About us Natural HR is an all-in-one cloud HR & Payroll software provider, partnering with medium-sized businesses to enable them to run their HR operations more efficiently and effectively. Having grown from a husband-and-wife duo, Natural HR were acquired by Moorepay in 2023 and became part of the wider Zellis Group. This acquisition combined Moorepay s strengths in payroll software, managed payroll services, and HR advice and consultancy, with Natural HR s strength in HR software. It s an exciting time to join Natural HR and develop your career. We offer a modern working environment, with many of our colleagues based from our offices in Central Birmingham s jewellery quarter. This role will work on a hybrid basis - Tuesdays, Wednesdays & Thursdays spent working in the office, with Mondays & Fridays working from home. We love to reward and recognise our brilliant colleagues. As part of your benefits package, you ll receive a competitive base salary, 33 days annual leave (including bank holidays) with an additional day for each year of service up to a maximum of 36 days in total, pension contribution of 3%, and a range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure. About the role As a Software Support Agent you'll assist our customers in getting the most out of our software and troubleshooting day-to-day queries, whilst gaining deep technical knowledge of key areas of our system. Reporting to the Software Support Manager, you'll work as part of a small team on our Customer Support Desk, answering incoming support tickets and enquiries by phone. Key responsibilities include: 1st line support responding to phone calls, emails, and support tickets in line with SLAs and providing regular customer updates to outstanding queries. Testing resolutions returned from Product and informing customers. Ensuring new customers recently completing implementation are monitored and their incoming queries adequately resolved. Ensuring all incoming queries are assigned within the agreed first response SLA time. Identifying tickets for escalation and informing the Senior Support Consultants and Software Support Manager. Identifying any team training requirements based on incoming queries and questions asked by fellow team members. Reviewing the "no search results" for the customer knowledge base and advising of any articles that would be of benefit or adding tags to any articles currently created to enhance search results. Developing and maintaining an in-depth understanding of our HR & payroll system and services and becoming a subject matter expert in key areas such as workflows, forms, and time off functionality. Running queries (SQL) and inspecting on-page code to diagnose potential problems. Taking ownership of queries that may need to be passed over to the Product team and keeping the customer updated through to resolution. Carrying out daily reviews of open customer queries that are assigned to you and being accountable for cases through to resolution. Providing customer support via online meetings / screen-sharing as and when required, to identify customer issues or demonstrate how to perform specific tasks within our system. Updating the CRM database and Customer Support Desk in a timely manner with notes following customer calls and internal discussions. Creating and updating knowledge base and support content based on your customer interactions and newly released features, to guide customers through using specific areas of our software. Ensuring the Software Support Manager is aware of any customer queries which may need to be escalated. Learning and maintaining system knowledge, keeping up-to-date with latest product releases. Ensuring you have diarised commitments to your learning and development, including attending / watching product training webinars and recordings. Skills & experience A background in customer service with experience and / or a strong interest in technology. Experience of supporting HR / Payroll / ERP systems is desirable. SQL and basic HTML knowledge desirable. Excellent customer service skills you'll be committed to delivering the best possible customer experience and exceeding customer expectations. You will display high levels of integrity and always consider the security of our business and our customers' data. Technical ability you'll be comfortable fielding technical questions and able to relay answers in a non-technical way to our customers. An organised and methodical approach to work with the ability to stay calm under pressure, as you ll balance an existing caseload with new support tickets coming in (20-30 tickets per day). Analytical in your thinking and approach to identifying problems, gathering information, replicating issues, and finding solutions. Proactive in getting to grips with and delivering all aspects of the role. Excellent written and verbal communication skills you'll be fluent in English, have a good telephone manner, and communicate professionally via email. Personal development - you won't be phased by self-directed learning and will be able to identify areas where you would benefit from additional training and support. Excellent IT skills you will be proficient in Microsoft Office, in particular Excel, and have used other HR / Payroll or cloud business tools.
Mar 28, 2024
Full time
About us Natural HR is an all-in-one cloud HR & Payroll software provider, partnering with medium-sized businesses to enable them to run their HR operations more efficiently and effectively. Having grown from a husband-and-wife duo, Natural HR were acquired by Moorepay in 2023 and became part of the wider Zellis Group. This acquisition combined Moorepay s strengths in payroll software, managed payroll services, and HR advice and consultancy, with Natural HR s strength in HR software. It s an exciting time to join Natural HR and develop your career. We offer a modern working environment, with many of our colleagues based from our offices in Central Birmingham s jewellery quarter. This role will work on a hybrid basis - Tuesdays, Wednesdays & Thursdays spent working in the office, with Mondays & Fridays working from home. We love to reward and recognise our brilliant colleagues. As part of your benefits package, you ll receive a competitive base salary, 33 days annual leave (including bank holidays) with an additional day for each year of service up to a maximum of 36 days in total, pension contribution of 3%, and a range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure. About the role As a Software Support Agent you'll assist our customers in getting the most out of our software and troubleshooting day-to-day queries, whilst gaining deep technical knowledge of key areas of our system. Reporting to the Software Support Manager, you'll work as part of a small team on our Customer Support Desk, answering incoming support tickets and enquiries by phone. Key responsibilities include: 1st line support responding to phone calls, emails, and support tickets in line with SLAs and providing regular customer updates to outstanding queries. Testing resolutions returned from Product and informing customers. Ensuring new customers recently completing implementation are monitored and their incoming queries adequately resolved. Ensuring all incoming queries are assigned within the agreed first response SLA time. Identifying tickets for escalation and informing the Senior Support Consultants and Software Support Manager. Identifying any team training requirements based on incoming queries and questions asked by fellow team members. Reviewing the "no search results" for the customer knowledge base and advising of any articles that would be of benefit or adding tags to any articles currently created to enhance search results. Developing and maintaining an in-depth understanding of our HR & payroll system and services and becoming a subject matter expert in key areas such as workflows, forms, and time off functionality. Running queries (SQL) and inspecting on-page code to diagnose potential problems. Taking ownership of queries that may need to be passed over to the Product team and keeping the customer updated through to resolution. Carrying out daily reviews of open customer queries that are assigned to you and being accountable for cases through to resolution. Providing customer support via online meetings / screen-sharing as and when required, to identify customer issues or demonstrate how to perform specific tasks within our system. Updating the CRM database and Customer Support Desk in a timely manner with notes following customer calls and internal discussions. Creating and updating knowledge base and support content based on your customer interactions and newly released features, to guide customers through using specific areas of our software. Ensuring the Software Support Manager is aware of any customer queries which may need to be escalated. Learning and maintaining system knowledge, keeping up-to-date with latest product releases. Ensuring you have diarised commitments to your learning and development, including attending / watching product training webinars and recordings. Skills & experience A background in customer service with experience and / or a strong interest in technology. Experience of supporting HR / Payroll / ERP systems is desirable. SQL and basic HTML knowledge desirable. Excellent customer service skills you'll be committed to delivering the best possible customer experience and exceeding customer expectations. You will display high levels of integrity and always consider the security of our business and our customers' data. Technical ability you'll be comfortable fielding technical questions and able to relay answers in a non-technical way to our customers. An organised and methodical approach to work with the ability to stay calm under pressure, as you ll balance an existing caseload with new support tickets coming in (20-30 tickets per day). Analytical in your thinking and approach to identifying problems, gathering information, replicating issues, and finding solutions. Proactive in getting to grips with and delivering all aspects of the role. Excellent written and verbal communication skills you'll be fluent in English, have a good telephone manner, and communicate professionally via email. Personal development - you won't be phased by self-directed learning and will be able to identify areas where you would benefit from additional training and support. Excellent IT skills you will be proficient in Microsoft Office, in particular Excel, and have used other HR / Payroll or cloud business tools.
3rd line support engineeerLead Engineer/consultant/manager for managed Service Provider - Ripley An East Midlands Managed Service Provider have a vacancy for a 3 rd Line senior technical support engineer / project manager. A varied role with exposure to a plethora of technologies spanning a significant number of client sites and industries. The role will include; providing escalation support to our 1st and 2nd line team, writing policies and procedures for customers (e.g. DR plans and CyberEssentials compliance), proactively searching for issues and vulnerabilities at customer sites to prevent issues before they happen, pre-sales project planning, analysis and customer engagement, the management and maintenance of Microsoft Windows Server environments from 2008 to 2019 on-premise and Microsoft Azure environments, the deployment, migration to and maintenance of Microsoft 365 suite of cloud services, Hyper-V and VMWare infrastructures including clustering, TCP/IP network analytics, network topology design and cyber security (inclusive of the perimeter firewall (primarily WatchGuard), client-based applications and CyberEssentials), evaluation and deployment of new technologies as and when required, engagement with our 3rd party support team at a high level to maintain and improve the relationship/processes and developing agent procedures/monitoring in our RMM solution to improve proactiveness and automation. The ideal candidate will have several years of experience working in a managed service provider environment as a 3 rd line engineer, have led and project managed a number of server and network migrations both on-premise and cloud infrastructures. A solid background in Azure/Microsoft 365 is essential. The candidate: o Excellent customer-facing skills - experience dealing with internal/external business stakeholders. o Strong team player and self-motivated. o Experience writing IT policies, procedures and project plans. o Proactive nature, you will need to take ownership and see them through to completion. o Provide a 3rd line initial escalation point to our support team. o Be visionary in how to improve current methods of working, and utilise current systems o Provide technical support for the commercial team to assist with project planning, analysis and customer engagement. o Evaluation and deployment of new technologies as and when required. o Engagement with our 3rd party support team at a high level to maintain and improve the relationship/processes. o Excellent knowledge of Microsoft technologies - up to Windows Server 2019, Exchange 2019, Hyper-V clustering, Windows 10/11, Office 2019 / Microsoft 365 and VMWare. o Strong and demonstrable network analytics and design skills. o Ability to troubleshoot and investigate problems without defined causes. o Demonstrable experience with firewalls, routing and VLAN technologies o Ideally, you will have MCSE / MCITP Qualification - willingness to continue self-development and education is a must. If you are motivated to take your technical skill set to the next level and work with a dynamic team, then this is the ideal role for you. You must have excellent interpersonal and communication skills and be comfortable in dealing with senior board members/stakeholders at our customer sites. Experience in leading/mentoring other more junior staff is also a must. The candidate must be mobile and hold a UK driving license
Mar 28, 2024
Full time
3rd line support engineeerLead Engineer/consultant/manager for managed Service Provider - Ripley An East Midlands Managed Service Provider have a vacancy for a 3 rd Line senior technical support engineer / project manager. A varied role with exposure to a plethora of technologies spanning a significant number of client sites and industries. The role will include; providing escalation support to our 1st and 2nd line team, writing policies and procedures for customers (e.g. DR plans and CyberEssentials compliance), proactively searching for issues and vulnerabilities at customer sites to prevent issues before they happen, pre-sales project planning, analysis and customer engagement, the management and maintenance of Microsoft Windows Server environments from 2008 to 2019 on-premise and Microsoft Azure environments, the deployment, migration to and maintenance of Microsoft 365 suite of cloud services, Hyper-V and VMWare infrastructures including clustering, TCP/IP network analytics, network topology design and cyber security (inclusive of the perimeter firewall (primarily WatchGuard), client-based applications and CyberEssentials), evaluation and deployment of new technologies as and when required, engagement with our 3rd party support team at a high level to maintain and improve the relationship/processes and developing agent procedures/monitoring in our RMM solution to improve proactiveness and automation. The ideal candidate will have several years of experience working in a managed service provider environment as a 3 rd line engineer, have led and project managed a number of server and network migrations both on-premise and cloud infrastructures. A solid background in Azure/Microsoft 365 is essential. The candidate: o Excellent customer-facing skills - experience dealing with internal/external business stakeholders. o Strong team player and self-motivated. o Experience writing IT policies, procedures and project plans. o Proactive nature, you will need to take ownership and see them through to completion. o Provide a 3rd line initial escalation point to our support team. o Be visionary in how to improve current methods of working, and utilise current systems o Provide technical support for the commercial team to assist with project planning, analysis and customer engagement. o Evaluation and deployment of new technologies as and when required. o Engagement with our 3rd party support team at a high level to maintain and improve the relationship/processes. o Excellent knowledge of Microsoft technologies - up to Windows Server 2019, Exchange 2019, Hyper-V clustering, Windows 10/11, Office 2019 / Microsoft 365 and VMWare. o Strong and demonstrable network analytics and design skills. o Ability to troubleshoot and investigate problems without defined causes. o Demonstrable experience with firewalls, routing and VLAN technologies o Ideally, you will have MCSE / MCITP Qualification - willingness to continue self-development and education is a must. If you are motivated to take your technical skill set to the next level and work with a dynamic team, then this is the ideal role for you. You must have excellent interpersonal and communication skills and be comfortable in dealing with senior board members/stakeholders at our customer sites. Experience in leading/mentoring other more junior staff is also a must. The candidate must be mobile and hold a UK driving license
3rd Line Support Engineer - Managed Services Provider - Windows Server, Microsoft 365, Azure, VMWare, Sophos West Yorkshire - Hybrid - £40,000 Applause IT are looking for a 3rd Line Support Engineer to join a service desk team for a managed services provider based in West Yorkshire. The organisation provides managed services to industry sectors such as law firms, estate agents and marketing agencies. The role will entail being an escalation point for 1st and 2nd line Engineers as well as responding to major incidents and complex 3rd line issues. You will also be providing excellent customer service to all clients, communicating with internal and external members to ensure tasks are completed on time. The 3rd Line Support Engineer will experience with: Microsoft Windows server (2012, 2016, 2019 and 2022 Windows 7/10 and Microsoft Office Virtualisation troubleshooting (Hyper V) Cloud Services (Azure/RDS/Citrix Networking, routing, and firewalls (Sophos) VOIP Technologies Benefits include: Healthcare and Well-being Scheme Pension Scheme (additional employer contribution) Simply Health 25 days holiday plus bank holiday (this increases with length of service) Life Assurance Perkbox This is an excellent opportunity for an experienced 3rd Line Support Engineer who has experience with at a managed services provider. While the role is hybrid, only candidates who are within a commutable distance from Leeds will be considered. Sponsorship candidates will unfortunately not be eligible to apply. If this sounds like the role for you, please click APPLY NOW! 3rd Line Support Engineer - Managed Services Provider - Windows Server, Microsoft 365, Azure, VMWare, Sophos West Yorkshire - Hybrid - £40,000
Mar 27, 2024
Full time
3rd Line Support Engineer - Managed Services Provider - Windows Server, Microsoft 365, Azure, VMWare, Sophos West Yorkshire - Hybrid - £40,000 Applause IT are looking for a 3rd Line Support Engineer to join a service desk team for a managed services provider based in West Yorkshire. The organisation provides managed services to industry sectors such as law firms, estate agents and marketing agencies. The role will entail being an escalation point for 1st and 2nd line Engineers as well as responding to major incidents and complex 3rd line issues. You will also be providing excellent customer service to all clients, communicating with internal and external members to ensure tasks are completed on time. The 3rd Line Support Engineer will experience with: Microsoft Windows server (2012, 2016, 2019 and 2022 Windows 7/10 and Microsoft Office Virtualisation troubleshooting (Hyper V) Cloud Services (Azure/RDS/Citrix Networking, routing, and firewalls (Sophos) VOIP Technologies Benefits include: Healthcare and Well-being Scheme Pension Scheme (additional employer contribution) Simply Health 25 days holiday plus bank holiday (this increases with length of service) Life Assurance Perkbox This is an excellent opportunity for an experienced 3rd Line Support Engineer who has experience with at a managed services provider. While the role is hybrid, only candidates who are within a commutable distance from Leeds will be considered. Sponsorship candidates will unfortunately not be eligible to apply. If this sounds like the role for you, please click APPLY NOW! 3rd Line Support Engineer - Managed Services Provider - Windows Server, Microsoft 365, Azure, VMWare, Sophos West Yorkshire - Hybrid - £40,000
Junior 1st line IT Support Field Engineer A Junior 1st Line IT Support Field Engineer with at least 1 year of commercial field experience is needed to join the team at this leading IT support, voice, data and mobile solutions provider based in Birmingham on a full-time basis. They are a leading provider of IT, telephony, cyber security and cloud-based solutions operating across multiple industries in the UK and worldwide. They specialise in IT support and infrastructures for hotels, online retailers, construction companies, solicitors, estate agents, and property investors. Based in the heart of Birmingham, their friendly and dedicated team are on hand to provide support, strategy, hardware, security assessments and consultancy for businesses of all sizes. This is an excellent opportunity to progress your career with a well-established company! Key Responsibilities: As their field engineer/1st Support Engineer, your focus will be to build and maintain efficient computer systems and networks Setting up workstations with computers and relevant peripheral devices (e.g. routers, printers) Checking computer hardware (e.g. HDD, mice, keyboards) functionality Installing and configuring appropriate software and functions Running scripts and automation tasks Ensuring the security and privacy of networks and computer systems Supporting customers with the use of new software and computer equipment Organising and scheduling upgrades and maintenance Maintaining records of repairs, fixes and maintenance schedule Providing onsite and face-to-face support to customers Performing troubleshoots to diagnose and resolve problems (e.g. repairing, replacing parts, debugging) Required Experience: Proven experience working as an IT Technician or in a relevant position 1+ years' experience in a commercial field Degree in computer science, engineering or a relevant field (advantageous but not essential) Certification as IT Technician, e.g. CompTIA A+, Microsoft Certified IT Professional (advantageous but not essential) Full UK Driving License (preferably also with a car) Required Skills: Enthusiastic attitude and ethos to work and enjoys working in IT Aptitude for troubleshooting, diagnostic and problem-solving Excellent communication skills Strong attention to detail Outstanding organisational and time management skills Comprehensive understanding of the following: computer software and hardware, diverse computer operating systems and networks and a variety of internet applications Knowledge of Internet security and data privacy principles Benefits: On-site secure Parking Access to Gym located in the building Company Phone and Laptop (on completion of probation) Fuel expenses
Mar 27, 2024
Full time
Junior 1st line IT Support Field Engineer A Junior 1st Line IT Support Field Engineer with at least 1 year of commercial field experience is needed to join the team at this leading IT support, voice, data and mobile solutions provider based in Birmingham on a full-time basis. They are a leading provider of IT, telephony, cyber security and cloud-based solutions operating across multiple industries in the UK and worldwide. They specialise in IT support and infrastructures for hotels, online retailers, construction companies, solicitors, estate agents, and property investors. Based in the heart of Birmingham, their friendly and dedicated team are on hand to provide support, strategy, hardware, security assessments and consultancy for businesses of all sizes. This is an excellent opportunity to progress your career with a well-established company! Key Responsibilities: As their field engineer/1st Support Engineer, your focus will be to build and maintain efficient computer systems and networks Setting up workstations with computers and relevant peripheral devices (e.g. routers, printers) Checking computer hardware (e.g. HDD, mice, keyboards) functionality Installing and configuring appropriate software and functions Running scripts and automation tasks Ensuring the security and privacy of networks and computer systems Supporting customers with the use of new software and computer equipment Organising and scheduling upgrades and maintenance Maintaining records of repairs, fixes and maintenance schedule Providing onsite and face-to-face support to customers Performing troubleshoots to diagnose and resolve problems (e.g. repairing, replacing parts, debugging) Required Experience: Proven experience working as an IT Technician or in a relevant position 1+ years' experience in a commercial field Degree in computer science, engineering or a relevant field (advantageous but not essential) Certification as IT Technician, e.g. CompTIA A+, Microsoft Certified IT Professional (advantageous but not essential) Full UK Driving License (preferably also with a car) Required Skills: Enthusiastic attitude and ethos to work and enjoys working in IT Aptitude for troubleshooting, diagnostic and problem-solving Excellent communication skills Strong attention to detail Outstanding organisational and time management skills Comprehensive understanding of the following: computer software and hardware, diverse computer operating systems and networks and a variety of internet applications Knowledge of Internet security and data privacy principles Benefits: On-site secure Parking Access to Gym located in the building Company Phone and Laptop (on completion of probation) Fuel expenses
IT Support, East Kilbride, Salary £25,000 - £28,000 per annum + performance-based bonus + 31 days holidays, private health insurance, fantastic pension & much more! IT Support technician required to join a global IT business experiencing significant growth through acquisition. The IT Support technician will be responsible for resolving incidents and requests through remote support. The successful IT Support technician will receive: Competitive salary range of £25,000 £28,000 per annum 31 days holidays Private Health Insurance & Life Insurance Matched Company Pension contributions Performance based discretionary bonus up to 20% of annual salary. Key responsibilities of the IT Support technician: Provide day-to-day remote desktop support in line ITIL processes and procedures. Troubleshooting PC and Laptop hardware issues. Provide 1st and 2nd line technical support to a range of customers. Maintain accurate documentation of supported systems & applications to ensure agents have necessary knowledge at their fingertips. Provide excellent customer service to a diverse customer base. Requirements of the IT Support technician: Previous experience working in a similar service desk environment providing 1st and 2nd line support. Advanced knowledge of Office 2016, 2019 and 365 and Windows 7,8 and 10. Awareness of Active Directory user & group administration. Excellent verbal and written communication skills and ability to communicate with a wide range of customers. Due to the diverse customer base, this role will involve a shift rotation including evening shifts Monday-Friday. Don t miss out on this fantastic opportunity to work with a leading business within the IT Solutions industry, with an excellent working environment and training opportunities Apply now! Note: Only applicants with the right to work in the UK will be considered. We do not provide work visas; this must be handled before applying.
Mar 27, 2024
Full time
IT Support, East Kilbride, Salary £25,000 - £28,000 per annum + performance-based bonus + 31 days holidays, private health insurance, fantastic pension & much more! IT Support technician required to join a global IT business experiencing significant growth through acquisition. The IT Support technician will be responsible for resolving incidents and requests through remote support. The successful IT Support technician will receive: Competitive salary range of £25,000 £28,000 per annum 31 days holidays Private Health Insurance & Life Insurance Matched Company Pension contributions Performance based discretionary bonus up to 20% of annual salary. Key responsibilities of the IT Support technician: Provide day-to-day remote desktop support in line ITIL processes and procedures. Troubleshooting PC and Laptop hardware issues. Provide 1st and 2nd line technical support to a range of customers. Maintain accurate documentation of supported systems & applications to ensure agents have necessary knowledge at their fingertips. Provide excellent customer service to a diverse customer base. Requirements of the IT Support technician: Previous experience working in a similar service desk environment providing 1st and 2nd line support. Advanced knowledge of Office 2016, 2019 and 365 and Windows 7,8 and 10. Awareness of Active Directory user & group administration. Excellent verbal and written communication skills and ability to communicate with a wide range of customers. Due to the diverse customer base, this role will involve a shift rotation including evening shifts Monday-Friday. Don t miss out on this fantastic opportunity to work with a leading business within the IT Solutions industry, with an excellent working environment and training opportunities Apply now! Note: Only applicants with the right to work in the UK will be considered. We do not provide work visas; this must be handled before applying.
3rd Line Support Engineer - Managed Services Provider - Windows Server, Microsoft 365, Azure, VMWare, Sophos West Yorkshire - Hybrid - £40,000 Applause IT are looking for a 3rd Line Support Engineer to join a service desk team for a managed services provider based in West Yorkshire. The organisation provides managed services to industry sectors such as law firms, estate agents and marketing agencies. The role will entail being an escalation point for 1st and 2nd line Engineers as well as responding to major incidents and complex 3rd line issues. You will also be providing excellent customer service to all clients, communicating with internal and external members to ensure tasks are completed on time. The 3rd Line Support Engineer will experience with: Microsoft Windows server (2012, 2016, 2019 and 2022 Windows 7/10 and Microsoft Office Virtualisation troubleshooting (Hyper V) Cloud Services (Azure/RDS/Citrix Networking, routing, and firewalls (Sophos) VOIP Technologies Benefits include: Healthcare and Well-being Scheme Pension Scheme (additional employer contribution) Simply Health 25 days holiday plus bank holiday (this increases with length of service) Life Assurance Perkbox This is an excellent opportunity for an experienced 3rd Line Support Engineer who has experience with at a managed services provider. While the role is hybrid, only candidates who are within a commutable distance from Leeds will be considered. Sponsorship candidates will unfortunately not be eligible to apply. If this sounds like the role for you, please click APPLY NOW! 3rd Line Support Engineer - Managed Services Provider - Windows Server, Microsoft 365, Azure, VMWare, Sophos West Yorkshire - Hybrid - £40,000
Mar 26, 2024
Full time
3rd Line Support Engineer - Managed Services Provider - Windows Server, Microsoft 365, Azure, VMWare, Sophos West Yorkshire - Hybrid - £40,000 Applause IT are looking for a 3rd Line Support Engineer to join a service desk team for a managed services provider based in West Yorkshire. The organisation provides managed services to industry sectors such as law firms, estate agents and marketing agencies. The role will entail being an escalation point for 1st and 2nd line Engineers as well as responding to major incidents and complex 3rd line issues. You will also be providing excellent customer service to all clients, communicating with internal and external members to ensure tasks are completed on time. The 3rd Line Support Engineer will experience with: Microsoft Windows server (2012, 2016, 2019 and 2022 Windows 7/10 and Microsoft Office Virtualisation troubleshooting (Hyper V) Cloud Services (Azure/RDS/Citrix Networking, routing, and firewalls (Sophos) VOIP Technologies Benefits include: Healthcare and Well-being Scheme Pension Scheme (additional employer contribution) Simply Health 25 days holiday plus bank holiday (this increases with length of service) Life Assurance Perkbox This is an excellent opportunity for an experienced 3rd Line Support Engineer who has experience with at a managed services provider. While the role is hybrid, only candidates who are within a commutable distance from Leeds will be considered. Sponsorship candidates will unfortunately not be eligible to apply. If this sounds like the role for you, please click APPLY NOW! 3rd Line Support Engineer - Managed Services Provider - Windows Server, Microsoft 365, Azure, VMWare, Sophos West Yorkshire - Hybrid - £40,000
About the role; As a 1st Line Service Desk Agent you will be the first point of contact for TSG customers in relation to technical faults and requests. You will be expected to log, categorise, and prioritise customer tickets as necessary, seeing them through to resolution wherever possible. Where you are unable to resolve a ticket yourself, you will escalate this to the relevant team. You will be a strong team player who enjoys delivering an exceptional service to our customers. You will also have strong communication skills and good attention to detail, ensuring that all information entered into the system is accurate and handled in line with company procedures. This is a hybrid role, so you will be expected to attend the office a few times per week for regular team collaboration time. Who are we? TSG (Technology Services Group) are a Managed IT Services provider servicing businesses UK Wide. At TSG our people have a passion for delivering exceptional customer service, something which is proven in our consistent world class NPS score of . Our values are Team TSG, Service Excellence and Shared Growth, these sit at the core of our business helping us to achieve our mission. Why should I work for TSG? It is our people that make TSG what it is and a great place to work. We put a lot of work in to creating a trusted, open, fair culture and as a result, we have been named as one of the 'UKs Top 50 Best Large Companies' and one of the 'Top 15 Technology Companies' to work for. In addition, we have been awarded a 2 star accreditation for 'Outstanding' employee engagement. Here's why; Our open and honest culture where feedback is taken on-board and acted upon The monthly wellbeing check-ins we complete with all staff and the support provided off the back of those where needed Our social events. In addition to regular virtual quizzes and other ad hoc team building events, we launched the very first 'TSG Festival' in 2021, Team TSG's feedback was so positive that we have decided to make it a yearly event Two paid CSR days per annum that you can use towards giving something back Our charity fundraising - TSG have raised over £20,000 in the last 2 years for our current chosen charity Mental Health UK. We have also recently launched our very own 'TSG Foundation' Our responsibility as a business to the environment as we are working towards becoming a net carbon zero business Flexible working policy Relaxed dress policy Excellent progression opportunities, training and support, including recognised qualifications Job responsibilities will include, but are not limited to; Log, categorise and prioritise customer tickets in line with documented required standards Conduct initial diagnosis of faults and attempt documented fixes appropriate to the role Where fixes are not available, escalate tickets to appropriate resolver group Ensure accurate input of data for customer contact information Update customers on cases as advised by other support teams Ensure all calls are answered according to the Service Level Agreements Manage resolved queues to ensure calls are closed as appropriate Manage 3rd party queues to ensure customers receive regular updates on tickets being dealt with by our providers Knowledge, Skills & Experience; Excellent written and verbal communication skills Excellent customer service skills Commercial awareness Strong attention to detail Ability to work in a high volume, fast paced environment Ability to prioritise Good problem solving skills IT qualifications would be an advantage Proven experience in a support or service delivery environment is an advantage Your Behaviours; Demonstrate enthusiasm and proactively seeks opportunities to improve the Service Desk Agent function Demonstrate commitment to the role, team and company and will go the extra mile when required Demonstrate initiative and reacts positively to new challenges and change Benefits; Company bonus scheme 25 days annual leave + public holidays Life assurance 4 x Salary Electric Vehicle Salary Sacrifice Scheme Contributory pension scheme at 4% matched Perkbox discounts Paid CSR Days Company sick pay Income protection cover Enhanced Maternity and Paternity pay Home-based and hybrid opportunities Long service benefits including increased annual leave accrued with service Cycle to work scheme Employee recognition scheme If this sounds like the role for you, please apply today to be considered.
Mar 22, 2024
Full time
About the role; As a 1st Line Service Desk Agent you will be the first point of contact for TSG customers in relation to technical faults and requests. You will be expected to log, categorise, and prioritise customer tickets as necessary, seeing them through to resolution wherever possible. Where you are unable to resolve a ticket yourself, you will escalate this to the relevant team. You will be a strong team player who enjoys delivering an exceptional service to our customers. You will also have strong communication skills and good attention to detail, ensuring that all information entered into the system is accurate and handled in line with company procedures. This is a hybrid role, so you will be expected to attend the office a few times per week for regular team collaboration time. Who are we? TSG (Technology Services Group) are a Managed IT Services provider servicing businesses UK Wide. At TSG our people have a passion for delivering exceptional customer service, something which is proven in our consistent world class NPS score of . Our values are Team TSG, Service Excellence and Shared Growth, these sit at the core of our business helping us to achieve our mission. Why should I work for TSG? It is our people that make TSG what it is and a great place to work. We put a lot of work in to creating a trusted, open, fair culture and as a result, we have been named as one of the 'UKs Top 50 Best Large Companies' and one of the 'Top 15 Technology Companies' to work for. In addition, we have been awarded a 2 star accreditation for 'Outstanding' employee engagement. Here's why; Our open and honest culture where feedback is taken on-board and acted upon The monthly wellbeing check-ins we complete with all staff and the support provided off the back of those where needed Our social events. In addition to regular virtual quizzes and other ad hoc team building events, we launched the very first 'TSG Festival' in 2021, Team TSG's feedback was so positive that we have decided to make it a yearly event Two paid CSR days per annum that you can use towards giving something back Our charity fundraising - TSG have raised over £20,000 in the last 2 years for our current chosen charity Mental Health UK. We have also recently launched our very own 'TSG Foundation' Our responsibility as a business to the environment as we are working towards becoming a net carbon zero business Flexible working policy Relaxed dress policy Excellent progression opportunities, training and support, including recognised qualifications Job responsibilities will include, but are not limited to; Log, categorise and prioritise customer tickets in line with documented required standards Conduct initial diagnosis of faults and attempt documented fixes appropriate to the role Where fixes are not available, escalate tickets to appropriate resolver group Ensure accurate input of data for customer contact information Update customers on cases as advised by other support teams Ensure all calls are answered according to the Service Level Agreements Manage resolved queues to ensure calls are closed as appropriate Manage 3rd party queues to ensure customers receive regular updates on tickets being dealt with by our providers Knowledge, Skills & Experience; Excellent written and verbal communication skills Excellent customer service skills Commercial awareness Strong attention to detail Ability to work in a high volume, fast paced environment Ability to prioritise Good problem solving skills IT qualifications would be an advantage Proven experience in a support or service delivery environment is an advantage Your Behaviours; Demonstrate enthusiasm and proactively seeks opportunities to improve the Service Desk Agent function Demonstrate commitment to the role, team and company and will go the extra mile when required Demonstrate initiative and reacts positively to new challenges and change Benefits; Company bonus scheme 25 days annual leave + public holidays Life assurance 4 x Salary Electric Vehicle Salary Sacrifice Scheme Contributory pension scheme at 4% matched Perkbox discounts Paid CSR Days Company sick pay Income protection cover Enhanced Maternity and Paternity pay Home-based and hybrid opportunities Long service benefits including increased annual leave accrued with service Cycle to work scheme Employee recognition scheme If this sounds like the role for you, please apply today to be considered.
2nd Line Support Engineer - Managed Services Provider - Windows, Office 365, VOIP, Active Directory West Yorkshire - Hybrid - £28,000 Applause IT are looking for a 2nd Line Support Engineer to join a service desk team for a managed services provider based in West Yorkshire. The organisation provides managed services to industry sectors such as law firms, estate agents and marketing agencies. The role will entail providing customer service focused technical support, assisting clients with hardware and software issues via telephone and email. You will also be required to assist 1st Line engineers acting as an escalation point helping them with more complex problems. The 2nd Line Support Engineer will experience with: Working in an IT Helpdesk Excellent communication skills Knowledge of Windows Desktop Technologies Internet technologies such as VOIP Active Directory Microsoft Office Benefits include: Healthcare and Well-being Scheme Pension Scheme (additional employer contribution) Simply Health 25 days holiday plus bank holiday (this increases with length of service) Life Assurance Perkbox This is an excellent opportunity for 2nd Line Support Engineer who has experience with at a managed services provider. While the role is hybrid, only candidates who are within a commutable distance from Leeds will be considered. Sponsorship candidates will unfortunately not be eligible to apply. If this sounds like the role for you, please click APPLY NOW! 2nd Line Support Engineer - Managed Services Provider - Windows, Office 365, VOIP, Active Directory West Yorkshire - Hybrid - £28,000
Mar 22, 2024
Full time
2nd Line Support Engineer - Managed Services Provider - Windows, Office 365, VOIP, Active Directory West Yorkshire - Hybrid - £28,000 Applause IT are looking for a 2nd Line Support Engineer to join a service desk team for a managed services provider based in West Yorkshire. The organisation provides managed services to industry sectors such as law firms, estate agents and marketing agencies. The role will entail providing customer service focused technical support, assisting clients with hardware and software issues via telephone and email. You will also be required to assist 1st Line engineers acting as an escalation point helping them with more complex problems. The 2nd Line Support Engineer will experience with: Working in an IT Helpdesk Excellent communication skills Knowledge of Windows Desktop Technologies Internet technologies such as VOIP Active Directory Microsoft Office Benefits include: Healthcare and Well-being Scheme Pension Scheme (additional employer contribution) Simply Health 25 days holiday plus bank holiday (this increases with length of service) Life Assurance Perkbox This is an excellent opportunity for 2nd Line Support Engineer who has experience with at a managed services provider. While the role is hybrid, only candidates who are within a commutable distance from Leeds will be considered. Sponsorship candidates will unfortunately not be eligible to apply. If this sounds like the role for you, please click APPLY NOW! 2nd Line Support Engineer - Managed Services Provider - Windows, Office 365, VOIP, Active Directory West Yorkshire - Hybrid - £28,000
The CompanyNigel Wright Tech is delighted to be working with an established FMCG business in their search for a Systems Analyst. The RoleWorking within the systems team you will ideally have experience of business systems including e-commerce platforms, point-of-sales and payment solutions. Key responsibilities include: Analyse business requirements and lead discovery workshops with users to produce specification documents and user stories to support changed or new customer and business needs Support decision making around back end retail systems Build vendor relationships Provide 3rd line support and assistance to the 1st and 2nd line support teams Work closely with the integration team to change and deliver integrations to the B2C system The RequirementsThis is a brilliant opportunity that could be equally suited to a Product Owner or Business Analyst who enjoys working closely with major e-commerce platforms. Hybrid role and chance to work on some really exciting upcoming projects. Key requirements include: Experience in supporting and enhancing major e-commerce platforms, ideally salesforce commerce and Magento. Experience in supporting and enhancing major point-of-sales solutions, both POS and back end SQL knowledge Excellent problem solving skills with the ability to manage, troubleshoot, analyse and resolve critical data issues in a structured manner
Mar 22, 2024
Full time
The CompanyNigel Wright Tech is delighted to be working with an established FMCG business in their search for a Systems Analyst. The RoleWorking within the systems team you will ideally have experience of business systems including e-commerce platforms, point-of-sales and payment solutions. Key responsibilities include: Analyse business requirements and lead discovery workshops with users to produce specification documents and user stories to support changed or new customer and business needs Support decision making around back end retail systems Build vendor relationships Provide 3rd line support and assistance to the 1st and 2nd line support teams Work closely with the integration team to change and deliver integrations to the B2C system The RequirementsThis is a brilliant opportunity that could be equally suited to a Product Owner or Business Analyst who enjoys working closely with major e-commerce platforms. Hybrid role and chance to work on some really exciting upcoming projects. Key requirements include: Experience in supporting and enhancing major e-commerce platforms, ideally salesforce commerce and Magento. Experience in supporting and enhancing major point-of-sales solutions, both POS and back end SQL knowledge Excellent problem solving skills with the ability to manage, troubleshoot, analyse and resolve critical data issues in a structured manner
3rd Line Support Engineer - Managed Services Provider - Windows Server, Microsoft 365, Azure, VMWare, Sophos West Yorkshire - Hybrid - 40,000 Applause IT are looking for a 3rd Line Support Engineer to join a service desk team for a managed services provider based in West Yorkshire. The organisation provides managed services to industry sectors such as law firms, estate agents and marketing agencies. The role will entail being an escalation point for 1st and 2nd line Engineers as well as responding to major incidents and complex 3rd line issues. You will also be providing excellent customer service to all clients, communicating with internal and external members to ensure tasks are completed on time. The 3rd Line Support Engineer will experience with: Microsoft Windows server (2012, 2016, 2019 and 2022 Windows 7/10 and Microsoft Office Virtualisation troubleshooting (Hyper V) Cloud Services (Azure/RDS/Citrix Networking, routing, and firewalls (Sophos) VOIP Technologies Benefits include: Healthcare and Well-being Scheme Pension Scheme (additional employer contribution) Simply Health 25 days holiday plus bank holiday (this increases with length of service) Life Assurance Perkbox This is an excellent opportunity for an experienced 3rd Line Support Engineer who has experience with at a managed services provider. While the role is hybrid, only candidates who are within a commutable distance from Leeds will be considered. Sponsorship candidates will unfortunately not be eligible to apply. If this sounds like the role for you, please click APPLY NOW! 3rd Line Support Engineer - Managed Services Provider - Windows Server, Microsoft 365, Azure, VMWare, Sophos West Yorkshire - Hybrid - 40,000
Mar 22, 2024
Full time
3rd Line Support Engineer - Managed Services Provider - Windows Server, Microsoft 365, Azure, VMWare, Sophos West Yorkshire - Hybrid - 40,000 Applause IT are looking for a 3rd Line Support Engineer to join a service desk team for a managed services provider based in West Yorkshire. The organisation provides managed services to industry sectors such as law firms, estate agents and marketing agencies. The role will entail being an escalation point for 1st and 2nd line Engineers as well as responding to major incidents and complex 3rd line issues. You will also be providing excellent customer service to all clients, communicating with internal and external members to ensure tasks are completed on time. The 3rd Line Support Engineer will experience with: Microsoft Windows server (2012, 2016, 2019 and 2022 Windows 7/10 and Microsoft Office Virtualisation troubleshooting (Hyper V) Cloud Services (Azure/RDS/Citrix Networking, routing, and firewalls (Sophos) VOIP Technologies Benefits include: Healthcare and Well-being Scheme Pension Scheme (additional employer contribution) Simply Health 25 days holiday plus bank holiday (this increases with length of service) Life Assurance Perkbox This is an excellent opportunity for an experienced 3rd Line Support Engineer who has experience with at a managed services provider. While the role is hybrid, only candidates who are within a commutable distance from Leeds will be considered. Sponsorship candidates will unfortunately not be eligible to apply. If this sounds like the role for you, please click APPLY NOW! 3rd Line Support Engineer - Managed Services Provider - Windows Server, Microsoft 365, Azure, VMWare, Sophos West Yorkshire - Hybrid - 40,000
2nd Line Support Engineer - Managed Services Provider - Windows, Office 365, VOIP, Active Directory West Yorkshire - Hybrid - 28,000 Applause IT are looking for a 2nd Line Support Engineer to join a service desk team for a managed services provider based in West Yorkshire. The organisation provides managed services to industry sectors such as law firms, estate agents and marketing agencies. The role will entail providing customer service focused technical support, assisting clients with hardware and software issues via telephone and email. You will also be required to assist 1st Line engineers acting as an escalation point helping them with more complex problems. The 2nd Line Support Engineer will experience with: Working in an IT Helpdesk Excellent communication skills Knowledge of Windows Desktop Technologies Internet technologies such as VOIP Active Directory Microsoft Office Benefits include: Healthcare and Well-being Scheme Pension Scheme (additional employer contribution) Simply Health 25 days holiday plus bank holiday (this increases with length of service) Life Assurance Perkbox This is an excellent opportunity for 2nd Line Support Engineer who has experience with at a managed services provider. While the role is hybrid, only candidates who are within a commutable distance from Leeds will be considered. Sponsorship candidates will unfortunately not be eligible to apply. If this sounds like the role for you, please click APPLY NOW! 2nd Line Support Engineer - Managed Services Provider - Windows, Office 365, VOIP, Active Directory West Yorkshire - Hybrid - 28,000
Mar 21, 2024
Full time
2nd Line Support Engineer - Managed Services Provider - Windows, Office 365, VOIP, Active Directory West Yorkshire - Hybrid - 28,000 Applause IT are looking for a 2nd Line Support Engineer to join a service desk team for a managed services provider based in West Yorkshire. The organisation provides managed services to industry sectors such as law firms, estate agents and marketing agencies. The role will entail providing customer service focused technical support, assisting clients with hardware and software issues via telephone and email. You will also be required to assist 1st Line engineers acting as an escalation point helping them with more complex problems. The 2nd Line Support Engineer will experience with: Working in an IT Helpdesk Excellent communication skills Knowledge of Windows Desktop Technologies Internet technologies such as VOIP Active Directory Microsoft Office Benefits include: Healthcare and Well-being Scheme Pension Scheme (additional employer contribution) Simply Health 25 days holiday plus bank holiday (this increases with length of service) Life Assurance Perkbox This is an excellent opportunity for 2nd Line Support Engineer who has experience with at a managed services provider. While the role is hybrid, only candidates who are within a commutable distance from Leeds will be considered. Sponsorship candidates will unfortunately not be eligible to apply. If this sounds like the role for you, please click APPLY NOW! 2nd Line Support Engineer - Managed Services Provider - Windows, Office 365, VOIP, Active Directory West Yorkshire - Hybrid - 28,000
Service Desk Advert PAYE TEMP - with potential to go permanent 40 hours - Monday to Friday with one working weekend in four We are looking for a Service Desk Agent to join and expand our 1st line teams based within our office in Wakefield. Your role will be to provide first class customer service while problem solving and dealing with an array of queries and faults being raised by our customer. You will be working on a busy and active IT service desk, answering phone calls, webchats and other forms of digital contacts, keeping to agreed SLA's and KPI's. You will be supporting a key long-term partner as they go through a digital transformation with new and interesting services and technologies being constantly introduced as they continue to modernise and embrace new ways of working. Full training provided. Your experience Excellent Customer Service Skills. Excellent problem-solving skills. Excellent verbal and written communication skills with an attention to detail. Ability to work as part of a team. High degree of initiative and creativity. Project People is acting as an Employment Business in relation to this vacancy.
Mar 21, 2024
Seasonal
Service Desk Advert PAYE TEMP - with potential to go permanent 40 hours - Monday to Friday with one working weekend in four We are looking for a Service Desk Agent to join and expand our 1st line teams based within our office in Wakefield. Your role will be to provide first class customer service while problem solving and dealing with an array of queries and faults being raised by our customer. You will be working on a busy and active IT service desk, answering phone calls, webchats and other forms of digital contacts, keeping to agreed SLA's and KPI's. You will be supporting a key long-term partner as they go through a digital transformation with new and interesting services and technologies being constantly introduced as they continue to modernise and embrace new ways of working. Full training provided. Your experience Excellent Customer Service Skills. Excellent problem-solving skills. Excellent verbal and written communication skills with an attention to detail. Ability to work as part of a team. High degree of initiative and creativity. Project People is acting as an Employment Business in relation to this vacancy.
3rd Line Support Engineer - Managed Services Provider - Windows Server, Microsoft 365, Azure, VMWare, Sophos West Yorkshire - Hybrid - 40,000 Applause IT are looking for a 3rd Line Support Engineer to join a service desk team for a managed services provider based in West Yorkshire. The organisation provides managed services to industry sectors such as law firms, estate agents and marketing agencies. The role will entail being an escalation point for 1st and 2nd line Engineers as well as responding to major incidents and complex 3rd line issues. You will also be providing excellent customer service to all clients, communicating with internal and external members to ensure tasks are completed on time. The 3rd Line Support Engineer will experience with: Microsoft Windows server (2012, 2016, 2019 and 2022 Windows 7/10 and Microsoft Office Virtualisation troubleshooting (Hyper V) Cloud Services (Azure/RDS/Citrix Networking, routing, and firewalls (Sophos) VOIP Technologies Benefits include: Healthcare and Well-being Scheme Pension Scheme (additional employer contribution) Simply Health 25 days holiday plus bank holiday (this increases with length of service) Life Assurance Perkbox This is an excellent opportunity for an experienced 3rd Line Support Engineer who has experience with at a managed services provider. While the role is hybrid, only candidates who are within a commutable distance from Leeds will be considered. Sponsorship candidates will unfortunately not be eligible to apply. If this sounds like the role for you, please click APPLY NOW! 3rd Line Support Engineer - Managed Services Provider - Windows Server, Microsoft 365, Azure, VMWare, Sophos West Yorkshire - Hybrid - 40,000
Mar 21, 2024
Full time
3rd Line Support Engineer - Managed Services Provider - Windows Server, Microsoft 365, Azure, VMWare, Sophos West Yorkshire - Hybrid - 40,000 Applause IT are looking for a 3rd Line Support Engineer to join a service desk team for a managed services provider based in West Yorkshire. The organisation provides managed services to industry sectors such as law firms, estate agents and marketing agencies. The role will entail being an escalation point for 1st and 2nd line Engineers as well as responding to major incidents and complex 3rd line issues. You will also be providing excellent customer service to all clients, communicating with internal and external members to ensure tasks are completed on time. The 3rd Line Support Engineer will experience with: Microsoft Windows server (2012, 2016, 2019 and 2022 Windows 7/10 and Microsoft Office Virtualisation troubleshooting (Hyper V) Cloud Services (Azure/RDS/Citrix Networking, routing, and firewalls (Sophos) VOIP Technologies Benefits include: Healthcare and Well-being Scheme Pension Scheme (additional employer contribution) Simply Health 25 days holiday plus bank holiday (this increases with length of service) Life Assurance Perkbox This is an excellent opportunity for an experienced 3rd Line Support Engineer who has experience with at a managed services provider. While the role is hybrid, only candidates who are within a commutable distance from Leeds will be considered. Sponsorship candidates will unfortunately not be eligible to apply. If this sounds like the role for you, please click APPLY NOW! 3rd Line Support Engineer - Managed Services Provider - Windows Server, Microsoft 365, Azure, VMWare, Sophos West Yorkshire - Hybrid - 40,000
Are you looking to start your IT career? Do you enjoy Customer Service? Can you diagnose and problem solve issues? Do you want to shape your world and change the way the world works? Do you want to collaborate and achieve together with committed people to provide 1st line support for one of our long-term partners? We are looking for a Service Desk Agent to join and expand our 1st line teams based within our office in Wakefield. Your role will be to provide first class customer service while problem solving and dealing with an array of queries and faults being raised by our customer. You will be working on a busy and active service desk, answering phone calls, webchats and other forms of digital contacts, keeping to agreed SLA's and KPI's. You will be supporting a key long-term partner as they go through a digital transformation with new and interesting services and technologies being constantly introduced as they continue to modernise and embrace new ways of working. Your experience Educated to GCSE grade or equivalent Excellent Customer Service Skills. Excellent problem-solving skills. Excellent verbal and written communication skills with an attention to detail. Ability to work as part of a team. High degree of initiative and creativity. Project People is acting as an Employment Business in relation to this vacancy.
Aug 15, 2023
Contractor
Are you looking to start your IT career? Do you enjoy Customer Service? Can you diagnose and problem solve issues? Do you want to shape your world and change the way the world works? Do you want to collaborate and achieve together with committed people to provide 1st line support for one of our long-term partners? We are looking for a Service Desk Agent to join and expand our 1st line teams based within our office in Wakefield. Your role will be to provide first class customer service while problem solving and dealing with an array of queries and faults being raised by our customer. You will be working on a busy and active service desk, answering phone calls, webchats and other forms of digital contacts, keeping to agreed SLA's and KPI's. You will be supporting a key long-term partner as they go through a digital transformation with new and interesting services and technologies being constantly introduced as they continue to modernise and embrace new ways of working. Your experience Educated to GCSE grade or equivalent Excellent Customer Service Skills. Excellent problem-solving skills. Excellent verbal and written communication skills with an attention to detail. Ability to work as part of a team. High degree of initiative and creativity. Project People is acting as an Employment Business in relation to this vacancy.
Contract & Commercial Manager - Cloud Services Lloyds Banking Group Edinburgh, Leeds, London, Halifax, Bristol, Manchester - We're happy with home working the majority of the time, however you'll need to be in office 2 days per week under your own cost. Salary & Benefits: The base salary banding for this role is £57,048 - £79,274 in London and £48,784 to £66,140 outside of London plus annual personal bonus, 15% employer pension contribution, 4% flexible cash pot, private medical insurance, 30 days holiday plus bank holidays. We also offer flexible working hours, agile working practices flexibility to suit your lifestyle and ensure a good work-life balance. Who are Lloyds Banking Group and where does this role sit? At Lloyds Banking Group (LBG), we are driven by a clear purpose - to help Britain prosper. Across the Group, our colleagues are passionate about making a difference to customers, businesses, and communities. As part of Group CI&SO, Cloud Services is the primary agent for creating and leading a future Cloud capability and the associated eco-system of future service partners to enable the bank of the future. Your responsibilities will include leading and collaborating with a variety of stakeholders across Finance, Cost Management and Supplier teams as well as external 3rd party IT & resourcing suppliers. You will be ensuring there is efficient management and control of financials, resourcing and 3rd party contracted services. Specific activities which you'll be responsible for include things like; Plan/Manage budgets, forecasting & track 3rd party IT & resource headcount actual to forecasts. Working closely with Finance, supplier & resourcing teams Lead meetings with Finance for risk & ops, journals, accruals, pre-payments, purchase order invoice tracking & Reporting Engagement with Cost Management in line with processes; plan & lead cost approvals for renewals of 3rd party contracts ensuring requirements are gathered, prioritised out, negotiated & justified to ensure fit for purpose Programmes and Projects - support projects, SMEs and HOF providing expertise and mentorship through cost management process. Ensure there is sufficient cross charging to hit end of year targets. Collaborate with leadership team to ensure robust justification are submitted, while being conscious of justification for any high day rates and long tenure. Manage the performance of the supplier in line with their contracted SLA's/KPI's What do we need to see from applicants? Ability to lead, encourage and empower a wide cross-section of people from different backgrounds and make them feel a valued member of the team and motivated to deliver their best performance Budget /financials planning, forecasting, and tracking Supplier Management 3rd parties' engagement Strong communication (oral and written) with stakeholder teamwork and influential skills Robust detailed process & procedural skills - organised & efficient Experience in driving change across complex organisations Experience of operating in the Service Delivery, Cost Management and Finance environment with a good understanding of frameworks and internal processes Proven systematic & analytical approach to problem solving and improvements with the ability to implement effective business solution What can I expect in Return? We're dedicated to giving you opportunities and support to develop you both professionally and personally to optimise your potential! As a new colleague to the team, you'll join us on our journey to build a 21st century bank that reflects modern Britain and craft an inclusive culture where all colleagues feel encouraged and valued. We're committed to building a workforce which reflects the diversity of the customers and communities we serve, and to building an inclusive environment where all our colleagues can be themselves and succeed on merit. We support the principles of agile working and equal opportunity and are happy to consider flexible working arrangements. Together we'll make it possible!
Sep 19, 2022
Full time
Contract & Commercial Manager - Cloud Services Lloyds Banking Group Edinburgh, Leeds, London, Halifax, Bristol, Manchester - We're happy with home working the majority of the time, however you'll need to be in office 2 days per week under your own cost. Salary & Benefits: The base salary banding for this role is £57,048 - £79,274 in London and £48,784 to £66,140 outside of London plus annual personal bonus, 15% employer pension contribution, 4% flexible cash pot, private medical insurance, 30 days holiday plus bank holidays. We also offer flexible working hours, agile working practices flexibility to suit your lifestyle and ensure a good work-life balance. Who are Lloyds Banking Group and where does this role sit? At Lloyds Banking Group (LBG), we are driven by a clear purpose - to help Britain prosper. Across the Group, our colleagues are passionate about making a difference to customers, businesses, and communities. As part of Group CI&SO, Cloud Services is the primary agent for creating and leading a future Cloud capability and the associated eco-system of future service partners to enable the bank of the future. Your responsibilities will include leading and collaborating with a variety of stakeholders across Finance, Cost Management and Supplier teams as well as external 3rd party IT & resourcing suppliers. You will be ensuring there is efficient management and control of financials, resourcing and 3rd party contracted services. Specific activities which you'll be responsible for include things like; Plan/Manage budgets, forecasting & track 3rd party IT & resource headcount actual to forecasts. Working closely with Finance, supplier & resourcing teams Lead meetings with Finance for risk & ops, journals, accruals, pre-payments, purchase order invoice tracking & Reporting Engagement with Cost Management in line with processes; plan & lead cost approvals for renewals of 3rd party contracts ensuring requirements are gathered, prioritised out, negotiated & justified to ensure fit for purpose Programmes and Projects - support projects, SMEs and HOF providing expertise and mentorship through cost management process. Ensure there is sufficient cross charging to hit end of year targets. Collaborate with leadership team to ensure robust justification are submitted, while being conscious of justification for any high day rates and long tenure. Manage the performance of the supplier in line with their contracted SLA's/KPI's What do we need to see from applicants? Ability to lead, encourage and empower a wide cross-section of people from different backgrounds and make them feel a valued member of the team and motivated to deliver their best performance Budget /financials planning, forecasting, and tracking Supplier Management 3rd parties' engagement Strong communication (oral and written) with stakeholder teamwork and influential skills Robust detailed process & procedural skills - organised & efficient Experience in driving change across complex organisations Experience of operating in the Service Delivery, Cost Management and Finance environment with a good understanding of frameworks and internal processes Proven systematic & analytical approach to problem solving and improvements with the ability to implement effective business solution What can I expect in Return? We're dedicated to giving you opportunities and support to develop you both professionally and personally to optimise your potential! As a new colleague to the team, you'll join us on our journey to build a 21st century bank that reflects modern Britain and craft an inclusive culture where all colleagues feel encouraged and valued. We're committed to building a workforce which reflects the diversity of the customers and communities we serve, and to building an inclusive environment where all our colleagues can be themselves and succeed on merit. We support the principles of agile working and equal opportunity and are happy to consider flexible working arrangements. Together we'll make it possible!
My Public Sector Client based in Telford City Centre is looking for 1st Line Support Analysts to fully support their key infrastructures. The role is paying £11.04 per hour. This role would be full time, and due to the nature of the role, the successful candidate must be flexible around working times due to various daytime shifts (07:00 - 18:30, Monday - Friday) and potential for a delayed end of shift. Overtime may be released according to business demand. The start date for this role is fixed at 25th October 2021. The role of a First Line Analyst involves taking emails, calls and chats from users, listening to and analysing the issues that users experience, and progressing the call accordingly. Whether that be through trying to fix the issue with the available fixes or assigning the case to the appropriate team for resolution. A key part of the role is ensuring information captured is relevant, detailed and concise due to potentially being progressed to other teams and viewed by anyone with access to the incident logging platform. The main responsibilities for the role include triaging and investigating, logging incidents and taking ownership of incidents from initial contact through to resolution. It is essential therefore that you maintain a professional attitude throughout the whole working day. Whilst the role will predominantly involve inbound calls, please be aware that outbound calls will also be required to resolve incidents efficiently. Excellent computer literacy skills are a must for this role and an understanding of the fundamentals of IT infrastructure, you should also have knowledge of the use of Windows 7, 8.1, 10 and also Microsoft office products (Outlook, Excel and Word). There is a Knowledge based system which is available to use, however any further knowledge within IT will be beneficial. Also essential is a strong customer service focus, as agents will speak to multiple people each day, therefore being able to adapt to each individuals needs is a key skill. Under the current circumstances around COVID-19, this role will initially involve working from home and applicants must have: - A reliable internet connection - A suitable working area and an environment where calls can be taken (i.e. noise considerations) - Good communication via multiple channels such as instant messages, telephone, email - Ability to work autonomously as well as part of a team If you feel you have proven and relevant experience and would be happy to be considered for this role, please send your CV through for consideration.
Oct 06, 2021
Full time
My Public Sector Client based in Telford City Centre is looking for 1st Line Support Analysts to fully support their key infrastructures. The role is paying £11.04 per hour. This role would be full time, and due to the nature of the role, the successful candidate must be flexible around working times due to various daytime shifts (07:00 - 18:30, Monday - Friday) and potential for a delayed end of shift. Overtime may be released according to business demand. The start date for this role is fixed at 25th October 2021. The role of a First Line Analyst involves taking emails, calls and chats from users, listening to and analysing the issues that users experience, and progressing the call accordingly. Whether that be through trying to fix the issue with the available fixes or assigning the case to the appropriate team for resolution. A key part of the role is ensuring information captured is relevant, detailed and concise due to potentially being progressed to other teams and viewed by anyone with access to the incident logging platform. The main responsibilities for the role include triaging and investigating, logging incidents and taking ownership of incidents from initial contact through to resolution. It is essential therefore that you maintain a professional attitude throughout the whole working day. Whilst the role will predominantly involve inbound calls, please be aware that outbound calls will also be required to resolve incidents efficiently. Excellent computer literacy skills are a must for this role and an understanding of the fundamentals of IT infrastructure, you should also have knowledge of the use of Windows 7, 8.1, 10 and also Microsoft office products (Outlook, Excel and Word). There is a Knowledge based system which is available to use, however any further knowledge within IT will be beneficial. Also essential is a strong customer service focus, as agents will speak to multiple people each day, therefore being able to adapt to each individuals needs is a key skill. Under the current circumstances around COVID-19, this role will initially involve working from home and applicants must have: - A reliable internet connection - A suitable working area and an environment where calls can be taken (i.e. noise considerations) - Good communication via multiple channels such as instant messages, telephone, email - Ability to work autonomously as well as part of a team If you feel you have proven and relevant experience and would be happy to be considered for this role, please send your CV through for consideration.
Would you like to work for an award-winning company? Have you got previous experience working in a 1st Line Service Desk environment? Are you a strong communicator with a passion for delivering exceptional service? If the answer is YES then we have a great opportunity for you! Who are we? TSG (Technology Services Group) are a Managed IT Services provider covering the whole of the UK. Here at TSG our people have a passion for delivering excellent customer service. We believe in giving our people the tools, training and support they require to excel in their roles with autonomy to make decisions where needed. Our values are based around Quality, Ownership and Passion and these sit at the core of our business, helping us to achieve our mission. Why should I work for TSG? It is our people that make TSG what it is and a great place to work. We have an open and honest culture here where we welcome feedback and act off the back of that. As a result, we have recently won six awards in the Sunday Times Best Companies to work for awards 2021. TSG is now officially one of the 'UKs Top 100 Best Large Companies' and one of the 'Top 50 Technology Companies' to work for. In addition, we have been awarded a 2 star accreditation for 'Outstanding' employee engagement, as well as some Regional Awards. At TSG we have a realistic approach and we care about the health and wellbeing of our TSG family. We love having social events wherever possible - this has included plenty of virtual ones during the Covid-19 pandemic, we are also very excited to have a 'save the date' in place for an all-staff event post pandemic that we hope can come to fruition as long as it is safe to do so. In addition, we love giving back to the community. Over the last year TSG has been continuing to raise money for our chosen charity Mental Health UK, so far we have raised over £13,000 across the business completing a variety of challenges. These challenges included a walkathon which seen 100 TSG colleagues walk the equivalent distance from the organisations Team Valley office to Microsoft's Seattle HQ - a huge 9.6 million steps! Job Purpose & Responsibilities; As a Service Desk Agent you will be the first point of contact for TSG customers in relation to technical faults and requests. You will be expected to log, categorise, and prioritise customer tickets as necessary, seeing them through to resolution wherever possible. Where you are unable to resolve a ticket yourself, you will escalate this to the relevant team. You will be a strong team player who enjoys delivering an exceptional service to our customers. You will also have strong communication skills and good attention to detail, ensuring that all information entered into the system is accurate and handled in line with company procedures. This position is taking a hybrid approach, therefore you must be located within close commutable distance to our Bellshill office. Responsibilities will include, but are not limited to; Log, categorise and prioritise customer tickets in line with documented required standards Conduct initial diagnosis of faults and attempt documented fixes appropriate to the role Where fixes are not available, escalate tickets to appropriate resolver group Ensure accurate input of data for customer contact information Update customers on cases as advised by other support teams Ensure all calls are answered according to the Service Level Agreements Manage resolved queues to ensure calls are closed as appropriate Manage 3rd party queues to ensure customers receive regular updates on tickets being dealt with by our providers Knowledge, Skills & Experience; Excellent written and verbal communication skills Excellent customer service skills Commercial awareness Strong attention to detail Ability to work in a high volume, fast paced environment Ability to prioritise Good problem solving skills IT qualifications would be an advantage Proven experience in a support or service delivery environment is an advantage Your Behaviours; Demonstrate enthusiasm and proactively seeks opportunities to improve the Service Desk Agent function Demonstrate commitment to the role, team and company and will go the extra mile when required Demonstrate initiative and reacts positively to new challenges and change What's in it for you? Up to 21k + Bonus 25 days annual leave Life assurance Perkbox discounts Contributory pension scheme with employer contribution of 4% Company sick pay Income protection cover Enhanced Maternity and Paternity pay Flexible home-based opportunities Long service benefits including increased annual leave accrued with service Flexible working day policy Relaxed dress policy Cycle to work scheme Employee recognition scheme Fantastic company culture including regular team building events Excellent progression opportunities and training support, including recognised qualifications If this sound like the role for you, please apply today to be considered.
Sep 15, 2021
Full time
Would you like to work for an award-winning company? Have you got previous experience working in a 1st Line Service Desk environment? Are you a strong communicator with a passion for delivering exceptional service? If the answer is YES then we have a great opportunity for you! Who are we? TSG (Technology Services Group) are a Managed IT Services provider covering the whole of the UK. Here at TSG our people have a passion for delivering excellent customer service. We believe in giving our people the tools, training and support they require to excel in their roles with autonomy to make decisions where needed. Our values are based around Quality, Ownership and Passion and these sit at the core of our business, helping us to achieve our mission. Why should I work for TSG? It is our people that make TSG what it is and a great place to work. We have an open and honest culture here where we welcome feedback and act off the back of that. As a result, we have recently won six awards in the Sunday Times Best Companies to work for awards 2021. TSG is now officially one of the 'UKs Top 100 Best Large Companies' and one of the 'Top 50 Technology Companies' to work for. In addition, we have been awarded a 2 star accreditation for 'Outstanding' employee engagement, as well as some Regional Awards. At TSG we have a realistic approach and we care about the health and wellbeing of our TSG family. We love having social events wherever possible - this has included plenty of virtual ones during the Covid-19 pandemic, we are also very excited to have a 'save the date' in place for an all-staff event post pandemic that we hope can come to fruition as long as it is safe to do so. In addition, we love giving back to the community. Over the last year TSG has been continuing to raise money for our chosen charity Mental Health UK, so far we have raised over £13,000 across the business completing a variety of challenges. These challenges included a walkathon which seen 100 TSG colleagues walk the equivalent distance from the organisations Team Valley office to Microsoft's Seattle HQ - a huge 9.6 million steps! Job Purpose & Responsibilities; As a Service Desk Agent you will be the first point of contact for TSG customers in relation to technical faults and requests. You will be expected to log, categorise, and prioritise customer tickets as necessary, seeing them through to resolution wherever possible. Where you are unable to resolve a ticket yourself, you will escalate this to the relevant team. You will be a strong team player who enjoys delivering an exceptional service to our customers. You will also have strong communication skills and good attention to detail, ensuring that all information entered into the system is accurate and handled in line with company procedures. This position is taking a hybrid approach, therefore you must be located within close commutable distance to our Bellshill office. Responsibilities will include, but are not limited to; Log, categorise and prioritise customer tickets in line with documented required standards Conduct initial diagnosis of faults and attempt documented fixes appropriate to the role Where fixes are not available, escalate tickets to appropriate resolver group Ensure accurate input of data for customer contact information Update customers on cases as advised by other support teams Ensure all calls are answered according to the Service Level Agreements Manage resolved queues to ensure calls are closed as appropriate Manage 3rd party queues to ensure customers receive regular updates on tickets being dealt with by our providers Knowledge, Skills & Experience; Excellent written and verbal communication skills Excellent customer service skills Commercial awareness Strong attention to detail Ability to work in a high volume, fast paced environment Ability to prioritise Good problem solving skills IT qualifications would be an advantage Proven experience in a support or service delivery environment is an advantage Your Behaviours; Demonstrate enthusiasm and proactively seeks opportunities to improve the Service Desk Agent function Demonstrate commitment to the role, team and company and will go the extra mile when required Demonstrate initiative and reacts positively to new challenges and change What's in it for you? Up to 21k + Bonus 25 days annual leave Life assurance Perkbox discounts Contributory pension scheme with employer contribution of 4% Company sick pay Income protection cover Enhanced Maternity and Paternity pay Flexible home-based opportunities Long service benefits including increased annual leave accrued with service Flexible working day policy Relaxed dress policy Cycle to work scheme Employee recognition scheme Fantastic company culture including regular team building events Excellent progression opportunities and training support, including recognised qualifications If this sound like the role for you, please apply today to be considered.
Would you like to work for an award-winning company? Have you got previous experience working in a 1st Line Service Desk environment? Are you a strong communicator with a passion for delivering exceptional service? If the answer is YES then we have a great opportunity for you! Who are we? TSG (Technology Services Group) are a Managed IT Services provider covering the whole of the UK. Here at TSG our people have a passion for delivering excellent customer service. We believe in giving our people the tools, training and support they require to excel in their roles with autonomy to make decisions where needed. Our values are based around Quality, Ownership and Passion and these sit at the core of our business, helping us to achieve our mission. Why should I work for TSG? It is our people that make TSG what it is and a great place to work. We have an open and honest culture here where we welcome feedback and act off the back of that. As a result, we have recently won six awards in the Sunday Times Best Companies to work for awards 2021. TSG is now officially one of the 'UKs Top 100 Best Large Companies' and one of the 'Top 50 Technology Companies' to work for. In addition, we have been awarded a 2 star accreditation for 'Outstanding' employee engagement, as well as some Regional Awards. At TSG we have a realistic approach and we care about the health and wellbeing of our TSG family. We love having social events wherever possible - this has included plenty of virtual ones during the Covid-19 pandemic, we are also very excited to have a 'save the date' in place for an all-staff event post pandemic that we hope can come to fruition as long as it is safe to do so. In addition, we love giving back to the community. Over the last year TSG has been continuing to raise money for our chosen charity Mental Health UK, so far we have raised over £13,000 across the business completing a variety of challenges. These challenges included a walkathon which seen 100 TSG colleagues walk the equivalent distance from the organisations Team Valley office to Microsoft's Seattle HQ - a huge 9.6 million steps! Job Purpose & Responsibilities; As a Service Desk Agent you will be the first point of contact for TSG customers in relation to technical faults and requests. You will be expected to log, categorise, and prioritise customer tickets as necessary, seeing them through to resolution wherever possible. Where you are unable to resolve a ticket yourself, you will escalate this to the relevant team. You will be a strong team player who enjoys delivering an exceptional service to our customers. You will also have strong communication skills and good attention to detail, ensuring that all information entered into the system is accurate and handled in line with company procedures. This position is taking a hybrid approach, therefore you must be located within close commutable distance to our Team Valley office. Responsibilities will include, but are not limited to; Log, categorise and prioritise customer tickets in line with documented required standards Conduct initial diagnosis of faults and attempt documented fixes appropriate to the role Where fixes are not available, escalate tickets to appropriate resolver group Ensure accurate input of data for customer contact information Update customers on cases as advised by other support teams Ensure all calls are answered according to the Service Level Agreements Manage resolved queues to ensure calls are closed as appropriate Manage 3rd party queues to ensure customers receive regular updates on tickets being dealt with by our providers Knowledge, Skills & Experience; Excellent written and verbal communication skills Excellent customer service skills Commercial awareness Strong attention to detail Ability to work in a high volume, fast paced environment Ability to prioritise Good problem solving skills IT qualifications would be an advantage Proven experience in a support or service delivery environment is an advantage Your Behaviours; Demonstrate enthusiasm and proactively seeks opportunities to improve the Service Desk Agent function Demonstrate commitment to the role, team and company and will go the extra mile when required Demonstrate initiative and reacts positively to new challenges and change What's in it for you? Up to 21k + Bonus 25 days annual leave Life assurance Perkbox discounts Contributory pension scheme with employer contribution of 4% Company sick pay Income protection cover Enhanced Maternity and Paternity pay Flexible home-based opportunities Long service benefits including increased annual leave accrued with service Flexible working day policy Relaxed dress policy Cycle to work scheme Employee recognition scheme Fantastic company culture including regular team building events Excellent progression opportunities and training support, including recognised qualifications If this sound like the role for you, please apply today to be considered.
Sep 15, 2021
Full time
Would you like to work for an award-winning company? Have you got previous experience working in a 1st Line Service Desk environment? Are you a strong communicator with a passion for delivering exceptional service? If the answer is YES then we have a great opportunity for you! Who are we? TSG (Technology Services Group) are a Managed IT Services provider covering the whole of the UK. Here at TSG our people have a passion for delivering excellent customer service. We believe in giving our people the tools, training and support they require to excel in their roles with autonomy to make decisions where needed. Our values are based around Quality, Ownership and Passion and these sit at the core of our business, helping us to achieve our mission. Why should I work for TSG? It is our people that make TSG what it is and a great place to work. We have an open and honest culture here where we welcome feedback and act off the back of that. As a result, we have recently won six awards in the Sunday Times Best Companies to work for awards 2021. TSG is now officially one of the 'UKs Top 100 Best Large Companies' and one of the 'Top 50 Technology Companies' to work for. In addition, we have been awarded a 2 star accreditation for 'Outstanding' employee engagement, as well as some Regional Awards. At TSG we have a realistic approach and we care about the health and wellbeing of our TSG family. We love having social events wherever possible - this has included plenty of virtual ones during the Covid-19 pandemic, we are also very excited to have a 'save the date' in place for an all-staff event post pandemic that we hope can come to fruition as long as it is safe to do so. In addition, we love giving back to the community. Over the last year TSG has been continuing to raise money for our chosen charity Mental Health UK, so far we have raised over £13,000 across the business completing a variety of challenges. These challenges included a walkathon which seen 100 TSG colleagues walk the equivalent distance from the organisations Team Valley office to Microsoft's Seattle HQ - a huge 9.6 million steps! Job Purpose & Responsibilities; As a Service Desk Agent you will be the first point of contact for TSG customers in relation to technical faults and requests. You will be expected to log, categorise, and prioritise customer tickets as necessary, seeing them through to resolution wherever possible. Where you are unable to resolve a ticket yourself, you will escalate this to the relevant team. You will be a strong team player who enjoys delivering an exceptional service to our customers. You will also have strong communication skills and good attention to detail, ensuring that all information entered into the system is accurate and handled in line with company procedures. This position is taking a hybrid approach, therefore you must be located within close commutable distance to our Team Valley office. Responsibilities will include, but are not limited to; Log, categorise and prioritise customer tickets in line with documented required standards Conduct initial diagnosis of faults and attempt documented fixes appropriate to the role Where fixes are not available, escalate tickets to appropriate resolver group Ensure accurate input of data for customer contact information Update customers on cases as advised by other support teams Ensure all calls are answered according to the Service Level Agreements Manage resolved queues to ensure calls are closed as appropriate Manage 3rd party queues to ensure customers receive regular updates on tickets being dealt with by our providers Knowledge, Skills & Experience; Excellent written and verbal communication skills Excellent customer service skills Commercial awareness Strong attention to detail Ability to work in a high volume, fast paced environment Ability to prioritise Good problem solving skills IT qualifications would be an advantage Proven experience in a support or service delivery environment is an advantage Your Behaviours; Demonstrate enthusiasm and proactively seeks opportunities to improve the Service Desk Agent function Demonstrate commitment to the role, team and company and will go the extra mile when required Demonstrate initiative and reacts positively to new challenges and change What's in it for you? Up to 21k + Bonus 25 days annual leave Life assurance Perkbox discounts Contributory pension scheme with employer contribution of 4% Company sick pay Income protection cover Enhanced Maternity and Paternity pay Flexible home-based opportunities Long service benefits including increased annual leave accrued with service Flexible working day policy Relaxed dress policy Cycle to work scheme Employee recognition scheme Fantastic company culture including regular team building events Excellent progression opportunities and training support, including recognised qualifications If this sound like the role for you, please apply today to be considered.
My client, a modern Digital Agency, is seeking an experienced DevOps Engineer to join their team in Cheshire.
As a Digital Agency, they focus mostly on Magento based e-commerce products and services, partnering with online retailers to delivery market driven web-stores. They offer a combination service of consultancy, design build and strategy.
Reporting to the Technical Director and Head of Development, your role as the successful DevOps Engineer is to ensure my client designs, engineers and delivers web application platforms to support the rapid and safe development and release of high quality code. You will enable the delivery of world-class web applications which are maintainable, scalable, resilient and portable, on time, to business requirements.
Example Responsibilities
You will implement the automation of the end to end deployment process, as defined by the Technical Director.
You will have responsibility for storage, network, security, scalability, resilience, load balancing, failover, deployment and monitoring.
Implement the defined architecture for easier continuous integration and deployment along with auto-scaling infrastructure to match demand
Manage and maintain the monitoring and alerting systems to support day to day operations
Develop the architecture of our existing platform and assist in the design and build of new systems
Provide 1st and 2nd line support in incidents
Troubleshoot issues as they arise, create wash up reports and implement changes to avoid future occurrences of the same issue.
Requirements
The environment is heavily Linux-based, so experience in Redhat or CentOS is a definite advantage. Scripting skills along these lines (Ruby, Python, Bash) as opposed to PowerShell etc.
Being a service provider for e-commerece clients, knowledge of cloud based architectures (especially Amazon AWS) is sought after.
The following skill-sets or experience are essential to this post:
Essential:
Excellent Linux system administration, scripting and automation
Monitoring tools, frameworks and processes
Full automation and configuration management
Ansible / Puppet / Chef
Building Continuous Integration / Delivery Pipelines in Jenkins or similar tool
Versioning software - Git
Open source monitoring tools
Strong knowledge of host networking – subnets/routing, firewalls, DNS/DHCP
2+ years experience in a start up and/or entrepreneurial corporate environment building and running high-throughput infrastructure
Excellent linux system administration, scripting and automation skills (Ruby, Python, Bash, Jenkins etc…)
Experienced in monitoring tools, frameworks and processes
Experienced in full automation and configuration management using tools such as Ansible, Puppet, Chef
Deep understanding of HTTP and web service technologies
Large scale operations environments
For more information or to make an application, click Apply or contact matthew.newton (at) belindaholmes (dot) co (dot) uk
Sep 09, 2016
My client, a modern Digital Agency, is seeking an experienced DevOps Engineer to join their team in Cheshire.
As a Digital Agency, they focus mostly on Magento based e-commerce products and services, partnering with online retailers to delivery market driven web-stores. They offer a combination service of consultancy, design build and strategy.
Reporting to the Technical Director and Head of Development, your role as the successful DevOps Engineer is to ensure my client designs, engineers and delivers web application platforms to support the rapid and safe development and release of high quality code. You will enable the delivery of world-class web applications which are maintainable, scalable, resilient and portable, on time, to business requirements.
Example Responsibilities
You will implement the automation of the end to end deployment process, as defined by the Technical Director.
You will have responsibility for storage, network, security, scalability, resilience, load balancing, failover, deployment and monitoring.
Implement the defined architecture for easier continuous integration and deployment along with auto-scaling infrastructure to match demand
Manage and maintain the monitoring and alerting systems to support day to day operations
Develop the architecture of our existing platform and assist in the design and build of new systems
Provide 1st and 2nd line support in incidents
Troubleshoot issues as they arise, create wash up reports and implement changes to avoid future occurrences of the same issue.
Requirements
The environment is heavily Linux-based, so experience in Redhat or CentOS is a definite advantage. Scripting skills along these lines (Ruby, Python, Bash) as opposed to PowerShell etc.
Being a service provider for e-commerece clients, knowledge of cloud based architectures (especially Amazon AWS) is sought after.
The following skill-sets or experience are essential to this post:
Essential:
Excellent Linux system administration, scripting and automation
Monitoring tools, frameworks and processes
Full automation and configuration management
Ansible / Puppet / Chef
Building Continuous Integration / Delivery Pipelines in Jenkins or similar tool
Versioning software - Git
Open source monitoring tools
Strong knowledge of host networking – subnets/routing, firewalls, DNS/DHCP
2+ years experience in a start up and/or entrepreneurial corporate environment building and running high-throughput infrastructure
Excellent linux system administration, scripting and automation skills (Ruby, Python, Bash, Jenkins etc…)
Experienced in monitoring tools, frameworks and processes
Experienced in full automation and configuration management using tools such as Ansible, Puppet, Chef
Deep understanding of HTTP and web service technologies
Large scale operations environments
For more information or to make an application, click Apply or contact matthew.newton (at) belindaholmes (dot) co (dot) uk