About the role
We are an innovative high-tech next-generation telecommunications start-up based in the Surrey area, actively seeking exceptionally talented engineers to join our dynamic team. As part of this role, your focus will span the entire development lifecycle, from concept through to volume production. You will be engaged in every aspect of the development process to ensure successful outcomes. This role requires a strong emphasis on multi-functional collaboration and fostering a robust team spirit. We are seeking candidates with a flexible working attitude, a team player who can also demonstrating the ability to work autonomously and take responsibility in a dynamic environment.
Responsibilities
Design and develop RF circuits and systems for telecom products, including transceivers, amplifiers, filters, Clocks circuits and antennas.
Participate in the full life cycle of telecoms Radio product development, from specification and design through implementation, testing and support.
Conduct feasibility studies and perform RF simulations to optimise system performance.
Coordinate design review activities to ensure that designs meet their requirements.
Collaborate with cross-functional teams, including hardware, firmware and software and test engineers to ensure seamless integration of RF circuits into overall product design.
Conduct testing and validation of RF designs, troubleshooting and resolving any issues that arise during the development process.
Create and maintain comprehensive documentation for the RF Design, including design specifications, debug guide and user manuals.
Work closely with manufacturing teams to ensure successful transfer of RF designs into production.
Stay current with industry trends and emerging technologies in RF and telecom to contribute innovative ideas to product development.
Develop/maintain supplier relationships.
Candidate requirements
Bachelor’s or master’s degree in Electrical and Electronic engineering or related fields.
Experience with 4G and beyond technologies.
Over 8 years’ proven Industrial experience in RF circuit design for telecom products, with a focus on wireless communication systems.
Knowledge of RF front-end modules, Clocks, FPGA functionalities and architectures.
Proficiency in RF simulation tools and design software (e.g., ADS, HFSS).
Experience with measurement equipment such as network analysers and spectrum analysers.
Familiarity with multi-layer PCB layout and design considerations for RF circuits.
Familiarity with industry standards and regulations related to RF and wireless communication.
Excellent problem-solving skills and the ability to work in a fast-paced, collaborative environment.
Excellent verbal and written communication skills.
Apr 05, 2024
Full time
About the role
We are an innovative high-tech next-generation telecommunications start-up based in the Surrey area, actively seeking exceptionally talented engineers to join our dynamic team. As part of this role, your focus will span the entire development lifecycle, from concept through to volume production. You will be engaged in every aspect of the development process to ensure successful outcomes. This role requires a strong emphasis on multi-functional collaboration and fostering a robust team spirit. We are seeking candidates with a flexible working attitude, a team player who can also demonstrating the ability to work autonomously and take responsibility in a dynamic environment.
Responsibilities
Design and develop RF circuits and systems for telecom products, including transceivers, amplifiers, filters, Clocks circuits and antennas.
Participate in the full life cycle of telecoms Radio product development, from specification and design through implementation, testing and support.
Conduct feasibility studies and perform RF simulations to optimise system performance.
Coordinate design review activities to ensure that designs meet their requirements.
Collaborate with cross-functional teams, including hardware, firmware and software and test engineers to ensure seamless integration of RF circuits into overall product design.
Conduct testing and validation of RF designs, troubleshooting and resolving any issues that arise during the development process.
Create and maintain comprehensive documentation for the RF Design, including design specifications, debug guide and user manuals.
Work closely with manufacturing teams to ensure successful transfer of RF designs into production.
Stay current with industry trends and emerging technologies in RF and telecom to contribute innovative ideas to product development.
Develop/maintain supplier relationships.
Candidate requirements
Bachelor’s or master’s degree in Electrical and Electronic engineering or related fields.
Experience with 4G and beyond technologies.
Over 8 years’ proven Industrial experience in RF circuit design for telecom products, with a focus on wireless communication systems.
Knowledge of RF front-end modules, Clocks, FPGA functionalities and architectures.
Proficiency in RF simulation tools and design software (e.g., ADS, HFSS).
Experience with measurement equipment such as network analysers and spectrum analysers.
Familiarity with multi-layer PCB layout and design considerations for RF circuits.
Familiarity with industry standards and regulations related to RF and wireless communication.
Excellent problem-solving skills and the ability to work in a fast-paced, collaborative environment.
Excellent verbal and written communication skills.
WHAT YOU'LL DO You will be involved in all aspects of web-development maintenance by playing a critical role in design, planning, development, deployment and maintenance; help develop best practices for continual improvements Proactive in identifying risks and suggesting solutions pertaining to the Frontend, Backend and infrastructure topics Maintenance of the overall web architecture, built for speed and scalability Ensuring bug fixes and enhancement developments as per the requirements Ensuring, designing and developing APIs and ensuring that all the functional requirements are met Optimizing components for maximum performance across a vast array of web-capable devices and browsers Ensuring the technical feasibility of UI/UX designs Integration of UI with the API(s) Perform Proof of concepts to validate design and verify suitability to customer use case. Oversee build & deployment activities and plan for operational readiness before go-live Should be able to independently handle cloud infrastructure implementation for multiple projects on different public cloud infrastructure. Work with multiple cross-functional stakeholder teams to define roadmap plan for development and upgrades on platform infrastructure Work with other internal IT teams such as security, development, and serviceability to resolve issues and release new capabilities Manage escalations for issues in devops infrastructure deployment/operational management Organize and conduct trainings for development and operations team within organization to build on service capability. YOU'RE GOOD AT Solving problems of diverse scope where analysis of situation requires evaluation and sound judgment Performing successfully in a fast-paced, intellectually intense, multi-cultural environment. Adapting to continually changing business environment Availability outside of normal business hours for international calls, releases and testing as needed. Work from home options are available Working independently and as part of a team. Responsible to manage teams deliverables as well as work with resources to manage their career development and growth within organization Explain technical concepts both in technical and non-technical situations Influences decisions within scope of role and responsibility YOU BRING (EXPERIENCE & QUALIFICATIONS) 6 to 10 years relevant professional experience in Application/Infrastructure development BA/MS degree in computer or information sciences or similar field Experience of DevOps implementation across the full stack cycle End to end experience in code, deploy, manage monitoring for entreprise solutions Excellent understanding of Javascript ( Nuxt.js, Prisma.js, React JS, Node JS, Vue JS) and frontend ( HTML and css ) Strong Database Skills in either of PostGreSQL, MSSQL, NO SQL DB's YOU'LL WORK WITH You will work with the Product and Project teams and/or client technical and broader BCG X team. You will also work closely with internal teams such as Security, Data-Bases, Identity etc. ADDITIONAL INFORMATION As part of BCG X platform operation team, we are supporting Software Products and Data analytic Project teams. We understand the needs of our client facing teams to develop the products used by case teams to assist in the delivery of compelling business insights. This includes support platform capabilities for our BCG X teams in developing, deploying, and operating BCG X case projects and products for BCG's clients. We perform a business-critical services, enabling many different components of the business to deliver an amazing experience in a cost recovery model. Our services are provided in a secure and highly available environment, developing solutions which exactly meet needs of our customers, and enabling operations teams to be successful from provision to delivery, while maintaining the highest level of security and client discretion. Some Examples include: • Self-provisioning capabilities leveraging multiple cloud service providers • Rapid time to delivery of productized solutions to support case teams and projects • DevOps tooling support - Deployment, Access management and maintenance
Apr 19, 2024
Full time
WHAT YOU'LL DO You will be involved in all aspects of web-development maintenance by playing a critical role in design, planning, development, deployment and maintenance; help develop best practices for continual improvements Proactive in identifying risks and suggesting solutions pertaining to the Frontend, Backend and infrastructure topics Maintenance of the overall web architecture, built for speed and scalability Ensuring bug fixes and enhancement developments as per the requirements Ensuring, designing and developing APIs and ensuring that all the functional requirements are met Optimizing components for maximum performance across a vast array of web-capable devices and browsers Ensuring the technical feasibility of UI/UX designs Integration of UI with the API(s) Perform Proof of concepts to validate design and verify suitability to customer use case. Oversee build & deployment activities and plan for operational readiness before go-live Should be able to independently handle cloud infrastructure implementation for multiple projects on different public cloud infrastructure. Work with multiple cross-functional stakeholder teams to define roadmap plan for development and upgrades on platform infrastructure Work with other internal IT teams such as security, development, and serviceability to resolve issues and release new capabilities Manage escalations for issues in devops infrastructure deployment/operational management Organize and conduct trainings for development and operations team within organization to build on service capability. YOU'RE GOOD AT Solving problems of diverse scope where analysis of situation requires evaluation and sound judgment Performing successfully in a fast-paced, intellectually intense, multi-cultural environment. Adapting to continually changing business environment Availability outside of normal business hours for international calls, releases and testing as needed. Work from home options are available Working independently and as part of a team. Responsible to manage teams deliverables as well as work with resources to manage their career development and growth within organization Explain technical concepts both in technical and non-technical situations Influences decisions within scope of role and responsibility YOU BRING (EXPERIENCE & QUALIFICATIONS) 6 to 10 years relevant professional experience in Application/Infrastructure development BA/MS degree in computer or information sciences or similar field Experience of DevOps implementation across the full stack cycle End to end experience in code, deploy, manage monitoring for entreprise solutions Excellent understanding of Javascript ( Nuxt.js, Prisma.js, React JS, Node JS, Vue JS) and frontend ( HTML and css ) Strong Database Skills in either of PostGreSQL, MSSQL, NO SQL DB's YOU'LL WORK WITH You will work with the Product and Project teams and/or client technical and broader BCG X team. You will also work closely with internal teams such as Security, Data-Bases, Identity etc. ADDITIONAL INFORMATION As part of BCG X platform operation team, we are supporting Software Products and Data analytic Project teams. We understand the needs of our client facing teams to develop the products used by case teams to assist in the delivery of compelling business insights. This includes support platform capabilities for our BCG X teams in developing, deploying, and operating BCG X case projects and products for BCG's clients. We perform a business-critical services, enabling many different components of the business to deliver an amazing experience in a cost recovery model. Our services are provided in a secure and highly available environment, developing solutions which exactly meet needs of our customers, and enabling operations teams to be successful from provision to delivery, while maintaining the highest level of security and client discretion. Some Examples include: • Self-provisioning capabilities leveraging multiple cloud service providers • Rapid time to delivery of productized solutions to support case teams and projects • DevOps tooling support - Deployment, Access management and maintenance
Concept are collaborating to support a prominent IT Services business in their search for 2nd Line Desktop Engineers. The ideal candidates will possess a strong technical acumen coupled with a passion for delivering outstanding customer service. With a keen eye for detail and a proactive approach to problem-solving, you will thrive in a fast-paced environment where innovation and collaboration are valued. Position: 2nd Line Desktop Engineer (On-site) Location: Leeds Salary: £35,000 base + benefits Start Date: ASAP start As the 2nd Line Desktop Support Engineer, you will be responsible for providing on-site technical assistance and support, related to computer systems, hardware, and software. This role involves responding to queries, running diagnostic programs, isolating problems, and determining and implementing solutions. Your day to day responsibilities will include: Providing desktop support, including troubleshooting hardware, software, and network issues. Responding to support requests and incidents through ticketing systems, email, and phone calls. Setting up, configure, and maintaining PC's, laptop's, peripherals (e.g., printers, scanners), and mobile devices. Taking ownership of tickets allocated to them in the ticket queue and professionally manage them through to resolution or escalation. Installing, testing, and configuring new workstations, peripheral equipment, and software. Managing user accounts and access controls in Active Directory. Performing system and software updates, patches, and configuration changes. Reporting potential client facing risks Documenting internal procedures and maintain a knowledge base. Assisting with onboarding of new users, including hardware setup and software installations. Prioritising and managing multiple open cases and follow-ups. Working closely with other IT team members and departments to provide holistic support and solutions. Participating in IT projects as required. Prioritising and managing several open issues at one time. Skills and Qualifications: Considerable experience in a customer facing, 2nd Line Desktop Support role. Strong understanding of computer systems, mobile devices, and other tech products. Ability to diagnose and resolve technical issues proficiently. Experience with Windows and MacOS environments, Microsoft Office applications, and Active Directory. Knowledge of network security practices and anti-virus programs. Excellent problem-solving and communication skills. A customer-oriented attitude with a passion for delivering exceptional service. Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are an advantage. Bachelor's degree in computer science, Information Technology, or related field is advantageous Additional Requirements: Due to the nature of the role, DBS clearance will be required. It is requirement for this role to have been UK based for the last 5 years. Flexibility to work outside of traditional hours and provide on-call support as required Ability to lift and transport moderately heavy objects To be able to start on the 1st April For more information and to apply, click APPLY and a member of the team will be in touch
Apr 19, 2024
Full time
Concept are collaborating to support a prominent IT Services business in their search for 2nd Line Desktop Engineers. The ideal candidates will possess a strong technical acumen coupled with a passion for delivering outstanding customer service. With a keen eye for detail and a proactive approach to problem-solving, you will thrive in a fast-paced environment where innovation and collaboration are valued. Position: 2nd Line Desktop Engineer (On-site) Location: Leeds Salary: £35,000 base + benefits Start Date: ASAP start As the 2nd Line Desktop Support Engineer, you will be responsible for providing on-site technical assistance and support, related to computer systems, hardware, and software. This role involves responding to queries, running diagnostic programs, isolating problems, and determining and implementing solutions. Your day to day responsibilities will include: Providing desktop support, including troubleshooting hardware, software, and network issues. Responding to support requests and incidents through ticketing systems, email, and phone calls. Setting up, configure, and maintaining PC's, laptop's, peripherals (e.g., printers, scanners), and mobile devices. Taking ownership of tickets allocated to them in the ticket queue and professionally manage them through to resolution or escalation. Installing, testing, and configuring new workstations, peripheral equipment, and software. Managing user accounts and access controls in Active Directory. Performing system and software updates, patches, and configuration changes. Reporting potential client facing risks Documenting internal procedures and maintain a knowledge base. Assisting with onboarding of new users, including hardware setup and software installations. Prioritising and managing multiple open cases and follow-ups. Working closely with other IT team members and departments to provide holistic support and solutions. Participating in IT projects as required. Prioritising and managing several open issues at one time. Skills and Qualifications: Considerable experience in a customer facing, 2nd Line Desktop Support role. Strong understanding of computer systems, mobile devices, and other tech products. Ability to diagnose and resolve technical issues proficiently. Experience with Windows and MacOS environments, Microsoft Office applications, and Active Directory. Knowledge of network security practices and anti-virus programs. Excellent problem-solving and communication skills. A customer-oriented attitude with a passion for delivering exceptional service. Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are an advantage. Bachelor's degree in computer science, Information Technology, or related field is advantageous Additional Requirements: Due to the nature of the role, DBS clearance will be required. It is requirement for this role to have been UK based for the last 5 years. Flexibility to work outside of traditional hours and provide on-call support as required Ability to lift and transport moderately heavy objects To be able to start on the 1st April For more information and to apply, click APPLY and a member of the team will be in touch
Senior IT Field Engineer Office based in Leeds- Supporting West Yorkshire region on a field basis Up to £40,000 base salary + company car (full UK driving license required) I'm working with a managed service provider in Leeds that are looking to expand their IT team due to a significant period of growth including onboarding of new clients and projects. For this role, you will be responsible for supporting these new clients, visiting their sites and supporting them on a 2nd and 3rd line basis. You will need to have strong networking and server experience to be considered for the role, tech stack to include: Active Directory Azure Office 365 Windows Server VMware/ Hyper V DNS / DHCP Veeam backups This is the perfect opportunity if you're looking to further expand on your skillset or get more hands on with projects such as server migrations and builds. The company believe in personal growth and development and encourage their staff to utilize the free certifications that they provide (completion of these also enables you to receive a salary increase of £1,000 per certification) as well as offering any promotional opportunities to internal staff first. If you would like to be considered, please apply now! A follow up call to discuss further details of the role will be scheduled to shortlisted candidates. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 19, 2024
Full time
Senior IT Field Engineer Office based in Leeds- Supporting West Yorkshire region on a field basis Up to £40,000 base salary + company car (full UK driving license required) I'm working with a managed service provider in Leeds that are looking to expand their IT team due to a significant period of growth including onboarding of new clients and projects. For this role, you will be responsible for supporting these new clients, visiting their sites and supporting them on a 2nd and 3rd line basis. You will need to have strong networking and server experience to be considered for the role, tech stack to include: Active Directory Azure Office 365 Windows Server VMware/ Hyper V DNS / DHCP Veeam backups This is the perfect opportunity if you're looking to further expand on your skillset or get more hands on with projects such as server migrations and builds. The company believe in personal growth and development and encourage their staff to utilize the free certifications that they provide (completion of these also enables you to receive a salary increase of £1,000 per certification) as well as offering any promotional opportunities to internal staff first. If you would like to be considered, please apply now! A follow up call to discuss further details of the role will be scheduled to shortlisted candidates. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Our client is a leading utilities and infrastructure business going through an exciting period of investment growth and change. Headquartered in Chorley, United Kingdom, and founded in 2017, our client is a leading provider of specialist infrastructure services to highly critical assets within the UK power and water markets. The Company has over 600 employees spread across its 14 hubs, providing 24/7 coverage nationally and serving over 1,400 clients across the UK, including regulated public sector bodies, government-backed organisations, and private customers. Role Overview We are in search of a proficient Product Manager to join the current dynamic team. The ideal candidate will work as part of the IT team, and take the lead on driving the various systems and products that are supported by IT forwards to enable the business to get the most from these systems. You will be responsible for identifying and delivering improvements to systems to refine our client's operations and meet their business requirements. Principal Accountabilities: Working in close collaboration with the business to drive positive change in systems development and usage Working across all business units and departments to understand their challenges Create, develop and deliver multiple product roadmaps for core applications Working closely with internal teams within IT including service desk, infrastructure and security, onshore and offshore software engineers Working closely with external third parties to deliver timely improvements for business requirements Creating the product strategy and maintaining awareness on the wider market Proactively putting ideas forward to showcase how new ways of working and new features can aid the business and drive efficiencies Defining and delivering a product vision and product strategy Constructively challenge requirements to ensure the requested features are in line with the product strategy Creating and managing the product backlog including working within our existing agile project management guidelines Occasionally visiting offices throughout the UK to deliver workshops and training to users Closely understanding users needs of the products and systems they use daily to help make more informed decisions about direction of travel Working with both internal and external key stakeholders to ensure everyone's needs are taken into account and balancing any conflicts that may arise Required Qualifications & Professional Membership(s): Bachelor's degree in Computer Science, Information Systems, or other relevant field or equivalent. Knowledge & Experience: Demonstrable experience as a Product Manager or a similar role Solid knowledge of product management with deep experience throughout UX, Tech and Business domain Experience working in a fast paced agile environment Experience of agile project management principles and tooling Awareness of the Software Development Life Cycle and modern DevOps principles Experience explaining technical concepts to non-technical audiences at all levels throughout the organisation Strong problem-solving capabilities and meticulous attention to detail. Awareness of conceptual data modelling to aid in discussions with both technical and non-technical users around where data should be mastered. Awareness of integration methods and techniques such as APIs
Apr 19, 2024
Full time
Our client is a leading utilities and infrastructure business going through an exciting period of investment growth and change. Headquartered in Chorley, United Kingdom, and founded in 2017, our client is a leading provider of specialist infrastructure services to highly critical assets within the UK power and water markets. The Company has over 600 employees spread across its 14 hubs, providing 24/7 coverage nationally and serving over 1,400 clients across the UK, including regulated public sector bodies, government-backed organisations, and private customers. Role Overview We are in search of a proficient Product Manager to join the current dynamic team. The ideal candidate will work as part of the IT team, and take the lead on driving the various systems and products that are supported by IT forwards to enable the business to get the most from these systems. You will be responsible for identifying and delivering improvements to systems to refine our client's operations and meet their business requirements. Principal Accountabilities: Working in close collaboration with the business to drive positive change in systems development and usage Working across all business units and departments to understand their challenges Create, develop and deliver multiple product roadmaps for core applications Working closely with internal teams within IT including service desk, infrastructure and security, onshore and offshore software engineers Working closely with external third parties to deliver timely improvements for business requirements Creating the product strategy and maintaining awareness on the wider market Proactively putting ideas forward to showcase how new ways of working and new features can aid the business and drive efficiencies Defining and delivering a product vision and product strategy Constructively challenge requirements to ensure the requested features are in line with the product strategy Creating and managing the product backlog including working within our existing agile project management guidelines Occasionally visiting offices throughout the UK to deliver workshops and training to users Closely understanding users needs of the products and systems they use daily to help make more informed decisions about direction of travel Working with both internal and external key stakeholders to ensure everyone's needs are taken into account and balancing any conflicts that may arise Required Qualifications & Professional Membership(s): Bachelor's degree in Computer Science, Information Systems, or other relevant field or equivalent. Knowledge & Experience: Demonstrable experience as a Product Manager or a similar role Solid knowledge of product management with deep experience throughout UX, Tech and Business domain Experience working in a fast paced agile environment Experience of agile project management principles and tooling Awareness of the Software Development Life Cycle and modern DevOps principles Experience explaining technical concepts to non-technical audiences at all levels throughout the organisation Strong problem-solving capabilities and meticulous attention to detail. Awareness of conceptual data modelling to aid in discussions with both technical and non-technical users around where data should be mastered. Awareness of integration methods and techniques such as APIs
Our client is a leading utilities and infrastructure business going through an exciting period of investment growth and change. Headquartered in Chorley, United Kingdom, and founded in 2017, our client is a leading provider of specialist infrastructure services to highly critical assets within the UK power and water markets. The Company has over 600 employees spread across its 14 hubs, providing 24/7 coverage nationally and serving over 1,400 clients across the UK, including regulated public sector bodies, government-backed organisations, and private customers. Role Overview We are in search of a proficient Product Manager to join the current dynamic team. The ideal candidate will work as part of the IT team, and take the lead on driving the various systems and products that are supported by IT forwards to enable the business to get the most from these systems. You will be responsible for identifying and delivering improvements to systems to refine our client's operations and meet their business requirements. Principal Accountabilities: Working in close collaboration with the business to drive positive change in systems development and usage Working across all business units and departments to understand their challenges Create, develop and deliver multiple product roadmaps for core applications Working closely with internal teams within IT including service desk, infrastructure and security, onshore and offshore software engineers Working closely with external third parties to deliver timely improvements for business requirements Creating the product strategy and maintaining awareness on the wider market Proactively putting ideas forward to showcase how new ways of working and new features can aid the business and drive efficiencies Defining and delivering a product vision and product strategy Constructively challenge requirements to ensure the requested features are in line with the product strategy Creating and managing the product backlog including working within our existing agile project management guidelines Occasionally visiting offices throughout the UK to deliver workshops and training to users Closely understanding users needs of the products and systems they use daily to help make more informed decisions about direction of travel Working with both internal and external key stakeholders to ensure everyone's needs are taken into account and balancing any conflicts that may arise Required Qualifications & Professional Membership(s): Bachelor's degree in Computer Science, Information Systems, or other relevant field or equivalent. Knowledge & Experience: Demonstrable experience as a Product Manager or a similar role Solid knowledge of product management with deep experience throughout UX, Tech and Business domain Experience working in a fast paced agile environment Experience of agile project management principles and tooling Awareness of the Software Development Life Cycle and modern DevOps principles Experience explaining technical concepts to non-technical audiences at all levels throughout the organisation Strong problem-solving capabilities and meticulous attention to detail. Awareness of conceptual data modelling to aid in discussions with both technical and non-technical users around where data should be mastered. Awareness of integration methods and techniques such as APIs
Apr 19, 2024
Full time
Our client is a leading utilities and infrastructure business going through an exciting period of investment growth and change. Headquartered in Chorley, United Kingdom, and founded in 2017, our client is a leading provider of specialist infrastructure services to highly critical assets within the UK power and water markets. The Company has over 600 employees spread across its 14 hubs, providing 24/7 coverage nationally and serving over 1,400 clients across the UK, including regulated public sector bodies, government-backed organisations, and private customers. Role Overview We are in search of a proficient Product Manager to join the current dynamic team. The ideal candidate will work as part of the IT team, and take the lead on driving the various systems and products that are supported by IT forwards to enable the business to get the most from these systems. You will be responsible for identifying and delivering improvements to systems to refine our client's operations and meet their business requirements. Principal Accountabilities: Working in close collaboration with the business to drive positive change in systems development and usage Working across all business units and departments to understand their challenges Create, develop and deliver multiple product roadmaps for core applications Working closely with internal teams within IT including service desk, infrastructure and security, onshore and offshore software engineers Working closely with external third parties to deliver timely improvements for business requirements Creating the product strategy and maintaining awareness on the wider market Proactively putting ideas forward to showcase how new ways of working and new features can aid the business and drive efficiencies Defining and delivering a product vision and product strategy Constructively challenge requirements to ensure the requested features are in line with the product strategy Creating and managing the product backlog including working within our existing agile project management guidelines Occasionally visiting offices throughout the UK to deliver workshops and training to users Closely understanding users needs of the products and systems they use daily to help make more informed decisions about direction of travel Working with both internal and external key stakeholders to ensure everyone's needs are taken into account and balancing any conflicts that may arise Required Qualifications & Professional Membership(s): Bachelor's degree in Computer Science, Information Systems, or other relevant field or equivalent. Knowledge & Experience: Demonstrable experience as a Product Manager or a similar role Solid knowledge of product management with deep experience throughout UX, Tech and Business domain Experience working in a fast paced agile environment Experience of agile project management principles and tooling Awareness of the Software Development Life Cycle and modern DevOps principles Experience explaining technical concepts to non-technical audiences at all levels throughout the organisation Strong problem-solving capabilities and meticulous attention to detail. Awareness of conceptual data modelling to aid in discussions with both technical and non-technical users around where data should be mastered. Awareness of integration methods and techniques such as APIs
Our client is a leading utilities and infrastructure business going through an exciting period of investment growth and change. Headquartered in Chorley, United Kingdom, and founded in 2017, our client is a leading provider of specialist infrastructure services to highly critical assets within the UK power and water markets. The Company has over 600 employees spread across its 14 hubs, providing 24/7 coverage nationally and serving over 1,400 clients across the UK, including regulated public sector bodies, government-backed organisations, and private customers. Role Overview We are in search of a proficient Product Manager to join the current dynamic team. The ideal candidate will work as part of the IT team, and take the lead on driving the various systems and products that are supported by IT forwards to enable the business to get the most from these systems. You will be responsible for identifying and delivering improvements to systems to refine our client's operations and meet their business requirements. Principal Accountabilities: Working in close collaboration with the business to drive positive change in systems development and usage Working across all business units and departments to understand their challenges Create, develop and deliver multiple product roadmaps for core applications Working closely with internal teams within IT including service desk, infrastructure and security, onshore and offshore software engineers Working closely with external third parties to deliver timely improvements for business requirements Creating the product strategy and maintaining awareness on the wider market Proactively putting ideas forward to showcase how new ways of working and new features can aid the business and drive efficiencies Defining and delivering a product vision and product strategy Constructively challenge requirements to ensure the requested features are in line with the product strategy Creating and managing the product backlog including working within our existing agile project management guidelines Occasionally visiting offices throughout the UK to deliver workshops and training to users Closely understanding users needs of the products and systems they use daily to help make more informed decisions about direction of travel Working with both internal and external key stakeholders to ensure everyone's needs are taken into account and balancing any conflicts that may arise Required Qualifications & Professional Membership(s): Bachelor's degree in Computer Science, Information Systems, or other relevant field or equivalent. Knowledge & Experience: Demonstrable experience as a Product Manager or a similar role Solid knowledge of product management with deep experience throughout UX, Tech and Business domain Experience working in a fast paced agile environment Experience of agile project management principles and tooling Awareness of the Software Development Life Cycle and modern DevOps principles Experience explaining technical concepts to non-technical audiences at all levels throughout the organisation Strong problem-solving capabilities and meticulous attention to detail. Awareness of conceptual data modelling to aid in discussions with both technical and non-technical users around where data should be mastered. Awareness of integration methods and techniques such as APIs
Apr 19, 2024
Full time
Our client is a leading utilities and infrastructure business going through an exciting period of investment growth and change. Headquartered in Chorley, United Kingdom, and founded in 2017, our client is a leading provider of specialist infrastructure services to highly critical assets within the UK power and water markets. The Company has over 600 employees spread across its 14 hubs, providing 24/7 coverage nationally and serving over 1,400 clients across the UK, including regulated public sector bodies, government-backed organisations, and private customers. Role Overview We are in search of a proficient Product Manager to join the current dynamic team. The ideal candidate will work as part of the IT team, and take the lead on driving the various systems and products that are supported by IT forwards to enable the business to get the most from these systems. You will be responsible for identifying and delivering improvements to systems to refine our client's operations and meet their business requirements. Principal Accountabilities: Working in close collaboration with the business to drive positive change in systems development and usage Working across all business units and departments to understand their challenges Create, develop and deliver multiple product roadmaps for core applications Working closely with internal teams within IT including service desk, infrastructure and security, onshore and offshore software engineers Working closely with external third parties to deliver timely improvements for business requirements Creating the product strategy and maintaining awareness on the wider market Proactively putting ideas forward to showcase how new ways of working and new features can aid the business and drive efficiencies Defining and delivering a product vision and product strategy Constructively challenge requirements to ensure the requested features are in line with the product strategy Creating and managing the product backlog including working within our existing agile project management guidelines Occasionally visiting offices throughout the UK to deliver workshops and training to users Closely understanding users needs of the products and systems they use daily to help make more informed decisions about direction of travel Working with both internal and external key stakeholders to ensure everyone's needs are taken into account and balancing any conflicts that may arise Required Qualifications & Professional Membership(s): Bachelor's degree in Computer Science, Information Systems, or other relevant field or equivalent. Knowledge & Experience: Demonstrable experience as a Product Manager or a similar role Solid knowledge of product management with deep experience throughout UX, Tech and Business domain Experience working in a fast paced agile environment Experience of agile project management principles and tooling Awareness of the Software Development Life Cycle and modern DevOps principles Experience explaining technical concepts to non-technical audiences at all levels throughout the organisation Strong problem-solving capabilities and meticulous attention to detail. Awareness of conceptual data modelling to aid in discussions with both technical and non-technical users around where data should be mastered. Awareness of integration methods and techniques such as APIs
Our client is a leading utilities and infrastructure business going through an exciting period of investment growth and change. Headquartered in Chorley, United Kingdom, and founded in 2017, our client is a leading provider of specialist infrastructure services to highly critical assets within the UK power and water markets. The Company has over 600 employees spread across its 14 hubs, providing 24/7 coverage nationally and serving over 1,400 clients across the UK, including regulated public sector bodies, government-backed organisations, and private customers. Role Overview We are in search of a proficient Product Manager to join the current dynamic team. The ideal candidate will work as part of the IT team, and take the lead on driving the various systems and products that are supported by IT forwards to enable the business to get the most from these systems. You will be responsible for identifying and delivering improvements to systems to refine our client's operations and meet their business requirements. Principal Accountabilities: Working in close collaboration with the business to drive positive change in systems development and usage Working across all business units and departments to understand their challenges Create, develop and deliver multiple product roadmaps for core applications Working closely with internal teams within IT including service desk, infrastructure and security, onshore and offshore software engineers Working closely with external third parties to deliver timely improvements for business requirements Creating the product strategy and maintaining awareness on the wider market Proactively putting ideas forward to showcase how new ways of working and new features can aid the business and drive efficiencies Defining and delivering a product vision and product strategy Constructively challenge requirements to ensure the requested features are in line with the product strategy Creating and managing the product backlog including working within our existing agile project management guidelines Occasionally visiting offices throughout the UK to deliver workshops and training to users Closely understanding users needs of the products and systems they use daily to help make more informed decisions about direction of travel Working with both internal and external key stakeholders to ensure everyone's needs are taken into account and balancing any conflicts that may arise Required Qualifications & Professional Membership(s): Bachelor's degree in Computer Science, Information Systems, or other relevant field or equivalent. Knowledge & Experience: Demonstrable experience as a Product Manager or a similar role Solid knowledge of product management with deep experience throughout UX, Tech and Business domain Experience working in a fast paced agile environment Experience of agile project management principles and tooling Awareness of the Software Development Life Cycle and modern DevOps principles Experience explaining technical concepts to non-technical audiences at all levels throughout the organisation Strong problem-solving capabilities and meticulous attention to detail. Awareness of conceptual data modelling to aid in discussions with both technical and non-technical users around where data should be mastered. Awareness of integration methods and techniques such as APIs
Apr 19, 2024
Full time
Our client is a leading utilities and infrastructure business going through an exciting period of investment growth and change. Headquartered in Chorley, United Kingdom, and founded in 2017, our client is a leading provider of specialist infrastructure services to highly critical assets within the UK power and water markets. The Company has over 600 employees spread across its 14 hubs, providing 24/7 coverage nationally and serving over 1,400 clients across the UK, including regulated public sector bodies, government-backed organisations, and private customers. Role Overview We are in search of a proficient Product Manager to join the current dynamic team. The ideal candidate will work as part of the IT team, and take the lead on driving the various systems and products that are supported by IT forwards to enable the business to get the most from these systems. You will be responsible for identifying and delivering improvements to systems to refine our client's operations and meet their business requirements. Principal Accountabilities: Working in close collaboration with the business to drive positive change in systems development and usage Working across all business units and departments to understand their challenges Create, develop and deliver multiple product roadmaps for core applications Working closely with internal teams within IT including service desk, infrastructure and security, onshore and offshore software engineers Working closely with external third parties to deliver timely improvements for business requirements Creating the product strategy and maintaining awareness on the wider market Proactively putting ideas forward to showcase how new ways of working and new features can aid the business and drive efficiencies Defining and delivering a product vision and product strategy Constructively challenge requirements to ensure the requested features are in line with the product strategy Creating and managing the product backlog including working within our existing agile project management guidelines Occasionally visiting offices throughout the UK to deliver workshops and training to users Closely understanding users needs of the products and systems they use daily to help make more informed decisions about direction of travel Working with both internal and external key stakeholders to ensure everyone's needs are taken into account and balancing any conflicts that may arise Required Qualifications & Professional Membership(s): Bachelor's degree in Computer Science, Information Systems, or other relevant field or equivalent. Knowledge & Experience: Demonstrable experience as a Product Manager or a similar role Solid knowledge of product management with deep experience throughout UX, Tech and Business domain Experience working in a fast paced agile environment Experience of agile project management principles and tooling Awareness of the Software Development Life Cycle and modern DevOps principles Experience explaining technical concepts to non-technical audiences at all levels throughout the organisation Strong problem-solving capabilities and meticulous attention to detail. Awareness of conceptual data modelling to aid in discussions with both technical and non-technical users around where data should be mastered. Awareness of integration methods and techniques such as APIs
Our client, a leading forward thinking technology organization, is currently recruiting for a Technical Product Specialist to join their product team. The Technical Product Specialist will become a subject matter expert across all products and provide escalation support to internal and external users. The Technical Product Specialist will be responsible for conducting 3rd line technical investigations and will provide extensive experience across SaaS, IoT, satellite devices, telecommunications, and mobile applications. This is a hybrid based role. Key Responsibilities for the Technical Product Specialist The Technical Product Specialist will be responsible for conducting 3rd line technical investigations Play a pivotal role in driving the success of product development and support initiatives. Serve as a vital link between the technical teams and internal/external stakeholders, Gain a deep understanding of our product's technical intricacies, providing expert guidance to both internal teams and external users Key Experience for the Technical Product Specialist Bachelor's degree (or similar) in Computer Science, Engineering, Information Technology, or a related field. Hands-on experience in a technical role, such as software engineering, technical support, technical consulting, or product management. Experience with SaaS/Cloud applications, IoT, Health & Safety, and mobile apps is highly desirable and considered a plus This is an exceptional opportunity for passionate tech enthusiasts! Please apply as directed!
Apr 19, 2024
Full time
Our client, a leading forward thinking technology organization, is currently recruiting for a Technical Product Specialist to join their product team. The Technical Product Specialist will become a subject matter expert across all products and provide escalation support to internal and external users. The Technical Product Specialist will be responsible for conducting 3rd line technical investigations and will provide extensive experience across SaaS, IoT, satellite devices, telecommunications, and mobile applications. This is a hybrid based role. Key Responsibilities for the Technical Product Specialist The Technical Product Specialist will be responsible for conducting 3rd line technical investigations Play a pivotal role in driving the success of product development and support initiatives. Serve as a vital link between the technical teams and internal/external stakeholders, Gain a deep understanding of our product's technical intricacies, providing expert guidance to both internal teams and external users Key Experience for the Technical Product Specialist Bachelor's degree (or similar) in Computer Science, Engineering, Information Technology, or a related field. Hands-on experience in a technical role, such as software engineering, technical support, technical consulting, or product management. Experience with SaaS/Cloud applications, IoT, Health & Safety, and mobile apps is highly desirable and considered a plus This is an exceptional opportunity for passionate tech enthusiasts! Please apply as directed!
Sales Support Administrator Up to £30,000 Birmingham The Company A renown engineering company that manufacture precision high tech mouldings. They are committed to delivering a quality solutions for all of their customers and currently hold ISO9001. What will you do? Coordinate with customers regarding administrative, commercial and operational issues Manage customer portal updates Compile data spreadsheets to support the sales team activities Create reports using Excel Liaise with the finance team during assessments of piece price margins Coordinate input data and pricing information required to support customers What do you need? Skilled using Excel, able to create reports and use VLOOKUPS as well as Pivot Tables Automotive supply chain experience Previous Sales Coordinator experience Must have own transport What's on offer? Monday - Friday 8am - 5pm, 2pm finish on Friday 33 days holiday including bank holidays Job ID: 7526
Apr 19, 2024
Full time
Sales Support Administrator Up to £30,000 Birmingham The Company A renown engineering company that manufacture precision high tech mouldings. They are committed to delivering a quality solutions for all of their customers and currently hold ISO9001. What will you do? Coordinate with customers regarding administrative, commercial and operational issues Manage customer portal updates Compile data spreadsheets to support the sales team activities Create reports using Excel Liaise with the finance team during assessments of piece price margins Coordinate input data and pricing information required to support customers What do you need? Skilled using Excel, able to create reports and use VLOOKUPS as well as Pivot Tables Automotive supply chain experience Previous Sales Coordinator experience Must have own transport What's on offer? Monday - Friday 8am - 5pm, 2pm finish on Friday 33 days holiday including bank holidays Job ID: 7526
Role: IT Desktop Support Engineer Sector: Education Group Location: West London - Fully Onsite Package: Up-to £32,000, 40 Days' Annual Leave, 24% Pension Overview: An Education Group based in West London is growing its IT team to manage the increasing volume of users, tickets, project work, and more! This role provides a brilliant opportunity to work with cloud platforms, applications, servers, desktops, network equipment, deployment tools, and much more Benefits: 40 Days' Annual Leave /Formal Training / 24% Pension / Career Progression / Flexible Hours Key Responsibilities: Provide technical support to end-users, including troubleshooting hardware and software issues. Install, configure, and maintain Windows OS (Windows 10 & 11) Office 365 administration - User account setups & support, licencing, on/off boarding User administration through Active Directory and Group Policy Set up and maintain printers, scanners, and other peripheral devices. Manage and support mobile devices (e.g., tablets, laptops) within the organization. Deploy and manage applications using Intune/Endpoint Manager and SCCM Collaborate with IT team members to implement new technologies and solutions. Document support activities, including resolutions and troubleshooting steps. Assist with basic network support tasks, including connectivity issues and network troubleshooting. Requirements: Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience). Proven experience in desktop support or a similar role. Strong knowledge of Windows operating systems (Windows 10/11) and Office 365 applications. Experience with hardware setups, including desktops, laptops, printers, and peripherals. Basic understanding of networking concepts and protocols. Familiarity with mobile device management (MDM) solutions, for eg., Intune or AutoPilot Ability to troubleshoot technical issues and provide timely resolutions. Excellent communication and interpersonal skills. Ability to work independently and collaboratively in a team environment. Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or similar are a plus. HOW TO APPLY: Click appply ASAP to be considered for interviews Interviews are being held as of 09/04/24 In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 19, 2024
Full time
Role: IT Desktop Support Engineer Sector: Education Group Location: West London - Fully Onsite Package: Up-to £32,000, 40 Days' Annual Leave, 24% Pension Overview: An Education Group based in West London is growing its IT team to manage the increasing volume of users, tickets, project work, and more! This role provides a brilliant opportunity to work with cloud platforms, applications, servers, desktops, network equipment, deployment tools, and much more Benefits: 40 Days' Annual Leave /Formal Training / 24% Pension / Career Progression / Flexible Hours Key Responsibilities: Provide technical support to end-users, including troubleshooting hardware and software issues. Install, configure, and maintain Windows OS (Windows 10 & 11) Office 365 administration - User account setups & support, licencing, on/off boarding User administration through Active Directory and Group Policy Set up and maintain printers, scanners, and other peripheral devices. Manage and support mobile devices (e.g., tablets, laptops) within the organization. Deploy and manage applications using Intune/Endpoint Manager and SCCM Collaborate with IT team members to implement new technologies and solutions. Document support activities, including resolutions and troubleshooting steps. Assist with basic network support tasks, including connectivity issues and network troubleshooting. Requirements: Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience). Proven experience in desktop support or a similar role. Strong knowledge of Windows operating systems (Windows 10/11) and Office 365 applications. Experience with hardware setups, including desktops, laptops, printers, and peripherals. Basic understanding of networking concepts and protocols. Familiarity with mobile device management (MDM) solutions, for eg., Intune or AutoPilot Ability to troubleshoot technical issues and provide timely resolutions. Excellent communication and interpersonal skills. Ability to work independently and collaboratively in a team environment. Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or similar are a plus. HOW TO APPLY: Click appply ASAP to be considered for interviews Interviews are being held as of 09/04/24 In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Our Client is a leading provider of IT-managed services, onsite support, and field engineering to the Education sector with a growing portfolio of public and private schools, multi-academy trusts, colleges, and universities. Following continued growth, contract wins, and a number of new build school projects in the pipeline they are looking to hire a Senior IT Technician. As Senior IT Technician you will be responsible for providing senior technical support to staff and students, managing the school's IT infrastructure, networks, and ensuring the security and integrity of IT systems and data. You will also mentor onsite technicians and technical account managers, fostering their development and ensuring efficient IT operations. This role involves roaming and frequent travel across the UK to oversee and visit various customer sites including Salisbury, Stevenage, Horndean, and London. This may involve occasional travel with the potential for overnight stays. However, such overnight stays will be infrequent. Responsibilities Ensure Managed Service Schools' infrastructure is operating smoothly Standardising school setups including Veeam, SCCM, Aruba, Password Policies, etc. Identify and report improvements and opportunities to Service Manager (SM)/Technical Account Manager (TAM) Assist in technical audit reviews for new clients and existing where required Provide technical assistance/information as requested in order to provide quotes for new equipment/projects Create and maintain documentation such as SoW, Disaster Recovery plans, etc. Creating procedures and user guides for technicians such as Templates for frequent tasks, IP addressing, change control, etc. Monitor skill levels of onsite technicians Ensure onsite technicians are trained in the use of the Business Management System and are able to access internal resources required for their job Oversee implementation of new software and hardware Liaise with 3rd party service or software providers Attend review meetings as required Regular visits to schools to Review tickets, discuss any issues raised by on-site technicians, assess technician workload, and provide support and advice to technicians where required Attend School Health and Safety, Safeguarding, and Security training, and adhere to procedures, and provide report anything that is cause for concern to the school contact and Service Manager Assist with general helpdesk role when required Skills and Experience Experience in an educational environment Microsoft Desktop Operating Systems Virtualisation through Hyper-V configuration and troubleshooting, VMWare configuration and troubleshooting, and SAN including SAS and iSCSI connectivity Networking experience through Wired and wireless networks configuration and troubleshooting, RADIUS/NPS, VLAN management, VPN management, and Firewall policy Microsoft Office 365, Azure, and Exchange Active Directory & Group Policy SCCM/MDT/WDS Backup/Restore such as Veeam B&R including cloud Internet filtering by filtering policies, HTTPS inspection, safeguarding reporting, and proxy authentication Advanced Troubleshooting through server and client OS, physical and virtual servers, hardware, software, and complex network issues Location: Winchester, Hampshire + Travel Term: Full-Time, Permanent Salary: £35,000 - £40,000 per annum Benefits: Annual bonus, 23 days paid holidays, holiday buyback scheme, health, and life insurance, great pension, paid overtime, paid training, and development, paid travel expenses and more! Do not let this opportunity pass you by, which could be the catalyst to your career offering fantastic prospects. Please forward your CV details for immediate consideration and interview.
Apr 19, 2024
Full time
Our Client is a leading provider of IT-managed services, onsite support, and field engineering to the Education sector with a growing portfolio of public and private schools, multi-academy trusts, colleges, and universities. Following continued growth, contract wins, and a number of new build school projects in the pipeline they are looking to hire a Senior IT Technician. As Senior IT Technician you will be responsible for providing senior technical support to staff and students, managing the school's IT infrastructure, networks, and ensuring the security and integrity of IT systems and data. You will also mentor onsite technicians and technical account managers, fostering their development and ensuring efficient IT operations. This role involves roaming and frequent travel across the UK to oversee and visit various customer sites including Salisbury, Stevenage, Horndean, and London. This may involve occasional travel with the potential for overnight stays. However, such overnight stays will be infrequent. Responsibilities Ensure Managed Service Schools' infrastructure is operating smoothly Standardising school setups including Veeam, SCCM, Aruba, Password Policies, etc. Identify and report improvements and opportunities to Service Manager (SM)/Technical Account Manager (TAM) Assist in technical audit reviews for new clients and existing where required Provide technical assistance/information as requested in order to provide quotes for new equipment/projects Create and maintain documentation such as SoW, Disaster Recovery plans, etc. Creating procedures and user guides for technicians such as Templates for frequent tasks, IP addressing, change control, etc. Monitor skill levels of onsite technicians Ensure onsite technicians are trained in the use of the Business Management System and are able to access internal resources required for their job Oversee implementation of new software and hardware Liaise with 3rd party service or software providers Attend review meetings as required Regular visits to schools to Review tickets, discuss any issues raised by on-site technicians, assess technician workload, and provide support and advice to technicians where required Attend School Health and Safety, Safeguarding, and Security training, and adhere to procedures, and provide report anything that is cause for concern to the school contact and Service Manager Assist with general helpdesk role when required Skills and Experience Experience in an educational environment Microsoft Desktop Operating Systems Virtualisation through Hyper-V configuration and troubleshooting, VMWare configuration and troubleshooting, and SAN including SAS and iSCSI connectivity Networking experience through Wired and wireless networks configuration and troubleshooting, RADIUS/NPS, VLAN management, VPN management, and Firewall policy Microsoft Office 365, Azure, and Exchange Active Directory & Group Policy SCCM/MDT/WDS Backup/Restore such as Veeam B&R including cloud Internet filtering by filtering policies, HTTPS inspection, safeguarding reporting, and proxy authentication Advanced Troubleshooting through server and client OS, physical and virtual servers, hardware, software, and complex network issues Location: Winchester, Hampshire + Travel Term: Full-Time, Permanent Salary: £35,000 - £40,000 per annum Benefits: Annual bonus, 23 days paid holidays, holiday buyback scheme, health, and life insurance, great pension, paid overtime, paid training, and development, paid travel expenses and more! Do not let this opportunity pass you by, which could be the catalyst to your career offering fantastic prospects. Please forward your CV details for immediate consideration and interview.
Please note this role does not offer sponsorship. Job Description: IT Technical Support Analyst Oxford Full Time If you have previously applied for this position, please don't apply. About our team Our company is a leading helicopter manufacturer and operates from Oxford, serving as Britain's civil helicopter hub. We offer extensive expertise in helicopter sales, bespoke completions, maintenance, and spares support. Our in-house engineering capabilities encompass design, customisation, installation, flight-testing, and certification, alongside technical support, maintenance, training, and spares supply for both civil and military applications. Description/Overall Purpose of the Job As an IT Technical Support Analyst, you will be responsible for performing first-line technical activities related to the installation and support of computer and associated equipment, ensuring seamless operations within the company with minimal disruptions. You will serve as the primary point of contact for all help desk requests and incidents. Main Responsibilities - Providing face-to-face, telephone, and email support. - Purchasing, configuring, installing, and maintaining desktop and laptop PCs. - Supporting telephone systems and configuring telephone handsets. - Assisting with audiovisual equipment, projectors, and video conference facilities. - Managing issue resolution, problem-solving, service requests, and changes through the help desk tool. - Conducting audits of computers to ensure software authorisation and licensing compliance. - Maintaining an inventory/database of IT hardware and software. - Liaising with third-party IT support companies and vendors. - Providing support to other offices as required. - Undertaking any other IM or IM Admin related tasks. - Adhering to defined standards and procedures. Knowledge and Skills Essential - Strong expertise in supporting Windows-based PCs and servers. - Previous experience in a first-line support role. - Proficiency in Windows Desktop (Enterprise), MS Office & MS Products, and Google G-Suite. Desirable - Familiarity with Windows Server, MS Exchange, Firewalls (Checkpoint, PALO ALTO), Active Directory, Networking, Telephony, IT Security, Vitalisation (VMware), MDM Platforms, and Mobile Phone Support (iOS & Android). Education, Qualifications, or Training Essential - A qualification in IT (A+ or MCSE). - Proven experience in a technical support environment. - Ability to obtain SC Clearance. Desirable - Degree in computer science or related field. - Working knowledge of other IT operating systems. - Experience in a secure environment. About You - Ability to work independently. - Proficient in troubleshooting and problem resolution. - Strong written and verbal communication skills. - Additional Requirements - Must be eligible for DBS Security Clearance and SC Clearance. - Applicants must meet all requirements of Export Compliance Regulations. Data Protection By submitting your CV or application, you consent to us using and storing information about you for monitoring purposes related to your application or future employment. This information will only be used by us. We are committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation, or religious belief. This job requires awareness of potential compliance risks and a commitment to acting with integrity as the foundation for our company's success, reputation, and sustainable growth.
Apr 19, 2024
Full time
Please note this role does not offer sponsorship. Job Description: IT Technical Support Analyst Oxford Full Time If you have previously applied for this position, please don't apply. About our team Our company is a leading helicopter manufacturer and operates from Oxford, serving as Britain's civil helicopter hub. We offer extensive expertise in helicopter sales, bespoke completions, maintenance, and spares support. Our in-house engineering capabilities encompass design, customisation, installation, flight-testing, and certification, alongside technical support, maintenance, training, and spares supply for both civil and military applications. Description/Overall Purpose of the Job As an IT Technical Support Analyst, you will be responsible for performing first-line technical activities related to the installation and support of computer and associated equipment, ensuring seamless operations within the company with minimal disruptions. You will serve as the primary point of contact for all help desk requests and incidents. Main Responsibilities - Providing face-to-face, telephone, and email support. - Purchasing, configuring, installing, and maintaining desktop and laptop PCs. - Supporting telephone systems and configuring telephone handsets. - Assisting with audiovisual equipment, projectors, and video conference facilities. - Managing issue resolution, problem-solving, service requests, and changes through the help desk tool. - Conducting audits of computers to ensure software authorisation and licensing compliance. - Maintaining an inventory/database of IT hardware and software. - Liaising with third-party IT support companies and vendors. - Providing support to other offices as required. - Undertaking any other IM or IM Admin related tasks. - Adhering to defined standards and procedures. Knowledge and Skills Essential - Strong expertise in supporting Windows-based PCs and servers. - Previous experience in a first-line support role. - Proficiency in Windows Desktop (Enterprise), MS Office & MS Products, and Google G-Suite. Desirable - Familiarity with Windows Server, MS Exchange, Firewalls (Checkpoint, PALO ALTO), Active Directory, Networking, Telephony, IT Security, Vitalisation (VMware), MDM Platforms, and Mobile Phone Support (iOS & Android). Education, Qualifications, or Training Essential - A qualification in IT (A+ or MCSE). - Proven experience in a technical support environment. - Ability to obtain SC Clearance. Desirable - Degree in computer science or related field. - Working knowledge of other IT operating systems. - Experience in a secure environment. About You - Ability to work independently. - Proficient in troubleshooting and problem resolution. - Strong written and verbal communication skills. - Additional Requirements - Must be eligible for DBS Security Clearance and SC Clearance. - Applicants must meet all requirements of Export Compliance Regulations. Data Protection By submitting your CV or application, you consent to us using and storing information about you for monitoring purposes related to your application or future employment. This information will only be used by us. We are committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation, or religious belief. This job requires awareness of potential compliance risks and a commitment to acting with integrity as the foundation for our company's success, reputation, and sustainable growth.
Job Title IT Field Engineer ENHANCED DBS is preferred but not essential for this role Contract details Field Based (Primarily Wales) Up To £230 p/day inside IR35 3 Month Initial Contract Willingness to travel and stay overnight if necessary (Expenses are covered) Description As an IT Field Engineer, you will play a pivotal role in ensuring the smooth operations of our client's IT infrastructure. You will be responsible for providing on-site technical support, fixing hardware and network issues, and dealing with major incidents across various locations. This role demands a blend of technical expertise, problem-solving skills, and excellent customer service to meet the IT needs across our clients' sites. These are predominantly in South Wales; however, there are also sites in other locations in the UK. You will need to have a strong background in troubleshooting and know how to effectively escalate issues if they arise. You will be expected to have most, if not all, of the following experience: Proven and demonstrable software and hardware troubleshooting skills, experience in a Support role Microsoft Windows 7 and 10 Operating Systems - Deployment, configuration and support Experience with the Office 365 Windows Server Support and Domain management Microsoft SCCM Experience in Virtual Server Management, Networking, DNS Excellent customer-facing experience and strong communication skills
Apr 19, 2024
Full time
Job Title IT Field Engineer ENHANCED DBS is preferred but not essential for this role Contract details Field Based (Primarily Wales) Up To £230 p/day inside IR35 3 Month Initial Contract Willingness to travel and stay overnight if necessary (Expenses are covered) Description As an IT Field Engineer, you will play a pivotal role in ensuring the smooth operations of our client's IT infrastructure. You will be responsible for providing on-site technical support, fixing hardware and network issues, and dealing with major incidents across various locations. This role demands a blend of technical expertise, problem-solving skills, and excellent customer service to meet the IT needs across our clients' sites. These are predominantly in South Wales; however, there are also sites in other locations in the UK. You will need to have a strong background in troubleshooting and know how to effectively escalate issues if they arise. You will be expected to have most, if not all, of the following experience: Proven and demonstrable software and hardware troubleshooting skills, experience in a Support role Microsoft Windows 7 and 10 Operating Systems - Deployment, configuration and support Experience with the Office 365 Windows Server Support and Domain management Microsoft SCCM Experience in Virtual Server Management, Networking, DNS Excellent customer-facing experience and strong communication skills
Our Client is a leading provider of IT-managed services, onsite support, and field engineering within the Education sector with a growing customer portfolio. As a result, they are looking to hire a number of IT Support Technician to assist clients over the phone and in person. As an IT Support Technician, you will be responsible for maintaining and troubleshooting IT systems and equipment in a school setting. You will form part of the Managed Services Department providing 1st and 2nd line telephone and on-site support services. Your key responsibility is to provide technical support to the IT systems and utilise the Helpdesk System to manage all tickets and requests following these through to resolution. You will be working in an Innovative Environment with our client looking for candidates who want to contribute to an organisation and structure where you can make an impact, have your voice heard, be ambitious to step up to dynamic challenges, and be accountable for your results. Responsibilities Provide 1st and 2nd line on-site technical support Ensure the IT needs of the Customer are met in relation to teaching, learning, and administration Provide regular reports to the Service Manager / Virtual Network Manager Ensure equipment is installed and ready for use by end-user e.g., PCs, Laptops, Projectors, AV Equipment, Digital Signage, Printers Ensure IT-related services and security systems are working, up to date, and ready for use by staff and pupils e.g., applications, Parent Portals, CCTV, User Permissions and Access, Filtering, Anti-Virus alerts, Websites/Intranet, BYOD, MDM, Back-Ups Troubleshoot, resolve, or escalate on-site issues with all relevant information Restore Data, reimage devices, and find missing or updated drivers where required Hardware repair and replacement Ensure monitoring alerts are investigated and where required logged on the Helpdesk Liaise with third-party software and service providers where required Respond to all tickets within SLA Maintain customer IT records such as Inventory, Password Records, Stock Control, Change Control Records, Active Directory User Accounts, E-mail Account provision, and Door Entry/Signing in System User Records Skills and Experience Worked within an educational environment or a Managed Service Provider (MSP) Microsoft Desktop Operating Systems Experience in Microsoft Office 365, Azure, and Exchange Online Skilled in software, hardware, and network troubleshooting Ability to observe proper verbal and written communication Experience in iOS device deployment Virtualisation Experience - Hyper-V, VMWare Location: Horndean, Hampshire Salary: £25,000 - £30,000 Status: Full-Time, Permanent Benefits: Annual bonus, 23 days holiday, holiday buyback scheme, health, and life insurance, great pension, paid overtime, paid training and development, and more! If you are an IT Support Technician with experience working as a 1st and 2nd Line Support, IT Engineer, ICT Technician, Technical Support, Helpdesk Support, or Service Desk, we encourage you to apply for this exciting opportunity. Do not let this opportunity pass you by it could be the catalyst to your IT career offering fantastic prospects and well-paid positions. Please forward CV details for immediate consideration and interview.
Apr 19, 2024
Full time
Our Client is a leading provider of IT-managed services, onsite support, and field engineering within the Education sector with a growing customer portfolio. As a result, they are looking to hire a number of IT Support Technician to assist clients over the phone and in person. As an IT Support Technician, you will be responsible for maintaining and troubleshooting IT systems and equipment in a school setting. You will form part of the Managed Services Department providing 1st and 2nd line telephone and on-site support services. Your key responsibility is to provide technical support to the IT systems and utilise the Helpdesk System to manage all tickets and requests following these through to resolution. You will be working in an Innovative Environment with our client looking for candidates who want to contribute to an organisation and structure where you can make an impact, have your voice heard, be ambitious to step up to dynamic challenges, and be accountable for your results. Responsibilities Provide 1st and 2nd line on-site technical support Ensure the IT needs of the Customer are met in relation to teaching, learning, and administration Provide regular reports to the Service Manager / Virtual Network Manager Ensure equipment is installed and ready for use by end-user e.g., PCs, Laptops, Projectors, AV Equipment, Digital Signage, Printers Ensure IT-related services and security systems are working, up to date, and ready for use by staff and pupils e.g., applications, Parent Portals, CCTV, User Permissions and Access, Filtering, Anti-Virus alerts, Websites/Intranet, BYOD, MDM, Back-Ups Troubleshoot, resolve, or escalate on-site issues with all relevant information Restore Data, reimage devices, and find missing or updated drivers where required Hardware repair and replacement Ensure monitoring alerts are investigated and where required logged on the Helpdesk Liaise with third-party software and service providers where required Respond to all tickets within SLA Maintain customer IT records such as Inventory, Password Records, Stock Control, Change Control Records, Active Directory User Accounts, E-mail Account provision, and Door Entry/Signing in System User Records Skills and Experience Worked within an educational environment or a Managed Service Provider (MSP) Microsoft Desktop Operating Systems Experience in Microsoft Office 365, Azure, and Exchange Online Skilled in software, hardware, and network troubleshooting Ability to observe proper verbal and written communication Experience in iOS device deployment Virtualisation Experience - Hyper-V, VMWare Location: Horndean, Hampshire Salary: £25,000 - £30,000 Status: Full-Time, Permanent Benefits: Annual bonus, 23 days holiday, holiday buyback scheme, health, and life insurance, great pension, paid overtime, paid training and development, and more! If you are an IT Support Technician with experience working as a 1st and 2nd Line Support, IT Engineer, ICT Technician, Technical Support, Helpdesk Support, or Service Desk, we encourage you to apply for this exciting opportunity. Do not let this opportunity pass you by it could be the catalyst to your IT career offering fantastic prospects and well-paid positions. Please forward CV details for immediate consideration and interview.
At Amber Labs, we are a cutting-edge UK and European technology consultancy that prioritises empowering autonomy, promoting experimentation, and facilitating rapid learning to provide exceptional value to our clients. Our company culture is centred around collaboration, where all colleagues, regardless of their role, work together to minimise risk and shorten delivery times. Our team consists of highly-skilled cross-functional consultants, analysts, and support staff. ROLE: Java Developer LOCATION: Remote (UK) CLEARANCE: SC Cleared + NPVV3 (Bonus) Job Description: We are seeking a highly skilled Java Developer to join our team. The ideal candidate will have significant experience in Java development and a strong understanding of backend, frontend, data, and DevOps technologies. You will be responsible for designing, developing, and maintaining software solutions that meet the needs of our clients. Key Responsibilities: Designing and developing high-quality software solutions using Java and related technologies. Collaborating with cross-functional teams to define, design, and ship new features. Writing clean, maintainable, and efficient code. Troubleshooting and debugging issues to ensure optimal performance and reliability. Participating in code reviews to ensure code quality and consistency. Keeping up-to-date with the latest trends and best practices in software development. Requirements: Bachelor's degree in Computer Science, Engineering, or a related field. Significant experience with Java development. Proficiency in backend technologies such as Node.js, Java Spring, Python, and C#. Experience with frontend technologies such as React, Typescript, Angular, and JavaScript. Knowledge of data technologies including PostgreSQL, Microsoft SQL Server, MongoDB, and Apache Cassandra. Familiarity with DevOps tools such as AWS, Kubernetes, Azure, Jenkins, Docker, Ansible, and Terraform. Strong problem-solving skills and attention to detail. Excellent communication and collaboration skills. Ability to work effectively in a fast-paced environment. Preferred Qualifications: Master's degree in Computer Science or a related field. Experience working in an Agile/Scrum environment. Certifications in relevant technologies. Benefits: Join a rapidly expanding startup where personal growth is a part of our DNA. Benefit from a flexible work environment focused on deliverable outcomes. Receive private medical insurance through Aviva. Enjoy the benefits of a company pension plan through Nest. 25 days of annual leave plus UK bank holidays. Access Perkbox, a global employee rewards platform offering discounts, perks, and wellness resources. Participate in a generous employee referral program. A highly collaborative and collegial environment with opportunities for career advancement. Be encouraged to take bold steps and embrace a mindset of experimentation. Choose your preferred device, PC or Mac. Diversity & Inclusion: Here at Amber Labs, we are dedicated to fostering an inclusive and equitable workplace for all. Our commitment to diversity, equality, and inclusion includes: Valuing the unique experiences, perspectives, and backgrounds of all employees and creating an environment where everyone feels welcomed, respected, and valued. Prohibiting all forms of harassment, bullying, discrimination, and victimisation and promoting a culture of dignity and respect for all. Educating all new hires on our Diversity and Inclusion policies and ensuring they are aware of their rights and responsibilities to create a safe and inclusive workplace. By taking these steps, we are dedicated to building a workplace that reflects and celebrates the diversity of our employees and communities. What Happens Next? Our Talent Acquisition team will be in touch to advise you on the next steps. We have a two-stage interview process for most of our consultants. In certain cases, we may include a third and final stage, which is a conversation with the company Partners. This will only be considered if deemed necessary.
Apr 19, 2024
Full time
At Amber Labs, we are a cutting-edge UK and European technology consultancy that prioritises empowering autonomy, promoting experimentation, and facilitating rapid learning to provide exceptional value to our clients. Our company culture is centred around collaboration, where all colleagues, regardless of their role, work together to minimise risk and shorten delivery times. Our team consists of highly-skilled cross-functional consultants, analysts, and support staff. ROLE: Java Developer LOCATION: Remote (UK) CLEARANCE: SC Cleared + NPVV3 (Bonus) Job Description: We are seeking a highly skilled Java Developer to join our team. The ideal candidate will have significant experience in Java development and a strong understanding of backend, frontend, data, and DevOps technologies. You will be responsible for designing, developing, and maintaining software solutions that meet the needs of our clients. Key Responsibilities: Designing and developing high-quality software solutions using Java and related technologies. Collaborating with cross-functional teams to define, design, and ship new features. Writing clean, maintainable, and efficient code. Troubleshooting and debugging issues to ensure optimal performance and reliability. Participating in code reviews to ensure code quality and consistency. Keeping up-to-date with the latest trends and best practices in software development. Requirements: Bachelor's degree in Computer Science, Engineering, or a related field. Significant experience with Java development. Proficiency in backend technologies such as Node.js, Java Spring, Python, and C#. Experience with frontend technologies such as React, Typescript, Angular, and JavaScript. Knowledge of data technologies including PostgreSQL, Microsoft SQL Server, MongoDB, and Apache Cassandra. Familiarity with DevOps tools such as AWS, Kubernetes, Azure, Jenkins, Docker, Ansible, and Terraform. Strong problem-solving skills and attention to detail. Excellent communication and collaboration skills. Ability to work effectively in a fast-paced environment. Preferred Qualifications: Master's degree in Computer Science or a related field. Experience working in an Agile/Scrum environment. Certifications in relevant technologies. Benefits: Join a rapidly expanding startup where personal growth is a part of our DNA. Benefit from a flexible work environment focused on deliverable outcomes. Receive private medical insurance through Aviva. Enjoy the benefits of a company pension plan through Nest. 25 days of annual leave plus UK bank holidays. Access Perkbox, a global employee rewards platform offering discounts, perks, and wellness resources. Participate in a generous employee referral program. A highly collaborative and collegial environment with opportunities for career advancement. Be encouraged to take bold steps and embrace a mindset of experimentation. Choose your preferred device, PC or Mac. Diversity & Inclusion: Here at Amber Labs, we are dedicated to fostering an inclusive and equitable workplace for all. Our commitment to diversity, equality, and inclusion includes: Valuing the unique experiences, perspectives, and backgrounds of all employees and creating an environment where everyone feels welcomed, respected, and valued. Prohibiting all forms of harassment, bullying, discrimination, and victimisation and promoting a culture of dignity and respect for all. Educating all new hires on our Diversity and Inclusion policies and ensuring they are aware of their rights and responsibilities to create a safe and inclusive workplace. By taking these steps, we are dedicated to building a workplace that reflects and celebrates the diversity of our employees and communities. What Happens Next? Our Talent Acquisition team will be in touch to advise you on the next steps. We have a two-stage interview process for most of our consultants. In certain cases, we may include a third and final stage, which is a conversation with the company Partners. This will only be considered if deemed necessary.
Job Title: Infrastructure Operations Service Lead Role Type: Perm Location: Hybrid (Onsite once a fortnight) Salary: Competitive Are you a hands-on DevOps engineer fuelled by the thrill of troubleshooting and the challenge of reverse engineering? We're seeking an exceptional individual with a deep-rooted passion for unravelling complex problems and optimizing operational efficiency. As an Infrastructure Operational Service Lead, you'll be at the forefront of our dynamic team, harnessing your extensive knowledge across a spectrum of technologies to ensure our infrastructure operates seamlessly. Requirements: Proficiency in Linux, Kubernetes, Networking, Databases, Queues, Azure Cloud, and scripting automation. Strong understanding of DevOps practices and Infrastructure as Code. Experience with Application CI/CD workflows using Azure DevOps and/or Jenkins. Thorough grasp of cloud security principles, especially within the Azure environment. Familiarity with java-based microservices platforms running in containers. Responsibilities: Serve as the primary escalation point for live incidents, demonstrating poise under pressure. Identify and troubleshoot issues in live environments, employing your analytical prowess. Lead live incident meetings, effectively triaging and steering resolutions. Own and drive the resolution process for live incidents, ensuring swift restoration. Review live change requests, assessing their platform impact meticulously. Manage both technical and non-technical stakeholders adeptly, fostering collaboration. Design and implement automated solutions to streamline manual processes in our Live Service. Execute a comprehensive range of DevOps tasks, setting and enforcing standards and best practices. Efficiently manage the support rota, ensuring round-the-clock coverage. Provide mentorship and guidance to team members, fostering a culture of growth and excellence. Essential: Minimum of 12 years of experience in the field, demonstrating a track record of leadership and technical prowess. SC Clearance or eligibility to be SC Cleared. If you're ready to embark on a rewarding journey where your expertise makes a tangible impact, apply now!
Apr 19, 2024
Full time
Job Title: Infrastructure Operations Service Lead Role Type: Perm Location: Hybrid (Onsite once a fortnight) Salary: Competitive Are you a hands-on DevOps engineer fuelled by the thrill of troubleshooting and the challenge of reverse engineering? We're seeking an exceptional individual with a deep-rooted passion for unravelling complex problems and optimizing operational efficiency. As an Infrastructure Operational Service Lead, you'll be at the forefront of our dynamic team, harnessing your extensive knowledge across a spectrum of technologies to ensure our infrastructure operates seamlessly. Requirements: Proficiency in Linux, Kubernetes, Networking, Databases, Queues, Azure Cloud, and scripting automation. Strong understanding of DevOps practices and Infrastructure as Code. Experience with Application CI/CD workflows using Azure DevOps and/or Jenkins. Thorough grasp of cloud security principles, especially within the Azure environment. Familiarity with java-based microservices platforms running in containers. Responsibilities: Serve as the primary escalation point for live incidents, demonstrating poise under pressure. Identify and troubleshoot issues in live environments, employing your analytical prowess. Lead live incident meetings, effectively triaging and steering resolutions. Own and drive the resolution process for live incidents, ensuring swift restoration. Review live change requests, assessing their platform impact meticulously. Manage both technical and non-technical stakeholders adeptly, fostering collaboration. Design and implement automated solutions to streamline manual processes in our Live Service. Execute a comprehensive range of DevOps tasks, setting and enforcing standards and best practices. Efficiently manage the support rota, ensuring round-the-clock coverage. Provide mentorship and guidance to team members, fostering a culture of growth and excellence. Essential: Minimum of 12 years of experience in the field, demonstrating a track record of leadership and technical prowess. SC Clearance or eligibility to be SC Cleared. If you're ready to embark on a rewarding journey where your expertise makes a tangible impact, apply now!
R ole: Software Engineer (Senior) Location: Central London (Remote) Salary: 40,000 - 55,000 My client is seeking a skilled software engineer with a solid foundation in both C# and AWS. This position offers the opportunity to work in two highly coveted industries: Gaming and Blockchain Services. In this role, you will collaborate closely with the technical director and multiple senior developers. Your primary responsibilities will include developing back-end services and assisting in the management of infrastructure servers on a daily basis. Required Skills/Qualifications: Bachelor's or Master's Degree in Computer Science or a related field. Strong grasp of C# programming language. Comprehensive understanding of Networking, API Structure, and Optimization principles. Extensive knowledge and proficiency in AWS technologies (DynamoDB, RDS, Cloudfront). Proficiency in front-end development, with expertise in JavaScript, TypeScript, or Svelte. Familiarity with Blazor is advantageous. Analytical experience, particularly with databases like PostgreSQL, MySQL, etc., is beneficial= Key Responsibilities: Development of features for platform related products. Designing and implementing features for platform-related products. Providing integration support for platform features within products. Creating support tools for the platform to effectively utilize data and functions in a user-friendly manner. Regular maintenance and enhancement of the platform's codebase. Scaling up development capacity for the platform team. If you are interested in finding out more, please APPLY & get in touch with Edward Technology on (phone number removed) or email .
Apr 19, 2024
Full time
R ole: Software Engineer (Senior) Location: Central London (Remote) Salary: 40,000 - 55,000 My client is seeking a skilled software engineer with a solid foundation in both C# and AWS. This position offers the opportunity to work in two highly coveted industries: Gaming and Blockchain Services. In this role, you will collaborate closely with the technical director and multiple senior developers. Your primary responsibilities will include developing back-end services and assisting in the management of infrastructure servers on a daily basis. Required Skills/Qualifications: Bachelor's or Master's Degree in Computer Science or a related field. Strong grasp of C# programming language. Comprehensive understanding of Networking, API Structure, and Optimization principles. Extensive knowledge and proficiency in AWS technologies (DynamoDB, RDS, Cloudfront). Proficiency in front-end development, with expertise in JavaScript, TypeScript, or Svelte. Familiarity with Blazor is advantageous. Analytical experience, particularly with databases like PostgreSQL, MySQL, etc., is beneficial= Key Responsibilities: Development of features for platform related products. Designing and implementing features for platform-related products. Providing integration support for platform features within products. Creating support tools for the platform to effectively utilize data and functions in a user-friendly manner. Regular maintenance and enhancement of the platform's codebase. Scaling up development capacity for the platform team. If you are interested in finding out more, please APPLY & get in touch with Edward Technology on (phone number removed) or email .
My market leading Client is urgently recruiting for a skilled IT Desktop Support Engineer to join their team on a 6-month contract basis. The successful candidate will be responsible for providing first and second-line support for desktop hardware, peripherals, printers, and telecom facilities. Additionally, they will be involved in the relocation and installation of IT equipment during office moves, as well as the delivery and support of desktop applications. Provide first and second-line support for desktop hardware, including PCs, laptops, peripheral equipment, printers, and telecom facilities. Relocate and install IT equipment during office moves, ensuring minimal disruption to operations. Deliver and support desktop applications, troubleshooting issues and providing guidance to end-users. Utilise Windows Autopilot as a modern OS Deployment solution, with a strong understanding of the mechanics and processes for developing end-to-end provisioning processes through MS Intune. Manage images, software development, and patching within Windows and Mac OS environments. Collaborate with cross-functional teams to identify and implement improvements to IT infrastructure and processes. Maintain accurate documentation and records of support activities and configurations. Requirements: Proven experience in providing first and second-line support for desktop hardware and applications. Familiarity with Windows Autopilot and MS Intune for OS deployment and provisioning processes. Strong understanding of Windows and Mac OS environments. Excellent troubleshooting and problem-solving skills. Ability to work independently and collaboratively in a fast-paced environment. Strong communication and interpersonal skills. Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus. Bachelor's degree in Computer Science, Information Technology, or related field preferred. Please send an up to date CV for an immediate response and more information on a fantastic role with truly great Client.
Apr 19, 2024
Contractor
My market leading Client is urgently recruiting for a skilled IT Desktop Support Engineer to join their team on a 6-month contract basis. The successful candidate will be responsible for providing first and second-line support for desktop hardware, peripherals, printers, and telecom facilities. Additionally, they will be involved in the relocation and installation of IT equipment during office moves, as well as the delivery and support of desktop applications. Provide first and second-line support for desktop hardware, including PCs, laptops, peripheral equipment, printers, and telecom facilities. Relocate and install IT equipment during office moves, ensuring minimal disruption to operations. Deliver and support desktop applications, troubleshooting issues and providing guidance to end-users. Utilise Windows Autopilot as a modern OS Deployment solution, with a strong understanding of the mechanics and processes for developing end-to-end provisioning processes through MS Intune. Manage images, software development, and patching within Windows and Mac OS environments. Collaborate with cross-functional teams to identify and implement improvements to IT infrastructure and processes. Maintain accurate documentation and records of support activities and configurations. Requirements: Proven experience in providing first and second-line support for desktop hardware and applications. Familiarity with Windows Autopilot and MS Intune for OS deployment and provisioning processes. Strong understanding of Windows and Mac OS environments. Excellent troubleshooting and problem-solving skills. Ability to work independently and collaboratively in a fast-paced environment. Strong communication and interpersonal skills. Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus. Bachelor's degree in Computer Science, Information Technology, or related field preferred. Please send an up to date CV for an immediate response and more information on a fantastic role with truly great Client.
Technical Services Manager Sheffield Up to 45K (DOE) + Company Car This is a great opportunity for an ambitious IT professional to help elevate our clients Sheffield based business by identifying opportunities to enhance system efficiencies and drive technical advancement. The Technical Services Manager will play a crucial role in leading the IT department to deliver high-quality technical support services to clients. This role requires strong leadership skills, technical expertise, and a customer-centric approach to service delivery. Key responsibilities and day to day duties include: Oversee the day to day operations of the IT department, including ticket management and prioritization as well as resolution. Manage a small, but growing team of IT Engineers supporting them with their professional development (1-2-1's, training and any escalations) Develop and implement policies for best practise ensuring that these are adhered to by the team in order to improve efficiency. Maintain strong relationships with key stakeholders in the organisation, providing updates on the department, ideas to further develop the IT team and managing costs and budgets as well as any ongoing projects. Managing and maintaining the internal infrastructure (Network/ VPN systems/ Virtual machines and servers) In order to be successful at shortlisting stage you must have a minimum of 2 years managing an IT team/ department and 3+ years hands on technical experience with the likes of Windows operating systems and cloud technologies (Azure/ VMware/ Hyper V) Company benefits include: Flexible working options Enhanced maternity/ paternity pay Company Car Bonus scheme Company pension Health and Wellbeing programme Apply now! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 19, 2024
Full time
Technical Services Manager Sheffield Up to 45K (DOE) + Company Car This is a great opportunity for an ambitious IT professional to help elevate our clients Sheffield based business by identifying opportunities to enhance system efficiencies and drive technical advancement. The Technical Services Manager will play a crucial role in leading the IT department to deliver high-quality technical support services to clients. This role requires strong leadership skills, technical expertise, and a customer-centric approach to service delivery. Key responsibilities and day to day duties include: Oversee the day to day operations of the IT department, including ticket management and prioritization as well as resolution. Manage a small, but growing team of IT Engineers supporting them with their professional development (1-2-1's, training and any escalations) Develop and implement policies for best practise ensuring that these are adhered to by the team in order to improve efficiency. Maintain strong relationships with key stakeholders in the organisation, providing updates on the department, ideas to further develop the IT team and managing costs and budgets as well as any ongoing projects. Managing and maintaining the internal infrastructure (Network/ VPN systems/ Virtual machines and servers) In order to be successful at shortlisting stage you must have a minimum of 2 years managing an IT team/ department and 3+ years hands on technical experience with the likes of Windows operating systems and cloud technologies (Azure/ VMware/ Hyper V) Company benefits include: Flexible working options Enhanced maternity/ paternity pay Company Car Bonus scheme Company pension Health and Wellbeing programme Apply now! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.