IT Support Analyst

International Students House is looking for an IT Support Analyst to provide 1st and 2nd line support across the IT infrastructure. 

Job Responsibilities:

• Respond to IT tickets promptly in a professional manner, and follow up appropriately, escalating complex issues to the IT Manager
• Liaise with external providers (network, EPOS, CRM etc.) in order to resolve issues and implement updates.
• Set up and configuring PCs and software
• Set up and administration of users Active Directory, email accounts and network user profiles
• Undertake projects assigned by the IT Manager.
• Perform and record daily checks (backups and antivirus logs) and escalate any abnormal findings to the IT Manager.
• Ensure IT Assets are documented
• Setup phones and computers for meetings, training or relocations

Desired Knowledge, Skills, & Experience

• Minimum of 3 years’ experience in a business IT support role
• Microsoft Certified Solutions Associate or COMPTIA A+ and COMPTIA Network+ certified
• Excellent knowledge of Windows 10 and Microsoft Office
• Basic networking skills (TCP/IP, Wifi, switches, routers, LAN, WAN, VPN)
• Basic server skills (Windows 2008 R2, Windows 2012 R2)
• MAC Lion, Sierra and MAC Applications
• Smartphones and tablets mobile device management
• Active Directory User administration
• 365 administration and Office 365 apps such as Planner, Teams, Sharepoint
• Remote support tools (Dameware, RDP etc)
• Knowledge of various laptop and desktop models
• Printer troubleshooting
• Backup and imaging software
• Asset management and disposal
• Experience of anti-virus software in a business environment

Personal Attributes

• Proactive.  Ability to work independently and keep busy during quiet periods
• Punctual and presentable
• Articulate and very professional communication skills
• Team player and approachable.

Education

• Educated to degree level (desirable)
• Relevant I.T qualifications (desirable)

Please note that only candidates with the legal right to work in the UK will be considered.