Mentmore Recruitment
Nov 05, 2021
Contractor
IT Trainer - ZenDesk - Documentation - Contract - INSIDE IR35 My client, an international Media house, are looking for an experienced Training specialist to join them on an initial 6 month contract. The Training Specialist will work alongside the existing business change/readiness team, and product teams to produce training products to support significant developments of the platform. Responsibilities Develop high-quality, impactful learning experiences tailored to the needs of in-person and virtual audiences Design, develop and roll-out innovative and interactive yet scalable training collateral Update our current on-line/self service learning Portal (ZenDesk) Partner with internal subject-matter experts to create, maintain and continuously improve client-facing and internal training assets and self-help documentation, ensuring alignment with product innovations and business objectives Build strong cross-functional relationships with colleagues in various internal departments (inc. Platform Services, Product, Account Services), and external subject matter experts to prioritise client training needs and collaborate on execution Participate in regular evaluation of our training effectiveness in order to inform future work Required Skills & Abilities Deep knowledge of and hands on experience of using and administering ZenDesk for software education and learning Ability to create high quality, visually appealing materials and documentation (portfolio will be requested) First-class analytical and communication skills with experience applying these within a training or solutions-based role Accomplished presentation skills Ability to maintain workflow and self-prioritise tasks effectively to hit deadlines Excellent written English and a flair for technical writing IT Trainer - ZenDesk - Documentation - Contract - INSIDE IR35