Position: Junior Service Desk Analyst Reporting to: IT Service Desk Manager Role Overview Our Junior Service Desk Analyst will be working within a dynamic Service Delivery Team, to deliver 1st and 2nd line support to our varied portfolio of clients comprising of property, retail, financial services, and healthcare sectors. The role encompasses providing our clients with quality face-to-face and remote IT support, as well as assisting our clients with on-boarding activities, using a broad range of systems and purpose-built toolsets. The successful Junior Service Desk Analyst will have the opportunity to further develop their career managing projects such as hardware refreshes and proactive renewals as well as exposure to working alongside senior Project Engineers on project delivery. Passionate about Technology and Customer Service, our Junior Service Desk Analyst will be responsible for taking ownership of and troubleshooting incidents, predicting possible wider issues, building relationships with key stakeholders and working with and escalating to other members of the team. Our Junior Service Desk Analyst would benefit from at least 1 year working at an MSP or in-house IT department and will have a good understanding of core IT concepts, preferably working towards appropriate qualifications such as A+, Network+, and Microsoft certifications. Understanding core infrastructure such as routers, firewalls, switches, WAPs, TCP/IP, DNS DHCP is essential, and awareness of the cyber security landscape is an advantage. We are looking for a team member who wants to commit to learning and delivering an exceptional experience to our client base. Strong communication skills both written and verbal are essential for this role. Key Responsibilities: Dealing with 1st line assigned tickets, providing support over multiple channels Responding efficiently to support requests over a variety of channels (e-mail, phone and ticketing system) Troubleshooting, fixing and escalating incidents as required, ensuring they are resolved within customer service level agreements or against key performance indicators Accurately classifying, logging, and keeping tickets up to date using our internal ticketing tool Providing an excellent customer experience at all times Conducting personal queue and ticket triage, escalating as and when required using internal processes Liaising with partners and third-party vendors to resolve customer issues Attending client sites to support current customer base with a varied range of technologies including desktop support, email issues, connectivity requirements, printers and 3rd party applications Conducting onsite work as and when required (such as onsite support, project support/assistance, system deployment etc.) Knowledge, Skills & Experience Required: Essential Some experience of Active Directory, Group Policy, Office 365, SharePoint, backup solutions, antivirus software, and networking Familiar in Office 365 Administration, creating groups, distribution lists, setting forward rules, viewing and checking SharePoint permissions and basic troubleshooting, for example running mail trace or performing security checks such as last sign in or checking for suspicious activity. Confident in troubleshooting basic Windows OS/MAC OSX issues, checking for Windows updates and understanding how these are delivered (, GPO, 3rd party tools), performing system restores and using vendor diagnostic tools and you will be experienced with replacing hardware components (SSD, RAM etc) while being considerate to data backup and the impact to the user. Understanding of security products and the cyber threat landscape; Ability to think ahead and anticipate problems, issues and solutions and work under pressure to meet deadlines Excellent verbal and written communication is essential as well as the ability to communicate with clients to determine their needs and explain complex issues to differing skill levels Desirable Being able to demonstrate a commitment to learning new technologies either by ongoing certifications or personal interest projects Person Specification: Excellent verbal and written communication is essential as well as the ability to communicate with clients to determine their needs and explain complex issues to differing skill levels Excellent time management and organisational skills and the ability to work autonomously is essential The requires you to work shift pattern between 8am-6pm.
Mar 29, 2024
Full time
Position: Junior Service Desk Analyst Reporting to: IT Service Desk Manager Role Overview Our Junior Service Desk Analyst will be working within a dynamic Service Delivery Team, to deliver 1st and 2nd line support to our varied portfolio of clients comprising of property, retail, financial services, and healthcare sectors. The role encompasses providing our clients with quality face-to-face and remote IT support, as well as assisting our clients with on-boarding activities, using a broad range of systems and purpose-built toolsets. The successful Junior Service Desk Analyst will have the opportunity to further develop their career managing projects such as hardware refreshes and proactive renewals as well as exposure to working alongside senior Project Engineers on project delivery. Passionate about Technology and Customer Service, our Junior Service Desk Analyst will be responsible for taking ownership of and troubleshooting incidents, predicting possible wider issues, building relationships with key stakeholders and working with and escalating to other members of the team. Our Junior Service Desk Analyst would benefit from at least 1 year working at an MSP or in-house IT department and will have a good understanding of core IT concepts, preferably working towards appropriate qualifications such as A+, Network+, and Microsoft certifications. Understanding core infrastructure such as routers, firewalls, switches, WAPs, TCP/IP, DNS DHCP is essential, and awareness of the cyber security landscape is an advantage. We are looking for a team member who wants to commit to learning and delivering an exceptional experience to our client base. Strong communication skills both written and verbal are essential for this role. Key Responsibilities: Dealing with 1st line assigned tickets, providing support over multiple channels Responding efficiently to support requests over a variety of channels (e-mail, phone and ticketing system) Troubleshooting, fixing and escalating incidents as required, ensuring they are resolved within customer service level agreements or against key performance indicators Accurately classifying, logging, and keeping tickets up to date using our internal ticketing tool Providing an excellent customer experience at all times Conducting personal queue and ticket triage, escalating as and when required using internal processes Liaising with partners and third-party vendors to resolve customer issues Attending client sites to support current customer base with a varied range of technologies including desktop support, email issues, connectivity requirements, printers and 3rd party applications Conducting onsite work as and when required (such as onsite support, project support/assistance, system deployment etc.) Knowledge, Skills & Experience Required: Essential Some experience of Active Directory, Group Policy, Office 365, SharePoint, backup solutions, antivirus software, and networking Familiar in Office 365 Administration, creating groups, distribution lists, setting forward rules, viewing and checking SharePoint permissions and basic troubleshooting, for example running mail trace or performing security checks such as last sign in or checking for suspicious activity. Confident in troubleshooting basic Windows OS/MAC OSX issues, checking for Windows updates and understanding how these are delivered (, GPO, 3rd party tools), performing system restores and using vendor diagnostic tools and you will be experienced with replacing hardware components (SSD, RAM etc) while being considerate to data backup and the impact to the user. Understanding of security products and the cyber threat landscape; Ability to think ahead and anticipate problems, issues and solutions and work under pressure to meet deadlines Excellent verbal and written communication is essential as well as the ability to communicate with clients to determine their needs and explain complex issues to differing skill levels Desirable Being able to demonstrate a commitment to learning new technologies either by ongoing certifications or personal interest projects Person Specification: Excellent verbal and written communication is essential as well as the ability to communicate with clients to determine their needs and explain complex issues to differing skill levels Excellent time management and organisational skills and the ability to work autonomously is essential The requires you to work shift pattern between 8am-6pm.
Are you looking for contract IT Support role? Would you like to work for a cutting edge leader in Financial Services and Data? Do you have excellent communication and customer service skills? If so this could be the role for you Role IT Support Engineer aka Desktop Support, 1st / 2nd Line Support, IT Technician, Helpdesk Engineer, Helpdesk Support Location - London - City (On site) 6 Month Contract Salary / Rate - Very Competitive - DOE Multiple roles The role would be within their workplace operations team providing desktop support to employees, laptop assembly, prepartion and configuration Key Responsibilities: Provide first and second line support, dealing with hardware and software enquiries via phone, email, and in-person. Diagnose and resolve technical issues related to operating systems, applications, networking, and hardware. Monitor and maintain computer systems and networks, performing necessary upgrades and repairs. Assist with the setup of new users, including installation of hardware and software. Maintain detailed and accurate records of all support activities. Collaborate with team members to share knowledge and contribute to team objectives.Requirements: Proven experience in a 1st/2nd line support role or similar. Strong knowledge of Microsoft Windows environments, Office applications, and common desktop / laptop hardware. Familiarity with networking principles and troubleshooting connectivity issues. Excellent problem-solving skills and the ability to diagnose and resolve technical issues efficiently. Strong communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users. A relevant IT qualification (e.g., CompTIA A+, Microsoft Certified Professional) is desirable. A commitment to providing outstanding customer service.Interested? Please send your cv for a swift response
Mar 28, 2024
Full time
Are you looking for contract IT Support role? Would you like to work for a cutting edge leader in Financial Services and Data? Do you have excellent communication and customer service skills? If so this could be the role for you Role IT Support Engineer aka Desktop Support, 1st / 2nd Line Support, IT Technician, Helpdesk Engineer, Helpdesk Support Location - London - City (On site) 6 Month Contract Salary / Rate - Very Competitive - DOE Multiple roles The role would be within their workplace operations team providing desktop support to employees, laptop assembly, prepartion and configuration Key Responsibilities: Provide first and second line support, dealing with hardware and software enquiries via phone, email, and in-person. Diagnose and resolve technical issues related to operating systems, applications, networking, and hardware. Monitor and maintain computer systems and networks, performing necessary upgrades and repairs. Assist with the setup of new users, including installation of hardware and software. Maintain detailed and accurate records of all support activities. Collaborate with team members to share knowledge and contribute to team objectives.Requirements: Proven experience in a 1st/2nd line support role or similar. Strong knowledge of Microsoft Windows environments, Office applications, and common desktop / laptop hardware. Familiarity with networking principles and troubleshooting connectivity issues. Excellent problem-solving skills and the ability to diagnose and resolve technical issues efficiently. Strong communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users. A relevant IT qualification (e.g., CompTIA A+, Microsoft Certified Professional) is desirable. A commitment to providing outstanding customer service.Interested? Please send your cv for a swift response
We have a great opportunity for a Service Delivery Engineer to join our team within Vistry Services, at our Coleshill office. As our Service Delivery Engineer, you will be responsible for providing a first-class level of customer service to all users, you will be a 2nd line escalation point for the service desk. A key element to the role is being visible within the business, provide onsite support to users irrespective of their location. We are pleased to say, this role can accommodate agile working arrangements. Let's cut to the chase, what's in it for you Competitive basic salary and annual bonus Company car, car allowance or travel allowance Agile working possible (dependent on role) Up to 33 days annual leave plus bank holidays Private Healthcare Competitive contributory pension scheme Life assurance - 4 x your annual salary Share incentive schemes Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality Good working knowledge of current development methodologies and how to implement them in a small team Ability to quickly understand requirements/design A working knowledge or a desire to learn and implement new technologies Ability to work on own initiative, prioritise and to strike the right balance between long term/projects and short term/support issues Excellent written / oral communication skills, ability to influence others at all levels Microsoft Windows 8 or newer Microsoft Office 2013 or newer Microsoft Active Directory user/group administration and group policy PC and peripheral hardware Networking fundamentals Excellent customer service skills Excellent interpersonal skills both face to face and over the phone Strong organisational and administration skills Team player Professional attitude Friendly, flexible and helpful attitude Willingness to share knowledge with others Ability to work under pressure Hold a full UK driving licence Requires travel to other business locations and supplier locations. Desirable - Microsoft Exchange Server 2013 and Office 365 administration Microsoft MCP Cisco CCENT/CCNA CompTIA A+/N+/Server+/Security+ Computing related academic qualification More about the Service Delivery Engineer role Work with the department to provide services to all users: Delivery of new equipment (PC, printers, mobile devices) Deploy infrastructure (cabling, communications, etc.) Maintain users (account configuration, starters & leavers, support new users, mailboxes, etc) Commission, relocate and decommission sites (sales & build) Support and troubleshoot services and components: Provide 2nd line support on allocated tickets Update process and maintain documentation Participate in allocated projects; including (but not exclusive to): Scoping and requirements specification Research and evaluation Design and build Test, proof of concept and pilot Documentation Deployment and transition into service. Provide training to end users and other members of IT staff as required Adhere to the IT Security Strategy at all times Communicate with members of the IT department to ensure internal SLA's are met Attend departmental meetings as required, contributing as necessary Provide regular updates on progress to relevant teams and individuals Finally, let's tell you a bit more about us At Vistry Group, we build more than homes. We develop sustainable communities across all sectors of the UK housing market through our leading housing brands Bovis Homes, Linden Homes and Countryside Homes. Delivered through Vistry Housebuilding, Countryside Partnerships and Vistry Works with the support of Vistry Services, our values of integrity, caring, and quality continue to shape all we do. We're proud that our UK Green Building Council membership, 2021 Large Housebuilder of the Year award and status as a UK top-five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating allows us to transform land into thriving spaces. We're also proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. From memories and communities to worthwhile careers, we're making Vistry. Benefits Agile Working Offers a flexible way of working. Annual Leave Enjoy 28 days' holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days. Pension with Legal & General Eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available. Volunteer Days With 2 paid volunteer days a year, you can give back to communities and charities. Why Vistry Joining Vistry is just the start of building your perfect career. In return for your passion and skills, we invest in your future, providing all the support and training you need to thrive in your career and realise your potential. Our work is rewarding in itself, but we also offer a range of financial, lifestyle, health and wellbeing benefits, plus plenty of recognition incentives. We value you and everything you help us build as we make Vistry together.
Mar 28, 2024
Full time
We have a great opportunity for a Service Delivery Engineer to join our team within Vistry Services, at our Coleshill office. As our Service Delivery Engineer, you will be responsible for providing a first-class level of customer service to all users, you will be a 2nd line escalation point for the service desk. A key element to the role is being visible within the business, provide onsite support to users irrespective of their location. We are pleased to say, this role can accommodate agile working arrangements. Let's cut to the chase, what's in it for you Competitive basic salary and annual bonus Company car, car allowance or travel allowance Agile working possible (dependent on role) Up to 33 days annual leave plus bank holidays Private Healthcare Competitive contributory pension scheme Life assurance - 4 x your annual salary Share incentive schemes Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality Good working knowledge of current development methodologies and how to implement them in a small team Ability to quickly understand requirements/design A working knowledge or a desire to learn and implement new technologies Ability to work on own initiative, prioritise and to strike the right balance between long term/projects and short term/support issues Excellent written / oral communication skills, ability to influence others at all levels Microsoft Windows 8 or newer Microsoft Office 2013 or newer Microsoft Active Directory user/group administration and group policy PC and peripheral hardware Networking fundamentals Excellent customer service skills Excellent interpersonal skills both face to face and over the phone Strong organisational and administration skills Team player Professional attitude Friendly, flexible and helpful attitude Willingness to share knowledge with others Ability to work under pressure Hold a full UK driving licence Requires travel to other business locations and supplier locations. Desirable - Microsoft Exchange Server 2013 and Office 365 administration Microsoft MCP Cisco CCENT/CCNA CompTIA A+/N+/Server+/Security+ Computing related academic qualification More about the Service Delivery Engineer role Work with the department to provide services to all users: Delivery of new equipment (PC, printers, mobile devices) Deploy infrastructure (cabling, communications, etc.) Maintain users (account configuration, starters & leavers, support new users, mailboxes, etc) Commission, relocate and decommission sites (sales & build) Support and troubleshoot services and components: Provide 2nd line support on allocated tickets Update process and maintain documentation Participate in allocated projects; including (but not exclusive to): Scoping and requirements specification Research and evaluation Design and build Test, proof of concept and pilot Documentation Deployment and transition into service. Provide training to end users and other members of IT staff as required Adhere to the IT Security Strategy at all times Communicate with members of the IT department to ensure internal SLA's are met Attend departmental meetings as required, contributing as necessary Provide regular updates on progress to relevant teams and individuals Finally, let's tell you a bit more about us At Vistry Group, we build more than homes. We develop sustainable communities across all sectors of the UK housing market through our leading housing brands Bovis Homes, Linden Homes and Countryside Homes. Delivered through Vistry Housebuilding, Countryside Partnerships and Vistry Works with the support of Vistry Services, our values of integrity, caring, and quality continue to shape all we do. We're proud that our UK Green Building Council membership, 2021 Large Housebuilder of the Year award and status as a UK top-five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating allows us to transform land into thriving spaces. We're also proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. From memories and communities to worthwhile careers, we're making Vistry. Benefits Agile Working Offers a flexible way of working. Annual Leave Enjoy 28 days' holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days. Pension with Legal & General Eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available. Volunteer Days With 2 paid volunteer days a year, you can give back to communities and charities. Why Vistry Joining Vistry is just the start of building your perfect career. In return for your passion and skills, we invest in your future, providing all the support and training you need to thrive in your career and realise your potential. Our work is rewarding in itself, but we also offer a range of financial, lifestyle, health and wellbeing benefits, plus plenty of recognition incentives. We value you and everything you help us build as we make Vistry together.
Summary Job Description for Service Desk Analyst: There's never been a more exciting time to be part of the nuclear sector. New opportunities are being created all the time. At NNL, you'll be in the ideal place to capitalise on this momentum, face new challenges and develop a long, successful and meaningful career. We're an organisation that's here to experiment and push the limits of what's possible. So, if you're keen to excel in your chosen field, this is the place to do it. Because at NNL, anything is possible. The Service Desk Analyst is the central point of contact between IT and its users on a daily basis. Via phone call, Service Portal, or email, it is where users log incidents (disruptions or potential disruptions in service availability or quality) & requests (routine requests for services).The Service Desk Analyst will provide first and second line technical support to internal staff, working with applications and systems to undertake analysis, diagnosis and resolution of user incidents & requests. Main Responsibilities Main Responsibilities for Service Desk Analyst: Act as a single point of contact for phone calls, emails & portal notifications from staff regarding IT incidents and requests. Receive, log and manage calls from internal staff via telephone, email and IM Aid with helping the Field Support Engineers maintain an Asset Database - CMDB. Provide 1st and 2nd line support and troubleshoot IT related problems from in-house software to hardware, such as Smartphones, Laptops, PCs and Printers. Troubleshoot basic network issues. Escalate unresolved calls to the appropriate support team Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner. Manage tickets and ensure all incidents are resolved in accordance with their SLAs. Maintain a high degree of customer service for all support queries and adhere to all service management principles. Provide basic in-house training, advice and guidance in MS Office applications used (Word, Excel, Outlook, PowerPoint). Maintain a knowledge base of known faults, errors and resolutions Perform basic IT support activities, such as creating user accounts, reset passwords, amend access, as some examples Arrange for external technical support where problems cannot be resolved in house. Ideal Candidate Essential Criteria for Service Desk Analyst: Ability to obtain SC level security clearance (this includes but is not limited to identity, employment, financial and criminal record checks plus 5 years' worth of UK residency). Demonstrable experience in IT Service Desk and or Call Centre experience. Excellent communication skills and telephone manner. Self-motivation, who is a customer focused achiever and gains satisfaction from providing excellent customer service. Excellent organisational skills. Basic user & security group Active Directory administration knowledge. Strong knowledge of Microsoft based operating systems with emphasis on Windows 10, and Office 365. Desirable Criteria for Service Desk Analyst: Experience working in a secure, accredited or regulated environment.
Mar 25, 2024
Full time
Summary Job Description for Service Desk Analyst: There's never been a more exciting time to be part of the nuclear sector. New opportunities are being created all the time. At NNL, you'll be in the ideal place to capitalise on this momentum, face new challenges and develop a long, successful and meaningful career. We're an organisation that's here to experiment and push the limits of what's possible. So, if you're keen to excel in your chosen field, this is the place to do it. Because at NNL, anything is possible. The Service Desk Analyst is the central point of contact between IT and its users on a daily basis. Via phone call, Service Portal, or email, it is where users log incidents (disruptions or potential disruptions in service availability or quality) & requests (routine requests for services).The Service Desk Analyst will provide first and second line technical support to internal staff, working with applications and systems to undertake analysis, diagnosis and resolution of user incidents & requests. Main Responsibilities Main Responsibilities for Service Desk Analyst: Act as a single point of contact for phone calls, emails & portal notifications from staff regarding IT incidents and requests. Receive, log and manage calls from internal staff via telephone, email and IM Aid with helping the Field Support Engineers maintain an Asset Database - CMDB. Provide 1st and 2nd line support and troubleshoot IT related problems from in-house software to hardware, such as Smartphones, Laptops, PCs and Printers. Troubleshoot basic network issues. Escalate unresolved calls to the appropriate support team Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner. Manage tickets and ensure all incidents are resolved in accordance with their SLAs. Maintain a high degree of customer service for all support queries and adhere to all service management principles. Provide basic in-house training, advice and guidance in MS Office applications used (Word, Excel, Outlook, PowerPoint). Maintain a knowledge base of known faults, errors and resolutions Perform basic IT support activities, such as creating user accounts, reset passwords, amend access, as some examples Arrange for external technical support where problems cannot be resolved in house. Ideal Candidate Essential Criteria for Service Desk Analyst: Ability to obtain SC level security clearance (this includes but is not limited to identity, employment, financial and criminal record checks plus 5 years' worth of UK residency). Demonstrable experience in IT Service Desk and or Call Centre experience. Excellent communication skills and telephone manner. Self-motivation, who is a customer focused achiever and gains satisfaction from providing excellent customer service. Excellent organisational skills. Basic user & security group Active Directory administration knowledge. Strong knowledge of Microsoft based operating systems with emphasis on Windows 10, and Office 365. Desirable Criteria for Service Desk Analyst: Experience working in a secure, accredited or regulated environment.
Venn Group is currently working with an Financial Services firm, based in London, who are recruiting for Technical Support Engineer to join their team. The post holder will provide second line support in maintaining and expanding the IT service for the business. Location: London - Onsite 4/5 days per week Job Responsibilities: To provide high quality 2nd line technical support to all users connected to the IT environment To fix hardware and software faults or recommend appropriate solutions To undertake the build, configuration, documentation and integration of new desktop, audio visual devices and printer hardware To identify, recommend and implement changes to IT systems To build, deploy and repair all devices such as PCs /Laptops/ printers/ scanners/ mobile devices etc To provide face to face desktop support The ideal candidate will have: Demonstrable experience of working in a technical support environment at 1st and 2nd line level Network services DNS, DHCP ServiceNow All Microsoft Office versions 2010 onwards & MS Teams All Microsoft Desktop OS - Windows 7 onwards All Microsoft Server OS - 2012 onwards Apple MAC OS and iOS versions SCCM, Intune, Airwatch, MaaS360 Bitlocker, Sophos, ATP, VPN, Citrix Active Directory including group policy Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.
Mar 22, 2024
Full time
Venn Group is currently working with an Financial Services firm, based in London, who are recruiting for Technical Support Engineer to join their team. The post holder will provide second line support in maintaining and expanding the IT service for the business. Location: London - Onsite 4/5 days per week Job Responsibilities: To provide high quality 2nd line technical support to all users connected to the IT environment To fix hardware and software faults or recommend appropriate solutions To undertake the build, configuration, documentation and integration of new desktop, audio visual devices and printer hardware To identify, recommend and implement changes to IT systems To build, deploy and repair all devices such as PCs /Laptops/ printers/ scanners/ mobile devices etc To provide face to face desktop support The ideal candidate will have: Demonstrable experience of working in a technical support environment at 1st and 2nd line level Network services DNS, DHCP ServiceNow All Microsoft Office versions 2010 onwards & MS Teams All Microsoft Desktop OS - Windows 7 onwards All Microsoft Server OS - 2012 onwards Apple MAC OS and iOS versions SCCM, Intune, Airwatch, MaaS360 Bitlocker, Sophos, ATP, VPN, Citrix Active Directory including group policy Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.
Job title 3rd Line Service Desk Engineer Location Epsom, KT17 4NL Salary £40,000 - £50,000 per annum Duration Perm/Full-time A hugely successful and highly regarded organisation within the financial services sector is looking for a 3rd Line Service Desk Technician to join the team. Along with a salary of up to £50,000 per annum, you will receive a fantastic range of benefits including a generous pension, private healthcare, personal development training, rising holiday and lots more. You will be providing IT support for internal users and participating in IT projects. This role would suit an experienced 3rd Line Engineer who has worked in a formal service desk environment, who is looking to progress their career in a fantastic working environment. As 3rd Line Service Desk Technician, your responsibilities will include: Handling incoming requests and changes to the Service Desk & Cyber Security team via telephone, e-mail, and ticketing system, to provide resolution of end user issues within SLAs. Assisting 1st & 2nd line Engineers in escalated incidents by acting as SME on fields of expertise. Administering and maintaining workstations, servers, BYOD, MDM, O365, SaaS & on prem Applications, Azure, IAM, PIM, etc. Performing hands-on fixes, including installing and upgrading software, installing hardware, implementing file backups/restores, and configuring systems and applications. Participating in security related exercises, such as patching, vulnerability remediation, security audit remediation tasks. Administering the chosen SaaS platforms including HexNode MDM, Solarwinds Service Desk, N-able RMM, O365. Providing expertise on Windows, including DNS, DHCP, GPO, PowerShell, Scripting, Identity Management, AAD or Hybrid environment management. We are looking for a 3rd Line Service Desk Technician who has the following skills and experience: Experience in a similar role in an SLA, CSAT, ITIL driven environment. Experience of working in FS or a highly regulated environment is a bonus. Knowledge of AD and AAD structure, configuration & administration. Experience with desktop and server operating systems, O365, SaaS, MDM etc. Experience with Active Directory, Exchange, and Microsoft 365, GPO, basic networking, Virtualisation (VMware, Hyper-V). Some Scripting experience - (Batch, PowerShell, etc.). Knowledge of security related concepts, frameworks, and tooling. Systems administration and networking experience would be a bonus. This is a fantastic opportunity to play a key role in a growing team within a very well established (100 years+) FS institution who can offer great career progression. To apply for this role as 3rd Line Service Desk Technician, please click apply online and upload an updated copy of your CV.
Mar 22, 2024
Full time
Job title 3rd Line Service Desk Engineer Location Epsom, KT17 4NL Salary £40,000 - £50,000 per annum Duration Perm/Full-time A hugely successful and highly regarded organisation within the financial services sector is looking for a 3rd Line Service Desk Technician to join the team. Along with a salary of up to £50,000 per annum, you will receive a fantastic range of benefits including a generous pension, private healthcare, personal development training, rising holiday and lots more. You will be providing IT support for internal users and participating in IT projects. This role would suit an experienced 3rd Line Engineer who has worked in a formal service desk environment, who is looking to progress their career in a fantastic working environment. As 3rd Line Service Desk Technician, your responsibilities will include: Handling incoming requests and changes to the Service Desk & Cyber Security team via telephone, e-mail, and ticketing system, to provide resolution of end user issues within SLAs. Assisting 1st & 2nd line Engineers in escalated incidents by acting as SME on fields of expertise. Administering and maintaining workstations, servers, BYOD, MDM, O365, SaaS & on prem Applications, Azure, IAM, PIM, etc. Performing hands-on fixes, including installing and upgrading software, installing hardware, implementing file backups/restores, and configuring systems and applications. Participating in security related exercises, such as patching, vulnerability remediation, security audit remediation tasks. Administering the chosen SaaS platforms including HexNode MDM, Solarwinds Service Desk, N-able RMM, O365. Providing expertise on Windows, including DNS, DHCP, GPO, PowerShell, Scripting, Identity Management, AAD or Hybrid environment management. We are looking for a 3rd Line Service Desk Technician who has the following skills and experience: Experience in a similar role in an SLA, CSAT, ITIL driven environment. Experience of working in FS or a highly regulated environment is a bonus. Knowledge of AD and AAD structure, configuration & administration. Experience with desktop and server operating systems, O365, SaaS, MDM etc. Experience with Active Directory, Exchange, and Microsoft 365, GPO, basic networking, Virtualisation (VMware, Hyper-V). Some Scripting experience - (Batch, PowerShell, etc.). Knowledge of security related concepts, frameworks, and tooling. Systems administration and networking experience would be a bonus. This is a fantastic opportunity to play a key role in a growing team within a very well established (100 years+) FS institution who can offer great career progression. To apply for this role as 3rd Line Service Desk Technician, please click apply online and upload an updated copy of your CV.
Role overview ID: Entity: Vistry Services Region: Vistry Services Department: IT Contract Type: Permanent - Full Time Job Location: Coleshill, West Midlands Date Posted: 20.03.2024 We have a great opportunity for a Service Delivery Engineer to join our team within Vistry Services, at our Coleshill office. As our Service Delivery Engineer, you will be responsible for providing a first-class level of customer service to all users, you will be a 2nd line escalation point for the service desk. A key element to the role is being visible within the business, provide onsite support to users irrespective of their location. We are pleased to say, this role can accommodate agile working arrangements. Let's cut to the chase, what's in it for you Competitive basic salary and annual bonus Company car, car allowance or travel allowance Agile working possible (dependent on role) Up to 33 days annual leave plus bank holidays Private Healthcare Competitive contributory pension scheme Life assurance - 4 x your annual salary Share incentive schemes Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality Good working knowledge of current development methodologies and how to implement them in a small team Ability to quickly understand requirements/design A working knowledge or a desire to learn and implement new technologies Ability to work on own initiative, prioritise and to strike the right balance between long term/projects and short term/support issues Excellent written / oral communication skills, ability to influence others at all levels Microsoft Windows 8 or newer Microsoft Office 2013 or newer Microsoft Active Directory user/group administration and group policy PC and peripheral hardware Networking fundamentals Excellent customer service skills Excellent interpersonal skills both face to face and over the phone Strong organisational and administration skills Team player Professional attitude Friendly, flexible and helpful attitude Willingness to share knowledge with others Ability to work under pressure Hold a full UK driving licence Requires travel to other business locations and supplier locations. Desirable - Microsoft Exchange Server 2013 and Office 365 administration Microsoft MCP Cisco CCENT/CCNA CompTIA A+/N+/Server+/Security+ Computing related academic qualification More about the Service Delivery Engineer role Work with the department to provide services to all users: Delivery of new equipment (PC, printers, mobile devices) Deploy infrastructure (cabling, communications, etc.) Maintain users (account configuration, starters & leavers, support new users, mailboxes, etc) Commission, relocate and decommission sites (sales & build) Support and troubleshoot services and components: Provide 2nd line support on allocated tickets Update process and maintain documentation Participate in allocated projects; including (but not exclusive to): Scoping and requirements specification Research and evaluation Design and build Test, proof of concept and pilot Documentation Deployment and transition into service. Provide training to end users and other members of IT staff as required Adhere to the IT Security Strategy at all times Communicate with members of the IT department to ensure internal SLA's are met Attend departmental meetings as required, contributing as necessary Provide regular updates on progress to relevant teams and individuals Finally, let's tell you a bit more about us At Vistry Group, we build more than homes. We develop sustainable communities across all sectors of the UK housing market through our leading housing brands Bovis Homes, Linden Homes and Countryside Homes. Delivered through Vistry Housebuilding, Countryside Partnerships and Vistry Works with the support of Vistry Services, our values of integrity, caring, and quality continue to shape all we do. We're proud that our UK Green Building Council membership, 2021 Large Housebuilder of the Year award and status as a UK top-five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating allows us to transform land into thriving spaces. We're also proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. From memories and communities to worthwhile careers, we're making Vistry. Benefits Agile Working Offers a flexible way of working. Annual Leave Enjoy 28 days' holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days. Pension with Legal & General Eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available. Volunteer Days With 2 paid volunteer days a year, you can give back to communities and charities. Why Vistry Joining Vistry is just the start of building your perfect career. In return for your passion and skills, we invest in your future, providing all the support and training you need to thrive in your career and realise your potential. Our work is rewarding in itself, but we also offer a range of financial, lifestyle, health and wellbeing benefits, plus plenty of recognition incentives. We value you and everything you help us build as we make Vistry together.
Mar 21, 2024
Full time
Role overview ID: Entity: Vistry Services Region: Vistry Services Department: IT Contract Type: Permanent - Full Time Job Location: Coleshill, West Midlands Date Posted: 20.03.2024 We have a great opportunity for a Service Delivery Engineer to join our team within Vistry Services, at our Coleshill office. As our Service Delivery Engineer, you will be responsible for providing a first-class level of customer service to all users, you will be a 2nd line escalation point for the service desk. A key element to the role is being visible within the business, provide onsite support to users irrespective of their location. We are pleased to say, this role can accommodate agile working arrangements. Let's cut to the chase, what's in it for you Competitive basic salary and annual bonus Company car, car allowance or travel allowance Agile working possible (dependent on role) Up to 33 days annual leave plus bank holidays Private Healthcare Competitive contributory pension scheme Life assurance - 4 x your annual salary Share incentive schemes Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality Good working knowledge of current development methodologies and how to implement them in a small team Ability to quickly understand requirements/design A working knowledge or a desire to learn and implement new technologies Ability to work on own initiative, prioritise and to strike the right balance between long term/projects and short term/support issues Excellent written / oral communication skills, ability to influence others at all levels Microsoft Windows 8 or newer Microsoft Office 2013 or newer Microsoft Active Directory user/group administration and group policy PC and peripheral hardware Networking fundamentals Excellent customer service skills Excellent interpersonal skills both face to face and over the phone Strong organisational and administration skills Team player Professional attitude Friendly, flexible and helpful attitude Willingness to share knowledge with others Ability to work under pressure Hold a full UK driving licence Requires travel to other business locations and supplier locations. Desirable - Microsoft Exchange Server 2013 and Office 365 administration Microsoft MCP Cisco CCENT/CCNA CompTIA A+/N+/Server+/Security+ Computing related academic qualification More about the Service Delivery Engineer role Work with the department to provide services to all users: Delivery of new equipment (PC, printers, mobile devices) Deploy infrastructure (cabling, communications, etc.) Maintain users (account configuration, starters & leavers, support new users, mailboxes, etc) Commission, relocate and decommission sites (sales & build) Support and troubleshoot services and components: Provide 2nd line support on allocated tickets Update process and maintain documentation Participate in allocated projects; including (but not exclusive to): Scoping and requirements specification Research and evaluation Design and build Test, proof of concept and pilot Documentation Deployment and transition into service. Provide training to end users and other members of IT staff as required Adhere to the IT Security Strategy at all times Communicate with members of the IT department to ensure internal SLA's are met Attend departmental meetings as required, contributing as necessary Provide regular updates on progress to relevant teams and individuals Finally, let's tell you a bit more about us At Vistry Group, we build more than homes. We develop sustainable communities across all sectors of the UK housing market through our leading housing brands Bovis Homes, Linden Homes and Countryside Homes. Delivered through Vistry Housebuilding, Countryside Partnerships and Vistry Works with the support of Vistry Services, our values of integrity, caring, and quality continue to shape all we do. We're proud that our UK Green Building Council membership, 2021 Large Housebuilder of the Year award and status as a UK top-five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating allows us to transform land into thriving spaces. We're also proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. From memories and communities to worthwhile careers, we're making Vistry. Benefits Agile Working Offers a flexible way of working. Annual Leave Enjoy 28 days' holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days. Pension with Legal & General Eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available. Volunteer Days With 2 paid volunteer days a year, you can give back to communities and charities. Why Vistry Joining Vistry is just the start of building your perfect career. In return for your passion and skills, we invest in your future, providing all the support and training you need to thrive in your career and realise your potential. Our work is rewarding in itself, but we also offer a range of financial, lifestyle, health and wellbeing benefits, plus plenty of recognition incentives. We value you and everything you help us build as we make Vistry together.
Technical Support Engineer 1st & 2nd line support £220 depending experience NW London URGENT. Imm.start The role: Our Client Support Engineer will be working within a dynamic Service Delivery Team, to deliver 1st and 2nd line support to our varied portfolio of clients comprising of property, retail, financial services, and healthcare sectors. The role encompasses providing our clients with quality face-to-face and remote IT support, as well as assisting our clients with on-boarding activities, using a broad range of systems and purpose-built toolsets. The successful Client Support Engineer will have the opportunity to further develop their career managing projects such as hardware refreshes and proactive renewals as well as exposure to working alongside senior Project Engineers on project delivery. Our IT Support Engineer would benefit from at least 1 year working at an MSP or in-house IT department and will have a good understanding of core IT concepts, preferably working towards appropriate qualifications such as A+, Network+, and Microsoft certifications. Understanding core infrastructure such as routers, firewalls, switches, WAPs, TCP/IP, DNS DHCP is essential, and awareness of the cyber security landscape is an advantage. Key Responsibilities: Dealing with 1st line assigned tickets, providing support over multiple channels Responding efficiently to support requests over a variety of channels (e-mail, phone and ticketing system) Troubleshooting, fixing and escalating incidents as required, ensuring they are resolved within customer service level agreements or against key performance indicators Accurately classifying, logging, and keeping tickets up to date using our internal ticketing tool Providing an excellent customer experience at all times Conducting personal queue and ticket triage, escalating as and when required using internal processes Liaising with partners and third-party vendors to resolve customer issues Attending client sites to support current customer base with a varied range of technologies including desktop support, email issues, connectivity requirements, printers and 3rd party applications Conducting onsite work as and when required (such as onsite support, project support/assistance, system deployment etc.) Knowledge, Skills & Experience Required: Some experience of Active Directory, Group Policy, Office 365, SharePoint, backup solutions, antivirus software, and networking Familiar in Office 365 Administration, and basic troubleshooting, for example running mail trace or performing security checks such as last sign in or checking for suspicious activity. Confident in troubleshooting basic Windows OS/MAC OSX issues, checking for Windows updates and understanding how these are delivered (, GPO, 3rd party tools), performing system restores and using vendor diagnostic tools and you will be experienced with replacing hardware components (SSD, RAM etc) while being considerate to data backup and the impact to the user. Understanding of security products and the cyber threat landscape; Ability to think ahead and anticipate problems, issues and solutions and work under pressure to meet deadlines My client is looking for both 1st and 2nd liine support engineers and salary will reflect your experience. Be part of a medium size fast expandinf established company, with opportunity to progress and take more qualifications.
Sep 15, 2021
Full time
Technical Support Engineer 1st & 2nd line support £220 depending experience NW London URGENT. Imm.start The role: Our Client Support Engineer will be working within a dynamic Service Delivery Team, to deliver 1st and 2nd line support to our varied portfolio of clients comprising of property, retail, financial services, and healthcare sectors. The role encompasses providing our clients with quality face-to-face and remote IT support, as well as assisting our clients with on-boarding activities, using a broad range of systems and purpose-built toolsets. The successful Client Support Engineer will have the opportunity to further develop their career managing projects such as hardware refreshes and proactive renewals as well as exposure to working alongside senior Project Engineers on project delivery. Our IT Support Engineer would benefit from at least 1 year working at an MSP or in-house IT department and will have a good understanding of core IT concepts, preferably working towards appropriate qualifications such as A+, Network+, and Microsoft certifications. Understanding core infrastructure such as routers, firewalls, switches, WAPs, TCP/IP, DNS DHCP is essential, and awareness of the cyber security landscape is an advantage. Key Responsibilities: Dealing with 1st line assigned tickets, providing support over multiple channels Responding efficiently to support requests over a variety of channels (e-mail, phone and ticketing system) Troubleshooting, fixing and escalating incidents as required, ensuring they are resolved within customer service level agreements or against key performance indicators Accurately classifying, logging, and keeping tickets up to date using our internal ticketing tool Providing an excellent customer experience at all times Conducting personal queue and ticket triage, escalating as and when required using internal processes Liaising with partners and third-party vendors to resolve customer issues Attending client sites to support current customer base with a varied range of technologies including desktop support, email issues, connectivity requirements, printers and 3rd party applications Conducting onsite work as and when required (such as onsite support, project support/assistance, system deployment etc.) Knowledge, Skills & Experience Required: Some experience of Active Directory, Group Policy, Office 365, SharePoint, backup solutions, antivirus software, and networking Familiar in Office 365 Administration, and basic troubleshooting, for example running mail trace or performing security checks such as last sign in or checking for suspicious activity. Confident in troubleshooting basic Windows OS/MAC OSX issues, checking for Windows updates and understanding how these are delivered (, GPO, 3rd party tools), performing system restores and using vendor diagnostic tools and you will be experienced with replacing hardware components (SSD, RAM etc) while being considerate to data backup and the impact to the user. Understanding of security products and the cyber threat landscape; Ability to think ahead and anticipate problems, issues and solutions and work under pressure to meet deadlines My client is looking for both 1st and 2nd liine support engineers and salary will reflect your experience. Be part of a medium size fast expandinf established company, with opportunity to progress and take more qualifications.
End User Support - 1st/2nd Line - Financial Services Permanent, up to £40,000 base + package An opportunity has arisen for an End User Support Analyst to join a global financial services client based in the City. The Infrastructure Support Engineer will provide 1st and 2nd line support and be responsible for ensuring the smooth running and stability of various systems across the business spanning front and back office. This will include monitoring critical systems, anticipating and resolving issues as they arise and thinking of ways of reducing common problems. Key Skills & Experience: Microsoft applications - including SCCM Advanced troubleshooting of the Windows desktop Microsoft technologies, including Windows Server, Exchange, and SQL Server Experience of Networks and Security Scripting skills (VBScript or PowerShell) Experience working with desktop and laptop hardware Supporting Apple, Android and Blackberry handsets in a MOM environment Knowledge of the ITIL management framework Knowledge of thin client infrastructure Trade floor support environment highly desirable Deploying and supporting Apple Mac devices Experience working with market data applications (Bloomberg/Reuters), including troubleshooting Excel add-ins highly desirable If this is of interest and you have the required skills, please submit your CV over for immediate consideration. McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.
Sep 10, 2021
Full time
End User Support - 1st/2nd Line - Financial Services Permanent, up to £40,000 base + package An opportunity has arisen for an End User Support Analyst to join a global financial services client based in the City. The Infrastructure Support Engineer will provide 1st and 2nd line support and be responsible for ensuring the smooth running and stability of various systems across the business spanning front and back office. This will include monitoring critical systems, anticipating and resolving issues as they arise and thinking of ways of reducing common problems. Key Skills & Experience: Microsoft applications - including SCCM Advanced troubleshooting of the Windows desktop Microsoft technologies, including Windows Server, Exchange, and SQL Server Experience of Networks and Security Scripting skills (VBScript or PowerShell) Experience working with desktop and laptop hardware Supporting Apple, Android and Blackberry handsets in a MOM environment Knowledge of the ITIL management framework Knowledge of thin client infrastructure Trade floor support environment highly desirable Deploying and supporting Apple Mac devices Experience working with market data applications (Bloomberg/Reuters), including troubleshooting Excel add-ins highly desirable If this is of interest and you have the required skills, please submit your CV over for immediate consideration. McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.
This role involves working within a small team to Office 365 / 0365 user support following a recent rollout. In the role you will provide 2nd line technical support to both office and remote based staff.
The key objectives are to provide phone and email based technical support to troubleshoot, log and progress hardware and software issues to resolution in an efficient and timely manner using an In-House ticketing system.
Escalation to 3rd party vendors, managing customer expectations and prioritising BAU and project workloads are also key in this senior role.
The Role
* Provide excellent phone and email based technical support where appropriate ensuring the end user is kept informed of progress.
* Logging and management of support calls to resolution
* Escalate support requests to appropriate members of the IT Support Team as required.
* Deploy PCs and associated peripherals including new installations and the upgrade/decommissioning of existing equipment.
* Install and configure operating systems to agreed standards under the direction of the Systems & 1st Line Support Lead.
* Install and configure software to agreed standards under the direction of the Systems & 1st Line Support Lead.
* Maintain deployed PC’s & back office servers across the business by carrying out routine planned maintenance and managed patch rollouts.
* Ensure process and good working practise is followed, suggesting improvements as and when identified.
* Assist in the compilation and management of technical documentation and procedures for both end users and other members of the IT Support Team.
* Plan, manage and deliver on time small projects assigned to you by the Systems & 1st Line Support Lead.
Skills
* 2 years minimum IT Helpdesk and Desktop Support experience
* VMware
* VLans
* Strong working knowledge of Microsoft based operating systems with emphasis on Office 365 / Windows 10 and Windows Server 2012
* Excellent understanding of PC hardware set-up and configuration
* Good TCP/IP experience and understanding of network fundamentals
* Experience with Microsoft Office products
* Hands on’ approach and a willingness to learn
* Flexible, pro-active approach
* Team player but can work alone without supervision
* Full driving licence and access to own transport
If you are an Support engineer looking for a new contract either apply online or if would like to find out about other Oracle opportunities please contact Craig Carnell on (url removed) or phone 01793437292
Do you know anyone who might be looking for a new role? You could benefit from our candidate referral scheme. Contact me on the above contact details for more information.
Outsource. Our People. Your Success.
Outsource UK is one of the country’s largest and most successful independent recruitment consultancies, specialising in the IT, Digital, Financial Services and Engineering sectors.
We recruit talented people for contract and permanent opportunities, offer a consultative approach and have a reputation for providing a superior service to both clients and candidates.
The business focuses on building long lasting relationships based on reliability and trust. We do this by hiring and retaining a great team of recruitment consultants who listen and understand our client’s and candidate’s needs.
Please visit our website (url removed)
Oct 29, 2018
This role involves working within a small team to Office 365 / 0365 user support following a recent rollout. In the role you will provide 2nd line technical support to both office and remote based staff.
The key objectives are to provide phone and email based technical support to troubleshoot, log and progress hardware and software issues to resolution in an efficient and timely manner using an In-House ticketing system.
Escalation to 3rd party vendors, managing customer expectations and prioritising BAU and project workloads are also key in this senior role.
The Role
* Provide excellent phone and email based technical support where appropriate ensuring the end user is kept informed of progress.
* Logging and management of support calls to resolution
* Escalate support requests to appropriate members of the IT Support Team as required.
* Deploy PCs and associated peripherals including new installations and the upgrade/decommissioning of existing equipment.
* Install and configure operating systems to agreed standards under the direction of the Systems & 1st Line Support Lead.
* Install and configure software to agreed standards under the direction of the Systems & 1st Line Support Lead.
* Maintain deployed PC’s & back office servers across the business by carrying out routine planned maintenance and managed patch rollouts.
* Ensure process and good working practise is followed, suggesting improvements as and when identified.
* Assist in the compilation and management of technical documentation and procedures for both end users and other members of the IT Support Team.
* Plan, manage and deliver on time small projects assigned to you by the Systems & 1st Line Support Lead.
Skills
* 2 years minimum IT Helpdesk and Desktop Support experience
* VMware
* VLans
* Strong working knowledge of Microsoft based operating systems with emphasis on Office 365 / Windows 10 and Windows Server 2012
* Excellent understanding of PC hardware set-up and configuration
* Good TCP/IP experience and understanding of network fundamentals
* Experience with Microsoft Office products
* Hands on’ approach and a willingness to learn
* Flexible, pro-active approach
* Team player but can work alone without supervision
* Full driving licence and access to own transport
If you are an Support engineer looking for a new contract either apply online or if would like to find out about other Oracle opportunities please contact Craig Carnell on (url removed) or phone 01793437292
Do you know anyone who might be looking for a new role? You could benefit from our candidate referral scheme. Contact me on the above contact details for more information.
Outsource. Our People. Your Success.
Outsource UK is one of the country’s largest and most successful independent recruitment consultancies, specialising in the IT, Digital, Financial Services and Engineering sectors.
We recruit talented people for contract and permanent opportunities, offer a consultative approach and have a reputation for providing a superior service to both clients and candidates.
The business focuses on building long lasting relationships based on reliability and trust. We do this by hiring and retaining a great team of recruitment consultants who listen and understand our client’s and candidate’s needs.
Please visit our website (url removed)
This role involves working within a small team to Office 365 / 0365 user support following a recent rollout. In the role you will provide 2nd line technical support to both office and remote based staff.
The key objectives are to provide phone and email based technical support to troubleshoot, log and progress hardware and software issues to resolution in an efficient and timely manner using an In-House ticketing system.
Escalation to 3rd party vendors, managing customer expectations and prioritising BAU and project workloads are also key in this senior role.
The Role
* Provide excellent phone and email based technical support where appropriate ensuring the end user is kept informed of progress.
* Logging and management of support calls to resolution
* Escalate support requests to appropriate members of the IT Support Team as required.
* Deploy PCs and associated peripherals including new installations and the upgrade/decommissioning of existing equipment.
* Install and configure operating systems to agreed standards under the direction of the Systems & 1st Line Support Lead.
* Install and configure software to agreed standards under the direction of the Systems & 1st Line Support Lead.
* Maintain deployed PC’s & back office servers across the business by carrying out routine planned maintenance and managed patch rollouts.
* Ensure process and good working practise is followed, suggesting improvements as and when identified.
* Assist in the compilation and management of technical documentation and procedures for both end users and other members of the IT Support Team.
* Plan, manage and deliver on time small projects assigned to you by the Systems & 1st Line Support Lead.
Skills
* 2 years minimum IT Helpdesk and Desktop Support experience
* VMware
* VLans
* Strong working knowledge of Microsoft based operating systems with emphasis on Office 365 / Windows 10 and Windows Server 2012
* Excellent understanding of PC hardware set-up and configuration
* Good TCP/IP experience and understanding of network fundamentals
* Experience with Microsoft Office products
* Hands on’ approach and a willingness to learn
* Flexible, pro-active approach
* Team player but can work alone without supervision
* Full driving licence and access to own transport
If you are an Support engineer looking for a new contract either apply online or if would like to find out about other Oracle opportunities please contact Craig Carnell on (url removed) or phone 01793437292
Do you know anyone who might be looking for a new role? You could benefit from our candidate referral scheme. Contact me on the above contact details for more information.
Outsource. Our People. Your Success.
Outsource UK is one of the country’s largest and most successful independent recruitment consultancies, specialising in the IT, Digital, Financial Services and Engineering sectors.
We recruit talented people for contract and permanent opportunities, offer a consultative approach and have a reputation for providing a superior service to both clients and candidates.
The business focuses on building long lasting relationships based on reliability and trust. We do this by hiring and retaining a great team of recruitment consultants who listen and understand our client’s and candidate’s needs.
Please visit our website (url removed)
Oct 29, 2018
This role involves working within a small team to Office 365 / 0365 user support following a recent rollout. In the role you will provide 2nd line technical support to both office and remote based staff.
The key objectives are to provide phone and email based technical support to troubleshoot, log and progress hardware and software issues to resolution in an efficient and timely manner using an In-House ticketing system.
Escalation to 3rd party vendors, managing customer expectations and prioritising BAU and project workloads are also key in this senior role.
The Role
* Provide excellent phone and email based technical support where appropriate ensuring the end user is kept informed of progress.
* Logging and management of support calls to resolution
* Escalate support requests to appropriate members of the IT Support Team as required.
* Deploy PCs and associated peripherals including new installations and the upgrade/decommissioning of existing equipment.
* Install and configure operating systems to agreed standards under the direction of the Systems & 1st Line Support Lead.
* Install and configure software to agreed standards under the direction of the Systems & 1st Line Support Lead.
* Maintain deployed PC’s & back office servers across the business by carrying out routine planned maintenance and managed patch rollouts.
* Ensure process and good working practise is followed, suggesting improvements as and when identified.
* Assist in the compilation and management of technical documentation and procedures for both end users and other members of the IT Support Team.
* Plan, manage and deliver on time small projects assigned to you by the Systems & 1st Line Support Lead.
Skills
* 2 years minimum IT Helpdesk and Desktop Support experience
* VMware
* VLans
* Strong working knowledge of Microsoft based operating systems with emphasis on Office 365 / Windows 10 and Windows Server 2012
* Excellent understanding of PC hardware set-up and configuration
* Good TCP/IP experience and understanding of network fundamentals
* Experience with Microsoft Office products
* Hands on’ approach and a willingness to learn
* Flexible, pro-active approach
* Team player but can work alone without supervision
* Full driving licence and access to own transport
If you are an Support engineer looking for a new contract either apply online or if would like to find out about other Oracle opportunities please contact Craig Carnell on (url removed) or phone 01793437292
Do you know anyone who might be looking for a new role? You could benefit from our candidate referral scheme. Contact me on the above contact details for more information.
Outsource. Our People. Your Success.
Outsource UK is one of the country’s largest and most successful independent recruitment consultancies, specialising in the IT, Digital, Financial Services and Engineering sectors.
We recruit talented people for contract and permanent opportunities, offer a consultative approach and have a reputation for providing a superior service to both clients and candidates.
The business focuses on building long lasting relationships based on reliability and trust. We do this by hiring and retaining a great team of recruitment consultants who listen and understand our client’s and candidate’s needs.
Please visit our website (url removed)
Field Service Engineer - Bradford - £25-28k + Car
The Larson Group is currently recruiting a Field Service Engineer for a dynamic and forward thinking Managed Service Provider based in Bradford. Our client are currently witnessing a growth period and as such need a customer centric and client facing individual to join the team. We are looking for an energetic, positive and well-presented candidate with drive and personality.
If you are looking for a career opportunity with genuine scope for progression and training, this is the right role for you. Our client will put you through the relevant Microsoft Certified Solutions Associate (MCSA) certifications and on successful completion of these and your probationary review your salary may increase.
As well as the fantastic training on offer, our client will supply a company car, company phone, a laptop and company pension scheme.
General Summary
The Field Service Engineer is responsible for all onsite service and support needs for our customers. This relates to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware and software. The Field Service Engineer will also carry out Project work and pre Sales Audits. The Field Service Engineers will be required to write technical reports and assist the Sales team as required.
Essential Duties and Responsibilities:
* IT Support relating to technical issues involving Microsoft's core business applications and operating systems
* Support of disaster recovery solutions
* Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls and security
* Basic remote access solution implementation and support: VPN, Terminal Services, and Citrix
* Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets
* System documentation maintenance and review in ConnectWise
* Communication with customers as required; keeping them informed of incident progress, notifying them of impending changes or agreed outages
Additional Duties and Responsibilities:
* Improve customer service, perception and satisfaction
* Fast turnaround of customer requests
* Ability to work in a team and communicate effectively
* Work with the Service Desk Dispatcher to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently
* Escalate service requests that require engineer level support
* Responsible for entering time and expenses in ConnectWise as it occurs
* Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University
* Enter all work as service tickets into ConnectWise
Knowledge, Skills and/or Abilities required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable adjustments may be made to enable individuals with disabilities to perform the essential functions.
* Advanced understanding of operating systems, business applications, printing systems and network systems
* Interpersonal skills; such as telephony skills, communication skills, active listening and customer-care
* Diagnosis skills of technical issues
* Ability to multitask and adapt to changes quickly
* Technical awareness; ability to match resources to technical issues appropriately
Skills / Experience that would be beneficial:
* Windows Server 2003/2008/2012
* Virtualisation - Hyper V and VMWare
* Windows XP through to Windows 10
* Firewalls / Security
* Networks - LAN/WAN/Routers
* Financial Systems - I.E. Sage
* Backup Solutions - Symantec Backup Exec
* Active Directory
* SQL Server
* MS Exchange
Keywords - Field Engineer / Field Service Engineer / Service Desk / Helpdesk / 2nd Line Support / 3rd Line Support / IT Support Technician
Larson Resource Group Limited is registered in England & Wales with a company number 06110626. Registered office address is Windsor House Cornwall Road Harrogate HG1 2PW. Our VAT number is (Apply online only) 57. Larson Resource Group Limited trades as an Employment Agency when placing permanent candidates and as an Employment Business when placing Contractors (under the Conduct of Employment Agencies and Employment and Business Regulations 2003) In accordance with these regulations you should have received a copy of our Client Terms of Business. If you have not received a copy please contact a member of staff immediately. All discounted rates quoted are only valid providing all other terms are met in accordance with our standard Client Terms of Business
Sep 09, 2016
Field Service Engineer - Bradford - £25-28k + Car
The Larson Group is currently recruiting a Field Service Engineer for a dynamic and forward thinking Managed Service Provider based in Bradford. Our client are currently witnessing a growth period and as such need a customer centric and client facing individual to join the team. We are looking for an energetic, positive and well-presented candidate with drive and personality.
If you are looking for a career opportunity with genuine scope for progression and training, this is the right role for you. Our client will put you through the relevant Microsoft Certified Solutions Associate (MCSA) certifications and on successful completion of these and your probationary review your salary may increase.
As well as the fantastic training on offer, our client will supply a company car, company phone, a laptop and company pension scheme.
General Summary
The Field Service Engineer is responsible for all onsite service and support needs for our customers. This relates to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware and software. The Field Service Engineer will also carry out Project work and pre Sales Audits. The Field Service Engineers will be required to write technical reports and assist the Sales team as required.
Essential Duties and Responsibilities:
* IT Support relating to technical issues involving Microsoft's core business applications and operating systems
* Support of disaster recovery solutions
* Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls and security
* Basic remote access solution implementation and support: VPN, Terminal Services, and Citrix
* Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets
* System documentation maintenance and review in ConnectWise
* Communication with customers as required; keeping them informed of incident progress, notifying them of impending changes or agreed outages
Additional Duties and Responsibilities:
* Improve customer service, perception and satisfaction
* Fast turnaround of customer requests
* Ability to work in a team and communicate effectively
* Work with the Service Desk Dispatcher to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently
* Escalate service requests that require engineer level support
* Responsible for entering time and expenses in ConnectWise as it occurs
* Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University
* Enter all work as service tickets into ConnectWise
Knowledge, Skills and/or Abilities required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable adjustments may be made to enable individuals with disabilities to perform the essential functions.
* Advanced understanding of operating systems, business applications, printing systems and network systems
* Interpersonal skills; such as telephony skills, communication skills, active listening and customer-care
* Diagnosis skills of technical issues
* Ability to multitask and adapt to changes quickly
* Technical awareness; ability to match resources to technical issues appropriately
Skills / Experience that would be beneficial:
* Windows Server 2003/2008/2012
* Virtualisation - Hyper V and VMWare
* Windows XP through to Windows 10
* Firewalls / Security
* Networks - LAN/WAN/Routers
* Financial Systems - I.E. Sage
* Backup Solutions - Symantec Backup Exec
* Active Directory
* SQL Server
* MS Exchange
Keywords - Field Engineer / Field Service Engineer / Service Desk / Helpdesk / 2nd Line Support / 3rd Line Support / IT Support Technician
Larson Resource Group Limited is registered in England & Wales with a company number 06110626. Registered office address is Windsor House Cornwall Road Harrogate HG1 2PW. Our VAT number is (Apply online only) 57. Larson Resource Group Limited trades as an Employment Agency when placing permanent candidates and as an Employment Business when placing Contractors (under the Conduct of Employment Agencies and Employment and Business Regulations 2003) In accordance with these regulations you should have received a copy of our Client Terms of Business. If you have not received a copy please contact a member of staff immediately. All discounted rates quoted are only valid providing all other terms are met in accordance with our standard Client Terms of Business
Field Service Engineer - Bradford - £25-28k + Car
The Larson Group is currently recruiting a Field Service Engineer for a dynamic and forward thinking Managed Service Provider based in Bradford. Our client are currently witnessing a growth period and as such need a customer centric and client facing individual to join the team. We are looking for an energetic, positive and well-presented candidate with drive and personality.
If you are looking for a career opportunity with genuine scope for progression and training, this is the right role for you. Our client will put you through the relevant Microsoft Certified Solutions Associate (MCSA) certifications and on successful completion of these and your probationary review your salary may increase.
As well as the fantastic training on offer, our client will supply a company car, company phone, a laptop and company pension scheme.
General Summary
The Field Service Engineer is responsible for all onsite service and support needs for our customers. This relates to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware and software. The Field Service Engineer will also carry out Project work and pre Sales Audits. The Field Service Engineers will be required to write technical reports and assist the Sales team as required.
Essential Duties and Responsibilities:
* IT Support relating to technical issues involving Microsoft's core business applications and operating systems
* Support of disaster recovery solutions
* Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls and security
* Basic remote access solution implementation and support: VPN, Terminal Services, and Citrix
* Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets
* System documentation maintenance and review in ConnectWise
* Communication with customers as required; keeping them informed of incident progress, notifying them of impending changes or agreed outages
Additional Duties and Responsibilities:
* Improve customer service, perception and satisfaction
* Fast turnaround of customer requests
* Ability to work in a team and communicate effectively
* Work with the Service Desk Dispatcher to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently
* Escalate service requests that require engineer level support
* Responsible for entering time and expenses in ConnectWise as it occurs
* Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University
* Enter all work as service tickets into ConnectWise
Knowledge, Skills and/or Abilities required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable adjustments may be made to enable individuals with disabilities to perform the essential functions.
* Advanced understanding of operating systems, business applications, printing systems and network systems
* Interpersonal skills; such as telephony skills, communication skills, active listening and customer-care
* Diagnosis skills of technical issues
* Ability to multitask and adapt to changes quickly
* Technical awareness; ability to match resources to technical issues appropriately
Skills / Experience that would be beneficial:
* Windows Server 2003/2008/2012
* Virtualisation - Hyper V and VMWare
* Windows XP through to Windows 10
* Firewalls / Security
* Networks - LAN/WAN/Routers
* Financial Systems - I.E. Sage
* Backup Solutions - Symantec Backup Exec
* Active Directory
* SQL Server
* MS Exchange
Keywords - Field Engineer / Field Service Engineer / Service Desk / Helpdesk / 2nd Line Support / 3rd Line Support / IT Support Technician
Larson Resource Group Limited is registered in England & Wales with a company number 06110626. Registered office address is Windsor House Cornwall Road Harrogate HG1 2PW. Our VAT number is (Apply online only) 57. Larson Resource Group Limited trades as an Employment Agency when placing permanent candidates and as an Employment Business when placing Contractors (under the Conduct of Employment Agencies and Employment and Business Regulations 2003) In accordance with these regulations you should have received a copy of our Client Terms of Business. If you have not received a copy please contact a member of staff immediately. All discounted rates quoted are only valid providing all other terms are met in accordance with our standard Client Terms of Business
Sep 09, 2016
Field Service Engineer - Bradford - £25-28k + Car
The Larson Group is currently recruiting a Field Service Engineer for a dynamic and forward thinking Managed Service Provider based in Bradford. Our client are currently witnessing a growth period and as such need a customer centric and client facing individual to join the team. We are looking for an energetic, positive and well-presented candidate with drive and personality.
If you are looking for a career opportunity with genuine scope for progression and training, this is the right role for you. Our client will put you through the relevant Microsoft Certified Solutions Associate (MCSA) certifications and on successful completion of these and your probationary review your salary may increase.
As well as the fantastic training on offer, our client will supply a company car, company phone, a laptop and company pension scheme.
General Summary
The Field Service Engineer is responsible for all onsite service and support needs for our customers. This relates to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware and software. The Field Service Engineer will also carry out Project work and pre Sales Audits. The Field Service Engineers will be required to write technical reports and assist the Sales team as required.
Essential Duties and Responsibilities:
* IT Support relating to technical issues involving Microsoft's core business applications and operating systems
* Support of disaster recovery solutions
* Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls and security
* Basic remote access solution implementation and support: VPN, Terminal Services, and Citrix
* Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets
* System documentation maintenance and review in ConnectWise
* Communication with customers as required; keeping them informed of incident progress, notifying them of impending changes or agreed outages
Additional Duties and Responsibilities:
* Improve customer service, perception and satisfaction
* Fast turnaround of customer requests
* Ability to work in a team and communicate effectively
* Work with the Service Desk Dispatcher to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently
* Escalate service requests that require engineer level support
* Responsible for entering time and expenses in ConnectWise as it occurs
* Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University
* Enter all work as service tickets into ConnectWise
Knowledge, Skills and/or Abilities required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable adjustments may be made to enable individuals with disabilities to perform the essential functions.
* Advanced understanding of operating systems, business applications, printing systems and network systems
* Interpersonal skills; such as telephony skills, communication skills, active listening and customer-care
* Diagnosis skills of technical issues
* Ability to multitask and adapt to changes quickly
* Technical awareness; ability to match resources to technical issues appropriately
Skills / Experience that would be beneficial:
* Windows Server 2003/2008/2012
* Virtualisation - Hyper V and VMWare
* Windows XP through to Windows 10
* Firewalls / Security
* Networks - LAN/WAN/Routers
* Financial Systems - I.E. Sage
* Backup Solutions - Symantec Backup Exec
* Active Directory
* SQL Server
* MS Exchange
Keywords - Field Engineer / Field Service Engineer / Service Desk / Helpdesk / 2nd Line Support / 3rd Line Support / IT Support Technician
Larson Resource Group Limited is registered in England & Wales with a company number 06110626. Registered office address is Windsor House Cornwall Road Harrogate HG1 2PW. Our VAT number is (Apply online only) 57. Larson Resource Group Limited trades as an Employment Agency when placing permanent candidates and as an Employment Business when placing Contractors (under the Conduct of Employment Agencies and Employment and Business Regulations 2003) In accordance with these regulations you should have received a copy of our Client Terms of Business. If you have not received a copy please contact a member of staff immediately. All discounted rates quoted are only valid providing all other terms are met in accordance with our standard Client Terms of Business
Financial Services (Banking) Desktop Support Engineer (Windows 7, XP, MS Office, Blackberry) is urgently required by our Global IT Outsourcing Client for a role based in London. The Desktop Support Engineer will join a team delivering premium user support services to a financial services client and the ideal candidate will have recent, extensive experience with a Global Bank.
The successful candidate will be responsible for providing IT support services to premium users via floor walking and service desk. Individual will need to have recent premium (VIP) support and banking support experience.
Responsibilities
*Provide 1st/2nd line IT support to Premium User Support
* Incident resolution via phone, service desk tools or direct desk side engagement with the customer.
*Customer coaching.
* Involvement in project implementation and moves and changes.
*Support of Remote Working.
*Maintain effective working relationships with other support teams, other Head Office areas and external service providers.
*Identify potential technology improvements where possible and improvements in how technology can be used to support the business.
*Participate in testing new applications and hardware as required.
*Communicate effectively with key business users regarding day-to-day support.
*Special requirements: Overall understanding of desktop services and the supporting infrastructure to be able to prioritise faults, estimate fix times.
*Strong analytical skills to quickly assess situations, their impact and options for resolution.
*Ability to work under pressure and
deliver within limited timescales.
*Strong interpersonal skills.
*Good communication, both verbal and written.
*Experience providing IT Support to customers at all levels
Skills Mandatory:
* Premium User Support experience (VIP Support)
* MS Windows Support experience
* Microsoft Office
* Device Support - Blackberry/ Ipad etc
* 2nd Line support level experience supporting a large user base
* Recent and extensive experience with a Global Bank.
This is an urgent requirement; please apply as soon as possible if you would like to be considered.
Project People Ltd is acting as an Employment Business in relation to this vacancy
Sep 09, 2016
Financial Services (Banking) Desktop Support Engineer (Windows 7, XP, MS Office, Blackberry) is urgently required by our Global IT Outsourcing Client for a role based in London. The Desktop Support Engineer will join a team delivering premium user support services to a financial services client and the ideal candidate will have recent, extensive experience with a Global Bank.
The successful candidate will be responsible for providing IT support services to premium users via floor walking and service desk. Individual will need to have recent premium (VIP) support and banking support experience.
Responsibilities
*Provide 1st/2nd line IT support to Premium User Support
* Incident resolution via phone, service desk tools or direct desk side engagement with the customer.
*Customer coaching.
* Involvement in project implementation and moves and changes.
*Support of Remote Working.
*Maintain effective working relationships with other support teams, other Head Office areas and external service providers.
*Identify potential technology improvements where possible and improvements in how technology can be used to support the business.
*Participate in testing new applications and hardware as required.
*Communicate effectively with key business users regarding day-to-day support.
*Special requirements: Overall understanding of desktop services and the supporting infrastructure to be able to prioritise faults, estimate fix times.
*Strong analytical skills to quickly assess situations, their impact and options for resolution.
*Ability to work under pressure and
deliver within limited timescales.
*Strong interpersonal skills.
*Good communication, both verbal and written.
*Experience providing IT Support to customers at all levels
Skills Mandatory:
* Premium User Support experience (VIP Support)
* MS Windows Support experience
* Microsoft Office
* Device Support - Blackberry/ Ipad etc
* 2nd Line support level experience supporting a large user base
* Recent and extensive experience with a Global Bank.
This is an urgent requirement; please apply as soon as possible if you would like to be considered.
Project People Ltd is acting as an Employment Business in relation to this vacancy
Financial Services (Banking) Desktop Support Engineer (Windows 7, XP, MS Office, Blackberry) is urgently required by our Global IT Outsourcing Client for a role based in London. The Desktop Support Engineer will join a team delivering premium user support services to a financial services client and the ideal candidate will have recent, extensive experience with a Global Bank.
The successful candidate will be responsible for providing IT support services to premium users via floor walking and service desk. Individual will need to have recent premium (VIP) support and banking support experience.
Responsibilities
*Provide 1st/2nd line IT support to Premium User Support
* Incident resolution via phone, service desk tools or direct desk side engagement with the customer.
*Customer coaching.
* Involvement in project implementation and moves and changes.
*Support of Remote Working.
*Maintain effective working relationships with other support teams, other Head Office areas and external service providers.
*Identify potential technology improvements where possible and improvements in how technology can be used to support the business.
*Participate in testing new applications and hardware as required.
*Communicate effectively with key business users regarding day-to-day support.
*Special requirements: Overall understanding of desktop services and the supporting infrastructure to be able to prioritise faults, estimate fix times.
*Strong analytical skills to quickly assess situations, their impact and options for resolution.
*Ability to work under pressure and
deliver within limited timescales.
*Strong interpersonal skills.
*Good communication, both verbal and written.
*Experience providing IT Support to customers at all levels
Skills Mandatory:
* Premium User Support experience (VIP Support)
* MS Windows Support experience
* Microsoft Office
* Device Support - Blackberry/ Ipad etc
* 2nd Line support level experience supporting a large user base
* Recent and extensive experience with a Global Bank.
This is an urgent requirement; please apply as soon as possible if you would like to be considered.
Project People Ltd is acting as an Employment Business in relation to this vacancy
Sep 09, 2016
Financial Services (Banking) Desktop Support Engineer (Windows 7, XP, MS Office, Blackberry) is urgently required by our Global IT Outsourcing Client for a role based in London. The Desktop Support Engineer will join a team delivering premium user support services to a financial services client and the ideal candidate will have recent, extensive experience with a Global Bank.
The successful candidate will be responsible for providing IT support services to premium users via floor walking and service desk. Individual will need to have recent premium (VIP) support and banking support experience.
Responsibilities
*Provide 1st/2nd line IT support to Premium User Support
* Incident resolution via phone, service desk tools or direct desk side engagement with the customer.
*Customer coaching.
* Involvement in project implementation and moves and changes.
*Support of Remote Working.
*Maintain effective working relationships with other support teams, other Head Office areas and external service providers.
*Identify potential technology improvements where possible and improvements in how technology can be used to support the business.
*Participate in testing new applications and hardware as required.
*Communicate effectively with key business users regarding day-to-day support.
*Special requirements: Overall understanding of desktop services and the supporting infrastructure to be able to prioritise faults, estimate fix times.
*Strong analytical skills to quickly assess situations, their impact and options for resolution.
*Ability to work under pressure and
deliver within limited timescales.
*Strong interpersonal skills.
*Good communication, both verbal and written.
*Experience providing IT Support to customers at all levels
Skills Mandatory:
* Premium User Support experience (VIP Support)
* MS Windows Support experience
* Microsoft Office
* Device Support - Blackberry/ Ipad etc
* 2nd Line support level experience supporting a large user base
* Recent and extensive experience with a Global Bank.
This is an urgent requirement; please apply as soon as possible if you would like to be considered.
Project People Ltd is acting as an Employment Business in relation to this vacancy
Field Service Engineer - Bradford - £25-28k + Car
The Larson Group is currently recruiting a Field Service Engineer for a dynamic and forward thinking Managed Service Provider based in Bradford. Our client are currently witnessing a growth period and as such need a customer centric and client facing individual to join the team. We are looking for an energetic, positive and well-presented candidate with drive and personality.
If you are looking for a career opportunity with genuine scope for progression and training, this is the right role for you. Our client will put you through the relevant Microsoft Certified Solutions Associate (MCSA) certifications and on successful completion of these and your probationary review your salary may increase.
As well as the fantastic training on offer, our client will supply a company car, company phone, a laptop and company pension scheme.
General Summary
The Field Service Engineer is responsible for all onsite service and support needs for our customers. This relates to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware and software. The Field Service Engineer will also carry out Project work and pre Sales Audits. The Field Service Engineers will be required to write technical reports and assist the Sales team as required.
Essential Duties and Responsibilities:
* IT Support relating to technical issues involving Microsoft's core business applications and operating systems
* Support of disaster recovery solutions
* Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls and security
* Basic remote access solution implementation and support: VPN, Terminal Services, and Citrix
* Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets
* System documentation maintenance and review in ConnectWise
* Communication with customers as required; keeping them informed of incident progress, notifying them of impending changes or agreed outages
Additional Duties and Responsibilities:
* Improve customer service, perception and satisfaction
* Fast turnaround of customer requests
* Ability to work in a team and communicate effectively
* Work with the Service Desk Dispatcher to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently
* Escalate service requests that require engineer level support
* Responsible for entering time and expenses in ConnectWise as it occurs
* Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University
* Enter all work as service tickets into ConnectWise
Knowledge, Skills and/or Abilities required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable adjustments may be made to enable individuals with disabilities to perform the essential functions.
* Advanced understanding of operating systems, business applications, printing systems and network systems
* Interpersonal skills; such as telephony skills, communication skills, active listening and customer-care
* Diagnosis skills of technical issues
* Ability to multitask and adapt to changes quickly
* Technical awareness; ability to match resources to technical issues appropriately
Skills / Experience that would be beneficial:
* Windows Server 2003/2008/2012
* Virtualisation - Hyper V and VMWare
* Windows XP through to Windows 10
* Firewalls / Security
* Networks - LAN/WAN/Routers
* Financial Systems - I.E. Sage
* Backup Solutions - Symantec Backup Exec
* Active Directory
* SQL Server
* MS Exchange
Keywords - Field Engineer / Field Service Engineer / Service Desk / Helpdesk / 2nd Line Support / 3rd Line Support / IT Support Technician
Larson Resource Group Limited is registered in England & Wales with a company number 06110626. Registered office address is Windsor House Cornwall Road Harrogate HG1 2PW. Our VAT number is (Apply online only) 57. Larson Resource Group Limited trades as an Employment Agency when placing permanent candidates and as an Employment Business when placing Contractors (under the Conduct of Employment Agencies and Employment and Business Regulations 2003) In accordance with these regulations you should have received a copy of our Client Terms of Business. If you have not received a copy please contact a member of staff immediately. All discounted rates quoted are only valid providing all other terms are met in accordance with our standard Client Terms of Business
Sep 09, 2016
Field Service Engineer - Bradford - £25-28k + Car
The Larson Group is currently recruiting a Field Service Engineer for a dynamic and forward thinking Managed Service Provider based in Bradford. Our client are currently witnessing a growth period and as such need a customer centric and client facing individual to join the team. We are looking for an energetic, positive and well-presented candidate with drive and personality.
If you are looking for a career opportunity with genuine scope for progression and training, this is the right role for you. Our client will put you through the relevant Microsoft Certified Solutions Associate (MCSA) certifications and on successful completion of these and your probationary review your salary may increase.
As well as the fantastic training on offer, our client will supply a company car, company phone, a laptop and company pension scheme.
General Summary
The Field Service Engineer is responsible for all onsite service and support needs for our customers. This relates to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware and software. The Field Service Engineer will also carry out Project work and pre Sales Audits. The Field Service Engineers will be required to write technical reports and assist the Sales team as required.
Essential Duties and Responsibilities:
* IT Support relating to technical issues involving Microsoft's core business applications and operating systems
* Support of disaster recovery solutions
* Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls and security
* Basic remote access solution implementation and support: VPN, Terminal Services, and Citrix
* Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets
* System documentation maintenance and review in ConnectWise
* Communication with customers as required; keeping them informed of incident progress, notifying them of impending changes or agreed outages
Additional Duties and Responsibilities:
* Improve customer service, perception and satisfaction
* Fast turnaround of customer requests
* Ability to work in a team and communicate effectively
* Work with the Service Desk Dispatcher to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently
* Escalate service requests that require engineer level support
* Responsible for entering time and expenses in ConnectWise as it occurs
* Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University
* Enter all work as service tickets into ConnectWise
Knowledge, Skills and/or Abilities required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable adjustments may be made to enable individuals with disabilities to perform the essential functions.
* Advanced understanding of operating systems, business applications, printing systems and network systems
* Interpersonal skills; such as telephony skills, communication skills, active listening and customer-care
* Diagnosis skills of technical issues
* Ability to multitask and adapt to changes quickly
* Technical awareness; ability to match resources to technical issues appropriately
Skills / Experience that would be beneficial:
* Windows Server 2003/2008/2012
* Virtualisation - Hyper V and VMWare
* Windows XP through to Windows 10
* Firewalls / Security
* Networks - LAN/WAN/Routers
* Financial Systems - I.E. Sage
* Backup Solutions - Symantec Backup Exec
* Active Directory
* SQL Server
* MS Exchange
Keywords - Field Engineer / Field Service Engineer / Service Desk / Helpdesk / 2nd Line Support / 3rd Line Support / IT Support Technician
Larson Resource Group Limited is registered in England & Wales with a company number 06110626. Registered office address is Windsor House Cornwall Road Harrogate HG1 2PW. Our VAT number is (Apply online only) 57. Larson Resource Group Limited trades as an Employment Agency when placing permanent candidates and as an Employment Business when placing Contractors (under the Conduct of Employment Agencies and Employment and Business Regulations 2003) In accordance with these regulations you should have received a copy of our Client Terms of Business. If you have not received a copy please contact a member of staff immediately. All discounted rates quoted are only valid providing all other terms are met in accordance with our standard Client Terms of Business
Financial Services (Banking) Desktop Support Engineer (Windows 7, XP, MS Office, Blackberry) is urgently required by our Global IT Outsourcing Client for a role based in London. The Desktop Support Engineer will join a team delivering premium user support services to a financial services client and the ideal candidate will have recent, extensive experience with a Global Bank.
The successful candidate will be responsible for providing IT support services to premium users via floor walking and service desk. Individual will need to have recent premium (VIP) support and banking support experience.
Responsibilities
*Provide 1st/2nd line IT support to Premium User Support
* Incident resolution via phone, service desk tools or direct desk side engagement with the customer.
*Customer coaching.
* Involvement in project implementation and moves and changes.
*Support of Remote Working.
*Maintain effective working relationships with other support teams, other Head Office areas and external service providers.
*Identify potential technology improvements where possible and improvements in how technology can be used to support the business.
*Participate in testing new applications and hardware as required.
*Communicate effectively with key business users regarding day-to-day support.
*Special requirements: Overall understanding of desktop services and the supporting infrastructure to be able to prioritise faults, estimate fix times.
*Strong analytical skills to quickly assess situations, their impact and options for resolution.
*Ability to work under pressure and
deliver within limited timescales.
*Strong interpersonal skills.
*Good communication, both verbal and written.
*Experience providing IT Support to customers at all levels
Skills Mandatory:
* Premium User Support experience (VIP Support)
* MS Windows Support experience
* Microsoft Office
* Device Support - Blackberry/ Ipad etc
* 2nd Line support level experience supporting a large user base
* Recent and extensive experience with a Global Bank.
This is an urgent requirement; please apply as soon as possible if you would like to be considered.
Project People Ltd is acting as an Employment Business in relation to this vacancy
Sep 09, 2016
Financial Services (Banking) Desktop Support Engineer (Windows 7, XP, MS Office, Blackberry) is urgently required by our Global IT Outsourcing Client for a role based in London. The Desktop Support Engineer will join a team delivering premium user support services to a financial services client and the ideal candidate will have recent, extensive experience with a Global Bank.
The successful candidate will be responsible for providing IT support services to premium users via floor walking and service desk. Individual will need to have recent premium (VIP) support and banking support experience.
Responsibilities
*Provide 1st/2nd line IT support to Premium User Support
* Incident resolution via phone, service desk tools or direct desk side engagement with the customer.
*Customer coaching.
* Involvement in project implementation and moves and changes.
*Support of Remote Working.
*Maintain effective working relationships with other support teams, other Head Office areas and external service providers.
*Identify potential technology improvements where possible and improvements in how technology can be used to support the business.
*Participate in testing new applications and hardware as required.
*Communicate effectively with key business users regarding day-to-day support.
*Special requirements: Overall understanding of desktop services and the supporting infrastructure to be able to prioritise faults, estimate fix times.
*Strong analytical skills to quickly assess situations, their impact and options for resolution.
*Ability to work under pressure and
deliver within limited timescales.
*Strong interpersonal skills.
*Good communication, both verbal and written.
*Experience providing IT Support to customers at all levels
Skills Mandatory:
* Premium User Support experience (VIP Support)
* MS Windows Support experience
* Microsoft Office
* Device Support - Blackberry/ Ipad etc
* 2nd Line support level experience supporting a large user base
* Recent and extensive experience with a Global Bank.
This is an urgent requirement; please apply as soon as possible if you would like to be considered.
Project People Ltd is acting as an Employment Business in relation to this vacancy
Field Service Engineer - Bradford - £25-28k + Car
The Larson Group is currently recruiting a Field Service Engineer for a dynamic and forward thinking Managed Service Provider based in Bradford. Our client are currently witnessing a growth period and as such need a customer centric and client facing individual to join the team. We are looking for an energetic, positive and well-presented candidate with drive and personality.
If you are looking for a career opportunity with genuine scope for progression and training, this is the right role for you. Our client will put you through the relevant Microsoft Certified Solutions Associate (MCSA) certifications and on successful completion of these and your probationary review your salary may increase.
As well as the fantastic training on offer, our client will supply a company car, company phone, a laptop and company pension scheme.
General Summary
The Field Service Engineer is responsible for all onsite service and support needs for our customers. This relates to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware and software. The Field Service Engineer will also carry out Project work and pre Sales Audits. The Field Service Engineers will be required to write technical reports and assist the Sales team as required.
Essential Duties and Responsibilities:
* IT Support relating to technical issues involving Microsoft's core business applications and operating systems
* Support of disaster recovery solutions
* Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls and security
* Basic remote access solution implementation and support: VPN, Terminal Services, and Citrix
* Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets
* System documentation maintenance and review in ConnectWise
* Communication with customers as required; keeping them informed of incident progress, notifying them of impending changes or agreed outages
Additional Duties and Responsibilities:
* Improve customer service, perception and satisfaction
* Fast turnaround of customer requests
* Ability to work in a team and communicate effectively
* Work with the Service Desk Dispatcher to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently
* Escalate service requests that require engineer level support
* Responsible for entering time and expenses in ConnectWise as it occurs
* Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University
* Enter all work as service tickets into ConnectWise
Knowledge, Skills and/or Abilities required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable adjustments may be made to enable individuals with disabilities to perform the essential functions.
* Advanced understanding of operating systems, business applications, printing systems and network systems
* Interpersonal skills; such as telephony skills, communication skills, active listening and customer-care
* Diagnosis skills of technical issues
* Ability to multitask and adapt to changes quickly
* Technical awareness; ability to match resources to technical issues appropriately
Skills / Experience that would be beneficial:
* Windows Server 2003/2008/2012
* Virtualisation - Hyper V and VMWare
* Windows XP through to Windows 10
* Firewalls / Security
* Networks - LAN/WAN/Routers
* Financial Systems - I.E. Sage
* Backup Solutions - Symantec Backup Exec
* Active Directory
* SQL Server
* MS Exchange
Keywords - Field Engineer / Field Service Engineer / Service Desk / Helpdesk / 2nd Line Support / 3rd Line Support / IT Support Technician
Larson Resource Group Limited is registered in England & Wales with a company number 06110626. Registered office address is Windsor House Cornwall Road Harrogate HG1 2PW. Our VAT number is (Apply online only) 57. Larson Resource Group Limited trades as an Employment Agency when placing permanent candidates and as an Employment Business when placing Contractors (under the Conduct of Employment Agencies and Employment and Business Regulations 2003) In accordance with these regulations you should have received a copy of our Client Terms of Business. If you have not received a copy please contact a member of staff immediately. All discounted rates quoted are only valid providing all other terms are met in accordance with our standard Client Terms of Business
Sep 09, 2016
Field Service Engineer - Bradford - £25-28k + Car
The Larson Group is currently recruiting a Field Service Engineer for a dynamic and forward thinking Managed Service Provider based in Bradford. Our client are currently witnessing a growth period and as such need a customer centric and client facing individual to join the team. We are looking for an energetic, positive and well-presented candidate with drive and personality.
If you are looking for a career opportunity with genuine scope for progression and training, this is the right role for you. Our client will put you through the relevant Microsoft Certified Solutions Associate (MCSA) certifications and on successful completion of these and your probationary review your salary may increase.
As well as the fantastic training on offer, our client will supply a company car, company phone, a laptop and company pension scheme.
General Summary
The Field Service Engineer is responsible for all onsite service and support needs for our customers. This relates to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware and software. The Field Service Engineer will also carry out Project work and pre Sales Audits. The Field Service Engineers will be required to write technical reports and assist the Sales team as required.
Essential Duties and Responsibilities:
* IT Support relating to technical issues involving Microsoft's core business applications and operating systems
* Support of disaster recovery solutions
* Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls and security
* Basic remote access solution implementation and support: VPN, Terminal Services, and Citrix
* Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets
* System documentation maintenance and review in ConnectWise
* Communication with customers as required; keeping them informed of incident progress, notifying them of impending changes or agreed outages
Additional Duties and Responsibilities:
* Improve customer service, perception and satisfaction
* Fast turnaround of customer requests
* Ability to work in a team and communicate effectively
* Work with the Service Desk Dispatcher to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently
* Escalate service requests that require engineer level support
* Responsible for entering time and expenses in ConnectWise as it occurs
* Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University
* Enter all work as service tickets into ConnectWise
Knowledge, Skills and/or Abilities required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable adjustments may be made to enable individuals with disabilities to perform the essential functions.
* Advanced understanding of operating systems, business applications, printing systems and network systems
* Interpersonal skills; such as telephony skills, communication skills, active listening and customer-care
* Diagnosis skills of technical issues
* Ability to multitask and adapt to changes quickly
* Technical awareness; ability to match resources to technical issues appropriately
Skills / Experience that would be beneficial:
* Windows Server 2003/2008/2012
* Virtualisation - Hyper V and VMWare
* Windows XP through to Windows 10
* Firewalls / Security
* Networks - LAN/WAN/Routers
* Financial Systems - I.E. Sage
* Backup Solutions - Symantec Backup Exec
* Active Directory
* SQL Server
* MS Exchange
Keywords - Field Engineer / Field Service Engineer / Service Desk / Helpdesk / 2nd Line Support / 3rd Line Support / IT Support Technician
Larson Resource Group Limited is registered in England & Wales with a company number 06110626. Registered office address is Windsor House Cornwall Road Harrogate HG1 2PW. Our VAT number is (Apply online only) 57. Larson Resource Group Limited trades as an Employment Agency when placing permanent candidates and as an Employment Business when placing Contractors (under the Conduct of Employment Agencies and Employment and Business Regulations 2003) In accordance with these regulations you should have received a copy of our Client Terms of Business. If you have not received a copy please contact a member of staff immediately. All discounted rates quoted are only valid providing all other terms are met in accordance with our standard Client Terms of Business
3rd Line Infrastructure Engineer / Field Engineer
South West London
£36k - £38k + Benefits
A leading global IT managed services provider within the financial services sector providing support and cloud services primarily to hedge funds and private equity firms.
You’re Duties as a 3rd Line Infrastructure Engineer:
* You will be responsible for the support and maintenance of server, desktop and network infrastructure for multiple high profile financial service clients.
* This is primarily a field based role across Central London.
* Responsibilities include: Provide 2nd/3rd line support on desktop infrastructure and Microsoft Servers, Implement new server, VMware and desktop technologies, manage implementation of hardware/software related projects, network technologies such as LAN/WAN, DNS, DHCP, TCP/P.
Your background as 3rd Line Infrastructure Engineer:
* MINIMUM 3 years demonstrable 2nd/3rd line support experience in a similar role, ideally with financial services sector exposure. Proven detailed knowledge and experience with VMware, Microsoft Server, Active Directory & Microsoft Exchange technologies.
* Ability to work in high pressure environments individually and as part of a team.
* Build and Configure of Windows 2008 and 2012 Server and Exchange 2010, 2013 and Office 365. VMware Virtualisation experience.
* Market Data Knowledge.
* Tape and Internet Backup Utilities.
* Ideal candidate to hold some of the following skillsets: Network Topologies and complex routing, SAN, Cisco IOS, SQL, Citrix XenApp and Xen Desktop, Firewall (Cisco ASA), Mac OSX.
* Desired Certifications: Microsoft (MCITP, MCSE) Citrix (CCA, CCEA) Cisco (CCNA, CCNP) VMware (VCP, Install and Configure; Deploy, Secure, Analyse)
Benefits: Exposure to many different client environments and exciting new technologies. Excellent career development and internal progression opportunities within the business, both in London and internationally
Feb 21, 2016
3rd Line Infrastructure Engineer / Field Engineer
South West London
£36k - £38k + Benefits
A leading global IT managed services provider within the financial services sector providing support and cloud services primarily to hedge funds and private equity firms.
You’re Duties as a 3rd Line Infrastructure Engineer:
* You will be responsible for the support and maintenance of server, desktop and network infrastructure for multiple high profile financial service clients.
* This is primarily a field based role across Central London.
* Responsibilities include: Provide 2nd/3rd line support on desktop infrastructure and Microsoft Servers, Implement new server, VMware and desktop technologies, manage implementation of hardware/software related projects, network technologies such as LAN/WAN, DNS, DHCP, TCP/P.
Your background as 3rd Line Infrastructure Engineer:
* MINIMUM 3 years demonstrable 2nd/3rd line support experience in a similar role, ideally with financial services sector exposure. Proven detailed knowledge and experience with VMware, Microsoft Server, Active Directory & Microsoft Exchange technologies.
* Ability to work in high pressure environments individually and as part of a team.
* Build and Configure of Windows 2008 and 2012 Server and Exchange 2010, 2013 and Office 365. VMware Virtualisation experience.
* Market Data Knowledge.
* Tape and Internet Backup Utilities.
* Ideal candidate to hold some of the following skillsets: Network Topologies and complex routing, SAN, Cisco IOS, SQL, Citrix XenApp and Xen Desktop, Firewall (Cisco ASA), Mac OSX.
* Desired Certifications: Microsoft (MCITP, MCSE) Citrix (CCA, CCEA) Cisco (CCNA, CCNP) VMware (VCP, Install and Configure; Deploy, Secure, Analyse)
Benefits: Exposure to many different client environments and exciting new technologies. Excellent career development and internal progression opportunities within the business, both in London and internationally