We are looking for a 2nd Line Service Desk Engineer to join a well-established and fast-growing IT Services, Solutions and Consultancy practice.
We're a team of dedicated IT professionals looking for someone to join the team and continue our mission of providing world-class IT services to a diverse and expanding list of clients.
You should have at least 4 years working in a commercial IT Support environment - preferably within a Managed Service Provider. You must have an enthusiastic and ambitious attitude towards work, be someone who enjoys working with a variety of different technologies and who can hit the ground running.
You will be responsible for providing technical support for Enable Technology's Managed Service customers with the aim of fixing all incidents or escalating to the 3rd line engineering team if required. You will also be required to perform a variety of proactive tasks which will help maximise customer's up-time, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Desired skills include:
Remote / On Site Support, Ticket management, Experience working in an ITIL environment.
Microsoft Office 365 services – experience in all aspects of Microsoft 365 migration and implementation highly desired.
Email services (Exchange, Exchange Online, Mimecast, Gmail)
MDM Solutions (Intune, Jamf)
SharePoint Online and Teams setup and configuration
Microsoft Azure administration
Hosted Telephony
Windows Server, GPO, AD, File Servers and any other server roles.
Deployment and implementation of new workstations and network hardware across multiple remote sites.
General desktop support, Hardware\software diagnosis and break fix.
Windows OS 7,8 and 10
DNS, DHCP, TCP/IP, LAN, Routing, VPN and WAN.
Interest and exposure to security (Firewalls, Windows security – server and workstation)
If you feel you have the technical knowledge and experience stated, then please apply for the role ASAP.
What you can expect from us in return:
At Enable Technology, we think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include:
Holiday : 22 days' holiday rising to 25 days with length of service
Birthdays : A free day’s holiday on your birthday (or nearest Friday/Monday)
Hybrid Working : A minimum of 1 day per week home working
Socials: Quarterly work socials and weekly team lunches
Top tech : We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff
Training : A tailored training plan including official vendor certifications
Why choose a career with Enable Technology?
At Enable we have several goals. We're on a mission to become one of the UK's best and biggest MSPs and want to continue to grow. We're a leading Managed Service Provider and want to keep expanding our product portfolio and customer base. But most importantly of all, we want to continue to provide the very best technological solutions to our customers in order to help them achieve their business goals.
Enable recognises the importance in creating an environment that supports personal development to enable individuals to reach their full potential. With so many varied roles across the Company, an excellent Apprenticeship Scheme and various training and development programmes available, at Enable Technology the opportunities for growth are endless.
NO RECRUITERS PLEASE
Dec 18, 2023
Full time
We are looking for a 2nd Line Service Desk Engineer to join a well-established and fast-growing IT Services, Solutions and Consultancy practice.
We're a team of dedicated IT professionals looking for someone to join the team and continue our mission of providing world-class IT services to a diverse and expanding list of clients.
You should have at least 4 years working in a commercial IT Support environment - preferably within a Managed Service Provider. You must have an enthusiastic and ambitious attitude towards work, be someone who enjoys working with a variety of different technologies and who can hit the ground running.
You will be responsible for providing technical support for Enable Technology's Managed Service customers with the aim of fixing all incidents or escalating to the 3rd line engineering team if required. You will also be required to perform a variety of proactive tasks which will help maximise customer's up-time, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Desired skills include:
Remote / On Site Support, Ticket management, Experience working in an ITIL environment.
Microsoft Office 365 services – experience in all aspects of Microsoft 365 migration and implementation highly desired.
Email services (Exchange, Exchange Online, Mimecast, Gmail)
MDM Solutions (Intune, Jamf)
SharePoint Online and Teams setup and configuration
Microsoft Azure administration
Hosted Telephony
Windows Server, GPO, AD, File Servers and any other server roles.
Deployment and implementation of new workstations and network hardware across multiple remote sites.
General desktop support, Hardware\software diagnosis and break fix.
Windows OS 7,8 and 10
DNS, DHCP, TCP/IP, LAN, Routing, VPN and WAN.
Interest and exposure to security (Firewalls, Windows security – server and workstation)
If you feel you have the technical knowledge and experience stated, then please apply for the role ASAP.
What you can expect from us in return:
At Enable Technology, we think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include:
Holiday : 22 days' holiday rising to 25 days with length of service
Birthdays : A free day’s holiday on your birthday (or nearest Friday/Monday)
Hybrid Working : A minimum of 1 day per week home working
Socials: Quarterly work socials and weekly team lunches
Top tech : We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff
Training : A tailored training plan including official vendor certifications
Why choose a career with Enable Technology?
At Enable we have several goals. We're on a mission to become one of the UK's best and biggest MSPs and want to continue to grow. We're a leading Managed Service Provider and want to keep expanding our product portfolio and customer base. But most importantly of all, we want to continue to provide the very best technological solutions to our customers in order to help them achieve their business goals.
Enable recognises the importance in creating an environment that supports personal development to enable individuals to reach their full potential. With so many varied roles across the Company, an excellent Apprenticeship Scheme and various training and development programmes available, at Enable Technology the opportunities for growth are endless.
NO RECRUITERS PLEASE
SC Cleared Senior Java Developer - Reading (Hybrid) - (Apply online only)pd Inside IR35 - 12 months+ My client are a Global Defence Consultancy who are looking for a number of Senior Java Software Engineers. Ideally looking for someone who has previously worked for Police or National Law Enforcement. Role and responsibilities: As a Java Software Engineer, you will take a lead position in its transformation to a cloud-ready solution built upon modern DevOps principles by providing strategic decision making and technical leadership, sharing your Java expertise and providing advice to fellow engineers and architects. Experience to be successful in the role: Java engineering and general software architecture Software lifecycle automation and best practices Using consultative approach, engaging with internal and external stakeholders Product identification and down-selection Problem solving complemented by good analytical and reasoning abilities Awareness of security concerns and best practices Deployment and management of large-scale systems Essential skills to be successful in this role: Broad knowledge of JAVA / JAVA EE - current and legacy versions, including best practices and patterns for code migrations Knowledge of best practices regarding continuous Integration/Delivery Pipelines (Jenkins or similar) Experience in setting up Test Automation Frameworks (Selenium, Cucumber, REST Assured) Configuration As Code (for example Jenkinsfile, Ansible or similar) Continuous Inspection Tooling (for example SonarQube) Sound understanding of DevOps principles, practices and philosophy Strong communication skills Desirable skills to be successful in this role: Cloud Providers (Azure, AWS) Configuration Management Tooling (GitLab or similar) Project/Issue Management Tooling (JIRA or similar) Infrastructure As Code (ARM Templates, Terraform) Containerisation (Docker, Podman) and Container Orchestration Systems (Docker Swarm, Kubernetes) Due to the nature of the project, all candidates are required to be SOLE UK NATIONALS. SC Cleared Senior Java Developer - Reading (Hybrid) - (Apply online only)pd Inside IR35 - 12 months+ Damia Group Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept our Data Protection Policy which can be found on our website. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job. Damia Group is acting as an Employment Business in relation to this vacancy and in accordance to Conduct Regulations 2003.
Apr 18, 2024
Contractor
SC Cleared Senior Java Developer - Reading (Hybrid) - (Apply online only)pd Inside IR35 - 12 months+ My client are a Global Defence Consultancy who are looking for a number of Senior Java Software Engineers. Ideally looking for someone who has previously worked for Police or National Law Enforcement. Role and responsibilities: As a Java Software Engineer, you will take a lead position in its transformation to a cloud-ready solution built upon modern DevOps principles by providing strategic decision making and technical leadership, sharing your Java expertise and providing advice to fellow engineers and architects. Experience to be successful in the role: Java engineering and general software architecture Software lifecycle automation and best practices Using consultative approach, engaging with internal and external stakeholders Product identification and down-selection Problem solving complemented by good analytical and reasoning abilities Awareness of security concerns and best practices Deployment and management of large-scale systems Essential skills to be successful in this role: Broad knowledge of JAVA / JAVA EE - current and legacy versions, including best practices and patterns for code migrations Knowledge of best practices regarding continuous Integration/Delivery Pipelines (Jenkins or similar) Experience in setting up Test Automation Frameworks (Selenium, Cucumber, REST Assured) Configuration As Code (for example Jenkinsfile, Ansible or similar) Continuous Inspection Tooling (for example SonarQube) Sound understanding of DevOps principles, practices and philosophy Strong communication skills Desirable skills to be successful in this role: Cloud Providers (Azure, AWS) Configuration Management Tooling (GitLab or similar) Project/Issue Management Tooling (JIRA or similar) Infrastructure As Code (ARM Templates, Terraform) Containerisation (Docker, Podman) and Container Orchestration Systems (Docker Swarm, Kubernetes) Due to the nature of the project, all candidates are required to be SOLE UK NATIONALS. SC Cleared Senior Java Developer - Reading (Hybrid) - (Apply online only)pd Inside IR35 - 12 months+ Damia Group Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept our Data Protection Policy which can be found on our website. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job. Damia Group is acting as an Employment Business in relation to this vacancy and in accordance to Conduct Regulations 2003.
Prestigious opportunity with a UK Market leader for an Infrastructure Engineer - O365 & Cloud! Supporting around 2500 users across over 350 locations, we are seeking an ambitious individual to join our success story. We are a continually expanding technology team providing support within Operations, Applications, Service Desk and Infrastructure. This includes but is not limited to print, network, communications, Citrix, Desktops, AD and security. As one of our Infrastructure Engineers you will specialise in O365 and Cloud and be responsible for:- Administration and management of the Microsoft Cloud Environment. Documentation of the cloud environment through a process of continual improvement. Performing tenant to tenant migrations using 3rd party tools. Proactive monitoring and fault-finding of cloud infrastructure, ensuring the availability, integrity, performance, resilience (inc. backups). Disaster recovery planning, implementation, and remediation for all systems. Assist with the implementation, enforcement, and review of security policies with security personnel. Provide cover for all other key elements of IT Infrastructure within the business Timely escalation of issues to IT Service Desk Manager. Contribute to the planning and implementation of multiple projects. Training of Service Desk and Infrastructure team in any service-related provision. Provide systems training, 1 to 1 or group training, on any aspect of systems or procedures. If you possess a combination of some of the following skills then LETS TALK! System analysis, capacity planning, testing, and troubleshooting knowledge. Experience in AD, DNS, DHCP, DFS, GPO. Tenant migrations. Experience of cloud platforms (Azure, AWS) Cloud-based technologies, O365, Exchange Online and Azure O365 Skills including usage, licencing, and administration. InTune VMWare ITIL knowledge including change, problem, and incident management is advantageous but not essential. Extensive knowledge of key infrastructure elements. In return, you will be rewarded with ongoing training and career development in an enjoyable team environment. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Apr 18, 2024
Full time
Prestigious opportunity with a UK Market leader for an Infrastructure Engineer - O365 & Cloud! Supporting around 2500 users across over 350 locations, we are seeking an ambitious individual to join our success story. We are a continually expanding technology team providing support within Operations, Applications, Service Desk and Infrastructure. This includes but is not limited to print, network, communications, Citrix, Desktops, AD and security. As one of our Infrastructure Engineers you will specialise in O365 and Cloud and be responsible for:- Administration and management of the Microsoft Cloud Environment. Documentation of the cloud environment through a process of continual improvement. Performing tenant to tenant migrations using 3rd party tools. Proactive monitoring and fault-finding of cloud infrastructure, ensuring the availability, integrity, performance, resilience (inc. backups). Disaster recovery planning, implementation, and remediation for all systems. Assist with the implementation, enforcement, and review of security policies with security personnel. Provide cover for all other key elements of IT Infrastructure within the business Timely escalation of issues to IT Service Desk Manager. Contribute to the planning and implementation of multiple projects. Training of Service Desk and Infrastructure team in any service-related provision. Provide systems training, 1 to 1 or group training, on any aspect of systems or procedures. If you possess a combination of some of the following skills then LETS TALK! System analysis, capacity planning, testing, and troubleshooting knowledge. Experience in AD, DNS, DHCP, DFS, GPO. Tenant migrations. Experience of cloud platforms (Azure, AWS) Cloud-based technologies, O365, Exchange Online and Azure O365 Skills including usage, licencing, and administration. InTune VMWare ITIL knowledge including change, problem, and incident management is advantageous but not essential. Extensive knowledge of key infrastructure elements. In return, you will be rewarded with ongoing training and career development in an enjoyable team environment. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
IT Support Engineer required for a growing charity based in Glasgow. 12-Month FTC. They are a charity for a great cause providing free support and information in all their centres across the UK as well as online. They have big ambitions to open more centres within the next few years and with all this growth, all of their IT will be brought in house! You will join a small team of engineers, working closely with the IT Manager and be the first point of contact for all the centres across Scotland, providing 2nd line support both internally and externally. You will provide advise and training to the members of the systems and contribute to the development of IT policies. they are continuously modernising their tech stacks so it's a great chance for you to get hands on with projects such as migrations over to SharePoint and expand your skill set! You will have the following Skills/Experience - Experience within a similar role (2nd Line background) Cloud experience - ideally Azure. Experience with remote desktop and networks (VPN, Firewalls) Comfortable with a mix of both Mac and PC You may be required to travel to the centres across Scotland for projects, either by car or public transport - which you can expense back. They are keen to have you in the office as you will be the main point of contact for any IT queries in the Glasgow office, and there may be some occasional unsociable hours should there be any work that needs completed on a certain day/ afterhours - this shouldn't happen to often! This is a 12-Month FTC but a high chance of the role becoming permanent. The salary on offer is 28K-36K depending on experience, along with a strong benefits package. If you want to join a company who benefits people in need and has the opportunity to upskill your technology, please apply!
Apr 18, 2024
Full time
IT Support Engineer required for a growing charity based in Glasgow. 12-Month FTC. They are a charity for a great cause providing free support and information in all their centres across the UK as well as online. They have big ambitions to open more centres within the next few years and with all this growth, all of their IT will be brought in house! You will join a small team of engineers, working closely with the IT Manager and be the first point of contact for all the centres across Scotland, providing 2nd line support both internally and externally. You will provide advise and training to the members of the systems and contribute to the development of IT policies. they are continuously modernising their tech stacks so it's a great chance for you to get hands on with projects such as migrations over to SharePoint and expand your skill set! You will have the following Skills/Experience - Experience within a similar role (2nd Line background) Cloud experience - ideally Azure. Experience with remote desktop and networks (VPN, Firewalls) Comfortable with a mix of both Mac and PC You may be required to travel to the centres across Scotland for projects, either by car or public transport - which you can expense back. They are keen to have you in the office as you will be the main point of contact for any IT queries in the Glasgow office, and there may be some occasional unsociable hours should there be any work that needs completed on a certain day/ afterhours - this shouldn't happen to often! This is a 12-Month FTC but a high chance of the role becoming permanent. The salary on offer is 28K-36K depending on experience, along with a strong benefits package. If you want to join a company who benefits people in need and has the opportunity to upskill your technology, please apply!
Role: Lead IT Engineer Location: Bournemouth Salary: 45,000 We are currently representing an industry leading tech company based in Bournemouth! This company deals with some of the most advanced commercially available sub-aquatic technologies in the world and they are offering an EXCITING new position to a Senior/Lead IT Engineer. Exclusive Benefits: Highly Competitive Annual Salary ( 45,000) Hybrid Working 30 Days Annual Leave (+8 Days BH) Working on Worldwide Projects (Global Travel Opportunities) Pension Contribution Private Medical Gym Membership Bonas Scheme Caf Onsite Free Parking Required Skills: 3rd Line Support Experience Project Experience (Cloud Migrations & Implementations) Strong Cloud Stack (O365, Azure) Strong Networking (Configs & Builds) If you are interested in this role, please click APPLY NOW or email your CV directly to (url removed) for immediate consideration, I will be in touch ASAP! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 18, 2024
Full time
Role: Lead IT Engineer Location: Bournemouth Salary: 45,000 We are currently representing an industry leading tech company based in Bournemouth! This company deals with some of the most advanced commercially available sub-aquatic technologies in the world and they are offering an EXCITING new position to a Senior/Lead IT Engineer. Exclusive Benefits: Highly Competitive Annual Salary ( 45,000) Hybrid Working 30 Days Annual Leave (+8 Days BH) Working on Worldwide Projects (Global Travel Opportunities) Pension Contribution Private Medical Gym Membership Bonas Scheme Caf Onsite Free Parking Required Skills: 3rd Line Support Experience Project Experience (Cloud Migrations & Implementations) Strong Cloud Stack (O365, Azure) Strong Networking (Configs & Builds) If you are interested in this role, please click APPLY NOW or email your CV directly to (url removed) for immediate consideration, I will be in touch ASAP! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Role : 2nd/3rd Line Engineer Location :Bath Salary: £40,000 - £45,000 We are currently recruiting a FANTASTIC NEW ROLE in Bath! Our client is looking for an MSP Engineer with hands-on experience working with Cloud Technologies and Supporting Projects such as migrations. In this role you will receive a hybrid working package, an outstanding salary, an unmatched progression plan to 3rd Line and technical consultant level and receive a wealth of other amazing benefits. If you are an MSP Engineer in Bath - this one's for you Exclusive Benefits: Highly Competitive Annual Salary (£40,000 - £45,000) Hybrid Working 30 Days Annual Leave (+8 Days BH) Unmatched Progression Opportunities (Project Engineer & Leadership Roles) Working With Cutting Edge Cloud Technologies Free Parking Pension Contribution Sick Pay Key Requirements: MSP Experience (Crucial) Strong Cloud Experience Experience Delivering Projects Networking Ability If you are interested in this role, please click APPLY NOW or email your CV directly to and I will be in touch ASAP! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 18, 2024
Full time
Role : 2nd/3rd Line Engineer Location :Bath Salary: £40,000 - £45,000 We are currently recruiting a FANTASTIC NEW ROLE in Bath! Our client is looking for an MSP Engineer with hands-on experience working with Cloud Technologies and Supporting Projects such as migrations. In this role you will receive a hybrid working package, an outstanding salary, an unmatched progression plan to 3rd Line and technical consultant level and receive a wealth of other amazing benefits. If you are an MSP Engineer in Bath - this one's for you Exclusive Benefits: Highly Competitive Annual Salary (£40,000 - £45,000) Hybrid Working 30 Days Annual Leave (+8 Days BH) Unmatched Progression Opportunities (Project Engineer & Leadership Roles) Working With Cutting Edge Cloud Technologies Free Parking Pension Contribution Sick Pay Key Requirements: MSP Experience (Crucial) Strong Cloud Experience Experience Delivering Projects Networking Ability If you are interested in this role, please click APPLY NOW or email your CV directly to and I will be in touch ASAP! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
We are working with a well established who are seeking an IT Field Engineer to join their team covering the M4 Corridor. Great opportunity to join a great team working on projects and escalated support. You must have a UK drivers licence as you will be working a mix of on site customer support and remote. What will you be doing as an IT Field Engineer? Act as the technical point of contact for the customer whilst on site Work at a senior technical level within the business, contributing to solution design and leading on the delivery of allocated projects Provide all aspects of IT support as required by the customer Work with the customer to prioritise tickets in accordance with their requirements Ensure all networked devices are up-to-date with necessary security patches, firmware, and Anti-Virus definitions Install and configure hardware, software, and networking equipment as required Troubleshoot and diagnose hardware, software and network issues Support colleagues with technical issues and contribute to the development of services delivered by the company Deliver 2nd and 3rd line remote support to customers where required Adhere to information security policies at all times Liaise with colleagues and 3rd parties as required to provide solutions to our customers Produce documentation for use both by the company and our customers What experience do you need? Windows Server 2012 - 2022 Associated server technologies, in particular: AD, GPO, DNS, DHCP, Print Management, WSUS Virtual server technologies (Hyper-V and/or VMware), including Storage and Networking Deployment and management of Windows 10/11 in a domain environment Mass deployment of software applications to network devices Modern backup technologies, strategies, and disaster recovery planning O365 administration (AAD Connect, User Mgmt, Email, OneDrive, Sharepoint, Teams) Network device configuration; e.g. Patching, VLANs, STP, QoS, VPNs, Firewalls, Web Filters, Routers, and Wireless technologies MDM technologies (e.g. Intune, Jamf, Meraki, Miradore) M365 experience, such as; Azure, Azure AD, Intune, Autopilot, Licencing, Security & Compliance, On-prem to Cloud migrations Personal skills Be a confident communicator at all levels, both written and verbally Take a pro-active approach to IT support and show initiative in your day-to-day work Be able to manage your time effectively, multitask, and prioritise your workload Have a willingness to travel to, from, and between customer sites on a daily basis What will you get in return Basic salary up to £35,000 + bonus + Company Car (Green Tax) Continous training and paid for certifications Hybrid working environment 25 days holiday + bank This position requires a full UK Drivers licence and you must based in or around the M4 corridor.Recruiter: Adam Titmus
Apr 18, 2024
Full time
We are working with a well established who are seeking an IT Field Engineer to join their team covering the M4 Corridor. Great opportunity to join a great team working on projects and escalated support. You must have a UK drivers licence as you will be working a mix of on site customer support and remote. What will you be doing as an IT Field Engineer? Act as the technical point of contact for the customer whilst on site Work at a senior technical level within the business, contributing to solution design and leading on the delivery of allocated projects Provide all aspects of IT support as required by the customer Work with the customer to prioritise tickets in accordance with their requirements Ensure all networked devices are up-to-date with necessary security patches, firmware, and Anti-Virus definitions Install and configure hardware, software, and networking equipment as required Troubleshoot and diagnose hardware, software and network issues Support colleagues with technical issues and contribute to the development of services delivered by the company Deliver 2nd and 3rd line remote support to customers where required Adhere to information security policies at all times Liaise with colleagues and 3rd parties as required to provide solutions to our customers Produce documentation for use both by the company and our customers What experience do you need? Windows Server 2012 - 2022 Associated server technologies, in particular: AD, GPO, DNS, DHCP, Print Management, WSUS Virtual server technologies (Hyper-V and/or VMware), including Storage and Networking Deployment and management of Windows 10/11 in a domain environment Mass deployment of software applications to network devices Modern backup technologies, strategies, and disaster recovery planning O365 administration (AAD Connect, User Mgmt, Email, OneDrive, Sharepoint, Teams) Network device configuration; e.g. Patching, VLANs, STP, QoS, VPNs, Firewalls, Web Filters, Routers, and Wireless technologies MDM technologies (e.g. Intune, Jamf, Meraki, Miradore) M365 experience, such as; Azure, Azure AD, Intune, Autopilot, Licencing, Security & Compliance, On-prem to Cloud migrations Personal skills Be a confident communicator at all levels, both written and verbally Take a pro-active approach to IT support and show initiative in your day-to-day work Be able to manage your time effectively, multitask, and prioritise your workload Have a willingness to travel to, from, and between customer sites on a daily basis What will you get in return Basic salary up to £35,000 + bonus + Company Car (Green Tax) Continous training and paid for certifications Hybrid working environment 25 days holiday + bank This position requires a full UK Drivers licence and you must based in or around the M4 corridor.Recruiter: Adam Titmus
Role : 2nd/3rd Line Engineer Location : Bath Salary: 40,000 - 45,000 We are currently recruiting a FANTASTIC NEW ROLE in Bath! Our client is looking for an MSP Engineer with hands-on experience working with Cloud Technologies and Supporting Projects such as migrations. In this role you will receive a hybrid working package, an outstanding salary, an unmatched progression plan to 3rd Line and technical consultant level and receive a wealth of other amazing benefits. If you are an MSP Engineer in Bath - this one's for you Exclusive Benefits: Highly Competitive Annual Salary ( 40,000 - 45,000) Hybrid Working 30 Days Annual Leave (+8 Days BH) Unmatched Progression Opportunities (Project Engineer & Leadership Roles) Working With Cutting Edge Cloud Technologies Free Parking Pension Contribution Sick Pay Key Requirements: MSP Experience (Crucial) Strong Cloud Experience Experience Delivering Projects Networking Ability If you are interested in this role, please click APPLY NOW or email your CV directly to (url removed) and I will be in touch ASAP! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 18, 2024
Full time
Role : 2nd/3rd Line Engineer Location : Bath Salary: 40,000 - 45,000 We are currently recruiting a FANTASTIC NEW ROLE in Bath! Our client is looking for an MSP Engineer with hands-on experience working with Cloud Technologies and Supporting Projects such as migrations. In this role you will receive a hybrid working package, an outstanding salary, an unmatched progression plan to 3rd Line and technical consultant level and receive a wealth of other amazing benefits. If you are an MSP Engineer in Bath - this one's for you Exclusive Benefits: Highly Competitive Annual Salary ( 40,000 - 45,000) Hybrid Working 30 Days Annual Leave (+8 Days BH) Unmatched Progression Opportunities (Project Engineer & Leadership Roles) Working With Cutting Edge Cloud Technologies Free Parking Pension Contribution Sick Pay Key Requirements: MSP Experience (Crucial) Strong Cloud Experience Experience Delivering Projects Networking Ability If you are interested in this role, please click APPLY NOW or email your CV directly to (url removed) and I will be in touch ASAP! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Project Manager - Migration to Eloqua experience Job Type Contract/Temporary Location London Negotiable Job Ref BBBH95 Date Added April 2nd, 2024 Project Manager - Experienced in Migrating to Eloqua We have an exciting opportunity for a Project Manager with experience in migrations to Eloqua to join a British Publishing, business intelligence and events group. Length : 6 months Location : Hybrid - 2 days a week in London Role Summary The Conference Brands Migration to Eloqua project is a project to migrate the companies event brands from legacy platforms to an existing instance of Eloqua. The Project Manager role will be responsible for the planning, execution and closing of the project by ensuring that it is completed on time, within budget and with good quality based on agreed scope. Skills and Experience Strong leadership, senior stakeholder management and the ability to collaborate cross-functional teams is essential The ability to lead, guide and motivate the project team members to achieve their objectives. Good understanding of change and project methodologies. Effective problem-solving skills to address issues and obstacles that may arise throughout the project lifecycle. Proficiency in Project Management software and tools. Experience in Eloqua Migrations across multiple divisions. Knowledge and Qualifications Experience in managing technology type of project, primary related to Eloqua Marketing Automation. Experience managing projects with international or cross-cultural environment will be beneficial. Bachelor's or Master's degree in Project Management, Engineering or IT is preferrable. Professional qualifications such as Project Management Professional (PMP) certificate or PRINCE2 Practitioner is of an advantage. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy. With insight across the whole of Lorien, we'll keep you ahead of the curve on the talent market.
Apr 18, 2024
Full time
Project Manager - Migration to Eloqua experience Job Type Contract/Temporary Location London Negotiable Job Ref BBBH95 Date Added April 2nd, 2024 Project Manager - Experienced in Migrating to Eloqua We have an exciting opportunity for a Project Manager with experience in migrations to Eloqua to join a British Publishing, business intelligence and events group. Length : 6 months Location : Hybrid - 2 days a week in London Role Summary The Conference Brands Migration to Eloqua project is a project to migrate the companies event brands from legacy platforms to an existing instance of Eloqua. The Project Manager role will be responsible for the planning, execution and closing of the project by ensuring that it is completed on time, within budget and with good quality based on agreed scope. Skills and Experience Strong leadership, senior stakeholder management and the ability to collaborate cross-functional teams is essential The ability to lead, guide and motivate the project team members to achieve their objectives. Good understanding of change and project methodologies. Effective problem-solving skills to address issues and obstacles that may arise throughout the project lifecycle. Proficiency in Project Management software and tools. Experience in Eloqua Migrations across multiple divisions. Knowledge and Qualifications Experience in managing technology type of project, primary related to Eloqua Marketing Automation. Experience managing projects with international or cross-cultural environment will be beneficial. Bachelor's or Master's degree in Project Management, Engineering or IT is preferrable. Professional qualifications such as Project Management Professional (PMP) certificate or PRINCE2 Practitioner is of an advantage. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy. With insight across the whole of Lorien, we'll keep you ahead of the curve on the talent market.
Role: 2nd Line Engineer Location: Coventry Salary: 30,000 Interviewing Immediately! I'm sure every job advert you read is a "great opportunity" with a "leading company". I will spare you the paragraphs of jargon and cut straight to the point in a few bullet points below: Small, friendly and close-knit IT Team (sub 20 heads), split over Support & Projects Organic approach to learning and development Build strong and lasting relationships users and senior management to become the go to Infrastructure employee Large focus on project work, currently in Cloud implementation / firewall management / Infrastructure Security / Large office move Opportunity to grow as leader Sound good? See the tech stack below: Windows OS/desktop Windows Server Azure & Cloud - Including AZ104 Certification Hyper-V Firewalls Cisco Networks Office 365 / Hybrid migrations Active Directory Does this role and technical requirements fit with your experience and aspirations? - Hit apply to find out more. You can also send your CV directly to my email ( Thomas com ) If you feel this role is a little senior for your experience, hit apply anyway - these guys are looking for a 2nd - 3rd liner to join the team too! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 18, 2024
Full time
Role: 2nd Line Engineer Location: Coventry Salary: 30,000 Interviewing Immediately! I'm sure every job advert you read is a "great opportunity" with a "leading company". I will spare you the paragraphs of jargon and cut straight to the point in a few bullet points below: Small, friendly and close-knit IT Team (sub 20 heads), split over Support & Projects Organic approach to learning and development Build strong and lasting relationships users and senior management to become the go to Infrastructure employee Large focus on project work, currently in Cloud implementation / firewall management / Infrastructure Security / Large office move Opportunity to grow as leader Sound good? See the tech stack below: Windows OS/desktop Windows Server Azure & Cloud - Including AZ104 Certification Hyper-V Firewalls Cisco Networks Office 365 / Hybrid migrations Active Directory Does this role and technical requirements fit with your experience and aspirations? - Hit apply to find out more. You can also send your CV directly to my email ( Thomas com ) If you feel this role is a little senior for your experience, hit apply anyway - these guys are looking for a 2nd - 3rd liner to join the team too! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Role: Atlassian Application Support Engineer REF 76689 Contract Length: 6 months Location: Hybrid/East Kilbride, Glasgow, with occasional travel to London IR35: Inside Pay Rate to Intermediary: Market Rate Security Clearance: SC requested Spinwell is recruiting for a Atlassian Application Support Engineer for an excellent opportunity within the public sector. RESPONSIBILITIES OF THE ATLASSIAN APPLICATION SUPPORT ENGINEER Administer the back-end Atlassian infrastructure and ensure the platform is highly available, reliable and secure Leading the Upgrading of Atlassian Data Centre products and plug-ins, working closely with O/S and DB specialists Building a replica of Production in DEV Upgrading in repeatable steps until confident to replicate Production upgrade Administrate the patching, backup and recovery of the Atlassian infrastructure Configure in a Staging environment a Data Centre instance supporting a resilient system (load balanced and distributed) Support the business in creating Jira projects and Confluence spaces Creating workflows, fields, screens, reports, dashboards etc. based on custom requirements Provide new ideas or processes for using the Atlassian suite more effectively Determine ways to optimise/improve Jira process workflows, as well as identify where functionality can/cannot meet user requests Develop metrics dashboards and advanced filters in Jira to provide end-users and business leadership with meaningful operational/performance metrics and status reports Manage all add-ons and integrations Provide user and JIRA Admin training Manage and own any documentation to aid support of the Atlassian suite SKILLS/EXPERIENCE OF THE ATLASSIAN APPLICATION SUPPORT ENGINEER Experience in the Atlassian Data Centre administration, configuration and support of Jira and Confluence Proven track history of upgrading Data Centre configurations and resilient infrastructure In-depth Jira, Jira Service Management, Confluence configuration and workflow changes Jira projects, access and administration Deep understanding of Atlassian architecture, focusing on JIRA, Jira Service Management and Confluence with a deep understanding of modularised workflows, permission schemes, notification schemes Proven ability to quickly pick up and understand complex technical issues and come up with solutions Skills to develop solutions for integration with other tools, automate manual processes, data migration routines and extract data for reporting and analytics purposes Jira add-ons, associated plug-ins and extension JIRA reporting and report filters Experience in a technical customer support role We welcome all applications regardless of background, in line with our commitment to diversity, equality and inclusion. Applying to this or any other vacancy advertised by Spinwell Ltd constitutes an agreement for Spinwell Ltd to hold your details for 24 months for the purpose of assessing suitability for the advertised position and to make you aware of any other positions deemed suitable of which You will make you aware by means of either email, text or phone. In line with GDPR regulations you are able to request your details be removed from the company data at any time by emailing us Disability Confident As a member of the disability confident scheme, the client guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. Armed Forces Covenant The client is proud to support the Armed Forces Covenant and as such, we guarantee to interview all veterans or spouses / partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates / military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. If you qualify for the above, please notify us and quote the role you are applying for. We will be in touch to discuss your suitability and arrange your Guaranteed Interview. Should you require reasonable adjustments at any point during the recruitment process or if there is a more accessible way for us to communicate, please do let us know.
Apr 18, 2024
Contractor
Role: Atlassian Application Support Engineer REF 76689 Contract Length: 6 months Location: Hybrid/East Kilbride, Glasgow, with occasional travel to London IR35: Inside Pay Rate to Intermediary: Market Rate Security Clearance: SC requested Spinwell is recruiting for a Atlassian Application Support Engineer for an excellent opportunity within the public sector. RESPONSIBILITIES OF THE ATLASSIAN APPLICATION SUPPORT ENGINEER Administer the back-end Atlassian infrastructure and ensure the platform is highly available, reliable and secure Leading the Upgrading of Atlassian Data Centre products and plug-ins, working closely with O/S and DB specialists Building a replica of Production in DEV Upgrading in repeatable steps until confident to replicate Production upgrade Administrate the patching, backup and recovery of the Atlassian infrastructure Configure in a Staging environment a Data Centre instance supporting a resilient system (load balanced and distributed) Support the business in creating Jira projects and Confluence spaces Creating workflows, fields, screens, reports, dashboards etc. based on custom requirements Provide new ideas or processes for using the Atlassian suite more effectively Determine ways to optimise/improve Jira process workflows, as well as identify where functionality can/cannot meet user requests Develop metrics dashboards and advanced filters in Jira to provide end-users and business leadership with meaningful operational/performance metrics and status reports Manage all add-ons and integrations Provide user and JIRA Admin training Manage and own any documentation to aid support of the Atlassian suite SKILLS/EXPERIENCE OF THE ATLASSIAN APPLICATION SUPPORT ENGINEER Experience in the Atlassian Data Centre administration, configuration and support of Jira and Confluence Proven track history of upgrading Data Centre configurations and resilient infrastructure In-depth Jira, Jira Service Management, Confluence configuration and workflow changes Jira projects, access and administration Deep understanding of Atlassian architecture, focusing on JIRA, Jira Service Management and Confluence with a deep understanding of modularised workflows, permission schemes, notification schemes Proven ability to quickly pick up and understand complex technical issues and come up with solutions Skills to develop solutions for integration with other tools, automate manual processes, data migration routines and extract data for reporting and analytics purposes Jira add-ons, associated plug-ins and extension JIRA reporting and report filters Experience in a technical customer support role We welcome all applications regardless of background, in line with our commitment to diversity, equality and inclusion. Applying to this or any other vacancy advertised by Spinwell Ltd constitutes an agreement for Spinwell Ltd to hold your details for 24 months for the purpose of assessing suitability for the advertised position and to make you aware of any other positions deemed suitable of which You will make you aware by means of either email, text or phone. In line with GDPR regulations you are able to request your details be removed from the company data at any time by emailing us Disability Confident As a member of the disability confident scheme, the client guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. Armed Forces Covenant The client is proud to support the Armed Forces Covenant and as such, we guarantee to interview all veterans or spouses / partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates / military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. If you qualify for the above, please notify us and quote the role you are applying for. We will be in touch to discuss your suitability and arrange your Guaranteed Interview. Should you require reasonable adjustments at any point during the recruitment process or if there is a more accessible way for us to communicate, please do let us know.
2nd Line Suppport Engineer - Remote (Travel to Birmingham & London Sites) Change IT are recruiting for a 2nd Line Support Engineer to work with a leading organisation with a focus on Digital Transormation. This is a an opportunity for an experienced 2nd Line Support Engineer to work directly with customers whilst providing support, maintenence and building key relationships. As a 2nd Line Support Engineer they will be looking for experience with the following: - Data Migration - Microsoft Azure - Virtualisation - Deployment solutions such as WDS They will also be looking for experienced engineers with excellent communication skills due to the need to work directly with clients. Due to travelling to sites across Birmingham and potentially London, you will need transport available and Drivers license. Upon success they will also require a DBS Check to be carried out. Salary up to 35,000 (DOE) If you are an exeprienced 2nd Line Support Engineer with a particular background with Azure, Data Migrations and Wan Installations, please reach out for more information.
Apr 18, 2024
Full time
2nd Line Suppport Engineer - Remote (Travel to Birmingham & London Sites) Change IT are recruiting for a 2nd Line Support Engineer to work with a leading organisation with a focus on Digital Transormation. This is a an opportunity for an experienced 2nd Line Support Engineer to work directly with customers whilst providing support, maintenence and building key relationships. As a 2nd Line Support Engineer they will be looking for experience with the following: - Data Migration - Microsoft Azure - Virtualisation - Deployment solutions such as WDS They will also be looking for experienced engineers with excellent communication skills due to the need to work directly with clients. Due to travelling to sites across Birmingham and potentially London, you will need transport available and Drivers license. Upon success they will also require a DBS Check to be carried out. Salary up to 35,000 (DOE) If you are an exeprienced 2nd Line Support Engineer with a particular background with Azure, Data Migrations and Wan Installations, please reach out for more information.
We are working with a well established who are seeking an IT Field Engineer to join their team covering the M4 Corridor. Great opportunity to join a great team working on projects and escalated support. You must have a UK drivers licence as you will be working a mix of on site customer support and remote. What will you be doing as an IT Field Engineer? Act as the technical point of contact for the customer whilst on site Work at a senior technical level within the business, contributing to solution design and leading on the delivery of allocated projects Provide all aspects of IT support as required by the customer Work with the customer to prioritise tickets in accordance with their requirements Ensure all networked devices are up-to-date with necessary security patches, firmware, and Anti-Virus definitions Install and configure hardware, software, and networking equipment as required Troubleshoot and diagnose hardware, software and network issues Support colleagues with technical issues and contribute to the development of services delivered by the company Deliver 2nd and 3rd line remote support to customers where required Adhere to information security policies at all times Liaise with colleagues and 3rd parties as required to provide solutions to our customers Produce documentation for use both by the company and our customers What experience do you need? Windows Server (Apply online only) Associated server technologies, in particular: AD, GPO, DNS, DHCP, Print Management, WSUS Virtual server technologies (Hyper-V and/or VMware), including Storage and Networking Deployment and management of Windows 10/11 in a domain environment Mass deployment of software applications to network devices Modern backup technologies, strategies, and disaster recovery planning O365 administration (AAD Connect, User Mgmt, Email, OneDrive, Sharepoint, Teams) Network device configuration; e.g. Patching, VLANs, STP, QoS, VPNs, Firewalls, Web Filters, Routers, and Wireless technologies MDM technologies (e.g. Intune, Jamf, Meraki, Miradore) M365 experience, such as; Azure, Azure AD, Intune, Autopilot, Licencing, Security & Compliance, On-prem to Cloud migrations Personal skills Be a confident communicator at all levels, both written and verbally Take a pro-active approach to IT support and show initiative in your day-to-day work Be able to manage your time effectively, multitask, and prioritise your workload Have a willingness to travel to, from, and between customer sites on a daily basis What will you get in return Basic salary up to £35,000 + bonus + Company Car (Green Tax) Continous training and paid for certifications Hybrid working environment 25 days holiday + bank This position requires a full UK Drivers licence and you must based in or around the M4 corridor. Recruiter: Adam Titmus
Apr 18, 2024
Full time
We are working with a well established who are seeking an IT Field Engineer to join their team covering the M4 Corridor. Great opportunity to join a great team working on projects and escalated support. You must have a UK drivers licence as you will be working a mix of on site customer support and remote. What will you be doing as an IT Field Engineer? Act as the technical point of contact for the customer whilst on site Work at a senior technical level within the business, contributing to solution design and leading on the delivery of allocated projects Provide all aspects of IT support as required by the customer Work with the customer to prioritise tickets in accordance with their requirements Ensure all networked devices are up-to-date with necessary security patches, firmware, and Anti-Virus definitions Install and configure hardware, software, and networking equipment as required Troubleshoot and diagnose hardware, software and network issues Support colleagues with technical issues and contribute to the development of services delivered by the company Deliver 2nd and 3rd line remote support to customers where required Adhere to information security policies at all times Liaise with colleagues and 3rd parties as required to provide solutions to our customers Produce documentation for use both by the company and our customers What experience do you need? Windows Server (Apply online only) Associated server technologies, in particular: AD, GPO, DNS, DHCP, Print Management, WSUS Virtual server technologies (Hyper-V and/or VMware), including Storage and Networking Deployment and management of Windows 10/11 in a domain environment Mass deployment of software applications to network devices Modern backup technologies, strategies, and disaster recovery planning O365 administration (AAD Connect, User Mgmt, Email, OneDrive, Sharepoint, Teams) Network device configuration; e.g. Patching, VLANs, STP, QoS, VPNs, Firewalls, Web Filters, Routers, and Wireless technologies MDM technologies (e.g. Intune, Jamf, Meraki, Miradore) M365 experience, such as; Azure, Azure AD, Intune, Autopilot, Licencing, Security & Compliance, On-prem to Cloud migrations Personal skills Be a confident communicator at all levels, both written and verbally Take a pro-active approach to IT support and show initiative in your day-to-day work Be able to manage your time effectively, multitask, and prioritise your workload Have a willingness to travel to, from, and between customer sites on a daily basis What will you get in return Basic salary up to £35,000 + bonus + Company Car (Green Tax) Continous training and paid for certifications Hybrid working environment 25 days holiday + bank This position requires a full UK Drivers licence and you must based in or around the M4 corridor. Recruiter: Adam Titmus
Job Title: IT Infrastructure Engineer Location: Remote with travel throughout the UK Salary: Up to £60,000 About Our Client: Our client is a business-to-business services start-up, they are private equity backed and are growing rapidly. Their approach centers around people, environment, service, and technology, driving them towards their vision of becoming a leading international platform. They value teamwork, innovation, and sustainability, ensuring the safety and wellbeing of their colleagues and communities.Role Overview: They are seeking an IT Infrastructure Engineer responsible for designing, implementing, and maintaining their IT infrastructure, including cloud services, network devices, servers, and security systems. Working closely with the Integration Manager and third-party IT Managed Service Provider, you'll ensure the availability, performance, and security of their IT systems and services. Responsibilities: Analyse current IT infrastructure, applications, and data of acquired businesses, developing strategic plans for enhancing security measures and migration. Plan and execute data and email migrations for acquired businesses, implementing Microsoft 365 services and applications. Implement and enforce security policies for Microsoft 365 environment. Maintain secure backup solutions for all company data. Monitor, troubleshoot, and resolve issues related to Microsoft 365 services. Provide technical support and guidance to end-users. Document and maintain IT infrastructure architecture and procedures. Configure and manage Microsoft 365 environment. Provide training and support for Microsoft 365 users and administrators. Monitor and evaluate performance, availability, and security of migrated infrastructure and applications. Support selection and implementation of an ERP system across sites. Requirements: Experience in IT integration within business acquisition context. At least 3 years of experience as IT Infrastructure Engineer or similar role. Minimum 2 years of experience in administering Microsoft 365 services and applications. Experience with Cyber Essentials and Cyber Essentials Plus is desirable. Strong knowledge of Microsoft 365 architecture and best practices. Strong knowledge of cloud computing, networking, security, and backup technologies. Strong troubleshooting and problem-solving skills. Excellent communication and collaboration skills. Certification in Microsoft 365 or related technologies is a plus. Other Details: Role based from home and field. Regular travel throughout the UK required. Clean driving license and access to a vehicle essential. Business travel expenses reimbursed.
Apr 18, 2024
Full time
Job Title: IT Infrastructure Engineer Location: Remote with travel throughout the UK Salary: Up to £60,000 About Our Client: Our client is a business-to-business services start-up, they are private equity backed and are growing rapidly. Their approach centers around people, environment, service, and technology, driving them towards their vision of becoming a leading international platform. They value teamwork, innovation, and sustainability, ensuring the safety and wellbeing of their colleagues and communities.Role Overview: They are seeking an IT Infrastructure Engineer responsible for designing, implementing, and maintaining their IT infrastructure, including cloud services, network devices, servers, and security systems. Working closely with the Integration Manager and third-party IT Managed Service Provider, you'll ensure the availability, performance, and security of their IT systems and services. Responsibilities: Analyse current IT infrastructure, applications, and data of acquired businesses, developing strategic plans for enhancing security measures and migration. Plan and execute data and email migrations for acquired businesses, implementing Microsoft 365 services and applications. Implement and enforce security policies for Microsoft 365 environment. Maintain secure backup solutions for all company data. Monitor, troubleshoot, and resolve issues related to Microsoft 365 services. Provide technical support and guidance to end-users. Document and maintain IT infrastructure architecture and procedures. Configure and manage Microsoft 365 environment. Provide training and support for Microsoft 365 users and administrators. Monitor and evaluate performance, availability, and security of migrated infrastructure and applications. Support selection and implementation of an ERP system across sites. Requirements: Experience in IT integration within business acquisition context. At least 3 years of experience as IT Infrastructure Engineer or similar role. Minimum 2 years of experience in administering Microsoft 365 services and applications. Experience with Cyber Essentials and Cyber Essentials Plus is desirable. Strong knowledge of Microsoft 365 architecture and best practices. Strong knowledge of cloud computing, networking, security, and backup technologies. Strong troubleshooting and problem-solving skills. Excellent communication and collaboration skills. Certification in Microsoft 365 or related technologies is a plus. Other Details: Role based from home and field. Regular travel throughout the UK required. Clean driving license and access to a vehicle essential. Business travel expenses reimbursed.
Role: 2nd Line Engineer Location: Coventry Salary: 35,000 Interviewing Immediately! I'm sure every job advert you read is a "great opportunity" with a "leading company". I will spare you the paragraphs of jargon and cut straight to the point in a few bullet points below: Small, friendly and close-knit IT Team (sub 20 heads), split over Support & Projects Organic approach to learning and development Build strong and lasting relationships users and senior management to become the go to Infrastructure employee Large focus on project work, currently in Cloud implementation / firewall management / Infrastructure Security / Large office move Opportunity to grow as leader Sound good? See the tech stack below: Windows OS/desktop Windows Server Azure & Cloud - Including AZ104 Certification Hyper-V Firewalls Cisco Networks Office 365 / Hybrid migrations Active Directory Does this role and technical requirements fit with your experience and aspirations? - Hit apply to find out more. You can also send your CV directly to my email ( Thomas com ) If you feel this role is a little senior for your experience, hit apply anyway - these guys are looking for a 2nd - 3rd liner to join the team too! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 18, 2024
Full time
Role: 2nd Line Engineer Location: Coventry Salary: 35,000 Interviewing Immediately! I'm sure every job advert you read is a "great opportunity" with a "leading company". I will spare you the paragraphs of jargon and cut straight to the point in a few bullet points below: Small, friendly and close-knit IT Team (sub 20 heads), split over Support & Projects Organic approach to learning and development Build strong and lasting relationships users and senior management to become the go to Infrastructure employee Large focus on project work, currently in Cloud implementation / firewall management / Infrastructure Security / Large office move Opportunity to grow as leader Sound good? See the tech stack below: Windows OS/desktop Windows Server Azure & Cloud - Including AZ104 Certification Hyper-V Firewalls Cisco Networks Office 365 / Hybrid migrations Active Directory Does this role and technical requirements fit with your experience and aspirations? - Hit apply to find out more. You can also send your CV directly to my email ( Thomas com ) If you feel this role is a little senior for your experience, hit apply anyway - these guys are looking for a 2nd - 3rd liner to join the team too! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Concept are currently looking to recruit 5 experienced Migration Engineers within a commutable to Milton Keynes to complete a 6 week initial contract with chance of long term extension Start - 29th April 2024 Duration - 6 weeks (initially) The Role: Will involve the following tasks: Provide remote technical support to end-users during the migration process. Assist in the configuration and testing of IT equipment. Troubleshoot and resolve technical issues related to hardware, software, and network connectivity Document and maintain detailed records of migration activities and support tickets. Communicate effectively with stakeholders to provide updates on migration progress and address any concerns. Sign off The Candidate: Must have a minimum of 1-3 years' employment experience within an IT migration / helpdesk / field based engineering role and be able to: Support client systems, services and migrations. Be confident with IT software and be able to carry out the migration process Provide the client with high levels of customer service and have a proven background in doing so. Rate Information / Benefits: Monday - Friday day work 9am - 5pm 130 per day via Umbrella Company (Inside IR35) Flexible remote work environment - to be based from an office in MK for a minimum of 2 days per week, remaining days working from home Laptop and phone provided If you are interested in this vacancy please click apply
Apr 18, 2024
Contractor
Concept are currently looking to recruit 5 experienced Migration Engineers within a commutable to Milton Keynes to complete a 6 week initial contract with chance of long term extension Start - 29th April 2024 Duration - 6 weeks (initially) The Role: Will involve the following tasks: Provide remote technical support to end-users during the migration process. Assist in the configuration and testing of IT equipment. Troubleshoot and resolve technical issues related to hardware, software, and network connectivity Document and maintain detailed records of migration activities and support tickets. Communicate effectively with stakeholders to provide updates on migration progress and address any concerns. Sign off The Candidate: Must have a minimum of 1-3 years' employment experience within an IT migration / helpdesk / field based engineering role and be able to: Support client systems, services and migrations. Be confident with IT software and be able to carry out the migration process Provide the client with high levels of customer service and have a proven background in doing so. Rate Information / Benefits: Monday - Friday day work 9am - 5pm 130 per day via Umbrella Company (Inside IR35) Flexible remote work environment - to be based from an office in MK for a minimum of 2 days per week, remaining days working from home Laptop and phone provided If you are interested in this vacancy please click apply
Project Engineer Yorkshire Up to 55,000 DOE We are representing a well-established Managed Service Provider (MSP) based in Yorkshire and we are currently looking for a Project Engineer to join their expanding team. The successful 3rd Line and Project Engineer will provide a high level of technical expertise to ensure the performance and reliability of our IT systems. The job role will involve: BAU Support Leading projects Mentoring junior members of staff Troubleshooting hardware and software problems Installing and configuring new systems Providing technical support to customers Azure Migration projects The ideal candidate will have: Experience in an MSP In-depth knowledge O365 /Azure / Exchange /Intune / Onedrive / Sharepoint DHCP / DNS Working with storage and backup Experience in network and server support Good understanding of networking concepts Excellent problem-solving skills Ability to work well both independently and as part of a team If you feel you have the necessary skills and experience for this Project Engineer role, please apply now for immediate consideration and interview. For further details about the role, please contact us ASAP.
Apr 18, 2024
Full time
Project Engineer Yorkshire Up to 55,000 DOE We are representing a well-established Managed Service Provider (MSP) based in Yorkshire and we are currently looking for a Project Engineer to join their expanding team. The successful 3rd Line and Project Engineer will provide a high level of technical expertise to ensure the performance and reliability of our IT systems. The job role will involve: BAU Support Leading projects Mentoring junior members of staff Troubleshooting hardware and software problems Installing and configuring new systems Providing technical support to customers Azure Migration projects The ideal candidate will have: Experience in an MSP In-depth knowledge O365 /Azure / Exchange /Intune / Onedrive / Sharepoint DHCP / DNS Working with storage and backup Experience in network and server support Good understanding of networking concepts Excellent problem-solving skills Ability to work well both independently and as part of a team If you feel you have the necessary skills and experience for this Project Engineer role, please apply now for immediate consideration and interview. For further details about the role, please contact us ASAP.
Cisco Network Engineer Up to 52,600 per annum Fully remote based role Working for a global technology company we are looking for a Senior Network Engineer to look after the companies technical estate, ensuring that networks and firewalls are maintained and provisioned to support the business. PLEASE NOTE Due to the volume we will receive on this role please do not call to follow up on your application. You will receive confirmation your CV has been received and we will be in touch within 7 days if you are shortlisted. Accountabilities within this role: As the Senior Network Engineer, you will be responsible for all the networking infrastructure of both on prem and cloud network components Your main day to day activities will be to assist the Network Team lead in day-to-day upkeep / project and cloud network migrations of the network services You will also be working with a network engineer and helping to upskill them and to take design lead / technical delivery according to the plans A vital key to this role is the constant review of the firewall policy's and to review the overall infrastructure and to make sure there are no potential risks / vulnerabilities which are not fully documented / evidenced / recorded. As the Senior Network Engineer you will be responsible for all internal networks and external networks so a good knowledge and understanding of MPLS / VPN's is key the same as HA firewall solutions and network segregation leveraging strict VLAN's and network zoning From a monitoring perspective we use SolarWinds and PRTG but will be moving towards Zabbix as the overall solution going forward Network monitoring services are in place on all devices Regular backups of switches / routers and firewalls are in place Regular patching of network equipment is maintained / in place and CAB process followed. Multi datacentre networking and multi-site networking globally Skills and experience required: Good knowledge of PowerShell Good general knowledge of network protocols such as TCP / UDP port mappings and vlan's Good understanding of the following technologies but not limited to just them - Cisco switches / Cisco routers / Cisco firewalls / Radware load balancers / Fortinet firewalls / OSPF/ MPLS Exposure to Citrix NetScaler an advantage VPN setup on both Cisco ASA / Fortinet firewalls Understanding of core IT Concepts Problem resolution and root cause analysis Have a good understanding of ITIL practices Solarwinds exposure an advantage AWS / Azure / VMWare certifications or extensive experience beneficial Help desk ticket interaction Change process experience required Solid Cisco Router / switch and Firewall knowledge essential Fortinet Firewall knowledge an advantage Radware NLB knowledge an advantage Good background in Citrix NetScaler technology would be ideal
Apr 18, 2024
Full time
Cisco Network Engineer Up to 52,600 per annum Fully remote based role Working for a global technology company we are looking for a Senior Network Engineer to look after the companies technical estate, ensuring that networks and firewalls are maintained and provisioned to support the business. PLEASE NOTE Due to the volume we will receive on this role please do not call to follow up on your application. You will receive confirmation your CV has been received and we will be in touch within 7 days if you are shortlisted. Accountabilities within this role: As the Senior Network Engineer, you will be responsible for all the networking infrastructure of both on prem and cloud network components Your main day to day activities will be to assist the Network Team lead in day-to-day upkeep / project and cloud network migrations of the network services You will also be working with a network engineer and helping to upskill them and to take design lead / technical delivery according to the plans A vital key to this role is the constant review of the firewall policy's and to review the overall infrastructure and to make sure there are no potential risks / vulnerabilities which are not fully documented / evidenced / recorded. As the Senior Network Engineer you will be responsible for all internal networks and external networks so a good knowledge and understanding of MPLS / VPN's is key the same as HA firewall solutions and network segregation leveraging strict VLAN's and network zoning From a monitoring perspective we use SolarWinds and PRTG but will be moving towards Zabbix as the overall solution going forward Network monitoring services are in place on all devices Regular backups of switches / routers and firewalls are in place Regular patching of network equipment is maintained / in place and CAB process followed. Multi datacentre networking and multi-site networking globally Skills and experience required: Good knowledge of PowerShell Good general knowledge of network protocols such as TCP / UDP port mappings and vlan's Good understanding of the following technologies but not limited to just them - Cisco switches / Cisco routers / Cisco firewalls / Radware load balancers / Fortinet firewalls / OSPF/ MPLS Exposure to Citrix NetScaler an advantage VPN setup on both Cisco ASA / Fortinet firewalls Understanding of core IT Concepts Problem resolution and root cause analysis Have a good understanding of ITIL practices Solarwinds exposure an advantage AWS / Azure / VMWare certifications or extensive experience beneficial Help desk ticket interaction Change process experience required Solid Cisco Router / switch and Firewall knowledge essential Fortinet Firewall knowledge an advantage Radware NLB knowledge an advantage Good background in Citrix NetScaler technology would be ideal
WE ARE VERITONE Veritone (NASDAQ: VERI) designs human-centered AI solutions. Serving customers in the talent acquisition, media, entertainment and public sector industries, Veritone's software and services empower individuals at the world's largest and most recognizable brands to run more efficiently, accelerate decision making and increase profitability. Veritone's leading enterprise AI platform, aiWARE, orchestrates an ever-growing ecosystem of machine learning models, transforming data sources into actionable intelligence. By blending human expertise with AI technology, Veritone advances human potential to help organizations solve problems and achieve more than ever before, enhancing lives everywhere. To learn more, visit . Veritone Hire Technology is the global leader in providing sophisticated, easy-to-use candidate sourcing tools, which help recruiters improve efficiency, increase return on investment, and reduce the cost of online recruitment spend. We integrate, partner, and work with complimentary tech businesses and job boards to make the recruitment process as simple as possible. WHAT YOU'LL DO Be a part of the Veritone Hire product team, reporting to the product's SVP. Establishes, implements, and communicates the strategic direction of the organization's product division. Leads a team of product managers and collaborates closely with the UX, Analytics, and Engineering teams to deliver on the product vision and roadmap Leads the transformation of Product ideas from preliminary stages into actionable concepts, timelines, and Projects while maintaining serious consideration of the financial implications, marketing needs, and overall objectives of the business Collaborates with executive leadership to develop and meet company goals while supplying expertise and guidance on product-related projects and systems. Identifies, recommends, and implements new processes, technologies, and systems to improve and streamline the Product organization's processes and use of resources and materials. Ensures all prioritization is in line with the Product Vision and Company Objectives Look for improvements in the workflow across the entire Product Lifecycle Defines, measures, and evaluates key metrics related to product performance and provides summaries to executive leadership WHAT YOU'LL NEED 6+ years proven experience as a product manager in a B2B SaaS business; 8+ years in a software environment At least 3 years of managerial experience in leading a Product team in a tech company and liaising with executive leadership Proven experience applying user research and data analysis and translating these into actionable product strategies. Demonstrable experience effectively collaborating with Engineering to deliver product using agile/scrum methodologies A talent for engaging with engineering, you must be able to speak the language of developers. A passion for user experience, with solid instincts around UI and design. Strong organizational and project management skills. Remarkable communication skills. You should be comfortable representing your team and championing projects across the organization and in front of senior leadership, partners, and customers. Experience in working on complex projects with front-end and back-end components- advantage Experience working in an international business with virtual global teams and knowledge of product localization. Prior experience in the HR tech industry or the Recruitment Industry - is advantageous. WHAT WE OFFER A competitive compensation package Equity Grant(s) Employe Stock Purchase Plan (ESPP) Remote first + Hybrid workplace VERI Communities (Affinity Groups) & Belonging Empowerment to build your career journey at Veritone Flexible (Paid) Time Off Benefits Program: medical, dental, vision, and more! Mental health awareness and support An opportunity to be a part of the next big thing in artificial intelligence! OUR CULTURE Loves learning & continuous growth; stays current on marketing trends Can juggle multiple projects, priorities, and deadlines with a positive attitude Comfortable in a fast-paced, small company environment Collaborative and always contributing value Driven to win as a team Remote first workplace Check us out! Veritone is a leading provider of artificial intelligence (AI) technology and solutions. The company's proprietary operating system, aiWARE, orchestrates an expanding ecosystem of machine learning models to transform audio, video and other data sources into actionable intelligence. We love to continuously grow while staying ahead of trends and creating structure in an unstructured world. If you've made it this far and align with our goals, we look forward to reviewing your qualifications! DISCLOSURE Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. Should candidates not be normally resident in the UK they must be able to demonstrate their eligibility to work in the UK in accordance with the Asylum and Immigration Act 1999. The successful candidate will be working remote with a hybrid option in the Veritone UK branch located in London.
Apr 18, 2024
Full time
WE ARE VERITONE Veritone (NASDAQ: VERI) designs human-centered AI solutions. Serving customers in the talent acquisition, media, entertainment and public sector industries, Veritone's software and services empower individuals at the world's largest and most recognizable brands to run more efficiently, accelerate decision making and increase profitability. Veritone's leading enterprise AI platform, aiWARE, orchestrates an ever-growing ecosystem of machine learning models, transforming data sources into actionable intelligence. By blending human expertise with AI technology, Veritone advances human potential to help organizations solve problems and achieve more than ever before, enhancing lives everywhere. To learn more, visit . Veritone Hire Technology is the global leader in providing sophisticated, easy-to-use candidate sourcing tools, which help recruiters improve efficiency, increase return on investment, and reduce the cost of online recruitment spend. We integrate, partner, and work with complimentary tech businesses and job boards to make the recruitment process as simple as possible. WHAT YOU'LL DO Be a part of the Veritone Hire product team, reporting to the product's SVP. Establishes, implements, and communicates the strategic direction of the organization's product division. Leads a team of product managers and collaborates closely with the UX, Analytics, and Engineering teams to deliver on the product vision and roadmap Leads the transformation of Product ideas from preliminary stages into actionable concepts, timelines, and Projects while maintaining serious consideration of the financial implications, marketing needs, and overall objectives of the business Collaborates with executive leadership to develop and meet company goals while supplying expertise and guidance on product-related projects and systems. Identifies, recommends, and implements new processes, technologies, and systems to improve and streamline the Product organization's processes and use of resources and materials. Ensures all prioritization is in line with the Product Vision and Company Objectives Look for improvements in the workflow across the entire Product Lifecycle Defines, measures, and evaluates key metrics related to product performance and provides summaries to executive leadership WHAT YOU'LL NEED 6+ years proven experience as a product manager in a B2B SaaS business; 8+ years in a software environment At least 3 years of managerial experience in leading a Product team in a tech company and liaising with executive leadership Proven experience applying user research and data analysis and translating these into actionable product strategies. Demonstrable experience effectively collaborating with Engineering to deliver product using agile/scrum methodologies A talent for engaging with engineering, you must be able to speak the language of developers. A passion for user experience, with solid instincts around UI and design. Strong organizational and project management skills. Remarkable communication skills. You should be comfortable representing your team and championing projects across the organization and in front of senior leadership, partners, and customers. Experience in working on complex projects with front-end and back-end components- advantage Experience working in an international business with virtual global teams and knowledge of product localization. Prior experience in the HR tech industry or the Recruitment Industry - is advantageous. WHAT WE OFFER A competitive compensation package Equity Grant(s) Employe Stock Purchase Plan (ESPP) Remote first + Hybrid workplace VERI Communities (Affinity Groups) & Belonging Empowerment to build your career journey at Veritone Flexible (Paid) Time Off Benefits Program: medical, dental, vision, and more! Mental health awareness and support An opportunity to be a part of the next big thing in artificial intelligence! OUR CULTURE Loves learning & continuous growth; stays current on marketing trends Can juggle multiple projects, priorities, and deadlines with a positive attitude Comfortable in a fast-paced, small company environment Collaborative and always contributing value Driven to win as a team Remote first workplace Check us out! Veritone is a leading provider of artificial intelligence (AI) technology and solutions. The company's proprietary operating system, aiWARE, orchestrates an expanding ecosystem of machine learning models to transform audio, video and other data sources into actionable intelligence. We love to continuously grow while staying ahead of trends and creating structure in an unstructured world. If you've made it this far and align with our goals, we look forward to reviewing your qualifications! DISCLOSURE Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. Should candidates not be normally resident in the UK they must be able to demonstrate their eligibility to work in the UK in accordance with the Asylum and Immigration Act 1999. The successful candidate will be working remote with a hybrid option in the Veritone UK branch located in London.
With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience. The Global Customer Success (GCS) organization is leading the effort to create the desired customer experience through support offer creation, driving digital transformation across our tools, and delivering operational excellence across CE&S. Would you like to join one of the fastest-growing teams within Microsoft Azure Engineering? Are you constantly customer-obsessed, and focused on enhancing customer experience? Are you passionate about cloud computing and love the challenge of solving the most complex technical problems? Come join us and surround yourself with people who are passionate about cloud computing and believe that extraordinary support is critical to customer success. We are Azure Customer Experience Engineering - a global Azure Engineering Support organization (part of Azure Customer Experience group) that is customer-obsessed, and support engaged, with an engineering mindset. As an Azure Customer Experience Engineer, you are the primary support and engineering contact accountable for the customer's Azure support experience driving resolution of complex critical problems and supporting key customer projects on Azure. You will also act as the voice of the customer within Azure to escalate problems and to drive prioritization of platform/support improvement needs for customers. In this role, you will work together with field teams (Customer Success Account Managers, Cloud Solution Architects, Support Escalation Engineers) and Azure engineering teams with our mission to turn Azure customers into fans with a world-class engineering-led support experience. This role is flexible in that you can work up to 100% from home. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Qualifications • Experience: Demonstrated IT experience supporting and troubleshooting enterprise level, mission-critical applications resolving highly complex issues/situations and driving technical resolution across cross-functional organizations. Substantial cloud experience. • Excellent Communication: Must have the ability to empathize with customers and convey confidence. Able to explain highly technical issues to varied audiences. Able to prioritize and advocate customer's needs to the proper channels. Take ownership and work towards a resolution. • Customer Obsession: Passion for customers and focus on delivering the right customer experience. • Growth Mindset: Openness and ability to learn new skills and technologies in a fast-paced environment. • Technical Skills: Some understanding of cloud computing technologies. Optionally, demonstrated hands on experience in one or more of the following: o Core IaaS: Compute, Storage, Networking, High Availability o Data Platform and Bigdata: SQL Server, Azure SQL DB, HDInsight/Hadoop, Machine Learning, Azure Stream Analytics, Azure Data Factory / Data Bricks o Azure PaaS Services: Redis Cache, Service Bus, Event Hub, Cloud Service, IoT suite, Mobile Apps, etc. o Identity and Authentication: SSO/Federation, AD/Azure AD, ADFS, etc. o Preferred but not required: Cosmos DB, Azure Kubernetes Service o Experience in one or more automation languages (PowerShell, Python, C#, Open Source) Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter. Responsibilities • Technical Oriented - o Utilizes engineering tools, customer telemetry and direct input. Flags the patterns of defects/signals in the products or issues across customers. Inform customers and partners about the complex thematic active issues, progress made on them, and discuss next steps. o Synthesizes feedback from customers and partners to learn about the product usage and identify and resolve feature and knowledge gaps and key performance indicators (KPIs) in the current product. Leads team in sharing insights and best practices with customers and partners on these service improvements. Recommends changes to content improvement or troubleshooting guides and develops metrics to evaluate the changes • Customer Solution Lifecycle Management - o Utilizes cross systems to conduct health checks to ensure customer environment (e.g., product, service, feature) is optimized and configured for deployment. Provides guidance to customers on understanding and implementing new versions. Serves as a connecting point between the engineering team and customers throughout the solution's lifecycle. Utilizes any resources to respond and resolve the immediate issues throughout the solution lifecycle. Proactively provides guidance to customers on designing configurations and deploying solutions on Microsoft platforms. o Handles complex escalations on customer issues from the support or field teams. Conducts impact analysis to determine the priority of the escalations. Conducts deep root cause analysis of the issues and converts them into improvement opportunities. Serves as an escalation resource in areas of subject matter expertise. Represents the team on highly complex issues and answers a large variety of technical questions and concerns. • Relationship/Experience Management - o Acts as a voice of customers and leverages customers feedback to provide input on business plans developed by the relevant product and business groups. Identifies customer usage patterns and driving resolutions on reoccurring customer issues with engineering and product and business groups. Leads their team in engaging with feature and product groups on redesign/customer requested changes for Microsoft products. Closes the loop of feedback with the customers on product features. o Partners with other teams (e.g., program managers, software engineers, product, customer service support CSS teams) to prioritize and drive resolutions of complex, high-impact customer issues and integration of customer features into the products. Leads discussions with stakeholders on customer progression and provides expertise on resolutions plans for common types of customer issues. Proactively communicates the translation of signals into actionable insights/trends to product teams to improve service reliability. Leads coordination with stakeholders (e.g., engineering/product teams) to develop mechanisms that improve customer health engagement and reduce the turnover time. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work. Industry leading healthcare Educational resources Discounts on products and services Savings and investments Maternity and paternity leave Generous time away Giving programs Opportunities to network and connect Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations .
Apr 18, 2024
Full time
With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience. The Global Customer Success (GCS) organization is leading the effort to create the desired customer experience through support offer creation, driving digital transformation across our tools, and delivering operational excellence across CE&S. Would you like to join one of the fastest-growing teams within Microsoft Azure Engineering? Are you constantly customer-obsessed, and focused on enhancing customer experience? Are you passionate about cloud computing and love the challenge of solving the most complex technical problems? Come join us and surround yourself with people who are passionate about cloud computing and believe that extraordinary support is critical to customer success. We are Azure Customer Experience Engineering - a global Azure Engineering Support organization (part of Azure Customer Experience group) that is customer-obsessed, and support engaged, with an engineering mindset. As an Azure Customer Experience Engineer, you are the primary support and engineering contact accountable for the customer's Azure support experience driving resolution of complex critical problems and supporting key customer projects on Azure. You will also act as the voice of the customer within Azure to escalate problems and to drive prioritization of platform/support improvement needs for customers. In this role, you will work together with field teams (Customer Success Account Managers, Cloud Solution Architects, Support Escalation Engineers) and Azure engineering teams with our mission to turn Azure customers into fans with a world-class engineering-led support experience. This role is flexible in that you can work up to 100% from home. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Qualifications • Experience: Demonstrated IT experience supporting and troubleshooting enterprise level, mission-critical applications resolving highly complex issues/situations and driving technical resolution across cross-functional organizations. Substantial cloud experience. • Excellent Communication: Must have the ability to empathize with customers and convey confidence. Able to explain highly technical issues to varied audiences. Able to prioritize and advocate customer's needs to the proper channels. Take ownership and work towards a resolution. • Customer Obsession: Passion for customers and focus on delivering the right customer experience. • Growth Mindset: Openness and ability to learn new skills and technologies in a fast-paced environment. • Technical Skills: Some understanding of cloud computing technologies. Optionally, demonstrated hands on experience in one or more of the following: o Core IaaS: Compute, Storage, Networking, High Availability o Data Platform and Bigdata: SQL Server, Azure SQL DB, HDInsight/Hadoop, Machine Learning, Azure Stream Analytics, Azure Data Factory / Data Bricks o Azure PaaS Services: Redis Cache, Service Bus, Event Hub, Cloud Service, IoT suite, Mobile Apps, etc. o Identity and Authentication: SSO/Federation, AD/Azure AD, ADFS, etc. o Preferred but not required: Cosmos DB, Azure Kubernetes Service o Experience in one or more automation languages (PowerShell, Python, C#, Open Source) Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter. Responsibilities • Technical Oriented - o Utilizes engineering tools, customer telemetry and direct input. Flags the patterns of defects/signals in the products or issues across customers. Inform customers and partners about the complex thematic active issues, progress made on them, and discuss next steps. o Synthesizes feedback from customers and partners to learn about the product usage and identify and resolve feature and knowledge gaps and key performance indicators (KPIs) in the current product. Leads team in sharing insights and best practices with customers and partners on these service improvements. Recommends changes to content improvement or troubleshooting guides and develops metrics to evaluate the changes • Customer Solution Lifecycle Management - o Utilizes cross systems to conduct health checks to ensure customer environment (e.g., product, service, feature) is optimized and configured for deployment. Provides guidance to customers on understanding and implementing new versions. Serves as a connecting point between the engineering team and customers throughout the solution's lifecycle. Utilizes any resources to respond and resolve the immediate issues throughout the solution lifecycle. Proactively provides guidance to customers on designing configurations and deploying solutions on Microsoft platforms. o Handles complex escalations on customer issues from the support or field teams. Conducts impact analysis to determine the priority of the escalations. Conducts deep root cause analysis of the issues and converts them into improvement opportunities. Serves as an escalation resource in areas of subject matter expertise. Represents the team on highly complex issues and answers a large variety of technical questions and concerns. • Relationship/Experience Management - o Acts as a voice of customers and leverages customers feedback to provide input on business plans developed by the relevant product and business groups. Identifies customer usage patterns and driving resolutions on reoccurring customer issues with engineering and product and business groups. Leads their team in engaging with feature and product groups on redesign/customer requested changes for Microsoft products. Closes the loop of feedback with the customers on product features. o Partners with other teams (e.g., program managers, software engineers, product, customer service support CSS teams) to prioritize and drive resolutions of complex, high-impact customer issues and integration of customer features into the products. Leads discussions with stakeholders on customer progression and provides expertise on resolutions plans for common types of customer issues. Proactively communicates the translation of signals into actionable insights/trends to product teams to improve service reliability. Leads coordination with stakeholders (e.g., engineering/product teams) to develop mechanisms that improve customer health engagement and reduce the turnover time. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work. Industry leading healthcare Educational resources Discounts on products and services Savings and investments Maternity and paternity leave Generous time away Giving programs Opportunities to network and connect Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations .