Would you like to use your technical support knowledge in a customer facing role on a busy service desk, supporting clients across 34 countries? My client is a global market leader offering superb opportunities to talented technical support personnel within its SaaS business, providing solutions to the Education, Government and Private sectors.
The essential requirement is the ability to speak Dutch.
Applicants who have recently graduated with a computing degree and have some customer service skills will also be considered for these vital customer facing roles.
Responsibilities:
* Follow and understand industry best practise support methodologies
* Take ownership of requests following them to resolution
* Proactive when dealing with customer issues
* Help maintain knowledge articles and other internal documentation
* Meet SLA’s whilst adopting ITIL processes
* Attend customer meetings
* Communicate effectively with colleagues inside and outside of the support team
* Work with colleagues to ensure excellent customer experience, peer reviews
* Triage and resolve requests following the ITIL process
Person Specification:
* Fluent in Dutch. Fluency in German would be advantageous
* Educated to degree standard or an equivalent discipline or have the appropriate industry experience
* Technically minded and customer focused
* Problem solver
* Ability to work as a team and independently
* Maintain a calm, analytical disposition
* Willing to take on new skills and improve knowledge of all relevant areas
* Have practical experience in a support environment
* Continue with training in ITIL processes, techniques and best practice
* Focussed on task completion
This role presents superb opportunities for career development and personal growth. To find about more about this role, call Keith Wilkins today for an informal chat or send through your CV for review.
Avocet Strategic Resourcing is acting as an employment agency in regard to this role. Please note that every application received is personally reviewed by our team - Avocet Strategic Resourcing does not use automated screening tools. On occasion, a high volume of applicants will mean that we are unable to respond personally to your application and should this be the case please accept our apologies in advance. Applicants must be eligible to live and work in the UK to apply for this role
Oct 29, 2018
Would you like to use your technical support knowledge in a customer facing role on a busy service desk, supporting clients across 34 countries? My client is a global market leader offering superb opportunities to talented technical support personnel within its SaaS business, providing solutions to the Education, Government and Private sectors.
The essential requirement is the ability to speak Dutch.
Applicants who have recently graduated with a computing degree and have some customer service skills will also be considered for these vital customer facing roles.
Responsibilities:
* Follow and understand industry best practise support methodologies
* Take ownership of requests following them to resolution
* Proactive when dealing with customer issues
* Help maintain knowledge articles and other internal documentation
* Meet SLA’s whilst adopting ITIL processes
* Attend customer meetings
* Communicate effectively with colleagues inside and outside of the support team
* Work with colleagues to ensure excellent customer experience, peer reviews
* Triage and resolve requests following the ITIL process
Person Specification:
* Fluent in Dutch. Fluency in German would be advantageous
* Educated to degree standard or an equivalent discipline or have the appropriate industry experience
* Technically minded and customer focused
* Problem solver
* Ability to work as a team and independently
* Maintain a calm, analytical disposition
* Willing to take on new skills and improve knowledge of all relevant areas
* Have practical experience in a support environment
* Continue with training in ITIL processes, techniques and best practice
* Focussed on task completion
This role presents superb opportunities for career development and personal growth. To find about more about this role, call Keith Wilkins today for an informal chat or send through your CV for review.
Avocet Strategic Resourcing is acting as an employment agency in regard to this role. Please note that every application received is personally reviewed by our team - Avocet Strategic Resourcing does not use automated screening tools. On occasion, a high volume of applicants will mean that we are unable to respond personally to your application and should this be the case please accept our apologies in advance. Applicants must be eligible to live and work in the UK to apply for this role
CVL
Billingham, Stockton-on-Tees, Stockton-on-Tees, UK
Service Desk Analyst (German Speaking)
Johnson Matthey is a FTSE 100 speciality chemicals company. Founded almost 200 years ago they are a leader in sustainable technologies. Over 90% of their sales come from products that have sustainability benefits and improve the quality of life for people all over the world.
Position: Service Desk Analyst - German Speaking
Location: Teesside
Salary: £Competitive
ROLE:
It is an exciting time to join Group Business Information Services (BIS). They have embarked upon a ground-breaking programme of work to ensure that their IT capabilities are not only able to support and integrate updated technologies, but can also offer insight into future IT tools that could provide them with a competitive edge and improved operating efficiencies.
There is a new opening for a Service Desk Analyst who is a fluent German and English language speaker. The successful candidate`s role will be to provide a single point of contact / level one support for all user incidents and service requests. These roles will be responsible for ensuring a disciplined, systematic, yet empathetic approach is delivered for incident and service request resolution.
RESPONSIBILITIES:
- Actively identify, assess, record, resolve or escalate incidents and service requests ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer sensitive manner
- Provide support and advice on IT related issues, ensuring the best use of IT systems, influencing changes to working practices where a need is identified
- Offering advice to end users on all areas of IT, troubleshooting issues and ensuring trust and confidence in IT is maintained
- Ensure standards are met – working as part of a team, sharing knowledge and working together to increase performance standards
- Ensure effective communication within IT teams and the business through the systematic execution of incident and service request processes – making timely announcements to the business on systems availability and maintenance windows
- Actively promote and market IT, including assisting with quality assurance and customer satisfaction surveys
- Improve user confidence in the use of IT, being empathetic to a variety of new and experienced learners` needs
- Where necessary, act as the Major Incident Manager or “Controlling Mind” to restore a critical service to normal operation
ESSENTIAL SKILLS / EXPERIENCE:
- Fluency in both German and English languages
- Able to proficiently use and understand IT systems and applications (including MS Office and Outlook) and have a basic understanding of an IT administration role. Training on this element of the role will be given to the successful candidate if required
- Comfortable in a fast-paced working environment and dealing with multiple enquiries at any one time
- Flexibility to work a 24x7 shift pattern when required
You may have experience of the following: Service Desk Analyst, IT Support, IT Helpdesk, German, IT Administration, Information Technology, Systems, Applications, Service Desk, Technical Support, Bilingual Jobs, First Line Support, etc.
We are willing to consider candidates who satisfy the language criteria and an active interest in this field and provide the required technical training.
This vacancy is being advertised by Easy Web Recruitment, the UK`s leading Online Recruitment Agency. The services advertised by Easy Web Recruitment are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of gender, race, disability, age, sexual orientation, religion, or belief, and we confirm that we will gladly accept all applications
Sep 09, 2016
Service Desk Analyst (German Speaking)
Johnson Matthey is a FTSE 100 speciality chemicals company. Founded almost 200 years ago they are a leader in sustainable technologies. Over 90% of their sales come from products that have sustainability benefits and improve the quality of life for people all over the world.
Position: Service Desk Analyst - German Speaking
Location: Teesside
Salary: £Competitive
ROLE:
It is an exciting time to join Group Business Information Services (BIS). They have embarked upon a ground-breaking programme of work to ensure that their IT capabilities are not only able to support and integrate updated technologies, but can also offer insight into future IT tools that could provide them with a competitive edge and improved operating efficiencies.
There is a new opening for a Service Desk Analyst who is a fluent German and English language speaker. The successful candidate`s role will be to provide a single point of contact / level one support for all user incidents and service requests. These roles will be responsible for ensuring a disciplined, systematic, yet empathetic approach is delivered for incident and service request resolution.
RESPONSIBILITIES:
- Actively identify, assess, record, resolve or escalate incidents and service requests ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer sensitive manner
- Provide support and advice on IT related issues, ensuring the best use of IT systems, influencing changes to working practices where a need is identified
- Offering advice to end users on all areas of IT, troubleshooting issues and ensuring trust and confidence in IT is maintained
- Ensure standards are met – working as part of a team, sharing knowledge and working together to increase performance standards
- Ensure effective communication within IT teams and the business through the systematic execution of incident and service request processes – making timely announcements to the business on systems availability and maintenance windows
- Actively promote and market IT, including assisting with quality assurance and customer satisfaction surveys
- Improve user confidence in the use of IT, being empathetic to a variety of new and experienced learners` needs
- Where necessary, act as the Major Incident Manager or “Controlling Mind” to restore a critical service to normal operation
ESSENTIAL SKILLS / EXPERIENCE:
- Fluency in both German and English languages
- Able to proficiently use and understand IT systems and applications (including MS Office and Outlook) and have a basic understanding of an IT administration role. Training on this element of the role will be given to the successful candidate if required
- Comfortable in a fast-paced working environment and dealing with multiple enquiries at any one time
- Flexibility to work a 24x7 shift pattern when required
You may have experience of the following: Service Desk Analyst, IT Support, IT Helpdesk, German, IT Administration, Information Technology, Systems, Applications, Service Desk, Technical Support, Bilingual Jobs, First Line Support, etc.
We are willing to consider candidates who satisfy the language criteria and an active interest in this field and provide the required technical training.
This vacancy is being advertised by Easy Web Recruitment, the UK`s leading Online Recruitment Agency. The services advertised by Easy Web Recruitment are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of gender, race, disability, age, sexual orientation, religion, or belief, and we confirm that we will gladly accept all applications
CVL
Billingham, Stockton-on-Tees, Stockton-on-Tees, UK
Service Desk Analyst (German Speaking)
Johnson Matthey is a FTSE 100 speciality chemicals company. Founded almost 200 years ago they are a leader in sustainable technologies. Over 90% of their sales come from products that have sustainability benefits and improve the quality of life for people all over the world.
Position: Service Desk Analyst - German Speaking
Location: Teesside
Salary: £Competitive
ROLE:
It is an exciting time to join Group Business Information Services (BIS). They have embarked upon a ground-breaking programme of work to ensure that their IT capabilities are not only able to support and integrate updated technologies, but can also offer insight into future IT tools that could provide them with a competitive edge and improved operating efficiencies.
There is a new opening for a Service Desk Analyst who is a fluent German and English language speaker. The successful candidate`s role will be to provide a single point of contact / level one support for all user incidents and service requests. These roles will be responsible for ensuring a disciplined, systematic, yet empathetic approach is delivered for incident and service request resolution.
RESPONSIBILITIES:
- Actively identify, assess, record, resolve or escalate incidents and service requests ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer sensitive manner
- Provide support and advice on IT related issues, ensuring the best use of IT systems, influencing changes to working practices where a need is identified
- Offering advice to end users on all areas of IT, troubleshooting issues and ensuring trust and confidence in IT is maintained
- Ensure standards are met – working as part of a team, sharing knowledge and working together to increase performance standards
- Ensure effective communication within IT teams and the business through the systematic execution of incident and service request processes – making timely announcements to the business on systems availability and maintenance windows
- Actively promote and market IT, including assisting with quality assurance and customer satisfaction surveys
- Improve user confidence in the use of IT, being empathetic to a variety of new and experienced learners` needs
- Where necessary, act as the Major Incident Manager or “Controlling Mind” to restore a critical service to normal operation
ESSENTIAL SKILLS / EXPERIENCE:
- Fluency in both German and English languages
- Able to proficiently use and understand IT systems and applications (including MS Office and Outlook) and have a basic understanding of an IT administration role. Training on this element of the role will be given to the successful candidate if required
- Comfortable in a fast-paced working environment and dealing with multiple enquiries at any one time
- Flexibility to work a 24x7 shift pattern when required
You may have experience of the following: Service Desk Analyst, IT Support, IT Helpdesk, German, IT Administration, Information Technology, Systems, Applications, Service Desk, Technical Support, Bilingual Jobs, First Line Support, etc.
We are willing to consider candidates who satisfy the language criteria and an active interest in this field and provide the required technical training.
This vacancy is being advertised by Easy Web Recruitment, the UK`s leading Online Recruitment Agency. The services advertised by Easy Web Recruitment are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of gender, race, disability, age, sexual orientation, religion, or belief, and we confirm that we will gladly accept all applications
Sep 09, 2016
Service Desk Analyst (German Speaking)
Johnson Matthey is a FTSE 100 speciality chemicals company. Founded almost 200 years ago they are a leader in sustainable technologies. Over 90% of their sales come from products that have sustainability benefits and improve the quality of life for people all over the world.
Position: Service Desk Analyst - German Speaking
Location: Teesside
Salary: £Competitive
ROLE:
It is an exciting time to join Group Business Information Services (BIS). They have embarked upon a ground-breaking programme of work to ensure that their IT capabilities are not only able to support and integrate updated technologies, but can also offer insight into future IT tools that could provide them with a competitive edge and improved operating efficiencies.
There is a new opening for a Service Desk Analyst who is a fluent German and English language speaker. The successful candidate`s role will be to provide a single point of contact / level one support for all user incidents and service requests. These roles will be responsible for ensuring a disciplined, systematic, yet empathetic approach is delivered for incident and service request resolution.
RESPONSIBILITIES:
- Actively identify, assess, record, resolve or escalate incidents and service requests ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer sensitive manner
- Provide support and advice on IT related issues, ensuring the best use of IT systems, influencing changes to working practices where a need is identified
- Offering advice to end users on all areas of IT, troubleshooting issues and ensuring trust and confidence in IT is maintained
- Ensure standards are met – working as part of a team, sharing knowledge and working together to increase performance standards
- Ensure effective communication within IT teams and the business through the systematic execution of incident and service request processes – making timely announcements to the business on systems availability and maintenance windows
- Actively promote and market IT, including assisting with quality assurance and customer satisfaction surveys
- Improve user confidence in the use of IT, being empathetic to a variety of new and experienced learners` needs
- Where necessary, act as the Major Incident Manager or “Controlling Mind” to restore a critical service to normal operation
ESSENTIAL SKILLS / EXPERIENCE:
- Fluency in both German and English languages
- Able to proficiently use and understand IT systems and applications (including MS Office and Outlook) and have a basic understanding of an IT administration role. Training on this element of the role will be given to the successful candidate if required
- Comfortable in a fast-paced working environment and dealing with multiple enquiries at any one time
- Flexibility to work a 24x7 shift pattern when required
You may have experience of the following: Service Desk Analyst, IT Support, IT Helpdesk, German, IT Administration, Information Technology, Systems, Applications, Service Desk, Technical Support, Bilingual Jobs, First Line Support, etc.
We are willing to consider candidates who satisfy the language criteria and an active interest in this field and provide the required technical training.
This vacancy is being advertised by Easy Web Recruitment, the UK`s leading Online Recruitment Agency. The services advertised by Easy Web Recruitment are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of gender, race, disability, age, sexual orientation, religion, or belief, and we confirm that we will gladly accept all applications
CVL
Billingham, Stockton-on-Tees, Stockton-on-Tees, UK
Service Desk Analyst (German Speaking)
Johnson Matthey is a FTSE 100 speciality chemicals company. Founded almost 200 years ago they are a leader in sustainable technologies. Over 90% of their sales come from products that have sustainability benefits and improve the quality of life for people all over the world.
Position: Service Desk Analyst - German Speaking
Location: Teesside
Salary: £Competitive
ROLE:
It is an exciting time to join Group Business Information Services (BIS). They have embarked upon a ground-breaking programme of work to ensure that their IT capabilities are not only able to support and integrate updated technologies, but can also offer insight into future IT tools that could provide them with a competitive edge and improved operating efficiencies.
There is a new opening for a Service Desk Analyst who is a fluent German and English language speaker. The successful candidate`s role will be to provide a single point of contact / level one support for all user incidents and service requests. These roles will be responsible for ensuring a disciplined, systematic, yet empathetic approach is delivered for incident and service request resolution.
RESPONSIBILITIES:
- Actively identify, assess, record, resolve or escalate incidents and service requests ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer sensitive manner
- Provide support and advice on IT related issues, ensuring the best use of IT systems, influencing changes to working practices where a need is identified
- Offering advice to end users on all areas of IT, troubleshooting issues and ensuring trust and confidence in IT is maintained
- Ensure standards are met – working as part of a team, sharing knowledge and working together to increase performance standards
- Ensure effective communication within IT teams and the business through the systematic execution of incident and service request processes – making timely announcements to the business on systems availability and maintenance windows
- Actively promote and market IT, including assisting with quality assurance and customer satisfaction surveys
- Improve user confidence in the use of IT, being empathetic to a variety of new and experienced learners` needs
- Where necessary, act as the Major Incident Manager or “Controlling Mind” to restore a critical service to normal operation
ESSENTIAL SKILLS / EXPERIENCE:
- Fluency in both German and English languages
- Able to proficiently use and understand IT systems and applications (including MS Office and Outlook) and have a basic understanding of an IT administration role. Training on this element of the role will be given to the successful candidate if required
- Comfortable in a fast-paced working environment and dealing with multiple enquiries at any one time
- Flexibility to work a 24x7 shift pattern when required
You may have experience of the following: Service Desk Analyst, IT Support, IT Helpdesk, German, IT Administration, Information Technology, Systems, Applications, Service Desk, Technical Support, Bilingual Jobs, First Line Support, etc.
We are willing to consider candidates who satisfy the language criteria and an active interest in this field and provide the required technical training.
This vacancy is being advertised by Easy Web Recruitment, the UK`s leading Online Recruitment Agency. The services advertised by Easy Web Recruitment are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of gender, race, disability, age, sexual orientation, religion, or belief, and we confirm that we will gladly accept all applications
Sep 09, 2016
Service Desk Analyst (German Speaking)
Johnson Matthey is a FTSE 100 speciality chemicals company. Founded almost 200 years ago they are a leader in sustainable technologies. Over 90% of their sales come from products that have sustainability benefits and improve the quality of life for people all over the world.
Position: Service Desk Analyst - German Speaking
Location: Teesside
Salary: £Competitive
ROLE:
It is an exciting time to join Group Business Information Services (BIS). They have embarked upon a ground-breaking programme of work to ensure that their IT capabilities are not only able to support and integrate updated technologies, but can also offer insight into future IT tools that could provide them with a competitive edge and improved operating efficiencies.
There is a new opening for a Service Desk Analyst who is a fluent German and English language speaker. The successful candidate`s role will be to provide a single point of contact / level one support for all user incidents and service requests. These roles will be responsible for ensuring a disciplined, systematic, yet empathetic approach is delivered for incident and service request resolution.
RESPONSIBILITIES:
- Actively identify, assess, record, resolve or escalate incidents and service requests ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer sensitive manner
- Provide support and advice on IT related issues, ensuring the best use of IT systems, influencing changes to working practices where a need is identified
- Offering advice to end users on all areas of IT, troubleshooting issues and ensuring trust and confidence in IT is maintained
- Ensure standards are met – working as part of a team, sharing knowledge and working together to increase performance standards
- Ensure effective communication within IT teams and the business through the systematic execution of incident and service request processes – making timely announcements to the business on systems availability and maintenance windows
- Actively promote and market IT, including assisting with quality assurance and customer satisfaction surveys
- Improve user confidence in the use of IT, being empathetic to a variety of new and experienced learners` needs
- Where necessary, act as the Major Incident Manager or “Controlling Mind” to restore a critical service to normal operation
ESSENTIAL SKILLS / EXPERIENCE:
- Fluency in both German and English languages
- Able to proficiently use and understand IT systems and applications (including MS Office and Outlook) and have a basic understanding of an IT administration role. Training on this element of the role will be given to the successful candidate if required
- Comfortable in a fast-paced working environment and dealing with multiple enquiries at any one time
- Flexibility to work a 24x7 shift pattern when required
You may have experience of the following: Service Desk Analyst, IT Support, IT Helpdesk, German, IT Administration, Information Technology, Systems, Applications, Service Desk, Technical Support, Bilingual Jobs, First Line Support, etc.
We are willing to consider candidates who satisfy the language criteria and an active interest in this field and provide the required technical training.
This vacancy is being advertised by Easy Web Recruitment, the UK`s leading Online Recruitment Agency. The services advertised by Easy Web Recruitment are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of gender, race, disability, age, sexual orientation, religion, or belief, and we confirm that we will gladly accept all applications