About the role Hargreaves Lansdown are looking for 3 apprentices to join our IT department, you'll be based at our offices in central Bristol. You don't need to have any prior work experience or training in IT, just a passion for technology and willingness to learn. As part of your apprenticeship, you will develop your technical knowledge to have a good understanding various aspect of IT Support, from End User to Networks, from Service Desk to Cloud Systems. The apprenticeship You will complete the 13 month-long, Level 3 Information Communications Technician apprenticeship The apprenticeship will give you an understanding of working in IT and how deliver user support, testing and problem-solving skills, an understanding of security, networks and cloud systems. What you'll be doing Learn how to provide IT Support within a business and the key responsibilities of the IT Support function. Gain knowledge on the key elements of working in the IT industry from End User devices, Operating Systems, Support Tools and Processes. Testing and problem solving using diagnostic techniques, event and system logs and troubleshooting. Act as first point of contact for all incidents and service requests. Triaging tickets and providing 1st line support. Engage and collaborate with the Product teams including experienced Engineers, Technical Leads, Product Owners, Service Management teams. Complete tasks and resolve Incidents and Requests using ITSM tools. Study for and complete the Level 3 Information Communications Technician apprenticeship course Commit to continued professional development; learning the skills and developing the knowledge required to operate within different disciplines of Digital department. Create and update Knowledge Items and other relevant documentation The role includes working with a number of IT Support teams, rotating through teams to assist with the apprenticeship modules. Role requirements You will have a minimum of GCSE English & Maths 4-9 (C-A ) or equivalent or be willing to complete a functional skills course alongside your apprenticeship. You must not already have received a degree in a similar specialism as you won't be eligible to complete the apprenticeship programme as part of the job role. Be able to work from our offices in central Bristol. Be age 18 or over at the start date of the apprenticeship (16th September 2024). Can demonstrate why you would be excited to work at Hargreaves Lansdown and keen to pursue a career in IT development. About you Able to demonstrate a passion for technology. Proactive and inquisitive. Strong communication skills (written and verbal). Strong attention to detail and problem-solving mind-set. Logical thinker. High level of self-motivation and commitment with a can-do attitude. The ability to work well as part of a team. Interview Process Successful candidates will be invited to attend an assessment day at the HL offices. Working Schedule The role will be full-time office based due to the nature of the role, on a 37.5 hour per week contract, with a minimum of 6 hours per week given to complete your off the job learning as part of your apprenticeship.
Mar 29, 2024
Full time
About the role Hargreaves Lansdown are looking for 3 apprentices to join our IT department, you'll be based at our offices in central Bristol. You don't need to have any prior work experience or training in IT, just a passion for technology and willingness to learn. As part of your apprenticeship, you will develop your technical knowledge to have a good understanding various aspect of IT Support, from End User to Networks, from Service Desk to Cloud Systems. The apprenticeship You will complete the 13 month-long, Level 3 Information Communications Technician apprenticeship The apprenticeship will give you an understanding of working in IT and how deliver user support, testing and problem-solving skills, an understanding of security, networks and cloud systems. What you'll be doing Learn how to provide IT Support within a business and the key responsibilities of the IT Support function. Gain knowledge on the key elements of working in the IT industry from End User devices, Operating Systems, Support Tools and Processes. Testing and problem solving using diagnostic techniques, event and system logs and troubleshooting. Act as first point of contact for all incidents and service requests. Triaging tickets and providing 1st line support. Engage and collaborate with the Product teams including experienced Engineers, Technical Leads, Product Owners, Service Management teams. Complete tasks and resolve Incidents and Requests using ITSM tools. Study for and complete the Level 3 Information Communications Technician apprenticeship course Commit to continued professional development; learning the skills and developing the knowledge required to operate within different disciplines of Digital department. Create and update Knowledge Items and other relevant documentation The role includes working with a number of IT Support teams, rotating through teams to assist with the apprenticeship modules. Role requirements You will have a minimum of GCSE English & Maths 4-9 (C-A ) or equivalent or be willing to complete a functional skills course alongside your apprenticeship. You must not already have received a degree in a similar specialism as you won't be eligible to complete the apprenticeship programme as part of the job role. Be able to work from our offices in central Bristol. Be age 18 or over at the start date of the apprenticeship (16th September 2024). Can demonstrate why you would be excited to work at Hargreaves Lansdown and keen to pursue a career in IT development. About you Able to demonstrate a passion for technology. Proactive and inquisitive. Strong communication skills (written and verbal). Strong attention to detail and problem-solving mind-set. Logical thinker. High level of self-motivation and commitment with a can-do attitude. The ability to work well as part of a team. Interview Process Successful candidates will be invited to attend an assessment day at the HL offices. Working Schedule The role will be full-time office based due to the nature of the role, on a 37.5 hour per week contract, with a minimum of 6 hours per week given to complete your off the job learning as part of your apprenticeship.
1st Line Engineer - Leeds onsite 22-26K An urgent requirement has come available for an enthusiastic and driven IT Support Technician to join a company in Leeds. You will be responsible for diagnosing IT faults, troubleshooting, configuring new equipment / software and providing technical assistance to users. Skills and Responsibilities: Office 365 Sage 1000 SageCRM Insync Druva Endpoint Backup Eset AV & Endpoint Encyption Providing 1st line technical support, answering support queries via phone & email. To log & prioritise system & user support calls for the second line support team. Carrying out user administration and set up. Recording and actioning faults as reported on: PC's, servers, laptops and mobiles. Determining the nature of faults and the steps required to rectify them. Creating and maintaining email profiles for users. Closing the job when normal service is resumed. Using remote control software tools to provide fault resolution and diagnosis. Creating and administrating Microsoft Exchange email accounts. Document and maintain Help Desk policies and procedures. Previous experience working in 1st line role or similar role is required as well as confidence in interacting with and supporting customers. A drivers licence is essential for this role as travel is required between sites. To apply for the role please send your most recent CV to or call for further information on the position. For more information about Senitor and the opportunities we have to offer follow us on Senitor Associates Ltd is acting as an Employment Agency in relation to this vacancy.
Mar 29, 2024
Full time
1st Line Engineer - Leeds onsite 22-26K An urgent requirement has come available for an enthusiastic and driven IT Support Technician to join a company in Leeds. You will be responsible for diagnosing IT faults, troubleshooting, configuring new equipment / software and providing technical assistance to users. Skills and Responsibilities: Office 365 Sage 1000 SageCRM Insync Druva Endpoint Backup Eset AV & Endpoint Encyption Providing 1st line technical support, answering support queries via phone & email. To log & prioritise system & user support calls for the second line support team. Carrying out user administration and set up. Recording and actioning faults as reported on: PC's, servers, laptops and mobiles. Determining the nature of faults and the steps required to rectify them. Creating and maintaining email profiles for users. Closing the job when normal service is resumed. Using remote control software tools to provide fault resolution and diagnosis. Creating and administrating Microsoft Exchange email accounts. Document and maintain Help Desk policies and procedures. Previous experience working in 1st line role or similar role is required as well as confidence in interacting with and supporting customers. A drivers licence is essential for this role as travel is required between sites. To apply for the role please send your most recent CV to or call for further information on the position. For more information about Senitor and the opportunities we have to offer follow us on Senitor Associates Ltd is acting as an Employment Agency in relation to this vacancy.
IT Support EngineerAylesbury Up to £30,000 + Excellent Prospects CV Screen is recruiting for an IT Support Engineer to join an expanding IT services business based on the outskirts of Aylesbury in Buckinghamshire. The role is office based and will involve some travel to client sites on an ad hoc basis. A salary of up to £30,000 is available for the successful candidate. ROLE DETAILS Your role as IT Support Engineer will see you provide support to a wide range of SME's which will enable you to work with a breadth of technologies. You will provide 1st and 2nd line support remotely and visit customer sites on an ad hoc basis (around once a week). COMPANY DETAILS: You will join a join a well-established IT Services business who provide IT & Managed Services support to a wide range of businesses in the South East (all customers are within 1 hour of the office in Aylesbury).The company have a track record of developing their employees and training is available to enable you to upskill. REQUIRED SKILLS The IT Support Engineer will have most of the following experience: - Previous 1st and 2nd Line Support experience.- Strong knowledge of Microsoft 365.- Experience of Windows Servers and associated technologies.- A Full UK Driving Licence. SALARY: Basic salary up to £30,000Benefits include: - 28 days holiday (including Bank Holidays), increasing with length of service.- Automatic enrolment into a group pension plan.- Free parking.- Friendly, professional, and loyal team to support you. LOCATION Aylesbury in Buckinghamshire (the role requires a full UK driving licence and your own transport).Commute from Tring Dunstable Hemel Hempstead TO APPLY: Please send your CV to Skye McLellan at CV Screen in strict confidence or call Skye for more details. CV Screen is the Recruitment Agency managing this vacancy. ALTERNATE TITLES IT Support Engineer IT Service Desk Technician Helpdesk Support ICT Support IT Support Technician Systems Engineer CV Screen Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the Privacy Policy which can be found on the CV Screen website.
Mar 29, 2024
Full time
IT Support EngineerAylesbury Up to £30,000 + Excellent Prospects CV Screen is recruiting for an IT Support Engineer to join an expanding IT services business based on the outskirts of Aylesbury in Buckinghamshire. The role is office based and will involve some travel to client sites on an ad hoc basis. A salary of up to £30,000 is available for the successful candidate. ROLE DETAILS Your role as IT Support Engineer will see you provide support to a wide range of SME's which will enable you to work with a breadth of technologies. You will provide 1st and 2nd line support remotely and visit customer sites on an ad hoc basis (around once a week). COMPANY DETAILS: You will join a join a well-established IT Services business who provide IT & Managed Services support to a wide range of businesses in the South East (all customers are within 1 hour of the office in Aylesbury).The company have a track record of developing their employees and training is available to enable you to upskill. REQUIRED SKILLS The IT Support Engineer will have most of the following experience: - Previous 1st and 2nd Line Support experience.- Strong knowledge of Microsoft 365.- Experience of Windows Servers and associated technologies.- A Full UK Driving Licence. SALARY: Basic salary up to £30,000Benefits include: - 28 days holiday (including Bank Holidays), increasing with length of service.- Automatic enrolment into a group pension plan.- Free parking.- Friendly, professional, and loyal team to support you. LOCATION Aylesbury in Buckinghamshire (the role requires a full UK driving licence and your own transport).Commute from Tring Dunstable Hemel Hempstead TO APPLY: Please send your CV to Skye McLellan at CV Screen in strict confidence or call Skye for more details. CV Screen is the Recruitment Agency managing this vacancy. ALTERNATE TITLES IT Support Engineer IT Service Desk Technician Helpdesk Support ICT Support IT Support Technician Systems Engineer CV Screen Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the Privacy Policy which can be found on the CV Screen website.
Exciting Opportunity: 1st Line Support Technician Salary: £20,000 plus (dependent on experience) Are you passionate about technology and eager to start your career in IT support? We're seeking dedicated individuals to join our team as 1st Line Support Technicians. No prior experience necessary - just bring your enthusiasm and willingness to learn! Why Join Us:At our company, we believe in providing a supportive environment for our team members to grow and succeed. As a 1st Line Support Technician, you'll have the opportunity to develop your skills and progress in your career, with guidance and training provided every step of the way. Main Duties:- Diagnose and resolve inbound service requests via phone and email.- Document support interactions accurately in our helpdesk system.- Assist with setting up new PCs and laptops for clients.- Monitor system status and apply corrective action as needed.- Adhere to company processes and procedures for quality service delivery.- Attend training sessions to expand your knowledge and skills. Experience:While previous helpdesk support experience is beneficial, it's not required. We're looking for candidates with a passion for technology, strong communication skills, and attention to detail. Familiarity with networking concepts and Microsoft Windows operating systems is a plus. Why Choose Us:Join a team that's committed to your success. We offer comprehensive training and opportunities for career advancement within our service desk. If you're ambitious and eager to grow, we'll support you every step of the way. Ready to Start Your IT Career?If you're ready to embark on an exciting journey in IT support and join a company that values your potential, we want to hear from you! Apply now and take the first step towards a rewarding career. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Mar 29, 2024
Full time
Exciting Opportunity: 1st Line Support Technician Salary: £20,000 plus (dependent on experience) Are you passionate about technology and eager to start your career in IT support? We're seeking dedicated individuals to join our team as 1st Line Support Technicians. No prior experience necessary - just bring your enthusiasm and willingness to learn! Why Join Us:At our company, we believe in providing a supportive environment for our team members to grow and succeed. As a 1st Line Support Technician, you'll have the opportunity to develop your skills and progress in your career, with guidance and training provided every step of the way. Main Duties:- Diagnose and resolve inbound service requests via phone and email.- Document support interactions accurately in our helpdesk system.- Assist with setting up new PCs and laptops for clients.- Monitor system status and apply corrective action as needed.- Adhere to company processes and procedures for quality service delivery.- Attend training sessions to expand your knowledge and skills. Experience:While previous helpdesk support experience is beneficial, it's not required. We're looking for candidates with a passion for technology, strong communication skills, and attention to detail. Familiarity with networking concepts and Microsoft Windows operating systems is a plus. Why Choose Us:Join a team that's committed to your success. We offer comprehensive training and opportunities for career advancement within our service desk. If you're ambitious and eager to grow, we'll support you every step of the way. Ready to Start Your IT Career?If you're ready to embark on an exciting journey in IT support and join a company that values your potential, we want to hear from you! Apply now and take the first step towards a rewarding career. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Job Title: Technical Support Team Lead Location: Dalston, London Salary : £25,000 - £30,000 per annum Job Type: Full time, Permanent Assistive Solutions specialises in supporting individuals eligible for Disabled Students' Allowances within higher education. We are a Social Enterprise that works with disabled people, providing specialist computer equipment, 1-1 teaching and have an in-house software development team. Assistive Solutions are a Disability Confident Employer. About the role: We are looking for a dynamic and enthusiastic individual to join our small team as a Team Lead for our Technical Support Team. Key Aspects of the role: Customer Technical Support Management Repairs Procedure Management Insurance Procedure Management Metrics Review Team Management Systems and Network Administration SOPs Review About you: The successful candidate will be the following: A Natural leader Customer centric and a have great level of customer service Team player - Able to work with and support other team members Well organised / Have good organisation and administrative skills Able to take initiative A Good communicator Benefits: 20 days leave plus bank holidays Office closure between Christmas and new year (not included in leave allocation) Equipment purchase at cost price Please click the APPLY button to submit your CV. Candidates with the experience or relevant job titles of ; Technical Support Officer, IT Systems Engineer, IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, 1st/2nd Line Helpdesk Engineer, IT Support Technician, 1st/2nd Line Support Engineer, Support Technician, IT Support Engineer, 1st Line Support Technician, Technical Support, IT Support, IT Systems Engineer, IT Systems Support, Infrastructure Support Officer, Technical Support Engineer, IT Systems Support Technician may also be considered for this role.
Mar 29, 2024
Full time
Job Title: Technical Support Team Lead Location: Dalston, London Salary : £25,000 - £30,000 per annum Job Type: Full time, Permanent Assistive Solutions specialises in supporting individuals eligible for Disabled Students' Allowances within higher education. We are a Social Enterprise that works with disabled people, providing specialist computer equipment, 1-1 teaching and have an in-house software development team. Assistive Solutions are a Disability Confident Employer. About the role: We are looking for a dynamic and enthusiastic individual to join our small team as a Team Lead for our Technical Support Team. Key Aspects of the role: Customer Technical Support Management Repairs Procedure Management Insurance Procedure Management Metrics Review Team Management Systems and Network Administration SOPs Review About you: The successful candidate will be the following: A Natural leader Customer centric and a have great level of customer service Team player - Able to work with and support other team members Well organised / Have good organisation and administrative skills Able to take initiative A Good communicator Benefits: 20 days leave plus bank holidays Office closure between Christmas and new year (not included in leave allocation) Equipment purchase at cost price Please click the APPLY button to submit your CV. Candidates with the experience or relevant job titles of ; Technical Support Officer, IT Systems Engineer, IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, 1st/2nd Line Helpdesk Engineer, IT Support Technician, 1st/2nd Line Support Engineer, Support Technician, IT Support Engineer, 1st Line Support Technician, Technical Support, IT Support, IT Systems Engineer, IT Systems Support, Infrastructure Support Officer, Technical Support Engineer, IT Systems Support Technician may also be considered for this role.
IT Support Technician - East Ayrshire - On site 26K We are looking for a 1st Line IT Support Technician to join a growing organisation, in the hospitality and hotel industry. There will be travel between sites located in close proximity, so a full UK driving licence and access to your own car are required. Any travel costs will be reimbursed. The ideal candidate will need 1 year experience in an IT support role. Duties and responsibilities/skills included: Support on-site hardware, including repairs and network troubleshooting. Use MDM and assessment management. Configurate networking devices Active Directory Windows servers Out -of-hours on-call rota Be able to Travel to sites. Good written and verbal communication Motivated, enthusiastic, and adaptable This role you will have to travel to various sites. There is an on-call rota which currently sits at 1 in 5 weekends. Company Benefits : Birthday Incentive Length of Service Incentive Uniform Provided Mileage Allowance On call Allowance If this role sounds interesting to you, please apply now for consideration. If you'd like to discuss the role further, please contact Jasmine on or email your latest CV to For more information about Senitor and the opportunities we have to offer follow us on Senitor Associates Ltd is acting as an Employment Agency in relation to this vacancy.
Mar 29, 2024
Full time
IT Support Technician - East Ayrshire - On site 26K We are looking for a 1st Line IT Support Technician to join a growing organisation, in the hospitality and hotel industry. There will be travel between sites located in close proximity, so a full UK driving licence and access to your own car are required. Any travel costs will be reimbursed. The ideal candidate will need 1 year experience in an IT support role. Duties and responsibilities/skills included: Support on-site hardware, including repairs and network troubleshooting. Use MDM and assessment management. Configurate networking devices Active Directory Windows servers Out -of-hours on-call rota Be able to Travel to sites. Good written and verbal communication Motivated, enthusiastic, and adaptable This role you will have to travel to various sites. There is an on-call rota which currently sits at 1 in 5 weekends. Company Benefits : Birthday Incentive Length of Service Incentive Uniform Provided Mileage Allowance On call Allowance If this role sounds interesting to you, please apply now for consideration. If you'd like to discuss the role further, please contact Jasmine on or email your latest CV to For more information about Senitor and the opportunities we have to offer follow us on Senitor Associates Ltd is acting as an Employment Agency in relation to this vacancy.
Job Title: Technical Support Team Lead Location: Dalston, London Salary : 25,000 - 30,000 per annum Job Type: Full time, Permanent Assistive Solutions specialises in supporting individuals eligible for Disabled Students' Allowances within higher education. We are a Social Enterprise that works with disabled people, providing specialist computer equipment, 1-1 teaching and have an in-house software development team. Assistive Solutions are a Disability Confident Employer. About the role: We are looking for a dynamic and enthusiastic individual to join our small team as a Team Lead for our Technical Support Team. Key Aspects of the role: Customer Technical Support Management Repairs Procedure Management Insurance Procedure Management Metrics Review Team Management Systems and Network Administration SOPs Review About you: The successful candidate will be the following: A Natural leader Customer centric and a have great level of customer service Team player - Able to work with and support other team members Well organised / Have good organisation and administrative skills Able to take initiative A Good communicator Benefits: 20 days leave plus bank holidays Office closure between Christmas and new year (not included in leave allocation) Equipment purchase at cost price Please click the APPLY button to submit your CV. Candidates with the experience or relevant job titles of ; Technical Support Officer, IT Systems Engineer, IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, 1st/2nd Line Helpdesk Engineer, IT Support Technician, 1st/2nd Line Support Engineer, Support Technician, IT Support Engineer, 1st Line Support Technician, Technical Support, IT Support, IT Systems Engineer, IT Systems Support, Infrastructure Support Officer, Technical Support Engineer, IT Systems Support Technician may also be considered for this role.
Mar 29, 2024
Full time
Job Title: Technical Support Team Lead Location: Dalston, London Salary : 25,000 - 30,000 per annum Job Type: Full time, Permanent Assistive Solutions specialises in supporting individuals eligible for Disabled Students' Allowances within higher education. We are a Social Enterprise that works with disabled people, providing specialist computer equipment, 1-1 teaching and have an in-house software development team. Assistive Solutions are a Disability Confident Employer. About the role: We are looking for a dynamic and enthusiastic individual to join our small team as a Team Lead for our Technical Support Team. Key Aspects of the role: Customer Technical Support Management Repairs Procedure Management Insurance Procedure Management Metrics Review Team Management Systems and Network Administration SOPs Review About you: The successful candidate will be the following: A Natural leader Customer centric and a have great level of customer service Team player - Able to work with and support other team members Well organised / Have good organisation and administrative skills Able to take initiative A Good communicator Benefits: 20 days leave plus bank holidays Office closure between Christmas and new year (not included in leave allocation) Equipment purchase at cost price Please click the APPLY button to submit your CV. Candidates with the experience or relevant job titles of ; Technical Support Officer, IT Systems Engineer, IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, 1st/2nd Line Helpdesk Engineer, IT Support Technician, 1st/2nd Line Support Engineer, Support Technician, IT Support Engineer, 1st Line Support Technician, Technical Support, IT Support, IT Systems Engineer, IT Systems Support, Infrastructure Support Officer, Technical Support Engineer, IT Systems Support Technician may also be considered for this role.
Role: 2nd Line Support Engineer Location: Aylesbury Salary: Up to 30,000 D.O.E Industry: Internal and External Interviewing Immediately - Apply Now This award-winning IT company have been providing expert IT solutions in the market for over 25 years. Now, they are looking to strengthen their 2nd Line team to deal with their escalations, installations, migrations, configurations and ongoing support of computers, networks, servers, cloud environments, hardware and software both remotely and on-site for a large range of reputable clients. Key Responsibilities: Provide 2nd Line technical support and assistance in response to customer queries and requests Diagnose and troubleshoot technical issues Monitor, diagnose, and resolve customer incidents Provide technical support and advice to customers Identify and escalate customer incidents to other technical departments Monitor and maintain customer systems and networks Maintain accurate and up-to-date customer records Provide customer training and advice on system usage Maintain customer service levels We are looking for someone with the following skills: Active Directory & Group Policy Office365 DNS / DHCP / TCP/IP Windows Server Windows Operating Systems Networking - Routers & switches APPLY OR SEND YOUR CV DIRECT TO - thomas com - (phone number removed). This role would be suitable for: Helpdesk Support, Application Support, 2nd Line, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator, 1st line, 2nd line, IT Engineer, Internal IT Support, Remote IT Support, Software Support Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Mar 29, 2024
Full time
Role: 2nd Line Support Engineer Location: Aylesbury Salary: Up to 30,000 D.O.E Industry: Internal and External Interviewing Immediately - Apply Now This award-winning IT company have been providing expert IT solutions in the market for over 25 years. Now, they are looking to strengthen their 2nd Line team to deal with their escalations, installations, migrations, configurations and ongoing support of computers, networks, servers, cloud environments, hardware and software both remotely and on-site for a large range of reputable clients. Key Responsibilities: Provide 2nd Line technical support and assistance in response to customer queries and requests Diagnose and troubleshoot technical issues Monitor, diagnose, and resolve customer incidents Provide technical support and advice to customers Identify and escalate customer incidents to other technical departments Monitor and maintain customer systems and networks Maintain accurate and up-to-date customer records Provide customer training and advice on system usage Maintain customer service levels We are looking for someone with the following skills: Active Directory & Group Policy Office365 DNS / DHCP / TCP/IP Windows Server Windows Operating Systems Networking - Routers & switches APPLY OR SEND YOUR CV DIRECT TO - thomas com - (phone number removed). This role would be suitable for: Helpdesk Support, Application Support, 2nd Line, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator, 1st line, 2nd line, IT Engineer, Internal IT Support, Remote IT Support, Software Support Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Exciting Opportunity: 2nd Line Support Technician Salary: 30,000 plus (depending on experience) Ready to supercharge your IT career? Dive into the world of technology with us as a 2nd Line Support Technician and open doors to endless possibilities in a vibrant and supportive workplace. We're on the lookout for enthusiastic individuals ready to unleash their potential and make their mark in the IT industry. Why Join Us: At our company, we're not just offering a job - we're offering a chance to thrive. As a 2nd Line Support Technician, you'll be at the forefront of innovation, working on cutting-edge projects and advancing your skills through ongoing training and development. If you're fuelled by passion and driven by success, this is the place for you to shine. Main Duties: - Take charge of inbound service requests, solving problems and providing top-notch support to our valued clients. - Tackle escalated tickets from our 1st line support team, ensuring swift resolutions within our service level agreements. - Keep meticulous records of all support interactions and track cases to successful resolutions. - Collaborate closely with senior staff to handle complex issues and offer expert guidance. - Dive into hardware setups, upgrades, and fixes, ensuring systems run like clockwork. - Be ready for anything - from ad-hoc desk moves to site visits, you'll be our go-to IT expert. - Stay ahead of the curve by attending vendor technology training and sharing your newfound knowledge with the team. Experience: - Got at least 12 months under your belt in service desk or technical support roles? Perfect! - Familiar with networking lingo like DNS, DHCP, and TCP/IP? Even better. - Experience with VMware, Hyper-V, and all things server-related? You're our kind of tech guru. - Your knowledge of Microsoft Windows and Office Suite is second to none. - Communication skills? You've got 'em in spades, along with an eagle eye for detail and a knack for problem-solving. - Pressure? No problem - you thrive under it. Why Choose Us: Join a team that's not just about getting the job done, but about doing it exceptionally well. We're all about fostering growth, nurturing talent, and celebrating success. With clear pathways for advancement within our service desk, your potential knows no bounds here. Ready to Take the Leap? If you're ready to kick your IT career into high gear and join a company that's as passionate about your success as you are, we want to hear from you! Apply now and let's make great things happen together. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Mar 28, 2024
Full time
Exciting Opportunity: 2nd Line Support Technician Salary: 30,000 plus (depending on experience) Ready to supercharge your IT career? Dive into the world of technology with us as a 2nd Line Support Technician and open doors to endless possibilities in a vibrant and supportive workplace. We're on the lookout for enthusiastic individuals ready to unleash their potential and make their mark in the IT industry. Why Join Us: At our company, we're not just offering a job - we're offering a chance to thrive. As a 2nd Line Support Technician, you'll be at the forefront of innovation, working on cutting-edge projects and advancing your skills through ongoing training and development. If you're fuelled by passion and driven by success, this is the place for you to shine. Main Duties: - Take charge of inbound service requests, solving problems and providing top-notch support to our valued clients. - Tackle escalated tickets from our 1st line support team, ensuring swift resolutions within our service level agreements. - Keep meticulous records of all support interactions and track cases to successful resolutions. - Collaborate closely with senior staff to handle complex issues and offer expert guidance. - Dive into hardware setups, upgrades, and fixes, ensuring systems run like clockwork. - Be ready for anything - from ad-hoc desk moves to site visits, you'll be our go-to IT expert. - Stay ahead of the curve by attending vendor technology training and sharing your newfound knowledge with the team. Experience: - Got at least 12 months under your belt in service desk or technical support roles? Perfect! - Familiar with networking lingo like DNS, DHCP, and TCP/IP? Even better. - Experience with VMware, Hyper-V, and all things server-related? You're our kind of tech guru. - Your knowledge of Microsoft Windows and Office Suite is second to none. - Communication skills? You've got 'em in spades, along with an eagle eye for detail and a knack for problem-solving. - Pressure? No problem - you thrive under it. Why Choose Us: Join a team that's not just about getting the job done, but about doing it exceptionally well. We're all about fostering growth, nurturing talent, and celebrating success. With clear pathways for advancement within our service desk, your potential knows no bounds here. Ready to Take the Leap? If you're ready to kick your IT career into high gear and join a company that's as passionate about your success as you are, we want to hear from you! Apply now and let's make great things happen together. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Job Title: Apprentice IT Technician Location: Oaklands Catholic School and Sixth Form College, Waterlooville, Hampshire Salary: During training Salary is 17,316 FTE or 15,191.46 per annum term-time only Once fully qualified Salary is Support Staff Grade B 22,737 FTE Or 19,947.35 per annum if term -time only Job Type: Full Time / Permanent, 37 hours a week, 52 weeks a year Hours of Work: Monday to Thursday 8.00am to 4.00pm, Friday 8.00am to 3:30pm (with 30-minute unpaid lunch break) Oaklands is a Catholic Academy taking in boys and girls from 11 -18, which has been established by the Diocese of Portsmouth for the education of Catholic children who live within the designated parish catchment area allocated to the school. In addition, Oaklands also takes in a number of children from other Christian denominations whose parents have specifically requested a Catholic education at the school, provided that they satisfy the criteria laid down in the Governors' Admissions Policy. About The Role: The Trustees of the Edith Stein Academy Trust are seeking to appoint an Apprentice IT Technician to join our hardworking, committed, and enthusiastic IT Support Team at Oaklands Catholic School and Sixth Form College in Waterlooville. We hope this will capture your enthusiasm and would like to thank you for your interest in this post. You will join a team of three supporting nearly 2,000 users and 1,200 devices across three schools in the Waterlooville and Portsmouth areas. We support a large number of Windows devices (Desktop PC 's, Laptops, Tablets), as well as network infrastructure such as switches, servers (both physical and virtual) and wireless access points. We also support printers, photocopiers, and classroom equipment such as projectors, and interactive screens. This is on a Windows LAN with an Office 365 environment. We also support CCTV cameras, the school 's phone system, and the sound and lighting equipment in the school hall. You will be expected to play your part in supporting events, such as the annual school play, the Year 7 Disco, or external lettings in the hall on a rota basis. This busy and varied role, which needs to be approached with enthusiasm and cheerfulness and in return, you will receive full training and exposure to a wide variety of technologies which will stand you in good stead for a career in the IT industry. About You: Essential: 5 GCSEs grade 5 to 9 including English and Maths or equivalent Some knowledge of troubleshooting Windows 10 devices Some knowledge of Microsoft Office 365 An awareness of local area networks Demonstratable ability to think logically and take a methodical approach to problem solving Demonstratable organisational ability, such as being able to prioritise and schedule tasks Ability to work with other staff as a team Real interest and enthusiasm for working with technology A desire to progress in the IT Industry The ability to commit to and complete a long-term period of student (Level 3) Apprenticeships typically take 18 months to complete) Good interpersonal skills, able to communicate to people of a wide range of technical and non-technical backgrounds Smart appearance and friendly manner Flexibility and a readiness to undertake a wide range of tasks The following would be desirable: Experience of working in an IT support environment Experience of working in an educational establishment High level of literacy/communication skills, capable of producing documentation written to a high, professional standard Experience of supporting MacOS Experience of supporting Office 365 / Google Classroom Basic TCP/IP networks e.g. setting up a home router, WiFi Experience of scripting, particularly in PowerShell In sympathy with the Catholic ethos of the school, including a commitment to co -operation and helpfulness and a concern for the well -being of others Closing date: Sunday 17th March 2024 (5pm) Interviews: Week commencing 18th March 2024 If you're interested in the role and would like to put yourself forward, please hit APPLY and follow the link to complete your application including all relevant application forms on our website. Please note that incomplete applications will not be accepted. Please attach the application form together with the consent to obtain references form too Candidates with previous job titles and experience of; Cloud Technician, IT Support Engineer, IT Service Engineer, Service Desk Technician, IT Support Technician, Cloud Support Engineer, Support Technician, IT Support, IT Systems Support, IT Support 1st Line, 1st Line Technical Support Analyst, 1st Line Helpdesk Engineer, 1st Line Support Engineer, 1st Line Support Technician, 2nd Line Support, 2nd Line Support Technician may also be considered for this role.
Mar 28, 2024
Full time
Job Title: Apprentice IT Technician Location: Oaklands Catholic School and Sixth Form College, Waterlooville, Hampshire Salary: During training Salary is 17,316 FTE or 15,191.46 per annum term-time only Once fully qualified Salary is Support Staff Grade B 22,737 FTE Or 19,947.35 per annum if term -time only Job Type: Full Time / Permanent, 37 hours a week, 52 weeks a year Hours of Work: Monday to Thursday 8.00am to 4.00pm, Friday 8.00am to 3:30pm (with 30-minute unpaid lunch break) Oaklands is a Catholic Academy taking in boys and girls from 11 -18, which has been established by the Diocese of Portsmouth for the education of Catholic children who live within the designated parish catchment area allocated to the school. In addition, Oaklands also takes in a number of children from other Christian denominations whose parents have specifically requested a Catholic education at the school, provided that they satisfy the criteria laid down in the Governors' Admissions Policy. About The Role: The Trustees of the Edith Stein Academy Trust are seeking to appoint an Apprentice IT Technician to join our hardworking, committed, and enthusiastic IT Support Team at Oaklands Catholic School and Sixth Form College in Waterlooville. We hope this will capture your enthusiasm and would like to thank you for your interest in this post. You will join a team of three supporting nearly 2,000 users and 1,200 devices across three schools in the Waterlooville and Portsmouth areas. We support a large number of Windows devices (Desktop PC 's, Laptops, Tablets), as well as network infrastructure such as switches, servers (both physical and virtual) and wireless access points. We also support printers, photocopiers, and classroom equipment such as projectors, and interactive screens. This is on a Windows LAN with an Office 365 environment. We also support CCTV cameras, the school 's phone system, and the sound and lighting equipment in the school hall. You will be expected to play your part in supporting events, such as the annual school play, the Year 7 Disco, or external lettings in the hall on a rota basis. This busy and varied role, which needs to be approached with enthusiasm and cheerfulness and in return, you will receive full training and exposure to a wide variety of technologies which will stand you in good stead for a career in the IT industry. About You: Essential: 5 GCSEs grade 5 to 9 including English and Maths or equivalent Some knowledge of troubleshooting Windows 10 devices Some knowledge of Microsoft Office 365 An awareness of local area networks Demonstratable ability to think logically and take a methodical approach to problem solving Demonstratable organisational ability, such as being able to prioritise and schedule tasks Ability to work with other staff as a team Real interest and enthusiasm for working with technology A desire to progress in the IT Industry The ability to commit to and complete a long-term period of student (Level 3) Apprenticeships typically take 18 months to complete) Good interpersonal skills, able to communicate to people of a wide range of technical and non-technical backgrounds Smart appearance and friendly manner Flexibility and a readiness to undertake a wide range of tasks The following would be desirable: Experience of working in an IT support environment Experience of working in an educational establishment High level of literacy/communication skills, capable of producing documentation written to a high, professional standard Experience of supporting MacOS Experience of supporting Office 365 / Google Classroom Basic TCP/IP networks e.g. setting up a home router, WiFi Experience of scripting, particularly in PowerShell In sympathy with the Catholic ethos of the school, including a commitment to co -operation and helpfulness and a concern for the well -being of others Closing date: Sunday 17th March 2024 (5pm) Interviews: Week commencing 18th March 2024 If you're interested in the role and would like to put yourself forward, please hit APPLY and follow the link to complete your application including all relevant application forms on our website. Please note that incomplete applications will not be accepted. Please attach the application form together with the consent to obtain references form too Candidates with previous job titles and experience of; Cloud Technician, IT Support Engineer, IT Service Engineer, Service Desk Technician, IT Support Technician, Cloud Support Engineer, Support Technician, IT Support, IT Systems Support, IT Support 1st Line, 1st Line Technical Support Analyst, 1st Line Helpdesk Engineer, 1st Line Support Engineer, 1st Line Support Technician, 2nd Line Support, 2nd Line Support Technician may also be considered for this role.
IT Support Technician - Newport (on-site) - 24,000- 26,000 I am seeking a IT Support Technician to join a educational business with in South Bristol. The successful IT Support Technician will provide 1st Line Support either face-to-face, email or phone to a network of internal customers, and will ensure that all problems are either solved or escalated to the correct team. You will be required to be aware of and stick to the Service Level Agreement and ensure that you do all in your power to meet these service levels. You will provide support to bespoke software and hardware products as well as the Microsoft Office family of products. You will be expected to ensure you know how to operate the software and hardware and how it is used throughout the business. Benefits for the IT Support Technician 25 days holiday + bank holidays rising rising with service Cycle to work scheme Government pension + more As the successful IT Support Technician, you will have knowledge of some of the following: IT Support experience Windows 10 support and troubleshooting supporting Office365 hardware troubleshooting and repair telephony support Active Directory This is an urgent vacancy, so please apply early to avoid disappointment. Please contact Alex MacDermott for more information If you are interested in this position please click 'apply'. Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors. Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Mar 28, 2024
Full time
IT Support Technician - Newport (on-site) - 24,000- 26,000 I am seeking a IT Support Technician to join a educational business with in South Bristol. The successful IT Support Technician will provide 1st Line Support either face-to-face, email or phone to a network of internal customers, and will ensure that all problems are either solved or escalated to the correct team. You will be required to be aware of and stick to the Service Level Agreement and ensure that you do all in your power to meet these service levels. You will provide support to bespoke software and hardware products as well as the Microsoft Office family of products. You will be expected to ensure you know how to operate the software and hardware and how it is used throughout the business. Benefits for the IT Support Technician 25 days holiday + bank holidays rising rising with service Cycle to work scheme Government pension + more As the successful IT Support Technician, you will have knowledge of some of the following: IT Support experience Windows 10 support and troubleshooting supporting Office365 hardware troubleshooting and repair telephony support Active Directory This is an urgent vacancy, so please apply early to avoid disappointment. Please contact Alex MacDermott for more information If you are interested in this position please click 'apply'. Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors. Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
IT Technician Swindon up to 25,000 + Full Benefits This is a fantastic opportunity for you, an experienced IT Technician with SC Security Clearance (or able to obtain, or Lapsed SC Clearance), to join a leading IT Support company, based on site at a very large and prestigious site near to Swindon and Chippenham. Joining a team of Technicians, you will be responsible for the provision of IT support in line with the clients SLA. It will include: 1st Line support of Desktop Machines, Application Software Telephone and Deskside support Building and imaging laptops Deploying IT Devices including Laptops, AV and print services Server Administration - Active Directory User support MS Office Upgrades, new installations etc. Audio Visual In order to be successful in your application, it is essential that you are: Security Cleared - ideally SC level (will consider lapsed or the ability to obtain) At least 2 years' experience in a similar 1st line support position This would particularly suit anyone from an MOD background A good team player Full UK Driving Licence Any experience working in a Government or military background, would be beneficial although not essential. If you are a Security Cleared IT Technician, 1st line support engineer, Helpdesk Engineer with strong Desktop Support skills and Active Directory and located near to Swindon and Chippenham, then please send your CV to me today! It's a great position and will go quickly.
Mar 28, 2024
Full time
IT Technician Swindon up to 25,000 + Full Benefits This is a fantastic opportunity for you, an experienced IT Technician with SC Security Clearance (or able to obtain, or Lapsed SC Clearance), to join a leading IT Support company, based on site at a very large and prestigious site near to Swindon and Chippenham. Joining a team of Technicians, you will be responsible for the provision of IT support in line with the clients SLA. It will include: 1st Line support of Desktop Machines, Application Software Telephone and Deskside support Building and imaging laptops Deploying IT Devices including Laptops, AV and print services Server Administration - Active Directory User support MS Office Upgrades, new installations etc. Audio Visual In order to be successful in your application, it is essential that you are: Security Cleared - ideally SC level (will consider lapsed or the ability to obtain) At least 2 years' experience in a similar 1st line support position This would particularly suit anyone from an MOD background A good team player Full UK Driving Licence Any experience working in a Government or military background, would be beneficial although not essential. If you are a Security Cleared IT Technician, 1st line support engineer, Helpdesk Engineer with strong Desktop Support skills and Active Directory and located near to Swindon and Chippenham, then please send your CV to me today! It's a great position and will go quickly.
Here at Elevation Recruitment Group we are pleased to be partnering exclusively with one of our key clients in Sheffield as they look to recruit a 1st line Support Technician. Site based role Monday to Friday license & own vehicle require as some potential travel My client is seeking a talented and motivated individual to join their team as a 1st Line Support Technician. In this role, you will be the first point of contact for end users, providing technical support and troubleshooting assistance for a wide range of IT issues. You will have the opportunity to work with cutting-edge technologies and gain valuable experience in a fast-paced environment! Key Duties & Responsibilities: Respond to incoming support requests via phone, email, or ticketing system in a timely manner Diagnose and resolve technical issues related to hardware, software, and network connectivity Provide step-by-step guidance and instructions to clients for problem resolution Escalate complex issues to the appropriate support teams when necessary Document all support interactions and resolutions accurately in our ticketing system Proactively identify trends or recurring issues and recommend solutions to prevent future occurrences Assist with the setup and configuration of new hardware and software as needed We are keen to speak with Tech savvy professionals who possess the following skills & experience: Proven experience as a 1st Line Support Technician or similar customer focussed role Strong technical knowledge of hardware, software, operating systems, and peripherals Proficiency in PC builds, upgrades, and configurations Familiarity with printer maintenance and troubleshooting Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users Ability to diagnose and resolve technical issues independently or with minimal supervision Familiarity with ticketing systems and IT service management best practices Relevant certifications, such as CompTIA A+, Microsoft Certified Professional (MCP), or equivalent, are a plus If you are passionate about technology and enjoy helping others solve technical challenges, we want to hear from you!
Mar 28, 2024
Full time
Here at Elevation Recruitment Group we are pleased to be partnering exclusively with one of our key clients in Sheffield as they look to recruit a 1st line Support Technician. Site based role Monday to Friday license & own vehicle require as some potential travel My client is seeking a talented and motivated individual to join their team as a 1st Line Support Technician. In this role, you will be the first point of contact for end users, providing technical support and troubleshooting assistance for a wide range of IT issues. You will have the opportunity to work with cutting-edge technologies and gain valuable experience in a fast-paced environment! Key Duties & Responsibilities: Respond to incoming support requests via phone, email, or ticketing system in a timely manner Diagnose and resolve technical issues related to hardware, software, and network connectivity Provide step-by-step guidance and instructions to clients for problem resolution Escalate complex issues to the appropriate support teams when necessary Document all support interactions and resolutions accurately in our ticketing system Proactively identify trends or recurring issues and recommend solutions to prevent future occurrences Assist with the setup and configuration of new hardware and software as needed We are keen to speak with Tech savvy professionals who possess the following skills & experience: Proven experience as a 1st Line Support Technician or similar customer focussed role Strong technical knowledge of hardware, software, operating systems, and peripherals Proficiency in PC builds, upgrades, and configurations Familiarity with printer maintenance and troubleshooting Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users Ability to diagnose and resolve technical issues independently or with minimal supervision Familiarity with ticketing systems and IT service management best practices Relevant certifications, such as CompTIA A+, Microsoft Certified Professional (MCP), or equivalent, are a plus If you are passionate about technology and enjoy helping others solve technical challenges, we want to hear from you!
T3/Implementation Engineer - 80,000 (DOE) - Bracknell - Hybrid Working! Role : T3/Implementation Engineer Location : Bracknell Salary : 70,000 - 80,000 + Unbelievable Benefits! Interviewing Immediately - Apply Now Fancy working for a global IT company who have branches in the US, UK, Germany and many more? My client are looking for a technical and personable character to join their ever growing team who is going to hit the ground running. Responsibilities: Work customer incidents and consultations that have been escalated from the Tier 2 team. Perform analysis and troubleshooting of Spectra Logic products in customer environments. Identify possible product/service/process quality issues affecting the field and bring them to the attention of the Support Manager(s) and Dev Engineering, via the defined RFA escalation process. Take corrective action to provide timely resolution of technical problems affecting customer experience. Availability for Scheduled Installation Deployments and Preventative Maintenance engagements, as well as short notice Fly-and-Fix travel to customer sites when required for onsite support. Use gathered information to initiate and manage product or process improvements. Attend cross-functional meetings geared toward improving product quality, discussing product changes, and prioritizing enhancements and bug fixes. Manage and organize the collection, verification, and dissemination of product technical information (specifically the Support Confluence space). Requirements: Advanced knowledge of Storage Hardware (Tape, Disk), Backup Applications, Servers, SAN, Cloud, plus Windows and Unix/Linux Operating Systems. Experience with controlling situations with displeased customers, leading to potentially stressful and time consuming resolution paths of customer issues. Ideal candidates will possess excellent troubleshooting skills utilizing logical processes and possess the ability to learn new technical concepts quickly. Excellent written and verbal communications skills. Detail oriented, with creative problem-solving skills. Strong interpersonal skills, with ability to communicate at all organizational levels. Good organizational and time management skills, a strong work-ethic in addition to a positive attitude are required. Ability to work on multiple projects while adapting to shifting priorities. Please do not hesitate and apply today, I am looking to move very fast with this position. This role would be suitable for: IT Field Engineer, IT Apprentice, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator, 1st line, 2nd line, 3rd line, IT Engineer, Internal IT Support, Remote IT Support Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Mar 28, 2024
Full time
T3/Implementation Engineer - 80,000 (DOE) - Bracknell - Hybrid Working! Role : T3/Implementation Engineer Location : Bracknell Salary : 70,000 - 80,000 + Unbelievable Benefits! Interviewing Immediately - Apply Now Fancy working for a global IT company who have branches in the US, UK, Germany and many more? My client are looking for a technical and personable character to join their ever growing team who is going to hit the ground running. Responsibilities: Work customer incidents and consultations that have been escalated from the Tier 2 team. Perform analysis and troubleshooting of Spectra Logic products in customer environments. Identify possible product/service/process quality issues affecting the field and bring them to the attention of the Support Manager(s) and Dev Engineering, via the defined RFA escalation process. Take corrective action to provide timely resolution of technical problems affecting customer experience. Availability for Scheduled Installation Deployments and Preventative Maintenance engagements, as well as short notice Fly-and-Fix travel to customer sites when required for onsite support. Use gathered information to initiate and manage product or process improvements. Attend cross-functional meetings geared toward improving product quality, discussing product changes, and prioritizing enhancements and bug fixes. Manage and organize the collection, verification, and dissemination of product technical information (specifically the Support Confluence space). Requirements: Advanced knowledge of Storage Hardware (Tape, Disk), Backup Applications, Servers, SAN, Cloud, plus Windows and Unix/Linux Operating Systems. Experience with controlling situations with displeased customers, leading to potentially stressful and time consuming resolution paths of customer issues. Ideal candidates will possess excellent troubleshooting skills utilizing logical processes and possess the ability to learn new technical concepts quickly. Excellent written and verbal communications skills. Detail oriented, with creative problem-solving skills. Strong interpersonal skills, with ability to communicate at all organizational levels. Good organizational and time management skills, a strong work-ethic in addition to a positive attitude are required. Ability to work on multiple projects while adapting to shifting priorities. Please do not hesitate and apply today, I am looking to move very fast with this position. This role would be suitable for: IT Field Engineer, IT Apprentice, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator, 1st line, 2nd line, 3rd line, IT Engineer, Internal IT Support, Remote IT Support Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Role: Senior Support IT Technician Location: Coventry Salary: £(phone number removed) Employment: Full time permanent 37 hours per week Monday - Friday Remote working: Available 1 day per week My client is recruiting for a Senior IT support Technician to work from their Coventry office location to bolster an established team who provide 1st ,2nd and 3rd line support for multiple site across the UK. This role will primarily be providing 2nd line support however depending on your experience you will be able to be involved n 1st and 3rd line support as and when required. Key responsibilities will include: - Being an escalation point for the IT Team - Providing IT support and set up advise - Involvement with supporting across softwares such as Azure, Windows and Intune - Delivering upgrades and maintenance for servers - Computer - Lap top and desk top support, build and installation Suitable candidate will have the below: 2nd line experience ( ideally some 3rd line but not essential ) Experience on maintaining and installing servers Networking experience across installing and configuring switches ideally with Meraki / Cisco Please apply to the role ASAP as an immediate interview and start is available for the right candidate. Once you have applied please contact Dave Kua on (phone number removed) to discuss your application.
Mar 28, 2024
Full time
Role: Senior Support IT Technician Location: Coventry Salary: £(phone number removed) Employment: Full time permanent 37 hours per week Monday - Friday Remote working: Available 1 day per week My client is recruiting for a Senior IT support Technician to work from their Coventry office location to bolster an established team who provide 1st ,2nd and 3rd line support for multiple site across the UK. This role will primarily be providing 2nd line support however depending on your experience you will be able to be involved n 1st and 3rd line support as and when required. Key responsibilities will include: - Being an escalation point for the IT Team - Providing IT support and set up advise - Involvement with supporting across softwares such as Azure, Windows and Intune - Delivering upgrades and maintenance for servers - Computer - Lap top and desk top support, build and installation Suitable candidate will have the below: 2nd line experience ( ideally some 3rd line but not essential ) Experience on maintaining and installing servers Networking experience across installing and configuring switches ideally with Meraki / Cisco Please apply to the role ASAP as an immediate interview and start is available for the right candidate. Once you have applied please contact Dave Kua on (phone number removed) to discuss your application.
Job Title: ERP / Software Support Technician Location: Diss Cooper Lomaz has partnered with a business based just outside of Diss to source an ERP / Software Support Technician to join their team. This is a full-time permanent role where you will be joining an established IT team to provide onsite support. Role Overview: You will be providing 1st line support relating to the company's software and you will be the first point of contact relating to all IT issues. The successful candidate will need to deliver outstanding customer service to their colleagues as these may not be technically minded. Role Responsibilities: Be the first point of contact for all IT-related issues Provide 1st Line support relating to the company's Software, Hardware and ERP system Assist the wider IT team in the support of the company's Infrastructure, Networks and Servers. Monitor IT systems and report any potential issues or faults that may arise Required Skills: Clear and effective communication and customer service Experience working with ERPs in an IT role Desire and passion to build a career within IT. Experience working in a service desk or 1st line support role Due to the location of this role, access to your vehicle where you can get to the office daily is required. Want to know more about the role? APPLY TODAY!
Mar 28, 2024
Full time
Job Title: ERP / Software Support Technician Location: Diss Cooper Lomaz has partnered with a business based just outside of Diss to source an ERP / Software Support Technician to join their team. This is a full-time permanent role where you will be joining an established IT team to provide onsite support. Role Overview: You will be providing 1st line support relating to the company's software and you will be the first point of contact relating to all IT issues. The successful candidate will need to deliver outstanding customer service to their colleagues as these may not be technically minded. Role Responsibilities: Be the first point of contact for all IT-related issues Provide 1st Line support relating to the company's Software, Hardware and ERP system Assist the wider IT team in the support of the company's Infrastructure, Networks and Servers. Monitor IT systems and report any potential issues or faults that may arise Required Skills: Clear and effective communication and customer service Experience working with ERPs in an IT role Desire and passion to build a career within IT. Experience working in a service desk or 1st line support role Due to the location of this role, access to your vehicle where you can get to the office daily is required. Want to know more about the role? APPLY TODAY!
IT Systems & Network Technician Basic salary £35,000 to £45,000 Bonus up to 22% 37.5 Hours per week on a weekly rotating basis as follows: 7am - 3pm 9am - 5pm 11am - 7pm Pension Healthcare The Role IT Systems & Network Technician Duties will involve: Maintaining and supporting Microsoft Server and Windows operating systems 1st, 2nd and 3rd line support for server / client systems 1st line support and troubleshooting within SQL systems and environments Operating to SLAs and achieving KPI targets to maintain an optimum IT service Your Background IT Systems & Network Technician To succeed in this exciting role, you must be able to demonstrate: More than five years experience providing IT support Excellent working knowledge of Active Directory and DNS Strong network troubleshooting skills Experience setting and administering Windows Server Cisco qualification The Company IT Systems & Network Technician Well respected supplier of sophisticated medical diagnostics systems, trusted by healthcare professionals to accurately diagnose and test patients for a wide range of medical conditions and diseases This instantly recognisable brand leader supplies a wide range of innovative diagnostic based laboratory and medical systems to the healthcare sector, and offers 'best in class' solutions across their range of products and systems, which include applications for microbiology, immunodiagnostics, molecular diagnostics and blood bank screening At the core of their business lie product innovation, excellent customer service and good people This vacancy is being advertised by TRS Consulting. The services advertised by TRS Consulting are those of an employment agency and / or employment business.
Mar 28, 2024
Full time
IT Systems & Network Technician Basic salary £35,000 to £45,000 Bonus up to 22% 37.5 Hours per week on a weekly rotating basis as follows: 7am - 3pm 9am - 5pm 11am - 7pm Pension Healthcare The Role IT Systems & Network Technician Duties will involve: Maintaining and supporting Microsoft Server and Windows operating systems 1st, 2nd and 3rd line support for server / client systems 1st line support and troubleshooting within SQL systems and environments Operating to SLAs and achieving KPI targets to maintain an optimum IT service Your Background IT Systems & Network Technician To succeed in this exciting role, you must be able to demonstrate: More than five years experience providing IT support Excellent working knowledge of Active Directory and DNS Strong network troubleshooting skills Experience setting and administering Windows Server Cisco qualification The Company IT Systems & Network Technician Well respected supplier of sophisticated medical diagnostics systems, trusted by healthcare professionals to accurately diagnose and test patients for a wide range of medical conditions and diseases This instantly recognisable brand leader supplies a wide range of innovative diagnostic based laboratory and medical systems to the healthcare sector, and offers 'best in class' solutions across their range of products and systems, which include applications for microbiology, immunodiagnostics, molecular diagnostics and blood bank screening At the core of their business lie product innovation, excellent customer service and good people This vacancy is being advertised by TRS Consulting. The services advertised by TRS Consulting are those of an employment agency and / or employment business.
Junior IT Engineer Norfolk 25,000 We are delighted to be supporting this leading Norfolk business to recruit for a Junior IT Engineer. You will closely support the Head of IT with a variety of tasks including: 1st Line support across all sites and assets Maintenance of ticket system Onboarding of staff to IT & Sage facilities Office 365 and Sage Administration Hardware and Software setup Remote and onsite support Assist with projects with Head of Technology & EP Manager Maintain Inventory and records About You: T. Knowledge including recent trends and technology are essential Be willing to learn on the job with hands on training Knowledge of Office 365 or equivalent (Google Apps etc.) Willing to learn and willing to push yourself Be passionate about the role
Mar 28, 2024
Full time
Junior IT Engineer Norfolk 25,000 We are delighted to be supporting this leading Norfolk business to recruit for a Junior IT Engineer. You will closely support the Head of IT with a variety of tasks including: 1st Line support across all sites and assets Maintenance of ticket system Onboarding of staff to IT & Sage facilities Office 365 and Sage Administration Hardware and Software setup Remote and onsite support Assist with projects with Head of Technology & EP Manager Maintain Inventory and records About You: T. Knowledge including recent trends and technology are essential Be willing to learn on the job with hands on training Knowledge of Office 365 or equivalent (Google Apps etc.) Willing to learn and willing to push yourself Be passionate about the role
The 1st/2nd Line IT Technician will provide technical support and maintenance for the Gloucestershire Constabulary's technology department. They will be responsible for troubleshooting, fixing hardware and software issues, and ensuring the overall maintenance of end user devices within the department. Client Details The organisation is Gloucestershire Constabulary, employing over 2,000 people. They are committed to providing high-quality services to the community, using technology to improve efficiency and effectiveness. Description 1st/2nd Line IT Technician Responsibilities: Providing face-to-face technical support for both hardware and software issues to the end users across various sites Managing the configuration and operation of client-based computer operating systems Responding to and resolving help desk requests Upgrading systems and processes as required for enhanced functionality and security issue resolution Administrating infrastructure, including firewalls, databases, malware protection software and other processes Installing and testing computer-related equipment Profile A successful 1st/2nd Line IT Technician should have: Proven experience in a similar role within the public sector or similar industries Good knowledge with SCCM, Intune, MS365, Windows 10 & 11 Strong knowledge of systems and networking software, hardware, and networking protocols A working knowledge of office automation products and computer peripherals, like printers and scanners Knowledge of network security practices and anti-virus programs Excellent problem-solving and multitasking skills Full clean UK driving license The field engineering experience is a plus Job Offer 1st/2nd Line IT Technician Benefits: An estimated salary range of 32,000 per annum, based on a part-time role Pro rata salary for a part-time role of 18.5 hours per week including all benefits Flexible working hours available A supportive, inclusive and friendly working environment Opportunities for professional growth and career progression within the public sector We encourage all candidates who meet the above criteria and are interested in a rewarding career in the public sector to apply. This is a fantastic opportunity to join a dedicated team in the heart of Quedgeley.
Mar 28, 2024
Full time
The 1st/2nd Line IT Technician will provide technical support and maintenance for the Gloucestershire Constabulary's technology department. They will be responsible for troubleshooting, fixing hardware and software issues, and ensuring the overall maintenance of end user devices within the department. Client Details The organisation is Gloucestershire Constabulary, employing over 2,000 people. They are committed to providing high-quality services to the community, using technology to improve efficiency and effectiveness. Description 1st/2nd Line IT Technician Responsibilities: Providing face-to-face technical support for both hardware and software issues to the end users across various sites Managing the configuration and operation of client-based computer operating systems Responding to and resolving help desk requests Upgrading systems and processes as required for enhanced functionality and security issue resolution Administrating infrastructure, including firewalls, databases, malware protection software and other processes Installing and testing computer-related equipment Profile A successful 1st/2nd Line IT Technician should have: Proven experience in a similar role within the public sector or similar industries Good knowledge with SCCM, Intune, MS365, Windows 10 & 11 Strong knowledge of systems and networking software, hardware, and networking protocols A working knowledge of office automation products and computer peripherals, like printers and scanners Knowledge of network security practices and anti-virus programs Excellent problem-solving and multitasking skills Full clean UK driving license The field engineering experience is a plus Job Offer 1st/2nd Line IT Technician Benefits: An estimated salary range of 32,000 per annum, based on a part-time role Pro rata salary for a part-time role of 18.5 hours per week including all benefits Flexible working hours available A supportive, inclusive and friendly working environment Opportunities for professional growth and career progression within the public sector We encourage all candidates who meet the above criteria and are interested in a rewarding career in the public sector to apply. This is a fantastic opportunity to join a dedicated team in the heart of Quedgeley.
COOPER LOMAZ RECRUITMENT LTD
Southampton, Hampshire
Job Title: 2nd Line Service Desk Technician Location: Southampton Salary: Up to 34,000 per annum Cooper Lomaz are excited to offer a career opportunity with a global leading business in their sector. They are looking to source an experienced Service Desk Technician to join their team. This opportunity will see you work onsite at their Southampton office full-time, and support colleagues with 1st and 2nd line tickets. You will need to have strong customer service skills, as you will be supporting non-technical-minded colleagues. This is a busy role where each day is different, you will need to go in with a can-do attitude with a passion for troubleshooting and resolving IT issues. Role Responsibilities: Provide 1st and 2nd line Service Desk support to colleagues using ITIL Foundations Ensure all tickets adhere to agreed SLAs. Provide support, advice and training to colleagues relating to software and hardware, covering the importance of good cyber security awareness. Deploy new hardware to end users, ensuring the correct software packages relating to their role are installed and set up for immediate use for the end user. Maintain and monitor the company's backups and recovery procedures. Required Skills: You will need to hold experience in an IT Service Desk position. Experience of providing quick, first-time fixes for 1st and/or 2nd line support tickets. Able to work to agreed SLAs. Experience working with Office 365 & Active Directory. Experience providing outstanding customer service, and translating technical terminology to non-technical-minded colleagues. Able to work in a busy office, under pressure and be keen to adopt new technologies. Hold a degree, CompTIA A+ or similar qualifications are desirable Salary & Benefits: Update to 34,000 per annum depending on experience Shift Pattern & Location: This is a Monday - Friday position, however, there is an on-call rota in which you will form part of. This position is with their Southampton office, providing support onsite 100%. Want to know more about the role? APPLY TODAY!
Mar 28, 2024
Full time
Job Title: 2nd Line Service Desk Technician Location: Southampton Salary: Up to 34,000 per annum Cooper Lomaz are excited to offer a career opportunity with a global leading business in their sector. They are looking to source an experienced Service Desk Technician to join their team. This opportunity will see you work onsite at their Southampton office full-time, and support colleagues with 1st and 2nd line tickets. You will need to have strong customer service skills, as you will be supporting non-technical-minded colleagues. This is a busy role where each day is different, you will need to go in with a can-do attitude with a passion for troubleshooting and resolving IT issues. Role Responsibilities: Provide 1st and 2nd line Service Desk support to colleagues using ITIL Foundations Ensure all tickets adhere to agreed SLAs. Provide support, advice and training to colleagues relating to software and hardware, covering the importance of good cyber security awareness. Deploy new hardware to end users, ensuring the correct software packages relating to their role are installed and set up for immediate use for the end user. Maintain and monitor the company's backups and recovery procedures. Required Skills: You will need to hold experience in an IT Service Desk position. Experience of providing quick, first-time fixes for 1st and/or 2nd line support tickets. Able to work to agreed SLAs. Experience working with Office 365 & Active Directory. Experience providing outstanding customer service, and translating technical terminology to non-technical-minded colleagues. Able to work in a busy office, under pressure and be keen to adopt new technologies. Hold a degree, CompTIA A+ or similar qualifications are desirable Salary & Benefits: Update to 34,000 per annum depending on experience Shift Pattern & Location: This is a Monday - Friday position, however, there is an on-call rota in which you will form part of. This position is with their Southampton office, providing support onsite 100%. Want to know more about the role? APPLY TODAY!