About the role
The primary purpose of this role is to develop, maintain, continuously improve, and support both internal and client-facing IT infrastructure, including servers, storage, networks, and telecoms systems. The successful candidate will report directly to our Global Infrastructure Lead, providing expert Infrastructure oversight, while working with the wider IT department to ensure the successful delivery and performance of our IT services the fulfillment of our obligations, and Service Level Targets.
What you will do
Takes a lead role in completing more complex project tasks to enable the on-time, within-budget, and scope delivery of IT Infrastructure projects.
Takes a lead role in conducting more complex root cause analysis to identify and resolve complex problems impacting IT Infrastructure.
Work with the global IT team to undertake maintenance activities to ensure that the servers (both Cloud and on-premise) are secure to make sure IT infrastructure remains available and ‘fit for purpose’
Perform L2 and L3 incident management for Desktop and Server Infrastructure Technologies Supporting the systems administrator(s) with BAU support, providing an escalation point for high-level users and issues
Infrastructure innovation, in line with business plans and software development
Develop an understanding of ISO 27001 and assist with audits, compliance, and policy development
Perform root-cause analysis on cyber and compliance risks
Out-of-hours work to support global teams when required
Takes a lead role in developing documentation for the more complex technical areas. Mentor less experienced team members in the execution of their duties
Ensure security compliance of the IT infrastructure by carrying out remedial actions as required
What we are looking for
Excellent working knowledge of The Microsoft Cloud services and experience of building solutions around the,
Solid technical experience in supporting Microsoft server infrastructure (hardware and software)
Team Leader experience, generally focused around mentoring junior members of the team
Experienced engineer with an excellent record of server infrastructure, medium and large schedule rolls of Cloud first infrastructures
Experience working with MS Windows Server 2012/R2, ADFS, AD MS SharePoint, Exchange, PowerShell, Skype for business, Teams, O365, and Intune.
Working knowledge and experience of Hyper-V is essential
Experience of SQL server management
Technical experience Office 365 and administration of MS Azure
Be able to demonstrate advanced networking skills
Working knowledge of Microsoft Teams and Microsoft PowerApps and power platform builds
Knowledge of Microsoft Dynamics 360 or equivalent
Experience supporting Azure DevOP’s platforms, Maintain Blob Storage as well as other Microsoft cloud technologies
Have a positive ‘can do’ attitude, be willing to go the extra mile and suggest improvements to departmental processes
IT Project Management (Technical side) desirable
Excellent communication skills at all levels, be able to provide updates to the relevant individuals / teams as and when necessary
Solid understanding of General IT equipment e.g., Switch, routers, SaaS etc.
Experience in cybersecurity is desirable
Experience of 27001 is desirable (not audit level)
Experience designing and implementing CRM Systems is desirable
NB: The successful candidate will be required to pass our security screening procedures.
Apr 16, 2024
Full time
About the role
The primary purpose of this role is to develop, maintain, continuously improve, and support both internal and client-facing IT infrastructure, including servers, storage, networks, and telecoms systems. The successful candidate will report directly to our Global Infrastructure Lead, providing expert Infrastructure oversight, while working with the wider IT department to ensure the successful delivery and performance of our IT services the fulfillment of our obligations, and Service Level Targets.
What you will do
Takes a lead role in completing more complex project tasks to enable the on-time, within-budget, and scope delivery of IT Infrastructure projects.
Takes a lead role in conducting more complex root cause analysis to identify and resolve complex problems impacting IT Infrastructure.
Work with the global IT team to undertake maintenance activities to ensure that the servers (both Cloud and on-premise) are secure to make sure IT infrastructure remains available and ‘fit for purpose’
Perform L2 and L3 incident management for Desktop and Server Infrastructure Technologies Supporting the systems administrator(s) with BAU support, providing an escalation point for high-level users and issues
Infrastructure innovation, in line with business plans and software development
Develop an understanding of ISO 27001 and assist with audits, compliance, and policy development
Perform root-cause analysis on cyber and compliance risks
Out-of-hours work to support global teams when required
Takes a lead role in developing documentation for the more complex technical areas. Mentor less experienced team members in the execution of their duties
Ensure security compliance of the IT infrastructure by carrying out remedial actions as required
What we are looking for
Excellent working knowledge of The Microsoft Cloud services and experience of building solutions around the,
Solid technical experience in supporting Microsoft server infrastructure (hardware and software)
Team Leader experience, generally focused around mentoring junior members of the team
Experienced engineer with an excellent record of server infrastructure, medium and large schedule rolls of Cloud first infrastructures
Experience working with MS Windows Server 2012/R2, ADFS, AD MS SharePoint, Exchange, PowerShell, Skype for business, Teams, O365, and Intune.
Working knowledge and experience of Hyper-V is essential
Experience of SQL server management
Technical experience Office 365 and administration of MS Azure
Be able to demonstrate advanced networking skills
Working knowledge of Microsoft Teams and Microsoft PowerApps and power platform builds
Knowledge of Microsoft Dynamics 360 or equivalent
Experience supporting Azure DevOP’s platforms, Maintain Blob Storage as well as other Microsoft cloud technologies
Have a positive ‘can do’ attitude, be willing to go the extra mile and suggest improvements to departmental processes
IT Project Management (Technical side) desirable
Excellent communication skills at all levels, be able to provide updates to the relevant individuals / teams as and when necessary
Solid understanding of General IT equipment e.g., Switch, routers, SaaS etc.
Experience in cybersecurity is desirable
Experience of 27001 is desirable (not audit level)
Experience designing and implementing CRM Systems is desirable
NB: The successful candidate will be required to pass our security screening procedures.
Role Summary
Be at the forefront of ICT improvements and transformation within the Fire & Rescue Service (AF&RS). We are seeking a visionary leader to shape our future ICT and digital strategy, make further improvements to our infrastructure and ensure our ICT systems are resilient, reliable, and accessible to all staff 24/7.
This is a new role leading the development of an integrated ICT strategy and technology roadmap and overseeing the delivery of technology initiatives. This business-critical position will require you to work effectively with key stakeholders to create and implement an ICT strategy which aligns with our organisational goals and ambitions, ensures the integration and enhancement of our systems and improved user experience.
This role will require an ambitious, forward-thinking individual who has the technical knowledge, drive and passion to make a big difference. You will have a unique opportunity to make the role your own and bring your experience, ideas, influencing skills and technical expertise to our organisation. With challenging budgets, a creative and innovative approach is key, as is the exploration of potential funding sources.
Some of the things you’ll be doing
Strategic Leadership : Drive continuous improvement, culture change, and effective performance management. Act as the advocate for AF&RS’s digital vision, engaging leadership and representing AF&RS in local and national digital forums.
Expert Consultation : Offer expert guidance on ICT matters to senior stakeholders and the Fire Authority, enabling discussions on modern ICT and digital technology.
System Management : Ensure the efficiency, reliability, security, and cost-effectiveness of ICT systems and technology. Oversee external IT helpdesk providers and business continuity plans.
Infrastructure Enhancement : Drive continual improvements to the ICT infrastructure to ensure a solid foundation and enhanced user experience. Collaborate with stakeholders to define and implement improvements, presenting robust business cases for investment.
Digital Horizon-Scanning : Stay updated on digital developments and evaluate new technologies potential benefits, risks, and affordability aligned with the ICT strategy.
Strategy Development : Lead the creation and implementation of AF&RS’s cohesive ICT and Digital Strategy, fostering innovative and integrated improvements.
Project Oversight : Oversee the successful delivery of all ICT, digital, and systems projects. Establish governance structures, aligning with the ICT strategy and legal compliance.
Change Management : Implement efficient change processes, improving service quality and business continuity while minimising disruption.
Risk Management: Proactively assess and monitor ICT-related risks across AF&RS, implementing effective controls and mitigations.
Resource Optimisation : Develop an appropriate ICT organisational structure, optimising internal and external resources to ensure delivery and an integrated approach.
Team Leadership : Provide training and mentoring to internal ICT staff, fostering a responsive and agile cross-functional team.
Stakeholder Engagement: Liaise with stakeholders across AF&RS, building strong internal networks to maximise technology benefits.
Policy Implementation : Develop and implement up-to-date ICT policies ensuring robust controls across AF&RS. Liaise with internal data protection teams, ensuring ICT developments are compliant with relevant information legislation. Act as the Deputy Senior Risk Owner ensuring high-quality governance standards and compliance.
Training Alignment : Identify and evaluate ICT training aligned with the ICT strategy and budget requirements.
Budget Management : Manage ICT budgets aligned with the ICT strategy, forecasting and reviewing budgetary arrangements and exploring potential funding opportunities.
What we’ll need from you:
Essential:
Proven experience in senior ICT leadership role, driving digital transformation and strategy (ideally within the emergency services or public sector – but not essential).
Demonstrable experience in design, sourcing, transition, delivery and implementation of new technology and data capabilities.
Excellent up-to-date technical knowledge of ICT and the technology landscape.
Extensive knowledge of digital, data and technology regulations and best practice methodologies (e.g. ITIL, ISO) and performance benchmarking. You will also maintain up-to-date technical knowledge of ICT and the technology landscape.
Significant experience of leading and managing high performing teams (via direct or matrix management).
Proven experience of strategic service planning, business processes, developing, leading, and implementing IT/ICT strategies and change programs.
Experience of successfully managing high quality business-as-usual (BAU) ICT, while also inspiring, leading, and driving innovative solutions.
Proven experience of proactively managing business continuity and cyber security arrangements.
Significant experience of dealing with vendors and third parties including experience of procuring, negotiating, and robustly managing business-critical service contractors.
Degree level education, or equivalent, in business, computer science or a related field of study, or proven relevant business experience.
Professional ICT qualifications (such as ITIL or accredited status such as Chartered IT Professional CITP), or equivalent through a combination of proven relevant training, experience and evidenced continuing professional development.
Highly effective communication and influencing skills across the full breadth of written, verbal, presentation, and digital media. You will be able to engage, advise and explain technical matters in a non-technical way.
Adaptable, inclusive, and values-based leadership and people management skills.
Relationship building and collaboration skills with the ability to influence strategic thinking and approaches to complex service issues.
Strong analytical, research, numerical and decision-making skills, to deal with complex service delivery.
Ability to manage and prioritise high workloads, with pressing and conflicting deadlines.
Desirable:
Comprehensive budget-creation and budget-management experience including identifying and evaluating opportunities, negotiation, and delivering efficiencies.
Experience of working in a climate of transformation and/or continuous improvement and supporting others in uncertain times.
Experience of working for an emergency service or local authority.
Experience of Information and Data Governance and/or of being a Senior Risk Information Officer (SIRO) or Deputy SIRO.
Experience of portfolio and project management methodologies and tailoring these for significant ICT projects and organisational context.
Proven ICT risk management experience.
High level of political awareness and acuity to interact with senior stakeholders and elected Members.
Foundation or Practitioner level qualification in programme or project management.
What you can expect in return
27 days annual holiday (plus public holidays) rising to 31 days after 5 years, and 32 after 10 years of service
Local Government Pension - Defined Benefit Scheme
Flexible and hybrid working
Electric Vehicle Salary Sacrifice Scheme
Cycle to Work scheme
Welfare and Wellbeing services
Staff Engagement Groups
Access to a Medical Intervention Scheme which can support staff to access private medical assessments and treatments
Access to Blue Light card with offers online and high street discounts
Use of the multi-gym, sports hall, restaurant, free parking, and beautiful open surroundings at our Headquarters in Portishead
Please note - as this post is based at our Headquarters which we share with Avon & Somerset Police, the successful applicant will be required to undergo a security clearance check & DBS check.
Further Information
If you would like to have an informal conversation with the hiring manager for this role please contact recruitment@avonfire.gov.uk to request this.
How to apply: The full job description can be found on our careers pages: Head of ICT | Yes You Can! The Avon Fire & Rescue Service Job . Once you have read the job description please submit a tailored CV demonstrating how your skills and experience match the requirements of the role.
Late applications will not be accepted. Please quote job reference number 1023 [JD number] on any communications. Thank you.
Avon Fire & Rescue Service is committed to securing equality of opportunity. W e welcome applications from all members of our community who are currently under-represented at Avon Fire & Rescue Service, particularly women, Disabled people and members of ethnic minority communities.
Dec 20, 2023
Full time
Role Summary
Be at the forefront of ICT improvements and transformation within the Fire & Rescue Service (AF&RS). We are seeking a visionary leader to shape our future ICT and digital strategy, make further improvements to our infrastructure and ensure our ICT systems are resilient, reliable, and accessible to all staff 24/7.
This is a new role leading the development of an integrated ICT strategy and technology roadmap and overseeing the delivery of technology initiatives. This business-critical position will require you to work effectively with key stakeholders to create and implement an ICT strategy which aligns with our organisational goals and ambitions, ensures the integration and enhancement of our systems and improved user experience.
This role will require an ambitious, forward-thinking individual who has the technical knowledge, drive and passion to make a big difference. You will have a unique opportunity to make the role your own and bring your experience, ideas, influencing skills and technical expertise to our organisation. With challenging budgets, a creative and innovative approach is key, as is the exploration of potential funding sources.
Some of the things you’ll be doing
Strategic Leadership : Drive continuous improvement, culture change, and effective performance management. Act as the advocate for AF&RS’s digital vision, engaging leadership and representing AF&RS in local and national digital forums.
Expert Consultation : Offer expert guidance on ICT matters to senior stakeholders and the Fire Authority, enabling discussions on modern ICT and digital technology.
System Management : Ensure the efficiency, reliability, security, and cost-effectiveness of ICT systems and technology. Oversee external IT helpdesk providers and business continuity plans.
Infrastructure Enhancement : Drive continual improvements to the ICT infrastructure to ensure a solid foundation and enhanced user experience. Collaborate with stakeholders to define and implement improvements, presenting robust business cases for investment.
Digital Horizon-Scanning : Stay updated on digital developments and evaluate new technologies potential benefits, risks, and affordability aligned with the ICT strategy.
Strategy Development : Lead the creation and implementation of AF&RS’s cohesive ICT and Digital Strategy, fostering innovative and integrated improvements.
Project Oversight : Oversee the successful delivery of all ICT, digital, and systems projects. Establish governance structures, aligning with the ICT strategy and legal compliance.
Change Management : Implement efficient change processes, improving service quality and business continuity while minimising disruption.
Risk Management: Proactively assess and monitor ICT-related risks across AF&RS, implementing effective controls and mitigations.
Resource Optimisation : Develop an appropriate ICT organisational structure, optimising internal and external resources to ensure delivery and an integrated approach.
Team Leadership : Provide training and mentoring to internal ICT staff, fostering a responsive and agile cross-functional team.
Stakeholder Engagement: Liaise with stakeholders across AF&RS, building strong internal networks to maximise technology benefits.
Policy Implementation : Develop and implement up-to-date ICT policies ensuring robust controls across AF&RS. Liaise with internal data protection teams, ensuring ICT developments are compliant with relevant information legislation. Act as the Deputy Senior Risk Owner ensuring high-quality governance standards and compliance.
Training Alignment : Identify and evaluate ICT training aligned with the ICT strategy and budget requirements.
Budget Management : Manage ICT budgets aligned with the ICT strategy, forecasting and reviewing budgetary arrangements and exploring potential funding opportunities.
What we’ll need from you:
Essential:
Proven experience in senior ICT leadership role, driving digital transformation and strategy (ideally within the emergency services or public sector – but not essential).
Demonstrable experience in design, sourcing, transition, delivery and implementation of new technology and data capabilities.
Excellent up-to-date technical knowledge of ICT and the technology landscape.
Extensive knowledge of digital, data and technology regulations and best practice methodologies (e.g. ITIL, ISO) and performance benchmarking. You will also maintain up-to-date technical knowledge of ICT and the technology landscape.
Significant experience of leading and managing high performing teams (via direct or matrix management).
Proven experience of strategic service planning, business processes, developing, leading, and implementing IT/ICT strategies and change programs.
Experience of successfully managing high quality business-as-usual (BAU) ICT, while also inspiring, leading, and driving innovative solutions.
Proven experience of proactively managing business continuity and cyber security arrangements.
Significant experience of dealing with vendors and third parties including experience of procuring, negotiating, and robustly managing business-critical service contractors.
Degree level education, or equivalent, in business, computer science or a related field of study, or proven relevant business experience.
Professional ICT qualifications (such as ITIL or accredited status such as Chartered IT Professional CITP), or equivalent through a combination of proven relevant training, experience and evidenced continuing professional development.
Highly effective communication and influencing skills across the full breadth of written, verbal, presentation, and digital media. You will be able to engage, advise and explain technical matters in a non-technical way.
Adaptable, inclusive, and values-based leadership and people management skills.
Relationship building and collaboration skills with the ability to influence strategic thinking and approaches to complex service issues.
Strong analytical, research, numerical and decision-making skills, to deal with complex service delivery.
Ability to manage and prioritise high workloads, with pressing and conflicting deadlines.
Desirable:
Comprehensive budget-creation and budget-management experience including identifying and evaluating opportunities, negotiation, and delivering efficiencies.
Experience of working in a climate of transformation and/or continuous improvement and supporting others in uncertain times.
Experience of working for an emergency service or local authority.
Experience of Information and Data Governance and/or of being a Senior Risk Information Officer (SIRO) or Deputy SIRO.
Experience of portfolio and project management methodologies and tailoring these for significant ICT projects and organisational context.
Proven ICT risk management experience.
High level of political awareness and acuity to interact with senior stakeholders and elected Members.
Foundation or Practitioner level qualification in programme or project management.
What you can expect in return
27 days annual holiday (plus public holidays) rising to 31 days after 5 years, and 32 after 10 years of service
Local Government Pension - Defined Benefit Scheme
Flexible and hybrid working
Electric Vehicle Salary Sacrifice Scheme
Cycle to Work scheme
Welfare and Wellbeing services
Staff Engagement Groups
Access to a Medical Intervention Scheme which can support staff to access private medical assessments and treatments
Access to Blue Light card with offers online and high street discounts
Use of the multi-gym, sports hall, restaurant, free parking, and beautiful open surroundings at our Headquarters in Portishead
Please note - as this post is based at our Headquarters which we share with Avon & Somerset Police, the successful applicant will be required to undergo a security clearance check & DBS check.
Further Information
If you would like to have an informal conversation with the hiring manager for this role please contact recruitment@avonfire.gov.uk to request this.
How to apply: The full job description can be found on our careers pages: Head of ICT | Yes You Can! The Avon Fire & Rescue Service Job . Once you have read the job description please submit a tailored CV demonstrating how your skills and experience match the requirements of the role.
Late applications will not be accepted. Please quote job reference number 1023 [JD number] on any communications. Thank you.
Avon Fire & Rescue Service is committed to securing equality of opportunity. W e welcome applications from all members of our community who are currently under-represented at Avon Fire & Rescue Service, particularly women, Disabled people and members of ethnic minority communities.
Loch Lomond & The Trossachs National Park
Balloch, West Dunbartonshire
ICT Infrastructure Engineer (M365)
Salary : £33,622 - £40,473 per annum
Contract: Permanent - Full Time, we are happy to talk part-time and flexible working
Location: Balloch – with hybrid working model in place
Are you looking for an exciting and rewarding opportunity to work in one of the most beautiful and scenic landscapes in the world?
Loch Lomond & The Trossachs National Park covers over 720 square miles of Scotland’s finest countryside which welcomes over 4 million visitors each year. From the stunning sea lochs and rugged coastline through the majestic glens and breath-taking Loch, Scotland’s first National Park truly is a magical place to live or visit and an incredible place to work.
The role:
We have an exciting opportunity for an experienced ICT Infrastructure Engineer to join our small, dedicated team providing ICT support services for Loch Lomond & the Trossachs National Park. This is a rare opportunity to join a fast paced and high performing organisation at a truly exciting time for the Information Services team as we expand our use of Microsoft 365, look towards full Cloud adoption and being planning on our new Digital Strategy.
An experienced professional, with excellent analytical and problem-solving skills, you will have a proven track record in supporting, developing, and securing M365, Azure and Cloud based platforms, from user and app management to compliance and governance aspects as well as on site infrastructure (such as networking equipment, Microsoft Server, and VMware virtual environments)
As someone who has a background in both Microsoft 365 and Azure and on-premise technologies, you will understand how to organise and prioritise a varied workload to meet deadlines all while being confident, credible, proactive, and creative when driving quality improvement and good practice.
Responsibilities:
Provide administration and support of secure and efficient IT, telephony, data, and intranet systems, which support the business needs of the organisation, including M365, server 2016-19, networking, ICT Helpdesk (end-user support), cyber security, ongoing maintenance, system development and business continuity.
Lead the planning, implementation, administration, and development of the organisations M365 tenancy and applications.
Support the development & implementation of new technologies by advising on design concepts & changes, implementation strategies & deployment timelines.
Contribute with modern thinking regarding Infrastructure technologies to assist in the digitalization of the business.
Undertake defined support activities including performing Scheduled Maintenance (controlled upgrades and fixes), testing, problem diagnosis and Root-cause Analysis, resolving subsequent issues within agreed parameters.
Provide advice and information on matters relating to Information Services systems and software, and ICT\GIS team service delivery, and support the effective monitoring of all such systems and services.
Contribute to developing and supporting awareness initiatives, including training and the production of user guides, to promote more effective, efficient, and sustainable use of the organisation’s Information Services resources.
Assist with the provision of effective Information Services administration by maintaining key documents and records such as Asset Registers, Network Diagrams, Technical procedures, and configuration documents.
Document technical procedures and routines and assist in the production and publication of all Information Services service standards and make recommendations for policy or action.
Undertake any other duties appropriate to the grade as required.
Who we are looking for:
Your skills, abilities and experience should include:
Demonstrable relevant experience of working in a similar role
Experience of developing and supporting M365, including Azure AD, Teams, Exchange, SharePoint, OneDrive, Intune, Autopilot and O365 Apps
Experience of developing and supporting M365 Power Platform services, such as Power BI and Power Automate.
Demonstrable technical ability
Excellent analytical and problem-solving skills
The ability to adapt and to learn new skills and technologies
A recognised computing or other relevant qualification at Degree level or equivalent, or equivalent relevant experience
Ideally, but not essential, you’ll also have:
Experience of Microsoft Azure Infrastructure as a service
Strong knowledge of security solutions including firewalls, antivirus, intrusion detection, network monitoring and MDM systems
Strong knowledge and understanding of M365
Strong knowledge and understanding of Active Directory and Group policy
Relevant Microsoft Qualifications
Who we are and our values:
We offer flexible and remote working, with a generous pension scheme and annual leave allowance. Staff have access to wellbeing services and there is a strong focus on wellbeing throughout the organisation.
Being part of Loch Lomond & the Trossachs National Park Authority means being passionate about what you do, working hard to inspire and lead the way for others. We care about each other and are accessible and friendly treating each other with respect and understanding, we think about our planet with each decision we make. Together, we are the difference.
Loch Lomond & the Trossachs National Park Authority are proud to celebrate difference. Diversity of experience is vital in our success we want our business to be representative to the communities we work alongside. As an equal opportunity employer, we actively encourage applicants from a wide range of individuals, irrespective of age, disability, gender reassignment, gender identity and expression, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.
Closing date: 3 January 2024.
Interview dates are set for: w/c 15 January 2024.
Dec 07, 2023
Full time
ICT Infrastructure Engineer (M365)
Salary : £33,622 - £40,473 per annum
Contract: Permanent - Full Time, we are happy to talk part-time and flexible working
Location: Balloch – with hybrid working model in place
Are you looking for an exciting and rewarding opportunity to work in one of the most beautiful and scenic landscapes in the world?
Loch Lomond & The Trossachs National Park covers over 720 square miles of Scotland’s finest countryside which welcomes over 4 million visitors each year. From the stunning sea lochs and rugged coastline through the majestic glens and breath-taking Loch, Scotland’s first National Park truly is a magical place to live or visit and an incredible place to work.
The role:
We have an exciting opportunity for an experienced ICT Infrastructure Engineer to join our small, dedicated team providing ICT support services for Loch Lomond & the Trossachs National Park. This is a rare opportunity to join a fast paced and high performing organisation at a truly exciting time for the Information Services team as we expand our use of Microsoft 365, look towards full Cloud adoption and being planning on our new Digital Strategy.
An experienced professional, with excellent analytical and problem-solving skills, you will have a proven track record in supporting, developing, and securing M365, Azure and Cloud based platforms, from user and app management to compliance and governance aspects as well as on site infrastructure (such as networking equipment, Microsoft Server, and VMware virtual environments)
As someone who has a background in both Microsoft 365 and Azure and on-premise technologies, you will understand how to organise and prioritise a varied workload to meet deadlines all while being confident, credible, proactive, and creative when driving quality improvement and good practice.
Responsibilities:
Provide administration and support of secure and efficient IT, telephony, data, and intranet systems, which support the business needs of the organisation, including M365, server 2016-19, networking, ICT Helpdesk (end-user support), cyber security, ongoing maintenance, system development and business continuity.
Lead the planning, implementation, administration, and development of the organisations M365 tenancy and applications.
Support the development & implementation of new technologies by advising on design concepts & changes, implementation strategies & deployment timelines.
Contribute with modern thinking regarding Infrastructure technologies to assist in the digitalization of the business.
Undertake defined support activities including performing Scheduled Maintenance (controlled upgrades and fixes), testing, problem diagnosis and Root-cause Analysis, resolving subsequent issues within agreed parameters.
Provide advice and information on matters relating to Information Services systems and software, and ICT\GIS team service delivery, and support the effective monitoring of all such systems and services.
Contribute to developing and supporting awareness initiatives, including training and the production of user guides, to promote more effective, efficient, and sustainable use of the organisation’s Information Services resources.
Assist with the provision of effective Information Services administration by maintaining key documents and records such as Asset Registers, Network Diagrams, Technical procedures, and configuration documents.
Document technical procedures and routines and assist in the production and publication of all Information Services service standards and make recommendations for policy or action.
Undertake any other duties appropriate to the grade as required.
Who we are looking for:
Your skills, abilities and experience should include:
Demonstrable relevant experience of working in a similar role
Experience of developing and supporting M365, including Azure AD, Teams, Exchange, SharePoint, OneDrive, Intune, Autopilot and O365 Apps
Experience of developing and supporting M365 Power Platform services, such as Power BI and Power Automate.
Demonstrable technical ability
Excellent analytical and problem-solving skills
The ability to adapt and to learn new skills and technologies
A recognised computing or other relevant qualification at Degree level or equivalent, or equivalent relevant experience
Ideally, but not essential, you’ll also have:
Experience of Microsoft Azure Infrastructure as a service
Strong knowledge of security solutions including firewalls, antivirus, intrusion detection, network monitoring and MDM systems
Strong knowledge and understanding of M365
Strong knowledge and understanding of Active Directory and Group policy
Relevant Microsoft Qualifications
Who we are and our values:
We offer flexible and remote working, with a generous pension scheme and annual leave allowance. Staff have access to wellbeing services and there is a strong focus on wellbeing throughout the organisation.
Being part of Loch Lomond & the Trossachs National Park Authority means being passionate about what you do, working hard to inspire and lead the way for others. We care about each other and are accessible and friendly treating each other with respect and understanding, we think about our planet with each decision we make. Together, we are the difference.
Loch Lomond & the Trossachs National Park Authority are proud to celebrate difference. Diversity of experience is vital in our success we want our business to be representative to the communities we work alongside. As an equal opportunity employer, we actively encourage applicants from a wide range of individuals, irrespective of age, disability, gender reassignment, gender identity and expression, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.
Closing date: 3 January 2024.
Interview dates are set for: w/c 15 January 2024.
The Lead Tester will sit within the Kuro Health Product Team and lead functional testing and test co-ordination as the Group moves forward with a number of new IT platform implementations and enhancements.
You will be responsible for ensuring that new developments are thoroughly and meticulously tested, with issues identified and passed back to the developers for further work as well establishing test processes and practices.
With experience of planning and executing test cycles in an agile delivery environment, this role would suit someone with testing experience as part of a test team, wanting to take a first step into a test lead role.
A full-time post, working 37.5 hours per week Monday to Friday. Remote working, but occasional requirement to attend a site office.
Key accountabilities & responsibilities
Works closely with the product owners to determine the scope of testing for each release based on the requirements.
Constructs well structured test plans and test cases, confirms and manages own time against effort estimates.
Agrees testing metrics and success criteria with the product team. Ensures quality criteria are met prior to sign-off for release.
Executes testing against test plans.
Works with product and development resources to ensure that any defects are appropriately recorded and prioritised.
Identifies any risks and issues relating to testing and escalates appropriately.
Tracks progress and QA metrics, communicates the status of testing clearly ensuring all interested parties receive regular updates.
Creates standard test collateral for re-use as required such as test plans, test and defect reports.
Provides knowledge of testing best practice throughout the development lifecycle.
Supports UAT of changes and releases within the business units, including collating and prioritising defects, managing retests and reporting on test progress.
Proactively identifies areas for improvement in testing, establishing and presenting recommendations to the Product Manager.
Demonstrates excellent communication and collaboration within the scrum environment.
Key Relationships
Develops strong relationships with Product, Development and operational delivery teams to ensure that testing can be executed effectively.
Person Specification
Experience - Essential
Functional testing experience in an agile delivery environment and knowledge of software testing.
Experience of creating and maintaining test plans.
Experience of working with 3rd party suppliers.
Experience of working in a cross-functional environment with product owners, business analysts, developers, business testers and operational stakeholders.
Education and qualifications - Desirable
ISTQB/ISEB Testing Certification
Skills and knowledge - Essential
Excellent test planning and co-ordination skills
Understanding of testing best practices
Clear communicator
Skills and knowledge - Essential
Case management and workflow systems
API testing
Behaviour - Essential
Self-motivated and proactive. High levels of commitment and enthusiasm
Happy to get hands dirty where required!
Collaborative style with the ability to influence others
Positive professional attitude to getting things done
Innovative, constantly looking for new opportunities and solutions
Works well as part of a team
Role conditional on passing employee vetting process which includes a 5 year employment reference check, 3 year financial probity and basic criminal disclosure check.
We offer an unrivalled benefits package including flexible working arrangements, enhanced maternity & paternity, medical cash plan, company sick pay, 5% matched pension, up to 27 days paid holiday (subject to length of service increments) plus bank holidays on top and option to top up by 5 days per year through our flexible leave scheme.
Kuro Health actively promotes equality of opportunity for all. We welcome applications from a wide range of candidates with the right mix of talent, skills and potential.
Sep 18, 2023
Full time
The Lead Tester will sit within the Kuro Health Product Team and lead functional testing and test co-ordination as the Group moves forward with a number of new IT platform implementations and enhancements.
You will be responsible for ensuring that new developments are thoroughly and meticulously tested, with issues identified and passed back to the developers for further work as well establishing test processes and practices.
With experience of planning and executing test cycles in an agile delivery environment, this role would suit someone with testing experience as part of a test team, wanting to take a first step into a test lead role.
A full-time post, working 37.5 hours per week Monday to Friday. Remote working, but occasional requirement to attend a site office.
Key accountabilities & responsibilities
Works closely with the product owners to determine the scope of testing for each release based on the requirements.
Constructs well structured test plans and test cases, confirms and manages own time against effort estimates.
Agrees testing metrics and success criteria with the product team. Ensures quality criteria are met prior to sign-off for release.
Executes testing against test plans.
Works with product and development resources to ensure that any defects are appropriately recorded and prioritised.
Identifies any risks and issues relating to testing and escalates appropriately.
Tracks progress and QA metrics, communicates the status of testing clearly ensuring all interested parties receive regular updates.
Creates standard test collateral for re-use as required such as test plans, test and defect reports.
Provides knowledge of testing best practice throughout the development lifecycle.
Supports UAT of changes and releases within the business units, including collating and prioritising defects, managing retests and reporting on test progress.
Proactively identifies areas for improvement in testing, establishing and presenting recommendations to the Product Manager.
Demonstrates excellent communication and collaboration within the scrum environment.
Key Relationships
Develops strong relationships with Product, Development and operational delivery teams to ensure that testing can be executed effectively.
Person Specification
Experience - Essential
Functional testing experience in an agile delivery environment and knowledge of software testing.
Experience of creating and maintaining test plans.
Experience of working with 3rd party suppliers.
Experience of working in a cross-functional environment with product owners, business analysts, developers, business testers and operational stakeholders.
Education and qualifications - Desirable
ISTQB/ISEB Testing Certification
Skills and knowledge - Essential
Excellent test planning and co-ordination skills
Understanding of testing best practices
Clear communicator
Skills and knowledge - Essential
Case management and workflow systems
API testing
Behaviour - Essential
Self-motivated and proactive. High levels of commitment and enthusiasm
Happy to get hands dirty where required!
Collaborative style with the ability to influence others
Positive professional attitude to getting things done
Innovative, constantly looking for new opportunities and solutions
Works well as part of a team
Role conditional on passing employee vetting process which includes a 5 year employment reference check, 3 year financial probity and basic criminal disclosure check.
We offer an unrivalled benefits package including flexible working arrangements, enhanced maternity & paternity, medical cash plan, company sick pay, 5% matched pension, up to 27 days paid holiday (subject to length of service increments) plus bank holidays on top and option to top up by 5 days per year through our flexible leave scheme.
Kuro Health actively promotes equality of opportunity for all. We welcome applications from a wide range of candidates with the right mix of talent, skills and potential.
This is a key leadership role within the IT and Change function, responsible for overall operation and governance of the IT department and reporting directly to the group IT Director.
You will be responsible for defining policy, process and working practices and for ensuring an effective IT Support service to the Group.
A full-time post, working 37.5 hours per week Monday to Friday. Remote working, but occasional requirement to attend a site office.
Responsibilities include:
IT Service Delivery
Establishing, configuring and providing adoption assurance for service tooling
Oversight and co-ordination of incidents and requests on behalf of engineers within each subsidiary
Build relationships with senior leaderships within Group companies
Providing service reporting to senor leadership within each business
Delivery of Key IT Processes, in line with ISO27001 and ITIL, including:
Incident and Major Incident
Change Control
Access Control
Disaster Recovery Test Scheduling and Reporting
Service Desk Management
Information Security Audit
Capacity management
Vulnerability Management
Asset Management and SAM
Knowledgebase Management
Chairs the Businesses Monthly Governance meetings
Liaises with Group and subsidiary compliance teams to enable ongoing review of controls
Delivers the Group IT Risk Treatment Plan, updated the IT risk Register accordingly
Governance of MS Teams and SharePoint
Manages Vendors and Suppliers in line with the Group Supplier policy
Profile: Skills, experience, education
Skills
Strong technical awareness without being an expert
Excellent verbal, written, organisational communication skills
Strong background in ISO27001 and ITIL
Service leadership
Able to lead and mentor others who are not direct reports
Able to build relationships and engage with senior stakeholders
Customer service oriented
Knowledge of DR techniques and technologies
Strong awareness and experience of implementing IT Service management tools
Experience
5 years (or able to demonstrate excellent experience) of managing an IT Operation / Service Desk
Experience of working in a multi subsidiary business desirable
Experience of working within regulated industries preferred
Qualifications – Essential
Degree or equivalent
ITIL V4 Foundation
Qualifications – Desirable
ITIL V4 Create, Deliver, Support
ISO27001 Auditor
Formal training in people leadership
Role conditional on passing employee vetting process which includes a 5 year employment reference check, 3 year financial probity and basic criminal disclosure check.
We offer an unrivalled benefits package including flexible working arrangements, enhanced maternity & paternity, private medical insurance, medical cash plan, company sick pay, 5% matched pension, up to 27 days paid holiday (subject to length of service increments) plus bank holidays on top and option to top up by 5 days per year through our flexible leave scheme.
Kuro Health actively promotes equality of opportunity for all. We welcome applications from a wide range of candidates with the right mix of talent, skills and potential.
Sep 08, 2023
Full time
This is a key leadership role within the IT and Change function, responsible for overall operation and governance of the IT department and reporting directly to the group IT Director.
You will be responsible for defining policy, process and working practices and for ensuring an effective IT Support service to the Group.
A full-time post, working 37.5 hours per week Monday to Friday. Remote working, but occasional requirement to attend a site office.
Responsibilities include:
IT Service Delivery
Establishing, configuring and providing adoption assurance for service tooling
Oversight and co-ordination of incidents and requests on behalf of engineers within each subsidiary
Build relationships with senior leaderships within Group companies
Providing service reporting to senor leadership within each business
Delivery of Key IT Processes, in line with ISO27001 and ITIL, including:
Incident and Major Incident
Change Control
Access Control
Disaster Recovery Test Scheduling and Reporting
Service Desk Management
Information Security Audit
Capacity management
Vulnerability Management
Asset Management and SAM
Knowledgebase Management
Chairs the Businesses Monthly Governance meetings
Liaises with Group and subsidiary compliance teams to enable ongoing review of controls
Delivers the Group IT Risk Treatment Plan, updated the IT risk Register accordingly
Governance of MS Teams and SharePoint
Manages Vendors and Suppliers in line with the Group Supplier policy
Profile: Skills, experience, education
Skills
Strong technical awareness without being an expert
Excellent verbal, written, organisational communication skills
Strong background in ISO27001 and ITIL
Service leadership
Able to lead and mentor others who are not direct reports
Able to build relationships and engage with senior stakeholders
Customer service oriented
Knowledge of DR techniques and technologies
Strong awareness and experience of implementing IT Service management tools
Experience
5 years (or able to demonstrate excellent experience) of managing an IT Operation / Service Desk
Experience of working in a multi subsidiary business desirable
Experience of working within regulated industries preferred
Qualifications – Essential
Degree or equivalent
ITIL V4 Foundation
Qualifications – Desirable
ITIL V4 Create, Deliver, Support
ISO27001 Auditor
Formal training in people leadership
Role conditional on passing employee vetting process which includes a 5 year employment reference check, 3 year financial probity and basic criminal disclosure check.
We offer an unrivalled benefits package including flexible working arrangements, enhanced maternity & paternity, private medical insurance, medical cash plan, company sick pay, 5% matched pension, up to 27 days paid holiday (subject to length of service increments) plus bank holidays on top and option to top up by 5 days per year through our flexible leave scheme.
Kuro Health actively promotes equality of opportunity for all. We welcome applications from a wide range of candidates with the right mix of talent, skills and potential.
Ready to maximise your potential?
C&C Group supplies software solutions and services to almost every energy and water company throughout Great Britain.
We are at the dawn of an exciting new era with Smart Grids, as well as Market-wide Half Hourly Settlement (MHHS), which will be one of the biggest changes to the electricity industry to date. This means we are on the lookout for exceptional talent to join our team, as we expand our reach as well as our goals.
Technology is the essence of what we do, but our people make us who we are.
What will I get to do?
We are looking for a highly motivated and experienced Project Manager, who will be responsible for delivering multiple, concurrent, software development projects of varying size and complexity.
Drawing on project delivery and managerial experience, you will work with various stakeholders to ensure projects are delivered on time, in scope, and within budget to meet an expanding change portfolio and new customer requirements.
You can be a part of this very exciting and crucial time for C&C Group and work to ensure we continue to deliver excellence!
What will my day look like?
You will bring your enthusiasm and motivation, alongside your project management skills to:
Lead projects on behalf of C&C Group, liaising directly with both internal and external customers
Manage projects varying in size, from small and medium sized change requests to existing software products, through to larger changes and implementation of new software products.
Manage the delivery of multiple projects running concurrently to multiple customers, adopting best practice project management techniques to achieve project deliverables.
Maintaining communication between project team members and stakeholders via meetings and reporting.
Work directly with our internal Development, Test, Infrastructure, and Security Teams, as well as external parties to develop and revise detailed project plans based on requirements and changing needs.
Work with other Project Managers overseeing and co-ordinating cross-functional initiatives to ensure that time, cost, and quality parameters are monitored and managed.
Monitor project performance to ensure timely delivery, and perform ongoing reviews of project statuses, identify potential project risks, and recommend and implement risk mitigation solutions as approved and as appropriate.
Ensure that all project deliveries are consistent with C&C Group’s ISMS Policies and Procedures.
Report to the Head of Project Management.
More about you
You must have:
Relevant Project Management qualification.
Demonstrable experience of project delivery, ideally covering all aspects of the software development lifecycle, and managing the delivery of complex business and IT change.
Be able to utilise proven project management techniques.
Be able to provide evidence of project planning of medium to large software projects and be proficient in the use of formal scheduling tools.
Demonstrable experience of managing a diverse change portfolio with concurrent initiatives.
Be creative and correctly use the range of resources available in an efficient, engaging, and successful way.
Excellent communication skills with experience of engaging and managing third parties and can assimilate information quickly and accurately.
Experience of producing compelling presentation material at pace, adjusting communication styles to suit different audiences.
Experience of working in a matrix management environment.
Good team player.
Must be able to travel between C&C Group offices and to customer locations, when required.
Nice to have:
Experience in the utilities sector would be beneficial.
Remote Working?
We want our employees to perform at their best, so we offer a flexible working model which means you decide where you want to work.
Want to work from home to meet your deadline in peace? You can do that.
Want to bounce ideas off your colleagues or go for a team lunch? We have comfortable and relaxed offices with fruit, snacks, and hot and cold drinks available; to keep you fuelled for working.
The expectation is to be in the office for 2 days a week to ensure you get up to speed and collaborate with colleagues.
A Company to be proud of
Be more than just a number. As a small to medium sized company, we make it our mission to ensure every employee feels valued and knows that their contribution makes a difference. We want everyone to work in a place where they can thrive, and feel empowered to be themselves, which is why we encourage a diverse, fair, and open workforce.
We offer flexible working to help employees work to their full potential. We also understand that flexibility goes beyond the place of work, and we are here to support our employees in any way we can, including having Mental Health First Aiders on hand to help with more challenging times.
We strive for continuous improvement in how we work, our products and services, our working environments and culture, and our impact on the environment, and we actively encourage our employees to tell us how.
Benefits and Rewards include:
Comprehensive private healthcare for you and your family, including optical and dental, as well as extra cancer care cover and access to mental health support
Employee Assistance Programme
25-27 days holiday, plus public holidays of course
Payroll Giving Scheme – We will match donations made to your chosen charity!
A generous monthly team social budget
Fruit, snacks, and drinks when working in our offices
Electric Vehicle Scheme
Ride to Work Scheme
Extra days annual leave for your wedding/civil partnership
Free on-site car parking
How do I join the C&C Group team?
If this advert sparks excitement as well as matches your aspirations and skills, then apply today!
If this isn’t the right role for you but you would love to work for C&C Group, then please get in touch. We are always looking for clever, smart, innovative, and motivated talent.
Jan 31, 2023
Full time
Ready to maximise your potential?
C&C Group supplies software solutions and services to almost every energy and water company throughout Great Britain.
We are at the dawn of an exciting new era with Smart Grids, as well as Market-wide Half Hourly Settlement (MHHS), which will be one of the biggest changes to the electricity industry to date. This means we are on the lookout for exceptional talent to join our team, as we expand our reach as well as our goals.
Technology is the essence of what we do, but our people make us who we are.
What will I get to do?
We are looking for a highly motivated and experienced Project Manager, who will be responsible for delivering multiple, concurrent, software development projects of varying size and complexity.
Drawing on project delivery and managerial experience, you will work with various stakeholders to ensure projects are delivered on time, in scope, and within budget to meet an expanding change portfolio and new customer requirements.
You can be a part of this very exciting and crucial time for C&C Group and work to ensure we continue to deliver excellence!
What will my day look like?
You will bring your enthusiasm and motivation, alongside your project management skills to:
Lead projects on behalf of C&C Group, liaising directly with both internal and external customers
Manage projects varying in size, from small and medium sized change requests to existing software products, through to larger changes and implementation of new software products.
Manage the delivery of multiple projects running concurrently to multiple customers, adopting best practice project management techniques to achieve project deliverables.
Maintaining communication between project team members and stakeholders via meetings and reporting.
Work directly with our internal Development, Test, Infrastructure, and Security Teams, as well as external parties to develop and revise detailed project plans based on requirements and changing needs.
Work with other Project Managers overseeing and co-ordinating cross-functional initiatives to ensure that time, cost, and quality parameters are monitored and managed.
Monitor project performance to ensure timely delivery, and perform ongoing reviews of project statuses, identify potential project risks, and recommend and implement risk mitigation solutions as approved and as appropriate.
Ensure that all project deliveries are consistent with C&C Group’s ISMS Policies and Procedures.
Report to the Head of Project Management.
More about you
You must have:
Relevant Project Management qualification.
Demonstrable experience of project delivery, ideally covering all aspects of the software development lifecycle, and managing the delivery of complex business and IT change.
Be able to utilise proven project management techniques.
Be able to provide evidence of project planning of medium to large software projects and be proficient in the use of formal scheduling tools.
Demonstrable experience of managing a diverse change portfolio with concurrent initiatives.
Be creative and correctly use the range of resources available in an efficient, engaging, and successful way.
Excellent communication skills with experience of engaging and managing third parties and can assimilate information quickly and accurately.
Experience of producing compelling presentation material at pace, adjusting communication styles to suit different audiences.
Experience of working in a matrix management environment.
Good team player.
Must be able to travel between C&C Group offices and to customer locations, when required.
Nice to have:
Experience in the utilities sector would be beneficial.
Remote Working?
We want our employees to perform at their best, so we offer a flexible working model which means you decide where you want to work.
Want to work from home to meet your deadline in peace? You can do that.
Want to bounce ideas off your colleagues or go for a team lunch? We have comfortable and relaxed offices with fruit, snacks, and hot and cold drinks available; to keep you fuelled for working.
The expectation is to be in the office for 2 days a week to ensure you get up to speed and collaborate with colleagues.
A Company to be proud of
Be more than just a number. As a small to medium sized company, we make it our mission to ensure every employee feels valued and knows that their contribution makes a difference. We want everyone to work in a place where they can thrive, and feel empowered to be themselves, which is why we encourage a diverse, fair, and open workforce.
We offer flexible working to help employees work to their full potential. We also understand that flexibility goes beyond the place of work, and we are here to support our employees in any way we can, including having Mental Health First Aiders on hand to help with more challenging times.
We strive for continuous improvement in how we work, our products and services, our working environments and culture, and our impact on the environment, and we actively encourage our employees to tell us how.
Benefits and Rewards include:
Comprehensive private healthcare for you and your family, including optical and dental, as well as extra cancer care cover and access to mental health support
Employee Assistance Programme
25-27 days holiday, plus public holidays of course
Payroll Giving Scheme – We will match donations made to your chosen charity!
A generous monthly team social budget
Fruit, snacks, and drinks when working in our offices
Electric Vehicle Scheme
Ride to Work Scheme
Extra days annual leave for your wedding/civil partnership
Free on-site car parking
How do I join the C&C Group team?
If this advert sparks excitement as well as matches your aspirations and skills, then apply today!
If this isn’t the right role for you but you would love to work for C&C Group, then please get in touch. We are always looking for clever, smart, innovative, and motivated talent.
About Us
The Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 140,000 customers nationwide.
It’s an exciting time to work for Guinness in our IT and Business Change Team. We’ve recently reviewed our operating model to ensure we have the right skills and the people we need to deliver our ambitious plans. In turn we are out to market for an exciting number of new roles.
We’re looking for a Solutions Architect to join us on a permanent, full-time basis. This role is based in our Oldham office however Guinness is currently trialling a hybrid working model based on 2 days in the office and 3 days working from home.
About the role
You will be responsible for Leading and developing the Solution Architecture / System Design artifacts needed to effectively deliver the IT/IM Roadmap and change portfolio in line with the Guinness IT and business strategy including promoting the use of new technologies that deliver business benefit to Guinness.
As an organisation we are committed to investing in our people and in technology that will continue to support our strategic aims and enable continued business improvement through the implementation of our IT / IM Roadmap. Our Roadmap is exciting – it is based on the principle of Cloud first, establishing best practice processes and utilising out of the box functionality to deliver our digital transformation. Over the last 2 years our IT & Change teams have worked together to migrate our legacy CRM system to Dynamics 365 online, Finance system to Oracle cloud and implement Azure integration services. We now working on our technology roadmap for Asset Management & Repairs, as well as extending the use of the Oracle Platform for HR and L&D and continuing to extend our use of Microsoft Dynamics.
In this role you will:
Manage the Solution Architecture team within the IT Services and Change function.
Develop and govern Guinness’s IT/IM Roadmap and Enterprise Architecture (systems, applications, infrastructure, networks, security, and data) to ensure that it is aligned with the IT and Guinness business strategy.
Lead the documentation of the solution architecture / design across projects to enable internal and external development teams to deliver cost effective, timely and quality outcomes on both IT BAU and Change initiatives.
Manage Guinness wide architecture and design governance, ensuring that any significant deviations from Guinness’s architectural principles are formally agreed.
Develop and maintain an enterprise architecture repository / tooling to inform the Solution Architecture / Design of IT BAU and change projects.
Lead on best practice IT/IM architecture, innovation, reuse, delivery methodologies and new technologies that would benefit Guinness and its customers.
Lead on the procurement of new technologies demonstrating due diligence, rigor, scrutiny, and commercial awareness.
About you
You’ll have previous proven experience of developing an IT/IM Roadmap the aligns with the business strategy of a medium to large organisation that includes customer facing digital applications, cloud, and complex legacy IT estate.
Other role requirements include:
Proven experience of developing enterprise solution architectures and designs that are aligned with the business needs, budget and the IT/IM Roadmap.
Experience of using Enterprise Architecture Frameworks (TOGAF, Zachman), architectural principles, design patterns, enterprise architecture tools and artifact repositories.
Previous experience of leading enterprise / solution architecture & design teams to support effective IT development delivery.
Broad experience of a solution architecture across a range of technology solutions including ERP, CRM, ESB, Azure, Cloud, AI, IoT, RPA, etc.
Educated to level 6 (degree or equivalent) or higher in an IT/ STEM related degree discipline.
TOGAF or Zachman Certification
If you’re interested in finding out more about this exciting opportunity apply now and we will be in touch to discuss your application further.
The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Sep 20, 2022
Full time
About Us
The Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 140,000 customers nationwide.
It’s an exciting time to work for Guinness in our IT and Business Change Team. We’ve recently reviewed our operating model to ensure we have the right skills and the people we need to deliver our ambitious plans. In turn we are out to market for an exciting number of new roles.
We’re looking for a Solutions Architect to join us on a permanent, full-time basis. This role is based in our Oldham office however Guinness is currently trialling a hybrid working model based on 2 days in the office and 3 days working from home.
About the role
You will be responsible for Leading and developing the Solution Architecture / System Design artifacts needed to effectively deliver the IT/IM Roadmap and change portfolio in line with the Guinness IT and business strategy including promoting the use of new technologies that deliver business benefit to Guinness.
As an organisation we are committed to investing in our people and in technology that will continue to support our strategic aims and enable continued business improvement through the implementation of our IT / IM Roadmap. Our Roadmap is exciting – it is based on the principle of Cloud first, establishing best practice processes and utilising out of the box functionality to deliver our digital transformation. Over the last 2 years our IT & Change teams have worked together to migrate our legacy CRM system to Dynamics 365 online, Finance system to Oracle cloud and implement Azure integration services. We now working on our technology roadmap for Asset Management & Repairs, as well as extending the use of the Oracle Platform for HR and L&D and continuing to extend our use of Microsoft Dynamics.
In this role you will:
Manage the Solution Architecture team within the IT Services and Change function.
Develop and govern Guinness’s IT/IM Roadmap and Enterprise Architecture (systems, applications, infrastructure, networks, security, and data) to ensure that it is aligned with the IT and Guinness business strategy.
Lead the documentation of the solution architecture / design across projects to enable internal and external development teams to deliver cost effective, timely and quality outcomes on both IT BAU and Change initiatives.
Manage Guinness wide architecture and design governance, ensuring that any significant deviations from Guinness’s architectural principles are formally agreed.
Develop and maintain an enterprise architecture repository / tooling to inform the Solution Architecture / Design of IT BAU and change projects.
Lead on best practice IT/IM architecture, innovation, reuse, delivery methodologies and new technologies that would benefit Guinness and its customers.
Lead on the procurement of new technologies demonstrating due diligence, rigor, scrutiny, and commercial awareness.
About you
You’ll have previous proven experience of developing an IT/IM Roadmap the aligns with the business strategy of a medium to large organisation that includes customer facing digital applications, cloud, and complex legacy IT estate.
Other role requirements include:
Proven experience of developing enterprise solution architectures and designs that are aligned with the business needs, budget and the IT/IM Roadmap.
Experience of using Enterprise Architecture Frameworks (TOGAF, Zachman), architectural principles, design patterns, enterprise architecture tools and artifact repositories.
Previous experience of leading enterprise / solution architecture & design teams to support effective IT development delivery.
Broad experience of a solution architecture across a range of technology solutions including ERP, CRM, ESB, Azure, Cloud, AI, IoT, RPA, etc.
Educated to level 6 (degree or equivalent) or higher in an IT/ STEM related degree discipline.
TOGAF or Zachman Certification
If you’re interested in finding out more about this exciting opportunity apply now and we will be in touch to discuss your application further.
The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
At South West Water we believe that the strongest businesses are built on solid, stable foundations - with a vision and a culture that gives them the freedom to change, improve and innovate. We’re proud to be responsible for providing reliable, efficient and high-quality drinking water and wastewater services for the beautiful South West area. And we have huge ambitions. Not only are we committed to reaching net-zero by 2030, but we’ve also partnered with wildlife charities, National Parks and local partners to help ensure a better future for generations to come. So, if you want to be part of a diverse team where opportunities flow and fresh ideas are welcomed, #JustAddWater.
Are you looking for a role where you can use your experience to bring about real change within a proactive and environmentally conscious company?
We currently have an opportunity available for an Application Specialist to join our team working in Exeter with a mix of office-based working and home working. Joining us on a full-time, permanent basis, you will receive a competitive salary of £35,000 - £46,000 per annum plus excellent benefits, including a £3,000 relocation expenses allowance!
About the role:
As our Application Specialist, you will make sure critical applications, interfaces and databases are secure, resilient, highly available and cost-efficient to support key business processes, and can scale to allow planned growth and change. This includes the administration of databases including SQL Server and Oracle.
Our Application Assurance team sits within Corporate Applications alongside two other teams, Data and BI, and Solution Delivery. Alongside this the IT department supports:
· 3000 colleagues and external partners that use our systems
· 2500 Telemetry outstations collecting information about our assets
· 200 process control systems on our larger Drinking Water and Waste Water sites
· 300 physical and 1000 virtual servers
· 250 databases and over 100 software applications
· 2700 PCs and 1400 tablets and mobile phones
· 1200 network assets such as routers, switches, Microwave links
· Store and backup 3.5 Petabytes of data, equivalent to storing 780,000 movies!
As our Application Specialist you’ll benefit from working with over 100 experienced IT professionals within the department.
What you’ll be doing:
Administration of databases including SQL Server, Oracle and Progress - this could include taking backups, reviewing the efficiency of indexes and maintaining User Acceptance, Training or Development copies of the database to allow testing and development within the Department. Ensuring latest patches, hot fixes and Service Packs are installed to ensure supported and secure.
Receive, prioritise and escalate incidents when considered appropriate and necessary to maintain service level expectations - these could manifest into Emergency Changes (when the system is down), planned changes or P1 Incidents, and could also lead to a PRB being created, to investigate the route cause (our ambition should always be to prevent any future tickets being raised for the same reason - if practical)
Plan and undertake upgrades to critical platforms and support the transition of new and upgraded IT services into operational use - usually from other areas within IT i.e. as a result of a Project, but could be as a request from the Business e.g. annual Billing or new features being switched on
Maintain knowledge and skill levels appropriate to this specialist area - could be via formal training course or self-investment in personal development
What we are looking for:
Educated to degree level standard or able to demonstrate working to degree level
Experience with relevant operating systems, software and infrastructure, including Microsoft Server, Azure and AIX
Experienced in Database Administration for SQL Server and Oracle
Able to take personal responsibility to keep their business knowledge, IT governance and technical skills up to date
Demonstrate a strong customer service orientation, taking ownership to ensure the effective resolution of questions, requests and issues by the appropriate team
Excellent written and verbal communication skills, able to influence change without direct authority through collaboration, diplomacy and persuasiveness
Adept at presenting complex information in straightforward terms to a range of audiences
What's in it for you:
We know that the support and commitment of our staff is key to our success so you will receive the opportunity for ongoing development and training for a long-term career with us. We’re one of the largest companies in the South West and are proud to have been awarded Investors in People recognition.
In return, we offer an excellent range of benefits including:
23 days holiday allowance rising to 27 days plus bank holidays
Relocation expenses allowance of up to £3,000
A discretionary Bonus
Competitive Contributory Pension
Access to the Company Sharesave Scheme
Various health benefits
Wellbeing support programmes
A range of Group Discounts
Cycle to Work scheme
Financial Support services
Training and Development Opportunities
And many more!
Closing Date: Wednesday 11th May 2022Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.
Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness. Our core values which are essential to our success are:
· Trusted - We do the right thing for our customers and stakeholders
.· Collaborative - We forge strong relationships working together to make a positive impact.
· Responsible - We keep our promises to our customers, communities, and each other.
· Progressive - We are always looking for new ways to improve and make life better.
Apr 20, 2022
Full time
At South West Water we believe that the strongest businesses are built on solid, stable foundations - with a vision and a culture that gives them the freedom to change, improve and innovate. We’re proud to be responsible for providing reliable, efficient and high-quality drinking water and wastewater services for the beautiful South West area. And we have huge ambitions. Not only are we committed to reaching net-zero by 2030, but we’ve also partnered with wildlife charities, National Parks and local partners to help ensure a better future for generations to come. So, if you want to be part of a diverse team where opportunities flow and fresh ideas are welcomed, #JustAddWater.
Are you looking for a role where you can use your experience to bring about real change within a proactive and environmentally conscious company?
We currently have an opportunity available for an Application Specialist to join our team working in Exeter with a mix of office-based working and home working. Joining us on a full-time, permanent basis, you will receive a competitive salary of £35,000 - £46,000 per annum plus excellent benefits, including a £3,000 relocation expenses allowance!
About the role:
As our Application Specialist, you will make sure critical applications, interfaces and databases are secure, resilient, highly available and cost-efficient to support key business processes, and can scale to allow planned growth and change. This includes the administration of databases including SQL Server and Oracle.
Our Application Assurance team sits within Corporate Applications alongside two other teams, Data and BI, and Solution Delivery. Alongside this the IT department supports:
· 3000 colleagues and external partners that use our systems
· 2500 Telemetry outstations collecting information about our assets
· 200 process control systems on our larger Drinking Water and Waste Water sites
· 300 physical and 1000 virtual servers
· 250 databases and over 100 software applications
· 2700 PCs and 1400 tablets and mobile phones
· 1200 network assets such as routers, switches, Microwave links
· Store and backup 3.5 Petabytes of data, equivalent to storing 780,000 movies!
As our Application Specialist you’ll benefit from working with over 100 experienced IT professionals within the department.
What you’ll be doing:
Administration of databases including SQL Server, Oracle and Progress - this could include taking backups, reviewing the efficiency of indexes and maintaining User Acceptance, Training or Development copies of the database to allow testing and development within the Department. Ensuring latest patches, hot fixes and Service Packs are installed to ensure supported and secure.
Receive, prioritise and escalate incidents when considered appropriate and necessary to maintain service level expectations - these could manifest into Emergency Changes (when the system is down), planned changes or P1 Incidents, and could also lead to a PRB being created, to investigate the route cause (our ambition should always be to prevent any future tickets being raised for the same reason - if practical)
Plan and undertake upgrades to critical platforms and support the transition of new and upgraded IT services into operational use - usually from other areas within IT i.e. as a result of a Project, but could be as a request from the Business e.g. annual Billing or new features being switched on
Maintain knowledge and skill levels appropriate to this specialist area - could be via formal training course or self-investment in personal development
What we are looking for:
Educated to degree level standard or able to demonstrate working to degree level
Experience with relevant operating systems, software and infrastructure, including Microsoft Server, Azure and AIX
Experienced in Database Administration for SQL Server and Oracle
Able to take personal responsibility to keep their business knowledge, IT governance and technical skills up to date
Demonstrate a strong customer service orientation, taking ownership to ensure the effective resolution of questions, requests and issues by the appropriate team
Excellent written and verbal communication skills, able to influence change without direct authority through collaboration, diplomacy and persuasiveness
Adept at presenting complex information in straightforward terms to a range of audiences
What's in it for you:
We know that the support and commitment of our staff is key to our success so you will receive the opportunity for ongoing development and training for a long-term career with us. We’re one of the largest companies in the South West and are proud to have been awarded Investors in People recognition.
In return, we offer an excellent range of benefits including:
23 days holiday allowance rising to 27 days plus bank holidays
Relocation expenses allowance of up to £3,000
A discretionary Bonus
Competitive Contributory Pension
Access to the Company Sharesave Scheme
Various health benefits
Wellbeing support programmes
A range of Group Discounts
Cycle to Work scheme
Financial Support services
Training and Development Opportunities
And many more!
Closing Date: Wednesday 11th May 2022Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.
Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness. Our core values which are essential to our success are:
· Trusted - We do the right thing for our customers and stakeholders
.· Collaborative - We forge strong relationships working together to make a positive impact.
· Responsible - We keep our promises to our customers, communities, and each other.
· Progressive - We are always looking for new ways to improve and make life better.
Account Manager Lead / Lead Account Manager / Lead Relationship Manager / Lead Client Relationship Manager Hybrid working Bath, Edinburgh, or London If you are an experienced Lead Account Manager and have worked your way to the top in Tech, SaaS or FinTech, this is a brilliant opportunity to join a scaling FinTech in the wealth management space. Were looking for a passionate Lead Account Manager to head up an ever-growing account management team. The role. In this pivotal role, you will steer the delivery of our clients customer roadmap. You will take ownership of cultivating relationships with a diverse range of clients across three key segments: large advice firms and consolidators, advicetechs, and established fintechs. Extending beyond account management, you will play a central role in realizing our clients long-term growth plans, overseeing service reviews, and ensuring adherence to governance standards. Collaboration will be key, as youll work closely with the customer success and growth teams to provide a seamless and market-leading customer experience. Your responsibilities. Day to day, you will Build and lead a high-performing team dedicated to understanding and supporting customers across all market segments. Develop and execute strategic account plans tailored to each customer, aligning with both their growth objectives and our business plan requirements. Serve as the voice of our customers, leveraging insights into their business models and growth aspirations to inform future roadmap development. Lead the development of a comprehensive Governance framework, with a focus on automation, and conduct thorough service reviews to drive exceptional customer experiences. Contribute to shaping the organisations long-term customer and growth objectives, collaborating closely with internal teams. Work collaboratively with our customer success team to ensure a cohesive experience for our clients. Assist customers and our launch team in migrating existing business books and identifying new areas of growth through innovative products and services. About you. To succeed, you will need Deep knowledge of the financial advice, financial planning, fintech, wealth management or investment platform sector To demonstrate a solid understanding of how technology can enhance the investing experience. Proven experience in team leadership and a passion for both its rewards and challenges. Exceptional relationship-building skills, coupled with the ability to navigate complex queries. Experience in contract negotiations and commercial modelling. In-depth familiarity with regulatory environments and governance frameworks, including recent legislation such as consumer duty. Proficiency in process automation using low/no code tools. Knowledge and understanding of APIs. In contrast, this Lead Account Manager role isnt right for you if You prefer a highly structured, top-down approach to work. This role offers significant autonomy and requires proactive self-direction. You're uncomfortable with the fast pace of a dynamic environment. You will need to thrive on agility and to think and act quickly. Following through on ideas is not your strong suit. Initiative and accountability, and ambition are attributes our client prizes. You resist change. Embracing uncertainty and adaptability are essential qualities for success in this rapidly evolving organisation. The benefits. On offer is a generous benefits package that includes Generous annual leave, in addition to bank holidays, with an extra day off on your birthday. 3 days (full-time equivalent) per year for Dependant leave. 1 day off annually to volunteer for a registered charity. Length of service awards: 1 month paid sabbatical after 8 years. Employer pension contribution of 6%, along with life assurance. Private medical insurance. Enhanced parental leave and flexible work arrangements to support work-life integration. Up to 500 budget for home office setup. 500 per person learning budget. Opportunity to work abroad for up to 6 weeks per year. Health and wellbeing initiatives, Financial wellbeing focus with access to investment plans and advice schemes. Electric Vehicle scheme available after 12 months of employment. Perkbox membership offering a range of discounts and perks, including free weekly coffee and gym and retail discounts. Cycle to work scheme, saving money on a variety of bikes and accessories. Commitment to continuous learning with free access to over 10,000 online training courses. Help shape the future of finance and customer experience. If you're ready to take on a leadership role in a forward-thinking company, where your contributions make a tangible impact, we encourage you to apply. Ignite Digital Talent are committed to creating equal opportunities, and welcome job applications from all who are qualified and eligible to working in the UK, regardless of colour, ethnic or national origin, race, gender, sex, disability, age, sexual orientation, religious or political beliefs, marital status, or family circumstances.
Apr 18, 2024
Full time
Account Manager Lead / Lead Account Manager / Lead Relationship Manager / Lead Client Relationship Manager Hybrid working Bath, Edinburgh, or London If you are an experienced Lead Account Manager and have worked your way to the top in Tech, SaaS or FinTech, this is a brilliant opportunity to join a scaling FinTech in the wealth management space. Were looking for a passionate Lead Account Manager to head up an ever-growing account management team. The role. In this pivotal role, you will steer the delivery of our clients customer roadmap. You will take ownership of cultivating relationships with a diverse range of clients across three key segments: large advice firms and consolidators, advicetechs, and established fintechs. Extending beyond account management, you will play a central role in realizing our clients long-term growth plans, overseeing service reviews, and ensuring adherence to governance standards. Collaboration will be key, as youll work closely with the customer success and growth teams to provide a seamless and market-leading customer experience. Your responsibilities. Day to day, you will Build and lead a high-performing team dedicated to understanding and supporting customers across all market segments. Develop and execute strategic account plans tailored to each customer, aligning with both their growth objectives and our business plan requirements. Serve as the voice of our customers, leveraging insights into their business models and growth aspirations to inform future roadmap development. Lead the development of a comprehensive Governance framework, with a focus on automation, and conduct thorough service reviews to drive exceptional customer experiences. Contribute to shaping the organisations long-term customer and growth objectives, collaborating closely with internal teams. Work collaboratively with our customer success team to ensure a cohesive experience for our clients. Assist customers and our launch team in migrating existing business books and identifying new areas of growth through innovative products and services. About you. To succeed, you will need Deep knowledge of the financial advice, financial planning, fintech, wealth management or investment platform sector To demonstrate a solid understanding of how technology can enhance the investing experience. Proven experience in team leadership and a passion for both its rewards and challenges. Exceptional relationship-building skills, coupled with the ability to navigate complex queries. Experience in contract negotiations and commercial modelling. In-depth familiarity with regulatory environments and governance frameworks, including recent legislation such as consumer duty. Proficiency in process automation using low/no code tools. Knowledge and understanding of APIs. In contrast, this Lead Account Manager role isnt right for you if You prefer a highly structured, top-down approach to work. This role offers significant autonomy and requires proactive self-direction. You're uncomfortable with the fast pace of a dynamic environment. You will need to thrive on agility and to think and act quickly. Following through on ideas is not your strong suit. Initiative and accountability, and ambition are attributes our client prizes. You resist change. Embracing uncertainty and adaptability are essential qualities for success in this rapidly evolving organisation. The benefits. On offer is a generous benefits package that includes Generous annual leave, in addition to bank holidays, with an extra day off on your birthday. 3 days (full-time equivalent) per year for Dependant leave. 1 day off annually to volunteer for a registered charity. Length of service awards: 1 month paid sabbatical after 8 years. Employer pension contribution of 6%, along with life assurance. Private medical insurance. Enhanced parental leave and flexible work arrangements to support work-life integration. Up to 500 budget for home office setup. 500 per person learning budget. Opportunity to work abroad for up to 6 weeks per year. Health and wellbeing initiatives, Financial wellbeing focus with access to investment plans and advice schemes. Electric Vehicle scheme available after 12 months of employment. Perkbox membership offering a range of discounts and perks, including free weekly coffee and gym and retail discounts. Cycle to work scheme, saving money on a variety of bikes and accessories. Commitment to continuous learning with free access to over 10,000 online training courses. Help shape the future of finance and customer experience. If you're ready to take on a leadership role in a forward-thinking company, where your contributions make a tangible impact, we encourage you to apply. Ignite Digital Talent are committed to creating equal opportunities, and welcome job applications from all who are qualified and eligible to working in the UK, regardless of colour, ethnic or national origin, race, gender, sex, disability, age, sexual orientation, religious or political beliefs, marital status, or family circumstances.
Job Title: Scrum Master Location: Preston - Hybrid - We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role. Salary: Circa 58,000 What you'll be doing: Ensure agile methodology is embedded into teams Ensure teams are utilising Jira to its fullest capability Ensure teams are following best practice guidance with sprint planning, execution & reviews Ensure agile delivery for all teams Planning and deploying change programme to move to Agile Coach and mentor team members, empower team to run and lead sprints Audit team Jira/Agile delivery and sprints Provide documentation and training needed to team members Be utilised over multiple teams and stakeholders Produce reporting on delivery through Jira Your skills and experiences: Essential: IT / Computer Science related degree or hands-on experience working in a Business Data / Data Cataloguing / Data Governance environment Experience working in an Agile programme, leading and implementing change into Agile Understanding of and experience in sprint working, experience of using Jira, working in sprints, and working in the scrum master role Experience of communicating complex technical processes to stakeholders in an understandable way Desirable: Knowledge and understanding of running complex programmes over various teams Experience of working within Data and Analytics Teams Benefits: You'll receive benefits including a competitive pension scheme, enhanced annual leave allowance and a Company contributed Share Incentive Plan. You'll also have access to additional benefits such as flexible working, an employee assistance programme, Cycle2work and employee discounts - you may also be eligible for an annual incentive. The Data & Analytics team: The Data & Analytics Shared Service is at the heart of our company data landscape, bringing together data from our global operations and generating a broad range of insights to inform key business decisions. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome candidates from all backgrounds and particularly from sections of the community who are currently underrepresented within our industry, including women, ethnic minorities, people with disabilities and LGBTQ+ individuals. We also want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles working for BAE Systems will be subject to both security and export control restrictions. These restrictions mean that factors including your nationality, any previous nationalities you have held, and your place of birth may limit those roles you can perform for the organisation. Closing Date: 4th April 2024 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Apr 18, 2024
Full time
Job Title: Scrum Master Location: Preston - Hybrid - We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role. Salary: Circa 58,000 What you'll be doing: Ensure agile methodology is embedded into teams Ensure teams are utilising Jira to its fullest capability Ensure teams are following best practice guidance with sprint planning, execution & reviews Ensure agile delivery for all teams Planning and deploying change programme to move to Agile Coach and mentor team members, empower team to run and lead sprints Audit team Jira/Agile delivery and sprints Provide documentation and training needed to team members Be utilised over multiple teams and stakeholders Produce reporting on delivery through Jira Your skills and experiences: Essential: IT / Computer Science related degree or hands-on experience working in a Business Data / Data Cataloguing / Data Governance environment Experience working in an Agile programme, leading and implementing change into Agile Understanding of and experience in sprint working, experience of using Jira, working in sprints, and working in the scrum master role Experience of communicating complex technical processes to stakeholders in an understandable way Desirable: Knowledge and understanding of running complex programmes over various teams Experience of working within Data and Analytics Teams Benefits: You'll receive benefits including a competitive pension scheme, enhanced annual leave allowance and a Company contributed Share Incentive Plan. You'll also have access to additional benefits such as flexible working, an employee assistance programme, Cycle2work and employee discounts - you may also be eligible for an annual incentive. The Data & Analytics team: The Data & Analytics Shared Service is at the heart of our company data landscape, bringing together data from our global operations and generating a broad range of insights to inform key business decisions. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome candidates from all backgrounds and particularly from sections of the community who are currently underrepresented within our industry, including women, ethnic minorities, people with disabilities and LGBTQ+ individuals. We also want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles working for BAE Systems will be subject to both security and export control restrictions. These restrictions mean that factors including your nationality, any previous nationalities you have held, and your place of birth may limit those roles you can perform for the organisation. Closing Date: 4th April 2024 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Our client, a leading global business, is on a transformative journey towards agility. As they embark on implementing agile processes within their product delivery globally, they are seeking an experienced Agile Coach to join their dynamic team. Position Summary: As an Agile Coach , you will play a pivotal role in driving the adoption of agile methodologies across the organisation. You ll collaborate with cross-functional teams, leadership, and stakeholders to enhance agility, foster continuous improvement, and optimise product delivery. Additionally, you ll take on Scrum Master responsibilities, ensuring effective sprint planning, daily stand-ups, and retrospectives. Key Responsibilities: Agile Transformation: Lead the organisation s agile transformation by coaching teams, managers, and executives on agile principles, practices, and mindset. Scrum Master Duties: Facilitate sprint planning, daily stand-ups, sprint reviews, and retrospectives. Remove impediments and foster a collaborative environment. Ensure adherence to Scrum practices and ceremonies. POV, POC, and MVP Experience: Drive the creation of Proof of Value (POV) and Proof of Concept (POC) initiatives to validate agile practices and demonstrate their impact. Collaborate with teams to define and deliver Minimum Viable Products (MVPs) , iterating based on feedback and learning. Thriving in a Highly Matrix Environment: Navigate complex organisational structures, working effectively across multiple teams, reporting lines, and geographies. Influence and drive change in a matrixed setting. Continuous Improvement: Identify areas for improvement and implement agile best practices. Promote a culture of experimentation and learning. Stakeholder Engagement: Collaborate with product owners, development teams, and business units. Build strong relationships with stakeholders to drive alignment. Metrics and Reporting: Track team performance metrics and provide actionable insights. Report progress to leadership and recommend adjustments. Qualifications: Experience: Minimum 5 years of experience as an Agile Coach or Scrum Master. Proven success in leading agile transformations. Certifications: Certified ScrumMaster (CSM) or equivalent. Additional agile certifications (e.g., SAFe, PMI-ACP) preferred. Skills: Excellent coaching, facilitation, and communication skills. Strong understanding of agile frameworks (Scrum, Kanban, etc.). Ability to adapt to diverse organisational contexts. Global Mindset: Experience working in a global or multi-cultural environment. Ability to navigate complexities and drive change across geographies. What's on Offer: Competitive basic salary of up to £95,000 + bonus 27 days holiday + bank increasing each year Highly comepetitive pension Private healthcare and additional benefits Opportunity to shape the agile journey of a global organisation. Collaborative and inclusive work environment. Professional growth and development opportunities. This position will require you to be on site in Cheltenham 2 days per week so please only apply if you are within commutable distance or relocating. Recruiter: Adam Titmus
Apr 18, 2024
Full time
Our client, a leading global business, is on a transformative journey towards agility. As they embark on implementing agile processes within their product delivery globally, they are seeking an experienced Agile Coach to join their dynamic team. Position Summary: As an Agile Coach , you will play a pivotal role in driving the adoption of agile methodologies across the organisation. You ll collaborate with cross-functional teams, leadership, and stakeholders to enhance agility, foster continuous improvement, and optimise product delivery. Additionally, you ll take on Scrum Master responsibilities, ensuring effective sprint planning, daily stand-ups, and retrospectives. Key Responsibilities: Agile Transformation: Lead the organisation s agile transformation by coaching teams, managers, and executives on agile principles, practices, and mindset. Scrum Master Duties: Facilitate sprint planning, daily stand-ups, sprint reviews, and retrospectives. Remove impediments and foster a collaborative environment. Ensure adherence to Scrum practices and ceremonies. POV, POC, and MVP Experience: Drive the creation of Proof of Value (POV) and Proof of Concept (POC) initiatives to validate agile practices and demonstrate their impact. Collaborate with teams to define and deliver Minimum Viable Products (MVPs) , iterating based on feedback and learning. Thriving in a Highly Matrix Environment: Navigate complex organisational structures, working effectively across multiple teams, reporting lines, and geographies. Influence and drive change in a matrixed setting. Continuous Improvement: Identify areas for improvement and implement agile best practices. Promote a culture of experimentation and learning. Stakeholder Engagement: Collaborate with product owners, development teams, and business units. Build strong relationships with stakeholders to drive alignment. Metrics and Reporting: Track team performance metrics and provide actionable insights. Report progress to leadership and recommend adjustments. Qualifications: Experience: Minimum 5 years of experience as an Agile Coach or Scrum Master. Proven success in leading agile transformations. Certifications: Certified ScrumMaster (CSM) or equivalent. Additional agile certifications (e.g., SAFe, PMI-ACP) preferred. Skills: Excellent coaching, facilitation, and communication skills. Strong understanding of agile frameworks (Scrum, Kanban, etc.). Ability to adapt to diverse organisational contexts. Global Mindset: Experience working in a global or multi-cultural environment. Ability to navigate complexities and drive change across geographies. What's on Offer: Competitive basic salary of up to £95,000 + bonus 27 days holiday + bank increasing each year Highly comepetitive pension Private healthcare and additional benefits Opportunity to shape the agile journey of a global organisation. Collaborative and inclusive work environment. Professional growth and development opportunities. This position will require you to be on site in Cheltenham 2 days per week so please only apply if you are within commutable distance or relocating. Recruiter: Adam Titmus
Product Owner Location: Bury St. Edmunds (Hybrid) Salary: up to 60,000 (DoE) Are you a Product Owner with experience working in a software development environment? Are you looking for a new opportunity to join a growing IT team with clear progression and growth? I'm working with a market-leading client with a requirement for a Product Owner! The Role: As a Product Owner, your primary responsibility is to ensure successful delivery of new product releases or upgrades, as well as helping to outline impacts any product changes may have on wider business functions. Your day-to-day will see you define technological requirements and build product plans before overseeing the full project cycle. The Client: The client is a well-established IT solutions provider with well-defined internal teams and structures to help facilitate personal and professional development Requirements: Bachelor's degree in information management, computer science, or a related field. 3+ years of experience in product focused roles. Strong technical understanding allowing you to be comfortable in technical and non-technical conversations. Experience working with stakeholders to gather and analyse business requirements. Proven ability to develop and implement solutions that optimise business operations. Excellent communication skills, both written and verbal. Strong analytical and problem-solving skills. Experience with Jira, Trello, DevOps or similar. Desirable: Full UK Driving License and own vehicle. If you are eager to learn and have strong experience with the skill set above, and the role looks like a great fit, then please send your updated CV to (url removed) and we can schedule a conversation to discuss your application. INTERVIEW IMMEDIATELY - FAST OFFER Product Owner Location: Bury St. Edmunds (Hybrid) Salary: up to 60,000 (DoE) In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 18, 2024
Full time
Product Owner Location: Bury St. Edmunds (Hybrid) Salary: up to 60,000 (DoE) Are you a Product Owner with experience working in a software development environment? Are you looking for a new opportunity to join a growing IT team with clear progression and growth? I'm working with a market-leading client with a requirement for a Product Owner! The Role: As a Product Owner, your primary responsibility is to ensure successful delivery of new product releases or upgrades, as well as helping to outline impacts any product changes may have on wider business functions. Your day-to-day will see you define technological requirements and build product plans before overseeing the full project cycle. The Client: The client is a well-established IT solutions provider with well-defined internal teams and structures to help facilitate personal and professional development Requirements: Bachelor's degree in information management, computer science, or a related field. 3+ years of experience in product focused roles. Strong technical understanding allowing you to be comfortable in technical and non-technical conversations. Experience working with stakeholders to gather and analyse business requirements. Proven ability to develop and implement solutions that optimise business operations. Excellent communication skills, both written and verbal. Strong analytical and problem-solving skills. Experience with Jira, Trello, DevOps or similar. Desirable: Full UK Driving License and own vehicle. If you are eager to learn and have strong experience with the skill set above, and the role looks like a great fit, then please send your updated CV to (url removed) and we can schedule a conversation to discuss your application. INTERVIEW IMMEDIATELY - FAST OFFER Product Owner Location: Bury St. Edmunds (Hybrid) Salary: up to 60,000 (DoE) In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Your new company NHS Trust that employs over 5000 staff and provides emergency patient care to over 7 million people across Cumbria, Lancashire, Merseyside and Greater Manchester. Your new role They are now seeking a PMO Manager on a 12 month FTC to work within the PMO Centre of Excellence Team, supporting the successful delivery of projects and programmes within the Trust Portfolio. You will be responsible for the provision of expert project management guidance, support, assurance and resource planning expertise. You will support the continuous improvement of the PMO, driving project management standards, capabilities and reducing risk across the Trust. This will also include line management responsibilities for a small team of project coordinators. What you'll need to succeed * Excellent interpersonal skills and able to engage with all levels of hierarchy. * Good verbal and written communication skills including report writing, presentations and system specifications. * Excellent IT skills, able to use a wide range of software packages including Visio, Microsoft Project, PowerPoint and Excel. * Ability to keep accurate and complete records consistent with best practice policies and procedures. * Ability to undertake complex audit/quality assurance procedures for board level. * In depth working knowledge of programme and project management, governance and assurance, risk management and benefit management. * Knowledge of current government policies regarding the NHS programme for change is desirable. * Leadership experience and significant line management experience. * Post graduate level qualification or equivalent experience. * Prince2 Practitioner, MSP or equivalent experience. What you'll get in return You can expect a basic salary in the region of £43,742 to £50,056 (depending on experience), along with a range of other benefits including pension, access to NHS discounts, up to 33 days annual leave and hybrid/flexible working (2 days in the office and 3 days a week working from home). What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Apr 18, 2024
Your new company NHS Trust that employs over 5000 staff and provides emergency patient care to over 7 million people across Cumbria, Lancashire, Merseyside and Greater Manchester. Your new role They are now seeking a PMO Manager on a 12 month FTC to work within the PMO Centre of Excellence Team, supporting the successful delivery of projects and programmes within the Trust Portfolio. You will be responsible for the provision of expert project management guidance, support, assurance and resource planning expertise. You will support the continuous improvement of the PMO, driving project management standards, capabilities and reducing risk across the Trust. This will also include line management responsibilities for a small team of project coordinators. What you'll need to succeed * Excellent interpersonal skills and able to engage with all levels of hierarchy. * Good verbal and written communication skills including report writing, presentations and system specifications. * Excellent IT skills, able to use a wide range of software packages including Visio, Microsoft Project, PowerPoint and Excel. * Ability to keep accurate and complete records consistent with best practice policies and procedures. * Ability to undertake complex audit/quality assurance procedures for board level. * In depth working knowledge of programme and project management, governance and assurance, risk management and benefit management. * Knowledge of current government policies regarding the NHS programme for change is desirable. * Leadership experience and significant line management experience. * Post graduate level qualification or equivalent experience. * Prince2 Practitioner, MSP or equivalent experience. What you'll get in return You can expect a basic salary in the region of £43,742 to £50,056 (depending on experience), along with a range of other benefits including pension, access to NHS discounts, up to 33 days annual leave and hybrid/flexible working (2 days in the office and 3 days a week working from home). What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
We are looking for SQL DBA in Birmingham location for contract with one of our leading client. JOB INFORMATION: The post holder will be part of a dedicated team responsible for the implementation and management of all the underlying infrastructure and platforms. This consists of the application delivery platform, web Servers, printing infrastructure, virtualisation, storage, and database management. In order to ensure appropriate support and management for environments and subsystems, it is critical to establish close communications with the full infrastructure and BAU teams. The post holder will be required to be proactive in terms of responding to issues, engaging in capacity planning exercises, collaborating across the technical teams as well as with Epic, automating processes where possible, and participating in DR and business continuity tests. PROFESSIONAL Installation and management of the various infrastructure and platform elements which provide the foundation of the Epic solution. Including, but not limited to, application deployment platforms, web Servers, database Servers, data warehouse environment, backup system, storage, virtualisation platform, print server management and end user computing. RESPONSIBILITIES: Creating and managing the ODB environments that serve production, reporting, disaster recovery, training and non-production needs; Proactive monitoring of the environment in order to ensure an availability SLA of 99.9% and performance within the agreed SLA; Deliver suitable reporting mechanisms such that the organisation can be assured of the system meeting the agreed availability and performance requirements, but more importantly to actively manage that reporting and monitoring in order to analyse root causes for problems and to implement plans to remediate them; Management and deployment of Caché and Epic upgrades and updates to production and non-production environments. Provision of on-going BAU support for the system both in-hours and out-of-hours as part of the on-call team; Document and maintain processes, procedures, and architectural documentation related to the solution actively; Work with the infrastructure teams in order to promote understanding of the ODB role within the Epic system, and to ensure that the BAU teams are able to take on a supporting role in the on-going management of the solution; Follow 3rd party vendor and Epic best practices for hardware and software configuration; Attend Epic seminars, user groups and meetings on relevant topics; Be an Epic EPR subject matter expert on the Chronicles technologies; Ensure compliance with the Trust Governance Procedures, Policies and Standards for data loads and interfaces; Undertake additional, specific project work in support of the Taurus programme under the direction of the Head of ICT, Programme Manager, Digital Transformation Programme Lead and/or Technical Design Lead. COMMUNICATION AND WORKING: Develop good working relationships and communications between the Technical Design Team, Application Design and Delivery Team and the ICT BAU teams. Establish productive working relationships with Epic technical leads. Ensure that robust, documented change control procedures are Embedded into the programme of work for the delivery of Epic. Ensure effective communication throughout the implementation, and beyond, with the BAU teams to ensure a successful go-live and effective support thereafter. Negotiate, advise and instruct where required with BAU teams to ensure they understand the requirements of Epic and work closely to ensure successful go-live Effectively translate highly technical aspects of the of the ODB architecture design into understandable concepts and language for other members of the Programme teams ANALYTICAL AND JUDGEMENT: Analyse highly complex performance models to to optimise database performance and ensure non-stop availability. Analyse where tasks (ranging from highly complex to simple) can be automated or scripted to ensure consistency and efficiency and write scripts and processes to implement that automation. Be an Epic EPR subject matter expert on the Chronicles operational database environment. PLANNING AND ORGANISATIONAL SKILLS: Create and adapt complex plans for the delivery of the strategic EPR operational environments to meet the agreed warranted environment standards. Plan and deliver handover sessions for the BAU teams to promote understanding of the solution and provide for effective support following the implementation. Manage system monitoring reports actively to analyse root causes for problems and implement plans to remediate them.
Apr 18, 2024
Contractor
We are looking for SQL DBA in Birmingham location for contract with one of our leading client. JOB INFORMATION: The post holder will be part of a dedicated team responsible for the implementation and management of all the underlying infrastructure and platforms. This consists of the application delivery platform, web Servers, printing infrastructure, virtualisation, storage, and database management. In order to ensure appropriate support and management for environments and subsystems, it is critical to establish close communications with the full infrastructure and BAU teams. The post holder will be required to be proactive in terms of responding to issues, engaging in capacity planning exercises, collaborating across the technical teams as well as with Epic, automating processes where possible, and participating in DR and business continuity tests. PROFESSIONAL Installation and management of the various infrastructure and platform elements which provide the foundation of the Epic solution. Including, but not limited to, application deployment platforms, web Servers, database Servers, data warehouse environment, backup system, storage, virtualisation platform, print server management and end user computing. RESPONSIBILITIES: Creating and managing the ODB environments that serve production, reporting, disaster recovery, training and non-production needs; Proactive monitoring of the environment in order to ensure an availability SLA of 99.9% and performance within the agreed SLA; Deliver suitable reporting mechanisms such that the organisation can be assured of the system meeting the agreed availability and performance requirements, but more importantly to actively manage that reporting and monitoring in order to analyse root causes for problems and to implement plans to remediate them; Management and deployment of Caché and Epic upgrades and updates to production and non-production environments. Provision of on-going BAU support for the system both in-hours and out-of-hours as part of the on-call team; Document and maintain processes, procedures, and architectural documentation related to the solution actively; Work with the infrastructure teams in order to promote understanding of the ODB role within the Epic system, and to ensure that the BAU teams are able to take on a supporting role in the on-going management of the solution; Follow 3rd party vendor and Epic best practices for hardware and software configuration; Attend Epic seminars, user groups and meetings on relevant topics; Be an Epic EPR subject matter expert on the Chronicles technologies; Ensure compliance with the Trust Governance Procedures, Policies and Standards for data loads and interfaces; Undertake additional, specific project work in support of the Taurus programme under the direction of the Head of ICT, Programme Manager, Digital Transformation Programme Lead and/or Technical Design Lead. COMMUNICATION AND WORKING: Develop good working relationships and communications between the Technical Design Team, Application Design and Delivery Team and the ICT BAU teams. Establish productive working relationships with Epic technical leads. Ensure that robust, documented change control procedures are Embedded into the programme of work for the delivery of Epic. Ensure effective communication throughout the implementation, and beyond, with the BAU teams to ensure a successful go-live and effective support thereafter. Negotiate, advise and instruct where required with BAU teams to ensure they understand the requirements of Epic and work closely to ensure successful go-live Effectively translate highly technical aspects of the of the ODB architecture design into understandable concepts and language for other members of the Programme teams ANALYTICAL AND JUDGEMENT: Analyse highly complex performance models to to optimise database performance and ensure non-stop availability. Analyse where tasks (ranging from highly complex to simple) can be automated or scripted to ensure consistency and efficiency and write scripts and processes to implement that automation. Be an Epic EPR subject matter expert on the Chronicles operational database environment. PLANNING AND ORGANISATIONAL SKILLS: Create and adapt complex plans for the delivery of the strategic EPR operational environments to meet the agreed warranted environment standards. Plan and deliver handover sessions for the BAU teams to promote understanding of the solution and provide for effective support following the implementation. Manage system monitoring reports actively to analyse root causes for problems and implement plans to remediate them.
KHIPU Networks have an exciting opportunity for a Technical Project Manager to join the team. Location: Fleet, Hampshire (with some home-based working) Salary: Highly Competitive + Benefits Job Type: Permanent, Full-Time About Us: KHIPU Networks is an award winning company and one of the UK's & South Africa s leading advanced system integrators, one of a very small number of companies who have the technical expertise, products and services to respond to the commercial and business challenges of customers. KHIPU Networks main focus is Cyber Security, which is implied in all of our innovative and often unique leading solutions which meet the common and specialist requirements of customers. Our ethos has always been to work in partnership with customers, to understand their environments and challenges so that we can design and deploy 'best of breed solutions that enable them to meet their strategic goals. We are by Royal Appointment to Her Majesty the Queen, Network Security Provider and hold the highest certifications for the solutions we deliver. At KHIPU, we believe in an open, transparent working environment that encourages creativity and collaboration, with colleagues and customers, this makes us so effective at what we do. KHIPU Networks is based on Waterfront Business Park (overlooking Fleet Pond), within 3 minutes walk of Fleet mainline train station offering direct links into London. There is also ample free parking available on site. Technical Project Manager The Role: KHIPU currently have a vacancy within our operations department for a full-time Technical Project Manager. The successful applicant will have a proven track record working in a Project Management Office, ideally within the IT industry, having the ability to engage with our customers and suppliers at all levels. Having a good working knowledge of Security and Networking solutions, you will interact in technical discussions between the customer, our Design Authority and Technical Leads regarding the overall project delivery requirements. As our Technical Project Manager, your job will be focused around coordinating resources and processes to ensure that projects are delivered on time and produce the desired results. You will be the go-to person for the projects you are allocated, meaning you must provide support to colleagues when needed. This is a challenging and demanding role, which is likely to suit a self-motivated individual, requiring occasional travel to customer sites when necessary. Technical Project Manager Key Responsibilities: - Successful delivery of assigned IT projects, on time and on budget - Resource planning to enable successful project delivery - Project documentation control, with an ability to provide a valuable input to project procedures and processes - Building strong relationships and liaising with customers, suppliers and internal departments on a regular basis to execute project deliverables - Forecasting of internal resource capacity by tracking the progress of projects across the portfolio using an internal resource allocation system - Providing added value to existing customer relationships - Remaining technically aware of the KHIPU solution portfolio - Following KHIPU reporting, escalation and change management control procedures - Ensuring an ongoing quality of service, delivery and adherence to agreed SLAs Technical Project Manager You: - 3 to 5 years experience in a similar role is essential - Knowledge and experience with managing IT projects is essential - Experience and knowledge of KHIPU product portfolio, or similar, would be desirable. - The ability to provide effective and productive stakeholder management - Extremely organised, sub-team management and leadership skills - Excellent communication skills - both written and verbal - Ability to work well under pressure, managing multiple projects with effective prioritisation techniques - A flexible approach to delivering against tight deadlines in a challenging environment - Able to drive and with a full UK driving licence, to travel to our customer locations within the UK as necessary - Knowledge of Microsoft Project or similar - Recognised Project Management qualification, such as Prince II is desirable. Technical Project Manager Benefits: - Competitive salary, dependant on experience + car allowance - 26 days annual leave entitlement, rising with service - Private health care policy - 5% pension contributions - Life Insurance policy - Cycle to Work Scheme - Numerous company events throughout the year - Regular team building activities throughout the year - Company laptop and phone Application Process: You must have the right to work in the UK in order to be eligible to apply for this position. To submit your application for this exciting Technical Project Manager opportunity, please click Apply now.
Apr 18, 2024
Full time
KHIPU Networks have an exciting opportunity for a Technical Project Manager to join the team. Location: Fleet, Hampshire (with some home-based working) Salary: Highly Competitive + Benefits Job Type: Permanent, Full-Time About Us: KHIPU Networks is an award winning company and one of the UK's & South Africa s leading advanced system integrators, one of a very small number of companies who have the technical expertise, products and services to respond to the commercial and business challenges of customers. KHIPU Networks main focus is Cyber Security, which is implied in all of our innovative and often unique leading solutions which meet the common and specialist requirements of customers. Our ethos has always been to work in partnership with customers, to understand their environments and challenges so that we can design and deploy 'best of breed solutions that enable them to meet their strategic goals. We are by Royal Appointment to Her Majesty the Queen, Network Security Provider and hold the highest certifications for the solutions we deliver. At KHIPU, we believe in an open, transparent working environment that encourages creativity and collaboration, with colleagues and customers, this makes us so effective at what we do. KHIPU Networks is based on Waterfront Business Park (overlooking Fleet Pond), within 3 minutes walk of Fleet mainline train station offering direct links into London. There is also ample free parking available on site. Technical Project Manager The Role: KHIPU currently have a vacancy within our operations department for a full-time Technical Project Manager. The successful applicant will have a proven track record working in a Project Management Office, ideally within the IT industry, having the ability to engage with our customers and suppliers at all levels. Having a good working knowledge of Security and Networking solutions, you will interact in technical discussions between the customer, our Design Authority and Technical Leads regarding the overall project delivery requirements. As our Technical Project Manager, your job will be focused around coordinating resources and processes to ensure that projects are delivered on time and produce the desired results. You will be the go-to person for the projects you are allocated, meaning you must provide support to colleagues when needed. This is a challenging and demanding role, which is likely to suit a self-motivated individual, requiring occasional travel to customer sites when necessary. Technical Project Manager Key Responsibilities: - Successful delivery of assigned IT projects, on time and on budget - Resource planning to enable successful project delivery - Project documentation control, with an ability to provide a valuable input to project procedures and processes - Building strong relationships and liaising with customers, suppliers and internal departments on a regular basis to execute project deliverables - Forecasting of internal resource capacity by tracking the progress of projects across the portfolio using an internal resource allocation system - Providing added value to existing customer relationships - Remaining technically aware of the KHIPU solution portfolio - Following KHIPU reporting, escalation and change management control procedures - Ensuring an ongoing quality of service, delivery and adherence to agreed SLAs Technical Project Manager You: - 3 to 5 years experience in a similar role is essential - Knowledge and experience with managing IT projects is essential - Experience and knowledge of KHIPU product portfolio, or similar, would be desirable. - The ability to provide effective and productive stakeholder management - Extremely organised, sub-team management and leadership skills - Excellent communication skills - both written and verbal - Ability to work well under pressure, managing multiple projects with effective prioritisation techniques - A flexible approach to delivering against tight deadlines in a challenging environment - Able to drive and with a full UK driving licence, to travel to our customer locations within the UK as necessary - Knowledge of Microsoft Project or similar - Recognised Project Management qualification, such as Prince II is desirable. Technical Project Manager Benefits: - Competitive salary, dependant on experience + car allowance - 26 days annual leave entitlement, rising with service - Private health care policy - 5% pension contributions - Life Insurance policy - Cycle to Work Scheme - Numerous company events throughout the year - Regular team building activities throughout the year - Company laptop and phone Application Process: You must have the right to work in the UK in order to be eligible to apply for this position. To submit your application for this exciting Technical Project Manager opportunity, please click Apply now.
PROJECT MANAGER - INSURANCE (MANDATORY CHANGE) Wipro is looking for a Project Manager with a background in Supplier Management. This is a new role which will be at the heart of the growth agenda for the organisation. ABOUT WIPRO As Project Manager, you will be a part of Wipro Domain & Consulting Business Line. At D&C, we are not only the best at execution, but we also act as a proactive force of change, a true partner in our clients' transformation journey. Wipro is at the forefront of helping companies around the world transform so that they can deliver great experiences to their customers, partners and employees. At Domain and Consulting (D&C), we are at the heart of this endeavour. With an entrepreneurial mindset and creative outlook, we evaluate customers' problems and craft innovative solutions that involve the use of technologies like Cloud, AI, 5G and robotic automation. All this is done while working with clients simultaneously to deliver outstanding results. PURPOSE As a Project Manager you will be a part of the Insurance Practice where we help insurance companies transform the way they do business through digital powered customer experience & analytics/cognition enabled business transformation. Our transformation consulting framework enables modernization & complete digitalization of insurance organization. Leading practices include - Sales & Distribution Transformation, POS Transformation, Underwriting Transformation, Claims Transformation. KEY RESPONSIBILITIES Successful business change project/programme delivery in line with the defined success criteria and set goals. Effective and consistent project/programme communications and reporting to business and IT stakeholders. Manage both onshore and offshore teams. Responsible for mandatory / regulatory change delivery. Smooth change deployment and handover to operations, driving quality and compliance. Successful adoption of the solution, ensuring appropriate roll-out strategy and engagement. Adherence to the client's PMO reporting and project governance standards. KEY SKILLS/EXPERIENCE Must have had experience of successful delivery of large and complex Mandatory Change/ Regulations projects within a UK insurance organisation. Strong stakeholder management skills. Experience of managing third-parties. Good understanding of financial service and regulatory obligation on Financial Services organisations. Able to operate in a technically challenging environment. Strong experience in managing risks, issues, and dependencies. YOUR BENEFITS: As the Project Manager you will receive a competitive salary, a generous benefits package and training & development in areas to help you improve. Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law. Life Insurance
Apr 18, 2024
Full time
PROJECT MANAGER - INSURANCE (MANDATORY CHANGE) Wipro is looking for a Project Manager with a background in Supplier Management. This is a new role which will be at the heart of the growth agenda for the organisation. ABOUT WIPRO As Project Manager, you will be a part of Wipro Domain & Consulting Business Line. At D&C, we are not only the best at execution, but we also act as a proactive force of change, a true partner in our clients' transformation journey. Wipro is at the forefront of helping companies around the world transform so that they can deliver great experiences to their customers, partners and employees. At Domain and Consulting (D&C), we are at the heart of this endeavour. With an entrepreneurial mindset and creative outlook, we evaluate customers' problems and craft innovative solutions that involve the use of technologies like Cloud, AI, 5G and robotic automation. All this is done while working with clients simultaneously to deliver outstanding results. PURPOSE As a Project Manager you will be a part of the Insurance Practice where we help insurance companies transform the way they do business through digital powered customer experience & analytics/cognition enabled business transformation. Our transformation consulting framework enables modernization & complete digitalization of insurance organization. Leading practices include - Sales & Distribution Transformation, POS Transformation, Underwriting Transformation, Claims Transformation. KEY RESPONSIBILITIES Successful business change project/programme delivery in line with the defined success criteria and set goals. Effective and consistent project/programme communications and reporting to business and IT stakeholders. Manage both onshore and offshore teams. Responsible for mandatory / regulatory change delivery. Smooth change deployment and handover to operations, driving quality and compliance. Successful adoption of the solution, ensuring appropriate roll-out strategy and engagement. Adherence to the client's PMO reporting and project governance standards. KEY SKILLS/EXPERIENCE Must have had experience of successful delivery of large and complex Mandatory Change/ Regulations projects within a UK insurance organisation. Strong stakeholder management skills. Experience of managing third-parties. Good understanding of financial service and regulatory obligation on Financial Services organisations. Able to operate in a technically challenging environment. Strong experience in managing risks, issues, and dependencies. YOUR BENEFITS: As the Project Manager you will receive a competitive salary, a generous benefits package and training & development in areas to help you improve. Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law. Life Insurance
Head of Enterprise Architecture Join our mission at the forefront of technological innovation and leadership. We're seeking a visionary Head of Enterprise Architecture to spearhead the transformative journey of our client's IT landscape within the vibrant Professional Services Department of IT Services. This pivotal role promises not just a job but a career-defining opportunity to sculpt the digital future of this esteemed institution. Title: Head of Enterprise Architecture Location: Hybrid 1 - 2 days a week in London Office Start Date. ASAP Duration Permanent role. Salary: c 90,000 - 100,000 pa annum plus superb pension generous holiday. Imagine stepping into a world where your expertise directly influences the seamless integration and strategic application of information and technology across our diverse campuses. Located at central London offices, this role offers Hybrid working with unparalleled flexibility and scope. As the Head of Enterprise Architecture, you'll be the linchpin in developing a coherent and strategic IT framework that propels our client towards achieving its ambitious objectives. Your role is instrumental in nurturing a culture of transparency, efficiency, and innovation within the IT organisation, ensuring their technology investments deliver real value and align with their strategic ambitions. Reporting to the Assistant Director of Information Services, your leadership will be crucial in cultivating an Enterprise Architecture Function that stands as a beacon of excellence and strategic foresight. Your responsibilities will span the creation and nurturing of the Enterprise Architecture function and programme, leading its strategy, vision, and guiding principles to foster a robust IT ecosystem that champions equity, effectiveness, and economy. Your thought leadership will guide the client through the digital maze, aligning technology with their strategic vision to unlock new opportunities and navigate disruptive forces. With a focus on enabling, rather than constraining, you will champion the delivery of actionable, signature-ready recommendations that resonate at the highest levels of decision-making. The essence of your role encapsulates a harmonious blend of strategy and practical execution. From overseeing the development of business, information, solutions, and technical architectures to working closely with the Head of Information Security to fortify their digital fortress, your impact will be both profound and pervasive. We invite candidates who boast a Bachelor's degree (or higher) in a relevant field, coupled with a rich tapestry of experience that spans at least 15 years in IT and business/industry, including significant leadership responsibilities. You will need to have a proven track record as a hands-on Architect (either a Solutions Architect, Enterprise Architect, Cloud Architect or Data Architect), and you should be well-equipped with expertise across various disciplines, from architecture to operations, underpinned by a demonstrable track record of steering complex organisations through strategic and operational evolutions. If you're driven by the challenge of shaping the future, possess an innovative mindset, and have the skills to bridge technology with business outcomes, we want to hear from you. Embrace the opportunity to lead, influence, and innovate in a role that transcends traditional IT boundaries, offering a canvas to design the digital blueprint of our future. Dare to be part of something bigger. Apply now to become the Head of Enterprise Architecture and architect the change you wish to see. Send your CV to (url removed) Services Advertised are those of an Employment Agency.
Apr 18, 2024
Full time
Head of Enterprise Architecture Join our mission at the forefront of technological innovation and leadership. We're seeking a visionary Head of Enterprise Architecture to spearhead the transformative journey of our client's IT landscape within the vibrant Professional Services Department of IT Services. This pivotal role promises not just a job but a career-defining opportunity to sculpt the digital future of this esteemed institution. Title: Head of Enterprise Architecture Location: Hybrid 1 - 2 days a week in London Office Start Date. ASAP Duration Permanent role. Salary: c 90,000 - 100,000 pa annum plus superb pension generous holiday. Imagine stepping into a world where your expertise directly influences the seamless integration and strategic application of information and technology across our diverse campuses. Located at central London offices, this role offers Hybrid working with unparalleled flexibility and scope. As the Head of Enterprise Architecture, you'll be the linchpin in developing a coherent and strategic IT framework that propels our client towards achieving its ambitious objectives. Your role is instrumental in nurturing a culture of transparency, efficiency, and innovation within the IT organisation, ensuring their technology investments deliver real value and align with their strategic ambitions. Reporting to the Assistant Director of Information Services, your leadership will be crucial in cultivating an Enterprise Architecture Function that stands as a beacon of excellence and strategic foresight. Your responsibilities will span the creation and nurturing of the Enterprise Architecture function and programme, leading its strategy, vision, and guiding principles to foster a robust IT ecosystem that champions equity, effectiveness, and economy. Your thought leadership will guide the client through the digital maze, aligning technology with their strategic vision to unlock new opportunities and navigate disruptive forces. With a focus on enabling, rather than constraining, you will champion the delivery of actionable, signature-ready recommendations that resonate at the highest levels of decision-making. The essence of your role encapsulates a harmonious blend of strategy and practical execution. From overseeing the development of business, information, solutions, and technical architectures to working closely with the Head of Information Security to fortify their digital fortress, your impact will be both profound and pervasive. We invite candidates who boast a Bachelor's degree (or higher) in a relevant field, coupled with a rich tapestry of experience that spans at least 15 years in IT and business/industry, including significant leadership responsibilities. You will need to have a proven track record as a hands-on Architect (either a Solutions Architect, Enterprise Architect, Cloud Architect or Data Architect), and you should be well-equipped with expertise across various disciplines, from architecture to operations, underpinned by a demonstrable track record of steering complex organisations through strategic and operational evolutions. If you're driven by the challenge of shaping the future, possess an innovative mindset, and have the skills to bridge technology with business outcomes, we want to hear from you. Embrace the opportunity to lead, influence, and innovate in a role that transcends traditional IT boundaries, offering a canvas to design the digital blueprint of our future. Dare to be part of something bigger. Apply now to become the Head of Enterprise Architecture and architect the change you wish to see. Send your CV to (url removed) Services Advertised are those of an Employment Agency.
Senior Cyber Security Engineer About Us: We are the tech company with people at heart. At Advania, we believe in empowering people to create sustainable value through the clever use of technology. As one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365, and Microsoft 365, we have a proven track record of success in delivering transformational IT services. Position Overview: As a Cyber Security Engineer, you will play a pivotal role in safeguarding our organization's critical infrastructure and data against cyber threats. Your expertise in designing, implementing, and maintaining SIEM solutions will help us proactively identify and mitigate security incidents, ensuring the confidentiality, integrity, and availability of our systems. Responsibilities: - Work with the technical lead / SME for the CSOC and SIEM service offering by managing and improving the platforms to meet the requirements of the business and/or client - Assist in establishing and maintaining processes, tooling and metrics that help provide a high level of productivity, supportability, and operational readiness - Actively participate in project planning activities, service enhancements and change management controls - Ensure all security platforms are optimised to detect and prevent security threats across all on-premise and cloud environments to meet business objectives and regulatory requirements - Act as a technical escalation point and technical mentor for SOC Analysts and Senior SOC Analysts in delivery of our CSOC services - Work collaboratively with architects, infrastructure teams and key stakeholders inside and out of the business ensuring security and monitoring requirements are determined and implemented through onboarding or continuous improvement activities Qualifications & Experience: Professional experience of working in an Incident Response Team or a similar environment Knowledge of SIEM platforms such as Azure Sentinel, Microsoft Defender, Splunk, ArcSight, QRadar, or LogRhythm. Strong analytical and problem-solving skills with the ability to handle complex security incidents. Familiarity with regulatory frameworks and standards Click here for the list of benefits. This is a remote-first hybrid role. See here for details about our hybrid workstyle. This role requires eligibility to obtain security clearance (SC) , which requires UK citizenship and at least 5 years residency in the UK. If you have any questions on this requirement please ask the recruitment team during the process. Our Selection Process: We are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law. Please do let us know if you'll need any reasonable adjustments as part of the selection process by highlighting these on your application form.
Apr 18, 2024
Full time
Senior Cyber Security Engineer About Us: We are the tech company with people at heart. At Advania, we believe in empowering people to create sustainable value through the clever use of technology. As one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365, and Microsoft 365, we have a proven track record of success in delivering transformational IT services. Position Overview: As a Cyber Security Engineer, you will play a pivotal role in safeguarding our organization's critical infrastructure and data against cyber threats. Your expertise in designing, implementing, and maintaining SIEM solutions will help us proactively identify and mitigate security incidents, ensuring the confidentiality, integrity, and availability of our systems. Responsibilities: - Work with the technical lead / SME for the CSOC and SIEM service offering by managing and improving the platforms to meet the requirements of the business and/or client - Assist in establishing and maintaining processes, tooling and metrics that help provide a high level of productivity, supportability, and operational readiness - Actively participate in project planning activities, service enhancements and change management controls - Ensure all security platforms are optimised to detect and prevent security threats across all on-premise and cloud environments to meet business objectives and regulatory requirements - Act as a technical escalation point and technical mentor for SOC Analysts and Senior SOC Analysts in delivery of our CSOC services - Work collaboratively with architects, infrastructure teams and key stakeholders inside and out of the business ensuring security and monitoring requirements are determined and implemented through onboarding or continuous improvement activities Qualifications & Experience: Professional experience of working in an Incident Response Team or a similar environment Knowledge of SIEM platforms such as Azure Sentinel, Microsoft Defender, Splunk, ArcSight, QRadar, or LogRhythm. Strong analytical and problem-solving skills with the ability to handle complex security incidents. Familiarity with regulatory frameworks and standards Click here for the list of benefits. This is a remote-first hybrid role. See here for details about our hybrid workstyle. This role requires eligibility to obtain security clearance (SC) , which requires UK citizenship and at least 5 years residency in the UK. If you have any questions on this requirement please ask the recruitment team during the process. Our Selection Process: We are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law. Please do let us know if you'll need any reasonable adjustments as part of the selection process by highlighting these on your application form.
Service Desk Team Leader Role: To lead the day to day operations of the Service Desk ensuring that Service performance always meets targets. You will manage, develop, inspire and motivate the Service Desk Team to provide premium customer service and high-quality support services. You will work alongside the End User Computing Manager, interfacing over analyst training and development, holiday cover planning for analysts and onsite teams and resolving/escalating resource issues impacting delivery of BAU services. Key Responsibilities: Line Management: - Perform monthly 121s with each team member and manage day to day staff issues - Complete quality assessments of the Service Desk Analysts with both ticket quality and phone quality - Initiate and implement service improvements - Provide monitoring/coaching to enable the personal development of the Service desk analysts - Ensuring the rota for the team is kept up to date and appropriate for the demands of the Service. Reporting: - You will ensure the creation and delivery of daily/weekly/monthly reports for the service. Service Management: - Ensure that all requests for Service, be they telephony, email or face to face are responded to within agreed timescales and that sufficient analyst capacity is maintained at all times. Complaints Management: - Ensure all formal complaints to the Service Desk are recorded, reviewed and resolved in line with the Formal complaints process. Escalation Management: - You will be responsible for coordinating all internal and external escalations, ensuring they are appropriate, timely and fully documented Training: - Ensuring completion of Service Desk analyst training across all services, in order to: - Meet BAU targets - Meet future needs of the business - Ensure resolution and Quality rates are in line with client/business demands. Key Skills: The successful candidate will need to have: - At least 1 years experience in a Service Desk leadership role - Technical knowledge of and previous experience of supporting technologies including: - Windows 10 - Mobile Devices - Office 2016 / 365 - Citrix - 2+ years experience in Service Desk remote support of corporate clients - Good understanding of Incident/Request management and ticket handling - Experience of working to SLA s and KPI measures - Experience of using/contributing to a Knowledge base - ITIL Foundation Certificate Accreditation - Knowledge of Legal Applications Document Management, Digital Dictation would be an advantage About Us: We are a UK based, award winning, IT services and technology company with over 25 years experience. We provide a range of IT support and Microsoft-centric, business software and cloud solutions to help mid-market organisations modernise their IT so they can compete and win in the digital economy. More than 300 clients trust us to take responsibility for part, or all, of their IT from solution design to support. Acora has its Head Office in Burgess Hill, West Sussex as well as locations in Bletchley and Solihull. We are growing, ambitious and hard working. Our desire is to be an employer of choice with happy and fulfilled employees. Training, development and wellbeing are important aspects of our people focus. Our Vision: To provide the mid-market with an outstanding customer experience through innovation and great people and become the leading provider of IT services within 4 years. Our Values: At Acora, we re proud to share the values we live by. They re not dusty abstract concepts. Our values define our culture: they act as a promise to our customers and a constant challenge to ourselves, both as individuals and as a team, to be Game-Changers. - Be the best you can be - We do what we say - Together we win
Apr 18, 2024
Full time
Service Desk Team Leader Role: To lead the day to day operations of the Service Desk ensuring that Service performance always meets targets. You will manage, develop, inspire and motivate the Service Desk Team to provide premium customer service and high-quality support services. You will work alongside the End User Computing Manager, interfacing over analyst training and development, holiday cover planning for analysts and onsite teams and resolving/escalating resource issues impacting delivery of BAU services. Key Responsibilities: Line Management: - Perform monthly 121s with each team member and manage day to day staff issues - Complete quality assessments of the Service Desk Analysts with both ticket quality and phone quality - Initiate and implement service improvements - Provide monitoring/coaching to enable the personal development of the Service desk analysts - Ensuring the rota for the team is kept up to date and appropriate for the demands of the Service. Reporting: - You will ensure the creation and delivery of daily/weekly/monthly reports for the service. Service Management: - Ensure that all requests for Service, be they telephony, email or face to face are responded to within agreed timescales and that sufficient analyst capacity is maintained at all times. Complaints Management: - Ensure all formal complaints to the Service Desk are recorded, reviewed and resolved in line with the Formal complaints process. Escalation Management: - You will be responsible for coordinating all internal and external escalations, ensuring they are appropriate, timely and fully documented Training: - Ensuring completion of Service Desk analyst training across all services, in order to: - Meet BAU targets - Meet future needs of the business - Ensure resolution and Quality rates are in line with client/business demands. Key Skills: The successful candidate will need to have: - At least 1 years experience in a Service Desk leadership role - Technical knowledge of and previous experience of supporting technologies including: - Windows 10 - Mobile Devices - Office 2016 / 365 - Citrix - 2+ years experience in Service Desk remote support of corporate clients - Good understanding of Incident/Request management and ticket handling - Experience of working to SLA s and KPI measures - Experience of using/contributing to a Knowledge base - ITIL Foundation Certificate Accreditation - Knowledge of Legal Applications Document Management, Digital Dictation would be an advantage About Us: We are a UK based, award winning, IT services and technology company with over 25 years experience. We provide a range of IT support and Microsoft-centric, business software and cloud solutions to help mid-market organisations modernise their IT so they can compete and win in the digital economy. More than 300 clients trust us to take responsibility for part, or all, of their IT from solution design to support. Acora has its Head Office in Burgess Hill, West Sussex as well as locations in Bletchley and Solihull. We are growing, ambitious and hard working. Our desire is to be an employer of choice with happy and fulfilled employees. Training, development and wellbeing are important aspects of our people focus. Our Vision: To provide the mid-market with an outstanding customer experience through innovation and great people and become the leading provider of IT services within 4 years. Our Values: At Acora, we re proud to share the values we live by. They re not dusty abstract concepts. Our values define our culture: they act as a promise to our customers and a constant challenge to ourselves, both as individuals and as a team, to be Game-Changers. - Be the best you can be - We do what we say - Together we win
The Caraires Consultancy
Lutterworth, Leicestershire
Project Manager (Web Refresh) Fixed Term for an initial 12 months I days in office (Lutterworth, Leicestershire) per week. Our client a membership organisation with charity status, is looking for an experienced Project Manager to manage multiple projects aligned to their strategy, in terms of project scope, co-ordination, budget, communications and timeframes. You will work with external stakeholders to ensure successful project delivery. Principal Accountabilties To work with project sponsors and leads to initiate projects aligned to strategy. Defining the scope, objective, stakeholders and resource required and identify proportionate project management controls and documents for delivery. To track the progress of projects in terms of risk, including but not limited to, financial risk, impact on staff resources or Organisation's reputation. To escalate any identified risks to the sponsor where appropriate. To ensure relevant projects are recorded on the Risk Register and that the register is updated on a regular basis. To hold the project group accountable in relation to project delivery, managing the project budget, ensuring projects are running to timeframes and budget, identifying any areas of project slippage, the impact of this and responding appropriately. Manage change control during the lifecycle of the project to ensure that objectives are still being met and the impact to scope, cost, risk and timeline are understood and agreed. To ensure the project team are compliant with the Organisation's governance including, but not limited to, contracting, terms and conditions, Standing Orders and Articles of Association, as well as external legislation including, but not limited to, GDPR and Charity Commission law. To report on the progress of all live projects to the project groups, staff, SMT, Programme Board or the Board as required through written reports, presentations or project briefings. To ensure Operational readiness is in place to communicate the project and prepare the Organisation for project launch and be able to assess the impact on business as usual. Knowledge and Experience Experience of managing multiple projects to successful completion, preferably within a professional body setting, with or working towards a relevant project management qualification or training (APM, Agile, PRINCE2). Previous experience with website migration, platform transitions, and content management systems is highly desirable. Ability to identify, manage and mitigate project risks and issues. Excellent planning, organisational, and facilitation skills, with the ability to work proactively and on own initiative, to meet the demands of the role. Ability to understand the needs of stakeholders and fully support the delivery of projects. The ability to influence and challenge Stakeholders at all levels of an organisation. Ability to handle multiple projects and meet deadlines.
Apr 18, 2024
Contractor
Project Manager (Web Refresh) Fixed Term for an initial 12 months I days in office (Lutterworth, Leicestershire) per week. Our client a membership organisation with charity status, is looking for an experienced Project Manager to manage multiple projects aligned to their strategy, in terms of project scope, co-ordination, budget, communications and timeframes. You will work with external stakeholders to ensure successful project delivery. Principal Accountabilties To work with project sponsors and leads to initiate projects aligned to strategy. Defining the scope, objective, stakeholders and resource required and identify proportionate project management controls and documents for delivery. To track the progress of projects in terms of risk, including but not limited to, financial risk, impact on staff resources or Organisation's reputation. To escalate any identified risks to the sponsor where appropriate. To ensure relevant projects are recorded on the Risk Register and that the register is updated on a regular basis. To hold the project group accountable in relation to project delivery, managing the project budget, ensuring projects are running to timeframes and budget, identifying any areas of project slippage, the impact of this and responding appropriately. Manage change control during the lifecycle of the project to ensure that objectives are still being met and the impact to scope, cost, risk and timeline are understood and agreed. To ensure the project team are compliant with the Organisation's governance including, but not limited to, contracting, terms and conditions, Standing Orders and Articles of Association, as well as external legislation including, but not limited to, GDPR and Charity Commission law. To report on the progress of all live projects to the project groups, staff, SMT, Programme Board or the Board as required through written reports, presentations or project briefings. To ensure Operational readiness is in place to communicate the project and prepare the Organisation for project launch and be able to assess the impact on business as usual. Knowledge and Experience Experience of managing multiple projects to successful completion, preferably within a professional body setting, with or working towards a relevant project management qualification or training (APM, Agile, PRINCE2). Previous experience with website migration, platform transitions, and content management systems is highly desirable. Ability to identify, manage and mitigate project risks and issues. Excellent planning, organisational, and facilitation skills, with the ability to work proactively and on own initiative, to meet the demands of the role. Ability to understand the needs of stakeholders and fully support the delivery of projects. The ability to influence and challenge Stakeholders at all levels of an organisation. Ability to handle multiple projects and meet deadlines.