We are seeking an experienced Senior Software Engineer to become a pivotal member of our technology team, to help us build advanced, human-like generative voice assistant technologies designed to transform the landscape of customer service. As part of the voice infrastructure team, this role is responsible for maintaining and improving our platform's reliability, scalability and performance across multiple regions, as well as developing new features and integrations. If you're passionate about technology, enjoy tackling challenges, and are eager to contribute to our friendly and innovative environment, we'd love to welcome you aboard! Key Responsibilities: You will be building, configuring, and maintaining cloud infrastructure, and working with the team to deliver generative voice assistant products. You will be shaping our multi-tenanted platform strategy, making it more robust, secure, and scalable. In collaboration with the other platform and deployment engineers, you will be responsible for troubleshooting network traffic issues, infrastructure resources issues, and integration issues, making fixes, as well as proposing long-term strategic changes to make the platform better You will be taking an active role in software development through writing code, testing, as well as contributing to design ideas and documents and performing code reviews. Minimum Requirements: BS degree in Computer Science or a related technical field involving coding, or equivalent industry experience. 3-4+ year(s) of commercial software development experience Experience with algorithms, data structures, complexity analysis, and software design Experience with one or more programming languages such as Python or Golang Proficiency in verbal and written English communication Experience with one or more cloud services: AWS, GCP, Azure Experience with professional software engineering best practices, such as coding standards, code reviews, source control, build processes, and testing Preferred Requirement(s): MS degree, or further education in Computer Science or a related field Experience with Docker / Kubernetes Experience with AWS compute platforms including EKS and ECS. Experience with data technologies such as SQL, Redis, and DynamoDB. Experience with streaming and VOIP technologies like SIP and WebRTC Experience with security best practices for Enterprise software, multi-tenancy and building solutions adhering to data protection regulations Our interview process: An initial phone call (30 minutes) with the hiring manager A take-home coding problem Two back-to-back technical interviews (45 mins each), one for coding and problem solving, one for architecture design A 30 minute behavioral interview with our Management Team 25 days holiday, plus bank holidays Flexible working from home policy plus a one-off WFH allowance when you join Work from outside of the UK for up to 6 months each year Enhanced parental leave Yearly learning budget Bike2Work scheme Private healthcare and dental cover, discounts on gym members and relaxation apps, and access to a range of mental health programs Equal Opportunity Statement: PolyAI is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status.
Mar 18, 2024
Full time
We are seeking an experienced Senior Software Engineer to become a pivotal member of our technology team, to help us build advanced, human-like generative voice assistant technologies designed to transform the landscape of customer service. As part of the voice infrastructure team, this role is responsible for maintaining and improving our platform's reliability, scalability and performance across multiple regions, as well as developing new features and integrations. If you're passionate about technology, enjoy tackling challenges, and are eager to contribute to our friendly and innovative environment, we'd love to welcome you aboard! Key Responsibilities: You will be building, configuring, and maintaining cloud infrastructure, and working with the team to deliver generative voice assistant products. You will be shaping our multi-tenanted platform strategy, making it more robust, secure, and scalable. In collaboration with the other platform and deployment engineers, you will be responsible for troubleshooting network traffic issues, infrastructure resources issues, and integration issues, making fixes, as well as proposing long-term strategic changes to make the platform better You will be taking an active role in software development through writing code, testing, as well as contributing to design ideas and documents and performing code reviews. Minimum Requirements: BS degree in Computer Science or a related technical field involving coding, or equivalent industry experience. 3-4+ year(s) of commercial software development experience Experience with algorithms, data structures, complexity analysis, and software design Experience with one or more programming languages such as Python or Golang Proficiency in verbal and written English communication Experience with one or more cloud services: AWS, GCP, Azure Experience with professional software engineering best practices, such as coding standards, code reviews, source control, build processes, and testing Preferred Requirement(s): MS degree, or further education in Computer Science or a related field Experience with Docker / Kubernetes Experience with AWS compute platforms including EKS and ECS. Experience with data technologies such as SQL, Redis, and DynamoDB. Experience with streaming and VOIP technologies like SIP and WebRTC Experience with security best practices for Enterprise software, multi-tenancy and building solutions adhering to data protection regulations Our interview process: An initial phone call (30 minutes) with the hiring manager A take-home coding problem Two back-to-back technical interviews (45 mins each), one for coding and problem solving, one for architecture design A 30 minute behavioral interview with our Management Team 25 days holiday, plus bank holidays Flexible working from home policy plus a one-off WFH allowance when you join Work from outside of the UK for up to 6 months each year Enhanced parental leave Yearly learning budget Bike2Work scheme Private healthcare and dental cover, discounts on gym members and relaxation apps, and access to a range of mental health programs Equal Opportunity Statement: PolyAI is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status.
We are seeking an experienced Senior Software Engineer to become a pivotal member of our technology team, to help us build advanced, human-like generative voice assistant technologies designed to transform the landscape of customer service. As part of the voice infrastructure team, this role is responsible for maintaining and improving our platform's reliability, scalability and performance across multiple regions, as well as developing new features and integrations. If you're passionate about technology, enjoy tackling challenges, and are eager to contribute to our friendly and innovative environment, we'd love to welcome you aboard! Key Responsibilities: You will be building, configuring, and maintaining cloud infrastructure, and working with the team to deliver generative voice assistant products. You will be shaping our multi-tenanted platform strategy, making it more robust, secure, and scalable. In collaboration with the other platform and deployment engineers, you will be responsible for troubleshooting network traffic issues, infrastructure resources issues, and integration issues, making fixes, as well as proposing long-term strategic changes to make the platform better You will be taking an active role in software development through writing code, testing, as well as contributing to design ideas and documents and performing code reviews. Minimum Requirements: BS degree in Computer Science or a related technical field involving coding, or equivalent industry experience. 3-4+ year(s) of commercial software development experience Experience with algorithms, data structures, complexity analysis, and software design Experience with one or more programming languages such as Python or Golang Proficiency in verbal and written English communication Experience with one or more cloud services: AWS, GCP, Azure Experience with professional software engineering best practices, such as coding standards, code reviews, source control, build processes, and testing Preferred Requirement(s): MS degree, or further education in Computer Science or a related field Experience with Docker / Kubernetes Experience with AWS compute platforms including EKS and ECS. Experience with data technologies such as SQL, Redis, and DynamoDB. Experience with streaming and VOIP technologies like SIP and WebRTC Experience with security best practices for Enterprise software, multi-tenancy and building solutions adhering to data protection regulations Our interview process: An initial phone call (30 minutes) with the hiring manager A take-home coding problem Two back-to-back technical interviews (45 mins each), one for coding and problem solving, one for architecture design A 30 minute behavioral interview with our Management Team 25 days holiday, plus bank holidays Flexible working from home policy plus a one-off WFH allowance when you join Work from outside of the UK for up to 6 months each year Enhanced parental leave Yearly learning budget Bike2Work scheme Private healthcare and dental cover, discounts on gym members and relaxation apps, and access to a range of mental health programs Equal Opportunity Statement: PolyAI is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status.
Mar 18, 2024
Full time
We are seeking an experienced Senior Software Engineer to become a pivotal member of our technology team, to help us build advanced, human-like generative voice assistant technologies designed to transform the landscape of customer service. As part of the voice infrastructure team, this role is responsible for maintaining and improving our platform's reliability, scalability and performance across multiple regions, as well as developing new features and integrations. If you're passionate about technology, enjoy tackling challenges, and are eager to contribute to our friendly and innovative environment, we'd love to welcome you aboard! Key Responsibilities: You will be building, configuring, and maintaining cloud infrastructure, and working with the team to deliver generative voice assistant products. You will be shaping our multi-tenanted platform strategy, making it more robust, secure, and scalable. In collaboration with the other platform and deployment engineers, you will be responsible for troubleshooting network traffic issues, infrastructure resources issues, and integration issues, making fixes, as well as proposing long-term strategic changes to make the platform better You will be taking an active role in software development through writing code, testing, as well as contributing to design ideas and documents and performing code reviews. Minimum Requirements: BS degree in Computer Science or a related technical field involving coding, or equivalent industry experience. 3-4+ year(s) of commercial software development experience Experience with algorithms, data structures, complexity analysis, and software design Experience with one or more programming languages such as Python or Golang Proficiency in verbal and written English communication Experience with one or more cloud services: AWS, GCP, Azure Experience with professional software engineering best practices, such as coding standards, code reviews, source control, build processes, and testing Preferred Requirement(s): MS degree, or further education in Computer Science or a related field Experience with Docker / Kubernetes Experience with AWS compute platforms including EKS and ECS. Experience with data technologies such as SQL, Redis, and DynamoDB. Experience with streaming and VOIP technologies like SIP and WebRTC Experience with security best practices for Enterprise software, multi-tenancy and building solutions adhering to data protection regulations Our interview process: An initial phone call (30 minutes) with the hiring manager A take-home coding problem Two back-to-back technical interviews (45 mins each), one for coding and problem solving, one for architecture design A 30 minute behavioral interview with our Management Team 25 days holiday, plus bank holidays Flexible working from home policy plus a one-off WFH allowance when you join Work from outside of the UK for up to 6 months each year Enhanced parental leave Yearly learning budget Bike2Work scheme Private healthcare and dental cover, discounts on gym members and relaxation apps, and access to a range of mental health programs Equal Opportunity Statement: PolyAI is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status.
Technical Communications Engineer £600 - £700/Day Inside IR35 London 12 Months Clearance: DV We are seeking a Technical Communications Engineer for our Government client based in London. This role will be fully office based. The Technical Communications Engineer role will be an initial 12 month contract paying between £600 - £700/Day Inside IR35. This role is inside IR35 - Due to the service of the role it will now be based on an Umbrella solution. Clearance: DV Role Profile: Possess a high level of expertise in technical communications, achieved either through a degree or relevant experience and training Demonstrate a solid understanding of secure government communications, including proficiency in the use of government cryptography Exhibit excellent working knowledge and technical expertise in IP phone systems and technologies, emphasizing security and administration aspects Display proficiency in video conferencing technologies, incorporating best practices, and adept at configuring Codecs Have a comprehensive understanding of WAN and LAN technologies, along with physical infrastructure, including basic configuration Demonstrate a sound grasp of technical security principles Showcase outstanding customer-facing skills, including effective senior stakeholder management Collaborate effectively within a team, building rapport and maintaining positive working relationships Engage with national and international partners to develop and maintain systems, manage testing schedules, and ensure relevant and appropriate testing completion Handle incidents, escalating problems and issues to management, articulating impact, and overseeing fault resolutions Act as the team's VOIP technology expert Undertake travel to remote offices for equipment installation, testing, or live call setup Document the design, installation, and configuration of secure systems and infrastructure Deliver projects on time and within budget, from procurement to the live service delivery, meeting business requirements Manage records and documentation for systems, ensuring they are up-to-date and securely stored with appropriate access permissions Participate in ad hoc technical, commercial, and business activities necessary to achieve the team's goals Occasional national travel may be required for this role If you are interested in the above role - Click the "Apply Now" button now for immediate review Technical Communications Engineer, VOIP, Technical Communications Engineer, LAN, WAN, Technical Communications Engineer, DV CLEARANCE, Technical Communications Engineer, TELECOMS, Technical Communications Engineer, IP, TELECOMS As a member of the Disability Confident Scheme, Circle and our Client guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. Our client is proud to support the Armed Forces Covenant and as such, they guarantee to interview all veterans or spouses / partners of military personnel who meet all the essential criteria for the vacancy. In cases where they have a high volume of ex-military candidates / military spouses or partners, who meet all of the essential criteria, they will interview the best candidates from within that group. If you qualify, please notify us on We will be in touch to discuss your suitability and arrange your guaranteed interview. Should you require reasonable adjustments at any point during the recruitment process or if there is a better way for us to communicate, please do let us know. Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
Mar 17, 2024
Full time
Technical Communications Engineer £600 - £700/Day Inside IR35 London 12 Months Clearance: DV We are seeking a Technical Communications Engineer for our Government client based in London. This role will be fully office based. The Technical Communications Engineer role will be an initial 12 month contract paying between £600 - £700/Day Inside IR35. This role is inside IR35 - Due to the service of the role it will now be based on an Umbrella solution. Clearance: DV Role Profile: Possess a high level of expertise in technical communications, achieved either through a degree or relevant experience and training Demonstrate a solid understanding of secure government communications, including proficiency in the use of government cryptography Exhibit excellent working knowledge and technical expertise in IP phone systems and technologies, emphasizing security and administration aspects Display proficiency in video conferencing technologies, incorporating best practices, and adept at configuring Codecs Have a comprehensive understanding of WAN and LAN technologies, along with physical infrastructure, including basic configuration Demonstrate a sound grasp of technical security principles Showcase outstanding customer-facing skills, including effective senior stakeholder management Collaborate effectively within a team, building rapport and maintaining positive working relationships Engage with national and international partners to develop and maintain systems, manage testing schedules, and ensure relevant and appropriate testing completion Handle incidents, escalating problems and issues to management, articulating impact, and overseeing fault resolutions Act as the team's VOIP technology expert Undertake travel to remote offices for equipment installation, testing, or live call setup Document the design, installation, and configuration of secure systems and infrastructure Deliver projects on time and within budget, from procurement to the live service delivery, meeting business requirements Manage records and documentation for systems, ensuring they are up-to-date and securely stored with appropriate access permissions Participate in ad hoc technical, commercial, and business activities necessary to achieve the team's goals Occasional national travel may be required for this role If you are interested in the above role - Click the "Apply Now" button now for immediate review Technical Communications Engineer, VOIP, Technical Communications Engineer, LAN, WAN, Technical Communications Engineer, DV CLEARANCE, Technical Communications Engineer, TELECOMS, Technical Communications Engineer, IP, TELECOMS As a member of the Disability Confident Scheme, Circle and our Client guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. Our client is proud to support the Armed Forces Covenant and as such, they guarantee to interview all veterans or spouses / partners of military personnel who meet all the essential criteria for the vacancy. In cases where they have a high volume of ex-military candidates / military spouses or partners, who meet all of the essential criteria, they will interview the best candidates from within that group. If you qualify, please notify us on We will be in touch to discuss your suitability and arrange your guaranteed interview. Should you require reasonable adjustments at any point during the recruitment process or if there is a better way for us to communicate, please do let us know. Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
Role: IT 2nd Line Engineer Location: Birmingham Salary: 30,000 - 35,000 The Company Helping other businesses succeed, through efficient and smarter ways of work is the main focus; and is how they have bread their success so far. This MSP focus on helping businesses succeed through technology consultancy, remote working solutions and IT Support to a varied range of clients, both local to the west midlands, as well as across the UK. With an innovative approach to technology based business solutions, they are looking to welcome a dedicated 2nd Line Support Engineer to the team to grow with them, and be a part of the future success that they're destined to endeavour. With an exciting portfolio of different projects with SME's, they want someone excited to be technically hands on, and looking for a new challenge with the prospect of working on more senior support and infrastructure roles prior to the success of projects. This is a very varied and well-rounded Senior IT Support & Projects based position so you will need the technical experience and confidence to speak with clients regarding their needs and wants to move forward. Technical Overview Windows OS & Server Office 365 Antivirus Exchange Server TCP/IP Networking, Routing & Switching Desktop & Server Hardware VMware / Hyper V SAN Storage & Replication MS SQL Interviews Interviews are being arranged around you, as soon as possible so please apply immediately if you are interested! If it's something you're interested in then please apply immediately, you will be considered as soon as you apply or call (phone number removed) for further details or send you CV to connor com VMware - Hyper V - Virtualisation - IT Monitoring - PowerShell - OSI Network - TCP/IP - DNS - DHCP - Security - 1st Line - 2nd Line - Servers - Office 365 - O365 - Azure - SharePoint - 3rd Line - 2nd/3rd - Citrix - VoIP In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Mar 15, 2024
Full time
Role: IT 2nd Line Engineer Location: Birmingham Salary: 30,000 - 35,000 The Company Helping other businesses succeed, through efficient and smarter ways of work is the main focus; and is how they have bread their success so far. This MSP focus on helping businesses succeed through technology consultancy, remote working solutions and IT Support to a varied range of clients, both local to the west midlands, as well as across the UK. With an innovative approach to technology based business solutions, they are looking to welcome a dedicated 2nd Line Support Engineer to the team to grow with them, and be a part of the future success that they're destined to endeavour. With an exciting portfolio of different projects with SME's, they want someone excited to be technically hands on, and looking for a new challenge with the prospect of working on more senior support and infrastructure roles prior to the success of projects. This is a very varied and well-rounded Senior IT Support & Projects based position so you will need the technical experience and confidence to speak with clients regarding their needs and wants to move forward. Technical Overview Windows OS & Server Office 365 Antivirus Exchange Server TCP/IP Networking, Routing & Switching Desktop & Server Hardware VMware / Hyper V SAN Storage & Replication MS SQL Interviews Interviews are being arranged around you, as soon as possible so please apply immediately if you are interested! If it's something you're interested in then please apply immediately, you will be considered as soon as you apply or call (phone number removed) for further details or send you CV to connor com VMware - Hyper V - Virtualisation - IT Monitoring - PowerShell - OSI Network - TCP/IP - DNS - DHCP - Security - 1st Line - 2nd Line - Servers - Office 365 - O365 - Azure - SharePoint - 3rd Line - 2nd/3rd - Citrix - VoIP In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Technical Support Engineers / IT Engineers Required - Various Roles An opportunity for Technical Support Engineers who ideally have experience working with Microsoft Infrastructure, and/or Cisco / Fortinet Network technologies. You will be working with a growing business, who are looking to expand their support teams. This is a fantastic opportunity for a Technical Support Engineer / IT Engineer who is keen to work with the latest technologies in a fast paced, challenging environment. Full training can be provided for the right candidates who have some knowledge/aptitude for IT, however a relevant degree / apprenticeship / work experience would be desirable. Please note, this is a job that may require local travel to customer premises, and so a willingness to be customer facing is essential. You will be supported by a more senior engineer in the early stages of your employment to ensure you are comfortable and competant in your role. About the role: As an IT Engineer / Technical Support Engineer, you will troubleshoot a wide range of issues. These will include technologies such as: Active Directory, Exchange, Windows Desktops, Server OS, MS Office 365, Hardware: Printers, Monitors, etc, Networking: VoIP, Wifi, firewalls. In addition to this. You will be responsible for the following: Carrying out client installs and customer training Managing customer systems and investigating / responding to technical issues Installation, troubleshooting, configuration and support of a range of technologies Liaising with 3rd party suppliers Escalation of cases to senior engineers where required About you: You will ideally (not all essential) have some experience / knowledge working with: Windows Desktop and Server OS Microsoft Office 365 Active Directory / MS Exchange Understanding of networks VoIP Firewalls Excellent troubleshooting and communication skills This is a unique opportunity for a Technical Support Engineer / IT Engineer who has some commercial experience, or has recently completed a degree / apprenticeship, to join an organisation where you will receive excellent training and progression. Excellent benefits including paid for days off on your birthday and at Christmas, and the opportunity to do professional certifications to develop your knowledge and career as a network / security engineer. Key words: Network Infrastructure, IT Engineer, Microsoft Office 365, Active Directory, Exchange, Windows Desktop, Networking, VoIP, Firewalls, Broadband A driving license and clean DBS (criminal record) check is required for this position. Also a willingness to work from an office in either South or North Yorkshire.
Mar 15, 2024
Full time
Technical Support Engineers / IT Engineers Required - Various Roles An opportunity for Technical Support Engineers who ideally have experience working with Microsoft Infrastructure, and/or Cisco / Fortinet Network technologies. You will be working with a growing business, who are looking to expand their support teams. This is a fantastic opportunity for a Technical Support Engineer / IT Engineer who is keen to work with the latest technologies in a fast paced, challenging environment. Full training can be provided for the right candidates who have some knowledge/aptitude for IT, however a relevant degree / apprenticeship / work experience would be desirable. Please note, this is a job that may require local travel to customer premises, and so a willingness to be customer facing is essential. You will be supported by a more senior engineer in the early stages of your employment to ensure you are comfortable and competant in your role. About the role: As an IT Engineer / Technical Support Engineer, you will troubleshoot a wide range of issues. These will include technologies such as: Active Directory, Exchange, Windows Desktops, Server OS, MS Office 365, Hardware: Printers, Monitors, etc, Networking: VoIP, Wifi, firewalls. In addition to this. You will be responsible for the following: Carrying out client installs and customer training Managing customer systems and investigating / responding to technical issues Installation, troubleshooting, configuration and support of a range of technologies Liaising with 3rd party suppliers Escalation of cases to senior engineers where required About you: You will ideally (not all essential) have some experience / knowledge working with: Windows Desktop and Server OS Microsoft Office 365 Active Directory / MS Exchange Understanding of networks VoIP Firewalls Excellent troubleshooting and communication skills This is a unique opportunity for a Technical Support Engineer / IT Engineer who has some commercial experience, or has recently completed a degree / apprenticeship, to join an organisation where you will receive excellent training and progression. Excellent benefits including paid for days off on your birthday and at Christmas, and the opportunity to do professional certifications to develop your knowledge and career as a network / security engineer. Key words: Network Infrastructure, IT Engineer, Microsoft Office 365, Active Directory, Exchange, Windows Desktop, Networking, VoIP, Firewalls, Broadband A driving license and clean DBS (criminal record) check is required for this position. Also a willingness to work from an office in either South or North Yorkshire.
Technical Support Engineer / IT Engineer An opportunity for a Technical Support Engineer who ideally have experience working with Microsoft, and/or Cisco technologies. You will be working with a growing business, who are looking to expand their support team. This is a fantastic opportunity for a Technical Support Engineer / IT Engineer who is keen to work with the latest technologies in a fast paced, challenging environment. Full training can be provided for the right candidates who have some knowledge/aptitude for IT, however a relevant degree / apprenticeship / work experience would be desirable. Please note, this is a job with local travel required to customer premises, and so a driving license and willingness to be customer facing is essential. You will be supported by a more senior engineer in the early stages of your employment to ensure you are comfortable and competant in your role. About the role: As an IT Engineer / Technical Support Engineer, you will troubleshoot a wide range of issues. These will include Active Directory, Exchange, Windows Desktops, Server OS, MS Office 365, Hardware: Printers, Monitors, etc, Networking: VoIP, Wifi, firewalls. In addition to this. You will be responsible for the following: Carrying out client installs and customer training Managing customer systems and investigating / responding to technical issues Installation, troubleshooting, configuration and support of a range of technologies Liaising with 3rd party suppliers Escalation of cases to senior engineers where required About you: You will ideally (not all essential!) have some experience / knowledge working with: Windows Desktop and Server OS Microsoft Office 365 Active Directory / MS Exchange Understanding of networks Understanding of VoIP technologies Excellent troubleshooting and communication skills This is a unique opportunity for a Technical Support Engineer / IT Engineer who has some commercial experience, or has recently completed a degree / apprenticeship, to join an organisation where you will receive excellent training and progression. Excellent benefits including paid for days off on your birthday and at Christmas, and the opportunity to do professional certifications to develop your knowledge and career as a network / security engineer. Key words: Network Infrastructure, IT Engineer, Microsoft Office 365, Active Directory, Exchange, Windows Desktop, Networking, VoIP, Firewalls, Broadband A driving license and clean DBS (criminal record) check is required for this position. Also a willingness to work from an office in South Yorkshire and travel to customer premises locally.
Mar 15, 2024
Full time
Technical Support Engineer / IT Engineer An opportunity for a Technical Support Engineer who ideally have experience working with Microsoft, and/or Cisco technologies. You will be working with a growing business, who are looking to expand their support team. This is a fantastic opportunity for a Technical Support Engineer / IT Engineer who is keen to work with the latest technologies in a fast paced, challenging environment. Full training can be provided for the right candidates who have some knowledge/aptitude for IT, however a relevant degree / apprenticeship / work experience would be desirable. Please note, this is a job with local travel required to customer premises, and so a driving license and willingness to be customer facing is essential. You will be supported by a more senior engineer in the early stages of your employment to ensure you are comfortable and competant in your role. About the role: As an IT Engineer / Technical Support Engineer, you will troubleshoot a wide range of issues. These will include Active Directory, Exchange, Windows Desktops, Server OS, MS Office 365, Hardware: Printers, Monitors, etc, Networking: VoIP, Wifi, firewalls. In addition to this. You will be responsible for the following: Carrying out client installs and customer training Managing customer systems and investigating / responding to technical issues Installation, troubleshooting, configuration and support of a range of technologies Liaising with 3rd party suppliers Escalation of cases to senior engineers where required About you: You will ideally (not all essential!) have some experience / knowledge working with: Windows Desktop and Server OS Microsoft Office 365 Active Directory / MS Exchange Understanding of networks Understanding of VoIP technologies Excellent troubleshooting and communication skills This is a unique opportunity for a Technical Support Engineer / IT Engineer who has some commercial experience, or has recently completed a degree / apprenticeship, to join an organisation where you will receive excellent training and progression. Excellent benefits including paid for days off on your birthday and at Christmas, and the opportunity to do professional certifications to develop your knowledge and career as a network / security engineer. Key words: Network Infrastructure, IT Engineer, Microsoft Office 365, Active Directory, Exchange, Windows Desktop, Networking, VoIP, Firewalls, Broadband A driving license and clean DBS (criminal record) check is required for this position. Also a willingness to work from an office in South Yorkshire and travel to customer premises locally.
Description An esteemed educational institution in the heart of London is seeking a dedicated and skilled Senior IT Engineer to join their team. This role is crucial for the seamless delivery of IT services across two sites in South London, supporting a vibrant community of 850 students and about 220 staff. The successful candidate will be instrumental in managing the institution's network infrastructure, connected devices, and will drive initiatives to enhance and simplify IT services. A competitive salary between £47k - £50k, based on experience. Additional benefits including a pension scheme, free lunches, and 25 days holiday. Flexible working arrangements during school holidays. Opportunities for training and career progression. Role Overview Full ownership of the IT function, providing 1st, 2nd, and 3rd line support. Management of third-party suppliers and MSP's projects. Implementation and maintenance of IT infrastructure, systems, and processes. Deployment and management of end-user hardware and software. Coordination with the Data Manager on business-critical applications. Involvement in the IT budgeting process and strategy development. Qualifications and Experience Proven experience as an IT Engineer, preferably within an educational environment. Independence, focus on continuous improvement, and a flexible work attitude. Strong experience in managing MSP performances. Excellent customer service and communication skills, able to provide clear guidance to non-technical users. Proficient in Office 365, MS Azure cloud services, and Windows Server. Knowledge of networking, security, VOIP Comms, and A/V devices for education. Person Specification Proactive and Independent: Able to tackle IT challenges head-on and drive improvements without constant supervision. Effective Communicator: Excellent at simplifying complex IT issues for non-technical staff and managing stakeholder relationships. Want to know more? As a specialist IT recruitment agency at GreatFind Recruitment, we genuinely care about our candidates and clients. We strive to provide a personalised and consultative service, and we would be more than happy to chat with you about this role in more detail. About GreatFind Recruitment Here at GreatFind Recruitment, with 20 years EdTech experience, we specialise in Sourcing IT Talent for Education and the technology sector. Our clients include schools, multi-academy trusts, IT service providers, IT resellers, and educational software providers, Providing marketing, sales, technical, and operational professionals is our forte. At our agency, we know exactly what skills, personal attributes, and work experience our candidates need to succeed within our clients' businesses. We are an equal opportunity provider. Please note that as a result of the high volume of applications we receive, we may not be able to provide individual responses to each application. If you have not received any communication from us within three business days, please consider your application unsuccessful.
Mar 15, 2024
Full time
Description An esteemed educational institution in the heart of London is seeking a dedicated and skilled Senior IT Engineer to join their team. This role is crucial for the seamless delivery of IT services across two sites in South London, supporting a vibrant community of 850 students and about 220 staff. The successful candidate will be instrumental in managing the institution's network infrastructure, connected devices, and will drive initiatives to enhance and simplify IT services. A competitive salary between £47k - £50k, based on experience. Additional benefits including a pension scheme, free lunches, and 25 days holiday. Flexible working arrangements during school holidays. Opportunities for training and career progression. Role Overview Full ownership of the IT function, providing 1st, 2nd, and 3rd line support. Management of third-party suppliers and MSP's projects. Implementation and maintenance of IT infrastructure, systems, and processes. Deployment and management of end-user hardware and software. Coordination with the Data Manager on business-critical applications. Involvement in the IT budgeting process and strategy development. Qualifications and Experience Proven experience as an IT Engineer, preferably within an educational environment. Independence, focus on continuous improvement, and a flexible work attitude. Strong experience in managing MSP performances. Excellent customer service and communication skills, able to provide clear guidance to non-technical users. Proficient in Office 365, MS Azure cloud services, and Windows Server. Knowledge of networking, security, VOIP Comms, and A/V devices for education. Person Specification Proactive and Independent: Able to tackle IT challenges head-on and drive improvements without constant supervision. Effective Communicator: Excellent at simplifying complex IT issues for non-technical staff and managing stakeholder relationships. Want to know more? As a specialist IT recruitment agency at GreatFind Recruitment, we genuinely care about our candidates and clients. We strive to provide a personalised and consultative service, and we would be more than happy to chat with you about this role in more detail. About GreatFind Recruitment Here at GreatFind Recruitment, with 20 years EdTech experience, we specialise in Sourcing IT Talent for Education and the technology sector. Our clients include schools, multi-academy trusts, IT service providers, IT resellers, and educational software providers, Providing marketing, sales, technical, and operational professionals is our forte. At our agency, we know exactly what skills, personal attributes, and work experience our candidates need to succeed within our clients' businesses. We are an equal opportunity provider. Please note that as a result of the high volume of applications we receive, we may not be able to provide individual responses to each application. If you have not received any communication from us within three business days, please consider your application unsuccessful.
Do you thrive in a fast-paced environment troubleshooting IT challenges? Are you passionate about providing exceptional customer service? If so, my client, a growing Managed Service Provider based in Norwich, could be the perfect place for you! My client is a thriving MSP dedicated to delivering exceptional IT solutions and support to their clients. They foster a collaborative and supportive culture, where growth and development are key aspects of their team environment. As an IT Support Engineer, you will play a vital role in ensuring the smooth operation of clients' IT infrastructure. You will be responsible for: Providing 1st & 2nd Line Technical Support diagnosing and troubleshooting a wide range of hardware and software problems. Configuring and maintaining IT systems, including desktops, laptops, networks, and cloud-based solutions. Documenting technical issues and solutions for future reference. Escalating complex issues to Senior Engineers when necessary. Continuously learning and developing your technical skills to stay up-to-date with the latest technologies. Desired skills and experience: Previous experience within an IT Support position. An understanding of hardware and software troubleshooting principles. Excellent communication and customer service skills. Adaptable to different projects, both independently and as part of a team. Aptitude for problem-solving and proactive in resolving repeat issues. A commitment to continuous learning and development such as CompTIA. A can do attitude and ability to take initiative An advantage would be knowledge of IP networks, cabling, Firewalls, VPN s, VOIP and Web Hosting If you are a passionate and motivated IT professional looking for a challenging and rewarding career, we encourage you to apply!
Mar 15, 2024
Full time
Do you thrive in a fast-paced environment troubleshooting IT challenges? Are you passionate about providing exceptional customer service? If so, my client, a growing Managed Service Provider based in Norwich, could be the perfect place for you! My client is a thriving MSP dedicated to delivering exceptional IT solutions and support to their clients. They foster a collaborative and supportive culture, where growth and development are key aspects of their team environment. As an IT Support Engineer, you will play a vital role in ensuring the smooth operation of clients' IT infrastructure. You will be responsible for: Providing 1st & 2nd Line Technical Support diagnosing and troubleshooting a wide range of hardware and software problems. Configuring and maintaining IT systems, including desktops, laptops, networks, and cloud-based solutions. Documenting technical issues and solutions for future reference. Escalating complex issues to Senior Engineers when necessary. Continuously learning and developing your technical skills to stay up-to-date with the latest technologies. Desired skills and experience: Previous experience within an IT Support position. An understanding of hardware and software troubleshooting principles. Excellent communication and customer service skills. Adaptable to different projects, both independently and as part of a team. Aptitude for problem-solving and proactive in resolving repeat issues. A commitment to continuous learning and development such as CompTIA. A can do attitude and ability to take initiative An advantage would be knowledge of IP networks, cabling, Firewalls, VPN s, VOIP and Web Hosting If you are a passionate and motivated IT professional looking for a challenging and rewarding career, we encourage you to apply!
My client is a renowned law firm known for its excellence in providing legal services. With a prime location in Glasgow City Centre, they're committed to staying at the forefront of the legal industry, leveraging cutting-edge technology to support their operations. If you're a confident infrastructure engineer looking for a new challenge, then continue reading: Senior Infrastructure Engineer Glasgow City Centre/Hybrid 40,000 - 55,000 Day-to-Day: Supporting major infrastructure projects and collaborating with the infrastructure team. Providing customer-facing skills during on-site visits. Taking a 3rd Line position in resolving complex technical issues. Leading the planning, delivery, and documentation of projects. Assisting in ongoing project work and providing technical support to colleagues. Tech Stack: Microsoft Stack (Office 365) Windows Server VMWare/Hyper-V SAN Storage Networking VOIP Azure Company Benefits: 32 days of holiday Private Health Insurance Mental Health Insurance Life Insurance Personal Development plan with funded training and accreditations Flexible working hours If you're interested in hearing more or would like to apply - then hit apply now. If you have any questions, you can reach me on 0141. 674. 8511. or darcey . technology group - uk . com. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Mar 15, 2024
Full time
My client is a renowned law firm known for its excellence in providing legal services. With a prime location in Glasgow City Centre, they're committed to staying at the forefront of the legal industry, leveraging cutting-edge technology to support their operations. If you're a confident infrastructure engineer looking for a new challenge, then continue reading: Senior Infrastructure Engineer Glasgow City Centre/Hybrid 40,000 - 55,000 Day-to-Day: Supporting major infrastructure projects and collaborating with the infrastructure team. Providing customer-facing skills during on-site visits. Taking a 3rd Line position in resolving complex technical issues. Leading the planning, delivery, and documentation of projects. Assisting in ongoing project work and providing technical support to colleagues. Tech Stack: Microsoft Stack (Office 365) Windows Server VMWare/Hyper-V SAN Storage Networking VOIP Azure Company Benefits: 32 days of holiday Private Health Insurance Mental Health Insurance Life Insurance Personal Development plan with funded training and accreditations Flexible working hours If you're interested in hearing more or would like to apply - then hit apply now. If you have any questions, you can reach me on 0141. 674. 8511. or darcey . technology group - uk . com. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Senior IT Engineer - GBP 40000 Birmingham - Solihull Salary up to - 40,000 Professional Development & excellent benefits Industry - Professional Services As a 3rd Line Support Engineer, you will be responsible for overseeing the performance of all IT systems, providing technical support, and maintaining the security of all IT infrastructure. You will also be responsible for identifying and resolving any IT issues quickly and efficiently, while developing and implementing new systems and technologies to ensure the smooth running of the organisation. Skills Matrix for the role : Microsoft Windows Stack - Server, AD (design and implementation), DNS, DHCP, GPO Emails - Exchange Server, Exchange online, Office 365 Hyper-V Management - VMware (desirable) Networking - Cisco (command line experience), Juniper, HP/Aruba, VLAN's, VRRP / HSRP, BFD Subnetting IPv4 Firewalls - SonicWALL advanced routing and policy based routing Backups (Veeam) / Storage (SAN) Azure - Virtual machines, networks, Azure Storage Sync Services Linux - LAMP Server If you have the relevant qualifications and technical skills, we invite you to apply for immediate consideration and interview. Please get in touch for further details about the role and to discuss your suitability. If you are interested in the opportunity to join an exciting and market leading organisation who will progress your career and pay for your certifications, then please apply for this role ASAP. Please contact me on phone number removed or send your cv directly to ( Thomas com ) Infrastructure - Windows Server - Active Directory - Exchange - VMware / Hyper-V - Office 365 - Network Troubleshooting - VoIP - Cisco - Communications - Security - Senior IT Engineer - Professional Services - Computer Science - Programming - System Analysis - Mac OS - Databases - Servers In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Mar 14, 2024
Full time
Senior IT Engineer - GBP 40000 Birmingham - Solihull Salary up to - 40,000 Professional Development & excellent benefits Industry - Professional Services As a 3rd Line Support Engineer, you will be responsible for overseeing the performance of all IT systems, providing technical support, and maintaining the security of all IT infrastructure. You will also be responsible for identifying and resolving any IT issues quickly and efficiently, while developing and implementing new systems and technologies to ensure the smooth running of the organisation. Skills Matrix for the role : Microsoft Windows Stack - Server, AD (design and implementation), DNS, DHCP, GPO Emails - Exchange Server, Exchange online, Office 365 Hyper-V Management - VMware (desirable) Networking - Cisco (command line experience), Juniper, HP/Aruba, VLAN's, VRRP / HSRP, BFD Subnetting IPv4 Firewalls - SonicWALL advanced routing and policy based routing Backups (Veeam) / Storage (SAN) Azure - Virtual machines, networks, Azure Storage Sync Services Linux - LAMP Server If you have the relevant qualifications and technical skills, we invite you to apply for immediate consideration and interview. Please get in touch for further details about the role and to discuss your suitability. If you are interested in the opportunity to join an exciting and market leading organisation who will progress your career and pay for your certifications, then please apply for this role ASAP. Please contact me on phone number removed or send your cv directly to ( Thomas com ) Infrastructure - Windows Server - Active Directory - Exchange - VMware / Hyper-V - Office 365 - Network Troubleshooting - VoIP - Cisco - Communications - Security - Senior IT Engineer - Professional Services - Computer Science - Programming - System Analysis - Mac OS - Databases - Servers In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
3rd Line Support Engineer (MSP) Role - 3rd Line IT Support Engineer Location - Warrington Salary - 30,000- 35,000 My client, an award-winning Managed Service Provider based in Warrington, is looking for a Senior IT Support Engineer to join their team! This role offers an exciting opportunity to work in a friendly, but challenging, environment where you will be highly appreciated. Key Responsibilities and Duties: Log and process support tasks from all sources: calls, emails, and tickets Resolve support cases and record all actions that lead to resolution at the time, in the case management system. Resolving support cases will primarily be completed remotely but in some cases may require a presence at a client's premises. Talking to clients and computer users to determine the nature of any problems they encounter. Solving password problems Responding to breakdowns Investigating, diagnosing, and solving computer software and hardware faults Repairing equipment and replacing parts Obtain replacement or specialist components, fixtures, or fittings. Prepare equipment for installation. Install and configure computer hardware, software, systems, networks, printers, scanners. Where appropriate work may be completed remotely but will often require an on-site presence. Undertake scheduled maintenance upgrades. Set up accounts for customers, ensuring their teams know how to log in. Technical Skills: All Current and recently retired Windows Server environments, including Terminal Server/Remote Desktop All current and recently retired Window Windows Desktop Environments Virtualisation technologies - VMWare / Hyper-V MS Office 365 administration + migration Active Directory, Group Policy, Azure AD MDT SCCM (MS Deployment Toolkit / System Centre Config Manager) MDM (Mobile Device Management) Backup technologies including (Tape / Disk / Cloud) Anti-Virus technologies Networking experience - DNS, DHCP, TCP/IP, VPNs, Cabling, Routers, Firewalls. Switching infrastructure technologies including stacking, VLAN's, Spanning Tree etc UPS Solutions Wireless Infrastructure Technology 3rd Party vendor Management VOIP Telephony Systems configuration and administration. Asset Management Experience in the following would be beneficial, though not essential: Azure Dynamics Intune Cisco Meraki Draytek Unifi SharePoint 3CX VoIP Company Benefits: Paid for Training Plans and Qualifications Company Sick Pay Social Events Generous Holiday Allowance Fantastic Pension Plan If you are a skilled Service Desk Engineer seeking an opportunity to make a meaningful impact while advancing your career in the dynamic realm of Managed Service Providers, please apply!
Mar 14, 2024
Full time
3rd Line Support Engineer (MSP) Role - 3rd Line IT Support Engineer Location - Warrington Salary - 30,000- 35,000 My client, an award-winning Managed Service Provider based in Warrington, is looking for a Senior IT Support Engineer to join their team! This role offers an exciting opportunity to work in a friendly, but challenging, environment where you will be highly appreciated. Key Responsibilities and Duties: Log and process support tasks from all sources: calls, emails, and tickets Resolve support cases and record all actions that lead to resolution at the time, in the case management system. Resolving support cases will primarily be completed remotely but in some cases may require a presence at a client's premises. Talking to clients and computer users to determine the nature of any problems they encounter. Solving password problems Responding to breakdowns Investigating, diagnosing, and solving computer software and hardware faults Repairing equipment and replacing parts Obtain replacement or specialist components, fixtures, or fittings. Prepare equipment for installation. Install and configure computer hardware, software, systems, networks, printers, scanners. Where appropriate work may be completed remotely but will often require an on-site presence. Undertake scheduled maintenance upgrades. Set up accounts for customers, ensuring their teams know how to log in. Technical Skills: All Current and recently retired Windows Server environments, including Terminal Server/Remote Desktop All current and recently retired Window Windows Desktop Environments Virtualisation technologies - VMWare / Hyper-V MS Office 365 administration + migration Active Directory, Group Policy, Azure AD MDT SCCM (MS Deployment Toolkit / System Centre Config Manager) MDM (Mobile Device Management) Backup technologies including (Tape / Disk / Cloud) Anti-Virus technologies Networking experience - DNS, DHCP, TCP/IP, VPNs, Cabling, Routers, Firewalls. Switching infrastructure technologies including stacking, VLAN's, Spanning Tree etc UPS Solutions Wireless Infrastructure Technology 3rd Party vendor Management VOIP Telephony Systems configuration and administration. Asset Management Experience in the following would be beneficial, though not essential: Azure Dynamics Intune Cisco Meraki Draytek Unifi SharePoint 3CX VoIP Company Benefits: Paid for Training Plans and Qualifications Company Sick Pay Social Events Generous Holiday Allowance Fantastic Pension Plan If you are a skilled Service Desk Engineer seeking an opportunity to make a meaningful impact while advancing your career in the dynamic realm of Managed Service Providers, please apply!
Telecoms Engineer Field Based (Sites across East Anglia) Norwich based office 30,000 - 40,000 + Company Van + Progression + Training Exciting chance for a telephony expert to join a leading telecoms company in a customer-facing, field based role where you can engage in diverse projects, receive ongoing training, and progress your career. You'll have the opportunity to receive comprehensive training on various business communication systems, collaborating with top-tier suppliers providing the opportunity for you to advance your career to Senior and Lead Engineer roles. This esteemed company provides a diverse range of telephone and communication solutions to business clients nationwide. Collaborating with industry leaders like Gamma and Vodafone, they specialize in delivering installation, support, and maintenance services tailored to meet all business communication needs. Renowned for their stellar reputation in the industry and experiencing heightened demand for their engineering expertise, the company is actively seeking a motivated and enthusiastic Telecoms Engineer to join their team. As part of this position, you will operate in the field from the Norwich office, primarily catering to clients in East Anglia, while also serving customers across the UK. Your responsibilities will revolve around assisting business clients by providing support, installing, and maintaining their telephony infrastructure. This encompasses tasks like installing and maintaining telecoms equipment (such as switches, routers, and handsets), deploying cabling, implementing VoIP systems, and overseeing the migration from PBX. Client interaction is a key aspect of this role, involving support for system connectivity, addressing performance issues, and managing upgrades. An exceptional opportunity awaits a telecoms engineer to become part of a well-regarded family-run business. This role offers a dynamic blend of projects, customer engagement, and the chance to continually enhance your skill set, paving the way for career advancement. The Role: Telecoms Engineer Business Communications - VoIP, Telephony, PBX Field Based - UK and East Anglia Progression and Training available The Person: Telecoms/Telephony background Keen to learn and develop Strong customer service skills Full UK Licence Reference Number: (phone number removed) To apply for this role or to be considered for further roles, please click "Apply Now" or contact Abigail Foley at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
Mar 14, 2024
Full time
Telecoms Engineer Field Based (Sites across East Anglia) Norwich based office 30,000 - 40,000 + Company Van + Progression + Training Exciting chance for a telephony expert to join a leading telecoms company in a customer-facing, field based role where you can engage in diverse projects, receive ongoing training, and progress your career. You'll have the opportunity to receive comprehensive training on various business communication systems, collaborating with top-tier suppliers providing the opportunity for you to advance your career to Senior and Lead Engineer roles. This esteemed company provides a diverse range of telephone and communication solutions to business clients nationwide. Collaborating with industry leaders like Gamma and Vodafone, they specialize in delivering installation, support, and maintenance services tailored to meet all business communication needs. Renowned for their stellar reputation in the industry and experiencing heightened demand for their engineering expertise, the company is actively seeking a motivated and enthusiastic Telecoms Engineer to join their team. As part of this position, you will operate in the field from the Norwich office, primarily catering to clients in East Anglia, while also serving customers across the UK. Your responsibilities will revolve around assisting business clients by providing support, installing, and maintaining their telephony infrastructure. This encompasses tasks like installing and maintaining telecoms equipment (such as switches, routers, and handsets), deploying cabling, implementing VoIP systems, and overseeing the migration from PBX. Client interaction is a key aspect of this role, involving support for system connectivity, addressing performance issues, and managing upgrades. An exceptional opportunity awaits a telecoms engineer to become part of a well-regarded family-run business. This role offers a dynamic blend of projects, customer engagement, and the chance to continually enhance your skill set, paving the way for career advancement. The Role: Telecoms Engineer Business Communications - VoIP, Telephony, PBX Field Based - UK and East Anglia Progression and Training available The Person: Telecoms/Telephony background Keen to learn and develop Strong customer service skills Full UK Licence Reference Number: (phone number removed) To apply for this role or to be considered for further roles, please click "Apply Now" or contact Abigail Foley at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
Senior Infrastructure Engineer ( Advanced Networking, O365, Infrastructure Build) - Heathrow - Hybrid - £50,000 to £60,000 LANS, WANS, VOIP solutions, PowerShell, AD, Cloud Services, Sharepoint Heathrow - Hybrid (4 day per week on-site) We are partnered with an international renowned logistics company, who specialises into the E-Commerce vertical My client in Heathrow is seeking an experienced Infrastructure Engineer to work alongside the internal team to deliver on project work and act as an escalation point for BAU inquiries. The company has seen continuous growth, and is on par to achieve it's highest revenue year in 2024. The Role As a Senior Infrastructure Engineer, you will bring +5 years of experience as an Infrastructure Engineer ensuring project delivery and support across networking and cloud services. Your role will involve spearheading the kitting out of new warehouses from a networking and infrastructure standpoint. You will lead day-to-day functions of internal IT. Required Experience Extensive AD, Windows Server, Azure Experience Advanced Networking and knowledge of switches, firewalls, hubs, networking devices. Experience in cloud services either of (AWS/GCP/Azure) Scripting using PowerShell Excellent in SharePoint & Hyper-V Apply Now! If you're looking for the next step in your career and have a skill set which consists of IT Infrastructure and Networking with build and maintenance project work as well as escalations in BAU then waste no time and apply for this role immediately. Senior Infrastructure Engineer ( Advanced Networking, O365, Infrastructure Build) - Heathrow - Hybrid - £50,000 to £60,000 Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
Mar 14, 2024
Full time
Senior Infrastructure Engineer ( Advanced Networking, O365, Infrastructure Build) - Heathrow - Hybrid - £50,000 to £60,000 LANS, WANS, VOIP solutions, PowerShell, AD, Cloud Services, Sharepoint Heathrow - Hybrid (4 day per week on-site) We are partnered with an international renowned logistics company, who specialises into the E-Commerce vertical My client in Heathrow is seeking an experienced Infrastructure Engineer to work alongside the internal team to deliver on project work and act as an escalation point for BAU inquiries. The company has seen continuous growth, and is on par to achieve it's highest revenue year in 2024. The Role As a Senior Infrastructure Engineer, you will bring +5 years of experience as an Infrastructure Engineer ensuring project delivery and support across networking and cloud services. Your role will involve spearheading the kitting out of new warehouses from a networking and infrastructure standpoint. You will lead day-to-day functions of internal IT. Required Experience Extensive AD, Windows Server, Azure Experience Advanced Networking and knowledge of switches, firewalls, hubs, networking devices. Experience in cloud services either of (AWS/GCP/Azure) Scripting using PowerShell Excellent in SharePoint & Hyper-V Apply Now! If you're looking for the next step in your career and have a skill set which consists of IT Infrastructure and Networking with build and maintenance project work as well as escalations in BAU then waste no time and apply for this role immediately. Senior Infrastructure Engineer ( Advanced Networking, O365, Infrastructure Build) - Heathrow - Hybrid - £50,000 to £60,000 Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
The role of Senior IT Support Engineer requires someone who is excited about leveraging technology and design to deliver meaningful business outcomes for our internal customers. You will be providing 2nd and 3rd line support across the business. You will act as the Senior IT Engineer in the team. The role will be fully on-site as part of a small team of IT Support Engineers/Analysts. Client Details The client is a FinTech organisation based in London. Description The role of Senior IT Support Engineer requires someone who is excited about leveraging technology and design to deliver meaningful business outcomes for our internal customers. Role Requirements You will play a key role in all the office IT hardware and end user application support, networking, office infrastructure resilience, offboarding and onboarding of all new employees from an IT perspective. Furthermore, you will also work closely with the IT Manager and Head of Security to make sure the cyber and physical security is kept up to date. Communication is vital in this role, as you will be liaising with stakeholders across the business, including overseas. Support for both internal and external audits are also within scope. Profile The ideal candidate will have a proven track record of working in fiancial services and come from a customer facing background. Essential Skills At least 3 years of previous experience in a senior IT support role within a time-critical environment, including mentoring and/or coaching junior IT Support colleagues Professional knowledge of using Microsoft Entra, including managing users and Identity and Access Management Hands on experience of Windows laptop configuration, management and troubleshooting within a corporate environment, preferably including Intune In-depth knowledge of Microsoft 365 (including Defender) administration Experience managing VoIP phone systems Demonstrable knowledge of MacOS and iOS management and troubleshooting Proven track record of working to SLA's to deliver an excellent end-user experience Impeccable organisation and time management Collaborative mindset with the ability to adjust to a diverse range of users and teams Exceptional oral and written communication, listening, and presentation skills Experience delivering training to users on IT competencies, including M365 applications Demonstrable knowledge of corporate wifi set up and security best practice Professional knowledge of firewall and switch configuration and management Experience of setting up a network in a large office, including ethernet cabling Experience troubleshooting network issues Demonstrable knowledge of cyber security best practice Experience with cyber security platforms Experience in working with an MSP Desirable Skills Experience of working alongside a managed SOC Experience of maintaining an ISO27001 environment Job Offer No sponsorship is offered - must have right to work in the UK Salary - up to £55,000 plus benefits Fully on site - no remote working Located - Central London
Mar 13, 2024
Full time
The role of Senior IT Support Engineer requires someone who is excited about leveraging technology and design to deliver meaningful business outcomes for our internal customers. You will be providing 2nd and 3rd line support across the business. You will act as the Senior IT Engineer in the team. The role will be fully on-site as part of a small team of IT Support Engineers/Analysts. Client Details The client is a FinTech organisation based in London. Description The role of Senior IT Support Engineer requires someone who is excited about leveraging technology and design to deliver meaningful business outcomes for our internal customers. Role Requirements You will play a key role in all the office IT hardware and end user application support, networking, office infrastructure resilience, offboarding and onboarding of all new employees from an IT perspective. Furthermore, you will also work closely with the IT Manager and Head of Security to make sure the cyber and physical security is kept up to date. Communication is vital in this role, as you will be liaising with stakeholders across the business, including overseas. Support for both internal and external audits are also within scope. Profile The ideal candidate will have a proven track record of working in fiancial services and come from a customer facing background. Essential Skills At least 3 years of previous experience in a senior IT support role within a time-critical environment, including mentoring and/or coaching junior IT Support colleagues Professional knowledge of using Microsoft Entra, including managing users and Identity and Access Management Hands on experience of Windows laptop configuration, management and troubleshooting within a corporate environment, preferably including Intune In-depth knowledge of Microsoft 365 (including Defender) administration Experience managing VoIP phone systems Demonstrable knowledge of MacOS and iOS management and troubleshooting Proven track record of working to SLA's to deliver an excellent end-user experience Impeccable organisation and time management Collaborative mindset with the ability to adjust to a diverse range of users and teams Exceptional oral and written communication, listening, and presentation skills Experience delivering training to users on IT competencies, including M365 applications Demonstrable knowledge of corporate wifi set up and security best practice Professional knowledge of firewall and switch configuration and management Experience of setting up a network in a large office, including ethernet cabling Experience troubleshooting network issues Demonstrable knowledge of cyber security best practice Experience with cyber security platforms Experience in working with an MSP Desirable Skills Experience of working alongside a managed SOC Experience of maintaining an ISO27001 environment Job Offer No sponsorship is offered - must have right to work in the UK Salary - up to £55,000 plus benefits Fully on site - no remote working Located - Central London
3rd Line Support Engineer (MSP) Role - 3rd Line IT Support Engineer Location - Warrington Salary - £30,000-£35,000 My client, an award-winning Managed Service Provider based in Warrington, is looking for a Senior IT Support Engineer to join their team! This role offers an exciting opportunity to work in a friendly, but challenging, environment where you will be highly appreciated. Key Responsibilities and Duties: Log and process support tasks from all sources: calls, emails, and ticketsResolve support cases and record all actions that lead to resolution at the time, in the case management system.Resolving support cases will primarily be completed remotely but in some cases may require a presence at a client's premises.Talking to clients and computer users to determine the nature of any problems they encounter.Solving password problemsResponding to breakdownsInvestigating, diagnosing, and solving computer software and hardware faultsRepairing equipment and replacing partsObtain replacement or specialist components, fixtures, or fittings.Prepare equipment for installation.Install and configure computer hardware, software, systems, networks, printers, scanners. Where appropriate work may be completed remotely but will often require an on-site presence.Undertake scheduled maintenance upgrades.Set up accounts for customers, ensuring their teams know how to log in. Technical Skills: All Current and recently retired Windows Server environments, including Terminal Server/Remote DesktopAll current and recently retired Window Windows Desktop EnvironmentsVirtualisation technologies - VMWare / Hyper-VMS Office 365 administration + migrationActive Directory, Group Policy, Azure ADMDT SCCM (MS Deployment Toolkit / System Centre Config Manager)MDM (Mobile Device Management)Backup technologies including (Tape / Disk / Cloud)Anti-Virus technologiesNetworking experience - DNS, DHCP, TCP/IP, VPNs, Cabling, Routers, Firewalls.Switching infrastructure technologies including stacking, VLAN's, Spanning Tree etcUPS SolutionsWireless Infrastructure Technology3rd Party vendor ManagementVOIP Telephony Systems configuration and administration.Asset Management Experience in the following would be beneficial, though not essential: AzureDynamicsIntuneCisco MerakiDraytekUnifiSharePoint3CX VoIP Company Benefits: Paid for Training Plans and QualificationsCompany Sick PaySocial EventsGenerous Holiday AllowanceFantastic Pension PlanIf you are a skilled Service Desk Engineer seeking an opportunity to make a meaningful impact while advancing your career in the dynamic realm of Managed Service Providers, please apply!
Mar 13, 2024
Full time
3rd Line Support Engineer (MSP) Role - 3rd Line IT Support Engineer Location - Warrington Salary - £30,000-£35,000 My client, an award-winning Managed Service Provider based in Warrington, is looking for a Senior IT Support Engineer to join their team! This role offers an exciting opportunity to work in a friendly, but challenging, environment where you will be highly appreciated. Key Responsibilities and Duties: Log and process support tasks from all sources: calls, emails, and ticketsResolve support cases and record all actions that lead to resolution at the time, in the case management system.Resolving support cases will primarily be completed remotely but in some cases may require a presence at a client's premises.Talking to clients and computer users to determine the nature of any problems they encounter.Solving password problemsResponding to breakdownsInvestigating, diagnosing, and solving computer software and hardware faultsRepairing equipment and replacing partsObtain replacement or specialist components, fixtures, or fittings.Prepare equipment for installation.Install and configure computer hardware, software, systems, networks, printers, scanners. Where appropriate work may be completed remotely but will often require an on-site presence.Undertake scheduled maintenance upgrades.Set up accounts for customers, ensuring their teams know how to log in. Technical Skills: All Current and recently retired Windows Server environments, including Terminal Server/Remote DesktopAll current and recently retired Window Windows Desktop EnvironmentsVirtualisation technologies - VMWare / Hyper-VMS Office 365 administration + migrationActive Directory, Group Policy, Azure ADMDT SCCM (MS Deployment Toolkit / System Centre Config Manager)MDM (Mobile Device Management)Backup technologies including (Tape / Disk / Cloud)Anti-Virus technologiesNetworking experience - DNS, DHCP, TCP/IP, VPNs, Cabling, Routers, Firewalls.Switching infrastructure technologies including stacking, VLAN's, Spanning Tree etcUPS SolutionsWireless Infrastructure Technology3rd Party vendor ManagementVOIP Telephony Systems configuration and administration.Asset Management Experience in the following would be beneficial, though not essential: AzureDynamicsIntuneCisco MerakiDraytekUnifiSharePoint3CX VoIP Company Benefits: Paid for Training Plans and QualificationsCompany Sick PaySocial EventsGenerous Holiday AllowanceFantastic Pension PlanIf you are a skilled Service Desk Engineer seeking an opportunity to make a meaningful impact while advancing your career in the dynamic realm of Managed Service Providers, please apply!
Telecoms Engineer Field Based (Sites across East Anglia) Norwich based office £30,000 - £40,000 + Company Van + Progression + Training Exciting chance for a telephony expert to join a leading telecoms company in a customer-facing, field based role where you can engage in diverse projects, receive ongoing training, and progress your career.You'll have the opportunity to receive comprehensive training on various business communication systems, collaborating with top-tier suppliers providing the opportunity for you to advance your career to Senior and Lead Engineer roles.This esteemed company provides a diverse range of telephone and communication solutions to business clients nationwide. Collaborating with industry leaders like Gamma and Vodafone, they specialize in delivering installation, support, and maintenance services tailored to meet all business communication needs. Renowned for their stellar reputation in the industry and experiencing heightened demand for their engineering expertise, the company is actively seeking a motivated and enthusiastic Telecoms Engineer to join their team.As part of this position, you will operate in the field from the Norwich office, primarily catering to clients in East Anglia, while also serving customers across the UK. Your responsibilities will revolve around assisting business clients by providing support, installing, and maintaining their telephony infrastructure. This encompasses tasks like installing and maintaining telecoms equipment (such as switches, routers, and handsets), deploying cabling, implementing VoIP systems, and overseeing the migration from PBX. Client interaction is a key aspect of this role, involving support for system connectivity, addressing performance issues, and managing upgrades.An exceptional opportunity awaits a telecoms engineer to become part of a well-regarded family-run business. This role offers a dynamic blend of projects, customer engagement, and the chance to continually enhance your skill set, paving the way for career advancement.The Role: Telecoms Engineer Business Communications - VoIP, Telephony, PBX Field Based - UK and East Anglia Progression and Training available The Person: Telecoms/Telephony background Keen to learn and develop Strong customer service skills Full UK Licence Reference Number: 219882 To apply for this role or to be considered for further roles, please click "Apply Now" or contact Abigail Foley at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
Mar 13, 2024
Full time
Telecoms Engineer Field Based (Sites across East Anglia) Norwich based office £30,000 - £40,000 + Company Van + Progression + Training Exciting chance for a telephony expert to join a leading telecoms company in a customer-facing, field based role where you can engage in diverse projects, receive ongoing training, and progress your career.You'll have the opportunity to receive comprehensive training on various business communication systems, collaborating with top-tier suppliers providing the opportunity for you to advance your career to Senior and Lead Engineer roles.This esteemed company provides a diverse range of telephone and communication solutions to business clients nationwide. Collaborating with industry leaders like Gamma and Vodafone, they specialize in delivering installation, support, and maintenance services tailored to meet all business communication needs. Renowned for their stellar reputation in the industry and experiencing heightened demand for their engineering expertise, the company is actively seeking a motivated and enthusiastic Telecoms Engineer to join their team.As part of this position, you will operate in the field from the Norwich office, primarily catering to clients in East Anglia, while also serving customers across the UK. Your responsibilities will revolve around assisting business clients by providing support, installing, and maintaining their telephony infrastructure. This encompasses tasks like installing and maintaining telecoms equipment (such as switches, routers, and handsets), deploying cabling, implementing VoIP systems, and overseeing the migration from PBX. Client interaction is a key aspect of this role, involving support for system connectivity, addressing performance issues, and managing upgrades.An exceptional opportunity awaits a telecoms engineer to become part of a well-regarded family-run business. This role offers a dynamic blend of projects, customer engagement, and the chance to continually enhance your skill set, paving the way for career advancement.The Role: Telecoms Engineer Business Communications - VoIP, Telephony, PBX Field Based - UK and East Anglia Progression and Training available The Person: Telecoms/Telephony background Keen to learn and develop Strong customer service skills Full UK Licence Reference Number: 219882 To apply for this role or to be considered for further roles, please click "Apply Now" or contact Abigail Foley at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
Role: IT 2nd Line Engineer Location: Birmingham Salary: £30,000 - £35,000 The Company Helping other businesses succeed, through efficient and smarter ways of work is the main focus; and is how they have bread their success so far. This MSP focus on helping businesses succeed through technology consultancy, remote working solutions and IT Support to a varied range of clients, both local to the west midlands, as well as across the UK.With an innovative approach to technology based business solutions, they are looking to welcome a dedicated 2nd Line Support Engineer to the team to grow with them, and be a part of the future success that they're destined to endeavour. With an exciting portfolio of different projects with SME's, they want someone excited to be technically hands on, and looking for a new challenge with the prospect of working on more senior support and infrastructure roles prior to the success of projects. This is a very varied and well-rounded Senior IT Support & Projects based position so you will need the technical experience and confidence to speak with clients regarding their needs and wants to move forward. Technical Overview Windows OS & Server Office 365 Antivirus Exchange Server TCP/IP Networking, Routing & Switching Desktop & Server Hardware VMware / Hyper V SAN Storage & Replication MS SQL Interviews Interviews are being arranged around you, as soon as possible so please apply immediately if you are interested!If it's something you're interested in then please apply immediately, you will be considered as soon as you apply or call for further details or send you CV to connor com VMware - Hyper V - Virtualisation - IT Monitoring - PowerShell - OSI Network - TCP/IP - DNS - DHCP - Security - 1st Line - 2nd Line - Servers - Office 365 - O365 - Azure - SharePoint - 3rd Line - 2nd/3rd - Citrix - VoIP In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Mar 12, 2024
Full time
Role: IT 2nd Line Engineer Location: Birmingham Salary: £30,000 - £35,000 The Company Helping other businesses succeed, through efficient and smarter ways of work is the main focus; and is how they have bread their success so far. This MSP focus on helping businesses succeed through technology consultancy, remote working solutions and IT Support to a varied range of clients, both local to the west midlands, as well as across the UK.With an innovative approach to technology based business solutions, they are looking to welcome a dedicated 2nd Line Support Engineer to the team to grow with them, and be a part of the future success that they're destined to endeavour. With an exciting portfolio of different projects with SME's, they want someone excited to be technically hands on, and looking for a new challenge with the prospect of working on more senior support and infrastructure roles prior to the success of projects. This is a very varied and well-rounded Senior IT Support & Projects based position so you will need the technical experience and confidence to speak with clients regarding their needs and wants to move forward. Technical Overview Windows OS & Server Office 365 Antivirus Exchange Server TCP/IP Networking, Routing & Switching Desktop & Server Hardware VMware / Hyper V SAN Storage & Replication MS SQL Interviews Interviews are being arranged around you, as soon as possible so please apply immediately if you are interested!If it's something you're interested in then please apply immediately, you will be considered as soon as you apply or call for further details or send you CV to connor com VMware - Hyper V - Virtualisation - IT Monitoring - PowerShell - OSI Network - TCP/IP - DNS - DHCP - Security - 1st Line - 2nd Line - Servers - Office 365 - O365 - Azure - SharePoint - 3rd Line - 2nd/3rd - Citrix - VoIP In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Senior IT Support Engineer - Up to £50k - Coventry HAVE YOU REACHED A GLASS CEILING IN YOUR CURRENT COMPANY? DO YOU FEEL LIKE YOU'RE READY TO LEARN A NEW SET OF SKILLS AND WORK WITH DIFFERENT TECHNOLOGIES? IF YOU'RE READY TO INDULGE IN A NEW ENVIRONMENT LOOK NO FURHTER A Senior IT Support engineer - the catalyst to providing high-level technical support, responsible for speedy issue resolution for employee IT issues and a customer first mindset, always! An amazing company in Coventry are looking for their new and improved Senior IT Support Engineer to join the team and help the ongoing growth of the company. They pride themselves in having the highest standards in the services they provide and they need a new individual to grab hold of the ropes, and lead from the front in the technical department. If you have: a customer first approach to your IT career, an eagerness to be hands-on technically, and a passion IT Support and infrastructure including Windows OS, Office 365, Azure, VMWare/Hyper-V or Citrix, Networking, firewalls & Back Ups then you are suitable for the role. Key Skills: Microsoft / Mac OS Server up to 2019 Infrastructure Azure Virtualisation Office 365 VoIP App server migrations Backup - Veeam Routers / Switches - Cisco, Juniper, Aruba etc Networking - DNS / DHCP / TCP/IP Firewalls - Fortigate, Watchguard, SonicWall If you are interested in this position, then please APPLY ASAP and we will be in touch with further details. My client is on looking to arrange interviews for as soon as possible. You can also find out more by contacting me on or connor com Infrastructure Engineer / Systems Engineer / 3rd Line Support / Windows Server / Office 365 / VMWare / Netapp SAN Storage / SQL / Anti-Virus / Software / Hardware / Internal Support / Azure / Veeam. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Mar 12, 2024
Full time
Senior IT Support Engineer - Up to £50k - Coventry HAVE YOU REACHED A GLASS CEILING IN YOUR CURRENT COMPANY? DO YOU FEEL LIKE YOU'RE READY TO LEARN A NEW SET OF SKILLS AND WORK WITH DIFFERENT TECHNOLOGIES? IF YOU'RE READY TO INDULGE IN A NEW ENVIRONMENT LOOK NO FURHTER A Senior IT Support engineer - the catalyst to providing high-level technical support, responsible for speedy issue resolution for employee IT issues and a customer first mindset, always! An amazing company in Coventry are looking for their new and improved Senior IT Support Engineer to join the team and help the ongoing growth of the company. They pride themselves in having the highest standards in the services they provide and they need a new individual to grab hold of the ropes, and lead from the front in the technical department. If you have: a customer first approach to your IT career, an eagerness to be hands-on technically, and a passion IT Support and infrastructure including Windows OS, Office 365, Azure, VMWare/Hyper-V or Citrix, Networking, firewalls & Back Ups then you are suitable for the role. Key Skills: Microsoft / Mac OS Server up to 2019 Infrastructure Azure Virtualisation Office 365 VoIP App server migrations Backup - Veeam Routers / Switches - Cisco, Juniper, Aruba etc Networking - DNS / DHCP / TCP/IP Firewalls - Fortigate, Watchguard, SonicWall If you are interested in this position, then please APPLY ASAP and we will be in touch with further details. My client is on looking to arrange interviews for as soon as possible. You can also find out more by contacting me on or connor com Infrastructure Engineer / Systems Engineer / 3rd Line Support / Windows Server / Office 365 / VMWare / Netapp SAN Storage / SQL / Anti-Virus / Software / Hardware / Internal Support / Azure / Veeam. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Employer description: Rite IT Solutions specialise in providing Managed IT Services, Support and Bespoke Application Development to SME's both locally and nationally from our offices near Stamford. We pride ourselves on the level of skills and professionalism we offer in everything we do. Overview: We have a vacancy for a full time Degree Apprentice - IT Support. The role will initially be office-based with the opportunity to progress to a hybrid role after familiarisation. There is a genuine career path to a senior role for the right candidate. The ideal candidate will have previous experience working in a similar role within a helpdesk environment so good customer facing skills are essential, as is a proactive and can-do attitude to both problem resolution and determining improvements we can offer to our clients. Salary: £20,000 - £22,000 per annum. Duties: Provide telephone, remote and onsite support of Windows networks including computers, associated peripherals and standard line of business applications. Deploying and supporting Windows systems including desktop computers and associated peripherals running Windows 10 and Windows 11 in both domain and workgroup networks. Extensive use is made of MSP Remote Management tools within the helpdesk (any previous experience of similar systems such as N-Able RMM or similar would be advantageous) What we are looking for: Technical skills and competences: Experience of server hardware and operating systems. Microsoft Office and Office 365 suite of applications. Security software including Endpoint Protection, Anti-virus and web security. Cloud technologies including OneDrive, SharePoint, Exchange. Additional skills / experience: Windows Server 2016, 2019. Network services including, DNS, DHCP, File & Print, Active Directory (Managing Devices, Users, Group Policies and Software deployments). Virtualisation technologies. Network infrastructure including firewalls, routers, switches. Office 365 administration of SharePoint and Exchange Online. VoIP Telephony including 3CX systems. Personal skills: Good communication skills both orally and written. Resourcefulness and a willingness to learn new skills and technologies and ability to work on own initiative. Beneficial, not essential: to start Full, clean driving license - off-site customer visits may be required Essential: Valid UK Passport/Proof of right to work in UK. Entry requirements: A Level 3 qualification in a relevant area in any grade. Acceptable qualifications include: Two A levels in one or more similar subject. Level 3 apprenticeship in a similar subject. International Baccalaureate at Level 3 in a similar subject. BTEC Extended Diploma in a similar subject. A work experience route (2-3 years) in a similar subject-related role. 'Similar subject' relates to areas directly relevant to or commensurate with 'Digital and Technology Solutions'. Typically this would be areas such as but not limited to Level 3 digital apprenticeships, A-Level/BTEC Computer Science, Information Technology, Networking, Software Engineering, etc. Please note: Learners must not hold an existing qualification at the same or higher level than this apprenticeship in a similar subject. Working week: Hours are 9am to 5.30pm, Monday to FridayFull-time - 37.5hrs Benefits: Company pension On-site parking Work from home Hybrid working possible after 1 year service Future prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Mar 12, 2024
Full time
Employer description: Rite IT Solutions specialise in providing Managed IT Services, Support and Bespoke Application Development to SME's both locally and nationally from our offices near Stamford. We pride ourselves on the level of skills and professionalism we offer in everything we do. Overview: We have a vacancy for a full time Degree Apprentice - IT Support. The role will initially be office-based with the opportunity to progress to a hybrid role after familiarisation. There is a genuine career path to a senior role for the right candidate. The ideal candidate will have previous experience working in a similar role within a helpdesk environment so good customer facing skills are essential, as is a proactive and can-do attitude to both problem resolution and determining improvements we can offer to our clients. Salary: £20,000 - £22,000 per annum. Duties: Provide telephone, remote and onsite support of Windows networks including computers, associated peripherals and standard line of business applications. Deploying and supporting Windows systems including desktop computers and associated peripherals running Windows 10 and Windows 11 in both domain and workgroup networks. Extensive use is made of MSP Remote Management tools within the helpdesk (any previous experience of similar systems such as N-Able RMM or similar would be advantageous) What we are looking for: Technical skills and competences: Experience of server hardware and operating systems. Microsoft Office and Office 365 suite of applications. Security software including Endpoint Protection, Anti-virus and web security. Cloud technologies including OneDrive, SharePoint, Exchange. Additional skills / experience: Windows Server 2016, 2019. Network services including, DNS, DHCP, File & Print, Active Directory (Managing Devices, Users, Group Policies and Software deployments). Virtualisation technologies. Network infrastructure including firewalls, routers, switches. Office 365 administration of SharePoint and Exchange Online. VoIP Telephony including 3CX systems. Personal skills: Good communication skills both orally and written. Resourcefulness and a willingness to learn new skills and technologies and ability to work on own initiative. Beneficial, not essential: to start Full, clean driving license - off-site customer visits may be required Essential: Valid UK Passport/Proof of right to work in UK. Entry requirements: A Level 3 qualification in a relevant area in any grade. Acceptable qualifications include: Two A levels in one or more similar subject. Level 3 apprenticeship in a similar subject. International Baccalaureate at Level 3 in a similar subject. BTEC Extended Diploma in a similar subject. A work experience route (2-3 years) in a similar subject-related role. 'Similar subject' relates to areas directly relevant to or commensurate with 'Digital and Technology Solutions'. Typically this would be areas such as but not limited to Level 3 digital apprenticeships, A-Level/BTEC Computer Science, Information Technology, Networking, Software Engineering, etc. Please note: Learners must not hold an existing qualification at the same or higher level than this apprenticeship in a similar subject. Working week: Hours are 9am to 5.30pm, Monday to FridayFull-time - 37.5hrs Benefits: Company pension On-site parking Work from home Hybrid working possible after 1 year service Future prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Group Telecommunications Manager - Manchester City Centre Telecommunications Manager, Senior Telecommunications Team Leader. Office Based role - City Centre Manchester Salary: Up to £65k (dep on exp) + Excellent Benefits including Car Allowance & Car parking space My client is a leading business consultancy, with an established and expanding portfolio of clients' right across the UK. An exciting opportunity has arisen for an experienced Group Telecoms Manager to join its growing ICT Department based in City Centre Manchester. This is an OFFICE BASED role. As the Group Telecoms Manager , you will be responsible for the management of the UKI IT Telecoms team, and will work collaboratively with the wider IT team (Network, Solutions Architects, Infrastructure, InfoSec, Service Desk, SQL, BI and Development) to support existing and deliver new services. The Role The Group Telecoms Manager is responsible for working with all departments and businesses throughout the group. You will be working in a dynamic and fast-paced environment with new challenges every day. Due to the nature of this role, several years' experience would be needed to help support the department. A broad technical knowledge is required, alongside ITIL experience in Incident, Request, Change, Problem, Release, Event and Knowledge management. You will be forward thinking, customer focussed and self-motivated with the drive to improve all IT services and the user experience. The key objectives of your role are, but not limited to: To ensure that the Director of IT Services - UKI is kept informed of progress and advised about major problems and / or issues in a timely manner. Work in partnership with colleagues and project team to migrate the on-premise telephony platform to a cloud based service. To maintain the continuous running of circa 1,300 non geographical delivery numbers across several call delivery and call management platforms. Vendor management of key Telephony providers including mobile service, on-premise and cloud services. To provide critical incident management response and ownership, controlling and coordinating necessary activities to restore service and deliver root cause fixes and preventative solutions. Telecoms budget and licence management. Identify, analyse and document business processes & workflows to identify opportunities for streamlining and improvements. Take ownership, investigate and resolve escalated tickets. Work collaboratively with team members and support functions to resolve issues in a timely manner. To be pro-active in suggesting and proposing new technologies to support the businesses. Proactively monitor Telecommunication services. Supervise and mentor a team of 4 engineers. Day to day team management, performance management - including training and development. Staff recruitment and appraisals. The Person Experience to include: On premise telecoms to cloud based migration experience. On premise PBX, contact centre and cloud telephony experience. 5 years' + experience in the telecommunications field. Experience in liaising with 3rd party vendors. Excellent troubleshooting and problem-solving skills. Experience in telecoms billing and implementing cost centres. Experience in PBX SIP VoIP support and implementation. Be passionate about technology and telecommunications. ITIL experience. Desirable experience: RingCentral UC / CC, Twilio Voice, Mitel, Microsoft Phone System (O365 / Teams). Atos products (OSV / OSCC/ Xpressions / DLS) experience. BT billing analyst experience. BT Inbound Architect. SIP management. Experience in call recording (Nice / Verint / MVR). This is an exciting time to join my reputable client, and in return the successful candidate will receive a generous basic salary up to £65k (dep on exp), 25 Days Holiday + Bank Holidays - increasing over length of service. Other benefits include: Profit Share Scheme, Bupa private healthcare, Car Allowance and Car parking space. For more information, please contact ROB OWEN at VALIA Recruitment Solutions . Suitable applicants will normally be responded to within 2 hours, including evenings and weekends.
Mar 07, 2024
Full time
Group Telecommunications Manager - Manchester City Centre Telecommunications Manager, Senior Telecommunications Team Leader. Office Based role - City Centre Manchester Salary: Up to £65k (dep on exp) + Excellent Benefits including Car Allowance & Car parking space My client is a leading business consultancy, with an established and expanding portfolio of clients' right across the UK. An exciting opportunity has arisen for an experienced Group Telecoms Manager to join its growing ICT Department based in City Centre Manchester. This is an OFFICE BASED role. As the Group Telecoms Manager , you will be responsible for the management of the UKI IT Telecoms team, and will work collaboratively with the wider IT team (Network, Solutions Architects, Infrastructure, InfoSec, Service Desk, SQL, BI and Development) to support existing and deliver new services. The Role The Group Telecoms Manager is responsible for working with all departments and businesses throughout the group. You will be working in a dynamic and fast-paced environment with new challenges every day. Due to the nature of this role, several years' experience would be needed to help support the department. A broad technical knowledge is required, alongside ITIL experience in Incident, Request, Change, Problem, Release, Event and Knowledge management. You will be forward thinking, customer focussed and self-motivated with the drive to improve all IT services and the user experience. The key objectives of your role are, but not limited to: To ensure that the Director of IT Services - UKI is kept informed of progress and advised about major problems and / or issues in a timely manner. Work in partnership with colleagues and project team to migrate the on-premise telephony platform to a cloud based service. To maintain the continuous running of circa 1,300 non geographical delivery numbers across several call delivery and call management platforms. Vendor management of key Telephony providers including mobile service, on-premise and cloud services. To provide critical incident management response and ownership, controlling and coordinating necessary activities to restore service and deliver root cause fixes and preventative solutions. Telecoms budget and licence management. Identify, analyse and document business processes & workflows to identify opportunities for streamlining and improvements. Take ownership, investigate and resolve escalated tickets. Work collaboratively with team members and support functions to resolve issues in a timely manner. To be pro-active in suggesting and proposing new technologies to support the businesses. Proactively monitor Telecommunication services. Supervise and mentor a team of 4 engineers. Day to day team management, performance management - including training and development. Staff recruitment and appraisals. The Person Experience to include: On premise telecoms to cloud based migration experience. On premise PBX, contact centre and cloud telephony experience. 5 years' + experience in the telecommunications field. Experience in liaising with 3rd party vendors. Excellent troubleshooting and problem-solving skills. Experience in telecoms billing and implementing cost centres. Experience in PBX SIP VoIP support and implementation. Be passionate about technology and telecommunications. ITIL experience. Desirable experience: RingCentral UC / CC, Twilio Voice, Mitel, Microsoft Phone System (O365 / Teams). Atos products (OSV / OSCC/ Xpressions / DLS) experience. BT billing analyst experience. BT Inbound Architect. SIP management. Experience in call recording (Nice / Verint / MVR). This is an exciting time to join my reputable client, and in return the successful candidate will receive a generous basic salary up to £65k (dep on exp), 25 Days Holiday + Bank Holidays - increasing over length of service. Other benefits include: Profit Share Scheme, Bupa private healthcare, Car Allowance and Car parking space. For more information, please contact ROB OWEN at VALIA Recruitment Solutions . Suitable applicants will normally be responded to within 2 hours, including evenings and weekends.