Role Summary
Be at the forefront of ICT improvements and transformation within the Fire & Rescue Service (AF&RS). We are seeking a visionary leader to shape our future ICT and digital strategy, make further improvements to our infrastructure and ensure our ICT systems are resilient, reliable, and accessible to all staff 24/7.
This is a new role leading the development of an integrated ICT strategy and technology roadmap and overseeing the delivery of technology initiatives. This business-critical position will require you to work effectively with key stakeholders to create and implement an ICT strategy which aligns with our organisational goals and ambitions, ensures the integration and enhancement of our systems and improved user experience.
This role will require an ambitious, forward-thinking individual who has the technical knowledge, drive and passion to make a big difference. You will have a unique opportunity to make the role your own and bring your experience, ideas, influencing skills and technical expertise to our organisation. With challenging budgets, a creative and innovative approach is key, as is the exploration of potential funding sources.
Some of the things you’ll be doing
Strategic Leadership : Drive continuous improvement, culture change, and effective performance management. Act as the advocate for AF&RS’s digital vision, engaging leadership and representing AF&RS in local and national digital forums.
Expert Consultation : Offer expert guidance on ICT matters to senior stakeholders and the Fire Authority, enabling discussions on modern ICT and digital technology.
System Management : Ensure the efficiency, reliability, security, and cost-effectiveness of ICT systems and technology. Oversee external IT helpdesk providers and business continuity plans.
Infrastructure Enhancement : Drive continual improvements to the ICT infrastructure to ensure a solid foundation and enhanced user experience. Collaborate with stakeholders to define and implement improvements, presenting robust business cases for investment.
Digital Horizon-Scanning : Stay updated on digital developments and evaluate new technologies potential benefits, risks, and affordability aligned with the ICT strategy.
Strategy Development : Lead the creation and implementation of AF&RS’s cohesive ICT and Digital Strategy, fostering innovative and integrated improvements.
Project Oversight : Oversee the successful delivery of all ICT, digital, and systems projects. Establish governance structures, aligning with the ICT strategy and legal compliance.
Change Management : Implement efficient change processes, improving service quality and business continuity while minimising disruption.
Risk Management: Proactively assess and monitor ICT-related risks across AF&RS, implementing effective controls and mitigations.
Resource Optimisation : Develop an appropriate ICT organisational structure, optimising internal and external resources to ensure delivery and an integrated approach.
Team Leadership : Provide training and mentoring to internal ICT staff, fostering a responsive and agile cross-functional team.
Stakeholder Engagement: Liaise with stakeholders across AF&RS, building strong internal networks to maximise technology benefits.
Policy Implementation : Develop and implement up-to-date ICT policies ensuring robust controls across AF&RS. Liaise with internal data protection teams, ensuring ICT developments are compliant with relevant information legislation. Act as the Deputy Senior Risk Owner ensuring high-quality governance standards and compliance.
Training Alignment : Identify and evaluate ICT training aligned with the ICT strategy and budget requirements.
Budget Management : Manage ICT budgets aligned with the ICT strategy, forecasting and reviewing budgetary arrangements and exploring potential funding opportunities.
What we’ll need from you:
Essential:
Proven experience in senior ICT leadership role, driving digital transformation and strategy (ideally within the emergency services or public sector – but not essential).
Demonstrable experience in design, sourcing, transition, delivery and implementation of new technology and data capabilities.
Excellent up-to-date technical knowledge of ICT and the technology landscape.
Extensive knowledge of digital, data and technology regulations and best practice methodologies (e.g. ITIL, ISO) and performance benchmarking. You will also maintain up-to-date technical knowledge of ICT and the technology landscape.
Significant experience of leading and managing high performing teams (via direct or matrix management).
Proven experience of strategic service planning, business processes, developing, leading, and implementing IT/ICT strategies and change programs.
Experience of successfully managing high quality business-as-usual (BAU) ICT, while also inspiring, leading, and driving innovative solutions.
Proven experience of proactively managing business continuity and cyber security arrangements.
Significant experience of dealing with vendors and third parties including experience of procuring, negotiating, and robustly managing business-critical service contractors.
Degree level education, or equivalent, in business, computer science or a related field of study, or proven relevant business experience.
Professional ICT qualifications (such as ITIL or accredited status such as Chartered IT Professional CITP), or equivalent through a combination of proven relevant training, experience and evidenced continuing professional development.
Highly effective communication and influencing skills across the full breadth of written, verbal, presentation, and digital media. You will be able to engage, advise and explain technical matters in a non-technical way.
Adaptable, inclusive, and values-based leadership and people management skills.
Relationship building and collaboration skills with the ability to influence strategic thinking and approaches to complex service issues.
Strong analytical, research, numerical and decision-making skills, to deal with complex service delivery.
Ability to manage and prioritise high workloads, with pressing and conflicting deadlines.
Desirable:
Comprehensive budget-creation and budget-management experience including identifying and evaluating opportunities, negotiation, and delivering efficiencies.
Experience of working in a climate of transformation and/or continuous improvement and supporting others in uncertain times.
Experience of working for an emergency service or local authority.
Experience of Information and Data Governance and/or of being a Senior Risk Information Officer (SIRO) or Deputy SIRO.
Experience of portfolio and project management methodologies and tailoring these for significant ICT projects and organisational context.
Proven ICT risk management experience.
High level of political awareness and acuity to interact with senior stakeholders and elected Members.
Foundation or Practitioner level qualification in programme or project management.
What you can expect in return
27 days annual holiday (plus public holidays) rising to 31 days after 5 years, and 32 after 10 years of service
Local Government Pension - Defined Benefit Scheme
Flexible and hybrid working
Electric Vehicle Salary Sacrifice Scheme
Cycle to Work scheme
Welfare and Wellbeing services
Staff Engagement Groups
Access to a Medical Intervention Scheme which can support staff to access private medical assessments and treatments
Access to Blue Light card with offers online and high street discounts
Use of the multi-gym, sports hall, restaurant, free parking, and beautiful open surroundings at our Headquarters in Portishead
Please note - as this post is based at our Headquarters which we share with Avon & Somerset Police, the successful applicant will be required to undergo a security clearance check & DBS check.
Further Information
If you would like to have an informal conversation with the hiring manager for this role please contact recruitment@avonfire.gov.uk to request this.
How to apply: The full job description can be found on our careers pages: Head of ICT | Yes You Can! The Avon Fire & Rescue Service Job . Once you have read the job description please submit a tailored CV demonstrating how your skills and experience match the requirements of the role.
Late applications will not be accepted. Please quote job reference number 1023 [JD number] on any communications. Thank you.
Avon Fire & Rescue Service is committed to securing equality of opportunity. W e welcome applications from all members of our community who are currently under-represented at Avon Fire & Rescue Service, particularly women, Disabled people and members of ethnic minority communities.
Dec 20, 2023
Full time
Role Summary
Be at the forefront of ICT improvements and transformation within the Fire & Rescue Service (AF&RS). We are seeking a visionary leader to shape our future ICT and digital strategy, make further improvements to our infrastructure and ensure our ICT systems are resilient, reliable, and accessible to all staff 24/7.
This is a new role leading the development of an integrated ICT strategy and technology roadmap and overseeing the delivery of technology initiatives. This business-critical position will require you to work effectively with key stakeholders to create and implement an ICT strategy which aligns with our organisational goals and ambitions, ensures the integration and enhancement of our systems and improved user experience.
This role will require an ambitious, forward-thinking individual who has the technical knowledge, drive and passion to make a big difference. You will have a unique opportunity to make the role your own and bring your experience, ideas, influencing skills and technical expertise to our organisation. With challenging budgets, a creative and innovative approach is key, as is the exploration of potential funding sources.
Some of the things you’ll be doing
Strategic Leadership : Drive continuous improvement, culture change, and effective performance management. Act as the advocate for AF&RS’s digital vision, engaging leadership and representing AF&RS in local and national digital forums.
Expert Consultation : Offer expert guidance on ICT matters to senior stakeholders and the Fire Authority, enabling discussions on modern ICT and digital technology.
System Management : Ensure the efficiency, reliability, security, and cost-effectiveness of ICT systems and technology. Oversee external IT helpdesk providers and business continuity plans.
Infrastructure Enhancement : Drive continual improvements to the ICT infrastructure to ensure a solid foundation and enhanced user experience. Collaborate with stakeholders to define and implement improvements, presenting robust business cases for investment.
Digital Horizon-Scanning : Stay updated on digital developments and evaluate new technologies potential benefits, risks, and affordability aligned with the ICT strategy.
Strategy Development : Lead the creation and implementation of AF&RS’s cohesive ICT and Digital Strategy, fostering innovative and integrated improvements.
Project Oversight : Oversee the successful delivery of all ICT, digital, and systems projects. Establish governance structures, aligning with the ICT strategy and legal compliance.
Change Management : Implement efficient change processes, improving service quality and business continuity while minimising disruption.
Risk Management: Proactively assess and monitor ICT-related risks across AF&RS, implementing effective controls and mitigations.
Resource Optimisation : Develop an appropriate ICT organisational structure, optimising internal and external resources to ensure delivery and an integrated approach.
Team Leadership : Provide training and mentoring to internal ICT staff, fostering a responsive and agile cross-functional team.
Stakeholder Engagement: Liaise with stakeholders across AF&RS, building strong internal networks to maximise technology benefits.
Policy Implementation : Develop and implement up-to-date ICT policies ensuring robust controls across AF&RS. Liaise with internal data protection teams, ensuring ICT developments are compliant with relevant information legislation. Act as the Deputy Senior Risk Owner ensuring high-quality governance standards and compliance.
Training Alignment : Identify and evaluate ICT training aligned with the ICT strategy and budget requirements.
Budget Management : Manage ICT budgets aligned with the ICT strategy, forecasting and reviewing budgetary arrangements and exploring potential funding opportunities.
What we’ll need from you:
Essential:
Proven experience in senior ICT leadership role, driving digital transformation and strategy (ideally within the emergency services or public sector – but not essential).
Demonstrable experience in design, sourcing, transition, delivery and implementation of new technology and data capabilities.
Excellent up-to-date technical knowledge of ICT and the technology landscape.
Extensive knowledge of digital, data and technology regulations and best practice methodologies (e.g. ITIL, ISO) and performance benchmarking. You will also maintain up-to-date technical knowledge of ICT and the technology landscape.
Significant experience of leading and managing high performing teams (via direct or matrix management).
Proven experience of strategic service planning, business processes, developing, leading, and implementing IT/ICT strategies and change programs.
Experience of successfully managing high quality business-as-usual (BAU) ICT, while also inspiring, leading, and driving innovative solutions.
Proven experience of proactively managing business continuity and cyber security arrangements.
Significant experience of dealing with vendors and third parties including experience of procuring, negotiating, and robustly managing business-critical service contractors.
Degree level education, or equivalent, in business, computer science or a related field of study, or proven relevant business experience.
Professional ICT qualifications (such as ITIL or accredited status such as Chartered IT Professional CITP), or equivalent through a combination of proven relevant training, experience and evidenced continuing professional development.
Highly effective communication and influencing skills across the full breadth of written, verbal, presentation, and digital media. You will be able to engage, advise and explain technical matters in a non-technical way.
Adaptable, inclusive, and values-based leadership and people management skills.
Relationship building and collaboration skills with the ability to influence strategic thinking and approaches to complex service issues.
Strong analytical, research, numerical and decision-making skills, to deal with complex service delivery.
Ability to manage and prioritise high workloads, with pressing and conflicting deadlines.
Desirable:
Comprehensive budget-creation and budget-management experience including identifying and evaluating opportunities, negotiation, and delivering efficiencies.
Experience of working in a climate of transformation and/or continuous improvement and supporting others in uncertain times.
Experience of working for an emergency service or local authority.
Experience of Information and Data Governance and/or of being a Senior Risk Information Officer (SIRO) or Deputy SIRO.
Experience of portfolio and project management methodologies and tailoring these for significant ICT projects and organisational context.
Proven ICT risk management experience.
High level of political awareness and acuity to interact with senior stakeholders and elected Members.
Foundation or Practitioner level qualification in programme or project management.
What you can expect in return
27 days annual holiday (plus public holidays) rising to 31 days after 5 years, and 32 after 10 years of service
Local Government Pension - Defined Benefit Scheme
Flexible and hybrid working
Electric Vehicle Salary Sacrifice Scheme
Cycle to Work scheme
Welfare and Wellbeing services
Staff Engagement Groups
Access to a Medical Intervention Scheme which can support staff to access private medical assessments and treatments
Access to Blue Light card with offers online and high street discounts
Use of the multi-gym, sports hall, restaurant, free parking, and beautiful open surroundings at our Headquarters in Portishead
Please note - as this post is based at our Headquarters which we share with Avon & Somerset Police, the successful applicant will be required to undergo a security clearance check & DBS check.
Further Information
If you would like to have an informal conversation with the hiring manager for this role please contact recruitment@avonfire.gov.uk to request this.
How to apply: The full job description can be found on our careers pages: Head of ICT | Yes You Can! The Avon Fire & Rescue Service Job . Once you have read the job description please submit a tailored CV demonstrating how your skills and experience match the requirements of the role.
Late applications will not be accepted. Please quote job reference number 1023 [JD number] on any communications. Thank you.
Avon Fire & Rescue Service is committed to securing equality of opportunity. W e welcome applications from all members of our community who are currently under-represented at Avon Fire & Rescue Service, particularly women, Disabled people and members of ethnic minority communities.
Job Title: Technical Support Team Lead Location: Dalston, London Salary : £25,000 - £30,000 per annum Job Type: Full time, Permanent Assistive Solutions specialises in supporting individuals eligible for Disabled Students' Allowances within higher education. We are a Social Enterprise that works with disabled people, providing specialist computer equipment, 1-1 teaching and have an in-house software development team. Assistive Solutions are a Disability Confident Employer. About the role: We are looking for a dynamic and enthusiastic individual to join our small team as a Team Lead for our Technical Support Team. Key Aspects of the role: Customer Technical Support Management Repairs Procedure Management Insurance Procedure Management Metrics Review Team Management Systems and Network Administration SOPs Review About you: The successful candidate will be the following: A Natural leader Customer centric and a have great level of customer service Team player - Able to work with and support other team members Well organised / Have good organisation and administrative skills Able to take initiative A Good communicator Benefits: 20 days leave plus bank holidays Office closure between Christmas and new year (not included in leave allocation) Equipment purchase at cost price Please click the APPLY button to submit your CV. Candidates with the experience or relevant job titles of ; Technical Support Officer, IT Systems Engineer, IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, 1st/2nd Line Helpdesk Engineer, IT Support Technician, 1st/2nd Line Support Engineer, Support Technician, IT Support Engineer, 1st Line Support Technician, Technical Support, IT Support, IT Systems Engineer, IT Systems Support, Infrastructure Support Officer, Technical Support Engineer, IT Systems Support Technician may also be considered for this role.
Mar 29, 2024
Full time
Job Title: Technical Support Team Lead Location: Dalston, London Salary : £25,000 - £30,000 per annum Job Type: Full time, Permanent Assistive Solutions specialises in supporting individuals eligible for Disabled Students' Allowances within higher education. We are a Social Enterprise that works with disabled people, providing specialist computer equipment, 1-1 teaching and have an in-house software development team. Assistive Solutions are a Disability Confident Employer. About the role: We are looking for a dynamic and enthusiastic individual to join our small team as a Team Lead for our Technical Support Team. Key Aspects of the role: Customer Technical Support Management Repairs Procedure Management Insurance Procedure Management Metrics Review Team Management Systems and Network Administration SOPs Review About you: The successful candidate will be the following: A Natural leader Customer centric and a have great level of customer service Team player - Able to work with and support other team members Well organised / Have good organisation and administrative skills Able to take initiative A Good communicator Benefits: 20 days leave plus bank holidays Office closure between Christmas and new year (not included in leave allocation) Equipment purchase at cost price Please click the APPLY button to submit your CV. Candidates with the experience or relevant job titles of ; Technical Support Officer, IT Systems Engineer, IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, 1st/2nd Line Helpdesk Engineer, IT Support Technician, 1st/2nd Line Support Engineer, Support Technician, IT Support Engineer, 1st Line Support Technician, Technical Support, IT Support, IT Systems Engineer, IT Systems Support, Infrastructure Support Officer, Technical Support Engineer, IT Systems Support Technician may also be considered for this role.
Job Title: Technical Support Team Lead Location: Dalston, London Salary : 25,000 - 30,000 per annum Job Type: Full time, Permanent Assistive Solutions specialises in supporting individuals eligible for Disabled Students' Allowances within higher education. We are a Social Enterprise that works with disabled people, providing specialist computer equipment, 1-1 teaching and have an in-house software development team. Assistive Solutions are a Disability Confident Employer. About the role: We are looking for a dynamic and enthusiastic individual to join our small team as a Team Lead for our Technical Support Team. Key Aspects of the role: Customer Technical Support Management Repairs Procedure Management Insurance Procedure Management Metrics Review Team Management Systems and Network Administration SOPs Review About you: The successful candidate will be the following: A Natural leader Customer centric and a have great level of customer service Team player - Able to work with and support other team members Well organised / Have good organisation and administrative skills Able to take initiative A Good communicator Benefits: 20 days leave plus bank holidays Office closure between Christmas and new year (not included in leave allocation) Equipment purchase at cost price Please click the APPLY button to submit your CV. Candidates with the experience or relevant job titles of ; Technical Support Officer, IT Systems Engineer, IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, 1st/2nd Line Helpdesk Engineer, IT Support Technician, 1st/2nd Line Support Engineer, Support Technician, IT Support Engineer, 1st Line Support Technician, Technical Support, IT Support, IT Systems Engineer, IT Systems Support, Infrastructure Support Officer, Technical Support Engineer, IT Systems Support Technician may also be considered for this role.
Mar 29, 2024
Full time
Job Title: Technical Support Team Lead Location: Dalston, London Salary : 25,000 - 30,000 per annum Job Type: Full time, Permanent Assistive Solutions specialises in supporting individuals eligible for Disabled Students' Allowances within higher education. We are a Social Enterprise that works with disabled people, providing specialist computer equipment, 1-1 teaching and have an in-house software development team. Assistive Solutions are a Disability Confident Employer. About the role: We are looking for a dynamic and enthusiastic individual to join our small team as a Team Lead for our Technical Support Team. Key Aspects of the role: Customer Technical Support Management Repairs Procedure Management Insurance Procedure Management Metrics Review Team Management Systems and Network Administration SOPs Review About you: The successful candidate will be the following: A Natural leader Customer centric and a have great level of customer service Team player - Able to work with and support other team members Well organised / Have good organisation and administrative skills Able to take initiative A Good communicator Benefits: 20 days leave plus bank holidays Office closure between Christmas and new year (not included in leave allocation) Equipment purchase at cost price Please click the APPLY button to submit your CV. Candidates with the experience or relevant job titles of ; Technical Support Officer, IT Systems Engineer, IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, 1st/2nd Line Helpdesk Engineer, IT Support Technician, 1st/2nd Line Support Engineer, Support Technician, IT Support Engineer, 1st Line Support Technician, Technical Support, IT Support, IT Systems Engineer, IT Systems Support, Infrastructure Support Officer, Technical Support Engineer, IT Systems Support Technician may also be considered for this role.
Job Title : Local Technology Support Administrator Location : Birmingham Salary: £23,920 - £27,040 per annum, depending on experience Job type: Full time - Permanent Closing date for applications: 7th April 2024 Employer: BIMM University Department: Technology Are you passionate about providing exceptional technical support in a dynamic educational environment? BIMM University is seeking a dedicated Local Technology Support Administrator to join our team and ensure the smooth operation of technology services across our campus. If you're a tech-savvy problem solver with excellent customer service skills, we want to hear from you. About the Role : As the Local Technology Support Administrator, you will play a crucial role in maintaining the technical customer service experience on our campus. From managing helpdesk tickets to providing remote and deskside support for students and staff, your efforts will contribute to the seamless operation of technology services, enabling our community to make the most of the resources available to them. What You'll Do: Take ownership of the helpdesk ticket management process at 1st and 2nd line levels, ensuring prompt resolution of technical issues. Provide remote and deskside support to campus buildings, assisting both students and staff with their technology needs. Collaborate closely with the Regional Technology Supervisor to manage helpdesk tickets efficiently and meet service level agreements. Manage staff account creation and retirement, ensuring accurate record-keeping and adherence to security protocols. Procure and maintain accurate records of campus technology assets, including device builds and deployment. Coordinate with Technology Operations Managers and Technology Development Managers to implement campus infrastructure changes effectively. Maintain strong communication channels with Campus Deans and Faculty Deans to ensure quality of service. Cultivate positive relationships with stakeholders and work with third-party vendors as needed. What You'll Bring: A blend of technical expertise and exceptional customer service skills. The ability to remain calm, patient, and personable while addressing technical issues. Experience managing helpdesk ticket queues in a fast-paced environment, with a focus on prioritization and business needs. Proficiency in Microsoft Cloud Technologies, Microsoft client operating systems, Mac operating systems, and Active Directory. Knowledge of cyber security best practices, network infrastructures, and printer management. Strong communication skills, both verbal and written, with a commitment to accessibility and collaboration. A sense of ownership, integrity, and accountability in your work, with the flexibility to occasionally work evenings and weekends. Why BIMM University? At BIMM, we're dedicated to fostering an environment where technology supports learning and creativity flourishes. As a Local Technology Support Administrator, you'll have the opportunity to make a meaningful impact on the student experience, ensuring that our campus remains at the forefront of innovation in education. If you're ready to join a dynamic team and play a vital role in our campus community, apply now and become part of the BIMM University family. We are a values led organisation, meaning our core values underpin all that we do. In addition to joining a committed and dedicated team, you will have access to: 25 days holiday per year (FTE) SMART pension A comprehensive benefits package We continually strive to create a culture of inclusivity so that we truly represent our diverse communities. We particularly welcome applications from people of colour who are underrepresented in our organisation. We are committed to promoting the safety and welfare of our students, therefore all appointments are subject to satisfactory pre-employment checks including DBS. Please click APPLY to be redirected to our website to complete an application form. Candidates with the relevant experience or job titles of; Helpdesk Administrator, Helpdesk Manager, Technology Operations, Cyber Security Officer, Technology Support Coordinator, Support Analyst, Technical Support Specialist, Technical Customer Service, 1st Line Support, 2nd Line Support, ICT Systems Engineer, IT Service Desk Technician, Technical Support, Technical Support Technician, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support, IT Technician, IT, Technical Support Engineer, Technical Customer Support, Tech Support, Tech Support Services will also be considered for this role.
Mar 27, 2024
Full time
Job Title : Local Technology Support Administrator Location : Birmingham Salary: £23,920 - £27,040 per annum, depending on experience Job type: Full time - Permanent Closing date for applications: 7th April 2024 Employer: BIMM University Department: Technology Are you passionate about providing exceptional technical support in a dynamic educational environment? BIMM University is seeking a dedicated Local Technology Support Administrator to join our team and ensure the smooth operation of technology services across our campus. If you're a tech-savvy problem solver with excellent customer service skills, we want to hear from you. About the Role : As the Local Technology Support Administrator, you will play a crucial role in maintaining the technical customer service experience on our campus. From managing helpdesk tickets to providing remote and deskside support for students and staff, your efforts will contribute to the seamless operation of technology services, enabling our community to make the most of the resources available to them. What You'll Do: Take ownership of the helpdesk ticket management process at 1st and 2nd line levels, ensuring prompt resolution of technical issues. Provide remote and deskside support to campus buildings, assisting both students and staff with their technology needs. Collaborate closely with the Regional Technology Supervisor to manage helpdesk tickets efficiently and meet service level agreements. Manage staff account creation and retirement, ensuring accurate record-keeping and adherence to security protocols. Procure and maintain accurate records of campus technology assets, including device builds and deployment. Coordinate with Technology Operations Managers and Technology Development Managers to implement campus infrastructure changes effectively. Maintain strong communication channels with Campus Deans and Faculty Deans to ensure quality of service. Cultivate positive relationships with stakeholders and work with third-party vendors as needed. What You'll Bring: A blend of technical expertise and exceptional customer service skills. The ability to remain calm, patient, and personable while addressing technical issues. Experience managing helpdesk ticket queues in a fast-paced environment, with a focus on prioritization and business needs. Proficiency in Microsoft Cloud Technologies, Microsoft client operating systems, Mac operating systems, and Active Directory. Knowledge of cyber security best practices, network infrastructures, and printer management. Strong communication skills, both verbal and written, with a commitment to accessibility and collaboration. A sense of ownership, integrity, and accountability in your work, with the flexibility to occasionally work evenings and weekends. Why BIMM University? At BIMM, we're dedicated to fostering an environment where technology supports learning and creativity flourishes. As a Local Technology Support Administrator, you'll have the opportunity to make a meaningful impact on the student experience, ensuring that our campus remains at the forefront of innovation in education. If you're ready to join a dynamic team and play a vital role in our campus community, apply now and become part of the BIMM University family. We are a values led organisation, meaning our core values underpin all that we do. In addition to joining a committed and dedicated team, you will have access to: 25 days holiday per year (FTE) SMART pension A comprehensive benefits package We continually strive to create a culture of inclusivity so that we truly represent our diverse communities. We particularly welcome applications from people of colour who are underrepresented in our organisation. We are committed to promoting the safety and welfare of our students, therefore all appointments are subject to satisfactory pre-employment checks including DBS. Please click APPLY to be redirected to our website to complete an application form. Candidates with the relevant experience or job titles of; Helpdesk Administrator, Helpdesk Manager, Technology Operations, Cyber Security Officer, Technology Support Coordinator, Support Analyst, Technical Support Specialist, Technical Customer Service, 1st Line Support, 2nd Line Support, ICT Systems Engineer, IT Service Desk Technician, Technical Support, Technical Support Technician, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support, IT Technician, IT, Technical Support Engineer, Technical Customer Support, Tech Support, Tech Support Services will also be considered for this role.
Job Title : Local Technology Support Administrator Location : Birmingham Salary: £23,920 - £27,040 per annum, depending on experience Job type: Full time - Permanent Closing date for applications: 7th April 2024 Employer: BIMM University Department: Technology Are you passionate about providing exceptional technical support in a dynamic educational environment? BIMM University is seeking a dedicated Local Technology Support Administrator to join our team and ensure the smooth operation of technology services across our campus. If you're a tech-savvy problem solver with excellent customer service skills, we want to hear from you. About the Role : As the Local Technology Support Administrator, you will play a crucial role in maintaining the technical customer service experience on our campus. From managing helpdesk tickets to providing remote and deskside support for students and staff, your efforts will contribute to the seamless operation of technology services, enabling our community to make the most of the resources available to them. What You'll Do: Take ownership of the helpdesk ticket management process at 1st and 2nd line levels, ensuring prompt resolution of technical issues. Provide remote and deskside support to campus buildings, assisting both students and staff with their technology needs. Collaborate closely with the Regional Technology Supervisor to manage helpdesk tickets efficiently and meet service level agreements. Manage staff account creation and retirement, ensuring accurate record-keeping and adherence to security protocols. Procure and maintain accurate records of campus technology assets, including device builds and deployment. Coordinate with Technology Operations Managers and Technology Development Managers to implement campus infrastructure changes effectively. Maintain strong communication channels with Campus Deans and Faculty Deans to ensure quality of service. Cultivate positive relationships with stakeholders and work with third-party vendors as needed. What You'll Bring: A blend of technical expertise and exceptional customer service skills. The ability to remain calm, patient, and personable while addressing technical issues. Experience managing helpdesk ticket queues in a fast-paced environment, with a focus on prioritization and business needs. Proficiency in Microsoft Cloud Technologies, Microsoft client operating systems, Mac operating systems, and Active Directory. Knowledge of cyber security best practices, network infrastructures, and printer management. Strong communication skills, both verbal and written, with a commitment to accessibility and collaboration. A sense of ownership, integrity, and accountability in your work, with the flexibility to occasionally work evenings and weekends. Why BIMM University? At BIMM, we're dedicated to fostering an environment where technology supports learning and creativity flourishes. As a Local Technology Support Administrator, you'll have the opportunity to make a meaningful impact on the student experience, ensuring that our campus remains at the forefront of innovation in education. If you're ready to join a dynamic team and play a vital role in our campus community, apply now and become part of the BIMM University family. We are a values led organisation, meaning our core values underpin all that we do. In addition to joining a committed and dedicated team, you will have access to: 25 days holiday per year (FTE) SMART pension A comprehensive benefits package We continually strive to create a culture of inclusivity so that we truly represent our diverse communities. We particularly welcome applications from people of colour who are underrepresented in our organisation. We are committed to promoting the safety and welfare of our students, therefore all appointments are subject to satisfactory pre-employment checks including DBS. Please click APPLY to be redirected to our website to complete an application form. Candidates with the relevant experience or job titles of; Helpdesk Administrator, Helpdesk Manager, Technology Operations, Cyber Security Officer, Technology Support Coordinator, Support Analyst, Technical Support Specialist, Technical Customer Service, 1st Line Support, 2nd Line Support, ICT Systems Engineer, IT Service Desk Technician, Technical Support, Technical Support Technician, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support, IT Technician, IT, Technical Support Engineer, Technical Customer Support, Tech Support, Tech Support Services will also be considered for this role.
Mar 27, 2024
Full time
Job Title : Local Technology Support Administrator Location : Birmingham Salary: £23,920 - £27,040 per annum, depending on experience Job type: Full time - Permanent Closing date for applications: 7th April 2024 Employer: BIMM University Department: Technology Are you passionate about providing exceptional technical support in a dynamic educational environment? BIMM University is seeking a dedicated Local Technology Support Administrator to join our team and ensure the smooth operation of technology services across our campus. If you're a tech-savvy problem solver with excellent customer service skills, we want to hear from you. About the Role : As the Local Technology Support Administrator, you will play a crucial role in maintaining the technical customer service experience on our campus. From managing helpdesk tickets to providing remote and deskside support for students and staff, your efforts will contribute to the seamless operation of technology services, enabling our community to make the most of the resources available to them. What You'll Do: Take ownership of the helpdesk ticket management process at 1st and 2nd line levels, ensuring prompt resolution of technical issues. Provide remote and deskside support to campus buildings, assisting both students and staff with their technology needs. Collaborate closely with the Regional Technology Supervisor to manage helpdesk tickets efficiently and meet service level agreements. Manage staff account creation and retirement, ensuring accurate record-keeping and adherence to security protocols. Procure and maintain accurate records of campus technology assets, including device builds and deployment. Coordinate with Technology Operations Managers and Technology Development Managers to implement campus infrastructure changes effectively. Maintain strong communication channels with Campus Deans and Faculty Deans to ensure quality of service. Cultivate positive relationships with stakeholders and work with third-party vendors as needed. What You'll Bring: A blend of technical expertise and exceptional customer service skills. The ability to remain calm, patient, and personable while addressing technical issues. Experience managing helpdesk ticket queues in a fast-paced environment, with a focus on prioritization and business needs. Proficiency in Microsoft Cloud Technologies, Microsoft client operating systems, Mac operating systems, and Active Directory. Knowledge of cyber security best practices, network infrastructures, and printer management. Strong communication skills, both verbal and written, with a commitment to accessibility and collaboration. A sense of ownership, integrity, and accountability in your work, with the flexibility to occasionally work evenings and weekends. Why BIMM University? At BIMM, we're dedicated to fostering an environment where technology supports learning and creativity flourishes. As a Local Technology Support Administrator, you'll have the opportunity to make a meaningful impact on the student experience, ensuring that our campus remains at the forefront of innovation in education. If you're ready to join a dynamic team and play a vital role in our campus community, apply now and become part of the BIMM University family. We are a values led organisation, meaning our core values underpin all that we do. In addition to joining a committed and dedicated team, you will have access to: 25 days holiday per year (FTE) SMART pension A comprehensive benefits package We continually strive to create a culture of inclusivity so that we truly represent our diverse communities. We particularly welcome applications from people of colour who are underrepresented in our organisation. We are committed to promoting the safety and welfare of our students, therefore all appointments are subject to satisfactory pre-employment checks including DBS. Please click APPLY to be redirected to our website to complete an application form. Candidates with the relevant experience or job titles of; Helpdesk Administrator, Helpdesk Manager, Technology Operations, Cyber Security Officer, Technology Support Coordinator, Support Analyst, Technical Support Specialist, Technical Customer Service, 1st Line Support, 2nd Line Support, ICT Systems Engineer, IT Service Desk Technician, Technical Support, Technical Support Technician, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support, IT Technician, IT, Technical Support Engineer, Technical Customer Support, Tech Support, Tech Support Services will also be considered for this role.
Job Title: Digital Skills Training Officer Location: East Suffolk Council, Melton (IP12 1RT) or Lowestoft (NR33 0EQ) Salary: £33,024 - £40,221 per annum (career grade) Job Type: Full time, Permanent Working Hours: 37 hours per week Closing date: 11:30pm, 07 April 2024 Interview date: 18 April 2024 We currently have an opportunity to join East Suffolk Council as a Digital Skills Training Officer. The role: We are looking for someone who is passionate about training others! We know there are people out there who really get a kick from helping others to learn - if this is you, we have an exciting new role within the Digital Team to support the whole organisation in utilising digital technology to high standards - and being really proud of the environment we create by doing so! You will work with Programme and Project Managers in the Digital Team to introduce new processes and solutions ensuring they are appropriately rolled out as part of the implementation needs on our Work Plan. You will also maintain a rolling programme to ensure all new starters are trained to a required standard in the fundamental use of our digital environment, including things like MS Teams and cyber security awareness. We want to ensure core digital protocols and messaging is conveyed to foster a consistent and supportive environment for all staff and members to work in. What you will need: It goes without saying, you will need to have excellent ICT skills for this role, but the ability to get your message across to others is crucial. A proven experience of working in a training environment or a portfolio of examples of training and coaching delivery would obviously be a bonus, but please still consider applying if you feel you have what it takes to meet the needs of this role without years of experience. The ability to quickly pick up digital working practices and assess the knowledge and understanding of others is essential. We're really looking for someone who is as passionate about doing the right thing as the team you will be joining. If you think you have what it takes to be successful in this role, even if you don't meet all the essential requirements, please apply. We would appreciate the opportunity to consider your application. Why work for us? East Suffolk Council is a great place to work and there are lots of benefits our employees can access. Here are some of the main benefits: Generous leave entitlement (equivalent to 25 days a year, increasing to 31 days after 5 years' service, plus bank holidays) Local government pension scheme Flexible working arrangements Learning and development tailored to your role A wide variety of staff support networks including access to health and wellbeing initiatives and programmes. Discounts on mobile phones, computers, holiday and travel, fashion and clothing, health and beauty and many other products and services. The majority of our teams are working in an agile way, with a mixture of home and office working, depending on individual preferences and service requirements. About us: East Suffolk Council is an exciting place to work and a great place to make a real difference to people's lives, delivering vital services to a quarter of a million people across East Suffolk. Please click on the APPLY button and you will be redirected to the Council's careers page. Candidates with the relevant experience or job titles of; 1st Line IT Support Engineer, IT Technician, IT Support Engineer, IT Service Engineer, IT Services Manager, 1st Line Helpdesk Engineer, Support Engineer, Support Technician, Digital Support, IT Trainer, IT Coach, Training Delivery, IT Coaching may also be considered for this role.
Mar 26, 2024
Full time
Job Title: Digital Skills Training Officer Location: East Suffolk Council, Melton (IP12 1RT) or Lowestoft (NR33 0EQ) Salary: £33,024 - £40,221 per annum (career grade) Job Type: Full time, Permanent Working Hours: 37 hours per week Closing date: 11:30pm, 07 April 2024 Interview date: 18 April 2024 We currently have an opportunity to join East Suffolk Council as a Digital Skills Training Officer. The role: We are looking for someone who is passionate about training others! We know there are people out there who really get a kick from helping others to learn - if this is you, we have an exciting new role within the Digital Team to support the whole organisation in utilising digital technology to high standards - and being really proud of the environment we create by doing so! You will work with Programme and Project Managers in the Digital Team to introduce new processes and solutions ensuring they are appropriately rolled out as part of the implementation needs on our Work Plan. You will also maintain a rolling programme to ensure all new starters are trained to a required standard in the fundamental use of our digital environment, including things like MS Teams and cyber security awareness. We want to ensure core digital protocols and messaging is conveyed to foster a consistent and supportive environment for all staff and members to work in. What you will need: It goes without saying, you will need to have excellent ICT skills for this role, but the ability to get your message across to others is crucial. A proven experience of working in a training environment or a portfolio of examples of training and coaching delivery would obviously be a bonus, but please still consider applying if you feel you have what it takes to meet the needs of this role without years of experience. The ability to quickly pick up digital working practices and assess the knowledge and understanding of others is essential. We're really looking for someone who is as passionate about doing the right thing as the team you will be joining. If you think you have what it takes to be successful in this role, even if you don't meet all the essential requirements, please apply. We would appreciate the opportunity to consider your application. Why work for us? East Suffolk Council is a great place to work and there are lots of benefits our employees can access. Here are some of the main benefits: Generous leave entitlement (equivalent to 25 days a year, increasing to 31 days after 5 years' service, plus bank holidays) Local government pension scheme Flexible working arrangements Learning and development tailored to your role A wide variety of staff support networks including access to health and wellbeing initiatives and programmes. Discounts on mobile phones, computers, holiday and travel, fashion and clothing, health and beauty and many other products and services. The majority of our teams are working in an agile way, with a mixture of home and office working, depending on individual preferences and service requirements. About us: East Suffolk Council is an exciting place to work and a great place to make a real difference to people's lives, delivering vital services to a quarter of a million people across East Suffolk. Please click on the APPLY button and you will be redirected to the Council's careers page. Candidates with the relevant experience or job titles of; 1st Line IT Support Engineer, IT Technician, IT Support Engineer, IT Service Engineer, IT Services Manager, 1st Line Helpdesk Engineer, Support Engineer, Support Technician, Digital Support, IT Trainer, IT Coach, Training Delivery, IT Coaching may also be considered for this role.
We are excited to be recruiting an IT Support Coordinator to join the Technology team. You'll work with your team to deliver the goals set out in Join the Club, our ambitious strategy for . The role requires a positive, proactive, and well-organised individual. The role exists to give excellent support across the organisation, assisting the IT Support Manager to ensure software, hardware and network needs are met. The successful candidate will have a good knowledge of maintaining IT hardware, in particular laptops and mobile phones, and experience of first line support in an IT role. The role requires good people skills, as the successful candidate will provide front line support to our busy staff members and contractors both in person and remotely. They will have a positive approach, be comfortable with a range of duties that vary from day-to-day and be committed to developing their technical skills further. Working within the IT team, they will also handle a significant amount of sensitive data and will help to ensure that appropriate protocols are being followed. The role will best suit someone who: Is capable of adapting quickly to new systems and interfaces. Has ability to troubleshoot IT issues, using external support where required. Has strong Microsoft Office skills. Has ability to deal with sensitive issues and to demonstrate strict confidentiality. Has relevant work experience or a relevant qualification, e.g., Computer Science degree or Microsoft Certification. Has experience using video conferencing tools e.g., Zoom/Microsoft Teams. Has experience with basic hardware repairs and fitting parts. Has experience with the security of?data systems and cybersecurity. Has experience of the Microsoft 365 admin centre. Has experience in a customer facing role. Has 12 months experience working in a technical support role e.g., IT Helpdesk. Has experience of the Azure Active Directory (Azure AD) admin centre. Has experience of the Microsoft Endpoint Manager admin centre. Has experience of the Apple Business Manager (managed apple IDs) and MDM (Intune, MaaS360 or similar). Has work experience in the education/charity sector. Adheres to information security policies included in the charity's ISO 27001 manual and completes information security training. Has a demonstrable passion for furthering The Brilliant Club's mission Responsibilities IT Support Working with the IT Support Manager to triage and respond to the IT Help Desk, providing a timely response to queries from colleagues.? Supporting JML processes (joiners, movers, and leavers) which includes setting up equipment and software for new colleagues, arranging IT kit deliveries, running IT Inductions, disabling leavers accounts, and securely wiping user devices.? Supporting the IT team with the set-up of digital tools for remote delivery of our programmes.? Ensure hardware is available and well maintained. This may include?basic laptop repairs?fitting parts,?updating phones, setting up desks and liaising with technical teams as necessary. Help maintain up to date security of Windows, Office 365 and 3rd party software used by the charity.? Support the Salesforce Officer with basic tasks e.g. account creation, users logging in, etc. Office and remote working support to colleagues and contractors Work with the IT Support Manager to ensure staff have the necessary IT equipment in our London and regional offices. Arranging couriers and troubleshooting hardware and software issues remotely. Cyber Essentials certification Support the IT Support Manager with the Cyber Essentials certification renewal.? ISO 27001 Support the ISO 27001 team with ensuring policies are up to date and adhered to across the organisation. Wider Support Supporting?The?Brilliant Club's wider activities as a university access charity, e.g. training events. Across the charity we all pitch in to help different teams and areas of work. This may mean you attend and support with the delivery of other teams' activities and events. From time to time, you may also work with another team for a fixed period of time or collaborate on a project to ensure we deliver for the young people we serve. We think this is a good way to gain experiences in different areas of the organisation and enhance your professional skills. Person specification Time and Resource Management: Excellent organisational skills, with an ability to prioritise and manage time effectively. Ability to be flexible and adapt to changing priorities. Ability to identify opportunities to save time/resource. Manages projects with appropriate levels of time and resource input. External Stakeholder Knowledge and Management: Confidence handling enquiries from external stakeholders and adapting approach to meet different needs. Actively shares useful information about stakeholders with internal colleagues at all levels. Communication: Excellent written and verbal communication. Initiative and Problem-solving: Proactive in seeking to enhance processes and identify emerging risks. Ability to spot inefficiencies in systems and suggest or implement improvements. Responds quickly to solve problems, seeking input from relevant internal stakeholders. Developing Self and Others: Self-reflective and committed to own professional development
Mar 25, 2024
Full time
We are excited to be recruiting an IT Support Coordinator to join the Technology team. You'll work with your team to deliver the goals set out in Join the Club, our ambitious strategy for . The role requires a positive, proactive, and well-organised individual. The role exists to give excellent support across the organisation, assisting the IT Support Manager to ensure software, hardware and network needs are met. The successful candidate will have a good knowledge of maintaining IT hardware, in particular laptops and mobile phones, and experience of first line support in an IT role. The role requires good people skills, as the successful candidate will provide front line support to our busy staff members and contractors both in person and remotely. They will have a positive approach, be comfortable with a range of duties that vary from day-to-day and be committed to developing their technical skills further. Working within the IT team, they will also handle a significant amount of sensitive data and will help to ensure that appropriate protocols are being followed. The role will best suit someone who: Is capable of adapting quickly to new systems and interfaces. Has ability to troubleshoot IT issues, using external support where required. Has strong Microsoft Office skills. Has ability to deal with sensitive issues and to demonstrate strict confidentiality. Has relevant work experience or a relevant qualification, e.g., Computer Science degree or Microsoft Certification. Has experience using video conferencing tools e.g., Zoom/Microsoft Teams. Has experience with basic hardware repairs and fitting parts. Has experience with the security of?data systems and cybersecurity. Has experience of the Microsoft 365 admin centre. Has experience in a customer facing role. Has 12 months experience working in a technical support role e.g., IT Helpdesk. Has experience of the Azure Active Directory (Azure AD) admin centre. Has experience of the Microsoft Endpoint Manager admin centre. Has experience of the Apple Business Manager (managed apple IDs) and MDM (Intune, MaaS360 or similar). Has work experience in the education/charity sector. Adheres to information security policies included in the charity's ISO 27001 manual and completes information security training. Has a demonstrable passion for furthering The Brilliant Club's mission Responsibilities IT Support Working with the IT Support Manager to triage and respond to the IT Help Desk, providing a timely response to queries from colleagues.? Supporting JML processes (joiners, movers, and leavers) which includes setting up equipment and software for new colleagues, arranging IT kit deliveries, running IT Inductions, disabling leavers accounts, and securely wiping user devices.? Supporting the IT team with the set-up of digital tools for remote delivery of our programmes.? Ensure hardware is available and well maintained. This may include?basic laptop repairs?fitting parts,?updating phones, setting up desks and liaising with technical teams as necessary. Help maintain up to date security of Windows, Office 365 and 3rd party software used by the charity.? Support the Salesforce Officer with basic tasks e.g. account creation, users logging in, etc. Office and remote working support to colleagues and contractors Work with the IT Support Manager to ensure staff have the necessary IT equipment in our London and regional offices. Arranging couriers and troubleshooting hardware and software issues remotely. Cyber Essentials certification Support the IT Support Manager with the Cyber Essentials certification renewal.? ISO 27001 Support the ISO 27001 team with ensuring policies are up to date and adhered to across the organisation. Wider Support Supporting?The?Brilliant Club's wider activities as a university access charity, e.g. training events. Across the charity we all pitch in to help different teams and areas of work. This may mean you attend and support with the delivery of other teams' activities and events. From time to time, you may also work with another team for a fixed period of time or collaborate on a project to ensure we deliver for the young people we serve. We think this is a good way to gain experiences in different areas of the organisation and enhance your professional skills. Person specification Time and Resource Management: Excellent organisational skills, with an ability to prioritise and manage time effectively. Ability to be flexible and adapt to changing priorities. Ability to identify opportunities to save time/resource. Manages projects with appropriate levels of time and resource input. External Stakeholder Knowledge and Management: Confidence handling enquiries from external stakeholders and adapting approach to meet different needs. Actively shares useful information about stakeholders with internal colleagues at all levels. Communication: Excellent written and verbal communication. Initiative and Problem-solving: Proactive in seeking to enhance processes and identify emerging risks. Ability to spot inefficiencies in systems and suggest or implement improvements. Responds quickly to solve problems, seeking input from relevant internal stakeholders. Developing Self and Others: Self-reflective and committed to own professional development
Technical Support Specialist We are looking for a Technical Support Specialist to join the organisation at a very exciting time, as it moves from a hybrid technical infrastructure to a fully Microsoft 365 cloud infrastructure. Position: Technical Support Specialist Location: Swindon (M4 corridor) Hours: Full time Salary: £28,000 to £30,000 per annum - plus competitive benefits package Duration: Permanent Benefits: Flexible Working, Pension, Employee Assistance Programme, Family Time benefits including TOIL, 25 day's holiday (plus bank holidays) holiday trading, discounted gym membership, Health Cash Plan or Private Medical, Cycle Scheme, Annual Staff Day, Life Assurance, Tastecard, Childcare Vouchers, Loyalty Awards, Staff Events, Free tea and coffee and free car parking Close Date: 27 September 2022 Interviews: 11 October 2022 The Role Part of the Hardware and Systems Team, this role involves the provision of systems support on a range of systems. You will support the full range of Technology Support Desk duties, and you will be one of the first points of contact for all staff. Your main duties will be responding to calls, recording and resolving issues and, where appropriate, allocating tasks to other team members; and maintaining the Society's hardware and software. You will also provide technical guidance to other Technology Support Desk staff members. You will be working closely with the infrastructure engineer working on the projects involved with this. About You As Technical Support Specialist, you will have skills and experience of: Working within an IT helpdesk environment PowerShell, Microsoft Online (365) and Exchange Online Management modules Migrating a business from on-premise to Office 365 services Supporting and administering Office 365 services Replacing and troubleshooting computer hardware components Supporting and maintaining range of peripheral devices Working within a project team If you think this describes you then we'd love to hear from you. Please submit your CV together with a 250-word statement that sets out why you're interested in this position. In Return Commitment As a Christian organisation who believes you were created with a unique character, you have gifts and abilities that are all your own, so the charity is willing to explore how what you have might fit what is needed. The checklist There's no such thing as the perfect candidate. You don't have to tick every box on the job description before you can even think of applying. If you think you've got most of what is needed and you're excited about what the charity is doing, go ahead. It's personal You have a life outside work, and the charity want you to be able to live it well, so is happy to talk to you about flexible working hours and working from home. No one is impressed if you respond to emails at midnight. Learn and grow When you're trained in a new skill, or learn a different perspective, it benefits you and it benefits the charity. The organisation is committed to making it possible for everyone to flourish and be the best they can be, with a huge variety of learning resources available. Together and apart The charity believes in home working where it's appropriate, and during lockdown made that work really well. Celebrating difference Universal acceptance for everyone, everywhere is at the heart of the organisation, promoting diversity of thought, culture and background, which connects the entire charity. As such, the charity is proud to be an Equal Opportunity Employer and values diversity and aspires to reflect this in its workforce. Applications from people representing all sections of the community are welcome. Level ground We want you to bring your best to the application and selection process. If you need any adjustments for that to happen, let the team know and they will be glad to help. The organisation is proud to be an Equal Opportunity Employer and values diversity and aspires to reflect this in its workforce. Applications are welcome from people representing all sections of the community. You may also have experience in areas such as Technical Support Specialist, Technical Support Officer, Technical Support Helpdesk, Helpdesk, Technical Helpdesk, IT Support, Ist Line, 2nd Line, Support Officer. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Sep 24, 2022
Full time
Technical Support Specialist We are looking for a Technical Support Specialist to join the organisation at a very exciting time, as it moves from a hybrid technical infrastructure to a fully Microsoft 365 cloud infrastructure. Position: Technical Support Specialist Location: Swindon (M4 corridor) Hours: Full time Salary: £28,000 to £30,000 per annum - plus competitive benefits package Duration: Permanent Benefits: Flexible Working, Pension, Employee Assistance Programme, Family Time benefits including TOIL, 25 day's holiday (plus bank holidays) holiday trading, discounted gym membership, Health Cash Plan or Private Medical, Cycle Scheme, Annual Staff Day, Life Assurance, Tastecard, Childcare Vouchers, Loyalty Awards, Staff Events, Free tea and coffee and free car parking Close Date: 27 September 2022 Interviews: 11 October 2022 The Role Part of the Hardware and Systems Team, this role involves the provision of systems support on a range of systems. You will support the full range of Technology Support Desk duties, and you will be one of the first points of contact for all staff. Your main duties will be responding to calls, recording and resolving issues and, where appropriate, allocating tasks to other team members; and maintaining the Society's hardware and software. You will also provide technical guidance to other Technology Support Desk staff members. You will be working closely with the infrastructure engineer working on the projects involved with this. About You As Technical Support Specialist, you will have skills and experience of: Working within an IT helpdesk environment PowerShell, Microsoft Online (365) and Exchange Online Management modules Migrating a business from on-premise to Office 365 services Supporting and administering Office 365 services Replacing and troubleshooting computer hardware components Supporting and maintaining range of peripheral devices Working within a project team If you think this describes you then we'd love to hear from you. Please submit your CV together with a 250-word statement that sets out why you're interested in this position. In Return Commitment As a Christian organisation who believes you were created with a unique character, you have gifts and abilities that are all your own, so the charity is willing to explore how what you have might fit what is needed. The checklist There's no such thing as the perfect candidate. You don't have to tick every box on the job description before you can even think of applying. If you think you've got most of what is needed and you're excited about what the charity is doing, go ahead. It's personal You have a life outside work, and the charity want you to be able to live it well, so is happy to talk to you about flexible working hours and working from home. No one is impressed if you respond to emails at midnight. Learn and grow When you're trained in a new skill, or learn a different perspective, it benefits you and it benefits the charity. The organisation is committed to making it possible for everyone to flourish and be the best they can be, with a huge variety of learning resources available. Together and apart The charity believes in home working where it's appropriate, and during lockdown made that work really well. Celebrating difference Universal acceptance for everyone, everywhere is at the heart of the organisation, promoting diversity of thought, culture and background, which connects the entire charity. As such, the charity is proud to be an Equal Opportunity Employer and values diversity and aspires to reflect this in its workforce. Applications from people representing all sections of the community are welcome. Level ground We want you to bring your best to the application and selection process. If you need any adjustments for that to happen, let the team know and they will be glad to help. The organisation is proud to be an Equal Opportunity Employer and values diversity and aspires to reflect this in its workforce. Applications are welcome from people representing all sections of the community. You may also have experience in areas such as Technical Support Specialist, Technical Support Officer, Technical Support Helpdesk, Helpdesk, Technical Helpdesk, IT Support, Ist Line, 2nd Line, Support Officer. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Company Info
Our client is a home care services agency providing highly-trained carers across the UK, including live-in care and visiting care services.
With an aim to create a world with reimagined, better care that empowers people to be more independent within their own homes, our clients have been growing since 2006. They have opened five offices across England and Wales and are committed to giving people the best possible care that fits with their lives, helping them to stay in the comfort of their own homes.
Job Purpose
To assist the Group IT Manager in the delivery of IT services and IT Support to the business. This will include the maintenance and availability of the Core Network Infrastructure, Core Business Servers and Systems , End user Computing (Desktops, Laptops, Smart Devices, IP Telephony, Desktop Applications) Cloud Services to include Google Enterprise. Recording and management of Incidents, Problems, Requests, and Changes through the IT ServiceDesk. Supporting all staff with the use of our clients systems, hardware and applications.
The Team
The Team at our clients internal IT Team consists of a Group IT Manager and 2 Support Engineers. The team is currently run by the Chief Technology Officer. The Team are based in Salisbury and expected to be a reasonable commutable distance from the Office to support both work hours and any on call demands.
Position summary
The role seeks to provide IT Service Support to over 400 users. The role is varied, requiring the Engineer to be fully flexible in their role. Primarily supporting end user computing, however the business is undertaking a complete IT Refresh programme, and is now looking to embed systems and processes within the business. This requires the Engineer to also assist in supporting Core IT Networks (Wired and Wireless), Core On Prem + Cloud Systems and Services whilst adopting a risk averse attitude in their role in line with Cyber Essentials. The company is adopting ITIL Framework approach and is compliant to NHS DSP Standard. IT Service Support extends across 4 fixed locations with extensive mobile support provided from Salisbury. The role requires some site visits, on-call support out of hours and at weekends.
Our client’s staff primarily uses Google Applications (to include GMail, Google Docs, Sheets, Slides, Chat), supported by Microsoft Office Suite 2019 where necessary.
Key responsibilities for this role include but not are not limited to:
To Serve as first point of contact for IT Support within the organisation
Installing, configuring and maintaining software and hardware components of computer and network systems
Responding in a timely manner to service issues and requests
Diagnosing and troubleshooting software and hardware issues
To report on the status of all system and network operations processes and identify improvements where possible.
Repairing and replacing damaged computer, printing and network components
Maintain existing Google Applications built with Google Apps Script.
Ensuring the security of Servers and client computers by ensuring that systems are installed with the latest security patches and antivirus signatures.
To maintain accurate records of all IT assets (To include Servers, Desktops, Laptops, Printers, bile Devices)
To Record and maintain accurate records on the IT ServiceDesk system
To assist in the production of IT Reports to support business requirements
Testing New Hardware and software before full scale installation
Provide out of hours IT support as agreed on a rotational basis
Attend business locations as necessary to provide support and remediate any IT issue where physical presence is required
To provide training to new staff members on current systems and on new systems which may be introduced
To attend training sessions as directed by your line manager
To want to learn and be a team player
The role may require additional duties to be performed outside of the day-to-day role to ensure the efficient running of the department or business area.
Candidate Requirements:
The Web Developer will already have some and aspire to all the following attributes…
The ideal candidate will:
Minimum of 4 Years in an IT Service Support Role
Ideally be Microsoft Certified Professional accredited, though a thorough understanding of
Windows Server 2019 and/or Windows 10 Desktop is essential
Be personable and able to interact with others across a wide range of technical skills
Possess excellent organisational and time management skills
Be experienced across a broad range of Information Technology
Ideally have experience of using Google Workspace to support a business.
Full driving licence, car and willing to drive as part of satellite location support.
Effective Written and Oral communication Skills
Ability to manage own time and deal with multiple tasks efficiently
Excellent Interpersonal and customer care Skills
Strong Problem Solving Skills
An ability to assess each employees IT Knowledge level
Logical Thinker
Good Analytical and Problem Solving Skills
Ability to attend work punctually and reliably
Desire to learn and be an effective Team member
Mar 03, 2022
Full time
Company Info
Our client is a home care services agency providing highly-trained carers across the UK, including live-in care and visiting care services.
With an aim to create a world with reimagined, better care that empowers people to be more independent within their own homes, our clients have been growing since 2006. They have opened five offices across England and Wales and are committed to giving people the best possible care that fits with their lives, helping them to stay in the comfort of their own homes.
Job Purpose
To assist the Group IT Manager in the delivery of IT services and IT Support to the business. This will include the maintenance and availability of the Core Network Infrastructure, Core Business Servers and Systems , End user Computing (Desktops, Laptops, Smart Devices, IP Telephony, Desktop Applications) Cloud Services to include Google Enterprise. Recording and management of Incidents, Problems, Requests, and Changes through the IT ServiceDesk. Supporting all staff with the use of our clients systems, hardware and applications.
The Team
The Team at our clients internal IT Team consists of a Group IT Manager and 2 Support Engineers. The team is currently run by the Chief Technology Officer. The Team are based in Salisbury and expected to be a reasonable commutable distance from the Office to support both work hours and any on call demands.
Position summary
The role seeks to provide IT Service Support to over 400 users. The role is varied, requiring the Engineer to be fully flexible in their role. Primarily supporting end user computing, however the business is undertaking a complete IT Refresh programme, and is now looking to embed systems and processes within the business. This requires the Engineer to also assist in supporting Core IT Networks (Wired and Wireless), Core On Prem + Cloud Systems and Services whilst adopting a risk averse attitude in their role in line with Cyber Essentials. The company is adopting ITIL Framework approach and is compliant to NHS DSP Standard. IT Service Support extends across 4 fixed locations with extensive mobile support provided from Salisbury. The role requires some site visits, on-call support out of hours and at weekends.
Our client’s staff primarily uses Google Applications (to include GMail, Google Docs, Sheets, Slides, Chat), supported by Microsoft Office Suite 2019 where necessary.
Key responsibilities for this role include but not are not limited to:
To Serve as first point of contact for IT Support within the organisation
Installing, configuring and maintaining software and hardware components of computer and network systems
Responding in a timely manner to service issues and requests
Diagnosing and troubleshooting software and hardware issues
To report on the status of all system and network operations processes and identify improvements where possible.
Repairing and replacing damaged computer, printing and network components
Maintain existing Google Applications built with Google Apps Script.
Ensuring the security of Servers and client computers by ensuring that systems are installed with the latest security patches and antivirus signatures.
To maintain accurate records of all IT assets (To include Servers, Desktops, Laptops, Printers, bile Devices)
To Record and maintain accurate records on the IT ServiceDesk system
To assist in the production of IT Reports to support business requirements
Testing New Hardware and software before full scale installation
Provide out of hours IT support as agreed on a rotational basis
Attend business locations as necessary to provide support and remediate any IT issue where physical presence is required
To provide training to new staff members on current systems and on new systems which may be introduced
To attend training sessions as directed by your line manager
To want to learn and be a team player
The role may require additional duties to be performed outside of the day-to-day role to ensure the efficient running of the department or business area.
Candidate Requirements:
The Web Developer will already have some and aspire to all the following attributes…
The ideal candidate will:
Minimum of 4 Years in an IT Service Support Role
Ideally be Microsoft Certified Professional accredited, though a thorough understanding of
Windows Server 2019 and/or Windows 10 Desktop is essential
Be personable and able to interact with others across a wide range of technical skills
Possess excellent organisational and time management skills
Be experienced across a broad range of Information Technology
Ideally have experience of using Google Workspace to support a business.
Full driving licence, car and willing to drive as part of satellite location support.
Effective Written and Oral communication Skills
Ability to manage own time and deal with multiple tasks efficiently
Excellent Interpersonal and customer care Skills
Strong Problem Solving Skills
An ability to assess each employees IT Knowledge level
Logical Thinker
Good Analytical and Problem Solving Skills
Ability to attend work punctually and reliably
Desire to learn and be an effective Team member
We need an enthusiastic all-rounder to join our vibrant membership organisation representing over 7,000 NHS general practitioners and teams in nearly 1,200 GP practices. Londonwide Local Medical Committees provides pan-London leadership and shared committee services for its members from its modern headquarters in Euston. This is a particularly challenging and rewarding time to be working in ICT support, and we are seeking a corporate ICT professional to join a dynamic team who also have responsibility for communications, media and marketing. This role will work with a number of existing hardware, software and web-based systems, alongside deploying new ones and supporting colleagues to get the best out of the technology available to them. You'll need to be multi-talented to support the organisation's corporate communications, marketing and ICT functions by balancing a varied workload, which includes: supporting the Communications and ICT Manager in providing an IT Helpdesk; providing IT solutions and support to the organisation; designing and producing high-quality communications; disseminating e-marking information via the Salesforce mass email system; supporting the development and maintenance of our new website; providing regular analytical reports on all communications channels; ensuring that the organisation's views and programmes are effectively communicated. To be successful, you will be able to apply skills ideally gained working in a communications or membership setting and/or from a relevant degree subject. Experience of web design,content management systems, design packages, MS Office 365 products, technical support (software) and data compliance would be an advantage. In return, we offer a competitive salary plus employer contributions of 16% of salary into the group personal pension scheme. Other benefits include 25 days' annual leave, regular home working and flexi time. To apply for this position, please visit our website via the Apply button to view the job description and person specification for this role. Closing date: 9am on Wednesday 10 November 2021 ; however, the post may close earlier if there are a very high number of responses. Shortlisted candidates only will be contacted after close of applications. Interviews will be via Zoom and are planned for Wednesday 17 November 2021. Please advise us in your cover letter if you are unavailable on this date.
Nov 04, 2021
Full time
We need an enthusiastic all-rounder to join our vibrant membership organisation representing over 7,000 NHS general practitioners and teams in nearly 1,200 GP practices. Londonwide Local Medical Committees provides pan-London leadership and shared committee services for its members from its modern headquarters in Euston. This is a particularly challenging and rewarding time to be working in ICT support, and we are seeking a corporate ICT professional to join a dynamic team who also have responsibility for communications, media and marketing. This role will work with a number of existing hardware, software and web-based systems, alongside deploying new ones and supporting colleagues to get the best out of the technology available to them. You'll need to be multi-talented to support the organisation's corporate communications, marketing and ICT functions by balancing a varied workload, which includes: supporting the Communications and ICT Manager in providing an IT Helpdesk; providing IT solutions and support to the organisation; designing and producing high-quality communications; disseminating e-marking information via the Salesforce mass email system; supporting the development and maintenance of our new website; providing regular analytical reports on all communications channels; ensuring that the organisation's views and programmes are effectively communicated. To be successful, you will be able to apply skills ideally gained working in a communications or membership setting and/or from a relevant degree subject. Experience of web design,content management systems, design packages, MS Office 365 products, technical support (software) and data compliance would be an advantage. In return, we offer a competitive salary plus employer contributions of 16% of salary into the group personal pension scheme. Other benefits include 25 days' annual leave, regular home working and flexi time. To apply for this position, please visit our website via the Apply button to view the job description and person specification for this role. Closing date: 9am on Wednesday 10 November 2021 ; however, the post may close earlier if there are a very high number of responses. Shortlisted candidates only will be contacted after close of applications. Interviews will be via Zoom and are planned for Wednesday 17 November 2021. Please advise us in your cover letter if you are unavailable on this date.
Hartpury University & College of Further Education
Hartpury University and Hartpury College, Gloucester, UK
£ 19,000 - £21,233 per annum
37.5 hours per week
Permanent
About Us
Hartpury University and Hartpury College are among the UK’s leading specialist education providers in agriculture, animal, equine, sport and veterinary nursing. Located in Gloucestershire, Hartpury University and Hartpury College of Further Education sit side-by-side on a beautiful 360-hectare campus. We provide world-class facilities to almost 4,000 university and college-level students studying undergraduate and postgraduate degrees, A-levels and diplomas, as well as undertaking industry research. The University holds Teaching Excellence Framework Gold and has 98% graduate employability, whilst the College is rated Ofsted Outstanding in all areas. A passionate and innovative business culture and exceptional support networks make Hartpury an ideal career choice.
About the Role
Working in partnership with the academic departments and other services, you will ensure an excellent level of service is delivered to our students and staff.
You will play a proactive part in the maintenance of our systems and provide reactive support, whilst being actively involved within the support function.
About You
You will have demonstrable experience of providing support across an environment which includes Windows desktops, MS Office, Active Directory and AV equipment.
You will have the ability to deliver exceptional customer service whilst working in a busy environment
You will work well under pressure whilst multitasking between customers and projects
You will be a pivotal member of the IT team
What we Offer
Wellbeing events and Employee Assistance Programme
Local Government Pension Scheme
Employee Discounts Scheme
Support for continuous professional development
25 days annual leave entitlement plus bank holidays, rising to 30 days with length of service.
Click the button below to apply online or telephone (01452) 702135 to request documents by post.
The closing date for receipt of applications is Sunday 31st October 2021.
We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment. All successful candidates will be subject to Disclosure and Barring Service checks along with other relevant employment checks.
Hartpury values a diverse workforce and welcomes applications from all sections of the community.
Hartpury’s expectation is that all eligible staff will be vaccinated against COVID-19.
Oct 18, 2021
Full time
£ 19,000 - £21,233 per annum
37.5 hours per week
Permanent
About Us
Hartpury University and Hartpury College are among the UK’s leading specialist education providers in agriculture, animal, equine, sport and veterinary nursing. Located in Gloucestershire, Hartpury University and Hartpury College of Further Education sit side-by-side on a beautiful 360-hectare campus. We provide world-class facilities to almost 4,000 university and college-level students studying undergraduate and postgraduate degrees, A-levels and diplomas, as well as undertaking industry research. The University holds Teaching Excellence Framework Gold and has 98% graduate employability, whilst the College is rated Ofsted Outstanding in all areas. A passionate and innovative business culture and exceptional support networks make Hartpury an ideal career choice.
About the Role
Working in partnership with the academic departments and other services, you will ensure an excellent level of service is delivered to our students and staff.
You will play a proactive part in the maintenance of our systems and provide reactive support, whilst being actively involved within the support function.
About You
You will have demonstrable experience of providing support across an environment which includes Windows desktops, MS Office, Active Directory and AV equipment.
You will have the ability to deliver exceptional customer service whilst working in a busy environment
You will work well under pressure whilst multitasking between customers and projects
You will be a pivotal member of the IT team
What we Offer
Wellbeing events and Employee Assistance Programme
Local Government Pension Scheme
Employee Discounts Scheme
Support for continuous professional development
25 days annual leave entitlement plus bank holidays, rising to 30 days with length of service.
Click the button below to apply online or telephone (01452) 702135 to request documents by post.
The closing date for receipt of applications is Sunday 31st October 2021.
We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment. All successful candidates will be subject to Disclosure and Barring Service checks along with other relevant employment checks.
Hartpury values a diverse workforce and welcomes applications from all sections of the community.
Hartpury’s expectation is that all eligible staff will be vaccinated against COVID-19.
Are you looking for your next challenge? Do you relish the chance to work closely with great colleagues to make rapid sustained school improvement? If so, we have the perfect opportunity for you.
What you offer:
This is an exciting opportunity for a highly motivated and skilled professional to join Beckfoot Trust in providing IT support to a cluster of schools in Bradford. The role involves working closely with the Cluster Network Manager, Headteachers and School Leaders. This is a varied role that will include high-level support such as informing strategic planning for network upgrades and high-level network performance. We are seeking a team member with excellent communication skills and a technical background. This is a fantastic opportunity to work across a unique and inclusive family of schools. The opportunity for flexible working may be possible.
What we offer:
Beckfoot Trust schools work in partnership with a shared ambition to provide outstanding education for our students. We want our students to love learning and be well placed to do something great with their lives. We create remarkable learning environments in which students expect success because of their ambitious attitude to learning, the challenge provided by staff and the support they receive at home. High quality professional development and leadership training for staff are central features of our Trust. We leave no child left behind.
We aim to attract, develop and retain the very best people and to be the ‘Employer of choice’.
May 12, 2021
Full time
Are you looking for your next challenge? Do you relish the chance to work closely with great colleagues to make rapid sustained school improvement? If so, we have the perfect opportunity for you.
What you offer:
This is an exciting opportunity for a highly motivated and skilled professional to join Beckfoot Trust in providing IT support to a cluster of schools in Bradford. The role involves working closely with the Cluster Network Manager, Headteachers and School Leaders. This is a varied role that will include high-level support such as informing strategic planning for network upgrades and high-level network performance. We are seeking a team member with excellent communication skills and a technical background. This is a fantastic opportunity to work across a unique and inclusive family of schools. The opportunity for flexible working may be possible.
What we offer:
Beckfoot Trust schools work in partnership with a shared ambition to provide outstanding education for our students. We want our students to love learning and be well placed to do something great with their lives. We create remarkable learning environments in which students expect success because of their ambitious attitude to learning, the challenge provided by staff and the support they receive at home. High quality professional development and leadership training for staff are central features of our Trust. We leave no child left behind.
We aim to attract, develop and retain the very best people and to be the ‘Employer of choice’.
System Support Officer
Permanent, 37 hours per week
Scale SO1, Salary £25,951 - £27,668
Rutland is one of the best places in the country to live, learn, work, play and visit. We may be the smallest Unitary Authority in England, but we can offer fantastic opportunities to make a real difference to the lives of the residents in our local community. This is your chance to become part of a great team, delivering great services throughout the County.
We are currently seeking to recruit a full-time System Support Officer for our Business Intelligence Team, based in the People Directorate. This offers an exciting and rewarding opportunity to develop your career providing first/second line support and build an impressive CV across multiple service areas and systems.
The People Directorate is responsible for a wide range of vital support services in Rutland, including those that deliver Adult and Children’s Social Care, Early Help for families (including Special Educational Needs, Disability and Inclusion) and lifelong Learning and Skills. These crucial services rely on good quality, robust reporting systems.
The successful individual will have experience of providing first/second line helpdesk support and maintaining systems to ensure we have the very best systems in place and directly influence the services we provide and commission. The role will also involve working closely with front-line staff and managers to ensure our systems support working practices and provide effective, actionable Business Intelligence.
Individuals must be able to combine the technical expertise required for system support with good communication skills to work in an integrated way across services and teams. Rutland currently uses case management systems LiquidLogic and Capita, plus support software such as MS Office and Tableau. Experience of these or similar systems is desirable.
The successful applicant for this post will be subject to a standard check by the Disclosure and Barring Service (DBS).
Please visit our website for a full Job Description. For an informal discussion about the role please contact Jon Adamson, Business Intelligence Manager on 01572 758259 or email jadamson@rutland.gov.uk .
Closing date: 31 January 2018
Interview date: 9 February 2018
Visit www.rutland.gov.uk to apply online, and to find out more about what we do. Alternatively, email: recruitment@rutland.gov.uk or call 01572 722577 for an application pack.
All recruitment correspondence, including interview details, will usually be sent out via email. If you require documentation/correspondence in an alternative format, please contact the HR team.
Rutland County Council is committed to Equality and Diversity and welcomes applications from all sections of the community.
Everyone at Rutland County Council has a responsibility for, and is committed to, safeguarding and promoting the welfare of Children, Young People and Vulnerable Adults and for ensuring that they are protected from harm.
Jan 18, 2018
Full time
System Support Officer
Permanent, 37 hours per week
Scale SO1, Salary £25,951 - £27,668
Rutland is one of the best places in the country to live, learn, work, play and visit. We may be the smallest Unitary Authority in England, but we can offer fantastic opportunities to make a real difference to the lives of the residents in our local community. This is your chance to become part of a great team, delivering great services throughout the County.
We are currently seeking to recruit a full-time System Support Officer for our Business Intelligence Team, based in the People Directorate. This offers an exciting and rewarding opportunity to develop your career providing first/second line support and build an impressive CV across multiple service areas and systems.
The People Directorate is responsible for a wide range of vital support services in Rutland, including those that deliver Adult and Children’s Social Care, Early Help for families (including Special Educational Needs, Disability and Inclusion) and lifelong Learning and Skills. These crucial services rely on good quality, robust reporting systems.
The successful individual will have experience of providing first/second line helpdesk support and maintaining systems to ensure we have the very best systems in place and directly influence the services we provide and commission. The role will also involve working closely with front-line staff and managers to ensure our systems support working practices and provide effective, actionable Business Intelligence.
Individuals must be able to combine the technical expertise required for system support with good communication skills to work in an integrated way across services and teams. Rutland currently uses case management systems LiquidLogic and Capita, plus support software such as MS Office and Tableau. Experience of these or similar systems is desirable.
The successful applicant for this post will be subject to a standard check by the Disclosure and Barring Service (DBS).
Please visit our website for a full Job Description. For an informal discussion about the role please contact Jon Adamson, Business Intelligence Manager on 01572 758259 or email jadamson@rutland.gov.uk .
Closing date: 31 January 2018
Interview date: 9 February 2018
Visit www.rutland.gov.uk to apply online, and to find out more about what we do. Alternatively, email: recruitment@rutland.gov.uk or call 01572 722577 for an application pack.
All recruitment correspondence, including interview details, will usually be sent out via email. If you require documentation/correspondence in an alternative format, please contact the HR team.
Rutland County Council is committed to Equality and Diversity and welcomes applications from all sections of the community.
Everyone at Rutland County Council has a responsibility for, and is committed to, safeguarding and promoting the welfare of Children, Young People and Vulnerable Adults and for ensuring that they are protected from harm.
IT Support Officer
Proforest is seeking an enthusiastic IT professional to provide end user support and help to develop and implement a long-term roadmap with the objective of improving effectiveness and security of IT systems. The candidate should have at least 1 year of relevant experience in a similar role and requires excellent interpersonal and communication skills.
About Proforest Proforest is a dynamic non-profit organisation with global presence that has established itself as a leader in the development and implementation of sustainable production and responsible sourcing. We work at every stage of the supply chain, from production and processing, through to purchasing and investment. Our 18 years’ experience covers the management of forests, oil palm, soy, sugarcane, rubber and beef, at a range of scales that includes smallholders, communities and forest-dependent people through to multinational businesses.
Main Responsibilities
Act as the first point of contact for staff and provide effective end-user support as required.
Take ownership of any IT issues raised, carry-out investigation and resolve issues with minimal disruption to the business.
Coordinate and oversee external IT support provider, escalate any technical issues as required and review effectiveness of service.
Effectively engage and communicate with staff to understand how they are using IT systems, understand their problems and discuss solutions in a non-technical language.
Help to develop internal guidance notes, training material and other procedural documents to help staff better understand and use our IT systems. Provide training to staff on IT systems as required.
Follow regularly maintenance procedures for server, firewall and network infrastructure and man-age various IT admin systems like helpdesk ticketing, remote access, monitored antivirus, ISP, backup, etc.
Keep all network and system documentation up-to-date. Identify any IT security risks, evaluate mitigation options and carry out suitable measures to in-crease network and data security.
Provide guidance and support to regional offices to improve their IT support capacity.
Support the development and maintenance of a long-term IT roadmap to improve effectiveness of internal IT systems and lead on the implementation of projects to achieve the objectives set-out in the roadmap.
Qualifications, experience and skills
Graduate in computer science, network engineering or similar qualification
At least 1 year of relevant work experience in a similar role in a medium size business IT environment
Excellent communication, interpersonal and team-working skills with the ability to operate in a multi-cultural environment
Strong technical skills with Windows server, HyperV, AD, GPO, DHCP/DNS, Network Technology
Strong knowledge of Microsoft Office 365 and Azure
A good understanding of security infrastructure and systems would be an advantage
Knowledge of configuring/supporting laptop and desktop computers
Highly developed organisational skills including prioritisation, project management and time management
A drive and desire for continuous professional development
Salary, location and contract type
Salary: 25,000 – 28,000 dependent on experience
Location: Oxford
Contract type: Permanent, full-time
How to apply Send your CV, a brief cover letter that describes how you meet the requirements for this position and confirmation that you are already eligible to work in the UK to personnel@proforest.net
• Application deadline: 12 January 2018 • Phone interviews planned: 18 / 19 January 2018 • Final interview planned: 25 - 31 January 2018
Proforest is an equal opportunity employer.
Dec 11, 2017
Full time
IT Support Officer
Proforest is seeking an enthusiastic IT professional to provide end user support and help to develop and implement a long-term roadmap with the objective of improving effectiveness and security of IT systems. The candidate should have at least 1 year of relevant experience in a similar role and requires excellent interpersonal and communication skills.
About Proforest Proforest is a dynamic non-profit organisation with global presence that has established itself as a leader in the development and implementation of sustainable production and responsible sourcing. We work at every stage of the supply chain, from production and processing, through to purchasing and investment. Our 18 years’ experience covers the management of forests, oil palm, soy, sugarcane, rubber and beef, at a range of scales that includes smallholders, communities and forest-dependent people through to multinational businesses.
Main Responsibilities
Act as the first point of contact for staff and provide effective end-user support as required.
Take ownership of any IT issues raised, carry-out investigation and resolve issues with minimal disruption to the business.
Coordinate and oversee external IT support provider, escalate any technical issues as required and review effectiveness of service.
Effectively engage and communicate with staff to understand how they are using IT systems, understand their problems and discuss solutions in a non-technical language.
Help to develop internal guidance notes, training material and other procedural documents to help staff better understand and use our IT systems. Provide training to staff on IT systems as required.
Follow regularly maintenance procedures for server, firewall and network infrastructure and man-age various IT admin systems like helpdesk ticketing, remote access, monitored antivirus, ISP, backup, etc.
Keep all network and system documentation up-to-date. Identify any IT security risks, evaluate mitigation options and carry out suitable measures to in-crease network and data security.
Provide guidance and support to regional offices to improve their IT support capacity.
Support the development and maintenance of a long-term IT roadmap to improve effectiveness of internal IT systems and lead on the implementation of projects to achieve the objectives set-out in the roadmap.
Qualifications, experience and skills
Graduate in computer science, network engineering or similar qualification
At least 1 year of relevant work experience in a similar role in a medium size business IT environment
Excellent communication, interpersonal and team-working skills with the ability to operate in a multi-cultural environment
Strong technical skills with Windows server, HyperV, AD, GPO, DHCP/DNS, Network Technology
Strong knowledge of Microsoft Office 365 and Azure
A good understanding of security infrastructure and systems would be an advantage
Knowledge of configuring/supporting laptop and desktop computers
Highly developed organisational skills including prioritisation, project management and time management
A drive and desire for continuous professional development
Salary, location and contract type
Salary: 25,000 – 28,000 dependent on experience
Location: Oxford
Contract type: Permanent, full-time
How to apply Send your CV, a brief cover letter that describes how you meet the requirements for this position and confirmation that you are already eligible to work in the UK to personnel@proforest.net
• Application deadline: 12 January 2018 • Phone interviews planned: 18 / 19 January 2018 • Final interview planned: 25 - 31 January 2018
Proforest is an equal opportunity employer.
The Engineering Development Trust
Welwyn Garden City, United Kingdom
Location: Welwyn Garden City Department: ICT Reports to: ICT Support Manager
This is a fantastic opportunity for a bright, pro-active and articulate individual to make a difference in a small, dedicated ICT Team. You will be working for a well renowned STEM charity, delivering over 40,000 experiences to young people every year. The Engineering Development Trust (EDT) has been constantly growing for over 30 years and this is a great opportunity to grow and improve your support skills with them.
You will have the opportunity to help out in support, contributing to the successful running of the service desk ensuring EDT’s employees have the ICT tools and necessary guidance to do their roles as effectively as possible.
The role will be mainly phone and email based, so the successful candidate must feel comfortable providing remote support and delivering excellent customer service. They will be supporting internal staff members located across regional offices in England and Scotland along with home workers.
Principle Responsibilities
Respond efficiently to calls and emails from staff with regular attention to the ICT ticket system
Provide 1st line support to users and trouble-shoot any problems encountered
Monitor, log and communicate scheduled system downtime / upgrades
Maintain other services including: Office 365 users, Sharepoint sites, Exchange accounts
Provide additional support on our recently launched Dynamics CRM system
Participate in other areas of ICT under the direction of the support manager
Knowledge, Skills and Experience
Excellent written and verbal communication skills
Attention to detail
Keen interest in IT
Experience of MS Windows, MS office and Office 365 online
Experience of using Drupal CMS would be an advantage
Good team player
Ability to work on own initiative
PHP & Java coding knowledge is not essential but would be an advantage
Job Summary
This vacancy is available on a Full-Time basis
It may require ad hoc and infrequent visits to our regional offices
Working hours are 9am – 5pm (30-minute lunch break)
37 1/2 Hours a week
Salary: £16k-£18k depending on experience
Please ensure any applications to this job include your CV with a covering letter.
Dec 08, 2016
Full time
Location: Welwyn Garden City Department: ICT Reports to: ICT Support Manager
This is a fantastic opportunity for a bright, pro-active and articulate individual to make a difference in a small, dedicated ICT Team. You will be working for a well renowned STEM charity, delivering over 40,000 experiences to young people every year. The Engineering Development Trust (EDT) has been constantly growing for over 30 years and this is a great opportunity to grow and improve your support skills with them.
You will have the opportunity to help out in support, contributing to the successful running of the service desk ensuring EDT’s employees have the ICT tools and necessary guidance to do their roles as effectively as possible.
The role will be mainly phone and email based, so the successful candidate must feel comfortable providing remote support and delivering excellent customer service. They will be supporting internal staff members located across regional offices in England and Scotland along with home workers.
Principle Responsibilities
Respond efficiently to calls and emails from staff with regular attention to the ICT ticket system
Provide 1st line support to users and trouble-shoot any problems encountered
Monitor, log and communicate scheduled system downtime / upgrades
Maintain other services including: Office 365 users, Sharepoint sites, Exchange accounts
Provide additional support on our recently launched Dynamics CRM system
Participate in other areas of ICT under the direction of the support manager
Knowledge, Skills and Experience
Excellent written and verbal communication skills
Attention to detail
Keen interest in IT
Experience of MS Windows, MS office and Office 365 online
Experience of using Drupal CMS would be an advantage
Good team player
Ability to work on own initiative
PHP & Java coding knowledge is not essential but would be an advantage
Job Summary
This vacancy is available on a Full-Time basis
It may require ad hoc and infrequent visits to our regional offices
Working hours are 9am – 5pm (30-minute lunch break)
37 1/2 Hours a week
Salary: £16k-£18k depending on experience
Please ensure any applications to this job include your CV with a covering letter.
Southbank Centre
Southbank Centre, Belvedere Road, London, United Kingdom
Southbank Centre is a place that unites people through the exchange of ideas, the power of creativity and the imagination and through freedom of expression. We passionately believe in the power of art, ideas and creativity to inspire, educate and effect change.
We’re looking for an experienced IS Service Desk Officer to provide exemplary customer service to all users of our IS Service Desk, to support and facilitate our (ICT) infrastructure and work with the rest of the IS service desk team to provide a first-class 1st and 2nd line support to the organisation.
Responding to and resolving queries in accordance with KPI’s and SLA’s, IS Service Desk Officers are always ready to propose solutions and innovations to improve business efficiencies for the organisation and the team; and give staff the tools and skills they need to be digitally self sufficient and confident in using information systems. You will also be the IT point of contact for external events and internal installations.
With demonstrable experience of providing 1st and 2nd line technical support, exceptional interpersonal skills and knowledge of PCI DSS and ITIL; the ideal candidate will be a motivated self-starter with excellent customer facing skills. A logical mind with outstanding problem solving skills with a natural ability to quickly grasp the crux of an issue paired with a flexible and helpful attitude when responding to internal and external customer needs are essential for the role.
As a full-time IS Service Desk Officer your hours of work will be rostered flexibly between 8.30am and 8pm (and occasionally outside of this) over 7 days to meet the needs of the programme. The hours of work are 160 hours over a 4-week roster period.
Southbank Centre is a place where everyone is welcomed. We believe that art must be available to the many and not just the few, and our staff deliver a programme that celebrates the diverse experiences of people and cultures. We present work for everyone and we welcome applications from everyone. By attracting people to work for us from a broad range of backgrounds with diverse attitudes, opinions and beliefs we can continue to look at the world with fresh eyes and find new ways of doing things.
We offer a stimulating and professional environment in which to work - and the pace and scale can be breathtaking. We welcome millions of visitors each year, provide a unique educational offer to thousands of schools, young people and adults, and have a network of world-class artists from every genre who regard Southbank Centre as their home, including our four outstanding resident orchestras. We put on over 2500 new artistic productions, installations and performances each year, and our entrepreneurial drive supports our artistic ambition through the sensitive integration of commercial activity across our site. This is a remarkable place to work and our people require the ability to work in The Southbank Centre Way - to think, act and learn with speed and agility.
Contract: Permanent
Closing date for applications: 23:45, 04/12/2016
We reserve the right to close the advert early if enough applications are received
Nov 01, 2016
Full time
Southbank Centre is a place that unites people through the exchange of ideas, the power of creativity and the imagination and through freedom of expression. We passionately believe in the power of art, ideas and creativity to inspire, educate and effect change.
We’re looking for an experienced IS Service Desk Officer to provide exemplary customer service to all users of our IS Service Desk, to support and facilitate our (ICT) infrastructure and work with the rest of the IS service desk team to provide a first-class 1st and 2nd line support to the organisation.
Responding to and resolving queries in accordance with KPI’s and SLA’s, IS Service Desk Officers are always ready to propose solutions and innovations to improve business efficiencies for the organisation and the team; and give staff the tools and skills they need to be digitally self sufficient and confident in using information systems. You will also be the IT point of contact for external events and internal installations.
With demonstrable experience of providing 1st and 2nd line technical support, exceptional interpersonal skills and knowledge of PCI DSS and ITIL; the ideal candidate will be a motivated self-starter with excellent customer facing skills. A logical mind with outstanding problem solving skills with a natural ability to quickly grasp the crux of an issue paired with a flexible and helpful attitude when responding to internal and external customer needs are essential for the role.
As a full-time IS Service Desk Officer your hours of work will be rostered flexibly between 8.30am and 8pm (and occasionally outside of this) over 7 days to meet the needs of the programme. The hours of work are 160 hours over a 4-week roster period.
Southbank Centre is a place where everyone is welcomed. We believe that art must be available to the many and not just the few, and our staff deliver a programme that celebrates the diverse experiences of people and cultures. We present work for everyone and we welcome applications from everyone. By attracting people to work for us from a broad range of backgrounds with diverse attitudes, opinions and beliefs we can continue to look at the world with fresh eyes and find new ways of doing things.
We offer a stimulating and professional environment in which to work - and the pace and scale can be breathtaking. We welcome millions of visitors each year, provide a unique educational offer to thousands of schools, young people and adults, and have a network of world-class artists from every genre who regard Southbank Centre as their home, including our four outstanding resident orchestras. We put on over 2500 new artistic productions, installations and performances each year, and our entrepreneurial drive supports our artistic ambition through the sensitive integration of commercial activity across our site. This is a remarkable place to work and our people require the ability to work in The Southbank Centre Way - to think, act and learn with speed and agility.
Contract: Permanent
Closing date for applications: 23:45, 04/12/2016
We reserve the right to close the advert early if enough applications are received
IT Officer
165 Queen’s Gate, London SW7 5HD
£20,000 to £26,000 Per Annum, FTE
35 hours per week
REPORTING TO: Director of Strategy & Operations OR Chief Executive (tbc)
The Role
To begin with you will focus on the immediate day-to-day functioning of the equipment the staff use. You will be supported by the client’s external IT specialists who will help you develop your knowledge and skills so that you can take on increasing amounts of responsibility. Ultimately you will be responsible for sourcing and maintaining all the client equipment and for purchasing software, hosting and support services.
About you:
We are recruiting an IT Officer to provide a full and up to date IT service to enable the team to work flexibly, securely and efficiently so they can deliver the organisations goals.
The company is active throughout the UK and its staff travel regularly. They work with over 600 volunteers and hundreds of partner organisations. They are increasingly delivering the activities and programmes online, making more use of digital platforms, online processes and social media.
Key Responsibilities:
• Provide first-line technical support to staff on the client’s hardware (printer/scanner devices, desk phones, mobiles, laptops, tablets) and software.
• Manage the clients:
Wired and wireless networks,
Network of desk phones and contracts
IT Suppliers
Domains for the client projects’ microsites and there corporate website
• Maintain excellent records including helpdesk ticketing, asset register, risk register, login details for all services, software licences, user accounts, usage monitoring.
Person specification
The ideal candidate will have
• Experience of the following technical areas:
- Windows 2008 R2
- Windows 7
- Basic administration of servers and AD
- MS Office 365 administration
- Basic group policy administration
• Good written and spoken communication skills
• Willingness to learn and develop
• Good time management skills and ability to work independently
The post holder will be expected to work outside office hours on occasions, to facilitate upgrades and system changes. Significant periods of out of hours will attract time off in Lieu (TOIL) according to our toil policy
TO BE CONSIDERED FOR THIS FANTASTIC OPPORTUNITY PRESS THE APPLY BUTTON NOW OR CALL OUR OFFICE ON (Apply online only)
Sep 09, 2016
IT Officer
165 Queen’s Gate, London SW7 5HD
£20,000 to £26,000 Per Annum, FTE
35 hours per week
REPORTING TO: Director of Strategy & Operations OR Chief Executive (tbc)
The Role
To begin with you will focus on the immediate day-to-day functioning of the equipment the staff use. You will be supported by the client’s external IT specialists who will help you develop your knowledge and skills so that you can take on increasing amounts of responsibility. Ultimately you will be responsible for sourcing and maintaining all the client equipment and for purchasing software, hosting and support services.
About you:
We are recruiting an IT Officer to provide a full and up to date IT service to enable the team to work flexibly, securely and efficiently so they can deliver the organisations goals.
The company is active throughout the UK and its staff travel regularly. They work with over 600 volunteers and hundreds of partner organisations. They are increasingly delivering the activities and programmes online, making more use of digital platforms, online processes and social media.
Key Responsibilities:
• Provide first-line technical support to staff on the client’s hardware (printer/scanner devices, desk phones, mobiles, laptops, tablets) and software.
• Manage the clients:
Wired and wireless networks,
Network of desk phones and contracts
IT Suppliers
Domains for the client projects’ microsites and there corporate website
• Maintain excellent records including helpdesk ticketing, asset register, risk register, login details for all services, software licences, user accounts, usage monitoring.
Person specification
The ideal candidate will have
• Experience of the following technical areas:
- Windows 2008 R2
- Windows 7
- Basic administration of servers and AD
- MS Office 365 administration
- Basic group policy administration
• Good written and spoken communication skills
• Willingness to learn and develop
• Good time management skills and ability to work independently
The post holder will be expected to work outside office hours on occasions, to facilitate upgrades and system changes. Significant periods of out of hours will attract time off in Lieu (TOIL) according to our toil policy
TO BE CONSIDERED FOR THIS FANTASTIC OPPORTUNITY PRESS THE APPLY BUTTON NOW OR CALL OUR OFFICE ON (Apply online only)
1st/ 2nd Line Support Officer - MAC / Active Directory
I am currently recruiting for a 1st/2nd Line Support Officer to work for a media firm based in Wimbledon. This is a great stepping stone for some who is looking to gain more experience and be involved in solving technical issues amongst the company users.
We are looking for someone with excellent communication skills and who is very comfortable dealing with users as this is predominately a deskside support position.
Key Skills and duties required for the 1st/2nd Line Support Officer:
-Windows 7/8
-MS Office 2013
-Outlook 2013
-Active Directory
-MAC Experience
-Excellent communication skills
-Supporting Mobile phones and photocopiers
-Progress updates for all work undertaken including call logging/list
-Identify and prepare hardware and software for secure disposal as appropriate
Apart from the technical skills required you will also be cooperating operations team and merchants helpdesk.
If you are interested in this position or require any more information please either reply with your up-to-date CV or call Ellie from Marcus Donald People on (Apply online only).
1st/ 2nd Line Support Officer - MAC / Active Directory
Sep 09, 2016
1st/ 2nd Line Support Officer - MAC / Active Directory
I am currently recruiting for a 1st/2nd Line Support Officer to work for a media firm based in Wimbledon. This is a great stepping stone for some who is looking to gain more experience and be involved in solving technical issues amongst the company users.
We are looking for someone with excellent communication skills and who is very comfortable dealing with users as this is predominately a deskside support position.
Key Skills and duties required for the 1st/2nd Line Support Officer:
-Windows 7/8
-MS Office 2013
-Outlook 2013
-Active Directory
-MAC Experience
-Excellent communication skills
-Supporting Mobile phones and photocopiers
-Progress updates for all work undertaken including call logging/list
-Identify and prepare hardware and software for secure disposal as appropriate
Apart from the technical skills required you will also be cooperating operations team and merchants helpdesk.
If you are interested in this position or require any more information please either reply with your up-to-date CV or call Ellie from Marcus Donald People on (Apply online only).
1st/ 2nd Line Support Officer - MAC / Active Directory
IT Officer
165 Queen’s Gate, London SW7 5HD
£20,000 to £26,000 Per Annum, FTE
35 hours per week
REPORTING TO: Director of Strategy & Operations OR Chief Executive (tbc)
The Role
To begin with you will focus on the immediate day-to-day functioning of the equipment the staff use. You will be supported by the client’s external IT specialists who will help you develop your knowledge and skills so that you can take on increasing amounts of responsibility. Ultimately you will be responsible for sourcing and maintaining all the client equipment and for purchasing software, hosting and support services.
About you:
We are recruiting an IT Officer to provide a full and up to date IT service to enable the team to work flexibly, securely and efficiently so they can deliver the organisations goals.
The company is active throughout the UK and its staff travel regularly. They work with over 600 volunteers and hundreds of partner organisations. They are increasingly delivering the activities and programmes online, making more use of digital platforms, online processes and social media.
Key Responsibilities:
• Provide first-line technical support to staff on the client’s hardware (printer/scanner devices, desk phones, mobiles, laptops, tablets) and software.
• Manage the clients:
Wired and wireless networks,
Network of desk phones and contracts
IT Suppliers
Domains for the client projects’ microsites and there corporate website
• Maintain excellent records including helpdesk ticketing, asset register, risk register, login details for all services, software licences, user accounts, usage monitoring.
Person specification
The ideal candidate will have
• Experience of the following technical areas:
- Windows 2008 R2
- Windows 7
- Basic administration of servers and AD
- MS Office 365 administration
- Basic group policy administration
• Good written and spoken communication skills
• Willingness to learn and develop
• Good time management skills and ability to work independently
The post holder will be expected to work outside office hours on occasions, to facilitate upgrades and system changes. Significant periods of out of hours will attract time off in Lieu (TOIL) according to our toil policy
TO BE CONSIDERED FOR THIS FANTASTIC OPPORTUNITY PRESS THE APPLY BUTTON NOW OR CALL OUR OFFICE ON (Apply online only)
Sep 09, 2016
IT Officer
165 Queen’s Gate, London SW7 5HD
£20,000 to £26,000 Per Annum, FTE
35 hours per week
REPORTING TO: Director of Strategy & Operations OR Chief Executive (tbc)
The Role
To begin with you will focus on the immediate day-to-day functioning of the equipment the staff use. You will be supported by the client’s external IT specialists who will help you develop your knowledge and skills so that you can take on increasing amounts of responsibility. Ultimately you will be responsible for sourcing and maintaining all the client equipment and for purchasing software, hosting and support services.
About you:
We are recruiting an IT Officer to provide a full and up to date IT service to enable the team to work flexibly, securely and efficiently so they can deliver the organisations goals.
The company is active throughout the UK and its staff travel regularly. They work with over 600 volunteers and hundreds of partner organisations. They are increasingly delivering the activities and programmes online, making more use of digital platforms, online processes and social media.
Key Responsibilities:
• Provide first-line technical support to staff on the client’s hardware (printer/scanner devices, desk phones, mobiles, laptops, tablets) and software.
• Manage the clients:
Wired and wireless networks,
Network of desk phones and contracts
IT Suppliers
Domains for the client projects’ microsites and there corporate website
• Maintain excellent records including helpdesk ticketing, asset register, risk register, login details for all services, software licences, user accounts, usage monitoring.
Person specification
The ideal candidate will have
• Experience of the following technical areas:
- Windows 2008 R2
- Windows 7
- Basic administration of servers and AD
- MS Office 365 administration
- Basic group policy administration
• Good written and spoken communication skills
• Willingness to learn and develop
• Good time management skills and ability to work independently
The post holder will be expected to work outside office hours on occasions, to facilitate upgrades and system changes. Significant periods of out of hours will attract time off in Lieu (TOIL) according to our toil policy
TO BE CONSIDERED FOR THIS FANTASTIC OPPORTUNITY PRESS THE APPLY BUTTON NOW OR CALL OUR OFFICE ON (Apply online only)
1st/ 2nd Line Support Officer - MAC / Active Directory
I am currently recruiting for a 1st/2nd Line Support Officer to work for a media firm based in Wimbledon. This is a great stepping stone for some who is looking to gain more experience and be involved in solving technical issues amongst the company users.
We are looking for someone with excellent communication skills and who is very comfortable dealing with users as this is predominately a deskside support position.
Key Skills and duties required for the 1st/2nd Line Support Officer:
-Windows 7/8
-MS Office 2013
-Outlook 2013
-Active Directory
-MAC Experience
-Excellent communication skills
-Supporting Mobile phones and photocopiers
-Progress updates for all work undertaken including call logging/list
-Identify and prepare hardware and software for secure disposal as appropriate
Apart from the technical skills required you will also be cooperating operations team and merchants helpdesk.
If you are interested in this position or require any more information please either reply with your up-to-date CV or call Ellie from Marcus Donald People on (Apply online only).
1st/ 2nd Line Support Officer - MAC / Active Directory
Sep 09, 2016
1st/ 2nd Line Support Officer - MAC / Active Directory
I am currently recruiting for a 1st/2nd Line Support Officer to work for a media firm based in Wimbledon. This is a great stepping stone for some who is looking to gain more experience and be involved in solving technical issues amongst the company users.
We are looking for someone with excellent communication skills and who is very comfortable dealing with users as this is predominately a deskside support position.
Key Skills and duties required for the 1st/2nd Line Support Officer:
-Windows 7/8
-MS Office 2013
-Outlook 2013
-Active Directory
-MAC Experience
-Excellent communication skills
-Supporting Mobile phones and photocopiers
-Progress updates for all work undertaken including call logging/list
-Identify and prepare hardware and software for secure disposal as appropriate
Apart from the technical skills required you will also be cooperating operations team and merchants helpdesk.
If you are interested in this position or require any more information please either reply with your up-to-date CV or call Ellie from Marcus Donald People on (Apply online only).
1st/ 2nd Line Support Officer - MAC / Active Directory