We are looking for a 2nd Line Service Desk Engineer to join a well-established and fast-growing IT Services, Solutions and Consultancy practice.
We're a team of dedicated IT professionals looking for someone to join the team and continue our mission of providing world-class IT services to a diverse and expanding list of clients.
You should have at least 4 years working in a commercial IT Support environment - preferably within a Managed Service Provider. You must have an enthusiastic and ambitious attitude towards work, be someone who enjoys working with a variety of different technologies and who can hit the ground running.
You will be responsible for providing technical support for Enable Technology's Managed Service customers with the aim of fixing all incidents or escalating to the 3rd line engineering team if required. You will also be required to perform a variety of proactive tasks which will help maximise customer's up-time, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Desired skills include:
Remote / On Site Support, Ticket management, Experience working in an ITIL environment.
Microsoft Office 365 services – experience in all aspects of Microsoft 365 migration and implementation highly desired.
Email services (Exchange, Exchange Online, Mimecast, Gmail)
MDM Solutions (Intune, Jamf)
SharePoint Online and Teams setup and configuration
Microsoft Azure administration
Hosted Telephony
Windows Server, GPO, AD, File Servers and any other server roles.
Deployment and implementation of new workstations and network hardware across multiple remote sites.
General desktop support, Hardware\software diagnosis and break fix.
Windows OS 7,8 and 10
DNS, DHCP, TCP/IP, LAN, Routing, VPN and WAN.
Interest and exposure to security (Firewalls, Windows security – server and workstation)
If you feel you have the technical knowledge and experience stated, then please apply for the role ASAP.
What you can expect from us in return:
At Enable Technology, we think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include:
Holiday : 22 days' holiday rising to 25 days with length of service
Birthdays : A free day’s holiday on your birthday (or nearest Friday/Monday)
Hybrid Working : A minimum of 1 day per week home working
Socials: Quarterly work socials and weekly team lunches
Top tech : We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff
Training : A tailored training plan including official vendor certifications
Why choose a career with Enable Technology?
At Enable we have several goals. We're on a mission to become one of the UK's best and biggest MSPs and want to continue to grow. We're a leading Managed Service Provider and want to keep expanding our product portfolio and customer base. But most importantly of all, we want to continue to provide the very best technological solutions to our customers in order to help them achieve their business goals.
Enable recognises the importance in creating an environment that supports personal development to enable individuals to reach their full potential. With so many varied roles across the Company, an excellent Apprenticeship Scheme and various training and development programmes available, at Enable Technology the opportunities for growth are endless.
NO RECRUITERS PLEASE
Dec 18, 2023
Full time
We are looking for a 2nd Line Service Desk Engineer to join a well-established and fast-growing IT Services, Solutions and Consultancy practice.
We're a team of dedicated IT professionals looking for someone to join the team and continue our mission of providing world-class IT services to a diverse and expanding list of clients.
You should have at least 4 years working in a commercial IT Support environment - preferably within a Managed Service Provider. You must have an enthusiastic and ambitious attitude towards work, be someone who enjoys working with a variety of different technologies and who can hit the ground running.
You will be responsible for providing technical support for Enable Technology's Managed Service customers with the aim of fixing all incidents or escalating to the 3rd line engineering team if required. You will also be required to perform a variety of proactive tasks which will help maximise customer's up-time, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Desired skills include:
Remote / On Site Support, Ticket management, Experience working in an ITIL environment.
Microsoft Office 365 services – experience in all aspects of Microsoft 365 migration and implementation highly desired.
Email services (Exchange, Exchange Online, Mimecast, Gmail)
MDM Solutions (Intune, Jamf)
SharePoint Online and Teams setup and configuration
Microsoft Azure administration
Hosted Telephony
Windows Server, GPO, AD, File Servers and any other server roles.
Deployment and implementation of new workstations and network hardware across multiple remote sites.
General desktop support, Hardware\software diagnosis and break fix.
Windows OS 7,8 and 10
DNS, DHCP, TCP/IP, LAN, Routing, VPN and WAN.
Interest and exposure to security (Firewalls, Windows security – server and workstation)
If you feel you have the technical knowledge and experience stated, then please apply for the role ASAP.
What you can expect from us in return:
At Enable Technology, we think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include:
Holiday : 22 days' holiday rising to 25 days with length of service
Birthdays : A free day’s holiday on your birthday (or nearest Friday/Monday)
Hybrid Working : A minimum of 1 day per week home working
Socials: Quarterly work socials and weekly team lunches
Top tech : We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff
Training : A tailored training plan including official vendor certifications
Why choose a career with Enable Technology?
At Enable we have several goals. We're on a mission to become one of the UK's best and biggest MSPs and want to continue to grow. We're a leading Managed Service Provider and want to keep expanding our product portfolio and customer base. But most importantly of all, we want to continue to provide the very best technological solutions to our customers in order to help them achieve their business goals.
Enable recognises the importance in creating an environment that supports personal development to enable individuals to reach their full potential. With so many varied roles across the Company, an excellent Apprenticeship Scheme and various training and development programmes available, at Enable Technology the opportunities for growth are endless.
NO RECRUITERS PLEASE
Ready to join a long-established and trusted Lake District, IT & Website Development Company with arguably one of the best office views in the UK? We are looking for a talented 2nd/3rd line engineer to join our amazing engineering team. This opportunity comes with the flexibility to work from home 1-2 days per week, for the rest of the week you will be present at our stunning offices overlooking Lake Windermere. Role info: 2nd Line/3rd IT Support Engineer Keswick, Lake District Office Based/Flexible Working - Accessible from Carlisle, Cockermouth, Penrith, Workington & Windermere £27,000 - £37,000 Depending on Experience Culture: Providing Professional Services with Integrity Through Teamwork and Continuous Learning Company: Established Proactive IT Support & Bespoke Website Design Your Background: IT Support, User Desktop Support, Server and Cloud Service Support, IP Networks, Windows Servers, MSP Sectors: IT, Customer Support, IT Support Who we are: We are an IT & Digital Services company, covering managed services contracts, Servers and network installations, wired & wireless networks, VOIP and website design and hosting. KCS offices are located in the Lake District National Park, with stunning views overlooking the breath-taking Skiddaw Massif and beyond. The area is a hub for top-class outdoor activities with some of the finest walks and outdoor goings-on in the country. This role is physically based at our office just outside Keswick and there is flexibility to allow for 1 to 2 days of remote working. The 2nd/3rd Line IT Support Engineer role: A Managed Service Provider (MSP) is a special type of IT support company. Unlike a network administrator who may get to perform one network upgrade every three years, our engineering team performs multiple network upgrade projects every year. It is essential that our team keep current with the latest industry software and cloud services stacks and can complete these network projects on time and on budget. You will be working within a Team supporting a wide range of Servers, networks and services from small to medium-sized businesses whilst keeping up to date with IT technologies. The position also involves supporting peers and juniors in their roles. Key Responsibilities: + Designing, quoting, implementing, and supporting of Windows Server infrastructures and associated networks/backup solutions including cloud solutions when required. + Managing support tickets for our client base via telephone, remote and on-site methods. + Clearly communicate with customers, partners, and 3rd parties. About you: Essential Technical Experience: + Three or more years of IT support experience. + Demonstrable troubleshooting skills that range from user desktop support to server and cloud services. + Experience with Windows Server 2016/19/22, Remote Desktop Services, Hyper-V, and Active Directory. + Desktop support including email clients, and Internet connection troubleshooting. + Office software, printer installations, and general problem diagnostics procedures. + Use of currently supported Microsoft Desktop and Server Operating Systems and M365 cloud platforms. + Backup, Continuity and Disaster Recovery (BCDR) solutions and restoration procedures. + Fundamental knowledge of IP Networks. Desired Technical Experience: + Experience with MSP software such as ConnectWise Manage/Ninja RMM. + Exposure to HP desktop/laptop and server platforms. Hands-on working knowledge of server hardware, RAID etc. + Wi-Fi networks including point-to-point Wi-Fi links. + VoIP telecommunications exposure. + Knowledge of IP Networks. + Knowledge of one of the mainstream Firewall/networking brands - Draytek, Sophos, HP, Ubiquiti, Cisco. + Knowledge of Cove, Datto, and ESET solutions would be a bonus. Non-Technical Essential Skills: + Good planning, follow-through, and documentation skills. + Adaptable interpersonal skills as you will be dealing with customers in all positions from the board level downwards. + Capability to autonomously self-assign workloads and schedule others as part of the team. + Well-presented alongside good written and verbal English skills. + Full valid UK driver's licence. Interested? Apply here for a fast-track path to the Hiring Manager. Your Previous Experience/Background Might Include: IT Support Technician, Technical Support Analyst, Helpdesk Support Technician, Associate IT Support Engineer, IT Support Specialist, Desktop Support, Desktop Support Engineer. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR. This role is being managed by our talent partner RR as such there is no need for agencies to call or send speculative CVs. Many thanks.
Apr 19, 2024
Full time
Ready to join a long-established and trusted Lake District, IT & Website Development Company with arguably one of the best office views in the UK? We are looking for a talented 2nd/3rd line engineer to join our amazing engineering team. This opportunity comes with the flexibility to work from home 1-2 days per week, for the rest of the week you will be present at our stunning offices overlooking Lake Windermere. Role info: 2nd Line/3rd IT Support Engineer Keswick, Lake District Office Based/Flexible Working - Accessible from Carlisle, Cockermouth, Penrith, Workington & Windermere £27,000 - £37,000 Depending on Experience Culture: Providing Professional Services with Integrity Through Teamwork and Continuous Learning Company: Established Proactive IT Support & Bespoke Website Design Your Background: IT Support, User Desktop Support, Server and Cloud Service Support, IP Networks, Windows Servers, MSP Sectors: IT, Customer Support, IT Support Who we are: We are an IT & Digital Services company, covering managed services contracts, Servers and network installations, wired & wireless networks, VOIP and website design and hosting. KCS offices are located in the Lake District National Park, with stunning views overlooking the breath-taking Skiddaw Massif and beyond. The area is a hub for top-class outdoor activities with some of the finest walks and outdoor goings-on in the country. This role is physically based at our office just outside Keswick and there is flexibility to allow for 1 to 2 days of remote working. The 2nd/3rd Line IT Support Engineer role: A Managed Service Provider (MSP) is a special type of IT support company. Unlike a network administrator who may get to perform one network upgrade every three years, our engineering team performs multiple network upgrade projects every year. It is essential that our team keep current with the latest industry software and cloud services stacks and can complete these network projects on time and on budget. You will be working within a Team supporting a wide range of Servers, networks and services from small to medium-sized businesses whilst keeping up to date with IT technologies. The position also involves supporting peers and juniors in their roles. Key Responsibilities: + Designing, quoting, implementing, and supporting of Windows Server infrastructures and associated networks/backup solutions including cloud solutions when required. + Managing support tickets for our client base via telephone, remote and on-site methods. + Clearly communicate with customers, partners, and 3rd parties. About you: Essential Technical Experience: + Three or more years of IT support experience. + Demonstrable troubleshooting skills that range from user desktop support to server and cloud services. + Experience with Windows Server 2016/19/22, Remote Desktop Services, Hyper-V, and Active Directory. + Desktop support including email clients, and Internet connection troubleshooting. + Office software, printer installations, and general problem diagnostics procedures. + Use of currently supported Microsoft Desktop and Server Operating Systems and M365 cloud platforms. + Backup, Continuity and Disaster Recovery (BCDR) solutions and restoration procedures. + Fundamental knowledge of IP Networks. Desired Technical Experience: + Experience with MSP software such as ConnectWise Manage/Ninja RMM. + Exposure to HP desktop/laptop and server platforms. Hands-on working knowledge of server hardware, RAID etc. + Wi-Fi networks including point-to-point Wi-Fi links. + VoIP telecommunications exposure. + Knowledge of IP Networks. + Knowledge of one of the mainstream Firewall/networking brands - Draytek, Sophos, HP, Ubiquiti, Cisco. + Knowledge of Cove, Datto, and ESET solutions would be a bonus. Non-Technical Essential Skills: + Good planning, follow-through, and documentation skills. + Adaptable interpersonal skills as you will be dealing with customers in all positions from the board level downwards. + Capability to autonomously self-assign workloads and schedule others as part of the team. + Well-presented alongside good written and verbal English skills. + Full valid UK driver's licence. Interested? Apply here for a fast-track path to the Hiring Manager. Your Previous Experience/Background Might Include: IT Support Technician, Technical Support Analyst, Helpdesk Support Technician, Associate IT Support Engineer, IT Support Specialist, Desktop Support, Desktop Support Engineer. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR. This role is being managed by our talent partner RR as such there is no need for agencies to call or send speculative CVs. Many thanks.
Service Desk Analyst Permanent Role Pay: £28,000 Location: Worle, Weston Super Mare A leading global client is seeking a Service Desk Analyst for a permanent position. You'll tackle 1st and 2nd line support issues while also managing troubleshooting tasks The Following requirements for this role are: Good understanding of Microsoft Azure ITIL Diagnosing and resolving issues at the first point of contact where possible. Permanent Role Pay: £28,000 If you are a Service Desk Analyst looking for a Permanent role then I want to hear from you. Please send your CV to (see below) or apply directly to the Ad! Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Apr 19, 2024
Full time
Service Desk Analyst Permanent Role Pay: £28,000 Location: Worle, Weston Super Mare A leading global client is seeking a Service Desk Analyst for a permanent position. You'll tackle 1st and 2nd line support issues while also managing troubleshooting tasks The Following requirements for this role are: Good understanding of Microsoft Azure ITIL Diagnosing and resolving issues at the first point of contact where possible. Permanent Role Pay: £28,000 If you are a Service Desk Analyst looking for a Permanent role then I want to hear from you. Please send your CV to (see below) or apply directly to the Ad! Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Service Desk Analyst Permanent Role Pay: 28,000 Location: Worle, Weston Super Mare A leading global client is seeking a Service Desk Analyst for a permanent position. You'll tackle 1st and 2nd line support issues while also managing troubleshooting tasks The Following requirements for this role are: Good understanding of Microsoft Azure ITIL Diagnosing and resolving issues at the first point of contact where possible. Permanent Role Pay: 28,000 If you are a Service Desk Analyst looking for a Permanent role then I want to hear from you. Please send your CV to (url removed) or apply directly to the Ad! Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Apr 19, 2024
Full time
Service Desk Analyst Permanent Role Pay: 28,000 Location: Worle, Weston Super Mare A leading global client is seeking a Service Desk Analyst for a permanent position. You'll tackle 1st and 2nd line support issues while also managing troubleshooting tasks The Following requirements for this role are: Good understanding of Microsoft Azure ITIL Diagnosing and resolving issues at the first point of contact where possible. Permanent Role Pay: 28,000 If you are a Service Desk Analyst looking for a Permanent role then I want to hear from you. Please send your CV to (url removed) or apply directly to the Ad! Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
IT Support Engineer, Service Desk, Brentwood and City of London Professional services company, c650 staff We are looking for a candidate with the following attributes. At least 5 years' experience in a 1st/2nd line IT Support role. Enthusiastic and motivated individual with a professional and courteous manner. Excellent customer service and communications skills, both written and verbal. Keen to learn and develop new skills, both through formal training and whilst in the role. Excellent time management skills. Able to prioritise workload to suit the needs of the business. Willingness to support users throughout the company by providing remote and desk-side support Ability to own and resolve IT Support issues, aiming to resolve as many calls as possible. Confidence to escalate calls internally and with third parties This role suits anyone with a keen interest in IT Support, looking to develop new skills. Experienced in the following technologies: Microsoft Windows 10 Microsoft Office, including Outlook Microsoft 365 Microsoft Exchange Microsoft SharePoint Active Directory VMWare Networking TCP/IP The role will be based primarily in Brentwood with travel to City of London office. 1 day working from Home
Apr 19, 2024
Full time
IT Support Engineer, Service Desk, Brentwood and City of London Professional services company, c650 staff We are looking for a candidate with the following attributes. At least 5 years' experience in a 1st/2nd line IT Support role. Enthusiastic and motivated individual with a professional and courteous manner. Excellent customer service and communications skills, both written and verbal. Keen to learn and develop new skills, both through formal training and whilst in the role. Excellent time management skills. Able to prioritise workload to suit the needs of the business. Willingness to support users throughout the company by providing remote and desk-side support Ability to own and resolve IT Support issues, aiming to resolve as many calls as possible. Confidence to escalate calls internally and with third parties This role suits anyone with a keen interest in IT Support, looking to develop new skills. Experienced in the following technologies: Microsoft Windows 10 Microsoft Office, including Outlook Microsoft 365 Microsoft Exchange Microsoft SharePoint Active Directory VMWare Networking TCP/IP The role will be based primarily in Brentwood with travel to City of London office. 1 day working from Home
Salary 25,000 - 30,000 GBP per year Requirements: - Key Responsibilities of the Technical Engineer (2nd line): Provide efficient and effective 2nd line technical support to internal users and clients via phone, email, and in-person. Diagnose and troubleshoot complex IT issues related to software, hardware, network, and infrastructure. Escalate unresolved issues to the appropriate teams or vendors and follow up to ensure timely resolution. Document all support activities, including troubleshooting steps, resolutions, and system configurations. Assist in the deployment and configuration of new hardware, software, and systems. Responsibilities: - Maintain and update IT inventory, including hardware, software licenses, and equipment documentation. Collaborate with other IT teams to identify recurring issues and recommend long-term solutions to improve system performance and reliability. Stay current with industry trends, technologies, and best practices to continuously enhance technical skills and knowledge. There will be occasional on call hours, 1-4 weeks supported by a substantial payment. Technologies: - Microsoft 365 - Azure - Microsoft Power Platform - Microsoft Dynamics 365 CRM More: Techsol Group are an experienced IT solutions and MSP provider that has been delivering IT excellence for over 25 years. We are a business that places our customers first, ensuring they receive the best quality technologies that meet business needs. With a highly experienced team, we are a company that values integrity, respect, knowledge, and well-being. Due to our continued success and ever-growing customer base, we are looking to immediately appoint Technical Engineers (2nd line). As a Technical IT support Engineer - 2nd Line, you will be responsible for providing technical assistance and support to internal users and clients in resolving complex IT/Helpdesk issues. Working closely with the IT services team, you will diagnose and troubleshoot software and hardware problems, escalate issues as necessary, and ensure timely resolution to minimise downtime and disruption to operations.
Apr 19, 2024
Full time
Salary 25,000 - 30,000 GBP per year Requirements: - Key Responsibilities of the Technical Engineer (2nd line): Provide efficient and effective 2nd line technical support to internal users and clients via phone, email, and in-person. Diagnose and troubleshoot complex IT issues related to software, hardware, network, and infrastructure. Escalate unresolved issues to the appropriate teams or vendors and follow up to ensure timely resolution. Document all support activities, including troubleshooting steps, resolutions, and system configurations. Assist in the deployment and configuration of new hardware, software, and systems. Responsibilities: - Maintain and update IT inventory, including hardware, software licenses, and equipment documentation. Collaborate with other IT teams to identify recurring issues and recommend long-term solutions to improve system performance and reliability. Stay current with industry trends, technologies, and best practices to continuously enhance technical skills and knowledge. There will be occasional on call hours, 1-4 weeks supported by a substantial payment. Technologies: - Microsoft 365 - Azure - Microsoft Power Platform - Microsoft Dynamics 365 CRM More: Techsol Group are an experienced IT solutions and MSP provider that has been delivering IT excellence for over 25 years. We are a business that places our customers first, ensuring they receive the best quality technologies that meet business needs. With a highly experienced team, we are a company that values integrity, respect, knowledge, and well-being. Due to our continued success and ever-growing customer base, we are looking to immediately appoint Technical Engineers (2nd line). As a Technical IT support Engineer - 2nd Line, you will be responsible for providing technical assistance and support to internal users and clients in resolving complex IT/Helpdesk issues. Working closely with the IT services team, you will diagnose and troubleshoot software and hardware problems, escalate issues as necessary, and ensure timely resolution to minimise downtime and disruption to operations.
Are you a skilled IT Support professional looking to step in to a more technical role, or perhaps a night owl tired of early mornings? This opportunity might be the perfect fit for you. You will be providing 1st and 2nd line support for a global law firm joining a friendly London based team. You will be working a set shift of 1-9pm, meaning you'll avoid the rush and save on travel costs. What's in it for you: Joining the evening shift team (1pm-9pm) Competitive salary and great benefits package Gain exposure to a range of technologies for personal and professional growth Key Responsibilities: Deskside/technical support Provide remote and on-site support for local and global users. Offer application support and troubleshoot hardware issues. Skills Required: Essential software knowledge: iManage/FileSite, Windows 10, Office 365, Citrix. Proficiency with essential hardware: laptops, desktops and phones. Experience working in a legal or professional services environment. Does this sound like your next role? Click ' Apply '
Apr 19, 2024
Full time
Are you a skilled IT Support professional looking to step in to a more technical role, or perhaps a night owl tired of early mornings? This opportunity might be the perfect fit for you. You will be providing 1st and 2nd line support for a global law firm joining a friendly London based team. You will be working a set shift of 1-9pm, meaning you'll avoid the rush and save on travel costs. What's in it for you: Joining the evening shift team (1pm-9pm) Competitive salary and great benefits package Gain exposure to a range of technologies for personal and professional growth Key Responsibilities: Deskside/technical support Provide remote and on-site support for local and global users. Offer application support and troubleshoot hardware issues. Skills Required: Essential software knowledge: iManage/FileSite, Windows 10, Office 365, Citrix. Proficiency with essential hardware: laptops, desktops and phones. Experience working in a legal or professional services environment. Does this sound like your next role? Click ' Apply '
Our client, a leading business in the IT Sector is seeking a Graduate IT Engineer to join their team on a full-time, permanent basis. Due to growth our client is looking to add a Graduate IT Engineer to their Help Desk team, where you will be joining a team of Engineers providing a high level of technical support to a broad range of clients. The ideal candidate will be Degree-educated in a relevant IT field, with a keen interest and passion for IT and Technology who is looking to progress their career within the sector. Due to the location of the office candidates will be required to have access to their own vehicle. Key Responsibilities: - Be the first point of contact for customers, providing a high level of technical support and customer service - Building relationships with clients and customers - Work towards SLAs in the team, ensuring targets are met within the company guidelines - Work through a range of 1st Line support tickets and queries from clients - Work on both day to day support tickets and project work for clients Key Experience: - Degree-educated in an IT discipline - Have a genuine and keen interest in IT - Researching IT in your own spare time, updating your knowledge whilst keeping updated with the latest tools and technologies - Previous experience in some form of customer-related role, where you have been required to provide a high level of customer service at all times This is the ideal opportunity for a Graduate IT Engineer to join a thriving business who are leaders within their field. You will be joining an experienced team of IT Engineers, working through a range of Help Desk tickets whilst also gaining experience in project work for a range of clients. As part of the role you will be supported with professional qualifications and will be provided with full training, with the opportunity to progress to 2nd and 3rd Line support in the future. CVs are being reviewed, so please apply now for immediate consideration.
Apr 19, 2024
Full time
Our client, a leading business in the IT Sector is seeking a Graduate IT Engineer to join their team on a full-time, permanent basis. Due to growth our client is looking to add a Graduate IT Engineer to their Help Desk team, where you will be joining a team of Engineers providing a high level of technical support to a broad range of clients. The ideal candidate will be Degree-educated in a relevant IT field, with a keen interest and passion for IT and Technology who is looking to progress their career within the sector. Due to the location of the office candidates will be required to have access to their own vehicle. Key Responsibilities: - Be the first point of contact for customers, providing a high level of technical support and customer service - Building relationships with clients and customers - Work towards SLAs in the team, ensuring targets are met within the company guidelines - Work through a range of 1st Line support tickets and queries from clients - Work on both day to day support tickets and project work for clients Key Experience: - Degree-educated in an IT discipline - Have a genuine and keen interest in IT - Researching IT in your own spare time, updating your knowledge whilst keeping updated with the latest tools and technologies - Previous experience in some form of customer-related role, where you have been required to provide a high level of customer service at all times This is the ideal opportunity for a Graduate IT Engineer to join a thriving business who are leaders within their field. You will be joining an experienced team of IT Engineers, working through a range of Help Desk tickets whilst also gaining experience in project work for a range of clients. As part of the role you will be supported with professional qualifications and will be provided with full training, with the opportunity to progress to 2nd and 3rd Line support in the future. CVs are being reviewed, so please apply now for immediate consideration.
1st/2nd Line Support Engineer- Portsmouth - 3-month contract My customer is looking for a dedicated 1st/2nd Line Support Engineer to help with issues up to L2. You'll be working within a technical Support Engineer Team, with your main duties to assist in dealing with all IT related queries which come through (Microsoft 365, Authentication, Active Directory, post migration issues) Primary day to day responsibilities will for the 1st/2nd Line Support Engineer will include: Previous experience in a 1st/2nd Line Support Engineer role focused on Microsoft Stack. Windows 10 - Administration and Support Office 365 - Administration and Support Active Directory experience Authentication issues. Post tenant-tenant migration issues. Exception customer service and communication skills Previous experience working with ticketing systems. (Service Now, Freshdesk, etc) This role would require you to be onsite, 5 days a week in Portsmouth for the duration of the 3 -month contract. To discuss this 1st/2nd Line Support Engineer opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Connor Smal , by exploring the VIQU IT Recruitment website . To be the first to hear about other exciting opportunities, technology, and recruitment news, please also follow us at ' VIQU IT Recruitment' on LinkedIn, and
Apr 19, 2024
Full time
1st/2nd Line Support Engineer- Portsmouth - 3-month contract My customer is looking for a dedicated 1st/2nd Line Support Engineer to help with issues up to L2. You'll be working within a technical Support Engineer Team, with your main duties to assist in dealing with all IT related queries which come through (Microsoft 365, Authentication, Active Directory, post migration issues) Primary day to day responsibilities will for the 1st/2nd Line Support Engineer will include: Previous experience in a 1st/2nd Line Support Engineer role focused on Microsoft Stack. Windows 10 - Administration and Support Office 365 - Administration and Support Active Directory experience Authentication issues. Post tenant-tenant migration issues. Exception customer service and communication skills Previous experience working with ticketing systems. (Service Now, Freshdesk, etc) This role would require you to be onsite, 5 days a week in Portsmouth for the duration of the 3 -month contract. To discuss this 1st/2nd Line Support Engineer opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Connor Smal , by exploring the VIQU IT Recruitment website . To be the first to hear about other exciting opportunities, technology, and recruitment news, please also follow us at ' VIQU IT Recruitment' on LinkedIn, and
IT Support Engineer, Service Desk, Brentwood and City of London Professional services company, c650 staff We are looking for a candidate with the following attributes. At least 5 years' experience in a 1st/2nd line IT Support role. Enthusiastic and motivated individual with a professional and courteous manner. Excellent customer service and communications skills, both written and verbal. Keen to learn and develop new skills, both through formal training and whilst in the role. Excellent time management skills. Able to prioritise workload to suit the needs of the business. Willingness to support users throughout the company by providing remote and desk-side support Ability to own and resolve IT Support issues, aiming to resolve as many calls as possible. Confidence to escalate calls internally and with third parties This role suits anyone with a keen interest in IT Support, looking to develop new skills. Experienced in the following technologies: Microsoft Windows 10 Microsoft Office, including Outlook Microsoft 365 Microsoft Exchange Microsoft SharePoint Active Directory VMWare Networking TCP/IP The role will be based primarily in Brentwood with travel to City of London office. 1 day working from Home
Apr 18, 2024
Full time
IT Support Engineer, Service Desk, Brentwood and City of London Professional services company, c650 staff We are looking for a candidate with the following attributes. At least 5 years' experience in a 1st/2nd line IT Support role. Enthusiastic and motivated individual with a professional and courteous manner. Excellent customer service and communications skills, both written and verbal. Keen to learn and develop new skills, both through formal training and whilst in the role. Excellent time management skills. Able to prioritise workload to suit the needs of the business. Willingness to support users throughout the company by providing remote and desk-side support Ability to own and resolve IT Support issues, aiming to resolve as many calls as possible. Confidence to escalate calls internally and with third parties This role suits anyone with a keen interest in IT Support, looking to develop new skills. Experienced in the following technologies: Microsoft Windows 10 Microsoft Office, including Outlook Microsoft 365 Microsoft Exchange Microsoft SharePoint Active Directory VMWare Networking TCP/IP The role will be based primarily in Brentwood with travel to City of London office. 1 day working from Home
Service Desk Support / 1st, 2nd Line / Contract / Warrington An urgent requirement for a IT support Engineer has become available with a retail organisation based in Warrington. This will be an initial 6 months and will require someone on-site for at least 3 or 4 days per week. Responsibilities: Responsible for providing support for all IT services in line with agreed Service Level Agreements Processing and coordinating timely responses to tickets and keeping customers appraised of progress to achieve resolution within agreed service levels Provide desk-side support to all employees in the Support Operations Centre Ensuring all tickets are logged and data captured in full and correctly Troubleshooting IT related issues from software to hardware, such as mobile phones, desk phones, laptops, PCs and printers Create a positive impression of the Service Desk by building a rapport with customers, focusing on business needs and delivering best possible customer service This role will move quickly and requires you to be available to start within 2 weeks. Interviews can be arranged immediately. Please apply with your CV via the link below or email me (Joss. co. uk) Service Desk Support / 1st, 2nd Line / Contract / Warrington Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: gb/en/how-spot-recruitment-scams-and-protect-yourself
Apr 18, 2024
Full time
Service Desk Support / 1st, 2nd Line / Contract / Warrington An urgent requirement for a IT support Engineer has become available with a retail organisation based in Warrington. This will be an initial 6 months and will require someone on-site for at least 3 or 4 days per week. Responsibilities: Responsible for providing support for all IT services in line with agreed Service Level Agreements Processing and coordinating timely responses to tickets and keeping customers appraised of progress to achieve resolution within agreed service levels Provide desk-side support to all employees in the Support Operations Centre Ensuring all tickets are logged and data captured in full and correctly Troubleshooting IT related issues from software to hardware, such as mobile phones, desk phones, laptops, PCs and printers Create a positive impression of the Service Desk by building a rapport with customers, focusing on business needs and delivering best possible customer service This role will move quickly and requires you to be available to start within 2 weeks. Interviews can be arranged immediately. Please apply with your CV via the link below or email me (Joss. co. uk) Service Desk Support / 1st, 2nd Line / Contract / Warrington Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: gb/en/how-spot-recruitment-scams-and-protect-yourself
1st/2nd Line Support Engineer My client, a Manufacturing company are looking for a 1st/2nd Line Support Engineer to welcome to their team based in Wellingborough. You will be tackling both 1st & 2nd Line tickets and occasionally travelling out to sites to provide in-person support. Location: Wellingborough Salary: up to £32,000 Key Responsibilities: Office 365 administration involving password resets, user licensing Mobile Device Management via Intune. Troubleshooting and fixing Printers Implementing a brand-new ERP System Technologies: Azure Windows Server Windows OS Office 365 Sharepoint Intune Networking Firewalls If this sounds like it could be for you, then please APPLY NOW or send your CV directly to Charles Roscoe at Allegiance Technology! Locations: Rothwell, Rushton, Desborough, Corby, Geddington, Burton Latimer, Thrapston, Wellingborough, Finedon, Market Harborough, Northampton, Rushden Key Words: 1st Line, First Line, 2nd Line, Second Line, IT Technician, ICT Technician, IT Engineer, IT Support Analyst, Service Desk Analyst, Helpdesk Analyst
Apr 18, 2024
Full time
1st/2nd Line Support Engineer My client, a Manufacturing company are looking for a 1st/2nd Line Support Engineer to welcome to their team based in Wellingborough. You will be tackling both 1st & 2nd Line tickets and occasionally travelling out to sites to provide in-person support. Location: Wellingborough Salary: up to £32,000 Key Responsibilities: Office 365 administration involving password resets, user licensing Mobile Device Management via Intune. Troubleshooting and fixing Printers Implementing a brand-new ERP System Technologies: Azure Windows Server Windows OS Office 365 Sharepoint Intune Networking Firewalls If this sounds like it could be for you, then please APPLY NOW or send your CV directly to Charles Roscoe at Allegiance Technology! Locations: Rothwell, Rushton, Desborough, Corby, Geddington, Burton Latimer, Thrapston, Wellingborough, Finedon, Market Harborough, Northampton, Rushden Key Words: 1st Line, First Line, 2nd Line, Second Line, IT Technician, ICT Technician, IT Engineer, IT Support Analyst, Service Desk Analyst, Helpdesk Analyst
Our client, a leading business in the IT Sector is seeking a Graduate IT Engineer to join their team on a full-time, permanent basis. Due to growth our client is looking to add a Graduate IT Engineer to their Help Desk team, where you will be joining a team of Engineers providing a high level of technical support to a broad range of clients. The ideal candidate will be Degree-educated in a relevant IT field, with a keen interest and passion for IT and Technology who is looking to progress their career within the sector. Due to the location of the office candidates will be required to have access to their own vehicle. Key Responsibilities: - Be the first point of contact for customers, providing a high level of technical support and customer service - Building relationships with clients and customers - Work towards SLAs in the team, ensuring targets are met within the company guidelines - Work through a range of 1st Line support tickets and queries from clients - Work on both day to day support tickets and project work for clients Key Experience: - Degree-educated in an IT discipline - Have a genuine and keen interest in IT - Researching IT in your own spare time, updating your knowledge whilst keeping updated with the latest tools and technologies - Previous experience in some form of customer-related role, where you have been required to provide a high level of customer service at all times This is the ideal opportunity for a Graduate IT Engineer to join a thriving business who are leaders within their field. You will be joining an experienced team of IT Engineers, working through a range of Help Desk tickets whilst also gaining experience in project work for a range of clients. As part of the role you will be supported with professional qualifications and will be provided with full training, with the opportunity to progress to 2nd and 3rd Line support in the future. CVs are being reviewed, so please apply now for immediate consideration.
Apr 18, 2024
Full time
Our client, a leading business in the IT Sector is seeking a Graduate IT Engineer to join their team on a full-time, permanent basis. Due to growth our client is looking to add a Graduate IT Engineer to their Help Desk team, where you will be joining a team of Engineers providing a high level of technical support to a broad range of clients. The ideal candidate will be Degree-educated in a relevant IT field, with a keen interest and passion for IT and Technology who is looking to progress their career within the sector. Due to the location of the office candidates will be required to have access to their own vehicle. Key Responsibilities: - Be the first point of contact for customers, providing a high level of technical support and customer service - Building relationships with clients and customers - Work towards SLAs in the team, ensuring targets are met within the company guidelines - Work through a range of 1st Line support tickets and queries from clients - Work on both day to day support tickets and project work for clients Key Experience: - Degree-educated in an IT discipline - Have a genuine and keen interest in IT - Researching IT in your own spare time, updating your knowledge whilst keeping updated with the latest tools and technologies - Previous experience in some form of customer-related role, where you have been required to provide a high level of customer service at all times This is the ideal opportunity for a Graduate IT Engineer to join a thriving business who are leaders within their field. You will be joining an experienced team of IT Engineers, working through a range of Help Desk tickets whilst also gaining experience in project work for a range of clients. As part of the role you will be supported with professional qualifications and will be provided with full training, with the opportunity to progress to 2nd and 3rd Line support in the future. CVs are being reviewed, so please apply now for immediate consideration.
Are you a skilled IT Support professional looking to step in to a more technical role, or perhaps a night owl tired of early mornings? This opportunity might be the perfect fit for you. You will be providing 1st and 2nd line support for a global law firm joining a friendly London based team. You will be working a set shift of 1-9pm, meaning you ll avoid the rush and save on travel costs. What s in it for you: Joining the evening shift team (1pm-9pm) Competitive salary and great benefits package Gain exposure to a range of technologies for personal and professional growth Key Responsibilities: Deskside/technical support Provide remote and on-site support for local and global users. Offer application support and troubleshoot hardware issues. Skills Required: Essential software knowledge: iManage/FileSite, Windows 10, Office 365, Citrix. Proficiency with essential hardware: laptops, desktops and phones. Experience working in a legal or professional services environment. Does this sound like your next role? Click ' Apply
Apr 18, 2024
Full time
Are you a skilled IT Support professional looking to step in to a more technical role, or perhaps a night owl tired of early mornings? This opportunity might be the perfect fit for you. You will be providing 1st and 2nd line support for a global law firm joining a friendly London based team. You will be working a set shift of 1-9pm, meaning you ll avoid the rush and save on travel costs. What s in it for you: Joining the evening shift team (1pm-9pm) Competitive salary and great benefits package Gain exposure to a range of technologies for personal and professional growth Key Responsibilities: Deskside/technical support Provide remote and on-site support for local and global users. Offer application support and troubleshoot hardware issues. Skills Required: Essential software knowledge: iManage/FileSite, Windows 10, Office 365, Citrix. Proficiency with essential hardware: laptops, desktops and phones. Experience working in a legal or professional services environment. Does this sound like your next role? Click ' Apply
An exciting opportunity has arisen for an IT Support engineer to join my client in West Sussex. This role will see you working within a small team where you will take responsibility for ensuring the reliability of IT systems and direct the support team in their day-to-day tasks. Responsibilities: Support a wide range of services including, network devices, security, data protection, Office 365, print management, mobile device management etc. Ensure that team members follow the agreed ticket escalation protocol Ensure fair distribution of helpdesk tickets and related tasks, and escalate as necessary to the ICT Services Coordinator Facilitate the installation and maintenance of software and hardware Oversee the database of users, network access rights, and Group Policy and Active Directory Required experience: 1st - 2nd line support across a variety of tech including: Windows and Apple OS Office 365 It would be ideal if you had experience working with the following: Active directory, DHCP, DNS, Group policy etc. Mobile Device management Networking The salary for the role is up to £40k + benefits. The location for this role is commutable from Chichester, Petersfield, Bognor Regis, Horsham, Worthing and the surrounding areas. To apply for the role, please respond to this advert or email Related terms: 1st line support, 2nd line support, support technician, technical support engineer. First line support, second line support. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Apr 18, 2024
Full time
An exciting opportunity has arisen for an IT Support engineer to join my client in West Sussex. This role will see you working within a small team where you will take responsibility for ensuring the reliability of IT systems and direct the support team in their day-to-day tasks. Responsibilities: Support a wide range of services including, network devices, security, data protection, Office 365, print management, mobile device management etc. Ensure that team members follow the agreed ticket escalation protocol Ensure fair distribution of helpdesk tickets and related tasks, and escalate as necessary to the ICT Services Coordinator Facilitate the installation and maintenance of software and hardware Oversee the database of users, network access rights, and Group Policy and Active Directory Required experience: 1st - 2nd line support across a variety of tech including: Windows and Apple OS Office 365 It would be ideal if you had experience working with the following: Active directory, DHCP, DNS, Group policy etc. Mobile Device management Networking The salary for the role is up to £40k + benefits. The location for this role is commutable from Chichester, Petersfield, Bognor Regis, Horsham, Worthing and the surrounding areas. To apply for the role, please respond to this advert or email Related terms: 1st line support, 2nd line support, support technician, technical support engineer. First line support, second line support. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
1st Line Support Engineer My client, an award-winning Managed Service Provider based in Cambridgeshire, is looking for a 1st Line Support Engineer to join their team! This role offers an exciting opportunity to work in a friendly, but challenging, environment whereby you will be highly appreciated. Location: Cambridge Salary: Up to £25,000 Working hours: Between 10am-6pm Responsibilities: Providing excellent customer experience, through issue resolution, and friendly customer service Answering and logging incoming call and chat support requests Maintaining detailed, accurate notes and time records Troubleshooting and resolving technical issues until resolution or escalation Referencing and updating client documentation and user guides Liaising with 3rd party software vendors Escalate incidents and service requests to 2nd line support where necessary Key skills: Windows Server & Desktop Office 365 administration and troubleshooting Familiarity with Active Directory, user management, and group policies. Networking experience If you are a skilled Service Desk Engineer seeking an opportunity to make a meaningful impact while advancing your career in the dynamic realm of Managed Service Providers, please apply with an up-to-date copy of your CV! Key skills: IT Support, IT Technician, IT Engineer, 1st Line, First Line, Support Engineer, IT Analyst Location: Cambridgeshire, Cambridge, Huntingdon, St Ives, March, Corby, Ounde, Peterborough, Stanford, Wellingborough, Sawtry, St Neots
Apr 18, 2024
Full time
1st Line Support Engineer My client, an award-winning Managed Service Provider based in Cambridgeshire, is looking for a 1st Line Support Engineer to join their team! This role offers an exciting opportunity to work in a friendly, but challenging, environment whereby you will be highly appreciated. Location: Cambridge Salary: Up to £25,000 Working hours: Between 10am-6pm Responsibilities: Providing excellent customer experience, through issue resolution, and friendly customer service Answering and logging incoming call and chat support requests Maintaining detailed, accurate notes and time records Troubleshooting and resolving technical issues until resolution or escalation Referencing and updating client documentation and user guides Liaising with 3rd party software vendors Escalate incidents and service requests to 2nd line support where necessary Key skills: Windows Server & Desktop Office 365 administration and troubleshooting Familiarity with Active Directory, user management, and group policies. Networking experience If you are a skilled Service Desk Engineer seeking an opportunity to make a meaningful impact while advancing your career in the dynamic realm of Managed Service Providers, please apply with an up-to-date copy of your CV! Key skills: IT Support, IT Technician, IT Engineer, 1st Line, First Line, Support Engineer, IT Analyst Location: Cambridgeshire, Cambridge, Huntingdon, St Ives, March, Corby, Ounde, Peterborough, Stanford, Wellingborough, Sawtry, St Neots
Role: Junior IT Support Engineer Location: Wolverhampton Salary: 18,000 - 20,000 Professional Development & Excellent Benefits! Sector: Managed IT Services We are looking for an experienced IT Service Desk Analyst to join our IT Solutions team. The successful candidate will be responsible for providing technical support and guidance to our customers, and ensuring that IT related problems are resolved in a timely manner. Key Responsibilities: Provide technical support to customers via phone, email, and live chat. Troubleshoot and resolve IT-related problems. Monitor and respond to customer inquiries and complaints. Maintain customer records and update them as needed. Provide feedback and suggestions for improving the customer experience. Follow up with customers to ensure their satisfaction with our services. Required Skills: Experience providing 1st Line Support Active Directory & Group Policy Office 365 - Admin portal SharePoint Knowledge of Windows Server 2012 & 2016 Understanding of Hyper V & Citrix Networking knowledge - Routers, Switches, WAPs, Firewalls, DNS, DHCP. Windows & Mac OS's Hardware builds and updates Endpoint threat management products Excellent written & verbal communication skills Skills that will make you stand out: Azure AD MSP experience ConnectWise CompTIA A+ & Network+ Microsoft certifications If the opportunity to gain exposure to new technologies and work within an exciting & technical environment is something of interest to you, please apply for this role ASAP. Please email me on ( thomas com. ) 1st Line Support - 2nd line support - Active Directory - Office 365 - Windows OS - macOS - Hardware - Hyper V - Citrix - Servers - Networking - Security In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 18, 2024
Full time
Role: Junior IT Support Engineer Location: Wolverhampton Salary: 18,000 - 20,000 Professional Development & Excellent Benefits! Sector: Managed IT Services We are looking for an experienced IT Service Desk Analyst to join our IT Solutions team. The successful candidate will be responsible for providing technical support and guidance to our customers, and ensuring that IT related problems are resolved in a timely manner. Key Responsibilities: Provide technical support to customers via phone, email, and live chat. Troubleshoot and resolve IT-related problems. Monitor and respond to customer inquiries and complaints. Maintain customer records and update them as needed. Provide feedback and suggestions for improving the customer experience. Follow up with customers to ensure their satisfaction with our services. Required Skills: Experience providing 1st Line Support Active Directory & Group Policy Office 365 - Admin portal SharePoint Knowledge of Windows Server 2012 & 2016 Understanding of Hyper V & Citrix Networking knowledge - Routers, Switches, WAPs, Firewalls, DNS, DHCP. Windows & Mac OS's Hardware builds and updates Endpoint threat management products Excellent written & verbal communication skills Skills that will make you stand out: Azure AD MSP experience ConnectWise CompTIA A+ & Network+ Microsoft certifications If the opportunity to gain exposure to new technologies and work within an exciting & technical environment is something of interest to you, please apply for this role ASAP. Please email me on ( thomas com. ) 1st Line Support - 2nd line support - Active Directory - Office 365 - Windows OS - macOS - Hardware - Hyper V - Citrix - Servers - Networking - Security In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Please note this role is contracted for a 12-month fixed-term contract SThree are delighted to announce that we're looking for a talented Service Delivery Engineer to join our wonderful team for 12 months. The Service Delivery Engineer provides 1st and 2nd line Support for all services, user provisioning, hardware break fix, monitoring and resolution of any issues affecting IT services and infrastructure providing clear and concise advice and guidance to all stakeholders whilst maintaining a professional standard. This role will have a requirement to provide on site technical support based from our London office, however travel to other UK offices may be required. About us SThree is the global STEM-specialist talent partner that connects sought-after specialists in life sciences, technology, engineering and mathematics with innovative organisations across the world. We are the number one destination for talent in the best STEM markets: Recruiting highly skilled professionals and discovering life-changing jobs for the unsung heroes who will positively shape our future. What are the day-to-day tasks? Providing 1st and 2nd line support for all IT products and services. Proactively taking ownership of Technology Support issues as they relate to specific sites as defined by the Service Delivery Manager. Answer inbound calls, live chat, and self-service requests; document, prioritise, assign, track and respond to incidents and requests in a timely manner. Ownership of Desktop equipment (Laptops and peripherals), Video Conferencing, Audio Visual and Telephony issues in regional sites either through active engagement with third party vendors or by travelling when required. Escalating problems to internal and external 3rd level support (other Group Technology resources and 3rd party suppliers) as appropriate and acting as a resource to implement solutions under 3rd level support direction. Providing liaison between the regional customers and Group Technology, with the twin aims of ensuring that Group Technology understands the customer's needs and concerns, and that the customers understand Group Technology's plans and assumptions. Ownership of asset management process in region. Responsible for local office delivery projects as directed by the Service Delivery Manager Role may involve work outside of core hours including when travelling to other UK Offices. Working in collaboration with regional service delivery colleagues to identify trends/ patterns in problem management and to work collaboratively to resolve these. Follow documented procedures to manage secure access to IT systems for starters, leavers, and any internal staffing changes. Maintain operation logs on all events, warnings and alerts, as well as recording and classifying all messages. Ensure that all routine housekeeping tasks are completed on all operational infrastructure and IT services in a timely manner. Liaise with 3rd party suppliers for escalation of production issues Involvement in office setup, refurbishment and retirement of legacy technology. Experience, Knowledge & Skills Demonstrate very good expertise in current server and desktop operating systems, wide-area and local-area networking, the Internet and telephony and video conferencing communications i.e. Microsoft Teams/ O365. Mobile and Laptop device management including In tune. Cisco routers and switches would be an advantage although not critical. Experience with Microsoft Power Platform would be an advantage although not critical. Experience with knowledge bases for support, including documenting knowledge articles. Qualifications Degree qualified in a Technology/Technology discipline (preferred) Benefits for our U.K. teams include: The choice to work flexibly from home and the office, in line with our hybrid working principles Bonus linked to company and personal performance Generous 28 days holiday allowance, plus public holidays Annual leave purchase scheme Five days paid Caregiver/Dependant leave per annum Five paid days off per year for volunteering Private healthcare, discounted dental insurance and health care cashback scheme Opportunity to participate in the company share scheme Access to a range of retail discounts and saving What we stand for We're committed to ensuring for our colleagues, candidates and communities, that all processes are equitable, and everyone is treated with fairness and dignity where everyone belongs, is valued and is connected. If you need any assistance or reasonable adjustments in submitting your application, please let us know, and we'll be happy to help. While SThree is committed to hybrid working and these roles will fall under this policy, it is important to note that for a successful and efficient delivery of the project there will be a requirement for extended attendance in the office in line with the hybrid working policy. What we stand for We create community and deliver change that transforms the future for everyone. With this in mind, we're committed to ensuring for our colleagues, candidates and communities, that all processes are equitable and everyone is treated with fairness and dignity where everyone belongs, is valued and is connected. If you need any assistance or reasonable adjustments in submitting your application, please let us know, and we'll be happy to help.
Apr 18, 2024
Contractor
Please note this role is contracted for a 12-month fixed-term contract SThree are delighted to announce that we're looking for a talented Service Delivery Engineer to join our wonderful team for 12 months. The Service Delivery Engineer provides 1st and 2nd line Support for all services, user provisioning, hardware break fix, monitoring and resolution of any issues affecting IT services and infrastructure providing clear and concise advice and guidance to all stakeholders whilst maintaining a professional standard. This role will have a requirement to provide on site technical support based from our London office, however travel to other UK offices may be required. About us SThree is the global STEM-specialist talent partner that connects sought-after specialists in life sciences, technology, engineering and mathematics with innovative organisations across the world. We are the number one destination for talent in the best STEM markets: Recruiting highly skilled professionals and discovering life-changing jobs for the unsung heroes who will positively shape our future. What are the day-to-day tasks? Providing 1st and 2nd line support for all IT products and services. Proactively taking ownership of Technology Support issues as they relate to specific sites as defined by the Service Delivery Manager. Answer inbound calls, live chat, and self-service requests; document, prioritise, assign, track and respond to incidents and requests in a timely manner. Ownership of Desktop equipment (Laptops and peripherals), Video Conferencing, Audio Visual and Telephony issues in regional sites either through active engagement with third party vendors or by travelling when required. Escalating problems to internal and external 3rd level support (other Group Technology resources and 3rd party suppliers) as appropriate and acting as a resource to implement solutions under 3rd level support direction. Providing liaison between the regional customers and Group Technology, with the twin aims of ensuring that Group Technology understands the customer's needs and concerns, and that the customers understand Group Technology's plans and assumptions. Ownership of asset management process in region. Responsible for local office delivery projects as directed by the Service Delivery Manager Role may involve work outside of core hours including when travelling to other UK Offices. Working in collaboration with regional service delivery colleagues to identify trends/ patterns in problem management and to work collaboratively to resolve these. Follow documented procedures to manage secure access to IT systems for starters, leavers, and any internal staffing changes. Maintain operation logs on all events, warnings and alerts, as well as recording and classifying all messages. Ensure that all routine housekeeping tasks are completed on all operational infrastructure and IT services in a timely manner. Liaise with 3rd party suppliers for escalation of production issues Involvement in office setup, refurbishment and retirement of legacy technology. Experience, Knowledge & Skills Demonstrate very good expertise in current server and desktop operating systems, wide-area and local-area networking, the Internet and telephony and video conferencing communications i.e. Microsoft Teams/ O365. Mobile and Laptop device management including In tune. Cisco routers and switches would be an advantage although not critical. Experience with Microsoft Power Platform would be an advantage although not critical. Experience with knowledge bases for support, including documenting knowledge articles. Qualifications Degree qualified in a Technology/Technology discipline (preferred) Benefits for our U.K. teams include: The choice to work flexibly from home and the office, in line with our hybrid working principles Bonus linked to company and personal performance Generous 28 days holiday allowance, plus public holidays Annual leave purchase scheme Five days paid Caregiver/Dependant leave per annum Five paid days off per year for volunteering Private healthcare, discounted dental insurance and health care cashback scheme Opportunity to participate in the company share scheme Access to a range of retail discounts and saving What we stand for We're committed to ensuring for our colleagues, candidates and communities, that all processes are equitable, and everyone is treated with fairness and dignity where everyone belongs, is valued and is connected. If you need any assistance or reasonable adjustments in submitting your application, please let us know, and we'll be happy to help. While SThree is committed to hybrid working and these roles will fall under this policy, it is important to note that for a successful and efficient delivery of the project there will be a requirement for extended attendance in the office in line with the hybrid working policy. What we stand for We create community and deliver change that transforms the future for everyone. With this in mind, we're committed to ensuring for our colleagues, candidates and communities, that all processes are equitable and everyone is treated with fairness and dignity where everyone belongs, is valued and is connected. If you need any assistance or reasonable adjustments in submitting your application, please let us know, and we'll be happy to help.
1st/2nd Line Support Engineer My client, a Manufacturing company are looking for a 1st/2nd Line Support Engineer to welcome to their team based in Wellingborough. You will be tackling both 1st & 2nd Line tickets and occasionally travelling out to sites to provide in-person support. Location: Wellingborough Salary: up to 32,000 Key Responsibilities: Office 365 administration involving password resets, user licensing Mobile Device Management via Intune. Troubleshooting and fixing Printers Implementing a brand-new ERP System Technologies: Azure Windows Server Windows OS Office 365 Sharepoint Intune Networking Firewalls If this sounds like it could be for you, then please APPLY NOW or send your CV directly to Charles Roscoe at Allegiance Technology! Locations: Rothwell, Rushton, Desborough, Corby, Geddington, Burton Latimer, Thrapston, Wellingborough, Finedon, Market Harborough, Northampton, Rushden Key Words: 1st Line, First Line, 2nd Line, Second Line, IT Technician, ICT Technician, IT Engineer, IT Support Analyst, Service Desk Analyst, Helpdesk Analyst
Apr 18, 2024
Full time
1st/2nd Line Support Engineer My client, a Manufacturing company are looking for a 1st/2nd Line Support Engineer to welcome to their team based in Wellingborough. You will be tackling both 1st & 2nd Line tickets and occasionally travelling out to sites to provide in-person support. Location: Wellingborough Salary: up to 32,000 Key Responsibilities: Office 365 administration involving password resets, user licensing Mobile Device Management via Intune. Troubleshooting and fixing Printers Implementing a brand-new ERP System Technologies: Azure Windows Server Windows OS Office 365 Sharepoint Intune Networking Firewalls If this sounds like it could be for you, then please APPLY NOW or send your CV directly to Charles Roscoe at Allegiance Technology! Locations: Rothwell, Rushton, Desborough, Corby, Geddington, Burton Latimer, Thrapston, Wellingborough, Finedon, Market Harborough, Northampton, Rushden Key Words: 1st Line, First Line, 2nd Line, Second Line, IT Technician, ICT Technician, IT Engineer, IT Support Analyst, Service Desk Analyst, Helpdesk Analyst
Job Title: 2nd Line Engineer Location: Cambridge (Hybrid) Salary: Up to £35,000 DOE Are you a skilled IT professional with a passion for cloud technologies? Do you thrive in a dynamic environment where you can apply your expertise to solve complex technical issues? If so, we have the perfect opportunity for you! We are currently seeking a talented, outgoing 2nd Line Engineer to join our clients team in Cambridge, this is a hybrid role. As a 2nd Line Engineer, you will play a crucial role in supporting our clients and ensuring the smooth operation of their IT systems. Key Responsibilities: Provide technical support and troubleshooting for escalated issues from the 1st Line support team. Diagnose and resolve technical hardware and software issues across a variety of platforms and systems. Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners. Ensure security measures are implemented and maintained across all systems. Collaborate with other team members to improve efficiency and effectiveness of IT operations. Requirements: Extensive experience working with O365, Azure, and Active Directory, Networking. Previous experience working for a Managed Service Provider (MSP) is highly desirable. Strong knowledge of cloud-based solutions and end-user support. Excellent communication and customer service skills. Ability to work independently and as part of a team. Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator Associate) are a plus. This is a fantastic opportunity for an ambitious individual who is looking to take their career to the next level. If you are passionate about technology and eager to work with cutting-edge cloud solutions, we want to hear from you! To apply, please submit your CV for immediate consideration.
Apr 18, 2024
Full time
Job Title: 2nd Line Engineer Location: Cambridge (Hybrid) Salary: Up to £35,000 DOE Are you a skilled IT professional with a passion for cloud technologies? Do you thrive in a dynamic environment where you can apply your expertise to solve complex technical issues? If so, we have the perfect opportunity for you! We are currently seeking a talented, outgoing 2nd Line Engineer to join our clients team in Cambridge, this is a hybrid role. As a 2nd Line Engineer, you will play a crucial role in supporting our clients and ensuring the smooth operation of their IT systems. Key Responsibilities: Provide technical support and troubleshooting for escalated issues from the 1st Line support team. Diagnose and resolve technical hardware and software issues across a variety of platforms and systems. Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners. Ensure security measures are implemented and maintained across all systems. Collaborate with other team members to improve efficiency and effectiveness of IT operations. Requirements: Extensive experience working with O365, Azure, and Active Directory, Networking. Previous experience working for a Managed Service Provider (MSP) is highly desirable. Strong knowledge of cloud-based solutions and end-user support. Excellent communication and customer service skills. Ability to work independently and as part of a team. Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator Associate) are a plus. This is a fantastic opportunity for an ambitious individual who is looking to take their career to the next level. If you are passionate about technology and eager to work with cutting-edge cloud solutions, we want to hear from you! To apply, please submit your CV for immediate consideration.