Job Description
Our Bedford,Beds based client is looking for a 2nd Level Support Engineer to join to rapidly expanding global company.
Package on Offer
* a salary of circa £34,000-£40,000
* enhanced pension scheme
* expenses (authorised)
* laptop & phone
* healthcare
Hours of work - Mon-Fri 40 hours per week 9am -5.30pm
Location: office based mainly, sometimes field based some home working
Company Overview
The company whilst global, has a culture of a very family type feel and works very well as a team supporting one another, and this is the type of person they are looking to join their team - a team player who will get stuck in.
They work with global brands and independent clients - everyone is equally important to them and is treated with great service and care - again an expectation is that their team members really care about the job they do and who they do it for as well.
Overview:
The Role of 2nd line Support Engineer is to support the business with customer and Internal escalations through to the testing of new prodcuts .
The Support Engineer will need to be able to use their initiative in helping resolve any issues presented.
The Individual Personal Abilities & Skills Required
A strong interest and/or qualification in computer science or technology. Ideally with experience in the following areas / products.
* Testing and configuration of IP networks using Cisco, HP, Huawei & Juniper switches with integration to Ruckus, Cisco, Meraki wireless.
* Configuring and testing of the equipment before shipping to engineering team.
* Labeling of hardware and providing full documentation to the engineering team for the switch configurations.
* Creating and modifying scripts for bespoke installations
* Integrating with a bespoke authentication server.
* Knowledge of IPTV and other network services.
* Knowledge of Cisco, HP a must, Huawei and juniper advantageous along with a good understanding of wireless infrastructures.
* Able to follow testing & commissioning procedures.
* Able to work as a team member or solo
* Knowledge of Linux, Cisco,HP, Juniper, Huawei, Ruckus, Windows an advantage.
* Excellent communication skills both written and verbal
* French or German speaker and writer (b2b level) ideally
You will have/be:
* Previous work experience, ideally in an office-based technical role
* Availability to do shift work and to be flexible
* Ability to work as part of a team
* Self-motivation and drive
* Must be confident with speaking over the phone
* Flexible ‘can-do’ attitude to tasks, and ability to use own initiative
* Full Current Driving Licence
This is an opportunity to develop your career with a unique and global company that really has a family type feel. They are looking to start the right person asap so this could be an early New Year resolution to look for that new career opportunity
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