Role : ServiceNow GRC Architect Location: London The company: Wipro is an exciting organisation to work for. We ranked as a "Top Employer" as part of the Top Employer Institute annual listings. We were assessed on several key HR practices including Diversity and Inclusion. This is accompanied by exciting business growth in the last six-quarters. The Role: As a ServiceNow Technical Lead / Solution Architect operating across the enterprise within the capability team, you will be responsible for leading scoping, design, development, and implementation activities across client projects to deliver world class ServiceNow-based solutions. You must analyse new business requirements and their correct technical implementation solutions using industry best practices. You will work closely with client engagement leads, ServiceNow architects, connected service teams, project managers, business analysts, developers, and testers to guide the design through to implementation and beyond whilst ensuring company risk and quality standards are adhered to. Responsibilities: Lead the technical delivery of projects based on the ServiceNow platform: • Define technical solutions (at an architectural and design level of detail) • Provide technical leadership and mentoring to junior architects and offshore development teams • Deliver compelling solution demonstrations across the ServiceNow platform • Design and deliver technical integrations between ServiceNow, client IT and business services • Hands-on experience in the new UI ServiceNow has brought into the platform, like, Workspace, Generative AI, MS Office integration, Self Service Portal etc. • Good experience in integrating ServiceNow platform apps with external systems like SAP, Workday, Coupa, or any other GRC tools like Archer, and MetricStream. • Assist development teams in resolving complex technical issues through all stages of the project lifecycle. • The continuous growth of knowledge around the ServiceNow platform through certifications, internal/external webinars, case studies, training, community, and other resources. • Ability to establish deep and lasting relationships with clients and team members to enhance the reputation of the company as an advisor of choice • Support the ServiceNow presales opportunity lifecycle • Build constructive, working relationships with companies' global network of ServiceNow resources • Contribute to the development of companies ServiceNow product roadmap. • Ensure the project delivery team complies with companies' solution architecture standards and frameworks • Operate as a member of the wider company's community, sharing knowledge across functions and building your network within the firm. Required Skills & Experience: • Proven experience in consulting / professional services and technical delivery. • A proven track record of delivering complex technology projects on the ServiceNow platform on time and budget as a Solution Architect. • Experience in leading offshore development teams and working with engagement leads, project managers and business analysts to deliver enterprise wide ServiceNow solutions. • Certified ServiceNow System Administrator. • Certified Implementation Specialist in at least 1 product suite ( Risk and Compliance, SecOps , HRSD). • Certified in ITIL Foundation (v3 or v4). • Strong expertise in scripting on the ServiceNow platform using JavaScript, CSS, and Angular JS: Flows, Business Rules, Client Scripts, UI Actions, Widgets and UI Pages. • Deep understanding of the key technologies relevant to the ServiceNow integration solutions including Integration Hub, SSO, Web Services, LDAP, JDBC, etc. • Experience with delivering solutions in complex client environments. • Understanding of common business analysis techniques and approaches. • Experience with agile and traditional software and project methodologies. • Able to communicate with impact, in a way that is open, honest, consistent, and clear to influence and align stakeholders around a proposed approach. • Strong negotiator, influencer, and team player, used to managing multiple stakeholders in demanding time-critical situations. • Strong drive and resilience to overcome challenges or setbacks to achieve your team/project/client goals. • Passionate about areas of expertise, managing your development by learning continuously from experience and seeking out development opportunities. Benefits: You will receive a competitive salary, a generous benefits package, training, and development, as well as an exciting career within a fast paced and dynamic business. The benefits include; Contributory pension Extra holiday purchase Life insurance policy Private medical insurance Equal Opportunities: Wipro is an advocate for positive change and conscious inclusion. As a global employer, we strive to create a diverse Wipro family by remaining committed to the development of our culture, diversity, equality, and inclusion in the workplace. All applicants welcome. GRC Consulting
Apr 18, 2024
Full time
Role : ServiceNow GRC Architect Location: London The company: Wipro is an exciting organisation to work for. We ranked as a "Top Employer" as part of the Top Employer Institute annual listings. We were assessed on several key HR practices including Diversity and Inclusion. This is accompanied by exciting business growth in the last six-quarters. The Role: As a ServiceNow Technical Lead / Solution Architect operating across the enterprise within the capability team, you will be responsible for leading scoping, design, development, and implementation activities across client projects to deliver world class ServiceNow-based solutions. You must analyse new business requirements and their correct technical implementation solutions using industry best practices. You will work closely with client engagement leads, ServiceNow architects, connected service teams, project managers, business analysts, developers, and testers to guide the design through to implementation and beyond whilst ensuring company risk and quality standards are adhered to. Responsibilities: Lead the technical delivery of projects based on the ServiceNow platform: • Define technical solutions (at an architectural and design level of detail) • Provide technical leadership and mentoring to junior architects and offshore development teams • Deliver compelling solution demonstrations across the ServiceNow platform • Design and deliver technical integrations between ServiceNow, client IT and business services • Hands-on experience in the new UI ServiceNow has brought into the platform, like, Workspace, Generative AI, MS Office integration, Self Service Portal etc. • Good experience in integrating ServiceNow platform apps with external systems like SAP, Workday, Coupa, or any other GRC tools like Archer, and MetricStream. • Assist development teams in resolving complex technical issues through all stages of the project lifecycle. • The continuous growth of knowledge around the ServiceNow platform through certifications, internal/external webinars, case studies, training, community, and other resources. • Ability to establish deep and lasting relationships with clients and team members to enhance the reputation of the company as an advisor of choice • Support the ServiceNow presales opportunity lifecycle • Build constructive, working relationships with companies' global network of ServiceNow resources • Contribute to the development of companies ServiceNow product roadmap. • Ensure the project delivery team complies with companies' solution architecture standards and frameworks • Operate as a member of the wider company's community, sharing knowledge across functions and building your network within the firm. Required Skills & Experience: • Proven experience in consulting / professional services and technical delivery. • A proven track record of delivering complex technology projects on the ServiceNow platform on time and budget as a Solution Architect. • Experience in leading offshore development teams and working with engagement leads, project managers and business analysts to deliver enterprise wide ServiceNow solutions. • Certified ServiceNow System Administrator. • Certified Implementation Specialist in at least 1 product suite ( Risk and Compliance, SecOps , HRSD). • Certified in ITIL Foundation (v3 or v4). • Strong expertise in scripting on the ServiceNow platform using JavaScript, CSS, and Angular JS: Flows, Business Rules, Client Scripts, UI Actions, Widgets and UI Pages. • Deep understanding of the key technologies relevant to the ServiceNow integration solutions including Integration Hub, SSO, Web Services, LDAP, JDBC, etc. • Experience with delivering solutions in complex client environments. • Understanding of common business analysis techniques and approaches. • Experience with agile and traditional software and project methodologies. • Able to communicate with impact, in a way that is open, honest, consistent, and clear to influence and align stakeholders around a proposed approach. • Strong negotiator, influencer, and team player, used to managing multiple stakeholders in demanding time-critical situations. • Strong drive and resilience to overcome challenges or setbacks to achieve your team/project/client goals. • Passionate about areas of expertise, managing your development by learning continuously from experience and seeking out development opportunities. Benefits: You will receive a competitive salary, a generous benefits package, training, and development, as well as an exciting career within a fast paced and dynamic business. The benefits include; Contributory pension Extra holiday purchase Life insurance policy Private medical insurance Equal Opportunities: Wipro is an advocate for positive change and conscious inclusion. As a global employer, we strive to create a diverse Wipro family by remaining committed to the development of our culture, diversity, equality, and inclusion in the workplace. All applicants welcome. GRC Consulting
Senior Application Support Analyst Perm - Excellent salary plus great benefits - London - 3 days a week on-site The Role: One of our global finance clients is seeking a Senior Application Support Analyst to join their EMEA Technology team, supporting their key trading applications. Key Responsibilities: Deliver technical lead production support and upkeep for various applications, encompassing project-related tasks. Assume technical leadership responsibilities as needed for the Application Support Team. Be accountable for incidents and issues escalated to the team, owning the problem through to resolution. Collaborate with stakeholders across the organisation, enhancing issue identification and resolution processes. Champion change initiatives and challenge existing practices to drive constant improvement. Analyse, assess and promote conceptual alternatives to inform decision-making processes. Uphold the highest standards of business ethics and integrity, providing guidance and setting examples for others in this domain. Key experience: Strong expertise with Unix, as well as good knowledge of Windows platforms Proficient in SQL with strong technical skills. Well-versed in SSRS (SQL Server Reporting Services) and SSIS (SQL Server Integration Services). Experienced in data warehousing methodologies and practices Possess a comprehensive understanding of key financial metrics and their implications for our business. In-depth knowledge (3-5 years) of Back Office processes, trading, clearing, and financial markets. Possess strong analytical and diagnostic skills. Capable of supporting applications utilising .NET 2.0, 3.0, ASP, and Windows services. Desirable Skills: ITIL Foundation Certification v3 To be considered, please ensure you complete your application on the Computappoint website. Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy.
Apr 17, 2024
Full time
Senior Application Support Analyst Perm - Excellent salary plus great benefits - London - 3 days a week on-site The Role: One of our global finance clients is seeking a Senior Application Support Analyst to join their EMEA Technology team, supporting their key trading applications. Key Responsibilities: Deliver technical lead production support and upkeep for various applications, encompassing project-related tasks. Assume technical leadership responsibilities as needed for the Application Support Team. Be accountable for incidents and issues escalated to the team, owning the problem through to resolution. Collaborate with stakeholders across the organisation, enhancing issue identification and resolution processes. Champion change initiatives and challenge existing practices to drive constant improvement. Analyse, assess and promote conceptual alternatives to inform decision-making processes. Uphold the highest standards of business ethics and integrity, providing guidance and setting examples for others in this domain. Key experience: Strong expertise with Unix, as well as good knowledge of Windows platforms Proficient in SQL with strong technical skills. Well-versed in SSRS (SQL Server Reporting Services) and SSIS (SQL Server Integration Services). Experienced in data warehousing methodologies and practices Possess a comprehensive understanding of key financial metrics and their implications for our business. In-depth knowledge (3-5 years) of Back Office processes, trading, clearing, and financial markets. Possess strong analytical and diagnostic skills. Capable of supporting applications utilising .NET 2.0, 3.0, ASP, and Windows services. Desirable Skills: ITIL Foundation Certification v3 To be considered, please ensure you complete your application on the Computappoint website. Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy.
At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Fueled by strategic investment in technology and innovation, Client Technology seeks to drive growth opportunities and solve complex business problems for our clients through building a robust platform for business and powerful product engine that are integral to innovation at scale. You will work with technologists and business specialists, blending EY's deep industry knowledge and innovative ideas with our platforms, capabilities, and technical expertise. As a champion for change and growth, you will be at the forefront of integrating emerging technologies from AI to Data Analytics into every corner of what we do at EY. That means more growth for you, exciting learning opportunities, career choices, and the chance to make a real impact. The opportunity The selected candidate will: Design Deal Architecture & Solutioning for mid-large-scale managed services deals. Provide thought leadership of an Enterprise Architecture specialist with the service line sales/business teams during deal development, pursuit & close phases. Have deep understanding of EY 'Global Managed Services' drivers, products, tools & processes to stitch the right solution that delivers managed services to clients Have hands on in creating E2E solution architecture with an alignment with overall EA and IT Roadmap of specific clients. Bring the outside in approach, ensure an objective analysis and provide meaningful recommendation in the form of underpinned solutions. Apply TOGAF and SAFe principles to deal/solution architecture design. Integrate all architecture disciplines (Business Data, Application, Integration, Technology, and Security), following TOGAF. Understand the impact of (emerging) technology, and when this will have impact in what form and how does the business and IT capture that value (translation of potential and impact). Identify ways to reduce costs and bringing efficiencies through strong expertise and working knowledge of EY's technical & business architecture Enable Segment Architects and help with reviews through the Architecture Review Board as required. Pro-actively contribute to the development of the Architecture community and be an ambassador for good Architecture. Your key responsibilities As an EY Global Managed Services - Deal solution designer (DSD), you directly help EY & clients with a highly efficient, optimised and precise deal proposal to transition, manage & transform their business. Client Interaction: As a trusted advisor, you will harvest requirements from the client and translate these into a solution that meets the objectives and deal principles agreed with the client. You will define the deal scope & overall proposal with close consultation & diligence with the solution architects. You would do so by demonstrating technical knowledge, experience & deep understanding of both - project scope & EY capabilities/products. A technical leader, serving as a liaison among business partners, delivery leadership and project owners Deal shaping: This is critical role in the deal architecture & solution design lifecycle cutting across all deal development phases. DSDs are technical leaders with strong understanding of technology and ability to apply it to drive business outcomes. DSDs will provide guidance for the solution & deal definition, architectural thought leadership, ascertain technical delivery possibilities & costs involved for the top critical business solution implementations - based on various available EY Client Technology products, tools & processes. Technical proposal development by working with different product owners (CT Technology Officers and product managers), Offering Owners (in the Service Lines), CT Delivery teams and service line delivery and GDS (Global Delivery Services). The Deal solution designer is involved in pre-sales, envisioning, design and development of the deal solution with a broad focus around managed services for the enterprise, industry, platform and solutions. In a cloud first world the DSD plays a vital role in proposing the right cloud solutions along with identifying the implementation possibilities of existing EY products, thereby helping customers as well as EY get better results out of their managed services investments. Drive the current As-is Architecture, Transition Architecture and roadmap steps to reach the Target Architecture (i.e. moving from On-premise to Cloud hosting, moving from current "monolithic" architecture to micro-service architecture). Maintain relationships with relevant delivery / competence centre teams and actively ensure that implemented solutions follow the (approved) designs, not only during a project but during the entire application life cycle. Interact with various teams on architecture issues and strategic improvements where such expertise is required. Coach detailed designers and business analysts (etc) during their design work. Ensure projects solution architecture is documented using the templates, Architecture tooling and conforms to standards (incl IRM, TOE, etc) and utilizes the available reference models. Actively work to identify, communicate, mitigate and resolve architecture issues and risks. In case solutions cannot be 100% aligned with standards proactively seek input from the relevant function in order to obtain step-out approval. Help shape RFP responses and bring in incisive insights from Tech experience. Collaborate with Service Delivery Managers and technology product managers to "handover" detailed solution plans after deal closure. Skills and attributes for success Strong tech background - stints in deal development, architecture & strategy or being associated with a technology start-up. Having worked on large scale multi-technology, data, analytics deals. Technology all-round expertise - Applications, Infrastructure, Digital, Security. Having technical / data / application / integration architecture experience. Responding to RFPs. Expertise on solution write-up, making client presentations. Good Communication Skills in English both written and spoken. Ability to communicate effectively with a global audience of customers, partners and a distributed team Good eye for business with outstanding ability in developing strategic ongoing customer relationships, gaining trust of product owners and respect for the company through technical leadership. Ability to identify technical risks before they occur and to develop mitigation and avoidance strategies. Awareness of portfolio management (and the associated principles, tools and techniques). Organized and methodical. Ability to initiate, plan and develop according to plan though coping with a level of uncertainty and risk. Rigorous, thorough and with a taste for detail. Leadership & negotiating skills and ability to inspire change using influence and networking. To qualify for the role, you must have BS/MS in Computer Science, Engineering, or a related field. More than 15 years of Experience in technology, business development & thought leadership. Ideally, you'll also have Individual contributor role, hence, should know the art of influence without authority Solid experience in offshore/onsite working model and working with different geographies and cultures. Certifications and/or experience in Agile Delivery and DevOps would be desirable. Architectural training/certifications like TOGAF or IASA is desirable. Knowledge on service management framework, especially on areas of service strategy and design (ITIL V3/V4) would be an added advantage Regular international and domestic travel. What we look for A self-starter, independent-thinker, curious and creative person with ambition and passion!] What we offer As part of this role, you'll work in a highly integrated, globally diverse team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here's a snapshot of what we offer: Continuous learning: You will develop the mindset and skills to navigate whatever comes next. Success as defined by you: We will provide the tools and flexibility, so you can make a significant impact, your way. Transformative leadership: We will give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You will be accepted for who you are and empowered to use your voice to help others find theirs. If you can demonstrate that you meet the criteria above, please contact us as soon as possible. The exceptional EY experience. It's yours to build. EY | Building a better working world ..... click apply for full job details
Feb 01, 2022
Full time
At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Fueled by strategic investment in technology and innovation, Client Technology seeks to drive growth opportunities and solve complex business problems for our clients through building a robust platform for business and powerful product engine that are integral to innovation at scale. You will work with technologists and business specialists, blending EY's deep industry knowledge and innovative ideas with our platforms, capabilities, and technical expertise. As a champion for change and growth, you will be at the forefront of integrating emerging technologies from AI to Data Analytics into every corner of what we do at EY. That means more growth for you, exciting learning opportunities, career choices, and the chance to make a real impact. The opportunity The selected candidate will: Design Deal Architecture & Solutioning for mid-large-scale managed services deals. Provide thought leadership of an Enterprise Architecture specialist with the service line sales/business teams during deal development, pursuit & close phases. Have deep understanding of EY 'Global Managed Services' drivers, products, tools & processes to stitch the right solution that delivers managed services to clients Have hands on in creating E2E solution architecture with an alignment with overall EA and IT Roadmap of specific clients. Bring the outside in approach, ensure an objective analysis and provide meaningful recommendation in the form of underpinned solutions. Apply TOGAF and SAFe principles to deal/solution architecture design. Integrate all architecture disciplines (Business Data, Application, Integration, Technology, and Security), following TOGAF. Understand the impact of (emerging) technology, and when this will have impact in what form and how does the business and IT capture that value (translation of potential and impact). Identify ways to reduce costs and bringing efficiencies through strong expertise and working knowledge of EY's technical & business architecture Enable Segment Architects and help with reviews through the Architecture Review Board as required. Pro-actively contribute to the development of the Architecture community and be an ambassador for good Architecture. Your key responsibilities As an EY Global Managed Services - Deal solution designer (DSD), you directly help EY & clients with a highly efficient, optimised and precise deal proposal to transition, manage & transform their business. Client Interaction: As a trusted advisor, you will harvest requirements from the client and translate these into a solution that meets the objectives and deal principles agreed with the client. You will define the deal scope & overall proposal with close consultation & diligence with the solution architects. You would do so by demonstrating technical knowledge, experience & deep understanding of both - project scope & EY capabilities/products. A technical leader, serving as a liaison among business partners, delivery leadership and project owners Deal shaping: This is critical role in the deal architecture & solution design lifecycle cutting across all deal development phases. DSDs are technical leaders with strong understanding of technology and ability to apply it to drive business outcomes. DSDs will provide guidance for the solution & deal definition, architectural thought leadership, ascertain technical delivery possibilities & costs involved for the top critical business solution implementations - based on various available EY Client Technology products, tools & processes. Technical proposal development by working with different product owners (CT Technology Officers and product managers), Offering Owners (in the Service Lines), CT Delivery teams and service line delivery and GDS (Global Delivery Services). The Deal solution designer is involved in pre-sales, envisioning, design and development of the deal solution with a broad focus around managed services for the enterprise, industry, platform and solutions. In a cloud first world the DSD plays a vital role in proposing the right cloud solutions along with identifying the implementation possibilities of existing EY products, thereby helping customers as well as EY get better results out of their managed services investments. Drive the current As-is Architecture, Transition Architecture and roadmap steps to reach the Target Architecture (i.e. moving from On-premise to Cloud hosting, moving from current "monolithic" architecture to micro-service architecture). Maintain relationships with relevant delivery / competence centre teams and actively ensure that implemented solutions follow the (approved) designs, not only during a project but during the entire application life cycle. Interact with various teams on architecture issues and strategic improvements where such expertise is required. Coach detailed designers and business analysts (etc) during their design work. Ensure projects solution architecture is documented using the templates, Architecture tooling and conforms to standards (incl IRM, TOE, etc) and utilizes the available reference models. Actively work to identify, communicate, mitigate and resolve architecture issues and risks. In case solutions cannot be 100% aligned with standards proactively seek input from the relevant function in order to obtain step-out approval. Help shape RFP responses and bring in incisive insights from Tech experience. Collaborate with Service Delivery Managers and technology product managers to "handover" detailed solution plans after deal closure. Skills and attributes for success Strong tech background - stints in deal development, architecture & strategy or being associated with a technology start-up. Having worked on large scale multi-technology, data, analytics deals. Technology all-round expertise - Applications, Infrastructure, Digital, Security. Having technical / data / application / integration architecture experience. Responding to RFPs. Expertise on solution write-up, making client presentations. Good Communication Skills in English both written and spoken. Ability to communicate effectively with a global audience of customers, partners and a distributed team Good eye for business with outstanding ability in developing strategic ongoing customer relationships, gaining trust of product owners and respect for the company through technical leadership. Ability to identify technical risks before they occur and to develop mitigation and avoidance strategies. Awareness of portfolio management (and the associated principles, tools and techniques). Organized and methodical. Ability to initiate, plan and develop according to plan though coping with a level of uncertainty and risk. Rigorous, thorough and with a taste for detail. Leadership & negotiating skills and ability to inspire change using influence and networking. To qualify for the role, you must have BS/MS in Computer Science, Engineering, or a related field. More than 15 years of Experience in technology, business development & thought leadership. Ideally, you'll also have Individual contributor role, hence, should know the art of influence without authority Solid experience in offshore/onsite working model and working with different geographies and cultures. Certifications and/or experience in Agile Delivery and DevOps would be desirable. Architectural training/certifications like TOGAF or IASA is desirable. Knowledge on service management framework, especially on areas of service strategy and design (ITIL V3/V4) would be an added advantage Regular international and domestic travel. What we look for A self-starter, independent-thinker, curious and creative person with ambition and passion!] What we offer As part of this role, you'll work in a highly integrated, globally diverse team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here's a snapshot of what we offer: Continuous learning: You will develop the mindset and skills to navigate whatever comes next. Success as defined by you: We will provide the tools and flexibility, so you can make a significant impact, your way. Transformative leadership: We will give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You will be accepted for who you are and empowered to use your voice to help others find theirs. If you can demonstrate that you meet the criteria above, please contact us as soon as possible. The exceptional EY experience. It's yours to build. EY | Building a better working world ..... click apply for full job details
IT Service Monitoring & Reporting Analyst (SCOM ESSENTIAL) – based in Reigate
Permanent position, paying up to £45,000 + 10% bonus + pension contribution scheme + private healthcare + more
My client is a leading global financial services company that helps clients around the world turn risk into a path for growth. They design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Their unique perspective allows them to see the critical intersections between talent, assets and ideas — the dynamic formula that drives business performance.
My client is looking for a person that possesses a hybrid server-centric skillset, comprising of the following:
• Primarily technical skillset with SME level knowledge of Microsoft SCOM monitoring system but someone that is also comfortable conducting Business Analyst tasks like report generation and BI
• Their environment is going through a transitional period as two companies merge and create exciting challenges as we evolve a new single, global IT Service
• The role is based on site in the Reigate office, primarily in a rolling shift pattern, early & lates
Responsibilities:
• Working closely with the Service Management & Operations lead on priority work for the business
• Working under your own supervision, creating innovative solutions to priority business issues
• Responsible and accountable for the EMEA Microsoft SCOM environment, its design and it’s smooth daily running. Global governance of this system remaining with the SCOM global group of which EMEA is a component part
• Primary point of contact for a number of Business Information (BI) tasks and processes
• Primary point of contact for Availability and Inventory reports, usually sent to the Business Office
• Secondary point of contact for everyday Operational issues (primary being named Ops Analysts)
• Secondary point of contact for the SCCM (server patching) system in the region to help cover the primary lead
• Ownership of a number of disparate technical systems, typically inventory and discovery systems
Key Skills (Must have):
• Excellent knowledge and experience (5 years +) of Microsoft Server Operating Systems
• Excellent knowledge and administrator level experience (5 years +) of Microsoft System Centre suite of applications but primarily SCOM 2012 R2, (ideally qualified)
• Good working knowledge of VMWare ESX hypervisor with VCP qualification preferred
• Good report writing and analytical skills
• Comfortable preparing Business Information reports (BI) and not just focussed on the tech side of the role
• ITIL V3 foundation qualified and happy to become involved in Service Management topics like Change, Availability and Problem management
• Able to work under pressure to meet timeline deliverables
• Good communication skills and ability to interface with other teams, business members and senior stakeholders
• Proven history of working in a corporate and professional environment
Desirable Skills:
• Experience of ServiceNow toolset
• Basic SQL skills
• Active Directory, DNS, DHCP and GPO conversant.
• Experience of electronic discovery & inventory management systems
• Familiar with Microsoft Office suite especially Excel and PowerPoint for report preparation
Sep 09, 2016
IT Service Monitoring & Reporting Analyst (SCOM ESSENTIAL) – based in Reigate
Permanent position, paying up to £45,000 + 10% bonus + pension contribution scheme + private healthcare + more
My client is a leading global financial services company that helps clients around the world turn risk into a path for growth. They design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Their unique perspective allows them to see the critical intersections between talent, assets and ideas — the dynamic formula that drives business performance.
My client is looking for a person that possesses a hybrid server-centric skillset, comprising of the following:
• Primarily technical skillset with SME level knowledge of Microsoft SCOM monitoring system but someone that is also comfortable conducting Business Analyst tasks like report generation and BI
• Their environment is going through a transitional period as two companies merge and create exciting challenges as we evolve a new single, global IT Service
• The role is based on site in the Reigate office, primarily in a rolling shift pattern, early & lates
Responsibilities:
• Working closely with the Service Management & Operations lead on priority work for the business
• Working under your own supervision, creating innovative solutions to priority business issues
• Responsible and accountable for the EMEA Microsoft SCOM environment, its design and it’s smooth daily running. Global governance of this system remaining with the SCOM global group of which EMEA is a component part
• Primary point of contact for a number of Business Information (BI) tasks and processes
• Primary point of contact for Availability and Inventory reports, usually sent to the Business Office
• Secondary point of contact for everyday Operational issues (primary being named Ops Analysts)
• Secondary point of contact for the SCCM (server patching) system in the region to help cover the primary lead
• Ownership of a number of disparate technical systems, typically inventory and discovery systems
Key Skills (Must have):
• Excellent knowledge and experience (5 years +) of Microsoft Server Operating Systems
• Excellent knowledge and administrator level experience (5 years +) of Microsoft System Centre suite of applications but primarily SCOM 2012 R2, (ideally qualified)
• Good working knowledge of VMWare ESX hypervisor with VCP qualification preferred
• Good report writing and analytical skills
• Comfortable preparing Business Information reports (BI) and not just focussed on the tech side of the role
• ITIL V3 foundation qualified and happy to become involved in Service Management topics like Change, Availability and Problem management
• Able to work under pressure to meet timeline deliverables
• Good communication skills and ability to interface with other teams, business members and senior stakeholders
• Proven history of working in a corporate and professional environment
Desirable Skills:
• Experience of ServiceNow toolset
• Basic SQL skills
• Active Directory, DNS, DHCP and GPO conversant.
• Experience of electronic discovery & inventory management systems
• Familiar with Microsoft Office suite especially Excel and PowerPoint for report preparation
Support Desk (24/7)
Maidenhead
Responsibilities
This is an exciting opportunity for you if you are as passionate about customer service as you are technology. Our Client provides extensive IT Solutions to both Private and Public sector clients from our Operations Centre. We are looking for talented individuals to become a part of our ongoing success. A friendly personality that you are able to convey over the phone is essential as you will be the first person our clients call when their system isn't working as it should be.
In this role you will be primarily responsible for investigating support issues and escalating when necessary by logging a ticket and assigning to the correct team. You will get involved in exciting technologies such as Networking, Security, Microsoft and Storage & Virtualisation. As expected on any support desk it can be challenging but is also extremely rewarding when you see the issue through to resolution. You will be required to work as part of a Shift Rota which is 4 day shifts x 7am until 7pm and then 4 days off and then 4 night shifts from 7pm until 7am with another 4 days off. You will be getting involved in, but not be limited to:
* Proactive Remote Management of customer core infrastructures
* Supporting Data Centre Hosting & Cloud Services
* Supporting Security Services
* Supporting Telephone support services
* Working with 3rd party partners to aid in the resolution of incidents
Requirements
* Excellent customer service skills
* Strong literacy skills for documentation and technical processes
* Have a good understanding of PC Hardware and IT infrastructure
* Microsoft (some experience in Windows7, Office 2007/2010, Windows Networking, 2008 Active Directory and Exchange Server 2007/2010 administration)
* Basic Networking & Security Skills
Nice to Have?
* Virtualisation skills
* Basic Storage/SAN skills
* Citrix XenApp 5
* VMware ESXi 4, vSphere 4
* Exposure to Monitoring Technologies
* SQL exposure
* PowerShell usage-basic scripting
* SAN storage technologies
* CISCO IP Telephony
* ITIL v3 Foundation
Project People Ltd is acting as an Employment Agency in relation to this vacancy
Sep 09, 2016
Support Desk (24/7)
Maidenhead
Responsibilities
This is an exciting opportunity for you if you are as passionate about customer service as you are technology. Our Client provides extensive IT Solutions to both Private and Public sector clients from our Operations Centre. We are looking for talented individuals to become a part of our ongoing success. A friendly personality that you are able to convey over the phone is essential as you will be the first person our clients call when their system isn't working as it should be.
In this role you will be primarily responsible for investigating support issues and escalating when necessary by logging a ticket and assigning to the correct team. You will get involved in exciting technologies such as Networking, Security, Microsoft and Storage & Virtualisation. As expected on any support desk it can be challenging but is also extremely rewarding when you see the issue through to resolution. You will be required to work as part of a Shift Rota which is 4 day shifts x 7am until 7pm and then 4 days off and then 4 night shifts from 7pm until 7am with another 4 days off. You will be getting involved in, but not be limited to:
* Proactive Remote Management of customer core infrastructures
* Supporting Data Centre Hosting & Cloud Services
* Supporting Security Services
* Supporting Telephone support services
* Working with 3rd party partners to aid in the resolution of incidents
Requirements
* Excellent customer service skills
* Strong literacy skills for documentation and technical processes
* Have a good understanding of PC Hardware and IT infrastructure
* Microsoft (some experience in Windows7, Office 2007/2010, Windows Networking, 2008 Active Directory and Exchange Server 2007/2010 administration)
* Basic Networking & Security Skills
Nice to Have?
* Virtualisation skills
* Basic Storage/SAN skills
* Citrix XenApp 5
* VMware ESXi 4, vSphere 4
* Exposure to Monitoring Technologies
* SQL exposure
* PowerShell usage-basic scripting
* SAN storage technologies
* CISCO IP Telephony
* ITIL v3 Foundation
Project People Ltd is acting as an Employment Agency in relation to this vacancy
SERVICE ASSURANCE ANALYST -SERVICE ASSURANCE ANALYST
Excellent opportunity for passionate IT enthusiast to develop a career in a fun, exciting and dynamic organisation. My client specialises in providing extensive IT solutions to private/public sector clients and are looking for talented individuals to become a key member of their Managed Services team and contribute to the company's on-going success.
The Service Assurance Analyst will need to draw on experience of working in a Service Assurance / Delivery environment using the ITIL framework as well as having a proven ability to build effective relationships with multiple stakeholders, colleagues and customers to deliver high quality services.
You will be a key member of the Managed Services Team, using the latest technologies available to businesses. Your primary responsibility will be to provide procedural governance and service assurance for managed services customers.
The role will involve providing procedural assurance for all services:
* Major Incident Management - responsible for the procedural management of all Major Incidents to ensure prompt resolution, coordination of technical teams, structuring and tracking investigations to ensure accurate and timely communication updates to stakeholders and customers.
* Post incident reporting - production of high quality, clear, concise post incident reports for customers.
* Key ITIL process control - Incident, Problem and Change management
* Ticket husbandry - Jeopardy Management and "Long tail" reduction.
* Customer transition to Managed Service Operations - assurance of new customer introduction into service ensuring visibility and readiness is high across the group.
* Knowledge base maintenance to ensure accuracy and quality of the information available
* Process management / improvement - serve as an ITIL expert in the analysis / development of existing processes, procedures and methods to promote effective business and systems operations through standardisation, simplification and improvement.
* Continual Service Improvement - identify and directly manage or oversee improvements to process, service and the customer experience.
* Performance Reporting - specifically linked to ticket handling, SLA & KPI across the core processes.
The successful candidate will need to be a team player with strong analytical skills, a penchant for ITIL implementation and administrative tasks with a desire to work across all aspects of I.T. systems, infrastructure and processes.
The successful candidate will need to:
Be willing to get hands on with all aspects of support and setup of the infrastructure
Have excellent literacy and communication skills for customer notification, documentation and technical processes
Be someone who can bring new ideas and process to work more efficiently within the Managed Services Team
Have a solid understanding of core ITIL process and how they are utilised to support great customer service
TYPICAL QUALIFICATIONS / EXPERIENCE:
· Major Incident Handling experience
· Change Management, Problem Management
· Excellent customer focus skills
· Worked in a NOC/Service Desk arena (Ideally)
· Broad Microsoft Skills
· ITIL v3 Foundation
· IT, Telecommunication and/or Managed Service delivery experience
· Base Networking/Security Skills
· Microsoft Windows 7.
· Microsoft Office 2013 / 2010 / 2007 (particularly Word, Excel, Outlook).
· Experience of Microsoft Windows Networking technologies.
To apply for this position please send an updated CV
*Due to the high number of applications we receive it is not always possible to respond to all applicants.
Project People Ltd is acting as an Employment Agency in relation to this vacancy
Sep 09, 2016
SERVICE ASSURANCE ANALYST -SERVICE ASSURANCE ANALYST
Excellent opportunity for passionate IT enthusiast to develop a career in a fun, exciting and dynamic organisation. My client specialises in providing extensive IT solutions to private/public sector clients and are looking for talented individuals to become a key member of their Managed Services team and contribute to the company's on-going success.
The Service Assurance Analyst will need to draw on experience of working in a Service Assurance / Delivery environment using the ITIL framework as well as having a proven ability to build effective relationships with multiple stakeholders, colleagues and customers to deliver high quality services.
You will be a key member of the Managed Services Team, using the latest technologies available to businesses. Your primary responsibility will be to provide procedural governance and service assurance for managed services customers.
The role will involve providing procedural assurance for all services:
* Major Incident Management - responsible for the procedural management of all Major Incidents to ensure prompt resolution, coordination of technical teams, structuring and tracking investigations to ensure accurate and timely communication updates to stakeholders and customers.
* Post incident reporting - production of high quality, clear, concise post incident reports for customers.
* Key ITIL process control - Incident, Problem and Change management
* Ticket husbandry - Jeopardy Management and "Long tail" reduction.
* Customer transition to Managed Service Operations - assurance of new customer introduction into service ensuring visibility and readiness is high across the group.
* Knowledge base maintenance to ensure accuracy and quality of the information available
* Process management / improvement - serve as an ITIL expert in the analysis / development of existing processes, procedures and methods to promote effective business and systems operations through standardisation, simplification and improvement.
* Continual Service Improvement - identify and directly manage or oversee improvements to process, service and the customer experience.
* Performance Reporting - specifically linked to ticket handling, SLA & KPI across the core processes.
The successful candidate will need to be a team player with strong analytical skills, a penchant for ITIL implementation and administrative tasks with a desire to work across all aspects of I.T. systems, infrastructure and processes.
The successful candidate will need to:
Be willing to get hands on with all aspects of support and setup of the infrastructure
Have excellent literacy and communication skills for customer notification, documentation and technical processes
Be someone who can bring new ideas and process to work more efficiently within the Managed Services Team
Have a solid understanding of core ITIL process and how they are utilised to support great customer service
TYPICAL QUALIFICATIONS / EXPERIENCE:
· Major Incident Handling experience
· Change Management, Problem Management
· Excellent customer focus skills
· Worked in a NOC/Service Desk arena (Ideally)
· Broad Microsoft Skills
· ITIL v3 Foundation
· IT, Telecommunication and/or Managed Service delivery experience
· Base Networking/Security Skills
· Microsoft Windows 7.
· Microsoft Office 2013 / 2010 / 2007 (particularly Word, Excel, Outlook).
· Experience of Microsoft Windows Networking technologies.
To apply for this position please send an updated CV
*Due to the high number of applications we receive it is not always possible to respond to all applicants.
Project People Ltd is acting as an Employment Agency in relation to this vacancy
IT Service Monitoring & Reporting Analyst (SCOM ESSENTIAL) – based in Reigate
Permanent position, paying up to £45,000 + 10% bonus + pension contribution scheme + private healthcare + more
My client is a leading global financial services company that helps clients around the world turn risk into a path for growth. They design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Their unique perspective allows them to see the critical intersections between talent, assets and ideas — the dynamic formula that drives business performance.
My client is looking for a person that possesses a hybrid server-centric skillset, comprising of the following:
• Primarily technical skillset with SME level knowledge of Microsoft SCOM monitoring system but someone that is also comfortable conducting Business Analyst tasks like report generation and BI
• Their environment is going through a transitional period as two companies merge and create exciting challenges as we evolve a new single, global IT Service
• The role is based on site in the Reigate office, primarily in a rolling shift pattern, early & lates
Responsibilities:
• Working closely with the Service Management & Operations lead on priority work for the business
• Working under your own supervision, creating innovative solutions to priority business issues
• Responsible and accountable for the EMEA Microsoft SCOM environment, its design and it’s smooth daily running. Global governance of this system remaining with the SCOM global group of which EMEA is a component part
• Primary point of contact for a number of Business Information (BI) tasks and processes
• Primary point of contact for Availability and Inventory reports, usually sent to the Business Office
• Secondary point of contact for everyday Operational issues (primary being named Ops Analysts)
• Secondary point of contact for the SCCM (server patching) system in the region to help cover the primary lead
• Ownership of a number of disparate technical systems, typically inventory and discovery systems
Key Skills (Must have):
• Excellent knowledge and experience (5 years +) of Microsoft Server Operating Systems
• Excellent knowledge and administrator level experience (5 years +) of Microsoft System Centre suite of applications but primarily SCOM 2012 R2, (ideally qualified)
• Good working knowledge of VMWare ESX hypervisor with VCP qualification preferred
• Good report writing and analytical skills
• Comfortable preparing Business Information reports (BI) and not just focussed on the tech side of the role
• ITIL V3 foundation qualified and happy to become involved in Service Management topics like Change, Availability and Problem management
• Able to work under pressure to meet timeline deliverables
• Good communication skills and ability to interface with other teams, business members and senior stakeholders
• Proven history of working in a corporate and professional environment
Desirable Skills:
• Experience of ServiceNow toolset
• Basic SQL skills
• Active Directory, DNS, DHCP and GPO conversant.
• Experience of electronic discovery & inventory management systems
• Familiar with Microsoft Office suite especially Excel and PowerPoint for report preparation
Sep 09, 2016
IT Service Monitoring & Reporting Analyst (SCOM ESSENTIAL) – based in Reigate
Permanent position, paying up to £45,000 + 10% bonus + pension contribution scheme + private healthcare + more
My client is a leading global financial services company that helps clients around the world turn risk into a path for growth. They design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Their unique perspective allows them to see the critical intersections between talent, assets and ideas — the dynamic formula that drives business performance.
My client is looking for a person that possesses a hybrid server-centric skillset, comprising of the following:
• Primarily technical skillset with SME level knowledge of Microsoft SCOM monitoring system but someone that is also comfortable conducting Business Analyst tasks like report generation and BI
• Their environment is going through a transitional period as two companies merge and create exciting challenges as we evolve a new single, global IT Service
• The role is based on site in the Reigate office, primarily in a rolling shift pattern, early & lates
Responsibilities:
• Working closely with the Service Management & Operations lead on priority work for the business
• Working under your own supervision, creating innovative solutions to priority business issues
• Responsible and accountable for the EMEA Microsoft SCOM environment, its design and it’s smooth daily running. Global governance of this system remaining with the SCOM global group of which EMEA is a component part
• Primary point of contact for a number of Business Information (BI) tasks and processes
• Primary point of contact for Availability and Inventory reports, usually sent to the Business Office
• Secondary point of contact for everyday Operational issues (primary being named Ops Analysts)
• Secondary point of contact for the SCCM (server patching) system in the region to help cover the primary lead
• Ownership of a number of disparate technical systems, typically inventory and discovery systems
Key Skills (Must have):
• Excellent knowledge and experience (5 years +) of Microsoft Server Operating Systems
• Excellent knowledge and administrator level experience (5 years +) of Microsoft System Centre suite of applications but primarily SCOM 2012 R2, (ideally qualified)
• Good working knowledge of VMWare ESX hypervisor with VCP qualification preferred
• Good report writing and analytical skills
• Comfortable preparing Business Information reports (BI) and not just focussed on the tech side of the role
• ITIL V3 foundation qualified and happy to become involved in Service Management topics like Change, Availability and Problem management
• Able to work under pressure to meet timeline deliverables
• Good communication skills and ability to interface with other teams, business members and senior stakeholders
• Proven history of working in a corporate and professional environment
Desirable Skills:
• Experience of ServiceNow toolset
• Basic SQL skills
• Active Directory, DNS, DHCP and GPO conversant.
• Experience of electronic discovery & inventory management systems
• Familiar with Microsoft Office suite especially Excel and PowerPoint for report preparation
Support Desk (24/7)
Maidenhead
Responsibilities
This is an exciting opportunity for you if you are as passionate about customer service as you are technology. Our Client provides extensive IT Solutions to both Private and Public sector clients from our Operations Centre. We are looking for talented individuals to become a part of our ongoing success. A friendly personality that you are able to convey over the phone is essential as you will be the first person our clients call when their system isn't working as it should be.
In this role you will be primarily responsible for investigating support issues and escalating when necessary by logging a ticket and assigning to the correct team. You will get involved in exciting technologies such as Networking, Security, Microsoft and Storage & Virtualisation. As expected on any support desk it can be challenging but is also extremely rewarding when you see the issue through to resolution. You will be required to work as part of a Shift Rota which is 4 day shifts x 7am until 7pm and then 4 days off and then 4 night shifts from 7pm until 7am with another 4 days off. You will be getting involved in, but not be limited to:
* Proactive Remote Management of customer core infrastructures
* Supporting Data Centre Hosting & Cloud Services
* Supporting Security Services
* Supporting Telephone support services
* Working with 3rd party partners to aid in the resolution of incidents
Requirements
* Excellent customer service skills
* Strong literacy skills for documentation and technical processes
* Have a good understanding of PC Hardware and IT infrastructure
* Microsoft (some experience in Windows7, Office 2007/2010, Windows Networking, 2008 Active Directory and Exchange Server 2007/2010 administration)
* Basic Networking & Security Skills
Nice to Have?
* Virtualisation skills
* Basic Storage/SAN skills
* Citrix XenApp 5
* VMware ESXi 4, vSphere 4
* Exposure to Monitoring Technologies
* SQL exposure
* PowerShell usage-basic scripting
* SAN storage technologies
* CISCO IP Telephony
* ITIL v3 Foundation
Project People Ltd is acting as an Employment Agency in relation to this vacancy
Sep 09, 2016
Support Desk (24/7)
Maidenhead
Responsibilities
This is an exciting opportunity for you if you are as passionate about customer service as you are technology. Our Client provides extensive IT Solutions to both Private and Public sector clients from our Operations Centre. We are looking for talented individuals to become a part of our ongoing success. A friendly personality that you are able to convey over the phone is essential as you will be the first person our clients call when their system isn't working as it should be.
In this role you will be primarily responsible for investigating support issues and escalating when necessary by logging a ticket and assigning to the correct team. You will get involved in exciting technologies such as Networking, Security, Microsoft and Storage & Virtualisation. As expected on any support desk it can be challenging but is also extremely rewarding when you see the issue through to resolution. You will be required to work as part of a Shift Rota which is 4 day shifts x 7am until 7pm and then 4 days off and then 4 night shifts from 7pm until 7am with another 4 days off. You will be getting involved in, but not be limited to:
* Proactive Remote Management of customer core infrastructures
* Supporting Data Centre Hosting & Cloud Services
* Supporting Security Services
* Supporting Telephone support services
* Working with 3rd party partners to aid in the resolution of incidents
Requirements
* Excellent customer service skills
* Strong literacy skills for documentation and technical processes
* Have a good understanding of PC Hardware and IT infrastructure
* Microsoft (some experience in Windows7, Office 2007/2010, Windows Networking, 2008 Active Directory and Exchange Server 2007/2010 administration)
* Basic Networking & Security Skills
Nice to Have?
* Virtualisation skills
* Basic Storage/SAN skills
* Citrix XenApp 5
* VMware ESXi 4, vSphere 4
* Exposure to Monitoring Technologies
* SQL exposure
* PowerShell usage-basic scripting
* SAN storage technologies
* CISCO IP Telephony
* ITIL v3 Foundation
Project People Ltd is acting as an Employment Agency in relation to this vacancy
Support Desk (24/7)
Maidenhead
Responsibilities
This is an exciting opportunity for you if you are as passionate about customer service as you are technology. Our Client provides extensive IT Solutions to both Private and Public sector clients from our Operations Centre. We are looking for talented individuals to become a part of our ongoing success. A friendly personality that you are able to convey over the phone is essential as you will be the first person our clients call when their system isn't working as it should be.
In this role you will be primarily responsible for investigating support issues and escalating when necessary by logging a ticket and assigning to the correct team. You will get involved in exciting technologies such as Networking, Security, Microsoft and Storage & Virtualisation. As expected on any support desk it can be challenging but is also extremely rewarding when you see the issue through to resolution. You will be required to work as part of a Shift Rota which is 4 day shifts x 7am until 7pm and then 4 days off and then 4 night shifts from 7pm until 7am with another 4 days off. You will be getting involved in, but not be limited to:
* Proactive Remote Management of customer core infrastructures
* Supporting Data Centre Hosting & Cloud Services
* Supporting Security Services
* Supporting Telephone support services
* Working with 3rd party partners to aid in the resolution of incidents
Requirements
* Excellent customer service skills
* Strong literacy skills for documentation and technical processes
* Have a good understanding of PC Hardware and IT infrastructure
* Microsoft (some experience in Windows7, Office 2007/2010, Windows Networking, 2008 Active Directory and Exchange Server 2007/2010 administration)
* Basic Networking & Security Skills
Nice to Have?
* Virtualisation skills
* Basic Storage/SAN skills
* Citrix XenApp 5
* VMware ESXi 4, vSphere 4
* Exposure to Monitoring Technologies
* SQL exposure
* PowerShell usage-basic scripting
* SAN storage technologies
* CISCO IP Telephony
* ITIL v3 Foundation
Project People Ltd is acting as an Employment Agency in relation to this vacancy
Sep 09, 2016
Support Desk (24/7)
Maidenhead
Responsibilities
This is an exciting opportunity for you if you are as passionate about customer service as you are technology. Our Client provides extensive IT Solutions to both Private and Public sector clients from our Operations Centre. We are looking for talented individuals to become a part of our ongoing success. A friendly personality that you are able to convey over the phone is essential as you will be the first person our clients call when their system isn't working as it should be.
In this role you will be primarily responsible for investigating support issues and escalating when necessary by logging a ticket and assigning to the correct team. You will get involved in exciting technologies such as Networking, Security, Microsoft and Storage & Virtualisation. As expected on any support desk it can be challenging but is also extremely rewarding when you see the issue through to resolution. You will be required to work as part of a Shift Rota which is 4 day shifts x 7am until 7pm and then 4 days off and then 4 night shifts from 7pm until 7am with another 4 days off. You will be getting involved in, but not be limited to:
* Proactive Remote Management of customer core infrastructures
* Supporting Data Centre Hosting & Cloud Services
* Supporting Security Services
* Supporting Telephone support services
* Working with 3rd party partners to aid in the resolution of incidents
Requirements
* Excellent customer service skills
* Strong literacy skills for documentation and technical processes
* Have a good understanding of PC Hardware and IT infrastructure
* Microsoft (some experience in Windows7, Office 2007/2010, Windows Networking, 2008 Active Directory and Exchange Server 2007/2010 administration)
* Basic Networking & Security Skills
Nice to Have?
* Virtualisation skills
* Basic Storage/SAN skills
* Citrix XenApp 5
* VMware ESXi 4, vSphere 4
* Exposure to Monitoring Technologies
* SQL exposure
* PowerShell usage-basic scripting
* SAN storage technologies
* CISCO IP Telephony
* ITIL v3 Foundation
Project People Ltd is acting as an Employment Agency in relation to this vacancy
We have an exciting opportunity to join our experienced IT team, we are recruiting for an Applications Support Analyst to work with our Applications team and support the in house functions. The primary purpose is to provide 2 nd and 3 rd line support to the in-house bespoke solutions and the applications used with in the business. Where required, you will enhance and develop the existing applications. In addition, manage incidents passed through from 1 st line Service Desk, conducting thorough problem resolution and implementing service requests. Key Responsibilities: ? Working on multiple tasks and projects within a fast-paced environment proactively solving and prioritising problems as and when they arise. ? Delivering support to existing business users by investigating and resolving application errors, data discrepancies and queries. Prioritizing requests in accordance with agreed criteria and with reference to the Service Desk SLA's. ? Liaise with software suppliers on the development of system enhancements to overcome known problems or further fulfill user requirements. ? Document work, take part in user meetings and assist in presenting issues and solutions both orally and in writing. ? Assist in defining acceptance tests for new or changed automated systems. ? Document procedures and processes. ? Performs related duties as assigned (including On Call rota) ? Continue best practices. Essential Knowledge, Skills and Experience: ? MS Windows OS platform (XP/7) ? MS SQL Server 2008 R2 onwards ? MS Windows Server 2008 R2 onwards ? T-SQL knowledge ? Window Server 2008 Active Directory Desirable Knowledge, Skills and Experience: ? ITIL V3 ? MS SharePoint - Administration ? Demonstrable experience of supporting IT Applications - ideally within the manufacturing/retail vertical. ? Hands on experience with technical troubleshooting. ? HND or equivalent in Information Systems/Computer Science or related ? Microsoft Certified Professional or equivalent preferred.
Feb 21, 2016
We have an exciting opportunity to join our experienced IT team, we are recruiting for an Applications Support Analyst to work with our Applications team and support the in house functions. The primary purpose is to provide 2 nd and 3 rd line support to the in-house bespoke solutions and the applications used with in the business. Where required, you will enhance and develop the existing applications. In addition, manage incidents passed through from 1 st line Service Desk, conducting thorough problem resolution and implementing service requests. Key Responsibilities: ? Working on multiple tasks and projects within a fast-paced environment proactively solving and prioritising problems as and when they arise. ? Delivering support to existing business users by investigating and resolving application errors, data discrepancies and queries. Prioritizing requests in accordance with agreed criteria and with reference to the Service Desk SLA's. ? Liaise with software suppliers on the development of system enhancements to overcome known problems or further fulfill user requirements. ? Document work, take part in user meetings and assist in presenting issues and solutions both orally and in writing. ? Assist in defining acceptance tests for new or changed automated systems. ? Document procedures and processes. ? Performs related duties as assigned (including On Call rota) ? Continue best practices. Essential Knowledge, Skills and Experience: ? MS Windows OS platform (XP/7) ? MS SQL Server 2008 R2 onwards ? MS Windows Server 2008 R2 onwards ? T-SQL knowledge ? Window Server 2008 Active Directory Desirable Knowledge, Skills and Experience: ? ITIL V3 ? MS SharePoint - Administration ? Demonstrable experience of supporting IT Applications - ideally within the manufacturing/retail vertical. ? Hands on experience with technical troubleshooting. ? HND or equivalent in Information Systems/Computer Science or related ? Microsoft Certified Professional or equivalent preferred.