DK Recruitment are recruiting for a 2nd Line Support Engineer on behalf of our client who are a leading service provider based in South Bristol. This is an exciting opportunity to work for a growing Managed Service Provider. As part of a dynamic and highly skilled team you will be working on the forefront of technology enabling businesses to consistency benefit from their IT. We are looking for 5 year's+ IT support experience on a service desk supporting Windows Server 2012/2016/2019/2022, Windows 10 & 11, Microsoft 365, Azure, Exchange, Veeam Cloud Connect, VMware and experience configuring and supporting network devices such as firewalls and switches. My client heavily promotes organic growth and provide excellent training and career opportunities. This role has progression to lead into a 3rd Line role. Location: South Bristol/hybrid working. This role is not a remote opportunity. Paying up to £36,000 + benefits with the option to do over time. If you are open to finding out more, please apply and we can arrange a call to go through the position in more detail!
Mar 29, 2024
Full time
DK Recruitment are recruiting for a 2nd Line Support Engineer on behalf of our client who are a leading service provider based in South Bristol. This is an exciting opportunity to work for a growing Managed Service Provider. As part of a dynamic and highly skilled team you will be working on the forefront of technology enabling businesses to consistency benefit from their IT. We are looking for 5 year's+ IT support experience on a service desk supporting Windows Server 2012/2016/2019/2022, Windows 10 & 11, Microsoft 365, Azure, Exchange, Veeam Cloud Connect, VMware and experience configuring and supporting network devices such as firewalls and switches. My client heavily promotes organic growth and provide excellent training and career opportunities. This role has progression to lead into a 3rd Line role. Location: South Bristol/hybrid working. This role is not a remote opportunity. Paying up to £36,000 + benefits with the option to do over time. If you are open to finding out more, please apply and we can arrange a call to go through the position in more detail!
Service Desk Analyst / 1st Line Support Engineer - Crawley, West Sussex / WFH / Hybrid £25,000 plus benefits, excellent training & career path / 3 days in the office, hybrid working An exciting and growing manged service provider based in Crawley and London, seek a Service Desk Analyst / 1st Line Support Engineers to grow with their continuously growing business and develop a long term career path with them. Core function of the 1st Line Support Engineer / Service Desk Analyst position: Provide 1st line desktop support. Provide basic desktop and server admin support. Liaise with vendors and other IT personnel for problem resolution. Providing telephone support to customers by answering calls and raising tickets. Occasional commutes to London Office and Client sites. Ticket escalations to senior engineering team. Key Responsibilities/Accountabilities for the 1st Line Support Engineer / Service Desk Analyst position: Answer the telephone as first point of contact and log any service ticket using the service desk staging process ensuring that any quick service tickets are worked on over the phone. Act as an overflow for the sale and administrator phone to ensure this is answered as quickly as possible but prioritising the support desk duties at all times. Triaged any service ticket logged by email using the service desk staging process to ensure the SLA, type, sub type and item level (If applicable) is set correctly. Attempt to resolve any service tickets on first touch that have either been logged via phone, email or assigned directly and escalate to 2nd line using our escalation process if unable to resolve within an acceptable amount of time. Help the NOC manager manage the queues and bring any issues to his/her attention. Identify any repeat issues during the staging process and use our problem ticket process to identify potential problem tickets. Ensure all your time sheets and ticket updates are as accurate as possible. Manage ticketing system queues and service tickets where ownership is given to ensure that the support desk processes are followed, and all service tickets are left in the right configuration to reflect the issue or last update. Ensure all engineering time sheets and service ticket updates are as accurate as possible. Attend client site if a hands and feet request is required by the company. Escalate service tickets to second line engineers in accordance with the companies escalation process to ensure our SLA's are met Maintain key KPI's to ensure the service desk SLA agreements to clients are met. Technical skills required for the 1st Line Support Engineer / Service Desk Analyst position - please note this is a wish list and training can be provided on areas missing: Demonstrate an understanding of technical ability proficient with 1st and ideally some 2nd line. 12 months commercial IT Support experience in: MS Server and Desktops - MCITP. Support of email systems for client (Exchange, Outlook). Networking Admin skills. MS Office. Proven experience in installing, configuring and troubleshooting Windows 8 and Windows 10. Experience with supporting users on remote desktop services. Experience of providing remote user support on the telephone and on external client sites. Experience with administrative tasks associated with Active Directory services. Experience of troubleshooting Office Suite 2013 to 2019. Experience with Office 365 and Exchange online. Experience in dealing with VIP users. Experience with virtualization for example - VMware. Experience with monitoring systems. Good understanding of networking - OSI network layers, TCP/IP, DHCP. Although not essential, it would be advantageous to have experience with the following for the 1st Line Support Engineer / Service Desk Analyst position: ConnectWise. Solarwinds N-Able. Mimecast. Sophos. EDR. Service Desk Analyst / 1st Line Support Engineer - Canary Wharf, London /WFH/Hybrid £25,000 plus benefits, excellent training & career path / 2 to 3 days in the office / hybrid working
Mar 29, 2024
Full time
Service Desk Analyst / 1st Line Support Engineer - Crawley, West Sussex / WFH / Hybrid £25,000 plus benefits, excellent training & career path / 3 days in the office, hybrid working An exciting and growing manged service provider based in Crawley and London, seek a Service Desk Analyst / 1st Line Support Engineers to grow with their continuously growing business and develop a long term career path with them. Core function of the 1st Line Support Engineer / Service Desk Analyst position: Provide 1st line desktop support. Provide basic desktop and server admin support. Liaise with vendors and other IT personnel for problem resolution. Providing telephone support to customers by answering calls and raising tickets. Occasional commutes to London Office and Client sites. Ticket escalations to senior engineering team. Key Responsibilities/Accountabilities for the 1st Line Support Engineer / Service Desk Analyst position: Answer the telephone as first point of contact and log any service ticket using the service desk staging process ensuring that any quick service tickets are worked on over the phone. Act as an overflow for the sale and administrator phone to ensure this is answered as quickly as possible but prioritising the support desk duties at all times. Triaged any service ticket logged by email using the service desk staging process to ensure the SLA, type, sub type and item level (If applicable) is set correctly. Attempt to resolve any service tickets on first touch that have either been logged via phone, email or assigned directly and escalate to 2nd line using our escalation process if unable to resolve within an acceptable amount of time. Help the NOC manager manage the queues and bring any issues to his/her attention. Identify any repeat issues during the staging process and use our problem ticket process to identify potential problem tickets. Ensure all your time sheets and ticket updates are as accurate as possible. Manage ticketing system queues and service tickets where ownership is given to ensure that the support desk processes are followed, and all service tickets are left in the right configuration to reflect the issue or last update. Ensure all engineering time sheets and service ticket updates are as accurate as possible. Attend client site if a hands and feet request is required by the company. Escalate service tickets to second line engineers in accordance with the companies escalation process to ensure our SLA's are met Maintain key KPI's to ensure the service desk SLA agreements to clients are met. Technical skills required for the 1st Line Support Engineer / Service Desk Analyst position - please note this is a wish list and training can be provided on areas missing: Demonstrate an understanding of technical ability proficient with 1st and ideally some 2nd line. 12 months commercial IT Support experience in: MS Server and Desktops - MCITP. Support of email systems for client (Exchange, Outlook). Networking Admin skills. MS Office. Proven experience in installing, configuring and troubleshooting Windows 8 and Windows 10. Experience with supporting users on remote desktop services. Experience of providing remote user support on the telephone and on external client sites. Experience with administrative tasks associated with Active Directory services. Experience of troubleshooting Office Suite 2013 to 2019. Experience with Office 365 and Exchange online. Experience in dealing with VIP users. Experience with virtualization for example - VMware. Experience with monitoring systems. Good understanding of networking - OSI network layers, TCP/IP, DHCP. Although not essential, it would be advantageous to have experience with the following for the 1st Line Support Engineer / Service Desk Analyst position: ConnectWise. Solarwinds N-Able. Mimecast. Sophos. EDR. Service Desk Analyst / 1st Line Support Engineer - Canary Wharf, London /WFH/Hybrid £25,000 plus benefits, excellent training & career path / 2 to 3 days in the office / hybrid working
3rd Line IT Support Engineer. Based in Kings Lynn, Norfolk, I have a new requirement for an 3rd Line IT Support Engineer with the option of 1-2 days WFH after initial settling in period has commenced. My client would consider an 2nd/3rd liner ready to step into a more of a pure 3rd line role! Role is on shift basis covering the hours of 7.30 to 18.00 on an 8 hour day and one Saturdays a month (from 9am to 1pm). You must have experience/technical skill in the following : Azure installation experience VMWare/Hyper-V Watchguard experience or similar Windows Server Microsoft Exchange Microsoft 365 Experience in working with ticket systems Understanding of priorities and SLAs Clean, UK driving license Any ITIL Framework experience is a bonus Role involves: Project work Providing 2nd (10%) / 3rd (90%) line IT Support to our customers Monitoring Customer's Infrastructure Following escalation procedures to ensure Service Level Agreements are met Managing customer issues through to closure Identifying recurring outages and trends Providing ongoing documentation and improvement of processes Assisting other engineers with problem resolution and training needs Leading customer IT projects Providing strategic IT advice Supporting and developing internal IT systems Please send your most up to date CV to me ASAP for a full job spec!
Mar 29, 2024
Full time
3rd Line IT Support Engineer. Based in Kings Lynn, Norfolk, I have a new requirement for an 3rd Line IT Support Engineer with the option of 1-2 days WFH after initial settling in period has commenced. My client would consider an 2nd/3rd liner ready to step into a more of a pure 3rd line role! Role is on shift basis covering the hours of 7.30 to 18.00 on an 8 hour day and one Saturdays a month (from 9am to 1pm). You must have experience/technical skill in the following : Azure installation experience VMWare/Hyper-V Watchguard experience or similar Windows Server Microsoft Exchange Microsoft 365 Experience in working with ticket systems Understanding of priorities and SLAs Clean, UK driving license Any ITIL Framework experience is a bonus Role involves: Project work Providing 2nd (10%) / 3rd (90%) line IT Support to our customers Monitoring Customer's Infrastructure Following escalation procedures to ensure Service Level Agreements are met Managing customer issues through to closure Identifying recurring outages and trends Providing ongoing documentation and improvement of processes Assisting other engineers with problem resolution and training needs Leading customer IT projects Providing strategic IT advice Supporting and developing internal IT systems Please send your most up to date CV to me ASAP for a full job spec!
2nd line Support Engineer Full Time, Permanent Up to 27,000 - 30,000 PA DOE + Benefits Wigston Leicester Heritage PS Talent Solutions are working on behalf of our client. Heritage PS Talent Solutions are excited to be recruiting for an experienced 2nd line Support Engineer to work with our well established IT client in Wigston Leicester on a full-time, permanent basis. Reporting directly to the Managing Director. Main duties of the 2nd line Support Engineer: Handling 1st/2nd line telephone calls and email support tickets from receipt to resolution across all client sites and work to a target of the first-time fix of all issues. Monitoring and updating the ServiceDesk ticketing system. Managing and supporting customer's IT - Infrastructure and services. Monitoring and maintaining Microsoft 365 infrastructure, Azure Active Directory, Teams, SharePoint, OneDrive and networks. Installing and configuring Desktop, Network and Operating systems, and Applications using good practice & procedures. Build and maintain strong client relationships through exceptional customer service. Work with the Information Security Officer in creating and adapting business rules, policies, and procedures, in line with ISO27001 Act as an escalation point for IT Support tickets, providing 3rd line or infrastructure support where required Listen attentively and ask the right questions to confidently diagnose and explain technical problems and solutions. Demonstrate a keen interest in delivering excellent technical support to clients and end-users. Maintain strong documentation skills. Configure and rollout equipment meticulously, conducting thorough testing. Exhibit strong organisational skills, multitasking abilities, and the ability to meet deadlines. Embrace our client's company mission, vision, and values, consistently delivering on them. Requirements of the 2nd line Support Engineer Previous experience in an IT support role, preferably within a Managed Service Provider setting. At least 3 years' experience in a technical hands-on and customer-facing role. Degree in a relevant field or equivalent years of experience. Demonstrated very good working experience with Microsoft 365 Cloud services, including MS Exchange, Intune, Device management, Azure AD and SharePoint. Demonstrated good working knowledge of Windows server OS (Apply online only), Exchange, Active Directory, multiple domain environment, DNS, DHCP and group policy. Demonstrated good knowledge of setting up routers, managed switches, and firewalls. Demonstrated good working knowledge of virtualisation technologies, VMware and Hyper-V. Excellent written and verbal communication skills coupled with strong documentation and organisational skills. Experience handling time-sensitive, pressure-intensive customer issues. Personal commitment to delivering the highest standards of work for clients. Benefits of the 2nd line Support Engineer: 20 days paid holiday per annum, in addition to Bank Holidays and your birthday as a holiday Pension scheme Private Health Care Blended training opportunities The opportunity to thrive in a growing company Heritage PS Talent Solutions are acting as an employment agency on behalf of its client. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website. Heritage PS Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future. Please note If this role is permanent, Heritage PS Talent Solutions is operating as the employment agency. If this job is a temporary role, Heritage PS Talent Solutions is operating as the employment business.
Mar 28, 2024
Full time
2nd line Support Engineer Full Time, Permanent Up to 27,000 - 30,000 PA DOE + Benefits Wigston Leicester Heritage PS Talent Solutions are working on behalf of our client. Heritage PS Talent Solutions are excited to be recruiting for an experienced 2nd line Support Engineer to work with our well established IT client in Wigston Leicester on a full-time, permanent basis. Reporting directly to the Managing Director. Main duties of the 2nd line Support Engineer: Handling 1st/2nd line telephone calls and email support tickets from receipt to resolution across all client sites and work to a target of the first-time fix of all issues. Monitoring and updating the ServiceDesk ticketing system. Managing and supporting customer's IT - Infrastructure and services. Monitoring and maintaining Microsoft 365 infrastructure, Azure Active Directory, Teams, SharePoint, OneDrive and networks. Installing and configuring Desktop, Network and Operating systems, and Applications using good practice & procedures. Build and maintain strong client relationships through exceptional customer service. Work with the Information Security Officer in creating and adapting business rules, policies, and procedures, in line with ISO27001 Act as an escalation point for IT Support tickets, providing 3rd line or infrastructure support where required Listen attentively and ask the right questions to confidently diagnose and explain technical problems and solutions. Demonstrate a keen interest in delivering excellent technical support to clients and end-users. Maintain strong documentation skills. Configure and rollout equipment meticulously, conducting thorough testing. Exhibit strong organisational skills, multitasking abilities, and the ability to meet deadlines. Embrace our client's company mission, vision, and values, consistently delivering on them. Requirements of the 2nd line Support Engineer Previous experience in an IT support role, preferably within a Managed Service Provider setting. At least 3 years' experience in a technical hands-on and customer-facing role. Degree in a relevant field or equivalent years of experience. Demonstrated very good working experience with Microsoft 365 Cloud services, including MS Exchange, Intune, Device management, Azure AD and SharePoint. Demonstrated good working knowledge of Windows server OS (Apply online only), Exchange, Active Directory, multiple domain environment, DNS, DHCP and group policy. Demonstrated good knowledge of setting up routers, managed switches, and firewalls. Demonstrated good working knowledge of virtualisation technologies, VMware and Hyper-V. Excellent written and verbal communication skills coupled with strong documentation and organisational skills. Experience handling time-sensitive, pressure-intensive customer issues. Personal commitment to delivering the highest standards of work for clients. Benefits of the 2nd line Support Engineer: 20 days paid holiday per annum, in addition to Bank Holidays and your birthday as a holiday Pension scheme Private Health Care Blended training opportunities The opportunity to thrive in a growing company Heritage PS Talent Solutions are acting as an employment agency on behalf of its client. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website. Heritage PS Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future. Please note If this role is permanent, Heritage PS Talent Solutions is operating as the employment agency. If this job is a temporary role, Heritage PS Talent Solutions is operating as the employment business.
Job Specification For: Technical Engineer/Project manager Ref: VR/04750 Technical Engineer/Project manager Inspire Resourcing are recruiting for a Technical Engineer/Project manager to join our well-established company based in Ripley. Main duties: Providing escalation support to our 1st and 2nd line team Writing policies and procedures for customers (e.g. Dr plans and Cyber Essentials compliance) Pre-sales project planning, analysis and customer engagement, Maintenance of Microsoft windows server environments from 2008 to 2019 on-premise and Microsoft azure environments, Microsoft 365 suite of cloud services, Hyper-V and VMware infrastructures including clustering, TCP/IP network analytics, network topology design and cyber security Evaluation and deployment of new technologies Provide a 3rd line initial escalation point to our support team Requirements: Excellent knowledge of Microsoft technologies - up to Windows Server 2019, Exchange 2019, Hyper-V clustering, Windows 10/11, Office 2019 / Microsoft 365 and VMWare. (365, Cloud services, and Servers) Experience writing IT policies, procedures and project plan Ability to troubleshoot and investigate problems without defined causes. Demonstrable experience with firewalls, routing and VLAN technologies Ideally, you will have MCSE / MCITP Qualification - willingness to continue self-development and education is a must. Full driving license Up to 55,000 depending on Experience Hybrid flexibility
Mar 28, 2024
Full time
Job Specification For: Technical Engineer/Project manager Ref: VR/04750 Technical Engineer/Project manager Inspire Resourcing are recruiting for a Technical Engineer/Project manager to join our well-established company based in Ripley. Main duties: Providing escalation support to our 1st and 2nd line team Writing policies and procedures for customers (e.g. Dr plans and Cyber Essentials compliance) Pre-sales project planning, analysis and customer engagement, Maintenance of Microsoft windows server environments from 2008 to 2019 on-premise and Microsoft azure environments, Microsoft 365 suite of cloud services, Hyper-V and VMware infrastructures including clustering, TCP/IP network analytics, network topology design and cyber security Evaluation and deployment of new technologies Provide a 3rd line initial escalation point to our support team Requirements: Excellent knowledge of Microsoft technologies - up to Windows Server 2019, Exchange 2019, Hyper-V clustering, Windows 10/11, Office 2019 / Microsoft 365 and VMWare. (365, Cloud services, and Servers) Experience writing IT policies, procedures and project plan Ability to troubleshoot and investigate problems without defined causes. Demonstrable experience with firewalls, routing and VLAN technologies Ideally, you will have MCSE / MCITP Qualification - willingness to continue self-development and education is a must. Full driving license Up to 55,000 depending on Experience Hybrid flexibility
2nd Line Senior Service Delivery Analyst Aberdeen, Scotland Salary to 32,000 Are you a seasoned IT professional with a penchant for troubleshooting and problem-solving? Do you possess a keen ability to communicate effectively across diverse user groups? If so, we have an exciting opportunity for you to join our client's team as a 2nd Line Senior Service Delivery Analyst at their regional law firm. Essential Skills: Proficiency in high-level troubleshooting and root cause analysis. Ability to think logically and systematically. Effective communication skills and adeptness in handling a broad spectrum of users. Capability to understand and assess users' abilities. Previous IT support experience. Familiarity with Windows Desktop, Windows Server, Microsoft Office, VMWare, Networking, Microsoft 365, Apple iOS/Android, and Communication Platforms (Teams, Zoom, Webex). Knowledge of Microsoft Active Directory & Group Policy. Desirable Skills: Experience in mentoring junior team members to facilitate learning and development. Capacity to intervene in cases requiring a more meticulous approach. Ability to work autonomously and lead projects to completion when necessary. Demonstrated willingness to assist others at all times. Empathy and understanding towards less technical individuals, with an openness to comprehend their roles within the business. Key Responsibilities: Handle escalated Service Requests from Helpdesk Tickets, Phone, Email, or User Engagement. Serve as an escalation point for helpdesk engineers, maintaining a calm and logical approach in difficult encounters with end-users and during serious incidents. Manage operational time efficiently and provide comprehensive reporting data. Diagnose and resolve technical hardware and software issues to the best of your ability, seeking assistance when necessary. Provide general administration support for the firm's systems. Escalate problems to appropriate levels of support as required. This role may require travel to other offices and therefore you must be able to drive and own your own car. The salary for this role is in the region of 32,000. This is an office-based position at offices in Aberdeen.
Mar 28, 2024
Full time
2nd Line Senior Service Delivery Analyst Aberdeen, Scotland Salary to 32,000 Are you a seasoned IT professional with a penchant for troubleshooting and problem-solving? Do you possess a keen ability to communicate effectively across diverse user groups? If so, we have an exciting opportunity for you to join our client's team as a 2nd Line Senior Service Delivery Analyst at their regional law firm. Essential Skills: Proficiency in high-level troubleshooting and root cause analysis. Ability to think logically and systematically. Effective communication skills and adeptness in handling a broad spectrum of users. Capability to understand and assess users' abilities. Previous IT support experience. Familiarity with Windows Desktop, Windows Server, Microsoft Office, VMWare, Networking, Microsoft 365, Apple iOS/Android, and Communication Platforms (Teams, Zoom, Webex). Knowledge of Microsoft Active Directory & Group Policy. Desirable Skills: Experience in mentoring junior team members to facilitate learning and development. Capacity to intervene in cases requiring a more meticulous approach. Ability to work autonomously and lead projects to completion when necessary. Demonstrated willingness to assist others at all times. Empathy and understanding towards less technical individuals, with an openness to comprehend their roles within the business. Key Responsibilities: Handle escalated Service Requests from Helpdesk Tickets, Phone, Email, or User Engagement. Serve as an escalation point for helpdesk engineers, maintaining a calm and logical approach in difficult encounters with end-users and during serious incidents. Manage operational time efficiently and provide comprehensive reporting data. Diagnose and resolve technical hardware and software issues to the best of your ability, seeking assistance when necessary. Provide general administration support for the firm's systems. Escalate problems to appropriate levels of support as required. This role may require travel to other offices and therefore you must be able to drive and own your own car. The salary for this role is in the region of 32,000. This is an office-based position at offices in Aberdeen.
IT Infrastructure Engineer Overview: An Exciting opportunity has arisen to join an award winning team within a MSP based in the South West of England. This role will provide onsite, and some hybrid technical support for one of their largest clients. The ideal candidate will have excellent analytical and technical skills as well as being able to communicate effectively to customers. They will also need to be able to work autonomously as well as collaborate well within the on-site team. Role & Responsibilities: Respond effectively to queries and complete in a timely manner Take ownership of the tickets allocated in the system queue and resolve without escalation Work closely with the 2nd Line Engineers to ensure accurate troubleshooting Effectively collaborate with team members to ensure personal and team goals are met Report potential client facing risks Liaise with other teams to maintain fluidity and functionality Ensure Service Level Agreements (SLAs) are met Troubleshoot, maintain and support a variety of systems and software Prioritise and manage several issues simultaneously Provide excellent customer service Essential Skills & Experience: Strong MS Windows knowledge SSCM / Intune knowledge Experience with Office 365 Experience administering Linux operating systems and integration with MS Windows desktop and server Strong knowledge of VMWare SAN setup and administration Networking skills in LAN & WAN PowerShell scripting experience Package: Salary up to 50k Excellent benefits package Hybrid working
Mar 28, 2024
Full time
IT Infrastructure Engineer Overview: An Exciting opportunity has arisen to join an award winning team within a MSP based in the South West of England. This role will provide onsite, and some hybrid technical support for one of their largest clients. The ideal candidate will have excellent analytical and technical skills as well as being able to communicate effectively to customers. They will also need to be able to work autonomously as well as collaborate well within the on-site team. Role & Responsibilities: Respond effectively to queries and complete in a timely manner Take ownership of the tickets allocated in the system queue and resolve without escalation Work closely with the 2nd Line Engineers to ensure accurate troubleshooting Effectively collaborate with team members to ensure personal and team goals are met Report potential client facing risks Liaise with other teams to maintain fluidity and functionality Ensure Service Level Agreements (SLAs) are met Troubleshoot, maintain and support a variety of systems and software Prioritise and manage several issues simultaneously Provide excellent customer service Essential Skills & Experience: Strong MS Windows knowledge SSCM / Intune knowledge Experience with Office 365 Experience administering Linux operating systems and integration with MS Windows desktop and server Strong knowledge of VMWare SAN setup and administration Networking skills in LAN & WAN PowerShell scripting experience Package: Salary up to 50k Excellent benefits package Hybrid working
Introduction Saab UK is part of Scandinavia's largest defence company, bringing together the best of Swedish and British innovation. Saab offers world-leading solutions and services in defence, aviation, space, and civil security to keep people and society safe. Our UK presence has been growing at pace, meaning we can offer a wide range of opportunities for personal fulfilment and career growth. We currently employ over 500 people across eight sites in the UK, and our specialisations include software engineering, underwater robotics, radars, AI, and armed forces training. As part of the global entity Saab AB, Saab UK combines the innovative spirit of a start-up with the resources and expertise of a larger corporation. Globally, Saab employs over 22,000 people, with operations on every continent. Our partnerships with UK customers and industry mean we are able to deliver innovative solutions to complex challenges, anticipating the threats of tomorrow. We invest 23% of our annual revenue into research and development, collaborating with a range of partners including industry and academia. Saab is a company that offers our employees plenty of opportunities for growth and advancement. We embrace diversity and are committed to providing a workplace where individuals can thrive professionally, paving the way for future progression. We also recognise the need for a healthy work-life balance to ensure our staff have the chance to live a fulfilling life beyond the workplace. Role Purpose Support Engineers provide technical support to customers, projects and development teams, installing, commissioning and maintaining SAFE and related integrated systems and services. They will have comprehensive knowledge of the SAFE operating environment, configuration and functionality as well as deep expertise in system components and integrations. Key responsibilities Install, maintain and support operating environment for customers and project deliveries, including hardware and server build and configuration, application and system installation and commissioning, troubleshooting and patching. Support maintenance of internal and hosted development environments. Provide 2nd and 3rd line support to customers as part of service operations team Testing and documentation of installations and changes Advising project teams and customers for technical matters relating to infrastructure and environments. Experience/Qualifications Essential requirements Demonstrable knowledge and experience in 3 or more of the following: Microsoft Windows Server; Microsoft SQL Server; Virtualisation (HyperV, VMWare); Networking (Load balancing, Firewalls, TCP/IP); Linux; Telephony/UC (SIP, ACD, VOIP); Active Directory (ADFS, domain management, users/groups, policies, certificates etc.), Hardware installation and maintenance; Cloud (e.g. Azure, AWS, SaaS deployments etc). Good knowledge and experience of ITIL Experience of managing high availability environments and systems or with similar critical infrastructure delivery experience. Excellent communication skills - written and verbal. Desirable, but not essential Familiarity with Agile methodologies, tools and ways of working. Project Management experience and/or certification (Agile PM, PRINCE2, PMI or other) Experience of delivering and supporting IT services to support software development. Certification in relevant technologies. ITIL Foundation certificate or higher equivalent qualification Knowledge of working with Quality Management Systems, Continuous Improvement tools and frameworks such as Lean, 6-sigma, ISO9001 Profile This position would suit someone from an IT infrastructure or service delivery background, with experience working in critical delivery environments or where 99.999% availability is required (e.g., emergency control rooms, manufacturing, safety critical applications). Attention to detail, good work and time organisation and a high quality ethic are essential characteristics to be successful in this role
Mar 28, 2024
Full time
Introduction Saab UK is part of Scandinavia's largest defence company, bringing together the best of Swedish and British innovation. Saab offers world-leading solutions and services in defence, aviation, space, and civil security to keep people and society safe. Our UK presence has been growing at pace, meaning we can offer a wide range of opportunities for personal fulfilment and career growth. We currently employ over 500 people across eight sites in the UK, and our specialisations include software engineering, underwater robotics, radars, AI, and armed forces training. As part of the global entity Saab AB, Saab UK combines the innovative spirit of a start-up with the resources and expertise of a larger corporation. Globally, Saab employs over 22,000 people, with operations on every continent. Our partnerships with UK customers and industry mean we are able to deliver innovative solutions to complex challenges, anticipating the threats of tomorrow. We invest 23% of our annual revenue into research and development, collaborating with a range of partners including industry and academia. Saab is a company that offers our employees plenty of opportunities for growth and advancement. We embrace diversity and are committed to providing a workplace where individuals can thrive professionally, paving the way for future progression. We also recognise the need for a healthy work-life balance to ensure our staff have the chance to live a fulfilling life beyond the workplace. Role Purpose Support Engineers provide technical support to customers, projects and development teams, installing, commissioning and maintaining SAFE and related integrated systems and services. They will have comprehensive knowledge of the SAFE operating environment, configuration and functionality as well as deep expertise in system components and integrations. Key responsibilities Install, maintain and support operating environment for customers and project deliveries, including hardware and server build and configuration, application and system installation and commissioning, troubleshooting and patching. Support maintenance of internal and hosted development environments. Provide 2nd and 3rd line support to customers as part of service operations team Testing and documentation of installations and changes Advising project teams and customers for technical matters relating to infrastructure and environments. Experience/Qualifications Essential requirements Demonstrable knowledge and experience in 3 or more of the following: Microsoft Windows Server; Microsoft SQL Server; Virtualisation (HyperV, VMWare); Networking (Load balancing, Firewalls, TCP/IP); Linux; Telephony/UC (SIP, ACD, VOIP); Active Directory (ADFS, domain management, users/groups, policies, certificates etc.), Hardware installation and maintenance; Cloud (e.g. Azure, AWS, SaaS deployments etc). Good knowledge and experience of ITIL Experience of managing high availability environments and systems or with similar critical infrastructure delivery experience. Excellent communication skills - written and verbal. Desirable, but not essential Familiarity with Agile methodologies, tools and ways of working. Project Management experience and/or certification (Agile PM, PRINCE2, PMI or other) Experience of delivering and supporting IT services to support software development. Certification in relevant technologies. ITIL Foundation certificate or higher equivalent qualification Knowledge of working with Quality Management Systems, Continuous Improvement tools and frameworks such as Lean, 6-sigma, ISO9001 Profile This position would suit someone from an IT infrastructure or service delivery background, with experience working in critical delivery environments or where 99.999% availability is required (e.g., emergency control rooms, manufacturing, safety critical applications). Attention to detail, good work and time organisation and a high quality ethic are essential characteristics to be successful in this role
3rd Line Support Engineer Location Bromsgrove Salary £30-£40k per annum Full time Benefits 22 days holiday per year plus bank holidays (increases after 3 years) Contributory pension scheme (after 3-months) Company laptop Company mobile phone or contribution to personal mobile phone Health Cash Plan (after probation) Purpose of role: The company has been operating for almost 8 years providing Datacentre Hosting, IT Support and VOIP systems out of our offices in Stourport on Severn. As a business, the company are growing and understand that their people are an important part of what enables this to happen. Due to this growth, they are looking for exceptional people to be part of the team and journey. If you are passionate with a will to succeed, then the company would love to hear from you. The successful candidate will have a strong understanding of IT technologies with a desire to deliver a high-quality service to external customers. You will have previous experience of working in a similar role with. suitable personal skills to build relationships with colleagues and clients. highly effective communication skills and phone manner the ability to handle challenging customer situations and work under pressure. the ability to prioritise workload and multitask. the ability to work in a proactive, methodical manner whilst having attention to detail. strong problemsolving skills Main Responsibilities Provide IT Troubleshooting via telephone and remote support software. 3rd line escalation from 1st and 2nd line support engineers To provide some onsite solution implementation To diagnose faults with technical systems and take appropriate action. To help create new knowledge base articles to share information for reuse throughout the team and customer base. Provide a high level and effective service to the company IT and its customers. Working with Senior Management team to provide top level IT expertise. Technical Skills Required Knowledge of virtualisation technologies (Hyper-V/VMWare). Also, Server, Storage and Networking would be preferred. Ability to produce clear and concise documentation. Microsoft Windows Server technology design and implementation Good knowledge of Active Directory design and implementation Good knowledge of cloud technologies (Exchange online, SharePoint, Intune) Understanding of security solutions such as implementation of Nextgen Firewalls Please apply with your CV in the first instance. Wright Staff are acting as an employment business in relation to this vacancy.
Mar 28, 2024
Full time
3rd Line Support Engineer Location Bromsgrove Salary £30-£40k per annum Full time Benefits 22 days holiday per year plus bank holidays (increases after 3 years) Contributory pension scheme (after 3-months) Company laptop Company mobile phone or contribution to personal mobile phone Health Cash Plan (after probation) Purpose of role: The company has been operating for almost 8 years providing Datacentre Hosting, IT Support and VOIP systems out of our offices in Stourport on Severn. As a business, the company are growing and understand that their people are an important part of what enables this to happen. Due to this growth, they are looking for exceptional people to be part of the team and journey. If you are passionate with a will to succeed, then the company would love to hear from you. The successful candidate will have a strong understanding of IT technologies with a desire to deliver a high-quality service to external customers. You will have previous experience of working in a similar role with. suitable personal skills to build relationships with colleagues and clients. highly effective communication skills and phone manner the ability to handle challenging customer situations and work under pressure. the ability to prioritise workload and multitask. the ability to work in a proactive, methodical manner whilst having attention to detail. strong problemsolving skills Main Responsibilities Provide IT Troubleshooting via telephone and remote support software. 3rd line escalation from 1st and 2nd line support engineers To provide some onsite solution implementation To diagnose faults with technical systems and take appropriate action. To help create new knowledge base articles to share information for reuse throughout the team and customer base. Provide a high level and effective service to the company IT and its customers. Working with Senior Management team to provide top level IT expertise. Technical Skills Required Knowledge of virtualisation technologies (Hyper-V/VMWare). Also, Server, Storage and Networking would be preferred. Ability to produce clear and concise documentation. Microsoft Windows Server technology design and implementation Good knowledge of Active Directory design and implementation Good knowledge of cloud technologies (Exchange online, SharePoint, Intune) Understanding of security solutions such as implementation of Nextgen Firewalls Please apply with your CV in the first instance. Wright Staff are acting as an employment business in relation to this vacancy.
IT Infrastructure Engineer - Hull - 40k to 45k Principal IT are working with a well established UK Manufacturing business based in Hull. They're looking for an experienced 3rd Line Support/Infrastructure Engineer to join their team on a permanent basis. Within this role, you will be responsible for 2nd & 3rd Line Responsibilities along with helping the core infrastructure platforms whilst maintaining operational SLA's across the business. This role is more of a project delivery role as you would be spending most of your time on projects for both internal and external customers. Technology and Skills required - VMware Firewalls Linux SQL Server VMware SAN Storage Management Understanding of Windows Operating Systems & Microsoft Office The Package: If successful our client is offering a salary of between 40k to 45k per annum along with 25 days holiday. With this, you will also receive an attractive benefits package in return for your hard work, along with the opportunity to develop your skills. Bonus of up to 10% of salary per annum Statutory pension contributions Mobile Phone and Laptop Personal Development Programmes Training Opportunities How to Apply If you are interested in hearing more about this IT Infrastructure Engineer or interested in applying for the role please follow the link below or contact Principal IT Directly. INDGH
Mar 28, 2024
Full time
IT Infrastructure Engineer - Hull - 40k to 45k Principal IT are working with a well established UK Manufacturing business based in Hull. They're looking for an experienced 3rd Line Support/Infrastructure Engineer to join their team on a permanent basis. Within this role, you will be responsible for 2nd & 3rd Line Responsibilities along with helping the core infrastructure platforms whilst maintaining operational SLA's across the business. This role is more of a project delivery role as you would be spending most of your time on projects for both internal and external customers. Technology and Skills required - VMware Firewalls Linux SQL Server VMware SAN Storage Management Understanding of Windows Operating Systems & Microsoft Office The Package: If successful our client is offering a salary of between 40k to 45k per annum along with 25 days holiday. With this, you will also receive an attractive benefits package in return for your hard work, along with the opportunity to develop your skills. Bonus of up to 10% of salary per annum Statutory pension contributions Mobile Phone and Laptop Personal Development Programmes Training Opportunities How to Apply If you are interested in hearing more about this IT Infrastructure Engineer or interested in applying for the role please follow the link below or contact Principal IT Directly. INDGH
GreatFind Recruitment
Kingston Upon Thames, Surrey
We are recruiting a 2nd line Service Desk Engineer for a leading managed service provider in the education sector! Could this be you? This is a permanent position in the Surbiton Area with an excellent salary of up to £38,000! Apply today! Role Overview Responsible for managing the day-to-day essentials of a service desk and collaborating with other engineers to ensure fast and reliable ticket resolution as well as this you will be escalation point for 1st/2nd line. As directed by the management, you will also provide support and maintenance to client sites, maintaining the company's excellent reputation. Responsibilities: Provide hardware, software, and peripheral support for workstations and ICT equipment. Escalations: Advanced troubleshooting of issues that 1st/2nd line cannot resolve. Group Policy GPO. M365 troubleshooting, ie mail flow issues. Ability to create new WDS/MDT build images/sequences and add applications. Working on mini projects. Offering first- and second-line technical support to customers, mostly remotely, but also on-site when required. Configure email accounts and manage network-wide settings. Maintaining, updating, and supporting various ICT networks. Keep management informed about client requests for supplies and products. Create system-specific projects with open-source software. Install new PCs & other equipment as necessary. Provide support to school administrators and users regarding the school's IT systems. The installation, configuration and maintenance of antivirus software. Requirements: Experience working in a similar IT Support environment with a school or educational setting. Working knowledge of MDMs: MS Intune, Meraki device manager, Jamf School, Apple School Manager. Excellent understanding of Windows Server 2012 R2, 2016 and 2019, Active Directory, GPO, DHCP, DNS, Win10 / Win 11 / Mac OSX / iOS, Google Workspace for Education, Microsoft 365, Azure, Hyper-V and VMWare ESXi. Experienced in network communications and network switching hardware - diagnosing faults, configuring switches, and designing topologies efficiently. Excellent communication skills. Person Specification: Problem solver. Highly Organised. Analytically minded. About GreatFind Recruitment Here at GreatFind Recruitment, with 20 years EdTech experience, we specialise in Sourcing IT Talent for Education and the technology sector. Our clients include schools, multi-academy trusts, IT service providers, IT resellers, and educational software providers, Providing marketing, sales, technical, and operational professionals is our forte. At our agency, we know exactly what skills, personal attributes, and work experience our candidates need to succeed within our clients' businesses. We are an equal opportunity provider. Please note that as a result of the high volume of applications we receive, we may not be able to provide individual responses to each application. If you have not received any communication from us within three business days, please consider your application unsuccessful.
Mar 28, 2024
Full time
We are recruiting a 2nd line Service Desk Engineer for a leading managed service provider in the education sector! Could this be you? This is a permanent position in the Surbiton Area with an excellent salary of up to £38,000! Apply today! Role Overview Responsible for managing the day-to-day essentials of a service desk and collaborating with other engineers to ensure fast and reliable ticket resolution as well as this you will be escalation point for 1st/2nd line. As directed by the management, you will also provide support and maintenance to client sites, maintaining the company's excellent reputation. Responsibilities: Provide hardware, software, and peripheral support for workstations and ICT equipment. Escalations: Advanced troubleshooting of issues that 1st/2nd line cannot resolve. Group Policy GPO. M365 troubleshooting, ie mail flow issues. Ability to create new WDS/MDT build images/sequences and add applications. Working on mini projects. Offering first- and second-line technical support to customers, mostly remotely, but also on-site when required. Configure email accounts and manage network-wide settings. Maintaining, updating, and supporting various ICT networks. Keep management informed about client requests for supplies and products. Create system-specific projects with open-source software. Install new PCs & other equipment as necessary. Provide support to school administrators and users regarding the school's IT systems. The installation, configuration and maintenance of antivirus software. Requirements: Experience working in a similar IT Support environment with a school or educational setting. Working knowledge of MDMs: MS Intune, Meraki device manager, Jamf School, Apple School Manager. Excellent understanding of Windows Server 2012 R2, 2016 and 2019, Active Directory, GPO, DHCP, DNS, Win10 / Win 11 / Mac OSX / iOS, Google Workspace for Education, Microsoft 365, Azure, Hyper-V and VMWare ESXi. Experienced in network communications and network switching hardware - diagnosing faults, configuring switches, and designing topologies efficiently. Excellent communication skills. Person Specification: Problem solver. Highly Organised. Analytically minded. About GreatFind Recruitment Here at GreatFind Recruitment, with 20 years EdTech experience, we specialise in Sourcing IT Talent for Education and the technology sector. Our clients include schools, multi-academy trusts, IT service providers, IT resellers, and educational software providers, Providing marketing, sales, technical, and operational professionals is our forte. At our agency, we know exactly what skills, personal attributes, and work experience our candidates need to succeed within our clients' businesses. We are an equal opportunity provider. Please note that as a result of the high volume of applications we receive, we may not be able to provide individual responses to each application. If you have not received any communication from us within three business days, please consider your application unsuccessful.
3rd Line IT Support Engineer. Based in Kings Lynn, Norfolk, I have a new requirement for an 3rd Line IT Support Engineer with the option of 1-2 days WFH after initial settling in period has commenced. My client would consider an 2nd/3rd liner ready to step into a more of a pure 3rd line role! Roleis on shift basis covering the hours of 7.30 to 18.00 on an 8 hour day and one Saturdays a month (from 9am to 1pm). You must have experience/technical skill in the following : Azure installation experience VMWare/Hyper-V Watchguard experience or similar Windows Server Microsoft Exchange Microsoft 365 Experience in working with ticket systems Understanding of priorities and SLAs Clean, UK driving license Any ITIL Framework experience is a bonus Role involves: Project work Providing 2nd (10%) / 3rd (90%) line IT Support to our customers Monitoring Customer's Infrastructure Following escalation procedures to ensure Service Level Agreements are met Managing customer issues through to closure Identifying recurring outages and trends Providing ongoing documentation and improvement of processes Assisting other engineers with problem resolution and training needs Leading customer IT projects Providing strategic IT advice Supporting and developing internal IT systems Please send your most up to date CV to me ASAP for a full job spec!
Mar 28, 2024
Full time
3rd Line IT Support Engineer. Based in Kings Lynn, Norfolk, I have a new requirement for an 3rd Line IT Support Engineer with the option of 1-2 days WFH after initial settling in period has commenced. My client would consider an 2nd/3rd liner ready to step into a more of a pure 3rd line role! Roleis on shift basis covering the hours of 7.30 to 18.00 on an 8 hour day and one Saturdays a month (from 9am to 1pm). You must have experience/technical skill in the following : Azure installation experience VMWare/Hyper-V Watchguard experience or similar Windows Server Microsoft Exchange Microsoft 365 Experience in working with ticket systems Understanding of priorities and SLAs Clean, UK driving license Any ITIL Framework experience is a bonus Role involves: Project work Providing 2nd (10%) / 3rd (90%) line IT Support to our customers Monitoring Customer's Infrastructure Following escalation procedures to ensure Service Level Agreements are met Managing customer issues through to closure Identifying recurring outages and trends Providing ongoing documentation and improvement of processes Assisting other engineers with problem resolution and training needs Leading customer IT projects Providing strategic IT advice Supporting and developing internal IT systems Please send your most up to date CV to me ASAP for a full job spec!
3rd Line IT Support Engineer Oxfordshire / On-Site with occasional travel 40,000 - 45,000 + bonus, share scheme, private dental and medical, a generous pension and more Full Time / Permanent The Role and Company My client, a well-established professional services organisation, is looking for an experienced 3rd Line IT Support Engineer to join their small but growing in-house IT Team. The role will be a combination of both support (2nd and 3rd Line) and exciting project work working closely with the IT Manager and other IT Engineers. The role will be based just north of Oxford with very occasional travel to other offices in the UK. Responsibilities Configure and deploy infrastructure items including servers, networks, and all IT peripherals, for example: printers, scanners, mobiles devices, laptops and thin clients. Monitor and manage the IT systems using appropriate tools, and with the aid of the IT suppliers where appropriate, in order to maximise performance and uptime. Be an effective point of contact for internal IT, resolving issues or referring to 3rd parties as appropriate Support the Helpdesk Team - providing escalation to telephone support, and 1st - 3rd line support as this role is the primary escalation / cover point for the 1st/2nd line Helpdesk team. Identify areas where improvements can be made in the IT service. Take responsibility for assigned Projects and deliver them to time, cost and quality. Maintaining a high level of Cyber Security awareness and being proactive in securing our infrastructure and systems. Mentor and train other members of the Internal IT Team. Skills and Experience required Previous IT support experience, ideally 3rd line level but strong 2nd line experience is considered Good team player with flexible approach to working environment Experience with VMWare virtualisation and ideally some Citrix knowledge Experience supporting and implementing Microsoft Windows Server and Microsoft SQL Supporting Microsoft Office 365 including: Email, Teams, OneDrive, SharePoint Good working knowledge of Multi-Factor Authentication Good working knowledge of networking: Firewalls, Switches, Patching and Wi-Fi Experience of supporting backup tools such as Veeam Supporting Domain Services including Active Directory and Group Policy Ability to deliver major system upgrades, complete change control and project work Good documentation skills with an eye for details and accuracy: technical change controls, user guides, business processes, standards, policies and procedures Please apply via the link or contact (url removed) for more information. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Mar 28, 2024
Full time
3rd Line IT Support Engineer Oxfordshire / On-Site with occasional travel 40,000 - 45,000 + bonus, share scheme, private dental and medical, a generous pension and more Full Time / Permanent The Role and Company My client, a well-established professional services organisation, is looking for an experienced 3rd Line IT Support Engineer to join their small but growing in-house IT Team. The role will be a combination of both support (2nd and 3rd Line) and exciting project work working closely with the IT Manager and other IT Engineers. The role will be based just north of Oxford with very occasional travel to other offices in the UK. Responsibilities Configure and deploy infrastructure items including servers, networks, and all IT peripherals, for example: printers, scanners, mobiles devices, laptops and thin clients. Monitor and manage the IT systems using appropriate tools, and with the aid of the IT suppliers where appropriate, in order to maximise performance and uptime. Be an effective point of contact for internal IT, resolving issues or referring to 3rd parties as appropriate Support the Helpdesk Team - providing escalation to telephone support, and 1st - 3rd line support as this role is the primary escalation / cover point for the 1st/2nd line Helpdesk team. Identify areas where improvements can be made in the IT service. Take responsibility for assigned Projects and deliver them to time, cost and quality. Maintaining a high level of Cyber Security awareness and being proactive in securing our infrastructure and systems. Mentor and train other members of the Internal IT Team. Skills and Experience required Previous IT support experience, ideally 3rd line level but strong 2nd line experience is considered Good team player with flexible approach to working environment Experience with VMWare virtualisation and ideally some Citrix knowledge Experience supporting and implementing Microsoft Windows Server and Microsoft SQL Supporting Microsoft Office 365 including: Email, Teams, OneDrive, SharePoint Good working knowledge of Multi-Factor Authentication Good working knowledge of networking: Firewalls, Switches, Patching and Wi-Fi Experience of supporting backup tools such as Veeam Supporting Domain Services including Active Directory and Group Policy Ability to deliver major system upgrades, complete change control and project work Good documentation skills with an eye for details and accuracy: technical change controls, user guides, business processes, standards, policies and procedures Please apply via the link or contact (url removed) for more information. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
2nd Line Support Engineer 30,000 Hove Area Are you a talented IT professional looking for an exciting opportunity to showcase your skills? We are seeking a proactive and customer-focused 2nd Line Support Engineer to join our client's dynamic team at a leading IT managed service provider company. The successful candidate would need to have a driving license and MSP experience. Benefits: Access to pool vehicles for work related activities Located on the seafront by the Lady Bee Marina with nearby cafes and beach 5 minutes from train station and bus routes Large modern air-conditioned office Friendly working environment with regular social events High spec workstation setups including Nitro chairs Training Free drinks and snacks Breakout area for pool, table tennis and air hockey. Holiday entitlement increases based on length of service What the role entails: Some of the main duties of the 2nd Line Support Engineer will include: Manage multiple tickets and projects Assisting technical support requests within the team and working on 2nd line tickets and projects. Keeping the IT documentation up to date Meet and exceed SLAs Ensure good communication to both customers and staff Direct reporting and working closely with the senior management team. This is an office based role. Some onsite works where required. Occasional overtime offered What experience you need to be the successful 2nd Line Support Engineer : Ability to work independently and as part of a team. Working in a pressurised environment handling multiple tickets and incoming requests Exceptional customer service skills and engagement. 2nd Line Service desk experience Experience of working with Microsoft technologies (incl. AD, Windows Server, DNS, DHCP, NPS) Experience of working with network technologies (Firewall, Switches, Routers, Wi-Fi) Experience in Cloud Solutions (Microsoft Office 365, Azure) Experience in Storage Solutions (NAS, SharePoint) Experience in Virtualisation Technologies (VMWare, Hyper-V) Experience with RMM Management Experience with PSA Management Experience with Document Management Systems This really is a fantastic opportunity for a 2nd Line Support Engineer to progress their career. If you are interested, please apply as soon as possible as this position will be filled quickly so don't miss out! Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Mar 28, 2024
Full time
2nd Line Support Engineer 30,000 Hove Area Are you a talented IT professional looking for an exciting opportunity to showcase your skills? We are seeking a proactive and customer-focused 2nd Line Support Engineer to join our client's dynamic team at a leading IT managed service provider company. The successful candidate would need to have a driving license and MSP experience. Benefits: Access to pool vehicles for work related activities Located on the seafront by the Lady Bee Marina with nearby cafes and beach 5 minutes from train station and bus routes Large modern air-conditioned office Friendly working environment with regular social events High spec workstation setups including Nitro chairs Training Free drinks and snacks Breakout area for pool, table tennis and air hockey. Holiday entitlement increases based on length of service What the role entails: Some of the main duties of the 2nd Line Support Engineer will include: Manage multiple tickets and projects Assisting technical support requests within the team and working on 2nd line tickets and projects. Keeping the IT documentation up to date Meet and exceed SLAs Ensure good communication to both customers and staff Direct reporting and working closely with the senior management team. This is an office based role. Some onsite works where required. Occasional overtime offered What experience you need to be the successful 2nd Line Support Engineer : Ability to work independently and as part of a team. Working in a pressurised environment handling multiple tickets and incoming requests Exceptional customer service skills and engagement. 2nd Line Service desk experience Experience of working with Microsoft technologies (incl. AD, Windows Server, DNS, DHCP, NPS) Experience of working with network technologies (Firewall, Switches, Routers, Wi-Fi) Experience in Cloud Solutions (Microsoft Office 365, Azure) Experience in Storage Solutions (NAS, SharePoint) Experience in Virtualisation Technologies (VMWare, Hyper-V) Experience with RMM Management Experience with PSA Management Experience with Document Management Systems This really is a fantastic opportunity for a 2nd Line Support Engineer to progress their career. If you are interested, please apply as soon as possible as this position will be filled quickly so don't miss out! Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
3rd Line Support Engineer - Managed Services Provider - Windows Server, Microsoft 365, Azure, VMWare, Sophos West Yorkshire - Hybrid - 40,000 Applause IT are looking for a 3rd Line Support Engineer to join a service desk team for a managed services provider based in West Yorkshire. The organisation provides managed services to industry sectors such as law firms, estate agents and marketing agencies. The role will entail being an escalation point for 1st and 2nd line Engineers as well as responding to major incidents and complex 3rd line issues. You will also be providing excellent customer service to all clients, communicating with internal and external members to ensure tasks are completed on time. The 3rd Line Support Engineer will experience with: Microsoft Windows server (2012, 2016, 2019 and 2022 Windows 7/10 and Microsoft Office Virtualisation troubleshooting (Hyper V) Cloud Services (Azure/RDS/Citrix Networking, routing, and firewalls (Sophos) VOIP Technologies Benefits include: Healthcare and Well-being Scheme Pension Scheme (additional employer contribution) Simply Health 25 days holiday plus bank holiday (this increases with length of service) Life Assurance Perkbox This is an excellent opportunity for an experienced 3rd Line Support Engineer who has experience with at a managed services provider. While the role is hybrid, only candidates who are within a commutable distance from Leeds will be considered. Sponsorship candidates will unfortunately not be eligible to apply. If this sounds like the role for you, please click APPLY NOW! 3rd Line Support Engineer - Managed Services Provider - Windows Server, Microsoft 365, Azure, VMWare, Sophos West Yorkshire - Hybrid - 40,000
Mar 28, 2024
Full time
3rd Line Support Engineer - Managed Services Provider - Windows Server, Microsoft 365, Azure, VMWare, Sophos West Yorkshire - Hybrid - 40,000 Applause IT are looking for a 3rd Line Support Engineer to join a service desk team for a managed services provider based in West Yorkshire. The organisation provides managed services to industry sectors such as law firms, estate agents and marketing agencies. The role will entail being an escalation point for 1st and 2nd line Engineers as well as responding to major incidents and complex 3rd line issues. You will also be providing excellent customer service to all clients, communicating with internal and external members to ensure tasks are completed on time. The 3rd Line Support Engineer will experience with: Microsoft Windows server (2012, 2016, 2019 and 2022 Windows 7/10 and Microsoft Office Virtualisation troubleshooting (Hyper V) Cloud Services (Azure/RDS/Citrix Networking, routing, and firewalls (Sophos) VOIP Technologies Benefits include: Healthcare and Well-being Scheme Pension Scheme (additional employer contribution) Simply Health 25 days holiday plus bank holiday (this increases with length of service) Life Assurance Perkbox This is an excellent opportunity for an experienced 3rd Line Support Engineer who has experience with at a managed services provider. While the role is hybrid, only candidates who are within a commutable distance from Leeds will be considered. Sponsorship candidates will unfortunately not be eligible to apply. If this sounds like the role for you, please click APPLY NOW! 3rd Line Support Engineer - Managed Services Provider - Windows Server, Microsoft 365, Azure, VMWare, Sophos West Yorkshire - Hybrid - 40,000
3rd Line Infrastructure Support Engineer 45k - 50k + benefits An exciting and ambitious managed service provider (MSP) are looking for an experienced 3rd Line Engineer to join their team. The role will require that you to provide high level infrastructure support to their SME sized clients, based at their HQ (North West London) with occasional client visits. Working as an escalation point for the service desk, you will be clearly identifying issues and troubleshooting through to resolution. There is a great opportunity to be involved with some exciting projects as well as gain personal and career development within a fast-growing MSP and a great team. Duties & Accountabilities: Act as an escalation point for the service desk, responding to calls and tickets from clients, clearly identify issues, troubleshooting through to resolution. Monitor systems and identify performance issues proactively Work within strict SLA timeframes and manage escalation of incidents within defined timelines Identify problem trends and implement changes as required Identify, design and plan to ensure continued service availability and ensure all changes are carried out in a controlled and tested manor Work with other functions within the business to help identify issues and requirements with a view to continued service improvement Provide technical advice and recommendations for tickets assigned to 1st & 2nd line engineers, transferring knowledge to junior colleagues Ensure work is completed in line with KPI targets and personal objectives. Technology Requirements: A strong background in Windows Server Support including Active Directory, Group Policy, DFS, DNS, DHCP, Powershell. A strong background in working with MS Exchange / Office 365. A strong background in virtualised environments, VMware and/or Hyper V. Network Security Solutions / Support experience would be of benefit (not a requirement) Understanding/knowledge of Microsoft Azure and Cloud Technologies Understanding/knowledge of Sentinel / Defender suite would also be of benefit
Mar 28, 2024
Full time
3rd Line Infrastructure Support Engineer 45k - 50k + benefits An exciting and ambitious managed service provider (MSP) are looking for an experienced 3rd Line Engineer to join their team. The role will require that you to provide high level infrastructure support to their SME sized clients, based at their HQ (North West London) with occasional client visits. Working as an escalation point for the service desk, you will be clearly identifying issues and troubleshooting through to resolution. There is a great opportunity to be involved with some exciting projects as well as gain personal and career development within a fast-growing MSP and a great team. Duties & Accountabilities: Act as an escalation point for the service desk, responding to calls and tickets from clients, clearly identify issues, troubleshooting through to resolution. Monitor systems and identify performance issues proactively Work within strict SLA timeframes and manage escalation of incidents within defined timelines Identify problem trends and implement changes as required Identify, design and plan to ensure continued service availability and ensure all changes are carried out in a controlled and tested manor Work with other functions within the business to help identify issues and requirements with a view to continued service improvement Provide technical advice and recommendations for tickets assigned to 1st & 2nd line engineers, transferring knowledge to junior colleagues Ensure work is completed in line with KPI targets and personal objectives. Technology Requirements: A strong background in Windows Server Support including Active Directory, Group Policy, DFS, DNS, DHCP, Powershell. A strong background in working with MS Exchange / Office 365. A strong background in virtualised environments, VMware and/or Hyper V. Network Security Solutions / Support experience would be of benefit (not a requirement) Understanding/knowledge of Microsoft Azure and Cloud Technologies Understanding/knowledge of Sentinel / Defender suite would also be of benefit
A fantastic opportunity has arisen for an enthusiastic 2nd line support engineer to join a forward-thinking Managed Service Provider, based in Bristol. Salary - £34,000 Job type - Permanent Working Hours - Mon - Fri The key purpose of a 2nd Line Support Engineer: To provide 2nd Line Support either directly from the customer or escalated from the 1st line team. This involves assistance by phone, email, and/or using a ticket management system. You will also be responsible for updating the internal knowledge base with issue resolution details. As a 2nd Line/Technical support engineer, you will have the following skills/experience to be considered. Experience working as 2nd Line Technical Support Engineer or similar. Good communication, documentation, and customer service skills Microsoft server operating systems Microsoft Exchange Microsoft Active Directory VMware and/or Microsoft Hyper-V (VMware preferred) Microsoft Office 365 Veeam Backup & Replication Microsoft Windows Desktop Operating Systems Experience working in a busy MSP environment Experience in configuring and supporting network devices such as Firewalls and Switches Good understanding of principles of ITIL Framework In return, you will join a fun, dynamic team who work collaboratively and support each other. They want to work with outgoing people so it is essential that you can demonstrate confidence and a friendly approach. If you have worked in an MSP environment, this would be a huge advantage. However, as long as you have most of the technical skills listed above, and have the right attitude and experience in a 2nd line role, then please apply. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with Judge Recruitment for as long as is necessary to process your application. Please see our Privacy Notice on our website for more information.
Mar 28, 2024
Full time
A fantastic opportunity has arisen for an enthusiastic 2nd line support engineer to join a forward-thinking Managed Service Provider, based in Bristol. Salary - £34,000 Job type - Permanent Working Hours - Mon - Fri The key purpose of a 2nd Line Support Engineer: To provide 2nd Line Support either directly from the customer or escalated from the 1st line team. This involves assistance by phone, email, and/or using a ticket management system. You will also be responsible for updating the internal knowledge base with issue resolution details. As a 2nd Line/Technical support engineer, you will have the following skills/experience to be considered. Experience working as 2nd Line Technical Support Engineer or similar. Good communication, documentation, and customer service skills Microsoft server operating systems Microsoft Exchange Microsoft Active Directory VMware and/or Microsoft Hyper-V (VMware preferred) Microsoft Office 365 Veeam Backup & Replication Microsoft Windows Desktop Operating Systems Experience working in a busy MSP environment Experience in configuring and supporting network devices such as Firewalls and Switches Good understanding of principles of ITIL Framework In return, you will join a fun, dynamic team who work collaboratively and support each other. They want to work with outgoing people so it is essential that you can demonstrate confidence and a friendly approach. If you have worked in an MSP environment, this would be a huge advantage. However, as long as you have most of the technical skills listed above, and have the right attitude and experience in a 2nd line role, then please apply. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with Judge Recruitment for as long as is necessary to process your application. Please see our Privacy Notice on our website for more information.
Title: Systems Engineer Salary: 40,000 Location: Trafford Park Are you a talented and experienced 2nd/3rd Line Network Engineer looking for a new challenge in Trafford Park? We have an exciting opportunity to join our team as a 2nd/3rd Line Network Engineer. As a 2nd/3rd Line Network Engineer, you will be responsible for providing technical support to our clients, resolving complex technical issues and ensuring maximum uptime for their systems. You will be working alongside other engineers and will be responsible for mentoring junior members of the team. Responsibilities: Provide 2nd/3rd line Network technical support to clients via phone, email, and remote support tools. Troubleshoot and resolve complex technical issues, ensuring timely resolution of incidents. Monitor client systems, identify and proactively resolve issues before they impact the client's business. Collaborate with other engineers to develop and implement solutions to technical challenges. Act as a mentor to junior members of the team. Requirements: At least 3 years of experience in a network or technical support role, preferably in a managed service provider environment. Excellent troubleshooting and problem-solving skills. Understanding of networking concepts and protocols (Routers, Switches, Firewalls). Strong knowledge of Windows Server, Active Directory, Azure and Exchange. Experience with virtualisation technologies such as VMware and Hyper-V. Ability to work in a fast-paced, deadline-driven environment. We offer competitive compensation packages, opportunities for growth, and a dynamic work environment. If you have a passion for technology and a commitment to customer service, we want to hear from you! Apply today to join our team as a 2nd/3rd Line Network Engineer in Trafford Park. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Mar 28, 2024
Full time
Title: Systems Engineer Salary: 40,000 Location: Trafford Park Are you a talented and experienced 2nd/3rd Line Network Engineer looking for a new challenge in Trafford Park? We have an exciting opportunity to join our team as a 2nd/3rd Line Network Engineer. As a 2nd/3rd Line Network Engineer, you will be responsible for providing technical support to our clients, resolving complex technical issues and ensuring maximum uptime for their systems. You will be working alongside other engineers and will be responsible for mentoring junior members of the team. Responsibilities: Provide 2nd/3rd line Network technical support to clients via phone, email, and remote support tools. Troubleshoot and resolve complex technical issues, ensuring timely resolution of incidents. Monitor client systems, identify and proactively resolve issues before they impact the client's business. Collaborate with other engineers to develop and implement solutions to technical challenges. Act as a mentor to junior members of the team. Requirements: At least 3 years of experience in a network or technical support role, preferably in a managed service provider environment. Excellent troubleshooting and problem-solving skills. Understanding of networking concepts and protocols (Routers, Switches, Firewalls). Strong knowledge of Windows Server, Active Directory, Azure and Exchange. Experience with virtualisation technologies such as VMware and Hyper-V. Ability to work in a fast-paced, deadline-driven environment. We offer competitive compensation packages, opportunities for growth, and a dynamic work environment. If you have a passion for technology and a commitment to customer service, we want to hear from you! Apply today to join our team as a 2nd/3rd Line Network Engineer in Trafford Park. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
3rd Line IT Support Engineer, Witney, £40,000pa - £44,000pa plus bonus & benefits: An exceptional opportunity has arisen for a 3rd Line IT Support Engineer to join a market leading organisation in Witney. Working in a small team, whose remit is to provide exceptional IT Support to this rapidly expanding business of over 100 employees across several Thames Valley locations, you will gain excellent experience across a range of desktop and infrastructure technology working closely with the Systems Manager and Head of IT. On a day-to-day basis, the successful 3rd Line IT Support Engineer will be responsible for providing 1st 3rd Line Support and getting involved with a variety of project work. You will also act as an escalation point to the 1st and 2nd line helpdesk engineers. This is a great hands-on opportunity for a 3rd Line IT Support Engineer to either take the next step in their career or it would be a great side ways move for someone who wants to work local to the Witney area. About you: The successful 3rd Line IT Support Engineer will need previous experience in a 2nd/3rd line level role. You will need excellent communication skills, both over the phone and face to face with end users. The following skills and experience are required for this 3rd Line IT Support Engineer role: Knowledge of Microsoft Word, Excel, Outlook and ideally Adviser Office, Volume and Pulse dealing system Ability to work under pressure at times Office 365 Experience of administering MS Exchange and MS SQL Knowledge of VMware, VMware tools and virtual technologies Knowledge of Citrix (Desirable) Good working knowledge of Windows OS (server and client) Knowledge of servers, networking, firewall, UPS, desktops, laptops, thin clients and printers Understanding of Veeam backup and replication Our client is offering a competitive salary, annual company bonus, great office space, with great benefits such as share scheme, pension and private medical insurance. If you re a 2nd/3rd line level IT Support Engineer who is looking for an internal senior IT Support role covering Infrastructure, please drop Mark at MARS a copy of your CV. MARS Recruitment is an equal opportunities employer and positively welcomes applications from suitably qualified applicants regardless of race, colour, sex, marital status, national origin, religion, age, disability, or any other protected status. Suitable candidates for the role will be contacted within 3 working days, unfortunately if you haven t heard back in this time your application has been unsuccessful at this time. MARS Recruitment is a specialist Engineering & IT recruiter working in partnership with companies across the UK and offers services of both an Employment Business (for Temporary/Contract roles) and an Employment Agency (for Permanent roles).
Mar 28, 2024
Full time
3rd Line IT Support Engineer, Witney, £40,000pa - £44,000pa plus bonus & benefits: An exceptional opportunity has arisen for a 3rd Line IT Support Engineer to join a market leading organisation in Witney. Working in a small team, whose remit is to provide exceptional IT Support to this rapidly expanding business of over 100 employees across several Thames Valley locations, you will gain excellent experience across a range of desktop and infrastructure technology working closely with the Systems Manager and Head of IT. On a day-to-day basis, the successful 3rd Line IT Support Engineer will be responsible for providing 1st 3rd Line Support and getting involved with a variety of project work. You will also act as an escalation point to the 1st and 2nd line helpdesk engineers. This is a great hands-on opportunity for a 3rd Line IT Support Engineer to either take the next step in their career or it would be a great side ways move for someone who wants to work local to the Witney area. About you: The successful 3rd Line IT Support Engineer will need previous experience in a 2nd/3rd line level role. You will need excellent communication skills, both over the phone and face to face with end users. The following skills and experience are required for this 3rd Line IT Support Engineer role: Knowledge of Microsoft Word, Excel, Outlook and ideally Adviser Office, Volume and Pulse dealing system Ability to work under pressure at times Office 365 Experience of administering MS Exchange and MS SQL Knowledge of VMware, VMware tools and virtual technologies Knowledge of Citrix (Desirable) Good working knowledge of Windows OS (server and client) Knowledge of servers, networking, firewall, UPS, desktops, laptops, thin clients and printers Understanding of Veeam backup and replication Our client is offering a competitive salary, annual company bonus, great office space, with great benefits such as share scheme, pension and private medical insurance. If you re a 2nd/3rd line level IT Support Engineer who is looking for an internal senior IT Support role covering Infrastructure, please drop Mark at MARS a copy of your CV. MARS Recruitment is an equal opportunities employer and positively welcomes applications from suitably qualified applicants regardless of race, colour, sex, marital status, national origin, religion, age, disability, or any other protected status. Suitable candidates for the role will be contacted within 3 working days, unfortunately if you haven t heard back in this time your application has been unsuccessful at this time. MARS Recruitment is a specialist Engineering & IT recruiter working in partnership with companies across the UK and offers services of both an Employment Business (for Temporary/Contract roles) and an Employment Agency (for Permanent roles).
3rd Line Engineer - Northampton (Hybrid) Working Arrangements: Hybrid (3 days in office/2 days remote) We are seeking a 3rd Line Engineer to provide exceptional technical support to our end clients customers. This role is pivotal in ensuring incidents and service requests are handled efficiently, with a focus on maintaining strong communication as a key point of escalation for 1st and 2nd Line support. Day-to-day of the role: Provide 3rd line technical support to customers, ensuring high standards of customer service. Log and process incidents and service requests promptly, providing customers with regular updates. Escalate incidents to service team leaders as necessary. Maintain effective communication with 1st and 2nd line technical support and field engineers. Contribute to technical design, implementation, and support for customer incidents and projects. Create and maintain customer infrastructure/service documentation. Work with the problem management team for incident root cause analysis and to prevent recurrence. Provide occasional on-site support to resolve incidents. Build strong relationships with other business units. Install customers and company equipment/goods to appropriate standards and best practices. Required Skills & Qualifications: Minimum 2-3 years' experience in a 3rd line technical support role. Expert knowledge in the Wintel environment. Good knowledge of Windows desktop operating systems. Experience with Dell and HP server/blade hardware. Familiarity with SAN storage systems. Knowledge of virtualisation technologies like VMware vSphere and Microsoft Hyper-V. To apply for this 3rd Line Engineer position, please submit an updated CV.
Mar 28, 2024
Full time
3rd Line Engineer - Northampton (Hybrid) Working Arrangements: Hybrid (3 days in office/2 days remote) We are seeking a 3rd Line Engineer to provide exceptional technical support to our end clients customers. This role is pivotal in ensuring incidents and service requests are handled efficiently, with a focus on maintaining strong communication as a key point of escalation for 1st and 2nd Line support. Day-to-day of the role: Provide 3rd line technical support to customers, ensuring high standards of customer service. Log and process incidents and service requests promptly, providing customers with regular updates. Escalate incidents to service team leaders as necessary. Maintain effective communication with 1st and 2nd line technical support and field engineers. Contribute to technical design, implementation, and support for customer incidents and projects. Create and maintain customer infrastructure/service documentation. Work with the problem management team for incident root cause analysis and to prevent recurrence. Provide occasional on-site support to resolve incidents. Build strong relationships with other business units. Install customers and company equipment/goods to appropriate standards and best practices. Required Skills & Qualifications: Minimum 2-3 years' experience in a 3rd line technical support role. Expert knowledge in the Wintel environment. Good knowledge of Windows desktop operating systems. Experience with Dell and HP server/blade hardware. Familiarity with SAN storage systems. Knowledge of virtualisation technologies like VMware vSphere and Microsoft Hyper-V. To apply for this 3rd Line Engineer position, please submit an updated CV.