Your new company Hays are working with an established organisation to support with the recruitment of a Senior 2nd Line Engineer vacancy to join their Portbury office. The role will be 5 days on site due to the hands-on hardware / desktop support nature of the role and will pay between £30,000 - £37,000pa depending on experience. The organisation offers fantastic development and progression opportunity internally and are known for the ethical and sustainable practices. There may be some on-site travel to the HQ in Wiltshire. Your new role Within the role you will be based at the organisation's secondary office location (Portbury) as the main on-site IT Technician whilst working with the wider IT infrastructure team and manager (based in the Wiltshire HQ) to support the business's operations and support the users. You will provide technical expertise across hardware and desktop support, whilst also supporting the service desk with software and application troubleshooting. You'll provide break-fix support in a Mac / Microsoft environment for desktops, laptops, mobile devices and other niche hardware. You'll also support with technical administration for the M365 stack, windows server and basic networking. What you'll need to succeed To be considered for this role you will need to have worked in a similar 2nd line desktop / IT support role with excellent customer services skills. You must be able to work under pressure, and be able to manage a busy workload. Ideally you will have a passion for IT, with a desire to upskill and progress within the role. You will also need to be happy working in an independent role without direct on-site supervision. What you'll get in return In return you will receive a competitive salary up to £37,000pa depending on experience, you will have the opportunity to work for a well-known, established business and be exposed to working with technical specialists, with the opportunity to up skill and progress internally. You will need to be able to get on site 5 days per week in Trowbridge HQ. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Mar 29, 2024
Full time
Your new company Hays are working with an established organisation to support with the recruitment of a Senior 2nd Line Engineer vacancy to join their Portbury office. The role will be 5 days on site due to the hands-on hardware / desktop support nature of the role and will pay between £30,000 - £37,000pa depending on experience. The organisation offers fantastic development and progression opportunity internally and are known for the ethical and sustainable practices. There may be some on-site travel to the HQ in Wiltshire. Your new role Within the role you will be based at the organisation's secondary office location (Portbury) as the main on-site IT Technician whilst working with the wider IT infrastructure team and manager (based in the Wiltshire HQ) to support the business's operations and support the users. You will provide technical expertise across hardware and desktop support, whilst also supporting the service desk with software and application troubleshooting. You'll provide break-fix support in a Mac / Microsoft environment for desktops, laptops, mobile devices and other niche hardware. You'll also support with technical administration for the M365 stack, windows server and basic networking. What you'll need to succeed To be considered for this role you will need to have worked in a similar 2nd line desktop / IT support role with excellent customer services skills. You must be able to work under pressure, and be able to manage a busy workload. Ideally you will have a passion for IT, with a desire to upskill and progress within the role. You will also need to be happy working in an independent role without direct on-site supervision. What you'll get in return In return you will receive a competitive salary up to £37,000pa depending on experience, you will have the opportunity to work for a well-known, established business and be exposed to working with technical specialists, with the opportunity to up skill and progress internally. You will need to be able to get on site 5 days per week in Trowbridge HQ. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Ernest Gordon Recruitment Limited
North Walsham, Norfolk
CAD Technician (AutoCAD)North Walsham£25,000 - £35,000 + 33 days holiday + Progression + Company BenefitsAre you a CAD Technician or similar who is proficient in 2D AutoCAD looking for a varied and exciting role within a fast-growing company that offers on the job training and progression opportunities all the way to Directorship?This fast growing and ambitious company, established since 1977, Manufacture and Install a range of bespoke products including processing systems and storage facilities. Since completing their first turnkey animal feed mill project in 2000, they have now become the UK leaders within the process and milling industry and are looking to double in size in the next 5 years.In this exciting and varied role, you will be designing and creating detailed drawings for a wide range of bespoke projects such as silos, mills, belt elevators and structural steelwork. You will work closely with other departments including manufacturing and customers to ensure a clear understanding of the projects, and seeing the project from conception through to completion with opportunities to learn from Senior members of the team and continually progress as the current MD did, beginning his career in the company as an Apprentice.This dynamic and varied role would suit a CAD technician or similar who is proficient in 2D AutoCAD who is looking to join a fast growing company who offer on the job training and exciting progression opportunities all the way to Directorship.The Role: Designing and creating detailed drawings for manufacture Creating plant layouts using 2D AutoCAD Overseeing the successful manufacture and installation of bespoke projects Progress opportunities all the way to Directorship The Person: CAD Technician or similar Proficient in 2D AutoCAD Commutable to North Walsham CAD, Technician, AutoCAD, Bespoke, Projects, Manufacture, Design, Fabricate, Install, Progression, Training, Company Benefits, North WalshamReference Number: BBBH12684If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set.Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
Mar 29, 2024
Full time
CAD Technician (AutoCAD)North Walsham£25,000 - £35,000 + 33 days holiday + Progression + Company BenefitsAre you a CAD Technician or similar who is proficient in 2D AutoCAD looking for a varied and exciting role within a fast-growing company that offers on the job training and progression opportunities all the way to Directorship?This fast growing and ambitious company, established since 1977, Manufacture and Install a range of bespoke products including processing systems and storage facilities. Since completing their first turnkey animal feed mill project in 2000, they have now become the UK leaders within the process and milling industry and are looking to double in size in the next 5 years.In this exciting and varied role, you will be designing and creating detailed drawings for a wide range of bespoke projects such as silos, mills, belt elevators and structural steelwork. You will work closely with other departments including manufacturing and customers to ensure a clear understanding of the projects, and seeing the project from conception through to completion with opportunities to learn from Senior members of the team and continually progress as the current MD did, beginning his career in the company as an Apprentice.This dynamic and varied role would suit a CAD technician or similar who is proficient in 2D AutoCAD who is looking to join a fast growing company who offer on the job training and exciting progression opportunities all the way to Directorship.The Role: Designing and creating detailed drawings for manufacture Creating plant layouts using 2D AutoCAD Overseeing the successful manufacture and installation of bespoke projects Progress opportunities all the way to Directorship The Person: CAD Technician or similar Proficient in 2D AutoCAD Commutable to North Walsham CAD, Technician, AutoCAD, Bespoke, Projects, Manufacture, Design, Fabricate, Install, Progression, Training, Company Benefits, North WalshamReference Number: BBBH12684If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set.Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
Role: Project Manager Cabling Location: Widnes Salary: 35,000- 40,000 We are seeking an experienced Network & IT Cabling Project Manager or Installation Engineer who would like to move into a Project Management position to join our team. In this role, you will be responsible for overseeing a range of installations, including Cat5e, Cat6, Cat6a, telephony, and fibre optics in various environments. You will need to work efficiently under tight deadlines to ensure that all tasks are completed to meet expectations. To be considered for this role, you must have a number of years of experience within the industry, along with a technical understanding of network cabling and installations. Project Management experience for cabling projects is preferable but our client is also considering technical installers who want to move into Project Management. You must also be comfortable attending customer meetings, representing the business professionally, and with a professional mindset. Responsibilities: Take responsibility of the roll out of Wi-Fi and cabling systems to a range of environments Manage engineers on site and correctly delegate appropriate responsibilities depending on engineer expertise and workload Lead and manage cabling projects from initiation to completion, ensuring adherence to project specifications, timelines, and budget. Collaborate with clients, architects, engineers, and internal teams to gather project requirements and develop detailed project plans. Conduct site surveys to assess cabling needs, determine resource requirements, and provide accurate cost estimates. Manage project resources, including technicians, subcontractors, and equipment, to ensure efficient project execution. Coordinate project scheduling, procurement of materials, and equipment to meet project milestones. Monitor project progress, identify potential risks or issues, and implement proactive measures to mitigate them. Provide regular project status updates and reports to stakeholders, ensuring effective communication and transparency throughout the project lifecycle. Benefits: 25 days Holidays + Bank Holidays Hybrid working Certifications paid for Career path will be planned out for you to develop into senior roles Monday-Friday 9-5 working hours no weekends Opportunity for hybrid working in the future Bonus scheme coming soon to the business If you are interested in this opportunity and meet the requirements, please submit your CV and a cover letter. We look forward to hearing from you. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Mar 29, 2024
Full time
Role: Project Manager Cabling Location: Widnes Salary: 35,000- 40,000 We are seeking an experienced Network & IT Cabling Project Manager or Installation Engineer who would like to move into a Project Management position to join our team. In this role, you will be responsible for overseeing a range of installations, including Cat5e, Cat6, Cat6a, telephony, and fibre optics in various environments. You will need to work efficiently under tight deadlines to ensure that all tasks are completed to meet expectations. To be considered for this role, you must have a number of years of experience within the industry, along with a technical understanding of network cabling and installations. Project Management experience for cabling projects is preferable but our client is also considering technical installers who want to move into Project Management. You must also be comfortable attending customer meetings, representing the business professionally, and with a professional mindset. Responsibilities: Take responsibility of the roll out of Wi-Fi and cabling systems to a range of environments Manage engineers on site and correctly delegate appropriate responsibilities depending on engineer expertise and workload Lead and manage cabling projects from initiation to completion, ensuring adherence to project specifications, timelines, and budget. Collaborate with clients, architects, engineers, and internal teams to gather project requirements and develop detailed project plans. Conduct site surveys to assess cabling needs, determine resource requirements, and provide accurate cost estimates. Manage project resources, including technicians, subcontractors, and equipment, to ensure efficient project execution. Coordinate project scheduling, procurement of materials, and equipment to meet project milestones. Monitor project progress, identify potential risks or issues, and implement proactive measures to mitigate them. Provide regular project status updates and reports to stakeholders, ensuring effective communication and transparency throughout the project lifecycle. Benefits: 25 days Holidays + Bank Holidays Hybrid working Certifications paid for Career path will be planned out for you to develop into senior roles Monday-Friday 9-5 working hours no weekends Opportunity for hybrid working in the future Bonus scheme coming soon to the business If you are interested in this opportunity and meet the requirements, please submit your CV and a cover letter. We look forward to hearing from you. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Employer description: Rite IT Solutions specialise in providing Managed IT Services, Support and Bespoke Application Development to SME's both locally and nationally from our offices near Stamford. We pride ourselves on the level of skills and professionalism we offer in everything we do. Overview: We have a vacancy for a full time Degree Apprentice - IT Support. The role will initially be office-based with the opportunity to progress to a hybrid role after familiarisation. There is a genuine career path to a senior role for the right candidate. The ideal candidate will have previous experience working in a similar role within a helpdesk environment so good customer facing skills are essential, as is a proactive and can-do attitude to both problem resolution and determining improvements we can offer to our clients. Salary: £20,000 - £22,000 per annum. Duties: Provide telephone, remote and onsite support of Windows networks including computers, associated peripherals and standard line of business applications. Deploying and supporting Windows systems including desktop computers and associated peripherals running Windows 10 and Windows 11 in both domain and workgroup networks. Extensive use is made of MSP Remote Management tools within the helpdesk (any previous experience of similar systems such as N-Able RMM or similar would be advantageous) What we are looking for: Technical skills and competences: Experience of server hardware and operating systems. Microsoft Office and Office 365 suite of applications. Security software including Endpoint Protection, Anti-virus and web security. Cloud technologies including OneDrive, SharePoint, Exchange. Additional skills / experience: Windows Server 2016, 2019. Network services including, DNS, DHCP, File & Print, Active Directory (Managing Devices, Users, Group Policies and Software deployments). Virtualisation technologies. Network infrastructure including firewalls, routers, switches. Office 365 administration of SharePoint and Exchange Online. VoIP Telephony including 3CX systems. Personal skills: Good communication skills both orally and written. Resourcefulness and a willingness to learn new skills and technologies and ability to work on own initiative. Beneficial, not essential: to start Full, clean driving license - off-site customer visits may be required Essential: Valid UK Passport/Proof of right to work in UK. Entry requirements: A Level 3 qualification in a relevant area in any grade. Acceptable qualifications include: Two A levels in one or more similar subject. Level 3 apprenticeship in a similar subject. International Baccalaureate at Level 3 in a similar subject. BTEC Extended Diploma in a similar subject. A work experience route (2-3 years) in a similar subject-related role. 'Similar subject' relates to areas directly relevant to or commensurate with 'Digital and Technology Solutions'. Typically this would be areas such as but not limited to Level 3 digital apprenticeships, A-Level/BTEC Computer Science, Information Technology, Networking, Software Engineering, etc. Please note: Learners must not hold an existing qualification at the same or higher level than this apprenticeship in a similar subject. Working week: Hours are 9am to 5.30pm, Monday to FridayFull-time - 37.5hrs Benefits: Company pension On-site parking Work from home Hybrid working possible after 1 year service Future prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Mar 29, 2024
Full time
Employer description: Rite IT Solutions specialise in providing Managed IT Services, Support and Bespoke Application Development to SME's both locally and nationally from our offices near Stamford. We pride ourselves on the level of skills and professionalism we offer in everything we do. Overview: We have a vacancy for a full time Degree Apprentice - IT Support. The role will initially be office-based with the opportunity to progress to a hybrid role after familiarisation. There is a genuine career path to a senior role for the right candidate. The ideal candidate will have previous experience working in a similar role within a helpdesk environment so good customer facing skills are essential, as is a proactive and can-do attitude to both problem resolution and determining improvements we can offer to our clients. Salary: £20,000 - £22,000 per annum. Duties: Provide telephone, remote and onsite support of Windows networks including computers, associated peripherals and standard line of business applications. Deploying and supporting Windows systems including desktop computers and associated peripherals running Windows 10 and Windows 11 in both domain and workgroup networks. Extensive use is made of MSP Remote Management tools within the helpdesk (any previous experience of similar systems such as N-Able RMM or similar would be advantageous) What we are looking for: Technical skills and competences: Experience of server hardware and operating systems. Microsoft Office and Office 365 suite of applications. Security software including Endpoint Protection, Anti-virus and web security. Cloud technologies including OneDrive, SharePoint, Exchange. Additional skills / experience: Windows Server 2016, 2019. Network services including, DNS, DHCP, File & Print, Active Directory (Managing Devices, Users, Group Policies and Software deployments). Virtualisation technologies. Network infrastructure including firewalls, routers, switches. Office 365 administration of SharePoint and Exchange Online. VoIP Telephony including 3CX systems. Personal skills: Good communication skills both orally and written. Resourcefulness and a willingness to learn new skills and technologies and ability to work on own initiative. Beneficial, not essential: to start Full, clean driving license - off-site customer visits may be required Essential: Valid UK Passport/Proof of right to work in UK. Entry requirements: A Level 3 qualification in a relevant area in any grade. Acceptable qualifications include: Two A levels in one or more similar subject. Level 3 apprenticeship in a similar subject. International Baccalaureate at Level 3 in a similar subject. BTEC Extended Diploma in a similar subject. A work experience route (2-3 years) in a similar subject-related role. 'Similar subject' relates to areas directly relevant to or commensurate with 'Digital and Technology Solutions'. Typically this would be areas such as but not limited to Level 3 digital apprenticeships, A-Level/BTEC Computer Science, Information Technology, Networking, Software Engineering, etc. Please note: Learners must not hold an existing qualification at the same or higher level than this apprenticeship in a similar subject. Working week: Hours are 9am to 5.30pm, Monday to FridayFull-time - 37.5hrs Benefits: Company pension On-site parking Work from home Hybrid working possible after 1 year service Future prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Role: IT Manager Salary: £32,000 - 38,000 Location - Forest Hill Our client is seeking an IT Manager who is motivated and enthusiastic about technology. The ideal candidate should have a natural flair for technology, a strong willingness to learn and a passion for providing exceptional service. As the IT Manager, you will be accountable for overseeing the management, installation, maintenance, availability and security of the curriculum and administrative ICT network, including the hardware and software infrastructure of the school's ICT network. You will also have the responsibility of supervising the IT technicians who are working on site. In addition, you will collaborate with the Senior Leadership Team to aid in the development of the school's IT infrastructure and put plans in place for project work. Your role will be pivotal in ensuring the schools ICT network is optimised for effective teaching and learning while ensuring its security and stability. Your commitment to delivering support service in a manner that reflects our company values is crucial. As part of your role, you will be responsible for fostering effective communication between your school and the company. This will involve staying informed about the services and solutions the company can offer, as well as managing customer accounts. Key Responsibilities include: Managing the school's network infrastructure and ICT based applications. Monitoring and maintenance of all key systems including switches, virtual & physical server environments, Microsoft 365, and backups. Providing technical advice, training, and support to staff to enable them to make effective use of systems. Day to day management of all IT operations ensuring all requests are dealt with in an efficient manner Monitoring and maintaining of all key systems including switches, virtual & physical server environments and backups. Line manage and take responsibility for the work of the ICT support staff. 2nd/3rd line support. Enforcing and monitoring in line with school policies. Training of internal staff. Our ideal candidate will have: A strong passion for IT, with at least 2-3 years of experience working as an IT Manager/Network Manager/Senior ICT Consultant within a school setting. An exceptional understanding of the requirements and responsibilities of working within the school environment. Experience in upgrading a school IT Network system. Self-motivation, with excellent communication skills and interpersonal skills, as well as exceptional customer service skills. The ability to work both on your own and as part of a team, with a talent for problem-solving and a pro-active approach to identifying opportunities to enhance the services provided by the team. The role is offered on a full year, full-time basis and the successful candidate will be subject to an enhanced DBS check.
Mar 29, 2024
Full time
Role: IT Manager Salary: £32,000 - 38,000 Location - Forest Hill Our client is seeking an IT Manager who is motivated and enthusiastic about technology. The ideal candidate should have a natural flair for technology, a strong willingness to learn and a passion for providing exceptional service. As the IT Manager, you will be accountable for overseeing the management, installation, maintenance, availability and security of the curriculum and administrative ICT network, including the hardware and software infrastructure of the school's ICT network. You will also have the responsibility of supervising the IT technicians who are working on site. In addition, you will collaborate with the Senior Leadership Team to aid in the development of the school's IT infrastructure and put plans in place for project work. Your role will be pivotal in ensuring the schools ICT network is optimised for effective teaching and learning while ensuring its security and stability. Your commitment to delivering support service in a manner that reflects our company values is crucial. As part of your role, you will be responsible for fostering effective communication between your school and the company. This will involve staying informed about the services and solutions the company can offer, as well as managing customer accounts. Key Responsibilities include: Managing the school's network infrastructure and ICT based applications. Monitoring and maintenance of all key systems including switches, virtual & physical server environments, Microsoft 365, and backups. Providing technical advice, training, and support to staff to enable them to make effective use of systems. Day to day management of all IT operations ensuring all requests are dealt with in an efficient manner Monitoring and maintaining of all key systems including switches, virtual & physical server environments and backups. Line manage and take responsibility for the work of the ICT support staff. 2nd/3rd line support. Enforcing and monitoring in line with school policies. Training of internal staff. Our ideal candidate will have: A strong passion for IT, with at least 2-3 years of experience working as an IT Manager/Network Manager/Senior ICT Consultant within a school setting. An exceptional understanding of the requirements and responsibilities of working within the school environment. Experience in upgrading a school IT Network system. Self-motivation, with excellent communication skills and interpersonal skills, as well as exceptional customer service skills. The ability to work both on your own and as part of a team, with a talent for problem-solving and a pro-active approach to identifying opportunities to enhance the services provided by the team. The role is offered on a full year, full-time basis and the successful candidate will be subject to an enhanced DBS check.
Your new company Hays are working with an established organisation to support with the recruitment of a Senior 2nd Line Engineer vacancy to join their Portbury office. The role will be 5 days on site due to the hands-on hardware / desktop support nature of the role and will pay between 30,000 - 37,000pa depending on experience. The organisation offers fantastic development and progression opportunity internally and are known for the ethical and sustainable practices. There may be some on-site travel to the HQ in Wiltshire. Your new role Within the role you will be based at the organisation's secondary office location (Portbury) as the main on-site IT Technician whilst working with the wider IT infrastructure team and manager (based in the Wiltshire HQ) to support the business's operations and support the users. You will provide technical expertise across hardware and desktop support, whilst also supporting the service desk with software and application troubleshooting. You'll provide break-fix support in a Mac / Microsoft environment for desktops, laptops, mobile devices and other niche hardware. You'll also support with technical administration for the M365 stack, windows server and basic networking. What you'll need to succeed To be considered for this role you will need to have worked in a similar 2nd line desktop / IT support role with excellent customer services skills. You must be able to work under pressure, and be able to manage a busy workload. Ideally you will have a passion for IT, with a desire to upskill and progress within the role. You will also need to be happy working in an independent role without direct on-site supervision. What you'll get in return In return you will receive a competitive salary up to 37,000pa depending on experience, you will have the opportunity to work for a well-known, established business and be exposed to working with technical specialists, with the opportunity to up skill and progress internally. You will need to be able to get on site 5 days per week in Trowbridge HQ. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Mar 28, 2024
Full time
Your new company Hays are working with an established organisation to support with the recruitment of a Senior 2nd Line Engineer vacancy to join their Portbury office. The role will be 5 days on site due to the hands-on hardware / desktop support nature of the role and will pay between 30,000 - 37,000pa depending on experience. The organisation offers fantastic development and progression opportunity internally and are known for the ethical and sustainable practices. There may be some on-site travel to the HQ in Wiltshire. Your new role Within the role you will be based at the organisation's secondary office location (Portbury) as the main on-site IT Technician whilst working with the wider IT infrastructure team and manager (based in the Wiltshire HQ) to support the business's operations and support the users. You will provide technical expertise across hardware and desktop support, whilst also supporting the service desk with software and application troubleshooting. You'll provide break-fix support in a Mac / Microsoft environment for desktops, laptops, mobile devices and other niche hardware. You'll also support with technical administration for the M365 stack, windows server and basic networking. What you'll need to succeed To be considered for this role you will need to have worked in a similar 2nd line desktop / IT support role with excellent customer services skills. You must be able to work under pressure, and be able to manage a busy workload. Ideally you will have a passion for IT, with a desire to upskill and progress within the role. You will also need to be happy working in an independent role without direct on-site supervision. What you'll get in return In return you will receive a competitive salary up to 37,000pa depending on experience, you will have the opportunity to work for a well-known, established business and be exposed to working with technical specialists, with the opportunity to up skill and progress internally. You will need to be able to get on site 5 days per week in Trowbridge HQ. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Exciting Opportunity: 2nd Line Support Technician Salary: 30,000 plus (depending on experience) Ready to supercharge your IT career? Dive into the world of technology with us as a 2nd Line Support Technician and open doors to endless possibilities in a vibrant and supportive workplace. We're on the lookout for enthusiastic individuals ready to unleash their potential and make their mark in the IT industry. Why Join Us: At our company, we're not just offering a job - we're offering a chance to thrive. As a 2nd Line Support Technician, you'll be at the forefront of innovation, working on cutting-edge projects and advancing your skills through ongoing training and development. If you're fuelled by passion and driven by success, this is the place for you to shine. Main Duties: - Take charge of inbound service requests, solving problems and providing top-notch support to our valued clients. - Tackle escalated tickets from our 1st line support team, ensuring swift resolutions within our service level agreements. - Keep meticulous records of all support interactions and track cases to successful resolutions. - Collaborate closely with senior staff to handle complex issues and offer expert guidance. - Dive into hardware setups, upgrades, and fixes, ensuring systems run like clockwork. - Be ready for anything - from ad-hoc desk moves to site visits, you'll be our go-to IT expert. - Stay ahead of the curve by attending vendor technology training and sharing your newfound knowledge with the team. Experience: - Got at least 12 months under your belt in service desk or technical support roles? Perfect! - Familiar with networking lingo like DNS, DHCP, and TCP/IP? Even better. - Experience with VMware, Hyper-V, and all things server-related? You're our kind of tech guru. - Your knowledge of Microsoft Windows and Office Suite is second to none. - Communication skills? You've got 'em in spades, along with an eagle eye for detail and a knack for problem-solving. - Pressure? No problem - you thrive under it. Why Choose Us: Join a team that's not just about getting the job done, but about doing it exceptionally well. We're all about fostering growth, nurturing talent, and celebrating success. With clear pathways for advancement within our service desk, your potential knows no bounds here. Ready to Take the Leap? If you're ready to kick your IT career into high gear and join a company that's as passionate about your success as you are, we want to hear from you! Apply now and let's make great things happen together. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Mar 28, 2024
Full time
Exciting Opportunity: 2nd Line Support Technician Salary: 30,000 plus (depending on experience) Ready to supercharge your IT career? Dive into the world of technology with us as a 2nd Line Support Technician and open doors to endless possibilities in a vibrant and supportive workplace. We're on the lookout for enthusiastic individuals ready to unleash their potential and make their mark in the IT industry. Why Join Us: At our company, we're not just offering a job - we're offering a chance to thrive. As a 2nd Line Support Technician, you'll be at the forefront of innovation, working on cutting-edge projects and advancing your skills through ongoing training and development. If you're fuelled by passion and driven by success, this is the place for you to shine. Main Duties: - Take charge of inbound service requests, solving problems and providing top-notch support to our valued clients. - Tackle escalated tickets from our 1st line support team, ensuring swift resolutions within our service level agreements. - Keep meticulous records of all support interactions and track cases to successful resolutions. - Collaborate closely with senior staff to handle complex issues and offer expert guidance. - Dive into hardware setups, upgrades, and fixes, ensuring systems run like clockwork. - Be ready for anything - from ad-hoc desk moves to site visits, you'll be our go-to IT expert. - Stay ahead of the curve by attending vendor technology training and sharing your newfound knowledge with the team. Experience: - Got at least 12 months under your belt in service desk or technical support roles? Perfect! - Familiar with networking lingo like DNS, DHCP, and TCP/IP? Even better. - Experience with VMware, Hyper-V, and all things server-related? You're our kind of tech guru. - Your knowledge of Microsoft Windows and Office Suite is second to none. - Communication skills? You've got 'em in spades, along with an eagle eye for detail and a knack for problem-solving. - Pressure? No problem - you thrive under it. Why Choose Us: Join a team that's not just about getting the job done, but about doing it exceptionally well. We're all about fostering growth, nurturing talent, and celebrating success. With clear pathways for advancement within our service desk, your potential knows no bounds here. Ready to Take the Leap? If you're ready to kick your IT career into high gear and join a company that's as passionate about your success as you are, we want to hear from you! Apply now and let's make great things happen together. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Company Description Bigfoot Networks is a growing Managed IT Services provider in the North East, offering end-to-end managed service solutions with a focus on reliability, agility, and innovation. They provide quality solutions and services that allow businesses to make the best use of IT within their available budgets. They offer professionalism on a personal level, building trust with their customers by consistently meeting their expectations. They provide guidance and support no matter the size of the challenge presented. They source and assemble any needed equipment to ensure smooth operations. They value people who genuinely care and whose skills and deep knowledge add genuine value to their customers' businesses. Role Description This is a full-time Technical Team Lead role located in Newcastle upon Tyne. As an on-site IT Managed Services Technical Team Lead, you will be responsible for leading a team of technical professionals to provide exceptional customer service, manage projects, maintain client relationships and manage internal processes. You will oversee the technical support team s day-to-day activities, establish operational processes and service standards, and ensure the team is meeting the technical requirements of the business. This role is highly involved with customers, thus great communication skills, a passion for delivering customer excellence, and technical skills are key. Qualifications For this role, we prefer candidates with demonstrated experience of at least 5 years in IT managed services, with strong technical background. The ideal candidate should possess: Excellent customer relationship management and communication skills, with the ability to create a positive client experience. Strong leadership skills, with a proven ability to manage and support a team with high standards, using metrics to drive team performance. Experience with service level agreement (SLA) management, incident management, problem-solving, and technical escalation management. Strong technical background including proficiency with delivering and managing IT systems, network, security, and end-user computing device management. Knowledge & experience of cloud solutions including Azure and 365. An ability to prioritise and manage time effectively utilizing ITIL best practice methodology. Experience in project management and in delivering projects within budget and to deadlines. Preferably qualified to 2nd line minimum or equivalent industry certification such as I.TIL, Microsoft, or Cisco. Benefits: Opportunities for professional development and career advancement. A supportive and collaborative work environment. 28 days holiday Paid holiday on your birthday Company pension scheme Funded social nights out Free Parking How to Apply: If you're passionate about providing top-notch IT support and want to make a difference for our managed services clients, we'd love to hear from you. Bigfoot Networks is committed to diversity and inclusion and welcomes applications from all qualified individuals. Join our team and play a pivotal role in enhancing the IT infrastructure of businesses across the UK with Bigfoot Networks. We look forward to your application!
Mar 28, 2024
Full time
Company Description Bigfoot Networks is a growing Managed IT Services provider in the North East, offering end-to-end managed service solutions with a focus on reliability, agility, and innovation. They provide quality solutions and services that allow businesses to make the best use of IT within their available budgets. They offer professionalism on a personal level, building trust with their customers by consistently meeting their expectations. They provide guidance and support no matter the size of the challenge presented. They source and assemble any needed equipment to ensure smooth operations. They value people who genuinely care and whose skills and deep knowledge add genuine value to their customers' businesses. Role Description This is a full-time Technical Team Lead role located in Newcastle upon Tyne. As an on-site IT Managed Services Technical Team Lead, you will be responsible for leading a team of technical professionals to provide exceptional customer service, manage projects, maintain client relationships and manage internal processes. You will oversee the technical support team s day-to-day activities, establish operational processes and service standards, and ensure the team is meeting the technical requirements of the business. This role is highly involved with customers, thus great communication skills, a passion for delivering customer excellence, and technical skills are key. Qualifications For this role, we prefer candidates with demonstrated experience of at least 5 years in IT managed services, with strong technical background. The ideal candidate should possess: Excellent customer relationship management and communication skills, with the ability to create a positive client experience. Strong leadership skills, with a proven ability to manage and support a team with high standards, using metrics to drive team performance. Experience with service level agreement (SLA) management, incident management, problem-solving, and technical escalation management. Strong technical background including proficiency with delivering and managing IT systems, network, security, and end-user computing device management. Knowledge & experience of cloud solutions including Azure and 365. An ability to prioritise and manage time effectively utilizing ITIL best practice methodology. Experience in project management and in delivering projects within budget and to deadlines. Preferably qualified to 2nd line minimum or equivalent industry certification such as I.TIL, Microsoft, or Cisco. Benefits: Opportunities for professional development and career advancement. A supportive and collaborative work environment. 28 days holiday Paid holiday on your birthday Company pension scheme Funded social nights out Free Parking How to Apply: If you're passionate about providing top-notch IT support and want to make a difference for our managed services clients, we'd love to hear from you. Bigfoot Networks is committed to diversity and inclusion and welcomes applications from all qualified individuals. Join our team and play a pivotal role in enhancing the IT infrastructure of businesses across the UK with Bigfoot Networks. We look forward to your application!
Role: Senior Support IT Technician Location: Coventry Salary: £(phone number removed) Employment: Full time permanent 37 hours per week Monday - Friday Remote working: Available 1 day per week My client is recruiting for a Senior IT support Technician to work from their Coventry office location to bolster an established team who provide 1st ,2nd and 3rd line support for multiple site across the UK. This role will primarily be providing 2nd line support however depending on your experience you will be able to be involved n 1st and 3rd line support as and when required. Key responsibilities will include: - Being an escalation point for the IT Team - Providing IT support and set up advise - Involvement with supporting across softwares such as Azure, Windows and Intune - Delivering upgrades and maintenance for servers - Computer - Lap top and desk top support, build and installation Suitable candidate will have the below: 2nd line experience ( ideally some 3rd line but not essential ) Experience on maintaining and installing servers Networking experience across installing and configuring switches ideally with Meraki / Cisco Please apply to the role ASAP as an immediate interview and start is available for the right candidate. Once you have applied please contact Dave Kua on (phone number removed) to discuss your application.
Mar 28, 2024
Full time
Role: Senior Support IT Technician Location: Coventry Salary: £(phone number removed) Employment: Full time permanent 37 hours per week Monday - Friday Remote working: Available 1 day per week My client is recruiting for a Senior IT support Technician to work from their Coventry office location to bolster an established team who provide 1st ,2nd and 3rd line support for multiple site across the UK. This role will primarily be providing 2nd line support however depending on your experience you will be able to be involved n 1st and 3rd line support as and when required. Key responsibilities will include: - Being an escalation point for the IT Team - Providing IT support and set up advise - Involvement with supporting across softwares such as Azure, Windows and Intune - Delivering upgrades and maintenance for servers - Computer - Lap top and desk top support, build and installation Suitable candidate will have the below: 2nd line experience ( ideally some 3rd line but not essential ) Experience on maintaining and installing servers Networking experience across installing and configuring switches ideally with Meraki / Cisco Please apply to the role ASAP as an immediate interview and start is available for the right candidate. Once you have applied please contact Dave Kua on (phone number removed) to discuss your application.
We're on the hunt for an energetic IT Support Technician to become part of our client's dedicated team in a highly respected educational institution. This role is a stellar chance for an ambitious individual eager to thrive in a vibrant and cooperative atmosphere. Great benefits including free lunches! Position Summary: You'll play a crucial role within the IT department as an IT Support Technician, reporting directly to the senior engineering team. Your main duty involves offering comprehensive first and second-level technical assistance to a diverse user group, including faculty, students, parents, and other key stakeholders. You will also play a pivotal role in the development and enforcement of IT strategies, processes, and initiatives, guaranteeing the seamless functioning of the institution's IT framework. Principal Duties: Swiftly address IT queries submitted via the support desk, providing first and second-tier support as necessary. Identify and troubleshoot technical issues effectively, with a protocol for escalating intricate matters to facilitate swift resolutions. Work in concert with First Line Technicians and the broader team to deliver superior IT support services. Record and oversee support tickets, maintaining detailed records and ensuring clear communication with users. Support the upkeep of the institution's AV equipment and offer technical assistance for various school events and assemblies. Aid in the oversight and deployment of mobile devices, ensuring secure management and access to essential resources. Required Skills and Experience: Proven background in a comparable IT support position, ideally within an academic setting. Technological expertise with Windows desktop OS, iOS, and Google Workspace. Knowledge of helpdesk or ticketing systems and experience with mobile device management (MDM) solutions. Exceptional problem-solving abilities with a knack for quick and effective issue resolution. Outstanding communication and team collaboration skills, with a proven track record of positive interactions within a team environment. Submit Your Application Now! About GreatFind Recruitment Here at GreatFind Recruitment, with 20 years EdTech experience, we specialise in Sourcing IT Talent for Education and the technology sector. Our clients include schools, multi-academy trusts, IT service providers, IT resellers, and educational software providers, Providing marketing, sales, technical, and operational professionals is our forte. At our agency, we know exactly what skills, personal attributes, and work experience our candidates need to succeed within our clients' businesses. We are an equal opportunity provider. Please note that as a result of the high volume of applications we receive, we may not be able to provide individual responses to each application. If you have not received any communication from us within three business days, please consider your application unsuccessful.
Mar 28, 2024
Full time
We're on the hunt for an energetic IT Support Technician to become part of our client's dedicated team in a highly respected educational institution. This role is a stellar chance for an ambitious individual eager to thrive in a vibrant and cooperative atmosphere. Great benefits including free lunches! Position Summary: You'll play a crucial role within the IT department as an IT Support Technician, reporting directly to the senior engineering team. Your main duty involves offering comprehensive first and second-level technical assistance to a diverse user group, including faculty, students, parents, and other key stakeholders. You will also play a pivotal role in the development and enforcement of IT strategies, processes, and initiatives, guaranteeing the seamless functioning of the institution's IT framework. Principal Duties: Swiftly address IT queries submitted via the support desk, providing first and second-tier support as necessary. Identify and troubleshoot technical issues effectively, with a protocol for escalating intricate matters to facilitate swift resolutions. Work in concert with First Line Technicians and the broader team to deliver superior IT support services. Record and oversee support tickets, maintaining detailed records and ensuring clear communication with users. Support the upkeep of the institution's AV equipment and offer technical assistance for various school events and assemblies. Aid in the oversight and deployment of mobile devices, ensuring secure management and access to essential resources. Required Skills and Experience: Proven background in a comparable IT support position, ideally within an academic setting. Technological expertise with Windows desktop OS, iOS, and Google Workspace. Knowledge of helpdesk or ticketing systems and experience with mobile device management (MDM) solutions. Exceptional problem-solving abilities with a knack for quick and effective issue resolution. Outstanding communication and team collaboration skills, with a proven track record of positive interactions within a team environment. Submit Your Application Now! About GreatFind Recruitment Here at GreatFind Recruitment, with 20 years EdTech experience, we specialise in Sourcing IT Talent for Education and the technology sector. Our clients include schools, multi-academy trusts, IT service providers, IT resellers, and educational software providers, Providing marketing, sales, technical, and operational professionals is our forte. At our agency, we know exactly what skills, personal attributes, and work experience our candidates need to succeed within our clients' businesses. We are an equal opportunity provider. Please note that as a result of the high volume of applications we receive, we may not be able to provide individual responses to each application. If you have not received any communication from us within three business days, please consider your application unsuccessful.
An experienced Senior IT Service Desk Engineer with at least 4 years of experience in a similar role is needed to join our team at EastQuayIT, a leading Managed Service Provider based in North Shields, on a full-time basis. As the role requires some site based work, a Full UK manual driving licence is required. As a Managed Service Provider (MSP) based in North Shields we support companies across the UK with their IT equipment and provide cloud services, communications, and a range of related services. You will be joining our existing team and using your skills and experience to increase our technical capabilities. To succeed in this role, you will have a passion for IT and for providing excellent customer service, with a willingness to go the extra mile and a minimum of 4 years of professional experience in a similar role. This is an excellent opportunity to progress your career with a well-established company! About the Role As a senior engineer, you will deal with complex tickets other members of the team are unable to, provide internal support via documentation and training, assist in occasional project work, and attend site visits across the Northeast and further where an enhanced level of technical expertise is required. A company vehicle will be provided for these situations, and flexibility for working hours will be required occasionally to ensure work is completed before leaving the site (especially in the event of a major service-affecting incident). This role will be full-time, working 37.5 hours per week in a shift pattern between 07:30 and 18:00. You will be based in our North Shields office. Required Skills: Knowledge of VMWare ESXi / vSphere management Knowledge of Hyper-v MS365 administration of Exchange Online, SharePoint Online, Entra ID and Intune VOIP phone provisioning, call routing, and sound quality troubleshooting Good understanding of file / sharing permissions Advanced networking knowledge - IPv4, VLANs, NAT, Proxy etc. The right mindset to understand how a whole site fits together, from internet connection to routers, switches, and servers Excellent remote troubleshooting abilities, including providing verbal instructions when remote tools are unavailable Great communication skills, founded in being a good listener, to explain issues to stakeholders of all levels while avoiding jargon and complex terminology Full UK manual driving license Quick, accurate typing and good use of spelling and grammar Experience diagnosing and resolving complex technical issues Desirable Skills: Experience working for a managed service provider (MSP) or similar IT support business Experience with a remote monitoring and management tool (such as Datto RMM) Professional IT certifications such as ITILv4, Microsoft MCP, MCSA or MCSE, CompTIA Network+, etc Client experience certifications such as Helpdesk Habits, etc Experience with our key vendors such as Microsoft, Google, Sonicwall, 3CX, Sophos, Acronis, Draytek and Unifi Benefits: 20 days holiday, plus bank holidays and never work your birthday Bonus scheme paid every 6 months BUPA private medical care Use of a company vehicle Sounds interesting? Click the APPLY button to send your CV for immediate consideration. Candidates with previous experience or job titles, including; Service Desk IT Engineer, 2nd Line Support Engineer, 3rd Line Support Engineer, Technician, IT Service Desk Engineer, IT Support Engineer, 2nd Line, 3rd Line, may also be considered for this role.
Mar 28, 2024
Full time
An experienced Senior IT Service Desk Engineer with at least 4 years of experience in a similar role is needed to join our team at EastQuayIT, a leading Managed Service Provider based in North Shields, on a full-time basis. As the role requires some site based work, a Full UK manual driving licence is required. As a Managed Service Provider (MSP) based in North Shields we support companies across the UK with their IT equipment and provide cloud services, communications, and a range of related services. You will be joining our existing team and using your skills and experience to increase our technical capabilities. To succeed in this role, you will have a passion for IT and for providing excellent customer service, with a willingness to go the extra mile and a minimum of 4 years of professional experience in a similar role. This is an excellent opportunity to progress your career with a well-established company! About the Role As a senior engineer, you will deal with complex tickets other members of the team are unable to, provide internal support via documentation and training, assist in occasional project work, and attend site visits across the Northeast and further where an enhanced level of technical expertise is required. A company vehicle will be provided for these situations, and flexibility for working hours will be required occasionally to ensure work is completed before leaving the site (especially in the event of a major service-affecting incident). This role will be full-time, working 37.5 hours per week in a shift pattern between 07:30 and 18:00. You will be based in our North Shields office. Required Skills: Knowledge of VMWare ESXi / vSphere management Knowledge of Hyper-v MS365 administration of Exchange Online, SharePoint Online, Entra ID and Intune VOIP phone provisioning, call routing, and sound quality troubleshooting Good understanding of file / sharing permissions Advanced networking knowledge - IPv4, VLANs, NAT, Proxy etc. The right mindset to understand how a whole site fits together, from internet connection to routers, switches, and servers Excellent remote troubleshooting abilities, including providing verbal instructions when remote tools are unavailable Great communication skills, founded in being a good listener, to explain issues to stakeholders of all levels while avoiding jargon and complex terminology Full UK manual driving license Quick, accurate typing and good use of spelling and grammar Experience diagnosing and resolving complex technical issues Desirable Skills: Experience working for a managed service provider (MSP) or similar IT support business Experience with a remote monitoring and management tool (such as Datto RMM) Professional IT certifications such as ITILv4, Microsoft MCP, MCSA or MCSE, CompTIA Network+, etc Client experience certifications such as Helpdesk Habits, etc Experience with our key vendors such as Microsoft, Google, Sonicwall, 3CX, Sophos, Acronis, Draytek and Unifi Benefits: 20 days holiday, plus bank holidays and never work your birthday Bonus scheme paid every 6 months BUPA private medical care Use of a company vehicle Sounds interesting? Click the APPLY button to send your CV for immediate consideration. Candidates with previous experience or job titles, including; Service Desk IT Engineer, 2nd Line Support Engineer, 3rd Line Support Engineer, Technician, IT Service Desk Engineer, IT Support Engineer, 2nd Line, 3rd Line, may also be considered for this role.
Your Company: An excellent opportunity has become available within a successful and progressive technology and IT business located in the Greater Southampton area for an Application Support Analyst to join their growing team. This role is vital in ensuring the company provide a seamless service to their customers, which is one of their highest priorities and they pride themselves on continuously delivering this exceptional standard to their clientele at all times. This has led to them rapidly gaining success in the last few years, allowing them to expand their core functions and take on new like-minded members of staff. They have several decades of experience behind them, and now provide their high-quality service to over one thousand customers globally. Your Roles & Responsibilities: While in this role your duties could include but are not limited to: Supporting application software, including ERP Solutions and other similar business applications Providing customer service solutions to clients, whether this is general enquiries or practical resolutions Working through assigned cases, utilising troubleshooting and bug-fixing skills where needed Escalating necessary issues beyond a 1st line capacity to more senior technicians where required Shadowing experienced technicians on more complicated/technical problems to improve understanding and knowledge Interrogating problems and advising the developers Additional ad-hoc and wider supporting duties where required by the Support Manager or other staff What you will need to Apply: The ideal candidate for this role will have prior knowledge and experience with ERP systems and applications such as SAP, Netsuite or Sage among others, and have worked in a support desk environment. You should have a basic understanding at least, of some of the following: Sales, Purchasing Manufacturing, MRP, Financials, Bookkeeping or Stock. You should be well organised and be able to handle a diverse workload. Strong communication and problem-solving skills are essential for the ideal candidate to be successful within this role. What you will get in Return: As the successful candidate for this opportunity, you will receive a salary of up to £30,000, which is dependent upon prior experience and its relevance to this position; alongside additional benefits, such as discretionary bonus and pension contribution available after completion of the probationary period and a good holiday allowance. You'll be a part of an organisation that offer exceptional opportunities for career progression and provide excellent training and development for their employees. This opens up a variety of possible progressive routes for your career to take, depending on your skills, interests and preferences for advancement.If this excellent opportunity interests you then please don't hesitate to apply today!
Mar 28, 2024
Full time
Your Company: An excellent opportunity has become available within a successful and progressive technology and IT business located in the Greater Southampton area for an Application Support Analyst to join their growing team. This role is vital in ensuring the company provide a seamless service to their customers, which is one of their highest priorities and they pride themselves on continuously delivering this exceptional standard to their clientele at all times. This has led to them rapidly gaining success in the last few years, allowing them to expand their core functions and take on new like-minded members of staff. They have several decades of experience behind them, and now provide their high-quality service to over one thousand customers globally. Your Roles & Responsibilities: While in this role your duties could include but are not limited to: Supporting application software, including ERP Solutions and other similar business applications Providing customer service solutions to clients, whether this is general enquiries or practical resolutions Working through assigned cases, utilising troubleshooting and bug-fixing skills where needed Escalating necessary issues beyond a 1st line capacity to more senior technicians where required Shadowing experienced technicians on more complicated/technical problems to improve understanding and knowledge Interrogating problems and advising the developers Additional ad-hoc and wider supporting duties where required by the Support Manager or other staff What you will need to Apply: The ideal candidate for this role will have prior knowledge and experience with ERP systems and applications such as SAP, Netsuite or Sage among others, and have worked in a support desk environment. You should have a basic understanding at least, of some of the following: Sales, Purchasing Manufacturing, MRP, Financials, Bookkeeping or Stock. You should be well organised and be able to handle a diverse workload. Strong communication and problem-solving skills are essential for the ideal candidate to be successful within this role. What you will get in Return: As the successful candidate for this opportunity, you will receive a salary of up to £30,000, which is dependent upon prior experience and its relevance to this position; alongside additional benefits, such as discretionary bonus and pension contribution available after completion of the probationary period and a good holiday allowance. You'll be a part of an organisation that offer exceptional opportunities for career progression and provide excellent training and development for their employees. This opens up a variety of possible progressive routes for your career to take, depending on your skills, interests and preferences for advancement.If this excellent opportunity interests you then please don't hesitate to apply today!
Second Line Technician needed to cover one of our clients Schools in the Esher area. We are a leading managed service provider in the Education Sector, and are looking for a Second Line Technician to join our very busy, expanding team supporting IT in the Esher Area. This is an exciting op portunity for a Technician to join a highly recognized and always expanding IT solutions and managed service provider, working for a company that puts engineering excellence first. Our requirement is for an Technician with some background in supporting infrastructures and Microsoft technologies. You will be working in an educational environment with a team of dedicated professionals. Our team of experienced seniors will be supporting you either remotely or as a site visit, enabling you to further your career within the sector and provide an outstanding service to our clients. Your responsibilities will include: Under the guidance of the Network Manager: provide specialist ICT support that ensures the school establishes and maintains high quality learning facilities. Take a lead role supporting multiple remote sites personally, working solo. Connect-up and check hardware for normal operation. Set-up a suitable desktop environment for users of a standalone or networked PC. Install all software applications as required. Perform set-up and checking of networked PC's. Perform maintenance task for user accounts. Use simple utilities to change information on the intranet. Provide a good level of technical expertise to all assigned customer networks, To use our ticket-based system to manage and resolve problems. To identify areas of Growth within the school from a Technical and Engineering front and escalate this to the account manager. Ability to effectively communicate (verbally and in writing) technical information to the client and commercial information to the account manager. To do complete our regular checks on our client systems. Requirements Experience in a helpdesk or support environment. Microsoft Server Skills are desirable. Professional and polished communication skills. Experience in the education sector is desirable but not essential. Must have a clean and valid DBS disclosure. Keen desire to learn and expand on your existing knowledge/ skills. Benefits and Opportunities We can offer you: An environment that is underpinned by a passionate, people driven company. It is our mission to support and develop our staff. Exceptional career development and advancement opportunities including Microsoft/Apple training. Opportunities to gain experience in high level IT projects. The potential to progress to the senior levels of our management team. A remuneration scale that encourages and rewards progression and improvement. 25 Days Holiday (loyalty service holiday scheme). Sage Benefits. If you are interested in this role and would like to find out more, we would love to hear from you.
Mar 28, 2024
Full time
Second Line Technician needed to cover one of our clients Schools in the Esher area. We are a leading managed service provider in the Education Sector, and are looking for a Second Line Technician to join our very busy, expanding team supporting IT in the Esher Area. This is an exciting op portunity for a Technician to join a highly recognized and always expanding IT solutions and managed service provider, working for a company that puts engineering excellence first. Our requirement is for an Technician with some background in supporting infrastructures and Microsoft technologies. You will be working in an educational environment with a team of dedicated professionals. Our team of experienced seniors will be supporting you either remotely or as a site visit, enabling you to further your career within the sector and provide an outstanding service to our clients. Your responsibilities will include: Under the guidance of the Network Manager: provide specialist ICT support that ensures the school establishes and maintains high quality learning facilities. Take a lead role supporting multiple remote sites personally, working solo. Connect-up and check hardware for normal operation. Set-up a suitable desktop environment for users of a standalone or networked PC. Install all software applications as required. Perform set-up and checking of networked PC's. Perform maintenance task for user accounts. Use simple utilities to change information on the intranet. Provide a good level of technical expertise to all assigned customer networks, To use our ticket-based system to manage and resolve problems. To identify areas of Growth within the school from a Technical and Engineering front and escalate this to the account manager. Ability to effectively communicate (verbally and in writing) technical information to the client and commercial information to the account manager. To do complete our regular checks on our client systems. Requirements Experience in a helpdesk or support environment. Microsoft Server Skills are desirable. Professional and polished communication skills. Experience in the education sector is desirable but not essential. Must have a clean and valid DBS disclosure. Keen desire to learn and expand on your existing knowledge/ skills. Benefits and Opportunities We can offer you: An environment that is underpinned by a passionate, people driven company. It is our mission to support and develop our staff. Exceptional career development and advancement opportunities including Microsoft/Apple training. Opportunities to gain experience in high level IT projects. The potential to progress to the senior levels of our management team. A remuneration scale that encourages and rewards progression and improvement. 25 Days Holiday (loyalty service holiday scheme). Sage Benefits. If you are interested in this role and would like to find out more, we would love to hear from you.
CBSbutler Holdings Limited trading as CBSbutler
Newcastle Upon Tyne, Tyne And Wear
Service Manager + Location: Newcastle + Working Module: Hybrid + Salary: 40,000 - 50,000 Per Annum + Must hold Right to work The Role: The Service Manager will report directly to the Senior Service Manager and form part of our NOC team in Newcastle, this role is pivotal in providing customer support to our clients. Key Responsibilities and Duties: This role will lead Operational Customer Service Management, providing ITIL standard incident, problem and change management support for all customers. Incident Management - Help manage major/complex incidents where required through to resolution/service restoration by collaborating internally with Ops, Engineering, NOC and Technical support and externally with carriers & partner vendors/suppliers. Manage customer escalations (Subsea and terrestrial),'trouble to resolve' process including field technicians in-line with iNOC. Service Reviews - Conduct monthly/Quarterly reviews with clients discussing operational service and any queries/complaints they may have. Help to produce data analytical reports based on common trends for customers. This will include Service Availability reports, SLA's , Ticket Volume, Change performance. Problem Management - Drive Root Cause Analysis (RCA) and eradication planning across incidents to ensure performance improvement is delivered, ticket resolution within SLA and clear understanding of the root causes of the problems. Change Management - Co-ordination and reporting of all changes. Weekly/Monthly reviews of changes past/future, reporting on change statistics and performance. Vendor management - Coordination collaborating with Tier 3 Operations when troubleshooting and planning network upgrades/delivery roadmaps. Process Design - Design, enhance and implement processes within the NOC. Ensuring the process delivers an optimal experience for our NOC engineers and achieves the outcome effectively. Identify and improve efficiency in current processes internally. Ensuring all KPIs and SLAs are met for service and network availability. Follow up with vendor or network provider for full RFO, lessons learned, and optimised process or configuration where required. Internal communications as appropriate of service impacting incidents / escalations. Continuous improvement operational performance ethos. Drive and deliver positive trends to reduce incident volumes, increase network availability, eradicate repeat incidents and decrease incident durations. Travel and training may be required from time to time across various sites. Key Skills and Competencies: 5-10 years experience managing Incident, Problem and Change activities & processes. Network and/or Facility management experience beneficial. Previous Vendor and Carrier management experience. Ability to build effective working relationships with all levels of the business and across all functions Strong ITIL background throughout Incident, Problem, Change and Configuration management processes. Ability to work in a fast paced environment, managing several tasks and projects concurrently. Strong Systems background across, ticketing, monitoring, reporting and administration. Reporting skills and experience, Excel or other tools/systems. Previous Network , Telco, Subsea experience a distinct advantage
Mar 28, 2024
Full time
Service Manager + Location: Newcastle + Working Module: Hybrid + Salary: 40,000 - 50,000 Per Annum + Must hold Right to work The Role: The Service Manager will report directly to the Senior Service Manager and form part of our NOC team in Newcastle, this role is pivotal in providing customer support to our clients. Key Responsibilities and Duties: This role will lead Operational Customer Service Management, providing ITIL standard incident, problem and change management support for all customers. Incident Management - Help manage major/complex incidents where required through to resolution/service restoration by collaborating internally with Ops, Engineering, NOC and Technical support and externally with carriers & partner vendors/suppliers. Manage customer escalations (Subsea and terrestrial),'trouble to resolve' process including field technicians in-line with iNOC. Service Reviews - Conduct monthly/Quarterly reviews with clients discussing operational service and any queries/complaints they may have. Help to produce data analytical reports based on common trends for customers. This will include Service Availability reports, SLA's , Ticket Volume, Change performance. Problem Management - Drive Root Cause Analysis (RCA) and eradication planning across incidents to ensure performance improvement is delivered, ticket resolution within SLA and clear understanding of the root causes of the problems. Change Management - Co-ordination and reporting of all changes. Weekly/Monthly reviews of changes past/future, reporting on change statistics and performance. Vendor management - Coordination collaborating with Tier 3 Operations when troubleshooting and planning network upgrades/delivery roadmaps. Process Design - Design, enhance and implement processes within the NOC. Ensuring the process delivers an optimal experience for our NOC engineers and achieves the outcome effectively. Identify and improve efficiency in current processes internally. Ensuring all KPIs and SLAs are met for service and network availability. Follow up with vendor or network provider for full RFO, lessons learned, and optimised process or configuration where required. Internal communications as appropriate of service impacting incidents / escalations. Continuous improvement operational performance ethos. Drive and deliver positive trends to reduce incident volumes, increase network availability, eradicate repeat incidents and decrease incident durations. Travel and training may be required from time to time across various sites. Key Skills and Competencies: 5-10 years experience managing Incident, Problem and Change activities & processes. Network and/or Facility management experience beneficial. Previous Vendor and Carrier management experience. Ability to build effective working relationships with all levels of the business and across all functions Strong ITIL background throughout Incident, Problem, Change and Configuration management processes. Ability to work in a fast paced environment, managing several tasks and projects concurrently. Strong Systems background across, ticketing, monitoring, reporting and administration. Reporting skills and experience, Excel or other tools/systems. Previous Network , Telco, Subsea experience a distinct advantage
A leading organisation in the northeast is looking to recruit a Senior Desktop Technician to join their team. The position would be based in North Shields, and you do need to have a car/driving licence. Salary: £32,076 per annum Day to day responsibilities: You will be responsible for 2-5 employees depending on the project/assignment Provide on-site and remote technical support to colleagues and staff for hardware, software, and network issues Troubleshoot and resolve hardware and software problems, including desktops, laptops, printers, and peripherals Install, configure, and maintain computer systems, including operating system and application software Assist in the setup, configuration, and maintenance of the organisation's local area network (LAN) and Wi-Fi infrastructure Monitor network performance, address connectivity issues, and ensure reliable internet access Perform routine network maintenance, including user account management and security protocols Provide guidance and support to IT services in order to move activities to the service desk, targeting high volume / non-complex tasks that will reduce costs and improve the user experience Provide IT technical support to projects including site appraisals, onsite configurations and support Issue devices and ensure they are enrolled correctly Resolve issues with mobile devices and provide advice to users how to use their mobile devices effectively Benefits: A generous annual leave allowance starting at 25 days and going up to 36 days depending on grade and length of service, with the opportunity to purchase additional leave. Local Government Pension Scheme Occupational Health and Employee Assistance Programme access
Mar 28, 2024
Full time
A leading organisation in the northeast is looking to recruit a Senior Desktop Technician to join their team. The position would be based in North Shields, and you do need to have a car/driving licence. Salary: £32,076 per annum Day to day responsibilities: You will be responsible for 2-5 employees depending on the project/assignment Provide on-site and remote technical support to colleagues and staff for hardware, software, and network issues Troubleshoot and resolve hardware and software problems, including desktops, laptops, printers, and peripherals Install, configure, and maintain computer systems, including operating system and application software Assist in the setup, configuration, and maintenance of the organisation's local area network (LAN) and Wi-Fi infrastructure Monitor network performance, address connectivity issues, and ensure reliable internet access Perform routine network maintenance, including user account management and security protocols Provide guidance and support to IT services in order to move activities to the service desk, targeting high volume / non-complex tasks that will reduce costs and improve the user experience Provide IT technical support to projects including site appraisals, onsite configurations and support Issue devices and ensure they are enrolled correctly Resolve issues with mobile devices and provide advice to users how to use their mobile devices effectively Benefits: A generous annual leave allowance starting at 25 days and going up to 36 days depending on grade and length of service, with the opportunity to purchase additional leave. Local Government Pension Scheme Occupational Health and Employee Assistance Programme access
An experienced Senior IT Service Desk Engineer with at least 4 years of experience in a similar role is needed to join our team at EastQuayIT, a leading Managed Service Provider based in North Shields, on a full-time basis. As the role requires some site based work, a Full UK manual driving licence is required. As a Managed Service Provider (MSP) based in North Shields we support companies across the UK with their IT equipment and provide cloud services, communications, and a range of related services. You will be joining our existing team and using your skills and experience to increase our technical capabilities. To succeed in this role, you will have a passion for IT and for providing excellent customer service, with a willingness to go the extra mile and a minimum of 4 years of professional experience in a similar role. This is an excellent opportunity to progress your career with a well-established company! About the Role As a senior engineer, you will deal with complex tickets other members of the team are unable to, provide internal support via documentation and training, assist in occasional project work, and attend site visits across the Northeast and further where an enhanced level of technical expertise is required. A company vehicle will be provided for these situations, and flexibility for working hours will be required occasionally to ensure work is completed before leaving the site (especially in the event of a major service-affecting incident). This role will be full-time, working 37.5 hours per week in a shift pattern between 07:30 and 18:00. You will be based in our North Shields office. Required Skills: Knowledge of VMWare ESXi / vSphere management Knowledge of Hyper-v MS365 administration of Exchange Online, SharePoint Online, Entra ID and Intune VOIP phone provisioning, call routing, and sound quality troubleshooting Good understanding of file / sharing permissions Advanced networking knowledge IPv4, VLANs, NAT, Proxy etc. The right mindset to understand how a whole site fits together, from internet connection to routers, switches, and servers Excellent remote troubleshooting abilities, including providing verbal instructions when remote tools are unavailable Great communication skills, founded in being a good listener, to explain issues to stakeholders of all levels while avoiding jargon and complex terminology Full UK manual driving license Quick, accurate typing and good use of spelling and grammar Experience diagnosing and resolving complex technical issues Desirable Skills: Experience working for a managed service provider (MSP) or similar IT support business Experience with a remote monitoring and management tool (such as Datto RMM) Professional IT certifications such as ITILv4, Microsoft MCP, MCSA or MCSE, CompTIA Network+, etc Client experience certifications such as Helpdesk Habits, etc Experience with our key vendors such as Microsoft, Google, Sonicwall, 3CX, Sophos, Acronis, Draytek and Unifi Benefits: 20 days holiday, plus bank holidays and never work your birthday Bonus scheme paid every 6 months BUPA private medical care Use of a company vehicle Sounds interesting? Click the APPLY button to send your CV for immediate consideration. Candidates with previous experience or job titles, including; Service Desk IT Engineer, 2nd Line Support Engineer, 3rd Line Support Engineer, Technician, IT Service Desk Engineer, IT Support Engineer, 2nd Line, 3rd Line, may also be considered for this role.
Mar 28, 2024
Full time
An experienced Senior IT Service Desk Engineer with at least 4 years of experience in a similar role is needed to join our team at EastQuayIT, a leading Managed Service Provider based in North Shields, on a full-time basis. As the role requires some site based work, a Full UK manual driving licence is required. As a Managed Service Provider (MSP) based in North Shields we support companies across the UK with their IT equipment and provide cloud services, communications, and a range of related services. You will be joining our existing team and using your skills and experience to increase our technical capabilities. To succeed in this role, you will have a passion for IT and for providing excellent customer service, with a willingness to go the extra mile and a minimum of 4 years of professional experience in a similar role. This is an excellent opportunity to progress your career with a well-established company! About the Role As a senior engineer, you will deal with complex tickets other members of the team are unable to, provide internal support via documentation and training, assist in occasional project work, and attend site visits across the Northeast and further where an enhanced level of technical expertise is required. A company vehicle will be provided for these situations, and flexibility for working hours will be required occasionally to ensure work is completed before leaving the site (especially in the event of a major service-affecting incident). This role will be full-time, working 37.5 hours per week in a shift pattern between 07:30 and 18:00. You will be based in our North Shields office. Required Skills: Knowledge of VMWare ESXi / vSphere management Knowledge of Hyper-v MS365 administration of Exchange Online, SharePoint Online, Entra ID and Intune VOIP phone provisioning, call routing, and sound quality troubleshooting Good understanding of file / sharing permissions Advanced networking knowledge IPv4, VLANs, NAT, Proxy etc. The right mindset to understand how a whole site fits together, from internet connection to routers, switches, and servers Excellent remote troubleshooting abilities, including providing verbal instructions when remote tools are unavailable Great communication skills, founded in being a good listener, to explain issues to stakeholders of all levels while avoiding jargon and complex terminology Full UK manual driving license Quick, accurate typing and good use of spelling and grammar Experience diagnosing and resolving complex technical issues Desirable Skills: Experience working for a managed service provider (MSP) or similar IT support business Experience with a remote monitoring and management tool (such as Datto RMM) Professional IT certifications such as ITILv4, Microsoft MCP, MCSA or MCSE, CompTIA Network+, etc Client experience certifications such as Helpdesk Habits, etc Experience with our key vendors such as Microsoft, Google, Sonicwall, 3CX, Sophos, Acronis, Draytek and Unifi Benefits: 20 days holiday, plus bank holidays and never work your birthday Bonus scheme paid every 6 months BUPA private medical care Use of a company vehicle Sounds interesting? Click the APPLY button to send your CV for immediate consideration. Candidates with previous experience or job titles, including; Service Desk IT Engineer, 2nd Line Support Engineer, 3rd Line Support Engineer, Technician, IT Service Desk Engineer, IT Support Engineer, 2nd Line, 3rd Line, may also be considered for this role.
This is a superb opportunity to work within the Education sector, with a leading, national multi-academy trust. The trust has numerous sites across the Staffordshire region, with the Head Office/base site being based in the North of Stoke-on-Trent. There is a strong internal network of ICT Technical support staff, led by the Network Manager and ICT/Technology Director. The role is full time and full year. 37 hours per week. (Mon to Fri)In this role you will support all schools across the Staffordshire region. As part of the ICT/Technology support team, you will predominantly be based at the head office and travel between other school sites to support when required and to deliver upgrades and projects as they arise. Duties and responsibilities Provide onsite support at schools when needed where additional capacity is needed, such as supporting project work and to cover the absence of on-site staff. Effective use of the IT Helpdesk to assist end users, prioritise and manage workload, and record activity. Update documentation on existing systems or create new documentation as changes are made. Support with daily tasks such as checking security logs, reviewing emails held in quarantine, checking backup logs and then taking action where required. To work with senior team members to support infrastructure elements such as physical & virtual servers and networking devices, thus ensuring the availability and security of the network, data and applications. Contribute to investigation, design, development and implementation of new IT systems under the direction of senior team members. To take an active role in the ongoing development and support of the Trust's Office 365 tools such as SharePoint, OneDrive and Microsoft Teams for Education. Mentor and support other IT Technicians. What you'll get in return An excellent Local Government Pension Scheme (Support Staff) Support Staff only based on working full time, all year - Generous holiday entitlement from your first day of employment (37 days holiday rising to 39 days after 5 years' service including Bank Holidays) Access to health and wellbeing support via Occupational Health Cycle to work scheme Access to fantastic opportunities to help you grow, contribute and flourish in your role and in the Trust. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Mar 28, 2024
Full time
This is a superb opportunity to work within the Education sector, with a leading, national multi-academy trust. The trust has numerous sites across the Staffordshire region, with the Head Office/base site being based in the North of Stoke-on-Trent. There is a strong internal network of ICT Technical support staff, led by the Network Manager and ICT/Technology Director. The role is full time and full year. 37 hours per week. (Mon to Fri)In this role you will support all schools across the Staffordshire region. As part of the ICT/Technology support team, you will predominantly be based at the head office and travel between other school sites to support when required and to deliver upgrades and projects as they arise. Duties and responsibilities Provide onsite support at schools when needed where additional capacity is needed, such as supporting project work and to cover the absence of on-site staff. Effective use of the IT Helpdesk to assist end users, prioritise and manage workload, and record activity. Update documentation on existing systems or create new documentation as changes are made. Support with daily tasks such as checking security logs, reviewing emails held in quarantine, checking backup logs and then taking action where required. To work with senior team members to support infrastructure elements such as physical & virtual servers and networking devices, thus ensuring the availability and security of the network, data and applications. Contribute to investigation, design, development and implementation of new IT systems under the direction of senior team members. To take an active role in the ongoing development and support of the Trust's Office 365 tools such as SharePoint, OneDrive and Microsoft Teams for Education. Mentor and support other IT Technicians. What you'll get in return An excellent Local Government Pension Scheme (Support Staff) Support Staff only based on working full time, all year - Generous holiday entitlement from your first day of employment (37 days holiday rising to 39 days after 5 years' service including Bank Holidays) Access to health and wellbeing support via Occupational Health Cycle to work scheme Access to fantastic opportunities to help you grow, contribute and flourish in your role and in the Trust. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Software Controls Engineer - needs to come from an engineering background Royston none smoker £56- 65k - plus an amazing perm pack perm- onsite work Working within the Engineering support Team and reporting to the Senior Maintenance Engineer, the Software/Controls Engineer (SCE) is responsible for designing, installing, managing and/or maintaining equipment and software on PLC and SCADA systems, which are used to monitor and control the plant systems at Royston. The majority of your time will be spent on software orientated tasks including but not limited to: fault finding, testing of Logic coding, implementing changes to the existing Controls Infrastructure in line with actions arising from MOC requests, attend HAZOP Studies / PHA's etc as a Software and Controls representative. Provide Software and Controls input for projects for the Site, this could be modifications to existing systems or new installations altogether. This is an exciting role within the business and the successful candidate would be responsible for the following. Provide expert knowledge of PLC systems, JM preferred is Omron and Allen-Bradley. Provide expert knowledge of SCADA systems, JM preferred is Wonderware (Intouch) and Inductive Automation's (Ignition) SCADA packages. Supporting the projects teams at initial design stages to offer advice on the selection of software and controls equipment to ensure improved levels of plant reliability and maintainability, designing, developing, installing, managing and/or maintaining equipment and software as required. Implement and continually review the controls strategy to ensure business needs, both current and future are maintained and developed. Implement recognised standards with regards alarm management and safety related control functions so that process safety is delivered. Interpreting technical drawings for planning, executing, and specifying material to support job duties. Provide support to technicians carrying out Instrumentation Loop testing to ISO 9001 & ISO 14001 standards when required (assistance from a Software perspective only) Taking ownership of own training and development plans. Responsible for contractors you bring onto site and their adherence to JM standards and performance requirements in your area of remit, escalating any issues necessary. Ongoing monitoring and maintenance of the controls network infrastructure including but not limited to: Server Health monitoring Data replication / backup verifications Database administration for IACS. Maintenance and update of malware / Antivirus counter measures on the controls network. As part of the role, you will be required to support the call-out rota for out of hours support. skills and experience required- needs to have experience with Scada/ Plc / wonderware systems background in an engineering technician role Electronic/mechanical background experience in supporting and design work / plant design experience in Lean /continuous improvement Guidant Global is acting as an Employment Agency in relation to this vacancy.
Mar 28, 2024
Full time
Software Controls Engineer - needs to come from an engineering background Royston none smoker £56- 65k - plus an amazing perm pack perm- onsite work Working within the Engineering support Team and reporting to the Senior Maintenance Engineer, the Software/Controls Engineer (SCE) is responsible for designing, installing, managing and/or maintaining equipment and software on PLC and SCADA systems, which are used to monitor and control the plant systems at Royston. The majority of your time will be spent on software orientated tasks including but not limited to: fault finding, testing of Logic coding, implementing changes to the existing Controls Infrastructure in line with actions arising from MOC requests, attend HAZOP Studies / PHA's etc as a Software and Controls representative. Provide Software and Controls input for projects for the Site, this could be modifications to existing systems or new installations altogether. This is an exciting role within the business and the successful candidate would be responsible for the following. Provide expert knowledge of PLC systems, JM preferred is Omron and Allen-Bradley. Provide expert knowledge of SCADA systems, JM preferred is Wonderware (Intouch) and Inductive Automation's (Ignition) SCADA packages. Supporting the projects teams at initial design stages to offer advice on the selection of software and controls equipment to ensure improved levels of plant reliability and maintainability, designing, developing, installing, managing and/or maintaining equipment and software as required. Implement and continually review the controls strategy to ensure business needs, both current and future are maintained and developed. Implement recognised standards with regards alarm management and safety related control functions so that process safety is delivered. Interpreting technical drawings for planning, executing, and specifying material to support job duties. Provide support to technicians carrying out Instrumentation Loop testing to ISO 9001 & ISO 14001 standards when required (assistance from a Software perspective only) Taking ownership of own training and development plans. Responsible for contractors you bring onto site and their adherence to JM standards and performance requirements in your area of remit, escalating any issues necessary. Ongoing monitoring and maintenance of the controls network infrastructure including but not limited to: Server Health monitoring Data replication / backup verifications Database administration for IACS. Maintenance and update of malware / Antivirus counter measures on the controls network. As part of the role, you will be required to support the call-out rota for out of hours support. skills and experience required- needs to have experience with Scada/ Plc / wonderware systems background in an engineering technician role Electronic/mechanical background experience in supporting and design work / plant design experience in Lean /continuous improvement Guidant Global is acting as an Employment Agency in relation to this vacancy.
Senior IT Support Technician £32,000 to £35,000 Birmingham We have partnered up with an organisation located in Birmingham who are MSP that specialise in the educational sector. The business is seeking to hire a Senior IT Support Technician to work closely with their various schools to support them on their ICT equipment and act as the Senior member on all school IT projects. The position will report directly into the Head of IT. Responsibilities of the Senior IT Support Technician: - Manage, monitor, and maintain the IT infrastructure for school sites. - Conduct software installations and upgrades. - Complete hardware installations and upgrades. - Maintain IT hardware and software asset records for various schools. Requirements of the Senior IT Support Technician: - Proven experience working in the educational sector. - Strong knowledge and hands-on experience of installations and network systems including subnets and VLANS. - Confident dealing with various members within schools from students to Head Teachers. - Advanced knowledge of cloud-based solutions Ideally 0365 and Google Workspace. - Proven knowledge of backup systems, solutions, and Active Directory Administration. To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Bradley Webb, by exploring the VIQU IT Recruitment website. If you know someone who would be ideal for this role, by way of showing our appreciation, VIQU is offering an introduction fee up to £1,000 once your referral has successfully started work with our client (terms apply). To be the first to hear about other exciting opportunities, technology, and recruitment news, please also follow us at VIQU IT Recruitment on LinkedIn, and
Mar 28, 2024
Full time
Senior IT Support Technician £32,000 to £35,000 Birmingham We have partnered up with an organisation located in Birmingham who are MSP that specialise in the educational sector. The business is seeking to hire a Senior IT Support Technician to work closely with their various schools to support them on their ICT equipment and act as the Senior member on all school IT projects. The position will report directly into the Head of IT. Responsibilities of the Senior IT Support Technician: - Manage, monitor, and maintain the IT infrastructure for school sites. - Conduct software installations and upgrades. - Complete hardware installations and upgrades. - Maintain IT hardware and software asset records for various schools. Requirements of the Senior IT Support Technician: - Proven experience working in the educational sector. - Strong knowledge and hands-on experience of installations and network systems including subnets and VLANS. - Confident dealing with various members within schools from students to Head Teachers. - Advanced knowledge of cloud-based solutions Ideally 0365 and Google Workspace. - Proven knowledge of backup systems, solutions, and Active Directory Administration. To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Bradley Webb, by exploring the VIQU IT Recruitment website. If you know someone who would be ideal for this role, by way of showing our appreciation, VIQU is offering an introduction fee up to £1,000 once your referral has successfully started work with our client (terms apply). To be the first to hear about other exciting opportunities, technology, and recruitment news, please also follow us at VIQU IT Recruitment on LinkedIn, and
Senior Traffic Installations Technician When you join our Engineering Team at Telent, you'll be empowered to innovate and drive common solutions, working closely with technical experts who are proud of the impact their work makes. Come join a high-performing team doing complex and critical work. Help build and keep the nation's critical infrastructure connected and protected 24/7. The Senior Traffic Installation Engineer will be responsible for installing traffic signals, including the installation and wiring of controllers, ancillary equipment and highways systems. This is a remote working opportunity, where you will be onsite 5 days a week. What you'll do: Carry out installation of Traffic and associated signal equipment Carry out testing of signal equipment Install cables and joints Wire cables at top caps and controllers to an agreed specification Carry out on site risk assessments and follow method statements Attend Team brief / Toolbox talks as required Ensure test equipment, PPE and Vehicle are all compliant with up to date certification as required. Who you are: We are looking for a Senior Traffic Engineer who has full proficiency in a range of technical processes or procedures through job-related training and considerable work experience, who completes a variety of a typical assignments who has experience working in the Traffic or a similar industry, who can work under pressure and to tight deadlines. Strong communication skills alongside a customer focused attitude are essential. Key requirements: Fully accredited sector 8 Full Driving Licence Previous experience in a similar role. What we offer: A career at Telent can span sectors, roles, technologies and customers giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone be themselves and to thrive at work. The additional benefits with this role: 33 days holiday, including public holidays, plus the option to buy or sell five days each year Company pension scheme A range of family friendly policies Occupational health support and wellbeing Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme. Learn more about Telent Click here for Telent Video!
Mar 28, 2024
Full time
Senior Traffic Installations Technician When you join our Engineering Team at Telent, you'll be empowered to innovate and drive common solutions, working closely with technical experts who are proud of the impact their work makes. Come join a high-performing team doing complex and critical work. Help build and keep the nation's critical infrastructure connected and protected 24/7. The Senior Traffic Installation Engineer will be responsible for installing traffic signals, including the installation and wiring of controllers, ancillary equipment and highways systems. This is a remote working opportunity, where you will be onsite 5 days a week. What you'll do: Carry out installation of Traffic and associated signal equipment Carry out testing of signal equipment Install cables and joints Wire cables at top caps and controllers to an agreed specification Carry out on site risk assessments and follow method statements Attend Team brief / Toolbox talks as required Ensure test equipment, PPE and Vehicle are all compliant with up to date certification as required. Who you are: We are looking for a Senior Traffic Engineer who has full proficiency in a range of technical processes or procedures through job-related training and considerable work experience, who completes a variety of a typical assignments who has experience working in the Traffic or a similar industry, who can work under pressure and to tight deadlines. Strong communication skills alongside a customer focused attitude are essential. Key requirements: Fully accredited sector 8 Full Driving Licence Previous experience in a similar role. What we offer: A career at Telent can span sectors, roles, technologies and customers giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone be themselves and to thrive at work. The additional benefits with this role: 33 days holiday, including public holidays, plus the option to buy or sell five days each year Company pension scheme A range of family friendly policies Occupational health support and wellbeing Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme. Learn more about Telent Click here for Telent Video!