Position: Junior Service Desk Analyst Reporting to: IT Service Desk Manager Role Overview Our Junior Service Desk Analyst will be working within a dynamic Service Delivery Team, to deliver 1st and 2nd line support to our varied portfolio of clients comprising of property, retail, financial services, and healthcare sectors. The role encompasses providing our clients with quality face-to-face and remote IT support, as well as assisting our clients with on-boarding activities, using a broad range of systems and purpose-built toolsets. The successful Junior Service Desk Analyst will have the opportunity to further develop their career managing projects such as hardware refreshes and proactive renewals as well as exposure to working alongside senior Project Engineers on project delivery. Passionate about Technology and Customer Service, our Junior Service Desk Analyst will be responsible for taking ownership of and troubleshooting incidents, predicting possible wider issues, building relationships with key stakeholders and working with and escalating to other members of the team. Our Junior Service Desk Analyst would benefit from at least 1 year working at an MSP or in-house IT department and will have a good understanding of core IT concepts, preferably working towards appropriate qualifications such as A+, Network+, and Microsoft certifications. Understanding core infrastructure such as routers, firewalls, switches, WAPs, TCP/IP, DNS DHCP is essential, and awareness of the cyber security landscape is an advantage. We are looking for a team member who wants to commit to learning and delivering an exceptional experience to our client base. Strong communication skills both written and verbal are essential for this role. Key Responsibilities: Dealing with 1st line assigned tickets, providing support over multiple channels Responding efficiently to support requests over a variety of channels (e-mail, phone and ticketing system) Troubleshooting, fixing and escalating incidents as required, ensuring they are resolved within customer service level agreements or against key performance indicators Accurately classifying, logging, and keeping tickets up to date using our internal ticketing tool Providing an excellent customer experience at all times Conducting personal queue and ticket triage, escalating as and when required using internal processes Liaising with partners and third-party vendors to resolve customer issues Attending client sites to support current customer base with a varied range of technologies including desktop support, email issues, connectivity requirements, printers and 3rd party applications Conducting onsite work as and when required (such as onsite support, project support/assistance, system deployment etc.) Knowledge, Skills & Experience Required: Essential Some experience of Active Directory, Group Policy, Office 365, SharePoint, backup solutions, antivirus software, and networking Familiar in Office 365 Administration, creating groups, distribution lists, setting forward rules, viewing and checking SharePoint permissions and basic troubleshooting, for example running mail trace or performing security checks such as last sign in or checking for suspicious activity. Confident in troubleshooting basic Windows OS/MAC OSX issues, checking for Windows updates and understanding how these are delivered (, GPO, 3rd party tools), performing system restores and using vendor diagnostic tools and you will be experienced with replacing hardware components (SSD, RAM etc) while being considerate to data backup and the impact to the user. Understanding of security products and the cyber threat landscape; Ability to think ahead and anticipate problems, issues and solutions and work under pressure to meet deadlines Excellent verbal and written communication is essential as well as the ability to communicate with clients to determine their needs and explain complex issues to differing skill levels Desirable Being able to demonstrate a commitment to learning new technologies either by ongoing certifications or personal interest projects Person Specification: Excellent verbal and written communication is essential as well as the ability to communicate with clients to determine their needs and explain complex issues to differing skill levels Excellent time management and organisational skills and the ability to work autonomously is essential The requires you to work shift pattern between 8am-6pm.
Mar 29, 2024
Full time
Position: Junior Service Desk Analyst Reporting to: IT Service Desk Manager Role Overview Our Junior Service Desk Analyst will be working within a dynamic Service Delivery Team, to deliver 1st and 2nd line support to our varied portfolio of clients comprising of property, retail, financial services, and healthcare sectors. The role encompasses providing our clients with quality face-to-face and remote IT support, as well as assisting our clients with on-boarding activities, using a broad range of systems and purpose-built toolsets. The successful Junior Service Desk Analyst will have the opportunity to further develop their career managing projects such as hardware refreshes and proactive renewals as well as exposure to working alongside senior Project Engineers on project delivery. Passionate about Technology and Customer Service, our Junior Service Desk Analyst will be responsible for taking ownership of and troubleshooting incidents, predicting possible wider issues, building relationships with key stakeholders and working with and escalating to other members of the team. Our Junior Service Desk Analyst would benefit from at least 1 year working at an MSP or in-house IT department and will have a good understanding of core IT concepts, preferably working towards appropriate qualifications such as A+, Network+, and Microsoft certifications. Understanding core infrastructure such as routers, firewalls, switches, WAPs, TCP/IP, DNS DHCP is essential, and awareness of the cyber security landscape is an advantage. We are looking for a team member who wants to commit to learning and delivering an exceptional experience to our client base. Strong communication skills both written and verbal are essential for this role. Key Responsibilities: Dealing with 1st line assigned tickets, providing support over multiple channels Responding efficiently to support requests over a variety of channels (e-mail, phone and ticketing system) Troubleshooting, fixing and escalating incidents as required, ensuring they are resolved within customer service level agreements or against key performance indicators Accurately classifying, logging, and keeping tickets up to date using our internal ticketing tool Providing an excellent customer experience at all times Conducting personal queue and ticket triage, escalating as and when required using internal processes Liaising with partners and third-party vendors to resolve customer issues Attending client sites to support current customer base with a varied range of technologies including desktop support, email issues, connectivity requirements, printers and 3rd party applications Conducting onsite work as and when required (such as onsite support, project support/assistance, system deployment etc.) Knowledge, Skills & Experience Required: Essential Some experience of Active Directory, Group Policy, Office 365, SharePoint, backup solutions, antivirus software, and networking Familiar in Office 365 Administration, creating groups, distribution lists, setting forward rules, viewing and checking SharePoint permissions and basic troubleshooting, for example running mail trace or performing security checks such as last sign in or checking for suspicious activity. Confident in troubleshooting basic Windows OS/MAC OSX issues, checking for Windows updates and understanding how these are delivered (, GPO, 3rd party tools), performing system restores and using vendor diagnostic tools and you will be experienced with replacing hardware components (SSD, RAM etc) while being considerate to data backup and the impact to the user. Understanding of security products and the cyber threat landscape; Ability to think ahead and anticipate problems, issues and solutions and work under pressure to meet deadlines Excellent verbal and written communication is essential as well as the ability to communicate with clients to determine their needs and explain complex issues to differing skill levels Desirable Being able to demonstrate a commitment to learning new technologies either by ongoing certifications or personal interest projects Person Specification: Excellent verbal and written communication is essential as well as the ability to communicate with clients to determine their needs and explain complex issues to differing skill levels Excellent time management and organisational skills and the ability to work autonomously is essential The requires you to work shift pattern between 8am-6pm.
An excellent opportunity for a Senior Service Desk Engineer to join a well-established company based in Ipswich. Job Title: Senior Service Desk Engineer. Location: Ipswich, Anglia Salary: £35,000 - £38,000 Per Annum, Depending on Experience. About the Role: The role is based in Ipswich but will extend to supporting other locations (primarily Birmingham and London) as required. In this role you will be the 1st, 2nd (and with the assistance of external service providers) 3rd line IT contact for CCL- located in Ipswich. Update and integrate the CCL network, computing and handheld devices, M365 and other cloud services with services, policies and procedures as defined and managed in group policies. Key Responsibilities Service Desk: Managing requests in person, by email, phone, MS Teams and via Desk IT Service Desk system. Identify, troubleshoot, escalating issues both locally and remotely using the established DeskIT ticketing system to log, monitor, tracks, escalate incident and user requests. Support of password and Identity management systems. Installing, configuring, and maintaining software and hardware components of Windows Laptop and Android Mobile estate. Repairing and replacing damaged computer components. The supporting and training and induction of CCL user base as they encounter IT challenges. It is intended that this support will include other office locations as necessary. Maintaining and updating technical & training documentation. Application support for M365, OneDrive and MS SharePoint. Building and maintaining a user self-help SharePoint. Escalation of problems to the appropriate level where necessary. Adhering to the company's GDPR responsibilities by knowing and playing our part in the Information Security Systems Policy. Install and configuring hardware and software following group policies. Manage Users Lifecycle (account creation, delete ) and give access right to system according to group policy and business needs. Infrastructure and Network : Performs primary network system administration on network servers and equipment. Schedule maintenance operation on the equipment. Service Delivery: Ensure that local infrastructure is well fit to enable deployment of local and Group Services. Perform Level 1 Assistance on Group Services. Write local specific services procedure, description, and lead realization of new services. Candidate Requirements: The successful candidate must be a result focused self-starter with the enthusiasm, motivation and initiative to succeed in this role. Qualifications: A good standard of educational attainment with a minimum requirement for GCSE passes in English and Maths. Essential Experience: Providing service desk support within a busy business environment. Developing and overseeing IT security and control systems. Using an Electronic Document Management System (EDMS). Knowledge & Skills: Excellent IT skills, to include the use of Microsoft Office including SharePoint, with the ability to quickly learn new skills and become familiar with new software packages. Excellent knowledge of all major operating systems. Excellent working knowledge of Network and PC hardware, and AV equipment and associated software tools. Working technical knowledge of current network protocols, operating systems, and standards. Ability to use initiative and work independently with minimal supervision. Excellent organisational, communication and interpersonal skills. Be able to work under pressure, be a team player and have a high level of self-motivation. Awareness of regulatory environment, including GDPR, and relevant accreditations (eg. Cyber Essentials). If you feel that you have the relative skills/attributes to fulfil this role then please apply now!
Mar 29, 2024
Full time
An excellent opportunity for a Senior Service Desk Engineer to join a well-established company based in Ipswich. Job Title: Senior Service Desk Engineer. Location: Ipswich, Anglia Salary: £35,000 - £38,000 Per Annum, Depending on Experience. About the Role: The role is based in Ipswich but will extend to supporting other locations (primarily Birmingham and London) as required. In this role you will be the 1st, 2nd (and with the assistance of external service providers) 3rd line IT contact for CCL- located in Ipswich. Update and integrate the CCL network, computing and handheld devices, M365 and other cloud services with services, policies and procedures as defined and managed in group policies. Key Responsibilities Service Desk: Managing requests in person, by email, phone, MS Teams and via Desk IT Service Desk system. Identify, troubleshoot, escalating issues both locally and remotely using the established DeskIT ticketing system to log, monitor, tracks, escalate incident and user requests. Support of password and Identity management systems. Installing, configuring, and maintaining software and hardware components of Windows Laptop and Android Mobile estate. Repairing and replacing damaged computer components. The supporting and training and induction of CCL user base as they encounter IT challenges. It is intended that this support will include other office locations as necessary. Maintaining and updating technical & training documentation. Application support for M365, OneDrive and MS SharePoint. Building and maintaining a user self-help SharePoint. Escalation of problems to the appropriate level where necessary. Adhering to the company's GDPR responsibilities by knowing and playing our part in the Information Security Systems Policy. Install and configuring hardware and software following group policies. Manage Users Lifecycle (account creation, delete ) and give access right to system according to group policy and business needs. Infrastructure and Network : Performs primary network system administration on network servers and equipment. Schedule maintenance operation on the equipment. Service Delivery: Ensure that local infrastructure is well fit to enable deployment of local and Group Services. Perform Level 1 Assistance on Group Services. Write local specific services procedure, description, and lead realization of new services. Candidate Requirements: The successful candidate must be a result focused self-starter with the enthusiasm, motivation and initiative to succeed in this role. Qualifications: A good standard of educational attainment with a minimum requirement for GCSE passes in English and Maths. Essential Experience: Providing service desk support within a busy business environment. Developing and overseeing IT security and control systems. Using an Electronic Document Management System (EDMS). Knowledge & Skills: Excellent IT skills, to include the use of Microsoft Office including SharePoint, with the ability to quickly learn new skills and become familiar with new software packages. Excellent knowledge of all major operating systems. Excellent working knowledge of Network and PC hardware, and AV equipment and associated software tools. Working technical knowledge of current network protocols, operating systems, and standards. Ability to use initiative and work independently with minimal supervision. Excellent organisational, communication and interpersonal skills. Be able to work under pressure, be a team player and have a high level of self-motivation. Awareness of regulatory environment, including GDPR, and relevant accreditations (eg. Cyber Essentials). If you feel that you have the relative skills/attributes to fulfil this role then please apply now!
Croydon Council are looking for a Senior Application Operations Engineer. Role Requirements: Prior experience in a 2nd/3rd line software/application support role. Experience with helpdesk software and call logging systems (e.g. Service Now). Proficient in the use of file analysis tools for examining data. Experience of SLA's Technical writing skills' and the ability to write knowledge based articles on products. Manage and prioritise multiple concurrent customer incidents. Tech elements: An understanding of Windows 10, Citrix, Registry, VPN access The use of remote support tools such as LogMeIn Experience of Case Management software/applications Basic scripting knowledge Report writing skills using SQL Any experience of the following is optional but would be a bonus: Lexis Nexis Visual Files, Civica Xpress, NEC Blue Badge
Mar 28, 2024
Contractor
Croydon Council are looking for a Senior Application Operations Engineer. Role Requirements: Prior experience in a 2nd/3rd line software/application support role. Experience with helpdesk software and call logging systems (e.g. Service Now). Proficient in the use of file analysis tools for examining data. Experience of SLA's Technical writing skills' and the ability to write knowledge based articles on products. Manage and prioritise multiple concurrent customer incidents. Tech elements: An understanding of Windows 10, Citrix, Registry, VPN access The use of remote support tools such as LogMeIn Experience of Case Management software/applications Basic scripting knowledge Report writing skills using SQL Any experience of the following is optional but would be a bonus: Lexis Nexis Visual Files, Civica Xpress, NEC Blue Badge
3rd Line Support Engineer (MSP) Role - 3rd Line IT Support Engineer Location - Warrington Salary - 30,000- 35,000 My client, an award-winning Managed Service Provider based in Warrington, is looking for a Senior IT Support Engineer to join their team! This role offers an exciting opportunity to work in a friendly, but challenging, environment where you will be highly appreciated. Key Responsibilities and Duties: Log and process support tasks from all sources: calls, emails, and tickets Resolve support cases and record all actions that lead to resolution at the time, in the case management system. Resolving support cases will primarily be completed remotely but in some cases may require a presence at a client's premises. Talking to clients and computer users to determine the nature of any problems they encounter. Solving password problems Responding to breakdowns Investigating, diagnosing, and solving computer software and hardware faults Repairing equipment and replacing parts Obtain replacement or specialist components, fixtures, or fittings. Prepare equipment for installation. Install and configure computer hardware, software, systems, networks, printers, scanners. Where appropriate work may be completed remotely but will often require an on-site presence. Undertake scheduled maintenance upgrades. Set up accounts for customers, ensuring their teams know how to log in. Technical Skills: All Current and recently retired Windows Server environments, including Terminal Server/Remote Desktop All current and recently retired Window Windows Desktop Environments Virtualisation technologies - VMWare / Hyper-V MS Office 365 administration + migration Active Directory, Group Policy, Azure AD MDT SCCM (MS Deployment Toolkit / System Centre Config Manager) MDM (Mobile Device Management) Backup technologies including (Tape / Disk / Cloud) Anti-Virus technologies Networking experience - DNS, DHCP, TCP/IP, VPNs, Cabling, Routers, Firewalls. Switching infrastructure technologies including stacking, VLAN's, Spanning Tree etc UPS Solutions Wireless Infrastructure Technology 3rd Party vendor Management VOIP Telephony Systems configuration and administration. Asset Management Experience in the following would be beneficial, though not essential: Azure Dynamics Intune Cisco Meraki Draytek Unifi SharePoint 3CX VoIP Company Benefits: Paid for Training Plans and Qualifications Company Sick Pay Social Events Generous Holiday Allowance Fantastic Pension Plan If you are a skilled Service Desk Engineer seeking an opportunity to make a meaningful impact while advancing your career in the dynamic realm of Managed Service Providers, please apply!
Mar 28, 2024
Full time
3rd Line Support Engineer (MSP) Role - 3rd Line IT Support Engineer Location - Warrington Salary - 30,000- 35,000 My client, an award-winning Managed Service Provider based in Warrington, is looking for a Senior IT Support Engineer to join their team! This role offers an exciting opportunity to work in a friendly, but challenging, environment where you will be highly appreciated. Key Responsibilities and Duties: Log and process support tasks from all sources: calls, emails, and tickets Resolve support cases and record all actions that lead to resolution at the time, in the case management system. Resolving support cases will primarily be completed remotely but in some cases may require a presence at a client's premises. Talking to clients and computer users to determine the nature of any problems they encounter. Solving password problems Responding to breakdowns Investigating, diagnosing, and solving computer software and hardware faults Repairing equipment and replacing parts Obtain replacement or specialist components, fixtures, or fittings. Prepare equipment for installation. Install and configure computer hardware, software, systems, networks, printers, scanners. Where appropriate work may be completed remotely but will often require an on-site presence. Undertake scheduled maintenance upgrades. Set up accounts for customers, ensuring their teams know how to log in. Technical Skills: All Current and recently retired Windows Server environments, including Terminal Server/Remote Desktop All current and recently retired Window Windows Desktop Environments Virtualisation technologies - VMWare / Hyper-V MS Office 365 administration + migration Active Directory, Group Policy, Azure AD MDT SCCM (MS Deployment Toolkit / System Centre Config Manager) MDM (Mobile Device Management) Backup technologies including (Tape / Disk / Cloud) Anti-Virus technologies Networking experience - DNS, DHCP, TCP/IP, VPNs, Cabling, Routers, Firewalls. Switching infrastructure technologies including stacking, VLAN's, Spanning Tree etc UPS Solutions Wireless Infrastructure Technology 3rd Party vendor Management VOIP Telephony Systems configuration and administration. Asset Management Experience in the following would be beneficial, though not essential: Azure Dynamics Intune Cisco Meraki Draytek Unifi SharePoint 3CX VoIP Company Benefits: Paid for Training Plans and Qualifications Company Sick Pay Social Events Generous Holiday Allowance Fantastic Pension Plan If you are a skilled Service Desk Engineer seeking an opportunity to make a meaningful impact while advancing your career in the dynamic realm of Managed Service Providers, please apply!
Tired of being stuck at the service desk? Does flexible working appeal to you? Would you enjoy working in a dynamic and supportive team? If so, please get in touch today! Hooray just might have the perfect role for you! Our client in Gloucester is a leading technology business and is widely regarded as a major player in their industry. Known for their quality of service and an extensive product range, the business is on course to achieve astronomical levels of growth and needs a 3rd Line Support Engineer to join their award-winning team. On offer is a competitive salary and many other benefits: £35K-£40K DOE Free onsite parking Flexible working Ongoing training and support Regular company events Private medical insurance Your day-to-day Responsibilities as a 3rd Line Support Engineer will include: Provide 3rd Line IT support for all raised jobs from the Service Desk Work alongside Team Members and the Senior Management Team on complex issues to provide the appropriate support and solution for the client. Manage your own workload accordingly, to ensure SLAs and budgets are met. Identify the root cause of issues and advise on suitable solutions/resolve them. Attend project update meetings, be internally or externally. Provide full guidance to customers on the best use of their IT solutions. For the Ideal candidate you will have: An understanding of ITIL best practices Knowledge on office 365 and exchange online Windows Server 2016 onwards Experience with wireless networks Networking - LAN, WAN, Firewalls Advantageous to have experience in Cloud: Antivirus, Managed Networks, Managed Telephony and Migration experience. If you are interested and have the relevant experience, please apply with an up-to-date copy of your CV and we promise to get back to you. As champions of diversity and inclusion in the workplace, Hooray commit to reviewing every application we receive with complete fairness and equality. Hooray is acting as an agency on behalf of the client for this position. Our purpose as a business is to pioneer ethical recruitment for a better working world. Hooray is proud to be a corporate member of the REC, the recruitment industry's leading professional body. DO YOU KNOW SOMEONE FOR THIS ROLE? EARN A £150 GIFT VOUCHER FOR ANY SUCCESSFUL REFERRAL! T&C's APPLY!
Mar 28, 2024
Full time
Tired of being stuck at the service desk? Does flexible working appeal to you? Would you enjoy working in a dynamic and supportive team? If so, please get in touch today! Hooray just might have the perfect role for you! Our client in Gloucester is a leading technology business and is widely regarded as a major player in their industry. Known for their quality of service and an extensive product range, the business is on course to achieve astronomical levels of growth and needs a 3rd Line Support Engineer to join their award-winning team. On offer is a competitive salary and many other benefits: £35K-£40K DOE Free onsite parking Flexible working Ongoing training and support Regular company events Private medical insurance Your day-to-day Responsibilities as a 3rd Line Support Engineer will include: Provide 3rd Line IT support for all raised jobs from the Service Desk Work alongside Team Members and the Senior Management Team on complex issues to provide the appropriate support and solution for the client. Manage your own workload accordingly, to ensure SLAs and budgets are met. Identify the root cause of issues and advise on suitable solutions/resolve them. Attend project update meetings, be internally or externally. Provide full guidance to customers on the best use of their IT solutions. For the Ideal candidate you will have: An understanding of ITIL best practices Knowledge on office 365 and exchange online Windows Server 2016 onwards Experience with wireless networks Networking - LAN, WAN, Firewalls Advantageous to have experience in Cloud: Antivirus, Managed Networks, Managed Telephony and Migration experience. If you are interested and have the relevant experience, please apply with an up-to-date copy of your CV and we promise to get back to you. As champions of diversity and inclusion in the workplace, Hooray commit to reviewing every application we receive with complete fairness and equality. Hooray is acting as an agency on behalf of the client for this position. Our purpose as a business is to pioneer ethical recruitment for a better working world. Hooray is proud to be a corporate member of the REC, the recruitment industry's leading professional body. DO YOU KNOW SOMEONE FOR THIS ROLE? EARN A £150 GIFT VOUCHER FOR ANY SUCCESSFUL REFERRAL! T&C's APPLY!
Tired of being stuck at the service desk? Does flexible working appeal to you? Would you enjoy working in a dynamic and supportive team? If so, please get in touch today! Hooray just might have the perfect role for you! Our client in Exeter is a leading technology business and is widely regarded as a major player in their industry. Known for their quality of service and an extensive product range, the business is on course to achieve astronomical levels of growth and needs a 3rd Line Support Engineer to join their award-winning team. On offer is a competitive salary and many other benefits: £35K-£40K DOE Free onsite parking Flexible working Ongoing training and support Regular company events Private medical insurance Your day-to-day Responsibilities as a 3rd Line Support Engineer will include: Provide 3rd Line IT support for all raised jobs from the Service Desk Work alongside Team Members and the Senior Management Team on complex issues to provide the appropriate support and solution for the client. Manage your own workload accordingly, to ensure SLAs and budgets are met. Identify the root cause of issues and advise on suitable solutions/resolve them. Attend project update meetings, be internally or externally. Provide full guidance to customers on the best use of their IT solutions. For the Ideal candidate you will have: An understanding of ITIL best practices Knowledge on office 365 and exchange online Windows Server 2016 onwards Experience with wireless networks Networking - LAN, WAN, Firewalls Advantageous to have experience in Cloud: Antivirus, Managed Networks, Managed Telephony and Migration experience. If you are interested and have the relevant experience, please apply with an up-to-date copy of your CV and we promise to get back to you. As champions of diversity and inclusion in the workplace, Hooray commit to reviewing every application we receive with complete fairness and equality. Hooray is acting as an agency on behalf of the client for this position. Our purpose as a business is to pioneer ethical recruitment for a better working world. Hooray is proud to be a corporate member of the REC, the recruitment industry's leading professional body. DO YOU KNOW SOMEONE FOR THIS ROLE? EARN A £150 GIFT VOUCHER FOR ANY SUCCESSFUL REFERRAL! T&C's APPLY!
Mar 28, 2024
Full time
Tired of being stuck at the service desk? Does flexible working appeal to you? Would you enjoy working in a dynamic and supportive team? If so, please get in touch today! Hooray just might have the perfect role for you! Our client in Exeter is a leading technology business and is widely regarded as a major player in their industry. Known for their quality of service and an extensive product range, the business is on course to achieve astronomical levels of growth and needs a 3rd Line Support Engineer to join their award-winning team. On offer is a competitive salary and many other benefits: £35K-£40K DOE Free onsite parking Flexible working Ongoing training and support Regular company events Private medical insurance Your day-to-day Responsibilities as a 3rd Line Support Engineer will include: Provide 3rd Line IT support for all raised jobs from the Service Desk Work alongside Team Members and the Senior Management Team on complex issues to provide the appropriate support and solution for the client. Manage your own workload accordingly, to ensure SLAs and budgets are met. Identify the root cause of issues and advise on suitable solutions/resolve them. Attend project update meetings, be internally or externally. Provide full guidance to customers on the best use of their IT solutions. For the Ideal candidate you will have: An understanding of ITIL best practices Knowledge on office 365 and exchange online Windows Server 2016 onwards Experience with wireless networks Networking - LAN, WAN, Firewalls Advantageous to have experience in Cloud: Antivirus, Managed Networks, Managed Telephony and Migration experience. If you are interested and have the relevant experience, please apply with an up-to-date copy of your CV and we promise to get back to you. As champions of diversity and inclusion in the workplace, Hooray commit to reviewing every application we receive with complete fairness and equality. Hooray is acting as an agency on behalf of the client for this position. Our purpose as a business is to pioneer ethical recruitment for a better working world. Hooray is proud to be a corporate member of the REC, the recruitment industry's leading professional body. DO YOU KNOW SOMEONE FOR THIS ROLE? EARN A £150 GIFT VOUCHER FOR ANY SUCCESSFUL REFERRAL! T&C's APPLY!
An experienced Senior IT Service Desk Engineer with at least 4 years of experience in a similar role is needed to join our team at EastQuayIT, a leading Managed Service Provider based in North Shields, on a full-time basis. As the role requires some site based work, a Full UK manual driving licence is required. As a Managed Service Provider (MSP) based in North Shields we support companies across the UK with their IT equipment and provide cloud services, communications, and a range of related services. You will be joining our existing team and using your skills and experience to increase our technical capabilities. To succeed in this role, you will have a passion for IT and for providing excellent customer service, with a willingness to go the extra mile and a minimum of 4 years of professional experience in a similar role. This is an excellent opportunity to progress your career with a well-established company! About the Role As a senior engineer, you will deal with complex tickets other members of the team are unable to, provide internal support via documentation and training, assist in occasional project work, and attend site visits across the Northeast and further where an enhanced level of technical expertise is required. A company vehicle will be provided for these situations, and flexibility for working hours will be required occasionally to ensure work is completed before leaving the site (especially in the event of a major service-affecting incident). This role will be full-time, working 37.5 hours per week in a shift pattern between 07:30 and 18:00. You will be based in our North Shields office. Required Skills: Knowledge of VMWare ESXi / vSphere management Knowledge of Hyper-v MS365 administration of Exchange Online, SharePoint Online, Entra ID and Intune VOIP phone provisioning, call routing, and sound quality troubleshooting Good understanding of file / sharing permissions Advanced networking knowledge - IPv4, VLANs, NAT, Proxy etc. The right mindset to understand how a whole site fits together, from internet connection to routers, switches, and servers Excellent remote troubleshooting abilities, including providing verbal instructions when remote tools are unavailable Great communication skills, founded in being a good listener, to explain issues to stakeholders of all levels while avoiding jargon and complex terminology Full UK manual driving license Quick, accurate typing and good use of spelling and grammar Experience diagnosing and resolving complex technical issues Desirable Skills: Experience working for a managed service provider (MSP) or similar IT support business Experience with a remote monitoring and management tool (such as Datto RMM) Professional IT certifications such as ITILv4, Microsoft MCP, MCSA or MCSE, CompTIA Network+, etc Client experience certifications such as Helpdesk Habits, etc Experience with our key vendors such as Microsoft, Google, Sonicwall, 3CX, Sophos, Acronis, Draytek and Unifi Benefits: 20 days holiday, plus bank holidays and never work your birthday Bonus scheme paid every 6 months BUPA private medical care Use of a company vehicle Sounds interesting? Click the APPLY button to send your CV for immediate consideration. Candidates with previous experience or job titles, including; Service Desk IT Engineer, 2nd Line Support Engineer, 3rd Line Support Engineer, Technician, IT Service Desk Engineer, IT Support Engineer, 2nd Line, 3rd Line, may also be considered for this role.
Mar 28, 2024
Full time
An experienced Senior IT Service Desk Engineer with at least 4 years of experience in a similar role is needed to join our team at EastQuayIT, a leading Managed Service Provider based in North Shields, on a full-time basis. As the role requires some site based work, a Full UK manual driving licence is required. As a Managed Service Provider (MSP) based in North Shields we support companies across the UK with their IT equipment and provide cloud services, communications, and a range of related services. You will be joining our existing team and using your skills and experience to increase our technical capabilities. To succeed in this role, you will have a passion for IT and for providing excellent customer service, with a willingness to go the extra mile and a minimum of 4 years of professional experience in a similar role. This is an excellent opportunity to progress your career with a well-established company! About the Role As a senior engineer, you will deal with complex tickets other members of the team are unable to, provide internal support via documentation and training, assist in occasional project work, and attend site visits across the Northeast and further where an enhanced level of technical expertise is required. A company vehicle will be provided for these situations, and flexibility for working hours will be required occasionally to ensure work is completed before leaving the site (especially in the event of a major service-affecting incident). This role will be full-time, working 37.5 hours per week in a shift pattern between 07:30 and 18:00. You will be based in our North Shields office. Required Skills: Knowledge of VMWare ESXi / vSphere management Knowledge of Hyper-v MS365 administration of Exchange Online, SharePoint Online, Entra ID and Intune VOIP phone provisioning, call routing, and sound quality troubleshooting Good understanding of file / sharing permissions Advanced networking knowledge - IPv4, VLANs, NAT, Proxy etc. The right mindset to understand how a whole site fits together, from internet connection to routers, switches, and servers Excellent remote troubleshooting abilities, including providing verbal instructions when remote tools are unavailable Great communication skills, founded in being a good listener, to explain issues to stakeholders of all levels while avoiding jargon and complex terminology Full UK manual driving license Quick, accurate typing and good use of spelling and grammar Experience diagnosing and resolving complex technical issues Desirable Skills: Experience working for a managed service provider (MSP) or similar IT support business Experience with a remote monitoring and management tool (such as Datto RMM) Professional IT certifications such as ITILv4, Microsoft MCP, MCSA or MCSE, CompTIA Network+, etc Client experience certifications such as Helpdesk Habits, etc Experience with our key vendors such as Microsoft, Google, Sonicwall, 3CX, Sophos, Acronis, Draytek and Unifi Benefits: 20 days holiday, plus bank holidays and never work your birthday Bonus scheme paid every 6 months BUPA private medical care Use of a company vehicle Sounds interesting? Click the APPLY button to send your CV for immediate consideration. Candidates with previous experience or job titles, including; Service Desk IT Engineer, 2nd Line Support Engineer, 3rd Line Support Engineer, Technician, IT Service Desk Engineer, IT Support Engineer, 2nd Line, 3rd Line, may also be considered for this role.
An experienced Senior IT Service Desk Engineer with at least 4 years of experience in a similar role is needed to join our team at EastQuayIT, a leading Managed Service Provider based in North Shields, on a full-time basis. As the role requires some site based work, a Full UK manual driving licence is required. As a Managed Service Provider (MSP) based in North Shields we support companies across the UK with their IT equipment and provide cloud services, communications, and a range of related services. You will be joining our existing team and using your skills and experience to increase our technical capabilities. To succeed in this role, you will have a passion for IT and for providing excellent customer service, with a willingness to go the extra mile and a minimum of 4 years of professional experience in a similar role. This is an excellent opportunity to progress your career with a well-established company! About the Role As a senior engineer, you will deal with complex tickets other members of the team are unable to, provide internal support via documentation and training, assist in occasional project work, and attend site visits across the Northeast and further where an enhanced level of technical expertise is required. A company vehicle will be provided for these situations, and flexibility for working hours will be required occasionally to ensure work is completed before leaving the site (especially in the event of a major service-affecting incident). This role will be full-time, working 37.5 hours per week in a shift pattern between 07:30 and 18:00. You will be based in our North Shields office. Required Skills: Knowledge of VMWare ESXi / vSphere management Knowledge of Hyper-v MS365 administration of Exchange Online, SharePoint Online, Entra ID and Intune VOIP phone provisioning, call routing, and sound quality troubleshooting Good understanding of file / sharing permissions Advanced networking knowledge IPv4, VLANs, NAT, Proxy etc. The right mindset to understand how a whole site fits together, from internet connection to routers, switches, and servers Excellent remote troubleshooting abilities, including providing verbal instructions when remote tools are unavailable Great communication skills, founded in being a good listener, to explain issues to stakeholders of all levels while avoiding jargon and complex terminology Full UK manual driving license Quick, accurate typing and good use of spelling and grammar Experience diagnosing and resolving complex technical issues Desirable Skills: Experience working for a managed service provider (MSP) or similar IT support business Experience with a remote monitoring and management tool (such as Datto RMM) Professional IT certifications such as ITILv4, Microsoft MCP, MCSA or MCSE, CompTIA Network+, etc Client experience certifications such as Helpdesk Habits, etc Experience with our key vendors such as Microsoft, Google, Sonicwall, 3CX, Sophos, Acronis, Draytek and Unifi Benefits: 20 days holiday, plus bank holidays and never work your birthday Bonus scheme paid every 6 months BUPA private medical care Use of a company vehicle Sounds interesting? Click the APPLY button to send your CV for immediate consideration. Candidates with previous experience or job titles, including; Service Desk IT Engineer, 2nd Line Support Engineer, 3rd Line Support Engineer, Technician, IT Service Desk Engineer, IT Support Engineer, 2nd Line, 3rd Line, may also be considered for this role.
Mar 28, 2024
Full time
An experienced Senior IT Service Desk Engineer with at least 4 years of experience in a similar role is needed to join our team at EastQuayIT, a leading Managed Service Provider based in North Shields, on a full-time basis. As the role requires some site based work, a Full UK manual driving licence is required. As a Managed Service Provider (MSP) based in North Shields we support companies across the UK with their IT equipment and provide cloud services, communications, and a range of related services. You will be joining our existing team and using your skills and experience to increase our technical capabilities. To succeed in this role, you will have a passion for IT and for providing excellent customer service, with a willingness to go the extra mile and a minimum of 4 years of professional experience in a similar role. This is an excellent opportunity to progress your career with a well-established company! About the Role As a senior engineer, you will deal with complex tickets other members of the team are unable to, provide internal support via documentation and training, assist in occasional project work, and attend site visits across the Northeast and further where an enhanced level of technical expertise is required. A company vehicle will be provided for these situations, and flexibility for working hours will be required occasionally to ensure work is completed before leaving the site (especially in the event of a major service-affecting incident). This role will be full-time, working 37.5 hours per week in a shift pattern between 07:30 and 18:00. You will be based in our North Shields office. Required Skills: Knowledge of VMWare ESXi / vSphere management Knowledge of Hyper-v MS365 administration of Exchange Online, SharePoint Online, Entra ID and Intune VOIP phone provisioning, call routing, and sound quality troubleshooting Good understanding of file / sharing permissions Advanced networking knowledge IPv4, VLANs, NAT, Proxy etc. The right mindset to understand how a whole site fits together, from internet connection to routers, switches, and servers Excellent remote troubleshooting abilities, including providing verbal instructions when remote tools are unavailable Great communication skills, founded in being a good listener, to explain issues to stakeholders of all levels while avoiding jargon and complex terminology Full UK manual driving license Quick, accurate typing and good use of spelling and grammar Experience diagnosing and resolving complex technical issues Desirable Skills: Experience working for a managed service provider (MSP) or similar IT support business Experience with a remote monitoring and management tool (such as Datto RMM) Professional IT certifications such as ITILv4, Microsoft MCP, MCSA or MCSE, CompTIA Network+, etc Client experience certifications such as Helpdesk Habits, etc Experience with our key vendors such as Microsoft, Google, Sonicwall, 3CX, Sophos, Acronis, Draytek and Unifi Benefits: 20 days holiday, plus bank holidays and never work your birthday Bonus scheme paid every 6 months BUPA private medical care Use of a company vehicle Sounds interesting? Click the APPLY button to send your CV for immediate consideration. Candidates with previous experience or job titles, including; Service Desk IT Engineer, 2nd Line Support Engineer, 3rd Line Support Engineer, Technician, IT Service Desk Engineer, IT Support Engineer, 2nd Line, 3rd Line, may also be considered for this role.
Senior IT Support Engineer My client is a leading provider of IT solutions, committed to delivering proactive services and effective client resolutions. We pride ourselves on our technical expertise and dedication to customer satisfaction, offering a range of support services including disaster recovery solutions and technical engineering support. They are looking for a skilled Senior Support Engineer to provide 1st/2nd line support to their client based, including resolving client issues and queries via telephone, remote assistance, and on-site support, encompassing various aspects of IT infrastructure including server and desktop operating systems, hardware, application software, networks, and data backups. Salary: Up to 35,000 DOE Key Responsibilities: Provide prompt and effective 1st and 2nd line support to clients, addressing issues across a range of IT systems and technologies. Assist in the deployment of hardware and software rollout projects, including travel and occasional overnight stays. Ensure the smooth operation of IT systems by delivering technical engineering support and maintenance services. Contribute to disaster recovery solutions and backup strategies, ensuring the security and integrity of client data. Collaborate with team members to deliver high-quality service and support, adhering to ITIL operations standards. Provide guidance and support to team members, fostering a collaborative and supportive work environment. Skills: Proficiency in Active Directory, Group Policy, Azure AD, Microsoft 365 deployment and administration. Extensive knowledge of Windows Desktop & Server OS Networking protocols (TCP/IP, DNS, DHCP) Backup/disaster recovery technologies. Experience working in diverse customer environments, both on-premises and in the cloud. Understanding of ITIL requirements Key words: IT Support, Support Engineer, Senior Support, 1st Line, 2nd Line, 3rd Line, First Line, Second Line, Third Line, Senior IT Locations: Northamptonshire, Northampton, Wellingborough, Kettering, Rushden, Milton Keynes, Cranfield, Rugby, Bletchley, Corby, Bedford, Banbury, Wigston, Leighton Buzzard, Eaton Socon, Bicester, Royal Leamington Spa
Mar 28, 2024
Full time
Senior IT Support Engineer My client is a leading provider of IT solutions, committed to delivering proactive services and effective client resolutions. We pride ourselves on our technical expertise and dedication to customer satisfaction, offering a range of support services including disaster recovery solutions and technical engineering support. They are looking for a skilled Senior Support Engineer to provide 1st/2nd line support to their client based, including resolving client issues and queries via telephone, remote assistance, and on-site support, encompassing various aspects of IT infrastructure including server and desktop operating systems, hardware, application software, networks, and data backups. Salary: Up to 35,000 DOE Key Responsibilities: Provide prompt and effective 1st and 2nd line support to clients, addressing issues across a range of IT systems and technologies. Assist in the deployment of hardware and software rollout projects, including travel and occasional overnight stays. Ensure the smooth operation of IT systems by delivering technical engineering support and maintenance services. Contribute to disaster recovery solutions and backup strategies, ensuring the security and integrity of client data. Collaborate with team members to deliver high-quality service and support, adhering to ITIL operations standards. Provide guidance and support to team members, fostering a collaborative and supportive work environment. Skills: Proficiency in Active Directory, Group Policy, Azure AD, Microsoft 365 deployment and administration. Extensive knowledge of Windows Desktop & Server OS Networking protocols (TCP/IP, DNS, DHCP) Backup/disaster recovery technologies. Experience working in diverse customer environments, both on-premises and in the cloud. Understanding of ITIL requirements Key words: IT Support, Support Engineer, Senior Support, 1st Line, 2nd Line, 3rd Line, First Line, Second Line, Third Line, Senior IT Locations: Northamptonshire, Northampton, Wellingborough, Kettering, Rushden, Milton Keynes, Cranfield, Rugby, Bletchley, Corby, Bedford, Banbury, Wigston, Leighton Buzzard, Eaton Socon, Bicester, Royal Leamington Spa
3rd Line IT Support Engineer, Witney, £40,000pa - £44,000pa plus bonus & benefits: An exceptional opportunity has arisen for a 3rd Line IT Support Engineer to join a market leading organisation in Witney. Working in a small team, whose remit is to provide exceptional IT Support to this rapidly expanding business of over 100 employees across several Thames Valley locations, you will gain excellent experience across a range of desktop and infrastructure technology working closely with the Systems Manager and Head of IT. On a day-to-day basis, the successful 3rd Line IT Support Engineer will be responsible for providing 1st 3rd Line Support and getting involved with a variety of project work. You will also act as an escalation point to the 1st and 2nd line helpdesk engineers. This is a great hands-on opportunity for a 3rd Line IT Support Engineer to either take the next step in their career or it would be a great side ways move for someone who wants to work local to the Witney area. About you: The successful 3rd Line IT Support Engineer will need previous experience in a 2nd/3rd line level role. You will need excellent communication skills, both over the phone and face to face with end users. The following skills and experience are required for this 3rd Line IT Support Engineer role: Knowledge of Microsoft Word, Excel, Outlook and ideally Adviser Office, Volume and Pulse dealing system Ability to work under pressure at times Office 365 Experience of administering MS Exchange and MS SQL Knowledge of VMware, VMware tools and virtual technologies Knowledge of Citrix (Desirable) Good working knowledge of Windows OS (server and client) Knowledge of servers, networking, firewall, UPS, desktops, laptops, thin clients and printers Understanding of Veeam backup and replication Our client is offering a competitive salary, annual company bonus, great office space, with great benefits such as share scheme, pension and private medical insurance. If you re a 2nd/3rd line level IT Support Engineer who is looking for an internal senior IT Support role covering Infrastructure, please drop Mark at MARS a copy of your CV. MARS Recruitment is an equal opportunities employer and positively welcomes applications from suitably qualified applicants regardless of race, colour, sex, marital status, national origin, religion, age, disability, or any other protected status. Suitable candidates for the role will be contacted within 3 working days, unfortunately if you haven t heard back in this time your application has been unsuccessful at this time. MARS Recruitment is a specialist Engineering & IT recruiter working in partnership with companies across the UK and offers services of both an Employment Business (for Temporary/Contract roles) and an Employment Agency (for Permanent roles).
Mar 28, 2024
Full time
3rd Line IT Support Engineer, Witney, £40,000pa - £44,000pa plus bonus & benefits: An exceptional opportunity has arisen for a 3rd Line IT Support Engineer to join a market leading organisation in Witney. Working in a small team, whose remit is to provide exceptional IT Support to this rapidly expanding business of over 100 employees across several Thames Valley locations, you will gain excellent experience across a range of desktop and infrastructure technology working closely with the Systems Manager and Head of IT. On a day-to-day basis, the successful 3rd Line IT Support Engineer will be responsible for providing 1st 3rd Line Support and getting involved with a variety of project work. You will also act as an escalation point to the 1st and 2nd line helpdesk engineers. This is a great hands-on opportunity for a 3rd Line IT Support Engineer to either take the next step in their career or it would be a great side ways move for someone who wants to work local to the Witney area. About you: The successful 3rd Line IT Support Engineer will need previous experience in a 2nd/3rd line level role. You will need excellent communication skills, both over the phone and face to face with end users. The following skills and experience are required for this 3rd Line IT Support Engineer role: Knowledge of Microsoft Word, Excel, Outlook and ideally Adviser Office, Volume and Pulse dealing system Ability to work under pressure at times Office 365 Experience of administering MS Exchange and MS SQL Knowledge of VMware, VMware tools and virtual technologies Knowledge of Citrix (Desirable) Good working knowledge of Windows OS (server and client) Knowledge of servers, networking, firewall, UPS, desktops, laptops, thin clients and printers Understanding of Veeam backup and replication Our client is offering a competitive salary, annual company bonus, great office space, with great benefits such as share scheme, pension and private medical insurance. If you re a 2nd/3rd line level IT Support Engineer who is looking for an internal senior IT Support role covering Infrastructure, please drop Mark at MARS a copy of your CV. MARS Recruitment is an equal opportunities employer and positively welcomes applications from suitably qualified applicants regardless of race, colour, sex, marital status, national origin, religion, age, disability, or any other protected status. Suitable candidates for the role will be contacted within 3 working days, unfortunately if you haven t heard back in this time your application has been unsuccessful at this time. MARS Recruitment is a specialist Engineering & IT recruiter working in partnership with companies across the UK and offers services of both an Employment Business (for Temporary/Contract roles) and an Employment Agency (for Permanent roles).
The company: This business creates solutions for international businesses across the UK. They provide Cloud, M365 and Cyber Solutions, and have huge growth plans for FY 24/25. You will have the opportunity to progress through routes like 3rd line support, cloud architecture and cyber security. The role: This is a high-level 2nd line position with an aim to provide award winning technical support to clients using high quality technical and customer service. Day to day, you will handle complex incident and service requests using skills in Office 365, Citrix, Windows Server and Active Directory and Azure. You must have a keen desire to progress throughout the company through consistent training and aiming towards accreditations and certifications. You must be an excellent communicator, putting the customer first and working with your teammates to collaborate on issues. You must have a keen desire to complete assigned work and objectives alongside a willingness to renew vendor partner qualifications. Duties & Responsibilities: Escalation point for the 1st line and 1.5 support team providing fast timely response. Monitoring of hardware remotely, and technical troubleshooting Active Directory & Office365 user management. Remote Desktop & Citrix session management. Ticket queue management & driving ticket closure within SLA. Customer focussed approach to troubleshooting Daily backup checks, seeking guidance from senior technical staff where required. Ownership of escalated issues from our proactive alerting systems. Required skills: Commercial experience in a 2nd line capacity - ideally within an MSP Resolving complex tickets in a timely manner Microsoft Office 365 skills Citrix/ RDS environments Active directory administration Experience working with Windows Server 2016+ Desktop troubleshooting and support Experience working with cloud technologies (Azure) Knowledge of virtualisation - VMWare, Hyper V, Vsphere Desired skills include: Remote monitoring tools Mimecast SQL SharePoint ITIL certification Benefits include: Enhanced annual leave policy Flexible working options Social events Accreditations and Training Career progression plan Healthcare benefits Wellbeing benefits Great pension scheme Employee discount and freebies Quarterly Staff awards Hiking trips And more Onsite - Newcastle City Centre - Permanent - No remote working - No sponsorship provided - Monday - Friday Next Steps? If you would like to know anything more about this role or even just want to hear what other Infrastructure, Cloud and Security positions I have that may also be a good match for you then please apply to this advert / or catch me on LinkedIn "Hayley Bee You must be fully eligible to work in the UK to apply to this position
Mar 28, 2024
Full time
The company: This business creates solutions for international businesses across the UK. They provide Cloud, M365 and Cyber Solutions, and have huge growth plans for FY 24/25. You will have the opportunity to progress through routes like 3rd line support, cloud architecture and cyber security. The role: This is a high-level 2nd line position with an aim to provide award winning technical support to clients using high quality technical and customer service. Day to day, you will handle complex incident and service requests using skills in Office 365, Citrix, Windows Server and Active Directory and Azure. You must have a keen desire to progress throughout the company through consistent training and aiming towards accreditations and certifications. You must be an excellent communicator, putting the customer first and working with your teammates to collaborate on issues. You must have a keen desire to complete assigned work and objectives alongside a willingness to renew vendor partner qualifications. Duties & Responsibilities: Escalation point for the 1st line and 1.5 support team providing fast timely response. Monitoring of hardware remotely, and technical troubleshooting Active Directory & Office365 user management. Remote Desktop & Citrix session management. Ticket queue management & driving ticket closure within SLA. Customer focussed approach to troubleshooting Daily backup checks, seeking guidance from senior technical staff where required. Ownership of escalated issues from our proactive alerting systems. Required skills: Commercial experience in a 2nd line capacity - ideally within an MSP Resolving complex tickets in a timely manner Microsoft Office 365 skills Citrix/ RDS environments Active directory administration Experience working with Windows Server 2016+ Desktop troubleshooting and support Experience working with cloud technologies (Azure) Knowledge of virtualisation - VMWare, Hyper V, Vsphere Desired skills include: Remote monitoring tools Mimecast SQL SharePoint ITIL certification Benefits include: Enhanced annual leave policy Flexible working options Social events Accreditations and Training Career progression plan Healthcare benefits Wellbeing benefits Great pension scheme Employee discount and freebies Quarterly Staff awards Hiking trips And more Onsite - Newcastle City Centre - Permanent - No remote working - No sponsorship provided - Monday - Friday Next Steps? If you would like to know anything more about this role or even just want to hear what other Infrastructure, Cloud and Security positions I have that may also be a good match for you then please apply to this advert / or catch me on LinkedIn "Hayley Bee You must be fully eligible to work in the UK to apply to this position
Tired of being stuck at the service desk? Does flexible working appeal to you? Would you enjoy working in a dynamic and supportive team? If so, please get in touch today! Hooray just might have the perfect role for you! Our client in Gloucester is a leading technology business and is widely regarded as a major player in their industry. Known for their quality of service and an extensive product range, the business is on course to achieve astronomical levels of growth and needs a 3rd Line Support Engineer to join their award-winning team. On offer is a competitive salary and many other benefits: £35K-£40K DOE Free onsite parking Flexible working Ongoing training and support Regular company events Private medical insurance Your day-to-day Responsibilities as a 3rd Line Support Engineer will include: Provide 3rd Line IT support for all raised jobs from the Service Desk Work alongside Team Members and the Senior Management Team on complex issues to provide the appropriate support and solution for the client. Manage your own workload accordingly, to ensure SLAs and budgets are met. Identify the root cause of issues and advise on suitable solutions/resolve them. Attend project update meetings, be internally or externally. Provide full guidance to customers on the best use of their IT solutions. For the Ideal candidate you will have: An understanding of ITIL best practices Knowledge on office 365 and exchange online Windows Server 2016 onwards Experience with wireless networks Networking - LAN, WAN, Firewalls Advantageous to have experience in Cloud: Antivirus, Managed Networks, Managed Telephony and Migration experience. If you are interested and have the relevant experience, please apply with an up-to-date copy of your CV and we promise to get back to you. As champions of diversity and inclusion in the workplace, Hooray commit to reviewing every application we receive with complete fairness and equality. Hooray is acting as an agency on behalf of the client for this position. Our purpose as a business is to pioneer ethical recruitment for a better working world. Hooray is proud to be a corporate member of the REC, the recruitment industry's leading professional body. DO YOU KNOW SOMEONE FOR THIS ROLE? EARN A £150 GIFT VOUCHER FOR ANY SUCCESSFUL REFERRAL! T&C's APPLY!
Mar 28, 2024
Full time
Tired of being stuck at the service desk? Does flexible working appeal to you? Would you enjoy working in a dynamic and supportive team? If so, please get in touch today! Hooray just might have the perfect role for you! Our client in Gloucester is a leading technology business and is widely regarded as a major player in their industry. Known for their quality of service and an extensive product range, the business is on course to achieve astronomical levels of growth and needs a 3rd Line Support Engineer to join their award-winning team. On offer is a competitive salary and many other benefits: £35K-£40K DOE Free onsite parking Flexible working Ongoing training and support Regular company events Private medical insurance Your day-to-day Responsibilities as a 3rd Line Support Engineer will include: Provide 3rd Line IT support for all raised jobs from the Service Desk Work alongside Team Members and the Senior Management Team on complex issues to provide the appropriate support and solution for the client. Manage your own workload accordingly, to ensure SLAs and budgets are met. Identify the root cause of issues and advise on suitable solutions/resolve them. Attend project update meetings, be internally or externally. Provide full guidance to customers on the best use of their IT solutions. For the Ideal candidate you will have: An understanding of ITIL best practices Knowledge on office 365 and exchange online Windows Server 2016 onwards Experience with wireless networks Networking - LAN, WAN, Firewalls Advantageous to have experience in Cloud: Antivirus, Managed Networks, Managed Telephony and Migration experience. If you are interested and have the relevant experience, please apply with an up-to-date copy of your CV and we promise to get back to you. As champions of diversity and inclusion in the workplace, Hooray commit to reviewing every application we receive with complete fairness and equality. Hooray is acting as an agency on behalf of the client for this position. Our purpose as a business is to pioneer ethical recruitment for a better working world. Hooray is proud to be a corporate member of the REC, the recruitment industry's leading professional body. DO YOU KNOW SOMEONE FOR THIS ROLE? EARN A £150 GIFT VOUCHER FOR ANY SUCCESSFUL REFERRAL! T&C's APPLY!
Tired of being stuck at the service desk? Does flexible working appeal to you? Would you enjoy working in a dynamic and supportive team? If so, please get in touch today! Hooray just might have the perfect role for you! Our client in Exeter is a leading technology business and is widely regarded as a major player in their industry. Known for their quality of service and an extensive product range, the business is on course to achieve astronomical levels of growth and needs a 3rd Line Support Engineer to join their award-winning team. On offer is a competitive salary and many other benefits: £35K-£40K DOE Free onsite parking Flexible working Ongoing training and support Regular company events Private medical insurance Your day-to-day Responsibilities as a 3rd Line Support Engineer will include: Provide 3rd Line IT support for all raised jobs from the Service Desk Work alongside Team Members and the Senior Management Team on complex issues to provide the appropriate support and solution for the client. Manage your own workload accordingly, to ensure SLAs and budgets are met. Identify the root cause of issues and advise on suitable solutions/resolve them. Attend project update meetings, be internally or externally. Provide full guidance to customers on the best use of their IT solutions. For the Ideal candidate you will have: An understanding of ITIL best practices Knowledge on office 365 and exchange online Windows Server 2016 onwards Experience with wireless networks Networking - LAN, WAN, Firewalls Advantageous to have experience in Cloud: Antivirus, Managed Networks, Managed Telephony and Migration experience. If you are interested and have the relevant experience, please apply with an up-to-date copy of your CV and we promise to get back to you. As champions of diversity and inclusion in the workplace, Hooray commit to reviewing every application we receive with complete fairness and equality. Hooray is acting as an agency on behalf of the client for this position. Our purpose as a business is to pioneer ethical recruitment for a better working world. Hooray is proud to be a corporate member of the REC, the recruitment industry's leading professional body. DO YOU KNOW SOMEONE FOR THIS ROLE? EARN A £150 GIFT VOUCHER FOR ANY SUCCESSFUL REFERRAL! T&C's APPLY!
Mar 28, 2024
Full time
Tired of being stuck at the service desk? Does flexible working appeal to you? Would you enjoy working in a dynamic and supportive team? If so, please get in touch today! Hooray just might have the perfect role for you! Our client in Exeter is a leading technology business and is widely regarded as a major player in their industry. Known for their quality of service and an extensive product range, the business is on course to achieve astronomical levels of growth and needs a 3rd Line Support Engineer to join their award-winning team. On offer is a competitive salary and many other benefits: £35K-£40K DOE Free onsite parking Flexible working Ongoing training and support Regular company events Private medical insurance Your day-to-day Responsibilities as a 3rd Line Support Engineer will include: Provide 3rd Line IT support for all raised jobs from the Service Desk Work alongside Team Members and the Senior Management Team on complex issues to provide the appropriate support and solution for the client. Manage your own workload accordingly, to ensure SLAs and budgets are met. Identify the root cause of issues and advise on suitable solutions/resolve them. Attend project update meetings, be internally or externally. Provide full guidance to customers on the best use of their IT solutions. For the Ideal candidate you will have: An understanding of ITIL best practices Knowledge on office 365 and exchange online Windows Server 2016 onwards Experience with wireless networks Networking - LAN, WAN, Firewalls Advantageous to have experience in Cloud: Antivirus, Managed Networks, Managed Telephony and Migration experience. If you are interested and have the relevant experience, please apply with an up-to-date copy of your CV and we promise to get back to you. As champions of diversity and inclusion in the workplace, Hooray commit to reviewing every application we receive with complete fairness and equality. Hooray is acting as an agency on behalf of the client for this position. Our purpose as a business is to pioneer ethical recruitment for a better working world. Hooray is proud to be a corporate member of the REC, the recruitment industry's leading professional body. DO YOU KNOW SOMEONE FOR THIS ROLE? EARN A £150 GIFT VOUCHER FOR ANY SUCCESSFUL REFERRAL! T&C's APPLY!
3rd line Engineer - Birmingham/ Hybrid - £30,000 to £38,000 I have recently partnered with a major company within the IT Service space. We are currently searching for a talented and driven 3rd line engineer work on various projects and BAU work. In this role you would have the opportunity to work on major projects for some of the UK's biggest companies, as well as be a senior member of the companies help desk, assist in costumer relations as well as be a mentor and senior point of escalation for a talented and growing 2nd line IT service desk, who work in a range of industries including Networking, Data centre, Infrastructure, Cloud and Cyber security. About the 3rd line engineer role: Located in Birmingham Offering between £30,000 and £38,000 per annum Hybrid (4 days a week on site) 2 stage interview process final interview in person A car and license is 100% necessary Requirements of the 3rd line engineer role: MSP experience Experience working on projects and BAU Strong technical capabilities (O365, SCCM, Windows servers, SQL) Very good communication, both written and spoken Experience with business reports and documentation Proven experience of supporting 2nd or 3rd line quires A car and license is 100% necessary To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Tom Wright , by exploring the VIQU IT Recruitment website . If you know someone who would be ideal for this role, by way of showing our appreciation, VIQU is offering an introduction fee up to £1,000 once your referral has successfully started work with our client (terms apply). To be the first to hear about other exciting opportunities, technology and recruitment news, please also follow us at ' VIQU IT Recruitment' on LinkedIn, and
Mar 28, 2024
Full time
3rd line Engineer - Birmingham/ Hybrid - £30,000 to £38,000 I have recently partnered with a major company within the IT Service space. We are currently searching for a talented and driven 3rd line engineer work on various projects and BAU work. In this role you would have the opportunity to work on major projects for some of the UK's biggest companies, as well as be a senior member of the companies help desk, assist in costumer relations as well as be a mentor and senior point of escalation for a talented and growing 2nd line IT service desk, who work in a range of industries including Networking, Data centre, Infrastructure, Cloud and Cyber security. About the 3rd line engineer role: Located in Birmingham Offering between £30,000 and £38,000 per annum Hybrid (4 days a week on site) 2 stage interview process final interview in person A car and license is 100% necessary Requirements of the 3rd line engineer role: MSP experience Experience working on projects and BAU Strong technical capabilities (O365, SCCM, Windows servers, SQL) Very good communication, both written and spoken Experience with business reports and documentation Proven experience of supporting 2nd or 3rd line quires A car and license is 100% necessary To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Tom Wright , by exploring the VIQU IT Recruitment website . If you know someone who would be ideal for this role, by way of showing our appreciation, VIQU is offering an introduction fee up to £1,000 once your referral has successfully started work with our client (terms apply). To be the first to hear about other exciting opportunities, technology and recruitment news, please also follow us at ' VIQU IT Recruitment' on LinkedIn, and
Job Title: Senior Systems Administrator (3rd Line Engineer) Location: Thurrock (Must drive/live local due to location) Full-time: 9am-5:30pm (office based) Salary: £40,000-£50,000, dependent on experience Our client is a dynamic and expanding technology company, they are seeking a seasoned Senior Systems Administrator to join their support team. This role is crucial in sustaining their growth trajectory and expanding their capabilities in delivering cutting-edge IT solutions. As a vital part of their technical team, you will be engaged in a variety of challenging projects encompassing network infrastructure, desktop, and server support, as well as system maintenance across a diverse client portfolio. An amazing opportunity for someone looking for grow in this industry as they feel very strongly about training their staff to progress and reach their full potential. Key Responsibilities: Lead and implement IT projects, ensuring high-quality delivery of network, desktop, server, and maintenance services. Collaborate with cross-functional teams to drive project success and client satisfaction. Opportunity to enhance skills in project management and client relations. Essential Skills: Proficiency in Azure ecosystem with a focus on implementation : Azure VMs, Networking, Active Directory, Virtual Networks, Azure Backup, Azure Storage. Configuration is a must. Advanced knowledge of Microsoft 365 and Intune Administration/MDM. Expertise in Windows Server Administration. Experience in Storage and Backup Management. Robust networking skills, including DHCP, TCP/IP, DNS, and various network protocols. Proficient in diagnosing and resolving complex wireless, security, and network issues. Proficiency in PowerShell scripting. Conditional Access The above skills and knowledge will be testing during the interview process, with examples needed Desirable Skills: Prior experience in Managed Services. Exposure to or interest in Project Management. Benefits: Progression & training available and encouraged. Benefit package to be discussed. Parking available. If you are looking for a local ambitious company, we invite you to apply online without delay. For a comprehensive job description, please contact Denise, Alex or Clare at Adecco Romford (option 2). Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Mar 28, 2024
Full time
Job Title: Senior Systems Administrator (3rd Line Engineer) Location: Thurrock (Must drive/live local due to location) Full-time: 9am-5:30pm (office based) Salary: £40,000-£50,000, dependent on experience Our client is a dynamic and expanding technology company, they are seeking a seasoned Senior Systems Administrator to join their support team. This role is crucial in sustaining their growth trajectory and expanding their capabilities in delivering cutting-edge IT solutions. As a vital part of their technical team, you will be engaged in a variety of challenging projects encompassing network infrastructure, desktop, and server support, as well as system maintenance across a diverse client portfolio. An amazing opportunity for someone looking for grow in this industry as they feel very strongly about training their staff to progress and reach their full potential. Key Responsibilities: Lead and implement IT projects, ensuring high-quality delivery of network, desktop, server, and maintenance services. Collaborate with cross-functional teams to drive project success and client satisfaction. Opportunity to enhance skills in project management and client relations. Essential Skills: Proficiency in Azure ecosystem with a focus on implementation : Azure VMs, Networking, Active Directory, Virtual Networks, Azure Backup, Azure Storage. Configuration is a must. Advanced knowledge of Microsoft 365 and Intune Administration/MDM. Expertise in Windows Server Administration. Experience in Storage and Backup Management. Robust networking skills, including DHCP, TCP/IP, DNS, and various network protocols. Proficient in diagnosing and resolving complex wireless, security, and network issues. Proficiency in PowerShell scripting. Conditional Access The above skills and knowledge will be testing during the interview process, with examples needed Desirable Skills: Prior experience in Managed Services. Exposure to or interest in Project Management. Benefits: Progression & training available and encouraged. Benefit package to be discussed. Parking available. If you are looking for a local ambitious company, we invite you to apply online without delay. For a comprehensive job description, please contact Denise, Alex or Clare at Adecco Romford (option 2). Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
3rd Line Support Engineer (MSP) Role - 3rd Line IT Support Engineer Location - Warrington Salary - £30,000-£35,000 My client, an award-winning Managed Service Provider based in Warrington, is looking for a Senior IT Support Engineer to join their team! This role offers an exciting opportunity to work in a friendly, but challenging, environment where you will be highly appreciated. Key Responsibilities and Duties: Log and process support tasks from all sources: calls, emails, and ticketsResolve support cases and record all actions that lead to resolution at the time, in the case management system.Resolving support cases will primarily be completed remotely but in some cases may require a presence at a client's premises.Talking to clients and computer users to determine the nature of any problems they encounter.Solving password problemsResponding to breakdownsInvestigating, diagnosing, and solving computer software and hardware faultsRepairing equipment and replacing partsObtain replacement or specialist components, fixtures, or fittings.Prepare equipment for installation.Install and configure computer hardware, software, systems, networks, printers, scanners. Where appropriate work may be completed remotely but will often require an on-site presence.Undertake scheduled maintenance upgrades.Set up accounts for customers, ensuring their teams know how to log in. Technical Skills: All Current and recently retired Windows Server environments, including Terminal Server/Remote DesktopAll current and recently retired Window Windows Desktop EnvironmentsVirtualisation technologies - VMWare / Hyper-VMS Office 365 administration + migrationActive Directory, Group Policy, Azure ADMDT SCCM (MS Deployment Toolkit / System Centre Config Manager)MDM (Mobile Device Management)Backup technologies including (Tape / Disk / Cloud)Anti-Virus technologiesNetworking experience - DNS, DHCP, TCP/IP, VPNs, Cabling, Routers, Firewalls.Switching infrastructure technologies including stacking, VLAN's, Spanning Tree etcUPS SolutionsWireless Infrastructure Technology3rd Party vendor ManagementVOIP Telephony Systems configuration and administration.Asset Management Experience in the following would be beneficial, though not essential: AzureDynamicsIntuneCisco MerakiDraytekUnifiSharePoint3CX VoIP Company Benefits: Paid for Training Plans and QualificationsCompany Sick PaySocial EventsGenerous Holiday AllowanceFantastic Pension PlanIf you are a skilled Service Desk Engineer seeking an opportunity to make a meaningful impact while advancing your career in the dynamic realm of Managed Service Providers, please apply!
Mar 27, 2024
Full time
3rd Line Support Engineer (MSP) Role - 3rd Line IT Support Engineer Location - Warrington Salary - £30,000-£35,000 My client, an award-winning Managed Service Provider based in Warrington, is looking for a Senior IT Support Engineer to join their team! This role offers an exciting opportunity to work in a friendly, but challenging, environment where you will be highly appreciated. Key Responsibilities and Duties: Log and process support tasks from all sources: calls, emails, and ticketsResolve support cases and record all actions that lead to resolution at the time, in the case management system.Resolving support cases will primarily be completed remotely but in some cases may require a presence at a client's premises.Talking to clients and computer users to determine the nature of any problems they encounter.Solving password problemsResponding to breakdownsInvestigating, diagnosing, and solving computer software and hardware faultsRepairing equipment and replacing partsObtain replacement or specialist components, fixtures, or fittings.Prepare equipment for installation.Install and configure computer hardware, software, systems, networks, printers, scanners. Where appropriate work may be completed remotely but will often require an on-site presence.Undertake scheduled maintenance upgrades.Set up accounts for customers, ensuring their teams know how to log in. Technical Skills: All Current and recently retired Windows Server environments, including Terminal Server/Remote DesktopAll current and recently retired Window Windows Desktop EnvironmentsVirtualisation technologies - VMWare / Hyper-VMS Office 365 administration + migrationActive Directory, Group Policy, Azure ADMDT SCCM (MS Deployment Toolkit / System Centre Config Manager)MDM (Mobile Device Management)Backup technologies including (Tape / Disk / Cloud)Anti-Virus technologiesNetworking experience - DNS, DHCP, TCP/IP, VPNs, Cabling, Routers, Firewalls.Switching infrastructure technologies including stacking, VLAN's, Spanning Tree etcUPS SolutionsWireless Infrastructure Technology3rd Party vendor ManagementVOIP Telephony Systems configuration and administration.Asset Management Experience in the following would be beneficial, though not essential: AzureDynamicsIntuneCisco MerakiDraytekUnifiSharePoint3CX VoIP Company Benefits: Paid for Training Plans and QualificationsCompany Sick PaySocial EventsGenerous Holiday AllowanceFantastic Pension PlanIf you are a skilled Service Desk Engineer seeking an opportunity to make a meaningful impact while advancing your career in the dynamic realm of Managed Service Providers, please apply!
Senior Support Desk Engineer Birmingham Hybrid (1-2x per month) £40,000 - £50,000 Do you thrive in high-pressured environments? Are you bored of doing the same tasks day-in day-out? Are you ready to step up and take ownership of exciting new projects that can really impact the business? A well-established, successful MSP are seeking a Senior Support Desk Engineer to join their dynamic team, this role centers on ensuring exceptional technology support through 3rd line according to SLA-driven targets. You will get the chance to improve your hands-on technical ability and explore new technologies through exciting project work where you will be able to be involved through the entire lifecycle. What you will be doing Ensuring service delivery and security, encompassing the MSP Helpdesk. Leveraging Microsoft 365 and Microsoft Azure. Safeguarding the environment through robust security measures, including Tier 1 tools. Managing Server, Network Infrastructure, WiFi, Firewalls, and connectivity. Collaborating on vendor management (in partnership with CIO). Assume responsibility for several pivotal projects and ongoing business enhancements Working closely with other teams to ensure the structured and programmatic management and delivery of initiatives. What you will need 2+ years experience working across 3rd Line Technical mastery of Microsoft 365, Microsoft Azure, and Microsoft Windows Endpoint Management (including Azure Active Directory and Intune). Experience working within virtualised environments, specifically VMware In-depth knowledge and experience in networking, switching, connectivity, and Firewall/security. Proficiency in mobile device management, covering Android and iOS platforms. Robust familiarity with best practices in cybersecurity. Exceptional communication skills, translating technical matters for non-technical audiences. What you will receive Paid Training Paid Certifications Coaching and Mentoring Programmes 22 Days Annual Leave Private Healthcare Buy/Sell Holiday Pension Scheme Community-based initiatives If you're ready to take your Infrastructure skills to the next level, we want to hear from you! PLEASE NOTE THIS CLIENT CANNOT OFFER SPONSORSHIP NOW OR ANY TIME IN THE FUTURE
Mar 27, 2024
Full time
Senior Support Desk Engineer Birmingham Hybrid (1-2x per month) £40,000 - £50,000 Do you thrive in high-pressured environments? Are you bored of doing the same tasks day-in day-out? Are you ready to step up and take ownership of exciting new projects that can really impact the business? A well-established, successful MSP are seeking a Senior Support Desk Engineer to join their dynamic team, this role centers on ensuring exceptional technology support through 3rd line according to SLA-driven targets. You will get the chance to improve your hands-on technical ability and explore new technologies through exciting project work where you will be able to be involved through the entire lifecycle. What you will be doing Ensuring service delivery and security, encompassing the MSP Helpdesk. Leveraging Microsoft 365 and Microsoft Azure. Safeguarding the environment through robust security measures, including Tier 1 tools. Managing Server, Network Infrastructure, WiFi, Firewalls, and connectivity. Collaborating on vendor management (in partnership with CIO). Assume responsibility for several pivotal projects and ongoing business enhancements Working closely with other teams to ensure the structured and programmatic management and delivery of initiatives. What you will need 2+ years experience working across 3rd Line Technical mastery of Microsoft 365, Microsoft Azure, and Microsoft Windows Endpoint Management (including Azure Active Directory and Intune). Experience working within virtualised environments, specifically VMware In-depth knowledge and experience in networking, switching, connectivity, and Firewall/security. Proficiency in mobile device management, covering Android and iOS platforms. Robust familiarity with best practices in cybersecurity. Exceptional communication skills, translating technical matters for non-technical audiences. What you will receive Paid Training Paid Certifications Coaching and Mentoring Programmes 22 Days Annual Leave Private Healthcare Buy/Sell Holiday Pension Scheme Community-based initiatives If you're ready to take your Infrastructure skills to the next level, we want to hear from you! PLEASE NOTE THIS CLIENT CANNOT OFFER SPONSORSHIP NOW OR ANY TIME IN THE FUTURE
An experienced Senior IT Support Engineer with at least 3 years of MSP experience is needed to join our team at Speak Digital, a leading Managed Service Provider based in Shenley, on a full-time basis. We are looking for a strong 2nd/3rd Line Engineer to join our helpdesk team. As the most experienced technician on the helpdesk, you will be responsible for maintaining a high standard of all technical services provided to our clients as well as supporting the helpdesk team and making sure they have the skills and training they need. This is a client-facing role. You need to be able to communicate well with clients (new and existing) and enjoy establishing relationships and building trust and confidence. This is an excellent opportunity to progress your career with a well-established company! About Us Speak Digital is a Managed Service Provider offering support, consultancy, and cloud services. Since 2010, we have become a trusted partner for small and medium businesses in London, Hertfordshire, and Essex. You'll have the opportunity to make a real impact and be valued for your contributions every step of the way. Together, let's harness the power of technology to drive success. About The Role As an MSP, we provide a wide range of managed services, including productivity, connectivity, security and backup. You will be expected to have a deep knowledge of these products enabling you to deal with implementations, migrations, support and training the team in their use. You will be taking on complex tickets and generally assisting the helpdesk team. You should be able to help them aspire to increase their knowledge and develop their skills. Our clients need to operate securely and safely, so you will need to be able to advise on information security, cyber safety, and GDPR best practices. Required Experience: MSP Experience (at least 3 years) Strong 2nd line technical skillset Microsoft 365 and Azure Web and Internet (DNS, DKIM and DMARC) Desktop Computing on both Windows and OSX AzureAD and local Active Directory management RMM tools (We use Ninja and ConnectWise) Experience with Cyber Essentials or other compliance audits Required Skills: Excellent communication skills, verbal and written Experience with incident management Own a vehicle with a valid UK driving licence Patient, understanding and calm under pressure. Hard-working,/ honest and responsible Keen to learn and happy to accept feedback Good time-keeping and the ability to prioritise work-load Desirable Skills: Microsoft Terminal Services, including brokers and gateways Citrix (delivery of Remote Desktops and Remote Apps) Voice over IP (Hosted PBX, SIP handsets, Microsoft Teams Voice) Basic understanding of CCTV and Access Control networking requirements Supporting and working with suppliers to support software packages such as Sage, IRIS, & CCH WordPress or HTML/CSS Benefits: Health Insurance Gym Membership options Flexible Working Opportunity to work from home up to 2 days per week 20 days holiday plus public holidays Sounds interesting? Click the APPLY button to send your CV for immediate consideration. Candidates with previous experience or job titles including; Senior IT Support Specialist, Lead IT Technician, IT Support Team Leader, Senior Systems Support Engineer, Senior Technical Support Engineer, IT Service Desk Lead, and Senior Helpdesk Engineer may also be considered for this role.
Mar 27, 2024
Full time
An experienced Senior IT Support Engineer with at least 3 years of MSP experience is needed to join our team at Speak Digital, a leading Managed Service Provider based in Shenley, on a full-time basis. We are looking for a strong 2nd/3rd Line Engineer to join our helpdesk team. As the most experienced technician on the helpdesk, you will be responsible for maintaining a high standard of all technical services provided to our clients as well as supporting the helpdesk team and making sure they have the skills and training they need. This is a client-facing role. You need to be able to communicate well with clients (new and existing) and enjoy establishing relationships and building trust and confidence. This is an excellent opportunity to progress your career with a well-established company! About Us Speak Digital is a Managed Service Provider offering support, consultancy, and cloud services. Since 2010, we have become a trusted partner for small and medium businesses in London, Hertfordshire, and Essex. You'll have the opportunity to make a real impact and be valued for your contributions every step of the way. Together, let's harness the power of technology to drive success. About The Role As an MSP, we provide a wide range of managed services, including productivity, connectivity, security and backup. You will be expected to have a deep knowledge of these products enabling you to deal with implementations, migrations, support and training the team in their use. You will be taking on complex tickets and generally assisting the helpdesk team. You should be able to help them aspire to increase their knowledge and develop their skills. Our clients need to operate securely and safely, so you will need to be able to advise on information security, cyber safety, and GDPR best practices. Required Experience: MSP Experience (at least 3 years) Strong 2nd line technical skillset Microsoft 365 and Azure Web and Internet (DNS, DKIM and DMARC) Desktop Computing on both Windows and OSX AzureAD and local Active Directory management RMM tools (We use Ninja and ConnectWise) Experience with Cyber Essentials or other compliance audits Required Skills: Excellent communication skills, verbal and written Experience with incident management Own a vehicle with a valid UK driving licence Patient, understanding and calm under pressure. Hard-working,/ honest and responsible Keen to learn and happy to accept feedback Good time-keeping and the ability to prioritise work-load Desirable Skills: Microsoft Terminal Services, including brokers and gateways Citrix (delivery of Remote Desktops and Remote Apps) Voice over IP (Hosted PBX, SIP handsets, Microsoft Teams Voice) Basic understanding of CCTV and Access Control networking requirements Supporting and working with suppliers to support software packages such as Sage, IRIS, & CCH WordPress or HTML/CSS Benefits: Health Insurance Gym Membership options Flexible Working Opportunity to work from home up to 2 days per week 20 days holiday plus public holidays Sounds interesting? Click the APPLY button to send your CV for immediate consideration. Candidates with previous experience or job titles including; Senior IT Support Specialist, Lead IT Technician, IT Support Team Leader, Senior Systems Support Engineer, Senior Technical Support Engineer, IT Service Desk Lead, and Senior Helpdesk Engineer may also be considered for this role.
An experienced Senior IT Support Engineer with at least 3 years of MSP experience is needed to join our team at Speak Digital, a leading Managed Service Provider based in Shenley, on a full-time basis. We are looking for a strong 2nd/3rd Line Engineer to join our helpdesk team. As the most experienced technician on the helpdesk, you will be responsible for maintaining a high standard of all technical services provided to our clients as well as supporting the helpdesk team and making sure they have the skills and training they need. This is a client-facing role. You need to be able to communicate well with clients (new and existing) and enjoy establishing relationships and building trust and confidence. This is an excellent opportunity to progress your career with a well-established company! About Us Speak Digital is a Managed Service Provider offering support, consultancy, and cloud services. Since 2010, we have become a trusted partner for small and medium businesses in London, Hertfordshire, and Essex. You'll have the opportunity to make a real impact and be valued for your contributions every step of the way. Together, let's harness the power of technology to drive success. About The Role As an MSP, we provide a wide range of managed services, including productivity, connectivity, security and backup. You will be expected to have a deep knowledge of these products enabling you to deal with implementations, migrations, support and training the team in their use. You will be taking on complex tickets and generally assisting the helpdesk team. You should be able to help them aspire to increase their knowledge and develop their skills. Our clients need to operate securely and safely, so you will need to be able to advise on information security, cyber safety, and GDPR best practices. Required Experience: MSP Experience (at least 3 years) Strong 2nd line technical skillset Microsoft 365 and Azure Web and Internet (DNS, DKIM and DMARC) Desktop Computing on both Windows and OSX AzureAD and local Active Directory management RMM tools (We use Ninja and ConnectWise) Experience with Cyber Essentials or other compliance audits Required Skills: Excellent communication skills, verbal and written Experience with incident management Own a vehicle with a valid UK driving licence Patient, understanding and calm under pressure. Hard-working,/ honest and responsible Keen to learn and happy to accept feedback Good time-keeping and the ability to prioritise work-load Desirable Skills: Microsoft Terminal Services, including brokers and gateways Citrix (delivery of Remote Desktops and Remote Apps) Voice over IP (Hosted PBX, SIP handsets, Microsoft Teams Voice) Basic understanding of CCTV and Access Control networking requirements Supporting and working with suppliers to support software packages such as Sage, IRIS, & CCH WordPress or HTML/CSS Benefits: Health Insurance Gym Membership options Flexible Working Opportunity to work from home up to 2 days per week 20 days holiday plus public holidays Sounds interesting? Click the APPLY button to send your CV for immediate consideration. Candidates with previous experience or job titles including; Senior IT Support Specialist, Lead IT Technician, IT Support Team Leader, Senior Systems Support Engineer, Senior Technical Support Engineer, IT Service Desk Lead, and Senior Helpdesk Engineer may also be considered for this role.
Mar 27, 2024
Full time
An experienced Senior IT Support Engineer with at least 3 years of MSP experience is needed to join our team at Speak Digital, a leading Managed Service Provider based in Shenley, on a full-time basis. We are looking for a strong 2nd/3rd Line Engineer to join our helpdesk team. As the most experienced technician on the helpdesk, you will be responsible for maintaining a high standard of all technical services provided to our clients as well as supporting the helpdesk team and making sure they have the skills and training they need. This is a client-facing role. You need to be able to communicate well with clients (new and existing) and enjoy establishing relationships and building trust and confidence. This is an excellent opportunity to progress your career with a well-established company! About Us Speak Digital is a Managed Service Provider offering support, consultancy, and cloud services. Since 2010, we have become a trusted partner for small and medium businesses in London, Hertfordshire, and Essex. You'll have the opportunity to make a real impact and be valued for your contributions every step of the way. Together, let's harness the power of technology to drive success. About The Role As an MSP, we provide a wide range of managed services, including productivity, connectivity, security and backup. You will be expected to have a deep knowledge of these products enabling you to deal with implementations, migrations, support and training the team in their use. You will be taking on complex tickets and generally assisting the helpdesk team. You should be able to help them aspire to increase their knowledge and develop their skills. Our clients need to operate securely and safely, so you will need to be able to advise on information security, cyber safety, and GDPR best practices. Required Experience: MSP Experience (at least 3 years) Strong 2nd line technical skillset Microsoft 365 and Azure Web and Internet (DNS, DKIM and DMARC) Desktop Computing on both Windows and OSX AzureAD and local Active Directory management RMM tools (We use Ninja and ConnectWise) Experience with Cyber Essentials or other compliance audits Required Skills: Excellent communication skills, verbal and written Experience with incident management Own a vehicle with a valid UK driving licence Patient, understanding and calm under pressure. Hard-working,/ honest and responsible Keen to learn and happy to accept feedback Good time-keeping and the ability to prioritise work-load Desirable Skills: Microsoft Terminal Services, including brokers and gateways Citrix (delivery of Remote Desktops and Remote Apps) Voice over IP (Hosted PBX, SIP handsets, Microsoft Teams Voice) Basic understanding of CCTV and Access Control networking requirements Supporting and working with suppliers to support software packages such as Sage, IRIS, & CCH WordPress or HTML/CSS Benefits: Health Insurance Gym Membership options Flexible Working Opportunity to work from home up to 2 days per week 20 days holiday plus public holidays Sounds interesting? Click the APPLY button to send your CV for immediate consideration. Candidates with previous experience or job titles including; Senior IT Support Specialist, Lead IT Technician, IT Support Team Leader, Senior Systems Support Engineer, Senior Technical Support Engineer, IT Service Desk Lead, and Senior Helpdesk Engineer may also be considered for this role.
Senior Support Desk Engineer Birmingham Hybrid (1-2x per month) 40,000 - 50,000 Do you thrive in high-pressured environments? Are you bored of doing the same tasks day-in day-out? Are you ready to step up and take ownership of exciting new projects that can really impact the business? A well-established, successful MSP are seeking a Senior Support Desk Engineer to join their dynamic team, this role centers on ensuring exceptional technology support through 3rd line according to SLA-driven targets. You will get the chance to improve your hands-on technical ability and explore new technologies through exciting project work where you will be able to be involved through the entire lifecycle. What you will be doing Ensuring service delivery and security, encompassing the MSP Helpdesk. Leveraging Microsoft 365 and Microsoft Azure. Safeguarding the environment through robust security measures, including Tier 1 tools. Managing Server, Network Infrastructure, WiFi, Firewalls, and connectivity. Collaborating on vendor management (in partnership with CIO). Assume responsibility for several pivotal projects and ongoing business enhancements Working closely with other teams to ensure the structured and programmatic management and delivery of initiatives. What you will need 2+ years experience working across 3rd Line Technical mastery of Microsoft 365, Microsoft Azure, and Microsoft Windows Endpoint Management (including Azure Active Directory and Intune). Experience working within virtualised environments, specifically VMware In-depth knowledge and experience in networking, switching, connectivity, and Firewall/security. Proficiency in mobile device management, covering Android and iOS platforms. Robust familiarity with best practices in cybersecurity. Exceptional communication skills, translating technical matters for non-technical audiences. What you will receive Paid Training Paid Certifications Coaching and Mentoring Programmes 22 Days Annual Leave Private Healthcare Buy/Sell Holiday Pension Scheme Community-based initiatives If you're ready to take your Infrastructure skills to the next level, we want to hear from you! PLEASE NOTE THIS CLIENT CANNOT OFFER SPONSORSHIP NOW OR ANY TIME IN THE FUTURE
Mar 27, 2024
Full time
Senior Support Desk Engineer Birmingham Hybrid (1-2x per month) 40,000 - 50,000 Do you thrive in high-pressured environments? Are you bored of doing the same tasks day-in day-out? Are you ready to step up and take ownership of exciting new projects that can really impact the business? A well-established, successful MSP are seeking a Senior Support Desk Engineer to join their dynamic team, this role centers on ensuring exceptional technology support through 3rd line according to SLA-driven targets. You will get the chance to improve your hands-on technical ability and explore new technologies through exciting project work where you will be able to be involved through the entire lifecycle. What you will be doing Ensuring service delivery and security, encompassing the MSP Helpdesk. Leveraging Microsoft 365 and Microsoft Azure. Safeguarding the environment through robust security measures, including Tier 1 tools. Managing Server, Network Infrastructure, WiFi, Firewalls, and connectivity. Collaborating on vendor management (in partnership with CIO). Assume responsibility for several pivotal projects and ongoing business enhancements Working closely with other teams to ensure the structured and programmatic management and delivery of initiatives. What you will need 2+ years experience working across 3rd Line Technical mastery of Microsoft 365, Microsoft Azure, and Microsoft Windows Endpoint Management (including Azure Active Directory and Intune). Experience working within virtualised environments, specifically VMware In-depth knowledge and experience in networking, switching, connectivity, and Firewall/security. Proficiency in mobile device management, covering Android and iOS platforms. Robust familiarity with best practices in cybersecurity. Exceptional communication skills, translating technical matters for non-technical audiences. What you will receive Paid Training Paid Certifications Coaching and Mentoring Programmes 22 Days Annual Leave Private Healthcare Buy/Sell Holiday Pension Scheme Community-based initiatives If you're ready to take your Infrastructure skills to the next level, we want to hear from you! PLEASE NOTE THIS CLIENT CANNOT OFFER SPONSORSHIP NOW OR ANY TIME IN THE FUTURE