Our Head of CRM & Data Management will join a small fast paced team, with the ideal candidate having a background in SME’s working technically hands on with a strong understanding of HUBSPOT and data management.
The core purpose for this role in its first year is to lead on hubspot usage, educating and consulting with teams, reviewing, identifying and implementing solutions to help future proof the platform. You will be our in-house expert supporting a workforce of (approx.) 70 and have a strong understanding of CRM systems terminology and use at SME level. We are looking for someone who can ensure effective workflows.
You will be responsible for managing and overseeing our CRM whilst providing some light touch support on wider systems day to day. Our ideal candidate will have experience specifically working with Hubspot, with some understanding of Wordpress.
Working closely with our 3rd party support partners you will be responsible for finding the most efficient ways of using the CRM and systems environment more effectively.
Our Head of CRM & Data Management will have strong project management skills and technical ability. You will have demonstrable experience leading effective data management practices and processes.
If you are an experienced Hubspot CRM & Data Manager, Head of CRM or CRM Executive and are looking for a business where you can further your career, take autonomy and lead a visionary function then this opportunity is not to be missed!
LOCATION: UK-Wide, hybrid working available with offices in MediaCityUK, Bristol and London
SALARY: FTE £45,000
CONTRACT: Initial 1-year initial fixed term full time OR min 3 days per week, scope to become permanent. Flexible hours.
TO APPLY: Email your CV, cover letter and/or 1-2-minute video link* to jobs@wearecreative.uk by 28th July 2023 midday. Please complete our anonymous diversity and inclusion survey. Interviews will take place by video conference 4th August, short notice period/ immediate appointment preferred.
* Video link optional. Creative UK is an inclusive recruiter and happy to make adjustments to our selection process by request
CORE ACCOUNTABILITIES
Day to day CRM and data queries, working closely with 3rd party support where required
Auditing CRM use and recommended solutions for developing usage across wider teams
Lead internal training
Lead data management, sharing, processing and solutions to data-related problems
Manage processes that are conducive to increasing productivity, continuous integration and improvement.
Lead an internal data review, consultation, recommendations and project management
KEY RESPONSIBILITIES
HUBSPOT CRM
Support the team with campaign building and driving customer acquisition across our product portfolio.
Create and manage membership engagement campaigns and workflows
End-to-end email testing for link accuracy, legal compliance, mobile optimisation & deliverability
Manage campaign segmentation and data selection
Setting up automation systems to support lead nurturing through the funnel
Own, manage and maintain customer and prospect data in the CRM system, and work with teams to ensure accuracy and completeness
Analyse customer and lead data and behaviour to identify trends and insights that can inform marketing and communication strategies
Ongoing development of a suite of reports for marketing, sales and operations
Ongoing support and management of the Sales Hub, Marketing Hub and Operations Hub
Ongoing support and training to teams
DATA MANAGEMENT
Maintain and improve data management processes and accuracy across systems; primarily Hubspot and Office365 (used for wider company data storage)
Ongoing management of data imports, cleansing, duplication, data enrichment, list management and data compliance
Improve policies and procedures for data management, sharing and processing
Work closely with the Marketing team to understand Hubspot integrations e.g. website, events, stripe - ensuring the CRM is linked and effective across integrations
OTHER
Provide light touch support to our Office365 environment e.g. ad-hoc updating of user permissions, monitoring of data storage, distribution lists (training will be provided)
Ensure management of CRM and data is strategic, utilising subscriptions and negotiating costs where required
Work with the wider team to ensure our digital offerings to stakeholders are appropriate, secure and connected
This job description is not intended to be either prescriptive or exhaustive; it is issued as a framework to outline the main areas of responsibility at the time of writing
Required Experience, Knowledge and Skills:
CRM DEVELOPMENT experience, must have strong experience of work with HUBSPOT
Previous experience of working with large data sets and migrating data
PRO-ACTIVE, able to show initiative and to drive activity within deadlines.
Excellent COMMUNICATION skills, able to engage effectively with colleagues at all levels.
ORGANISED with experience of working to tight deadlines.
PROJECT MANAGEMENT: knowledge of tools and managing projects from start to end
DATA MANAGEMENT experience with data functions (collection, analysis, distribution, GDPR)
Knowledge of Office365 & Wordpress (desirable)
All our employees will be expected to demonstrate behaviours associated with our company values. Our values drive the way we work; how we do things is just as important as what we do.
We join the dots; collaboration is in our DNA
We support and empower; we are here to make a difference
We are curious, open & honest
We celebrate difference & value equality of opportunity
OUR PEOPLE PERKS
Fully flexible hybrid working
Pension enrolment from 3 months service, 5% employer contribution
Cycle 2 Work scheme, in partnership with Halfords
Benefits hub, discounts across a broad range of partners
Life Assurance & BUPA private medical (1 years service)
Employee Assistance Programme, Health Assured
Mental Health Guardians
Summer Fridays, finish at 3pm every Friday throughout July & August
Your birthday off as paid leave, extra days off over the annual festive period
2 paid volunteer days per year to give something back to the community
Diversity Changes Everything: We value difference and celebrate the creativity that it brings.
We are committed to improving diversity and inclusion across our organisation and industry by championing a variety of backgrounds, perspectives, identities and talents.
Jul 05, 2023
Full time
Our Head of CRM & Data Management will join a small fast paced team, with the ideal candidate having a background in SME’s working technically hands on with a strong understanding of HUBSPOT and data management.
The core purpose for this role in its first year is to lead on hubspot usage, educating and consulting with teams, reviewing, identifying and implementing solutions to help future proof the platform. You will be our in-house expert supporting a workforce of (approx.) 70 and have a strong understanding of CRM systems terminology and use at SME level. We are looking for someone who can ensure effective workflows.
You will be responsible for managing and overseeing our CRM whilst providing some light touch support on wider systems day to day. Our ideal candidate will have experience specifically working with Hubspot, with some understanding of Wordpress.
Working closely with our 3rd party support partners you will be responsible for finding the most efficient ways of using the CRM and systems environment more effectively.
Our Head of CRM & Data Management will have strong project management skills and technical ability. You will have demonstrable experience leading effective data management practices and processes.
If you are an experienced Hubspot CRM & Data Manager, Head of CRM or CRM Executive and are looking for a business where you can further your career, take autonomy and lead a visionary function then this opportunity is not to be missed!
LOCATION: UK-Wide, hybrid working available with offices in MediaCityUK, Bristol and London
SALARY: FTE £45,000
CONTRACT: Initial 1-year initial fixed term full time OR min 3 days per week, scope to become permanent. Flexible hours.
TO APPLY: Email your CV, cover letter and/or 1-2-minute video link* to jobs@wearecreative.uk by 28th July 2023 midday. Please complete our anonymous diversity and inclusion survey. Interviews will take place by video conference 4th August, short notice period/ immediate appointment preferred.
* Video link optional. Creative UK is an inclusive recruiter and happy to make adjustments to our selection process by request
CORE ACCOUNTABILITIES
Day to day CRM and data queries, working closely with 3rd party support where required
Auditing CRM use and recommended solutions for developing usage across wider teams
Lead internal training
Lead data management, sharing, processing and solutions to data-related problems
Manage processes that are conducive to increasing productivity, continuous integration and improvement.
Lead an internal data review, consultation, recommendations and project management
KEY RESPONSIBILITIES
HUBSPOT CRM
Support the team with campaign building and driving customer acquisition across our product portfolio.
Create and manage membership engagement campaigns and workflows
End-to-end email testing for link accuracy, legal compliance, mobile optimisation & deliverability
Manage campaign segmentation and data selection
Setting up automation systems to support lead nurturing through the funnel
Own, manage and maintain customer and prospect data in the CRM system, and work with teams to ensure accuracy and completeness
Analyse customer and lead data and behaviour to identify trends and insights that can inform marketing and communication strategies
Ongoing development of a suite of reports for marketing, sales and operations
Ongoing support and management of the Sales Hub, Marketing Hub and Operations Hub
Ongoing support and training to teams
DATA MANAGEMENT
Maintain and improve data management processes and accuracy across systems; primarily Hubspot and Office365 (used for wider company data storage)
Ongoing management of data imports, cleansing, duplication, data enrichment, list management and data compliance
Improve policies and procedures for data management, sharing and processing
Work closely with the Marketing team to understand Hubspot integrations e.g. website, events, stripe - ensuring the CRM is linked and effective across integrations
OTHER
Provide light touch support to our Office365 environment e.g. ad-hoc updating of user permissions, monitoring of data storage, distribution lists (training will be provided)
Ensure management of CRM and data is strategic, utilising subscriptions and negotiating costs where required
Work with the wider team to ensure our digital offerings to stakeholders are appropriate, secure and connected
This job description is not intended to be either prescriptive or exhaustive; it is issued as a framework to outline the main areas of responsibility at the time of writing
Required Experience, Knowledge and Skills:
CRM DEVELOPMENT experience, must have strong experience of work with HUBSPOT
Previous experience of working with large data sets and migrating data
PRO-ACTIVE, able to show initiative and to drive activity within deadlines.
Excellent COMMUNICATION skills, able to engage effectively with colleagues at all levels.
ORGANISED with experience of working to tight deadlines.
PROJECT MANAGEMENT: knowledge of tools and managing projects from start to end
DATA MANAGEMENT experience with data functions (collection, analysis, distribution, GDPR)
Knowledge of Office365 & Wordpress (desirable)
All our employees will be expected to demonstrate behaviours associated with our company values. Our values drive the way we work; how we do things is just as important as what we do.
We join the dots; collaboration is in our DNA
We support and empower; we are here to make a difference
We are curious, open & honest
We celebrate difference & value equality of opportunity
OUR PEOPLE PERKS
Fully flexible hybrid working
Pension enrolment from 3 months service, 5% employer contribution
Cycle 2 Work scheme, in partnership with Halfords
Benefits hub, discounts across a broad range of partners
Life Assurance & BUPA private medical (1 years service)
Employee Assistance Programme, Health Assured
Mental Health Guardians
Summer Fridays, finish at 3pm every Friday throughout July & August
Your birthday off as paid leave, extra days off over the annual festive period
2 paid volunteer days per year to give something back to the community
Diversity Changes Everything: We value difference and celebrate the creativity that it brings.
We are committed to improving diversity and inclusion across our organisation and industry by championing a variety of backgrounds, perspectives, identities and talents.
French speaking Technical Support Representative Starting salary of £27,500 per year Benefits include bonus, generous holiday allowance and more Hybrid: 2 days working from home Based in Southwest London / Surrey Permanent, full time Job Reference HD NO SHIFT WORK! Language Recruitment Services ( LRS ) is recruiting a French speaking Technical Support engineer, Tech support executive, Helpdesk Advisor for an international company in the technology sector. Technical Support Specialist with French - main duties: Customer Engagement: Proactively manage queries from distributors and end users, providing exemplary technical support and guidance through various channels, including telephone, email, social media, and online chat. Problem Resolution: Demonstrate strong analytical skills to investigate and resolve technical issues promptly, with a keen focus on customer satisfaction. Utilize CRM systems to track communication and ensure timely follow-ups. Collaborative Solutions: Work closely with cross-functional teams to replicate and troubleshoot customer technical issues in-house, facilitating effective problem-solving and knowledge sharing. Continuous Improvement: Contribute to ongoing process enhancements and best practices, providing valuable insights to improve overall customer experience and operational efficiency. Reporting and Communication: Deliver comprehensive monthly reports to management, highlighting key performance metrics and actionable recommendations. Actively participate in team meetings to share updates, insights, and collaborate on strategic initiatives. French speaking Tech support Specialist, Profile: Fluent in French with proficient English language skills, both written and verbal. Previous experience in technical support, 2nd line support, or helpdesk support ideal A background in customer service within the technology sector is desirable Excellent communication skills spoken and written Demonstrated proficiency in computer-based systems, with knowledge of computer networks or PC architecture preferred. Strong numerical aptitude and IT proficiency Recent graduates in computer science with relevant work experience and French language proficiency are welcome to apply, offering a promising pathway to kickstart their career in a dynamic and rapidly evolving technology company. Thank you for applying to Language Recruitment Services, the Language Recruitment Specialist with over 36 Years' Experience in multilingual recruitment. Applications can only be accepted from individuals who are eligible to work in the UK. We may not be able to reply to you due to the volume of applications received. In the event there are no suitable roles available for you at the moment we may hold your details on our database and contact you in the future should a suitable vacancy arise. LRS is An Equal Opportunities Employer.
May 03, 2024
Full time
French speaking Technical Support Representative Starting salary of £27,500 per year Benefits include bonus, generous holiday allowance and more Hybrid: 2 days working from home Based in Southwest London / Surrey Permanent, full time Job Reference HD NO SHIFT WORK! Language Recruitment Services ( LRS ) is recruiting a French speaking Technical Support engineer, Tech support executive, Helpdesk Advisor for an international company in the technology sector. Technical Support Specialist with French - main duties: Customer Engagement: Proactively manage queries from distributors and end users, providing exemplary technical support and guidance through various channels, including telephone, email, social media, and online chat. Problem Resolution: Demonstrate strong analytical skills to investigate and resolve technical issues promptly, with a keen focus on customer satisfaction. Utilize CRM systems to track communication and ensure timely follow-ups. Collaborative Solutions: Work closely with cross-functional teams to replicate and troubleshoot customer technical issues in-house, facilitating effective problem-solving and knowledge sharing. Continuous Improvement: Contribute to ongoing process enhancements and best practices, providing valuable insights to improve overall customer experience and operational efficiency. Reporting and Communication: Deliver comprehensive monthly reports to management, highlighting key performance metrics and actionable recommendations. Actively participate in team meetings to share updates, insights, and collaborate on strategic initiatives. French speaking Tech support Specialist, Profile: Fluent in French with proficient English language skills, both written and verbal. Previous experience in technical support, 2nd line support, or helpdesk support ideal A background in customer service within the technology sector is desirable Excellent communication skills spoken and written Demonstrated proficiency in computer-based systems, with knowledge of computer networks or PC architecture preferred. Strong numerical aptitude and IT proficiency Recent graduates in computer science with relevant work experience and French language proficiency are welcome to apply, offering a promising pathway to kickstart their career in a dynamic and rapidly evolving technology company. Thank you for applying to Language Recruitment Services, the Language Recruitment Specialist with over 36 Years' Experience in multilingual recruitment. Applications can only be accepted from individuals who are eligible to work in the UK. We may not be able to reply to you due to the volume of applications received. In the event there are no suitable roles available for you at the moment we may hold your details on our database and contact you in the future should a suitable vacancy arise. LRS is An Equal Opportunities Employer.
Snap Inc. is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company's three core products are Snapchat , a visual messaging app that enhances your relationships with friends, family, and the world; Lens Studio , an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses, Spectacles . The Partner Engineering Team is a highly technical team working directly with strategic partners, developers and content creators to help build new integrations and experiences that leverage Snap's platform products like Camera Kit. We're looking for a strong iOS software engineer to join the Partner Engineering team at Snap Inc! What you'll do: Help manage technical relationships with development teams of our strategic partners and clients of Snap's platform products Create and manage the on-boarding process for new strategic clients, ensuring the best developer experience for their engineering teams as they integrate our software Field technical questions and investigate, research, debug and solve integration issues, interacting with customers and internal engineers as needed Help strategic clients design and architect their integrations - providing 1:1 technical and product feedback to partner product and engineering executives Enhance, expand, and help write documentation and resource materials, including sample apps and code examples Collect feedback and feature requests and help prioritize features internally - be the voice of external developers internally Track developer experience metrics and keep internal stakeholders updated Evangelize our platform products to the world Help pitch our platform products at conferences, hackathons, developer meetups etc. Knowledge, Skills & Abilities: Experience building and maintaining full stack applications that use APIs and SDKs Excellent problem solving, debugging, and QA Ability to communicate and explain complex concepts to existing and potential partners and community members Willingness to travel occasionally Minimum Qualifications: BS/BA in a technical field such as computer science or equivalent years of experience Experience in developing mobile applications for the iOS environment Preferred Qualifications: Advanced degree in a related technical field Image processing, camera pipelines, or AR Understanding of product release cycles and maintaining production software Developing software systems of medium-to-large scope and complexity "Default Together" Policy at Snap: At Snap Inc. we believe that being together in person helps us build our culture faster, reinforce our values, and serve our community, customers and partners better through dynamic collaboration. To reflect this, we practice a "default together" approach and expect our team members to work in an office 4+ days per week. At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets. If you have a disability or special need that requires accommodation, please don't be shy and contact us at . Our Benefits: Snap Inc. is its own community, so we've got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid parental leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap's long-term success! A Decade of Snap : Learn about our origin story, values, mission, culture of innovation, and more. CitizenSnap : In our third annual CitizenSnap Report, we demonstrate progress towards our environmental, social, and governance (ESG) goals, and we lay out our plans looking forward. The DEI Innovation Summit : Watch highlights from the 2nd annual DEI Innovation Summit, which brings together thought leaders and DEI experts for a day of courageous conversations to enable bold action. Snap News : Stay up to date on the latest and greatest product and innovation news at Snap
May 03, 2024
Full time
Snap Inc. is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company's three core products are Snapchat , a visual messaging app that enhances your relationships with friends, family, and the world; Lens Studio , an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses, Spectacles . The Partner Engineering Team is a highly technical team working directly with strategic partners, developers and content creators to help build new integrations and experiences that leverage Snap's platform products like Camera Kit. We're looking for a strong iOS software engineer to join the Partner Engineering team at Snap Inc! What you'll do: Help manage technical relationships with development teams of our strategic partners and clients of Snap's platform products Create and manage the on-boarding process for new strategic clients, ensuring the best developer experience for their engineering teams as they integrate our software Field technical questions and investigate, research, debug and solve integration issues, interacting with customers and internal engineers as needed Help strategic clients design and architect their integrations - providing 1:1 technical and product feedback to partner product and engineering executives Enhance, expand, and help write documentation and resource materials, including sample apps and code examples Collect feedback and feature requests and help prioritize features internally - be the voice of external developers internally Track developer experience metrics and keep internal stakeholders updated Evangelize our platform products to the world Help pitch our platform products at conferences, hackathons, developer meetups etc. Knowledge, Skills & Abilities: Experience building and maintaining full stack applications that use APIs and SDKs Excellent problem solving, debugging, and QA Ability to communicate and explain complex concepts to existing and potential partners and community members Willingness to travel occasionally Minimum Qualifications: BS/BA in a technical field such as computer science or equivalent years of experience Experience in developing mobile applications for the iOS environment Preferred Qualifications: Advanced degree in a related technical field Image processing, camera pipelines, or AR Understanding of product release cycles and maintaining production software Developing software systems of medium-to-large scope and complexity "Default Together" Policy at Snap: At Snap Inc. we believe that being together in person helps us build our culture faster, reinforce our values, and serve our community, customers and partners better through dynamic collaboration. To reflect this, we practice a "default together" approach and expect our team members to work in an office 4+ days per week. At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets. If you have a disability or special need that requires accommodation, please don't be shy and contact us at . Our Benefits: Snap Inc. is its own community, so we've got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid parental leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap's long-term success! A Decade of Snap : Learn about our origin story, values, mission, culture of innovation, and more. CitizenSnap : In our third annual CitizenSnap Report, we demonstrate progress towards our environmental, social, and governance (ESG) goals, and we lay out our plans looking forward. The DEI Innovation Summit : Watch highlights from the 2nd annual DEI Innovation Summit, which brings together thought leaders and DEI experts for a day of courageous conversations to enable bold action. Snap News : Stay up to date on the latest and greatest product and innovation news at Snap
Technical Lead / Solutions Architect When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Our Engineering Team is over 150 strong, from Apprentice Engineers through to Enterprise Architects, and were currently in an exciting period of growth! We provide clear career ladders for each employee to design the career they deserve with full training, support and mentoring from senior members of the team; if youve got the passion, enthusiasm, and desire to progress, then we will be with you every step of the way. We are looking for an experienced and passionateTechnical Leadto play a critical, hands-on role in the design, implementation and monitoring of Microlise products. You will work closely with other areas of the business and our customers, providing expert technical knowledge and solutions to complex technical problems. We know the importance of a good work/life balance, so offer flexible working opportunities with a low overtime culture; theres a reason our average length of service is 7+ years!If you are looking for a new challenge and have a strong design background then we want to hear from you! Technologies were looking for: C#, Linux, UNIX, Java, .NET Core, .NET Framework, ASP.NET, Angular, Micro Services, MS SQL Server, Couchbase Do you have? Strong problem-solving skills Demonstrable technical domain design skills Ability to identify technical debt and pay down Strong communication skills for internal and external stakeholders Advocate and leadership of the design review process Ability to implement patterns of enterprise architecture Proven ability in mentoring technical performance within a team and across a business, setting technical objectives and measuring progress, etc. Demonstrable history of working with architecture-focused road maps Experience defining and describing an architecture of a system Experience highlighting training requirements within a multi-discipline agile team Why Microlise? When your groceries arrive at your door or you sign for your online parcel, one or more of our software, telematics or proof-of-purchase solutions has probably been used. Our solutions deliver value to many of the UKs leading grocery retailers and food logistics providers as well as to household names including JCB, EddieStobart, Carlsberg, Waitrose, and Royal Mail. Proudly Midlands-based, Microlise has been operating for over thirty years, and recently became a Publicly Listed Company with shares trading on the London Stock Exchange. Our growing business is guided by our culture which drives the way we behave, the way we work, the way we connect with our customers, and the way we support and develop our people. We believe in developing our staff and support our employees with their professional development goals 37.5 hour week with flexible working opportunities Relocation support for candidates looking to move to the East Midlands Access to our salary sacrifice EV Car Scheme - payments are made before tax and other contributions, so saving you money, whilst doing your bit for the environment! Great Place to Work certified We have been recognised by the global authority on workplace culture, so come be a part of our success! Private medical insurance with Vitality Health including rewards for members such as: Free Amazon Prime, Apple Watch, discounted gym membership and many more! 25 days holiday, excluding bank holidays, increasing with service Invested in employee health and well-being with over 20 mental health first aiders in the business Employee Assistance Programmes Free Costco membership, 20% off EE mobile and line rental, and other local discounts Great staff extras: Easter eggs, yearly BBQ, Christmas gifts and annual staff awards Free Microlise Cresswell Racing Tickets, support British Superbikes Executive Box at Motorpoint Arena Nottingham Recruitment Process For successful candidates, interviews will take place whilst the advert is still live, via telephone and video conferencing; so dont delay getting your application in! Recruitment Agencies Whilst we make every effort to directly source candidates for our live roles, we do have a very small preferred supplier list on the occasion we may require additional support. We therefore do not accept speculative CVs and/or cold calls to our Recruitment Team or Hiring Managers. JBRP1_UKTJ
May 03, 2024
Full time
Technical Lead / Solutions Architect When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Our Engineering Team is over 150 strong, from Apprentice Engineers through to Enterprise Architects, and were currently in an exciting period of growth! We provide clear career ladders for each employee to design the career they deserve with full training, support and mentoring from senior members of the team; if youve got the passion, enthusiasm, and desire to progress, then we will be with you every step of the way. We are looking for an experienced and passionateTechnical Leadto play a critical, hands-on role in the design, implementation and monitoring of Microlise products. You will work closely with other areas of the business and our customers, providing expert technical knowledge and solutions to complex technical problems. We know the importance of a good work/life balance, so offer flexible working opportunities with a low overtime culture; theres a reason our average length of service is 7+ years!If you are looking for a new challenge and have a strong design background then we want to hear from you! Technologies were looking for: C#, Linux, UNIX, Java, .NET Core, .NET Framework, ASP.NET, Angular, Micro Services, MS SQL Server, Couchbase Do you have? Strong problem-solving skills Demonstrable technical domain design skills Ability to identify technical debt and pay down Strong communication skills for internal and external stakeholders Advocate and leadership of the design review process Ability to implement patterns of enterprise architecture Proven ability in mentoring technical performance within a team and across a business, setting technical objectives and measuring progress, etc. Demonstrable history of working with architecture-focused road maps Experience defining and describing an architecture of a system Experience highlighting training requirements within a multi-discipline agile team Why Microlise? When your groceries arrive at your door or you sign for your online parcel, one or more of our software, telematics or proof-of-purchase solutions has probably been used. Our solutions deliver value to many of the UKs leading grocery retailers and food logistics providers as well as to household names including JCB, EddieStobart, Carlsberg, Waitrose, and Royal Mail. Proudly Midlands-based, Microlise has been operating for over thirty years, and recently became a Publicly Listed Company with shares trading on the London Stock Exchange. Our growing business is guided by our culture which drives the way we behave, the way we work, the way we connect with our customers, and the way we support and develop our people. We believe in developing our staff and support our employees with their professional development goals 37.5 hour week with flexible working opportunities Relocation support for candidates looking to move to the East Midlands Access to our salary sacrifice EV Car Scheme - payments are made before tax and other contributions, so saving you money, whilst doing your bit for the environment! Great Place to Work certified We have been recognised by the global authority on workplace culture, so come be a part of our success! Private medical insurance with Vitality Health including rewards for members such as: Free Amazon Prime, Apple Watch, discounted gym membership and many more! 25 days holiday, excluding bank holidays, increasing with service Invested in employee health and well-being with over 20 mental health first aiders in the business Employee Assistance Programmes Free Costco membership, 20% off EE mobile and line rental, and other local discounts Great staff extras: Easter eggs, yearly BBQ, Christmas gifts and annual staff awards Free Microlise Cresswell Racing Tickets, support British Superbikes Executive Box at Motorpoint Arena Nottingham Recruitment Process For successful candidates, interviews will take place whilst the advert is still live, via telephone and video conferencing; so dont delay getting your application in! Recruitment Agencies Whilst we make every effort to directly source candidates for our live roles, we do have a very small preferred supplier list on the occasion we may require additional support. We therefore do not accept speculative CVs and/or cold calls to our Recruitment Team or Hiring Managers. JBRP1_UKTJ
Do you have a passion for search engine optimisation, customer management and a strong ability for driving organic traffic If so this may be a position below for you! We are partnered with a dynamic data driven company looking for talented SEO Professional. In this company you will play a vital role in developing and implementing winning SEO strategies for multiple client accounts of varying size. You will work across various elements of technical SEO, which include local SEO and E-commerce SEO using different tools but also be confident in your approach to manage and retain customers too. In this role you will be supported by a wider team of content/copy professionals and also working alongside the Paid Media team. The business is very proud of their teams and you will be joining a business constantly on the road to success. This will be a permanent full time role, with hybrid working role which is commutable from areas of the North West, such as St Helens, Liverpool, Wigan and Warrington. Day to day: Develop and execute comprehensive SEO strategies for a variety of clients across different industries. Conduct in-depth keyword research and competitive analysis to identify high-potential opportunities. Optimize website content, on-page elements, and technical SEO factors to improve search engine ranking. Build high-quality backlinks through effective link-building strategies. Monitor website traffic, analyse SEO performance metrics, and report on results to clients. Stay up-to-date with the latest SEO trends and algorithm updates. Collaborate with content creators, web developers, and other team members to ensure a holistic SEO approach. Identify and recommend SEO tools and software to streamline processes. Prepare proposals and presentations for potential clients. Manage relationships with key clients and new customers. What you'll bring: Experience as an SEO Executive/Manager or similar either agency side or inhouse. Proven track record of success in increasing organic website traffic and search engine rankings. Strong understanding of SEO best practices and principles, including on-page optimization, technical SEO, and link building. Expertise in tools which could include Ahrefs, SEMrush, Google Search Console, Screaming Frog, Majestic and Surfer SEO. Excellent writing and communication skills, with the ability to explain complex SEO concepts to customer base. Analytics skills and a data-driven approach to problem-solving. Excellent organisational skills and a meticulous attention to detail. Passion for the digital marketing industry and a willingness to stay ahead of the curve. Ability to work effectively within a team environment. Please apply using the link below to be considered for this role.
May 03, 2024
Full time
Do you have a passion for search engine optimisation, customer management and a strong ability for driving organic traffic If so this may be a position below for you! We are partnered with a dynamic data driven company looking for talented SEO Professional. In this company you will play a vital role in developing and implementing winning SEO strategies for multiple client accounts of varying size. You will work across various elements of technical SEO, which include local SEO and E-commerce SEO using different tools but also be confident in your approach to manage and retain customers too. In this role you will be supported by a wider team of content/copy professionals and also working alongside the Paid Media team. The business is very proud of their teams and you will be joining a business constantly on the road to success. This will be a permanent full time role, with hybrid working role which is commutable from areas of the North West, such as St Helens, Liverpool, Wigan and Warrington. Day to day: Develop and execute comprehensive SEO strategies for a variety of clients across different industries. Conduct in-depth keyword research and competitive analysis to identify high-potential opportunities. Optimize website content, on-page elements, and technical SEO factors to improve search engine ranking. Build high-quality backlinks through effective link-building strategies. Monitor website traffic, analyse SEO performance metrics, and report on results to clients. Stay up-to-date with the latest SEO trends and algorithm updates. Collaborate with content creators, web developers, and other team members to ensure a holistic SEO approach. Identify and recommend SEO tools and software to streamline processes. Prepare proposals and presentations for potential clients. Manage relationships with key clients and new customers. What you'll bring: Experience as an SEO Executive/Manager or similar either agency side or inhouse. Proven track record of success in increasing organic website traffic and search engine rankings. Strong understanding of SEO best practices and principles, including on-page optimization, technical SEO, and link building. Expertise in tools which could include Ahrefs, SEMrush, Google Search Console, Screaming Frog, Majestic and Surfer SEO. Excellent writing and communication skills, with the ability to explain complex SEO concepts to customer base. Analytics skills and a data-driven approach to problem-solving. Excellent organisational skills and a meticulous attention to detail. Passion for the digital marketing industry and a willingness to stay ahead of the curve. Ability to work effectively within a team environment. Please apply using the link below to be considered for this role.
Mondas Consulting We are currently looking for an individual to join and support our growing sales function. This role will offer you the chance to be involved with various sales opportunities at different stages of the sales pipeline and will allow you to exercise both written and verbal communication skills. This role will be reporting into the Sales and Marketing Manager with some communications across the wider internal teams to ensure leads are being followed up in a timely manner and being kept up to date, this will be through a variety of channels including; phone, email, social media, video, face to face and messaging. About Us Our head office is based out of Farnborough, Hampshire where our Sales, Marketing and Security Operations Centre is based. We strive for excellence and our team is full of ambitious, skilled and hard working professionals who all share the Mondas vision. Mondas is a Cyber Consultancy that specialises in security automation. Mondas delivers bespoke Cyber Security Solutions, helping our clients streamline their incident response and recovery process with our automated approach to SOAR, SIEM & XDR. Our Sales and Marketing team is the heartbeat of our business and has been crucial to the year on year growth we have experienced and are looking to continue. We are a people first business who invest time and effort into developing our staff whether that be through training courses, on-the- job learning or certifications. We want to ensure our staff have the skills and knowledge to excel in their role. Responsibilities: Support the Sales and Marketing manager in following up on new and ongoing leads. Prepare bid documents for any ongoing opportunities that we have been invited to complete. Generate attendees for internal webinars or wider company initiatives. Work towards writing technical content that can be used as part of our marketing drives. Support the Sales and Marketing Manager to identify new sales opportunities Work with the marketing team to successfully deliver campaigns Network with professionals in the industry to generate demos, technical conversations or meeting for the sales team Assist in the creation of sales documentation and whitepapers Experience: Previous experience in sales, customer service or sales support Excellent written and verbal communication skills Good knowledge of IT and the willingness to improve your understanding within Cyber Security Demonstrable experience generating or identifying new business opportunities Ability to generate strong relationships Demonstrable history of preparing written sales documents and/or content What do we offer?: Fun and rewarding working environment A commitment to train and develop you in your business area through internal and external training, as well as certifications relevant to your business area. A people- first culture Flexible working hours Access to office perks Personal development training Location: Farnborough, Hampshire If you would like to be considered for this position please apply today, or get in touch with George Eastman
May 03, 2024
Full time
Mondas Consulting We are currently looking for an individual to join and support our growing sales function. This role will offer you the chance to be involved with various sales opportunities at different stages of the sales pipeline and will allow you to exercise both written and verbal communication skills. This role will be reporting into the Sales and Marketing Manager with some communications across the wider internal teams to ensure leads are being followed up in a timely manner and being kept up to date, this will be through a variety of channels including; phone, email, social media, video, face to face and messaging. About Us Our head office is based out of Farnborough, Hampshire where our Sales, Marketing and Security Operations Centre is based. We strive for excellence and our team is full of ambitious, skilled and hard working professionals who all share the Mondas vision. Mondas is a Cyber Consultancy that specialises in security automation. Mondas delivers bespoke Cyber Security Solutions, helping our clients streamline their incident response and recovery process with our automated approach to SOAR, SIEM & XDR. Our Sales and Marketing team is the heartbeat of our business and has been crucial to the year on year growth we have experienced and are looking to continue. We are a people first business who invest time and effort into developing our staff whether that be through training courses, on-the- job learning or certifications. We want to ensure our staff have the skills and knowledge to excel in their role. Responsibilities: Support the Sales and Marketing manager in following up on new and ongoing leads. Prepare bid documents for any ongoing opportunities that we have been invited to complete. Generate attendees for internal webinars or wider company initiatives. Work towards writing technical content that can be used as part of our marketing drives. Support the Sales and Marketing Manager to identify new sales opportunities Work with the marketing team to successfully deliver campaigns Network with professionals in the industry to generate demos, technical conversations or meeting for the sales team Assist in the creation of sales documentation and whitepapers Experience: Previous experience in sales, customer service or sales support Excellent written and verbal communication skills Good knowledge of IT and the willingness to improve your understanding within Cyber Security Demonstrable experience generating or identifying new business opportunities Ability to generate strong relationships Demonstrable history of preparing written sales documents and/or content What do we offer?: Fun and rewarding working environment A commitment to train and develop you in your business area through internal and external training, as well as certifications relevant to your business area. A people- first culture Flexible working hours Access to office perks Personal development training Location: Farnborough, Hampshire If you would like to be considered for this position please apply today, or get in touch with George Eastman
Could you be an Estimator for Eximious Furniture? You will be a valuable member of our hardworking, bespoke furniture and joinery family. Estimator / Project Manager Leicestershire, LE10 3DS Full time, permanent Office based Salary negotiable dependent on experience Some travel required Please Note: Applicants must be authorised to work in the UK Eximious design, manufacture and install bespoke corporate furniture and joinery. Delivering specialist joinery and fit out contracts, we have worked on some of the most prestigious commercial projects in London over our 20-year history. Our commercial reputation for quality is replicated in our team commitment ensuring every project is designed, manufactured, and installed with distinction. About the role: From first point of contact to site survey and maintaining communications with the client, the role of Estimator / Project Manager is critical to the success of every project. The role will involve: Providing accurate and detailed quotes for bespoke joinery items from drawings, specifications, and client instructions Performing site surveys, obtaining accurate measurements, and drawing up plans to present to the design team Liaising with the team on tender submissions Effective communication with clients, ensuring expectation and practicality are balanced Taking a design brief and offering value engineering solutions Reviewing subcontractor and supplier quotations Ordering materials (such as metal, glass, and stone) and services as required Carrying out final negotiations, track project variations, and compile final accounts Improving the efficiency of the process from enquiry to proposal Reviewing drawings ensuring accurate reflection of the quote, any potential cost savings and they remain within requirements Attending and participating in production and site meetings, ensuring actions are relayed and completed Issuing production orders and monitoring costs/spend About you: The successful candidate will have: Previous experience in the commercial fit out, woodworking, or joinery industry Knowledge of the joinery industry in a pre-contracts/estimating role A good understanding of joinery construction Familiarity with bought in sub-contract suppliers The ability to work on multiple tenders and quotations at any one time Willingness to travel as required (UK based), visiting sites (CSCS card would be an advantage) A positive, flexible, self-starter approach with the ability to prioritise. Analytical and problem-solving skills Excellent customer service skills An understanding of CAD (ability to draw would be an advantage) Good general IT skills and knowledge of Microsoft Office How to apply for the role: If you have the skills and experience required for this position, click apply today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents. Other suitable skills and experience includes Manufacturing, Construction, Sales, Sales Assistant, Sales Manager, Sales Executive, Sales Administrator JBRP1_UKTJ
May 03, 2024
Full time
Could you be an Estimator for Eximious Furniture? You will be a valuable member of our hardworking, bespoke furniture and joinery family. Estimator / Project Manager Leicestershire, LE10 3DS Full time, permanent Office based Salary negotiable dependent on experience Some travel required Please Note: Applicants must be authorised to work in the UK Eximious design, manufacture and install bespoke corporate furniture and joinery. Delivering specialist joinery and fit out contracts, we have worked on some of the most prestigious commercial projects in London over our 20-year history. Our commercial reputation for quality is replicated in our team commitment ensuring every project is designed, manufactured, and installed with distinction. About the role: From first point of contact to site survey and maintaining communications with the client, the role of Estimator / Project Manager is critical to the success of every project. The role will involve: Providing accurate and detailed quotes for bespoke joinery items from drawings, specifications, and client instructions Performing site surveys, obtaining accurate measurements, and drawing up plans to present to the design team Liaising with the team on tender submissions Effective communication with clients, ensuring expectation and practicality are balanced Taking a design brief and offering value engineering solutions Reviewing subcontractor and supplier quotations Ordering materials (such as metal, glass, and stone) and services as required Carrying out final negotiations, track project variations, and compile final accounts Improving the efficiency of the process from enquiry to proposal Reviewing drawings ensuring accurate reflection of the quote, any potential cost savings and they remain within requirements Attending and participating in production and site meetings, ensuring actions are relayed and completed Issuing production orders and monitoring costs/spend About you: The successful candidate will have: Previous experience in the commercial fit out, woodworking, or joinery industry Knowledge of the joinery industry in a pre-contracts/estimating role A good understanding of joinery construction Familiarity with bought in sub-contract suppliers The ability to work on multiple tenders and quotations at any one time Willingness to travel as required (UK based), visiting sites (CSCS card would be an advantage) A positive, flexible, self-starter approach with the ability to prioritise. Analytical and problem-solving skills Excellent customer service skills An understanding of CAD (ability to draw would be an advantage) Good general IT skills and knowledge of Microsoft Office How to apply for the role: If you have the skills and experience required for this position, click apply today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents. Other suitable skills and experience includes Manufacturing, Construction, Sales, Sales Assistant, Sales Manager, Sales Executive, Sales Administrator JBRP1_UKTJ
Resolve Recruitment are delighted to be working with the UK's largest healthcare provider. We are currently recruiting for an IT Endpoint Support Engineer to join this organisations fast-growing IT team. Job overview This role is working within the Service Desk, working as the initial point of contact for all IT related queries, providing first time fixes to incidents and providing excellent customer care. You will be supporting staff both face to face and over the telephone. Supporting Windows 10, Office 365 and a number of internal applications. Main duties of the job Working as an IT Desktop engineer covering 4 main elements of the role: Remote fixes Site Visits Build Repairs Detailed job description and main responsibilities Providing IT second line customer focused support for both clinical and corporate customers Ensure all work/ calls are recorded within the call management system through the IT Service Desk To be prompt and meticulous in updating of daily Incidents and Request for Service handled into the call management system ensuring all relevant details are captured To be responsive and pro-active when investigating and diagnosing incidents by providing telephone remote support to restore normal service as quickly as possible Monitoring and tracking incidents, escalating where necessary hierarchical or functionally Prioritise, organise and re-classify IT incidents, requests for service and queries, documenting additional information gained and actions carried out in line with the Support Services standards and Digital Services service level agreement Liaising with third party suppliers to resolve faults or provide identified work around solutions on tailored or National systems Resolve or provide identified work around solutions to customer queries / incidents or assign to the correct specialised team within IT Responsible for the Installation/ setup, repair and maintenance of workstations, local software, peripherals and telephones in accordance with the Digital Services SLA. Configure settings, network services and printer facilities Upgrade, migrate, test and maintain IT hardware, software and peripherals Build & Install purchased IT equipment & software applications within agreed timescales documented in the Service Level Agreement Provide second line support to customers in troubleshooting, investigating and repairing applications and IT hardware, including desktops/ laptops and related peripherals, ensuring that Agreed Service Levels are met Analyse information presented and gained from the customer to enable diagnostics of workstations and peripheral equipment using remote Digital Services approved tools Undertake site visits where necessary to rectify software/hardware problems, undertake moves and changes & roll out new hardware for technology refresh/project work Responsible for the maintaining the Digital Services antivirus, Sophos console, and data integrity within the call management system Ensure all Endpoint asset information is kept up to date Escalate calls in jeopardy of failing service level targets to the Endpoint Services Manager Provide peer training within the Endpoint Engineering team to ensure a multi-skilled team and knowledge transfer Presenting a positive image of Digital Services at all times and comply with all Corporate Policy Person specification Qualifications Essential criteria A degree or equivalent or significant experience of supporting Computer Desktop Hardware Microsoft Certification or equivalent ITIL Service Management foundation certification or equivalent knowledge Desirable criteria Service Desk Institute Analyst certification or equivalent Experience Essential criteria Working knowledge of Active Directory, users, computers and security groups Working knowledge of Microsoft Operating Systems; Windows 10 Working knowledge of Sophos console, asset management solutions and Citrix Working knowledge of Microsoft Office 365 Good keyboard skills (RSA 2 typing/word processing or equivalent experience) Experience working in a customer service environment , providing excellent customer-focused service, managing customer expectations and dealing with difficult customers Excellent communications skills (verbally and written) Good analytical problem solving skills Experience of working effectively as a team Desirable criteria An understanding of community focus and previous experience of working in IT within the public sector Experience of working within an ITIL environment A working knowledge of Microsoft System Center Configuration Manager Skills, Abilities and Knowledge Essential criteria Excellent customer handling skills, including communicating at the customer's technical level, working with executive customers and managing difficult people Professional and calm approach at all times, particularly when dealing with difficult situations Good customer relationship management skills, enabling customer confidence and empowerment A logical approach to problem solving and exercising good judgement Good attention to detail Prioritises and organise workload in accordance with the Service Level Agreement Able to meet targets under pressure Communication Essential criteria Able to communicate effectively in written and verbal English language Personal and People development Essential criteria Self motivated 'Will do/ can do' attitude Flexible with working hours where it is demanded by the role, to meet the needs of the service Essential criteria Understand and apply vision, values and behaviours Be proactive, forward thinking and comfortable working on own initiative Share creative and innovative ways of doing things with colleagues Take ownership Deliver on commitments in a timely way Exhibit the necessary level of independence and objectivity required to perform the role effectively Other Essential criteria Ability to perform moderate physical activity on a frequent basis Must hold full and valid UK driving licence and have access to a vehicle If this position looks to be of interest, please apply TODAY!
May 02, 2024
Full time
Resolve Recruitment are delighted to be working with the UK's largest healthcare provider. We are currently recruiting for an IT Endpoint Support Engineer to join this organisations fast-growing IT team. Job overview This role is working within the Service Desk, working as the initial point of contact for all IT related queries, providing first time fixes to incidents and providing excellent customer care. You will be supporting staff both face to face and over the telephone. Supporting Windows 10, Office 365 and a number of internal applications. Main duties of the job Working as an IT Desktop engineer covering 4 main elements of the role: Remote fixes Site Visits Build Repairs Detailed job description and main responsibilities Providing IT second line customer focused support for both clinical and corporate customers Ensure all work/ calls are recorded within the call management system through the IT Service Desk To be prompt and meticulous in updating of daily Incidents and Request for Service handled into the call management system ensuring all relevant details are captured To be responsive and pro-active when investigating and diagnosing incidents by providing telephone remote support to restore normal service as quickly as possible Monitoring and tracking incidents, escalating where necessary hierarchical or functionally Prioritise, organise and re-classify IT incidents, requests for service and queries, documenting additional information gained and actions carried out in line with the Support Services standards and Digital Services service level agreement Liaising with third party suppliers to resolve faults or provide identified work around solutions on tailored or National systems Resolve or provide identified work around solutions to customer queries / incidents or assign to the correct specialised team within IT Responsible for the Installation/ setup, repair and maintenance of workstations, local software, peripherals and telephones in accordance with the Digital Services SLA. Configure settings, network services and printer facilities Upgrade, migrate, test and maintain IT hardware, software and peripherals Build & Install purchased IT equipment & software applications within agreed timescales documented in the Service Level Agreement Provide second line support to customers in troubleshooting, investigating and repairing applications and IT hardware, including desktops/ laptops and related peripherals, ensuring that Agreed Service Levels are met Analyse information presented and gained from the customer to enable diagnostics of workstations and peripheral equipment using remote Digital Services approved tools Undertake site visits where necessary to rectify software/hardware problems, undertake moves and changes & roll out new hardware for technology refresh/project work Responsible for the maintaining the Digital Services antivirus, Sophos console, and data integrity within the call management system Ensure all Endpoint asset information is kept up to date Escalate calls in jeopardy of failing service level targets to the Endpoint Services Manager Provide peer training within the Endpoint Engineering team to ensure a multi-skilled team and knowledge transfer Presenting a positive image of Digital Services at all times and comply with all Corporate Policy Person specification Qualifications Essential criteria A degree or equivalent or significant experience of supporting Computer Desktop Hardware Microsoft Certification or equivalent ITIL Service Management foundation certification or equivalent knowledge Desirable criteria Service Desk Institute Analyst certification or equivalent Experience Essential criteria Working knowledge of Active Directory, users, computers and security groups Working knowledge of Microsoft Operating Systems; Windows 10 Working knowledge of Sophos console, asset management solutions and Citrix Working knowledge of Microsoft Office 365 Good keyboard skills (RSA 2 typing/word processing or equivalent experience) Experience working in a customer service environment , providing excellent customer-focused service, managing customer expectations and dealing with difficult customers Excellent communications skills (verbally and written) Good analytical problem solving skills Experience of working effectively as a team Desirable criteria An understanding of community focus and previous experience of working in IT within the public sector Experience of working within an ITIL environment A working knowledge of Microsoft System Center Configuration Manager Skills, Abilities and Knowledge Essential criteria Excellent customer handling skills, including communicating at the customer's technical level, working with executive customers and managing difficult people Professional and calm approach at all times, particularly when dealing with difficult situations Good customer relationship management skills, enabling customer confidence and empowerment A logical approach to problem solving and exercising good judgement Good attention to detail Prioritises and organise workload in accordance with the Service Level Agreement Able to meet targets under pressure Communication Essential criteria Able to communicate effectively in written and verbal English language Personal and People development Essential criteria Self motivated 'Will do/ can do' attitude Flexible with working hours where it is demanded by the role, to meet the needs of the service Essential criteria Understand and apply vision, values and behaviours Be proactive, forward thinking and comfortable working on own initiative Share creative and innovative ways of doing things with colleagues Take ownership Deliver on commitments in a timely way Exhibit the necessary level of independence and objectivity required to perform the role effectively Other Essential criteria Ability to perform moderate physical activity on a frequent basis Must hold full and valid UK driving licence and have access to a vehicle If this position looks to be of interest, please apply TODAY!
ROLE OVERVIEW Croud is a digital marketing agency with a unique business model , recently named Sunday Times Best Place to Work 2023 . In 2021, Croud acquired VERB Brands, a luxury performance marketing agency. VERB Brands specialises in full-service performance marketing solutions and partners with globally renowned luxury and premium brands such as Flannels, Calzedonia, Aston Martin, The Ritz, Maybourne Hotel Group and many more. We're now looking for a passionate and driven individual with a keen eye for luxury to join our SEO team as Account Director at an exciting time of growth for the agency. The overall purpose of this role is to support the Organic Strategy Director and team of Senior Account Managers, Managers, and Executives in implementing best-in-class organic strategies for key clients within the premium & luxury sector. Our clients range from premium challenger brands looking for growth within markets, to long-standing heritage brands who are looking to evolve their digital approaches. The successful candidate will recognise and aid both strategies, and be able to tailor recommendations to individual business needs. You will be responsible for the build and effective implementation of client roadmaps and development plans in order to achieve your client's annual business objectives and targets, as well as contributing to new business pitches and our innovation processes to ensure we always remain cutting edge in our craft. This role requires an analytical mindset coupled with a creative flair, willingness to take a risk, challenge, and push through change to achieve the best for our clients. Along with a proactive, can-do attitude to everything, you will also champion personal development & growth within the team. You will have excellent knowledge of all component parts of SEO and work with our specialist teams in these areas to lead on delivering a unified Organic Search strategy for luxury brands. Croud operates a hybrid working model with a minimum of 3 days a week based in our London office and the remaining days from home if you wish. RESPONSIBILITIES Build strategic relationships with key client stakeholders, acting as a trusted advisor to formulate results-driven SEO strategies on your account Develop and execute of client strategies to increase profit while providing great customer service to clients Work together with wider teams to devise and deliver Account Development Plans (ADPs) for owned clients to sustain and grow client performance Work with the Org. Strategy Director and Snr. Account Managers to input into overall direction of department and pioneer this across the team Develop, mentor and train team members, both remotely and in person Ensure client accounts are following SEO best practice, ensuring that hygiene factors are monitored and managed accordingly Play an active role in defining SEO best practice and scalable processes that challenge luxury Stay up to date with new market tools and opportunities which would support client strategy our product offering, and share to the wider team (not limited to SEO) Surprise and delight clients through innovation, knowledge share & insight; highlighting successes on a weekly basis (monthly for smaller clients) Provide reporting and measurement of the effectiveness of campaigns, ensure client reports are delivered on time and accurately Provide direction and guidance to the SEO Executives and Managers to deliver excellence in required communication and client service standards for each client as well as generally Direct line manage a team of SEO Executives and Managers, managing monthly 1:1s and Quarterly Performance Reviews (QPRs), mentor new team members to become operational in their roles quickly and efficiently Advocate knowledge share, drive delivery of cross channel processes and sharing of tools. Lead by example and drive the team to share knowledge cross team and cross channel to support in identifying cross-channel upsells and knowledge growth Contribute to the new business process and pitches with support from wider & SEO teams Identify areas of development within existing business to upsell digital services where relevant across your client portfolio Drive overall performance within the team to achieve margin and incremental revenue month on month Proactively identify workflow efficiencies to counter ineffective process within the team - new ways of working, continuous process improvement Contribute to and supporting marketing activities including whitepapers, blog posts and industry insights specifically across SEO & luxury PERSON SPECIFICATION Degree level education or relevant equivalent experience In-depth demonstrable experience in Digital Marketing - experience within luxury is preferable, passion and interest is essential In-depth demonstrable experience in SEO advertising Excellent communication, organisation, and presentation skills A mathematical and analytical mind Exceptional client service skills Highly organised and an ability to multi-task Impeccable attention to detail Excellent Microsoft Office skills which must include Excel, Word and PowerPoint Proven track record of working to deadlines Proven time management skills The ability to autonomously identify opportunities, generate ideas and formulate strategies Leadership skills: managing direct reports, a motivator Demonstrable line management experience, mentoring & training Proven experience in client expectation management roles and situations, able to manage and direct client expectations Clear passion for digital marketing, SEO and luxury to help drive our team forward COMPANY BENEFITS Croud offers a clear path to progression for all members of staff. We are committed to offering development opportunities alongside a support system of regular performance reviews. The opportunities are endless! 25 days holiday a year with the option to purchase more Hybrid working model Annual performance bonus Recruitment referrals bonus Health & wellbeing contributions Cycle to Work scheme Free fruit, breakfast cereals and tea & coffee Regular socials and events planned Peer to peer recognition scheme 'bonusly' Enhanced maternity and paternity package Pension Employee Assistance Programme Access to Croud Campus (our bespoke learning and development platform) Life and income protection Medical cash plan Day to make a difference Standard hours are from 9.00am to 5.30pm, there's flexibility if agreed in advance with your linemanagers (it may also be necessary on occasions to work outside of these hours). Croud is an equal opportunity employer and does not discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. All candidates will be assessed based on merit, qualifications and their ability to perform the requirements of the role.
May 02, 2024
Full time
ROLE OVERVIEW Croud is a digital marketing agency with a unique business model , recently named Sunday Times Best Place to Work 2023 . In 2021, Croud acquired VERB Brands, a luxury performance marketing agency. VERB Brands specialises in full-service performance marketing solutions and partners with globally renowned luxury and premium brands such as Flannels, Calzedonia, Aston Martin, The Ritz, Maybourne Hotel Group and many more. We're now looking for a passionate and driven individual with a keen eye for luxury to join our SEO team as Account Director at an exciting time of growth for the agency. The overall purpose of this role is to support the Organic Strategy Director and team of Senior Account Managers, Managers, and Executives in implementing best-in-class organic strategies for key clients within the premium & luxury sector. Our clients range from premium challenger brands looking for growth within markets, to long-standing heritage brands who are looking to evolve their digital approaches. The successful candidate will recognise and aid both strategies, and be able to tailor recommendations to individual business needs. You will be responsible for the build and effective implementation of client roadmaps and development plans in order to achieve your client's annual business objectives and targets, as well as contributing to new business pitches and our innovation processes to ensure we always remain cutting edge in our craft. This role requires an analytical mindset coupled with a creative flair, willingness to take a risk, challenge, and push through change to achieve the best for our clients. Along with a proactive, can-do attitude to everything, you will also champion personal development & growth within the team. You will have excellent knowledge of all component parts of SEO and work with our specialist teams in these areas to lead on delivering a unified Organic Search strategy for luxury brands. Croud operates a hybrid working model with a minimum of 3 days a week based in our London office and the remaining days from home if you wish. RESPONSIBILITIES Build strategic relationships with key client stakeholders, acting as a trusted advisor to formulate results-driven SEO strategies on your account Develop and execute of client strategies to increase profit while providing great customer service to clients Work together with wider teams to devise and deliver Account Development Plans (ADPs) for owned clients to sustain and grow client performance Work with the Org. Strategy Director and Snr. Account Managers to input into overall direction of department and pioneer this across the team Develop, mentor and train team members, both remotely and in person Ensure client accounts are following SEO best practice, ensuring that hygiene factors are monitored and managed accordingly Play an active role in defining SEO best practice and scalable processes that challenge luxury Stay up to date with new market tools and opportunities which would support client strategy our product offering, and share to the wider team (not limited to SEO) Surprise and delight clients through innovation, knowledge share & insight; highlighting successes on a weekly basis (monthly for smaller clients) Provide reporting and measurement of the effectiveness of campaigns, ensure client reports are delivered on time and accurately Provide direction and guidance to the SEO Executives and Managers to deliver excellence in required communication and client service standards for each client as well as generally Direct line manage a team of SEO Executives and Managers, managing monthly 1:1s and Quarterly Performance Reviews (QPRs), mentor new team members to become operational in their roles quickly and efficiently Advocate knowledge share, drive delivery of cross channel processes and sharing of tools. Lead by example and drive the team to share knowledge cross team and cross channel to support in identifying cross-channel upsells and knowledge growth Contribute to the new business process and pitches with support from wider & SEO teams Identify areas of development within existing business to upsell digital services where relevant across your client portfolio Drive overall performance within the team to achieve margin and incremental revenue month on month Proactively identify workflow efficiencies to counter ineffective process within the team - new ways of working, continuous process improvement Contribute to and supporting marketing activities including whitepapers, blog posts and industry insights specifically across SEO & luxury PERSON SPECIFICATION Degree level education or relevant equivalent experience In-depth demonstrable experience in Digital Marketing - experience within luxury is preferable, passion and interest is essential In-depth demonstrable experience in SEO advertising Excellent communication, organisation, and presentation skills A mathematical and analytical mind Exceptional client service skills Highly organised and an ability to multi-task Impeccable attention to detail Excellent Microsoft Office skills which must include Excel, Word and PowerPoint Proven track record of working to deadlines Proven time management skills The ability to autonomously identify opportunities, generate ideas and formulate strategies Leadership skills: managing direct reports, a motivator Demonstrable line management experience, mentoring & training Proven experience in client expectation management roles and situations, able to manage and direct client expectations Clear passion for digital marketing, SEO and luxury to help drive our team forward COMPANY BENEFITS Croud offers a clear path to progression for all members of staff. We are committed to offering development opportunities alongside a support system of regular performance reviews. The opportunities are endless! 25 days holiday a year with the option to purchase more Hybrid working model Annual performance bonus Recruitment referrals bonus Health & wellbeing contributions Cycle to Work scheme Free fruit, breakfast cereals and tea & coffee Regular socials and events planned Peer to peer recognition scheme 'bonusly' Enhanced maternity and paternity package Pension Employee Assistance Programme Access to Croud Campus (our bespoke learning and development platform) Life and income protection Medical cash plan Day to make a difference Standard hours are from 9.00am to 5.30pm, there's flexibility if agreed in advance with your linemanagers (it may also be necessary on occasions to work outside of these hours). Croud is an equal opportunity employer and does not discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. All candidates will be assessed based on merit, qualifications and their ability to perform the requirements of the role.
WE ARE VERITONE Veritone (NASDAQ: VERI) designs human-centered AI solutions. Serving customers in the talent acquisition, media, entertainment and public sector industries, Veritone's software and services empower individuals at the world's largest and most recognizable brands to run more efficiently, accelerate decision making and increase profitability. Veritone's leading enterprise AI platform, aiWARE, orchestrates an ever-growing ecosystem of machine learning models, transforming data sources into actionable intelligence. By blending human expertise with AI technology, Veritone advances human potential to help organizations solve problems and achieve more than ever before, enhancing lives everywhere. To learn more, visit . Veritone Hire Technology is the global leader in providing sophisticated, easy-to-use candidate sourcing tools, which help recruiters improve efficiency, increase return on investment, and reduce the cost of online recruitment spend. We integrate, partner, and work with complimentary tech businesses and job boards to make the recruitment process as simple as possible. WHAT YOU'LL DO Be a part of the Veritone Hire product team, reporting to the product's SVP. Establishes, implements, and communicates the strategic direction of the organization's product division. Leads a team of product managers and collaborates closely with the UX, Analytics, and Engineering teams to deliver on the product vision and roadmap Leads the transformation of Product ideas from preliminary stages into actionable concepts, timelines, and Projects while maintaining serious consideration of the financial implications, marketing needs, and overall objectives of the business Collaborates with executive leadership to develop and meet company goals while supplying expertise and guidance on product-related projects and systems. Identifies, recommends, and implements new processes, technologies, and systems to improve and streamline the Product organization's processes and use of resources and materials. Ensures all prioritization is in line with the Product Vision and Company Objectives Look for improvements in the workflow across the entire Product Lifecycle Defines, measures, and evaluates key metrics related to product performance and provides summaries to executive leadership WHAT YOU'LL NEED 6+ years proven experience as a product manager in a B2B SaaS business; 8+ years in a software environment At least 3 years of managerial experience in leading a Product team in a tech company and liaising with executive leadership Proven experience applying user research and data analysis and translating these into actionable product strategies. Demonstrable experience effectively collaborating with Engineering to deliver product using agile/scrum methodologies A talent for engaging with engineering, you must be able to speak the language of developers. A passion for user experience, with solid instincts around UI and design. Strong organizational and project management skills. Remarkable communication skills. You should be comfortable representing your team and championing projects across the organization and in front of senior leadership, partners, and customers. Experience in working on complex projects with front-end and back-end components- advantage Experience working in an international business with virtual global teams and knowledge of product localization. Prior experience in the HR tech industry or the Recruitment Industry - is advantageous. WHAT WE OFFER A competitive compensation package Equity Grant(s) Employe Stock Purchase Plan (ESPP) Remote first + Hybrid workplace VERI Communities (Affinity Groups) & Belonging Empowerment to build your career journey at Veritone Flexible (Paid) Time Off Benefits Program: medical, dental, vision, and more! Mental health awareness and support An opportunity to be a part of the next big thing in artificial intelligence! OUR CULTURE Loves learning & continuous growth; stays current on marketing trends Can juggle multiple projects, priorities, and deadlines with a positive attitude Comfortable in a fast-paced, small company environment Collaborative and always contributing value Driven to win as a team Remote first workplace Check us out! Veritone is a leading provider of artificial intelligence (AI) technology and solutions. The company's proprietary operating system, aiWARE, orchestrates an expanding ecosystem of machine learning models to transform audio, video and other data sources into actionable intelligence. We love to continuously grow while staying ahead of trends and creating structure in an unstructured world. If you've made it this far and align with our goals, we look forward to reviewing your qualifications! DISCLOSURE Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. Should candidates not be normally resident in the UK they must be able to demonstrate their eligibility to work in the UK in accordance with the Asylum and Immigration Act 1999. The successful candidate will be working remote with a hybrid option in the Veritone UK branch located in London.
May 02, 2024
Full time
WE ARE VERITONE Veritone (NASDAQ: VERI) designs human-centered AI solutions. Serving customers in the talent acquisition, media, entertainment and public sector industries, Veritone's software and services empower individuals at the world's largest and most recognizable brands to run more efficiently, accelerate decision making and increase profitability. Veritone's leading enterprise AI platform, aiWARE, orchestrates an ever-growing ecosystem of machine learning models, transforming data sources into actionable intelligence. By blending human expertise with AI technology, Veritone advances human potential to help organizations solve problems and achieve more than ever before, enhancing lives everywhere. To learn more, visit . Veritone Hire Technology is the global leader in providing sophisticated, easy-to-use candidate sourcing tools, which help recruiters improve efficiency, increase return on investment, and reduce the cost of online recruitment spend. We integrate, partner, and work with complimentary tech businesses and job boards to make the recruitment process as simple as possible. WHAT YOU'LL DO Be a part of the Veritone Hire product team, reporting to the product's SVP. Establishes, implements, and communicates the strategic direction of the organization's product division. Leads a team of product managers and collaborates closely with the UX, Analytics, and Engineering teams to deliver on the product vision and roadmap Leads the transformation of Product ideas from preliminary stages into actionable concepts, timelines, and Projects while maintaining serious consideration of the financial implications, marketing needs, and overall objectives of the business Collaborates with executive leadership to develop and meet company goals while supplying expertise and guidance on product-related projects and systems. Identifies, recommends, and implements new processes, technologies, and systems to improve and streamline the Product organization's processes and use of resources and materials. Ensures all prioritization is in line with the Product Vision and Company Objectives Look for improvements in the workflow across the entire Product Lifecycle Defines, measures, and evaluates key metrics related to product performance and provides summaries to executive leadership WHAT YOU'LL NEED 6+ years proven experience as a product manager in a B2B SaaS business; 8+ years in a software environment At least 3 years of managerial experience in leading a Product team in a tech company and liaising with executive leadership Proven experience applying user research and data analysis and translating these into actionable product strategies. Demonstrable experience effectively collaborating with Engineering to deliver product using agile/scrum methodologies A talent for engaging with engineering, you must be able to speak the language of developers. A passion for user experience, with solid instincts around UI and design. Strong organizational and project management skills. Remarkable communication skills. You should be comfortable representing your team and championing projects across the organization and in front of senior leadership, partners, and customers. Experience in working on complex projects with front-end and back-end components- advantage Experience working in an international business with virtual global teams and knowledge of product localization. Prior experience in the HR tech industry or the Recruitment Industry - is advantageous. WHAT WE OFFER A competitive compensation package Equity Grant(s) Employe Stock Purchase Plan (ESPP) Remote first + Hybrid workplace VERI Communities (Affinity Groups) & Belonging Empowerment to build your career journey at Veritone Flexible (Paid) Time Off Benefits Program: medical, dental, vision, and more! Mental health awareness and support An opportunity to be a part of the next big thing in artificial intelligence! OUR CULTURE Loves learning & continuous growth; stays current on marketing trends Can juggle multiple projects, priorities, and deadlines with a positive attitude Comfortable in a fast-paced, small company environment Collaborative and always contributing value Driven to win as a team Remote first workplace Check us out! Veritone is a leading provider of artificial intelligence (AI) technology and solutions. The company's proprietary operating system, aiWARE, orchestrates an expanding ecosystem of machine learning models to transform audio, video and other data sources into actionable intelligence. We love to continuously grow while staying ahead of trends and creating structure in an unstructured world. If you've made it this far and align with our goals, we look forward to reviewing your qualifications! DISCLOSURE Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. Should candidates not be normally resident in the UK they must be able to demonstrate their eligibility to work in the UK in accordance with the Asylum and Immigration Act 1999. The successful candidate will be working remote with a hybrid option in the Veritone UK branch located in London.
Who we are / the team: Bloomberg's CTO Office is the future-looking technical and product arm of Bloomberg L.P. We envision, design, and prototype the next generation infrastructure, hardware, and applications for the Bloomberg Terminal. Our projects include machine learning-powered products, cloud computing infrastructure and strategy, open source stewardship, natural language processing, and more. We are passionate about what we do. What's in it for you: BQuant is Bloomberg's new cloud-hosted quantitative investment research platform built on JupyterLab that is designed specifically for financial markets. We are looking for an experienced professional with a background in designing and delivering products for quant risk workflows to help us create an industry leading solution. This is a unique opportunity to join a cross-functional team with Product, Engineering, Quant, CTO, and Client teams. The team is global, located in London, New York and San Francisco. We are expanding the team, along with similar hiring in our Engineering department, to accelerate the range of products and use cases we support within BQuant. What we do: The BQuant platform seeks to democratize the best practices in quantitative analysis, and bring quant tools to the larger audience of Bloomberg users. Our team is exploring future-looking technology that combines cutting-edge Machine Learning (ML) and quant techniques with financial domain expertise to empower clients to perform collaborative quant research and deploy production workflows integrated with our deep stack of enterprise products. BQuant enables clients to rapidly accelerate their research to production cycle to achieve an edge in the market. Your role: As a BQuant Enterprise Go to Market Product Strategist, you will be responsible for building, executing and measuring the success of the global marketing plan for BQuant Enterprise while working closely with the BQuant product, marketing, events and sales teams. You will be responsible for developing client facing marketing materials, sales collateral and for running multi-channel marketing campaigns based on focus areas for the product, working closely with product managers. You will develop and use business intelligence tooling along with client interviews and feedback sessions to make recommendations to the product teams and influence the direction of development. We'll trust you to: Collaborate with Product Managers, marketing and sales teams to build a global marketing strategy to support product launches and feature releases to both new and existing customers, including the drafting of client messaging, editorial content and more. Own the creation and optimization of sales documentation and client facing sales materials including website copy, one-pagers, sales decks etc. Develop a detailed understanding of our customers workflows in BQuant Enterprise to further refine go-to-market strategy using client feedback sessions, advisory boards and business intelligence tooling. Refinement of target personas and customer segments in collaboration with product managers and UX teams. You'll need to have: 8+ years of hands-on experience planning and executing go-to-market strategies in a B2B role Experience with product positioning, messaging and market analysis. Experience and understanding of buyside workflows, preferably a good understanding of quantitative investment strategies. Proficiency in data visualisation tools such as Tableau, PowerBI and database/ logging tools such as humio and splunk; Ability to effectively communicate and collaborate with Engineers, UX, Data Scientists, Product Managers, Sales teams and Senior Executives. We'd love to see: Passionate about quantitative investment strategies and Python! A technical, data driven mindset A bachelors or higher degree in a STEM subject, Economics/Finance or Marketing Interest in cloud tech stack (cloud/enterprise infrastructure, RESTful APIs, etc.). Bloomberg is an equal opportunity employer, and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or maternity/parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law.
May 02, 2024
Full time
Who we are / the team: Bloomberg's CTO Office is the future-looking technical and product arm of Bloomberg L.P. We envision, design, and prototype the next generation infrastructure, hardware, and applications for the Bloomberg Terminal. Our projects include machine learning-powered products, cloud computing infrastructure and strategy, open source stewardship, natural language processing, and more. We are passionate about what we do. What's in it for you: BQuant is Bloomberg's new cloud-hosted quantitative investment research platform built on JupyterLab that is designed specifically for financial markets. We are looking for an experienced professional with a background in designing and delivering products for quant risk workflows to help us create an industry leading solution. This is a unique opportunity to join a cross-functional team with Product, Engineering, Quant, CTO, and Client teams. The team is global, located in London, New York and San Francisco. We are expanding the team, along with similar hiring in our Engineering department, to accelerate the range of products and use cases we support within BQuant. What we do: The BQuant platform seeks to democratize the best practices in quantitative analysis, and bring quant tools to the larger audience of Bloomberg users. Our team is exploring future-looking technology that combines cutting-edge Machine Learning (ML) and quant techniques with financial domain expertise to empower clients to perform collaborative quant research and deploy production workflows integrated with our deep stack of enterprise products. BQuant enables clients to rapidly accelerate their research to production cycle to achieve an edge in the market. Your role: As a BQuant Enterprise Go to Market Product Strategist, you will be responsible for building, executing and measuring the success of the global marketing plan for BQuant Enterprise while working closely with the BQuant product, marketing, events and sales teams. You will be responsible for developing client facing marketing materials, sales collateral and for running multi-channel marketing campaigns based on focus areas for the product, working closely with product managers. You will develop and use business intelligence tooling along with client interviews and feedback sessions to make recommendations to the product teams and influence the direction of development. We'll trust you to: Collaborate with Product Managers, marketing and sales teams to build a global marketing strategy to support product launches and feature releases to both new and existing customers, including the drafting of client messaging, editorial content and more. Own the creation and optimization of sales documentation and client facing sales materials including website copy, one-pagers, sales decks etc. Develop a detailed understanding of our customers workflows in BQuant Enterprise to further refine go-to-market strategy using client feedback sessions, advisory boards and business intelligence tooling. Refinement of target personas and customer segments in collaboration with product managers and UX teams. You'll need to have: 8+ years of hands-on experience planning and executing go-to-market strategies in a B2B role Experience with product positioning, messaging and market analysis. Experience and understanding of buyside workflows, preferably a good understanding of quantitative investment strategies. Proficiency in data visualisation tools such as Tableau, PowerBI and database/ logging tools such as humio and splunk; Ability to effectively communicate and collaborate with Engineers, UX, Data Scientists, Product Managers, Sales teams and Senior Executives. We'd love to see: Passionate about quantitative investment strategies and Python! A technical, data driven mindset A bachelors or higher degree in a STEM subject, Economics/Finance or Marketing Interest in cloud tech stack (cloud/enterprise infrastructure, RESTful APIs, etc.). Bloomberg is an equal opportunity employer, and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or maternity/parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law.
THE UNIVERSITY OF NORTHAMPTON
Northampton, Northamptonshire
About The Job Interview Date: 24 May 2024 The University of Northamptons Senior Systems Engineer has responsibility for managing and supporting the backend infrastructure services for the university. The post holder will work with university staff, the Executive, and IT subject matter experts to maintain the infrastructure and continually improve the systems and processes we have in accordance with the universitys aspirations and IT strategy. We are looking for an individual to join the infrastructure team at Northampton University. You will have a high degree of technical knowledge and enjoy working with a hands on approach in a fast-paced educational environment. We will be looking for you to get involved in the following areas as part of the infrastructure team. Responsible for the delivery and ownership of infrastructure services within the agreed service levels and providing assistance within operational level agreements. Responsible for providing technical expertise regarding the IT infrastructure as well as the technical aspects of design, transition, operation. Responsible for the continual improving of services along with the developing of skills required to operate the IT infrastructure. Responsible for components required to provide IT infrastructure services along with documentation of configurable items, knowledge, and other associations. Responsible for providing escalated 3rd level support as required for solving an Incident or Problem with the aim to restore as quickly as possible. Responsible for ensuring that infrastructure service processes within design, and continual improvement are fit for purpose. Responsible for ensuring that relevant documentation is maintained. Responsible for providing a high level of customer service to our end user base (Our Customers). The working hours are 37 hours per week, with an occasional on call rota and some out of hours working requirements. A generous holiday entitlement of 25 days per annum plus an additional 5 days after 5 years continuous service, plus bank holidays, plus University closed days. We want you to be able to carry out your work in a way that best supports UON and our students, but also you as an individual. We understand this may vary between different areas of the university as well as from one person to another. With Smarter Working you can work with increased flexibility, if you would like to, which can facilitate greater freedom and autonomy. About You You will have a relevant IT qualification or be able to demonstrate suitable experience, ideally holding an ITIL V3/4 certification. You will have all or a mixture of skills from the following areas: Windows Server 2016/ 2019/ 2022 Active Directory & Group Policy 2012r2/2016 Exchange 365 Online Office 365 Environment Hyper Converged Infrastructures (Storage Spaces) Virtual Infrastructure VMWare, Hyper V, Nutanix Linux/Unix administration Mimecast Web and Email Backup and recovery / DR Testing Service Monitoring Identity Management (IDM) MS Certificate Services Azure / AWS and AZURE MFA security configuration PowerShell scripting You will be able to demonstrate at interview that you have experience working as part of a team, while giving exceptional customer service to end users. Knowledge/experience of project management processes and delivery of project elements. Experience at undertaking operational activities, such as support, monitoring and trouble shooting incidents. Personal Qualities: Excellent interpersonal skills with peers and key stakeholders Self-motivated and able to work on own initiative Demonstrates self-motivation for self-improvement and development Demonstrates learning of new technology and methods Excellent customer service skills with both student and staff requirements Good written skills sufficient to produce all types of documentation. Good communication and presentation skills Able to work collaboratively within the wider IT department Windows Server 2016/ 2019/ 2022 Active Directory & Group Policy 2012r2/2016 Exchange 365 Online Office 365 Environment Hyper Converged Infrastructures (Storage Spaces) Virtual Infrastructure VMWare, Hyper V, Nutanix Linux/Unix administration Mimecast Web and Email Backup and recovery / DR Testing Service Monitoring Identity Management (IDM) MS Certificate Services Azure / AWS and AZURE MFA security configuration PowerShell scripting Qualifications Essential: Relevant Professional IT Certification or minimum of 3 years experience in similar role Desirable: ITIL V3 / 4 Foundation certified IT Services The IT Services department comprises 75 staff, divided into 5 teams, and runs the information and technology services of the university. The teams include: Customer Services and Support Technology Operations Application Services Cyber Security Change and Relationship Management The department runs a large IT service operation, with a large operational budget and capital budget. We are currently progressing a program of works transforming the systems at the university and this is an exciting time to join the team. About Us Come to the University of Northampton and you will see that we do things a bit differently. We are one of the youngest universities in the UK but we are already leading the way in adding value to society, which we call social impact. We have won multiple awards for our work in this area, among others, but what matters the most to us is ensuring that our students and graduates have the opportunity to make their mark on the world too. Thats why we were the first university in the UK to be named as a Changemaker Campus in 2012. We want to break the mould of what Higher Education can be. This has led us to build a whole new University from the ground up that is designed to reflect the way that students actually learn rather than the way they are expected to learn. Waterside Campus opened in September 2018. Our commitment to transforming lives and inspiring change is at the heart of all that we do. Right To Work All candidates will be asked to provide proof of eligibility to work in the UK at interview. Equality We welcome applications from underrepresented groups. The University of Northampton is committed to providing a vibrant, ethical and sustainable work, study and living environment that values equality, diversity and inclusion. This commitment, along with our legal and moral obligations, provides an inclusive environment for staff, students and the public who may be affected by our activities. confirms our commitment to equality and inclusion, underpinned by our belief in taking action. We are dedicated to creating an environment that celebrates equality and harnesses the power of diversity. demonstrates our pledge to our staff, students and partners to nurture and develop an environment where equality and inclusion can thrive whilst we Transform Lives and Inspire Change. To find out more, please visit: JBRP1_UKTJ
May 02, 2024
Full time
About The Job Interview Date: 24 May 2024 The University of Northamptons Senior Systems Engineer has responsibility for managing and supporting the backend infrastructure services for the university. The post holder will work with university staff, the Executive, and IT subject matter experts to maintain the infrastructure and continually improve the systems and processes we have in accordance with the universitys aspirations and IT strategy. We are looking for an individual to join the infrastructure team at Northampton University. You will have a high degree of technical knowledge and enjoy working with a hands on approach in a fast-paced educational environment. We will be looking for you to get involved in the following areas as part of the infrastructure team. Responsible for the delivery and ownership of infrastructure services within the agreed service levels and providing assistance within operational level agreements. Responsible for providing technical expertise regarding the IT infrastructure as well as the technical aspects of design, transition, operation. Responsible for the continual improving of services along with the developing of skills required to operate the IT infrastructure. Responsible for components required to provide IT infrastructure services along with documentation of configurable items, knowledge, and other associations. Responsible for providing escalated 3rd level support as required for solving an Incident or Problem with the aim to restore as quickly as possible. Responsible for ensuring that infrastructure service processes within design, and continual improvement are fit for purpose. Responsible for ensuring that relevant documentation is maintained. Responsible for providing a high level of customer service to our end user base (Our Customers). The working hours are 37 hours per week, with an occasional on call rota and some out of hours working requirements. A generous holiday entitlement of 25 days per annum plus an additional 5 days after 5 years continuous service, plus bank holidays, plus University closed days. We want you to be able to carry out your work in a way that best supports UON and our students, but also you as an individual. We understand this may vary between different areas of the university as well as from one person to another. With Smarter Working you can work with increased flexibility, if you would like to, which can facilitate greater freedom and autonomy. About You You will have a relevant IT qualification or be able to demonstrate suitable experience, ideally holding an ITIL V3/4 certification. You will have all or a mixture of skills from the following areas: Windows Server 2016/ 2019/ 2022 Active Directory & Group Policy 2012r2/2016 Exchange 365 Online Office 365 Environment Hyper Converged Infrastructures (Storage Spaces) Virtual Infrastructure VMWare, Hyper V, Nutanix Linux/Unix administration Mimecast Web and Email Backup and recovery / DR Testing Service Monitoring Identity Management (IDM) MS Certificate Services Azure / AWS and AZURE MFA security configuration PowerShell scripting You will be able to demonstrate at interview that you have experience working as part of a team, while giving exceptional customer service to end users. Knowledge/experience of project management processes and delivery of project elements. Experience at undertaking operational activities, such as support, monitoring and trouble shooting incidents. Personal Qualities: Excellent interpersonal skills with peers and key stakeholders Self-motivated and able to work on own initiative Demonstrates self-motivation for self-improvement and development Demonstrates learning of new technology and methods Excellent customer service skills with both student and staff requirements Good written skills sufficient to produce all types of documentation. Good communication and presentation skills Able to work collaboratively within the wider IT department Windows Server 2016/ 2019/ 2022 Active Directory & Group Policy 2012r2/2016 Exchange 365 Online Office 365 Environment Hyper Converged Infrastructures (Storage Spaces) Virtual Infrastructure VMWare, Hyper V, Nutanix Linux/Unix administration Mimecast Web and Email Backup and recovery / DR Testing Service Monitoring Identity Management (IDM) MS Certificate Services Azure / AWS and AZURE MFA security configuration PowerShell scripting Qualifications Essential: Relevant Professional IT Certification or minimum of 3 years experience in similar role Desirable: ITIL V3 / 4 Foundation certified IT Services The IT Services department comprises 75 staff, divided into 5 teams, and runs the information and technology services of the university. The teams include: Customer Services and Support Technology Operations Application Services Cyber Security Change and Relationship Management The department runs a large IT service operation, with a large operational budget and capital budget. We are currently progressing a program of works transforming the systems at the university and this is an exciting time to join the team. About Us Come to the University of Northampton and you will see that we do things a bit differently. We are one of the youngest universities in the UK but we are already leading the way in adding value to society, which we call social impact. We have won multiple awards for our work in this area, among others, but what matters the most to us is ensuring that our students and graduates have the opportunity to make their mark on the world too. Thats why we were the first university in the UK to be named as a Changemaker Campus in 2012. We want to break the mould of what Higher Education can be. This has led us to build a whole new University from the ground up that is designed to reflect the way that students actually learn rather than the way they are expected to learn. Waterside Campus opened in September 2018. Our commitment to transforming lives and inspiring change is at the heart of all that we do. Right To Work All candidates will be asked to provide proof of eligibility to work in the UK at interview. Equality We welcome applications from underrepresented groups. The University of Northampton is committed to providing a vibrant, ethical and sustainable work, study and living environment that values equality, diversity and inclusion. This commitment, along with our legal and moral obligations, provides an inclusive environment for staff, students and the public who may be affected by our activities. confirms our commitment to equality and inclusion, underpinned by our belief in taking action. We are dedicated to creating an environment that celebrates equality and harnesses the power of diversity. demonstrates our pledge to our staff, students and partners to nurture and develop an environment where equality and inclusion can thrive whilst we Transform Lives and Inspire Change. To find out more, please visit: JBRP1_UKTJ
About the role Your primary focus will be supporting all our wonderful customers in the Hair & Beauty sector across the UK. Your role as a Technical Advisor is to provide first class support, guidance, and enhanced training to our customers. This will be through a range of different customer activities, such as webinars, networking events, 1-2-1 meetings plus bespoke training and specialist CPD. You will be part of a wider Customer Solutions team in City and Guilds, all driven to achieve our collective goals. As a Technical Advisor you will be the source of support, advice, and expert knowledge of City & Guilds products and services in a specified industry. Your external focus will mean you will be bringing rich sector insights back into the business. You will become a beacon of sector knowledge, designing, and delivering CPD programmes, enhancing customer knowledge and engaging and working alongside key stakeholders in the sector. About you You should have gained credible industry and education experience working within the Hair & Beauty sector. Holding a wealth of knowledge and engagement in your sector. You will be a strong advocate in your sector and have a passion for excellence. Our main products and services consist of qualifications and assessment solutions, having a strong working knowledge in this field is essential. You should possess a passion for representing the training needs of this sector and the drive and determination to work across the City & Guilds business at all levels, as well as with key external stakeholders. As a confident individual you will have the skills and ability to bring people together, presenting to groups and individuals and engaging with them to work on the portfolio, supporting City & Guilds as a leading awarding organisation in this sector. Our Story And Mission Our vision is for a world in which everyone has the skills and opportunities to succeed. We support almost five million people each year to develop skills that help them into a job, develop on that job and to prepare for their next job. As a charity, we're proud that everything we do is focused on achieving this purpose. Through our assessment and credentialing, corporate learning and technical training offers, we partner with our customers to deliver work-based learning programmes that build competency to support better prospects for people, organisations and wider society. We create flexible learning pathways that support lifelong employability, because we believe that people deserve the opportunity to (re)train and (re)learn again and again - gaining new skills at every stage of life, regardless of where they start. At the heart of our business sits the City & Guilds Foundation which amplifies our purpose by helping to remove barriers to getting into a job, celebrating best practice on the job, and advocating for jobs of the future. We were founded in 1878 by the City of London and the trade guilds of the time, to help people, organisations and economies to develop their skills for growth. Our rich experience means we're uniquely positioned to understand the future of work and learning. And we continually evolve to develop and deliver skills for the workplace of the future. Today, as well as qualifications and assessment, we offer digital credentialing, eLearning technologies, executive leadership development, technical training and consultancy. Our success is driven by the people we work with. We pride ourselves on our ability to offer an equal opportunity to all our staff and we value diversity within our inclusive culture. We recognise that a diverse workforce is the only way we will achieve our ambitious business goals, so we work hard to be flexible to accommodate everyone. What We Offer We offer the opportunity to work in an innovative, engaging and market-leading organisation with opportunities to develop your existing skills and explore new ones. You'll receive an excellent benefits package which typically includes a great base salary, 25 days holiday plus bank holidays, pension, private healthcare, volunteering opportunities and much more. We welcome a discussion about how this role could work flexibly for you. For example, work pattern, job share, hours or location. Next Steps And How To Apply If you think this is the role and organisation for you then we would love to hear from you. Please submit your CV and complete our short application form using the apply button.
May 02, 2024
Full time
About the role Your primary focus will be supporting all our wonderful customers in the Hair & Beauty sector across the UK. Your role as a Technical Advisor is to provide first class support, guidance, and enhanced training to our customers. This will be through a range of different customer activities, such as webinars, networking events, 1-2-1 meetings plus bespoke training and specialist CPD. You will be part of a wider Customer Solutions team in City and Guilds, all driven to achieve our collective goals. As a Technical Advisor you will be the source of support, advice, and expert knowledge of City & Guilds products and services in a specified industry. Your external focus will mean you will be bringing rich sector insights back into the business. You will become a beacon of sector knowledge, designing, and delivering CPD programmes, enhancing customer knowledge and engaging and working alongside key stakeholders in the sector. About you You should have gained credible industry and education experience working within the Hair & Beauty sector. Holding a wealth of knowledge and engagement in your sector. You will be a strong advocate in your sector and have a passion for excellence. Our main products and services consist of qualifications and assessment solutions, having a strong working knowledge in this field is essential. You should possess a passion for representing the training needs of this sector and the drive and determination to work across the City & Guilds business at all levels, as well as with key external stakeholders. As a confident individual you will have the skills and ability to bring people together, presenting to groups and individuals and engaging with them to work on the portfolio, supporting City & Guilds as a leading awarding organisation in this sector. Our Story And Mission Our vision is for a world in which everyone has the skills and opportunities to succeed. We support almost five million people each year to develop skills that help them into a job, develop on that job and to prepare for their next job. As a charity, we're proud that everything we do is focused on achieving this purpose. Through our assessment and credentialing, corporate learning and technical training offers, we partner with our customers to deliver work-based learning programmes that build competency to support better prospects for people, organisations and wider society. We create flexible learning pathways that support lifelong employability, because we believe that people deserve the opportunity to (re)train and (re)learn again and again - gaining new skills at every stage of life, regardless of where they start. At the heart of our business sits the City & Guilds Foundation which amplifies our purpose by helping to remove barriers to getting into a job, celebrating best practice on the job, and advocating for jobs of the future. We were founded in 1878 by the City of London and the trade guilds of the time, to help people, organisations and economies to develop their skills for growth. Our rich experience means we're uniquely positioned to understand the future of work and learning. And we continually evolve to develop and deliver skills for the workplace of the future. Today, as well as qualifications and assessment, we offer digital credentialing, eLearning technologies, executive leadership development, technical training and consultancy. Our success is driven by the people we work with. We pride ourselves on our ability to offer an equal opportunity to all our staff and we value diversity within our inclusive culture. We recognise that a diverse workforce is the only way we will achieve our ambitious business goals, so we work hard to be flexible to accommodate everyone. What We Offer We offer the opportunity to work in an innovative, engaging and market-leading organisation with opportunities to develop your existing skills and explore new ones. You'll receive an excellent benefits package which typically includes a great base salary, 25 days holiday plus bank holidays, pension, private healthcare, volunteering opportunities and much more. We welcome a discussion about how this role could work flexibly for you. For example, work pattern, job share, hours or location. Next Steps And How To Apply If you think this is the role and organisation for you then we would love to hear from you. Please submit your CV and complete our short application form using the apply button.
Pre-Sales Network Architect Basingstoke, Hampshire Permanent (Hybrid) £80,000 + Car Allowance A Pre-Sales Network Architect, with previous pre-sales and bid experience, is needed by iO Associates to work with a 30+ years old company with proven excellence in the Mainframe business. They focus on providing a range of service solutions in various domains like Computing, AI, Networks, Data, and security. In this role, will work closely with the Delivery Executives, Solution Owners, and Customers to produce design documentation on a wide variety of complex changes and bids that vary in size and complexity. You will also provide estimates including BOMs, licensing, and effort based on the chosen methodology. You will support the Lead Bid Architect/Solution Owner in defining designs in line with requirements while ensuring designs produced are fit for purpose and can pass internal Governance the first time Experience Demonstrable design experience in proposing and utilizing technologies from a variety of industry-leading technology vendors. Previous experience working alongside the customer to derive requirements. Experience in requirements management and associated tooling. Previous experience working on bids and/or large and complex changes. Solid understanding of a variety of network and routing protocols. Experience with Network Management or SIEM designs, tooling or support. Demonstrable troubleshooting skills and approach to defect resolution. SDWAN experience is advantageous. Your benefits: 25 Days annual leave plus public holidays (3 flexible) Pension - Double matching contributions of up to 10% Life assurance Companywide incentive plans Your choices (Flexible benefits such as increased holidays/travel/dental critical illness and more) Perks at work - employee discounts Employee assistance program/virtual GP Please reply to this job post if you are looking to work for a company that enhances its ability to stay in tune with global society while continuing to make agile changes and creating value.
May 02, 2024
Full time
Pre-Sales Network Architect Basingstoke, Hampshire Permanent (Hybrid) £80,000 + Car Allowance A Pre-Sales Network Architect, with previous pre-sales and bid experience, is needed by iO Associates to work with a 30+ years old company with proven excellence in the Mainframe business. They focus on providing a range of service solutions in various domains like Computing, AI, Networks, Data, and security. In this role, will work closely with the Delivery Executives, Solution Owners, and Customers to produce design documentation on a wide variety of complex changes and bids that vary in size and complexity. You will also provide estimates including BOMs, licensing, and effort based on the chosen methodology. You will support the Lead Bid Architect/Solution Owner in defining designs in line with requirements while ensuring designs produced are fit for purpose and can pass internal Governance the first time Experience Demonstrable design experience in proposing and utilizing technologies from a variety of industry-leading technology vendors. Previous experience working alongside the customer to derive requirements. Experience in requirements management and associated tooling. Previous experience working on bids and/or large and complex changes. Solid understanding of a variety of network and routing protocols. Experience with Network Management or SIEM designs, tooling or support. Demonstrable troubleshooting skills and approach to defect resolution. SDWAN experience is advantageous. Your benefits: 25 Days annual leave plus public holidays (3 flexible) Pension - Double matching contributions of up to 10% Life assurance Companywide incentive plans Your choices (Flexible benefits such as increased holidays/travel/dental critical illness and more) Perks at work - employee discounts Employee assistance program/virtual GP Please reply to this job post if you are looking to work for a company that enhances its ability to stay in tune with global society while continuing to make agile changes and creating value.
Up to £56,000 DOE plus Additional Benefits Permanent (Full-time) Reading, Berkshire UK Your new company You will be joining an organisation which has been at the forefront of UK higher education for nearly a century. They have become innovators and pioneers over the years, pushing academic boundaries and leading social change. This role sits within the Digital Research Computing Team, which provides specialist expertise in the provision and use of IT, computation and data analysis to support research and academic teaching. Your new role The role is accountable for the strategic engagement, vision, development and delivery of Digital Technology Services (DTS) in support of research. To proactively manage and co-ordinate between research groups and DTS, supporting executive and senior management across all areas to ensure suitable digital research services and appropriate digital research support processes are in place, documented, and available to support research within the organisation. What you'll need to succeed The right candidate will have experience leading strategic development and designing services in conjunction with functional teams is essential. They will also have experience with creating, maintaining, and supporting customer business plans. Previous experience working in various public sector organisations is highly advantageous, with a background working in research or managing a research team being highly desirable. Good stakeholder relationships and engagement is essential, as well as great communication skills. What you'll get in return You will be entitled to the full employee benefits package of a permanent employee (more information can be provided), which includes access to training materials and courses to enhance your development. The organisation adopts a flexible and hybrid working policy where you can adjust your start/finish working hours and where the minimum requirement to be in the office is 2 days a week. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk JBRP1_UKTJ
May 02, 2024
Full time
Up to £56,000 DOE plus Additional Benefits Permanent (Full-time) Reading, Berkshire UK Your new company You will be joining an organisation which has been at the forefront of UK higher education for nearly a century. They have become innovators and pioneers over the years, pushing academic boundaries and leading social change. This role sits within the Digital Research Computing Team, which provides specialist expertise in the provision and use of IT, computation and data analysis to support research and academic teaching. Your new role The role is accountable for the strategic engagement, vision, development and delivery of Digital Technology Services (DTS) in support of research. To proactively manage and co-ordinate between research groups and DTS, supporting executive and senior management across all areas to ensure suitable digital research services and appropriate digital research support processes are in place, documented, and available to support research within the organisation. What you'll need to succeed The right candidate will have experience leading strategic development and designing services in conjunction with functional teams is essential. They will also have experience with creating, maintaining, and supporting customer business plans. Previous experience working in various public sector organisations is highly advantageous, with a background working in research or managing a research team being highly desirable. Good stakeholder relationships and engagement is essential, as well as great communication skills. What you'll get in return You will be entitled to the full employee benefits package of a permanent employee (more information can be provided), which includes access to training materials and courses to enhance your development. The organisation adopts a flexible and hybrid working policy where you can adjust your start/finish working hours and where the minimum requirement to be in the office is 2 days a week. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk JBRP1_UKTJ
Berry Recruitment are NOW hiring for an exceptional and innovation organisation in Witney for Technical Advisor. To deal with technical sales enquiries including specifying products, providing quotations, maximising sales, and providing a high level of customer service. To maintain a broad technical knowledge of Heating & Ventilation products. To support the Product Manager, support and assist the Heating & Ventilation Field Sales Manager and the Customer Services team. Role: Technical Advisor Location: Witney, Oxfordshire Salary: £27,000 - £31,000 Per Annum Office based role Monday to Thursday 8.30am until 5.00pm and Friday 8.30am until 4.30pm. Benefits Package: 25 days holiday bank holidays Performance related bonus About the role: As Technical Advisor, your duties will be: Handle all customer telephone enquiries of a technical and sales nature. Deal with all technical queries referred by the Sales Order Processing department. To converse with and assist customers, architects, consultants/ surveyors, and designers at the highest technical level. Interpret and take measurements and details from architects' drawings and or CAD (or equivalent) to make the necessary calculations for specifying equipment. Provide accurate and detailed written and verbal quotations. Make outgoing calls to customers in response to product enquiries, to follow up quotations & to advise of special offers and promotions. Receive and input occasional telephone orders resulting from technical queries/quotations. Occasionally attend Trade Shows and Company led seminars. Build relationships with customers and suppliers. Liaise with and to follow up leads from External Sale Executives, e.g. progress visit reports and correspondence. Promote product initiatives and assist in the promotion of designated lines. Maintain the level of product knowledge necessary to influence and develop sales, including identifying training needs and attending product training sessions. Liaise closely with the manufacturer and customer to progress: product availability, delivery times, engineering issues, product quality issues, service-related questions & product development. Develop tools and strategies for the clients to ensure they can recognise the value they are getting. Ensure Supplier escalations are managed appropriately. Create and manage the budget for your client's buyer accounts. Maintain action plans for your Buyers and deliver reports to senior managers. Deliver performance reports to sector managers to ensure standards are withheld. Facilitate training to ensure the Buyers have excellent knowledge of the systems and processes. Facilitate on the job training to ensure your Buyers have excellent knowledge of the system and processes including new functionality. Travel to clients will be required 1-2 times per month, with regular video calls with clients to ensure clients are receiving first class Customer Service About you: Excellent interpersonal and negotiation skills Excellent organizational skills and attention to detail Self-motivated and flexible with the ability to work on own initiative. Strong analytical and problem-solving skills Ability to function well in a high-paced and, at times, stressful environment. Proficient with Microsoft Office Suite or related software Technical skills/practical thinker with a strong sales focus Knowledge or experience of working with heating and ventilation systems. Account Management or previous sales experience. No candidate will meet every single desired qualification we have listed. If your experience looks a little different but you think you can bring value to the role, we'd love to learn more about you!" For more information and to apply, contact the Oxford branch of Berry Recruitment - or click 'Apply Now' to submit your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
May 02, 2024
Full time
Berry Recruitment are NOW hiring for an exceptional and innovation organisation in Witney for Technical Advisor. To deal with technical sales enquiries including specifying products, providing quotations, maximising sales, and providing a high level of customer service. To maintain a broad technical knowledge of Heating & Ventilation products. To support the Product Manager, support and assist the Heating & Ventilation Field Sales Manager and the Customer Services team. Role: Technical Advisor Location: Witney, Oxfordshire Salary: £27,000 - £31,000 Per Annum Office based role Monday to Thursday 8.30am until 5.00pm and Friday 8.30am until 4.30pm. Benefits Package: 25 days holiday bank holidays Performance related bonus About the role: As Technical Advisor, your duties will be: Handle all customer telephone enquiries of a technical and sales nature. Deal with all technical queries referred by the Sales Order Processing department. To converse with and assist customers, architects, consultants/ surveyors, and designers at the highest technical level. Interpret and take measurements and details from architects' drawings and or CAD (or equivalent) to make the necessary calculations for specifying equipment. Provide accurate and detailed written and verbal quotations. Make outgoing calls to customers in response to product enquiries, to follow up quotations & to advise of special offers and promotions. Receive and input occasional telephone orders resulting from technical queries/quotations. Occasionally attend Trade Shows and Company led seminars. Build relationships with customers and suppliers. Liaise with and to follow up leads from External Sale Executives, e.g. progress visit reports and correspondence. Promote product initiatives and assist in the promotion of designated lines. Maintain the level of product knowledge necessary to influence and develop sales, including identifying training needs and attending product training sessions. Liaise closely with the manufacturer and customer to progress: product availability, delivery times, engineering issues, product quality issues, service-related questions & product development. Develop tools and strategies for the clients to ensure they can recognise the value they are getting. Ensure Supplier escalations are managed appropriately. Create and manage the budget for your client's buyer accounts. Maintain action plans for your Buyers and deliver reports to senior managers. Deliver performance reports to sector managers to ensure standards are withheld. Facilitate training to ensure the Buyers have excellent knowledge of the systems and processes. Facilitate on the job training to ensure your Buyers have excellent knowledge of the system and processes including new functionality. Travel to clients will be required 1-2 times per month, with regular video calls with clients to ensure clients are receiving first class Customer Service About you: Excellent interpersonal and negotiation skills Excellent organizational skills and attention to detail Self-motivated and flexible with the ability to work on own initiative. Strong analytical and problem-solving skills Ability to function well in a high-paced and, at times, stressful environment. Proficient with Microsoft Office Suite or related software Technical skills/practical thinker with a strong sales focus Knowledge or experience of working with heating and ventilation systems. Account Management or previous sales experience. No candidate will meet every single desired qualification we have listed. If your experience looks a little different but you think you can bring value to the role, we'd love to learn more about you!" For more information and to apply, contact the Oxford branch of Berry Recruitment - or click 'Apply Now' to submit your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
A Maintenance Scheduler is required by a local firm in Woking to answer emails and phone calls from customers and schedule engineers to repair and service, at the same time promoting the advantages of having a service maintenance agreement to customers. This is an office based role only, no working from home. Monday to Friday working in a busy, fast paced team. HOURS Mon to Fri 8.00am - 17.00pm (1hr lunch break) OFFICE BASED ONLY NO REMOTE WORKING What does the Maintenance Scheduler role involve? Answering calls and emails from customers you will be: Logging the issue on CRM and scheduling an engineer to repair. Resolving issues with customers, asking relevant questions to gain root of the problem. Actively promoting the advantages of having annual maintenance agreement to customers by explaining the benefits both over the phone and in written communication, versus repair costs. Liaising with engineers to inform of work schedules, updating electronic diaries, providing administration support Inputting data to update customer records e.g. transferring survey notes onto customer database (equipment description, condition, use frequency, level of cover, manual release system, customer details) Preparing and distributing maintenance contract proposals, following up with customer to gain signature. What do you need to be a Maintenance Scheduler? Live locally to Woking, or on the train line from Waterloo to Woking (not further afield than Waterloo) Previous experience of a call centre or customer service role, Experience of scheduling / booking appointments and diary management of engineers Excellent telephone manner Eye for detail, and good solid administration background to be able to put together contracts/agreements accurately. Competent with Microsoft office What's on offer for the Maintenance Scheduler? £30,000 salary A fun friendly environment, great team spirit Hours 8 to 5 monday to friday in the office, with hour for lunch 2 mins walk from shops and central Woking Parking Opportunity to progress and learn Longevity, stable company Healthcare after 3 months Death in Service Pension Sick pay 3 days rolling per year 20 days hol increasing to 23 days + BH F4P Recruitment is an established Recruitment Consultancy, Surrey-based, providing a full recruitment solution of temporary and permanent staff within the Surrey and Hampshire area, over 4 divisions: Accountancy & Finance; Sales & Marketing; Business OfficeSupport; IT & Executive. You must reside in UK and be able to produce evidence of eligibility to work in UK. F4P Recruitment does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation. We are acting as a Recruitment Agency & are GDPR compliant.
May 02, 2024
Full time
A Maintenance Scheduler is required by a local firm in Woking to answer emails and phone calls from customers and schedule engineers to repair and service, at the same time promoting the advantages of having a service maintenance agreement to customers. This is an office based role only, no working from home. Monday to Friday working in a busy, fast paced team. HOURS Mon to Fri 8.00am - 17.00pm (1hr lunch break) OFFICE BASED ONLY NO REMOTE WORKING What does the Maintenance Scheduler role involve? Answering calls and emails from customers you will be: Logging the issue on CRM and scheduling an engineer to repair. Resolving issues with customers, asking relevant questions to gain root of the problem. Actively promoting the advantages of having annual maintenance agreement to customers by explaining the benefits both over the phone and in written communication, versus repair costs. Liaising with engineers to inform of work schedules, updating electronic diaries, providing administration support Inputting data to update customer records e.g. transferring survey notes onto customer database (equipment description, condition, use frequency, level of cover, manual release system, customer details) Preparing and distributing maintenance contract proposals, following up with customer to gain signature. What do you need to be a Maintenance Scheduler? Live locally to Woking, or on the train line from Waterloo to Woking (not further afield than Waterloo) Previous experience of a call centre or customer service role, Experience of scheduling / booking appointments and diary management of engineers Excellent telephone manner Eye for detail, and good solid administration background to be able to put together contracts/agreements accurately. Competent with Microsoft office What's on offer for the Maintenance Scheduler? £30,000 salary A fun friendly environment, great team spirit Hours 8 to 5 monday to friday in the office, with hour for lunch 2 mins walk from shops and central Woking Parking Opportunity to progress and learn Longevity, stable company Healthcare after 3 months Death in Service Pension Sick pay 3 days rolling per year 20 days hol increasing to 23 days + BH F4P Recruitment is an established Recruitment Consultancy, Surrey-based, providing a full recruitment solution of temporary and permanent staff within the Surrey and Hampshire area, over 4 divisions: Accountancy & Finance; Sales & Marketing; Business OfficeSupport; IT & Executive. You must reside in UK and be able to produce evidence of eligibility to work in UK. F4P Recruitment does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation. We are acting as a Recruitment Agency & are GDPR compliant.
An award-winning manufacturer in Redditch who due to continued growth have an exciting new position within their marketing team as a Data Coordinator. They are a privately owned company with a multimillion pound turnover who have been trading for 50 year now and have some big expansion plans for the next few years so future career progression will be available to the right candidate with the right attitude.The Data Coordinator role will be to support the Marketing & Sales office with a wide range of duties so this is a varied role with a strong emphasis on managing their product and customer databases. You will collaborate with various departments and work closely with the marketing team to be that link between the data and the Marketing output. A large part of the role will be maintenance of Data Governance standards and always keep the company database accurate.Data Coordinator key duties include:- Ensure data is accurately entered into bespoke databases - experience of My SQL would be a distinct advantage Responsible for Data governance ensuring compliance with agreed data standards Support the sales and marketing team by organising printed literature and giveaways for customer visits, trade events and exhibitions. Monitor and respond to new business enquires via the marketing team email account Capture customer & sales feedback, analysis and present findings. Create reports and analyse data on excelThe successful Data Coordinator candidate will need to have Database management experience 2 years' experience in similar role OR competent with excel (VLookups, Pivot Tables etc) Understanding of database structure principles Proven data entry experience preferably on product management systems e.g. MISOS, STEP, MySQL OR examples within a degree. Familiarity with CRM and CMS. If you have MySQL experience that will be a distinct advantage Strong organisational and collaborative skills as you will working with various departments Marketing support experience would be an advantage Worked in a role where you have had to have a high level of accuracy and attention to detail The ability to work with minimal supervision as an effective team member within the Marketing Department In return you can expect to receive a basic salary of between £25,000-£30,000 depending on your skills and experience. You will be working in smart modern offices with free parking and your holiday entitlement will increase with your length of service. If you think you have the skills and experience that my client is looking for then please email your CV to
May 02, 2024
Full time
An award-winning manufacturer in Redditch who due to continued growth have an exciting new position within their marketing team as a Data Coordinator. They are a privately owned company with a multimillion pound turnover who have been trading for 50 year now and have some big expansion plans for the next few years so future career progression will be available to the right candidate with the right attitude.The Data Coordinator role will be to support the Marketing & Sales office with a wide range of duties so this is a varied role with a strong emphasis on managing their product and customer databases. You will collaborate with various departments and work closely with the marketing team to be that link between the data and the Marketing output. A large part of the role will be maintenance of Data Governance standards and always keep the company database accurate.Data Coordinator key duties include:- Ensure data is accurately entered into bespoke databases - experience of My SQL would be a distinct advantage Responsible for Data governance ensuring compliance with agreed data standards Support the sales and marketing team by organising printed literature and giveaways for customer visits, trade events and exhibitions. Monitor and respond to new business enquires via the marketing team email account Capture customer & sales feedback, analysis and present findings. Create reports and analyse data on excelThe successful Data Coordinator candidate will need to have Database management experience 2 years' experience in similar role OR competent with excel (VLookups, Pivot Tables etc) Understanding of database structure principles Proven data entry experience preferably on product management systems e.g. MISOS, STEP, MySQL OR examples within a degree. Familiarity with CRM and CMS. If you have MySQL experience that will be a distinct advantage Strong organisational and collaborative skills as you will working with various departments Marketing support experience would be an advantage Worked in a role where you have had to have a high level of accuracy and attention to detail The ability to work with minimal supervision as an effective team member within the Marketing Department In return you can expect to receive a basic salary of between £25,000-£30,000 depending on your skills and experience. You will be working in smart modern offices with free parking and your holiday entitlement will increase with your length of service. If you think you have the skills and experience that my client is looking for then please email your CV to
Upcoming Webinar: Unlocking the Power of Social Intent Data Register Now Solutions Architect London Oktopost is revolutionizing the way companies connect with their customers and audiences. We enable B2B marketers fully manage and optimize social media to drive their businesses forward in a scalable and measurable way. Leading B2B organizations all over the world such as ACI Worldwide, Snowflake and Fujitsu are using Oktopost to improve and understand their social presence in order to make better business decisions. We are a global, fast-paced, and innovative start up with offices in Ramat Gan, London, and Grand Rapids (MI). We are looking for a Solutions Architect to support our awesome sales & customer success teams. You will be the technical counterpart to our North America Account Executive team, supporting our North American market. We are looking for someone who can be flexible with working hours, sometimes working in the UK evening. Our ideal candidate has previous experience in supporting sales & Customer Success teams with a deep understanding of marketing SaaS solutions and how they bring value to organizations. Being super comfortable in customer facing meetings and working collaboratively with their peers are mandatory. Responsibilities Reporting to our Solutions Architect leader, you will be responsible for primarily supporting our sales and Customer Success teams in North America. Work alongside Account Executives, as their product specialist and technical partner on Discovery Calls and Product Demos. Understand how to demonstrate customer strategic and tactical use-cases and requirements using the Oktopost platform. Answer Oktopost product questions and help prospects to fully understand the Oktopost product capabilities. Manage the infosec process from prospective customers. Manage the RFP process & proposals from prospective customers. Regularly meet with Oktopost Account Executives to define a relationship that ensures seamless communication and coordination on all net new business generation. Work with Account Executives during the sales cycle to ensure the delivery of knowledge of how Oktopost technology integrates with the prospects marketing technology stack and the value it brings. Successfully position our solution and understand the differences between Oktopost competitors. Work with our Product team and Product Marketing Manager to ensure an effective communication channel exists between our commercial teams and product teams. Equally that the revenue teams are supported with the relevant sales collateral. Requirements 2 years of tech/SaaS experience as a Solutions / Sales Engineer / Architect. Understanding of social networks and social media strategy for large organizations. Experience presenting to Marketing and Social Media Professionals including Directors/VPs of Marketing and CMOs. Presentation skills with the ability to present to a variety of external audiences. Understanding of how APIs work in general. Experience with marketing technology such as Marketo, Eloqua, Hubspot, Pardot and CRMs such as and MS Dynamics. Ability to ask the right questions to uncover business needs and requirements. Experience and understanding of SaaS infosec and data privacy requirements for global businesses. Can't find the position you're looking for? We're always on the lookout for talented people to join Oktopost, feel free to send your resume to or drop us a line.
May 01, 2024
Full time
Upcoming Webinar: Unlocking the Power of Social Intent Data Register Now Solutions Architect London Oktopost is revolutionizing the way companies connect with their customers and audiences. We enable B2B marketers fully manage and optimize social media to drive their businesses forward in a scalable and measurable way. Leading B2B organizations all over the world such as ACI Worldwide, Snowflake and Fujitsu are using Oktopost to improve and understand their social presence in order to make better business decisions. We are a global, fast-paced, and innovative start up with offices in Ramat Gan, London, and Grand Rapids (MI). We are looking for a Solutions Architect to support our awesome sales & customer success teams. You will be the technical counterpart to our North America Account Executive team, supporting our North American market. We are looking for someone who can be flexible with working hours, sometimes working in the UK evening. Our ideal candidate has previous experience in supporting sales & Customer Success teams with a deep understanding of marketing SaaS solutions and how they bring value to organizations. Being super comfortable in customer facing meetings and working collaboratively with their peers are mandatory. Responsibilities Reporting to our Solutions Architect leader, you will be responsible for primarily supporting our sales and Customer Success teams in North America. Work alongside Account Executives, as their product specialist and technical partner on Discovery Calls and Product Demos. Understand how to demonstrate customer strategic and tactical use-cases and requirements using the Oktopost platform. Answer Oktopost product questions and help prospects to fully understand the Oktopost product capabilities. Manage the infosec process from prospective customers. Manage the RFP process & proposals from prospective customers. Regularly meet with Oktopost Account Executives to define a relationship that ensures seamless communication and coordination on all net new business generation. Work with Account Executives during the sales cycle to ensure the delivery of knowledge of how Oktopost technology integrates with the prospects marketing technology stack and the value it brings. Successfully position our solution and understand the differences between Oktopost competitors. Work with our Product team and Product Marketing Manager to ensure an effective communication channel exists between our commercial teams and product teams. Equally that the revenue teams are supported with the relevant sales collateral. Requirements 2 years of tech/SaaS experience as a Solutions / Sales Engineer / Architect. Understanding of social networks and social media strategy for large organizations. Experience presenting to Marketing and Social Media Professionals including Directors/VPs of Marketing and CMOs. Presentation skills with the ability to present to a variety of external audiences. Understanding of how APIs work in general. Experience with marketing technology such as Marketo, Eloqua, Hubspot, Pardot and CRMs such as and MS Dynamics. Ability to ask the right questions to uncover business needs and requirements. Experience and understanding of SaaS infosec and data privacy requirements for global businesses. Can't find the position you're looking for? We're always on the lookout for talented people to join Oktopost, feel free to send your resume to or drop us a line.
Executive IT Support EngineerInside IR356 MonthsOnsite Milton Keynes (5 days a week) This is a contract position working for a large Financial Services company to work as an IT Support Engineer in a team that supports the directors and executives of the business. The key responsibilities for this role includes: The aim is to provide a high level of support with a high percentage of 'calls' resolved within the tight SLA's. Project work will also be undertaken by the team. Comprehensive support of all executive related IT issues and problems Escalate problems where necessary to third parties both internal and external Respond to telephone, Email and face-to-face incidents reported to the team Capture all workload activity via ServiceNow and Planview toolsets. Plan and implement approved desk move and changes. Maintain adherence to IT security practices, directives and recommendation as defined by the business and industry standards. Answering executive helpline between 8:00 to 18:30 (dependant on shift) and be available to take part in an out of hours shift rota for evenings and weekends, prioritising workload & using initiatives in a busy environment Cross team liaison both internally & externally with vendors/suppliers nationally and internationally to ensure exec incidents & requests are handled with priority and that the customer is constantly updated as to progress. The key experience and knowledge required for this role includes: Experience supporting in Executive environment Windows 10 & Office 365 including MS Teams MacOS Outlook / Office 365 support Lenovo & HP Hardware support Apple Products (MacBook, iPads, iPhones) Airwatch & Intune MDM SafeNet, F5 & Cisco RAS Endpoint Encryption Cisco, Teams & Zoom Video Conferencing/ Webinar / Audio Visual support Home working support ITIL understanding and experience of practice This is a Contract role working for a top company in their industry as a IT Support Engineer. Please apply to find out further information about this position. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
May 01, 2024
Full time
Executive IT Support EngineerInside IR356 MonthsOnsite Milton Keynes (5 days a week) This is a contract position working for a large Financial Services company to work as an IT Support Engineer in a team that supports the directors and executives of the business. The key responsibilities for this role includes: The aim is to provide a high level of support with a high percentage of 'calls' resolved within the tight SLA's. Project work will also be undertaken by the team. Comprehensive support of all executive related IT issues and problems Escalate problems where necessary to third parties both internal and external Respond to telephone, Email and face-to-face incidents reported to the team Capture all workload activity via ServiceNow and Planview toolsets. Plan and implement approved desk move and changes. Maintain adherence to IT security practices, directives and recommendation as defined by the business and industry standards. Answering executive helpline between 8:00 to 18:30 (dependant on shift) and be available to take part in an out of hours shift rota for evenings and weekends, prioritising workload & using initiatives in a busy environment Cross team liaison both internally & externally with vendors/suppliers nationally and internationally to ensure exec incidents & requests are handled with priority and that the customer is constantly updated as to progress. The key experience and knowledge required for this role includes: Experience supporting in Executive environment Windows 10 & Office 365 including MS Teams MacOS Outlook / Office 365 support Lenovo & HP Hardware support Apple Products (MacBook, iPads, iPhones) Airwatch & Intune MDM SafeNet, F5 & Cisco RAS Endpoint Encryption Cisco, Teams & Zoom Video Conferencing/ Webinar / Audio Visual support Home working support ITIL understanding and experience of practice This is a Contract role working for a top company in their industry as a IT Support Engineer. Please apply to find out further information about this position. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.