D365 F&O Solution Architect Remote I'm working with a high-end end user technology company to support them on their search for a D365 F&O Solution Architect. The successful candidate will support with future technology initiatives and ensuring they align with the companies future plans. It's a great opportunity to work with a growing Microsoft partner. Some key responsibilities include: Driving best practice across solutions Be an SME when it comes to the architecture of D365 F&O solutions, with a particular focus on finance Work with stakeholders including vendors Be a technology leader - champion new solutions in regards to technology To be considered for the role you should: Have demonstrable experience of Dynamics 365 F&O Particularly strong when it comes to finance solutions Implementation and transformation delivery experience Architecture experience on an enterprise level Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
May 01, 2024
Full time
D365 F&O Solution Architect Remote I'm working with a high-end end user technology company to support them on their search for a D365 F&O Solution Architect. The successful candidate will support with future technology initiatives and ensuring they align with the companies future plans. It's a great opportunity to work with a growing Microsoft partner. Some key responsibilities include: Driving best practice across solutions Be an SME when it comes to the architecture of D365 F&O solutions, with a particular focus on finance Work with stakeholders including vendors Be a technology leader - champion new solutions in regards to technology To be considered for the role you should: Have demonstrable experience of Dynamics 365 F&O Particularly strong when it comes to finance solutions Implementation and transformation delivery experience Architecture experience on an enterprise level Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Your new company Hays is working with a fashion brand and online retailer going through exponential growth in the UK and internationally. This dynamic company counts teams involved in design, procurement, marketing, e-commerce, finance and customer service. Their finance and accounts team is looking for an ambitious data analyst with great passion and eager to get involved in a team and company with great culture and opportunities for growth. Your new role The Data Analyst will be responsible for analysing large datasets, extracting meaningful insights and providing actionable recommendations to support strategic decision-making across the organisation. You will be reporting to the finance manager and be able to extract and use transactional data from different payment platforms. You will be capable of developing KPI dashboards and performing data analysis to identify trends. You will collaborate with stakeholders and other teams to define analytical requirements and develop dashboards, reports and visualisations to communicate key insights. You will have some experience with credit balances and accounts, ideally using Oracle Netsuite or other ERP accounting software. What you'll need to succeed Experience as a data analyst with expertise in data manipulation, analysis and visualisation Strong analytical skills in a commercial environment Working experience with data visualisation tools such as Tableau, Power BI, Matplotlib or Seaborn Knowledge of programming languages for data analysis and manipulation like SQL, Python or R are desirable Exposure to using Oracle Netsuite or other ERP accounting software What you'll get in return £35,000 annual salary Full time permanent position Hybrid working (2 days per week WFH) after completing 3 months' probation 25 day annual leave plus pension contribution Clear progression programme and opportunities to grow Great company culture benefits, like Wellbeing Wednesday, monthly team treats, organisational coach What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
May 01, 2024
Full time
Your new company Hays is working with a fashion brand and online retailer going through exponential growth in the UK and internationally. This dynamic company counts teams involved in design, procurement, marketing, e-commerce, finance and customer service. Their finance and accounts team is looking for an ambitious data analyst with great passion and eager to get involved in a team and company with great culture and opportunities for growth. Your new role The Data Analyst will be responsible for analysing large datasets, extracting meaningful insights and providing actionable recommendations to support strategic decision-making across the organisation. You will be reporting to the finance manager and be able to extract and use transactional data from different payment platforms. You will be capable of developing KPI dashboards and performing data analysis to identify trends. You will collaborate with stakeholders and other teams to define analytical requirements and develop dashboards, reports and visualisations to communicate key insights. You will have some experience with credit balances and accounts, ideally using Oracle Netsuite or other ERP accounting software. What you'll need to succeed Experience as a data analyst with expertise in data manipulation, analysis and visualisation Strong analytical skills in a commercial environment Working experience with data visualisation tools such as Tableau, Power BI, Matplotlib or Seaborn Knowledge of programming languages for data analysis and manipulation like SQL, Python or R are desirable Exposure to using Oracle Netsuite or other ERP accounting software What you'll get in return £35,000 annual salary Full time permanent position Hybrid working (2 days per week WFH) after completing 3 months' probation 25 day annual leave plus pension contribution Clear progression programme and opportunities to grow Great company culture benefits, like Wellbeing Wednesday, monthly team treats, organisational coach What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
IT Support Analyst The MRC's Laboratory of Medical Sciences (LMS) is a scientific institute with a unique computing environment using Windows, Mac, and Linux. Supporting world class scientific research, you will be part of a team that delivers ICT services that enable pioneering science to take place. The primary function of this role is to provide computing infrastructure and scientific applications support. If you are an experienced, highly motivated, hands-on IT professional with a drive to succeed and passion for personal development in different aspects of Computing, this is your chance to develop and deliver at the highest level. Our unique IT infrastructure will expose you to a diverse computing environment that uses large scale storage, HPC, virtualisation technologies supporting cutting-edge scientific equipment. LMS contains a diverse workforce generating a variety of eclectic requests and challenges. Responsibilities You will have an opportunity to support the LMS alongside a multiskilled small team of IT professionals in the LMS's Computing Facility based in the new building. You will be providing user focussed IT support, resolving incidents and fulfilling requests from the user community. You will take part in application design and development to determine client needs and ensure that product adheres to specifications and standards. You will also liaise with Imperial College London (ICL) and ICL Healthcare NHS Trust; stakeholders in the work that takes place at the LMS and shared IT resources with ICL. Key Technical Skills 1st-2nd and some 3rd line IT support across the IT estate Managing, monitoring, triaging, and responding to IT requests via the IT ticketing system and IT helpdesk email Installing, troubleshooting and maintaining operating systems, software updates and releases across a Windows, Mac and Linux environment Ability to coordinate repair of device hardware failures Ability to set up and work with mobile devices Support the team to deliver storage and backup solutions in line with application functionality Understanding of High Performance Computing and compute cluster hardware We offer a wide range of employee benefits, including access to Edenred which is a payment and discount portal, 30 days annual leave, a defined benefit pension scheme, family friendly policies, and support with CPD. For more details, visit benefits of working for UKRI. We are committed to advancing EDI and as "Disability Confident" employers, we guarantee to interview all applicants with disabilities who meet the minimum criteria for the vacancy. Learn more about some of our workplace inclusion initiatives. To apply, please cliick apply and upload your CV, the names and contacts of two references, along with a cover letter stating why you are applying for this post (providing evidence against the requirements of the job as per as per the Job Description and Person Specification). Please quote reference number LMS 2406. This job does not fulfil the UK Government minimum salary criterion for obtaining sponsored migrant worker status, we will be unable to apply for sponsorship for anyone not eligible to work in the UK. Closing date: 21 May 2024
May 01, 2024
Full time
IT Support Analyst The MRC's Laboratory of Medical Sciences (LMS) is a scientific institute with a unique computing environment using Windows, Mac, and Linux. Supporting world class scientific research, you will be part of a team that delivers ICT services that enable pioneering science to take place. The primary function of this role is to provide computing infrastructure and scientific applications support. If you are an experienced, highly motivated, hands-on IT professional with a drive to succeed and passion for personal development in different aspects of Computing, this is your chance to develop and deliver at the highest level. Our unique IT infrastructure will expose you to a diverse computing environment that uses large scale storage, HPC, virtualisation technologies supporting cutting-edge scientific equipment. LMS contains a diverse workforce generating a variety of eclectic requests and challenges. Responsibilities You will have an opportunity to support the LMS alongside a multiskilled small team of IT professionals in the LMS's Computing Facility based in the new building. You will be providing user focussed IT support, resolving incidents and fulfilling requests from the user community. You will take part in application design and development to determine client needs and ensure that product adheres to specifications and standards. You will also liaise with Imperial College London (ICL) and ICL Healthcare NHS Trust; stakeholders in the work that takes place at the LMS and shared IT resources with ICL. Key Technical Skills 1st-2nd and some 3rd line IT support across the IT estate Managing, monitoring, triaging, and responding to IT requests via the IT ticketing system and IT helpdesk email Installing, troubleshooting and maintaining operating systems, software updates and releases across a Windows, Mac and Linux environment Ability to coordinate repair of device hardware failures Ability to set up and work with mobile devices Support the team to deliver storage and backup solutions in line with application functionality Understanding of High Performance Computing and compute cluster hardware We offer a wide range of employee benefits, including access to Edenred which is a payment and discount portal, 30 days annual leave, a defined benefit pension scheme, family friendly policies, and support with CPD. For more details, visit benefits of working for UKRI. We are committed to advancing EDI and as "Disability Confident" employers, we guarantee to interview all applicants with disabilities who meet the minimum criteria for the vacancy. Learn more about some of our workplace inclusion initiatives. To apply, please cliick apply and upload your CV, the names and contacts of two references, along with a cover letter stating why you are applying for this post (providing evidence against the requirements of the job as per as per the Job Description and Person Specification). Please quote reference number LMS 2406. This job does not fulfil the UK Government minimum salary criterion for obtaining sponsored migrant worker status, we will be unable to apply for sponsorship for anyone not eligible to work in the UK. Closing date: 21 May 2024
Senior Business Systems Analyst - Automation and Low/No Code Specialist Hybrid working - 50/50 split Circa £70,000 + excellent benefits Are you an aspiring leader with a passion for automation and leveraging Microsoft technologies to drive business innovation? Join my clients dynamic organisation in Newcastle as a Senior Business Systems Analyst, where you'll lead initiatives focused on automation, low/no code solutions, and maximising the potential of Microsoft technologies. Key Responsibilities: Strategic Leadership: Provide strategic direction and leadership in the adoption and implementation of automation solutions, leveraging low/no code platforms and Microsoft technologies to drive efficiency and productivity across the organisation. Requirements Management: Lead the development and sign-off of Requirements Specification documents for automation projects, collaborating closely with stakeholders to ensure alignment with business objectives. Change Management: Drive effective change management processes for automation initiatives, overseeing modifications to project documentation and ensuring clarity and consistency throughout the project lifecycle. Cross-Functional Collaboration: Foster collaboration and communication across departments, serving as a liaison between technical teams and business units to ensure seamless project delivery. Team Mentorship: Mentor and support junior members of the team, providing guidance and expertise in automation and low/no code solutions to help them grow and develop in their roles. Technical Experience Required: Power Platform - specifically Power Apps & Power Automate Automation tools such as PowerShell, RBA, UIPath Experience working in an Azure environment Exposure to alternative low / no code technologies would be a bonus Skills / Experience Required: Leadership Experience: Previous experience in a leadership role within an end-user organisation, with a focus on driving automation initiatives and leveraging low/no code platforms. Analytical Expertise: Strong analytical skills, with the ability to gather and interpret business requirements and translate them into actionable automation solutions. Communication Skills: Excellent written and verbal communication skills, with the ability to effectively engage and influence stakeholders at all levels of the organisation. Technical Proficiency: Proficiency in Microsoft technologies, including Azure services, Dynamics Power Platform, and Power Apps, with a strong understanding of automation principles and low/no code development. This is an exceptional opportunity for an aspiring leader to make a significant impact in driving automation and innovation within our organisation. If you're ready to take on a leadership role and drive digital transformation using Microsoft technologies, we want to hear from you. Please send your CV for immediate review. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
May 01, 2024
Full time
Senior Business Systems Analyst - Automation and Low/No Code Specialist Hybrid working - 50/50 split Circa £70,000 + excellent benefits Are you an aspiring leader with a passion for automation and leveraging Microsoft technologies to drive business innovation? Join my clients dynamic organisation in Newcastle as a Senior Business Systems Analyst, where you'll lead initiatives focused on automation, low/no code solutions, and maximising the potential of Microsoft technologies. Key Responsibilities: Strategic Leadership: Provide strategic direction and leadership in the adoption and implementation of automation solutions, leveraging low/no code platforms and Microsoft technologies to drive efficiency and productivity across the organisation. Requirements Management: Lead the development and sign-off of Requirements Specification documents for automation projects, collaborating closely with stakeholders to ensure alignment with business objectives. Change Management: Drive effective change management processes for automation initiatives, overseeing modifications to project documentation and ensuring clarity and consistency throughout the project lifecycle. Cross-Functional Collaboration: Foster collaboration and communication across departments, serving as a liaison between technical teams and business units to ensure seamless project delivery. Team Mentorship: Mentor and support junior members of the team, providing guidance and expertise in automation and low/no code solutions to help them grow and develop in their roles. Technical Experience Required: Power Platform - specifically Power Apps & Power Automate Automation tools such as PowerShell, RBA, UIPath Experience working in an Azure environment Exposure to alternative low / no code technologies would be a bonus Skills / Experience Required: Leadership Experience: Previous experience in a leadership role within an end-user organisation, with a focus on driving automation initiatives and leveraging low/no code platforms. Analytical Expertise: Strong analytical skills, with the ability to gather and interpret business requirements and translate them into actionable automation solutions. Communication Skills: Excellent written and verbal communication skills, with the ability to effectively engage and influence stakeholders at all levels of the organisation. Technical Proficiency: Proficiency in Microsoft technologies, including Azure services, Dynamics Power Platform, and Power Apps, with a strong understanding of automation principles and low/no code development. This is an exceptional opportunity for an aspiring leader to make a significant impact in driving automation and innovation within our organisation. If you're ready to take on a leadership role and drive digital transformation using Microsoft technologies, we want to hear from you. Please send your CV for immediate review. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Your new company I'm working with the UK's leading developer and manager of retirement communities; they provide high quality homes to exacting specifications. This role is based in their Bournemouth Head Office, with the expectation that you will be required to travel to sites. Your new role You will support the IT delivery function in the configuration and deployment of IT assets, managing stock levels and supporting related procurement and deployment activity; holding a valid UK Driver's Licence is a must for this role. What you'll need to succeed Have at least 2 years' experience of configuring and installing Routers, Switches and Access Points Be able to demonstrate the relevant practical skills required for this role Be methodical and accurate. ITIL v3/4 Foundation and MCP certification qualified (is desirable) Demonstrate a high degree of personal integrity. Able to lift and carry equipment in a safe manner. What you'll get in return Competitive salary and bonus scheme Car Allowance Company pension scheme Life Assurance Professional Subscriptions paid for 24 days holiday (rising to 28) plus Bank Holidays 2 fully paid volunteering days per year Health benefits such as Remote GP, 24/7 access to EAP Services (including counsellors and legal advisors) and eyecare voucher. Cycle to work scheme! Colleagues Benefit Booklet with a range of store offers discounts and promotions. Family Friendly Policies Excellent development opportunities. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
May 01, 2024
Full time
Your new company I'm working with the UK's leading developer and manager of retirement communities; they provide high quality homes to exacting specifications. This role is based in their Bournemouth Head Office, with the expectation that you will be required to travel to sites. Your new role You will support the IT delivery function in the configuration and deployment of IT assets, managing stock levels and supporting related procurement and deployment activity; holding a valid UK Driver's Licence is a must for this role. What you'll need to succeed Have at least 2 years' experience of configuring and installing Routers, Switches and Access Points Be able to demonstrate the relevant practical skills required for this role Be methodical and accurate. ITIL v3/4 Foundation and MCP certification qualified (is desirable) Demonstrate a high degree of personal integrity. Able to lift and carry equipment in a safe manner. What you'll get in return Competitive salary and bonus scheme Car Allowance Company pension scheme Life Assurance Professional Subscriptions paid for 24 days holiday (rising to 28) plus Bank Holidays 2 fully paid volunteering days per year Health benefits such as Remote GP, 24/7 access to EAP Services (including counsellors and legal advisors) and eyecare voucher. Cycle to work scheme! Colleagues Benefit Booklet with a range of store offers discounts and promotions. Family Friendly Policies Excellent development opportunities. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Your new company Haysare working with a professional services organisation based in central Bristolto support them with the recruitment of 2x permanent Test Engineers. The rolesare offered on a hybrid basis and you could be predominantly home based, goinginto the office as and when required. The salary is up to £40,000pa and thereIs a fantastic benefits package on offer. Your new role Inthe role you'll join an agile delivery team and be responsible for a range oftesting (reliability, performance and quality) for the organisations technicalsolutions and services. You'll be responsible for both manual and automatedtesting working with various stakeholders in the IT directorate to providetechnical expertise when required. You will provide hands on testing acrossfunctional, nonfunctional and end-to-end testing. What you'll need to succeed Tobe suitable for this role you will need to have worked in a similar testengineer / analyst position ideally in an agile delivery / development team.You will need to have varied experience across functional and non-functionaltesting as well as manual and automation testing. You'll need knowledge ofscripting languages such as C# for test automation and have exposure with arange of test automation tools such as Selenium and Cypress. Exposure with testmanagement tools such as Jira and Azure DevOps will be beneficial. If you holda relevant certificate such as ISTQB that would be desirable. What you'll get in return Inreturn you'll work for a fantastic employer who offers excellent internaldevelopment and progression opportunity alongside a great culture and workenvironment. You will be able to work in a hybrid pattern and receive a salaryup to £40,000pa depending on experience and receive an excellent benefitspackage. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
May 01, 2024
Full time
Your new company Haysare working with a professional services organisation based in central Bristolto support them with the recruitment of 2x permanent Test Engineers. The rolesare offered on a hybrid basis and you could be predominantly home based, goinginto the office as and when required. The salary is up to £40,000pa and thereIs a fantastic benefits package on offer. Your new role Inthe role you'll join an agile delivery team and be responsible for a range oftesting (reliability, performance and quality) for the organisations technicalsolutions and services. You'll be responsible for both manual and automatedtesting working with various stakeholders in the IT directorate to providetechnical expertise when required. You will provide hands on testing acrossfunctional, nonfunctional and end-to-end testing. What you'll need to succeed Tobe suitable for this role you will need to have worked in a similar testengineer / analyst position ideally in an agile delivery / development team.You will need to have varied experience across functional and non-functionaltesting as well as manual and automation testing. You'll need knowledge ofscripting languages such as C# for test automation and have exposure with arange of test automation tools such as Selenium and Cypress. Exposure with testmanagement tools such as Jira and Azure DevOps will be beneficial. If you holda relevant certificate such as ISTQB that would be desirable. What you'll get in return Inreturn you'll work for a fantastic employer who offers excellent internaldevelopment and progression opportunity alongside a great culture and workenvironment. You will be able to work in a hybrid pattern and receive a salaryup to £40,000pa depending on experience and receive an excellent benefitspackage. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Your new company You will be working for a progressive law firm based in Bristol, with a variety of company benefits and excellent development opportunities to grow your career within the Data and Engineering Team. Your new role The roles primary responsibility will be the development and continuous improvement of data infrastructure, including working within the agile delivery teams to develop new solutions/enhancements and supporting the technical services team with any LIVE issues. You will also be responsible for building data solutions to requirements, root cause analysis and resolution of issues/bugs, demoing work to all levels of stakeholders in collaboration with various teams (e.g. project, training and adoption and IT support team), and providing technical expertise / guidance as required. Ensure any technical changes are made in accordance with the chosen delivery methodology in line with coding standards, deployment controls and testing frameworks. You will be the internal technical expert for work across data applications and be responsible for knowing what changes have been made to the base applications alongside understanding how partner frameworks can be leveraged appropriately. You'll play a critical role in delivering high-quality data solutions for efficient data processing, analysis and visualisation.Key accountabilities of the role include; Provide hands-on technical expertise to design and implement data-based solutions satisfying user requirements. Work collaboratively with internal teams and external partners in implementing the best solution for certain circumstances and requirements. Keep abreast of new technologies and be aware of industry standards, best practices, and trends. Work closely with our development partners to understand their capabilities and how we can leverage these as much as possible within the development process. Provide feedback, advise and informed opinion where appropriate. Ability to impart your knowledge to all types of internal and external stakeholders. What you'll need to succeed The essential skills you'll need to succeed in this role are; SQL Server Azure: Azure SQL, DataFactory (ETL), Logic Apps, Event Grid, Key Vaults, ARM templates (IAC), DevOps Pipelines (CI/CD) Power BI Git Dataverse SSIS KingswaySoft PowerShell Alongside the essential skills, there are a number of desired technical skills that would also be useful to possess Power Platform Peppermint CX365 Azure DevOps Other attributes; Communicates complex technical problems clearly either via demos, documentation and knowledge sharing to all manner of stakeholders. Able to listen and communicate to stakeholders to understand their challenges. Produce and maintain clear, effective documentation. Support the QA team with smoke testing and functional testing as and when required Able to understand 3rd Party applications, and how they interact with our features. Able to anticipate and advise of any unexpected implications of suggested system changes Working closely with BAs to clearly understand business requirements and questioning unclear requirements where necessary. Good communication in stand-ups, with stakeholders, and the rest of the project team Proactively identifies areas where certain solutions can be improved. Eager to learn and to proactively improve own knowledge through online training materials, blogs alongside sharing this with the wider team. Flexible, able to adapt quickly to changes. Able to remain calm under pressure. Provide guidance and support the users in their efforts to become proficient in the use of the applications. Microsoft certification in relevant data engineering areas preferably but not mandatory. What you'll get in return In return you will receive a competitive annual salary of £50,000 and the opportunity to work in an inclusive environment in which you can develop your skill set and develop the use of data within the organisation. You will also be eligible for a range of company benefit, including; Competitive pension scheme Private medical insurance Life Assurance 28 days annual leave Flexible holiday buy Lifestyle hour What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
May 01, 2024
Full time
Your new company You will be working for a progressive law firm based in Bristol, with a variety of company benefits and excellent development opportunities to grow your career within the Data and Engineering Team. Your new role The roles primary responsibility will be the development and continuous improvement of data infrastructure, including working within the agile delivery teams to develop new solutions/enhancements and supporting the technical services team with any LIVE issues. You will also be responsible for building data solutions to requirements, root cause analysis and resolution of issues/bugs, demoing work to all levels of stakeholders in collaboration with various teams (e.g. project, training and adoption and IT support team), and providing technical expertise / guidance as required. Ensure any technical changes are made in accordance with the chosen delivery methodology in line with coding standards, deployment controls and testing frameworks. You will be the internal technical expert for work across data applications and be responsible for knowing what changes have been made to the base applications alongside understanding how partner frameworks can be leveraged appropriately. You'll play a critical role in delivering high-quality data solutions for efficient data processing, analysis and visualisation.Key accountabilities of the role include; Provide hands-on technical expertise to design and implement data-based solutions satisfying user requirements. Work collaboratively with internal teams and external partners in implementing the best solution for certain circumstances and requirements. Keep abreast of new technologies and be aware of industry standards, best practices, and trends. Work closely with our development partners to understand their capabilities and how we can leverage these as much as possible within the development process. Provide feedback, advise and informed opinion where appropriate. Ability to impart your knowledge to all types of internal and external stakeholders. What you'll need to succeed The essential skills you'll need to succeed in this role are; SQL Server Azure: Azure SQL, DataFactory (ETL), Logic Apps, Event Grid, Key Vaults, ARM templates (IAC), DevOps Pipelines (CI/CD) Power BI Git Dataverse SSIS KingswaySoft PowerShell Alongside the essential skills, there are a number of desired technical skills that would also be useful to possess Power Platform Peppermint CX365 Azure DevOps Other attributes; Communicates complex technical problems clearly either via demos, documentation and knowledge sharing to all manner of stakeholders. Able to listen and communicate to stakeholders to understand their challenges. Produce and maintain clear, effective documentation. Support the QA team with smoke testing and functional testing as and when required Able to understand 3rd Party applications, and how they interact with our features. Able to anticipate and advise of any unexpected implications of suggested system changes Working closely with BAs to clearly understand business requirements and questioning unclear requirements where necessary. Good communication in stand-ups, with stakeholders, and the rest of the project team Proactively identifies areas where certain solutions can be improved. Eager to learn and to proactively improve own knowledge through online training materials, blogs alongside sharing this with the wider team. Flexible, able to adapt quickly to changes. Able to remain calm under pressure. Provide guidance and support the users in their efforts to become proficient in the use of the applications. Microsoft certification in relevant data engineering areas preferably but not mandatory. What you'll get in return In return you will receive a competitive annual salary of £50,000 and the opportunity to work in an inclusive environment in which you can develop your skill set and develop the use of data within the organisation. You will also be eligible for a range of company benefit, including; Competitive pension scheme Private medical insurance Life Assurance 28 days annual leave Flexible holiday buy Lifestyle hour What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
SharePoint Engineer £33,450 - £37,450 depending on experience Leeds, UK Hybrid - 4x a week on site in Leeds Are you a SharePoint specialist looking for your next challenge? Do you want to join a highly skilled team of like minded technical specialists, with the opportunity to learn new skills? My client is looking for an experienced SharePoint Engineer to come in and hit the ground running! You'll be the first POC for all SharePoint Online related queries whilst independently designing and developing new SharePoint sites to aid in the migration. Responsibilities and Overview: Act as the primary liaison for SharePoint Online and associated services within the IT Services team. Provide support and assistance to university staff using SharePoint, OneDrive, and Teams. Assist in migrating content from the existing intranet system and facilitate staff training for SharePoint transition. Support departments in SharePoint site analysis, design, and development. Develop migration plans for intranet content into SharePoint, collaborating with university departments Manage security and access permissions. Guide staff on SharePoint usage and communicate effectively with stakeholders. Person Specific: Experience designing and developing SharePoint sites Experience creating and managing user groups, security groups, and user permissions Demonstrable experience in SharePoint administration with hands-on experience customising SharePoint sites Excellent communication / interpersonal skills Experience working with Microsoft Exchange (2013 to 2019) and AD Group Policy (Desktop & Server) Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
May 01, 2024
Full time
SharePoint Engineer £33,450 - £37,450 depending on experience Leeds, UK Hybrid - 4x a week on site in Leeds Are you a SharePoint specialist looking for your next challenge? Do you want to join a highly skilled team of like minded technical specialists, with the opportunity to learn new skills? My client is looking for an experienced SharePoint Engineer to come in and hit the ground running! You'll be the first POC for all SharePoint Online related queries whilst independently designing and developing new SharePoint sites to aid in the migration. Responsibilities and Overview: Act as the primary liaison for SharePoint Online and associated services within the IT Services team. Provide support and assistance to university staff using SharePoint, OneDrive, and Teams. Assist in migrating content from the existing intranet system and facilitate staff training for SharePoint transition. Support departments in SharePoint site analysis, design, and development. Develop migration plans for intranet content into SharePoint, collaborating with university departments Manage security and access permissions. Guide staff on SharePoint usage and communicate effectively with stakeholders. Person Specific: Experience designing and developing SharePoint sites Experience creating and managing user groups, security groups, and user permissions Demonstrable experience in SharePoint administration with hands-on experience customising SharePoint sites Excellent communication / interpersonal skills Experience working with Microsoft Exchange (2013 to 2019) and AD Group Policy (Desktop & Server) Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Senior SQLdeveloper requird for an investment management client You will be joining a global investment management firm committed to delivering better outcomes for its clients. As a SQL Developer within the Technology team , you will be instrumental in building out the Enterprise Warehouse and the database backend of the accounting platform. This platform handles large volumes of rapidly processed data and is transitioning from batch processing to real-time operations. You will have the opportunity to ultimately take over complete ownership of the platform and management of the offshore team. The application includes the private client accounting platform, with some institutional data feeding through and eventually all institutional accounting will be moved to the new platfrom. This is a critical application used by the business for start of day trading, performance, client reporting, with many stakeholders across the business. Key Responsibilities Collaborate with a team of offshore developers and QA professionals, alongside the London Technical Lead Develop SQL Server code (T-SQL) and utilize SSIS for data integration. Create data marts to support reporting and analytics. Provide production support for critical applications. Attend senior business stakeholder meetings. Analyse data warehouse systems and create technical requirements. Qualifications Experience : Mid - level development experience. Industry : Financial industry experience is preferred but not mandatory. Analytical Mindset : Logical and analytical approach to problem-solving. Ownership and Collaboration : Take ownership of tasks and collaborate effectively Technical Skills : SQL Server : Proficiency in SQL Server development. T-SQL : Strong skills in Transact-SQL. SSIS : Experience with SQL Server Integration Services. SQL : Understanding of SQL query optimization and performance enhancements. Service Broker : Familiarity with Service Broker (good to have). Large Application Databases : Knowledge of building large, scalable databases Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
May 01, 2024
Full time
Senior SQLdeveloper requird for an investment management client You will be joining a global investment management firm committed to delivering better outcomes for its clients. As a SQL Developer within the Technology team , you will be instrumental in building out the Enterprise Warehouse and the database backend of the accounting platform. This platform handles large volumes of rapidly processed data and is transitioning from batch processing to real-time operations. You will have the opportunity to ultimately take over complete ownership of the platform and management of the offshore team. The application includes the private client accounting platform, with some institutional data feeding through and eventually all institutional accounting will be moved to the new platfrom. This is a critical application used by the business for start of day trading, performance, client reporting, with many stakeholders across the business. Key Responsibilities Collaborate with a team of offshore developers and QA professionals, alongside the London Technical Lead Develop SQL Server code (T-SQL) and utilize SSIS for data integration. Create data marts to support reporting and analytics. Provide production support for critical applications. Attend senior business stakeholder meetings. Analyse data warehouse systems and create technical requirements. Qualifications Experience : Mid - level development experience. Industry : Financial industry experience is preferred but not mandatory. Analytical Mindset : Logical and analytical approach to problem-solving. Ownership and Collaboration : Take ownership of tasks and collaborate effectively Technical Skills : SQL Server : Proficiency in SQL Server development. T-SQL : Strong skills in Transact-SQL. SSIS : Experience with SQL Server Integration Services. SQL : Understanding of SQL query optimization and performance enhancements. Service Broker : Familiarity with Service Broker (good to have). Large Application Databases : Knowledge of building large, scalable databases Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
D365 F&O Solution Architect Remote I'm working with a high-end end user technology company to support them on their search for a D365 F&O Solution Architect. The successful candidate will support with future technology initiatives and ensuring they align with the companies future plans. It's a great opportunity to work with a growing Microsoft partner. Some key responsibilities include: Driving best practice across solutions Be an SME when it comes to the architecture of D365 F&O solutions, with a particular focus on finance Work with stakeholders including vendors Be a technology leader - champion new solutions in regards to technology To be considered for the role you should: Have demonstrable experience of Dynamics 365 F&O Particularly strong when it comes to finance solutions Implementation and transformation delivery experience Architecture experience on an enterprise level Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
May 01, 2024
Full time
D365 F&O Solution Architect Remote I'm working with a high-end end user technology company to support them on their search for a D365 F&O Solution Architect. The successful candidate will support with future technology initiatives and ensuring they align with the companies future plans. It's a great opportunity to work with a growing Microsoft partner. Some key responsibilities include: Driving best practice across solutions Be an SME when it comes to the architecture of D365 F&O solutions, with a particular focus on finance Work with stakeholders including vendors Be a technology leader - champion new solutions in regards to technology To be considered for the role you should: Have demonstrable experience of Dynamics 365 F&O Particularly strong when it comes to finance solutions Implementation and transformation delivery experience Architecture experience on an enterprise level Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
ERP Programme Manager - End User Role Salary: £100k package Location: Oxford (2-3 days per week) This is an FTC role for a 12 month period* Are you ready for a new challenge in the world of ERP implementation? Join us as a dynamic ERP Programme Manager/Coordinator, where you'll be at the forefront of our international journey, spearheading the implementation of D365 within our global organisation. Although this is a D365 programme we are open to consider candidates who have worked with other major ERP solutions (eg SAP, Oracle Cloud) - there is a well established global team of D365 specialists in place! Key Responsibilities: Global Project Coordination: Take the lead in coordinating ERP projects across borders, working with diverse teams and cultures to ensure seamless execution of our Dynamics 365 initiatives. Cultural Engagement: Immerse yourself in different cultures and working practices as you collaborate with colleagues and stakeholders from around the world, bringing a truly international perspective to our projects. Stakeholder Alignment: Act as the linchpin between IT, business units, and external partners, fostering clear communication and alignment of project goals across geographical boundaries. Task Management: Juggle multiple project plans and time lines with finesse, ensuring that each phase of our international ERP implementations stays on track and within budget. User Empowerment: Provide hands-on support and training to end-users, empowering them to make the most of our ERP systems and driving adoption on a global scale. Documentation Excellence: Capture the essence of our international ERP journey through comprehensive documentation of project activities, decisions, and successes. Required Skills and Experience: Passion for Adventure: Embrace the thrill of international travel and cultural immersion as you navigate our global ERP landscape. ERP Expertise: Bring your expertise in coordinating ERP projects to the table, with a particular focus on Dynamics 365. Experience with other major ERP systems like Oracle or SAP would be a plus. Global Mindset: Thrive in a multicultural environment, with the ability to adapt your communication and working style to suit the needs of colleagues from diverse backgrounds. Problem-Solving Prowess: Tackle complex challenges head-on, using your analytical skills and attention to detail to overcome obstacles and drive our international ERP projects to success. Adventurous Spirit: Seize the opportunity to explore new horizons and expand your professional repertoire as part of our dynamic, globally-minded team. Why Join Us? Challenges: Embark on an exhilarating journey as you lead our international ERP implementations, pushing the boundaries of what's possible in the world of digital transformation. Cultural Enrichment: Immerse yourself in a rich tapestry of cultures and perspectives, gaining invaluable insights and forging lasting connections with colleagues from around the globe. Career Advancement: Elevate your career to new heights with opportunities for growth and development within our innovative and forward-thinking organisation. Flexible Work Arrangements: Enjoy the flexibility to work from our Oxford office 2-3 days per week, with the rest of your time spent on exciting international adventures. Apply now to join our global team and make your mark on the world stage! * We fully understand that FTC will not be suitable for everyone, however FTC roles can be ideal for some candidates for a whole host of reasons. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
May 01, 2024
ERP Programme Manager - End User Role Salary: £100k package Location: Oxford (2-3 days per week) This is an FTC role for a 12 month period* Are you ready for a new challenge in the world of ERP implementation? Join us as a dynamic ERP Programme Manager/Coordinator, where you'll be at the forefront of our international journey, spearheading the implementation of D365 within our global organisation. Although this is a D365 programme we are open to consider candidates who have worked with other major ERP solutions (eg SAP, Oracle Cloud) - there is a well established global team of D365 specialists in place! Key Responsibilities: Global Project Coordination: Take the lead in coordinating ERP projects across borders, working with diverse teams and cultures to ensure seamless execution of our Dynamics 365 initiatives. Cultural Engagement: Immerse yourself in different cultures and working practices as you collaborate with colleagues and stakeholders from around the world, bringing a truly international perspective to our projects. Stakeholder Alignment: Act as the linchpin between IT, business units, and external partners, fostering clear communication and alignment of project goals across geographical boundaries. Task Management: Juggle multiple project plans and time lines with finesse, ensuring that each phase of our international ERP implementations stays on track and within budget. User Empowerment: Provide hands-on support and training to end-users, empowering them to make the most of our ERP systems and driving adoption on a global scale. Documentation Excellence: Capture the essence of our international ERP journey through comprehensive documentation of project activities, decisions, and successes. Required Skills and Experience: Passion for Adventure: Embrace the thrill of international travel and cultural immersion as you navigate our global ERP landscape. ERP Expertise: Bring your expertise in coordinating ERP projects to the table, with a particular focus on Dynamics 365. Experience with other major ERP systems like Oracle or SAP would be a plus. Global Mindset: Thrive in a multicultural environment, with the ability to adapt your communication and working style to suit the needs of colleagues from diverse backgrounds. Problem-Solving Prowess: Tackle complex challenges head-on, using your analytical skills and attention to detail to overcome obstacles and drive our international ERP projects to success. Adventurous Spirit: Seize the opportunity to explore new horizons and expand your professional repertoire as part of our dynamic, globally-minded team. Why Join Us? Challenges: Embark on an exhilarating journey as you lead our international ERP implementations, pushing the boundaries of what's possible in the world of digital transformation. Cultural Enrichment: Immerse yourself in a rich tapestry of cultures and perspectives, gaining invaluable insights and forging lasting connections with colleagues from around the globe. Career Advancement: Elevate your career to new heights with opportunities for growth and development within our innovative and forward-thinking organisation. Flexible Work Arrangements: Enjoy the flexibility to work from our Oxford office 2-3 days per week, with the rest of your time spent on exciting international adventures. Apply now to join our global team and make your mark on the world stage! * We fully understand that FTC will not be suitable for everyone, however FTC roles can be ideal for some candidates for a whole host of reasons. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Deputy Head of IT Operations £80,000 - £100,000 + benefits 12 Month FTC/Full Time West Midlands/Hybrid The Company My client is an established financial services business that is currently experiencing an exciting period of growth and transformation. They are headquartered in Birmingham City Centre, West Midlands. The expectation is that you are on-site most days initially, although there is flexibility as and when required. This role will be a 12-month fixed term contract initially. The Role As the Deputy Head of IT Operations, you join a small but rapidly growing internal IT function and will support the Head of IT Operations with the leadership, planning and day to day management of critical technology infrastructure. This includes: IT support, applications, Servers, networks, telephony and Firewalls. The role shares responsibility with the Head of IT Operations for the management, execution, control and oversight of the infrastructure agenda, including ensuring that the technology is aligned with corporate agenda for operational resilience, growth ambitions and safe and sound processing. The role will support and lead IT colleagues and personally implement infrastructure change. You will also deputise for the Head of IT Operations and act as a point of contact for internal and external stakeholders. The Person This role will suit a proven IT Leader who has previously operated as Head of IT Operations, Head of Infrastructure, IT Operations Manager or Infrastructure Manager. The role will require level of technical IT ability but is much more focussed on the leadership and strategy piece and is a genuine opportunity to make an instant impact during a transition period. Proven experience working within a financial services/banking environment is highly desirable, although any highly regulated or FCA-regulated industry background experience is fine. Contact Please contact (see below) for more information. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
May 01, 2024
Deputy Head of IT Operations £80,000 - £100,000 + benefits 12 Month FTC/Full Time West Midlands/Hybrid The Company My client is an established financial services business that is currently experiencing an exciting period of growth and transformation. They are headquartered in Birmingham City Centre, West Midlands. The expectation is that you are on-site most days initially, although there is flexibility as and when required. This role will be a 12-month fixed term contract initially. The Role As the Deputy Head of IT Operations, you join a small but rapidly growing internal IT function and will support the Head of IT Operations with the leadership, planning and day to day management of critical technology infrastructure. This includes: IT support, applications, Servers, networks, telephony and Firewalls. The role shares responsibility with the Head of IT Operations for the management, execution, control and oversight of the infrastructure agenda, including ensuring that the technology is aligned with corporate agenda for operational resilience, growth ambitions and safe and sound processing. The role will support and lead IT colleagues and personally implement infrastructure change. You will also deputise for the Head of IT Operations and act as a point of contact for internal and external stakeholders. The Person This role will suit a proven IT Leader who has previously operated as Head of IT Operations, Head of Infrastructure, IT Operations Manager or Infrastructure Manager. The role will require level of technical IT ability but is much more focussed on the leadership and strategy piece and is a genuine opportunity to make an instant impact during a transition period. Proven experience working within a financial services/banking environment is highly desirable, although any highly regulated or FCA-regulated industry background experience is fine. Contact Please contact (see below) for more information. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Your new company and role Our client is an industry-leading service provider, supporting a regulatory body within Edinburgh. In this role, you will be the central point of contact for on-site support. You will also be providing remote support to users based in other locations. You will be supporting Windows 10/11 environments, MS Outlook and Office 2016. Performing software installations and configuration including application support. You will also be providing Apple and Android device support. This role, although an initial 3 months, will likely extend to next year. *The role requires SC Clearance, which the client will put you through. As this takes around 6 weeks, the role is expected to begin in July.* What you'll need to succeed For this role, you must have experience providing desktop support to users on site. Experience in the following technologies would be beneficial. Maintaining HP Kit Supporting Windows 10/11 environments MS Outlook and Office 2016 Cabling and patching knowledge Knowledge of Iphone or Samsung support Knowledge of video conferencing or Telephony Support What you'll get in return This is a great opportunity to start a long-term contract and to gain SC clearance, a rare opportunity in contracting. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
May 01, 2024
Contractor
Your new company and role Our client is an industry-leading service provider, supporting a regulatory body within Edinburgh. In this role, you will be the central point of contact for on-site support. You will also be providing remote support to users based in other locations. You will be supporting Windows 10/11 environments, MS Outlook and Office 2016. Performing software installations and configuration including application support. You will also be providing Apple and Android device support. This role, although an initial 3 months, will likely extend to next year. *The role requires SC Clearance, which the client will put you through. As this takes around 6 weeks, the role is expected to begin in July.* What you'll need to succeed For this role, you must have experience providing desktop support to users on site. Experience in the following technologies would be beneficial. Maintaining HP Kit Supporting Windows 10/11 environments MS Outlook and Office 2016 Cabling and patching knowledge Knowledge of Iphone or Samsung support Knowledge of video conferencing or Telephony Support What you'll get in return This is a great opportunity to start a long-term contract and to gain SC clearance, a rare opportunity in contracting. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Software/Applications Project Manager (Leicester/Hybrid) My client, a software house in Leicestershire, is looking to hire a project manager with experience in software and/or applications to join their team. Reporting to the Commercial Operations Manager, you'll be responsible for taking complex projects through various stages, from design and procurement to implementation and delivery. You will be managing multiple projects at once that range in value (upwards of £1 million), duration ( typically 2 years plus) and complexity and will be accountable for ensuring they're delivered successfully: within scope, budget & on time. Required experience At least 3 years' experience managing customer deliverable projects (multiple projects at the same time). Excellent client relationship-building skills. Experience working in an SME Excellent communication skills, both written and verbal, with the ability to present complex ideas only for stakeholder reporting. Confident using MS Project & MS excel. Proven track record of risk management. Able to work under pressure. Desirable experience PRINCE2 Practitioner. Experience delivering software solutions. Experience within the emergency services sector. Beneifts include: Competitive Salary Contributory government workplace pension scheme 25 days holiday per annum + bank holidays (three or four days fixed typically for Christmas/New Year shut down). Flexibility about when you take your holiday An option of buying up to an additional five days holiday per year Flexible working - core hours between 0900 and 1600, Excellent opportunities for personal development & progression Employee Assistance Programme Friendly, collaborative, and supportive culture Salary is based on experience but will range between £35000 and £55000. This role can be predominately remote, but there is an expectation for you to go into the office more regularly to start with. Therefore, the ideal candidate should live within commuting distance of the Leicester-based office. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
May 01, 2024
Full time
Software/Applications Project Manager (Leicester/Hybrid) My client, a software house in Leicestershire, is looking to hire a project manager with experience in software and/or applications to join their team. Reporting to the Commercial Operations Manager, you'll be responsible for taking complex projects through various stages, from design and procurement to implementation and delivery. You will be managing multiple projects at once that range in value (upwards of £1 million), duration ( typically 2 years plus) and complexity and will be accountable for ensuring they're delivered successfully: within scope, budget & on time. Required experience At least 3 years' experience managing customer deliverable projects (multiple projects at the same time). Excellent client relationship-building skills. Experience working in an SME Excellent communication skills, both written and verbal, with the ability to present complex ideas only for stakeholder reporting. Confident using MS Project & MS excel. Proven track record of risk management. Able to work under pressure. Desirable experience PRINCE2 Practitioner. Experience delivering software solutions. Experience within the emergency services sector. Beneifts include: Competitive Salary Contributory government workplace pension scheme 25 days holiday per annum + bank holidays (three or four days fixed typically for Christmas/New Year shut down). Flexibility about when you take your holiday An option of buying up to an additional five days holiday per year Flexible working - core hours between 0900 and 1600, Excellent opportunities for personal development & progression Employee Assistance Programme Friendly, collaborative, and supportive culture Salary is based on experience but will range between £35000 and £55000. This role can be predominately remote, but there is an expectation for you to go into the office more regularly to start with. Therefore, the ideal candidate should live within commuting distance of the Leicester-based office. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Senior Business Systems Analyst - Automation and Low/No Code Specialist Hybrid working - 50/50 split Circa £70,000 + excellent benefits Are you an aspiring leader with a passion for automation and leveraging Microsoft technologies to drive business innovation? Join my clients dynamic organisation in Newcastle as a Senior Business Systems Analyst, where you'll lead initiatives focused on automation, low/no code solutions, and maximising the potential of Microsoft technologies. Key Responsibilities: Strategic Leadership: Provide strategic direction and leadership in the adoption and implementation of automation solutions, leveraging low/no code platforms and Microsoft technologies to drive efficiency and productivity across the organisation. Requirements Management: Lead the development and sign-off of Requirements Specification documents for automation projects, collaborating closely with stakeholders to ensure alignment with business objectives. Change Management: Drive effective change management processes for automation initiatives, overseeing modifications to project documentation and ensuring clarity and consistency throughout the project life cycle. Cross-Functional Collaboration: Foster collaboration and communication across departments, serving as a liaison between technical teams and business units to ensure seamless project delivery. Team Mentorship: Mentor and support junior members of the team, providing guidance and expertise in automation and low/no code solutions to help them grow and develop in their roles. Technical Experience Required: Power Platform - specifically Power Apps & Power Automate Automation tools such as PowerShell, RBA, UIPath Experience working in an Azure environment Exposure to alternative low/no code technologies would be a bonus Skills/Experience Required: Leadership Experience: Previous experience in a leadership role within an end-user organisation, with a focus on driving automation initiatives and leveraging low/no code platforms. Analytical Expertise: Strong analytical skills, with the ability to gather and interpret business requirements and translate them into actionable automation solutions. Communication Skills: Excellent written and verbal communication skills, with the ability to effectively engage and influence stakeholders at all levels of the organisation. Technical Proficiency: Proficiency in Microsoft technologies, including Azure services, Dynamics Power Platform, and Power Apps, with a strong understanding of automation principles and low/no code development. This is an exceptional opportunity for an aspiring leader to make a significant impact in driving automation and innovation within our organisation. If you're ready to take on a leadership role and drive digital transformation using Microsoft technologies, we want to hear from you. Please send your CV for immediate review. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
May 01, 2024
Full time
Senior Business Systems Analyst - Automation and Low/No Code Specialist Hybrid working - 50/50 split Circa £70,000 + excellent benefits Are you an aspiring leader with a passion for automation and leveraging Microsoft technologies to drive business innovation? Join my clients dynamic organisation in Newcastle as a Senior Business Systems Analyst, where you'll lead initiatives focused on automation, low/no code solutions, and maximising the potential of Microsoft technologies. Key Responsibilities: Strategic Leadership: Provide strategic direction and leadership in the adoption and implementation of automation solutions, leveraging low/no code platforms and Microsoft technologies to drive efficiency and productivity across the organisation. Requirements Management: Lead the development and sign-off of Requirements Specification documents for automation projects, collaborating closely with stakeholders to ensure alignment with business objectives. Change Management: Drive effective change management processes for automation initiatives, overseeing modifications to project documentation and ensuring clarity and consistency throughout the project life cycle. Cross-Functional Collaboration: Foster collaboration and communication across departments, serving as a liaison between technical teams and business units to ensure seamless project delivery. Team Mentorship: Mentor and support junior members of the team, providing guidance and expertise in automation and low/no code solutions to help them grow and develop in their roles. Technical Experience Required: Power Platform - specifically Power Apps & Power Automate Automation tools such as PowerShell, RBA, UIPath Experience working in an Azure environment Exposure to alternative low/no code technologies would be a bonus Skills/Experience Required: Leadership Experience: Previous experience in a leadership role within an end-user organisation, with a focus on driving automation initiatives and leveraging low/no code platforms. Analytical Expertise: Strong analytical skills, with the ability to gather and interpret business requirements and translate them into actionable automation solutions. Communication Skills: Excellent written and verbal communication skills, with the ability to effectively engage and influence stakeholders at all levels of the organisation. Technical Proficiency: Proficiency in Microsoft technologies, including Azure services, Dynamics Power Platform, and Power Apps, with a strong understanding of automation principles and low/no code development. This is an exceptional opportunity for an aspiring leader to make a significant impact in driving automation and innovation within our organisation. If you're ready to take on a leadership role and drive digital transformation using Microsoft technologies, we want to hear from you. Please send your CV for immediate review. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Service Desk Team Leader Newcastle £35,000 per annum Are you a dynamic IT professional with leadership experience looking to take the next step in your career? Join our team at a leading manufacturing company based in South Tyneside! We're seeking a talented Service Desk Team Leader to oversee our support operations and ensure the delivery of exceptional service to our internal stakeholders. Key Responsibilities: Lead and mentor a team of service desk analysts, providing guidance, coaching, and support to ensure high performance and customer satisfaction. Manage the day-to-day operations of the service desk, including ticket prioritisation, assignment, and resolution, to meet service level agreements (SLAs) and minimise downtime. Provide hands-on technical support and troubleshooting for escalated incidents and requests, ensuring timely resolution and effective communication with stakeholders. Oversee the support and maintenance of Office 365 suite, including Exchange Online, SharePoint, and Teams, to optimise productivity and collaboration across the organisation. Lead major incident management efforts, orchestrating cross-functional teams to resolve critical incidents swiftly and minimize impact on business operations. Drive continuous improvement initiatives within the service desk, identifying opportunities to enhance processes, tools, and workflows to increase efficiency and customer satisfaction. Collaborate with IT leadership to develop and implement service desk strategies, policies, and procedures aligned with industry best practices and ITIL framework. Requirements: Proven experience in a technical support role in a leadership or supervisory capacity. Strong proficiency in supporting Office 365 applications and services, with a focus on Exchange Online, SharePoint, and Teams. Experience working in Security Operations Center (SOC) or Network Operations Center (NOC) environments, with knowledge of cybersecurity principles and network monitoring tools. Demonstrated expertise in major incident management, with the ability to lead and coordinate response efforts under pressure. Ideally ITIL qualified, with a solid understanding of IT service management principles and practices. Excellent communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels of the organization. Strong problem-solving abilities and a proactive approach to driving continuous improvement. Why Join Us: Opportunity to work for a leading manufacturing company with a commitment to innovation and excellence. Competitive salary and benefits package, including on-call shift allowance and opportunities for career advancement. Collaborative and supportive work environment where your contributions are valued and recognized. Access to ongoing training and development opportunities to enhance your skills and advance your career in IT leadership. If you're ready to lead a dynamic service desk team and drive operational excellence, we want to hear from you! Apply now with your CV and cover letter outlining your relevant experience and qualifications. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
May 01, 2024
Full time
Service Desk Team Leader Newcastle £35,000 per annum Are you a dynamic IT professional with leadership experience looking to take the next step in your career? Join our team at a leading manufacturing company based in South Tyneside! We're seeking a talented Service Desk Team Leader to oversee our support operations and ensure the delivery of exceptional service to our internal stakeholders. Key Responsibilities: Lead and mentor a team of service desk analysts, providing guidance, coaching, and support to ensure high performance and customer satisfaction. Manage the day-to-day operations of the service desk, including ticket prioritisation, assignment, and resolution, to meet service level agreements (SLAs) and minimise downtime. Provide hands-on technical support and troubleshooting for escalated incidents and requests, ensuring timely resolution and effective communication with stakeholders. Oversee the support and maintenance of Office 365 suite, including Exchange Online, SharePoint, and Teams, to optimise productivity and collaboration across the organisation. Lead major incident management efforts, orchestrating cross-functional teams to resolve critical incidents swiftly and minimize impact on business operations. Drive continuous improvement initiatives within the service desk, identifying opportunities to enhance processes, tools, and workflows to increase efficiency and customer satisfaction. Collaborate with IT leadership to develop and implement service desk strategies, policies, and procedures aligned with industry best practices and ITIL framework. Requirements: Proven experience in a technical support role in a leadership or supervisory capacity. Strong proficiency in supporting Office 365 applications and services, with a focus on Exchange Online, SharePoint, and Teams. Experience working in Security Operations Center (SOC) or Network Operations Center (NOC) environments, with knowledge of cybersecurity principles and network monitoring tools. Demonstrated expertise in major incident management, with the ability to lead and coordinate response efforts under pressure. Ideally ITIL qualified, with a solid understanding of IT service management principles and practices. Excellent communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels of the organization. Strong problem-solving abilities and a proactive approach to driving continuous improvement. Why Join Us: Opportunity to work for a leading manufacturing company with a commitment to innovation and excellence. Competitive salary and benefits package, including on-call shift allowance and opportunities for career advancement. Collaborative and supportive work environment where your contributions are valued and recognized. Access to ongoing training and development opportunities to enhance your skills and advance your career in IT leadership. If you're ready to lead a dynamic service desk team and drive operational excellence, we want to hear from you! Apply now with your CV and cover letter outlining your relevant experience and qualifications. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
We are AMS. We are a global total workforce solutions firm; we enable organisations to thrive in an age of constant change by building, re-shaping, and optimising workforces. Our Contingent Workforce Solutions (CWS) is one of our service offerings; we act as an extension of our clients' recruitment team and provide professional interim and temporary resources. Royal London is a financial services company with a difference. As the UK's largest mutual life, pensions and investment company, we're owned by our members and work for their benefit, not for shareholder profits. We've grown rapidly and have been recognised as one of the UK's top rated places to work. Today, Royal London has over £114 billion of funds under management, and around 3,500 employees working in six offices across the UK and Ireland. We've worked hard to become experts in our specialist markets, building a trusted brand - and our teams have plenty of awards to show for it. Whatever team you're interested in joining and whatever role you play, we'll help you to make a difference. We are currently seeking a Project Manager to work with Royal London on a 3 Month - Hybrid (2 days per week in office) contract based in Macclesfield. Purpose of the Role: Project Manager to oversee the Data Sourcing & Integration workstream for the Distribution Modernisation (DM) programme. Responsibilities include managing data extraction, transformation, and loading into the D365 CRM platform. Responsibilities of the role: Coordinating data transformation requirements capture Overseeing Azure infrastructure setup and testing Connecting various data sources to D365 platform Managing end-to-end integrations and dependencies Supervising Cognizant's delivery of Data PBIs Ensuring alignment of data into D365 platform What we require from the candidate: Able to pick-up in-flight delivery and quickly understand the delivery challenges, taking a pragmatic approach with ability to focus on the critical delivery items Experience in managing data projects from start to finish Ability to drive change in complex delivery environment and manage 3rd parties/hold 3rd parties to account Good communication and collaborations skills Ability to support both Agile & Waterfall delivery Next steps This client will only accept workers operating via an Umbrella/PAYE engagement model. If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and speak to one of our sourcing specialists now. AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business
May 01, 2024
Contractor
We are AMS. We are a global total workforce solutions firm; we enable organisations to thrive in an age of constant change by building, re-shaping, and optimising workforces. Our Contingent Workforce Solutions (CWS) is one of our service offerings; we act as an extension of our clients' recruitment team and provide professional interim and temporary resources. Royal London is a financial services company with a difference. As the UK's largest mutual life, pensions and investment company, we're owned by our members and work for their benefit, not for shareholder profits. We've grown rapidly and have been recognised as one of the UK's top rated places to work. Today, Royal London has over £114 billion of funds under management, and around 3,500 employees working in six offices across the UK and Ireland. We've worked hard to become experts in our specialist markets, building a trusted brand - and our teams have plenty of awards to show for it. Whatever team you're interested in joining and whatever role you play, we'll help you to make a difference. We are currently seeking a Project Manager to work with Royal London on a 3 Month - Hybrid (2 days per week in office) contract based in Macclesfield. Purpose of the Role: Project Manager to oversee the Data Sourcing & Integration workstream for the Distribution Modernisation (DM) programme. Responsibilities include managing data extraction, transformation, and loading into the D365 CRM platform. Responsibilities of the role: Coordinating data transformation requirements capture Overseeing Azure infrastructure setup and testing Connecting various data sources to D365 platform Managing end-to-end integrations and dependencies Supervising Cognizant's delivery of Data PBIs Ensuring alignment of data into D365 platform What we require from the candidate: Able to pick-up in-flight delivery and quickly understand the delivery challenges, taking a pragmatic approach with ability to focus on the critical delivery items Experience in managing data projects from start to finish Ability to drive change in complex delivery environment and manage 3rd parties/hold 3rd parties to account Good communication and collaborations skills Ability to support both Agile & Waterfall delivery Next steps This client will only accept workers operating via an Umbrella/PAYE engagement model. If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and speak to one of our sourcing specialists now. AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business
Are you ready to step into an exciting opportunity with a global SaaS organisation? My client is looking for a Dedicated Support Analyst to join their fast-paced growing organisation! Location - Fully Remote Salary - £27,000 - £32,000 Start Date - ASAP As part of the Customer Support team, you will be responsible for managing and maintaining the relationships with their customers after the implementation process. You are the first point of contact for the customer and are proactive in finding workarounds to your customer's issues and enhancement requests as well as following up internally on the resolution of these issues, defects or enhancement requests. Primary activities include issue diagnosis, troubleshooting, and incident management. The Support Analyst will use strong problem-solving skills, combined with excellent communication and customer focus, to maintain high levels of customer satisfaction. The Role: Respond in a timely fashion to contact from customers, resellers, and professional service engineers, via phone, email and electronic incident submission. Effectively interact with customers of all ability levels to understand the customers request and rapidly assess severity level. Define, research, and resolve customer issues in a timely accurate manner, routing non-technical issues to appropriate personnel using approved business processes. Provides timely updates to the customer, coworkers, and management on the status of outstanding issues. Maintain status of issues in the call-tracking system and perform appropriate follow-up on escalated issues. Conveys customer feedback to appropriate business areas such as Marketing, Product Management and Development. Contribute, review and maintain knowledge base content on an ongoing basis. Understand the customer's configuration, context and practices About you: Bachelor's degree in Computer Sciences (CS) or Management Information Systems (MIS) and/or 1-2 years of experience in a similar position Minimum of 2 years experience working in a technical support environment Minimum of 2 years in a customer service environment Ability to take ownership of complex issues/assignments and follow through to completion Demonstrates aptitude to prioritise and handle multiple issues simultaneously Effective oral and written communication skills Strong attention to detail and accuracy Ability to work independently in a fast-paced technical environment Team player Competencies: Microsoft Operating Systems Microsoft Office Suite Internet and networking technologies Zendesk Jira Exposure to Project Management theory and/or practice (desirable but not essential) Familiarity with System Development Life Cycle (desirable but not essential) If you thrive in a fast-paced environment, possess exceptional customer service skills then we invite you to apply for this exciting opportunity. If you would also like to discuss this role in more detail, please contact the Pursuit Office on .
May 01, 2024
Full time
Are you ready to step into an exciting opportunity with a global SaaS organisation? My client is looking for a Dedicated Support Analyst to join their fast-paced growing organisation! Location - Fully Remote Salary - £27,000 - £32,000 Start Date - ASAP As part of the Customer Support team, you will be responsible for managing and maintaining the relationships with their customers after the implementation process. You are the first point of contact for the customer and are proactive in finding workarounds to your customer's issues and enhancement requests as well as following up internally on the resolution of these issues, defects or enhancement requests. Primary activities include issue diagnosis, troubleshooting, and incident management. The Support Analyst will use strong problem-solving skills, combined with excellent communication and customer focus, to maintain high levels of customer satisfaction. The Role: Respond in a timely fashion to contact from customers, resellers, and professional service engineers, via phone, email and electronic incident submission. Effectively interact with customers of all ability levels to understand the customers request and rapidly assess severity level. Define, research, and resolve customer issues in a timely accurate manner, routing non-technical issues to appropriate personnel using approved business processes. Provides timely updates to the customer, coworkers, and management on the status of outstanding issues. Maintain status of issues in the call-tracking system and perform appropriate follow-up on escalated issues. Conveys customer feedback to appropriate business areas such as Marketing, Product Management and Development. Contribute, review and maintain knowledge base content on an ongoing basis. Understand the customer's configuration, context and practices About you: Bachelor's degree in Computer Sciences (CS) or Management Information Systems (MIS) and/or 1-2 years of experience in a similar position Minimum of 2 years experience working in a technical support environment Minimum of 2 years in a customer service environment Ability to take ownership of complex issues/assignments and follow through to completion Demonstrates aptitude to prioritise and handle multiple issues simultaneously Effective oral and written communication skills Strong attention to detail and accuracy Ability to work independently in a fast-paced technical environment Team player Competencies: Microsoft Operating Systems Microsoft Office Suite Internet and networking technologies Zendesk Jira Exposure to Project Management theory and/or practice (desirable but not essential) Familiarity with System Development Life Cycle (desirable but not essential) If you thrive in a fast-paced environment, possess exceptional customer service skills then we invite you to apply for this exciting opportunity. If you would also like to discuss this role in more detail, please contact the Pursuit Office on .
Your new company Establishedin the early 70s, the College is an inspected boarding/day school, with a reputation forquality and academic excellence. With anexpanding course portfolio and growing student body, we now require anenthusiastic, hard-working and experienced Senior IT Support Engineer to jointhe College IT team.Youwill support the IT Manager in ensuring the highest professional servicestandards are provided in the College in relation to all aspects IT support toboth students and staff and across all of its further and higher educationprovision. The Job Deploy, configure, secure,monitor and migrate Linux servers and services Configure, support and monitor the network Support Windows servers, including MSSQL, IIS and AD services Support Microsoft Office Suite, Microsoft Teams and Office 365 platform Support for Google Classroom and Adobe Creative Suite AD SAML SSO integration and deployment Instal and configure Windows and Mac computer systems, network equipment, printers and scanners Diagnose Hardware/software faults and solve technical problems either on the phone, using remote support software or face to face Ensure security updates are applied. Monitor and maintain computer systems and networks Set up new users' accounts and profiles, ensuring that they know how to log in and deal with password issues, inducting new staff and student users, as part of the on-boarding process Maintain records of software licenses Manage stocks of equipment, consumables and other supplies Identify internal training requirements Troubleshoot email delivery issues and work with service providers Plan and undertake scheduled maintenance upgrades Account administration for students and staff on all platforms Solving access problems Support students and staff with their own devices on site Maintain and troubleshoot classroom Audio Visual equipment Basic repairs and replacing parts on PCs and laptops: for example, power supplies/ batteries, fans, hard drives, RAM, etc. Obtaining replacement or specialist components, fixtures or fittings Deal with specialist consultants and developers as needed Any other ad hoc duties the role may reasonably require Person Specification We are looking for a technically minded candidate with 5+ yearsof experience in 2nd/3rd line IT and network support and systemsadministration, who has ideally attained a HE qualification in Computer Scienceor a technical field such as Engineering or Physics, or relevant industryexperience, and has good verbal and written communication skills. Required Skills and Experience of: Linux system administration preferably on Debian/Ubuntu: installing, securing,configuring and troubleshooting servers and services. Basic scripting skills (e.g. Bash) are expected. Configuring, securing, monitoring and supporting the network, dealing with connectivity issues. Computer hardware and software; PCs, laptops, servers, printers, scanners, mobile devices, networking equipment, Wi-Fi, structured cabling, projection and AV equipment, IP telephony, Windows and MacOS MySQL/MariaDB/MSSQL database maintenance: creating, dumping and restoring databases, using SQL to query and update data MS Office including Office 365 AD Administration on Windows Server in a hybrid Azure environment PowerShell scripting for AD, O365 and Exchange Online administration Awareness of IT security standards and practice Single Sign on (SSO) e.g. SAML integration on Azure AD/Entra DesirableSkills and Experience of: Managing mobile device management (MDM) for devices such as iPads Moodle platform upgrades, support and PHP tweaking Raspberry PI devices SMTP relay smart hosts Python scripting Web proxies such as Squid. Familiarity with SIP would be an advantage. Basic web skills (CSS) and graphics manipulation is an advantage. IP CCTV systems Server firmware and BIOS upgrades LDAP and Shibboleth authentication services, with Apache Tomcat running on Java The candidate will demonstrate good communication skills and be able to interactwith both technical and non-technical users. Dedicated to the delivery of excellent customer service, the role holder will have a flexible approach to work and the ability to problem-solve Work well under pressure with a logical approach to tasks Close attention to detail with an ability to see the bigger picture Excellent interpersonal skills and the ability to work in a team environment A proactive approach and the ability to be self-managing and innovative Excellent listening and questioning skills, combined with the ability to interact confidently with internal clients to establish what the problem is and explain the solution Good time management skills Flexibilitywith out of hours work is essential. The ideal candidate will have experiencegained within a similar position and be self-motivated with a friendly andhelpful personality and have good verbal and communication skills. Responsibleto the IT Manager, working hours are normally Monday to Friday 8.30am to 5.30pmwith occasional evening or Saturday shifts to conduct student inductions. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
May 01, 2024
Full time
Your new company Establishedin the early 70s, the College is an inspected boarding/day school, with a reputation forquality and academic excellence. With anexpanding course portfolio and growing student body, we now require anenthusiastic, hard-working and experienced Senior IT Support Engineer to jointhe College IT team.Youwill support the IT Manager in ensuring the highest professional servicestandards are provided in the College in relation to all aspects IT support toboth students and staff and across all of its further and higher educationprovision. The Job Deploy, configure, secure,monitor and migrate Linux servers and services Configure, support and monitor the network Support Windows servers, including MSSQL, IIS and AD services Support Microsoft Office Suite, Microsoft Teams and Office 365 platform Support for Google Classroom and Adobe Creative Suite AD SAML SSO integration and deployment Instal and configure Windows and Mac computer systems, network equipment, printers and scanners Diagnose Hardware/software faults and solve technical problems either on the phone, using remote support software or face to face Ensure security updates are applied. Monitor and maintain computer systems and networks Set up new users' accounts and profiles, ensuring that they know how to log in and deal with password issues, inducting new staff and student users, as part of the on-boarding process Maintain records of software licenses Manage stocks of equipment, consumables and other supplies Identify internal training requirements Troubleshoot email delivery issues and work with service providers Plan and undertake scheduled maintenance upgrades Account administration for students and staff on all platforms Solving access problems Support students and staff with their own devices on site Maintain and troubleshoot classroom Audio Visual equipment Basic repairs and replacing parts on PCs and laptops: for example, power supplies/ batteries, fans, hard drives, RAM, etc. Obtaining replacement or specialist components, fixtures or fittings Deal with specialist consultants and developers as needed Any other ad hoc duties the role may reasonably require Person Specification We are looking for a technically minded candidate with 5+ yearsof experience in 2nd/3rd line IT and network support and systemsadministration, who has ideally attained a HE qualification in Computer Scienceor a technical field such as Engineering or Physics, or relevant industryexperience, and has good verbal and written communication skills. Required Skills and Experience of: Linux system administration preferably on Debian/Ubuntu: installing, securing,configuring and troubleshooting servers and services. Basic scripting skills (e.g. Bash) are expected. Configuring, securing, monitoring and supporting the network, dealing with connectivity issues. Computer hardware and software; PCs, laptops, servers, printers, scanners, mobile devices, networking equipment, Wi-Fi, structured cabling, projection and AV equipment, IP telephony, Windows and MacOS MySQL/MariaDB/MSSQL database maintenance: creating, dumping and restoring databases, using SQL to query and update data MS Office including Office 365 AD Administration on Windows Server in a hybrid Azure environment PowerShell scripting for AD, O365 and Exchange Online administration Awareness of IT security standards and practice Single Sign on (SSO) e.g. SAML integration on Azure AD/Entra DesirableSkills and Experience of: Managing mobile device management (MDM) for devices such as iPads Moodle platform upgrades, support and PHP tweaking Raspberry PI devices SMTP relay smart hosts Python scripting Web proxies such as Squid. Familiarity with SIP would be an advantage. Basic web skills (CSS) and graphics manipulation is an advantage. IP CCTV systems Server firmware and BIOS upgrades LDAP and Shibboleth authentication services, with Apache Tomcat running on Java The candidate will demonstrate good communication skills and be able to interactwith both technical and non-technical users. Dedicated to the delivery of excellent customer service, the role holder will have a flexible approach to work and the ability to problem-solve Work well under pressure with a logical approach to tasks Close attention to detail with an ability to see the bigger picture Excellent interpersonal skills and the ability to work in a team environment A proactive approach and the ability to be self-managing and innovative Excellent listening and questioning skills, combined with the ability to interact confidently with internal clients to establish what the problem is and explain the solution Good time management skills Flexibilitywith out of hours work is essential. The ideal candidate will have experiencegained within a similar position and be self-motivated with a friendly andhelpful personality and have good verbal and communication skills. Responsibleto the IT Manager, working hours are normally Monday to Friday 8.30am to 5.30pmwith occasional evening or Saturday shifts to conduct student inductions. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Are you an expert in the world of Power Platform? Do you thrive in dynamic environments where your contributions make a significant impact? We're currently working with one of the top 100 law firms based in the heart of Bristol that is revolutionising their tech landscape and looking for two Power Platform engineers to join their innovative and progressive team at a time of huge growth.You'll be joining their Data and Engineering Team and will be responsible for the development of their Power Platform applications and act as the expert across the business on what changes have been made and how their partner frameworks can be optimally utilised. Working within an agile development team, you will be expected to develop new features, roll out enhancements and assist the support team with any live issues that arise. You will play a critical role within the team to ensure that high quality solutions are delivered to all levels of internal users. The role will entail: Design and implement Power Platform based solutions based on user requirements. Support the business to effectively use Microsoft Power Platform. Work across internal teams and external stakeholders to implement the best solutions. Stay up to scratch with industry standards, best practices, and trends. Work with the development partners to understand their capabilities and how these can be used. Provide feedback, advice and informed opinions where appropriate. Work closely with both internal and external stakeholders to impart your knowledge around Power Platform and best practices. The right candidate will need: Power Automate (Cloud Flows) Model-Driven App design Model-Driven App build: Tables Columns Forms Views Charts Dashboards Business Rules Business Process Flows Classic Workflows Custom Pages JavaScript and XML Code-versioning software (i.e. Visual Studio and DevOps) Power Pages (Portals) HTML/CSS Deployments through non-prod and prod environments Investigating bugs and providing solutions It would be beneficial if you had experience of: Power Platform Power BI Dataverse Peppermint CX365 Azure DevOps Microsoft certification in the Power Platform area (not mandatory) What's in it for you? Salary: Up to £50,000 (dependent on experience) Hybrid working pattern: You will be required to come into the Bristol office one day per week, with the expectation there may be times you need to come in more for specific meetings / pieces of work. A range of benefits from Health, Wealth & Lifestyle; private medical insurance, cycle2work scheme, a competitive pension scheme, enhanced parental leave and many more. Annual Leave: 28 days annual leave Please note, unfortunately we cannot provide visa sponsorship for this role If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now - if you feel like you don't hit 100% of the requirements please still apply or if you know anyone that would be suitable for this role, we offer a referral scheme of up to £500 in vouchers!If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
May 01, 2024
Full time
Are you an expert in the world of Power Platform? Do you thrive in dynamic environments where your contributions make a significant impact? We're currently working with one of the top 100 law firms based in the heart of Bristol that is revolutionising their tech landscape and looking for two Power Platform engineers to join their innovative and progressive team at a time of huge growth.You'll be joining their Data and Engineering Team and will be responsible for the development of their Power Platform applications and act as the expert across the business on what changes have been made and how their partner frameworks can be optimally utilised. Working within an agile development team, you will be expected to develop new features, roll out enhancements and assist the support team with any live issues that arise. You will play a critical role within the team to ensure that high quality solutions are delivered to all levels of internal users. The role will entail: Design and implement Power Platform based solutions based on user requirements. Support the business to effectively use Microsoft Power Platform. Work across internal teams and external stakeholders to implement the best solutions. Stay up to scratch with industry standards, best practices, and trends. Work with the development partners to understand their capabilities and how these can be used. Provide feedback, advice and informed opinions where appropriate. Work closely with both internal and external stakeholders to impart your knowledge around Power Platform and best practices. The right candidate will need: Power Automate (Cloud Flows) Model-Driven App design Model-Driven App build: Tables Columns Forms Views Charts Dashboards Business Rules Business Process Flows Classic Workflows Custom Pages JavaScript and XML Code-versioning software (i.e. Visual Studio and DevOps) Power Pages (Portals) HTML/CSS Deployments through non-prod and prod environments Investigating bugs and providing solutions It would be beneficial if you had experience of: Power Platform Power BI Dataverse Peppermint CX365 Azure DevOps Microsoft certification in the Power Platform area (not mandatory) What's in it for you? Salary: Up to £50,000 (dependent on experience) Hybrid working pattern: You will be required to come into the Bristol office one day per week, with the expectation there may be times you need to come in more for specific meetings / pieces of work. A range of benefits from Health, Wealth & Lifestyle; private medical insurance, cycle2work scheme, a competitive pension scheme, enhanced parental leave and many more. Annual Leave: 28 days annual leave Please note, unfortunately we cannot provide visa sponsorship for this role If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now - if you feel like you don't hit 100% of the requirements please still apply or if you know anyone that would be suitable for this role, we offer a referral scheme of up to £500 in vouchers!If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk