2ND LINE IT SUPPORT ANALYST SALARY - 30,000 TO 35,000 + EXCELLENT BENEFITS PACKAGE LOCATION - SCUNTHORPE / HULL / PETERBOROUGH Your new role 2nd Line IT Support within a fast-paced environment where you will be provided with an excellent salary package, training and development support to allow you to further your career within the organisation. You will be responsible for providing technical support to customers and our 1st line colleagues & will also work with our 3rd line team to escalate issues where necessary. What you'll need to succeed Candidates wishing to apply must review the following criteria and be able to confidently feel that they suit this role and have experience across the majority of these areas: A huge passion for IT and technology. Minimum 2 Years' Experience in a similar role. Strong organisation and communication skills. A friendly, approachable, can-do attitude. The ability to troubleshoot and solve problems quickly and efficiently. A proven track record of resolving and managing critical incidents (P1's). Strong technical experience in the following will be crucial: Office 365 environments, (Azure AD, Exchange, SharePoint, Teams, Intune & Autopilot). Windows Server Environments, (Active Directory, Exchange, File Server, Print Server, DFS, DNS, DHCP etc.). Network Troubleshooting, (Firewalls, Networks, Wireless etc.). Windows Desktop Troubleshooting. Security Knowledge (Anti-Virus, Anti-Malware, Encryption, MFA Technologies). Office 365 Backup Products What you'll get in return The Salary can be up to 35,000 + Benefits package (36 Days Holiday / Xmas Bonus). The organisation has several sites across the UK and the role can be based from any of these - Hull, Scunthorpe OR Peterborough. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
May 18, 2024
Full time
2ND LINE IT SUPPORT ANALYST SALARY - 30,000 TO 35,000 + EXCELLENT BENEFITS PACKAGE LOCATION - SCUNTHORPE / HULL / PETERBOROUGH Your new role 2nd Line IT Support within a fast-paced environment where you will be provided with an excellent salary package, training and development support to allow you to further your career within the organisation. You will be responsible for providing technical support to customers and our 1st line colleagues & will also work with our 3rd line team to escalate issues where necessary. What you'll need to succeed Candidates wishing to apply must review the following criteria and be able to confidently feel that they suit this role and have experience across the majority of these areas: A huge passion for IT and technology. Minimum 2 Years' Experience in a similar role. Strong organisation and communication skills. A friendly, approachable, can-do attitude. The ability to troubleshoot and solve problems quickly and efficiently. A proven track record of resolving and managing critical incidents (P1's). Strong technical experience in the following will be crucial: Office 365 environments, (Azure AD, Exchange, SharePoint, Teams, Intune & Autopilot). Windows Server Environments, (Active Directory, Exchange, File Server, Print Server, DFS, DNS, DHCP etc.). Network Troubleshooting, (Firewalls, Networks, Wireless etc.). Windows Desktop Troubleshooting. Security Knowledge (Anti-Virus, Anti-Malware, Encryption, MFA Technologies). Office 365 Backup Products What you'll get in return The Salary can be up to 35,000 + Benefits package (36 Days Holiday / Xmas Bonus). The organisation has several sites across the UK and the role can be based from any of these - Hull, Scunthorpe OR Peterborough. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
IT Support Field Engineer Borehamwood, Hertfordshire (Field/Office Based covering West End London and Greater London) About Us At Lifeline IT, our name says it all. We provide a lifeline for organisations. We pride ourselves on our in-depth strategies, truly getting to know each and every customer to give them the IT support and advice they need to get the best out of their technology. We now have a new opening for an IT Support Field Engineer to join our team at our head office in Borehamwood. What s in it for you? - Salary of up to £38,000 per annum DOE - Private Healthcare If you re a talented IT professional with experience of installing and maintaining Windows Servers and network firewalls and can display first-class communication skills, this is an unmissable opportunity to join our successful company. We believe that the workplace is not just where you go in order to pay the bills. We want our employees to thrive in their roles, feel fulfilled each day and develop their careers to reach their full potential. That s why we provide fantastic personal and professional development opportunities. We know that our people are our biggest asset and we want each and every individual to excel. So, what are you waiting for? Apply today to become an integral part of our pioneering company. Your Day to Day As an IT Support Field Engineer, you ll spend your days visiting a variety of customers, forging strong relationships and providing all the IT expertise they need. This will range from desktop and server installations and IT management to system design, deployment and maintenance, ensuring there s never a dull day! These small and medium sized businesses come from as many different business sectors as you can imagine, and have anything from one to over one hundred employees. Working alongside a highly skilled and like-minded team, you ll form bonds with those in different areas of the business and gain valuable experience with our leading company. You will have one to two appointments per day which will be scheduled in advance. What are we looking for? To be considered as an IT Support Field Engineer, you will need experience in SOME of the following: - At least two years of relevant UK industry experience - Microsoft Desktop (10/11) Operating Systems - Apple Mac Operating Systems - Administration of Microsoft Active Directory - Administration of Windows Server Operating system - Administration of Microsoft Exchange 2013, 2016 and/or 2019 - Administration of Office 365 (Exchange, OneDrive, SharePoint Online) - Administration of Microsoft Entra ID (formerly Azure Active Directory) - Administration of Microsoft Intune Suite - Virtual Technology (VMware vSphere, Hyper-V) So, if you re ready to take on this exciting, hands-on role as an IT Support Field Engineer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency. Other organisations may call this role Field IT Engineer, IT Support Engineer, Windows Support Engineer, Desktop Support Engineer, 1st Line Support Engineer, Technical Support Engineer, or Helpdesk Analyst.
May 18, 2024
Full time
IT Support Field Engineer Borehamwood, Hertfordshire (Field/Office Based covering West End London and Greater London) About Us At Lifeline IT, our name says it all. We provide a lifeline for organisations. We pride ourselves on our in-depth strategies, truly getting to know each and every customer to give them the IT support and advice they need to get the best out of their technology. We now have a new opening for an IT Support Field Engineer to join our team at our head office in Borehamwood. What s in it for you? - Salary of up to £38,000 per annum DOE - Private Healthcare If you re a talented IT professional with experience of installing and maintaining Windows Servers and network firewalls and can display first-class communication skills, this is an unmissable opportunity to join our successful company. We believe that the workplace is not just where you go in order to pay the bills. We want our employees to thrive in their roles, feel fulfilled each day and develop their careers to reach their full potential. That s why we provide fantastic personal and professional development opportunities. We know that our people are our biggest asset and we want each and every individual to excel. So, what are you waiting for? Apply today to become an integral part of our pioneering company. Your Day to Day As an IT Support Field Engineer, you ll spend your days visiting a variety of customers, forging strong relationships and providing all the IT expertise they need. This will range from desktop and server installations and IT management to system design, deployment and maintenance, ensuring there s never a dull day! These small and medium sized businesses come from as many different business sectors as you can imagine, and have anything from one to over one hundred employees. Working alongside a highly skilled and like-minded team, you ll form bonds with those in different areas of the business and gain valuable experience with our leading company. You will have one to two appointments per day which will be scheduled in advance. What are we looking for? To be considered as an IT Support Field Engineer, you will need experience in SOME of the following: - At least two years of relevant UK industry experience - Microsoft Desktop (10/11) Operating Systems - Apple Mac Operating Systems - Administration of Microsoft Active Directory - Administration of Windows Server Operating system - Administration of Microsoft Exchange 2013, 2016 and/or 2019 - Administration of Office 365 (Exchange, OneDrive, SharePoint Online) - Administration of Microsoft Entra ID (formerly Azure Active Directory) - Administration of Microsoft Intune Suite - Virtual Technology (VMware vSphere, Hyper-V) So, if you re ready to take on this exciting, hands-on role as an IT Support Field Engineer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency. Other organisations may call this role Field IT Engineer, IT Support Engineer, Windows Support Engineer, Desktop Support Engineer, 1st Line Support Engineer, Technical Support Engineer, or Helpdesk Analyst.
Employer Description: For more than 30 years, our Charterhouse teams have been pushing tech boundaries and exceeding expectations. For the clients we look after, this means delivering integrated technology solutions that drive their business success. Our reputation as a multi-award-winning solutions integrator of cloud, connectivity, networking, mobile and security solutions speaks for itself. Just as our solutions give our customers the freedom and assurance they need, we have made sure growth is a given - professionally and personally - so our colleagues can thrive.Pentesec, part of the Charterhouse Group, is our multi-award-winning cyber security MSSP. Providing SOC services, cyber security consultancy and training to organisations of all sizes, they deliver a range of Managed Security Services including Managed Detection and Response, Managed Firewall, Managed Intrusion Prevention and more to our customers.Our business is driven by our four company values (BOLD):. be yourself; own it; love what you do; do the right thing.As a member the SOC team you will provide security analysis of customer security events, monitor, manage and support highly secure customer environments with a focus on security event management, end-point security and next-generation intrusion prevention / firewalling for a portfolio of small and medium businesses. Vacancy Description: performing level 1 SOC analysis on tickets that are triggered by our various platforms of Rapid 7, Sentinal 1 and Microsoft Defender; performing health checks on customer systems and escalating issues according to procedures; incident response via ticket system; dealing with Customer inbound calls, logging tickets, assigning tickets, chasing responses through to closure; working with automation tools and our Level 3 analyst to assist with tuning out false alerts and ensuring efficiency. The Apprentice will work closely with colleagues across the business, and we aim to foster a collaborative work environment for ; Desirable Skills: We are looking for candidates with: an active interest in working in Cyber Security; excellent communication skills, both written and verbal; a self-starter with the ability to work productively in a remote working environment; fluency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc); an appropriate working environment in your home; availability to travel as required to visit customers and attend events to promote Charterhouse. Personal Qualities: Interactive approach to all tasks Great problem Solver Eager to learn and grow Entry Requirements: An A-Level in ICT OR an International Baccalaureate at Level 3 in ICT OR a Level 3 apprenticeship in a similar subject OR a BTEC Extended Diploma in IT (180 credits) You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK ; For more information please visit the UK ENIC website. Benefits: a competitive Apprentice salary; a company laptop; a positive, communicative, flexible and supportive work environment, with regular feedback and reviews; monthly company updates via Teams, including strategy updates and Q&A; a working environment where active participation and input are encouraged; regular communication on a company, team and one-to-one basis; good employee benefits package (including life assurance, pension, EAP) 25 days' holiday plus birthday holiday. Onsite Gym Future Prospects: Salary package will increase after completion of apprenticeship Chance to become team lead and grow your own team Chance to work with great clients and be taken out by them Need to be able to attend company event on June 19th & 20th 2025 Important Information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you ; Apply now!
May 17, 2024
Full time
Employer Description: For more than 30 years, our Charterhouse teams have been pushing tech boundaries and exceeding expectations. For the clients we look after, this means delivering integrated technology solutions that drive their business success. Our reputation as a multi-award-winning solutions integrator of cloud, connectivity, networking, mobile and security solutions speaks for itself. Just as our solutions give our customers the freedom and assurance they need, we have made sure growth is a given - professionally and personally - so our colleagues can thrive.Pentesec, part of the Charterhouse Group, is our multi-award-winning cyber security MSSP. Providing SOC services, cyber security consultancy and training to organisations of all sizes, they deliver a range of Managed Security Services including Managed Detection and Response, Managed Firewall, Managed Intrusion Prevention and more to our customers.Our business is driven by our four company values (BOLD):. be yourself; own it; love what you do; do the right thing.As a member the SOC team you will provide security analysis of customer security events, monitor, manage and support highly secure customer environments with a focus on security event management, end-point security and next-generation intrusion prevention / firewalling for a portfolio of small and medium businesses. Vacancy Description: performing level 1 SOC analysis on tickets that are triggered by our various platforms of Rapid 7, Sentinal 1 and Microsoft Defender; performing health checks on customer systems and escalating issues according to procedures; incident response via ticket system; dealing with Customer inbound calls, logging tickets, assigning tickets, chasing responses through to closure; working with automation tools and our Level 3 analyst to assist with tuning out false alerts and ensuring efficiency. The Apprentice will work closely with colleagues across the business, and we aim to foster a collaborative work environment for ; Desirable Skills: We are looking for candidates with: an active interest in working in Cyber Security; excellent communication skills, both written and verbal; a self-starter with the ability to work productively in a remote working environment; fluency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc); an appropriate working environment in your home; availability to travel as required to visit customers and attend events to promote Charterhouse. Personal Qualities: Interactive approach to all tasks Great problem Solver Eager to learn and grow Entry Requirements: An A-Level in ICT OR an International Baccalaureate at Level 3 in ICT OR a Level 3 apprenticeship in a similar subject OR a BTEC Extended Diploma in IT (180 credits) You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK ; For more information please visit the UK ENIC website. Benefits: a competitive Apprentice salary; a company laptop; a positive, communicative, flexible and supportive work environment, with regular feedback and reviews; monthly company updates via Teams, including strategy updates and Q&A; a working environment where active participation and input are encouraged; regular communication on a company, team and one-to-one basis; good employee benefits package (including life assurance, pension, EAP) 25 days' holiday plus birthday holiday. Onsite Gym Future Prospects: Salary package will increase after completion of apprenticeship Chance to become team lead and grow your own team Chance to work with great clients and be taken out by them Need to be able to attend company event on June 19th & 20th 2025 Important Information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you ; Apply now!
HR System Analyst Up to £40,000 Hybrid, Peterborough based As a HR Systems Analyst, this position will see you joining a very successful HR team, which is led by a hugely inspirational leader, who takes pride in ensuring her team are happy whilst challenged with job satisfaction. Driving all HR systems technical queries for resolution within the HR team and across the business. You will be responsible for mass data management within HR systems. gathering initial insights and producing management information and presenting to stakeholders to support with business making decisions Primary areas of responsibilities include, Systems administration - Auditing, cleansing, and testing. Resolution of technical HR system queries Reporting - Interpret data, gather insights and produce MI Payroll - Internal audits, complex payroll data extractions and resolving data integration issues Benefits - Resolving queries through several systems, ensure calculations over/under payments are correct If you have an inquisitive mindset and are able to demonstrate curiosity for the wider picture we would love to hear from you. Excellent onsite facilities, including a canteen and social breakout area. Benefits 25 Holiday Days with the opportunity to purchase additional days 2 Volunteer Days Enhanced Maternity/Adoption, Paternity and Shared Parental Leave Pay Discounted High Street Vouchers Various insurances, to include medical, travel and dental options Opportunities to advance your career Flexible working To express you interest, apply now! Huntress does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation. PLEASE NOTE! You should make yourself aware of how immigration laws apply to your situation before applying for any jobs. We are acting as a Recruitment Business in relation to this role.
May 17, 2024
Full time
HR System Analyst Up to £40,000 Hybrid, Peterborough based As a HR Systems Analyst, this position will see you joining a very successful HR team, which is led by a hugely inspirational leader, who takes pride in ensuring her team are happy whilst challenged with job satisfaction. Driving all HR systems technical queries for resolution within the HR team and across the business. You will be responsible for mass data management within HR systems. gathering initial insights and producing management information and presenting to stakeholders to support with business making decisions Primary areas of responsibilities include, Systems administration - Auditing, cleansing, and testing. Resolution of technical HR system queries Reporting - Interpret data, gather insights and produce MI Payroll - Internal audits, complex payroll data extractions and resolving data integration issues Benefits - Resolving queries through several systems, ensure calculations over/under payments are correct If you have an inquisitive mindset and are able to demonstrate curiosity for the wider picture we would love to hear from you. Excellent onsite facilities, including a canteen and social breakout area. Benefits 25 Holiday Days with the opportunity to purchase additional days 2 Volunteer Days Enhanced Maternity/Adoption, Paternity and Shared Parental Leave Pay Discounted High Street Vouchers Various insurances, to include medical, travel and dental options Opportunities to advance your career Flexible working To express you interest, apply now! Huntress does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation. PLEASE NOTE! You should make yourself aware of how immigration laws apply to your situation before applying for any jobs. We are acting as a Recruitment Business in relation to this role.
Please note this position is a fixed-term contract covering a period of maternity leave, on a part-time basis (circa 22.5 hours per week). You'll be based from our Peterborough office, working a a hybrid basis with a mixture of office and home working. As a Business Support Analyst your role will involve arranging new installations and upgrades, and scheduling changes for our ResourceLink software customers. Our customer base includes many of the UK and Ireland's most recognised brands, medium-large organisations across private and public sector. Your role will include scheduling the Zellis technical change team, liaising with external and internal customers via extensive telephone and email communication, maintaining detailed and accurate records in our software systems. Key responsibilities include: Managing change requests and customer administration for Zellis ResourceLink customers. Maintaining new and existing customer records via our internal systems. Receiving and reviewing service requests received online, via telephone calls and emails from customers regarding requests / updates to their ResourceLink systems. Gathering, collating and distributing information to enable system changes, including installations, upgrades and ad-hoc changes by liaising with customers and Zellis personnel. Scheduling the Zellis deployment team to perform various technical requests. Liaising with customers and colleagues to ensure SLAs and strict timescales are adhered to. Liaising with the Zellis financial coordinator as necessary, to ensure revenue can be recognised and invoiced in a timely manner. Working closely with other members of the team to ensure appropriate distribution of workload. Ensuring appropriate authorisation before making changes to records in Zellis customer systems. Assisting the business with general enquiries and providing support as necessary. Skills & experience Excellent administration / coordination skills, with relevant experience in similar roles. Experience working with customer support call-logging / ticketing systems. Good numeracy with strong verbal and written communication skills to enable you to work effectively with customers. Flexible in your approach to work. Able to adhere to standard processes but also able to identify opportunities for improvement. Well organised, conscientious, with a high level of attention to detail. Works well to sometimes very tight timescales in a fast paced environment. Benefits & culture At Zellis we create market-leading HR & Payroll products and services, to power exceptional employee experiences so that you and your people do better. Our multi-award-winning products pay over five million employees a year, with almost half (42%) of the FTSE 100, 50% of the top retailers and 30% of the top universities in the UK & Ireland as customers, making us the largest provider of Payroll and HR software and managed services. Our vision is to be the clear leader in pay, reward, analytics, and people experiences. We're passionate about creating an environment where people want to join, belong to, and be part of a progressive organisation. Our values, which were defined with input from all of our 2,000 colleagues, we live and breathe every day: Unstoppable together. Always learning. Make it count. Think scale. Our people are critical to our ongoing success; we're proud of our inclusive culture that gives you the platform to grow, challenge the status quo and play a crucial role in further enhancing our market position as the leading provider of HR & Payroll software and services. With Zellis you'll have the chance to stretch and challenge yourself in an environment that's varied, flexible and hugely supportive. We also love to reward and recognise our brilliant colleagues. As part of your benefits package, you'll receive: A competitive base salary. 25 days annual leave, plus your birthday off and the opportunity to buy additional holiday. Private medical insurance. Life assurance 4x salary. Enhanced pension scheme with company contributions up to 8.5%. A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.
May 16, 2024
Full time
Please note this position is a fixed-term contract covering a period of maternity leave, on a part-time basis (circa 22.5 hours per week). You'll be based from our Peterborough office, working a a hybrid basis with a mixture of office and home working. As a Business Support Analyst your role will involve arranging new installations and upgrades, and scheduling changes for our ResourceLink software customers. Our customer base includes many of the UK and Ireland's most recognised brands, medium-large organisations across private and public sector. Your role will include scheduling the Zellis technical change team, liaising with external and internal customers via extensive telephone and email communication, maintaining detailed and accurate records in our software systems. Key responsibilities include: Managing change requests and customer administration for Zellis ResourceLink customers. Maintaining new and existing customer records via our internal systems. Receiving and reviewing service requests received online, via telephone calls and emails from customers regarding requests / updates to their ResourceLink systems. Gathering, collating and distributing information to enable system changes, including installations, upgrades and ad-hoc changes by liaising with customers and Zellis personnel. Scheduling the Zellis deployment team to perform various technical requests. Liaising with customers and colleagues to ensure SLAs and strict timescales are adhered to. Liaising with the Zellis financial coordinator as necessary, to ensure revenue can be recognised and invoiced in a timely manner. Working closely with other members of the team to ensure appropriate distribution of workload. Ensuring appropriate authorisation before making changes to records in Zellis customer systems. Assisting the business with general enquiries and providing support as necessary. Skills & experience Excellent administration / coordination skills, with relevant experience in similar roles. Experience working with customer support call-logging / ticketing systems. Good numeracy with strong verbal and written communication skills to enable you to work effectively with customers. Flexible in your approach to work. Able to adhere to standard processes but also able to identify opportunities for improvement. Well organised, conscientious, with a high level of attention to detail. Works well to sometimes very tight timescales in a fast paced environment. Benefits & culture At Zellis we create market-leading HR & Payroll products and services, to power exceptional employee experiences so that you and your people do better. Our multi-award-winning products pay over five million employees a year, with almost half (42%) of the FTSE 100, 50% of the top retailers and 30% of the top universities in the UK & Ireland as customers, making us the largest provider of Payroll and HR software and managed services. Our vision is to be the clear leader in pay, reward, analytics, and people experiences. We're passionate about creating an environment where people want to join, belong to, and be part of a progressive organisation. Our values, which were defined with input from all of our 2,000 colleagues, we live and breathe every day: Unstoppable together. Always learning. Make it count. Think scale. Our people are critical to our ongoing success; we're proud of our inclusive culture that gives you the platform to grow, challenge the status quo and play a crucial role in further enhancing our market position as the leading provider of HR & Payroll software and services. With Zellis you'll have the chance to stretch and challenge yourself in an environment that's varied, flexible and hugely supportive. We also love to reward and recognise our brilliant colleagues. As part of your benefits package, you'll receive: A competitive base salary. 25 days annual leave, plus your birthday off and the opportunity to buy additional holiday. Private medical insurance. Life assurance 4x salary. Enhanced pension scheme with company contributions up to 8.5%. A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.
IT Support Field Engineer Borehamwood, Hertfordshire (Field/Office Based covering West End London and Greater London) About Us At Lifeline IT, our name says it all. We provide a lifeline for organisations. We pride ourselves on our in-depth strategies, truly getting to know each and every customer to give them the IT support and advice they need to get the best out of their technology.We now have a new opening for an IT Support Field Engineer to join our team at our head office in Borehamwood. What's in it for you? - Salary of up to £38,000 per annum DOE- Private HealthcareIf you're a talented IT professional with experience of installing and maintaining Windows Servers and network firewalls and can display first-class communication skills, this is an unmissable opportunity to join our successful company.We believe that the workplace is not just where you go in order to pay the bills. We want our employees to thrive in their roles, feel fulfilled each day and develop their careers to reach their full potential.That's why we provide fantastic personal and professional development opportunities. We know that our people are our biggest asset and we want each and every individual to excel.So, what are you waiting for? Apply today to become an integral part of our pioneering company. Your Day to Day As an IT Support Field Engineer, you'll spend your days visiting a variety of customers, forging strong relationships and providing all the IT expertise they need.This will range from desktop and server installations and IT management to system design, deployment and maintenance, ensuring there's never a dull day!These small and medium sized businesses come from as many different business sectors as you can imagine, and have anything from one to over one hundred employees.Working alongside a highly skilled and like-minded team, you'll form bonds with those in different areas of the business and gain valuable experience with our leading company.You will have one to two appointments per day which will be scheduled in advance. What are we looking for? To be considered as an IT Support Field Engineer, you will need experience in SOME of the following:- At least two years of relevant UK industry experience- Microsoft Desktop (10/11) Operating Systems- Apple Mac Operating Systems- Administration of Microsoft Active Directory- Administration of Windows Server Operating system- Administration of Microsoft Exchange 2013, 2016 and/or 2019- Administration of Office 365 (Exchange, OneDrive, SharePoint Online)- Administration of Microsoft Entra ID (formerly Azure Active Directory)- Administration of Microsoft Intune Suite- Virtual Technology (VMware vSphere, Hyper-V)So, if you're ready to take on this exciting, hands-on role as an IT Support Field Engineer, please apply via the button shown.This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.Other organisations may call this role Field IT Engineer, IT Support Engineer, Windows Support Engineer, Desktop Support Engineer, 1st Line Support Engineer, Technical Support Engineer, or Helpdesk Analyst.
May 16, 2024
Full time
IT Support Field Engineer Borehamwood, Hertfordshire (Field/Office Based covering West End London and Greater London) About Us At Lifeline IT, our name says it all. We provide a lifeline for organisations. We pride ourselves on our in-depth strategies, truly getting to know each and every customer to give them the IT support and advice they need to get the best out of their technology.We now have a new opening for an IT Support Field Engineer to join our team at our head office in Borehamwood. What's in it for you? - Salary of up to £38,000 per annum DOE- Private HealthcareIf you're a talented IT professional with experience of installing and maintaining Windows Servers and network firewalls and can display first-class communication skills, this is an unmissable opportunity to join our successful company.We believe that the workplace is not just where you go in order to pay the bills. We want our employees to thrive in their roles, feel fulfilled each day and develop their careers to reach their full potential.That's why we provide fantastic personal and professional development opportunities. We know that our people are our biggest asset and we want each and every individual to excel.So, what are you waiting for? Apply today to become an integral part of our pioneering company. Your Day to Day As an IT Support Field Engineer, you'll spend your days visiting a variety of customers, forging strong relationships and providing all the IT expertise they need.This will range from desktop and server installations and IT management to system design, deployment and maintenance, ensuring there's never a dull day!These small and medium sized businesses come from as many different business sectors as you can imagine, and have anything from one to over one hundred employees.Working alongside a highly skilled and like-minded team, you'll form bonds with those in different areas of the business and gain valuable experience with our leading company.You will have one to two appointments per day which will be scheduled in advance. What are we looking for? To be considered as an IT Support Field Engineer, you will need experience in SOME of the following:- At least two years of relevant UK industry experience- Microsoft Desktop (10/11) Operating Systems- Apple Mac Operating Systems- Administration of Microsoft Active Directory- Administration of Windows Server Operating system- Administration of Microsoft Exchange 2013, 2016 and/or 2019- Administration of Office 365 (Exchange, OneDrive, SharePoint Online)- Administration of Microsoft Entra ID (formerly Azure Active Directory)- Administration of Microsoft Intune Suite- Virtual Technology (VMware vSphere, Hyper-V)So, if you're ready to take on this exciting, hands-on role as an IT Support Field Engineer, please apply via the button shown.This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.Other organisations may call this role Field IT Engineer, IT Support Engineer, Windows Support Engineer, Desktop Support Engineer, 1st Line Support Engineer, Technical Support Engineer, or Helpdesk Analyst.
Tiger Resourcing Group
Peterborough, Cambridgeshire
Junior or Graduate type role, Development Analyst, Microsoft Technology, Software, Code reviews, testing and maintenance, Technical Documentation, Requirements, Business Requirements. A top 100 law firm are looking for a graduate or junior software focused individual for this Development Analyst role. Hybrid role 2-3 days a week in Peterborough or Spalding office This would suite a graduate (Computer Science) or someone with a software development background. My client are looking for an individual to primarily undertake code testing, code review, technical documentation, code maintenance (i.e. minor bug fixes / support) PLUS ALSO undertake a small amount of development. You will have an aptitude for software development and come in at a junior level, undertake the testing / code maintenance etc whilst developing into a more development centric role. You would be coming in being an understudy to the existing developer and hopefully progressing into a developer over time. Main Responsibilities To deeply understand business requirements and end user expectations to ensure that solutions fulfil the intended purpose and are successfully adopted. Based on high level objectives to distil key elements of required business solutions to more technical definitions, as an aid to agile software development. To support solution reviews during the development phase providing feedback to both the developer and end user. Documented testing of solutions during development and assisting with end user testing / acceptance Junior or Graduate type role, Development Analyst, Microsoft Technology, Software, Code reviews, testing and maintenance, Technical Documentation, Requirements, Business Requirements.
May 16, 2024
Full time
Junior or Graduate type role, Development Analyst, Microsoft Technology, Software, Code reviews, testing and maintenance, Technical Documentation, Requirements, Business Requirements. A top 100 law firm are looking for a graduate or junior software focused individual for this Development Analyst role. Hybrid role 2-3 days a week in Peterborough or Spalding office This would suite a graduate (Computer Science) or someone with a software development background. My client are looking for an individual to primarily undertake code testing, code review, technical documentation, code maintenance (i.e. minor bug fixes / support) PLUS ALSO undertake a small amount of development. You will have an aptitude for software development and come in at a junior level, undertake the testing / code maintenance etc whilst developing into a more development centric role. You would be coming in being an understudy to the existing developer and hopefully progressing into a developer over time. Main Responsibilities To deeply understand business requirements and end user expectations to ensure that solutions fulfil the intended purpose and are successfully adopted. Based on high level objectives to distil key elements of required business solutions to more technical definitions, as an aid to agile software development. To support solution reviews during the development phase providing feedback to both the developer and end user. Documented testing of solutions during development and assisting with end user testing / acceptance Junior or Graduate type role, Development Analyst, Microsoft Technology, Software, Code reviews, testing and maintenance, Technical Documentation, Requirements, Business Requirements.
Role Overview The Service Desk Analyst role ensures customers can operate Savills' systems in order to achieve their business aims by receiving, prioritizing, documenting, and resolving requests. Key Responsibilities Answer incoming help requests from end users via telephone calls within 3 rings and also deal with e-mails and portals, in a courteous and timely manner Document all user identification information, including name, department, contact information, and nature of problem or issue Identify and learn appropriate software and hardware used and supported by Savills Escalate problems (when required) to the appropriately experienced support analyst. Prioritize and schedule problems. Keep callers appraised of fault's progress Closing completed queries to avoid escalation Key Skills Excellent customer service skills Consistent provision of a responsive, effective and personable IT support service to exceed customer expectations Identify business impacting incidents and escalate according to the escalation process Highly motivated, willing to continually update knowledge and skill set Team Overview The Service Desk team comprises 12 members, including a Manager and Team Leader. Specializing in exceptional customer satisfaction and in-depth technical support. Find out more about Savills offer Recruitment agencies Savills only pay agency fees where we have a signed agreement in place and that agency has been previously contacted and directed by a member of our recruitment team. We do not pay agency fees when speculative and unsolicited CVs are submitted to Savills or any of our employees other than via our careers website and through our recruitment process. If this is not adhered to, agency fees will not be paid.Submission of any unsolicited CVs or proposals to Savills will be deemed evidence of full and unlimited acceptance of this approach.
May 16, 2024
Full time
Role Overview The Service Desk Analyst role ensures customers can operate Savills' systems in order to achieve their business aims by receiving, prioritizing, documenting, and resolving requests. Key Responsibilities Answer incoming help requests from end users via telephone calls within 3 rings and also deal with e-mails and portals, in a courteous and timely manner Document all user identification information, including name, department, contact information, and nature of problem or issue Identify and learn appropriate software and hardware used and supported by Savills Escalate problems (when required) to the appropriately experienced support analyst. Prioritize and schedule problems. Keep callers appraised of fault's progress Closing completed queries to avoid escalation Key Skills Excellent customer service skills Consistent provision of a responsive, effective and personable IT support service to exceed customer expectations Identify business impacting incidents and escalate according to the escalation process Highly motivated, willing to continually update knowledge and skill set Team Overview The Service Desk team comprises 12 members, including a Manager and Team Leader. Specializing in exceptional customer satisfaction and in-depth technical support. Find out more about Savills offer Recruitment agencies Savills only pay agency fees where we have a signed agreement in place and that agency has been previously contacted and directed by a member of our recruitment team. We do not pay agency fees when speculative and unsolicited CVs are submitted to Savills or any of our employees other than via our careers website and through our recruitment process. If this is not adhered to, agency fees will not be paid.Submission of any unsolicited CVs or proposals to Savills will be deemed evidence of full and unlimited acceptance of this approach.
Who are Diligenta? Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development. The Opportunity There is an excellent opportunity for a Finance Test Analyst to join our teams in either Peterborough or Bristol. The role will be working with life and pension products, so experience in that sector is preferred but will also consider people from financial services industry. You be robustly testing the BaNCS systems from a business perspective and ensure a smooth delivery into production both for production support releases and new Transformation releases by: To plan and manage test execution for key areas allocated, involving forming relationship network across teams to achieve successful implementation To manage and liaise with senior managers both internal and external To ensure the accountabilities of the role are delivered in line with Diligenta's values of acting with integrity and honesty You'll be: Test Scripting phases are completed to quality, productivity and timeline targets across programmes To manage and test the critical and complex areas requiring senior attention Defects are managed to resolution including definition of solution amendments and that requirement and solution gaps are resolved with the buy in of all stakeholders Dependencies are managed - both internal and external and both in terms of business and technology Encourage personal development and growth of staff you manage Actively input into BAT team management across all programmes You should apply if you: Excellent working knowledge of Life, Pensions and Annuities products and regulations Understanding of L&P administration systems and processes both user facing and internally Expert test system knowledge and experience including administration, risk management and test planning The Perks Discretionary annual bonus Company pension scheme 25 days holidays + 8 bank holidays Gain professional accreditation on completion at no extra cost through our bespoke 24/7 professionally accredited online learning and development tools Access to our Confidential Helpline is available to be used by you and your family
May 16, 2024
Full time
Who are Diligenta? Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development. The Opportunity There is an excellent opportunity for a Finance Test Analyst to join our teams in either Peterborough or Bristol. The role will be working with life and pension products, so experience in that sector is preferred but will also consider people from financial services industry. You be robustly testing the BaNCS systems from a business perspective and ensure a smooth delivery into production both for production support releases and new Transformation releases by: To plan and manage test execution for key areas allocated, involving forming relationship network across teams to achieve successful implementation To manage and liaise with senior managers both internal and external To ensure the accountabilities of the role are delivered in line with Diligenta's values of acting with integrity and honesty You'll be: Test Scripting phases are completed to quality, productivity and timeline targets across programmes To manage and test the critical and complex areas requiring senior attention Defects are managed to resolution including definition of solution amendments and that requirement and solution gaps are resolved with the buy in of all stakeholders Dependencies are managed - both internal and external and both in terms of business and technology Encourage personal development and growth of staff you manage Actively input into BAT team management across all programmes You should apply if you: Excellent working knowledge of Life, Pensions and Annuities products and regulations Understanding of L&P administration systems and processes both user facing and internally Expert test system knowledge and experience including administration, risk management and test planning The Perks Discretionary annual bonus Company pension scheme 25 days holidays + 8 bank holidays Gain professional accreditation on completion at no extra cost through our bespoke 24/7 professionally accredited online learning and development tools Access to our Confidential Helpline is available to be used by you and your family
Job title: 2nd Line Support Engineer Location: Peterborough (onsite) Salary: 30-35,000 per annum + package Concept are working with a growing IT Managed Service Provider who are looking to add a talented 2nd line Engineer to their established customer support team. This is an exciting opportunity to gain hands on experience across a variety of projects, utilising your experience across different tech stacks, while working for an established local business that values providing expert levels of service to customers. This role will involve a mixture of remote and onsite support, software deployments, and hardware configurations and installs. Training and mentorship will be provided throughout, but we would be looking for an individual with a strong basis of knowledge around infrastructure support. Required Experience Previous 2nd line level experience in either an internal facing or MSP environment. Excellent communication and customer service skills. Experience troubleshooting both software and hardware issues, and able to create methodical solutions. Experience in deploying onsite hardware and software deployments. Strong experience with Microsoft AD and Exchange. Knowledge of Windows server. Networking experience including switch configuration, routing protocols, Firewalls, and VPNs. If you'd be interested in finding out more details about this position, please apply with an up-to-date copy of your CV. 2nd line Support Engineer / Infrastructure Support / Support Analyst / Managed Service Provider / Hardware / Software / Windows / Microsoft Office 365
May 15, 2024
Full time
Job title: 2nd Line Support Engineer Location: Peterborough (onsite) Salary: 30-35,000 per annum + package Concept are working with a growing IT Managed Service Provider who are looking to add a talented 2nd line Engineer to their established customer support team. This is an exciting opportunity to gain hands on experience across a variety of projects, utilising your experience across different tech stacks, while working for an established local business that values providing expert levels of service to customers. This role will involve a mixture of remote and onsite support, software deployments, and hardware configurations and installs. Training and mentorship will be provided throughout, but we would be looking for an individual with a strong basis of knowledge around infrastructure support. Required Experience Previous 2nd line level experience in either an internal facing or MSP environment. Excellent communication and customer service skills. Experience troubleshooting both software and hardware issues, and able to create methodical solutions. Experience in deploying onsite hardware and software deployments. Strong experience with Microsoft AD and Exchange. Knowledge of Windows server. Networking experience including switch configuration, routing protocols, Firewalls, and VPNs. If you'd be interested in finding out more details about this position, please apply with an up-to-date copy of your CV. 2nd line Support Engineer / Infrastructure Support / Support Analyst / Managed Service Provider / Hardware / Software / Windows / Microsoft Office 365
Who are Diligenta? Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development. The Opportunity There is an excellent opportunity for an Operational Technical Specialist to join our team in Peterborough. The role will be working with life and pension products, so experience in that sector would be preferred. Your role will be to provide an occupational/private pensions and life consultancy, to all areas of Phoenix account, ensuring compliance with legislation and eliminating any areas of exposure to the company. You'll be: Supporting senior managers, technical colleagues, and QA area to ensure training, referrals, auditing and HMRC rules are completed in line with HMRC and legislative requirements and systems functionality/processes. Interpreting policy documents, rules and regulations to identify benefits to be provided and appropriate beneficiaries in the event of a non-standard claim. Liaising with operational management to ensure correct procedures are followed and identifying and resolving any existing or proposed business initiatives to minimise risk to Diligenta and Phoenix Providing technical support to the change area, including meeting attendance, document review, testing, Review Business Requirements documents, written by change Business Analysts, providing feedback and eventual technical sign off You should apply if you have: Good knowledge and understanding of FCA and PRA guidelines. Knowledge and understanding of Pensions and life legislation and HMRC provisions. Experience in approving or drafting policy documents and customer documentation. Ability to work on own initiative to agreed timescales and manage own workload.
May 15, 2024
Full time
Who are Diligenta? Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development. The Opportunity There is an excellent opportunity for an Operational Technical Specialist to join our team in Peterborough. The role will be working with life and pension products, so experience in that sector would be preferred. Your role will be to provide an occupational/private pensions and life consultancy, to all areas of Phoenix account, ensuring compliance with legislation and eliminating any areas of exposure to the company. You'll be: Supporting senior managers, technical colleagues, and QA area to ensure training, referrals, auditing and HMRC rules are completed in line with HMRC and legislative requirements and systems functionality/processes. Interpreting policy documents, rules and regulations to identify benefits to be provided and appropriate beneficiaries in the event of a non-standard claim. Liaising with operational management to ensure correct procedures are followed and identifying and resolving any existing or proposed business initiatives to minimise risk to Diligenta and Phoenix Providing technical support to the change area, including meeting attendance, document review, testing, Review Business Requirements documents, written by change Business Analysts, providing feedback and eventual technical sign off You should apply if you have: Good knowledge and understanding of FCA and PRA guidelines. Knowledge and understanding of Pensions and life legislation and HMRC provisions. Experience in approving or drafting policy documents and customer documentation. Ability to work on own initiative to agreed timescales and manage own workload.
Harnham - Data & Analytics Recruitment
Peterborough, Cambridgeshire
DATA & INSIGHTS MANAGER £45,000 - £55,000 PETERBOROUGH - 5 DAYS A WEEK IN OFFICE (NO FLEX) Looking to join a small but growing business and help drive digital marketing and web analytics? THE COMPANY This retailer provides clothing to plus size customers, expanding their marketplaces across Next, Very, Amazon and eBay! They already have a strong UK presence and across Europe, but the plan is to reach the US by the end of this year. THE ROLE You'll start out by helping move data to Snowflake, writing SQL syntax to build tables in the platform as well as maintain the tables and write your own queries from scratch. Once the reports are automated, you'll get involved with more analytical/insight projects related to marketing and website performance. SKILLS + EXPERIENCE Strong GA4 and SQL experience Excellent analytical ability Experience presenting to Senior stakeholders! HOW TO APPLY If this sounds like the role for you, swiftly send over your CV to Izzi at Harnham by using the link below. KEY TERMS IBM, Coremetrics, Google Analytics, GA, Omniture, SiteCatalyst, Adobe Analytics, Analyst, Web, Digital, Online, Website, Financial Services, Finance, A/B, Test, Split, Multivariate, MVT, Tracking, Code, Tagging, Tags, Insight, Client, Agency, Management, Strategy, CRO, Conversion, Optimisation, Optimizely, Test and Target, Adobe Target, Maxymiser, VWO, Visual Website Optimiser, Tag Manager, Tag-manager, Tagging, Tag Management, Set Up Tags, Manage Tags, Manage Tagging, Managing Tags, Managing Tagging, Setting Up Tags, Analytics Tracking, Implement Tags, Implement Tagging, Tagging Implementation, Tag Implementation, Tracking Implementation, Analytics Implementation
May 14, 2024
Full time
DATA & INSIGHTS MANAGER £45,000 - £55,000 PETERBOROUGH - 5 DAYS A WEEK IN OFFICE (NO FLEX) Looking to join a small but growing business and help drive digital marketing and web analytics? THE COMPANY This retailer provides clothing to plus size customers, expanding their marketplaces across Next, Very, Amazon and eBay! They already have a strong UK presence and across Europe, but the plan is to reach the US by the end of this year. THE ROLE You'll start out by helping move data to Snowflake, writing SQL syntax to build tables in the platform as well as maintain the tables and write your own queries from scratch. Once the reports are automated, you'll get involved with more analytical/insight projects related to marketing and website performance. SKILLS + EXPERIENCE Strong GA4 and SQL experience Excellent analytical ability Experience presenting to Senior stakeholders! HOW TO APPLY If this sounds like the role for you, swiftly send over your CV to Izzi at Harnham by using the link below. KEY TERMS IBM, Coremetrics, Google Analytics, GA, Omniture, SiteCatalyst, Adobe Analytics, Analyst, Web, Digital, Online, Website, Financial Services, Finance, A/B, Test, Split, Multivariate, MVT, Tracking, Code, Tagging, Tags, Insight, Client, Agency, Management, Strategy, CRO, Conversion, Optimisation, Optimizely, Test and Target, Adobe Target, Maxymiser, VWO, Visual Website Optimiser, Tag Manager, Tag-manager, Tagging, Tag Management, Set Up Tags, Manage Tags, Manage Tagging, Managing Tags, Managing Tagging, Setting Up Tags, Analytics Tracking, Implement Tags, Implement Tagging, Tagging Implementation, Tag Implementation, Tracking Implementation, Analytics Implementation
Harnham - Data & Analytics Recruitment
Peterborough, Cambridgeshire
Senior Data Analyst Peterborough, On-site 5 days a week Up to £50,000 The Company: A successful retailer providing non-standard size customers with the best value fashion! They are an online service as well as in-store catering to curvy, petite, tall, and other customers. They are partnered with brands such as BadRhino, Long Tall Sally and Pixie Girl and have recently acquired Evans and M&Co. It is a perfect time to get involved with the business due to the rapid growth of the company. The Role: - Writing SQL syntax to build tables in the platform. - Maintaining the tables and writing queries from scratch. - Automating the reports for analytical and insight projects relating to marketing and website performance. - Working with wider teams to support with insights and marketing. - Managing external agency relationships for various projects. - Report and present key insights to stakeholders across the wider business. Skills/Requirements: - SQL Experience required - Experience in Power BI (desired) - Strong Communication Interview Process: 1st Stage - On-site initial chat with SQL test 2nd Stage - On-site task and presentation
May 13, 2024
Full time
Senior Data Analyst Peterborough, On-site 5 days a week Up to £50,000 The Company: A successful retailer providing non-standard size customers with the best value fashion! They are an online service as well as in-store catering to curvy, petite, tall, and other customers. They are partnered with brands such as BadRhino, Long Tall Sally and Pixie Girl and have recently acquired Evans and M&Co. It is a perfect time to get involved with the business due to the rapid growth of the company. The Role: - Writing SQL syntax to build tables in the platform. - Maintaining the tables and writing queries from scratch. - Automating the reports for analytical and insight projects relating to marketing and website performance. - Working with wider teams to support with insights and marketing. - Managing external agency relationships for various projects. - Report and present key insights to stakeholders across the wider business. Skills/Requirements: - SQL Experience required - Experience in Power BI (desired) - Strong Communication Interview Process: 1st Stage - On-site initial chat with SQL test 2nd Stage - On-site task and presentation
Service Delivery Analyst Fantastic opportunity to join a well established team within a vibrant, growing business. This is a hybrid position that can be based from either of our offices in Peterborough, Chesterfield, Sunderland or Tunbridge Wells. Role Purpose: Supporting Service Operations and the wider business through the management of Service Delivery processes. Contribute to the system availability, resilience and stability through troubleshooting and problem analysis of incidents and service events, and governance of the change management process. Contribute to a continuous improvement culture to improve practices, knowledge, skills, and processes to increase service levels to customers. Provide expertise in technical and operational processes and practices. Key Accountabilities and Responsibilities: Support the Major Incident Management and Problem Management processes to maintain system stability and availability to business needs. Champion continuous improvement through learning and root cause analysis Undertake service delivery activities with service partners to ensure service levels are maintained. Contribute towards developing a collaborative, high performing team. Creation of operational reporting, providing trend analysis and insights Identify and implement operational process and practice improvements. Support the Change Management process/Change Approval Body Assist with operational governance and technology audits. Develop and maintain system metrics and monitoring. Skills, Experience and Knowledge Required: Working in IT Operations, Incident/Problem and Change Management. Analytical mindset and problem solving. Ability to master new skills quickly. Coordinating & managing operational processes. Developing and maintaining metrics and monitoring. Strong communication; capable of managing multiple priorities. ITIL framework. (Advantageous) Confidence to challenge current ways of working. (Advantageous) Data analytics and tools such as Excel and PowerBI. (Advantageous) About us Markerstudy Insurance Services Limited (MISL) is one of the largest Managing General Agents in the UK. With a strong presence in the UK motor insurance market, we specialise in niche motor cover, where our solid market knowledge and experience enables us to create highly targeted products. Our success is underpinned by our underwriting strategy to identify and apply special risk factors to the customers advantage. That, and our skilled underwriting technicians who are friendly, accessible and empowered to make decisions. We only transact business through professional UK insurance intermediaries and we take pride in fostering excellent working relationships. Our products feature prominently on Aggregators' sites, such as (url removed), Go Compare and Compare the Market, via our broker partners. What we offer in return? A collaborative and fast paced work environment 25 days annual leave plus of Bank Holidays and the ability to buy an additional five days holiday Health Cash Plan A benefit scheme that offers discounts and cashback on shopping, restaurants, travel and more Life Assurance 4x annual salary Hybrid working model- from either of our offices in Peterborough, Chesterfield, Sunderland or Tunbridge Wells
May 13, 2024
Full time
Service Delivery Analyst Fantastic opportunity to join a well established team within a vibrant, growing business. This is a hybrid position that can be based from either of our offices in Peterborough, Chesterfield, Sunderland or Tunbridge Wells. Role Purpose: Supporting Service Operations and the wider business through the management of Service Delivery processes. Contribute to the system availability, resilience and stability through troubleshooting and problem analysis of incidents and service events, and governance of the change management process. Contribute to a continuous improvement culture to improve practices, knowledge, skills, and processes to increase service levels to customers. Provide expertise in technical and operational processes and practices. Key Accountabilities and Responsibilities: Support the Major Incident Management and Problem Management processes to maintain system stability and availability to business needs. Champion continuous improvement through learning and root cause analysis Undertake service delivery activities with service partners to ensure service levels are maintained. Contribute towards developing a collaborative, high performing team. Creation of operational reporting, providing trend analysis and insights Identify and implement operational process and practice improvements. Support the Change Management process/Change Approval Body Assist with operational governance and technology audits. Develop and maintain system metrics and monitoring. Skills, Experience and Knowledge Required: Working in IT Operations, Incident/Problem and Change Management. Analytical mindset and problem solving. Ability to master new skills quickly. Coordinating & managing operational processes. Developing and maintaining metrics and monitoring. Strong communication; capable of managing multiple priorities. ITIL framework. (Advantageous) Confidence to challenge current ways of working. (Advantageous) Data analytics and tools such as Excel and PowerBI. (Advantageous) About us Markerstudy Insurance Services Limited (MISL) is one of the largest Managing General Agents in the UK. With a strong presence in the UK motor insurance market, we specialise in niche motor cover, where our solid market knowledge and experience enables us to create highly targeted products. Our success is underpinned by our underwriting strategy to identify and apply special risk factors to the customers advantage. That, and our skilled underwriting technicians who are friendly, accessible and empowered to make decisions. We only transact business through professional UK insurance intermediaries and we take pride in fostering excellent working relationships. Our products feature prominently on Aggregators' sites, such as (url removed), Go Compare and Compare the Market, via our broker partners. What we offer in return? A collaborative and fast paced work environment 25 days annual leave plus of Bank Holidays and the ability to buy an additional five days holiday Health Cash Plan A benefit scheme that offers discounts and cashback on shopping, restaurants, travel and more Life Assurance 4x annual salary Hybrid working model- from either of our offices in Peterborough, Chesterfield, Sunderland or Tunbridge Wells
We are partnering with a globally recognized leader in the supply chain industry to find 2 skilled Data Analysts for their expanding IT Department. These are exciting new positions that come with an exceptional training and development plan, paving the way for significant career growth within the company.The client is looking at as little as one day per month at the office near Peterborough for invaluable face-to-face collaboration and team synergy. You also have the option to spend more time in the office if you want. In addition to a competitive salary of up to £39k, there's a discretionary bonus and an impressive benefits package on offer.Key Responsibilities: Provide expert guidance and consulting to business users, ensuring effective data and process utilization. Collaborate closely with Business Analysts to assist in capturing precise data requirements within the business domain. Define meticulous data validation criteria, covering values, ranges, and acceptable parameters to uphold data integrity across various platforms. Utilize traditional SQL scripts and Python-based REST API scripts to extract data from Cloud Services integral to the business. Share insightful best practices and proactively identify potential process irregularities that could result in data discrepancies.Required Skills: Proficiency in crafting SQL scripts for data analysis and building data sets from data warehouses. Adept at understanding and generating Python-based REST API scripts to extract and manipulate data, creating innovative data solutions. Strong grasp of the ETL (Extract, Transform, Load) process. Exposure to JavaScript is advantageous, though not obligatory.Benefits and Perks: Generous annual leave of 25 days, in addition to designated bank holidays. Excellent double matched pension scheme, with employer contributions reaching up to 12%, alongside a 6% employee contribution. Access to private medical insurance for yourself, with the option to pay to extend coverage to family members and even include dental plans. A discretionary company bonus atop your base salary.Note: Please be advised that this position does not provide sponsorship. If you are interested please click apply
Aug 14, 2023
Full time
We are partnering with a globally recognized leader in the supply chain industry to find 2 skilled Data Analysts for their expanding IT Department. These are exciting new positions that come with an exceptional training and development plan, paving the way for significant career growth within the company.The client is looking at as little as one day per month at the office near Peterborough for invaluable face-to-face collaboration and team synergy. You also have the option to spend more time in the office if you want. In addition to a competitive salary of up to £39k, there's a discretionary bonus and an impressive benefits package on offer.Key Responsibilities: Provide expert guidance and consulting to business users, ensuring effective data and process utilization. Collaborate closely with Business Analysts to assist in capturing precise data requirements within the business domain. Define meticulous data validation criteria, covering values, ranges, and acceptable parameters to uphold data integrity across various platforms. Utilize traditional SQL scripts and Python-based REST API scripts to extract data from Cloud Services integral to the business. Share insightful best practices and proactively identify potential process irregularities that could result in data discrepancies.Required Skills: Proficiency in crafting SQL scripts for data analysis and building data sets from data warehouses. Adept at understanding and generating Python-based REST API scripts to extract and manipulate data, creating innovative data solutions. Strong grasp of the ETL (Extract, Transform, Load) process. Exposure to JavaScript is advantageous, though not obligatory.Benefits and Perks: Generous annual leave of 25 days, in addition to designated bank holidays. Excellent double matched pension scheme, with employer contributions reaching up to 12%, alongside a 6% employee contribution. Access to private medical insurance for yourself, with the option to pay to extend coverage to family members and even include dental plans. A discretionary company bonus atop your base salary.Note: Please be advised that this position does not provide sponsorship. If you are interested please click apply
Senior BI Analyst - Tableau, Data, Reports, SAP, CRM, £50,000 - £55,000 (depending on experience) + great benefits, Peterborough/remote An amazing new opportunity has been created for an experienced Senior BI Analyst; this is the chance to join a well-respected organisation that has offices around the world. They are producing world beating products which grows year on year. The ideal candidate: - Must have a solid background operating as a BI Analyst/Senior BI Analyst with proven examples of using Tableau. - Well versed in most of the following: creating accurate reports, data visualisation, ETL, SQL, Databases, Datamodelling, some architecture would be beneficial but not essential per say, also a degree would be preferred but experience is what counts. - Some basic knowledge of CRM/SAP and Cloud computing would be advantageous. - Able to work individually, strong problem solver and able to bring new ideas. The Senior BI analyst position: - Consulting with the global team to design BI strategies. - Taking data and creating a visual picture. - Creating detailed and accurate reports. - Designing long term outlooks. - Learning about emerging technologies. Please note this is not a fully remote position. A competitive base salary + attractive benefits + chance for progression + global organisation Sound good? Please note we are on the client's supplier list for this position. Please be assured that your CV will be treated in the strictest confidence and we would always speak to you before discussing your CV with any potential employer. Modis are operating as an Employment Agency. Modis are an equal opportunities employer Keywords: Peterborough, SQL, Power BI, Analyst, Server, Data, Finance, Excel, Tableau CRM, SAP, Cloud Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Nov 09, 2021
Full time
Senior BI Analyst - Tableau, Data, Reports, SAP, CRM, £50,000 - £55,000 (depending on experience) + great benefits, Peterborough/remote An amazing new opportunity has been created for an experienced Senior BI Analyst; this is the chance to join a well-respected organisation that has offices around the world. They are producing world beating products which grows year on year. The ideal candidate: - Must have a solid background operating as a BI Analyst/Senior BI Analyst with proven examples of using Tableau. - Well versed in most of the following: creating accurate reports, data visualisation, ETL, SQL, Databases, Datamodelling, some architecture would be beneficial but not essential per say, also a degree would be preferred but experience is what counts. - Some basic knowledge of CRM/SAP and Cloud computing would be advantageous. - Able to work individually, strong problem solver and able to bring new ideas. The Senior BI analyst position: - Consulting with the global team to design BI strategies. - Taking data and creating a visual picture. - Creating detailed and accurate reports. - Designing long term outlooks. - Learning about emerging technologies. Please note this is not a fully remote position. A competitive base salary + attractive benefits + chance for progression + global organisation Sound good? Please note we are on the client's supplier list for this position. Please be assured that your CV will be treated in the strictest confidence and we would always speak to you before discussing your CV with any potential employer. Modis are operating as an Employment Agency. Modis are an equal opportunities employer Keywords: Peterborough, SQL, Power BI, Analyst, Server, Data, Finance, Excel, Tableau CRM, SAP, Cloud Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Tableau Developer £50,000 - £70,000 Cambridge Tableau | SQL Are you looking for a chance to impact a greenfield project? A global electronics leader are building the data platform of tomorrow and need someone to take ownership of visualisation. You'll need a proven track record of data analytics with Tableau. Essential Tableau You'll be required to attend the office in Cambridge full-time for the beginning as this is a new team but will offer working from home options in the future. This vacancy will be closing application on August 20th 2021. If you have any questions or fancy a chat about the opportunity feel free to give George Bone a call on or apply for the advert and George will be in contact. Analyst | Analytics | Analyse | Data | ETL | Tableau | Power BI | Qlikview | Looker | Spotfire | Visualisation | Dashboard | Cloud | Big Data | AWS | Snowflake | Redshift | GCP | Azure | Data Lake | Data Warehouse | Business Intelligence | Cambridge | £50,000 - £70,000 This position is commutable from Cambridge, Milton Keynes, Bedford, London, Northampton, Peterborough, Luton and everywhere in-between.
Sep 10, 2021
Full time
Tableau Developer £50,000 - £70,000 Cambridge Tableau | SQL Are you looking for a chance to impact a greenfield project? A global electronics leader are building the data platform of tomorrow and need someone to take ownership of visualisation. You'll need a proven track record of data analytics with Tableau. Essential Tableau You'll be required to attend the office in Cambridge full-time for the beginning as this is a new team but will offer working from home options in the future. This vacancy will be closing application on August 20th 2021. If you have any questions or fancy a chat about the opportunity feel free to give George Bone a call on or apply for the advert and George will be in contact. Analyst | Analytics | Analyse | Data | ETL | Tableau | Power BI | Qlikview | Looker | Spotfire | Visualisation | Dashboard | Cloud | Big Data | AWS | Snowflake | Redshift | GCP | Azure | Data Lake | Data Warehouse | Business Intelligence | Cambridge | £50,000 - £70,000 This position is commutable from Cambridge, Milton Keynes, Bedford, London, Northampton, Peterborough, Luton and everywhere in-between.
Global Technology Solutions Ltd
Peterborough, Cambridgeshire
Service Desk Analyst / First Line/ Call logger An exciting opportunity has arisen for an experienced Service Desk Analyst/ First Line Support Analyst/ Call logger to join well established blue chip organisation in Peterborough. Please note this role will be working from home until the covid restrictions are lifted however long term candidates will be required to attend site if not full time some of the week. The hours of cover are 8am to 6pm Monday to Sunday 37.5 hours a week on a shift basis, there may be a requirement to work from 6am but that shift will be working from home. There is a requirement to work one weekend in five. The position is initially 3 months contract with long term opportunity to join as a permanent member of staff. Service Desk Analyst/ First Line Support Analyst/ Call Logger you will have experience in AD, Mailbox admin and some O365 experience would also be advantageous. As a Service Desk Analyst/ First Line Support Analyst/ Call Logger you will be responsible for: Answering incoming contacts from customers and to accurately log incidents ensuring all relevant data is captured whilst logging the incident. To provide a single point of contact to our customers and to ensure that incidents are fully managed through to resolution. * 1st Line Support of Wintel / Retail and Hardware related incidents. * Accurately log incidents and ensure all relevant data is captured whilst logging the incident. * Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. * Proactively keeping Customers informed on incident or request status and progress. * Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. * Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. * Resolve >60% of incidents logged as a First Time Fix So if you are a Service Desk Analyst/ First Line Support Analyst / Call Logger looking for your next exciting career opportunity apply now! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy..
Sep 09, 2021
Contractor
Service Desk Analyst / First Line/ Call logger An exciting opportunity has arisen for an experienced Service Desk Analyst/ First Line Support Analyst/ Call logger to join well established blue chip organisation in Peterborough. Please note this role will be working from home until the covid restrictions are lifted however long term candidates will be required to attend site if not full time some of the week. The hours of cover are 8am to 6pm Monday to Sunday 37.5 hours a week on a shift basis, there may be a requirement to work from 6am but that shift will be working from home. There is a requirement to work one weekend in five. The position is initially 3 months contract with long term opportunity to join as a permanent member of staff. Service Desk Analyst/ First Line Support Analyst/ Call Logger you will have experience in AD, Mailbox admin and some O365 experience would also be advantageous. As a Service Desk Analyst/ First Line Support Analyst/ Call Logger you will be responsible for: Answering incoming contacts from customers and to accurately log incidents ensuring all relevant data is captured whilst logging the incident. To provide a single point of contact to our customers and to ensure that incidents are fully managed through to resolution. * 1st Line Support of Wintel / Retail and Hardware related incidents. * Accurately log incidents and ensure all relevant data is captured whilst logging the incident. * Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. * Proactively keeping Customers informed on incident or request status and progress. * Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. * Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. * Resolve >60% of incidents logged as a First Time Fix So if you are a Service Desk Analyst/ First Line Support Analyst / Call Logger looking for your next exciting career opportunity apply now! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy..
NET Developer - Internet Company – Peterborough
(Tech stack: .NET Developer, ASP.NET MVC, .NET Core, C#, Azure, Agile, TDD, SQL Server 2016, .NET Developer, Urgent)
Our client is changing the way merchants and consumers connect with each other worldwide, and the change has barely started. In 2017, they were the fastest-growing internet company ever, and they drove more than £4 billion in revenue to local businesses. As they continue to evolve, their vision is to become the operating system for local commerce by providing an integrated suite of tools and services for local businesses to help them understand their customers better, compete effectively, and increase profits.
To help them on this mission, they are looking for .NET Developer to work on the development of complex Greenfield software applications. .NET Developer applicants should have detailed knowledge of: .NET, ASP.NET MVC, C# and SQL Server. Our client can provide you with training into: .NET 4.5, .NET Core, Azure, RESTful, Web API 2, Agile, TDD, BDD, SQL Server 2016, NoSQL databases, Git, Node.JS and Ruby.
These positions come with an extensive benefits package including bonuses, pension, private medical healthcare, a training budget and 25 days holiday.
Location: Peterborough, Cambridgeshire
Salary: £40 - £65k + Bonus + Car + Benefits
To apply for this position please send your CV to Richard Gibson at Noir Consulting.
Noir Consulting continues to be the UK’s premier .NET recruitment agency; we can help you make the right career decisions!
(.NET Developer, ASP.NET MVC, C#, C#.NET, dot NET, Web Application Development, .NET 4.5, .NET Core, Azure, RESTful, Web API 2, Agile, TDD, BDD, SQL Server 2016, NoSQL databases, Git, Node.JS, Ruby, Analyst Programmer, Engineer, Architect, Consultant, .NET Developer)
Oct 29, 2018
NET Developer - Internet Company – Peterborough
(Tech stack: .NET Developer, ASP.NET MVC, .NET Core, C#, Azure, Agile, TDD, SQL Server 2016, .NET Developer, Urgent)
Our client is changing the way merchants and consumers connect with each other worldwide, and the change has barely started. In 2017, they were the fastest-growing internet company ever, and they drove more than £4 billion in revenue to local businesses. As they continue to evolve, their vision is to become the operating system for local commerce by providing an integrated suite of tools and services for local businesses to help them understand their customers better, compete effectively, and increase profits.
To help them on this mission, they are looking for .NET Developer to work on the development of complex Greenfield software applications. .NET Developer applicants should have detailed knowledge of: .NET, ASP.NET MVC, C# and SQL Server. Our client can provide you with training into: .NET 4.5, .NET Core, Azure, RESTful, Web API 2, Agile, TDD, BDD, SQL Server 2016, NoSQL databases, Git, Node.JS and Ruby.
These positions come with an extensive benefits package including bonuses, pension, private medical healthcare, a training budget and 25 days holiday.
Location: Peterborough, Cambridgeshire
Salary: £40 - £65k + Bonus + Car + Benefits
To apply for this position please send your CV to Richard Gibson at Noir Consulting.
Noir Consulting continues to be the UK’s premier .NET recruitment agency; we can help you make the right career decisions!
(.NET Developer, ASP.NET MVC, C#, C#.NET, dot NET, Web Application Development, .NET 4.5, .NET Core, Azure, RESTful, Web API 2, Agile, TDD, BDD, SQL Server 2016, NoSQL databases, Git, Node.JS, Ruby, Analyst Programmer, Engineer, Architect, Consultant, .NET Developer)
IT Support Analyst
Full Time, Permanent
Salary £22k - £25k
Cardiff
ABOUT THE ROLE
Pelican Healthcare is a leading manufacturer of disposable medical products and are part of the world renowned Eakin group. Due to continued success we are looking to add to our IT team. The IT Support Analyst’s role is to work as part of our service desk team, based in Cardiff. The team is dedicated to delivering outstanding IT services to the group, ensuring efficient and effective delivery of IT operations, including support, training and the delivery of new initiatives and projects. You will be key to the ongoing day to day operation of IT service by providing 1st – 2nd line support to Pelican Healthcare and the wider group. The group is built of a collection of healthcare companies in 11 locations throughout the UK (including Northern Ireland).
As a member of the IT services team you are to ensure the successful delivery of IT support. Tickets are reported to the support desk and are categorised then resolved as efficiently as possible. Support is provided primarily through remote desktop tools, but physical attendance may be required on occasions. The team will also drive and deliver in-house IT related projects that are linked to the success of the service. All team members are encouraged to A successful candidate will have a proven track record in IT Support and Service Delivery.
KEY ACTIVITIES - Duties and responsibilities
- Monitor Help Desk tickets and provide 1st / 2nd line onsite and remote support.
- Administer Windows Server 2003 / 2008 / 2012 / 2016 in physical, Azure, Citrix and VMWare environments.
- Onsite and remote support for PC’s, notebooks, smartphones and tablets.
- Support a myriad of software applications including Office 365, Sage X3
- Advanced printer / peripheral device troubleshooting.
- Patch Management.
- Mentor / cross train team members on existing and new technologies.
- Periodic site visits to provide onsite support at group sites in Comber, Ferndown, Larne, London, Manchester, Nottingham, Peterborough, Perth and Taffs Well.
- Provide after-hours support for IT related emergencies as well as occasional weekend maintenance.
- Document best practices and support procedures.
- Develop and implement projects to deliver new technology solutions.
- Maintain inventory and asset configuration documentation.
- Carry out special tasks at Management's direction.
- Adhere to the company’s Quality policy and Environmental policy.
- Undertake other duties as may be reasonably required.
- Provide training to other departments about how best to use the systems available within the business.
KEY SKILLS: technical knowledge, skills, experience and qualification
Essential
- Two or more hands-on experience working in an end-user desktop support role or computer operations environment.
- Strong technical knowledge of Microsoft’s Server Operating Systems 2008/2012/2016.
- Strong technical knowledge of Microsoft’s Client Operating Systems, primarily Windows 7/8/10.
- Extensive application support experience with Office 2013 / 2016 / 365.
- Managing deployments / rollouts of PC’s, phones and servers.
- Active Directory Group Policy and user and group administration.
- Excellent understanding of PC hardware set-up and configuration
- A good understanding of LAN/WAN networking.
- Ability to troubleshoot network issues.
- Excellent telephone manner and language communication skills
- Ability to communicate effectively, both written and orally.
- Ability to work accurately with detailed information and with attention to detail.
- Ability to use own initiative
- Hold an up to date UK Driving license
Desirable
- ITIL Foundation
- Qualified in an IT discipline which must include specific studies in relation to IT.
- Microsoft Certification (MCP) or equivalent certification.
- Microsoft Azure administration.
- Office 365 administration.
- Managing server virtualization technologies like VMWare ESXi or Microsoft Hyper-V
- Managing Citrix and Terminal Server environments
- Strong technical knowledge of current network hardware, protocols, and standards, including TCP.
COMPETENCIES
- Resilience – Can work under pressure, remains calm, thinks clearly and manages emotion under pressure. Addresses issues without being aggressive or controlling and can easily bounce back from setbacks. Is open to feedback and doesn’t dwell on past events.
- Team Working – Enjoys participating in group activities and likes to work with other people. Is ready to collaborate with and support others and is willing to co-operate and compromise for the overall good.
- Supporting Others – Enjoys supporting other people and is prone to getting involved and trying to help them when they have problems. Is comfortable to contribute to joint endeavours and enjoys team work. Is willing to let other people depend on them.
- Following Directions – Is motivated to accept and comply with standards and instructions and has a strong conscience about delivering what is promised or expected. Doesn’t like letting people down and works productively in cooperation with, and support of others.
- Quality Orientation – Is precise, pays attention to details, checks things and ties up ‘loose ends’. Has a strong conscience about getting things right and seeks to ensure that decisions and solutions do not involve undue risk, adheres to policy and standards.
- Oral Communication – Talks readily and confidently to people, expressing themselves with obvious ease. Speak out and makes themselves heard, often playing a leading and influential role in debate and discussion.
- Technical expert –full breadth of technical knowledge and can operate as a technical advisor, influencing others to achieve goals without relying on hierarchy. Keeps up to date on changes within their field and implements plans to ensure organisation is in a state of readiness. Participates in industry and professional associations
KEY WORKING RELATIONSHIPS With whom, nature and purpose of contact
Internal:
All department managers within the business to ensure their IT requirements are being met.
All employees within the business to ensure they have no IT related issues in carrying out their jobs.
External:
IT Suppliers and support companies.
ADDITIONAL INFORMATION
People:
- Will report to Group IT Manager.
Budget / resources:
- This role will not have budgetary control.
Travel Requirements.
- Requirement to travel to other sites for training or support. Sites are currently in the UK and Ireland but may include other locations globally in the future. Travel is expected to be infrequent.
Please apply online and send your current CV / Cover Letter and any further documents supporting your application
Oct 29, 2018
IT Support Analyst
Full Time, Permanent
Salary £22k - £25k
Cardiff
ABOUT THE ROLE
Pelican Healthcare is a leading manufacturer of disposable medical products and are part of the world renowned Eakin group. Due to continued success we are looking to add to our IT team. The IT Support Analyst’s role is to work as part of our service desk team, based in Cardiff. The team is dedicated to delivering outstanding IT services to the group, ensuring efficient and effective delivery of IT operations, including support, training and the delivery of new initiatives and projects. You will be key to the ongoing day to day operation of IT service by providing 1st – 2nd line support to Pelican Healthcare and the wider group. The group is built of a collection of healthcare companies in 11 locations throughout the UK (including Northern Ireland).
As a member of the IT services team you are to ensure the successful delivery of IT support. Tickets are reported to the support desk and are categorised then resolved as efficiently as possible. Support is provided primarily through remote desktop tools, but physical attendance may be required on occasions. The team will also drive and deliver in-house IT related projects that are linked to the success of the service. All team members are encouraged to A successful candidate will have a proven track record in IT Support and Service Delivery.
KEY ACTIVITIES - Duties and responsibilities
- Monitor Help Desk tickets and provide 1st / 2nd line onsite and remote support.
- Administer Windows Server 2003 / 2008 / 2012 / 2016 in physical, Azure, Citrix and VMWare environments.
- Onsite and remote support for PC’s, notebooks, smartphones and tablets.
- Support a myriad of software applications including Office 365, Sage X3
- Advanced printer / peripheral device troubleshooting.
- Patch Management.
- Mentor / cross train team members on existing and new technologies.
- Periodic site visits to provide onsite support at group sites in Comber, Ferndown, Larne, London, Manchester, Nottingham, Peterborough, Perth and Taffs Well.
- Provide after-hours support for IT related emergencies as well as occasional weekend maintenance.
- Document best practices and support procedures.
- Develop and implement projects to deliver new technology solutions.
- Maintain inventory and asset configuration documentation.
- Carry out special tasks at Management's direction.
- Adhere to the company’s Quality policy and Environmental policy.
- Undertake other duties as may be reasonably required.
- Provide training to other departments about how best to use the systems available within the business.
KEY SKILLS: technical knowledge, skills, experience and qualification
Essential
- Two or more hands-on experience working in an end-user desktop support role or computer operations environment.
- Strong technical knowledge of Microsoft’s Server Operating Systems 2008/2012/2016.
- Strong technical knowledge of Microsoft’s Client Operating Systems, primarily Windows 7/8/10.
- Extensive application support experience with Office 2013 / 2016 / 365.
- Managing deployments / rollouts of PC’s, phones and servers.
- Active Directory Group Policy and user and group administration.
- Excellent understanding of PC hardware set-up and configuration
- A good understanding of LAN/WAN networking.
- Ability to troubleshoot network issues.
- Excellent telephone manner and language communication skills
- Ability to communicate effectively, both written and orally.
- Ability to work accurately with detailed information and with attention to detail.
- Ability to use own initiative
- Hold an up to date UK Driving license
Desirable
- ITIL Foundation
- Qualified in an IT discipline which must include specific studies in relation to IT.
- Microsoft Certification (MCP) or equivalent certification.
- Microsoft Azure administration.
- Office 365 administration.
- Managing server virtualization technologies like VMWare ESXi or Microsoft Hyper-V
- Managing Citrix and Terminal Server environments
- Strong technical knowledge of current network hardware, protocols, and standards, including TCP.
COMPETENCIES
- Resilience – Can work under pressure, remains calm, thinks clearly and manages emotion under pressure. Addresses issues without being aggressive or controlling and can easily bounce back from setbacks. Is open to feedback and doesn’t dwell on past events.
- Team Working – Enjoys participating in group activities and likes to work with other people. Is ready to collaborate with and support others and is willing to co-operate and compromise for the overall good.
- Supporting Others – Enjoys supporting other people and is prone to getting involved and trying to help them when they have problems. Is comfortable to contribute to joint endeavours and enjoys team work. Is willing to let other people depend on them.
- Following Directions – Is motivated to accept and comply with standards and instructions and has a strong conscience about delivering what is promised or expected. Doesn’t like letting people down and works productively in cooperation with, and support of others.
- Quality Orientation – Is precise, pays attention to details, checks things and ties up ‘loose ends’. Has a strong conscience about getting things right and seeks to ensure that decisions and solutions do not involve undue risk, adheres to policy and standards.
- Oral Communication – Talks readily and confidently to people, expressing themselves with obvious ease. Speak out and makes themselves heard, often playing a leading and influential role in debate and discussion.
- Technical expert –full breadth of technical knowledge and can operate as a technical advisor, influencing others to achieve goals without relying on hierarchy. Keeps up to date on changes within their field and implements plans to ensure organisation is in a state of readiness. Participates in industry and professional associations
KEY WORKING RELATIONSHIPS With whom, nature and purpose of contact
Internal:
All department managers within the business to ensure their IT requirements are being met.
All employees within the business to ensure they have no IT related issues in carrying out their jobs.
External:
IT Suppliers and support companies.
ADDITIONAL INFORMATION
People:
- Will report to Group IT Manager.
Budget / resources:
- This role will not have budgetary control.
Travel Requirements.
- Requirement to travel to other sites for training or support. Sites are currently in the UK and Ireland but may include other locations globally in the future. Travel is expected to be infrequent.
Please apply online and send your current CV / Cover Letter and any further documents supporting your application