Role: Service Desk Analyst Location: South Birmingham Salary: 33,00 Join our dynamic Service/Helpdesk team and play a pivotal role in delivering outstanding customer service. As a Service Desk Analyst/Engineer, you'll serve as the primary point of contact for employees, customers, and partners, addressing a diverse range of technical issues from individual user concerns to widespread system outages. Your responsibilities will include: Providing 1st Line Support by promptly logging incidents into the service desk system. Managing 2nd Line Support tickets, leveraging your expertise to resolve issues escalated from the front-line support team. Ensuring smooth escalation processes, maintaining top-notch feedback and service quality. Collaborating closely with 1st Line Analysts, Service Desk Team Leader, and Development team to uphold service excellence. Deploying and maintaining software and hardware, including patches and hotfixes. Troubleshooting and managing MFD printers/scanners. Updating documentation areas such as Asset Register and Wiki knowledge base. Managing active directory/exchange user accounts and file security permissions. Assisting with backup management and data retrieval, both onsite and in the cloud. Overseeing phone and networking systems. Providing administrative support for back office and bespoke systems. Maintaining a high standard of customer service and adherence to Service Level Agreements. Contributing to occasional implementation projects for new software and hardware technologies. Offering out-of-hours cover and performing remote maintenance on a rotational basis. As an Intermediate level Service Desk Analyst/Engineer, you'll be based in our Birmingham office and report to the Service Desk Team Leader. While there's no direct line management responsibility, you'll regularly collaborate with Technical Solutions Managers, Developers, Data Managers, and Infrastructure teams. To excel in this role, you should possess: Strong familiarity with ITIL practices and Service Level Agreements. Proficiency in IT Service Management and front-line technical IT support. Expertise in prioritizing and managing daily workload autonomously. Competence with Windows environments, Microsoft Office suites, and Active Directory administration. Knowledge of TCP/IP Networking, DHCP, DNS, VPNs, and firewalls. Experience with VMware virtualization and Microsoft Azure cloud infrastructure. Familiarity with HP MSA SAN, server, and networking hardware. Ability to create and maintain technical documentation. Proficiency in setting up and supporting mobile devices and managing printers/scanners. Desirable skills include understanding of Supply Chain & Freight, willingness to learn, and familiarity with MS SQL, PowerShell, and relevant applications. Candidates with A-Level qualifications or higher in Computer Science, Information Technology, or related fields, along with relevant certifications like ITIL Foundation or MCSA, are preferred. However, we value experience equally alongside qualifications. To thrive in this role, you should have a proactive attitude, excellent communication skills, attention to detail, and a collaborative spirit. If you're eager to learn, adaptable, and passionate about delivering top-notch IT support, we'd love to hear from you. Please apply with an up-to-date CV to be considered. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
May 01, 2024
Full time
Role: Service Desk Analyst Location: South Birmingham Salary: 33,00 Join our dynamic Service/Helpdesk team and play a pivotal role in delivering outstanding customer service. As a Service Desk Analyst/Engineer, you'll serve as the primary point of contact for employees, customers, and partners, addressing a diverse range of technical issues from individual user concerns to widespread system outages. Your responsibilities will include: Providing 1st Line Support by promptly logging incidents into the service desk system. Managing 2nd Line Support tickets, leveraging your expertise to resolve issues escalated from the front-line support team. Ensuring smooth escalation processes, maintaining top-notch feedback and service quality. Collaborating closely with 1st Line Analysts, Service Desk Team Leader, and Development team to uphold service excellence. Deploying and maintaining software and hardware, including patches and hotfixes. Troubleshooting and managing MFD printers/scanners. Updating documentation areas such as Asset Register and Wiki knowledge base. Managing active directory/exchange user accounts and file security permissions. Assisting with backup management and data retrieval, both onsite and in the cloud. Overseeing phone and networking systems. Providing administrative support for back office and bespoke systems. Maintaining a high standard of customer service and adherence to Service Level Agreements. Contributing to occasional implementation projects for new software and hardware technologies. Offering out-of-hours cover and performing remote maintenance on a rotational basis. As an Intermediate level Service Desk Analyst/Engineer, you'll be based in our Birmingham office and report to the Service Desk Team Leader. While there's no direct line management responsibility, you'll regularly collaborate with Technical Solutions Managers, Developers, Data Managers, and Infrastructure teams. To excel in this role, you should possess: Strong familiarity with ITIL practices and Service Level Agreements. Proficiency in IT Service Management and front-line technical IT support. Expertise in prioritizing and managing daily workload autonomously. Competence with Windows environments, Microsoft Office suites, and Active Directory administration. Knowledge of TCP/IP Networking, DHCP, DNS, VPNs, and firewalls. Experience with VMware virtualization and Microsoft Azure cloud infrastructure. Familiarity with HP MSA SAN, server, and networking hardware. Ability to create and maintain technical documentation. Proficiency in setting up and supporting mobile devices and managing printers/scanners. Desirable skills include understanding of Supply Chain & Freight, willingness to learn, and familiarity with MS SQL, PowerShell, and relevant applications. Candidates with A-Level qualifications or higher in Computer Science, Information Technology, or related fields, along with relevant certifications like ITIL Foundation or MCSA, are preferred. However, we value experience equally alongside qualifications. To thrive in this role, you should have a proactive attitude, excellent communication skills, attention to detail, and a collaborative spirit. If you're eager to learn, adaptable, and passionate about delivering top-notch IT support, we'd love to hear from you. Please apply with an up-to-date CV to be considered. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Job Description IT Technician/Near Stalham Technique Recruitment Solutions are proud to be working alongside a bespoke manufacturer that specialises in marine glazing and works with some of the world s most prestigious yacht designers and boat builders. Our customer employs more than 170 people at its 12-acre Norfolk site near Stalham and have a new opportunity for an IT Technician to join their team Job summary The IT Technician is responsible for providing technical support for a full range of business technologies, including computer systems (hardware and software), network infrastructure, telecommunications circuits, mobile devices, telephone systems, audio-visual equipment, and printers. They must be able to independently assess a reported problem or failure using diagnostic methods and tools, determine the probable cause and take appropriate action to resolve the problem in a timely manner. Often collaborating with other resources (both internal and external), the IT Technician must understand system interdependencies and avoid unintentional interruption of services during troubleshooting and problem resolution. The IT Technician reports to the IT ServiceDesk Coordinator. What will make you special? 1. You are a great communicator and are passionate about connecting people to solve problems. When there is an issue on a project, you actively reach out to learn more. 2. You lead with core values and positive energy. Every day will be a new challenge you strive to assume the best intentions from your fellow team members and take satisfaction in making their jobs easier! 3. You are a student of Lippert! You are always learning more about how the various parts of our business operate and enjoy building relationships across the company. Task description First level support for all IT related issues on the specific plant (i.e. hardware, software, network). Act as intermediary between the end-user and the corporate support specialists or external suppliers for problem resolution and basic services activation (i.e. creation/activation of new AD users, user profile changes, password reset, MFA reset, user deactivation, VPN activation etc.). In charge of basic software installation and configuration along with corporate security tools deployment. Building IT Hardware including desktop and laptops to the corporate standard. Responsible for network configuration for PCs and peripherals. Support for conference calls and set up multimedia rooms in case needed. Collaborate with the purchasing department for the procurement of IT materials (i.e. laptops, accessories, mobile phones, printers, PDAs, telephones). First level interface with the external providers and specialized software/hardware manufacturers for activities related to procurement, installation, support, maintenance. Maintain full ownership of service tickets through its lifecycle and Incident Management process. Ensuring all elements of the process, including Major Incident Management are implemented and operationally managed. Ensures accurate logging incidents, service requests, access requests and changes. o That for every call and/or reported event a service ticket is created in both a timely and accurate manner. This one call/one ticket method provides effective tracking of all incidents and service requests. In cases where a single incident has affected multiple users, this method of creating a ticket for each reported instance and attaching it to a parent ticket will allow for impact analysis on the outage. Ensures updates to the Knowledge Base (KB) with all troubleshooting performed and, if applicable, the resolution is made. Utilizes the KB and other support documentation to identify, isolate, diagnose and resolve end users' technical problems and provide information and status as requested. Completes initial diagnosis and progress all issues in a timely fashion in order to minimize the production outages, resolving the incidents wherever possible. Escalates tickets to the appropriate Specialists if required and manage the progress of these through to the closure. Work in strict collaboration with the IT corporate engineers to conduct incident activity and resolve incidents. Any other tasks or projects assigned by the IT Operations / InfoSec team. Provide occasional out of hours support. Person specification Education / Qualifications Functional: Proven experience of handling Service Desk activities in a busy fast paced Service Desk environment. Good understanding of the Service Operation space, covering Service Desk, Incident Management, Problem Management and Knowledge Management. Understands and has a strong appreciation the 'frontline' role service desk operations have on shaping the overall relationship between IT and business. Passionate about customer service and ability to handle challenging customer conversations. Ability to work under pressure. Good knowledge of server operating systems with particular focus on Windows Server / Active Directory. Good knowledge of desktop operating systems (Windows) and associated hardware and software (MS Office, MS Project, Visio) necessary to install and support users from an operational perspective. Knowledge of mainstream mobile device platforms (IOS, Android, Windows Phone). Leads auditing of IT stock and asset management of site. Technical: Microsoft Windows Server. Strong knowledge of Windows 7/10/11 operating systems. Active Directory (Administration). Multi-factor authentication technology. Basic knowledge of Hypervisor (i.e. VMWare/Hyper V). End-User Devices (Desktop / Laptop / Mobile Phone / Desk Phones). Printer management. Knowledge of Microsoft Office 365 suite. Understanding of Networking technologies and concepts. Use of System s monitoring tools. Hardware setup and troubleshooting. Computer parts replacement/upgrade. Good knowledge of Voice Telephony. Other: Strong interpersonal skills, able to communicate across a broad spectrum of users. Excellent oral, written and presentation communication skills
May 01, 2024
Full time
Job Description IT Technician/Near Stalham Technique Recruitment Solutions are proud to be working alongside a bespoke manufacturer that specialises in marine glazing and works with some of the world s most prestigious yacht designers and boat builders. Our customer employs more than 170 people at its 12-acre Norfolk site near Stalham and have a new opportunity for an IT Technician to join their team Job summary The IT Technician is responsible for providing technical support for a full range of business technologies, including computer systems (hardware and software), network infrastructure, telecommunications circuits, mobile devices, telephone systems, audio-visual equipment, and printers. They must be able to independently assess a reported problem or failure using diagnostic methods and tools, determine the probable cause and take appropriate action to resolve the problem in a timely manner. Often collaborating with other resources (both internal and external), the IT Technician must understand system interdependencies and avoid unintentional interruption of services during troubleshooting and problem resolution. The IT Technician reports to the IT ServiceDesk Coordinator. What will make you special? 1. You are a great communicator and are passionate about connecting people to solve problems. When there is an issue on a project, you actively reach out to learn more. 2. You lead with core values and positive energy. Every day will be a new challenge you strive to assume the best intentions from your fellow team members and take satisfaction in making their jobs easier! 3. You are a student of Lippert! You are always learning more about how the various parts of our business operate and enjoy building relationships across the company. Task description First level support for all IT related issues on the specific plant (i.e. hardware, software, network). Act as intermediary between the end-user and the corporate support specialists or external suppliers for problem resolution and basic services activation (i.e. creation/activation of new AD users, user profile changes, password reset, MFA reset, user deactivation, VPN activation etc.). In charge of basic software installation and configuration along with corporate security tools deployment. Building IT Hardware including desktop and laptops to the corporate standard. Responsible for network configuration for PCs and peripherals. Support for conference calls and set up multimedia rooms in case needed. Collaborate with the purchasing department for the procurement of IT materials (i.e. laptops, accessories, mobile phones, printers, PDAs, telephones). First level interface with the external providers and specialized software/hardware manufacturers for activities related to procurement, installation, support, maintenance. Maintain full ownership of service tickets through its lifecycle and Incident Management process. Ensuring all elements of the process, including Major Incident Management are implemented and operationally managed. Ensures accurate logging incidents, service requests, access requests and changes. o That for every call and/or reported event a service ticket is created in both a timely and accurate manner. This one call/one ticket method provides effective tracking of all incidents and service requests. In cases where a single incident has affected multiple users, this method of creating a ticket for each reported instance and attaching it to a parent ticket will allow for impact analysis on the outage. Ensures updates to the Knowledge Base (KB) with all troubleshooting performed and, if applicable, the resolution is made. Utilizes the KB and other support documentation to identify, isolate, diagnose and resolve end users' technical problems and provide information and status as requested. Completes initial diagnosis and progress all issues in a timely fashion in order to minimize the production outages, resolving the incidents wherever possible. Escalates tickets to the appropriate Specialists if required and manage the progress of these through to the closure. Work in strict collaboration with the IT corporate engineers to conduct incident activity and resolve incidents. Any other tasks or projects assigned by the IT Operations / InfoSec team. Provide occasional out of hours support. Person specification Education / Qualifications Functional: Proven experience of handling Service Desk activities in a busy fast paced Service Desk environment. Good understanding of the Service Operation space, covering Service Desk, Incident Management, Problem Management and Knowledge Management. Understands and has a strong appreciation the 'frontline' role service desk operations have on shaping the overall relationship between IT and business. Passionate about customer service and ability to handle challenging customer conversations. Ability to work under pressure. Good knowledge of server operating systems with particular focus on Windows Server / Active Directory. Good knowledge of desktop operating systems (Windows) and associated hardware and software (MS Office, MS Project, Visio) necessary to install and support users from an operational perspective. Knowledge of mainstream mobile device platforms (IOS, Android, Windows Phone). Leads auditing of IT stock and asset management of site. Technical: Microsoft Windows Server. Strong knowledge of Windows 7/10/11 operating systems. Active Directory (Administration). Multi-factor authentication technology. Basic knowledge of Hypervisor (i.e. VMWare/Hyper V). End-User Devices (Desktop / Laptop / Mobile Phone / Desk Phones). Printer management. Knowledge of Microsoft Office 365 suite. Understanding of Networking technologies and concepts. Use of System s monitoring tools. Hardware setup and troubleshooting. Computer parts replacement/upgrade. Good knowledge of Voice Telephony. Other: Strong interpersonal skills, able to communicate across a broad spectrum of users. Excellent oral, written and presentation communication skills
Master's degree in Computer Science, a related field, or equivalent practical experience. Candidates will typically have 5 years of experience with software development in C and C++, and with data structures/algorithms. Experience in embedded development. Experience with mobile security, debugging. Preferred qualifications: Experience with phone security design, development and lifecycle. Experience in authentication, encryption, certificate management, or operating system security. Experience in Hardware System Architecture, Cryptography, Security Analysis, Security-Enhanced Linux, Linux Kernel Real-Time Operating System, Android BSP Security Testing, Rust, Python. Experience with open source development. About the job Google's software engineers develop the next-generation technologies that change how billions of users connect, explore, and interact with information and one another. Our products need to handle information at massive scale, and extend well beyond web search. We're looking for engineers who bring fresh ideas from all areas, including information retrieval, distributed computing, large-scale system design, networking and data storage, security, artificial intelligence, natural language processing, UI design and mobile; the list goes on and is growing every day. As a software engineer, you will work on a specific project critical to Google's needs with opportunities to switch teams and projects as you and our fast-paced business grow and evolve. We need our engineers to be versatile, display leadership qualities and be enthusiastic to take on new problems across the full-stack as we continue to push technology forward. Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible. Responsibilities Work on next generation Pixel security designs and projects. Harden system software components criticial to Pixel security. Research design and develop cutting edge security features for future Pixel devices. Improve infrastructures for fuzzing, testing and Continuous integration (CI). Develop technical solutions to help mitigate security vulnerabilities. Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy , Know your rights: workplace discrimination is illegal , Belonging at Google , and How we hire . Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting. To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.
May 01, 2024
Full time
Master's degree in Computer Science, a related field, or equivalent practical experience. Candidates will typically have 5 years of experience with software development in C and C++, and with data structures/algorithms. Experience in embedded development. Experience with mobile security, debugging. Preferred qualifications: Experience with phone security design, development and lifecycle. Experience in authentication, encryption, certificate management, or operating system security. Experience in Hardware System Architecture, Cryptography, Security Analysis, Security-Enhanced Linux, Linux Kernel Real-Time Operating System, Android BSP Security Testing, Rust, Python. Experience with open source development. About the job Google's software engineers develop the next-generation technologies that change how billions of users connect, explore, and interact with information and one another. Our products need to handle information at massive scale, and extend well beyond web search. We're looking for engineers who bring fresh ideas from all areas, including information retrieval, distributed computing, large-scale system design, networking and data storage, security, artificial intelligence, natural language processing, UI design and mobile; the list goes on and is growing every day. As a software engineer, you will work on a specific project critical to Google's needs with opportunities to switch teams and projects as you and our fast-paced business grow and evolve. We need our engineers to be versatile, display leadership qualities and be enthusiastic to take on new problems across the full-stack as we continue to push technology forward. Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible. Responsibilities Work on next generation Pixel security designs and projects. Harden system software components criticial to Pixel security. Research design and develop cutting edge security features for future Pixel devices. Improve infrastructures for fuzzing, testing and Continuous integration (CI). Develop technical solutions to help mitigate security vulnerabilities. Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy , Know your rights: workplace discrimination is illegal , Belonging at Google , and How we hire . Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting. To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.
Leading e-commerce client now requires a Technical Business Analyst to work with various scrum teams and stakeholders in shaping their Digital Products.The Business Analyst will have extensive experience working on web/mobile applications and will assist in defining key requirements and acceptance criteria to deliver rich, responsive transactional applications across multiple devices and highly transactional microservices to support our client's architecture.The role: Evaluate and document how systems integrate and data flows between different architectural layers. Define as-is/to-be processes. Write high level epics and break them down into stories with acceptance criteria for each story. Gather technical/non-technical requirements while working with third party suppliers. Assist scrum teams to continuously refine and size the backlog. Talk to an array of stakeholders to gather requirements, definition and elaboration. About you: Experience working as a Business Analyst within e-commerce transactional architecture. Strong understanding of Infrastructure/Data/engineering/DevOps etc. Experience working on Digital Projects (Web/mobile applications) Essential: Experience working with microservices and APIs - Ability to understand how APIs work and how to test them, understand requests and responses and experience with Postman, SOAP UI, SwaggerAPI or similar tools. Experience writing epics, business user stories and tasks in an Agile team environment for front and backend teams. This is a 12-month contract opportunity that provides a daily rate of £550 Outside IR35.In terms of office location, this role is based in Central London with 1 day per week in our clients' offices and the rest remote.If you are an Agile Technical Business Analyst with strong API testing experience, please apply.
May 01, 2024
Full time
Leading e-commerce client now requires a Technical Business Analyst to work with various scrum teams and stakeholders in shaping their Digital Products.The Business Analyst will have extensive experience working on web/mobile applications and will assist in defining key requirements and acceptance criteria to deliver rich, responsive transactional applications across multiple devices and highly transactional microservices to support our client's architecture.The role: Evaluate and document how systems integrate and data flows between different architectural layers. Define as-is/to-be processes. Write high level epics and break them down into stories with acceptance criteria for each story. Gather technical/non-technical requirements while working with third party suppliers. Assist scrum teams to continuously refine and size the backlog. Talk to an array of stakeholders to gather requirements, definition and elaboration. About you: Experience working as a Business Analyst within e-commerce transactional architecture. Strong understanding of Infrastructure/Data/engineering/DevOps etc. Experience working on Digital Projects (Web/mobile applications) Essential: Experience working with microservices and APIs - Ability to understand how APIs work and how to test them, understand requests and responses and experience with Postman, SOAP UI, SwaggerAPI or similar tools. Experience writing epics, business user stories and tasks in an Agile team environment for front and backend teams. This is a 12-month contract opportunity that provides a daily rate of £550 Outside IR35.In terms of office location, this role is based in Central London with 1 day per week in our clients' offices and the rest remote.If you are an Agile Technical Business Analyst with strong API testing experience, please apply.
Role: Service Desk Analyst Location: South Birmingham Salary: £33,00 Join our dynamic Service/Helpdesk team and play a pivotal role in delivering outstanding customer service. As a Service Desk Analyst/Engineer, you'll serve as the primary point of contact for employees, customers, and partners, addressing a diverse range of technical issues from individual user concerns to widespread system outages. Your responsibilities will include: Providing 1st Line Support by promptly logging incidents into the service desk system. Managing 2nd Line Support tickets, leveraging your expertise to resolve issues escalated from the front-line support team. Ensuring smooth escalation processes, maintaining top-notch feedback and service quality. Collaborating closely with 1st Line Analysts, Service Desk Team Leader, and Development team to uphold service excellence. Deploying and maintaining software and hardware, including patches and hotfixes. Troubleshooting and managing MFD printers/scanners. Updating documentation areas such as Asset Register and Wiki knowledge base. Managing active directory/exchange user accounts and file security permissions. Assisting with backup management and data retrieval, both onsite and in the cloud. Overseeing phone and networking systems. Providing administrative support for back office and bespoke systems. Maintaining a high standard of customer service and adherence to Service Level Agreements. Contributing to occasional implementation projects for new software and hardware technologies. Offering out-of-hours cover and performing remote maintenance on a rotational basis. As an Intermediate level Service Desk Analyst/Engineer, you'll be based in our Birmingham office and report to the Service Desk Team Leader. While there's no direct line management responsibility, you'll regularly collaborate with Technical Solutions Managers, Developers, Data Managers, and Infrastructure teams. To excel in this role, you should possess: Strong familiarity with ITIL practices and Service Level Agreements. Proficiency in IT Service Management and front-line technical IT support. Expertise in prioritizing and managing daily workload autonomously. Competence with Windows environments, Microsoft Office suites, and Active Directory administration. Knowledge of TCP/IP Networking, DHCP, DNS, VPNs, and firewalls. Experience with VMware virtualization and Microsoft Azure cloud infrastructure. Familiarity with HP MSA SAN, server, and networking hardware. Ability to create and maintain technical documentation. Proficiency in setting up and supporting mobile devices and managing printers/scanners. Desirable skills include understanding of Supply Chain & Freight, willingness to learn, and familiarity with MS SQL, PowerShell, and relevant applications. Candidates with A-Level qualifications or higher in Computer Science, Information Technology, or related fields, along with relevant certifications like ITIL Foundation or MCSA, are preferred. However, we value experience equally alongside qualifications. To thrive in this role, you should have a proactive attitude, excellent communication skills, attention to detail, and a collaborative spirit. If you're eager to learn, adaptable, and passionate about delivering top-notch IT support, we'd love to hear from you. Please apply with an up-to-date CV to be considered. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
May 01, 2024
Full time
Role: Service Desk Analyst Location: South Birmingham Salary: £33,00 Join our dynamic Service/Helpdesk team and play a pivotal role in delivering outstanding customer service. As a Service Desk Analyst/Engineer, you'll serve as the primary point of contact for employees, customers, and partners, addressing a diverse range of technical issues from individual user concerns to widespread system outages. Your responsibilities will include: Providing 1st Line Support by promptly logging incidents into the service desk system. Managing 2nd Line Support tickets, leveraging your expertise to resolve issues escalated from the front-line support team. Ensuring smooth escalation processes, maintaining top-notch feedback and service quality. Collaborating closely with 1st Line Analysts, Service Desk Team Leader, and Development team to uphold service excellence. Deploying and maintaining software and hardware, including patches and hotfixes. Troubleshooting and managing MFD printers/scanners. Updating documentation areas such as Asset Register and Wiki knowledge base. Managing active directory/exchange user accounts and file security permissions. Assisting with backup management and data retrieval, both onsite and in the cloud. Overseeing phone and networking systems. Providing administrative support for back office and bespoke systems. Maintaining a high standard of customer service and adherence to Service Level Agreements. Contributing to occasional implementation projects for new software and hardware technologies. Offering out-of-hours cover and performing remote maintenance on a rotational basis. As an Intermediate level Service Desk Analyst/Engineer, you'll be based in our Birmingham office and report to the Service Desk Team Leader. While there's no direct line management responsibility, you'll regularly collaborate with Technical Solutions Managers, Developers, Data Managers, and Infrastructure teams. To excel in this role, you should possess: Strong familiarity with ITIL practices and Service Level Agreements. Proficiency in IT Service Management and front-line technical IT support. Expertise in prioritizing and managing daily workload autonomously. Competence with Windows environments, Microsoft Office suites, and Active Directory administration. Knowledge of TCP/IP Networking, DHCP, DNS, VPNs, and firewalls. Experience with VMware virtualization and Microsoft Azure cloud infrastructure. Familiarity with HP MSA SAN, server, and networking hardware. Ability to create and maintain technical documentation. Proficiency in setting up and supporting mobile devices and managing printers/scanners. Desirable skills include understanding of Supply Chain & Freight, willingness to learn, and familiarity with MS SQL, PowerShell, and relevant applications. Candidates with A-Level qualifications or higher in Computer Science, Information Technology, or related fields, along with relevant certifications like ITIL Foundation or MCSA, are preferred. However, we value experience equally alongside qualifications. To thrive in this role, you should have a proactive attitude, excellent communication skills, attention to detail, and a collaborative spirit. If you're eager to learn, adaptable, and passionate about delivering top-notch IT support, we'd love to hear from you. Please apply with an up-to-date CV to be considered. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
IT Support Engineer, IT Infrastructure,Surrey Based,£35,000 - £40,000 depending on experience, Overtime opportunities available, staff function once a month, Pension Scheme 5%, On site up to twice a week, Travel expenses covered on milage. 8hour shift conducted between 7.30am - 6.30pm. OverviewA wonderful opportunity has come across my desk to join a dynamic business, my client is looking for a skilled IT Support engineer to join there engineering team. This will be hybrid support role comprising a mixture of dedicated onsite support, remote support, and installation services for the SME customers. My Client has expressed a desire for a candidate with a secure and detailed knowledge of G Suite. The role - Day to Day Responsibilities Serve as a point of contact for all IT support requests and queries for clients ranging from 1st line to 3rd line. Installing, configuring, and maintaining software and hardware components of computer and network systems, Diagnosing, and troubleshooting software and hardware issues Supporting people whenever they encounter challenges with computers, smartphones, tablets, printers, and network devices. Update the ticketing system, ensuring the call has been logged and all notes, progress and required actions have been input promptly and accurately. Creating, maintaining, and updating technical documentation regularly Continuously improve knowledge and understanding of the software and hardware technologies used by clients. Skills and Experience Required High level of 2nd line IT support skills and very strong troubleshooting skills A Proven knowledge and demonstrated experience in the operation & administration of Google Workspace, Drive and Suite. Experience with Microsoft 365 would also be an advantage. Demonstrated experience of managing tablets/mobiles and Windows 10/11 devices with Intune or equivalent Strong knowledge of Windows 10 and MAC operating systems Good networking fundamental skills including LAN, WAN, VPN, Routers, Firewalls Ability to problem solve within a technical environment. In Return My client is offering a super package and opportunity for a combative engineer looking for the next step in their career. If you think this role is for you, please apply.
May 01, 2024
Full time
IT Support Engineer, IT Infrastructure,Surrey Based,£35,000 - £40,000 depending on experience, Overtime opportunities available, staff function once a month, Pension Scheme 5%, On site up to twice a week, Travel expenses covered on milage. 8hour shift conducted between 7.30am - 6.30pm. OverviewA wonderful opportunity has come across my desk to join a dynamic business, my client is looking for a skilled IT Support engineer to join there engineering team. This will be hybrid support role comprising a mixture of dedicated onsite support, remote support, and installation services for the SME customers. My Client has expressed a desire for a candidate with a secure and detailed knowledge of G Suite. The role - Day to Day Responsibilities Serve as a point of contact for all IT support requests and queries for clients ranging from 1st line to 3rd line. Installing, configuring, and maintaining software and hardware components of computer and network systems, Diagnosing, and troubleshooting software and hardware issues Supporting people whenever they encounter challenges with computers, smartphones, tablets, printers, and network devices. Update the ticketing system, ensuring the call has been logged and all notes, progress and required actions have been input promptly and accurately. Creating, maintaining, and updating technical documentation regularly Continuously improve knowledge and understanding of the software and hardware technologies used by clients. Skills and Experience Required High level of 2nd line IT support skills and very strong troubleshooting skills A Proven knowledge and demonstrated experience in the operation & administration of Google Workspace, Drive and Suite. Experience with Microsoft 365 would also be an advantage. Demonstrated experience of managing tablets/mobiles and Windows 10/11 devices with Intune or equivalent Strong knowledge of Windows 10 and MAC operating systems Good networking fundamental skills including LAN, WAN, VPN, Routers, Firewalls Ability to problem solve within a technical environment. In Return My client is offering a super package and opportunity for a combative engineer looking for the next step in their career. If you think this role is for you, please apply.
Deskside Support Engineer - Birmingham (perm, office based) Reports to: IT Service Delivery Manager UK and Ireland To provide a professional on-site Second Line Deskside IT support service for the UK and Ireland offices. Responsibilities will include support of Microsoft desktop technologies, basic hardware troubleshooting, meeting room and computer room management, network patching and application support for core applications. To action incidents and requests escalated from first line support, in support of business requirements and to agreed support hours Monday to Friday. This should be in line with internal incident, change, configuration and project management processes to agreed Service Level Targets. The role is based in the Birmingham office and provides onsite support to all UK and Ireland offices. Travel to other offices as necessary in line with business requirements. All activity is logged and managed through the Service Management platform ServiceNow. Key responsibilities Incident / Request Management Provide support for all incidents and service requests for all IT systems/services. Providing support in person, over the phone and using MS Teams. Ensure that incidents and requests are resolved in a timely manner in line with Service Level Agreements (SLA). Escalate issues to 3rd line support as required, either to EMEA 3rd line or external service providers ensuring they are driven to meet service level targets and communicate the status via regular updates to the incident ticket and where necessary to Incident Management. End to end ownership of all IT incidents and requests with responsibility for all communication and the technical resolution. Follow the escalation process to ensure a consistent and professional IT support service is offered. Manage all user administration tasks such as joiners, leavers and changes. Customer Engagement Attend and Deliver Tech Expert events as and when requested. Provide proactive onsite training i.e. technology events, tips of the week etc. Provide support for client meetings and AV setup. General Operations Management Support of Desktop PC's, Laptops and local hardware devices. Management/Support of remote working. iPhone, iPad, Windows and Android Phone support. Manage onsite Server Room in line with IT Processes and tickets from EMEA Infrastructure team. Hardware Procurement. Salesforce Administration. Change and Configuration Management Follow the change management process to ensure changes to the Desktop infrastructure follows the agreed process and do not cause unplanned outages. Work on assigned tasks associated with the Change process. To manage and maintain the accuracy of the Desktop infrastructure components held in the Configuration Management Database by following the agreed configuration management process. Project Management Involved in project management process from inception through to transition to "business as usual" as the point of contact for Service Delivery team, as directed by line manager. Participate as a project resource as and when required to provide Desktop support and where required deliver the solution within agreed timescales. Ensure participation in project activity is approved. Qualifications and experience Soft Skills: Analytical problem-solving skills to follow an incident or problem through to resolution. Excellent Customer service skills. Experience of working in an ITIL environment preferred but not essential. Use initiative with a positive and can-do attitude. Identify business impacting incidents and escalate according via the escalation process. Ability to communicate effectively with a confident telephone manner. Excellent attention to detail and in all written communication. Tactful and diplomatic when dealing with pressurised situations. Able to manage own tasks across various areas and prioritise appropriately according to SLA to meet business deadlines. Ability to work effectively alone and within your team/group or project, under the appropriate supervision. Maintain good working relationships with all members of IT. Professional appearance and attitude at all times. Flexible approach to role including travel where required. Highly motivated, willing to continually update knowledge and skill set. Ability to liaise and communicate with all levels within IT and across the business. Technical Skills: ServiceNOW Microsoft Office 365 Microsoft Teams Microsoft Teams Telephony Microsoft Windows 8/Windows 10/Windows 11 Microsoft Active Directory administration Salesforce Exchange administration Knowledge of ADSL and Wi-Fi technologies Knowledge of Apple and Android Mobile devices Knowledge of networking concepts Knowledge of all core applications including but not limited to: Citrix Cisco Telephony Printing Email archiving solutions SCCM Knowledge of remote working solutions such as Broadband, 3GG and VPN's (virtual private network) Knowledge of building PC's and troubleshooting support issues Documentation skills: Knowledge Article Creation Deliverables and Measureables Provide a professional, approachable and technical IT support service to the company. Ownership of all incidents and service requests managed by 2nd line. 85% of incidents resolved within OLA. 90% of incidents resolved within SLA. 90% of incidents responded to with OLA. Feedback from team members and customer satisfaction questionnaires. Regular performance and development review.
May 01, 2024
Full time
Deskside Support Engineer - Birmingham (perm, office based) Reports to: IT Service Delivery Manager UK and Ireland To provide a professional on-site Second Line Deskside IT support service for the UK and Ireland offices. Responsibilities will include support of Microsoft desktop technologies, basic hardware troubleshooting, meeting room and computer room management, network patching and application support for core applications. To action incidents and requests escalated from first line support, in support of business requirements and to agreed support hours Monday to Friday. This should be in line with internal incident, change, configuration and project management processes to agreed Service Level Targets. The role is based in the Birmingham office and provides onsite support to all UK and Ireland offices. Travel to other offices as necessary in line with business requirements. All activity is logged and managed through the Service Management platform ServiceNow. Key responsibilities Incident / Request Management Provide support for all incidents and service requests for all IT systems/services. Providing support in person, over the phone and using MS Teams. Ensure that incidents and requests are resolved in a timely manner in line with Service Level Agreements (SLA). Escalate issues to 3rd line support as required, either to EMEA 3rd line or external service providers ensuring they are driven to meet service level targets and communicate the status via regular updates to the incident ticket and where necessary to Incident Management. End to end ownership of all IT incidents and requests with responsibility for all communication and the technical resolution. Follow the escalation process to ensure a consistent and professional IT support service is offered. Manage all user administration tasks such as joiners, leavers and changes. Customer Engagement Attend and Deliver Tech Expert events as and when requested. Provide proactive onsite training i.e. technology events, tips of the week etc. Provide support for client meetings and AV setup. General Operations Management Support of Desktop PC's, Laptops and local hardware devices. Management/Support of remote working. iPhone, iPad, Windows and Android Phone support. Manage onsite Server Room in line with IT Processes and tickets from EMEA Infrastructure team. Hardware Procurement. Salesforce Administration. Change and Configuration Management Follow the change management process to ensure changes to the Desktop infrastructure follows the agreed process and do not cause unplanned outages. Work on assigned tasks associated with the Change process. To manage and maintain the accuracy of the Desktop infrastructure components held in the Configuration Management Database by following the agreed configuration management process. Project Management Involved in project management process from inception through to transition to "business as usual" as the point of contact for Service Delivery team, as directed by line manager. Participate as a project resource as and when required to provide Desktop support and where required deliver the solution within agreed timescales. Ensure participation in project activity is approved. Qualifications and experience Soft Skills: Analytical problem-solving skills to follow an incident or problem through to resolution. Excellent Customer service skills. Experience of working in an ITIL environment preferred but not essential. Use initiative with a positive and can-do attitude. Identify business impacting incidents and escalate according via the escalation process. Ability to communicate effectively with a confident telephone manner. Excellent attention to detail and in all written communication. Tactful and diplomatic when dealing with pressurised situations. Able to manage own tasks across various areas and prioritise appropriately according to SLA to meet business deadlines. Ability to work effectively alone and within your team/group or project, under the appropriate supervision. Maintain good working relationships with all members of IT. Professional appearance and attitude at all times. Flexible approach to role including travel where required. Highly motivated, willing to continually update knowledge and skill set. Ability to liaise and communicate with all levels within IT and across the business. Technical Skills: ServiceNOW Microsoft Office 365 Microsoft Teams Microsoft Teams Telephony Microsoft Windows 8/Windows 10/Windows 11 Microsoft Active Directory administration Salesforce Exchange administration Knowledge of ADSL and Wi-Fi technologies Knowledge of Apple and Android Mobile devices Knowledge of networking concepts Knowledge of all core applications including but not limited to: Citrix Cisco Telephony Printing Email archiving solutions SCCM Knowledge of remote working solutions such as Broadband, 3GG and VPN's (virtual private network) Knowledge of building PC's and troubleshooting support issues Documentation skills: Knowledge Article Creation Deliverables and Measureables Provide a professional, approachable and technical IT support service to the company. Ownership of all incidents and service requests managed by 2nd line. 85% of incidents resolved within OLA. 90% of incidents resolved within SLA. 90% of incidents responded to with OLA. Feedback from team members and customer satisfaction questionnaires. Regular performance and development review.
About CEF : At CEF we have a bold ambition for growth. We are passionate about delivering an unrivalled service for our customers and providing a strong culture with career opportunities for our people. Across IT we are on an exciting mission to ensure we harness our growth opportunities by designing our technology architecture and solutions for constant evolution. We recognise that technology and data are at the forefront of enabling our business to better serve our customers today and in the future. Our technology team delivering a portfolio of transformative work, expanding our digital options, and upgrading and future-proofing our systems to place us at the forefront of the marketplace. We believe that teams who design, own and run our technology solutions are more connected to the value they create. We are always looking to improve, collaborate and innovate and this is where you come in About the role: As a Field Support Engineer, you will be responsible for providing on-site technical support and troubleshooting for our IT infrastructure and systems. You will work closely with other IT teams to diagnose and resolve hardware, software, and network issues, as well as assisting with system deployments and upgrades. Your technical expertise and commitment to providing exceptional customer service will play a vital role in ensuring the smooth operation of our IT infrastructure. You will work with colleagues across the business and make a significant impact on their experience with our systems and services. Responsibilities: Provide on-site technical support for end-user computing devices, network devices, peripherals, and applications promptly and effectively. Install, configure, and maintain IT infrastructure systems and services. Collaborate with internal IT teams to assist in system deployments, upgrades, and migrations, ensuring minimal disruption and optimal performance. Respond to support requests and ensure accurate and timely resolution of incidents and service requests in line with SLA's. Provide training and guidance to employees on the proper use of hardware, software, and technology tools to enhance their productivity and efficiency. Create and maintain accurate documentation, including site information, topology diagrams, and knowledge base articles. Assist in maintaining asset inventory of hardware, software, licenses, and equipment, ensuring accuracy and availability of necessary resources. Essential Experience: Full UK Driving License and valid Passport (occasional overseas travel to EU required) Proven experience as a Field Support Engineer or in a similar IT support role. Exposure or experience in running cabling and crimping plugs. Strong technical knowledge of desktops, laptops, printers, mobile devices, operating systems (Windows, macOS), and common software applications. Strong technical knowledge of networking concepts, protocols (TCP/IP, DNS, DHCP), and basic network troubleshooting. Excellent customer service and communication skills, with the ability to effectively communicate technical concepts to non-technical employees. Strong problem-solving and analytical skills, with the ability to diagnose and resolve technical issues promptly and efficiently. Ability to multitask, prioritise, and manage time effectively in a fast-paced environment. Familiarity with IT service management tools and ticketing systems for incident tracking and management. Track record in supporting or administering systems such as DNS and Active Directory
May 01, 2024
Full time
About CEF : At CEF we have a bold ambition for growth. We are passionate about delivering an unrivalled service for our customers and providing a strong culture with career opportunities for our people. Across IT we are on an exciting mission to ensure we harness our growth opportunities by designing our technology architecture and solutions for constant evolution. We recognise that technology and data are at the forefront of enabling our business to better serve our customers today and in the future. Our technology team delivering a portfolio of transformative work, expanding our digital options, and upgrading and future-proofing our systems to place us at the forefront of the marketplace. We believe that teams who design, own and run our technology solutions are more connected to the value they create. We are always looking to improve, collaborate and innovate and this is where you come in About the role: As a Field Support Engineer, you will be responsible for providing on-site technical support and troubleshooting for our IT infrastructure and systems. You will work closely with other IT teams to diagnose and resolve hardware, software, and network issues, as well as assisting with system deployments and upgrades. Your technical expertise and commitment to providing exceptional customer service will play a vital role in ensuring the smooth operation of our IT infrastructure. You will work with colleagues across the business and make a significant impact on their experience with our systems and services. Responsibilities: Provide on-site technical support for end-user computing devices, network devices, peripherals, and applications promptly and effectively. Install, configure, and maintain IT infrastructure systems and services. Collaborate with internal IT teams to assist in system deployments, upgrades, and migrations, ensuring minimal disruption and optimal performance. Respond to support requests and ensure accurate and timely resolution of incidents and service requests in line with SLA's. Provide training and guidance to employees on the proper use of hardware, software, and technology tools to enhance their productivity and efficiency. Create and maintain accurate documentation, including site information, topology diagrams, and knowledge base articles. Assist in maintaining asset inventory of hardware, software, licenses, and equipment, ensuring accuracy and availability of necessary resources. Essential Experience: Full UK Driving License and valid Passport (occasional overseas travel to EU required) Proven experience as a Field Support Engineer or in a similar IT support role. Exposure or experience in running cabling and crimping plugs. Strong technical knowledge of desktops, laptops, printers, mobile devices, operating systems (Windows, macOS), and common software applications. Strong technical knowledge of networking concepts, protocols (TCP/IP, DNS, DHCP), and basic network troubleshooting. Excellent customer service and communication skills, with the ability to effectively communicate technical concepts to non-technical employees. Strong problem-solving and analytical skills, with the ability to diagnose and resolve technical issues promptly and efficiently. Ability to multitask, prioritise, and manage time effectively in a fast-paced environment. Familiarity with IT service management tools and ticketing systems for incident tracking and management. Track record in supporting or administering systems such as DNS and Active Directory
2nd Line Desktop IT Support Engineer (12-Month Contract) Location: Cambridge, Onsite Healthcare Inside IR35 We are seeking a skilled Desktop IT Support Engineer to join our team in Cambridge for a 12-month contract. The successful candidate will provide essential support for our desktop infrastructure, ensuring the smooth operation of our IT systems. This role requires expertise in Windows 10, Active Directory, Office 365, and familiarity with SCCM. Knowledge of mobile device management solutions is highly desirable. If you are proactive, customer-focused, and have a passion for resolving technical issues efficiently, we want to hear from you. Responsibilities: Provide onsite desktop support to end-users in Cambridge office. Troubleshoot and resolve hardware and software issues related to desktops, laptops, and peripherals. Install, configure, and maintain Windows 10 operating systems and software applications. Manage user accounts, groups, and permissions in Active Directory. Support and administer Office 365 applications, including Outlook, Word, Excel, and Teams. Assist in the deployment and management of mobile devices using SCCM and mobile device management solutions. Collaborate with IT team members to implement and maintain IT policies, procedures, and best practices. Requirements: Proven experience as a Desktop Support Engineer or similar role. Strong technical skills in Windows 10 operating systems and troubleshooting. Proficiency in Active Directory user administration, group policy management, and permissions. Experience with Office 365 administration and support. DESIRABLE Familiarity with SCCM for desktop and software deployment Knowledge of mobile device management solutions
May 01, 2024
Full time
2nd Line Desktop IT Support Engineer (12-Month Contract) Location: Cambridge, Onsite Healthcare Inside IR35 We are seeking a skilled Desktop IT Support Engineer to join our team in Cambridge for a 12-month contract. The successful candidate will provide essential support for our desktop infrastructure, ensuring the smooth operation of our IT systems. This role requires expertise in Windows 10, Active Directory, Office 365, and familiarity with SCCM. Knowledge of mobile device management solutions is highly desirable. If you are proactive, customer-focused, and have a passion for resolving technical issues efficiently, we want to hear from you. Responsibilities: Provide onsite desktop support to end-users in Cambridge office. Troubleshoot and resolve hardware and software issues related to desktops, laptops, and peripherals. Install, configure, and maintain Windows 10 operating systems and software applications. Manage user accounts, groups, and permissions in Active Directory. Support and administer Office 365 applications, including Outlook, Word, Excel, and Teams. Assist in the deployment and management of mobile devices using SCCM and mobile device management solutions. Collaborate with IT team members to implement and maintain IT policies, procedures, and best practices. Requirements: Proven experience as a Desktop Support Engineer or similar role. Strong technical skills in Windows 10 operating systems and troubleshooting. Proficiency in Active Directory user administration, group policy management, and permissions. Experience with Office 365 administration and support. DESIRABLE Familiarity with SCCM for desktop and software deployment Knowledge of mobile device management solutions
Bristow Holland have an excellent opportunity for an Senior IT Support Engineer to join a nationwide manufacturing business based in Bury St Edmunds who are currently going through an exciting growth period. In this role you will provide a high standard of IT support throughout the business and work closely with the ICT Manager on project delivery. You will form part of the infrastructure team where you will be expected to work to best practice and help develop a positive culture around IT and the various technologies in the business. Responsibilities: Provide IT support to staff remotely and onsite. Help maintain existing server Infrastructure both on-premises and in Azure IaaS Deploy and maintain desktops and laptops. Deploy and maintain company owned mobile devices. Maintain the company's cloud services with Microsoft (Office 365, Entra ID & Azure). Day to day management of the company's cyber security toolset including Sophos and Mimecast Help deploy and maintain network infrastructure including firewalls, switches, and wireless access points. Support the ICT Manager and IT Project leads with project delivery. Create and maintain IT documentation to a high standard. Help mentor junior IT staff through their development when applicable. Key Skills: Experience installing, configuring and maintaining IT software and hardware including Desktops, Laptops, Thin Clients and Printers Office 365 Active Directory Windows 10/11 Exchange Network experience Windows Server
May 01, 2024
Full time
Bristow Holland have an excellent opportunity for an Senior IT Support Engineer to join a nationwide manufacturing business based in Bury St Edmunds who are currently going through an exciting growth period. In this role you will provide a high standard of IT support throughout the business and work closely with the ICT Manager on project delivery. You will form part of the infrastructure team where you will be expected to work to best practice and help develop a positive culture around IT and the various technologies in the business. Responsibilities: Provide IT support to staff remotely and onsite. Help maintain existing server Infrastructure both on-premises and in Azure IaaS Deploy and maintain desktops and laptops. Deploy and maintain company owned mobile devices. Maintain the company's cloud services with Microsoft (Office 365, Entra ID & Azure). Day to day management of the company's cyber security toolset including Sophos and Mimecast Help deploy and maintain network infrastructure including firewalls, switches, and wireless access points. Support the ICT Manager and IT Project leads with project delivery. Create and maintain IT documentation to a high standard. Help mentor junior IT staff through their development when applicable. Key Skills: Experience installing, configuring and maintaining IT software and hardware including Desktops, Laptops, Thin Clients and Printers Office 365 Active Directory Windows 10/11 Exchange Network experience Windows Server
Clover HR Services Limited t/a Clover HR
Smethwick, West Midlands
Our client are an established, well-known Manufacturing company and are looking for an IT Operations Support Engineer to be based at their site in Smethwick. The IT Operations Support Engineer will be working as part of a team, providing support to our IT users across the group, delivering effective resolutions to technical and user IT issues, and providing an IT service that delivers to the business needs, whilst ensuring a robust and stable environment. The role will involve working with technologies such as Network Routing, Telecoms, Desktops, Laptops, Mobile Devices, Hardware, Software, Switching, Firewalls, LAN, WAN, Physical Servers, Virtualisation, Storage, Cloud (O365) etc. You will be supporting the investigation into problems and providing root cause analysis, solutions, and fixes with the team and the relevant external suppliers. Duties include: Service Desk Maintain high performing service support function including IT Service Desk, Desktop Support and VIP Support. Support the Incident, Problem, Request, Access, Event, Change, Portfolio, Catalogue, Availability, Capacity, Service Continuity, Demand and Configuration Processes, ensuring high levels of performance in these processes, accurate reporting and establishing service improvement activities when required. Support the escalation process, support major incidents, ensuring coordination and resolution for all parties involved, effective communication to stakeholders and post incident review. Monitor, control and support service delivery; ensuring systems, SLA's, methodologies and procedures are in place and followed and implementation of the ITIL framework within the IT department. Day to day support of end users. Infrastructure Supporting the day-to-day operations, supporting multi-site technical environments. Support with the design, specification, strategy and implementation of infrastructure to support existing sites and the opening of new sites across the Group. Support the infrastructures asset management, ensuring that hardware and software is maintained, patched, and replaced. Ensuring meeting room technology is maintained to high standards and routinely checked to ensure high levels of availability and training services are in place to educate staff on how to use meeting room and collaboration technology effectively. Support mobile phone management and deployment Support MDM (Mobile Device Management) across assets. Manage the desktop computing environment, set up and deployment of laptops, PC's, related peripherals, software installation and user access provisioning. Support with Infrastructure/hardware updates and new Infrastructure/hardware technologies. Make recommendations for service improvement plans and ensure actions are followed through to completion in a timely manner. Work with internal and third-party teams to ensure actions are taken and completed to protect and improve services. Contribute to strategic and operational business goals. Support with the development of governance, policies, process & procedures, such as IT policies, disaster recovery, incident Response procedures etc. Security Work alongside the IT Operations Manager General Attend and contribute to various meetings. Action/communicate instructions. Produce written reports and make presentations. Conduct regular team meetings/briefings as appropriate. Perform root cause analysis and resolve problems. Identify business improvement opportunities within the organisation. Ensure that the function operates in accordance with any health, safety and environmental policies and procedures to ensure the safety and wellbeing of staff and visitors. Support, comply and ensure complicity with regulations/procedures, the company Handbook, Quality and Environmental standards, and all other relevant company policies and procedures. Any other duties within the capability of the job holder.
May 01, 2024
Full time
Our client are an established, well-known Manufacturing company and are looking for an IT Operations Support Engineer to be based at their site in Smethwick. The IT Operations Support Engineer will be working as part of a team, providing support to our IT users across the group, delivering effective resolutions to technical and user IT issues, and providing an IT service that delivers to the business needs, whilst ensuring a robust and stable environment. The role will involve working with technologies such as Network Routing, Telecoms, Desktops, Laptops, Mobile Devices, Hardware, Software, Switching, Firewalls, LAN, WAN, Physical Servers, Virtualisation, Storage, Cloud (O365) etc. You will be supporting the investigation into problems and providing root cause analysis, solutions, and fixes with the team and the relevant external suppliers. Duties include: Service Desk Maintain high performing service support function including IT Service Desk, Desktop Support and VIP Support. Support the Incident, Problem, Request, Access, Event, Change, Portfolio, Catalogue, Availability, Capacity, Service Continuity, Demand and Configuration Processes, ensuring high levels of performance in these processes, accurate reporting and establishing service improvement activities when required. Support the escalation process, support major incidents, ensuring coordination and resolution for all parties involved, effective communication to stakeholders and post incident review. Monitor, control and support service delivery; ensuring systems, SLA's, methodologies and procedures are in place and followed and implementation of the ITIL framework within the IT department. Day to day support of end users. Infrastructure Supporting the day-to-day operations, supporting multi-site technical environments. Support with the design, specification, strategy and implementation of infrastructure to support existing sites and the opening of new sites across the Group. Support the infrastructures asset management, ensuring that hardware and software is maintained, patched, and replaced. Ensuring meeting room technology is maintained to high standards and routinely checked to ensure high levels of availability and training services are in place to educate staff on how to use meeting room and collaboration technology effectively. Support mobile phone management and deployment Support MDM (Mobile Device Management) across assets. Manage the desktop computing environment, set up and deployment of laptops, PC's, related peripherals, software installation and user access provisioning. Support with Infrastructure/hardware updates and new Infrastructure/hardware technologies. Make recommendations for service improvement plans and ensure actions are followed through to completion in a timely manner. Work with internal and third-party teams to ensure actions are taken and completed to protect and improve services. Contribute to strategic and operational business goals. Support with the development of governance, policies, process & procedures, such as IT policies, disaster recovery, incident Response procedures etc. Security Work alongside the IT Operations Manager General Attend and contribute to various meetings. Action/communicate instructions. Produce written reports and make presentations. Conduct regular team meetings/briefings as appropriate. Perform root cause analysis and resolve problems. Identify business improvement opportunities within the organisation. Ensure that the function operates in accordance with any health, safety and environmental policies and procedures to ensure the safety and wellbeing of staff and visitors. Support, comply and ensure complicity with regulations/procedures, the company Handbook, Quality and Environmental standards, and all other relevant company policies and procedures. Any other duties within the capability of the job holder.
Nigel Wright Recruitment
Newcastle Upon Tyne, Tyne And Wear
THE OPPORTUNITYMy client, a dynamic IT solution consultancy with ambitious growth plans for the upcoming year, is seeking to expand its Service Desk Support Team by adding a new IT Support Engineer.This role focuses on providing exceptional IT services within a heavily focussed Microsoft 365 environment. You will be providing solutions to clients across different sectors. It entails addressing various tasks, including troubleshooting 1st and 2nd line issues and offering support for 3rd line fixes. Additionally, there is the chance to participate in broader project-based endeavours. Salary : £30,000 - £35,000Location : Newcastle - Upon - TyneHybrid working : No, this role is based on site 5 days a week. Working Hours : Monday - Friday : 9am - 5pm THE ROLEThe role of the IT Support Engineer is central, calling for a candidate who excels in problem-solving, thrives in customer communication, and demonstrates an in-depth understanding of IT systems. This role goes beyond mere technical proficiency, highlighting the significance of interpersonal skills and a comprehensive grasp of IT infrastructure.Key Responsibilities: Client Support: Engage with clients to deliver comprehensive troubleshooting for hardware, software, and mobile devices. Provide technical expertise through various channels such as phone, email, and remote assistance. Issue Resolution: Take ownership of support queries, ensuring swift and effective resolution while managing the entire process through the Autotask Service Desk system. Documentation and Reporting: Thoroughly document service actions, closed calls, resolutions, and maintain accurate records of clients' IT infrastructure. Project Management: Conduct software and hardware audits, manage licenses, and actively participate in projects, either independently or collaboratively within a team. Infrastructure Management: Perform system administration on client infrastructure and servers, manage corporate anti-virus and firewall solutions, conduct patch management for both desktops and servers, and proactively identify opportunities to enhance and secure clients' infrastructure. YOUR SKILLS / EXPERIENCEThe successful candidate will be able to demonstrate: Wide-ranging Technical Expertise: Proven experience in IT Support Engineer roles across different levels, ideally within an MSP setting. Knowledge of ITIL practices is a plus. Microsoft 365 Proficiency: Mastery in Microsoft 365 deployments, including conditional access, SharePoint, Entra and Exchange. Infrastructure Support: Capability in Azure Active Directory, Windows Server 2016/2019, Active Directory, and extensive understanding of Backup Technologies in both cloud and on-premises setups. Networking Skills: Competence in configuring, supporting, and maintaining WAN and LAN networking, routers, firewalls, Spam and Web filters, VPN solutions, and virtual desktop/server technologies, including VMware, Hyper-V, & Citrix. Offering a vibrant work environment, ongoing professional growth opportunities, and the chance to contribute to impactful projects that shape the future of our business. With ambitious expansion plans, your insights will be highly valued, making this an ideal time to join the team.If you are interested in learning more, please apply online or reach out to me via email.
May 01, 2024
Full time
THE OPPORTUNITYMy client, a dynamic IT solution consultancy with ambitious growth plans for the upcoming year, is seeking to expand its Service Desk Support Team by adding a new IT Support Engineer.This role focuses on providing exceptional IT services within a heavily focussed Microsoft 365 environment. You will be providing solutions to clients across different sectors. It entails addressing various tasks, including troubleshooting 1st and 2nd line issues and offering support for 3rd line fixes. Additionally, there is the chance to participate in broader project-based endeavours. Salary : £30,000 - £35,000Location : Newcastle - Upon - TyneHybrid working : No, this role is based on site 5 days a week. Working Hours : Monday - Friday : 9am - 5pm THE ROLEThe role of the IT Support Engineer is central, calling for a candidate who excels in problem-solving, thrives in customer communication, and demonstrates an in-depth understanding of IT systems. This role goes beyond mere technical proficiency, highlighting the significance of interpersonal skills and a comprehensive grasp of IT infrastructure.Key Responsibilities: Client Support: Engage with clients to deliver comprehensive troubleshooting for hardware, software, and mobile devices. Provide technical expertise through various channels such as phone, email, and remote assistance. Issue Resolution: Take ownership of support queries, ensuring swift and effective resolution while managing the entire process through the Autotask Service Desk system. Documentation and Reporting: Thoroughly document service actions, closed calls, resolutions, and maintain accurate records of clients' IT infrastructure. Project Management: Conduct software and hardware audits, manage licenses, and actively participate in projects, either independently or collaboratively within a team. Infrastructure Management: Perform system administration on client infrastructure and servers, manage corporate anti-virus and firewall solutions, conduct patch management for both desktops and servers, and proactively identify opportunities to enhance and secure clients' infrastructure. YOUR SKILLS / EXPERIENCEThe successful candidate will be able to demonstrate: Wide-ranging Technical Expertise: Proven experience in IT Support Engineer roles across different levels, ideally within an MSP setting. Knowledge of ITIL practices is a plus. Microsoft 365 Proficiency: Mastery in Microsoft 365 deployments, including conditional access, SharePoint, Entra and Exchange. Infrastructure Support: Capability in Azure Active Directory, Windows Server 2016/2019, Active Directory, and extensive understanding of Backup Technologies in both cloud and on-premises setups. Networking Skills: Competence in configuring, supporting, and maintaining WAN and LAN networking, routers, firewalls, Spam and Web filters, VPN solutions, and virtual desktop/server technologies, including VMware, Hyper-V, & Citrix. Offering a vibrant work environment, ongoing professional growth opportunities, and the chance to contribute to impactful projects that shape the future of our business. With ambitious expansion plans, your insights will be highly valued, making this an ideal time to join the team.If you are interested in learning more, please apply online or reach out to me via email.
At Stena Drilling we operate our business with a focus on our core values of Care, Innovation and Performance. With a worldwide operational presence, we are one of the world's foremost independent drilling contractors. We currently have an exciting opportunity for an IT Engineer to join our Onshore Team, based at our Stena Drilling Office, on the South side of Aberdeen City. Some of the duties and responsibilities will include but are not limited to: Work within IT strategy in support of the company's mission and core objectives. Assist in the development of IT policies and procedures. Server, infrastructure and communications support to all offices and offshore sites. Desktop support to all offices and offshore sites. Support of telephony, AV & conferencing systems. Support of mobile devices (smart phones & tablets). Visit offshore units and worldwide shore offices as necessary. Monitoring of systems using industry standard tools. Evaluating users' needs and investigate alternative solutions. Liaise with 3rd party service providers. Provide assistance to IT Project Team as required. Run user workshops and training as required. Work Order tracking & documentation. Participate in on-call and shift rotas. Implement IT Changes in line with the IT Change Management Procedure (L2-DOC-IT5892). Maintain high level of awareness in IT, Information, and Cyber Security and provide information and advice to others as necessary. Work with elevated account privileges and permissions in line with documented procedures. Attend relevant training courses as identified and follow up with exams/qualifications if available. Any other duties as required by the IT Manager. Suitable applicants should ideally have: A relevant university degree and/or professional certification in IT, such as MCTS/MCITP or VCP Experience in IT support and service desk roles, both in-house and remote, using various tools and methods Knowledge of IP networking, including LAN, WAN, and VLAN, and related technologies, such as Cisco Meraki, satellite and WAN communications, and acceleration Proficiency in Microsoft products and services, such as Office 365, Azure, Windows Server, Exchange Server, Windows, Office, SharePoint, SQL Server, Systems Centre, Forefront, and licensing requirements Familiarity with VMware and storage systems, HP server, storage, and networking hardware, IP telephony and video conferencing systems, and backup systems Understanding of ITIL, Agile, and Scrum frameworks and methodologies Oil and gas sector experience and offshore survival, preferably with experience in offshore IT implementations Excellent communication, presentation, organization, problem-solving, teamwork, and self-learning skills Ability to handle user tickets on a daily basis, travel internationally and be responsible for their own learning and development. Commitment to a positive working environment and professional service delivery.
May 01, 2024
Full time
At Stena Drilling we operate our business with a focus on our core values of Care, Innovation and Performance. With a worldwide operational presence, we are one of the world's foremost independent drilling contractors. We currently have an exciting opportunity for an IT Engineer to join our Onshore Team, based at our Stena Drilling Office, on the South side of Aberdeen City. Some of the duties and responsibilities will include but are not limited to: Work within IT strategy in support of the company's mission and core objectives. Assist in the development of IT policies and procedures. Server, infrastructure and communications support to all offices and offshore sites. Desktop support to all offices and offshore sites. Support of telephony, AV & conferencing systems. Support of mobile devices (smart phones & tablets). Visit offshore units and worldwide shore offices as necessary. Monitoring of systems using industry standard tools. Evaluating users' needs and investigate alternative solutions. Liaise with 3rd party service providers. Provide assistance to IT Project Team as required. Run user workshops and training as required. Work Order tracking & documentation. Participate in on-call and shift rotas. Implement IT Changes in line with the IT Change Management Procedure (L2-DOC-IT5892). Maintain high level of awareness in IT, Information, and Cyber Security and provide information and advice to others as necessary. Work with elevated account privileges and permissions in line with documented procedures. Attend relevant training courses as identified and follow up with exams/qualifications if available. Any other duties as required by the IT Manager. Suitable applicants should ideally have: A relevant university degree and/or professional certification in IT, such as MCTS/MCITP or VCP Experience in IT support and service desk roles, both in-house and remote, using various tools and methods Knowledge of IP networking, including LAN, WAN, and VLAN, and related technologies, such as Cisco Meraki, satellite and WAN communications, and acceleration Proficiency in Microsoft products and services, such as Office 365, Azure, Windows Server, Exchange Server, Windows, Office, SharePoint, SQL Server, Systems Centre, Forefront, and licensing requirements Familiarity with VMware and storage systems, HP server, storage, and networking hardware, IP telephony and video conferencing systems, and backup systems Understanding of ITIL, Agile, and Scrum frameworks and methodologies Oil and gas sector experience and offshore survival, preferably with experience in offshore IT implementations Excellent communication, presentation, organization, problem-solving, teamwork, and self-learning skills Ability to handle user tickets on a daily basis, travel internationally and be responsible for their own learning and development. Commitment to a positive working environment and professional service delivery.
An excellent opportunity has arisen for an experienced IT Support Engineer to join the team at an established IT Solutions Provider providing 1st, 2nd and 3rd line support at schools in southern England. IT Field Engineer - Immediate StartBristol, Gloucestershire & Wiltshire areas Company Car Provided Full Time, Permanent £25,000 - £28,000 per annum dependent on skills/experience Please Note: Applicants must be authorised to work in the UK Our client provides cost-effective?education technology?for schools and academies. From complex school ICT network installations to the simple supply of hardware, they?offer outstanding advice, robust products & trusted school IT technical support. They have contracts with schools in and around the Bristol, Gloucestershire & Wiltshire area. Our client offers full support with opportunities to learn and further your career. About the role: The purpose of the role is providing IT support, both remotely and on premises, with difficulty ranging from 1st to 3rd line desktop, server and network-based. You will oversee maintenance of existing infrastructure, implement new technologies and work to the best practice, collaborating with clients and colleagues. Relevant experience/skills: A solid background in IT support Ability to work in schools, must provide a clear DBS check Ability to problem solve and offer effective and practical solutions Strong attention to detail and customer-focused mentality Relevant technical skills: Microsoft Windows Server , Hyper-V - domain management Microsoft Windows 10, Microsoft Office Enterprise networking including Wireless & VOIP (configuration, security and maintenance) Web & Email filtering, Security solutions, Printer management User and Application management, device imaging and deployment Office 365, Google Workspace, Mobile devices Benefits: In addition to a competitive salary, our client offers: Company car provided Comprehensive training programs to enhance your skills Opportunities for career advancement within a growing company A supportive and collaborative work environment How to apply for the role: If you have the skills and experience required for this position, click "apply" today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents. You must be authorised to work in the UK. No agencies please. Flat Fee Recruiter is an advertising agency promoting this role on behalf of the employer. You will be contacted directly by the employer and not Flat Fee Recruiter should they wish to move forward with your application. Other suitable skills and experience include IT Service Engineer, IT, IT Support, IT Support Engineer, Network Engineer, IT Jobs, IT Field Engineer, 1st Line Support, 2nd Line Support, 3rd Line Support, IT Support Technician.
Apr 30, 2024
Full time
An excellent opportunity has arisen for an experienced IT Support Engineer to join the team at an established IT Solutions Provider providing 1st, 2nd and 3rd line support at schools in southern England. IT Field Engineer - Immediate StartBristol, Gloucestershire & Wiltshire areas Company Car Provided Full Time, Permanent £25,000 - £28,000 per annum dependent on skills/experience Please Note: Applicants must be authorised to work in the UK Our client provides cost-effective?education technology?for schools and academies. From complex school ICT network installations to the simple supply of hardware, they?offer outstanding advice, robust products & trusted school IT technical support. They have contracts with schools in and around the Bristol, Gloucestershire & Wiltshire area. Our client offers full support with opportunities to learn and further your career. About the role: The purpose of the role is providing IT support, both remotely and on premises, with difficulty ranging from 1st to 3rd line desktop, server and network-based. You will oversee maintenance of existing infrastructure, implement new technologies and work to the best practice, collaborating with clients and colleagues. Relevant experience/skills: A solid background in IT support Ability to work in schools, must provide a clear DBS check Ability to problem solve and offer effective and practical solutions Strong attention to detail and customer-focused mentality Relevant technical skills: Microsoft Windows Server , Hyper-V - domain management Microsoft Windows 10, Microsoft Office Enterprise networking including Wireless & VOIP (configuration, security and maintenance) Web & Email filtering, Security solutions, Printer management User and Application management, device imaging and deployment Office 365, Google Workspace, Mobile devices Benefits: In addition to a competitive salary, our client offers: Company car provided Comprehensive training programs to enhance your skills Opportunities for career advancement within a growing company A supportive and collaborative work environment How to apply for the role: If you have the skills and experience required for this position, click "apply" today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents. You must be authorised to work in the UK. No agencies please. Flat Fee Recruiter is an advertising agency promoting this role on behalf of the employer. You will be contacted directly by the employer and not Flat Fee Recruiter should they wish to move forward with your application. Other suitable skills and experience include IT Service Engineer, IT, IT Support, IT Support Engineer, Network Engineer, IT Jobs, IT Field Engineer, 1st Line Support, 2nd Line Support, 3rd Line Support, IT Support Technician.
Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started. Every month, billions of people access Meta products using mobile devices from across the world. Our mobile teams constantly push the boundaries of the user experience across all our apps, including Facebook, Instagram, WhatsApp, Messenger, and more, as a leader in an exciting and fast-paced industry that is evolving daily. We are seeking full-time Android Developers to join our mobile teams. As an Android Software Engineer, you will specialize in building elegant products on world-class technologies that bring our social experiences to billions of people, anytime and anywhere.We are looking for developers with experience in user interfaces, infrastructure, and/or tools supporting applications on Android using the Android SDK. If you are interested in joining a world-class team of passionate people who like to work hard and play hard, we look forward to hearing from you soon! Responsibilities Lead complex technical or product efforts involving many engineers Provide technical guidance and mentorship to peers Work closely with our product and design teams to build new and innovative application experiences for Android Implement custom native user interfaces using the latest Android programming techniques Build reusable Android software components for interfacing with our back-end platforms Analyze and optimize UI and infrastructure application code for quality, efficiency, and performance Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience. Experience of object-oriented software development experience Experience building Android applications in Kotlin/Java using Android SDK Demonstrated experience driving change within an organization and leading complex technical projects Experience building maintainable and testable code bases, including API design and unit testing techniques Experience with multithreading programming and mobile memory management WhatsApp is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. We may use your information to maintain the safety and security of Facebook, its employees, and others as required or permitted by law. You may view Facebook's Pay Transparency Policy and Equal Employment Opportunity is the Law notice by clicking on their corresponding links. Additionally, WhatsApp participates in the E-Verify program in certain locations, as required by law. WhatsApp is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at .
Apr 30, 2024
Full time
Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started. Every month, billions of people access Meta products using mobile devices from across the world. Our mobile teams constantly push the boundaries of the user experience across all our apps, including Facebook, Instagram, WhatsApp, Messenger, and more, as a leader in an exciting and fast-paced industry that is evolving daily. We are seeking full-time Android Developers to join our mobile teams. As an Android Software Engineer, you will specialize in building elegant products on world-class technologies that bring our social experiences to billions of people, anytime and anywhere.We are looking for developers with experience in user interfaces, infrastructure, and/or tools supporting applications on Android using the Android SDK. If you are interested in joining a world-class team of passionate people who like to work hard and play hard, we look forward to hearing from you soon! Responsibilities Lead complex technical or product efforts involving many engineers Provide technical guidance and mentorship to peers Work closely with our product and design teams to build new and innovative application experiences for Android Implement custom native user interfaces using the latest Android programming techniques Build reusable Android software components for interfacing with our back-end platforms Analyze and optimize UI and infrastructure application code for quality, efficiency, and performance Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience. Experience of object-oriented software development experience Experience building Android applications in Kotlin/Java using Android SDK Demonstrated experience driving change within an organization and leading complex technical projects Experience building maintainable and testable code bases, including API design and unit testing techniques Experience with multithreading programming and mobile memory management WhatsApp is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. We may use your information to maintain the safety and security of Facebook, its employees, and others as required or permitted by law. You may view Facebook's Pay Transparency Policy and Equal Employment Opportunity is the Law notice by clicking on their corresponding links. Additionally, WhatsApp participates in the E-Verify program in certain locations, as required by law. WhatsApp is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at .
Desktop Techbar Engineer: Senior Level 6 months initial Contract £27.00/hour Inside IR35 - On-site Essential Skills: ITIL Foundation Certification, Financial experience, Professional IT experience, Consultancy role experience, Techbar experience, Citrix technologies, O365, M365, 2nd Line Support, Infrastructure knowledge. Location: Liverpool Street, Central London The client is offering the option to work on-site for five days a week from 9:00 am to 6:00 pm. The Role: In the role of a Desktop Techbar Engineer, you will have the main responsibility of providing 2 nd Line Support for the banking corporation. For this desktop role, you will need to use various tools such as MS Windows, Citrix Receiver, MS Office, line-of-business applications, and limited-scope applications. You will also work with desk-side equipment such as laptops, peripherals like video cameras, auxiliary devices like telephone handsets and headsets, and mobile phones. This role will be in a Non-Trading floor environment. Key Responsibilities: Provide exceptional support for both walk-up and email requests by expertly managing tickets and promptly escalating them as necessary. Support to walk-up and email requests, dealing with tickets and escalating as required. Collaborate with relevant parties, arrange, and oversee the process of escalating issues to the appropriate 3rd-level support groups. Keep a close eye on the progress until the resolution is achieved. Responsible for managing different IT systems, including building, and configuring desktop computers, installing application software, administering SCCM, and maintaining printing services. Key Experience: Possess a robust understanding of the Windows Desktop environment. Having a solid understanding of Citrix client/VDI technologies and concepts is essential. Possesses practical skills in administering and troubleshooting Microsoft Desktop technologies, as well as engineering skills in the same domain. Desirable Skills: Having experience working in data centre environments where business-critical applications run. A high understanding of virtualised computing environments and modern enterprise data centre technologies. Having a strong grasp of security concepts and how to apply them to the Client Computing estate is essential. University Graduate Desktop Techbar Engineer: Senior Level 6 months initial Contract £27.00/hour Inside IR35 - On-site Essential Skills: ITIL Foundation Certification, Financial experience, Professional IT experience, Consultancy role experience, Techbar experience, Citrix technologies, O365, M365, 2nd Line Support, Infrastructure knowledge. Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy
Apr 29, 2024
Full time
Desktop Techbar Engineer: Senior Level 6 months initial Contract £27.00/hour Inside IR35 - On-site Essential Skills: ITIL Foundation Certification, Financial experience, Professional IT experience, Consultancy role experience, Techbar experience, Citrix technologies, O365, M365, 2nd Line Support, Infrastructure knowledge. Location: Liverpool Street, Central London The client is offering the option to work on-site for five days a week from 9:00 am to 6:00 pm. The Role: In the role of a Desktop Techbar Engineer, you will have the main responsibility of providing 2 nd Line Support for the banking corporation. For this desktop role, you will need to use various tools such as MS Windows, Citrix Receiver, MS Office, line-of-business applications, and limited-scope applications. You will also work with desk-side equipment such as laptops, peripherals like video cameras, auxiliary devices like telephone handsets and headsets, and mobile phones. This role will be in a Non-Trading floor environment. Key Responsibilities: Provide exceptional support for both walk-up and email requests by expertly managing tickets and promptly escalating them as necessary. Support to walk-up and email requests, dealing with tickets and escalating as required. Collaborate with relevant parties, arrange, and oversee the process of escalating issues to the appropriate 3rd-level support groups. Keep a close eye on the progress until the resolution is achieved. Responsible for managing different IT systems, including building, and configuring desktop computers, installing application software, administering SCCM, and maintaining printing services. Key Experience: Possess a robust understanding of the Windows Desktop environment. Having a solid understanding of Citrix client/VDI technologies and concepts is essential. Possesses practical skills in administering and troubleshooting Microsoft Desktop technologies, as well as engineering skills in the same domain. Desirable Skills: Having experience working in data centre environments where business-critical applications run. A high understanding of virtualised computing environments and modern enterprise data centre technologies. Having a strong grasp of security concepts and how to apply them to the Client Computing estate is essential. University Graduate Desktop Techbar Engineer: Senior Level 6 months initial Contract £27.00/hour Inside IR35 - On-site Essential Skills: ITIL Foundation Certification, Financial experience, Professional IT experience, Consultancy role experience, Techbar experience, Citrix technologies, O365, M365, 2nd Line Support, Infrastructure knowledge. Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy
Our reputable and award-winning client is seeking an IT Support Engineer to join their team in Saint Leonards. MFK Recruitment has successfully placed 32 IT candidates to the group in the past 5 years, 24 are still with the company! Our client is well known for retaining their employees, due to the culture and career progression opportunities. The company specialises in the design, implementation, and support of a range of Cloud services and business applications including I.T. managed services, I.T. infrastructure support, hosted collaboration, and mobile communication solutions. What will the IT Support Engineer be doing day-to-day? This is an opportunity to work for a dynamic and fast-growing organisation. The purpose of the role is to install and support IT systems and infrastructure for our clients. We are looking for a capable Technical Engineer (2nd line level) with a proven history supporting and maintaining on-premise and cloud environments, and experience working for an MSP implementing and administering Microsoft Azure, Microsoft 365 suite, Hyper-V & Telecoms systems. Overview of the IT Support Engineer role: Provide technical support for a wide variety of current and new technologies for a range of SMB and Enterprise clients. Provide technical guidance and resolve issues within SLA guidelines. Assist with managing company internal IT systems. Work closely with Sales Account Managers and clients to develop proposals that are technically ratified. Assist with IT project implementations, from planning and design, through to completion. Accurately record all support calls in our ticket management system Proactively monitor support queues and respond in a timely way Maintain all internal performance targets Carry out scheduled maintenance and updates on client environments Always follow a best practice approach to cyber and network security Maintain a polite and professional approach at all times Liaise with third party vendors to resolve customer issues where necessary Prepare hardware prior to delivery including deploying OS image, Microsoft 365, security application Assist with onsite client deployments Visit client sites to conclude escalated helpdesk support cases IT Support Engineer - Skills and experience: Microsoft technologies: 365, Azure, Windows, AD, Server OS Cyber security: firewalls, web filters, advanced protection and recovery Networking: Configuring, maintaining & troubleshooting Cloud technologies: 365, Azure, SharePoint, OneDrive Configuring & maintaining devices with Microsoft Endpoint Management Virtualisation: VMware / Hyper-V Backup solutions: On-prem & cloud Telecoms: Microsoft Teams & Splicecom systems OS Support: Windows & Apple Willing to travel to customer sites Flexible with work hours, successful candidate will take part in an extended support rota A passion for a wide range of enterprise grade infrastructure technology is essential (networking, server and endpoint, cloud, security) Experience of working with and supporting a range of information technologies. A minimum of three years' experience in a similar IT role Desirable Qualifications: Microsoft Certified - Azure or 365 related Cisco CompTIA
Apr 29, 2024
Full time
Our reputable and award-winning client is seeking an IT Support Engineer to join their team in Saint Leonards. MFK Recruitment has successfully placed 32 IT candidates to the group in the past 5 years, 24 are still with the company! Our client is well known for retaining their employees, due to the culture and career progression opportunities. The company specialises in the design, implementation, and support of a range of Cloud services and business applications including I.T. managed services, I.T. infrastructure support, hosted collaboration, and mobile communication solutions. What will the IT Support Engineer be doing day-to-day? This is an opportunity to work for a dynamic and fast-growing organisation. The purpose of the role is to install and support IT systems and infrastructure for our clients. We are looking for a capable Technical Engineer (2nd line level) with a proven history supporting and maintaining on-premise and cloud environments, and experience working for an MSP implementing and administering Microsoft Azure, Microsoft 365 suite, Hyper-V & Telecoms systems. Overview of the IT Support Engineer role: Provide technical support for a wide variety of current and new technologies for a range of SMB and Enterprise clients. Provide technical guidance and resolve issues within SLA guidelines. Assist with managing company internal IT systems. Work closely with Sales Account Managers and clients to develop proposals that are technically ratified. Assist with IT project implementations, from planning and design, through to completion. Accurately record all support calls in our ticket management system Proactively monitor support queues and respond in a timely way Maintain all internal performance targets Carry out scheduled maintenance and updates on client environments Always follow a best practice approach to cyber and network security Maintain a polite and professional approach at all times Liaise with third party vendors to resolve customer issues where necessary Prepare hardware prior to delivery including deploying OS image, Microsoft 365, security application Assist with onsite client deployments Visit client sites to conclude escalated helpdesk support cases IT Support Engineer - Skills and experience: Microsoft technologies: 365, Azure, Windows, AD, Server OS Cyber security: firewalls, web filters, advanced protection and recovery Networking: Configuring, maintaining & troubleshooting Cloud technologies: 365, Azure, SharePoint, OneDrive Configuring & maintaining devices with Microsoft Endpoint Management Virtualisation: VMware / Hyper-V Backup solutions: On-prem & cloud Telecoms: Microsoft Teams & Splicecom systems OS Support: Windows & Apple Willing to travel to customer sites Flexible with work hours, successful candidate will take part in an extended support rota A passion for a wide range of enterprise grade infrastructure technology is essential (networking, server and endpoint, cloud, security) Experience of working with and supporting a range of information technologies. A minimum of three years' experience in a similar IT role Desirable Qualifications: Microsoft Certified - Azure or 365 related Cisco CompTIA
We're in search of an End User Technology Analyst based in London to join an EMEA End User Technology Team within Global Technology & Operations. This role encompasses the delivery, adoption, and support of various end user and workplace technologies across EMEA offices. Responsibilities include managing the desktop computing environment, mobile devices, communication tools, file services, telephony, and desktop software. Key Responsibilities: Act as a trusted advisor and relationship manager for business users, aligning with global technology management. Collaborate with product management, engineering teams, and business-aligned technology groups to provide feedback and engage in new solution development. Manage customer expectations and enhance client experience through quantitative metrics and solicited feedback. Serve as a subject matter expert on end-user technology, supporting the product portfolio. Take ownership of incident tickets, service requests, and knowledge articles, facilitating communication across technology teams. Drive product training and adoption initiatives, including end-user and new hire training. Manage the new hire experience from setup to training. Lead workplace technology planning and buildouts for new offices, as well as regular maintenance activities. Oversee hardware procurement, disposal, asset management, and regional mobile phone plans. Collaborate with Audio Visual Services team to ensure excellent client experiences. Partner with infrastructure teams for smart hands support and occasional travel to satellite offices. Skills: Deep interest in technology and high energy. Strong interpersonal and communication skills. Proficient in business and technical writing. Demonstrated ability in corporate communication. Strong executive presence and presentation skills. Specialized Knowledge: Understanding of IT Service Management practices and experience with ITSM programs like ServiceNow. Excellent troubleshooting and problem-solving skills. Knowledge of Windows and Apple operating systems, Microsoft Active Directory, Cisco desktop phones, VDI, and PC/server hardware.
Apr 27, 2024
Full time
We're in search of an End User Technology Analyst based in London to join an EMEA End User Technology Team within Global Technology & Operations. This role encompasses the delivery, adoption, and support of various end user and workplace technologies across EMEA offices. Responsibilities include managing the desktop computing environment, mobile devices, communication tools, file services, telephony, and desktop software. Key Responsibilities: Act as a trusted advisor and relationship manager for business users, aligning with global technology management. Collaborate with product management, engineering teams, and business-aligned technology groups to provide feedback and engage in new solution development. Manage customer expectations and enhance client experience through quantitative metrics and solicited feedback. Serve as a subject matter expert on end-user technology, supporting the product portfolio. Take ownership of incident tickets, service requests, and knowledge articles, facilitating communication across technology teams. Drive product training and adoption initiatives, including end-user and new hire training. Manage the new hire experience from setup to training. Lead workplace technology planning and buildouts for new offices, as well as regular maintenance activities. Oversee hardware procurement, disposal, asset management, and regional mobile phone plans. Collaborate with Audio Visual Services team to ensure excellent client experiences. Partner with infrastructure teams for smart hands support and occasional travel to satellite offices. Skills: Deep interest in technology and high energy. Strong interpersonal and communication skills. Proficient in business and technical writing. Demonstrated ability in corporate communication. Strong executive presence and presentation skills. Specialized Knowledge: Understanding of IT Service Management practices and experience with ITSM programs like ServiceNow. Excellent troubleshooting and problem-solving skills. Knowledge of Windows and Apple operating systems, Microsoft Active Directory, Cisco desktop phones, VDI, and PC/server hardware.
3rd Line IT Support Engineer Oxfordshire / On-Site with occasional travel £40,000 - £45,000 + bonus, share scheme, private dental and medical, a generous pension and more Full Time / Permanent The Role and Company My client, a well-established professional services organisation, is looking for an experienced 3rd Line IT Support Engineer to join their small but growing in-house IT Team. The role will be a combination of both support (2nd and 3rd Line) and exciting project work working closely with the IT Manager and other IT Engineers. The role will be based just north of Oxford with very occasional travel to other offices in the UK. Responsibilities Configure and deploy infrastructure items including servers, networks, and all IT peripherals, for example: printers, scanners, mobiles devices, laptops and thin clients. Monitor and manage the IT systems using appropriate tools, and with the aid of the IT suppliers where appropriate, in order to maximise performance and uptime. Be an effective point of contact for internal IT, resolving issues or referring to 3rd parties as appropriate Support the Helpdesk Team - providing escalation to telephone support, and 1st - 3rd line support as this role is the primary escalation / cover point for the 1st/2nd line Helpdesk team. Identify areas where improvements can be made in the IT service. Take responsibility for assigned Projects and deliver them to time, cost and quality. Maintaining a high level of Cyber Security awareness and being proactive in securing our infrastructure and systems. Mentor and train other members of the Internal IT Team. Skills and Experience required Previous IT support experience, ideally 3rd line level but strong 2nd line experience is considered Good team player with flexible approach to working environment Experience with VMware virtualisation and ideally some Citrix knowledge Experience supporting and implementing Microsoft Windows Server and Microsoft SQL Supporting Microsoft Office 365 including: Email, Teams, OneDrive, SharePoint Good working knowledge of Multi-Factor Authentication Good working knowledge of networking: Firewalls, Switches, Patching and Wi-Fi Experience of supporting backup tools such as Veeam Supporting Domain Services including Active Directory and Group Policy Ability to deliver major system upgrades, complete change control and project work Good documentation skills with an eye for details and accuracy: technical change controls, user guides, business processes, standards, policies and procedures Please apply via the link or contact for more information. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Apr 27, 2024
Full time
3rd Line IT Support Engineer Oxfordshire / On-Site with occasional travel £40,000 - £45,000 + bonus, share scheme, private dental and medical, a generous pension and more Full Time / Permanent The Role and Company My client, a well-established professional services organisation, is looking for an experienced 3rd Line IT Support Engineer to join their small but growing in-house IT Team. The role will be a combination of both support (2nd and 3rd Line) and exciting project work working closely with the IT Manager and other IT Engineers. The role will be based just north of Oxford with very occasional travel to other offices in the UK. Responsibilities Configure and deploy infrastructure items including servers, networks, and all IT peripherals, for example: printers, scanners, mobiles devices, laptops and thin clients. Monitor and manage the IT systems using appropriate tools, and with the aid of the IT suppliers where appropriate, in order to maximise performance and uptime. Be an effective point of contact for internal IT, resolving issues or referring to 3rd parties as appropriate Support the Helpdesk Team - providing escalation to telephone support, and 1st - 3rd line support as this role is the primary escalation / cover point for the 1st/2nd line Helpdesk team. Identify areas where improvements can be made in the IT service. Take responsibility for assigned Projects and deliver them to time, cost and quality. Maintaining a high level of Cyber Security awareness and being proactive in securing our infrastructure and systems. Mentor and train other members of the Internal IT Team. Skills and Experience required Previous IT support experience, ideally 3rd line level but strong 2nd line experience is considered Good team player with flexible approach to working environment Experience with VMware virtualisation and ideally some Citrix knowledge Experience supporting and implementing Microsoft Windows Server and Microsoft SQL Supporting Microsoft Office 365 including: Email, Teams, OneDrive, SharePoint Good working knowledge of Multi-Factor Authentication Good working knowledge of networking: Firewalls, Switches, Patching and Wi-Fi Experience of supporting backup tools such as Veeam Supporting Domain Services including Active Directory and Group Policy Ability to deliver major system upgrades, complete change control and project work Good documentation skills with an eye for details and accuracy: technical change controls, user guides, business processes, standards, policies and procedures Please apply via the link or contact for more information. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
IT Technical Support EngineerGloucestershire£27,500 Are you an IT graduate or have 1 to 2 years of experience in an IT Support Capacity? Want to be involved in helping to shape a company's digital road map, including AI integration and AR/VR applications? Interested in occasional overseas travel to international sites? Read on! This role will see you as a crucial member of this businesses internal and impactful IT team! You will contribute to the support and enhancement of the IT infrastructure, ensuring seamless connectivity and availability of their IT systems across the entire organisation. Job Description Provisioning, maintaining, monitoring, and supporting end-user hardware, operating systems, and client software. Managing and supporting IT infrastructure equipment, including physical and virtual servers, storage arrays, network switches, firewalls, wireless access points, phone systems, and mobile devices. Responding to technical support calls from staff members or clients, providing effective communication to resolve issues promptly. Testing disaster recovery procedures to ensure business continuity. Assisting with ad-hoc project work for the Group IT department. Person Specification Previous experience providing 1st and 2nd line IT support is essential. Knowledge and experience of supporting a mixture of Hardware and Software vendors and platforms. Experience with Microsoft Azure and Office 365. Knowledge or experience of Oracle and SQL database management and Crystal Reports is desirable but NOT essential.
Apr 26, 2024
Full time
IT Technical Support EngineerGloucestershire£27,500 Are you an IT graduate or have 1 to 2 years of experience in an IT Support Capacity? Want to be involved in helping to shape a company's digital road map, including AI integration and AR/VR applications? Interested in occasional overseas travel to international sites? Read on! This role will see you as a crucial member of this businesses internal and impactful IT team! You will contribute to the support and enhancement of the IT infrastructure, ensuring seamless connectivity and availability of their IT systems across the entire organisation. Job Description Provisioning, maintaining, monitoring, and supporting end-user hardware, operating systems, and client software. Managing and supporting IT infrastructure equipment, including physical and virtual servers, storage arrays, network switches, firewalls, wireless access points, phone systems, and mobile devices. Responding to technical support calls from staff members or clients, providing effective communication to resolve issues promptly. Testing disaster recovery procedures to ensure business continuity. Assisting with ad-hoc project work for the Group IT department. Person Specification Previous experience providing 1st and 2nd line IT support is essential. Knowledge and experience of supporting a mixture of Hardware and Software vendors and platforms. Experience with Microsoft Azure and Office 365. Knowledge or experience of Oracle and SQL database management and Crystal Reports is desirable but NOT essential.