Head of Finance Systems Transformation Programme
Job reference: REQ000687
24 Month Fixed Term Contract
£52,303 - ££62,763pa
Woking GU21 4LL / Hybrid Working
This is a UK based contract and as such, you are required to have the Right to Work in the UK. Evidence of your Right to Work will be checked prior to interview.
If you have successfully managed and led IT system implementations this is a tremendous opportunity to use your skills to save our planet. There has never been a more important time to join the fight for our world and as Finance Systems Programme Manager for the world’s leading independent conservation organisation you can play a vital role in the battle for nature.
WWF UK has grown significantly in the last four years and as Finance Systems Programme Manager you will focus on implementing new finance systems to facilitate the financial management and reporting we now need and which is critical to the organisation’s ability to ensure maximum impact from the use of funds. We will look to you to deliver new finance, procurement and grant management systems. You will take responsibility for the effective management of implementation projects from initial discovery through to Go Live and beyond.
You will ensure projects are delivered within budget, on time and that main requirements and objectives for each system are successfully met. You will also oversee the work of implementation partners, manage stakeholder communications and escalate large-scale issues if needed. You will manage resources and ensure users are adequately equipped and trained to optimise systems use too. Important will be the ability to solve project-related problems and to keep the organisation on track.
For this critical role, you must have significant experience of successfully managing and leading IT system implementations, preferably with finance systems implementation projects. Comfortable helping organisations and teams with transformation or change management projects, you will be used to managing multiple stakeholders and leading project teams. You will also possess strong interpersonal, communication and influencing skills. You will also be used to managing budgets and resources as well as overseeing supplier partners.
Experience of implementing MS Dynamics Business Central as a finance system would be an advantage as would a project management qualification.
If you are excited by the opportunity to deliver multiple complex IT projects while building a movement for nature, we would love to hear from you. Please visit our website via the link, complete the online registration and submit a copy of your up-to-date CV with the Supporting Statement highlighting what makes you a good fit for us.
Application closing date : 11/02/2024
WWF UK are committed to an inclusive and accessible recruitment process. As a Disability Confident Employer, we acknowledge that some candidates may require additional support to overcome barriers experienced during the application process. If you require any reasonable adjustments to support your application or interview, please reach out to the Talent Acquisition team via our website.
Our policies and benefits reflect the importance of people being able to have a good work-life balance and being able to bring their ‘full self’ to work.
WWF-UK believes anyone who is involved in our work or connected to it, especially children, should be safe from harm. Our first priority will always be to safeguard anyone at risk of harm or abuse. WWF-UK operates robust recruitment practices to ensure candidates for all roles are suitable. Our process includes values-based questions during interviews and annual performance reviews, reference checks that we verify orally, criminal records checks (at the appropriate level) and pre-employment declarations. We do not tolerate any form of abuse or exploitation and act robustly to any allegations or concerns.
Our world needs you like never before. We are the first generation to know we are destroying the world and we could be the last that can do anything about it. We are looking for people who are passionate about making it politically, socially and economically unacceptable to destroy our planet’s natural resources. We need you to join us in the fight for our world.
Jan 25, 2024
Full time
Head of Finance Systems Transformation Programme
Job reference: REQ000687
24 Month Fixed Term Contract
£52,303 - ££62,763pa
Woking GU21 4LL / Hybrid Working
This is a UK based contract and as such, you are required to have the Right to Work in the UK. Evidence of your Right to Work will be checked prior to interview.
If you have successfully managed and led IT system implementations this is a tremendous opportunity to use your skills to save our planet. There has never been a more important time to join the fight for our world and as Finance Systems Programme Manager for the world’s leading independent conservation organisation you can play a vital role in the battle for nature.
WWF UK has grown significantly in the last four years and as Finance Systems Programme Manager you will focus on implementing new finance systems to facilitate the financial management and reporting we now need and which is critical to the organisation’s ability to ensure maximum impact from the use of funds. We will look to you to deliver new finance, procurement and grant management systems. You will take responsibility for the effective management of implementation projects from initial discovery through to Go Live and beyond.
You will ensure projects are delivered within budget, on time and that main requirements and objectives for each system are successfully met. You will also oversee the work of implementation partners, manage stakeholder communications and escalate large-scale issues if needed. You will manage resources and ensure users are adequately equipped and trained to optimise systems use too. Important will be the ability to solve project-related problems and to keep the organisation on track.
For this critical role, you must have significant experience of successfully managing and leading IT system implementations, preferably with finance systems implementation projects. Comfortable helping organisations and teams with transformation or change management projects, you will be used to managing multiple stakeholders and leading project teams. You will also possess strong interpersonal, communication and influencing skills. You will also be used to managing budgets and resources as well as overseeing supplier partners.
Experience of implementing MS Dynamics Business Central as a finance system would be an advantage as would a project management qualification.
If you are excited by the opportunity to deliver multiple complex IT projects while building a movement for nature, we would love to hear from you. Please visit our website via the link, complete the online registration and submit a copy of your up-to-date CV with the Supporting Statement highlighting what makes you a good fit for us.
Application closing date : 11/02/2024
WWF UK are committed to an inclusive and accessible recruitment process. As a Disability Confident Employer, we acknowledge that some candidates may require additional support to overcome barriers experienced during the application process. If you require any reasonable adjustments to support your application or interview, please reach out to the Talent Acquisition team via our website.
Our policies and benefits reflect the importance of people being able to have a good work-life balance and being able to bring their ‘full self’ to work.
WWF-UK believes anyone who is involved in our work or connected to it, especially children, should be safe from harm. Our first priority will always be to safeguard anyone at risk of harm or abuse. WWF-UK operates robust recruitment practices to ensure candidates for all roles are suitable. Our process includes values-based questions during interviews and annual performance reviews, reference checks that we verify orally, criminal records checks (at the appropriate level) and pre-employment declarations. We do not tolerate any form of abuse or exploitation and act robustly to any allegations or concerns.
Our world needs you like never before. We are the first generation to know we are destroying the world and we could be the last that can do anything about it. We are looking for people who are passionate about making it politically, socially and economically unacceptable to destroy our planet’s natural resources. We need you to join us in the fight for our world.
The Schools of King Edward VI in Birmingham
Birmingham, UK
The mission of the King Edward VI Foundation (the “Foundation”) is to make Birmingham the best place to be educated in the UK. A progressive, influential educational charity, King Edward VI Foundation’s reputation is underpinned by a long and distinguished history. King Edward’s School was established in 1552 by King Edward VI, part of the early growth of secular education in England. In the late 19th century, our five grammar schools and King Edward VI High School for Girls were an early step in extending secondary education for girls and boys.
The 21st century has brought the formation of the King Edward VI Academy Trust, a means of expanding from our original five grammar schools to a current family of eleven academies and two independent schools. Six of the academies are selective; five are comprehensive, some serving Birmingham’s most deprived communities. To serve the city’s children, we recognise that we need to provide a diverse range of schools: independent as well as Academies, selective and also comprehensive. And we believe that those schools need to be accessible to all, regardless of ethnic, religious and social background.
The further development of digital practices and use of technology is integral to the above, and the purpose of this role is to nurture and support this development via the organisation’s Single Central Enterprise Platform (SCEP), among other priorities. The SCEP, running on Microsoft 365, provides a solution to the organisation for collaboration and communication.
We are looking to appoint a well-qualified, experienced and highly motivated individual to join the central Digital and Technology team and fulfil this critical position to manage the organisation’s Single Central Enterprise Platform (SCEP), running on Microsoft 365.
Our schools have achieved great things by managing their individual digital initiatives, particularly during the pandemic. Now it is time for all parts of the organisation to work collectively in advancing and joining up its digital infrastructure and thereby contributing to the Foundation’s work towards achieving its objectives and realising its mission.
The person appointed will have extensive knowledge of using and configuring the latest M365 technologies in addition to managing, configuring and administrating a shared tenancy for a complex organisation, InTune, Sharepoint, Teams, OneDrive, Outlook and more. Experience of working in an educational environment is desirable. The person appointed must be committed to promoting and safeguarding the welfare of the students at the school.
As a central support service, our working model must be driven by the needs of our schools. Therefore, please be aware that staff are required to take the majority of annual leave during non-term time.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Principal responsibilities and duties
Be the central point of contact for all matters relating the Microsoft 365 Single Central Enterprise Platform (SCEP).
Be responsible for Exchange, End point manager, SharePoint online, Power Apps, Power Automate, Intune, O365 security compliance, DLP.
Monitor M365 and react accordingly to any data or cyber-security concerns.
Be responsible for ensuring that administrative rights of users are monitored and controlled appropriately.
Ensure effective change controls are implemented to allow the multiple organisations of the organisation to co-exist within a shared environment.
Responsibility for ensuring that the organisation’s email protection solutions are monitored and that any held/delayed emails are released within a timely manner.
The backup of M365 is automated using an external solution, however the post holder will be responsible for monitoring this service to assure compliance and disaster recovery readiness in the event of a critical incident.
Create policy documents for consumption across the organisation.
Ensure that the M365 SCEP meets and maintains compliance with the DfE’s Digital and Technology standards for schools and colleges.
Work closely and collaboratively with our schools, in particular the school-based technical leads to ensure the M365 SCEP meets operational needs.
Provide additional capacity to the Digital and Technology team with migrating schools to the M365 SCEP on an ad-hoc basis to
Work or support any work undertaken with any third-parties as required to deliver the responsibilities listed above.
As a central support service, our working model must be driven by the needs of our schools. Therefore, please be aware that staff are required to take the majority of annual leave during non-term time.
General responsibilities and duties
To develop a clear understanding of the Foundation’s vision, mission and strategic aims and to actively support these.
To remain up to date with the Foundation’s policies, procedures and code of conduct and always uphold these.
To remain committed to the safeguarding of all of our students.
To identify and undertake relevant training to enable continuing professional development, where resources allow.
To prepare for and proactively engage in the performance review cycle with your line manager.
To attend appropriate internal and external meetings, as directed by your line manager.
To undertake such other duties as are agreed as being in keeping with the general nature of the job and its grade.
The successful candidate will be required to fulfil an enhanced DBS check.
This job description reflects the current requirements of the post. As duties and responsibilities change and develop due to changes in organisational and other circumstances, so the actual duties and responsibilities will vary from the particulars of this job description. Job descriptions will be updated or amended from time to time to reflect such changes.
Person Specification
Knowledge and experience
Essential
Extensive knowledge of using and configuring latest M365 technologies
Experience and knowledge of managing, configuring and administrating a shared tenancy for a complex organisation, InTune, Sharepoint, Teams, OneDrive, Outlook
Experience of managing organisation wide IT projects and engaging with key stakeholders with the aim of standardisation, unification and simplification
Experience of contributing to a process improvement or change project
Experience of managing contracts with suppliers
Knowledge of infrastructure, software solutions, Microsoft Server technologies, networking, security and storage systems
Demonstrable experience of working in an IT /technical management environment within an educational organisational setting
Desirable
Education sector experience
Prior experience of working within a similar role
Practical experience of cloud migrations
Experience with wider infrastructure technologies
Skilled at providing training and support
Qualifications
Essential
University degree in computing or related or equivalent work experience
Desirable
Current and relevant Microsoft Certification
Competencies & Skills
Essential
Demonstrable experience of supporting a shared M365 environment
Technical IT skills
Strong communication skills
Strong attention to detail
Demonstrates a strong commitment to providing excellent customer service
Task delivery, accuracy, detail and completion
Good project management skills; systematic approach to problem solving
Demonstrable good written and verbal communication skills
Ability to work well under pressure
Strong ability to work as a part of a team
Aptitude and attitude appropriate for development within the role.
Ability to deliver quality support and to deliver at pace
Flexible and proactive (ability to drive change)
Ability to influence and persuade others
Training & presenting skills
Ability to work flexible hours
Experience using Microsoft Learn to assimilate required knowledge
Desirable
Training & presenting skills
Ability to work flexible hours
Experience using Microsoft Learn to assimilate required knowledge
A full job description and an application pack for this post, can be found at: https://www.schoolsofkingedwardvi.co.uk/foundation/job-opportunities/
Jun 23, 2023
Full time
The mission of the King Edward VI Foundation (the “Foundation”) is to make Birmingham the best place to be educated in the UK. A progressive, influential educational charity, King Edward VI Foundation’s reputation is underpinned by a long and distinguished history. King Edward’s School was established in 1552 by King Edward VI, part of the early growth of secular education in England. In the late 19th century, our five grammar schools and King Edward VI High School for Girls were an early step in extending secondary education for girls and boys.
The 21st century has brought the formation of the King Edward VI Academy Trust, a means of expanding from our original five grammar schools to a current family of eleven academies and two independent schools. Six of the academies are selective; five are comprehensive, some serving Birmingham’s most deprived communities. To serve the city’s children, we recognise that we need to provide a diverse range of schools: independent as well as Academies, selective and also comprehensive. And we believe that those schools need to be accessible to all, regardless of ethnic, religious and social background.
The further development of digital practices and use of technology is integral to the above, and the purpose of this role is to nurture and support this development via the organisation’s Single Central Enterprise Platform (SCEP), among other priorities. The SCEP, running on Microsoft 365, provides a solution to the organisation for collaboration and communication.
We are looking to appoint a well-qualified, experienced and highly motivated individual to join the central Digital and Technology team and fulfil this critical position to manage the organisation’s Single Central Enterprise Platform (SCEP), running on Microsoft 365.
Our schools have achieved great things by managing their individual digital initiatives, particularly during the pandemic. Now it is time for all parts of the organisation to work collectively in advancing and joining up its digital infrastructure and thereby contributing to the Foundation’s work towards achieving its objectives and realising its mission.
The person appointed will have extensive knowledge of using and configuring the latest M365 technologies in addition to managing, configuring and administrating a shared tenancy for a complex organisation, InTune, Sharepoint, Teams, OneDrive, Outlook and more. Experience of working in an educational environment is desirable. The person appointed must be committed to promoting and safeguarding the welfare of the students at the school.
As a central support service, our working model must be driven by the needs of our schools. Therefore, please be aware that staff are required to take the majority of annual leave during non-term time.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Principal responsibilities and duties
Be the central point of contact for all matters relating the Microsoft 365 Single Central Enterprise Platform (SCEP).
Be responsible for Exchange, End point manager, SharePoint online, Power Apps, Power Automate, Intune, O365 security compliance, DLP.
Monitor M365 and react accordingly to any data or cyber-security concerns.
Be responsible for ensuring that administrative rights of users are monitored and controlled appropriately.
Ensure effective change controls are implemented to allow the multiple organisations of the organisation to co-exist within a shared environment.
Responsibility for ensuring that the organisation’s email protection solutions are monitored and that any held/delayed emails are released within a timely manner.
The backup of M365 is automated using an external solution, however the post holder will be responsible for monitoring this service to assure compliance and disaster recovery readiness in the event of a critical incident.
Create policy documents for consumption across the organisation.
Ensure that the M365 SCEP meets and maintains compliance with the DfE’s Digital and Technology standards for schools and colleges.
Work closely and collaboratively with our schools, in particular the school-based technical leads to ensure the M365 SCEP meets operational needs.
Provide additional capacity to the Digital and Technology team with migrating schools to the M365 SCEP on an ad-hoc basis to
Work or support any work undertaken with any third-parties as required to deliver the responsibilities listed above.
As a central support service, our working model must be driven by the needs of our schools. Therefore, please be aware that staff are required to take the majority of annual leave during non-term time.
General responsibilities and duties
To develop a clear understanding of the Foundation’s vision, mission and strategic aims and to actively support these.
To remain up to date with the Foundation’s policies, procedures and code of conduct and always uphold these.
To remain committed to the safeguarding of all of our students.
To identify and undertake relevant training to enable continuing professional development, where resources allow.
To prepare for and proactively engage in the performance review cycle with your line manager.
To attend appropriate internal and external meetings, as directed by your line manager.
To undertake such other duties as are agreed as being in keeping with the general nature of the job and its grade.
The successful candidate will be required to fulfil an enhanced DBS check.
This job description reflects the current requirements of the post. As duties and responsibilities change and develop due to changes in organisational and other circumstances, so the actual duties and responsibilities will vary from the particulars of this job description. Job descriptions will be updated or amended from time to time to reflect such changes.
Person Specification
Knowledge and experience
Essential
Extensive knowledge of using and configuring latest M365 technologies
Experience and knowledge of managing, configuring and administrating a shared tenancy for a complex organisation, InTune, Sharepoint, Teams, OneDrive, Outlook
Experience of managing organisation wide IT projects and engaging with key stakeholders with the aim of standardisation, unification and simplification
Experience of contributing to a process improvement or change project
Experience of managing contracts with suppliers
Knowledge of infrastructure, software solutions, Microsoft Server technologies, networking, security and storage systems
Demonstrable experience of working in an IT /technical management environment within an educational organisational setting
Desirable
Education sector experience
Prior experience of working within a similar role
Practical experience of cloud migrations
Experience with wider infrastructure technologies
Skilled at providing training and support
Qualifications
Essential
University degree in computing or related or equivalent work experience
Desirable
Current and relevant Microsoft Certification
Competencies & Skills
Essential
Demonstrable experience of supporting a shared M365 environment
Technical IT skills
Strong communication skills
Strong attention to detail
Demonstrates a strong commitment to providing excellent customer service
Task delivery, accuracy, detail and completion
Good project management skills; systematic approach to problem solving
Demonstrable good written and verbal communication skills
Ability to work well under pressure
Strong ability to work as a part of a team
Aptitude and attitude appropriate for development within the role.
Ability to deliver quality support and to deliver at pace
Flexible and proactive (ability to drive change)
Ability to influence and persuade others
Training & presenting skills
Ability to work flexible hours
Experience using Microsoft Learn to assimilate required knowledge
Desirable
Training & presenting skills
Ability to work flexible hours
Experience using Microsoft Learn to assimilate required knowledge
A full job description and an application pack for this post, can be found at: https://www.schoolsofkingedwardvi.co.uk/foundation/job-opportunities/
ABOUT THE ROLE
Are you passionate about protecting Cyber Security?
Do you want to make a real difference in the fight against cybercrime in local government?
Are you passionate about making a difference in your community?
If so, we want you to join our team!
We seek a highly motivated and experienced Cyber Security & Networks Manager to join our team. Stevenage Borough Council are a leading local authority in Cyber Security in the UK and pilot cyber security standards for The Department for Levelling Up, Housing and Communities (DLUHC). This is an exciting opportunity to be at the forefront of Cyber Security in the public sector. The ideal candidate will have a strong understanding of cyber security principles and associated technology risk management. They will also have experience in managing and leading a team of IT professionals.
Accountable for Cyber security, you will identify and ensure the security of the council’s IT Applications and Digital Solutions. You will lead in evaluating new and existing projects, software and hardware products, and vendors, including examining vendor contracts and terms of service. You will support teams across the council to develop their understanding of security cyber risks. You will manage a small team of two Senior Network and Security Engineers
You will take the lead on cyber security and network for the Shared IT service, which supports over 1,000 users across Stevenage Borough Council and East Herts District Council and will put in place controls over security systems, such as firewalls, data protection controls, patching, encryption, vulnerability scanning and penetration testing.
You will be responsible for achieving compliance with Cyber Essentials Plus, Cyber Assessment Framework (CAF) and Public Sector Network (PSN) and related government frameworks, including those of the National Cyber Security Centre, the Information Commissioners Office (ICO)
ABOUT YOU
The successful candidate will have
Ability to work in a high-pressure environment and make sound decisions in emergency situations while empathising with customers and responding sympathetically to
Extensive knowledge of all IT security aspects, including audit response, oversight, and scrutiny, ICO responses, Information Governance, Information Assurance, IT Asset Management policies, Quality Assurance, Test Strategies, PSN and PCI and other relevant compliance frameworks, Disaster recovery and Business continuity
Extensive experience working as part of a multidiscipline ICT team in a complex organisation, ideally a local authority.
OUR BENEFITS
Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pensions for dependants
Flexible working: available upon request, subject to operational requirements
Part-time and job share opportunities - all our full time vacancies are open to job share unless otherwise stated
A variety of different types of paid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave
25 days holiday rising to 31 days (depending on Local Government service)
An extensive range of learning and development opportunities
Employee Assistance Programme – 24/7 Confidential advice and support on personal, work, family, and relationship issues
Discounted health and fitness membership
Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union
HOW TO APPLY
All applications must be made on online - please visit https://bit.ly/45Yo0Ke
For an informal discussion about this role please contact
Name Matt Canterford
Job Title Assistant Director and Chief Technology Officer
Phone Number 07706 349657
Email matt.canterford@stevenage.gov.uk
Closing date for receipt of applications : 26 June 2023
Interviews will be held the week commencing: 3 July 2023
Please note that if we receive a large volume of applications for this role, we reserve the right to close this vacancy ahead of the published closing date
Stevenage Borough Council (SBC) is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff, volunteers and recruitment candidates to share this commitment. SBC shall take all reasonable steps to employ staff who are safe to work with children, young people and vulnerable adults. For posts identified with regular contact with these groups applicants will be required to undertake a Value Based Interview. The council supports the legislative requirements for employing and maintaining safer staff and the guidance specified by Hertfordshire Safeguarding Adults Board
Stevenage Borough Council is committed to Equal Opportunities for All. For further information please click https://www.stevenage.gov.uk/about-the-council/jobs-and-careers/equal-opportunities
Jun 05, 2023
Full time
ABOUT THE ROLE
Are you passionate about protecting Cyber Security?
Do you want to make a real difference in the fight against cybercrime in local government?
Are you passionate about making a difference in your community?
If so, we want you to join our team!
We seek a highly motivated and experienced Cyber Security & Networks Manager to join our team. Stevenage Borough Council are a leading local authority in Cyber Security in the UK and pilot cyber security standards for The Department for Levelling Up, Housing and Communities (DLUHC). This is an exciting opportunity to be at the forefront of Cyber Security in the public sector. The ideal candidate will have a strong understanding of cyber security principles and associated technology risk management. They will also have experience in managing and leading a team of IT professionals.
Accountable for Cyber security, you will identify and ensure the security of the council’s IT Applications and Digital Solutions. You will lead in evaluating new and existing projects, software and hardware products, and vendors, including examining vendor contracts and terms of service. You will support teams across the council to develop their understanding of security cyber risks. You will manage a small team of two Senior Network and Security Engineers
You will take the lead on cyber security and network for the Shared IT service, which supports over 1,000 users across Stevenage Borough Council and East Herts District Council and will put in place controls over security systems, such as firewalls, data protection controls, patching, encryption, vulnerability scanning and penetration testing.
You will be responsible for achieving compliance with Cyber Essentials Plus, Cyber Assessment Framework (CAF) and Public Sector Network (PSN) and related government frameworks, including those of the National Cyber Security Centre, the Information Commissioners Office (ICO)
ABOUT YOU
The successful candidate will have
Ability to work in a high-pressure environment and make sound decisions in emergency situations while empathising with customers and responding sympathetically to
Extensive knowledge of all IT security aspects, including audit response, oversight, and scrutiny, ICO responses, Information Governance, Information Assurance, IT Asset Management policies, Quality Assurance, Test Strategies, PSN and PCI and other relevant compliance frameworks, Disaster recovery and Business continuity
Extensive experience working as part of a multidiscipline ICT team in a complex organisation, ideally a local authority.
OUR BENEFITS
Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pensions for dependants
Flexible working: available upon request, subject to operational requirements
Part-time and job share opportunities - all our full time vacancies are open to job share unless otherwise stated
A variety of different types of paid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave
25 days holiday rising to 31 days (depending on Local Government service)
An extensive range of learning and development opportunities
Employee Assistance Programme – 24/7 Confidential advice and support on personal, work, family, and relationship issues
Discounted health and fitness membership
Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union
HOW TO APPLY
All applications must be made on online - please visit https://bit.ly/45Yo0Ke
For an informal discussion about this role please contact
Name Matt Canterford
Job Title Assistant Director and Chief Technology Officer
Phone Number 07706 349657
Email matt.canterford@stevenage.gov.uk
Closing date for receipt of applications : 26 June 2023
Interviews will be held the week commencing: 3 July 2023
Please note that if we receive a large volume of applications for this role, we reserve the right to close this vacancy ahead of the published closing date
Stevenage Borough Council (SBC) is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff, volunteers and recruitment candidates to share this commitment. SBC shall take all reasonable steps to employ staff who are safe to work with children, young people and vulnerable adults. For posts identified with regular contact with these groups applicants will be required to undertake a Value Based Interview. The council supports the legislative requirements for employing and maintaining safer staff and the guidance specified by Hertfordshire Safeguarding Adults Board
Stevenage Borough Council is committed to Equal Opportunities for All. For further information please click https://www.stevenage.gov.uk/about-the-council/jobs-and-careers/equal-opportunities
Digital Delivery Manager
Closing date: 29 January 2023
Location: Flexible
Salary: £41,150 - £46,147 (Grade 7)
Contract type : Permanent
Work pattern: 37 hours, Monday - Friday
Post number : 203412
Job Description
We’re looking for an experienced agile delivery manager to join our growing Digital Services Team.
As the first Delivery Manager in our team, you’ll join us at an exciting time. This is an opportunity to shape our approach to delivering agile products and services and help support Natural Resources Wales in our work to tackle the climate and nature emergencies.
Over a million people access information and services on the Natural Resources Wales website every year. These include helping businesses comply with environmental regulations to protect the Welsh environment and helping house holders understand their flood risk and prepare for flooding. It’s also an important platform for other public bodies and used by policy makers to access the evidence they need to help make decisions. And much more in-between!
Working in a multidisciplinary team, your mission will be to take a user-centred design approach to continuously build, test and support the Natural Resources Wales website and intranet platforms. Your role will be to help create the right environment for your delivery teams by removing blockers and challenging the status quo, to enable the team to succeed.
You can find out more about our vision for user-centred services for the people of Wales in our Digital Strategy.
You will be able to demonstrate knowledge and experience of the following:
Be an advocate for agile and digital, sharing best practice with NRW and Welsh public sector colleagues through communities of practice.
Have substantial experience in agile delivery, of complex or multiple digital products, gained from working in a number of different organisations or in different roles or functions within a single organisation.
Be able to explain complex technical concepts in plain Englis
Planning and managing digital products and services in an agile environment, ensuring that projects keep within budget.
Experience of agile coaching
Experience of a range of delivery tools (e.g. Trello, Jira, etc.) and remote working tools (Slack, Google Hangouts, Zoom, etc.). Managing and prioritising multiple products/services simultaneously.
Experience of identifying and mitigating risks.
Strong interpersonal skills, including experience of establishing and maintaining strong networks across teams.
This role will offer a range of benefits, including:
Agile and flexible working
Civil Service Pension Scheme offering employer contributions of 26.6% to 30.3%
28 days annual leave, rising to 33 days
Generous leave entitlements for all your life needs
Health and wellbeing benefits and support
Weekly well-being hour to use as you choose
For more information, please visit our website.
Dec 09, 2022
Full time
Digital Delivery Manager
Closing date: 29 January 2023
Location: Flexible
Salary: £41,150 - £46,147 (Grade 7)
Contract type : Permanent
Work pattern: 37 hours, Monday - Friday
Post number : 203412
Job Description
We’re looking for an experienced agile delivery manager to join our growing Digital Services Team.
As the first Delivery Manager in our team, you’ll join us at an exciting time. This is an opportunity to shape our approach to delivering agile products and services and help support Natural Resources Wales in our work to tackle the climate and nature emergencies.
Over a million people access information and services on the Natural Resources Wales website every year. These include helping businesses comply with environmental regulations to protect the Welsh environment and helping house holders understand their flood risk and prepare for flooding. It’s also an important platform for other public bodies and used by policy makers to access the evidence they need to help make decisions. And much more in-between!
Working in a multidisciplinary team, your mission will be to take a user-centred design approach to continuously build, test and support the Natural Resources Wales website and intranet platforms. Your role will be to help create the right environment for your delivery teams by removing blockers and challenging the status quo, to enable the team to succeed.
You can find out more about our vision for user-centred services for the people of Wales in our Digital Strategy.
You will be able to demonstrate knowledge and experience of the following:
Be an advocate for agile and digital, sharing best practice with NRW and Welsh public sector colleagues through communities of practice.
Have substantial experience in agile delivery, of complex or multiple digital products, gained from working in a number of different organisations or in different roles or functions within a single organisation.
Be able to explain complex technical concepts in plain Englis
Planning and managing digital products and services in an agile environment, ensuring that projects keep within budget.
Experience of agile coaching
Experience of a range of delivery tools (e.g. Trello, Jira, etc.) and remote working tools (Slack, Google Hangouts, Zoom, etc.). Managing and prioritising multiple products/services simultaneously.
Experience of identifying and mitigating risks.
Strong interpersonal skills, including experience of establishing and maintaining strong networks across teams.
This role will offer a range of benefits, including:
Agile and flexible working
Civil Service Pension Scheme offering employer contributions of 26.6% to 30.3%
28 days annual leave, rising to 33 days
Generous leave entitlements for all your life needs
Health and wellbeing benefits and support
Weekly well-being hour to use as you choose
For more information, please visit our website.
Digital Product Manager
Closing date: 29 January 2023
Location: Flexible
Salary: £41,150 - £46,147 (Grade 7)
Contract type : Permanent
Work pattern: 37 hours, Monday - Friday
Post number: 203411
Job Description
We’re looking for an experienced product manager to join our growing Digital Services Team.
You’ll join us at an exciting time to lead on developing the future vision for the Natural Resources Wales website, and help support our organisation’s priorities to tackle the climate and nature emergencies.
Over a million people access information and services on the Natural Resources Wales website every year. From making sure businesses comply with environmental regulations and protect the Welsh environment to helping householders understand their flood risk. It’s also an important platform for other public bodies and used by policy makers access to the evidence needed to base their decision. And many more services in-between!
Working in a multidisciplinary team, you will take a user-centred design approach to continuously build, test and support the Natural Resources Wales digital platforms. Your role will be to identify and frame the problems and set priorities for the improvements of NRW digital products – mainly focused on the website and intranet.
You can find out more about our vision for user-centred services for the people of Wales in our Digital Strategy.
You will be able to demonstrate knowledge and experience of the following:
Technical knowledge and understanding gained from career experience relevant to the role, or degree in relevant area.
Have substantial experience in product management, of complex or multiple digital products, gained from working in a number of different organisations or in different roles or functions within a single organisation.
Able to explain complex technical concepts in plain English
Experience of working as a product manager in a multi-disciplinary team (user-centred design and technical roles).
Budget and project management skills suitable for managing, or making a significant contribution to, projects involving the use of specialist contractors.
Experience of influencing strategies, development plans and work programmes of internal and external stakeholders.
Strong interpersonal skills, including experience of establishing and maintaining strong networks across teams.
Persuasive and compelling presentation skills with an ability to be passionate advocate of your portfolio.
This role will offer a range of benefits, including:
Agile and flexible working
Civil Service Pension Scheme offering employer contributions of 26.6% to 30.3%
28 days annual leave, rising to 33 days
Generous leave entitlements for all your life needs
Health and wellbeing benefits and support
Weekly well-being hour to use as you choose
For more information, please visit our website.
Dec 09, 2022
Full time
Digital Product Manager
Closing date: 29 January 2023
Location: Flexible
Salary: £41,150 - £46,147 (Grade 7)
Contract type : Permanent
Work pattern: 37 hours, Monday - Friday
Post number: 203411
Job Description
We’re looking for an experienced product manager to join our growing Digital Services Team.
You’ll join us at an exciting time to lead on developing the future vision for the Natural Resources Wales website, and help support our organisation’s priorities to tackle the climate and nature emergencies.
Over a million people access information and services on the Natural Resources Wales website every year. From making sure businesses comply with environmental regulations and protect the Welsh environment to helping householders understand their flood risk. It’s also an important platform for other public bodies and used by policy makers access to the evidence needed to base their decision. And many more services in-between!
Working in a multidisciplinary team, you will take a user-centred design approach to continuously build, test and support the Natural Resources Wales digital platforms. Your role will be to identify and frame the problems and set priorities for the improvements of NRW digital products – mainly focused on the website and intranet.
You can find out more about our vision for user-centred services for the people of Wales in our Digital Strategy.
You will be able to demonstrate knowledge and experience of the following:
Technical knowledge and understanding gained from career experience relevant to the role, or degree in relevant area.
Have substantial experience in product management, of complex or multiple digital products, gained from working in a number of different organisations or in different roles or functions within a single organisation.
Able to explain complex technical concepts in plain English
Experience of working as a product manager in a multi-disciplinary team (user-centred design and technical roles).
Budget and project management skills suitable for managing, or making a significant contribution to, projects involving the use of specialist contractors.
Experience of influencing strategies, development plans and work programmes of internal and external stakeholders.
Strong interpersonal skills, including experience of establishing and maintaining strong networks across teams.
Persuasive and compelling presentation skills with an ability to be passionate advocate of your portfolio.
This role will offer a range of benefits, including:
Agile and flexible working
Civil Service Pension Scheme offering employer contributions of 26.6% to 30.3%
28 days annual leave, rising to 33 days
Generous leave entitlements for all your life needs
Health and wellbeing benefits and support
Weekly well-being hour to use as you choose
For more information, please visit our website.
Web Developer
Closing date: 29 January 2023
Location: Bangor or Cardiff
Salary: £41,150 - £46,147 (Grade 7)
Contract type : Permanent
Work pattern: 37 hours, Monday - Friday
Post number: 203437, 203434
Job Description
We’re looking for an experienced web developer to join a new team that will be responsible for developing and managing the Natural Resources Wales website and publishing platforms.
This is a chance to use your skills and experience in a role that will make a real difference in supporting Wales’ ambitions to tackle the climate and nature emergencies.
Over a million people access information and services on the Natural Resources Wales website every year. From making sure businesses comply with environmental regulations and protect the Welsh environment to helping householders understand their flood risk. It’s also an important platform for other public bodies and used by policy makers to access evidence needed to base their decisions. And many more services in-between!
Find out more about our vision for better digital services for Natural Resources Wales in our Digital Strategy.
You will be able to demonstrate knowledge and experience of the following:
Technical knowledge and understanding gained from career experience relevant to the role, or degree in relevant area.
Experience developing digital products that comply with accessibility standards
Experience of working in a multidisciplinary agile web team.
Strong interpersonal skills, including experience of establishing and maintaining strong networks across teams.
Experience of working within a Microsoft Azure and Office 365 environment.
Ability to troubleshoot and make recommendations on the resilience and supportability of solutions.
Experience of working in Visual Studio and Azure DevOps.
Experience of working with, and developing a Content Management System (CMS).
Experience of working with Umbraco (desirable)
Knowledge of Rest APIs, HTML 5, CSS, C#, MVC, JavaScript, and Microsoft SQL.
Understanding of the latest Azure offerings including API Manager, Azure Functions, Azure LogicApps and Azure Insights.
This role will offer a range of benefits, including:
Agile and flexible working
Civil Service Pension Scheme offering employer contributions of 26.6% to 30.3%
28 days annual leave, rising to 33 days
Generous leave entitlements for all your life needs
Health and wellbeing benefits and support
Weekly well-being hour to use as you choose
For more information, please visit our website.
Dec 08, 2022
Full time
Web Developer
Closing date: 29 January 2023
Location: Bangor or Cardiff
Salary: £41,150 - £46,147 (Grade 7)
Contract type : Permanent
Work pattern: 37 hours, Monday - Friday
Post number: 203437, 203434
Job Description
We’re looking for an experienced web developer to join a new team that will be responsible for developing and managing the Natural Resources Wales website and publishing platforms.
This is a chance to use your skills and experience in a role that will make a real difference in supporting Wales’ ambitions to tackle the climate and nature emergencies.
Over a million people access information and services on the Natural Resources Wales website every year. From making sure businesses comply with environmental regulations and protect the Welsh environment to helping householders understand their flood risk. It’s also an important platform for other public bodies and used by policy makers to access evidence needed to base their decisions. And many more services in-between!
Find out more about our vision for better digital services for Natural Resources Wales in our Digital Strategy.
You will be able to demonstrate knowledge and experience of the following:
Technical knowledge and understanding gained from career experience relevant to the role, or degree in relevant area.
Experience developing digital products that comply with accessibility standards
Experience of working in a multidisciplinary agile web team.
Strong interpersonal skills, including experience of establishing and maintaining strong networks across teams.
Experience of working within a Microsoft Azure and Office 365 environment.
Ability to troubleshoot and make recommendations on the resilience and supportability of solutions.
Experience of working in Visual Studio and Azure DevOps.
Experience of working with, and developing a Content Management System (CMS).
Experience of working with Umbraco (desirable)
Knowledge of Rest APIs, HTML 5, CSS, C#, MVC, JavaScript, and Microsoft SQL.
Understanding of the latest Azure offerings including API Manager, Azure Functions, Azure LogicApps and Azure Insights.
This role will offer a range of benefits, including:
Agile and flexible working
Civil Service Pension Scheme offering employer contributions of 26.6% to 30.3%
28 days annual leave, rising to 33 days
Generous leave entitlements for all your life needs
Health and wellbeing benefits and support
Weekly well-being hour to use as you choose
For more information, please visit our website.
At South West Water we believe that the strongest businesses are built on solid, stable foundations - with a vision and a culture that gives them the freedom to change, improve and innovate. We’re proud to be responsible for providing reliable, efficient and high-quality drinking water and wastewater services for the beautiful South West area. And we have huge ambitions. Not only are we committed to reaching net-zero by 2030, but we’ve also partnered with wildlife charities, National Parks and local partners to help ensure a better future for generations to come. So, if you want to be part of a diverse team where opportunities flow and fresh ideas are welcomed, #JustAddWater.
Are you looking for a role where you can use your experience to bring about real change within a proactive and environmentally conscious company?
We currently have an opportunity available for an Application Specialist to join our team working in Exeter with a mix of office-based working and home working. Joining us on a full-time, permanent basis, you will receive a competitive salary of £35,000 - £46,000 per annum plus excellent benefits, including a £3,000 relocation expenses allowance!
About the role:
As our Application Specialist, you will make sure critical applications, interfaces and databases are secure, resilient, highly available and cost-efficient to support key business processes, and can scale to allow planned growth and change. This includes the administration of databases including SQL Server and Oracle.
Our Application Assurance team sits within Corporate Applications alongside two other teams, Data and BI, and Solution Delivery. Alongside this the IT department supports:
· 3000 colleagues and external partners that use our systems
· 2500 Telemetry outstations collecting information about our assets
· 200 process control systems on our larger Drinking Water and Waste Water sites
· 300 physical and 1000 virtual servers
· 250 databases and over 100 software applications
· 2700 PCs and 1400 tablets and mobile phones
· 1200 network assets such as routers, switches, Microwave links
· Store and backup 3.5 Petabytes of data, equivalent to storing 780,000 movies!
As our Application Specialist you’ll benefit from working with over 100 experienced IT professionals within the department.
What you’ll be doing:
Administration of databases including SQL Server, Oracle and Progress - this could include taking backups, reviewing the efficiency of indexes and maintaining User Acceptance, Training or Development copies of the database to allow testing and development within the Department. Ensuring latest patches, hot fixes and Service Packs are installed to ensure supported and secure.
Receive, prioritise and escalate incidents when considered appropriate and necessary to maintain service level expectations - these could manifest into Emergency Changes (when the system is down), planned changes or P1 Incidents, and could also lead to a PRB being created, to investigate the route cause (our ambition should always be to prevent any future tickets being raised for the same reason - if practical)
Plan and undertake upgrades to critical platforms and support the transition of new and upgraded IT services into operational use - usually from other areas within IT i.e. as a result of a Project, but could be as a request from the Business e.g. annual Billing or new features being switched on
Maintain knowledge and skill levels appropriate to this specialist area - could be via formal training course or self-investment in personal development
What we are looking for:
Educated to degree level standard or able to demonstrate working to degree level
Experience with relevant operating systems, software and infrastructure, including Microsoft Server, Azure and AIX
Experienced in Database Administration for SQL Server and Oracle
Able to take personal responsibility to keep their business knowledge, IT governance and technical skills up to date
Demonstrate a strong customer service orientation, taking ownership to ensure the effective resolution of questions, requests and issues by the appropriate team
Excellent written and verbal communication skills, able to influence change without direct authority through collaboration, diplomacy and persuasiveness
Adept at presenting complex information in straightforward terms to a range of audiences
What's in it for you:
We know that the support and commitment of our staff is key to our success so you will receive the opportunity for ongoing development and training for a long-term career with us. We’re one of the largest companies in the South West and are proud to have been awarded Investors in People recognition.
In return, we offer an excellent range of benefits including:
23 days holiday allowance rising to 27 days plus bank holidays
Relocation expenses allowance of up to £3,000
A discretionary Bonus
Competitive Contributory Pension
Access to the Company Sharesave Scheme
Various health benefits
Wellbeing support programmes
A range of Group Discounts
Cycle to Work scheme
Financial Support services
Training and Development Opportunities
And many more!
Closing Date: Wednesday 11th May 2022Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.
Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness. Our core values which are essential to our success are:
· Trusted - We do the right thing for our customers and stakeholders
.· Collaborative - We forge strong relationships working together to make a positive impact.
· Responsible - We keep our promises to our customers, communities, and each other.
· Progressive - We are always looking for new ways to improve and make life better.
Apr 20, 2022
Full time
At South West Water we believe that the strongest businesses are built on solid, stable foundations - with a vision and a culture that gives them the freedom to change, improve and innovate. We’re proud to be responsible for providing reliable, efficient and high-quality drinking water and wastewater services for the beautiful South West area. And we have huge ambitions. Not only are we committed to reaching net-zero by 2030, but we’ve also partnered with wildlife charities, National Parks and local partners to help ensure a better future for generations to come. So, if you want to be part of a diverse team where opportunities flow and fresh ideas are welcomed, #JustAddWater.
Are you looking for a role where you can use your experience to bring about real change within a proactive and environmentally conscious company?
We currently have an opportunity available for an Application Specialist to join our team working in Exeter with a mix of office-based working and home working. Joining us on a full-time, permanent basis, you will receive a competitive salary of £35,000 - £46,000 per annum plus excellent benefits, including a £3,000 relocation expenses allowance!
About the role:
As our Application Specialist, you will make sure critical applications, interfaces and databases are secure, resilient, highly available and cost-efficient to support key business processes, and can scale to allow planned growth and change. This includes the administration of databases including SQL Server and Oracle.
Our Application Assurance team sits within Corporate Applications alongside two other teams, Data and BI, and Solution Delivery. Alongside this the IT department supports:
· 3000 colleagues and external partners that use our systems
· 2500 Telemetry outstations collecting information about our assets
· 200 process control systems on our larger Drinking Water and Waste Water sites
· 300 physical and 1000 virtual servers
· 250 databases and over 100 software applications
· 2700 PCs and 1400 tablets and mobile phones
· 1200 network assets such as routers, switches, Microwave links
· Store and backup 3.5 Petabytes of data, equivalent to storing 780,000 movies!
As our Application Specialist you’ll benefit from working with over 100 experienced IT professionals within the department.
What you’ll be doing:
Administration of databases including SQL Server, Oracle and Progress - this could include taking backups, reviewing the efficiency of indexes and maintaining User Acceptance, Training or Development copies of the database to allow testing and development within the Department. Ensuring latest patches, hot fixes and Service Packs are installed to ensure supported and secure.
Receive, prioritise and escalate incidents when considered appropriate and necessary to maintain service level expectations - these could manifest into Emergency Changes (when the system is down), planned changes or P1 Incidents, and could also lead to a PRB being created, to investigate the route cause (our ambition should always be to prevent any future tickets being raised for the same reason - if practical)
Plan and undertake upgrades to critical platforms and support the transition of new and upgraded IT services into operational use - usually from other areas within IT i.e. as a result of a Project, but could be as a request from the Business e.g. annual Billing or new features being switched on
Maintain knowledge and skill levels appropriate to this specialist area - could be via formal training course or self-investment in personal development
What we are looking for:
Educated to degree level standard or able to demonstrate working to degree level
Experience with relevant operating systems, software and infrastructure, including Microsoft Server, Azure and AIX
Experienced in Database Administration for SQL Server and Oracle
Able to take personal responsibility to keep their business knowledge, IT governance and technical skills up to date
Demonstrate a strong customer service orientation, taking ownership to ensure the effective resolution of questions, requests and issues by the appropriate team
Excellent written and verbal communication skills, able to influence change without direct authority through collaboration, diplomacy and persuasiveness
Adept at presenting complex information in straightforward terms to a range of audiences
What's in it for you:
We know that the support and commitment of our staff is key to our success so you will receive the opportunity for ongoing development and training for a long-term career with us. We’re one of the largest companies in the South West and are proud to have been awarded Investors in People recognition.
In return, we offer an excellent range of benefits including:
23 days holiday allowance rising to 27 days plus bank holidays
Relocation expenses allowance of up to £3,000
A discretionary Bonus
Competitive Contributory Pension
Access to the Company Sharesave Scheme
Various health benefits
Wellbeing support programmes
A range of Group Discounts
Cycle to Work scheme
Financial Support services
Training and Development Opportunities
And many more!
Closing Date: Wednesday 11th May 2022Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.
Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness. Our core values which are essential to our success are:
· Trusted - We do the right thing for our customers and stakeholders
.· Collaborative - We forge strong relationships working together to make a positive impact.
· Responsible - We keep our promises to our customers, communities, and each other.
· Progressive - We are always looking for new ways to improve and make life better.
Fraud InvestigatorLocation - EdinburghSalary - £31,000 - £32,000 per year + Annual bonusWorking Hours - Monday to Friday - 35 hours per week between 8am - 6pmLocation - Edinburgh / Hybrid working after completion of training & probation periodSearch Consultancy is working in partnership with a growing digital bank based in Edinburgh looking to recruit Fraud Investigator's ASAP on a full time permanent basis.Job PurposeAs a Fraud Investigator, you will be required to manage fraud risks to protect customers and help reduce potential financial losses for the bank. This will be achieved by responding to fraud alerts and managing fraud cases within a multi-skilled fraud operations team. You will investigate cases identified by fraud monitoring systems, or escalated by our fraud Tactical response team, to mitigate fraud risk and provide resolution for a claim. You will be expected to have emotive conversations with customers who have been victim of a scam or impersonation fraud. You will be expected to collaborate with other operations teams and stakeholders in other jurisdictions to build what we aim to be an industry leading customer service operation.Previous Experience & Skills- 12 months operational fraud experience- Must have been in a customer contact role previously - Managing Scam victims and potential first party Fraudsters- Banking/FS experience ideally however will consider Fraud experience from other backgrounds- Be fully conversant with Payment Services Regulations and Contingent Reimbursement Model code Experienced in handling application fraud, scams, mules or first party fraud investigations Strong analytical mind-set with experience investigating fraud or financial crime in a previous role. Ability to identify fraud and related financial crime risks and take the appropriate steps to mitigate the risks. Knowledge of the UK regulatory framework and best practice regarding fraud prevention. Have excellent communication skills, both written and verbal. Be empathetic and a problem solver. Be a multitasker - talk/type with the customer whilst researching resolution and maintaining customer engagement. Be a team player and excellent brand advocate. Have a passion to learn and self-develop.You will be provided with a structured training programme which will allow you to develop your skills and afford you a number of career development opportunities across different teams and will also receive an attractive benefits package as per below- Bonus Scheme- Hybrid working- Excellent Pension Scheme- 25 days holidays plus 8 bank holidays - Option to purchase up to 5 additional holidays- Private Health care for employees - ability to add partner/children- Heath assessments - under 50 years of age biannually over 50 years of age yearly- Doctor on Hand app for easy GP consultations- Life Assurance 12 X pensionable salary- Income protection insurance- Critical illness cove- Wellness programmeIf you have the right experience please apply with your most up to date CV for review. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Apr 26, 2024
Full time
Fraud InvestigatorLocation - EdinburghSalary - £31,000 - £32,000 per year + Annual bonusWorking Hours - Monday to Friday - 35 hours per week between 8am - 6pmLocation - Edinburgh / Hybrid working after completion of training & probation periodSearch Consultancy is working in partnership with a growing digital bank based in Edinburgh looking to recruit Fraud Investigator's ASAP on a full time permanent basis.Job PurposeAs a Fraud Investigator, you will be required to manage fraud risks to protect customers and help reduce potential financial losses for the bank. This will be achieved by responding to fraud alerts and managing fraud cases within a multi-skilled fraud operations team. You will investigate cases identified by fraud monitoring systems, or escalated by our fraud Tactical response team, to mitigate fraud risk and provide resolution for a claim. You will be expected to have emotive conversations with customers who have been victim of a scam or impersonation fraud. You will be expected to collaborate with other operations teams and stakeholders in other jurisdictions to build what we aim to be an industry leading customer service operation.Previous Experience & Skills- 12 months operational fraud experience- Must have been in a customer contact role previously - Managing Scam victims and potential first party Fraudsters- Banking/FS experience ideally however will consider Fraud experience from other backgrounds- Be fully conversant with Payment Services Regulations and Contingent Reimbursement Model code Experienced in handling application fraud, scams, mules or first party fraud investigations Strong analytical mind-set with experience investigating fraud or financial crime in a previous role. Ability to identify fraud and related financial crime risks and take the appropriate steps to mitigate the risks. Knowledge of the UK regulatory framework and best practice regarding fraud prevention. Have excellent communication skills, both written and verbal. Be empathetic and a problem solver. Be a multitasker - talk/type with the customer whilst researching resolution and maintaining customer engagement. Be a team player and excellent brand advocate. Have a passion to learn and self-develop.You will be provided with a structured training programme which will allow you to develop your skills and afford you a number of career development opportunities across different teams and will also receive an attractive benefits package as per below- Bonus Scheme- Hybrid working- Excellent Pension Scheme- 25 days holidays plus 8 bank holidays - Option to purchase up to 5 additional holidays- Private Health care for employees - ability to add partner/children- Heath assessments - under 50 years of age biannually over 50 years of age yearly- Doctor on Hand app for easy GP consultations- Life Assurance 12 X pensionable salary- Income protection insurance- Critical illness cove- Wellness programmeIf you have the right experience please apply with your most up to date CV for review. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Senior Control Systems EngineerAs a Senior Control Systems Engineer with us, you will be an integral part of our team, contributing to the delivery of cutting-edge control system projects and playing a key role in our success. PackageWe offer more than just a job - we offer an adventure! Here's what you can look forward to: A competitive salary 25 Days Holidays plus Statutory Holidays - because even trailblazers need time to recharge! Pension - we've got your back today, tomorrow, and beyond. Private Health Care - your well-being is our top priority. Group Life Assurance - providing peace of mind for you and your loved ones. Group Income Protection - we've got you covered, rain or shine. Opportunity to progress your career - climb the ladder of success with us! And the cherry on top Free parking - because we believe you shouldn't have to pay to come to work! Responsibilities As a Senior Control Systems Engineer, you'll have the opportunity to: Work as part of & lead a project team in delivering cutting-edge control system projects. Produce essential project lifecycle documentation, from technical specifications to commissioning documentation Independently develop software and test procedures within project time scales - all while having fun doing it! Train and develop less experienced engineers within the business, becoming a leader and sharing knowledge and information. Interface with clients, subcontractors, suppliers, and customers, participating in design meetings, and independently managing time and workload to achieve objectives within project timescales. Take part in project development, commissioning, and troubleshooting in-house and on-site, including the potential for exciting project work both offshore and abroad. Required Skills To thrive in this role, you'll need:o Proven experience in developing PLC and SCADA software for a range of major manufacturers. o Good knowledge of communication protocols, fault finding, and network configurations. o Strong IT skills, particularly in Microsoft Office, and the ability to produce written documents of a good standard. o Experience in control and automation projects across several industries. o Excellent communication and interpersonal skills at all levels, with the ability to manage time and organize workload to meet deadlines.Qualifications/Experience We're looking for candidates with: Graduate-level education with a minimum of 6 years relevant experience in process control, safety, or automation systems/applications.
Apr 26, 2024
Full time
Senior Control Systems EngineerAs a Senior Control Systems Engineer with us, you will be an integral part of our team, contributing to the delivery of cutting-edge control system projects and playing a key role in our success. PackageWe offer more than just a job - we offer an adventure! Here's what you can look forward to: A competitive salary 25 Days Holidays plus Statutory Holidays - because even trailblazers need time to recharge! Pension - we've got your back today, tomorrow, and beyond. Private Health Care - your well-being is our top priority. Group Life Assurance - providing peace of mind for you and your loved ones. Group Income Protection - we've got you covered, rain or shine. Opportunity to progress your career - climb the ladder of success with us! And the cherry on top Free parking - because we believe you shouldn't have to pay to come to work! Responsibilities As a Senior Control Systems Engineer, you'll have the opportunity to: Work as part of & lead a project team in delivering cutting-edge control system projects. Produce essential project lifecycle documentation, from technical specifications to commissioning documentation Independently develop software and test procedures within project time scales - all while having fun doing it! Train and develop less experienced engineers within the business, becoming a leader and sharing knowledge and information. Interface with clients, subcontractors, suppliers, and customers, participating in design meetings, and independently managing time and workload to achieve objectives within project timescales. Take part in project development, commissioning, and troubleshooting in-house and on-site, including the potential for exciting project work both offshore and abroad. Required Skills To thrive in this role, you'll need:o Proven experience in developing PLC and SCADA software for a range of major manufacturers. o Good knowledge of communication protocols, fault finding, and network configurations. o Strong IT skills, particularly in Microsoft Office, and the ability to produce written documents of a good standard. o Experience in control and automation projects across several industries. o Excellent communication and interpersonal skills at all levels, with the ability to manage time and organize workload to meet deadlines.Qualifications/Experience We're looking for candidates with: Graduate-level education with a minimum of 6 years relevant experience in process control, safety, or automation systems/applications.
Digital Forensic Analyst Nuneaton, Warwickshire. Salary 27K - 37k per annum The Role We are looking for an experienced Digital Forensic Analyst to conduct forensic examinations of digital devices (e.g. computers, mobile phones) in order to acquire and process evidential data and produce factual reports. Key Responsibilities Case management and forensic analysis of computer and mobile devices. Securing and preservation of digital evidence. Procedure and documentation development. Contribute to achieving and maintaining quality standards whilst ensuring that the company's quality procedures ISO 17025 and 9001 are robustly adhered to. Ensuring that the company's IT security procedures ISO 27001 are robustly adhered to To keep up to date with digital forensics technology changes Continue to develop own knowledge and regularly attend CPD events Essential Skills & Experience Excellent understanding of digital technology. A relevant Degree in digital forensics. 2 years+ experience working in an accredited digital forensics laboratory. Ability in using forensic tools including AXIOM, EnCase, Griffeye and X-Ways. An excellent command of the English language both written and oral. Fully conversant with the digital forensic process and current ACPO Guidelines. Adhere to and be fully conversant with the FSR's Codes of Practice and Conduct. Accurate and precise. A full and clean UK driving license. Unimpeachable integrity The Person Holds self-accountable for making decisions Time management skills regarding case load, with the ability to work to deadlines. Customer focused. Works well in a team. Builds and maintains effective relationships, with their team, colleagues Great communicator. Can ask for help when unsure. Honest, encourages openness and transparency; demonstrates highest levels of integrity Flexible with working hours when the time is needed. Confident with public speaking. Develops self and others Proactive and displays a 'can do' attitude. Approachable, good listener, easy to talk to. Values diversity. Benefits Flexible working hours 25 days holiday + Bank Holidays Private Healthcare
Apr 26, 2024
Full time
Digital Forensic Analyst Nuneaton, Warwickshire. Salary 27K - 37k per annum The Role We are looking for an experienced Digital Forensic Analyst to conduct forensic examinations of digital devices (e.g. computers, mobile phones) in order to acquire and process evidential data and produce factual reports. Key Responsibilities Case management and forensic analysis of computer and mobile devices. Securing and preservation of digital evidence. Procedure and documentation development. Contribute to achieving and maintaining quality standards whilst ensuring that the company's quality procedures ISO 17025 and 9001 are robustly adhered to. Ensuring that the company's IT security procedures ISO 27001 are robustly adhered to To keep up to date with digital forensics technology changes Continue to develop own knowledge and regularly attend CPD events Essential Skills & Experience Excellent understanding of digital technology. A relevant Degree in digital forensics. 2 years+ experience working in an accredited digital forensics laboratory. Ability in using forensic tools including AXIOM, EnCase, Griffeye and X-Ways. An excellent command of the English language both written and oral. Fully conversant with the digital forensic process and current ACPO Guidelines. Adhere to and be fully conversant with the FSR's Codes of Practice and Conduct. Accurate and precise. A full and clean UK driving license. Unimpeachable integrity The Person Holds self-accountable for making decisions Time management skills regarding case load, with the ability to work to deadlines. Customer focused. Works well in a team. Builds and maintains effective relationships, with their team, colleagues Great communicator. Can ask for help when unsure. Honest, encourages openness and transparency; demonstrates highest levels of integrity Flexible with working hours when the time is needed. Confident with public speaking. Develops self and others Proactive and displays a 'can do' attitude. Approachable, good listener, easy to talk to. Values diversity. Benefits Flexible working hours 25 days holiday + Bank Holidays Private Healthcare
Macildowie Recruitment and Retention
Leicester, Leicestershire
The Role: Tech Lead (Software Engineering Manager) Salary: £90,000 to £95,000 + Bonus + Pension + Benefits About the business: Situated in Leicester and easily commutable from most of the East Midlands and West Midlands, we're on the hunt for an experienced Tech Lead for one of the most exciting and innovative clients we have the pleasure of working with! You'll be leading a team of talented developers and collaborate closely with the Product Manager to develop innovative solutions across a Full Stack range of technology. The Role: As Tech Lead, you will be the guiding force for a team of five developers, overseeing the development and implementation of projects on the businesses modern tech stack. Your leadership will be instrumental in shaping the businesses technology strategy and ensuring project success. Hybrid/Remote Work: 1 day per week office based (can be more if you want though!) Key Responsibilities: Lead and mentor a team of five developers, fostering a collaborative and productive work environment. Partner closely with the Product Manager to plan, coordinate, and oversee development projects. Ensure the effective use of the businesses tech stack, including React, Next.js, Tailwind, Dynamo, Cognito, Lambda, and more, to deliver high-quality software solutions. Guide the team in serverless architecture implementations using SST and AWS CDK. Utilise tools like Datadog, MySQL, and GitHub to streamline development processes and ensure best practices. Drive innovation and stay abreast of emerging technologies and trends. We're Looking For Someone Who: Has a strong background in leading development teams and managing complex projects in a product lead environment. Demonstrates deep technical expertise in the businesses technology stack. Exhibits outstanding leadership skills with the ability to inspire and motivate. Is a strategic thinker with excellent problem-solving abilities. Possesses exceptional communication skills, capable of liaising effectively with both technical and non-technical stakeholders. Qualifications: A degree in Computer Science, Engineering, or a related field, or equivalent experience. Significant experience in a leadership role within a technical environment. A proven track record of successful project delivery using technologies similar to the businesses stack. What is on offer: Salary: £90,000 to £95,000 + Bonus + Excellent benefits Highly flexible working policy 1 day per week in the office A vibrant, supportive, and dynamic work culture with amazing offices Flexible working arrangements to maintain a healthy work-life balance. Applying: If you are a tech enthusiast with a knack for leadership, keen to make a significant impact in a growing company, we want to hear from you. Apply now to kick off the conversations! Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography. Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process. If you would like information on how we will process your data please go to our website (macildowie) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise. Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.
Apr 26, 2024
Full time
The Role: Tech Lead (Software Engineering Manager) Salary: £90,000 to £95,000 + Bonus + Pension + Benefits About the business: Situated in Leicester and easily commutable from most of the East Midlands and West Midlands, we're on the hunt for an experienced Tech Lead for one of the most exciting and innovative clients we have the pleasure of working with! You'll be leading a team of talented developers and collaborate closely with the Product Manager to develop innovative solutions across a Full Stack range of technology. The Role: As Tech Lead, you will be the guiding force for a team of five developers, overseeing the development and implementation of projects on the businesses modern tech stack. Your leadership will be instrumental in shaping the businesses technology strategy and ensuring project success. Hybrid/Remote Work: 1 day per week office based (can be more if you want though!) Key Responsibilities: Lead and mentor a team of five developers, fostering a collaborative and productive work environment. Partner closely with the Product Manager to plan, coordinate, and oversee development projects. Ensure the effective use of the businesses tech stack, including React, Next.js, Tailwind, Dynamo, Cognito, Lambda, and more, to deliver high-quality software solutions. Guide the team in serverless architecture implementations using SST and AWS CDK. Utilise tools like Datadog, MySQL, and GitHub to streamline development processes and ensure best practices. Drive innovation and stay abreast of emerging technologies and trends. We're Looking For Someone Who: Has a strong background in leading development teams and managing complex projects in a product lead environment. Demonstrates deep technical expertise in the businesses technology stack. Exhibits outstanding leadership skills with the ability to inspire and motivate. Is a strategic thinker with excellent problem-solving abilities. Possesses exceptional communication skills, capable of liaising effectively with both technical and non-technical stakeholders. Qualifications: A degree in Computer Science, Engineering, or a related field, or equivalent experience. Significant experience in a leadership role within a technical environment. A proven track record of successful project delivery using technologies similar to the businesses stack. What is on offer: Salary: £90,000 to £95,000 + Bonus + Excellent benefits Highly flexible working policy 1 day per week in the office A vibrant, supportive, and dynamic work culture with amazing offices Flexible working arrangements to maintain a healthy work-life balance. Applying: If you are a tech enthusiast with a knack for leadership, keen to make a significant impact in a growing company, we want to hear from you. Apply now to kick off the conversations! Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography. Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process. If you would like information on how we will process your data please go to our website (macildowie) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise. Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.
Our market-leading client in Guildford seeks an IT Support Engineer to join their growing team. The company has a modern and stunning office on the outskirts of Guildford. In this IT Support Engineer role, you will be located at my client's office, and there will also be travel to customers sites (usually, within an hour of Guildford). So, it is essential for the successful candidate to have their own vehicle. The company offers great benefits, genuine progression opportunities and many options for you to learn new technologies. What will the IT Support Engineer be doing day-to-day? In this role you will provide onsite ICT support to independent schools and education clients. You will typically visit one school each day, developing close relationships with each, becoming their trusted and valued IT service engineer. We are looking for an experienced and enthusiastic problem solver, with a broad range of technical competence and motivation to learn new skills. Overview of the role: Visit clients and perform technical maintenance and support tasks Ensure support requests and tickets are responded to and resolved in a timely and friendly manner Provide technical help to all levels of user, including senior leadership, teaching and admin staff, plus pupils in some cases Escalate to 3rd line support and 3rd party service organisations as and when required Keep clients up to date on service issues As a field based role it is essential that you have a full UK driving licence and your own vehicle Maintain and further develop technical skills Personal Attributes: You will be a technology enthusiast who is good with people and enjoy solving problems. You will be able to work both under direction and on your own initiative, prioritising jobs as required. You will be an approachable and supportive team player, providing technical guidance and help as required. You will be keen to learn and gain experience with new technologies and their use in an education environment. This role requires regular working at client sites. You will need your own transport and a willingness to travel. IT Support Engineer - Qualifications & Experience: A minimum of two years' experience in a field based client facing technical support role Technical skills and experience with: Microsoft Office applications Microsoft 365 administration Windows Server administration experience, including Active Directory Network and Wi-Fi troubleshooting Printing troubleshooting Checking and maintaining data and systems backups Firewall and web-filter administration
Apr 25, 2024
Full time
Our market-leading client in Guildford seeks an IT Support Engineer to join their growing team. The company has a modern and stunning office on the outskirts of Guildford. In this IT Support Engineer role, you will be located at my client's office, and there will also be travel to customers sites (usually, within an hour of Guildford). So, it is essential for the successful candidate to have their own vehicle. The company offers great benefits, genuine progression opportunities and many options for you to learn new technologies. What will the IT Support Engineer be doing day-to-day? In this role you will provide onsite ICT support to independent schools and education clients. You will typically visit one school each day, developing close relationships with each, becoming their trusted and valued IT service engineer. We are looking for an experienced and enthusiastic problem solver, with a broad range of technical competence and motivation to learn new skills. Overview of the role: Visit clients and perform technical maintenance and support tasks Ensure support requests and tickets are responded to and resolved in a timely and friendly manner Provide technical help to all levels of user, including senior leadership, teaching and admin staff, plus pupils in some cases Escalate to 3rd line support and 3rd party service organisations as and when required Keep clients up to date on service issues As a field based role it is essential that you have a full UK driving licence and your own vehicle Maintain and further develop technical skills Personal Attributes: You will be a technology enthusiast who is good with people and enjoy solving problems. You will be able to work both under direction and on your own initiative, prioritising jobs as required. You will be an approachable and supportive team player, providing technical guidance and help as required. You will be keen to learn and gain experience with new technologies and their use in an education environment. This role requires regular working at client sites. You will need your own transport and a willingness to travel. IT Support Engineer - Qualifications & Experience: A minimum of two years' experience in a field based client facing technical support role Technical skills and experience with: Microsoft Office applications Microsoft 365 administration Windows Server administration experience, including Active Directory Network and Wi-Fi troubleshooting Printing troubleshooting Checking and maintaining data and systems backups Firewall and web-filter administration
Data Centre Technician £28000 - £32000 Hendon Must Haves/Additional Information Copper Cabling Fibre Cabling Customer Service Focused Flexible Team Player For the first 8 weeks of employment, they will be working in Farnborough as training - ideally would have a Driving License as a means of travelling to the different location. Experienced in data cabling and flexible to travel to other data centres if required. will be predominantly based at the Farnborough Site and would have to live within a 30-40-minute commute of that area and you will need to be eligible to undertake SC clearance. On call - 5% of salary as an annual bonus, will be required one in every 5 weeks. Working Hours: Monday-Friday, rotating shifts, early shift 0600-14:30, middle shift 10:00-18:30, late shift 14:30-23:00 Description Overall purpose of the job: Responsible for providing customer support to our large and diverse client base ensuring Service Levels are maintained and the ticketing system is fully up to date. Key responsibilities for this job: Installation of server, network and storage hardware with associated cabling/patching Perform cabling/patching duties of both copper and fibre for a variety of different client requirements Decommission hardware and prepare for shipping whilst coordinating with third party couriers Perform various remote hands duties within Data Centers which include power cycling equipment, replacing failed hardware components, re-seating network cards and testing cabling Perform regular checks for network activity, firewall status and display errors through LED alerts or system monitoring tools Perform audit work for clients cabling and hardware and produce supporting documentation Work closely with both internal and external client teams to assist in diagnosis and resolution of incidents across a range of technologies Act as an access host for visitors of our clients to their Data Centre's Maintain a professional and disciplined approach at all times when working within client Data Centre's Uphold adherence to ISO 9001, ISO 27001, ISO 20000 & ITIL standards and best practices Manage and process Access, Remote hands and delivery tickets for co-location clients and internal works Show competency with local policies and procedures of our third-party Data Centre providers Ensure Data Centre's are in a clean and presentable manor at all times Gain understanding of basic support functions within the Data Centre with a view to progress into other roles within the Data Centre and the wider business Participate in 24x7x365 on call Rota to provide support for client access at Data Centre's, Client Migrations, Smart Hands Requests, Installation works for Managed Hosted clients, Scheduled maintenances/upgrades for Managed Hosting and Infrastructure upgrades, Circuit Down/Faults and any other works deemed Out Of Hours Internally or by our Clients Skills and experience required: Must meet SC and BPSS security clearance vetting and approval requirements Previous experience in a similar role would be advantageous but not essential Ability to work well under pressure whilst maintaining attention to detail and being able to make informed decisions Well organized and self-motivated with the ability to work alone and as part of team Excellent written and verbal communication skills Full UK Driving License and personal car is essential for this position Logical in your approach to troubleshooting, problem solving and fault diagnosis Ability to take ownership of issues and following through to resolution Willingness to learn with friendly, professional and flexible attitude
Apr 25, 2024
Full time
Data Centre Technician £28000 - £32000 Hendon Must Haves/Additional Information Copper Cabling Fibre Cabling Customer Service Focused Flexible Team Player For the first 8 weeks of employment, they will be working in Farnborough as training - ideally would have a Driving License as a means of travelling to the different location. Experienced in data cabling and flexible to travel to other data centres if required. will be predominantly based at the Farnborough Site and would have to live within a 30-40-minute commute of that area and you will need to be eligible to undertake SC clearance. On call - 5% of salary as an annual bonus, will be required one in every 5 weeks. Working Hours: Monday-Friday, rotating shifts, early shift 0600-14:30, middle shift 10:00-18:30, late shift 14:30-23:00 Description Overall purpose of the job: Responsible for providing customer support to our large and diverse client base ensuring Service Levels are maintained and the ticketing system is fully up to date. Key responsibilities for this job: Installation of server, network and storage hardware with associated cabling/patching Perform cabling/patching duties of both copper and fibre for a variety of different client requirements Decommission hardware and prepare for shipping whilst coordinating with third party couriers Perform various remote hands duties within Data Centers which include power cycling equipment, replacing failed hardware components, re-seating network cards and testing cabling Perform regular checks for network activity, firewall status and display errors through LED alerts or system monitoring tools Perform audit work for clients cabling and hardware and produce supporting documentation Work closely with both internal and external client teams to assist in diagnosis and resolution of incidents across a range of technologies Act as an access host for visitors of our clients to their Data Centre's Maintain a professional and disciplined approach at all times when working within client Data Centre's Uphold adherence to ISO 9001, ISO 27001, ISO 20000 & ITIL standards and best practices Manage and process Access, Remote hands and delivery tickets for co-location clients and internal works Show competency with local policies and procedures of our third-party Data Centre providers Ensure Data Centre's are in a clean and presentable manor at all times Gain understanding of basic support functions within the Data Centre with a view to progress into other roles within the Data Centre and the wider business Participate in 24x7x365 on call Rota to provide support for client access at Data Centre's, Client Migrations, Smart Hands Requests, Installation works for Managed Hosted clients, Scheduled maintenances/upgrades for Managed Hosting and Infrastructure upgrades, Circuit Down/Faults and any other works deemed Out Of Hours Internally or by our Clients Skills and experience required: Must meet SC and BPSS security clearance vetting and approval requirements Previous experience in a similar role would be advantageous but not essential Ability to work well under pressure whilst maintaining attention to detail and being able to make informed decisions Well organized and self-motivated with the ability to work alone and as part of team Excellent written and verbal communication skills Full UK Driving License and personal car is essential for this position Logical in your approach to troubleshooting, problem solving and fault diagnosis Ability to take ownership of issues and following through to resolution Willingness to learn with friendly, professional and flexible attitude
Are you an experienced Application Support Analyst or Systems Administrator? Do you have specific experience of supporting a property management application or Dynamics 365? Let Informed Recruitment help you to achieve your potential with an exciting opportunity for an Application Support Analyst to add their expertise a team of application support specialists for a social enterprise offering you the opportunity to make a difference and take responsibility as part of modern environment championing continual improvement. The purpose of the role will be to provide application support, development, and maintenance, including help desk support, handling telephone queries & desk side support. You will be positive and customer satisfaction driven in the provision of help desk services over ticket and call, measuring quality, resolutions, and timing. You will also be involved in ad hoc project work, the investigation & root cause analysis of underlying system issues, as well as helping with systems configuration, data conversion and testing where necessary. Must Have Experience providing at least second line support/systems administration on software applications. Incident and problems management. Experience of supporting Microsoft Dynamics 365 or a property management application such as Civica Cx, NEC Housing, MRI Housing, Capita ONE/OPENHousing, Aareon QL, MIS ActiveH, or similar. Office 365 applications Experience working in an ITIL environment. Nice to Have SQL scripting or querying SharePoint Information/Application Security ITIL v3 certification Azure As an individual you will be analytical with excellent critical thinking skills. You will be a strong communicator both verbally and in presentation with a strong focus on customer service. If this role describes you, then please apply without delay for the opportunity to continue your career with a driven yet friendly organisation embarking on a period of system enhancements designed to provide a better service to customers. The role is hybrid, predominantly home-based, with travel to the office in Manchester twice a week. Alongside a competitive salary you will receive a solid benefits package that includes excellent pension, leave entitlement, as well as training, and professional development opportunities. If this role describes you, then please apply without delay for the opportunity to continue your career with a driven yet friendly organisation embarking on a period of system enhancements designed to provide a better service to customers. Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.
Apr 25, 2024
Full time
Are you an experienced Application Support Analyst or Systems Administrator? Do you have specific experience of supporting a property management application or Dynamics 365? Let Informed Recruitment help you to achieve your potential with an exciting opportunity for an Application Support Analyst to add their expertise a team of application support specialists for a social enterprise offering you the opportunity to make a difference and take responsibility as part of modern environment championing continual improvement. The purpose of the role will be to provide application support, development, and maintenance, including help desk support, handling telephone queries & desk side support. You will be positive and customer satisfaction driven in the provision of help desk services over ticket and call, measuring quality, resolutions, and timing. You will also be involved in ad hoc project work, the investigation & root cause analysis of underlying system issues, as well as helping with systems configuration, data conversion and testing where necessary. Must Have Experience providing at least second line support/systems administration on software applications. Incident and problems management. Experience of supporting Microsoft Dynamics 365 or a property management application such as Civica Cx, NEC Housing, MRI Housing, Capita ONE/OPENHousing, Aareon QL, MIS ActiveH, or similar. Office 365 applications Experience working in an ITIL environment. Nice to Have SQL scripting or querying SharePoint Information/Application Security ITIL v3 certification Azure As an individual you will be analytical with excellent critical thinking skills. You will be a strong communicator both verbally and in presentation with a strong focus on customer service. If this role describes you, then please apply without delay for the opportunity to continue your career with a driven yet friendly organisation embarking on a period of system enhancements designed to provide a better service to customers. The role is hybrid, predominantly home-based, with travel to the office in Manchester twice a week. Alongside a competitive salary you will receive a solid benefits package that includes excellent pension, leave entitlement, as well as training, and professional development opportunities. If this role describes you, then please apply without delay for the opportunity to continue your career with a driven yet friendly organisation embarking on a period of system enhancements designed to provide a better service to customers. Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.
Location: Remote Work Pattern: Full-time/Permanent Must be eligible for SC Clearance The Role: We are seeking a talented and experienced Solution Architect to join our dynamic team. The Solution Architect will be responsible for designing and overseeing the implementation of innovative and effective software and hardware solutions that address the needs of our organization and our clients. The ideal candidate will have a strong technical background, excellent communication skills, and a proven track record of delivering complex projects on time and within budget. Experience Gov experience APIs - API and Event Based architecture design patterns, including pub-sub and data streaming Secure File Transfers AWS Kafka Kong Azure Kubernetes Azure Service Bus Architecting events-based architecture across multiple data centres and public clouds API Gateway and micro-gateway patterns and capabilities such as traffic control, security, logging, monitoring and authentication e.g. Kong API Gateway Agile/DevOps delivery methodologies and best practice. Microservice and API-Led architecture and integration design tools, techniques and best practice. Public cloud technologies, cloud hosting, container, and networking design patterns, tools and best practice. COTS, Relational databases The Company: At Amber Labs, we are a cutting-edge UK and European technology consultancy that prioritises empowering autonomy, promoting experimentation, and facilitating rapid learning to provide exceptional value to our clients. Our company culture is centred around collaboration, where all colleagues, regardless of their role, work together to minimise risk and shorten delivery times. Our team consists of highly-skilled cross-functional consultants, analysts, and support staff. Benefits: • Join a rapidly expanding start-up where personal growth is a part of our DNA. • Benefit from a flexible work environment focused on deliverable outcomes. • Receive private medical insurance through Aviva. • Enjoy the benefits of a company pension plan through Nest. • 25 days of annual leave plus UK bank holidays. • Access Perkbox, a global employee rewards platform offering discounts, perks, and wellness resources. • Participate in a generous employee referral program. • A highly collaborative and collegial environment with opportunities for career advancement. • Be encouraged to take bold steps and embrace a mindset of experimentation. • Choose your preferred device, PC or Mac. Diversity & Inclusion: Here at Amber Labs, we are dedicated to fostering an inclusive and equitable workplace for all. Our commitment to diversity, equality, and inclusion includes: • Valuing the unique experiences, perspectives, and backgrounds of all employees and creating an environment where everyone feels welcomed, respected, and valued. • Prohibiting all forms of harassment, bullying, discrimination, and victimisation and promoting a culture of dignity and respect for all. • Educating all new hires on our Diversity and Inclusion policies and ensuring they are aware of their rights and responsibilities to create a safe and inclusive workplace. • By taking these steps, we are dedicated to building a workplace that reflects and celebrates the diversity of our employees and communities. This role at Amber Labs is a permanent position, and all employees are required to meet the Baseline Personnel Security Standard (BPSS). Please be advised that, at this time, we are unable to consider candidates who require sponsorship or hold a visa of any type. What Happens Next? Our Talent Acquisition team will be in touch to advise you on the next steps. We have a two-stage interview process for most of our consultants. In certain cases, we may include a third and final stage, which is a conversation with the company Partners. This will only be considered if deemed necessary.
Apr 25, 2024
Full time
Location: Remote Work Pattern: Full-time/Permanent Must be eligible for SC Clearance The Role: We are seeking a talented and experienced Solution Architect to join our dynamic team. The Solution Architect will be responsible for designing and overseeing the implementation of innovative and effective software and hardware solutions that address the needs of our organization and our clients. The ideal candidate will have a strong technical background, excellent communication skills, and a proven track record of delivering complex projects on time and within budget. Experience Gov experience APIs - API and Event Based architecture design patterns, including pub-sub and data streaming Secure File Transfers AWS Kafka Kong Azure Kubernetes Azure Service Bus Architecting events-based architecture across multiple data centres and public clouds API Gateway and micro-gateway patterns and capabilities such as traffic control, security, logging, monitoring and authentication e.g. Kong API Gateway Agile/DevOps delivery methodologies and best practice. Microservice and API-Led architecture and integration design tools, techniques and best practice. Public cloud technologies, cloud hosting, container, and networking design patterns, tools and best practice. COTS, Relational databases The Company: At Amber Labs, we are a cutting-edge UK and European technology consultancy that prioritises empowering autonomy, promoting experimentation, and facilitating rapid learning to provide exceptional value to our clients. Our company culture is centred around collaboration, where all colleagues, regardless of their role, work together to minimise risk and shorten delivery times. Our team consists of highly-skilled cross-functional consultants, analysts, and support staff. Benefits: • Join a rapidly expanding start-up where personal growth is a part of our DNA. • Benefit from a flexible work environment focused on deliverable outcomes. • Receive private medical insurance through Aviva. • Enjoy the benefits of a company pension plan through Nest. • 25 days of annual leave plus UK bank holidays. • Access Perkbox, a global employee rewards platform offering discounts, perks, and wellness resources. • Participate in a generous employee referral program. • A highly collaborative and collegial environment with opportunities for career advancement. • Be encouraged to take bold steps and embrace a mindset of experimentation. • Choose your preferred device, PC or Mac. Diversity & Inclusion: Here at Amber Labs, we are dedicated to fostering an inclusive and equitable workplace for all. Our commitment to diversity, equality, and inclusion includes: • Valuing the unique experiences, perspectives, and backgrounds of all employees and creating an environment where everyone feels welcomed, respected, and valued. • Prohibiting all forms of harassment, bullying, discrimination, and victimisation and promoting a culture of dignity and respect for all. • Educating all new hires on our Diversity and Inclusion policies and ensuring they are aware of their rights and responsibilities to create a safe and inclusive workplace. • By taking these steps, we are dedicated to building a workplace that reflects and celebrates the diversity of our employees and communities. This role at Amber Labs is a permanent position, and all employees are required to meet the Baseline Personnel Security Standard (BPSS). Please be advised that, at this time, we are unable to consider candidates who require sponsorship or hold a visa of any type. What Happens Next? Our Talent Acquisition team will be in touch to advise you on the next steps. We have a two-stage interview process for most of our consultants. In certain cases, we may include a third and final stage, which is a conversation with the company Partners. This will only be considered if deemed necessary.
ROLE OVERVIEW Croud is a digital marketing agency with a unique business model , recently named a Sunday Times Best Place to Work 2023 . We are looking for an experienced Paid Search professional with an agency background who is passionate about digital marketing and in particular PPC. The overall purpose of this role is to support the Channel Head and Strategy Directors and lead the PPC Senior Account Managers, Managers and Executives in implementing PPC strategy for key clients. You will be responsible for the management and delivery of PPC scopes for our clients, using both internal resources and our network of specialists, in order to achieve client business objectives and targets. You will lead the effective implementation of client Account Development Plans (ADPs) in order to achieve the client's annual business objectives and targets. You will also be responsible for ensuring cross-channel workflows. Croud operates a hybrid working mode l with a minimum of 3 days a week based in our London office and the remaining days from home if you wish. RESPONSIBILITIES Client Services Working with the Client Directors/Client Services team, provide senior leadership and strategic guidance to your client portfolio. Develop & maintain strong relationships across your client base Share knowledge, new platforms and industry developments with your key clients, keeping them abreast of upcoming changes - becoming a source of truth and an industry thought leader Identify & develop opportunities to grow revenue from key clients, whether through increased investment in PPC or wider cross-channel conversations Leadership/Management Provide effective support to the PPC Management Team, maintaining standards, improving processes and streamlining delivery across the team Lead the delivery of PPC services in your team, ensuring a high quality of work that adheres to best practices and meets/exceeds client expectations Ensure all client revenues/P&L follow due process in the team Co-ordinate and delegate work amongst your team to ensure tasks are allocated effectively depending on skills and resources Manage your direct reports, including their development and training needs Commercial awareness and ownership of the commercial performance of your team and clients with a focus on costs, revenue and ways of working, to ensure profitable delivery for Croud PPC Delivery Be at the forefront of PPC by keeping up to date with industry news, new platforms and technologies Help in new business preparation and attend sales pitches as and when required. Lead new business pitches and drive the strategy for them. Attend and deliver the pitch Lead and build required key client communications and deliverables eg. QBRs, campaign reviews and client meetings Working with key stakeholders (strategy & planning, client services, etc), align strategy and ensure client needs are met with other teams across the business Develop imaginative, innovative and effective ideas and process improvements for your clients/the wider PPC team Contribute to the development of Croud's paid search proposition, positioning yourself as a key thought leader within the PPC team/wider business Key stakeholders: Direct Line Manager: PPC Strategy Director Direct Reports: PPC Sr Managers, PPC Managers, PPC Executives Key stakeholders: PPC Head of Channel, Client Strategy team, Planning team, CDDs Other stakeholders: Development Manager, Network Support Manager, Shrewsbury Operations Director, Head of Operational Process PERSON SPECIFICATION Degree level education or relevant equivalent experience In-depth demonstrable experience in Digital Marketing In-depth demonstrable experience in PPC advertising Excellent communication, organisation, and presentation skills A mathematical and analytical mind Exceptional client service skills Highly organised and an ability to multi-task Impeccable attention to detail Excellent Microsoft Office skills which must include Excel, Word and PowerPoint Proven track record of working to deadlines Proven time management skills Proven ability to negotiate. The ability to autonomously identify opportunities, generate ideas and formulate strategies Leadership skills: managing direct reports, a motivator Extensive line management experience, mentoring & training Proven experience in client expectation management roles and situations, able to manage and direct client expectations Clear passion for digital marketing and cross channel COMPANY BENEFITS Croud offers a clear path to progression for all members of staff. We are committed to offering development opportunities alongside a support system of regular performance reviews. The opportunities are endless! Croud offers competitive starting salaries alongside numerous company benefits.On completion of the three month probation period every employee is eligible for the benefits listed on our careers site which include: 25 days holiday a year Annual performance bonus Sale commission Recruitment referrals bonus Gym membership contributions Ride to Work scheme Rail card Season Ticket loan Free fruit, breakfast cereals, snacks and tea & coffee Free home office chair and screen Enhanced maternity and paternity package Life and income protection Medical cash plan Agile Working Policy LinkedIn Learning and access to Croud Campus (our bespoke learning and development platform) Peer to peer recognition scheme 'bonusly' Team off-sites/regular socialsYear-round holiday parties Day to make a difference Standard hours are from 9.00am to 5.30pm, there's flexibility if agreed in advance with your linemanagers (it may also be necessary on occasions to work outside of these hours). Croud is an equal opportunity employer and does not discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. All candidates will be assessed based on merit, qualifications and their ability to perform the requirements of the role.
Apr 25, 2024
Full time
ROLE OVERVIEW Croud is a digital marketing agency with a unique business model , recently named a Sunday Times Best Place to Work 2023 . We are looking for an experienced Paid Search professional with an agency background who is passionate about digital marketing and in particular PPC. The overall purpose of this role is to support the Channel Head and Strategy Directors and lead the PPC Senior Account Managers, Managers and Executives in implementing PPC strategy for key clients. You will be responsible for the management and delivery of PPC scopes for our clients, using both internal resources and our network of specialists, in order to achieve client business objectives and targets. You will lead the effective implementation of client Account Development Plans (ADPs) in order to achieve the client's annual business objectives and targets. You will also be responsible for ensuring cross-channel workflows. Croud operates a hybrid working mode l with a minimum of 3 days a week based in our London office and the remaining days from home if you wish. RESPONSIBILITIES Client Services Working with the Client Directors/Client Services team, provide senior leadership and strategic guidance to your client portfolio. Develop & maintain strong relationships across your client base Share knowledge, new platforms and industry developments with your key clients, keeping them abreast of upcoming changes - becoming a source of truth and an industry thought leader Identify & develop opportunities to grow revenue from key clients, whether through increased investment in PPC or wider cross-channel conversations Leadership/Management Provide effective support to the PPC Management Team, maintaining standards, improving processes and streamlining delivery across the team Lead the delivery of PPC services in your team, ensuring a high quality of work that adheres to best practices and meets/exceeds client expectations Ensure all client revenues/P&L follow due process in the team Co-ordinate and delegate work amongst your team to ensure tasks are allocated effectively depending on skills and resources Manage your direct reports, including their development and training needs Commercial awareness and ownership of the commercial performance of your team and clients with a focus on costs, revenue and ways of working, to ensure profitable delivery for Croud PPC Delivery Be at the forefront of PPC by keeping up to date with industry news, new platforms and technologies Help in new business preparation and attend sales pitches as and when required. Lead new business pitches and drive the strategy for them. Attend and deliver the pitch Lead and build required key client communications and deliverables eg. QBRs, campaign reviews and client meetings Working with key stakeholders (strategy & planning, client services, etc), align strategy and ensure client needs are met with other teams across the business Develop imaginative, innovative and effective ideas and process improvements for your clients/the wider PPC team Contribute to the development of Croud's paid search proposition, positioning yourself as a key thought leader within the PPC team/wider business Key stakeholders: Direct Line Manager: PPC Strategy Director Direct Reports: PPC Sr Managers, PPC Managers, PPC Executives Key stakeholders: PPC Head of Channel, Client Strategy team, Planning team, CDDs Other stakeholders: Development Manager, Network Support Manager, Shrewsbury Operations Director, Head of Operational Process PERSON SPECIFICATION Degree level education or relevant equivalent experience In-depth demonstrable experience in Digital Marketing In-depth demonstrable experience in PPC advertising Excellent communication, organisation, and presentation skills A mathematical and analytical mind Exceptional client service skills Highly organised and an ability to multi-task Impeccable attention to detail Excellent Microsoft Office skills which must include Excel, Word and PowerPoint Proven track record of working to deadlines Proven time management skills Proven ability to negotiate. The ability to autonomously identify opportunities, generate ideas and formulate strategies Leadership skills: managing direct reports, a motivator Extensive line management experience, mentoring & training Proven experience in client expectation management roles and situations, able to manage and direct client expectations Clear passion for digital marketing and cross channel COMPANY BENEFITS Croud offers a clear path to progression for all members of staff. We are committed to offering development opportunities alongside a support system of regular performance reviews. The opportunities are endless! Croud offers competitive starting salaries alongside numerous company benefits.On completion of the three month probation period every employee is eligible for the benefits listed on our careers site which include: 25 days holiday a year Annual performance bonus Sale commission Recruitment referrals bonus Gym membership contributions Ride to Work scheme Rail card Season Ticket loan Free fruit, breakfast cereals, snacks and tea & coffee Free home office chair and screen Enhanced maternity and paternity package Life and income protection Medical cash plan Agile Working Policy LinkedIn Learning and access to Croud Campus (our bespoke learning and development platform) Peer to peer recognition scheme 'bonusly' Team off-sites/regular socialsYear-round holiday parties Day to make a difference Standard hours are from 9.00am to 5.30pm, there's flexibility if agreed in advance with your linemanagers (it may also be necessary on occasions to work outside of these hours). Croud is an equal opportunity employer and does not discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. All candidates will be assessed based on merit, qualifications and their ability to perform the requirements of the role.
Your new company Our Public Sector client requires an experienced Security and Information Risk Advisor (SIRA) to provide expertise to teams for risk identification, analysis, evaluation and treatment and to develop, operate, maintain and improve the organisation's ISMS. They shall be responsible for providing information security expertise to projects and personnel to ensure compliance with organisational policies, processes, applicable legislation and regulation, and relative international standards. What you'll need to succeed The successful candidate will have a strong understanding and background in technical and non-technical information security and risk and have the ability to engage with management and technical/non-technical SMEs for the successful implementation and operation of the ISMS and its associated deliverables. The candidate will have knowledge including (but not limited to): Identification, assessment and management of risk Security assurance and the measurement of controls Creation of ISMS and IT Security documentation (Policies, Standards, Processes, Procedures and Patterns) Internal and Third-Party Audits Risk and threat modelling Compliance and Assurance Activities Business process analysis and mapping (to determine alignment against agreed industry practice and recognised control frameworks) The candidate will hold the following certifications/qualifications or equivalent: Certified Information Systems Security Professional (CISSP) Certified ISO 27001 Lead Implementer/Auditor of Management Systems (including InformationSecurity and Business Continuity) Technical Risk assessment within Government departments What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Apr 25, 2024
Full time
Your new company Our Public Sector client requires an experienced Security and Information Risk Advisor (SIRA) to provide expertise to teams for risk identification, analysis, evaluation and treatment and to develop, operate, maintain and improve the organisation's ISMS. They shall be responsible for providing information security expertise to projects and personnel to ensure compliance with organisational policies, processes, applicable legislation and regulation, and relative international standards. What you'll need to succeed The successful candidate will have a strong understanding and background in technical and non-technical information security and risk and have the ability to engage with management and technical/non-technical SMEs for the successful implementation and operation of the ISMS and its associated deliverables. The candidate will have knowledge including (but not limited to): Identification, assessment and management of risk Security assurance and the measurement of controls Creation of ISMS and IT Security documentation (Policies, Standards, Processes, Procedures and Patterns) Internal and Third-Party Audits Risk and threat modelling Compliance and Assurance Activities Business process analysis and mapping (to determine alignment against agreed industry practice and recognised control frameworks) The candidate will hold the following certifications/qualifications or equivalent: Certified Information Systems Security Professional (CISSP) Certified ISO 27001 Lead Implementer/Auditor of Management Systems (including InformationSecurity and Business Continuity) Technical Risk assessment within Government departments What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
A small, close-knit Maintenance & Facilities Management company are seeking an experienced Helpdesk Coordinator to enhance their St Albans office. The Helpdesk Coordinator Role The successful Helpdesk Coordinator will join a dynamic, but family feel team working across an interesting array of projects within the Rail, Health, Education and Local Authority sectors. Ideally coming from a Facilities Maintenance background with a strong logistical background, the incoming Helpdesk Coordinator will provide excellent customer service, liaise with engineers & subcontractors, liaise with clients and complete daily administrative tasks. Being the first point of contact on behalf of the business has never been more important. Responsibilities include: To manage incoming reactive maintenance helpdesk jobs on various contracts, raising, allocating, reviewing, reworking, and signing off. Daily monitoring of CAFM system to ensure that helpdesk faults and work orders have been accurately created, assigned, prioritised, and categorised in line with contractual KPI's and SLA's. Handle incoming calls and make outgoing calls as required. Manage daily e-mails, personal and helpdesk mailbox, responding and actioning as required. Liaising with wider team members where necessary to ensure the best resolution. Completing administration tasks including daily reporting and signing off work. The Helpdesk Coordinator Will have - Experience with planning and scheduling of engineers. Knowledge of facilities maintenance. Strong customer service and administration skills. Attention to detail. Self-motivated, enthusiastic, and professional. In Return £25,000 - £30,000 Company Pension Strong Training and development opportunities Positive, friendly, and supportive working environment. A good work / life balance 20 days annual leave + bank holidays (+ additional shut down at Christmas) Working Hours: 8:30am-5:30pm Company phone & laptop Fun, company social days out If you are an experienced Helpdesk Coordinator currently considering your career options, contact Gemma Hughes at Brandon James. Ref: Helpdesk Coordinator / Main Contractor / Facilities Management / Logistics / Maintenance / Scheduling / Planning
Apr 25, 2024
Full time
A small, close-knit Maintenance & Facilities Management company are seeking an experienced Helpdesk Coordinator to enhance their St Albans office. The Helpdesk Coordinator Role The successful Helpdesk Coordinator will join a dynamic, but family feel team working across an interesting array of projects within the Rail, Health, Education and Local Authority sectors. Ideally coming from a Facilities Maintenance background with a strong logistical background, the incoming Helpdesk Coordinator will provide excellent customer service, liaise with engineers & subcontractors, liaise with clients and complete daily administrative tasks. Being the first point of contact on behalf of the business has never been more important. Responsibilities include: To manage incoming reactive maintenance helpdesk jobs on various contracts, raising, allocating, reviewing, reworking, and signing off. Daily monitoring of CAFM system to ensure that helpdesk faults and work orders have been accurately created, assigned, prioritised, and categorised in line with contractual KPI's and SLA's. Handle incoming calls and make outgoing calls as required. Manage daily e-mails, personal and helpdesk mailbox, responding and actioning as required. Liaising with wider team members where necessary to ensure the best resolution. Completing administration tasks including daily reporting and signing off work. The Helpdesk Coordinator Will have - Experience with planning and scheduling of engineers. Knowledge of facilities maintenance. Strong customer service and administration skills. Attention to detail. Self-motivated, enthusiastic, and professional. In Return £25,000 - £30,000 Company Pension Strong Training and development opportunities Positive, friendly, and supportive working environment. A good work / life balance 20 days annual leave + bank holidays (+ additional shut down at Christmas) Working Hours: 8:30am-5:30pm Company phone & laptop Fun, company social days out If you are an experienced Helpdesk Coordinator currently considering your career options, contact Gemma Hughes at Brandon James. Ref: Helpdesk Coordinator / Main Contractor / Facilities Management / Logistics / Maintenance / Scheduling / Planning
I'm hiring a Automation Tester with solid experience of front-end JavaScript-based automation with tools like Playwright and Cypress to join my client. They have an office in Bath and would like people happy to come in once a month, but the rest of the time you can work remotely. They are a FinTech scaleup who develop a platform that helps with investments. They have a great working environment and genuinely care about the culture and their employee well-being as they continue to grow. They also champion flexible working that focuses on delivery and impact, rather than the amount of hours you work. They are now looking for an Automation Tester / SDET to join their UI team. At the moment they are working with JavaScript based tech like Playwright, Cypress, Jest and Mocha. They have recently redeveloped the front end of their products so you have the opportunity to shape how testing looks on this front. You'll ideally also be thinking about things like usability and accessibility and work closely with designers. You'll be embedded within their UI team and also work closely with colleagues from the wider business. You'll work with developers and other members of the team to champion qa and discover untested scenarios and improve test coverage across their products. You'll also get to work with QAs across other teams within the business to bounce ideas off. Their ideal person will be an Automation Tester/ SDET with experience of UI automation with tools like Cypress/ Playwright. They are also open to someone more mid level to someone super experienced. Salary is anywhere from £45,000 up to £70,000 depending on experience (they are open to people more mid level and at the senior end hence the wide range) along with some really good benefits including 27 days holiday, plus bank holidays, your birthday off, 6% pension, Private Medical, learning budgets, health and wellbeing platforms, as well as a whole host of other benefits. If you'd like to hear more please apply to Sam Miller at SR2 - Socially Responsible Recruitment.
Apr 25, 2024
Full time
I'm hiring a Automation Tester with solid experience of front-end JavaScript-based automation with tools like Playwright and Cypress to join my client. They have an office in Bath and would like people happy to come in once a month, but the rest of the time you can work remotely. They are a FinTech scaleup who develop a platform that helps with investments. They have a great working environment and genuinely care about the culture and their employee well-being as they continue to grow. They also champion flexible working that focuses on delivery and impact, rather than the amount of hours you work. They are now looking for an Automation Tester / SDET to join their UI team. At the moment they are working with JavaScript based tech like Playwright, Cypress, Jest and Mocha. They have recently redeveloped the front end of their products so you have the opportunity to shape how testing looks on this front. You'll ideally also be thinking about things like usability and accessibility and work closely with designers. You'll be embedded within their UI team and also work closely with colleagues from the wider business. You'll work with developers and other members of the team to champion qa and discover untested scenarios and improve test coverage across their products. You'll also get to work with QAs across other teams within the business to bounce ideas off. Their ideal person will be an Automation Tester/ SDET with experience of UI automation with tools like Cypress/ Playwright. They are also open to someone more mid level to someone super experienced. Salary is anywhere from £45,000 up to £70,000 depending on experience (they are open to people more mid level and at the senior end hence the wide range) along with some really good benefits including 27 days holiday, plus bank holidays, your birthday off, 6% pension, Private Medical, learning budgets, health and wellbeing platforms, as well as a whole host of other benefits. If you'd like to hear more please apply to Sam Miller at SR2 - Socially Responsible Recruitment.
Senior Cyber Security Engineer - Reading - Perm Salary: £55,000 - £65,000 Location: Reading Hybrid: 3 days per week on site As our client's Cyber Security business continues to grow, they are now looking for an experienced and dynamic Senior Cyber Security Engineer to join our vibrant office with hybrid working. This is an exciting role and would most likely suit someone with previous experience in a Cyber Security Engineer role where they have gained knowledge and experience in web application security, web application firewalls, vulnerability management and penetration testing. Experience working with cloud hosting providers, managing application testing and working with system owners/developers to improve application security is highly beneficial to this role. Senior Cyber Security Engineer Key Responsibilities: Carry out daily security engineering / operation tasks under an ITIL framework whilst promoting and adhering to the company's workplace values. Using strong technical knowledge, continuously analyse and make recommendations to implement effective security controls, system hardening and security improvement projects with a particular focus in application/web hosting security. Develop an understanding of the threats, risks, vulnerabilities and evolving attack vectors facing the business. Assist with timely security incident investigation to recover service in complex cross-technology environments. Maintain accurate logs of security events and incidents. Represent Information Security as required at IT meetings. Assist in the management of patching, vulnerability analysis and penetration testing to ensure recommendations are risk assessed and implemented in a timely manner. Assist in group security training, reviewing the market for effective information security solutions, annual reviews of supplier's information security processes, client information and assist IT with Security Administration. Senior Cyber Security Engineer Key Skills: Security Engineering, Network security and/or SOC experience. Experienced engineer with demonstrable detailed knowledge of security products, Web Application Firewalls, SASE, access control, SIEM, AV, email and web security gateways, firewalls, load-balancers, ACLs, TCP/IP, routing and switching. Strong understanding of Security Infrastructure design, IT Security best practice and hardening standards. Strong understanding of common IT protocols, infrastructure and systems e.g. Networks, Domain management and virtualised infrastructure. Understanding of security operations and keen to learn. Strong communication skills and able to work collaboratively with IT and other stakeholders. Has, or is working towards, higher level qualifications in Information Security e.g. CISSP, SANS GCIA, Comptia Security+ and/or CCNA/CCNP or equivalent qualifications. Computer Science degree, or relevant experience. Knowledge of ISO27001, Cyber Essentials and AAF control frameworks would be highly desirable. Senior Cyber Security Engineer Benefits: Competitive salary Participation in a Discretionary Bonus Scheme 25 days holiday A set of core benefits including pension plan, life assurance, employee assistance programme, access to a qualified, practicing GP 24 hours a day, 365 days a year A comprehensive range of voluntary and flexible benefits to suit you and your lifestyle including holiday trading, tech scheme, cycle to work scheme, dental cover, healthcare cash plan, critical illness cover, private medical cover for self and family, travel insurance and a broad range of discounts at hundreds of retailers. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Apr 25, 2024
Full time
Senior Cyber Security Engineer - Reading - Perm Salary: £55,000 - £65,000 Location: Reading Hybrid: 3 days per week on site As our client's Cyber Security business continues to grow, they are now looking for an experienced and dynamic Senior Cyber Security Engineer to join our vibrant office with hybrid working. This is an exciting role and would most likely suit someone with previous experience in a Cyber Security Engineer role where they have gained knowledge and experience in web application security, web application firewalls, vulnerability management and penetration testing. Experience working with cloud hosting providers, managing application testing and working with system owners/developers to improve application security is highly beneficial to this role. Senior Cyber Security Engineer Key Responsibilities: Carry out daily security engineering / operation tasks under an ITIL framework whilst promoting and adhering to the company's workplace values. Using strong technical knowledge, continuously analyse and make recommendations to implement effective security controls, system hardening and security improvement projects with a particular focus in application/web hosting security. Develop an understanding of the threats, risks, vulnerabilities and evolving attack vectors facing the business. Assist with timely security incident investigation to recover service in complex cross-technology environments. Maintain accurate logs of security events and incidents. Represent Information Security as required at IT meetings. Assist in the management of patching, vulnerability analysis and penetration testing to ensure recommendations are risk assessed and implemented in a timely manner. Assist in group security training, reviewing the market for effective information security solutions, annual reviews of supplier's information security processes, client information and assist IT with Security Administration. Senior Cyber Security Engineer Key Skills: Security Engineering, Network security and/or SOC experience. Experienced engineer with demonstrable detailed knowledge of security products, Web Application Firewalls, SASE, access control, SIEM, AV, email and web security gateways, firewalls, load-balancers, ACLs, TCP/IP, routing and switching. Strong understanding of Security Infrastructure design, IT Security best practice and hardening standards. Strong understanding of common IT protocols, infrastructure and systems e.g. Networks, Domain management and virtualised infrastructure. Understanding of security operations and keen to learn. Strong communication skills and able to work collaboratively with IT and other stakeholders. Has, or is working towards, higher level qualifications in Information Security e.g. CISSP, SANS GCIA, Comptia Security+ and/or CCNA/CCNP or equivalent qualifications. Computer Science degree, or relevant experience. Knowledge of ISO27001, Cyber Essentials and AAF control frameworks would be highly desirable. Senior Cyber Security Engineer Benefits: Competitive salary Participation in a Discretionary Bonus Scheme 25 days holiday A set of core benefits including pension plan, life assurance, employee assistance programme, access to a qualified, practicing GP 24 hours a day, 365 days a year A comprehensive range of voluntary and flexible benefits to suit you and your lifestyle including holiday trading, tech scheme, cycle to work scheme, dental cover, healthcare cash plan, critical illness cover, private medical cover for self and family, travel insurance and a broad range of discounts at hundreds of retailers. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website