Manchester Hybrid with a mix of office, WFH & on client sites MSP background 3rd line Technician/Helpdesk Engineer Manchester Salary - £32,000 - £40,000 Hybrid with a mix of office, WFH & on client sites You will be working within a newly formed and growing senior project engineering team to ensure the continued maintenance and smooth running of our client's infrastructure, break/fix support, proactive support, and new equipment installations. Key accountabilities Leading more junior engineers Installing and configuring new hardware and software and other routine maintenance tasks Managing the client's computer systems and providing general infrastructure support Microsoft Office 365 Replacing and rebuilding Microsoft sites Providing second and third-line technical support Clear, methodical and organised in documentation, and neat with network wiring Key Challenges Rearchitecting customer networks for stability Spotting opportunities for development/growth of customers Due to the travel requirements around this position, a full clean driving license and access to a car are required Let me give you an insight on the company you will be joining.They aim to build an environment where employees can enjoy a high energy, positive and engaging environment that embraces the flexibility that their staff tell them they want.They believe in a work-hard-play-hard culture in which together they get things done, and they recognize the contribution of those around them, both formally and socially.They have embraced flexible working but have also built an office environment where their staff want to come in to meet and interact with their colleagues. They have bright and modern offices in Manchester city centre. They have monthly "contact days" on which they encourage everyone to attend an office and join them for company provided lunch and a few beers after hours. They operate a rewards & recognition programme that awards quarterly, and annual cash prizes for top performers, as voted for by their staff. All staff receive their mental and physical health & wellbeing benefits package, giving their staff easy access to the prompt, high quality healthcare and support that they need. They are part of a rapidly expanding group that presents outstanding opportunity to progress your career. They believe in investing in the development of their staff. Training is provided for the job you have, and the job you want. 4pm finish on Fridays! Therefore, you will be joining a nice business with nice people and an engaged and inspirational management team. It is a small but growing business where people know each other.All sounds good so far, right? So, what about the experience needed and qualifications and personal attributes? Requirements: MSP background Network, switching and routing (for example, must be able to install and maintain cisco networks without supervision) 2nd and 3rd line support capabilities Server experience including Windows server operating system. Office 365 and G-suite (education desirable) Root cause analysis Citrix (desirable) Project orientated as there will be a number of projects to lead on Finding opportunities for new technology Oh, and above all someone that can speak to people as well as a computer!
Apr 18, 2024
Full time
Manchester Hybrid with a mix of office, WFH & on client sites MSP background 3rd line Technician/Helpdesk Engineer Manchester Salary - £32,000 - £40,000 Hybrid with a mix of office, WFH & on client sites You will be working within a newly formed and growing senior project engineering team to ensure the continued maintenance and smooth running of our client's infrastructure, break/fix support, proactive support, and new equipment installations. Key accountabilities Leading more junior engineers Installing and configuring new hardware and software and other routine maintenance tasks Managing the client's computer systems and providing general infrastructure support Microsoft Office 365 Replacing and rebuilding Microsoft sites Providing second and third-line technical support Clear, methodical and organised in documentation, and neat with network wiring Key Challenges Rearchitecting customer networks for stability Spotting opportunities for development/growth of customers Due to the travel requirements around this position, a full clean driving license and access to a car are required Let me give you an insight on the company you will be joining.They aim to build an environment where employees can enjoy a high energy, positive and engaging environment that embraces the flexibility that their staff tell them they want.They believe in a work-hard-play-hard culture in which together they get things done, and they recognize the contribution of those around them, both formally and socially.They have embraced flexible working but have also built an office environment where their staff want to come in to meet and interact with their colleagues. They have bright and modern offices in Manchester city centre. They have monthly "contact days" on which they encourage everyone to attend an office and join them for company provided lunch and a few beers after hours. They operate a rewards & recognition programme that awards quarterly, and annual cash prizes for top performers, as voted for by their staff. All staff receive their mental and physical health & wellbeing benefits package, giving their staff easy access to the prompt, high quality healthcare and support that they need. They are part of a rapidly expanding group that presents outstanding opportunity to progress your career. They believe in investing in the development of their staff. Training is provided for the job you have, and the job you want. 4pm finish on Fridays! Therefore, you will be joining a nice business with nice people and an engaged and inspirational management team. It is a small but growing business where people know each other.All sounds good so far, right? So, what about the experience needed and qualifications and personal attributes? Requirements: MSP background Network, switching and routing (for example, must be able to install and maintain cisco networks without supervision) 2nd and 3rd line support capabilities Server experience including Windows server operating system. Office 365 and G-suite (education desirable) Root cause analysis Citrix (desirable) Project orientated as there will be a number of projects to lead on Finding opportunities for new technology Oh, and above all someone that can speak to people as well as a computer!
IT Infrastructure Engineer My client, a Manufacturing company are looking for an experienced Infrastructure Engineer to join their team and maintain the companies IT Infrastructure responsible for over 200 users! Whilst keeping on top of the Servers, Networks, Desktops and Telephones you will lead the way for future IT implementations and change. Role: IT Infrastructure Engineer Salary: up to £45,000 Location : Wellingborough Key Responsibilities: Leading incidents and requests to resolution. Plan and perform the design and installation of a brand-new ERP System. Monitor network performance and troubleshoot support, installations, deployment for servers, networks, desktop and telephony infrastructure. Conducting regular security audits and implementing robust measures to safeguard my clients data and systems against cyber threats. Manage and maintain my clients server infrastructure to provide optimal performance and uptime within applications. Technologies: Windows Server Windows OS Azure Intune Veeam VMWare Hyper V If this sounds like it could be for you, then please APPLY NOW or send your CV directly to Charles Roscoe at Allegiance Technology! Locations: Rothwell, Rushton, Desborough, Corby, Geddington, Burton Latimer, Thrapston, Wellingborough, Finedon, Market Harborough, Northampton, Rushden Key Words: IT Technician, ICT Technician, IT Engineer, IT Support Analyst, IT Field Engineer, Senior IT Technician, Infrastructure Engineer, Network Engineer, Senior IT Engineer
Apr 18, 2024
Full time
IT Infrastructure Engineer My client, a Manufacturing company are looking for an experienced Infrastructure Engineer to join their team and maintain the companies IT Infrastructure responsible for over 200 users! Whilst keeping on top of the Servers, Networks, Desktops and Telephones you will lead the way for future IT implementations and change. Role: IT Infrastructure Engineer Salary: up to £45,000 Location : Wellingborough Key Responsibilities: Leading incidents and requests to resolution. Plan and perform the design and installation of a brand-new ERP System. Monitor network performance and troubleshoot support, installations, deployment for servers, networks, desktop and telephony infrastructure. Conducting regular security audits and implementing robust measures to safeguard my clients data and systems against cyber threats. Manage and maintain my clients server infrastructure to provide optimal performance and uptime within applications. Technologies: Windows Server Windows OS Azure Intune Veeam VMWare Hyper V If this sounds like it could be for you, then please APPLY NOW or send your CV directly to Charles Roscoe at Allegiance Technology! Locations: Rothwell, Rushton, Desborough, Corby, Geddington, Burton Latimer, Thrapston, Wellingborough, Finedon, Market Harborough, Northampton, Rushden Key Words: IT Technician, ICT Technician, IT Engineer, IT Support Analyst, IT Field Engineer, Senior IT Technician, Infrastructure Engineer, Network Engineer, Senior IT Engineer
IT Infrastructure Engineer My client, a Manufacturing company are looking for an experienced Infrastructure Engineer to join their team and maintain the companies IT Infrastructure responsible for over 200 users! Whilst keeping on top of the Servers, Networks, Desktops and Telephones you will lead the way for future IT implementations and change. Role: IT Infrastructure Engineer Salary: up to 45,000 Location : Wellingborough Key Responsibilities: Leading incidents and requests to resolution. Plan and perform the design and installation of a brand-new ERP System. Monitor network performance and troubleshoot support, installations, deployment for servers, networks, desktop and telephony infrastructure. Conducting regular security audits and implementing robust measures to safeguard my clients data and systems against cyber threats. Manage and maintain my clients server infrastructure to provide optimal performance and uptime within applications. Technologies: Windows Server Windows OS Azure Intune Veeam VMWare Hyper V If this sounds like it could be for you, then please APPLY NOW or send your CV directly to Charles Roscoe at Allegiance Technology! Locations: Rothwell, Rushton, Desborough, Corby, Geddington, Burton Latimer, Thrapston, Wellingborough, Finedon, Market Harborough, Northampton, Rushden Key Words: IT Technician, ICT Technician, IT Engineer, IT Support Analyst, IT Field Engineer, Senior IT Technician, Infrastructure Engineer, Network Engineer, Senior IT Engineer
Apr 18, 2024
Full time
IT Infrastructure Engineer My client, a Manufacturing company are looking for an experienced Infrastructure Engineer to join their team and maintain the companies IT Infrastructure responsible for over 200 users! Whilst keeping on top of the Servers, Networks, Desktops and Telephones you will lead the way for future IT implementations and change. Role: IT Infrastructure Engineer Salary: up to 45,000 Location : Wellingborough Key Responsibilities: Leading incidents and requests to resolution. Plan and perform the design and installation of a brand-new ERP System. Monitor network performance and troubleshoot support, installations, deployment for servers, networks, desktop and telephony infrastructure. Conducting regular security audits and implementing robust measures to safeguard my clients data and systems against cyber threats. Manage and maintain my clients server infrastructure to provide optimal performance and uptime within applications. Technologies: Windows Server Windows OS Azure Intune Veeam VMWare Hyper V If this sounds like it could be for you, then please APPLY NOW or send your CV directly to Charles Roscoe at Allegiance Technology! Locations: Rothwell, Rushton, Desborough, Corby, Geddington, Burton Latimer, Thrapston, Wellingborough, Finedon, Market Harborough, Northampton, Rushden Key Words: IT Technician, ICT Technician, IT Engineer, IT Support Analyst, IT Field Engineer, Senior IT Technician, Infrastructure Engineer, Network Engineer, Senior IT Engineer
IT Network Manager Birmingham 32,076 to 39,186 + 30 days Holiday + 8 Bank Holidays + Pension Are you a Senior IT Technician looking to move up into an IT manager role? Excellent opportunity to join a well-respected school where you will be responsible for running the IT department and line managing a small team in a role where you can really make your mark. In this role you will be responsible for day-to-day management of the computer network, systems and servers, as well as supervision and management of technical support staff, providing technical IT support to staff and students. You will manage network security, data protection, cybersecurity compliance, software licences, the IT budget and will develop IT policies. The ideal candidate will be a Senior IT Technician with experience in the education sector and strong knowledge of networks looking to take a step up into a management role. This is a fantastic opportunity to join an expanding school offering a varied and interesting day to day role as well as taking the step up into management and putting your stamp on a department. The Role: Day-to-day management of the computer network, systems and servers Supervision and management of technical support staff, providing technical IT Support to staff and students Manage network security, data protection, cybersecurity compliance, software licences, the IT budget and will develop IT policies The Person: Senior IT Technician with strong knowledge of networks Looking to take a step up into a management role Experience in the Education Sector Reference Number: BBBH(phone number removed)
Apr 18, 2024
Full time
IT Network Manager Birmingham 32,076 to 39,186 + 30 days Holiday + 8 Bank Holidays + Pension Are you a Senior IT Technician looking to move up into an IT manager role? Excellent opportunity to join a well-respected school where you will be responsible for running the IT department and line managing a small team in a role where you can really make your mark. In this role you will be responsible for day-to-day management of the computer network, systems and servers, as well as supervision and management of technical support staff, providing technical IT support to staff and students. You will manage network security, data protection, cybersecurity compliance, software licences, the IT budget and will develop IT policies. The ideal candidate will be a Senior IT Technician with experience in the education sector and strong knowledge of networks looking to take a step up into a management role. This is a fantastic opportunity to join an expanding school offering a varied and interesting day to day role as well as taking the step up into management and putting your stamp on a department. The Role: Day-to-day management of the computer network, systems and servers Supervision and management of technical support staff, providing technical IT Support to staff and students Manage network security, data protection, cybersecurity compliance, software licences, the IT budget and will develop IT policies The Person: Senior IT Technician with strong knowledge of networks Looking to take a step up into a management role Experience in the Education Sector Reference Number: BBBH(phone number removed)
We are seeking a dynamic and experienced Research and Development Project Manager to lead our innovative projects in battery technology. The ideal candidate will have a strong background in project management, an understanding of battery technology, and the ability to drive research initiatives from conception to commercialisation. Responsibilities: Project Planning and Execution Develop comprehensive project plans, timelines, and budgets for research and development initiatives in battery technology. Coordinate cross-functional teams including scientists, engineers, and technicians to execute project objectives effectively and efficiently. Monitor project progress, identify potential risks, and implement strategies to mitigate obstacles and ensure successful project completion. Technical Leadership Provide technical guidance and expertise in battery chemistry, materials science, and engineering principles to support project development. Collaborate with internal teams and external partners to identify emerging technologies, trends, and opportunities for innovation in battery technology. Evaluate research findings, experimental data, and technical reports to drive informed decision-making and strategic direction for R&D projects. Resource Management Allocate resources, including personnel, equipment, and materials, to support project activities and meet established milestones and deliverables. Foster a collaborative and inclusive work environment that encourages creativity, problem-solving, and continuous improvement among team members. Communicate effectively with stakeholders, including senior management, to provide updates on project status, key findings, and strategic recommendations. Regulatory Compliance and Quality Assurance Ensure compliance with regulatory standards, industry best practices, and quality assurance protocols throughout the research and development process. Collaborate with regulatory affairs teams to navigate legal and compliance requirements for new product development and commercialization. Qualifications: Bachelor's degree in Engineering, Chemistry, Materials Science, or related field; advanced degree (e.g., Master's or Ph.D.) preferred. Proven experience in project management, preferably in a research and development environment within the battery industry. In-depth knowledge of battery chemistry, electrochemical systems, and energy storage technologies. Strong leadership skills with the ability to motivate teams, foster collaboration, and drive results in a fast-paced, deadline-driven environment. Excellent communication skills, both written and verbal, with the ability to convey complex technical concepts to diverse audiences. Proficiency in project management software, data analysis tools, and Microsoft Office Suite. Location: This position is based Coventry, with occasional travel required for project meetings, conferences, and collaboration with external partners. Occasional international travel is likely. Join Us: If you are passionate about advancing battery technology and driving innovation in renewable energy solutions, we invite you to join our team and contribute to shaping the future of sustainable energy storage. Agratas is an equal opportunity employer committed to diversity and inclusion in the workplace. We offer competitive compensation packages, comprehensive benefits, and opportunities for professional growth and development. To apply, please submit your resume and cover letter detailing your relevant experience and why you are interested in this position.
Apr 18, 2024
Full time
We are seeking a dynamic and experienced Research and Development Project Manager to lead our innovative projects in battery technology. The ideal candidate will have a strong background in project management, an understanding of battery technology, and the ability to drive research initiatives from conception to commercialisation. Responsibilities: Project Planning and Execution Develop comprehensive project plans, timelines, and budgets for research and development initiatives in battery technology. Coordinate cross-functional teams including scientists, engineers, and technicians to execute project objectives effectively and efficiently. Monitor project progress, identify potential risks, and implement strategies to mitigate obstacles and ensure successful project completion. Technical Leadership Provide technical guidance and expertise in battery chemistry, materials science, and engineering principles to support project development. Collaborate with internal teams and external partners to identify emerging technologies, trends, and opportunities for innovation in battery technology. Evaluate research findings, experimental data, and technical reports to drive informed decision-making and strategic direction for R&D projects. Resource Management Allocate resources, including personnel, equipment, and materials, to support project activities and meet established milestones and deliverables. Foster a collaborative and inclusive work environment that encourages creativity, problem-solving, and continuous improvement among team members. Communicate effectively with stakeholders, including senior management, to provide updates on project status, key findings, and strategic recommendations. Regulatory Compliance and Quality Assurance Ensure compliance with regulatory standards, industry best practices, and quality assurance protocols throughout the research and development process. Collaborate with regulatory affairs teams to navigate legal and compliance requirements for new product development and commercialization. Qualifications: Bachelor's degree in Engineering, Chemistry, Materials Science, or related field; advanced degree (e.g., Master's or Ph.D.) preferred. Proven experience in project management, preferably in a research and development environment within the battery industry. In-depth knowledge of battery chemistry, electrochemical systems, and energy storage technologies. Strong leadership skills with the ability to motivate teams, foster collaboration, and drive results in a fast-paced, deadline-driven environment. Excellent communication skills, both written and verbal, with the ability to convey complex technical concepts to diverse audiences. Proficiency in project management software, data analysis tools, and Microsoft Office Suite. Location: This position is based Coventry, with occasional travel required for project meetings, conferences, and collaboration with external partners. Occasional international travel is likely. Join Us: If you are passionate about advancing battery technology and driving innovation in renewable energy solutions, we invite you to join our team and contribute to shaping the future of sustainable energy storage. Agratas is an equal opportunity employer committed to diversity and inclusion in the workplace. We offer competitive compensation packages, comprehensive benefits, and opportunities for professional growth and development. To apply, please submit your resume and cover letter detailing your relevant experience and why you are interested in this position.
Senior IT Technician - Windows, Networking, Intune, VOIP, Cyber Sec We are looking for an experienced 2nd Line Support technician. The ideal candidate will have experience with Windows, Networking, Intune, VOIP, Cyber Sec. Within the role you will be providing hardware and software support for desktop computers and laptops, wired and wireless networks, printers, phone systems, CCTV etc. An enhanced DBS is required for this role. Please apply for immediate consideration. Senior IT Technician - Windows, Networking, Intune, VOIP, Cyber Sec
Apr 18, 2024
Full time
Senior IT Technician - Windows, Networking, Intune, VOIP, Cyber Sec We are looking for an experienced 2nd Line Support technician. The ideal candidate will have experience with Windows, Networking, Intune, VOIP, Cyber Sec. Within the role you will be providing hardware and software support for desktop computers and laptops, wired and wireless networks, printers, phone systems, CCTV etc. An enhanced DBS is required for this role. Please apply for immediate consideration. Senior IT Technician - Windows, Networking, Intune, VOIP, Cyber Sec
In Technology Group Limited
Gateshead, Tyne And Wear
3rd Line IT Support Technician Gateshead (Newcastle) £30,000 - £45,000 Are you an experienced IT professional looking for a challenging role in a dynamic environment? Join our client, a leading Managed Service Provider, as a 3rd-line IT Support Engineer in the vibrant city of Newcastle. As a 3rd Line IT Support Engineer, you will play a crucial role in ensuring the seamless operation of their clients' IT environments. You will be responsible for providing advanced technical support, and troubleshooting complex issues. Day-to-Day: Act as a senior point of contact for escalated technical issues from 1st and 2nd line support. Diagnose and resolve complex hardware, software, and networking issues. Provide expert-level support for Windows Server, Active Directory, and other enterprise-level technologies. Collaborate with clients to understand their business needs and recommend strategic IT solutions. Contribute to the planning and execution of IT projects, including migrations and upgrades. Tech Stack: Proven experience in a 3rd line IT support role within an MSP environment. In-depth knowledge of Windows Server, Active Directory, and virtualization technologies (VMware/Hyper-V). Strong networking skills, including experience with routers, switches, and firewalls. Relevant IT certifications (e.g., MCSE, VMware Certified Professional) are advantageous. Excellent communication and problem-solving skills. Benefits: Opportunities for professional development and certifications. A supportive and inclusive work environment. Exposure to a diverse range of IT projects. A total of 31 days paid annual leave. If you're interested in hearing more or would like to apply - then hit apply now. If you have any questions, you can reach me on 0191. 249. 3639 com. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 18, 2024
Full time
3rd Line IT Support Technician Gateshead (Newcastle) £30,000 - £45,000 Are you an experienced IT professional looking for a challenging role in a dynamic environment? Join our client, a leading Managed Service Provider, as a 3rd-line IT Support Engineer in the vibrant city of Newcastle. As a 3rd Line IT Support Engineer, you will play a crucial role in ensuring the seamless operation of their clients' IT environments. You will be responsible for providing advanced technical support, and troubleshooting complex issues. Day-to-Day: Act as a senior point of contact for escalated technical issues from 1st and 2nd line support. Diagnose and resolve complex hardware, software, and networking issues. Provide expert-level support for Windows Server, Active Directory, and other enterprise-level technologies. Collaborate with clients to understand their business needs and recommend strategic IT solutions. Contribute to the planning and execution of IT projects, including migrations and upgrades. Tech Stack: Proven experience in a 3rd line IT support role within an MSP environment. In-depth knowledge of Windows Server, Active Directory, and virtualization technologies (VMware/Hyper-V). Strong networking skills, including experience with routers, switches, and firewalls. Relevant IT certifications (e.g., MCSE, VMware Certified Professional) are advantageous. Excellent communication and problem-solving skills. Benefits: Opportunities for professional development and certifications. A supportive and inclusive work environment. Exposure to a diverse range of IT projects. A total of 31 days paid annual leave. If you're interested in hearing more or would like to apply - then hit apply now. If you have any questions, you can reach me on 0191. 249. 3639 com. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Responsive Engineering
Newcastle Upon Tyne, Tyne And Wear
Job title: Epicor ERP Systems Administrator Location : Newcastle upon Tyne Salary: £32,000 - £38,000 per year - Depending on experience. Job Type: Full-time, permanent. About the Role: We are looking for an experienced and motivated Epicor ERP systems administrator to join our IT team and support our finance, planning, supply chain and manufacturing operations. You will be responsible for maintaining, troubleshooting, and enhancing our Epicor ERP system and related applications, ensuring optimal performance and security. You will also provide technical support and training to end-users and collaborate with other IT staff and business stakeholders on system development and improvement projects. As a relatively green field site, this is a great role for someone wishing to step up to the next level, or an experienced systems admin. wishing to own and create this new capability layer as part of our overall technology roadmap. Key Responsibilities: Provide first and second level technical support for Epicor ERP system and related applications and resolve issues in a timely and professional manner. Manage Epicor ERP system security and user access and ensure compliance with company policies. Plan, test, and deploy Epicor ERP releases, upgrades, patches, and enhancements, and ensure minimal disruption to business operations. Develop and maintain custom solutions within or integrated with Epicor ERP system, using tools such as BAQs, BPMs, dashboards, SSRS reports, Service Connect, REST API, etc. Monitor and optimise Epicor ERP system performance, availability, and backup, and troubleshoot any errors or issues. Maintain and update Epicor ERP system documentation, configuration, and inventory, and follow change management procedures. Collaborate with other IT staff and business stakeholders on system development and improvement projects, and provide input and feedback on system requirements, design, testing, and deployment. Research and recommend new approaches and technologies to improve Epicor ERP system functionality, efficiency, and security. Provide user training and education on Epicor ERP system use, capabilities, and best practices, and create user manuals and guides. Stay updated on the latest Epicor ERP system features, updates, and trends, and participate in Epicor user groups, forums, and events. Qualifications, Skills and Experience: Bachelor's degree in information technology, computer science, or a related field (or equivalent work experience). Proven experience as an Epicor ERP systems administrator preferably in a manufacturing setting, and with version 10 or above. In-depth knowledge of Epicor ERP system architecture and functionality, including modules, workflows, customizations, integrations, and reporting. Strong SQL skills and experience with database administration, queries, and scripting. Experience preferable the below SSRS, PowerBI or other reporting tools. Epicor Service Connect (now Automation Studio) REST API, or other integration tools. Epicor Data Analytics (ADI), Power BI, or other business intelligence tools. Epicor MES, EDD, or other shop floor applications. Epicor CRM, DocStar (ECM), or other related applications. Windows Server, Active Directory, IIS, and network administration. ITIL, ISO, or other IT standards and best practices. We appreciate that few people will have experience with all of the above, this is a guide. Desirable: Familiarity with design and manufacturing would be useful but is not essential. We use Autodesk Products for design engineering and MS365 Disposition (Required critical behaviours): Strong problem-solving skills and attention to detail. Excellent communication and collaboration abilities. Able to explain complex software topics with simplicity Tenacious, passionate and proactive Has a continuous improvement mindset You will report into the Engineering (design) Manager to ensure your continuing professional development needs are appropriately met Attention to detail and able to build robust and well-engineered interfaces, databases and systems to the benchmark industry standards Ability to work independently or as part of a team and manage multiple tasks and priorities. Ability to communicate effectively with technical and non-technical audiences and provide user training and documentation. Ability to work under pressure and meet deadlines. Willingness to learn new technologies and skills and keep up with the latest trends and developments in the ERP field. Please click the APPLY button to submit your CV for this role. Candidates with the relevant experience or job titles of; Technical Support Engineer, IT Support Advisor, IT Customer Support, Technical Support Technician, IT Technician, IT Service Desk Technician, IT Services Support, IT Solutions Support, IT Helpdesk Support, Senior IT Technical Support, IT Systems Engineer, IT Systems Technician, Senior IT Engineer, Systems Administrator, Systems Support, Senior Network Support, Server Support Technician, Helpdesk Support, Senior IT Service Desk Technician, Software Engineer, Senior Helpdesk Support Technician may also be considered for this role.
Apr 18, 2024
Full time
Job title: Epicor ERP Systems Administrator Location : Newcastle upon Tyne Salary: £32,000 - £38,000 per year - Depending on experience. Job Type: Full-time, permanent. About the Role: We are looking for an experienced and motivated Epicor ERP systems administrator to join our IT team and support our finance, planning, supply chain and manufacturing operations. You will be responsible for maintaining, troubleshooting, and enhancing our Epicor ERP system and related applications, ensuring optimal performance and security. You will also provide technical support and training to end-users and collaborate with other IT staff and business stakeholders on system development and improvement projects. As a relatively green field site, this is a great role for someone wishing to step up to the next level, or an experienced systems admin. wishing to own and create this new capability layer as part of our overall technology roadmap. Key Responsibilities: Provide first and second level technical support for Epicor ERP system and related applications and resolve issues in a timely and professional manner. Manage Epicor ERP system security and user access and ensure compliance with company policies. Plan, test, and deploy Epicor ERP releases, upgrades, patches, and enhancements, and ensure minimal disruption to business operations. Develop and maintain custom solutions within or integrated with Epicor ERP system, using tools such as BAQs, BPMs, dashboards, SSRS reports, Service Connect, REST API, etc. Monitor and optimise Epicor ERP system performance, availability, and backup, and troubleshoot any errors or issues. Maintain and update Epicor ERP system documentation, configuration, and inventory, and follow change management procedures. Collaborate with other IT staff and business stakeholders on system development and improvement projects, and provide input and feedback on system requirements, design, testing, and deployment. Research and recommend new approaches and technologies to improve Epicor ERP system functionality, efficiency, and security. Provide user training and education on Epicor ERP system use, capabilities, and best practices, and create user manuals and guides. Stay updated on the latest Epicor ERP system features, updates, and trends, and participate in Epicor user groups, forums, and events. Qualifications, Skills and Experience: Bachelor's degree in information technology, computer science, or a related field (or equivalent work experience). Proven experience as an Epicor ERP systems administrator preferably in a manufacturing setting, and with version 10 or above. In-depth knowledge of Epicor ERP system architecture and functionality, including modules, workflows, customizations, integrations, and reporting. Strong SQL skills and experience with database administration, queries, and scripting. Experience preferable the below SSRS, PowerBI or other reporting tools. Epicor Service Connect (now Automation Studio) REST API, or other integration tools. Epicor Data Analytics (ADI), Power BI, or other business intelligence tools. Epicor MES, EDD, or other shop floor applications. Epicor CRM, DocStar (ECM), or other related applications. Windows Server, Active Directory, IIS, and network administration. ITIL, ISO, or other IT standards and best practices. We appreciate that few people will have experience with all of the above, this is a guide. Desirable: Familiarity with design and manufacturing would be useful but is not essential. We use Autodesk Products for design engineering and MS365 Disposition (Required critical behaviours): Strong problem-solving skills and attention to detail. Excellent communication and collaboration abilities. Able to explain complex software topics with simplicity Tenacious, passionate and proactive Has a continuous improvement mindset You will report into the Engineering (design) Manager to ensure your continuing professional development needs are appropriately met Attention to detail and able to build robust and well-engineered interfaces, databases and systems to the benchmark industry standards Ability to work independently or as part of a team and manage multiple tasks and priorities. Ability to communicate effectively with technical and non-technical audiences and provide user training and documentation. Ability to work under pressure and meet deadlines. Willingness to learn new technologies and skills and keep up with the latest trends and developments in the ERP field. Please click the APPLY button to submit your CV for this role. Candidates with the relevant experience or job titles of; Technical Support Engineer, IT Support Advisor, IT Customer Support, Technical Support Technician, IT Technician, IT Service Desk Technician, IT Services Support, IT Solutions Support, IT Helpdesk Support, Senior IT Technical Support, IT Systems Engineer, IT Systems Technician, Senior IT Engineer, Systems Administrator, Systems Support, Senior Network Support, Server Support Technician, Helpdesk Support, Senior IT Service Desk Technician, Software Engineer, Senior Helpdesk Support Technician may also be considered for this role.
Monday - Friday 8.30am-6.00pm 20 days holiday + BH Salary: up to 28k DOE A fantastic opportunity has arisen to join a successful business who offer IT solutions to a range of SME and Blue Chip clients. As the 2nd Line Support Engineer you will be joining a warm friendly team in a vibrant office environment, you will be providing IT support to customers remotely and also attending client site. As the ICT Technician you will act as a first point of call for technical problems raised with the Customer Support Manager. Provide first-line support to customer queries and requests for help via telephone. As the ICT Technician you will route calls to members of the technical team as appropriate, based on the problem and the skill-sets available. Provide on-site assistance to Senior Engineers as needed, and deal with on-site problems if Senior Engineers are not available. Perform specific tasks or projects as allocated by the Director or a Senior Engineer As the ICT Technician you will attend customer sites to perform network audits and pro-active inspections. Monitor alerts from customer systems (particularly servers and backup systems) and deal with issues that may arise. Ensure that customer technical documentation is kept accurate and up to date in the approved format. Develop your own skillset to embrace new technologies. Assist with the professional development of Junior Engineers. As the ICT Technician you will Install well-functioning LAN/WAN and other networks and management of systems, e.g. servers on those networks. Manage security options and software in computers and networks to maintain privacy and protection from attacks. As the ICT Technician you will perform regular upgrades to ensure systems remain updated. Troubleshoot system failures or bugs and provide solutions to restore functionality. Arrange maintenance sessions to discover and mend inefficiencies. Keep records of repairs and fixes for future reference. Offer timely technical support and teach users how to utilize computers correctly. Candidate Requirements A proven experience working as an IT Engineer, IT Support, 2nd Line Engineer, ICT Support, IT Technician, Helpdesk or similar role is essential Strong knowledge & experience of Windows Servers, Virtualisation, Networks, backup management, Active Directory, DNS and Firewalls Exceptional customer facing skills Full clean driving license due to travelling to customer sites
Apr 18, 2024
Full time
Monday - Friday 8.30am-6.00pm 20 days holiday + BH Salary: up to 28k DOE A fantastic opportunity has arisen to join a successful business who offer IT solutions to a range of SME and Blue Chip clients. As the 2nd Line Support Engineer you will be joining a warm friendly team in a vibrant office environment, you will be providing IT support to customers remotely and also attending client site. As the ICT Technician you will act as a first point of call for technical problems raised with the Customer Support Manager. Provide first-line support to customer queries and requests for help via telephone. As the ICT Technician you will route calls to members of the technical team as appropriate, based on the problem and the skill-sets available. Provide on-site assistance to Senior Engineers as needed, and deal with on-site problems if Senior Engineers are not available. Perform specific tasks or projects as allocated by the Director or a Senior Engineer As the ICT Technician you will attend customer sites to perform network audits and pro-active inspections. Monitor alerts from customer systems (particularly servers and backup systems) and deal with issues that may arise. Ensure that customer technical documentation is kept accurate and up to date in the approved format. Develop your own skillset to embrace new technologies. Assist with the professional development of Junior Engineers. As the ICT Technician you will Install well-functioning LAN/WAN and other networks and management of systems, e.g. servers on those networks. Manage security options and software in computers and networks to maintain privacy and protection from attacks. As the ICT Technician you will perform regular upgrades to ensure systems remain updated. Troubleshoot system failures or bugs and provide solutions to restore functionality. Arrange maintenance sessions to discover and mend inefficiencies. Keep records of repairs and fixes for future reference. Offer timely technical support and teach users how to utilize computers correctly. Candidate Requirements A proven experience working as an IT Engineer, IT Support, 2nd Line Engineer, ICT Support, IT Technician, Helpdesk or similar role is essential Strong knowledge & experience of Windows Servers, Virtualisation, Networks, backup management, Active Directory, DNS and Firewalls Exceptional customer facing skills Full clean driving license due to travelling to customer sites
Senior IT Technician - Windows, Networking, Intune, VOIP, Cyber Sec We are looking for an experienced 2nd Line Support technician. The ideal candidate will have experience with Windows, Networking, Intune, VOIP, Cyber Sec. Within the role you will be providing hardware and software support for desktop computers and laptops, wired and wireless networks, printers, phone systems, CCTV etc. An enhanced DBS is required for this role. Please apply for immediate consideration. Senior IT Technician - Windows, Networking, Intune, VOIP, Cyber Sec
Apr 18, 2024
Contractor
Senior IT Technician - Windows, Networking, Intune, VOIP, Cyber Sec We are looking for an experienced 2nd Line Support technician. The ideal candidate will have experience with Windows, Networking, Intune, VOIP, Cyber Sec. Within the role you will be providing hardware and software support for desktop computers and laptops, wired and wireless networks, printers, phone systems, CCTV etc. An enhanced DBS is required for this role. Please apply for immediate consideration. Senior IT Technician - Windows, Networking, Intune, VOIP, Cyber Sec
Junior AV Support Technician Company: Join a leading provider of cutting-edge audiovisual solutions, where creativity meets technology. My client specialise in delivering innovative AV solutions to clients across diverse industries, helping them enhance their communication and collaboration experiences. As a Junior AV Support Technician, you'll play a vital role in providing technical support and troubleshooting assistance to our clients, ensuring smooth operation and maximum satisfaction with their AV systems. Position Overview: In this role, you will be responsible for providing remote and some onsite technical support and troubleshooting assistance to clients experiencing issues with their AV systems and equipment. This is an excellent opportunity for someone with a passion for technology and a desire to grow their career in the AV industry. Key Responsibilities: Provide remote technical support and troubleshooting assistance to clients experiencing issues with their AV systems, including displays, projectors, audio equipment, and control systems. Diagnose and resolve technical issues over the phone, via email, or through remote desktop support tools in a timely and efficient manner. Escalate complex issues to senior engineers or field technicians for further investigation and resolution as needed. Document all support interactions and resolutions in our ticketing system, ensuring accurate and thorough record-keeping. Collaborate with internal teams to identify recurring issues and contribute to the development of knowledge base articles and training materials. Assist with testing and validation of new AV equipment and software updates as needed. Stay up-to-date on the latest AV technologies and industry trends to provide informed support and recommendations to clients. Requirements: 1 year + AV experience A desire to learn Full UK Driving License Benefits: Clear path for career progression Comprehensive training and development programs to achieve certifications 28 days holiday including bank holidays Leading pension scheme Take the first step towards a rewarding career in AV and apply with an up-to-date CV now!
Apr 18, 2024
Full time
Junior AV Support Technician Company: Join a leading provider of cutting-edge audiovisual solutions, where creativity meets technology. My client specialise in delivering innovative AV solutions to clients across diverse industries, helping them enhance their communication and collaboration experiences. As a Junior AV Support Technician, you'll play a vital role in providing technical support and troubleshooting assistance to our clients, ensuring smooth operation and maximum satisfaction with their AV systems. Position Overview: In this role, you will be responsible for providing remote and some onsite technical support and troubleshooting assistance to clients experiencing issues with their AV systems and equipment. This is an excellent opportunity for someone with a passion for technology and a desire to grow their career in the AV industry. Key Responsibilities: Provide remote technical support and troubleshooting assistance to clients experiencing issues with their AV systems, including displays, projectors, audio equipment, and control systems. Diagnose and resolve technical issues over the phone, via email, or through remote desktop support tools in a timely and efficient manner. Escalate complex issues to senior engineers or field technicians for further investigation and resolution as needed. Document all support interactions and resolutions in our ticketing system, ensuring accurate and thorough record-keeping. Collaborate with internal teams to identify recurring issues and contribute to the development of knowledge base articles and training materials. Assist with testing and validation of new AV equipment and software updates as needed. Stay up-to-date on the latest AV technologies and industry trends to provide informed support and recommendations to clients. Requirements: 1 year + AV experience A desire to learn Full UK Driving License Benefits: Clear path for career progression Comprehensive training and development programs to achieve certifications 28 days holiday including bank holidays Leading pension scheme Take the first step towards a rewarding career in AV and apply with an up-to-date CV now!
Responsive Engineering
Newcastle Upon Tyne, Tyne And Wear
Job title: Epicor ERP Systems Administrator Location : Newcastle upon Tyne Salary: 32,000 - 38,000 per year - Depending on experience. Job Type: Full-time, permanent. About the Role: We are looking for an experienced and motivated Epicor ERP systems administrator to join our IT team and support our finance, planning, supply chain and manufacturing operations. You will be responsible for maintaining, troubleshooting, and enhancing our Epicor ERP system and related applications, ensuring optimal performance and security. You will also provide technical support and training to end-users and collaborate with other IT staff and business stakeholders on system development and improvement projects. As a relatively green field site, this is a great role for someone wishing to step up to the next level, or an experienced systems admin. wishing to own and create this new capability layer as part of our overall technology roadmap. Key Responsibilities: Provide first and second level technical support for Epicor ERP system and related applications and resolve issues in a timely and professional manner. Manage Epicor ERP system security and user access and ensure compliance with company policies. Plan, test, and deploy Epicor ERP releases, upgrades, patches, and enhancements, and ensure minimal disruption to business operations. Develop and maintain custom solutions within or integrated with Epicor ERP system, using tools such as BAQs, BPMs, dashboards, SSRS reports, Service Connect, REST API, etc. Monitor and optimise Epicor ERP system performance, availability, and backup, and troubleshoot any errors or issues. Maintain and update Epicor ERP system documentation, configuration, and inventory, and follow change management procedures. Collaborate with other IT staff and business stakeholders on system development and improvement projects, and provide input and feedback on system requirements, design, testing, and deployment. Research and recommend new approaches and technologies to improve Epicor ERP system functionality, efficiency, and security. Provide user training and education on Epicor ERP system use, capabilities, and best practices, and create user manuals and guides. Stay updated on the latest Epicor ERP system features, updates, and trends, and participate in Epicor user groups, forums, and events. Qualifications, Skills and Experience: Bachelor's degree in information technology, computer science, or a related field (or equivalent work experience). Proven experience as an Epicor ERP systems administrator preferably in a manufacturing setting, and with version 10 or above. In-depth knowledge of Epicor ERP system architecture and functionality, including modules, workflows, customizations, integrations, and reporting. Strong SQL skills and experience with database administration, queries, and scripting. Experience preferable the below SSRS, PowerBI or other reporting tools. Epicor Service Connect (now Automation Studio) REST API, or other integration tools. Epicor Data Analytics (ADI), Power BI, or other business intelligence tools. Epicor MES, EDD, or other shop floor applications. Epicor CRM, DocStar (ECM), or other related applications. Windows Server, Active Directory, IIS, and network administration. ITIL, ISO, or other IT standards and best practices. We appreciate that few people will have experience with all of the above, this is a guide. Desirable: Familiarity with design and manufacturing would be useful but is not essential. We use Autodesk Products for design engineering and MS365 Disposition (Required critical behaviours): Strong problem-solving skills and attention to detail. Excellent communication and collaboration abilities. Able to explain complex software topics with simplicity Tenacious, passionate and proactive Has a continuous improvement mindset You will report into the Engineering (design) Manager to ensure your continuing professional development needs are appropriately met Attention to detail and able to build robust and well-engineered interfaces, databases and systems to the benchmark industry standards Ability to work independently or as part of a team and manage multiple tasks and priorities. Ability to communicate effectively with technical and non-technical audiences and provide user training and documentation. Ability to work under pressure and meet deadlines. Willingness to learn new technologies and skills and keep up with the latest trends and developments in the ERP field. Please click the APPLY button to submit your CV for this role. Candidates with the relevant experience or job titles of; Technical Support Engineer, IT Support Advisor, IT Customer Support, Technical Support Technician, IT Technician, IT Service Desk Technician, IT Services Support, IT Solutions Support, IT Helpdesk Support, Senior IT Technical Support, IT Systems Engineer, IT Systems Technician, Senior IT Engineer, Systems Administrator, Systems Support, Senior Network Support, Server Support Technician, Helpdesk Support, Senior IT Service Desk Technician, Software Engineer, Senior Helpdesk Support Technician may also be considered for this role.
Apr 18, 2024
Full time
Job title: Epicor ERP Systems Administrator Location : Newcastle upon Tyne Salary: 32,000 - 38,000 per year - Depending on experience. Job Type: Full-time, permanent. About the Role: We are looking for an experienced and motivated Epicor ERP systems administrator to join our IT team and support our finance, planning, supply chain and manufacturing operations. You will be responsible for maintaining, troubleshooting, and enhancing our Epicor ERP system and related applications, ensuring optimal performance and security. You will also provide technical support and training to end-users and collaborate with other IT staff and business stakeholders on system development and improvement projects. As a relatively green field site, this is a great role for someone wishing to step up to the next level, or an experienced systems admin. wishing to own and create this new capability layer as part of our overall technology roadmap. Key Responsibilities: Provide first and second level technical support for Epicor ERP system and related applications and resolve issues in a timely and professional manner. Manage Epicor ERP system security and user access and ensure compliance with company policies. Plan, test, and deploy Epicor ERP releases, upgrades, patches, and enhancements, and ensure minimal disruption to business operations. Develop and maintain custom solutions within or integrated with Epicor ERP system, using tools such as BAQs, BPMs, dashboards, SSRS reports, Service Connect, REST API, etc. Monitor and optimise Epicor ERP system performance, availability, and backup, and troubleshoot any errors or issues. Maintain and update Epicor ERP system documentation, configuration, and inventory, and follow change management procedures. Collaborate with other IT staff and business stakeholders on system development and improvement projects, and provide input and feedback on system requirements, design, testing, and deployment. Research and recommend new approaches and technologies to improve Epicor ERP system functionality, efficiency, and security. Provide user training and education on Epicor ERP system use, capabilities, and best practices, and create user manuals and guides. Stay updated on the latest Epicor ERP system features, updates, and trends, and participate in Epicor user groups, forums, and events. Qualifications, Skills and Experience: Bachelor's degree in information technology, computer science, or a related field (or equivalent work experience). Proven experience as an Epicor ERP systems administrator preferably in a manufacturing setting, and with version 10 or above. In-depth knowledge of Epicor ERP system architecture and functionality, including modules, workflows, customizations, integrations, and reporting. Strong SQL skills and experience with database administration, queries, and scripting. Experience preferable the below SSRS, PowerBI or other reporting tools. Epicor Service Connect (now Automation Studio) REST API, or other integration tools. Epicor Data Analytics (ADI), Power BI, or other business intelligence tools. Epicor MES, EDD, or other shop floor applications. Epicor CRM, DocStar (ECM), or other related applications. Windows Server, Active Directory, IIS, and network administration. ITIL, ISO, or other IT standards and best practices. We appreciate that few people will have experience with all of the above, this is a guide. Desirable: Familiarity with design and manufacturing would be useful but is not essential. We use Autodesk Products for design engineering and MS365 Disposition (Required critical behaviours): Strong problem-solving skills and attention to detail. Excellent communication and collaboration abilities. Able to explain complex software topics with simplicity Tenacious, passionate and proactive Has a continuous improvement mindset You will report into the Engineering (design) Manager to ensure your continuing professional development needs are appropriately met Attention to detail and able to build robust and well-engineered interfaces, databases and systems to the benchmark industry standards Ability to work independently or as part of a team and manage multiple tasks and priorities. Ability to communicate effectively with technical and non-technical audiences and provide user training and documentation. Ability to work under pressure and meet deadlines. Willingness to learn new technologies and skills and keep up with the latest trends and developments in the ERP field. Please click the APPLY button to submit your CV for this role. Candidates with the relevant experience or job titles of; Technical Support Engineer, IT Support Advisor, IT Customer Support, Technical Support Technician, IT Technician, IT Service Desk Technician, IT Services Support, IT Solutions Support, IT Helpdesk Support, Senior IT Technical Support, IT Systems Engineer, IT Systems Technician, Senior IT Engineer, Systems Administrator, Systems Support, Senior Network Support, Server Support Technician, Helpdesk Support, Senior IT Service Desk Technician, Software Engineer, Senior Helpdesk Support Technician may also be considered for this role.
Senior IT Technician (2nd/3rd Line Support) Location: Bromsgrove + Travel (Client Sites) + Hybrid Salary: £30,000/£40,000 + Benefits Our client are looking for an IT technician to work on in our helpdesk based in Bromsgrove. The successful engineer will interact with clients via telephone and email to resolve their IT related queries and visit customer sites for troubleshooting and project related work and installations. Normal working hours are 8:30 to 5.30 4 days and usually one day a week 7.30am to 4pm Initially the role will be office based 5 days a week with the possibility of some flexible working after this period. Experience with the following technologies and platforms would be beneficial: Networking Experience - Draytek Firewalls, WAPs, DNS, DHCP, TCP/IP, Ethernet. Physical patching and cabling Remote support M365 Proficiency: O365 applications, Azure AD, Active Directory Windows - Windows 10/11 & Windows Server 3/8/16/22, Office 2010 - 2016 MS InTune GSuite SMTP Exclaimer Sage Sophos Datto Sharepoint OneDrive Remote machine management Printers Backup solutions - Veeam, ShadowControl, Image Manager Web Security - Webroot, SentinelOne, and ThreatLocker Skills 2 years IT support and desktop support experience Must be confident in speaking with customers by phone and in person and have good written communication skills. Curious to get to the root of a problem with a desire to fix issues. Able to effectively manage a workload of tickets. The ability to keep in regular communication with customers until issues are resolved. Must be able to document work and assist in adding to the business knowledge base. Must have a clean licence and be comfortable commuting to the office regularly.
Apr 18, 2024
Full time
Senior IT Technician (2nd/3rd Line Support) Location: Bromsgrove + Travel (Client Sites) + Hybrid Salary: £30,000/£40,000 + Benefits Our client are looking for an IT technician to work on in our helpdesk based in Bromsgrove. The successful engineer will interact with clients via telephone and email to resolve their IT related queries and visit customer sites for troubleshooting and project related work and installations. Normal working hours are 8:30 to 5.30 4 days and usually one day a week 7.30am to 4pm Initially the role will be office based 5 days a week with the possibility of some flexible working after this period. Experience with the following technologies and platforms would be beneficial: Networking Experience - Draytek Firewalls, WAPs, DNS, DHCP, TCP/IP, Ethernet. Physical patching and cabling Remote support M365 Proficiency: O365 applications, Azure AD, Active Directory Windows - Windows 10/11 & Windows Server 3/8/16/22, Office 2010 - 2016 MS InTune GSuite SMTP Exclaimer Sage Sophos Datto Sharepoint OneDrive Remote machine management Printers Backup solutions - Veeam, ShadowControl, Image Manager Web Security - Webroot, SentinelOne, and ThreatLocker Skills 2 years IT support and desktop support experience Must be confident in speaking with customers by phone and in person and have good written communication skills. Curious to get to the root of a problem with a desire to fix issues. Able to effectively manage a workload of tickets. The ability to keep in regular communication with customers until issues are resolved. Must be able to document work and assist in adding to the business knowledge base. Must have a clean licence and be comfortable commuting to the office regularly.
IT Service Desk Manager Salary & Benefits: 60k to 70k, Bonus, Private Health, Life Assurance, 25 Days Annual Leave nufuture has partnered with a global pharmaceutical company based in Hertfordshire and we are looking for an experienced IT Service Desk Manager to help manage and expand their operations. The company is going through an exciting transition phase, so there will be lots of opportunities for an IT Service Desk Manager to take the lead on key projects. As the IT Service Desk Manager, you will be responsible for overseeing and managing the IT service desk operations. You will lead a team of skilled technicians and ensure the timely resolution of technical issues while maintaining the highest level of customer satisfaction. Additionally, you will play a key role in driving continuous improvement initiatives to enhance the efficiency and effectiveness of their service desk operations. Key Responsibilities/Experience: Led and manage the IT service desk team. Develop and implement service desk policies, procedures, and best practices to ensure consistent and high-quality support delivery. Monitor service desk performance metrics and KPIs, identify trends, and implement corrective actions as needed. Collaborate with other IT teams and departments to ensure seamless integration and alignment of service desk activities with organisational goals. Provide escalation support for complex technical issues and customer complaints, ensuring timely resolution and customer satisfaction. Conduct regular performance reviews and provide coaching and feedback to team members to foster professional growth and development. Drive continuous improvement initiatives to streamline processes, increase efficiency, and enhance the overall customer experience. Prepare regular reports and presentations for senior management to communicate service desk performance, key metrics, and improvement initiatives. Solid understanding of IT service management principles, ITIL framework, and service desk best practices. Add me on LinkedIn to stay up to date with new opportunities! Search "Johnny Perrotta" and you will easily find me. nufuture recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers (IT Service Desk Manager, Service Desk Manager, IT Manager, Service Delivery Manager, IT Service Delivery Manager)
Apr 18, 2024
Full time
IT Service Desk Manager Salary & Benefits: 60k to 70k, Bonus, Private Health, Life Assurance, 25 Days Annual Leave nufuture has partnered with a global pharmaceutical company based in Hertfordshire and we are looking for an experienced IT Service Desk Manager to help manage and expand their operations. The company is going through an exciting transition phase, so there will be lots of opportunities for an IT Service Desk Manager to take the lead on key projects. As the IT Service Desk Manager, you will be responsible for overseeing and managing the IT service desk operations. You will lead a team of skilled technicians and ensure the timely resolution of technical issues while maintaining the highest level of customer satisfaction. Additionally, you will play a key role in driving continuous improvement initiatives to enhance the efficiency and effectiveness of their service desk operations. Key Responsibilities/Experience: Led and manage the IT service desk team. Develop and implement service desk policies, procedures, and best practices to ensure consistent and high-quality support delivery. Monitor service desk performance metrics and KPIs, identify trends, and implement corrective actions as needed. Collaborate with other IT teams and departments to ensure seamless integration and alignment of service desk activities with organisational goals. Provide escalation support for complex technical issues and customer complaints, ensuring timely resolution and customer satisfaction. Conduct regular performance reviews and provide coaching and feedback to team members to foster professional growth and development. Drive continuous improvement initiatives to streamline processes, increase efficiency, and enhance the overall customer experience. Prepare regular reports and presentations for senior management to communicate service desk performance, key metrics, and improvement initiatives. Solid understanding of IT service management principles, ITIL framework, and service desk best practices. Add me on LinkedIn to stay up to date with new opportunities! Search "Johnny Perrotta" and you will easily find me. nufuture recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers (IT Service Desk Manager, Service Desk Manager, IT Manager, Service Delivery Manager, IT Service Delivery Manager)
Your new company Thisbusiness has an excellent reputation for providing a high level of IT supportto schools based across the North West and with over 50 schools inGreater Manchester, they have approached Hays seeking an IT Engineer to jointhe business on a permanent basis. Reporting into the Service DeliveryDirector, the successful IT Engineer will join a team of over 20 Engineers based in theNorth West and become an integral part of the team, providing a high levelof IT support to primary schools. The company prides itself on the level ofservice they provide to their customers, building strong relationships across theNorth West, whilst also continually developing their staff and, therefore this is an exciting opportunity for an IT engineer looking to develop their career. Your new role The IT Engineer will be responsible for providing a high level of technical support to schools based in Greater Manchester, working closely with senior leadership and ensuring that customers are fully supported in receiving an excellent service. On a daily basis, you will work as part of a team of IT Engineers across the region, where you will provide support for hardware, software, networking, servers and bespoke educational technologies and systems, receiving specific training around these from colleagues. Duties will include providing technical support, management of an online helpdesk, management of backup solutions, supporting with firewall solutions and supporting ongoing IT projects delivered by the business. In addition, you will work heavily on Apple devices and mobile devices, responding to any ticket requests from schools and resolving these issues efficiently. Finally, you will be integral in working closely with customers advising around the best equipment to purchase and utilise. What you'll need to succeed In order to be successful in securing this position, you must possess significant experience providing IT support in a hands-on environment, supporting with both hardware and software, with experience working in the education sector being beneficial. In addition, you must possess a valid UK driving licence, as this role will require travel to other sites in the Greater Manchester area. From a technical perspective, you will ideally have experience working on Freshdesk, working with Apple devices and also experience with mobile device management. What you'll get in return In return, you will be paid a competitive salary of between 28,000 and 32,000, receiving an attractive working pattern and benefits package. This benefits package will include 25 days holiday plus bank, ability to salary sacrifice additional health and wellbeing benefits, as well as the option to work term time only. You will also be joining an experienced team, where you will receive significant training and support, therefore giving you the opportunity to further progress your career. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Apr 18, 2024
Full time
Your new company Thisbusiness has an excellent reputation for providing a high level of IT supportto schools based across the North West and with over 50 schools inGreater Manchester, they have approached Hays seeking an IT Engineer to jointhe business on a permanent basis. Reporting into the Service DeliveryDirector, the successful IT Engineer will join a team of over 20 Engineers based in theNorth West and become an integral part of the team, providing a high levelof IT support to primary schools. The company prides itself on the level ofservice they provide to their customers, building strong relationships across theNorth West, whilst also continually developing their staff and, therefore this is an exciting opportunity for an IT engineer looking to develop their career. Your new role The IT Engineer will be responsible for providing a high level of technical support to schools based in Greater Manchester, working closely with senior leadership and ensuring that customers are fully supported in receiving an excellent service. On a daily basis, you will work as part of a team of IT Engineers across the region, where you will provide support for hardware, software, networking, servers and bespoke educational technologies and systems, receiving specific training around these from colleagues. Duties will include providing technical support, management of an online helpdesk, management of backup solutions, supporting with firewall solutions and supporting ongoing IT projects delivered by the business. In addition, you will work heavily on Apple devices and mobile devices, responding to any ticket requests from schools and resolving these issues efficiently. Finally, you will be integral in working closely with customers advising around the best equipment to purchase and utilise. What you'll need to succeed In order to be successful in securing this position, you must possess significant experience providing IT support in a hands-on environment, supporting with both hardware and software, with experience working in the education sector being beneficial. In addition, you must possess a valid UK driving licence, as this role will require travel to other sites in the Greater Manchester area. From a technical perspective, you will ideally have experience working on Freshdesk, working with Apple devices and also experience with mobile device management. What you'll get in return In return, you will be paid a competitive salary of between 28,000 and 32,000, receiving an attractive working pattern and benefits package. This benefits package will include 25 days holiday plus bank, ability to salary sacrifice additional health and wellbeing benefits, as well as the option to work term time only. You will also be joining an experienced team, where you will receive significant training and support, therefore giving you the opportunity to further progress your career. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Employer description: Vix Technology is the global leader in intelligent transportation systems, automated fare collection, and transit analytics. With customers in 200 cities around the world, Vix embraces the complexities of modern public transit to create best-in-class solutions for transit agencies and operators. Vix is passionate about connecting people and communities, combining an open, collaborative mindset with cutting-edge technology to make public transport more accessible and more cost effective for all. Overview: We are looking for an IT Technician Apprentice Network pathway to join our growing team. Salary: £18,000 - £20,000 per annum. Responsibilities include: Provide technical support to customers both internal and external through a range of communication channels Establish and diagnose ICT problems/faults using the required troubleshooting methodology and tools Interpret technical specifications relevant to the ICT tasks Undertake relevant processes using CAD, Google docs/sheets, and occasionally programs such as Sage Apply appropriate testing methodologies to hardware or software or cabling assets What we are looking for: Successful candidates will have: Hands on experience of electronic assembly / manufacture / test Good written and verbal communication skills A passion for IT, networking, and technical design Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Benefits include: Private Healthcare Cycle-to-work scheme A focus on learning and development Future prospects: You will have the potential to progress into more senior roles following the successful completion of the apprenticeship.90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Apr 18, 2024
Full time
Employer description: Vix Technology is the global leader in intelligent transportation systems, automated fare collection, and transit analytics. With customers in 200 cities around the world, Vix embraces the complexities of modern public transit to create best-in-class solutions for transit agencies and operators. Vix is passionate about connecting people and communities, combining an open, collaborative mindset with cutting-edge technology to make public transport more accessible and more cost effective for all. Overview: We are looking for an IT Technician Apprentice Network pathway to join our growing team. Salary: £18,000 - £20,000 per annum. Responsibilities include: Provide technical support to customers both internal and external through a range of communication channels Establish and diagnose ICT problems/faults using the required troubleshooting methodology and tools Interpret technical specifications relevant to the ICT tasks Undertake relevant processes using CAD, Google docs/sheets, and occasionally programs such as Sage Apply appropriate testing methodologies to hardware or software or cabling assets What we are looking for: Successful candidates will have: Hands on experience of electronic assembly / manufacture / test Good written and verbal communication skills A passion for IT, networking, and technical design Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Benefits include: Private Healthcare Cycle-to-work scheme A focus on learning and development Future prospects: You will have the potential to progress into more senior roles following the successful completion of the apprenticeship.90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
My client is a well-established MSP, and they are looking for a strong 2nd Line IT Technician to join their growing team. They have a small close knit, family feel team offering you a great opportunity to get hands on with a wide range of technology, be an escalation point, get hands on with project work and work with their wide range of clients on a consultancy basis. The position is mainly desk based but some occasional travel to client sites may be required as and when the business needs so a full UK License and access to a car is a must. Key Responsibilities: Provide 2nd line technical support via phone, email, and face-to-face for internal and external customers. Record all support requests in service desk system and ensure timely resolution within SLA. Support 1st line technicians, be an escalation point, offer advice, and teach when necessary. Prepare and configure new equipment, including PCs, laptops, routers, servers, and network switches. Communicate with third-party suppliers to ensure service delivery. Proactively monitor and update IT systems and respond to potential issues. Configure and administrate Microsoft 365 products and escalate complex issues to the senior team. Manage and implement client infrastructure projects, and plan effectively. Occasional site visits to help support clients when needed - Clients are mainly Northwest based. Essential skills + Requirements: Proficient in Windows based issues and can solve independently Good General IT Knowledge VMware + Hyper-V experience Previous experience with VOIP Strong support and configuration of Microsoft 365 Installation and configuration of Laptops and PCs Good experience of supporting Microsoft Servers Installation and Configuration of Routers and Switches Good troubleshooting email issues Cloud Backup Solutions 3 Years of IT Support (MSP experience is a bonus) Must have a clean driving license + car Job title: 2nd Line IT Engineer Location: Bolton Work Pattern: Mon-Fri 9am-5pm - Hybrid working and occasional travel required If you are a team player with a can-do attitude and a desire to learn, my client would love to hear from you. They offer a competitive salary package and opportunities for career progression. Apply now to join their team of passionate IT professionals by applying with a copy of your up-to-date CV. BeTechnology Group Limited is acting as an Employment Agency in relation to this vacancy.
Apr 18, 2024
Full time
My client is a well-established MSP, and they are looking for a strong 2nd Line IT Technician to join their growing team. They have a small close knit, family feel team offering you a great opportunity to get hands on with a wide range of technology, be an escalation point, get hands on with project work and work with their wide range of clients on a consultancy basis. The position is mainly desk based but some occasional travel to client sites may be required as and when the business needs so a full UK License and access to a car is a must. Key Responsibilities: Provide 2nd line technical support via phone, email, and face-to-face for internal and external customers. Record all support requests in service desk system and ensure timely resolution within SLA. Support 1st line technicians, be an escalation point, offer advice, and teach when necessary. Prepare and configure new equipment, including PCs, laptops, routers, servers, and network switches. Communicate with third-party suppliers to ensure service delivery. Proactively monitor and update IT systems and respond to potential issues. Configure and administrate Microsoft 365 products and escalate complex issues to the senior team. Manage and implement client infrastructure projects, and plan effectively. Occasional site visits to help support clients when needed - Clients are mainly Northwest based. Essential skills + Requirements: Proficient in Windows based issues and can solve independently Good General IT Knowledge VMware + Hyper-V experience Previous experience with VOIP Strong support and configuration of Microsoft 365 Installation and configuration of Laptops and PCs Good experience of supporting Microsoft Servers Installation and Configuration of Routers and Switches Good troubleshooting email issues Cloud Backup Solutions 3 Years of IT Support (MSP experience is a bonus) Must have a clean driving license + car Job title: 2nd Line IT Engineer Location: Bolton Work Pattern: Mon-Fri 9am-5pm - Hybrid working and occasional travel required If you are a team player with a can-do attitude and a desire to learn, my client would love to hear from you. They offer a competitive salary package and opportunities for career progression. Apply now to join their team of passionate IT professionals by applying with a copy of your up-to-date CV. BeTechnology Group Limited is acting as an Employment Agency in relation to this vacancy.
IT TECHNICIAN OPPORTUNITY IN RUGELEY IT Technician role with experience as an IT Technician or in a similar role.Attractive benefits package£23,000 per annum Who you will be working for Our client, a school that joined a large educational trust in September 2013, has made significant progress in recent years, culminating in a 'good' Ofsted judgement in June 2023. Sponsored by a large educational trust, the school prioritises the quality of the educational experience, emphasizing creativity as the key to making connections and fostering resourcefulness in students. With a focus on individualised support, the school is committed to guiding each student towards fulfilling their potential and preparing them for the challenges of tomorrow's knowledge community. Benefits Health assured Employee assistant Programme Bike2Work scheme 25 days holiday + bank holidays Perk box Subscription Development and training opportunities for career progression Unlimited access to webinars with the National College IT Technician role As an IT technician, you'll work closely with the Regional IT Manager & Senior IT Technician to deliver exceptional IT support and customer service at the school. You'll be an integral part of the educational trust Team. Your responsibilities will include providing high-quality technical support to internal and external users, ensuring incidents and requests are logged and resolved promptly, and participating in weekly service desk reviews. You'll communicate effectively with staff until incidents or requests are resolved, escalate issues when necessary, and document fixes for common problems. Additionally, you'll prepare devices for use, offer technical advice, and continuously develop your knowledge and expertise in local and cloud-based systems, supporting others in their usage. Preferred skills and experience Maths and English GCSE to Grade C or above, (REQUIRED) Knowledge of Microsoft Windows environment, office software and other desktop products. Basic cyber security awareness. Basic understanding of General Data Protection Regulation Strong personal drive and willingness to get things done. A thorough understanding of up-to-date safeguarding requirements and best practice To be considered: Please apply by clicking online or emailing me directly at . For further information please call me on . By applying for this role, you give express consent for us to process & submit your application to our client in conjunction with this vacancy only. Key skills: Maths and English GCSE to Grade C or above (or equivalent), experience of working in the IT sector, Knowledge of Microsoft Office, Basic cyber security awareness.
Apr 17, 2024
Full time
IT TECHNICIAN OPPORTUNITY IN RUGELEY IT Technician role with experience as an IT Technician or in a similar role.Attractive benefits package£23,000 per annum Who you will be working for Our client, a school that joined a large educational trust in September 2013, has made significant progress in recent years, culminating in a 'good' Ofsted judgement in June 2023. Sponsored by a large educational trust, the school prioritises the quality of the educational experience, emphasizing creativity as the key to making connections and fostering resourcefulness in students. With a focus on individualised support, the school is committed to guiding each student towards fulfilling their potential and preparing them for the challenges of tomorrow's knowledge community. Benefits Health assured Employee assistant Programme Bike2Work scheme 25 days holiday + bank holidays Perk box Subscription Development and training opportunities for career progression Unlimited access to webinars with the National College IT Technician role As an IT technician, you'll work closely with the Regional IT Manager & Senior IT Technician to deliver exceptional IT support and customer service at the school. You'll be an integral part of the educational trust Team. Your responsibilities will include providing high-quality technical support to internal and external users, ensuring incidents and requests are logged and resolved promptly, and participating in weekly service desk reviews. You'll communicate effectively with staff until incidents or requests are resolved, escalate issues when necessary, and document fixes for common problems. Additionally, you'll prepare devices for use, offer technical advice, and continuously develop your knowledge and expertise in local and cloud-based systems, supporting others in their usage. Preferred skills and experience Maths and English GCSE to Grade C or above, (REQUIRED) Knowledge of Microsoft Windows environment, office software and other desktop products. Basic cyber security awareness. Basic understanding of General Data Protection Regulation Strong personal drive and willingness to get things done. A thorough understanding of up-to-date safeguarding requirements and best practice To be considered: Please apply by clicking online or emailing me directly at . For further information please call me on . By applying for this role, you give express consent for us to process & submit your application to our client in conjunction with this vacancy only. Key skills: Maths and English GCSE to Grade C or above (or equivalent), experience of working in the IT sector, Knowledge of Microsoft Office, Basic cyber security awareness.
My client based in Reading are looking for a Support Specialist to support their customers in the use of using their on-line learning platform. Previous technical or software support would be preferable. This is a Hybrid role paying £25-28Kpa depending on experience.This role will suit a career minded, driven candidate with excellent attention to detail.My client are committed to employee development and this could lead to a career in Account Management, Software Development or Team Management.• To respond promptly to customer inquiries and requests on tickets that will be logged through the CRM tool.• To handle and resolve customer complaints, then escalating to senior management when a resolution cannot be identified, all within agreed KPI guidelines.• To obtain and evaluate all relevant information to maintain quality befitting of a world class support service.• To manage customers' accounts and databases across the Review, Learn and Insight modules as well as other accounts.• To prepare, analyse and distribute customer activity reports relating to learner progression and completion.• As part of the Support Team (Tier 1), to communicate and co-ordinate with internal departments, including the Technical Team (Tier 2) and Development Team (Tier 3)• To facilitate working closely together across disparate teams and widely varying time zones with clear communication to ensure a collaborative approach.• There will be business driven goals (KPIs) to achieve each year - these will be a combination of company and personal goals and will have an impact on your personal remuneration
Apr 17, 2024
Full time
My client based in Reading are looking for a Support Specialist to support their customers in the use of using their on-line learning platform. Previous technical or software support would be preferable. This is a Hybrid role paying £25-28Kpa depending on experience.This role will suit a career minded, driven candidate with excellent attention to detail.My client are committed to employee development and this could lead to a career in Account Management, Software Development or Team Management.• To respond promptly to customer inquiries and requests on tickets that will be logged through the CRM tool.• To handle and resolve customer complaints, then escalating to senior management when a resolution cannot be identified, all within agreed KPI guidelines.• To obtain and evaluate all relevant information to maintain quality befitting of a world class support service.• To manage customers' accounts and databases across the Review, Learn and Insight modules as well as other accounts.• To prepare, analyse and distribute customer activity reports relating to learner progression and completion.• As part of the Support Team (Tier 1), to communicate and co-ordinate with internal departments, including the Technical Team (Tier 2) and Development Team (Tier 3)• To facilitate working closely together across disparate teams and widely varying time zones with clear communication to ensure a collaborative approach.• There will be business driven goals (KPIs) to achieve each year - these will be a combination of company and personal goals and will have an impact on your personal remuneration
3rd Line IT Support Technician Gateshead (Newcastle) 30,000 - 45,000 Are you an experienced IT professional looking for a challenging role in a dynamic environment? Join our client, a leading Managed Service Provider, as a 3rd-line IT Support Engineer in the vibrant city of Newcastle. As a 3rd Line IT Support Engineer, you will play a crucial role in ensuring the seamless operation of their clients' IT environments. You will be responsible for providing advanced technical support, and troubleshooting complex issues. Day-to-Day: Act as a senior point of contact for escalated technical issues from 1st and 2nd line support. Diagnose and resolve complex hardware, software, and networking issues. Provide expert-level support for Windows Server, Active Directory, and other enterprise-level technologies. Collaborate with clients to understand their business needs and recommend strategic IT solutions. Contribute to the planning and execution of IT projects, including migrations and upgrades. Tech Stack: Proven experience in a 3rd line IT support role within an MSP environment. In-depth knowledge of Windows Server, Active Directory, and virtualization technologies (VMware/Hyper-V). Strong networking skills, including experience with routers, switches, and firewalls. Relevant IT certifications (e.g., MCSE, VMware Certified Professional) are advantageous. Excellent communication and problem-solving skills. Benefits: Opportunities for professional development and certifications. A supportive and inclusive work environment. Exposure to a diverse range of IT projects. A total of 31 days paid annual leave. If you're interested in hearing more or would like to apply - then hit apply now. If you have any questions, you can reach me on 0191. 249. 3639 com. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 17, 2024
Full time
3rd Line IT Support Technician Gateshead (Newcastle) 30,000 - 45,000 Are you an experienced IT professional looking for a challenging role in a dynamic environment? Join our client, a leading Managed Service Provider, as a 3rd-line IT Support Engineer in the vibrant city of Newcastle. As a 3rd Line IT Support Engineer, you will play a crucial role in ensuring the seamless operation of their clients' IT environments. You will be responsible for providing advanced technical support, and troubleshooting complex issues. Day-to-Day: Act as a senior point of contact for escalated technical issues from 1st and 2nd line support. Diagnose and resolve complex hardware, software, and networking issues. Provide expert-level support for Windows Server, Active Directory, and other enterprise-level technologies. Collaborate with clients to understand their business needs and recommend strategic IT solutions. Contribute to the planning and execution of IT projects, including migrations and upgrades. Tech Stack: Proven experience in a 3rd line IT support role within an MSP environment. In-depth knowledge of Windows Server, Active Directory, and virtualization technologies (VMware/Hyper-V). Strong networking skills, including experience with routers, switches, and firewalls. Relevant IT certifications (e.g., MCSE, VMware Certified Professional) are advantageous. Excellent communication and problem-solving skills. Benefits: Opportunities for professional development and certifications. A supportive and inclusive work environment. Exposure to a diverse range of IT projects. A total of 31 days paid annual leave. If you're interested in hearing more or would like to apply - then hit apply now. If you have any questions, you can reach me on 0191. 249. 3639 com. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.