Our Head of CRM & Data Management will join a small fast paced team, with the ideal candidate having a background in SME’s working technically hands on with a strong understanding of HUBSPOT and data management.
The core purpose for this role in its first year is to lead on hubspot usage, educating and consulting with teams, reviewing, identifying and implementing solutions to help future proof the platform. You will be our in-house expert supporting a workforce of (approx.) 70 and have a strong understanding of CRM systems terminology and use at SME level. We are looking for someone who can ensure effective workflows.
You will be responsible for managing and overseeing our CRM whilst providing some light touch support on wider systems day to day. Our ideal candidate will have experience specifically working with Hubspot, with some understanding of Wordpress.
Working closely with our 3rd party support partners you will be responsible for finding the most efficient ways of using the CRM and systems environment more effectively.
Our Head of CRM & Data Management will have strong project management skills and technical ability. You will have demonstrable experience leading effective data management practices and processes.
If you are an experienced Hubspot CRM & Data Manager, Head of CRM or CRM Executive and are looking for a business where you can further your career, take autonomy and lead a visionary function then this opportunity is not to be missed!
LOCATION: UK-Wide, hybrid working available with offices in MediaCityUK, Bristol and London
SALARY: FTE £45,000
CONTRACT: Initial 1-year initial fixed term full time OR min 3 days per week, scope to become permanent. Flexible hours.
TO APPLY: Email your CV, cover letter and/or 1-2-minute video link* to jobs@wearecreative.uk by 28th July 2023 midday. Please complete our anonymous diversity and inclusion survey. Interviews will take place by video conference 4th August, short notice period/ immediate appointment preferred.
* Video link optional. Creative UK is an inclusive recruiter and happy to make adjustments to our selection process by request
CORE ACCOUNTABILITIES
Day to day CRM and data queries, working closely with 3rd party support where required
Auditing CRM use and recommended solutions for developing usage across wider teams
Lead internal training
Lead data management, sharing, processing and solutions to data-related problems
Manage processes that are conducive to increasing productivity, continuous integration and improvement.
Lead an internal data review, consultation, recommendations and project management
KEY RESPONSIBILITIES
HUBSPOT CRM
Support the team with campaign building and driving customer acquisition across our product portfolio.
Create and manage membership engagement campaigns and workflows
End-to-end email testing for link accuracy, legal compliance, mobile optimisation & deliverability
Manage campaign segmentation and data selection
Setting up automation systems to support lead nurturing through the funnel
Own, manage and maintain customer and prospect data in the CRM system, and work with teams to ensure accuracy and completeness
Analyse customer and lead data and behaviour to identify trends and insights that can inform marketing and communication strategies
Ongoing development of a suite of reports for marketing, sales and operations
Ongoing support and management of the Sales Hub, Marketing Hub and Operations Hub
Ongoing support and training to teams
DATA MANAGEMENT
Maintain and improve data management processes and accuracy across systems; primarily Hubspot and Office365 (used for wider company data storage)
Ongoing management of data imports, cleansing, duplication, data enrichment, list management and data compliance
Improve policies and procedures for data management, sharing and processing
Work closely with the Marketing team to understand Hubspot integrations e.g. website, events, stripe - ensuring the CRM is linked and effective across integrations
OTHER
Provide light touch support to our Office365 environment e.g. ad-hoc updating of user permissions, monitoring of data storage, distribution lists (training will be provided)
Ensure management of CRM and data is strategic, utilising subscriptions and negotiating costs where required
Work with the wider team to ensure our digital offerings to stakeholders are appropriate, secure and connected
This job description is not intended to be either prescriptive or exhaustive; it is issued as a framework to outline the main areas of responsibility at the time of writing
Required Experience, Knowledge and Skills:
CRM DEVELOPMENT experience, must have strong experience of work with HUBSPOT
Previous experience of working with large data sets and migrating data
PRO-ACTIVE, able to show initiative and to drive activity within deadlines.
Excellent COMMUNICATION skills, able to engage effectively with colleagues at all levels.
ORGANISED with experience of working to tight deadlines.
PROJECT MANAGEMENT: knowledge of tools and managing projects from start to end
DATA MANAGEMENT experience with data functions (collection, analysis, distribution, GDPR)
Knowledge of Office365 & Wordpress (desirable)
All our employees will be expected to demonstrate behaviours associated with our company values. Our values drive the way we work; how we do things is just as important as what we do.
We join the dots; collaboration is in our DNA
We support and empower; we are here to make a difference
We are curious, open & honest
We celebrate difference & value equality of opportunity
OUR PEOPLE PERKS
Fully flexible hybrid working
Pension enrolment from 3 months service, 5% employer contribution
Cycle 2 Work scheme, in partnership with Halfords
Benefits hub, discounts across a broad range of partners
Life Assurance & BUPA private medical (1 years service)
Employee Assistance Programme, Health Assured
Mental Health Guardians
Summer Fridays, finish at 3pm every Friday throughout July & August
Your birthday off as paid leave, extra days off over the annual festive period
2 paid volunteer days per year to give something back to the community
Diversity Changes Everything: We value difference and celebrate the creativity that it brings.
We are committed to improving diversity and inclusion across our organisation and industry by championing a variety of backgrounds, perspectives, identities and talents.
Jul 05, 2023
Full time
Our Head of CRM & Data Management will join a small fast paced team, with the ideal candidate having a background in SME’s working technically hands on with a strong understanding of HUBSPOT and data management.
The core purpose for this role in its first year is to lead on hubspot usage, educating and consulting with teams, reviewing, identifying and implementing solutions to help future proof the platform. You will be our in-house expert supporting a workforce of (approx.) 70 and have a strong understanding of CRM systems terminology and use at SME level. We are looking for someone who can ensure effective workflows.
You will be responsible for managing and overseeing our CRM whilst providing some light touch support on wider systems day to day. Our ideal candidate will have experience specifically working with Hubspot, with some understanding of Wordpress.
Working closely with our 3rd party support partners you will be responsible for finding the most efficient ways of using the CRM and systems environment more effectively.
Our Head of CRM & Data Management will have strong project management skills and technical ability. You will have demonstrable experience leading effective data management practices and processes.
If you are an experienced Hubspot CRM & Data Manager, Head of CRM or CRM Executive and are looking for a business where you can further your career, take autonomy and lead a visionary function then this opportunity is not to be missed!
LOCATION: UK-Wide, hybrid working available with offices in MediaCityUK, Bristol and London
SALARY: FTE £45,000
CONTRACT: Initial 1-year initial fixed term full time OR min 3 days per week, scope to become permanent. Flexible hours.
TO APPLY: Email your CV, cover letter and/or 1-2-minute video link* to jobs@wearecreative.uk by 28th July 2023 midday. Please complete our anonymous diversity and inclusion survey. Interviews will take place by video conference 4th August, short notice period/ immediate appointment preferred.
* Video link optional. Creative UK is an inclusive recruiter and happy to make adjustments to our selection process by request
CORE ACCOUNTABILITIES
Day to day CRM and data queries, working closely with 3rd party support where required
Auditing CRM use and recommended solutions for developing usage across wider teams
Lead internal training
Lead data management, sharing, processing and solutions to data-related problems
Manage processes that are conducive to increasing productivity, continuous integration and improvement.
Lead an internal data review, consultation, recommendations and project management
KEY RESPONSIBILITIES
HUBSPOT CRM
Support the team with campaign building and driving customer acquisition across our product portfolio.
Create and manage membership engagement campaigns and workflows
End-to-end email testing for link accuracy, legal compliance, mobile optimisation & deliverability
Manage campaign segmentation and data selection
Setting up automation systems to support lead nurturing through the funnel
Own, manage and maintain customer and prospect data in the CRM system, and work with teams to ensure accuracy and completeness
Analyse customer and lead data and behaviour to identify trends and insights that can inform marketing and communication strategies
Ongoing development of a suite of reports for marketing, sales and operations
Ongoing support and management of the Sales Hub, Marketing Hub and Operations Hub
Ongoing support and training to teams
DATA MANAGEMENT
Maintain and improve data management processes and accuracy across systems; primarily Hubspot and Office365 (used for wider company data storage)
Ongoing management of data imports, cleansing, duplication, data enrichment, list management and data compliance
Improve policies and procedures for data management, sharing and processing
Work closely with the Marketing team to understand Hubspot integrations e.g. website, events, stripe - ensuring the CRM is linked and effective across integrations
OTHER
Provide light touch support to our Office365 environment e.g. ad-hoc updating of user permissions, monitoring of data storage, distribution lists (training will be provided)
Ensure management of CRM and data is strategic, utilising subscriptions and negotiating costs where required
Work with the wider team to ensure our digital offerings to stakeholders are appropriate, secure and connected
This job description is not intended to be either prescriptive or exhaustive; it is issued as a framework to outline the main areas of responsibility at the time of writing
Required Experience, Knowledge and Skills:
CRM DEVELOPMENT experience, must have strong experience of work with HUBSPOT
Previous experience of working with large data sets and migrating data
PRO-ACTIVE, able to show initiative and to drive activity within deadlines.
Excellent COMMUNICATION skills, able to engage effectively with colleagues at all levels.
ORGANISED with experience of working to tight deadlines.
PROJECT MANAGEMENT: knowledge of tools and managing projects from start to end
DATA MANAGEMENT experience with data functions (collection, analysis, distribution, GDPR)
Knowledge of Office365 & Wordpress (desirable)
All our employees will be expected to demonstrate behaviours associated with our company values. Our values drive the way we work; how we do things is just as important as what we do.
We join the dots; collaboration is in our DNA
We support and empower; we are here to make a difference
We are curious, open & honest
We celebrate difference & value equality of opportunity
OUR PEOPLE PERKS
Fully flexible hybrid working
Pension enrolment from 3 months service, 5% employer contribution
Cycle 2 Work scheme, in partnership with Halfords
Benefits hub, discounts across a broad range of partners
Life Assurance & BUPA private medical (1 years service)
Employee Assistance Programme, Health Assured
Mental Health Guardians
Summer Fridays, finish at 3pm every Friday throughout July & August
Your birthday off as paid leave, extra days off over the annual festive period
2 paid volunteer days per year to give something back to the community
Diversity Changes Everything: We value difference and celebrate the creativity that it brings.
We are committed to improving diversity and inclusion across our organisation and industry by championing a variety of backgrounds, perspectives, identities and talents.
University of Oxford, Mathematical Institute
Oxford, UK
About the role
We are seeking to appoint to an exciting new Full-Stack Development Lead role on a permanent, full time basis. This is a pivotal post within our established and highly impactful IT Team, which has been designed to ensure that our IT and software development operations run smoothly.
As a senior member of the IT team, you will support service delivery by leading, driving and delivering longer-term technical projects to meet deadlines and by maintaining agreed service levels. This new role builds our IT team’s resilience at a senior technical level; you will report to the Head of IT who, amongst other management duties, acts as the overall IT architect and also leads, drives, and delivers various technical projects. As a senior leader, you will also act as a mentor to more junior team members to assist them in developing existing skills and gaining new ones.
This post presents a great opportunity to take ownership of various projects previously overseen by the Head of IT, which could include: maintenance and further development of the departmental website; redesigning and reimplementing the examinations database; and developing various helper and automation scripts for the maintenance and automation of our IT systems. You can find a full list of potential projects outlined in the job description document.
Although you will be primarily based in central Oxford, the department are open to a hybrid working arrangement at typically two days per week from home.
About you
We are looking for candidates who are able to demonstrate a thorough understanding of the principles and technical processes of full-stack web application development, including substantial development experience with an expert level in at least one of Python, PHP or Ruby on Rails, and substantial frontend development experience (e.g. using JavaScript, CSS, HTML).
You will have an honours degree or equivalent experience, with excellent communication and interpersonal skills, in particular the ability to work very closely with a variety of end users including senior academic and professional services staff, students, visitors and collaborators, and to communicate deeply technical concepts to non-technical audiences. You will be highly self-motivated and enjoy working both independently and as an effective member of a small team, with a light management touch.
We proudly hold a departmental Athena SWAN Silver Award and an institutional Race Equality Charter Bronze Award, which guide our progress towards advancing racial and gender equality. As part of our strategic aim to improve staff equality and diversity, we would particularly welcome applications from BAME candidates, who are currently under-represented in positions of this type within the department.
Application Process
If you wish to speak to someone informally about this post, please contact Dr Waldemar Schlackow (Head of IT) [ mailto:waldemar.schlackow@maths.ox.ac.uk ] or Dr Keith Gillow (Director of IT and Physical Resources) [ mailto:keith.gillow@maths.ox.ac.uk ]. Informal enquiries regarding the application process should be directed to the Recruitment Coordinator (email: vacancies@maths.ox.ac.uk ), quoting vacancy reference 161377.
Applicants should read the job description document before writing their application. You will be required to upload a supporting statement, setting out how you meet the selection criteria, a curriculum vitae and the names and contact details of two referees as part of your online application.
If no suitable applicants are identified at Grade 9, an appointment at Grade 8 (£43,414 - £51,805 per annum) with an appropriate adjustment to the duties may be considered.
Applications for this vacancy are to be made online. To apply for this post and for further details, including the job description and selection criteria, please click on the link below:
https://my.corehr.com/pls/uoxrecruit/erq_jobspec_details_form.jobspec?p_id=161377
Only applications received before 12:00 noon UK time on Wednesday 16th November 2022 can be considered.
Oct 31, 2022
Full time
About the role
We are seeking to appoint to an exciting new Full-Stack Development Lead role on a permanent, full time basis. This is a pivotal post within our established and highly impactful IT Team, which has been designed to ensure that our IT and software development operations run smoothly.
As a senior member of the IT team, you will support service delivery by leading, driving and delivering longer-term technical projects to meet deadlines and by maintaining agreed service levels. This new role builds our IT team’s resilience at a senior technical level; you will report to the Head of IT who, amongst other management duties, acts as the overall IT architect and also leads, drives, and delivers various technical projects. As a senior leader, you will also act as a mentor to more junior team members to assist them in developing existing skills and gaining new ones.
This post presents a great opportunity to take ownership of various projects previously overseen by the Head of IT, which could include: maintenance and further development of the departmental website; redesigning and reimplementing the examinations database; and developing various helper and automation scripts for the maintenance and automation of our IT systems. You can find a full list of potential projects outlined in the job description document.
Although you will be primarily based in central Oxford, the department are open to a hybrid working arrangement at typically two days per week from home.
About you
We are looking for candidates who are able to demonstrate a thorough understanding of the principles and technical processes of full-stack web application development, including substantial development experience with an expert level in at least one of Python, PHP or Ruby on Rails, and substantial frontend development experience (e.g. using JavaScript, CSS, HTML).
You will have an honours degree or equivalent experience, with excellent communication and interpersonal skills, in particular the ability to work very closely with a variety of end users including senior academic and professional services staff, students, visitors and collaborators, and to communicate deeply technical concepts to non-technical audiences. You will be highly self-motivated and enjoy working both independently and as an effective member of a small team, with a light management touch.
We proudly hold a departmental Athena SWAN Silver Award and an institutional Race Equality Charter Bronze Award, which guide our progress towards advancing racial and gender equality. As part of our strategic aim to improve staff equality and diversity, we would particularly welcome applications from BAME candidates, who are currently under-represented in positions of this type within the department.
Application Process
If you wish to speak to someone informally about this post, please contact Dr Waldemar Schlackow (Head of IT) [ mailto:waldemar.schlackow@maths.ox.ac.uk ] or Dr Keith Gillow (Director of IT and Physical Resources) [ mailto:keith.gillow@maths.ox.ac.uk ]. Informal enquiries regarding the application process should be directed to the Recruitment Coordinator (email: vacancies@maths.ox.ac.uk ), quoting vacancy reference 161377.
Applicants should read the job description document before writing their application. You will be required to upload a supporting statement, setting out how you meet the selection criteria, a curriculum vitae and the names and contact details of two referees as part of your online application.
If no suitable applicants are identified at Grade 9, an appointment at Grade 8 (£43,414 - £51,805 per annum) with an appropriate adjustment to the duties may be considered.
Applications for this vacancy are to be made online. To apply for this post and for further details, including the job description and selection criteria, please click on the link below:
https://my.corehr.com/pls/uoxrecruit/erq_jobspec_details_form.jobspec?p_id=161377
Only applications received before 12:00 noon UK time on Wednesday 16th November 2022 can be considered.
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
Sep 15, 2022
Full time
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
From day one, our mission has been to create an independent business with a unique culture - one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success. People come to Howden for lots of different reasons, but they stay for the same one: our culture. That's what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities - work/life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden. The Role We're looking for Group Head of Data Management to join our Group Data team and help drive forward some of our most challenging and exciting data initiatives. Howden Group is seeking an experienced data professional to lead the ongoing development and execution of our Group Data Strategy. You will define the vision and strategy for Data Management across the Group Central Data functions as well having a leadership or oversight role in Group Data for specific programmes and projects. You will develop and embed a Data Management framework that addresses business needs in an innovative and efficient manner that works optimally within our federated data culture. This means that you also play a role in influencing local data teams to follow core principles this will extend to providing technical direction and advice for key data initiative delivery projects across the Group. You will be required to set the direction for and manage key data services that form the core of strategy such as Master and Reference Data Management to budget and operational targets. As the Group Head of Data Management you will report to the Group Head of Data, and this will require working alongside the Head of Data Platform, Head of Data Governance & Quality and the Group Data Portfolio Manager in order to successfully execute on the Data strategy. The scope of the role applies across the Group including Data Architecture, Master Data Management, Reference Data Management, post-merger data operations, data strategy and data driven processes across core operational systems as well as support on specific data initiatives as they arise. The role is international in scope and so occasional overseas travel may be required. This is a fantastic opportunity to enhance and manage the blueprint of how Data Management is carried out throughout the whole Howden Group globally. Key Responsibilities Define and own the Data Management strategy for the Group Ensure the successful operation of our Master Data Management and Reference Data Management services, including product roadmaps and potentially management of stewarding teams. Work directly with the business to ensure that data solutions closely match business needs Act as lead on specific major programmes where Data Management is a key component Provide oversight and best practice unification for business entities where Data Management work is underway locally Define, own and maintain Group Data Management artefacts (e.g. Reference Data) Align with in-house Data Governance and Quality teams to establish and embed Data Management best practice in company policies Act as the focal point for other staff working in Data Management across the globe, providing guidance and mentoring where appropriate Work with in-house technical teams to build Data Management into planning and operations Work with offshore third parties and help govern designs and artefacts produced by them Lead effort to design and architect our data platform to support different methods to ingest and process data, presenting at review boards as necessary Adhere to architecture and design best practice, highlight inconsistent practices and drive consistency Develop reusable patterns, templates and artefacts to ensure project delivery is optimised Set the data management and architecture standards and patterns across the team Align the approach with the overall Group's technology strategy Skills and Attributes Experience of working as a data focused Data Management Leader, Senior Data Architect or similar role (at least 5 years) Experience in Master Data Management, Reference Data Management and relevant tools Experience with rolling out and maintaining self-service based data products Proven experience in following processes for design and governance Experience of Azure cloud platforms, including core data services Familiar with general IT principles (e.g. RDMS, report-building and analytic products etc.) Experienced with data and analytic applications build processes at all stages of the software development lifecycle A solid understanding of data warehousing, extract, transform, load both software and hardware Experience of data modelling and modelling tools Experience in Agile project environment Experienced leaderwith management responsibilities anddeliveringsophisticatedprojects Highlyorganised, with good planning/prioritisation/time management skills Experience of data and analytics architecture (warehouses, lakes, lakehouses, cubes, reporting etc.) Exposure and experience Azure data and analytics products and services (SQL and NoSQL databases, data lake, Synapse, Databricks, PowerBI) Strong interpersonal skills Strong leadership and communicationskills with both business and technicalpartners Strongproblem solvingskills Knowledge of London insurance market - beneficial Familiar with Lloyd's data standards and processes - beneficial Familiar with insurance standards (e.g. AIR, RMS, ACORD, Polaris etc.) - beneficial The Location Howden is based in the vibrant area of the City of London. Our office is just a short walk away from Liverpool Street Station. Our Culture: People First We've travelled far since opening our first office in 1994. Back then we were local experts - based in London, with direct access to the world's biggest insurance market. We're still locals, and we still deliver the right advice and the right insurance to our clients. But now, we're local all over the world. With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world. But our values haven't changed since day one, when we set out to create a company grounded in: • An employee-ownership model • Aligned external investors • The trust and integrity born of friendship • Expertise • Independence Our focus on being a people-first business has always been at the very heart of Howden. Our vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Our employee ownership model sets us apart in the market. It's created a culture of collaboration and innovation, where we're driven to think bigger and empowered to challenge convention. Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best version of themselves. And when we bring in and nurture great talent, more follows. That makes us better - and that's better for everyone. Diversity & Inclusion At Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances. Permanent In November 1994, David Howden founded a business that was literally the smallest insurance broker in the world. It had no clients and no track record. But it did have five things: Equity ownership - the people doing the business, owned the business A minority external investor with a long-term outlook A product specialty 3 friends (and a dog) A commitment to building a business with independence enshrined in its fabric Today, the business has a global footprint of more than 14,500 employees in 50 countries spanning Europe, the Middle East and Africa, Asia Pacific and the Americas. For the FY22 our Group's organic growth was 19%, our revenue exceeds (USD) $2bn, and we handle $30bn in written premiums for clients. Howden Group is an independent, global insurance group headquartered outside North America, comprising: Want to see what kind of organisation Howden Group is? Click here to learn about what makes us who we are.
Mar 29, 2024
Full time
From day one, our mission has been to create an independent business with a unique culture - one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success. People come to Howden for lots of different reasons, but they stay for the same one: our culture. That's what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities - work/life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden. The Role We're looking for Group Head of Data Management to join our Group Data team and help drive forward some of our most challenging and exciting data initiatives. Howden Group is seeking an experienced data professional to lead the ongoing development and execution of our Group Data Strategy. You will define the vision and strategy for Data Management across the Group Central Data functions as well having a leadership or oversight role in Group Data for specific programmes and projects. You will develop and embed a Data Management framework that addresses business needs in an innovative and efficient manner that works optimally within our federated data culture. This means that you also play a role in influencing local data teams to follow core principles this will extend to providing technical direction and advice for key data initiative delivery projects across the Group. You will be required to set the direction for and manage key data services that form the core of strategy such as Master and Reference Data Management to budget and operational targets. As the Group Head of Data Management you will report to the Group Head of Data, and this will require working alongside the Head of Data Platform, Head of Data Governance & Quality and the Group Data Portfolio Manager in order to successfully execute on the Data strategy. The scope of the role applies across the Group including Data Architecture, Master Data Management, Reference Data Management, post-merger data operations, data strategy and data driven processes across core operational systems as well as support on specific data initiatives as they arise. The role is international in scope and so occasional overseas travel may be required. This is a fantastic opportunity to enhance and manage the blueprint of how Data Management is carried out throughout the whole Howden Group globally. Key Responsibilities Define and own the Data Management strategy for the Group Ensure the successful operation of our Master Data Management and Reference Data Management services, including product roadmaps and potentially management of stewarding teams. Work directly with the business to ensure that data solutions closely match business needs Act as lead on specific major programmes where Data Management is a key component Provide oversight and best practice unification for business entities where Data Management work is underway locally Define, own and maintain Group Data Management artefacts (e.g. Reference Data) Align with in-house Data Governance and Quality teams to establish and embed Data Management best practice in company policies Act as the focal point for other staff working in Data Management across the globe, providing guidance and mentoring where appropriate Work with in-house technical teams to build Data Management into planning and operations Work with offshore third parties and help govern designs and artefacts produced by them Lead effort to design and architect our data platform to support different methods to ingest and process data, presenting at review boards as necessary Adhere to architecture and design best practice, highlight inconsistent practices and drive consistency Develop reusable patterns, templates and artefacts to ensure project delivery is optimised Set the data management and architecture standards and patterns across the team Align the approach with the overall Group's technology strategy Skills and Attributes Experience of working as a data focused Data Management Leader, Senior Data Architect or similar role (at least 5 years) Experience in Master Data Management, Reference Data Management and relevant tools Experience with rolling out and maintaining self-service based data products Proven experience in following processes for design and governance Experience of Azure cloud platforms, including core data services Familiar with general IT principles (e.g. RDMS, report-building and analytic products etc.) Experienced with data and analytic applications build processes at all stages of the software development lifecycle A solid understanding of data warehousing, extract, transform, load both software and hardware Experience of data modelling and modelling tools Experience in Agile project environment Experienced leaderwith management responsibilities anddeliveringsophisticatedprojects Highlyorganised, with good planning/prioritisation/time management skills Experience of data and analytics architecture (warehouses, lakes, lakehouses, cubes, reporting etc.) Exposure and experience Azure data and analytics products and services (SQL and NoSQL databases, data lake, Synapse, Databricks, PowerBI) Strong interpersonal skills Strong leadership and communicationskills with both business and technicalpartners Strongproblem solvingskills Knowledge of London insurance market - beneficial Familiar with Lloyd's data standards and processes - beneficial Familiar with insurance standards (e.g. AIR, RMS, ACORD, Polaris etc.) - beneficial The Location Howden is based in the vibrant area of the City of London. Our office is just a short walk away from Liverpool Street Station. Our Culture: People First We've travelled far since opening our first office in 1994. Back then we were local experts - based in London, with direct access to the world's biggest insurance market. We're still locals, and we still deliver the right advice and the right insurance to our clients. But now, we're local all over the world. With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world. But our values haven't changed since day one, when we set out to create a company grounded in: • An employee-ownership model • Aligned external investors • The trust and integrity born of friendship • Expertise • Independence Our focus on being a people-first business has always been at the very heart of Howden. Our vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Our employee ownership model sets us apart in the market. It's created a culture of collaboration and innovation, where we're driven to think bigger and empowered to challenge convention. Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best version of themselves. And when we bring in and nurture great talent, more follows. That makes us better - and that's better for everyone. Diversity & Inclusion At Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances. Permanent In November 1994, David Howden founded a business that was literally the smallest insurance broker in the world. It had no clients and no track record. But it did have five things: Equity ownership - the people doing the business, owned the business A minority external investor with a long-term outlook A product specialty 3 friends (and a dog) A commitment to building a business with independence enshrined in its fabric Today, the business has a global footprint of more than 14,500 employees in 50 countries spanning Europe, the Middle East and Africa, Asia Pacific and the Americas. For the FY22 our Group's organic growth was 19%, our revenue exceeds (USD) $2bn, and we handle $30bn in written premiums for clients. Howden Group is an independent, global insurance group headquartered outside North America, comprising: Want to see what kind of organisation Howden Group is? Click here to learn about what makes us who we are.
Project Manager Cytoplan is a leading supplements company committed to providing high-quality, scientifically researched nutritional supplements to enhance the well-being of our customers. Our dedication to health and wellness is reflected through our wide range of products designed to meet the diverse needs of our clientele. As we continue to grow, we are seeking a talented and innovative Content Manager to join our dynamic team. Location: Hybrid - office based in Blackpole, Worcestershire 3 days per week The Role Reporting into the Head of IT and Insight, this role will manage projects of all scopes and sizes from inception through planning, delivery and review. The management of these projects will be collaborative, transparent and pro-active. This role will manage these projects using a suitable project management methodology depending on the project. This role will identify, assess and minimise risks related to projects. This role will also manage various processes within the business, applying project management techniques to ensure consistent and reliable outcomes. Key Responsibilities: Manage important business projects across a variety of departments in support of our strategic goals. Manage other projects supporting our business operations, for example digital projects for web updates or new product launches. Collaborate with stakeholders in the initiation and planning of all projects covering areas including scope, objectives, requirements, budget and risks. Effectively manage the company's third-party IT suppliers, ensuring processes and logging of IT issues are correct and business continuity is maintained, in line with the business's technology objectives. Develop and manage comprehensive project documentation including plans and status reports. Ensure projects are delivered on time, within scope and meet objectives. Facilitate communication between stakeholders, surfacing any potential issues and working to find solutions to any challenges. Lead and motivate project team members, fostering a collaborative and productive environment. Continuously evaluate project management processes and tools, implementing improvements to increase efficiency and effectiveness. Manage our products update process ensuring consistent, accurate and timely dissemination of product data to all endpoints. Manage our compliance projects for various standards such as ISO and B Corp. Manage service requests with third party or internal service providers to ensure timely responses. Person Profile: Several years of experience in a mid-level project management role dealing with a variety of project types in different domains. Recognised project management qualification such as Prince2, APM or PMI - but well versed in different methodologies. Good level of proficiency in IT and technology. Proven experience as a Project Manager in a similar role managing multiple projects simultaneously. Strong knowledge of project management principles, methodologies, and tools (e.g., Agile, Scrum, Waterfall). Excellent organisational, time management, and leadership skills. Strong communication and interpersonal skills, with the ability to engage effectively with various stakeholders. Ability to manage multiple projects simultaneously and meet tight deadlines. Proficient in project management software (e.g., Asana, Trello, Microsoft Project). Good level of business acumen. Rewards & Benefits £45-50K plus discretionary bonus Flexi time outside of core hours Hybrid working 25 days holiday, with the option to buy and sell up to 3 days (for a fulltime employee) Contributory pension scheme £20 per month towards gym membership Access to 24-hour online doctor Complementary therapies Cycle to work scheme Employee assistance programme Brand spanking new offices! Lots more! PLEASE NOTE ALL THIRD PARTY AND DIRECT APPLICATIONS WILL BE FORWARDED TO OUR RETAINED CONSULTANTS AT CULTURE RECRUITMENT GROUP.
Mar 29, 2024
Full time
Project Manager Cytoplan is a leading supplements company committed to providing high-quality, scientifically researched nutritional supplements to enhance the well-being of our customers. Our dedication to health and wellness is reflected through our wide range of products designed to meet the diverse needs of our clientele. As we continue to grow, we are seeking a talented and innovative Content Manager to join our dynamic team. Location: Hybrid - office based in Blackpole, Worcestershire 3 days per week The Role Reporting into the Head of IT and Insight, this role will manage projects of all scopes and sizes from inception through planning, delivery and review. The management of these projects will be collaborative, transparent and pro-active. This role will manage these projects using a suitable project management methodology depending on the project. This role will identify, assess and minimise risks related to projects. This role will also manage various processes within the business, applying project management techniques to ensure consistent and reliable outcomes. Key Responsibilities: Manage important business projects across a variety of departments in support of our strategic goals. Manage other projects supporting our business operations, for example digital projects for web updates or new product launches. Collaborate with stakeholders in the initiation and planning of all projects covering areas including scope, objectives, requirements, budget and risks. Effectively manage the company's third-party IT suppliers, ensuring processes and logging of IT issues are correct and business continuity is maintained, in line with the business's technology objectives. Develop and manage comprehensive project documentation including plans and status reports. Ensure projects are delivered on time, within scope and meet objectives. Facilitate communication between stakeholders, surfacing any potential issues and working to find solutions to any challenges. Lead and motivate project team members, fostering a collaborative and productive environment. Continuously evaluate project management processes and tools, implementing improvements to increase efficiency and effectiveness. Manage our products update process ensuring consistent, accurate and timely dissemination of product data to all endpoints. Manage our compliance projects for various standards such as ISO and B Corp. Manage service requests with third party or internal service providers to ensure timely responses. Person Profile: Several years of experience in a mid-level project management role dealing with a variety of project types in different domains. Recognised project management qualification such as Prince2, APM or PMI - but well versed in different methodologies. Good level of proficiency in IT and technology. Proven experience as a Project Manager in a similar role managing multiple projects simultaneously. Strong knowledge of project management principles, methodologies, and tools (e.g., Agile, Scrum, Waterfall). Excellent organisational, time management, and leadership skills. Strong communication and interpersonal skills, with the ability to engage effectively with various stakeholders. Ability to manage multiple projects simultaneously and meet tight deadlines. Proficient in project management software (e.g., Asana, Trello, Microsoft Project). Good level of business acumen. Rewards & Benefits £45-50K plus discretionary bonus Flexi time outside of core hours Hybrid working 25 days holiday, with the option to buy and sell up to 3 days (for a fulltime employee) Contributory pension scheme £20 per month towards gym membership Access to 24-hour online doctor Complementary therapies Cycle to work scheme Employee assistance programme Brand spanking new offices! Lots more! PLEASE NOTE ALL THIRD PARTY AND DIRECT APPLICATIONS WILL BE FORWARDED TO OUR RETAINED CONSULTANTS AT CULTURE RECRUITMENT GROUP.
Salary 55,000 - 85,000 GBP per year Requirements: Proven track record implementing business solutions on SAP S/4HANA, SAP ERP or SAP IBP - Expert knowledge in dedicated SAP Line-of-Business in terms of standard functionalities, customization and integration with down-/upstream-processes - Strong understanding of business processes across the value chain (Demand-to-Supply, Quote-to-Cash, Purchase-to-Pay) - Experience with tools such as Jira, Confluence or Miro - Work experience in related industry in an international environment - Fluent in English speaking and writing Responsibilities: Provide leadership and guidance for business users on the journey to SAP S/4HANA and monitor costs for projects, services and operations - Delivery of solutions to support business strategy and business outcome and design and implement SAP solutions serving internal and external stakeholders around the globe - Analyze business requirements and provide reliable and sustainable solutions - Manage and control the scope of work with external partners and support and guide business users to create and execute test cases - Create and ensure proper solution documentation, operating procedures and process documentation and ensure a stable and secure system environment - Be up to date with latest developments and advancements in SAP applications - Close collaboration with further IT roles to continuously improve business solutions and service provisioning Technologies: - AWS - SAP - SAP PM - SAP QM More: We are a global technology leader in positioning and wireless communication in automotive, industrial, and consumer markets. Our smart and reliable solutions, services and products let people, vehicles, and machines determine their precise position and communicate wirelessly over cellular and short range networks. With a broad portfolio of chips, modules, and secure data services and connectivity, we are uniquely positioned to empower our customers to develop innovative and reliable solutions for the Internet of Things, quickly and cost effectively. With headquarters in Zurich, Switzerland, our company is globally present with offices in Europe, Asia, and the USA. () As SAP Business Analyst, you do have the great opportunity to join us on our journey to SAP S/4HANA right from the beginning. You will design, implement, and operate the future enterprise landscape based on SAP S/4HANA thanks to your strong understanding of business processes across the value chain (Demand-to-Supply, Quote-to-Cash, Purchase-to-Pay, Management Materials). With your hands-on approach, you will serve business users end-to-end- and take care of solution implementation, operational support, testing, training, and documentation. A strong can-do mentality and strategic mind-set are crucial to achieving goals. You will also collaborate with a wide range of stakeholders and are ambitious to grow with the team duringthe transition towards an intelligent enterprise. Your interpersonal skills, the ability to communicate with senior stakeholders, peers, and excellent problem-solving and conceptual skills will make you successful in the role.
Mar 29, 2024
Full time
Salary 55,000 - 85,000 GBP per year Requirements: Proven track record implementing business solutions on SAP S/4HANA, SAP ERP or SAP IBP - Expert knowledge in dedicated SAP Line-of-Business in terms of standard functionalities, customization and integration with down-/upstream-processes - Strong understanding of business processes across the value chain (Demand-to-Supply, Quote-to-Cash, Purchase-to-Pay) - Experience with tools such as Jira, Confluence or Miro - Work experience in related industry in an international environment - Fluent in English speaking and writing Responsibilities: Provide leadership and guidance for business users on the journey to SAP S/4HANA and monitor costs for projects, services and operations - Delivery of solutions to support business strategy and business outcome and design and implement SAP solutions serving internal and external stakeholders around the globe - Analyze business requirements and provide reliable and sustainable solutions - Manage and control the scope of work with external partners and support and guide business users to create and execute test cases - Create and ensure proper solution documentation, operating procedures and process documentation and ensure a stable and secure system environment - Be up to date with latest developments and advancements in SAP applications - Close collaboration with further IT roles to continuously improve business solutions and service provisioning Technologies: - AWS - SAP - SAP PM - SAP QM More: We are a global technology leader in positioning and wireless communication in automotive, industrial, and consumer markets. Our smart and reliable solutions, services and products let people, vehicles, and machines determine their precise position and communicate wirelessly over cellular and short range networks. With a broad portfolio of chips, modules, and secure data services and connectivity, we are uniquely positioned to empower our customers to develop innovative and reliable solutions for the Internet of Things, quickly and cost effectively. With headquarters in Zurich, Switzerland, our company is globally present with offices in Europe, Asia, and the USA. () As SAP Business Analyst, you do have the great opportunity to join us on our journey to SAP S/4HANA right from the beginning. You will design, implement, and operate the future enterprise landscape based on SAP S/4HANA thanks to your strong understanding of business processes across the value chain (Demand-to-Supply, Quote-to-Cash, Purchase-to-Pay, Management Materials). With your hands-on approach, you will serve business users end-to-end- and take care of solution implementation, operational support, testing, training, and documentation. A strong can-do mentality and strategic mind-set are crucial to achieving goals. You will also collaborate with a wide range of stakeholders and are ambitious to grow with the team duringthe transition towards an intelligent enterprise. Your interpersonal skills, the ability to communicate with senior stakeholders, peers, and excellent problem-solving and conceptual skills will make you successful in the role.
The opportunity UAL Online is an exciting new division established to bring creative arts education to a global audience. We are launching new fully online degree courses starting from the 2024/25 academic year and are excited to announce an exceptional opportunity for a Head of Marketing to lead on the development of our online student marketing strategy for this new venture. As the Head of Marketing for UAL Online, you will be entrusted with the pivotal task of setting the marketing strategy for this new unit, focusing on elevating awareness of our online degree portfolio and for generating leads through strategic, data-driven and cost-effective initiatives. Collaboration with the Head of Recruitment will be key to driving conversions from leads to enrolments, ensuring a seamless customer journey reflective of our high-quality learning experiences. We're seeking a self-starter who can drive and develop this role alongside the growth of our UAL Online unit. At this early stage in the unit's development, we're looking for someone who is as passionate about advancing a positive team culture and establishing strong relationships with stakeholders, as they are skilled at creating and implementing strategic marketing plans. About you The ideal candidate will be a strategic marketing professional with a strong background in agile and data-driven marketing strategies, including digital marketing skills across various channels such as social media, content and email marketing, SEO, SEM, and paid advertising. You should have a track record of setting and achieving KPIs and targets, as well as experience in integrated communications for sales funnels and collaborating with sales/recruitment teams for customer acquisition. Additionally, knowledge of operational, transformational, and change leadership is crucial, along with the ability to scale marketing operations, develop teams, manage agencies, and leverage technology for data-driven decision-making. If you possess a proven track record of achieving tangible results, we would welcome your application to spearhead our marketing efforts and contribute to the future success of this emerging unit. We are UAL University of the Arts London (UAL) offers an extensive range of courses in art, design, fashion, communication and performing arts. We are a collegiate University spread across London with six Colleges, four Institutes and five Research Centres. UAL also has two subsidiary companies, delivering specialist activities - UAL Short Courses Ltd, and UAL Arts Temps Ltd. We're made up of all types of people, coming together in London, the world's creative capital. We are designers, artists, performers, thinkers, researchers and makers. Our students, staff and graduates form a global network of creatives, entrepreneurs and leaders. Together, our ideas change the world. Because the world needs creativity. We are ranked highly across the board. We are ranked first for specialist art and design, second in the world for Art and Design in the 2023 QS World University Rankings (for the fifth year in a row), ranked fifth in sustainability and two of our colleges were rated in the top three fashion schools in the world. To apply please click the apply button. Closing date: 23:55 on 21 April 2024. Our culture UAL is committed to creating diverse and inclusive environments for all staff and students to work and learn - a university where we can be ourselves and reach our full potential. We offer a range of family friendly, inclusive employment policies, flexible working arrangements and Staff Support Networks. We welcome applicants from diverse backgrounds, including race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity, and caring responsibility.
Mar 29, 2024
Full time
The opportunity UAL Online is an exciting new division established to bring creative arts education to a global audience. We are launching new fully online degree courses starting from the 2024/25 academic year and are excited to announce an exceptional opportunity for a Head of Marketing to lead on the development of our online student marketing strategy for this new venture. As the Head of Marketing for UAL Online, you will be entrusted with the pivotal task of setting the marketing strategy for this new unit, focusing on elevating awareness of our online degree portfolio and for generating leads through strategic, data-driven and cost-effective initiatives. Collaboration with the Head of Recruitment will be key to driving conversions from leads to enrolments, ensuring a seamless customer journey reflective of our high-quality learning experiences. We're seeking a self-starter who can drive and develop this role alongside the growth of our UAL Online unit. At this early stage in the unit's development, we're looking for someone who is as passionate about advancing a positive team culture and establishing strong relationships with stakeholders, as they are skilled at creating and implementing strategic marketing plans. About you The ideal candidate will be a strategic marketing professional with a strong background in agile and data-driven marketing strategies, including digital marketing skills across various channels such as social media, content and email marketing, SEO, SEM, and paid advertising. You should have a track record of setting and achieving KPIs and targets, as well as experience in integrated communications for sales funnels and collaborating with sales/recruitment teams for customer acquisition. Additionally, knowledge of operational, transformational, and change leadership is crucial, along with the ability to scale marketing operations, develop teams, manage agencies, and leverage technology for data-driven decision-making. If you possess a proven track record of achieving tangible results, we would welcome your application to spearhead our marketing efforts and contribute to the future success of this emerging unit. We are UAL University of the Arts London (UAL) offers an extensive range of courses in art, design, fashion, communication and performing arts. We are a collegiate University spread across London with six Colleges, four Institutes and five Research Centres. UAL also has two subsidiary companies, delivering specialist activities - UAL Short Courses Ltd, and UAL Arts Temps Ltd. We're made up of all types of people, coming together in London, the world's creative capital. We are designers, artists, performers, thinkers, researchers and makers. Our students, staff and graduates form a global network of creatives, entrepreneurs and leaders. Together, our ideas change the world. Because the world needs creativity. We are ranked highly across the board. We are ranked first for specialist art and design, second in the world for Art and Design in the 2023 QS World University Rankings (for the fifth year in a row), ranked fifth in sustainability and two of our colleges were rated in the top three fashion schools in the world. To apply please click the apply button. Closing date: 23:55 on 21 April 2024. Our culture UAL is committed to creating diverse and inclusive environments for all staff and students to work and learn - a university where we can be ourselves and reach our full potential. We offer a range of family friendly, inclusive employment policies, flexible working arrangements and Staff Support Networks. We welcome applicants from diverse backgrounds, including race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity, and caring responsibility.
Hays Specialist Recruitment Limited
Newcastle Upon Tyne, Tyne And Wear
Your new company Hays Technology are recruiting an Incident and Problem Manager on a permanent basis to join a large public sector organisation based in the Newcastle area. This is a brand new role to make your own and reports into the Head of End User Support. Your new role In your new role, you will be responsible for owning and enforcing the Incident and Problem processes to ensure rapid restoration of service and the identification of root causes analysis or continuous service improvement plans to avoid incidents and reduce the time to resolution. You will be leading the analysis, specification, design, and Implementation of best practice IT incident and problem processes and procedures across the organisation to ensure that adherence is comprehensive, effective, and transparent. You will be a key member of the End User Support and wider service management team and will try limit serious incidents occurring and constantly improve service operations across all services. This will include service desk, end user computing, infrastructure, and applications. You will also be providing guidance, support, and motivation to all delivery teams to ensure compliance with incident and problem processes and adherence to agreed KPIs and SLAs. What you'll need to succeed Previous experience within Incident and Problem management Proven ability in documenting complex processes within an IT context e.g. ITIL In-depth practical experience of incident and problem management processes and procedures Broad understanding of the IT landscape in a large and complex organisation with sufficient technical skills to challenge assumptions and poor practice in service delivery Demonstrable skills in influencing and persuasion strategies Excellent verbal and written communication skills, and the ability to converse with both technical and non-technical stakeholders What you'll get in return This exciting position is paying between £33,966 to £44,263 negotiable on experience and offers an excellent work life balance including: hybrid working, 34 days annual leave + bank, a great public sector employer contribution pension scheme 21%, flexibility, training, and development opportunities. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Mar 29, 2024
Full time
Your new company Hays Technology are recruiting an Incident and Problem Manager on a permanent basis to join a large public sector organisation based in the Newcastle area. This is a brand new role to make your own and reports into the Head of End User Support. Your new role In your new role, you will be responsible for owning and enforcing the Incident and Problem processes to ensure rapid restoration of service and the identification of root causes analysis or continuous service improvement plans to avoid incidents and reduce the time to resolution. You will be leading the analysis, specification, design, and Implementation of best practice IT incident and problem processes and procedures across the organisation to ensure that adherence is comprehensive, effective, and transparent. You will be a key member of the End User Support and wider service management team and will try limit serious incidents occurring and constantly improve service operations across all services. This will include service desk, end user computing, infrastructure, and applications. You will also be providing guidance, support, and motivation to all delivery teams to ensure compliance with incident and problem processes and adherence to agreed KPIs and SLAs. What you'll need to succeed Previous experience within Incident and Problem management Proven ability in documenting complex processes within an IT context e.g. ITIL In-depth practical experience of incident and problem management processes and procedures Broad understanding of the IT landscape in a large and complex organisation with sufficient technical skills to challenge assumptions and poor practice in service delivery Demonstrable skills in influencing and persuasion strategies Excellent verbal and written communication skills, and the ability to converse with both technical and non-technical stakeholders What you'll get in return This exciting position is paying between £33,966 to £44,263 negotiable on experience and offers an excellent work life balance including: hybrid working, 34 days annual leave + bank, a great public sector employer contribution pension scheme 21%, flexibility, training, and development opportunities. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
I am supporting a cyber security business, based on The South Coast, as they undergo expansion in 2024. As part of this expansion, they are looking for 2 Senior IT Project Engineers with a specialised focus on project delivery and ransomware recovery. In this role, you will be the lead project egineer, responding to incidents to protect the security and integrity clients' digital assets by ustilising robust cybersecurity strategies. Reporting to the Security Operations Head of Service, you will be key in their UK-based incident response team, supporting customers accross the UK. With a head office on the South Coast, there is the option of remote working but all applicants must be UK based with the ability to respond quickly. Duties: This is a senior role and the sucessful candidates will lead on project delivery and ransomware recovery, working closely with Digital Forensics, performing various tasks to manage and maintain customers cyber security. It is critical that all candidates understand the reactive nature of this role and are prepared to work overtime to ensure they are available and responding to threats as they occur. Generous overtime pay will be offered. Key responsibilities include: Incident Response and Analysis: • Investigate and respond to security incidents promptly and effectively. • Perform in-depth analysis of security events to understand the scope, impact, and root cause of incidents. Security Monitoring and Incident Detection: • Monitor security information and event management (SIEM) tools and other security monitoring systems. • Identify potential security incidents and anomalies. • Analyse alerts and log data to assess the severity and impact of potential threats. Threat Hunting: • Proactively search for hidden threats and potential security weaknesses. • Utilize various security tools and methodologies to identify and address potential vulnerabilities before exploitation. Vulnerability Management: • Assist in vulnerability assessments and penetration testing activities. • Evaluate and prioritize identified vulnerabilities for remediation. Security Reporting and Documentation: • Create detailed reports on security incidents, response actions taken, and recommendations for improvement. • Maintain accurate records of incidents, investigations, and security-related activities. Security Tools Management: • Configure, update, and maintain security tools, including firewalls, intrusion detection/prevention systems, endpoint protection, and SIEM solutions. Who? Successful candidates will undergo a comprehensive training and certification program across the service portfolio. Prior experience of infrastructure recovery or ransomware rebuilding is essential. Ideally, I am interested in speaking with anyone with the following certifications and experiences: • Experience in an IT Support/MSP support role. • Experience in IT project delivery • Certification in Microsoft Azure / Server OS. • Certification in Fortinet Firewall, FortiSIEM, FortiEDR beneficial. • Understanding of cybersecurity principles, networking concepts, and various operating systems. • Knowledge of common security threats, attack vectors, and mitigation strategies. • Excellent communication skills to convey technical information to both technical and non-technical audiences. • Strong attention to detail and the ability to work under pressure in a fast-paced environment. You will be joining a successful organisation who places employees at the heart of the organisation. Your personal passion for technology and continuous learning will be pivotal in your success in Cyber Security. A comprehensive training plan and real-world experience will be provided. PLEASE NOTE THERE WILL BE THE NEED TO TRAVEL AND WORK ON CLIENTS SITES WITH EXCELLENT OVERTIME OPPORTUNITIES - CANDIDATES MUST BE AVAILABLE TO WORK AWAY AND, ON OCCASSION, OVER THE WEEKENDS IF REQUIRED.
Mar 29, 2024
Full time
I am supporting a cyber security business, based on The South Coast, as they undergo expansion in 2024. As part of this expansion, they are looking for 2 Senior IT Project Engineers with a specialised focus on project delivery and ransomware recovery. In this role, you will be the lead project egineer, responding to incidents to protect the security and integrity clients' digital assets by ustilising robust cybersecurity strategies. Reporting to the Security Operations Head of Service, you will be key in their UK-based incident response team, supporting customers accross the UK. With a head office on the South Coast, there is the option of remote working but all applicants must be UK based with the ability to respond quickly. Duties: This is a senior role and the sucessful candidates will lead on project delivery and ransomware recovery, working closely with Digital Forensics, performing various tasks to manage and maintain customers cyber security. It is critical that all candidates understand the reactive nature of this role and are prepared to work overtime to ensure they are available and responding to threats as they occur. Generous overtime pay will be offered. Key responsibilities include: Incident Response and Analysis: • Investigate and respond to security incidents promptly and effectively. • Perform in-depth analysis of security events to understand the scope, impact, and root cause of incidents. Security Monitoring and Incident Detection: • Monitor security information and event management (SIEM) tools and other security monitoring systems. • Identify potential security incidents and anomalies. • Analyse alerts and log data to assess the severity and impact of potential threats. Threat Hunting: • Proactively search for hidden threats and potential security weaknesses. • Utilize various security tools and methodologies to identify and address potential vulnerabilities before exploitation. Vulnerability Management: • Assist in vulnerability assessments and penetration testing activities. • Evaluate and prioritize identified vulnerabilities for remediation. Security Reporting and Documentation: • Create detailed reports on security incidents, response actions taken, and recommendations for improvement. • Maintain accurate records of incidents, investigations, and security-related activities. Security Tools Management: • Configure, update, and maintain security tools, including firewalls, intrusion detection/prevention systems, endpoint protection, and SIEM solutions. Who? Successful candidates will undergo a comprehensive training and certification program across the service portfolio. Prior experience of infrastructure recovery or ransomware rebuilding is essential. Ideally, I am interested in speaking with anyone with the following certifications and experiences: • Experience in an IT Support/MSP support role. • Experience in IT project delivery • Certification in Microsoft Azure / Server OS. • Certification in Fortinet Firewall, FortiSIEM, FortiEDR beneficial. • Understanding of cybersecurity principles, networking concepts, and various operating systems. • Knowledge of common security threats, attack vectors, and mitigation strategies. • Excellent communication skills to convey technical information to both technical and non-technical audiences. • Strong attention to detail and the ability to work under pressure in a fast-paced environment. You will be joining a successful organisation who places employees at the heart of the organisation. Your personal passion for technology and continuous learning will be pivotal in your success in Cyber Security. A comprehensive training plan and real-world experience will be provided. PLEASE NOTE THERE WILL BE THE NEED TO TRAVEL AND WORK ON CLIENTS SITES WITH EXCELLENT OVERTIME OPPORTUNITIES - CANDIDATES MUST BE AVAILABLE TO WORK AWAY AND, ON OCCASSION, OVER THE WEEKENDS IF REQUIRED.
About The Role Reporting into the Head of IT Architecture, the Enterprise Security Architect is responsible for providing cyber risk expertise that will shape the future control environment. The key objectives of the role are: • Strengthening the link between business and technology through early engagement in the strategy process; business case development; and delivery lifecycle to ensure that security risks are considered and addressed through the roadmap • Developing a Security Architecture that enables Client to explore and implement security solutions and capabilities that are clearly aligned with business, technology, and threat drivers • Providing an independent source of technical expertise to work with the Cyber Security Team and ensure that controls are effective, proportionate, consistent, and deliverable Working closely with technical and business colleagues you will: • Develop and maintain a security architecture process that enables Client to develop and implement security solutions and capabilities that are clearly aligned with business, technology and threat drivers • Develop security strategy plans and roadmaps based on sound enterprise architecture practices • Develop and maintain security architecture artefacts (e.g., models, templates, standards, and procedures) that can be used to leverage security capabilities in projects and operations • Participate in application and infrastructure projects to provide security-planning advice • Track developments and changes in the digital business and threat environments to ensure that they're adequately addressed in security strategy plans and architecture artefacts • Review security technologies, tools, and services, and make recommendations to the broader security team for their use, based on security, financial, and operational metrics • Validate reference architectures for security best practices and recommend changes to enhance security and reduce risks, where applicable About You • You have experience of communicating technical concepts and the risks posed by cyber threats effectively to a non-technical audience • You will demonstrate the skills; experience; and gravitas to effectively interact with and challenge technical teams • You have a deep understanding of the evolving internal and external cyber risks faced • You are self-motivated and able to work on your own initiative and within a team environment • You will have the desire to collaborate to deliver results, and to resolve conflicts expediently with an independent and objective approach • You'll have a good understanding of the issues involved in project development, the language of project managers and, therefore, the ability to engage with the project managers in the deployment of the architecture in a pragmatic way • You will have an interest in analysing complex problems and identifying appropriate solutions and options to address them As a minimum for this role, you will need to have: • Demonstrable experience in a role of similar responsibility and scale • A graduate level qualification in IT or technical subject • Relevant professional certification to CISSP, CISM, CISA, CRISC, ISO 27001 Lead Implementer / Auditor etc • Proven track record of leadership, preferably with a history of involvement in cyber related transformation projects and the effective development and implementation of new systems and control processes • Experience working in collaboration with third party vendors and external cloud service providers • Understanding of cyber security incident procedures and security incident management frameworks, processes, and associated response measures • Understanding and knowledge of infrastructure; application; and security technologies Client Benefits: • Competitive reward package including an annual discretionary bonus • 15% non-contributory pension (9% non-contributory pension during probation period) • 28 days annual leave with option to purchase and sell days • Free fresh fruit and snacks in the office • 1 day for volunteering • Funded Private Medical Insurance cover • Electric/Hybrid Car Salary Sacrifice Scheme and Cycle to Work Scheme • Life assurance at 4 times your basic salary to give you a peace of mind that your loved ones will receive some financial help • Funded health screening for over 50s • Voluntary benefits: charitable giving, critical illness insurance, dental insurance, health and cancer screenings for you and your partner, discounted gym memberships and season ticket loans • Employee Discount Scheme with an app to save on the go • Free access to healthcare apps such as Peppy, Unmind, Aviva Digital GP and volunteering app on Hand for all employees • Generous family leave policies
Mar 29, 2024
Full time
About The Role Reporting into the Head of IT Architecture, the Enterprise Security Architect is responsible for providing cyber risk expertise that will shape the future control environment. The key objectives of the role are: • Strengthening the link between business and technology through early engagement in the strategy process; business case development; and delivery lifecycle to ensure that security risks are considered and addressed through the roadmap • Developing a Security Architecture that enables Client to explore and implement security solutions and capabilities that are clearly aligned with business, technology, and threat drivers • Providing an independent source of technical expertise to work with the Cyber Security Team and ensure that controls are effective, proportionate, consistent, and deliverable Working closely with technical and business colleagues you will: • Develop and maintain a security architecture process that enables Client to develop and implement security solutions and capabilities that are clearly aligned with business, technology and threat drivers • Develop security strategy plans and roadmaps based on sound enterprise architecture practices • Develop and maintain security architecture artefacts (e.g., models, templates, standards, and procedures) that can be used to leverage security capabilities in projects and operations • Participate in application and infrastructure projects to provide security-planning advice • Track developments and changes in the digital business and threat environments to ensure that they're adequately addressed in security strategy plans and architecture artefacts • Review security technologies, tools, and services, and make recommendations to the broader security team for their use, based on security, financial, and operational metrics • Validate reference architectures for security best practices and recommend changes to enhance security and reduce risks, where applicable About You • You have experience of communicating technical concepts and the risks posed by cyber threats effectively to a non-technical audience • You will demonstrate the skills; experience; and gravitas to effectively interact with and challenge technical teams • You have a deep understanding of the evolving internal and external cyber risks faced • You are self-motivated and able to work on your own initiative and within a team environment • You will have the desire to collaborate to deliver results, and to resolve conflicts expediently with an independent and objective approach • You'll have a good understanding of the issues involved in project development, the language of project managers and, therefore, the ability to engage with the project managers in the deployment of the architecture in a pragmatic way • You will have an interest in analysing complex problems and identifying appropriate solutions and options to address them As a minimum for this role, you will need to have: • Demonstrable experience in a role of similar responsibility and scale • A graduate level qualification in IT or technical subject • Relevant professional certification to CISSP, CISM, CISA, CRISC, ISO 27001 Lead Implementer / Auditor etc • Proven track record of leadership, preferably with a history of involvement in cyber related transformation projects and the effective development and implementation of new systems and control processes • Experience working in collaboration with third party vendors and external cloud service providers • Understanding of cyber security incident procedures and security incident management frameworks, processes, and associated response measures • Understanding and knowledge of infrastructure; application; and security technologies Client Benefits: • Competitive reward package including an annual discretionary bonus • 15% non-contributory pension (9% non-contributory pension during probation period) • 28 days annual leave with option to purchase and sell days • Free fresh fruit and snacks in the office • 1 day for volunteering • Funded Private Medical Insurance cover • Electric/Hybrid Car Salary Sacrifice Scheme and Cycle to Work Scheme • Life assurance at 4 times your basic salary to give you a peace of mind that your loved ones will receive some financial help • Funded health screening for over 50s • Voluntary benefits: charitable giving, critical illness insurance, dental insurance, health and cancer screenings for you and your partner, discounted gym memberships and season ticket loans • Employee Discount Scheme with an app to save on the go • Free access to healthcare apps such as Peppy, Unmind, Aviva Digital GP and volunteering app on Hand for all employees • Generous family leave policies
Contract Control Systems Engineer The role We require an experienced Contractor to join our Control Systems Engineering team. The role will include the design, surveys, programming, configuration, testing and commissioning of large scale control systems projects in the water industry. The ideal candidate will ideally have previous experience in a similar environment and good knowledge of Rockwell PLCs as well as other SCADA, HMI, variable speed drives and instrumentation products. Contract Control Systems Engineer duties include: Production, modification, testing and commissioning of SCADA & PLC software Writing detailed functional design specifications The configuration of system architecture, network connections UK Site commissioning (which may involve short periods away from home) Contract Control Systems Engineer required skills / experience Previous control system experience ( 2 years+ ) Experience of PLC programming of at least one of - Rockwell / Siemens / Mitsubishi PLCs OR Experience of SCADA development of at least one of - Wonderware System Platform, Rockwell FTViewSE, WinCC, ClearSCADA, Iconics Good verbal and written communicationClean UK Driving License Must be eligible to work in the UK Full-time position Our office hours are: 08:30-17:15 Monday to Thursday and 08:30-16:00 on Fridays Our company At Adsyst Automation Ltd we understand that our continued success is down to our dedicated team, therefore, we invest time and effort in each individual; training and assisting with their personal and professional development, encouraging their strengths while offering a good work/ life balance. Adsyst Automation Ltd has been providing complex Control Systems for Process Control, Automation and Telemetry to customers worldwide for over 35 years. We have four offices nationally; our Head office in Yateley, Hampshire, our Stafford office and a further two offices in Peterborough and Greater London. With our core skills lying in PLC, SCADA, HMI, MIS, MES, RTU, control system software engineering, data acquisition, bespoke software and LV Assemblies and Electrical installation, our expertise in panel building and electrical installation allow us to offer full turnkey solutions. We approach each project with a fresh outlook and use our knowledge and partnerships to stay a step ahead of the competition, offering the most advanced, innovative and cost effective solutions. Due to the nature of our work and the industries we cover, which is sometimes critical to keep our clients operations running, Adsyst Automation Ltd holds 'key worker' status. Other positions are available in this office and in our other office locations. See our website for more information.
Mar 29, 2024
Full time
Contract Control Systems Engineer The role We require an experienced Contractor to join our Control Systems Engineering team. The role will include the design, surveys, programming, configuration, testing and commissioning of large scale control systems projects in the water industry. The ideal candidate will ideally have previous experience in a similar environment and good knowledge of Rockwell PLCs as well as other SCADA, HMI, variable speed drives and instrumentation products. Contract Control Systems Engineer duties include: Production, modification, testing and commissioning of SCADA & PLC software Writing detailed functional design specifications The configuration of system architecture, network connections UK Site commissioning (which may involve short periods away from home) Contract Control Systems Engineer required skills / experience Previous control system experience ( 2 years+ ) Experience of PLC programming of at least one of - Rockwell / Siemens / Mitsubishi PLCs OR Experience of SCADA development of at least one of - Wonderware System Platform, Rockwell FTViewSE, WinCC, ClearSCADA, Iconics Good verbal and written communicationClean UK Driving License Must be eligible to work in the UK Full-time position Our office hours are: 08:30-17:15 Monday to Thursday and 08:30-16:00 on Fridays Our company At Adsyst Automation Ltd we understand that our continued success is down to our dedicated team, therefore, we invest time and effort in each individual; training and assisting with their personal and professional development, encouraging their strengths while offering a good work/ life balance. Adsyst Automation Ltd has been providing complex Control Systems for Process Control, Automation and Telemetry to customers worldwide for over 35 years. We have four offices nationally; our Head office in Yateley, Hampshire, our Stafford office and a further two offices in Peterborough and Greater London. With our core skills lying in PLC, SCADA, HMI, MIS, MES, RTU, control system software engineering, data acquisition, bespoke software and LV Assemblies and Electrical installation, our expertise in panel building and electrical installation allow us to offer full turnkey solutions. We approach each project with a fresh outlook and use our knowledge and partnerships to stay a step ahead of the competition, offering the most advanced, innovative and cost effective solutions. Due to the nature of our work and the industries we cover, which is sometimes critical to keep our clients operations running, Adsyst Automation Ltd holds 'key worker' status. Other positions are available in this office and in our other office locations. See our website for more information.
Willmott Dixon are recruiting for a Senior D365 Developer (CE) to join our Application Services Team. The role is to provide the most senior level of technical leadership and subject matter expertise within the Application Services Team. The Senior D365 Developer will be a Subject Matter Expert across all technical areas within the Application Services Team for software development and shall act as Technical Design Authority to ensure solution compliance to service and technical standards. This is a remote role. Over the last few years we have been making a massive investment in Microsoft Technologies. Our adoption of Azure services is providing an extensive pool of the latest development technologies for our teams. Microsoft Power Platform is creating waves in our business and we are working on a multi-phased programme to move to a Dynamics 365 platform - there are exciting times ahead! If you aspire to work in an environment driven by the below human values and behaviours, Willmott Dixon could be the place for you. Flexible Fun Uncomplicated Genuine and friendly Innovative and keen to improve Responsive to customer needs Our customers are really important to us and we strive to provide our customers with the IT applications that they require to do their jobs successfully. We have an in-house application development team that works closely with the business to understand their requirements and recommends / develops solutions to help the business to address their challenges. The Application Principal will need to have the management skills to coordinate and lead technical teams to achieve technical goals, deal with key stakeholders and offer advice and consultancy in a variety of situations. With this in mind, in addition to the required technical skills for the role, we are looking for people that have exceptional customer facing skills with an ability to explain technical matters in business language to key stakeholders within the business. Within the role you will: Provide the most senior level of technical leadership and subject matter expertise for software development within the Application Services Team. Act as Technical Design Authority to ensure solution compliance to service and technical standards. Motivate and guide the team members to develop comprehensive skills, will lead from the front on continuous improvement and drive best practices. Advise and actively participate in Problem Management, Change Management and other areas within IT and be a key member of technical governance activities for the Application Services Team. Coordinate and lead technical teams to achieve technical goals, including identifying areas for training / learning needs of team members. Deal with key stakeholders and offer advice and consultancy in a variety of situations. Facilitate business requirements, offer the most suited technical solution and lead through to delivery, including supporting on the project documentation. Build and maintain good collaborative working-relationships with stakeholders and end users. Understand customers pain points and provide with solutions as challenges arise. Complete software development for projects and smaller pieces of work to a high standard, including but not limited to Dynamics 365 Customer Engagement. Experience in implementing or supporting Dynamics 365 Customer Engagement required. Skills / knowledge / experience required includes: Experience in implementing or supporting Dynamics 365 Customer Engagement required. Experience in Microsoft enterprise cloud technologies such as Dynamics 365 (in particular, Customer Engagement and Finance & Operations), Office 365, Microsoft Azure. Extensive experience in the Microsoft stack, including but not limited to Power Automate, PowerApps, integrations with Dataverse. Ability to create business processes and custom connectors with Microsoft Power Automate. Experience and knowledge of developing Azure logic apps and functions. Experience in interpreting functional requirements and transforming the business use cases into technical designs and building or supporting the build of applications for end users. Proven track of analysis, design, development, testing and implementation of enterprise scale apps. Experience using .NET, .NET CORE, C# Experience with API or services integrations and a firm understanding of implementing solutions with multiple data sources. Experience working in Agile / Scrum development environment. Good understanding and experience of DevOps practices and tools. Hands on experience with solutions monitoring utilizing app insights, alerting profiles, runbooks. Strong communication. Ability to technically support and lead others. Problem-solving capabilities. Ability to build strong relationships with stakeholders and end users. Management of own workload. Additional Information Willmott Dixon embraces diversity in the workplace and will consider flexible and agile working. We are a disability confident employer. Benefits: In return we reward our people generously with a competitive package that gives you flexible benefits to fit your lifestyle and priorities. This includes but is not limited to, an enhanced pension scheme, full private medical, life assurance, incentive bonus and a car scheme which will make us a market leader in sustainable company travel. You will also benefit from a motoring expenditure allowance (MEA) and everyone can access a new generation of low carbon and electric cars via the Willmott Dixon run car leasing scheme.
Mar 28, 2024
Full time
Willmott Dixon are recruiting for a Senior D365 Developer (CE) to join our Application Services Team. The role is to provide the most senior level of technical leadership and subject matter expertise within the Application Services Team. The Senior D365 Developer will be a Subject Matter Expert across all technical areas within the Application Services Team for software development and shall act as Technical Design Authority to ensure solution compliance to service and technical standards. This is a remote role. Over the last few years we have been making a massive investment in Microsoft Technologies. Our adoption of Azure services is providing an extensive pool of the latest development technologies for our teams. Microsoft Power Platform is creating waves in our business and we are working on a multi-phased programme to move to a Dynamics 365 platform - there are exciting times ahead! If you aspire to work in an environment driven by the below human values and behaviours, Willmott Dixon could be the place for you. Flexible Fun Uncomplicated Genuine and friendly Innovative and keen to improve Responsive to customer needs Our customers are really important to us and we strive to provide our customers with the IT applications that they require to do their jobs successfully. We have an in-house application development team that works closely with the business to understand their requirements and recommends / develops solutions to help the business to address their challenges. The Application Principal will need to have the management skills to coordinate and lead technical teams to achieve technical goals, deal with key stakeholders and offer advice and consultancy in a variety of situations. With this in mind, in addition to the required technical skills for the role, we are looking for people that have exceptional customer facing skills with an ability to explain technical matters in business language to key stakeholders within the business. Within the role you will: Provide the most senior level of technical leadership and subject matter expertise for software development within the Application Services Team. Act as Technical Design Authority to ensure solution compliance to service and technical standards. Motivate and guide the team members to develop comprehensive skills, will lead from the front on continuous improvement and drive best practices. Advise and actively participate in Problem Management, Change Management and other areas within IT and be a key member of technical governance activities for the Application Services Team. Coordinate and lead technical teams to achieve technical goals, including identifying areas for training / learning needs of team members. Deal with key stakeholders and offer advice and consultancy in a variety of situations. Facilitate business requirements, offer the most suited technical solution and lead through to delivery, including supporting on the project documentation. Build and maintain good collaborative working-relationships with stakeholders and end users. Understand customers pain points and provide with solutions as challenges arise. Complete software development for projects and smaller pieces of work to a high standard, including but not limited to Dynamics 365 Customer Engagement. Experience in implementing or supporting Dynamics 365 Customer Engagement required. Skills / knowledge / experience required includes: Experience in implementing or supporting Dynamics 365 Customer Engagement required. Experience in Microsoft enterprise cloud technologies such as Dynamics 365 (in particular, Customer Engagement and Finance & Operations), Office 365, Microsoft Azure. Extensive experience in the Microsoft stack, including but not limited to Power Automate, PowerApps, integrations with Dataverse. Ability to create business processes and custom connectors with Microsoft Power Automate. Experience and knowledge of developing Azure logic apps and functions. Experience in interpreting functional requirements and transforming the business use cases into technical designs and building or supporting the build of applications for end users. Proven track of analysis, design, development, testing and implementation of enterprise scale apps. Experience using .NET, .NET CORE, C# Experience with API or services integrations and a firm understanding of implementing solutions with multiple data sources. Experience working in Agile / Scrum development environment. Good understanding and experience of DevOps practices and tools. Hands on experience with solutions monitoring utilizing app insights, alerting profiles, runbooks. Strong communication. Ability to technically support and lead others. Problem-solving capabilities. Ability to build strong relationships with stakeholders and end users. Management of own workload. Additional Information Willmott Dixon embraces diversity in the workplace and will consider flexible and agile working. We are a disability confident employer. Benefits: In return we reward our people generously with a competitive package that gives you flexible benefits to fit your lifestyle and priorities. This includes but is not limited to, an enhanced pension scheme, full private medical, life assurance, incentive bonus and a car scheme which will make us a market leader in sustainable company travel. You will also benefit from a motoring expenditure allowance (MEA) and everyone can access a new generation of low carbon and electric cars via the Willmott Dixon run car leasing scheme.
Your new company: A pioneering force in the hospitality industry, this company is delivering cutting-edge software solutions that redefine the guest experience. Their innovative technology empowers clients to captivate and retain customers, fostering loyalty and driving growth. As they continue to expand their market-leading offerings and prestigious client portfolio, they seek an exceptional individual to join their talented team and contribute to their remarkable success story. Your new role: Assume a pivotal leadership position as the Technical Service Desk Manager, spearheading the mission to provide unparalleled service desk operations within the dynamic Hospitality SaaS sector. In this influential role, you will lead a skilled team of technicians, overseeing customer support activities, driving process optimisation, and cultivating synergistic collaboration between internal departments, third-party IT companies, and strategic partners. Your expertise will be instrumental in delivering superior customer experiences, ensuring seamless onboarding, and propelling the growth trajectory. What you'll need to succeed: They seek a highly accomplished professional with a unique blend of technical acumen and exceptional leadership abilities. A Bachelor's degree in Computer Science, Information Technology, or relevant experience is desirable but not essential, complemented by a proven track record in technical support or IT management roles. Your strong communication and stakeholder management skills will be paramount in navigating complex collaborations, fostering transparency, and ensuring unwavering customer satisfaction. Extensive knowledge of networking technologies, including LAN/WAN, Wireless, DNS, DHCP, and the OSI Model, is a prerequisite. Proficiency in professional-grade WiFi Access Points and their cloud controllers, coupled with a deep understanding of infrastructure technology (EC2, S3, RDS, Route 53, IAM, Lambda, API Gateway) and cloud providers such as Amazon Web Services (AWS), will be highly valued. Additionally, your familiarity with marketing software (Mailchimp, DotMailer, Facebook, Constant Contact, Zapier, Drift) and expertise in support ticketing software and CRM (ZenDesk, Hubspot, AutoTask) will empower you to drive operational excellence and deliver unparalleled customer experiences. What you'll get in return: At this company, they cultivate an environment that fosters professional growth and rewards excellence. You'll receive a highly competitive salary package, ranging from 30,000 to 40,000, commensurate with your qualifications and experience. Their comprehensive benefits program includes a workplace pension, 33 days of annual leave, and premium work equipment from Apple, ensuring you have the tools to excel. Moreover, they offer a well-defined career roadmap that will propel you to new heights, allowing you to make a significant impact and shape the trajectory of the company. You'll be part of a dynamic, fast-growing tech company that celebrates achievement, fosters a collaborative culture, and provides opportunities for continuous learning and development. What you need to do now: If you're a driven professional seeking a transformative career opportunity, submit your CV and a compelling cover letter that demonstrates your understanding of the role and the company. In your cover letter, showcase your passion for the position, your alignment with their values, and the unique skills and experience that make you the ideal candidate to lead their service desk operations to new heights. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Mar 28, 2024
Full time
Your new company: A pioneering force in the hospitality industry, this company is delivering cutting-edge software solutions that redefine the guest experience. Their innovative technology empowers clients to captivate and retain customers, fostering loyalty and driving growth. As they continue to expand their market-leading offerings and prestigious client portfolio, they seek an exceptional individual to join their talented team and contribute to their remarkable success story. Your new role: Assume a pivotal leadership position as the Technical Service Desk Manager, spearheading the mission to provide unparalleled service desk operations within the dynamic Hospitality SaaS sector. In this influential role, you will lead a skilled team of technicians, overseeing customer support activities, driving process optimisation, and cultivating synergistic collaboration between internal departments, third-party IT companies, and strategic partners. Your expertise will be instrumental in delivering superior customer experiences, ensuring seamless onboarding, and propelling the growth trajectory. What you'll need to succeed: They seek a highly accomplished professional with a unique blend of technical acumen and exceptional leadership abilities. A Bachelor's degree in Computer Science, Information Technology, or relevant experience is desirable but not essential, complemented by a proven track record in technical support or IT management roles. Your strong communication and stakeholder management skills will be paramount in navigating complex collaborations, fostering transparency, and ensuring unwavering customer satisfaction. Extensive knowledge of networking technologies, including LAN/WAN, Wireless, DNS, DHCP, and the OSI Model, is a prerequisite. Proficiency in professional-grade WiFi Access Points and their cloud controllers, coupled with a deep understanding of infrastructure technology (EC2, S3, RDS, Route 53, IAM, Lambda, API Gateway) and cloud providers such as Amazon Web Services (AWS), will be highly valued. Additionally, your familiarity with marketing software (Mailchimp, DotMailer, Facebook, Constant Contact, Zapier, Drift) and expertise in support ticketing software and CRM (ZenDesk, Hubspot, AutoTask) will empower you to drive operational excellence and deliver unparalleled customer experiences. What you'll get in return: At this company, they cultivate an environment that fosters professional growth and rewards excellence. You'll receive a highly competitive salary package, ranging from 30,000 to 40,000, commensurate with your qualifications and experience. Their comprehensive benefits program includes a workplace pension, 33 days of annual leave, and premium work equipment from Apple, ensuring you have the tools to excel. Moreover, they offer a well-defined career roadmap that will propel you to new heights, allowing you to make a significant impact and shape the trajectory of the company. You'll be part of a dynamic, fast-growing tech company that celebrates achievement, fosters a collaborative culture, and provides opportunities for continuous learning and development. What you need to do now: If you're a driven professional seeking a transformative career opportunity, submit your CV and a compelling cover letter that demonstrates your understanding of the role and the company. In your cover letter, showcase your passion for the position, your alignment with their values, and the unique skills and experience that make you the ideal candidate to lead their service desk operations to new heights. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Hays Technology
Newcastle Upon Tyne, Tyne And Wear
Your new company Hays Technology are recruiting an IT Project Delivery Lead to join a large public sector organisation in the Newcastle area on a permanent basis. This is a brand new role and will be reporting into the Head of Technology Operations. Your new role In your new role, you will be playing a crucial role in coordinating the work of the IT Technical Operations directorate, to ensure effective delivery of initiatives and effective communication with stakeholders. You will be responsible for the delivery of a significant portfolio of IT initiatives, consisting of small-medium projects, major changes, and enhancements. You will be planning and tracking activities, ensuring that tasks re assigned, progress is monitored, and milestones are achieved according to plan, budget, and quality standards. You will be providing guidance, support, and motivation to delivery teams, fostering a collaborative, and high-performance work environment, whilst acting as a primary point of contact for stakeholders, facilitating communication, managing expectations, and ensuring alignment between the initiative's objectives and stakeholder needs.You will be maintaining documentation, including plans, requirements, meeting minutes, and progress reports. What you'll need to succeed Experience working Projects within an IT space ideally with some exposure to infrastructure projects Significant IT industry experience, including key IT concepts, technologies, and processes to facilitate effective communication and coordination and ensure a clear understanding of requirements A solid understanding of the typical project lifecycle in an IT context, including initiation, planning, execution, monitoring, and closure Excellent planning and prioritisation skills Effective influencing and negotiation skills in an environment where resources may not be in direct control of this role; including ability to lead and motivate teams What you'll get in return This exciting position is paying up to 55,000 negotiable on experience and offers an excellent work life balance including: hybrid working, 34 days annual leave + bank, a great public sector employer contribution pension scheme 21%, flexibility, training, and development opportunities. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Mar 28, 2024
Full time
Your new company Hays Technology are recruiting an IT Project Delivery Lead to join a large public sector organisation in the Newcastle area on a permanent basis. This is a brand new role and will be reporting into the Head of Technology Operations. Your new role In your new role, you will be playing a crucial role in coordinating the work of the IT Technical Operations directorate, to ensure effective delivery of initiatives and effective communication with stakeholders. You will be responsible for the delivery of a significant portfolio of IT initiatives, consisting of small-medium projects, major changes, and enhancements. You will be planning and tracking activities, ensuring that tasks re assigned, progress is monitored, and milestones are achieved according to plan, budget, and quality standards. You will be providing guidance, support, and motivation to delivery teams, fostering a collaborative, and high-performance work environment, whilst acting as a primary point of contact for stakeholders, facilitating communication, managing expectations, and ensuring alignment between the initiative's objectives and stakeholder needs.You will be maintaining documentation, including plans, requirements, meeting minutes, and progress reports. What you'll need to succeed Experience working Projects within an IT space ideally with some exposure to infrastructure projects Significant IT industry experience, including key IT concepts, technologies, and processes to facilitate effective communication and coordination and ensure a clear understanding of requirements A solid understanding of the typical project lifecycle in an IT context, including initiation, planning, execution, monitoring, and closure Excellent planning and prioritisation skills Effective influencing and negotiation skills in an environment where resources may not be in direct control of this role; including ability to lead and motivate teams What you'll get in return This exciting position is paying up to 55,000 negotiable on experience and offers an excellent work life balance including: hybrid working, 34 days annual leave + bank, a great public sector employer contribution pension scheme 21%, flexibility, training, and development opportunities. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Hays Technology
Newcastle Upon Tyne, Tyne And Wear
Your new company Hays Technology are recruiting an IT Knowledge Manager on a permanent basis to join a large public sector organisation based in the Newcastle area. This is a brand new role to make your own and reports into the Head of End User Support. Your new role In your new role, you will be playing a crucial role to develop and deploy a knowledge strategy that aims to capture information to aid the operations of the IT service, whilst being a key member of the End User Support team to constantly improve service operations across service desk, end user computing, infrastructure, and applications. You will be responsible for developing and implementing the knowledge management process and working with other stakeholders to explore the opportunity to expand this service for other functions. You will be providing guidance, support, and motivation to all delivery teams to ensure compliance with the knowledge process and adherence to agreed KPIs and SLAs to monitor the capture of knowledge and ongoing review. What you'll need to succeed Experience defining and building IT knowledge management Experience dealing with 3rd parties Proven ability in documenting complex processes Practical experience of knowledge processes and procedures in an IT context e.g. ITIL A broad understanding of the IT landscape in a large and complex organisation Good verbal and written communication skills, including the ability to explain technical concepts and technologies to stakeholders What you'll get in return This exciting position is paying between 33,966 to 44,263 negotiable on experience and offers an excellent work-life balance including: hybrid and flexible working, 34 days annual leave + bank, a great public sector employer contribution pension scheme 21%, flexibility, training, and development opportunities. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Mar 28, 2024
Full time
Your new company Hays Technology are recruiting an IT Knowledge Manager on a permanent basis to join a large public sector organisation based in the Newcastle area. This is a brand new role to make your own and reports into the Head of End User Support. Your new role In your new role, you will be playing a crucial role to develop and deploy a knowledge strategy that aims to capture information to aid the operations of the IT service, whilst being a key member of the End User Support team to constantly improve service operations across service desk, end user computing, infrastructure, and applications. You will be responsible for developing and implementing the knowledge management process and working with other stakeholders to explore the opportunity to expand this service for other functions. You will be providing guidance, support, and motivation to all delivery teams to ensure compliance with the knowledge process and adherence to agreed KPIs and SLAs to monitor the capture of knowledge and ongoing review. What you'll need to succeed Experience defining and building IT knowledge management Experience dealing with 3rd parties Proven ability in documenting complex processes Practical experience of knowledge processes and procedures in an IT context e.g. ITIL A broad understanding of the IT landscape in a large and complex organisation Good verbal and written communication skills, including the ability to explain technical concepts and technologies to stakeholders What you'll get in return This exciting position is paying between 33,966 to 44,263 negotiable on experience and offers an excellent work-life balance including: hybrid and flexible working, 34 days annual leave + bank, a great public sector employer contribution pension scheme 21%, flexibility, training, and development opportunities. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Your new company Hays are working with an established organisation to support with the recruitment of a Senior 2nd Line Engineer vacancy to join their Portbury office. The role will be 5 days on site due to the hands-on hardware / desktop support nature of the role and will pay between 30,000 - 37,000pa depending on experience. The organisation offers fantastic development and progression opportunity internally and are known for the ethical and sustainable practices. There may be some on-site travel to the HQ in Wiltshire. Your new role Within the role you will be based at the organisation's secondary office location (Portbury) as the main on-site IT Technician whilst working with the wider IT infrastructure team and manager (based in the Wiltshire HQ) to support the business's operations and support the users. You will provide technical expertise across hardware and desktop support, whilst also supporting the service desk with software and application troubleshooting. You'll provide break-fix support in a Mac / Microsoft environment for desktops, laptops, mobile devices and other niche hardware. You'll also support with technical administration for the M365 stack, windows server and basic networking. What you'll need to succeed To be considered for this role you will need to have worked in a similar 2nd line desktop / IT support role with excellent customer services skills. You must be able to work under pressure, and be able to manage a busy workload. Ideally you will have a passion for IT, with a desire to upskill and progress within the role. You will also need to be happy working in an independent role without direct on-site supervision. What you'll get in return In return you will receive a competitive salary up to 37,000pa depending on experience, you will have the opportunity to work for a well-known, established business and be exposed to working with technical specialists, with the opportunity to up skill and progress internally. You will need to be able to get on site 5 days per week in Trowbridge HQ. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Mar 28, 2024
Full time
Your new company Hays are working with an established organisation to support with the recruitment of a Senior 2nd Line Engineer vacancy to join their Portbury office. The role will be 5 days on site due to the hands-on hardware / desktop support nature of the role and will pay between 30,000 - 37,000pa depending on experience. The organisation offers fantastic development and progression opportunity internally and are known for the ethical and sustainable practices. There may be some on-site travel to the HQ in Wiltshire. Your new role Within the role you will be based at the organisation's secondary office location (Portbury) as the main on-site IT Technician whilst working with the wider IT infrastructure team and manager (based in the Wiltshire HQ) to support the business's operations and support the users. You will provide technical expertise across hardware and desktop support, whilst also supporting the service desk with software and application troubleshooting. You'll provide break-fix support in a Mac / Microsoft environment for desktops, laptops, mobile devices and other niche hardware. You'll also support with technical administration for the M365 stack, windows server and basic networking. What you'll need to succeed To be considered for this role you will need to have worked in a similar 2nd line desktop / IT support role with excellent customer services skills. You must be able to work under pressure, and be able to manage a busy workload. Ideally you will have a passion for IT, with a desire to upskill and progress within the role. You will also need to be happy working in an independent role without direct on-site supervision. What you'll get in return In return you will receive a competitive salary up to 37,000pa depending on experience, you will have the opportunity to work for a well-known, established business and be exposed to working with technical specialists, with the opportunity to up skill and progress internally. You will need to be able to get on site 5 days per week in Trowbridge HQ. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Hays Technology
Newcastle Upon Tyne, Tyne And Wear
Your new company Hays Technology are recruiting an Incident and Problem Manager on a permanent basis to join a large public sector organisation based in the Newcastle area. This is a brand new role to make your own and reports into the Head of End User Support. Your new role In your new role, you will be responsible for owning and enforcing the Incident and Problem processes to ensure rapid restoration of service and the identification of root causes analysis or continuous service improvement plans to avoid incidents and reduce the time to resolution. You will be leading the analysis, specification, design, and Implementation of best practice IT incident and problem processes and procedures across the organisation to ensure that adherence is comprehensive, effective, and transparent. You will be a key member of the End User Support and wider service management team and will try limit serious incidents occurring and constantly improve service operations across all services. This will include service desk, end user computing, infrastructure, and applications. You will also be providing guidance, support, and motivation to all delivery teams to ensure compliance with incident and problem processes and adherence to agreed KPIs and SLAs. What you'll need to succeed Previous experience within Incident and Problem management Proven ability in documenting complex processes within an IT context e.g. ITIL In-depth practical experience of incident and problem management processes and procedures Broad understanding of the IT landscape in a large and complex organisation with sufficient technical skills to challenge assumptions and poor practice in service delivery Demonstrable skills in influencing and persuasion strategies Excellent verbal and written communication skills, and the ability to converse with both technical and non-technical stakeholders What you'll get in return This exciting position is paying between 33,966 to 44,263 negotiable on experience and offers an excellent work life balance including: hybrid working, 34 days annual leave + bank, a great public sector employer contribution pension scheme 21%, flexibility, training, and development opportunities. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Mar 28, 2024
Full time
Your new company Hays Technology are recruiting an Incident and Problem Manager on a permanent basis to join a large public sector organisation based in the Newcastle area. This is a brand new role to make your own and reports into the Head of End User Support. Your new role In your new role, you will be responsible for owning and enforcing the Incident and Problem processes to ensure rapid restoration of service and the identification of root causes analysis or continuous service improvement plans to avoid incidents and reduce the time to resolution. You will be leading the analysis, specification, design, and Implementation of best practice IT incident and problem processes and procedures across the organisation to ensure that adherence is comprehensive, effective, and transparent. You will be a key member of the End User Support and wider service management team and will try limit serious incidents occurring and constantly improve service operations across all services. This will include service desk, end user computing, infrastructure, and applications. You will also be providing guidance, support, and motivation to all delivery teams to ensure compliance with incident and problem processes and adherence to agreed KPIs and SLAs. What you'll need to succeed Previous experience within Incident and Problem management Proven ability in documenting complex processes within an IT context e.g. ITIL In-depth practical experience of incident and problem management processes and procedures Broad understanding of the IT landscape in a large and complex organisation with sufficient technical skills to challenge assumptions and poor practice in service delivery Demonstrable skills in influencing and persuasion strategies Excellent verbal and written communication skills, and the ability to converse with both technical and non-technical stakeholders What you'll get in return This exciting position is paying between 33,966 to 44,263 negotiable on experience and offers an excellent work life balance including: hybrid working, 34 days annual leave + bank, a great public sector employer contribution pension scheme 21%, flexibility, training, and development opportunities. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
My client in the Technology & Telecoms sector is seeking an IT Asset Manager is to manage and optimise the use of information technology within company. The successful candidate will oversee the organisation's hardware and software, ensuring effective allocation and use. Client Details Our client is a well-established firm in the Technology & Telecoms sector, employing under 100 individuals. Located near Lancashire, they are renowned for their innovative approach to technology and their commitment to staff development. My client is an ambitious Technology Solutions Provider, headquartered near Lancashire. Having more than doubled in size in the past four years, they are going through a journey of exponential growth and are a business that work extremely efficiently to deliver for their varied clientele across the UK. Description The appointed IT Asset Manager will be responsible for the following but, not limited to: Governance and Oversight: Oversee the governance of IT Asset Management (ITAM) tools, ensuring effective monitoring and reporting of IT assets within the organisation. Database Management: Manage databases containing crucial information such as licenses, service agreements, and warranties for both software and hardware assets, ensuring accuracy and compliance. Compliance Assurance: Ensure compliance with vendor contracts by meticulously planning, monitoring, and coordinating with hardware assets and software licenses. Procurement Strategy: Develop and implement procurement strategies across the organisation to optimise technology spend and resource allocation. Asset Identification and Enhancement: Define and refine schemes for identifying hardware and software-related assets, including versioning and dependencies, within asset management tools and the CMDB. Continuously enhance the CMDB throughout its lifecycle to maintain accuracy and relevance of content. Operational and Strategic Management: Lead daily and long-term operational and strategic management of hardware and software assets, ensuring efficient utilisation and alignment with organisational objectives. Reporting and Analysis: Provide timely KPI/metric information and standardised reporting as scheduled, along with ad hoc reporting as requested by management. Conduct trend analyses to inform decision-making processes. Project Support: Participate in various projects, offering asset management support and expertise to ensure successful project outcomes. Inventory Management: Manage inventory of Configuration Items (CIs) and assets, including dependencies and attributes, ensuring accurate recording of modifications, withdrawals, and additions. Lifecycle Management: Oversee the lifecycle management of hardware and software models in the CMDB, from introduction to retirement, ensuring proper documentation and adherence to processes. Compliance and Audit: Generate and disseminate various reports, including compliance reports on current assets and CIs. Conduct verification and audit of CMDB content to ensure accuracy and compliance. License Compliance: Manage activities related to license compliance audits, ensuring effective response to customer requests and maintaining compliance with licensing agreements. Process Improvement: Drive process efficiency by implementing key performance indicators (KPIs) and suggesting continuous improvements to asset management processes. Process Design and Execution: Design, execute, and enhance processes pertaining to software and hardware asset management, ensuring alignment with organisational objectives. Documentation and Governance: Establish and maintain comprehensive documentation of procedures, processes, and reports related to asset and configuration management. Develop and execute governance and strategic asset management functions. Collaboration and Communication: Collaborate with infrastructure teams to identify trends in asset performance and optimise resource utilisation. Maintain open communication channels with stakeholders and teams. Incorporation of Best Practices: Conduct research on industry best practices and incorporate them into organisational asset management practices to ensure alignment with industry standards. Maintenance Database: Establish and maintain a hardware and software maintenance database to track maintenance activities and schedules effectively, ensuring proper maintenance and upkeep of assets. Profile A successful IT Asset Manager should have: Demonstrated expertise in both IT software and hardware, complemented by over five years of dedicated experience in IT asset analysis. Extensive proficiency with Configuration Management Database (CMDB) operations, boasting over five years of hands-on involvement in aligning CMDB functionalities with specific business services. A track record of over five years in utilising IT Service Management (ITSM) tools for effective asset management, showcasing adeptness in optimising asset-related processes. Proven capability and history of successfully executing strategic asset management protocols, underscoring an ability to drive asset management initiatives to fruition. Robust understanding of IT Service Management (ITSM) procedures, coupled with practical experience in employing Discovery tools, highlighting a comprehensive grasp of asset discovery methodologies. Self-reliant with a strong aptitude for independently carrying out assigned tasks with minimal supervision, demonstrating autonomy and initiative in task execution. Exceptional multitasking abilities, adept at seamlessly managing multiple tasks simultaneously without compromising accuracy or efficiency. Outstanding communication and interpersonal skills, facilitating effective collaboration and interaction across various stakeholders and teams. Job Offer A competitive salary range up to 50,000 per annum Comprehensive benefits package 25 days holiday (increasing with length of service) Access to health cash plan Pension (3% employee/ 5% employer) Plus, a wide range of other benefits including Perkbox and free parking. A supportive and collaborative company culture The opportunity to work in a vibrant office in Lancashire Being part of a leading company in the Technology & Telecoms industry We encourage all candidates with the appropriate knowledge to apply and join this innovative team in advancing IT operations in the Technology & Telecoms industry.
Mar 28, 2024
Full time
My client in the Technology & Telecoms sector is seeking an IT Asset Manager is to manage and optimise the use of information technology within company. The successful candidate will oversee the organisation's hardware and software, ensuring effective allocation and use. Client Details Our client is a well-established firm in the Technology & Telecoms sector, employing under 100 individuals. Located near Lancashire, they are renowned for their innovative approach to technology and their commitment to staff development. My client is an ambitious Technology Solutions Provider, headquartered near Lancashire. Having more than doubled in size in the past four years, they are going through a journey of exponential growth and are a business that work extremely efficiently to deliver for their varied clientele across the UK. Description The appointed IT Asset Manager will be responsible for the following but, not limited to: Governance and Oversight: Oversee the governance of IT Asset Management (ITAM) tools, ensuring effective monitoring and reporting of IT assets within the organisation. Database Management: Manage databases containing crucial information such as licenses, service agreements, and warranties for both software and hardware assets, ensuring accuracy and compliance. Compliance Assurance: Ensure compliance with vendor contracts by meticulously planning, monitoring, and coordinating with hardware assets and software licenses. Procurement Strategy: Develop and implement procurement strategies across the organisation to optimise technology spend and resource allocation. Asset Identification and Enhancement: Define and refine schemes for identifying hardware and software-related assets, including versioning and dependencies, within asset management tools and the CMDB. Continuously enhance the CMDB throughout its lifecycle to maintain accuracy and relevance of content. Operational and Strategic Management: Lead daily and long-term operational and strategic management of hardware and software assets, ensuring efficient utilisation and alignment with organisational objectives. Reporting and Analysis: Provide timely KPI/metric information and standardised reporting as scheduled, along with ad hoc reporting as requested by management. Conduct trend analyses to inform decision-making processes. Project Support: Participate in various projects, offering asset management support and expertise to ensure successful project outcomes. Inventory Management: Manage inventory of Configuration Items (CIs) and assets, including dependencies and attributes, ensuring accurate recording of modifications, withdrawals, and additions. Lifecycle Management: Oversee the lifecycle management of hardware and software models in the CMDB, from introduction to retirement, ensuring proper documentation and adherence to processes. Compliance and Audit: Generate and disseminate various reports, including compliance reports on current assets and CIs. Conduct verification and audit of CMDB content to ensure accuracy and compliance. License Compliance: Manage activities related to license compliance audits, ensuring effective response to customer requests and maintaining compliance with licensing agreements. Process Improvement: Drive process efficiency by implementing key performance indicators (KPIs) and suggesting continuous improvements to asset management processes. Process Design and Execution: Design, execute, and enhance processes pertaining to software and hardware asset management, ensuring alignment with organisational objectives. Documentation and Governance: Establish and maintain comprehensive documentation of procedures, processes, and reports related to asset and configuration management. Develop and execute governance and strategic asset management functions. Collaboration and Communication: Collaborate with infrastructure teams to identify trends in asset performance and optimise resource utilisation. Maintain open communication channels with stakeholders and teams. Incorporation of Best Practices: Conduct research on industry best practices and incorporate them into organisational asset management practices to ensure alignment with industry standards. Maintenance Database: Establish and maintain a hardware and software maintenance database to track maintenance activities and schedules effectively, ensuring proper maintenance and upkeep of assets. Profile A successful IT Asset Manager should have: Demonstrated expertise in both IT software and hardware, complemented by over five years of dedicated experience in IT asset analysis. Extensive proficiency with Configuration Management Database (CMDB) operations, boasting over five years of hands-on involvement in aligning CMDB functionalities with specific business services. A track record of over five years in utilising IT Service Management (ITSM) tools for effective asset management, showcasing adeptness in optimising asset-related processes. Proven capability and history of successfully executing strategic asset management protocols, underscoring an ability to drive asset management initiatives to fruition. Robust understanding of IT Service Management (ITSM) procedures, coupled with practical experience in employing Discovery tools, highlighting a comprehensive grasp of asset discovery methodologies. Self-reliant with a strong aptitude for independently carrying out assigned tasks with minimal supervision, demonstrating autonomy and initiative in task execution. Exceptional multitasking abilities, adept at seamlessly managing multiple tasks simultaneously without compromising accuracy or efficiency. Outstanding communication and interpersonal skills, facilitating effective collaboration and interaction across various stakeholders and teams. Job Offer A competitive salary range up to 50,000 per annum Comprehensive benefits package 25 days holiday (increasing with length of service) Access to health cash plan Pension (3% employee/ 5% employer) Plus, a wide range of other benefits including Perkbox and free parking. A supportive and collaborative company culture The opportunity to work in a vibrant office in Lancashire Being part of a leading company in the Technology & Telecoms industry We encourage all candidates with the appropriate knowledge to apply and join this innovative team in advancing IT operations in the Technology & Telecoms industry.
IBP are currently recuiting for a SHEQ Advisor based in the North East. The SHEQ Advisor is a Regional role covering the North. Reporting into the SHEQ Manager, the jobholder will support the Regional SHEQ Function. To deliver and maintain a positive Safety, Health, Environmental and Quality (SHEQ) culture throughout the fibre build workforce across two operating businesses. Ensuring the effective delivery of associated management strategies / action plans to exceed client expectations and prevent incidents, injuries, work-related illness, damage to underground, overhead apparatus and domestic services and progress driver behaviour to reduce at-fault traffic collisions. The main duties include but are not limited to: Instilling and promoting a right first-time approach to network build quality and ensuring that where non-conformity is identified, corrective and preventative actions are adopted to achieve continuous improvement. Ensure good environmental practice across our operations, continually looking to develop and introduce sustainable processes and behaviours across our supply chain and fibre build activities, whilst ensuring that focus is applied to the following areas: Decarbonising our operations and services to our clients Environmental performance Adopting world class standards Monitoring and controlling sustainability and environmental risk Provide effective implementation of controls to address risk from working within and around occupied commercial and residential properties. Produce SHEQ performance reports as required by both clients, divisional and group functions and present at meetings as required. Collaborate with the SHEQ Co-ordinator to ensure a fully competent workforce. Collaborate with the internal SMART Awards accreditation team to ensure job role compliance against fully accredited workforce matrices. Ensure all personnel receive the necessary induction / onboarding prior to being put to work. Capture and reporting of Scope 1,2 and 3 Carbon emissions for onward reporting into the SHEQ Manager and Head of SHEQ. Capture and collate waste management data derived from sub-contractor organisations for 2nd party assurance (chain of custody). Collaborate with drivers to support the management of Occupational Road Risk and progress driver behaviour to reduce at-fault traffic collisions and unreported vehicle damage. Where necessary, create and distribute SHEQ related promotional material, alerts, bulletins, and briefings to increase awareness and communicate lessons learned. Ensure that incident investigations are to an exemplary standard and act as lead investigator were required. Ensure all associated guidance documents, standards, and specifications applicable to our operations are accessible and readily available where required. Provide effective delivery of health surveillance requirements (e.g., HAVS, Climbers Medical, Face-Fit Testing of RPE, Pre-employment screening, Drugs and Alcohol Testing etc.) Support the group supply chain control team in the completion and submission of all sub-contractor SHEQ evaluations to ensure that they progress efficiently. The Ideal candidate must possess the following skills and experience: A comprehensive knowledge and understanding of all aspects associated with safety, health, environmental and quality risk management.Demonstrable experience of recognised best practice, risk management techniques and management principles. A comprehensive knowledge of current safety, health and environmental legislation, management, and standards. Ability to problem solve and implement solutions to mitigate risk. An effective advisor with highly developed skills regarding stakeholder engagement and experience of liaison and influence at management level. Ability to interpret and provide authoritative advice on safety, health, environmental and quality risk management issues. Proven, demonstrable experience in a similar role, ideally gained within the Telecoms sector. Ability to manage multiple priorities and deadlines with positive outcomes. NEBOSH General or Construction Certificate (or equivalent) Working towards NEBOSH Diploma. Affiliate Member (AIOSH) (Internal Grade 3) ideally working towards Technical Member (TECH IOSH) or equivalent professional body grade. Technical Member IOSH (Tech IOSH) (Internal Grade 4), ideally working towards Certified Membership (Cert IOSH) or equivalent professional body grade. Up to date CPD. Experience of complying with and working to an externally audited management standard including ISO 45001, ISO 9001, and ISO 14001. Along with but not limited to Achilles, Carbon Reduce, NICEIC, Safe Contractor, FIRAS etc. Recent proven experience of working in a SHEQ Advisor position. Knowledge and experience in Streetworks, working at height, confined spaces, and Construction Design Management Ability to use work management systems, Microsoft Office 365 applications, produce reports, analyse data, and implement strategies/ action plans. Thank you for applying and sending your CV to IBP Recruitment Ltd for this and future roles. Successful applicants will be contacted within 15 working days of submitting their application if you do not hear back within this time, please assume that you have been unsuccessful on this occasion. Please feel free to apply for any future roles. IBP Recruitment Ltd provides services as an Agency and an Employment Business for permanent recruitment and we are committed to equal opportunities for all candidates
Mar 28, 2024
Full time
IBP are currently recuiting for a SHEQ Advisor based in the North East. The SHEQ Advisor is a Regional role covering the North. Reporting into the SHEQ Manager, the jobholder will support the Regional SHEQ Function. To deliver and maintain a positive Safety, Health, Environmental and Quality (SHEQ) culture throughout the fibre build workforce across two operating businesses. Ensuring the effective delivery of associated management strategies / action plans to exceed client expectations and prevent incidents, injuries, work-related illness, damage to underground, overhead apparatus and domestic services and progress driver behaviour to reduce at-fault traffic collisions. The main duties include but are not limited to: Instilling and promoting a right first-time approach to network build quality and ensuring that where non-conformity is identified, corrective and preventative actions are adopted to achieve continuous improvement. Ensure good environmental practice across our operations, continually looking to develop and introduce sustainable processes and behaviours across our supply chain and fibre build activities, whilst ensuring that focus is applied to the following areas: Decarbonising our operations and services to our clients Environmental performance Adopting world class standards Monitoring and controlling sustainability and environmental risk Provide effective implementation of controls to address risk from working within and around occupied commercial and residential properties. Produce SHEQ performance reports as required by both clients, divisional and group functions and present at meetings as required. Collaborate with the SHEQ Co-ordinator to ensure a fully competent workforce. Collaborate with the internal SMART Awards accreditation team to ensure job role compliance against fully accredited workforce matrices. Ensure all personnel receive the necessary induction / onboarding prior to being put to work. Capture and reporting of Scope 1,2 and 3 Carbon emissions for onward reporting into the SHEQ Manager and Head of SHEQ. Capture and collate waste management data derived from sub-contractor organisations for 2nd party assurance (chain of custody). Collaborate with drivers to support the management of Occupational Road Risk and progress driver behaviour to reduce at-fault traffic collisions and unreported vehicle damage. Where necessary, create and distribute SHEQ related promotional material, alerts, bulletins, and briefings to increase awareness and communicate lessons learned. Ensure that incident investigations are to an exemplary standard and act as lead investigator were required. Ensure all associated guidance documents, standards, and specifications applicable to our operations are accessible and readily available where required. Provide effective delivery of health surveillance requirements (e.g., HAVS, Climbers Medical, Face-Fit Testing of RPE, Pre-employment screening, Drugs and Alcohol Testing etc.) Support the group supply chain control team in the completion and submission of all sub-contractor SHEQ evaluations to ensure that they progress efficiently. The Ideal candidate must possess the following skills and experience: A comprehensive knowledge and understanding of all aspects associated with safety, health, environmental and quality risk management.Demonstrable experience of recognised best practice, risk management techniques and management principles. A comprehensive knowledge of current safety, health and environmental legislation, management, and standards. Ability to problem solve and implement solutions to mitigate risk. An effective advisor with highly developed skills regarding stakeholder engagement and experience of liaison and influence at management level. Ability to interpret and provide authoritative advice on safety, health, environmental and quality risk management issues. Proven, demonstrable experience in a similar role, ideally gained within the Telecoms sector. Ability to manage multiple priorities and deadlines with positive outcomes. NEBOSH General or Construction Certificate (or equivalent) Working towards NEBOSH Diploma. Affiliate Member (AIOSH) (Internal Grade 3) ideally working towards Technical Member (TECH IOSH) or equivalent professional body grade. Technical Member IOSH (Tech IOSH) (Internal Grade 4), ideally working towards Certified Membership (Cert IOSH) or equivalent professional body grade. Up to date CPD. Experience of complying with and working to an externally audited management standard including ISO 45001, ISO 9001, and ISO 14001. Along with but not limited to Achilles, Carbon Reduce, NICEIC, Safe Contractor, FIRAS etc. Recent proven experience of working in a SHEQ Advisor position. Knowledge and experience in Streetworks, working at height, confined spaces, and Construction Design Management Ability to use work management systems, Microsoft Office 365 applications, produce reports, analyse data, and implement strategies/ action plans. Thank you for applying and sending your CV to IBP Recruitment Ltd for this and future roles. Successful applicants will be contacted within 15 working days of submitting their application if you do not hear back within this time, please assume that you have been unsuccessful on this occasion. Please feel free to apply for any future roles. IBP Recruitment Ltd provides services as an Agency and an Employment Business for permanent recruitment and we are committed to equal opportunities for all candidates
Company Description Bigfoot Networks is a growing Managed IT Services provider in the North East, offering end-to-end managed service solutions with a focus on reliability, agility, and innovation. They provide quality solutions and services that allow businesses to make the best use of IT within their available budgets. They offer professionalism on a personal level, building trust with their customers by consistently meeting their expectations. They provide guidance and support no matter the size of the challenge presented. They source and assemble any needed equipment to ensure smooth operations. They value people who genuinely care and whose skills and deep knowledge add genuine value to their customers' businesses. Role Description This is a full-time Technical Team Lead role located in Newcastle upon Tyne. As an on-site IT Managed Services Technical Team Lead, you will be responsible for leading a team of technical professionals to provide exceptional customer service, manage projects, maintain client relationships and manage internal processes. You will oversee the technical support team s day-to-day activities, establish operational processes and service standards, and ensure the team is meeting the technical requirements of the business. This role is highly involved with customers, thus great communication skills, a passion for delivering customer excellence, and technical skills are key. Qualifications For this role, we prefer candidates with demonstrated experience of at least 5 years in IT managed services, with strong technical background. The ideal candidate should possess: Excellent customer relationship management and communication skills, with the ability to create a positive client experience. Strong leadership skills, with a proven ability to manage and support a team with high standards, using metrics to drive team performance. Experience with service level agreement (SLA) management, incident management, problem-solving, and technical escalation management. Strong technical background including proficiency with delivering and managing IT systems, network, security, and end-user computing device management. Knowledge & experience of cloud solutions including Azure and 365. An ability to prioritise and manage time effectively utilizing ITIL best practice methodology. Experience in project management and in delivering projects within budget and to deadlines. Preferably qualified to 2nd line minimum or equivalent industry certification such as I.TIL, Microsoft, or Cisco. Benefits: Opportunities for professional development and career advancement. A supportive and collaborative work environment. 28 days holiday Paid holiday on your birthday Company pension scheme Funded social nights out Free Parking How to Apply: If you're passionate about providing top-notch IT support and want to make a difference for our managed services clients, we'd love to hear from you. Bigfoot Networks is committed to diversity and inclusion and welcomes applications from all qualified individuals. Join our team and play a pivotal role in enhancing the IT infrastructure of businesses across the UK with Bigfoot Networks. We look forward to your application!
Mar 28, 2024
Full time
Company Description Bigfoot Networks is a growing Managed IT Services provider in the North East, offering end-to-end managed service solutions with a focus on reliability, agility, and innovation. They provide quality solutions and services that allow businesses to make the best use of IT within their available budgets. They offer professionalism on a personal level, building trust with their customers by consistently meeting their expectations. They provide guidance and support no matter the size of the challenge presented. They source and assemble any needed equipment to ensure smooth operations. They value people who genuinely care and whose skills and deep knowledge add genuine value to their customers' businesses. Role Description This is a full-time Technical Team Lead role located in Newcastle upon Tyne. As an on-site IT Managed Services Technical Team Lead, you will be responsible for leading a team of technical professionals to provide exceptional customer service, manage projects, maintain client relationships and manage internal processes. You will oversee the technical support team s day-to-day activities, establish operational processes and service standards, and ensure the team is meeting the technical requirements of the business. This role is highly involved with customers, thus great communication skills, a passion for delivering customer excellence, and technical skills are key. Qualifications For this role, we prefer candidates with demonstrated experience of at least 5 years in IT managed services, with strong technical background. The ideal candidate should possess: Excellent customer relationship management and communication skills, with the ability to create a positive client experience. Strong leadership skills, with a proven ability to manage and support a team with high standards, using metrics to drive team performance. Experience with service level agreement (SLA) management, incident management, problem-solving, and technical escalation management. Strong technical background including proficiency with delivering and managing IT systems, network, security, and end-user computing device management. Knowledge & experience of cloud solutions including Azure and 365. An ability to prioritise and manage time effectively utilizing ITIL best practice methodology. Experience in project management and in delivering projects within budget and to deadlines. Preferably qualified to 2nd line minimum or equivalent industry certification such as I.TIL, Microsoft, or Cisco. Benefits: Opportunities for professional development and career advancement. A supportive and collaborative work environment. 28 days holiday Paid holiday on your birthday Company pension scheme Funded social nights out Free Parking How to Apply: If you're passionate about providing top-notch IT support and want to make a difference for our managed services clients, we'd love to hear from you. Bigfoot Networks is committed to diversity and inclusion and welcomes applications from all qualified individuals. Join our team and play a pivotal role in enhancing the IT infrastructure of businesses across the UK with Bigfoot Networks. We look forward to your application!