Department: IT Location: Hybrid working between our head office (Aldgate, London) and home Hours of Work: 37.5 hours a week Contract: Full-time, permanent Salary: £25,000 – £28,000 per annum Closing date: Monday 7th August at 10am Annual Leave: 33 days (plus eight bank holidays) Benefits: Pension – 8% contribution Enhanced maternity, paternity, adoption and shared parental leave
Background:
Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help families care for their loved one. Every day, Admiral Nurses help families up and down the country to have the best life possible for as long as possible.
About the role:
The IT team plays an integral part in driving a rapidly expanding Dementia UK forward, from supplying equipment and managing our internal support function to leading on digital strategy. Our vision is to create a ‘Digital Dementia UK’ to transform business processes with technology, harness the power of the organisation’s data to create real insight and use innovation to support our Admiral Nurses in an ever-changing technological landscape.
The First Line Support Technician is the first line escalation point for all IT support queries (excluding those relating to clinical software). You will work with the Second and Third line Support Technicians, our Managed Service Provider, the Service Desk and Performance Manager and over 200 users to maintain and monitor IT systems including remote working solutions. You will understand and resolve technical issues in a prompt and professional manner and judge when to escalate to 2nd line, to keep the service running smoothly, therefore the ability to always provide great customer service, have solid technical knowledge and high IT admin skills is essential.
You will have proven experience in delivering at a high level and be at SFIA competency Level 3 for Incident management. Experience working in an IT Support/Helpdesk/Service Desk OR equivalent industry certification (CompTIA or Microsoft Certified) is highly desired.
This is a great opportunity to join a dedicated and fully supportive team to deliver a high-quality IT service in an ever-changing technological environment.
Our Culture and benefits:
We value our people so it’s important for us to create a working environment that looks after our workforce to achieve their full potential. You will become part of a diverse and dedicated team who are supported to not only use but develop your skills.
We offer a competitive salary, a generous benefits package including 33 days annual leave (plus 8 bank holidays), 8% pensions contribution alongside an environment where you can collaborate, be respected and thrive.
Dementia UK is proud to welcome everyone, we aim for a truly inclusive culture with talented diverse teams that represent a variety of backgrounds, perspectives and skills. We celebrate difference, individuality, and encourage everyone to join us and be their whole selves always.
Dementia UK are proud to be Disability Confident Committed.
Jul 25, 2023
Full time
Department: IT Location: Hybrid working between our head office (Aldgate, London) and home Hours of Work: 37.5 hours a week Contract: Full-time, permanent Salary: £25,000 – £28,000 per annum Closing date: Monday 7th August at 10am Annual Leave: 33 days (plus eight bank holidays) Benefits: Pension – 8% contribution Enhanced maternity, paternity, adoption and shared parental leave
Background:
Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help families care for their loved one. Every day, Admiral Nurses help families up and down the country to have the best life possible for as long as possible.
About the role:
The IT team plays an integral part in driving a rapidly expanding Dementia UK forward, from supplying equipment and managing our internal support function to leading on digital strategy. Our vision is to create a ‘Digital Dementia UK’ to transform business processes with technology, harness the power of the organisation’s data to create real insight and use innovation to support our Admiral Nurses in an ever-changing technological landscape.
The First Line Support Technician is the first line escalation point for all IT support queries (excluding those relating to clinical software). You will work with the Second and Third line Support Technicians, our Managed Service Provider, the Service Desk and Performance Manager and over 200 users to maintain and monitor IT systems including remote working solutions. You will understand and resolve technical issues in a prompt and professional manner and judge when to escalate to 2nd line, to keep the service running smoothly, therefore the ability to always provide great customer service, have solid technical knowledge and high IT admin skills is essential.
You will have proven experience in delivering at a high level and be at SFIA competency Level 3 for Incident management. Experience working in an IT Support/Helpdesk/Service Desk OR equivalent industry certification (CompTIA or Microsoft Certified) is highly desired.
This is a great opportunity to join a dedicated and fully supportive team to deliver a high-quality IT service in an ever-changing technological environment.
Our Culture and benefits:
We value our people so it’s important for us to create a working environment that looks after our workforce to achieve their full potential. You will become part of a diverse and dedicated team who are supported to not only use but develop your skills.
We offer a competitive salary, a generous benefits package including 33 days annual leave (plus 8 bank holidays), 8% pensions contribution alongside an environment where you can collaborate, be respected and thrive.
Dementia UK is proud to welcome everyone, we aim for a truly inclusive culture with talented diverse teams that represent a variety of backgrounds, perspectives and skills. We celebrate difference, individuality, and encourage everyone to join us and be their whole selves always.
Dementia UK are proud to be Disability Confident Committed.
POS established in 1986 are providers of reliable and cost effective Multi-Channel EPoS systems. We have a proven track record of installing systems throughout the UK which have given retailers and hospitality clients the necessary tools to trade successfully both in store and online.
We are POS software and hardware solution specialists providing EPoS Systems, Integrated Ecommerce, Order Processing and Stock Control Solutions to businesses of all sizes including independent, corporate and multi branch.
POS LTD is a company with a strong customer base and an ever expanding EPoS product. We seek a candidate who is invested in continuing our reputation for reliable and intuitive EPoS products.
Job Purpose
The role is to assist in generating fees through the management and development of existing and new clients, to contribute towards the achievement of the financial and other objectives of the Building Consultancy Team.
Hours:
Monday to Friday, 08:45 to 17:45. (1 hour Lunch)
On Call for emergency calls 1 weekend in 3. (Paid extra for weekend work)
Position summary
The key responsibilities for this role are the following:
The candidate will be tasked with supporting our existing customers on a daily basis
Recording customer issues and working through them in an organised fashion.
Testing existing software to ensure it runs smoothly
Finding any possible software issues
Testing new software and upgrading the customer systems.
The role includes the upkeep of all testing/customer documents.
Candidate Requirements:
The ideal candidate would be Microsoft certified and have good knowledge of Microsoft products/operating systems/networking and server setups.
The candidate should demonstrate a methodical and organised approach.
Some of the role is customer facing so a confident and polite telephone manner is required.
Customer training is usually performed remotely but there may be the occasional requirement for a site visit, so a full driver’s license is required.
May 03, 2022
Full time
POS established in 1986 are providers of reliable and cost effective Multi-Channel EPoS systems. We have a proven track record of installing systems throughout the UK which have given retailers and hospitality clients the necessary tools to trade successfully both in store and online.
We are POS software and hardware solution specialists providing EPoS Systems, Integrated Ecommerce, Order Processing and Stock Control Solutions to businesses of all sizes including independent, corporate and multi branch.
POS LTD is a company with a strong customer base and an ever expanding EPoS product. We seek a candidate who is invested in continuing our reputation for reliable and intuitive EPoS products.
Job Purpose
The role is to assist in generating fees through the management and development of existing and new clients, to contribute towards the achievement of the financial and other objectives of the Building Consultancy Team.
Hours:
Monday to Friday, 08:45 to 17:45. (1 hour Lunch)
On Call for emergency calls 1 weekend in 3. (Paid extra for weekend work)
Position summary
The key responsibilities for this role are the following:
The candidate will be tasked with supporting our existing customers on a daily basis
Recording customer issues and working through them in an organised fashion.
Testing existing software to ensure it runs smoothly
Finding any possible software issues
Testing new software and upgrading the customer systems.
The role includes the upkeep of all testing/customer documents.
Candidate Requirements:
The ideal candidate would be Microsoft certified and have good knowledge of Microsoft products/operating systems/networking and server setups.
The candidate should demonstrate a methodical and organised approach.
Some of the role is customer facing so a confident and polite telephone manner is required.
Customer training is usually performed remotely but there may be the occasional requirement for a site visit, so a full driver’s license is required.
Could you be our next IT Technician ? We are a specialist education supplier for all things IT related, currently on the hunt for a talented individual who can step up to a unique challenge.
IT Technician
£27,000 - £34,000 per year (DOE)
Car Allowance
Full Time, Permanent Role
Must Have Existing IT Knowledge (IPv4, VLANS etc)
Stoke-on-Trent, ST7 3RA
Please note: Applicants must be eligible to work in the UK
At ICTn, we are the go-to company for all things IT-related within the education supplier sector. Having been advising educational establishment for almost 20 years, we certainly know a thing or two about IT.
Our owners originally set out to fill a gap in the market – the provision of quality, independent, practical and relevant advice to all individuals in the education sector.
Now, supported by our highly skilled staff, we can confidently lay claim to being one of the UK’s leading specialist ICT providers. From server and storage advice to e-security, network installs and VOIP telephone systems, we cover a huge section of technical ground.
The Role
A wonderful opportunity has just arisen for the right individual to take on a highly rewarding Technician role within the company.
You will be required to visit customer sites in the Midlands and South East. Your day-to-day tasks will include:
Troubleshooting computer hardware and software issues.
Maintaining a log of all support provided.
Installing new hardware and software.
Providing telephone/remote support.
Completion and preparation of all site paperwork.
The Ideal Candidate
As an IT Technician you will need to understand how to maintain and fault find within a computer network, and have knowledge of some or all of the below:
Microsoft Server.
Windows 10.
Active Directory
Virtualistation Software.
Wi-Fi configuration and management.
Switch installation and configuration.
IPv4.
VLANS.
SharePoint
Benefits
Don’t miss this fantastic opportunity to develop your IT career. We can offer:
32 days holiday.
Laptop.
Phone or monthly contribution to own sim costs (usually £10).
Car allowance.
Fuel cost expenses.
Please note: a full DBS check will be carried out for this role
How to apply
If you have the skills and experience required for this Technician position, click “apply” or send your CV to info@ictn.co.uk and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.
You must be eligible to work in the UK.
Other suitable skills and experience includes: IT Technician, IT Engineer, Software Technician, Software Engineer, IT Support Technician, IT Operations Technician, ICT Technician, ICT Engineer, Offsite IT Technician, Computer Technician, Computer Engineer.
Jan 31, 2022
Full time
Could you be our next IT Technician ? We are a specialist education supplier for all things IT related, currently on the hunt for a talented individual who can step up to a unique challenge.
IT Technician
£27,000 - £34,000 per year (DOE)
Car Allowance
Full Time, Permanent Role
Must Have Existing IT Knowledge (IPv4, VLANS etc)
Stoke-on-Trent, ST7 3RA
Please note: Applicants must be eligible to work in the UK
At ICTn, we are the go-to company for all things IT-related within the education supplier sector. Having been advising educational establishment for almost 20 years, we certainly know a thing or two about IT.
Our owners originally set out to fill a gap in the market – the provision of quality, independent, practical and relevant advice to all individuals in the education sector.
Now, supported by our highly skilled staff, we can confidently lay claim to being one of the UK’s leading specialist ICT providers. From server and storage advice to e-security, network installs and VOIP telephone systems, we cover a huge section of technical ground.
The Role
A wonderful opportunity has just arisen for the right individual to take on a highly rewarding Technician role within the company.
You will be required to visit customer sites in the Midlands and South East. Your day-to-day tasks will include:
Troubleshooting computer hardware and software issues.
Maintaining a log of all support provided.
Installing new hardware and software.
Providing telephone/remote support.
Completion and preparation of all site paperwork.
The Ideal Candidate
As an IT Technician you will need to understand how to maintain and fault find within a computer network, and have knowledge of some or all of the below:
Microsoft Server.
Windows 10.
Active Directory
Virtualistation Software.
Wi-Fi configuration and management.
Switch installation and configuration.
IPv4.
VLANS.
SharePoint
Benefits
Don’t miss this fantastic opportunity to develop your IT career. We can offer:
32 days holiday.
Laptop.
Phone or monthly contribution to own sim costs (usually £10).
Car allowance.
Fuel cost expenses.
Please note: a full DBS check will be carried out for this role
How to apply
If you have the skills and experience required for this Technician position, click “apply” or send your CV to info@ictn.co.uk and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.
You must be eligible to work in the UK.
Other suitable skills and experience includes: IT Technician, IT Engineer, Software Technician, Software Engineer, IT Support Technician, IT Operations Technician, ICT Technician, ICT Engineer, Offsite IT Technician, Computer Technician, Computer Engineer.
IT Infrastructure Engineer My client, a Manufacturing company are looking for an experienced Infrastructure Engineer to join their team and maintain the companies IT Infrastructure responsible for over 200 users! Whilst keeping on top of the Servers, Networks, Desktops and Telephones you will lead the way for future IT implementations and change. Role: IT Infrastructure Engineer Salary: up to 45,000 Location : Wellingborough Key Responsibilities: Leading incidents and requests to resolution. Plan and perform the design and installation of a brand-new ERP System. Monitor network performance and troubleshoot support, installations, deployment for servers, networks, desktop and telephony infrastructure. Conducting regular security audits and implementing robust measures to safeguard my clients data and systems against cyber threats. Manage and maintain my clients server infrastructure to provide optimal performance and uptime within applications. Technologies: Windows Server Windows OS Azure Intune Veeam VMWare Hyper V If this sounds like it could be for you, then please APPLY NOW or send your CV directly to Charles Roscoe at Allegiance Technology! Locations: Rothwell, Rushton, Desborough, Corby, Geddington, Burton Latimer, Thrapston, Wellingborough, Finedon, Market Harborough, Northampton, Rushden Key Words: IT Technician, ICT Technician, IT Engineer, IT Support Analyst, IT Field Engineer, Senior IT Technician, Infrastructure Engineer, Network Engineer, Senior IT Engineer
Apr 18, 2024
Full time
IT Infrastructure Engineer My client, a Manufacturing company are looking for an experienced Infrastructure Engineer to join their team and maintain the companies IT Infrastructure responsible for over 200 users! Whilst keeping on top of the Servers, Networks, Desktops and Telephones you will lead the way for future IT implementations and change. Role: IT Infrastructure Engineer Salary: up to 45,000 Location : Wellingborough Key Responsibilities: Leading incidents and requests to resolution. Plan and perform the design and installation of a brand-new ERP System. Monitor network performance and troubleshoot support, installations, deployment for servers, networks, desktop and telephony infrastructure. Conducting regular security audits and implementing robust measures to safeguard my clients data and systems against cyber threats. Manage and maintain my clients server infrastructure to provide optimal performance and uptime within applications. Technologies: Windows Server Windows OS Azure Intune Veeam VMWare Hyper V If this sounds like it could be for you, then please APPLY NOW or send your CV directly to Charles Roscoe at Allegiance Technology! Locations: Rothwell, Rushton, Desborough, Corby, Geddington, Burton Latimer, Thrapston, Wellingborough, Finedon, Market Harborough, Northampton, Rushden Key Words: IT Technician, ICT Technician, IT Engineer, IT Support Analyst, IT Field Engineer, Senior IT Technician, Infrastructure Engineer, Network Engineer, Senior IT Engineer
1st/2nd Line Support Engineer My client, a Manufacturing company are looking for a 1st/2nd Line Support Engineer to welcome to their team based in Wellingborough. You will be tackling both 1st & 2nd Line tickets and occasionally travelling out to sites to provide in-person support. Location: Wellingborough Salary: up to 32,000 Key Responsibilities: Office 365 administration involving password resets, user licensing Mobile Device Management via Intune. Troubleshooting and fixing Printers Implementing a brand-new ERP System Technologies: Azure Windows Server Windows OS Office 365 Sharepoint Intune Networking Firewalls If this sounds like it could be for you, then please APPLY NOW or send your CV directly to Charles Roscoe at Allegiance Technology! Locations: Rothwell, Rushton, Desborough, Corby, Geddington, Burton Latimer, Thrapston, Wellingborough, Finedon, Market Harborough, Northampton, Rushden Key Words: 1st Line, First Line, 2nd Line, Second Line, IT Technician, ICT Technician, IT Engineer, IT Support Analyst, Service Desk Analyst, Helpdesk Analyst
Apr 18, 2024
Full time
1st/2nd Line Support Engineer My client, a Manufacturing company are looking for a 1st/2nd Line Support Engineer to welcome to their team based in Wellingborough. You will be tackling both 1st & 2nd Line tickets and occasionally travelling out to sites to provide in-person support. Location: Wellingborough Salary: up to 32,000 Key Responsibilities: Office 365 administration involving password resets, user licensing Mobile Device Management via Intune. Troubleshooting and fixing Printers Implementing a brand-new ERP System Technologies: Azure Windows Server Windows OS Office 365 Sharepoint Intune Networking Firewalls If this sounds like it could be for you, then please APPLY NOW or send your CV directly to Charles Roscoe at Allegiance Technology! Locations: Rothwell, Rushton, Desborough, Corby, Geddington, Burton Latimer, Thrapston, Wellingborough, Finedon, Market Harborough, Northampton, Rushden Key Words: 1st Line, First Line, 2nd Line, Second Line, IT Technician, ICT Technician, IT Engineer, IT Support Analyst, Service Desk Analyst, Helpdesk Analyst
Join Our Team as a Technical Manager / Technical Project Manager! Are you passionate about creating unforgettable events and ensuring seamless technical execution? Our client is a leading company in the events industry seeking a dynamic individual to join our team in the role of Technical Manager / Technical Project Manager. Responsibilities: Develop proposals and quotations for events, collaborating closely with project managers to guarantee successful planning and execution. Oversee on-site event management from setup to teardown, including crew coordination. Manage freelance technicians on-site, assigning tasks to meet deadlines effectively. Assist Operations by recommending suitable freelance technicians from our database for projects. Demonstrate comprehensive knowledge of our equipment inventory and functionalities. Monitor budgets to optimize profitability while maintaining high-quality standards. Push creative boundaries to deliver exceptional events within client budgets. Collaborate with warehouse team to ensure equipment is well-maintained and prepared for projects. Act as the primary technical contact for project managers, coordinating all technical aspects. Enhance project kits with necessary technical equipment for seamless operation. Create detailed technical documentation for project drawings, including lighting plots and equipment positions. Provide accurate power and rigging load calculations as needed for equipment allocation. Uphold company health and safety policies in collaboration with project managers. Manage equipment utilization and recommend innovative technologies that add value for both the company and clients. Skills & Attributes: Background in events, technical management, or equipment hire industries with supplier and subcontractor experience. Proficiency in event technology brands like d&b, Analog Way, Robe, Chamsys, and Avolites. Extensive knowledge of video, audio, lighting, and rigging ; experience working with bands and touring artists. Familiarity with technical CAD drawings ; experience with VectorWorks preferred. BS7909 certification preferred; basic understanding of temporary electrical systems required. Ability to create video schematics for complex systems preferred; basic knowledge essential. Strong attention to detail under pressure and tight deadlines. Positive, personable demeanor with excellent communication skills. If you are ready to take on a challenging yet rewarding role in a dynamic environment where creativity meets technical expertise, apply now to be part of our innovative team! Join us in creating exceptional experiences for our clients while pushing the boundaries of event technology. Let's make unforgettable moments together!
Apr 18, 2024
Full time
Join Our Team as a Technical Manager / Technical Project Manager! Are you passionate about creating unforgettable events and ensuring seamless technical execution? Our client is a leading company in the events industry seeking a dynamic individual to join our team in the role of Technical Manager / Technical Project Manager. Responsibilities: Develop proposals and quotations for events, collaborating closely with project managers to guarantee successful planning and execution. Oversee on-site event management from setup to teardown, including crew coordination. Manage freelance technicians on-site, assigning tasks to meet deadlines effectively. Assist Operations by recommending suitable freelance technicians from our database for projects. Demonstrate comprehensive knowledge of our equipment inventory and functionalities. Monitor budgets to optimize profitability while maintaining high-quality standards. Push creative boundaries to deliver exceptional events within client budgets. Collaborate with warehouse team to ensure equipment is well-maintained and prepared for projects. Act as the primary technical contact for project managers, coordinating all technical aspects. Enhance project kits with necessary technical equipment for seamless operation. Create detailed technical documentation for project drawings, including lighting plots and equipment positions. Provide accurate power and rigging load calculations as needed for equipment allocation. Uphold company health and safety policies in collaboration with project managers. Manage equipment utilization and recommend innovative technologies that add value for both the company and clients. Skills & Attributes: Background in events, technical management, or equipment hire industries with supplier and subcontractor experience. Proficiency in event technology brands like d&b, Analog Way, Robe, Chamsys, and Avolites. Extensive knowledge of video, audio, lighting, and rigging ; experience working with bands and touring artists. Familiarity with technical CAD drawings ; experience with VectorWorks preferred. BS7909 certification preferred; basic understanding of temporary electrical systems required. Ability to create video schematics for complex systems preferred; basic knowledge essential. Strong attention to detail under pressure and tight deadlines. Positive, personable demeanor with excellent communication skills. If you are ready to take on a challenging yet rewarding role in a dynamic environment where creativity meets technical expertise, apply now to be part of our innovative team! Join us in creating exceptional experiences for our clients while pushing the boundaries of event technology. Let's make unforgettable moments together!
Data Centre Technician £28000 - £32000 Hendon Must Haves/Additional Information Copper Cabling Fibre Cabling Customer Service Focused Flexible Team Player For the first 8 weeks of employment, they will be working in Farnborough as training - ideally would have a Driving License as a means of travelling to the different location. Experienced in data cabling and flexible to travel to other data centres if required. will be predominantly based at the Farnborough Site and would have to live within a 30-40-minute commute of that area and you will need to be eligible to undertake SC clearance. On call - 5% of salary as an annual bonus, will be required one in every 5 weeks. Working Hours: Monday-Friday, rotating shifts, early shift 0600-14:30, middle shift 10:00-18:30, late shift 14:30-23:00 Description Overall purpose of the job: Responsible for providing customer support to our large and diverse client base ensuring Service Levels are maintained and the ticketing system is fully up to date. Key responsibilities for this job: Installation of server, network and storage hardware with associated cabling/patching Perform cabling/patching duties of both copper and fibre for a variety of different client requirements Decommission hardware and prepare for shipping whilst coordinating with third party couriers Perform various remote hands duties within Data Centers which include power cycling equipment, replacing failed hardware components, re-seating network cards and testing cabling Perform regular checks for network activity, firewall status and display errors through LED alerts or system monitoring tools Perform audit work for clients cabling and hardware and produce supporting documentation Work closely with both internal and external client teams to assist in diagnosis and resolution of incidents across a range of technologies Act as an access host for visitors of our clients to their Data Centre's Maintain a professional and disciplined approach at all times when working within client Data Centre's Uphold adherence to ISO 9001, ISO 27001, ISO 20000 & ITIL standards and best practices Manage and process Access, Remote hands and delivery tickets for co-location clients and internal works Show competency with local policies and procedures of our third-party Data Centre providers Ensure Data Centre's are in a clean and presentable manor at all times Gain understanding of basic support functions within the Data Centre with a view to progress into other roles within the Data Centre and the wider business Participate in 24x7x365 on call Rota to provide support for client access at Data Centre's, Client Migrations, Smart Hands Requests, Installation works for Managed Hosted clients, Scheduled maintenances/upgrades for Managed Hosting and Infrastructure upgrades, Circuit Down/Faults and any other works deemed Out Of Hours Internally or by our Clients Skills and experience required: Must meet SC and BPSS security clearance vetting and approval requirements Previous experience in a similar role would be advantageous but not essential Ability to work well under pressure whilst maintaining attention to detail and being able to make informed decisions Well organized and self-motivated with the ability to work alone and as part of team Excellent written and verbal communication skills Full UK Driving License and personal car is essential for this position Logical in your approach to troubleshooting, problem solving and fault diagnosis Ability to take ownership of issues and following through to resolution Willingness to learn with friendly, professional and flexible attitude
Apr 18, 2024
Full time
Data Centre Technician £28000 - £32000 Hendon Must Haves/Additional Information Copper Cabling Fibre Cabling Customer Service Focused Flexible Team Player For the first 8 weeks of employment, they will be working in Farnborough as training - ideally would have a Driving License as a means of travelling to the different location. Experienced in data cabling and flexible to travel to other data centres if required. will be predominantly based at the Farnborough Site and would have to live within a 30-40-minute commute of that area and you will need to be eligible to undertake SC clearance. On call - 5% of salary as an annual bonus, will be required one in every 5 weeks. Working Hours: Monday-Friday, rotating shifts, early shift 0600-14:30, middle shift 10:00-18:30, late shift 14:30-23:00 Description Overall purpose of the job: Responsible for providing customer support to our large and diverse client base ensuring Service Levels are maintained and the ticketing system is fully up to date. Key responsibilities for this job: Installation of server, network and storage hardware with associated cabling/patching Perform cabling/patching duties of both copper and fibre for a variety of different client requirements Decommission hardware and prepare for shipping whilst coordinating with third party couriers Perform various remote hands duties within Data Centers which include power cycling equipment, replacing failed hardware components, re-seating network cards and testing cabling Perform regular checks for network activity, firewall status and display errors through LED alerts or system monitoring tools Perform audit work for clients cabling and hardware and produce supporting documentation Work closely with both internal and external client teams to assist in diagnosis and resolution of incidents across a range of technologies Act as an access host for visitors of our clients to their Data Centre's Maintain a professional and disciplined approach at all times when working within client Data Centre's Uphold adherence to ISO 9001, ISO 27001, ISO 20000 & ITIL standards and best practices Manage and process Access, Remote hands and delivery tickets for co-location clients and internal works Show competency with local policies and procedures of our third-party Data Centre providers Ensure Data Centre's are in a clean and presentable manor at all times Gain understanding of basic support functions within the Data Centre with a view to progress into other roles within the Data Centre and the wider business Participate in 24x7x365 on call Rota to provide support for client access at Data Centre's, Client Migrations, Smart Hands Requests, Installation works for Managed Hosted clients, Scheduled maintenances/upgrades for Managed Hosting and Infrastructure upgrades, Circuit Down/Faults and any other works deemed Out Of Hours Internally or by our Clients Skills and experience required: Must meet SC and BPSS security clearance vetting and approval requirements Previous experience in a similar role would be advantageous but not essential Ability to work well under pressure whilst maintaining attention to detail and being able to make informed decisions Well organized and self-motivated with the ability to work alone and as part of team Excellent written and verbal communication skills Full UK Driving License and personal car is essential for this position Logical in your approach to troubleshooting, problem solving and fault diagnosis Ability to take ownership of issues and following through to resolution Willingness to learn with friendly, professional and flexible attitude
Trust Payments have an exciting opportunity for an IT Technician to join the team. Location: Bangor, Wales Salary: Competitive + Benefits Job Type: Permanent, Full-Time About Us: Trust Payments is a global unified payment technology group that was formed in 2019 combining technology and financial services into an omnichannel solution. The new business model has enabled Trust Payments to establish itself as a leading Fintech Payments group. IT Technician This Role: - Working as part of the IT Helpdesk team who are the first line IT support for Trust Payments staff seeking assistance using and accessing the company s IT systems and services - Overseeing the installation and configuration of computer hardware and software within the company, and the configuration of user accounts - Assistance and maintenance of mobile and desk telephony systems - Assistance and maintenance of Audio Visual equipment, meeting room equipment, and collaborative work tools IT Technician Key Responsibilities: - Serve as First Line Support for staff seeking technical assistance for all IT issues raised via the Zendesk ticketing system, over the phone, and in person - Diagnose hardware and software faults, document discoveries and interactions within the ticketing system, and escalate issues to 2nd and 3rd line assistance as needed - Troubleshoot and repair computer systems, hardware, and peripherals. Liaising with third party suppliers for supply and support of equipment under warranty - Undertake user account management tasks, onboarding and offboarding of staff, and maintain records of permissions granted or revoked - Install and configure laptops and desktops for deployment to end users - Maintain an accurate inventory record of hardware and user permissions - Server room organisation and maintenance work (server rack mounting, UPS installation, network and power cable runs) - Generator and/or air conditioning unit monitoring and testing - Create and maintain technical and non-technical instructional articles hosted on the company self-help portal - Comply with all legislation and codes of practice appropriate to the role - Comply with the Health and Safety at work Act (1974) and relevant directives in all activities - Compliance on all relevant aspects of the GDPR as appropriate to the role IT Technician Experience & Qualifications: - Able to work on your own as well as part of a team - Ability to lift and/or move up to 10 kilograms - Valid UK passport Experience needed in: - IT Support and/or Customer Service role, awareness the challenges of maintaining a good workspace environment - Assisting and maintaining all aspects of Laptops, Monitors, Mobile Phones, and general desktop equipment - Using Microsoft 365 Admin Centre for user account management - Installing/troubleshooting Microsoft Windows 11 and Microsoft Office packages - Using a customer service ticketing tool, such as Zendesk - Writing training materials, undertake direct training and guidance of users on the use of IT equipment Advantageous to have experience in any of the following: - Experience with Switches, Servers, Wi-Fi, and Audio-Visual equipment - Experience using Atlassian suite (Jira and Confluence) - Experience with access issues to AWS - Experience using ePOS equipment - Entry level IT qualifications - Apple MacOS experience IT Technician Benefits: - Opportunity to be part of a rapidly scaling and market-leading Fintech business - Health and Wellbeing ethos including regular wellness sessions, fitness and nutrition and other events as well as internally qualified mental health first aiders - Family-friendly enhanced benefits/policies - Pension, Healthcare, Life Assurance - Social events and team building We acknowledge the value that a diverse and inclusive working environment brings to Trust Payments. We celebrate the differences that people can bring through their cultures, backgrounds, and perspectives. We are dedicated to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other protected characteristic. During the recruitment process we welcome you to inform us confidentially of any special adjustments required to participate fully in our recruitment experience. To submit your CV for this exciting IT Technician opportunity, please click Apply now!
Apr 18, 2024
Full time
Trust Payments have an exciting opportunity for an IT Technician to join the team. Location: Bangor, Wales Salary: Competitive + Benefits Job Type: Permanent, Full-Time About Us: Trust Payments is a global unified payment technology group that was formed in 2019 combining technology and financial services into an omnichannel solution. The new business model has enabled Trust Payments to establish itself as a leading Fintech Payments group. IT Technician This Role: - Working as part of the IT Helpdesk team who are the first line IT support for Trust Payments staff seeking assistance using and accessing the company s IT systems and services - Overseeing the installation and configuration of computer hardware and software within the company, and the configuration of user accounts - Assistance and maintenance of mobile and desk telephony systems - Assistance and maintenance of Audio Visual equipment, meeting room equipment, and collaborative work tools IT Technician Key Responsibilities: - Serve as First Line Support for staff seeking technical assistance for all IT issues raised via the Zendesk ticketing system, over the phone, and in person - Diagnose hardware and software faults, document discoveries and interactions within the ticketing system, and escalate issues to 2nd and 3rd line assistance as needed - Troubleshoot and repair computer systems, hardware, and peripherals. Liaising with third party suppliers for supply and support of equipment under warranty - Undertake user account management tasks, onboarding and offboarding of staff, and maintain records of permissions granted or revoked - Install and configure laptops and desktops for deployment to end users - Maintain an accurate inventory record of hardware and user permissions - Server room organisation and maintenance work (server rack mounting, UPS installation, network and power cable runs) - Generator and/or air conditioning unit monitoring and testing - Create and maintain technical and non-technical instructional articles hosted on the company self-help portal - Comply with all legislation and codes of practice appropriate to the role - Comply with the Health and Safety at work Act (1974) and relevant directives in all activities - Compliance on all relevant aspects of the GDPR as appropriate to the role IT Technician Experience & Qualifications: - Able to work on your own as well as part of a team - Ability to lift and/or move up to 10 kilograms - Valid UK passport Experience needed in: - IT Support and/or Customer Service role, awareness the challenges of maintaining a good workspace environment - Assisting and maintaining all aspects of Laptops, Monitors, Mobile Phones, and general desktop equipment - Using Microsoft 365 Admin Centre for user account management - Installing/troubleshooting Microsoft Windows 11 and Microsoft Office packages - Using a customer service ticketing tool, such as Zendesk - Writing training materials, undertake direct training and guidance of users on the use of IT equipment Advantageous to have experience in any of the following: - Experience with Switches, Servers, Wi-Fi, and Audio-Visual equipment - Experience using Atlassian suite (Jira and Confluence) - Experience with access issues to AWS - Experience using ePOS equipment - Entry level IT qualifications - Apple MacOS experience IT Technician Benefits: - Opportunity to be part of a rapidly scaling and market-leading Fintech business - Health and Wellbeing ethos including regular wellness sessions, fitness and nutrition and other events as well as internally qualified mental health first aiders - Family-friendly enhanced benefits/policies - Pension, Healthcare, Life Assurance - Social events and team building We acknowledge the value that a diverse and inclusive working environment brings to Trust Payments. We celebrate the differences that people can bring through their cultures, backgrounds, and perspectives. We are dedicated to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other protected characteristic. During the recruitment process we welcome you to inform us confidentially of any special adjustments required to participate fully in our recruitment experience. To submit your CV for this exciting IT Technician opportunity, please click Apply now!
IT Support Engineer - Up to 30k - Birmingham City Centre Role: IT Support Engineer Location: Birmingham City Centre Salary: Up to 30k Benefits: Competitive Salary 25 days Holiday + bank 2 days from home a week Company Car Birthday gifts and day off Company trips away Are you looking to advance your IT career? Fed up with limited progression opportunities and feeling stuck in first-line support? This opening provides seasoned IT support engineers exposure to technologies and infrastructures that can significantly enrich their skill set. The company is seeking a dynamic addition to their service desk team. If you have over three years of experience in the IT industry and aspire to elevate not only your career but also your financial prospects, then this opportunity is tailor-made for you. You are an ideal candidate for this role if you have: Over three years of IT experience Proficiency in Windows OS, Office 365, Active Directory, Azure, and VMware/Hyper-V Key Skills required: Active Directory and Group Policy Windows Servers Virtual Machines Office 365 and Exchange Servers Networking fundamentals including DNS, DHCP, and TCP/IP Cloud Technologies such as Azure and AWS Possession of a Full UK Driving License If you're excited about joining a dynamic, industry-leading organization committed to advancing your career and sponsoring your certifications, don't hesitate to apply for this role promptly. Reach out to me via email at connor com to express your interest. 1st Line Support, 2nd Line Support, 3rd Line Support, AD, Office 365, Windows OS, macOS, Hardware, Hyper-V, Citrix, Servers, Networking, Security, VMware, Technician, Support Engineer, Service Desk In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 18, 2024
Full time
IT Support Engineer - Up to 30k - Birmingham City Centre Role: IT Support Engineer Location: Birmingham City Centre Salary: Up to 30k Benefits: Competitive Salary 25 days Holiday + bank 2 days from home a week Company Car Birthday gifts and day off Company trips away Are you looking to advance your IT career? Fed up with limited progression opportunities and feeling stuck in first-line support? This opening provides seasoned IT support engineers exposure to technologies and infrastructures that can significantly enrich their skill set. The company is seeking a dynamic addition to their service desk team. If you have over three years of experience in the IT industry and aspire to elevate not only your career but also your financial prospects, then this opportunity is tailor-made for you. You are an ideal candidate for this role if you have: Over three years of IT experience Proficiency in Windows OS, Office 365, Active Directory, Azure, and VMware/Hyper-V Key Skills required: Active Directory and Group Policy Windows Servers Virtual Machines Office 365 and Exchange Servers Networking fundamentals including DNS, DHCP, and TCP/IP Cloud Technologies such as Azure and AWS Possession of a Full UK Driving License If you're excited about joining a dynamic, industry-leading organization committed to advancing your career and sponsoring your certifications, don't hesitate to apply for this role promptly. Reach out to me via email at connor com to express your interest. 1st Line Support, 2nd Line Support, 3rd Line Support, AD, Office 365, Windows OS, macOS, Hardware, Hyper-V, Citrix, Servers, Networking, Security, VMware, Technician, Support Engineer, Service Desk In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Scout Recruiting is now working with a business, local to Stamford, to recruit for an IT Desktop Support/Technician/Administrator. You will play a critical role in providing technical assistance and support to end-users within the organisation ensuring they can work efficiently and effectively with minimal disruptions. Your primary responsibility will be to ensure the smooth operation of computer systems, software, and hardware by resolving technical issues and providing timely support. You will be the first point of contact for all IT related inquiries and will be responsible for troubleshooting, diagnosing, and resolving a wide range of technical problems. This is a permanent Monday to Friday full time role. Salary up to £25,000 with additional non salaried benefits on top. Supporting employees based within the UK Office and overseas, working closely with the IT Team in the American HQ. With the support of the onsite IT Manager, you will be required to resolve internal issues via phone, email, and remote support. Key Responsibilities Resolving End User Issues Setting up new computers Creating new users Resetting passwords Tracking Issues Desk-side Support Documentation Helpdesk Ticketing using Dell KACE System Hardware Setup & Breakdown Imaging Computers Software Installation Key Skills IT Support desk/First Tier Support experience Good IT qualifications Background troubleshooting Windows 10 / 11 Desktop Operating systems Basic networking (TCP/IP, DNS, routers, switches, firewalls, VPN, Wireless technologies) knowledge Can confidently fix hardware breaks. Hyper-V/VM Ware understanding Strong problem solving skills Great customer service skillset Short listing will start week immediately.This role is ideal if you live in the location of Stamford, Bourne, Grantham, South Witham, Peterborough, Colsterworth, Melton Mowbray, Oakham and the surrounding areas.
Apr 18, 2024
Full time
Scout Recruiting is now working with a business, local to Stamford, to recruit for an IT Desktop Support/Technician/Administrator. You will play a critical role in providing technical assistance and support to end-users within the organisation ensuring they can work efficiently and effectively with minimal disruptions. Your primary responsibility will be to ensure the smooth operation of computer systems, software, and hardware by resolving technical issues and providing timely support. You will be the first point of contact for all IT related inquiries and will be responsible for troubleshooting, diagnosing, and resolving a wide range of technical problems. This is a permanent Monday to Friday full time role. Salary up to £25,000 with additional non salaried benefits on top. Supporting employees based within the UK Office and overseas, working closely with the IT Team in the American HQ. With the support of the onsite IT Manager, you will be required to resolve internal issues via phone, email, and remote support. Key Responsibilities Resolving End User Issues Setting up new computers Creating new users Resetting passwords Tracking Issues Desk-side Support Documentation Helpdesk Ticketing using Dell KACE System Hardware Setup & Breakdown Imaging Computers Software Installation Key Skills IT Support desk/First Tier Support experience Good IT qualifications Background troubleshooting Windows 10 / 11 Desktop Operating systems Basic networking (TCP/IP, DNS, routers, switches, firewalls, VPN, Wireless technologies) knowledge Can confidently fix hardware breaks. Hyper-V/VM Ware understanding Strong problem solving skills Great customer service skillset Short listing will start week immediately.This role is ideal if you live in the location of Stamford, Bourne, Grantham, South Witham, Peterborough, Colsterworth, Melton Mowbray, Oakham and the surrounding areas.
Job Title: Service Desk Analyst Location: Edinburgh Salary: 24,000 - 28,000 Key Skills: MSP Background, O365, Azure, IOS, Microsoft, Teams As a leading IT solutions provider, our client prides themselves on fostering a culture of innovation, collaboration, and excellence. You'll find yourself surrounded by a team of passionate individuals dedicated to delivering top-tier IT services to a diverse range of clients. Join our client and become part of a dynamic team where your skills are valued, your ideas are heard, and your potential is limitless. The Role: So, what will you be doing as a Service Desk Analyst ? Respond promptly and effectively to incoming technical support tickets from clients. Perform in-depth troubleshooting and analysis of technical issues escalated from first-line support. Provide expert-level assistance to resolve complex IT problems related to hardware, software, and network infrastructure. Diagnose and resolve issues with operating systems, applications, and peripherals. Utilize remote access tools to troubleshoot and resolve issues for clients located off-site. Collaborate closely with other technicians to ensure timely resolution of escalated tickets. Document all troubleshooting steps, solutions, and outcomes in the ticketing system for future reference. Escalate unresolved issues to third-line support or appropriate IT teams for further investigation and resolution. Communicate effectively with clients to provide updates on the status of their technical support tickets. Proactively identify recurring issues and recommend improvements to prevent future incidents. Stay up-to-date on emerging technologies and industry best practices to enhance technical knowledge and skills. What are we looking for in our next Service Desk Analyst ? MSP Experience is highly desirable Office 365 On Premises infrastructure Azure infrastructure Desktop support Spam filtering Teams Telephony Microsoft Intune Microsoft SharePoint Document Libraries and One Drive Network configuration and support 3rd Party application support iOS Support Our client is keen to get this position filled ASAP, so if you feel you have the skills and desire to provide passion and drive as the next Service Desk Analyst, this is the opportunity for you! So, if you are interested in joining a well-established, renowned, globally recognised organisation working with experts in their field as the next Service Desk Analyst, hit that apply button now! Perks and Benefits: Life insurance Private Medical Insurance and other Health benefits Group Income Protection Get your Birthday off! Annual Pay Progression Progression Path and Promotions Training provided to attain certifications. Submit your updated resume and a cover letter outlining your experience and enthusiasm for joining and we can discuss your application today! Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Apr 18, 2024
Full time
Job Title: Service Desk Analyst Location: Edinburgh Salary: 24,000 - 28,000 Key Skills: MSP Background, O365, Azure, IOS, Microsoft, Teams As a leading IT solutions provider, our client prides themselves on fostering a culture of innovation, collaboration, and excellence. You'll find yourself surrounded by a team of passionate individuals dedicated to delivering top-tier IT services to a diverse range of clients. Join our client and become part of a dynamic team where your skills are valued, your ideas are heard, and your potential is limitless. The Role: So, what will you be doing as a Service Desk Analyst ? Respond promptly and effectively to incoming technical support tickets from clients. Perform in-depth troubleshooting and analysis of technical issues escalated from first-line support. Provide expert-level assistance to resolve complex IT problems related to hardware, software, and network infrastructure. Diagnose and resolve issues with operating systems, applications, and peripherals. Utilize remote access tools to troubleshoot and resolve issues for clients located off-site. Collaborate closely with other technicians to ensure timely resolution of escalated tickets. Document all troubleshooting steps, solutions, and outcomes in the ticketing system for future reference. Escalate unresolved issues to third-line support or appropriate IT teams for further investigation and resolution. Communicate effectively with clients to provide updates on the status of their technical support tickets. Proactively identify recurring issues and recommend improvements to prevent future incidents. Stay up-to-date on emerging technologies and industry best practices to enhance technical knowledge and skills. What are we looking for in our next Service Desk Analyst ? MSP Experience is highly desirable Office 365 On Premises infrastructure Azure infrastructure Desktop support Spam filtering Teams Telephony Microsoft Intune Microsoft SharePoint Document Libraries and One Drive Network configuration and support 3rd Party application support iOS Support Our client is keen to get this position filled ASAP, so if you feel you have the skills and desire to provide passion and drive as the next Service Desk Analyst, this is the opportunity for you! So, if you are interested in joining a well-established, renowned, globally recognised organisation working with experts in their field as the next Service Desk Analyst, hit that apply button now! Perks and Benefits: Life insurance Private Medical Insurance and other Health benefits Group Income Protection Get your Birthday off! Annual Pay Progression Progression Path and Promotions Training provided to attain certifications. Submit your updated resume and a cover letter outlining your experience and enthusiasm for joining and we can discuss your application today! Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Technology Services Group
Newcastle Upon Tyne, Tyne And Wear
Job Title: IT Services Manager Location: Newcastle Upon Tyne Salary: Up To 40k Per Annum Job type: Full Time, Permanent Who are we? TSG (Technology Services Group) are a Managed IT Services provider servicing businesses UK Wide. At TSG our people have a passion for delivering exceptional customer service, something which is proven in our consistent world class NPS score of . Our values are Team TSG, Service Excellence and Shared Growth, these sit at the core of our business helping us to achieve our mission. Why should I work for TSG? It is our people that make TSG what it is and a great place to work. We put a lot of work in to creating a trusted, open, fair culture and as a result, we have been named as one of the ' UKs Top 50 Best Large Companies ' and one of the ' Top 15 Technology Companies ' to work for. In addition, we have been awarded a 2-star accreditation for ' Outstanding ' employee engagement. Here's why; Our open and honest culture where feedback is taken on-board and acted upon The monthly wellbeing check-ins we complete with all staff and the support provided off the back of those where needed Our social events. In addition to regular virtual quizzes and other ad hoc team building events, we launched the very first 'TSG Festival' in 2021, Team TSG's feedback was so positive that we have decided to make it a yearly event Two paid CSR days per annum that you can use towards giving something back Our charity fundraising - TSG have raised over 20,000 in the last 2 years for our current chosen charity Mental Health UK. We have also recently launched our very own 'TSG Foundation' Our responsibility as a business to the environment as we are working towards becoming a net carbon zero business Flexible working policy Relaxed dress policy Excellent progression opportunities, training and support, including recognised qualifications Job responsibilities will include, but are not limited to; Measure and monitor service management delivery against established key performance indicators. Manage Incident and Request Management ensuing correct categorisation, prioritisation, investigation, and resolution of incidents. Manage Change Management processes to ensure coordinated changes release are performed as well as retrospective reviews and improvements. Manage Asset Management processes ensuring inventory is kept up to date. Assist with the completion of internal IT tickets. Assist with Problem Management analysis of tickets looking for trends and root causes of incidents. Deploy and develop technical solutions using Security-by-design principles. Work in partnership with Information Security function to maintain IT risk register and governing process. Assist with Business Continuity ensuring recovery plans are maintained for all systems hosting critical processes. Play a technical role in tabletop exercises and assist the business when responding to Security incidents Develop maintenance schedules to ensure that the infrastructure is fit for purpose, and to reduce risks of system outage. Identify potential areas of weakness in Infrastructure and implementing strategies to address risks. Ensure that TSG are appropriately and legally licensed for all software applications in use. Work in partnership with Information Security function to maintain TSGs Information Asset Register. Knowledge, Skills & Experience; Understanding Cyber Security and Security principles. Excellent communication style, able to keep calm under pressure and defuse difficult customer situations. An inquisitive individual, keen to investigate the root cause of issues and use their understanding of software systems to methodically work through problems. Minimum 3 years' experience in Infrastructure roles. Strong understanding of core Microsoft technologies such as Active Directory, Office 365, MDM, Azure. Experience of PowerShell to manage Azure/ 365. Strong understanding of Security and best practices. Experience of networking systems, including switching, VOIP, wireless, firewall and WAN technologies. Familiarisation working in GDPR, ISO27001 and NIST-based environments. Benefits; Company bonus scheme 25 days annual leave + public holidays Life assurance 4 x Salary Contributory pension scheme at 4% matched Electric Vehicle Salary Sacrifice Perk box discounts Paid CSR Days Company sick pay Income protection cover Enhanced Maternity and Paternity pay Home-based and hybrid opportunities Long service benefits including increased annual leave accrued with service Cycle to work scheme Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: IT Helpdesk, IT Support Manager, IT Support, IT Support Technician, ICT IT Service Desk Manager, IT Systems Manager, ICT Technician, IT Systems Support, IT Technician, Information Technology may also be considered for this role.
Apr 18, 2024
Full time
Job Title: IT Services Manager Location: Newcastle Upon Tyne Salary: Up To 40k Per Annum Job type: Full Time, Permanent Who are we? TSG (Technology Services Group) are a Managed IT Services provider servicing businesses UK Wide. At TSG our people have a passion for delivering exceptional customer service, something which is proven in our consistent world class NPS score of . Our values are Team TSG, Service Excellence and Shared Growth, these sit at the core of our business helping us to achieve our mission. Why should I work for TSG? It is our people that make TSG what it is and a great place to work. We put a lot of work in to creating a trusted, open, fair culture and as a result, we have been named as one of the ' UKs Top 50 Best Large Companies ' and one of the ' Top 15 Technology Companies ' to work for. In addition, we have been awarded a 2-star accreditation for ' Outstanding ' employee engagement. Here's why; Our open and honest culture where feedback is taken on-board and acted upon The monthly wellbeing check-ins we complete with all staff and the support provided off the back of those where needed Our social events. In addition to regular virtual quizzes and other ad hoc team building events, we launched the very first 'TSG Festival' in 2021, Team TSG's feedback was so positive that we have decided to make it a yearly event Two paid CSR days per annum that you can use towards giving something back Our charity fundraising - TSG have raised over 20,000 in the last 2 years for our current chosen charity Mental Health UK. We have also recently launched our very own 'TSG Foundation' Our responsibility as a business to the environment as we are working towards becoming a net carbon zero business Flexible working policy Relaxed dress policy Excellent progression opportunities, training and support, including recognised qualifications Job responsibilities will include, but are not limited to; Measure and monitor service management delivery against established key performance indicators. Manage Incident and Request Management ensuing correct categorisation, prioritisation, investigation, and resolution of incidents. Manage Change Management processes to ensure coordinated changes release are performed as well as retrospective reviews and improvements. Manage Asset Management processes ensuring inventory is kept up to date. Assist with the completion of internal IT tickets. Assist with Problem Management analysis of tickets looking for trends and root causes of incidents. Deploy and develop technical solutions using Security-by-design principles. Work in partnership with Information Security function to maintain IT risk register and governing process. Assist with Business Continuity ensuring recovery plans are maintained for all systems hosting critical processes. Play a technical role in tabletop exercises and assist the business when responding to Security incidents Develop maintenance schedules to ensure that the infrastructure is fit for purpose, and to reduce risks of system outage. Identify potential areas of weakness in Infrastructure and implementing strategies to address risks. Ensure that TSG are appropriately and legally licensed for all software applications in use. Work in partnership with Information Security function to maintain TSGs Information Asset Register. Knowledge, Skills & Experience; Understanding Cyber Security and Security principles. Excellent communication style, able to keep calm under pressure and defuse difficult customer situations. An inquisitive individual, keen to investigate the root cause of issues and use their understanding of software systems to methodically work through problems. Minimum 3 years' experience in Infrastructure roles. Strong understanding of core Microsoft technologies such as Active Directory, Office 365, MDM, Azure. Experience of PowerShell to manage Azure/ 365. Strong understanding of Security and best practices. Experience of networking systems, including switching, VOIP, wireless, firewall and WAN technologies. Familiarisation working in GDPR, ISO27001 and NIST-based environments. Benefits; Company bonus scheme 25 days annual leave + public holidays Life assurance 4 x Salary Contributory pension scheme at 4% matched Electric Vehicle Salary Sacrifice Perk box discounts Paid CSR Days Company sick pay Income protection cover Enhanced Maternity and Paternity pay Home-based and hybrid opportunities Long service benefits including increased annual leave accrued with service Cycle to work scheme Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: IT Helpdesk, IT Support Manager, IT Support, IT Support Technician, ICT IT Service Desk Manager, IT Systems Manager, ICT Technician, IT Systems Support, IT Technician, Information Technology may also be considered for this role.
Introduction: Our client, a leading company in the Rail Communications sector, is currently seeking a highly skilled Comms Technician to join their team on a contract basis. This is an excellent opportunity to contribute to an important project in the industry. Key Responsibilities The successful candidate will be responsible for: Carrying out non-intrusive surveys. Installation of communication equipment (CCTV, PAVA, Access control etc.) Being compliant with safety and quality standards. Adhering to health and safety regulations throughout all activities. Job Requirements The ideal candidate will have: Previous experience in a similar role with significant experience working on SISS systems. A valid PTS certification Understanding of Birmingham New Street station (preferable) Excellent communication and organisational skills. The ability to work effectively as part of a team. A proactive and problem-solving mindset. Attention to detail and a commitment to excellence. If you would be interested in this exciting opportunity, please apply with a CV or alternatively contact Jaden Pace from Matchtech We look forward to receiving your application! Apply now!
Apr 18, 2024
Contractor
Introduction: Our client, a leading company in the Rail Communications sector, is currently seeking a highly skilled Comms Technician to join their team on a contract basis. This is an excellent opportunity to contribute to an important project in the industry. Key Responsibilities The successful candidate will be responsible for: Carrying out non-intrusive surveys. Installation of communication equipment (CCTV, PAVA, Access control etc.) Being compliant with safety and quality standards. Adhering to health and safety regulations throughout all activities. Job Requirements The ideal candidate will have: Previous experience in a similar role with significant experience working on SISS systems. A valid PTS certification Understanding of Birmingham New Street station (preferable) Excellent communication and organisational skills. The ability to work effectively as part of a team. A proactive and problem-solving mindset. Attention to detail and a commitment to excellence. If you would be interested in this exciting opportunity, please apply with a CV or alternatively contact Jaden Pace from Matchtech We look forward to receiving your application! Apply now!
Service Desk Technician Chalfont - Shift Rota basis 25,000 + Hybrid + Education Funding An incredible opportunity awaits an ambitious person who is looking to start their IT career to flourish within an established company in an exciting role. In this position, you will provide comprehensive technical support for the company's clients as well as employees. This role enables you to further develop your existing knowledge in IT and is most suitable for a junior engineer who is looking to kick start their IT career. As a Service Desk Technician, you will be responsible for logging incidents into the helpdesk system, engages customers to understand and address their requirements, provide technical support for a diverse range of devices including laptops, Macs, mobiles, and studios. The company is an esteemed military organization, committed to supporting and advocating for the UK armed forces, their families, and veterans, provides specialized services. Due to organic growth within their IT department, they are looking for an additional engineer to help support the team when someone goes on leave. This opportunity allows you to expand your experience within the IT sector and work with cutting-edge Microsoft technologies. The role involves a shift-based rota where you will work early weeks, late weeks, home weeks and office weeks. The opportunity to work from home being available during home weeks. The ideal candidate will possess some background knowledge in IT this could be during an IT related degree, certifications or during work experience. Be looking to get into IT and have a keen interest in developing their knowledge. It would be desirable if you had some exposure to Office 365, Azure and basic networking infrastructure. This is a fantastic opportunity to be able to work with the latest IT technologies, work with an established company and further progress your IT career with progression and training being available within the company. The company provides the opportunity to learn through Udemy. The person: Recent graduate, newly certified, or deeply passionate about IT with foundational knowledge Able to commute to Chalfont Grove by car, bike, or on foot. Desirable to have knowledge in Office 365, Active Directory, Azure, and basic networking. Strong communication skills and ability to collaborate effectively in a team to resolve customer issues. The role: Log incidents and service requests into our helpdesk system with comprehensive documentation. Engage with customers to promptly address technical concerns, demonstrating effective communication skills. Provide technical support for laptops, Macs, mobiles, and studios, troubleshooting and resolving issues. Undertake additional duties as required to contribute to the success of our service delivery team. Reference Number: BBBH(phone number removed) To apply for this role or to be considered for further roles, please click "Apply Now," or contact Mo Islam at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications, and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
Apr 18, 2024
Full time
Service Desk Technician Chalfont - Shift Rota basis 25,000 + Hybrid + Education Funding An incredible opportunity awaits an ambitious person who is looking to start their IT career to flourish within an established company in an exciting role. In this position, you will provide comprehensive technical support for the company's clients as well as employees. This role enables you to further develop your existing knowledge in IT and is most suitable for a junior engineer who is looking to kick start their IT career. As a Service Desk Technician, you will be responsible for logging incidents into the helpdesk system, engages customers to understand and address their requirements, provide technical support for a diverse range of devices including laptops, Macs, mobiles, and studios. The company is an esteemed military organization, committed to supporting and advocating for the UK armed forces, their families, and veterans, provides specialized services. Due to organic growth within their IT department, they are looking for an additional engineer to help support the team when someone goes on leave. This opportunity allows you to expand your experience within the IT sector and work with cutting-edge Microsoft technologies. The role involves a shift-based rota where you will work early weeks, late weeks, home weeks and office weeks. The opportunity to work from home being available during home weeks. The ideal candidate will possess some background knowledge in IT this could be during an IT related degree, certifications or during work experience. Be looking to get into IT and have a keen interest in developing their knowledge. It would be desirable if you had some exposure to Office 365, Azure and basic networking infrastructure. This is a fantastic opportunity to be able to work with the latest IT technologies, work with an established company and further progress your IT career with progression and training being available within the company. The company provides the opportunity to learn through Udemy. The person: Recent graduate, newly certified, or deeply passionate about IT with foundational knowledge Able to commute to Chalfont Grove by car, bike, or on foot. Desirable to have knowledge in Office 365, Active Directory, Azure, and basic networking. Strong communication skills and ability to collaborate effectively in a team to resolve customer issues. The role: Log incidents and service requests into our helpdesk system with comprehensive documentation. Engage with customers to promptly address technical concerns, demonstrating effective communication skills. Provide technical support for laptops, Macs, mobiles, and studios, troubleshooting and resolving issues. Undertake additional duties as required to contribute to the success of our service delivery team. Reference Number: BBBH(phone number removed) To apply for this role or to be considered for further roles, please click "Apply Now," or contact Mo Islam at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications, and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
1st Line Support Engineer My client, an award-winning Managed Service Provider based in Cambridgeshire, is looking for a 1st Line Support Engineer to join their team! This role offers an exciting opportunity to work in a friendly, but challenging, environment whereby you will be highly appreciated. Location: Cambridge Salary: Up to 25,000 Working hours: Between 10am-6pm Responsibilities: Providing excellent customer experience, through issue resolution, and friendly customer service Answering and logging incoming call and chat support requests Maintaining detailed, accurate notes and time records Troubleshooting and resolving technical issues until resolution or escalation Referencing and updating client documentation and user guides Liaising with 3rd party software vendors Escalate incidents and service requests to 2nd line support where necessary Key skills: Windows Server & Desktop Office 365 administration and troubleshooting Familiarity with Active Directory, user management, and group policies. Networking experience If you are a skilled Service Desk Engineer seeking an opportunity to make a meaningful impact while advancing your career in the dynamic realm of Managed Service Providers, please apply with an up-to-date copy of your CV! Key skills: IT Support, IT Technician, IT Engineer, 1st Line, First Line, Support Engineer, IT Analyst Location: Cambridgeshire, Cambridge, Huntingdon, St Ives, March, Corby, Ounde, Peterborough, Stanford, Wellingborough, Sawtry, St Neots
Apr 18, 2024
Full time
1st Line Support Engineer My client, an award-winning Managed Service Provider based in Cambridgeshire, is looking for a 1st Line Support Engineer to join their team! This role offers an exciting opportunity to work in a friendly, but challenging, environment whereby you will be highly appreciated. Location: Cambridge Salary: Up to 25,000 Working hours: Between 10am-6pm Responsibilities: Providing excellent customer experience, through issue resolution, and friendly customer service Answering and logging incoming call and chat support requests Maintaining detailed, accurate notes and time records Troubleshooting and resolving technical issues until resolution or escalation Referencing and updating client documentation and user guides Liaising with 3rd party software vendors Escalate incidents and service requests to 2nd line support where necessary Key skills: Windows Server & Desktop Office 365 administration and troubleshooting Familiarity with Active Directory, user management, and group policies. Networking experience If you are a skilled Service Desk Engineer seeking an opportunity to make a meaningful impact while advancing your career in the dynamic realm of Managed Service Providers, please apply with an up-to-date copy of your CV! Key skills: IT Support, IT Technician, IT Engineer, 1st Line, First Line, Support Engineer, IT Analyst Location: Cambridgeshire, Cambridge, Huntingdon, St Ives, March, Corby, Ounde, Peterborough, Stanford, Wellingborough, Sawtry, St Neots
An exciting opportunity has arisen for an IT Support engineer to join my client in West Sussex. This role will see you working within a small team where you will take responsibility for ensuring the reliability of IT systems and direct the support team in their day-to-day tasks. Responsibilities: Support a wide range of services including, network devices, security, data protection, Office 365, print management, mobile device management etc. Ensure that team members follow the agreed ticket escalation protocol Ensure fair distribution of helpdesk tickets and related tasks, and escalate as necessary to the ICT Services Coordinator Facilitate the installation and maintenance of software and hardware Oversee the database of users, network access rights, and Group Policy and Active Directory Required experience: 1st - 2nd line support across a variety of tech including: Windows and Apple OS Office 365 It would be ideal if you had experience working with the following: Active directory, DHCP, DNS, Group policy etc. Mobile Device management Networking The salary for the role is up to 40k + benefits. The location for this role is commutable from Chichester, Petersfield, Bognor Regis, Horsham, Worthing and the surrounding areas. To apply for the role, please respond to this advert or email (url removed) Related terms: 1st line support, 2nd line support, support technician, technical support engineer. First line support, second line support. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Apr 18, 2024
Full time
An exciting opportunity has arisen for an IT Support engineer to join my client in West Sussex. This role will see you working within a small team where you will take responsibility for ensuring the reliability of IT systems and direct the support team in their day-to-day tasks. Responsibilities: Support a wide range of services including, network devices, security, data protection, Office 365, print management, mobile device management etc. Ensure that team members follow the agreed ticket escalation protocol Ensure fair distribution of helpdesk tickets and related tasks, and escalate as necessary to the ICT Services Coordinator Facilitate the installation and maintenance of software and hardware Oversee the database of users, network access rights, and Group Policy and Active Directory Required experience: 1st - 2nd line support across a variety of tech including: Windows and Apple OS Office 365 It would be ideal if you had experience working with the following: Active directory, DHCP, DNS, Group policy etc. Mobile Device management Networking The salary for the role is up to 40k + benefits. The location for this role is commutable from Chichester, Petersfield, Bognor Regis, Horsham, Worthing and the surrounding areas. To apply for the role, please respond to this advert or email (url removed) Related terms: 1st line support, 2nd line support, support technician, technical support engineer. First line support, second line support. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
1st Line Support Technician - Burton-on-Trent Join a leading healthcare company dedicated to enhancing patient care through innovative and cutting-edge technology. As our client continues to grow, they are seeking a dynamic and skilled 1st Line Support Technician to join their team. Position Overview: As a 1st Line Support Technician, you will play a vital role in providing technical assistance and support to staff across various business departments. Your primary responsibility will be to troubleshoot and resolve technical issues promptly to ensure seamless operations across the service desk. The ideal candidate will possess excellent communication skills and strong problem-solving abilities. Key Responsibilities: Provide first-line technical support to end-users, including troubleshooting microsoft related technology inlcuding Windows 10/11 & Office 365. Respond to support requests via phone or email and escalate complex issues to the appropriate team members when necessary. Install, configure, and maintain computer systems, printers, and other peripherals. Assist in user account management, including password resets and access permissions. Document technical procedures and create knowledge base articles for end-user self-help. Collaborate with IT team members to implement and support IT projects and initiatives. Key Skills required: Experience using a service desk ticketing system. Strong knowledge of Windows operating systems (Windows 10, Windows Server) and Microsoft Office Suite. Familiarity with Active Directory, Exchange, and basic networking concepts. Excellent troubleshooting and problem-solving skills with a methodical approach. Exceptional interpersonal and communication skills, with the ability to interact professionally with users at all levels. Ability to work independently and prioritize tasks in a fast-paced environment. Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) would be useful. Salary: For this position, my client are offering a salary of up to £24,000, plus excellent benefits. Crimson is acting as an employment agency regarding this vacancy. The link to Crimson's Privacy Statement is here, should you wish to view prior to applying for this vacancy.
Apr 18, 2024
Full time
1st Line Support Technician - Burton-on-Trent Join a leading healthcare company dedicated to enhancing patient care through innovative and cutting-edge technology. As our client continues to grow, they are seeking a dynamic and skilled 1st Line Support Technician to join their team. Position Overview: As a 1st Line Support Technician, you will play a vital role in providing technical assistance and support to staff across various business departments. Your primary responsibility will be to troubleshoot and resolve technical issues promptly to ensure seamless operations across the service desk. The ideal candidate will possess excellent communication skills and strong problem-solving abilities. Key Responsibilities: Provide first-line technical support to end-users, including troubleshooting microsoft related technology inlcuding Windows 10/11 & Office 365. Respond to support requests via phone or email and escalate complex issues to the appropriate team members when necessary. Install, configure, and maintain computer systems, printers, and other peripherals. Assist in user account management, including password resets and access permissions. Document technical procedures and create knowledge base articles for end-user self-help. Collaborate with IT team members to implement and support IT projects and initiatives. Key Skills required: Experience using a service desk ticketing system. Strong knowledge of Windows operating systems (Windows 10, Windows Server) and Microsoft Office Suite. Familiarity with Active Directory, Exchange, and basic networking concepts. Excellent troubleshooting and problem-solving skills with a methodical approach. Exceptional interpersonal and communication skills, with the ability to interact professionally with users at all levels. Ability to work independently and prioritize tasks in a fast-paced environment. Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) would be useful. Salary: For this position, my client are offering a salary of up to £24,000, plus excellent benefits. Crimson is acting as an employment agency regarding this vacancy. The link to Crimson's Privacy Statement is here, should you wish to view prior to applying for this vacancy.
1st/2nd Line Support Engineer My client is looking for a Microsoft Windows proficient 1st/2nd Line Technician to join their team in the Bristol office! You will be involved in a brand-new ERP System implementation and will be joining a team of 3 engineers providing support to over 150 end users, getting involved in project work involving hardware builds and deployments whilst providing general remote support via a ticketing system! Location: Bristol Salary: Up To £29,000 Key Responsibilities: User Onboarding/Decommissioning, Password Resets, Allowing Licenses Deploying software and providing application support ERP System Implementation Printer Support Technologies: Windows OS Active Directory Office 365 Sharepoint Hyper V Azure Veeam ERP Systems Benefits: 22 Days Annual Leave + Bank Holidays Cycle to Work Scheme Training and Development Plans Company Product Discount If this sounds like it could be for you, then please APPLY NOW or send your CV directly to Charles Roscoe at Allegiance Technology! Locations: Long Ashton, Easton, Redland, Knowle West, Maiden Head, Kingswood, Mangotsfield, Bath, Nailsea, Clevedon, Chepstow Key Words: 1st Line, First Line, 2nd Line, Second Line, IT Technician, ICT Technician, IT Engineer, IT Support Analyst, Service Desk Analyst, Helpdesk Analyst
Apr 18, 2024
Full time
1st/2nd Line Support Engineer My client is looking for a Microsoft Windows proficient 1st/2nd Line Technician to join their team in the Bristol office! You will be involved in a brand-new ERP System implementation and will be joining a team of 3 engineers providing support to over 150 end users, getting involved in project work involving hardware builds and deployments whilst providing general remote support via a ticketing system! Location: Bristol Salary: Up To £29,000 Key Responsibilities: User Onboarding/Decommissioning, Password Resets, Allowing Licenses Deploying software and providing application support ERP System Implementation Printer Support Technologies: Windows OS Active Directory Office 365 Sharepoint Hyper V Azure Veeam ERP Systems Benefits: 22 Days Annual Leave + Bank Holidays Cycle to Work Scheme Training and Development Plans Company Product Discount If this sounds like it could be for you, then please APPLY NOW or send your CV directly to Charles Roscoe at Allegiance Technology! Locations: Long Ashton, Easton, Redland, Knowle West, Maiden Head, Kingswood, Mangotsfield, Bath, Nailsea, Clevedon, Chepstow Key Words: 1st Line, First Line, 2nd Line, Second Line, IT Technician, ICT Technician, IT Engineer, IT Support Analyst, Service Desk Analyst, Helpdesk Analyst
Education Support Professionals Ltd
Manchester, Lancashire
Part Time on-site ICT Technician - Central Manchester - £140-180 per day neg Small secondary level College with 6th form in Central Manchester needs a part time IT Technician, flexible and customer focussed, with good experience of 1st and some 2nd line IT and Network Support and maintenance. Working with an offsite network manager, you will be very staff and student facing, providing support for mostly Microsoft Technologies for around 240 students and staff up to 6th form as well as O365, Intune, Azure and hybrid on site Active Directory, Network Changes, DNS, DHCP and a Device Migration Project rolling out Surface pro's. Familiarity with sims, teams for education and windows server would be highly advantageous. This is a 2 days a week roll, ideally 2 consecutive days, and initially up to the 28th June 2024, although could extend after the summer break. Based in central Manchester so easily accessible by bus, train or tram Education experience is preferred although not essential, ability to undertake an appropriate DBS is essential.
Apr 18, 2024
Full time
Part Time on-site ICT Technician - Central Manchester - £140-180 per day neg Small secondary level College with 6th form in Central Manchester needs a part time IT Technician, flexible and customer focussed, with good experience of 1st and some 2nd line IT and Network Support and maintenance. Working with an offsite network manager, you will be very staff and student facing, providing support for mostly Microsoft Technologies for around 240 students and staff up to 6th form as well as O365, Intune, Azure and hybrid on site Active Directory, Network Changes, DNS, DHCP and a Device Migration Project rolling out Surface pro's. Familiarity with sims, teams for education and windows server would be highly advantageous. This is a 2 days a week roll, ideally 2 consecutive days, and initially up to the 28th June 2024, although could extend after the summer break. Based in central Manchester so easily accessible by bus, train or tram Education experience is preferred although not essential, ability to undertake an appropriate DBS is essential.
IT Network Manager Birmingham 32,076 to 39,186 + 30 days Holiday + 8 Bank Holidays + Pension Are you a Senior IT Technician looking to move up into an IT manager role? Excellent opportunity to join a well-respected school where you will be responsible for running the IT department and line managing a small team in a role where you can really make your mark. In this role you will be responsible for day-to-day management of the computer network, systems and servers, as well as supervision and management of technical support staff, providing technical IT support to staff and students. You will manage network security, data protection, cybersecurity compliance, software licences, the IT budget and will develop IT policies. The ideal candidate will be a Senior IT Technician with experience in the education sector and strong knowledge of networks looking to take a step up into a management role. This is a fantastic opportunity to join an expanding school offering a varied and interesting day to day role as well as taking the step up into management and putting your stamp on a department. The Role: Day-to-day management of the computer network, systems and servers Supervision and management of technical support staff, providing technical IT Support to staff and students Manage network security, data protection, cybersecurity compliance, software licences, the IT budget and will develop IT policies The Person: Senior IT Technician with strong knowledge of networks Looking to take a step up into a management role Experience in the Education Sector Reference Number: BBBH(phone number removed)
Apr 18, 2024
Full time
IT Network Manager Birmingham 32,076 to 39,186 + 30 days Holiday + 8 Bank Holidays + Pension Are you a Senior IT Technician looking to move up into an IT manager role? Excellent opportunity to join a well-respected school where you will be responsible for running the IT department and line managing a small team in a role where you can really make your mark. In this role you will be responsible for day-to-day management of the computer network, systems and servers, as well as supervision and management of technical support staff, providing technical IT support to staff and students. You will manage network security, data protection, cybersecurity compliance, software licences, the IT budget and will develop IT policies. The ideal candidate will be a Senior IT Technician with experience in the education sector and strong knowledge of networks looking to take a step up into a management role. This is a fantastic opportunity to join an expanding school offering a varied and interesting day to day role as well as taking the step up into management and putting your stamp on a department. The Role: Day-to-day management of the computer network, systems and servers Supervision and management of technical support staff, providing technical IT Support to staff and students Manage network security, data protection, cybersecurity compliance, software licences, the IT budget and will develop IT policies The Person: Senior IT Technician with strong knowledge of networks Looking to take a step up into a management role Experience in the Education Sector Reference Number: BBBH(phone number removed)