Competitive Salary Horsham, West Sussex Strictly no agencies Job Purpose This position is a combination of resource management, customer communication and performance management. It is an excellent opportunity for a proactive, diligent, and positive person with an understanding of critical thinking and effective communication skills. Working within the Team the candidate would assist in managing and resourcing the delivery of managed IT, Managed Print Services, and unified comms to customers both internal and external. The primary goal of the Team is to oversee and facilitate customer service requests and requirements, with areas of specialisation. This is a fabulous opportunity to participate in a modern, progressive team-based environment focused on outcome whilst continually improving service delivery and customer experience. Duties & Responsibilities Add and remove users Reset passwords Monitor backups, updates, and other regular tasks Log print service calls for the Print Field Engineers and consumable requests Troubleshoot and diagnose IT support issues involving software and hardware Reset user sessions Provide remote IT assistance to customers, guiding them through problem-solving steps and resolutions Collaborate with IT Support Team to escalate support tickets effectively Install and configure software applications Desktop support checking Office 365 account information, printing issues, etc Accurate record maintenance, ensuring documentation, resolution, follow up and other details are upkept Participate in IT projects and initiatives, including system upgrades, software rollouts, and infrastructure improvements Technical proficiency in troubleshooting Windows operating systems, Microsoft Office Suite, hardware peripherals, and networking concepts Knowledge of Hyper-V, Cloud solutions, Watchguard, HPE and NetGear switches Individuals will also be expected to fulfil reasonable requests from management that contribute to the overall objectives of the Service Delivery Department and the business as a whole Experience in managing more complex installations and support scenarios is beneficial but not essential Person Specification 1st and or 2nd line support experience Possess an achievement-based personality and a make things happen attitude. Proven customer service experience with excellent written and verbal communication skills Demonstrable effective communication skills with customers and colleagues to achieve desired outcomes. Emotional intelligence Critical thinking skills Demonstrate an inquiring mindset and solution resolution. Share common values with the company in line with our Book of Beliefs What we offer Competitive Salary Excellent induction & training program Supportive working environment Opportunity for sponsored training and qualifications to help you grow your career after completing probation Monday - Friday, 09.00 - 17.30 23 days annual leave plus bank holidays Your Birthday off Great social events Free onsite parking Pension scheme Eye care scheme The details contained in this Job Description reflect the content of the job at the date it was prepared. It should be remembered, however, that it is inevitable that over time, the nature of individual jobs will change, existing duties may no longer be required and other duties may be gained without changing the general nature of the duties or the level of responsibility entailed. Consequently, Principal I Ltd will expect to revise this Job Description from time to time and will consult with the post holder at the appropriate time.
Apr 18, 2024
Full time
Competitive Salary Horsham, West Sussex Strictly no agencies Job Purpose This position is a combination of resource management, customer communication and performance management. It is an excellent opportunity for a proactive, diligent, and positive person with an understanding of critical thinking and effective communication skills. Working within the Team the candidate would assist in managing and resourcing the delivery of managed IT, Managed Print Services, and unified comms to customers both internal and external. The primary goal of the Team is to oversee and facilitate customer service requests and requirements, with areas of specialisation. This is a fabulous opportunity to participate in a modern, progressive team-based environment focused on outcome whilst continually improving service delivery and customer experience. Duties & Responsibilities Add and remove users Reset passwords Monitor backups, updates, and other regular tasks Log print service calls for the Print Field Engineers and consumable requests Troubleshoot and diagnose IT support issues involving software and hardware Reset user sessions Provide remote IT assistance to customers, guiding them through problem-solving steps and resolutions Collaborate with IT Support Team to escalate support tickets effectively Install and configure software applications Desktop support checking Office 365 account information, printing issues, etc Accurate record maintenance, ensuring documentation, resolution, follow up and other details are upkept Participate in IT projects and initiatives, including system upgrades, software rollouts, and infrastructure improvements Technical proficiency in troubleshooting Windows operating systems, Microsoft Office Suite, hardware peripherals, and networking concepts Knowledge of Hyper-V, Cloud solutions, Watchguard, HPE and NetGear switches Individuals will also be expected to fulfil reasonable requests from management that contribute to the overall objectives of the Service Delivery Department and the business as a whole Experience in managing more complex installations and support scenarios is beneficial but not essential Person Specification 1st and or 2nd line support experience Possess an achievement-based personality and a make things happen attitude. Proven customer service experience with excellent written and verbal communication skills Demonstrable effective communication skills with customers and colleagues to achieve desired outcomes. Emotional intelligence Critical thinking skills Demonstrate an inquiring mindset and solution resolution. Share common values with the company in line with our Book of Beliefs What we offer Competitive Salary Excellent induction & training program Supportive working environment Opportunity for sponsored training and qualifications to help you grow your career after completing probation Monday - Friday, 09.00 - 17.30 23 days annual leave plus bank holidays Your Birthday off Great social events Free onsite parking Pension scheme Eye care scheme The details contained in this Job Description reflect the content of the job at the date it was prepared. It should be remembered, however, that it is inevitable that over time, the nature of individual jobs will change, existing duties may no longer be required and other duties may be gained without changing the general nature of the duties or the level of responsibility entailed. Consequently, Principal I Ltd will expect to revise this Job Description from time to time and will consult with the post holder at the appropriate time.
IT Support Engineer F8 IT Solutions - Aylesbury Monday to Friday 9:00-5:30 with the flexibility to do additional planned work on occasional evenings or weekends, according to business needs £28,000-£36,000 per annum, based on experience This is a fantastic opportunity for you to join an excellent team at F8 IT Solutions. We offer IT support to medium-sized businesses! You will be an experienced IT Support Engineer, able to hit the ground running and continue the high levels of service customers are used to and deserve. Your experience of working with a range of different customer needs will allow you to thrive in this role, you will handle anything from basic password resets right through to complex IT projects. Providing high levels of customer service will be your responsibility day-to-day. It will involve approximately 70% remote and phone support from Aylesbury and 30% field work at the customer's location. Please note that we are seeking candidates within the vicinity, with a maximum commute of 45 minutes. While most support is remote, we are keen to find someone local. Are you the right person for us? The following criteria are essential for this role The ideal candidate would have worked for MSP (Managed Service Provider) At least 5 years of experience providing 1st line support to businesses working on a Windows Server domain or Microsoft 365 Business. Including complete setup of the user from un-boxing to ready At least 5 years of experience supporting businesses on desktop operating systems from Windows 10 to Windows 11. Including advanced troubleshooting of issues You will be experienced in installing network printers, either on a wired or wireless network Working with Microsoft 365 Admin centres. MDM and Intune experience would be advantageous. Experience working with wired and wireless networks, troubleshooting and understanding basic TCP/IP. Vlans would be advantageous. Router setup and configuration knowledge, including wireless security and basic port forwarding. Draytek Routers would be advantageous. Full UK driving license and use of own car with business insurance Experience supporting various mobile operating systems (Android, iOS etc) Experience with DNS, local site and public. Experience with various brands of routers (Cisco not required) What will your role look like? Supporting clients on Windows 10, 11 and limited OSX operating systems Supporting clients on Windows Server/hybrid MS365/Full 365 environments. Supporting predominantly iOS operating systems, with some Android. Visiting clients at their premises to perform regular maintenance visits a series of checks on IT equipment and solutions Workshop work including PC and laptop repairs, testing parts and providing clients with estimates for work required to resolve particular issues Troubleshooting problems over the phone, remotely, in the workshop and on-site Troubleshooting Office Suites on Windows, iOS and occasionally on OSX F8 IT Solutions values diverse experience. Candidates must have hands-on experience with the listed technologies and tasks. Exposure without direct involvement doesn't meet the company s experience criteria. What can F8 IT Solutions give to you in return? Initial shadowing of team members and on the job training will be provided The employer provides up to 5 in-service training days every year, allowing you to grow your skills and experience, and expand your own knowledge 20 days holiday + bank holidays Company pension and contributions Company phone, and company laptop Bonuses of approximately 8% of annual salary, based on individual performance and how the business is doing for the year What s next? It s easy! Click APPLY now! We can t wait to hear from you! Your data will be handled in line with GDPR.
Apr 16, 2024
Full time
IT Support Engineer F8 IT Solutions - Aylesbury Monday to Friday 9:00-5:30 with the flexibility to do additional planned work on occasional evenings or weekends, according to business needs £28,000-£36,000 per annum, based on experience This is a fantastic opportunity for you to join an excellent team at F8 IT Solutions. We offer IT support to medium-sized businesses! You will be an experienced IT Support Engineer, able to hit the ground running and continue the high levels of service customers are used to and deserve. Your experience of working with a range of different customer needs will allow you to thrive in this role, you will handle anything from basic password resets right through to complex IT projects. Providing high levels of customer service will be your responsibility day-to-day. It will involve approximately 70% remote and phone support from Aylesbury and 30% field work at the customer's location. Please note that we are seeking candidates within the vicinity, with a maximum commute of 45 minutes. While most support is remote, we are keen to find someone local. Are you the right person for us? The following criteria are essential for this role The ideal candidate would have worked for MSP (Managed Service Provider) At least 5 years of experience providing 1st line support to businesses working on a Windows Server domain or Microsoft 365 Business. Including complete setup of the user from un-boxing to ready At least 5 years of experience supporting businesses on desktop operating systems from Windows 10 to Windows 11. Including advanced troubleshooting of issues You will be experienced in installing network printers, either on a wired or wireless network Working with Microsoft 365 Admin centres. MDM and Intune experience would be advantageous. Experience working with wired and wireless networks, troubleshooting and understanding basic TCP/IP. Vlans would be advantageous. Router setup and configuration knowledge, including wireless security and basic port forwarding. Draytek Routers would be advantageous. Full UK driving license and use of own car with business insurance Experience supporting various mobile operating systems (Android, iOS etc) Experience with DNS, local site and public. Experience with various brands of routers (Cisco not required) What will your role look like? Supporting clients on Windows 10, 11 and limited OSX operating systems Supporting clients on Windows Server/hybrid MS365/Full 365 environments. Supporting predominantly iOS operating systems, with some Android. Visiting clients at their premises to perform regular maintenance visits a series of checks on IT equipment and solutions Workshop work including PC and laptop repairs, testing parts and providing clients with estimates for work required to resolve particular issues Troubleshooting problems over the phone, remotely, in the workshop and on-site Troubleshooting Office Suites on Windows, iOS and occasionally on OSX F8 IT Solutions values diverse experience. Candidates must have hands-on experience with the listed technologies and tasks. Exposure without direct involvement doesn't meet the company s experience criteria. What can F8 IT Solutions give to you in return? Initial shadowing of team members and on the job training will be provided The employer provides up to 5 in-service training days every year, allowing you to grow your skills and experience, and expand your own knowledge 20 days holiday + bank holidays Company pension and contributions Company phone, and company laptop Bonuses of approximately 8% of annual salary, based on individual performance and how the business is doing for the year What s next? It s easy! Click APPLY now! We can t wait to hear from you! Your data will be handled in line with GDPR.
Overview Weatherford is a leading global energy services company. Our world-class experts partner with customers to optimize their resources and realize the full potential of their assets. Across our operating locations, including manufacturing, research and development, service, and training facilities, operators choose us for strategic solutions that add efficiency, flexibility, and responsibility to any energy operation. We are focused on technology development, digital solutions, and defining our footprint in the new energy space. Our ability to provide integrated solutions across our segments will be critical to growth in our core operations and the energy transition. Energy producers face unique challenges every day, so it is our job to create solutions that enhance safety, streamline operations, and sustain uptime to meet or exceed their targets. We operate across the global energy landscape employing some of the best diverse talent in the industry. At Weatherford, we understand the value each individual brings to the table. We celebrate diversity in all its forms and are immensely proud of our workforce. We invite you to join our passionate, talented, world-class team. When you join Weatherford, you instantly feel connected to something bigger - a community that is grounded by our core values and driven to create innovative solutions for our customers. We celebrate each other's successes, grow together, and learn from each other constantly. Individually, we are impressive. Together, we are unstoppable. We are One Weatherford. Weatherford offers competitive compensation, a comprehensive benefits program and provides you a challenging and enriching career path, with a healthy balance of structure and flexibility to chart your own course. Weatherford is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. Responsibilities Key Responsibilities PRE-JOB PLANNING & PROJECT READINESS Provide first point of contact, office-based engineering support for MPD operations, and have presence at the rig or client office as required. Responsible for MPD drawings including Piping & Instrumentation Diagrams (P&ID's), Process Flow diagrams (PFD's), Safety, Zoning etc. Prepare well specific drilling program including : Perform hydraulic models for drilling windows. Prepare the well control matrix. Write, review & revise drilling procedures. Write and review finger-printing procedures. Write and review Rig-up and Pressure Test procedures. Assist and support during the HAZID/HAZOP exercise. Attend all pre-spud meetings, DWOP's, and any other planning meetings. Training client engineers and rig crew as required. Perform well displacement programs. Develop a surge & swab model with MPD application. Plan for liner runs with MPD and develop Managed Pressure Cementing (MPC) programs. Prepare the pre-job folder for the MPD field crew containing relevant information including but not limited to the Program, Procedures and OEPS documents. Assist with the planning, execution, review and approval for rig visits (onshore/offshore), reports and related flow process diagrams and P&ID's. PROJECT EXECUTION For each stage, attend all client/operational meetings as required. Provide first point of contact for any MPD engineering related requirements. Provide support during critical MPD operation including but not limited to; fingerprinting, Kick/Loss situations etc. Revise procedures accordingly based on lessons learned, Client specific requests or as a result of a MOC. Review MPD data on a daily basis and issue corrective/preventative advice as required. Responsible for deep data analysis of MPD events. Provide MPD HMI (Victus) data review daily (core function) resulting in quicker corrective actions. Update hydraulic modelling analysis based on actual drilling conditions. Update the well control matrix through Kick simulation with actual drilling data. Update of all the programs including but not limited to; well displacement models, liner running with MPD, MPC, etc. As required, request GBU support, advice and experience. Raise a Management of Change (MoC) for any engineering deviations. Raise Weatherford Interactive Search Engine (WISE) queries for engineering-related matters. Archive all the job information at the appropriate location on WPTS/SharePoint. Responsible for managing the job tracker to monitor performance and record KPI's. PROJECT COMPLETION Responsible to archive job folders and save data accordingly. Prepare After Action Review (AAR) presentations and review with the client. Prepare the End of Well (EoW) report for the operation. Perform post well analysis to optimize future well planning. Prepare technical abstract and paper for publication. Manage regional lessons learned data base. Qualifications Required Bachelor's degree in Engineering or related field from an accredited university. 3-4 years of experience in oil and gas engineering. Must be eligible for, or have legal authorisation to work on a full-time basis in the region. Must be willing to travel to remote land and offshore work locations and possibly to other countries as well as the ability to travel internally. Strong verbal and written communication skills. Proficiency in MS Office products and Project Management software. Preferred 3-4 years experience in Managed Pressure Drilling, including well planning software.
Apr 15, 2024
Full time
Overview Weatherford is a leading global energy services company. Our world-class experts partner with customers to optimize their resources and realize the full potential of their assets. Across our operating locations, including manufacturing, research and development, service, and training facilities, operators choose us for strategic solutions that add efficiency, flexibility, and responsibility to any energy operation. We are focused on technology development, digital solutions, and defining our footprint in the new energy space. Our ability to provide integrated solutions across our segments will be critical to growth in our core operations and the energy transition. Energy producers face unique challenges every day, so it is our job to create solutions that enhance safety, streamline operations, and sustain uptime to meet or exceed their targets. We operate across the global energy landscape employing some of the best diverse talent in the industry. At Weatherford, we understand the value each individual brings to the table. We celebrate diversity in all its forms and are immensely proud of our workforce. We invite you to join our passionate, talented, world-class team. When you join Weatherford, you instantly feel connected to something bigger - a community that is grounded by our core values and driven to create innovative solutions for our customers. We celebrate each other's successes, grow together, and learn from each other constantly. Individually, we are impressive. Together, we are unstoppable. We are One Weatherford. Weatherford offers competitive compensation, a comprehensive benefits program and provides you a challenging and enriching career path, with a healthy balance of structure and flexibility to chart your own course. Weatherford is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. Responsibilities Key Responsibilities PRE-JOB PLANNING & PROJECT READINESS Provide first point of contact, office-based engineering support for MPD operations, and have presence at the rig or client office as required. Responsible for MPD drawings including Piping & Instrumentation Diagrams (P&ID's), Process Flow diagrams (PFD's), Safety, Zoning etc. Prepare well specific drilling program including : Perform hydraulic models for drilling windows. Prepare the well control matrix. Write, review & revise drilling procedures. Write and review finger-printing procedures. Write and review Rig-up and Pressure Test procedures. Assist and support during the HAZID/HAZOP exercise. Attend all pre-spud meetings, DWOP's, and any other planning meetings. Training client engineers and rig crew as required. Perform well displacement programs. Develop a surge & swab model with MPD application. Plan for liner runs with MPD and develop Managed Pressure Cementing (MPC) programs. Prepare the pre-job folder for the MPD field crew containing relevant information including but not limited to the Program, Procedures and OEPS documents. Assist with the planning, execution, review and approval for rig visits (onshore/offshore), reports and related flow process diagrams and P&ID's. PROJECT EXECUTION For each stage, attend all client/operational meetings as required. Provide first point of contact for any MPD engineering related requirements. Provide support during critical MPD operation including but not limited to; fingerprinting, Kick/Loss situations etc. Revise procedures accordingly based on lessons learned, Client specific requests or as a result of a MOC. Review MPD data on a daily basis and issue corrective/preventative advice as required. Responsible for deep data analysis of MPD events. Provide MPD HMI (Victus) data review daily (core function) resulting in quicker corrective actions. Update hydraulic modelling analysis based on actual drilling conditions. Update the well control matrix through Kick simulation with actual drilling data. Update of all the programs including but not limited to; well displacement models, liner running with MPD, MPC, etc. As required, request GBU support, advice and experience. Raise a Management of Change (MoC) for any engineering deviations. Raise Weatherford Interactive Search Engine (WISE) queries for engineering-related matters. Archive all the job information at the appropriate location on WPTS/SharePoint. Responsible for managing the job tracker to monitor performance and record KPI's. PROJECT COMPLETION Responsible to archive job folders and save data accordingly. Prepare After Action Review (AAR) presentations and review with the client. Prepare the End of Well (EoW) report for the operation. Perform post well analysis to optimize future well planning. Prepare technical abstract and paper for publication. Manage regional lessons learned data base. Qualifications Required Bachelor's degree in Engineering or related field from an accredited university. 3-4 years of experience in oil and gas engineering. Must be eligible for, or have legal authorisation to work on a full-time basis in the region. Must be willing to travel to remote land and offshore work locations and possibly to other countries as well as the ability to travel internally. Strong verbal and written communication skills. Proficiency in MS Office products and Project Management software. Preferred 3-4 years experience in Managed Pressure Drilling, including well planning software.
Overview Weatherford is a leading global energy services company. Our world-class experts partner with customers to optimize their resources and realize the full potential of their assets. Across our operating locations, including manufacturing, research and development, service, and training facilities, operators choose us for strategic solutions that add efficiency, flexibility, and responsibility to any energy operation. We are focused on technology development, digital solutions, and defining our footprint in the new energy space. Our ability to provide integrated solutions across our segments will be critical to growth in our core operations and the energy transition. Energy producers face unique challenges every day, so it is our job to create solutions that enhance safety, streamline operations, and sustain uptime to meet or exceed their targets. We operate across the global energy landscape employing some of the best diverse talent in the industry. At Weatherford, we understand the value each individual brings to the table. We celebrate diversity in all its forms and are immensely proud of our workforce. We invite you to join our passionate, talented, word-class team. When you join Weatherford, you instantly feel connected to something bigger - a community that is grounded by our core values and driven to create innovative solutions for our customers. We celebrate each other's successes, grow together, and learn from each other constantly. Individually, we are impressive. Together, we are unstoppable. We are One Weatherford. Weatherford offers competitive compensation, a comprehensive benefits program and provides you a challenging and enriching career path, with a healthy balance of structure and flexibility to chart your own course. Weatherford is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. Responsibilities Weatherford have an exciting opportunity for a college leaver/graduate to join the team inb Altens, as a Trainee Application Engineer. We are looking for a candidate with a HNC/HND or a degree in a related field of study. Role Responsibilities Understand Network Infrastructure: Understand Network Infrastructure in terms of computer connectivity and data flow. Set up and configure network hardware, including routers, switches, and firewalls. Ensure seamless communication of data from A to B through the network. Data Handoff and Integration: Facilitate data exchange between computers and specialized equipment using protocols like OPC, Modbus/TCPIP, serial communication, and 4-20mA. Data Organization and Management: Organize and manage network data efficiently utilising SQL MariaDB. Maintain data integrity, security, and accessibility. Managed billing preparation, monthly financial tracking Light Programming in Python and PowerShell scripts: Be able to understand Python and PowerShell scripts. Generate scripts to perform automation. Troubleshooting and Issue Resolution: Diagnose and resolve network issues promptly. Distinguish between physical (ie fibre, cable), network, computer, and software-related problems. Apply troubleshooting techniques to minimize downtime. Adaptability and Flexibility: Configure network equipment to suit various scenarios (e.g., different environments, equipment types). Stay updated with evolving technologies and adapt network solutions accordingly. Qualifications Required HNC/HND in a relevant subject - Electronics or computer programming/computer science. IT networking experience. Keen ability with computers/computer programming. Preferred Fibre/networking experience.
Apr 15, 2024
Full time
Overview Weatherford is a leading global energy services company. Our world-class experts partner with customers to optimize their resources and realize the full potential of their assets. Across our operating locations, including manufacturing, research and development, service, and training facilities, operators choose us for strategic solutions that add efficiency, flexibility, and responsibility to any energy operation. We are focused on technology development, digital solutions, and defining our footprint in the new energy space. Our ability to provide integrated solutions across our segments will be critical to growth in our core operations and the energy transition. Energy producers face unique challenges every day, so it is our job to create solutions that enhance safety, streamline operations, and sustain uptime to meet or exceed their targets. We operate across the global energy landscape employing some of the best diverse talent in the industry. At Weatherford, we understand the value each individual brings to the table. We celebrate diversity in all its forms and are immensely proud of our workforce. We invite you to join our passionate, talented, word-class team. When you join Weatherford, you instantly feel connected to something bigger - a community that is grounded by our core values and driven to create innovative solutions for our customers. We celebrate each other's successes, grow together, and learn from each other constantly. Individually, we are impressive. Together, we are unstoppable. We are One Weatherford. Weatherford offers competitive compensation, a comprehensive benefits program and provides you a challenging and enriching career path, with a healthy balance of structure and flexibility to chart your own course. Weatherford is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. Responsibilities Weatherford have an exciting opportunity for a college leaver/graduate to join the team inb Altens, as a Trainee Application Engineer. We are looking for a candidate with a HNC/HND or a degree in a related field of study. Role Responsibilities Understand Network Infrastructure: Understand Network Infrastructure in terms of computer connectivity and data flow. Set up and configure network hardware, including routers, switches, and firewalls. Ensure seamless communication of data from A to B through the network. Data Handoff and Integration: Facilitate data exchange between computers and specialized equipment using protocols like OPC, Modbus/TCPIP, serial communication, and 4-20mA. Data Organization and Management: Organize and manage network data efficiently utilising SQL MariaDB. Maintain data integrity, security, and accessibility. Managed billing preparation, monthly financial tracking Light Programming in Python and PowerShell scripts: Be able to understand Python and PowerShell scripts. Generate scripts to perform automation. Troubleshooting and Issue Resolution: Diagnose and resolve network issues promptly. Distinguish between physical (ie fibre, cable), network, computer, and software-related problems. Apply troubleshooting techniques to minimize downtime. Adaptability and Flexibility: Configure network equipment to suit various scenarios (e.g., different environments, equipment types). Stay updated with evolving technologies and adapt network solutions accordingly. Qualifications Required HNC/HND in a relevant subject - Electronics or computer programming/computer science. IT networking experience. Keen ability with computers/computer programming. Preferred Fibre/networking experience.
Your Impact Real-Time Operations (RTO) is both one of five key lines of business today, and one of our most strategic priorities for delivering on our mission in the years and decades ahead. RTO includes our current products Axon Dispatch (the end-to-end enterprise software powering emergency services) and Axon Respond (live-streaming video, priority evidence upload, and more from our suite of cloud-connected cameras), as well as a pipeline of innovation positioning us to be the world's definitive real-time operations platform for public safety. What You'll Do Location: London, England or Remote, Greater London Area Reports to: Staff Engineer / Engineering Manager Lead engineering architecture design reviews Set a high technical bar for the team through code and architecture design reviews Mentoring engineers Working across teams with Product, Design, and Engineering to create integrated solutions that delight our customers Improve our Engineering process, including long-term thinking, sprint planning and stand-ups Building services that adhere to our high bar on availability and latency in this mission-critical space Working with the latest open source technologies What You Bring Bachelor's Degree in Computer Science, Engineering, or related field 6+ years of professional software development experience Experience designing and delivering highly-available, scalable cloud-based systems Backend service experience in multiple, managed languages such as Java, Scala, Go, C#, or similar Experience working with SQL or NoSQL data stores You follow the latest in software engineering and open source technologies, and can intuit the fine line between promising new practice and overhyped fad You love delighting end users and hunger for novel challenges Benefits that Benefit You Competitive Base Salary Annual Bonus and Restricted Stock Unit Eligibility Comprehensive Pension Plan with Matching Contribution 30 days paid holiday in addition to UK public holidays Enhanced Maternity and Paternity Leave for all employees Private Health Insurance Cash Plan including Dental, Optician and Therapeutic Treatment Plans GymPass Subscription Life assurance (x4 Annual Salary) Group income Protection Employee Assistance & Development Programs B enefits listed herein may vary depending on the nature of your employment and the location where you work.
Apr 12, 2024
Full time
Your Impact Real-Time Operations (RTO) is both one of five key lines of business today, and one of our most strategic priorities for delivering on our mission in the years and decades ahead. RTO includes our current products Axon Dispatch (the end-to-end enterprise software powering emergency services) and Axon Respond (live-streaming video, priority evidence upload, and more from our suite of cloud-connected cameras), as well as a pipeline of innovation positioning us to be the world's definitive real-time operations platform for public safety. What You'll Do Location: London, England or Remote, Greater London Area Reports to: Staff Engineer / Engineering Manager Lead engineering architecture design reviews Set a high technical bar for the team through code and architecture design reviews Mentoring engineers Working across teams with Product, Design, and Engineering to create integrated solutions that delight our customers Improve our Engineering process, including long-term thinking, sprint planning and stand-ups Building services that adhere to our high bar on availability and latency in this mission-critical space Working with the latest open source technologies What You Bring Bachelor's Degree in Computer Science, Engineering, or related field 6+ years of professional software development experience Experience designing and delivering highly-available, scalable cloud-based systems Backend service experience in multiple, managed languages such as Java, Scala, Go, C#, or similar Experience working with SQL or NoSQL data stores You follow the latest in software engineering and open source technologies, and can intuit the fine line between promising new practice and overhyped fad You love delighting end users and hunger for novel challenges Benefits that Benefit You Competitive Base Salary Annual Bonus and Restricted Stock Unit Eligibility Comprehensive Pension Plan with Matching Contribution 30 days paid holiday in addition to UK public holidays Enhanced Maternity and Paternity Leave for all employees Private Health Insurance Cash Plan including Dental, Optician and Therapeutic Treatment Plans GymPass Subscription Life assurance (x4 Annual Salary) Group income Protection Employee Assistance & Development Programs B enefits listed herein may vary depending on the nature of your employment and the location where you work.
About Accenture Cyber Threat Intelligence (ACTI) At ACTI, we are a global team that spans 13 countries, 4 continents and speaks 30+ languages. We are passionate about delivering actionable cyber threat intelligence analysis, providing industry-leading analytic insights, cyber context and critical services that our clients need to secure and achieve their business-line and strategic growth initiatives. We know that success is only possible by developing and supporting our most critical resources-our talented analysts, developers and supporting team members. We value creativity and entrepreneurship in our team, and where possible we back their initiative with opportunity and investment. We enjoy the hunt for existing and emerging cyber threats. We strive to automate and innovate while working with powerful resources and differentiated data. Above all else, we value an ego-less approach to guiding our clients as they navigate their businesses through all aspects of the Cyber Domain. Who You Are You are passionate about software development, cyber security, and intelligence analysis. You stay abreast of the latest software technologies, cyber threats, recognize the value of intelligence, and believe it should drive operations. You are a leader and devoted team member who is always willing to lend a hand, mentor a colleague, or increase our global team's awareness by sharing your knowledge and approaches with others. You take ownership of projects and initiatives, you are proactive, easy to work with, and embrace fundamental agile principles. Role Description The CTI Engineer is a key member of ACTI's Product Strategy & Business Development (PSBD) Team. This role centers on an ability to develop software products, analysis tools, and solutions to enable the collection and dissemination of cyber threat intelligence data. In this position, you will be responsible for all aspects of software development and will operate within an Agile DevOps environment. The successful candidate has both the technical skills and the operational experience to develop robust enterprise applications in support of ACTI's services strategy and roadmap. The successful candidate also embodies a passion for continuous improvement and test-driven development. Communication, teamwork, and technical acumen will be critical to success in this role. Key Responsibilities Innovate around analysis tools and CTI delivery capabilities through continuous integration and continuous delivery leveraging Agile DevOps principles. Maintain development and testing environments for non-production systems and implement business-defined software features, bug fixes, and security remediations. Manage infrastructure and operations through code and established baselines. Manage system compliance and client data protection (CDP) practices. Document functional and system specifications for reference and reporting. Troubleshoot functional and operational issues effectively for responsible resolution. Work closely with ACTI stakeholders such as CTI Analysts, Customer Success members, Product & Service Owners, and other Engineers to help refine technical requirements. Support ACTI Product & Service Owners with effective backlog grooming, sprint planning, and sprint reviews. Support other engineering team members through cross-development and cross-training exercises. Show more Show less Qualifications Basic Qualifications Bachelor of Science degree in computer science, software engineering, or related field. Minimum 5 years of experience developing software applications. Minimum 4 years of experience with Python 3.x programming language. Minimum 2 years of experience with cloud environments and cloud-native solution development. Basic understanding of cyber threat intelligence concepts and principles. Required Skills Proficiency in Python programming language. Ability to design and develop cloud-native software solutions in Amazon Web Services (AWS). Experience with Terraform. Experience with CI/CD model. Experience operating within an Agile DevOps environment. Ability to design APIs and RESTful microservices. Working knowledge of DevOps practices and containerization approaches using Docker and Kubernetes. Ability to manage Linux infrastructure and cloud-managed services. Ability to use Git or related version control systems. Excellent problem solving and analytical skills. Strong verbal and written communication skills. Willingness to work on a team or independently with minimal supervision. Ability to think outside of the box when it comes to solutioning against broad requirements. Desired Skills Experience with Synapse (Vertex) architecture and technology. Unit Testing & TDD experience a plus. Experience with Java programming language. Experience with JavaScript, HTML, CSS, and other user interface technologies. Experience with Jira, Confluence, Bitbucket, and other Atlassian tools. CTI collection & analysis experience.
Sep 24, 2022
Full time
About Accenture Cyber Threat Intelligence (ACTI) At ACTI, we are a global team that spans 13 countries, 4 continents and speaks 30+ languages. We are passionate about delivering actionable cyber threat intelligence analysis, providing industry-leading analytic insights, cyber context and critical services that our clients need to secure and achieve their business-line and strategic growth initiatives. We know that success is only possible by developing and supporting our most critical resources-our talented analysts, developers and supporting team members. We value creativity and entrepreneurship in our team, and where possible we back their initiative with opportunity and investment. We enjoy the hunt for existing and emerging cyber threats. We strive to automate and innovate while working with powerful resources and differentiated data. Above all else, we value an ego-less approach to guiding our clients as they navigate their businesses through all aspects of the Cyber Domain. Who You Are You are passionate about software development, cyber security, and intelligence analysis. You stay abreast of the latest software technologies, cyber threats, recognize the value of intelligence, and believe it should drive operations. You are a leader and devoted team member who is always willing to lend a hand, mentor a colleague, or increase our global team's awareness by sharing your knowledge and approaches with others. You take ownership of projects and initiatives, you are proactive, easy to work with, and embrace fundamental agile principles. Role Description The CTI Engineer is a key member of ACTI's Product Strategy & Business Development (PSBD) Team. This role centers on an ability to develop software products, analysis tools, and solutions to enable the collection and dissemination of cyber threat intelligence data. In this position, you will be responsible for all aspects of software development and will operate within an Agile DevOps environment. The successful candidate has both the technical skills and the operational experience to develop robust enterprise applications in support of ACTI's services strategy and roadmap. The successful candidate also embodies a passion for continuous improvement and test-driven development. Communication, teamwork, and technical acumen will be critical to success in this role. Key Responsibilities Innovate around analysis tools and CTI delivery capabilities through continuous integration and continuous delivery leveraging Agile DevOps principles. Maintain development and testing environments for non-production systems and implement business-defined software features, bug fixes, and security remediations. Manage infrastructure and operations through code and established baselines. Manage system compliance and client data protection (CDP) practices. Document functional and system specifications for reference and reporting. Troubleshoot functional and operational issues effectively for responsible resolution. Work closely with ACTI stakeholders such as CTI Analysts, Customer Success members, Product & Service Owners, and other Engineers to help refine technical requirements. Support ACTI Product & Service Owners with effective backlog grooming, sprint planning, and sprint reviews. Support other engineering team members through cross-development and cross-training exercises. Show more Show less Qualifications Basic Qualifications Bachelor of Science degree in computer science, software engineering, or related field. Minimum 5 years of experience developing software applications. Minimum 4 years of experience with Python 3.x programming language. Minimum 2 years of experience with cloud environments and cloud-native solution development. Basic understanding of cyber threat intelligence concepts and principles. Required Skills Proficiency in Python programming language. Ability to design and develop cloud-native software solutions in Amazon Web Services (AWS). Experience with Terraform. Experience with CI/CD model. Experience operating within an Agile DevOps environment. Ability to design APIs and RESTful microservices. Working knowledge of DevOps practices and containerization approaches using Docker and Kubernetes. Ability to manage Linux infrastructure and cloud-managed services. Ability to use Git or related version control systems. Excellent problem solving and analytical skills. Strong verbal and written communication skills. Willingness to work on a team or independently with minimal supervision. Ability to think outside of the box when it comes to solutioning against broad requirements. Desired Skills Experience with Synapse (Vertex) architecture and technology. Unit Testing & TDD experience a plus. Experience with Java programming language. Experience with JavaScript, HTML, CSS, and other user interface technologies. Experience with Jira, Confluence, Bitbucket, and other Atlassian tools. CTI collection & analysis experience.
Field Service Engineer - Bradford - £25-28k + Car
The Larson Group is currently recruiting a Field Service Engineer for a dynamic and forward thinking Managed Service Provider based in Bradford. Our client are currently witnessing a growth period and as such need a customer centric and client facing individual to join the team. We are looking for an energetic, positive and well-presented candidate with drive and personality.
If you are looking for a career opportunity with genuine scope for progression and training, this is the right role for you. Our client will put you through the relevant Microsoft Certified Solutions Associate (MCSA) certifications and on successful completion of these and your probationary review your salary may increase.
As well as the fantastic training on offer, our client will supply a company car, company phone, a laptop and company pension scheme.
General Summary
The Field Service Engineer is responsible for all onsite service and support needs for our customers. This relates to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware and software. The Field Service Engineer will also carry out Project work and pre Sales Audits. The Field Service Engineers will be required to write technical reports and assist the Sales team as required.
Essential Duties and Responsibilities:
* IT Support relating to technical issues involving Microsoft's core business applications and operating systems
* Support of disaster recovery solutions
* Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls and security
* Basic remote access solution implementation and support: VPN, Terminal Services, and Citrix
* Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets
* System documentation maintenance and review in ConnectWise
* Communication with customers as required; keeping them informed of incident progress, notifying them of impending changes or agreed outages
Additional Duties and Responsibilities:
* Improve customer service, perception and satisfaction
* Fast turnaround of customer requests
* Ability to work in a team and communicate effectively
* Work with the Service Desk Dispatcher to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently
* Escalate service requests that require engineer level support
* Responsible for entering time and expenses in ConnectWise as it occurs
* Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University
* Enter all work as service tickets into ConnectWise
Knowledge, Skills and/or Abilities required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable adjustments may be made to enable individuals with disabilities to perform the essential functions.
* Advanced understanding of operating systems, business applications, printing systems and network systems
* Interpersonal skills; such as telephony skills, communication skills, active listening and customer-care
* Diagnosis skills of technical issues
* Ability to multitask and adapt to changes quickly
* Technical awareness; ability to match resources to technical issues appropriately
Skills / Experience that would be beneficial:
* Windows Server 2003/2008/2012
* Virtualisation - Hyper V and VMWare
* Windows XP through to Windows 10
* Firewalls / Security
* Networks - LAN/WAN/Routers
* Financial Systems - I.E. Sage
* Backup Solutions - Symantec Backup Exec
* Active Directory
* SQL Server
* MS Exchange
Keywords - Field Engineer / Field Service Engineer / Service Desk / Helpdesk / 2nd Line Support / 3rd Line Support / IT Support Technician
Larson Resource Group Limited is registered in England & Wales with a company number 06110626. Registered office address is Windsor House Cornwall Road Harrogate HG1 2PW. Our VAT number is (Apply online only) 57. Larson Resource Group Limited trades as an Employment Agency when placing permanent candidates and as an Employment Business when placing Contractors (under the Conduct of Employment Agencies and Employment and Business Regulations 2003) In accordance with these regulations you should have received a copy of our Client Terms of Business. If you have not received a copy please contact a member of staff immediately. All discounted rates quoted are only valid providing all other terms are met in accordance with our standard Client Terms of Business
Sep 09, 2016
Field Service Engineer - Bradford - £25-28k + Car
The Larson Group is currently recruiting a Field Service Engineer for a dynamic and forward thinking Managed Service Provider based in Bradford. Our client are currently witnessing a growth period and as such need a customer centric and client facing individual to join the team. We are looking for an energetic, positive and well-presented candidate with drive and personality.
If you are looking for a career opportunity with genuine scope for progression and training, this is the right role for you. Our client will put you through the relevant Microsoft Certified Solutions Associate (MCSA) certifications and on successful completion of these and your probationary review your salary may increase.
As well as the fantastic training on offer, our client will supply a company car, company phone, a laptop and company pension scheme.
General Summary
The Field Service Engineer is responsible for all onsite service and support needs for our customers. This relates to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware and software. The Field Service Engineer will also carry out Project work and pre Sales Audits. The Field Service Engineers will be required to write technical reports and assist the Sales team as required.
Essential Duties and Responsibilities:
* IT Support relating to technical issues involving Microsoft's core business applications and operating systems
* Support of disaster recovery solutions
* Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls and security
* Basic remote access solution implementation and support: VPN, Terminal Services, and Citrix
* Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets
* System documentation maintenance and review in ConnectWise
* Communication with customers as required; keeping them informed of incident progress, notifying them of impending changes or agreed outages
Additional Duties and Responsibilities:
* Improve customer service, perception and satisfaction
* Fast turnaround of customer requests
* Ability to work in a team and communicate effectively
* Work with the Service Desk Dispatcher to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently
* Escalate service requests that require engineer level support
* Responsible for entering time and expenses in ConnectWise as it occurs
* Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University
* Enter all work as service tickets into ConnectWise
Knowledge, Skills and/or Abilities required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable adjustments may be made to enable individuals with disabilities to perform the essential functions.
* Advanced understanding of operating systems, business applications, printing systems and network systems
* Interpersonal skills; such as telephony skills, communication skills, active listening and customer-care
* Diagnosis skills of technical issues
* Ability to multitask and adapt to changes quickly
* Technical awareness; ability to match resources to technical issues appropriately
Skills / Experience that would be beneficial:
* Windows Server 2003/2008/2012
* Virtualisation - Hyper V and VMWare
* Windows XP through to Windows 10
* Firewalls / Security
* Networks - LAN/WAN/Routers
* Financial Systems - I.E. Sage
* Backup Solutions - Symantec Backup Exec
* Active Directory
* SQL Server
* MS Exchange
Keywords - Field Engineer / Field Service Engineer / Service Desk / Helpdesk / 2nd Line Support / 3rd Line Support / IT Support Technician
Larson Resource Group Limited is registered in England & Wales with a company number 06110626. Registered office address is Windsor House Cornwall Road Harrogate HG1 2PW. Our VAT number is (Apply online only) 57. Larson Resource Group Limited trades as an Employment Agency when placing permanent candidates and as an Employment Business when placing Contractors (under the Conduct of Employment Agencies and Employment and Business Regulations 2003) In accordance with these regulations you should have received a copy of our Client Terms of Business. If you have not received a copy please contact a member of staff immediately. All discounted rates quoted are only valid providing all other terms are met in accordance with our standard Client Terms of Business
Field Service Engineer - Bradford - £25-28k + Car
The Larson Group is currently recruiting a Field Service Engineer for a dynamic and forward thinking Managed Service Provider based in Bradford. Our client are currently witnessing a growth period and as such need a customer centric and client facing individual to join the team. We are looking for an energetic, positive and well-presented candidate with drive and personality.
If you are looking for a career opportunity with genuine scope for progression and training, this is the right role for you. Our client will put you through the relevant Microsoft Certified Solutions Associate (MCSA) certifications and on successful completion of these and your probationary review your salary may increase.
As well as the fantastic training on offer, our client will supply a company car, company phone, a laptop and company pension scheme.
General Summary
The Field Service Engineer is responsible for all onsite service and support needs for our customers. This relates to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware and software. The Field Service Engineer will also carry out Project work and pre Sales Audits. The Field Service Engineers will be required to write technical reports and assist the Sales team as required.
Essential Duties and Responsibilities:
* IT Support relating to technical issues involving Microsoft's core business applications and operating systems
* Support of disaster recovery solutions
* Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls and security
* Basic remote access solution implementation and support: VPN, Terminal Services, and Citrix
* Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets
* System documentation maintenance and review in ConnectWise
* Communication with customers as required; keeping them informed of incident progress, notifying them of impending changes or agreed outages
Additional Duties and Responsibilities:
* Improve customer service, perception and satisfaction
* Fast turnaround of customer requests
* Ability to work in a team and communicate effectively
* Work with the Service Desk Dispatcher to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently
* Escalate service requests that require engineer level support
* Responsible for entering time and expenses in ConnectWise as it occurs
* Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University
* Enter all work as service tickets into ConnectWise
Knowledge, Skills and/or Abilities required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable adjustments may be made to enable individuals with disabilities to perform the essential functions.
* Advanced understanding of operating systems, business applications, printing systems and network systems
* Interpersonal skills; such as telephony skills, communication skills, active listening and customer-care
* Diagnosis skills of technical issues
* Ability to multitask and adapt to changes quickly
* Technical awareness; ability to match resources to technical issues appropriately
Skills / Experience that would be beneficial:
* Windows Server 2003/2008/2012
* Virtualisation - Hyper V and VMWare
* Windows XP through to Windows 10
* Firewalls / Security
* Networks - LAN/WAN/Routers
* Financial Systems - I.E. Sage
* Backup Solutions - Symantec Backup Exec
* Active Directory
* SQL Server
* MS Exchange
Keywords - Field Engineer / Field Service Engineer / Service Desk / Helpdesk / 2nd Line Support / 3rd Line Support / IT Support Technician
Larson Resource Group Limited is registered in England & Wales with a company number 06110626. Registered office address is Windsor House Cornwall Road Harrogate HG1 2PW. Our VAT number is (Apply online only) 57. Larson Resource Group Limited trades as an Employment Agency when placing permanent candidates and as an Employment Business when placing Contractors (under the Conduct of Employment Agencies and Employment and Business Regulations 2003) In accordance with these regulations you should have received a copy of our Client Terms of Business. If you have not received a copy please contact a member of staff immediately. All discounted rates quoted are only valid providing all other terms are met in accordance with our standard Client Terms of Business
Sep 09, 2016
Field Service Engineer - Bradford - £25-28k + Car
The Larson Group is currently recruiting a Field Service Engineer for a dynamic and forward thinking Managed Service Provider based in Bradford. Our client are currently witnessing a growth period and as such need a customer centric and client facing individual to join the team. We are looking for an energetic, positive and well-presented candidate with drive and personality.
If you are looking for a career opportunity with genuine scope for progression and training, this is the right role for you. Our client will put you through the relevant Microsoft Certified Solutions Associate (MCSA) certifications and on successful completion of these and your probationary review your salary may increase.
As well as the fantastic training on offer, our client will supply a company car, company phone, a laptop and company pension scheme.
General Summary
The Field Service Engineer is responsible for all onsite service and support needs for our customers. This relates to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware and software. The Field Service Engineer will also carry out Project work and pre Sales Audits. The Field Service Engineers will be required to write technical reports and assist the Sales team as required.
Essential Duties and Responsibilities:
* IT Support relating to technical issues involving Microsoft's core business applications and operating systems
* Support of disaster recovery solutions
* Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls and security
* Basic remote access solution implementation and support: VPN, Terminal Services, and Citrix
* Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets
* System documentation maintenance and review in ConnectWise
* Communication with customers as required; keeping them informed of incident progress, notifying them of impending changes or agreed outages
Additional Duties and Responsibilities:
* Improve customer service, perception and satisfaction
* Fast turnaround of customer requests
* Ability to work in a team and communicate effectively
* Work with the Service Desk Dispatcher to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently
* Escalate service requests that require engineer level support
* Responsible for entering time and expenses in ConnectWise as it occurs
* Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University
* Enter all work as service tickets into ConnectWise
Knowledge, Skills and/or Abilities required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable adjustments may be made to enable individuals with disabilities to perform the essential functions.
* Advanced understanding of operating systems, business applications, printing systems and network systems
* Interpersonal skills; such as telephony skills, communication skills, active listening and customer-care
* Diagnosis skills of technical issues
* Ability to multitask and adapt to changes quickly
* Technical awareness; ability to match resources to technical issues appropriately
Skills / Experience that would be beneficial:
* Windows Server 2003/2008/2012
* Virtualisation - Hyper V and VMWare
* Windows XP through to Windows 10
* Firewalls / Security
* Networks - LAN/WAN/Routers
* Financial Systems - I.E. Sage
* Backup Solutions - Symantec Backup Exec
* Active Directory
* SQL Server
* MS Exchange
Keywords - Field Engineer / Field Service Engineer / Service Desk / Helpdesk / 2nd Line Support / 3rd Line Support / IT Support Technician
Larson Resource Group Limited is registered in England & Wales with a company number 06110626. Registered office address is Windsor House Cornwall Road Harrogate HG1 2PW. Our VAT number is (Apply online only) 57. Larson Resource Group Limited trades as an Employment Agency when placing permanent candidates and as an Employment Business when placing Contractors (under the Conduct of Employment Agencies and Employment and Business Regulations 2003) In accordance with these regulations you should have received a copy of our Client Terms of Business. If you have not received a copy please contact a member of staff immediately. All discounted rates quoted are only valid providing all other terms are met in accordance with our standard Client Terms of Business
1st-2nd Line Support Engineers
Permanent
Cheltenham
Salary £15,000 - £27,000 dependant on experience.
I am currently representing a growing MSP in the Cheltenham area, who are looking for 1st and 2nd Line Support Engineers to join their service desk on a Permanent Basis. My client provides IT Solutions to blue chip companies across the Gloucestershire area, from IT Support and Managed Services to Infrastructure, Networking and Data/Voice Cabling.
This is an ideal opportunity for someone who has gained IT qualifications and some Service Desk experience in a MSP environment. Likewise, this would also be ideal for a more experienced IT Support candidate who has worked in a variety of 1st/2nd line roles with a small user base and is looking to increase this to hundreds/thousands.
The successful candidates will hold a full UK driving license because these opportunities are based both in the office on the Service Desk and also field based on client sites.
Key Skills:
- Proven experience of supporting Windows 7 and 8/10
- Previous administration of Active Directory/User Management
- 1st/2nd Line Support with Networking/Printing issues
- Experience supporting core business applications
- Basic Network troubleshooting (TCP/IP)
- Good all-rounder with troubleshooting and fault finding
- A high level of communication skills to include a concise and confident telephone manner
If you have worked with any of the following you will have a distinct advantage in your application:
- Microsoft Active Directory
- Microsoft Servers
- MS Office + Office applications
- Domain Name services
- IP Networking
- Desktop Operating System
This is a fantastic opportunity to join a unique company on a Permanent Basis, where there is bags of potential to grow in the future and you will be given at least two certified training courses per week. Please note that although this role is working office hours Mon-Fri, some evening/weekend work will be required on an on-call basis although this will not be regular and there will be an allowance provided.
If the above appeals to you, and you meet the criteria as specified, please contact Trish Hughes at Adecco Cheltenham today!
Adecco is an employment agency and an equal opportunities employer. Due to the high volume of responses to our advertising we are unable to respond to all candidates directly. If you have not heard from us within 4 working days then please assume that on this occasion your application has been unsuccessful.
Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer
Sep 09, 2016
1st-2nd Line Support Engineers
Permanent
Cheltenham
Salary £15,000 - £27,000 dependant on experience.
I am currently representing a growing MSP in the Cheltenham area, who are looking for 1st and 2nd Line Support Engineers to join their service desk on a Permanent Basis. My client provides IT Solutions to blue chip companies across the Gloucestershire area, from IT Support and Managed Services to Infrastructure, Networking and Data/Voice Cabling.
This is an ideal opportunity for someone who has gained IT qualifications and some Service Desk experience in a MSP environment. Likewise, this would also be ideal for a more experienced IT Support candidate who has worked in a variety of 1st/2nd line roles with a small user base and is looking to increase this to hundreds/thousands.
The successful candidates will hold a full UK driving license because these opportunities are based both in the office on the Service Desk and also field based on client sites.
Key Skills:
- Proven experience of supporting Windows 7 and 8/10
- Previous administration of Active Directory/User Management
- 1st/2nd Line Support with Networking/Printing issues
- Experience supporting core business applications
- Basic Network troubleshooting (TCP/IP)
- Good all-rounder with troubleshooting and fault finding
- A high level of communication skills to include a concise and confident telephone manner
If you have worked with any of the following you will have a distinct advantage in your application:
- Microsoft Active Directory
- Microsoft Servers
- MS Office + Office applications
- Domain Name services
- IP Networking
- Desktop Operating System
This is a fantastic opportunity to join a unique company on a Permanent Basis, where there is bags of potential to grow in the future and you will be given at least two certified training courses per week. Please note that although this role is working office hours Mon-Fri, some evening/weekend work will be required on an on-call basis although this will not be regular and there will be an allowance provided.
If the above appeals to you, and you meet the criteria as specified, please contact Trish Hughes at Adecco Cheltenham today!
Adecco is an employment agency and an equal opportunities employer. Due to the high volume of responses to our advertising we are unable to respond to all candidates directly. If you have not heard from us within 4 working days then please assume that on this occasion your application has been unsuccessful.
Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer
Field Service Engineer - Bradford - £25-28k + Car
The Larson Group is currently recruiting a Field Service Engineer for a dynamic and forward thinking Managed Service Provider based in Bradford. Our client are currently witnessing a growth period and as such need a customer centric and client facing individual to join the team. We are looking for an energetic, positive and well-presented candidate with drive and personality.
If you are looking for a career opportunity with genuine scope for progression and training, this is the right role for you. Our client will put you through the relevant Microsoft Certified Solutions Associate (MCSA) certifications and on successful completion of these and your probationary review your salary may increase.
As well as the fantastic training on offer, our client will supply a company car, company phone, a laptop and company pension scheme.
General Summary
The Field Service Engineer is responsible for all onsite service and support needs for our customers. This relates to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware and software. The Field Service Engineer will also carry out Project work and pre Sales Audits. The Field Service Engineers will be required to write technical reports and assist the Sales team as required.
Essential Duties and Responsibilities:
* IT Support relating to technical issues involving Microsoft's core business applications and operating systems
* Support of disaster recovery solutions
* Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls and security
* Basic remote access solution implementation and support: VPN, Terminal Services, and Citrix
* Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets
* System documentation maintenance and review in ConnectWise
* Communication with customers as required; keeping them informed of incident progress, notifying them of impending changes or agreed outages
Additional Duties and Responsibilities:
* Improve customer service, perception and satisfaction
* Fast turnaround of customer requests
* Ability to work in a team and communicate effectively
* Work with the Service Desk Dispatcher to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently
* Escalate service requests that require engineer level support
* Responsible for entering time and expenses in ConnectWise as it occurs
* Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University
* Enter all work as service tickets into ConnectWise
Knowledge, Skills and/or Abilities required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable adjustments may be made to enable individuals with disabilities to perform the essential functions.
* Advanced understanding of operating systems, business applications, printing systems and network systems
* Interpersonal skills; such as telephony skills, communication skills, active listening and customer-care
* Diagnosis skills of technical issues
* Ability to multitask and adapt to changes quickly
* Technical awareness; ability to match resources to technical issues appropriately
Skills / Experience that would be beneficial:
* Windows Server 2003/2008/2012
* Virtualisation - Hyper V and VMWare
* Windows XP through to Windows 10
* Firewalls / Security
* Networks - LAN/WAN/Routers
* Financial Systems - I.E. Sage
* Backup Solutions - Symantec Backup Exec
* Active Directory
* SQL Server
* MS Exchange
Keywords - Field Engineer / Field Service Engineer / Service Desk / Helpdesk / 2nd Line Support / 3rd Line Support / IT Support Technician
Larson Resource Group Limited is registered in England & Wales with a company number 06110626. Registered office address is Windsor House Cornwall Road Harrogate HG1 2PW. Our VAT number is (Apply online only) 57. Larson Resource Group Limited trades as an Employment Agency when placing permanent candidates and as an Employment Business when placing Contractors (under the Conduct of Employment Agencies and Employment and Business Regulations 2003) In accordance with these regulations you should have received a copy of our Client Terms of Business. If you have not received a copy please contact a member of staff immediately. All discounted rates quoted are only valid providing all other terms are met in accordance with our standard Client Terms of Business
Sep 09, 2016
Field Service Engineer - Bradford - £25-28k + Car
The Larson Group is currently recruiting a Field Service Engineer for a dynamic and forward thinking Managed Service Provider based in Bradford. Our client are currently witnessing a growth period and as such need a customer centric and client facing individual to join the team. We are looking for an energetic, positive and well-presented candidate with drive and personality.
If you are looking for a career opportunity with genuine scope for progression and training, this is the right role for you. Our client will put you through the relevant Microsoft Certified Solutions Associate (MCSA) certifications and on successful completion of these and your probationary review your salary may increase.
As well as the fantastic training on offer, our client will supply a company car, company phone, a laptop and company pension scheme.
General Summary
The Field Service Engineer is responsible for all onsite service and support needs for our customers. This relates to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware and software. The Field Service Engineer will also carry out Project work and pre Sales Audits. The Field Service Engineers will be required to write technical reports and assist the Sales team as required.
Essential Duties and Responsibilities:
* IT Support relating to technical issues involving Microsoft's core business applications and operating systems
* Support of disaster recovery solutions
* Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls and security
* Basic remote access solution implementation and support: VPN, Terminal Services, and Citrix
* Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets
* System documentation maintenance and review in ConnectWise
* Communication with customers as required; keeping them informed of incident progress, notifying them of impending changes or agreed outages
Additional Duties and Responsibilities:
* Improve customer service, perception and satisfaction
* Fast turnaround of customer requests
* Ability to work in a team and communicate effectively
* Work with the Service Desk Dispatcher to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently
* Escalate service requests that require engineer level support
* Responsible for entering time and expenses in ConnectWise as it occurs
* Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University
* Enter all work as service tickets into ConnectWise
Knowledge, Skills and/or Abilities required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable adjustments may be made to enable individuals with disabilities to perform the essential functions.
* Advanced understanding of operating systems, business applications, printing systems and network systems
* Interpersonal skills; such as telephony skills, communication skills, active listening and customer-care
* Diagnosis skills of technical issues
* Ability to multitask and adapt to changes quickly
* Technical awareness; ability to match resources to technical issues appropriately
Skills / Experience that would be beneficial:
* Windows Server 2003/2008/2012
* Virtualisation - Hyper V and VMWare
* Windows XP through to Windows 10
* Firewalls / Security
* Networks - LAN/WAN/Routers
* Financial Systems - I.E. Sage
* Backup Solutions - Symantec Backup Exec
* Active Directory
* SQL Server
* MS Exchange
Keywords - Field Engineer / Field Service Engineer / Service Desk / Helpdesk / 2nd Line Support / 3rd Line Support / IT Support Technician
Larson Resource Group Limited is registered in England & Wales with a company number 06110626. Registered office address is Windsor House Cornwall Road Harrogate HG1 2PW. Our VAT number is (Apply online only) 57. Larson Resource Group Limited trades as an Employment Agency when placing permanent candidates and as an Employment Business when placing Contractors (under the Conduct of Employment Agencies and Employment and Business Regulations 2003) In accordance with these regulations you should have received a copy of our Client Terms of Business. If you have not received a copy please contact a member of staff immediately. All discounted rates quoted are only valid providing all other terms are met in accordance with our standard Client Terms of Business
Field Service Engineer - Bradford - £25-28k + Car
The Larson Group is currently recruiting a Field Service Engineer for a dynamic and forward thinking Managed Service Provider based in Bradford. Our client are currently witnessing a growth period and as such need a customer centric and client facing individual to join the team. We are looking for an energetic, positive and well-presented candidate with drive and personality.
If you are looking for a career opportunity with genuine scope for progression and training, this is the right role for you. Our client will put you through the relevant Microsoft Certified Solutions Associate (MCSA) certifications and on successful completion of these and your probationary review your salary may increase.
As well as the fantastic training on offer, our client will supply a company car, company phone, a laptop and company pension scheme.
General Summary
The Field Service Engineer is responsible for all onsite service and support needs for our customers. This relates to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware and software. The Field Service Engineer will also carry out Project work and pre Sales Audits. The Field Service Engineers will be required to write technical reports and assist the Sales team as required.
Essential Duties and Responsibilities:
* IT Support relating to technical issues involving Microsoft's core business applications and operating systems
* Support of disaster recovery solutions
* Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls and security
* Basic remote access solution implementation and support: VPN, Terminal Services, and Citrix
* Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets
* System documentation maintenance and review in ConnectWise
* Communication with customers as required; keeping them informed of incident progress, notifying them of impending changes or agreed outages
Additional Duties and Responsibilities:
* Improve customer service, perception and satisfaction
* Fast turnaround of customer requests
* Ability to work in a team and communicate effectively
* Work with the Service Desk Dispatcher to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently
* Escalate service requests that require engineer level support
* Responsible for entering time and expenses in ConnectWise as it occurs
* Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University
* Enter all work as service tickets into ConnectWise
Knowledge, Skills and/or Abilities required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable adjustments may be made to enable individuals with disabilities to perform the essential functions.
* Advanced understanding of operating systems, business applications, printing systems and network systems
* Interpersonal skills; such as telephony skills, communication skills, active listening and customer-care
* Diagnosis skills of technical issues
* Ability to multitask and adapt to changes quickly
* Technical awareness; ability to match resources to technical issues appropriately
Skills / Experience that would be beneficial:
* Windows Server 2003/2008/2012
* Virtualisation - Hyper V and VMWare
* Windows XP through to Windows 10
* Firewalls / Security
* Networks - LAN/WAN/Routers
* Financial Systems - I.E. Sage
* Backup Solutions - Symantec Backup Exec
* Active Directory
* SQL Server
* MS Exchange
Keywords - Field Engineer / Field Service Engineer / Service Desk / Helpdesk / 2nd Line Support / 3rd Line Support / IT Support Technician
Larson Resource Group Limited is registered in England & Wales with a company number 06110626. Registered office address is Windsor House Cornwall Road Harrogate HG1 2PW. Our VAT number is (Apply online only) 57. Larson Resource Group Limited trades as an Employment Agency when placing permanent candidates and as an Employment Business when placing Contractors (under the Conduct of Employment Agencies and Employment and Business Regulations 2003) In accordance with these regulations you should have received a copy of our Client Terms of Business. If you have not received a copy please contact a member of staff immediately. All discounted rates quoted are only valid providing all other terms are met in accordance with our standard Client Terms of Business
Sep 09, 2016
Field Service Engineer - Bradford - £25-28k + Car
The Larson Group is currently recruiting a Field Service Engineer for a dynamic and forward thinking Managed Service Provider based in Bradford. Our client are currently witnessing a growth period and as such need a customer centric and client facing individual to join the team. We are looking for an energetic, positive and well-presented candidate with drive and personality.
If you are looking for a career opportunity with genuine scope for progression and training, this is the right role for you. Our client will put you through the relevant Microsoft Certified Solutions Associate (MCSA) certifications and on successful completion of these and your probationary review your salary may increase.
As well as the fantastic training on offer, our client will supply a company car, company phone, a laptop and company pension scheme.
General Summary
The Field Service Engineer is responsible for all onsite service and support needs for our customers. This relates to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware and software. The Field Service Engineer will also carry out Project work and pre Sales Audits. The Field Service Engineers will be required to write technical reports and assist the Sales team as required.
Essential Duties and Responsibilities:
* IT Support relating to technical issues involving Microsoft's core business applications and operating systems
* Support of disaster recovery solutions
* Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls and security
* Basic remote access solution implementation and support: VPN, Terminal Services, and Citrix
* Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets
* System documentation maintenance and review in ConnectWise
* Communication with customers as required; keeping them informed of incident progress, notifying them of impending changes or agreed outages
Additional Duties and Responsibilities:
* Improve customer service, perception and satisfaction
* Fast turnaround of customer requests
* Ability to work in a team and communicate effectively
* Work with the Service Desk Dispatcher to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently
* Escalate service requests that require engineer level support
* Responsible for entering time and expenses in ConnectWise as it occurs
* Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University
* Enter all work as service tickets into ConnectWise
Knowledge, Skills and/or Abilities required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable adjustments may be made to enable individuals with disabilities to perform the essential functions.
* Advanced understanding of operating systems, business applications, printing systems and network systems
* Interpersonal skills; such as telephony skills, communication skills, active listening and customer-care
* Diagnosis skills of technical issues
* Ability to multitask and adapt to changes quickly
* Technical awareness; ability to match resources to technical issues appropriately
Skills / Experience that would be beneficial:
* Windows Server 2003/2008/2012
* Virtualisation - Hyper V and VMWare
* Windows XP through to Windows 10
* Firewalls / Security
* Networks - LAN/WAN/Routers
* Financial Systems - I.E. Sage
* Backup Solutions - Symantec Backup Exec
* Active Directory
* SQL Server
* MS Exchange
Keywords - Field Engineer / Field Service Engineer / Service Desk / Helpdesk / 2nd Line Support / 3rd Line Support / IT Support Technician
Larson Resource Group Limited is registered in England & Wales with a company number 06110626. Registered office address is Windsor House Cornwall Road Harrogate HG1 2PW. Our VAT number is (Apply online only) 57. Larson Resource Group Limited trades as an Employment Agency when placing permanent candidates and as an Employment Business when placing Contractors (under the Conduct of Employment Agencies and Employment and Business Regulations 2003) In accordance with these regulations you should have received a copy of our Client Terms of Business. If you have not received a copy please contact a member of staff immediately. All discounted rates quoted are only valid providing all other terms are met in accordance with our standard Client Terms of Business