Role Summary
Be at the forefront of ICT improvements and transformation within the Fire & Rescue Service (AF&RS). We are seeking a visionary leader to shape our future ICT and digital strategy, make further improvements to our infrastructure and ensure our ICT systems are resilient, reliable, and accessible to all staff 24/7.
This is a new role leading the development of an integrated ICT strategy and technology roadmap and overseeing the delivery of technology initiatives. This business-critical position will require you to work effectively with key stakeholders to create and implement an ICT strategy which aligns with our organisational goals and ambitions, ensures the integration and enhancement of our systems and improved user experience.
This role will require an ambitious, forward-thinking individual who has the technical knowledge, drive and passion to make a big difference. You will have a unique opportunity to make the role your own and bring your experience, ideas, influencing skills and technical expertise to our organisation. With challenging budgets, a creative and innovative approach is key, as is the exploration of potential funding sources.
Some of the things you’ll be doing
Strategic Leadership : Drive continuous improvement, culture change, and effective performance management. Act as the advocate for AF&RS’s digital vision, engaging leadership and representing AF&RS in local and national digital forums.
Expert Consultation : Offer expert guidance on ICT matters to senior stakeholders and the Fire Authority, enabling discussions on modern ICT and digital technology.
System Management : Ensure the efficiency, reliability, security, and cost-effectiveness of ICT systems and technology. Oversee external IT helpdesk providers and business continuity plans.
Infrastructure Enhancement : Drive continual improvements to the ICT infrastructure to ensure a solid foundation and enhanced user experience. Collaborate with stakeholders to define and implement improvements, presenting robust business cases for investment.
Digital Horizon-Scanning : Stay updated on digital developments and evaluate new technologies potential benefits, risks, and affordability aligned with the ICT strategy.
Strategy Development : Lead the creation and implementation of AF&RS’s cohesive ICT and Digital Strategy, fostering innovative and integrated improvements.
Project Oversight : Oversee the successful delivery of all ICT, digital, and systems projects. Establish governance structures, aligning with the ICT strategy and legal compliance.
Change Management : Implement efficient change processes, improving service quality and business continuity while minimising disruption.
Risk Management: Proactively assess and monitor ICT-related risks across AF&RS, implementing effective controls and mitigations.
Resource Optimisation : Develop an appropriate ICT organisational structure, optimising internal and external resources to ensure delivery and an integrated approach.
Team Leadership : Provide training and mentoring to internal ICT staff, fostering a responsive and agile cross-functional team.
Stakeholder Engagement: Liaise with stakeholders across AF&RS, building strong internal networks to maximise technology benefits.
Policy Implementation : Develop and implement up-to-date ICT policies ensuring robust controls across AF&RS. Liaise with internal data protection teams, ensuring ICT developments are compliant with relevant information legislation. Act as the Deputy Senior Risk Owner ensuring high-quality governance standards and compliance.
Training Alignment : Identify and evaluate ICT training aligned with the ICT strategy and budget requirements.
Budget Management : Manage ICT budgets aligned with the ICT strategy, forecasting and reviewing budgetary arrangements and exploring potential funding opportunities.
What we’ll need from you:
Essential:
Proven experience in senior ICT leadership role, driving digital transformation and strategy (ideally within the emergency services or public sector – but not essential).
Demonstrable experience in design, sourcing, transition, delivery and implementation of new technology and data capabilities.
Excellent up-to-date technical knowledge of ICT and the technology landscape.
Extensive knowledge of digital, data and technology regulations and best practice methodologies (e.g. ITIL, ISO) and performance benchmarking. You will also maintain up-to-date technical knowledge of ICT and the technology landscape.
Significant experience of leading and managing high performing teams (via direct or matrix management).
Proven experience of strategic service planning, business processes, developing, leading, and implementing IT/ICT strategies and change programs.
Experience of successfully managing high quality business-as-usual (BAU) ICT, while also inspiring, leading, and driving innovative solutions.
Proven experience of proactively managing business continuity and cyber security arrangements.
Significant experience of dealing with vendors and third parties including experience of procuring, negotiating, and robustly managing business-critical service contractors.
Degree level education, or equivalent, in business, computer science or a related field of study, or proven relevant business experience.
Professional ICT qualifications (such as ITIL or accredited status such as Chartered IT Professional CITP), or equivalent through a combination of proven relevant training, experience and evidenced continuing professional development.
Highly effective communication and influencing skills across the full breadth of written, verbal, presentation, and digital media. You will be able to engage, advise and explain technical matters in a non-technical way.
Adaptable, inclusive, and values-based leadership and people management skills.
Relationship building and collaboration skills with the ability to influence strategic thinking and approaches to complex service issues.
Strong analytical, research, numerical and decision-making skills, to deal with complex service delivery.
Ability to manage and prioritise high workloads, with pressing and conflicting deadlines.
Desirable:
Comprehensive budget-creation and budget-management experience including identifying and evaluating opportunities, negotiation, and delivering efficiencies.
Experience of working in a climate of transformation and/or continuous improvement and supporting others in uncertain times.
Experience of working for an emergency service or local authority.
Experience of Information and Data Governance and/or of being a Senior Risk Information Officer (SIRO) or Deputy SIRO.
Experience of portfolio and project management methodologies and tailoring these for significant ICT projects and organisational context.
Proven ICT risk management experience.
High level of political awareness and acuity to interact with senior stakeholders and elected Members.
Foundation or Practitioner level qualification in programme or project management.
What you can expect in return
27 days annual holiday (plus public holidays) rising to 31 days after 5 years, and 32 after 10 years of service
Local Government Pension - Defined Benefit Scheme
Flexible and hybrid working
Electric Vehicle Salary Sacrifice Scheme
Cycle to Work scheme
Welfare and Wellbeing services
Staff Engagement Groups
Access to a Medical Intervention Scheme which can support staff to access private medical assessments and treatments
Access to Blue Light card with offers online and high street discounts
Use of the multi-gym, sports hall, restaurant, free parking, and beautiful open surroundings at our Headquarters in Portishead
Please note - as this post is based at our Headquarters which we share with Avon & Somerset Police, the successful applicant will be required to undergo a security clearance check & DBS check.
Further Information
If you would like to have an informal conversation with the hiring manager for this role please contact recruitment@avonfire.gov.uk to request this.
How to apply: The full job description can be found on our careers pages: Head of ICT | Yes You Can! The Avon Fire & Rescue Service Job . Once you have read the job description please submit a tailored CV demonstrating how your skills and experience match the requirements of the role.
Late applications will not be accepted. Please quote job reference number 1023 [JD number] on any communications. Thank you.
Avon Fire & Rescue Service is committed to securing equality of opportunity. W e welcome applications from all members of our community who are currently under-represented at Avon Fire & Rescue Service, particularly women, Disabled people and members of ethnic minority communities.
Dec 20, 2023
Full time
Role Summary
Be at the forefront of ICT improvements and transformation within the Fire & Rescue Service (AF&RS). We are seeking a visionary leader to shape our future ICT and digital strategy, make further improvements to our infrastructure and ensure our ICT systems are resilient, reliable, and accessible to all staff 24/7.
This is a new role leading the development of an integrated ICT strategy and technology roadmap and overseeing the delivery of technology initiatives. This business-critical position will require you to work effectively with key stakeholders to create and implement an ICT strategy which aligns with our organisational goals and ambitions, ensures the integration and enhancement of our systems and improved user experience.
This role will require an ambitious, forward-thinking individual who has the technical knowledge, drive and passion to make a big difference. You will have a unique opportunity to make the role your own and bring your experience, ideas, influencing skills and technical expertise to our organisation. With challenging budgets, a creative and innovative approach is key, as is the exploration of potential funding sources.
Some of the things you’ll be doing
Strategic Leadership : Drive continuous improvement, culture change, and effective performance management. Act as the advocate for AF&RS’s digital vision, engaging leadership and representing AF&RS in local and national digital forums.
Expert Consultation : Offer expert guidance on ICT matters to senior stakeholders and the Fire Authority, enabling discussions on modern ICT and digital technology.
System Management : Ensure the efficiency, reliability, security, and cost-effectiveness of ICT systems and technology. Oversee external IT helpdesk providers and business continuity plans.
Infrastructure Enhancement : Drive continual improvements to the ICT infrastructure to ensure a solid foundation and enhanced user experience. Collaborate with stakeholders to define and implement improvements, presenting robust business cases for investment.
Digital Horizon-Scanning : Stay updated on digital developments and evaluate new technologies potential benefits, risks, and affordability aligned with the ICT strategy.
Strategy Development : Lead the creation and implementation of AF&RS’s cohesive ICT and Digital Strategy, fostering innovative and integrated improvements.
Project Oversight : Oversee the successful delivery of all ICT, digital, and systems projects. Establish governance structures, aligning with the ICT strategy and legal compliance.
Change Management : Implement efficient change processes, improving service quality and business continuity while minimising disruption.
Risk Management: Proactively assess and monitor ICT-related risks across AF&RS, implementing effective controls and mitigations.
Resource Optimisation : Develop an appropriate ICT organisational structure, optimising internal and external resources to ensure delivery and an integrated approach.
Team Leadership : Provide training and mentoring to internal ICT staff, fostering a responsive and agile cross-functional team.
Stakeholder Engagement: Liaise with stakeholders across AF&RS, building strong internal networks to maximise technology benefits.
Policy Implementation : Develop and implement up-to-date ICT policies ensuring robust controls across AF&RS. Liaise with internal data protection teams, ensuring ICT developments are compliant with relevant information legislation. Act as the Deputy Senior Risk Owner ensuring high-quality governance standards and compliance.
Training Alignment : Identify and evaluate ICT training aligned with the ICT strategy and budget requirements.
Budget Management : Manage ICT budgets aligned with the ICT strategy, forecasting and reviewing budgetary arrangements and exploring potential funding opportunities.
What we’ll need from you:
Essential:
Proven experience in senior ICT leadership role, driving digital transformation and strategy (ideally within the emergency services or public sector – but not essential).
Demonstrable experience in design, sourcing, transition, delivery and implementation of new technology and data capabilities.
Excellent up-to-date technical knowledge of ICT and the technology landscape.
Extensive knowledge of digital, data and technology regulations and best practice methodologies (e.g. ITIL, ISO) and performance benchmarking. You will also maintain up-to-date technical knowledge of ICT and the technology landscape.
Significant experience of leading and managing high performing teams (via direct or matrix management).
Proven experience of strategic service planning, business processes, developing, leading, and implementing IT/ICT strategies and change programs.
Experience of successfully managing high quality business-as-usual (BAU) ICT, while also inspiring, leading, and driving innovative solutions.
Proven experience of proactively managing business continuity and cyber security arrangements.
Significant experience of dealing with vendors and third parties including experience of procuring, negotiating, and robustly managing business-critical service contractors.
Degree level education, or equivalent, in business, computer science or a related field of study, or proven relevant business experience.
Professional ICT qualifications (such as ITIL or accredited status such as Chartered IT Professional CITP), or equivalent through a combination of proven relevant training, experience and evidenced continuing professional development.
Highly effective communication and influencing skills across the full breadth of written, verbal, presentation, and digital media. You will be able to engage, advise and explain technical matters in a non-technical way.
Adaptable, inclusive, and values-based leadership and people management skills.
Relationship building and collaboration skills with the ability to influence strategic thinking and approaches to complex service issues.
Strong analytical, research, numerical and decision-making skills, to deal with complex service delivery.
Ability to manage and prioritise high workloads, with pressing and conflicting deadlines.
Desirable:
Comprehensive budget-creation and budget-management experience including identifying and evaluating opportunities, negotiation, and delivering efficiencies.
Experience of working in a climate of transformation and/or continuous improvement and supporting others in uncertain times.
Experience of working for an emergency service or local authority.
Experience of Information and Data Governance and/or of being a Senior Risk Information Officer (SIRO) or Deputy SIRO.
Experience of portfolio and project management methodologies and tailoring these for significant ICT projects and organisational context.
Proven ICT risk management experience.
High level of political awareness and acuity to interact with senior stakeholders and elected Members.
Foundation or Practitioner level qualification in programme or project management.
What you can expect in return
27 days annual holiday (plus public holidays) rising to 31 days after 5 years, and 32 after 10 years of service
Local Government Pension - Defined Benefit Scheme
Flexible and hybrid working
Electric Vehicle Salary Sacrifice Scheme
Cycle to Work scheme
Welfare and Wellbeing services
Staff Engagement Groups
Access to a Medical Intervention Scheme which can support staff to access private medical assessments and treatments
Access to Blue Light card with offers online and high street discounts
Use of the multi-gym, sports hall, restaurant, free parking, and beautiful open surroundings at our Headquarters in Portishead
Please note - as this post is based at our Headquarters which we share with Avon & Somerset Police, the successful applicant will be required to undergo a security clearance check & DBS check.
Further Information
If you would like to have an informal conversation with the hiring manager for this role please contact recruitment@avonfire.gov.uk to request this.
How to apply: The full job description can be found on our careers pages: Head of ICT | Yes You Can! The Avon Fire & Rescue Service Job . Once you have read the job description please submit a tailored CV demonstrating how your skills and experience match the requirements of the role.
Late applications will not be accepted. Please quote job reference number 1023 [JD number] on any communications. Thank you.
Avon Fire & Rescue Service is committed to securing equality of opportunity. W e welcome applications from all members of our community who are currently under-represented at Avon Fire & Rescue Service, particularly women, Disabled people and members of ethnic minority communities.
This is a key leadership role within the IT and Change function, responsible for overall operation and governance of the IT department and reporting directly to the group IT Director.
You will be responsible for defining policy, process and working practices and for ensuring an effective IT Support service to the Group.
A full-time post, working 37.5 hours per week Monday to Friday. Remote working, but occasional requirement to attend a site office.
Responsibilities include:
IT Service Delivery
Establishing, configuring and providing adoption assurance for service tooling
Oversight and co-ordination of incidents and requests on behalf of engineers within each subsidiary
Build relationships with senior leaderships within Group companies
Providing service reporting to senor leadership within each business
Delivery of Key IT Processes, in line with ISO27001 and ITIL, including:
Incident and Major Incident
Change Control
Access Control
Disaster Recovery Test Scheduling and Reporting
Service Desk Management
Information Security Audit
Capacity management
Vulnerability Management
Asset Management and SAM
Knowledgebase Management
Chairs the Businesses Monthly Governance meetings
Liaises with Group and subsidiary compliance teams to enable ongoing review of controls
Delivers the Group IT Risk Treatment Plan, updated the IT risk Register accordingly
Governance of MS Teams and SharePoint
Manages Vendors and Suppliers in line with the Group Supplier policy
Profile: Skills, experience, education
Skills
Strong technical awareness without being an expert
Excellent verbal, written, organisational communication skills
Strong background in ISO27001 and ITIL
Service leadership
Able to lead and mentor others who are not direct reports
Able to build relationships and engage with senior stakeholders
Customer service oriented
Knowledge of DR techniques and technologies
Strong awareness and experience of implementing IT Service management tools
Experience
5 years (or able to demonstrate excellent experience) of managing an IT Operation / Service Desk
Experience of working in a multi subsidiary business desirable
Experience of working within regulated industries preferred
Qualifications – Essential
Degree or equivalent
ITIL V4 Foundation
Qualifications – Desirable
ITIL V4 Create, Deliver, Support
ISO27001 Auditor
Formal training in people leadership
Role conditional on passing employee vetting process which includes a 5 year employment reference check, 3 year financial probity and basic criminal disclosure check.
We offer an unrivalled benefits package including flexible working arrangements, enhanced maternity & paternity, private medical insurance, medical cash plan, company sick pay, 5% matched pension, up to 27 days paid holiday (subject to length of service increments) plus bank holidays on top and option to top up by 5 days per year through our flexible leave scheme.
Kuro Health actively promotes equality of opportunity for all. We welcome applications from a wide range of candidates with the right mix of talent, skills and potential.
Sep 08, 2023
Full time
This is a key leadership role within the IT and Change function, responsible for overall operation and governance of the IT department and reporting directly to the group IT Director.
You will be responsible for defining policy, process and working practices and for ensuring an effective IT Support service to the Group.
A full-time post, working 37.5 hours per week Monday to Friday. Remote working, but occasional requirement to attend a site office.
Responsibilities include:
IT Service Delivery
Establishing, configuring and providing adoption assurance for service tooling
Oversight and co-ordination of incidents and requests on behalf of engineers within each subsidiary
Build relationships with senior leaderships within Group companies
Providing service reporting to senor leadership within each business
Delivery of Key IT Processes, in line with ISO27001 and ITIL, including:
Incident and Major Incident
Change Control
Access Control
Disaster Recovery Test Scheduling and Reporting
Service Desk Management
Information Security Audit
Capacity management
Vulnerability Management
Asset Management and SAM
Knowledgebase Management
Chairs the Businesses Monthly Governance meetings
Liaises with Group and subsidiary compliance teams to enable ongoing review of controls
Delivers the Group IT Risk Treatment Plan, updated the IT risk Register accordingly
Governance of MS Teams and SharePoint
Manages Vendors and Suppliers in line with the Group Supplier policy
Profile: Skills, experience, education
Skills
Strong technical awareness without being an expert
Excellent verbal, written, organisational communication skills
Strong background in ISO27001 and ITIL
Service leadership
Able to lead and mentor others who are not direct reports
Able to build relationships and engage with senior stakeholders
Customer service oriented
Knowledge of DR techniques and technologies
Strong awareness and experience of implementing IT Service management tools
Experience
5 years (or able to demonstrate excellent experience) of managing an IT Operation / Service Desk
Experience of working in a multi subsidiary business desirable
Experience of working within regulated industries preferred
Qualifications – Essential
Degree or equivalent
ITIL V4 Foundation
Qualifications – Desirable
ITIL V4 Create, Deliver, Support
ISO27001 Auditor
Formal training in people leadership
Role conditional on passing employee vetting process which includes a 5 year employment reference check, 3 year financial probity and basic criminal disclosure check.
We offer an unrivalled benefits package including flexible working arrangements, enhanced maternity & paternity, private medical insurance, medical cash plan, company sick pay, 5% matched pension, up to 27 days paid holiday (subject to length of service increments) plus bank holidays on top and option to top up by 5 days per year through our flexible leave scheme.
Kuro Health actively promotes equality of opportunity for all. We welcome applications from a wide range of candidates with the right mix of talent, skills and potential.
Solid understanding of hybrid and multi-cloud environments, DevOps, CI/CD and SRE Implementation of DevSecOps models along with necessary tooling, business change and processes. Implementing product centric operating model- Focussing on building the right product, cultivating right ways of working and managing the flow of value from concept to delivery Senior Manager - Cloud DevOps Architect Salary: 80,000 - 90,500 p/a (plus pension contribution, healthcare options and bonus) Base Location: (London/Manchester/Glasgow) Part Remote / Hybrid / UK-wide Why This Role We provide a host of opportunities for learning and certification through internal and partner led programmes. Client engagements give you the opportunity to work with our leadership and experienced consulting management, where you can learn from them, challenge them and accelerate your hands-on experience, delivery capability and industry insights. You'll learn how we write compelling client propositions, structure and lead high-profile transformation, and gain hands-on exposure to leading technologies, often taking an idea from a concept to a vision, to strategy and then execution. We hold monthly showcases of our digital transformation initiatives, sharing knowledge and showing off how the power of technology is impacting our clients. There are monthly team drinks, and it's a chance to connect face-to-face with the wider team over a few drinks in the city. The monthly team breakfasts give you a different, more relaxed setting to meet up in the office on Fridays to hear from the leadership, meet colleagues and discuss the trends and insights within the market. Team away days are always a chance to connect with the team, have fun and learn something new - sometimes even pizza-making or shuffle boarding. As part of your role you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories: Business Development - Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events. Internal contribution - Campaign development, internal think-tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development. Learning & development - Training to support your career development and the skills demand within the company, certifications etc. We'd Love to Meet Someone With You will bring experience in transformation through technology and optimize the way clients operate. Comfortable at working in a technology-driven environment, you will bring proven skills and experience in the following: Solid understanding of hybrid and multi-cloud environments, DevOps, CI/CD and SRE Implementation of DevSecOps models along with necessary tooling, business change and processes. Implementing product centric operating model- Focussing on building the right product, cultivating right ways of working and managing the flow of value from concept to delivery Experience in DevX, assessment of current development environment and implementing solutions that lead to more efficient, effective, and secure software development environment. Experience in lean process design and use of lean techniques like Value stream mapping to identify and remove waste from the system. Consulting/Coaching experience in implementing new ways of working and enabling agile delivery transformation. Enabling continuous delivery while ensuring reliability, quality, observability, and performance Understanding of build and deployment pipelines, test driven development, automated testing, Test data management, automated Environment provisioning, Version control, Monitoring and alerting and DevOps enablers. Understanding of observability and monitoring platform; Experience of having collaborated with developers to implement and improve observability and monitoring practices is preferred. Experience in leveraging DORA framework to effectively improve the performance of DevOps teams - Desired. Experience in defining OKRs/KPIs, setting up process/systems to measure, track and take corrective actions to drive speed, productivity, and quality improvements. Security and governance models for cloud engineering and operations -Desired Driving IT and business automation across product management, engineering, and operations -Desired ITIL and service management Being comfortable in a client-facing role, with previously consulting or advisory experience. To apply please click the "Apply" button and follow the instructions. For a further discussion, please contact Aaron Perdesi on 83zero Consulting Limited is a boutique consultancy specialising in Software Development & Agile within the UK. We provide high quality interim and permanent senior IT professionals.
Apr 19, 2024
Full time
Solid understanding of hybrid and multi-cloud environments, DevOps, CI/CD and SRE Implementation of DevSecOps models along with necessary tooling, business change and processes. Implementing product centric operating model- Focussing on building the right product, cultivating right ways of working and managing the flow of value from concept to delivery Senior Manager - Cloud DevOps Architect Salary: 80,000 - 90,500 p/a (plus pension contribution, healthcare options and bonus) Base Location: (London/Manchester/Glasgow) Part Remote / Hybrid / UK-wide Why This Role We provide a host of opportunities for learning and certification through internal and partner led programmes. Client engagements give you the opportunity to work with our leadership and experienced consulting management, where you can learn from them, challenge them and accelerate your hands-on experience, delivery capability and industry insights. You'll learn how we write compelling client propositions, structure and lead high-profile transformation, and gain hands-on exposure to leading technologies, often taking an idea from a concept to a vision, to strategy and then execution. We hold monthly showcases of our digital transformation initiatives, sharing knowledge and showing off how the power of technology is impacting our clients. There are monthly team drinks, and it's a chance to connect face-to-face with the wider team over a few drinks in the city. The monthly team breakfasts give you a different, more relaxed setting to meet up in the office on Fridays to hear from the leadership, meet colleagues and discuss the trends and insights within the market. Team away days are always a chance to connect with the team, have fun and learn something new - sometimes even pizza-making or shuffle boarding. As part of your role you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories: Business Development - Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events. Internal contribution - Campaign development, internal think-tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development. Learning & development - Training to support your career development and the skills demand within the company, certifications etc. We'd Love to Meet Someone With You will bring experience in transformation through technology and optimize the way clients operate. Comfortable at working in a technology-driven environment, you will bring proven skills and experience in the following: Solid understanding of hybrid and multi-cloud environments, DevOps, CI/CD and SRE Implementation of DevSecOps models along with necessary tooling, business change and processes. Implementing product centric operating model- Focussing on building the right product, cultivating right ways of working and managing the flow of value from concept to delivery Experience in DevX, assessment of current development environment and implementing solutions that lead to more efficient, effective, and secure software development environment. Experience in lean process design and use of lean techniques like Value stream mapping to identify and remove waste from the system. Consulting/Coaching experience in implementing new ways of working and enabling agile delivery transformation. Enabling continuous delivery while ensuring reliability, quality, observability, and performance Understanding of build and deployment pipelines, test driven development, automated testing, Test data management, automated Environment provisioning, Version control, Monitoring and alerting and DevOps enablers. Understanding of observability and monitoring platform; Experience of having collaborated with developers to implement and improve observability and monitoring practices is preferred. Experience in leveraging DORA framework to effectively improve the performance of DevOps teams - Desired. Experience in defining OKRs/KPIs, setting up process/systems to measure, track and take corrective actions to drive speed, productivity, and quality improvements. Security and governance models for cloud engineering and operations -Desired Driving IT and business automation across product management, engineering, and operations -Desired ITIL and service management Being comfortable in a client-facing role, with previously consulting or advisory experience. To apply please click the "Apply" button and follow the instructions. For a further discussion, please contact Aaron Perdesi on 83zero Consulting Limited is a boutique consultancy specialising in Software Development & Agile within the UK. We provide high quality interim and permanent senior IT professionals.
Solid understanding of hybrid and multi-cloud environments, DevOps, CI/CD and SRE Implementation of DevSecOps models along with necessary tooling, business change and processes. Implementing product centric operating model- Focussing on building the right product, cultivating right ways of working and managing the flow of value from concept to delivery Senior Manager - Cloud DevOps Architect Salary: 80,000 - 90,500 p/a (plus pension contribution, healthcare options and bonus) Base Location: (London/Manchester/Glasgow) Part Remote / Hybrid / UK-wide Why This Role We provide a host of opportunities for learning and certification through internal and partner led programmes. Client engagements give you the opportunity to work with our leadership and experienced consulting management, where you can learn from them, challenge them and accelerate your hands-on experience, delivery capability and industry insights. You'll learn how we write compelling client propositions, structure and lead high-profile transformation, and gain hands-on exposure to leading technologies, often taking an idea from a concept to a vision, to strategy and then execution. We hold monthly showcases of our digital transformation initiatives, sharing knowledge and showing off how the power of technology is impacting our clients. There are monthly team drinks, and it's a chance to connect face-to-face with the wider team over a few drinks in the city. The monthly team breakfasts give you a different, more relaxed setting to meet up in the office on Fridays to hear from the leadership, meet colleagues and discuss the trends and insights within the market. Team away days are always a chance to connect with the team, have fun and learn something new - sometimes even pizza-making or shuffle boarding. As part of your role you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories: Business Development - Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events. Internal contribution - Campaign development, internal think-tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development. Learning & development - Training to support your career development and the skills demand within the company, certifications etc. We'd Love to Meet Someone With You will bring experience in transformation through technology and optimize the way clients operate. Comfortable at working in a technology-driven environment, you will bring proven skills and experience in the following: Solid understanding of hybrid and multi-cloud environments, DevOps, CI/CD and SRE Implementation of DevSecOps models along with necessary tooling, business change and processes. Implementing product centric operating model- Focussing on building the right product, cultivating right ways of working and managing the flow of value from concept to delivery Experience in DevX, assessment of current development environment and implementing solutions that lead to more efficient, effective, and secure software development environment. Experience in lean process design and use of lean techniques like Value stream mapping to identify and remove waste from the system. Consulting/Coaching experience in implementing new ways of working and enabling agile delivery transformation. Enabling continuous delivery while ensuring reliability, quality, observability, and performance Understanding of build and deployment pipelines, test driven development, automated testing, Test data management, automated Environment provisioning, Version control, Monitoring and alerting and DevOps enablers. Understanding of observability and monitoring platform; Experience of having collaborated with developers to implement and improve observability and monitoring practices is preferred. Experience in leveraging DORA framework to effectively improve the performance of DevOps teams - Desired. Experience in defining OKRs/KPIs, setting up process/systems to measure, track and take corrective actions to drive speed, productivity, and quality improvements. Security and governance models for cloud engineering and operations -Desired Driving IT and business automation across product management, engineering, and operations -Desired ITIL and service management Being comfortable in a client-facing role, with previously consulting or advisory experience. To apply please click the "Apply" button and follow the instructions. For a further discussion, please contact Aaron Perdesi on 83zero Consulting Limited is a boutique consultancy specialising in Software Development & Agile within the UK. We provide high quality interim and permanent senior IT professionals.
Apr 19, 2024
Full time
Solid understanding of hybrid and multi-cloud environments, DevOps, CI/CD and SRE Implementation of DevSecOps models along with necessary tooling, business change and processes. Implementing product centric operating model- Focussing on building the right product, cultivating right ways of working and managing the flow of value from concept to delivery Senior Manager - Cloud DevOps Architect Salary: 80,000 - 90,500 p/a (plus pension contribution, healthcare options and bonus) Base Location: (London/Manchester/Glasgow) Part Remote / Hybrid / UK-wide Why This Role We provide a host of opportunities for learning and certification through internal and partner led programmes. Client engagements give you the opportunity to work with our leadership and experienced consulting management, where you can learn from them, challenge them and accelerate your hands-on experience, delivery capability and industry insights. You'll learn how we write compelling client propositions, structure and lead high-profile transformation, and gain hands-on exposure to leading technologies, often taking an idea from a concept to a vision, to strategy and then execution. We hold monthly showcases of our digital transformation initiatives, sharing knowledge and showing off how the power of technology is impacting our clients. There are monthly team drinks, and it's a chance to connect face-to-face with the wider team over a few drinks in the city. The monthly team breakfasts give you a different, more relaxed setting to meet up in the office on Fridays to hear from the leadership, meet colleagues and discuss the trends and insights within the market. Team away days are always a chance to connect with the team, have fun and learn something new - sometimes even pizza-making or shuffle boarding. As part of your role you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories: Business Development - Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events. Internal contribution - Campaign development, internal think-tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development. Learning & development - Training to support your career development and the skills demand within the company, certifications etc. We'd Love to Meet Someone With You will bring experience in transformation through technology and optimize the way clients operate. Comfortable at working in a technology-driven environment, you will bring proven skills and experience in the following: Solid understanding of hybrid and multi-cloud environments, DevOps, CI/CD and SRE Implementation of DevSecOps models along with necessary tooling, business change and processes. Implementing product centric operating model- Focussing on building the right product, cultivating right ways of working and managing the flow of value from concept to delivery Experience in DevX, assessment of current development environment and implementing solutions that lead to more efficient, effective, and secure software development environment. Experience in lean process design and use of lean techniques like Value stream mapping to identify and remove waste from the system. Consulting/Coaching experience in implementing new ways of working and enabling agile delivery transformation. Enabling continuous delivery while ensuring reliability, quality, observability, and performance Understanding of build and deployment pipelines, test driven development, automated testing, Test data management, automated Environment provisioning, Version control, Monitoring and alerting and DevOps enablers. Understanding of observability and monitoring platform; Experience of having collaborated with developers to implement and improve observability and monitoring practices is preferred. Experience in leveraging DORA framework to effectively improve the performance of DevOps teams - Desired. Experience in defining OKRs/KPIs, setting up process/systems to measure, track and take corrective actions to drive speed, productivity, and quality improvements. Security and governance models for cloud engineering and operations -Desired Driving IT and business automation across product management, engineering, and operations -Desired ITIL and service management Being comfortable in a client-facing role, with previously consulting or advisory experience. To apply please click the "Apply" button and follow the instructions. For a further discussion, please contact Aaron Perdesi on 83zero Consulting Limited is a boutique consultancy specialising in Software Development & Agile within the UK. We provide high quality interim and permanent senior IT professionals.
Solid understanding of hybrid and multi-cloud environments, DevOps, CI/CD and SRE Implementation of DevSecOps models along with necessary tooling, business change and processes. Implementing product centric operating model- Focussing on building the right product, cultivating right ways of working and managing the flow of value from concept to delivery Senior Manager - Cloud DevOps Architect Salary: 80,000 - 90,500 p/a (plus pension contribution, healthcare options and bonus) Base Location: (London/Manchester/Glasgow) Part Remote / Hybrid / UK-wide Why This Role We provide a host of opportunities for learning and certification through internal and partner led programmes. Client engagements give you the opportunity to work with our leadership and experienced consulting management, where you can learn from them, challenge them and accelerate your hands-on experience, delivery capability and industry insights. You'll learn how we write compelling client propositions, structure and lead high-profile transformation, and gain hands-on exposure to leading technologies, often taking an idea from a concept to a vision, to strategy and then execution. We hold monthly showcases of our digital transformation initiatives, sharing knowledge and showing off how the power of technology is impacting our clients. There are monthly team drinks, and it's a chance to connect face-to-face with the wider team over a few drinks in the city. The monthly team breakfasts give you a different, more relaxed setting to meet up in the office on Fridays to hear from the leadership, meet colleagues and discuss the trends and insights within the market. Team away days are always a chance to connect with the team, have fun and learn something new - sometimes even pizza-making or shuffle boarding. As part of your role you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories: Business Development - Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events. Internal contribution - Campaign development, internal think-tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development. Learning & development - Training to support your career development and the skills demand within the company, certifications etc. We'd Love to Meet Someone With You will bring experience in transformation through technology and optimize the way clients operate. Comfortable at working in a technology-driven environment, you will bring proven skills and experience in the following: Solid understanding of hybrid and multi-cloud environments, DevOps, CI/CD and SRE Implementation of DevSecOps models along with necessary tooling, business change and processes. Implementing product centric operating model- Focussing on building the right product, cultivating right ways of working and managing the flow of value from concept to delivery Experience in DevX, assessment of current development environment and implementing solutions that lead to more efficient, effective, and secure software development environment. Experience in lean process design and use of lean techniques like Value stream mapping to identify and remove waste from the system. Consulting/Coaching experience in implementing new ways of working and enabling agile delivery transformation. Enabling continuous delivery while ensuring reliability, quality, observability, and performance Understanding of build and deployment pipelines, test driven development, automated testing, Test data management, automated Environment provisioning, Version control, Monitoring and alerting and DevOps enablers. Understanding of observability and monitoring platform; Experience of having collaborated with developers to implement and improve observability and monitoring practices is preferred. Experience in leveraging DORA framework to effectively improve the performance of DevOps teams - Desired. Experience in defining OKRs/KPIs, setting up process/systems to measure, track and take corrective actions to drive speed, productivity, and quality improvements. Security and governance models for cloud engineering and operations -Desired Driving IT and business automation across product management, engineering, and operations -Desired ITIL and service management Being comfortable in a client-facing role, with previously consulting or advisory experience. To apply please click the "Apply" button and follow the instructions. For a further discussion, please contact Aaron Perdesi on 83zero Consulting Limited is a boutique consultancy specialising in Software Development & Agile within the UK. We provide high quality interim and permanent senior IT professionals.
Apr 19, 2024
Full time
Solid understanding of hybrid and multi-cloud environments, DevOps, CI/CD and SRE Implementation of DevSecOps models along with necessary tooling, business change and processes. Implementing product centric operating model- Focussing on building the right product, cultivating right ways of working and managing the flow of value from concept to delivery Senior Manager - Cloud DevOps Architect Salary: 80,000 - 90,500 p/a (plus pension contribution, healthcare options and bonus) Base Location: (London/Manchester/Glasgow) Part Remote / Hybrid / UK-wide Why This Role We provide a host of opportunities for learning and certification through internal and partner led programmes. Client engagements give you the opportunity to work with our leadership and experienced consulting management, where you can learn from them, challenge them and accelerate your hands-on experience, delivery capability and industry insights. You'll learn how we write compelling client propositions, structure and lead high-profile transformation, and gain hands-on exposure to leading technologies, often taking an idea from a concept to a vision, to strategy and then execution. We hold monthly showcases of our digital transformation initiatives, sharing knowledge and showing off how the power of technology is impacting our clients. There are monthly team drinks, and it's a chance to connect face-to-face with the wider team over a few drinks in the city. The monthly team breakfasts give you a different, more relaxed setting to meet up in the office on Fridays to hear from the leadership, meet colleagues and discuss the trends and insights within the market. Team away days are always a chance to connect with the team, have fun and learn something new - sometimes even pizza-making or shuffle boarding. As part of your role you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories: Business Development - Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events. Internal contribution - Campaign development, internal think-tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development. Learning & development - Training to support your career development and the skills demand within the company, certifications etc. We'd Love to Meet Someone With You will bring experience in transformation through technology and optimize the way clients operate. Comfortable at working in a technology-driven environment, you will bring proven skills and experience in the following: Solid understanding of hybrid and multi-cloud environments, DevOps, CI/CD and SRE Implementation of DevSecOps models along with necessary tooling, business change and processes. Implementing product centric operating model- Focussing on building the right product, cultivating right ways of working and managing the flow of value from concept to delivery Experience in DevX, assessment of current development environment and implementing solutions that lead to more efficient, effective, and secure software development environment. Experience in lean process design and use of lean techniques like Value stream mapping to identify and remove waste from the system. Consulting/Coaching experience in implementing new ways of working and enabling agile delivery transformation. Enabling continuous delivery while ensuring reliability, quality, observability, and performance Understanding of build and deployment pipelines, test driven development, automated testing, Test data management, automated Environment provisioning, Version control, Monitoring and alerting and DevOps enablers. Understanding of observability and monitoring platform; Experience of having collaborated with developers to implement and improve observability and monitoring practices is preferred. Experience in leveraging DORA framework to effectively improve the performance of DevOps teams - Desired. Experience in defining OKRs/KPIs, setting up process/systems to measure, track and take corrective actions to drive speed, productivity, and quality improvements. Security and governance models for cloud engineering and operations -Desired Driving IT and business automation across product management, engineering, and operations -Desired ITIL and service management Being comfortable in a client-facing role, with previously consulting or advisory experience. To apply please click the "Apply" button and follow the instructions. For a further discussion, please contact Aaron Perdesi on 83zero Consulting Limited is a boutique consultancy specialising in Software Development & Agile within the UK. We provide high quality interim and permanent senior IT professionals.
Role: Head of Enterprise Managed Services (Full-time) Location: Whiteley, Hampshire / Hybrid (4 days at the office) Salary: £60,000 - £70,000 per annum Fantastic Hours: Mon - Fri, 8:30am 5.30pm The task at hand: We are looking for an established Head of Enterprise Managed Services who will play a pivotal role in ensuring high-quality technical support is provided to our customers, taking strategic and leadership responsibility for our 24x7 T1 and T2 teams and owning our Incident and Problem Management functions (to include out of hours and duty manager resource planning). Managing the lifecycle of all identified problems to ensure they have the appropriate focus within the business will be crucial. As Head of Enterprise Managed Services you will be working closely with multiple teams within Onecom to align on the service we provide to our customers, ensuring a seamless end-to-end journey. The Head of Enterprise Managed Services builds working relationships with both colleagues and customers, in turn supporting the company s commitment to achieving high standards of customer satisfaction and service quality. You will be working in a supportive, fast paced environment. The role involves a huge breadth and variety of duties including: - Responsible for the 24x7 Managed Service Desk team, providing leadership, direction and guidance, motivation and support, clear objectives, personal development and meaningful feedback on their performance and addressing underperformance promptly - Proactively manage our service boards to ensure that workflow is being prioritised and in line with our customer s SLAs, organising resource to ensure that requirements can be met to a high standard - Own the technical support, out of hours and duty manager rota - Engage with customers and suppliers to review the delivery of support, suggesting ways to continually improve internal processes and procedures with a view to enhancing operational efficiency and improve overall customer experience - Engage with business transformation activities which will impact Technical Support and Customer Experience, ensuring that the Managed Service Desk is prepared to provide support for new products, suppliers and/or customers - Acting as an escalation point for high priority incidents - Working closely with customers, internal support teams and vendors to manage high priority incidents through to resolution - Host major incident conference bridges, ensuring all conversations are documented - Manage high priority communication bulletins to customers and internal stakeholders - Own the Incident and Problem Management Processes, ensuring there is a minimum of an annual review to ensure all process steps are kept up to date - Work closely with the Service Delivery and Support functions to ensure a consistent approach is adopted for all activities undertaken - Continually seek opportunities for service improvements and operating efficiencies to be implemented. - Provide coaching, guidance and support of the Incident and Problem Management process to ensure it delivers against the expectations of the customers and the business You'll be great in this role if: You have proven experience of working in a 24x7, SLA driven Managed Service Desk environment (essential) You are customer and service focused You are prepared to go the extra mile to resolve customer issues to their satisfaction without compromise, you will do this by implementing effective listening with the ability to diagnose a customer s problem and find an appropriate solution You are highly responsive and have a strong sense of urgency and commitment to follow tasks through to the end You have a technical understanding of telephony, cloud and connectivity solutions (desirable) You have a strong understanding of ITIL (desirable) You re an inspirational leader who demonstrates success and promotes team responsibility You have strong people management skills and can drive a team to ensure they contribute to delivering first class technical support You're able to lead and manage multi-disciplined staff and can support, train and identify development needs You're a performance manager understanding performance drivers, promoting self-management and utilising effective coaching skills You're confident with change management, working through an environment of change and effectively leading a team through transitions beyond their control You possess excellent decision-making skills, taking ownership and responsibility You have a high level of commercial awareness You're an excellent communicator with the ability to support and motivate staff Onecom Perks and Benefits: Agile working: Enabling our people to work where they work best, using our Agile Working Policy Holidays: 25 days holiday plus bank holidays and the option to Buy/Sell 5 days a year Birthday Break: Day off for your birthday, during your birthday month MyTime: 12 paid hours a year to use for early finishes, appointments, or longer lunch breaks Electric Car Scheme: Purchase a brand-new electric car through our EV Scheme Wellbeing: Discounted Gym membership, free online workouts, subsidised Fitbit, Cycle to work scheme, Free breakfast & fresh fruit in our offices, Eye-care vouchers, Financial Wellbeing support Pension: We offer 9% combined pension contribution Lifestyle: 4 x Salary life assurance, Employee Assistance Programme, 24/7 access to Mental Health support Parental Leave: Enhanced Parental Leave policy (based on length of service), whether you or your partner are giving birth, going through surrogacy or adoption Rewards: Quarterly employee reward programme and annual awards Referral Incentive: You ll receive a bonus for each successful friend or family member you refer Socials: Work hard and play hard with our all-expenses paid company events and parties Foundation: Get involved in fundraising activities and events for our Charity partners Academy: Limitless professional development with access to our in-house training academy
Apr 19, 2024
Full time
Role: Head of Enterprise Managed Services (Full-time) Location: Whiteley, Hampshire / Hybrid (4 days at the office) Salary: £60,000 - £70,000 per annum Fantastic Hours: Mon - Fri, 8:30am 5.30pm The task at hand: We are looking for an established Head of Enterprise Managed Services who will play a pivotal role in ensuring high-quality technical support is provided to our customers, taking strategic and leadership responsibility for our 24x7 T1 and T2 teams and owning our Incident and Problem Management functions (to include out of hours and duty manager resource planning). Managing the lifecycle of all identified problems to ensure they have the appropriate focus within the business will be crucial. As Head of Enterprise Managed Services you will be working closely with multiple teams within Onecom to align on the service we provide to our customers, ensuring a seamless end-to-end journey. The Head of Enterprise Managed Services builds working relationships with both colleagues and customers, in turn supporting the company s commitment to achieving high standards of customer satisfaction and service quality. You will be working in a supportive, fast paced environment. The role involves a huge breadth and variety of duties including: - Responsible for the 24x7 Managed Service Desk team, providing leadership, direction and guidance, motivation and support, clear objectives, personal development and meaningful feedback on their performance and addressing underperformance promptly - Proactively manage our service boards to ensure that workflow is being prioritised and in line with our customer s SLAs, organising resource to ensure that requirements can be met to a high standard - Own the technical support, out of hours and duty manager rota - Engage with customers and suppliers to review the delivery of support, suggesting ways to continually improve internal processes and procedures with a view to enhancing operational efficiency and improve overall customer experience - Engage with business transformation activities which will impact Technical Support and Customer Experience, ensuring that the Managed Service Desk is prepared to provide support for new products, suppliers and/or customers - Acting as an escalation point for high priority incidents - Working closely with customers, internal support teams and vendors to manage high priority incidents through to resolution - Host major incident conference bridges, ensuring all conversations are documented - Manage high priority communication bulletins to customers and internal stakeholders - Own the Incident and Problem Management Processes, ensuring there is a minimum of an annual review to ensure all process steps are kept up to date - Work closely with the Service Delivery and Support functions to ensure a consistent approach is adopted for all activities undertaken - Continually seek opportunities for service improvements and operating efficiencies to be implemented. - Provide coaching, guidance and support of the Incident and Problem Management process to ensure it delivers against the expectations of the customers and the business You'll be great in this role if: You have proven experience of working in a 24x7, SLA driven Managed Service Desk environment (essential) You are customer and service focused You are prepared to go the extra mile to resolve customer issues to their satisfaction without compromise, you will do this by implementing effective listening with the ability to diagnose a customer s problem and find an appropriate solution You are highly responsive and have a strong sense of urgency and commitment to follow tasks through to the end You have a technical understanding of telephony, cloud and connectivity solutions (desirable) You have a strong understanding of ITIL (desirable) You re an inspirational leader who demonstrates success and promotes team responsibility You have strong people management skills and can drive a team to ensure they contribute to delivering first class technical support You're able to lead and manage multi-disciplined staff and can support, train and identify development needs You're a performance manager understanding performance drivers, promoting self-management and utilising effective coaching skills You're confident with change management, working through an environment of change and effectively leading a team through transitions beyond their control You possess excellent decision-making skills, taking ownership and responsibility You have a high level of commercial awareness You're an excellent communicator with the ability to support and motivate staff Onecom Perks and Benefits: Agile working: Enabling our people to work where they work best, using our Agile Working Policy Holidays: 25 days holiday plus bank holidays and the option to Buy/Sell 5 days a year Birthday Break: Day off for your birthday, during your birthday month MyTime: 12 paid hours a year to use for early finishes, appointments, or longer lunch breaks Electric Car Scheme: Purchase a brand-new electric car through our EV Scheme Wellbeing: Discounted Gym membership, free online workouts, subsidised Fitbit, Cycle to work scheme, Free breakfast & fresh fruit in our offices, Eye-care vouchers, Financial Wellbeing support Pension: We offer 9% combined pension contribution Lifestyle: 4 x Salary life assurance, Employee Assistance Programme, 24/7 access to Mental Health support Parental Leave: Enhanced Parental Leave policy (based on length of service), whether you or your partner are giving birth, going through surrogacy or adoption Rewards: Quarterly employee reward programme and annual awards Referral Incentive: You ll receive a bonus for each successful friend or family member you refer Socials: Work hard and play hard with our all-expenses paid company events and parties Foundation: Get involved in fundraising activities and events for our Charity partners Academy: Limitless professional development with access to our in-house training academy
Company Description Come join us and make a difference in the world! Discover more at NO AGENCIES PLEASE "Develop your career within IT Service Delivery for a company that builds software and services that help keep people safer, healthier, and better connected worldwide. Improving the services that matter the most." Job Description The post is an agile Change Facilitator role within the IT Service Delivery Department of NECSWS. The IT Service Delivery Department is responsible for the deployment, monitoring, improving and maintaining of IT services both to our colleagues within NECSWS and customers utilising our products. The teams are ITIL 4 accredited and work within approved frameworks to achieve success and continual improvement. This role is based within the Change Team, who identify and minimise risk when a change is needed to any of the internal or external IT Systems. The purpose of change management is to maximise the number of successful service and product changes by ensuring that risks have been properly assessed, authorising changes to proceed and managing the change schedule. Although an independent team, liaising with other key service delivery areas such as Major Incident and Problem Teams, is essential. The team facilitate approximately 125 changes per week varying in risk from planned to emergency changes. Following key processes through the change lifecycle is crucial. You will be responsible for facilitating the change from request to post change evaluation to capture service improvement. The role additionally requires liaison with wider business teams to inform on the impacts of changes for future strategies and to generally promote the change process whilst being agile to customer's feedback. Main Responsibilities of the Role Assess requests to ensure information provided is relevant and correct. Provide support to staff to complete impact assessments in preparation for the change. Assess Impact Assessments to help mitigate risk of failed changes. Prepare for/host conference calls and follow up with suitable documentation. Co-ordinate with external NEC departments Liaise with Change requestors and Customer Service Managers where appropriate. Complete a review of requests to ensure all relevant activities have been completed and documentation/information has been provided. Update and action all tasks and approvals assigned to Change Management within designated timeframes. Ensure tasks are completed within a timely manner by chasing and escalating as required managing the change request through its lifecycle. Be the primary point of reference for questions, suggestions and complaints. Analyse trends or problems and look at improvements within the practice. Provide training, support and advice for NEC teams where required. Qualifications Knowledge of Microsoft Excel - (particularly focused on analysing change data would be desirable) Knowledge of ITIL methodology Understanding of the Service Delivery Processes and how Change Management works within it. Experience liaising with all levels of internal stakeholders. Experience with customer-facing responsibilities. Eligible for enhanced UK Security Clearance This is an exciting role to start or further your career within IT Service Management. NECSWS is committed to continued professional development and career growth to enable you to reach your full potential. Additional Information We are proud of the benefits we offer employees of NEC Software Solutions Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost) 25 days paid holiday with the option to buy/ sell 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost) A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5% A fantastic selection of flexible benefits to suit your individual needs We are an employer who cares, we have a invaluable employee assistance programme which can help in every area of your life All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like. Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required. All offers are subject to satisfactory vetting and reference checks. NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates. Who We Are: We're NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies. Working with us, you'll be helping our 3,000+ employees push the boundaries of what's possible and support amazing public services. We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference. We'd love your help. And we'll support you all the way.
Apr 19, 2024
Full time
Company Description Come join us and make a difference in the world! Discover more at NO AGENCIES PLEASE "Develop your career within IT Service Delivery for a company that builds software and services that help keep people safer, healthier, and better connected worldwide. Improving the services that matter the most." Job Description The post is an agile Change Facilitator role within the IT Service Delivery Department of NECSWS. The IT Service Delivery Department is responsible for the deployment, monitoring, improving and maintaining of IT services both to our colleagues within NECSWS and customers utilising our products. The teams are ITIL 4 accredited and work within approved frameworks to achieve success and continual improvement. This role is based within the Change Team, who identify and minimise risk when a change is needed to any of the internal or external IT Systems. The purpose of change management is to maximise the number of successful service and product changes by ensuring that risks have been properly assessed, authorising changes to proceed and managing the change schedule. Although an independent team, liaising with other key service delivery areas such as Major Incident and Problem Teams, is essential. The team facilitate approximately 125 changes per week varying in risk from planned to emergency changes. Following key processes through the change lifecycle is crucial. You will be responsible for facilitating the change from request to post change evaluation to capture service improvement. The role additionally requires liaison with wider business teams to inform on the impacts of changes for future strategies and to generally promote the change process whilst being agile to customer's feedback. Main Responsibilities of the Role Assess requests to ensure information provided is relevant and correct. Provide support to staff to complete impact assessments in preparation for the change. Assess Impact Assessments to help mitigate risk of failed changes. Prepare for/host conference calls and follow up with suitable documentation. Co-ordinate with external NEC departments Liaise with Change requestors and Customer Service Managers where appropriate. Complete a review of requests to ensure all relevant activities have been completed and documentation/information has been provided. Update and action all tasks and approvals assigned to Change Management within designated timeframes. Ensure tasks are completed within a timely manner by chasing and escalating as required managing the change request through its lifecycle. Be the primary point of reference for questions, suggestions and complaints. Analyse trends or problems and look at improvements within the practice. Provide training, support and advice for NEC teams where required. Qualifications Knowledge of Microsoft Excel - (particularly focused on analysing change data would be desirable) Knowledge of ITIL methodology Understanding of the Service Delivery Processes and how Change Management works within it. Experience liaising with all levels of internal stakeholders. Experience with customer-facing responsibilities. Eligible for enhanced UK Security Clearance This is an exciting role to start or further your career within IT Service Management. NECSWS is committed to continued professional development and career growth to enable you to reach your full potential. Additional Information We are proud of the benefits we offer employees of NEC Software Solutions Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost) 25 days paid holiday with the option to buy/ sell 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost) A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5% A fantastic selection of flexible benefits to suit your individual needs We are an employer who cares, we have a invaluable employee assistance programme which can help in every area of your life All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like. Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required. All offers are subject to satisfactory vetting and reference checks. NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates. Who We Are: We're NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies. Working with us, you'll be helping our 3,000+ employees push the boundaries of what's possible and support amazing public services. We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference. We'd love your help. And we'll support you all the way.
Our client is a global manufacturing company, they are currently seeking an experienced IT Systems Administrator to be based at one of their sites in Bromsgrove (B60) 3 days / WFH 2 days who can provide support for team members across the UK. Reporting into the IT Support Manager, you will be working within the IT team providing system administration and third line support services for the IT infrastructure and associated IT services across all UK sites. Installing, configuring, and upgrading IT systems. Core duties and responsibilities - Take ownership for supporting system platforms, including Server Client operating systems, Network configuration, Firewall Administration, and other platforms which underpin the IT Delivery and Service Comply with organisation procedures to ensure integrity and security of the systems. Ownership of the Veeam infrastructure, including creation, validation, and verification of the backup systems Ownership of the Network infrastructure Ownership of Server infrastructure including Hyper-V Clusters Troubleshoot and resolve day-to-day incidents, both onsite and via remote support Candidates should have - Detailed and demonstratable knowledge of Networking including VLAN's / ACL / Routing / L2/L3 Detailed knowledge of Active Directory, Group Policy, DHCP, DNS Detailed knowledge of Windows OS and Windows Server 2012/16/19/22 including Hyper-V Clusters Experienced with Office 365 stack including Administration, Exchange, and Azure portal. Working knowledge of Veeam 11 or above Working knowledge of SCCM Any familiarity with ITIL Service Management methodology and a CCNA certification or equivalent would be a real plus! Monday to Friday, 35-hour week standard days split across WFH and Bromsgrove B60. Salary - £45,000 plus benefits to apply please send your CV details to Gary Simpson
Apr 18, 2024
Full time
Our client is a global manufacturing company, they are currently seeking an experienced IT Systems Administrator to be based at one of their sites in Bromsgrove (B60) 3 days / WFH 2 days who can provide support for team members across the UK. Reporting into the IT Support Manager, you will be working within the IT team providing system administration and third line support services for the IT infrastructure and associated IT services across all UK sites. Installing, configuring, and upgrading IT systems. Core duties and responsibilities - Take ownership for supporting system platforms, including Server Client operating systems, Network configuration, Firewall Administration, and other platforms which underpin the IT Delivery and Service Comply with organisation procedures to ensure integrity and security of the systems. Ownership of the Veeam infrastructure, including creation, validation, and verification of the backup systems Ownership of the Network infrastructure Ownership of Server infrastructure including Hyper-V Clusters Troubleshoot and resolve day-to-day incidents, both onsite and via remote support Candidates should have - Detailed and demonstratable knowledge of Networking including VLAN's / ACL / Routing / L2/L3 Detailed knowledge of Active Directory, Group Policy, DHCP, DNS Detailed knowledge of Windows OS and Windows Server 2012/16/19/22 including Hyper-V Clusters Experienced with Office 365 stack including Administration, Exchange, and Azure portal. Working knowledge of Veeam 11 or above Working knowledge of SCCM Any familiarity with ITIL Service Management methodology and a CCNA certification or equivalent would be a real plus! Monday to Friday, 35-hour week standard days split across WFH and Bromsgrove B60. Salary - £45,000 plus benefits to apply please send your CV details to Gary Simpson
Our client is seeking a 1st Line Service Desk Engineer who will act as the first point of contact for IT-related queries from across their client base. You will have the following experience: Previous experience providing IT support. Exemplary customer service and problem-solving skills. Experience of administering and supporting the latest Microsoft technologies. Troubleshooting skills with Microsoft Office issues (2003 and onwards). The ability to build, configure, administer, and support all versions of Windows desktops. Knowledge of Active Directory, Remote Tools Group Policy, and DNS with an active interest in other networking services. Evidence of continued professional development. You will provide efficient and effective customer service to end-users and other stakeholders, act as the first point of contact for technical service requests, log and maintain chronological details throughout a service ticket lifecycle. provide 1st line diagnosis and resolution with a high level of first-time fixes, respond appropriately to more complex problems through escalation, prioritise and manage your workload to ensure client SLAs are met and create and maintain documentation. You will work alongside the rest of the support team, reporting into the Service Delivery Manager, supporting multiple clients. You will be given full training on every aspect of the role. This role would be ideal for a recent graduate (from an IT degree), who wants to pursue a career in IT, who lives preferably to Hanworth, Middlesex. Perhaps you have already completed a year or two in an IT Support role. The role will involve the following duties: Answering the phone and assigning tickets for jobs, triage service tickets via email to the senior team, attempt to resolve initial tickets if possible and identify any repeat issues/patterns Competencies - Skills Required A degree in Computer Science or equivalent A keen interest in IT and passionate to have a successful career in IT Any previous experience in an IT support role would be an advantage Knowledge of Office 365, Active Directory and VMware Demonstrated effective verbal and written communication skills High level of interpersonal skills and team skills Strong troubleshooting solving skills Able to build and maintain client relationships The ability to work well under pressure and unsupervised Experience in ITIL framework Logical thought processes and analysis techniques coupled with the ability to think outside the square Commitment to accuracy and precision with all outcomes Ability to travel when required The position is office based and from Monday - Friday, 8am - 530pm and on call shifts to be covered if required. Weybridge 25 -28K
Apr 18, 2024
Full time
Our client is seeking a 1st Line Service Desk Engineer who will act as the first point of contact for IT-related queries from across their client base. You will have the following experience: Previous experience providing IT support. Exemplary customer service and problem-solving skills. Experience of administering and supporting the latest Microsoft technologies. Troubleshooting skills with Microsoft Office issues (2003 and onwards). The ability to build, configure, administer, and support all versions of Windows desktops. Knowledge of Active Directory, Remote Tools Group Policy, and DNS with an active interest in other networking services. Evidence of continued professional development. You will provide efficient and effective customer service to end-users and other stakeholders, act as the first point of contact for technical service requests, log and maintain chronological details throughout a service ticket lifecycle. provide 1st line diagnosis and resolution with a high level of first-time fixes, respond appropriately to more complex problems through escalation, prioritise and manage your workload to ensure client SLAs are met and create and maintain documentation. You will work alongside the rest of the support team, reporting into the Service Delivery Manager, supporting multiple clients. You will be given full training on every aspect of the role. This role would be ideal for a recent graduate (from an IT degree), who wants to pursue a career in IT, who lives preferably to Hanworth, Middlesex. Perhaps you have already completed a year or two in an IT Support role. The role will involve the following duties: Answering the phone and assigning tickets for jobs, triage service tickets via email to the senior team, attempt to resolve initial tickets if possible and identify any repeat issues/patterns Competencies - Skills Required A degree in Computer Science or equivalent A keen interest in IT and passionate to have a successful career in IT Any previous experience in an IT support role would be an advantage Knowledge of Office 365, Active Directory and VMware Demonstrated effective verbal and written communication skills High level of interpersonal skills and team skills Strong troubleshooting solving skills Able to build and maintain client relationships The ability to work well under pressure and unsupervised Experience in ITIL framework Logical thought processes and analysis techniques coupled with the ability to think outside the square Commitment to accuracy and precision with all outcomes Ability to travel when required The position is office based and from Monday - Friday, 8am - 530pm and on call shifts to be covered if required. Weybridge 25 -28K
Our client is a highly successful IT and data centre service provider that operates predominantly with multinational enterprises, data centre operators and channel partners. Most of our client's work is in the South-East however this does extend internationally, into Europe, America, and Asia. Our client has a well-established brand and standing within the industry and a reputation for delivering outstanding services and quality. You will report to the PMO Manager and will be working closely with the sales, operations and project management team, the position plans a key role in the coordination, management, financial reporting and delivery of all our clients services and growth. The role requires the Technical Project Manager (TPM) to effectively manage the implementation of client projects working both with the The TPM will be the face of our client and also some of their partner companies and has to be authorative, flexible, resourcesful, highly motivated and an effective team player to succeed. You must be able to prioritise effectively by having a methodical, detailed orientated approach to work and an ability to meet targets and deadlines. Project management will involve working directly with clients both face to face and remotely, you must be confident using video conferencing and sharing tools. Our TPMs must be able to own, manage, visualise and deliver the full life cycle project management experience to our clients, from project initiation to project closure. To do this we expect you to be qualified or highly experienced with the use of formal project management methodologies. The TPM role is a hybrid role based in Chelmsford but involves travel to client and data centre sites to actively participate, manage, lead and work with client and internal teams as required. Requirements Experience, Knowledge and background Experienced in a wide base of technologies, especially knowledge of data centre, office based, server, storage and network infrastructures and an appetite to learn, stay up to date and keep skills and knowledge current and relevant. A solid background (preferably hands on) in all aspects of data centres and the equipment that is in them from rack layouts and patch schedules, to overhead containment and structured cabling layouts. Service delivery, installation and implementation exposure and knowledge are key. Experience of budgeting and forecasting and managing milestones, quality standards and formal change management. Managing partner/suppliers/clients. You will have direct ownership of the customer relationship during the project and must be able to manage scope and work across global teams in multiple time zones Project Exposure Requirements: End to End Project Management (3 + years) Data Centre Audits, Migrations, Commissioning and Decommissioning Asset and cable/connectivity auditing Data Centre IMACs and general maintenance Office tech builds/moves, expansion and consolidations End of Life/ Hardware Refreshes across Network, Server, Storage WAN/ LAN Connectivity (CISCO, 3rd Party Carriers), Customer Extranet and B2B Networks Wireless networks Desktop Transformation and PC Hardware Refresh Structured Cabling architecture, installation and testing Technical Design Relevant Skills and Qualifications Be an excellent communicator both written and verbally and be able to explain and describe complex information without ambiguity. Must be able to effectively listen and communicate with clients to manage, explain and understand technical, business and process drivers within a project and ensure key messages and information are fully understood and conveyed. Understand revenue models, P&L, and cost-to-completion projections. Creation and management of project documentation, reports and information (status reports, technical designs, communications plans, etc.) Outlook, Internet, Office suite, UC tools, cloud-based apps and especially Microsoft Excel skills, must be extremely good. We are a technology company and so must show leadership, confidence and fluency in picking up new technologies and systems quickly and using them to our advantage. IT Project Management with strong and broad understanding of IT infrastructure, theories, principles, and practices and the inter-dependencies of the servers, networks, storage, firewalls and other supporting services. PMP/Prince2/Agile qualifications and experience and an understanding of ITIL service management principles plus a knowledge of Microsoft Projects would be an advantage. Create and execute project work plans and revise as appropriate to meet changing client needs and requirements. Foster and ensure excellent communication between all parties of the projects and ensure regular reporting, stage management and review. Work closely with the clients and project management team to understand project requirements and lead on proposal efforts, including definition of deliverables, completing project scoping and assessments. Effectively apply appropriate methodology and enforce project standards and know when to escalate to resolves issues in a timely fashion Minimise exposure and risk on projects by managing issues, risk, change and project budget with timely analysis and forecasting Initiate project reviews, identify and actively share lessons learned with team members and other team members. Clean driving licence.
Apr 18, 2024
Full time
Our client is a highly successful IT and data centre service provider that operates predominantly with multinational enterprises, data centre operators and channel partners. Most of our client's work is in the South-East however this does extend internationally, into Europe, America, and Asia. Our client has a well-established brand and standing within the industry and a reputation for delivering outstanding services and quality. You will report to the PMO Manager and will be working closely with the sales, operations and project management team, the position plans a key role in the coordination, management, financial reporting and delivery of all our clients services and growth. The role requires the Technical Project Manager (TPM) to effectively manage the implementation of client projects working both with the The TPM will be the face of our client and also some of their partner companies and has to be authorative, flexible, resourcesful, highly motivated and an effective team player to succeed. You must be able to prioritise effectively by having a methodical, detailed orientated approach to work and an ability to meet targets and deadlines. Project management will involve working directly with clients both face to face and remotely, you must be confident using video conferencing and sharing tools. Our TPMs must be able to own, manage, visualise and deliver the full life cycle project management experience to our clients, from project initiation to project closure. To do this we expect you to be qualified or highly experienced with the use of formal project management methodologies. The TPM role is a hybrid role based in Chelmsford but involves travel to client and data centre sites to actively participate, manage, lead and work with client and internal teams as required. Requirements Experience, Knowledge and background Experienced in a wide base of technologies, especially knowledge of data centre, office based, server, storage and network infrastructures and an appetite to learn, stay up to date and keep skills and knowledge current and relevant. A solid background (preferably hands on) in all aspects of data centres and the equipment that is in them from rack layouts and patch schedules, to overhead containment and structured cabling layouts. Service delivery, installation and implementation exposure and knowledge are key. Experience of budgeting and forecasting and managing milestones, quality standards and formal change management. Managing partner/suppliers/clients. You will have direct ownership of the customer relationship during the project and must be able to manage scope and work across global teams in multiple time zones Project Exposure Requirements: End to End Project Management (3 + years) Data Centre Audits, Migrations, Commissioning and Decommissioning Asset and cable/connectivity auditing Data Centre IMACs and general maintenance Office tech builds/moves, expansion and consolidations End of Life/ Hardware Refreshes across Network, Server, Storage WAN/ LAN Connectivity (CISCO, 3rd Party Carriers), Customer Extranet and B2B Networks Wireless networks Desktop Transformation and PC Hardware Refresh Structured Cabling architecture, installation and testing Technical Design Relevant Skills and Qualifications Be an excellent communicator both written and verbally and be able to explain and describe complex information without ambiguity. Must be able to effectively listen and communicate with clients to manage, explain and understand technical, business and process drivers within a project and ensure key messages and information are fully understood and conveyed. Understand revenue models, P&L, and cost-to-completion projections. Creation and management of project documentation, reports and information (status reports, technical designs, communications plans, etc.) Outlook, Internet, Office suite, UC tools, cloud-based apps and especially Microsoft Excel skills, must be extremely good. We are a technology company and so must show leadership, confidence and fluency in picking up new technologies and systems quickly and using them to our advantage. IT Project Management with strong and broad understanding of IT infrastructure, theories, principles, and practices and the inter-dependencies of the servers, networks, storage, firewalls and other supporting services. PMP/Prince2/Agile qualifications and experience and an understanding of ITIL service management principles plus a knowledge of Microsoft Projects would be an advantage. Create and execute project work plans and revise as appropriate to meet changing client needs and requirements. Foster and ensure excellent communication between all parties of the projects and ensure regular reporting, stage management and review. Work closely with the clients and project management team to understand project requirements and lead on proposal efforts, including definition of deliverables, completing project scoping and assessments. Effectively apply appropriate methodology and enforce project standards and know when to escalate to resolves issues in a timely fashion Minimise exposure and risk on projects by managing issues, risk, change and project budget with timely analysis and forecasting Initiate project reviews, identify and actively share lessons learned with team members and other team members. Clean driving licence.
Project Manager Location: Ringwood, Hampshire, BH24 3SB + hybrid home working. Salary: £40,000 - £45,000 DOE + Profit Share and Benefits Hours: 37.5 hours per week Contract: Full time, perm role. Benefits: We will offer you: • Ongoing training and support • Company Profit Share (first £3,600 is tax free) • 22 days annual leave plus bank holidays, increasing with length of service. • Birthday as additional paid leave. • Additional paid leave (dependent on company performance). • Company sick pay policy. • Pension Scheme. • Private Medical Insurance including dental. • Free Parking • Hybrid Working • Progression opportunities. • Fresh fruit, the occasional pizza and a posh coffee machine! Join us as a Project Manager! Trusted Technology Partnership is specialist provider of IT Infrastructure and Support Services for over 25 years. Our core services are support desk, on site engineering, project management and delivery, storage and logistics and technical consultancy. We encourage our colleagues to progress, including into other teams and departments. Join our friendly company with a great team and positive company culture. We offer hybrid working at home and in our purpose-built office. We are an Employee Ownership Trust, a growing company and a recent winner of the South Coast Tech Awards, Leadership Team of the Year 2023. Project Manager - The Role: This is a fantastic career opportunity for an experienced Project Manager who enjoys the challenges of working on multiple projects concurrently, delivering exceptionally high-quality projects for our customers. In this role you will engage with customers to help design and deliver projects which fit with their business needs and IT strategies, using PRINCE2 based methodology. • Responsible for compiling Project Documentation such as: PIDs, Highlight Reports, End of Project Reports etc. • Managing relationships and communication with end users, customers, internal departments and third-party organisations • Managing and reporting project time and cost against budget • Ensure project risks and issues are identified, managed & mitigation plans are in place • Transition project deliverable into live service Project Manager - The skills you will need: To succeed in this role, you'll need to hold a Prince2 Practitioner, ITIL, PMP or equivalent qualification and have an understanding or experience in some of the technologies being deployed, i.e., Desktop Refresh projects, Server Replacements, Network Infrastructure or Cloud Infrastructure deployments. • Excellent interpersonal skills • Excellent time management skills • Experience managing projects • Strong verbal and written communication skills, and keen eye on attention to detail • Advanced Knowledge of Microsoft applications including, MS Excel, Word, PowerPoint and Visio Note: For this role you will need a Clean Full driving license and this role is subject to a standard DBS check. If you feel you have the necessary skills and experience to be successful in this role, click on APPLY today, forwarding an up-to-date copy of your CV for consideration in the first instance. No agencies please.
Apr 18, 2024
Full time
Project Manager Location: Ringwood, Hampshire, BH24 3SB + hybrid home working. Salary: £40,000 - £45,000 DOE + Profit Share and Benefits Hours: 37.5 hours per week Contract: Full time, perm role. Benefits: We will offer you: • Ongoing training and support • Company Profit Share (first £3,600 is tax free) • 22 days annual leave plus bank holidays, increasing with length of service. • Birthday as additional paid leave. • Additional paid leave (dependent on company performance). • Company sick pay policy. • Pension Scheme. • Private Medical Insurance including dental. • Free Parking • Hybrid Working • Progression opportunities. • Fresh fruit, the occasional pizza and a posh coffee machine! Join us as a Project Manager! Trusted Technology Partnership is specialist provider of IT Infrastructure and Support Services for over 25 years. Our core services are support desk, on site engineering, project management and delivery, storage and logistics and technical consultancy. We encourage our colleagues to progress, including into other teams and departments. Join our friendly company with a great team and positive company culture. We offer hybrid working at home and in our purpose-built office. We are an Employee Ownership Trust, a growing company and a recent winner of the South Coast Tech Awards, Leadership Team of the Year 2023. Project Manager - The Role: This is a fantastic career opportunity for an experienced Project Manager who enjoys the challenges of working on multiple projects concurrently, delivering exceptionally high-quality projects for our customers. In this role you will engage with customers to help design and deliver projects which fit with their business needs and IT strategies, using PRINCE2 based methodology. • Responsible for compiling Project Documentation such as: PIDs, Highlight Reports, End of Project Reports etc. • Managing relationships and communication with end users, customers, internal departments and third-party organisations • Managing and reporting project time and cost against budget • Ensure project risks and issues are identified, managed & mitigation plans are in place • Transition project deliverable into live service Project Manager - The skills you will need: To succeed in this role, you'll need to hold a Prince2 Practitioner, ITIL, PMP or equivalent qualification and have an understanding or experience in some of the technologies being deployed, i.e., Desktop Refresh projects, Server Replacements, Network Infrastructure or Cloud Infrastructure deployments. • Excellent interpersonal skills • Excellent time management skills • Experience managing projects • Strong verbal and written communication skills, and keen eye on attention to detail • Advanced Knowledge of Microsoft applications including, MS Excel, Word, PowerPoint and Visio Note: For this role you will need a Clean Full driving license and this role is subject to a standard DBS check. If you feel you have the necessary skills and experience to be successful in this role, click on APPLY today, forwarding an up-to-date copy of your CV for consideration in the first instance. No agencies please.
Our client are a leading utilities and infrastructure business who are going through a period of investment, growth and change. The are looking for a Service Desk Manger to add to their team. As the IT Service Desk Manager, you will play a pivotal role in orchestrating and elevating our IT support operations. You will be at the helm of a dedicated service desk team, ensuring not only the swift resolution of technical issues but also driving the strategic evolution of our IT support function. By integrating ITIL v4 best practices, you will streamline processes, reinforce service delivery, and heighten user satisfaction across the organisation. Moreover, your hands-on technical expertise will be invaluable for managing a range of platforms and tools, from Microsoft suites to asset management and bespoke internal systems. This role requires a harmonious blend of leadership, technical proficiency, and a continuous improvement mindset. Reporting to the Group IT Director, your insights and feedback will shape our IT strategy, ensuring our IT Service Delivery function aligns seamlessly with our business objectives. Principal accountabilities: Implement and maintain service management processes in line with ITIL v4 best practices, ensuring efficient and effective service delivery. Directly lead, mentor, and guide the service desk team, ensuring rapid and effective resolution of IT-related issues. Deliver hands-on technical support related to Microsoft O365, Exchange, SharePoint, OneDrive, Azure, and Intune. Spearhead the setup, distribution, maintenance, and troubleshooting of company assets, including laptops, workstations, and mobile devices. Develop and review KPIs in alignment with ITIL v4 practices. Seek continuous improvement by analysing performance metrics and feedback. Function as leader within the IT division, ensuring open, transparent, and timely communication between IT, employees, and senior/executive leadership. Collaborate with the Group IT Director to formulate strategic plans, service designs, and service transition processes that align with organisational goals. Lead the team in managing incidents efficiently and focus on identifying and resolving root causes of recurring incidents. Oversee changes in the IT environment, ensuring they are assessed, approved, implemented, and reviewed in accordance with ITIL standards. Champion a culture of continuous learning, ensuring the team consistently hones their skills and stays abreast of IT advancements. Utilise networking expertise for tasks like diagnosing connectivity issues and configuring permissions. Manage the Fresh Service ticketing system, ensuring streamlined ticket handling, timely resolution, and precise reporting Essential qualifications/ skills/ experience: Bachelor's degree in Computer Science, Information Systems, or other relevant field or equivalent. Demonstrable experience in a similar role, managing an IT service desk or another IT related team. Comprehensive understanding and experience with ITIL v4 best practices. Proficiency in Microsoft O365, Exchange, SharePoint, OneDrive, Azure, and Intune. Solid background in IT asset management best practices. Experience with Fresh Service or equivalent ticketing system. Demonstrable ability in all areas of people management - including coaching, mentoring, and supporting team growth. Advanced organisational skills. Excellent communication skills, both written and verbal. Highly organised and efficient. A proactive approach and hard-working attitude. Ability to solve real-world technology challenges. Results-driven, proactive, and an analytical approach to challenges. Meticulous and deadline-conscious. Professional attitude with a collaborative mindset Ability to thrive in a fast-paced environment and manage several projects simultaneously.
Apr 18, 2024
Full time
Our client are a leading utilities and infrastructure business who are going through a period of investment, growth and change. The are looking for a Service Desk Manger to add to their team. As the IT Service Desk Manager, you will play a pivotal role in orchestrating and elevating our IT support operations. You will be at the helm of a dedicated service desk team, ensuring not only the swift resolution of technical issues but also driving the strategic evolution of our IT support function. By integrating ITIL v4 best practices, you will streamline processes, reinforce service delivery, and heighten user satisfaction across the organisation. Moreover, your hands-on technical expertise will be invaluable for managing a range of platforms and tools, from Microsoft suites to asset management and bespoke internal systems. This role requires a harmonious blend of leadership, technical proficiency, and a continuous improvement mindset. Reporting to the Group IT Director, your insights and feedback will shape our IT strategy, ensuring our IT Service Delivery function aligns seamlessly with our business objectives. Principal accountabilities: Implement and maintain service management processes in line with ITIL v4 best practices, ensuring efficient and effective service delivery. Directly lead, mentor, and guide the service desk team, ensuring rapid and effective resolution of IT-related issues. Deliver hands-on technical support related to Microsoft O365, Exchange, SharePoint, OneDrive, Azure, and Intune. Spearhead the setup, distribution, maintenance, and troubleshooting of company assets, including laptops, workstations, and mobile devices. Develop and review KPIs in alignment with ITIL v4 practices. Seek continuous improvement by analysing performance metrics and feedback. Function as leader within the IT division, ensuring open, transparent, and timely communication between IT, employees, and senior/executive leadership. Collaborate with the Group IT Director to formulate strategic plans, service designs, and service transition processes that align with organisational goals. Lead the team in managing incidents efficiently and focus on identifying and resolving root causes of recurring incidents. Oversee changes in the IT environment, ensuring they are assessed, approved, implemented, and reviewed in accordance with ITIL standards. Champion a culture of continuous learning, ensuring the team consistently hones their skills and stays abreast of IT advancements. Utilise networking expertise for tasks like diagnosing connectivity issues and configuring permissions. Manage the Fresh Service ticketing system, ensuring streamlined ticket handling, timely resolution, and precise reporting Essential qualifications/ skills/ experience: Bachelor's degree in Computer Science, Information Systems, or other relevant field or equivalent. Demonstrable experience in a similar role, managing an IT service desk or another IT related team. Comprehensive understanding and experience with ITIL v4 best practices. Proficiency in Microsoft O365, Exchange, SharePoint, OneDrive, Azure, and Intune. Solid background in IT asset management best practices. Experience with Fresh Service or equivalent ticketing system. Demonstrable ability in all areas of people management - including coaching, mentoring, and supporting team growth. Advanced organisational skills. Excellent communication skills, both written and verbal. Highly organised and efficient. A proactive approach and hard-working attitude. Ability to solve real-world technology challenges. Results-driven, proactive, and an analytical approach to challenges. Meticulous and deadline-conscious. Professional attitude with a collaborative mindset Ability to thrive in a fast-paced environment and manage several projects simultaneously.
International Logistics Group
East Grinstead, Sussex
IT Security & Infrastructure Manager Location: East Grinstead - Flexible Hours: 40 hours per week, working 9am 6pm Monday Friday Salary: £60,000 - £75,000 per annum, depending on experience About us We re an award-winning, market-leading 3PL specialising in high-quality order fulfilment and delivery services. ILG customers are premium brands, many in the beauty, fashion and wellbeing sectors. Our mission is to help them succeed. ILG is a people business - we invest in training and development, recognising and rewarding our people s achievements and creating opportunities for them to progress within our business. So, if you want to develop an exciting career, learn from a friendly team and realise your full potential in a fast-growing company, this is the role for you. The role You will be reporting to the IT Director and will be responsible for driving a culture of IT Security best practice within ILG as a subject matter expert, ensuring our systems, processes and controls meet agreed standards. You will also have responsibility to ensure ILG s core IT infrastructure and network is suitably managed, scaled and secured, to meet the requirements of the business. What we are looking for - Previous practical experience working as an IT Manager, IT Security Analyst, Infrastructure/Network engineer, Systems Analyst, or equivalent role. - Familiar with common cyber security attack methods (e.g. Denial of service, phishing, ransomware, and hacking), and knowledge of how to mitigate risk. - Bachelor s degree in computer science, cyber security, or similar field (desirable). - Relevant professional qualifications, e.g. SSCP, CISSP, CISM (desirable). - Knowledge of IT Compliance standard, ISO27001, Cyber Essentials or similar. - Microsoft Azure certified (Azure Administrator Associate / Azure Solutions Architect / Azure Security Engineer) or related qualifications (desirable). - Technical implementation and/or management experience with Azure infrastructure services, Azure Defender and Microsoft Entra ID. - Good practical knowledge of data classification, data confidentiality and applicable laws including GDPR. - IT and Network infrastructure design experience, e.g new site implementations and expansions. - Previous experience writing IT and/or InfoSec policies and procedures. - People management and leadership experience. - Proven ability to work in a high pressure, deadline driven environment. - Excellent communication skills. - Excellent analytical, organizational, and decision-making skills. - ITIL Foundation qualified (desirable). - Budget management skills (desirable). - IT Project management skills. - The role requires you to be able to travel to ILG sites as needed in support of business needs, therefore a driving licence and car is essential. Benefits - Flexible working location, this role can either be office based, hybrid or home based, there will be travel to ILG sites when required - Discretionary company bonus scheme - Pension, Life Assurance, Healthshield Cash Plan and Discount Perks - 22 days holiday (plus Bank Holidays), with the option to buy/sell holiday - Birthday leave - Dedicated rest areas with free tea and coffee plus monthly fruit baskets - Free electric car charging points, at certain sites - Dedicated platform for learning and development - Staff member of the month rewards - Monthly company social events and an annual awards ceremony - Employee assistance programme to promote mental health wellbeing - Cycle to work scheme Please be aware we will be considering applications as we receive them and arranging interviews accordingly. Depending on the volume of applications we receive, we may close this advert ahead of the advertised closing date. For more information about our company or employee benefits, please visit our website. So, if you d like to join us as an IT Security & Infrastructure Manager, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Apr 18, 2024
Full time
IT Security & Infrastructure Manager Location: East Grinstead - Flexible Hours: 40 hours per week, working 9am 6pm Monday Friday Salary: £60,000 - £75,000 per annum, depending on experience About us We re an award-winning, market-leading 3PL specialising in high-quality order fulfilment and delivery services. ILG customers are premium brands, many in the beauty, fashion and wellbeing sectors. Our mission is to help them succeed. ILG is a people business - we invest in training and development, recognising and rewarding our people s achievements and creating opportunities for them to progress within our business. So, if you want to develop an exciting career, learn from a friendly team and realise your full potential in a fast-growing company, this is the role for you. The role You will be reporting to the IT Director and will be responsible for driving a culture of IT Security best practice within ILG as a subject matter expert, ensuring our systems, processes and controls meet agreed standards. You will also have responsibility to ensure ILG s core IT infrastructure and network is suitably managed, scaled and secured, to meet the requirements of the business. What we are looking for - Previous practical experience working as an IT Manager, IT Security Analyst, Infrastructure/Network engineer, Systems Analyst, or equivalent role. - Familiar with common cyber security attack methods (e.g. Denial of service, phishing, ransomware, and hacking), and knowledge of how to mitigate risk. - Bachelor s degree in computer science, cyber security, or similar field (desirable). - Relevant professional qualifications, e.g. SSCP, CISSP, CISM (desirable). - Knowledge of IT Compliance standard, ISO27001, Cyber Essentials or similar. - Microsoft Azure certified (Azure Administrator Associate / Azure Solutions Architect / Azure Security Engineer) or related qualifications (desirable). - Technical implementation and/or management experience with Azure infrastructure services, Azure Defender and Microsoft Entra ID. - Good practical knowledge of data classification, data confidentiality and applicable laws including GDPR. - IT and Network infrastructure design experience, e.g new site implementations and expansions. - Previous experience writing IT and/or InfoSec policies and procedures. - People management and leadership experience. - Proven ability to work in a high pressure, deadline driven environment. - Excellent communication skills. - Excellent analytical, organizational, and decision-making skills. - ITIL Foundation qualified (desirable). - Budget management skills (desirable). - IT Project management skills. - The role requires you to be able to travel to ILG sites as needed in support of business needs, therefore a driving licence and car is essential. Benefits - Flexible working location, this role can either be office based, hybrid or home based, there will be travel to ILG sites when required - Discretionary company bonus scheme - Pension, Life Assurance, Healthshield Cash Plan and Discount Perks - 22 days holiday (plus Bank Holidays), with the option to buy/sell holiday - Birthday leave - Dedicated rest areas with free tea and coffee plus monthly fruit baskets - Free electric car charging points, at certain sites - Dedicated platform for learning and development - Staff member of the month rewards - Monthly company social events and an annual awards ceremony - Employee assistance programme to promote mental health wellbeing - Cycle to work scheme Please be aware we will be considering applications as we receive them and arranging interviews accordingly. Depending on the volume of applications we receive, we may close this advert ahead of the advertised closing date. For more information about our company or employee benefits, please visit our website. So, if you d like to join us as an IT Security & Infrastructure Manager, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Service Desk Team Leader Role: To lead the day to day operations of the Service Desk ensuring that Service performance always meets targets. You will manage, develop, inspire and motivate the Service Desk Team to provide premium customer service and high-quality support services. You will work alongside the End User Computing Manager, interfacing over analyst training and development, holiday cover planning for analysts and onsite teams and resolving/escalating resource issues impacting delivery of BAU services. Key Responsibilities: Line Management: - Perform monthly 121s with each team member and manage day to day staff issues - Complete quality assessments of the Service Desk Analysts with both ticket quality and phone quality - Initiate and implement service improvements - Provide monitoring/coaching to enable the personal development of the Service desk analysts - Ensuring the rota for the team is kept up to date and appropriate for the demands of the Service. Reporting: - You will ensure the creation and delivery of daily/weekly/monthly reports for the service. Service Management: - Ensure that all requests for Service, be they telephony, email or face to face are responded to within agreed timescales and that sufficient analyst capacity is maintained at all times. Complaints Management: - Ensure all formal complaints to the Service Desk are recorded, reviewed and resolved in line with the Formal complaints process. Escalation Management: - You will be responsible for coordinating all internal and external escalations, ensuring they are appropriate, timely and fully documented Training: - Ensuring completion of Service Desk analyst training across all services, in order to: - Meet BAU targets - Meet future needs of the business - Ensure resolution and Quality rates are in line with client/business demands. Key Skills: The successful candidate will need to have: - At least 1 years experience in a Service Desk leadership role - Technical knowledge of and previous experience of supporting technologies including: - Windows 10 - Mobile Devices - Office 2016 / 365 - Citrix - 2+ years experience in Service Desk remote support of corporate clients - Good understanding of Incident/Request management and ticket handling - Experience of working to SLA s and KPI measures - Experience of using/contributing to a Knowledge base - ITIL Foundation Certificate Accreditation - Knowledge of Legal Applications Document Management, Digital Dictation would be an advantage About Us: We are a UK based, award winning, IT services and technology company with over 25 years experience. We provide a range of IT support and Microsoft-centric, business software and cloud solutions to help mid-market organisations modernise their IT so they can compete and win in the digital economy. More than 300 clients trust us to take responsibility for part, or all, of their IT from solution design to support. Acora has its Head Office in Burgess Hill, West Sussex as well as locations in Bletchley and Solihull. We are growing, ambitious and hard working. Our desire is to be an employer of choice with happy and fulfilled employees. Training, development and wellbeing are important aspects of our people focus. Our Vision: To provide the mid-market with an outstanding customer experience through innovation and great people and become the leading provider of IT services within 4 years. Our Values: At Acora, we re proud to share the values we live by. They re not dusty abstract concepts. Our values define our culture: they act as a promise to our customers and a constant challenge to ourselves, both as individuals and as a team, to be Game-Changers. - Be the best you can be - We do what we say - Together we win
Apr 18, 2024
Full time
Service Desk Team Leader Role: To lead the day to day operations of the Service Desk ensuring that Service performance always meets targets. You will manage, develop, inspire and motivate the Service Desk Team to provide premium customer service and high-quality support services. You will work alongside the End User Computing Manager, interfacing over analyst training and development, holiday cover planning for analysts and onsite teams and resolving/escalating resource issues impacting delivery of BAU services. Key Responsibilities: Line Management: - Perform monthly 121s with each team member and manage day to day staff issues - Complete quality assessments of the Service Desk Analysts with both ticket quality and phone quality - Initiate and implement service improvements - Provide monitoring/coaching to enable the personal development of the Service desk analysts - Ensuring the rota for the team is kept up to date and appropriate for the demands of the Service. Reporting: - You will ensure the creation and delivery of daily/weekly/monthly reports for the service. Service Management: - Ensure that all requests for Service, be they telephony, email or face to face are responded to within agreed timescales and that sufficient analyst capacity is maintained at all times. Complaints Management: - Ensure all formal complaints to the Service Desk are recorded, reviewed and resolved in line with the Formal complaints process. Escalation Management: - You will be responsible for coordinating all internal and external escalations, ensuring they are appropriate, timely and fully documented Training: - Ensuring completion of Service Desk analyst training across all services, in order to: - Meet BAU targets - Meet future needs of the business - Ensure resolution and Quality rates are in line with client/business demands. Key Skills: The successful candidate will need to have: - At least 1 years experience in a Service Desk leadership role - Technical knowledge of and previous experience of supporting technologies including: - Windows 10 - Mobile Devices - Office 2016 / 365 - Citrix - 2+ years experience in Service Desk remote support of corporate clients - Good understanding of Incident/Request management and ticket handling - Experience of working to SLA s and KPI measures - Experience of using/contributing to a Knowledge base - ITIL Foundation Certificate Accreditation - Knowledge of Legal Applications Document Management, Digital Dictation would be an advantage About Us: We are a UK based, award winning, IT services and technology company with over 25 years experience. We provide a range of IT support and Microsoft-centric, business software and cloud solutions to help mid-market organisations modernise their IT so they can compete and win in the digital economy. More than 300 clients trust us to take responsibility for part, or all, of their IT from solution design to support. Acora has its Head Office in Burgess Hill, West Sussex as well as locations in Bletchley and Solihull. We are growing, ambitious and hard working. Our desire is to be an employer of choice with happy and fulfilled employees. Training, development and wellbeing are important aspects of our people focus. Our Vision: To provide the mid-market with an outstanding customer experience through innovation and great people and become the leading provider of IT services within 4 years. Our Values: At Acora, we re proud to share the values we live by. They re not dusty abstract concepts. Our values define our culture: they act as a promise to our customers and a constant challenge to ourselves, both as individuals and as a team, to be Game-Changers. - Be the best you can be - We do what we say - Together we win
Job Title: Housing IT Project Manager Location: Redbridge, London Contract: 3 months, Hybrid Rate: 600/day outside IR35 Job Overview: We are seeking a project manager to join a local authority in Redbridge. You will be responsible for all aspects of delivery of assigned IT programmes and projects. You will be responsible for ensuring that the projects you manage follow the council's governance framework to ensure that all stakeholders understand the how the project will be delivered and how decisions will be reached and communicated. Responsibilities: Scoping and formulating projects from initial ideas and business aspirations. Planning, scheduling, monitoring, and reporting on project delivery. Resource scheduling to ensure timely project completion. Forecasting realistic project outcomes and planning benefits realisation post-delivery. Ensuring projects adhere to the council's governance framework for clear decision-making and communication. Key Deliverables: Timely and specification-compliant delivery of assigned projects. Accurate financial record-keeping and reporting. Operation of effective and proportionate program governance. Clear and informative communication with stakeholders and the wider council. Maintaining stakeholder confidence and enhancing the service's reputation for successful project delivery. Requirements: Prince 2 Practitioner or equivalent qualification (Essential). ITIL Foundation (Essential: higher levels desirable). Quality Management Certification Managing Successful Programmes Experience with Agile project management techniques. Governance framework operation within local authorities. Portfolio, program, and project management experience. Proficiency in project planning, evaluation, and quality assurance techniques. Experience in managing projects involving multiple stakeholders. Strong risk management skills. How to Apply: If you are an experienced IT Project Manager with a passion for housing initiatives and a track record of successful project delivery, we encourage you to apply for this exciting role!
Apr 18, 2024
Contractor
Job Title: Housing IT Project Manager Location: Redbridge, London Contract: 3 months, Hybrid Rate: 600/day outside IR35 Job Overview: We are seeking a project manager to join a local authority in Redbridge. You will be responsible for all aspects of delivery of assigned IT programmes and projects. You will be responsible for ensuring that the projects you manage follow the council's governance framework to ensure that all stakeholders understand the how the project will be delivered and how decisions will be reached and communicated. Responsibilities: Scoping and formulating projects from initial ideas and business aspirations. Planning, scheduling, monitoring, and reporting on project delivery. Resource scheduling to ensure timely project completion. Forecasting realistic project outcomes and planning benefits realisation post-delivery. Ensuring projects adhere to the council's governance framework for clear decision-making and communication. Key Deliverables: Timely and specification-compliant delivery of assigned projects. Accurate financial record-keeping and reporting. Operation of effective and proportionate program governance. Clear and informative communication with stakeholders and the wider council. Maintaining stakeholder confidence and enhancing the service's reputation for successful project delivery. Requirements: Prince 2 Practitioner or equivalent qualification (Essential). ITIL Foundation (Essential: higher levels desirable). Quality Management Certification Managing Successful Programmes Experience with Agile project management techniques. Governance framework operation within local authorities. Portfolio, program, and project management experience. Proficiency in project planning, evaluation, and quality assurance techniques. Experience in managing projects involving multiple stakeholders. Strong risk management skills. How to Apply: If you are an experienced IT Project Manager with a passion for housing initiatives and a track record of successful project delivery, we encourage you to apply for this exciting role!
Company Description Come join us and make a difference in the world! Discover more at NO AGENCIES PLEASE "Develop your career within IT Service Delivery for a company that builds software and services that help keep people safer, healthier, and better connected worldwide. Improving the services that matter the most." Job Description The post is an agile Change Facilitator role within the IT Service Delivery Department of NECSWS. The IT Service Delivery Department is responsible for the deployment, monitoring, improving and maintaining of IT services both to our colleagues within NECSWS and customers utilising our products. The teams are ITIL 4 accredited and work within approved frameworks to achieve success and continual improvement. This role is based within the Change Team, who identify and minimise risk when a change is needed to any of the internal or external IT Systems. The purpose of change management is to maximise the number of successful service and product changes by ensuring that risks have been properly assessed, authorising changes to proceed and managing the change schedule. Although an independent team, liaising with other key service delivery areas such as Major Incident and Problem Teams, is essential. The team facilitate approximately 125 changes per week varying in risk from planned to emergency changes. Following key processes through the change lifecycle is crucial. You will be responsible for facilitating the change from request to post change evaluation to capture service improvement. The role additionally requires liaison with wider business teams to inform on the impacts of changes for future strategies and to generally promote the change process whilst being agile to customer's feedback. Main Responsibilities of the Role Assess requests to ensure information provided is relevant and correct. Provide support to staff to complete impact assessments in preparation for the change. Assess Impact Assessments to help mitigate risk of failed changes. Prepare for/host conference calls and follow up with suitable documentation. Co-ordinate with external NEC departments Liaise with Change requestors and Customer Service Managers where appropriate. Complete a review of requests to ensure all relevant activities have been completed and documentation/information has been provided. Update and action all tasks and approvals assigned to Change Management within designated timeframes. Ensure tasks are completed within a timely manner by chasing and escalating as required managing the change request through its lifecycle. Be the primary point of reference for questions, suggestions and complaints. Analyse trends or problems and look at improvements within the practice. Provide training, support and advice for NEC teams where required. Qualifications Knowledge of Microsoft Excel - (particularly focused on analysing change data would be desirable) Knowledge of ITIL methodology Understanding of the Service Delivery Processes and how Change Management works within it. Experience liaising with all levels of internal stakeholders. Experience with customer-facing responsibilities. Eligible for enhanced UK Security Clearance This is an exciting role to start or further your career within IT Service Management. NECSWS is committed to continued professional development and career growth to enable you to reach your full potential. Additional Information We are proud of the benefits we offer employees of NEC Software Solutions Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost) 25 days paid holiday with the option to buy/ sell 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost) A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5% A fantastic selection of flexible benefits to suit your individual needs We are an employer who cares, we have a invaluable employee assistance programme which can help in every area of your life All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like. Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required. All offers are subject to satisfactory vetting and reference checks. NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates. Who We Are: We're NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies. Working with us, you'll be helping our 3,000+ employees push the boundaries of what's possible and support amazing public services. We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference. We'd love your help. And we'll support you all the way.
Apr 18, 2024
Full time
Company Description Come join us and make a difference in the world! Discover more at NO AGENCIES PLEASE "Develop your career within IT Service Delivery for a company that builds software and services that help keep people safer, healthier, and better connected worldwide. Improving the services that matter the most." Job Description The post is an agile Change Facilitator role within the IT Service Delivery Department of NECSWS. The IT Service Delivery Department is responsible for the deployment, monitoring, improving and maintaining of IT services both to our colleagues within NECSWS and customers utilising our products. The teams are ITIL 4 accredited and work within approved frameworks to achieve success and continual improvement. This role is based within the Change Team, who identify and minimise risk when a change is needed to any of the internal or external IT Systems. The purpose of change management is to maximise the number of successful service and product changes by ensuring that risks have been properly assessed, authorising changes to proceed and managing the change schedule. Although an independent team, liaising with other key service delivery areas such as Major Incident and Problem Teams, is essential. The team facilitate approximately 125 changes per week varying in risk from planned to emergency changes. Following key processes through the change lifecycle is crucial. You will be responsible for facilitating the change from request to post change evaluation to capture service improvement. The role additionally requires liaison with wider business teams to inform on the impacts of changes for future strategies and to generally promote the change process whilst being agile to customer's feedback. Main Responsibilities of the Role Assess requests to ensure information provided is relevant and correct. Provide support to staff to complete impact assessments in preparation for the change. Assess Impact Assessments to help mitigate risk of failed changes. Prepare for/host conference calls and follow up with suitable documentation. Co-ordinate with external NEC departments Liaise with Change requestors and Customer Service Managers where appropriate. Complete a review of requests to ensure all relevant activities have been completed and documentation/information has been provided. Update and action all tasks and approvals assigned to Change Management within designated timeframes. Ensure tasks are completed within a timely manner by chasing and escalating as required managing the change request through its lifecycle. Be the primary point of reference for questions, suggestions and complaints. Analyse trends or problems and look at improvements within the practice. Provide training, support and advice for NEC teams where required. Qualifications Knowledge of Microsoft Excel - (particularly focused on analysing change data would be desirable) Knowledge of ITIL methodology Understanding of the Service Delivery Processes and how Change Management works within it. Experience liaising with all levels of internal stakeholders. Experience with customer-facing responsibilities. Eligible for enhanced UK Security Clearance This is an exciting role to start or further your career within IT Service Management. NECSWS is committed to continued professional development and career growth to enable you to reach your full potential. Additional Information We are proud of the benefits we offer employees of NEC Software Solutions Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost) 25 days paid holiday with the option to buy/ sell 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost) A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5% A fantastic selection of flexible benefits to suit your individual needs We are an employer who cares, we have a invaluable employee assistance programme which can help in every area of your life All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like. Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required. All offers are subject to satisfactory vetting and reference checks. NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates. Who We Are: We're NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies. Working with us, you'll be helping our 3,000+ employees push the boundaries of what's possible and support amazing public services. We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference. We'd love your help. And we'll support you all the way.
IT Service Manager Permanent Sheffield/Hybrid (2 days per week on site) Salary: 55k - 65k + benefits We are actively looking to secure a Service Manager to join Experis. Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively. Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development. Your Skills: Service Management Leadership : Lead the service management team, ensuring that all IT services are delivered in accordance with ITIL standards. ITIL Implementation : Implement ITIL best practices across all areas of service management, including incident management, problem management, change management, and continual service improvement. Service Strategy : Develop and implement a service strategy that aligns with the organization's business objectives. Service Design and Transition : Oversee the design and transition of new and changed services, ensuring that they meet business requirements and are delivered without disrupting existing services. Service Operation : Ensure the efficient and effective operation of IT services, meeting agreed service levels and delivering a high level of customer satisfaction. Continuous Improvement : Drive the continual improvement of IT services and service management processes, using metrics to monitor performance and identify areas for improvement. Stakeholder Management : Build strong relationships with stakeholders at all levels, communicating effectively and managing expectations. Vendor Management : Manage relationships with vendors and third-party providers, ensuring that they deliver value for money and meet their contractual obligations. Risk Management : Identify and manage risks to service delivery, implementing appropriate mitigation strategies and contingency plans. Team Development : Develop the service management team, providing training and mentoring to enhance their skills and capabilities. Benefits Include: Contributory pension scheme Employee Assistance Program Medical and Dental cover 22 days holiday + bank holidays Maternity Pay/Shared Parental leave and paternity leave Sick pay Suitable Candidates should submit CVs in the first instance.
Apr 18, 2024
Full time
IT Service Manager Permanent Sheffield/Hybrid (2 days per week on site) Salary: 55k - 65k + benefits We are actively looking to secure a Service Manager to join Experis. Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively. Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development. Your Skills: Service Management Leadership : Lead the service management team, ensuring that all IT services are delivered in accordance with ITIL standards. ITIL Implementation : Implement ITIL best practices across all areas of service management, including incident management, problem management, change management, and continual service improvement. Service Strategy : Develop and implement a service strategy that aligns with the organization's business objectives. Service Design and Transition : Oversee the design and transition of new and changed services, ensuring that they meet business requirements and are delivered without disrupting existing services. Service Operation : Ensure the efficient and effective operation of IT services, meeting agreed service levels and delivering a high level of customer satisfaction. Continuous Improvement : Drive the continual improvement of IT services and service management processes, using metrics to monitor performance and identify areas for improvement. Stakeholder Management : Build strong relationships with stakeholders at all levels, communicating effectively and managing expectations. Vendor Management : Manage relationships with vendors and third-party providers, ensuring that they deliver value for money and meet their contractual obligations. Risk Management : Identify and manage risks to service delivery, implementing appropriate mitigation strategies and contingency plans. Team Development : Develop the service management team, providing training and mentoring to enhance their skills and capabilities. Benefits Include: Contributory pension scheme Employee Assistance Program Medical and Dental cover 22 days holiday + bank holidays Maternity Pay/Shared Parental leave and paternity leave Sick pay Suitable Candidates should submit CVs in the first instance.
Senior Microsoft 365 Engineer - Remote £60,000 - £72,000 per annum, plus excellent benefits, health care, pension, certifications, and learning opportunities Are you a seasoned Microsoft 365 Engineer with a passion for complex deployments, troubleshooting, and supporting team growth? Are you ready to take on a remote role that offers excellent benefits, a dynamic work environment, and the opportunity to contribute to ground-breaking projects? I'm looking to talk to you about your next role in MS365 Engineering and Configuration My Client are committed to pioneering technology excellence. We provide an innovative and collaborative environment where professionals can thrive. As a Senior Microsoft 365 Engineer, you'll play a crucial role in building robust solutions, supporting team growth, and contributing to the success of our dynamic organization, in an environment where radical candour and disruptive innovation are central tennants of a progressive and exciting role. Responsibilities: As a Senior Microsoft 365 Engineer, your duties will include, but are not limited to: Building robust solutions based on MS365 architects' designs. Collaborating closely with the engineering team to deliver technical solutions. Application packaging for deployment to a zero-trust Windows and Mac estate. Managing and overseeing Azure AD, Office 365, and Kandji MDM. Scripting PowerShell (Windows), Bash, and Shell (Mac) automations. Responding as a T2 resource to MS365, MDM, and Azure-related tickets. Implementing cross-tool integrations (SSO, data sharing, automation). Supporting the deployment, onboarding, and offboarding of end-users. Advocating for improved use of tooling. Undertaking ad-hoc projects and other activities as required. Working with the project manager, Technology manager, and other stakeholders to establish delivery approaches and plans. Supporting the Project Manager and Project Team in building and deploying designed solutions. System Administration: Microsoft Intune Kandji (Mac MDM) Azure Ensuring end-user devices are fully supported and effectively managed. Supporting the service desk: Assisting the Service Desk for call escalation and 3rd line support when necessary. Writing internal documentation to aid in the development of service desk engineers. Training and mentoring 1st/2nd line engineers. Desirable Qualifications, we'd LOVE to see Degree in Computer Science, Information Technology, or equivalent job experience. Microsoft 365 Certified: Modern Desktop Administrator Associate. Any expert-level M365 and/or Azure certifications are very advantageous. Confidently writing PowerShell scripts that automate environment standup. Experience & Skills we'd be keen to see on the CV Strong knowledge of all MS365 offerings and some Azure offerings. Ideally some experience in ITIL v3/v4. Willingness to work with leadership to develop a technical roadmap. Ability to work through diagnostic issues and assist in development. Excellent knowledge of the Microsoft Azure platform, particularly Intune. Excellent teamwork skills balanced with the ability to work independently. To connect with us and explore this exciting opportunity further, please reach out to us on LinkedIn or email me directly at axata (dot) gurung (at) circlerecruitment (dot) com. We eagerly await your application and the potential to welcome you to our team. Happy job hunting! Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
Apr 18, 2024
Full time
Senior Microsoft 365 Engineer - Remote £60,000 - £72,000 per annum, plus excellent benefits, health care, pension, certifications, and learning opportunities Are you a seasoned Microsoft 365 Engineer with a passion for complex deployments, troubleshooting, and supporting team growth? Are you ready to take on a remote role that offers excellent benefits, a dynamic work environment, and the opportunity to contribute to ground-breaking projects? I'm looking to talk to you about your next role in MS365 Engineering and Configuration My Client are committed to pioneering technology excellence. We provide an innovative and collaborative environment where professionals can thrive. As a Senior Microsoft 365 Engineer, you'll play a crucial role in building robust solutions, supporting team growth, and contributing to the success of our dynamic organization, in an environment where radical candour and disruptive innovation are central tennants of a progressive and exciting role. Responsibilities: As a Senior Microsoft 365 Engineer, your duties will include, but are not limited to: Building robust solutions based on MS365 architects' designs. Collaborating closely with the engineering team to deliver technical solutions. Application packaging for deployment to a zero-trust Windows and Mac estate. Managing and overseeing Azure AD, Office 365, and Kandji MDM. Scripting PowerShell (Windows), Bash, and Shell (Mac) automations. Responding as a T2 resource to MS365, MDM, and Azure-related tickets. Implementing cross-tool integrations (SSO, data sharing, automation). Supporting the deployment, onboarding, and offboarding of end-users. Advocating for improved use of tooling. Undertaking ad-hoc projects and other activities as required. Working with the project manager, Technology manager, and other stakeholders to establish delivery approaches and plans. Supporting the Project Manager and Project Team in building and deploying designed solutions. System Administration: Microsoft Intune Kandji (Mac MDM) Azure Ensuring end-user devices are fully supported and effectively managed. Supporting the service desk: Assisting the Service Desk for call escalation and 3rd line support when necessary. Writing internal documentation to aid in the development of service desk engineers. Training and mentoring 1st/2nd line engineers. Desirable Qualifications, we'd LOVE to see Degree in Computer Science, Information Technology, or equivalent job experience. Microsoft 365 Certified: Modern Desktop Administrator Associate. Any expert-level M365 and/or Azure certifications are very advantageous. Confidently writing PowerShell scripts that automate environment standup. Experience & Skills we'd be keen to see on the CV Strong knowledge of all MS365 offerings and some Azure offerings. Ideally some experience in ITIL v3/v4. Willingness to work with leadership to develop a technical roadmap. Ability to work through diagnostic issues and assist in development. Excellent knowledge of the Microsoft Azure platform, particularly Intune. Excellent teamwork skills balanced with the ability to work independently. To connect with us and explore this exciting opportunity further, please reach out to us on LinkedIn or email me directly at axata (dot) gurung (at) circlerecruitment (dot) com. We eagerly await your application and the potential to welcome you to our team. Happy job hunting! Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
A Charity in the UK are seeking a Product Manager to set up a product function for them, manage a small team of system administrators and 3rd party relationships and take ownership of their systems estate. The organisation have sites in London and Bristol and whilst you can be based at either site you will be needed at the Bristol office 1 to 2 times a month. About the Role The Product Manager plays a pivotal role at the Charity, capitalising on their recent and ongoing investments in technology and digital strategy. You will be adept at striking the right balance among business requirements, user experience, and technological capabilities. Your primary focus will be on maximising organisational outcomes derived from innovation, investment, and digital strategy, with a specific emphasis on their core business products. The core product portfolio encompasses essential systems such as the business-critical clinical system, national contact centre solution, HR Solution, and the Client Portal. Proficiency in understanding these products, along with key integrations, robotic process automation, and AI, is imperative. Additionally, the Product Manager will oversee a specialised team responsible for the day-to-day support of these products, fostering the adoption of ITIL/ITSM and Agile practices to enhance support and facilitate technical project delivery. You will possess proven people managerial skills, a strong commitment to end-user satisfaction, and a track record of driving continuous improvement in dynamic environments. Collaborating with the Head of IT, you will contribute to evolving the support and service model for critical systems, including the definition of clear internal team and vendor/supplier roles and responsibilities. As the ultimate escalation point for system incidents and urgent requests, the role demands a calm demeanour and effective prioritisation skills on a regular basis.
Apr 18, 2024
Full time
A Charity in the UK are seeking a Product Manager to set up a product function for them, manage a small team of system administrators and 3rd party relationships and take ownership of their systems estate. The organisation have sites in London and Bristol and whilst you can be based at either site you will be needed at the Bristol office 1 to 2 times a month. About the Role The Product Manager plays a pivotal role at the Charity, capitalising on their recent and ongoing investments in technology and digital strategy. You will be adept at striking the right balance among business requirements, user experience, and technological capabilities. Your primary focus will be on maximising organisational outcomes derived from innovation, investment, and digital strategy, with a specific emphasis on their core business products. The core product portfolio encompasses essential systems such as the business-critical clinical system, national contact centre solution, HR Solution, and the Client Portal. Proficiency in understanding these products, along with key integrations, robotic process automation, and AI, is imperative. Additionally, the Product Manager will oversee a specialised team responsible for the day-to-day support of these products, fostering the adoption of ITIL/ITSM and Agile practices to enhance support and facilitate technical project delivery. You will possess proven people managerial skills, a strong commitment to end-user satisfaction, and a track record of driving continuous improvement in dynamic environments. Collaborating with the Head of IT, you will contribute to evolving the support and service model for critical systems, including the definition of clear internal team and vendor/supplier roles and responsibilities. As the ultimate escalation point for system incidents and urgent requests, the role demands a calm demeanour and effective prioritisation skills on a regular basis.
What if you could work with remarkable people on extraordinary things? What if the end result was something a little bit special? What if your role was mission critical? For nearly 70 years, AWE has been at the forefront of nuclear weapons research and development. We have a critical mission: to provide the warheads for the UK s ultimate deterrent - Trident. We also use our unique skills to provide wider UK government with counter-terrorism and nuclear threat reduction solutions. It takes a special sort of person to work at AWE. What if that person was you? Information Services and Security have a vital role to play in a crucial national mission. We re here to enable the organisation to deliver through the use of technology. As AWE transforms itself to meet the needs of the UK s next-generation nuclear deterrent, we need to adapt to deliver data-driven decision making, flexible and future-proofed IT services, adaptable cyber security, support to a multi-billion Pound building programme, and many more. The scale might be daunting to some, but you ll find it stimulating. We ve got a long journey that we ve only just started and we re looking for motivated people who can take us in the right direction. Your role will contribute directly to that shared mission. We won t deceive you, in some areas we re starting from a low base, but within ten years this organisation will look very different, and you can help make that happen. This is a role where you ll contribute to a legacy of national security for decades to come. So come and join us. We are recruiting for a Configuration Manager to deliver a configuration management service in accordance with Configuration Management Plans (CMP) that supports AWE, delivering Licence Condition (LC) 22 compliance. Location - Reading area Salary from £45,100 - £55,000 As part of our People Promise, AWE (one of the best 25 big companies to work for in the UK) has a range of benefits to suit you. These include: Time to recharge your batteries with 270 hours of annual leave (plus every other Friday off work) Consideration for flexible working arrangements so that your work may fit in with your lifestyle. Just let us know on your application if you wish to work part time Opportunities for Professional Career Development that include funding for the annual membership of a relevant professional body, access to mentors and training Employee Assistance Programme and Occupational Health Services A generous defined contribution Group Personal Pension (we will pay between 9% and 13% of your pensionable pay depending on your own contribution) Life Assurance Discounts - access to savings on a wide range of everyday spending Special Leave Policy including paid time off for volunteering, public service (including reserve forces) and caring for your family A host of voluntary & core benefits to suit your health and wellbeing - more information available on our careers site Key Accountabilities: Accountable for leading, coaching & developing a team at a local level to deliver team & personal objectives safely & securely to meet our operational plans. Accountable to the Lead Configuration Manager for the successful delivery of a Configuration Management Service through-life. Implementing AWE CM strategy across AWE. Quorate membership of Change Boards (CB). Drive quality into Change Request submissions. Assess the impact of change accumulation, especially to safety/risk/budget/deadline/regulations is captured and communicated. Maintain a full understanding of LC22, its component parts and associated LCs. Maintain and promote high personal standards in environment, safety, health, security and quality and be a great team player. Additional accountabilities for this job profile may be defined and appointed through the Chief Engineer Management Arrangements, with appointees listed within the Company Design Authorities and Technical Authorities, as held in the company management system. Key Responsibilities: Management duties for embedded staff. Where applicable, maintain a CM oversight of Projects that are to be delivered. Work with the associated Project CM personnel to ensure through life CM aspects are understood, captured and delivered. Engage with the appropriate Project personnel. Manage change control procedure(s) and demonstrate adherence through status accounting. Undertake an assessment of change requests, providing technical support, and provide feedback on the impact of the change to all relevant stakeholders. Support and contribute to the wider information and knowledge management community and identify synergy opportunities. Drive standardisation across all CB. Educate the user community on the purpose and value of CM. Enhance the reputation of CM improving the user experience and identify opportunities to improve the level of service - this includes managing customers. Prepare input to business requests, monitor progress and manage outputs that demonstrate value for money. Prepare input to budgets. Contribute to wider Central CM Service learning. The Company may require you to fulfil any other reasonable duties aligned to your position from time to time in line with business needs. What you ll need: Experience in Configuration Management or relevant experience within a process change environment Stakeholder Engagement & Management experience Strong negotiation skills CM2 or ITIL Qualifications would be beneficial All Candidates must be willing and able to obtain and maintain the necessary security clearance for the role. Please note that you must be a British Citizen to apply for a role with us. Our ambition is to create workplaces where we recognise and celebrate differences, encourage diverse contributions and our employees feel able to be themselves at work. We strive to create a genuine culture of openness and inclusion and encourage diverse applicants. Any inclusion information you provide us will be used to encourage and support you through the application process and will be held only for this purpose in accordance with GDPR.
Apr 18, 2024
Full time
What if you could work with remarkable people on extraordinary things? What if the end result was something a little bit special? What if your role was mission critical? For nearly 70 years, AWE has been at the forefront of nuclear weapons research and development. We have a critical mission: to provide the warheads for the UK s ultimate deterrent - Trident. We also use our unique skills to provide wider UK government with counter-terrorism and nuclear threat reduction solutions. It takes a special sort of person to work at AWE. What if that person was you? Information Services and Security have a vital role to play in a crucial national mission. We re here to enable the organisation to deliver through the use of technology. As AWE transforms itself to meet the needs of the UK s next-generation nuclear deterrent, we need to adapt to deliver data-driven decision making, flexible and future-proofed IT services, adaptable cyber security, support to a multi-billion Pound building programme, and many more. The scale might be daunting to some, but you ll find it stimulating. We ve got a long journey that we ve only just started and we re looking for motivated people who can take us in the right direction. Your role will contribute directly to that shared mission. We won t deceive you, in some areas we re starting from a low base, but within ten years this organisation will look very different, and you can help make that happen. This is a role where you ll contribute to a legacy of national security for decades to come. So come and join us. We are recruiting for a Configuration Manager to deliver a configuration management service in accordance with Configuration Management Plans (CMP) that supports AWE, delivering Licence Condition (LC) 22 compliance. Location - Reading area Salary from £45,100 - £55,000 As part of our People Promise, AWE (one of the best 25 big companies to work for in the UK) has a range of benefits to suit you. These include: Time to recharge your batteries with 270 hours of annual leave (plus every other Friday off work) Consideration for flexible working arrangements so that your work may fit in with your lifestyle. Just let us know on your application if you wish to work part time Opportunities for Professional Career Development that include funding for the annual membership of a relevant professional body, access to mentors and training Employee Assistance Programme and Occupational Health Services A generous defined contribution Group Personal Pension (we will pay between 9% and 13% of your pensionable pay depending on your own contribution) Life Assurance Discounts - access to savings on a wide range of everyday spending Special Leave Policy including paid time off for volunteering, public service (including reserve forces) and caring for your family A host of voluntary & core benefits to suit your health and wellbeing - more information available on our careers site Key Accountabilities: Accountable for leading, coaching & developing a team at a local level to deliver team & personal objectives safely & securely to meet our operational plans. Accountable to the Lead Configuration Manager for the successful delivery of a Configuration Management Service through-life. Implementing AWE CM strategy across AWE. Quorate membership of Change Boards (CB). Drive quality into Change Request submissions. Assess the impact of change accumulation, especially to safety/risk/budget/deadline/regulations is captured and communicated. Maintain a full understanding of LC22, its component parts and associated LCs. Maintain and promote high personal standards in environment, safety, health, security and quality and be a great team player. Additional accountabilities for this job profile may be defined and appointed through the Chief Engineer Management Arrangements, with appointees listed within the Company Design Authorities and Technical Authorities, as held in the company management system. Key Responsibilities: Management duties for embedded staff. Where applicable, maintain a CM oversight of Projects that are to be delivered. Work with the associated Project CM personnel to ensure through life CM aspects are understood, captured and delivered. Engage with the appropriate Project personnel. Manage change control procedure(s) and demonstrate adherence through status accounting. Undertake an assessment of change requests, providing technical support, and provide feedback on the impact of the change to all relevant stakeholders. Support and contribute to the wider information and knowledge management community and identify synergy opportunities. Drive standardisation across all CB. Educate the user community on the purpose and value of CM. Enhance the reputation of CM improving the user experience and identify opportunities to improve the level of service - this includes managing customers. Prepare input to business requests, monitor progress and manage outputs that demonstrate value for money. Prepare input to budgets. Contribute to wider Central CM Service learning. The Company may require you to fulfil any other reasonable duties aligned to your position from time to time in line with business needs. What you ll need: Experience in Configuration Management or relevant experience within a process change environment Stakeholder Engagement & Management experience Strong negotiation skills CM2 or ITIL Qualifications would be beneficial All Candidates must be willing and able to obtain and maintain the necessary security clearance for the role. Please note that you must be a British Citizen to apply for a role with us. Our ambition is to create workplaces where we recognise and celebrate differences, encourage diverse contributions and our employees feel able to be themselves at work. We strive to create a genuine culture of openness and inclusion and encourage diverse applicants. Any inclusion information you provide us will be used to encourage and support you through the application process and will be held only for this purpose in accordance with GDPR.