*No Agencies*
Job Title: Technical Support Consultant
Location: Remote with Access to Northampton
Salary: £18,000 - £23,000 (depending on experience)
Job Type: Full Time, Permanent (The primary support hours are 9 am - 5:30 pm Monday-Friday, with an expectation for all team members to be available on-call as required).
Imagefast Limited, a renowned technology consulting company based in Northampton, is seeking a skilled technical support consultant to join our team. This is a fantastic opportunity to work remotely on supporting our clients cutting-edge solutions while contributing to the success of a leading technology firm.
Job Role:
We are seeking a Technical Support Consultant to join our support team based remotely but must be able to occasionally commute to Northampton / Milton Keynes for team meetings and training. This role is ideal for a graduate looking to enhance their skillset in the field of IT.
Responsibilities:
Provide 1st, 2nd, and 3rd line Technical Support to a diverse range of clients.
Support various technologies, including MS SharePoint, Document Management, K2 Workflow, and other software.
Draft and maintain support documentation (technical and process).
Contribute to the internal knowledge base within the support team and relevant areas.
Adhere to appropriate departmental procedures and practices, such as auditing requirements, control procedures, and incident management.
Participate in application monitoring activities to proactively manage and avoid incidents.
Manage (issuing and updating) support tickets.
Ideal Candidate:
Committed, organized, and ambitious.
Willingness to learn and develop expertise in evolving IT applications.
Excellent interpersonal skills, with empathy towards end users on every support call.
Ability to work on customer sites occasionally and be on-call outside of support hours.
Proactive in challenging the status quo and seeking improvements within the team's methods and processes.
Capability to naturally assess when to escalate issues or work autonomously.
Join Imagefast Limited and become an integral part of a team that values innovation, continuous learning, and a collaborative approach to providing top-notch technical support. Apply now by submitting your CV and a cover letter outlining your relevant experience. Shape your career in IT with Imagefast Limited!
Mar 05, 2024
Full time
*No Agencies*
Job Title: Technical Support Consultant
Location: Remote with Access to Northampton
Salary: £18,000 - £23,000 (depending on experience)
Job Type: Full Time, Permanent (The primary support hours are 9 am - 5:30 pm Monday-Friday, with an expectation for all team members to be available on-call as required).
Imagefast Limited, a renowned technology consulting company based in Northampton, is seeking a skilled technical support consultant to join our team. This is a fantastic opportunity to work remotely on supporting our clients cutting-edge solutions while contributing to the success of a leading technology firm.
Job Role:
We are seeking a Technical Support Consultant to join our support team based remotely but must be able to occasionally commute to Northampton / Milton Keynes for team meetings and training. This role is ideal for a graduate looking to enhance their skillset in the field of IT.
Responsibilities:
Provide 1st, 2nd, and 3rd line Technical Support to a diverse range of clients.
Support various technologies, including MS SharePoint, Document Management, K2 Workflow, and other software.
Draft and maintain support documentation (technical and process).
Contribute to the internal knowledge base within the support team and relevant areas.
Adhere to appropriate departmental procedures and practices, such as auditing requirements, control procedures, and incident management.
Participate in application monitoring activities to proactively manage and avoid incidents.
Manage (issuing and updating) support tickets.
Ideal Candidate:
Committed, organized, and ambitious.
Willingness to learn and develop expertise in evolving IT applications.
Excellent interpersonal skills, with empathy towards end users on every support call.
Ability to work on customer sites occasionally and be on-call outside of support hours.
Proactive in challenging the status quo and seeking improvements within the team's methods and processes.
Capability to naturally assess when to escalate issues or work autonomously.
Join Imagefast Limited and become an integral part of a team that values innovation, continuous learning, and a collaborative approach to providing top-notch technical support. Apply now by submitting your CV and a cover letter outlining your relevant experience. Shape your career in IT with Imagefast Limited!
Repton School
Repton School, Willington Road, Repton, Derby, UK
Are you passionate about data and providing high quality information to further the aims of a charitable organisation in the field of education? The Repton Foundation provides truly life-changing bursary places to children who have the potential, but lack the financial means, to access a world class education at a leading co-educational independent day and boarding school.
With an ambitious development plan to see the school through to its 470th anniversary in 2027 and beyond, Repton School is looking for an experienced, data-savvy and tenacious Database and Research Lead to join the team. Quality of data is critical to the success of fundraising and wider engagement activities, and this role is therefore fundamental in supporting the Repton Foundation and the Old Reptonian (OR) Alumni Society.
Please submit your application online by Tuesday 31st October 2023.
Should you wish to complete an offline application form, or should you have any questions, please do not hesitate to contact a member of the HR team via HR@repton.org.uk
Should you wish to be considered for this role, and would like an informal conversation about the position, please send your CV to the hiring manager Juliet Wolfe via jwolfe@repton.org.uk or request a call to discuss the role requirements.
Main Responsibilities
Database Management – manage, maintain and operate the Old Reptonian and Repton Foundation database. Ensure that the database is developed, updated and run according to current data security protocols. Ensure that back-up and recovery processes are fit for purpose. Establish ‘query/report request’ protocols.
Data Quality Assurance – work through the School’s electronic and hard copy records to ensure that data held is accurate, relevant, up to date and lawful.
Database Enhancement – work with software developers/providers to ensure the database is fit for purpose, accurate, accessible and secure. Liaise with developers on an ongoing basis to design, commission, install and implement new features, integrations and apps – or customise existing – and troubleshoot and solve issues.
Data Importing – ensure that annual bulk data imports (of Upper Sixth records) are processed accurately and in a timely manner.
Capacity Planning – analyse database usage patterns/trends to identify resource and upgrade requirements. Make recommendations as appropriate.
Database User Management – establish the needs and training requirements of end-users. Manage and monitor appropriate permissions and access levels and ensure data security and integrity. Provide ongoing training and support to approved users, where required.
Research – support the Development Director and Alumni Relations Manager in identifying donor prospects, mentors, speakers, case studies etc and generating guest profiles for events and fundraising purposes.
Reporting and Analytics – produce accurate data, reports and performance metrics to aid in event planning, audience profiling and donor, campaign and event analysis.
Financial Reconciliation – support Development Director in gift processing through recording and tracking donations, and reconciling with Finance Department.
Data Privacy Compliance –implement a robust process to ensure Data Protection Law 2018, UK GDPR and PECR regulations are adhered to with regard to all stored data and bulk data migrations.
Other Duties – any other reasonable duties as requested by the Line Manager.
The Ideal Candidate
Manage all aspects of data, the database and prospect research for alumni engagement and fundraising.
Skills & Experience
The successful candidate will have:
Essential
Knowledge of SQL
Knowledge of Oracle, MySQL, Raiser’s Edge, Salesforce, Potentiality or similar RDBMS, preferably used within the education or charities sector
The technical know-how and ability to manage a database, identify gaps both in data quality and database functionality, and propose and implement workable solutions
The perseverance and attention to detail to work through historical electronic and hard copy records and update contacts accordingly to ensure data integrity
Experience in interrogating and analysing data and running and interpreting reports, along with the ability to distil findings and complex data into easy-to-digest formats (to include metrics)
Good understanding of the Data Protection Act 2018, UK GDPR and PECR
Self-starter with ability to work independently within a small team
Flexibility and willingness to support the team with other activities when required (e.g. event and ticketing support/administration, OR alumni/staff/supplier/visitor liaison and queries, marketing support, social media support etc)
Excellent problem solving, analytical and communication skills
Desirable
Understanding of the alumni engagement and fundraising landscape as it relates to data processes and requirements (e.g. knowledge of third-party platforms such as JustGiving, Mailchimp and Eventbrite, as well as Gift Aid processing following HMRC guidelines)
Oct 02, 2023
Full time
Are you passionate about data and providing high quality information to further the aims of a charitable organisation in the field of education? The Repton Foundation provides truly life-changing bursary places to children who have the potential, but lack the financial means, to access a world class education at a leading co-educational independent day and boarding school.
With an ambitious development plan to see the school through to its 470th anniversary in 2027 and beyond, Repton School is looking for an experienced, data-savvy and tenacious Database and Research Lead to join the team. Quality of data is critical to the success of fundraising and wider engagement activities, and this role is therefore fundamental in supporting the Repton Foundation and the Old Reptonian (OR) Alumni Society.
Please submit your application online by Tuesday 31st October 2023.
Should you wish to complete an offline application form, or should you have any questions, please do not hesitate to contact a member of the HR team via HR@repton.org.uk
Should you wish to be considered for this role, and would like an informal conversation about the position, please send your CV to the hiring manager Juliet Wolfe via jwolfe@repton.org.uk or request a call to discuss the role requirements.
Main Responsibilities
Database Management – manage, maintain and operate the Old Reptonian and Repton Foundation database. Ensure that the database is developed, updated and run according to current data security protocols. Ensure that back-up and recovery processes are fit for purpose. Establish ‘query/report request’ protocols.
Data Quality Assurance – work through the School’s electronic and hard copy records to ensure that data held is accurate, relevant, up to date and lawful.
Database Enhancement – work with software developers/providers to ensure the database is fit for purpose, accurate, accessible and secure. Liaise with developers on an ongoing basis to design, commission, install and implement new features, integrations and apps – or customise existing – and troubleshoot and solve issues.
Data Importing – ensure that annual bulk data imports (of Upper Sixth records) are processed accurately and in a timely manner.
Capacity Planning – analyse database usage patterns/trends to identify resource and upgrade requirements. Make recommendations as appropriate.
Database User Management – establish the needs and training requirements of end-users. Manage and monitor appropriate permissions and access levels and ensure data security and integrity. Provide ongoing training and support to approved users, where required.
Research – support the Development Director and Alumni Relations Manager in identifying donor prospects, mentors, speakers, case studies etc and generating guest profiles for events and fundraising purposes.
Reporting and Analytics – produce accurate data, reports and performance metrics to aid in event planning, audience profiling and donor, campaign and event analysis.
Financial Reconciliation – support Development Director in gift processing through recording and tracking donations, and reconciling with Finance Department.
Data Privacy Compliance –implement a robust process to ensure Data Protection Law 2018, UK GDPR and PECR regulations are adhered to with regard to all stored data and bulk data migrations.
Other Duties – any other reasonable duties as requested by the Line Manager.
The Ideal Candidate
Manage all aspects of data, the database and prospect research for alumni engagement and fundraising.
Skills & Experience
The successful candidate will have:
Essential
Knowledge of SQL
Knowledge of Oracle, MySQL, Raiser’s Edge, Salesforce, Potentiality or similar RDBMS, preferably used within the education or charities sector
The technical know-how and ability to manage a database, identify gaps both in data quality and database functionality, and propose and implement workable solutions
The perseverance and attention to detail to work through historical electronic and hard copy records and update contacts accordingly to ensure data integrity
Experience in interrogating and analysing data and running and interpreting reports, along with the ability to distil findings and complex data into easy-to-digest formats (to include metrics)
Good understanding of the Data Protection Act 2018, UK GDPR and PECR
Self-starter with ability to work independently within a small team
Flexibility and willingness to support the team with other activities when required (e.g. event and ticketing support/administration, OR alumni/staff/supplier/visitor liaison and queries, marketing support, social media support etc)
Excellent problem solving, analytical and communication skills
Desirable
Understanding of the alumni engagement and fundraising landscape as it relates to data processes and requirements (e.g. knowledge of third-party platforms such as JustGiving, Mailchimp and Eventbrite, as well as Gift Aid processing following HMRC guidelines)
The Schools of King Edward VI in Birmingham
Birmingham, UK
The mission of the King Edward VI Foundation (the “Foundation”) is to make Birmingham the best place to be educated in the UK. A progressive, influential educational charity, King Edward VI Foundation’s reputation is underpinned by a long and distinguished history. King Edward’s School was established in 1552 by King Edward VI, part of the early growth of secular education in England. In the late 19th century, our five grammar schools and King Edward VI High School for Girls were an early step in extending secondary education for girls and boys.
The 21st century has brought the formation of the King Edward VI Academy Trust, a means of expanding from our original five grammar schools to a current family of eleven academies and two independent schools. Six of the academies are selective; five are comprehensive, some serving Birmingham’s most deprived communities. To serve the city’s children, we recognise that we need to provide a diverse range of schools: independent as well as Academies, selective and also comprehensive. And we believe that those schools need to be accessible to all, regardless of ethnic, religious and social background.
The further development of digital practices and use of technology is integral to the above, and the purpose of this role is to nurture and support this development via the organisation’s Single Central Enterprise Platform (SCEP), among other priorities. The SCEP, running on Microsoft 365, provides a solution to the organisation for collaboration and communication.
We are looking to appoint a well-qualified, experienced and highly motivated individual to join the central Digital and Technology team and fulfil this critical position to manage the organisation’s Single Central Enterprise Platform (SCEP), running on Microsoft 365.
Our schools have achieved great things by managing their individual digital initiatives, particularly during the pandemic. Now it is time for all parts of the organisation to work collectively in advancing and joining up its digital infrastructure and thereby contributing to the Foundation’s work towards achieving its objectives and realising its mission.
The person appointed will have extensive knowledge of using and configuring the latest M365 technologies in addition to managing, configuring and administrating a shared tenancy for a complex organisation, InTune, Sharepoint, Teams, OneDrive, Outlook and more. Experience of working in an educational environment is desirable. The person appointed must be committed to promoting and safeguarding the welfare of the students at the school.
As a central support service, our working model must be driven by the needs of our schools. Therefore, please be aware that staff are required to take the majority of annual leave during non-term time.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Principal responsibilities and duties
Be the central point of contact for all matters relating the Microsoft 365 Single Central Enterprise Platform (SCEP).
Be responsible for Exchange, End point manager, SharePoint online, Power Apps, Power Automate, Intune, O365 security compliance, DLP.
Monitor M365 and react accordingly to any data or cyber-security concerns.
Be responsible for ensuring that administrative rights of users are monitored and controlled appropriately.
Ensure effective change controls are implemented to allow the multiple organisations of the organisation to co-exist within a shared environment.
Responsibility for ensuring that the organisation’s email protection solutions are monitored and that any held/delayed emails are released within a timely manner.
The backup of M365 is automated using an external solution, however the post holder will be responsible for monitoring this service to assure compliance and disaster recovery readiness in the event of a critical incident.
Create policy documents for consumption across the organisation.
Ensure that the M365 SCEP meets and maintains compliance with the DfE’s Digital and Technology standards for schools and colleges.
Work closely and collaboratively with our schools, in particular the school-based technical leads to ensure the M365 SCEP meets operational needs.
Provide additional capacity to the Digital and Technology team with migrating schools to the M365 SCEP on an ad-hoc basis to
Work or support any work undertaken with any third-parties as required to deliver the responsibilities listed above.
As a central support service, our working model must be driven by the needs of our schools. Therefore, please be aware that staff are required to take the majority of annual leave during non-term time.
General responsibilities and duties
To develop a clear understanding of the Foundation’s vision, mission and strategic aims and to actively support these.
To remain up to date with the Foundation’s policies, procedures and code of conduct and always uphold these.
To remain committed to the safeguarding of all of our students.
To identify and undertake relevant training to enable continuing professional development, where resources allow.
To prepare for and proactively engage in the performance review cycle with your line manager.
To attend appropriate internal and external meetings, as directed by your line manager.
To undertake such other duties as are agreed as being in keeping with the general nature of the job and its grade.
The successful candidate will be required to fulfil an enhanced DBS check.
This job description reflects the current requirements of the post. As duties and responsibilities change and develop due to changes in organisational and other circumstances, so the actual duties and responsibilities will vary from the particulars of this job description. Job descriptions will be updated or amended from time to time to reflect such changes.
Person Specification
Knowledge and experience
Essential
Extensive knowledge of using and configuring latest M365 technologies
Experience and knowledge of managing, configuring and administrating a shared tenancy for a complex organisation, InTune, Sharepoint, Teams, OneDrive, Outlook
Experience of managing organisation wide IT projects and engaging with key stakeholders with the aim of standardisation, unification and simplification
Experience of contributing to a process improvement or change project
Experience of managing contracts with suppliers
Knowledge of infrastructure, software solutions, Microsoft Server technologies, networking, security and storage systems
Demonstrable experience of working in an IT /technical management environment within an educational organisational setting
Desirable
Education sector experience
Prior experience of working within a similar role
Practical experience of cloud migrations
Experience with wider infrastructure technologies
Skilled at providing training and support
Qualifications
Essential
University degree in computing or related or equivalent work experience
Desirable
Current and relevant Microsoft Certification
Competencies & Skills
Essential
Demonstrable experience of supporting a shared M365 environment
Technical IT skills
Strong communication skills
Strong attention to detail
Demonstrates a strong commitment to providing excellent customer service
Task delivery, accuracy, detail and completion
Good project management skills; systematic approach to problem solving
Demonstrable good written and verbal communication skills
Ability to work well under pressure
Strong ability to work as a part of a team
Aptitude and attitude appropriate for development within the role.
Ability to deliver quality support and to deliver at pace
Flexible and proactive (ability to drive change)
Ability to influence and persuade others
Training & presenting skills
Ability to work flexible hours
Experience using Microsoft Learn to assimilate required knowledge
Desirable
Training & presenting skills
Ability to work flexible hours
Experience using Microsoft Learn to assimilate required knowledge
A full job description and an application pack for this post, can be found at: https://www.schoolsofkingedwardvi.co.uk/foundation/job-opportunities/
Jun 23, 2023
Full time
The mission of the King Edward VI Foundation (the “Foundation”) is to make Birmingham the best place to be educated in the UK. A progressive, influential educational charity, King Edward VI Foundation’s reputation is underpinned by a long and distinguished history. King Edward’s School was established in 1552 by King Edward VI, part of the early growth of secular education in England. In the late 19th century, our five grammar schools and King Edward VI High School for Girls were an early step in extending secondary education for girls and boys.
The 21st century has brought the formation of the King Edward VI Academy Trust, a means of expanding from our original five grammar schools to a current family of eleven academies and two independent schools. Six of the academies are selective; five are comprehensive, some serving Birmingham’s most deprived communities. To serve the city’s children, we recognise that we need to provide a diverse range of schools: independent as well as Academies, selective and also comprehensive. And we believe that those schools need to be accessible to all, regardless of ethnic, religious and social background.
The further development of digital practices and use of technology is integral to the above, and the purpose of this role is to nurture and support this development via the organisation’s Single Central Enterprise Platform (SCEP), among other priorities. The SCEP, running on Microsoft 365, provides a solution to the organisation for collaboration and communication.
We are looking to appoint a well-qualified, experienced and highly motivated individual to join the central Digital and Technology team and fulfil this critical position to manage the organisation’s Single Central Enterprise Platform (SCEP), running on Microsoft 365.
Our schools have achieved great things by managing their individual digital initiatives, particularly during the pandemic. Now it is time for all parts of the organisation to work collectively in advancing and joining up its digital infrastructure and thereby contributing to the Foundation’s work towards achieving its objectives and realising its mission.
The person appointed will have extensive knowledge of using and configuring the latest M365 technologies in addition to managing, configuring and administrating a shared tenancy for a complex organisation, InTune, Sharepoint, Teams, OneDrive, Outlook and more. Experience of working in an educational environment is desirable. The person appointed must be committed to promoting and safeguarding the welfare of the students at the school.
As a central support service, our working model must be driven by the needs of our schools. Therefore, please be aware that staff are required to take the majority of annual leave during non-term time.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Principal responsibilities and duties
Be the central point of contact for all matters relating the Microsoft 365 Single Central Enterprise Platform (SCEP).
Be responsible for Exchange, End point manager, SharePoint online, Power Apps, Power Automate, Intune, O365 security compliance, DLP.
Monitor M365 and react accordingly to any data or cyber-security concerns.
Be responsible for ensuring that administrative rights of users are monitored and controlled appropriately.
Ensure effective change controls are implemented to allow the multiple organisations of the organisation to co-exist within a shared environment.
Responsibility for ensuring that the organisation’s email protection solutions are monitored and that any held/delayed emails are released within a timely manner.
The backup of M365 is automated using an external solution, however the post holder will be responsible for monitoring this service to assure compliance and disaster recovery readiness in the event of a critical incident.
Create policy documents for consumption across the organisation.
Ensure that the M365 SCEP meets and maintains compliance with the DfE’s Digital and Technology standards for schools and colleges.
Work closely and collaboratively with our schools, in particular the school-based technical leads to ensure the M365 SCEP meets operational needs.
Provide additional capacity to the Digital and Technology team with migrating schools to the M365 SCEP on an ad-hoc basis to
Work or support any work undertaken with any third-parties as required to deliver the responsibilities listed above.
As a central support service, our working model must be driven by the needs of our schools. Therefore, please be aware that staff are required to take the majority of annual leave during non-term time.
General responsibilities and duties
To develop a clear understanding of the Foundation’s vision, mission and strategic aims and to actively support these.
To remain up to date with the Foundation’s policies, procedures and code of conduct and always uphold these.
To remain committed to the safeguarding of all of our students.
To identify and undertake relevant training to enable continuing professional development, where resources allow.
To prepare for and proactively engage in the performance review cycle with your line manager.
To attend appropriate internal and external meetings, as directed by your line manager.
To undertake such other duties as are agreed as being in keeping with the general nature of the job and its grade.
The successful candidate will be required to fulfil an enhanced DBS check.
This job description reflects the current requirements of the post. As duties and responsibilities change and develop due to changes in organisational and other circumstances, so the actual duties and responsibilities will vary from the particulars of this job description. Job descriptions will be updated or amended from time to time to reflect such changes.
Person Specification
Knowledge and experience
Essential
Extensive knowledge of using and configuring latest M365 technologies
Experience and knowledge of managing, configuring and administrating a shared tenancy for a complex organisation, InTune, Sharepoint, Teams, OneDrive, Outlook
Experience of managing organisation wide IT projects and engaging with key stakeholders with the aim of standardisation, unification and simplification
Experience of contributing to a process improvement or change project
Experience of managing contracts with suppliers
Knowledge of infrastructure, software solutions, Microsoft Server technologies, networking, security and storage systems
Demonstrable experience of working in an IT /technical management environment within an educational organisational setting
Desirable
Education sector experience
Prior experience of working within a similar role
Practical experience of cloud migrations
Experience with wider infrastructure technologies
Skilled at providing training and support
Qualifications
Essential
University degree in computing or related or equivalent work experience
Desirable
Current and relevant Microsoft Certification
Competencies & Skills
Essential
Demonstrable experience of supporting a shared M365 environment
Technical IT skills
Strong communication skills
Strong attention to detail
Demonstrates a strong commitment to providing excellent customer service
Task delivery, accuracy, detail and completion
Good project management skills; systematic approach to problem solving
Demonstrable good written and verbal communication skills
Ability to work well under pressure
Strong ability to work as a part of a team
Aptitude and attitude appropriate for development within the role.
Ability to deliver quality support and to deliver at pace
Flexible and proactive (ability to drive change)
Ability to influence and persuade others
Training & presenting skills
Ability to work flexible hours
Experience using Microsoft Learn to assimilate required knowledge
Desirable
Training & presenting skills
Ability to work flexible hours
Experience using Microsoft Learn to assimilate required knowledge
A full job description and an application pack for this post, can be found at: https://www.schoolsofkingedwardvi.co.uk/foundation/job-opportunities/
Derbyshire Fire & Rescue Service
Ripley, Derbyshire DE5 3RS, UK
3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure)
£44,539 - *£51,387** per annum *Career Progression Criteria applies **The salary includes a market supplement
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure). Underlying responsibilities of the role are ensuring the IT infrastructure is fit for purpose, systems are secure, and you will contribute to the continual improvement of our ICT provision.
As a 3rd Line ICT Systems Support Specialist, you will be responsible for desktop software deployment, management of endpoints, providing support to system administrators and troubleshooting within the areas of responsibility.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing issues across the ICT infrastructure, including end-point devices and some servers, in physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment
A strong understanding of Microsoft Windows operating system technologies
A strong understanding of virtualised server and desktop provision
A strong understanding of cloud-based infrastructure
An excellent all-round ICT support understanding working as part of a busy team
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
To apply and find out more please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=696
For an informal discussion about the role, please contact Brett Clements, ICT Service Delivery Manager on 01773 305344.
The closing date for completed applications is midnight Sunday 23rd April 2023 .
Interviews will be held week commencing 1st May 2023 .
There may be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours however you may occasionally need to work beyond normal office hours. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours
Family friendly policies
Free car parking
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations
Employee discount scheme
Employee support networks
Ongoing training and development opportunities
Eligibility to join the Local Government Pension Scheme
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities.
Derbyshire Fire and Rescue Service’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
Mar 28, 2023
Full time
3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure)
£44,539 - *£51,387** per annum *Career Progression Criteria applies **The salary includes a market supplement
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure). Underlying responsibilities of the role are ensuring the IT infrastructure is fit for purpose, systems are secure, and you will contribute to the continual improvement of our ICT provision.
As a 3rd Line ICT Systems Support Specialist, you will be responsible for desktop software deployment, management of endpoints, providing support to system administrators and troubleshooting within the areas of responsibility.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing issues across the ICT infrastructure, including end-point devices and some servers, in physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment
A strong understanding of Microsoft Windows operating system technologies
A strong understanding of virtualised server and desktop provision
A strong understanding of cloud-based infrastructure
An excellent all-round ICT support understanding working as part of a busy team
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
To apply and find out more please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=696
For an informal discussion about the role, please contact Brett Clements, ICT Service Delivery Manager on 01773 305344.
The closing date for completed applications is midnight Sunday 23rd April 2023 .
Interviews will be held week commencing 1st May 2023 .
There may be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours however you may occasionally need to work beyond normal office hours. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours
Family friendly policies
Free car parking
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations
Employee discount scheme
Employee support networks
Ongoing training and development opportunities
Eligibility to join the Local Government Pension Scheme
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities.
Derbyshire Fire and Rescue Service’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
Sep 15, 2022
Full time
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
REPORTS TO :
The Database Manager reports to the Head of IT.
SUMMARY :
The Database Manager is responsible for the development, management and maintenance of the University’s administrative IT Systems including the interfaces with other systems. The Database Manager contributes to the IT Department’s strategic objectives and operational plan in relation to management information systems.
MAIN DUTIES :
The Database Manager’s main duties are to:
be responsible for the development, management and maintenance of the University’s administrative IT systems including the interfaces with other systems (PowerCampus, Blackboard, SharePoint, WordPress, Sage Snowdrop, AKERO, Argos, etc.;
perform systems analysis, documentation and programming activities as required in conjunction with other IT staff and users;
provide 1st / 2nd line support to users of the University’s management information systems;
liaise with departments to determine their needs and develop and deliver appropriate solutions;
collaborate with colleagues within the University in the maintenance of settings and processes in the University's student information and enterprise systems with an emphasis on data standards and consistency;
facilitate and participate in the testing/debugging of system upgrades and new functionality, and diagnose and resolve problems occurring in multiple software and database platforms;
develop the capability of integration between all systems including PowerCampus, Blackboard, the University’s Portal and any other platforms which require to interact with the University’s Databases and implement in line with business requirements;
contribute to the IT Department’s strategic objectives and operational plan in relation to management information systems;
produce and analyse responses to complex queries relating to PowerCampus and assist in the writing of reports as required;
coach faculty and staff on use of systems and business processing tools;
undertake special projects and development work as required;
adhere to and promote the university’s Health and Safety policies and procedures.
LOCATION :
The Database Manager is located at the Richmond Campus. The university is anticipating a change of location to a new site in South West London in 2022.
SPECIAL NOTE :
By the nature of the duties of this position, there may be a requirement for occasional evening and weekend work. A Disclosure and Barring Service check at the enhanced level is required for this position.
GENERAL :
The above responsibilities are subject to change at the discretion of the Head of IT and shall include other responsibilities as the Head of IT may from time-to-time assign. The Head of IT may also, at their discretion, reassign some of the above responsibilities. The Head of IT will work with the Database manager to co-ordinate work and resolve problems and will evaluate the Database Manager’s performance.
PERSON SPECIFICATION
ESSENTIAL :
proven skills and experience in the use of query languages, commercial reporting tools such as SQL Server Reporting Services to develop and produce complex reports and data analysis;
knowledge of legacy products such as Informix, Solaris and the ability to extract and transfer the information into current PowerCampus interface;
experience of 4GL or 3GL programming languages to extract and manipulate database information;
experience of working with from MS SQL Server 2008 to latest, MS Reporting and Integration Services and an understanding of MS SQL stored procedures, triggers and functions and all components of SSRS, SSAS and SSIS;
be able to liaise and communicate with current suppliers i.e. Ellucian PowerCampus, Sage, Blackboard, etc., and be the technical contact for any projects involving the optimization of current business critical systems
an understanding of business systems and processes in a higher education environment;
excellent written and oral analysis and presentation skills, including the ability to convey complex ideas and data in a concise, actionable form;
strong organisation and time management skills;
the ability to build effective working relationships with a wide range of University users and external stakeholders;
experience in coaching others;
ability to grasp new concepts quickly and to work quickly and accurately;
able to work as part of a team, while taking sole responsibility for areas of a project;
able to maintain strict confidentiality of sensitive data and information;
a relevant degree or equivalent qualification or work experience.
DESIRABLE :
Experience in:
using Ellucian’s PowerCampus or a similar student information system;
NET, ADO.NET, ASP.NET, LINQ, T-SQL; PHP, C#, Java
database design and object relational mapping and performance tuning;
designing and providing training on reporting and business processing tools;
project management using PRINCE2 or similar.
Blackboard, SharePoint, WordPress, O365, version control systems
LIST OF SPECIFIC PROJECTS:
Transfer old Student Record System into current PowerCampus (PC) interface
Upgrade current MS OS 2008 R2 database servers to latest possible and transfer Power Campus
Liaise with Ellucian the software update of PowerCampus to ver. 8.6 and plan for staged upgrade to current ver. 9.2
Liaise with Marketing to help integration of PC and AKERO
Liaise with Finance to move away from PC financial customizations and transfer any student billing functionalities to PS Financials
Liaise with Infosilem to upgrade Argos and Timetabler to latest versions
Liaise with HR to scope and support upgrade of current platform
Aug 26, 2021
Full time
REPORTS TO :
The Database Manager reports to the Head of IT.
SUMMARY :
The Database Manager is responsible for the development, management and maintenance of the University’s administrative IT Systems including the interfaces with other systems. The Database Manager contributes to the IT Department’s strategic objectives and operational plan in relation to management information systems.
MAIN DUTIES :
The Database Manager’s main duties are to:
be responsible for the development, management and maintenance of the University’s administrative IT systems including the interfaces with other systems (PowerCampus, Blackboard, SharePoint, WordPress, Sage Snowdrop, AKERO, Argos, etc.;
perform systems analysis, documentation and programming activities as required in conjunction with other IT staff and users;
provide 1st / 2nd line support to users of the University’s management information systems;
liaise with departments to determine their needs and develop and deliver appropriate solutions;
collaborate with colleagues within the University in the maintenance of settings and processes in the University's student information and enterprise systems with an emphasis on data standards and consistency;
facilitate and participate in the testing/debugging of system upgrades and new functionality, and diagnose and resolve problems occurring in multiple software and database platforms;
develop the capability of integration between all systems including PowerCampus, Blackboard, the University’s Portal and any other platforms which require to interact with the University’s Databases and implement in line with business requirements;
contribute to the IT Department’s strategic objectives and operational plan in relation to management information systems;
produce and analyse responses to complex queries relating to PowerCampus and assist in the writing of reports as required;
coach faculty and staff on use of systems and business processing tools;
undertake special projects and development work as required;
adhere to and promote the university’s Health and Safety policies and procedures.
LOCATION :
The Database Manager is located at the Richmond Campus. The university is anticipating a change of location to a new site in South West London in 2022.
SPECIAL NOTE :
By the nature of the duties of this position, there may be a requirement for occasional evening and weekend work. A Disclosure and Barring Service check at the enhanced level is required for this position.
GENERAL :
The above responsibilities are subject to change at the discretion of the Head of IT and shall include other responsibilities as the Head of IT may from time-to-time assign. The Head of IT may also, at their discretion, reassign some of the above responsibilities. The Head of IT will work with the Database manager to co-ordinate work and resolve problems and will evaluate the Database Manager’s performance.
PERSON SPECIFICATION
ESSENTIAL :
proven skills and experience in the use of query languages, commercial reporting tools such as SQL Server Reporting Services to develop and produce complex reports and data analysis;
knowledge of legacy products such as Informix, Solaris and the ability to extract and transfer the information into current PowerCampus interface;
experience of 4GL or 3GL programming languages to extract and manipulate database information;
experience of working with from MS SQL Server 2008 to latest, MS Reporting and Integration Services and an understanding of MS SQL stored procedures, triggers and functions and all components of SSRS, SSAS and SSIS;
be able to liaise and communicate with current suppliers i.e. Ellucian PowerCampus, Sage, Blackboard, etc., and be the technical contact for any projects involving the optimization of current business critical systems
an understanding of business systems and processes in a higher education environment;
excellent written and oral analysis and presentation skills, including the ability to convey complex ideas and data in a concise, actionable form;
strong organisation and time management skills;
the ability to build effective working relationships with a wide range of University users and external stakeholders;
experience in coaching others;
ability to grasp new concepts quickly and to work quickly and accurately;
able to work as part of a team, while taking sole responsibility for areas of a project;
able to maintain strict confidentiality of sensitive data and information;
a relevant degree or equivalent qualification or work experience.
DESIRABLE :
Experience in:
using Ellucian’s PowerCampus or a similar student information system;
NET, ADO.NET, ASP.NET, LINQ, T-SQL; PHP, C#, Java
database design and object relational mapping and performance tuning;
designing and providing training on reporting and business processing tools;
project management using PRINCE2 or similar.
Blackboard, SharePoint, WordPress, O365, version control systems
LIST OF SPECIFIC PROJECTS:
Transfer old Student Record System into current PowerCampus (PC) interface
Upgrade current MS OS 2008 R2 database servers to latest possible and transfer Power Campus
Liaise with Ellucian the software update of PowerCampus to ver. 8.6 and plan for staged upgrade to current ver. 9.2
Liaise with Marketing to help integration of PC and AKERO
Liaise with Finance to move away from PC financial customizations and transfer any student billing functionalities to PS Financials
Liaise with Infosilem to upgrade Argos and Timetabler to latest versions
Liaise with HR to scope and support upgrade of current platform
My client is currently in search of an IT Support Analyst for a position based in their London office. In this role as an infrastructure specialist, you will encompass a wide range of infrastructure disciplines, including physical installations, networking, Servers, storage, desktop, and application support. The preferred candidate should possess relevant experience in a Wintel/VMware environment and demonstrate versatility in practical skills across various technical domains. Responsibilities Optimize availability and performance of end user hardware and software Ensure the cybersecurity infrastructure operates smoothly with robust policies for maximum protection Ensure ongoing protection of critical data, via backups and replication Maintain physical installations to a high standard Provide 1st/2nd line support to User and IT staff queries Provide out-of-hours support as required to ensure availability of critical desktop & cyber infrastructure components, and to carry out routine maintenance in and out-of-hours Manage and maintain specific desktop and cyber infrastructure components Windows Desktop, mobile and desktop applications (MS Office, Windows 10, MDT, PDQ) Security applications (Antivirus, IPS, Web Proxy, Email security, Endpoint Protection, Content Filtering, Patching, DLP, Encryption, RSA, MobileIron, Pulse Secure, XPlan) Infrastructure applications (Active Directory, DNS/DHCP, Fileserver, Exchange, SharePoint online, ITSM, Group Policy) Trading applications and terminals (Bloomberg, Refinitiv, Factset) Windows Servers (2012R2/2016/2019/2022) Requirements Graduate with a relevant degree preferred Numerate (required to pass numeracy test) Minimum 5 years technical experience, with at least 3 years in a production Wintel/Cybersecurity environment Any of the following technical certifications would be a bonus: MCSA/MSCE, ITIL Foundation, COMPTIA Security, CompTIA A, CISCO CCNT/CCT Essential technical skills: o Windows OS 10 o Windows Server 2008R2/2012R2/2016/2019/2022 o Active Directory/DNS o Antivirus, encryption and data loss prevention suites o Public-key cryptography o Web Proxy and email security products o Basic networking, TCP/IP, Routing/Switching o PowerShell, Batch Scripting
Mar 29, 2024
Full time
My client is currently in search of an IT Support Analyst for a position based in their London office. In this role as an infrastructure specialist, you will encompass a wide range of infrastructure disciplines, including physical installations, networking, Servers, storage, desktop, and application support. The preferred candidate should possess relevant experience in a Wintel/VMware environment and demonstrate versatility in practical skills across various technical domains. Responsibilities Optimize availability and performance of end user hardware and software Ensure the cybersecurity infrastructure operates smoothly with robust policies for maximum protection Ensure ongoing protection of critical data, via backups and replication Maintain physical installations to a high standard Provide 1st/2nd line support to User and IT staff queries Provide out-of-hours support as required to ensure availability of critical desktop & cyber infrastructure components, and to carry out routine maintenance in and out-of-hours Manage and maintain specific desktop and cyber infrastructure components Windows Desktop, mobile and desktop applications (MS Office, Windows 10, MDT, PDQ) Security applications (Antivirus, IPS, Web Proxy, Email security, Endpoint Protection, Content Filtering, Patching, DLP, Encryption, RSA, MobileIron, Pulse Secure, XPlan) Infrastructure applications (Active Directory, DNS/DHCP, Fileserver, Exchange, SharePoint online, ITSM, Group Policy) Trading applications and terminals (Bloomberg, Refinitiv, Factset) Windows Servers (2012R2/2016/2019/2022) Requirements Graduate with a relevant degree preferred Numerate (required to pass numeracy test) Minimum 5 years technical experience, with at least 3 years in a production Wintel/Cybersecurity environment Any of the following technical certifications would be a bonus: MCSA/MSCE, ITIL Foundation, COMPTIA Security, CompTIA A, CISCO CCNT/CCT Essential technical skills: o Windows OS 10 o Windows Server 2008R2/2012R2/2016/2019/2022 o Active Directory/DNS o Antivirus, encryption and data loss prevention suites o Public-key cryptography o Web Proxy and email security products o Basic networking, TCP/IP, Routing/Switching o PowerShell, Batch Scripting
Role: 2nd Line Engineer Sector: MSP Location: East London Salary: 30,000 to 35,000 Join my clients dynamic team of skilled professionals where you'll play a vital role in delivering top-notch technical support to their diverse clientele. As a member of our team, you'll be responsible for providing day-to-day telephone and remote assistance at both 1st and 2nd line levels. To excel in this role, you should possess experience supporting Windows 10/11 and the latest Mac OSX operating systems within a business network environment. Additionally, you'll need expertise in: Troubleshooting and resolving issues over the phone and remotely at the 2nd line level. Hands-on experience with deskside hardware/software installation, configuration, and troubleshooting. Proficiency in configuring and troubleshooting Microsoft 365 tools such as Outlook, Teams, Exchange Online, and Active Directory. Strong understanding and practical knowledge of network configuration and troubleshooting, including DHCP, Routers, Switches, and Firewalls Ability to troubleshoot, fix, and support mobile devices including Android and iOS phones and tablets using Intune / JAMF Prior customer service experience in a help desk environment, utilizing helpdesk applications to manage tickets within the defined SLAs. In addition to technical skills, we're looking for individuals who possess the following qualities: Enthusiastic and driven individual with a can do attitude Proactive problem-solving skills and a creative approach to the challenges you will face. Exceptional customer service skills with the ability to interact effectively with clients at all levels. Strong interpersonal skills to build and maintain client relationships. Excellent organizational skills, including time management and administrative tasks. Ability to thrive under pressure in a client-facing environment while meeting weekly targets. Excellent verbal and written communication skills with keen attention to detail in ticket management and documentation. As part of our team, you'll report directly to the internal help desk manager and participate in weekly team meetings to review performance and plan for the week ahead. If you're ready to take on this exciting opportunity, we encourage you to apply and be part of our success story. What we offer: Join a great team looking to continue their upward trajectory. Hybrid working Competitive salary with an even better benefits package! Engage with cutting edge technology, be at the forefront of IT innovation Certification training Team socials & so much more! Like the look of what you see? Apply today to be immediately considered! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Mar 29, 2024
Full time
Role: 2nd Line Engineer Sector: MSP Location: East London Salary: 30,000 to 35,000 Join my clients dynamic team of skilled professionals where you'll play a vital role in delivering top-notch technical support to their diverse clientele. As a member of our team, you'll be responsible for providing day-to-day telephone and remote assistance at both 1st and 2nd line levels. To excel in this role, you should possess experience supporting Windows 10/11 and the latest Mac OSX operating systems within a business network environment. Additionally, you'll need expertise in: Troubleshooting and resolving issues over the phone and remotely at the 2nd line level. Hands-on experience with deskside hardware/software installation, configuration, and troubleshooting. Proficiency in configuring and troubleshooting Microsoft 365 tools such as Outlook, Teams, Exchange Online, and Active Directory. Strong understanding and practical knowledge of network configuration and troubleshooting, including DHCP, Routers, Switches, and Firewalls Ability to troubleshoot, fix, and support mobile devices including Android and iOS phones and tablets using Intune / JAMF Prior customer service experience in a help desk environment, utilizing helpdesk applications to manage tickets within the defined SLAs. In addition to technical skills, we're looking for individuals who possess the following qualities: Enthusiastic and driven individual with a can do attitude Proactive problem-solving skills and a creative approach to the challenges you will face. Exceptional customer service skills with the ability to interact effectively with clients at all levels. Strong interpersonal skills to build and maintain client relationships. Excellent organizational skills, including time management and administrative tasks. Ability to thrive under pressure in a client-facing environment while meeting weekly targets. Excellent verbal and written communication skills with keen attention to detail in ticket management and documentation. As part of our team, you'll report directly to the internal help desk manager and participate in weekly team meetings to review performance and plan for the week ahead. If you're ready to take on this exciting opportunity, we encourage you to apply and be part of our success story. What we offer: Join a great team looking to continue their upward trajectory. Hybrid working Competitive salary with an even better benefits package! Engage with cutting edge technology, be at the forefront of IT innovation Certification training Team socials & so much more! Like the look of what you see? Apply today to be immediately considered! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Job Title: 2nd Line Engineer Location: Loughborough Salary: Up to £35,000 DOE We're on the lookout for a skilled 2nd Line Engineer with a passion for technology to bolster our client's team in Loughborough. In this hybrid role, you'll be at the forefront of ensuring our clients' IT systems operate seamlessly. Your expertise will be instrumental in addressing complex technical challenges and providing robust support solutions. Key Responsibilities: Provide technical support and troubleshooting for escalated issues from the 1st Line support team. Diagnose and resolve technical hardware and software issues across a variety of platforms and systems. Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners. Ensure security measures are implemented and maintained across all systems. Collaborate with other team members to improve efficiency and effectiveness of IT operations. Requirements: Extensive experience working with O365, Azure, and Active Directory, Networking. Strong knowledge of cloud-based solutions and end-user support. Excellent communication and customer service skills. Ability to work independently and as part of a team. Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator Associate) are a plus. This is a fantastic opportunity for an ambitious individual who is looking to take their career to the next level. If you are passionate about technology and eager to work with cutting-edge cloud solutions, we want to hear from you! To apply, please submit your CV for immediate consideration.
Mar 29, 2024
Full time
Job Title: 2nd Line Engineer Location: Loughborough Salary: Up to £35,000 DOE We're on the lookout for a skilled 2nd Line Engineer with a passion for technology to bolster our client's team in Loughborough. In this hybrid role, you'll be at the forefront of ensuring our clients' IT systems operate seamlessly. Your expertise will be instrumental in addressing complex technical challenges and providing robust support solutions. Key Responsibilities: Provide technical support and troubleshooting for escalated issues from the 1st Line support team. Diagnose and resolve technical hardware and software issues across a variety of platforms and systems. Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners. Ensure security measures are implemented and maintained across all systems. Collaborate with other team members to improve efficiency and effectiveness of IT operations. Requirements: Extensive experience working with O365, Azure, and Active Directory, Networking. Strong knowledge of cloud-based solutions and end-user support. Excellent communication and customer service skills. Ability to work independently and as part of a team. Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator Associate) are a plus. This is a fantastic opportunity for an ambitious individual who is looking to take their career to the next level. If you are passionate about technology and eager to work with cutting-edge cloud solutions, we want to hear from you! To apply, please submit your CV for immediate consideration.
Job Title: 2nd Line Engineer Location: Cambridge (Hybrid) Salary: Up to £35,000 DOE Are you a skilled IT professional with a passion for cloud technologies? Do you thrive in a dynamic environment where you can apply your expertise to solve complex technical issues? If so, we have the perfect opportunity for you! We are currently seeking a talented, outgoing 2nd Line Engineer to join our clients team in Cambridge, this is a hybrid role. As a 2nd Line Engineer, you will play a crucial role in supporting our clients and ensuring the smooth operation of their IT systems. Key Responsibilities: Provide technical support and troubleshooting for escalated issues from the 1st Line support team. Diagnose and resolve technical hardware and software issues across a variety of platforms and systems. Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners. Ensure security measures are implemented and maintained across all systems. Collaborate with other team members to improve efficiency and effectiveness of IT operations. Requirements: Extensive experience working with O365, Azure, and Active Directory, Networking. Previous experience working for a Managed Service Provider (MSP) is highly desirable. Strong knowledge of cloud-based solutions and end-user support. Excellent communication and customer service skills. Ability to work independently and as part of a team. Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator Associate) are a plus. This is a fantastic opportunity for an ambitious individual who is looking to take their career to the next level. If you are passionate about technology and eager to work with cutting-edge cloud solutions, we want to hear from you! To apply, please submit your CV for immediate consideration.
Mar 29, 2024
Full time
Job Title: 2nd Line Engineer Location: Cambridge (Hybrid) Salary: Up to £35,000 DOE Are you a skilled IT professional with a passion for cloud technologies? Do you thrive in a dynamic environment where you can apply your expertise to solve complex technical issues? If so, we have the perfect opportunity for you! We are currently seeking a talented, outgoing 2nd Line Engineer to join our clients team in Cambridge, this is a hybrid role. As a 2nd Line Engineer, you will play a crucial role in supporting our clients and ensuring the smooth operation of their IT systems. Key Responsibilities: Provide technical support and troubleshooting for escalated issues from the 1st Line support team. Diagnose and resolve technical hardware and software issues across a variety of platforms and systems. Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners. Ensure security measures are implemented and maintained across all systems. Collaborate with other team members to improve efficiency and effectiveness of IT operations. Requirements: Extensive experience working with O365, Azure, and Active Directory, Networking. Previous experience working for a Managed Service Provider (MSP) is highly desirable. Strong knowledge of cloud-based solutions and end-user support. Excellent communication and customer service skills. Ability to work independently and as part of a team. Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator Associate) are a plus. This is a fantastic opportunity for an ambitious individual who is looking to take their career to the next level. If you are passionate about technology and eager to work with cutting-edge cloud solutions, we want to hear from you! To apply, please submit your CV for immediate consideration.
1st Line Engineer - Leeds onsite 22-26K An urgent requirement has come available for an enthusiastic and driven IT Support Technician to join a company in Leeds. You will be responsible for diagnosing IT faults, troubleshooting, configuring new equipment / software and providing technical assistance to users. Skills and Responsibilities: Office 365 Sage 1000 SageCRM Insync Druva Endpoint Backup Eset AV & Endpoint Encyption Providing 1st line technical support, answering support queries via phone & email. To log & prioritise system & user support calls for the second line support team. Carrying out user administration and set up. Recording and actioning faults as reported on: PC's, servers, laptops and mobiles. Determining the nature of faults and the steps required to rectify them. Creating and maintaining email profiles for users. Closing the job when normal service is resumed. Using remote control software tools to provide fault resolution and diagnosis. Creating and administrating Microsoft Exchange email accounts. Document and maintain Help Desk policies and procedures. Previous experience working in 1st line role or similar role is required as well as confidence in interacting with and supporting customers. A drivers licence is essential for this role as travel is required between sites. To apply for the role please send your most recent CV to or call for further information on the position. For more information about Senitor and the opportunities we have to offer follow us on Senitor Associates Ltd is acting as an Employment Agency in relation to this vacancy.
Mar 29, 2024
Full time
1st Line Engineer - Leeds onsite 22-26K An urgent requirement has come available for an enthusiastic and driven IT Support Technician to join a company in Leeds. You will be responsible for diagnosing IT faults, troubleshooting, configuring new equipment / software and providing technical assistance to users. Skills and Responsibilities: Office 365 Sage 1000 SageCRM Insync Druva Endpoint Backup Eset AV & Endpoint Encyption Providing 1st line technical support, answering support queries via phone & email. To log & prioritise system & user support calls for the second line support team. Carrying out user administration and set up. Recording and actioning faults as reported on: PC's, servers, laptops and mobiles. Determining the nature of faults and the steps required to rectify them. Creating and maintaining email profiles for users. Closing the job when normal service is resumed. Using remote control software tools to provide fault resolution and diagnosis. Creating and administrating Microsoft Exchange email accounts. Document and maintain Help Desk policies and procedures. Previous experience working in 1st line role or similar role is required as well as confidence in interacting with and supporting customers. A drivers licence is essential for this role as travel is required between sites. To apply for the role please send your most recent CV to or call for further information on the position. For more information about Senitor and the opportunities we have to offer follow us on Senitor Associates Ltd is acting as an Employment Agency in relation to this vacancy.
We are working with a growing MSP in Hereford who are looking to bring in an additional 1st Line Engineer to join their expanding team. They are ideally looking for someone withe some previous experience in a 1st Line Support role how is looking to develop into 2nd Line. What will you be doing? Provide first-line technical support to clients via telephone, email, and remote assistance tools. Diagnose and resolve technical issues related to hardware, software, and networking. Escalate complex problems to appropriate teams or senior engineers for further investigation and resolution. Maintain accurate records of client interactions, technical issues, and resolutions within our ticketing system. Proactively monitor client systems and networks to identify and address potential issues before they impact operations. Collaborate with other team members to continuously improve processes and enhance service delivery. Previous Experience 1+ years of experience in a similar technical support role, preferably within an MSP environment. Familiarity with ticketing systems and troubleshooting issues with hardware and software Experience with Windows, M365 and basic networking concept Excellent communication skills Customer-focused mindset with a commitment to delivering high-quality service and support. Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are advantageous but not required. What will you get? Competitive salary of up to £27,000 Hybrid working environment 25 days holiday + bank holidays Excellent career progression opportunities This position is based in Hereford so you must be able to commute to this location. If you feel you match the above click 'apply now' with an up to date version of your CV
Mar 29, 2024
Full time
We are working with a growing MSP in Hereford who are looking to bring in an additional 1st Line Engineer to join their expanding team. They are ideally looking for someone withe some previous experience in a 1st Line Support role how is looking to develop into 2nd Line. What will you be doing? Provide first-line technical support to clients via telephone, email, and remote assistance tools. Diagnose and resolve technical issues related to hardware, software, and networking. Escalate complex problems to appropriate teams or senior engineers for further investigation and resolution. Maintain accurate records of client interactions, technical issues, and resolutions within our ticketing system. Proactively monitor client systems and networks to identify and address potential issues before they impact operations. Collaborate with other team members to continuously improve processes and enhance service delivery. Previous Experience 1+ years of experience in a similar technical support role, preferably within an MSP environment. Familiarity with ticketing systems and troubleshooting issues with hardware and software Experience with Windows, M365 and basic networking concept Excellent communication skills Customer-focused mindset with a commitment to delivering high-quality service and support. Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are advantageous but not required. What will you get? Competitive salary of up to £27,000 Hybrid working environment 25 days holiday + bank holidays Excellent career progression opportunities This position is based in Hereford so you must be able to commute to this location. If you feel you match the above click 'apply now' with an up to date version of your CV
1st Line Support Walsall / On Site - Salary £29,000 per annum 1st - 2nd Line Support required for leading client based in Walsall to provide support across technology systems, responding to and resolving incidents raised either by users or by system alerts across all technology solutions used in the business. The successful candidate must posses excellent customer service and communication skills as well as excellent technical knowledge - including SQL, .Net, Microsoft Windows and Office 365. Key Requirements: Providing second line support for all technology systems - responding to and resolving incidents raised either by users or by system alerts across all technology solutions used in the business and within agreed SLAsSupporting colleagues in the head office, including hardware, software, and IT queries - in line with SLAsIdentifying, diagnosing, and resolving incidentsDocumenting solutions and keeping support documentation up to dateWorking with the project teams to on-board new solutions into SupportWorking with third parties to ensure new store openings take place on time and to a high qualityWorking with third parties who play a role in supporting some of our systems, including logging incidents and seeing these through to completion within agreed SLAsWorking with our 1st line support colleagues, ensuring that any information that could help with first time fix rates or smoother escalation to the Tech Team are communicated clearlyProvide necessary end user IT training where needed Interested? Please submit your updated CV to Emma Siwicki at Crimson for immediate review. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy.
Mar 29, 2024
Full time
1st Line Support Walsall / On Site - Salary £29,000 per annum 1st - 2nd Line Support required for leading client based in Walsall to provide support across technology systems, responding to and resolving incidents raised either by users or by system alerts across all technology solutions used in the business. The successful candidate must posses excellent customer service and communication skills as well as excellent technical knowledge - including SQL, .Net, Microsoft Windows and Office 365. Key Requirements: Providing second line support for all technology systems - responding to and resolving incidents raised either by users or by system alerts across all technology solutions used in the business and within agreed SLAsSupporting colleagues in the head office, including hardware, software, and IT queries - in line with SLAsIdentifying, diagnosing, and resolving incidentsDocumenting solutions and keeping support documentation up to dateWorking with the project teams to on-board new solutions into SupportWorking with third parties to ensure new store openings take place on time and to a high qualityWorking with third parties who play a role in supporting some of our systems, including logging incidents and seeing these through to completion within agreed SLAsWorking with our 1st line support colleagues, ensuring that any information that could help with first time fix rates or smoother escalation to the Tech Team are communicated clearlyProvide necessary end user IT training where needed Interested? Please submit your updated CV to Emma Siwicki at Crimson for immediate review. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy.
Position: Junior Service Desk Analyst Reporting to: IT Service Desk Manager Role Overview Our Junior Service Desk Analyst will be working within a dynamic Service Delivery Team, to deliver 1st and 2nd line support to our varied portfolio of clients comprising of property, retail, financial services, and healthcare sectors. The role encompasses providing our clients with quality face-to-face and remote IT support, as well as assisting our clients with on-boarding activities, using a broad range of systems and purpose-built toolsets. The successful Junior Service Desk Analyst will have the opportunity to further develop their career managing projects such as hardware refreshes and proactive renewals as well as exposure to working alongside senior Project Engineers on project delivery. Passionate about Technology and Customer Service, our Junior Service Desk Analyst will be responsible for taking ownership of and troubleshooting incidents, predicting possible wider issues, building relationships with key stakeholders and working with and escalating to other members of the team. Our Junior Service Desk Analyst would benefit from at least 1 year working at an MSP or in-house IT department and will have a good understanding of core IT concepts, preferably working towards appropriate qualifications such as A+, Network+, and Microsoft certifications. Understanding core infrastructure such as routers, firewalls, switches, WAPs, TCP/IP, DNS DHCP is essential, and awareness of the cyber security landscape is an advantage. We are looking for a team member who wants to commit to learning and delivering an exceptional experience to our client base. Strong communication skills both written and verbal are essential for this role. Key Responsibilities: Dealing with 1st line assigned tickets, providing support over multiple channels Responding efficiently to support requests over a variety of channels (e-mail, phone and ticketing system) Troubleshooting, fixing and escalating incidents as required, ensuring they are resolved within customer service level agreements or against key performance indicators Accurately classifying, logging, and keeping tickets up to date using our internal ticketing tool Providing an excellent customer experience at all times Conducting personal queue and ticket triage, escalating as and when required using internal processes Liaising with partners and third-party vendors to resolve customer issues Attending client sites to support current customer base with a varied range of technologies including desktop support, email issues, connectivity requirements, printers and 3rd party applications Conducting onsite work as and when required (such as onsite support, project support/assistance, system deployment etc.) Knowledge, Skills & Experience Required: Essential Some experience of Active Directory, Group Policy, Office 365, SharePoint, backup solutions, antivirus software, and networking Familiar in Office 365 Administration, creating groups, distribution lists, setting forward rules, viewing and checking SharePoint permissions and basic troubleshooting, for example running mail trace or performing security checks such as last sign in or checking for suspicious activity. Confident in troubleshooting basic Windows OS/MAC OSX issues, checking for Windows updates and understanding how these are delivered (, GPO, 3rd party tools), performing system restores and using vendor diagnostic tools and you will be experienced with replacing hardware components (SSD, RAM etc) while being considerate to data backup and the impact to the user. Understanding of security products and the cyber threat landscape; Ability to think ahead and anticipate problems, issues and solutions and work under pressure to meet deadlines Excellent verbal and written communication is essential as well as the ability to communicate with clients to determine their needs and explain complex issues to differing skill levels Desirable Being able to demonstrate a commitment to learning new technologies either by ongoing certifications or personal interest projects Person Specification: Excellent verbal and written communication is essential as well as the ability to communicate with clients to determine their needs and explain complex issues to differing skill levels Excellent time management and organisational skills and the ability to work autonomously is essential The requires you to work shift pattern between 8am-6pm.
Mar 29, 2024
Full time
Position: Junior Service Desk Analyst Reporting to: IT Service Desk Manager Role Overview Our Junior Service Desk Analyst will be working within a dynamic Service Delivery Team, to deliver 1st and 2nd line support to our varied portfolio of clients comprising of property, retail, financial services, and healthcare sectors. The role encompasses providing our clients with quality face-to-face and remote IT support, as well as assisting our clients with on-boarding activities, using a broad range of systems and purpose-built toolsets. The successful Junior Service Desk Analyst will have the opportunity to further develop their career managing projects such as hardware refreshes and proactive renewals as well as exposure to working alongside senior Project Engineers on project delivery. Passionate about Technology and Customer Service, our Junior Service Desk Analyst will be responsible for taking ownership of and troubleshooting incidents, predicting possible wider issues, building relationships with key stakeholders and working with and escalating to other members of the team. Our Junior Service Desk Analyst would benefit from at least 1 year working at an MSP or in-house IT department and will have a good understanding of core IT concepts, preferably working towards appropriate qualifications such as A+, Network+, and Microsoft certifications. Understanding core infrastructure such as routers, firewalls, switches, WAPs, TCP/IP, DNS DHCP is essential, and awareness of the cyber security landscape is an advantage. We are looking for a team member who wants to commit to learning and delivering an exceptional experience to our client base. Strong communication skills both written and verbal are essential for this role. Key Responsibilities: Dealing with 1st line assigned tickets, providing support over multiple channels Responding efficiently to support requests over a variety of channels (e-mail, phone and ticketing system) Troubleshooting, fixing and escalating incidents as required, ensuring they are resolved within customer service level agreements or against key performance indicators Accurately classifying, logging, and keeping tickets up to date using our internal ticketing tool Providing an excellent customer experience at all times Conducting personal queue and ticket triage, escalating as and when required using internal processes Liaising with partners and third-party vendors to resolve customer issues Attending client sites to support current customer base with a varied range of technologies including desktop support, email issues, connectivity requirements, printers and 3rd party applications Conducting onsite work as and when required (such as onsite support, project support/assistance, system deployment etc.) Knowledge, Skills & Experience Required: Essential Some experience of Active Directory, Group Policy, Office 365, SharePoint, backup solutions, antivirus software, and networking Familiar in Office 365 Administration, creating groups, distribution lists, setting forward rules, viewing and checking SharePoint permissions and basic troubleshooting, for example running mail trace or performing security checks such as last sign in or checking for suspicious activity. Confident in troubleshooting basic Windows OS/MAC OSX issues, checking for Windows updates and understanding how these are delivered (, GPO, 3rd party tools), performing system restores and using vendor diagnostic tools and you will be experienced with replacing hardware components (SSD, RAM etc) while being considerate to data backup and the impact to the user. Understanding of security products and the cyber threat landscape; Ability to think ahead and anticipate problems, issues and solutions and work under pressure to meet deadlines Excellent verbal and written communication is essential as well as the ability to communicate with clients to determine their needs and explain complex issues to differing skill levels Desirable Being able to demonstrate a commitment to learning new technologies either by ongoing certifications or personal interest projects Person Specification: Excellent verbal and written communication is essential as well as the ability to communicate with clients to determine their needs and explain complex issues to differing skill levels Excellent time management and organisational skills and the ability to work autonomously is essential The requires you to work shift pattern between 8am-6pm.
Salary : £24,000 - £26,000 Depending on experience Location : Meppershall Contract : Full time, PermanentCentrality have an exciting opportunity for a 1st Line Support Analyst to join our experienced service desk team, you'll be responsible for receiving, logging, processing and monitoring tickets received into our IT Service Desk, ensuring all client support requirements are managed in a courteous and professional manner. You'll be used to problem solving with clients, ensuring that incidents and requests are resolved and implemented to agreed standards and timescales utilising the call-logging software, you'll understand when an incident you are working on needs escalating to a senior team member. You'll be able to demonstrate good interpersonal skills such that you feel just as comfortable dealing with a junior member of a customer's team as you would be conversing with a director, you'll be expected to maintain good customer care. There's a real team spirit at Centrality and you'll be expected to muck in when your teammates need help, that might mean getting involved in other aspects of the day-to-day Service Centre that are not normally part of your role. You'll be open to doing things in a new way and embrace change. We'll also expect you to take advantage of appropriate training opportunities as they arise, in order to keep up to date with relevant skills and advancing technologies. The hours for this role are shift based, working 40 hours per week to cover 07.00 to 19.00 Monday to Sunday, you will only work the occasional weekend (around one weekend in seven). Shifts are based on earlies, mids and lates, when working a weekend, you'll be given the two days off in the week. After the initial induction, attendance at our office in Meppershall is required at least three days per week. What you will need to bring When you join Team Centrality, you will be rewarded with the opportunity to work with a team of likeminded individuals who enjoy working with a diverse range of customers. We value an individual's contribution their opinions and feedback and have a commitment to equality, inclusion, and diversity. These are the key attributes we look for in our team:• High levels of integrity, doing what they say they will do• Professionalism and passion for customer excellence• Thirst and personal commitment for continual learning• Ability to develop positive relationships, and seek feedback to improve• Pride in delivering positive outcomes• Interest to want to work with the latest Microsoft Technologies You'll need to have the following Qualifications, skills, and experience for this role: • GCSE Maths and English at grade C or higher• Able to work using own initiative with a 'can do' approach and attitude • Previous experience in a customer service role, User-focussed, empathetic and when appropriate, a firm approach• Pleasant, confident and professional telephone manner• Enthusiastic with a passion for technology• Good problem-solving skills and techniques• Ability to prioritise, work under pressure and to tight deadline• Good attention to detail and quality• Willing to participate in professional development specific to role• Excellent communication & interpersonal skills, written and oral, confident with all levels of user up to and including director level• A strong, amiable and flexible team-player• Able to work using own initiative• CompTIA A+ qualification would be desirable• Microsoft Technology Associate certification would be desirable Experience and Knowledge• Some knowledge and understanding of IT systems is desirable; however full training will be provided What Centrality can offer you in return At Centrality you will enjoy fast-paced, challenging and stimulating work within small agile teams. Everyone gets involved in team-based projects and we strive to make everyone feel an important part of Centrality and for them to feel empowered to make a difference.We are committed to providing a range of comprehensive benefits to reward our team for the high quality of work they deliver, and ensure you have the tools and resources to be successful. Our employee rewards include: • 25 days holiday as year increasing to 30 with service• Company bonus scheme• Commitment and sponsorship for technical and professional development• Employee Assistance, Westfield Health Cash, free yearly flu vaccination vouchers• Flexible working dependent upon on the role• Company parties and team social nights out to celebrate our success as a team• Free onsite refreshments, snacks, and a tuck shop• Monthly pizza, just eat vouchers• Support for charity/volunteering• Endless Starbucks coffee and fruitYour personal development is important to us, so much so we offer you up to 10 training days per year to invest in your ongoing development, aligned to your current or future role with us.You may have experience in the following: 1st Line Support Analyst, First Line Support Analyst, 1st Level Support Analyst, First Level Support Analyst, Helpdesk Support Analyst, Customer Support Analyst, IT Support Analyst, Service Desk Analyst, etc. REF-
Mar 29, 2024
Full time
Salary : £24,000 - £26,000 Depending on experience Location : Meppershall Contract : Full time, PermanentCentrality have an exciting opportunity for a 1st Line Support Analyst to join our experienced service desk team, you'll be responsible for receiving, logging, processing and monitoring tickets received into our IT Service Desk, ensuring all client support requirements are managed in a courteous and professional manner. You'll be used to problem solving with clients, ensuring that incidents and requests are resolved and implemented to agreed standards and timescales utilising the call-logging software, you'll understand when an incident you are working on needs escalating to a senior team member. You'll be able to demonstrate good interpersonal skills such that you feel just as comfortable dealing with a junior member of a customer's team as you would be conversing with a director, you'll be expected to maintain good customer care. There's a real team spirit at Centrality and you'll be expected to muck in when your teammates need help, that might mean getting involved in other aspects of the day-to-day Service Centre that are not normally part of your role. You'll be open to doing things in a new way and embrace change. We'll also expect you to take advantage of appropriate training opportunities as they arise, in order to keep up to date with relevant skills and advancing technologies. The hours for this role are shift based, working 40 hours per week to cover 07.00 to 19.00 Monday to Sunday, you will only work the occasional weekend (around one weekend in seven). Shifts are based on earlies, mids and lates, when working a weekend, you'll be given the two days off in the week. After the initial induction, attendance at our office in Meppershall is required at least three days per week. What you will need to bring When you join Team Centrality, you will be rewarded with the opportunity to work with a team of likeminded individuals who enjoy working with a diverse range of customers. We value an individual's contribution their opinions and feedback and have a commitment to equality, inclusion, and diversity. These are the key attributes we look for in our team:• High levels of integrity, doing what they say they will do• Professionalism and passion for customer excellence• Thirst and personal commitment for continual learning• Ability to develop positive relationships, and seek feedback to improve• Pride in delivering positive outcomes• Interest to want to work with the latest Microsoft Technologies You'll need to have the following Qualifications, skills, and experience for this role: • GCSE Maths and English at grade C or higher• Able to work using own initiative with a 'can do' approach and attitude • Previous experience in a customer service role, User-focussed, empathetic and when appropriate, a firm approach• Pleasant, confident and professional telephone manner• Enthusiastic with a passion for technology• Good problem-solving skills and techniques• Ability to prioritise, work under pressure and to tight deadline• Good attention to detail and quality• Willing to participate in professional development specific to role• Excellent communication & interpersonal skills, written and oral, confident with all levels of user up to and including director level• A strong, amiable and flexible team-player• Able to work using own initiative• CompTIA A+ qualification would be desirable• Microsoft Technology Associate certification would be desirable Experience and Knowledge• Some knowledge and understanding of IT systems is desirable; however full training will be provided What Centrality can offer you in return At Centrality you will enjoy fast-paced, challenging and stimulating work within small agile teams. Everyone gets involved in team-based projects and we strive to make everyone feel an important part of Centrality and for them to feel empowered to make a difference.We are committed to providing a range of comprehensive benefits to reward our team for the high quality of work they deliver, and ensure you have the tools and resources to be successful. Our employee rewards include: • 25 days holiday as year increasing to 30 with service• Company bonus scheme• Commitment and sponsorship for technical and professional development• Employee Assistance, Westfield Health Cash, free yearly flu vaccination vouchers• Flexible working dependent upon on the role• Company parties and team social nights out to celebrate our success as a team• Free onsite refreshments, snacks, and a tuck shop• Monthly pizza, just eat vouchers• Support for charity/volunteering• Endless Starbucks coffee and fruitYour personal development is important to us, so much so we offer you up to 10 training days per year to invest in your ongoing development, aligned to your current or future role with us.You may have experience in the following: 1st Line Support Analyst, First Line Support Analyst, 1st Level Support Analyst, First Level Support Analyst, Helpdesk Support Analyst, Customer Support Analyst, IT Support Analyst, Service Desk Analyst, etc. REF-
Job Title: Technical Support Team Lead Location: Dalston, London Salary : £25,000 - £30,000 per annum Job Type: Full time, Permanent Assistive Solutions specialises in supporting individuals eligible for Disabled Students' Allowances within higher education. We are a Social Enterprise that works with disabled people, providing specialist computer equipment, 1-1 teaching and have an in-house software development team. Assistive Solutions are a Disability Confident Employer. About the role: We are looking for a dynamic and enthusiastic individual to join our small team as a Team Lead for our Technical Support Team. Key Aspects of the role: Customer Technical Support Management Repairs Procedure Management Insurance Procedure Management Metrics Review Team Management Systems and Network Administration SOPs Review About you: The successful candidate will be the following: A Natural leader Customer centric and a have great level of customer service Team player - Able to work with and support other team members Well organised / Have good organisation and administrative skills Able to take initiative A Good communicator Benefits: 20 days leave plus bank holidays Office closure between Christmas and new year (not included in leave allocation) Equipment purchase at cost price Please click the APPLY button to submit your CV. Candidates with the experience or relevant job titles of ; Technical Support Officer, IT Systems Engineer, IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, 1st/2nd Line Helpdesk Engineer, IT Support Technician, 1st/2nd Line Support Engineer, Support Technician, IT Support Engineer, 1st Line Support Technician, Technical Support, IT Support, IT Systems Engineer, IT Systems Support, Infrastructure Support Officer, Technical Support Engineer, IT Systems Support Technician may also be considered for this role.
Mar 29, 2024
Full time
Job Title: Technical Support Team Lead Location: Dalston, London Salary : £25,000 - £30,000 per annum Job Type: Full time, Permanent Assistive Solutions specialises in supporting individuals eligible for Disabled Students' Allowances within higher education. We are a Social Enterprise that works with disabled people, providing specialist computer equipment, 1-1 teaching and have an in-house software development team. Assistive Solutions are a Disability Confident Employer. About the role: We are looking for a dynamic and enthusiastic individual to join our small team as a Team Lead for our Technical Support Team. Key Aspects of the role: Customer Technical Support Management Repairs Procedure Management Insurance Procedure Management Metrics Review Team Management Systems and Network Administration SOPs Review About you: The successful candidate will be the following: A Natural leader Customer centric and a have great level of customer service Team player - Able to work with and support other team members Well organised / Have good organisation and administrative skills Able to take initiative A Good communicator Benefits: 20 days leave plus bank holidays Office closure between Christmas and new year (not included in leave allocation) Equipment purchase at cost price Please click the APPLY button to submit your CV. Candidates with the experience or relevant job titles of ; Technical Support Officer, IT Systems Engineer, IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, 1st/2nd Line Helpdesk Engineer, IT Support Technician, 1st/2nd Line Support Engineer, Support Technician, IT Support Engineer, 1st Line Support Technician, Technical Support, IT Support, IT Systems Engineer, IT Systems Support, Infrastructure Support Officer, Technical Support Engineer, IT Systems Support Technician may also be considered for this role.
An excellent opportunity for a Senior Service Desk Engineer to join a well-established company based in Ipswich. Job Title: Senior Service Desk Engineer. Location: Ipswich, Anglia Salary: £35,000 - £38,000 Per Annum, Depending on Experience. About the Role: The role is based in Ipswich but will extend to supporting other locations (primarily Birmingham and London) as required. In this role you will be the 1st, 2nd (and with the assistance of external service providers) 3rd line IT contact for CCL- located in Ipswich. Update and integrate the CCL network, computing and handheld devices, M365 and other cloud services with services, policies and procedures as defined and managed in group policies. Key Responsibilities Service Desk: Managing requests in person, by email, phone, MS Teams and via Desk IT Service Desk system. Identify, troubleshoot, escalating issues both locally and remotely using the established DeskIT ticketing system to log, monitor, tracks, escalate incident and user requests. Support of password and Identity management systems. Installing, configuring, and maintaining software and hardware components of Windows Laptop and Android Mobile estate. Repairing and replacing damaged computer components. The supporting and training and induction of CCL user base as they encounter IT challenges. It is intended that this support will include other office locations as necessary. Maintaining and updating technical & training documentation. Application support for M365, OneDrive and MS SharePoint. Building and maintaining a user self-help SharePoint. Escalation of problems to the appropriate level where necessary. Adhering to the company's GDPR responsibilities by knowing and playing our part in the Information Security Systems Policy. Install and configuring hardware and software following group policies. Manage Users Lifecycle (account creation, delete ) and give access right to system according to group policy and business needs. Infrastructure and Network : Performs primary network system administration on network servers and equipment. Schedule maintenance operation on the equipment. Service Delivery: Ensure that local infrastructure is well fit to enable deployment of local and Group Services. Perform Level 1 Assistance on Group Services. Write local specific services procedure, description, and lead realization of new services. Candidate Requirements: The successful candidate must be a result focused self-starter with the enthusiasm, motivation and initiative to succeed in this role. Qualifications: A good standard of educational attainment with a minimum requirement for GCSE passes in English and Maths. Essential Experience: Providing service desk support within a busy business environment. Developing and overseeing IT security and control systems. Using an Electronic Document Management System (EDMS). Knowledge & Skills: Excellent IT skills, to include the use of Microsoft Office including SharePoint, with the ability to quickly learn new skills and become familiar with new software packages. Excellent knowledge of all major operating systems. Excellent working knowledge of Network and PC hardware, and AV equipment and associated software tools. Working technical knowledge of current network protocols, operating systems, and standards. Ability to use initiative and work independently with minimal supervision. Excellent organisational, communication and interpersonal skills. Be able to work under pressure, be a team player and have a high level of self-motivation. Awareness of regulatory environment, including GDPR, and relevant accreditations (eg. Cyber Essentials). If you feel that you have the relative skills/attributes to fulfil this role then please apply now!
Mar 29, 2024
Full time
An excellent opportunity for a Senior Service Desk Engineer to join a well-established company based in Ipswich. Job Title: Senior Service Desk Engineer. Location: Ipswich, Anglia Salary: £35,000 - £38,000 Per Annum, Depending on Experience. About the Role: The role is based in Ipswich but will extend to supporting other locations (primarily Birmingham and London) as required. In this role you will be the 1st, 2nd (and with the assistance of external service providers) 3rd line IT contact for CCL- located in Ipswich. Update and integrate the CCL network, computing and handheld devices, M365 and other cloud services with services, policies and procedures as defined and managed in group policies. Key Responsibilities Service Desk: Managing requests in person, by email, phone, MS Teams and via Desk IT Service Desk system. Identify, troubleshoot, escalating issues both locally and remotely using the established DeskIT ticketing system to log, monitor, tracks, escalate incident and user requests. Support of password and Identity management systems. Installing, configuring, and maintaining software and hardware components of Windows Laptop and Android Mobile estate. Repairing and replacing damaged computer components. The supporting and training and induction of CCL user base as they encounter IT challenges. It is intended that this support will include other office locations as necessary. Maintaining and updating technical & training documentation. Application support for M365, OneDrive and MS SharePoint. Building and maintaining a user self-help SharePoint. Escalation of problems to the appropriate level where necessary. Adhering to the company's GDPR responsibilities by knowing and playing our part in the Information Security Systems Policy. Install and configuring hardware and software following group policies. Manage Users Lifecycle (account creation, delete ) and give access right to system according to group policy and business needs. Infrastructure and Network : Performs primary network system administration on network servers and equipment. Schedule maintenance operation on the equipment. Service Delivery: Ensure that local infrastructure is well fit to enable deployment of local and Group Services. Perform Level 1 Assistance on Group Services. Write local specific services procedure, description, and lead realization of new services. Candidate Requirements: The successful candidate must be a result focused self-starter with the enthusiasm, motivation and initiative to succeed in this role. Qualifications: A good standard of educational attainment with a minimum requirement for GCSE passes in English and Maths. Essential Experience: Providing service desk support within a busy business environment. Developing and overseeing IT security and control systems. Using an Electronic Document Management System (EDMS). Knowledge & Skills: Excellent IT skills, to include the use of Microsoft Office including SharePoint, with the ability to quickly learn new skills and become familiar with new software packages. Excellent knowledge of all major operating systems. Excellent working knowledge of Network and PC hardware, and AV equipment and associated software tools. Working technical knowledge of current network protocols, operating systems, and standards. Ability to use initiative and work independently with minimal supervision. Excellent organisational, communication and interpersonal skills. Be able to work under pressure, be a team player and have a high level of self-motivation. Awareness of regulatory environment, including GDPR, and relevant accreditations (eg. Cyber Essentials). If you feel that you have the relative skills/attributes to fulfil this role then please apply now!
Our client is seeking an entry-level Support Analyst for their Technology department within the professional services industry, based in Canary Wharf. The successful candidate will utilise their skills to provide excellent technical support and contribute to their technology solutions. Client Details Our client is a professional services organisation that operates a variety of projects primarily in London/Canary Wharf. Description 1st Line Support Analyst - City of London Triage incoming requests and incidents via email, telephone, self-service, ensuring appropriate resolutions or escalations to other teams. Maintain service desk platform including its development Resolve desktop problems liaising with users where necessary. Provide support and maintenance for applications on PCs, Macs and iOS including deployment. To have experience in maintaining networking typologies and Windows 10/11 operating system. Provide agile working support (Laptop/Surface Pro/iOS) including Intune enrolment and Apple iOS Software. Ensure that software implementation follows change control guidelines, procedures, and methodology. Deal with common network connectivity issues (Microsoft Server, Azure, Active Directory, CISCO environment). To liaise with the group facilities team to carry out office renovations and user moves and changes. Set up and configuration of meeting rooms and occasional assistance with audio/visual presentations. Profile 1st Line Support Analyst - City of London The successful candidate will need to have experience in the following areas: Strong interpersonal, presentation and customer service skills At least two years working in a PC based environment. Candidate must have proven experience in maintaining and supporting mainstream software products such as Windows 10 and Office 365. An understanding of CISCO routed network topology would be an advantage. Knowledge of Ivanti Endpoint Manager and Microsoft Intune a distinct advantage. Must be self-sufficient, highly motivated, methodical and have an inquisitive mind. Educated to A level or equivalent with the ability to communicate effectively with both technical and non-technical personnel. The analyst will be supporting a large and varied user base. We require a bright and intuitive individual who has good all-round skills and who wishes to be involved in a fast-paced environment. Job Offer 1st Line Support Analyst - City of London Benefits and Salary: An estimated salary range of £22,000 to £32,000 per annum. Generous pension and insurance plans. 25 days holiday Flex scheme Personalised career development plans Health benefits, subsidised gym membership, store discounts and family leave. A vibrant company culture that values innovation and teamwork. Opportunity to work in the bustling heart of Canary Wharf. We encourage those who meet the above criteria to apply for this exciting opportunity in the property in IT industry.
Mar 29, 2024
Full time
Our client is seeking an entry-level Support Analyst for their Technology department within the professional services industry, based in Canary Wharf. The successful candidate will utilise their skills to provide excellent technical support and contribute to their technology solutions. Client Details Our client is a professional services organisation that operates a variety of projects primarily in London/Canary Wharf. Description 1st Line Support Analyst - City of London Triage incoming requests and incidents via email, telephone, self-service, ensuring appropriate resolutions or escalations to other teams. Maintain service desk platform including its development Resolve desktop problems liaising with users where necessary. Provide support and maintenance for applications on PCs, Macs and iOS including deployment. To have experience in maintaining networking typologies and Windows 10/11 operating system. Provide agile working support (Laptop/Surface Pro/iOS) including Intune enrolment and Apple iOS Software. Ensure that software implementation follows change control guidelines, procedures, and methodology. Deal with common network connectivity issues (Microsoft Server, Azure, Active Directory, CISCO environment). To liaise with the group facilities team to carry out office renovations and user moves and changes. Set up and configuration of meeting rooms and occasional assistance with audio/visual presentations. Profile 1st Line Support Analyst - City of London The successful candidate will need to have experience in the following areas: Strong interpersonal, presentation and customer service skills At least two years working in a PC based environment. Candidate must have proven experience in maintaining and supporting mainstream software products such as Windows 10 and Office 365. An understanding of CISCO routed network topology would be an advantage. Knowledge of Ivanti Endpoint Manager and Microsoft Intune a distinct advantage. Must be self-sufficient, highly motivated, methodical and have an inquisitive mind. Educated to A level or equivalent with the ability to communicate effectively with both technical and non-technical personnel. The analyst will be supporting a large and varied user base. We require a bright and intuitive individual who has good all-round skills and who wishes to be involved in a fast-paced environment. Job Offer 1st Line Support Analyst - City of London Benefits and Salary: An estimated salary range of £22,000 to £32,000 per annum. Generous pension and insurance plans. 25 days holiday Flex scheme Personalised career development plans Health benefits, subsidised gym membership, store discounts and family leave. A vibrant company culture that values innovation and teamwork. Opportunity to work in the bustling heart of Canary Wharf. We encourage those who meet the above criteria to apply for this exciting opportunity in the property in IT industry.
A great opportunity joining a global organisation that is a leader in their market. Due to growth, they are looking for a knowledgeable 2nd line engineer to join their team. ROLE Provide 2nd line support and resolve issues Point of escalation for 1st line team Troubleshoot software, hardware and network issues Log issues on the ticketing system Collaborate with the team to resolve issues within agreed SLAs Update and maintain the documentation Carry out projects and upgrades Provide end user training and support EXPERIENCE Minimum of 2 years' experience in a 2nd Line role Proven experience providing technical support Experience providing hardware, software, and network support Demonstratable experience troubleshooting and resolving issues Able to communicate technical lingo to non-technical colleagues Knowledge of ITIL processes and practices A positive and proactive approach to workload BENEFITS Salary £30,000- £35,000 25 days holiday plus bank holidays (and buy/sell 5 days) Pension contribution up to 6% hyHrid working (after probation) Bonus scheme and the option to buy shares Access to a flexible benefits package Working for an employer who encourages employee development Click to apply! Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Mar 29, 2024
Full time
A great opportunity joining a global organisation that is a leader in their market. Due to growth, they are looking for a knowledgeable 2nd line engineer to join their team. ROLE Provide 2nd line support and resolve issues Point of escalation for 1st line team Troubleshoot software, hardware and network issues Log issues on the ticketing system Collaborate with the team to resolve issues within agreed SLAs Update and maintain the documentation Carry out projects and upgrades Provide end user training and support EXPERIENCE Minimum of 2 years' experience in a 2nd Line role Proven experience providing technical support Experience providing hardware, software, and network support Demonstratable experience troubleshooting and resolving issues Able to communicate technical lingo to non-technical colleagues Knowledge of ITIL processes and practices A positive and proactive approach to workload BENEFITS Salary £30,000- £35,000 25 days holiday plus bank holidays (and buy/sell 5 days) Pension contribution up to 6% hyHrid working (after probation) Bonus scheme and the option to buy shares Access to a flexible benefits package Working for an employer who encourages employee development Click to apply! Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Software Technical Lead opportunity to Join an IT Technology business that is booming! The company has the culture and feel of a small business, paired with the benefits of being part of a much larger organisation. The company offers a great L&D package including 5 days external training, a career coach and guilds to share innovation and learning. The company also offers self-directed career progression, that fosters opportunities for success for us and our business. Software Technical Lead - Fully Remote - up to 90,000 + Benefits THE OPPORTUNITY: As Technical Consultant (Software Technical Lead), you will join an Agile focused team, gaining exposure to: Implementing software solutions including design, development and testing You will be using a wide range of technologies, specialising in the use of open-source libraries and components. You will be utilising tools such as GitLab to build continuous integration pipelines, which help monitor and ensure software quality and security. You will be deploying software systems to a mixture of environments, including public (AWS and Azure) and private cloud Full Software Lifecycle involvement: project concept formalisation; requirements analysis and specification; architecture design; implementation and delivery; training and support and software lifecycle and maintenance You will Lead teams and managing engagement with the business's clients. THE FIT: At present we are interested in speaking to Senior Engineers with hands on Full Stack experience. You will have commercial experience using a range of languages / technologies including Java, AWS & Javascript (or Typescript). Due to the industries the business work in, the business requires all team members to be able to obtain security clearance. To qualify for this, you must be a British passport holder and have lived permanently in the UK for the last 5 years. If this sounds like it could be a good fit, Apply now. To find out more about Computer Futures please visit (url removed) Computer Futures, a trading division of SThree Partnership LLP is acting as an Employment Agency in relation to this vacancy Registered office 1st Floor, 75 King William Street, London, EC4N 7BE, United Kingdom Partnership Number OC(phone number removed) England and Wales
Mar 29, 2024
Full time
Software Technical Lead opportunity to Join an IT Technology business that is booming! The company has the culture and feel of a small business, paired with the benefits of being part of a much larger organisation. The company offers a great L&D package including 5 days external training, a career coach and guilds to share innovation and learning. The company also offers self-directed career progression, that fosters opportunities for success for us and our business. Software Technical Lead - Fully Remote - up to 90,000 + Benefits THE OPPORTUNITY: As Technical Consultant (Software Technical Lead), you will join an Agile focused team, gaining exposure to: Implementing software solutions including design, development and testing You will be using a wide range of technologies, specialising in the use of open-source libraries and components. You will be utilising tools such as GitLab to build continuous integration pipelines, which help monitor and ensure software quality and security. You will be deploying software systems to a mixture of environments, including public (AWS and Azure) and private cloud Full Software Lifecycle involvement: project concept formalisation; requirements analysis and specification; architecture design; implementation and delivery; training and support and software lifecycle and maintenance You will Lead teams and managing engagement with the business's clients. THE FIT: At present we are interested in speaking to Senior Engineers with hands on Full Stack experience. You will have commercial experience using a range of languages / technologies including Java, AWS & Javascript (or Typescript). Due to the industries the business work in, the business requires all team members to be able to obtain security clearance. To qualify for this, you must be a British passport holder and have lived permanently in the UK for the last 5 years. If this sounds like it could be a good fit, Apply now. To find out more about Computer Futures please visit (url removed) Computer Futures, a trading division of SThree Partnership LLP is acting as an Employment Agency in relation to this vacancy Registered office 1st Floor, 75 King William Street, London, EC4N 7BE, United Kingdom Partnership Number OC(phone number removed) England and Wales