Are you passionate about delivering exceptional IT service support?We're looking for a dedicated individual to join our team and provide timely solutions to a variety of IT issues and requests across our Amesbury distribution ;If you thrive in a fast-paced environment and enjoy problem-solving, we want to hear from you!Package £36,000 per annum Based at our Southern Distribution Centre in Amesbury, Wiltshire. 28 days paid holiday per annum, rising to 33 days upon 5 years' service (inclusive of bank holidays) Contributable Company pension scheme Employee benefits: MyHB employee benefits platform with access to: Retail and leisure discounts plus hundreds more Free Financial Advice Bank your savings into an ISA 24/7 confidential counselling and advice line Low cost voluntary insured health plans Onsite canteen 10% store discount Access to social and sporting events Free car parking Death in Service Benefit (subject to 12 months complete service) Long Service recognition scheme Job Overview You will log and triage all IT service issues and requests. You will resolve IT problems and hardware issues in accordance with our IT service levels. You will manage IT issues and requests specific to IT specialists and 3rd parties. You will develop & maintain processes and procedures to assist in resolving IT issues. You support and assist colleagues on IT project implementations upgrades, new equipment roll-out. You will do daily system checks to review system performance, security and availability of our infrastructure & key ERP (AS400) automated business processes. Minimum Criteria To Apply Experience and knowledge of network security & infrastructure, ERP (preferred AS400), desktop systems and applications, mobile device management Experience of dealing with technical teams. Experience of dealing and communicating with 3rd party IT service providers. Experience of implementing business improvement initiatives. About The Company TJ Morris Limited trading as Home Bargains is a privately owned family run discount retailer selling top brands at the lowest possible price on the UK high street.Having started 45 years ago in Liverpool our customers continue to be at the heart of everything we do and throughout our 600 stores we have over 5 million customers each week.With plans to increase our store portfolio to 1,000 stores throughout the UK we are a fast-paced retailer opening 50 stores a year (nearly one every weekend) - and we wouldn't have it any other way!
Mar 29, 2024
Full time
Are you passionate about delivering exceptional IT service support?We're looking for a dedicated individual to join our team and provide timely solutions to a variety of IT issues and requests across our Amesbury distribution ;If you thrive in a fast-paced environment and enjoy problem-solving, we want to hear from you!Package £36,000 per annum Based at our Southern Distribution Centre in Amesbury, Wiltshire. 28 days paid holiday per annum, rising to 33 days upon 5 years' service (inclusive of bank holidays) Contributable Company pension scheme Employee benefits: MyHB employee benefits platform with access to: Retail and leisure discounts plus hundreds more Free Financial Advice Bank your savings into an ISA 24/7 confidential counselling and advice line Low cost voluntary insured health plans Onsite canteen 10% store discount Access to social and sporting events Free car parking Death in Service Benefit (subject to 12 months complete service) Long Service recognition scheme Job Overview You will log and triage all IT service issues and requests. You will resolve IT problems and hardware issues in accordance with our IT service levels. You will manage IT issues and requests specific to IT specialists and 3rd parties. You will develop & maintain processes and procedures to assist in resolving IT issues. You support and assist colleagues on IT project implementations upgrades, new equipment roll-out. You will do daily system checks to review system performance, security and availability of our infrastructure & key ERP (AS400) automated business processes. Minimum Criteria To Apply Experience and knowledge of network security & infrastructure, ERP (preferred AS400), desktop systems and applications, mobile device management Experience of dealing with technical teams. Experience of dealing and communicating with 3rd party IT service providers. Experience of implementing business improvement initiatives. About The Company TJ Morris Limited trading as Home Bargains is a privately owned family run discount retailer selling top brands at the lowest possible price on the UK high street.Having started 45 years ago in Liverpool our customers continue to be at the heart of everything we do and throughout our 600 stores we have over 5 million customers each week.With plans to increase our store portfolio to 1,000 stores throughout the UK we are a fast-paced retailer opening 50 stores a year (nearly one every weekend) - and we wouldn't have it any other way!
Tradewind are currently recruiting for a Design Technology Technician to work at one of our client schools based on The Wirral. This is a full-time position starting ASAP until May half term. This position pays up to £90pd. Our secondary school are looking for a Design Technology Technician to support in the preparation for practical examinations, ensuring equipment is kept in good order and to support the Design Technology teacher where required. Tradewind are renowned for offering top rates of pay, more CPD than any other agency, great referral bonus and termly networking & social events. To join us and be considered for this Design Technology Technician position available in Liverpool you must: Have experience in a Design Technology Technician position or be a graduate of Technology Has the legal right to work in the UK Has a complete 10-year career history Has an enhanced DBS on the update service, or be prepared to undertake a new one (costs £48.50 which is refunded after 20 days worked) Provide a minimum of 2 references covering the last 2 years, including your most recent teaching reference Click 'Apply now' to be considered for this great position as Design Technology Technician on The Wirral. Or for more information about the role, contact Nikki Joyce on / .
Mar 29, 2024
Full time
Tradewind are currently recruiting for a Design Technology Technician to work at one of our client schools based on The Wirral. This is a full-time position starting ASAP until May half term. This position pays up to £90pd. Our secondary school are looking for a Design Technology Technician to support in the preparation for practical examinations, ensuring equipment is kept in good order and to support the Design Technology teacher where required. Tradewind are renowned for offering top rates of pay, more CPD than any other agency, great referral bonus and termly networking & social events. To join us and be considered for this Design Technology Technician position available in Liverpool you must: Have experience in a Design Technology Technician position or be a graduate of Technology Has the legal right to work in the UK Has a complete 10-year career history Has an enhanced DBS on the update service, or be prepared to undertake a new one (costs £48.50 which is refunded after 20 days worked) Provide a minimum of 2 references covering the last 2 years, including your most recent teaching reference Click 'Apply now' to be considered for this great position as Design Technology Technician on The Wirral. Or for more information about the role, contact Nikki Joyce on / .
IT Field Technician Placement Programme - No Experience Required. Are you looking to benefit from a new career in IT? Skills shortages in the IT sector is driving the need for qualified, entry-level career seekers and career changers. We have a long-standing relationship with a large national based IT contracting company who have an ongoing need for IT technicians to help them manage and facilitate their IT contracts across the UK. They work with many large organisations which include Virgin Media, RICOH, Computacentre, Fortinet and Fujitsu to name a few. Graduates from this programme will begin contract work with our IT contracting partner working as an IT Field Technician with many of these roles then evolving into permanent positions with their clients. Companies and organisations have a real need for entry-level IT staff that can really hit the ground running with little additional training needed. This is one of the main reasons why our IT Contracting partner prefers our candidates for its clients. The best part is you do not need any prior experience in IT as we will provide you with the fully accredited training, required by our IT contracting partner. This role requires that you can drive and therefore candidates must hold a full UK drivers' licence prior to completing the training component of the programme. Training for the programme is completed online and has an estimated completion time of 8-12 weeks if you can study at least 5 hours per week. The training element is self funded but can be spread over 10 monthly instalments. During this study period we provide full tutor support and mentoring with 1-2-1 access with a tutor if required. Students that complete the training programme are guaranteed attendance at a 5-day workshop with our IT contract partner. The aim of this is so they can assess your practical IT skills and suitability to work with them. We have a current success rate of 95% of our candidates being offered a contract after they complete this workshop. Whether you are working full time, part time or are unemployed, this package has the flexibility to be completed at a pace that suits you and can be completed in a few weeks or a few months. Step 1 - Accredited Online Training The first step is completing three industry internationally recognised courses from CompTIA. CompTIA qualifications are the industry standard for people looking to build careers working in IT. The training is delivered directly online by CompTIA which ensures material is both current and up to date. Training is delivered online through multimedia rich video tutorials, practice labs, presentations, and quizzes. You will be assigned an expert tutor and a career support mentor to help you throughout your training. This programme does not require you to pass the official CompTIA exams. However, our IT contracting partner does require us submit confirmation that you have achieved their own minimum standard. Therefore, you will be expected to pass an online assessment for each course studied to confirm you are ready to attend the workshop. Step 2 - 5 Day Workshop The 5-day workshop is run by our IT contracting partner. This is your chance to demonstrate to our partner that you can put theory into practice and that you would be a suitable candidate to work for them and their clients. At the end of the 5-day workshop you will told if you have been successful and then offered a contract by them. At present 95% of our candidates who complete the 5-day workshop are then offered a contract. Once you have completed the 5-day workshop we will re-imburse up to £180 towards the costs for accommodation and travel you may have incurred (subject to terms and conditions). Step 3 - Working in IT You will now begin working with our partner on your first contract. However, if for any reason you failed to pass the 5-day workshop or decided you did not wish to accept our IT contractors offer we will continue to collaborate with you through our own internal recruitment team to help you find a suitable IT position.
Mar 29, 2024
Full time
IT Field Technician Placement Programme - No Experience Required. Are you looking to benefit from a new career in IT? Skills shortages in the IT sector is driving the need for qualified, entry-level career seekers and career changers. We have a long-standing relationship with a large national based IT contracting company who have an ongoing need for IT technicians to help them manage and facilitate their IT contracts across the UK. They work with many large organisations which include Virgin Media, RICOH, Computacentre, Fortinet and Fujitsu to name a few. Graduates from this programme will begin contract work with our IT contracting partner working as an IT Field Technician with many of these roles then evolving into permanent positions with their clients. Companies and organisations have a real need for entry-level IT staff that can really hit the ground running with little additional training needed. This is one of the main reasons why our IT Contracting partner prefers our candidates for its clients. The best part is you do not need any prior experience in IT as we will provide you with the fully accredited training, required by our IT contracting partner. This role requires that you can drive and therefore candidates must hold a full UK drivers' licence prior to completing the training component of the programme. Training for the programme is completed online and has an estimated completion time of 8-12 weeks if you can study at least 5 hours per week. The training element is self funded but can be spread over 10 monthly instalments. During this study period we provide full tutor support and mentoring with 1-2-1 access with a tutor if required. Students that complete the training programme are guaranteed attendance at a 5-day workshop with our IT contract partner. The aim of this is so they can assess your practical IT skills and suitability to work with them. We have a current success rate of 95% of our candidates being offered a contract after they complete this workshop. Whether you are working full time, part time or are unemployed, this package has the flexibility to be completed at a pace that suits you and can be completed in a few weeks or a few months. Step 1 - Accredited Online Training The first step is completing three industry internationally recognised courses from CompTIA. CompTIA qualifications are the industry standard for people looking to build careers working in IT. The training is delivered directly online by CompTIA which ensures material is both current and up to date. Training is delivered online through multimedia rich video tutorials, practice labs, presentations, and quizzes. You will be assigned an expert tutor and a career support mentor to help you throughout your training. This programme does not require you to pass the official CompTIA exams. However, our IT contracting partner does require us submit confirmation that you have achieved their own minimum standard. Therefore, you will be expected to pass an online assessment for each course studied to confirm you are ready to attend the workshop. Step 2 - 5 Day Workshop The 5-day workshop is run by our IT contracting partner. This is your chance to demonstrate to our partner that you can put theory into practice and that you would be a suitable candidate to work for them and their clients. At the end of the 5-day workshop you will told if you have been successful and then offered a contract by them. At present 95% of our candidates who complete the 5-day workshop are then offered a contract. Once you have completed the 5-day workshop we will re-imburse up to £180 towards the costs for accommodation and travel you may have incurred (subject to terms and conditions). Step 3 - Working in IT You will now begin working with our partner on your first contract. However, if for any reason you failed to pass the 5-day workshop or decided you did not wish to accept our IT contractors offer we will continue to collaborate with you through our own internal recruitment team to help you find a suitable IT position.
Position: Field Technician Suitable for: Field Technician or Patient Homecare Support Administrator Location: Hybrid Liverpool/Homebased Duration: 12 Month FTC Salary: Up to £23,000 DoE Please note that unfortunately, our client is unable to offer sponsorship Our client is a valued provider of technology solutions for the provision of out-of-hospital technological support, and they are looking to add a Field Technician to their growing team. This is a face-to-face contact role, so candidates should have the necessary skills to maintain a warm friendly atmosphere. The role is 37.5 hours per week working between 8am 8pm Mon Sun. The role will be split between 2 people so the team would look to manage the rota so each person would alternate weekends. They are looking for people more Merseyside and Cheshire based due to the travel between sites, however, in between visits to sites there is the potential to do some of their tasks from home, but most of the work will be out visiting different sites. Experience/Attributes : The Field Technician should be skilled in customer services and: An interest and good understanding of IT applications will be required (although relevant training will be provided) Be friendly and approachable Communication is key in this role; you must be able to articulate yourself clearly and have good patience with the patients Professional and well presented as this is a customer-facing position You will be expected to work with a get the job done attitude to meet the demands of contractual SLA s Patient availability may result in different combinations of hours typically between 8am and 8pm You will be required to undergo a full disclosure and barring service (DBS) check before commencement of employment This is a field-based role and you must have a driving licence and full access to a vehicle to apply The Role: The role of the Field Technician will include, but not be limited to the following: You will be trained to install the appropriate Android and iOS-based technology in patients properties and deliver the appropriate training to the patient in their home or care home. You will also be required to deliver stock and training to clinicians The role will predominantly be based in the Cheshire & Merseyside region Typical service visit tasks are: Setting up equipment in patients home/care home Delivery of equipment to hospital virtual ward teams Training the use of equipment and relevant peripherals to patients and clinicians (BP monitor, SPO2 Oximeter, Scales, Thermometer etc) Tracking location and status of stock through relevant IT systems Basic service calls for routine issues Maintenance of Software and Hardware supporting upgrades and ongoing development As a technology company they are constantly developing new and existing products for both hardware and software. You will be expected to report patient, clinician and employee feedback to support development The Field Technician full job description is available on request To apply : Please follow the online application process and upload your CV, in Word format Please note : You must be eligible to work in the UK for your application to be considered ( sorry, our client is unable to offer sponsorship ). Due to large numbers of applications, unfortunately we cannot provide detailed feedback to everyone, however, if you wish to find out how your application is progressing please call or e-mail the office and someone will help you / get back to you.
Mar 28, 2024
Full time
Position: Field Technician Suitable for: Field Technician or Patient Homecare Support Administrator Location: Hybrid Liverpool/Homebased Duration: 12 Month FTC Salary: Up to £23,000 DoE Please note that unfortunately, our client is unable to offer sponsorship Our client is a valued provider of technology solutions for the provision of out-of-hospital technological support, and they are looking to add a Field Technician to their growing team. This is a face-to-face contact role, so candidates should have the necessary skills to maintain a warm friendly atmosphere. The role is 37.5 hours per week working between 8am 8pm Mon Sun. The role will be split between 2 people so the team would look to manage the rota so each person would alternate weekends. They are looking for people more Merseyside and Cheshire based due to the travel between sites, however, in between visits to sites there is the potential to do some of their tasks from home, but most of the work will be out visiting different sites. Experience/Attributes : The Field Technician should be skilled in customer services and: An interest and good understanding of IT applications will be required (although relevant training will be provided) Be friendly and approachable Communication is key in this role; you must be able to articulate yourself clearly and have good patience with the patients Professional and well presented as this is a customer-facing position You will be expected to work with a get the job done attitude to meet the demands of contractual SLA s Patient availability may result in different combinations of hours typically between 8am and 8pm You will be required to undergo a full disclosure and barring service (DBS) check before commencement of employment This is a field-based role and you must have a driving licence and full access to a vehicle to apply The Role: The role of the Field Technician will include, but not be limited to the following: You will be trained to install the appropriate Android and iOS-based technology in patients properties and deliver the appropriate training to the patient in their home or care home. You will also be required to deliver stock and training to clinicians The role will predominantly be based in the Cheshire & Merseyside region Typical service visit tasks are: Setting up equipment in patients home/care home Delivery of equipment to hospital virtual ward teams Training the use of equipment and relevant peripherals to patients and clinicians (BP monitor, SPO2 Oximeter, Scales, Thermometer etc) Tracking location and status of stock through relevant IT systems Basic service calls for routine issues Maintenance of Software and Hardware supporting upgrades and ongoing development As a technology company they are constantly developing new and existing products for both hardware and software. You will be expected to report patient, clinician and employee feedback to support development The Field Technician full job description is available on request To apply : Please follow the online application process and upload your CV, in Word format Please note : You must be eligible to work in the UK for your application to be considered ( sorry, our client is unable to offer sponsorship ). Due to large numbers of applications, unfortunately we cannot provide detailed feedback to everyone, however, if you wish to find out how your application is progressing please call or e-mail the office and someone will help you / get back to you.
IT Support Technician Liverpool/Hybrid Circa £35K An IT Support Technician is required for our software development client who are based in Liverpool. As the only IT Support Technician within the company, your role will be integral to the organisation. You will be the go-to support for the existing teams' day-to-day IT needs, and you will have the opportunity to create, implement, and support your own IT architecture for the business. Main Duties and Responsibilities Serving as the first point of contact for IT support; providing on-site and remote support for all users. Create support tickets for any IT issues raised by users within the organisation. Proactively monitor, prioritise, and manage the support tickets whilst applying a 'security first' approach. Diagnose and troubleshoot software and hardware issues and where required install, repair, configure and maintain software and hardware components, and network systems. Ensure the security of every user's workstation and the company servers/data storage is maintained through best practice and anti-virus protection software. Monitor the organisations IT security and resolve vulnerabilities. Manage and maintain all company email accounts and their backup. Manage and maintain all company data backup both locally and remote. Analyse company technologies, systems, hardware, and software; where necessary propose, test, and implement new solutions that improve the company's IT performance, security, and reliability. When required, transport and configure moderately heavy objects such as computers, monitors, and peripherals within the Liverpool area. When necessary, manage the transportation logistics of Hardware and IT equipment throughout the UK and EU. Working to internal budgets build PC workstations from bespoke hardware components and software you specify and order. Configure and test all workstations and laptops for all new employees. Working with our in-house developers, support the network integration, accessibility and security of 3rd party development kits and peripherals. Help configure and maintain company specialty AV equipment. Audit and maintain an internal asset tracking system (hardware and software). Manage company web domains and hosting. Configure, support, and maintain the organisations existing network infrastructure including switches, firewalls, routers, CCTV, cabling, and wireless network equipment. Help to develop company IT policies Manage and testing of data Backups / Disaster Recovery. Experience: 3 years+ experience in a professional IT Support or Technician role. Knowledge of Windows and Mac operating systems, PC and Mac hardware components, peripherals, as well as Mobiles and Tablets (Android and iOS). Practical experience with internet and network security protocols. Familiarity with remote management tools. Able to build PC workstations from components. Have a valid UK driving license.
Mar 28, 2024
Full time
IT Support Technician Liverpool/Hybrid Circa £35K An IT Support Technician is required for our software development client who are based in Liverpool. As the only IT Support Technician within the company, your role will be integral to the organisation. You will be the go-to support for the existing teams' day-to-day IT needs, and you will have the opportunity to create, implement, and support your own IT architecture for the business. Main Duties and Responsibilities Serving as the first point of contact for IT support; providing on-site and remote support for all users. Create support tickets for any IT issues raised by users within the organisation. Proactively monitor, prioritise, and manage the support tickets whilst applying a 'security first' approach. Diagnose and troubleshoot software and hardware issues and where required install, repair, configure and maintain software and hardware components, and network systems. Ensure the security of every user's workstation and the company servers/data storage is maintained through best practice and anti-virus protection software. Monitor the organisations IT security and resolve vulnerabilities. Manage and maintain all company email accounts and their backup. Manage and maintain all company data backup both locally and remote. Analyse company technologies, systems, hardware, and software; where necessary propose, test, and implement new solutions that improve the company's IT performance, security, and reliability. When required, transport and configure moderately heavy objects such as computers, monitors, and peripherals within the Liverpool area. When necessary, manage the transportation logistics of Hardware and IT equipment throughout the UK and EU. Working to internal budgets build PC workstations from bespoke hardware components and software you specify and order. Configure and test all workstations and laptops for all new employees. Working with our in-house developers, support the network integration, accessibility and security of 3rd party development kits and peripherals. Help configure and maintain company specialty AV equipment. Audit and maintain an internal asset tracking system (hardware and software). Manage company web domains and hosting. Configure, support, and maintain the organisations existing network infrastructure including switches, firewalls, routers, CCTV, cabling, and wireless network equipment. Help to develop company IT policies Manage and testing of data Backups / Disaster Recovery. Experience: 3 years+ experience in a professional IT Support or Technician role. Knowledge of Windows and Mac operating systems, PC and Mac hardware components, peripherals, as well as Mobiles and Tablets (Android and iOS). Practical experience with internet and network security protocols. Familiarity with remote management tools. Able to build PC workstations from components. Have a valid UK driving license.
IT Support Technician Liverpool/Hybrid Circa £35K An IT Support Technician is required for our software development client who are based in Liverpool. As the only IT Support Technician within the company, your role will be integral to the organisation. You will be the go-to support for the existing teams' day-to-day IT needs, and you will have the opportunity to create, implement, and support your own IT architecture for the business. Main Duties and Responsibilities Serving as the first point of contact for IT support; providing on-site and remote support for all users. Create support tickets for any IT issues raised by users within the organisation. Proactively monitor, prioritise, and manage the support tickets whilst applying a 'security first' approach. Diagnose and troubleshoot software and hardware issues and where required install, repair, configure and maintain software and hardware components, and network systems. Ensure the security of every user's Workstation and the company Servers/data storage is maintained through best practice and anti-virus protection software. Monitor the organisations IT security and resolve vulnerabilities. Manage and maintain all company email accounts and their backup. Manage and maintain all company data backup both locally and remote. Analyse company technologies, systems, hardware, and software; where necessary propose, test, and implement new solutions that improve the company's IT performance, security, and reliability. When required, transport and configure moderately heavy objects such as computers, monitors, and peripherals within the Liverpool area. When necessary, manage the transportation logistics of Hardware and IT equipment throughout the UK and EU. Working to internal budgets build PC workstations from bespoke hardware components and software you specify and order. Configure and test all workstations and laptops for all new employees. Working with our in-house developers, support the network integration, accessibility and security of 3rd party development kits and peripherals. Help configure and maintain company specialty AV equipment. Audit and maintain an internal asset tracking system (hardware and software). Manage company web domains and hosting. Configure, support, and maintain the organisations existing network infrastructure including Switches, Firewalls, Routers, CCTV, cabling, and wireless network equipment. Help to develop company IT policies Manage and testing of data Backups/Disaster Recovery. Experience: 3 years+ experience in a professional IT Support or Technician role. Knowledge of Windows and Mac operating systems, PC and Mac hardware components, peripherals, as well as Mobiles and Tablets (Android and iOS). Practical experience with Internet and network security protocols. Familiarity with remote management tools. Able to build PC workstations from components. Have a valid UK driving license.
Mar 28, 2024
Full time
IT Support Technician Liverpool/Hybrid Circa £35K An IT Support Technician is required for our software development client who are based in Liverpool. As the only IT Support Technician within the company, your role will be integral to the organisation. You will be the go-to support for the existing teams' day-to-day IT needs, and you will have the opportunity to create, implement, and support your own IT architecture for the business. Main Duties and Responsibilities Serving as the first point of contact for IT support; providing on-site and remote support for all users. Create support tickets for any IT issues raised by users within the organisation. Proactively monitor, prioritise, and manage the support tickets whilst applying a 'security first' approach. Diagnose and troubleshoot software and hardware issues and where required install, repair, configure and maintain software and hardware components, and network systems. Ensure the security of every user's Workstation and the company Servers/data storage is maintained through best practice and anti-virus protection software. Monitor the organisations IT security and resolve vulnerabilities. Manage and maintain all company email accounts and their backup. Manage and maintain all company data backup both locally and remote. Analyse company technologies, systems, hardware, and software; where necessary propose, test, and implement new solutions that improve the company's IT performance, security, and reliability. When required, transport and configure moderately heavy objects such as computers, monitors, and peripherals within the Liverpool area. When necessary, manage the transportation logistics of Hardware and IT equipment throughout the UK and EU. Working to internal budgets build PC workstations from bespoke hardware components and software you specify and order. Configure and test all workstations and laptops for all new employees. Working with our in-house developers, support the network integration, accessibility and security of 3rd party development kits and peripherals. Help configure and maintain company specialty AV equipment. Audit and maintain an internal asset tracking system (hardware and software). Manage company web domains and hosting. Configure, support, and maintain the organisations existing network infrastructure including Switches, Firewalls, Routers, CCTV, cabling, and wireless network equipment. Help to develop company IT policies Manage and testing of data Backups/Disaster Recovery. Experience: 3 years+ experience in a professional IT Support or Technician role. Knowledge of Windows and Mac operating systems, PC and Mac hardware components, peripherals, as well as Mobiles and Tablets (Android and iOS). Practical experience with Internet and network security protocols. Familiarity with remote management tools. Able to build PC workstations from components. Have a valid UK driving license.
Job Title: IT Helpdesk Field Technician Salary: £32,000 - £34000 Hours of Work: 40 hours per week with flexibility as needed. Position Overview: We are seeking a dedicated individual to fill the role of Helpdesk/Technical Support Specialist. This position requires flexibility, excellent communication skills, and a proactive approach to problem-solving. Based in Birmingham, the successful candidate will also be required to travel to other UK sites including Wolverhampton, Liverpool, Bridgend, and Dagenham as necessary. Key Responsibilities: Provide helpdesk and technical support for UK branches, ensuring timely resolution of IT issues. Work flexible shifts (AM/PM) and be available after hours for critical issues, including night duty on a rotating basis. Prioritise daily activities and respond to potential IT emergencies, directing issues to the appropriate channels. Perform recurring tasks such as new user creation and workstation/laptop deployment. Communicate effectively with internal stakeholders and external parties, including business partners, suppliers, and customers. Demonstrate proactiveness in learning new technologies and adapting to changes in IT infrastructure. Collaborate effectively within the team, providing feedback and contributing to continuous improvement initiatives. Adhere to company protocols and procedures, maintaining meticulous records of tasks performed. Candidate Requirements: Proficient knowledge of Windows operating systems (Windows XP - Windows 11) and Microsoft Office suite. Basic Linux knowledge (console-based). Experience in diagnostics, maintenance, and minor repairs of company equipment. Familiarity with common system services, networking technologies, and visualisation technologies. Basic SQL knowledge (preferably for MS SQL Environment). Experience with remote desktop technologies and Cisco Meraki is a plus. Ability to travel to different locations within the UK, with potential travel to other jurisdictions if required. Excellent organisational skills and attention to detail. Ability to undergo training remotely and potentially in-person. Drivers License This is a broad role and no one day will be the same, if you think you have the relevant skills and experience click the apply button now!
Mar 28, 2024
Full time
Job Title: IT Helpdesk Field Technician Salary: £32,000 - £34000 Hours of Work: 40 hours per week with flexibility as needed. Position Overview: We are seeking a dedicated individual to fill the role of Helpdesk/Technical Support Specialist. This position requires flexibility, excellent communication skills, and a proactive approach to problem-solving. Based in Birmingham, the successful candidate will also be required to travel to other UK sites including Wolverhampton, Liverpool, Bridgend, and Dagenham as necessary. Key Responsibilities: Provide helpdesk and technical support for UK branches, ensuring timely resolution of IT issues. Work flexible shifts (AM/PM) and be available after hours for critical issues, including night duty on a rotating basis. Prioritise daily activities and respond to potential IT emergencies, directing issues to the appropriate channels. Perform recurring tasks such as new user creation and workstation/laptop deployment. Communicate effectively with internal stakeholders and external parties, including business partners, suppliers, and customers. Demonstrate proactiveness in learning new technologies and adapting to changes in IT infrastructure. Collaborate effectively within the team, providing feedback and contributing to continuous improvement initiatives. Adhere to company protocols and procedures, maintaining meticulous records of tasks performed. Candidate Requirements: Proficient knowledge of Windows operating systems (Windows XP - Windows 11) and Microsoft Office suite. Basic Linux knowledge (console-based). Experience in diagnostics, maintenance, and minor repairs of company equipment. Familiarity with common system services, networking technologies, and visualisation technologies. Basic SQL knowledge (preferably for MS SQL Environment). Experience with remote desktop technologies and Cisco Meraki is a plus. Ability to travel to different locations within the UK, with potential travel to other jurisdictions if required. Excellent organisational skills and attention to detail. Ability to undergo training remotely and potentially in-person. Drivers License This is a broad role and no one day will be the same, if you think you have the relevant skills and experience click the apply button now!
2nd Line Support Technician, Windows, Greater Manchester to £30K A leading Managed Services Provider is looking to recruit a 2ndLine IT Support Technician to work in their client's office located in Manchester city centre. As part of a team of dedicated technicians, you'll be providing 2nd Line and Desktop Support to approx. 850 to 900 users - covering cutting edge hardware, software and infrastructure technologies. Supporting one of the UK's largest firms within their industry, this role combines both end-user support with more technical hands on troubleshooting The role: The 2nd Line IT Support Technician will provide support to a diverse group of onsite and off-site users. Whilst based in our client's office in Manchester you will also travel to the clients Liverpool for 2 days and provide occasional cover for Leeds office to carry our site visits and provide holiday cover for a Northwest based Technician. You'll respond to incidents and requests via a modern IT Support System in line with company SLA's. You'll troubleshoot Desktops/Laptop, telephony, network and printing errors, investigate software issues and carry out daily checks to ensure that backups are completed successfully. You'll also ensure that the computers you're responsible for are complaint with Cyber Essential Plus as well as installing and configuring hardware, software and mobile devices. You'll also have the opportunity to carry out server based tasks and gain insight into infrastructure-based technology. About you: The successful 2nd Line IT Support Technician will need to be self-motivated, conscientious, methodical and organised, with the ability to liaise with clients at all levels of a business whilst demonstrating excellent customer service at all times. You'll possess a logical approach to problem solving and will already be experienced in a similar role. Essential skills: • Minimum 1-year experience in a similar role • Windows 10, MS Server 2012/2019, MS Office 365 • Active Directory & Group Policy administration • IP networking & telephony, DNS, DHCP • Server, network and desktop hardware • Customer facing skills Desirable skills: • SCCM • Mobile device support • Sophos AV • Backup software and hardware, in particular Arcserve Backup Solutions Desirable qualifications: Any of the following: MCSE/MCITP, MCP/MCTS or VCP. Own Car essential
Mar 28, 2024
Full time
2nd Line Support Technician, Windows, Greater Manchester to £30K A leading Managed Services Provider is looking to recruit a 2ndLine IT Support Technician to work in their client's office located in Manchester city centre. As part of a team of dedicated technicians, you'll be providing 2nd Line and Desktop Support to approx. 850 to 900 users - covering cutting edge hardware, software and infrastructure technologies. Supporting one of the UK's largest firms within their industry, this role combines both end-user support with more technical hands on troubleshooting The role: The 2nd Line IT Support Technician will provide support to a diverse group of onsite and off-site users. Whilst based in our client's office in Manchester you will also travel to the clients Liverpool for 2 days and provide occasional cover for Leeds office to carry our site visits and provide holiday cover for a Northwest based Technician. You'll respond to incidents and requests via a modern IT Support System in line with company SLA's. You'll troubleshoot Desktops/Laptop, telephony, network and printing errors, investigate software issues and carry out daily checks to ensure that backups are completed successfully. You'll also ensure that the computers you're responsible for are complaint with Cyber Essential Plus as well as installing and configuring hardware, software and mobile devices. You'll also have the opportunity to carry out server based tasks and gain insight into infrastructure-based technology. About you: The successful 2nd Line IT Support Technician will need to be self-motivated, conscientious, methodical and organised, with the ability to liaise with clients at all levels of a business whilst demonstrating excellent customer service at all times. You'll possess a logical approach to problem solving and will already be experienced in a similar role. Essential skills: • Minimum 1-year experience in a similar role • Windows 10, MS Server 2012/2019, MS Office 365 • Active Directory & Group Policy administration • IP networking & telephony, DNS, DHCP • Server, network and desktop hardware • Customer facing skills Desirable skills: • SCCM • Mobile device support • Sophos AV • Backup software and hardware, in particular Arcserve Backup Solutions Desirable qualifications: Any of the following: MCSE/MCITP, MCP/MCTS or VCP. Own Car essential
IT Desk Support - London - £32k to £35k Mon-Fri - 8.30am - 5pm. Pension Contribution. 25 days + bank Holidays. Paid for self-development. UK Staffing Group is working with a market leading client who are wanting to add to their IT department in London, near Bank, Monument, Liverpool & Old Gate transportation links. They work across a range of industries & have offices across the UK. Here is an opportunity to join a massive company looking to grow & develop their own IT technician. The successful candidate will have an interest in the IT industry and basic level knowledge around software & hardware. The ideal candidate will does not have to have previous experience in IT support however, it is desirable. For this our client they want a clear communicator who can provide top customer service alongside servicing their IT requirements. Responsibilities Assess the business impact of IT Incidents & accurately assign SLA's, following escalation process if required. Solving and diagnosing a range of 1st line support issues. Responding to ticket issues quickly, effectively and escalating if necessary. Analysing and investing security & phishing alerts. Present a positive, helpful and customer service like approach when responding to tickets. Completing work and meeting deadlines successfully. Self-motivated and organised. Understanding of ITIL Methodology. Reasonable understanding of server and networking technology. Please send your CV for immediate consideration either by clicking apply now or sending directly. This is an immediate requirement with interviews taking place over the next week. Manchester Staff operates as an employment agency and employment business. No terminology in this advert is intended to discriminate on the grounds of age, and we confirm that we are happy to accept applications from persons of any age for this role. By applying for this role, you accept our Terms and Privacy Policy which can both be found on our website. We take the security of personal data very seriously and by applying for this role you consent that we may hold your personal data on our database (CRM) for the purpose of finding jobs that could match your skill set. If we become aware of any other opportunities that could be of interest to you, we may let you know by either phone, email, or SMS. About UK Staffing Group: UK Staffing Group are a specialist recruitment business focused on delivering highly experienced and reputable permanent staff to local businesses. We can offer: - Free support and advice to help you with your job search.- Full interview support including a pre-interview call with a specialist consultant and coaching on interview tips and techniques.- After placement support.
Mar 27, 2024
Full time
IT Desk Support - London - £32k to £35k Mon-Fri - 8.30am - 5pm. Pension Contribution. 25 days + bank Holidays. Paid for self-development. UK Staffing Group is working with a market leading client who are wanting to add to their IT department in London, near Bank, Monument, Liverpool & Old Gate transportation links. They work across a range of industries & have offices across the UK. Here is an opportunity to join a massive company looking to grow & develop their own IT technician. The successful candidate will have an interest in the IT industry and basic level knowledge around software & hardware. The ideal candidate will does not have to have previous experience in IT support however, it is desirable. For this our client they want a clear communicator who can provide top customer service alongside servicing their IT requirements. Responsibilities Assess the business impact of IT Incidents & accurately assign SLA's, following escalation process if required. Solving and diagnosing a range of 1st line support issues. Responding to ticket issues quickly, effectively and escalating if necessary. Analysing and investing security & phishing alerts. Present a positive, helpful and customer service like approach when responding to tickets. Completing work and meeting deadlines successfully. Self-motivated and organised. Understanding of ITIL Methodology. Reasonable understanding of server and networking technology. Please send your CV for immediate consideration either by clicking apply now or sending directly. This is an immediate requirement with interviews taking place over the next week. Manchester Staff operates as an employment agency and employment business. No terminology in this advert is intended to discriminate on the grounds of age, and we confirm that we are happy to accept applications from persons of any age for this role. By applying for this role, you accept our Terms and Privacy Policy which can both be found on our website. We take the security of personal data very seriously and by applying for this role you consent that we may hold your personal data on our database (CRM) for the purpose of finding jobs that could match your skill set. If we become aware of any other opportunities that could be of interest to you, we may let you know by either phone, email, or SMS. About UK Staffing Group: UK Staffing Group are a specialist recruitment business focused on delivering highly experienced and reputable permanent staff to local businesses. We can offer: - Free support and advice to help you with your job search.- Full interview support including a pre-interview call with a specialist consultant and coaching on interview tips and techniques.- After placement support.
Tradewind are currently recruiting for a Design Technology Technician to work at one of our client schools based in Liverpool. This is a full-time position starting ASAP. Our secondary school are looking for a Design Technology Technician to support in the preparation for practical examinations, ensuring equipment is kept in good order and to support the Design Technology teacher where required. Tradewind are renowned for offering top rates of pay, more CPD than any other agency, great referral bonus and termly networking & social events. To join us and be considered for this Design Technology Technician position available in Liverpool you must: Have experience in a Design Technology Technician position or be a graduate of Technology Has the legal right to work in the UK Has a complete 10-year career history Has an enhanced DBS on the update service, or be prepared to undertake a new one (costs £46.50 which is refunded after 20 days worked) Provide a minimum of 2 references covering the last 2 years, including your most recent teaching reference Click 'Apply now' to be considered for this great position as Design Technology Technician in Liverpool. Or for more information about the role, contact Tce McCann on /
Mar 25, 2024
Full time
Tradewind are currently recruiting for a Design Technology Technician to work at one of our client schools based in Liverpool. This is a full-time position starting ASAP. Our secondary school are looking for a Design Technology Technician to support in the preparation for practical examinations, ensuring equipment is kept in good order and to support the Design Technology teacher where required. Tradewind are renowned for offering top rates of pay, more CPD than any other agency, great referral bonus and termly networking & social events. To join us and be considered for this Design Technology Technician position available in Liverpool you must: Have experience in a Design Technology Technician position or be a graduate of Technology Has the legal right to work in the UK Has a complete 10-year career history Has an enhanced DBS on the update service, or be prepared to undertake a new one (costs £46.50 which is refunded after 20 days worked) Provide a minimum of 2 references covering the last 2 years, including your most recent teaching reference Click 'Apply now' to be considered for this great position as Design Technology Technician in Liverpool. Or for more information about the role, contact Tce McCann on /
IT Support Placement Programme - No Experience Required. Are you looking to benefit from a new career in IT? Skills shortages in the IT sector is driving the need for qualified, entry-level career seekers and career changers. We have a long-standing relationship with a large national based IT contracting company who have an ongoing need for IT technicians to help them manage and facilitate their IT contracts across the UK. They work with many large organisations which include Virgin Media, RICOH, Computacentre, Fortinet and Fujitsu to name a few. Graduates from this programme will begin contract work with our IT contracting partner working as an IT Support Engineer with many of these roles then evolving into permanent positions with their clients. Companies and organisations have a real need for entry-level IT staff that can really hit the ground running with little additional training needed. This is one of the main reasons why our IT Contracting partner prefers our candidates for its clients. The best part is you do not need any prior experience in IT as we will provide you with the fully accredited training, required by our IT contracting partner. This role requires that you can drive and therefore candidates must hold a full UK drivers' licence prior to completing the training component of the programme. Training for the programme is completed online and has an estimated completion time of 8-12 weeks if you can study at least 5 hours per week. The training element is self-funded but can be spread over 10 monthly instalments. During this study period we provide full tutor support and mentoring with 1-2-1 access with a tutor if required. Students that complete the training programme are guaranteed attendance at a 5-day workshop with our IT contract partner. The aim of this is so they can assess your practical IT skills and suitability to work with them. We have a current success rate of 95% of our candidates being offered a contract after they complete this workshop. Whether you are working full time, part time or are unemployed, this package has the flexibility to be completed at a pace that suits you and can be completed in a few weeks or a few months. Step 1 - Accredited Online Training The first step is completing three industry internationally recognised courses from CompTIA. CompTIA qualifications are the industry standard for people looking to build careers working in IT. The training is delivered directly online by CompTIA which ensures material is both current and up to date. Training is delivered online through multimedia rich video tutorials, practice labs, presentations, and quizzes. You will be assigned an expert tutor and a career support mentor to help you throughout your training. This programme does not require you to pass the official CompTIA exams. However, our IT contracting partner does require us submit confirmation that you have achieved their own minimum standard. Therefore, you will be expected to pass an online assessment for each course studied to confirm you are ready to attend the workshop. Step 2 - 5 Day Workshop The 5-day workshop is run by our IT contracting partner. This is your chance to demonstrate to our partner that you can put theory into practice and that you would be a suitable candidate to work for them and their clients. At the end of the 5-day workshop you will told if you have been successful and then offered a contract by them. At present 95% of our candidates who complete the 5-day workshop are then offered a contract. Once you have completed the 5-day workshop we will re-imburse up to £180 towards the costs for accommodation and travel you may have incurred (subject to terms and conditions). Step 3 - Working in IT You will now begin working with our partner on your first contract. However, if for any reason you failed to pass the 5-day workshop or decided you did not wish to accept our IT contractors offer we will continue to collaborate with you through our own internal recruitment team to help you find a suitable IT position.
Mar 24, 2024
Full time
IT Support Placement Programme - No Experience Required. Are you looking to benefit from a new career in IT? Skills shortages in the IT sector is driving the need for qualified, entry-level career seekers and career changers. We have a long-standing relationship with a large national based IT contracting company who have an ongoing need for IT technicians to help them manage and facilitate their IT contracts across the UK. They work with many large organisations which include Virgin Media, RICOH, Computacentre, Fortinet and Fujitsu to name a few. Graduates from this programme will begin contract work with our IT contracting partner working as an IT Support Engineer with many of these roles then evolving into permanent positions with their clients. Companies and organisations have a real need for entry-level IT staff that can really hit the ground running with little additional training needed. This is one of the main reasons why our IT Contracting partner prefers our candidates for its clients. The best part is you do not need any prior experience in IT as we will provide you with the fully accredited training, required by our IT contracting partner. This role requires that you can drive and therefore candidates must hold a full UK drivers' licence prior to completing the training component of the programme. Training for the programme is completed online and has an estimated completion time of 8-12 weeks if you can study at least 5 hours per week. The training element is self-funded but can be spread over 10 monthly instalments. During this study period we provide full tutor support and mentoring with 1-2-1 access with a tutor if required. Students that complete the training programme are guaranteed attendance at a 5-day workshop with our IT contract partner. The aim of this is so they can assess your practical IT skills and suitability to work with them. We have a current success rate of 95% of our candidates being offered a contract after they complete this workshop. Whether you are working full time, part time or are unemployed, this package has the flexibility to be completed at a pace that suits you and can be completed in a few weeks or a few months. Step 1 - Accredited Online Training The first step is completing three industry internationally recognised courses from CompTIA. CompTIA qualifications are the industry standard for people looking to build careers working in IT. The training is delivered directly online by CompTIA which ensures material is both current and up to date. Training is delivered online through multimedia rich video tutorials, practice labs, presentations, and quizzes. You will be assigned an expert tutor and a career support mentor to help you throughout your training. This programme does not require you to pass the official CompTIA exams. However, our IT contracting partner does require us submit confirmation that you have achieved their own minimum standard. Therefore, you will be expected to pass an online assessment for each course studied to confirm you are ready to attend the workshop. Step 2 - 5 Day Workshop The 5-day workshop is run by our IT contracting partner. This is your chance to demonstrate to our partner that you can put theory into practice and that you would be a suitable candidate to work for them and their clients. At the end of the 5-day workshop you will told if you have been successful and then offered a contract by them. At present 95% of our candidates who complete the 5-day workshop are then offered a contract. Once you have completed the 5-day workshop we will re-imburse up to £180 towards the costs for accommodation and travel you may have incurred (subject to terms and conditions). Step 3 - Working in IT You will now begin working with our partner on your first contract. However, if for any reason you failed to pass the 5-day workshop or decided you did not wish to accept our IT contractors offer we will continue to collaborate with you through our own internal recruitment team to help you find a suitable IT position.
IT Technician Salary: Dependent on experience Graduates Considered office based Hours: 9AM - 5PM Job Description: We have a very exciting role for an innovative, ambitious and forward thinker to join our growing insurance business! The successful candidate will work closely with the management team to innovate the insurance industry by constantly improving systems and the efficiency of the business. We are looking for a qualified IT Technician that will install and maintain computer systems and networks aiming for the highest functionality. You will also "train" users of the insurance systems to make appropriate and safe usage of the IT infrastructure. A successful IT Technician must have a thorough knowledge of computer software and hardware and a variety of internet applications, networks and operating systems. The ideal candidate will also have great troubleshooting abilities and attention to detail. The goal is to work closely with the management team to build and maintain all computer systems and networks to optimize the role of technology on business sustainability. Responsibilities: Innovate areas of the business we can improve within the IT space Project manage major projects across all areas of the business - Insurance Systems build and maintenance, Building Chatbots for different departments, WhatsApp Quoting etc Set up workstations with computers and necessary peripheral devices (routers, printers etc.) Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality Install and configure appropriate software and functions according to specifications Develop and maintain local networks in ways that optimize performance Ensure security and privacy of networks and computer systems Provide orientation and guidance to users on how to operate new software and computer equipment Organize and schedule upgrades and maintenance without deterring others from completing their work Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.) Maintain records/logs of repairs and fixes and maintenance schedule Identify computer or network equipment shortages and place orders Requirements and Skills: Proven experience as IT Technician or similar role Excellent diagnostic and problem solving skills Experience using OpenGI desirable Excellent communication ability Outstanding organisational and time-management skills In depth understanding of diverse computer systems and networks Good knowledge of internet security and data privacy principles Innovative, ambitious and entrepreneurial personality
Mar 22, 2024
Full time
IT Technician Salary: Dependent on experience Graduates Considered office based Hours: 9AM - 5PM Job Description: We have a very exciting role for an innovative, ambitious and forward thinker to join our growing insurance business! The successful candidate will work closely with the management team to innovate the insurance industry by constantly improving systems and the efficiency of the business. We are looking for a qualified IT Technician that will install and maintain computer systems and networks aiming for the highest functionality. You will also "train" users of the insurance systems to make appropriate and safe usage of the IT infrastructure. A successful IT Technician must have a thorough knowledge of computer software and hardware and a variety of internet applications, networks and operating systems. The ideal candidate will also have great troubleshooting abilities and attention to detail. The goal is to work closely with the management team to build and maintain all computer systems and networks to optimize the role of technology on business sustainability. Responsibilities: Innovate areas of the business we can improve within the IT space Project manage major projects across all areas of the business - Insurance Systems build and maintenance, Building Chatbots for different departments, WhatsApp Quoting etc Set up workstations with computers and necessary peripheral devices (routers, printers etc.) Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality Install and configure appropriate software and functions according to specifications Develop and maintain local networks in ways that optimize performance Ensure security and privacy of networks and computer systems Provide orientation and guidance to users on how to operate new software and computer equipment Organize and schedule upgrades and maintenance without deterring others from completing their work Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.) Maintain records/logs of repairs and fixes and maintenance schedule Identify computer or network equipment shortages and place orders Requirements and Skills: Proven experience as IT Technician or similar role Excellent diagnostic and problem solving skills Experience using OpenGI desirable Excellent communication ability Outstanding organisational and time-management skills In depth understanding of diverse computer systems and networks Good knowledge of internet security and data privacy principles Innovative, ambitious and entrepreneurial personality
2nd Line Support Engineer, Windows, Greater Manchester to £30K A leading Managed Services Provider is looking to recruit a 2nd Line IT Support Technician to work in their client s office located in Manchester city centre and also Liverpool. As part of a team of dedicated technicians, you ll be providing 2nd Line and Desktop Support to approx. 850 to 900 users - covering cutting edge hardware, software and infrastructure technologies. Supporting one of the UK s largest firms within their industry, this role combines both end-user support with more technical hands on troubleshooting The role: The 2nd Line IT Support Technician will provide support to a diverse group of onsite and off-site users. Whilst based in our client s office in Manchester for 3 days, you will also cover the Liverpool office for 2 days and to carry our site visits and provide holiday cover for Leeds. You ll respond to incidents and requests via a modern IT Support System in line with company SLA s. You ll troubleshoot Desktops/Laptop, telephony, network and printing errors, investigate software issues and carry out daily checks to ensure that backups are completed successfully. You ll also ensure that the computers you re responsible for are complaint with Cyber Essential Plus as well as installing and configuring hardware, software and mobile devices. You ll also have the opportunity to carry out server based tasks and gain insight into infrastructure-based technology. About you: The successful 2nd Line IT Support Technician will need to be self-motivated, conscientious, methodical and organised, with the ability to liaise with clients at all levels of a business whilst demonstrating excellent customer service at all times. You ll possess a logical approach to problem solving and will already be experienced in a similar role. Essential skills: • Minimum 1-year experience in a similar role • Windows 10, MS Server 2012/2019, MS Office 365 • Active Directory & Group Policy administration • IP networking & telephony, DNS, DHCP • Server, network and desktop hardware • Customer facing skills Desirable skills: • SCCM • Mobile device support • Sophos AV • Backup software and hardware, in particular Arcserve Backup Solutions Desirable qualifications: Any of the following: MCSE/MCITP, MCP/MCTS or VCP.
Mar 22, 2024
Full time
2nd Line Support Engineer, Windows, Greater Manchester to £30K A leading Managed Services Provider is looking to recruit a 2nd Line IT Support Technician to work in their client s office located in Manchester city centre and also Liverpool. As part of a team of dedicated technicians, you ll be providing 2nd Line and Desktop Support to approx. 850 to 900 users - covering cutting edge hardware, software and infrastructure technologies. Supporting one of the UK s largest firms within their industry, this role combines both end-user support with more technical hands on troubleshooting The role: The 2nd Line IT Support Technician will provide support to a diverse group of onsite and off-site users. Whilst based in our client s office in Manchester for 3 days, you will also cover the Liverpool office for 2 days and to carry our site visits and provide holiday cover for Leeds. You ll respond to incidents and requests via a modern IT Support System in line with company SLA s. You ll troubleshoot Desktops/Laptop, telephony, network and printing errors, investigate software issues and carry out daily checks to ensure that backups are completed successfully. You ll also ensure that the computers you re responsible for are complaint with Cyber Essential Plus as well as installing and configuring hardware, software and mobile devices. You ll also have the opportunity to carry out server based tasks and gain insight into infrastructure-based technology. About you: The successful 2nd Line IT Support Technician will need to be self-motivated, conscientious, methodical and organised, with the ability to liaise with clients at all levels of a business whilst demonstrating excellent customer service at all times. You ll possess a logical approach to problem solving and will already be experienced in a similar role. Essential skills: • Minimum 1-year experience in a similar role • Windows 10, MS Server 2012/2019, MS Office 365 • Active Directory & Group Policy administration • IP networking & telephony, DNS, DHCP • Server, network and desktop hardware • Customer facing skills Desirable skills: • SCCM • Mobile device support • Sophos AV • Backup software and hardware, in particular Arcserve Backup Solutions Desirable qualifications: Any of the following: MCSE/MCITP, MCP/MCTS or VCP.
Trainee IT Support Technician Benefit from interviews across our network of tech employer partners Receive continued career support for 3 years All experience levels welcome - No prior coding experience required Gain industry respected programming skills and certifications Gain the certifications employers are looking for and upskill for a new career in tech. Study online, in your spare time, and be job ready in as little as 12 weeks. We aim to support fresh tech talent to become industry ready professionals online before supporting them into work. Our career support does not end there and is extended for 3 years throughout which we will continue supporting you during the formative years of your career. The demand for certified IT Support Technician is high and our partners have tasked us to provide them with entry-level candidates certified in the disciplines outlined below. No previous industry experience is required at this stage as we will ensure you have everything you need to be considered support desk ready. You will achieve the following industry desired skills and certifications: CompTIA ITF+ (IT Fundamentals+) Develop the skills commonly performed by advanced end-users, including using security and web browsing best practices and understanding the functions of common operating systems and networks. CompTIA A+ ( Core 1 & Core 2) The new Core Series covers expanded content on growing parts of the IT support role including an expansion of baseline security topics and a different approach to defining competency in operational procedures. CompTIA Network+ Develop your competencies in troubleshooting, configuring and managing common network wireless and wired devices. Add one of the following courses to specialise your knowledge: CompTIA Linux+ Validates the competencies required of an early career system administrator supporting Linux systems. CompTIA Cloud+ An introduction to cloud computing, CompTIA Could+ validates the skills you need to maintain and optimize cloud infrastructure services. CompTIA Server+ CompTIA Server+ certified candidates can work in any environment because it is the only industry certification that covers the latest server technologies including virtualization, security, and network-attached storage. The career you have always wanted is closer than you realise - what are you waiting for? APPLY now for more information on this incredible opportunity.
Feb 05, 2022
Full time
Trainee IT Support Technician Benefit from interviews across our network of tech employer partners Receive continued career support for 3 years All experience levels welcome - No prior coding experience required Gain industry respected programming skills and certifications Gain the certifications employers are looking for and upskill for a new career in tech. Study online, in your spare time, and be job ready in as little as 12 weeks. We aim to support fresh tech talent to become industry ready professionals online before supporting them into work. Our career support does not end there and is extended for 3 years throughout which we will continue supporting you during the formative years of your career. The demand for certified IT Support Technician is high and our partners have tasked us to provide them with entry-level candidates certified in the disciplines outlined below. No previous industry experience is required at this stage as we will ensure you have everything you need to be considered support desk ready. You will achieve the following industry desired skills and certifications: CompTIA ITF+ (IT Fundamentals+) Develop the skills commonly performed by advanced end-users, including using security and web browsing best practices and understanding the functions of common operating systems and networks. CompTIA A+ ( Core 1 & Core 2) The new Core Series covers expanded content on growing parts of the IT support role including an expansion of baseline security topics and a different approach to defining competency in operational procedures. CompTIA Network+ Develop your competencies in troubleshooting, configuring and managing common network wireless and wired devices. Add one of the following courses to specialise your knowledge: CompTIA Linux+ Validates the competencies required of an early career system administrator supporting Linux systems. CompTIA Cloud+ An introduction to cloud computing, CompTIA Could+ validates the skills you need to maintain and optimize cloud infrastructure services. CompTIA Server+ CompTIA Server+ certified candidates can work in any environment because it is the only industry certification that covers the latest server technologies including virtualization, security, and network-attached storage. The career you have always wanted is closer than you realise - what are you waiting for? APPLY now for more information on this incredible opportunity.
Trainee Cyber Security Technician Benefit from interviews and opportunities for 3 years Gain employer desired certifications All experience levels welcome Future-proof your career in IT Are you looking to retrain or upskill for a career in the tech industry? Upgrade your skill set and become a Cyber Security professional. The Training Room are specialists at supporting aspiring tech talent on their journey to becoming certified and industry ready Cyber Security professionals. Our training provides learners with the core knowledge required of any cyber security role and provides a springboard to intermediate-level cybersecurity jobs. The skills you develop will allow you to confidently identify and expose latencies across databases, networks, hardware and much more. You will receive everything you need to start your career regardless of your current experience level or location ensuring you progress with the skills you need to enter a profession that is becoming more vital every day. No prior industry experience required - No matter your background, previous studies or work history - if you think you have the base-line skills needed then we can help you launch the career you want. You will gain the following certifications: ITF + (IT fundamentals) An introduction to basic IT knowledge and skills, covering all areas of IT foundations CompTIA A+ ( Core 1 & Core 2) The new Core Series covers expanded content on growing parts of the IT support role including an expansion of baseline security topics and a different approach to defining competency in operational procedures CompTIA Network+ Develop your competencies in troubleshooting, configuring, and managing common network wireless and wired devices CompTIA Security+ Validate your baseline skills to perform core security functions by monitoring and diagnosing networks, understanding malware, vulnerabilities, and threats to network Plus 1 of the following: PenTest+ (Penetration Testing) This certificate gives you the expertise in information gathering, vulnerability identification, attacks and exploits, penetration testing tools and skills and finally information reporting CySA+ (Cybersecurity Analyst) The second certificate validates your skills and furthers your understanding of vulnerability management, threat management, security architecture, counter hacking skills and techniques The career you have always wanted is closer than you realise! What are you waiting for? APPLY NOW for more information.
Feb 05, 2022
Full time
Trainee Cyber Security Technician Benefit from interviews and opportunities for 3 years Gain employer desired certifications All experience levels welcome Future-proof your career in IT Are you looking to retrain or upskill for a career in the tech industry? Upgrade your skill set and become a Cyber Security professional. The Training Room are specialists at supporting aspiring tech talent on their journey to becoming certified and industry ready Cyber Security professionals. Our training provides learners with the core knowledge required of any cyber security role and provides a springboard to intermediate-level cybersecurity jobs. The skills you develop will allow you to confidently identify and expose latencies across databases, networks, hardware and much more. You will receive everything you need to start your career regardless of your current experience level or location ensuring you progress with the skills you need to enter a profession that is becoming more vital every day. No prior industry experience required - No matter your background, previous studies or work history - if you think you have the base-line skills needed then we can help you launch the career you want. You will gain the following certifications: ITF + (IT fundamentals) An introduction to basic IT knowledge and skills, covering all areas of IT foundations CompTIA A+ ( Core 1 & Core 2) The new Core Series covers expanded content on growing parts of the IT support role including an expansion of baseline security topics and a different approach to defining competency in operational procedures CompTIA Network+ Develop your competencies in troubleshooting, configuring, and managing common network wireless and wired devices CompTIA Security+ Validate your baseline skills to perform core security functions by monitoring and diagnosing networks, understanding malware, vulnerabilities, and threats to network Plus 1 of the following: PenTest+ (Penetration Testing) This certificate gives you the expertise in information gathering, vulnerability identification, attacks and exploits, penetration testing tools and skills and finally information reporting CySA+ (Cybersecurity Analyst) The second certificate validates your skills and furthers your understanding of vulnerability management, threat management, security architecture, counter hacking skills and techniques The career you have always wanted is closer than you realise! What are you waiting for? APPLY NOW for more information.
Trainee IT Technician - No Experience Required Are you looking to kick-start a brand new career in IT? We are recruiting for companies who are looking to employ our IT Technician Traineeship graduates to keep up with their growth. The best part is you will not need any previous experience as full training will be provided. You will also have the reassurance of a job guarantee (18K-£30K) upon completion. We are currently placing over 100 of our graduates into new roles each month. Whether you are working full time, part time or unemployed, this package has the flexibility to be completed at a pace that suits you. The traineeship is broken down into 3 easy steps. Step 1 - Online Training The first step is completing a selection of professional, accredited and industry recognised IT Technician courses by CompTIA, Microsoft and Cisco. The training is delivered via multimedia rich video tutorials, presentations and quizzes through a portal that you study from home. You will also be assigned an expert tutor to help you throughout your training. Step 2 - Practical Training You will gain the practical experience by using our cutting edge Livelabs. Gaining hands-on experience is essential in today's IT industry for both certifications and keeping up to date with new technologies. Theory is often not enough these days, companies require hands on practical experience to make sure you're job ready. Step 3 - Official exams You will then go on to sit the CompTIA A+ exams to give you the official certifications which will be recognised worldwide. The CompTIA A+ is the most commonly asked for certificate in entry level IT roles. Guaranteed Job Placement (Starting salary £18K-£30K) At this point you will have fully completed our IT Technician Traineeship and be ready to start work. Through our range of partnerships throughout the UK with IT organisations, we are able to place you into an entry level IT role within your local area. We can guarantee you a starting salary of between £18-30k, working in either an IT Technician/Desktop Support/First Line Support Role. We guarantee you will be offered a job upon completion or we will refund you 100% of your course fees back. At a one off cost of £690, or 8 monthly payments of £99, this represents a great opportunity to start a rewarding career in IT. Read through the information? Passionate about starting a career in IT? Apply now and one of our friendly advisors will be in touch. Keywords: IT Support, IT Technician, IT Support Technician, Support Engineer, Desktop Support, 1st Line Support, 2nd Line Support, First Line Support, Second Line Support, Trainee IT Technician, Trainee IT Support Technician, Graduate IT, No Experience Required, Helpdesk, IT Trainee, Trainee IT Support, Trainee IT Engineer.
Nov 04, 2021
Full time
Trainee IT Technician - No Experience Required Are you looking to kick-start a brand new career in IT? We are recruiting for companies who are looking to employ our IT Technician Traineeship graduates to keep up with their growth. The best part is you will not need any previous experience as full training will be provided. You will also have the reassurance of a job guarantee (18K-£30K) upon completion. We are currently placing over 100 of our graduates into new roles each month. Whether you are working full time, part time or unemployed, this package has the flexibility to be completed at a pace that suits you. The traineeship is broken down into 3 easy steps. Step 1 - Online Training The first step is completing a selection of professional, accredited and industry recognised IT Technician courses by CompTIA, Microsoft and Cisco. The training is delivered via multimedia rich video tutorials, presentations and quizzes through a portal that you study from home. You will also be assigned an expert tutor to help you throughout your training. Step 2 - Practical Training You will gain the practical experience by using our cutting edge Livelabs. Gaining hands-on experience is essential in today's IT industry for both certifications and keeping up to date with new technologies. Theory is often not enough these days, companies require hands on practical experience to make sure you're job ready. Step 3 - Official exams You will then go on to sit the CompTIA A+ exams to give you the official certifications which will be recognised worldwide. The CompTIA A+ is the most commonly asked for certificate in entry level IT roles. Guaranteed Job Placement (Starting salary £18K-£30K) At this point you will have fully completed our IT Technician Traineeship and be ready to start work. Through our range of partnerships throughout the UK with IT organisations, we are able to place you into an entry level IT role within your local area. We can guarantee you a starting salary of between £18-30k, working in either an IT Technician/Desktop Support/First Line Support Role. We guarantee you will be offered a job upon completion or we will refund you 100% of your course fees back. At a one off cost of £690, or 8 monthly payments of £99, this represents a great opportunity to start a rewarding career in IT. Read through the information? Passionate about starting a career in IT? Apply now and one of our friendly advisors will be in touch. Keywords: IT Support, IT Technician, IT Support Technician, Support Engineer, Desktop Support, 1st Line Support, 2nd Line Support, First Line Support, Second Line Support, Trainee IT Technician, Trainee IT Support Technician, Graduate IT, No Experience Required, Helpdesk, IT Trainee, Trainee IT Support, Trainee IT Engineer.
Reporting to: DEVOPS manager
Location: Liverpool (Central)
ROLE PURPOSE
Huntswood’s success relies on its IT Infrastructure and End-user facilities being available, effective and efficient.
The purpose of the role of the Service Desk Technician is to act as a ‘First and Second level-responder’’ - a first point of contact for all requests logged with the Service Desk. In responding to incidents, user requests and problems, a Service Desk Technician offers a professional, courteous, speedy and effective service to ensure disruption to Huntswood’s business processes and clients are kept to a minimum.
Huntswood takes information security seriously and has achieved certification to ISO27001:2013. A Service Desk technician ensures that Huntswood’s computing facilities are kept secure and that new proposals, installations, upgrades and changes do not breach Huntswood’s security policy or expose us to unnecessary risk.
Job description
* Ensure that incidents and problems logged on Huntswood’s call logging system are responded to quickly, professionally and courteously, ensuring that calls are correctly prioritised and categorised.
* Ensure that identified incidents and problems are descriptively logged and kept up to date on Huntswood’s call logging system.
* Ensure that all incidents, requests and problems are escalated to the appropriate team if they are not able to be resolved within the agreed timescale.
* Strive to resolve a majority of tickets on first contact and to work with the DevOps Manager to identify opportunities to further improve the number of tickets resolve on first contact.
* Provide remote support across Huntswood sites.
* Be a true team player, working professionally and constructively with colleagues offering help and assistance with incidents, user requests, problems and projects.
* Ensure Huntswood’s computing facilities are kept secure to reduce the risk of breaches of confidentiality, integrity and availability.
* Ensuring the IT Team’s documentation is kept up to date.
* Carry out manual handling, moving desktop equipment during desk and office moves as well as project set ups.
* Perform daily tasks as per the IT schedule including server backups, performance and capacity monitoring.
Person Specification
Essential
* Excellent Customer Service skills
* Enjoy working in a busy environment with changing priorities and goals
* Good level of understanding of a Microsoft Windows Active Directory environment including GPO
* Be able to demonstrate a good understanding of the major Microsoft packages namely Microsoft Windows and Office.
* Good level of understanding of TCP/IP and network troubleshooting
* Current IT qualification, preferably Microsoft, Cisco or VMware. Or be able to demonstrate the equivalent experience and knowledge.
* Be able to demonstrate excellent problem management skills.
* Excellent business communication skills, with the skills to communicate at all levels.
* Excellent time management.
* Capable of moving desktop equipment in an office environment.
* Experience of working in an ITIL aligned environment.
* An out-of-the-box thinker with a passion for IT and how information technology and new technology can be used to improve Huntswood.
* Good understanding of scripting language such as PowerShell
* Comfortable giving training to other team members
Desirable
* Good level of understanding of a virtualised computing environment, preferably VMware.
* Expert level of understanding of a Microsoft Windows Active Directory environment.
* Be able to demonstrate an expert understanding of the major Microsoft packages namely Microsoft Windows and Office.
* Expert level of understanding of the latest Microsoft Exchange technologies.
* Any of the following IT qualifications; CompTIA A+, Microsoft Certified IT Professional (MCITP), Cisco Certified Network Associate (CCNA), ITIL foundation v3
* Experience of supporting any of the following; Microsoft Dynamics CRM, Hitec Labs DatastoreDSX, Epicor E4SE/EBO.
* Experience of working with ISO27001:2013.
* Advanced understanding of LAN/WAN technology.
* Experience of modern telephony systems including VOIP, preferably AVAYA.
* Good project management skills
* Degree in a relevant subject.
* Full and clean driving license.
CORE BEHAVIOURS
To work with, Huntswood’s employees are described as dependable, driven and collaborative. The job holder should be able to demonstrate they are;
* Confidential, reliable and genuine
* Dynamic, passionate and determined
* Friendly, compassionate and cooperative
Oct 29, 2018
Reporting to: DEVOPS manager
Location: Liverpool (Central)
ROLE PURPOSE
Huntswood’s success relies on its IT Infrastructure and End-user facilities being available, effective and efficient.
The purpose of the role of the Service Desk Technician is to act as a ‘First and Second level-responder’’ - a first point of contact for all requests logged with the Service Desk. In responding to incidents, user requests and problems, a Service Desk Technician offers a professional, courteous, speedy and effective service to ensure disruption to Huntswood’s business processes and clients are kept to a minimum.
Huntswood takes information security seriously and has achieved certification to ISO27001:2013. A Service Desk technician ensures that Huntswood’s computing facilities are kept secure and that new proposals, installations, upgrades and changes do not breach Huntswood’s security policy or expose us to unnecessary risk.
Job description
* Ensure that incidents and problems logged on Huntswood’s call logging system are responded to quickly, professionally and courteously, ensuring that calls are correctly prioritised and categorised.
* Ensure that identified incidents and problems are descriptively logged and kept up to date on Huntswood’s call logging system.
* Ensure that all incidents, requests and problems are escalated to the appropriate team if they are not able to be resolved within the agreed timescale.
* Strive to resolve a majority of tickets on first contact and to work with the DevOps Manager to identify opportunities to further improve the number of tickets resolve on first contact.
* Provide remote support across Huntswood sites.
* Be a true team player, working professionally and constructively with colleagues offering help and assistance with incidents, user requests, problems and projects.
* Ensure Huntswood’s computing facilities are kept secure to reduce the risk of breaches of confidentiality, integrity and availability.
* Ensuring the IT Team’s documentation is kept up to date.
* Carry out manual handling, moving desktop equipment during desk and office moves as well as project set ups.
* Perform daily tasks as per the IT schedule including server backups, performance and capacity monitoring.
Person Specification
Essential
* Excellent Customer Service skills
* Enjoy working in a busy environment with changing priorities and goals
* Good level of understanding of a Microsoft Windows Active Directory environment including GPO
* Be able to demonstrate a good understanding of the major Microsoft packages namely Microsoft Windows and Office.
* Good level of understanding of TCP/IP and network troubleshooting
* Current IT qualification, preferably Microsoft, Cisco or VMware. Or be able to demonstrate the equivalent experience and knowledge.
* Be able to demonstrate excellent problem management skills.
* Excellent business communication skills, with the skills to communicate at all levels.
* Excellent time management.
* Capable of moving desktop equipment in an office environment.
* Experience of working in an ITIL aligned environment.
* An out-of-the-box thinker with a passion for IT and how information technology and new technology can be used to improve Huntswood.
* Good understanding of scripting language such as PowerShell
* Comfortable giving training to other team members
Desirable
* Good level of understanding of a virtualised computing environment, preferably VMware.
* Expert level of understanding of a Microsoft Windows Active Directory environment.
* Be able to demonstrate an expert understanding of the major Microsoft packages namely Microsoft Windows and Office.
* Expert level of understanding of the latest Microsoft Exchange technologies.
* Any of the following IT qualifications; CompTIA A+, Microsoft Certified IT Professional (MCITP), Cisco Certified Network Associate (CCNA), ITIL foundation v3
* Experience of supporting any of the following; Microsoft Dynamics CRM, Hitec Labs DatastoreDSX, Epicor E4SE/EBO.
* Experience of working with ISO27001:2013.
* Advanced understanding of LAN/WAN technology.
* Experience of modern telephony systems including VOIP, preferably AVAYA.
* Good project management skills
* Degree in a relevant subject.
* Full and clean driving license.
CORE BEHAVIOURS
To work with, Huntswood’s employees are described as dependable, driven and collaborative. The job holder should be able to demonstrate they are;
* Confidential, reliable and genuine
* Dynamic, passionate and determined
* Friendly, compassionate and cooperative
Optoplast Manufacturing Company Ltd
Liverpool, United Kingdom
Due to recent developments and expansion projects, we are looking to recruit an IT Support Technician to join our team in Maghull, Liverpool. This is a great opportunity for someone who has worked in a similar first line support role with an ambition to develop and grow their skills and experience in a fast paced and dynamic well established Company.
Optoplast as part of The Millmead Optical Group is growing at an impressive rate, and we are looking for someone who can join us on this exciting journey. So if you have the skills we are looking for, and are ready for a new challenge working in an environment that is vibrant and passionate, we would like to hear from you.
The benefits
With excellent benefits including a generous holiday allowance, pension scheme and free onsite parking, you will be further rewarded by having the opportunity to grow within this role and further your development.
The role
This is a newly created role, and as a key member of the IT department you will be providing the front line of IT for the business dealing with users across multiple locations, providing a high level of user IT support.
You will maintain the helpdesk ticketing system and prioritise the open tickets, either closing them yourself or escalating for a resolution. You will be at the very busy front-line dealing directly with employees who have technical issues such as forgotten passwords, viruses or email issues.
Hours of work will be 37.5 hours per week Monday to Friday
What you need
The successful candidate must have proven experience as a help desk technician or other IT support role.
With a good understanding of computer systems, mobile devices and other tech products, you should have the ability to diagnose and resolve basic technical issues and maintain excellent communication skills throughout.
How to apply
If you are interested in applying for this post or would like further information, please call Jessica Clarke, HR Administrator on 0151-527-3759.
Strictly no agencies please.
Closing date for receiving CV’s Wednesday 27th September 2017 and interviews will follow shortly after. Previous applicants need not apply.
We are an Equal Opportunities Employer and are proud to display the Investors in People Gold Award.
Sep 13, 2017
Full time
Due to recent developments and expansion projects, we are looking to recruit an IT Support Technician to join our team in Maghull, Liverpool. This is a great opportunity for someone who has worked in a similar first line support role with an ambition to develop and grow their skills and experience in a fast paced and dynamic well established Company.
Optoplast as part of The Millmead Optical Group is growing at an impressive rate, and we are looking for someone who can join us on this exciting journey. So if you have the skills we are looking for, and are ready for a new challenge working in an environment that is vibrant and passionate, we would like to hear from you.
The benefits
With excellent benefits including a generous holiday allowance, pension scheme and free onsite parking, you will be further rewarded by having the opportunity to grow within this role and further your development.
The role
This is a newly created role, and as a key member of the IT department you will be providing the front line of IT for the business dealing with users across multiple locations, providing a high level of user IT support.
You will maintain the helpdesk ticketing system and prioritise the open tickets, either closing them yourself or escalating for a resolution. You will be at the very busy front-line dealing directly with employees who have technical issues such as forgotten passwords, viruses or email issues.
Hours of work will be 37.5 hours per week Monday to Friday
What you need
The successful candidate must have proven experience as a help desk technician or other IT support role.
With a good understanding of computer systems, mobile devices and other tech products, you should have the ability to diagnose and resolve basic technical issues and maintain excellent communication skills throughout.
How to apply
If you are interested in applying for this post or would like further information, please call Jessica Clarke, HR Administrator on 0151-527-3759.
Strictly no agencies please.
Closing date for receiving CV’s Wednesday 27th September 2017 and interviews will follow shortly after. Previous applicants need not apply.
We are an Equal Opportunities Employer and are proud to display the Investors in People Gold Award.
This role is an exciting opportunity for an applicant who is happy to work a shift pattern 7am to 7pm based in Central London with a fast paced company. Ideal skills would include 1st line technical support experience.
JOB TITLE: RMC Technician - Liverpool Street London
WORKING HOURS: 40 hours per week, Monday-Friday (7am-7pm shift pattern)
DUTIES AND RESPONSIBILITIES
The RMC Technician’s prime function is to provide remote as well as hands-on technical support across all meeting rooms, boardrooms, event spaces and the TV studio on the London Campus.
The position involves a high degree of exposure, working with executive management and managing directors of the Bank to provide best in class services across all Audio Visual-related part of event services.
ROLE & RESPONSIBILITIES
All services should be delivered punctually at scheduled times and in accordance with agreed SLA’s. His responsibilities include, but are not limited to:
Remote Asset Management
To seamlessly monitor and provide technical assistance and support for incoming queries and issues to meeting, boardroom and video conferencing room users with the use of Crestron Fusion Remote Asset Management system.
To be the point of contact for first line of troubleshooting
To be able to explain complex information in simple, clear terms to a non-AV personnel.
To be able to assess each customer’s AV knowledge levels and respond as well as being able to deal with difficult customers / callers.
To ensure that the issue has been properly escalated to the technical team if it can’t be remotely resolved
Collect feedback from users about room usage.
Run reports to determine malfunctions that continue to occur.
Ensure that all occurring faults and malfunctions have been properly catalogued and escalated
Perform regular health checks for AV systems connected to database
Remotely connect Video and Audio conferences
Understand the signal flow and ensure that the digital signage system is in full operation within the area of operation.
Perform regular software updates in all the necessary equipment.
General AV Support
Ensure all multi-media / presentation rooms are maintained in good working order.
Overseeing and providing first-line support to digital signage distribution platform.
Cross-Communication between UBS teams (AV onsite support, bridging, video bookings, etc.) to enable efficient and on-time video conference connections
AV equipment setup and support.
Presentation / multi-media meeting room support, including duration support.
Assist with support for multi-media broadcasting.
Quick response to emergency / ad-hoc requests
TV Studio and Broadcasts
Assisting client with technical setup for live broadcasts in the dedicated broadcast studio
Have you knowledge of InfoComms CTS/Christie Spyder/Q-Sys Sound Structure/Creston 101/Toolbox/MS Office Visio
Sep 09, 2016
This role is an exciting opportunity for an applicant who is happy to work a shift pattern 7am to 7pm based in Central London with a fast paced company. Ideal skills would include 1st line technical support experience.
JOB TITLE: RMC Technician - Liverpool Street London
WORKING HOURS: 40 hours per week, Monday-Friday (7am-7pm shift pattern)
DUTIES AND RESPONSIBILITIES
The RMC Technician’s prime function is to provide remote as well as hands-on technical support across all meeting rooms, boardrooms, event spaces and the TV studio on the London Campus.
The position involves a high degree of exposure, working with executive management and managing directors of the Bank to provide best in class services across all Audio Visual-related part of event services.
ROLE & RESPONSIBILITIES
All services should be delivered punctually at scheduled times and in accordance with agreed SLA’s. His responsibilities include, but are not limited to:
Remote Asset Management
To seamlessly monitor and provide technical assistance and support for incoming queries and issues to meeting, boardroom and video conferencing room users with the use of Crestron Fusion Remote Asset Management system.
To be the point of contact for first line of troubleshooting
To be able to explain complex information in simple, clear terms to a non-AV personnel.
To be able to assess each customer’s AV knowledge levels and respond as well as being able to deal with difficult customers / callers.
To ensure that the issue has been properly escalated to the technical team if it can’t be remotely resolved
Collect feedback from users about room usage.
Run reports to determine malfunctions that continue to occur.
Ensure that all occurring faults and malfunctions have been properly catalogued and escalated
Perform regular health checks for AV systems connected to database
Remotely connect Video and Audio conferences
Understand the signal flow and ensure that the digital signage system is in full operation within the area of operation.
Perform regular software updates in all the necessary equipment.
General AV Support
Ensure all multi-media / presentation rooms are maintained in good working order.
Overseeing and providing first-line support to digital signage distribution platform.
Cross-Communication between UBS teams (AV onsite support, bridging, video bookings, etc.) to enable efficient and on-time video conference connections
AV equipment setup and support.
Presentation / multi-media meeting room support, including duration support.
Assist with support for multi-media broadcasting.
Quick response to emergency / ad-hoc requests
TV Studio and Broadcasts
Assisting client with technical setup for live broadcasts in the dedicated broadcast studio
Have you knowledge of InfoComms CTS/Christie Spyder/Q-Sys Sound Structure/Creston 101/Toolbox/MS Office Visio
Global Enterprise Cloud Computing Services Company seeking a Service Delivery Manager - 10 minute walk from Liverpool Street Station.
Fantastic opportunity to be a part of a high-performance delivering company with hybrid and multi-cloud services on enterprise technology globally.
Partners include Microsoft Azure, VMware, Amazon Web Services, and Google Cloud platform.
The ideal candidate will have:
* Over 4 year's experience as a Service Delivery Manager
* Experience working for an outsourced managed service provider
Looking for an immediate starter to join a team of 6 IT professionals - consisting of 1st and 2nd line support technicians, and two project manager's.
Benefits include:
* Salary
* 25 day's Annual leave + Public/Bank Holiday's
* Flexible hours or a normal 9am to 5pm working routine
* Matched 3% Pension
Interviews commencing from 6th september 2016.
Get in touch with your latest CV to
or call (Apply online only)
Sep 09, 2016
Global Enterprise Cloud Computing Services Company seeking a Service Delivery Manager - 10 minute walk from Liverpool Street Station.
Fantastic opportunity to be a part of a high-performance delivering company with hybrid and multi-cloud services on enterprise technology globally.
Partners include Microsoft Azure, VMware, Amazon Web Services, and Google Cloud platform.
The ideal candidate will have:
* Over 4 year's experience as a Service Delivery Manager
* Experience working for an outsourced managed service provider
Looking for an immediate starter to join a team of 6 IT professionals - consisting of 1st and 2nd line support technicians, and two project manager's.
Benefits include:
* Salary
* 25 day's Annual leave + Public/Bank Holiday's
* Flexible hours or a normal 9am to 5pm working routine
* Matched 3% Pension
Interviews commencing from 6th september 2016.
Get in touch with your latest CV to
or call (Apply online only)