ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
Sep 15, 2022
Full time
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
FIRST / SECOND LINE IT SUPPORT - Office based 5 days a week ABOUT THE ROLE As a First/Second Line IT Support you will: Be an experienced member of the technical team and your technical aptitude will add value in this multi-faceted role. Perform duties that include ticket support on Helpdesk, project work and hardware maintenance. Attend client sites as and when required to fulfil the requirements of prescheduled projects and reactive troubleshooting. Have a diligent approach that achieves a long term and cost-effective result for our clients. Thrive on imparting your technical knowledge to others and will relish the opportunity to mentor junior engineers. Demonstrate a professional, respectful, and proactive approach to customer service. Have the technical knowledge to make recommendations to clients, suggesting genuine system improvements and upgrades. Bring an in-depth knowledge of Windows technologies, such as Windows Server and Desktop operating systems. Demonstrate a logical and methodical approach to troubleshooting, thinking outside the box to reach the best resolution. CORE SKILLS Windows Server Windows Desktop XP-10 Hosted Desktop and Cloud computing Terminal server farm setups Office 365 tenant setup and administration VMWare/Hyper-V administration Strong networking capabilities (DNS, routing, switching etc) VoIP knowledge, preferably 3CX DESIRABLE SKILLS AND EXPERIENCE Exposure to Cisco/Draytek firewalls Apple products and support Group Policy administration Cabling survey and installations Exposure to Ubiquiti / Cisco Wireless Previous MSP experience Recognised accreditations (MCP's, CompTIA, Apple) PERSON SPECIFICATION The successful candidate will demonstrate: A logical, methodical approach to the task at hand A willingness to learn and teach. Excellent documentation and communication skills High standards of customer service A personable nature A keen level of attention to detail A history of being a proven self-starter
May 01, 2024
Full time
FIRST / SECOND LINE IT SUPPORT - Office based 5 days a week ABOUT THE ROLE As a First/Second Line IT Support you will: Be an experienced member of the technical team and your technical aptitude will add value in this multi-faceted role. Perform duties that include ticket support on Helpdesk, project work and hardware maintenance. Attend client sites as and when required to fulfil the requirements of prescheduled projects and reactive troubleshooting. Have a diligent approach that achieves a long term and cost-effective result for our clients. Thrive on imparting your technical knowledge to others and will relish the opportunity to mentor junior engineers. Demonstrate a professional, respectful, and proactive approach to customer service. Have the technical knowledge to make recommendations to clients, suggesting genuine system improvements and upgrades. Bring an in-depth knowledge of Windows technologies, such as Windows Server and Desktop operating systems. Demonstrate a logical and methodical approach to troubleshooting, thinking outside the box to reach the best resolution. CORE SKILLS Windows Server Windows Desktop XP-10 Hosted Desktop and Cloud computing Terminal server farm setups Office 365 tenant setup and administration VMWare/Hyper-V administration Strong networking capabilities (DNS, routing, switching etc) VoIP knowledge, preferably 3CX DESIRABLE SKILLS AND EXPERIENCE Exposure to Cisco/Draytek firewalls Apple products and support Group Policy administration Cabling survey and installations Exposure to Ubiquiti / Cisco Wireless Previous MSP experience Recognised accreditations (MCP's, CompTIA, Apple) PERSON SPECIFICATION The successful candidate will demonstrate: A logical, methodical approach to the task at hand A willingness to learn and teach. Excellent documentation and communication skills High standards of customer service A personable nature A keen level of attention to detail A history of being a proven self-starter
Role: 1st Line IT Support Engineer Location: Coventry Salary: £20,000 - £25,000 - Unbelievable Benefits! I am working on an exciting new opportunity with my client. We are looking for a keen and driven engineer to join the rapidly growing and dynamic team based in Coventry. This is a brilliant chance to progress your career to the next step, 2nd/3rd Line or even further! Progression, development, and training is encouraged at every level. This is a highly varied role where no two days will be the same, so if you feel like you are stagnating in your current role - this could be the perfect opportunity. Technical Stack: Microsoft Office - Outlook, Word, Excel Windows Desktop OS Office 365 Windows Server Azure AD Networking Communication The client is looking to fill this opportunity immediately, so please apply ASAP or get in touch on to discuss in further detail. Alternatively, send your CV directly to me at Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
May 01, 2024
Full time
Role: 1st Line IT Support Engineer Location: Coventry Salary: £20,000 - £25,000 - Unbelievable Benefits! I am working on an exciting new opportunity with my client. We are looking for a keen and driven engineer to join the rapidly growing and dynamic team based in Coventry. This is a brilliant chance to progress your career to the next step, 2nd/3rd Line or even further! Progression, development, and training is encouraged at every level. This is a highly varied role where no two days will be the same, so if you feel like you are stagnating in your current role - this could be the perfect opportunity. Technical Stack: Microsoft Office - Outlook, Word, Excel Windows Desktop OS Office 365 Windows Server Azure AD Networking Communication The client is looking to fill this opportunity immediately, so please apply ASAP or get in touch on to discuss in further detail. Alternatively, send your CV directly to me at Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
3rd Line IT Support Engineer, Witney, £40,000pa - £44,000pa plus bonus & benefits: An exceptional opportunity has arisen for a 3rd Line IT Support Engineer to join a market leading organisation in Witney. Working in a small team, whose remit is to provide exceptional IT Support to this rapidly expanding business of over 100 employees across several Thames Valley locations, you will gain excellent experience across a range of desktop and infrastructure technology working closely with the Systems Manager and Head of IT. On a day-to-day basis, the successful 3rd Line IT Support Engineer will be responsible for providing 1st - 3rd Line Support and getting involved with a variety of project work. You will also act as an escalation point to the 1st and 2nd line helpdesk engineers. This is a great hands-on opportunity for a 3rd Line IT Support Engineer to either take the next step in their career or it would be a great side ways move for someone who wants to work local to the Witney area. About you: The successful 3rd Line IT Support Engineer will need previous experience in a 2nd/3rd line level role. You will need excellent communication skills, both over the phone and face to face with end users. The following skills and experience are required for this 3rd Line IT Support Engineer role: Knowledge of Microsoft Word, Excel, Outlook and ideally Adviser Office, Volume and Pulse dealing system Ability to work under pressure at times Office 365 Experience of administering MS Exchange and MS SQL Knowledge of VMware, VMware tools and virtual technologies Knowledge of Citrix (Desirable) Good working knowledge of Windows OS (server and client) Knowledge of servers, networking, firewall, UPS, desktops, laptops, thin clients and printers Understanding of Veeam backup and replication Our client is offering a competitive salary, annual company bonus, great office space, with great benefits such as share scheme, pension and private medical insurance. If you're a 2nd/3rd line level IT Support Engineer who is looking for an internal senior IT Support role covering Infrastructure, please drop Mark at MARS a copy of your CV. MARS Recruitment is an equal opportunities employer and positively welcomes applications from suitably qualified applicants regardless of race, colour, sex, marital status, national origin, religion, age, disability, or any other protected status. Suitable candidates for the role will be contacted within 3 working days, unfortunately if you haven't heard back in this time your application has been unsuccessful at this time. MARS Recruitment is a specialist Engineering & IT recruiter working in partnership with companies across the UK and offers services of both an Employment Business (for Temporary/Contract roles) and an Employment Agency (for Permanent roles).
May 01, 2024
Full time
3rd Line IT Support Engineer, Witney, £40,000pa - £44,000pa plus bonus & benefits: An exceptional opportunity has arisen for a 3rd Line IT Support Engineer to join a market leading organisation in Witney. Working in a small team, whose remit is to provide exceptional IT Support to this rapidly expanding business of over 100 employees across several Thames Valley locations, you will gain excellent experience across a range of desktop and infrastructure technology working closely with the Systems Manager and Head of IT. On a day-to-day basis, the successful 3rd Line IT Support Engineer will be responsible for providing 1st - 3rd Line Support and getting involved with a variety of project work. You will also act as an escalation point to the 1st and 2nd line helpdesk engineers. This is a great hands-on opportunity for a 3rd Line IT Support Engineer to either take the next step in their career or it would be a great side ways move for someone who wants to work local to the Witney area. About you: The successful 3rd Line IT Support Engineer will need previous experience in a 2nd/3rd line level role. You will need excellent communication skills, both over the phone and face to face with end users. The following skills and experience are required for this 3rd Line IT Support Engineer role: Knowledge of Microsoft Word, Excel, Outlook and ideally Adviser Office, Volume and Pulse dealing system Ability to work under pressure at times Office 365 Experience of administering MS Exchange and MS SQL Knowledge of VMware, VMware tools and virtual technologies Knowledge of Citrix (Desirable) Good working knowledge of Windows OS (server and client) Knowledge of servers, networking, firewall, UPS, desktops, laptops, thin clients and printers Understanding of Veeam backup and replication Our client is offering a competitive salary, annual company bonus, great office space, with great benefits such as share scheme, pension and private medical insurance. If you're a 2nd/3rd line level IT Support Engineer who is looking for an internal senior IT Support role covering Infrastructure, please drop Mark at MARS a copy of your CV. MARS Recruitment is an equal opportunities employer and positively welcomes applications from suitably qualified applicants regardless of race, colour, sex, marital status, national origin, religion, age, disability, or any other protected status. Suitable candidates for the role will be contacted within 3 working days, unfortunately if you haven't heard back in this time your application has been unsuccessful at this time. MARS Recruitment is a specialist Engineering & IT recruiter working in partnership with companies across the UK and offers services of both an Employment Business (for Temporary/Contract roles) and an Employment Agency (for Permanent roles).
Role: 2nd Line IT Engineer Location: Didcot Salary: £32k Benefits: 20+ Days Holiday and rising (plus bank holidays) Flexible working (WFH incentives) Private medical cover Discounted gym membership Epic Christmas Parties - (weekend in Iceland last year!) Car Parking Primary Purpose The Desktop team are tasked with supporting, investigating, and resolving our MSP client's IT related systems and making sure all issues are dealt with in a timely fashion. Key Responsibilities Being the first point of contact for all incoming support calls, emails, and sessions - when necessary Being an escalation point for all escalations coming from apprentice, and 1st line, engineers Ensuring all forms of support call are logged in the system and the client is kept updated Manage incident and request tickets ensuring established SLA's are met Providing support to our clients Help the Helpdesk Management Team with continued business improvements Provide support to the apprentice, and 1st Line, engineers Manage/Maintain all escalations from the apprentice, and 1st line, engineers Communicate daily to clients with open tickets Managing the client's expectations with ongoing tickets Ensure all client related problems are logged correctly Inform the Desktop Team Lead of any tickets requiring escalations Working with client's 3rd party suppliers and vendors when appropriate Adhere to all company policies and procedures Ensuring that all role related KPI's are met Logging, managing, and resolving client IT issues Maintain desktop asset register and configurations Undertake any other reasonable duties as required to meet the needs of the business Person Specification: Minimum: Excellent knowledge in Windows 7/8/10 installation and configuration Good knowledge with MacOS installation and configuration Exposure to Email Management/Configuration - Exchange 2013/2016, Office365, etc Exposure to Office365 Powershell command-lets Exposure to Email filter technologies, such as Mimecast, Barracuda, Sophos Email Gateway Exposure to Microsoft Server OS - 2012/2016/2019 2+ years' experience working with medium-large businesses Good working knowledge of Active Directory - User account creation, group creation, etc Good working knowledge of NTFS permissions Ability to learn on your feet Strong communication skills Excellent troubleshooting and problem resolution skills Excellent client service Positive attitude to work Strive to continuous improvement Able to work independently under pressure Minimum of 2 years' IT experience in a corporate or services environment Driving license and own transport INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
May 01, 2024
Full time
Role: 2nd Line IT Engineer Location: Didcot Salary: £32k Benefits: 20+ Days Holiday and rising (plus bank holidays) Flexible working (WFH incentives) Private medical cover Discounted gym membership Epic Christmas Parties - (weekend in Iceland last year!) Car Parking Primary Purpose The Desktop team are tasked with supporting, investigating, and resolving our MSP client's IT related systems and making sure all issues are dealt with in a timely fashion. Key Responsibilities Being the first point of contact for all incoming support calls, emails, and sessions - when necessary Being an escalation point for all escalations coming from apprentice, and 1st line, engineers Ensuring all forms of support call are logged in the system and the client is kept updated Manage incident and request tickets ensuring established SLA's are met Providing support to our clients Help the Helpdesk Management Team with continued business improvements Provide support to the apprentice, and 1st Line, engineers Manage/Maintain all escalations from the apprentice, and 1st line, engineers Communicate daily to clients with open tickets Managing the client's expectations with ongoing tickets Ensure all client related problems are logged correctly Inform the Desktop Team Lead of any tickets requiring escalations Working with client's 3rd party suppliers and vendors when appropriate Adhere to all company policies and procedures Ensuring that all role related KPI's are met Logging, managing, and resolving client IT issues Maintain desktop asset register and configurations Undertake any other reasonable duties as required to meet the needs of the business Person Specification: Minimum: Excellent knowledge in Windows 7/8/10 installation and configuration Good knowledge with MacOS installation and configuration Exposure to Email Management/Configuration - Exchange 2013/2016, Office365, etc Exposure to Office365 Powershell command-lets Exposure to Email filter technologies, such as Mimecast, Barracuda, Sophos Email Gateway Exposure to Microsoft Server OS - 2012/2016/2019 2+ years' experience working with medium-large businesses Good working knowledge of Active Directory - User account creation, group creation, etc Good working knowledge of NTFS permissions Ability to learn on your feet Strong communication skills Excellent troubleshooting and problem resolution skills Excellent client service Positive attitude to work Strive to continuous improvement Able to work independently under pressure Minimum of 2 years' IT experience in a corporate or services environment Driving license and own transport INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Role: Service Desk Analyst Location: South Birmingham Salary: £33,00 Join our dynamic Service/Helpdesk team and play a pivotal role in delivering outstanding customer service. As a Service Desk Analyst/Engineer, you'll serve as the primary point of contact for employees, customers, and partners, addressing a diverse range of technical issues from individual user concerns to widespread system outages. Your responsibilities will include: Providing 1st Line Support by promptly logging incidents into the service desk system. Managing 2nd Line Support tickets, leveraging your expertise to resolve issues escalated from the front-line support team. Ensuring smooth escalation processes, maintaining top-notch feedback and service quality. Collaborating closely with 1st Line Analysts, Service Desk Team Leader, and Development team to uphold service excellence. Deploying and maintaining software and hardware, including patches and hotfixes. Troubleshooting and managing MFD printers/scanners. Updating documentation areas such as Asset Register and Wiki knowledge base. Managing active directory/exchange user accounts and file security permissions. Assisting with backup management and data retrieval, both onsite and in the cloud. Overseeing phone and networking systems. Providing administrative support for back office and bespoke systems. Maintaining a high standard of customer service and adherence to Service Level Agreements. Contributing to occasional implementation projects for new software and hardware technologies. Offering out-of-hours cover and performing remote maintenance on a rotational basis. As an Intermediate level Service Desk Analyst/Engineer, you'll be based in our Birmingham office and report to the Service Desk Team Leader. While there's no direct line management responsibility, you'll regularly collaborate with Technical Solutions Managers, Developers, Data Managers, and Infrastructure teams. To excel in this role, you should possess: Strong familiarity with ITIL practices and Service Level Agreements. Proficiency in IT Service Management and front-line technical IT support. Expertise in prioritizing and managing daily workload autonomously. Competence with Windows environments, Microsoft Office suites, and Active Directory administration. Knowledge of TCP/IP Networking, DHCP, DNS, VPNs, and firewalls. Experience with VMware virtualization and Microsoft Azure cloud infrastructure. Familiarity with HP MSA SAN, server, and networking hardware. Ability to create and maintain technical documentation. Proficiency in setting up and supporting mobile devices and managing printers/scanners. Desirable skills include understanding of Supply Chain & Freight, willingness to learn, and familiarity with MS SQL, PowerShell, and relevant applications. Candidates with A-Level qualifications or higher in Computer Science, Information Technology, or related fields, along with relevant certifications like ITIL Foundation or MCSA, are preferred. However, we value experience equally alongside qualifications. To thrive in this role, you should have a proactive attitude, excellent communication skills, attention to detail, and a collaborative spirit. If you're eager to learn, adaptable, and passionate about delivering top-notch IT support, we'd love to hear from you. Please apply with an up-to-date CV to be considered. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
May 01, 2024
Full time
Role: Service Desk Analyst Location: South Birmingham Salary: £33,00 Join our dynamic Service/Helpdesk team and play a pivotal role in delivering outstanding customer service. As a Service Desk Analyst/Engineer, you'll serve as the primary point of contact for employees, customers, and partners, addressing a diverse range of technical issues from individual user concerns to widespread system outages. Your responsibilities will include: Providing 1st Line Support by promptly logging incidents into the service desk system. Managing 2nd Line Support tickets, leveraging your expertise to resolve issues escalated from the front-line support team. Ensuring smooth escalation processes, maintaining top-notch feedback and service quality. Collaborating closely with 1st Line Analysts, Service Desk Team Leader, and Development team to uphold service excellence. Deploying and maintaining software and hardware, including patches and hotfixes. Troubleshooting and managing MFD printers/scanners. Updating documentation areas such as Asset Register and Wiki knowledge base. Managing active directory/exchange user accounts and file security permissions. Assisting with backup management and data retrieval, both onsite and in the cloud. Overseeing phone and networking systems. Providing administrative support for back office and bespoke systems. Maintaining a high standard of customer service and adherence to Service Level Agreements. Contributing to occasional implementation projects for new software and hardware technologies. Offering out-of-hours cover and performing remote maintenance on a rotational basis. As an Intermediate level Service Desk Analyst/Engineer, you'll be based in our Birmingham office and report to the Service Desk Team Leader. While there's no direct line management responsibility, you'll regularly collaborate with Technical Solutions Managers, Developers, Data Managers, and Infrastructure teams. To excel in this role, you should possess: Strong familiarity with ITIL practices and Service Level Agreements. Proficiency in IT Service Management and front-line technical IT support. Expertise in prioritizing and managing daily workload autonomously. Competence with Windows environments, Microsoft Office suites, and Active Directory administration. Knowledge of TCP/IP Networking, DHCP, DNS, VPNs, and firewalls. Experience with VMware virtualization and Microsoft Azure cloud infrastructure. Familiarity with HP MSA SAN, server, and networking hardware. Ability to create and maintain technical documentation. Proficiency in setting up and supporting mobile devices and managing printers/scanners. Desirable skills include understanding of Supply Chain & Freight, willingness to learn, and familiarity with MS SQL, PowerShell, and relevant applications. Candidates with A-Level qualifications or higher in Computer Science, Information Technology, or related fields, along with relevant certifications like ITIL Foundation or MCSA, are preferred. However, we value experience equally alongside qualifications. To thrive in this role, you should have a proactive attitude, excellent communication skills, attention to detail, and a collaborative spirit. If you're eager to learn, adaptable, and passionate about delivering top-notch IT support, we'd love to hear from you. Please apply with an up-to-date CV to be considered. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
1st Line Support Engineer - Lingfield jobs-description reformattedmt4"> "> "> jobs-description-content text stretch" tabindex="-1" data-artdeco-is-focused="true"> Are you passionate about IT and eager to kick-start a career in a dynamic environment? Our Client is seeking a motivated 1st Line Support Engineer to join their team. If you're enthusiastic about delivering exceptional customer service and want to be part of a fast-growing technology business, this could be the perfect opportunity for you! Company Overview: Our Client specialises in designing, implementing, and supporting a range of Cloud services and business applications to help businesses work smarter. Their mission is to collaborate with clients to align organization design, processes, and technology, ultimately achieving business goals and delivering outstanding customer experiences. Responsibilities: Assisting in maintaining the onsite IT network. Resolving 1st line support tickets within the helpdesk. Installing new software and upgrading existing applications. Providing technical support for staff. Maintenance and management of hardware peripherals. Ensuring systems are cyber safe. Testing and fixing IT devices. Desirable Qualifications and Experience: Experience in Windows server administration. Previous experience in a customer-facing role. Industry Level Certifications would be advantageous. Benefits: Onsite parking. Use of gym and sports facilities. Free Lunch. Location: Lingfield Salary: £22,000 - £25,000 Basic Per Annum (DOE) premium-accent-bar mt4">
May 01, 2024
Full time
1st Line Support Engineer - Lingfield jobs-description reformattedmt4"> "> "> jobs-description-content text stretch" tabindex="-1" data-artdeco-is-focused="true"> Are you passionate about IT and eager to kick-start a career in a dynamic environment? Our Client is seeking a motivated 1st Line Support Engineer to join their team. If you're enthusiastic about delivering exceptional customer service and want to be part of a fast-growing technology business, this could be the perfect opportunity for you! Company Overview: Our Client specialises in designing, implementing, and supporting a range of Cloud services and business applications to help businesses work smarter. Their mission is to collaborate with clients to align organization design, processes, and technology, ultimately achieving business goals and delivering outstanding customer experiences. Responsibilities: Assisting in maintaining the onsite IT network. Resolving 1st line support tickets within the helpdesk. Installing new software and upgrading existing applications. Providing technical support for staff. Maintenance and management of hardware peripherals. Ensuring systems are cyber safe. Testing and fixing IT devices. Desirable Qualifications and Experience: Experience in Windows server administration. Previous experience in a customer-facing role. Industry Level Certifications would be advantageous. Benefits: Onsite parking. Use of gym and sports facilities. Free Lunch. Location: Lingfield Salary: £22,000 - £25,000 Basic Per Annum (DOE) premium-accent-bar mt4">
3rd Line Support Engineer / Third Line Support Engineer Location: Witney Job Type: Full-time Salary: Up to £44,000 per annum Exciting opportunity for a 3rd Line IT Support Engineer to join an established wealth management and financial services company. This role involves providing high-level technical support, maintaining a strong customer focus, and contributing to the development and implementation of IT infrastructure. This will be a varied role working as part of small IT Team in which you will work on wide range of IT Systems and Infrastructure, alongside day-to-day operational tasks you will be heavily involved IT Projects. Day to Day of the role: Configure and deploy infrastructure items including servers, networks, and IT peripherals. Monitor and manage IT systems to maximise performance and uptime. Serve as an effective point of contact for internal IT issues, resolving or referring to third parties as appropriate. Provide escalation support to the Helpdesk Team and cover for 1st/2nd line support. Identify areas for improvement in IT service and take responsibility for assigned IT projects. Maintain high levels of cybersecurity awareness and proactively secure infrastructure and systems. Mentor and train other members of the IT team. Work closely with external IT specialists, consultants, and providers. Utilise all relevant IT facilities provided by the company within the guidelines set out by the IT Department. Required Skills & Qualifications: Experience with VMWare and virtualisation. Proficiency in supporting and implementing Microsoft Server, VMWare, Microsoft SQL, and Citrix. Experience with Microsoft 365 including Email, Teams, OneDrive, and SharePoint. Knowledge of Multi-Factor Authentication and networking (Firewalls, Switches, Patching, Wi-Fi). Experience with backup tools such as Veeam and supporting Domain Services including Active Directory and Group Policy. Ability to deliver major system upgrades and complete change control and project work. Excellent documentation skills and exceptional communication skills at all levels. Excellent organisational skills and the ability to stay calm under pressure. Willingness to undertake study and be self-motivated. Benefits (Further details can be provided) Annual Bonus Scheme (6-8%) Share Scheme Options Competitive pension contribution 25 days annual leave Private Medical Insurance Life Assurance Additional Support for training and any relevant exams/courses.
May 01, 2024
Full time
3rd Line Support Engineer / Third Line Support Engineer Location: Witney Job Type: Full-time Salary: Up to £44,000 per annum Exciting opportunity for a 3rd Line IT Support Engineer to join an established wealth management and financial services company. This role involves providing high-level technical support, maintaining a strong customer focus, and contributing to the development and implementation of IT infrastructure. This will be a varied role working as part of small IT Team in which you will work on wide range of IT Systems and Infrastructure, alongside day-to-day operational tasks you will be heavily involved IT Projects. Day to Day of the role: Configure and deploy infrastructure items including servers, networks, and IT peripherals. Monitor and manage IT systems to maximise performance and uptime. Serve as an effective point of contact for internal IT issues, resolving or referring to third parties as appropriate. Provide escalation support to the Helpdesk Team and cover for 1st/2nd line support. Identify areas for improvement in IT service and take responsibility for assigned IT projects. Maintain high levels of cybersecurity awareness and proactively secure infrastructure and systems. Mentor and train other members of the IT team. Work closely with external IT specialists, consultants, and providers. Utilise all relevant IT facilities provided by the company within the guidelines set out by the IT Department. Required Skills & Qualifications: Experience with VMWare and virtualisation. Proficiency in supporting and implementing Microsoft Server, VMWare, Microsoft SQL, and Citrix. Experience with Microsoft 365 including Email, Teams, OneDrive, and SharePoint. Knowledge of Multi-Factor Authentication and networking (Firewalls, Switches, Patching, Wi-Fi). Experience with backup tools such as Veeam and supporting Domain Services including Active Directory and Group Policy. Ability to deliver major system upgrades and complete change control and project work. Excellent documentation skills and exceptional communication skills at all levels. Excellent organisational skills and the ability to stay calm under pressure. Willingness to undertake study and be self-motivated. Benefits (Further details can be provided) Annual Bonus Scheme (6-8%) Share Scheme Options Competitive pension contribution 25 days annual leave Private Medical Insurance Life Assurance Additional Support for training and any relevant exams/courses.
We are a leading managed service provider in the Education Sector and are looking for a Roaming IT Engineer to cover the M40 area (North and West London), to facilitate clients visits to support the ongoing running of their school's network. This is an exciting op portunity to join a highly recognized and always expanding IT solutions and managed service provider, working for a company that puts engineering excellence first. You will require some background in supporting infrastructures and Microsoft technologies. Your responsibilities will include: 1. Roaming Engineer To take ownership for a group of sites within the CTS array of clients and dealing with their 1st - 2nd Line Issues. To be the 1st Escalation Point for all technical issues within the client, and escalating to the CTS Helpdesk where appropriate. To think of solutions to common problems - a "can do" attitude. Provide a good level of technical expertise to all assigned customer networks. To visit a client site and work through an agreed list of issues and work with the Account Manager and/or the Senior Engineer on strategic decisions. To identify areas of Growth within the school from a Technical and Engineering front and escalate this to the account manager. Ability to effectively communicate (verbally and in writing) technical information to the client and commercial information to the account manager. 2. CTS Remote Helpdesk To be part of the team that respond to calls on the CTS Helpdesk. Dealing with incoming tickets in a professional, courteous manner over the phone, the centralized helpdesk and via email. Taking ownership of tickets and managing them in a logical and methodical manner - escalating these to a senior member of the team where needs be. Conducting full and through diagnostics with end users to enable ticket resolution. Keeping the Technical Services Manager abreast of all ongoing tickets, and their progress, at the end of each day. Escalation of calls to engineers with other knowledge, ensuring the Technical Services Manager is aware of these calls. Check in on the progression of these calls with the escalated engineer and feedback to the customer if appropriate. 3. Checks To do regular checks on our client systems, which include - but are not limited to the following: Disk space checks Backup checks Event log checks Cluster Shared Volume/Shared Storage for Hypervisors SNMP Traps 4. Holiday Work To participate in engineering projects within the school holidays. . Requirements Two or more years' experience managing Enterprise level Network infrastructures/a Service Desk. Ideally experience with Virtualisation (VMWARE or Hyper-V preferred). Cloud Services experience (Desirable, not essential). Professional qualifications (Degree / Masters in Computing) or Microsoft Certified Systems Administrator ( MCSA ), Microsoft Certified Systems Engineer ( MCSE or equivalent, demonstrable experience. Other specialist IT specific qualifications i.e.: Aruba, Cisco, HP or other Enterprise level software/hardware. To be to drive and have a car. Experience in the education sector is desirable but not essential. . Benefits and Opportunities We can offer you: An environment that is underpinned by a passionate, people driven company. It is our mission to support and develop our staff. Exceptional career development and advancement opportunities including Microsoft/Apple training. Opportunities to gain experience in high level IT projects. The potential to progress to the senior levels of our management team. A remuneration scale that encourages and rewards progression and improvement. 25 Days Holiday (loyalty service holiday scheme). Sage Benefits. If you are interested in this role and would like to find out more we would love to hear from you!
May 01, 2024
Full time
We are a leading managed service provider in the Education Sector and are looking for a Roaming IT Engineer to cover the M40 area (North and West London), to facilitate clients visits to support the ongoing running of their school's network. This is an exciting op portunity to join a highly recognized and always expanding IT solutions and managed service provider, working for a company that puts engineering excellence first. You will require some background in supporting infrastructures and Microsoft technologies. Your responsibilities will include: 1. Roaming Engineer To take ownership for a group of sites within the CTS array of clients and dealing with their 1st - 2nd Line Issues. To be the 1st Escalation Point for all technical issues within the client, and escalating to the CTS Helpdesk where appropriate. To think of solutions to common problems - a "can do" attitude. Provide a good level of technical expertise to all assigned customer networks. To visit a client site and work through an agreed list of issues and work with the Account Manager and/or the Senior Engineer on strategic decisions. To identify areas of Growth within the school from a Technical and Engineering front and escalate this to the account manager. Ability to effectively communicate (verbally and in writing) technical information to the client and commercial information to the account manager. 2. CTS Remote Helpdesk To be part of the team that respond to calls on the CTS Helpdesk. Dealing with incoming tickets in a professional, courteous manner over the phone, the centralized helpdesk and via email. Taking ownership of tickets and managing them in a logical and methodical manner - escalating these to a senior member of the team where needs be. Conducting full and through diagnostics with end users to enable ticket resolution. Keeping the Technical Services Manager abreast of all ongoing tickets, and their progress, at the end of each day. Escalation of calls to engineers with other knowledge, ensuring the Technical Services Manager is aware of these calls. Check in on the progression of these calls with the escalated engineer and feedback to the customer if appropriate. 3. Checks To do regular checks on our client systems, which include - but are not limited to the following: Disk space checks Backup checks Event log checks Cluster Shared Volume/Shared Storage for Hypervisors SNMP Traps 4. Holiday Work To participate in engineering projects within the school holidays. . Requirements Two or more years' experience managing Enterprise level Network infrastructures/a Service Desk. Ideally experience with Virtualisation (VMWARE or Hyper-V preferred). Cloud Services experience (Desirable, not essential). Professional qualifications (Degree / Masters in Computing) or Microsoft Certified Systems Administrator ( MCSA ), Microsoft Certified Systems Engineer ( MCSE or equivalent, demonstrable experience. Other specialist IT specific qualifications i.e.: Aruba, Cisco, HP or other Enterprise level software/hardware. To be to drive and have a car. Experience in the education sector is desirable but not essential. . Benefits and Opportunities We can offer you: An environment that is underpinned by a passionate, people driven company. It is our mission to support and develop our staff. Exceptional career development and advancement opportunities including Microsoft/Apple training. Opportunities to gain experience in high level IT projects. The potential to progress to the senior levels of our management team. A remuneration scale that encourages and rewards progression and improvement. 25 Days Holiday (loyalty service holiday scheme). Sage Benefits. If you are interested in this role and would like to find out more we would love to hear from you!
In Technology Group Limited
Redditch, Worcestershire
Role: 1st Line Support Engineer Location: Redditch Salary: £22,000 - £26,000 + Progression Guaranteed! Interviewing Immediately - Apply Now Are you at the start of your IT career and looking for the next step up the IT ladder? Then look no further as my client are looking for a bright and hungry IT Support Engineer who is looking to progress there career in IT. The perfect candidate will have experience in Active Directory, Windows Server, O365 and Networking (DNS,DHCP,TCP/IP). Other technologies are beneficial but they can be taught to someone with the right attitude. My clients offer an amazing training programme which will catapult you to 2nd/3rd line in no time! Please do not hesitate and apply today, I am looking to move very fast with this position. Technical Skills: Active Directory O365 Networking (DNS,DHCP,TCP/IP) Azure Routers and Switches Beneficial: 1 Year's Helpdesk Experience Benefits: Food Discount Private Medical Care Pension Unrivalled Training Programme Free Parking The client is looking to fill this opportunity immediately, so please apply ASAP or get in touch on to discuss in further detail. Alternatively, send your CV directly to me at Jordan com This role would be suitable for: IT Field Engineer, IT Apprentice, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator, 1st line, 2nd line, 3rd line, IT Engineer, Internal IT Support, Remote IT Support Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
May 01, 2024
Full time
Role: 1st Line Support Engineer Location: Redditch Salary: £22,000 - £26,000 + Progression Guaranteed! Interviewing Immediately - Apply Now Are you at the start of your IT career and looking for the next step up the IT ladder? Then look no further as my client are looking for a bright and hungry IT Support Engineer who is looking to progress there career in IT. The perfect candidate will have experience in Active Directory, Windows Server, O365 and Networking (DNS,DHCP,TCP/IP). Other technologies are beneficial but they can be taught to someone with the right attitude. My clients offer an amazing training programme which will catapult you to 2nd/3rd line in no time! Please do not hesitate and apply today, I am looking to move very fast with this position. Technical Skills: Active Directory O365 Networking (DNS,DHCP,TCP/IP) Azure Routers and Switches Beneficial: 1 Year's Helpdesk Experience Benefits: Food Discount Private Medical Care Pension Unrivalled Training Programme Free Parking The client is looking to fill this opportunity immediately, so please apply ASAP or get in touch on to discuss in further detail. Alternatively, send your CV directly to me at Jordan com This role would be suitable for: IT Field Engineer, IT Apprentice, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator, 1st line, 2nd line, 3rd line, IT Engineer, Internal IT Support, Remote IT Support Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Are you an experienced ICT Service Desk Engineer looking for a new challenge? Do you want to experience a slightly different work life balance? How does a 4.5 day week work for you? Based from the office in Cheadle this role will offer work from home! This business gives back in so many ways to the local community not only through their day to day business operation but through their customer experience and beyond! We are looking for a motivated and dedicated helpdesk support person who can support the team to meet their goals delivering excellent IT support across the business. What you will be doing in the role of ICT Service Desk Engineer? Responsible for the resolution of 1st line and 2nd line support tickets through to completion, including the acquirement of higher-level support where required. Ensuring the delivery of a great ICT service and support to all users, and service requests, as well as promoting a self-service approach to reduce repeat demand via automation and business user education. Prioritisation and assignment of new support tickets. Resolve tickets and provide guidance using innovative technologies e.g., remote desktop, Microsoft Teams etc. Troubleshooting and reacting appropriately to requests and system alerts, resolving issues and identifying solutions adhering to control procedures in place. Ensure departmental key performance indicators and service level agreements are met. Coordinate asset and inventory management, including checks and audits adhering to standards and processes. Create and update technical documents and knowledge-based articles. Provide support for and ensure that the key business systems and applications are kept running at all times. Install, image and configure laptops, desktops, mobile devices, printers, VoIP phones and network equipment. Assist with ICT projects as and when required. Act as a point of contact for contractors and external suppliers; clearly communicate any technical issues. To occasionally travel to different premises/locations as and when required showing flexibility with working times. To be part of the ICT out of hours call out rota. What do we require for the role of ICT Service Desk Engineer? GSCE grade C or equivalent in Maths and English. Proven experience in a desktop support role. Experience of administering and troubleshooting a range of IT systems. Experience of Active Directory and or Office 365 and use of development tools such as Microsoft MDT. Experience of installs, moves and changes including build and desk moves. Experience of using remote desktop support tools. Knowledge of mobile phone support IOS/Android. Networking knowledge such as TCP/IP, LAN/WAN. Ability to use own initiative to resolve issues and find solutions. Great interpersonal skills with the ability to engage with the end user using user-friendly language, putting the customer at the heart of everything you do. Analytical skills and a keen eye for detail. Enjoy working at pace and with colleagues across the business. Have a passion for continuous improvement and developing yourself and others. Like making decisions and love having accountability. Ability to give and receive constructive. feedback. Be adaptable and embrace change. What you will LOVE about the role of ICT Service desk Engineer? Annual salary of GBP28,000 Initial 12 month contract will potential opportunity thereafter Enhanced holidays, 33 days pro-rata per annum (including statutory holidays) rising to 38 days after 5 years service 35 hour working week (full time) Enhanced 5% employer contribution defined contribution pension Life Insurance, 1 time annual salary (additional 3 times annual salary if in the pension scheme) Access to a health cash plan Hybrid agile working arrangements Annual celebration of People and Business success Recognition scheme, with both financial and non-financial rewards Opportunities to develop and grow skills and experience Employee Assistance Programme Colleague Benefits Platform Values driven working environment Ongoing Learning and Development Paid time off for volunteering If this sounds like a role you will LOVE, please send your CV to us today! We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our Website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest. Are you on Facebook? Consider following our Facebook page as this is the first place where we post the most up to date vacancies, along with CV tips, interview techniques and so much more. Check us out on Facebook. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database.
May 01, 2024
Full time
Are you an experienced ICT Service Desk Engineer looking for a new challenge? Do you want to experience a slightly different work life balance? How does a 4.5 day week work for you? Based from the office in Cheadle this role will offer work from home! This business gives back in so many ways to the local community not only through their day to day business operation but through their customer experience and beyond! We are looking for a motivated and dedicated helpdesk support person who can support the team to meet their goals delivering excellent IT support across the business. What you will be doing in the role of ICT Service Desk Engineer? Responsible for the resolution of 1st line and 2nd line support tickets through to completion, including the acquirement of higher-level support where required. Ensuring the delivery of a great ICT service and support to all users, and service requests, as well as promoting a self-service approach to reduce repeat demand via automation and business user education. Prioritisation and assignment of new support tickets. Resolve tickets and provide guidance using innovative technologies e.g., remote desktop, Microsoft Teams etc. Troubleshooting and reacting appropriately to requests and system alerts, resolving issues and identifying solutions adhering to control procedures in place. Ensure departmental key performance indicators and service level agreements are met. Coordinate asset and inventory management, including checks and audits adhering to standards and processes. Create and update technical documents and knowledge-based articles. Provide support for and ensure that the key business systems and applications are kept running at all times. Install, image and configure laptops, desktops, mobile devices, printers, VoIP phones and network equipment. Assist with ICT projects as and when required. Act as a point of contact for contractors and external suppliers; clearly communicate any technical issues. To occasionally travel to different premises/locations as and when required showing flexibility with working times. To be part of the ICT out of hours call out rota. What do we require for the role of ICT Service Desk Engineer? GSCE grade C or equivalent in Maths and English. Proven experience in a desktop support role. Experience of administering and troubleshooting a range of IT systems. Experience of Active Directory and or Office 365 and use of development tools such as Microsoft MDT. Experience of installs, moves and changes including build and desk moves. Experience of using remote desktop support tools. Knowledge of mobile phone support IOS/Android. Networking knowledge such as TCP/IP, LAN/WAN. Ability to use own initiative to resolve issues and find solutions. Great interpersonal skills with the ability to engage with the end user using user-friendly language, putting the customer at the heart of everything you do. Analytical skills and a keen eye for detail. Enjoy working at pace and with colleagues across the business. Have a passion for continuous improvement and developing yourself and others. Like making decisions and love having accountability. Ability to give and receive constructive. feedback. Be adaptable and embrace change. What you will LOVE about the role of ICT Service desk Engineer? Annual salary of GBP28,000 Initial 12 month contract will potential opportunity thereafter Enhanced holidays, 33 days pro-rata per annum (including statutory holidays) rising to 38 days after 5 years service 35 hour working week (full time) Enhanced 5% employer contribution defined contribution pension Life Insurance, 1 time annual salary (additional 3 times annual salary if in the pension scheme) Access to a health cash plan Hybrid agile working arrangements Annual celebration of People and Business success Recognition scheme, with both financial and non-financial rewards Opportunities to develop and grow skills and experience Employee Assistance Programme Colleague Benefits Platform Values driven working environment Ongoing Learning and Development Paid time off for volunteering If this sounds like a role you will LOVE, please send your CV to us today! We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our Website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest. Are you on Facebook? Consider following our Facebook page as this is the first place where we post the most up to date vacancies, along with CV tips, interview techniques and so much more. Check us out on Facebook. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database.
Join Our Team as a 2nd Line Support Consultant Role: 2nd Line Engineer Salary: £35,000+ Location: Theale, Reading, RG7 4AQ About the company: We are a premier managed IT services provider based in the UK, specializing in delivering cutting-edge technology solutions across diverse sectors. From cloud computing to cybersecurity and data management, we're committed to providing top-notch services to our clients. Why this company? Industry-Leading Training: Shape your future with access to our Academy and top-notch training and development opportunities. Competitive Salary: Enjoy a competitive salary of £35,000, depending on experience, along with opportunities for progression. Hybrid Working: Balance your work and life with a flexible working arrangement, with 3 days in office and 2 days of home-working. Employee Benefits: Benefit from perks like 25 days of holiday (increasing with tenure), birthday off, health cash plan, life assurance, and more. Employee Wellbeing: Access our confidential Employee Assistance Programme (EAP) for support with bereavement, financial, health, and wellbeing issues. Fun Workplace: Enjoy a state-of-the-art office with free parking, a 24-hour gym, social events like Beer Fridays and Summer BBQs, and more! About the Role: We're seeking an experienced 2nd Line Support Consultant to join our dynamic service desk team. As an escalation point for 1st line engineers, you'll provide email and telephone-based technical support to our diverse client base, ensuring timely resolution of technical issues and adherence to SLAs. Key Responsibilities: Provide 2nd line technical support for hardware and software issues. Log all calls into the helpdesk system and ensure progress notes are added to each call. Manage the resolution of open calls and call actions across all customers. Take ownership of assigned incidents and manage them through to resolution. Research and implement technical solutions to resolve problems effectively. Provide on-site support for customers as needed. Deliver exceptional customer service and go above and beyond for our clients. Person, Skills & Experience: Proficiency in Microsoft Windows server (2012, 2016, and 2019) and O365. Strong troubleshooting experience in Azure, Hyper-V/VMware, Intune/MDM, Exchange, SQL Server, SharePoint, etc. Excellent general hardware/software troubleshooting and problem-solving skills. Advanced expertise in virtualization, firewall, networking, InTune/MDM, storage, Exchange, and SQL Server troubleshooting. APPLY immediately and be part of a collaborative, inclusive culture where your contributions are valued. Apply now to embark on a rewarding career journey with us!
May 01, 2024
Full time
Join Our Team as a 2nd Line Support Consultant Role: 2nd Line Engineer Salary: £35,000+ Location: Theale, Reading, RG7 4AQ About the company: We are a premier managed IT services provider based in the UK, specializing in delivering cutting-edge technology solutions across diverse sectors. From cloud computing to cybersecurity and data management, we're committed to providing top-notch services to our clients. Why this company? Industry-Leading Training: Shape your future with access to our Academy and top-notch training and development opportunities. Competitive Salary: Enjoy a competitive salary of £35,000, depending on experience, along with opportunities for progression. Hybrid Working: Balance your work and life with a flexible working arrangement, with 3 days in office and 2 days of home-working. Employee Benefits: Benefit from perks like 25 days of holiday (increasing with tenure), birthday off, health cash plan, life assurance, and more. Employee Wellbeing: Access our confidential Employee Assistance Programme (EAP) for support with bereavement, financial, health, and wellbeing issues. Fun Workplace: Enjoy a state-of-the-art office with free parking, a 24-hour gym, social events like Beer Fridays and Summer BBQs, and more! About the Role: We're seeking an experienced 2nd Line Support Consultant to join our dynamic service desk team. As an escalation point for 1st line engineers, you'll provide email and telephone-based technical support to our diverse client base, ensuring timely resolution of technical issues and adherence to SLAs. Key Responsibilities: Provide 2nd line technical support for hardware and software issues. Log all calls into the helpdesk system and ensure progress notes are added to each call. Manage the resolution of open calls and call actions across all customers. Take ownership of assigned incidents and manage them through to resolution. Research and implement technical solutions to resolve problems effectively. Provide on-site support for customers as needed. Deliver exceptional customer service and go above and beyond for our clients. Person, Skills & Experience: Proficiency in Microsoft Windows server (2012, 2016, and 2019) and O365. Strong troubleshooting experience in Azure, Hyper-V/VMware, Intune/MDM, Exchange, SQL Server, SharePoint, etc. Excellent general hardware/software troubleshooting and problem-solving skills. Advanced expertise in virtualization, firewall, networking, InTune/MDM, storage, Exchange, and SQL Server troubleshooting. APPLY immediately and be part of a collaborative, inclusive culture where your contributions are valued. Apply now to embark on a rewarding career journey with us!
IT Support Engineer Cheshire £25,000 - 28,000 DOE + Company Van & Fuel Card, 28 Days Holiday, Pension, Free Parking This is an excellent opportunity to join a fast-paced IT solutions specialist who are growing again due to winning a number of new contracts, this innovative MSP offers progression and development opportunities.This company are a thriving Managed Service Provider which offers a variety of IT services and solutions to a vast range of local enterprises. Due to their continued success they are expanding their Infrastructure and Networking team.In this role you will solve a variety of problems for clients, providing 1st and 2nd line support on software/network and IT hardware troubleshooting both remotely and at client sites.The ideal candidate will have good knowledge of TIL practices, Active Directory, Exchange, 365, Windows 10 and VPN. You will have some experience working in a 1st Line Support/Helpdesk role. You will also hold a full UK Driving License.This is a fantastic opportunity to join a fast-moving company with a large amount of accumulated experience and knowledge, where no two days are the same and where no one leaves without learning something new each day! The Role: Troubleshooting and resolving issues 1st Line Support On going monitoring and maintenance of client networks & infrastructure Mon to Fri, On-Site The Person: 1st Line IT Support experience Experience working with Microsoft Active Directory, Exchange, 365, Windows 10 & VPN Experience providing customer service Full UK Drivers Licence Reference Number: BBBH225258To apply for this role or to be considered for further roles, please click "Apply Now" or contact Ryan McIntyre at Rise Technical Recruitment.Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles.The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
May 01, 2024
Full time
IT Support Engineer Cheshire £25,000 - 28,000 DOE + Company Van & Fuel Card, 28 Days Holiday, Pension, Free Parking This is an excellent opportunity to join a fast-paced IT solutions specialist who are growing again due to winning a number of new contracts, this innovative MSP offers progression and development opportunities.This company are a thriving Managed Service Provider which offers a variety of IT services and solutions to a vast range of local enterprises. Due to their continued success they are expanding their Infrastructure and Networking team.In this role you will solve a variety of problems for clients, providing 1st and 2nd line support on software/network and IT hardware troubleshooting both remotely and at client sites.The ideal candidate will have good knowledge of TIL practices, Active Directory, Exchange, 365, Windows 10 and VPN. You will have some experience working in a 1st Line Support/Helpdesk role. You will also hold a full UK Driving License.This is a fantastic opportunity to join a fast-moving company with a large amount of accumulated experience and knowledge, where no two days are the same and where no one leaves without learning something new each day! The Role: Troubleshooting and resolving issues 1st Line Support On going monitoring and maintenance of client networks & infrastructure Mon to Fri, On-Site The Person: 1st Line IT Support experience Experience working with Microsoft Active Directory, Exchange, 365, Windows 10 & VPN Experience providing customer service Full UK Drivers Licence Reference Number: BBBH225258To apply for this role or to be considered for further roles, please click "Apply Now" or contact Ryan McIntyre at Rise Technical Recruitment.Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles.The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
1st / 2nd Line Support Engineer - MSP - £ 30 ,000 + on-call / call out fees Middlewich An award-winning MSP possessing over 20 years experience covering the North West, are looking for a 1st / 2nd Line Support Engineer with a good knowledge of Windows Server, Virtualisation and Networking & Security to join the experienced team.As Support Engineer you will have gained significant 1st line helpdesk experience providing varied technical support to customers and potentially had exposure to on-site support. It would be highly beneficial if you have gained this experience from a similar MSP environment, but other experience would also be considered. For example, keen IT Technicians with the right attitude and skill set. This is an office-based role but circa 20-25% would be spent on customer sites (generally within an hour of Cheshire) with also 1 week in every 4 spent on-call (24/7 cover) which is paid extra for being called out. This tends to be only for extreme circumstances that are critical issues and happens 1 or 2 times per month max. There is a company vehicle provided and a fuel card for business use.You will ideally have a skillset covering: Windows Server and associated technologies Virtualisation - VMware / Hyper-V Understanding of security solutions (e.g. firewall policies, VPN, IPS, filtering, EPDR) LAN/WAN technologies, with networking concepts such as TCP/IP, DHCP, DNS Knowledge of Microsoft 365. In the role you will accurately diagnose software and hardware faults and to be able to resolve a large proportion of client issues raised via remote networking and client site visits. At all times providing a high standard of customer care to clients, ensuring their problems are dealt with efficiently, maintaining contact and keeping clients informed of all progress. Interested to hear more? Don't worry if your CV isn't yet up to date, call Scott for an informal discussion - Additionally, send your current CV to - Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
May 01, 2024
Full time
1st / 2nd Line Support Engineer - MSP - £ 30 ,000 + on-call / call out fees Middlewich An award-winning MSP possessing over 20 years experience covering the North West, are looking for a 1st / 2nd Line Support Engineer with a good knowledge of Windows Server, Virtualisation and Networking & Security to join the experienced team.As Support Engineer you will have gained significant 1st line helpdesk experience providing varied technical support to customers and potentially had exposure to on-site support. It would be highly beneficial if you have gained this experience from a similar MSP environment, but other experience would also be considered. For example, keen IT Technicians with the right attitude and skill set. This is an office-based role but circa 20-25% would be spent on customer sites (generally within an hour of Cheshire) with also 1 week in every 4 spent on-call (24/7 cover) which is paid extra for being called out. This tends to be only for extreme circumstances that are critical issues and happens 1 or 2 times per month max. There is a company vehicle provided and a fuel card for business use.You will ideally have a skillset covering: Windows Server and associated technologies Virtualisation - VMware / Hyper-V Understanding of security solutions (e.g. firewall policies, VPN, IPS, filtering, EPDR) LAN/WAN technologies, with networking concepts such as TCP/IP, DHCP, DNS Knowledge of Microsoft 365. In the role you will accurately diagnose software and hardware faults and to be able to resolve a large proportion of client issues raised via remote networking and client site visits. At all times providing a high standard of customer care to clients, ensuring their problems are dealt with efficiently, maintaining contact and keeping clients informed of all progress. Interested to hear more? Don't worry if your CV isn't yet up to date, call Scott for an informal discussion - Additionally, send your current CV to - Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
TechNET IT Recruitment Limited
Bradford, Yorkshire
IT Support EngineerBradford Salary up to £35k Technet is currently partnered with a leading Global Manufacturing company that is currently looking for a It support engineer to join the team. As part of the Global IT Helpdesk, you will support users throughout the group, both in the UK and in Europe, providing 1st class support and resolving issues in a timely matter. You will be responsible for the following in the role. Providing 1st and 2nd line support both onsite and remotely Dealing with Software Installations Laptop/Desktop Builds in a windows environment Maintain and troubleshoot hardware Resolve and local and area network issues You will need the following skills for this role Previous experience working in a Help desk / Service desk environment Knowledge of Office 365, Windows, Networks and Active Directory Experience working on internal software. Ability to prioritise workload and follow tickets through to completion Excellent written and verbal communication skills Please get in touch for more information
May 01, 2024
Full time
IT Support EngineerBradford Salary up to £35k Technet is currently partnered with a leading Global Manufacturing company that is currently looking for a It support engineer to join the team. As part of the Global IT Helpdesk, you will support users throughout the group, both in the UK and in Europe, providing 1st class support and resolving issues in a timely matter. You will be responsible for the following in the role. Providing 1st and 2nd line support both onsite and remotely Dealing with Software Installations Laptop/Desktop Builds in a windows environment Maintain and troubleshoot hardware Resolve and local and area network issues You will need the following skills for this role Previous experience working in a Help desk / Service desk environment Knowledge of Office 365, Windows, Networks and Active Directory Experience working on internal software. Ability to prioritise workload and follow tickets through to completion Excellent written and verbal communication skills Please get in touch for more information
2nd Line Support Engineer - South East London/Kent - £28,000 - £36,000 + Excellent Benefits Overview: This position requires you to have a full UK driving licences and access to a vehicle An excellent opportunity has arisen with an award winning managed service provider for a Desktop Support Engineer to administer and support the customer's infrastructure, delivering 2nd line support.You will ensure the progression and swift resolution of calls logged with the Service Desk whilst managing client expectations in line with Service Level Agreements. Role & Responsibilities: Handle escalated calls from 1st line Service Desk team Administer and maintain customer infrastructure, including Active Directory, Azure AD, LAN, Internet access, firewalls and Exchange/Office 365 Monitor and troubleshoot server and network performance utilising the monitoring system to ensure any necessary action is taken Administer backup and disaster recovery systems and processes Management of relationships with third parties and suppliers Keep operational documentation up to date Attend client sites for issue resolution and pro-active maintenance Essential Skills & Experience: Minimum 3+ years experience on a helpdesk or technical support role Excellent knowledge of Microsoft Windows Server 2008/2012/2016/2019 including NLB and clustering Experience managing Azure, primarily Virtual Machine Infrastructure Good knowledge of Hyper-V and VMware ESX Strong knowledge of Microsoft Exchange Server, Office 365, SharePoint and Azure AD Strong knowledge/experience of troubleshooting networking protocols and technologies such as TCP/IP, DNS, DHCP, routing and vLANs Experience in managing Cisco switches and routers. Knowledge of Windows Script Host/VBScript/ PowerShell Desirable: Previous experience working for a Managed Service Provider or Consultancy Package: Basic salary ranging from £28,000 - £36,000 Hybrid working - 3 days onsite, 2 days WFH Excellent benefits package 25 days holiday Pension scheme
May 01, 2024
Full time
2nd Line Support Engineer - South East London/Kent - £28,000 - £36,000 + Excellent Benefits Overview: This position requires you to have a full UK driving licences and access to a vehicle An excellent opportunity has arisen with an award winning managed service provider for a Desktop Support Engineer to administer and support the customer's infrastructure, delivering 2nd line support.You will ensure the progression and swift resolution of calls logged with the Service Desk whilst managing client expectations in line with Service Level Agreements. Role & Responsibilities: Handle escalated calls from 1st line Service Desk team Administer and maintain customer infrastructure, including Active Directory, Azure AD, LAN, Internet access, firewalls and Exchange/Office 365 Monitor and troubleshoot server and network performance utilising the monitoring system to ensure any necessary action is taken Administer backup and disaster recovery systems and processes Management of relationships with third parties and suppliers Keep operational documentation up to date Attend client sites for issue resolution and pro-active maintenance Essential Skills & Experience: Minimum 3+ years experience on a helpdesk or technical support role Excellent knowledge of Microsoft Windows Server 2008/2012/2016/2019 including NLB and clustering Experience managing Azure, primarily Virtual Machine Infrastructure Good knowledge of Hyper-V and VMware ESX Strong knowledge of Microsoft Exchange Server, Office 365, SharePoint and Azure AD Strong knowledge/experience of troubleshooting networking protocols and technologies such as TCP/IP, DNS, DHCP, routing and vLANs Experience in managing Cisco switches and routers. Knowledge of Windows Script Host/VBScript/ PowerShell Desirable: Previous experience working for a Managed Service Provider or Consultancy Package: Basic salary ranging from £28,000 - £36,000 Hybrid working - 3 days onsite, 2 days WFH Excellent benefits package 25 days holiday Pension scheme
Our client is looking for an IT Infrastructure Engineer to join a small team in South Gloucestershire. This post will provide 2nd & 3rd line solutions, be subject matter expert support for technical incidents and problems across the organisations IT network, server, and desktop infrastructure. Client Details Our client are a leading local Financial Services provider in South Gloucestershire. Description IT Infrastructure Engineer will: Provide 2nd and 3rd line engineering solutions, providing subject matter expert support for technical incidents and problems across the Society's IT network, server, and desktop infrastructure. Contribute to infrastructure projects from conception to completion, ensuring pragmatic solution design, timely delivery and adherence to project goals and requirements. Commit to the delivery of cyber security and operational resilience strategies across our infrastructure to ensure the highest levels of security and compliance with industry regulations. Contribute to infrastructure architecture decisions leading to the development of a secure modern workplace environment. Develop and maintain comprehensive documentation related to infrastructure configurations, processes, and procedures. Stay informed about industry trends, emerging technologies, and best practices, and recommend strategies for continuous improvement. Where required perform 1st line user support tasks supporting the overall performance of the IT Helpdesk Profile IT Infrastructure Engineer will show: Proven track recored working with Autopilot, Endpoint / InTune / MS 365 / (Entra ID) Azure AD AWS Proven track record working within a small collaborative team Strong exposure in the full Microsoft 365 suite, including but not limited to Office, Teams, Data Loss Prevention, Microsoft Endpoint Manager, and Microsoft Application Manager. Knowledge of email security platforms, vulnerability management and IT networking techniques Ability to communicate effectively with staff at all levels Attention to detail and accuracy while remaining calm under pressure Well-developed oral and written communication skills Methodical and well organised Consultative approach, with the ability to simplify and articulate complex issues to a range of stakeholders Job Offer Salary up to £50,000 per year up to 10% annual bonus 10% Pension non- contributory 25 days annual leave Hybrid flexible working - 2 or 3 days on site, located 1 hour from South Gloucestershire. + much more like; Free car parking, health cover, training programmes.
May 01, 2024
Full time
Our client is looking for an IT Infrastructure Engineer to join a small team in South Gloucestershire. This post will provide 2nd & 3rd line solutions, be subject matter expert support for technical incidents and problems across the organisations IT network, server, and desktop infrastructure. Client Details Our client are a leading local Financial Services provider in South Gloucestershire. Description IT Infrastructure Engineer will: Provide 2nd and 3rd line engineering solutions, providing subject matter expert support for technical incidents and problems across the Society's IT network, server, and desktop infrastructure. Contribute to infrastructure projects from conception to completion, ensuring pragmatic solution design, timely delivery and adherence to project goals and requirements. Commit to the delivery of cyber security and operational resilience strategies across our infrastructure to ensure the highest levels of security and compliance with industry regulations. Contribute to infrastructure architecture decisions leading to the development of a secure modern workplace environment. Develop and maintain comprehensive documentation related to infrastructure configurations, processes, and procedures. Stay informed about industry trends, emerging technologies, and best practices, and recommend strategies for continuous improvement. Where required perform 1st line user support tasks supporting the overall performance of the IT Helpdesk Profile IT Infrastructure Engineer will show: Proven track recored working with Autopilot, Endpoint / InTune / MS 365 / (Entra ID) Azure AD AWS Proven track record working within a small collaborative team Strong exposure in the full Microsoft 365 suite, including but not limited to Office, Teams, Data Loss Prevention, Microsoft Endpoint Manager, and Microsoft Application Manager. Knowledge of email security platforms, vulnerability management and IT networking techniques Ability to communicate effectively with staff at all levels Attention to detail and accuracy while remaining calm under pressure Well-developed oral and written communication skills Methodical and well organised Consultative approach, with the ability to simplify and articulate complex issues to a range of stakeholders Job Offer Salary up to £50,000 per year up to 10% annual bonus 10% Pension non- contributory 25 days annual leave Hybrid flexible working - 2 or 3 days on site, located 1 hour from South Gloucestershire. + much more like; Free car parking, health cover, training programmes.
Morgan Hunt are working with a leading international professional practice, with an office in GlasgowAs the IT Support Engineer you will be responsible for providing 1st and 2nd linesupport working closely with the IT Manager to make sure all incidents are closed within a timely manner.Role Responsibilities Reporting to IT Manager and working alongside wider helpdesk team to ensure all business systems are supported and maintained to a high standard Assist with daily general IT Support to all group users. Support IT projects Provide onsite support where required across UK sitesYou will ideally have: Current full driving licence Familiar with windows 10 setup & rollout Office 365 Working knowledge of windows servers & active directory management IT HelpDesk administration experience. Exposure to cloud-based systems, Azure, AW Excellent communication, analytical and problem-solving skills Flexible working attitude Ability to manage priorities and workflowDetails £30,000- 35,000 Glasgow Hybrid Working- 2/3 days in the office Ideally they would like a driving licence to visit other sites Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.
May 01, 2024
Full time
Morgan Hunt are working with a leading international professional practice, with an office in GlasgowAs the IT Support Engineer you will be responsible for providing 1st and 2nd linesupport working closely with the IT Manager to make sure all incidents are closed within a timely manner.Role Responsibilities Reporting to IT Manager and working alongside wider helpdesk team to ensure all business systems are supported and maintained to a high standard Assist with daily general IT Support to all group users. Support IT projects Provide onsite support where required across UK sitesYou will ideally have: Current full driving licence Familiar with windows 10 setup & rollout Office 365 Working knowledge of windows servers & active directory management IT HelpDesk administration experience. Exposure to cloud-based systems, Azure, AW Excellent communication, analytical and problem-solving skills Flexible working attitude Ability to manage priorities and workflowDetails £30,000- 35,000 Glasgow Hybrid Working- 2/3 days in the office Ideally they would like a driving licence to visit other sites Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.
Circle Recruitment
Welwyn Garden City, Hertfordshire
2nd Line IT Support Engineer Welwyn Garden City (Hybrid working) £28,000 - £32,000 DOE A 2nd Line IT Support Engineer with good working knowledge of Office 365, Windows Server and ideally previous MSP experience is required by a well-established IT Managed Services Provider in Welwyn Garden City. Working in a rapidly growing and dynamic team providing top tech support to their SME client base, the role offers an exciting opportunity to work in a rewarding and fast paced environment. Key Skills include: Windows Server administration, Windows 11-10 Operating Systems Strong proficiency with Office 365 suite Active Directory, Group Policy Hardware and software troubleshooting Good experience with virtualisation technologies Exposure to cloud technologies e.g. Azure Good understanding of network protocols e.g. (TCP/IP, DNS/DHCP) Full UK Drivers licence and willingness to travel is essential It would be highly beneficial if the 2nd Line IT Support Engineer had previous MSP experience and relevant certifications e.g. CompTIA A+, and MS/AZ certifications. Roles and responsibilities: Provide 2nd line technical support to clients via telephone, email, remote assistance, and onsite visits. Diagnose and resolve IT issues related to desktops, servers, networks, and peripherals. Escalate unresolved issues to 3rd line support or other appropriate teams while ensuring timely resolution and effective communication with clients. Install, configure, and maintain hardware, software, and network infrastructure components. Participate in project-based work, including system upgrades, migrations, and deployments. Document all support activities, solutions, and configurations accurately and comprehensively. Proactively monitor client systems and infrastructure to identify and address potential issues before they escalate. With this opportunity, you will achieve: Starting salary from £28,000-£32,000 DOE Hybrid working - 2 days with office 28 days annual leave including bank holidays, rising with service Standard hours 9-5:30 Contributory pension scheme Clear progression path Plus much more Apply now to (dot) com to join our client's dynamic and friendly team. Key skills: Windows Server, 1st line, IT Support, IT Helpdesk, Cloud, VMware, Azure, AWS,IT Service desk, Azure, Endpoint, Intune, IT Infrastructure, Welwyn, Hertford, Hertfordshire, St Albans, Stevenage, Luton, Hemel Hempstead, Hatfield, Ware, Knebworth Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
May 01, 2024
Full time
2nd Line IT Support Engineer Welwyn Garden City (Hybrid working) £28,000 - £32,000 DOE A 2nd Line IT Support Engineer with good working knowledge of Office 365, Windows Server and ideally previous MSP experience is required by a well-established IT Managed Services Provider in Welwyn Garden City. Working in a rapidly growing and dynamic team providing top tech support to their SME client base, the role offers an exciting opportunity to work in a rewarding and fast paced environment. Key Skills include: Windows Server administration, Windows 11-10 Operating Systems Strong proficiency with Office 365 suite Active Directory, Group Policy Hardware and software troubleshooting Good experience with virtualisation technologies Exposure to cloud technologies e.g. Azure Good understanding of network protocols e.g. (TCP/IP, DNS/DHCP) Full UK Drivers licence and willingness to travel is essential It would be highly beneficial if the 2nd Line IT Support Engineer had previous MSP experience and relevant certifications e.g. CompTIA A+, and MS/AZ certifications. Roles and responsibilities: Provide 2nd line technical support to clients via telephone, email, remote assistance, and onsite visits. Diagnose and resolve IT issues related to desktops, servers, networks, and peripherals. Escalate unresolved issues to 3rd line support or other appropriate teams while ensuring timely resolution and effective communication with clients. Install, configure, and maintain hardware, software, and network infrastructure components. Participate in project-based work, including system upgrades, migrations, and deployments. Document all support activities, solutions, and configurations accurately and comprehensively. Proactively monitor client systems and infrastructure to identify and address potential issues before they escalate. With this opportunity, you will achieve: Starting salary from £28,000-£32,000 DOE Hybrid working - 2 days with office 28 days annual leave including bank holidays, rising with service Standard hours 9-5:30 Contributory pension scheme Clear progression path Plus much more Apply now to (dot) com to join our client's dynamic and friendly team. Key skills: Windows Server, 1st line, IT Support, IT Helpdesk, Cloud, VMware, Azure, AWS,IT Service desk, Azure, Endpoint, Intune, IT Infrastructure, Welwyn, Hertford, Hertfordshire, St Albans, Stevenage, Luton, Hemel Hempstead, Hatfield, Ware, Knebworth Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
Infrastruture Engineer/ 3rd line support Upto -£40,000 per anum. Full time hours - Flexible choice between 8.30am and 5.30pm Office, home and field based. Full driving licence required. Everpool Recruitment, are looking for an experienced Networking Engineer, to join our client based In Runcorn, the role is commutable from Mersey side, Cheshire or Manchester regions and is an office and site based position, with some remote working available.Are you passionate about working in telecommunications, with skills and experience established up to 3rd line infrastructure and helpdesk support? Do you thrive in an environment, of shared learning and developing ideas in a team? Our client is all about development and encouraging education as well as coaching team members to the best of their ability and you'll have a responsibility to train others too. About them; Our client is revolutionising the telecoms industry. Working with a number of different customers, in a variety of sectors to bring smoother connection, telephony, and desk top support forward!They have a commitment to looking after their large nationwide client base, and delivering excellent service, whilst transforming the way people connect and communicate digitally and the Network Engineer, will play a pivotal role in the process. About you? As a Network/3rd line Engineer, you will play a pivotal role in designing, implementing, and optimizing customers Network infrastructure. You must have experience with Network Infrastructure and installation/configuration. From deploying technologies to ensuring seamless connectivity, you'll be instrumental in maintaining the systems and hardware for their substantial customer base. You should be a team player, willing to bring new and fresh ideas to the department, able to work well with in a team, being able to motivate yourself and others along the way. You'll need to be able to prioritise and reprioritise quickly, working to strict timeframes and able to manage in a pressurised environment. Allow flexibility, whilst our client is happy for you to pick your working hours between Monday - Friday, we also ask for you to remain flexible around customer needs when on site too. Key Responsibilities:Design, configure, and maintain network infrastructure components: Providing 1st 2nd and 3rd line support. Install and configure network switches, routers, Wi-Fi networks and firewalls. Set up & Support clients with applications such as Microsoft 365. Install and administrate servers, laptops and PCs including operating systems and applications. Configure and administrate of the Network Attached Storage (NAS) data appliances. Perform system backups and recovery Implement network security measures to safeguard against cyber threats. Monitor network performance and troubleshoot issues to ensure maximum uptime. Working closely across all divisions, help desk, sales, and provisions to implement new technologies and initiatives. Hands on experience required to complete the role: Proficiency in networking protocols and technologies (LAN, WAN, VPN). Configuring DHCP and DNS. End user management - Local PC Configurations, (MACD) Experience and understanding of network cabling and rack design - Including the configuration of switches and routers. Understanding of incidents and service requests (network including LAN, ADSL, FTTC, FTTP, ETHERNET, ECT). Virtualisation software (Hyper-V) - using/managing VMs. Enterprise server operating systems (OS) (Windows Server 2012R2& Linux). Microsoft 365, exchange on-line, SharePoint and Azure. NAS - monitoring and storage assignments. Hands-on experience with network equipment (routers, switches, firewalls) from leading vendors. Strong analytical and problem-solving skills with a proactive approach to challenges. Excellent communication and interpersonal skills, as well as a great customer service manner. Additional information and what's on offer? Offering genuine flexible working, diversity, and inclusion within the team. You will be joining a small technical team, where you can make your mark and look to progress and further develop your skills and leadership. Here, you'll have the opportunity to work with industry experts, tackle complex challenges, and make a meaningful impact. 28 days holiday rising with service and including bank holidays Pension scheme Onsite parking Pool vehicles - 24 hours use Expensed mileage and lunch Company hotel credit card Should you wish to apply for the role or want to learn a little more about it, you can contact Josie Evans, at
May 01, 2024
Full time
Infrastruture Engineer/ 3rd line support Upto -£40,000 per anum. Full time hours - Flexible choice between 8.30am and 5.30pm Office, home and field based. Full driving licence required. Everpool Recruitment, are looking for an experienced Networking Engineer, to join our client based In Runcorn, the role is commutable from Mersey side, Cheshire or Manchester regions and is an office and site based position, with some remote working available.Are you passionate about working in telecommunications, with skills and experience established up to 3rd line infrastructure and helpdesk support? Do you thrive in an environment, of shared learning and developing ideas in a team? Our client is all about development and encouraging education as well as coaching team members to the best of their ability and you'll have a responsibility to train others too. About them; Our client is revolutionising the telecoms industry. Working with a number of different customers, in a variety of sectors to bring smoother connection, telephony, and desk top support forward!They have a commitment to looking after their large nationwide client base, and delivering excellent service, whilst transforming the way people connect and communicate digitally and the Network Engineer, will play a pivotal role in the process. About you? As a Network/3rd line Engineer, you will play a pivotal role in designing, implementing, and optimizing customers Network infrastructure. You must have experience with Network Infrastructure and installation/configuration. From deploying technologies to ensuring seamless connectivity, you'll be instrumental in maintaining the systems and hardware for their substantial customer base. You should be a team player, willing to bring new and fresh ideas to the department, able to work well with in a team, being able to motivate yourself and others along the way. You'll need to be able to prioritise and reprioritise quickly, working to strict timeframes and able to manage in a pressurised environment. Allow flexibility, whilst our client is happy for you to pick your working hours between Monday - Friday, we also ask for you to remain flexible around customer needs when on site too. Key Responsibilities:Design, configure, and maintain network infrastructure components: Providing 1st 2nd and 3rd line support. Install and configure network switches, routers, Wi-Fi networks and firewalls. Set up & Support clients with applications such as Microsoft 365. Install and administrate servers, laptops and PCs including operating systems and applications. Configure and administrate of the Network Attached Storage (NAS) data appliances. Perform system backups and recovery Implement network security measures to safeguard against cyber threats. Monitor network performance and troubleshoot issues to ensure maximum uptime. Working closely across all divisions, help desk, sales, and provisions to implement new technologies and initiatives. Hands on experience required to complete the role: Proficiency in networking protocols and technologies (LAN, WAN, VPN). Configuring DHCP and DNS. End user management - Local PC Configurations, (MACD) Experience and understanding of network cabling and rack design - Including the configuration of switches and routers. Understanding of incidents and service requests (network including LAN, ADSL, FTTC, FTTP, ETHERNET, ECT). Virtualisation software (Hyper-V) - using/managing VMs. Enterprise server operating systems (OS) (Windows Server 2012R2& Linux). Microsoft 365, exchange on-line, SharePoint and Azure. NAS - monitoring and storage assignments. Hands-on experience with network equipment (routers, switches, firewalls) from leading vendors. Strong analytical and problem-solving skills with a proactive approach to challenges. Excellent communication and interpersonal skills, as well as a great customer service manner. Additional information and what's on offer? Offering genuine flexible working, diversity, and inclusion within the team. You will be joining a small technical team, where you can make your mark and look to progress and further develop your skills and leadership. Here, you'll have the opportunity to work with industry experts, tackle complex challenges, and make a meaningful impact. 28 days holiday rising with service and including bank holidays Pension scheme Onsite parking Pool vehicles - 24 hours use Expensed mileage and lunch Company hotel credit card Should you wish to apply for the role or want to learn a little more about it, you can contact Josie Evans, at