Job Title: SAP Specialist (Billing/DM) Location: Durrington, West Sussex Contract: Permanent Hours: Full-time 37 hours a week There has never been a better time to join our organisation as we build towards a greener future, tackling climate change, minimising our environmental impact and reducing our carbon footprint! Role Overview: In this role you will be working as part of wider internal and external team; acting as the expert in supporting and configuring SAP ISU. In this role, you will be liaising with internal and offshore stakeholders supporting on BAU and project work. Role Accountabilities: Working in a functional role on SAP IS-U specifically Understanding the business processes in relation to the SAP ISU module Ability to configure SAP ISU as required Produce specifications and designs for SAP ISU and its components to meet defined business needs, retaining compatibility with enterprise and solution architectures Implementing new releases of SAP ISU Supporting additional projects aligned with business objectives and solution architecture Specify, design and maintain mechanisms for storage and access to both structured and unstructured information, in support of business information needs Design, create, test and document new and amended programme components, configuration, SQL, packages, code base and programs from supplied specifications in accordance with agreed standards Develop, implement and report the findings of suitable test schedules to measure and improve the quality of application solutions being deployed, to ensure that new and amended systems, configurations, packages, or services, together with any interfaces, perform as specified Work towards continuous improvement and bug fixes for BAU processes About You: Strong experience in SAP ISU/SAP Billing; configuration and problem solving is essential Working knowledge of SAP ABAP and SAP ISU (ability to de-bug if required) Good working knowledge of managing, configuring & maintaining Device Management (DM) in SAP Good interpersonal and stakeholder management skills Experience working within the utilities industry and an understanding of the integration of different systems Knowledge of IT Service Management toolsets, including Knowledge Base & Configuration Management Excellent written and verbal communication skills, flexible and a proactive team player Self-motivated with a positive 'can-do' attitude to problem solving Project experience - documentation, analysis and impact assessments Excellent understanding of business flows of device management, business processes and business impact Ideally SAP certified This role will be full time Monday to Friday with a hybrid approach to working between our Durrington office and home. We are offering a salary of up to £60,000 per annum depending on skills and experience as well as other benefits including: Company and performance-related bonus Generous pension with up to 11% company contribution Life assurance payment equal to four times your annual salary Health benefits through a Cash Plan Two paid community volunteering days a year 25 days annual holiday Occupational health service Perkbox benefits offering discounts and savings on several products and experiences Study support may be available for job-related qualifications We offer competitive maternity leave and flexible return to work options Join our team and see how far your career could progress with a company committed to career progression, training and development opportunities, our customers and the environment. Does this opportunity excite you but you're not 100% sure if you meet all the requirements for the role? Or are you concerned that normal' office hours aren't possible given your personal circumstances? Whilst we can't accommodate every flexible working request, we'll try to find a practical solution. So why not engage with us and find out more about this role? Our customers are at the heart of everything we do, because delivering water for life is our core purpose. To achieve this, we need 24/7 support in place to resolve incidents quickly and efficiently. All our employees understand the importance of out-of-hours incident support - because when problems appear, fixing them is our top priority. That's why our people join together and support when and however needed to make sure our customers get the service they deserve. Joining the Southern Water family means you'll become part of our incident support team. During your interview, your manager will speak to you about any incident support rotas that apply to your position. Privacy Statement: Please note: If you are an existing Southern Water employee, you will need to confirm within your application that your Manager is aware of your application. All applicants must be eligible to live and work in the UK. You will need to provide evidence of eligibility (eg a passport or long birth certificate and proof of NI) and current proof of address (dated within the last 3 months), will be required as part of the recruitment process. If you do not meet these criteria, your application will not be considered.
Apr 17, 2024
Full time
Job Title: SAP Specialist (Billing/DM) Location: Durrington, West Sussex Contract: Permanent Hours: Full-time 37 hours a week There has never been a better time to join our organisation as we build towards a greener future, tackling climate change, minimising our environmental impact and reducing our carbon footprint! Role Overview: In this role you will be working as part of wider internal and external team; acting as the expert in supporting and configuring SAP ISU. In this role, you will be liaising with internal and offshore stakeholders supporting on BAU and project work. Role Accountabilities: Working in a functional role on SAP IS-U specifically Understanding the business processes in relation to the SAP ISU module Ability to configure SAP ISU as required Produce specifications and designs for SAP ISU and its components to meet defined business needs, retaining compatibility with enterprise and solution architectures Implementing new releases of SAP ISU Supporting additional projects aligned with business objectives and solution architecture Specify, design and maintain mechanisms for storage and access to both structured and unstructured information, in support of business information needs Design, create, test and document new and amended programme components, configuration, SQL, packages, code base and programs from supplied specifications in accordance with agreed standards Develop, implement and report the findings of suitable test schedules to measure and improve the quality of application solutions being deployed, to ensure that new and amended systems, configurations, packages, or services, together with any interfaces, perform as specified Work towards continuous improvement and bug fixes for BAU processes About You: Strong experience in SAP ISU/SAP Billing; configuration and problem solving is essential Working knowledge of SAP ABAP and SAP ISU (ability to de-bug if required) Good working knowledge of managing, configuring & maintaining Device Management (DM) in SAP Good interpersonal and stakeholder management skills Experience working within the utilities industry and an understanding of the integration of different systems Knowledge of IT Service Management toolsets, including Knowledge Base & Configuration Management Excellent written and verbal communication skills, flexible and a proactive team player Self-motivated with a positive 'can-do' attitude to problem solving Project experience - documentation, analysis and impact assessments Excellent understanding of business flows of device management, business processes and business impact Ideally SAP certified This role will be full time Monday to Friday with a hybrid approach to working between our Durrington office and home. We are offering a salary of up to £60,000 per annum depending on skills and experience as well as other benefits including: Company and performance-related bonus Generous pension with up to 11% company contribution Life assurance payment equal to four times your annual salary Health benefits through a Cash Plan Two paid community volunteering days a year 25 days annual holiday Occupational health service Perkbox benefits offering discounts and savings on several products and experiences Study support may be available for job-related qualifications We offer competitive maternity leave and flexible return to work options Join our team and see how far your career could progress with a company committed to career progression, training and development opportunities, our customers and the environment. Does this opportunity excite you but you're not 100% sure if you meet all the requirements for the role? Or are you concerned that normal' office hours aren't possible given your personal circumstances? Whilst we can't accommodate every flexible working request, we'll try to find a practical solution. So why not engage with us and find out more about this role? Our customers are at the heart of everything we do, because delivering water for life is our core purpose. To achieve this, we need 24/7 support in place to resolve incidents quickly and efficiently. All our employees understand the importance of out-of-hours incident support - because when problems appear, fixing them is our top priority. That's why our people join together and support when and however needed to make sure our customers get the service they deserve. Joining the Southern Water family means you'll become part of our incident support team. During your interview, your manager will speak to you about any incident support rotas that apply to your position. Privacy Statement: Please note: If you are an existing Southern Water employee, you will need to confirm within your application that your Manager is aware of your application. All applicants must be eligible to live and work in the UK. You will need to provide evidence of eligibility (eg a passport or long birth certificate and proof of NI) and current proof of address (dated within the last 3 months), will be required as part of the recruitment process. If you do not meet these criteria, your application will not be considered.
Cyber Programme Manager Utilities Predominantly remote: Onsite in Warwick when needed (1-2 days per month) 6 months+ £750 - £800 per day In short: Commercially and stakeholder-focused Programme Manager with Cyber experience in IT (utilities or Operational Technology would be nice) required to oversee and drive an OFGEM-driven regulatory mandated programme. Focus: less on technical and more towards a commercial mindset and engagement with 3rd party suppliers. In full: The Cyber Programme Manager is responsible for the day to day managing, leading, controlling, and supporting the programme team toward a successful business outcome (one that achieves the stated benefits for the project) within the appropriate time, cost and quality criteria. Adhering to all Cyber standards and procedures as determined by the Steering Committee and Programme Board, the Cyber Programme Manager delivers the agreed project/s from initiation to completion. To develop and coordinate briefing materials for key external stakeholders, including DCMS, DESNZ, OFGEM and NCSC. Briefing materials to include risk and compliance positions as well as delivery updates. To develop and coordinate internal governance materials, informing senior leadership of the latest threat, risk and delivery position. The programme role is responsible for the key day to day interfaces between the project teams and the rest of System Operator business. Key accountabilities: Work with the Programme Sponsor and senior business stakeholders to develop and agree the overall direction and integrity of the programme Maintaining programme documentation as required to ensure compliance with relevant policies and regulatory requirements Work with IT and Security as required to deliver all relevant technological components and any relevant processes which must be adhered to Ensure the programme team are integrated and fully understand the Delivery Process within the wider Strategy & Investment security portfolio Work with the central security team to develop and align the overall direction and integrity of the programme Provide effective leadership to the programme team, ensuring that team members are supported, motivated and developing their skills and experience Ensure all stakeholders including client, business management, users, staff, operational and engineers, IT, Security (as required) fully understand the objectives and scope of the programme. Effectively estimate and monitor programme level tasks, costs, time scales, resource requirements and finances for the successful completion of the programme. Appropriate intervention and management where these deviate from agreed tolerances complying with governance, business sanctioning authorities and finance procedures as required Manage programme finances covering all projects, initiative and pilot workstreams Management of effective change control procedures ensuring formal approval for any changes to the approved scope and documented Manage the production of the required deliverables of the programme and ensuring appropriate review process is in place and approvals are obtained Prepare and maintain project, stage, exception and quality plans and track activities against these plans. Provide regular and accurate reports to the Client Lead as required Identify, assess and manage the risks, assumptions, issues and decisions (RAID) to the success of the programme, including developing effective mitigation where required Ensure the programme is formally closed and documented. Lessons learnt are captured and the projects status and reports are updated Manage any handover/transition as required to Business as Usual (BAU) as per the scope/objectives of the programme by providing support and guidance to the Business Change Candidates will ideally show evidence of the above in their CV in order to be considered.Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon is an employment consultancy and operates as an equal opportunities employer.
Apr 17, 2024
Full time
Cyber Programme Manager Utilities Predominantly remote: Onsite in Warwick when needed (1-2 days per month) 6 months+ £750 - £800 per day In short: Commercially and stakeholder-focused Programme Manager with Cyber experience in IT (utilities or Operational Technology would be nice) required to oversee and drive an OFGEM-driven regulatory mandated programme. Focus: less on technical and more towards a commercial mindset and engagement with 3rd party suppliers. In full: The Cyber Programme Manager is responsible for the day to day managing, leading, controlling, and supporting the programme team toward a successful business outcome (one that achieves the stated benefits for the project) within the appropriate time, cost and quality criteria. Adhering to all Cyber standards and procedures as determined by the Steering Committee and Programme Board, the Cyber Programme Manager delivers the agreed project/s from initiation to completion. To develop and coordinate briefing materials for key external stakeholders, including DCMS, DESNZ, OFGEM and NCSC. Briefing materials to include risk and compliance positions as well as delivery updates. To develop and coordinate internal governance materials, informing senior leadership of the latest threat, risk and delivery position. The programme role is responsible for the key day to day interfaces between the project teams and the rest of System Operator business. Key accountabilities: Work with the Programme Sponsor and senior business stakeholders to develop and agree the overall direction and integrity of the programme Maintaining programme documentation as required to ensure compliance with relevant policies and regulatory requirements Work with IT and Security as required to deliver all relevant technological components and any relevant processes which must be adhered to Ensure the programme team are integrated and fully understand the Delivery Process within the wider Strategy & Investment security portfolio Work with the central security team to develop and align the overall direction and integrity of the programme Provide effective leadership to the programme team, ensuring that team members are supported, motivated and developing their skills and experience Ensure all stakeholders including client, business management, users, staff, operational and engineers, IT, Security (as required) fully understand the objectives and scope of the programme. Effectively estimate and monitor programme level tasks, costs, time scales, resource requirements and finances for the successful completion of the programme. Appropriate intervention and management where these deviate from agreed tolerances complying with governance, business sanctioning authorities and finance procedures as required Manage programme finances covering all projects, initiative and pilot workstreams Management of effective change control procedures ensuring formal approval for any changes to the approved scope and documented Manage the production of the required deliverables of the programme and ensuring appropriate review process is in place and approvals are obtained Prepare and maintain project, stage, exception and quality plans and track activities against these plans. Provide regular and accurate reports to the Client Lead as required Identify, assess and manage the risks, assumptions, issues and decisions (RAID) to the success of the programme, including developing effective mitigation where required Ensure the programme is formally closed and documented. Lessons learnt are captured and the projects status and reports are updated Manage any handover/transition as required to Business as Usual (BAU) as per the scope/objectives of the programme by providing support and guidance to the Business Change Candidates will ideally show evidence of the above in their CV in order to be considered.Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon is an employment consultancy and operates as an equal opportunities employer.
Role summary The Project coordinator plans, coordinates and schedules a workstream within a programme, supports a project or programme overall or runs a project work stream in the area of Group, Infrastructure or Clinical IT systems to meet business requirements. The Project Coordinator works with other team members to required cost, quality and timescales, following the Technology Delivery Framework, supporting the end to end lifecycle of the project and transition of the changes into live service. This role does not include managing other people. Principal accountabilities Support the entire project lifecycle: planning, requirements definition, design, execution, testing, monitoring & control through to final closure Coordinate with representatives of the business to ensure requirements and design are clear and of a certain quality before delivering Under guidance of the (Senior) Project Manager or Programme Manager, liaise with developers, technology teams, suppliers etc. for the execution of the project plan and schedule Work with shared-service teams to transition changes into live production and into BAU (Business As Usual) support. Organise and run project meetings and "stand-ups" as required. Apply Agile principles where possible Monitor tasks, milestones and resources weekly against the project schedule Assist in providing regular reports and updates in line with TDF (Technology Delivery Framework) requirements and business stakeholder requirements. Keeps track of a backlog of requirements and changes Responsible for producing progress reports and other reporting as agreed to senior management, PMO, client/user management as appropriate Financial awareness and tracking Supplier management: Collects relevant data (quantitative and qualitative), for monitoring suppliers' performance against targets. May liaise between the customer and supplier organisations, under guidance of their manager, highlighting improvements or escalations where necessary (The supplier of a service or system may be either internal or external). Execute the closure of the project once all objectives are met (a once yearly process for Feature teams). Risk and Issue Management: Under guidance of the (Senior) Project Manager / Programme Manager, keeps track of risks and issues using standard processes Becomes a valued member of the wider team: Works with team members, managers, customers and other stakeholders, seeking to develop and enhance relationships, being open and honest. Solicit regular feedback. Demonstrates awareness of being a representative of the Technology Delivery team. This list of responsibilities is not exclusive and the individual may be required to undertake other activities as may reasonably be expected within the broad scope of the role and in line with their skills and experience. The Individual Track record of coordinating elements of projects in both Agile and waterfall projects, in a fast-moving and demanding environment. Delivery of small and medium changes in an Agile way Excellent communicator, team player and influencer. Demonstrating planning, scheduling, issue resolution and risk mitigation skills. Organised and supportive of process but also flexible and able to make things happen. Motivated, resilient and calm under pressure Working towards a Prince2 / MSP / Agile PM qualification Understands and is committed to the Business and very user-focussed. Has strong analytical skills, eg data analysis, reporting Has strong coordination skills Project Manager capabilities at SFIA Level 1 or 2: Has an understanding of Project Management lifecycle, both waterfall and Agile and can apply principles Planning, scheduling, tracking and tracing skills Stakeholder/Relationship Mgt (See behaviours) Lead a workstream Communications Risk & Issues Mgt Sourcing & Supplier Mgt Business Knowledge and Experience: primarily related to Infrastructure, Group or Clinical Good with change management methodology Financial awareness Understanding of typical Project Management software, eg MS Project Behaviours PM specific behaviours Customer oriented, including responsiveness Embracing change, adaptable Collaboration: listener and understanding with empathy, putting yourself in other people's shoes, breaking down silos Communication: with clarity, concise, articulate, with clear direction and objectives. Making it happen: organised and supportive of process but also flexible and able to make things happen Stakeholder Mgt behaviours: Accountable, Taking responsibility Customer centric. Energetic Diplomatic Organised Focused Open and honest, with Trust and Integrity Influence Problem Solver Confident, believe (but say if you don't know) Tenacity Consensus Team Leadership behaviours: Delegation Allow mistakes, but learn from them Confident, believe Influential Motivational Problem Solver Open and honest, with Trust and Integrity
Apr 17, 2024
Contractor
Role summary The Project coordinator plans, coordinates and schedules a workstream within a programme, supports a project or programme overall or runs a project work stream in the area of Group, Infrastructure or Clinical IT systems to meet business requirements. The Project Coordinator works with other team members to required cost, quality and timescales, following the Technology Delivery Framework, supporting the end to end lifecycle of the project and transition of the changes into live service. This role does not include managing other people. Principal accountabilities Support the entire project lifecycle: planning, requirements definition, design, execution, testing, monitoring & control through to final closure Coordinate with representatives of the business to ensure requirements and design are clear and of a certain quality before delivering Under guidance of the (Senior) Project Manager or Programme Manager, liaise with developers, technology teams, suppliers etc. for the execution of the project plan and schedule Work with shared-service teams to transition changes into live production and into BAU (Business As Usual) support. Organise and run project meetings and "stand-ups" as required. Apply Agile principles where possible Monitor tasks, milestones and resources weekly against the project schedule Assist in providing regular reports and updates in line with TDF (Technology Delivery Framework) requirements and business stakeholder requirements. Keeps track of a backlog of requirements and changes Responsible for producing progress reports and other reporting as agreed to senior management, PMO, client/user management as appropriate Financial awareness and tracking Supplier management: Collects relevant data (quantitative and qualitative), for monitoring suppliers' performance against targets. May liaise between the customer and supplier organisations, under guidance of their manager, highlighting improvements or escalations where necessary (The supplier of a service or system may be either internal or external). Execute the closure of the project once all objectives are met (a once yearly process for Feature teams). Risk and Issue Management: Under guidance of the (Senior) Project Manager / Programme Manager, keeps track of risks and issues using standard processes Becomes a valued member of the wider team: Works with team members, managers, customers and other stakeholders, seeking to develop and enhance relationships, being open and honest. Solicit regular feedback. Demonstrates awareness of being a representative of the Technology Delivery team. This list of responsibilities is not exclusive and the individual may be required to undertake other activities as may reasonably be expected within the broad scope of the role and in line with their skills and experience. The Individual Track record of coordinating elements of projects in both Agile and waterfall projects, in a fast-moving and demanding environment. Delivery of small and medium changes in an Agile way Excellent communicator, team player and influencer. Demonstrating planning, scheduling, issue resolution and risk mitigation skills. Organised and supportive of process but also flexible and able to make things happen. Motivated, resilient and calm under pressure Working towards a Prince2 / MSP / Agile PM qualification Understands and is committed to the Business and very user-focussed. Has strong analytical skills, eg data analysis, reporting Has strong coordination skills Project Manager capabilities at SFIA Level 1 or 2: Has an understanding of Project Management lifecycle, both waterfall and Agile and can apply principles Planning, scheduling, tracking and tracing skills Stakeholder/Relationship Mgt (See behaviours) Lead a workstream Communications Risk & Issues Mgt Sourcing & Supplier Mgt Business Knowledge and Experience: primarily related to Infrastructure, Group or Clinical Good with change management methodology Financial awareness Understanding of typical Project Management software, eg MS Project Behaviours PM specific behaviours Customer oriented, including responsiveness Embracing change, adaptable Collaboration: listener and understanding with empathy, putting yourself in other people's shoes, breaking down silos Communication: with clarity, concise, articulate, with clear direction and objectives. Making it happen: organised and supportive of process but also flexible and able to make things happen Stakeholder Mgt behaviours: Accountable, Taking responsibility Customer centric. Energetic Diplomatic Organised Focused Open and honest, with Trust and Integrity Influence Problem Solver Confident, believe (but say if you don't know) Tenacity Consensus Team Leadership behaviours: Delegation Allow mistakes, but learn from them Confident, believe Influential Motivational Problem Solver Open and honest, with Trust and Integrity
Test Manager Rate: £500 - £528 per day ( via Umbrella / Inside IR35 ) Duration: 6-Months initially Location: mostly remote based (occasional travel required to Edinburgh sites). Overview: One of the UK's leading retail & commercial bank is looking for an experienced Test Manager to embark on a SailPoint project. You'll be steering the overall testing strategy, providing your expertise across different testing phases, and ensuring the highest quality deliverables. The impact of your work won't go unnoticed, as it directly shapes customer satisfaction and operational efficiency. Your responsibilities will include: Crafting a comprehensive Test Strategy Writing/coordinating UAT and regression test scenarios/cases/scripts Identifying edge cases and formulating test cases Managing the traceability of test cases - governing testing activities Weekly reporting on unit testing progress and outcomes Planning for stress/smoke tests Coordinating business testers for testing activities Constructing a Knowledge Transfer plan Reporting on UAT and regression testing progress and outcomes Working with tech leads for defect management and process improvement Coordinating BAU tasks - version updates, patching etc. What you will need to have: Proven experience in a Test Management role Strong understanding of UAT and regression testing Excellent ability to drive process improvements Sound knowledge in defect management Ability to effectively coordinate with tech leads To be considered for this role, please submit your CV in application. We will contact you within 72 hours if your skills are relevant to our client's requirement. ea Change Group is the trading name for ea Consulting Group Ltd. Services offered are those of an Employment Business and Employment Agency. eacg is committed to equal opportunity and diversity, and all applicants with suitable experience and qualifications will be contacted. Our T&C's and Privacy Policy can be found at
Apr 16, 2024
Full time
Test Manager Rate: £500 - £528 per day ( via Umbrella / Inside IR35 ) Duration: 6-Months initially Location: mostly remote based (occasional travel required to Edinburgh sites). Overview: One of the UK's leading retail & commercial bank is looking for an experienced Test Manager to embark on a SailPoint project. You'll be steering the overall testing strategy, providing your expertise across different testing phases, and ensuring the highest quality deliverables. The impact of your work won't go unnoticed, as it directly shapes customer satisfaction and operational efficiency. Your responsibilities will include: Crafting a comprehensive Test Strategy Writing/coordinating UAT and regression test scenarios/cases/scripts Identifying edge cases and formulating test cases Managing the traceability of test cases - governing testing activities Weekly reporting on unit testing progress and outcomes Planning for stress/smoke tests Coordinating business testers for testing activities Constructing a Knowledge Transfer plan Reporting on UAT and regression testing progress and outcomes Working with tech leads for defect management and process improvement Coordinating BAU tasks - version updates, patching etc. What you will need to have: Proven experience in a Test Management role Strong understanding of UAT and regression testing Excellent ability to drive process improvements Sound knowledge in defect management Ability to effectively coordinate with tech leads To be considered for this role, please submit your CV in application. We will contact you within 72 hours if your skills are relevant to our client's requirement. ea Change Group is the trading name for ea Consulting Group Ltd. Services offered are those of an Employment Business and Employment Agency. eacg is committed to equal opportunity and diversity, and all applicants with suitable experience and qualifications will be contacted. Our T&C's and Privacy Policy can be found at
Salary: c£53,000 Job Type: Full Time, Permanent Location: Head Office - West Didsbury Benefits: Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus much more. The Tech Service Team at Great Places is essential in providing our colleagues with a modern and innovative infrastructure platform. We have a cloud first philosophy and are continuing our journey to Azure; we like to be ahead of the curve. We are keen to develop our inhouse capabilities and are looking for an IT Infrastructure Manager who has broad experience to lead our team onto the next phase of our journey. What you'll be doing: Managing a team of Infrastructure Specialists delivering projects for Great Places Housing Group and providing BAU technical support. Managing and monitoring of Great Places Azure and on premises infrastructure to ensure system stability. Provide strong change management leadership to ensure changes are implemented smoothly with minimal disruption Work closely with the Infrastructure security specialist to ensure the highest level of cyber security Identify opportunities for continuous improvement including process and automation to enhance the effectiveness and efficiency of IT Infrastructure. Work with the infrastructure team to ensure all delivered solution are comprehensively documented. What you will need: Proven experience as an IT Infrastructure Engineer, ideally including team leader responsibilities Experience of Active Directory Configuration including LDAP structures Experience of running a complex IT infrastructure, including Networking, Office365 and Cloud applications Excellent problem-solving/ troubleshooting abilities, and confident in communicating with internal and external stakeholders at all levels What we will need from you: A commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing A passion to advocate on behalf of people and communities Commitment to work in partnership with others for the benefit of Great Places A commitment to continuous learning and improvement Ability to work flexibly and when needed outside normal working hours to ensure service continuity As a line manager you will need to actively support your colleagues with their development and well-being therefore management or leadership experience is essential. What we give you in return for your hard work and commitment Pension DC scheme (up to 10% contribution from both colleagues and Great Places) WPA Healthcare auto enrolled at no contribution level with £1250 of savings available - option to increase & add family members Annual leave Start at 26 days annual leave, increasing up to 30 days + Bank Holidays Flexi time Allows colleagues to achieve a healthy work life balance whilst carrying out requirement of the role. A maximum of 13 days flexi can be taken in a year Greater Working We offer Hybrid and flexible working to fit your schedule as well as the requirements of the business, so you can work to your greatest ability Professional fees The business pays the cost of one professional membership fee for each colleague The Market Place high street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more Health and wellbeing initiatives Our colleagues enjoy wellbeing campaigns throughout the year, with activities designed around our four pillars of wellbeing, these include career wellbeing, mental wellbeing, physical wellbeing and financial wellbeing REF-
Apr 16, 2024
Full time
Salary: c£53,000 Job Type: Full Time, Permanent Location: Head Office - West Didsbury Benefits: Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus much more. The Tech Service Team at Great Places is essential in providing our colleagues with a modern and innovative infrastructure platform. We have a cloud first philosophy and are continuing our journey to Azure; we like to be ahead of the curve. We are keen to develop our inhouse capabilities and are looking for an IT Infrastructure Manager who has broad experience to lead our team onto the next phase of our journey. What you'll be doing: Managing a team of Infrastructure Specialists delivering projects for Great Places Housing Group and providing BAU technical support. Managing and monitoring of Great Places Azure and on premises infrastructure to ensure system stability. Provide strong change management leadership to ensure changes are implemented smoothly with minimal disruption Work closely with the Infrastructure security specialist to ensure the highest level of cyber security Identify opportunities for continuous improvement including process and automation to enhance the effectiveness and efficiency of IT Infrastructure. Work with the infrastructure team to ensure all delivered solution are comprehensively documented. What you will need: Proven experience as an IT Infrastructure Engineer, ideally including team leader responsibilities Experience of Active Directory Configuration including LDAP structures Experience of running a complex IT infrastructure, including Networking, Office365 and Cloud applications Excellent problem-solving/ troubleshooting abilities, and confident in communicating with internal and external stakeholders at all levels What we will need from you: A commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing A passion to advocate on behalf of people and communities Commitment to work in partnership with others for the benefit of Great Places A commitment to continuous learning and improvement Ability to work flexibly and when needed outside normal working hours to ensure service continuity As a line manager you will need to actively support your colleagues with their development and well-being therefore management or leadership experience is essential. What we give you in return for your hard work and commitment Pension DC scheme (up to 10% contribution from both colleagues and Great Places) WPA Healthcare auto enrolled at no contribution level with £1250 of savings available - option to increase & add family members Annual leave Start at 26 days annual leave, increasing up to 30 days + Bank Holidays Flexi time Allows colleagues to achieve a healthy work life balance whilst carrying out requirement of the role. A maximum of 13 days flexi can be taken in a year Greater Working We offer Hybrid and flexible working to fit your schedule as well as the requirements of the business, so you can work to your greatest ability Professional fees The business pays the cost of one professional membership fee for each colleague The Market Place high street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more Health and wellbeing initiatives Our colleagues enjoy wellbeing campaigns throughout the year, with activities designed around our four pillars of wellbeing, these include career wellbeing, mental wellbeing, physical wellbeing and financial wellbeing REF-
LEAD DIGITAL IMPLEMENTATION SPECIALIST £40,000 - £50,000 LONDON - 1x A MONTH THE COMPANY This FTSE100 electronics retailer work with a range of B2B clients. 70% of the company is digital business and they have gone through a major digital transformation recently. THE ROLE You'll be leading on BAU projects and looking at future architecture planning, whilst remaining hands on. SKILLS + EXPERIENCE Strong hands-on tag management experience - any tools Strong JavaScript Good communication skills - you'll be comfortable talking to Senior stakeholders within the business HOW TO APPLY If this sounds like the role for you, swiftly send over your CV to Izzi at Harnham by using the link below. KEY TERMS IBM, Coremetrics, Google Analytics, GA, Omniture, SiteCatalyst, Adobe Analytics, Analyst, Web, Digital, Online, Website, Financial Services, Finance, A/B, Test, Split, Multivariate, MVT, Tracking, Code, Tagging, Tags, Insight, Client, Agency, Management, Strategy, CRO, Conversion, Optimisation, Optimizely, Test and Target, Adobe Target, Maxymiser, VWO, Visual Website Optimiser, Tag Manager, Tag-manager, Tagging, Tag Management, Set Up Tags, Manage Tags, Manage Tagging, Managing Tags, Managing Tagging, Setting Up Tags, Analytics Tracking, Implement Tags, Implement Tagging, Tagging Implementation, Tag Implementation, Tracking Implementation, Analytics Implementation
Apr 15, 2024
Full time
LEAD DIGITAL IMPLEMENTATION SPECIALIST £40,000 - £50,000 LONDON - 1x A MONTH THE COMPANY This FTSE100 electronics retailer work with a range of B2B clients. 70% of the company is digital business and they have gone through a major digital transformation recently. THE ROLE You'll be leading on BAU projects and looking at future architecture planning, whilst remaining hands on. SKILLS + EXPERIENCE Strong hands-on tag management experience - any tools Strong JavaScript Good communication skills - you'll be comfortable talking to Senior stakeholders within the business HOW TO APPLY If this sounds like the role for you, swiftly send over your CV to Izzi at Harnham by using the link below. KEY TERMS IBM, Coremetrics, Google Analytics, GA, Omniture, SiteCatalyst, Adobe Analytics, Analyst, Web, Digital, Online, Website, Financial Services, Finance, A/B, Test, Split, Multivariate, MVT, Tracking, Code, Tagging, Tags, Insight, Client, Agency, Management, Strategy, CRO, Conversion, Optimisation, Optimizely, Test and Target, Adobe Target, Maxymiser, VWO, Visual Website Optimiser, Tag Manager, Tag-manager, Tagging, Tag Management, Set Up Tags, Manage Tags, Manage Tagging, Managing Tags, Managing Tagging, Setting Up Tags, Analytics Tracking, Implement Tags, Implement Tagging, Tagging Implementation, Tag Implementation, Tracking Implementation, Analytics Implementation
Systems Support Specialist - Pensions / UPM Remote / Hybrid Working with 2 days in Preston, LancashireFully Home working contracts will be considered for candidates living 50+ miles from our offices in Preston, with occasional travel to Preston required.Salary £30k - 35k DOE 37 hours a week A glance at the role: An exciting opportunity has arisen for an experienced Systems support specialist to join our growing Technology and Innovation department in our Applications Team. You will be reporting to the Systems Support Manager, supporting the maintenance of the current Pension System Application to ensure that it meets the requirements of a successful third-party pension administrator.This is a fantastic opportunity to join our fast-paced, collaborative and customer-focused business. You will join a friendly, welcoming and sociable work culture where there are many opportunities for continuous personal and professional development where you will be supported to reach your full potential. A bit about us: Local Pensions Partnership Administration (LPPA) is one of the UK's leading pension administration companies. We strive to deliver the best experience for over 2,100 employers and more than 655,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them. What we can offer you: - Attractive salary of £30 - 35k DOE - 25 days' holiday, plus bank holidays and additional concessionary days, with the ability to 'buy and sell leave.- Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions.- Access to our Employee Assistance Programme for when you might need some support.- The opportunity to earn through our Employee Referral Scheme.- Access to our bespoke Reward Discount Scheme - 'Your Perk Site.'- Opportunities to attend Wellbeing webinars and social events.- Daily free fruit and snacks available to you in our office.- Free Car Parking in Preston Town Centre. What you'll be doing: - First line/2nd line support covering all areas of our UPM System- Perform System Daily Checks on the system, investigating issues and raising tickets with the vendors as necessary- With support from the Principal Specialist, maintenance and BAU development of UPM and the employer and member websites- Performance reporting and investigation- Maintain security profiles in the system against roles to ensure the security of the data within the system complies with ISO and Audit policies and carry out system user administration- Support for Bulk Procedures such as BDIs, Annual/Regular Events/Employer Moves- Monthly Reporting- Participate and support the running of the Quarterly Audit Review Reports- Participate and support the testing of releases- Liaise with the pension administration system suppliers, logging tickets and following through to successful resolution. - UPM Version Control/Configuration Management- System/Training Documentation Version Controlled- Representation on UPM Internal Group- Representation of Working Groups What we need from you: - Practical experience in the support of workflows in a pension administration system, ideally UPM.- The ability to evaluate issues and challenge effectively to create and deliver solutions that improve processes and attitudes within a team environment, including logical thinking and problem-solving skills.- Displaying excellent verbal and written communication skills, be able to use evidence and knowledge to support accurate, expert decisions and advice to support LPPA objectives. - Attention to detail and innovative thinking skills.- Self-motivated and decisive, with the ability to adapt to change and competing demands.- Ability to represent the LPPA at external meetings and working groups.- Confident and comfortable in implementing and driving change in a team within a dynamic work environment to deliver results.- Proven ability to work effectively on own initiative whilst promoting positive behaviour and attitudes. - Demonstrable ability to plan workloads, ensuring deadlines are met. - Always committed to providing great customer service - Resilient and people-centric at all times Working with and upholding our values: - Working together- Committed to excellence- Doing the right thing- Forward thinking
Apr 15, 2024
Full time
Systems Support Specialist - Pensions / UPM Remote / Hybrid Working with 2 days in Preston, LancashireFully Home working contracts will be considered for candidates living 50+ miles from our offices in Preston, with occasional travel to Preston required.Salary £30k - 35k DOE 37 hours a week A glance at the role: An exciting opportunity has arisen for an experienced Systems support specialist to join our growing Technology and Innovation department in our Applications Team. You will be reporting to the Systems Support Manager, supporting the maintenance of the current Pension System Application to ensure that it meets the requirements of a successful third-party pension administrator.This is a fantastic opportunity to join our fast-paced, collaborative and customer-focused business. You will join a friendly, welcoming and sociable work culture where there are many opportunities for continuous personal and professional development where you will be supported to reach your full potential. A bit about us: Local Pensions Partnership Administration (LPPA) is one of the UK's leading pension administration companies. We strive to deliver the best experience for over 2,100 employers and more than 655,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them. What we can offer you: - Attractive salary of £30 - 35k DOE - 25 days' holiday, plus bank holidays and additional concessionary days, with the ability to 'buy and sell leave.- Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions.- Access to our Employee Assistance Programme for when you might need some support.- The opportunity to earn through our Employee Referral Scheme.- Access to our bespoke Reward Discount Scheme - 'Your Perk Site.'- Opportunities to attend Wellbeing webinars and social events.- Daily free fruit and snacks available to you in our office.- Free Car Parking in Preston Town Centre. What you'll be doing: - First line/2nd line support covering all areas of our UPM System- Perform System Daily Checks on the system, investigating issues and raising tickets with the vendors as necessary- With support from the Principal Specialist, maintenance and BAU development of UPM and the employer and member websites- Performance reporting and investigation- Maintain security profiles in the system against roles to ensure the security of the data within the system complies with ISO and Audit policies and carry out system user administration- Support for Bulk Procedures such as BDIs, Annual/Regular Events/Employer Moves- Monthly Reporting- Participate and support the running of the Quarterly Audit Review Reports- Participate and support the testing of releases- Liaise with the pension administration system suppliers, logging tickets and following through to successful resolution. - UPM Version Control/Configuration Management- System/Training Documentation Version Controlled- Representation on UPM Internal Group- Representation of Working Groups What we need from you: - Practical experience in the support of workflows in a pension administration system, ideally UPM.- The ability to evaluate issues and challenge effectively to create and deliver solutions that improve processes and attitudes within a team environment, including logical thinking and problem-solving skills.- Displaying excellent verbal and written communication skills, be able to use evidence and knowledge to support accurate, expert decisions and advice to support LPPA objectives. - Attention to detail and innovative thinking skills.- Self-motivated and decisive, with the ability to adapt to change and competing demands.- Ability to represent the LPPA at external meetings and working groups.- Confident and comfortable in implementing and driving change in a team within a dynamic work environment to deliver results.- Proven ability to work effectively on own initiative whilst promoting positive behaviour and attitudes. - Demonstrable ability to plan workloads, ensuring deadlines are met. - Always committed to providing great customer service - Resilient and people-centric at all times Working with and upholding our values: - Working together- Committed to excellence- Doing the right thing- Forward thinking
Software Development Manager £75,000 to £85,000 plus a fantastic benefits package and flexible working - This role is hybrid (flexible on around 1 to 2 days in the office per week, plus it can be based in either Chichester, West Sussex or Andover, Hampshire Wow, what an opportunity this is! A unique company offering a positive environment, with no red tape and open-minded approach to new ideas and new software - they want the Software Development Manager to be a dynamic leader, who is passionate about driving innovation in application development, someone with a can do attitude, who can focus on driving continuous improvement. Core areas of interest: Technical Authority with good understanding of SDLC / Database / ERP environments - doesn't have to be technically hands on, but able to challenge suppliers and developers. Strong Leader / Manager - strong people manager, not just appraisals, but able to get the best out of people. Experience managing ERPs and the technical and process development of them. Worked in highly regulatory environment. They seek an experienced Software Development Manager to lead and manage a small team of developers to establish business processes, application functionality and technology solutions then define translating those requirements into functional and technical specifications matching the needs of the business with the most appropriate solutions. You will be both technically strong and a good leader, with excellent people skills. They are flexible on the type of technical background you come from, as long as you maintain a working, up to date and in-depth knowledge of all relevant business systems, technologies and tools and can act as the businesses SME with regards to the effective use of technology. A grounding within ERP/Application development would be good. Key responsibilities for the Software Development Manager: Be the lead Technical Architect and Analyst on all business system application changes including support of ERP processes across the business, ensuring all projects are completed to the required quality standard within the agreed time frames and budgets. Provide all changes and projects with accurate and measurable estimates for analysis, technical design, delivery, testing and deployment tasks. Manage requirements (functional and non-functional) gathering, technical design, delivery, testing and deployment within a project environment ensuring that business requirements are met without compromising safety and security. Provide expertise to assist internal customer groups in identifying opportunities to maximise business value from existing or emerging technology and application landscape. Provide process and application expertise to Service and BAU teams to assist in the prioritisation and resolution of service activities and change requests. Lead user acceptance testing and customer sign-off. Key accountabilities for the Software Development Manager: Lead continuous improvement initiatives across the Business Process and Technology team. Provide the link between customer, development team and any other third-party regarding software functionality throughout the products life cycle. Ensure that the proper processes, resources and monitoring are implemented across the SDLC. As part of the CAB board ensure adequate DevOps procedures are established and followed for all business systems. Implement industry best practice and best in class security. To effectively lead, manage the team of Developers/Business System Analysts; to motivate them so as to perform to their utmost ability. Ensure effective communication with all key stakeholders and suppliers both within and external to the business; building strong relationships so as to support with the smooth provision and receipt of services. Assist in the production of robust business cases covering the development and implementation of business changes as necessary. What they offer: Exciting projects at the forefront of technology. Collaborative and forward-thinking work culture. Opportunity to shape the future of our applications. Your Impact: Lead and inspire a team of skilled developers. Drive the development and implementation of cutting-edge applications. Contribute to our growth in a dynamic and evolving industry. Software Development Manager £75,000 to £85,000 plus a fantastic benefits package and flexible working - This role is hybrid (flexible on around 1 to 2 days in the office per week, plus it can be based in either Chichester, West Sussex or Andover, Hampshire
Apr 15, 2024
Full time
Software Development Manager £75,000 to £85,000 plus a fantastic benefits package and flexible working - This role is hybrid (flexible on around 1 to 2 days in the office per week, plus it can be based in either Chichester, West Sussex or Andover, Hampshire Wow, what an opportunity this is! A unique company offering a positive environment, with no red tape and open-minded approach to new ideas and new software - they want the Software Development Manager to be a dynamic leader, who is passionate about driving innovation in application development, someone with a can do attitude, who can focus on driving continuous improvement. Core areas of interest: Technical Authority with good understanding of SDLC / Database / ERP environments - doesn't have to be technically hands on, but able to challenge suppliers and developers. Strong Leader / Manager - strong people manager, not just appraisals, but able to get the best out of people. Experience managing ERPs and the technical and process development of them. Worked in highly regulatory environment. They seek an experienced Software Development Manager to lead and manage a small team of developers to establish business processes, application functionality and technology solutions then define translating those requirements into functional and technical specifications matching the needs of the business with the most appropriate solutions. You will be both technically strong and a good leader, with excellent people skills. They are flexible on the type of technical background you come from, as long as you maintain a working, up to date and in-depth knowledge of all relevant business systems, technologies and tools and can act as the businesses SME with regards to the effective use of technology. A grounding within ERP/Application development would be good. Key responsibilities for the Software Development Manager: Be the lead Technical Architect and Analyst on all business system application changes including support of ERP processes across the business, ensuring all projects are completed to the required quality standard within the agreed time frames and budgets. Provide all changes and projects with accurate and measurable estimates for analysis, technical design, delivery, testing and deployment tasks. Manage requirements (functional and non-functional) gathering, technical design, delivery, testing and deployment within a project environment ensuring that business requirements are met without compromising safety and security. Provide expertise to assist internal customer groups in identifying opportunities to maximise business value from existing or emerging technology and application landscape. Provide process and application expertise to Service and BAU teams to assist in the prioritisation and resolution of service activities and change requests. Lead user acceptance testing and customer sign-off. Key accountabilities for the Software Development Manager: Lead continuous improvement initiatives across the Business Process and Technology team. Provide the link between customer, development team and any other third-party regarding software functionality throughout the products life cycle. Ensure that the proper processes, resources and monitoring are implemented across the SDLC. As part of the CAB board ensure adequate DevOps procedures are established and followed for all business systems. Implement industry best practice and best in class security. To effectively lead, manage the team of Developers/Business System Analysts; to motivate them so as to perform to their utmost ability. Ensure effective communication with all key stakeholders and suppliers both within and external to the business; building strong relationships so as to support with the smooth provision and receipt of services. Assist in the production of robust business cases covering the development and implementation of business changes as necessary. What they offer: Exciting projects at the forefront of technology. Collaborative and forward-thinking work culture. Opportunity to shape the future of our applications. Your Impact: Lead and inspire a team of skilled developers. Drive the development and implementation of cutting-edge applications. Contribute to our growth in a dynamic and evolving industry. Software Development Manager £75,000 to £85,000 plus a fantastic benefits package and flexible working - This role is hybrid (flexible on around 1 to 2 days in the office per week, plus it can be based in either Chichester, West Sussex or Andover, Hampshire
Global Technology Solutions Ltd
Reading, Berkshire
Job Title: SC/DV cleared ON-PREM AD/Azure support specialistLocation: Aldermaston, Reading. Potential hybrid agreements Rate: £600-610 per dayWorking hours: standard office hoursInside IR35 - Umbrella contractors only This role is not suitable for consultants or architects Holding SC or DV clearanceWe are looking for customer-focused and enthusiastic Azure and Active Directory Specialist to join the company. You should have a genuine interest in solving IT issues and empathetic to customer needs and requirements. Day to day tasks include expert management and troubleshooting of Azure, Dev environments and Active Directory services and issues within a complex locked down System structure. You should possess good written and verbal communication skills, be willing to collaborate with the wider IT support teams and help us develop a strong partnership with our customers' IT Leadership.The successful candidate will be responsible in supporting a strategic change to the service model and implementing design documents and processes along with new statements of work. This will require working closely with the Operations Manager and Account Project Lead to define and implement a more agile and collaborative structure which is capable of blending BAU support with short term projects and ad-hoc requests, where scoped and agreed. This will be achieved by following Agile and ITIL Continuous Service Improvement methodologies.ESSENTIALS SKILLS/QUALIFICATIONS: 5 years plus Azure Active Directory experience (Essential) Working Knowledge and implementation experience of Azure Dev Ops and Dev Test Labs Azure Virtual Desktop knowledge and implementation experience (Nerdio) Azure Cloud Infrastructure Knowledge Infrastructure as a Code (knowledge and implementation experience) (IaC) CI/CD pipelines knowledge and understanding ARM templates / Bicep (knowledge and implementation experience) Microsoft Tiered Model Knowledge and how this impacts different tiered environments Azure Role & Functional based Security Delegation and Layers and Role Based Access Control Azure Networking Experience Azure Firewalls Experience Azure Security including Conditional Access Policies and Multi Factor Authentication and Privileged Identity Management Azure Virtual Machine Management Azure Storage Experience Azure Monitoring and log analytics Azure Enterprise and ADFS Application Provisioning Active Directory Connect / sync and Active Directory Federation Services Azure PowerShell scripting Microsoft Windows Server 2016, 2019 and 2022 experience Comfortable working with a Hybrid Joined Active Directory environment Group Policy Management and Conditional Access Policy Management Experience DNS, DHCP Experience Working knowledge and understand of PKI Services Scripting experience using BAT, PowerShell, C# and VB Scripts Awareness of Change and Release Management Strong communication skills both written and verbal Self-motivated with a positive attitude and comfortable working with ambiguity Good knowledge of MS Endpoint Management Good knowledge of Office 365 and Exchange OnlineDESIRABLE SKILLS/QUALIFICATIONS: Infrastructure Support experience/ background inc patching, backups and restores, Windows/Linux AD Sync and AD Connect Experience beneficial Azure Containers Azure Kubernetes Azure Endpoint Management / Intune Good knowledge across SCCM; WSUS; SCOM 2019; AGPM; Lumensions. ITIL Foundation certified with a broad experience across Service Management disciplines and Agile deliveryBenefits: Development through Training/Certification Put through DV clearance (including tax allowance) potential hybrid working (home and onsite) Joining a strong team with a wealth of knowledge and experienceIf you have the skill required, apply now "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full informationGlobal Technology Solutions is acting as an Employment Business in relation to this vacancy
Apr 13, 2024
Full time
Job Title: SC/DV cleared ON-PREM AD/Azure support specialistLocation: Aldermaston, Reading. Potential hybrid agreements Rate: £600-610 per dayWorking hours: standard office hoursInside IR35 - Umbrella contractors only This role is not suitable for consultants or architects Holding SC or DV clearanceWe are looking for customer-focused and enthusiastic Azure and Active Directory Specialist to join the company. You should have a genuine interest in solving IT issues and empathetic to customer needs and requirements. Day to day tasks include expert management and troubleshooting of Azure, Dev environments and Active Directory services and issues within a complex locked down System structure. You should possess good written and verbal communication skills, be willing to collaborate with the wider IT support teams and help us develop a strong partnership with our customers' IT Leadership.The successful candidate will be responsible in supporting a strategic change to the service model and implementing design documents and processes along with new statements of work. This will require working closely with the Operations Manager and Account Project Lead to define and implement a more agile and collaborative structure which is capable of blending BAU support with short term projects and ad-hoc requests, where scoped and agreed. This will be achieved by following Agile and ITIL Continuous Service Improvement methodologies.ESSENTIALS SKILLS/QUALIFICATIONS: 5 years plus Azure Active Directory experience (Essential) Working Knowledge and implementation experience of Azure Dev Ops and Dev Test Labs Azure Virtual Desktop knowledge and implementation experience (Nerdio) Azure Cloud Infrastructure Knowledge Infrastructure as a Code (knowledge and implementation experience) (IaC) CI/CD pipelines knowledge and understanding ARM templates / Bicep (knowledge and implementation experience) Microsoft Tiered Model Knowledge and how this impacts different tiered environments Azure Role & Functional based Security Delegation and Layers and Role Based Access Control Azure Networking Experience Azure Firewalls Experience Azure Security including Conditional Access Policies and Multi Factor Authentication and Privileged Identity Management Azure Virtual Machine Management Azure Storage Experience Azure Monitoring and log analytics Azure Enterprise and ADFS Application Provisioning Active Directory Connect / sync and Active Directory Federation Services Azure PowerShell scripting Microsoft Windows Server 2016, 2019 and 2022 experience Comfortable working with a Hybrid Joined Active Directory environment Group Policy Management and Conditional Access Policy Management Experience DNS, DHCP Experience Working knowledge and understand of PKI Services Scripting experience using BAT, PowerShell, C# and VB Scripts Awareness of Change and Release Management Strong communication skills both written and verbal Self-motivated with a positive attitude and comfortable working with ambiguity Good knowledge of MS Endpoint Management Good knowledge of Office 365 and Exchange OnlineDESIRABLE SKILLS/QUALIFICATIONS: Infrastructure Support experience/ background inc patching, backups and restores, Windows/Linux AD Sync and AD Connect Experience beneficial Azure Containers Azure Kubernetes Azure Endpoint Management / Intune Good knowledge across SCCM; WSUS; SCOM 2019; AGPM; Lumensions. ITIL Foundation certified with a broad experience across Service Management disciplines and Agile deliveryBenefits: Development through Training/Certification Put through DV clearance (including tax allowance) potential hybrid working (home and onsite) Joining a strong team with a wealth of knowledge and experienceIf you have the skill required, apply now "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full informationGlobal Technology Solutions is acting as an Employment Business in relation to this vacancy
SAP Technical Project Manager Luton / Hybrid / 6 Months £585.00 per day Outside IR35 Enterprise Architecture initiatives within S4 HANA implementation The SAP Project Manager will be responsible for managing the Enterprise Architecture initiatives and deliverables within the S$ HANA programme. This includes planning, executing, and finalizing initiatives according to strict deadlines. Key Accountabilities/Responsibilities Manage SAP enterprise architecture initiatives & deliverables. Develop and maintain project plans and timelines, tracking project milestones and deliverables and addressing any issues or risks that may arise. Identify and manage project dependencies and critical path. Estimate the resources and participants needed to achieve project goals. Manage and drive the transition of an Enterprise Architecture Management (EAM) tool to Business As Usual (BAU), including handover to off-shore support. Manage and roll-out of EAM to new user groups Facilitate Management and Steering Groups, driving agreed actions to conclusion. Oversee testing and quality assurance activities to ensure the reliability, performance, and scalability of the solutions. Skills &Experience Minimum of 5 years of proven experience of project managing SAP enterprise architecture initiatives & deliverables Experience of driving the transition of an Enterprise Architecture Management (EAM) tool to Business As Usual (BAU), including handover to off-shore support. Experience in supporting the Head of Architecture ERP with deliverables & Initiatives. Effective communication and consulting skills to work with a diverse range of partners. Excellent leadership, communication, and stakeholder management skills- flexible approach Solid analytical and problem-solving abilities, with a keen attention to detail. Ability to work in a fast-paced, team-oriented environment. Experience in working with cross-functional teams and stakeholders. Desirable Experience in SAP ACTIVATE, traditional and agile delivery methods, including familiarity with SAFe. Project / Programme Management certifications. Experience working in a global organization where collaborators and project team members are geographically dispersed. Knowledge of SAP systems and enterprise architecture principles. Experience of collaboration platforms for project delivery e.g., Jira, PPM tools, testing tools Osirian Consulting is committed to working with our clients to promote equality and diversity in the workplace. We encourage and welcome applicants from all backgrounds and all sections of the community, and will never discriminate on the basis of race, gender, disability, or any other protected characteristic. Please be aware that due to the high number of applications we receive, unfortunately we cannot respond to each application individually. If you do not hear back from one of our consultants within 14 days, then unfortunately you have not been shortlisted for this role. Osirian Consulting is acting as a recruitment business in relation to this role
Apr 12, 2024
Contractor
SAP Technical Project Manager Luton / Hybrid / 6 Months £585.00 per day Outside IR35 Enterprise Architecture initiatives within S4 HANA implementation The SAP Project Manager will be responsible for managing the Enterprise Architecture initiatives and deliverables within the S$ HANA programme. This includes planning, executing, and finalizing initiatives according to strict deadlines. Key Accountabilities/Responsibilities Manage SAP enterprise architecture initiatives & deliverables. Develop and maintain project plans and timelines, tracking project milestones and deliverables and addressing any issues or risks that may arise. Identify and manage project dependencies and critical path. Estimate the resources and participants needed to achieve project goals. Manage and drive the transition of an Enterprise Architecture Management (EAM) tool to Business As Usual (BAU), including handover to off-shore support. Manage and roll-out of EAM to new user groups Facilitate Management and Steering Groups, driving agreed actions to conclusion. Oversee testing and quality assurance activities to ensure the reliability, performance, and scalability of the solutions. Skills &Experience Minimum of 5 years of proven experience of project managing SAP enterprise architecture initiatives & deliverables Experience of driving the transition of an Enterprise Architecture Management (EAM) tool to Business As Usual (BAU), including handover to off-shore support. Experience in supporting the Head of Architecture ERP with deliverables & Initiatives. Effective communication and consulting skills to work with a diverse range of partners. Excellent leadership, communication, and stakeholder management skills- flexible approach Solid analytical and problem-solving abilities, with a keen attention to detail. Ability to work in a fast-paced, team-oriented environment. Experience in working with cross-functional teams and stakeholders. Desirable Experience in SAP ACTIVATE, traditional and agile delivery methods, including familiarity with SAFe. Project / Programme Management certifications. Experience working in a global organization where collaborators and project team members are geographically dispersed. Knowledge of SAP systems and enterprise architecture principles. Experience of collaboration platforms for project delivery e.g., Jira, PPM tools, testing tools Osirian Consulting is committed to working with our clients to promote equality and diversity in the workplace. We encourage and welcome applicants from all backgrounds and all sections of the community, and will never discriminate on the basis of race, gender, disability, or any other protected characteristic. Please be aware that due to the high number of applications we receive, unfortunately we cannot respond to each application individually. If you do not hear back from one of our consultants within 14 days, then unfortunately you have not been shortlisted for this role. Osirian Consulting is acting as a recruitment business in relation to this role
Are you looking for a new opportunity as a Senior Technical Analyst, within Infrastructure Services? This is a brilliant opportunity for a Senior Technical Analyst, Infrastructure Services, to join our industry leading client based in the Cheshire area! The role will report into the EMEA/ APAC IT Data Centre/Operations Manager, serving as technical experts and participate in or oversee a variety of analytical and technical assignments that provide for problem diagnosis and solutions documentation, implementation, administration, support, and maintenance of a variety of hardware and software products in an information technology infrastructure environment. The role is broadly split between providing day to day operational support for existing infrastructure services and users of those services, and project-based work leading to the development and deployment of new infrastructure services or EOL activities. The role will also have the following responsibilities: Direct research on potential technology solutions. Keep current with the latest technologies. Practice asset management for IT hardware, software, and equipment. Benchmark, analyse, report on, and make recommendations for the improvement and growth of the Regional IT infrastructure and IT systems. Providing support, monitoring and maintenance of UK Data Centre and other EMEA site infrastructure and services for remote associates. Design, implementation, support, monitoring and maintenance of infrastructure software platforms, including but not limited to client operating systems, networking, messaging, reporting platforms and all other software-based systems. The ideal Senior Technical Analyst, Infrastructure Services, based in the Cheshire area, will have previous experience within a similar role, along with: Strong, proven Cisco networking hands-on skills. Knowledge of Windows client O/S and infrastructure platforms in an enterprise environment to include - O Image deployment O Virtualisation (VMware) O Data Protection (Veeam) O BAU & troubleshooting O MFA configuration O Disk encryption technologies O Patching Knowledge of network environments and concepts such as TCP/IP, DHCP, DNS, Active Directory. This is an exciting opportunity for a Senior Technical Analyst, Infrastructure Services, based in the Cheshire area, to join a company where you can develop your career and play an integral role within the business to help it grow. APPLY NOW for the Senior Technical Analyst, Infrastructure Services, based in the Cheshire area by sending your CV to (url removed) or call on (phone number removed) or (phone number removed)
Apr 12, 2024
Full time
Are you looking for a new opportunity as a Senior Technical Analyst, within Infrastructure Services? This is a brilliant opportunity for a Senior Technical Analyst, Infrastructure Services, to join our industry leading client based in the Cheshire area! The role will report into the EMEA/ APAC IT Data Centre/Operations Manager, serving as technical experts and participate in or oversee a variety of analytical and technical assignments that provide for problem diagnosis and solutions documentation, implementation, administration, support, and maintenance of a variety of hardware and software products in an information technology infrastructure environment. The role is broadly split between providing day to day operational support for existing infrastructure services and users of those services, and project-based work leading to the development and deployment of new infrastructure services or EOL activities. The role will also have the following responsibilities: Direct research on potential technology solutions. Keep current with the latest technologies. Practice asset management for IT hardware, software, and equipment. Benchmark, analyse, report on, and make recommendations for the improvement and growth of the Regional IT infrastructure and IT systems. Providing support, monitoring and maintenance of UK Data Centre and other EMEA site infrastructure and services for remote associates. Design, implementation, support, monitoring and maintenance of infrastructure software platforms, including but not limited to client operating systems, networking, messaging, reporting platforms and all other software-based systems. The ideal Senior Technical Analyst, Infrastructure Services, based in the Cheshire area, will have previous experience within a similar role, along with: Strong, proven Cisco networking hands-on skills. Knowledge of Windows client O/S and infrastructure platforms in an enterprise environment to include - O Image deployment O Virtualisation (VMware) O Data Protection (Veeam) O BAU & troubleshooting O MFA configuration O Disk encryption technologies O Patching Knowledge of network environments and concepts such as TCP/IP, DHCP, DNS, Active Directory. This is an exciting opportunity for a Senior Technical Analyst, Infrastructure Services, based in the Cheshire area, to join a company where you can develop your career and play an integral role within the business to help it grow. APPLY NOW for the Senior Technical Analyst, Infrastructure Services, based in the Cheshire area by sending your CV to (url removed) or call on (phone number removed) or (phone number removed)
Trapeze Recruitment Services Limited
Margate, Kent
Working for a globally recognised toy brand, you will manage the data analytics for all brand websites and digital channels, leveraging data-driven insights to support strategic decision-making within the business. General duties to include: Managing all analytics across all web channels including the measurement and analysis of website performance, identifying problem areas and testing opportunities to improve customer journey and optimisation Transforming raw data into actionable intelligence that drives business success Collaborate with key stakeholders to understand business objectives and translate them into data requirements. Support stakeholders with informed decision-making through insight and analysis, influencing and bringing new innovative ideas and recommendations to them Define and enforce data governance policies to ensure data accuracy, security and compliance. Develop automated reporting suites and eye-catching dashboards, ensuring suitability for relevant stakeholders Monitor and measure tests (evaluating results) looking at conversion lifts, commercial impact and customer insight Manage Google Analytics for the business, from BAU requirements to long-term strategy and project implementations Planning and implementation of tracking via Google Tag Manager, ensuring a high standard of data integrity through accurate and relevant tag management and tracking Key Skills and Experience: At least 3 years of digital analytics experience Extensive experience with Google Analytics or Adobe Analytics Ability to communicate complex data and ideas into digestible information Experience in user journey analysis Experience working with data visualisation tools and reporting tools and multi-channel digital data Experience with Bloomreach Engagement or other customer data platforms is beneficial Building relationships with stakeholders at all levels Experience in tag management Comfortable working with data, analysis and reporting Calm, proactive and confident demeanour Ability to be flexible, and adapt to new techniques and leverage trends Strong communication and collaboration skills Remuneration & Benefits Competitive salary Early finish Friday 25 days' holiday + bank holidays Great working environment Only suitable candidates will be directly contacted about this position, and we will not store or process the data of candidates in any way unless consent has been obtained.
Apr 12, 2024
Full time
Working for a globally recognised toy brand, you will manage the data analytics for all brand websites and digital channels, leveraging data-driven insights to support strategic decision-making within the business. General duties to include: Managing all analytics across all web channels including the measurement and analysis of website performance, identifying problem areas and testing opportunities to improve customer journey and optimisation Transforming raw data into actionable intelligence that drives business success Collaborate with key stakeholders to understand business objectives and translate them into data requirements. Support stakeholders with informed decision-making through insight and analysis, influencing and bringing new innovative ideas and recommendations to them Define and enforce data governance policies to ensure data accuracy, security and compliance. Develop automated reporting suites and eye-catching dashboards, ensuring suitability for relevant stakeholders Monitor and measure tests (evaluating results) looking at conversion lifts, commercial impact and customer insight Manage Google Analytics for the business, from BAU requirements to long-term strategy and project implementations Planning and implementation of tracking via Google Tag Manager, ensuring a high standard of data integrity through accurate and relevant tag management and tracking Key Skills and Experience: At least 3 years of digital analytics experience Extensive experience with Google Analytics or Adobe Analytics Ability to communicate complex data and ideas into digestible information Experience in user journey analysis Experience working with data visualisation tools and reporting tools and multi-channel digital data Experience with Bloomreach Engagement or other customer data platforms is beneficial Building relationships with stakeholders at all levels Experience in tag management Comfortable working with data, analysis and reporting Calm, proactive and confident demeanour Ability to be flexible, and adapt to new techniques and leverage trends Strong communication and collaboration skills Remuneration & Benefits Competitive salary Early finish Friday 25 days' holiday + bank holidays Great working environment Only suitable candidates will be directly contacted about this position, and we will not store or process the data of candidates in any way unless consent has been obtained.
Contract - Sailpoint IAM Test Manager/Tester - Remote/ Edinburgh/ London - 6 months - Outside IR35 Role: Sailpoint IAM Test Manager/Tester Location: Remote/ Edinburgh/ London (occasional travel may be required) Job type: Contract Duration: 6 months initial - Outside IR35 Document a Test Strategy for SailPoint including Test Phases FT/NFT/Integration/System Test/Acceptance test etc. Writing (or coordinating the writing of) UAT and regression test scenarios/test cases/scripts. (through understanding requirements and business process) Identifying edge cases (working with SMEs and BA) and develop test cases Coordinate the test cases with the RTM for full traceability through requirements to business sign-off - test governance deliverables. Reporting the progress and outcomes of unit testing Feed into plans for stress test/smoke testing Coordinating testing with SMEs/business testers (UAT and regression) Build a Knowledge Transfer plan Reporting the progress and outcomes of UAT and regression testing (metrics, burndown charts etc) Coordinating with workstream/tech leads in defect management (feeding into process improvement changes where required) Transfer to BAU - Implementation for version updates, patching etc. Banking or financial services background is preferable. Please feel free to contact myself - Daisy Nguyen at Gibbs Hybrid for a confidential chat to know more details about the role. Please also note: Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.
Apr 11, 2024
Full time
Contract - Sailpoint IAM Test Manager/Tester - Remote/ Edinburgh/ London - 6 months - Outside IR35 Role: Sailpoint IAM Test Manager/Tester Location: Remote/ Edinburgh/ London (occasional travel may be required) Job type: Contract Duration: 6 months initial - Outside IR35 Document a Test Strategy for SailPoint including Test Phases FT/NFT/Integration/System Test/Acceptance test etc. Writing (or coordinating the writing of) UAT and regression test scenarios/test cases/scripts. (through understanding requirements and business process) Identifying edge cases (working with SMEs and BA) and develop test cases Coordinate the test cases with the RTM for full traceability through requirements to business sign-off - test governance deliverables. Reporting the progress and outcomes of unit testing Feed into plans for stress test/smoke testing Coordinating testing with SMEs/business testers (UAT and regression) Build a Knowledge Transfer plan Reporting the progress and outcomes of UAT and regression testing (metrics, burndown charts etc) Coordinating with workstream/tech leads in defect management (feeding into process improvement changes where required) Transfer to BAU - Implementation for version updates, patching etc. Banking or financial services background is preferable. Please feel free to contact myself - Daisy Nguyen at Gibbs Hybrid for a confidential chat to know more details about the role. Please also note: Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.
Supplier Portal Integartion SME - HSBC Description Big Bank Funding. FinTech Thinking. Technology teams in the UK work closely with our global businesses to help design and build digital services that allow our millions of customers around the world, to bank quickly, simply and securely. They also run and manage our IT infrastructure, data centres and core banking systems that power the world's leading international bank. Our multi-disciplined teams include: DevOps engineers, IT architects, front and back end developers, infrastructure specialists, cyber experts, as well as project and programme managers. Responsibilities: Procurement IT need a Supplier Portal Integration SME to support the Procure to Pay Process with an "expert" understanding of the domain Procurement use Tradeshift as a managed service for e-invoicing integration for third party spend Tradeshift is tightly integrated with Oracle Fusion for PO and Invoice electronic exchange Tradeshift is a strategic platform needing further expansion to global markets integrated to Oracle Fusion Tradeshift may expand to other ERP solutions such as Coupa over time Qualifications Essential Skillset/Experience: Proven experience in Procurement technology, primarily Source to Pay with implementation of Tier 1 IT solutions (Coupa, SAP, Oracle etc.) Previous Tradeshift integration experience with ERP preferably Oracle Fusion. This could include experience of other solutions such as Tungsten End to end configuration design understanding of Oracle Procure to Pay and Supplier Portal and their file transmission capabilities Able to document design, perform configuration, integration to ERP, test and release Tradeshift change and country on-boarding Understanding of FS Change Management process and service management principles Ability to perform change orders costings and ensure alignment to banking guidelines Manage an offshore BAU team, ensure training, SME guidance and continuous upskilling team An understanding of IT service ownership including Tradeshift resilience, cyber, security and IT risks management Ability to perform IT advisory for HSBC for best practice in simplifying bank processes, ensuring Tradeshift solution data integrity remains strong Excellent communication skills as leading stakeholder workshops and meetings will be mandatory (including System Integrator experience) Contribute in how to best implement a production support model. Core understanding of Agile Methodology and Change Management processes Work closely with IT project management and IT operational teams providing support and guidance. Absorb other Procurement IT remit
Aug 15, 2023
Full time
Supplier Portal Integartion SME - HSBC Description Big Bank Funding. FinTech Thinking. Technology teams in the UK work closely with our global businesses to help design and build digital services that allow our millions of customers around the world, to bank quickly, simply and securely. They also run and manage our IT infrastructure, data centres and core banking systems that power the world's leading international bank. Our multi-disciplined teams include: DevOps engineers, IT architects, front and back end developers, infrastructure specialists, cyber experts, as well as project and programme managers. Responsibilities: Procurement IT need a Supplier Portal Integration SME to support the Procure to Pay Process with an "expert" understanding of the domain Procurement use Tradeshift as a managed service for e-invoicing integration for third party spend Tradeshift is tightly integrated with Oracle Fusion for PO and Invoice electronic exchange Tradeshift is a strategic platform needing further expansion to global markets integrated to Oracle Fusion Tradeshift may expand to other ERP solutions such as Coupa over time Qualifications Essential Skillset/Experience: Proven experience in Procurement technology, primarily Source to Pay with implementation of Tier 1 IT solutions (Coupa, SAP, Oracle etc.) Previous Tradeshift integration experience with ERP preferably Oracle Fusion. This could include experience of other solutions such as Tungsten End to end configuration design understanding of Oracle Procure to Pay and Supplier Portal and their file transmission capabilities Able to document design, perform configuration, integration to ERP, test and release Tradeshift change and country on-boarding Understanding of FS Change Management process and service management principles Ability to perform change orders costings and ensure alignment to banking guidelines Manage an offshore BAU team, ensure training, SME guidance and continuous upskilling team An understanding of IT service ownership including Tradeshift resilience, cyber, security and IT risks management Ability to perform IT advisory for HSBC for best practice in simplifying bank processes, ensuring Tradeshift solution data integrity remains strong Excellent communication skills as leading stakeholder workshops and meetings will be mandatory (including System Integrator experience) Contribute in how to best implement a production support model. Core understanding of Agile Methodology and Change Management processes Work closely with IT project management and IT operational teams providing support and guidance. Absorb other Procurement IT remit
Our Tier 1 Banking clients are looking for an IT Operations Manager to join their growing team This role will operate a Hybrid working model with 2 days onsite in London The IT Operations Manager will be responsible for the delivery of day to day IT services The role will be responsible for managing the day-to-day workload across the teams ensuring IT services are delivered to the business according to the agreed SLAs. The IT Operations Manager will be responsible for the introduction and decommissioning of new and retiring services from a day-to-day support perspective and the continual improvement of current services. Key responsibilities and accountabilities Responsible for the transition of projects and changes into the IT Operations team ensuring a service model is defined and implemented Service Operations Responsible for the delivery of day-to-day IT services Oversee and supervise the Service Desk/Desktop support, access management and 2nd line analysts and manage the day-to-day workload Monitor the ticket queues, manage priorities and ensure that SLA's are met Manage, support and develop the service desk including the management of shift patterns to support the business during agreed service hours and to agreed SLAs Management of BAU IT budget including IT stock and purchasing Management of 3rd party vendors to vendor management framework including service reviews and governance Management of business escalations ensuring customer satisfaction Responsible for the maintenance of the IT DR/Operational Resilience plans including annual testing and invocation Responsible for the management of IT technical debt, including the delivery of maintenance to ensure all services remain in support Continual Service Improvement Ensure opportunities for improvement are identified through quality assurance, trend analysis and feedback Delivery of continual improvement of Technology services and processes for staff and customers Drive maturity in IT processes including standardization of repeatable processes Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Sep 24, 2022
Full time
Our Tier 1 Banking clients are looking for an IT Operations Manager to join their growing team This role will operate a Hybrid working model with 2 days onsite in London The IT Operations Manager will be responsible for the delivery of day to day IT services The role will be responsible for managing the day-to-day workload across the teams ensuring IT services are delivered to the business according to the agreed SLAs. The IT Operations Manager will be responsible for the introduction and decommissioning of new and retiring services from a day-to-day support perspective and the continual improvement of current services. Key responsibilities and accountabilities Responsible for the transition of projects and changes into the IT Operations team ensuring a service model is defined and implemented Service Operations Responsible for the delivery of day-to-day IT services Oversee and supervise the Service Desk/Desktop support, access management and 2nd line analysts and manage the day-to-day workload Monitor the ticket queues, manage priorities and ensure that SLA's are met Manage, support and develop the service desk including the management of shift patterns to support the business during agreed service hours and to agreed SLAs Management of BAU IT budget including IT stock and purchasing Management of 3rd party vendors to vendor management framework including service reviews and governance Management of business escalations ensuring customer satisfaction Responsible for the maintenance of the IT DR/Operational Resilience plans including annual testing and invocation Responsible for the management of IT technical debt, including the delivery of maintenance to ensure all services remain in support Continual Service Improvement Ensure opportunities for improvement are identified through quality assurance, trend analysis and feedback Delivery of continual improvement of Technology services and processes for staff and customers Drive maturity in IT processes including standardization of repeatable processes Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
The Team The CRM Project Manager will be part of the Engagement Directorate, which is also comprised of Membership Development, Communications & Policy, and Monitoring, Evaluation & Learning functions. The role will work alongside all areas of the organisation. This is a new role, created in recognition of the organisation's commitment to embed and enhance data-driven decision making and engagement with our audiences. Development of our current CRM system, Salesforce, will play a pivotal role in our delivery and service moving forward. Role Purpose To lead the development and utilisation of our new Salesforce estate. We are looking for an experienced CRM Project Manager who understands how to champion Salesforce to deliver positive outcomes for our audiences and organisational impact and success. You will bring with you hands-on Salesforce project management expertise, as well as experience across business analysis, stakeholder management, data and data protection, IT, and system integration. You will be comfortable managing multiple work streams, managing our Salesforce partner, and working alongside our wider colleagues to define and deliver our CRM needs. You will work across the full project lifecycle as well as the transition into BAU, ongoing change management, user training and ongoing support - ensuring an embedded refreshed Salesforce estate. Knowledge, Skills and Experience Experience in project delivery and managing projects across multi-site organisations, both larger multi-year projects as well as smaller quick start projects (E). Experience in, and a good understanding of, both the front-end and back-end of the Salesforce estate including Nonprofit products (E). Experience in managing Salesforce configuration, integration, and implementation projects - proven knowledge of the Salesforce development lifecycle, process and workflow capabilities, apps and best practice design and practices (E). A passionate advocate and champion for Salesforce and the power of CRM systems to help us achieve our goals, working alongside and developing knowledgeable teams (E). Experience of managing data migration and parallel running phases in technical projects (E). Knowledgeable in Salesforce system testing and business acceptance (E). Experience with data collection, cleansing, loading tools/apps and processes (E). Experience with journey mapping, data, process, and workflow mapping (E). Demonstrates understanding of, and responding to, different viewpoints and taking a crossorganisational perspective - with the ability to motivate, collaborate with, and support diverse teams (E). Excellent communication skills. Ability to interact with both IT and non-IT staff at all levels and manage third-party partners and suppliers (E). Capable of producing technical documents, proposals, reports, guides, project plans, etc. (E). Proven experience of budgetary control and management, and risk and issue control and management (E). Experience of planning, monitoring, reporting, and delivering benefits and outcomes (E). Business analysis knowledge (E). Commercial awareness and ability to manage for value (E). Detailed knowledge of the Data Protection Regulations (including GDPR and PECR). (E). Experience of working in a charity or membership organisation (E). A broad understanding of digital products and services including websites and CMSs such as WordPress (D). Qualifications Degree in Business/operations management, IT/IS, Computer Science or equivalent - or able to demonstrate equivalent expertise and skills through experience (E) Salesforce Administrator Certified (D) Project management qualification (D) The successful candidate will have the above skills, experience, and attributes, together with relevant qualifications (E=essential, D=desirable):
Jan 08, 2022
Full time
The Team The CRM Project Manager will be part of the Engagement Directorate, which is also comprised of Membership Development, Communications & Policy, and Monitoring, Evaluation & Learning functions. The role will work alongside all areas of the organisation. This is a new role, created in recognition of the organisation's commitment to embed and enhance data-driven decision making and engagement with our audiences. Development of our current CRM system, Salesforce, will play a pivotal role in our delivery and service moving forward. Role Purpose To lead the development and utilisation of our new Salesforce estate. We are looking for an experienced CRM Project Manager who understands how to champion Salesforce to deliver positive outcomes for our audiences and organisational impact and success. You will bring with you hands-on Salesforce project management expertise, as well as experience across business analysis, stakeholder management, data and data protection, IT, and system integration. You will be comfortable managing multiple work streams, managing our Salesforce partner, and working alongside our wider colleagues to define and deliver our CRM needs. You will work across the full project lifecycle as well as the transition into BAU, ongoing change management, user training and ongoing support - ensuring an embedded refreshed Salesforce estate. Knowledge, Skills and Experience Experience in project delivery and managing projects across multi-site organisations, both larger multi-year projects as well as smaller quick start projects (E). Experience in, and a good understanding of, both the front-end and back-end of the Salesforce estate including Nonprofit products (E). Experience in managing Salesforce configuration, integration, and implementation projects - proven knowledge of the Salesforce development lifecycle, process and workflow capabilities, apps and best practice design and practices (E). A passionate advocate and champion for Salesforce and the power of CRM systems to help us achieve our goals, working alongside and developing knowledgeable teams (E). Experience of managing data migration and parallel running phases in technical projects (E). Knowledgeable in Salesforce system testing and business acceptance (E). Experience with data collection, cleansing, loading tools/apps and processes (E). Experience with journey mapping, data, process, and workflow mapping (E). Demonstrates understanding of, and responding to, different viewpoints and taking a crossorganisational perspective - with the ability to motivate, collaborate with, and support diverse teams (E). Excellent communication skills. Ability to interact with both IT and non-IT staff at all levels and manage third-party partners and suppliers (E). Capable of producing technical documents, proposals, reports, guides, project plans, etc. (E). Proven experience of budgetary control and management, and risk and issue control and management (E). Experience of planning, monitoring, reporting, and delivering benefits and outcomes (E). Business analysis knowledge (E). Commercial awareness and ability to manage for value (E). Detailed knowledge of the Data Protection Regulations (including GDPR and PECR). (E). Experience of working in a charity or membership organisation (E). A broad understanding of digital products and services including websites and CMSs such as WordPress (D). Qualifications Degree in Business/operations management, IT/IS, Computer Science or equivalent - or able to demonstrate equivalent expertise and skills through experience (E) Salesforce Administrator Certified (D) Project management qualification (D) The successful candidate will have the above skills, experience, and attributes, together with relevant qualifications (E=essential, D=desirable):
Role: Project Management Assistant Contracting Authority: Network Rail Contract Length: until 31st March 2021 Location: Cardiff - NR - Swindon SN1 -in office 2-3 days per week and work from home IR35: In scope Pay Rate: 400 (max umbrella) Minimum Requirement: Planning Rail - useful Org skills MS Office, Word, PowerPoint Take and share minutes, complete Excel spreadsheets Experience in the delivery of projects; with particular emphasis on the management of suppliers and stakeholders Experience of governance and risk control frameworks Good planning and organisational skills Strong leadership; people and communications skills Possess strong analytical skills with a proven ability to persuade and influence senior decision-making. Main Duties and Responsibilities: Management and delivery of plans to ensure all necessary preparation and execution tasks and dependencies are included. Ongoing management of those plans to achieve the delivery goals Work with key stakeholders to manage the deployment of all aspects of the project assigned to Identify and mitigate potential risks for delivery of products Operate as a full member of the team; supporting the Programme Director and other team members as directed Project Manage all aspects of specific work packages Working with stakeholders to ensure Design; Delivery; Technical Build; testing; MI requirements etc are managed and delivered to date and time Completion of detailed plan for the medium term including MSP; Resources; costs Completion of the detailed design phase to time and quality; working with the Design team to secure stakeholder sign-off at all stages. Development of stakeholder relationship with suppliers; including preparation of joint plans; proposals and any design and build documentation. Completion of the high-level plan through to Go Live and BAU handover. 1. Work as part of a project team, assisting to deliver projects to time, cost and quality through various phases in a safe and environmentally responsible manner. 2. Monitor and report programme and progress in accordance with project reporting systems and guidelines. 3. Develop and integrate, effective support systems to enable the Project Manager to manage and control change. 4. Process contractor possession and isolation applications so that they applications are complete and submitted to the prescribed time scales as directed. 5. Monitor contractor performance indicators and provide periodic progress reports. 6. Support the Project Management team in providing a safe working environment at all times during the execution of those projects under their responsibility. 7. Manage generic and site-specific methods of working and supply risk assessments to agreed timescales. 8. Monitor so that HSQE risk assessments have been carried out by the contractor, and monitor compliance. Comply with the Investment Competence Framework. REF: 49185
Nov 10, 2021
Contractor
Role: Project Management Assistant Contracting Authority: Network Rail Contract Length: until 31st March 2021 Location: Cardiff - NR - Swindon SN1 -in office 2-3 days per week and work from home IR35: In scope Pay Rate: 400 (max umbrella) Minimum Requirement: Planning Rail - useful Org skills MS Office, Word, PowerPoint Take and share minutes, complete Excel spreadsheets Experience in the delivery of projects; with particular emphasis on the management of suppliers and stakeholders Experience of governance and risk control frameworks Good planning and organisational skills Strong leadership; people and communications skills Possess strong analytical skills with a proven ability to persuade and influence senior decision-making. Main Duties and Responsibilities: Management and delivery of plans to ensure all necessary preparation and execution tasks and dependencies are included. Ongoing management of those plans to achieve the delivery goals Work with key stakeholders to manage the deployment of all aspects of the project assigned to Identify and mitigate potential risks for delivery of products Operate as a full member of the team; supporting the Programme Director and other team members as directed Project Manage all aspects of specific work packages Working with stakeholders to ensure Design; Delivery; Technical Build; testing; MI requirements etc are managed and delivered to date and time Completion of detailed plan for the medium term including MSP; Resources; costs Completion of the detailed design phase to time and quality; working with the Design team to secure stakeholder sign-off at all stages. Development of stakeholder relationship with suppliers; including preparation of joint plans; proposals and any design and build documentation. Completion of the high-level plan through to Go Live and BAU handover. 1. Work as part of a project team, assisting to deliver projects to time, cost and quality through various phases in a safe and environmentally responsible manner. 2. Monitor and report programme and progress in accordance with project reporting systems and guidelines. 3. Develop and integrate, effective support systems to enable the Project Manager to manage and control change. 4. Process contractor possession and isolation applications so that they applications are complete and submitted to the prescribed time scales as directed. 5. Monitor contractor performance indicators and provide periodic progress reports. 6. Support the Project Management team in providing a safe working environment at all times during the execution of those projects under their responsibility. 7. Manage generic and site-specific methods of working and supply risk assessments to agreed timescales. 8. Monitor so that HSQE risk assessments have been carried out by the contractor, and monitor compliance. Comply with the Investment Competence Framework. REF: 49185
Service Desk 24/7 To work alongside and assist the Acora 24/7 Team providing remote software, hardware and network problem resolutions to our clients. You will be based within our flagship Service Centre and will work within the Service operations team, supporting multiple clients - supported by the Shift Manager. Interfacing incidents, requests and problems impacting delivery of BAU services. Identifying and suggesting, improvements to the process and procedures used by the Service Desk and any trends or reoccurring issues that have been identified. Shift Pattern: 24/7 Team works on 4on4off pattern. This will comprise of 2 Day shifts followed by 2 night shifts and then 4 days off. There will be opportunities to work overtime when on standby. Responsibilities Acting as a point of contact for Technical escalations within the Service Desk Team, working alongside and feeding back resolutions to the team Managing incidents, requests and problems Providing a first class level of service by meeting or exceeding contractual SLAs, KPIs and Customer Satisfaction across all clients Ensure the highest level of troubleshooting is applied to every customer contact made through the use of agreed scripts and processes Supporting all modes of customer contact are monitored and responded to - Telephone calls, Emails, Self-service tickets Providing 1st and 2nd line remote support Recording and maintaining the knowledge and known error database Essential Skills: At least 1.5 years of experience within Service Desk remote support of corporate clients is essential Technical knowledge of and previous experience of supporting: Windows Operating Systems Office 365/Office Applications Microsoft Exchange Mobile Device Management Knowledge of remote working solutions (VPNs, Citrix and Amazon Workspaces) WHY ACORA? We offer competitive salaries A friendly and inclusive environment Great opportunities for career advancement, training and development via our Acora Career Framework including LinkedIn Learning for all our employees 23 days annual leave, Private Medical Individual cover; an established pension plan; free eye tests, buy and sell holiday, birthday leave and much more! Recently awarded One to Watch' accreditation by Sunday Times Best Companies to Work For Acora Overview We are a UK based, award winning, IT services and technology company with over 25 years' experience. We provide a range of IT support and Microsoft-centric, business software and cloud solutions to help mid-market organisations modernise their IT so they can compete and win in the digital economy. More than 300 clients trust us to take responsibility for part, or all, of their IT from solution design to support. Acora has its Head Office in Burgess Hill, West Sussex as well as locations in Bletchley and Solihull. We are growing, ambitious and hard working. Our desire is to be an employer of choice with happy and fulfilled employees. Training, development and wellbeing are important aspects of our people focus. Our Vision To provide the mid-market with an outstanding customer experience through innovation and great people and become the leading provider of IT services within 4 years. Privacy Policy In general, you can visit online without telling us who you are or revealing any information about yourself. There are times, however, when we may need information such as your name and e-mail address, to correspond with you and fulfil your request. Acora is fully compliant with the General Data Protection Regulation 2016.
Nov 05, 2021
Full time
Service Desk 24/7 To work alongside and assist the Acora 24/7 Team providing remote software, hardware and network problem resolutions to our clients. You will be based within our flagship Service Centre and will work within the Service operations team, supporting multiple clients - supported by the Shift Manager. Interfacing incidents, requests and problems impacting delivery of BAU services. Identifying and suggesting, improvements to the process and procedures used by the Service Desk and any trends or reoccurring issues that have been identified. Shift Pattern: 24/7 Team works on 4on4off pattern. This will comprise of 2 Day shifts followed by 2 night shifts and then 4 days off. There will be opportunities to work overtime when on standby. Responsibilities Acting as a point of contact for Technical escalations within the Service Desk Team, working alongside and feeding back resolutions to the team Managing incidents, requests and problems Providing a first class level of service by meeting or exceeding contractual SLAs, KPIs and Customer Satisfaction across all clients Ensure the highest level of troubleshooting is applied to every customer contact made through the use of agreed scripts and processes Supporting all modes of customer contact are monitored and responded to - Telephone calls, Emails, Self-service tickets Providing 1st and 2nd line remote support Recording and maintaining the knowledge and known error database Essential Skills: At least 1.5 years of experience within Service Desk remote support of corporate clients is essential Technical knowledge of and previous experience of supporting: Windows Operating Systems Office 365/Office Applications Microsoft Exchange Mobile Device Management Knowledge of remote working solutions (VPNs, Citrix and Amazon Workspaces) WHY ACORA? We offer competitive salaries A friendly and inclusive environment Great opportunities for career advancement, training and development via our Acora Career Framework including LinkedIn Learning for all our employees 23 days annual leave, Private Medical Individual cover; an established pension plan; free eye tests, buy and sell holiday, birthday leave and much more! Recently awarded One to Watch' accreditation by Sunday Times Best Companies to Work For Acora Overview We are a UK based, award winning, IT services and technology company with over 25 years' experience. We provide a range of IT support and Microsoft-centric, business software and cloud solutions to help mid-market organisations modernise their IT so they can compete and win in the digital economy. More than 300 clients trust us to take responsibility for part, or all, of their IT from solution design to support. Acora has its Head Office in Burgess Hill, West Sussex as well as locations in Bletchley and Solihull. We are growing, ambitious and hard working. Our desire is to be an employer of choice with happy and fulfilled employees. Training, development and wellbeing are important aspects of our people focus. Our Vision To provide the mid-market with an outstanding customer experience through innovation and great people and become the leading provider of IT services within 4 years. Privacy Policy In general, you can visit online without telling us who you are or revealing any information about yourself. There are times, however, when we may need information such as your name and e-mail address, to correspond with you and fulfil your request. Acora is fully compliant with the General Data Protection Regulation 2016.
Workday Systems Administrator - Finance Operations & Control Reports to: Finance Systems Manager This is a Full time permanent position Summary The Finance Systems Administrator reports to the Finance Systems Manager and works with the Finance Functional Leads in FP&A, Sourcing, Accounts Payables, Grants & Financials. Essentially the 2nd line of BAU support for Workday, taking full responsibility for the management and successful resolution of all BAU issues raised by functional leads and users alike, as well as the investigation and resolution of tactical fixes. This covers issues with the system itself as well as its interaction with other core systems such as Spirit (Logistics) and eProcurement (Punchout). Where possible, the Systems Administrator supports the Finance Systems Manager on work related to larger enhancements and in the strategic planning of the long-term evolution of the Workday ERP solution which will include strengthening relationships with Colleagues in HR, IT and the organisation as a whole. Key responsibilities These include but are not limited to: . Ownership of day to day Administration of Workday Financials. . Managinge discrete projects/ongoing initiatives for further development of Workday Financials and Workday Adaptive Planning system, including input into business cases for approval by committee . Logging of L3 development or incident tickets with our AMS provider CVS and Workday directly and overseeing these to conclusion while ensuring correct change management/testing protocol is followed . Supporting continuous improvement in Workday and being the system governance champion. . Carryingy out periodic system checks including utilisation reviews and making recommendations on potential issues or possible improvements. . Troubleshoot and prioritise systemic issues raised by our business users and tracking these via service now. . In conjunction with IT. Operations Carry out integration and upgrade testing as and when needed and help to resolve integration issues with internal data warehouse team. . Where appropriate and conjunction with the Finance Systems Manager & Business Process Owners make changes to Business Process as required . Whenre required create and troubleshoot new or tailor existing EIB's, provide guidance to users to help their understanding & resolve data load errors as required . Maintain and where applicable create standing data in Workday as per business requirement and in conjunction with data owner, including but not limited to Projects, Cost centres, spend categories, Purchase items with relevant hierarchies, custom work tags etc . Maintain and ensure Process control of Security access in conjunction with requesting manager in line with business evolutionary requirements. . Raise tickets as appropriate with Workday support and follow through to conclusion ensuring relevant learning is centrally captured. . Where necessary Liaise with Workday and the Financial Systems Manager on configuration changes, ensuring appropriate CAB methodology is followed. . Support the Finance Subject Matter Experts (SMEs') in reviewing their team & user manuals in all Financial areas including Financial Accounting, Accounts Payables, Accounts Receivables, Expenses, Grants, & Sourcing and Financial planning & Analysis. . Work with the Financial systems manager to CoordinatioCo-ordinaten and drive further system changes and enhancements as appropriate . Curate and provide guidance to SME, enhancing their knowledge and subsequent system guides to retain organisational memory and Knowledge base. Key experience and competencies The post holder should embody and demonstrate our core values: bold, imaginative, open, dynamic and collegial, in addition to the following: Essential Qualifications, experience and competencies: . Have current workday Systems Administration Knowledge . Demonstrate initiative, a positive attitude and ability to work unsupervised, when required stand in for the Finance Systems Manager . Be innately Collaborative and have a curious nature and customer focus. . Willingness to foster professional relationships with customers & Colleagues . Can articulate abstract ideas and simplify complex system concepts . Have a comprehensive understanding of workday security Domain workings . Willingness to work in and sometimes lead mini projects in a collaborative environment as and when required. . Ability to write reports at Simple, Advanced levels including Calculated fields, Matrix & Composite Reports also desirable. . Be comfortable in troubleshooting and diagnosing technical system issues using a structured methodology. . Genuine interest in becoming more than a workday expert looking to continue to grow value in influencing and collaboration at all levels. Desirable Qualifications, experience and competencies: . Finance background/qualified . Ability to think technically and dissect larger issues . Recognised Workday Qualifications
Nov 05, 2021
Full time
Workday Systems Administrator - Finance Operations & Control Reports to: Finance Systems Manager This is a Full time permanent position Summary The Finance Systems Administrator reports to the Finance Systems Manager and works with the Finance Functional Leads in FP&A, Sourcing, Accounts Payables, Grants & Financials. Essentially the 2nd line of BAU support for Workday, taking full responsibility for the management and successful resolution of all BAU issues raised by functional leads and users alike, as well as the investigation and resolution of tactical fixes. This covers issues with the system itself as well as its interaction with other core systems such as Spirit (Logistics) and eProcurement (Punchout). Where possible, the Systems Administrator supports the Finance Systems Manager on work related to larger enhancements and in the strategic planning of the long-term evolution of the Workday ERP solution which will include strengthening relationships with Colleagues in HR, IT and the organisation as a whole. Key responsibilities These include but are not limited to: . Ownership of day to day Administration of Workday Financials. . Managinge discrete projects/ongoing initiatives for further development of Workday Financials and Workday Adaptive Planning system, including input into business cases for approval by committee . Logging of L3 development or incident tickets with our AMS provider CVS and Workday directly and overseeing these to conclusion while ensuring correct change management/testing protocol is followed . Supporting continuous improvement in Workday and being the system governance champion. . Carryingy out periodic system checks including utilisation reviews and making recommendations on potential issues or possible improvements. . Troubleshoot and prioritise systemic issues raised by our business users and tracking these via service now. . In conjunction with IT. Operations Carry out integration and upgrade testing as and when needed and help to resolve integration issues with internal data warehouse team. . Where appropriate and conjunction with the Finance Systems Manager & Business Process Owners make changes to Business Process as required . Whenre required create and troubleshoot new or tailor existing EIB's, provide guidance to users to help their understanding & resolve data load errors as required . Maintain and where applicable create standing data in Workday as per business requirement and in conjunction with data owner, including but not limited to Projects, Cost centres, spend categories, Purchase items with relevant hierarchies, custom work tags etc . Maintain and ensure Process control of Security access in conjunction with requesting manager in line with business evolutionary requirements. . Raise tickets as appropriate with Workday support and follow through to conclusion ensuring relevant learning is centrally captured. . Where necessary Liaise with Workday and the Financial Systems Manager on configuration changes, ensuring appropriate CAB methodology is followed. . Support the Finance Subject Matter Experts (SMEs') in reviewing their team & user manuals in all Financial areas including Financial Accounting, Accounts Payables, Accounts Receivables, Expenses, Grants, & Sourcing and Financial planning & Analysis. . Work with the Financial systems manager to CoordinatioCo-ordinaten and drive further system changes and enhancements as appropriate . Curate and provide guidance to SME, enhancing their knowledge and subsequent system guides to retain organisational memory and Knowledge base. Key experience and competencies The post holder should embody and demonstrate our core values: bold, imaginative, open, dynamic and collegial, in addition to the following: Essential Qualifications, experience and competencies: . Have current workday Systems Administration Knowledge . Demonstrate initiative, a positive attitude and ability to work unsupervised, when required stand in for the Finance Systems Manager . Be innately Collaborative and have a curious nature and customer focus. . Willingness to foster professional relationships with customers & Colleagues . Can articulate abstract ideas and simplify complex system concepts . Have a comprehensive understanding of workday security Domain workings . Willingness to work in and sometimes lead mini projects in a collaborative environment as and when required. . Ability to write reports at Simple, Advanced levels including Calculated fields, Matrix & Composite Reports also desirable. . Be comfortable in troubleshooting and diagnosing technical system issues using a structured methodology. . Genuine interest in becoming more than a workday expert looking to continue to grow value in influencing and collaboration at all levels. Desirable Qualifications, experience and competencies: . Finance background/qualified . Ability to think technically and dissect larger issues . Recognised Workday Qualifications
Data Analyst - competitive salary and generous benefits package Online Retail Business, Manchester/Remote. We are currently recruiting for a Data Analyst to join a leading online retailer. The role: In this role you will be working to support teams across the Customer Experience domain through the use of data to derive insight that can be used to make changes to improve commercial performance. Understanding data and providing ad hoc analysis from our primary web analytics tool, Google Analytics. As well as evaluating and driving insights from other tools such as heat mapping, online user testing, user experience testing and session replay systems. You will be reporting on and offering insight into business split (A/B) testing as well as defining and creating dashboards to report on KPIs for stakeholders across the business. Lastly you will be responsible for BAU tagging through Google Tag Manager and support with the user testing process, primarily run by the Product and UX teams. About you: You have in-depth knowledge of Google Analytics or another web analytics platform including reporting and segmentation and have a background in retail ideally. You enjoy the diversity of working across multiple teams and have extensive experience using analytics packages in a commercial environment. Ideally, you'll have experience of Google Analytics however we will consider candidates that have experience of using other web analytics platforms. You will also have the following skills: Strong technical skills regarding data analysis and statistics Execute end-to-end analytics projects: gather and shape requirements, define success metrics, identify, and validate data sources and analysis methods, deliver insight and liaise with stakeholders to ensure the best recommendations are identified and delivered Team player with strong interpersonal, relationship-building, and stakeholder management skills Excellent understanding of commercial KPIs with strong ability in storytelling, providing proactive as well as reactive insight that will stop, start or change a course of action within the company Excellent communication skills (both verbal and written); the ability to convey complex analysis results clearly and with conviction to all levels of stakeholders Working knowledge in programming/Scripting tools such as Python/SQL Remote Working Primary place of work is in the centre of Manchester. However after a successful switch to remote working due to the covid crisis, flexible remote working opportunities are available. InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.
Nov 05, 2021
Full time
Data Analyst - competitive salary and generous benefits package Online Retail Business, Manchester/Remote. We are currently recruiting for a Data Analyst to join a leading online retailer. The role: In this role you will be working to support teams across the Customer Experience domain through the use of data to derive insight that can be used to make changes to improve commercial performance. Understanding data and providing ad hoc analysis from our primary web analytics tool, Google Analytics. As well as evaluating and driving insights from other tools such as heat mapping, online user testing, user experience testing and session replay systems. You will be reporting on and offering insight into business split (A/B) testing as well as defining and creating dashboards to report on KPIs for stakeholders across the business. Lastly you will be responsible for BAU tagging through Google Tag Manager and support with the user testing process, primarily run by the Product and UX teams. About you: You have in-depth knowledge of Google Analytics or another web analytics platform including reporting and segmentation and have a background in retail ideally. You enjoy the diversity of working across multiple teams and have extensive experience using analytics packages in a commercial environment. Ideally, you'll have experience of Google Analytics however we will consider candidates that have experience of using other web analytics platforms. You will also have the following skills: Strong technical skills regarding data analysis and statistics Execute end-to-end analytics projects: gather and shape requirements, define success metrics, identify, and validate data sources and analysis methods, deliver insight and liaise with stakeholders to ensure the best recommendations are identified and delivered Team player with strong interpersonal, relationship-building, and stakeholder management skills Excellent understanding of commercial KPIs with strong ability in storytelling, providing proactive as well as reactive insight that will stop, start or change a course of action within the company Excellent communication skills (both verbal and written); the ability to convey complex analysis results clearly and with conviction to all levels of stakeholders Working knowledge in programming/Scripting tools such as Python/SQL Remote Working Primary place of work is in the centre of Manchester. However after a successful switch to remote working due to the covid crisis, flexible remote working opportunities are available. InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.