We are looking for a 2nd Line Service Desk Engineer to join a well-established and fast-growing IT Services, Solutions and Consultancy practice.
We're a team of dedicated IT professionals looking for someone to join the team and continue our mission of providing world-class IT services to a diverse and expanding list of clients.
You should have at least 4 years working in a commercial IT Support environment - preferably within a Managed Service Provider. You must have an enthusiastic and ambitious attitude towards work, be someone who enjoys working with a variety of different technologies and who can hit the ground running.
You will be responsible for providing technical support for Enable Technology's Managed Service customers with the aim of fixing all incidents or escalating to the 3rd line engineering team if required. You will also be required to perform a variety of proactive tasks which will help maximise customer's up-time, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Desired skills include:
Remote / On Site Support, Ticket management, Experience working in an ITIL environment.
Microsoft Office 365 services – experience in all aspects of Microsoft 365 migration and implementation highly desired.
Email services (Exchange, Exchange Online, Mimecast, Gmail)
MDM Solutions (Intune, Jamf)
SharePoint Online and Teams setup and configuration
Microsoft Azure administration
Hosted Telephony
Windows Server, GPO, AD, File Servers and any other server roles.
Deployment and implementation of new workstations and network hardware across multiple remote sites.
General desktop support, Hardware\software diagnosis and break fix.
Windows OS 7,8 and 10
DNS, DHCP, TCP/IP, LAN, Routing, VPN and WAN.
Interest and exposure to security (Firewalls, Windows security – server and workstation)
If you feel you have the technical knowledge and experience stated, then please apply for the role ASAP.
What you can expect from us in return:
At Enable Technology, we think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include:
Holiday : 22 days' holiday rising to 25 days with length of service
Birthdays : A free day’s holiday on your birthday (or nearest Friday/Monday)
Hybrid Working : A minimum of 1 day per week home working
Socials: Quarterly work socials and weekly team lunches
Top tech : We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff
Training : A tailored training plan including official vendor certifications
Why choose a career with Enable Technology?
At Enable we have several goals. We're on a mission to become one of the UK's best and biggest MSPs and want to continue to grow. We're a leading Managed Service Provider and want to keep expanding our product portfolio and customer base. But most importantly of all, we want to continue to provide the very best technological solutions to our customers in order to help them achieve their business goals.
Enable recognises the importance in creating an environment that supports personal development to enable individuals to reach their full potential. With so many varied roles across the Company, an excellent Apprenticeship Scheme and various training and development programmes available, at Enable Technology the opportunities for growth are endless.
NO RECRUITERS PLEASE
Dec 18, 2023
Full time
We are looking for a 2nd Line Service Desk Engineer to join a well-established and fast-growing IT Services, Solutions and Consultancy practice.
We're a team of dedicated IT professionals looking for someone to join the team and continue our mission of providing world-class IT services to a diverse and expanding list of clients.
You should have at least 4 years working in a commercial IT Support environment - preferably within a Managed Service Provider. You must have an enthusiastic and ambitious attitude towards work, be someone who enjoys working with a variety of different technologies and who can hit the ground running.
You will be responsible for providing technical support for Enable Technology's Managed Service customers with the aim of fixing all incidents or escalating to the 3rd line engineering team if required. You will also be required to perform a variety of proactive tasks which will help maximise customer's up-time, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Desired skills include:
Remote / On Site Support, Ticket management, Experience working in an ITIL environment.
Microsoft Office 365 services – experience in all aspects of Microsoft 365 migration and implementation highly desired.
Email services (Exchange, Exchange Online, Mimecast, Gmail)
MDM Solutions (Intune, Jamf)
SharePoint Online and Teams setup and configuration
Microsoft Azure administration
Hosted Telephony
Windows Server, GPO, AD, File Servers and any other server roles.
Deployment and implementation of new workstations and network hardware across multiple remote sites.
General desktop support, Hardware\software diagnosis and break fix.
Windows OS 7,8 and 10
DNS, DHCP, TCP/IP, LAN, Routing, VPN and WAN.
Interest and exposure to security (Firewalls, Windows security – server and workstation)
If you feel you have the technical knowledge and experience stated, then please apply for the role ASAP.
What you can expect from us in return:
At Enable Technology, we think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include:
Holiday : 22 days' holiday rising to 25 days with length of service
Birthdays : A free day’s holiday on your birthday (or nearest Friday/Monday)
Hybrid Working : A minimum of 1 day per week home working
Socials: Quarterly work socials and weekly team lunches
Top tech : We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff
Training : A tailored training plan including official vendor certifications
Why choose a career with Enable Technology?
At Enable we have several goals. We're on a mission to become one of the UK's best and biggest MSPs and want to continue to grow. We're a leading Managed Service Provider and want to keep expanding our product portfolio and customer base. But most importantly of all, we want to continue to provide the very best technological solutions to our customers in order to help them achieve their business goals.
Enable recognises the importance in creating an environment that supports personal development to enable individuals to reach their full potential. With so many varied roles across the Company, an excellent Apprenticeship Scheme and various training and development programmes available, at Enable Technology the opportunities for growth are endless.
NO RECRUITERS PLEASE
Derbyshire Fire & Rescue Service
Ripley, Derbyshire DE5 3RS, UK
3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure)
£44,539 - *£51,387** per annum *Career Progression Criteria applies **The salary includes a market supplement
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure). Underlying responsibilities of the role are ensuring the IT infrastructure is fit for purpose, systems are secure, and you will contribute to the continual improvement of our ICT provision.
As a 3rd Line ICT Systems Support Specialist, you will be responsible for desktop software deployment, management of endpoints, providing support to system administrators and troubleshooting within the areas of responsibility.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing issues across the ICT infrastructure, including end-point devices and some servers, in physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment
A strong understanding of Microsoft Windows operating system technologies
A strong understanding of virtualised server and desktop provision
A strong understanding of cloud-based infrastructure
An excellent all-round ICT support understanding working as part of a busy team
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
To apply and find out more please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=696
For an informal discussion about the role, please contact Brett Clements, ICT Service Delivery Manager on 01773 305344.
The closing date for completed applications is midnight Sunday 23rd April 2023 .
Interviews will be held week commencing 1st May 2023 .
There may be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours however you may occasionally need to work beyond normal office hours. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours
Family friendly policies
Free car parking
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations
Employee discount scheme
Employee support networks
Ongoing training and development opportunities
Eligibility to join the Local Government Pension Scheme
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities.
Derbyshire Fire and Rescue Service’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
Mar 28, 2023
Full time
3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure)
£44,539 - *£51,387** per annum *Career Progression Criteria applies **The salary includes a market supplement
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure). Underlying responsibilities of the role are ensuring the IT infrastructure is fit for purpose, systems are secure, and you will contribute to the continual improvement of our ICT provision.
As a 3rd Line ICT Systems Support Specialist, you will be responsible for desktop software deployment, management of endpoints, providing support to system administrators and troubleshooting within the areas of responsibility.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing issues across the ICT infrastructure, including end-point devices and some servers, in physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment
A strong understanding of Microsoft Windows operating system technologies
A strong understanding of virtualised server and desktop provision
A strong understanding of cloud-based infrastructure
An excellent all-round ICT support understanding working as part of a busy team
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
To apply and find out more please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=696
For an informal discussion about the role, please contact Brett Clements, ICT Service Delivery Manager on 01773 305344.
The closing date for completed applications is midnight Sunday 23rd April 2023 .
Interviews will be held week commencing 1st May 2023 .
There may be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours however you may occasionally need to work beyond normal office hours. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours
Family friendly policies
Free car parking
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations
Employee discount scheme
Employee support networks
Ongoing training and development opportunities
Eligibility to join the Local Government Pension Scheme
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities.
Derbyshire Fire and Rescue Service’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
£28,851 - £33,843
Maidstone/Coldharbour
Permanent, Full time
37 hours per week
An opportunity to join our 2nd / 3rd line IT Support Team (End User Computing Team) has arisen, working across a wide sway of technologies and applications on the Windows 10 Operating System. Gaining a wide exposure to the latest hardware and software. Managing, supporting, installing, and fixing a wide variety of workstations and laptop devices, their operating system, software, and the Office 365 suite.
We are seeking a highly motivated individual to join the EUC Support team in Kent.
The role is supporting our officers and staff IT requirements across both Kent and Essex Police force, via remote software, MS Teams, phone and face to face. Supporting front line officers and staff is vitally important, so patience, tact and positivity is required, to put our operational officers at ease and be able to work through their problems with them. Working for a collaborative department, you may be required to travel to other Police sites within county, therefore a valid driving licence is essential.
In your application, please evidence your experience in:
Supporting and using Windows 10 Operating System and laptop / workstation diagnostic skills
Effective communication skills, preferably gained within a customer service environment
Knowledge of the main key Microsoft Office applications including the Office 365 suite
Driving Licence
Please also evidence if you have any understanding or knowledge of the following desirable areas in your application for this role:
Knowledge of Microsoft Active Directory which oversees all users and devices in a Windows environment.
An understanding of basic networking principles and diagnostic skills.
Attention to detail when demonstrating tasks which require a high level of accuracy and detail which ensures ability in maintaining approved working practices and systems.
An understanding of the principles of Information Technology Infrastructure Library (ITIL) in a support services arena.
The role requires working at a fixed site. Currently the designated contractual workplace for this role is located at Kent Police Sutton Road Maidstone but please be aware that this location is potentially moving to Coldharbour in the near future. Please note that any excess travel costs from the existing contractual workplace to any future contractual workplace will not be paid and applicants are advised to take potential travel mileage increases into consideration when deciding to apply.
The role is Standard Office hours Monday to Friday with an out of hours on call rota.
If you are looking for an opportunity to work within IT for the police and you are an adaptable, self-motivated and enthusiastic person who is willing to learn, then we would welcome an application from you.
We are committed to promoting a diverse and inclusive workplace, where difference is embraced, supported and talent is progressed and enhanced. We encourage applications from all and will support and encourage those from protected characteristics.
Please also include your CV as part of your application.
For further information regarding the role, please contact Ashley.steel@kent.police.uk
Closing Date: 13 March 2023.
Feb 27, 2023
Full time
£28,851 - £33,843
Maidstone/Coldharbour
Permanent, Full time
37 hours per week
An opportunity to join our 2nd / 3rd line IT Support Team (End User Computing Team) has arisen, working across a wide sway of technologies and applications on the Windows 10 Operating System. Gaining a wide exposure to the latest hardware and software. Managing, supporting, installing, and fixing a wide variety of workstations and laptop devices, their operating system, software, and the Office 365 suite.
We are seeking a highly motivated individual to join the EUC Support team in Kent.
The role is supporting our officers and staff IT requirements across both Kent and Essex Police force, via remote software, MS Teams, phone and face to face. Supporting front line officers and staff is vitally important, so patience, tact and positivity is required, to put our operational officers at ease and be able to work through their problems with them. Working for a collaborative department, you may be required to travel to other Police sites within county, therefore a valid driving licence is essential.
In your application, please evidence your experience in:
Supporting and using Windows 10 Operating System and laptop / workstation diagnostic skills
Effective communication skills, preferably gained within a customer service environment
Knowledge of the main key Microsoft Office applications including the Office 365 suite
Driving Licence
Please also evidence if you have any understanding or knowledge of the following desirable areas in your application for this role:
Knowledge of Microsoft Active Directory which oversees all users and devices in a Windows environment.
An understanding of basic networking principles and diagnostic skills.
Attention to detail when demonstrating tasks which require a high level of accuracy and detail which ensures ability in maintaining approved working practices and systems.
An understanding of the principles of Information Technology Infrastructure Library (ITIL) in a support services arena.
The role requires working at a fixed site. Currently the designated contractual workplace for this role is located at Kent Police Sutton Road Maidstone but please be aware that this location is potentially moving to Coldharbour in the near future. Please note that any excess travel costs from the existing contractual workplace to any future contractual workplace will not be paid and applicants are advised to take potential travel mileage increases into consideration when deciding to apply.
The role is Standard Office hours Monday to Friday with an out of hours on call rota.
If you are looking for an opportunity to work within IT for the police and you are an adaptable, self-motivated and enthusiastic person who is willing to learn, then we would welcome an application from you.
We are committed to promoting a diverse and inclusive workplace, where difference is embraced, supported and talent is progressed and enhanced. We encourage applications from all and will support and encourage those from protected characteristics.
Please also include your CV as part of your application.
For further information regarding the role, please contact Ashley.steel@kent.police.uk
Closing Date: 13 March 2023.
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
Sep 15, 2022
Full time
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
Job Opportunity: 3rd Line Engineer Location: Cirencester - Commutable from Swindon, Cheltenham, Gloucester Salary: 35,000- 50,000 Company Background: Join a dynamic team specializing in critical digital solutions and scalable infrastructure. With a focus on innovation and client satisfaction, we provide cutting-edge hardware, software, and cloud-based solutions. Our collaborative work environment encourages creative problem-solving and skill development. The Role: Seeking a skilled 3rd Line Support Engineer for a customer site in Corsham, Wiltshire. This role enhances existing skills, addressing evolving technology needs, with a focus on Windows Server and Virtualization technologies. Regular UK travel offers a unique opportunity to contribute to the success of our clients and organization. Duties & Responsibilities: Proactive Infrastructure Monitoring: Utilize tools such as PRTG and Auvik for continuous server infrastructure monitoring, responding promptly to anomalies and alarms. Technical Escalation: Provide expert resolution to escalated infrastructure queries, addressing hardware-related faults, investigating performance issues, and troubleshooting virtualization challenges. Configuration and Management of Server Environments: Manage diverse server environments, including Windows Server and Linux-based systems, ensuring optimization for performance and security. Planned Preventative Maintenance (PPM): Conduct System Health Checks and Physical Inspections for ongoing infrastructure health and resilience. Project-Based Installation and Deployment: Collaborate on-site for project-based installations and deployments, ensuring seamless integration of new equipment and systems. Key Skills, Experience, Qualifications: Windows server administration (ideally from 2019 onward - Microsoft Certification advantageous) VMware and/or Nutanix configuration and administration, including VMs networking and datastores Windows desktop management/administration (Windows 10) Windows Build and Security Hardening using certified guides (e.g., CI Security, CyberEssentials) Audit and Documentation experience, covering Physical Server Builds, NAS/Storage, Windows Server VM/OS, and Desktop OS configurations Linux Administration Experience (advantageous but not essential) Join a forward-thinking team focused on delivering exceptional solutions. Apply now to elevate your career
Mar 29, 2024
Full time
Job Opportunity: 3rd Line Engineer Location: Cirencester - Commutable from Swindon, Cheltenham, Gloucester Salary: 35,000- 50,000 Company Background: Join a dynamic team specializing in critical digital solutions and scalable infrastructure. With a focus on innovation and client satisfaction, we provide cutting-edge hardware, software, and cloud-based solutions. Our collaborative work environment encourages creative problem-solving and skill development. The Role: Seeking a skilled 3rd Line Support Engineer for a customer site in Corsham, Wiltshire. This role enhances existing skills, addressing evolving technology needs, with a focus on Windows Server and Virtualization technologies. Regular UK travel offers a unique opportunity to contribute to the success of our clients and organization. Duties & Responsibilities: Proactive Infrastructure Monitoring: Utilize tools such as PRTG and Auvik for continuous server infrastructure monitoring, responding promptly to anomalies and alarms. Technical Escalation: Provide expert resolution to escalated infrastructure queries, addressing hardware-related faults, investigating performance issues, and troubleshooting virtualization challenges. Configuration and Management of Server Environments: Manage diverse server environments, including Windows Server and Linux-based systems, ensuring optimization for performance and security. Planned Preventative Maintenance (PPM): Conduct System Health Checks and Physical Inspections for ongoing infrastructure health and resilience. Project-Based Installation and Deployment: Collaborate on-site for project-based installations and deployments, ensuring seamless integration of new equipment and systems. Key Skills, Experience, Qualifications: Windows server administration (ideally from 2019 onward - Microsoft Certification advantageous) VMware and/or Nutanix configuration and administration, including VMs networking and datastores Windows desktop management/administration (Windows 10) Windows Build and Security Hardening using certified guides (e.g., CI Security, CyberEssentials) Audit and Documentation experience, covering Physical Server Builds, NAS/Storage, Windows Server VM/OS, and Desktop OS configurations Linux Administration Experience (advantageous but not essential) Join a forward-thinking team focused on delivering exceptional solutions. Apply now to elevate your career
Graduate Systems Engineer - Digital Transformation Location: Glasgow £24,000 Role Overview: I'm looking for a technically driven graduate to join my client on their digital transformation journey. This is a fantastic opening for anyone wanting to kick start their career, working for a globally recognised industrial organisation, with the opportunity to progress to leadership positions. You'll spend each day working closely with clients, IT teams, digital leads, and more to support with the company-wide implementation of new systems and maintain and develop their current system. Responsibilities: work to understand and document business requirements throughout the project liaise with end-users, process owners, and key users making sure the configuration of the system aligns with business requirements ensure the 1st/2nd/3rd/4th line support remains efficient and aligned with the business requirements during BAU changes to the system design and deliver training sessions, workshops, and materials to key users to drive efficiency and provide support build and maintain work-flows and process automation's What You'll Need: hands-on technical development and system implementation experience understanding of ITIL knowledge and application experience of Python understanding of different databases and technologies knowledge of low code platforms knowledge of process automation platforms Candidate Background: technically driven with the ability to analyse complex situations and solve problems effectively Engineering / Manufacturing / Mechanical Degree What You'll Receive: Multiple opportunities to attend training sessions and up-skill sessions The opportunity to develop, lead, and sustain several projects during your time as a graduate Competitive salary structure Starting: £24,000 6m Review: £25,500 12m Review: £28,000 18m Review: £29,500 2yr Review: £32,000 Mentorship and Support Diverse and Inclusive Work Environment Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Mar 29, 2024
Full time
Graduate Systems Engineer - Digital Transformation Location: Glasgow £24,000 Role Overview: I'm looking for a technically driven graduate to join my client on their digital transformation journey. This is a fantastic opening for anyone wanting to kick start their career, working for a globally recognised industrial organisation, with the opportunity to progress to leadership positions. You'll spend each day working closely with clients, IT teams, digital leads, and more to support with the company-wide implementation of new systems and maintain and develop their current system. Responsibilities: work to understand and document business requirements throughout the project liaise with end-users, process owners, and key users making sure the configuration of the system aligns with business requirements ensure the 1st/2nd/3rd/4th line support remains efficient and aligned with the business requirements during BAU changes to the system design and deliver training sessions, workshops, and materials to key users to drive efficiency and provide support build and maintain work-flows and process automation's What You'll Need: hands-on technical development and system implementation experience understanding of ITIL knowledge and application experience of Python understanding of different databases and technologies knowledge of low code platforms knowledge of process automation platforms Candidate Background: technically driven with the ability to analyse complex situations and solve problems effectively Engineering / Manufacturing / Mechanical Degree What You'll Receive: Multiple opportunities to attend training sessions and up-skill sessions The opportunity to develop, lead, and sustain several projects during your time as a graduate Competitive salary structure Starting: £24,000 6m Review: £25,500 12m Review: £28,000 18m Review: £29,500 2yr Review: £32,000 Mentorship and Support Diverse and Inclusive Work Environment Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Ref Sian 003463Job Title: 3rd Line Support Engineer Location: Ringwood Salary: £30,000 - £43,000 per annumWe are seeking a highly skilled and experienced Level 3 IT Support Engineer to join our rapidly growing team in Ringwood. Reporting to the Service Desk Manager, the successful candidate will be responsible for providing expert technical support to resolve complex IT issues for our business clients.Key Responsibilities:Providing solutions to complex technical issues raised by clientsCollaborating with Level 1 and Level 2 support teams to streamline issue escalation processesDesigning, implementing, and maintaining advanced infrastructure solutionsConducting root cause analysis to address recurring issuesServing as a technical escalation point for junior engineersInstalling and configuring servers, switches, routers, and telephony systems on-siteManaging project documentation and delivering projects on-time and on-budgetRequirements:Minimum 2 years' experience as a Level 3 support engineerExperience working on customer site as a field engineerKnowledge of MS Office 365, Active Directory, VPNs, Firewalls, and other technical systemsExcellent communication skillsExperience working in a MSP environment is preferredBenefits:Competitive salary of £30,000 - £43,000 per annumCore working hours with on-site parking20 days holidays + Bank holidays, increasing with length of serviceCompany Pension scheme and Bonus SchemesCompany vehicle where appropriateStaff chill space and social eventsIf you have the technical expertise and customer service skills required for this role, please apply with your CV and a cover letter detailing your relevant experience.
Mar 29, 2024
Full time
Ref Sian 003463Job Title: 3rd Line Support Engineer Location: Ringwood Salary: £30,000 - £43,000 per annumWe are seeking a highly skilled and experienced Level 3 IT Support Engineer to join our rapidly growing team in Ringwood. Reporting to the Service Desk Manager, the successful candidate will be responsible for providing expert technical support to resolve complex IT issues for our business clients.Key Responsibilities:Providing solutions to complex technical issues raised by clientsCollaborating with Level 1 and Level 2 support teams to streamline issue escalation processesDesigning, implementing, and maintaining advanced infrastructure solutionsConducting root cause analysis to address recurring issuesServing as a technical escalation point for junior engineersInstalling and configuring servers, switches, routers, and telephony systems on-siteManaging project documentation and delivering projects on-time and on-budgetRequirements:Minimum 2 years' experience as a Level 3 support engineerExperience working on customer site as a field engineerKnowledge of MS Office 365, Active Directory, VPNs, Firewalls, and other technical systemsExcellent communication skillsExperience working in a MSP environment is preferredBenefits:Competitive salary of £30,000 - £43,000 per annumCore working hours with on-site parking20 days holidays + Bank holidays, increasing with length of serviceCompany Pension scheme and Bonus SchemesCompany vehicle where appropriateStaff chill space and social eventsIf you have the technical expertise and customer service skills required for this role, please apply with your CV and a cover letter detailing your relevant experience.
Are you looking for a new exciting opportunity working as a 2nd/3rd Line Support Engineer to be based near Aldershot? Main Duties of the Role 2nd & 3rd line IT support Provide both remote and onsite support to a variety of local clients Keep clients up-to-date on any issues Resolve hardware and software faults Installing and configuring computer operating systems and applications Manage client expectations and adhere to support SLA's Your Skills and Experience Microsoft Desktops and Windows Server Active Directory Office 365 Good networking knowledge Driving license and own vehicle essential Any certifications are a bonus Salary £28,000-£32,000 per annum Hours: 09:00-17:30 Monday to Friday
Mar 29, 2024
Full time
Are you looking for a new exciting opportunity working as a 2nd/3rd Line Support Engineer to be based near Aldershot? Main Duties of the Role 2nd & 3rd line IT support Provide both remote and onsite support to a variety of local clients Keep clients up-to-date on any issues Resolve hardware and software faults Installing and configuring computer operating systems and applications Manage client expectations and adhere to support SLA's Your Skills and Experience Microsoft Desktops and Windows Server Active Directory Office 365 Good networking knowledge Driving license and own vehicle essential Any certifications are a bonus Salary £28,000-£32,000 per annum Hours: 09:00-17:30 Monday to Friday
1st / 2nd Line Systems Engineer Location: Uckfield, East Sussex - Office based Salary: £25k - £30k Are you an experienced 1st line Support Engineer, perhaps with some 2nd line experience? Are you looking for progression to a 2nd line role, with long-term goals set towards 3rd line, all while being supported by a forward-thinking company? Look no further. About the Role: Engage with clients offering system administration and continuous IT support. Demonstrate exceptional English verbal and written communication skills to effectively relay and document system details. Independently manage your workload and thrive as a vital member of our team. Post-probation, access to company pool vans is available. Occasionally, use of your personal vehicle might be necessary, with mileage remuneration provided. Why Join Us? Embark on a rewarding journey with a reputable managed services provider. For the right individual, there is a clear path to handling the technical dimensions of our business. Key Duties: Deliver both remote and on-site premium customer support. Promptly diagnose and rectify faults. Collaborate with partners and third-party companies to tackle challenges. Efficiently troubleshoot technical issues and uphold awareness of company policies. Essential Technical Skills: Microsoft Windows (all versions) experience to a high level. Active Directory (both on premises and Azure). Windows Server Environment 2016 and upward. Hyper-V virtualisation Microsoft 365 - including deployment and Intune/MDM Azure AD Connect. Backups (various and ability to use different applications). Networking - design/troubleshoot (VLAN, routing, switching, TCP/IP and OSI) Router maintenance - wireless configuration and troubleshooting. PowerShell to a competent level including Azure modules. VPN Troubleshooting and administration. DNS troubleshooting and administration. Desired Technical Experience: Datto BCDR Datto Autotask Datto RMM Azure Virtual Server creation/management Microsoft Hyper Converged cluster configuration creation and maintenance, including storage spaces arrays. Candidates must possess a clean driving licence and be eligible for DBS (basic) checks.
Mar 29, 2024
Full time
1st / 2nd Line Systems Engineer Location: Uckfield, East Sussex - Office based Salary: £25k - £30k Are you an experienced 1st line Support Engineer, perhaps with some 2nd line experience? Are you looking for progression to a 2nd line role, with long-term goals set towards 3rd line, all while being supported by a forward-thinking company? Look no further. About the Role: Engage with clients offering system administration and continuous IT support. Demonstrate exceptional English verbal and written communication skills to effectively relay and document system details. Independently manage your workload and thrive as a vital member of our team. Post-probation, access to company pool vans is available. Occasionally, use of your personal vehicle might be necessary, with mileage remuneration provided. Why Join Us? Embark on a rewarding journey with a reputable managed services provider. For the right individual, there is a clear path to handling the technical dimensions of our business. Key Duties: Deliver both remote and on-site premium customer support. Promptly diagnose and rectify faults. Collaborate with partners and third-party companies to tackle challenges. Efficiently troubleshoot technical issues and uphold awareness of company policies. Essential Technical Skills: Microsoft Windows (all versions) experience to a high level. Active Directory (both on premises and Azure). Windows Server Environment 2016 and upward. Hyper-V virtualisation Microsoft 365 - including deployment and Intune/MDM Azure AD Connect. Backups (various and ability to use different applications). Networking - design/troubleshoot (VLAN, routing, switching, TCP/IP and OSI) Router maintenance - wireless configuration and troubleshooting. PowerShell to a competent level including Azure modules. VPN Troubleshooting and administration. DNS troubleshooting and administration. Desired Technical Experience: Datto BCDR Datto Autotask Datto RMM Azure Virtual Server creation/management Microsoft Hyper Converged cluster configuration creation and maintenance, including storage spaces arrays. Candidates must possess a clean driving licence and be eligible for DBS (basic) checks.
Responsible for the management, support, maintenance, upgrade and development of IT applications within the business. Overseeing system reliability, security and scalability while playing a leading role in identifying technical requirements, driving DevOps practices, and ensuring compliance with regulatory standards. Client Details Leading property developer in London Description Provide 3rd line support for business applications with a primary focus on continual improvement, upgrade, integration and development. Take a lead role in identifying technical requirements in IT projects, providing technical support, maintaining comprehensive documentation of systems architecture, configurations and procedures while ensuring source control aligns with industry best practices Drive continuous value delivery to the business, adapting to changes, fostering collaboration and enhancing communications across teams. Aid in implementing DevOps practices including CI/CD pipelines deployments, leading their integration and staying updated on evolving DevOps trends and technologies. Develop and maintain disaster recovery and resilience plan for all IT applications and databases to ensure seamless continuity in the face of unexpected events. To follow Change Control procedures alongside best practice deployment in line with corporate cyber security standards. Manage relationships with users, key stakeholders and 3rd parties for applications delivery and support, including IT Application contracts renewals. Provide support for database upgrades and public websites including monthly health checks and refresh processes. Analyse data and present insights through reports and also assist with the design and development of complex SQL queries as required by the business. Develop automation scripts using APIs and other tools for continuous integration, deployment and monitoring, in ensuring reliability and efficiency in system operation. Implement robust security measures and ensure systems adhere to regulatory compliance standards, participating in regular audits and remediations as necessary. To identify and replace legacy applications where possible consolidating similar applications across the business. Coach, train and mentor junior members of the team on key skills and knowledge areas Undertake other duties as requested by Line Management. Profile Bachelor's degree in Computer Science, Engineering or relevant discipline, with a minimum of 5 years of related professional experience. A minimum of 4 years' experience in a development role. Proficient in problem-solving within an operational support environment, adept at triaging tickets and resolving issues to minimise further incidents. Strong analytical skills to identify business requirements and offer effective solutions. Experience with DevOps principles and practices including continuous integration, continuous delivery, automated testing and change control best practices. 4+ years experience in major programming languages such as ASP.NET, PHP along with substantial experience in major relational databases , preferably MS SQL Server, MySQL. Skilled in writing complex SQL queries, report development and data processing, with exposure to PowerBI. Experience with WordPress, cPanel and WHM. Understanding of HTML, CSS, JavaScript and REST API. Proven expertise and skill in cloud-based technologies, ideally with skills in Azure Experience with both Windows and Linux/Unix-based operating systems. Ability to work under pressure across diverse projects and deal effectively with ad-hoc tasks. Willingness to quickly embrace new technologies and learn modern development tools. Strong ability to engage with Suppliers and External Consultants. Strong within both a team and individual project environment. Job Offer competitive salary hybrid working generous pension insurance plans, health care subsidised gym membership store discounts. family leave
Mar 29, 2024
Full time
Responsible for the management, support, maintenance, upgrade and development of IT applications within the business. Overseeing system reliability, security and scalability while playing a leading role in identifying technical requirements, driving DevOps practices, and ensuring compliance with regulatory standards. Client Details Leading property developer in London Description Provide 3rd line support for business applications with a primary focus on continual improvement, upgrade, integration and development. Take a lead role in identifying technical requirements in IT projects, providing technical support, maintaining comprehensive documentation of systems architecture, configurations and procedures while ensuring source control aligns with industry best practices Drive continuous value delivery to the business, adapting to changes, fostering collaboration and enhancing communications across teams. Aid in implementing DevOps practices including CI/CD pipelines deployments, leading their integration and staying updated on evolving DevOps trends and technologies. Develop and maintain disaster recovery and resilience plan for all IT applications and databases to ensure seamless continuity in the face of unexpected events. To follow Change Control procedures alongside best practice deployment in line with corporate cyber security standards. Manage relationships with users, key stakeholders and 3rd parties for applications delivery and support, including IT Application contracts renewals. Provide support for database upgrades and public websites including monthly health checks and refresh processes. Analyse data and present insights through reports and also assist with the design and development of complex SQL queries as required by the business. Develop automation scripts using APIs and other tools for continuous integration, deployment and monitoring, in ensuring reliability and efficiency in system operation. Implement robust security measures and ensure systems adhere to regulatory compliance standards, participating in regular audits and remediations as necessary. To identify and replace legacy applications where possible consolidating similar applications across the business. Coach, train and mentor junior members of the team on key skills and knowledge areas Undertake other duties as requested by Line Management. Profile Bachelor's degree in Computer Science, Engineering or relevant discipline, with a minimum of 5 years of related professional experience. A minimum of 4 years' experience in a development role. Proficient in problem-solving within an operational support environment, adept at triaging tickets and resolving issues to minimise further incidents. Strong analytical skills to identify business requirements and offer effective solutions. Experience with DevOps principles and practices including continuous integration, continuous delivery, automated testing and change control best practices. 4+ years experience in major programming languages such as ASP.NET, PHP along with substantial experience in major relational databases , preferably MS SQL Server, MySQL. Skilled in writing complex SQL queries, report development and data processing, with exposure to PowerBI. Experience with WordPress, cPanel and WHM. Understanding of HTML, CSS, JavaScript and REST API. Proven expertise and skill in cloud-based technologies, ideally with skills in Azure Experience with both Windows and Linux/Unix-based operating systems. Ability to work under pressure across diverse projects and deal effectively with ad-hoc tasks. Willingness to quickly embrace new technologies and learn modern development tools. Strong ability to engage with Suppliers and External Consultants. Strong within both a team and individual project environment. Job Offer competitive salary hybrid working generous pension insurance plans, health care subsidised gym membership store discounts. family leave
Arcas Technology is partnered with a leading manufacturing company based in Hemel Hempstead who are currently looking for an experienced IT Systems Engineer to join their business on a permanent basis. Working within the IT Infrastructure team, you will help support a range of modern technologies, plus other bespoke, industry-specific solutions. Key Responsibilities Server and storage administration Providing 3rd line support to the team Microsoft 365 tenant configuration and management Authentication and application management Managing the Cloud presence Testing and delivering User Experience improvements Key Skills Required Experience of supporting Windows operating systems (server, desktop, dual-boot) OS and Application patching / WSUS Physical system commissioning skills - server, desktop, and peripherals Experience of supporting Linux workstations Systems Monitoring - Grafana / Zabbix Experience supporting M365/O365 suite. Active Directory and/or Azure infrastructure management experience Understand network support essentials - DHCP, DNS, routing etc Messaging - Microsoft Exchange Hybrid environments Backup experience If you feel that you're a good fit for this role then please forward your CV to Andy Dale at Arcas Technology.
Mar 29, 2024
Full time
Arcas Technology is partnered with a leading manufacturing company based in Hemel Hempstead who are currently looking for an experienced IT Systems Engineer to join their business on a permanent basis. Working within the IT Infrastructure team, you will help support a range of modern technologies, plus other bespoke, industry-specific solutions. Key Responsibilities Server and storage administration Providing 3rd line support to the team Microsoft 365 tenant configuration and management Authentication and application management Managing the Cloud presence Testing and delivering User Experience improvements Key Skills Required Experience of supporting Windows operating systems (server, desktop, dual-boot) OS and Application patching / WSUS Physical system commissioning skills - server, desktop, and peripherals Experience of supporting Linux workstations Systems Monitoring - Grafana / Zabbix Experience supporting M365/O365 suite. Active Directory and/or Azure infrastructure management experience Understand network support essentials - DHCP, DNS, routing etc Messaging - Microsoft Exchange Hybrid environments Backup experience If you feel that you're a good fit for this role then please forward your CV to Andy Dale at Arcas Technology.
3rd Line IT Engineer Northampton (Hybrid) £45,000 - £55,000 VIQU are seeking a 3rd Line IT Engineer to join a multinational IT business that specialise in providing a broad spectrum of IT services and solutions, from IT consulting and system integrations to cloud services and e-commerce solutions. As a 3rd Line IT Engineer, you'll be responsible for delivering advanced technical assistance to clients, ensuring the swift handling of incidents, service requests, and updates. Acting as a key escalation point for lower-tier support, you'll maintain effective communication channels. Requirements of the 3rd Line IT Engineer: - Minimum 2+ years as a 3rd line technical support in an MSP. - Proficient in Windows Server, Active Directory, Exchange, and networking (DNS, DHCP, switches, routers). - Expertise in Wintel environment and Windows desktop operating systems. - Proven experience with core Infrastructure technologies, including Terminal Services, IIS, SharePoint, firewalls, databases, backup, and security software. - Good knowledge of VMware vSphere and Microsoft Hyper-V. - Ability to excel in a busy helpdesk environment. 3rd Line Engineer Northampton (Hybrid) £45,000 - £55,000 To discuss this opportunity further, APPLY NOW for a confidential conversation with your VIQU Consultant. For additional information, contact Dan Freeman at If you refer someone ideal for this role, VIQU offers an introduction fee up to £1,000 once your referral starts work with our client (terms apply). Stay updated on exciting opportunities, technology, and recruitment news by following us at 'VIQU IT Recruitment' on LinkedIn and
Mar 29, 2024
Full time
3rd Line IT Engineer Northampton (Hybrid) £45,000 - £55,000 VIQU are seeking a 3rd Line IT Engineer to join a multinational IT business that specialise in providing a broad spectrum of IT services and solutions, from IT consulting and system integrations to cloud services and e-commerce solutions. As a 3rd Line IT Engineer, you'll be responsible for delivering advanced technical assistance to clients, ensuring the swift handling of incidents, service requests, and updates. Acting as a key escalation point for lower-tier support, you'll maintain effective communication channels. Requirements of the 3rd Line IT Engineer: - Minimum 2+ years as a 3rd line technical support in an MSP. - Proficient in Windows Server, Active Directory, Exchange, and networking (DNS, DHCP, switches, routers). - Expertise in Wintel environment and Windows desktop operating systems. - Proven experience with core Infrastructure technologies, including Terminal Services, IIS, SharePoint, firewalls, databases, backup, and security software. - Good knowledge of VMware vSphere and Microsoft Hyper-V. - Ability to excel in a busy helpdesk environment. 3rd Line Engineer Northampton (Hybrid) £45,000 - £55,000 To discuss this opportunity further, APPLY NOW for a confidential conversation with your VIQU Consultant. For additional information, contact Dan Freeman at If you refer someone ideal for this role, VIQU offers an introduction fee up to £1,000 once your referral starts work with our client (terms apply). Stay updated on exciting opportunities, technology, and recruitment news by following us at 'VIQU IT Recruitment' on LinkedIn and
Role: Senior Systems Analyst/Developer - Hybrid Our client is a highly prestigious corporate company based in the heart of the Docklands. Job Summary: Responsible for the management, support, maintenance, upgrade, and development of IT applications within the business. The role will strive to ensure that the business deploys best of breed solutions in a continuous cycle of review and improvement. In addition, that IT change control policies are in place and adhered to. Also, responsibilities involve overseeing system reliability, security and scalability while playing a leading role in identifying technical requirements, driving DevOps practices and ensuring compliance with regulatory standards. Main Responsibilities: Provide 3rd line support for business applications with a primary focus on continual improvement, upgrade, integration and development. Take a lead role in identifying technical requirements in IT projects, providing technical support, maintaining comprehensive documentation of systems architecture, configurations and procedures while ensuring source control aligns with industry best practices. Drive continuous value delivery to the business, adapting to changes, fostering collaboration and enhancing communications across teams. Aid in implementing DevOps practices including CI/CD pipelines deployments, leading their integration and staying updated on evolving DevOps trends and technologies. Develop and maintain disaster recovery and resilience plan for all IT applications and databases to ensure seamless continuity in the face of unexpected events. To follow Change Control procedures alongside best practice deployment in line with corporate cyber security standards. Manage relationships with users, key stakeholders and 3rd parties for applications delivery and support, including IT Application contracts renewals. Provide support for database upgrades and public websites including monthly health checks and refresh processes. Analyse data and present insights through reports and also assist with the design and development of complex SQL queries as required by the business. Develop automation scripts using APIs and other tools for continuous integration, deployment and monitoring, in ensuring reliability and efficiency in system operation. Implement robust security measures and ensure systems adhere to regulatory compliance standards, participating in regular audits and remediations as necessary. To identify and replace legacy applications where possible consolidating similar applications across the business. Coach, train and mentor junior members of the team on key skills and knowledge areas Undertake other duties as requested by Line Management. What We Require of You: A minimum of 5 years' experience in a Senior Systems Analyst/Development role A minimum of 4 years' experience in a development role. Proficient in problem-solving within an operational support environment, adept at triaging tickets and resolving issues to minimise further incidents. Strong analytical skills to identify business requirements and offer effective solutions. 4+ years' experience in major programming languages such as ASP.NET, PHP along with substantial experience in major relational databases, preferably MS SQL Server, MySQL. Skilled in writing complex SQL queries, report development and data processing, with exposure to PowerBI. Proven expertise and skill in cloud-based technologies, ideally with skills in Azure Experience with Windows operating systems. Ability to work under pressure across diverse projects and deal effectively with ad-hoc tasks. Willingness to quickly embrace new technologies and learn modern development tools. Strong ability to engage with Suppliers and External Consultants. Strong within both a team and individual project environment. Strong customer service skills whilst ensuring requirements scope is managed. The following experience would be highly advantageous: Experience with WordPress, cPanel and WHM. Understanding of HTML, CSS, JavaScript and REST API. Bachelor's degree in Computer Science, Engineering or relevant discipline Experience with Linux/Unix-based operating systems Experience with DevOps principles and practices including continuous integration, continuous delivery, automated testing and change control best practices.
Mar 29, 2024
Full time
Role: Senior Systems Analyst/Developer - Hybrid Our client is a highly prestigious corporate company based in the heart of the Docklands. Job Summary: Responsible for the management, support, maintenance, upgrade, and development of IT applications within the business. The role will strive to ensure that the business deploys best of breed solutions in a continuous cycle of review and improvement. In addition, that IT change control policies are in place and adhered to. Also, responsibilities involve overseeing system reliability, security and scalability while playing a leading role in identifying technical requirements, driving DevOps practices and ensuring compliance with regulatory standards. Main Responsibilities: Provide 3rd line support for business applications with a primary focus on continual improvement, upgrade, integration and development. Take a lead role in identifying technical requirements in IT projects, providing technical support, maintaining comprehensive documentation of systems architecture, configurations and procedures while ensuring source control aligns with industry best practices. Drive continuous value delivery to the business, adapting to changes, fostering collaboration and enhancing communications across teams. Aid in implementing DevOps practices including CI/CD pipelines deployments, leading their integration and staying updated on evolving DevOps trends and technologies. Develop and maintain disaster recovery and resilience plan for all IT applications and databases to ensure seamless continuity in the face of unexpected events. To follow Change Control procedures alongside best practice deployment in line with corporate cyber security standards. Manage relationships with users, key stakeholders and 3rd parties for applications delivery and support, including IT Application contracts renewals. Provide support for database upgrades and public websites including monthly health checks and refresh processes. Analyse data and present insights through reports and also assist with the design and development of complex SQL queries as required by the business. Develop automation scripts using APIs and other tools for continuous integration, deployment and monitoring, in ensuring reliability and efficiency in system operation. Implement robust security measures and ensure systems adhere to regulatory compliance standards, participating in regular audits and remediations as necessary. To identify and replace legacy applications where possible consolidating similar applications across the business. Coach, train and mentor junior members of the team on key skills and knowledge areas Undertake other duties as requested by Line Management. What We Require of You: A minimum of 5 years' experience in a Senior Systems Analyst/Development role A minimum of 4 years' experience in a development role. Proficient in problem-solving within an operational support environment, adept at triaging tickets and resolving issues to minimise further incidents. Strong analytical skills to identify business requirements and offer effective solutions. 4+ years' experience in major programming languages such as ASP.NET, PHP along with substantial experience in major relational databases, preferably MS SQL Server, MySQL. Skilled in writing complex SQL queries, report development and data processing, with exposure to PowerBI. Proven expertise and skill in cloud-based technologies, ideally with skills in Azure Experience with Windows operating systems. Ability to work under pressure across diverse projects and deal effectively with ad-hoc tasks. Willingness to quickly embrace new technologies and learn modern development tools. Strong ability to engage with Suppliers and External Consultants. Strong within both a team and individual project environment. Strong customer service skills whilst ensuring requirements scope is managed. The following experience would be highly advantageous: Experience with WordPress, cPanel and WHM. Understanding of HTML, CSS, JavaScript and REST API. Bachelor's degree in Computer Science, Engineering or relevant discipline Experience with Linux/Unix-based operating systems Experience with DevOps principles and practices including continuous integration, continuous delivery, automated testing and change control best practices.
Position: Junior Service Desk Analyst Reporting to: IT Service Desk Manager Role Overview Our Junior Service Desk Analyst will be working within a dynamic Service Delivery Team, to deliver 1st and 2nd line support to our varied portfolio of clients comprising of property, retail, financial services, and healthcare sectors. The role encompasses providing our clients with quality face-to-face and remote IT support, as well as assisting our clients with on-boarding activities, using a broad range of systems and purpose-built toolsets. The successful Junior Service Desk Analyst will have the opportunity to further develop their career managing projects such as hardware refreshes and proactive renewals as well as exposure to working alongside senior Project Engineers on project delivery. Passionate about Technology and Customer Service, our Junior Service Desk Analyst will be responsible for taking ownership of and troubleshooting incidents, predicting possible wider issues, building relationships with key stakeholders and working with and escalating to other members of the team. Our Junior Service Desk Analyst would benefit from at least 1 year working at an MSP or in-house IT department and will have a good understanding of core IT concepts, preferably working towards appropriate qualifications such as A+, Network+, and Microsoft certifications. Understanding core infrastructure such as routers, firewalls, switches, WAPs, TCP/IP, DNS DHCP is essential, and awareness of the cyber security landscape is an advantage. We are looking for a team member who wants to commit to learning and delivering an exceptional experience to our client base. Strong communication skills both written and verbal are essential for this role. Key Responsibilities: Dealing with 1st line assigned tickets, providing support over multiple channels Responding efficiently to support requests over a variety of channels (e-mail, phone and ticketing system) Troubleshooting, fixing and escalating incidents as required, ensuring they are resolved within customer service level agreements or against key performance indicators Accurately classifying, logging, and keeping tickets up to date using our internal ticketing tool Providing an excellent customer experience at all times Conducting personal queue and ticket triage, escalating as and when required using internal processes Liaising with partners and third-party vendors to resolve customer issues Attending client sites to support current customer base with a varied range of technologies including desktop support, email issues, connectivity requirements, printers and 3rd party applications Conducting onsite work as and when required (such as onsite support, project support/assistance, system deployment etc.) Knowledge, Skills & Experience Required: Essential Some experience of Active Directory, Group Policy, Office 365, SharePoint, backup solutions, antivirus software, and networking Familiar in Office 365 Administration, creating groups, distribution lists, setting forward rules, viewing and checking SharePoint permissions and basic troubleshooting, for example running mail trace or performing security checks such as last sign in or checking for suspicious activity. Confident in troubleshooting basic Windows OS/MAC OSX issues, checking for Windows updates and understanding how these are delivered (, GPO, 3rd party tools), performing system restores and using vendor diagnostic tools and you will be experienced with replacing hardware components (SSD, RAM etc) while being considerate to data backup and the impact to the user. Understanding of security products and the cyber threat landscape; Ability to think ahead and anticipate problems, issues and solutions and work under pressure to meet deadlines Excellent verbal and written communication is essential as well as the ability to communicate with clients to determine their needs and explain complex issues to differing skill levels Desirable Being able to demonstrate a commitment to learning new technologies either by ongoing certifications or personal interest projects Person Specification: Excellent verbal and written communication is essential as well as the ability to communicate with clients to determine their needs and explain complex issues to differing skill levels Excellent time management and organisational skills and the ability to work autonomously is essential The requires you to work shift pattern between 8am-6pm.
Mar 29, 2024
Full time
Position: Junior Service Desk Analyst Reporting to: IT Service Desk Manager Role Overview Our Junior Service Desk Analyst will be working within a dynamic Service Delivery Team, to deliver 1st and 2nd line support to our varied portfolio of clients comprising of property, retail, financial services, and healthcare sectors. The role encompasses providing our clients with quality face-to-face and remote IT support, as well as assisting our clients with on-boarding activities, using a broad range of systems and purpose-built toolsets. The successful Junior Service Desk Analyst will have the opportunity to further develop their career managing projects such as hardware refreshes and proactive renewals as well as exposure to working alongside senior Project Engineers on project delivery. Passionate about Technology and Customer Service, our Junior Service Desk Analyst will be responsible for taking ownership of and troubleshooting incidents, predicting possible wider issues, building relationships with key stakeholders and working with and escalating to other members of the team. Our Junior Service Desk Analyst would benefit from at least 1 year working at an MSP or in-house IT department and will have a good understanding of core IT concepts, preferably working towards appropriate qualifications such as A+, Network+, and Microsoft certifications. Understanding core infrastructure such as routers, firewalls, switches, WAPs, TCP/IP, DNS DHCP is essential, and awareness of the cyber security landscape is an advantage. We are looking for a team member who wants to commit to learning and delivering an exceptional experience to our client base. Strong communication skills both written and verbal are essential for this role. Key Responsibilities: Dealing with 1st line assigned tickets, providing support over multiple channels Responding efficiently to support requests over a variety of channels (e-mail, phone and ticketing system) Troubleshooting, fixing and escalating incidents as required, ensuring they are resolved within customer service level agreements or against key performance indicators Accurately classifying, logging, and keeping tickets up to date using our internal ticketing tool Providing an excellent customer experience at all times Conducting personal queue and ticket triage, escalating as and when required using internal processes Liaising with partners and third-party vendors to resolve customer issues Attending client sites to support current customer base with a varied range of technologies including desktop support, email issues, connectivity requirements, printers and 3rd party applications Conducting onsite work as and when required (such as onsite support, project support/assistance, system deployment etc.) Knowledge, Skills & Experience Required: Essential Some experience of Active Directory, Group Policy, Office 365, SharePoint, backup solutions, antivirus software, and networking Familiar in Office 365 Administration, creating groups, distribution lists, setting forward rules, viewing and checking SharePoint permissions and basic troubleshooting, for example running mail trace or performing security checks such as last sign in or checking for suspicious activity. Confident in troubleshooting basic Windows OS/MAC OSX issues, checking for Windows updates and understanding how these are delivered (, GPO, 3rd party tools), performing system restores and using vendor diagnostic tools and you will be experienced with replacing hardware components (SSD, RAM etc) while being considerate to data backup and the impact to the user. Understanding of security products and the cyber threat landscape; Ability to think ahead and anticipate problems, issues and solutions and work under pressure to meet deadlines Excellent verbal and written communication is essential as well as the ability to communicate with clients to determine their needs and explain complex issues to differing skill levels Desirable Being able to demonstrate a commitment to learning new technologies either by ongoing certifications or personal interest projects Person Specification: Excellent verbal and written communication is essential as well as the ability to communicate with clients to determine their needs and explain complex issues to differing skill levels Excellent time management and organisational skills and the ability to work autonomously is essential The requires you to work shift pattern between 8am-6pm.
Macildowie Recruitment and Retention
Lincoln, Lincolnshire
Infrastructure Engineer - Lincoln Salary on application Our engineering and tech driven client is on the lookout for a skilled Infrastructure Engineer to join their team in Lincoln. With a mission to drive their IT infrastructure into the future, they offer a dynamic, exciting work environment where innovation and collaboration are at the forefront. If you're passionate about technology and working with some seriously cool products, apply now! The business are a collaborative and highly driven bunch working on some very cool stuff. This role is at the forefront of supporting them with this and to get the most from their people, most of the work will be office based in Lincoln with limited opportunity to work from home. Your Role: As an Infrastructure Engineer, you'll be instrumental in providing 3rd line infrastructure support while actively contributing to a variety of projects. You'll harness your expertise to ensure the smooth operation of their IT systems and occasionally their customers, playing a pivotal role in the implementation and management of their technology infrastructure. Key Responsibilities Deliver expert 3rd line support and manage infrastructure projects, ensuring timely and effective resolution of issues. Design, install, and configure virtualisation technologies, including VMWare and Hyper-V, to optimise their IT environment. Utilise PowerShell scripting to automate tasks, enhancing system efficiency and reliability. Manage Active Directory and Azure AD integration, maintaining robust security and seamless connectivity. Oversee Cisco switching and routing, ensuring optimal network performance and reliability. Implement and manage Veeam Backup and Replication solutions, safeguarding their data integrity. Maintain and upgrade HP/Dell server hardware, ensuring high performance and reliability. Manage data storage solutions (SAN/NAS), optimising data accessibility and security. Uphold network and information security protocols (IPSEC/SSL/Kerberos), ensuring a secure IT environment. Leverage IaaS and PaaS services (Azure) to drive innovation and efficiency in their IT operations. What You'll Bring A minimum of 2 years' experience in 3rd line infrastructure support and project delivery. Proficiency in virtualisation technologies (VMWare, Hyper-V), PowerShell scripting, and Windows Server administration. In-depth knowledge of Active Directory and Azure AD integration, Cisco networking, and Veeam backup solutions. Experience with HP/Dell server hardware and data storage technologies (SAN/NAS). A strong understanding of network and information security protocols. Familiarity with cloud services (Azure), including IaaS and PaaS. Why Join Us? Competitive Salary & Benefits : They offer a competitive salary package and comprehensive benefits, tailored to your life including a generous holiday allowance and private medical cover. Professional Development : With access to the latest tools and technologies, they support your growth through continuous learning and professional development opportunities. Innovative Culture : Be part of a culture that encourages innovation, collaboration, and forward-thinking working with amazing products. Ready to Apply? If you're a tech-savvy individual looking to make an impact in a thriving company, then hit apply! Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography. Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process. If you would like information on how we will process your data please go to our website (macildowie) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise. Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.
Mar 29, 2024
Full time
Infrastructure Engineer - Lincoln Salary on application Our engineering and tech driven client is on the lookout for a skilled Infrastructure Engineer to join their team in Lincoln. With a mission to drive their IT infrastructure into the future, they offer a dynamic, exciting work environment where innovation and collaboration are at the forefront. If you're passionate about technology and working with some seriously cool products, apply now! The business are a collaborative and highly driven bunch working on some very cool stuff. This role is at the forefront of supporting them with this and to get the most from their people, most of the work will be office based in Lincoln with limited opportunity to work from home. Your Role: As an Infrastructure Engineer, you'll be instrumental in providing 3rd line infrastructure support while actively contributing to a variety of projects. You'll harness your expertise to ensure the smooth operation of their IT systems and occasionally their customers, playing a pivotal role in the implementation and management of their technology infrastructure. Key Responsibilities Deliver expert 3rd line support and manage infrastructure projects, ensuring timely and effective resolution of issues. Design, install, and configure virtualisation technologies, including VMWare and Hyper-V, to optimise their IT environment. Utilise PowerShell scripting to automate tasks, enhancing system efficiency and reliability. Manage Active Directory and Azure AD integration, maintaining robust security and seamless connectivity. Oversee Cisco switching and routing, ensuring optimal network performance and reliability. Implement and manage Veeam Backup and Replication solutions, safeguarding their data integrity. Maintain and upgrade HP/Dell server hardware, ensuring high performance and reliability. Manage data storage solutions (SAN/NAS), optimising data accessibility and security. Uphold network and information security protocols (IPSEC/SSL/Kerberos), ensuring a secure IT environment. Leverage IaaS and PaaS services (Azure) to drive innovation and efficiency in their IT operations. What You'll Bring A minimum of 2 years' experience in 3rd line infrastructure support and project delivery. Proficiency in virtualisation technologies (VMWare, Hyper-V), PowerShell scripting, and Windows Server administration. In-depth knowledge of Active Directory and Azure AD integration, Cisco networking, and Veeam backup solutions. Experience with HP/Dell server hardware and data storage technologies (SAN/NAS). A strong understanding of network and information security protocols. Familiarity with cloud services (Azure), including IaaS and PaaS. Why Join Us? Competitive Salary & Benefits : They offer a competitive salary package and comprehensive benefits, tailored to your life including a generous holiday allowance and private medical cover. Professional Development : With access to the latest tools and technologies, they support your growth through continuous learning and professional development opportunities. Innovative Culture : Be part of a culture that encourages innovation, collaboration, and forward-thinking working with amazing products. Ready to Apply? If you're a tech-savvy individual looking to make an impact in a thriving company, then hit apply! Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography. Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process. If you would like information on how we will process your data please go to our website (macildowie) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise. Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.
An excellent opportunity for a Senior Service Desk Engineer to join a well-established company based in Ipswich. Job Title: Senior Service Desk Engineer. Location: Ipswich, Anglia Salary: £35,000 - £38,000 Per Annum, Depending on Experience. About the Role: The role is based in Ipswich but will extend to supporting other locations (primarily Birmingham and London) as required. In this role you will be the 1st, 2nd (and with the assistance of external service providers) 3rd line IT contact for CCL- located in Ipswich. Update and integrate the CCL network, computing and handheld devices, M365 and other cloud services with services, policies and procedures as defined and managed in group policies. Key Responsibilities Service Desk: Managing requests in person, by email, phone, MS Teams and via Desk IT Service Desk system. Identify, troubleshoot, escalating issues both locally and remotely using the established DeskIT ticketing system to log, monitor, tracks, escalate incident and user requests. Support of password and Identity management systems. Installing, configuring, and maintaining software and hardware components of Windows Laptop and Android Mobile estate. Repairing and replacing damaged computer components. The supporting and training and induction of CCL user base as they encounter IT challenges. It is intended that this support will include other office locations as necessary. Maintaining and updating technical & training documentation. Application support for M365, OneDrive and MS SharePoint. Building and maintaining a user self-help SharePoint. Escalation of problems to the appropriate level where necessary. Adhering to the company's GDPR responsibilities by knowing and playing our part in the Information Security Systems Policy. Install and configuring hardware and software following group policies. Manage Users Lifecycle (account creation, delete ) and give access right to system according to group policy and business needs. Infrastructure and Network : Performs primary network system administration on network servers and equipment. Schedule maintenance operation on the equipment. Service Delivery: Ensure that local infrastructure is well fit to enable deployment of local and Group Services. Perform Level 1 Assistance on Group Services. Write local specific services procedure, description, and lead realization of new services. Candidate Requirements: The successful candidate must be a result focused self-starter with the enthusiasm, motivation and initiative to succeed in this role. Qualifications: A good standard of educational attainment with a minimum requirement for GCSE passes in English and Maths. Essential Experience: Providing service desk support within a busy business environment. Developing and overseeing IT security and control systems. Using an Electronic Document Management System (EDMS). Knowledge & Skills: Excellent IT skills, to include the use of Microsoft Office including SharePoint, with the ability to quickly learn new skills and become familiar with new software packages. Excellent knowledge of all major operating systems. Excellent working knowledge of Network and PC hardware, and AV equipment and associated software tools. Working technical knowledge of current network protocols, operating systems, and standards. Ability to use initiative and work independently with minimal supervision. Excellent organisational, communication and interpersonal skills. Be able to work under pressure, be a team player and have a high level of self-motivation. Awareness of regulatory environment, including GDPR, and relevant accreditations (eg. Cyber Essentials). If you feel that you have the relative skills/attributes to fulfil this role then please apply now!
Mar 29, 2024
Full time
An excellent opportunity for a Senior Service Desk Engineer to join a well-established company based in Ipswich. Job Title: Senior Service Desk Engineer. Location: Ipswich, Anglia Salary: £35,000 - £38,000 Per Annum, Depending on Experience. About the Role: The role is based in Ipswich but will extend to supporting other locations (primarily Birmingham and London) as required. In this role you will be the 1st, 2nd (and with the assistance of external service providers) 3rd line IT contact for CCL- located in Ipswich. Update and integrate the CCL network, computing and handheld devices, M365 and other cloud services with services, policies and procedures as defined and managed in group policies. Key Responsibilities Service Desk: Managing requests in person, by email, phone, MS Teams and via Desk IT Service Desk system. Identify, troubleshoot, escalating issues both locally and remotely using the established DeskIT ticketing system to log, monitor, tracks, escalate incident and user requests. Support of password and Identity management systems. Installing, configuring, and maintaining software and hardware components of Windows Laptop and Android Mobile estate. Repairing and replacing damaged computer components. The supporting and training and induction of CCL user base as they encounter IT challenges. It is intended that this support will include other office locations as necessary. Maintaining and updating technical & training documentation. Application support for M365, OneDrive and MS SharePoint. Building and maintaining a user self-help SharePoint. Escalation of problems to the appropriate level where necessary. Adhering to the company's GDPR responsibilities by knowing and playing our part in the Information Security Systems Policy. Install and configuring hardware and software following group policies. Manage Users Lifecycle (account creation, delete ) and give access right to system according to group policy and business needs. Infrastructure and Network : Performs primary network system administration on network servers and equipment. Schedule maintenance operation on the equipment. Service Delivery: Ensure that local infrastructure is well fit to enable deployment of local and Group Services. Perform Level 1 Assistance on Group Services. Write local specific services procedure, description, and lead realization of new services. Candidate Requirements: The successful candidate must be a result focused self-starter with the enthusiasm, motivation and initiative to succeed in this role. Qualifications: A good standard of educational attainment with a minimum requirement for GCSE passes in English and Maths. Essential Experience: Providing service desk support within a busy business environment. Developing and overseeing IT security and control systems. Using an Electronic Document Management System (EDMS). Knowledge & Skills: Excellent IT skills, to include the use of Microsoft Office including SharePoint, with the ability to quickly learn new skills and become familiar with new software packages. Excellent knowledge of all major operating systems. Excellent working knowledge of Network and PC hardware, and AV equipment and associated software tools. Working technical knowledge of current network protocols, operating systems, and standards. Ability to use initiative and work independently with minimal supervision. Excellent organisational, communication and interpersonal skills. Be able to work under pressure, be a team player and have a high level of self-motivation. Awareness of regulatory environment, including GDPR, and relevant accreditations (eg. Cyber Essentials). If you feel that you have the relative skills/attributes to fulfil this role then please apply now!
This is a real all-rounder Infrastructure role, working for a well-known retail brand in Nottingham. The key focus of the role will be to provide top-to-bottom IT support, maintenance, and development to the business' Infrastructure, at the head office and across various branches. Perhaps you've just finished a contract role or looking for something to get stuck into over the next few months. This opportunity will allow you to be part of a high-achieving environment, where everyone is working towards the same collective goal. Location: NG11, hybrid basis Duration: 12 month fixed-term contract Salary: £40,000 - £45,000 per annum (hourly equivalent) THE ROLE & RESPONSIBILITIES Manage and control all Infrastructure across the business Acting as the point of escalation to 2nd Line Support, following ITIL guidelines Providing extensive 3rd Line support for all the business' physical and virtual IT assets Use of ManageEngine, facilitating the logging and managing of problems and incidents Use of Bitdefender to protect all IT user endpoints and applications from security breaches Support, implementation and development of software applications Design and implement network solutions to improve the efficiency of current networks (LAN & WAN) Support physical devices e.g. Cabling and servers Liaise with 3rd party vendors Involvement in IT projects Monitoring of systems Managing the company's Cloud environment and Management strategy Ensure compliance against all control standards Provide budgetary information ABOUT YOU / EXPERIENCE IN Experienced in a similar IT infrastructure environment Project management would be desirable Excellent troubleshooting skills Experience with Datacentre migrations Cisco Certified Network Profession (desirable) Cloud management Linux/Unix Administration Office365, Active Directory, Windows, SAP, SQL Server If this role sounds like something you'd love to be a part of - Apply now! Or alternatively find me on LinkedIn - Lois Recruitment. Distinct Recruitment are always open to ideas from our candidates, ideas that help us to make our recruiting services more accessible. Just let us know if you have any accessibility requirements, at any stage of the application process Distinct Recruitment Privacy Policy
Mar 29, 2024
Full time
This is a real all-rounder Infrastructure role, working for a well-known retail brand in Nottingham. The key focus of the role will be to provide top-to-bottom IT support, maintenance, and development to the business' Infrastructure, at the head office and across various branches. Perhaps you've just finished a contract role or looking for something to get stuck into over the next few months. This opportunity will allow you to be part of a high-achieving environment, where everyone is working towards the same collective goal. Location: NG11, hybrid basis Duration: 12 month fixed-term contract Salary: £40,000 - £45,000 per annum (hourly equivalent) THE ROLE & RESPONSIBILITIES Manage and control all Infrastructure across the business Acting as the point of escalation to 2nd Line Support, following ITIL guidelines Providing extensive 3rd Line support for all the business' physical and virtual IT assets Use of ManageEngine, facilitating the logging and managing of problems and incidents Use of Bitdefender to protect all IT user endpoints and applications from security breaches Support, implementation and development of software applications Design and implement network solutions to improve the efficiency of current networks (LAN & WAN) Support physical devices e.g. Cabling and servers Liaise with 3rd party vendors Involvement in IT projects Monitoring of systems Managing the company's Cloud environment and Management strategy Ensure compliance against all control standards Provide budgetary information ABOUT YOU / EXPERIENCE IN Experienced in a similar IT infrastructure environment Project management would be desirable Excellent troubleshooting skills Experience with Datacentre migrations Cisco Certified Network Profession (desirable) Cloud management Linux/Unix Administration Office365, Active Directory, Windows, SAP, SQL Server If this role sounds like something you'd love to be a part of - Apply now! Or alternatively find me on LinkedIn - Lois Recruitment. Distinct Recruitment are always open to ideas from our candidates, ideas that help us to make our recruiting services more accessible. Just let us know if you have any accessibility requirements, at any stage of the application process Distinct Recruitment Privacy Policy
Senior IT Engineer - GBP 40000 Birmingham - Solihull Salary up to - 40,000 Professional Development & excellent benefits Industry - Professional Services As a 3rd Line Support Engineer, you will be responsible for overseeing the performance of all IT systems, providing technical support, and maintaining the security of all IT infrastructure. You will also be responsible for identifying and resolving any IT issues quickly and efficiently, while developing and implementing new systems and technologies to ensure the smooth running of the organisation. Skills Matrix for the role : Microsoft Windows Stack - Server, AD (design and implementation), DNS, DHCP, GPO Emails - Exchange Server, Exchange online, Office 365 Hyper-V Management - VMware (desirable) Networking - Cisco (command line experience), Juniper, HP/Aruba, VLAN's, VRRP / HSRP, BFD Subnetting IPv4 Firewalls - SonicWALL advanced routing and policy based routing Backups (Veeam) / Storage (SAN) Azure - Virtual machines, networks, Azure Storage Sync Services Linux - LAMP Server If you have the relevant qualifications and technical skills, we invite you to apply for immediate consideration and interview. Please get in touch for further details about the role and to discuss your suitability. If you are interested in the opportunity to join an exciting and market leading organisation who will progress your career and pay for your certifications, then please apply for this role ASAP. Please contact me on phone number removed or send your cv directly to ( Thomas com ) Infrastructure - Windows Server - Active Directory - Exchange - VMware / Hyper-V - Office 365 - Network Troubleshooting - VoIP - Cisco - Communications - Security - Senior IT Engineer - Professional Services - Computer Science - Programming - System Analysis - Mac OS - Databases - Servers In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Mar 29, 2024
Full time
Senior IT Engineer - GBP 40000 Birmingham - Solihull Salary up to - 40,000 Professional Development & excellent benefits Industry - Professional Services As a 3rd Line Support Engineer, you will be responsible for overseeing the performance of all IT systems, providing technical support, and maintaining the security of all IT infrastructure. You will also be responsible for identifying and resolving any IT issues quickly and efficiently, while developing and implementing new systems and technologies to ensure the smooth running of the organisation. Skills Matrix for the role : Microsoft Windows Stack - Server, AD (design and implementation), DNS, DHCP, GPO Emails - Exchange Server, Exchange online, Office 365 Hyper-V Management - VMware (desirable) Networking - Cisco (command line experience), Juniper, HP/Aruba, VLAN's, VRRP / HSRP, BFD Subnetting IPv4 Firewalls - SonicWALL advanced routing and policy based routing Backups (Veeam) / Storage (SAN) Azure - Virtual machines, networks, Azure Storage Sync Services Linux - LAMP Server If you have the relevant qualifications and technical skills, we invite you to apply for immediate consideration and interview. Please get in touch for further details about the role and to discuss your suitability. If you are interested in the opportunity to join an exciting and market leading organisation who will progress your career and pay for your certifications, then please apply for this role ASAP. Please contact me on phone number removed or send your cv directly to ( Thomas com ) Infrastructure - Windows Server - Active Directory - Exchange - VMware / Hyper-V - Office 365 - Network Troubleshooting - VoIP - Cisco - Communications - Security - Senior IT Engineer - Professional Services - Computer Science - Programming - System Analysis - Mac OS - Databases - Servers In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
3rd Line IT Support Engineer. Based in Kings Lynn, Norfolk, I have a new requirement for an 3rd Line IT Support Engineer with the option of 1-2 days WFH after initial settling in period has commenced. My client would consider an 2nd/3rd liner ready to step into a more of a pure 3rd line role! Role is on shift basis covering the hours of 7.30 to 18.00 on an 8 hour day and one Saturdays a month (from 9am to 1pm). You must have experience/technical skill in the following : Azure installation experience VMWare/Hyper-V Watchguard experience or similar Windows Server Microsoft Exchange Microsoft 365 Experience in working with ticket systems Understanding of priorities and SLAs Clean, UK driving license Any ITIL Framework experience is a bonus Role involves: Project work Providing 2nd (10%) / 3rd (90%) line IT Support to our customers Monitoring Customer's Infrastructure Following escalation procedures to ensure Service Level Agreements are met Managing customer issues through to closure Identifying recurring outages and trends Providing ongoing documentation and improvement of processes Assisting other engineers with problem resolution and training needs Leading customer IT projects Providing strategic IT advice Supporting and developing internal IT systems Please send your most up to date CV to me ASAP for a full job spec!
Mar 29, 2024
Full time
3rd Line IT Support Engineer. Based in Kings Lynn, Norfolk, I have a new requirement for an 3rd Line IT Support Engineer with the option of 1-2 days WFH after initial settling in period has commenced. My client would consider an 2nd/3rd liner ready to step into a more of a pure 3rd line role! Role is on shift basis covering the hours of 7.30 to 18.00 on an 8 hour day and one Saturdays a month (from 9am to 1pm). You must have experience/technical skill in the following : Azure installation experience VMWare/Hyper-V Watchguard experience or similar Windows Server Microsoft Exchange Microsoft 365 Experience in working with ticket systems Understanding of priorities and SLAs Clean, UK driving license Any ITIL Framework experience is a bonus Role involves: Project work Providing 2nd (10%) / 3rd (90%) line IT Support to our customers Monitoring Customer's Infrastructure Following escalation procedures to ensure Service Level Agreements are met Managing customer issues through to closure Identifying recurring outages and trends Providing ongoing documentation and improvement of processes Assisting other engineers with problem resolution and training needs Leading customer IT projects Providing strategic IT advice Supporting and developing internal IT systems Please send your most up to date CV to me ASAP for a full job spec!
2nd line Support Engineer Full Time, Permanent Up to 27,000 - 30,000 PA DOE + Benefits Wigston Leicester Heritage PS Talent Solutions are working on behalf of our client. Heritage PS Talent Solutions are excited to be recruiting for an experienced 2nd line Support Engineer to work with our well established IT client in Wigston Leicester on a full-time, permanent basis. Reporting directly to the Managing Director. Main duties of the 2nd line Support Engineer: Handling 1st/2nd line telephone calls and email support tickets from receipt to resolution across all client sites and work to a target of the first-time fix of all issues. Monitoring and updating the ServiceDesk ticketing system. Managing and supporting customer's IT - Infrastructure and services. Monitoring and maintaining Microsoft 365 infrastructure, Azure Active Directory, Teams, SharePoint, OneDrive and networks. Installing and configuring Desktop, Network and Operating systems, and Applications using good practice & procedures. Build and maintain strong client relationships through exceptional customer service. Work with the Information Security Officer in creating and adapting business rules, policies, and procedures, in line with ISO27001 Act as an escalation point for IT Support tickets, providing 3rd line or infrastructure support where required Listen attentively and ask the right questions to confidently diagnose and explain technical problems and solutions. Demonstrate a keen interest in delivering excellent technical support to clients and end-users. Maintain strong documentation skills. Configure and rollout equipment meticulously, conducting thorough testing. Exhibit strong organisational skills, multitasking abilities, and the ability to meet deadlines. Embrace our client's company mission, vision, and values, consistently delivering on them. Requirements of the 2nd line Support Engineer Previous experience in an IT support role, preferably within a Managed Service Provider setting. At least 3 years' experience in a technical hands-on and customer-facing role. Degree in a relevant field or equivalent years of experience. Demonstrated very good working experience with Microsoft 365 Cloud services, including MS Exchange, Intune, Device management, Azure AD and SharePoint. Demonstrated good working knowledge of Windows server OS (Apply online only), Exchange, Active Directory, multiple domain environment, DNS, DHCP and group policy. Demonstrated good knowledge of setting up routers, managed switches, and firewalls. Demonstrated good working knowledge of virtualisation technologies, VMware and Hyper-V. Excellent written and verbal communication skills coupled with strong documentation and organisational skills. Experience handling time-sensitive, pressure-intensive customer issues. Personal commitment to delivering the highest standards of work for clients. Benefits of the 2nd line Support Engineer: 20 days paid holiday per annum, in addition to Bank Holidays and your birthday as a holiday Pension scheme Private Health Care Blended training opportunities The opportunity to thrive in a growing company Heritage PS Talent Solutions are acting as an employment agency on behalf of its client. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website. Heritage PS Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future. Please note If this role is permanent, Heritage PS Talent Solutions is operating as the employment agency. If this job is a temporary role, Heritage PS Talent Solutions is operating as the employment business.
Mar 28, 2024
Full time
2nd line Support Engineer Full Time, Permanent Up to 27,000 - 30,000 PA DOE + Benefits Wigston Leicester Heritage PS Talent Solutions are working on behalf of our client. Heritage PS Talent Solutions are excited to be recruiting for an experienced 2nd line Support Engineer to work with our well established IT client in Wigston Leicester on a full-time, permanent basis. Reporting directly to the Managing Director. Main duties of the 2nd line Support Engineer: Handling 1st/2nd line telephone calls and email support tickets from receipt to resolution across all client sites and work to a target of the first-time fix of all issues. Monitoring and updating the ServiceDesk ticketing system. Managing and supporting customer's IT - Infrastructure and services. Monitoring and maintaining Microsoft 365 infrastructure, Azure Active Directory, Teams, SharePoint, OneDrive and networks. Installing and configuring Desktop, Network and Operating systems, and Applications using good practice & procedures. Build and maintain strong client relationships through exceptional customer service. Work with the Information Security Officer in creating and adapting business rules, policies, and procedures, in line with ISO27001 Act as an escalation point for IT Support tickets, providing 3rd line or infrastructure support where required Listen attentively and ask the right questions to confidently diagnose and explain technical problems and solutions. Demonstrate a keen interest in delivering excellent technical support to clients and end-users. Maintain strong documentation skills. Configure and rollout equipment meticulously, conducting thorough testing. Exhibit strong organisational skills, multitasking abilities, and the ability to meet deadlines. Embrace our client's company mission, vision, and values, consistently delivering on them. Requirements of the 2nd line Support Engineer Previous experience in an IT support role, preferably within a Managed Service Provider setting. At least 3 years' experience in a technical hands-on and customer-facing role. Degree in a relevant field or equivalent years of experience. Demonstrated very good working experience with Microsoft 365 Cloud services, including MS Exchange, Intune, Device management, Azure AD and SharePoint. Demonstrated good working knowledge of Windows server OS (Apply online only), Exchange, Active Directory, multiple domain environment, DNS, DHCP and group policy. Demonstrated good knowledge of setting up routers, managed switches, and firewalls. Demonstrated good working knowledge of virtualisation technologies, VMware and Hyper-V. Excellent written and verbal communication skills coupled with strong documentation and organisational skills. Experience handling time-sensitive, pressure-intensive customer issues. Personal commitment to delivering the highest standards of work for clients. Benefits of the 2nd line Support Engineer: 20 days paid holiday per annum, in addition to Bank Holidays and your birthday as a holiday Pension scheme Private Health Care Blended training opportunities The opportunity to thrive in a growing company Heritage PS Talent Solutions are acting as an employment agency on behalf of its client. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website. Heritage PS Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future. Please note If this role is permanent, Heritage PS Talent Solutions is operating as the employment agency. If this job is a temporary role, Heritage PS Talent Solutions is operating as the employment business.