Service Desk Engineer Hybrid 3 days office / 2 days at home Our client is looking for Service Desk Engineers to help support their clients with the continuous provision of their services. This is a key role in their company and a great entry point to their business to build and grow your career. The Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will provide exceptional standards of support to customers, across a variety of products, services, and platforms. You will work with the Lifecycle Coordinator(s) and Service Desk Manager, to ensure tickets are worked on in an efficient manner and to support SLAs and provide a positive customer experience. A typical day involves: Answer phone calls from end-users and working to resolve issues, on first contact, where possible. Work on tickets assigned to you, these may have been logged via telephone, portal, booking systems, email, or a chat. Communicating with customers, via the appropriate channels, always ensuring that written and verbal communication is professional and meets their standards. Ensure appropriate adherence to performance targets including KPIs and SLAs. Their ideal candidate will demonstrate the required technical and customer service skills. Therefore, the following experience is advantageous: Working for a Managed Services Provider (MSP, or MSSP), or an inhouse IT support team. Knowledge and technical understanding of Microsoft 365 and general business IT systems. Experience using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask. Operational understanding and experience working in ITIL aligned environment(s), including understanding of SLA s incident. Management, Service Request Fulfilment and Change Management. Ability to demonstrate excellent troubleshooting skills. Ability to demonstrate strong team working and team leadership skills. Technical Skills: Pluralsight Foundation role at Average, or above. Foundation level Microsoft certification, or equivalent. About Our Client Their company foundation is built on Inclusivity, Dignity and Respect. These three core values support their vision and shape their culture. At our client, they celebrate what makes them unique: their people. They believe in fostering a diverse work environment that seeks and embraces thoughts and ideas from all different backgrounds. Who are they looking for? Robots need not apply. When it comes to everything they do, they put people first. For their employees, this means that decisions are always made with individuals in mind. Their people are important to them. They couldn t do what they do without them. They are the ones who just make things happen. Learning & growth Your career development is important. Join an organisation that prioritises innovation, learning, and culture. Our client wants their employees to have fulfilling careers and they commit to their employees by offering competitive benefits, compensation, and development opportunities. They encourage their employees to find their passions and grow into them. They support all their staff with frequent and unique opportunities for training and education. There is an endless supply of resources for you to train and expand your knowledge. In addition to a competitive salary and their commitment to your learning and development, they offer a range of perks and benefits which include: Your birthday off Contractual sick pay Enhanced maternity, adoption and partner leave / pay Charity day Enhanced employer pension contributions Flexibility to work remotely (post-probation) 30 days holiday (plus 3 fixed bank holidays) Private Health Insurance (Vitality) Salary sacrifice options including Electric Vehicles, Bikes and Equipment, Technology and Ikea products Access to a range of discounts and loyalty schemes Discounted gym membership If you have experience as a 1st Line helpdesk engineer, 2nd Line helpdesk engineer or an inhouse IT Support team, then our client would like to hear from you.
Mar 29, 2024
Full time
Service Desk Engineer Hybrid 3 days office / 2 days at home Our client is looking for Service Desk Engineers to help support their clients with the continuous provision of their services. This is a key role in their company and a great entry point to their business to build and grow your career. The Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will provide exceptional standards of support to customers, across a variety of products, services, and platforms. You will work with the Lifecycle Coordinator(s) and Service Desk Manager, to ensure tickets are worked on in an efficient manner and to support SLAs and provide a positive customer experience. A typical day involves: Answer phone calls from end-users and working to resolve issues, on first contact, where possible. Work on tickets assigned to you, these may have been logged via telephone, portal, booking systems, email, or a chat. Communicating with customers, via the appropriate channels, always ensuring that written and verbal communication is professional and meets their standards. Ensure appropriate adherence to performance targets including KPIs and SLAs. Their ideal candidate will demonstrate the required technical and customer service skills. Therefore, the following experience is advantageous: Working for a Managed Services Provider (MSP, or MSSP), or an inhouse IT support team. Knowledge and technical understanding of Microsoft 365 and general business IT systems. Experience using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask. Operational understanding and experience working in ITIL aligned environment(s), including understanding of SLA s incident. Management, Service Request Fulfilment and Change Management. Ability to demonstrate excellent troubleshooting skills. Ability to demonstrate strong team working and team leadership skills. Technical Skills: Pluralsight Foundation role at Average, or above. Foundation level Microsoft certification, or equivalent. About Our Client Their company foundation is built on Inclusivity, Dignity and Respect. These three core values support their vision and shape their culture. At our client, they celebrate what makes them unique: their people. They believe in fostering a diverse work environment that seeks and embraces thoughts and ideas from all different backgrounds. Who are they looking for? Robots need not apply. When it comes to everything they do, they put people first. For their employees, this means that decisions are always made with individuals in mind. Their people are important to them. They couldn t do what they do without them. They are the ones who just make things happen. Learning & growth Your career development is important. Join an organisation that prioritises innovation, learning, and culture. Our client wants their employees to have fulfilling careers and they commit to their employees by offering competitive benefits, compensation, and development opportunities. They encourage their employees to find their passions and grow into them. They support all their staff with frequent and unique opportunities for training and education. There is an endless supply of resources for you to train and expand your knowledge. In addition to a competitive salary and their commitment to your learning and development, they offer a range of perks and benefits which include: Your birthday off Contractual sick pay Enhanced maternity, adoption and partner leave / pay Charity day Enhanced employer pension contributions Flexibility to work remotely (post-probation) 30 days holiday (plus 3 fixed bank holidays) Private Health Insurance (Vitality) Salary sacrifice options including Electric Vehicles, Bikes and Equipment, Technology and Ikea products Access to a range of discounts and loyalty schemes Discounted gym membership If you have experience as a 1st Line helpdesk engineer, 2nd Line helpdesk engineer or an inhouse IT Support team, then our client would like to hear from you.
Service Desk Engineer Hybrid 3 days office / 2 days at home At Zenzero we re looking for Service Desk Engineers to help support our clients with the continuous provision of our services. This is a key role in our company and a great entry point to our business to build and grow your career. The Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will provide exceptional standards of support to customers, across a variety of products, services, and platforms. You will work with the Lifecycle Coordinator(s) and Service Desk Manager, to ensure tickets are worked on in an efficient manner and to support SLAs and provide a positive customer experience. A typical day involves: Answer phone calls from end-users and working to resolve issues, on first contact, where possible. Work on tickets assigned to you, these may have been logged via telephone, portal, booking systems, email, or a chat. Communicating with customers, via the appropriate channels, always ensuring that written and verbal communication is professional and meets our standards. Ensure appropriate adherence to performance targets including KPIs and SLAs. Our ideal candidate will demonstrate the required technical and customer service skills. Therefore, the following experience is advantageous: Working for a Managed Services Provider (MSP, or MSSP), or an inhouse IT support team. Knowledge and technical understanding of Microsoft 365 and general business IT systems. Experience using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask. Operational understanding and experience working in ITIL aligned environment(s), including understanding of SLA s incident. Management, Service Request Fulfilment and Change Management. Ability to demonstrate excellent troubleshooting skills. Ability to demonstrate strong team working and team leadership skills. Technical Skills: Pluralsight Foundation role at Average, or above. Foundation level Microsoft certification, or equivalent. About Zenzero Our company foundation is built on Inclusivity, Dignity and Respect. These three core values support our vision and shape our culture. At Zenzero, we celebrate what makes us unique: our people. We believe in fostering a diverse work environment that seeks and embraces thoughts and ideas from all different backgrounds. Who are we looking for? Robots need not apply. When it comes to everything we do at Zenzero, we put people first. For our employees, this means that decisions are always made with individuals in mind. Our people are important to us. We couldn t do what we do without them. They are the ones who just make things happen. Learning & growth Your career development is important. Join an organisation that prioritises innovation, learning, and culture. We want our employees to have fulfilling careers and we commit to our employees by offering competitive benefits, compensation, and development opportunities. We encourage our employees to find their passions and grow into them. We support all our staff with frequent and unique opportunities for training and education. There is an endless supply of resources for you to train and expand your knowledge. In addition to a competitive salary and our commitment to your learning and development, we offer a range of perks and benefits which include: Your birthday off Contractual sick pay Enhanced maternity, adoption and partner leave / pay Charity day Enhanced employer pension contributions Flexibility to work remotely (post-probation) 30 days holiday (plus 3 fixed bank holidays) Private Health Insurance (Vitality) Salary sacrifice options including Electric Vehicles, Bikes and Equipment, Technology and Ikea products Access to a range of discounts and loyalty schemes Discounted gym membership If you have experience as a 1st Line helpdesk engineer, 2nd Line helpdesk engineer or an inhouse IT Support team, then we would like to hear from you.
Mar 29, 2024
Full time
Service Desk Engineer Hybrid 3 days office / 2 days at home At Zenzero we re looking for Service Desk Engineers to help support our clients with the continuous provision of our services. This is a key role in our company and a great entry point to our business to build and grow your career. The Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will provide exceptional standards of support to customers, across a variety of products, services, and platforms. You will work with the Lifecycle Coordinator(s) and Service Desk Manager, to ensure tickets are worked on in an efficient manner and to support SLAs and provide a positive customer experience. A typical day involves: Answer phone calls from end-users and working to resolve issues, on first contact, where possible. Work on tickets assigned to you, these may have been logged via telephone, portal, booking systems, email, or a chat. Communicating with customers, via the appropriate channels, always ensuring that written and verbal communication is professional and meets our standards. Ensure appropriate adherence to performance targets including KPIs and SLAs. Our ideal candidate will demonstrate the required technical and customer service skills. Therefore, the following experience is advantageous: Working for a Managed Services Provider (MSP, or MSSP), or an inhouse IT support team. Knowledge and technical understanding of Microsoft 365 and general business IT systems. Experience using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask. Operational understanding and experience working in ITIL aligned environment(s), including understanding of SLA s incident. Management, Service Request Fulfilment and Change Management. Ability to demonstrate excellent troubleshooting skills. Ability to demonstrate strong team working and team leadership skills. Technical Skills: Pluralsight Foundation role at Average, or above. Foundation level Microsoft certification, or equivalent. About Zenzero Our company foundation is built on Inclusivity, Dignity and Respect. These three core values support our vision and shape our culture. At Zenzero, we celebrate what makes us unique: our people. We believe in fostering a diverse work environment that seeks and embraces thoughts and ideas from all different backgrounds. Who are we looking for? Robots need not apply. When it comes to everything we do at Zenzero, we put people first. For our employees, this means that decisions are always made with individuals in mind. Our people are important to us. We couldn t do what we do without them. They are the ones who just make things happen. Learning & growth Your career development is important. Join an organisation that prioritises innovation, learning, and culture. We want our employees to have fulfilling careers and we commit to our employees by offering competitive benefits, compensation, and development opportunities. We encourage our employees to find their passions and grow into them. We support all our staff with frequent and unique opportunities for training and education. There is an endless supply of resources for you to train and expand your knowledge. In addition to a competitive salary and our commitment to your learning and development, we offer a range of perks and benefits which include: Your birthday off Contractual sick pay Enhanced maternity, adoption and partner leave / pay Charity day Enhanced employer pension contributions Flexibility to work remotely (post-probation) 30 days holiday (plus 3 fixed bank holidays) Private Health Insurance (Vitality) Salary sacrifice options including Electric Vehicles, Bikes and Equipment, Technology and Ikea products Access to a range of discounts and loyalty schemes Discounted gym membership If you have experience as a 1st Line helpdesk engineer, 2nd Line helpdesk engineer or an inhouse IT Support team, then we would like to hear from you.
Job Title: Operations Systems Coordinator Location: Wolverhampton Salary: 29,000 per annum + shift allowance + benefits Working Hours: 06:00am - 14:30pm Monday to Thursday (5% shift premium) 06:00am - 13:30pm Friday (5% shift premium) 14:30pm - 23:00pm Monday to Thursday (10% shift premium) 13:30pm - 21:00pm Friday (10% shift premium) EA First have been selected to exclusively represent a large logistics & distribution business in their search for an Operations Systems Coordinator to support the 1st and 2nd line IT helpdesk. The postholders will be responsible for control board escalations and investigations, 1st line maintenance, troubleshooting of IT equipment and managing the day to day IT tasks Key Responsibilities: Provide at location control board support for SAP errors and investigations into anomalies. Responsible for the maintenance of EWM (Extended Warehouse Management) and certain elements of ECC (Enterprise Central Component). Responsible for ensuring all PFEP data and master configuration data is configured in the EWM system to provide accurate information to picking areas at all times. Responsible for EWM data execution as part of engineering change. Give input to incident reports and contribute to the root-cause analysis of problems. Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved as directed by the site analyst, or IT support group, and perform/assist key user groups in application software upgrades/maintenance and user acceptance testing (UAT). Responsible for Maintaining Bespoke System applications (Syncreon and Customer). Report site IT downtime and changes to the site production schedules using the appropriate communication procedures. Perform hands-on fixes and changes at the PC desktop level, including installing and upgrading software, installing hardware, performing/validating file backups, managing custody of back-up media, and configuring applications at the direction of the site analyst or IT support group. Organise IT equipment repairs, maintain site inventory of usable spare IT equipment, and maintain a maintenance log of equipment repairs, as directed by the site analyst. Follow the site related IT purchasing and asset tracking procedures receiving IT assets, updating the IT asset inventory and partake in decommissioning end-of-life assets. Building long term relationships with both internal and external customers and suppliers. Requirements: Experience working in a 1st/2nd line support capacity in a warehouse environment Experience working in a Logistics/Warehouse environment DESRIABLE - Familiarity with WMS (Warehouse Management Systems) If you are interested in learning more about this opportunity, apply to this advert with an up-to-date CV or send it directly to (url removed) EA First Ltd are acting as an Employment Agency for this permanent vacancy.
Mar 28, 2024
Full time
Job Title: Operations Systems Coordinator Location: Wolverhampton Salary: 29,000 per annum + shift allowance + benefits Working Hours: 06:00am - 14:30pm Monday to Thursday (5% shift premium) 06:00am - 13:30pm Friday (5% shift premium) 14:30pm - 23:00pm Monday to Thursday (10% shift premium) 13:30pm - 21:00pm Friday (10% shift premium) EA First have been selected to exclusively represent a large logistics & distribution business in their search for an Operations Systems Coordinator to support the 1st and 2nd line IT helpdesk. The postholders will be responsible for control board escalations and investigations, 1st line maintenance, troubleshooting of IT equipment and managing the day to day IT tasks Key Responsibilities: Provide at location control board support for SAP errors and investigations into anomalies. Responsible for the maintenance of EWM (Extended Warehouse Management) and certain elements of ECC (Enterprise Central Component). Responsible for ensuring all PFEP data and master configuration data is configured in the EWM system to provide accurate information to picking areas at all times. Responsible for EWM data execution as part of engineering change. Give input to incident reports and contribute to the root-cause analysis of problems. Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved as directed by the site analyst, or IT support group, and perform/assist key user groups in application software upgrades/maintenance and user acceptance testing (UAT). Responsible for Maintaining Bespoke System applications (Syncreon and Customer). Report site IT downtime and changes to the site production schedules using the appropriate communication procedures. Perform hands-on fixes and changes at the PC desktop level, including installing and upgrading software, installing hardware, performing/validating file backups, managing custody of back-up media, and configuring applications at the direction of the site analyst or IT support group. Organise IT equipment repairs, maintain site inventory of usable spare IT equipment, and maintain a maintenance log of equipment repairs, as directed by the site analyst. Follow the site related IT purchasing and asset tracking procedures receiving IT assets, updating the IT asset inventory and partake in decommissioning end-of-life assets. Building long term relationships with both internal and external customers and suppliers. Requirements: Experience working in a 1st/2nd line support capacity in a warehouse environment Experience working in a Logistics/Warehouse environment DESRIABLE - Familiarity with WMS (Warehouse Management Systems) If you are interested in learning more about this opportunity, apply to this advert with an up-to-date CV or send it directly to (url removed) EA First Ltd are acting as an Employment Agency for this permanent vacancy.
IT Support Technician 25k - 30k Herefordshire Benefits: Refer a friend bonus Employee rewards scheme such as Employee of the Month Retail discounts platform Health and wellbeing services for employees and their families 25 days holiday plus bank holidays System & Hardware Support Co-ordinator As a committed people company we strive to attract employees who have the desire to work hard and who wish to develop and build a career. We are currently looking for a Systems & Hardware Support Co-ordinator to join our enthusiastic team, one of the leading companies in the legionella compliance industry providing services to Local Authorities and Housing Associates throughout the UK. Job Purpose Reporting to the Head of IT - The System and Hardware Support Coordinator serves as a linchpin within the IT department, ensuring the seamless functioning of both hardware and software systems across the organisation. This role focuses on creating and managing user accounts, maintaining system integrity, and providing daily support to both engineers and office staff to promote efficient operational flow. Additionally, the coordinator is responsible for managing telecommunication devices, ensuring data security, and providing customised data solutions to meet the specific needs of the organisation. Main Duties & Responsibilities Create and manage user accounts and email mailboxes Maintain and update Active Directory (AD) with accurate contact information Administer multi-factor authentication (MFA) for all new users Write and implement Excel macros and SQL queries for data exports Set up and manage mobile devices for new starters, enrolling them onto Airwatch Provide technical support to engineers and office staff, including password resets and general advice on Microsoft products Offer general user support Update site contacts and pricelists Create new sites, monitoring regimes, and user accounts for both engineers and office-based staff Ensure up-to-date rules on the .19 server for IRIS notifications Prepare and distribute weekly PM calls for the upcoming week Notify upcoming calls for the next week Create PM calls, contracts, and notify calls for the upcoming month Update existing contracts to include new sites, regimes, patterns, tasks, calls, and skills Create and manage user accounts and email mailboxes Assign or remove Microsoft licenses as required Maintain and update Active Directory (AD) with accurate contact information Administer multi-factor authentication (MFA) for all new users Manage and customise email services, including distribution groups Write and implement Excel macros and SQL queries for data exports Set up and manage mobile devices for new starters, enrolling them onto Airwatch Provide technical support to engineers and office staff, including password resets and general advice on Microsoft products Business-specific application support - creating PM visits for the following week and month Commitment to continuous learning and development Experience, Skills & Requirements Technical Proficiency Solid understanding of Microsoft Office Suite, especially Excel for creating macros Microsoft 365 knowledge Familiarity with SQL for data manipulation and exports Proficient in Active Directory (AD) management including Azure AD and other Microsoft services Knowledge of mobile device management, particularly Airwatch Experience in setting up and troubleshooting hardware, including mobile phones and workstations Familiarity with VPN and Wi-Fi configurations Problem-Solving Skills Strong analytical and problem-solving abilities to diagnose and fix issues efficiently Ability to adapt and find solutions to new challenges as they arise Communication Skills Excellent verbal and written communication skills to liaise effectively with both technical and non-technical staff Ability to create clear and concise documentation for internal procedures and system configurations Teamwork and Leadership Ability to work well in a team, as well as independently when required Experience in leading or coordinating small projects or teams would be advantageous Customer Service Skills Strong interpersonal skills with a focus on customer service, for both internal and external stakeholders Ability to explain technical concepts to non-technical users in an understandable manner Professional Experience A minimum of 2-3 years of experience in a similar role is highly desirable Relevant certifications in IT, such as CompTIA A+, Network+, or Microsoft certifications, are advantageous INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Mar 28, 2024
Full time
IT Support Technician 25k - 30k Herefordshire Benefits: Refer a friend bonus Employee rewards scheme such as Employee of the Month Retail discounts platform Health and wellbeing services for employees and their families 25 days holiday plus bank holidays System & Hardware Support Co-ordinator As a committed people company we strive to attract employees who have the desire to work hard and who wish to develop and build a career. We are currently looking for a Systems & Hardware Support Co-ordinator to join our enthusiastic team, one of the leading companies in the legionella compliance industry providing services to Local Authorities and Housing Associates throughout the UK. Job Purpose Reporting to the Head of IT - The System and Hardware Support Coordinator serves as a linchpin within the IT department, ensuring the seamless functioning of both hardware and software systems across the organisation. This role focuses on creating and managing user accounts, maintaining system integrity, and providing daily support to both engineers and office staff to promote efficient operational flow. Additionally, the coordinator is responsible for managing telecommunication devices, ensuring data security, and providing customised data solutions to meet the specific needs of the organisation. Main Duties & Responsibilities Create and manage user accounts and email mailboxes Maintain and update Active Directory (AD) with accurate contact information Administer multi-factor authentication (MFA) for all new users Write and implement Excel macros and SQL queries for data exports Set up and manage mobile devices for new starters, enrolling them onto Airwatch Provide technical support to engineers and office staff, including password resets and general advice on Microsoft products Offer general user support Update site contacts and pricelists Create new sites, monitoring regimes, and user accounts for both engineers and office-based staff Ensure up-to-date rules on the .19 server for IRIS notifications Prepare and distribute weekly PM calls for the upcoming week Notify upcoming calls for the next week Create PM calls, contracts, and notify calls for the upcoming month Update existing contracts to include new sites, regimes, patterns, tasks, calls, and skills Create and manage user accounts and email mailboxes Assign or remove Microsoft licenses as required Maintain and update Active Directory (AD) with accurate contact information Administer multi-factor authentication (MFA) for all new users Manage and customise email services, including distribution groups Write and implement Excel macros and SQL queries for data exports Set up and manage mobile devices for new starters, enrolling them onto Airwatch Provide technical support to engineers and office staff, including password resets and general advice on Microsoft products Business-specific application support - creating PM visits for the following week and month Commitment to continuous learning and development Experience, Skills & Requirements Technical Proficiency Solid understanding of Microsoft Office Suite, especially Excel for creating macros Microsoft 365 knowledge Familiarity with SQL for data manipulation and exports Proficient in Active Directory (AD) management including Azure AD and other Microsoft services Knowledge of mobile device management, particularly Airwatch Experience in setting up and troubleshooting hardware, including mobile phones and workstations Familiarity with VPN and Wi-Fi configurations Problem-Solving Skills Strong analytical and problem-solving abilities to diagnose and fix issues efficiently Ability to adapt and find solutions to new challenges as they arise Communication Skills Excellent verbal and written communication skills to liaise effectively with both technical and non-technical staff Ability to create clear and concise documentation for internal procedures and system configurations Teamwork and Leadership Ability to work well in a team, as well as independently when required Experience in leading or coordinating small projects or teams would be advantageous Customer Service Skills Strong interpersonal skills with a focus on customer service, for both internal and external stakeholders Ability to explain technical concepts to non-technical users in an understandable manner Professional Experience A minimum of 2-3 years of experience in a similar role is highly desirable Relevant certifications in IT, such as CompTIA A+, Network+, or Microsoft certifications, are advantageous INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Systems Training and Support Officer Location: Agile working Contract: Permanent, subject to funding Hours: 32 hours / 4 days working per week Starting salary: £27,445 Who we are Safer London is a charity working with young Londoners and families who are affected by violence and exploitation. We believe that when a child or young person comes to us they are just that - a child or a young person: we don't define them by the issue that has brought them to us. By working alongside young Londoners, their families and peers in the places where they spend their time, we can create a safe London not just for them but for everyone. Who you are Would you like to make a difference to the lives of Young Londoners?Do you enjoy helping people get the best out of online systems, designing and delivering high quality training and resources?Do you have the expertise to provide support to users of case recording systems?If so, you might be just who we are looking for! What the role involves Key responsibilities - Ensuring that there are regular training opportunities for both new starters and those requiring refresher sessions or updates when new functions or forms are released- Running system training drop-in sessions to assist with queries / hear feedback, and relaying information from these to the Information Governance and IT Manager- Working with the Learning and Development Co-ordinator to establish an evaluation method and implement this to enable us to assess the effectiveness of each training session and using this to improve future delivery- Produce effective training materials and guidance documents and develop and maintain a training area on our case recording system, including the creation of dummy forms and files for new users to access and use as a training sandbox- Producing and maintaining a catalogue of training resources, ensuring links to practice-based guidance are established and maintained- Performing case recording system changes to forms and lists as directed by the Information Governance and IT Manager- Support the Data Reporting and System Support Lead with regards to user administration and user support at times of absence and increased need- Supporting with training on additional systems directed by the Information Governance and IT Manager, including on the efficient use of SharePoint and Teams- Developing training courses for various systems, using our LMS (currently Rise)- Acting at all times in line with safeguarding legislation and guidance in addition to Safer London's practice guidelines and wider pan-London processes and protocols Additional Information Safer London is committed to safeguarding and promoting the welfare of children and young people, and we expect anyone who works and volunteers with us to share this commitment. As part of this commitment, we will request a DBS (Disclosure & Barring Service) check, as well as references covering the last five years, for the successful candidates.We value diversity and encourage and welcome applications from people of all backgrounds. We know that in order to make London a safer place for the young people that live here we need a diverse range of perspectives, experience, and knowledge. What we offer Safer London continually reviews its pay and we currently offer the following benefits package to all our employees:- Agile working. This means you have will have the flexibility to work in different locations including from home, our office in Southwark and/or community locations (libraries/co-working spaces) when you are not delivering face to face work in the community.- Flexible Working: our Flexible Working Policy allows requests to work flexibly from the start of your employment.- A contributory Pension Scheme.- Interest-free Season Ticket Loans.- A Cycle to Work Scheme.- A Mental Health Helpline.- Death in Service Benefit.- Opportunities to develop and progress your career, including an extensive programme of courses and acting up/additional responsibilities roles.- An initial Annual Leave allowance of 28 days' holiday, rising to 30 days after 3 years and 33 days after 5 years, plus bank holidays and other statutory holidays; part time employees receive a pro rata entitlement. Sound good? Here's how to apply To apply for this role, complete the online Webrecruit application form which can also be accessed via the Safer London website or for further information about this role and working for Safer London, please refer to the Job Pack. Please complete the online application form and submit it as soon as possible: Safer London runs a rolling recruitment process which means that applications are shortlisted and invited for interview within one week of receipt. As soon as a suitable candidate is found no further applications will be considered.Please make sure you find the Job Description on the left-hand side of the Webrecruit page after you click 'Apply Now' or find it on Safer London's Website.As part of the online application, you will be required to confirm you have read our Privacy and Cookie Policy and Safeguarding and Child Protection Policy.Should you need any adjustments to the recruitment process, at either application or interview, or experience any technical issues when trying to access and/or complete the online application form, please find our contact information in the Job Pack.We look forward to hearing from you.Please note that we don't accept CVs.Safer London is not a sponsoring organisation for foreign nationals, and you must be able to show proof that you have permission to live and work in the UK in order to be considered for this role.So, if you'd like to join us as a Systems Training and Support Officer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Mar 28, 2024
Full time
Systems Training and Support Officer Location: Agile working Contract: Permanent, subject to funding Hours: 32 hours / 4 days working per week Starting salary: £27,445 Who we are Safer London is a charity working with young Londoners and families who are affected by violence and exploitation. We believe that when a child or young person comes to us they are just that - a child or a young person: we don't define them by the issue that has brought them to us. By working alongside young Londoners, their families and peers in the places where they spend their time, we can create a safe London not just for them but for everyone. Who you are Would you like to make a difference to the lives of Young Londoners?Do you enjoy helping people get the best out of online systems, designing and delivering high quality training and resources?Do you have the expertise to provide support to users of case recording systems?If so, you might be just who we are looking for! What the role involves Key responsibilities - Ensuring that there are regular training opportunities for both new starters and those requiring refresher sessions or updates when new functions or forms are released- Running system training drop-in sessions to assist with queries / hear feedback, and relaying information from these to the Information Governance and IT Manager- Working with the Learning and Development Co-ordinator to establish an evaluation method and implement this to enable us to assess the effectiveness of each training session and using this to improve future delivery- Produce effective training materials and guidance documents and develop and maintain a training area on our case recording system, including the creation of dummy forms and files for new users to access and use as a training sandbox- Producing and maintaining a catalogue of training resources, ensuring links to practice-based guidance are established and maintained- Performing case recording system changes to forms and lists as directed by the Information Governance and IT Manager- Support the Data Reporting and System Support Lead with regards to user administration and user support at times of absence and increased need- Supporting with training on additional systems directed by the Information Governance and IT Manager, including on the efficient use of SharePoint and Teams- Developing training courses for various systems, using our LMS (currently Rise)- Acting at all times in line with safeguarding legislation and guidance in addition to Safer London's practice guidelines and wider pan-London processes and protocols Additional Information Safer London is committed to safeguarding and promoting the welfare of children and young people, and we expect anyone who works and volunteers with us to share this commitment. As part of this commitment, we will request a DBS (Disclosure & Barring Service) check, as well as references covering the last five years, for the successful candidates.We value diversity and encourage and welcome applications from people of all backgrounds. We know that in order to make London a safer place for the young people that live here we need a diverse range of perspectives, experience, and knowledge. What we offer Safer London continually reviews its pay and we currently offer the following benefits package to all our employees:- Agile working. This means you have will have the flexibility to work in different locations including from home, our office in Southwark and/or community locations (libraries/co-working spaces) when you are not delivering face to face work in the community.- Flexible Working: our Flexible Working Policy allows requests to work flexibly from the start of your employment.- A contributory Pension Scheme.- Interest-free Season Ticket Loans.- A Cycle to Work Scheme.- A Mental Health Helpline.- Death in Service Benefit.- Opportunities to develop and progress your career, including an extensive programme of courses and acting up/additional responsibilities roles.- An initial Annual Leave allowance of 28 days' holiday, rising to 30 days after 3 years and 33 days after 5 years, plus bank holidays and other statutory holidays; part time employees receive a pro rata entitlement. Sound good? Here's how to apply To apply for this role, complete the online Webrecruit application form which can also be accessed via the Safer London website or for further information about this role and working for Safer London, please refer to the Job Pack. Please complete the online application form and submit it as soon as possible: Safer London runs a rolling recruitment process which means that applications are shortlisted and invited for interview within one week of receipt. As soon as a suitable candidate is found no further applications will be considered.Please make sure you find the Job Description on the left-hand side of the Webrecruit page after you click 'Apply Now' or find it on Safer London's Website.As part of the online application, you will be required to confirm you have read our Privacy and Cookie Policy and Safeguarding and Child Protection Policy.Should you need any adjustments to the recruitment process, at either application or interview, or experience any technical issues when trying to access and/or complete the online application form, please find our contact information in the Job Pack.We look forward to hearing from you.Please note that we don't accept CVs.Safer London is not a sponsoring organisation for foreign nationals, and you must be able to show proof that you have permission to live and work in the UK in order to be considered for this role.So, if you'd like to join us as a Systems Training and Support Officer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
We have a new opportunity for a Project Manager to join our team within Vistry South East Midlands, at our site in Upwood, Cambridgeshire. As our Project Manageryou will be responsible for overseeing and supporting the control and delivery of construction projects to meet client specifications (safety, quality, cost, time, etc.) such that all budget, risk, specification, project timescales, customer and business objectives are met in full. Located in Ramsey, this project is the 2nd phase on an existing site and will consist of 160 affordable houses and apartments. There will be multiple client meetings on site, so excellent stakeholder management skills are essential for this role, along with the ability to drive the site teams to ensure we are delivering high quality homes. Let's cut to the chase, what's in it for you Competitive basic salary and annual bonus Company car, car allowance or travel allowance Agile working possible (dependent on role) Up to 33 days annual leave plus bank holidays Private Healthcare Competitive contributory pension scheme Life assurance - 4 x your annual salary Share incentive schemes Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality Valid SMSTS Certificate Construction-related academic qualification; BSc, or HNC or time-served tradesperson with proven track record in Site Management Experience working on new build residential multi story projects Experience in the management of Health and Safety Ability to analyse technical and commercial aspects of developments and apply solutions in terms of time, cost, quality and best use of available resources. A proven operational, team player who can set direction and delivery within challenging market conditions. Excellent interpersonal skills Creates a positive environment which drives a culture of respect and mutual support within their team. Creates consensus through influence and persuasion with the ability to inspire others. Reputation for integrity, maturity and sound business judgment and be totally comfortable leading and working in a team environment. Qualified to the required CIOB Grade applicable at the time in accordance with group policy Good working knowledge of Microsoft Word, Excel, Asta Power Project Managing all aspects of the build process Good working knowledge of the JCT D&B contract Up to date knowledge of Health and Safety obligations and building legislation A good understanding of the considerate contractor's requirements to achieve high scores. More about the Project Manager role Responsible for the safety and welfare of the general public, staff and supply chain within their control under the strict observance of the Vistry safety policy Drive delivery of continuous safety improvements Overall responsibility for the successful safe completion of the project: quality, time, procurement, client interface and to lead by example in all that they do, from commencement on site to a snag free PC. In collaboration with the Project Design Co-ordinator, management of internal/external design team/consultants to meet project deadlines and contract design requirements Work collaboratively with the project MQS, QS and Buying team to procure efficiently and to programme to meet both the budget and programme needs Encourage and coach team members to develop their skills, giving regular feedback and providing challenging learning experiences Ensure employees feel motivated and engaged to deliver excellence Assist in the recruitment of the best people available to meet project needs Manage liaisons, interfaces and contacts with project client and stakeholder such that positive and ongoing customer relationships are maintained Manage all correspondence related to the project Ensure that detailed plans are developed commensurate with the overall project plan such that material, resources and supply chain can be procured and scheduled Chair site meetings; progress meetings, safety meetings and project reviews with all stakeholders as appropriate, including the production of formal client and internal project reports and drop line programmes Ensure that all additional work is identified, fully costed and agreed with the client Understand and appreciate the commercial implications and drivers within the construction process and incorporate these within decision making Strategically produces and regularly reviews the project programme (including Procurement & Design) to ensure completion on time Ensure Vistry processes on site are adhered to Ensure all team members are fully inducted and carry out role specific requirements, identifying opportunities for improvement Ensure team members understand any sustainability practices relevant to their role, and encourage continuous improvement Finally, let's tell you a bit more about us At Vistry Group, we build more than homes. We develop sustainable communities across all sectors of the UK housing market through our leading housing brands Bovis Homes, Linden Homes and Countryside Homes. Delivered through Vistry Housebuilding, Countryside Partnerships and Vistry Works with the support of Vistry Services, our values of integrity, caring, and quality continue to shape all we do. We're proud that our UK Green Building Council membership, 2021 Large Housebuilder of the Year award and status as a UK top-five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating allows us to transform land into thriving spaces. We're also proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. From memories and communities to worthwhile careers, we're making Vistry. Benefits Agile Working Offers a flexible way of working. Annual Leave Enjoy 28 days' holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days. Pension with Legal & General Eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available. Volunteer Days With 2 paid volunteer days a year, you can give back to communities and charities.
Mar 28, 2024
Full time
We have a new opportunity for a Project Manager to join our team within Vistry South East Midlands, at our site in Upwood, Cambridgeshire. As our Project Manageryou will be responsible for overseeing and supporting the control and delivery of construction projects to meet client specifications (safety, quality, cost, time, etc.) such that all budget, risk, specification, project timescales, customer and business objectives are met in full. Located in Ramsey, this project is the 2nd phase on an existing site and will consist of 160 affordable houses and apartments. There will be multiple client meetings on site, so excellent stakeholder management skills are essential for this role, along with the ability to drive the site teams to ensure we are delivering high quality homes. Let's cut to the chase, what's in it for you Competitive basic salary and annual bonus Company car, car allowance or travel allowance Agile working possible (dependent on role) Up to 33 days annual leave plus bank holidays Private Healthcare Competitive contributory pension scheme Life assurance - 4 x your annual salary Share incentive schemes Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality Valid SMSTS Certificate Construction-related academic qualification; BSc, or HNC or time-served tradesperson with proven track record in Site Management Experience working on new build residential multi story projects Experience in the management of Health and Safety Ability to analyse technical and commercial aspects of developments and apply solutions in terms of time, cost, quality and best use of available resources. A proven operational, team player who can set direction and delivery within challenging market conditions. Excellent interpersonal skills Creates a positive environment which drives a culture of respect and mutual support within their team. Creates consensus through influence and persuasion with the ability to inspire others. Reputation for integrity, maturity and sound business judgment and be totally comfortable leading and working in a team environment. Qualified to the required CIOB Grade applicable at the time in accordance with group policy Good working knowledge of Microsoft Word, Excel, Asta Power Project Managing all aspects of the build process Good working knowledge of the JCT D&B contract Up to date knowledge of Health and Safety obligations and building legislation A good understanding of the considerate contractor's requirements to achieve high scores. More about the Project Manager role Responsible for the safety and welfare of the general public, staff and supply chain within their control under the strict observance of the Vistry safety policy Drive delivery of continuous safety improvements Overall responsibility for the successful safe completion of the project: quality, time, procurement, client interface and to lead by example in all that they do, from commencement on site to a snag free PC. In collaboration with the Project Design Co-ordinator, management of internal/external design team/consultants to meet project deadlines and contract design requirements Work collaboratively with the project MQS, QS and Buying team to procure efficiently and to programme to meet both the budget and programme needs Encourage and coach team members to develop their skills, giving regular feedback and providing challenging learning experiences Ensure employees feel motivated and engaged to deliver excellence Assist in the recruitment of the best people available to meet project needs Manage liaisons, interfaces and contacts with project client and stakeholder such that positive and ongoing customer relationships are maintained Manage all correspondence related to the project Ensure that detailed plans are developed commensurate with the overall project plan such that material, resources and supply chain can be procured and scheduled Chair site meetings; progress meetings, safety meetings and project reviews with all stakeholders as appropriate, including the production of formal client and internal project reports and drop line programmes Ensure that all additional work is identified, fully costed and agreed with the client Understand and appreciate the commercial implications and drivers within the construction process and incorporate these within decision making Strategically produces and regularly reviews the project programme (including Procurement & Design) to ensure completion on time Ensure Vistry processes on site are adhered to Ensure all team members are fully inducted and carry out role specific requirements, identifying opportunities for improvement Ensure team members understand any sustainability practices relevant to their role, and encourage continuous improvement Finally, let's tell you a bit more about us At Vistry Group, we build more than homes. We develop sustainable communities across all sectors of the UK housing market through our leading housing brands Bovis Homes, Linden Homes and Countryside Homes. Delivered through Vistry Housebuilding, Countryside Partnerships and Vistry Works with the support of Vistry Services, our values of integrity, caring, and quality continue to shape all we do. We're proud that our UK Green Building Council membership, 2021 Large Housebuilder of the Year award and status as a UK top-five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating allows us to transform land into thriving spaces. We're also proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. From memories and communities to worthwhile careers, we're making Vistry. Benefits Agile Working Offers a flexible way of working. Annual Leave Enjoy 28 days' holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days. Pension with Legal & General Eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available. Volunteer Days With 2 paid volunteer days a year, you can give back to communities and charities.
Essential duties and responsibilities Update systems and tools with accurate information to allow solutions to be built right first time and to allow other areas of the business the ability to support our customers. Input into the production of a weekly and monthly Service Delivery WIP Reporting: progress against monthly delivery targets, delivery schedule of all orders in progress, problem orders, etc. Manage any change requests for orders in progress with Sales Support function and, if needed, Solution Architects, gaining appropriate customer approval and ensuring any additional costs are approved and charged. Identify any area of risk to order progression and liaise and escalate in accordance with team processes ensuring risks and escalations are understood, communicated and minimised Work closely with suppliers in ensuring the timely delivery of 3rd party services Support the Project Managers on major projects maintaining project documentation where required, such as RAID Logs, WIP and Highlight reports. Attend Project Kick off, Project Review, and Project Closure Meetings where required. Work with the Service Managers to build strong relationships with Service Managed customers, act as customer champion for Service Delivery and attend Service Reviews where required. Manage or work on internal projects as required. Teams to collaborate with Customer Experience and Managed Services - ensure we are consistently providing the best service to our customers, proactively monitoring their needs, and integrating their feedback into our future portfolio and propositions. Customer Success and Growth - ensure that the portfolio is up to date, meets customer needs and enables cross and up selling. Agree Portfolio Mix, Volumes and Targets to ensure alignment. Finance and Corporate Development - contribute to the budget process for portfolio and propositions development. HR and People - support recruitment and learning and development strategies to develop industry leading product and service offerings. About You Behavioural competencies - organisational and behavioural fit Exceptional customer facing skills Confident, proactive, hardworking and flexible The ability to work accurately and proactively, with an eye to detail and to prioritise a complex and varied workload Proven written and oral communication skills including excellent telephone skills Ability to work as part of a team, with a flexible approach to work and willingness to learn Excellent interpersonal skills in communicating with staff at all levels of seniority both internally and customer facing, with the ability to form strong working relationships The ability to work without close supervision in a fast-paced environment with tight deadlines Critical competencies - technical fit Substantial experience of providing high level project administrative support or administrative support in an IT services environment In addition, the following are highly desirable: ITIL v4 and Project Management knowledge desirable Demonstrable commercial understanding/acumen
Mar 28, 2024
Full time
Essential duties and responsibilities Update systems and tools with accurate information to allow solutions to be built right first time and to allow other areas of the business the ability to support our customers. Input into the production of a weekly and monthly Service Delivery WIP Reporting: progress against monthly delivery targets, delivery schedule of all orders in progress, problem orders, etc. Manage any change requests for orders in progress with Sales Support function and, if needed, Solution Architects, gaining appropriate customer approval and ensuring any additional costs are approved and charged. Identify any area of risk to order progression and liaise and escalate in accordance with team processes ensuring risks and escalations are understood, communicated and minimised Work closely with suppliers in ensuring the timely delivery of 3rd party services Support the Project Managers on major projects maintaining project documentation where required, such as RAID Logs, WIP and Highlight reports. Attend Project Kick off, Project Review, and Project Closure Meetings where required. Work with the Service Managers to build strong relationships with Service Managed customers, act as customer champion for Service Delivery and attend Service Reviews where required. Manage or work on internal projects as required. Teams to collaborate with Customer Experience and Managed Services - ensure we are consistently providing the best service to our customers, proactively monitoring their needs, and integrating their feedback into our future portfolio and propositions. Customer Success and Growth - ensure that the portfolio is up to date, meets customer needs and enables cross and up selling. Agree Portfolio Mix, Volumes and Targets to ensure alignment. Finance and Corporate Development - contribute to the budget process for portfolio and propositions development. HR and People - support recruitment and learning and development strategies to develop industry leading product and service offerings. About You Behavioural competencies - organisational and behavioural fit Exceptional customer facing skills Confident, proactive, hardworking and flexible The ability to work accurately and proactively, with an eye to detail and to prioritise a complex and varied workload Proven written and oral communication skills including excellent telephone skills Ability to work as part of a team, with a flexible approach to work and willingness to learn Excellent interpersonal skills in communicating with staff at all levels of seniority both internally and customer facing, with the ability to form strong working relationships The ability to work without close supervision in a fast-paced environment with tight deadlines Critical competencies - technical fit Substantial experience of providing high level project administrative support or administrative support in an IT services environment In addition, the following are highly desirable: ITIL v4 and Project Management knowledge desirable Demonstrable commercial understanding/acumen
IT Support Technician - Temp Herefordshire - Onsite 14Per Hour Immediate Start - 25.3.24 System & Hardware Support Co-ordinator As a committed people company we strive to attract employees who have the desire to work hard and who wish to develop and build a career. We are currently looking for a Systems & Hardware Support Co-ordinator to join our enthusiastic team, one of the leading companies in the legionella compliance industry providing services to Local Authorities and Housing Associates throughout the UK. Job Purpose Reporting to the Head of IT - The System and Hardware Support Coordinator serves as a linchpin within the IT department, ensuring the seamless functioning of both hardware and software systems across the organisation. This role focuses on creating and managing user accounts, maintaining system integrity, and providing daily support to both engineers and office staff to promote efficient operational flow. Additionally, the coordinator is responsible for managing telecommunication devices, ensuring data security, and providing customised data solutions to meet the specific needs of the organisation. Main Duties & Responsibilities Create and manage user accounts and email mailboxes Maintain and update Active Directory (AD) with accurate contact information Administer multi-factor authentication (MFA) for all new users Write and implement Excel macros and SQL queries for data exports Set up and manage mobile devices for new starters, enrolling them onto Airwatch Provide technical support to engineers and office staff, including password resets and general advice on Microsoft products Offer general user support Update site contacts and pricelists Create new sites, monitoring regimes, and user accounts for both engineers and office-based staff Ensure up-to-date rules on the .19 server for IRIS notifications Prepare and distribute weekly PM calls for the upcoming week Notify upcoming calls for the next week Create PM calls, contracts, and notify calls for the upcoming month Update existing contracts to include new sites, regimes, patterns, tasks, calls, and skills Create and manage user accounts and email mailboxes Assign or remove Microsoft licenses as required Maintain and update Active Directory (AD) with accurate contact information Administer multi-factor authentication (MFA) for all new users Manage and customise email services, including distribution groups Write and implement Excel macros and SQL queries for data exports Set up and manage mobile devices for new starters, enrolling them onto Airwatch Provide technical support to engineers and office staff, including password resets and general advice on Microsoft products Business-specific application support - creating PM visits for the following week and month Commitment to continuous learning and development Experience, Skills & Requirements Technical Proficiency Solid understanding of Microsoft Office Suite, especially Excel for creating macros Microsoft 365 knowledge Familiarity with SQL for data manipulation and exports Proficient in Active Directory (AD) management including Azure AD and other Microsoft services Knowledge of mobile device management, particularly Airwatch Experience in setting up and troubleshooting hardware, including mobile phones and workstations Familiarity with VPN and Wi-Fi configurations Problem-Solving Skills Strong analytical and problem-solving abilities to diagnose and fix issues efficiently Ability to adapt and find solutions to new challenges as they arise Communication Skills Excellent verbal and written communication skills to liaise effectively with both technical and non-technical staff Ability to create clear and concise documentation for internal procedures and system configurations Teamwork and Leadership Ability to work well in a team, as well as independently when required Experience in leading or coordinating small projects or teams would be advantageous Customer Service Skills Strong interpersonal skills with a focus on customer service, for both internal and external stakeholders Ability to explain technical concepts to non-technical users in an understandable manner Professional Experience A minimum of 2-3 years of experience in a similar role is highly desirable Relevant certifications in IT, such as CompTIA A+, Network+, or Microsoft certifications, are advantageous INDIT Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Mar 28, 2024
Seasonal
IT Support Technician - Temp Herefordshire - Onsite 14Per Hour Immediate Start - 25.3.24 System & Hardware Support Co-ordinator As a committed people company we strive to attract employees who have the desire to work hard and who wish to develop and build a career. We are currently looking for a Systems & Hardware Support Co-ordinator to join our enthusiastic team, one of the leading companies in the legionella compliance industry providing services to Local Authorities and Housing Associates throughout the UK. Job Purpose Reporting to the Head of IT - The System and Hardware Support Coordinator serves as a linchpin within the IT department, ensuring the seamless functioning of both hardware and software systems across the organisation. This role focuses on creating and managing user accounts, maintaining system integrity, and providing daily support to both engineers and office staff to promote efficient operational flow. Additionally, the coordinator is responsible for managing telecommunication devices, ensuring data security, and providing customised data solutions to meet the specific needs of the organisation. Main Duties & Responsibilities Create and manage user accounts and email mailboxes Maintain and update Active Directory (AD) with accurate contact information Administer multi-factor authentication (MFA) for all new users Write and implement Excel macros and SQL queries for data exports Set up and manage mobile devices for new starters, enrolling them onto Airwatch Provide technical support to engineers and office staff, including password resets and general advice on Microsoft products Offer general user support Update site contacts and pricelists Create new sites, monitoring regimes, and user accounts for both engineers and office-based staff Ensure up-to-date rules on the .19 server for IRIS notifications Prepare and distribute weekly PM calls for the upcoming week Notify upcoming calls for the next week Create PM calls, contracts, and notify calls for the upcoming month Update existing contracts to include new sites, regimes, patterns, tasks, calls, and skills Create and manage user accounts and email mailboxes Assign or remove Microsoft licenses as required Maintain and update Active Directory (AD) with accurate contact information Administer multi-factor authentication (MFA) for all new users Manage and customise email services, including distribution groups Write and implement Excel macros and SQL queries for data exports Set up and manage mobile devices for new starters, enrolling them onto Airwatch Provide technical support to engineers and office staff, including password resets and general advice on Microsoft products Business-specific application support - creating PM visits for the following week and month Commitment to continuous learning and development Experience, Skills & Requirements Technical Proficiency Solid understanding of Microsoft Office Suite, especially Excel for creating macros Microsoft 365 knowledge Familiarity with SQL for data manipulation and exports Proficient in Active Directory (AD) management including Azure AD and other Microsoft services Knowledge of mobile device management, particularly Airwatch Experience in setting up and troubleshooting hardware, including mobile phones and workstations Familiarity with VPN and Wi-Fi configurations Problem-Solving Skills Strong analytical and problem-solving abilities to diagnose and fix issues efficiently Ability to adapt and find solutions to new challenges as they arise Communication Skills Excellent verbal and written communication skills to liaise effectively with both technical and non-technical staff Ability to create clear and concise documentation for internal procedures and system configurations Teamwork and Leadership Ability to work well in a team, as well as independently when required Experience in leading or coordinating small projects or teams would be advantageous Customer Service Skills Strong interpersonal skills with a focus on customer service, for both internal and external stakeholders Ability to explain technical concepts to non-technical users in an understandable manner Professional Experience A minimum of 2-3 years of experience in a similar role is highly desirable Relevant certifications in IT, such as CompTIA A+, Network+, or Microsoft certifications, are advantageous INDIT Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Job Description: We are seeking a qualified Technical Onsite Coordinator with expertise in Oracle E-business Suite Functional, particularly in Manufacturing modules, to join our team. The ideal candidate will be responsible for providing support to users and management in their daily activities, with a focus on proficiency in project management, aftermarket processes, warehousing, and management support. Strong communication and coordination skills across functional areas are essential, along with knowledge of ERP systems, Salesforce, Business Intelligence (BI), and 3PL. Key Responsibilities: Document new learnings and processes, and internally share them with team members for their development. Generate value ideas and organize sessions like Knowledge Transfer (KT), trainings, etc., to enhance customer satisfaction. Provide support for critical business processes in the assigned modules. Report team progress and status to client leads. Coordinate and assign work between onsite and offshore team members based on new or open issues for timely and successful closure. Experience: 5-9 years of relevant experience in Oracle E-business Suite Functional, particularly in Manufacturing modules. Qualification: Bachelor's degree in Technology (B-Tech). Skills (Primary): Proficiency in Oracle E-business Suite Functional, specifically in Manufacturing modules.
Mar 28, 2024
Contractor
Job Description: We are seeking a qualified Technical Onsite Coordinator with expertise in Oracle E-business Suite Functional, particularly in Manufacturing modules, to join our team. The ideal candidate will be responsible for providing support to users and management in their daily activities, with a focus on proficiency in project management, aftermarket processes, warehousing, and management support. Strong communication and coordination skills across functional areas are essential, along with knowledge of ERP systems, Salesforce, Business Intelligence (BI), and 3PL. Key Responsibilities: Document new learnings and processes, and internally share them with team members for their development. Generate value ideas and organize sessions like Knowledge Transfer (KT), trainings, etc., to enhance customer satisfaction. Provide support for critical business processes in the assigned modules. Report team progress and status to client leads. Coordinate and assign work between onsite and offshore team members based on new or open issues for timely and successful closure. Experience: 5-9 years of relevant experience in Oracle E-business Suite Functional, particularly in Manufacturing modules. Qualification: Bachelor's degree in Technology (B-Tech). Skills (Primary): Proficiency in Oracle E-business Suite Functional, specifically in Manufacturing modules.
Installer Coordinator required for a small but growing organisation in what will be a highly customer service focused role. This position is paying an annual salary of between £21,000 - £24,000 depending on experience . An individual who is eager and quick to learn, and interested in learning technical specifications to assist customers is desirable. Working hours are Monday - Thursday, 9.00am 5.00pm and Friday, 9.00am - 4.30pm. Duties: Handle installers and end user queries via phone and email Provide an exceptional customer service experience Learn technical specifications , which will involving manually testing products Establish relations with potential and current approved installers Monitor and manage online platforms Report and find solutions for hardware platform issues Benefits: £21,000 - £24,000 per annum 20 days holiday, plus bank holidays Pension Experience required: Previous administration or customer service experience is desirable Excellent communication skills Ability to organise a busy and varied workload, remain calm under pressure, and proactive in approach to tasks PC literate with Microsoft Excel, Word and Outlook skills Eager to learn, with a good work ethic Please bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website.
Mar 28, 2024
Full time
Installer Coordinator required for a small but growing organisation in what will be a highly customer service focused role. This position is paying an annual salary of between £21,000 - £24,000 depending on experience . An individual who is eager and quick to learn, and interested in learning technical specifications to assist customers is desirable. Working hours are Monday - Thursday, 9.00am 5.00pm and Friday, 9.00am - 4.30pm. Duties: Handle installers and end user queries via phone and email Provide an exceptional customer service experience Learn technical specifications , which will involving manually testing products Establish relations with potential and current approved installers Monitor and manage online platforms Report and find solutions for hardware platform issues Benefits: £21,000 - £24,000 per annum 20 days holiday, plus bank holidays Pension Experience required: Previous administration or customer service experience is desirable Excellent communication skills Ability to organise a busy and varied workload, remain calm under pressure, and proactive in approach to tasks PC literate with Microsoft Excel, Word and Outlook skills Eager to learn, with a good work ethic Please bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website.
Job Title : Local Technology Support Administrator Location : Birmingham Salary: £23,920 - £27,040 per annum, depending on experience Job type: Full time - Permanent Closing date for applications: 7th April 2024 Employer: BIMM University Department: Technology Are you passionate about providing exceptional technical support in a dynamic educational environment? BIMM University is seeking a dedicated Local Technology Support Administrator to join our team and ensure the smooth operation of technology services across our campus. If you're a tech-savvy problem solver with excellent customer service skills, we want to hear from you. About the Role : As the Local Technology Support Administrator, you will play a crucial role in maintaining the technical customer service experience on our campus. From managing helpdesk tickets to providing remote and deskside support for students and staff, your efforts will contribute to the seamless operation of technology services, enabling our community to make the most of the resources available to them. What You'll Do: Take ownership of the helpdesk ticket management process at 1st and 2nd line levels, ensuring prompt resolution of technical issues. Provide remote and deskside support to campus buildings, assisting both students and staff with their technology needs. Collaborate closely with the Regional Technology Supervisor to manage helpdesk tickets efficiently and meet service level agreements. Manage staff account creation and retirement, ensuring accurate record-keeping and adherence to security protocols. Procure and maintain accurate records of campus technology assets, including device builds and deployment. Coordinate with Technology Operations Managers and Technology Development Managers to implement campus infrastructure changes effectively. Maintain strong communication channels with Campus Deans and Faculty Deans to ensure quality of service. Cultivate positive relationships with stakeholders and work with third-party vendors as needed. What You'll Bring: A blend of technical expertise and exceptional customer service skills. The ability to remain calm, patient, and personable while addressing technical issues. Experience managing helpdesk ticket queues in a fast-paced environment, with a focus on prioritization and business needs. Proficiency in Microsoft Cloud Technologies, Microsoft client operating systems, Mac operating systems, and Active Directory. Knowledge of cyber security best practices, network infrastructures, and printer management. Strong communication skills, both verbal and written, with a commitment to accessibility and collaboration. A sense of ownership, integrity, and accountability in your work, with the flexibility to occasionally work evenings and weekends. Why BIMM University? At BIMM, we're dedicated to fostering an environment where technology supports learning and creativity flourishes. As a Local Technology Support Administrator, you'll have the opportunity to make a meaningful impact on the student experience, ensuring that our campus remains at the forefront of innovation in education. If you're ready to join a dynamic team and play a vital role in our campus community, apply now and become part of the BIMM University family. We are a values led organisation, meaning our core values underpin all that we do. In addition to joining a committed and dedicated team, you will have access to: 25 days holiday per year (FTE) SMART pension A comprehensive benefits package We continually strive to create a culture of inclusivity so that we truly represent our diverse communities. We particularly welcome applications from people of colour who are underrepresented in our organisation. We are committed to promoting the safety and welfare of our students, therefore all appointments are subject to satisfactory pre-employment checks including DBS. Please click APPLY to be redirected to our website to complete an application form. Candidates with the relevant experience or job titles of; Helpdesk Administrator, Helpdesk Manager, Technology Operations, Cyber Security Officer, Technology Support Coordinator, Support Analyst, Technical Support Specialist, Technical Customer Service, 1st Line Support, 2nd Line Support, ICT Systems Engineer, IT Service Desk Technician, Technical Support, Technical Support Technician, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support, IT Technician, IT, Technical Support Engineer, Technical Customer Support, Tech Support, Tech Support Services will also be considered for this role.
Mar 27, 2024
Full time
Job Title : Local Technology Support Administrator Location : Birmingham Salary: £23,920 - £27,040 per annum, depending on experience Job type: Full time - Permanent Closing date for applications: 7th April 2024 Employer: BIMM University Department: Technology Are you passionate about providing exceptional technical support in a dynamic educational environment? BIMM University is seeking a dedicated Local Technology Support Administrator to join our team and ensure the smooth operation of technology services across our campus. If you're a tech-savvy problem solver with excellent customer service skills, we want to hear from you. About the Role : As the Local Technology Support Administrator, you will play a crucial role in maintaining the technical customer service experience on our campus. From managing helpdesk tickets to providing remote and deskside support for students and staff, your efforts will contribute to the seamless operation of technology services, enabling our community to make the most of the resources available to them. What You'll Do: Take ownership of the helpdesk ticket management process at 1st and 2nd line levels, ensuring prompt resolution of technical issues. Provide remote and deskside support to campus buildings, assisting both students and staff with their technology needs. Collaborate closely with the Regional Technology Supervisor to manage helpdesk tickets efficiently and meet service level agreements. Manage staff account creation and retirement, ensuring accurate record-keeping and adherence to security protocols. Procure and maintain accurate records of campus technology assets, including device builds and deployment. Coordinate with Technology Operations Managers and Technology Development Managers to implement campus infrastructure changes effectively. Maintain strong communication channels with Campus Deans and Faculty Deans to ensure quality of service. Cultivate positive relationships with stakeholders and work with third-party vendors as needed. What You'll Bring: A blend of technical expertise and exceptional customer service skills. The ability to remain calm, patient, and personable while addressing technical issues. Experience managing helpdesk ticket queues in a fast-paced environment, with a focus on prioritization and business needs. Proficiency in Microsoft Cloud Technologies, Microsoft client operating systems, Mac operating systems, and Active Directory. Knowledge of cyber security best practices, network infrastructures, and printer management. Strong communication skills, both verbal and written, with a commitment to accessibility and collaboration. A sense of ownership, integrity, and accountability in your work, with the flexibility to occasionally work evenings and weekends. Why BIMM University? At BIMM, we're dedicated to fostering an environment where technology supports learning and creativity flourishes. As a Local Technology Support Administrator, you'll have the opportunity to make a meaningful impact on the student experience, ensuring that our campus remains at the forefront of innovation in education. If you're ready to join a dynamic team and play a vital role in our campus community, apply now and become part of the BIMM University family. We are a values led organisation, meaning our core values underpin all that we do. In addition to joining a committed and dedicated team, you will have access to: 25 days holiday per year (FTE) SMART pension A comprehensive benefits package We continually strive to create a culture of inclusivity so that we truly represent our diverse communities. We particularly welcome applications from people of colour who are underrepresented in our organisation. We are committed to promoting the safety and welfare of our students, therefore all appointments are subject to satisfactory pre-employment checks including DBS. Please click APPLY to be redirected to our website to complete an application form. Candidates with the relevant experience or job titles of; Helpdesk Administrator, Helpdesk Manager, Technology Operations, Cyber Security Officer, Technology Support Coordinator, Support Analyst, Technical Support Specialist, Technical Customer Service, 1st Line Support, 2nd Line Support, ICT Systems Engineer, IT Service Desk Technician, Technical Support, Technical Support Technician, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support, IT Technician, IT, Technical Support Engineer, Technical Customer Support, Tech Support, Tech Support Services will also be considered for this role.
Job Title : Local Technology Support Administrator Location : Birmingham Salary: £23,920 - £27,040 per annum, depending on experience Job type: Full time - Permanent Closing date for applications: 7th April 2024 Employer: BIMM University Department: Technology Are you passionate about providing exceptional technical support in a dynamic educational environment? BIMM University is seeking a dedicated Local Technology Support Administrator to join our team and ensure the smooth operation of technology services across our campus. If you're a tech-savvy problem solver with excellent customer service skills, we want to hear from you. About the Role : As the Local Technology Support Administrator, you will play a crucial role in maintaining the technical customer service experience on our campus. From managing helpdesk tickets to providing remote and deskside support for students and staff, your efforts will contribute to the seamless operation of technology services, enabling our community to make the most of the resources available to them. What You'll Do: Take ownership of the helpdesk ticket management process at 1st and 2nd line levels, ensuring prompt resolution of technical issues. Provide remote and deskside support to campus buildings, assisting both students and staff with their technology needs. Collaborate closely with the Regional Technology Supervisor to manage helpdesk tickets efficiently and meet service level agreements. Manage staff account creation and retirement, ensuring accurate record-keeping and adherence to security protocols. Procure and maintain accurate records of campus technology assets, including device builds and deployment. Coordinate with Technology Operations Managers and Technology Development Managers to implement campus infrastructure changes effectively. Maintain strong communication channels with Campus Deans and Faculty Deans to ensure quality of service. Cultivate positive relationships with stakeholders and work with third-party vendors as needed. What You'll Bring: A blend of technical expertise and exceptional customer service skills. The ability to remain calm, patient, and personable while addressing technical issues. Experience managing helpdesk ticket queues in a fast-paced environment, with a focus on prioritization and business needs. Proficiency in Microsoft Cloud Technologies, Microsoft client operating systems, Mac operating systems, and Active Directory. Knowledge of cyber security best practices, network infrastructures, and printer management. Strong communication skills, both verbal and written, with a commitment to accessibility and collaboration. A sense of ownership, integrity, and accountability in your work, with the flexibility to occasionally work evenings and weekends. Why BIMM University? At BIMM, we're dedicated to fostering an environment where technology supports learning and creativity flourishes. As a Local Technology Support Administrator, you'll have the opportunity to make a meaningful impact on the student experience, ensuring that our campus remains at the forefront of innovation in education. If you're ready to join a dynamic team and play a vital role in our campus community, apply now and become part of the BIMM University family. We are a values led organisation, meaning our core values underpin all that we do. In addition to joining a committed and dedicated team, you will have access to: 25 days holiday per year (FTE) SMART pension A comprehensive benefits package We continually strive to create a culture of inclusivity so that we truly represent our diverse communities. We particularly welcome applications from people of colour who are underrepresented in our organisation. We are committed to promoting the safety and welfare of our students, therefore all appointments are subject to satisfactory pre-employment checks including DBS. Please click APPLY to be redirected to our website to complete an application form. Candidates with the relevant experience or job titles of; Helpdesk Administrator, Helpdesk Manager, Technology Operations, Cyber Security Officer, Technology Support Coordinator, Support Analyst, Technical Support Specialist, Technical Customer Service, 1st Line Support, 2nd Line Support, ICT Systems Engineer, IT Service Desk Technician, Technical Support, Technical Support Technician, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support, IT Technician, IT, Technical Support Engineer, Technical Customer Support, Tech Support, Tech Support Services will also be considered for this role.
Mar 27, 2024
Full time
Job Title : Local Technology Support Administrator Location : Birmingham Salary: £23,920 - £27,040 per annum, depending on experience Job type: Full time - Permanent Closing date for applications: 7th April 2024 Employer: BIMM University Department: Technology Are you passionate about providing exceptional technical support in a dynamic educational environment? BIMM University is seeking a dedicated Local Technology Support Administrator to join our team and ensure the smooth operation of technology services across our campus. If you're a tech-savvy problem solver with excellent customer service skills, we want to hear from you. About the Role : As the Local Technology Support Administrator, you will play a crucial role in maintaining the technical customer service experience on our campus. From managing helpdesk tickets to providing remote and deskside support for students and staff, your efforts will contribute to the seamless operation of technology services, enabling our community to make the most of the resources available to them. What You'll Do: Take ownership of the helpdesk ticket management process at 1st and 2nd line levels, ensuring prompt resolution of technical issues. Provide remote and deskside support to campus buildings, assisting both students and staff with their technology needs. Collaborate closely with the Regional Technology Supervisor to manage helpdesk tickets efficiently and meet service level agreements. Manage staff account creation and retirement, ensuring accurate record-keeping and adherence to security protocols. Procure and maintain accurate records of campus technology assets, including device builds and deployment. Coordinate with Technology Operations Managers and Technology Development Managers to implement campus infrastructure changes effectively. Maintain strong communication channels with Campus Deans and Faculty Deans to ensure quality of service. Cultivate positive relationships with stakeholders and work with third-party vendors as needed. What You'll Bring: A blend of technical expertise and exceptional customer service skills. The ability to remain calm, patient, and personable while addressing technical issues. Experience managing helpdesk ticket queues in a fast-paced environment, with a focus on prioritization and business needs. Proficiency in Microsoft Cloud Technologies, Microsoft client operating systems, Mac operating systems, and Active Directory. Knowledge of cyber security best practices, network infrastructures, and printer management. Strong communication skills, both verbal and written, with a commitment to accessibility and collaboration. A sense of ownership, integrity, and accountability in your work, with the flexibility to occasionally work evenings and weekends. Why BIMM University? At BIMM, we're dedicated to fostering an environment where technology supports learning and creativity flourishes. As a Local Technology Support Administrator, you'll have the opportunity to make a meaningful impact on the student experience, ensuring that our campus remains at the forefront of innovation in education. If you're ready to join a dynamic team and play a vital role in our campus community, apply now and become part of the BIMM University family. We are a values led organisation, meaning our core values underpin all that we do. In addition to joining a committed and dedicated team, you will have access to: 25 days holiday per year (FTE) SMART pension A comprehensive benefits package We continually strive to create a culture of inclusivity so that we truly represent our diverse communities. We particularly welcome applications from people of colour who are underrepresented in our organisation. We are committed to promoting the safety and welfare of our students, therefore all appointments are subject to satisfactory pre-employment checks including DBS. Please click APPLY to be redirected to our website to complete an application form. Candidates with the relevant experience or job titles of; Helpdesk Administrator, Helpdesk Manager, Technology Operations, Cyber Security Officer, Technology Support Coordinator, Support Analyst, Technical Support Specialist, Technical Customer Service, 1st Line Support, 2nd Line Support, ICT Systems Engineer, IT Service Desk Technician, Technical Support, Technical Support Technician, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support, IT Technician, IT, Technical Support Engineer, Technical Customer Support, Tech Support, Tech Support Services will also be considered for this role.
Purpose of Job: The Systems Coordinator will play a pivotal role in supporting the effective use of SharePoint and Power Automate within our institution for communication and business support purposes. Main Tasks and Responsibilities: 1. In Common with All Other Staff: Uphold the mission, vision, values, and strategic objectives. Implement and advocate for the Equality and Diversity policies, actively combating discrimination. Engage in ongoing professional development activities. Adhere to the safeguarding, health and safety, data protection, and quality assurance policies. Handle data in compliance with General Data Protection Regulations. Assist in other support service areas during workload peak. 3. Particular to the Post: Develop and enhance the staff SharePoint intranet for improved functionality and visual appeal. Establish and maintain workflow processes using Power Automate. Act as a technology change agent, empowering colleagues to manage their own SharePoint sites. Provide guidance and support to staff on the effective use of SharePoint to enhance business processes and collaboration. Develop training materials and facilitate training sessions on SharePoint and workflows. Offer technical support for system maintenance and development, especially SharePoint. Lead and oversee SharePoint/workflow projects, including impact assessment and reporting. Maintain records and monitoring information on quality assurance. Attend Continuous Professional Development (CPD) activities to enhance knowledge and network with peers. Personal Skills Characteristics: Essential: Proficiency in SharePoint evaluation and deployment. Experience in workflow development. Understanding and ability to support staff with business technologies. Desirable: Demonstrated leadership in project design and implementation. Previous experience in an educational setting. Familiarity with mobile learning technologies. Strong web literacy, including proficiency in various web development software. Qualifications: Essential: Educated to Level 4. GCSE English/Maths or equivalent. Desirable: Relevant teaching qualification. Practical and Intellectual Skills: Expertise in Office 365. Ability to work under pressure and meet deadlines. Strong organisational and prioritisation skills. Aptitude for identifying system improvements. Excellent communication skills at all levels. Proficiency in producing and presenting reports. Quick learner of new IT applications. Competence in software for presentations and learning materials. Attention to detail and accuracy. Self-motivated with a desire for continuous learning. Team player with the ability to work independently. Ability to establish positive working relationships. Commitment to quality service and improvement. Dedication to student-centered culture and professional development. Professional appearance and conduct. Possession of a valid driving license and access to a vehicle or willingness to use public transport. Flexibility to work as required throughout the week/year. To apply, please submit your CV and a cover letter addressing the essential and desirable criteria outlined in the job description.
Mar 27, 2024
Full time
Purpose of Job: The Systems Coordinator will play a pivotal role in supporting the effective use of SharePoint and Power Automate within our institution for communication and business support purposes. Main Tasks and Responsibilities: 1. In Common with All Other Staff: Uphold the mission, vision, values, and strategic objectives. Implement and advocate for the Equality and Diversity policies, actively combating discrimination. Engage in ongoing professional development activities. Adhere to the safeguarding, health and safety, data protection, and quality assurance policies. Handle data in compliance with General Data Protection Regulations. Assist in other support service areas during workload peak. 3. Particular to the Post: Develop and enhance the staff SharePoint intranet for improved functionality and visual appeal. Establish and maintain workflow processes using Power Automate. Act as a technology change agent, empowering colleagues to manage their own SharePoint sites. Provide guidance and support to staff on the effective use of SharePoint to enhance business processes and collaboration. Develop training materials and facilitate training sessions on SharePoint and workflows. Offer technical support for system maintenance and development, especially SharePoint. Lead and oversee SharePoint/workflow projects, including impact assessment and reporting. Maintain records and monitoring information on quality assurance. Attend Continuous Professional Development (CPD) activities to enhance knowledge and network with peers. Personal Skills Characteristics: Essential: Proficiency in SharePoint evaluation and deployment. Experience in workflow development. Understanding and ability to support staff with business technologies. Desirable: Demonstrated leadership in project design and implementation. Previous experience in an educational setting. Familiarity with mobile learning technologies. Strong web literacy, including proficiency in various web development software. Qualifications: Essential: Educated to Level 4. GCSE English/Maths or equivalent. Desirable: Relevant teaching qualification. Practical and Intellectual Skills: Expertise in Office 365. Ability to work under pressure and meet deadlines. Strong organisational and prioritisation skills. Aptitude for identifying system improvements. Excellent communication skills at all levels. Proficiency in producing and presenting reports. Quick learner of new IT applications. Competence in software for presentations and learning materials. Attention to detail and accuracy. Self-motivated with a desire for continuous learning. Team player with the ability to work independently. Ability to establish positive working relationships. Commitment to quality service and improvement. Dedication to student-centered culture and professional development. Professional appearance and conduct. Possession of a valid driving license and access to a vehicle or willingness to use public transport. Flexibility to work as required throughout the week/year. To apply, please submit your CV and a cover letter addressing the essential and desirable criteria outlined in the job description.
Technical Support Engineer - Cladding Systems Job Title: Technical Support Engineer - Cladding Systems Job Reference: -22103 Industry Sector: Technical Manager, Designer, Detailer, Draughtsperson, Draughtsman, Technical Support, Technical Coordinator, Architectural Technician, Architectural Technologist, Design Technician, Cladding, Render, Rainscreens, Curtain Walling, External Wall Insulation, Fixings, Architectural External Building Products, Building Envelope, Architectural Glazing and FacadesLocation: Newbury or surrounding areas Remuneration: £30,000 - £50,000 Benefits: Full benefits packageThe role of the Technical Manager - Cladding Systems will involve: Technical Support Engineer position providing designs and technical advice for a high-quality manufactured range of rainscreen cladding systems Providing technical support for internal and external stakeholders Dealing with inbound enquiries and providing technical solutions Liaise with architects, specifiers, contractors and suppliers to gain a full understanding of projects Conduct technical assessments of projects and specifications Providing 2D sketch/detail drawings as part of technical support Providing take-off, estimating, and pricing up projects at different stages of bidding Attend site meetings where required Providing training activities for internal staff and external installers Provide Specification Manager Technical support at CPD presentations Typical project values will vary from £100k up to £3m The ideal applicant will be a Technical Support Engineer - Cladding Systems with: Must have a good technical understanding of cladding and façade systems Would consider Technical Manager, Technical Support, Technical Advisor, Architectural Technician, Architectural Technologist etc Ideally experienced in associated products to cladding, render & rainscreens or other building envelope related systems Ideally will have a good understanding of AutoCAD 3D design Must have excellent communication skills both written and verbal High attention to detail Passion for architecture and hunger for learning new things (including new software and programs) will be considered as an advantage Organised, team player with the ability to work autonomously Full UK driving licence Must be computer literate (Microsoft Office) Mitchell Maguire is a specialist construction recruitment consultancy, dealing exclusively with construction jobs, and construction vacancies within: Technical Manager, Designer, Detailer, Draughtsperson, Draughtsman, Technical Support, Technical Coordinator, Architectural Technician, Architectural Technologist, Design Technician, Cladding, Render, Rainscreens, Curtain Walling, External Wall Insulation, Fixings, Architectural External Building Products, Building Envelope, Architectural Glazing and Facades
Mar 27, 2024
Full time
Technical Support Engineer - Cladding Systems Job Title: Technical Support Engineer - Cladding Systems Job Reference: -22103 Industry Sector: Technical Manager, Designer, Detailer, Draughtsperson, Draughtsman, Technical Support, Technical Coordinator, Architectural Technician, Architectural Technologist, Design Technician, Cladding, Render, Rainscreens, Curtain Walling, External Wall Insulation, Fixings, Architectural External Building Products, Building Envelope, Architectural Glazing and FacadesLocation: Newbury or surrounding areas Remuneration: £30,000 - £50,000 Benefits: Full benefits packageThe role of the Technical Manager - Cladding Systems will involve: Technical Support Engineer position providing designs and technical advice for a high-quality manufactured range of rainscreen cladding systems Providing technical support for internal and external stakeholders Dealing with inbound enquiries and providing technical solutions Liaise with architects, specifiers, contractors and suppliers to gain a full understanding of projects Conduct technical assessments of projects and specifications Providing 2D sketch/detail drawings as part of technical support Providing take-off, estimating, and pricing up projects at different stages of bidding Attend site meetings where required Providing training activities for internal staff and external installers Provide Specification Manager Technical support at CPD presentations Typical project values will vary from £100k up to £3m The ideal applicant will be a Technical Support Engineer - Cladding Systems with: Must have a good technical understanding of cladding and façade systems Would consider Technical Manager, Technical Support, Technical Advisor, Architectural Technician, Architectural Technologist etc Ideally experienced in associated products to cladding, render & rainscreens or other building envelope related systems Ideally will have a good understanding of AutoCAD 3D design Must have excellent communication skills both written and verbal High attention to detail Passion for architecture and hunger for learning new things (including new software and programs) will be considered as an advantage Organised, team player with the ability to work autonomously Full UK driving licence Must be computer literate (Microsoft Office) Mitchell Maguire is a specialist construction recruitment consultancy, dealing exclusively with construction jobs, and construction vacancies within: Technical Manager, Designer, Detailer, Draughtsperson, Draughtsman, Technical Support, Technical Coordinator, Architectural Technician, Architectural Technologist, Design Technician, Cladding, Render, Rainscreens, Curtain Walling, External Wall Insulation, Fixings, Architectural External Building Products, Building Envelope, Architectural Glazing and Facades
You may not have heard of Greencore, but we can guarantee that you've eaten one of our products from sandwiches to sushi, to ready meals and many more that we supply for all the major supermarkets and retailers in the UK. We are the leading producer of convenience foods, but we want to do more, we want to grow and innovate, and we are looking for someone to help us on this journey! Here at Atherstone , we have a team of around 580 colleagues. We produce Sandwiches, Wraps, Rolls, Bircher pots, and Toasties for some of the biggest retailers in the UK including Aldi, Costa, and many more. Contract Type : Permanent - Fulltime Shift : 4 on 3 off x2, 4 on 2 off, 18:30 - 05:00 Salary : Competitive Location: Greencore, Carlyon Road Industrial, CV9 1LQ (Please note this is a full-time role only) What you'll be doing - Primary point of contact for a team of colleagues, meeting and greeting them on arrival and departure and ensuring they are equipped to succeed Coordinating colleagues so they can rotate across different tasks providing feedback on performance and adherence to operational standards helping build their skills and confidence Being a great talent spotter, supporting the development across your team, and being the person your team looks to for guidance and support Co-ordinating and covering breaks whilst managing working time and reporting absences to line managers Making sure prestart safety checks are completed, reporting any near misses, and checking on the welfare of your team Ensuring production is in line with the agreed plan during your shift, capturing key performance data, and checking operational tasks are completed to our high standards Troubleshooting any machinery or material issues and working with your colleagues you'll ensure that quality checks are completed for adherence to food safety, customer, and quality standards . What we're looking for - You will be a confident and clear communicator with the ability to engage, influence and motivate others, and enjoy working with people and teams A commitment to not only self-development but also multi-skilling and developing others in your team A basic understanding and appreciation of health and safety and environmental practices and processes An understanding of the changing demands and pace of a manufacturing process Experience having worked to deliver a production plan, meet key performance indicators and also implement improvements Confident using data and software systems e.g., data entry and paper traceability records What you'll get in return - Competitive salary and job-related benefits Refer a friend scheme - £300 per friend referred (T&C apply) Pension up to 8% matched Employee awards and long service awards Accredited Greencore qualifications, learning and development opportunities. Exclusive Greencore employee discount platform where you can receive discounts on retail, travel, and more. Access to a full Wellbeing Centre platform Throughout your time at Greencore, you will be supported with on-the-job training and development opportunities to further your career. We're not all the same at Greencore and our differences help us to make every day taste better for all our stakeholders. We truly put our people at the core and are proud of our diversity.
Mar 27, 2024
Full time
You may not have heard of Greencore, but we can guarantee that you've eaten one of our products from sandwiches to sushi, to ready meals and many more that we supply for all the major supermarkets and retailers in the UK. We are the leading producer of convenience foods, but we want to do more, we want to grow and innovate, and we are looking for someone to help us on this journey! Here at Atherstone , we have a team of around 580 colleagues. We produce Sandwiches, Wraps, Rolls, Bircher pots, and Toasties for some of the biggest retailers in the UK including Aldi, Costa, and many more. Contract Type : Permanent - Fulltime Shift : 4 on 3 off x2, 4 on 2 off, 18:30 - 05:00 Salary : Competitive Location: Greencore, Carlyon Road Industrial, CV9 1LQ (Please note this is a full-time role only) What you'll be doing - Primary point of contact for a team of colleagues, meeting and greeting them on arrival and departure and ensuring they are equipped to succeed Coordinating colleagues so they can rotate across different tasks providing feedback on performance and adherence to operational standards helping build their skills and confidence Being a great talent spotter, supporting the development across your team, and being the person your team looks to for guidance and support Co-ordinating and covering breaks whilst managing working time and reporting absences to line managers Making sure prestart safety checks are completed, reporting any near misses, and checking on the welfare of your team Ensuring production is in line with the agreed plan during your shift, capturing key performance data, and checking operational tasks are completed to our high standards Troubleshooting any machinery or material issues and working with your colleagues you'll ensure that quality checks are completed for adherence to food safety, customer, and quality standards . What we're looking for - You will be a confident and clear communicator with the ability to engage, influence and motivate others, and enjoy working with people and teams A commitment to not only self-development but also multi-skilling and developing others in your team A basic understanding and appreciation of health and safety and environmental practices and processes An understanding of the changing demands and pace of a manufacturing process Experience having worked to deliver a production plan, meet key performance indicators and also implement improvements Confident using data and software systems e.g., data entry and paper traceability records What you'll get in return - Competitive salary and job-related benefits Refer a friend scheme - £300 per friend referred (T&C apply) Pension up to 8% matched Employee awards and long service awards Accredited Greencore qualifications, learning and development opportunities. Exclusive Greencore employee discount platform where you can receive discounts on retail, travel, and more. Access to a full Wellbeing Centre platform Throughout your time at Greencore, you will be supported with on-the-job training and development opportunities to further your career. We're not all the same at Greencore and our differences help us to make every day taste better for all our stakeholders. We truly put our people at the core and are proud of our diversity.
Technical Support Engineer - Cladding Systems Job Title: Technical Support Engineer - Cladding Systems Job Reference: -22103 Industry Sector: Technical Manager, Designer, Detailer, Draughtsperson, Draughtsman, Technical Support, Technical Coordinator, Architectural Technician, Architectural Technologist, Design Technician, Cladding, Render, Rainscreens, Curtain Walling, External Wall Insulation, Fixings, Architectural External Building Products, Building Envelope, Architectural Glazing and FacadesLocation: Warrington or surrounding areas Remuneration: £30,000 - £50,000 Benefits: Full benefits packageThe role of the Technical Manager - Cladding Systems will involve: Technical Support Engineer position providing designs and technical advice for a high-quality manufactured range of rainscreen cladding systems Providing technical support for internal and external stakeholders Dealing with inbound enquiries and providing technical solutions Liaise with architects, specifiers, contractors and suppliers to gain a full understanding of projects Conduct technical assessments of projects and specifications Providing 2D sketch/detail drawings as part of technical support Providing take-off, estimating, and pricing up projects at different stages of bidding Attend site meetings where required Providing training activities for internal staff and external installers Provide Specification Manager Technical support at CPD presentations Typical project values will vary from £100k up to £3m The ideal applicant will be a Technical Support Engineer - Cladding Systems with: Must have a good technical understanding of cladding and façade systems Would consider Technical Manager, Technical Support, Technical Advisor, Architectural Technician, Architectural Technologist etc Ideally experienced in associated products to cladding, render & rainscreens or other building envelope related systems Ideally will have a good understanding of AutoCAD 3D design Must have excellent communication skills both written and verbal High attention to detail Passion for architecture and hunger for learning new things (including new software and programs) will be considered as an advantage Organised, team player with the ability to work autonomously Full UK driving licence Must be computer literate (Microsoft Office) Mitchell Maguire is a specialist construction recruitment consultancy, dealing exclusively with construction jobs, and construction vacancies within: Technical Manager, Designer, Detailer, Draughtsperson, Draughtsman, Technical Support, Technical Coordinator, Architectural Technician, Architectural Technologist, Design Technician, Cladding, Render, Rainscreens, Curtain Walling, External Wall Insulation, Fixings, Architectural External Building Products, Building Envelope, Architectural Glazing and Facades
Mar 27, 2024
Full time
Technical Support Engineer - Cladding Systems Job Title: Technical Support Engineer - Cladding Systems Job Reference: -22103 Industry Sector: Technical Manager, Designer, Detailer, Draughtsperson, Draughtsman, Technical Support, Technical Coordinator, Architectural Technician, Architectural Technologist, Design Technician, Cladding, Render, Rainscreens, Curtain Walling, External Wall Insulation, Fixings, Architectural External Building Products, Building Envelope, Architectural Glazing and FacadesLocation: Warrington or surrounding areas Remuneration: £30,000 - £50,000 Benefits: Full benefits packageThe role of the Technical Manager - Cladding Systems will involve: Technical Support Engineer position providing designs and technical advice for a high-quality manufactured range of rainscreen cladding systems Providing technical support for internal and external stakeholders Dealing with inbound enquiries and providing technical solutions Liaise with architects, specifiers, contractors and suppliers to gain a full understanding of projects Conduct technical assessments of projects and specifications Providing 2D sketch/detail drawings as part of technical support Providing take-off, estimating, and pricing up projects at different stages of bidding Attend site meetings where required Providing training activities for internal staff and external installers Provide Specification Manager Technical support at CPD presentations Typical project values will vary from £100k up to £3m The ideal applicant will be a Technical Support Engineer - Cladding Systems with: Must have a good technical understanding of cladding and façade systems Would consider Technical Manager, Technical Support, Technical Advisor, Architectural Technician, Architectural Technologist etc Ideally experienced in associated products to cladding, render & rainscreens or other building envelope related systems Ideally will have a good understanding of AutoCAD 3D design Must have excellent communication skills both written and verbal High attention to detail Passion for architecture and hunger for learning new things (including new software and programs) will be considered as an advantage Organised, team player with the ability to work autonomously Full UK driving licence Must be computer literate (Microsoft Office) Mitchell Maguire is a specialist construction recruitment consultancy, dealing exclusively with construction jobs, and construction vacancies within: Technical Manager, Designer, Detailer, Draughtsperson, Draughtsman, Technical Support, Technical Coordinator, Architectural Technician, Architectural Technologist, Design Technician, Cladding, Render, Rainscreens, Curtain Walling, External Wall Insulation, Fixings, Architectural External Building Products, Building Envelope, Architectural Glazing and Facades
Are you passionate about IT and looking to kickstart your career within 1st Line Support, becoming a central team member within an established, exciting and growing company? This job is working for one of the most successful business technologies providers in the UK. Already a huge success with 13 offices, 900 employees and close to a £200 million turnover, there is no sign of their growth or in fact, the IT and telecom industry slowing down and therefore, starting a career with them now, is the perfect time to progress. The business offers some great benefits such as flexible working arrangements to enhance your work life balance, learning opportunities and a supportive environment. This friendly company has some ambitious substantiality targets, offers additional holiday days and encourages volunteering days to all employees, to give back to the local community. The business has a large 24/7 service desk supporting both IT and telecom business customers. This role is covering the 2nd Line space meaning you will be taking tickets that have been escalated by 1st Line Technicians. Some of the main duties as 1st Line Support include: To diagnose, log, action and follow through to resolution all faults and requests, including escalations whilst keeping the customer informed of progress. Be able to identify when a fault cannot be fixed remotely and route straight into Field Engineering Co-ordinator for booking. Answering the phone with a calm and Customer service approach. Follow the process and build a reassuring rapport with customers. Manage tickets assigned and ensure system is organised and up to date. Any working knowledge of Active Directory, Exchange, Office 365, Group Policy, DNS, Network domains, backup solutions, virtualisation, firewalls and routers and / or experience with troubleshooting printers and general PC issues is advantageous. Job Title: 1st Line Support Salary: £23,000 per annum (depending on experience) Location: Shoreham-by-Sea Full Time For more information on this 1st Line Support role, please call Joe Walker at Clearline Recruitment for more details.
Mar 27, 2024
Full time
Are you passionate about IT and looking to kickstart your career within 1st Line Support, becoming a central team member within an established, exciting and growing company? This job is working for one of the most successful business technologies providers in the UK. Already a huge success with 13 offices, 900 employees and close to a £200 million turnover, there is no sign of their growth or in fact, the IT and telecom industry slowing down and therefore, starting a career with them now, is the perfect time to progress. The business offers some great benefits such as flexible working arrangements to enhance your work life balance, learning opportunities and a supportive environment. This friendly company has some ambitious substantiality targets, offers additional holiday days and encourages volunteering days to all employees, to give back to the local community. The business has a large 24/7 service desk supporting both IT and telecom business customers. This role is covering the 2nd Line space meaning you will be taking tickets that have been escalated by 1st Line Technicians. Some of the main duties as 1st Line Support include: To diagnose, log, action and follow through to resolution all faults and requests, including escalations whilst keeping the customer informed of progress. Be able to identify when a fault cannot be fixed remotely and route straight into Field Engineering Co-ordinator for booking. Answering the phone with a calm and Customer service approach. Follow the process and build a reassuring rapport with customers. Manage tickets assigned and ensure system is organised and up to date. Any working knowledge of Active Directory, Exchange, Office 365, Group Policy, DNS, Network domains, backup solutions, virtualisation, firewalls and routers and / or experience with troubleshooting printers and general PC issues is advantageous. Job Title: 1st Line Support Salary: £23,000 per annum (depending on experience) Location: Shoreham-by-Sea Full Time For more information on this 1st Line Support role, please call Joe Walker at Clearline Recruitment for more details.
Are you passionate about IT and looking to kickstart your career within 1st Line Support, becoming a central team member within an established, exciting and growing company?This job is working for one of the most successful business technologies providers in the UK. Already a huge success with 13 offices, 900 employees and close to a £200 million turnover, there is no sign of their growth or in fact, the IT and telecom industry slowing down and therefore, starting a career with them now, is the perfect time to progress.The business offers some great benefits such as flexible working arrangements to enhance your work life balance, learning opportunities and a supportive environment. This friendly company has some ambitious substantiality targets, offers additional holiday days and encourages volunteering days to all employees, to give back to the local community.The business has a large 24/7 service desk supporting both IT and telecom business customers. This role is covering the 2nd Line space meaning you will be taking tickets that have been escalated by 1st Line Technicians. Some of the main duties as 1st Line Support include: To diagnose, log, action and follow through to resolution all faults and requests, including escalations whilst keeping the customer informed of progress. Be able to identify when a fault cannot be fixed remotely and route straight into Field Engineering Co-ordinator for booking. Answering the phone with a calm and Customer service approach. Follow the process and build a reassuring rapport with customers. Manage tickets assigned and ensure system is organised and up to date. Any working knowledge of Active Directory, Exchange, Office 365, Group Policy, DNS, Network domains, backup solutions, virtualisation, firewalls and routers and / or experience with troubleshooting printers and general PC issues is advantageous. Job Title: 1st Line Support Salary: £23,000 per annum (depending on experience) Location: Exeter Full Time For more information on this 1st Line Support role, please call Joe Walker at Clearline Recruitment for more details.
Mar 27, 2024
Full time
Are you passionate about IT and looking to kickstart your career within 1st Line Support, becoming a central team member within an established, exciting and growing company?This job is working for one of the most successful business technologies providers in the UK. Already a huge success with 13 offices, 900 employees and close to a £200 million turnover, there is no sign of their growth or in fact, the IT and telecom industry slowing down and therefore, starting a career with them now, is the perfect time to progress.The business offers some great benefits such as flexible working arrangements to enhance your work life balance, learning opportunities and a supportive environment. This friendly company has some ambitious substantiality targets, offers additional holiday days and encourages volunteering days to all employees, to give back to the local community.The business has a large 24/7 service desk supporting both IT and telecom business customers. This role is covering the 2nd Line space meaning you will be taking tickets that have been escalated by 1st Line Technicians. Some of the main duties as 1st Line Support include: To diagnose, log, action and follow through to resolution all faults and requests, including escalations whilst keeping the customer informed of progress. Be able to identify when a fault cannot be fixed remotely and route straight into Field Engineering Co-ordinator for booking. Answering the phone with a calm and Customer service approach. Follow the process and build a reassuring rapport with customers. Manage tickets assigned and ensure system is organised and up to date. Any working knowledge of Active Directory, Exchange, Office 365, Group Policy, DNS, Network domains, backup solutions, virtualisation, firewalls and routers and / or experience with troubleshooting printers and general PC issues is advantageous. Job Title: 1st Line Support Salary: £23,000 per annum (depending on experience) Location: Exeter Full Time For more information on this 1st Line Support role, please call Joe Walker at Clearline Recruitment for more details.
Are you passionate about IT and looking to kickstart your career within 1st Line Support, becoming a central team member within an established, exciting and growing company?This job is working for one of the most successful business technologies providers in the UK. Already a huge success with 13 offices, 900 employees and close to a £200 million turnover, there is no sign of their growth or in fact, the IT and telecom industry slowing down and therefore, starting a career with them now, is the perfect time to progress.The business offers some great benefits such as flexible working arrangements to enhance your work life balance, learning opportunities and a supportive environment. This friendly company has some ambitious substantiality targets, offers additional holiday days and encourages volunteering days to all employees, to give back to the local community.The business has a large 24/7 service desk supporting both IT and telecom business customers. This role is covering the 2nd Line space meaning you will be taking tickets that have been escalated by 1st Line Technicians. Some of the main duties as 1st Line Support include: To diagnose, log, action and follow through to resolution all faults and requests, including escalations whilst keeping the customer informed of progress. Be able to identify when a fault cannot be fixed remotely and route straight into Field Engineering Co-ordinator for booking. Answering the phone with a calm and Customer service approach. Follow the process and build a reassuring rapport with customers. Manage tickets assigned and ensure system is organised and up to date. Any working knowledge of Active Directory, Exchange, Office 365, Group Policy, DNS, Network domains, backup solutions, virtualisation, firewalls and routers and / or experience with troubleshooting printers and general PC issues is advantageous. Job Title: 1st Line Support Salary: £23,000 per annum (depending on experience) Location: Melrose Full Time For more information on this 1st Line Support role, please call Joe Walker at Clearline Recruitment for more details.
Mar 27, 2024
Full time
Are you passionate about IT and looking to kickstart your career within 1st Line Support, becoming a central team member within an established, exciting and growing company?This job is working for one of the most successful business technologies providers in the UK. Already a huge success with 13 offices, 900 employees and close to a £200 million turnover, there is no sign of their growth or in fact, the IT and telecom industry slowing down and therefore, starting a career with them now, is the perfect time to progress.The business offers some great benefits such as flexible working arrangements to enhance your work life balance, learning opportunities and a supportive environment. This friendly company has some ambitious substantiality targets, offers additional holiday days and encourages volunteering days to all employees, to give back to the local community.The business has a large 24/7 service desk supporting both IT and telecom business customers. This role is covering the 2nd Line space meaning you will be taking tickets that have been escalated by 1st Line Technicians. Some of the main duties as 1st Line Support include: To diagnose, log, action and follow through to resolution all faults and requests, including escalations whilst keeping the customer informed of progress. Be able to identify when a fault cannot be fixed remotely and route straight into Field Engineering Co-ordinator for booking. Answering the phone with a calm and Customer service approach. Follow the process and build a reassuring rapport with customers. Manage tickets assigned and ensure system is organised and up to date. Any working knowledge of Active Directory, Exchange, Office 365, Group Policy, DNS, Network domains, backup solutions, virtualisation, firewalls and routers and / or experience with troubleshooting printers and general PC issues is advantageous. Job Title: 1st Line Support Salary: £23,000 per annum (depending on experience) Location: Melrose Full Time For more information on this 1st Line Support role, please call Joe Walker at Clearline Recruitment for more details.
Are you passionate about IT and looking to kickstart your career within 1st Line Support, becoming a central team member within an established, exciting and growing company?This job is working for one of the most successful business technologies providers in the UK. Already a huge success with 13 offices, 900 employees and close to a £200 million turnover, there is no sign of their growth or in fact, the IT and telecom industry slowing down and therefore, starting a career with them now, is the perfect time to progress.The business offers some great benefits such as flexible working arrangements to enhance your work life balance, learning opportunities and a supportive environment. This friendly company has some ambitious substantiality targets, offers additional holiday days and encourages volunteering days to all employees, to give back to the local community.The business has a large 24/7 service desk supporting both IT and telecom business customers. This role is covering the 2nd Line space meaning you will be taking tickets that have been escalated by 1st Line Technicians. Some of the main duties as 1st Line Support include: To diagnose, log, action and follow through to resolution all faults and requests, including escalations whilst keeping the customer informed of progress. Be able to identify when a fault cannot be fixed remotely and route straight into Field Engineering Co-ordinator for booking. Answering the phone with a calm and Customer service approach. Follow the process and build a reassuring rapport with customers. Manage tickets assigned and ensure system is organised and up to date. Any working knowledge of Active Directory, Exchange, Office 365, Group Policy, DNS, Network domains, backup solutions, virtualisation, firewalls and routers and / or experience with troubleshooting printers and general PC issues is advantageous. Job Title: 1st Line Support Salary: £23,000 per annum (depending on experience) Location: Manchester Full Time For more information on this 1st Line Support role, please call Joe Walker at Clearline Recruitment for more details.
Mar 27, 2024
Full time
Are you passionate about IT and looking to kickstart your career within 1st Line Support, becoming a central team member within an established, exciting and growing company?This job is working for one of the most successful business technologies providers in the UK. Already a huge success with 13 offices, 900 employees and close to a £200 million turnover, there is no sign of their growth or in fact, the IT and telecom industry slowing down and therefore, starting a career with them now, is the perfect time to progress.The business offers some great benefits such as flexible working arrangements to enhance your work life balance, learning opportunities and a supportive environment. This friendly company has some ambitious substantiality targets, offers additional holiday days and encourages volunteering days to all employees, to give back to the local community.The business has a large 24/7 service desk supporting both IT and telecom business customers. This role is covering the 2nd Line space meaning you will be taking tickets that have been escalated by 1st Line Technicians. Some of the main duties as 1st Line Support include: To diagnose, log, action and follow through to resolution all faults and requests, including escalations whilst keeping the customer informed of progress. Be able to identify when a fault cannot be fixed remotely and route straight into Field Engineering Co-ordinator for booking. Answering the phone with a calm and Customer service approach. Follow the process and build a reassuring rapport with customers. Manage tickets assigned and ensure system is organised and up to date. Any working knowledge of Active Directory, Exchange, Office 365, Group Policy, DNS, Network domains, backup solutions, virtualisation, firewalls and routers and / or experience with troubleshooting printers and general PC issues is advantageous. Job Title: 1st Line Support Salary: £23,000 per annum (depending on experience) Location: Manchester Full Time For more information on this 1st Line Support role, please call Joe Walker at Clearline Recruitment for more details.