Role Summary
Be at the forefront of ICT improvements and transformation within the Fire & Rescue Service (AF&RS). We are seeking a visionary leader to shape our future ICT and digital strategy, make further improvements to our infrastructure and ensure our ICT systems are resilient, reliable, and accessible to all staff 24/7.
This is a new role leading the development of an integrated ICT strategy and technology roadmap and overseeing the delivery of technology initiatives. This business-critical position will require you to work effectively with key stakeholders to create and implement an ICT strategy which aligns with our organisational goals and ambitions, ensures the integration and enhancement of our systems and improved user experience.
This role will require an ambitious, forward-thinking individual who has the technical knowledge, drive and passion to make a big difference. You will have a unique opportunity to make the role your own and bring your experience, ideas, influencing skills and technical expertise to our organisation. With challenging budgets, a creative and innovative approach is key, as is the exploration of potential funding sources.
Some of the things you’ll be doing
Strategic Leadership : Drive continuous improvement, culture change, and effective performance management. Act as the advocate for AF&RS’s digital vision, engaging leadership and representing AF&RS in local and national digital forums.
Expert Consultation : Offer expert guidance on ICT matters to senior stakeholders and the Fire Authority, enabling discussions on modern ICT and digital technology.
System Management : Ensure the efficiency, reliability, security, and cost-effectiveness of ICT systems and technology. Oversee external IT helpdesk providers and business continuity plans.
Infrastructure Enhancement : Drive continual improvements to the ICT infrastructure to ensure a solid foundation and enhanced user experience. Collaborate with stakeholders to define and implement improvements, presenting robust business cases for investment.
Digital Horizon-Scanning : Stay updated on digital developments and evaluate new technologies potential benefits, risks, and affordability aligned with the ICT strategy.
Strategy Development : Lead the creation and implementation of AF&RS’s cohesive ICT and Digital Strategy, fostering innovative and integrated improvements.
Project Oversight : Oversee the successful delivery of all ICT, digital, and systems projects. Establish governance structures, aligning with the ICT strategy and legal compliance.
Change Management : Implement efficient change processes, improving service quality and business continuity while minimising disruption.
Risk Management: Proactively assess and monitor ICT-related risks across AF&RS, implementing effective controls and mitigations.
Resource Optimisation : Develop an appropriate ICT organisational structure, optimising internal and external resources to ensure delivery and an integrated approach.
Team Leadership : Provide training and mentoring to internal ICT staff, fostering a responsive and agile cross-functional team.
Stakeholder Engagement: Liaise with stakeholders across AF&RS, building strong internal networks to maximise technology benefits.
Policy Implementation : Develop and implement up-to-date ICT policies ensuring robust controls across AF&RS. Liaise with internal data protection teams, ensuring ICT developments are compliant with relevant information legislation. Act as the Deputy Senior Risk Owner ensuring high-quality governance standards and compliance.
Training Alignment : Identify and evaluate ICT training aligned with the ICT strategy and budget requirements.
Budget Management : Manage ICT budgets aligned with the ICT strategy, forecasting and reviewing budgetary arrangements and exploring potential funding opportunities.
What we’ll need from you:
Essential:
Proven experience in senior ICT leadership role, driving digital transformation and strategy (ideally within the emergency services or public sector – but not essential).
Demonstrable experience in design, sourcing, transition, delivery and implementation of new technology and data capabilities.
Excellent up-to-date technical knowledge of ICT and the technology landscape.
Extensive knowledge of digital, data and technology regulations and best practice methodologies (e.g. ITIL, ISO) and performance benchmarking. You will also maintain up-to-date technical knowledge of ICT and the technology landscape.
Significant experience of leading and managing high performing teams (via direct or matrix management).
Proven experience of strategic service planning, business processes, developing, leading, and implementing IT/ICT strategies and change programs.
Experience of successfully managing high quality business-as-usual (BAU) ICT, while also inspiring, leading, and driving innovative solutions.
Proven experience of proactively managing business continuity and cyber security arrangements.
Significant experience of dealing with vendors and third parties including experience of procuring, negotiating, and robustly managing business-critical service contractors.
Degree level education, or equivalent, in business, computer science or a related field of study, or proven relevant business experience.
Professional ICT qualifications (such as ITIL or accredited status such as Chartered IT Professional CITP), or equivalent through a combination of proven relevant training, experience and evidenced continuing professional development.
Highly effective communication and influencing skills across the full breadth of written, verbal, presentation, and digital media. You will be able to engage, advise and explain technical matters in a non-technical way.
Adaptable, inclusive, and values-based leadership and people management skills.
Relationship building and collaboration skills with the ability to influence strategic thinking and approaches to complex service issues.
Strong analytical, research, numerical and decision-making skills, to deal with complex service delivery.
Ability to manage and prioritise high workloads, with pressing and conflicting deadlines.
Desirable:
Comprehensive budget-creation and budget-management experience including identifying and evaluating opportunities, negotiation, and delivering efficiencies.
Experience of working in a climate of transformation and/or continuous improvement and supporting others in uncertain times.
Experience of working for an emergency service or local authority.
Experience of Information and Data Governance and/or of being a Senior Risk Information Officer (SIRO) or Deputy SIRO.
Experience of portfolio and project management methodologies and tailoring these for significant ICT projects and organisational context.
Proven ICT risk management experience.
High level of political awareness and acuity to interact with senior stakeholders and elected Members.
Foundation or Practitioner level qualification in programme or project management.
What you can expect in return
27 days annual holiday (plus public holidays) rising to 31 days after 5 years, and 32 after 10 years of service
Local Government Pension - Defined Benefit Scheme
Flexible and hybrid working
Electric Vehicle Salary Sacrifice Scheme
Cycle to Work scheme
Welfare and Wellbeing services
Staff Engagement Groups
Access to a Medical Intervention Scheme which can support staff to access private medical assessments and treatments
Access to Blue Light card with offers online and high street discounts
Use of the multi-gym, sports hall, restaurant, free parking, and beautiful open surroundings at our Headquarters in Portishead
Please note - as this post is based at our Headquarters which we share with Avon & Somerset Police, the successful applicant will be required to undergo a security clearance check & DBS check.
Further Information
If you would like to have an informal conversation with the hiring manager for this role please contact recruitment@avonfire.gov.uk to request this.
How to apply: The full job description can be found on our careers pages: Head of ICT | Yes You Can! The Avon Fire & Rescue Service Job . Once you have read the job description please submit a tailored CV demonstrating how your skills and experience match the requirements of the role.
Late applications will not be accepted. Please quote job reference number 1023 [JD number] on any communications. Thank you.
Avon Fire & Rescue Service is committed to securing equality of opportunity. W e welcome applications from all members of our community who are currently under-represented at Avon Fire & Rescue Service, particularly women, Disabled people and members of ethnic minority communities.
Dec 20, 2023
Full time
Role Summary
Be at the forefront of ICT improvements and transformation within the Fire & Rescue Service (AF&RS). We are seeking a visionary leader to shape our future ICT and digital strategy, make further improvements to our infrastructure and ensure our ICT systems are resilient, reliable, and accessible to all staff 24/7.
This is a new role leading the development of an integrated ICT strategy and technology roadmap and overseeing the delivery of technology initiatives. This business-critical position will require you to work effectively with key stakeholders to create and implement an ICT strategy which aligns with our organisational goals and ambitions, ensures the integration and enhancement of our systems and improved user experience.
This role will require an ambitious, forward-thinking individual who has the technical knowledge, drive and passion to make a big difference. You will have a unique opportunity to make the role your own and bring your experience, ideas, influencing skills and technical expertise to our organisation. With challenging budgets, a creative and innovative approach is key, as is the exploration of potential funding sources.
Some of the things you’ll be doing
Strategic Leadership : Drive continuous improvement, culture change, and effective performance management. Act as the advocate for AF&RS’s digital vision, engaging leadership and representing AF&RS in local and national digital forums.
Expert Consultation : Offer expert guidance on ICT matters to senior stakeholders and the Fire Authority, enabling discussions on modern ICT and digital technology.
System Management : Ensure the efficiency, reliability, security, and cost-effectiveness of ICT systems and technology. Oversee external IT helpdesk providers and business continuity plans.
Infrastructure Enhancement : Drive continual improvements to the ICT infrastructure to ensure a solid foundation and enhanced user experience. Collaborate with stakeholders to define and implement improvements, presenting robust business cases for investment.
Digital Horizon-Scanning : Stay updated on digital developments and evaluate new technologies potential benefits, risks, and affordability aligned with the ICT strategy.
Strategy Development : Lead the creation and implementation of AF&RS’s cohesive ICT and Digital Strategy, fostering innovative and integrated improvements.
Project Oversight : Oversee the successful delivery of all ICT, digital, and systems projects. Establish governance structures, aligning with the ICT strategy and legal compliance.
Change Management : Implement efficient change processes, improving service quality and business continuity while minimising disruption.
Risk Management: Proactively assess and monitor ICT-related risks across AF&RS, implementing effective controls and mitigations.
Resource Optimisation : Develop an appropriate ICT organisational structure, optimising internal and external resources to ensure delivery and an integrated approach.
Team Leadership : Provide training and mentoring to internal ICT staff, fostering a responsive and agile cross-functional team.
Stakeholder Engagement: Liaise with stakeholders across AF&RS, building strong internal networks to maximise technology benefits.
Policy Implementation : Develop and implement up-to-date ICT policies ensuring robust controls across AF&RS. Liaise with internal data protection teams, ensuring ICT developments are compliant with relevant information legislation. Act as the Deputy Senior Risk Owner ensuring high-quality governance standards and compliance.
Training Alignment : Identify and evaluate ICT training aligned with the ICT strategy and budget requirements.
Budget Management : Manage ICT budgets aligned with the ICT strategy, forecasting and reviewing budgetary arrangements and exploring potential funding opportunities.
What we’ll need from you:
Essential:
Proven experience in senior ICT leadership role, driving digital transformation and strategy (ideally within the emergency services or public sector – but not essential).
Demonstrable experience in design, sourcing, transition, delivery and implementation of new technology and data capabilities.
Excellent up-to-date technical knowledge of ICT and the technology landscape.
Extensive knowledge of digital, data and technology regulations and best practice methodologies (e.g. ITIL, ISO) and performance benchmarking. You will also maintain up-to-date technical knowledge of ICT and the technology landscape.
Significant experience of leading and managing high performing teams (via direct or matrix management).
Proven experience of strategic service planning, business processes, developing, leading, and implementing IT/ICT strategies and change programs.
Experience of successfully managing high quality business-as-usual (BAU) ICT, while also inspiring, leading, and driving innovative solutions.
Proven experience of proactively managing business continuity and cyber security arrangements.
Significant experience of dealing with vendors and third parties including experience of procuring, negotiating, and robustly managing business-critical service contractors.
Degree level education, or equivalent, in business, computer science or a related field of study, or proven relevant business experience.
Professional ICT qualifications (such as ITIL or accredited status such as Chartered IT Professional CITP), or equivalent through a combination of proven relevant training, experience and evidenced continuing professional development.
Highly effective communication and influencing skills across the full breadth of written, verbal, presentation, and digital media. You will be able to engage, advise and explain technical matters in a non-technical way.
Adaptable, inclusive, and values-based leadership and people management skills.
Relationship building and collaboration skills with the ability to influence strategic thinking and approaches to complex service issues.
Strong analytical, research, numerical and decision-making skills, to deal with complex service delivery.
Ability to manage and prioritise high workloads, with pressing and conflicting deadlines.
Desirable:
Comprehensive budget-creation and budget-management experience including identifying and evaluating opportunities, negotiation, and delivering efficiencies.
Experience of working in a climate of transformation and/or continuous improvement and supporting others in uncertain times.
Experience of working for an emergency service or local authority.
Experience of Information and Data Governance and/or of being a Senior Risk Information Officer (SIRO) or Deputy SIRO.
Experience of portfolio and project management methodologies and tailoring these for significant ICT projects and organisational context.
Proven ICT risk management experience.
High level of political awareness and acuity to interact with senior stakeholders and elected Members.
Foundation or Practitioner level qualification in programme or project management.
What you can expect in return
27 days annual holiday (plus public holidays) rising to 31 days after 5 years, and 32 after 10 years of service
Local Government Pension - Defined Benefit Scheme
Flexible and hybrid working
Electric Vehicle Salary Sacrifice Scheme
Cycle to Work scheme
Welfare and Wellbeing services
Staff Engagement Groups
Access to a Medical Intervention Scheme which can support staff to access private medical assessments and treatments
Access to Blue Light card with offers online and high street discounts
Use of the multi-gym, sports hall, restaurant, free parking, and beautiful open surroundings at our Headquarters in Portishead
Please note - as this post is based at our Headquarters which we share with Avon & Somerset Police, the successful applicant will be required to undergo a security clearance check & DBS check.
Further Information
If you would like to have an informal conversation with the hiring manager for this role please contact recruitment@avonfire.gov.uk to request this.
How to apply: The full job description can be found on our careers pages: Head of ICT | Yes You Can! The Avon Fire & Rescue Service Job . Once you have read the job description please submit a tailored CV demonstrating how your skills and experience match the requirements of the role.
Late applications will not be accepted. Please quote job reference number 1023 [JD number] on any communications. Thank you.
Avon Fire & Rescue Service is committed to securing equality of opportunity. W e welcome applications from all members of our community who are currently under-represented at Avon Fire & Rescue Service, particularly women, Disabled people and members of ethnic minority communities.
ABOUT THE ROLE
Are you passionate about protecting Cyber Security?
Do you want to make a real difference in the fight against cybercrime in local government?
Are you passionate about making a difference in your community?
If so, we want you to join our team!
We seek a highly motivated and experienced Cyber Security & Networks Manager to join our team. Stevenage Borough Council are a leading local authority in Cyber Security in the UK and pilot cyber security standards for The Department for Levelling Up, Housing and Communities (DLUHC). This is an exciting opportunity to be at the forefront of Cyber Security in the public sector. The ideal candidate will have a strong understanding of cyber security principles and associated technology risk management. They will also have experience in managing and leading a team of IT professionals.
Accountable for Cyber security, you will identify and ensure the security of the council’s IT Applications and Digital Solutions. You will lead in evaluating new and existing projects, software and hardware products, and vendors, including examining vendor contracts and terms of service. You will support teams across the council to develop their understanding of security cyber risks. You will manage a small team of two Senior Network and Security Engineers
You will take the lead on cyber security and network for the Shared IT service, which supports over 1,000 users across Stevenage Borough Council and East Herts District Council and will put in place controls over security systems, such as firewalls, data protection controls, patching, encryption, vulnerability scanning and penetration testing.
You will be responsible for achieving compliance with Cyber Essentials Plus, Cyber Assessment Framework (CAF) and Public Sector Network (PSN) and related government frameworks, including those of the National Cyber Security Centre, the Information Commissioners Office (ICO)
ABOUT YOU
The successful candidate will have
Ability to work in a high-pressure environment and make sound decisions in emergency situations while empathising with customers and responding sympathetically to
Extensive knowledge of all IT security aspects, including audit response, oversight, and scrutiny, ICO responses, Information Governance, Information Assurance, IT Asset Management policies, Quality Assurance, Test Strategies, PSN and PCI and other relevant compliance frameworks, Disaster recovery and Business continuity
Extensive experience working as part of a multidiscipline ICT team in a complex organisation, ideally a local authority.
OUR BENEFITS
Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pensions for dependants
Flexible working: available upon request, subject to operational requirements
Part-time and job share opportunities - all our full time vacancies are open to job share unless otherwise stated
A variety of different types of paid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave
25 days holiday rising to 31 days (depending on Local Government service)
An extensive range of learning and development opportunities
Employee Assistance Programme – 24/7 Confidential advice and support on personal, work, family, and relationship issues
Discounted health and fitness membership
Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union
HOW TO APPLY
All applications must be made on online - please visit https://bit.ly/45Yo0Ke
For an informal discussion about this role please contact
Name Matt Canterford
Job Title Assistant Director and Chief Technology Officer
Phone Number 07706 349657
Email matt.canterford@stevenage.gov.uk
Closing date for receipt of applications : 26 June 2023
Interviews will be held the week commencing: 3 July 2023
Please note that if we receive a large volume of applications for this role, we reserve the right to close this vacancy ahead of the published closing date
Stevenage Borough Council (SBC) is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff, volunteers and recruitment candidates to share this commitment. SBC shall take all reasonable steps to employ staff who are safe to work with children, young people and vulnerable adults. For posts identified with regular contact with these groups applicants will be required to undertake a Value Based Interview. The council supports the legislative requirements for employing and maintaining safer staff and the guidance specified by Hertfordshire Safeguarding Adults Board
Stevenage Borough Council is committed to Equal Opportunities for All. For further information please click https://www.stevenage.gov.uk/about-the-council/jobs-and-careers/equal-opportunities
Jun 05, 2023
Full time
ABOUT THE ROLE
Are you passionate about protecting Cyber Security?
Do you want to make a real difference in the fight against cybercrime in local government?
Are you passionate about making a difference in your community?
If so, we want you to join our team!
We seek a highly motivated and experienced Cyber Security & Networks Manager to join our team. Stevenage Borough Council are a leading local authority in Cyber Security in the UK and pilot cyber security standards for The Department for Levelling Up, Housing and Communities (DLUHC). This is an exciting opportunity to be at the forefront of Cyber Security in the public sector. The ideal candidate will have a strong understanding of cyber security principles and associated technology risk management. They will also have experience in managing and leading a team of IT professionals.
Accountable for Cyber security, you will identify and ensure the security of the council’s IT Applications and Digital Solutions. You will lead in evaluating new and existing projects, software and hardware products, and vendors, including examining vendor contracts and terms of service. You will support teams across the council to develop their understanding of security cyber risks. You will manage a small team of two Senior Network and Security Engineers
You will take the lead on cyber security and network for the Shared IT service, which supports over 1,000 users across Stevenage Borough Council and East Herts District Council and will put in place controls over security systems, such as firewalls, data protection controls, patching, encryption, vulnerability scanning and penetration testing.
You will be responsible for achieving compliance with Cyber Essentials Plus, Cyber Assessment Framework (CAF) and Public Sector Network (PSN) and related government frameworks, including those of the National Cyber Security Centre, the Information Commissioners Office (ICO)
ABOUT YOU
The successful candidate will have
Ability to work in a high-pressure environment and make sound decisions in emergency situations while empathising with customers and responding sympathetically to
Extensive knowledge of all IT security aspects, including audit response, oversight, and scrutiny, ICO responses, Information Governance, Information Assurance, IT Asset Management policies, Quality Assurance, Test Strategies, PSN and PCI and other relevant compliance frameworks, Disaster recovery and Business continuity
Extensive experience working as part of a multidiscipline ICT team in a complex organisation, ideally a local authority.
OUR BENEFITS
Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pensions for dependants
Flexible working: available upon request, subject to operational requirements
Part-time and job share opportunities - all our full time vacancies are open to job share unless otherwise stated
A variety of different types of paid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave
25 days holiday rising to 31 days (depending on Local Government service)
An extensive range of learning and development opportunities
Employee Assistance Programme – 24/7 Confidential advice and support on personal, work, family, and relationship issues
Discounted health and fitness membership
Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union
HOW TO APPLY
All applications must be made on online - please visit https://bit.ly/45Yo0Ke
For an informal discussion about this role please contact
Name Matt Canterford
Job Title Assistant Director and Chief Technology Officer
Phone Number 07706 349657
Email matt.canterford@stevenage.gov.uk
Closing date for receipt of applications : 26 June 2023
Interviews will be held the week commencing: 3 July 2023
Please note that if we receive a large volume of applications for this role, we reserve the right to close this vacancy ahead of the published closing date
Stevenage Borough Council (SBC) is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff, volunteers and recruitment candidates to share this commitment. SBC shall take all reasonable steps to employ staff who are safe to work with children, young people and vulnerable adults. For posts identified with regular contact with these groups applicants will be required to undertake a Value Based Interview. The council supports the legislative requirements for employing and maintaining safer staff and the guidance specified by Hertfordshire Safeguarding Adults Board
Stevenage Borough Council is committed to Equal Opportunities for All. For further information please click https://www.stevenage.gov.uk/about-the-council/jobs-and-careers/equal-opportunities
Company Description Come join us and make a difference in the world! Discover more at NO AGENCIES PLEASE Job Description The Team Leader is responsible for the clinical activities of the screening programme, ensuring robust rota management, screening and grading capacity planning, first line management of service staff and oversight of service performance and processes, this will include but not be limited to: Monitoring staff performance, training and competency, as well as the service's equipment and facilities. Day-to-day operational management and clinic appointment booking. This involves working with and across a wide range of stakeholders, particularly liaising with GP and Medical Centre managers. Ensuring the programme is delivered in line with national standards, providing an excellent screening service with the ultimate aim of reducing new blindness due to diabetic retinopathy. Job Dimensions Support Programme Manager in achieving objectives and capacity planning. The post holder will undertake RDS, DS and SLB clinics as required and be trained up to the required levels. Undertake clinics as required and manage teams in Dorset region. Ensure proper disposal of sensitive data and compliance with regulations. Maintain policy documents and ensure legislative compliance. Uphold safe working practices in line with organisational protocols. The main accountabilities Responsible for day to day service management and support, troubleshooting situations in clinic, providing advice and guidance and resolving operational issues. Responsible for capacity planning, venue booking and rota management to ensure screening episodes and grading results are within NSC timescales. Responsible for daily oversight of appointment waiting lists to ensure breached and overdue numbers are kept to a minimum, working with Central Admin to fill under-booked clinics, prioritise booking (e.g. new patients) and ensure fully utilised clinic capacity. Responsible for recruitment selection, induction, appraisal, review and continued professional development of screening and grading staff. Supporting the Programme Manager with health and safety assessment and training, risk assessment, business continuity planning, patient complaints/feedback, incident recording and incident investigation. Responsible for service quality and standards, assessing and monitoring performance and identifying training needs or devising Standard Operating Procedures to align processes, ensuring effective communication on a regular basis. Facilitate staff training and educational programmes to enhance their performance. Provide oversight of patient care pathways including working with the Central Admin, Failsafe and IT Helpdesk teams to manage pathway issues. Accountable for staff management and the daily overview of the screening teams work, monitoring attendance in accordance with NECSWS policy on absence including sickness, annual leave and special leave. Maintain an accurate service user database (NEC OptoMize), monitoring and adjusting configuration, user profiles, locations, grading matrix, etc., as required. Monitor and manage the service's equipment and facilities, including offices, van and camera maintenance. Assist with service user enquiries as and when required, ensuring enquiries are actioned and maintained appropriately and that confidentiality is kept at all times and in accordance with appropriate legislation. . Flexible approach to the changing needs of the local service and the organisation as a whole. Support colleagues with absence cover of screening clinics and/or grading depending on experience. Qualifications Health Screening Diploma (or City & Guilds) qualification. Management or Leadership experience including performance management of teams and individuals alongside an experience of working within diabetic eye screening, healthcare or other people/patient focused services Be willing and able to run all aspects of RDS, DS and SLB clinics and to be able to grade at all levels, with proven high sensitivity and sensitivity. Be able to use good effective communication skills both written and oral within a multidisciplinary team at all levels and with diabetic patients in a calm, sensitive, and reassuring way. As well as the ability to work successfully across professional organisations and with a multitude of stakeholders IT literate with a knowledge of information governance A full UK driving license and preferably your own transport Minimum of 5 GCSEs including grades A-C in English, Maths and a Science subject or equivalent. Additional Information We are proud of the benefits we offer employees of NEC Software Solutions Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost) 25 days paid holiday with the option to buy/ sell 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost) A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5% A fantastic selection of flexible benefits to suit your individual needs We are an employer who cares, we have a invaluable employee assistance programme which can help in every area of your life All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like. Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required. All offers are subject to satisfactory vetting and reference checks. NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates. Who we are? We're NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies. Working with us, you'll be helping our 3,000+ employees push the boundaries of what's possible and support amazing public services. We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference. We'd love your help. And we'll support you all the way.
Apr 19, 2024
Full time
Company Description Come join us and make a difference in the world! Discover more at NO AGENCIES PLEASE Job Description The Team Leader is responsible for the clinical activities of the screening programme, ensuring robust rota management, screening and grading capacity planning, first line management of service staff and oversight of service performance and processes, this will include but not be limited to: Monitoring staff performance, training and competency, as well as the service's equipment and facilities. Day-to-day operational management and clinic appointment booking. This involves working with and across a wide range of stakeholders, particularly liaising with GP and Medical Centre managers. Ensuring the programme is delivered in line with national standards, providing an excellent screening service with the ultimate aim of reducing new blindness due to diabetic retinopathy. Job Dimensions Support Programme Manager in achieving objectives and capacity planning. The post holder will undertake RDS, DS and SLB clinics as required and be trained up to the required levels. Undertake clinics as required and manage teams in Dorset region. Ensure proper disposal of sensitive data and compliance with regulations. Maintain policy documents and ensure legislative compliance. Uphold safe working practices in line with organisational protocols. The main accountabilities Responsible for day to day service management and support, troubleshooting situations in clinic, providing advice and guidance and resolving operational issues. Responsible for capacity planning, venue booking and rota management to ensure screening episodes and grading results are within NSC timescales. Responsible for daily oversight of appointment waiting lists to ensure breached and overdue numbers are kept to a minimum, working with Central Admin to fill under-booked clinics, prioritise booking (e.g. new patients) and ensure fully utilised clinic capacity. Responsible for recruitment selection, induction, appraisal, review and continued professional development of screening and grading staff. Supporting the Programme Manager with health and safety assessment and training, risk assessment, business continuity planning, patient complaints/feedback, incident recording and incident investigation. Responsible for service quality and standards, assessing and monitoring performance and identifying training needs or devising Standard Operating Procedures to align processes, ensuring effective communication on a regular basis. Facilitate staff training and educational programmes to enhance their performance. Provide oversight of patient care pathways including working with the Central Admin, Failsafe and IT Helpdesk teams to manage pathway issues. Accountable for staff management and the daily overview of the screening teams work, monitoring attendance in accordance with NECSWS policy on absence including sickness, annual leave and special leave. Maintain an accurate service user database (NEC OptoMize), monitoring and adjusting configuration, user profiles, locations, grading matrix, etc., as required. Monitor and manage the service's equipment and facilities, including offices, van and camera maintenance. Assist with service user enquiries as and when required, ensuring enquiries are actioned and maintained appropriately and that confidentiality is kept at all times and in accordance with appropriate legislation. . Flexible approach to the changing needs of the local service and the organisation as a whole. Support colleagues with absence cover of screening clinics and/or grading depending on experience. Qualifications Health Screening Diploma (or City & Guilds) qualification. Management or Leadership experience including performance management of teams and individuals alongside an experience of working within diabetic eye screening, healthcare or other people/patient focused services Be willing and able to run all aspects of RDS, DS and SLB clinics and to be able to grade at all levels, with proven high sensitivity and sensitivity. Be able to use good effective communication skills both written and oral within a multidisciplinary team at all levels and with diabetic patients in a calm, sensitive, and reassuring way. As well as the ability to work successfully across professional organisations and with a multitude of stakeholders IT literate with a knowledge of information governance A full UK driving license and preferably your own transport Minimum of 5 GCSEs including grades A-C in English, Maths and a Science subject or equivalent. Additional Information We are proud of the benefits we offer employees of NEC Software Solutions Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost) 25 days paid holiday with the option to buy/ sell 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost) A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5% A fantastic selection of flexible benefits to suit your individual needs We are an employer who cares, we have a invaluable employee assistance programme which can help in every area of your life All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like. Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required. All offers are subject to satisfactory vetting and reference checks. NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates. Who we are? We're NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies. Working with us, you'll be helping our 3,000+ employees push the boundaries of what's possible and support amazing public services. We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference. We'd love your help. And we'll support you all the way.
Armstrong Knight is delighted to be recruiting on behalf of large retail business specialising in the distribution of machinery and powertools, with over 65 stores across the UK. Our client is now seeking an Infrastructure Manager to join the business, situated in the Nottingham Head Office. Position: Network / Infrastructure Manager Responsible to: IT & Systems Manager Responsible for: Maintain, develop, optimise, audit and safeguard the Group IT Network and Infrastructure Principle responsibilities and duties: o Management - Proactive management of the Network team to: o Provide effective support and maintenance of existing network o Maintain the integrity of the Group IT Network & Infrastructure requirements o Facilitate site-specific installations for both replacement PCs and new store systems o Mentor or provide guidance to junior members of the team. Produce annual risk assessments and work with business insurers and auditors to maintain the integrity of group Information Systems. Design and implement short- and long-term strategic plans to ensure infrastructure capacity meets existing and future requirements. Participate in the development of IT strategies in collaboration with the Senior Management team. Interact, negotiate and manage relationships with vendors, outsourcers, and contractors to secure infrastructure products and services. Assisting in providing hands-on Infrastructure support when required Manage & facilitate the PCI compliance across the Group, together with any required questionnaires/audits with third part suppliers. Proactive management of Telecoms / Security / alarm providers, auditing of service levels, negotiating contracts for discussion / approval by the Senior Management Team Development - To maintain and improve the Group wide network and associated servers and the development of new procedures and work practices along with the Group Management. Proactive management of all ongoing IT projects Direct the development and oversee the implementation of business processes, company policies (Information Security, Network Security, Business Continuity Management etc) and controls so that all relevant legislative and compliance requirements (PCI, GDPR, Licensing agreements) are fulfilled. Implement a 'bestpractise', Service Desk Management function for the group. Create and maintain written documentation for user / system manuals, license agreements and documentation relating to modifications and upgrades. Develop SOP's (Standard Operating Procedures) for best practice Service Delivery and ensure written protocols and guidelines are provided for all staff across the group. Create budgets for cap ex projects for management to discuss and manage the op ex budgets for the IT department and the group. Housekeeping - Documentation, risk assessments, policies, procedures and business process mapping, disaster recovery plans, information security and compliance, archiving, monitoring of usages, software upgrades, web usage, licenses, penetration and cybercrime and insurance Troubleshooting system and network problems Installing and configuring computer hardware, operating systems and applications and specific site installations for replacement PC's, Laptops, Tablets and new store systems Teamwork and Communication - Proactive communication and liaison with external contractors and suppliers such as Polestar (where necessary) to ensure that external support is carried out in a timely manner in line with Group purchasing guidelines Effective communication and liaison with all internal departments including internal audit, stores and external suppliers to provide first line and second line IT response regarding: o Hardware and Software support o Hardware Repairs o Replenishment of consumables Security and Back Ups - Ensure all systems are backed up and disks are taken off site where required Ensure security levels are sufficient to avoid risk of cybercrime or attacks Business Support - 1st and 2nd line support, diagnosing hardware and software faults and solve technical and applications problems. Helpdesk activities on back- office applications Monitor the system downtime performance and work with Polestar to ensure that the systems are operating at maximum performance Management Information - To provide information and reports to the management and other departments as required Other: Maintain Group confidentiality at all times Working out of hours as required to maintain systems and business requirements Occasional travel and overnight stays will be required Promote and maintain safe working practices in all areas Report to senior personnel any breach of security or any act of dishonesty by a member of the public, visitor or member of staff Any other reasonable duties as required Limits to Authority: • Comply with operational practice as determined by the Director • Comply with accounting/administration practices as determined by the Management Accountant • Comply with HR and Payroll working practices as determined by HR Manager • Comply with Health & Safety Regulations as determined by the Health & Safety Manager • Comply with Fleet policy as determined by Aftersales & Fleet Manager
Apr 18, 2024
Full time
Armstrong Knight is delighted to be recruiting on behalf of large retail business specialising in the distribution of machinery and powertools, with over 65 stores across the UK. Our client is now seeking an Infrastructure Manager to join the business, situated in the Nottingham Head Office. Position: Network / Infrastructure Manager Responsible to: IT & Systems Manager Responsible for: Maintain, develop, optimise, audit and safeguard the Group IT Network and Infrastructure Principle responsibilities and duties: o Management - Proactive management of the Network team to: o Provide effective support and maintenance of existing network o Maintain the integrity of the Group IT Network & Infrastructure requirements o Facilitate site-specific installations for both replacement PCs and new store systems o Mentor or provide guidance to junior members of the team. Produce annual risk assessments and work with business insurers and auditors to maintain the integrity of group Information Systems. Design and implement short- and long-term strategic plans to ensure infrastructure capacity meets existing and future requirements. Participate in the development of IT strategies in collaboration with the Senior Management team. Interact, negotiate and manage relationships with vendors, outsourcers, and contractors to secure infrastructure products and services. Assisting in providing hands-on Infrastructure support when required Manage & facilitate the PCI compliance across the Group, together with any required questionnaires/audits with third part suppliers. Proactive management of Telecoms / Security / alarm providers, auditing of service levels, negotiating contracts for discussion / approval by the Senior Management Team Development - To maintain and improve the Group wide network and associated servers and the development of new procedures and work practices along with the Group Management. Proactive management of all ongoing IT projects Direct the development and oversee the implementation of business processes, company policies (Information Security, Network Security, Business Continuity Management etc) and controls so that all relevant legislative and compliance requirements (PCI, GDPR, Licensing agreements) are fulfilled. Implement a 'bestpractise', Service Desk Management function for the group. Create and maintain written documentation for user / system manuals, license agreements and documentation relating to modifications and upgrades. Develop SOP's (Standard Operating Procedures) for best practice Service Delivery and ensure written protocols and guidelines are provided for all staff across the group. Create budgets for cap ex projects for management to discuss and manage the op ex budgets for the IT department and the group. Housekeeping - Documentation, risk assessments, policies, procedures and business process mapping, disaster recovery plans, information security and compliance, archiving, monitoring of usages, software upgrades, web usage, licenses, penetration and cybercrime and insurance Troubleshooting system and network problems Installing and configuring computer hardware, operating systems and applications and specific site installations for replacement PC's, Laptops, Tablets and new store systems Teamwork and Communication - Proactive communication and liaison with external contractors and suppliers such as Polestar (where necessary) to ensure that external support is carried out in a timely manner in line with Group purchasing guidelines Effective communication and liaison with all internal departments including internal audit, stores and external suppliers to provide first line and second line IT response regarding: o Hardware and Software support o Hardware Repairs o Replenishment of consumables Security and Back Ups - Ensure all systems are backed up and disks are taken off site where required Ensure security levels are sufficient to avoid risk of cybercrime or attacks Business Support - 1st and 2nd line support, diagnosing hardware and software faults and solve technical and applications problems. Helpdesk activities on back- office applications Monitor the system downtime performance and work with Polestar to ensure that the systems are operating at maximum performance Management Information - To provide information and reports to the management and other departments as required Other: Maintain Group confidentiality at all times Working out of hours as required to maintain systems and business requirements Occasional travel and overnight stays will be required Promote and maintain safe working practices in all areas Report to senior personnel any breach of security or any act of dishonesty by a member of the public, visitor or member of staff Any other reasonable duties as required Limits to Authority: • Comply with operational practice as determined by the Director • Comply with accounting/administration practices as determined by the Management Accountant • Comply with HR and Payroll working practices as determined by HR Manager • Comply with Health & Safety Regulations as determined by the Health & Safety Manager • Comply with Fleet policy as determined by Aftersales & Fleet Manager
Technology Services Group
Newcastle Upon Tyne, Tyne And Wear
Job Title: IT Services Manager Location: Newcastle Upon Tyne Salary: Up To 40k Per Annum Job type: Full Time, Permanent Who are we? TSG (Technology Services Group) are a Managed IT Services provider servicing businesses UK Wide. At TSG our people have a passion for delivering exceptional customer service, something which is proven in our consistent world class NPS score of . Our values are Team TSG, Service Excellence and Shared Growth, these sit at the core of our business helping us to achieve our mission. Why should I work for TSG? It is our people that make TSG what it is and a great place to work. We put a lot of work in to creating a trusted, open, fair culture and as a result, we have been named as one of the ' UKs Top 50 Best Large Companies ' and one of the ' Top 15 Technology Companies ' to work for. In addition, we have been awarded a 2-star accreditation for ' Outstanding ' employee engagement. Here's why; Our open and honest culture where feedback is taken on-board and acted upon The monthly wellbeing check-ins we complete with all staff and the support provided off the back of those where needed Our social events. In addition to regular virtual quizzes and other ad hoc team building events, we launched the very first 'TSG Festival' in 2021, Team TSG's feedback was so positive that we have decided to make it a yearly event Two paid CSR days per annum that you can use towards giving something back Our charity fundraising - TSG have raised over 20,000 in the last 2 years for our current chosen charity Mental Health UK. We have also recently launched our very own 'TSG Foundation' Our responsibility as a business to the environment as we are working towards becoming a net carbon zero business Flexible working policy Relaxed dress policy Excellent progression opportunities, training and support, including recognised qualifications Job responsibilities will include, but are not limited to; Measure and monitor service management delivery against established key performance indicators. Manage Incident and Request Management ensuing correct categorisation, prioritisation, investigation, and resolution of incidents. Manage Change Management processes to ensure coordinated changes release are performed as well as retrospective reviews and improvements. Manage Asset Management processes ensuring inventory is kept up to date. Assist with the completion of internal IT tickets. Assist with Problem Management analysis of tickets looking for trends and root causes of incidents. Deploy and develop technical solutions using Security-by-design principles. Work in partnership with Information Security function to maintain IT risk register and governing process. Assist with Business Continuity ensuring recovery plans are maintained for all systems hosting critical processes. Play a technical role in tabletop exercises and assist the business when responding to Security incidents Develop maintenance schedules to ensure that the infrastructure is fit for purpose, and to reduce risks of system outage. Identify potential areas of weakness in Infrastructure and implementing strategies to address risks. Ensure that TSG are appropriately and legally licensed for all software applications in use. Work in partnership with Information Security function to maintain TSGs Information Asset Register. Knowledge, Skills & Experience; Understanding Cyber Security and Security principles. Excellent communication style, able to keep calm under pressure and defuse difficult customer situations. An inquisitive individual, keen to investigate the root cause of issues and use their understanding of software systems to methodically work through problems. Minimum 3 years' experience in Infrastructure roles. Strong understanding of core Microsoft technologies such as Active Directory, Office 365, MDM, Azure. Experience of PowerShell to manage Azure/ 365. Strong understanding of Security and best practices. Experience of networking systems, including switching, VOIP, wireless, firewall and WAN technologies. Familiarisation working in GDPR, ISO27001 and NIST-based environments. Benefits; Company bonus scheme 25 days annual leave + public holidays Life assurance 4 x Salary Contributory pension scheme at 4% matched Electric Vehicle Salary Sacrifice Perk box discounts Paid CSR Days Company sick pay Income protection cover Enhanced Maternity and Paternity pay Home-based and hybrid opportunities Long service benefits including increased annual leave accrued with service Cycle to work scheme Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: IT Helpdesk, IT Support Manager, IT Support, IT Support Technician, ICT IT Service Desk Manager, IT Systems Manager, ICT Technician, IT Systems Support, IT Technician, Information Technology may also be considered for this role.
Apr 18, 2024
Full time
Job Title: IT Services Manager Location: Newcastle Upon Tyne Salary: Up To 40k Per Annum Job type: Full Time, Permanent Who are we? TSG (Technology Services Group) are a Managed IT Services provider servicing businesses UK Wide. At TSG our people have a passion for delivering exceptional customer service, something which is proven in our consistent world class NPS score of . Our values are Team TSG, Service Excellence and Shared Growth, these sit at the core of our business helping us to achieve our mission. Why should I work for TSG? It is our people that make TSG what it is and a great place to work. We put a lot of work in to creating a trusted, open, fair culture and as a result, we have been named as one of the ' UKs Top 50 Best Large Companies ' and one of the ' Top 15 Technology Companies ' to work for. In addition, we have been awarded a 2-star accreditation for ' Outstanding ' employee engagement. Here's why; Our open and honest culture where feedback is taken on-board and acted upon The monthly wellbeing check-ins we complete with all staff and the support provided off the back of those where needed Our social events. In addition to regular virtual quizzes and other ad hoc team building events, we launched the very first 'TSG Festival' in 2021, Team TSG's feedback was so positive that we have decided to make it a yearly event Two paid CSR days per annum that you can use towards giving something back Our charity fundraising - TSG have raised over 20,000 in the last 2 years for our current chosen charity Mental Health UK. We have also recently launched our very own 'TSG Foundation' Our responsibility as a business to the environment as we are working towards becoming a net carbon zero business Flexible working policy Relaxed dress policy Excellent progression opportunities, training and support, including recognised qualifications Job responsibilities will include, but are not limited to; Measure and monitor service management delivery against established key performance indicators. Manage Incident and Request Management ensuing correct categorisation, prioritisation, investigation, and resolution of incidents. Manage Change Management processes to ensure coordinated changes release are performed as well as retrospective reviews and improvements. Manage Asset Management processes ensuring inventory is kept up to date. Assist with the completion of internal IT tickets. Assist with Problem Management analysis of tickets looking for trends and root causes of incidents. Deploy and develop technical solutions using Security-by-design principles. Work in partnership with Information Security function to maintain IT risk register and governing process. Assist with Business Continuity ensuring recovery plans are maintained for all systems hosting critical processes. Play a technical role in tabletop exercises and assist the business when responding to Security incidents Develop maintenance schedules to ensure that the infrastructure is fit for purpose, and to reduce risks of system outage. Identify potential areas of weakness in Infrastructure and implementing strategies to address risks. Ensure that TSG are appropriately and legally licensed for all software applications in use. Work in partnership with Information Security function to maintain TSGs Information Asset Register. Knowledge, Skills & Experience; Understanding Cyber Security and Security principles. Excellent communication style, able to keep calm under pressure and defuse difficult customer situations. An inquisitive individual, keen to investigate the root cause of issues and use their understanding of software systems to methodically work through problems. Minimum 3 years' experience in Infrastructure roles. Strong understanding of core Microsoft technologies such as Active Directory, Office 365, MDM, Azure. Experience of PowerShell to manage Azure/ 365. Strong understanding of Security and best practices. Experience of networking systems, including switching, VOIP, wireless, firewall and WAN technologies. Familiarisation working in GDPR, ISO27001 and NIST-based environments. Benefits; Company bonus scheme 25 days annual leave + public holidays Life assurance 4 x Salary Contributory pension scheme at 4% matched Electric Vehicle Salary Sacrifice Perk box discounts Paid CSR Days Company sick pay Income protection cover Enhanced Maternity and Paternity pay Home-based and hybrid opportunities Long service benefits including increased annual leave accrued with service Cycle to work scheme Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: IT Helpdesk, IT Support Manager, IT Support, IT Support Technician, ICT IT Service Desk Manager, IT Systems Manager, ICT Technician, IT Systems Support, IT Technician, Information Technology may also be considered for this role.
Senior Business Analyst (Strategy) Manchester/Hybrid (1 day every 2 weeks) 6 months Circa 500 per day (Outside IR35) A Senior Business Analyst is require for our client who are based in Manchester. The successful candidate will have an organisation wide view of applications and technology, leading in many areas regarding to technology and application strategy. The strategy Senior Business Analyst will input into strategic direction of our enterprise applications and technologies at the organisation. You will be required to gain knowledge of the organisation's processes, systems and data as well as developing strategic relationships between internal and external stakeholders and suppliers. You will be required to assist with the design future strategies for our application architecture based upon key strategic decisions and architect the organisation strategic enterprise solutions. Reporting directly to the Enterprise Architect, you will work closely with Product Managers, Architects and Lead Engineers to devise strategic changes to application and technical infrastructure. Responsibilities: You will be inputting into the strategic design of solutions architecture of the Information Systems within the organisation and will build a strategic roadmap for the core enterprise systems. Work with colleagues in building strategic roadmaps. Develop detailed strategic roadmaps for a range of technology led enterprise-wide transformations. Assist in the development of technical recommendations in terms of technology adoptions and rollouts. To work closely with the management team and stakeholders across the organisation to develop the organisation's information systems strategy, including ensuring that the strategy is aligned with the corporate strategy and supports and advances business capabilities. To support the IT innovation function looking to identify how emergent technologies can provide business benefit. To apply the relevant management systems, procedures and policies relating to risk management, health and safety, information security and business continuity. Skills required: Experience of developing roadmaps in support of application and technology strategy. Experience of producing architectural documentation when designing strategic solutions. Experience of enterprise-wide software analysis and design, ideally on Customer Relationship Management or Enterprise Resource Planning systems. Knowledge of software modelling techniques (e.g. UML, ArchiMate, BPMN) in designing information systems architectures and platforms. Understanding of emergent technologies and how they can benefit organisations. Can demonstrate excellent customer service ensuring the needs of internal and external customers are met and our services and contact with customers are delivered positively. Desirable criteria Innovative and able to solve problems logically and methodically. Suggest improvements to individual, team and department processes.
Apr 18, 2024
Contractor
Senior Business Analyst (Strategy) Manchester/Hybrid (1 day every 2 weeks) 6 months Circa 500 per day (Outside IR35) A Senior Business Analyst is require for our client who are based in Manchester. The successful candidate will have an organisation wide view of applications and technology, leading in many areas regarding to technology and application strategy. The strategy Senior Business Analyst will input into strategic direction of our enterprise applications and technologies at the organisation. You will be required to gain knowledge of the organisation's processes, systems and data as well as developing strategic relationships between internal and external stakeholders and suppliers. You will be required to assist with the design future strategies for our application architecture based upon key strategic decisions and architect the organisation strategic enterprise solutions. Reporting directly to the Enterprise Architect, you will work closely with Product Managers, Architects and Lead Engineers to devise strategic changes to application and technical infrastructure. Responsibilities: You will be inputting into the strategic design of solutions architecture of the Information Systems within the organisation and will build a strategic roadmap for the core enterprise systems. Work with colleagues in building strategic roadmaps. Develop detailed strategic roadmaps for a range of technology led enterprise-wide transformations. Assist in the development of technical recommendations in terms of technology adoptions and rollouts. To work closely with the management team and stakeholders across the organisation to develop the organisation's information systems strategy, including ensuring that the strategy is aligned with the corporate strategy and supports and advances business capabilities. To support the IT innovation function looking to identify how emergent technologies can provide business benefit. To apply the relevant management systems, procedures and policies relating to risk management, health and safety, information security and business continuity. Skills required: Experience of developing roadmaps in support of application and technology strategy. Experience of producing architectural documentation when designing strategic solutions. Experience of enterprise-wide software analysis and design, ideally on Customer Relationship Management or Enterprise Resource Planning systems. Knowledge of software modelling techniques (e.g. UML, ArchiMate, BPMN) in designing information systems architectures and platforms. Understanding of emergent technologies and how they can benefit organisations. Can demonstrate excellent customer service ensuring the needs of internal and external customers are met and our services and contact with customers are delivered positively. Desirable criteria Innovative and able to solve problems logically and methodically. Suggest improvements to individual, team and department processes.
The post holder reports to the Housing IT Systems Manager The post holder has direct responsibility for internal and external resources (e.g. permanent, agency, 3rd party supplier resources) assigned to work on support and project activities; this will include liaison with supplier representatives and stakeholder engagement with staff within the Housing Service and the rest of Havering Council depending upon the nature of the support and project activities. The post holder will be required to work 36 hours per week. There will be an occasional requirement to work outside of "normal" office hours (during evenings and weekends), for example during upgrades to systems and during financial year end. The post holder will be expected to take a flexible approach to working hours and arrangements for taking leave in order to ensure service delivery and continuity. The post will be a hybrid working arrangement of office and home working. There may be an occasional requirement to work at other sites. Experience and skills Successful experience of managing and supporting multi-functional software within a diverse and complicated business environment. Successful experience of working in an IT service desk environment supporting a complex, multifunctional system. Successful management and co-ordination of stakeholders to resolve a shared problem. Successful experience of processing routine, annual billing cycles of computer software. E.g. Rents and Service Charges processes. Successful experience of the installation of software updates (e.g. upgrades) for ICT systems, to including system integration and testing activities. Demonstrable knowledge of a relational database architecture with the ability to compose queries, reports and forms using structured query language (SQL), PowerBi, Microsoft SQL Server Reporting Services (SSRS) or similar database reporting software to produce reports for senior management scrutiny. Good organisational and time management skills, in order to prioritise demanding workloads and tight deadlines with minimal supervision. Fluent in written and spoken English to develop effective working relationships with both internal and external colleagues, customers and third party contractors. Strong influencing and negotiation skills with the ability to present technical information to a variety of audiences. If you are interested in this role please send your updated CV in the first instance.
Apr 18, 2024
Full time
The post holder reports to the Housing IT Systems Manager The post holder has direct responsibility for internal and external resources (e.g. permanent, agency, 3rd party supplier resources) assigned to work on support and project activities; this will include liaison with supplier representatives and stakeholder engagement with staff within the Housing Service and the rest of Havering Council depending upon the nature of the support and project activities. The post holder will be required to work 36 hours per week. There will be an occasional requirement to work outside of "normal" office hours (during evenings and weekends), for example during upgrades to systems and during financial year end. The post holder will be expected to take a flexible approach to working hours and arrangements for taking leave in order to ensure service delivery and continuity. The post will be a hybrid working arrangement of office and home working. There may be an occasional requirement to work at other sites. Experience and skills Successful experience of managing and supporting multi-functional software within a diverse and complicated business environment. Successful experience of working in an IT service desk environment supporting a complex, multifunctional system. Successful management and co-ordination of stakeholders to resolve a shared problem. Successful experience of processing routine, annual billing cycles of computer software. E.g. Rents and Service Charges processes. Successful experience of the installation of software updates (e.g. upgrades) for ICT systems, to including system integration and testing activities. Demonstrable knowledge of a relational database architecture with the ability to compose queries, reports and forms using structured query language (SQL), PowerBi, Microsoft SQL Server Reporting Services (SSRS) or similar database reporting software to produce reports for senior management scrutiny. Good organisational and time management skills, in order to prioritise demanding workloads and tight deadlines with minimal supervision. Fluent in written and spoken English to develop effective working relationships with both internal and external colleagues, customers and third party contractors. Strong influencing and negotiation skills with the ability to present technical information to a variety of audiences. If you are interested in this role please send your updated CV in the first instance.
The post holder reports to the Housing IT Systems Manager The post holder has direct responsibility for internal and external resources (e.g. permanent, agency, 3rd party supplier resources) assigned to work on support and project activities; this will include liaison with supplier representatives and stakeholder engagement with staff within the Housing Service and the rest of Havering Council depending upon the nature of the support and project activities. The post holder will be required to work 36 hours per week. There will be an occasional requirement to work outside of "normal" office hours (during evenings and weekends), for example during upgrades to systems and during financial year end. The post holder will be expected to take a flexible approach to working hours and arrangements for taking leave in order to ensure service delivery and continuity. The post will be a hybrid working arrangement of office and home working. There may be an occasional requirement to work at other sites. Experience and skills Successful experience of managing and supporting multi-functional software within a diverse and complicated business environment. Successful experience of working in an IT service desk environment supporting a complex, multifunctional system. Successful management and co-ordination of stakeholders to resolve a shared problem. Successful experience of processing routine, annual billing cycles of computer software. E.g. Rents and Service Charges processes. Successful experience of the installation of software updates (e.g. upgrades) for ICT systems, to including system integration and testing activities. Demonstrable knowledge of a relational database architecture with the ability to compose queries, reports and forms using structured query language (SQL), PowerBi, Microsoft SQL Server Reporting Services (SSRS) or similar database reporting software to produce reports for senior management scrutiny. Good organisational and time management skills, in order to prioritise demanding workloads and tight deadlines with minimal supervision. Fluent in written and spoken English to develop effective working relationships with both internal and external colleagues, customers and third party contractors. Strong influencing and negotiation skills with the ability to present technical information to a variety of audiences. If you are interested in this role please send your updated CV in the first instance.
Apr 18, 2024
Seasonal
The post holder reports to the Housing IT Systems Manager The post holder has direct responsibility for internal and external resources (e.g. permanent, agency, 3rd party supplier resources) assigned to work on support and project activities; this will include liaison with supplier representatives and stakeholder engagement with staff within the Housing Service and the rest of Havering Council depending upon the nature of the support and project activities. The post holder will be required to work 36 hours per week. There will be an occasional requirement to work outside of "normal" office hours (during evenings and weekends), for example during upgrades to systems and during financial year end. The post holder will be expected to take a flexible approach to working hours and arrangements for taking leave in order to ensure service delivery and continuity. The post will be a hybrid working arrangement of office and home working. There may be an occasional requirement to work at other sites. Experience and skills Successful experience of managing and supporting multi-functional software within a diverse and complicated business environment. Successful experience of working in an IT service desk environment supporting a complex, multifunctional system. Successful management and co-ordination of stakeholders to resolve a shared problem. Successful experience of processing routine, annual billing cycles of computer software. E.g. Rents and Service Charges processes. Successful experience of the installation of software updates (e.g. upgrades) for ICT systems, to including system integration and testing activities. Demonstrable knowledge of a relational database architecture with the ability to compose queries, reports and forms using structured query language (SQL), PowerBi, Microsoft SQL Server Reporting Services (SSRS) or similar database reporting software to produce reports for senior management scrutiny. Good organisational and time management skills, in order to prioritise demanding workloads and tight deadlines with minimal supervision. Fluent in written and spoken English to develop effective working relationships with both internal and external colleagues, customers and third party contractors. Strong influencing and negotiation skills with the ability to present technical information to a variety of audiences. If you are interested in this role please send your updated CV in the first instance.
Cedar are recruiting a Solutions Architect position for an International Telecommunications business based in Central London. The role is a 12 to 18- month project reporting into the Executive IT manager and CTO. The position offers hybrid working (minimum one day in the office) and has flexible working hours. The purpose of the role is to define the architecture, integration and direction of the ERP, ESS and HRMIS. You will also be responsible to lead technology responses to a variety of factors and enhance process to implement change in alignment with the company's vision. The successful candidate will be expected to develop and design IT applications and technology plan that will meet and exceed the company's requirements. The ideal candidate will have experience in the following areas: - Excellent communication skills - will be liaising with Stakeholders on a regular basis. Previous experience in a similar role - Solutions Architect Microsoft Dynamics 365 F&O experience Telecoms Agile/Lean methodology ITIL framework Strong leadership Commercial business acumen Disaster Recovery Planning and Business continuity planning This is an exciting role for any solutions architects who have gained rescue scenario experience and enjoy a fast paced, hands-on environment have vast experience with Dynamics 365 and can start immediately. If interested, please get in touch with the Change and Transformation team.
Apr 18, 2024
Contractor
Cedar are recruiting a Solutions Architect position for an International Telecommunications business based in Central London. The role is a 12 to 18- month project reporting into the Executive IT manager and CTO. The position offers hybrid working (minimum one day in the office) and has flexible working hours. The purpose of the role is to define the architecture, integration and direction of the ERP, ESS and HRMIS. You will also be responsible to lead technology responses to a variety of factors and enhance process to implement change in alignment with the company's vision. The successful candidate will be expected to develop and design IT applications and technology plan that will meet and exceed the company's requirements. The ideal candidate will have experience in the following areas: - Excellent communication skills - will be liaising with Stakeholders on a regular basis. Previous experience in a similar role - Solutions Architect Microsoft Dynamics 365 F&O experience Telecoms Agile/Lean methodology ITIL framework Strong leadership Commercial business acumen Disaster Recovery Planning and Business continuity planning This is an exciting role for any solutions architects who have gained rescue scenario experience and enjoy a fast paced, hands-on environment have vast experience with Dynamics 365 and can start immediately. If interested, please get in touch with the Change and Transformation team.
Company Description Come join us and make a difference in the world! Discover more at NO AGENCIES PLEASE Job Description The Team Leader is responsible for the clinical activities of the screening programme, ensuring robust rota management, screening and grading capacity planning, first line management of service staff and oversight of service performance and processes, this will include but not be limited to: Monitoring staff performance, training and competency, as well as the service's equipment and facilities. Day-to-day operational management and clinic appointment booking. This involves working with and across a wide range of stakeholders, particularly liaising with GP and Medical Centre managers. Ensuring the programme is delivered in line with national standards, providing an excellent screening service with the ultimate aim of reducing new blindness due to diabetic retinopathy. Job Dimensions Support Programme Manager in achieving objectives and capacity planning. The post holder will undertake RDS, DS and SLB clinics as required and be trained up to the required levels. Undertake clinics as required and manage teams in Dorset region. Ensure proper disposal of sensitive data and compliance with regulations. Maintain policy documents and ensure legislative compliance. Uphold safe working practices in line with organisational protocols. The main accountabilities Responsible for day to day service management and support, troubleshooting situations in clinic, providing advice and guidance and resolving operational issues. Responsible for capacity planning, venue booking and rota management to ensure screening episodes and grading results are within NSC timescales. Responsible for daily oversight of appointment waiting lists to ensure breached and overdue numbers are kept to a minimum, working with Central Admin to fill under-booked clinics, prioritise booking (e.g. new patients) and ensure fully utilised clinic capacity. Responsible for recruitment selection, induction, appraisal, review and continued professional development of screening and grading staff. Supporting the Programme Manager with health and safety assessment and training, risk assessment, business continuity planning, patient complaints/feedback, incident recording and incident investigation. Responsible for service quality and standards, assessing and monitoring performance and identifying training needs or devising Standard Operating Procedures to align processes, ensuring effective communication on a regular basis. Facilitate staff training and educational programmes to enhance their performance. Provide oversight of patient care pathways including working with the Central Admin, Failsafe and IT Helpdesk teams to manage pathway issues. Accountable for staff management and the daily overview of the screening teams work, monitoring attendance in accordance with NECSWS policy on absence including sickness, annual leave and special leave. Maintain an accurate service user database (NEC OptoMize), monitoring and adjusting configuration, user profiles, locations, grading matrix, etc., as required. Monitor and manage the service's equipment and facilities, including offices, van and camera maintenance. Assist with service user enquiries as and when required, ensuring enquiries are actioned and maintained appropriately and that confidentiality is kept at all times and in accordance with appropriate legislation. . Flexible approach to the changing needs of the local service and the organisation as a whole. Support colleagues with absence cover of screening clinics and/or grading depending on experience. Qualifications Health Screening Diploma (or City & Guilds) qualification. Management or Leadership experience including performance management of teams and individuals alongside an experience of working within diabetic eye screening, healthcare or other people/patient focused services Be willing and able to run all aspects of RDS, DS and SLB clinics and to be able to grade at all levels, with proven high sensitivity and sensitivity. Be able to use good effective communication skills both written and oral within a multidisciplinary team at all levels and with diabetic patients in a calm, sensitive, and reassuring way. As well as the ability to work successfully across professional organisations and with a multitude of stakeholders IT literate with a knowledge of information governance A full UK driving license and preferably your own transport Minimum of 5 GCSEs including grades A-C in English, Maths and a Science subject or equivalent. Additional Information We are proud of the benefits we offer employees of NEC Software Solutions Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost) 25 days paid holiday with the option to buy/ sell 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost) A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5% A fantastic selection of flexible benefits to suit your individual needs We are an employer who cares, we have a invaluable employee assistance programme which can help in every area of your life All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like. Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required. All offers are subject to satisfactory vetting and reference checks. NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates. Who we are? We're NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies. Working with us, you'll be helping our 3,000+ employees push the boundaries of what's possible and support amazing public services. We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference. We'd love your help. And we'll support you all the way.
Apr 18, 2024
Full time
Company Description Come join us and make a difference in the world! Discover more at NO AGENCIES PLEASE Job Description The Team Leader is responsible for the clinical activities of the screening programme, ensuring robust rota management, screening and grading capacity planning, first line management of service staff and oversight of service performance and processes, this will include but not be limited to: Monitoring staff performance, training and competency, as well as the service's equipment and facilities. Day-to-day operational management and clinic appointment booking. This involves working with and across a wide range of stakeholders, particularly liaising with GP and Medical Centre managers. Ensuring the programme is delivered in line with national standards, providing an excellent screening service with the ultimate aim of reducing new blindness due to diabetic retinopathy. Job Dimensions Support Programme Manager in achieving objectives and capacity planning. The post holder will undertake RDS, DS and SLB clinics as required and be trained up to the required levels. Undertake clinics as required and manage teams in Dorset region. Ensure proper disposal of sensitive data and compliance with regulations. Maintain policy documents and ensure legislative compliance. Uphold safe working practices in line with organisational protocols. The main accountabilities Responsible for day to day service management and support, troubleshooting situations in clinic, providing advice and guidance and resolving operational issues. Responsible for capacity planning, venue booking and rota management to ensure screening episodes and grading results are within NSC timescales. Responsible for daily oversight of appointment waiting lists to ensure breached and overdue numbers are kept to a minimum, working with Central Admin to fill under-booked clinics, prioritise booking (e.g. new patients) and ensure fully utilised clinic capacity. Responsible for recruitment selection, induction, appraisal, review and continued professional development of screening and grading staff. Supporting the Programme Manager with health and safety assessment and training, risk assessment, business continuity planning, patient complaints/feedback, incident recording and incident investigation. Responsible for service quality and standards, assessing and monitoring performance and identifying training needs or devising Standard Operating Procedures to align processes, ensuring effective communication on a regular basis. Facilitate staff training and educational programmes to enhance their performance. Provide oversight of patient care pathways including working with the Central Admin, Failsafe and IT Helpdesk teams to manage pathway issues. Accountable for staff management and the daily overview of the screening teams work, monitoring attendance in accordance with NECSWS policy on absence including sickness, annual leave and special leave. Maintain an accurate service user database (NEC OptoMize), monitoring and adjusting configuration, user profiles, locations, grading matrix, etc., as required. Monitor and manage the service's equipment and facilities, including offices, van and camera maintenance. Assist with service user enquiries as and when required, ensuring enquiries are actioned and maintained appropriately and that confidentiality is kept at all times and in accordance with appropriate legislation. . Flexible approach to the changing needs of the local service and the organisation as a whole. Support colleagues with absence cover of screening clinics and/or grading depending on experience. Qualifications Health Screening Diploma (or City & Guilds) qualification. Management or Leadership experience including performance management of teams and individuals alongside an experience of working within diabetic eye screening, healthcare or other people/patient focused services Be willing and able to run all aspects of RDS, DS and SLB clinics and to be able to grade at all levels, with proven high sensitivity and sensitivity. Be able to use good effective communication skills both written and oral within a multidisciplinary team at all levels and with diabetic patients in a calm, sensitive, and reassuring way. As well as the ability to work successfully across professional organisations and with a multitude of stakeholders IT literate with a knowledge of information governance A full UK driving license and preferably your own transport Minimum of 5 GCSEs including grades A-C in English, Maths and a Science subject or equivalent. Additional Information We are proud of the benefits we offer employees of NEC Software Solutions Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost) 25 days paid holiday with the option to buy/ sell 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost) A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5% A fantastic selection of flexible benefits to suit your individual needs We are an employer who cares, we have a invaluable employee assistance programme which can help in every area of your life All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like. Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required. All offers are subject to satisfactory vetting and reference checks. NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates. Who we are? We're NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies. Working with us, you'll be helping our 3,000+ employees push the boundaries of what's possible and support amazing public services. We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference. We'd love your help. And we'll support you all the way.
Role Title: Cyber Recovery Technical Architect Duration: 6 Months Location: Canary Wharf/Hybrid (2-3 days on site) Rate: up to 640/d - Umbrella only Would you like to join a global leader in consulting, technology services and digital transformation? Our client is at the forefront of innovation to address the entire breadth of opportunities in the evolving world of cloud, digital and platforms. Role purpose / summary Responsible for analysis technology application solutions for applications to meet business requirements in line with RFT and Group IT Strategies and Architectures Understanding of Cyber Enterprise Recovery Solutions following NIST Cyber Security Model - Protect, Detect Respond, Recover like Vault, Air gapped, immutable backups etc Create more Cyber Resilience Approach to data protection by modernizing and automating recovery and business continuity strategies Build roadmap for Cyber Resilience Recovery Solutions and strengthen our resilience capabilities Apply a risk-based approach to test Response and Recovery capabilities, utilising intelligence-led disruption events and scenarios to inform planning and testing requirements Align RFT application recovery approach to central recovery testing, that is applied across different approved disruption Events Validates both the aggregation of multiple individual plan tests, and the necessary mobilisation capabilities Testing of Individual capabilities and contingencies. Validates that individual recovery plans operate as expected for the designed use case Collaborating with application product delivery teams to ensure that those solutions are fit for purpose and support them with architecture related challenges through delivery Contribute to project scope and objectives, to ensure feasibility of implementation - consulting with all relevant stakeholders as required Working with the relevant Technology and Change Project Managers and CTO Enterprise Architects - responsible for ensuring that the outcomes delivered by projects are consistent with the original solution Support the development of systems strategies and roadmaps for the supported business area Provide ad-hoc consultancy as required to the business on technical matters Key Skills/ requirements Responsible for creating technology solutions for applications to meet business requirements in line with RFT and company Strategies and Architectures. Work with supply chain (including external) as appropriate to produce initial costs, and throughout the development lifecycle. Evaluation of technologies, recommending and advising on strategic improvements Leverage Cyber-Resilience reference architecture for specific Recovery Time Objective (RTO) and Recovery Point Objective (RPO) requirements to ensure business continuity during data integrity threats and breaches, and to complement and enhance existing or standard Disaster Recovery architectures Accelerate bank's ability to recover at scale to re-establish a BAU Technology Environment following a material Cyber Event Ensure proper validation, testing (Table Top, Simulated, Scenario, Level, Scale Testing) and user sign-off of all deliverable for prioritised Applications Assist Scale Technology Testing Programme for Data Integrity and Cyber Disruption Create and validate Integrated Recover Plans for all Business Services Implement Data Integrity and Cyber Recovery Planning during the development or change if IT Services Examining architectural changes projects make to new and existing services, to ensure they are built to meet the business and operational resilience requirements, of the Business Services that consume them. Works with project managers and sourcing managers to advise on supplier and cost options, and to ensure that the validity of the overall solution is fully represented and considered in any RFI/RFPs process, or in the creation and evaluation of proof-of-concept solutions Takes responsibility for ensuring that solutions adhere to architectural and quality standards and policies and reduce duplication across RFT and the wider Group. Optimising use of infrastructure and licenses to drive down total cost of ownership Support Cyber Resilience Solution Architect in providing advice and guidance to business stakeholders in shaping the portfolio of technology solutions, and the estimating process for initiatives being provided to business stakeholders and AEs representing m+ investments. All profiles will be reviewed against the required skills and experience. Due to the high number of applications, we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!
Apr 18, 2024
Contractor
Role Title: Cyber Recovery Technical Architect Duration: 6 Months Location: Canary Wharf/Hybrid (2-3 days on site) Rate: up to 640/d - Umbrella only Would you like to join a global leader in consulting, technology services and digital transformation? Our client is at the forefront of innovation to address the entire breadth of opportunities in the evolving world of cloud, digital and platforms. Role purpose / summary Responsible for analysis technology application solutions for applications to meet business requirements in line with RFT and Group IT Strategies and Architectures Understanding of Cyber Enterprise Recovery Solutions following NIST Cyber Security Model - Protect, Detect Respond, Recover like Vault, Air gapped, immutable backups etc Create more Cyber Resilience Approach to data protection by modernizing and automating recovery and business continuity strategies Build roadmap for Cyber Resilience Recovery Solutions and strengthen our resilience capabilities Apply a risk-based approach to test Response and Recovery capabilities, utilising intelligence-led disruption events and scenarios to inform planning and testing requirements Align RFT application recovery approach to central recovery testing, that is applied across different approved disruption Events Validates both the aggregation of multiple individual plan tests, and the necessary mobilisation capabilities Testing of Individual capabilities and contingencies. Validates that individual recovery plans operate as expected for the designed use case Collaborating with application product delivery teams to ensure that those solutions are fit for purpose and support them with architecture related challenges through delivery Contribute to project scope and objectives, to ensure feasibility of implementation - consulting with all relevant stakeholders as required Working with the relevant Technology and Change Project Managers and CTO Enterprise Architects - responsible for ensuring that the outcomes delivered by projects are consistent with the original solution Support the development of systems strategies and roadmaps for the supported business area Provide ad-hoc consultancy as required to the business on technical matters Key Skills/ requirements Responsible for creating technology solutions for applications to meet business requirements in line with RFT and company Strategies and Architectures. Work with supply chain (including external) as appropriate to produce initial costs, and throughout the development lifecycle. Evaluation of technologies, recommending and advising on strategic improvements Leverage Cyber-Resilience reference architecture for specific Recovery Time Objective (RTO) and Recovery Point Objective (RPO) requirements to ensure business continuity during data integrity threats and breaches, and to complement and enhance existing or standard Disaster Recovery architectures Accelerate bank's ability to recover at scale to re-establish a BAU Technology Environment following a material Cyber Event Ensure proper validation, testing (Table Top, Simulated, Scenario, Level, Scale Testing) and user sign-off of all deliverable for prioritised Applications Assist Scale Technology Testing Programme for Data Integrity and Cyber Disruption Create and validate Integrated Recover Plans for all Business Services Implement Data Integrity and Cyber Recovery Planning during the development or change if IT Services Examining architectural changes projects make to new and existing services, to ensure they are built to meet the business and operational resilience requirements, of the Business Services that consume them. Works with project managers and sourcing managers to advise on supplier and cost options, and to ensure that the validity of the overall solution is fully represented and considered in any RFI/RFPs process, or in the creation and evaluation of proof-of-concept solutions Takes responsibility for ensuring that solutions adhere to architectural and quality standards and policies and reduce duplication across RFT and the wider Group. Optimising use of infrastructure and licenses to drive down total cost of ownership Support Cyber Resilience Solution Architect in providing advice and guidance to business stakeholders in shaping the portfolio of technology solutions, and the estimating process for initiatives being provided to business stakeholders and AEs representing m+ investments. All profiles will be reviewed against the required skills and experience. Due to the high number of applications, we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!
End Date Sunday 21 April 2024 Salary Range £42,120 - £46,800 We support flexible working - click here for more information on flexible working options Flexible Working Options Hybrid Working, Job Share Job Description Summary JOB TITLE: Security, Business Continuity & Supplier Control Specialist, Assistant Manager LOCATION: Leeds, Halifax, Glasgow, Edinburgh. HOURS: Full-time WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our Risk hub locations. As a Security, Business Continuity & Supplier Control Specialist you'll be responsible for supporting & monitoring the control environment to support the management of Information, Cyber & Physical Security Risk, Business Continuity Risk & Supplier Risk, working in collaboration with other SMEs to ensure Risk Function s operational resilience. Job Description ABOUT THIS OPPORTUNITY We re on an exciting journey and there couldn t be a better time to join us. We re putting in place a fresh operating model for non-financial risk management across the Group, empowering our people to take end-to-end accountability for managing the risks that they face! As a Security, Business Continuity & Supplier Control Specialist you'll be responsible for supporting & monitoring the control environment to support the management of Information, Cyber & Physical Security Risk, Business Continuity Risk & Supplier Risk, working in collaboration with other SMEs to ensure Risk Function s operational resilience. WHAT YOU'LL BE DOING: Support management of Information, Cyber & Physical Security Risk, Business Continuity Risk & Supplier Risk control environment including control testing & effectiveness, engagement with application owner population & reporting of compliance to senior colleagues. Works with risk and control owner teams to help deliver against aligned customer, business and strategic outcomes. Produces timely and accurate documents and reports by collecting risk and control data from a variety of sources and input data into standardised formats. Assists the development of the first line control management centre of excellence that supports safe growth and enables high quality customer service. Delivers prescribed outcomes by working with established control design, mapping, monitoring and testing approaches. Reports findings and deviations using concise and clear reporting and escalates appropriately to senior colleagues. Works with risk and control owner teams to investigate questions related to the existing control environment. Provides advice to managers on how to apply a wide variety of control monitoring and testing procedures. Supports timely reporting on the effectiveness and performance of controls and compliance. Identifies and reports any deviations to more senior colleagues. Assists in the management of actions on operational risk events and breaches following Risk & Control Self-Assessment (RCSA). Identifies issues and then suggests and implements improvements to control environment with guidance from senior colleagues. WHAT YOU'LL NEED: Good understanding of relevant standards and policies, including Supplier Treatment Standards, Group Security Standards & Policy and the Group Operational Resilience Framework. Some understanding of control management and the practical implementation across relevant functional area of expertise. Good business knowledge and organisational awareness and with some experience in supporting and managing control design, optimisation, testing and monitoring activities. Takes responsibility for developing personal capabilities using existing formal and informal training opportunities, while also coaching others as required. Good ability to understand and assimilate different sources of data to identify and make relevant conclusions and recommendations. Plans and co-ordinates workloads to monitor and test control environment. Supports the implementation of corrective actions and/or continuous improvement initiatives. Supports management to make good and timely decisions that keep the organisation moving forward. For example, provides timely and accurate control monitoring and testing outcomes to support the prioritisation of future control design and optimisation activities. Designs own work schedule and potentially assigns work to other colleagues as needed to expedite workflow and deliver high-priority tasks. Builds partnerships and works collaboratively with others to meet shared objectives. ABOUT WORKING FOR US Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want everyone to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it s why we especially welcome applications from under-represented groups. We re disability confident. So, if you d like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual bonus award, subject to Group performance Share schemes including free shares! Benefits you can adapt to your lifestyle, such as discounted shopping. 28 days holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies If you re excited by the thought of becoming part of our team, get in touch. We d love to hear from you. At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
Apr 18, 2024
Full time
End Date Sunday 21 April 2024 Salary Range £42,120 - £46,800 We support flexible working - click here for more information on flexible working options Flexible Working Options Hybrid Working, Job Share Job Description Summary JOB TITLE: Security, Business Continuity & Supplier Control Specialist, Assistant Manager LOCATION: Leeds, Halifax, Glasgow, Edinburgh. HOURS: Full-time WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our Risk hub locations. As a Security, Business Continuity & Supplier Control Specialist you'll be responsible for supporting & monitoring the control environment to support the management of Information, Cyber & Physical Security Risk, Business Continuity Risk & Supplier Risk, working in collaboration with other SMEs to ensure Risk Function s operational resilience. Job Description ABOUT THIS OPPORTUNITY We re on an exciting journey and there couldn t be a better time to join us. We re putting in place a fresh operating model for non-financial risk management across the Group, empowering our people to take end-to-end accountability for managing the risks that they face! As a Security, Business Continuity & Supplier Control Specialist you'll be responsible for supporting & monitoring the control environment to support the management of Information, Cyber & Physical Security Risk, Business Continuity Risk & Supplier Risk, working in collaboration with other SMEs to ensure Risk Function s operational resilience. WHAT YOU'LL BE DOING: Support management of Information, Cyber & Physical Security Risk, Business Continuity Risk & Supplier Risk control environment including control testing & effectiveness, engagement with application owner population & reporting of compliance to senior colleagues. Works with risk and control owner teams to help deliver against aligned customer, business and strategic outcomes. Produces timely and accurate documents and reports by collecting risk and control data from a variety of sources and input data into standardised formats. Assists the development of the first line control management centre of excellence that supports safe growth and enables high quality customer service. Delivers prescribed outcomes by working with established control design, mapping, monitoring and testing approaches. Reports findings and deviations using concise and clear reporting and escalates appropriately to senior colleagues. Works with risk and control owner teams to investigate questions related to the existing control environment. Provides advice to managers on how to apply a wide variety of control monitoring and testing procedures. Supports timely reporting on the effectiveness and performance of controls and compliance. Identifies and reports any deviations to more senior colleagues. Assists in the management of actions on operational risk events and breaches following Risk & Control Self-Assessment (RCSA). Identifies issues and then suggests and implements improvements to control environment with guidance from senior colleagues. WHAT YOU'LL NEED: Good understanding of relevant standards and policies, including Supplier Treatment Standards, Group Security Standards & Policy and the Group Operational Resilience Framework. Some understanding of control management and the practical implementation across relevant functional area of expertise. Good business knowledge and organisational awareness and with some experience in supporting and managing control design, optimisation, testing and monitoring activities. Takes responsibility for developing personal capabilities using existing formal and informal training opportunities, while also coaching others as required. Good ability to understand and assimilate different sources of data to identify and make relevant conclusions and recommendations. Plans and co-ordinates workloads to monitor and test control environment. Supports the implementation of corrective actions and/or continuous improvement initiatives. Supports management to make good and timely decisions that keep the organisation moving forward. For example, provides timely and accurate control monitoring and testing outcomes to support the prioritisation of future control design and optimisation activities. Designs own work schedule and potentially assigns work to other colleagues as needed to expedite workflow and deliver high-priority tasks. Builds partnerships and works collaboratively with others to meet shared objectives. ABOUT WORKING FOR US Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want everyone to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it s why we especially welcome applications from under-represented groups. We re disability confident. So, if you d like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual bonus award, subject to Group performance Share schemes including free shares! Benefits you can adapt to your lifestyle, such as discounted shopping. 28 days holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies If you re excited by the thought of becoming part of our team, get in touch. We d love to hear from you. At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
Cherry Professional - Relationship Led Recruitment
Derby, Derbyshire
IT Support Analyst £25k - £26k Derby DE1 Monday to Friday - 8am to 4pmPermanent Opportunity - Office Based A fantastic opportunity has arisen for an experienced Support Analyst to provide 1st and 2nd line support service to our pretigious legal client based in DE1. The successful candidate will maintain the computers system, all applications, records, and staff queries.You will also be proactive, innovative, and forward thinking to help drive the business forwardand be an integral part of the IT infastructure! What we're looking for: - Previous IT support experience in a legal practice- Experience of computer hardware repair and knowledge of modern technology- Knowledge of Partner for Windows- Knowledge of Microsoft SQL Server Management Studio- Knowledge of O365 applications and Microsoft 365 Admin Centre and Exchange The finer elements of the role include: - To provide 1st and 2nd line support for all PC's, printers, photocopiers, franking machines, and other electronic equipment- Support, manage and maintain servers, network, communication links and the infrastructure as necessary, work within budgets and agreed external support as appropriate- Support all members of staff across all office locations, travelling will be required (4 areas in Derbyshire)- Develop and support all applications such as Partner for Windows, Microsoft O365, Big Hand and others- Liaise with Midland Telecom in maintaining and managing connectivity, telephone system and telephone numbers- Work with the Finance and Systems Manager in preparing and implementing the business plan for IT and meeting the agreed firm's objectives- Be proactive in offering quality IT training, support and guidance to all staff ensuring good working practices are adhered to, resulting in an efficient and streamlined service- Liaise with the HR Manager to train all new employees on their first day of induction on company systems, to then follow up on a regularly so that good work practices are adhered too, and systems are fully understood- Update and review policies on an annual basis relating to IT, to include but not limited to: Disaster Recovery, Business Continuity, Information Management and Facilities, Data Protection, e-mail, and InternetCherry Professional are recruiting for this opportunity on behalf of our client. Please view our Privacy Policy on our website to understand how your data will be used if you apply for this role.
Apr 18, 2024
Full time
IT Support Analyst £25k - £26k Derby DE1 Monday to Friday - 8am to 4pmPermanent Opportunity - Office Based A fantastic opportunity has arisen for an experienced Support Analyst to provide 1st and 2nd line support service to our pretigious legal client based in DE1. The successful candidate will maintain the computers system, all applications, records, and staff queries.You will also be proactive, innovative, and forward thinking to help drive the business forwardand be an integral part of the IT infastructure! What we're looking for: - Previous IT support experience in a legal practice- Experience of computer hardware repair and knowledge of modern technology- Knowledge of Partner for Windows- Knowledge of Microsoft SQL Server Management Studio- Knowledge of O365 applications and Microsoft 365 Admin Centre and Exchange The finer elements of the role include: - To provide 1st and 2nd line support for all PC's, printers, photocopiers, franking machines, and other electronic equipment- Support, manage and maintain servers, network, communication links and the infrastructure as necessary, work within budgets and agreed external support as appropriate- Support all members of staff across all office locations, travelling will be required (4 areas in Derbyshire)- Develop and support all applications such as Partner for Windows, Microsoft O365, Big Hand and others- Liaise with Midland Telecom in maintaining and managing connectivity, telephone system and telephone numbers- Work with the Finance and Systems Manager in preparing and implementing the business plan for IT and meeting the agreed firm's objectives- Be proactive in offering quality IT training, support and guidance to all staff ensuring good working practices are adhered to, resulting in an efficient and streamlined service- Liaise with the HR Manager to train all new employees on their first day of induction on company systems, to then follow up on a regularly so that good work practices are adhered too, and systems are fully understood- Update and review policies on an annual basis relating to IT, to include but not limited to: Disaster Recovery, Business Continuity, Information Management and Facilities, Data Protection, e-mail, and InternetCherry Professional are recruiting for this opportunity on behalf of our client. Please view our Privacy Policy on our website to understand how your data will be used if you apply for this role.
We are partnering with a dynamic financial services charity in Kent to recruit an IT Risk Manager for a full-time permanent position. This role involves on-site presence an average of 2 days per week. Key Responsibilities for the IT Risk Manager: Identify risks within the technology teams and systems. Maintain comprehensive risk registers. Develop and execute remediation plans. Take the lead in internal and external audits. Provide board-level reporting on risk. Assist in business continuity planning. Oversee disaster recovery plans. Key Skills for the IT Risk Manager: Experience in cloud-based IT risk management (O365, Azure, etc.). Background in Financial Services. Preferably, familiarity with ISO27001, COBIT, CISSP, CISM, CRISC. Please apply as directed!
Apr 18, 2024
Full time
We are partnering with a dynamic financial services charity in Kent to recruit an IT Risk Manager for a full-time permanent position. This role involves on-site presence an average of 2 days per week. Key Responsibilities for the IT Risk Manager: Identify risks within the technology teams and systems. Maintain comprehensive risk registers. Develop and execute remediation plans. Take the lead in internal and external audits. Provide board-level reporting on risk. Assist in business continuity planning. Oversee disaster recovery plans. Key Skills for the IT Risk Manager: Experience in cloud-based IT risk management (O365, Azure, etc.). Background in Financial Services. Preferably, familiarity with ISO27001, COBIT, CISSP, CISM, CRISC. Please apply as directed!
Your new company This is a financial institution with an office based in the City of London. Your new role You will be responsible for executing scenario and BCP testing activities. This role will need to collaborate with a range of stakeholders across the business including BCOs, Business Managers and central teams to ensure their testing inputs meet requirements. What you'll need to succeed You will have: Extensive experience with Business Continuity Management - specifically experience conducting BIA and BCPs Experience with MetricStream tooling What you'll get in return An exciting opportunity to join an international organisation in financial services. Furthermore, a competitive day rate for this role will be offered in addition to your own dedicated Hays Consultant to guide you through every step of the application process. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Apr 18, 2024
Contractor
Your new company This is a financial institution with an office based in the City of London. Your new role You will be responsible for executing scenario and BCP testing activities. This role will need to collaborate with a range of stakeholders across the business including BCOs, Business Managers and central teams to ensure their testing inputs meet requirements. What you'll need to succeed You will have: Extensive experience with Business Continuity Management - specifically experience conducting BIA and BCPs Experience with MetricStream tooling What you'll get in return An exciting opportunity to join an international organisation in financial services. Furthermore, a competitive day rate for this role will be offered in addition to your own dedicated Hays Consultant to guide you through every step of the application process. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
KAG Recruitment Consultancy
Kingswinford, West Midlands
Your Next Chapter Awaits: Become the IT Manager That Will Transform Our Client's Manufacturing Story in Kingswinford Imagine walking into a role where your work directly influences the beating heart of a leading manufacturing site in Kingswinford. Our client, known for their innovative approach and commitment to excellence, is at a pivotal point in their journey. They're ready to welcome an IT Manager who's not just looking for a job but is eager to be part of a story of transformation and growth. This is where you come in. Position: IT Manager Location: Kingswinford Offer: A Competitive Salary Engagement: Permanent Hours: Monday-Friday The Role: As the IT Manager, you're stepping into a world where technology meets tradition, where your leadership will ensure the smooth running of all IT services on site. Supported by the Head Office's guidance, you'll be the hero our client needs, ensuring their factory and office systems run without a hitch, supporting users, and paving the way for technological advancements that keep production flowing. Your Mission: Be the guardian of IT services, ensuring downtime is a tale of the past with your proactive and preventative strategies. Take charge of bespoke applications on the factory floor, making sure our client's products are traced and labelled with precision. Oversee the IT landscape, ensuring the infrastructure is both resilient and secure against the backdrop of a dynamic manufacturing environment. Lead initiatives on backups, antivirus measures, and system patches, keeping the digital environment safe and sound. Craft and test disaster recovery plans that align with our overarching goals for business continuity. Keep a diligent record of IT challenges, ensuring they're tackled efficiently and effectively. Who We're Looking For: Someone who: Has a proven track record in IT support and project management with a solid foundation in Microsoft technologies. Brings a problem-solving mindset to the table, capable of adapting to change and driving improvements. Is eager to lead, motivate, and collaborate, making a real difference in a bustling manufacturing setting. Holds qualifications or knowledge in ITIL, showing a structured approach to IT service management. Must have a full UK driving license and access to personal transport, ready to be on-site when needed. Why This Role Is For You: Impact: You'll be at the forefront, driving change and ensuring our client's technological needs are not just met but exceeded. Growth: This isn't just a job; it's a career path filled with opportunities to learn, grow, and shape your future in IT management. Community: Join a team that values collaboration, where your work will directly contribute to the success and advancement of the manufacturing site. Join Us On This Journey: If you're ready to play a pivotal role in our client's next chapter, driving technological excellence and innovation, we want to hear from you. This is your chance to not just do a job but to be part of a story of growth and transformation. Apply now to become the IT Manager who makes a difference every day at our client's manufacturing site in Kingswinford.
Apr 18, 2024
Full time
Your Next Chapter Awaits: Become the IT Manager That Will Transform Our Client's Manufacturing Story in Kingswinford Imagine walking into a role where your work directly influences the beating heart of a leading manufacturing site in Kingswinford. Our client, known for their innovative approach and commitment to excellence, is at a pivotal point in their journey. They're ready to welcome an IT Manager who's not just looking for a job but is eager to be part of a story of transformation and growth. This is where you come in. Position: IT Manager Location: Kingswinford Offer: A Competitive Salary Engagement: Permanent Hours: Monday-Friday The Role: As the IT Manager, you're stepping into a world where technology meets tradition, where your leadership will ensure the smooth running of all IT services on site. Supported by the Head Office's guidance, you'll be the hero our client needs, ensuring their factory and office systems run without a hitch, supporting users, and paving the way for technological advancements that keep production flowing. Your Mission: Be the guardian of IT services, ensuring downtime is a tale of the past with your proactive and preventative strategies. Take charge of bespoke applications on the factory floor, making sure our client's products are traced and labelled with precision. Oversee the IT landscape, ensuring the infrastructure is both resilient and secure against the backdrop of a dynamic manufacturing environment. Lead initiatives on backups, antivirus measures, and system patches, keeping the digital environment safe and sound. Craft and test disaster recovery plans that align with our overarching goals for business continuity. Keep a diligent record of IT challenges, ensuring they're tackled efficiently and effectively. Who We're Looking For: Someone who: Has a proven track record in IT support and project management with a solid foundation in Microsoft technologies. Brings a problem-solving mindset to the table, capable of adapting to change and driving improvements. Is eager to lead, motivate, and collaborate, making a real difference in a bustling manufacturing setting. Holds qualifications or knowledge in ITIL, showing a structured approach to IT service management. Must have a full UK driving license and access to personal transport, ready to be on-site when needed. Why This Role Is For You: Impact: You'll be at the forefront, driving change and ensuring our client's technological needs are not just met but exceeded. Growth: This isn't just a job; it's a career path filled with opportunities to learn, grow, and shape your future in IT management. Community: Join a team that values collaboration, where your work will directly contribute to the success and advancement of the manufacturing site. Join Us On This Journey: If you're ready to play a pivotal role in our client's next chapter, driving technological excellence and innovation, we want to hear from you. This is your chance to not just do a job but to be part of a story of growth and transformation. Apply now to become the IT Manager who makes a difference every day at our client's manufacturing site in Kingswinford.
Main purpose of job: The IT Risk and Governance Manager will play a crucial role in maintaining the integrity and security of our IT systems. Reporting directly to the CISO, you will own the management and administration of IT risks, lead the IT audit and assessment program (including PCI DSS, SWIFT, and Cyber Insurance), and ensure the Business Continuity Planning (BCP) documents are updated and effective. This role will involve effective collaboration across IT Management to facilitating governance activities, and ensure the accurate and timely reporting of IT Risk and Governance MI for executive stakeholders. IT Audit and Assessment Management: Collaborate with relevant stakeholders to create, own and maintain a forward plan for various audit, risk and governance activities, including internal audits, external audits, IT assessments, DR and IT BCP tests and policy review schedules. Co-ordinate and facilitate the execution of IT audits and assessments, including but not limited to PCI DSS, SWIFT, and Cyber Insurance. Measure and report adherence to IT risk management policies and procedures, making recommendations for improvements where necessary, to ensure compliance with relevant industry standards, regulations, and best practices. IT Risk Management: Own and maintain the IT risk register, risk acceptances, risk assessments and associated risk artifacts, ensuring they are kept updated, all identified risks have owners, are appropriately assessed, categorised with an agreed and documented treatment plan. Collaborate across IT and group Governance teams to identify, register and document emerging risks, and status of planned remediation for existing risks, for escalation and management reporting. BCP Documentation: Maintain and update the IT Business Continuity Plan (BCP) documents, ensuring they reflect current business processes and IT systems. Ensure IT staff are aware and prepared for BCP through, communication, documentation and testing exercises. IT Governance Reporting and MI: Work closely with IT senior management to ensure all IT risk, governance and assurance reporting artifacts are up-to-date, accurate and available for IT governance and organisational executive stakeholder meetings. IT Departmental Process Owner: Take ownership of specific IT departmental policies and processes, such as Fire Evacuation procedures, Recruitment processes, Data Protection Impact Assessments (DPIA), Records of Processing Activities (ROPA), External Data Transfers, Disaster Recovery (DR) call tree, and IT departmental DR processes. Manage and enhance these processes to ensure efficiency and compliance
Apr 18, 2024
Full time
Main purpose of job: The IT Risk and Governance Manager will play a crucial role in maintaining the integrity and security of our IT systems. Reporting directly to the CISO, you will own the management and administration of IT risks, lead the IT audit and assessment program (including PCI DSS, SWIFT, and Cyber Insurance), and ensure the Business Continuity Planning (BCP) documents are updated and effective. This role will involve effective collaboration across IT Management to facilitating governance activities, and ensure the accurate and timely reporting of IT Risk and Governance MI for executive stakeholders. IT Audit and Assessment Management: Collaborate with relevant stakeholders to create, own and maintain a forward plan for various audit, risk and governance activities, including internal audits, external audits, IT assessments, DR and IT BCP tests and policy review schedules. Co-ordinate and facilitate the execution of IT audits and assessments, including but not limited to PCI DSS, SWIFT, and Cyber Insurance. Measure and report adherence to IT risk management policies and procedures, making recommendations for improvements where necessary, to ensure compliance with relevant industry standards, regulations, and best practices. IT Risk Management: Own and maintain the IT risk register, risk acceptances, risk assessments and associated risk artifacts, ensuring they are kept updated, all identified risks have owners, are appropriately assessed, categorised with an agreed and documented treatment plan. Collaborate across IT and group Governance teams to identify, register and document emerging risks, and status of planned remediation for existing risks, for escalation and management reporting. BCP Documentation: Maintain and update the IT Business Continuity Plan (BCP) documents, ensuring they reflect current business processes and IT systems. Ensure IT staff are aware and prepared for BCP through, communication, documentation and testing exercises. IT Governance Reporting and MI: Work closely with IT senior management to ensure all IT risk, governance and assurance reporting artifacts are up-to-date, accurate and available for IT governance and organisational executive stakeholder meetings. IT Departmental Process Owner: Take ownership of specific IT departmental policies and processes, such as Fire Evacuation procedures, Recruitment processes, Data Protection Impact Assessments (DPIA), Records of Processing Activities (ROPA), External Data Transfers, Disaster Recovery (DR) call tree, and IT departmental DR processes. Manage and enhance these processes to ensure efficiency and compliance
Ready to join a long-established and trusted Lake District, IT & Website Development Company with arguably one of the best office views in the UK? We are looking for a talented 2nd / 3rd line engineer to join our amazing engineering team. This opportunity comes with the flexibility to work from home 1-2 days per week, for the rest of the week you will be present at our stunning offices overlooking Lake Windermere. Role info: 2nd Line / 3rd IT Support Engineer Keswick, Lake District Office Based / Flexible Working - Accessible from Carlisle, Cockermouth, Penrith, Workington & Windermere £27,000 - £37,000 Depending on Experience Culture: Providing Professional Services with Integrity Through Teamwork and Continuous Learning Company: Established Proactive IT Support & Bespoke Website Design Your Background: IT Support, User Desktop Support, Server and Cloud Service Support, IP Networks, Windows Servers, MSP Sectors: IT, Customer Support, IT Support Who we are: We are an IT & Digital Services company, covering managed services contracts, servers and network installations, wired & wireless networks, VOIP and website design and hosting. KCS offices are located in the Lake District National Park, with stunning views overlooking the breath-taking Skiddaw Massif and beyond. The area is a hub for top-class outdoor activities with some of the finest walks and outdoor goings-on in the country. This role is physically based at our office just outside Keswick and there is flexibility to allow for 1 to 2 days of remote working. The 2nd / 3rd Line IT Support Engineer role: A Managed Service Provider (MSP) is a special type of IT support company. Unlike a network administrator who may get to perform one network upgrade every three years, our engineering team performs multiple network upgrade projects every year. It is essential that our team keep current with the latest industry software and cloud services stacks and can complete these network projects on time and on budget. You will be working within a Team supporting a wide range of servers, networks and services from small to medium-sized businesses whilst keeping up to date with IT technologies. The position also involves supporting peers and juniors in their roles. Key Responsibilities: + Designing, quoting, implementing, and supporting of Windows Server infrastructures and associated networks / backup solutions including cloud solutions when required. + Managing support tickets for our client base via telephone, remote and on-site methods. + Clearly communicate with customers, partners, and 3rd parties. About you: Essential Technical Experience: + Three or more years of IT support experience. + Demonstrable troubleshooting skills that range from user desktop support to server and cloud services. + Experience with Windows Server 2016/19/22, Remote Desktop Services, Hyper-V, and Active Directory. + Desktop support including email clients, and internet connection troubleshooting. + Office software, printer installations, and general problem diagnostics procedures. + Use of currently supported Microsoft Desktop and Server Operating Systems and M365 cloud platforms. + Backup, Continuity and Disaster Recovery (BCDR) solutions and restoration procedures. + Fundamental knowledge of IP networks. Desired Technical Experience: + Experience with MSP software such as ConnectWise Manage / Ninja RMM. + Exposure to HP desktop/laptop and server platforms. Hands-on working knowledge of server hardware, RAID etc. + Wi-Fi networks including point-to-point Wi-Fi links. + VoIP telecommunications exposure. + Knowledge of IP networks. + Knowledge of one of the mainstream firewall/networking brands Draytek, Sophos, HP, Ubiquiti, Cisco. + Knowledge of Cove, Datto, and ESET solutions would be a bonus. Non-Technical Essential Skills: + Good planning, follow-through, and documentation skills. + Adaptable interpersonal skills as you will be dealing with customers in all positions from the board level downwards. + Capability to autonomously self-assign workloads and schedule others as part of the team. + Well-presented alongside good written and verbal English skills. + Full valid UK driver's licence. Interested? Apply here for a fast-track path to the Hiring Manager. Your Previous Experience / Background Might Include: IT Support Technician, Technical Support Analyst, Helpdesk Support Technician, Associate IT Support Engineer, IT Support Specialist, Desktop Support, Desktop Support Engineer. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR. This role is being managed by our talent partner RR as such there is no need for agencies to call or send speculative CVs. Many thanks.
Apr 18, 2024
Full time
Ready to join a long-established and trusted Lake District, IT & Website Development Company with arguably one of the best office views in the UK? We are looking for a talented 2nd / 3rd line engineer to join our amazing engineering team. This opportunity comes with the flexibility to work from home 1-2 days per week, for the rest of the week you will be present at our stunning offices overlooking Lake Windermere. Role info: 2nd Line / 3rd IT Support Engineer Keswick, Lake District Office Based / Flexible Working - Accessible from Carlisle, Cockermouth, Penrith, Workington & Windermere £27,000 - £37,000 Depending on Experience Culture: Providing Professional Services with Integrity Through Teamwork and Continuous Learning Company: Established Proactive IT Support & Bespoke Website Design Your Background: IT Support, User Desktop Support, Server and Cloud Service Support, IP Networks, Windows Servers, MSP Sectors: IT, Customer Support, IT Support Who we are: We are an IT & Digital Services company, covering managed services contracts, servers and network installations, wired & wireless networks, VOIP and website design and hosting. KCS offices are located in the Lake District National Park, with stunning views overlooking the breath-taking Skiddaw Massif and beyond. The area is a hub for top-class outdoor activities with some of the finest walks and outdoor goings-on in the country. This role is physically based at our office just outside Keswick and there is flexibility to allow for 1 to 2 days of remote working. The 2nd / 3rd Line IT Support Engineer role: A Managed Service Provider (MSP) is a special type of IT support company. Unlike a network administrator who may get to perform one network upgrade every three years, our engineering team performs multiple network upgrade projects every year. It is essential that our team keep current with the latest industry software and cloud services stacks and can complete these network projects on time and on budget. You will be working within a Team supporting a wide range of servers, networks and services from small to medium-sized businesses whilst keeping up to date with IT technologies. The position also involves supporting peers and juniors in their roles. Key Responsibilities: + Designing, quoting, implementing, and supporting of Windows Server infrastructures and associated networks / backup solutions including cloud solutions when required. + Managing support tickets for our client base via telephone, remote and on-site methods. + Clearly communicate with customers, partners, and 3rd parties. About you: Essential Technical Experience: + Three or more years of IT support experience. + Demonstrable troubleshooting skills that range from user desktop support to server and cloud services. + Experience with Windows Server 2016/19/22, Remote Desktop Services, Hyper-V, and Active Directory. + Desktop support including email clients, and internet connection troubleshooting. + Office software, printer installations, and general problem diagnostics procedures. + Use of currently supported Microsoft Desktop and Server Operating Systems and M365 cloud platforms. + Backup, Continuity and Disaster Recovery (BCDR) solutions and restoration procedures. + Fundamental knowledge of IP networks. Desired Technical Experience: + Experience with MSP software such as ConnectWise Manage / Ninja RMM. + Exposure to HP desktop/laptop and server platforms. Hands-on working knowledge of server hardware, RAID etc. + Wi-Fi networks including point-to-point Wi-Fi links. + VoIP telecommunications exposure. + Knowledge of IP networks. + Knowledge of one of the mainstream firewall/networking brands Draytek, Sophos, HP, Ubiquiti, Cisco. + Knowledge of Cove, Datto, and ESET solutions would be a bonus. Non-Technical Essential Skills: + Good planning, follow-through, and documentation skills. + Adaptable interpersonal skills as you will be dealing with customers in all positions from the board level downwards. + Capability to autonomously self-assign workloads and schedule others as part of the team. + Well-presented alongside good written and verbal English skills. + Full valid UK driver's licence. Interested? Apply here for a fast-track path to the Hiring Manager. Your Previous Experience / Background Might Include: IT Support Technician, Technical Support Analyst, Helpdesk Support Technician, Associate IT Support Engineer, IT Support Specialist, Desktop Support, Desktop Support Engineer. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR. This role is being managed by our talent partner RR as such there is no need for agencies to call or send speculative CVs. Many thanks.
Project Management Assistant Prestwich Hospital (The Curve) - M25 3EQ Greater Manchester Mental Health NHS Foundation Trust 37.5 hpw - Mon-Fri (Apply online only) (includes some flexibility depending upon service needs) Band 5 - 15.67/hr with enhanced rates for weekends and bank holidays. Travel between sites involved in the role. Temporary role to cover sickness - with potential to be extended. Are you someone who can effectively support project managers in achieving project goals and delivering successful outcomes? Would you like to use your skillset to help your local NHS Services in their daily and future essential functions? If so, then Greater Manchester Mental Health NHS Foundation Trust want to hear from you! We have an urgent vacancy for a Project Management Assistant , based at Prestwich Hospital, to assist in the delivery of the Capital Estates & Facilities Helpdesk system, system training materials and provide support to the existing Switchboard team. Job Overview: The Project Management Assistant will help the Facilities Systems Manager connect the Trust's Facilities teams with customers, employees, partners, and the public by using digital CAFM systems. They'll focus on making Facilities services more efficient and sustainable, like catering, cleaning, waste management, and improving customer and patient experiences. Responsibilities include supervising, training, health and safety, compliance, and managing budgets. Communication is crucial, as the role involves working with various stakeholders such as staff, service users, clinical leads, senior management, subcontractors, and service providers. Key Responsibilities: Design and deliverance of training materials for the new CAFM software (MiCAD): Fast mastery of the software is essential to be able to deliver the training to a wide range of staff members and stakeholders. Provide supervisory support for the existing Switchboard team: Managing a small team of staff and their daily shift duties and partaking in physical cover support when needed (rarely used). Communication & Relationship Skills: Attend meetings and forums, maintain effective communication with stakeholders, provide leadership and support to teams, manage inquiries and complaints, disseminate information. Knowledge, Training & Experience: Continuous development of skills, stay updated on digital systems and policies, participate in forums, support systems development, interpret policies. Governance & Quality: Ensure compliance with requirements, maintain operational quality, facilitate business continuity, implement targets and objectives. Analytical & Judgement Skills: Use SMART systems, monitor staff performance, analyse data, make judgments for safety, and process improvements. Person Specification: Experience in setting up and implementing digital/IT systems. Project Management background and/or PRINCE2 or PMP qualifications. Experience in managing various stakeholders simultaneously. Advanced IT skills, with the ability to use a range of IT systems and quickly learn new applications. First class personal skills, including effective communication techniques and negotiating ability. A full job specification sheet Is available upon request. About the Trust: The Greater Manchester Mental Health NHS Foundation Trust is made up of a wide range of services across Manchester and the Greater Manchester area. As one of the largest specialist mental health providers in the country , GMMH supports more than 65,000 service users across our local, specialist, substance misuse and prison populations. We employ over 6,400 staff and provide services from 109 locations across the Northwest of England, as well as working with people in their homes and local communities. Who are NHS Professionals? NHS Professionals (NHSP), owned by the Department of Health and Social Care (DHSC), works in partnership with hospital trusts to provide a bank of highly skilled temporary workers who want to work flexibly within the NHS. Working through the NHSP bank means Trusts don't have to rely on expensive agencies. Right now, we have over 130,000 members registered on our bank from various roles, grades, and specialities, saving the NHS over 70 million each year. This money is then reinvested back into the NHS. In return for your hard work commitment NHS Professionals (NHSP) can offer you some fantastic benefits: - Competitive Pay Rates - work this week, get paid next week! First choice of placements at over 50 NHS Trusts in England Dedicated consultants Flexible working options Free DBS and free training Support when you need it - 24/7 365 days Stakeholder pension scheme Disclaimer Please note, you will be contacted by email throughout the recruitment process, so please check your emails, including your junk/spam regularly. We regret we cannot contact everyone who is not selected for an interview, therefore if you do not hear from us within 21 days after submitting your application, please assume you have not been successful on this occasion.
Apr 18, 2024
Seasonal
Project Management Assistant Prestwich Hospital (The Curve) - M25 3EQ Greater Manchester Mental Health NHS Foundation Trust 37.5 hpw - Mon-Fri (Apply online only) (includes some flexibility depending upon service needs) Band 5 - 15.67/hr with enhanced rates for weekends and bank holidays. Travel between sites involved in the role. Temporary role to cover sickness - with potential to be extended. Are you someone who can effectively support project managers in achieving project goals and delivering successful outcomes? Would you like to use your skillset to help your local NHS Services in their daily and future essential functions? If so, then Greater Manchester Mental Health NHS Foundation Trust want to hear from you! We have an urgent vacancy for a Project Management Assistant , based at Prestwich Hospital, to assist in the delivery of the Capital Estates & Facilities Helpdesk system, system training materials and provide support to the existing Switchboard team. Job Overview: The Project Management Assistant will help the Facilities Systems Manager connect the Trust's Facilities teams with customers, employees, partners, and the public by using digital CAFM systems. They'll focus on making Facilities services more efficient and sustainable, like catering, cleaning, waste management, and improving customer and patient experiences. Responsibilities include supervising, training, health and safety, compliance, and managing budgets. Communication is crucial, as the role involves working with various stakeholders such as staff, service users, clinical leads, senior management, subcontractors, and service providers. Key Responsibilities: Design and deliverance of training materials for the new CAFM software (MiCAD): Fast mastery of the software is essential to be able to deliver the training to a wide range of staff members and stakeholders. Provide supervisory support for the existing Switchboard team: Managing a small team of staff and their daily shift duties and partaking in physical cover support when needed (rarely used). Communication & Relationship Skills: Attend meetings and forums, maintain effective communication with stakeholders, provide leadership and support to teams, manage inquiries and complaints, disseminate information. Knowledge, Training & Experience: Continuous development of skills, stay updated on digital systems and policies, participate in forums, support systems development, interpret policies. Governance & Quality: Ensure compliance with requirements, maintain operational quality, facilitate business continuity, implement targets and objectives. Analytical & Judgement Skills: Use SMART systems, monitor staff performance, analyse data, make judgments for safety, and process improvements. Person Specification: Experience in setting up and implementing digital/IT systems. Project Management background and/or PRINCE2 or PMP qualifications. Experience in managing various stakeholders simultaneously. Advanced IT skills, with the ability to use a range of IT systems and quickly learn new applications. First class personal skills, including effective communication techniques and negotiating ability. A full job specification sheet Is available upon request. About the Trust: The Greater Manchester Mental Health NHS Foundation Trust is made up of a wide range of services across Manchester and the Greater Manchester area. As one of the largest specialist mental health providers in the country , GMMH supports more than 65,000 service users across our local, specialist, substance misuse and prison populations. We employ over 6,400 staff and provide services from 109 locations across the Northwest of England, as well as working with people in their homes and local communities. Who are NHS Professionals? NHS Professionals (NHSP), owned by the Department of Health and Social Care (DHSC), works in partnership with hospital trusts to provide a bank of highly skilled temporary workers who want to work flexibly within the NHS. Working through the NHSP bank means Trusts don't have to rely on expensive agencies. Right now, we have over 130,000 members registered on our bank from various roles, grades, and specialities, saving the NHS over 70 million each year. This money is then reinvested back into the NHS. In return for your hard work commitment NHS Professionals (NHSP) can offer you some fantastic benefits: - Competitive Pay Rates - work this week, get paid next week! First choice of placements at over 50 NHS Trusts in England Dedicated consultants Flexible working options Free DBS and free training Support when you need it - 24/7 365 days Stakeholder pension scheme Disclaimer Please note, you will be contacted by email throughout the recruitment process, so please check your emails, including your junk/spam regularly. We regret we cannot contact everyone who is not selected for an interview, therefore if you do not hear from us within 21 days after submitting your application, please assume you have not been successful on this occasion.
As Quality Manager you will manage all aspects of sustaining our current standards and to advise on adjustments or growth in this area going forward. The Quality Manager is responsible for developing and maintaining A&O IT Group s quality management system to ensure compliance with industry standards and regulations. You will be implementing and overseeing quality control processes, conducting audits, and driving continuous improvement initiatives to enhance product/service quality. We are currently accredited to following standards: ISO9001 (Quality Management), ISO14001 (Environmental Management), ISO27001 (Information Security) and ISO 22301 (Business Continuity), ISO 45001 (Occupational health and safety management systems). Key responsibilities: Quality Management System Develop, implement, and maintain a robust QMS in accordance with relevant industry standards and regulations. Ensure that all processes and procedures are documented, communicated, and consistently followed across the organisation. Quality Assurance Establish and enforce quality assurance procedures to guarantee the quality and reliability of products or services. Conduct regular inspections and audits to identify areas for improvement and ensure compliance with quality standards. Process Improvement: Drive continuous improvement initiatives to enhance efficiency, reduce defects, and optimise processes. Collaborate with cross-functional teams to implement corrective and preventive actions. Supplier and client-related quality management Evaluate and monitor supplier performance to ensure the delivery of high-quality resources. Collaborate with suppliers to address quality issues and implement corrective actions. Consult on client agreements to ensure A&O IT group continues to adhere to service terms, as regards legal compliance and quality standards. Training and development Provide training to employees across the organisation on quality management principles, processes and tools Work closely with department heads to ensure team adherence to quality management requirements Foster a culture of quality to ensure that all team members are aware of their role in maintaining high standards. Quality metrics and reporting Establish key performance indicators (KPIs) to measure and track the effectiveness of the quality management system. Generate regular reports and communicate quality performance to senior leadership. Qualifications Bachelor's degree in a relevant field Proven experience as a Quality Manager or in a similar role, with specific experience of ISO standards and subsequent requirements such as, ISO 45001 Occupational health and safety management systems, ISO9001 (Quality Management), ISO14001 (Environmental Management), ISO27001 (Information Security) and ISO 22301 (Business Continuity). Lead Auditor auditing qualification or experience NEBOSH Diploma or equivalent desirable In-depth knowledge of quality management principles, standards, and regulations (our current standards are listed above) Strong analytical and problem-solving skills Excellent communication and interpersonal skills Experience working in an international business an advantage. We offer: Competitive salary An excellent benefits package, including: Hybrid working (3 days in the office) 25 days annual leave Contributory pension at 4% Healthcare cash plan, including access to video GP appointments Health and wellbeing programme Employee retailer discounts Life assurance Regular career development check-ins and support Modern office environment with regular employee-first events and perks We are an equal opportunities employer and encourage diversity and seek to attract individuals with unique backgrounds and perspectives. It is important to us that we build a team with a diverse mix of people and skills, where everyone feels welcome and able to succeed. We are committed to equal employment opportunity regardless of race, colour, religion, sex, sexual orientation, age, marital status, disability or gender identity.
Apr 18, 2024
Full time
As Quality Manager you will manage all aspects of sustaining our current standards and to advise on adjustments or growth in this area going forward. The Quality Manager is responsible for developing and maintaining A&O IT Group s quality management system to ensure compliance with industry standards and regulations. You will be implementing and overseeing quality control processes, conducting audits, and driving continuous improvement initiatives to enhance product/service quality. We are currently accredited to following standards: ISO9001 (Quality Management), ISO14001 (Environmental Management), ISO27001 (Information Security) and ISO 22301 (Business Continuity), ISO 45001 (Occupational health and safety management systems). Key responsibilities: Quality Management System Develop, implement, and maintain a robust QMS in accordance with relevant industry standards and regulations. Ensure that all processes and procedures are documented, communicated, and consistently followed across the organisation. Quality Assurance Establish and enforce quality assurance procedures to guarantee the quality and reliability of products or services. Conduct regular inspections and audits to identify areas for improvement and ensure compliance with quality standards. Process Improvement: Drive continuous improvement initiatives to enhance efficiency, reduce defects, and optimise processes. Collaborate with cross-functional teams to implement corrective and preventive actions. Supplier and client-related quality management Evaluate and monitor supplier performance to ensure the delivery of high-quality resources. Collaborate with suppliers to address quality issues and implement corrective actions. Consult on client agreements to ensure A&O IT group continues to adhere to service terms, as regards legal compliance and quality standards. Training and development Provide training to employees across the organisation on quality management principles, processes and tools Work closely with department heads to ensure team adherence to quality management requirements Foster a culture of quality to ensure that all team members are aware of their role in maintaining high standards. Quality metrics and reporting Establish key performance indicators (KPIs) to measure and track the effectiveness of the quality management system. Generate regular reports and communicate quality performance to senior leadership. Qualifications Bachelor's degree in a relevant field Proven experience as a Quality Manager or in a similar role, with specific experience of ISO standards and subsequent requirements such as, ISO 45001 Occupational health and safety management systems, ISO9001 (Quality Management), ISO14001 (Environmental Management), ISO27001 (Information Security) and ISO 22301 (Business Continuity). Lead Auditor auditing qualification or experience NEBOSH Diploma or equivalent desirable In-depth knowledge of quality management principles, standards, and regulations (our current standards are listed above) Strong analytical and problem-solving skills Excellent communication and interpersonal skills Experience working in an international business an advantage. We offer: Competitive salary An excellent benefits package, including: Hybrid working (3 days in the office) 25 days annual leave Contributory pension at 4% Healthcare cash plan, including access to video GP appointments Health and wellbeing programme Employee retailer discounts Life assurance Regular career development check-ins and support Modern office environment with regular employee-first events and perks We are an equal opportunities employer and encourage diversity and seek to attract individuals with unique backgrounds and perspectives. It is important to us that we build a team with a diverse mix of people and skills, where everyone feels welcome and able to succeed. We are committed to equal employment opportunity regardless of race, colour, religion, sex, sexual orientation, age, marital status, disability or gender identity.