This is a key leadership role within the IT and Change function, responsible for overall operation and governance of the IT department and reporting directly to the group IT Director.
You will be responsible for defining policy, process and working practices and for ensuring an effective IT Support service to the Group.
A full-time post, working 37.5 hours per week Monday to Friday. Remote working, but occasional requirement to attend a site office.
Responsibilities include:
IT Service Delivery
Establishing, configuring and providing adoption assurance for service tooling
Oversight and co-ordination of incidents and requests on behalf of engineers within each subsidiary
Build relationships with senior leaderships within Group companies
Providing service reporting to senor leadership within each business
Delivery of Key IT Processes, in line with ISO27001 and ITIL, including:
Incident and Major Incident
Change Control
Access Control
Disaster Recovery Test Scheduling and Reporting
Service Desk Management
Information Security Audit
Capacity management
Vulnerability Management
Asset Management and SAM
Knowledgebase Management
Chairs the Businesses Monthly Governance meetings
Liaises with Group and subsidiary compliance teams to enable ongoing review of controls
Delivers the Group IT Risk Treatment Plan, updated the IT risk Register accordingly
Governance of MS Teams and SharePoint
Manages Vendors and Suppliers in line with the Group Supplier policy
Profile: Skills, experience, education
Skills
Strong technical awareness without being an expert
Excellent verbal, written, organisational communication skills
Strong background in ISO27001 and ITIL
Service leadership
Able to lead and mentor others who are not direct reports
Able to build relationships and engage with senior stakeholders
Customer service oriented
Knowledge of DR techniques and technologies
Strong awareness and experience of implementing IT Service management tools
Experience
5 years (or able to demonstrate excellent experience) of managing an IT Operation / Service Desk
Experience of working in a multi subsidiary business desirable
Experience of working within regulated industries preferred
Qualifications – Essential
Degree or equivalent
ITIL V4 Foundation
Qualifications – Desirable
ITIL V4 Create, Deliver, Support
ISO27001 Auditor
Formal training in people leadership
Role conditional on passing employee vetting process which includes a 5 year employment reference check, 3 year financial probity and basic criminal disclosure check.
We offer an unrivalled benefits package including flexible working arrangements, enhanced maternity & paternity, private medical insurance, medical cash plan, company sick pay, 5% matched pension, up to 27 days paid holiday (subject to length of service increments) plus bank holidays on top and option to top up by 5 days per year through our flexible leave scheme.
Kuro Health actively promotes equality of opportunity for all. We welcome applications from a wide range of candidates with the right mix of talent, skills and potential.
Sep 08, 2023
Full time
This is a key leadership role within the IT and Change function, responsible for overall operation and governance of the IT department and reporting directly to the group IT Director.
You will be responsible for defining policy, process and working practices and for ensuring an effective IT Support service to the Group.
A full-time post, working 37.5 hours per week Monday to Friday. Remote working, but occasional requirement to attend a site office.
Responsibilities include:
IT Service Delivery
Establishing, configuring and providing adoption assurance for service tooling
Oversight and co-ordination of incidents and requests on behalf of engineers within each subsidiary
Build relationships with senior leaderships within Group companies
Providing service reporting to senor leadership within each business
Delivery of Key IT Processes, in line with ISO27001 and ITIL, including:
Incident and Major Incident
Change Control
Access Control
Disaster Recovery Test Scheduling and Reporting
Service Desk Management
Information Security Audit
Capacity management
Vulnerability Management
Asset Management and SAM
Knowledgebase Management
Chairs the Businesses Monthly Governance meetings
Liaises with Group and subsidiary compliance teams to enable ongoing review of controls
Delivers the Group IT Risk Treatment Plan, updated the IT risk Register accordingly
Governance of MS Teams and SharePoint
Manages Vendors and Suppliers in line with the Group Supplier policy
Profile: Skills, experience, education
Skills
Strong technical awareness without being an expert
Excellent verbal, written, organisational communication skills
Strong background in ISO27001 and ITIL
Service leadership
Able to lead and mentor others who are not direct reports
Able to build relationships and engage with senior stakeholders
Customer service oriented
Knowledge of DR techniques and technologies
Strong awareness and experience of implementing IT Service management tools
Experience
5 years (or able to demonstrate excellent experience) of managing an IT Operation / Service Desk
Experience of working in a multi subsidiary business desirable
Experience of working within regulated industries preferred
Qualifications – Essential
Degree or equivalent
ITIL V4 Foundation
Qualifications – Desirable
ITIL V4 Create, Deliver, Support
ISO27001 Auditor
Formal training in people leadership
Role conditional on passing employee vetting process which includes a 5 year employment reference check, 3 year financial probity and basic criminal disclosure check.
We offer an unrivalled benefits package including flexible working arrangements, enhanced maternity & paternity, private medical insurance, medical cash plan, company sick pay, 5% matched pension, up to 27 days paid holiday (subject to length of service increments) plus bank holidays on top and option to top up by 5 days per year through our flexible leave scheme.
Kuro Health actively promotes equality of opportunity for all. We welcome applications from a wide range of candidates with the right mix of talent, skills and potential.
Working in the IT Operations team to support the IT security network estate of around 800 colleagues across 5 sites. Our Head office is based in Manchester(Sale) but we have 4 other sites on our network estate based in Manchester City Centre, Rutherglen, Leeds and Grimsby . We take pride in protecting our IT environment and have the best-in-class SIEM solutions, we are consistently reviewing our Audit portfolios. As the Information Security Auditor, you will work alongside the IT Security Analyst to help with the facilitation of external audits governance, maintenance of existing accreditations, working towards ISO 27001. An Information Security Auditor should be an enthusiastic, self-motivated team player with a passion for IT security governance. Reports to: IT Service Delivery Manager Responsibilities of the role (What we want you to do) Maintain the companies Information Security Management System (ISMS) as part of ISO 27001. Ensure that IT risks are regularly reviewed, correctly identified, assessed, and reported, and mitigated in line with recommended best practices using BPA Creation and maintenance of the Information Security Policy framework (mandate, policies, standards, guidelines etc) ensuring these are embedded into the Business. Keep up to date with relevant Legal, Regulatory or Compliance obligations that would affect the company's security posture. Facilitation of external audits. Understand the SIEM solution tools we use to report on threat attacks and manage alerts. Know in depth CIS control sets and how we can adhere to them to harden our network. Success Measures Achieve all agreed objectives with positively trending relative key performance indicators Shows consistent delivery and continuous improvement in knowledge and understanding of IT security systems Desire to get the company accredited in ISO and other Cyber Security certificates Able to demonstrate strong documentation and building out governance policy skills. What you need to have already done to be right for this role Knowledge of industry standards: ISO 27001, PCI DSS, Cyber Essentials, ITIL. Knowledge and experience in the facilitation of DCC Smart Energy Code audits (VUSA, FUSA and SSA). Knowledge of Information Security, Information Governance, Information Security Risk Management and Data Protection within the telecommunications/utilities sector. Experience with IT Vendor Risk Management conducting third party due diligence and supplier reviews. Experience of carrying out risk reviews and audits. Skills A commitment to producing a high quality of work including competence, accuracy and thoroughness Works at pace, improving productivity through ensuring the completion of assigned tasks in a timely manner Demonstrates good communication skills working well with and communicating / escalating issues to the wider team Demonstrating good team working skills including working well with colleagues from around the business, being able to adopt appropriate escalation and provide support to the business on various projects Use initiative to logically understand, solve problems and seek out new IT security pathways. Be dependable through good time keeping, attitude to work, meeting deadlines and being able to work autonomously Show a commitment to improving their knowledge of IT Security and Verastar systems Building and maintaining positive rapport with all Verastar employees Has a "can do" attitude Qualifications and other requirements At least 3 years' experience in an IT Security Auditors role Location: Within commuting distance of Verastar HQ, Sale, Manchester IT literate, with knowledge of the effective use of Microsoft 365 products and related technologies Exposure to ISO 27001, SOC2, CompTIA Security+, CEH, ISACA Qualifications would be a distinct advantage In return for your hard work, you'll get It takes all kinds of people to make Verastar the success that we are, and we've got a range of benefits to make sure everyone is happy. Pension contributions and life assurance coverage. Generous discounts at numerous high street and online retailers. 25 days of annual leave, increasing to 28 days based on tenure. Enjoy your birthday off every year. Ability to purchase up to 10 additional holidays and sell up to 5 days per year. Cycle to work and travel loans for people wanting a greener commute. Comprehensive well-being support, including round-the-clock access to a GP, mental health assistance, fitness programs, and complimentary legal and financial advice. The important extras Hybrid working model: the choice to work remotely for three days. Engage in charity fundraising and volunteering activities as part of our giving back initiative. Enjoy fantastic on-site amenities including a complimentary gym, free parking, a subsidized café, and an on-site bar for post-work drinks, quiz nights, and social gatherings. Full time/Permanent contract of 37.5 hours per week. No weekends and every bank holiday off. What happens next? If you're looking for a new challenge with great benefits at an award-winning company, then Verastar is the place for you. To be part of our continued success click 'Apply' today to take the next step in your career. Across the Verastar Group, we are dedicated to fostering an inclusive environment and embracing our diversity. We are on the lookout for skilled individuals who share our values to join our teams. All successful candidates will be subject to pre-employment checks.
Mar 27, 2024
Full time
Working in the IT Operations team to support the IT security network estate of around 800 colleagues across 5 sites. Our Head office is based in Manchester(Sale) but we have 4 other sites on our network estate based in Manchester City Centre, Rutherglen, Leeds and Grimsby . We take pride in protecting our IT environment and have the best-in-class SIEM solutions, we are consistently reviewing our Audit portfolios. As the Information Security Auditor, you will work alongside the IT Security Analyst to help with the facilitation of external audits governance, maintenance of existing accreditations, working towards ISO 27001. An Information Security Auditor should be an enthusiastic, self-motivated team player with a passion for IT security governance. Reports to: IT Service Delivery Manager Responsibilities of the role (What we want you to do) Maintain the companies Information Security Management System (ISMS) as part of ISO 27001. Ensure that IT risks are regularly reviewed, correctly identified, assessed, and reported, and mitigated in line with recommended best practices using BPA Creation and maintenance of the Information Security Policy framework (mandate, policies, standards, guidelines etc) ensuring these are embedded into the Business. Keep up to date with relevant Legal, Regulatory or Compliance obligations that would affect the company's security posture. Facilitation of external audits. Understand the SIEM solution tools we use to report on threat attacks and manage alerts. Know in depth CIS control sets and how we can adhere to them to harden our network. Success Measures Achieve all agreed objectives with positively trending relative key performance indicators Shows consistent delivery and continuous improvement in knowledge and understanding of IT security systems Desire to get the company accredited in ISO and other Cyber Security certificates Able to demonstrate strong documentation and building out governance policy skills. What you need to have already done to be right for this role Knowledge of industry standards: ISO 27001, PCI DSS, Cyber Essentials, ITIL. Knowledge and experience in the facilitation of DCC Smart Energy Code audits (VUSA, FUSA and SSA). Knowledge of Information Security, Information Governance, Information Security Risk Management and Data Protection within the telecommunications/utilities sector. Experience with IT Vendor Risk Management conducting third party due diligence and supplier reviews. Experience of carrying out risk reviews and audits. Skills A commitment to producing a high quality of work including competence, accuracy and thoroughness Works at pace, improving productivity through ensuring the completion of assigned tasks in a timely manner Demonstrates good communication skills working well with and communicating / escalating issues to the wider team Demonstrating good team working skills including working well with colleagues from around the business, being able to adopt appropriate escalation and provide support to the business on various projects Use initiative to logically understand, solve problems and seek out new IT security pathways. Be dependable through good time keeping, attitude to work, meeting deadlines and being able to work autonomously Show a commitment to improving their knowledge of IT Security and Verastar systems Building and maintaining positive rapport with all Verastar employees Has a "can do" attitude Qualifications and other requirements At least 3 years' experience in an IT Security Auditors role Location: Within commuting distance of Verastar HQ, Sale, Manchester IT literate, with knowledge of the effective use of Microsoft 365 products and related technologies Exposure to ISO 27001, SOC2, CompTIA Security+, CEH, ISACA Qualifications would be a distinct advantage In return for your hard work, you'll get It takes all kinds of people to make Verastar the success that we are, and we've got a range of benefits to make sure everyone is happy. Pension contributions and life assurance coverage. Generous discounts at numerous high street and online retailers. 25 days of annual leave, increasing to 28 days based on tenure. Enjoy your birthday off every year. Ability to purchase up to 10 additional holidays and sell up to 5 days per year. Cycle to work and travel loans for people wanting a greener commute. Comprehensive well-being support, including round-the-clock access to a GP, mental health assistance, fitness programs, and complimentary legal and financial advice. The important extras Hybrid working model: the choice to work remotely for three days. Engage in charity fundraising and volunteering activities as part of our giving back initiative. Enjoy fantastic on-site amenities including a complimentary gym, free parking, a subsidized café, and an on-site bar for post-work drinks, quiz nights, and social gatherings. Full time/Permanent contract of 37.5 hours per week. No weekends and every bank holiday off. What happens next? If you're looking for a new challenge with great benefits at an award-winning company, then Verastar is the place for you. To be part of our continued success click 'Apply' today to take the next step in your career. Across the Verastar Group, we are dedicated to fostering an inclusive environment and embracing our diversity. We are on the lookout for skilled individuals who share our values to join our teams. All successful candidates will be subject to pre-employment checks.
A Vendor Managemenet focused Networks, Cloud and Operations Manager is requried to join a well known omni channel business on a permanent basis. With a particular focus on overseeing, supporting design and implementing all aspects of Infrastructure, Networks, Data Centres, Cloud Services among many others, you will take on a varied and exciting scope of responsibilities surrounding cutting edge technology, with your role broken down into the following key components: Possess strong knowledge of cutting-edge technologies including Enterprise Networking, Azure Cloud, Microsoft Server/Workstation, Storage/Backup, Virtualization, Databases, and Microsoft 365, with familiarity in retail industry technologies. Oversee Azure Cloud Manager, develop cloud strategies, ensure alignment with business objectives, and implement cost-effective practices. Take ownership of budgeting, cost optimization, and expenditure tracking for Azure resources, identifying opportunities for savings and efficiency improvements. Proficiency in Azure-related tools like Terraform, Kubernetes, and Docker, leveraging them for infrastructure automation and application deployment optimization. Lead IT infrastructure and cloud projects, collaborate with cross-functional teams, manage budgets, timelines, and risks, ensuring projects align with strategic goals. Establish and maintain relationships with IT vendors, negotiate contracts, monitor performance, and drive innovation and efficiency through strategic management. Manage various operational aspects including risk management, incident handling, process improvement, and finance management, providing technical support for project delivery and strategy execution. Exhibit interpersonal skills and leadership abilities, oversee teams, engage with IT leadership, and manage people development. Desirable Knowledge and Experience: Degree in IT or relevant business field (desirable). Proven experience in senior IT Technical Services roles. Track record of successful line management, team motivation, and development. Expertise in IT risk management. Understanding of project lifecycle stages. In-depth knowledge of IT infrastructure, particularly Networking technologies, servers, storage, and Azure cloud. Solid grasp of IT security principles and processes. ITIL Intermediate certification (Service Operations or another relevant practice area). Managing Azure cloud budgeting desirable. Microsoft Azure qualifications desirable Does this sound like a role that excites you? Apply today with your full CV to move forward with your application.
Mar 27, 2024
Full time
A Vendor Managemenet focused Networks, Cloud and Operations Manager is requried to join a well known omni channel business on a permanent basis. With a particular focus on overseeing, supporting design and implementing all aspects of Infrastructure, Networks, Data Centres, Cloud Services among many others, you will take on a varied and exciting scope of responsibilities surrounding cutting edge technology, with your role broken down into the following key components: Possess strong knowledge of cutting-edge technologies including Enterprise Networking, Azure Cloud, Microsoft Server/Workstation, Storage/Backup, Virtualization, Databases, and Microsoft 365, with familiarity in retail industry technologies. Oversee Azure Cloud Manager, develop cloud strategies, ensure alignment with business objectives, and implement cost-effective practices. Take ownership of budgeting, cost optimization, and expenditure tracking for Azure resources, identifying opportunities for savings and efficiency improvements. Proficiency in Azure-related tools like Terraform, Kubernetes, and Docker, leveraging them for infrastructure automation and application deployment optimization. Lead IT infrastructure and cloud projects, collaborate with cross-functional teams, manage budgets, timelines, and risks, ensuring projects align with strategic goals. Establish and maintain relationships with IT vendors, negotiate contracts, monitor performance, and drive innovation and efficiency through strategic management. Manage various operational aspects including risk management, incident handling, process improvement, and finance management, providing technical support for project delivery and strategy execution. Exhibit interpersonal skills and leadership abilities, oversee teams, engage with IT leadership, and manage people development. Desirable Knowledge and Experience: Degree in IT or relevant business field (desirable). Proven experience in senior IT Technical Services roles. Track record of successful line management, team motivation, and development. Expertise in IT risk management. Understanding of project lifecycle stages. In-depth knowledge of IT infrastructure, particularly Networking technologies, servers, storage, and Azure cloud. Solid grasp of IT security principles and processes. ITIL Intermediate certification (Service Operations or another relevant practice area). Managing Azure cloud budgeting desirable. Microsoft Azure qualifications desirable Does this sound like a role that excites you? Apply today with your full CV to move forward with your application.
Your new company You will work for a globally recognised and highly acclaimed retail organisation, with a network of sites across both the UK & Europe. This organisation prides themselves on being recognised for their investment model, trading performance and providing best-in-class customer experience. Every day, their committed workforce tirelessly delivers their products and services to millions of customers alongside supporting the local communities in which they operate. Your new role In your new role you will take full ownership of IT Vendor processes, controls and monitoring. As part of this responsibility, you will manage the IT Vendor inventory and associated controls. Additionally, you'll assist in the vendor assurance processes including onboarding, offboarding, and assessing criticality to the organisation. It's crucial to diligently review contracts and stay up to date with renewals. You'll also facilitate and run IT vendor meetings, providing essential support during negotiations, due diligence, and service renewals. As the leader in IT Vendor Risk Management and Governance, you will aim to enforce measurable effectiveness and foster a culture of continual improvement. Ensuring that contractual obligations, service levels, and delivery expectations are met across all key suppliers is crucial. You meticulously review supplier performance, particularly through 3rd party assurance reports (such as SOC2), identifying IT control gaps and providing robust remediation plans. Coordinating annual supplier risk assessments based on service criticality is essential. Collaborating with internal stakeholders, you ensure key suppliers adapt to changing needs while maintaining service stability. Your role involves driving remedial actions related to service, performance, risk, and control improvements, measurable effectiveness and fostering a culture of continual improvement. Ensuring that contractual obligations, service levels, and delivery expectations are met across all key suppliers is crucial. Coordinating annual supplier risk assessments based on service criticality is essential. Collaborating with internal stakeholders, you ensure key suppliers adapt to changing needs while maintaining service stability. Your role involves driving remedial actions related to service, performance, risk, and control improvements. What you'll need to succeed To succeed, I am seeking a qualified candidate with a minimum of 4 years of experience working with or within IT internal audit/external audit teams, preferably within a big 4 or similar environment. The ideal candidate should be confident in designing IT General Controls across access, change, and operations domains. Familiarity with IT Control Frameworks, including COBIT and ITIL, is essential. Proficiency in IT control testing, planning, management, and quality assurance to meet external audit standards is crucial. You should also be comfortable performing IT Risk Assessments across various IT domains. Desirable knowledge includes auditing or designing controls for ERP systems, particularly SAP. Additionally, you should excel in issues/action management, developing mitigation and remediation strategies. You must be organised, methodical, and capable of managing multiple projects simultaneously with minimal supervision and Knowledge of Sarbanes Oxley (SOX) is beneficial, and professional qualifications such as CISA or CRISC are preferred. Alternatively, if you have demonstrated time-served experience, you will also be considered. Familiarity with ITIL and COBIT knowledge areas would be advantageous, as would a background in Service Management, Cyber, or IT Project Management. What you'll get in return In return, you will work for a thriving organisation on a salary of £55,000 - £65,000 with a range of additional benefits including: - performance based bonus schemes- Employee life assurance - Smart Health - Flexi-time- Learning and development + many more What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Mar 26, 2024
Full time
Your new company You will work for a globally recognised and highly acclaimed retail organisation, with a network of sites across both the UK & Europe. This organisation prides themselves on being recognised for their investment model, trading performance and providing best-in-class customer experience. Every day, their committed workforce tirelessly delivers their products and services to millions of customers alongside supporting the local communities in which they operate. Your new role In your new role you will take full ownership of IT Vendor processes, controls and monitoring. As part of this responsibility, you will manage the IT Vendor inventory and associated controls. Additionally, you'll assist in the vendor assurance processes including onboarding, offboarding, and assessing criticality to the organisation. It's crucial to diligently review contracts and stay up to date with renewals. You'll also facilitate and run IT vendor meetings, providing essential support during negotiations, due diligence, and service renewals. As the leader in IT Vendor Risk Management and Governance, you will aim to enforce measurable effectiveness and foster a culture of continual improvement. Ensuring that contractual obligations, service levels, and delivery expectations are met across all key suppliers is crucial. You meticulously review supplier performance, particularly through 3rd party assurance reports (such as SOC2), identifying IT control gaps and providing robust remediation plans. Coordinating annual supplier risk assessments based on service criticality is essential. Collaborating with internal stakeholders, you ensure key suppliers adapt to changing needs while maintaining service stability. Your role involves driving remedial actions related to service, performance, risk, and control improvements, measurable effectiveness and fostering a culture of continual improvement. Ensuring that contractual obligations, service levels, and delivery expectations are met across all key suppliers is crucial. Coordinating annual supplier risk assessments based on service criticality is essential. Collaborating with internal stakeholders, you ensure key suppliers adapt to changing needs while maintaining service stability. Your role involves driving remedial actions related to service, performance, risk, and control improvements. What you'll need to succeed To succeed, I am seeking a qualified candidate with a minimum of 4 years of experience working with or within IT internal audit/external audit teams, preferably within a big 4 or similar environment. The ideal candidate should be confident in designing IT General Controls across access, change, and operations domains. Familiarity with IT Control Frameworks, including COBIT and ITIL, is essential. Proficiency in IT control testing, planning, management, and quality assurance to meet external audit standards is crucial. You should also be comfortable performing IT Risk Assessments across various IT domains. Desirable knowledge includes auditing or designing controls for ERP systems, particularly SAP. Additionally, you should excel in issues/action management, developing mitigation and remediation strategies. You must be organised, methodical, and capable of managing multiple projects simultaneously with minimal supervision and Knowledge of Sarbanes Oxley (SOX) is beneficial, and professional qualifications such as CISA or CRISC are preferred. Alternatively, if you have demonstrated time-served experience, you will also be considered. Familiarity with ITIL and COBIT knowledge areas would be advantageous, as would a background in Service Management, Cyber, or IT Project Management. What you'll get in return In return, you will work for a thriving organisation on a salary of £55,000 - £65,000 with a range of additional benefits including: - performance based bonus schemes- Employee life assurance - Smart Health - Flexi-time- Learning and development + many more What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
About Wessex Internet Wessex Internet, a dynamic and rapidly expanding Internet Provider in the South West and revolutionising full fibre broadband deployment in rural areas. Committed to delivering lightning-fast broadband to thousands in the countryside, we design, build, and manage our own cutting-edge FTTP network. We are delighted to be expanding our Network to over 10,000 homes in the New Forest with connections set for early 2024. Recipient of multiple awards, including Overall Fibre Provider of The Year 2023, Wessex Internet has doubled in size over the last 18 months. Despite our rapid growth, we prioritize maintaining excellent customer service and invest in staff development. Our commitment to creating a great workplace earned us a finalist spot in the 2023 UK Fibre Awards for the Best Company to Work for. As part of our vision to enhance the broadband experience, we are actively recruiting individuals to join our innovative team. Wessex Internet fosters a collaborative environment where each contribution is valued, providing ample opportunities for personal and professional growth. If you're passionate about transforming the broadband landscape and being part of an award-winning company at the forefront of the industry, Wessex Internet is the place for you! Join us in this exciting time as we continue to shape the future of internet provision. About the Role We are looking for an ambitious NOC Manager to lead our Network Operations team based at our Blandford Headquarters, 40 minutes north of Bournemouth. The successful candidate will have a background in network operations, preferably within an ISP environment and have experience managing technical customer support teams. Wessex Internet is passionate about providing best in class customer experience and we see the response to technical and network issues as central to delivering on that promise. Reporting directly to the CTO this role will be responsible for defining the professional approach to network operations as we grow and leading the team to improve our systems and processes to provide an ever-better service in an ever more efficient manner. The successful candidate will undergo a structured induction and agree a probationary training plan. At Wessex we're proud to offer on-going development and career opportunities. Responsibilities Responsible for company's NOC teams ensuring effective management of staff and performance Development and enrichment of processes and procedures Setting operational network KPI's and personnel targets with the CTO and ensuring those KPI's and targets are met Identify and act on opportunities for continual improvement to incident response and technical network support Developing operational process and procedures as new technology is brought online. Oversee the monitoring, management and response to alarms and incidents across the network, including ensuring appropriate customer updates are provided in line with SLAs and Targets Pro-active and Re-active management of 3rd party network providers Manage technical aspect of enterprise customer on boarding, in-life management Identify and feedback on issues/challenges which may hinder the team's progress Ensure team work is undertaken in a safe manner and that any opportunities for improvement to Health and Safety practices are agreed with the H&S Manager Developing existing Network management and ticketing tools on a continuous improvement basis Performance management of the network utilising existing tools to provide detailed reports Requirements Previous experience as NOC Manager or demonstrable technical team management experience Confidence to support positive working culture and uphold Wessex Internet Values Knowledge and experience of dealing with data and connectivity products & Services Accustomed to working in a multi-vendor environment Ability to work in a dynamic and fast paced environment A full UK driving license Advantageous to the role: Network and security qualifications Exposure to ITIL or eTOM frameworks Change Management experience Benefits 25 days of annual leave The option to buy or sell an additional 5 days holiday Enhanced Family Pay Private Medical Insurance Life Assurance Income Protection Cycle to Work Scheme Tech Scheme Opportunities to progress your career - we're a young, fast-growing business that is proud of our team of homegrown specialists. Whether you want to step up to lead a team, or expand your skills in a new area, we'll help you reach your potential Regular social events 75% discount to Wessex Internet package Salary: £45,000 to £55,000 DOE % bonus Hours: 40 hours per week, Monday - Friday in the office +OOH Rota Location: Office Based, Nr Blandford Forum, Dorset? Holiday: 25 days plus bank holidays?
Mar 26, 2024
Full time
About Wessex Internet Wessex Internet, a dynamic and rapidly expanding Internet Provider in the South West and revolutionising full fibre broadband deployment in rural areas. Committed to delivering lightning-fast broadband to thousands in the countryside, we design, build, and manage our own cutting-edge FTTP network. We are delighted to be expanding our Network to over 10,000 homes in the New Forest with connections set for early 2024. Recipient of multiple awards, including Overall Fibre Provider of The Year 2023, Wessex Internet has doubled in size over the last 18 months. Despite our rapid growth, we prioritize maintaining excellent customer service and invest in staff development. Our commitment to creating a great workplace earned us a finalist spot in the 2023 UK Fibre Awards for the Best Company to Work for. As part of our vision to enhance the broadband experience, we are actively recruiting individuals to join our innovative team. Wessex Internet fosters a collaborative environment where each contribution is valued, providing ample opportunities for personal and professional growth. If you're passionate about transforming the broadband landscape and being part of an award-winning company at the forefront of the industry, Wessex Internet is the place for you! Join us in this exciting time as we continue to shape the future of internet provision. About the Role We are looking for an ambitious NOC Manager to lead our Network Operations team based at our Blandford Headquarters, 40 minutes north of Bournemouth. The successful candidate will have a background in network operations, preferably within an ISP environment and have experience managing technical customer support teams. Wessex Internet is passionate about providing best in class customer experience and we see the response to technical and network issues as central to delivering on that promise. Reporting directly to the CTO this role will be responsible for defining the professional approach to network operations as we grow and leading the team to improve our systems and processes to provide an ever-better service in an ever more efficient manner. The successful candidate will undergo a structured induction and agree a probationary training plan. At Wessex we're proud to offer on-going development and career opportunities. Responsibilities Responsible for company's NOC teams ensuring effective management of staff and performance Development and enrichment of processes and procedures Setting operational network KPI's and personnel targets with the CTO and ensuring those KPI's and targets are met Identify and act on opportunities for continual improvement to incident response and technical network support Developing operational process and procedures as new technology is brought online. Oversee the monitoring, management and response to alarms and incidents across the network, including ensuring appropriate customer updates are provided in line with SLAs and Targets Pro-active and Re-active management of 3rd party network providers Manage technical aspect of enterprise customer on boarding, in-life management Identify and feedback on issues/challenges which may hinder the team's progress Ensure team work is undertaken in a safe manner and that any opportunities for improvement to Health and Safety practices are agreed with the H&S Manager Developing existing Network management and ticketing tools on a continuous improvement basis Performance management of the network utilising existing tools to provide detailed reports Requirements Previous experience as NOC Manager or demonstrable technical team management experience Confidence to support positive working culture and uphold Wessex Internet Values Knowledge and experience of dealing with data and connectivity products & Services Accustomed to working in a multi-vendor environment Ability to work in a dynamic and fast paced environment A full UK driving license Advantageous to the role: Network and security qualifications Exposure to ITIL or eTOM frameworks Change Management experience Benefits 25 days of annual leave The option to buy or sell an additional 5 days holiday Enhanced Family Pay Private Medical Insurance Life Assurance Income Protection Cycle to Work Scheme Tech Scheme Opportunities to progress your career - we're a young, fast-growing business that is proud of our team of homegrown specialists. Whether you want to step up to lead a team, or expand your skills in a new area, we'll help you reach your potential Regular social events 75% discount to Wessex Internet package Salary: £45,000 to £55,000 DOE % bonus Hours: 40 hours per week, Monday - Friday in the office +OOH Rota Location: Office Based, Nr Blandford Forum, Dorset? Holiday: 25 days plus bank holidays?
Service Desk Manager - IT - Permanent - London/ Hybrid If you're an experienced IT professional looking for a new challenge, look no further. We have an exciting opportunity to become part of our client's family - a rapidly growing IT company with a difference! You'll bring expertise and skills to their talented team of IT support specialists and help shape the future of IT for their diverse portfolio of clients. The Company Our client are an innovative IT consultancy focused on simplifying complexity which was founded with a defining principle to deliver IT services and solutions with a difference. Founded in 2012, our client are proud of the fact that the difference they make is real and not a clich . Their comprehensive service offering covers everything from Managed Services to Datacentres & Connectivity, which they proudly provide to their growing portfolio of clients, ranging from SME's to internationally recognised brands. What it's like working for our Client Our client are passionate about delivering IT services and solutions with a fresh approach, so if you're looking for structure of a stuffy corporate environment, then our client are definitely not for you. If you are looking for something a little different, somewhere your expertise can both flourish and be rewarded, somewhere you can make an impact and where people genuinely care, then our client are the company you've been looking for. Benefits Our client value the hard work and achievements of their employees and recognise this by offering a competitive benefits package as a big 'thank you'. Additionally, they promote a relaxed, fun, work life to ensure all employees enjoy what they do on a daily basis. Knowledge and Experience: Due to the varied nature of the technologies deployed both internally and at customers' sites, a strong track record in IT support is required. A wide breath of knowledge, experience, and proficiency in the majority of the following technologies is a requirement for this role: Microsoft 365 and Azure Administration. Active Directory and management and GPO administration. Server and endpoint monitoring tools. Modern Desktop/ Remote Desktop. Security administration. End user client management (Outlook, OWA, Mobile Devices). MDM solutions. Backup and malware issues. The Knowledge, Experience, and Qualifications that will help: Microsoft Modern Desktop Certifications. Experience, knowledge, or a qualification in the ITIL Framework. Experience of working in a Managed Service Provider. Experience of ServiceNow, Solarwinds, Splunk or similar. Business Communication Platforms (Teams, Slack, Zoom, or similar). IAM Single Sign-On/ ADFS/ MFA. Knowledge of storage and backup solutions. The Person Specification: Proven experience in IT service management, with a focus on service desk operations and customer support. Strong leadership and team management skills, with the ability to motivate and develop a diverse team of technical professionals. Excellent communication skills, both written and verbal, with the ability to interact professionally with users, stakeholders, and vendors. Analytical mindset with the ability to analyse data, identify trends, and make data-driven decisions to improve service delivery. Key Responsibilities: Manage and oversee the daily operations of the IT service desk, including ticket management, prioritisation, and resolution. Lead and mentor a team of technical support specialists, providing guidance, training, and performance evaluations. Develop and implement service desk processes, procedures, and standards to ensure efficient and effective support delivery. Collaborate with other IT teams and stakeholders to escalate and resolve complex technical issues and service requests. Coordinate service desk resources and schedules to ensure adequate coverage and support during business hours and after-hours as needed. Travel and Location The role will be predominantly based in our client's London Bridge office with a level of flexible homeworking available. As our client work with a number of large customers, there will be a requirement to attend and be based at customer premises in Central London from time to time.
Mar 26, 2024
Full time
Service Desk Manager - IT - Permanent - London/ Hybrid If you're an experienced IT professional looking for a new challenge, look no further. We have an exciting opportunity to become part of our client's family - a rapidly growing IT company with a difference! You'll bring expertise and skills to their talented team of IT support specialists and help shape the future of IT for their diverse portfolio of clients. The Company Our client are an innovative IT consultancy focused on simplifying complexity which was founded with a defining principle to deliver IT services and solutions with a difference. Founded in 2012, our client are proud of the fact that the difference they make is real and not a clich . Their comprehensive service offering covers everything from Managed Services to Datacentres & Connectivity, which they proudly provide to their growing portfolio of clients, ranging from SME's to internationally recognised brands. What it's like working for our Client Our client are passionate about delivering IT services and solutions with a fresh approach, so if you're looking for structure of a stuffy corporate environment, then our client are definitely not for you. If you are looking for something a little different, somewhere your expertise can both flourish and be rewarded, somewhere you can make an impact and where people genuinely care, then our client are the company you've been looking for. Benefits Our client value the hard work and achievements of their employees and recognise this by offering a competitive benefits package as a big 'thank you'. Additionally, they promote a relaxed, fun, work life to ensure all employees enjoy what they do on a daily basis. Knowledge and Experience: Due to the varied nature of the technologies deployed both internally and at customers' sites, a strong track record in IT support is required. A wide breath of knowledge, experience, and proficiency in the majority of the following technologies is a requirement for this role: Microsoft 365 and Azure Administration. Active Directory and management and GPO administration. Server and endpoint monitoring tools. Modern Desktop/ Remote Desktop. Security administration. End user client management (Outlook, OWA, Mobile Devices). MDM solutions. Backup and malware issues. The Knowledge, Experience, and Qualifications that will help: Microsoft Modern Desktop Certifications. Experience, knowledge, or a qualification in the ITIL Framework. Experience of working in a Managed Service Provider. Experience of ServiceNow, Solarwinds, Splunk or similar. Business Communication Platforms (Teams, Slack, Zoom, or similar). IAM Single Sign-On/ ADFS/ MFA. Knowledge of storage and backup solutions. The Person Specification: Proven experience in IT service management, with a focus on service desk operations and customer support. Strong leadership and team management skills, with the ability to motivate and develop a diverse team of technical professionals. Excellent communication skills, both written and verbal, with the ability to interact professionally with users, stakeholders, and vendors. Analytical mindset with the ability to analyse data, identify trends, and make data-driven decisions to improve service delivery. Key Responsibilities: Manage and oversee the daily operations of the IT service desk, including ticket management, prioritisation, and resolution. Lead and mentor a team of technical support specialists, providing guidance, training, and performance evaluations. Develop and implement service desk processes, procedures, and standards to ensure efficient and effective support delivery. Collaborate with other IT teams and stakeholders to escalate and resolve complex technical issues and service requests. Coordinate service desk resources and schedules to ensure adequate coverage and support during business hours and after-hours as needed. Travel and Location The role will be predominantly based in our client's London Bridge office with a level of flexible homeworking available. As our client work with a number of large customers, there will be a requirement to attend and be based at customer premises in Central London from time to time.
This role exists to provide specialist technical support on complex network security and cyber security deployments for any and all of our UK secure contracts. Building intimate working relationships and trust through effective communication and meeting expectation and deadlines is key. Liaising with customer representatives or vendors and directing other support staff where appropriate will form part of the role. Client Details Our client, entertain, educate, and empower millions of people every single day. They're a brand built on connecting people - whether that's friends, family, businesses, or communities. Working here, you'll receive an attractive salary and a range of competitive benefits, but - more than that - you'll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development. Description 1. Providing leadership on Agile / ITIL processes and be a decision maker within the security team; advising those who will be working directly with yourself on best practices and able to support from a 3rd Line Lead perspective2. Producing and supporting polices, functions and configuration builds to allow implementation of customer projects3. Ensuring full awareness of the need to safeguard sensitive customer information at all times, so that customers perceive BT to be a trustworthy organisation4. Developing a strong technical knowledge of our products and services5. Working directly with Security Optimisation Manager and Network Security Operations Manager to structure, support and develop the team Profile 1. External professional certification in security related discipline e.g. Fortinet NSE 4, Cisco CCNP, Checkpoint CCSE, Palo Alto etc.2. Experience in Security Operations from a 3rd line perspective3. Excellent knowledge of networks and network security4. You're able to support the team with day to day operations, ensuring customer satisfaction5. The successful candidate must be willing to undergo Government Security Clearance to SC level, which requires residence in the UK for a minimum of 5 years Job Offer Competitive salary 10% on target bonus Company Pension scheme, minimum 5% Employee contribution, company contribution 10% 25 days annual leave (not including bank holidays), increasing with service Huge range of flexible benefits including cycle to work, healthcare, season ticket loan World-class training and development opportunities Option to join Shares Saving schemes. Discounted broadband, mobile and TV packages Access to 100's of retail discounts including their stores Flexible Working This role offers a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week.
Mar 25, 2024
Full time
This role exists to provide specialist technical support on complex network security and cyber security deployments for any and all of our UK secure contracts. Building intimate working relationships and trust through effective communication and meeting expectation and deadlines is key. Liaising with customer representatives or vendors and directing other support staff where appropriate will form part of the role. Client Details Our client, entertain, educate, and empower millions of people every single day. They're a brand built on connecting people - whether that's friends, family, businesses, or communities. Working here, you'll receive an attractive salary and a range of competitive benefits, but - more than that - you'll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development. Description 1. Providing leadership on Agile / ITIL processes and be a decision maker within the security team; advising those who will be working directly with yourself on best practices and able to support from a 3rd Line Lead perspective2. Producing and supporting polices, functions and configuration builds to allow implementation of customer projects3. Ensuring full awareness of the need to safeguard sensitive customer information at all times, so that customers perceive BT to be a trustworthy organisation4. Developing a strong technical knowledge of our products and services5. Working directly with Security Optimisation Manager and Network Security Operations Manager to structure, support and develop the team Profile 1. External professional certification in security related discipline e.g. Fortinet NSE 4, Cisco CCNP, Checkpoint CCSE, Palo Alto etc.2. Experience in Security Operations from a 3rd line perspective3. Excellent knowledge of networks and network security4. You're able to support the team with day to day operations, ensuring customer satisfaction5. The successful candidate must be willing to undergo Government Security Clearance to SC level, which requires residence in the UK for a minimum of 5 years Job Offer Competitive salary 10% on target bonus Company Pension scheme, minimum 5% Employee contribution, company contribution 10% 25 days annual leave (not including bank holidays), increasing with service Huge range of flexible benefits including cycle to work, healthcare, season ticket loan World-class training and development opportunities Option to join Shares Saving schemes. Discounted broadband, mobile and TV packages Access to 100's of retail discounts including their stores Flexible Working This role offers a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week.
Job Title: IT Manager Location: Leeds, West Yorkshire Salary: £40,000 - £45,000 per annum Job Type: Full Time, Permanent, Office Based Working Hours: 37 hours per week - Mon-Thurs 8.30 - 4.30pm, Fri 8.30 - 4.00pm (Flex Fri pm scheme) Holidays: 30 days per year, increasing to 33 days If you want an exciting opportunity to join a great company with a fantastic culture, then this is the job for you! Our Core values are Trust Team Excellence. We believe personal growth is just as important as the company's success. Oilgear UK is part of the international Oilgear group producing High Pressure Hydraulic equipment and systems in the UK with facilities located strategically around the globe. Oilgear have been producing electronic control systems for over 40 years within a business that was created in 1921, we are celebrating 100 years in business. About the role: This is a stand-alone role and you will be the go-to person for anything IT related. You will provide technical support and advice to all our internal users whilst being the first contact in dealing with 3rd party suppliers. You will play an active role in helping the business to identify ways to continually increase system efficiencies and move the business forward technically. This is an excellent opportunity for someone who is happy to share knowledge and work together as a team to always innovate and improve how we work. You will have a proactive and positive approach with previous experience in a similar role within a team working environment. The site is conveniently situated approximately 1 mile from the centre of Leeds with easy transport links to both the city centre and the motorway. Main Responsibilities: Provide 1st, 2nd and 3rd line support to internal users Manage server upgrades and migrations Upgrade of software and hardware Purchasing of both hardware and software, in line with budgets Setting up new starters IT equipment and systems Liaising with 3rd party providers Project management including system implementations Support and maintenance on the ERP system, Epicor Ensuring that the company is suitably protected against any cyber attacks Liaising with the head office in the US to ensure global IT policies are communicated and implemented About you: Technical / Job Specific: Experience in1st & 2nd Line User Support Knowledge of Office 365, SharePoint, Teams & Office is a must have on a user level Printer management Microsoft Windows 10 & 7 Understand and configure Virtual Machines Server Support and Management: Active Directory Veeam Backup Day-to-day Management of Servers Knowledge of SQL Troubleshooting and understanding the concept of SAN Storage Microsoft Server 2019/2008 Microsoft Hyper Understanding and Managing LAN and WAN networks: Issue resolution Patching Port settings VLAN creation 3rd Party Vendor management Manage and Maintain Technical documentation Establish user training documentation Budget management Core Skills: Good communication skills with the ability to communicate technical concepts to a non-tech audience Excellent time management and organisation skills Excellent problem-solving skills Personal Qualities: The company operates within a dynamic and fast paced environment; to thrive in this role you will need to have a positive and friendly approach, be flexible and a team player. You must have ability to work as part of a team to ensure the overall objectives are met. Strong personal accountability with a team working ethic for timely completion of tasks Keen to keep up to date with the latest training required for the role Benefits: Flexi Friday Work Scheme Pension Scheme DIS Scheme Contractual Sick Pay Scheme Free Parking Please Note: When applying you should provide a covering letter detailing your salary expectations and availability to commence work. All candidates must be currently eligible to both live and work in the United Kingdom. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: IT Service Manager, IT Manager, IT Team Leader, IT Operations Manager, IT Services Manager, IT Director, IT Infrastructure Manager, ITIL Infrastructure Manager, Business IT Service Managers, Director of IT Services, IT Technical Manager, IT Manager, IT Support, Technical IT Leader, IT Support Manager will also be considered for this role.
Mar 24, 2024
Full time
Job Title: IT Manager Location: Leeds, West Yorkshire Salary: £40,000 - £45,000 per annum Job Type: Full Time, Permanent, Office Based Working Hours: 37 hours per week - Mon-Thurs 8.30 - 4.30pm, Fri 8.30 - 4.00pm (Flex Fri pm scheme) Holidays: 30 days per year, increasing to 33 days If you want an exciting opportunity to join a great company with a fantastic culture, then this is the job for you! Our Core values are Trust Team Excellence. We believe personal growth is just as important as the company's success. Oilgear UK is part of the international Oilgear group producing High Pressure Hydraulic equipment and systems in the UK with facilities located strategically around the globe. Oilgear have been producing electronic control systems for over 40 years within a business that was created in 1921, we are celebrating 100 years in business. About the role: This is a stand-alone role and you will be the go-to person for anything IT related. You will provide technical support and advice to all our internal users whilst being the first contact in dealing with 3rd party suppliers. You will play an active role in helping the business to identify ways to continually increase system efficiencies and move the business forward technically. This is an excellent opportunity for someone who is happy to share knowledge and work together as a team to always innovate and improve how we work. You will have a proactive and positive approach with previous experience in a similar role within a team working environment. The site is conveniently situated approximately 1 mile from the centre of Leeds with easy transport links to both the city centre and the motorway. Main Responsibilities: Provide 1st, 2nd and 3rd line support to internal users Manage server upgrades and migrations Upgrade of software and hardware Purchasing of both hardware and software, in line with budgets Setting up new starters IT equipment and systems Liaising with 3rd party providers Project management including system implementations Support and maintenance on the ERP system, Epicor Ensuring that the company is suitably protected against any cyber attacks Liaising with the head office in the US to ensure global IT policies are communicated and implemented About you: Technical / Job Specific: Experience in1st & 2nd Line User Support Knowledge of Office 365, SharePoint, Teams & Office is a must have on a user level Printer management Microsoft Windows 10 & 7 Understand and configure Virtual Machines Server Support and Management: Active Directory Veeam Backup Day-to-day Management of Servers Knowledge of SQL Troubleshooting and understanding the concept of SAN Storage Microsoft Server 2019/2008 Microsoft Hyper Understanding and Managing LAN and WAN networks: Issue resolution Patching Port settings VLAN creation 3rd Party Vendor management Manage and Maintain Technical documentation Establish user training documentation Budget management Core Skills: Good communication skills with the ability to communicate technical concepts to a non-tech audience Excellent time management and organisation skills Excellent problem-solving skills Personal Qualities: The company operates within a dynamic and fast paced environment; to thrive in this role you will need to have a positive and friendly approach, be flexible and a team player. You must have ability to work as part of a team to ensure the overall objectives are met. Strong personal accountability with a team working ethic for timely completion of tasks Keen to keep up to date with the latest training required for the role Benefits: Flexi Friday Work Scheme Pension Scheme DIS Scheme Contractual Sick Pay Scheme Free Parking Please Note: When applying you should provide a covering letter detailing your salary expectations and availability to commence work. All candidates must be currently eligible to both live and work in the United Kingdom. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: IT Service Manager, IT Manager, IT Team Leader, IT Operations Manager, IT Services Manager, IT Director, IT Infrastructure Manager, ITIL Infrastructure Manager, Business IT Service Managers, Director of IT Services, IT Technical Manager, IT Manager, IT Support, Technical IT Leader, IT Support Manager will also be considered for this role.
Role: First line support/system engineer Duration: 6 Months-ongoing Location: Warwick - 5 days a week onsite Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. My client is the UK's largest electricity transmission and distribution business in the UK. They are looking to expand the team and require 2 Electric Systems Health Analysts. Job role: The individuals will be part of the team providing 24x7 system health & proactive monitoring of the CNI (Critical National Infrastructure) services, this will cover applications, middleware, database, operating system, server infrastructures. The team provides 1st line support to ensure CNI systems / services meet their SLAs. Effective interaction and engagement with the second- and third-line support teams, System Managers, business partners, control room staff, IT helpdesk, Incident Managers and other key third parties is required. The team contribute towards continued compliance of system and infrastructure with security and CNI regulations, policies and standards. This role underpins the support of the critical business processes which are key to the safe, efficient and reliable operation of the clients energy networks in the UK by providing reliable and available CNI control systems for electricity control room engineers. Experience Required Strong background of appropriate technology (e.g., Wintel, Unix, BMC products, SCADA Telemetry). Experience of supporting mission critical systems with a good knowledge of system technologies, networking, monitoring tools and processes. A strong operational background with experience in analytical thinking, problem solving, and decision making is required. Understanding Service Management practices and processes (e.g., change and release management) and risk/issue management (e.g., ITIL processes and tools). Working with ITIL tools and processes, Data Centre Operations & Environments, IT security requirements. Wintel, Unix & monitoring tools. Awareness of mechanical & electrical infrastructure within Data Centres or Building Management Systems is desirable. About You Preferably educated to degree level in Computer Science (or related subject), or with an equivalent combination of education, training (with vendor certification), and experience. Relevant industry certification e.g., ITIL, Wintel, Unix, BMC is desirable. Flexibility in 24x7 shift working patterns including possible overtime cover for holidays and sickness absence. Skills required include influencing others, team working, the ability to work under own initiative but as a part of a virtual team, along with the ability to explain technical issues clearly to others (support teams, management and business partners). A proactive approach contributing to the CNI culture of safety and risk management. Remaining calm under high pressure events / incidents. Candidates will ideally show evidence of the above in their CV to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly.
Mar 22, 2024
Full time
Role: First line support/system engineer Duration: 6 Months-ongoing Location: Warwick - 5 days a week onsite Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. My client is the UK's largest electricity transmission and distribution business in the UK. They are looking to expand the team and require 2 Electric Systems Health Analysts. Job role: The individuals will be part of the team providing 24x7 system health & proactive monitoring of the CNI (Critical National Infrastructure) services, this will cover applications, middleware, database, operating system, server infrastructures. The team provides 1st line support to ensure CNI systems / services meet their SLAs. Effective interaction and engagement with the second- and third-line support teams, System Managers, business partners, control room staff, IT helpdesk, Incident Managers and other key third parties is required. The team contribute towards continued compliance of system and infrastructure with security and CNI regulations, policies and standards. This role underpins the support of the critical business processes which are key to the safe, efficient and reliable operation of the clients energy networks in the UK by providing reliable and available CNI control systems for electricity control room engineers. Experience Required Strong background of appropriate technology (e.g., Wintel, Unix, BMC products, SCADA Telemetry). Experience of supporting mission critical systems with a good knowledge of system technologies, networking, monitoring tools and processes. A strong operational background with experience in analytical thinking, problem solving, and decision making is required. Understanding Service Management practices and processes (e.g., change and release management) and risk/issue management (e.g., ITIL processes and tools). Working with ITIL tools and processes, Data Centre Operations & Environments, IT security requirements. Wintel, Unix & monitoring tools. Awareness of mechanical & electrical infrastructure within Data Centres or Building Management Systems is desirable. About You Preferably educated to degree level in Computer Science (or related subject), or with an equivalent combination of education, training (with vendor certification), and experience. Relevant industry certification e.g., ITIL, Wintel, Unix, BMC is desirable. Flexibility in 24x7 shift working patterns including possible overtime cover for holidays and sickness absence. Skills required include influencing others, team working, the ability to work under own initiative but as a part of a virtual team, along with the ability to explain technical issues clearly to others (support teams, management and business partners). A proactive approach contributing to the CNI culture of safety and risk management. Remaining calm under high pressure events / incidents. Candidates will ideally show evidence of the above in their CV to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly.
A Vendor Managemenet focused Networks, Cloud and Operations Manager is requried to join a well known omni channel business on a permanent basis. With a particular focus on overseeing, supporting design and implementing all aspects of Infrastructure, Networks, Data Centres, Cloud Services among many others, you will take on a varied and exciting scope of responsibilities surrounding cutting edge technology, with your role broken down into the following key components: Possess strong knowledge of cutting-edge technologies including Enterprise Networking, Azure Cloud, Microsoft Server/Workstation, Storage/Backup, Virtualization, Databases, and Microsoft 365, with familiarity in retail industry technologies. Oversee Azure Cloud Manager, develop cloud strategies, ensure alignment with business objectives, and implement cost-effective practices. Take ownership of budgeting, cost optimization, and expenditure tracking for Azure resources, identifying opportunities for savings and efficiency improvements. Proficiency in Azure-related tools like Terraform, Kubernetes, and Docker, leveraging them for infrastructure automation and application deployment optimization. Lead IT infrastructure and cloud projects, collaborate with cross-functional teams, manage budgets, timelines, and risks, ensuring projects align with strategic goals. Establish and maintain relationships with IT vendors, negotiate contracts, monitor performance, and drive innovation and efficiency through strategic management. Manage various operational aspects including risk management, incident handling, process improvement, and finance management, providing technical support for project delivery and strategy execution. Exhibit interpersonal skills and leadership abilities, oversee teams, engage with IT leadership, and manage people development. Desirable Knowledge and Experience: Degree in IT or relevant business field (desirable). Proven experience in senior IT Technical Services roles. Track record of successful line management, team motivation, and development. Expertise in IT risk management. Understanding of project lifecycle stages. In-depth knowledge of IT infrastructure, particularly Networking technologies, servers, storage, and Azure cloud. Solid grasp of IT security principles and processes. ITIL Intermediate certification (Service Operations or another relevant practice area). Managing Azure cloud budgeting desirable. Microsoft Azure qualifications desirable Does this sound like a role that excites you? Apply today with your full CV to move forward with your application.
Mar 21, 2024
Full time
A Vendor Managemenet focused Networks, Cloud and Operations Manager is requried to join a well known omni channel business on a permanent basis. With a particular focus on overseeing, supporting design and implementing all aspects of Infrastructure, Networks, Data Centres, Cloud Services among many others, you will take on a varied and exciting scope of responsibilities surrounding cutting edge technology, with your role broken down into the following key components: Possess strong knowledge of cutting-edge technologies including Enterprise Networking, Azure Cloud, Microsoft Server/Workstation, Storage/Backup, Virtualization, Databases, and Microsoft 365, with familiarity in retail industry technologies. Oversee Azure Cloud Manager, develop cloud strategies, ensure alignment with business objectives, and implement cost-effective practices. Take ownership of budgeting, cost optimization, and expenditure tracking for Azure resources, identifying opportunities for savings and efficiency improvements. Proficiency in Azure-related tools like Terraform, Kubernetes, and Docker, leveraging them for infrastructure automation and application deployment optimization. Lead IT infrastructure and cloud projects, collaborate with cross-functional teams, manage budgets, timelines, and risks, ensuring projects align with strategic goals. Establish and maintain relationships with IT vendors, negotiate contracts, monitor performance, and drive innovation and efficiency through strategic management. Manage various operational aspects including risk management, incident handling, process improvement, and finance management, providing technical support for project delivery and strategy execution. Exhibit interpersonal skills and leadership abilities, oversee teams, engage with IT leadership, and manage people development. Desirable Knowledge and Experience: Degree in IT or relevant business field (desirable). Proven experience in senior IT Technical Services roles. Track record of successful line management, team motivation, and development. Expertise in IT risk management. Understanding of project lifecycle stages. In-depth knowledge of IT infrastructure, particularly Networking technologies, servers, storage, and Azure cloud. Solid grasp of IT security principles and processes. ITIL Intermediate certification (Service Operations or another relevant practice area). Managing Azure cloud budgeting desirable. Microsoft Azure qualifications desirable Does this sound like a role that excites you? Apply today with your full CV to move forward with your application.
Job Title: IT Manager Location: Leeds, West Yorkshire Salary: 40,000 - 45,000 per annum Job Type: Full Time, Permanent, Office Based Working Hours: 37 hours per week - Mon-Thurs 8.30 - 4.30pm, Fri 8.30 - 4.00pm (Flex Fri pm scheme) Holidays: 30 days per year, increasing to 33 days If you want an exciting opportunity to join a great company with a fantastic culture, then this is the job for you! Our Core values are Trust Team Excellence. We believe personal growth is just as important as the company's success. Oilgear UK is part of the international Oilgear group producing High Pressure Hydraulic equipment and systems in the UK with facilities located strategically around the globe. Oilgear have been producing electronic control systems for over 40 years within a business that was created in 1921, we are celebrating 100 years in business. About the role: This is a stand-alone role and you will be the go-to person for anything IT related. You will provide technical support and advice to all our internal users whilst being the first contact in dealing with 3rd party suppliers. You will play an active role in helping the business to identify ways to continually increase system efficiencies and move the business forward technically. This is an excellent opportunity for someone who is happy to share knowledge and work together as a team to always innovate and improve how we work. You will have a proactive and positive approach with previous experience in a similar role within a team working environment. The site is conveniently situated approximately 1 mile from the centre of Leeds with easy transport links to both the city centre and the motorway. Main Responsibilities: Provide 1st, 2nd and 3rd line support to internal users Manage server upgrades and migrations Upgrade of software and hardware Purchasing of both hardware and software, in line with budgets Setting up new starters IT equipment and systems Liaising with 3rd party providers Project management including system implementations Support and maintenance on the ERP system, Epicor Ensuring that the company is suitably protected against any cyber attacks Liaising with the head office in the US to ensure global IT policies are communicated and implemented About you: Technical / Job Specific: Experience in1st & 2nd Line User Support Knowledge of Office 365, SharePoint, Teams & Office is a must have on a user level Printer management Microsoft Windows 10 & 7 Understand and configure Virtual Machines Server Support and Management: Active Directory Veeam Backup Day-to-day Management of Servers Knowledge of SQL Troubleshooting and understanding the concept of SAN Storage Microsoft Server 2019/2008 Microsoft Hyper Understanding and Managing LAN and WAN networks: Issue resolution Patching Port settings VLAN creation 3rd Party Vendor management Manage and Maintain Technical documentation Establish user training documentation Budget management Core Skills: Good communication skills with the ability to communicate technical concepts to a non-tech audience Excellent time management and organisation skills Excellent problem-solving skills Personal Qualities: The company operates within a dynamic and fast paced environment; to thrive in this role you will need to have a positive and friendly approach, be flexible and a team player. You must have ability to work as part of a team to ensure the overall objectives are met. Strong personal accountability with a team working ethic for timely completion of tasks Keen to keep up to date with the latest training required for the role Benefits: Flexi Friday Work Scheme Pension Scheme DIS Scheme Contractual Sick Pay Scheme Free Parking Please Note: When applying you should provide a covering letter detailing your salary expectations and availability to commence work. All candidates must be currently eligible to both live and work in the United Kingdom. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: IT Service Manager, IT Manager, IT Team Leader, IT Operations Manager, IT Services Manager, IT Director, IT Infrastructure Manager, ITIL Infrastructure Manager, Business IT Service Managers, Director of IT Services, IT Technical Manager, IT Manager, IT Support, Technical IT Leader, IT Support Manager will also be considered for this role.
Mar 21, 2024
Full time
Job Title: IT Manager Location: Leeds, West Yorkshire Salary: 40,000 - 45,000 per annum Job Type: Full Time, Permanent, Office Based Working Hours: 37 hours per week - Mon-Thurs 8.30 - 4.30pm, Fri 8.30 - 4.00pm (Flex Fri pm scheme) Holidays: 30 days per year, increasing to 33 days If you want an exciting opportunity to join a great company with a fantastic culture, then this is the job for you! Our Core values are Trust Team Excellence. We believe personal growth is just as important as the company's success. Oilgear UK is part of the international Oilgear group producing High Pressure Hydraulic equipment and systems in the UK with facilities located strategically around the globe. Oilgear have been producing electronic control systems for over 40 years within a business that was created in 1921, we are celebrating 100 years in business. About the role: This is a stand-alone role and you will be the go-to person for anything IT related. You will provide technical support and advice to all our internal users whilst being the first contact in dealing with 3rd party suppliers. You will play an active role in helping the business to identify ways to continually increase system efficiencies and move the business forward technically. This is an excellent opportunity for someone who is happy to share knowledge and work together as a team to always innovate and improve how we work. You will have a proactive and positive approach with previous experience in a similar role within a team working environment. The site is conveniently situated approximately 1 mile from the centre of Leeds with easy transport links to both the city centre and the motorway. Main Responsibilities: Provide 1st, 2nd and 3rd line support to internal users Manage server upgrades and migrations Upgrade of software and hardware Purchasing of both hardware and software, in line with budgets Setting up new starters IT equipment and systems Liaising with 3rd party providers Project management including system implementations Support and maintenance on the ERP system, Epicor Ensuring that the company is suitably protected against any cyber attacks Liaising with the head office in the US to ensure global IT policies are communicated and implemented About you: Technical / Job Specific: Experience in1st & 2nd Line User Support Knowledge of Office 365, SharePoint, Teams & Office is a must have on a user level Printer management Microsoft Windows 10 & 7 Understand and configure Virtual Machines Server Support and Management: Active Directory Veeam Backup Day-to-day Management of Servers Knowledge of SQL Troubleshooting and understanding the concept of SAN Storage Microsoft Server 2019/2008 Microsoft Hyper Understanding and Managing LAN and WAN networks: Issue resolution Patching Port settings VLAN creation 3rd Party Vendor management Manage and Maintain Technical documentation Establish user training documentation Budget management Core Skills: Good communication skills with the ability to communicate technical concepts to a non-tech audience Excellent time management and organisation skills Excellent problem-solving skills Personal Qualities: The company operates within a dynamic and fast paced environment; to thrive in this role you will need to have a positive and friendly approach, be flexible and a team player. You must have ability to work as part of a team to ensure the overall objectives are met. Strong personal accountability with a team working ethic for timely completion of tasks Keen to keep up to date with the latest training required for the role Benefits: Flexi Friday Work Scheme Pension Scheme DIS Scheme Contractual Sick Pay Scheme Free Parking Please Note: When applying you should provide a covering letter detailing your salary expectations and availability to commence work. All candidates must be currently eligible to both live and work in the United Kingdom. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: IT Service Manager, IT Manager, IT Team Leader, IT Operations Manager, IT Services Manager, IT Director, IT Infrastructure Manager, ITIL Infrastructure Manager, Business IT Service Managers, Director of IT Services, IT Technical Manager, IT Manager, IT Support, Technical IT Leader, IT Support Manager will also be considered for this role.
CBSbutler Holdings Limited trading as CBSbutler
Newcastle Upon Tyne, Tyne And Wear
Service Manager + Location: Newcastle + Working Module: Hybrid + Salary: 40,000 - 50,000 Per Annum + Must hold Right to work The Role: The Service Manager will report directly to the Senior Service Manager and form part of our NOC team in Newcastle, this role is pivotal in providing customer support to our clients. Key Responsibilities and Duties: This role will lead Operational Customer Service Management, providing ITIL standard incident, problem and change management support for all customers. Incident Management - Help manage major/complex incidents where required through to resolution/service restoration by collaborating internally with Ops, Engineering, NOC and Technical support and externally with carriers & partner vendors/suppliers. Manage customer escalations (Subsea and terrestrial),'trouble to resolve' process including field technicians in-line with iNOC. Service Reviews - Conduct monthly/Quarterly reviews with clients discussing operational service and any queries/complaints they may have. Help to produce data analytical reports based on common trends for customers. This will include Service Availability reports, SLA's , Ticket Volume, Change performance. Problem Management - Drive Root Cause Analysis (RCA) and eradication planning across incidents to ensure performance improvement is delivered, ticket resolution within SLA and clear understanding of the root causes of the problems. Change Management - Co-ordination and reporting of all changes. Weekly/Monthly reviews of changes past/future, reporting on change statistics and performance. Vendor management - Coordination collaborating with Tier 3 Operations when troubleshooting and planning network upgrades/delivery roadmaps. Process Design - Design, enhance and implement processes within the NOC. Ensuring the process delivers an optimal experience for our NOC engineers and achieves the outcome effectively. Identify and improve efficiency in current processes internally. Ensuring all KPIs and SLAs are met for service and network availability. Follow up with vendor or network provider for full RFO, lessons learned, and optimised process or configuration where required. Internal communications as appropriate of service impacting incidents / escalations. Continuous improvement operational performance ethos. Drive and deliver positive trends to reduce incident volumes, increase network availability, eradicate repeat incidents and decrease incident durations. Travel and training may be required from time to time across various sites. Key Skills and Competencies: 5-10 years experience managing Incident, Problem and Change activities & processes. Network and/or Facility management experience beneficial. Previous Vendor and Carrier management experience. Ability to build effective working relationships with all levels of the business and across all functions Strong ITIL background throughout Incident, Problem, Change and Configuration management processes. Ability to work in a fast paced environment, managing several tasks and projects concurrently. Strong Systems background across, ticketing, monitoring, reporting and administration. Reporting skills and experience, Excel or other tools/systems. Previous Network , Telco, Subsea experience a distinct advantage
Mar 21, 2024
Full time
Service Manager + Location: Newcastle + Working Module: Hybrid + Salary: 40,000 - 50,000 Per Annum + Must hold Right to work The Role: The Service Manager will report directly to the Senior Service Manager and form part of our NOC team in Newcastle, this role is pivotal in providing customer support to our clients. Key Responsibilities and Duties: This role will lead Operational Customer Service Management, providing ITIL standard incident, problem and change management support for all customers. Incident Management - Help manage major/complex incidents where required through to resolution/service restoration by collaborating internally with Ops, Engineering, NOC and Technical support and externally with carriers & partner vendors/suppliers. Manage customer escalations (Subsea and terrestrial),'trouble to resolve' process including field technicians in-line with iNOC. Service Reviews - Conduct monthly/Quarterly reviews with clients discussing operational service and any queries/complaints they may have. Help to produce data analytical reports based on common trends for customers. This will include Service Availability reports, SLA's , Ticket Volume, Change performance. Problem Management - Drive Root Cause Analysis (RCA) and eradication planning across incidents to ensure performance improvement is delivered, ticket resolution within SLA and clear understanding of the root causes of the problems. Change Management - Co-ordination and reporting of all changes. Weekly/Monthly reviews of changes past/future, reporting on change statistics and performance. Vendor management - Coordination collaborating with Tier 3 Operations when troubleshooting and planning network upgrades/delivery roadmaps. Process Design - Design, enhance and implement processes within the NOC. Ensuring the process delivers an optimal experience for our NOC engineers and achieves the outcome effectively. Identify and improve efficiency in current processes internally. Ensuring all KPIs and SLAs are met for service and network availability. Follow up with vendor or network provider for full RFO, lessons learned, and optimised process or configuration where required. Internal communications as appropriate of service impacting incidents / escalations. Continuous improvement operational performance ethos. Drive and deliver positive trends to reduce incident volumes, increase network availability, eradicate repeat incidents and decrease incident durations. Travel and training may be required from time to time across various sites. Key Skills and Competencies: 5-10 years experience managing Incident, Problem and Change activities & processes. Network and/or Facility management experience beneficial. Previous Vendor and Carrier management experience. Ability to build effective working relationships with all levels of the business and across all functions Strong ITIL background throughout Incident, Problem, Change and Configuration management processes. Ability to work in a fast paced environment, managing several tasks and projects concurrently. Strong Systems background across, ticketing, monitoring, reporting and administration. Reporting skills and experience, Excel or other tools/systems. Previous Network , Telco, Subsea experience a distinct advantage
AEJ Consulting Ltd
Letchworth Garden City, Hertfordshire
My client is a growing technology organisation which focuses on providing innovative software solutions to streamline complexities, automate repetitive tasks, and enhances productivity. They are seeking an experience IT manager who specialize in Microsoft and third party systems to oversee the management of their IT systems. You will also be leading a team of IT professionals, managing vendor relationships, as well as ensuring the efficient and secure operation of their technology infrastructure. Responsibilities: Microsoft Systems Administration: Overseeing the administration of Microsoft technologies, such as Windows Server, Active Directory, Exchange Server, SQL Server and Sharepoint, ensuring the stability, security and performance of these systems through proactive monitoring, maintenance and troubleshooting. Third Party System Administration: Managing the administration of third-party applications and systems, which are critical to their business operations (e.g. ERP and CRM systems, collaboration tools, cybersecurity solutions etc.). You will also be collaborating with vendors and internal stakeholders to ensure system configuration is fully optimized as much as possible, as well as resolving issues and implementing upgrades. Vendor Management: Developing and maintaining strong relationships with technology vendors and service providers. You will also be negotiating contracts, SLA's, as well as pricing, to ensure cost-effective solutions that meet their needs, and monitoring vendor performance, resolving disputes, as well as driving continuous improvement throughout service delivery. Team leadership: Leading and mentoring a team of IT professionals, including system administrators, network engineers and support staff. You will also be providing guidance, training and professional development opportunities to enhance team capabilities, as well as creating a culture of collaboration and accountability. Strategic planning: Working closely with senior management in developing IT strategies, roadmaps and budgets that are aligned to business objectives, alongside identifying opportunities to leverage technology for competitive advantage, improving operational efficiency, as well as mitigating cybersecurity risks. Security and Compliance: Implementing and enforcing IT security policies, procedures, and controls to protect data and systems from cyber threats and regulatory compliance requirements. Also staying updated on industry best practices and emerging threats to keep enhancing security posture. Project management: Overseeing IT projects from inception to completion, ensuring they are delivered on time, within budget, as well as according to specifications. Also coordinating resources, managing risks, and communicate progress/updates to stakeholders, to thoroughly ensure successful project outcomes. Technical support: Being a point of escalation for complex technical issues, as well as providing hands-on-support whenever needed. Collaborating extensively with the IT support team to ensure timely resolution of user requests and incidents, whilst also maintaining high levels of customer satisfaction. Qualifications and experience At least five years of proven experience in IT management roles, with a primary focus on Microsoft systems administration, third party application support and administration, alongside vendor management. Be very technically proficient in Microsoft technologies, such as Windows Server, Active Directory, Exchange Server, SQL Server, and SharePoint. Have experience managing third party applications, such as ERP and CRM systems, alongside cybersecurity solutions. Demonstrated success in negotiating vendor contracts, managing vendor relationships, as well as optimizing vendor performance. Possessing excellent leadership and team building skills, having the ability to motivate and develop high performing teams. Have a solid understanding of IT security principles, complains requirements, and risk management practices. Have project management experience, including planning, execution and stakeholder communication. Be an excellent communicator, both written and verbal, having the ability to convey technical concepts to non-technical stakeholders as effectively as possible. Possess relevant certifications, such as Azure Administration Associate, Azure Solutions Architect, or ITIL certifications (desirable but not essential). Have a bachelor's degree in information technology (IT), Computer Science, or similar field.
Mar 20, 2024
Full time
My client is a growing technology organisation which focuses on providing innovative software solutions to streamline complexities, automate repetitive tasks, and enhances productivity. They are seeking an experience IT manager who specialize in Microsoft and third party systems to oversee the management of their IT systems. You will also be leading a team of IT professionals, managing vendor relationships, as well as ensuring the efficient and secure operation of their technology infrastructure. Responsibilities: Microsoft Systems Administration: Overseeing the administration of Microsoft technologies, such as Windows Server, Active Directory, Exchange Server, SQL Server and Sharepoint, ensuring the stability, security and performance of these systems through proactive monitoring, maintenance and troubleshooting. Third Party System Administration: Managing the administration of third-party applications and systems, which are critical to their business operations (e.g. ERP and CRM systems, collaboration tools, cybersecurity solutions etc.). You will also be collaborating with vendors and internal stakeholders to ensure system configuration is fully optimized as much as possible, as well as resolving issues and implementing upgrades. Vendor Management: Developing and maintaining strong relationships with technology vendors and service providers. You will also be negotiating contracts, SLA's, as well as pricing, to ensure cost-effective solutions that meet their needs, and monitoring vendor performance, resolving disputes, as well as driving continuous improvement throughout service delivery. Team leadership: Leading and mentoring a team of IT professionals, including system administrators, network engineers and support staff. You will also be providing guidance, training and professional development opportunities to enhance team capabilities, as well as creating a culture of collaboration and accountability. Strategic planning: Working closely with senior management in developing IT strategies, roadmaps and budgets that are aligned to business objectives, alongside identifying opportunities to leverage technology for competitive advantage, improving operational efficiency, as well as mitigating cybersecurity risks. Security and Compliance: Implementing and enforcing IT security policies, procedures, and controls to protect data and systems from cyber threats and regulatory compliance requirements. Also staying updated on industry best practices and emerging threats to keep enhancing security posture. Project management: Overseeing IT projects from inception to completion, ensuring they are delivered on time, within budget, as well as according to specifications. Also coordinating resources, managing risks, and communicate progress/updates to stakeholders, to thoroughly ensure successful project outcomes. Technical support: Being a point of escalation for complex technical issues, as well as providing hands-on-support whenever needed. Collaborating extensively with the IT support team to ensure timely resolution of user requests and incidents, whilst also maintaining high levels of customer satisfaction. Qualifications and experience At least five years of proven experience in IT management roles, with a primary focus on Microsoft systems administration, third party application support and administration, alongside vendor management. Be very technically proficient in Microsoft technologies, such as Windows Server, Active Directory, Exchange Server, SQL Server, and SharePoint. Have experience managing third party applications, such as ERP and CRM systems, alongside cybersecurity solutions. Demonstrated success in negotiating vendor contracts, managing vendor relationships, as well as optimizing vendor performance. Possessing excellent leadership and team building skills, having the ability to motivate and develop high performing teams. Have a solid understanding of IT security principles, complains requirements, and risk management practices. Have project management experience, including planning, execution and stakeholder communication. Be an excellent communicator, both written and verbal, having the ability to convey technical concepts to non-technical stakeholders as effectively as possible. Possess relevant certifications, such as Azure Administration Associate, Azure Solutions Architect, or ITIL certifications (desirable but not essential). Have a bachelor's degree in information technology (IT), Computer Science, or similar field.
About Ekco Founded in 2016 Ekco is now one of the fastest growing cloud solution providers in Europe! We specialise in enabling companies to progress along the path of cloud maturity, managing transformation and driving better outcomes from our customers' existing technology investments. In a few words, we take businesses to the cloud and back! We have over 600 highly talented and supportive colleagues (and counting) across a number of regional offices in Ireland, UK, Netherlands & Malaysia. About the role Reporting into the Head of Technical Operations, you will be responsible for management and planning all Network Infrastructure both internally and customer facing where Ekco provides services/support, including Local and Wide Area Networks. You will provide technical expertise, support and specialist advice in delivering operational infrastructure services. Also, you will have line management responsibilities for geographically spread team, ensuring they are appropriately skilled, and that resource is allocated to support the services Ekco provides and project work as required. Job Duties/Requirements of Role As the Ekco Networks Practice Lead you will play a key role in: Own the day-to-day support and management of Ekco's UK Network(s) service ensuring it is performant, available and that any interruptions to the service or business are minimised with Incidents, Request and changes resolved/fulfilled within a timely manner in line with their SLA's Provide technical oversight of the Networks supported, inputting to architectural decisions and acting as the technical design authority within Ekco's Services. Establish operational procedures to ensure that the Network Practice and other Practices work together seamlessly to support the business. Undertake technology life cycle management to ensure that all Network equipment is maintained and patched to current levels, owning a high-level plan for replacements to allow for budgetary forecasts. Own all tools required to manage the network, ensuring that these are properly managed, maintained and accessible to teams who need them to provide support. As an Ekco Practice Leader you will play a key role in: Driving a UK centric approach to delivering customer facing technical support. Actively promoting this approach. Taking ownership of your respective practice to ensure award winning service is delivered Leading by example ensuring your team and others are living up to the standards we all set Going above and beyond to deliver, not accepting just good service, good is not good enough only excellent will do. Constantly be looking for opportunities to improve the service we offer Working with other practice leaders to ensure no ticket/piece or work gets left behind Continually developing knowledge of industry best practice and standards Ensuring processes are followed and where processes don't exist helping to define them Ensuring SLA's and KPI's are hit for yours and your peers' practices, reporting weekly & monthly to demonstrate this Acting as Major Incident Manager as and when required on a rota (1/6) Regularly conducting 1-2-1s with the team ensuring each team member has objectives and a CDPs in place Acting as a single point of contact for presales activity in your respective practice, bring together resources to support sales activities. About You You will have: A strong customer focus, with an ability to continually anticipate and meet customers' needs excelling in communicating at all levels within a customer organisation. Nine or more years of experience in datacentre networks CCNP level certification, or alternative vendor equivalent Expert-level understanding of fundamental networking principles. Experience working with network software and hardware. Solid understanding of routing design (BGP, VRF, OSPF) Solid understanding of Layer-2 design. Experience of network security components (Firewall, IPS) Preferred knowledge of Cisco, Dell, HPE, Aruba, CX Palo Alto, F5 Experience of multiple different monitoring tools such as PRTG, Azure Monitor, SolarWinds, Logic Monitor to name just a few Ability to develop documented long term technical strategy aligned to the technical roadmap for Ekco services. Experience in supporting the growth of talented and skilled engineers while maintaining a highly engaged team Experience in working to ensure customer solutions and services comply with the relevant product standards and internal documentation (in accordance with ISO certification) Experience of managing a 24/7 technical support operations including management of an on-call rota The Desirables Understanding of Service Management best practices frameworks such as ITIL Knowledge of NSX would be a bonus Why Ekco Ekco are committed to cultivating an environment that promotes diversity, equity, inclusion and belonging We recognise the value of internal mobility and encourage opportunities for internal development & progression Flexible working with a family friendly focus are at the core of our company values Employee perks Time off - 25 days leave + public holidays x1 day Birthday leave per year Company Pension Scheme (employer contribution 5%) + flexible salary sacrifice Employee Assistance Programme (EAP) - access to dedicated mental health, emotional wellbeing and general advice. Private Medical Healthcare with Bupa (post probation) Discounted Dental Insurance with Bupa (via salary sacrifice) Learning & development - Unlimited access to Udemy learning platform A lot of responsibilities & opportunities to grow (also internationally)
Aug 15, 2023
Full time
About Ekco Founded in 2016 Ekco is now one of the fastest growing cloud solution providers in Europe! We specialise in enabling companies to progress along the path of cloud maturity, managing transformation and driving better outcomes from our customers' existing technology investments. In a few words, we take businesses to the cloud and back! We have over 600 highly talented and supportive colleagues (and counting) across a number of regional offices in Ireland, UK, Netherlands & Malaysia. About the role Reporting into the Head of Technical Operations, you will be responsible for management and planning all Network Infrastructure both internally and customer facing where Ekco provides services/support, including Local and Wide Area Networks. You will provide technical expertise, support and specialist advice in delivering operational infrastructure services. Also, you will have line management responsibilities for geographically spread team, ensuring they are appropriately skilled, and that resource is allocated to support the services Ekco provides and project work as required. Job Duties/Requirements of Role As the Ekco Networks Practice Lead you will play a key role in: Own the day-to-day support and management of Ekco's UK Network(s) service ensuring it is performant, available and that any interruptions to the service or business are minimised with Incidents, Request and changes resolved/fulfilled within a timely manner in line with their SLA's Provide technical oversight of the Networks supported, inputting to architectural decisions and acting as the technical design authority within Ekco's Services. Establish operational procedures to ensure that the Network Practice and other Practices work together seamlessly to support the business. Undertake technology life cycle management to ensure that all Network equipment is maintained and patched to current levels, owning a high-level plan for replacements to allow for budgetary forecasts. Own all tools required to manage the network, ensuring that these are properly managed, maintained and accessible to teams who need them to provide support. As an Ekco Practice Leader you will play a key role in: Driving a UK centric approach to delivering customer facing technical support. Actively promoting this approach. Taking ownership of your respective practice to ensure award winning service is delivered Leading by example ensuring your team and others are living up to the standards we all set Going above and beyond to deliver, not accepting just good service, good is not good enough only excellent will do. Constantly be looking for opportunities to improve the service we offer Working with other practice leaders to ensure no ticket/piece or work gets left behind Continually developing knowledge of industry best practice and standards Ensuring processes are followed and where processes don't exist helping to define them Ensuring SLA's and KPI's are hit for yours and your peers' practices, reporting weekly & monthly to demonstrate this Acting as Major Incident Manager as and when required on a rota (1/6) Regularly conducting 1-2-1s with the team ensuring each team member has objectives and a CDPs in place Acting as a single point of contact for presales activity in your respective practice, bring together resources to support sales activities. About You You will have: A strong customer focus, with an ability to continually anticipate and meet customers' needs excelling in communicating at all levels within a customer organisation. Nine or more years of experience in datacentre networks CCNP level certification, or alternative vendor equivalent Expert-level understanding of fundamental networking principles. Experience working with network software and hardware. Solid understanding of routing design (BGP, VRF, OSPF) Solid understanding of Layer-2 design. Experience of network security components (Firewall, IPS) Preferred knowledge of Cisco, Dell, HPE, Aruba, CX Palo Alto, F5 Experience of multiple different monitoring tools such as PRTG, Azure Monitor, SolarWinds, Logic Monitor to name just a few Ability to develop documented long term technical strategy aligned to the technical roadmap for Ekco services. Experience in supporting the growth of talented and skilled engineers while maintaining a highly engaged team Experience in working to ensure customer solutions and services comply with the relevant product standards and internal documentation (in accordance with ISO certification) Experience of managing a 24/7 technical support operations including management of an on-call rota The Desirables Understanding of Service Management best practices frameworks such as ITIL Knowledge of NSX would be a bonus Why Ekco Ekco are committed to cultivating an environment that promotes diversity, equity, inclusion and belonging We recognise the value of internal mobility and encourage opportunities for internal development & progression Flexible working with a family friendly focus are at the core of our company values Employee perks Time off - 25 days leave + public holidays x1 day Birthday leave per year Company Pension Scheme (employer contribution 5%) + flexible salary sacrifice Employee Assistance Programme (EAP) - access to dedicated mental health, emotional wellbeing and general advice. Private Medical Healthcare with Bupa (post probation) Discounted Dental Insurance with Bupa (via salary sacrifice) Learning & development - Unlimited access to Udemy learning platform A lot of responsibilities & opportunities to grow (also internationally)
A leading governmental services client require a talented 2nd/3rd line engineer to carry out management of the data and voice networks. Client Details A leading governmental services client Description Responsibilities To assist Line Manager in the effective day-to-day management of the data (and voice) networks. Provide technical resources for infrastructure and application projects as defined through the Project Office. To assist in the design, delivery and maintenance of the core network infrastructure that underpins operational services managed within IT Infrastructure & Operations. Ensuring tasks and incidents are prioritised and resolved in accordance with business requirements. Provide support to the 2nd level operational support teams for the resolution of complex 3rd level support incidents. Undertake root cause analysis of reported faults, design and implement fixes to problems. Ensure that system builds are consistent and manageable, implementing and utilising proactive monitoring tools, where possible. Document technical 'fixes' and ensure the knowledge base is updated. Compile and prepare periodic status, performance, and trend reports for management's review. Secure the network infrastructure in line with security policies and practices ensuring that adequate and robust security measures are designed, implemented, and updated based on Corporate Standards. Profile Up to date and relevant Cisco qualifications Understanding of ITIL Service & Support processes Working knowledge of the latest and emerging networking technologies In-depth hands-on technical knowledge of: LAN SD WAN / MPLS Direct Connects Security Gateway Services (e.g. Internet Proxy) Multi-vendor Firewalls VPN Connectivity Job Offer This is a 4 mnth contract based in Nortnamptonshire (with an opportunity to work from home), and paying upto £300 per day. if interested, then please replay back with an updated CV
Nov 04, 2021
Seasonal
A leading governmental services client require a talented 2nd/3rd line engineer to carry out management of the data and voice networks. Client Details A leading governmental services client Description Responsibilities To assist Line Manager in the effective day-to-day management of the data (and voice) networks. Provide technical resources for infrastructure and application projects as defined through the Project Office. To assist in the design, delivery and maintenance of the core network infrastructure that underpins operational services managed within IT Infrastructure & Operations. Ensuring tasks and incidents are prioritised and resolved in accordance with business requirements. Provide support to the 2nd level operational support teams for the resolution of complex 3rd level support incidents. Undertake root cause analysis of reported faults, design and implement fixes to problems. Ensure that system builds are consistent and manageable, implementing and utilising proactive monitoring tools, where possible. Document technical 'fixes' and ensure the knowledge base is updated. Compile and prepare periodic status, performance, and trend reports for management's review. Secure the network infrastructure in line with security policies and practices ensuring that adequate and robust security measures are designed, implemented, and updated based on Corporate Standards. Profile Up to date and relevant Cisco qualifications Understanding of ITIL Service & Support processes Working knowledge of the latest and emerging networking technologies In-depth hands-on technical knowledge of: LAN SD WAN / MPLS Direct Connects Security Gateway Services (e.g. Internet Proxy) Multi-vendor Firewalls VPN Connectivity Job Offer This is a 4 mnth contract based in Nortnamptonshire (with an opportunity to work from home), and paying upto £300 per day. if interested, then please replay back with an updated CV
We’re looking for an enthusiastic IT Technician to join our support team providing level two support to c800 users. Delivering projects is an equally essential element of this role where you will not only need to take on projects handed to you by the IT Operations Manager, but plan, scope and deliver your own projects and ideas.
Having the passion to provide great customer service, remove IT challenges for the user and improve their experience is very much at the core of this role and as a result, the tasks and projects involved can be varied providing some great opportunities to learn and develop.
What you'll be doing:
Service Desk/Technical
Provide L2 support to c800 colleagues across multiple sites.
Ensure that all Service Desk tickets are updated and resolved within the agreed SLAs.
Management of own workload.
Ensure high availability of critical business systems and networks
Act as a technical escalation point and mentor for other team members in order to resolve incidents and provide resolutions
Work with 3rd party suppliers and support teams to resolve escalated incidents related to the IT estate
Identify and analyse trends/problems in order to proactively manage potential issues.
Management and support of Desktop OS (Windows 7/10/Chrome)
Desktop Software/Apps support (GSuite for Business, Office (Apply online only), AV, AutoCAD).
General/Administration
Ability to scope and deliver projects
Ability to present staff inductions and training
Write and maintain project briefs and documentation
Maintain software/hardware asset management inventories
Contribute to the development of IT departmental strategies to align with the overall business strategy.
Actively research new technology/systems which ensure our colleagues or customer are able to work more productively.
Any other suitable duties as required.
What we’re looking for:
Service Desk/Technical
Previous experience of working in a Level 2 helpdesk environment.
Develop and manage relationships with 3rd parties and vendors, including close liaison with CCTV, BMS and Audio Visual vendors.
Windows Server 2008-16 experience (AD, DNS, DHCP, Active Directory, Group Policy)
Google/GSuite experience.
Windows Desktop OS experience (7 & 10)
Solid background of IT Infrastructure including virtualized environments
ITIL certification or an excellent awareness of ITIL processes.
General
Minimum BTEC in IT, or a vendor related certification.
A creative problem solver who can use imagination and experimentation to deliver innovative solutions
Great team working skills with a good sense of humour and positive attitude
Display an exceptional level of customer service to all colleagues, customers and suppliers
Uses initiative and is proactive in approach to tasks.
Has the ability to take on a variety of tasks and pay attention to detail
Is well organised and can manage own workload/priorities in line with the helpdesk and other projects.
Confident communicator and possess excellent attention to detail, analytical and problem-solving skills.
Work well under pressure.
Strong written and verbal communication skills
Flexible and can occasionally work outside of normal working hours.
Full clean driving license
Desirable
MDT/Imaging experience
Oct 29, 2018
We’re looking for an enthusiastic IT Technician to join our support team providing level two support to c800 users. Delivering projects is an equally essential element of this role where you will not only need to take on projects handed to you by the IT Operations Manager, but plan, scope and deliver your own projects and ideas.
Having the passion to provide great customer service, remove IT challenges for the user and improve their experience is very much at the core of this role and as a result, the tasks and projects involved can be varied providing some great opportunities to learn and develop.
What you'll be doing:
Service Desk/Technical
Provide L2 support to c800 colleagues across multiple sites.
Ensure that all Service Desk tickets are updated and resolved within the agreed SLAs.
Management of own workload.
Ensure high availability of critical business systems and networks
Act as a technical escalation point and mentor for other team members in order to resolve incidents and provide resolutions
Work with 3rd party suppliers and support teams to resolve escalated incidents related to the IT estate
Identify and analyse trends/problems in order to proactively manage potential issues.
Management and support of Desktop OS (Windows 7/10/Chrome)
Desktop Software/Apps support (GSuite for Business, Office (Apply online only), AV, AutoCAD).
General/Administration
Ability to scope and deliver projects
Ability to present staff inductions and training
Write and maintain project briefs and documentation
Maintain software/hardware asset management inventories
Contribute to the development of IT departmental strategies to align with the overall business strategy.
Actively research new technology/systems which ensure our colleagues or customer are able to work more productively.
Any other suitable duties as required.
What we’re looking for:
Service Desk/Technical
Previous experience of working in a Level 2 helpdesk environment.
Develop and manage relationships with 3rd parties and vendors, including close liaison with CCTV, BMS and Audio Visual vendors.
Windows Server 2008-16 experience (AD, DNS, DHCP, Active Directory, Group Policy)
Google/GSuite experience.
Windows Desktop OS experience (7 & 10)
Solid background of IT Infrastructure including virtualized environments
ITIL certification or an excellent awareness of ITIL processes.
General
Minimum BTEC in IT, or a vendor related certification.
A creative problem solver who can use imagination and experimentation to deliver innovative solutions
Great team working skills with a good sense of humour and positive attitude
Display an exceptional level of customer service to all colleagues, customers and suppliers
Uses initiative and is proactive in approach to tasks.
Has the ability to take on a variety of tasks and pay attention to detail
Is well organised and can manage own workload/priorities in line with the helpdesk and other projects.
Confident communicator and possess excellent attention to detail, analytical and problem-solving skills.
Work well under pressure.
Strong written and verbal communication skills
Flexible and can occasionally work outside of normal working hours.
Full clean driving license
Desirable
MDT/Imaging experience
We’re looking for an enthusiastic IT Technician to join our support team providing level two support to c800 users. Delivering projects is an equally essential element of this role where you will not only need to take on projects handed to you by the IT Operations Manager, but plan, scope and deliver your own projects and ideas.
Having the passion to provide great customer service, remove IT challenges for the user and improve their experience is very much at the core of this role and as a result, the tasks and projects involved can be varied providing some great opportunities to learn and develop.
What you'll be doing:
Service Desk/Technical
Provide L2 support to c800 colleagues across multiple sites.
Ensure that all Service Desk tickets are updated and resolved within the agreed SLAs.
Management of own workload.
Ensure high availability of critical business systems and networks
Act as a technical escalation point and mentor for other team members in order to resolve incidents and provide resolutions
Work with 3rd party suppliers and support teams to resolve escalated incidents related to the IT estate
Identify and analyse trends/problems in order to proactively manage potential issues.
Management and support of Desktop OS (Windows 7/10/Chrome)
Desktop Software/Apps support (GSuite for Business, Office (Apply online only), AV, AutoCAD).
General/Administration
Ability to scope and deliver projects
Ability to present staff inductions and training
Write and maintain project briefs and documentation
Maintain software/hardware asset management inventories
Contribute to the development of IT departmental strategies to align with the overall business strategy.
Actively research new technology/systems which ensure our colleagues or customer are able to work more productively.
Any other suitable duties as required.
What we’re looking for:
Service Desk/Technical
Previous experience of working in a Level 2 helpdesk environment.
Develop and manage relationships with 3rd parties and vendors, including close liaison with CCTV, BMS and Audio Visual vendors.
Windows Server 2008-16 experience (AD, DNS, DHCP, Active Directory, Group Policy)
Google/GSuite experience.
Windows Desktop OS experience (7 & 10)
Solid background of IT Infrastructure including virtualized environments
ITIL certification or an excellent awareness of ITIL processes.
General
Minimum BTEC in IT, or a vendor related certification.
A creative problem solver who can use imagination and experimentation to deliver innovative solutions
Great team working skills with a good sense of humour and positive attitude
Display an exceptional level of customer service to all colleagues, customers and suppliers
Uses initiative and is proactive in approach to tasks.
Has the ability to take on a variety of tasks and pay attention to detail
Is well organised and can manage own workload/priorities in line with the helpdesk and other projects.
Confident communicator and possess excellent attention to detail, analytical and problem-solving skills.
Work well under pressure.
Strong written and verbal communication skills
Flexible and can occasionally work outside of normal working hours.
Full clean driving license
Desirable
MDT/Imaging experience
Oct 29, 2018
We’re looking for an enthusiastic IT Technician to join our support team providing level two support to c800 users. Delivering projects is an equally essential element of this role where you will not only need to take on projects handed to you by the IT Operations Manager, but plan, scope and deliver your own projects and ideas.
Having the passion to provide great customer service, remove IT challenges for the user and improve their experience is very much at the core of this role and as a result, the tasks and projects involved can be varied providing some great opportunities to learn and develop.
What you'll be doing:
Service Desk/Technical
Provide L2 support to c800 colleagues across multiple sites.
Ensure that all Service Desk tickets are updated and resolved within the agreed SLAs.
Management of own workload.
Ensure high availability of critical business systems and networks
Act as a technical escalation point and mentor for other team members in order to resolve incidents and provide resolutions
Work with 3rd party suppliers and support teams to resolve escalated incidents related to the IT estate
Identify and analyse trends/problems in order to proactively manage potential issues.
Management and support of Desktop OS (Windows 7/10/Chrome)
Desktop Software/Apps support (GSuite for Business, Office (Apply online only), AV, AutoCAD).
General/Administration
Ability to scope and deliver projects
Ability to present staff inductions and training
Write and maintain project briefs and documentation
Maintain software/hardware asset management inventories
Contribute to the development of IT departmental strategies to align with the overall business strategy.
Actively research new technology/systems which ensure our colleagues or customer are able to work more productively.
Any other suitable duties as required.
What we’re looking for:
Service Desk/Technical
Previous experience of working in a Level 2 helpdesk environment.
Develop and manage relationships with 3rd parties and vendors, including close liaison with CCTV, BMS and Audio Visual vendors.
Windows Server 2008-16 experience (AD, DNS, DHCP, Active Directory, Group Policy)
Google/GSuite experience.
Windows Desktop OS experience (7 & 10)
Solid background of IT Infrastructure including virtualized environments
ITIL certification or an excellent awareness of ITIL processes.
General
Minimum BTEC in IT, or a vendor related certification.
A creative problem solver who can use imagination and experimentation to deliver innovative solutions
Great team working skills with a good sense of humour and positive attitude
Display an exceptional level of customer service to all colleagues, customers and suppliers
Uses initiative and is proactive in approach to tasks.
Has the ability to take on a variety of tasks and pay attention to detail
Is well organised and can manage own workload/priorities in line with the helpdesk and other projects.
Confident communicator and possess excellent attention to detail, analytical and problem-solving skills.
Work well under pressure.
Strong written and verbal communication skills
Flexible and can occasionally work outside of normal working hours.
Full clean driving license
Desirable
MDT/Imaging experience
DETAILS:
Basic salary: £90,000 + + 17.5% Bonus
City : London
Configuration Manager
Description
Configuration management is a new and recently deployed capability within the clients ITSM model. The Configuration Manager will ultimately be fully responsible for the clients global configuration management demands and processes. The accuracy of the newly formed CMDB and its associated configuration processes will be under this roles' full accountability.
Responsibilities
Key Responsibilities:
* Fully accountable for the accuracy and data integrity of the CMDB
* Must ensure sub configuration process owners' roles are carried out to maintain full accuracy of the CMDB (e.g ensuring the Network, Application, Infrastructure etc. configuration owner has complied to the process in a timely manner)
* Ensures integrity is maintained throughout from the IBM TADDM discovery tool and ServiceNow's CMDB instance
* Leads continuous improvement in regards to disciplined configuration and data management processes
* Manages the configuration and data management processes, including interpretation of contract requirements, formal configuration baseline control, configuration documentation, contract data requirements delivery, program library, and functional and physical configuration audits.
* Participates in all change control boards
* Assist in implementation of hardware and software version control processes, policies and procedures.
* Verification and validation of configuration records against the a variety
of data sources and systems
* Ensures continuous improvement programmes are driven forward
* Control change to, and maintain the integrity of, the application development and project's artefacts.
* Identifying configuration items, restricting changes to those items, auditing changes made to those items, and defining and managing configurations of those items throughout the software development process.
* Trace defects, requirements, specifications and test cases.
* Liaison between the project team, helping to track defects and build issues. - Creating builds and manage Development/QA/Production promotions.
* Ensuring that right versions of configuration items are selected for change or implementation.
* Definition and enforcement of object check-in/check-out procedures.
* Creation and documentation of procedures Technical & Behavioural
Essential Knowledge and Skills:
* Demonstrable leadership experience within a Configuration Management ITSM model.
* Ability to manage delivery initiatives / projects and experience of doing so
* Knowledge and experience of formal business operations procedures (e.g. ITIL)
1 An understanding of the technologies he/she is accountable for including:
1 Windows, Unix and Linux operating systems.
2 Public/private/hybrid cloud
3 Storage fundamentals (SAN, NAS and storage networks)
4 Infrastructure services (SMTP, DNS, DHCP)
5 Generic management of message flow (Mail filtering/hygiene, Routing, SMTP, and SMS)
6 HA technologies
7 Monitoring and management products
8 Enterprise backup
9 Access controls systems (RADIUS, LDAP, AD, IDAM)
10 Database administration and concepts
11 DeVops Automation and Orchestration technologies (Chef/Puppet/Ansible/Salt etc.)
12 IaaS concepts and technologies (OpenStack)
13 DeVops Methodology
* Excellent people management skills - ability to influence, manage and work in collaborative teams and key interface points such as Change and Release Managers, Technical teams, Business Stakeholders and external vendors
Desirable knowledge and skills:
* Good understanding of networking principles (principally in a Cisco environment).
* Experience of the Service Now ITSM platform and IBM Tooling notably TADDM and Big Fix.
Behavioural/ Personality Specifications required
* Customer Service Skills.
* Good written and verbal communication skills
* Intra/Inter personnel skills
* Strategic & Problem Solving Skills
* Someone who has excellent attention to detail, and is able to provide accurate and consistent levels of working
* Work in a team that is spread across various global locations
Qualifications
* Bachelor's degree in Computer Science or related field
* 2-6 years of previous release and/or project management experience, (Solid understanding of project management principles preferred)
* 8-10 years of experience in information systems operations environment in systems analysis or development
* Formal training in project management practices preferred
* Advanced knowledge of software development lifecycle
* Demonstrated effective leadership and analytical skills
* Advanced written and verbal communication skills are a must
Huntress does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.
Huntress acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK
May 03, 2017
DETAILS:
Basic salary: £90,000 + + 17.5% Bonus
City : London
Configuration Manager
Description
Configuration management is a new and recently deployed capability within the clients ITSM model. The Configuration Manager will ultimately be fully responsible for the clients global configuration management demands and processes. The accuracy of the newly formed CMDB and its associated configuration processes will be under this roles' full accountability.
Responsibilities
Key Responsibilities:
* Fully accountable for the accuracy and data integrity of the CMDB
* Must ensure sub configuration process owners' roles are carried out to maintain full accuracy of the CMDB (e.g ensuring the Network, Application, Infrastructure etc. configuration owner has complied to the process in a timely manner)
* Ensures integrity is maintained throughout from the IBM TADDM discovery tool and ServiceNow's CMDB instance
* Leads continuous improvement in regards to disciplined configuration and data management processes
* Manages the configuration and data management processes, including interpretation of contract requirements, formal configuration baseline control, configuration documentation, contract data requirements delivery, program library, and functional and physical configuration audits.
* Participates in all change control boards
* Assist in implementation of hardware and software version control processes, policies and procedures.
* Verification and validation of configuration records against the a variety
of data sources and systems
* Ensures continuous improvement programmes are driven forward
* Control change to, and maintain the integrity of, the application development and project's artefacts.
* Identifying configuration items, restricting changes to those items, auditing changes made to those items, and defining and managing configurations of those items throughout the software development process.
* Trace defects, requirements, specifications and test cases.
* Liaison between the project team, helping to track defects and build issues. - Creating builds and manage Development/QA/Production promotions.
* Ensuring that right versions of configuration items are selected for change or implementation.
* Definition and enforcement of object check-in/check-out procedures.
* Creation and documentation of procedures Technical & Behavioural
Essential Knowledge and Skills:
* Demonstrable leadership experience within a Configuration Management ITSM model.
* Ability to manage delivery initiatives / projects and experience of doing so
* Knowledge and experience of formal business operations procedures (e.g. ITIL)
1 An understanding of the technologies he/she is accountable for including:
1 Windows, Unix and Linux operating systems.
2 Public/private/hybrid cloud
3 Storage fundamentals (SAN, NAS and storage networks)
4 Infrastructure services (SMTP, DNS, DHCP)
5 Generic management of message flow (Mail filtering/hygiene, Routing, SMTP, and SMS)
6 HA technologies
7 Monitoring and management products
8 Enterprise backup
9 Access controls systems (RADIUS, LDAP, AD, IDAM)
10 Database administration and concepts
11 DeVops Automation and Orchestration technologies (Chef/Puppet/Ansible/Salt etc.)
12 IaaS concepts and technologies (OpenStack)
13 DeVops Methodology
* Excellent people management skills - ability to influence, manage and work in collaborative teams and key interface points such as Change and Release Managers, Technical teams, Business Stakeholders and external vendors
Desirable knowledge and skills:
* Good understanding of networking principles (principally in a Cisco environment).
* Experience of the Service Now ITSM platform and IBM Tooling notably TADDM and Big Fix.
Behavioural/ Personality Specifications required
* Customer Service Skills.
* Good written and verbal communication skills
* Intra/Inter personnel skills
* Strategic & Problem Solving Skills
* Someone who has excellent attention to detail, and is able to provide accurate and consistent levels of working
* Work in a team that is spread across various global locations
Qualifications
* Bachelor's degree in Computer Science or related field
* 2-6 years of previous release and/or project management experience, (Solid understanding of project management principles preferred)
* 8-10 years of experience in information systems operations environment in systems analysis or development
* Formal training in project management practices preferred
* Advanced knowledge of software development lifecycle
* Demonstrated effective leadership and analytical skills
* Advanced written and verbal communication skills are a must
Huntress does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.
Huntress acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK
We are SCC - Specialist Computer Centres . We provide essential and mission critical data centre services and solutions to commercial organisations and public sector bodies nationwide .
Due to continued and growing demand for our Cloud Delivered Managed Services we now have an exciting career opportunity for an experienced , proactive and dynamic IT professional looking to further their career with a technology advanced and customer focused company where innovation , commitment and dedication is both recognised and rewarded .
in all SCC Business Operations .
Job purpose :
To lead and manage a team of technical subject matter experts in order to maintain our customers' data centre services and infrastructures ; ensuring full business continuity and speedy restoration of service following any service interruption .
The role :
* To manage and develop a team of technical subject matter experts .
* To instigate , develop and maintain proactive monitoring of customers' IT infrastructure - both on and off premise - to pre-empt any perceived service degradation .
* To supervise and manage proactive trend analysis .
* To instigate and develop initiatives to ensure service sustainability
* Risk identification and analysis to mitigate customer escalations
* To work closely with critical incident management teams and technical teams in the event of service outages to restore service within the contracted service level agreement .
* To work with customers , service delivery managers and vendor partners /3rd suppliers to advance the attainment of service delivery best practice .
* To strive for continuous service improvement at all times .
* To be the point of escalation for both internal and external stakeholders and be responsible for the effective delivery services to all data centre customers .
Skills and experience :
* Experience gained leading IT subject matter experts within an infrastructure data centre centric environment .
* Excellent communication skills - adept and confident at boardroom level and at detailed technical discussions .
* Pioneering attitude to use technology innovation to solve business issues .
* Confident and strong personality to instil confidence and trust .
* Commercially astuteness with good knowledge of IT and the ability to convey technical information to both technical and non- technical audiences .
* Excellent stakeholder engagement experience .
* A pragmatic and determined attitude with the ability to achieve results and surpass customers' expectations .
* Strong character to inspire colleagues and team members in the pursuance of IT operations best practice .
* IT knowledge of :
Data Centre
Cloud
Server consolidation
Virtualisation
Networks
Security
CISCO
Microsoft
VMware
Citrix
HP
ITIL
We offer an industry leading remuneration and benefits package ; unrivalled career prospects and the opportunity to work with the latest and most advanced technologies available .
Interested ?
Then click the response button now
Sep 09, 2016
We are SCC - Specialist Computer Centres . We provide essential and mission critical data centre services and solutions to commercial organisations and public sector bodies nationwide .
Due to continued and growing demand for our Cloud Delivered Managed Services we now have an exciting career opportunity for an experienced , proactive and dynamic IT professional looking to further their career with a technology advanced and customer focused company where innovation , commitment and dedication is both recognised and rewarded .
in all SCC Business Operations .
Job purpose :
To lead and manage a team of technical subject matter experts in order to maintain our customers' data centre services and infrastructures ; ensuring full business continuity and speedy restoration of service following any service interruption .
The role :
* To manage and develop a team of technical subject matter experts .
* To instigate , develop and maintain proactive monitoring of customers' IT infrastructure - both on and off premise - to pre-empt any perceived service degradation .
* To supervise and manage proactive trend analysis .
* To instigate and develop initiatives to ensure service sustainability
* Risk identification and analysis to mitigate customer escalations
* To work closely with critical incident management teams and technical teams in the event of service outages to restore service within the contracted service level agreement .
* To work with customers , service delivery managers and vendor partners /3rd suppliers to advance the attainment of service delivery best practice .
* To strive for continuous service improvement at all times .
* To be the point of escalation for both internal and external stakeholders and be responsible for the effective delivery services to all data centre customers .
Skills and experience :
* Experience gained leading IT subject matter experts within an infrastructure data centre centric environment .
* Excellent communication skills - adept and confident at boardroom level and at detailed technical discussions .
* Pioneering attitude to use technology innovation to solve business issues .
* Confident and strong personality to instil confidence and trust .
* Commercially astuteness with good knowledge of IT and the ability to convey technical information to both technical and non- technical audiences .
* Excellent stakeholder engagement experience .
* A pragmatic and determined attitude with the ability to achieve results and surpass customers' expectations .
* Strong character to inspire colleagues and team members in the pursuance of IT operations best practice .
* IT knowledge of :
Data Centre
Cloud
Server consolidation
Virtualisation
Networks
Security
CISCO
Microsoft
VMware
Citrix
HP
ITIL
We offer an industry leading remuneration and benefits package ; unrivalled career prospects and the opportunity to work with the latest and most advanced technologies available .
Interested ?
Then click the response button now
Head of Service Design and Transition
My client is looking for a Head of Service Design and Transition to join their expanding Service Delivery function.
The business are going through a huge level of IT and business transformation at the moment. The Service Design and Transition Manager will own the end-to-end responsibility for design and introducing IT project changes from initial ideas through to IT Operations. This individual will be responsible for a team that define and responsible for designing of fit for purpose end-to-end service models, aligned to best practice (ITIL). In conjunction with the Service Manager they will also review and improve the Service Transition process and associated deliverables.
The successful individual will have to ensure that all service requirements have been captured and fully documented in readiness for service transition.
Skills/Experience required:
*Strong interpersonal skills, ability to negotiate and influence wide range of stakeholders.
*Considerable experience of working in a Service Strategy & Design role
*Experience in the applying ITIL principles within this diverse and challenging space
* Experience in transitioning large scale projects covering multiple internal teams and vendors, from development into support
*Experience in designing end-to-end service and support models.
*Very strong ITIL Service Transition process knowledge and experience
*Experience of working in a global organisation
*Experience of transitioning service support from one supplier to another.
*Experience in infrastructure technologies and core services, including networks, database and operating system, and end user services
Competitive salary and extremely good benefits package
Feb 21, 2016
Head of Service Design and Transition
My client is looking for a Head of Service Design and Transition to join their expanding Service Delivery function.
The business are going through a huge level of IT and business transformation at the moment. The Service Design and Transition Manager will own the end-to-end responsibility for design and introducing IT project changes from initial ideas through to IT Operations. This individual will be responsible for a team that define and responsible for designing of fit for purpose end-to-end service models, aligned to best practice (ITIL). In conjunction with the Service Manager they will also review and improve the Service Transition process and associated deliverables.
The successful individual will have to ensure that all service requirements have been captured and fully documented in readiness for service transition.
Skills/Experience required:
*Strong interpersonal skills, ability to negotiate and influence wide range of stakeholders.
*Considerable experience of working in a Service Strategy & Design role
*Experience in the applying ITIL principles within this diverse and challenging space
* Experience in transitioning large scale projects covering multiple internal teams and vendors, from development into support
*Experience in designing end-to-end service and support models.
*Very strong ITIL Service Transition process knowledge and experience
*Experience of working in a global organisation
*Experience of transitioning service support from one supplier to another.
*Experience in infrastructure technologies and core services, including networks, database and operating system, and end user services
Competitive salary and extremely good benefits package