Your new company Establishedin the early 70s, the College is an inspected boarding/day school, with a reputation forquality and academic excellence. With anexpanding course portfolio and growing student body, we now require anenthusiastic, hard-working and experienced Senior IT Support Engineer to jointhe College IT team.Youwill support the IT Manager in ensuring the highest professional servicestandards are provided in the College in relation to all aspects IT support toboth students and staff and across all of its further and higher educationprovision. The Job Deploy, configure, secure,monitor and migrate Linux servers and services Configure, support and monitor the network Support Windows servers, including MSSQL, IIS and AD services Support Microsoft Office Suite, Microsoft Teams and Office 365 platform Support for Google Classroom and Adobe Creative Suite AD SAML SSO integration and deployment Instal and configure Windows and Mac computer systems, network equipment, printers and scanners Diagnose Hardware/software faults and solve technical problems either on the phone, using remote support software or face to face Ensure security updates are applied. Monitor and maintain computer systems and networks Set up new users' accounts and profiles, ensuring that they know how to log in and deal with password issues, inducting new staff and student users, as part of the on-boarding process Maintain records of software licenses Manage stocks of equipment, consumables and other supplies Identify internal training requirements Troubleshoot email delivery issues and work with service providers Plan and undertake scheduled maintenance upgrades Account administration for students and staff on all platforms Solving access problems Support students and staff with their own devices on site Maintain and troubleshoot classroom Audio Visual equipment Basic repairs and replacing parts on PCs and laptops: for example, power supplies/ batteries, fans, hard drives, RAM, etc. Obtaining replacement or specialist components, fixtures or fittings Deal with specialist consultants and developers as needed Any other ad hoc duties the role may reasonably require Person Specification We are looking for a technically minded candidate with 5+ yearsof experience in 2nd/3rd line IT and network support and systemsadministration, who has ideally attained a HE qualification in Computer Scienceor a technical field such as Engineering or Physics, or relevant industryexperience, and has good verbal and written communication skills. Required Skills and Experience of: Linux system administration preferably on Debian/Ubuntu: installing, securing,configuring and troubleshooting servers and services. Basic scripting skills (e.g. Bash) are expected. Configuring, securing, monitoring and supporting the network, dealing with connectivity issues. Computer hardware and software; PCs, laptops, servers, printers, scanners, mobile devices, networking equipment, Wi-Fi, structured cabling, projection and AV equipment, IP telephony, Windows and MacOS MySQL/MariaDB/MSSQL database maintenance: creating, dumping and restoring databases, using SQL to query and update data MS Office including Office 365 AD Administration on Windows Server in a hybrid Azure environment PowerShell scripting for AD, O365 and Exchange Online administration Awareness of IT security standards and practice Single Sign on (SSO) e.g. SAML integration on Azure AD/Entra DesirableSkills and Experience of: Managing mobile device management (MDM) for devices such as iPads Moodle platform upgrades, support and PHP tweaking Raspberry PI devices SMTP relay smart hosts Python scripting Web proxies such as Squid. Familiarity with SIP would be an advantage. Basic web skills (CSS) and graphics manipulation is an advantage. IP CCTV systems Server firmware and BIOS upgrades LDAP and Shibboleth authentication services, with Apache Tomcat running on Java The candidate will demonstrate good communication skills and be able to interactwith both technical and non-technical users. Dedicated to the delivery of excellent customer service, the role holder will have a flexible approach to work and the ability to problem-solve Work well under pressure with a logical approach to tasks Close attention to detail with an ability to see the bigger picture Excellent interpersonal skills and the ability to work in a team environment A proactive approach and the ability to be self-managing and innovative Excellent listening and questioning skills, combined with the ability to interact confidently with internal clients to establish what the problem is and explain the solution Good time management skills Flexibilitywith out of hours work is essential. The ideal candidate will have experiencegained within a similar position and be self-motivated with a friendly andhelpful personality and have good verbal and communication skills. Responsibleto the IT Manager, working hours are normally Monday to Friday 8.30am to 5.30pmwith occasional evening or Saturday shifts to conduct student inductions. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
May 01, 2024
Full time
Your new company Establishedin the early 70s, the College is an inspected boarding/day school, with a reputation forquality and academic excellence. With anexpanding course portfolio and growing student body, we now require anenthusiastic, hard-working and experienced Senior IT Support Engineer to jointhe College IT team.Youwill support the IT Manager in ensuring the highest professional servicestandards are provided in the College in relation to all aspects IT support toboth students and staff and across all of its further and higher educationprovision. The Job Deploy, configure, secure,monitor and migrate Linux servers and services Configure, support and monitor the network Support Windows servers, including MSSQL, IIS and AD services Support Microsoft Office Suite, Microsoft Teams and Office 365 platform Support for Google Classroom and Adobe Creative Suite AD SAML SSO integration and deployment Instal and configure Windows and Mac computer systems, network equipment, printers and scanners Diagnose Hardware/software faults and solve technical problems either on the phone, using remote support software or face to face Ensure security updates are applied. Monitor and maintain computer systems and networks Set up new users' accounts and profiles, ensuring that they know how to log in and deal with password issues, inducting new staff and student users, as part of the on-boarding process Maintain records of software licenses Manage stocks of equipment, consumables and other supplies Identify internal training requirements Troubleshoot email delivery issues and work with service providers Plan and undertake scheduled maintenance upgrades Account administration for students and staff on all platforms Solving access problems Support students and staff with their own devices on site Maintain and troubleshoot classroom Audio Visual equipment Basic repairs and replacing parts on PCs and laptops: for example, power supplies/ batteries, fans, hard drives, RAM, etc. Obtaining replacement or specialist components, fixtures or fittings Deal with specialist consultants and developers as needed Any other ad hoc duties the role may reasonably require Person Specification We are looking for a technically minded candidate with 5+ yearsof experience in 2nd/3rd line IT and network support and systemsadministration, who has ideally attained a HE qualification in Computer Scienceor a technical field such as Engineering or Physics, or relevant industryexperience, and has good verbal and written communication skills. Required Skills and Experience of: Linux system administration preferably on Debian/Ubuntu: installing, securing,configuring and troubleshooting servers and services. Basic scripting skills (e.g. Bash) are expected. Configuring, securing, monitoring and supporting the network, dealing with connectivity issues. Computer hardware and software; PCs, laptops, servers, printers, scanners, mobile devices, networking equipment, Wi-Fi, structured cabling, projection and AV equipment, IP telephony, Windows and MacOS MySQL/MariaDB/MSSQL database maintenance: creating, dumping and restoring databases, using SQL to query and update data MS Office including Office 365 AD Administration on Windows Server in a hybrid Azure environment PowerShell scripting for AD, O365 and Exchange Online administration Awareness of IT security standards and practice Single Sign on (SSO) e.g. SAML integration on Azure AD/Entra DesirableSkills and Experience of: Managing mobile device management (MDM) for devices such as iPads Moodle platform upgrades, support and PHP tweaking Raspberry PI devices SMTP relay smart hosts Python scripting Web proxies such as Squid. Familiarity with SIP would be an advantage. Basic web skills (CSS) and graphics manipulation is an advantage. IP CCTV systems Server firmware and BIOS upgrades LDAP and Shibboleth authentication services, with Apache Tomcat running on Java The candidate will demonstrate good communication skills and be able to interactwith both technical and non-technical users. Dedicated to the delivery of excellent customer service, the role holder will have a flexible approach to work and the ability to problem-solve Work well under pressure with a logical approach to tasks Close attention to detail with an ability to see the bigger picture Excellent interpersonal skills and the ability to work in a team environment A proactive approach and the ability to be self-managing and innovative Excellent listening and questioning skills, combined with the ability to interact confidently with internal clients to establish what the problem is and explain the solution Good time management skills Flexibilitywith out of hours work is essential. The ideal candidate will have experiencegained within a similar position and be self-motivated with a friendly andhelpful personality and have good verbal and communication skills. Responsibleto the IT Manager, working hours are normally Monday to Friday 8.30am to 5.30pmwith occasional evening or Saturday shifts to conduct student inductions. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Desktop Support Engineer An exciting opportunity for fast-tracked career progression has arisen with a leading IT Service Provider based in Leeds. Specialising Cloud, Connectivity, Unified Communications & Collaboration technologies and services, this industry leader has expanded rapidly through both organic growth and acquisition, and is in need of several further ambitious IT support analysts to provide technical support to their enterprise scale customers. You will be a part of an energised and experienced IT support team, providing internal technical support for a broad range of leading cloud products and services, underpinned by excellent customer service. The business has a strong ethos of upskilling and hiring from within, working closely with you to plan and support your career progression within the organisation right from the outset. Many of the organisations senior technical specialists and managers have progressed rapidly from the service desk. Role Responsibilities (condensed): Offer a high level of technical IT support to a variety of clients at second-line level Ensure incidents are resolved in line with SLAs Escalate any unresolved issues to 3rd Line support Ensure internal documentation is developed and maintained Learning and development; staying up-to-date and expanding your technical knowledge Required experience, skills and knowledge Experience in a 2nd line technical IT support role, supporting Microsoft Windows based OS and systems. General user account management; Active Directory, Office 365 etc. Server, virtualisation and storage solutions Cisco Networking - Switches / routers / firewalls VoIP telephony solutions The business provide and support many other technologies - these are the core requirements (full Job Description available) Remuneration: Salary of up to £35,000 PA Excellent employment benefits package and supported learning, development and career progression. Note that this is a hybrid based position. Free parking onsite. (Monday-Friday)
May 01, 2024
Full time
Desktop Support Engineer An exciting opportunity for fast-tracked career progression has arisen with a leading IT Service Provider based in Leeds. Specialising Cloud, Connectivity, Unified Communications & Collaboration technologies and services, this industry leader has expanded rapidly through both organic growth and acquisition, and is in need of several further ambitious IT support analysts to provide technical support to their enterprise scale customers. You will be a part of an energised and experienced IT support team, providing internal technical support for a broad range of leading cloud products and services, underpinned by excellent customer service. The business has a strong ethos of upskilling and hiring from within, working closely with you to plan and support your career progression within the organisation right from the outset. Many of the organisations senior technical specialists and managers have progressed rapidly from the service desk. Role Responsibilities (condensed): Offer a high level of technical IT support to a variety of clients at second-line level Ensure incidents are resolved in line with SLAs Escalate any unresolved issues to 3rd Line support Ensure internal documentation is developed and maintained Learning and development; staying up-to-date and expanding your technical knowledge Required experience, skills and knowledge Experience in a 2nd line technical IT support role, supporting Microsoft Windows based OS and systems. General user account management; Active Directory, Office 365 etc. Server, virtualisation and storage solutions Cisco Networking - Switches / routers / firewalls VoIP telephony solutions The business provide and support many other technologies - these are the core requirements (full Job Description available) Remuneration: Salary of up to £35,000 PA Excellent employment benefits package and supported learning, development and career progression. Note that this is a hybrid based position. Free parking onsite. (Monday-Friday)
We are looking to recruit an experienced 2nd / 3rd line engineer who has detailed experience of packaging software for deployment using SCCM and / or Intune. For clarity we are looking for people who have developed the packages ready for deployment. Ideally you will have done this with both SCCM and Intune, but an indepth knowledge of either will suffice. Our client is currently engaging in the roll out of Windows 11 across the organisation, they are also moving from SCCM to Intune as their preferred deployment tool. To be a success in this role in addition to a detailed knowledge of SCCM / Intune you will be accomplished at using PowerShell to build packages. In addition to your software packaging skills you will also have a broad knowledge of the desktop infrastructure environment and be able to provide 2nd / 3rd line support in a Microsoft environment that includes Windows 10 / 11, Active Directory, Exchange and Office 365 in an Azure environment. This is a hybrid role, you will expected to work in the office 1 or 2 days a week. This is an opportunity to join a small focussed team that provide software packaging capability and are part of the wider IT infrastructure support team. The organisation have an excellent reputation as an employer with a track record of investing in the training and development of their people. Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.
May 01, 2024
Full time
We are looking to recruit an experienced 2nd / 3rd line engineer who has detailed experience of packaging software for deployment using SCCM and / or Intune. For clarity we are looking for people who have developed the packages ready for deployment. Ideally you will have done this with both SCCM and Intune, but an indepth knowledge of either will suffice. Our client is currently engaging in the roll out of Windows 11 across the organisation, they are also moving from SCCM to Intune as their preferred deployment tool. To be a success in this role in addition to a detailed knowledge of SCCM / Intune you will be accomplished at using PowerShell to build packages. In addition to your software packaging skills you will also have a broad knowledge of the desktop infrastructure environment and be able to provide 2nd / 3rd line support in a Microsoft environment that includes Windows 10 / 11, Active Directory, Exchange and Office 365 in an Azure environment. This is a hybrid role, you will expected to work in the office 1 or 2 days a week. This is an opportunity to join a small focussed team that provide software packaging capability and are part of the wider IT infrastructure support team. The organisation have an excellent reputation as an employer with a track record of investing in the training and development of their people. Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.
Job Title: 2nd line support engineer Location: Great Yarmouth Salary: Up to 32,000 per annum We are excited to be working with an MSP to source a 2nd line support engineer to join their expanding team. The company operated across East Anglia, providing onsite and remote support to their clients, delivering cyber security, IT Support, VOIP and cloud support. Role Overview: This role will be operating at a 2nd line support level, responding to allocated tickets. You will be working directly with the customer, so outstanding customer support and effective communication are essential for the role. The company prides itself on the outstanding delivery of its services, and it is essential you maintain this with their clients. Role Responsibilities: Deliver 2nd line support in this client-facing role Assist and cover the 1st line team when required Upskill junior colleagues, showing them how to tackle challenging tickets rather than just completing them yourself Visit customer locations, provide onsite support and have a presence in the office. This is essential for the role. Provide technical advice to customers, advising how they can maximize their IT and related products the company offers Implement and deploy new hardware, software and networks Skills: You must have experience working at a 2nd line level, with a proven background in problem-solving You must have experience working with: Office 365 Administration Networks - WAN / LAN Firewalls Windows Server and Operating Systems Hyper-V or VMware VOIP You must have the ability to multitask, whilst prioritising tickets Escalate tickets to a 3rd line colleague, with a willingness to learn from senior colleagues around you. Salary & Benefits: Salary up to 32,000 per annum Monday - Friday This role will initially start onsite full-time, with a discretionary hybrid working pattern offered once you are up to speed. Due to the location, and requirements to visit clients, a Full UK Driving Licence and access to your vehicle are essential for the role. Interested in this role and think you're a good match? - Apply Now!
May 01, 2024
Full time
Job Title: 2nd line support engineer Location: Great Yarmouth Salary: Up to 32,000 per annum We are excited to be working with an MSP to source a 2nd line support engineer to join their expanding team. The company operated across East Anglia, providing onsite and remote support to their clients, delivering cyber security, IT Support, VOIP and cloud support. Role Overview: This role will be operating at a 2nd line support level, responding to allocated tickets. You will be working directly with the customer, so outstanding customer support and effective communication are essential for the role. The company prides itself on the outstanding delivery of its services, and it is essential you maintain this with their clients. Role Responsibilities: Deliver 2nd line support in this client-facing role Assist and cover the 1st line team when required Upskill junior colleagues, showing them how to tackle challenging tickets rather than just completing them yourself Visit customer locations, provide onsite support and have a presence in the office. This is essential for the role. Provide technical advice to customers, advising how they can maximize their IT and related products the company offers Implement and deploy new hardware, software and networks Skills: You must have experience working at a 2nd line level, with a proven background in problem-solving You must have experience working with: Office 365 Administration Networks - WAN / LAN Firewalls Windows Server and Operating Systems Hyper-V or VMware VOIP You must have the ability to multitask, whilst prioritising tickets Escalate tickets to a 3rd line colleague, with a willingness to learn from senior colleagues around you. Salary & Benefits: Salary up to 32,000 per annum Monday - Friday This role will initially start onsite full-time, with a discretionary hybrid working pattern offered once you are up to speed. Due to the location, and requirements to visit clients, a Full UK Driving Licence and access to your vehicle are essential for the role. Interested in this role and think you're a good match? - Apply Now!
Job Description: Senior service desk engineer (MSP) Location: Borehamwood Hours: Mon Fri 8-5pm Duration: Permanent Salary: 40-50k DOE Role Description This is a full-time on-site role located in Borehamwood for a senior Service Desk Engineer (MSP). As part of the service desk team, you will be responsible for providing high-level technical support for client issues that have been escalated by the 1st and 2nd Line Service Desk Engineers. You will work with a variety of technologies and join our friendly, supportive team as a key member of the Service Desk. The role involves maintaining, troubleshooting, and repairing IT infrastructure, cloud, hardware, software, and networking systems for clients. Qualifications A bachelor s degree in computer science, Information Technology, or equivalent work experience Knowledge of Windows Server Platforms, Virtualisation technologies, Backup solutions, Networking technologies (LAN, WAN, and WLAN), Cloud technologies (Microsoft Azure and/or AWS), Active Directory, Remote Desktop Services, and Terminal Services Experience with operating systems including Windows Server 2012+ and Windows 10 Experience with PowerShell and scripting languages is a plus. Exceptional communication skills, with the ability to communicate technical information to non-technical individuals. Experience in an MSP environment is preferred. Relevant IT certifications such as MCSA, MCSE, CCNP, or equivalent experience is preferred. Ability to work well in a fast-paced environment, with strong problem-solving skills and the ability to work independently or as part of a team. We are looking for someone who: Has a natural aptitude for troubleshooting and problem-solving. Embraces continual change and process improvement. Can express ideas and information clearly and concisely. Plans and manages own workflow on a daily basis to ensure the achievement of KPIs Demonstrates a passion for customers and delivering service excellence. Proactively keeps up to date with technologies supported by us, including: Firewalls Network routing and switching Office 365 Enterprise Mobility & Security including Intune and Azure AD Wireless Networking Server hardware Virtualisation technologies: VMware, vSphere, Zerto MS Windows Server Hyper-V Azure Active Directory Exchange and Exchange Online SQL Teams SharePoint Anti-Virus technologies including Bitdefender. You will be coming from a similar 3rd line support technician role or perhaps you've done your time as a 2nd line engineer and it's your time to take the step up. What you can expect from us in return: We think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include: Holiday : 22 days' holiday rising to 25 days with length of service Health : A free membership to the local gym Birthdays : A free day s holiday on your birthday (or nearest Friday/Monday) Top tech : We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff. Training : A tailored training plan including official vendor certifications
May 01, 2024
Full time
Job Description: Senior service desk engineer (MSP) Location: Borehamwood Hours: Mon Fri 8-5pm Duration: Permanent Salary: 40-50k DOE Role Description This is a full-time on-site role located in Borehamwood for a senior Service Desk Engineer (MSP). As part of the service desk team, you will be responsible for providing high-level technical support for client issues that have been escalated by the 1st and 2nd Line Service Desk Engineers. You will work with a variety of technologies and join our friendly, supportive team as a key member of the Service Desk. The role involves maintaining, troubleshooting, and repairing IT infrastructure, cloud, hardware, software, and networking systems for clients. Qualifications A bachelor s degree in computer science, Information Technology, or equivalent work experience Knowledge of Windows Server Platforms, Virtualisation technologies, Backup solutions, Networking technologies (LAN, WAN, and WLAN), Cloud technologies (Microsoft Azure and/or AWS), Active Directory, Remote Desktop Services, and Terminal Services Experience with operating systems including Windows Server 2012+ and Windows 10 Experience with PowerShell and scripting languages is a plus. Exceptional communication skills, with the ability to communicate technical information to non-technical individuals. Experience in an MSP environment is preferred. Relevant IT certifications such as MCSA, MCSE, CCNP, or equivalent experience is preferred. Ability to work well in a fast-paced environment, with strong problem-solving skills and the ability to work independently or as part of a team. We are looking for someone who: Has a natural aptitude for troubleshooting and problem-solving. Embraces continual change and process improvement. Can express ideas and information clearly and concisely. Plans and manages own workflow on a daily basis to ensure the achievement of KPIs Demonstrates a passion for customers and delivering service excellence. Proactively keeps up to date with technologies supported by us, including: Firewalls Network routing and switching Office 365 Enterprise Mobility & Security including Intune and Azure AD Wireless Networking Server hardware Virtualisation technologies: VMware, vSphere, Zerto MS Windows Server Hyper-V Azure Active Directory Exchange and Exchange Online SQL Teams SharePoint Anti-Virus technologies including Bitdefender. You will be coming from a similar 3rd line support technician role or perhaps you've done your time as a 2nd line engineer and it's your time to take the step up. What you can expect from us in return: We think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include: Holiday : 22 days' holiday rising to 25 days with length of service Health : A free membership to the local gym Birthdays : A free day s holiday on your birthday (or nearest Friday/Monday) Top tech : We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff. Training : A tailored training plan including official vendor certifications
Senior IT Field Engineer Office based in Leeds- Supporting West Yorkshire region on a field basis Up to 40,000 base salary + company car (full UK driving license required) I'm working with a managed service provider in Leeds that are looking to expand their IT team due to a significant period of growth including onboarding of new clients and projects. For this role, you will be responsible for supporting these new clients, visiting their sites and supporting them on a 2nd and 3rd line basis. You will need to have strong networking and server experience to be considered for the role, tech stack to include: Active Directory Azure Office 365 Windows Server VMware/ Hyper V DNS / DHCP Veeam backups This is the perfect opportunity if you're looking to further expand on your skillset or get more hands on with projects such as server migrations and builds. The company believe in personal growth and development and encourage their staff to utilize the free certifications that they provide (completion of these also enables you to receive a salary increase of 1,000 per certification) as well as offering any promotional opportunities to internal staff first. If you would like to be considered, please apply now! A follow up call to discuss further details of the role will be scheduled to shortlisted candidates. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
May 01, 2024
Full time
Senior IT Field Engineer Office based in Leeds- Supporting West Yorkshire region on a field basis Up to 40,000 base salary + company car (full UK driving license required) I'm working with a managed service provider in Leeds that are looking to expand their IT team due to a significant period of growth including onboarding of new clients and projects. For this role, you will be responsible for supporting these new clients, visiting their sites and supporting them on a 2nd and 3rd line basis. You will need to have strong networking and server experience to be considered for the role, tech stack to include: Active Directory Azure Office 365 Windows Server VMware/ Hyper V DNS / DHCP Veeam backups This is the perfect opportunity if you're looking to further expand on your skillset or get more hands on with projects such as server migrations and builds. The company believe in personal growth and development and encourage their staff to utilize the free certifications that they provide (completion of these also enables you to receive a salary increase of 1,000 per certification) as well as offering any promotional opportunities to internal staff first. If you would like to be considered, please apply now! A follow up call to discuss further details of the role will be scheduled to shortlisted candidates. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
The ForexClear Business Risk team sits within the 1st line Risk team in ForexClear. The team is responsible for 1st level risk management and reporting, including monitoring of all aspect of market risk for ForexClear. The team is a hybrid of a traditional 1st line risk role as well as operations with a high level of involvement in client queries. The team is the first point of escalation for members, clients, trade sources and has the ultimate responsibility of ensuring a positive experience of LCH is provided in respect to the ForexClear service. The team works closely with all internal and external stakeholders. The team is responsible for monitoring the integrity o f the clearing platforms as well as the risk in the service. The team also oversees the BAU schedule and trade life-cycle events such as margin runs, portfolio compression, NDF fixings, trade settlement and portfolio transfers, covering the ForexClear service. The global team is the primary gate-keeper for the production environment and is responsible for incident management, troubleshooting and working closely with the change function to improve the existing platform, applying a Continuous Improvement approach to its process and control environment. The Business Risk team is the first line of defence against operational risk, and is responsible for the close scrutiny of KRIs and for highlighting emerging risk in conjunction with 2nd and 3rd line risk functions within LCH. Role Description This is an exciting opportunity for a manager to join an expanding Risk team, taking a leading role in ensuring a high standard of adherence to all day to day duties set out by local and global management. Leading the daily monitoring of the Risk in the ForexClear Service and reviewing accuracy of the risk model and requires strong data analysis skills. There are significant exposure to senior management the role would suit a highly motivated candidate with 5 years of experience in Risk Management. The role is also a highly visible across the company, working closely with broader Risk, Technology and the wider Business areas (Sales, Product, PMO, COO), and will require working closely with external partners such as IHS Markit, Traiana, and CLS, a key participant in the FXO service. The team runs a shift rotation as follow-the-sun model to ensure the smooth handover of responsibilities between Sydney, London and New York teams. Role Responsibilities Technical/Analytical Oversee operational processes such as trade receipt, NDF trade fixings, margin runs and margin calls and look to provide opportunities for automation Use MS Excel / Python to streamline processes and implement tactical solutions to enhance the control framework Gain strong understanding of margining and liability calculation Monitor execution of operational processes such as trade receipt, NDF trade fixings, market prices validation, margin runs and margin calls. Provide analysis and validation when required. Continuous monitoring of risk exposures. Understanding our risk management methodologies include initial margin model, stress testing and margin addons. Ensure the accuracy and effectiveness of data sources, pricing methodologies and curve building methodologies. Ensure that measures of liquidity and market behaviour are in place to quantify potential risks. Ensure that policies and procedures are applied consistently across products regardless of trade source of origin. Carry out and take responsibility for all aspects of the daily checklist, escalate any deviation from the schedule . Execute post-execution events such as portfolio transfers and compression activity. Communication /Presentation Skills Liaise with key stakeholders (both written and oral) to ensure member/client/matcher queries are resolved in a timely fashion and to a high standard Present issues and explanations to management (both written and oral) Demo key service functionality/offerings, as well as other member/client training requests Client Management: Internal / External Build strong relationship with 2nd Line Risk function. Build and maintain strong relationships with our member, client, middleware and SEF communities Escalation point for issues in the Production environment IT Systems Proactively monitor the performance of the production service and work with IT support to facilitate issue resolution, analyse problem root causes and communicate with members regarding issues and system outages. Participate in relevant UAT and quality gate exercises line releases in preparation for production releases Daily use of Murex, Middleware systems, and a range of in-house applications Projects/Non-BAU Partake in additional project work, to enhance the operational environment as well as support the business Regulatory/Member Reporting Daily and Periodic Regulatory Reporting submissions, reconciliations and trouble-shooting across the jurisdictions we are obligated to report in Oversight of systematic processes and management of manual elements to guarantee adherence to regulatory and Member reporting SLAs Candidate Profile / Key Skills Working Experience Experience in Market Risk Management in investment bank, CCP or similar financial organisation Education Degree qualified in a Business, Financial or similar and relevant discipline or equivalent Technical Skills Excellent knowledge of the full NDF/FXO product life cycle Excellent understanding of Risk management techniques. Knowledge of central clearing and the FX OTC bilateral market Excellent analytical, numerical and problem solving skills, with good attention to detail Ability to establish and maintain excellent relationships at all levels internally/externally Excellent computational skills such as MS Excel VBA programming and Python experience Soft Skills Excellent communication skills, both oral and written Proactive and driven Able to manage workload/priorities for themselves and the team, and ability to work to deadlines Comfortable being a key point of contact for senior management across departments and engage with Senior stakeholders LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject . If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
May 01, 2024
Full time
The ForexClear Business Risk team sits within the 1st line Risk team in ForexClear. The team is responsible for 1st level risk management and reporting, including monitoring of all aspect of market risk for ForexClear. The team is a hybrid of a traditional 1st line risk role as well as operations with a high level of involvement in client queries. The team is the first point of escalation for members, clients, trade sources and has the ultimate responsibility of ensuring a positive experience of LCH is provided in respect to the ForexClear service. The team works closely with all internal and external stakeholders. The team is responsible for monitoring the integrity o f the clearing platforms as well as the risk in the service. The team also oversees the BAU schedule and trade life-cycle events such as margin runs, portfolio compression, NDF fixings, trade settlement and portfolio transfers, covering the ForexClear service. The global team is the primary gate-keeper for the production environment and is responsible for incident management, troubleshooting and working closely with the change function to improve the existing platform, applying a Continuous Improvement approach to its process and control environment. The Business Risk team is the first line of defence against operational risk, and is responsible for the close scrutiny of KRIs and for highlighting emerging risk in conjunction with 2nd and 3rd line risk functions within LCH. Role Description This is an exciting opportunity for a manager to join an expanding Risk team, taking a leading role in ensuring a high standard of adherence to all day to day duties set out by local and global management. Leading the daily monitoring of the Risk in the ForexClear Service and reviewing accuracy of the risk model and requires strong data analysis skills. There are significant exposure to senior management the role would suit a highly motivated candidate with 5 years of experience in Risk Management. The role is also a highly visible across the company, working closely with broader Risk, Technology and the wider Business areas (Sales, Product, PMO, COO), and will require working closely with external partners such as IHS Markit, Traiana, and CLS, a key participant in the FXO service. The team runs a shift rotation as follow-the-sun model to ensure the smooth handover of responsibilities between Sydney, London and New York teams. Role Responsibilities Technical/Analytical Oversee operational processes such as trade receipt, NDF trade fixings, margin runs and margin calls and look to provide opportunities for automation Use MS Excel / Python to streamline processes and implement tactical solutions to enhance the control framework Gain strong understanding of margining and liability calculation Monitor execution of operational processes such as trade receipt, NDF trade fixings, market prices validation, margin runs and margin calls. Provide analysis and validation when required. Continuous monitoring of risk exposures. Understanding our risk management methodologies include initial margin model, stress testing and margin addons. Ensure the accuracy and effectiveness of data sources, pricing methodologies and curve building methodologies. Ensure that measures of liquidity and market behaviour are in place to quantify potential risks. Ensure that policies and procedures are applied consistently across products regardless of trade source of origin. Carry out and take responsibility for all aspects of the daily checklist, escalate any deviation from the schedule . Execute post-execution events such as portfolio transfers and compression activity. Communication /Presentation Skills Liaise with key stakeholders (both written and oral) to ensure member/client/matcher queries are resolved in a timely fashion and to a high standard Present issues and explanations to management (both written and oral) Demo key service functionality/offerings, as well as other member/client training requests Client Management: Internal / External Build strong relationship with 2nd Line Risk function. Build and maintain strong relationships with our member, client, middleware and SEF communities Escalation point for issues in the Production environment IT Systems Proactively monitor the performance of the production service and work with IT support to facilitate issue resolution, analyse problem root causes and communicate with members regarding issues and system outages. Participate in relevant UAT and quality gate exercises line releases in preparation for production releases Daily use of Murex, Middleware systems, and a range of in-house applications Projects/Non-BAU Partake in additional project work, to enhance the operational environment as well as support the business Regulatory/Member Reporting Daily and Periodic Regulatory Reporting submissions, reconciliations and trouble-shooting across the jurisdictions we are obligated to report in Oversight of systematic processes and management of manual elements to guarantee adherence to regulatory and Member reporting SLAs Candidate Profile / Key Skills Working Experience Experience in Market Risk Management in investment bank, CCP or similar financial organisation Education Degree qualified in a Business, Financial or similar and relevant discipline or equivalent Technical Skills Excellent knowledge of the full NDF/FXO product life cycle Excellent understanding of Risk management techniques. Knowledge of central clearing and the FX OTC bilateral market Excellent analytical, numerical and problem solving skills, with good attention to detail Ability to establish and maintain excellent relationships at all levels internally/externally Excellent computational skills such as MS Excel VBA programming and Python experience Soft Skills Excellent communication skills, both oral and written Proactive and driven Able to manage workload/priorities for themselves and the team, and ability to work to deadlines Comfortable being a key point of contact for senior management across departments and engage with Senior stakeholders LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject . If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a commitment to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It's how we've contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years! The ForexClear Business Risk team sits within the 1st line Risk team in ForexClear. The team is responsible for 1st level risk management and risk reporting, including monitoring of all aspect of the run of the ForexClear service. The team is in charge of the run of the service with a high level of involvement in client queries. The team is the first point of escalation for members and clients and has the ultimate responsibility of ensuring a positive experience of LCH is provided in respect to the ForexClear service. The team works closely with all internal and external partners. The team leads all aspects of the daily schedule and trade life-cycle events such as valuation and margin run, market data validation, portfolio compression, FX fixings, FX settlement and other market operations covering the ForexClear service. The team is global with presence in Australia and US, and is working closely with the change function to improve the existing platform, applying a Continuous Improvement and automation approach to its process and control environment. The Business Risk team is the first line of defence against risk, and is responsible for the close scrutiny of key risk indicators and for highlighting emerging risk in conjunction with 2nd and 3rd line risk functions within LCH. Role Description This is an exciting opportunity for a Senior Analyst to join an expanding Business Risk team, ensuring a high standard of adherence to all day to day duties set out by local and global management. Take a leading role in the daily monitoring of the Risk in the ForexClear Service and reviewing accuracy of the risk model and demonstrating strong data analysis skills. There are significant opportunities for exposure to senior management, the role would suit a highly motivated candidate with a strong interest in Risk Management and FX products. The role is also a highly visible across the company, working closely with broader Risk, Technology and the wider Business areas (Sales, Product, PMO, COO), and will require working closely with external partners such as CLS. Key responsibilities of the role: Risk monitoring Continuous monitoring of risk exposures. Review of risk methodologies include initial margin model, stress testing and margin addons. Ensure the accuracy and effectiveness of data sources, pricing methodologies and curve building methodologies. Develop a strong understanding of margining and liability calculation including VaR models and FX Pricing for NDF, NDO, FWD and FXO. Ensure that measures of liquidity and market behaviour are in place to quantify potential risks. Enhancement of daily processes and MI reporting using Tableau data visualisation. Monitor execution of operational processes such as trade receipt, NDF trade fixings, market prices validation, margin runs and margin calls. Provide analysis and validation when required. Ensure that policies and procedures are applied consistently across products regardless of trade source of origin. Operational Carry out and take responsibility for all aspects of the day to day monitoring of the service, escalate any deviation from the schedule. Carry out post-execution events such as portfolio transfers and compression activity. Complete operational processes that are not yet automated such as trade receipt, NDF trade fixings, margin runs and margin calls and look to provide opportunities for automation. Analyse data from automated processes to ensure strong controls and exception monitoring in place. Communication /Presentation Skills Liaise with key collaborators (both written and oral) to ensure member/client/matcher queries are resolved in a timely fashion and to a high standard Present issues and explanations to management (both written and oral) Demo key service functionality/offerings, as well as other member/client training requests Client Management: Internal / External Build and maintain strong relationships with our member and clients Assist handling queries with technology and middleware/SEF communities. Build strong relationship with 2nd Line Risk function. Escalation point for issues in the Production environment. Advise and monitor business impact resulting from an incident. IT Systems Proactively monitor the performance of the ForexClear service and work with IT support on issue resolution, analyse business impact and communicate with clients. Participate in relevant UAT and quality gate exercises line releases in preparation for production releases Daily use of Murex, Middleware systems, and a range of in-house applications Use MS Excel / Python to streamline processes and implement tactical solutions to enhance the control framework Projects/Non-BAU Partake in additional project work, to enhance the operational environment as well as support the business Early engagement in project deliveries following Agile methodology (Design and demo sessions) Regulatory/Member Reporting Daily and Periodic Regulatory Reporting submissions, reconciliations and trouble-shooting across the jurisdictions Oversight of systematic processes and management of manual elements to guarantee adherence to regulatory and Member reporting SLAs Experience and skills required: Working Experience 2 Years experience in Market Risk Management in investment bank, CCP or similar financial organisation an advantage Education Degree (or equivalent experience) qualified in a Business, Financial or similar and relevant subject area. Technical Skills Understanding of Risk Models Basic understanding of FX product life cycle Basic understanding of Risk management techniques. Some knowledge of central clearing and the FX OTC bilateral market Excellent analytical, numerical and problem solving skills, with good attention to detail Ability to establish and maintain excellent relationships at all levels internally/externally Computational skills such as MS Excel VBA programming and Python experience Soft Skills Excellent communication skills, both oral and written Proactive and driven Able to handle workload/priorities for themselves and the team, and ability to work to deadlines Comfortable being a key point of contact for senior management across departments and engage with senior business contacts LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject . If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
May 01, 2024
Full time
LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a commitment to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It's how we've contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years! The ForexClear Business Risk team sits within the 1st line Risk team in ForexClear. The team is responsible for 1st level risk management and risk reporting, including monitoring of all aspect of the run of the ForexClear service. The team is in charge of the run of the service with a high level of involvement in client queries. The team is the first point of escalation for members and clients and has the ultimate responsibility of ensuring a positive experience of LCH is provided in respect to the ForexClear service. The team works closely with all internal and external partners. The team leads all aspects of the daily schedule and trade life-cycle events such as valuation and margin run, market data validation, portfolio compression, FX fixings, FX settlement and other market operations covering the ForexClear service. The team is global with presence in Australia and US, and is working closely with the change function to improve the existing platform, applying a Continuous Improvement and automation approach to its process and control environment. The Business Risk team is the first line of defence against risk, and is responsible for the close scrutiny of key risk indicators and for highlighting emerging risk in conjunction with 2nd and 3rd line risk functions within LCH. Role Description This is an exciting opportunity for a Senior Analyst to join an expanding Business Risk team, ensuring a high standard of adherence to all day to day duties set out by local and global management. Take a leading role in the daily monitoring of the Risk in the ForexClear Service and reviewing accuracy of the risk model and demonstrating strong data analysis skills. There are significant opportunities for exposure to senior management, the role would suit a highly motivated candidate with a strong interest in Risk Management and FX products. The role is also a highly visible across the company, working closely with broader Risk, Technology and the wider Business areas (Sales, Product, PMO, COO), and will require working closely with external partners such as CLS. Key responsibilities of the role: Risk monitoring Continuous monitoring of risk exposures. Review of risk methodologies include initial margin model, stress testing and margin addons. Ensure the accuracy and effectiveness of data sources, pricing methodologies and curve building methodologies. Develop a strong understanding of margining and liability calculation including VaR models and FX Pricing for NDF, NDO, FWD and FXO. Ensure that measures of liquidity and market behaviour are in place to quantify potential risks. Enhancement of daily processes and MI reporting using Tableau data visualisation. Monitor execution of operational processes such as trade receipt, NDF trade fixings, market prices validation, margin runs and margin calls. Provide analysis and validation when required. Ensure that policies and procedures are applied consistently across products regardless of trade source of origin. Operational Carry out and take responsibility for all aspects of the day to day monitoring of the service, escalate any deviation from the schedule. Carry out post-execution events such as portfolio transfers and compression activity. Complete operational processes that are not yet automated such as trade receipt, NDF trade fixings, margin runs and margin calls and look to provide opportunities for automation. Analyse data from automated processes to ensure strong controls and exception monitoring in place. Communication /Presentation Skills Liaise with key collaborators (both written and oral) to ensure member/client/matcher queries are resolved in a timely fashion and to a high standard Present issues and explanations to management (both written and oral) Demo key service functionality/offerings, as well as other member/client training requests Client Management: Internal / External Build and maintain strong relationships with our member and clients Assist handling queries with technology and middleware/SEF communities. Build strong relationship with 2nd Line Risk function. Escalation point for issues in the Production environment. Advise and monitor business impact resulting from an incident. IT Systems Proactively monitor the performance of the ForexClear service and work with IT support on issue resolution, analyse business impact and communicate with clients. Participate in relevant UAT and quality gate exercises line releases in preparation for production releases Daily use of Murex, Middleware systems, and a range of in-house applications Use MS Excel / Python to streamline processes and implement tactical solutions to enhance the control framework Projects/Non-BAU Partake in additional project work, to enhance the operational environment as well as support the business Early engagement in project deliveries following Agile methodology (Design and demo sessions) Regulatory/Member Reporting Daily and Periodic Regulatory Reporting submissions, reconciliations and trouble-shooting across the jurisdictions Oversight of systematic processes and management of manual elements to guarantee adherence to regulatory and Member reporting SLAs Experience and skills required: Working Experience 2 Years experience in Market Risk Management in investment bank, CCP or similar financial organisation an advantage Education Degree (or equivalent experience) qualified in a Business, Financial or similar and relevant subject area. Technical Skills Understanding of Risk Models Basic understanding of FX product life cycle Basic understanding of Risk management techniques. Some knowledge of central clearing and the FX OTC bilateral market Excellent analytical, numerical and problem solving skills, with good attention to detail Ability to establish and maintain excellent relationships at all levels internally/externally Computational skills such as MS Excel VBA programming and Python experience Soft Skills Excellent communication skills, both oral and written Proactive and driven Able to handle workload/priorities for themselves and the team, and ability to work to deadlines Comfortable being a key point of contact for senior management across departments and engage with senior business contacts LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject . If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
Technical Support Engineer - 365, 2nd line, 3rd line, Technical Support, Citrix We are currently working with am ambitious and thriving start-up firm who provide a service as a "virtual CTO/IT Director". This firm have been growing at a very fast rate with a business model that is proving to be extremely succesfful as a result of their growth they have a strong pipeline of work and projects upcoming, because of this they require a new Technical Support Engineer (365, 2nd line, 3rd line, Technical Support, Citrix) to join their team on a permanent basis. This role works closely with the CTO and Senior Solutions Consultants on integration and support projects, as 1st and 2nd line is handled by an MSP this role will really be working way above a usual support role and getting involved in high level technical matters that would not normally be available. This is a very urgent hire due to the sheer volume of projects and work, they need someone very enthusiastic to come in and really throw themselves at the work and grab the technical opportunity with both hands. You will receive training in any new technologies previously exposed to (Intune, EUC etc) one of the main reasons for being office based is so as you can learn. To be considered for this Technical Support Engineer (365, 2nd line, 3rd line, Technical Support, Citrix) role you must have: At least 3-5 years working within a technical support position (2nd-3rd line) Expert knowledge on the O365 platform. Professional experience preferred but not necessary. Duties Deal with any issues from the Service Desk •Carry out onsite activities for support, installations and troubleshooting where it is not possible to fix remotely Provide ownership and innovation of the Service Desk and enable new features, improvements, and service level agreements. Assist and build all our internal support processes and documentation. Liaise with 3rd party vendors and triage support tickets between them and our customers. Ensure support tickets and incidents are dealt with in a timely manner and within agreed SLA's. Build and maintain relationships with 3rd party suppliers for services such as IaaS, managed printing and software vendors. Perform computer / server and software installations. Support the ongoing maintenance and stability of IT Services. Perform scheduled maintenance and other tasks, often outside of normal business hours. Ensure IT system, standards and procedures are maintained throughout the business. Carry out daily checks of our customers infrastructure, backups and monitoring and action accordingly. Help produce and maintain clear and accurate systems documentation for work undertaken by the IT team and in production of user guidance and instructions. Engage with various IT Projects. Proactively explore new technologies and investigate how they may be utilized with the company. Over time, as we expand we will look to develop a shift pattern to cover a 08:30 - 18:30 operating window with out of hours support as required. Support of Microsoft 365 and our cloud environments. Internal support for our non-technical staff.
May 01, 2024
Full time
Technical Support Engineer - 365, 2nd line, 3rd line, Technical Support, Citrix We are currently working with am ambitious and thriving start-up firm who provide a service as a "virtual CTO/IT Director". This firm have been growing at a very fast rate with a business model that is proving to be extremely succesfful as a result of their growth they have a strong pipeline of work and projects upcoming, because of this they require a new Technical Support Engineer (365, 2nd line, 3rd line, Technical Support, Citrix) to join their team on a permanent basis. This role works closely with the CTO and Senior Solutions Consultants on integration and support projects, as 1st and 2nd line is handled by an MSP this role will really be working way above a usual support role and getting involved in high level technical matters that would not normally be available. This is a very urgent hire due to the sheer volume of projects and work, they need someone very enthusiastic to come in and really throw themselves at the work and grab the technical opportunity with both hands. You will receive training in any new technologies previously exposed to (Intune, EUC etc) one of the main reasons for being office based is so as you can learn. To be considered for this Technical Support Engineer (365, 2nd line, 3rd line, Technical Support, Citrix) role you must have: At least 3-5 years working within a technical support position (2nd-3rd line) Expert knowledge on the O365 platform. Professional experience preferred but not necessary. Duties Deal with any issues from the Service Desk •Carry out onsite activities for support, installations and troubleshooting where it is not possible to fix remotely Provide ownership and innovation of the Service Desk and enable new features, improvements, and service level agreements. Assist and build all our internal support processes and documentation. Liaise with 3rd party vendors and triage support tickets between them and our customers. Ensure support tickets and incidents are dealt with in a timely manner and within agreed SLA's. Build and maintain relationships with 3rd party suppliers for services such as IaaS, managed printing and software vendors. Perform computer / server and software installations. Support the ongoing maintenance and stability of IT Services. Perform scheduled maintenance and other tasks, often outside of normal business hours. Ensure IT system, standards and procedures are maintained throughout the business. Carry out daily checks of our customers infrastructure, backups and monitoring and action accordingly. Help produce and maintain clear and accurate systems documentation for work undertaken by the IT team and in production of user guidance and instructions. Engage with various IT Projects. Proactively explore new technologies and investigate how they may be utilized with the company. Over time, as we expand we will look to develop a shift pattern to cover a 08:30 - 18:30 operating window with out of hours support as required. Support of Microsoft 365 and our cloud environments. Internal support for our non-technical staff.
3rd Line IT Support Engineer, Witney, £40,000pa - £44,000pa plus bonus & benefits: An exceptional opportunity has arisen for a 3rd Line IT Support Engineer to join a market leading organisation in Witney. Working in a small team, whose remit is to provide exceptional IT Support to this rapidly expanding business of over 100 employees across several Thames Valley locations, you will gain excellent experience across a range of desktop and infrastructure technology working closely with the Systems Manager and Head of IT. On a day-to-day basis, the successful 3rd Line IT Support Engineer will be responsible for providing 1st - 3rd Line Support and getting involved with a variety of project work. You will also act as an escalation point to the 1st and 2nd line helpdesk engineers. This is a great hands-on opportunity for a 3rd Line IT Support Engineer to either take the next step in their career or it would be a great side ways move for someone who wants to work local to the Witney area. About you: The successful 3rd Line IT Support Engineer will need previous experience in a 2nd/3rd line level role. You will need excellent communication skills, both over the phone and face to face with end users. The following skills and experience are required for this 3rd Line IT Support Engineer role: Knowledge of Microsoft Word, Excel, Outlook and ideally Adviser Office, Volume and Pulse dealing system Ability to work under pressure at times Office 365 Experience of administering MS Exchange and MS SQL Knowledge of VMware, VMware tools and virtual technologies Knowledge of Citrix (Desirable) Good working knowledge of Windows OS (server and client) Knowledge of servers, networking, firewall, UPS, desktops, laptops, thin clients and printers Understanding of Veeam backup and replication Our client is offering a competitive salary, annual company bonus, great office space, with great benefits such as share scheme, pension and private medical insurance. If you're a 2nd/3rd line level IT Support Engineer who is looking for an internal senior IT Support role covering Infrastructure, please drop Mark at MARS a copy of your CV. MARS Recruitment is an equal opportunities employer and positively welcomes applications from suitably qualified applicants regardless of race, colour, sex, marital status, national origin, religion, age, disability, or any other protected status. Suitable candidates for the role will be contacted within 3 working days, unfortunately if you haven't heard back in this time your application has been unsuccessful at this time. MARS Recruitment is a specialist Engineering & IT recruiter working in partnership with companies across the UK and offers services of both an Employment Business (for Temporary/Contract roles) and an Employment Agency (for Permanent roles).
May 01, 2024
Full time
3rd Line IT Support Engineer, Witney, £40,000pa - £44,000pa plus bonus & benefits: An exceptional opportunity has arisen for a 3rd Line IT Support Engineer to join a market leading organisation in Witney. Working in a small team, whose remit is to provide exceptional IT Support to this rapidly expanding business of over 100 employees across several Thames Valley locations, you will gain excellent experience across a range of desktop and infrastructure technology working closely with the Systems Manager and Head of IT. On a day-to-day basis, the successful 3rd Line IT Support Engineer will be responsible for providing 1st - 3rd Line Support and getting involved with a variety of project work. You will also act as an escalation point to the 1st and 2nd line helpdesk engineers. This is a great hands-on opportunity for a 3rd Line IT Support Engineer to either take the next step in their career or it would be a great side ways move for someone who wants to work local to the Witney area. About you: The successful 3rd Line IT Support Engineer will need previous experience in a 2nd/3rd line level role. You will need excellent communication skills, both over the phone and face to face with end users. The following skills and experience are required for this 3rd Line IT Support Engineer role: Knowledge of Microsoft Word, Excel, Outlook and ideally Adviser Office, Volume and Pulse dealing system Ability to work under pressure at times Office 365 Experience of administering MS Exchange and MS SQL Knowledge of VMware, VMware tools and virtual technologies Knowledge of Citrix (Desirable) Good working knowledge of Windows OS (server and client) Knowledge of servers, networking, firewall, UPS, desktops, laptops, thin clients and printers Understanding of Veeam backup and replication Our client is offering a competitive salary, annual company bonus, great office space, with great benefits such as share scheme, pension and private medical insurance. If you're a 2nd/3rd line level IT Support Engineer who is looking for an internal senior IT Support role covering Infrastructure, please drop Mark at MARS a copy of your CV. MARS Recruitment is an equal opportunities employer and positively welcomes applications from suitably qualified applicants regardless of race, colour, sex, marital status, national origin, religion, age, disability, or any other protected status. Suitable candidates for the role will be contacted within 3 working days, unfortunately if you haven't heard back in this time your application has been unsuccessful at this time. MARS Recruitment is a specialist Engineering & IT recruiter working in partnership with companies across the UK and offers services of both an Employment Business (for Temporary/Contract roles) and an Employment Agency (for Permanent roles).
I'm on the lookout for an Infrastructure Engineer to join my client in Cirencester, a company that is well-established and financially very secure The ideal person will be comfortable working in the office three days a week, with the potential for flexible scheduling to accommodate personal needs. They also provide free care parking. You'll become part of a technology team numbering around 20, embedded within a compact infrastructure unit currently comprising another infrastructure engineer and a helpdesk support engineer. This team is dedicated to supporting an internal user base of roughly 100., and they are now seeking an additional Infrastructure Engineer to join them. In this role, you'll be responsible for providing both 2nd and 3rd line engineering support, tackling technical incidents and issues across the company's IT network, servers, and desktop infrastructure. Your skill set should encompass the entire Microsoft 365 Suite and MS Azure, along with a deep knowledge of email security platforms, vulnerability management, and IT networking techniques. Their transition from a hybrid to a cloud-centric infrastructure is underway, making experience in hybrid environments particularly valuable. They are e in the process of upgrading their systems from Windows Server 2019 to the newer 2022 version, and expertise in networking - particularly with switches, routing, DNS, etc. - will be crucial. Your role will also involve contributing to key decisions about their infrastructure architecture, aiding in the development of a secure, modern workplace. They are embarking on a range of exciting projects, including the decommissioning of a whole host of legacy infrastructure and the adoption of new private cloud solutions. Part of your responsibilities will include the creation and management of detailed documentation covering infrastructure setups, operational processes, and guidelines. Additionally, you should possess the ability to demystify technical concepts for a non-technical audience. The perfect candidate will have several years of experience as an Infrastructure Engineer, with opportunities available to progress into more senior roles. You'll need to have solid experience of Microsoft 365 Suite and MS Azure and ideally have worked in a hybrid cloud environment previously. Salary is anywhere up to £50,000 depending on experience along with bonus, amazing pension, 25 days holiday, health cash plans and death in service. If you'd like to hear more please apply to Sam Miller at SR2 - Socially Responsible Recruitment.
May 01, 2024
Full time
I'm on the lookout for an Infrastructure Engineer to join my client in Cirencester, a company that is well-established and financially very secure The ideal person will be comfortable working in the office three days a week, with the potential for flexible scheduling to accommodate personal needs. They also provide free care parking. You'll become part of a technology team numbering around 20, embedded within a compact infrastructure unit currently comprising another infrastructure engineer and a helpdesk support engineer. This team is dedicated to supporting an internal user base of roughly 100., and they are now seeking an additional Infrastructure Engineer to join them. In this role, you'll be responsible for providing both 2nd and 3rd line engineering support, tackling technical incidents and issues across the company's IT network, servers, and desktop infrastructure. Your skill set should encompass the entire Microsoft 365 Suite and MS Azure, along with a deep knowledge of email security platforms, vulnerability management, and IT networking techniques. Their transition from a hybrid to a cloud-centric infrastructure is underway, making experience in hybrid environments particularly valuable. They are e in the process of upgrading their systems from Windows Server 2019 to the newer 2022 version, and expertise in networking - particularly with switches, routing, DNS, etc. - will be crucial. Your role will also involve contributing to key decisions about their infrastructure architecture, aiding in the development of a secure, modern workplace. They are embarking on a range of exciting projects, including the decommissioning of a whole host of legacy infrastructure and the adoption of new private cloud solutions. Part of your responsibilities will include the creation and management of detailed documentation covering infrastructure setups, operational processes, and guidelines. Additionally, you should possess the ability to demystify technical concepts for a non-technical audience. The perfect candidate will have several years of experience as an Infrastructure Engineer, with opportunities available to progress into more senior roles. You'll need to have solid experience of Microsoft 365 Suite and MS Azure and ideally have worked in a hybrid cloud environment previously. Salary is anywhere up to £50,000 depending on experience along with bonus, amazing pension, 25 days holiday, health cash plans and death in service. If you'd like to hear more please apply to Sam Miller at SR2 - Socially Responsible Recruitment.
We are looking to recruit an experienced 2nd / 3rd line engineer who has detailed experience of packaging software for deployment using SCCM and / or Intune. For clarity we are looking for people who have developed the packages ready for deployment. Ideally you will have done this with both SCCM and Intune, but an indepth knowledge of either will suffice. Our client is currently engaging in the roll out of Windows 11 across the organisation, they are also moving from SCCM to Intune as their preferred deployment tool. To be a success in this role in addition to a detailed knowledge of SCCM / Intune you will be accomplished at using PowerShell to build packages. In addition to your software packaging skills you will also have a broad knowledge of the desktop infrastructure environment and be able to provide 2nd / 3rd line support in a Microsoft environment that includes Windows 10 / 11, Active Directory, Exchange and Office 365 in an Azure environment. This is a hybrid role, you will expected to work in the office 1 or 2 days a week.This is an opportunity to join a small focussed team that provide software packaging capability and are part of the wider IT infrastructure support team. The organisation have an excellent reputation as an employer with a track record of investing in the training and development of their people. Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.
May 01, 2024
Full time
We are looking to recruit an experienced 2nd / 3rd line engineer who has detailed experience of packaging software for deployment using SCCM and / or Intune. For clarity we are looking for people who have developed the packages ready for deployment. Ideally you will have done this with both SCCM and Intune, but an indepth knowledge of either will suffice. Our client is currently engaging in the roll out of Windows 11 across the organisation, they are also moving from SCCM to Intune as their preferred deployment tool. To be a success in this role in addition to a detailed knowledge of SCCM / Intune you will be accomplished at using PowerShell to build packages. In addition to your software packaging skills you will also have a broad knowledge of the desktop infrastructure environment and be able to provide 2nd / 3rd line support in a Microsoft environment that includes Windows 10 / 11, Active Directory, Exchange and Office 365 in an Azure environment. This is a hybrid role, you will expected to work in the office 1 or 2 days a week.This is an opportunity to join a small focussed team that provide software packaging capability and are part of the wider IT infrastructure support team. The organisation have an excellent reputation as an employer with a track record of investing in the training and development of their people. Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.
But I'm a really good 2nd line engineer - can't I try and fix these 3rd line issues? But I want to progress! What you need is a company willing . No, urging! you to do more, learn more, and to progress your career. This Whiteley based IT Service Provider has proven experience in developing its staff, paying for and giving time to staff to complete certifications and offering career progression into new roles across the business. They'll work with you to improve your experience and give you exposure to work on delivery IT projects for their customers. 3rd Line IT Support Engineer £34,000 - £40,000 basic Whiteley Office Your New Challenge As an experienced 2nd line / 3rd line support engineer, you will be one of the most senior engineers on the busy service desk, providing IT support and ad hoc project delivery both remotely and onsite to their valued clients. This is a fantastic opportunity for an established 2nd line / 3rd line support engineer, to be given the platform needed to progress your career and get more involved in project delivery. You'll be supporting and delivering a range of IT solutions to a range of clients across Office 365, Azure, Intune, SharePoint, Windows Server, Hyper-V/VMWare, and networking technologies. The Business: With over 15 years under their belt, these guys know what they are doing and are experts within their fields. This growing IT Managed Service Provider isn't slowing down anytime soon. As they become more established, and well known across the South Coast, the business continues to grow, opening the door to many more internal opportunities. Internal progression is key to the business, so as it continues to grow, and their client base expands, the doors are opened to a range of career progression opportunities, and naturally salary increases. If you are a social butterfly, who loves to work as a team, and enjoy the occasional office banter, then this role is for you. You'll enjoy coming into the office every day, with convenient on-site parking, and a modern office, to help you rewind at lunch and after a long busy day in the office. About You: First and foremost, you should be an experienced 2nd line / 3rd line support engineer (or a blend of the two!), ideally from an MSP background. You should have some experience supporting Microsoft Technologies: Microsoft 365 & Office 365 Azure AD, Intune, SharePoint Windows 7 -10 Server 2008 - 2016 AD HyperV / VMware Networking - routing, switching, DNS, DHCP Desktop technologies Don't worry if you don't tick all the boxes, full training and support will be provided to help with along your journey. What next? For an informal chat, please call Kate Amos on 07596 _ 233 _ 048 or email kate com. Don't worry if your CV isn't up to date, we can deal with that later. Alternatively, if you do have an up to date CV, please click apply and I will look forward to reviewing your application.
May 01, 2024
Full time
But I'm a really good 2nd line engineer - can't I try and fix these 3rd line issues? But I want to progress! What you need is a company willing . No, urging! you to do more, learn more, and to progress your career. This Whiteley based IT Service Provider has proven experience in developing its staff, paying for and giving time to staff to complete certifications and offering career progression into new roles across the business. They'll work with you to improve your experience and give you exposure to work on delivery IT projects for their customers. 3rd Line IT Support Engineer £34,000 - £40,000 basic Whiteley Office Your New Challenge As an experienced 2nd line / 3rd line support engineer, you will be one of the most senior engineers on the busy service desk, providing IT support and ad hoc project delivery both remotely and onsite to their valued clients. This is a fantastic opportunity for an established 2nd line / 3rd line support engineer, to be given the platform needed to progress your career and get more involved in project delivery. You'll be supporting and delivering a range of IT solutions to a range of clients across Office 365, Azure, Intune, SharePoint, Windows Server, Hyper-V/VMWare, and networking technologies. The Business: With over 15 years under their belt, these guys know what they are doing and are experts within their fields. This growing IT Managed Service Provider isn't slowing down anytime soon. As they become more established, and well known across the South Coast, the business continues to grow, opening the door to many more internal opportunities. Internal progression is key to the business, so as it continues to grow, and their client base expands, the doors are opened to a range of career progression opportunities, and naturally salary increases. If you are a social butterfly, who loves to work as a team, and enjoy the occasional office banter, then this role is for you. You'll enjoy coming into the office every day, with convenient on-site parking, and a modern office, to help you rewind at lunch and after a long busy day in the office. About You: First and foremost, you should be an experienced 2nd line / 3rd line support engineer (or a blend of the two!), ideally from an MSP background. You should have some experience supporting Microsoft Technologies: Microsoft 365 & Office 365 Azure AD, Intune, SharePoint Windows 7 -10 Server 2008 - 2016 AD HyperV / VMware Networking - routing, switching, DNS, DHCP Desktop technologies Don't worry if you don't tick all the boxes, full training and support will be provided to help with along your journey. What next? For an informal chat, please call Kate Amos on 07596 _ 233 _ 048 or email kate com. Don't worry if your CV isn't up to date, we can deal with that later. Alternatively, if you do have an up to date CV, please click apply and I will look forward to reviewing your application.
Duties & Responsibilities: This role will encompass a range of responsibilities including but not limited to: Design, build, configure, install, test and managed a high availability and fault tolerant network andinfrastructure for the WAN, LAN, SAN, VPN networks. Supporting and inputting to infrastructure as code deployments in the cloud, working alongside DevOpsengineers. Client Details Everything about CSL is designed to keep our customers connected, secure and live. Simplicity, service and reliability have been at the heart of everything we do since CSL was founded in 1996. The sectors we work in and applications we connect are at the highest end of critical communications. Critical connectivity can be complex but we make it easy. Our partnerships with all the major Mobile Network Operators, Monitoring Centres and Installers, allows us to deliver complete end-to-end connectivity solutions. Whether it's 4G, IP, xDSL, or FTTC, we have the knowledge, expertise and ability to deliver the best combination for your connectivity requirements. Description Duties & Responsibilities: This role will encompass a range of responsibilities including but not limited to: Design, build, configure, install, test and managed a high availability and fault tolerant network andinfrastructure for the WAN, LAN, SAN, VPN networks. Supporting and inputting to infrastructure as code deployments in the cloud, working alongside DevOpsengineers. Supporting / maintaining / monitoring the automated / manual batch processes and all Operational tasks. Delivering proactive monitoring tools and systems to ensure internal reporting capability meets SLA for highavailability. Managing upgrades and security patch updates. Network optimisation. Capacity planning and performance monitoring. 2nd and 3rd line operational support. Provide technical consultancy as required. Security and protection tools, processes and systems. Enforcing and delivering change management and request fulfilment activities. Take ownership of incident and problem management projects. Management of Data Centres assets - space, equipment. Managing issues/risks and escalating as appropriate. Creating and maintaining support documentation. Managing / working with key 3rd party suppliers. Maintaining awareness of industry trends / new technology. Providing system backup capabilities. Provide support to junior team members. Expected to play key technical resources / technical lead roles in delivery of critical business projects. Take ownership of the request fulfilment. Profile Key Skills & Qualifications Sought: Site to Site IPsec Tunnels Client VPN Access An excellent understanding of networking principles. Cisco Routing Protocols (BGP and OSPF) Cisco Switches - Layer 3 and 2 (Cisco 9000 Series) Experience in FPR1000, FPR2000 series Firewalls, Cisco 4000 and 8000 Routers Essential - CCNP or CCIE Desirable - Understanding ITIL processes and Agile Methodology (Working in 2-week sprints), NetworkAutomation Job Offer 25 days holiday- Increasing with service Annual bonus and salary reviews Free onsite parking based at Croxley Park, Watford Working in an Internet of Things industry Hybrid working
May 01, 2024
Full time
Duties & Responsibilities: This role will encompass a range of responsibilities including but not limited to: Design, build, configure, install, test and managed a high availability and fault tolerant network andinfrastructure for the WAN, LAN, SAN, VPN networks. Supporting and inputting to infrastructure as code deployments in the cloud, working alongside DevOpsengineers. Client Details Everything about CSL is designed to keep our customers connected, secure and live. Simplicity, service and reliability have been at the heart of everything we do since CSL was founded in 1996. The sectors we work in and applications we connect are at the highest end of critical communications. Critical connectivity can be complex but we make it easy. Our partnerships with all the major Mobile Network Operators, Monitoring Centres and Installers, allows us to deliver complete end-to-end connectivity solutions. Whether it's 4G, IP, xDSL, or FTTC, we have the knowledge, expertise and ability to deliver the best combination for your connectivity requirements. Description Duties & Responsibilities: This role will encompass a range of responsibilities including but not limited to: Design, build, configure, install, test and managed a high availability and fault tolerant network andinfrastructure for the WAN, LAN, SAN, VPN networks. Supporting and inputting to infrastructure as code deployments in the cloud, working alongside DevOpsengineers. Supporting / maintaining / monitoring the automated / manual batch processes and all Operational tasks. Delivering proactive monitoring tools and systems to ensure internal reporting capability meets SLA for highavailability. Managing upgrades and security patch updates. Network optimisation. Capacity planning and performance monitoring. 2nd and 3rd line operational support. Provide technical consultancy as required. Security and protection tools, processes and systems. Enforcing and delivering change management and request fulfilment activities. Take ownership of incident and problem management projects. Management of Data Centres assets - space, equipment. Managing issues/risks and escalating as appropriate. Creating and maintaining support documentation. Managing / working with key 3rd party suppliers. Maintaining awareness of industry trends / new technology. Providing system backup capabilities. Provide support to junior team members. Expected to play key technical resources / technical lead roles in delivery of critical business projects. Take ownership of the request fulfilment. Profile Key Skills & Qualifications Sought: Site to Site IPsec Tunnels Client VPN Access An excellent understanding of networking principles. Cisco Routing Protocols (BGP and OSPF) Cisco Switches - Layer 3 and 2 (Cisco 9000 Series) Experience in FPR1000, FPR2000 series Firewalls, Cisco 4000 and 8000 Routers Essential - CCNP or CCIE Desirable - Understanding ITIL processes and Agile Methodology (Working in 2-week sprints), NetworkAutomation Job Offer 25 days holiday- Increasing with service Annual bonus and salary reviews Free onsite parking based at Croxley Park, Watford Working in an Internet of Things industry Hybrid working
Nigel Wright Recruitment
Sunderland, Tyne And Wear
THE OPPORTUNITYI am delighted to be partnering one of the region's leading and growing wealth management advisors in the search for a Senior IT Support Engineer. Bridging the gap between 2nd line service desk support and infrastructure team you'll serve as an escalation point to the service desk team. This is a business who offer progression opportunities and learning opportunities. Salary: £35,000Location: Doxford Park, Tyne & WearHybrid working: No. this role requires you to be on site.Working Hours: 37.5 hours per week, Monday - Friday DAY TO DAY RESPONSIBILITIESAs a senior figure within the team you'll play a pivotal role in delivering high-quality technical support.Key responsibilities include: Managing incident queues efficiently to ensure timely resolution. Providing 2nd and 3rd line technical support, resolving complex issues. Offering technical escalation support. Delivering user support via multiple channels. Recording hardware details accurately in our Asset Management System. Taking ownership of incidents and requests, escalating when necessary. YOUR SKILLS & EXPERIENCEYou'll have 3-4 years' experience working with 2nd line fixes in a Service Desk role and you are now looking to move up in order to take on an extra degree of leadership and responsibility.To excel in this role, you should possess: Technical aptitude in Microsoft 365 environments, with an interest in Azure Cloud. Managing security software like antivirus and handle networking setups like VLANs and web filtering. Experience mentoring junior team members. Ability to thrive in a fast-paced environment with a proactive attitude. Strong decision-making skills and awareness of ITIL and security principles. Key Requirements: Prioritise and solve problems efficiently to minimise downtime. Provide excellent customer service. Proficiency in Microsoft technologies and cloud environments. Expertise in networking setups and security software management. Maintain end-user devices and ensure their optimal functionality. Collaborate effectively with colleagues and external partners. Understanding of networking principles and infrastructure components. Proven track record in managing vulnerabilities and maintaining system security. Hold relevant certifications such as Microsoft Azure Fundamentals / Administrator, or ITIL v4 Foundation. If you're looking for an engaging position offering technical proficiency and leadership prospects, this role might be the ideal fit for you
May 01, 2024
Full time
THE OPPORTUNITYI am delighted to be partnering one of the region's leading and growing wealth management advisors in the search for a Senior IT Support Engineer. Bridging the gap between 2nd line service desk support and infrastructure team you'll serve as an escalation point to the service desk team. This is a business who offer progression opportunities and learning opportunities. Salary: £35,000Location: Doxford Park, Tyne & WearHybrid working: No. this role requires you to be on site.Working Hours: 37.5 hours per week, Monday - Friday DAY TO DAY RESPONSIBILITIESAs a senior figure within the team you'll play a pivotal role in delivering high-quality technical support.Key responsibilities include: Managing incident queues efficiently to ensure timely resolution. Providing 2nd and 3rd line technical support, resolving complex issues. Offering technical escalation support. Delivering user support via multiple channels. Recording hardware details accurately in our Asset Management System. Taking ownership of incidents and requests, escalating when necessary. YOUR SKILLS & EXPERIENCEYou'll have 3-4 years' experience working with 2nd line fixes in a Service Desk role and you are now looking to move up in order to take on an extra degree of leadership and responsibility.To excel in this role, you should possess: Technical aptitude in Microsoft 365 environments, with an interest in Azure Cloud. Managing security software like antivirus and handle networking setups like VLANs and web filtering. Experience mentoring junior team members. Ability to thrive in a fast-paced environment with a proactive attitude. Strong decision-making skills and awareness of ITIL and security principles. Key Requirements: Prioritise and solve problems efficiently to minimise downtime. Provide excellent customer service. Proficiency in Microsoft technologies and cloud environments. Expertise in networking setups and security software management. Maintain end-user devices and ensure their optimal functionality. Collaborate effectively with colleagues and external partners. Understanding of networking principles and infrastructure components. Proven track record in managing vulnerabilities and maintaining system security. Hold relevant certifications such as Microsoft Azure Fundamentals / Administrator, or ITIL v4 Foundation. If you're looking for an engaging position offering technical proficiency and leadership prospects, this role might be the ideal fit for you
In Technology Group Limited
Gateshead, Tyne And Wear
3rd Line IT Support Technician Gateshead (Newcastle) £30,000 - £45,000 Are you an experienced IT professional looking for a challenging role in a dynamic environment? Join our client, a leading Managed Service Provider, as a 3rd-line IT Support Engineer in the vibrant city of Newcastle. As a 3rd Line IT Support Engineer, you will play a crucial role in ensuring the seamless operation of their clients' IT environments. You will be responsible for providing advanced technical support, and troubleshooting complex issues. Day-to-Day: Act as a senior point of contact for escalated technical issues from 1st and 2nd line support. Diagnose and resolve complex hardware, software, and networking issues. Provide expert-level support for Windows Server, Active Directory, and other enterprise-level technologies. Collaborate with clients to understand their business needs and recommend strategic IT solutions. Contribute to the planning and execution of IT projects, including migrations and upgrades. Tech Stack: Proven experience in a 3rd line IT support role within an MSP environment. In-depth knowledge of Windows Server, Active Directory, and virtualization technologies (VMware/Hyper-V). Strong networking skills, including experience with routers, switches, and firewalls. Relevant IT certifications (e.g., MCSE, VMware Certified Professional) are advantageous. Excellent communication and problem-solving skills. Benefits: Opportunities for professional development and certifications. A supportive and inclusive work environment. Exposure to a diverse range of IT projects. A total of 31 days paid annual leave. If you're interested in hearing more or would like to apply - then hit apply now. If you have any questions, you can reach me on 0191. 249. 3639 com. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
May 01, 2024
Full time
3rd Line IT Support Technician Gateshead (Newcastle) £30,000 - £45,000 Are you an experienced IT professional looking for a challenging role in a dynamic environment? Join our client, a leading Managed Service Provider, as a 3rd-line IT Support Engineer in the vibrant city of Newcastle. As a 3rd Line IT Support Engineer, you will play a crucial role in ensuring the seamless operation of their clients' IT environments. You will be responsible for providing advanced technical support, and troubleshooting complex issues. Day-to-Day: Act as a senior point of contact for escalated technical issues from 1st and 2nd line support. Diagnose and resolve complex hardware, software, and networking issues. Provide expert-level support for Windows Server, Active Directory, and other enterprise-level technologies. Collaborate with clients to understand their business needs and recommend strategic IT solutions. Contribute to the planning and execution of IT projects, including migrations and upgrades. Tech Stack: Proven experience in a 3rd line IT support role within an MSP environment. In-depth knowledge of Windows Server, Active Directory, and virtualization technologies (VMware/Hyper-V). Strong networking skills, including experience with routers, switches, and firewalls. Relevant IT certifications (e.g., MCSE, VMware Certified Professional) are advantageous. Excellent communication and problem-solving skills. Benefits: Opportunities for professional development and certifications. A supportive and inclusive work environment. Exposure to a diverse range of IT projects. A total of 31 days paid annual leave. If you're interested in hearing more or would like to apply - then hit apply now. If you have any questions, you can reach me on 0191. 249. 3639 com. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Your new company Hays are working for an established organisation in the Bristol area to support in the recruitment of a Senior IT Engineer. The role is paying up to £55,000pa, offers hybrid working and is offered on an initial fixed term contract for 18 months. Your new role In the role you'll work closely with the IT operations manager in a varied role to support 2nd / 3rd line IT support & infrastructure requests, but also be responsible for line management of junior IT support engineers. This is a team of two and you'll be responsible for the day-to-day operations and also act as an escalation point when necessary. You'll act as a point of knowledge across the corporate IT environment across server, network and desktop / hardware. You'll work with the wider IT directorate on project-based work and wider teams across the organisation, so you will need good stakeholder skills. What you'll need to succeed To be considered, you will need good technical skills across windows, desktop and application support, you'll need exposure to the M365 suite and tablet / mobile device management. You'll have exposure to dealing with escalations from a help desk and end user services. You'll need to have experience leading and mentoring small teams and be comfortable with management / IT operations. What you'll get in return In return, you'll work for a fantastic organisation in an interesting and varied role, you'll receive a competitive salary depending on experience up to £55,000pa and have flexibility of hybrid working (50/50 on site / from home). The role is a fixed term contract for 18 months but has a chance of extending / going permanent at the end. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
May 01, 2024
Full time
Your new company Hays are working for an established organisation in the Bristol area to support in the recruitment of a Senior IT Engineer. The role is paying up to £55,000pa, offers hybrid working and is offered on an initial fixed term contract for 18 months. Your new role In the role you'll work closely with the IT operations manager in a varied role to support 2nd / 3rd line IT support & infrastructure requests, but also be responsible for line management of junior IT support engineers. This is a team of two and you'll be responsible for the day-to-day operations and also act as an escalation point when necessary. You'll act as a point of knowledge across the corporate IT environment across server, network and desktop / hardware. You'll work with the wider IT directorate on project-based work and wider teams across the organisation, so you will need good stakeholder skills. What you'll need to succeed To be considered, you will need good technical skills across windows, desktop and application support, you'll need exposure to the M365 suite and tablet / mobile device management. You'll have exposure to dealing with escalations from a help desk and end user services. You'll need to have experience leading and mentoring small teams and be comfortable with management / IT operations. What you'll get in return In return, you'll work for a fantastic organisation in an interesting and varied role, you'll receive a competitive salary depending on experience up to £55,000pa and have flexibility of hybrid working (50/50 on site / from home). The role is a fixed term contract for 18 months but has a chance of extending / going permanent at the end. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Job Title: Senior Technical Engineer Location: Northwich, Cheshire Job Type: Office & Field based Salary: Up to £40,000 DOE Our client, an award winning Managed Service Provider based in the heart of Cheshire are expanding their growing team and are on the lookout to employ a Senior Technical Engineer. The company provide IT Support to clients within Cheshire and the North West including cloud services, cyber security, software development and business continuity. Benefits: Free parking on site 28 days annual leave Company van provided Fuel card or mileage covered Collaborative team environment Technical Skills Required: MS stack, Active Directory and 365 services, Azure VMware / Hyper-V - Creating VMs, installed etc Networking - Routing, switches, firewalls - protocols, configurations, installs WAN, LAN, DNS, DHCP, TCP/IP Project experience Carried out or assisted with IT audits Responsibilities: Audit new customers IT, produce reports and discuss findings and recommendations Work on client and company projects (previous project experience essential) Diagnose software & hardware issues Provide exceptional standard of customer service, efficiently responding to enquiries, maintaining contact and logging results. Work in a collaborative team, giving help to colleagues when required Abide by companies policies and procedures Be professional, a team player, willingness to learn and great communication skills Highly Desired: MSP Background / previous experience Obtained Microsoft Certifications Strong project background Additional pay can also be obtained through on call working (1 week in 4 on call) and occasional weekend work to bump up your salary! You must be a team player, organised, have strong problem solving skills, be willing to travel to customer sites and help junior members of staff. If the above skills match your current profile and you are interested in the position, please apply for immediate consideration! Key Skills: Senior IT Engineer, 2nd/3rd Line Engineer, Senior Technical Support, 3rd Line IT Support, 2nd Line IT Engineer, Technical Engineer, Snr Tech Engineer In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
May 01, 2024
Full time
Job Title: Senior Technical Engineer Location: Northwich, Cheshire Job Type: Office & Field based Salary: Up to £40,000 DOE Our client, an award winning Managed Service Provider based in the heart of Cheshire are expanding their growing team and are on the lookout to employ a Senior Technical Engineer. The company provide IT Support to clients within Cheshire and the North West including cloud services, cyber security, software development and business continuity. Benefits: Free parking on site 28 days annual leave Company van provided Fuel card or mileage covered Collaborative team environment Technical Skills Required: MS stack, Active Directory and 365 services, Azure VMware / Hyper-V - Creating VMs, installed etc Networking - Routing, switches, firewalls - protocols, configurations, installs WAN, LAN, DNS, DHCP, TCP/IP Project experience Carried out or assisted with IT audits Responsibilities: Audit new customers IT, produce reports and discuss findings and recommendations Work on client and company projects (previous project experience essential) Diagnose software & hardware issues Provide exceptional standard of customer service, efficiently responding to enquiries, maintaining contact and logging results. Work in a collaborative team, giving help to colleagues when required Abide by companies policies and procedures Be professional, a team player, willingness to learn and great communication skills Highly Desired: MSP Background / previous experience Obtained Microsoft Certifications Strong project background Additional pay can also be obtained through on call working (1 week in 4 on call) and occasional weekend work to bump up your salary! You must be a team player, organised, have strong problem solving skills, be willing to travel to customer sites and help junior members of staff. If the above skills match your current profile and you are interested in the position, please apply for immediate consideration! Key Skills: Senior IT Engineer, 2nd/3rd Line Engineer, Senior Technical Support, 3rd Line IT Support, 2nd Line IT Engineer, Technical Engineer, Snr Tech Engineer In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Senior/2nd/3rd Line IT Technical Support Analyst Permanent (Competitive Salary)Edinburgh (Hybrid Working)Posted 25/04/24CVs by AsapStart Date Apr - Jul 24 Meraki Talent's renewable energy client is looking to recruit aSenior/2nd/3rd Line IT Technical Support Analyst to join the company. The organisation has been on an upwards trajectory and has an exceptional appetite for growth and diversification within the renewable energy space and expanding into different global territories and technologies. As a Senior IT Support Engineer your role will be to oversee the Infrastructure Operation & Support, providing expert guidance to the IT support team and ensuring smooth functioning of key IT systems and services organization-wide. They are looking for someone who comes from a Microsoft 365 background in Infrastructure or senior IT Support positions. Responsibilities of the Senior/2nd/3rd Line IT Technical Support Analyst Provide advanced support and administration for Microsoft 365/Azure Services Maintain cloud infrastructure Implement security and compliance frameworks Install, migrate, and manage Windows Server and Desktop Operating Systems Employ automation and scripting (PowerShell, Bash, Python, etc.) Resolve end-user issues through troubleshooting and offer application support Experience of the Senior/2nd/3rd Line IT Technical Support Analyst Experience in an Infrastructure or senior IT Support Position Demonstrated expertise in Microsoft 365 environment Ideally and understanding of Azure Strong Communication skills and ability to provide solutions in a professional and organized manner Rory wants: IT Support, IT Engineer, M365, Azure, Microsoft Please see our website page headed (eg) 'Privacy Notice' for an explanation about how we use information we collect about you'
May 01, 2024
Full time
Senior/2nd/3rd Line IT Technical Support Analyst Permanent (Competitive Salary)Edinburgh (Hybrid Working)Posted 25/04/24CVs by AsapStart Date Apr - Jul 24 Meraki Talent's renewable energy client is looking to recruit aSenior/2nd/3rd Line IT Technical Support Analyst to join the company. The organisation has been on an upwards trajectory and has an exceptional appetite for growth and diversification within the renewable energy space and expanding into different global territories and technologies. As a Senior IT Support Engineer your role will be to oversee the Infrastructure Operation & Support, providing expert guidance to the IT support team and ensuring smooth functioning of key IT systems and services organization-wide. They are looking for someone who comes from a Microsoft 365 background in Infrastructure or senior IT Support positions. Responsibilities of the Senior/2nd/3rd Line IT Technical Support Analyst Provide advanced support and administration for Microsoft 365/Azure Services Maintain cloud infrastructure Implement security and compliance frameworks Install, migrate, and manage Windows Server and Desktop Operating Systems Employ automation and scripting (PowerShell, Bash, Python, etc.) Resolve end-user issues through troubleshooting and offer application support Experience of the Senior/2nd/3rd Line IT Technical Support Analyst Experience in an Infrastructure or senior IT Support Position Demonstrated expertise in Microsoft 365 environment Ideally and understanding of Azure Strong Communication skills and ability to provide solutions in a professional and organized manner Rory wants: IT Support, IT Engineer, M365, Azure, Microsoft Please see our website page headed (eg) 'Privacy Notice' for an explanation about how we use information we collect about you'
Job Title: Application Support Team Leader Location: Remote, UK-based Salary: £55,000 About Us: Join this revolutionary SaaS provider's team, where you'll lead a dynamic group delivering exceptional technical support to both our valued customers and internal staff. We're seeking an individual with a blend of technical expertise, leadership prowess, and a customer-centric mindset to spearhead our Application Team. Responsibilities: As the Application Support Team Leader, you will: Take ownership of, manage, and resolve queries and incidents reported to the application team. Lead a team of 3 Application Engineers Provide timely and efficient 1st and 2nd line support to both customers and staff, ensuring SLAs are met. Promptly triage application team tickets, offering solutions or workarounds to incidents, problems, and requests. Analyze and diagnose issues to identify root causes, implementing solutions or escalating when necessary. Meet KPIs and SLA thresholds, working to reduce overall incident and request counts. Manage potential safety and major incidents throughout their lifecycle, maintaining logs of critical incidents. Collaborate with third parties such as vendors and subject matter experts for 3rd line support. Coordinate with the Delivery Manager and customers for product updates and changes. Identify and support process optimization opportunities, contributing to the implementation of proposed solutions. Maintain exceptional customer service skills, ensuring positive user experiences. Contribute to service management process improvement and product enhancement initiatives. Collaborate with team members to maintain organizational knowledge databases. Maintain accurate documentation of incidents, requests, resolutions, and procedures. Produce application team performance metrics and KPI reports for senior management and clients. Provide technical assistance and training to users on various software applications and tools. Conduct weekly Application Team review meetings, providing constructive feedback to team members. Develop and implement training programs to enhance the team's technical skills. Collaborate with other departments to improve cross-functional communication. Skills & Experience: Essential: Experience mentoring and guiding team members, preferably in an Application Team leadership role. Experience working in an ITIL environment Demonstrable troubleshooting skills at various support levels. Experience within a Software Development Environment and understanding of SDLC. Experience supporting bespoke application environments and familiarity with relevant technologies. SQL server/SQL query knowledge. Strong communication and interpersonal skills. Customer-focused attitude with a desire to support and resolve customer issues. Ability to take ownership of tasks independently and collaboratively. Ability to multitask and prioritize effectively. Experience with IT service management and project management tools. Benefits: Competitive Salary: Up to £55,000 Flexible Working Hours Remote Work Professional Development Health and Well-being Generous Annual Leave: 34 Days Pension Scheme Employee Assistance Program Social Events: Join regular team-building activities, social events Interested to know more? Please APPLY immediately.
May 01, 2024
Full time
Job Title: Application Support Team Leader Location: Remote, UK-based Salary: £55,000 About Us: Join this revolutionary SaaS provider's team, where you'll lead a dynamic group delivering exceptional technical support to both our valued customers and internal staff. We're seeking an individual with a blend of technical expertise, leadership prowess, and a customer-centric mindset to spearhead our Application Team. Responsibilities: As the Application Support Team Leader, you will: Take ownership of, manage, and resolve queries and incidents reported to the application team. Lead a team of 3 Application Engineers Provide timely and efficient 1st and 2nd line support to both customers and staff, ensuring SLAs are met. Promptly triage application team tickets, offering solutions or workarounds to incidents, problems, and requests. Analyze and diagnose issues to identify root causes, implementing solutions or escalating when necessary. Meet KPIs and SLA thresholds, working to reduce overall incident and request counts. Manage potential safety and major incidents throughout their lifecycle, maintaining logs of critical incidents. Collaborate with third parties such as vendors and subject matter experts for 3rd line support. Coordinate with the Delivery Manager and customers for product updates and changes. Identify and support process optimization opportunities, contributing to the implementation of proposed solutions. Maintain exceptional customer service skills, ensuring positive user experiences. Contribute to service management process improvement and product enhancement initiatives. Collaborate with team members to maintain organizational knowledge databases. Maintain accurate documentation of incidents, requests, resolutions, and procedures. Produce application team performance metrics and KPI reports for senior management and clients. Provide technical assistance and training to users on various software applications and tools. Conduct weekly Application Team review meetings, providing constructive feedback to team members. Develop and implement training programs to enhance the team's technical skills. Collaborate with other departments to improve cross-functional communication. Skills & Experience: Essential: Experience mentoring and guiding team members, preferably in an Application Team leadership role. Experience working in an ITIL environment Demonstrable troubleshooting skills at various support levels. Experience within a Software Development Environment and understanding of SDLC. Experience supporting bespoke application environments and familiarity with relevant technologies. SQL server/SQL query knowledge. Strong communication and interpersonal skills. Customer-focused attitude with a desire to support and resolve customer issues. Ability to take ownership of tasks independently and collaboratively. Ability to multitask and prioritize effectively. Experience with IT service management and project management tools. Benefits: Competitive Salary: Up to £55,000 Flexible Working Hours Remote Work Professional Development Health and Well-being Generous Annual Leave: 34 Days Pension Scheme Employee Assistance Program Social Events: Join regular team-building activities, social events Interested to know more? Please APPLY immediately.