Field Installation Engineer / Implementation Engineer

  • IT Jobs
  • Hemel Hempstead, Hertfordshire
  • Oct 29, 2018
Technical Support

Job Description

Field Installation Engineer / Implementation Engineer required for my client based Near Hemel Hempstead paying £30K + fully expensed company car which can be used for personal use + bonus (£2-£3.5K) The role is field based and so you will need a driving licence and be willing to travel and when necessary stay away up to 6-8 nights per month. This will involve travel across the UK, however the majority of work is concentrated in the South East. You will be away roughly between 6-8 nights per month. You will be provided with a company car which you can use for personal use, expenses for hotels and meals, and bonuses for nights spent away that exceed 4 per month. The ideal candidate will have field experience already. The role will generally involve 80% installations and travel and 20% after sales care (additional training, customer care etc) Due to the diversity of the role, the ideal candidate will tick as many boxes as possible, however having at least 3 of the following would be advantageous: · A background in electronics, or experience of electrical installation. · A software background in an HR, staff management, payroll or access control solutions. · Experience in configuring a software solution. · Knowledge of Windows Server or MS SQL Server. · A good knowledge level of networking (TCP/IP). If this is a role you are interested in, please reply to this email with a copy of your updated CV attached. Job Role · Prepare and carry out the installation of my clients systems at customer sites accurately and on-time. · Provide customer training during the installation so customers are able to use the systems competently. · Answer any customer queries before and during the installation. · Report any issues related to customer installations to the technical services manager in a timely manner. · Carry out maintenance and repairs both in-house and at customer sites. · When based in the office you should be prepared to: · Offer technical support to customers and our distributor network. · Organise future installations. · Assist the sales team in preparing for customer meetings. · Ensure that the workshop is kept in an orderly and efficient manner at all times. · Offer ad-hoc assistance to other internal departments when requested

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