Role: IT Support Analyst Location: Warrington Salary: Up to 24,000 DOE My client is looking for an enthusiastic individual who has a passion for IT & Technology. This first line position would require a candidate who has great communication skills and good knowledge of computer systems as well as experience within a desktop support environment. Day to Day Tasks: Supporting and maintaining Microsoft desktops Occasional client site visits Provide desktop and server support Building, Testing and Configuring hardware devices Patching of network and phones Take calls and resolve incoming tickets Escalate complex IT issues to senior staff Document technical processes and procedures Essential Requirements: Knowledge in building computer systems Enthusiastic and passionate about IT IT Support / desktop support experience Great communication skills and good time keeping Good time management skills Excellent attention to detail and ability to follow instructions If this role sounds like something you would be interested in and you have the required experience / requirements then please apply for immediate consideration. Key Words: IT Technician, Junior IT Technician, 1st Line IT Support In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 18, 2024
Full time
Role: IT Support Analyst Location: Warrington Salary: Up to 24,000 DOE My client is looking for an enthusiastic individual who has a passion for IT & Technology. This first line position would require a candidate who has great communication skills and good knowledge of computer systems as well as experience within a desktop support environment. Day to Day Tasks: Supporting and maintaining Microsoft desktops Occasional client site visits Provide desktop and server support Building, Testing and Configuring hardware devices Patching of network and phones Take calls and resolve incoming tickets Escalate complex IT issues to senior staff Document technical processes and procedures Essential Requirements: Knowledge in building computer systems Enthusiastic and passionate about IT IT Support / desktop support experience Great communication skills and good time keeping Good time management skills Excellent attention to detail and ability to follow instructions If this role sounds like something you would be interested in and you have the required experience / requirements then please apply for immediate consideration. Key Words: IT Technician, Junior IT Technician, 1st Line IT Support In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Ready to join a long-established and trusted Lake District, IT & Website Development Company with arguably one of the best office views in the UK? We are looking for a talented 2nd / 3rd line engineer to join our amazing engineering team. This opportunity comes with the flexibility to work from home 1-2 days per week, for the rest of the week you will be present at our stunning offices overlooking Lake Windermere. Role info: 2nd Line / 3rd IT Support Engineer Keswick, Lake District Office Based / Flexible Working - Accessible from Carlisle, Cockermouth, Penrith, Workington & Windermere £27,000 - £37,000 Depending on Experience Culture: Providing Professional Services with Integrity Through Teamwork and Continuous Learning Company: Established Proactive IT Support & Bespoke Website Design Your Background: IT Support, User Desktop Support, Server and Cloud Service Support, IP Networks, Windows Servers, MSP Sectors: IT, Customer Support, IT Support Who we are: We are an IT & Digital Services company, covering managed services contracts, servers and network installations, wired & wireless networks, VOIP and website design and hosting. KCS offices are located in the Lake District National Park, with stunning views overlooking the breath-taking Skiddaw Massif and beyond. The area is a hub for top-class outdoor activities with some of the finest walks and outdoor goings-on in the country. This role is physically based at our office just outside Keswick and there is flexibility to allow for 1 to 2 days of remote working. The 2nd / 3rd Line IT Support Engineer role: A Managed Service Provider (MSP) is a special type of IT support company. Unlike a network administrator who may get to perform one network upgrade every three years, our engineering team performs multiple network upgrade projects every year. It is essential that our team keep current with the latest industry software and cloud services stacks and can complete these network projects on time and on budget. You will be working within a Team supporting a wide range of servers, networks and services from small to medium-sized businesses whilst keeping up to date with IT technologies. The position also involves supporting peers and juniors in their roles. Key Responsibilities: + Designing, quoting, implementing, and supporting of Windows Server infrastructures and associated networks / backup solutions including cloud solutions when required. + Managing support tickets for our client base via telephone, remote and on-site methods. + Clearly communicate with customers, partners, and 3rd parties. About you: Essential Technical Experience: + Three or more years of IT support experience. + Demonstrable troubleshooting skills that range from user desktop support to server and cloud services. + Experience with Windows Server 2016/19/22, Remote Desktop Services, Hyper-V, and Active Directory. + Desktop support including email clients, and internet connection troubleshooting. + Office software, printer installations, and general problem diagnostics procedures. + Use of currently supported Microsoft Desktop and Server Operating Systems and M365 cloud platforms. + Backup, Continuity and Disaster Recovery (BCDR) solutions and restoration procedures. + Fundamental knowledge of IP networks. Desired Technical Experience: + Experience with MSP software such as ConnectWise Manage / Ninja RMM. + Exposure to HP desktop/laptop and server platforms. Hands-on working knowledge of server hardware, RAID etc. + Wi-Fi networks including point-to-point Wi-Fi links. + VoIP telecommunications exposure. + Knowledge of IP networks. + Knowledge of one of the mainstream firewall/networking brands Draytek, Sophos, HP, Ubiquiti, Cisco. + Knowledge of Cove, Datto, and ESET solutions would be a bonus. Non-Technical Essential Skills: + Good planning, follow-through, and documentation skills. + Adaptable interpersonal skills as you will be dealing with customers in all positions from the board level downwards. + Capability to autonomously self-assign workloads and schedule others as part of the team. + Well-presented alongside good written and verbal English skills. + Full valid UK driver's licence. Interested? Apply here for a fast-track path to the Hiring Manager. Your Previous Experience / Background Might Include: IT Support Technician, Technical Support Analyst, Helpdesk Support Technician, Associate IT Support Engineer, IT Support Specialist, Desktop Support, Desktop Support Engineer. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR. This role is being managed by our talent partner RR as such there is no need for agencies to call or send speculative CVs. Many thanks.
Apr 18, 2024
Full time
Ready to join a long-established and trusted Lake District, IT & Website Development Company with arguably one of the best office views in the UK? We are looking for a talented 2nd / 3rd line engineer to join our amazing engineering team. This opportunity comes with the flexibility to work from home 1-2 days per week, for the rest of the week you will be present at our stunning offices overlooking Lake Windermere. Role info: 2nd Line / 3rd IT Support Engineer Keswick, Lake District Office Based / Flexible Working - Accessible from Carlisle, Cockermouth, Penrith, Workington & Windermere £27,000 - £37,000 Depending on Experience Culture: Providing Professional Services with Integrity Through Teamwork and Continuous Learning Company: Established Proactive IT Support & Bespoke Website Design Your Background: IT Support, User Desktop Support, Server and Cloud Service Support, IP Networks, Windows Servers, MSP Sectors: IT, Customer Support, IT Support Who we are: We are an IT & Digital Services company, covering managed services contracts, servers and network installations, wired & wireless networks, VOIP and website design and hosting. KCS offices are located in the Lake District National Park, with stunning views overlooking the breath-taking Skiddaw Massif and beyond. The area is a hub for top-class outdoor activities with some of the finest walks and outdoor goings-on in the country. This role is physically based at our office just outside Keswick and there is flexibility to allow for 1 to 2 days of remote working. The 2nd / 3rd Line IT Support Engineer role: A Managed Service Provider (MSP) is a special type of IT support company. Unlike a network administrator who may get to perform one network upgrade every three years, our engineering team performs multiple network upgrade projects every year. It is essential that our team keep current with the latest industry software and cloud services stacks and can complete these network projects on time and on budget. You will be working within a Team supporting a wide range of servers, networks and services from small to medium-sized businesses whilst keeping up to date with IT technologies. The position also involves supporting peers and juniors in their roles. Key Responsibilities: + Designing, quoting, implementing, and supporting of Windows Server infrastructures and associated networks / backup solutions including cloud solutions when required. + Managing support tickets for our client base via telephone, remote and on-site methods. + Clearly communicate with customers, partners, and 3rd parties. About you: Essential Technical Experience: + Three or more years of IT support experience. + Demonstrable troubleshooting skills that range from user desktop support to server and cloud services. + Experience with Windows Server 2016/19/22, Remote Desktop Services, Hyper-V, and Active Directory. + Desktop support including email clients, and internet connection troubleshooting. + Office software, printer installations, and general problem diagnostics procedures. + Use of currently supported Microsoft Desktop and Server Operating Systems and M365 cloud platforms. + Backup, Continuity and Disaster Recovery (BCDR) solutions and restoration procedures. + Fundamental knowledge of IP networks. Desired Technical Experience: + Experience with MSP software such as ConnectWise Manage / Ninja RMM. + Exposure to HP desktop/laptop and server platforms. Hands-on working knowledge of server hardware, RAID etc. + Wi-Fi networks including point-to-point Wi-Fi links. + VoIP telecommunications exposure. + Knowledge of IP networks. + Knowledge of one of the mainstream firewall/networking brands Draytek, Sophos, HP, Ubiquiti, Cisco. + Knowledge of Cove, Datto, and ESET solutions would be a bonus. Non-Technical Essential Skills: + Good planning, follow-through, and documentation skills. + Adaptable interpersonal skills as you will be dealing with customers in all positions from the board level downwards. + Capability to autonomously self-assign workloads and schedule others as part of the team. + Well-presented alongside good written and verbal English skills. + Full valid UK driver's licence. Interested? Apply here for a fast-track path to the Hiring Manager. Your Previous Experience / Background Might Include: IT Support Technician, Technical Support Analyst, Helpdesk Support Technician, Associate IT Support Engineer, IT Support Specialist, Desktop Support, Desktop Support Engineer. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR. This role is being managed by our talent partner RR as such there is no need for agencies to call or send speculative CVs. Many thanks.
Junior Desktop Analyst Onsite in Telford Permanent 15,000 PAYE We are actively looking to secure a Junior Desktop Analyst to join Experis. Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively. Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development. Job Purpose/The Role: Role Description: The role will be a junior technical support engineer within the Account Production Services (APS) team, working on the Capgemini HMRC Account. Developing technical skills and working as part of a team in Telford to fault find and resolve technical issues that end users maybe experiencing. Supporting Windows 10, Windows 11, MacOS and O365 whilst developing knowledge to support non-standard applications. Full training will be provided and once completed and you have developed within the role, you may be asked to travel to another Capgemini site to assist with supporting activities. Expenses will be provided. Day-to-day Tasks: Provide Desktop Support within Capgemini. Fault identification and resolution of incidents / requests within contracted SLA targets Mobile solution support (Mobile Phones and Laptops) Software and hardware installation PC Configuration Building Laptops & MacBooks Assisting with Stores tasks when required Creating and maintaining support documentation When trained you will be expected to work on the Tech Table or Virtual Tech Table assisting end users with technical issues Technologies you will learn: Windows 10, Windows 11 and MacOS Microsoft Office 2016 O365 Hardware - Desktops, Laptops, Tablets, Mobile Phones and Printers Cisco AnyConnect VPN, SCCM, Active Directory, Various software products, applications, and services WiFi Access Points and basic networking principles Meeting room technology Technical Skills Required: Mandatory Skills: Knowledge of Windows 10 and or Windows 11 Knowledge of Microsoft Office products (Outlook, Excel, Word, Powerpoint, MS Teams and OneDrive Knowledge of Apple devices (MacBooks, iPads and MacOS) Hardware Familiarity (Desktop, Laptop, Printers) Beneficial (but not necessary) skills to have: Knowledge of ServiceNow Management tools Knowledge of Mobility Solutions Knowledge of the Microsoft Power Platform Previous experience in PC Hardware\Software support Active Directory Understanding of basic networking principles MCSE Certification Your Skills: Excellent Communication skills (verbal and written) Customer service Time Management Organisation Willingness and desire to learn and develop Trustworthy Interest in computers Desirable Skills: Able to perform under pressure and meet tight deadlines Analytical and methodical approach to problem solving Must be self-driven and have the ability to use initiative and tenacity to resolve issues Able to work with minimum supervision Team player who can work with other Capgemini teams to provide a service to the client with an agreed SLA Benefits Include: Contributory pension scheme Employee Assistance Program Medical and Dental cover 22 days holiday + bank holidays Maternity Pay/Shared Parental leave and paternity leave Sick pay Suitable Candidates should submit CVs in the first instance. Project Description: Provide technical support to our customers and projects in relation to APS Services on the Capgemini HMRC Account. This role is an excellent opportunity to get started with a career withing Capgemini. There is fantastic opportunity for grown within the business. No prior experience is required, just a willingness to learn and developer and interest in computers.
Apr 16, 2024
Full time
Junior Desktop Analyst Onsite in Telford Permanent 15,000 PAYE We are actively looking to secure a Junior Desktop Analyst to join Experis. Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively. Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development. Job Purpose/The Role: Role Description: The role will be a junior technical support engineer within the Account Production Services (APS) team, working on the Capgemini HMRC Account. Developing technical skills and working as part of a team in Telford to fault find and resolve technical issues that end users maybe experiencing. Supporting Windows 10, Windows 11, MacOS and O365 whilst developing knowledge to support non-standard applications. Full training will be provided and once completed and you have developed within the role, you may be asked to travel to another Capgemini site to assist with supporting activities. Expenses will be provided. Day-to-day Tasks: Provide Desktop Support within Capgemini. Fault identification and resolution of incidents / requests within contracted SLA targets Mobile solution support (Mobile Phones and Laptops) Software and hardware installation PC Configuration Building Laptops & MacBooks Assisting with Stores tasks when required Creating and maintaining support documentation When trained you will be expected to work on the Tech Table or Virtual Tech Table assisting end users with technical issues Technologies you will learn: Windows 10, Windows 11 and MacOS Microsoft Office 2016 O365 Hardware - Desktops, Laptops, Tablets, Mobile Phones and Printers Cisco AnyConnect VPN, SCCM, Active Directory, Various software products, applications, and services WiFi Access Points and basic networking principles Meeting room technology Technical Skills Required: Mandatory Skills: Knowledge of Windows 10 and or Windows 11 Knowledge of Microsoft Office products (Outlook, Excel, Word, Powerpoint, MS Teams and OneDrive Knowledge of Apple devices (MacBooks, iPads and MacOS) Hardware Familiarity (Desktop, Laptop, Printers) Beneficial (but not necessary) skills to have: Knowledge of ServiceNow Management tools Knowledge of Mobility Solutions Knowledge of the Microsoft Power Platform Previous experience in PC Hardware\Software support Active Directory Understanding of basic networking principles MCSE Certification Your Skills: Excellent Communication skills (verbal and written) Customer service Time Management Organisation Willingness and desire to learn and develop Trustworthy Interest in computers Desirable Skills: Able to perform under pressure and meet tight deadlines Analytical and methodical approach to problem solving Must be self-driven and have the ability to use initiative and tenacity to resolve issues Able to work with minimum supervision Team player who can work with other Capgemini teams to provide a service to the client with an agreed SLA Benefits Include: Contributory pension scheme Employee Assistance Program Medical and Dental cover 22 days holiday + bank holidays Maternity Pay/Shared Parental leave and paternity leave Sick pay Suitable Candidates should submit CVs in the first instance. Project Description: Provide technical support to our customers and projects in relation to APS Services on the Capgemini HMRC Account. This role is an excellent opportunity to get started with a career withing Capgemini. There is fantastic opportunity for grown within the business. No prior experience is required, just a willingness to learn and developer and interest in computers.
Junior Desktop Analyst Onsite in Telford Permanent £15,000 PAYE We are actively looking to secure a Junior Desktop Analyst to join Experis. Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively. Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development. Job Purpose/The Role: Role Description: The role will be a junior technical Support Engineer within the Account Production Services (APS) team, working on the Capgemini HMRC Account. Developing technical skills and working as part of a team in Telford to fault find and resolve technical issues that end users maybe experiencing. Supporting Windows 10, Windows 11, MacOS and O365 whilst developing knowledge to support non-standard applications. Full training will be provided and once completed and you have developed within the role, you may be asked to travel to another Capgemini site to assist with supporting activities. Expenses will be provided. Day-to-day Tasks: Provide Desktop Support within Capgemini. * Fault identification and resolution of incidents/requests within contracted SLA targets * Mobile solution support (Mobile Phones and Laptops) * Software and hardware installation * PC Configuration * Building Laptops & MacBooks * Assisting with Stores tasks when required * Creating and maintaining support documentation * When trained you will be expected to work on the Tech Table or Virtual Tech Table assisting end users with technical issues Technologies you will learn: * Windows 10, Windows 11 and MacOS * Microsoft Office 2016 O365 * Hardware - Desktops, Laptops, Tablets, Mobile Phones and Printers * Cisco AnyConnect VPN, SCCM, Active Directory, * Various software products, applications, and services * WiFi Access Points and basic networking principles * Meeting room technology Technical Skills Required: Mandatory Skills: * Knowledge of Windows 10 and or Windows 11 * Knowledge of Microsoft Office products (Outlook, Excel, Word, Powerpoint, MS Teams and OneDrive * Knowledge of Apple devices (MacBooks, iPads and MacOS) * Hardware Familiarity (Desktop, Laptop, Printers) Beneficial (but not necessary) skills to have: * Knowledge of ServiceNow Management tools * Knowledge of Mobility Solutions * Knowledge of the Microsoft Power Platform * Previous experience in PC Hardware/Software support * Active Directory * Understanding of basic networking principles * MCSE Certification Your Skills: * Excellent Communication skills (verbal and written) * Customer service * Time Management * Organisation * Willingness and desire to learn and develop * Trustworthy * Interest in computers Desirable Skills: * Able to perform under pressure and meet tight deadlines * Analytical and methodical approach to problem solving * Must be self-driven and have the ability to use initiative and tenacity to resolve issues * Able to work with minimum supervision * Team player who can work with other Capgemini teams to provide a service to the client with an agreed SLA Benefits Include: Contributory pension scheme Employee Assistance Program Medical and Dental cover 22 days holiday + bank holidays Maternity Pay/Shared Parental leave and paternity leave Sick pay Suitable Candidates should submit CVs in the first instance. Project Description: Provide technical support to our customers and projects in relation to APS Services on the Capgemini HMRC Account. This role is an excellent opportunity to get started with a career withing Capgemini. There is fantastic opportunity for grown within the business. No prior experience is required, just a willingness to learn and developer and interest in computers.
Apr 16, 2024
Full time
Junior Desktop Analyst Onsite in Telford Permanent £15,000 PAYE We are actively looking to secure a Junior Desktop Analyst to join Experis. Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively. Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development. Job Purpose/The Role: Role Description: The role will be a junior technical Support Engineer within the Account Production Services (APS) team, working on the Capgemini HMRC Account. Developing technical skills and working as part of a team in Telford to fault find and resolve technical issues that end users maybe experiencing. Supporting Windows 10, Windows 11, MacOS and O365 whilst developing knowledge to support non-standard applications. Full training will be provided and once completed and you have developed within the role, you may be asked to travel to another Capgemini site to assist with supporting activities. Expenses will be provided. Day-to-day Tasks: Provide Desktop Support within Capgemini. * Fault identification and resolution of incidents/requests within contracted SLA targets * Mobile solution support (Mobile Phones and Laptops) * Software and hardware installation * PC Configuration * Building Laptops & MacBooks * Assisting with Stores tasks when required * Creating and maintaining support documentation * When trained you will be expected to work on the Tech Table or Virtual Tech Table assisting end users with technical issues Technologies you will learn: * Windows 10, Windows 11 and MacOS * Microsoft Office 2016 O365 * Hardware - Desktops, Laptops, Tablets, Mobile Phones and Printers * Cisco AnyConnect VPN, SCCM, Active Directory, * Various software products, applications, and services * WiFi Access Points and basic networking principles * Meeting room technology Technical Skills Required: Mandatory Skills: * Knowledge of Windows 10 and or Windows 11 * Knowledge of Microsoft Office products (Outlook, Excel, Word, Powerpoint, MS Teams and OneDrive * Knowledge of Apple devices (MacBooks, iPads and MacOS) * Hardware Familiarity (Desktop, Laptop, Printers) Beneficial (but not necessary) skills to have: * Knowledge of ServiceNow Management tools * Knowledge of Mobility Solutions * Knowledge of the Microsoft Power Platform * Previous experience in PC Hardware/Software support * Active Directory * Understanding of basic networking principles * MCSE Certification Your Skills: * Excellent Communication skills (verbal and written) * Customer service * Time Management * Organisation * Willingness and desire to learn and develop * Trustworthy * Interest in computers Desirable Skills: * Able to perform under pressure and meet tight deadlines * Analytical and methodical approach to problem solving * Must be self-driven and have the ability to use initiative and tenacity to resolve issues * Able to work with minimum supervision * Team player who can work with other Capgemini teams to provide a service to the client with an agreed SLA Benefits Include: Contributory pension scheme Employee Assistance Program Medical and Dental cover 22 days holiday + bank holidays Maternity Pay/Shared Parental leave and paternity leave Sick pay Suitable Candidates should submit CVs in the first instance. Project Description: Provide technical support to our customers and projects in relation to APS Services on the Capgemini HMRC Account. This role is an excellent opportunity to get started with a career withing Capgemini. There is fantastic opportunity for grown within the business. No prior experience is required, just a willingness to learn and developer and interest in computers.
IT Support Engineer required by a well-established IT Support company based in Cheltenham. You must have good customer service skills and IT knowledge to join their existing team. Purpose of the Job Supporting internal and external customers with their technical issues over the telephone, via email and face to face A general technical; understanding of Network Servers & Support Skill set mostly Microsoft Packages, Server, Software, Hardware, Office 365, Active Directory, TCP/IP, DHCP, Firewall & VOIP would be desirable. Skills required Desktop Support of Windows 2000/XP Professional in a Windows 2000 Active Directory environment routers & firewalls, Exchange, Microsoft Office 2000, Internet Explorer and printing. Users are supported both over the phone and in person at the head office and at various sites. The ideal candidate needs to demonstrate Technical experience and has worked in this type of role previously. Ability to diagnose faults and solve technical issues Support existing customers Develop relationships with customer and deploy projects Excellent communication skills, both written & verbal Understanding of web technologies, databases, cloud technologies Buzzword: - IT Support, Helpdesk Support, 1st Line Support, 2nd Line Support, 3rd Line Support, Network Engineer, Support Engineer, Desktop, Support Analyst, Windows XP / 7 / 8, 10, Windows Server, Exchange, Active Directory (AD), Virtualisation, VMWare, Hyper-V, Azure, SQL, PowerShell, Visual Studio, MCSA, MCSE, MCITP, MCDST, MTA, Microsoft, Customer Service, Degree, Graduate, Trainee, Junior IT Support Engineer - Cheltenham
Apr 14, 2024
Full time
IT Support Engineer required by a well-established IT Support company based in Cheltenham. You must have good customer service skills and IT knowledge to join their existing team. Purpose of the Job Supporting internal and external customers with their technical issues over the telephone, via email and face to face A general technical; understanding of Network Servers & Support Skill set mostly Microsoft Packages, Server, Software, Hardware, Office 365, Active Directory, TCP/IP, DHCP, Firewall & VOIP would be desirable. Skills required Desktop Support of Windows 2000/XP Professional in a Windows 2000 Active Directory environment routers & firewalls, Exchange, Microsoft Office 2000, Internet Explorer and printing. Users are supported both over the phone and in person at the head office and at various sites. The ideal candidate needs to demonstrate Technical experience and has worked in this type of role previously. Ability to diagnose faults and solve technical issues Support existing customers Develop relationships with customer and deploy projects Excellent communication skills, both written & verbal Understanding of web technologies, databases, cloud technologies Buzzword: - IT Support, Helpdesk Support, 1st Line Support, 2nd Line Support, 3rd Line Support, Network Engineer, Support Engineer, Desktop, Support Analyst, Windows XP / 7 / 8, 10, Windows Server, Exchange, Active Directory (AD), Virtualisation, VMWare, Hyper-V, Azure, SQL, PowerShell, Visual Studio, MCSA, MCSE, MCITP, MCDST, MTA, Microsoft, Customer Service, Degree, Graduate, Trainee, Junior IT Support Engineer - Cheltenham
Required: 2 line Support experience, Apple Mac / MacOS, Windows, M365, Networking, Client-centric approach Working for a growing Managed Service Provider, as an IT Support Technician, you will be responsible for providing on-site support for a key client within the Financial services sector. Based at the client HQ, you will provide Level 2 support across the whole estate, whilst also providing the highest level of customer service. Key is your Apple Mac / MacOS experience - this is absoloutely essential as one of your core stengths! Working to stringent SLAs, it is essential that you provide a significant contribution to the team, triaging and resolving incidents from the ticketing system, as well as documenting solutions as you go. The company has a high work ethic and strives for a high-performance culture and it is therefore essential that you hold the same outlook and that you are committed to continuous improvement. Key Responsibilities Manage and prioritise support tickets, ensuring you adhere to SLA targets Deliver exceptional customer service Maintain comprehensive ticket records Escalation of support issues as necessary and when appropriate Help upskills more Junior staff including Helpdesk Analysts A Client-First attitude: creating strong working relationships with all levels of staff on the client site, going out of your way to proactively manage support issues Documentation: Includes update client documentation to reflect system changes and devising training solutions in order to address common issues Required Skills and Experience Excellent knowledge of Apple Mac issues - fault diagnosis & resolution Strong knowledge of Windows Desktop and Windows Server environments, MS 365, Google products, networking including DHCP, DNS, IP and VLANs and networking hardware, switches, routers, etc; Experience using ticketing systems and knowledge of ServiceNow / Autotask Excellent problem-solving skills Personal skills & attributes must include Exceptional communication skills, the ability to build strong work relationships, Client-first ethic, ultra professional and proactive If you are a dynamic, personable IT Support Technician with strong skills and an even stronger work ethic, then my client would like to speak with you! In return, they can offer a fantastic work environment with excellent opportunities for career development. Please note that this role is based 5 days on site in Central London. Due to the amount of application received, we can only respond to those that meet this criteria.
Apr 12, 2024
Full time
Required: 2 line Support experience, Apple Mac / MacOS, Windows, M365, Networking, Client-centric approach Working for a growing Managed Service Provider, as an IT Support Technician, you will be responsible for providing on-site support for a key client within the Financial services sector. Based at the client HQ, you will provide Level 2 support across the whole estate, whilst also providing the highest level of customer service. Key is your Apple Mac / MacOS experience - this is absoloutely essential as one of your core stengths! Working to stringent SLAs, it is essential that you provide a significant contribution to the team, triaging and resolving incidents from the ticketing system, as well as documenting solutions as you go. The company has a high work ethic and strives for a high-performance culture and it is therefore essential that you hold the same outlook and that you are committed to continuous improvement. Key Responsibilities Manage and prioritise support tickets, ensuring you adhere to SLA targets Deliver exceptional customer service Maintain comprehensive ticket records Escalation of support issues as necessary and when appropriate Help upskills more Junior staff including Helpdesk Analysts A Client-First attitude: creating strong working relationships with all levels of staff on the client site, going out of your way to proactively manage support issues Documentation: Includes update client documentation to reflect system changes and devising training solutions in order to address common issues Required Skills and Experience Excellent knowledge of Apple Mac issues - fault diagnosis & resolution Strong knowledge of Windows Desktop and Windows Server environments, MS 365, Google products, networking including DHCP, DNS, IP and VLANs and networking hardware, switches, routers, etc; Experience using ticketing systems and knowledge of ServiceNow / Autotask Excellent problem-solving skills Personal skills & attributes must include Exceptional communication skills, the ability to build strong work relationships, Client-first ethic, ultra professional and proactive If you are a dynamic, personable IT Support Technician with strong skills and an even stronger work ethic, then my client would like to speak with you! In return, they can offer a fantastic work environment with excellent opportunities for career development. Please note that this role is based 5 days on site in Central London. Due to the amount of application received, we can only respond to those that meet this criteria.
Are you passionate about resolving technical issues and providing exceptional customer support? Our client is seeking a skilled 1st line support analyst to join their growing and dynamic team in Borough Green. This role involves collaborating within a supportive team environment to offer comprehensive technical assistance to our valued customers. Main Duties Work as part of a team to provide technical support for customer's existing hardware and/or software installations and resolve as soon as reasonably possible using the resources available to you. Answer customer phone calls, log support tickets and work on them through to resolution. Provide 1st line on-site support to customers when required. Work on projects such as infrastructure refreshes, disaster recovery, infrastructure migration and virtualisation etc. Respond to alerts from various monitoring systems to provide proactive maintenance and support alongside other engineers. Skills & Requirements Have a minimum of 6 months experience within an MSP environment . Excellent understanding of Microsoft Desktop operating systems. Good understanding of networking concepts such as DNS, DHCPetc. Good understanding of mobile device troubleshooting (iPhone & Android) Previous exposure to Intune managed devices would be advantageous. Excellent phone manner and customer service attitude. You will need to hold a valid licence and have access to a vehicle as you may, on occasion, be asked to provide on-site support. Car or motorbike will be suitable. If you are a junior IT professional looking for the second step in your IT career please apply here or call Gareth in the office for more details.
Apr 12, 2024
Full time
Are you passionate about resolving technical issues and providing exceptional customer support? Our client is seeking a skilled 1st line support analyst to join their growing and dynamic team in Borough Green. This role involves collaborating within a supportive team environment to offer comprehensive technical assistance to our valued customers. Main Duties Work as part of a team to provide technical support for customer's existing hardware and/or software installations and resolve as soon as reasonably possible using the resources available to you. Answer customer phone calls, log support tickets and work on them through to resolution. Provide 1st line on-site support to customers when required. Work on projects such as infrastructure refreshes, disaster recovery, infrastructure migration and virtualisation etc. Respond to alerts from various monitoring systems to provide proactive maintenance and support alongside other engineers. Skills & Requirements Have a minimum of 6 months experience within an MSP environment . Excellent understanding of Microsoft Desktop operating systems. Good understanding of networking concepts such as DNS, DHCPetc. Good understanding of mobile device troubleshooting (iPhone & Android) Previous exposure to Intune managed devices would be advantageous. Excellent phone manner and customer service attitude. You will need to hold a valid licence and have access to a vehicle as you may, on occasion, be asked to provide on-site support. Car or motorbike will be suitable. If you are a junior IT professional looking for the second step in your IT career please apply here or call Gareth in the office for more details.
Applications Support Analyst Who are they? I'm working with a growing SaaS Fintech based in central Glasgow. They are going through a period of sustained growth and are looking to add an Applications Analyst to their Software Support team. The company is performing well and have tracked some great success with their product over the last few years, so you will be joining at a great time. The longer term roadmap is to migrate the most of their customers to a cloud-hosted platform over the next couple of years, so you will have the opportunity to work with modern technologies and potentially expand your current skill set. What will I be doing? You will be responsible for providing operational support for their key software products, resolving any tickets logged on the Service Desk and ensuring they are correctly resolved as per the Service Level Agreements. It is important that the ideal candidate can analyse where problems lie and have the skills, knowledge, and expertise to resolve it. A background in working with SQL databases is crucial here, as well as how to diagnose performance issues across both desktop and (ideally) cloud applications. There are opportunities to progress here and you will be given mentoring responsibility to the more Junior Analysts in the team ensuring top levels of service to their global customer base. What skills do I require? Strong commercial experience with SQL Server (ideally T-SQL) Experience of bespoke Application installations, configurations, and management ITSM tooling Working within an ITIL environment Cloud knowledge would be beneficial - AWS, Azure or GCP Experience with diagnosing database performance issues Knowledge of financial services Mentoring junior colleagues Strong knowledge of Windows Server Why work for them? The company have maintained a great employee retention rate, which is a true testament to the great culture within the business. The salary on offer is between £31,000 and £39,000 with flexible hybrid working arrangements in place. They also have an extremely generous Annual Leave package of 34 days holiday a year (including Bank Holidays) and a focus on wellbeing and mindfulness which includes perks like weekly yoga classes, massages, and discounted gym memberships, as well as private healthcare for you and your family. Does this sound like your next role? Contact Katie at Cathcart Technology for more information.
Aug 15, 2023
Full time
Applications Support Analyst Who are they? I'm working with a growing SaaS Fintech based in central Glasgow. They are going through a period of sustained growth and are looking to add an Applications Analyst to their Software Support team. The company is performing well and have tracked some great success with their product over the last few years, so you will be joining at a great time. The longer term roadmap is to migrate the most of their customers to a cloud-hosted platform over the next couple of years, so you will have the opportunity to work with modern technologies and potentially expand your current skill set. What will I be doing? You will be responsible for providing operational support for their key software products, resolving any tickets logged on the Service Desk and ensuring they are correctly resolved as per the Service Level Agreements. It is important that the ideal candidate can analyse where problems lie and have the skills, knowledge, and expertise to resolve it. A background in working with SQL databases is crucial here, as well as how to diagnose performance issues across both desktop and (ideally) cloud applications. There are opportunities to progress here and you will be given mentoring responsibility to the more Junior Analysts in the team ensuring top levels of service to their global customer base. What skills do I require? Strong commercial experience with SQL Server (ideally T-SQL) Experience of bespoke Application installations, configurations, and management ITSM tooling Working within an ITIL environment Cloud knowledge would be beneficial - AWS, Azure or GCP Experience with diagnosing database performance issues Knowledge of financial services Mentoring junior colleagues Strong knowledge of Windows Server Why work for them? The company have maintained a great employee retention rate, which is a true testament to the great culture within the business. The salary on offer is between £31,000 and £39,000 with flexible hybrid working arrangements in place. They also have an extremely generous Annual Leave package of 34 days holiday a year (including Bank Holidays) and a focus on wellbeing and mindfulness which includes perks like weekly yoga classes, massages, and discounted gym memberships, as well as private healthcare for you and your family. Does this sound like your next role? Contact Katie at Cathcart Technology for more information.
2nd Line Desktop Support Senior Analyst -White Glove Focused Location: London Salary: Dependant on experience plus excellent benefits Career Level:Senior Analyst Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge, We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO As a team: You'll learn, grow and advance in an innovative culture thatthrives on shared success, diverse ways of thinking and enables boundaryless opportunitiesthat candrive your career in new and exciting ways If you're looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the role for you.As part of our global team, you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job. In our team you will learn: Deliver effective incident queue management via current call logging toolsets. Prioritise ticket resolution workload on predefined Service Level Agreements with proactive and timely status updates until resolution. Act as a key technical escalation point, providing guidance and support for more junior members of the team, take a lead in driving resolutions for IT problems, linking in with relevant teams where required Act as a trusted security champion to ensure Accenture continue to meet and exceed our internal security and compliance goals. As a Senior Analyst , you will: Focus on Supporting the Senior leadership and the White Glove service Proactive intervention and monitoring to prevent incidents when required Close collaboration with the EA community to support the MD community Respond to and resolve in person first and second line IT incidents logged via direct walk up or via global IT Service Desk. Perform PC upgrades using defined internal processes, including data backups and restore. Provide IT support for events such as new joiner inductions, VIP meetings and other events where required. Maintain good knowledge of all PC hardware models in the environment, including specifications and internal customer PC model eligibility criteria. Act as a technical resource for key technology projects when required. Ensure that appropriate cost recovery of products and services is effectively communicated to customers and actioned correctly using set process and tools. Perform timely updating of the asset management records to accurately account for movement of IT hardware within the environment in accordance with agreed asset management processes and policies Show more Show less Qualifications We are looking for experience in the following skills High level 2nd line support skills Good communication both verbal and written Able to work independently or as part of a team Set yourself apart: Willingness to learn Proactive approach Excellent communication skills comfortable with communicating at all levels What's in it for you At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 25 days' vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice! About Accenture Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries - powered by the world's largest network of Advanced Technology and Intelligent Operations centers. With 513,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at . Closing Date for Applications 31/07/2022 Accenture reserves the right to close the role prior to this date should a suitable applicant be found.
Sep 24, 2022
Full time
2nd Line Desktop Support Senior Analyst -White Glove Focused Location: London Salary: Dependant on experience plus excellent benefits Career Level:Senior Analyst Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge, We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO As a team: You'll learn, grow and advance in an innovative culture thatthrives on shared success, diverse ways of thinking and enables boundaryless opportunitiesthat candrive your career in new and exciting ways If you're looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the role for you.As part of our global team, you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job. In our team you will learn: Deliver effective incident queue management via current call logging toolsets. Prioritise ticket resolution workload on predefined Service Level Agreements with proactive and timely status updates until resolution. Act as a key technical escalation point, providing guidance and support for more junior members of the team, take a lead in driving resolutions for IT problems, linking in with relevant teams where required Act as a trusted security champion to ensure Accenture continue to meet and exceed our internal security and compliance goals. As a Senior Analyst , you will: Focus on Supporting the Senior leadership and the White Glove service Proactive intervention and monitoring to prevent incidents when required Close collaboration with the EA community to support the MD community Respond to and resolve in person first and second line IT incidents logged via direct walk up or via global IT Service Desk. Perform PC upgrades using defined internal processes, including data backups and restore. Provide IT support for events such as new joiner inductions, VIP meetings and other events where required. Maintain good knowledge of all PC hardware models in the environment, including specifications and internal customer PC model eligibility criteria. Act as a technical resource for key technology projects when required. Ensure that appropriate cost recovery of products and services is effectively communicated to customers and actioned correctly using set process and tools. Perform timely updating of the asset management records to accurately account for movement of IT hardware within the environment in accordance with agreed asset management processes and policies Show more Show less Qualifications We are looking for experience in the following skills High level 2nd line support skills Good communication both verbal and written Able to work independently or as part of a team Set yourself apart: Willingness to learn Proactive approach Excellent communication skills comfortable with communicating at all levels What's in it for you At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 25 days' vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice! About Accenture Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries - powered by the world's largest network of Advanced Technology and Intelligent Operations centers. With 513,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at . Closing Date for Applications 31/07/2022 Accenture reserves the right to close the role prior to this date should a suitable applicant be found.
Test Analyst - Fully Remote - Up to £35,000 DOE plus excellent benefits Due to continued growth and investment we are expanding our in-house development team and are recruiting for multiple Test Analyst's at junior and mid-level to join the Europa Worldwide Family. Europa Worldwide Group is a leading independent logistics firm who employs over 1,000 members of staff and was recently featured in The Sunday Times Top Track 250 for the third time. Europa is continuing to invest heavily in bespoke IT solutions to continually improve efficiencies and communication. As a senior member of the test team you will lead test activities, mentoring the junior members of the team whilst contributing to continuous process improvement. This is a fantastic opportunity to influence policies and drive test strategy within the department. Daily Duties Develop and maintain quality test scenarios and test cases ensuring that requirements are correctly implemented Working closely with the Development Managers, design and implement testing strategy across the department Implement and suggest appropriate test tooling Provide mentoring and support to mid-level and junior members of the test team Identify and log bugs and feedback to the development team Triage and assess defects, taking ownership of problems and seeing them through to completion Support UAT and production releases Skills and Experience Proven background in testing of companywide desktop applications ISEB / ISQTB certification Experience leading projects from a Testing perspective Able to define and scope Test Scenarios and Test Cases with confidence Advocate test best practice to ensure efficient and successful delivery Excellent written and verbal communication skills Experience of defect triage & management Familiarity with MS SQL Desirable Experience Experience of working in an in-house development team, preferably with a C# background Experience of working with road freight, finance, sales or contract logistics. Knowledge of Version Control tools (SVN/VSTS but preferably GIT). Ability to write and execute SQL statements. Experience of MS Azure DevOps What you can expect from us: A fantastic working culture which promotes excellent work/life balance. Up to £35,000 dependant on experience 9:00am to 5:30pm Europa benefits scheme (on successful completion of probation period) - offers and discounts on latest technology, vouchers, gym membership etc. The opportunity to develop, progress and work within a global organisation which is rapidly growing. Working closely with a team of talented individuals with a great work ethic who also love to have fun! 24 days holiday plus bank holidays Contributory company pension scheme Please note - if you submit your CV, you are giving Europa Worldwide Group Ltd and its subsidiaries consent to hold your personal data. Please note, all applications will be dealt with according to General Data Protection Regulations. Europa Worldwide Group are committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Test Analyst - Fully Remote - Up to £35,000 DOE plus excellent benefits
Jan 19, 2022
Full time
Test Analyst - Fully Remote - Up to £35,000 DOE plus excellent benefits Due to continued growth and investment we are expanding our in-house development team and are recruiting for multiple Test Analyst's at junior and mid-level to join the Europa Worldwide Family. Europa Worldwide Group is a leading independent logistics firm who employs over 1,000 members of staff and was recently featured in The Sunday Times Top Track 250 for the third time. Europa is continuing to invest heavily in bespoke IT solutions to continually improve efficiencies and communication. As a senior member of the test team you will lead test activities, mentoring the junior members of the team whilst contributing to continuous process improvement. This is a fantastic opportunity to influence policies and drive test strategy within the department. Daily Duties Develop and maintain quality test scenarios and test cases ensuring that requirements are correctly implemented Working closely with the Development Managers, design and implement testing strategy across the department Implement and suggest appropriate test tooling Provide mentoring and support to mid-level and junior members of the test team Identify and log bugs and feedback to the development team Triage and assess defects, taking ownership of problems and seeing them through to completion Support UAT and production releases Skills and Experience Proven background in testing of companywide desktop applications ISEB / ISQTB certification Experience leading projects from a Testing perspective Able to define and scope Test Scenarios and Test Cases with confidence Advocate test best practice to ensure efficient and successful delivery Excellent written and verbal communication skills Experience of defect triage & management Familiarity with MS SQL Desirable Experience Experience of working in an in-house development team, preferably with a C# background Experience of working with road freight, finance, sales or contract logistics. Knowledge of Version Control tools (SVN/VSTS but preferably GIT). Ability to write and execute SQL statements. Experience of MS Azure DevOps What you can expect from us: A fantastic working culture which promotes excellent work/life balance. Up to £35,000 dependant on experience 9:00am to 5:30pm Europa benefits scheme (on successful completion of probation period) - offers and discounts on latest technology, vouchers, gym membership etc. The opportunity to develop, progress and work within a global organisation which is rapidly growing. Working closely with a team of talented individuals with a great work ethic who also love to have fun! 24 days holiday plus bank holidays Contributory company pension scheme Please note - if you submit your CV, you are giving Europa Worldwide Group Ltd and its subsidiaries consent to hold your personal data. Please note, all applications will be dealt with according to General Data Protection Regulations. Europa Worldwide Group are committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Test Analyst - Fully Remote - Up to £35,000 DOE plus excellent benefits
To see more Mandarin jobs please follow us onWeChat: teamchinapf AND pfteamchina Ref: 21012 Your New Job Title: Mandarin speaking IT Infrastructure Engineer Your New Salary: Highly competitive + good benefits Job status: Permanent Location: West London Reporting to: Senior Infrastructure Engineer & Team Leader Summary: The Infrastructure Engineer will assist the Senior Infrastructure Engineer providing end to end solutions and managing the IT life cycle ensuring operational efficiency and maintenance contracts. The position will mainly focus on BAU Infrastructure project and support work and assisting with support desk duties when required. The Infrastructure Engineer is also responsible for supporting the Windows desktop environment, Market data, company's bespoke trading applications and business requirements. The role also requires supporting both the Senior Infrastructure Engineer and IT Support Analyst and provides cover when necessary. What You'll be Doing Each Day: The Infrastructure Engineer will possess the technical skills required to manage the infrastructure and services. Design and implement short- and long-term strategic plans to ensure IT infrastructure capacity meets existing and future requirements. To provide excellent problem solving, troubleshooting skills, effective communication, inter-personal management abilities. Application monitoring, performance and capacity tuning on a daily basis. Extensive problem solving and debugging skills using SQL. Duty to respond and answer all Jira service desk tickets in a timely & respectable manner. Provide regular updates to all Jira tickets assigned to you. Escalation point for junior member and provides support and cover for senior team members. Responsible to work flexible hours and weekends if and when required and to be on call as a part of the helpdesk on call service roster. Identify any improvements that can be made to service, recommendations for preventative maintenance and needs for user training. Follow change control procedures when implementing core system updates/upgrades. Escalate problems to 3rd party service providers when required and track case until resolution. Responsible for maintaining call logs, user guides, KBs, setup guides, IT records and documentation. Provide BAU Infrastructure, Active Directory & Exchange support and administration. Perform regular software upgrades on existing systems to maintain patch compliance and supported versions with the vendors. Always keep up to date on the latest security vulnerabilities and reacts and responds to new threats and remediates them as a priority. Provide Desktop and telephone support. Maintain systems uptime and availability. Develop, implement, and maintain IT policies and procedures. Ensure that all IT policies are followed and implemented. Take control of and manage system incidents, changes and new requests from start to finish. Maintain and enforce company IT security and compliance. Coordinate and managing all development for main trading application and data integration. Ensure that SLA's are adhered to with suppliers. Other tasks as deemed necessary from time to time. The Skills You'll Need to Succeed: Educated to degree level in an IT related subject or equivalent, with relevant advanced IT qualifications Advanced support experience within VMWare and Windows. Advanced support experience with Active Directory and Exchange DAG Experience in maintaining a Dell VxRail / RecoverP oint hyper converged environment. Managing backup s and recovery tasks. Strong knowledge of enterprise firewall solutions (Cisco ASA and Checkpoint) Strong knowledge of routing and switching. Monitor infrastructure capacity and ensure systems meet business operational requirements Strong project management capability, requiring the ability to work on multiple streams at once. Strong scripting capabilities to automate tasks PowerShell. Jira Service Management Adhering to a strict change control process. Please view all our Chinese jobs at Please follow us on Linkedin: people-first-team-china We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability. People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.
Nov 04, 2021
Full time
To see more Mandarin jobs please follow us onWeChat: teamchinapf AND pfteamchina Ref: 21012 Your New Job Title: Mandarin speaking IT Infrastructure Engineer Your New Salary: Highly competitive + good benefits Job status: Permanent Location: West London Reporting to: Senior Infrastructure Engineer & Team Leader Summary: The Infrastructure Engineer will assist the Senior Infrastructure Engineer providing end to end solutions and managing the IT life cycle ensuring operational efficiency and maintenance contracts. The position will mainly focus on BAU Infrastructure project and support work and assisting with support desk duties when required. The Infrastructure Engineer is also responsible for supporting the Windows desktop environment, Market data, company's bespoke trading applications and business requirements. The role also requires supporting both the Senior Infrastructure Engineer and IT Support Analyst and provides cover when necessary. What You'll be Doing Each Day: The Infrastructure Engineer will possess the technical skills required to manage the infrastructure and services. Design and implement short- and long-term strategic plans to ensure IT infrastructure capacity meets existing and future requirements. To provide excellent problem solving, troubleshooting skills, effective communication, inter-personal management abilities. Application monitoring, performance and capacity tuning on a daily basis. Extensive problem solving and debugging skills using SQL. Duty to respond and answer all Jira service desk tickets in a timely & respectable manner. Provide regular updates to all Jira tickets assigned to you. Escalation point for junior member and provides support and cover for senior team members. Responsible to work flexible hours and weekends if and when required and to be on call as a part of the helpdesk on call service roster. Identify any improvements that can be made to service, recommendations for preventative maintenance and needs for user training. Follow change control procedures when implementing core system updates/upgrades. Escalate problems to 3rd party service providers when required and track case until resolution. Responsible for maintaining call logs, user guides, KBs, setup guides, IT records and documentation. Provide BAU Infrastructure, Active Directory & Exchange support and administration. Perform regular software upgrades on existing systems to maintain patch compliance and supported versions with the vendors. Always keep up to date on the latest security vulnerabilities and reacts and responds to new threats and remediates them as a priority. Provide Desktop and telephone support. Maintain systems uptime and availability. Develop, implement, and maintain IT policies and procedures. Ensure that all IT policies are followed and implemented. Take control of and manage system incidents, changes and new requests from start to finish. Maintain and enforce company IT security and compliance. Coordinate and managing all development for main trading application and data integration. Ensure that SLA's are adhered to with suppliers. Other tasks as deemed necessary from time to time. The Skills You'll Need to Succeed: Educated to degree level in an IT related subject or equivalent, with relevant advanced IT qualifications Advanced support experience within VMWare and Windows. Advanced support experience with Active Directory and Exchange DAG Experience in maintaining a Dell VxRail / RecoverP oint hyper converged environment. Managing backup s and recovery tasks. Strong knowledge of enterprise firewall solutions (Cisco ASA and Checkpoint) Strong knowledge of routing and switching. Monitor infrastructure capacity and ensure systems meet business operational requirements Strong project management capability, requiring the ability to work on multiple streams at once. Strong scripting capabilities to automate tasks PowerShell. Jira Service Management Adhering to a strict change control process. Please view all our Chinese jobs at Please follow us on Linkedin: people-first-team-china We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability. People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.
Are you a customer focussed IT Support individual looking to continue providing first class client support to some high-profile clients across the UK? You will be joining a growing MSP and will be part of a busy and constantly growing Support team. We are looking for IT professionals who are keen to continue developing their skills set, allowing them to progress within the organisation. This company pride themselves on developing their staff and promoting from within. We are looking for individuals at all levels from Junior-Senior. Location: Cambridge Salary: to £30k base, plus profit share bonus, 5% Pension, BUPA Healthcare, 25 days holiday etc Hours: between 8am - 6:30pm mon-fri What you will bring to the team: Previous experience in an IT Support environment, proving support via phone, email etc. Experience of remote service management Experience of any of the following Microsoft tech would be beneficial: Azure AD, Office 365, SharePoint and virtualization with VMware vsphere. Experience monitoring and troubleshooting performance issues. Strong communication skills with the will to consistently provide a first-class service to clients. A keen problem solver. Keywords: It Service Desk Engineer, VMware, Azure Active Directory, IT Support Analyst, 1st Line Support, 2nd Line Support, Service Desk Engineer, IT Support Engineer, Desktop Support, IT Helpdesk Engineer, Office 365, Application Support, IT Support
Nov 04, 2021
Full time
Are you a customer focussed IT Support individual looking to continue providing first class client support to some high-profile clients across the UK? You will be joining a growing MSP and will be part of a busy and constantly growing Support team. We are looking for IT professionals who are keen to continue developing their skills set, allowing them to progress within the organisation. This company pride themselves on developing their staff and promoting from within. We are looking for individuals at all levels from Junior-Senior. Location: Cambridge Salary: to £30k base, plus profit share bonus, 5% Pension, BUPA Healthcare, 25 days holiday etc Hours: between 8am - 6:30pm mon-fri What you will bring to the team: Previous experience in an IT Support environment, proving support via phone, email etc. Experience of remote service management Experience of any of the following Microsoft tech would be beneficial: Azure AD, Office 365, SharePoint and virtualization with VMware vsphere. Experience monitoring and troubleshooting performance issues. Strong communication skills with the will to consistently provide a first-class service to clients. A keen problem solver. Keywords: It Service Desk Engineer, VMware, Azure Active Directory, IT Support Analyst, 1st Line Support, 2nd Line Support, Service Desk Engineer, IT Support Engineer, Desktop Support, IT Helpdesk Engineer, Office 365, Application Support, IT Support
1st/2nd Line a Technical Support Analyst / Junior Systems Administrator - Windows Server, Office 365, Desktop, networks - Cheshire - to £30,000 and free parking!! One of the oldest and most successful organisations in Cheshire have a superb opportunity for a 1st / 2nd Line Support Analyst / Junior Systems Administrator to join their organisation based in Altrincham with skil...... click apply for full job details
Oct 01, 2021
Full time
1st/2nd Line a Technical Support Analyst / Junior Systems Administrator - Windows Server, Office 365, Desktop, networks - Cheshire - to £30,000 and free parking!! One of the oldest and most successful organisations in Cheshire have a superb opportunity for a 1st / 2nd Line Support Analyst / Junior Systems Administrator to join their organisation based in Altrincham with skil...... click apply for full job details
IT Helpdesk Assistant - Up to £35,000 Market Leading Law Firm - Central London - Up to £35,000 Your new role I'm looking to speak with 1st/2nd Line Support Analysts from a Legal/Professional Services background. You will be assisting end user queries on the phone and deskside, ranging from junior-to-senior level staff/stakeholders. 35-40 hour weeks within shifts ranging from 8am-6pm. There will be an out of hours shift rota which is implemented every 6-8 weeks. What you'll need to succeed Minimum 2+ years experience in a similar role (Legal background advantageous) Windows 10, AD & Group Policy Citrix (XenDesktop) MDM Support & InTune (iOS, Android etc) Networking (LAN & Routers/Switches - CompTIA A+ can help) Desirable: Any IT Quals (MCP, MCSE etc) BigHand (Or any digital dictation knowledge) What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Sep 11, 2021
Full time
IT Helpdesk Assistant - Up to £35,000 Market Leading Law Firm - Central London - Up to £35,000 Your new role I'm looking to speak with 1st/2nd Line Support Analysts from a Legal/Professional Services background. You will be assisting end user queries on the phone and deskside, ranging from junior-to-senior level staff/stakeholders. 35-40 hour weeks within shifts ranging from 8am-6pm. There will be an out of hours shift rota which is implemented every 6-8 weeks. What you'll need to succeed Minimum 2+ years experience in a similar role (Legal background advantageous) Windows 10, AD & Group Policy Citrix (XenDesktop) MDM Support & InTune (iOS, Android etc) Networking (LAN & Routers/Switches - CompTIA A+ can help) Desirable: Any IT Quals (MCP, MCSE etc) BigHand (Or any digital dictation knowledge) What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
IT Support Engineer - Windows - Support - Server - Office 365 - Gloucester An exciting opportunity has arisen to join an online retail firm. Joining an expanding team in Gloucester, working as an IT Support Engineer in excellent supportive surroundings. The role is predominantly 1st Line of the internal systems, but within a small team you are very hands on and will expand your knowledge quickly. You'll have a great personal approach, within a people focused organisation. Working on installation, repairs, updates or networking issues, and many other activities in between, being one of the go-to people within the organisation. You'll also have a great opportunity to get involved in application support as well. The individual will be required to have previous exposure to an IT Support environment. A passion for IT is a must! As the team is growing, you will gain hands-on experience quickly, in multiple areas of IT Support. As a member of the IT Support team you will be: - Supporting all end users throughout the in-house systems - Active Directory, Windows Server, VMware, Office 365 - Working on the configuration, installation and support of organisational networks, email, intranet and web systems - Taking ownership of incidents and requests, processing within an ITIL framework - Maintaining various areas of hardware and software; Desktops, peripherals, servers etc. - Testing new software and hardware platforms, before roll-out, accounting for any possible issues - Documenting errors, failures and hardware removals accurately and in a timely fashion - Keeping up to date with the world of IT, possibly using your knowledge to implement new ideas and strategies Educated to graduate level within an IT related subject, however, in-depth relevant experience may supersede this qualification. This is a brilliant and exciting role, which is perfect for anybody looking to expand their career as a key part of an IT Support team! Apply now, don't miss out! If you are interested in this role or looking for something similar, please contact Sam Gilsenan directly or click Apply Now! Hunter Selection is a nationwide provider of recruitment services in ENGINEERING, MANUFACTURING, SERVICE & TECHNOLOGY. Find out more about us and search all our current vacancies at hunterselection.co.uk Hunter Selection Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the Privacy Policy and Disclaimers which can be found on our website.
Sep 10, 2021
Full time
IT Support Engineer - Windows - Support - Server - Office 365 - Gloucester An exciting opportunity has arisen to join an online retail firm. Joining an expanding team in Gloucester, working as an IT Support Engineer in excellent supportive surroundings. The role is predominantly 1st Line of the internal systems, but within a small team you are very hands on and will expand your knowledge quickly. You'll have a great personal approach, within a people focused organisation. Working on installation, repairs, updates or networking issues, and many other activities in between, being one of the go-to people within the organisation. You'll also have a great opportunity to get involved in application support as well. The individual will be required to have previous exposure to an IT Support environment. A passion for IT is a must! As the team is growing, you will gain hands-on experience quickly, in multiple areas of IT Support. As a member of the IT Support team you will be: - Supporting all end users throughout the in-house systems - Active Directory, Windows Server, VMware, Office 365 - Working on the configuration, installation and support of organisational networks, email, intranet and web systems - Taking ownership of incidents and requests, processing within an ITIL framework - Maintaining various areas of hardware and software; Desktops, peripherals, servers etc. - Testing new software and hardware platforms, before roll-out, accounting for any possible issues - Documenting errors, failures and hardware removals accurately and in a timely fashion - Keeping up to date with the world of IT, possibly using your knowledge to implement new ideas and strategies Educated to graduate level within an IT related subject, however, in-depth relevant experience may supersede this qualification. This is a brilliant and exciting role, which is perfect for anybody looking to expand their career as a key part of an IT Support team! Apply now, don't miss out! If you are interested in this role or looking for something similar, please contact Sam Gilsenan directly or click Apply Now! Hunter Selection is a nationwide provider of recruitment services in ENGINEERING, MANUFACTURING, SERVICE & TECHNOLOGY. Find out more about us and search all our current vacancies at hunterselection.co.uk Hunter Selection Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the Privacy Policy and Disclaimers which can be found on our website.
Junior UI Designer
Cheltenham
Salary £18,000 - £22,500 DoE
We have a great new role for a Junior UI Designer, working at the heart of a design team at a global communications group, based on the outskirts of Cheltenham.
The Junior UI designer will be responsible for the creation of all UI output, led by the UX Manager; they will work closely with their own team, as well as communicating with the development team to create achievable, high quality interfaces.
The UI designer will form an integral part of the design team, helping to shape design projects in order to best deliver on the customer’s requirements.
Responsibilities:
Work with the Business Analyst to understand our customer’s requirements and proposed solutions
Create wireframes, sketches or concepts to illustrate those ideas
Perform research to identify appropriate interfaces and styles for each project
Create and maintain style guides and templates for all projects
Create pixel perfect UI assets, iconography, imagery and screens using Sketch
Build UI designs for all device types, considering responsive design throughout: Mobile, Tablet, Desktop / iOS, Android etc
Build UX simulations using InVision
Work alongside UX design, to create compelling user experiences and build and improve on existing experiences
Required Skills:
Team working skills, ability to be flexible to support the team
Excellent attention to detail
Excellent written and verbal communication skills
A keen interest and understanding of the latest technologies in web and mobile app design
Excellent team working skills, ability to be flexible to support the team
Enthusiasm for learning and adopting UI design skills and techniques
Graduate in UI / Graphic Design OR alternative relevant experience
Experience with Adobe Creative Suite or Sketch
Desirable Skills:
A working knowledge of InVision or similar prototyping tools
Experience with HTML, CSS and JavaScript
If you require any further information please contact Sue Waters on (Apply online only)
GB Marketing is your specialist in Marketing and Agency recruitment. We hire across a vast range of roles including PR, Ecommerce, Advertising, Digital Marketing, Creative Marketing and communications.
Based off the M5 between Cheltenham and Gloucester, we manage marketing jobs in Gloucestershire and the Southwest including Bristol, Swindon, Oxford, Reading, Birmingham and South Wales.
Specialists in permanent recruitment, we also provide temporary, interim and fixed term solutions. We are committed to working to the highest possible standards for our candidates and clients
Oct 29, 2018
Junior UI Designer
Cheltenham
Salary £18,000 - £22,500 DoE
We have a great new role for a Junior UI Designer, working at the heart of a design team at a global communications group, based on the outskirts of Cheltenham.
The Junior UI designer will be responsible for the creation of all UI output, led by the UX Manager; they will work closely with their own team, as well as communicating with the development team to create achievable, high quality interfaces.
The UI designer will form an integral part of the design team, helping to shape design projects in order to best deliver on the customer’s requirements.
Responsibilities:
Work with the Business Analyst to understand our customer’s requirements and proposed solutions
Create wireframes, sketches or concepts to illustrate those ideas
Perform research to identify appropriate interfaces and styles for each project
Create and maintain style guides and templates for all projects
Create pixel perfect UI assets, iconography, imagery and screens using Sketch
Build UI designs for all device types, considering responsive design throughout: Mobile, Tablet, Desktop / iOS, Android etc
Build UX simulations using InVision
Work alongside UX design, to create compelling user experiences and build and improve on existing experiences
Required Skills:
Team working skills, ability to be flexible to support the team
Excellent attention to detail
Excellent written and verbal communication skills
A keen interest and understanding of the latest technologies in web and mobile app design
Excellent team working skills, ability to be flexible to support the team
Enthusiasm for learning and adopting UI design skills and techniques
Graduate in UI / Graphic Design OR alternative relevant experience
Experience with Adobe Creative Suite or Sketch
Desirable Skills:
A working knowledge of InVision or similar prototyping tools
Experience with HTML, CSS and JavaScript
If you require any further information please contact Sue Waters on (Apply online only)
GB Marketing is your specialist in Marketing and Agency recruitment. We hire across a vast range of roles including PR, Ecommerce, Advertising, Digital Marketing, Creative Marketing and communications.
Based off the M5 between Cheltenham and Gloucester, we manage marketing jobs in Gloucestershire and the Southwest including Bristol, Swindon, Oxford, Reading, Birmingham and South Wales.
Specialists in permanent recruitment, we also provide temporary, interim and fixed term solutions. We are committed to working to the highest possible standards for our candidates and clients
Our role:
At Black Sun we have a growing IT team and we are searching for an energetic Senior Desktop Support Analyst to manage, enhance and run our Group’s ‘front of house’ environment. This role requires close consultation with the various business stakeholders to understand and cater for the existing issues and future aspirations of the business – therefore we need someone who is comfortable working with senior management. You will also be responsible for the effective management of incidents, service requests and problems across the organisation; the provision of second and third line operational support relating to desktops, laptops and mobile devices; and to ensure timely and efficient resolution of incidents, service requests and problems. You will be supported by a Junior IT Administrator as well as the broader IT team.
Your qualifications and experience:
- Proven experience in an IT business support role
-Expert knowledge of and proven experience with both Mac and Windows. Mac support skills are an essential requirement
- In-depth technical knowledge of desktop system software and hardware (Mac & Windows) as well as mobile devices, telecommunications, peripherals, security, applications, client server software and system tools
- Experience of Active Directory, Exchange
- An extensive background of managing the end user IT desktop service with strong OSX skills
- A background in ITIL service management and implementation
- Some experience mentoring junior team members would be preferable
- Personality fit: we’d love to find someone who is flexible and team focused, with a non-hierarchical and ‘roll up your sleeves’ approach to getting the job done. And someone with a great sense of humour!!
A bit about us:
We are one of the UK's leading Stakeholder Communications agencies based in the beautiful grounds of Fulham Palace, London. Black Sun is an award winning, fast growing agency with 100 employees, with offices in both London and Singapore. We work with some of the world's largest international organisations on a range of exciting corporate communications projects. You can find more information about us at: www.blacksunplc.com
What’s in it for you:
-Training; you will have the opportunity to work with, and learn from, industry professionals. We offer both internal and external training programmes
-A fun and friendly work community; you will have the chance to join a fresh and supportive community
-Socials (lots of them!); whether it be summer sports activities, Bake Offs, our annual Christmas party...or our complimentary breakfast every Friday morning
-Benefits; we offer competitive salaries, generous benefits, a discretionary bonus scheme, 22 days holidays (as well as a holiday loyalty scheme) and remote working opportunities
Jul 18, 2018
Full time
Our role:
At Black Sun we have a growing IT team and we are searching for an energetic Senior Desktop Support Analyst to manage, enhance and run our Group’s ‘front of house’ environment. This role requires close consultation with the various business stakeholders to understand and cater for the existing issues and future aspirations of the business – therefore we need someone who is comfortable working with senior management. You will also be responsible for the effective management of incidents, service requests and problems across the organisation; the provision of second and third line operational support relating to desktops, laptops and mobile devices; and to ensure timely and efficient resolution of incidents, service requests and problems. You will be supported by a Junior IT Administrator as well as the broader IT team.
Your qualifications and experience:
- Proven experience in an IT business support role
-Expert knowledge of and proven experience with both Mac and Windows. Mac support skills are an essential requirement
- In-depth technical knowledge of desktop system software and hardware (Mac & Windows) as well as mobile devices, telecommunications, peripherals, security, applications, client server software and system tools
- Experience of Active Directory, Exchange
- An extensive background of managing the end user IT desktop service with strong OSX skills
- A background in ITIL service management and implementation
- Some experience mentoring junior team members would be preferable
- Personality fit: we’d love to find someone who is flexible and team focused, with a non-hierarchical and ‘roll up your sleeves’ approach to getting the job done. And someone with a great sense of humour!!
A bit about us:
We are one of the UK's leading Stakeholder Communications agencies based in the beautiful grounds of Fulham Palace, London. Black Sun is an award winning, fast growing agency with 100 employees, with offices in both London and Singapore. We work with some of the world's largest international organisations on a range of exciting corporate communications projects. You can find more information about us at: www.blacksunplc.com
What’s in it for you:
-Training; you will have the opportunity to work with, and learn from, industry professionals. We offer both internal and external training programmes
-A fun and friendly work community; you will have the chance to join a fresh and supportive community
-Socials (lots of them!); whether it be summer sports activities, Bake Offs, our annual Christmas party...or our complimentary breakfast every Friday morning
-Benefits; we offer competitive salaries, generous benefits, a discretionary bonus scheme, 22 days holidays (as well as a holiday loyalty scheme) and remote working opportunities
Our role:
At Black Sun we have a growing IT team and we are searching for an energetic Senior Desktop Support Analyst to manage, enhance and run our Group front of house environment. This role requires close consultation with the various business stakeholders to understand and cater for the existing issues and future aspirations of the business therefore we need someone who is comfortable working with senior management. You will also be responsible for the effective management of incidents, service requests and problems across the organisation; the provision of second and third line operational support relating to desktops, laptops and mobile devices; and to ensure timely and efficient resolution of incidents, service requests and problems. You will be supported by a Junior IT Administrator as well as the broader IT team.
Your qualifications and experience:
- Proven experience in an IT business support role
-Expert knowledge of and proven experience with both Mac and Windows. Mac support skills are an essential requirement
- In-depth technical knowledge of desktop system software and hardware (Mac & Windows) as well as mobile devices, telecommunications, peripherals, security, applications, client server software and system tools
- Experience of Active Directory, Exchange
- An extensive background of managing the end user IT desktop service with strong OSX skills
- A background in ITIL service management and implementation
- Some experience mentoring junior team members would be preferable
- Personality fit: we'd love to find someone who is flexible and team focused, with a non-hierarchical and roll up your sleeves approach to getting the job done. And someone with a great sense of humour!!
A bit about us:
We are one of the UK's leading Stakeholder Communications agencies based in the beautiful grounds of Fulham Palace, London. Black Sun is an award winning, fast growing agency with 100 employees, with offices in both London and Singapore. We work with some of the world's largest international organisations on a range of exciting corporate communications projects.
What's in it for you:
-Training; you will have the opportunity to work with, and learn from, industry professionals. We offer both internal and external training programmes
-A fun and friendly work community; you will have the chance to join a fresh and supportive community Â
-Socials (lots of them!); whether it be summer sports activities, Bake Offs, our annual Christmas party...or our complimentary breakfast every Friday morning
-Benefits; we offer competitive salaries, generous benefits, a discretionary bonus scheme, 22 days holidays (as well as a holiday loyalty scheme) and remote working opportunities
Jun 19, 2018
Full time
Our role:
At Black Sun we have a growing IT team and we are searching for an energetic Senior Desktop Support Analyst to manage, enhance and run our Group front of house environment. This role requires close consultation with the various business stakeholders to understand and cater for the existing issues and future aspirations of the business therefore we need someone who is comfortable working with senior management. You will also be responsible for the effective management of incidents, service requests and problems across the organisation; the provision of second and third line operational support relating to desktops, laptops and mobile devices; and to ensure timely and efficient resolution of incidents, service requests and problems. You will be supported by a Junior IT Administrator as well as the broader IT team.
Your qualifications and experience:
- Proven experience in an IT business support role
-Expert knowledge of and proven experience with both Mac and Windows. Mac support skills are an essential requirement
- In-depth technical knowledge of desktop system software and hardware (Mac & Windows) as well as mobile devices, telecommunications, peripherals, security, applications, client server software and system tools
- Experience of Active Directory, Exchange
- An extensive background of managing the end user IT desktop service with strong OSX skills
- A background in ITIL service management and implementation
- Some experience mentoring junior team members would be preferable
- Personality fit: we'd love to find someone who is flexible and team focused, with a non-hierarchical and roll up your sleeves approach to getting the job done. And someone with a great sense of humour!!
A bit about us:
We are one of the UK's leading Stakeholder Communications agencies based in the beautiful grounds of Fulham Palace, London. Black Sun is an award winning, fast growing agency with 100 employees, with offices in both London and Singapore. We work with some of the world's largest international organisations on a range of exciting corporate communications projects.
What's in it for you:
-Training; you will have the opportunity to work with, and learn from, industry professionals. We offer both internal and external training programmes
-A fun and friendly work community; you will have the chance to join a fresh and supportive community Â
-Socials (lots of them!); whether it be summer sports activities, Bake Offs, our annual Christmas party...or our complimentary breakfast every Friday morning
-Benefits; we offer competitive salaries, generous benefits, a discretionary bonus scheme, 22 days holidays (as well as a holiday loyalty scheme) and remote working opportunities
Technical Support Analyst Up to £35,000 Newbury, Berks
Xperian Recruitment are looking for a Technical Support Analyst to work for our client who are a leader in the ERP, trading and financial software environment.
This Technical Support Analyst role is predominately a 1st/2nd line support role from a technical perspective. You will be working for the Commercial Software Support Department reporting to the Front Line Support Manager. You will be assisting customers with problems and queries relating to the application software once it has been implemented in customers businesses.
As this is a technical support role, understanding of structured programming languages is essential and for the right Technical Support Analyst this could be an ideal platform to further your career.
The main duties and responsibilities for the Technical Support Analyst will be:
• Taking ownership of a wide variety of calls to the help desk from
customers
• Using the call logging system to accurately record calls, ensuring they
are updated on a regular basis
• Ensuring calls are dealt with promptly and efficiently in line with service
level agreements (SLAs)
• Effectively managing, prioritising and progressing calls
• Accurately investigating and identifying causes and the symptoms of
problems
• Implementing solutions
• Escalating calls when appropriate
• Keeping the customer informed of the progress of their call
• Constantly updating own personal knowledge relating to the systems
• Pro-actively sharing knowledge on the intranet
Company:
Our client is a leading software services company providing advanced software solutions to the distributive trades, Distributors, Merchants, Wholesaler and Retailers.
The company has 40 years of experience, working with its Tier 1 customers in many sectors and has built up a unique depth of knowledge and expertise with a reputation for class-leading products.
The Company looks for individuals who value being part of a winning team and enjoy working in an energetic and dynamic environment that rewards dedication and hard work. The company strives to offer security for both staff and customers and provides excellent products and quality services to its focused market areas.
Employment at the Company is based solely on individual merit and qualifications directly related to professional competence. With thorough on-going training and career management, the Company offers opportunities for individual growth and development.
Key skills, knowledge and experience required for the Technical Support Analyst role:
• A computer science degree or similar
• Good knowledge of a structured programming language e.g Visual Basic
(VB) or C+
• A good understanding of relational databases
• Extensive experience in a similar customer focused IT 1st / 2nd line
support role supporting TECHNICAL SOFTWARE rather than hardware/
desktop/ mobile communications
• Pro-active, positive person
• Organised and efficient - Able to work in a logical and systematic way
• Calm under pressure - Able to priorities own work load
• Being an effective and adaptable member of the team -Able to help
junior team members
PLEASE NOTE this position works an alternating weekly shift pattern 8am – 4.30pm & 9.30 – 6pm there also may be a requirement for out of hours cover, but this is done on a remote basis and is only occasional.
Remuneration:
Salary £30,000 - £35,000
+ Excellent benefits package
Technical Support Analyst Up to £35,000 Newbury, Berks
2nd line support, help desk, technical, support, analyst, IT, ERP, Software, database, UML, VB, Visual Basic, C+, programming language, 1st line support, SAP, ERP, SAGE, ADP, Dynamics, , Technical Support Analyst, help-desk, Newbury, Berkshire
Sep 09, 2016
Technical Support Analyst Up to £35,000 Newbury, Berks
Xperian Recruitment are looking for a Technical Support Analyst to work for our client who are a leader in the ERP, trading and financial software environment.
This Technical Support Analyst role is predominately a 1st/2nd line support role from a technical perspective. You will be working for the Commercial Software Support Department reporting to the Front Line Support Manager. You will be assisting customers with problems and queries relating to the application software once it has been implemented in customers businesses.
As this is a technical support role, understanding of structured programming languages is essential and for the right Technical Support Analyst this could be an ideal platform to further your career.
The main duties and responsibilities for the Technical Support Analyst will be:
• Taking ownership of a wide variety of calls to the help desk from
customers
• Using the call logging system to accurately record calls, ensuring they
are updated on a regular basis
• Ensuring calls are dealt with promptly and efficiently in line with service
level agreements (SLAs)
• Effectively managing, prioritising and progressing calls
• Accurately investigating and identifying causes and the symptoms of
problems
• Implementing solutions
• Escalating calls when appropriate
• Keeping the customer informed of the progress of their call
• Constantly updating own personal knowledge relating to the systems
• Pro-actively sharing knowledge on the intranet
Company:
Our client is a leading software services company providing advanced software solutions to the distributive trades, Distributors, Merchants, Wholesaler and Retailers.
The company has 40 years of experience, working with its Tier 1 customers in many sectors and has built up a unique depth of knowledge and expertise with a reputation for class-leading products.
The Company looks for individuals who value being part of a winning team and enjoy working in an energetic and dynamic environment that rewards dedication and hard work. The company strives to offer security for both staff and customers and provides excellent products and quality services to its focused market areas.
Employment at the Company is based solely on individual merit and qualifications directly related to professional competence. With thorough on-going training and career management, the Company offers opportunities for individual growth and development.
Key skills, knowledge and experience required for the Technical Support Analyst role:
• A computer science degree or similar
• Good knowledge of a structured programming language e.g Visual Basic
(VB) or C+
• A good understanding of relational databases
• Extensive experience in a similar customer focused IT 1st / 2nd line
support role supporting TECHNICAL SOFTWARE rather than hardware/
desktop/ mobile communications
• Pro-active, positive person
• Organised and efficient - Able to work in a logical and systematic way
• Calm under pressure - Able to priorities own work load
• Being an effective and adaptable member of the team -Able to help
junior team members
PLEASE NOTE this position works an alternating weekly shift pattern 8am – 4.30pm & 9.30 – 6pm there also may be a requirement for out of hours cover, but this is done on a remote basis and is only occasional.
Remuneration:
Salary £30,000 - £35,000
+ Excellent benefits package
Technical Support Analyst Up to £35,000 Newbury, Berks
2nd line support, help desk, technical, support, analyst, IT, ERP, Software, database, UML, VB, Visual Basic, C+, programming language, 1st line support, SAP, ERP, SAGE, ADP, Dynamics, , Technical Support Analyst, help-desk, Newbury, Berkshire
Technical Support Analyst Up to £35,000 Gateshead
Xperian Recruitment are looking for a Technical Support Analyst to work for our client who are a leader in the ERP, trading and financial software environment.
This Technical Support Analyst role is predominately a 1st/2nd line support role from a technical perspective. You will be working for the Commercial Software Support Department reporting to the Front Line Support Manager. You will be assisting customers with problems and queries relating to the application software once it has been implemented in customers businesses.
As this is a technical support role, understanding of structured programming languages is essential and for the right Technical Support Analyst this could be an ideal platform to further your career.
The main duties and responsibilities for the Technical Support Analyst will be:
• Taking ownership of a wide variety of calls to the help desk from customers
• Using the call logging system to accurately record calls, ensuring they are updated on a regular basis
• Ensuring calls are dealt with promptly and efficiently in line with service level agreements (SLAs)
• Effectively managing, prioritising and progressing calls
• Accurately investigating and identifying causes and the symptoms of problems
• Implementing solutions
• Escalating calls when appropriate
• Keeping the customer informed of the progress of their call
• Constantly updating own personal knowledge relating to the systems
• Pro-actively sharing knowledge on the intranet
Company:
Our client is a leading software services company providing advanced software solutions to the distributive trades, Distributors, Merchants, Wholesaler and Retailers.
The company has 40 years of experience, working with its Tier 1 customers in many sectors and has built up a unique depth of knowledge and expertise with a reputation for class-leading products.
The Company looks for individuals who value being part of a winning team and enjoy working in an energetic and dynamic environment that rewards dedication and hard work. The company strives to offer security for both staff and customers and provides excellent products and quality services to its focused market areas.
Employment at the Company is based solely on individual merit and qualifications directly related to professional competence. With thorough on-going training and career management, the Company offers opportunities for individual growth and development.
Key skills, knowledge and experience required for the Technical Support Analyst role:
• A computer science degree or similar
• Good knowledge of a structured programming language e.g Visual Basic (VB) or C+
• A good understanding of relational databases
• Extensive experience in a similar customer focused IT 1st / 2nd line support role supporting TECHNICAL SOFTWARE rather than hardware/ desktop/ mobile communications
• Pro-active, positive person
• Organised and efficient - Able to work in a logical and systematic way
• Calm under pressure - Able to priorities own work load
• Being an effective and adaptable member of the team -Able to help junior team members
PLEASE NOTE this position works an alternating weekly shift pattern 8am – 4.30pm & 9.30 – 6pm there also may be a requirement for out of hours cover, but this is done on a remote basis and is only occasional.
Remuneration:
Salary £30,000 - £35,000
+ Excellent benefits package
Technical Support Analyst Up to £35,000 Gateshead
2nd line support, help desk, technical, support, analyst, IT, ERP, Software, database, UML, VB, Visual Basic, C+, programming language, 1st line support, SAP, ERP, SAGE, ADP, Dynamics, , Technical Support Analyst, help-desk, Gateshead, Newcastle, Tyne & Wear
Sep 09, 2016
Technical Support Analyst Up to £35,000 Gateshead
Xperian Recruitment are looking for a Technical Support Analyst to work for our client who are a leader in the ERP, trading and financial software environment.
This Technical Support Analyst role is predominately a 1st/2nd line support role from a technical perspective. You will be working for the Commercial Software Support Department reporting to the Front Line Support Manager. You will be assisting customers with problems and queries relating to the application software once it has been implemented in customers businesses.
As this is a technical support role, understanding of structured programming languages is essential and for the right Technical Support Analyst this could be an ideal platform to further your career.
The main duties and responsibilities for the Technical Support Analyst will be:
• Taking ownership of a wide variety of calls to the help desk from customers
• Using the call logging system to accurately record calls, ensuring they are updated on a regular basis
• Ensuring calls are dealt with promptly and efficiently in line with service level agreements (SLAs)
• Effectively managing, prioritising and progressing calls
• Accurately investigating and identifying causes and the symptoms of problems
• Implementing solutions
• Escalating calls when appropriate
• Keeping the customer informed of the progress of their call
• Constantly updating own personal knowledge relating to the systems
• Pro-actively sharing knowledge on the intranet
Company:
Our client is a leading software services company providing advanced software solutions to the distributive trades, Distributors, Merchants, Wholesaler and Retailers.
The company has 40 years of experience, working with its Tier 1 customers in many sectors and has built up a unique depth of knowledge and expertise with a reputation for class-leading products.
The Company looks for individuals who value being part of a winning team and enjoy working in an energetic and dynamic environment that rewards dedication and hard work. The company strives to offer security for both staff and customers and provides excellent products and quality services to its focused market areas.
Employment at the Company is based solely on individual merit and qualifications directly related to professional competence. With thorough on-going training and career management, the Company offers opportunities for individual growth and development.
Key skills, knowledge and experience required for the Technical Support Analyst role:
• A computer science degree or similar
• Good knowledge of a structured programming language e.g Visual Basic (VB) or C+
• A good understanding of relational databases
• Extensive experience in a similar customer focused IT 1st / 2nd line support role supporting TECHNICAL SOFTWARE rather than hardware/ desktop/ mobile communications
• Pro-active, positive person
• Organised and efficient - Able to work in a logical and systematic way
• Calm under pressure - Able to priorities own work load
• Being an effective and adaptable member of the team -Able to help junior team members
PLEASE NOTE this position works an alternating weekly shift pattern 8am – 4.30pm & 9.30 – 6pm there also may be a requirement for out of hours cover, but this is done on a remote basis and is only occasional.
Remuneration:
Salary £30,000 - £35,000
+ Excellent benefits package
Technical Support Analyst Up to £35,000 Gateshead
2nd line support, help desk, technical, support, analyst, IT, ERP, Software, database, UML, VB, Visual Basic, C+, programming language, 1st line support, SAP, ERP, SAGE, ADP, Dynamics, , Technical Support Analyst, help-desk, Gateshead, Newcastle, Tyne & Wear