Croydon Council are looking for a Senior Application Operations Engineer. Role Requirements: Prior experience in a 2nd/3rd line software/application support role. Experience with helpdesk software and call logging systems (e.g. Service Now). Proficient in the use of file analysis tools for examining data. Experience of SLA's Technical writing skills' and the ability to write knowledge based articles on products. Manage and prioritise multiple concurrent customer incidents. Tech elements: An understanding of Windows 10, Citrix, Registry, VPN access The use of remote support tools such as LogMeIn Experience of Case Management software/applications Basic scripting knowledge Report writing skills using SQL Any experience of the following is optional but would be a bonus: Lexis Nexis Visual Files, Civica Xpress, NEC Blue Badge
Mar 28, 2024
Contractor
Croydon Council are looking for a Senior Application Operations Engineer. Role Requirements: Prior experience in a 2nd/3rd line software/application support role. Experience with helpdesk software and call logging systems (e.g. Service Now). Proficient in the use of file analysis tools for examining data. Experience of SLA's Technical writing skills' and the ability to write knowledge based articles on products. Manage and prioritise multiple concurrent customer incidents. Tech elements: An understanding of Windows 10, Citrix, Registry, VPN access The use of remote support tools such as LogMeIn Experience of Case Management software/applications Basic scripting knowledge Report writing skills using SQL Any experience of the following is optional but would be a bonus: Lexis Nexis Visual Files, Civica Xpress, NEC Blue Badge
Deskside Support Engineer - Birmingham (perm, office based) Reports to: IT Service Delivery Manager UK and Ireland To provide a professional on-site Second Line Deskside IT support service for the UK and Ireland offices. Responsibilities will include support of Microsoft desktop technologies, basic hardware troubleshooting, meeting room and computer room management, network patching and application support for core applications. To action incidents and requests escalated from first line support, in support of business requirements and to agreed support hours Monday to Friday. This should be in line with internal incident, change, configuration and project management processes to agreed Service Level Targets. The role is based in the Birmingham office and provides onsite support to all UK and Ireland offices. Travel to other offices as necessary in line with business requirements. All activity is logged and managed through the Service Management platform ServiceNow. Key responsibilities Incident / Request Management Provide support for all incidents and service requests for all IT systems/services. Providing support in person, over the phone and using MS Teams. Ensure that incidents and requests are resolved in a timely manner in line with Service Level Agreements (SLA). Escalate issues to 3rd line support as required, either to EMEA 3rd line or external service providers ensuring they are driven to meet service level targets and communicate the status via regular updates to the incident ticket and where necessary to Incident Management. End to end ownership of all IT incidents and requests with responsibility for all communication and the technical resolution. Follow the escalation process to ensure a consistent and professional IT support service is offered. Manage all user administration tasks such as joiners, leavers and changes. Customer Engagement Attend and Deliver Tech Expert events as and when requested. Provide proactive onsite training i.e. technology events, tips of the week etc. Provide support for client meetings and AV setup. General Operations Management Support of Desktop PC's, Laptops and local hardware devices. Management/Support of remote working. iPhone, iPad, Windows and Android Phone support. Manage onsite Server Room in line with IT Processes and tickets from EMEA Infrastructure team. Hardware Procurement. Salesforce Administration. Change and Configuration Management Follow the change management process to ensure changes to the Desktop infrastructure follows the agreed process and do not cause unplanned outages. Work on assigned tasks associated with the Change process. To manage and maintain the accuracy of the Desktop infrastructure components held in the Configuration Management Database by following the agreed configuration management process. Project Management Involved in project management process from inception through to transition to "business as usual" as the point of contact for Service Delivery team, as directed by line manager. Participate as a project resource as and when required to provide Desktop support and where required deliver the solution within agreed timescales. Ensure participation in project activity is approved. Qualifications and experience Soft Skills: Analytical problem-solving skills to follow an incident or problem through to resolution. Excellent Customer service skills. Experience of working in an ITIL environment preferred but not essential. Use initiative with a positive and can-do attitude. Identify business impacting incidents and escalate according via the escalation process. Ability to communicate effectively with a confident telephone manner. Excellent attention to detail and in all written communication. Tactful and diplomatic when dealing with pressurised situations. Able to manage own tasks across various areas and prioritise appropriately according to SLA to meet business deadlines. Ability to work effectively alone and within your team/group or project, under the appropriate supervision. Maintain good working relationships with all members of IT. Professional appearance and attitude at all times. Flexible approach to role including travel where required. Highly motivated, willing to continually update knowledge and skill set. Ability to liaise and communicate with all levels within IT and across the business. Technical Skills: ServiceNOW Microsoft Office 365 Microsoft Teams Microsoft Teams Telephony Microsoft Windows 8/Windows 10/Windows 11 Microsoft Active Directory administration Salesforce Exchange administration Knowledge of ADSL and Wi-Fi technologies Knowledge of Apple and Android Mobile devices Knowledge of networking concepts Knowledge of all core applications including but not limited to: Citrix Cisco Telephony Printing Email archiving solutions SCCM Knowledge of remote working solutions such as Broadband, 3GG and VPN's (virtual private network) Knowledge of building PC's and troubleshooting support issues Documentation skills: Knowledge Article Creation Deliverables and Measureables Provide a professional, approachable and technical IT support service to the company. Ownership of all incidents and service requests managed by 2nd line. 85% of incidents resolved within OLA. 90% of incidents resolved within SLA. 90% of incidents responded to with OLA. Feedback from team members and customer satisfaction questionnaires. Regular performance and development review.
Mar 28, 2024
Full time
Deskside Support Engineer - Birmingham (perm, office based) Reports to: IT Service Delivery Manager UK and Ireland To provide a professional on-site Second Line Deskside IT support service for the UK and Ireland offices. Responsibilities will include support of Microsoft desktop technologies, basic hardware troubleshooting, meeting room and computer room management, network patching and application support for core applications. To action incidents and requests escalated from first line support, in support of business requirements and to agreed support hours Monday to Friday. This should be in line with internal incident, change, configuration and project management processes to agreed Service Level Targets. The role is based in the Birmingham office and provides onsite support to all UK and Ireland offices. Travel to other offices as necessary in line with business requirements. All activity is logged and managed through the Service Management platform ServiceNow. Key responsibilities Incident / Request Management Provide support for all incidents and service requests for all IT systems/services. Providing support in person, over the phone and using MS Teams. Ensure that incidents and requests are resolved in a timely manner in line with Service Level Agreements (SLA). Escalate issues to 3rd line support as required, either to EMEA 3rd line or external service providers ensuring they are driven to meet service level targets and communicate the status via regular updates to the incident ticket and where necessary to Incident Management. End to end ownership of all IT incidents and requests with responsibility for all communication and the technical resolution. Follow the escalation process to ensure a consistent and professional IT support service is offered. Manage all user administration tasks such as joiners, leavers and changes. Customer Engagement Attend and Deliver Tech Expert events as and when requested. Provide proactive onsite training i.e. technology events, tips of the week etc. Provide support for client meetings and AV setup. General Operations Management Support of Desktop PC's, Laptops and local hardware devices. Management/Support of remote working. iPhone, iPad, Windows and Android Phone support. Manage onsite Server Room in line with IT Processes and tickets from EMEA Infrastructure team. Hardware Procurement. Salesforce Administration. Change and Configuration Management Follow the change management process to ensure changes to the Desktop infrastructure follows the agreed process and do not cause unplanned outages. Work on assigned tasks associated with the Change process. To manage and maintain the accuracy of the Desktop infrastructure components held in the Configuration Management Database by following the agreed configuration management process. Project Management Involved in project management process from inception through to transition to "business as usual" as the point of contact for Service Delivery team, as directed by line manager. Participate as a project resource as and when required to provide Desktop support and where required deliver the solution within agreed timescales. Ensure participation in project activity is approved. Qualifications and experience Soft Skills: Analytical problem-solving skills to follow an incident or problem through to resolution. Excellent Customer service skills. Experience of working in an ITIL environment preferred but not essential. Use initiative with a positive and can-do attitude. Identify business impacting incidents and escalate according via the escalation process. Ability to communicate effectively with a confident telephone manner. Excellent attention to detail and in all written communication. Tactful and diplomatic when dealing with pressurised situations. Able to manage own tasks across various areas and prioritise appropriately according to SLA to meet business deadlines. Ability to work effectively alone and within your team/group or project, under the appropriate supervision. Maintain good working relationships with all members of IT. Professional appearance and attitude at all times. Flexible approach to role including travel where required. Highly motivated, willing to continually update knowledge and skill set. Ability to liaise and communicate with all levels within IT and across the business. Technical Skills: ServiceNOW Microsoft Office 365 Microsoft Teams Microsoft Teams Telephony Microsoft Windows 8/Windows 10/Windows 11 Microsoft Active Directory administration Salesforce Exchange administration Knowledge of ADSL and Wi-Fi technologies Knowledge of Apple and Android Mobile devices Knowledge of networking concepts Knowledge of all core applications including but not limited to: Citrix Cisco Telephony Printing Email archiving solutions SCCM Knowledge of remote working solutions such as Broadband, 3GG and VPN's (virtual private network) Knowledge of building PC's and troubleshooting support issues Documentation skills: Knowledge Article Creation Deliverables and Measureables Provide a professional, approachable and technical IT support service to the company. Ownership of all incidents and service requests managed by 2nd line. 85% of incidents resolved within OLA. 90% of incidents resolved within SLA. 90% of incidents responded to with OLA. Feedback from team members and customer satisfaction questionnaires. Regular performance and development review.
3rd Line IT Support Engineer Oxfordshire / On-Site with occasional travel 40,000 - 45,000 + bonus, share scheme, private dental and medical, a generous pension and more Full Time / Permanent The Role and Company My client, a well-established professional services organisation, is looking for an experienced 3rd Line IT Support Engineer to join their small but growing in-house IT Team. The role will be a combination of both support (2nd and 3rd Line) and exciting project work working closely with the IT Manager and other IT Engineers. The role will be based just north of Oxford with very occasional travel to other offices in the UK. Responsibilities Configure and deploy infrastructure items including servers, networks, and all IT peripherals, for example: printers, scanners, mobiles devices, laptops and thin clients. Monitor and manage the IT systems using appropriate tools, and with the aid of the IT suppliers where appropriate, in order to maximise performance and uptime. Be an effective point of contact for internal IT, resolving issues or referring to 3rd parties as appropriate Support the Helpdesk Team - providing escalation to telephone support, and 1st - 3rd line support as this role is the primary escalation / cover point for the 1st/2nd line Helpdesk team. Identify areas where improvements can be made in the IT service. Take responsibility for assigned Projects and deliver them to time, cost and quality. Maintaining a high level of Cyber Security awareness and being proactive in securing our infrastructure and systems. Mentor and train other members of the Internal IT Team. Skills and Experience required Previous IT support experience, ideally 3rd line level but strong 2nd line experience is considered Good team player with flexible approach to working environment Experience with VMWare virtualisation and ideally some Citrix knowledge Experience supporting and implementing Microsoft Windows Server and Microsoft SQL Supporting Microsoft Office 365 including: Email, Teams, OneDrive, SharePoint Good working knowledge of Multi-Factor Authentication Good working knowledge of networking: Firewalls, Switches, Patching and Wi-Fi Experience of supporting backup tools such as Veeam Supporting Domain Services including Active Directory and Group Policy Ability to deliver major system upgrades, complete change control and project work Good documentation skills with an eye for details and accuracy: technical change controls, user guides, business processes, standards, policies and procedures Please apply via the link or contact (url removed) for more information. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Mar 28, 2024
Full time
3rd Line IT Support Engineer Oxfordshire / On-Site with occasional travel 40,000 - 45,000 + bonus, share scheme, private dental and medical, a generous pension and more Full Time / Permanent The Role and Company My client, a well-established professional services organisation, is looking for an experienced 3rd Line IT Support Engineer to join their small but growing in-house IT Team. The role will be a combination of both support (2nd and 3rd Line) and exciting project work working closely with the IT Manager and other IT Engineers. The role will be based just north of Oxford with very occasional travel to other offices in the UK. Responsibilities Configure and deploy infrastructure items including servers, networks, and all IT peripherals, for example: printers, scanners, mobiles devices, laptops and thin clients. Monitor and manage the IT systems using appropriate tools, and with the aid of the IT suppliers where appropriate, in order to maximise performance and uptime. Be an effective point of contact for internal IT, resolving issues or referring to 3rd parties as appropriate Support the Helpdesk Team - providing escalation to telephone support, and 1st - 3rd line support as this role is the primary escalation / cover point for the 1st/2nd line Helpdesk team. Identify areas where improvements can be made in the IT service. Take responsibility for assigned Projects and deliver them to time, cost and quality. Maintaining a high level of Cyber Security awareness and being proactive in securing our infrastructure and systems. Mentor and train other members of the Internal IT Team. Skills and Experience required Previous IT support experience, ideally 3rd line level but strong 2nd line experience is considered Good team player with flexible approach to working environment Experience with VMWare virtualisation and ideally some Citrix knowledge Experience supporting and implementing Microsoft Windows Server and Microsoft SQL Supporting Microsoft Office 365 including: Email, Teams, OneDrive, SharePoint Good working knowledge of Multi-Factor Authentication Good working knowledge of networking: Firewalls, Switches, Patching and Wi-Fi Experience of supporting backup tools such as Veeam Supporting Domain Services including Active Directory and Group Policy Ability to deliver major system upgrades, complete change control and project work Good documentation skills with an eye for details and accuracy: technical change controls, user guides, business processes, standards, policies and procedures Please apply via the link or contact (url removed) for more information. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
3rd Line Support Engineer - Managed Services Provider - Windows Server, Microsoft 365, Azure, VMWare, Sophos West Yorkshire - Hybrid - 40,000 Applause IT are looking for a 3rd Line Support Engineer to join a service desk team for a managed services provider based in West Yorkshire. The organisation provides managed services to industry sectors such as law firms, estate agents and marketing agencies. The role will entail being an escalation point for 1st and 2nd line Engineers as well as responding to major incidents and complex 3rd line issues. You will also be providing excellent customer service to all clients, communicating with internal and external members to ensure tasks are completed on time. The 3rd Line Support Engineer will experience with: Microsoft Windows server (2012, 2016, 2019 and 2022 Windows 7/10 and Microsoft Office Virtualisation troubleshooting (Hyper V) Cloud Services (Azure/RDS/Citrix Networking, routing, and firewalls (Sophos) VOIP Technologies Benefits include: Healthcare and Well-being Scheme Pension Scheme (additional employer contribution) Simply Health 25 days holiday plus bank holiday (this increases with length of service) Life Assurance Perkbox This is an excellent opportunity for an experienced 3rd Line Support Engineer who has experience with at a managed services provider. While the role is hybrid, only candidates who are within a commutable distance from Leeds will be considered. Sponsorship candidates will unfortunately not be eligible to apply. If this sounds like the role for you, please click APPLY NOW! 3rd Line Support Engineer - Managed Services Provider - Windows Server, Microsoft 365, Azure, VMWare, Sophos West Yorkshire - Hybrid - 40,000
Mar 28, 2024
Full time
3rd Line Support Engineer - Managed Services Provider - Windows Server, Microsoft 365, Azure, VMWare, Sophos West Yorkshire - Hybrid - 40,000 Applause IT are looking for a 3rd Line Support Engineer to join a service desk team for a managed services provider based in West Yorkshire. The organisation provides managed services to industry sectors such as law firms, estate agents and marketing agencies. The role will entail being an escalation point for 1st and 2nd line Engineers as well as responding to major incidents and complex 3rd line issues. You will also be providing excellent customer service to all clients, communicating with internal and external members to ensure tasks are completed on time. The 3rd Line Support Engineer will experience with: Microsoft Windows server (2012, 2016, 2019 and 2022 Windows 7/10 and Microsoft Office Virtualisation troubleshooting (Hyper V) Cloud Services (Azure/RDS/Citrix Networking, routing, and firewalls (Sophos) VOIP Technologies Benefits include: Healthcare and Well-being Scheme Pension Scheme (additional employer contribution) Simply Health 25 days holiday plus bank holiday (this increases with length of service) Life Assurance Perkbox This is an excellent opportunity for an experienced 3rd Line Support Engineer who has experience with at a managed services provider. While the role is hybrid, only candidates who are within a commutable distance from Leeds will be considered. Sponsorship candidates will unfortunately not be eligible to apply. If this sounds like the role for you, please click APPLY NOW! 3rd Line Support Engineer - Managed Services Provider - Windows Server, Microsoft 365, Azure, VMWare, Sophos West Yorkshire - Hybrid - 40,000
3rd Line IT Support Engineer, Witney, £40,000pa - £44,000pa plus bonus & benefits: An exceptional opportunity has arisen for a 3rd Line IT Support Engineer to join a market leading organisation in Witney. Working in a small team, whose remit is to provide exceptional IT Support to this rapidly expanding business of over 100 employees across several Thames Valley locations, you will gain excellent experience across a range of desktop and infrastructure technology working closely with the Systems Manager and Head of IT. On a day-to-day basis, the successful 3rd Line IT Support Engineer will be responsible for providing 1st 3rd Line Support and getting involved with a variety of project work. You will also act as an escalation point to the 1st and 2nd line helpdesk engineers. This is a great hands-on opportunity for a 3rd Line IT Support Engineer to either take the next step in their career or it would be a great side ways move for someone who wants to work local to the Witney area. About you: The successful 3rd Line IT Support Engineer will need previous experience in a 2nd/3rd line level role. You will need excellent communication skills, both over the phone and face to face with end users. The following skills and experience are required for this 3rd Line IT Support Engineer role: Knowledge of Microsoft Word, Excel, Outlook and ideally Adviser Office, Volume and Pulse dealing system Ability to work under pressure at times Office 365 Experience of administering MS Exchange and MS SQL Knowledge of VMware, VMware tools and virtual technologies Knowledge of Citrix (Desirable) Good working knowledge of Windows OS (server and client) Knowledge of servers, networking, firewall, UPS, desktops, laptops, thin clients and printers Understanding of Veeam backup and replication Our client is offering a competitive salary, annual company bonus, great office space, with great benefits such as share scheme, pension and private medical insurance. If you re a 2nd/3rd line level IT Support Engineer who is looking for an internal senior IT Support role covering Infrastructure, please drop Mark at MARS a copy of your CV. MARS Recruitment is an equal opportunities employer and positively welcomes applications from suitably qualified applicants regardless of race, colour, sex, marital status, national origin, religion, age, disability, or any other protected status. Suitable candidates for the role will be contacted within 3 working days, unfortunately if you haven t heard back in this time your application has been unsuccessful at this time. MARS Recruitment is a specialist Engineering & IT recruiter working in partnership with companies across the UK and offers services of both an Employment Business (for Temporary/Contract roles) and an Employment Agency (for Permanent roles).
Mar 28, 2024
Full time
3rd Line IT Support Engineer, Witney, £40,000pa - £44,000pa plus bonus & benefits: An exceptional opportunity has arisen for a 3rd Line IT Support Engineer to join a market leading organisation in Witney. Working in a small team, whose remit is to provide exceptional IT Support to this rapidly expanding business of over 100 employees across several Thames Valley locations, you will gain excellent experience across a range of desktop and infrastructure technology working closely with the Systems Manager and Head of IT. On a day-to-day basis, the successful 3rd Line IT Support Engineer will be responsible for providing 1st 3rd Line Support and getting involved with a variety of project work. You will also act as an escalation point to the 1st and 2nd line helpdesk engineers. This is a great hands-on opportunity for a 3rd Line IT Support Engineer to either take the next step in their career or it would be a great side ways move for someone who wants to work local to the Witney area. About you: The successful 3rd Line IT Support Engineer will need previous experience in a 2nd/3rd line level role. You will need excellent communication skills, both over the phone and face to face with end users. The following skills and experience are required for this 3rd Line IT Support Engineer role: Knowledge of Microsoft Word, Excel, Outlook and ideally Adviser Office, Volume and Pulse dealing system Ability to work under pressure at times Office 365 Experience of administering MS Exchange and MS SQL Knowledge of VMware, VMware tools and virtual technologies Knowledge of Citrix (Desirable) Good working knowledge of Windows OS (server and client) Knowledge of servers, networking, firewall, UPS, desktops, laptops, thin clients and printers Understanding of Veeam backup and replication Our client is offering a competitive salary, annual company bonus, great office space, with great benefits such as share scheme, pension and private medical insurance. If you re a 2nd/3rd line level IT Support Engineer who is looking for an internal senior IT Support role covering Infrastructure, please drop Mark at MARS a copy of your CV. MARS Recruitment is an equal opportunities employer and positively welcomes applications from suitably qualified applicants regardless of race, colour, sex, marital status, national origin, religion, age, disability, or any other protected status. Suitable candidates for the role will be contacted within 3 working days, unfortunately if you haven t heard back in this time your application has been unsuccessful at this time. MARS Recruitment is a specialist Engineering & IT recruiter working in partnership with companies across the UK and offers services of both an Employment Business (for Temporary/Contract roles) and an Employment Agency (for Permanent roles).
3rd Line Support Engineer - Brighouse - up to £40k My client is looking for a 3rd Line Engineer to resolve complicated technical issues that have been escalated to from 1st and 2nd Line Engineers, while providing excellent customer service to clients throughout. Any team leading experience would be an adantage. Key Tasks and Responsibilities Responsible for troubleshooting any technical issues that have been escalated through the helpdesk. Act as troubleshooting lead for high level technical issues, high priority tickets and MSO's Visit client's sites as and when required Manage own time effectively and ensure all time spent on client jobs is logged Ability to report at all levels in the chain of command See Technical Escalations through from beginning to end Escalating tickets that need 3rd line resource into 3rd line queue and resolving Escalating tickets to Ops team in good time where required to ensure satisfactory resolution Maintaining the 3rd line and escalations queue to resolve issues as quickly as possible Logging troubleshooting and ticket notes accurately and in good time to ensure everyone has visibility of actions completed Communicate accurately and within good time both internally and externally Flag areas of risk / improvement within the firm if identified Train other members of the team in all things technical Provide out of hours technical support to clients (typically 1 in 3 weekends) Must have: Hands-on experience with Virtualization technologies including the setup and maintenance of Windows VMs (VMWare, Hyper-V) Cloud technologies and concepts (order of importance 1. RDS, 2. Azure 3. Citrix) Expert, hands-on networking experience in configuring and maintaining routers, firewalls, and switches Desktop and application support (Windows 7/10, Microsoft Office and bespoke application troubleshooting) Administration and setup of Windows Server 2012/2016/2019/2022 Wifi Solutions Exchange and 365 tenant administration Please send your CV for further information.
Mar 28, 2024
Full time
3rd Line Support Engineer - Brighouse - up to £40k My client is looking for a 3rd Line Engineer to resolve complicated technical issues that have been escalated to from 1st and 2nd Line Engineers, while providing excellent customer service to clients throughout. Any team leading experience would be an adantage. Key Tasks and Responsibilities Responsible for troubleshooting any technical issues that have been escalated through the helpdesk. Act as troubleshooting lead for high level technical issues, high priority tickets and MSO's Visit client's sites as and when required Manage own time effectively and ensure all time spent on client jobs is logged Ability to report at all levels in the chain of command See Technical Escalations through from beginning to end Escalating tickets that need 3rd line resource into 3rd line queue and resolving Escalating tickets to Ops team in good time where required to ensure satisfactory resolution Maintaining the 3rd line and escalations queue to resolve issues as quickly as possible Logging troubleshooting and ticket notes accurately and in good time to ensure everyone has visibility of actions completed Communicate accurately and within good time both internally and externally Flag areas of risk / improvement within the firm if identified Train other members of the team in all things technical Provide out of hours technical support to clients (typically 1 in 3 weekends) Must have: Hands-on experience with Virtualization technologies including the setup and maintenance of Windows VMs (VMWare, Hyper-V) Cloud technologies and concepts (order of importance 1. RDS, 2. Azure 3. Citrix) Expert, hands-on networking experience in configuring and maintaining routers, firewalls, and switches Desktop and application support (Windows 7/10, Microsoft Office and bespoke application troubleshooting) Administration and setup of Windows Server 2012/2016/2019/2022 Wifi Solutions Exchange and 365 tenant administration Please send your CV for further information.
Profectus has a brand new opportunity for a cutting-edge business with big expansion plans in Witney. The position 3rd Line Support / Support Engineer is required for supporting their growing internal team The position is based in their Witney office within their IT team supporting internal and external clients.Duties and Responsibilities. 3rd line support to users and IT Infrastructure Troubleshooting problems through to principal cause Mentoring to other members of the team Contributing to development and implementation of IT Infrastructure Working as a part of the IT team consisting of Head of IT, IT Systems Manager and 1st/2nd line engineersSkills and Requirements. Experience supporting and implementing Microsoft Server, VMware, Microsoft SQL and Citrix Office365 - inc: SharePoint, Teams, One Drive and Email Good practical knowledge with Active Directory, Group policy, Multi-factor authentication, patching and Wi-Fi. Good practical knowledge of networking Deliver major system upgrades and project workIf this sounds like the role for you please click to apply or call Jake at Profectus.
Mar 28, 2024
Full time
Profectus has a brand new opportunity for a cutting-edge business with big expansion plans in Witney. The position 3rd Line Support / Support Engineer is required for supporting their growing internal team The position is based in their Witney office within their IT team supporting internal and external clients.Duties and Responsibilities. 3rd line support to users and IT Infrastructure Troubleshooting problems through to principal cause Mentoring to other members of the team Contributing to development and implementation of IT Infrastructure Working as a part of the IT team consisting of Head of IT, IT Systems Manager and 1st/2nd line engineersSkills and Requirements. Experience supporting and implementing Microsoft Server, VMware, Microsoft SQL and Citrix Office365 - inc: SharePoint, Teams, One Drive and Email Good practical knowledge with Active Directory, Group policy, Multi-factor authentication, patching and Wi-Fi. Good practical knowledge of networking Deliver major system upgrades and project workIf this sounds like the role for you please click to apply or call Jake at Profectus.
The company: This business creates solutions for international businesses across the UK. They provide Cloud, M365 and Cyber Solutions, and have huge growth plans for FY 24/25. You will have the opportunity to progress through routes like 3rd line support, cloud architecture and cyber security. The role: This is a high-level 2nd line position with an aim to provide award winning technical support to clients using high quality technical and customer service. Day to day, you will handle complex incident and service requests using skills in Office 365, Citrix, Windows Server and Active Directory and Azure. You must have a keen desire to progress throughout the company through consistent training and aiming towards accreditations and certifications. You must be an excellent communicator, putting the customer first and working with your teammates to collaborate on issues. You must have a keen desire to complete assigned work and objectives alongside a willingness to renew vendor partner qualifications. Duties & Responsibilities: Escalation point for the 1st line and 1.5 support team providing fast timely response. Monitoring of hardware remotely, and technical troubleshooting Active Directory & Office365 user management. Remote Desktop & Citrix session management. Ticket queue management & driving ticket closure within SLA. Customer focussed approach to troubleshooting Daily backup checks, seeking guidance from senior technical staff where required. Ownership of escalated issues from our proactive alerting systems. Required skills: Commercial experience in a 2nd line capacity - ideally within an MSP Resolving complex tickets in a timely manner Microsoft Office 365 skills Citrix/ RDS environments Active directory administration Experience working with Windows Server 2016+ Desktop troubleshooting and support Experience working with cloud technologies (Azure) Knowledge of virtualisation - VMWare, Hyper V, Vsphere Desired skills include: Remote monitoring tools Mimecast SQL SharePoint ITIL certification Benefits include: Enhanced annual leave policy Flexible working options Social events Accreditations and Training Career progression plan Healthcare benefits Wellbeing benefits Great pension scheme Employee discount and freebies Quarterly Staff awards Hiking trips And more Onsite - Newcastle City Centre - Permanent - No remote working - No sponsorship provided - Monday - Friday Next Steps? If you would like to know anything more about this role or even just want to hear what other Infrastructure, Cloud and Security positions I have that may also be a good match for you then please apply to this advert / or catch me on LinkedIn "Hayley Bee You must be fully eligible to work in the UK to apply to this position
Mar 28, 2024
Full time
The company: This business creates solutions for international businesses across the UK. They provide Cloud, M365 and Cyber Solutions, and have huge growth plans for FY 24/25. You will have the opportunity to progress through routes like 3rd line support, cloud architecture and cyber security. The role: This is a high-level 2nd line position with an aim to provide award winning technical support to clients using high quality technical and customer service. Day to day, you will handle complex incident and service requests using skills in Office 365, Citrix, Windows Server and Active Directory and Azure. You must have a keen desire to progress throughout the company through consistent training and aiming towards accreditations and certifications. You must be an excellent communicator, putting the customer first and working with your teammates to collaborate on issues. You must have a keen desire to complete assigned work and objectives alongside a willingness to renew vendor partner qualifications. Duties & Responsibilities: Escalation point for the 1st line and 1.5 support team providing fast timely response. Monitoring of hardware remotely, and technical troubleshooting Active Directory & Office365 user management. Remote Desktop & Citrix session management. Ticket queue management & driving ticket closure within SLA. Customer focussed approach to troubleshooting Daily backup checks, seeking guidance from senior technical staff where required. Ownership of escalated issues from our proactive alerting systems. Required skills: Commercial experience in a 2nd line capacity - ideally within an MSP Resolving complex tickets in a timely manner Microsoft Office 365 skills Citrix/ RDS environments Active directory administration Experience working with Windows Server 2016+ Desktop troubleshooting and support Experience working with cloud technologies (Azure) Knowledge of virtualisation - VMWare, Hyper V, Vsphere Desired skills include: Remote monitoring tools Mimecast SQL SharePoint ITIL certification Benefits include: Enhanced annual leave policy Flexible working options Social events Accreditations and Training Career progression plan Healthcare benefits Wellbeing benefits Great pension scheme Employee discount and freebies Quarterly Staff awards Hiking trips And more Onsite - Newcastle City Centre - Permanent - No remote working - No sponsorship provided - Monday - Friday Next Steps? If you would like to know anything more about this role or even just want to hear what other Infrastructure, Cloud and Security positions I have that may also be a good match for you then please apply to this advert / or catch me on LinkedIn "Hayley Bee You must be fully eligible to work in the UK to apply to this position
Prestigious opportunity with a UK Market leader for an Infrastructure Engineer - O365 & Cloud! Supporting around 2500 users across over 350 locations, we are seeking an ambitious individual to join our success story. We are a continually expanding technology team providing support within Operations, Applications, Service Desk and Infrastructure. This includes but is not limited to print, network, communications, Citrix, Desktops, AD and security. As one of our Infrastructure Engineers you will specialise in O365 and Cloud and be responsible for:- Administration and management of the Microsoft Cloud Environment. Documentation of the cloud environment through a process of continual improvement. Performing tenant to tenant migrations using 3rd party tools. Proactive monitoring and fault-finding of cloud infrastructure, ensuring the availability, integrity, performance, resilience (inc. backups). Disaster recovery planning, implementation, and remediation for all systems. Assist with the implementation, enforcement, and review of security policies with security personnel. Provide cover for all other key elements of IT Infrastructure within the business Timely escalation of issues to IT Service Desk Manager. Contribute to the planning and implementation of multiple projects. Training of Service Desk and Infrastructure team in any service-related provision. Provide systems training, 1 to 1 or group training, on any aspect of systems or procedures. If you possess a combination of some of the following skills then LETS TALK! System analysis, capacity planning, testing, and troubleshooting knowledge. Experience in AD, DNS, DHCP, DFS, GPO. Tenant migrations. Experience of cloud platforms (Azure, AWS) Cloud-based technologies, O365, Exchange Online and Azure O365 Skills including usage, licencing, and administration. InTune VMWare ITIL knowledge including change, problem, and incident management is advantageous but not essential. Extensive knowledge of key infrastructure elements. In return, you will be rewarded with ongoing training and career development in an enjoyable team environment. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Mar 28, 2024
Full time
Prestigious opportunity with a UK Market leader for an Infrastructure Engineer - O365 & Cloud! Supporting around 2500 users across over 350 locations, we are seeking an ambitious individual to join our success story. We are a continually expanding technology team providing support within Operations, Applications, Service Desk and Infrastructure. This includes but is not limited to print, network, communications, Citrix, Desktops, AD and security. As one of our Infrastructure Engineers you will specialise in O365 and Cloud and be responsible for:- Administration and management of the Microsoft Cloud Environment. Documentation of the cloud environment through a process of continual improvement. Performing tenant to tenant migrations using 3rd party tools. Proactive monitoring and fault-finding of cloud infrastructure, ensuring the availability, integrity, performance, resilience (inc. backups). Disaster recovery planning, implementation, and remediation for all systems. Assist with the implementation, enforcement, and review of security policies with security personnel. Provide cover for all other key elements of IT Infrastructure within the business Timely escalation of issues to IT Service Desk Manager. Contribute to the planning and implementation of multiple projects. Training of Service Desk and Infrastructure team in any service-related provision. Provide systems training, 1 to 1 or group training, on any aspect of systems or procedures. If you possess a combination of some of the following skills then LETS TALK! System analysis, capacity planning, testing, and troubleshooting knowledge. Experience in AD, DNS, DHCP, DFS, GPO. Tenant migrations. Experience of cloud platforms (Azure, AWS) Cloud-based technologies, O365, Exchange Online and Azure O365 Skills including usage, licencing, and administration. InTune VMWare ITIL knowledge including change, problem, and incident management is advantageous but not essential. Extensive knowledge of key infrastructure elements. In return, you will be rewarded with ongoing training and career development in an enjoyable team environment. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
In Technology Group Limited
Newcastle Upon Tyne, Tyne And Wear
My client is an award-winning MSP and is market-leading in IT Services and Cloud Solutions. Supporting a variety of sectors, they excel with their technology and are always ahead of the curve with what they offer. They're looking to welcome a personable and passionate 3rd Line Infrastructure Engineer. This is the perfect opportunity for a Senior Engineer who is looking to join an MSP that invests in its staff and workplace culture. 3rd Line IT Engineer Newcastle £35,000K - £40,000K Main Duties: 3rd Line day-to-day duties (maintenance, upgrades, patches, etc.) Time will be split between 3rd line tickets, project work and visits to client sites Presenting as a main technical escalation point Plan and execute major infrastructure projects Technical lead for major projects Tech Stack: Citrix ( This is a main component of the role so you need to have good knowledge !) Microsoft stack Windows Server VMWare Office 365 Infrastructure patching and upgrades Azure Company Details: An MSP (+ cloud consultancy services) Amazing Glassdoor ratings (for both the company and CEO) Award-winning (for - virtualization products, infrastructure provider, growth explosion, business innovation - to name a few) Company Benefits Unlimited (!) holiday allowance Perkbox Access to Private GP healthcare Quarterly paid for social events Opportunities to work at an award-winning company like this don't come around often. If you're interested in hearing more or would like to apply - then hit apply now. If you have any questions, you can reach me on 0191. 249. 3639. or darcey . technology group - uk . com. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Mar 28, 2024
Full time
My client is an award-winning MSP and is market-leading in IT Services and Cloud Solutions. Supporting a variety of sectors, they excel with their technology and are always ahead of the curve with what they offer. They're looking to welcome a personable and passionate 3rd Line Infrastructure Engineer. This is the perfect opportunity for a Senior Engineer who is looking to join an MSP that invests in its staff and workplace culture. 3rd Line IT Engineer Newcastle £35,000K - £40,000K Main Duties: 3rd Line day-to-day duties (maintenance, upgrades, patches, etc.) Time will be split between 3rd line tickets, project work and visits to client sites Presenting as a main technical escalation point Plan and execute major infrastructure projects Technical lead for major projects Tech Stack: Citrix ( This is a main component of the role so you need to have good knowledge !) Microsoft stack Windows Server VMWare Office 365 Infrastructure patching and upgrades Azure Company Details: An MSP (+ cloud consultancy services) Amazing Glassdoor ratings (for both the company and CEO) Award-winning (for - virtualization products, infrastructure provider, growth explosion, business innovation - to name a few) Company Benefits Unlimited (!) holiday allowance Perkbox Access to Private GP healthcare Quarterly paid for social events Opportunities to work at an award-winning company like this don't come around often. If you're interested in hearing more or would like to apply - then hit apply now. If you have any questions, you can reach me on 0191. 249. 3639. or darcey . technology group - uk . com. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
IT Support Engineer - Up to £30k - Birmingham City Centre Role: IT Support Engineer Location: Birmingham City Centre Salary: Up to £30k Benefits: Competitive Salary 25 days Holiday + bank 2 days from home a week Company Car Birthday gifts and day off Company trips away Are you looking to advance your IT career? Fed up with limited progression opportunities and feeling stuck in first-line support? This opening provides seasoned IT support engineers exposure to technologies and infrastructures that can significantly enrich their skill set. The company is seeking a dynamic addition to their service desk team. If you have over three years of experience in the IT industry and aspire to elevate not only your career but also your financial prospects, then this opportunity is tailor-made for you. You are an ideal candidate for this role if you have: Over three years of IT experience Proficiency in Windows OS, Office 365, Active Directory, Azure, and VMware/Hyper-V Key Skills required: Active Directory and Group Policy Windows Servers Virtual Machines Office 365 and Exchange Servers Networking fundamentals including DNS, DHCP, and TCP/IP Cloud Technologies such as Azure and AWS Possession of a Full UK Driving License If you're excited about joining a dynamic, industry-leading organization committed to advancing your career and sponsoring your certifications, don't hesitate to apply for this role promptly. Reach out to me via email at connor com to express your interest. 1st Line Support, 2nd Line Support, 3rd Line Support, AD, Office 365, Windows OS, macOS, Hardware, Hyper-V, Citrix, Servers, Networking, Security, VMware, Technician, Support Engineer, Service Desk In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Mar 28, 2024
Full time
IT Support Engineer - Up to £30k - Birmingham City Centre Role: IT Support Engineer Location: Birmingham City Centre Salary: Up to £30k Benefits: Competitive Salary 25 days Holiday + bank 2 days from home a week Company Car Birthday gifts and day off Company trips away Are you looking to advance your IT career? Fed up with limited progression opportunities and feeling stuck in first-line support? This opening provides seasoned IT support engineers exposure to technologies and infrastructures that can significantly enrich their skill set. The company is seeking a dynamic addition to their service desk team. If you have over three years of experience in the IT industry and aspire to elevate not only your career but also your financial prospects, then this opportunity is tailor-made for you. You are an ideal candidate for this role if you have: Over three years of IT experience Proficiency in Windows OS, Office 365, Active Directory, Azure, and VMware/Hyper-V Key Skills required: Active Directory and Group Policy Windows Servers Virtual Machines Office 365 and Exchange Servers Networking fundamentals including DNS, DHCP, and TCP/IP Cloud Technologies such as Azure and AWS Possession of a Full UK Driving License If you're excited about joining a dynamic, industry-leading organization committed to advancing your career and sponsoring your certifications, don't hesitate to apply for this role promptly. Reach out to me via email at connor com to express your interest. 1st Line Support, 2nd Line Support, 3rd Line Support, AD, Office 365, Windows OS, macOS, Hardware, Hyper-V, Citrix, Servers, Networking, Security, VMware, Technician, Support Engineer, Service Desk In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
IT Support Engineer - Up to 30k - Birmingham City Centre Role: IT Support Engineer Location: Birmingham City Centre Salary: Up to 30k Benefits: Competitive Salary 25 days Holiday + bank 2 days from home a week Company Car Birthday gifts and day off Company trips away Are you looking to advance your IT career? Fed up with limited progression opportunities and feeling stuck in first-line support? This opening provides seasoned IT support engineers exposure to technologies and infrastructures that can significantly enrich their skill set. The company is seeking a dynamic addition to their service desk team. If you have over three years of experience in the IT industry and aspire to elevate not only your career but also your financial prospects, then this opportunity is tailor-made for you. You are an ideal candidate for this role if you have: Over three years of IT experience Proficiency in Windows OS, Office 365, Active Directory, Azure, and VMware/Hyper-V Key Skills required: Active Directory and Group Policy Windows Servers Virtual Machines Office 365 and Exchange Servers Networking fundamentals including DNS, DHCP, and TCP/IP Cloud Technologies such as Azure and AWS Possession of a Full UK Driving License If you're excited about joining a dynamic, industry-leading organization committed to advancing your career and sponsoring your certifications, don't hesitate to apply for this role promptly. Reach out to me via email at connor com to express your interest. 1st Line Support, 2nd Line Support, 3rd Line Support, AD, Office 365, Windows OS, macOS, Hardware, Hyper-V, Citrix, Servers, Networking, Security, VMware, Technician, Support Engineer, Service Desk In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Mar 28, 2024
Full time
IT Support Engineer - Up to 30k - Birmingham City Centre Role: IT Support Engineer Location: Birmingham City Centre Salary: Up to 30k Benefits: Competitive Salary 25 days Holiday + bank 2 days from home a week Company Car Birthday gifts and day off Company trips away Are you looking to advance your IT career? Fed up with limited progression opportunities and feeling stuck in first-line support? This opening provides seasoned IT support engineers exposure to technologies and infrastructures that can significantly enrich their skill set. The company is seeking a dynamic addition to their service desk team. If you have over three years of experience in the IT industry and aspire to elevate not only your career but also your financial prospects, then this opportunity is tailor-made for you. You are an ideal candidate for this role if you have: Over three years of IT experience Proficiency in Windows OS, Office 365, Active Directory, Azure, and VMware/Hyper-V Key Skills required: Active Directory and Group Policy Windows Servers Virtual Machines Office 365 and Exchange Servers Networking fundamentals including DNS, DHCP, and TCP/IP Cloud Technologies such as Azure and AWS Possession of a Full UK Driving License If you're excited about joining a dynamic, industry-leading organization committed to advancing your career and sponsoring your certifications, don't hesitate to apply for this role promptly. Reach out to me via email at connor com to express your interest. 1st Line Support, 2nd Line Support, 3rd Line Support, AD, Office 365, Windows OS, macOS, Hardware, Hyper-V, Citrix, Servers, Networking, Security, VMware, Technician, Support Engineer, Service Desk In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Deskside Support Engineer - Manchester 4 days a week and Leeds office (travel expensed) 1 day a week (perm, office based) Reports to: IT Service Delivery Manager UK and Ireland To provide a professional on-site Second Line Deskside IT support service for the UK and Ireland offices. Responsibilities will include support of Microsoft desktop technologies, basic hardware troubleshooting, meeting room and computer room management, network patching and application support for core applications. To action incidents and requests escalated from first line support, in support of business requirements and to agreed support hours Monday to Friday. This should be in line with internal incident, change, configuration and project management processes to agreed Service Level Targets. The role is based in the Manchester and Leeds offices and provides onsite support to all UK and Ireland offices. Travel to other offices as necessary in line with business requirements. All activity is logged and managed through the Service Management platform ServiceNow. Key responsibilities Incident / Request Management Provide support for all incidents and service requests for all IT systems/services. Providing support in person, over the phone and using MS Teams. Ensure that incidents and requests are resolved in a timely manner in line with Service Level Agreements (SLA). Escalate issues to 3rd line support as required, either to EMEA 3rd line or external service providers ensuring they are driven to meet service level targets and communicate the status via regular updates to the incident ticket and where necessary to Incident Management. End to end ownership of all IT incidents and requests with responsibility for all communication and the technical resolution. Follow the escalation process to ensure a consistent and professional IT support service is offered. Manage all user administration tasks such as joiners, leavers and changes. Customer Engagement Attend and Deliver Tech Expert events as and when requested. Provide proactive onsite training i.e. technology events, tips of the week etc. Provide support for client meetings and AV setup. General Operations Management Support of Desktop PC's, Laptops and local hardware devices. Management/Support of remote working. iPhone, iPad, Windows and Android Phone support. Manage onsite Server Room in line with IT Processes and tickets from EMEA Infrastructure team. Hardware Procurement. Salesforce Administration. Change and Configuration Management Follow the change management process to ensure changes to the Desktop infrastructure follows the agreed process and do not cause unplanned outages. Work on assigned tasks associated with the Change process. To manage and maintain the accuracy of the Desktop infrastructure components held in the Configuration Management Database by following the agreed configuration management process. Project Management Involved in project management process from inception through to transition to "business as usual" as the point of contact for Service Delivery team, as directed by line manager. Participate as a project resource as and when required to provide Desktop support and where required deliver the solution within agreed timescales. Ensure participation in project activity is approved. Qualifications and experience Soft Skills: Analytical problem-solving skills to follow an incident or problem through to resolution. Excellent Customer service skills. Experience of working in an ITIL environment preferred but not essential. Use initiative with a positive and can-do attitude. Identify business impacting incidents and escalate according via the escalation process. Ability to communicate effectively with a confident telephone manner. Excellent attention to detail and in all written communication. Tactful and diplomatic when dealing with pressurised situations. Able to manage own tasks across various areas and prioritise appropriately according to SLA to meet business deadlines. Ability to work effectively alone and within your team/group or project, under the appropriate supervision. Maintain good working relationships with all members of IT. Professional appearance and attitude at all times. Flexible approach to role including travel where required. Highly motivated, willing to continually update knowledge and skill set. Ability to liaise and communicate with all levels within IT and across the business. Technical Skills: ServiceNOW Microsoft Office 365 Microsoft Teams Microsoft Teams Telephony Microsoft Windows 8/Windows 10/Windows 11 Microsoft Active Directory administration Salesforce Exchange administration Knowledge of ADSL and Wi-Fi technologies Knowledge of Apple and Android Mobile devices Knowledge of networking concepts Knowledge of all core applications including but not limited to: Citrix Cisco Telephony Printing Email archiving solutions SCCM Knowledge of remote working solutions such as Broadband, 3GG and VPN's (virtual private network) Knowledge of building PC's and troubleshooting support issues Documentation skills: Knowledge Article Creation Deliverables and Measureables Provide a professional, approachable and technical IT support service to the company. Ownership of all incidents and service requests managed by 2nd line. 85% of incidents resolved within OLA. 90% of incidents resolved within SLA. 90% of incidents responded to with OLA. Feedback from team members and customer satisfaction questionnaires. Regular performance and development review.
Mar 28, 2024
Full time
Deskside Support Engineer - Manchester 4 days a week and Leeds office (travel expensed) 1 day a week (perm, office based) Reports to: IT Service Delivery Manager UK and Ireland To provide a professional on-site Second Line Deskside IT support service for the UK and Ireland offices. Responsibilities will include support of Microsoft desktop technologies, basic hardware troubleshooting, meeting room and computer room management, network patching and application support for core applications. To action incidents and requests escalated from first line support, in support of business requirements and to agreed support hours Monday to Friday. This should be in line with internal incident, change, configuration and project management processes to agreed Service Level Targets. The role is based in the Manchester and Leeds offices and provides onsite support to all UK and Ireland offices. Travel to other offices as necessary in line with business requirements. All activity is logged and managed through the Service Management platform ServiceNow. Key responsibilities Incident / Request Management Provide support for all incidents and service requests for all IT systems/services. Providing support in person, over the phone and using MS Teams. Ensure that incidents and requests are resolved in a timely manner in line with Service Level Agreements (SLA). Escalate issues to 3rd line support as required, either to EMEA 3rd line or external service providers ensuring they are driven to meet service level targets and communicate the status via regular updates to the incident ticket and where necessary to Incident Management. End to end ownership of all IT incidents and requests with responsibility for all communication and the technical resolution. Follow the escalation process to ensure a consistent and professional IT support service is offered. Manage all user administration tasks such as joiners, leavers and changes. Customer Engagement Attend and Deliver Tech Expert events as and when requested. Provide proactive onsite training i.e. technology events, tips of the week etc. Provide support for client meetings and AV setup. General Operations Management Support of Desktop PC's, Laptops and local hardware devices. Management/Support of remote working. iPhone, iPad, Windows and Android Phone support. Manage onsite Server Room in line with IT Processes and tickets from EMEA Infrastructure team. Hardware Procurement. Salesforce Administration. Change and Configuration Management Follow the change management process to ensure changes to the Desktop infrastructure follows the agreed process and do not cause unplanned outages. Work on assigned tasks associated with the Change process. To manage and maintain the accuracy of the Desktop infrastructure components held in the Configuration Management Database by following the agreed configuration management process. Project Management Involved in project management process from inception through to transition to "business as usual" as the point of contact for Service Delivery team, as directed by line manager. Participate as a project resource as and when required to provide Desktop support and where required deliver the solution within agreed timescales. Ensure participation in project activity is approved. Qualifications and experience Soft Skills: Analytical problem-solving skills to follow an incident or problem through to resolution. Excellent Customer service skills. Experience of working in an ITIL environment preferred but not essential. Use initiative with a positive and can-do attitude. Identify business impacting incidents and escalate according via the escalation process. Ability to communicate effectively with a confident telephone manner. Excellent attention to detail and in all written communication. Tactful and diplomatic when dealing with pressurised situations. Able to manage own tasks across various areas and prioritise appropriately according to SLA to meet business deadlines. Ability to work effectively alone and within your team/group or project, under the appropriate supervision. Maintain good working relationships with all members of IT. Professional appearance and attitude at all times. Flexible approach to role including travel where required. Highly motivated, willing to continually update knowledge and skill set. Ability to liaise and communicate with all levels within IT and across the business. Technical Skills: ServiceNOW Microsoft Office 365 Microsoft Teams Microsoft Teams Telephony Microsoft Windows 8/Windows 10/Windows 11 Microsoft Active Directory administration Salesforce Exchange administration Knowledge of ADSL and Wi-Fi technologies Knowledge of Apple and Android Mobile devices Knowledge of networking concepts Knowledge of all core applications including but not limited to: Citrix Cisco Telephony Printing Email archiving solutions SCCM Knowledge of remote working solutions such as Broadband, 3GG and VPN's (virtual private network) Knowledge of building PC's and troubleshooting support issues Documentation skills: Knowledge Article Creation Deliverables and Measureables Provide a professional, approachable and technical IT support service to the company. Ownership of all incidents and service requests managed by 2nd line. 85% of incidents resolved within OLA. 90% of incidents resolved within SLA. 90% of incidents responded to with OLA. Feedback from team members and customer satisfaction questionnaires. Regular performance and development review.
The Burford Recruitment Company
Witney, Oxfordshire
The Burford Recruitment Company are working on behalf of an industry leader, who are a trusted and highly regarded business who have been established for over 30 years. Due to continued growth, they are looking to appoint a 3rd Line IT Support Engineer. You will be based from their Witney office where you be part of an IT team supporting over 100 employees UK wide. Duties and Responsibilities: Provide 3rd line support to end users and IT infrastructure. Maintaining a strong customer focus. Maintaining a high level of Cyber Security awareness and being proactive in securing the infrastructure and systems. Provide technical support and mentoring to other members of the team Troubleshoot Incidents and Problems through to root cause To contribute to the development and implementation of IT Infrastructure (On-Premise and Cloud) to support the growth of the business, whilst improving the efficiency and effectiveness of our systems. Skills Required: Experience of VMWare and Virtualisation Experience of Supporting and Implementing Microsoft Server VMWare Microsoft SQL Citrix Supporting Microsoft (Office) 365 Including: Email, Teams, OneDrive, SharePoint Good working knowledge of networking: Firewalls, Switches, Patching and Wi-Fi
Mar 28, 2024
Full time
The Burford Recruitment Company are working on behalf of an industry leader, who are a trusted and highly regarded business who have been established for over 30 years. Due to continued growth, they are looking to appoint a 3rd Line IT Support Engineer. You will be based from their Witney office where you be part of an IT team supporting over 100 employees UK wide. Duties and Responsibilities: Provide 3rd line support to end users and IT infrastructure. Maintaining a strong customer focus. Maintaining a high level of Cyber Security awareness and being proactive in securing the infrastructure and systems. Provide technical support and mentoring to other members of the team Troubleshoot Incidents and Problems through to root cause To contribute to the development and implementation of IT Infrastructure (On-Premise and Cloud) to support the growth of the business, whilst improving the efficiency and effectiveness of our systems. Skills Required: Experience of VMWare and Virtualisation Experience of Supporting and Implementing Microsoft Server VMWare Microsoft SQL Citrix Supporting Microsoft (Office) 365 Including: Email, Teams, OneDrive, SharePoint Good working knowledge of networking: Firewalls, Switches, Patching and Wi-Fi
Prestigious opportunity with a UK Market leader for an Infrastructure Engineer - O365 & Cloud! Supporting around 2500 users across over 350 locations, we are seeking an ambitious individual to join our success story. We are a continually expanding technology team providing support within Operations, Applications, Service Desk and Infrastructure. This includes but is not limited to print, network, communications, Citrix, Desktops, AD and security. As one of our Infrastructure Engineers you will specialise in O365 and Cloud and be responsible for:- Administration and management of the Microsoft Cloud Environment. Documentation of the cloud environment through a process of continual improvement. Performing tenant to tenant migrations using 3rd party tools. Proactive monitoring and fault-finding of cloud infrastructure, ensuring the availability, integrity, performance, resilience (inc. backups). Disaster recovery planning, implementation, and remediation for all systems. Assist with the implementation, enforcement, and review of security policies with security personnel. Provide cover for all other key elements of IT Infrastructure within the business Timely escalation of issues to IT Service Desk Manager. Contribute to the planning and implementation of multiple projects. Training of Service Desk and Infrastructure team in any service-related provision. Provide systems training, 1 to 1 or group training, on any aspect of systems or procedures. If you possess a combination of some of the following skills then LETS TALK! System analysis, capacity planning, testing, and troubleshooting knowledge. Experience in AD, DNS, DHCP, DFS, GPO. Tenant migrations. Experience of cloud platforms (Azure, AWS) Cloud-based technologies, O365, Exchange Online and Azure O365 Skills including usage, licencing, and administration. InTune VMWare ITIL knowledge including change, problem, and incident management is advantageous but not essential. Extensive knowledge of key infrastructure elements. In return, you will be rewarded with ongoing training and career development in an enjoyable team environment. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Mar 28, 2024
Full time
Prestigious opportunity with a UK Market leader for an Infrastructure Engineer - O365 & Cloud! Supporting around 2500 users across over 350 locations, we are seeking an ambitious individual to join our success story. We are a continually expanding technology team providing support within Operations, Applications, Service Desk and Infrastructure. This includes but is not limited to print, network, communications, Citrix, Desktops, AD and security. As one of our Infrastructure Engineers you will specialise in O365 and Cloud and be responsible for:- Administration and management of the Microsoft Cloud Environment. Documentation of the cloud environment through a process of continual improvement. Performing tenant to tenant migrations using 3rd party tools. Proactive monitoring and fault-finding of cloud infrastructure, ensuring the availability, integrity, performance, resilience (inc. backups). Disaster recovery planning, implementation, and remediation for all systems. Assist with the implementation, enforcement, and review of security policies with security personnel. Provide cover for all other key elements of IT Infrastructure within the business Timely escalation of issues to IT Service Desk Manager. Contribute to the planning and implementation of multiple projects. Training of Service Desk and Infrastructure team in any service-related provision. Provide systems training, 1 to 1 or group training, on any aspect of systems or procedures. If you possess a combination of some of the following skills then LETS TALK! System analysis, capacity planning, testing, and troubleshooting knowledge. Experience in AD, DNS, DHCP, DFS, GPO. Tenant migrations. Experience of cloud platforms (Azure, AWS) Cloud-based technologies, O365, Exchange Online and Azure O365 Skills including usage, licencing, and administration. InTune VMWare ITIL knowledge including change, problem, and incident management is advantageous but not essential. Extensive knowledge of key infrastructure elements. In return, you will be rewarded with ongoing training and career development in an enjoyable team environment. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Nigel Wright Recruitment
Newcastle Upon Tyne, Tyne And Wear
THE OPPORTUNITYMy client, a dynamic IT solution consultancy with ambitious growth plans for the upcoming year, is seeking to expand its Service Desk Support Team by adding a new IT Support Engineer.This role focuses on providing exceptional IT services within a heavily focussed Microsoft 365 environment. You will be providing solutions to clients across different sectors. It entails addressing various tasks, including troubleshooting 1st and 2nd line issues and offering support for 3rd line fixes. Additionally, there is the chance to participate in broader project-based endeavours. Salary : £30,000 - £35,000Location : Newcastle - Upon - TyneHybrid working : No, this role is based on site 5 days a week. Working Hours : Monday - Friday : 9am - 5pm THE ROLEThe role of the IT Support Engineer is central, calling for a candidate who excels in problem-solving, thrives in customer communication, and demonstrates an in-depth understanding of IT systems. This role goes beyond mere technical proficiency, highlighting the significance of interpersonal skills and a comprehensive grasp of IT infrastructure.Key Responsibilities: Client Support: Engage with clients to deliver comprehensive troubleshooting for hardware, software, and mobile devices. Provide technical expertise through various channels such as phone, email, and remote assistance. Issue Resolution: Take ownership of support queries, ensuring swift and effective resolution while managing the entire process through the Autotask Service Desk system. Documentation and Reporting: Thoroughly document service actions, closed calls, resolutions, and maintain accurate records of clients' IT infrastructure. Project Management: Conduct software and hardware audits, manage licenses, and actively participate in projects, either independently or collaboratively within a team. Infrastructure Management: Perform system administration on client infrastructure and servers, manage corporate anti-virus and firewall solutions, conduct patch management for both desktops and servers, and proactively identify opportunities to enhance and secure clients' infrastructure. YOUR SKILLS / EXPERIENCEThe successful candidate will be able to demonstrate: Wide-ranging Technical Expertise: Proven experience in IT Support Engineer roles across different levels, ideally within an MSP setting. Knowledge of ITIL practices is a plus. Microsoft 365 Proficiency: Mastery in Microsoft 365 deployments, including conditional access, SharePoint, Entra and Exchange. Infrastructure Support: Capability in Azure Active Directory, Windows Server 2016/2019, Active Directory, and extensive understanding of Backup Technologies in both cloud and on-premises setups. Networking Skills: Competence in configuring, supporting, and maintaining WAN and LAN networking, routers, firewalls, Spam and Web filters, VPN solutions, and virtual desktop/server technologies, including VMware, Hyper-V, & Citrix. Offering a vibrant work environment, ongoing professional growth opportunities, and the chance to contribute to impactful projects that shape the future of our business. With ambitious expansion plans, your insights will be highly valued, making this an ideal time to join the team.If you are interested in learning more, please apply online or reach out to me via email.
Mar 27, 2024
Full time
THE OPPORTUNITYMy client, a dynamic IT solution consultancy with ambitious growth plans for the upcoming year, is seeking to expand its Service Desk Support Team by adding a new IT Support Engineer.This role focuses on providing exceptional IT services within a heavily focussed Microsoft 365 environment. You will be providing solutions to clients across different sectors. It entails addressing various tasks, including troubleshooting 1st and 2nd line issues and offering support for 3rd line fixes. Additionally, there is the chance to participate in broader project-based endeavours. Salary : £30,000 - £35,000Location : Newcastle - Upon - TyneHybrid working : No, this role is based on site 5 days a week. Working Hours : Monday - Friday : 9am - 5pm THE ROLEThe role of the IT Support Engineer is central, calling for a candidate who excels in problem-solving, thrives in customer communication, and demonstrates an in-depth understanding of IT systems. This role goes beyond mere technical proficiency, highlighting the significance of interpersonal skills and a comprehensive grasp of IT infrastructure.Key Responsibilities: Client Support: Engage with clients to deliver comprehensive troubleshooting for hardware, software, and mobile devices. Provide technical expertise through various channels such as phone, email, and remote assistance. Issue Resolution: Take ownership of support queries, ensuring swift and effective resolution while managing the entire process through the Autotask Service Desk system. Documentation and Reporting: Thoroughly document service actions, closed calls, resolutions, and maintain accurate records of clients' IT infrastructure. Project Management: Conduct software and hardware audits, manage licenses, and actively participate in projects, either independently or collaboratively within a team. Infrastructure Management: Perform system administration on client infrastructure and servers, manage corporate anti-virus and firewall solutions, conduct patch management for both desktops and servers, and proactively identify opportunities to enhance and secure clients' infrastructure. YOUR SKILLS / EXPERIENCEThe successful candidate will be able to demonstrate: Wide-ranging Technical Expertise: Proven experience in IT Support Engineer roles across different levels, ideally within an MSP setting. Knowledge of ITIL practices is a plus. Microsoft 365 Proficiency: Mastery in Microsoft 365 deployments, including conditional access, SharePoint, Entra and Exchange. Infrastructure Support: Capability in Azure Active Directory, Windows Server 2016/2019, Active Directory, and extensive understanding of Backup Technologies in both cloud and on-premises setups. Networking Skills: Competence in configuring, supporting, and maintaining WAN and LAN networking, routers, firewalls, Spam and Web filters, VPN solutions, and virtual desktop/server technologies, including VMware, Hyper-V, & Citrix. Offering a vibrant work environment, ongoing professional growth opportunities, and the chance to contribute to impactful projects that shape the future of our business. With ambitious expansion plans, your insights will be highly valued, making this an ideal time to join the team.If you are interested in learning more, please apply online or reach out to me via email.
An experienced Senior IT Support Engineer with at least 3 years of MSP experience is needed to join our team at Speak Digital, a leading Managed Service Provider based in Shenley, on a full-time basis. We are looking for a strong 2nd/3rd Line Engineer to join our helpdesk team. As the most experienced technician on the helpdesk, you will be responsible for maintaining a high standard of all technical services provided to our clients as well as supporting the helpdesk team and making sure they have the skills and training they need. This is a client-facing role. You need to be able to communicate well with clients (new and existing) and enjoy establishing relationships and building trust and confidence. This is an excellent opportunity to progress your career with a well-established company! About Us Speak Digital is a Managed Service Provider offering support, consultancy, and cloud services. Since 2010, we have become a trusted partner for small and medium businesses in London, Hertfordshire, and Essex. You'll have the opportunity to make a real impact and be valued for your contributions every step of the way. Together, let's harness the power of technology to drive success. About The Role As an MSP, we provide a wide range of managed services, including productivity, connectivity, security and backup. You will be expected to have a deep knowledge of these products enabling you to deal with implementations, migrations, support and training the team in their use. You will be taking on complex tickets and generally assisting the helpdesk team. You should be able to help them aspire to increase their knowledge and develop their skills. Our clients need to operate securely and safely, so you will need to be able to advise on information security, cyber safety, and GDPR best practices. Required Experience: MSP Experience (at least 3 years) Strong 2nd line technical skillset Microsoft 365 and Azure Web and Internet (DNS, DKIM and DMARC) Desktop Computing on both Windows and OSX AzureAD and local Active Directory management RMM tools (We use Ninja and ConnectWise) Experience with Cyber Essentials or other compliance audits Required Skills: Excellent communication skills, verbal and written Experience with incident management Own a vehicle with a valid UK driving licence Patient, understanding and calm under pressure. Hard-working,/ honest and responsible Keen to learn and happy to accept feedback Good time-keeping and the ability to prioritise work-load Desirable Skills: Microsoft Terminal Services, including brokers and gateways Citrix (delivery of Remote Desktops and Remote Apps) Voice over IP (Hosted PBX, SIP handsets, Microsoft Teams Voice) Basic understanding of CCTV and Access Control networking requirements Supporting and working with suppliers to support software packages such as Sage, IRIS, & CCH WordPress or HTML/CSS Benefits: Health Insurance Gym Membership options Flexible Working Opportunity to work from home up to 2 days per week 20 days holiday plus public holidays Sounds interesting? Click the APPLY button to send your CV for immediate consideration. Candidates with previous experience or job titles including; Senior IT Support Specialist, Lead IT Technician, IT Support Team Leader, Senior Systems Support Engineer, Senior Technical Support Engineer, IT Service Desk Lead, and Senior Helpdesk Engineer may also be considered for this role.
Mar 27, 2024
Full time
An experienced Senior IT Support Engineer with at least 3 years of MSP experience is needed to join our team at Speak Digital, a leading Managed Service Provider based in Shenley, on a full-time basis. We are looking for a strong 2nd/3rd Line Engineer to join our helpdesk team. As the most experienced technician on the helpdesk, you will be responsible for maintaining a high standard of all technical services provided to our clients as well as supporting the helpdesk team and making sure they have the skills and training they need. This is a client-facing role. You need to be able to communicate well with clients (new and existing) and enjoy establishing relationships and building trust and confidence. This is an excellent opportunity to progress your career with a well-established company! About Us Speak Digital is a Managed Service Provider offering support, consultancy, and cloud services. Since 2010, we have become a trusted partner for small and medium businesses in London, Hertfordshire, and Essex. You'll have the opportunity to make a real impact and be valued for your contributions every step of the way. Together, let's harness the power of technology to drive success. About The Role As an MSP, we provide a wide range of managed services, including productivity, connectivity, security and backup. You will be expected to have a deep knowledge of these products enabling you to deal with implementations, migrations, support and training the team in their use. You will be taking on complex tickets and generally assisting the helpdesk team. You should be able to help them aspire to increase their knowledge and develop their skills. Our clients need to operate securely and safely, so you will need to be able to advise on information security, cyber safety, and GDPR best practices. Required Experience: MSP Experience (at least 3 years) Strong 2nd line technical skillset Microsoft 365 and Azure Web and Internet (DNS, DKIM and DMARC) Desktop Computing on both Windows and OSX AzureAD and local Active Directory management RMM tools (We use Ninja and ConnectWise) Experience with Cyber Essentials or other compliance audits Required Skills: Excellent communication skills, verbal and written Experience with incident management Own a vehicle with a valid UK driving licence Patient, understanding and calm under pressure. Hard-working,/ honest and responsible Keen to learn and happy to accept feedback Good time-keeping and the ability to prioritise work-load Desirable Skills: Microsoft Terminal Services, including brokers and gateways Citrix (delivery of Remote Desktops and Remote Apps) Voice over IP (Hosted PBX, SIP handsets, Microsoft Teams Voice) Basic understanding of CCTV and Access Control networking requirements Supporting and working with suppliers to support software packages such as Sage, IRIS, & CCH WordPress or HTML/CSS Benefits: Health Insurance Gym Membership options Flexible Working Opportunity to work from home up to 2 days per week 20 days holiday plus public holidays Sounds interesting? Click the APPLY button to send your CV for immediate consideration. Candidates with previous experience or job titles including; Senior IT Support Specialist, Lead IT Technician, IT Support Team Leader, Senior Systems Support Engineer, Senior Technical Support Engineer, IT Service Desk Lead, and Senior Helpdesk Engineer may also be considered for this role.
An experienced Senior IT Support Engineer with at least 3 years of MSP experience is needed to join our team at Speak Digital, a leading Managed Service Provider based in Shenley, on a full-time basis. We are looking for a strong 2nd/3rd Line Engineer to join our helpdesk team. As the most experienced technician on the helpdesk, you will be responsible for maintaining a high standard of all technical services provided to our clients as well as supporting the helpdesk team and making sure they have the skills and training they need. This is a client-facing role. You need to be able to communicate well with clients (new and existing) and enjoy establishing relationships and building trust and confidence. This is an excellent opportunity to progress your career with a well-established company! About Us Speak Digital is a Managed Service Provider offering support, consultancy, and cloud services. Since 2010, we have become a trusted partner for small and medium businesses in London, Hertfordshire, and Essex. You'll have the opportunity to make a real impact and be valued for your contributions every step of the way. Together, let's harness the power of technology to drive success. About The Role As an MSP, we provide a wide range of managed services, including productivity, connectivity, security and backup. You will be expected to have a deep knowledge of these products enabling you to deal with implementations, migrations, support and training the team in their use. You will be taking on complex tickets and generally assisting the helpdesk team. You should be able to help them aspire to increase their knowledge and develop their skills. Our clients need to operate securely and safely, so you will need to be able to advise on information security, cyber safety, and GDPR best practices. Required Experience: MSP Experience (at least 3 years) Strong 2nd line technical skillset Microsoft 365 and Azure Web and Internet (DNS, DKIM and DMARC) Desktop Computing on both Windows and OSX AzureAD and local Active Directory management RMM tools (We use Ninja and ConnectWise) Experience with Cyber Essentials or other compliance audits Required Skills: Excellent communication skills, verbal and written Experience with incident management Own a vehicle with a valid UK driving licence Patient, understanding and calm under pressure. Hard-working,/ honest and responsible Keen to learn and happy to accept feedback Good time-keeping and the ability to prioritise work-load Desirable Skills: Microsoft Terminal Services, including brokers and gateways Citrix (delivery of Remote Desktops and Remote Apps) Voice over IP (Hosted PBX, SIP handsets, Microsoft Teams Voice) Basic understanding of CCTV and Access Control networking requirements Supporting and working with suppliers to support software packages such as Sage, IRIS, & CCH WordPress or HTML/CSS Benefits: Health Insurance Gym Membership options Flexible Working Opportunity to work from home up to 2 days per week 20 days holiday plus public holidays Sounds interesting? Click the APPLY button to send your CV for immediate consideration. Candidates with previous experience or job titles including; Senior IT Support Specialist, Lead IT Technician, IT Support Team Leader, Senior Systems Support Engineer, Senior Technical Support Engineer, IT Service Desk Lead, and Senior Helpdesk Engineer may also be considered for this role.
Mar 27, 2024
Full time
An experienced Senior IT Support Engineer with at least 3 years of MSP experience is needed to join our team at Speak Digital, a leading Managed Service Provider based in Shenley, on a full-time basis. We are looking for a strong 2nd/3rd Line Engineer to join our helpdesk team. As the most experienced technician on the helpdesk, you will be responsible for maintaining a high standard of all technical services provided to our clients as well as supporting the helpdesk team and making sure they have the skills and training they need. This is a client-facing role. You need to be able to communicate well with clients (new and existing) and enjoy establishing relationships and building trust and confidence. This is an excellent opportunity to progress your career with a well-established company! About Us Speak Digital is a Managed Service Provider offering support, consultancy, and cloud services. Since 2010, we have become a trusted partner for small and medium businesses in London, Hertfordshire, and Essex. You'll have the opportunity to make a real impact and be valued for your contributions every step of the way. Together, let's harness the power of technology to drive success. About The Role As an MSP, we provide a wide range of managed services, including productivity, connectivity, security and backup. You will be expected to have a deep knowledge of these products enabling you to deal with implementations, migrations, support and training the team in their use. You will be taking on complex tickets and generally assisting the helpdesk team. You should be able to help them aspire to increase their knowledge and develop their skills. Our clients need to operate securely and safely, so you will need to be able to advise on information security, cyber safety, and GDPR best practices. Required Experience: MSP Experience (at least 3 years) Strong 2nd line technical skillset Microsoft 365 and Azure Web and Internet (DNS, DKIM and DMARC) Desktop Computing on both Windows and OSX AzureAD and local Active Directory management RMM tools (We use Ninja and ConnectWise) Experience with Cyber Essentials or other compliance audits Required Skills: Excellent communication skills, verbal and written Experience with incident management Own a vehicle with a valid UK driving licence Patient, understanding and calm under pressure. Hard-working,/ honest and responsible Keen to learn and happy to accept feedback Good time-keeping and the ability to prioritise work-load Desirable Skills: Microsoft Terminal Services, including brokers and gateways Citrix (delivery of Remote Desktops and Remote Apps) Voice over IP (Hosted PBX, SIP handsets, Microsoft Teams Voice) Basic understanding of CCTV and Access Control networking requirements Supporting and working with suppliers to support software packages such as Sage, IRIS, & CCH WordPress or HTML/CSS Benefits: Health Insurance Gym Membership options Flexible Working Opportunity to work from home up to 2 days per week 20 days holiday plus public holidays Sounds interesting? Click the APPLY button to send your CV for immediate consideration. Candidates with previous experience or job titles including; Senior IT Support Specialist, Lead IT Technician, IT Support Team Leader, Senior Systems Support Engineer, Senior Technical Support Engineer, IT Service Desk Lead, and Senior Helpdesk Engineer may also be considered for this role.
An experienced Field IT Support Engineer is needed to join an MSP team supporting IT infrastructures for multiple clients across the region based in Brighton and Hove on a full-time basis. Experience in delivering infrastructure changes and projects would be an advantage. The role entails working with an office-based team, utilising high-quality tools and involves regular travel to client sites in the region to support a variety of diverse IT environments. The work is varied and interesting, and their objective is to deliver good-quality outcomes for their clients. Candidates must be good communicators, clear thinkers, and friendly people. Broad experience is valued, especially in managing IT for organisations with 25-500+ users and varying needs. You'll be the kind of person who can drop into a situation and improve it (leaning on your team where you need), finding resolutions and workarounds as you go. You'll enjoy the challenge of applying best practice solutions to diverse client IT environments - your clients will learn to trust you as you do. Key Responsibilities: Understand your client's IT infrastructures and make changes safely and effectively to meet their business goals Handle issues escalated to you from the Service Team Complete technical design, delivery and documentation of projects and infrastructures for your clients Required Skills: Ability to work on your own initiative as well as support the team Good communications skills Ability to problem solve in a logical manner Be efficient, well-organised, and able to prioritise Able to manage projects, update stakeholders, and manage risk Full Driving Licence Experience: Minimum 3 years of experience managing, changing, and operating IT infrastructures for organisations with 25-500 IT users Cloud services such as Microsoft 365, operating/delivering modern workplace services and tools We also value the following experience: Virtual Apps and Desktops (Citrix, Microsoft) Microsoft Exchange (all supported versions) Microsoft Active Directory/Authentication Virtualisation knowledge - Hyper-V/XenServer /VMWare Local and wide-area networking Administering database systems such as Microsoft SQL Server Maths and English qualifications equivalent to GCSE C or above. CompTIA qualifications, past apprenticeship success Vendor qualifications from Microsoft, Citrix, Sophos, Cisco, Veeam Benefits: Friendly environment Varied challenges Sounds interesting? Click the APPLY button to send your CV for immediate consideration. Candidates with previous experience or job titles including; 3rd Line Support Engineer, IT Support Engineer, IT Project Engineer, 2nd Line Support, 2nd Line IT Technician, 2nd Line Service Engineer and IT Engineer may also be considered. IND123
Mar 27, 2024
Full time
An experienced Field IT Support Engineer is needed to join an MSP team supporting IT infrastructures for multiple clients across the region based in Brighton and Hove on a full-time basis. Experience in delivering infrastructure changes and projects would be an advantage. The role entails working with an office-based team, utilising high-quality tools and involves regular travel to client sites in the region to support a variety of diverse IT environments. The work is varied and interesting, and their objective is to deliver good-quality outcomes for their clients. Candidates must be good communicators, clear thinkers, and friendly people. Broad experience is valued, especially in managing IT for organisations with 25-500+ users and varying needs. You'll be the kind of person who can drop into a situation and improve it (leaning on your team where you need), finding resolutions and workarounds as you go. You'll enjoy the challenge of applying best practice solutions to diverse client IT environments - your clients will learn to trust you as you do. Key Responsibilities: Understand your client's IT infrastructures and make changes safely and effectively to meet their business goals Handle issues escalated to you from the Service Team Complete technical design, delivery and documentation of projects and infrastructures for your clients Required Skills: Ability to work on your own initiative as well as support the team Good communications skills Ability to problem solve in a logical manner Be efficient, well-organised, and able to prioritise Able to manage projects, update stakeholders, and manage risk Full Driving Licence Experience: Minimum 3 years of experience managing, changing, and operating IT infrastructures for organisations with 25-500 IT users Cloud services such as Microsoft 365, operating/delivering modern workplace services and tools We also value the following experience: Virtual Apps and Desktops (Citrix, Microsoft) Microsoft Exchange (all supported versions) Microsoft Active Directory/Authentication Virtualisation knowledge - Hyper-V/XenServer /VMWare Local and wide-area networking Administering database systems such as Microsoft SQL Server Maths and English qualifications equivalent to GCSE C or above. CompTIA qualifications, past apprenticeship success Vendor qualifications from Microsoft, Citrix, Sophos, Cisco, Veeam Benefits: Friendly environment Varied challenges Sounds interesting? Click the APPLY button to send your CV for immediate consideration. Candidates with previous experience or job titles including; 3rd Line Support Engineer, IT Support Engineer, IT Project Engineer, 2nd Line Support, 2nd Line IT Technician, 2nd Line Service Engineer and IT Engineer may also be considered. IND123
Global Technology Solutions Ltd
Portsmouth, Hampshire
Location: 1 day a month onsite (Portsmouth), will alter to Fareham at some point this year), rest of time work at home. Due to SLA's candidates will need to be a max 30-35 mile radius from Portsmouth/Fareham area.Hours: flexible hrs range Monday to Friday Salary: £48,500 p.aWe have an exciting opportunity for an Infrastructure Support Engineer who specializes in VMWare to join our client on a permanent basis working in a hybrid working arrangement.The ideal candidate would be an experienced 3rd line support engineer who has previously worked in the financial sector. Someone who can work multiple work streams simultaneously in a demanding risk-averse and formally managed environment.Key responsibilities are to deliver both Business as Usual and Project requirements to our customer.Key Deliverables:- Incident and Problem Management- Creation and updating of documentation- Timely implementation of all changes- Working as part of project teams to design and deliver customer requirements- Platform builds / installations / upgradesMandatory skills: Build and application integration Strong troubleshooting skills Windows Server 2012 and above Active Directory Clustering Powershell VMware vSphere Preferably V6.5 and above ESXi vCenter Internet connectivity including proxy serversExperience with:- Design, development and system integration- Ability to convert design documents to into live execution- Planning, deployment, configuration and BAU/ongoing maintenance of the above- Writing and reviewing design and implementation documentation- History of employment in a Wintel Infrastructure role, demonstrating five years plus experience. Desirable Skills:- Citrix Xenapp- Legacy Visual Basic scripting- vSphere PowerCLI scripting- IBM Bigfix automation, package creation including ActionScript- Public Key Infrastructure including MS Certificate Authority, OpenSSH- Ability to convey technical information and advice appropriate to the audience- Mandatory Requirements:- 24x7 Standby cover as part of a rota- Scheduled weekend overtime as required"In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full informationGlobal Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Mar 27, 2024
Full time
Location: 1 day a month onsite (Portsmouth), will alter to Fareham at some point this year), rest of time work at home. Due to SLA's candidates will need to be a max 30-35 mile radius from Portsmouth/Fareham area.Hours: flexible hrs range Monday to Friday Salary: £48,500 p.aWe have an exciting opportunity for an Infrastructure Support Engineer who specializes in VMWare to join our client on a permanent basis working in a hybrid working arrangement.The ideal candidate would be an experienced 3rd line support engineer who has previously worked in the financial sector. Someone who can work multiple work streams simultaneously in a demanding risk-averse and formally managed environment.Key responsibilities are to deliver both Business as Usual and Project requirements to our customer.Key Deliverables:- Incident and Problem Management- Creation and updating of documentation- Timely implementation of all changes- Working as part of project teams to design and deliver customer requirements- Platform builds / installations / upgradesMandatory skills: Build and application integration Strong troubleshooting skills Windows Server 2012 and above Active Directory Clustering Powershell VMware vSphere Preferably V6.5 and above ESXi vCenter Internet connectivity including proxy serversExperience with:- Design, development and system integration- Ability to convert design documents to into live execution- Planning, deployment, configuration and BAU/ongoing maintenance of the above- Writing and reviewing design and implementation documentation- History of employment in a Wintel Infrastructure role, demonstrating five years plus experience. Desirable Skills:- Citrix Xenapp- Legacy Visual Basic scripting- vSphere PowerCLI scripting- IBM Bigfix automation, package creation including ActionScript- Public Key Infrastructure including MS Certificate Authority, OpenSSH- Ability to convey technical information and advice appropriate to the audience- Mandatory Requirements:- 24x7 Standby cover as part of a rota- Scheduled weekend overtime as required"In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full informationGlobal Technology Solutions is acting as an Employment Agency in relation to this vacancy.