Department of Work & Pensions
Newcastle Upon Tyne, Tyne And Wear
We are hiring for User Researchers to join our diverse and supportive User Research Team. This is Digital with Purpose. Our DWP Digital community is taking on a once-in-a-generation digital transformation. We're bringing together the best tech, tooling and in-house talent to design and build modern, simple-to-use products and services. Crucial public services like Universal Credit, Pensions, Benefits, Disability Services and Child Maintenance are already available to UK Citizens. But just how accessible are they? How well do they work for the millions of people that use them every day? Our User Researchers work directly with the people who access our support, advice, guidance, payments and services, to turn user needs into brilliant user-centric services. Who are we looking for? If you're an experienced user researcher, or a researcher with a good understanding of user experience and user needs we're interested. You'll need the communication skills to effectively convey findings and to influence decisions and stakeholders, to make sure we're putting our research and the needs of our users at the heart of the services we build, maintain and modernise. So, what can I expect as a User Researcher in DWP? You'll scope plan and facilitate a wide variety of user research projects from conception to delivery. Here in DWP Digital we're organised into agile project teams. You'll work with a project team, keeping them locked in on user centred design based on user needs and real user research. And when you need to work independently - you will. You will have the autonomy to generate new and useful insights and recommendations. Your work will influence future design decisions, and the overall accessibility, usability and performance of our services. We are passionate about improving our existing services and deliver innovative new ones, to provide better outcomes for every DWP user. Our User Research team - culture, learning & community. Our User Research community is well-established, but we continue to grow, and there is a clear progression pathway and opportunity to nurture your skills and career. We're also part of a collaborative UX/Product Design community, working with interaction designers, content designers and more to get better together. You'll have access to whatever learning works for you to keep you at the top of your UR game. And we continually evolve our research methodologies and tools, so we have the clearest understanding of our users and how our services are working. Details. Wages. Perks. We have roles in London, Birmingham, Blackpool, Leeds, Manchester, Newcastle, and Sheffield. We operate a hybrid working model with a mix of home working and some time in the office. In return for your skills, we offer a competitive salary of up to 43,347 for National locations and 47,986 for London. You'll be eligible for a brilliant civil service pension with employer contributions of 28.97%, worth up to 12,557 a year for National locations and 13,901 for London. You'll get a generous leave package starting at 26 days and rising to 31. Plus, all the usual bank holidays, and the option to take up to 3 extra days off a month on flexi leave. We also have a broad benefits package built around your work-life balance which includes: Flexible working, flexi hours and flexi days Hybrid working: some time in a hub with the team, some time at home Family-friendly policies Time off for volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, bills, days out and more Interest-free loans to buy a bike or a season ticket Sports and social activities Working in an award-winning environment and culture Professional development, coaching, mentoring and career progression opportunities Click 'Apply' for more information and to start an application on Civil Service Jobs.
Apr 15, 2024
Full time
We are hiring for User Researchers to join our diverse and supportive User Research Team. This is Digital with Purpose. Our DWP Digital community is taking on a once-in-a-generation digital transformation. We're bringing together the best tech, tooling and in-house talent to design and build modern, simple-to-use products and services. Crucial public services like Universal Credit, Pensions, Benefits, Disability Services and Child Maintenance are already available to UK Citizens. But just how accessible are they? How well do they work for the millions of people that use them every day? Our User Researchers work directly with the people who access our support, advice, guidance, payments and services, to turn user needs into brilliant user-centric services. Who are we looking for? If you're an experienced user researcher, or a researcher with a good understanding of user experience and user needs we're interested. You'll need the communication skills to effectively convey findings and to influence decisions and stakeholders, to make sure we're putting our research and the needs of our users at the heart of the services we build, maintain and modernise. So, what can I expect as a User Researcher in DWP? You'll scope plan and facilitate a wide variety of user research projects from conception to delivery. Here in DWP Digital we're organised into agile project teams. You'll work with a project team, keeping them locked in on user centred design based on user needs and real user research. And when you need to work independently - you will. You will have the autonomy to generate new and useful insights and recommendations. Your work will influence future design decisions, and the overall accessibility, usability and performance of our services. We are passionate about improving our existing services and deliver innovative new ones, to provide better outcomes for every DWP user. Our User Research team - culture, learning & community. Our User Research community is well-established, but we continue to grow, and there is a clear progression pathway and opportunity to nurture your skills and career. We're also part of a collaborative UX/Product Design community, working with interaction designers, content designers and more to get better together. You'll have access to whatever learning works for you to keep you at the top of your UR game. And we continually evolve our research methodologies and tools, so we have the clearest understanding of our users and how our services are working. Details. Wages. Perks. We have roles in London, Birmingham, Blackpool, Leeds, Manchester, Newcastle, and Sheffield. We operate a hybrid working model with a mix of home working and some time in the office. In return for your skills, we offer a competitive salary of up to 43,347 for National locations and 47,986 for London. You'll be eligible for a brilliant civil service pension with employer contributions of 28.97%, worth up to 12,557 a year for National locations and 13,901 for London. You'll get a generous leave package starting at 26 days and rising to 31. Plus, all the usual bank holidays, and the option to take up to 3 extra days off a month on flexi leave. We also have a broad benefits package built around your work-life balance which includes: Flexible working, flexi hours and flexi days Hybrid working: some time in a hub with the team, some time at home Family-friendly policies Time off for volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, bills, days out and more Interest-free loans to buy a bike or a season ticket Sports and social activities Working in an award-winning environment and culture Professional development, coaching, mentoring and career progression opportunities Click 'Apply' for more information and to start an application on Civil Service Jobs.
We are hiring for User Researchers to join our diverse and supportive User Research Team. This is Digital with Purpose. Our DWP Digital community is taking on a once-in-a-generation digital transformation. We're bringing together the best tech, tooling and in-house talent to design and build modern, simple-to-use products and services. Crucial public services like Universal Credit, Pensions, Benefits, Disability Services and Child Maintenance are already available to UK Citizens. But just how accessible are they? How well do they work for the millions of people that use them every day? Our User Researchers work directly with the people who access our support, advice, guidance, payments and services, to turn user needs into brilliant user-centric services. Who are we looking for? If you're an experienced user researcher, or a researcher with a good understanding of user experience and user needs we're interested. You'll need the communication skills to effectively convey findings and to influence decisions and stakeholders, to make sure we're putting our research and the needs of our users at the heart of the services we build, maintain and modernise. So, what can I expect as a User Researcher in DWP? You'll scope plan and facilitate a wide variety of user research projects from conception to delivery. Here in DWP Digital we're organised into agile project teams. You'll work with a project team, keeping them locked in on user centred design based on user needs and real user research. And when you need to work independently - you will. You will have the autonomy to generate new and useful insights and recommendations. Your work will influence future design decisions, and the overall accessibility, usability and performance of our services. We are passionate about improving our existing services and deliver innovative new ones, to provide better outcomes for every DWP user. Our User Research team - culture, learning & community. Our User Research community is well-established, but we continue to grow, and there is a clear progression pathway and opportunity to nurture your skills and career. We're also part of a collaborative UX/Product Design community, working with interaction designers, content designers and more to get better together. You'll have access to whatever learning works for you to keep you at the top of your UR game. And we continually evolve our research methodologies and tools, so we have the clearest understanding of our users and how our services are working. Details. Wages. Perks. We have roles in London, Birmingham, Blackpool, Leeds, Manchester, Newcastle, and Sheffield. We operate a hybrid working model with a mix of home working and some time in the office. In return for your skills, we offer a competitive salary of up to 43,347 for National locations and 47,986 for London. You'll be eligible for a brilliant civil service pension with employer contributions of 28.97%, worth up to 12,557 a year for National locations and 13,901 for London. You'll get a generous leave package starting at 26 days and rising to 31. Plus, all the usual bank holidays, and the option to take up to 3 extra days off a month on flexi leave. We also have a broad benefits package built around your work-life balance which includes: Flexible working, flexi hours and flexi days Hybrid working: some time in a hub with the team, some time at home Family-friendly policies Time off for volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, bills, days out and more Interest-free loans to buy a bike or a season ticket Sports and social activities Working in an award-winning environment and culture Professional development, coaching, mentoring and career progression opportunities Click 'Apply' for more information and to start an application on Civil Service Jobs.
Apr 15, 2024
Full time
We are hiring for User Researchers to join our diverse and supportive User Research Team. This is Digital with Purpose. Our DWP Digital community is taking on a once-in-a-generation digital transformation. We're bringing together the best tech, tooling and in-house talent to design and build modern, simple-to-use products and services. Crucial public services like Universal Credit, Pensions, Benefits, Disability Services and Child Maintenance are already available to UK Citizens. But just how accessible are they? How well do they work for the millions of people that use them every day? Our User Researchers work directly with the people who access our support, advice, guidance, payments and services, to turn user needs into brilliant user-centric services. Who are we looking for? If you're an experienced user researcher, or a researcher with a good understanding of user experience and user needs we're interested. You'll need the communication skills to effectively convey findings and to influence decisions and stakeholders, to make sure we're putting our research and the needs of our users at the heart of the services we build, maintain and modernise. So, what can I expect as a User Researcher in DWP? You'll scope plan and facilitate a wide variety of user research projects from conception to delivery. Here in DWP Digital we're organised into agile project teams. You'll work with a project team, keeping them locked in on user centred design based on user needs and real user research. And when you need to work independently - you will. You will have the autonomy to generate new and useful insights and recommendations. Your work will influence future design decisions, and the overall accessibility, usability and performance of our services. We are passionate about improving our existing services and deliver innovative new ones, to provide better outcomes for every DWP user. Our User Research team - culture, learning & community. Our User Research community is well-established, but we continue to grow, and there is a clear progression pathway and opportunity to nurture your skills and career. We're also part of a collaborative UX/Product Design community, working with interaction designers, content designers and more to get better together. You'll have access to whatever learning works for you to keep you at the top of your UR game. And we continually evolve our research methodologies and tools, so we have the clearest understanding of our users and how our services are working. Details. Wages. Perks. We have roles in London, Birmingham, Blackpool, Leeds, Manchester, Newcastle, and Sheffield. We operate a hybrid working model with a mix of home working and some time in the office. In return for your skills, we offer a competitive salary of up to 43,347 for National locations and 47,986 for London. You'll be eligible for a brilliant civil service pension with employer contributions of 28.97%, worth up to 12,557 a year for National locations and 13,901 for London. You'll get a generous leave package starting at 26 days and rising to 31. Plus, all the usual bank holidays, and the option to take up to 3 extra days off a month on flexi leave. We also have a broad benefits package built around your work-life balance which includes: Flexible working, flexi hours and flexi days Hybrid working: some time in a hub with the team, some time at home Family-friendly policies Time off for volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, bills, days out and more Interest-free loans to buy a bike or a season ticket Sports and social activities Working in an award-winning environment and culture Professional development, coaching, mentoring and career progression opportunities Click 'Apply' for more information and to start an application on Civil Service Jobs.
Department of Work & Pensions
Sheffield, Yorkshire
We are hiring for User Researchers to join our diverse and supportive User Research Team. This is Digital with Purpose. Our DWP Digital community is taking on a once-in-a-generation digital transformation. We're bringing together the best tech, tooling and in-house talent to design and build modern, simple-to-use products and services. Crucial public services like Universal Credit, Pensions, Benefits, Disability Services and Child Maintenance are already available to UK Citizens. But just how accessible are they? How well do they work for the millions of people that use them every day? Our User Researchers work directly with the people who access our support, advice, guidance, payments and services, to turn user needs into brilliant user-centric services. Who are we looking for? If you're an experienced user researcher, or a researcher with a good understanding of user experience and user needs we're interested. You'll need the communication skills to effectively convey findings and to influence decisions and stakeholders, to make sure we're putting our research and the needs of our users at the heart of the services we build, maintain and modernise. So, what can I expect as a User Researcher in DWP? You'll scope plan and facilitate a wide variety of user research projects from conception to delivery. Here in DWP Digital we're organised into agile project teams. You'll work with a project team, keeping them locked in on user centred design based on user needs and real user research. And when you need to work independently - you will. You will have the autonomy to generate new and useful insights and recommendations. Your work will influence future design decisions, and the overall accessibility, usability and performance of our services. We are passionate about improving our existing services and deliver innovative new ones, to provide better outcomes for every DWP user. Our User Research team - culture, learning & community. Our User Research community is well-established, but we continue to grow, and there is a clear progression pathway and opportunity to nurture your skills and career. We're also part of a collaborative UX/Product Design community, working with interaction designers, content designers and more to get better together. You'll have access to whatever learning works for you to keep you at the top of your UR game. And we continually evolve our research methodologies and tools, so we have the clearest understanding of our users and how our services are working. Details. Wages. Perks. We have roles in London, Birmingham, Blackpool, Leeds, Manchester, Newcastle, and Sheffield. We operate a hybrid working model with a mix of home working and some time in the office. In return for your skills, we offer a competitive salary of up to 43,347 for National locations and 47,986 for London. You'll be eligible for a brilliant civil service pension with employer contributions of 28.97%, worth up to 12,557 a year for National locations and 13,901 for London. You'll get a generous leave package starting at 26 days and rising to 31. Plus, all the usual bank holidays, and the option to take up to 3 extra days off a month on flexi leave. We also have a broad benefits package built around your work-life balance which includes: Flexible working, flexi hours and flexi days Hybrid working: some time in a hub with the team, some time at home Family-friendly policies Time off for volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, bills, days out and more Interest-free loans to buy a bike or a season ticket Sports and social activities Working in an award-winning environment and culture Professional development, coaching, mentoring and career progression opportunities Click 'Apply' for more information and to start an application on Civil Service Jobs.
Apr 15, 2024
Full time
We are hiring for User Researchers to join our diverse and supportive User Research Team. This is Digital with Purpose. Our DWP Digital community is taking on a once-in-a-generation digital transformation. We're bringing together the best tech, tooling and in-house talent to design and build modern, simple-to-use products and services. Crucial public services like Universal Credit, Pensions, Benefits, Disability Services and Child Maintenance are already available to UK Citizens. But just how accessible are they? How well do they work for the millions of people that use them every day? Our User Researchers work directly with the people who access our support, advice, guidance, payments and services, to turn user needs into brilliant user-centric services. Who are we looking for? If you're an experienced user researcher, or a researcher with a good understanding of user experience and user needs we're interested. You'll need the communication skills to effectively convey findings and to influence decisions and stakeholders, to make sure we're putting our research and the needs of our users at the heart of the services we build, maintain and modernise. So, what can I expect as a User Researcher in DWP? You'll scope plan and facilitate a wide variety of user research projects from conception to delivery. Here in DWP Digital we're organised into agile project teams. You'll work with a project team, keeping them locked in on user centred design based on user needs and real user research. And when you need to work independently - you will. You will have the autonomy to generate new and useful insights and recommendations. Your work will influence future design decisions, and the overall accessibility, usability and performance of our services. We are passionate about improving our existing services and deliver innovative new ones, to provide better outcomes for every DWP user. Our User Research team - culture, learning & community. Our User Research community is well-established, but we continue to grow, and there is a clear progression pathway and opportunity to nurture your skills and career. We're also part of a collaborative UX/Product Design community, working with interaction designers, content designers and more to get better together. You'll have access to whatever learning works for you to keep you at the top of your UR game. And we continually evolve our research methodologies and tools, so we have the clearest understanding of our users and how our services are working. Details. Wages. Perks. We have roles in London, Birmingham, Blackpool, Leeds, Manchester, Newcastle, and Sheffield. We operate a hybrid working model with a mix of home working and some time in the office. In return for your skills, we offer a competitive salary of up to 43,347 for National locations and 47,986 for London. You'll be eligible for a brilliant civil service pension with employer contributions of 28.97%, worth up to 12,557 a year for National locations and 13,901 for London. You'll get a generous leave package starting at 26 days and rising to 31. Plus, all the usual bank holidays, and the option to take up to 3 extra days off a month on flexi leave. We also have a broad benefits package built around your work-life balance which includes: Flexible working, flexi hours and flexi days Hybrid working: some time in a hub with the team, some time at home Family-friendly policies Time off for volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, bills, days out and more Interest-free loans to buy a bike or a season ticket Sports and social activities Working in an award-winning environment and culture Professional development, coaching, mentoring and career progression opportunities Click 'Apply' for more information and to start an application on Civil Service Jobs.
We are hiring for User Researchers to join our diverse and supportive User Research Team. This is Digital with Purpose. Our DWP Digital community is taking on a once-in-a-generation digital transformation. We're bringing together the best tech, tooling and in-house talent to design and build modern, simple-to-use products and services. Crucial public services like Universal Credit, Pensions, Benefits, Disability Services and Child Maintenance are already available to UK Citizens. But just how accessible are they? How well do they work for the millions of people that use them every day? Our User Researchers work directly with the people who access our support, advice, guidance, payments and services, to turn user needs into brilliant user-centric services. Who are we looking for? If you're an experienced user researcher, or a researcher with a good understanding of user experience and user needs we're interested. You'll need the communication skills to effectively convey findings and to influence decisions and stakeholders, to make sure we're putting our research and the needs of our users at the heart of the services we build, maintain and modernise. So, what can I expect as a User Researcher in DWP? You'll scope plan and facilitate a wide variety of user research projects from conception to delivery. Here in DWP Digital we're organised into agile project teams. You'll work with a project team, keeping them locked in on user centred design based on user needs and real user research. And when you need to work independently - you will. You will have the autonomy to generate new and useful insights and recommendations. Your work will influence future design decisions, and the overall accessibility, usability and performance of our services. We are passionate about improving our existing services and deliver innovative new ones, to provide better outcomes for every DWP user. Our User Research team - culture, learning & community. Our User Research community is well-established, but we continue to grow, and there is a clear progression pathway and opportunity to nurture your skills and career. We're also part of a collaborative UX/Product Design community, working with interaction designers, content designers and more to get better together. You'll have access to whatever learning works for you to keep you at the top of your UR game. And we continually evolve our research methodologies and tools, so we have the clearest understanding of our users and how our services are working. Details. Wages. Perks. We have roles in London, Birmingham, Blackpool, Leeds, Manchester, Newcastle, and Sheffield. We operate a hybrid working model with a mix of home working and some time in the office. In return for your skills, we offer a competitive salary of up to 43,347 for National locations and 47,986 for London. You'll be eligible for a brilliant civil service pension with employer contributions of 28.97%, worth up to 12,557 a year for National locations and 13,901 for London. You'll get a generous leave package starting at 26 days and rising to 31. Plus, all the usual bank holidays, and the option to take up to 3 extra days off a month on flexi leave. We also have a broad benefits package built around your work-life balance which includes: Flexible working, flexi hours and flexi days Hybrid working: some time in a hub with the team, some time at home Family-friendly policies Time off for volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, bills, days out and more Interest-free loans to buy a bike or a season ticket Sports and social activities Working in an award-winning environment and culture Professional development, coaching, mentoring and career progression opportunities Click 'Apply' for more information and to start an application on Civil Service Jobs.
Apr 15, 2024
Full time
We are hiring for User Researchers to join our diverse and supportive User Research Team. This is Digital with Purpose. Our DWP Digital community is taking on a once-in-a-generation digital transformation. We're bringing together the best tech, tooling and in-house talent to design and build modern, simple-to-use products and services. Crucial public services like Universal Credit, Pensions, Benefits, Disability Services and Child Maintenance are already available to UK Citizens. But just how accessible are they? How well do they work for the millions of people that use them every day? Our User Researchers work directly with the people who access our support, advice, guidance, payments and services, to turn user needs into brilliant user-centric services. Who are we looking for? If you're an experienced user researcher, or a researcher with a good understanding of user experience and user needs we're interested. You'll need the communication skills to effectively convey findings and to influence decisions and stakeholders, to make sure we're putting our research and the needs of our users at the heart of the services we build, maintain and modernise. So, what can I expect as a User Researcher in DWP? You'll scope plan and facilitate a wide variety of user research projects from conception to delivery. Here in DWP Digital we're organised into agile project teams. You'll work with a project team, keeping them locked in on user centred design based on user needs and real user research. And when you need to work independently - you will. You will have the autonomy to generate new and useful insights and recommendations. Your work will influence future design decisions, and the overall accessibility, usability and performance of our services. We are passionate about improving our existing services and deliver innovative new ones, to provide better outcomes for every DWP user. Our User Research team - culture, learning & community. Our User Research community is well-established, but we continue to grow, and there is a clear progression pathway and opportunity to nurture your skills and career. We're also part of a collaborative UX/Product Design community, working with interaction designers, content designers and more to get better together. You'll have access to whatever learning works for you to keep you at the top of your UR game. And we continually evolve our research methodologies and tools, so we have the clearest understanding of our users and how our services are working. Details. Wages. Perks. We have roles in London, Birmingham, Blackpool, Leeds, Manchester, Newcastle, and Sheffield. We operate a hybrid working model with a mix of home working and some time in the office. In return for your skills, we offer a competitive salary of up to 43,347 for National locations and 47,986 for London. You'll be eligible for a brilliant civil service pension with employer contributions of 28.97%, worth up to 12,557 a year for National locations and 13,901 for London. You'll get a generous leave package starting at 26 days and rising to 31. Plus, all the usual bank holidays, and the option to take up to 3 extra days off a month on flexi leave. We also have a broad benefits package built around your work-life balance which includes: Flexible working, flexi hours and flexi days Hybrid working: some time in a hub with the team, some time at home Family-friendly policies Time off for volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, bills, days out and more Interest-free loans to buy a bike or a season ticket Sports and social activities Working in an award-winning environment and culture Professional development, coaching, mentoring and career progression opportunities Click 'Apply' for more information and to start an application on Civil Service Jobs.
We are hiring for User Researchers to join our diverse and supportive User Research Team. This is Digital with Purpose. Our DWP Digital community is taking on a once-in-a-generation digital transformation. We're bringing together the best tech, tooling and in-house talent to design and build modern, simple-to-use products and services. Crucial public services like Universal Credit, Pensions, Benefits, Disability Services and Child Maintenance are already available to UK Citizens. But just how accessible are they? How well do they work for the millions of people that use them every day? Our User Researchers work directly with the people who access our support, advice, guidance, payments and services, to turn user needs into brilliant user-centric services. Who are we looking for? If you're an experienced user researcher, or a researcher with a good understanding of user experience and user needs we're interested. You'll need the communication skills to effectively convey findings and to influence decisions and stakeholders, to make sure we're putting our research and the needs of our users at the heart of the services we build, maintain and modernise. So, what can I expect as a User Researcher in DWP? You'll scope plan and facilitate a wide variety of user research projects from conception to delivery. Here in DWP Digital we're organised into agile project teams. You'll work with a project team, keeping them locked in on user centred design based on user needs and real user research. And when you need to work independently - you will. You will have the autonomy to generate new and useful insights and recommendations. Your work will influence future design decisions, and the overall accessibility, usability and performance of our services. We are passionate about improving our existing services and deliver innovative new ones, to provide better outcomes for every DWP user. Our User Research team - culture, learning & community. Our User Research community is well-established, but we continue to grow, and there is a clear progression pathway and opportunity to nurture your skills and career. We're also part of a collaborative UX/Product Design community, working with interaction designers, content designers and more to get better together. You'll have access to whatever learning works for you to keep you at the top of your UR game. And we continually evolve our research methodologies and tools, so we have the clearest understanding of our users and how our services are working. Details. Wages. Perks. We have roles in London, Birmingham, Blackpool, Leeds, Manchester, Newcastle, and Sheffield. We operate a hybrid working model with a mix of home working and some time in the office. In return for your skills, we offer a competitive salary of up to 43,347 for National locations and 47,986 for London. You'll be eligible for a brilliant civil service pension with employer contributions of 28.97%, worth up to 12,557 a year for National locations and 13,901 for London. You'll get a generous leave package starting at 26 days and rising to 31. Plus, all the usual bank holidays, and the option to take up to 3 extra days off a month on flexi leave. We also have a broad benefits package built around your work-life balance which includes: Flexible working, flexi hours and flexi days Hybrid working: some time in a hub with the team, some time at home Family-friendly policies Time off for volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, bills, days out and more Interest-free loans to buy a bike or a season ticket Sports and social activities Working in an award-winning environment and culture Professional development, coaching, mentoring and career progression opportunities Click 'Apply' for more information and to start an application on Civil Service Jobs.
Apr 15, 2024
Full time
We are hiring for User Researchers to join our diverse and supportive User Research Team. This is Digital with Purpose. Our DWP Digital community is taking on a once-in-a-generation digital transformation. We're bringing together the best tech, tooling and in-house talent to design and build modern, simple-to-use products and services. Crucial public services like Universal Credit, Pensions, Benefits, Disability Services and Child Maintenance are already available to UK Citizens. But just how accessible are they? How well do they work for the millions of people that use them every day? Our User Researchers work directly with the people who access our support, advice, guidance, payments and services, to turn user needs into brilliant user-centric services. Who are we looking for? If you're an experienced user researcher, or a researcher with a good understanding of user experience and user needs we're interested. You'll need the communication skills to effectively convey findings and to influence decisions and stakeholders, to make sure we're putting our research and the needs of our users at the heart of the services we build, maintain and modernise. So, what can I expect as a User Researcher in DWP? You'll scope plan and facilitate a wide variety of user research projects from conception to delivery. Here in DWP Digital we're organised into agile project teams. You'll work with a project team, keeping them locked in on user centred design based on user needs and real user research. And when you need to work independently - you will. You will have the autonomy to generate new and useful insights and recommendations. Your work will influence future design decisions, and the overall accessibility, usability and performance of our services. We are passionate about improving our existing services and deliver innovative new ones, to provide better outcomes for every DWP user. Our User Research team - culture, learning & community. Our User Research community is well-established, but we continue to grow, and there is a clear progression pathway and opportunity to nurture your skills and career. We're also part of a collaborative UX/Product Design community, working with interaction designers, content designers and more to get better together. You'll have access to whatever learning works for you to keep you at the top of your UR game. And we continually evolve our research methodologies and tools, so we have the clearest understanding of our users and how our services are working. Details. Wages. Perks. We have roles in London, Birmingham, Blackpool, Leeds, Manchester, Newcastle, and Sheffield. We operate a hybrid working model with a mix of home working and some time in the office. In return for your skills, we offer a competitive salary of up to 43,347 for National locations and 47,986 for London. You'll be eligible for a brilliant civil service pension with employer contributions of 28.97%, worth up to 12,557 a year for National locations and 13,901 for London. You'll get a generous leave package starting at 26 days and rising to 31. Plus, all the usual bank holidays, and the option to take up to 3 extra days off a month on flexi leave. We also have a broad benefits package built around your work-life balance which includes: Flexible working, flexi hours and flexi days Hybrid working: some time in a hub with the team, some time at home Family-friendly policies Time off for volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, bills, days out and more Interest-free loans to buy a bike or a season ticket Sports and social activities Working in an award-winning environment and culture Professional development, coaching, mentoring and career progression opportunities Click 'Apply' for more information and to start an application on Civil Service Jobs.
We are hiring for User Researchers to join our diverse and supportive User Research Team. This is Digital with Purpose. Our DWP Digital community is taking on a once-in-a-generation digital transformation. We're bringing together the best tech, tooling and in-house talent to design and build modern, simple-to-use products and services. Crucial public services like Universal Credit, Pensions, Benefits, Disability Services and Child Maintenance are already available to UK Citizens. But just how accessible are they? How well do they work for the millions of people that use them every day? Our User Researchers work directly with the people who access our support, advice, guidance, payments and services, to turn user needs into brilliant user-centric services. Who are we looking for? If you're an experienced user researcher, or a researcher with a good understanding of user experience and user needs we're interested. You'll need the communication skills to effectively convey findings and to influence decisions and stakeholders, to make sure we're putting our research and the needs of our users at the heart of the services we build, maintain and modernise. So, what can I expect as a User Researcher in DWP? You'll scope plan and facilitate a wide variety of user research projects from conception to delivery. Here in DWP Digital we're organised into agile project teams. You'll work with a project team, keeping them locked in on user centred design based on user needs and real user research. And when you need to work independently - you will. You will have the autonomy to generate new and useful insights and recommendations. Your work will influence future design decisions, and the overall accessibility, usability and performance of our services. We are passionate about improving our existing services and deliver innovative new ones, to provide better outcomes for every DWP user. Our User Research team - culture, learning & community. Our User Research community is well-established, but we continue to grow, and there is a clear progression pathway and opportunity to nurture your skills and career. We're also part of a collaborative UX/Product Design community, working with interaction designers, content designers and more to get better together. You'll have access to whatever learning works for you to keep you at the top of your UR game. And we continually evolve our research methodologies and tools, so we have the clearest understanding of our users and how our services are working. Details. Wages. Perks. We have roles in London, Birmingham, Blackpool, Leeds, Manchester, Newcastle, and Sheffield. We operate a hybrid working model with a mix of home working and some time in the office. In return for your skills, we offer a competitive salary of up to 43,347 for National locations and 47,986 for London. You'll be eligible for a brilliant civil service pension with employer contributions of 28.97%, worth up to 12,557 a year for National locations and 13,901 for London. You'll get a generous leave package starting at 26 days and rising to 31. Plus, all the usual bank holidays, and the option to take up to 3 extra days off a month on flexi leave. We also have a broad benefits package built around your work-life balance which includes: Flexible working, flexi hours and flexi days Hybrid working: some time in a hub with the team, some time at home Family-friendly policies Time off for volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, bills, days out and more Interest-free loans to buy a bike or a season ticket Sports and social activities Working in an award-winning environment and culture Professional development, coaching, mentoring and career progression opportunities Click 'Apply' for more information and to start an application on Civil Service Jobs.
Apr 15, 2024
Full time
We are hiring for User Researchers to join our diverse and supportive User Research Team. This is Digital with Purpose. Our DWP Digital community is taking on a once-in-a-generation digital transformation. We're bringing together the best tech, tooling and in-house talent to design and build modern, simple-to-use products and services. Crucial public services like Universal Credit, Pensions, Benefits, Disability Services and Child Maintenance are already available to UK Citizens. But just how accessible are they? How well do they work for the millions of people that use them every day? Our User Researchers work directly with the people who access our support, advice, guidance, payments and services, to turn user needs into brilliant user-centric services. Who are we looking for? If you're an experienced user researcher, or a researcher with a good understanding of user experience and user needs we're interested. You'll need the communication skills to effectively convey findings and to influence decisions and stakeholders, to make sure we're putting our research and the needs of our users at the heart of the services we build, maintain and modernise. So, what can I expect as a User Researcher in DWP? You'll scope plan and facilitate a wide variety of user research projects from conception to delivery. Here in DWP Digital we're organised into agile project teams. You'll work with a project team, keeping them locked in on user centred design based on user needs and real user research. And when you need to work independently - you will. You will have the autonomy to generate new and useful insights and recommendations. Your work will influence future design decisions, and the overall accessibility, usability and performance of our services. We are passionate about improving our existing services and deliver innovative new ones, to provide better outcomes for every DWP user. Our User Research team - culture, learning & community. Our User Research community is well-established, but we continue to grow, and there is a clear progression pathway and opportunity to nurture your skills and career. We're also part of a collaborative UX/Product Design community, working with interaction designers, content designers and more to get better together. You'll have access to whatever learning works for you to keep you at the top of your UR game. And we continually evolve our research methodologies and tools, so we have the clearest understanding of our users and how our services are working. Details. Wages. Perks. We have roles in London, Birmingham, Blackpool, Leeds, Manchester, Newcastle, and Sheffield. We operate a hybrid working model with a mix of home working and some time in the office. In return for your skills, we offer a competitive salary of up to 43,347 for National locations and 47,986 for London. You'll be eligible for a brilliant civil service pension with employer contributions of 28.97%, worth up to 12,557 a year for National locations and 13,901 for London. You'll get a generous leave package starting at 26 days and rising to 31. Plus, all the usual bank holidays, and the option to take up to 3 extra days off a month on flexi leave. We also have a broad benefits package built around your work-life balance which includes: Flexible working, flexi hours and flexi days Hybrid working: some time in a hub with the team, some time at home Family-friendly policies Time off for volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, bills, days out and more Interest-free loans to buy a bike or a season ticket Sports and social activities Working in an award-winning environment and culture Professional development, coaching, mentoring and career progression opportunities Click 'Apply' for more information and to start an application on Civil Service Jobs.
UX Researcher: will work across the 4-5 project teams and will support them with a mix of QUAL & QUANT research techniques. Experience is a must, as well as managing stakeholders and to work in a flexible but fast-paced environment. UK based role but for now remote working. REQUIREMENTS What we need from you We're keen to hear those who can demonstrate an experience and an ambition that's broader than 'research' alone; that extends into human-centered innovation and that ensure that research is an integral part of the design process. Along with an appreciation of the commercial landscape, we'd also hope to see some of the following on your CV: Strong professional agency side and/or client-side experience as a Senior Researcher in Qualitative & Quantitative research techniques, ethnography, research tools, methodologies and opportunity frameworks Nice to have a Degree in psychology, or related discipline. Experts proficiency in conducting research exercises and applying creative processes that explore human-centered solutions- making insights actionable and scalable to help identify how to make better products and services as well as new business ideas. Demonstratable experience in forming and executing research strategies. Proven and demonstratable examples working on digital transformation projects in multi-disciplinary teams and with across different part of the business and geographies. Experience in conducting research in all stages of the design process and product life cycle. Delivering, influencing, shaping direction of creating best in class digital and non-digital Products and Services. Managing operational research; from recruitment, team management, whether internal or with third parties. Expert proficiency in: o Research planning. o Participant selection. o High level and detail testing scripts with success criteria. o One to one user interviews o Focus groups o Moderated and unmoderated testing. Onsite or remote (online surveys, click tests, tree tests, card sorts etc.). o Usability testing sessions across multiple platforms (in person and remotely) o Experience working with tools such as UserTesting.com, User Zoom, Usabilia etc. o Ethnographic research/Contextual enquiries/Longitudinal, Diary studies etc. o Expert review Experts proficiency in writing discussion guides and surveys Experts proficiency in analysing and research creation of report Experience in presenting findings and recommendations to senior stakeholders in a variety of formats to suit operational need. Experience of & enjoys mentoring junior researchers Ability to use Start-up mentality, and practical execution of a true nature of Agile Product or Service Development. Strategic approach to problem-solving Strong knowledge and proven practical execution of Customer Centric Design Principles. Demonstratable commercial Analytical focus with emphasis on learning, experimenting and improving. Nice to have multiple languages (English +X). Strong Portfolio that include a collection of case studies Capable of juggling multiple projects and related complexities at the same time with a broad range of stakeholders.
Nov 05, 2021
Contractor
UX Researcher: will work across the 4-5 project teams and will support them with a mix of QUAL & QUANT research techniques. Experience is a must, as well as managing stakeholders and to work in a flexible but fast-paced environment. UK based role but for now remote working. REQUIREMENTS What we need from you We're keen to hear those who can demonstrate an experience and an ambition that's broader than 'research' alone; that extends into human-centered innovation and that ensure that research is an integral part of the design process. Along with an appreciation of the commercial landscape, we'd also hope to see some of the following on your CV: Strong professional agency side and/or client-side experience as a Senior Researcher in Qualitative & Quantitative research techniques, ethnography, research tools, methodologies and opportunity frameworks Nice to have a Degree in psychology, or related discipline. Experts proficiency in conducting research exercises and applying creative processes that explore human-centered solutions- making insights actionable and scalable to help identify how to make better products and services as well as new business ideas. Demonstratable experience in forming and executing research strategies. Proven and demonstratable examples working on digital transformation projects in multi-disciplinary teams and with across different part of the business and geographies. Experience in conducting research in all stages of the design process and product life cycle. Delivering, influencing, shaping direction of creating best in class digital and non-digital Products and Services. Managing operational research; from recruitment, team management, whether internal or with third parties. Expert proficiency in: o Research planning. o Participant selection. o High level and detail testing scripts with success criteria. o One to one user interviews o Focus groups o Moderated and unmoderated testing. Onsite or remote (online surveys, click tests, tree tests, card sorts etc.). o Usability testing sessions across multiple platforms (in person and remotely) o Experience working with tools such as UserTesting.com, User Zoom, Usabilia etc. o Ethnographic research/Contextual enquiries/Longitudinal, Diary studies etc. o Expert review Experts proficiency in writing discussion guides and surveys Experts proficiency in analysing and research creation of report Experience in presenting findings and recommendations to senior stakeholders in a variety of formats to suit operational need. Experience of & enjoys mentoring junior researchers Ability to use Start-up mentality, and practical execution of a true nature of Agile Product or Service Development. Strategic approach to problem-solving Strong knowledge and proven practical execution of Customer Centric Design Principles. Demonstratable commercial Analytical focus with emphasis on learning, experimenting and improving. Nice to have multiple languages (English +X). Strong Portfolio that include a collection of case studies Capable of juggling multiple projects and related complexities at the same time with a broad range of stakeholders.
My client, a true leader in their field, are looking for a UX Researcher to ensure the company are taking a customer-centric approach to product design. Key Requirements: Minimum 3 years' experience as a UX Researcher A good understanding of agile practices (eg Scrum, Kanban) Strong understanding of UX best practices Experience in using relevant research tools and platforms (such as usertesting.com, Optimal Workshop and Lookback) Strong conceptualisation, visual, presentation and written communication abilities This is a great opportunity to join an exciting growing team and be responsible for planning designing and carrying out user research activities.
Nov 05, 2021
Full time
My client, a true leader in their field, are looking for a UX Researcher to ensure the company are taking a customer-centric approach to product design. Key Requirements: Minimum 3 years' experience as a UX Researcher A good understanding of agile practices (eg Scrum, Kanban) Strong understanding of UX best practices Experience in using relevant research tools and platforms (such as usertesting.com, Optimal Workshop and Lookback) Strong conceptualisation, visual, presentation and written communication abilities This is a great opportunity to join an exciting growing team and be responsible for planning designing and carrying out user research activities.
We're Kingfisher. You might know us as B&Q, Screwfix, Castorama, Brico Depot or Koçta?. We're made up of over 79,000 passionate people, call over 1,300 stores home and operate in 8 countries. That's right, we're big, but we have ambitions to become even bigger and even better. We want to become the leading home improvement company and grow the largest community of home improvers in the world. And that's where you come in. Kingfisher is an exciting, inspiring place to be. We establish the strategy that owns the business. We drive innovation to encourage our customers. We set the tone of our global business. It can be ambitious, but that goes hand in hand with the ability to make a difference - to the business, to the many people around the world that work for us, and to our customers. You will be a hardworking design research advocate, who loves practicing their craft, but also sharing their knowledge. Your passion will enable you to push the concept and value of research within the design team and much further afield, and helping teams to understand the value of research within the design and product process. You may be responsible for leading a small team of Researchers to deliver high quality, impactful research that will help shape the development of industry leading, user centred digital products and omnichannel experiences for various household name brands. You will work closely with partners to define and prioritise a research roadmap, and will work with your team to deliver measurable insights that inform product development and optimisation. This role will involve both people management and hands on research responsibilities. As part of a multi-disciplinary team, you will work particularly closely with Service Designers, UX / UI Designers and Product Owners to identify research opportunities that support business goals, involving them at key stages of the research process, and working with them to interpret and demonstrate the outputs. The work you do will help teams understand and empathise with our users so that we can deliver excellent, innovative experiences that truly meet their needs. Ultimately, you'll be responsible for: Potentially leading a small team of Researchers to deliver impactful research Proactively identifying the need for research, framing objectives appropriately, and crafting research plans that achieve business objectives Working collaboratively with partners to define a Research roadmap Leading end to end research projects, including defining objectives and hypotheses, defining appropriate methodologies, setting up and leading fieldwork, synthesising outputs, sharing insights in impactful ways, and working collaboratively with product teams to bring findings into the development process Developing compelling outputs and artefacts based on research- e.g. personas / archetypes, customer journey maps, behavioural models, video edits, etc Integrating insights from various sources to build a holistic customer view (e.g. market research, analytics, broader trends, etc) Fostering and defending the voice of the user, and advocating a user-centric design approach Defining Design Research processes and standard methodologies, and promoting the value of research Working across the wider Kingfisher Group to synthesise knowledge and build a holistic understanding of our users We're looking for somebody with... A natural curiosity and passion for understanding people, their motivations, their behaviours, and the challenges they face. Previous experience in or the passion for mentoring, developing and leading a team of junior to senior level Researchers Extensive experience running research across a wide range of generative and evaluative, qualitative and quantitative methodologies (e.g. ethnography, concept testing, usability testing (in lab & remote), guerrilla testing, card sorting, diary studies, surveys, etc) Hands on experience with the practicalities of running research, including recruiting processes, scheduling and logistics, protocol and questionnaire development, interviewing, analysis, and creation of research results. Substantial experience in uncovering unarticulated user needs, synthesising existing research from a variety of sources, and translating observations into digestible, measurable insights that are connected to business goals. Confidence to challenge established perspectives and approaches, backed up by sound rationale and insights. Excellent communication and workshop facilitation skills Strong partner management experience Experience working collaboratively as part of a multi-disciplinary agile delivery team Strong planning, organisation and documentation skills Ideally, previous experience working on Omni-channel services, and digital experiences on mobile, tablet and desktop Nice to have- proficient in French or Polish This is an exciting opportunity to join our global business. In return, we provide an inspirational working environment, a competitive benefits package and opportunities to stretch and grow your career. Interested? Great, apply now! #LI-TB1
Nov 04, 2021
Full time
We're Kingfisher. You might know us as B&Q, Screwfix, Castorama, Brico Depot or Koçta?. We're made up of over 79,000 passionate people, call over 1,300 stores home and operate in 8 countries. That's right, we're big, but we have ambitions to become even bigger and even better. We want to become the leading home improvement company and grow the largest community of home improvers in the world. And that's where you come in. Kingfisher is an exciting, inspiring place to be. We establish the strategy that owns the business. We drive innovation to encourage our customers. We set the tone of our global business. It can be ambitious, but that goes hand in hand with the ability to make a difference - to the business, to the many people around the world that work for us, and to our customers. You will be a hardworking design research advocate, who loves practicing their craft, but also sharing their knowledge. Your passion will enable you to push the concept and value of research within the design team and much further afield, and helping teams to understand the value of research within the design and product process. You may be responsible for leading a small team of Researchers to deliver high quality, impactful research that will help shape the development of industry leading, user centred digital products and omnichannel experiences for various household name brands. You will work closely with partners to define and prioritise a research roadmap, and will work with your team to deliver measurable insights that inform product development and optimisation. This role will involve both people management and hands on research responsibilities. As part of a multi-disciplinary team, you will work particularly closely with Service Designers, UX / UI Designers and Product Owners to identify research opportunities that support business goals, involving them at key stages of the research process, and working with them to interpret and demonstrate the outputs. The work you do will help teams understand and empathise with our users so that we can deliver excellent, innovative experiences that truly meet their needs. Ultimately, you'll be responsible for: Potentially leading a small team of Researchers to deliver impactful research Proactively identifying the need for research, framing objectives appropriately, and crafting research plans that achieve business objectives Working collaboratively with partners to define a Research roadmap Leading end to end research projects, including defining objectives and hypotheses, defining appropriate methodologies, setting up and leading fieldwork, synthesising outputs, sharing insights in impactful ways, and working collaboratively with product teams to bring findings into the development process Developing compelling outputs and artefacts based on research- e.g. personas / archetypes, customer journey maps, behavioural models, video edits, etc Integrating insights from various sources to build a holistic customer view (e.g. market research, analytics, broader trends, etc) Fostering and defending the voice of the user, and advocating a user-centric design approach Defining Design Research processes and standard methodologies, and promoting the value of research Working across the wider Kingfisher Group to synthesise knowledge and build a holistic understanding of our users We're looking for somebody with... A natural curiosity and passion for understanding people, their motivations, their behaviours, and the challenges they face. Previous experience in or the passion for mentoring, developing and leading a team of junior to senior level Researchers Extensive experience running research across a wide range of generative and evaluative, qualitative and quantitative methodologies (e.g. ethnography, concept testing, usability testing (in lab & remote), guerrilla testing, card sorting, diary studies, surveys, etc) Hands on experience with the practicalities of running research, including recruiting processes, scheduling and logistics, protocol and questionnaire development, interviewing, analysis, and creation of research results. Substantial experience in uncovering unarticulated user needs, synthesising existing research from a variety of sources, and translating observations into digestible, measurable insights that are connected to business goals. Confidence to challenge established perspectives and approaches, backed up by sound rationale and insights. Excellent communication and workshop facilitation skills Strong partner management experience Experience working collaboratively as part of a multi-disciplinary agile delivery team Strong planning, organisation and documentation skills Ideally, previous experience working on Omni-channel services, and digital experiences on mobile, tablet and desktop Nice to have- proficient in French or Polish This is an exciting opportunity to join our global business. In return, we provide an inspirational working environment, a competitive benefits package and opportunities to stretch and grow your career. Interested? Great, apply now! #LI-TB1