About the role
The primary purpose of this role is to develop, maintain, continuously improve, and support both internal and client-facing IT infrastructure, including servers, storage, networks, and telecoms systems. The successful candidate will report directly to our Global Infrastructure Lead, providing expert Infrastructure oversight, while working with the wider IT department to ensure the successful delivery and performance of our IT services the fulfillment of our obligations, and Service Level Targets.
What you will do
Takes a lead role in completing more complex project tasks to enable the on-time, within-budget, and scope delivery of IT Infrastructure projects.
Takes a lead role in conducting more complex root cause analysis to identify and resolve complex problems impacting IT Infrastructure.
Work with the global IT team to undertake maintenance activities to ensure that the servers (both Cloud and on-premise) are secure to make sure IT infrastructure remains available and ‘fit for purpose’
Perform L2 and L3 incident management for Desktop and Server Infrastructure Technologies Supporting the systems administrator(s) with BAU support, providing an escalation point for high-level users and issues
Infrastructure innovation, in line with business plans and software development
Develop an understanding of ISO 27001 and assist with audits, compliance, and policy development
Perform root-cause analysis on cyber and compliance risks
Out-of-hours work to support global teams when required
Takes a lead role in developing documentation for the more complex technical areas. Mentor less experienced team members in the execution of their duties
Ensure security compliance of the IT infrastructure by carrying out remedial actions as required
What we are looking for
Excellent working knowledge of The Microsoft Cloud services and experience of building solutions around the,
Solid technical experience in supporting Microsoft server infrastructure (hardware and software)
Team Leader experience, generally focused around mentoring junior members of the team
Experienced engineer with an excellent record of server infrastructure, medium and large schedule rolls of Cloud first infrastructures
Experience working with MS Windows Server 2012/R2, ADFS, AD MS SharePoint, Exchange, PowerShell, Skype for business, Teams, O365, and Intune.
Working knowledge and experience of Hyper-V is essential
Experience of SQL server management
Technical experience Office 365 and administration of MS Azure
Be able to demonstrate advanced networking skills
Working knowledge of Microsoft Teams and Microsoft PowerApps and power platform builds
Knowledge of Microsoft Dynamics 360 or equivalent
Experience supporting Azure DevOP’s platforms, Maintain Blob Storage as well as other Microsoft cloud technologies
Have a positive ‘can do’ attitude, be willing to go the extra mile and suggest improvements to departmental processes
IT Project Management (Technical side) desirable
Excellent communication skills at all levels, be able to provide updates to the relevant individuals / teams as and when necessary
Solid understanding of General IT equipment e.g., Switch, routers, SaaS etc.
Experience in cybersecurity is desirable
Experience of 27001 is desirable (not audit level)
Experience designing and implementing CRM Systems is desirable
NB: The successful candidate will be required to pass our security screening procedures.
Apr 16, 2024
Full time
About the role
The primary purpose of this role is to develop, maintain, continuously improve, and support both internal and client-facing IT infrastructure, including servers, storage, networks, and telecoms systems. The successful candidate will report directly to our Global Infrastructure Lead, providing expert Infrastructure oversight, while working with the wider IT department to ensure the successful delivery and performance of our IT services the fulfillment of our obligations, and Service Level Targets.
What you will do
Takes a lead role in completing more complex project tasks to enable the on-time, within-budget, and scope delivery of IT Infrastructure projects.
Takes a lead role in conducting more complex root cause analysis to identify and resolve complex problems impacting IT Infrastructure.
Work with the global IT team to undertake maintenance activities to ensure that the servers (both Cloud and on-premise) are secure to make sure IT infrastructure remains available and ‘fit for purpose’
Perform L2 and L3 incident management for Desktop and Server Infrastructure Technologies Supporting the systems administrator(s) with BAU support, providing an escalation point for high-level users and issues
Infrastructure innovation, in line with business plans and software development
Develop an understanding of ISO 27001 and assist with audits, compliance, and policy development
Perform root-cause analysis on cyber and compliance risks
Out-of-hours work to support global teams when required
Takes a lead role in developing documentation for the more complex technical areas. Mentor less experienced team members in the execution of their duties
Ensure security compliance of the IT infrastructure by carrying out remedial actions as required
What we are looking for
Excellent working knowledge of The Microsoft Cloud services and experience of building solutions around the,
Solid technical experience in supporting Microsoft server infrastructure (hardware and software)
Team Leader experience, generally focused around mentoring junior members of the team
Experienced engineer with an excellent record of server infrastructure, medium and large schedule rolls of Cloud first infrastructures
Experience working with MS Windows Server 2012/R2, ADFS, AD MS SharePoint, Exchange, PowerShell, Skype for business, Teams, O365, and Intune.
Working knowledge and experience of Hyper-V is essential
Experience of SQL server management
Technical experience Office 365 and administration of MS Azure
Be able to demonstrate advanced networking skills
Working knowledge of Microsoft Teams and Microsoft PowerApps and power platform builds
Knowledge of Microsoft Dynamics 360 or equivalent
Experience supporting Azure DevOP’s platforms, Maintain Blob Storage as well as other Microsoft cloud technologies
Have a positive ‘can do’ attitude, be willing to go the extra mile and suggest improvements to departmental processes
IT Project Management (Technical side) desirable
Excellent communication skills at all levels, be able to provide updates to the relevant individuals / teams as and when necessary
Solid understanding of General IT equipment e.g., Switch, routers, SaaS etc.
Experience in cybersecurity is desirable
Experience of 27001 is desirable (not audit level)
Experience designing and implementing CRM Systems is desirable
NB: The successful candidate will be required to pass our security screening procedures.
We are looking for a 2nd Line Service Desk Engineer to join a well-established and fast-growing IT Services, Solutions and Consultancy practice.
We're a team of dedicated IT professionals looking for someone to join the team and continue our mission of providing world-class IT services to a diverse and expanding list of clients.
You should have at least 4 years working in a commercial IT Support environment - preferably within a Managed Service Provider. You must have an enthusiastic and ambitious attitude towards work, be someone who enjoys working with a variety of different technologies and who can hit the ground running.
You will be responsible for providing technical support for Enable Technology's Managed Service customers with the aim of fixing all incidents or escalating to the 3rd line engineering team if required. You will also be required to perform a variety of proactive tasks which will help maximise customer's up-time, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Desired skills include:
Remote / On Site Support, Ticket management, Experience working in an ITIL environment.
Microsoft Office 365 services – experience in all aspects of Microsoft 365 migration and implementation highly desired.
Email services (Exchange, Exchange Online, Mimecast, Gmail)
MDM Solutions (Intune, Jamf)
SharePoint Online and Teams setup and configuration
Microsoft Azure administration
Hosted Telephony
Windows Server, GPO, AD, File Servers and any other server roles.
Deployment and implementation of new workstations and network hardware across multiple remote sites.
General desktop support, Hardware\software diagnosis and break fix.
Windows OS 7,8 and 10
DNS, DHCP, TCP/IP, LAN, Routing, VPN and WAN.
Interest and exposure to security (Firewalls, Windows security – server and workstation)
If you feel you have the technical knowledge and experience stated, then please apply for the role ASAP.
What you can expect from us in return:
At Enable Technology, we think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include:
Holiday : 22 days' holiday rising to 25 days with length of service
Birthdays : A free day’s holiday on your birthday (or nearest Friday/Monday)
Hybrid Working : A minimum of 1 day per week home working
Socials: Quarterly work socials and weekly team lunches
Top tech : We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff
Training : A tailored training plan including official vendor certifications
Why choose a career with Enable Technology?
At Enable we have several goals. We're on a mission to become one of the UK's best and biggest MSPs and want to continue to grow. We're a leading Managed Service Provider and want to keep expanding our product portfolio and customer base. But most importantly of all, we want to continue to provide the very best technological solutions to our customers in order to help them achieve their business goals.
Enable recognises the importance in creating an environment that supports personal development to enable individuals to reach their full potential. With so many varied roles across the Company, an excellent Apprenticeship Scheme and various training and development programmes available, at Enable Technology the opportunities for growth are endless.
NO RECRUITERS PLEASE
Dec 18, 2023
Full time
We are looking for a 2nd Line Service Desk Engineer to join a well-established and fast-growing IT Services, Solutions and Consultancy practice.
We're a team of dedicated IT professionals looking for someone to join the team and continue our mission of providing world-class IT services to a diverse and expanding list of clients.
You should have at least 4 years working in a commercial IT Support environment - preferably within a Managed Service Provider. You must have an enthusiastic and ambitious attitude towards work, be someone who enjoys working with a variety of different technologies and who can hit the ground running.
You will be responsible for providing technical support for Enable Technology's Managed Service customers with the aim of fixing all incidents or escalating to the 3rd line engineering team if required. You will also be required to perform a variety of proactive tasks which will help maximise customer's up-time, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Desired skills include:
Remote / On Site Support, Ticket management, Experience working in an ITIL environment.
Microsoft Office 365 services – experience in all aspects of Microsoft 365 migration and implementation highly desired.
Email services (Exchange, Exchange Online, Mimecast, Gmail)
MDM Solutions (Intune, Jamf)
SharePoint Online and Teams setup and configuration
Microsoft Azure administration
Hosted Telephony
Windows Server, GPO, AD, File Servers and any other server roles.
Deployment and implementation of new workstations and network hardware across multiple remote sites.
General desktop support, Hardware\software diagnosis and break fix.
Windows OS 7,8 and 10
DNS, DHCP, TCP/IP, LAN, Routing, VPN and WAN.
Interest and exposure to security (Firewalls, Windows security – server and workstation)
If you feel you have the technical knowledge and experience stated, then please apply for the role ASAP.
What you can expect from us in return:
At Enable Technology, we think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include:
Holiday : 22 days' holiday rising to 25 days with length of service
Birthdays : A free day’s holiday on your birthday (or nearest Friday/Monday)
Hybrid Working : A minimum of 1 day per week home working
Socials: Quarterly work socials and weekly team lunches
Top tech : We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff
Training : A tailored training plan including official vendor certifications
Why choose a career with Enable Technology?
At Enable we have several goals. We're on a mission to become one of the UK's best and biggest MSPs and want to continue to grow. We're a leading Managed Service Provider and want to keep expanding our product portfolio and customer base. But most importantly of all, we want to continue to provide the very best technological solutions to our customers in order to help them achieve their business goals.
Enable recognises the importance in creating an environment that supports personal development to enable individuals to reach their full potential. With so many varied roles across the Company, an excellent Apprenticeship Scheme and various training and development programmes available, at Enable Technology the opportunities for growth are endless.
NO RECRUITERS PLEASE
Derbyshire Fire & Rescue Service
Ripley, Derbyshire DE5 3RS, UK
3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure)
£44,539 - *£51,387** per annum *Career Progression Criteria applies **The salary includes a market supplement
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure). Underlying responsibilities of the role are ensuring the IT infrastructure is fit for purpose, systems are secure, and you will contribute to the continual improvement of our ICT provision.
As a 3rd Line ICT Systems Support Specialist, you will be responsible for desktop software deployment, management of endpoints, providing support to system administrators and troubleshooting within the areas of responsibility.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing issues across the ICT infrastructure, including end-point devices and some servers, in physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment
A strong understanding of Microsoft Windows operating system technologies
A strong understanding of virtualised server and desktop provision
A strong understanding of cloud-based infrastructure
An excellent all-round ICT support understanding working as part of a busy team
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
To apply and find out more please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=696
For an informal discussion about the role, please contact Brett Clements, ICT Service Delivery Manager on 01773 305344.
The closing date for completed applications is midnight Sunday 23rd April 2023 .
Interviews will be held week commencing 1st May 2023 .
There may be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours however you may occasionally need to work beyond normal office hours. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours
Family friendly policies
Free car parking
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations
Employee discount scheme
Employee support networks
Ongoing training and development opportunities
Eligibility to join the Local Government Pension Scheme
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities.
Derbyshire Fire and Rescue Service’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
Mar 28, 2023
Full time
3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure)
£44,539 - *£51,387** per annum *Career Progression Criteria applies **The salary includes a market supplement
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure). Underlying responsibilities of the role are ensuring the IT infrastructure is fit for purpose, systems are secure, and you will contribute to the continual improvement of our ICT provision.
As a 3rd Line ICT Systems Support Specialist, you will be responsible for desktop software deployment, management of endpoints, providing support to system administrators and troubleshooting within the areas of responsibility.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing issues across the ICT infrastructure, including end-point devices and some servers, in physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment
A strong understanding of Microsoft Windows operating system technologies
A strong understanding of virtualised server and desktop provision
A strong understanding of cloud-based infrastructure
An excellent all-round ICT support understanding working as part of a busy team
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
To apply and find out more please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=696
For an informal discussion about the role, please contact Brett Clements, ICT Service Delivery Manager on 01773 305344.
The closing date for completed applications is midnight Sunday 23rd April 2023 .
Interviews will be held week commencing 1st May 2023 .
There may be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours however you may occasionally need to work beyond normal office hours. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours
Family friendly policies
Free car parking
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations
Employee discount scheme
Employee support networks
Ongoing training and development opportunities
Eligibility to join the Local Government Pension Scheme
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities.
Derbyshire Fire and Rescue Service’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
£28,851 - £33,843
Maidstone/Coldharbour
Permanent, Full time
37 hours per week
An opportunity to join our 2nd / 3rd line IT Support Team (End User Computing Team) has arisen, working across a wide sway of technologies and applications on the Windows 10 Operating System. Gaining a wide exposure to the latest hardware and software. Managing, supporting, installing, and fixing a wide variety of workstations and laptop devices, their operating system, software, and the Office 365 suite.
We are seeking a highly motivated individual to join the EUC Support team in Kent.
The role is supporting our officers and staff IT requirements across both Kent and Essex Police force, via remote software, MS Teams, phone and face to face. Supporting front line officers and staff is vitally important, so patience, tact and positivity is required, to put our operational officers at ease and be able to work through their problems with them. Working for a collaborative department, you may be required to travel to other Police sites within county, therefore a valid driving licence is essential.
In your application, please evidence your experience in:
Supporting and using Windows 10 Operating System and laptop / workstation diagnostic skills
Effective communication skills, preferably gained within a customer service environment
Knowledge of the main key Microsoft Office applications including the Office 365 suite
Driving Licence
Please also evidence if you have any understanding or knowledge of the following desirable areas in your application for this role:
Knowledge of Microsoft Active Directory which oversees all users and devices in a Windows environment.
An understanding of basic networking principles and diagnostic skills.
Attention to detail when demonstrating tasks which require a high level of accuracy and detail which ensures ability in maintaining approved working practices and systems.
An understanding of the principles of Information Technology Infrastructure Library (ITIL) in a support services arena.
The role requires working at a fixed site. Currently the designated contractual workplace for this role is located at Kent Police Sutton Road Maidstone but please be aware that this location is potentially moving to Coldharbour in the near future. Please note that any excess travel costs from the existing contractual workplace to any future contractual workplace will not be paid and applicants are advised to take potential travel mileage increases into consideration when deciding to apply.
The role is Standard Office hours Monday to Friday with an out of hours on call rota.
If you are looking for an opportunity to work within IT for the police and you are an adaptable, self-motivated and enthusiastic person who is willing to learn, then we would welcome an application from you.
We are committed to promoting a diverse and inclusive workplace, where difference is embraced, supported and talent is progressed and enhanced. We encourage applications from all and will support and encourage those from protected characteristics.
Please also include your CV as part of your application.
For further information regarding the role, please contact Ashley.steel@kent.police.uk
Closing Date: 13 March 2023.
Feb 27, 2023
Full time
£28,851 - £33,843
Maidstone/Coldharbour
Permanent, Full time
37 hours per week
An opportunity to join our 2nd / 3rd line IT Support Team (End User Computing Team) has arisen, working across a wide sway of technologies and applications on the Windows 10 Operating System. Gaining a wide exposure to the latest hardware and software. Managing, supporting, installing, and fixing a wide variety of workstations and laptop devices, their operating system, software, and the Office 365 suite.
We are seeking a highly motivated individual to join the EUC Support team in Kent.
The role is supporting our officers and staff IT requirements across both Kent and Essex Police force, via remote software, MS Teams, phone and face to face. Supporting front line officers and staff is vitally important, so patience, tact and positivity is required, to put our operational officers at ease and be able to work through their problems with them. Working for a collaborative department, you may be required to travel to other Police sites within county, therefore a valid driving licence is essential.
In your application, please evidence your experience in:
Supporting and using Windows 10 Operating System and laptop / workstation diagnostic skills
Effective communication skills, preferably gained within a customer service environment
Knowledge of the main key Microsoft Office applications including the Office 365 suite
Driving Licence
Please also evidence if you have any understanding or knowledge of the following desirable areas in your application for this role:
Knowledge of Microsoft Active Directory which oversees all users and devices in a Windows environment.
An understanding of basic networking principles and diagnostic skills.
Attention to detail when demonstrating tasks which require a high level of accuracy and detail which ensures ability in maintaining approved working practices and systems.
An understanding of the principles of Information Technology Infrastructure Library (ITIL) in a support services arena.
The role requires working at a fixed site. Currently the designated contractual workplace for this role is located at Kent Police Sutton Road Maidstone but please be aware that this location is potentially moving to Coldharbour in the near future. Please note that any excess travel costs from the existing contractual workplace to any future contractual workplace will not be paid and applicants are advised to take potential travel mileage increases into consideration when deciding to apply.
The role is Standard Office hours Monday to Friday with an out of hours on call rota.
If you are looking for an opportunity to work within IT for the police and you are an adaptable, self-motivated and enthusiastic person who is willing to learn, then we would welcome an application from you.
We are committed to promoting a diverse and inclusive workplace, where difference is embraced, supported and talent is progressed and enhanced. We encourage applications from all and will support and encourage those from protected characteristics.
Please also include your CV as part of your application.
For further information regarding the role, please contact Ashley.steel@kent.police.uk
Closing Date: 13 March 2023.
Vacancy Number: 15902BR
Specialist IT Solutions Engineer The successful candidate will work closely with academic staff and students to lead the investigation, proposition, build and maintenance activities for bespoke and discipline-specific IT systems that underpin the research and teaching activities initially in the School of Computer Science and Informatics, but subsequently in other academic schools in the University. The role holder will also work closely with colleagues in University IT and contribute to the wider technological innovation of IT systems across the University. Us We want to make Cardiff University an institution that is respected the world over. Our vision is to be a world-leading, research-excellent, educationally outstanding university, driven by creativity and curiosity, which fulfils its social, cultural and economic obligations to Cardiff, Wales, the UK and the world. We expect to improve our standing as one of the top 100 universities in the world and the top 20 in the UK. Opportunity The successful candidate will work within University IT alongside a wider network of technically innovative staff, and in close collaboration with academic colleagues to design, build and operate innovative systems and IT services that underpin the research, teaching and administrative activities of the School of Computer Science and Informatics. The role holder will enable the School’s staff and students to leverage existing IT services and contribute to collaborative projects with academic and technical colleagues to develop new and innovative services that support specialist teaching and research activity. You You will be comfortable working in a fast-paced academic environment and will be key to the school’s research and teaching success; helping to guide and train others in the use of digital technologies. The role requires you be agile in the management of your workload, enabling you to be responsive and reactive to requests from staff or students. You will be called upon to develop new IT services in response to requirements from academic colleagues and you are likely to need to research and learn new technologies to deliver them – often on challenging timescales. You will be expected to become the subject matter expert for services that you develop and will oversee their transition to operational teams as required. The diversity of the role will provide the right candidate with opportunities to develop a broad range of skills and to also develop specialisms. Your specialist skills will support colleagues within University IT when proposing and developing solutions at an appropriate scale required by the University. You will need strong Linux system administration experience or have used Linux extensively in a development or academic environment. You should be comfortable with supporting and troubleshooting web applications and automating service provision using open-source stacks (e.g. LAMP, Tomcat, Kubernetes, Docker, etc.) and you will need good scripting skills, while experience of Windows and Apple Mac system administration would also be advantageous. You will be able to gather and advise on requirements from academic colleagues in order to solve complex technical problems across a broad range of technologies. What we offer Cardiff University can offer many attractive benefits to its employees, including a competitive salary, 37 days annual leave per annum and a generous pension scheme. More information on what we can offer can be found at https://www.cardiff.ac.uk/jobs/what-we-can-offer . This is a full time, open ended position. Salary: £44,737 - £51,805 per annum (Grade 7) Date advert posted: Tuesday, 14 February 2023 Closing date: Friday, 3 March 2023 Please be aware that Cardiff University reserves the right to close this vacancy early should sufficient applications be received. Cardiff University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all sections of the community regardless of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, or age. In supporting our employees to achieve a balance between their work and their personal lives, we will also consider proposals for flexible working or job share arrangements.
Feb 17, 2023
Full time
Vacancy Number: 15902BR
Specialist IT Solutions Engineer The successful candidate will work closely with academic staff and students to lead the investigation, proposition, build and maintenance activities for bespoke and discipline-specific IT systems that underpin the research and teaching activities initially in the School of Computer Science and Informatics, but subsequently in other academic schools in the University. The role holder will also work closely with colleagues in University IT and contribute to the wider technological innovation of IT systems across the University. Us We want to make Cardiff University an institution that is respected the world over. Our vision is to be a world-leading, research-excellent, educationally outstanding university, driven by creativity and curiosity, which fulfils its social, cultural and economic obligations to Cardiff, Wales, the UK and the world. We expect to improve our standing as one of the top 100 universities in the world and the top 20 in the UK. Opportunity The successful candidate will work within University IT alongside a wider network of technically innovative staff, and in close collaboration with academic colleagues to design, build and operate innovative systems and IT services that underpin the research, teaching and administrative activities of the School of Computer Science and Informatics. The role holder will enable the School’s staff and students to leverage existing IT services and contribute to collaborative projects with academic and technical colleagues to develop new and innovative services that support specialist teaching and research activity. You You will be comfortable working in a fast-paced academic environment and will be key to the school’s research and teaching success; helping to guide and train others in the use of digital technologies. The role requires you be agile in the management of your workload, enabling you to be responsive and reactive to requests from staff or students. You will be called upon to develop new IT services in response to requirements from academic colleagues and you are likely to need to research and learn new technologies to deliver them – often on challenging timescales. You will be expected to become the subject matter expert for services that you develop and will oversee their transition to operational teams as required. The diversity of the role will provide the right candidate with opportunities to develop a broad range of skills and to also develop specialisms. Your specialist skills will support colleagues within University IT when proposing and developing solutions at an appropriate scale required by the University. You will need strong Linux system administration experience or have used Linux extensively in a development or academic environment. You should be comfortable with supporting and troubleshooting web applications and automating service provision using open-source stacks (e.g. LAMP, Tomcat, Kubernetes, Docker, etc.) and you will need good scripting skills, while experience of Windows and Apple Mac system administration would also be advantageous. You will be able to gather and advise on requirements from academic colleagues in order to solve complex technical problems across a broad range of technologies. What we offer Cardiff University can offer many attractive benefits to its employees, including a competitive salary, 37 days annual leave per annum and a generous pension scheme. More information on what we can offer can be found at https://www.cardiff.ac.uk/jobs/what-we-can-offer . This is a full time, open ended position. Salary: £44,737 - £51,805 per annum (Grade 7) Date advert posted: Tuesday, 14 February 2023 Closing date: Friday, 3 March 2023 Please be aware that Cardiff University reserves the right to close this vacancy early should sufficient applications be received. Cardiff University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all sections of the community regardless of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, or age. In supporting our employees to achieve a balance between their work and their personal lives, we will also consider proposals for flexible working or job share arrangements.
About HRS HRS is Oracle’s largest hospitality partner worldwide, providing coverage in 90 countries to more than 10,000 customers. Recognised as an official Oracle Hospitality Partner, HRS offers a wide range of innovative solutions to its customers including Property Management, POS, Spa & Guest Activities, Mobile Applications, and more.
About the role You will join our growing global service delivery team implementing and offering support on the HRS-wide portfolio of products to hospitality-related companies across UK & Ireland. Implementing and providing support on the Oracle Food & Beverage suite of products as well as HRS’s products. The ideal candidate will be ambitious, customer oriented, passionate about digital transformation within the hospitality industry through innovative technologies and software.
Requirements
Minimum 2 years of experience in the support or installation & configuration of Oracle POS products, together with the associated customer training.
Hospitality/Food & Beverage operations background an advantage.
Experience in working with competitive hospitality products including POS, PMS and Spa systems.
Familiar with Windows operating systems & POS hardware.
Familiar with Oracle PL/SQL. Professional certification is preferable.
Good interpersonal skills with both customers and cross-functional teams.
Possess a valid passport and be available to travel extensively and for extended periods of time.
What you will be doing
Responsible for implementation & support of solutions for hotels, restaurants, spas and fitness clubs across the region.
Conduct user training.
Handle customer cases, triage the inbound case load and reviewing the existing owned and escalated cases.
Ensure familiarity with new product releases as they become available.
Liaise with subject matter experts on client requests for enhancements and development.
Work with the support/implementation teams to ensure service level requirements are exceeded.
Perform other duties as requested or as deemed appropriate by management.
Language requirements:
Native or proficient in English, both written and spoken
What we offer you
Opportunity to grow inside the global organization.
Motivating remuneration package.
Competitive annual bonus scheme.
Remote/flexible working.
Aug 17, 2022
Full time
About HRS HRS is Oracle’s largest hospitality partner worldwide, providing coverage in 90 countries to more than 10,000 customers. Recognised as an official Oracle Hospitality Partner, HRS offers a wide range of innovative solutions to its customers including Property Management, POS, Spa & Guest Activities, Mobile Applications, and more.
About the role You will join our growing global service delivery team implementing and offering support on the HRS-wide portfolio of products to hospitality-related companies across UK & Ireland. Implementing and providing support on the Oracle Food & Beverage suite of products as well as HRS’s products. The ideal candidate will be ambitious, customer oriented, passionate about digital transformation within the hospitality industry through innovative technologies and software.
Requirements
Minimum 2 years of experience in the support or installation & configuration of Oracle POS products, together with the associated customer training.
Hospitality/Food & Beverage operations background an advantage.
Experience in working with competitive hospitality products including POS, PMS and Spa systems.
Familiar with Windows operating systems & POS hardware.
Familiar with Oracle PL/SQL. Professional certification is preferable.
Good interpersonal skills with both customers and cross-functional teams.
Possess a valid passport and be available to travel extensively and for extended periods of time.
What you will be doing
Responsible for implementation & support of solutions for hotels, restaurants, spas and fitness clubs across the region.
Conduct user training.
Handle customer cases, triage the inbound case load and reviewing the existing owned and escalated cases.
Ensure familiarity with new product releases as they become available.
Liaise with subject matter experts on client requests for enhancements and development.
Work with the support/implementation teams to ensure service level requirements are exceeded.
Perform other duties as requested or as deemed appropriate by management.
Language requirements:
Native or proficient in English, both written and spoken
What we offer you
Opportunity to grow inside the global organization.
Motivating remuneration package.
Competitive annual bonus scheme.
Remote/flexible working.
Could you be our next IT Technician ? We are a specialist education supplier for all things IT related, currently on the hunt for a talented individual who can step up to a unique challenge.
IT Technician
£27,000 - £34,000 per year (DOE)
Car Allowance
Full Time, Permanent Role
Must Have Existing IT Knowledge (IPv4, VLANS etc)
Stoke-on-Trent, ST7 3RA
Please note: Applicants must be eligible to work in the UK
At ICTn, we are the go-to company for all things IT-related within the education supplier sector. Having been advising educational establishment for almost 20 years, we certainly know a thing or two about IT.
Our owners originally set out to fill a gap in the market – the provision of quality, independent, practical and relevant advice to all individuals in the education sector.
Now, supported by our highly skilled staff, we can confidently lay claim to being one of the UK’s leading specialist ICT providers. From server and storage advice to e-security, network installs and VOIP telephone systems, we cover a huge section of technical ground.
The Role
A wonderful opportunity has just arisen for the right individual to take on a highly rewarding Technician role within the company.
You will be required to visit customer sites in the Midlands and South East. Your day-to-day tasks will include:
Troubleshooting computer hardware and software issues.
Maintaining a log of all support provided.
Installing new hardware and software.
Providing telephone/remote support.
Completion and preparation of all site paperwork.
The Ideal Candidate
As an IT Technician you will need to understand how to maintain and fault find within a computer network, and have knowledge of some or all of the below:
Microsoft Server.
Windows 10.
Active Directory
Virtualistation Software.
Wi-Fi configuration and management.
Switch installation and configuration.
IPv4.
VLANS.
SharePoint
Benefits
Don’t miss this fantastic opportunity to develop your IT career. We can offer:
32 days holiday.
Laptop.
Phone or monthly contribution to own sim costs (usually £10).
Car allowance.
Fuel cost expenses.
Please note: a full DBS check will be carried out for this role
How to apply
If you have the skills and experience required for this Technician position, click “apply” or send your CV to info@ictn.co.uk and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.
You must be eligible to work in the UK.
Other suitable skills and experience includes: IT Technician, IT Engineer, Software Technician, Software Engineer, IT Support Technician, IT Operations Technician, ICT Technician, ICT Engineer, Offsite IT Technician, Computer Technician, Computer Engineer.
Jan 31, 2022
Full time
Could you be our next IT Technician ? We are a specialist education supplier for all things IT related, currently on the hunt for a talented individual who can step up to a unique challenge.
IT Technician
£27,000 - £34,000 per year (DOE)
Car Allowance
Full Time, Permanent Role
Must Have Existing IT Knowledge (IPv4, VLANS etc)
Stoke-on-Trent, ST7 3RA
Please note: Applicants must be eligible to work in the UK
At ICTn, we are the go-to company for all things IT-related within the education supplier sector. Having been advising educational establishment for almost 20 years, we certainly know a thing or two about IT.
Our owners originally set out to fill a gap in the market – the provision of quality, independent, practical and relevant advice to all individuals in the education sector.
Now, supported by our highly skilled staff, we can confidently lay claim to being one of the UK’s leading specialist ICT providers. From server and storage advice to e-security, network installs and VOIP telephone systems, we cover a huge section of technical ground.
The Role
A wonderful opportunity has just arisen for the right individual to take on a highly rewarding Technician role within the company.
You will be required to visit customer sites in the Midlands and South East. Your day-to-day tasks will include:
Troubleshooting computer hardware and software issues.
Maintaining a log of all support provided.
Installing new hardware and software.
Providing telephone/remote support.
Completion and preparation of all site paperwork.
The Ideal Candidate
As an IT Technician you will need to understand how to maintain and fault find within a computer network, and have knowledge of some or all of the below:
Microsoft Server.
Windows 10.
Active Directory
Virtualistation Software.
Wi-Fi configuration and management.
Switch installation and configuration.
IPv4.
VLANS.
SharePoint
Benefits
Don’t miss this fantastic opportunity to develop your IT career. We can offer:
32 days holiday.
Laptop.
Phone or monthly contribution to own sim costs (usually £10).
Car allowance.
Fuel cost expenses.
Please note: a full DBS check will be carried out for this role
How to apply
If you have the skills and experience required for this Technician position, click “apply” or send your CV to info@ictn.co.uk and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.
You must be eligible to work in the UK.
Other suitable skills and experience includes: IT Technician, IT Engineer, Software Technician, Software Engineer, IT Support Technician, IT Operations Technician, ICT Technician, ICT Engineer, Offsite IT Technician, Computer Technician, Computer Engineer.
Permanent | Full-time | All-year Round (52 weeks per year) Starting Salary c.£30,000 per annum depending on skills, knowledge and experience
The Felsted IT Services team is a critical and integral part of the Felsted community and the role of the IT Engineer is to manage the complex challenges of scale that are unique to Felsted’s technically intricate ecosystem. With the recent appointment of a Director of Digital Strategy, it is an exciting time to be joining Felsted and the ICT department.
The main duties of the role are to design, install and test hardware, software and networks and maintain the IT asset tracker plus partner with the leadership team on system forecasts and critical issues affecting the IT systems.
A degree in a Computer Science related area of study would be desirable, or equivalent practical experience, together with extensive knowledge and experience with OS administration, hardware systems, OS internals on Windows and *nix systems, as is knowledge of networks, networking security systems and infrastructure. The successful candidate must be able to demonstrate problem-solving, collaborative and communications skills together with the ability to interpret and analyse information to create meaningful reports.
This role is a permanent position working Monday to Friday from 8:30am to 5:00pm, all-year round. The post holder is required to work one Saturday per month during term-time and be on-call as per the department’s rota. The starting salary for this role is c.£30,000 per annum (depending on skills, knowledge and experience) plus there is a call-out allowance of £133.19 per month (£1,598.28 per annum). Further information and a full job description can be found within the ‘Role Information Pack’.
Benefits include free life assurance, uniform and parking; contributory pension scheme (matched at 4%); membership availability to the School’s healthcare scheme (via BUPA); free lunch on full days worked; free hot drinks supplied and lunch/dinner provided; annual salary reviews; free use of the Felsted Gym and pool facilities; subsidised on-site Coffee Shop; and membership to Felsted Connect; an online multi-platform engagement tool where employees have access to hundreds of exclusive discounts and offers from online and high-street retailers. More information on our rewards package can be found on our website felsted.org/employment-opps/rewards.
Felsted is a leading day and boarding independent school based in a stunning village campus in North Essex. Founded in 1564 by Richard Lord Riche, who had been a Lord Chancellor under King Edward VI, Felsted today provides an exceptional holistic education to approximately 1100 boys and girls aged four to eighteen. We celebrated our 450th anniversary in 2014, one of only a handful of schools in the country that have claimed this historic milestone. We employ more than 160 teachers and 440 operational staff in a community orientated environment, ensuring our pupils receive the very best in learning and co-curricular activities.
We are rated ‘Excellent in every aspect' by the Independent Schools Inspectorate.
Closing date for receipt of applications is Monday 24 January 2022 at 9:00am.
If you would like to apply for this position, please visit our website www.felsted.org/employment-opps to complete our online application process.
Felsted is committed to equal opportunities and maintaining a safe and secure environment for all pupils and a ‘culture of vigilance’ to safeguard and protect all in its care, and to all aspects of its ‘Safeguarding (Child Protection and Staff Behaviour) Policy’. All employees are subject to pre-employment checks including a Disclosure and Barring Service check.
Jan 04, 2022
Full time
Permanent | Full-time | All-year Round (52 weeks per year) Starting Salary c.£30,000 per annum depending on skills, knowledge and experience
The Felsted IT Services team is a critical and integral part of the Felsted community and the role of the IT Engineer is to manage the complex challenges of scale that are unique to Felsted’s technically intricate ecosystem. With the recent appointment of a Director of Digital Strategy, it is an exciting time to be joining Felsted and the ICT department.
The main duties of the role are to design, install and test hardware, software and networks and maintain the IT asset tracker plus partner with the leadership team on system forecasts and critical issues affecting the IT systems.
A degree in a Computer Science related area of study would be desirable, or equivalent practical experience, together with extensive knowledge and experience with OS administration, hardware systems, OS internals on Windows and *nix systems, as is knowledge of networks, networking security systems and infrastructure. The successful candidate must be able to demonstrate problem-solving, collaborative and communications skills together with the ability to interpret and analyse information to create meaningful reports.
This role is a permanent position working Monday to Friday from 8:30am to 5:00pm, all-year round. The post holder is required to work one Saturday per month during term-time and be on-call as per the department’s rota. The starting salary for this role is c.£30,000 per annum (depending on skills, knowledge and experience) plus there is a call-out allowance of £133.19 per month (£1,598.28 per annum). Further information and a full job description can be found within the ‘Role Information Pack’.
Benefits include free life assurance, uniform and parking; contributory pension scheme (matched at 4%); membership availability to the School’s healthcare scheme (via BUPA); free lunch on full days worked; free hot drinks supplied and lunch/dinner provided; annual salary reviews; free use of the Felsted Gym and pool facilities; subsidised on-site Coffee Shop; and membership to Felsted Connect; an online multi-platform engagement tool where employees have access to hundreds of exclusive discounts and offers from online and high-street retailers. More information on our rewards package can be found on our website felsted.org/employment-opps/rewards.
Felsted is a leading day and boarding independent school based in a stunning village campus in North Essex. Founded in 1564 by Richard Lord Riche, who had been a Lord Chancellor under King Edward VI, Felsted today provides an exceptional holistic education to approximately 1100 boys and girls aged four to eighteen. We celebrated our 450th anniversary in 2014, one of only a handful of schools in the country that have claimed this historic milestone. We employ more than 160 teachers and 440 operational staff in a community orientated environment, ensuring our pupils receive the very best in learning and co-curricular activities.
We are rated ‘Excellent in every aspect' by the Independent Schools Inspectorate.
Closing date for receipt of applications is Monday 24 January 2022 at 9:00am.
If you would like to apply for this position, please visit our website www.felsted.org/employment-opps to complete our online application process.
Felsted is committed to equal opportunities and maintaining a safe and secure environment for all pupils and a ‘culture of vigilance’ to safeguard and protect all in its care, and to all aspects of its ‘Safeguarding (Child Protection and Staff Behaviour) Policy’. All employees are subject to pre-employment checks including a Disclosure and Barring Service check.
Cyber Defence Engineer Location: Full Time onsite in HerefordDuration: 6 MonthsRole Description:Role Description: Cyber Defence Engineer will join a growing security team responsible for the testing, implementation, deployment, maintenance, configuration and troubleshooting of the SOC's technology stack (hardware and software). The engineer will also assist with the continued development and maintenance of data pipelines and signature updates and the professional development of the system engineering team.Tasks: Perform system administration on specific cyber defence applications and systems to include installation, configuration, maintenance, troubleshooting, backup and restoration. Manage system/server resources including performance, capacity, availability, serviceability, and recoverability. Diagnose and resolve customer reported system incidents, problems, and events to ensure continuing operability. Coordinate with SOC and CTI Analysts to assist in the development of signatures which can be implemented on cyber defence network tools in response to new or observed threats within the network environment or enclave. Manage the compilation, cataloguing, distribution, and retrieval of data from a range of enterprise networks and data sources. Implement data management standards, requirements, and specifications. Develop data standards, policies, and procedures. Analyse data sources to provide actionable recommendations and facilitate data-gathering methods. To share knowledge, skills and experience, create and improve documentation, and train new members of the data engineering team.Knowledge: Knowledge of big data technologies and ecosystems (e.g., NiFi). Knowledge of current market and emerging leaders in data analytical and SIEM platforms. Knowledge of network security implementations (e.g., host-based IDS, IPS), including their function and placement in a network. Knowledge of intrusion detection systems and signature development. Knowledge of front-end collection systems, including network traffic collection, filtering, and selection. Knowledge of system administration concepts for operating systems such as but not limited to Unix/Linux, IOS, Android, and Windows operating systems. Knowledge of cyber defence and information security policies, procedures and regulations. Knowledge of network security architecture concepts including topology, protocols, components and principles.Skills/Experience: Previous experience of Enterprise ICS/network architectures and technologies. Working with frameworks and technologies that support data-intensive distributed applications. Experience maintaining and administrating data analytical and SIEM platforms. Experience using host and network-based IDS/IPS Experience using packet capture solutions. Skill in developing and deploying signatures. Skill to apply cybersecurity and privacy principles to organizational requirements (relevant to confidentiality, integrity, availability, authentication, non-repudiation). Ability to provide technical and service leadership to junior SOC Engineers (mentor/coach).Desirable Qualifications/Certifications Red Hat System Administration I & II (RH124/RH134). Baseline Cyber Courses E.g. Cyber Foundation Pathway, SANS SEC 301 Intro to Information Security, SANS 401 Security Essentials Bootcamp. Certified engineer in a market leading data analysis/SIEM platform. SANS SEC501 Advanced Security Essentials Enterprise Defender. SANS SEC 511 Continuous Monitoring & Security Operations. SANS SEC555: SIEM with Tactical Analytics Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Apr 20, 2024
Full time
Cyber Defence Engineer Location: Full Time onsite in HerefordDuration: 6 MonthsRole Description:Role Description: Cyber Defence Engineer will join a growing security team responsible for the testing, implementation, deployment, maintenance, configuration and troubleshooting of the SOC's technology stack (hardware and software). The engineer will also assist with the continued development and maintenance of data pipelines and signature updates and the professional development of the system engineering team.Tasks: Perform system administration on specific cyber defence applications and systems to include installation, configuration, maintenance, troubleshooting, backup and restoration. Manage system/server resources including performance, capacity, availability, serviceability, and recoverability. Diagnose and resolve customer reported system incidents, problems, and events to ensure continuing operability. Coordinate with SOC and CTI Analysts to assist in the development of signatures which can be implemented on cyber defence network tools in response to new or observed threats within the network environment or enclave. Manage the compilation, cataloguing, distribution, and retrieval of data from a range of enterprise networks and data sources. Implement data management standards, requirements, and specifications. Develop data standards, policies, and procedures. Analyse data sources to provide actionable recommendations and facilitate data-gathering methods. To share knowledge, skills and experience, create and improve documentation, and train new members of the data engineering team.Knowledge: Knowledge of big data technologies and ecosystems (e.g., NiFi). Knowledge of current market and emerging leaders in data analytical and SIEM platforms. Knowledge of network security implementations (e.g., host-based IDS, IPS), including their function and placement in a network. Knowledge of intrusion detection systems and signature development. Knowledge of front-end collection systems, including network traffic collection, filtering, and selection. Knowledge of system administration concepts for operating systems such as but not limited to Unix/Linux, IOS, Android, and Windows operating systems. Knowledge of cyber defence and information security policies, procedures and regulations. Knowledge of network security architecture concepts including topology, protocols, components and principles.Skills/Experience: Previous experience of Enterprise ICS/network architectures and technologies. Working with frameworks and technologies that support data-intensive distributed applications. Experience maintaining and administrating data analytical and SIEM platforms. Experience using host and network-based IDS/IPS Experience using packet capture solutions. Skill in developing and deploying signatures. Skill to apply cybersecurity and privacy principles to organizational requirements (relevant to confidentiality, integrity, availability, authentication, non-repudiation). Ability to provide technical and service leadership to junior SOC Engineers (mentor/coach).Desirable Qualifications/Certifications Red Hat System Administration I & II (RH124/RH134). Baseline Cyber Courses E.g. Cyber Foundation Pathway, SANS SEC 301 Intro to Information Security, SANS 401 Security Essentials Bootcamp. Certified engineer in a market leading data analysis/SIEM platform. SANS SEC501 Advanced Security Essentials Enterprise Defender. SANS SEC 511 Continuous Monitoring & Security Operations. SANS SEC555: SIEM with Tactical Analytics Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Systems Engineer We are in search of a Systems Engineer for our Leidos engineering capability. The successful Systems Engineer will have a full understanding of the principles of systems engineering, will have prior experience as a Systems Engineer on a major programme involving accepting and integrating deliveries from suppliers. Using your experience in Systems Engineering, you will be responsible for working with customers and suppliers to execute Systems Engineering activities across the full lifecycle. Are you ready for your next career challenge? At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams in the UK to address some of the most complex problems in defence, government, safety and security, and transportation. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business. As a Systems Engineer in Leidos you will be working on one of our key programs delivering support on a complex and ever changing MOD system. You will be working on a system that is directly involved in ensuring the National Security of the UK. What you will do Your primary responsibility will be to enact good systems engineering practices in a predominately Windows environment. Key subsystems include radio, video and network interfaces. Your role will include full lifecycle management of a systems environment, project delivery subject to customer direction and technical development of the core system. What we are looking for MS Windows Server administration experience and associated technologies such as AD, DNS & DHCP. MS SQL Server Administration experience would also be useful. Responsible for the implementation, configuration, maintenance, and performance of critical Microsoft server systems. Experience with virtualisation technologies e.g. Vmware, Hyper-V Configure and maintain Windows servers and processes, including monitoring of system health and performance, to ensure high levels of performance, availability, and security. Analyse, solve, and correct issues in real time, providing problem resolution end-to-end. Experience with backups, restores and recovery models, e.g Veeam, BackupExec. Manage server patching through multiple product lifecycle environments, from development to mission-critical production systems. Desirable Skills: Knowledge of JSP 440 Proven Experience with military grade and commercial off the shelf radio systems including; Communications planning within transceiver limitations. Programming radios. Filling radios. Programming SDR's. Cryptographic material storage and movement. HF/VHF/UHF and SATCOM propagation and principles. Red Hat and Linux experience. Familiarity with networking technologies. Knowledge/ experience working within an MBSE environment. Experience of working with industry partners and platform integrators to support platform integration and installation. Ability to present and deliver training to students. Location: This role will be based in Herefordshire, with very occasional travel to other sites. Clearance Required: This role will require DV clearance. For more information and guidance please visit: What do we do for you?: At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance. We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes: • Relocation package offered • Contributory Pension Scheme • Private Medical Insurance • 33 days Annual Leave (including public and privilege holidays) • Access to Flexible benefits (including life assurance, health schemes and cycle to work scheme) Who We Are: Leidos UK & EUROPE - we work to make the world safer, healthier, and more efficient through technology, engineering and science. Leidos is a growing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services, our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare, government, safety and security, and transportation. Working together as Team Leidos we are helping to transform the UK's defence supply chain by providing an integration of a complex mixture of services, at low risk, using a modern suite of systems that will deliver one version of the truth. For the first time, the MOD will see the whole picture, as it is happening. What Makes Us Different: Purpose: you can use your passion and abilities at Leidos to keep the people you care about safe. We are at the forefront of machine learning, AI, cyber security and solutions. Using your skills in the technology frontline by helping to build a safer world. You can inspire change. Collaboration: having flexibility to do your job is one of our core benefits, enabling you to become part of our extraordinary team. We have been empowering our people to work flexibly for years. Whether you work from home, the office or on customer sites, we will give you the digital tools and the flexibility to work smarter and align your needs and ours. People: Leidos empowers people from every background to be themselves and gives you the tools to learn new skills by enabling growth whilst developing . We believe that extraordinary people need opportunities to grow, to be inspired and to inspire others. At Leidos, we invest in technical academies, career rotations and a career development plans that enhance your future. Commitment to Diversity: We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone. If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs.
Apr 20, 2024
Full time
Systems Engineer We are in search of a Systems Engineer for our Leidos engineering capability. The successful Systems Engineer will have a full understanding of the principles of systems engineering, will have prior experience as a Systems Engineer on a major programme involving accepting and integrating deliveries from suppliers. Using your experience in Systems Engineering, you will be responsible for working with customers and suppliers to execute Systems Engineering activities across the full lifecycle. Are you ready for your next career challenge? At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams in the UK to address some of the most complex problems in defence, government, safety and security, and transportation. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business. As a Systems Engineer in Leidos you will be working on one of our key programs delivering support on a complex and ever changing MOD system. You will be working on a system that is directly involved in ensuring the National Security of the UK. What you will do Your primary responsibility will be to enact good systems engineering practices in a predominately Windows environment. Key subsystems include radio, video and network interfaces. Your role will include full lifecycle management of a systems environment, project delivery subject to customer direction and technical development of the core system. What we are looking for MS Windows Server administration experience and associated technologies such as AD, DNS & DHCP. MS SQL Server Administration experience would also be useful. Responsible for the implementation, configuration, maintenance, and performance of critical Microsoft server systems. Experience with virtualisation technologies e.g. Vmware, Hyper-V Configure and maintain Windows servers and processes, including monitoring of system health and performance, to ensure high levels of performance, availability, and security. Analyse, solve, and correct issues in real time, providing problem resolution end-to-end. Experience with backups, restores and recovery models, e.g Veeam, BackupExec. Manage server patching through multiple product lifecycle environments, from development to mission-critical production systems. Desirable Skills: Knowledge of JSP 440 Proven Experience with military grade and commercial off the shelf radio systems including; Communications planning within transceiver limitations. Programming radios. Filling radios. Programming SDR's. Cryptographic material storage and movement. HF/VHF/UHF and SATCOM propagation and principles. Red Hat and Linux experience. Familiarity with networking technologies. Knowledge/ experience working within an MBSE environment. Experience of working with industry partners and platform integrators to support platform integration and installation. Ability to present and deliver training to students. Location: This role will be based in Herefordshire, with very occasional travel to other sites. Clearance Required: This role will require DV clearance. For more information and guidance please visit: What do we do for you?: At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance. We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes: • Relocation package offered • Contributory Pension Scheme • Private Medical Insurance • 33 days Annual Leave (including public and privilege holidays) • Access to Flexible benefits (including life assurance, health schemes and cycle to work scheme) Who We Are: Leidos UK & EUROPE - we work to make the world safer, healthier, and more efficient through technology, engineering and science. Leidos is a growing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services, our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare, government, safety and security, and transportation. Working together as Team Leidos we are helping to transform the UK's defence supply chain by providing an integration of a complex mixture of services, at low risk, using a modern suite of systems that will deliver one version of the truth. For the first time, the MOD will see the whole picture, as it is happening. What Makes Us Different: Purpose: you can use your passion and abilities at Leidos to keep the people you care about safe. We are at the forefront of machine learning, AI, cyber security and solutions. Using your skills in the technology frontline by helping to build a safer world. You can inspire change. Collaboration: having flexibility to do your job is one of our core benefits, enabling you to become part of our extraordinary team. We have been empowering our people to work flexibly for years. Whether you work from home, the office or on customer sites, we will give you the digital tools and the flexibility to work smarter and align your needs and ours. People: Leidos empowers people from every background to be themselves and gives you the tools to learn new skills by enabling growth whilst developing . We believe that extraordinary people need opportunities to grow, to be inspired and to inspire others. At Leidos, we invest in technical academies, career rotations and a career development plans that enhance your future. Commitment to Diversity: We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone. If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs.
Junior Helpdesk Engineer Reigate £25,000 Our client, an established MSP headquartered in Reigate, with over 80 clients, mainly based within the southeast, are seeking to expand and going through a period of dynamic change. They are looking for an experienced Helpdesk Engineer, with a professional manner, good communication skills and the desire to further themselves in the industry. They will be supporting clients typically with 5 to 100 users and used to working in a busy helpdesk environment. Benefits Workplace Pension 25 days holiday per year (excluding bank holidays) Cycle to work scheme. Internal training and ability to gain Networking/Windows certifications (All paid by company.) Hybrid working a possibility once probation finished Parking on-site but close to public transport links Overview This role is primarily responsible for facilitating an excellent user experience. This is delivered by ensuring all systems and equipment that are required by the user are running efficiently and effectively. The role will be focused on supporting all front-end users with their requests as well as managing and monitoring systems in a way that allows us to pre-empt and resolve any system errors or failures. Key Responsibilities Triaging all tickets logged via phone, email / web portal or alerts generated from systems like RMMs and Cloud Backups, resolving those at your level and where necessary escalating tickets promptly, with accurate information confirming steps taken so far, via the predefined escalation route. Ensure that all incidents and requests are logged accurately and responded to within our given SLA. Supporting users remotely over the telephone and via email with the possibility that once established within the company to also visit customer sites. To ensure all queries are dealt with effectively and efficiently with the highest degree of customer service. Ability to improve their technical skill set through self-improvement alongside any training we can offer. Assisting the workshop engineer building and installing new PCs and laptops when required. Advising how to set up email and security like MFA on user's smartphones. Key Skills and Experience Excellent communicator with professional verbal and written communication Proven customer service skills Knowledge and experience of working with Windows 10/11, Windows Server (specifically Active Directory and NTFS folder permissions), Office 365 and SharePoint, Mobile Device Management, iOS, Android, basic networking. Interested? Apply now and we can discuss this in more detail and provide you with a more detailed job description. D ue to the large numbers of responses, we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days, please assume you have been unsuccessful on this occasion. Please feel free, however, to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit (IT) Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website for information on common scams and to get free, expert advice for a safer job search.
Apr 20, 2024
Full time
Junior Helpdesk Engineer Reigate £25,000 Our client, an established MSP headquartered in Reigate, with over 80 clients, mainly based within the southeast, are seeking to expand and going through a period of dynamic change. They are looking for an experienced Helpdesk Engineer, with a professional manner, good communication skills and the desire to further themselves in the industry. They will be supporting clients typically with 5 to 100 users and used to working in a busy helpdesk environment. Benefits Workplace Pension 25 days holiday per year (excluding bank holidays) Cycle to work scheme. Internal training and ability to gain Networking/Windows certifications (All paid by company.) Hybrid working a possibility once probation finished Parking on-site but close to public transport links Overview This role is primarily responsible for facilitating an excellent user experience. This is delivered by ensuring all systems and equipment that are required by the user are running efficiently and effectively. The role will be focused on supporting all front-end users with their requests as well as managing and monitoring systems in a way that allows us to pre-empt and resolve any system errors or failures. Key Responsibilities Triaging all tickets logged via phone, email / web portal or alerts generated from systems like RMMs and Cloud Backups, resolving those at your level and where necessary escalating tickets promptly, with accurate information confirming steps taken so far, via the predefined escalation route. Ensure that all incidents and requests are logged accurately and responded to within our given SLA. Supporting users remotely over the telephone and via email with the possibility that once established within the company to also visit customer sites. To ensure all queries are dealt with effectively and efficiently with the highest degree of customer service. Ability to improve their technical skill set through self-improvement alongside any training we can offer. Assisting the workshop engineer building and installing new PCs and laptops when required. Advising how to set up email and security like MFA on user's smartphones. Key Skills and Experience Excellent communicator with professional verbal and written communication Proven customer service skills Knowledge and experience of working with Windows 10/11, Windows Server (specifically Active Directory and NTFS folder permissions), Office 365 and SharePoint, Mobile Device Management, iOS, Android, basic networking. Interested? Apply now and we can discuss this in more detail and provide you with a more detailed job description. D ue to the large numbers of responses, we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days, please assume you have been unsuccessful on this occasion. Please feel free, however, to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit (IT) Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website for information on common scams and to get free, expert advice for a safer job search.
We are a global digital business services organization with a mission to improve the way people and companies work. Forever. Our Consulting, Delivery and Learning teams design and deliver transformational digital products and experiences that add value to our clients' businesses and to their customers' lives. Every day, across the world, our teams are pioneering faster, better ways to bring our client's most exciting ideas to life. We are looking for a seasoned Senior Product Manager to help us shape Emergn's exciting future and play an important role in our growth. Key Responsibilities Executing digital product development initiatives to meet business objectives. You will collaborate with cross-functional teams to define product roadmaps, prioritize features, and ensure timely delivery. Strong leadership skills are essential to guide and motivate engineering teams, fostering innovation and excellence in execution. Lead the design and development of client value propositions. Establish relationships and understanding of user and customer needs to discover desirable solutions. Skills, Knowledge and Expertise The ideal candidate possesses a deep understanding of digital technologies and trends, (Shift left approach, leading engineers with React.net, AZURE, GCP skills. Specialist Skills: Dev Ops, IAC, Automation Testing and Infrastructure as code) Data driven and analytical approach to measuring product performance and prioritising work, across the product lifecycle. Use the concepts of design thinking, with a product development cycle. Demonstrable experience in digital product management, working with teams and agile product development practices. A comprehensive health and life insurance. A flexible work environment: you can work remotely or hybrid from one of our locations. Working with the latest tools (Mac or Windows) and technologies on meaningful client engagements. Career growth opportunities and a clear progression framework. Educational programs and opportunities of training and certification at the expense of the company. Local teambuilding activities and get-togethers. Two weeks per year for you to work from a location of your choice, expanding your horizons while staying connected to your team. Generous referral bonus program, quarterly and yearly company awards with financial incentives. 8 hours of paid volunteering. 23 vacation days yearly. The best part Emergn is a global digital business services firm with a mission to improve the way people and companies work. Forever. We partner with some of the world's most respected businesses, including Fortune 500, FTSE 100, and Global 2000 companies, to turn their most promising ideas into valuable digital products and customer experiences faster. Our experts work with clients to transform their business in three ways: Helping to better define their thinking, including shaping their product organization and clarifying and communicating their product strategy. Developing their people by delivering exemplary training in product management, modern ways of working, and leadership. Delivering their outcomes by building customer-centric products and customer experiences. Emergn's unique approach, Value, Flow, Quality (VFQ), combines the best of Agile, Lean, design thinking, and systems thinking to turn investments in new ways of working into tangible results. With a strong presence in over a dozen countries and headquarters in Boston (US) and London (EMEA), we're making an impact every day. Ready to make an impact? Join us today! About Emergn At Emergn, we're driven to improve the way people and companies work. Forever. We are enablers of ideas, champions of our client's vision and recognized experts at using innovation to help you better connect with customers. If we sound like a different type of services firm, that's because we are. Passionate about bringing ideas to market in the most impactful way, we help our clients place their customers at the heart of their business. Working with some of the world's most established, successful brands, we know how to turn challenges into opportunities and real-world problems into smart products and solutions.
Apr 19, 2024
Full time
We are a global digital business services organization with a mission to improve the way people and companies work. Forever. Our Consulting, Delivery and Learning teams design and deliver transformational digital products and experiences that add value to our clients' businesses and to their customers' lives. Every day, across the world, our teams are pioneering faster, better ways to bring our client's most exciting ideas to life. We are looking for a seasoned Senior Product Manager to help us shape Emergn's exciting future and play an important role in our growth. Key Responsibilities Executing digital product development initiatives to meet business objectives. You will collaborate with cross-functional teams to define product roadmaps, prioritize features, and ensure timely delivery. Strong leadership skills are essential to guide and motivate engineering teams, fostering innovation and excellence in execution. Lead the design and development of client value propositions. Establish relationships and understanding of user and customer needs to discover desirable solutions. Skills, Knowledge and Expertise The ideal candidate possesses a deep understanding of digital technologies and trends, (Shift left approach, leading engineers with React.net, AZURE, GCP skills. Specialist Skills: Dev Ops, IAC, Automation Testing and Infrastructure as code) Data driven and analytical approach to measuring product performance and prioritising work, across the product lifecycle. Use the concepts of design thinking, with a product development cycle. Demonstrable experience in digital product management, working with teams and agile product development practices. A comprehensive health and life insurance. A flexible work environment: you can work remotely or hybrid from one of our locations. Working with the latest tools (Mac or Windows) and technologies on meaningful client engagements. Career growth opportunities and a clear progression framework. Educational programs and opportunities of training and certification at the expense of the company. Local teambuilding activities and get-togethers. Two weeks per year for you to work from a location of your choice, expanding your horizons while staying connected to your team. Generous referral bonus program, quarterly and yearly company awards with financial incentives. 8 hours of paid volunteering. 23 vacation days yearly. The best part Emergn is a global digital business services firm with a mission to improve the way people and companies work. Forever. We partner with some of the world's most respected businesses, including Fortune 500, FTSE 100, and Global 2000 companies, to turn their most promising ideas into valuable digital products and customer experiences faster. Our experts work with clients to transform their business in three ways: Helping to better define their thinking, including shaping their product organization and clarifying and communicating their product strategy. Developing their people by delivering exemplary training in product management, modern ways of working, and leadership. Delivering their outcomes by building customer-centric products and customer experiences. Emergn's unique approach, Value, Flow, Quality (VFQ), combines the best of Agile, Lean, design thinking, and systems thinking to turn investments in new ways of working into tangible results. With a strong presence in over a dozen countries and headquarters in Boston (US) and London (EMEA), we're making an impact every day. Ready to make an impact? Join us today! About Emergn At Emergn, we're driven to improve the way people and companies work. Forever. We are enablers of ideas, champions of our client's vision and recognized experts at using innovation to help you better connect with customers. If we sound like a different type of services firm, that's because we are. Passionate about bringing ideas to market in the most impactful way, we help our clients place their customers at the heart of their business. Working with some of the world's most established, successful brands, we know how to turn challenges into opportunities and real-world problems into smart products and solutions.
IT Support Technician- Holywell - £25K We are working with an established company in the hospitality industry who are seeing impressive yearly growth and now have over 20 sites across the UK. Due to expansion, they are looking for an IT Service Desk Engineer to join their team of 9 others, reporting to the Head of IT. The role will be based on-site in their headquarters in Holywell, North Wales between Monday and Friday, with 6 days in 12 weeks on-call. We are looking for someone with strong communication skills and ideally with previous experience in an IT Support role, plus a passion for IT and eagerness to learn would also be extremely beneficial. The successful candidate will handle IT requests from users over the phone, via email and in person. Also, you will log, handle and escalate tickets using the ticketing systems and support a range of IT systems and applications. There will be occasional travel (infrequent) to different sites, so a full UK driving licence is essential and there is access to a pool car. Skills / Experience required: Experience in a Service Desk / Helpdesk environment Knowledge of Windows Servers and Operating Systems Office 365 Experience in User Accounts and Mailbox creation Network administration Printer maintenance/ Full UK driving licence Interviews are being arranged for this position immediately so if this sounds like your ideal next role, please apply now for consideration! If you'd like more information about the position, please contact Georgina on / For more information about Senitor and the opportunities we have to offer follow us on Senitor Associates Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 19, 2024
Full time
IT Support Technician- Holywell - £25K We are working with an established company in the hospitality industry who are seeing impressive yearly growth and now have over 20 sites across the UK. Due to expansion, they are looking for an IT Service Desk Engineer to join their team of 9 others, reporting to the Head of IT. The role will be based on-site in their headquarters in Holywell, North Wales between Monday and Friday, with 6 days in 12 weeks on-call. We are looking for someone with strong communication skills and ideally with previous experience in an IT Support role, plus a passion for IT and eagerness to learn would also be extremely beneficial. The successful candidate will handle IT requests from users over the phone, via email and in person. Also, you will log, handle and escalate tickets using the ticketing systems and support a range of IT systems and applications. There will be occasional travel (infrequent) to different sites, so a full UK driving licence is essential and there is access to a pool car. Skills / Experience required: Experience in a Service Desk / Helpdesk environment Knowledge of Windows Servers and Operating Systems Office 365 Experience in User Accounts and Mailbox creation Network administration Printer maintenance/ Full UK driving licence Interviews are being arranged for this position immediately so if this sounds like your ideal next role, please apply now for consideration! If you'd like more information about the position, please contact Georgina on / For more information about Senitor and the opportunities we have to offer follow us on Senitor Associates Ltd is acting as an Employment Agency in relation to this vacancy.
Level 2 IT Support Engineer Salary: Up to £32,000 Location: Harrogate Covering operating systems from Windows, macOS, Unix and ESXi.My client are a small IT company with big ambitions, and looking for an IT Support Engineer to join our team. We provide IT services to customers in several industries. Services include managed services, support, installation, supply and consultancy.You will be based at the head office in Harrogate and responsibilities involve providing technical services to a variety of customers over telephone, email and remotely, in addition to working on projects and visiting customers. You will be solving technical issues including: Windows Client/Server Active Directory, Azure AD, Exchange, Group Policies, DHCP & DNS Backup Systems (Mostly Veeam) Virtualisation (ESXI, Hyper-V) System deployment, MDM (Intune, JAMF) Networking Strong technical skills are essential, along with an ability to adapt, learn quickly and work independently.This is a great opportunity to join a growing team which means you will be involved in all parts of the business and all aspects of our services. If you think you have something to offer and want to get involved, then get in touch. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 19, 2024
Full time
Level 2 IT Support Engineer Salary: Up to £32,000 Location: Harrogate Covering operating systems from Windows, macOS, Unix and ESXi.My client are a small IT company with big ambitions, and looking for an IT Support Engineer to join our team. We provide IT services to customers in several industries. Services include managed services, support, installation, supply and consultancy.You will be based at the head office in Harrogate and responsibilities involve providing technical services to a variety of customers over telephone, email and remotely, in addition to working on projects and visiting customers. You will be solving technical issues including: Windows Client/Server Active Directory, Azure AD, Exchange, Group Policies, DHCP & DNS Backup Systems (Mostly Veeam) Virtualisation (ESXI, Hyper-V) System deployment, MDM (Intune, JAMF) Networking Strong technical skills are essential, along with an ability to adapt, learn quickly and work independently.This is a great opportunity to join a growing team which means you will be involved in all parts of the business and all aspects of our services. If you think you have something to offer and want to get involved, then get in touch. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Concept are collaborating to support a prominent IT Services business in their search for 2nd Line Desktop Engineers. The ideal candidates will possess a strong technical acumen coupled with a passion for delivering outstanding customer service. With a keen eye for detail and a proactive approach to problem-solving, you will thrive in a fast-paced environment where innovation and collaboration are valued. Position: 2nd Line Desktop Engineer (On-site) Location: Leeds Salary: £35,000 base + benefits Start Date: ASAP start As the 2nd Line Desktop Support Engineer, you will be responsible for providing on-site technical assistance and support, related to computer systems, hardware, and software. This role involves responding to queries, running diagnostic programs, isolating problems, and determining and implementing solutions. Your day to day responsibilities will include: Providing desktop support, including troubleshooting hardware, software, and network issues. Responding to support requests and incidents through ticketing systems, email, and phone calls. Setting up, configure, and maintaining PC's, laptop's, peripherals (e.g., printers, scanners), and mobile devices. Taking ownership of tickets allocated to them in the ticket queue and professionally manage them through to resolution or escalation. Installing, testing, and configuring new workstations, peripheral equipment, and software. Managing user accounts and access controls in Active Directory. Performing system and software updates, patches, and configuration changes. Reporting potential client facing risks Documenting internal procedures and maintain a knowledge base. Assisting with onboarding of new users, including hardware setup and software installations. Prioritising and managing multiple open cases and follow-ups. Working closely with other IT team members and departments to provide holistic support and solutions. Participating in IT projects as required. Prioritising and managing several open issues at one time. Skills and Qualifications: Considerable experience in a customer facing, 2nd Line Desktop Support role. Strong understanding of computer systems, mobile devices, and other tech products. Ability to diagnose and resolve technical issues proficiently. Experience with Windows and MacOS environments, Microsoft Office applications, and Active Directory. Knowledge of network security practices and anti-virus programs. Excellent problem-solving and communication skills. A customer-oriented attitude with a passion for delivering exceptional service. Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are an advantage. Bachelor's degree in computer science, Information Technology, or related field is advantageous Additional Requirements: Due to the nature of the role, DBS clearance will be required. It is requirement for this role to have been UK based for the last 5 years. Flexibility to work outside of traditional hours and provide on-call support as required Ability to lift and transport moderately heavy objects To be able to start on the 1st April For more information and to apply, click APPLY and a member of the team will be in touch
Apr 19, 2024
Full time
Concept are collaborating to support a prominent IT Services business in their search for 2nd Line Desktop Engineers. The ideal candidates will possess a strong technical acumen coupled with a passion for delivering outstanding customer service. With a keen eye for detail and a proactive approach to problem-solving, you will thrive in a fast-paced environment where innovation and collaboration are valued. Position: 2nd Line Desktop Engineer (On-site) Location: Leeds Salary: £35,000 base + benefits Start Date: ASAP start As the 2nd Line Desktop Support Engineer, you will be responsible for providing on-site technical assistance and support, related to computer systems, hardware, and software. This role involves responding to queries, running diagnostic programs, isolating problems, and determining and implementing solutions. Your day to day responsibilities will include: Providing desktop support, including troubleshooting hardware, software, and network issues. Responding to support requests and incidents through ticketing systems, email, and phone calls. Setting up, configure, and maintaining PC's, laptop's, peripherals (e.g., printers, scanners), and mobile devices. Taking ownership of tickets allocated to them in the ticket queue and professionally manage them through to resolution or escalation. Installing, testing, and configuring new workstations, peripheral equipment, and software. Managing user accounts and access controls in Active Directory. Performing system and software updates, patches, and configuration changes. Reporting potential client facing risks Documenting internal procedures and maintain a knowledge base. Assisting with onboarding of new users, including hardware setup and software installations. Prioritising and managing multiple open cases and follow-ups. Working closely with other IT team members and departments to provide holistic support and solutions. Participating in IT projects as required. Prioritising and managing several open issues at one time. Skills and Qualifications: Considerable experience in a customer facing, 2nd Line Desktop Support role. Strong understanding of computer systems, mobile devices, and other tech products. Ability to diagnose and resolve technical issues proficiently. Experience with Windows and MacOS environments, Microsoft Office applications, and Active Directory. Knowledge of network security practices and anti-virus programs. Excellent problem-solving and communication skills. A customer-oriented attitude with a passion for delivering exceptional service. Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are an advantage. Bachelor's degree in computer science, Information Technology, or related field is advantageous Additional Requirements: Due to the nature of the role, DBS clearance will be required. It is requirement for this role to have been UK based for the last 5 years. Flexibility to work outside of traditional hours and provide on-call support as required Ability to lift and transport moderately heavy objects To be able to start on the 1st April For more information and to apply, click APPLY and a member of the team will be in touch
IT System Support Engineer - Hemel Hempstead - £40K-£50K (DOE) It's never a dull day working around technologies at the forefront of innovation. They're a multinational firm who are engineering technology which is redefining boundaries in the AI, automation, and CPU space. The role is based out of their data centre in Hemel Hempstead with hybrid working opportunities. Key Skills required: Windows Server 2022/2019 administration Office 365 suite administration (SharePoint, OneDrive, Teams, Exchange Online / Hybrid environments) Azure infrastructure management, Active Directory, Entra ID Intune mobile device management and configuration Group Policy Good networking protocol knowledge (TCP/IP, DHCP, DNS etc.) Storage and Backup solutions e.g. Veeam, Commvault Good understanding on ITIL practices Here you'll be joining a close-knit IT Infrastructure team providing 3rd line support to the global IT Service Delivery team, supporting a range of modern technologies in the Microsoft product suite, as well as other industry-specific solutions. It would be advantageous if the ideal IT System Support Engineer has additional Linux exposure. With this opportunity, you will achieve: Starting salary of £40K-£50K dependent on experience 23 days annual leave (plus bank holidays) rising with rising Contributory pension scheme Life assurance Plenty of training budget for further development Flexible working hours and hybrid working Plus much more Apply now to (dot) com to join our client's dynamic and friendly team. Key skills: Windows Server, 3rd line, IT Support, IT Helpdesk, IT Service desk, Azure, Entra ID, Endpoint, Intune, IT Infrastructure, AI, SharePoint, Exchange, automation, data centre, Hemel Hempstead, Hertfordshire, Aylesbury, Amersham Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
Apr 19, 2024
Full time
IT System Support Engineer - Hemel Hempstead - £40K-£50K (DOE) It's never a dull day working around technologies at the forefront of innovation. They're a multinational firm who are engineering technology which is redefining boundaries in the AI, automation, and CPU space. The role is based out of their data centre in Hemel Hempstead with hybrid working opportunities. Key Skills required: Windows Server 2022/2019 administration Office 365 suite administration (SharePoint, OneDrive, Teams, Exchange Online / Hybrid environments) Azure infrastructure management, Active Directory, Entra ID Intune mobile device management and configuration Group Policy Good networking protocol knowledge (TCP/IP, DHCP, DNS etc.) Storage and Backup solutions e.g. Veeam, Commvault Good understanding on ITIL practices Here you'll be joining a close-knit IT Infrastructure team providing 3rd line support to the global IT Service Delivery team, supporting a range of modern technologies in the Microsoft product suite, as well as other industry-specific solutions. It would be advantageous if the ideal IT System Support Engineer has additional Linux exposure. With this opportunity, you will achieve: Starting salary of £40K-£50K dependent on experience 23 days annual leave (plus bank holidays) rising with rising Contributory pension scheme Life assurance Plenty of training budget for further development Flexible working hours and hybrid working Plus much more Apply now to (dot) com to join our client's dynamic and friendly team. Key skills: Windows Server, 3rd line, IT Support, IT Helpdesk, IT Service desk, Azure, Entra ID, Endpoint, Intune, IT Infrastructure, AI, SharePoint, Exchange, automation, data centre, Hemel Hempstead, Hertfordshire, Aylesbury, Amersham Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
Please note this role does not offer sponsorship. Job Description: IT Technical Support Analyst Oxford Full Time If you have previously applied for this position, please don't apply. About our team Our company is a leading helicopter manufacturer and operates from Oxford, serving as Britain's civil helicopter hub. We offer extensive expertise in helicopter sales, bespoke completions, maintenance, and spares support. Our in-house engineering capabilities encompass design, customisation, installation, flight-testing, and certification, alongside technical support, maintenance, training, and spares supply for both civil and military applications. Description/Overall Purpose of the Job As an IT Technical Support Analyst, you will be responsible for performing first-line technical activities related to the installation and support of computer and associated equipment, ensuring seamless operations within the company with minimal disruptions. You will serve as the primary point of contact for all help desk requests and incidents. Main Responsibilities - Providing face-to-face, telephone, and email support. - Purchasing, configuring, installing, and maintaining desktop and laptop PCs. - Supporting telephone systems and configuring telephone handsets. - Assisting with audiovisual equipment, projectors, and video conference facilities. - Managing issue resolution, problem-solving, service requests, and changes through the help desk tool. - Conducting audits of computers to ensure software authorisation and licensing compliance. - Maintaining an inventory/database of IT hardware and software. - Liaising with third-party IT support companies and vendors. - Providing support to other offices as required. - Undertaking any other IM or IM Admin related tasks. - Adhering to defined standards and procedures. Knowledge and Skills Essential - Strong expertise in supporting Windows-based PCs and servers. - Previous experience in a first-line support role. - Proficiency in Windows Desktop (Enterprise), MS Office & MS Products, and Google G-Suite. Desirable - Familiarity with Windows Server, MS Exchange, Firewalls (Checkpoint, PALO ALTO), Active Directory, Networking, Telephony, IT Security, Vitalisation (VMware), MDM Platforms, and Mobile Phone Support (iOS & Android). Education, Qualifications, or Training Essential - A qualification in IT (A+ or MCSE). - Proven experience in a technical support environment. - Ability to obtain SC Clearance. Desirable - Degree in computer science or related field. - Working knowledge of other IT operating systems. - Experience in a secure environment. About You - Ability to work independently. - Proficient in troubleshooting and problem resolution. - Strong written and verbal communication skills. - Additional Requirements - Must be eligible for DBS Security Clearance and SC Clearance. - Applicants must meet all requirements of Export Compliance Regulations. Data Protection By submitting your CV or application, you consent to us using and storing information about you for monitoring purposes related to your application or future employment. This information will only be used by us. We are committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation, or religious belief. This job requires awareness of potential compliance risks and a commitment to acting with integrity as the foundation for our company's success, reputation, and sustainable growth.
Apr 19, 2024
Full time
Please note this role does not offer sponsorship. Job Description: IT Technical Support Analyst Oxford Full Time If you have previously applied for this position, please don't apply. About our team Our company is a leading helicopter manufacturer and operates from Oxford, serving as Britain's civil helicopter hub. We offer extensive expertise in helicopter sales, bespoke completions, maintenance, and spares support. Our in-house engineering capabilities encompass design, customisation, installation, flight-testing, and certification, alongside technical support, maintenance, training, and spares supply for both civil and military applications. Description/Overall Purpose of the Job As an IT Technical Support Analyst, you will be responsible for performing first-line technical activities related to the installation and support of computer and associated equipment, ensuring seamless operations within the company with minimal disruptions. You will serve as the primary point of contact for all help desk requests and incidents. Main Responsibilities - Providing face-to-face, telephone, and email support. - Purchasing, configuring, installing, and maintaining desktop and laptop PCs. - Supporting telephone systems and configuring telephone handsets. - Assisting with audiovisual equipment, projectors, and video conference facilities. - Managing issue resolution, problem-solving, service requests, and changes through the help desk tool. - Conducting audits of computers to ensure software authorisation and licensing compliance. - Maintaining an inventory/database of IT hardware and software. - Liaising with third-party IT support companies and vendors. - Providing support to other offices as required. - Undertaking any other IM or IM Admin related tasks. - Adhering to defined standards and procedures. Knowledge and Skills Essential - Strong expertise in supporting Windows-based PCs and servers. - Previous experience in a first-line support role. - Proficiency in Windows Desktop (Enterprise), MS Office & MS Products, and Google G-Suite. Desirable - Familiarity with Windows Server, MS Exchange, Firewalls (Checkpoint, PALO ALTO), Active Directory, Networking, Telephony, IT Security, Vitalisation (VMware), MDM Platforms, and Mobile Phone Support (iOS & Android). Education, Qualifications, or Training Essential - A qualification in IT (A+ or MCSE). - Proven experience in a technical support environment. - Ability to obtain SC Clearance. Desirable - Degree in computer science or related field. - Working knowledge of other IT operating systems. - Experience in a secure environment. About You - Ability to work independently. - Proficient in troubleshooting and problem resolution. - Strong written and verbal communication skills. - Additional Requirements - Must be eligible for DBS Security Clearance and SC Clearance. - Applicants must meet all requirements of Export Compliance Regulations. Data Protection By submitting your CV or application, you consent to us using and storing information about you for monitoring purposes related to your application or future employment. This information will only be used by us. We are committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation, or religious belief. This job requires awareness of potential compliance risks and a commitment to acting with integrity as the foundation for our company's success, reputation, and sustainable growth.
Job Title IT Field Engineer ENHANCED DBS is preferred but not essential for this role Contract details Field Based (Primarily Wales) Up To £230 p/day inside IR35 3 Month Initial Contract Willingness to travel and stay overnight if necessary (Expenses are covered) Description As an IT Field Engineer, you will play a pivotal role in ensuring the smooth operations of our client's IT infrastructure. You will be responsible for providing on-site technical support, fixing hardware and network issues, and dealing with major incidents across various locations. This role demands a blend of technical expertise, problem-solving skills, and excellent customer service to meet the IT needs across our clients' sites. These are predominantly in South Wales; however, there are also sites in other locations in the UK. You will need to have a strong background in troubleshooting and know how to effectively escalate issues if they arise. You will be expected to have most, if not all, of the following experience: Proven and demonstrable software and hardware troubleshooting skills, experience in a Support role Microsoft Windows 7 and 10 Operating Systems - Deployment, configuration and support Experience with the Office 365 Windows Server Support and Domain management Microsoft SCCM Experience in Virtual Server Management, Networking, DNS Excellent customer-facing experience and strong communication skills
Apr 19, 2024
Full time
Job Title IT Field Engineer ENHANCED DBS is preferred but not essential for this role Contract details Field Based (Primarily Wales) Up To £230 p/day inside IR35 3 Month Initial Contract Willingness to travel and stay overnight if necessary (Expenses are covered) Description As an IT Field Engineer, you will play a pivotal role in ensuring the smooth operations of our client's IT infrastructure. You will be responsible for providing on-site technical support, fixing hardware and network issues, and dealing with major incidents across various locations. This role demands a blend of technical expertise, problem-solving skills, and excellent customer service to meet the IT needs across our clients' sites. These are predominantly in South Wales; however, there are also sites in other locations in the UK. You will need to have a strong background in troubleshooting and know how to effectively escalate issues if they arise. You will be expected to have most, if not all, of the following experience: Proven and demonstrable software and hardware troubleshooting skills, experience in a Support role Microsoft Windows 7 and 10 Operating Systems - Deployment, configuration and support Experience with the Office 365 Windows Server Support and Domain management Microsoft SCCM Experience in Virtual Server Management, Networking, DNS Excellent customer-facing experience and strong communication skills
Jonathan Lee Recruitment Ltd
West Drayton, Middlesex
Jonathan Lee Recruitment is excited to be working with an organisation supporting the Aerospace sector with data solutions who are looking for a Software Developer to focus on developing Windows-based software with C#/.Net. The role will be based out of their site in the West Drayton area working to a hybrid working model of 2 days in the office and 3 days at home. This is a new role for the organisation in line with their growth. The position is taking over from a interim resource in the US. There will be some travel to the US as part of the role but this won't account for more than 10% of the role and is project dependant. In this Software Development role, you will build and implement functional programs and work with the Readout Services team throughout the software development life cycle. Your goal will be to build efficient programs and systems that provide data reporting solutions to the aeroplanes. To give you an idea of how this Software Developer role might look and feel, here are a few areas you can expect to work in: Work with developers to design algorithms and flowcharts, Produce clean, efficient code based on specifications, Integrate software components and third-party programs, Verify and deploy programs and systems, Troubleshoot, debug and upgrade existing software, Gather and evaluate user feedback, The successful Software Developer candidate will have at least 3 years of experience developing Windows-based software with C#/.Net and developing Client/Server applications with .Net. You will also require: 2+ years of ASSP.NET WEB development experience using the XAML pattern 2+ years of developing software using the MVVM Pattern experience 1+ years of database integration with MS SQL and SQLite experience 1+ experience working with .NET Entity Framework Programming experience with Anrlr, GRPC, JSON, XML, and Telerik Windows Framework is a plus If you're looking to impact and create change positively, you'll be rewarded with a salary of upto £65,000 and an attractive benefits package for your inclusive and committed approach. We'd love you to apply for this full-time hybrid Software Developer job, and we're waiting to hear from you. Please get in touch with Jonathan Lee Recruitment today. Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included
Apr 19, 2024
Full time
Jonathan Lee Recruitment is excited to be working with an organisation supporting the Aerospace sector with data solutions who are looking for a Software Developer to focus on developing Windows-based software with C#/.Net. The role will be based out of their site in the West Drayton area working to a hybrid working model of 2 days in the office and 3 days at home. This is a new role for the organisation in line with their growth. The position is taking over from a interim resource in the US. There will be some travel to the US as part of the role but this won't account for more than 10% of the role and is project dependant. In this Software Development role, you will build and implement functional programs and work with the Readout Services team throughout the software development life cycle. Your goal will be to build efficient programs and systems that provide data reporting solutions to the aeroplanes. To give you an idea of how this Software Developer role might look and feel, here are a few areas you can expect to work in: Work with developers to design algorithms and flowcharts, Produce clean, efficient code based on specifications, Integrate software components and third-party programs, Verify and deploy programs and systems, Troubleshoot, debug and upgrade existing software, Gather and evaluate user feedback, The successful Software Developer candidate will have at least 3 years of experience developing Windows-based software with C#/.Net and developing Client/Server applications with .Net. You will also require: 2+ years of ASSP.NET WEB development experience using the XAML pattern 2+ years of developing software using the MVVM Pattern experience 1+ years of database integration with MS SQL and SQLite experience 1+ experience working with .NET Entity Framework Programming experience with Anrlr, GRPC, JSON, XML, and Telerik Windows Framework is a plus If you're looking to impact and create change positively, you'll be rewarded with a salary of upto £65,000 and an attractive benefits package for your inclusive and committed approach. We'd love you to apply for this full-time hybrid Software Developer job, and we're waiting to hear from you. Please get in touch with Jonathan Lee Recruitment today. Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included
2nd Line Engineer - Cisco - CCNA - VMware - Citrix - Azure - 365 - Infrastructure - Servers - Desktops Job Title: 2nd Line IT Engineer Location: Central London. Salary: 35k - 45k. Role Summary: As a 2nd Line IT Engineer, you will be an integral part of the IT team, serving as an escalation point for technical issues. Your expertise will contribute to maintaining reliable systems, enhancing security, and s IT services. Responsibilities: Provide rapid 2nd line support for users. Resolve networking, server, and desktop issues efficiently. Expertly manage Cisco networking equipment. Administer Windows servers and desktops for optimal performance. Handle Microsoft 365 applications and Azure services. Troubleshoot VMware, Citrix, and remote access challenges. Stay abreast of evolving IT trends. Qualifications and Skills: Minimum 2 years in 2nd line IT support. Proficiency in Cisco networking and Windows server administration. Strong troubleshooting aptitude, especially for Windows desktop systems. Desirable certifications: Cisco CCNA or CCNP, Microsoft, VMware, or Citrix.
Apr 19, 2024
Full time
2nd Line Engineer - Cisco - CCNA - VMware - Citrix - Azure - 365 - Infrastructure - Servers - Desktops Job Title: 2nd Line IT Engineer Location: Central London. Salary: 35k - 45k. Role Summary: As a 2nd Line IT Engineer, you will be an integral part of the IT team, serving as an escalation point for technical issues. Your expertise will contribute to maintaining reliable systems, enhancing security, and s IT services. Responsibilities: Provide rapid 2nd line support for users. Resolve networking, server, and desktop issues efficiently. Expertly manage Cisco networking equipment. Administer Windows servers and desktops for optimal performance. Handle Microsoft 365 applications and Azure services. Troubleshoot VMware, Citrix, and remote access challenges. Stay abreast of evolving IT trends. Qualifications and Skills: Minimum 2 years in 2nd line IT support. Proficiency in Cisco networking and Windows server administration. Strong troubleshooting aptitude, especially for Windows desktop systems. Desirable certifications: Cisco CCNA or CCNP, Microsoft, VMware, or Citrix.