Our Head of CRM & Data Management will join a small fast paced team, with the ideal candidate having a background in SME’s working technically hands on with a strong understanding of HUBSPOT and data management.
The core purpose for this role in its first year is to lead on hubspot usage, educating and consulting with teams, reviewing, identifying and implementing solutions to help future proof the platform. You will be our in-house expert supporting a workforce of (approx.) 70 and have a strong understanding of CRM systems terminology and use at SME level. We are looking for someone who can ensure effective workflows.
You will be responsible for managing and overseeing our CRM whilst providing some light touch support on wider systems day to day. Our ideal candidate will have experience specifically working with Hubspot, with some understanding of Wordpress.
Working closely with our 3rd party support partners you will be responsible for finding the most efficient ways of using the CRM and systems environment more effectively.
Our Head of CRM & Data Management will have strong project management skills and technical ability. You will have demonstrable experience leading effective data management practices and processes.
If you are an experienced Hubspot CRM & Data Manager, Head of CRM or CRM Executive and are looking for a business where you can further your career, take autonomy and lead a visionary function then this opportunity is not to be missed!
LOCATION: UK-Wide, hybrid working available with offices in MediaCityUK, Bristol and London
SALARY: FTE £45,000
CONTRACT: Initial 1-year initial fixed term full time OR min 3 days per week, scope to become permanent. Flexible hours.
TO APPLY: Email your CV, cover letter and/or 1-2-minute video link* to jobs@wearecreative.uk by 28th July 2023 midday. Please complete our anonymous diversity and inclusion survey. Interviews will take place by video conference 4th August, short notice period/ immediate appointment preferred.
* Video link optional. Creative UK is an inclusive recruiter and happy to make adjustments to our selection process by request
CORE ACCOUNTABILITIES
Day to day CRM and data queries, working closely with 3rd party support where required
Auditing CRM use and recommended solutions for developing usage across wider teams
Lead internal training
Lead data management, sharing, processing and solutions to data-related problems
Manage processes that are conducive to increasing productivity, continuous integration and improvement.
Lead an internal data review, consultation, recommendations and project management
KEY RESPONSIBILITIES
HUBSPOT CRM
Support the team with campaign building and driving customer acquisition across our product portfolio.
Create and manage membership engagement campaigns and workflows
End-to-end email testing for link accuracy, legal compliance, mobile optimisation & deliverability
Manage campaign segmentation and data selection
Setting up automation systems to support lead nurturing through the funnel
Own, manage and maintain customer and prospect data in the CRM system, and work with teams to ensure accuracy and completeness
Analyse customer and lead data and behaviour to identify trends and insights that can inform marketing and communication strategies
Ongoing development of a suite of reports for marketing, sales and operations
Ongoing support and management of the Sales Hub, Marketing Hub and Operations Hub
Ongoing support and training to teams
DATA MANAGEMENT
Maintain and improve data management processes and accuracy across systems; primarily Hubspot and Office365 (used for wider company data storage)
Ongoing management of data imports, cleansing, duplication, data enrichment, list management and data compliance
Improve policies and procedures for data management, sharing and processing
Work closely with the Marketing team to understand Hubspot integrations e.g. website, events, stripe - ensuring the CRM is linked and effective across integrations
OTHER
Provide light touch support to our Office365 environment e.g. ad-hoc updating of user permissions, monitoring of data storage, distribution lists (training will be provided)
Ensure management of CRM and data is strategic, utilising subscriptions and negotiating costs where required
Work with the wider team to ensure our digital offerings to stakeholders are appropriate, secure and connected
This job description is not intended to be either prescriptive or exhaustive; it is issued as a framework to outline the main areas of responsibility at the time of writing
Required Experience, Knowledge and Skills:
CRM DEVELOPMENT experience, must have strong experience of work with HUBSPOT
Previous experience of working with large data sets and migrating data
PRO-ACTIVE, able to show initiative and to drive activity within deadlines.
Excellent COMMUNICATION skills, able to engage effectively with colleagues at all levels.
ORGANISED with experience of working to tight deadlines.
PROJECT MANAGEMENT: knowledge of tools and managing projects from start to end
DATA MANAGEMENT experience with data functions (collection, analysis, distribution, GDPR)
Knowledge of Office365 & Wordpress (desirable)
All our employees will be expected to demonstrate behaviours associated with our company values. Our values drive the way we work; how we do things is just as important as what we do.
We join the dots; collaboration is in our DNA
We support and empower; we are here to make a difference
We are curious, open & honest
We celebrate difference & value equality of opportunity
OUR PEOPLE PERKS
Fully flexible hybrid working
Pension enrolment from 3 months service, 5% employer contribution
Cycle 2 Work scheme, in partnership with Halfords
Benefits hub, discounts across a broad range of partners
Life Assurance & BUPA private medical (1 years service)
Employee Assistance Programme, Health Assured
Mental Health Guardians
Summer Fridays, finish at 3pm every Friday throughout July & August
Your birthday off as paid leave, extra days off over the annual festive period
2 paid volunteer days per year to give something back to the community
Diversity Changes Everything: We value difference and celebrate the creativity that it brings.
We are committed to improving diversity and inclusion across our organisation and industry by championing a variety of backgrounds, perspectives, identities and talents.
Jul 05, 2023
Full time
Our Head of CRM & Data Management will join a small fast paced team, with the ideal candidate having a background in SME’s working technically hands on with a strong understanding of HUBSPOT and data management.
The core purpose for this role in its first year is to lead on hubspot usage, educating and consulting with teams, reviewing, identifying and implementing solutions to help future proof the platform. You will be our in-house expert supporting a workforce of (approx.) 70 and have a strong understanding of CRM systems terminology and use at SME level. We are looking for someone who can ensure effective workflows.
You will be responsible for managing and overseeing our CRM whilst providing some light touch support on wider systems day to day. Our ideal candidate will have experience specifically working with Hubspot, with some understanding of Wordpress.
Working closely with our 3rd party support partners you will be responsible for finding the most efficient ways of using the CRM and systems environment more effectively.
Our Head of CRM & Data Management will have strong project management skills and technical ability. You will have demonstrable experience leading effective data management practices and processes.
If you are an experienced Hubspot CRM & Data Manager, Head of CRM or CRM Executive and are looking for a business where you can further your career, take autonomy and lead a visionary function then this opportunity is not to be missed!
LOCATION: UK-Wide, hybrid working available with offices in MediaCityUK, Bristol and London
SALARY: FTE £45,000
CONTRACT: Initial 1-year initial fixed term full time OR min 3 days per week, scope to become permanent. Flexible hours.
TO APPLY: Email your CV, cover letter and/or 1-2-minute video link* to jobs@wearecreative.uk by 28th July 2023 midday. Please complete our anonymous diversity and inclusion survey. Interviews will take place by video conference 4th August, short notice period/ immediate appointment preferred.
* Video link optional. Creative UK is an inclusive recruiter and happy to make adjustments to our selection process by request
CORE ACCOUNTABILITIES
Day to day CRM and data queries, working closely with 3rd party support where required
Auditing CRM use and recommended solutions for developing usage across wider teams
Lead internal training
Lead data management, sharing, processing and solutions to data-related problems
Manage processes that are conducive to increasing productivity, continuous integration and improvement.
Lead an internal data review, consultation, recommendations and project management
KEY RESPONSIBILITIES
HUBSPOT CRM
Support the team with campaign building and driving customer acquisition across our product portfolio.
Create and manage membership engagement campaigns and workflows
End-to-end email testing for link accuracy, legal compliance, mobile optimisation & deliverability
Manage campaign segmentation and data selection
Setting up automation systems to support lead nurturing through the funnel
Own, manage and maintain customer and prospect data in the CRM system, and work with teams to ensure accuracy and completeness
Analyse customer and lead data and behaviour to identify trends and insights that can inform marketing and communication strategies
Ongoing development of a suite of reports for marketing, sales and operations
Ongoing support and management of the Sales Hub, Marketing Hub and Operations Hub
Ongoing support and training to teams
DATA MANAGEMENT
Maintain and improve data management processes and accuracy across systems; primarily Hubspot and Office365 (used for wider company data storage)
Ongoing management of data imports, cleansing, duplication, data enrichment, list management and data compliance
Improve policies and procedures for data management, sharing and processing
Work closely with the Marketing team to understand Hubspot integrations e.g. website, events, stripe - ensuring the CRM is linked and effective across integrations
OTHER
Provide light touch support to our Office365 environment e.g. ad-hoc updating of user permissions, monitoring of data storage, distribution lists (training will be provided)
Ensure management of CRM and data is strategic, utilising subscriptions and negotiating costs where required
Work with the wider team to ensure our digital offerings to stakeholders are appropriate, secure and connected
This job description is not intended to be either prescriptive or exhaustive; it is issued as a framework to outline the main areas of responsibility at the time of writing
Required Experience, Knowledge and Skills:
CRM DEVELOPMENT experience, must have strong experience of work with HUBSPOT
Previous experience of working with large data sets and migrating data
PRO-ACTIVE, able to show initiative and to drive activity within deadlines.
Excellent COMMUNICATION skills, able to engage effectively with colleagues at all levels.
ORGANISED with experience of working to tight deadlines.
PROJECT MANAGEMENT: knowledge of tools and managing projects from start to end
DATA MANAGEMENT experience with data functions (collection, analysis, distribution, GDPR)
Knowledge of Office365 & Wordpress (desirable)
All our employees will be expected to demonstrate behaviours associated with our company values. Our values drive the way we work; how we do things is just as important as what we do.
We join the dots; collaboration is in our DNA
We support and empower; we are here to make a difference
We are curious, open & honest
We celebrate difference & value equality of opportunity
OUR PEOPLE PERKS
Fully flexible hybrid working
Pension enrolment from 3 months service, 5% employer contribution
Cycle 2 Work scheme, in partnership with Halfords
Benefits hub, discounts across a broad range of partners
Life Assurance & BUPA private medical (1 years service)
Employee Assistance Programme, Health Assured
Mental Health Guardians
Summer Fridays, finish at 3pm every Friday throughout July & August
Your birthday off as paid leave, extra days off over the annual festive period
2 paid volunteer days per year to give something back to the community
Diversity Changes Everything: We value difference and celebrate the creativity that it brings.
We are committed to improving diversity and inclusion across our organisation and industry by championing a variety of backgrounds, perspectives, identities and talents.
Service Desk Team Leader Role: To lead the day to day operations of the Service Desk ensuring that Service performance always meets targets. You will manage, develop, inspire and motivate the Service Desk Team to provide premium customer service and high-quality support services. You will work alongside the End User Computing Manager, interfacing over analyst training and development, holiday cover planning for analysts and onsite teams and resolving/escalating resource issues impacting delivery of BAU services. Key Responsibilities: Line Management: - Perform monthly 121s with each team member and manage day to day staff issues - Complete quality assessments of the Service Desk Analysts with both ticket quality and phone quality - Initiate and implement service improvements - Provide monitoring/coaching to enable the personal development of the Service desk analysts - Ensuring the rota for the team is kept up to date and appropriate for the demands of the Service. Reporting: - You will ensure the creation and delivery of daily/weekly/monthly reports for the service. Service Management: - Ensure that all requests for Service, be they telephony, email or face to face are responded to within agreed timescales and that sufficient analyst capacity is maintained at all times. Complaints Management: - Ensure all formal complaints to the Service Desk are recorded, reviewed and resolved in line with the Formal complaints process. Escalation Management: - You will be responsible for coordinating all internal and external escalations, ensuring they are appropriate, timely and fully documented Training: - Ensuring completion of Service Desk analyst training across all services, in order to: - Meet BAU targets - Meet future needs of the business - Ensure resolution and Quality rates are in line with client/business demands. Key Skills: The successful candidate will need to have: - At least 1 years experience in a Service Desk leadership role - Technical knowledge of and previous experience of supporting technologies including: - Windows 10 - Mobile Devices - Office 2016 / 365 - Citrix - 2+ years experience in Service Desk remote support of corporate clients - Good understanding of Incident/Request management and ticket handling - Experience of working to SLA s and KPI measures - Experience of using/contributing to a Knowledge base - ITIL Foundation Certificate Accreditation - Knowledge of Legal Applications Document Management, Digital Dictation would be an advantage About Us: We are a UK based, award winning, IT services and technology company with over 25 years experience. We provide a range of IT support and Microsoft-centric, business software and cloud solutions to help mid-market organisations modernise their IT so they can compete and win in the digital economy. More than 300 clients trust us to take responsibility for part, or all, of their IT from solution design to support. Acora has its Head Office in Burgess Hill, West Sussex as well as locations in Bletchley and Solihull. We are growing, ambitious and hard working. Our desire is to be an employer of choice with happy and fulfilled employees. Training, development and wellbeing are important aspects of our people focus. Our Vision: To provide the mid-market with an outstanding customer experience through innovation and great people and become the leading provider of IT services within 4 years. Our Values: At Acora, we re proud to share the values we live by. They re not dusty abstract concepts. Our values define our culture: they act as a promise to our customers and a constant challenge to ourselves, both as individuals and as a team, to be Game-Changers. - Be the best you can be - We do what we say - Together we win
Apr 18, 2024
Full time
Service Desk Team Leader Role: To lead the day to day operations of the Service Desk ensuring that Service performance always meets targets. You will manage, develop, inspire and motivate the Service Desk Team to provide premium customer service and high-quality support services. You will work alongside the End User Computing Manager, interfacing over analyst training and development, holiday cover planning for analysts and onsite teams and resolving/escalating resource issues impacting delivery of BAU services. Key Responsibilities: Line Management: - Perform monthly 121s with each team member and manage day to day staff issues - Complete quality assessments of the Service Desk Analysts with both ticket quality and phone quality - Initiate and implement service improvements - Provide monitoring/coaching to enable the personal development of the Service desk analysts - Ensuring the rota for the team is kept up to date and appropriate for the demands of the Service. Reporting: - You will ensure the creation and delivery of daily/weekly/monthly reports for the service. Service Management: - Ensure that all requests for Service, be they telephony, email or face to face are responded to within agreed timescales and that sufficient analyst capacity is maintained at all times. Complaints Management: - Ensure all formal complaints to the Service Desk are recorded, reviewed and resolved in line with the Formal complaints process. Escalation Management: - You will be responsible for coordinating all internal and external escalations, ensuring they are appropriate, timely and fully documented Training: - Ensuring completion of Service Desk analyst training across all services, in order to: - Meet BAU targets - Meet future needs of the business - Ensure resolution and Quality rates are in line with client/business demands. Key Skills: The successful candidate will need to have: - At least 1 years experience in a Service Desk leadership role - Technical knowledge of and previous experience of supporting technologies including: - Windows 10 - Mobile Devices - Office 2016 / 365 - Citrix - 2+ years experience in Service Desk remote support of corporate clients - Good understanding of Incident/Request management and ticket handling - Experience of working to SLA s and KPI measures - Experience of using/contributing to a Knowledge base - ITIL Foundation Certificate Accreditation - Knowledge of Legal Applications Document Management, Digital Dictation would be an advantage About Us: We are a UK based, award winning, IT services and technology company with over 25 years experience. We provide a range of IT support and Microsoft-centric, business software and cloud solutions to help mid-market organisations modernise their IT so they can compete and win in the digital economy. More than 300 clients trust us to take responsibility for part, or all, of their IT from solution design to support. Acora has its Head Office in Burgess Hill, West Sussex as well as locations in Bletchley and Solihull. We are growing, ambitious and hard working. Our desire is to be an employer of choice with happy and fulfilled employees. Training, development and wellbeing are important aspects of our people focus. Our Vision: To provide the mid-market with an outstanding customer experience through innovation and great people and become the leading provider of IT services within 4 years. Our Values: At Acora, we re proud to share the values we live by. They re not dusty abstract concepts. Our values define our culture: they act as a promise to our customers and a constant challenge to ourselves, both as individuals and as a team, to be Game-Changers. - Be the best you can be - We do what we say - Together we win
As the ERTMS Operations Business System specialist you will be responsible for the planning and development of GTR's response to the delivery of digital operations support tools and interfaced systems e.g. traffic management, crew & stock, driver advisory system (C-DAS) and other associated solutions. In conjunction with Network Rail, suppliers and relevant areas of the business, support the longer-term needs of GTR and its customers throughout the lifecycle of digital operational programmes and beyond. Development of collaborative operating models and processes to inform solution requirements and creative user-based systems design to support route digitisation, including development, testing and implementation of software solutions. The desired outcomes of which are to enable the business to achieve its business goals. Ensure operational data required to support the introduction of digital railway solutions is delivered in line with GTR requirements in relation to existing or new GTR operational systems. Engage with all partners to embed change and optimise solution acceptance to a status of business as usual, so that the opportunity presented by digital technology is maximised to support more informed decisions which deliver positive business outcomes. In collaboration with the General Manager Network Operations, Heads of Network Operations, Continuous Improvement, Real Time Information, Operational Planning, Performance and the wider ERTMS team define the GTR operational requirements, driven by the digitisation of the ECML, enabling a robust base timetable to maximise journey time improvements and ensure benefits of digital operational solutions are realised in future Performance Strategy Plans. This is a great opportunity, we look forward to receiving your application.
Apr 18, 2024
Full time
As the ERTMS Operations Business System specialist you will be responsible for the planning and development of GTR's response to the delivery of digital operations support tools and interfaced systems e.g. traffic management, crew & stock, driver advisory system (C-DAS) and other associated solutions. In conjunction with Network Rail, suppliers and relevant areas of the business, support the longer-term needs of GTR and its customers throughout the lifecycle of digital operational programmes and beyond. Development of collaborative operating models and processes to inform solution requirements and creative user-based systems design to support route digitisation, including development, testing and implementation of software solutions. The desired outcomes of which are to enable the business to achieve its business goals. Ensure operational data required to support the introduction of digital railway solutions is delivered in line with GTR requirements in relation to existing or new GTR operational systems. Engage with all partners to embed change and optimise solution acceptance to a status of business as usual, so that the opportunity presented by digital technology is maximised to support more informed decisions which deliver positive business outcomes. In collaboration with the General Manager Network Operations, Heads of Network Operations, Continuous Improvement, Real Time Information, Operational Planning, Performance and the wider ERTMS team define the GTR operational requirements, driven by the digitisation of the ECML, enabling a robust base timetable to maximise journey time improvements and ensure benefits of digital operational solutions are realised in future Performance Strategy Plans. This is a great opportunity, we look forward to receiving your application.
IAM Manager - Cyber Security Up to £65,000 + bonus Head Resourcing is looking for a Cyber Security Identity Manager to join one of Scotland's biggest success stories. This role will be worked on a hybrid basis in Glasgow and will be responsible for ensuring all aspects of Identity implementations are secure across our clients systems. In this role you will ensure the Identity aspects of our clients Cyber Security Strategy are implemented, integrating best practice within all working practices, and enabling cyber security to become a business differentiator across all digital channels. Responsibilities: Maintain working knowledge of access management, directory services, privileged access management (PAM), multi-factor authentication (MFA), Azure Active directory (Azure AD), and federated identities across applications and services Understands the roles of certificates and keys in securing identities Provide solutions and operations for identity and access management services for on premises and cloud environments Responsible for swiftly resolving disruptions to technology services, minimizing user impact Supporting the development of strategy, roadmaps and implementation plans for IAM Required Skills: Knowledge of Cyber Security frameworks, including PCIDSS, GDPR, Cyber Essentials+ Deep understanding of cloud native authentication mechanisms Provides expert knowledge of SAML 2.0, SSO, 2FA/MFA, Kerberos and LDAP Expert knowledge of Identity Lifecyle Management In-depth knowledge of windows operating systems Experience with deployment / implementation / of M365 tools Strong experience of access governance, identity administration and provisioning Sounds interesting? Apply now! Head Resourcing is committed to being an inclusive business where diversity is valued and celebrated. Diversity to us, includes but is not limited to: educational background, socio-economic background, neurodiversity, age, marriage and civil partnership status, veteran status, gender, gender identity, gender reassignment, sexual orientation, disability, religion or belief, race and ethnicity. As such we welcome enquiries and applications from everyone. We will be happy discuss with you any workplace adjustments you need in order to be at your best during the recruitment process.
Apr 18, 2024
Full time
IAM Manager - Cyber Security Up to £65,000 + bonus Head Resourcing is looking for a Cyber Security Identity Manager to join one of Scotland's biggest success stories. This role will be worked on a hybrid basis in Glasgow and will be responsible for ensuring all aspects of Identity implementations are secure across our clients systems. In this role you will ensure the Identity aspects of our clients Cyber Security Strategy are implemented, integrating best practice within all working practices, and enabling cyber security to become a business differentiator across all digital channels. Responsibilities: Maintain working knowledge of access management, directory services, privileged access management (PAM), multi-factor authentication (MFA), Azure Active directory (Azure AD), and federated identities across applications and services Understands the roles of certificates and keys in securing identities Provide solutions and operations for identity and access management services for on premises and cloud environments Responsible for swiftly resolving disruptions to technology services, minimizing user impact Supporting the development of strategy, roadmaps and implementation plans for IAM Required Skills: Knowledge of Cyber Security frameworks, including PCIDSS, GDPR, Cyber Essentials+ Deep understanding of cloud native authentication mechanisms Provides expert knowledge of SAML 2.0, SSO, 2FA/MFA, Kerberos and LDAP Expert knowledge of Identity Lifecyle Management In-depth knowledge of windows operating systems Experience with deployment / implementation / of M365 tools Strong experience of access governance, identity administration and provisioning Sounds interesting? Apply now! Head Resourcing is committed to being an inclusive business where diversity is valued and celebrated. Diversity to us, includes but is not limited to: educational background, socio-economic background, neurodiversity, age, marriage and civil partnership status, veteran status, gender, gender identity, gender reassignment, sexual orientation, disability, religion or belief, race and ethnicity. As such we welcome enquiries and applications from everyone. We will be happy discuss with you any workplace adjustments you need in order to be at your best during the recruitment process.
Senior EMS Project Engineer (Scada /PLC) Are you an experienced EMS (Scada / PLC) Engineer with major infrastructure project experience and interested in working on Europe s largest infrastructure project HS2? Open to main contractor, client or consultant background. A Senior EMS Project Engineer is required to work for the Client Organisation (High Speed Two Ltd) responsible for the New High-Speed Rail project in the UK. The role sits within a dedicated Telecoms Team within the technical directorate at High Speed Two. Reporting to the Head of Telecoms, supporting the Lead EMS Project Engineer working on the c£100m Engineering Management Systems Contract. Job Purpose The Senior EMS Project Engineer - Provided professional and technical support on project engineering duties within the Engineering Management Systems Project delivery team, supporting progressive risk based integrated assurance of railway system design, construction and handover into operations; delivering configuration management, providing information exchange and supporting the facilitation technical co-ordination, in accordance with HS2 technical requirements, standards and policies. The role supports the Lead EMS Project Engineer, Railway Systems as directed in the co-ordination, interface management and assurance. The EMS Contract is a route wide contract that spans & interfaces with nearly all of the other contracts within HS2 such as Main Works Civils, Station Contracts and numerous rail system contracts, where the EMS enables HS2 to monitor infrastructure assets (stations, tunnels etc) and systems (lighting, tunnel ventilation etc) all from the integrated Control Room. Profile of Works Engineering Management Systems £100m The £100m EMS Contract is to design, manufacture, supply, installation, integration, testing and commissioning of the EMS. The EMS will be an integrated software solution, capable of providing HS2 operations staff with remote supervisory control and monitoring of the railway infrastructure assets and systems from the Integrated Control Room. It will also support maintenance management of assets from different key locations. The EMS will be the primary user interface to operate and coordinate the maintenance of the railway infrastructure (implement isolations, select tunnel ventilation operational modes, monitor the health of assets and systems, etc). Work Situation Hybrid The office location is Birmingham Snowhill or London Euston (your choice) they operate a flexible hybrid working model with plans to be working 2 days a week from the office. Overall, this is a very flexible modern employer who cares about delivery not where you deliver from, however, if you wish to be based front the office more you can. Birmingham £65 71,160.00 + Pen (6:12) + health + 25 days (Potentially up to £74,718) London £75 80,760+ Pen (6:12) + health + 25 days (Potentially up to £84,798) Duties & Responsibilities Responsible for coordinating technical assurance, as per the HS2 assurance requirements, checking and coordinating the submission of assurance evidence for technical stage gates. Responsible for coordinating the acceptance of the design, construction and commissioning of assets comply with the technical and sponsor requirements and applicable standards, specifications and procedures. Undertaking duties in supporting the Lead EMS Project Engineer in discharging their duties of NEC3 Supervisor. Undertaking duties in supporting the Lead EMS Project Engineer in discharging their duties of Principal Designer Representative as mandated within the Construction Desing Management (CDM) Regulations 2015. Providing guidance on design solutions for the asset, promoting use of best practice and innovative engineering techniques, technologies and processes, driving consistency and identifying opportunities for efficiencies within the Telecoms team. Engage with technical specialists to support appropriate and cost balanced mitigation strategies and solutions, contributing to successful system integration. Provide technical co-ordination and integration of the EMS railway systems contracts with other interfacing contracts, station contracts, main works civils contracts and others. Support the management and effective communication of engineering issues or change affecting railway systems. Oversee the identification, communicating, and managing technical risks and assumptions. Management of interface management tools used to enable effective system integration of Railway Systems and other neighbouring contracts. Actively promote and embed Equality Diversity and Inclusion (EDI) in all your work, and support Required Criteria You will be a qualified Engineer, likely to be Electrical but open to other related disciplines and have EMS (Engineering Management Systems) with good understanding of Scada and PLC s with experience on major infrastructure projects, ideally rail infrastructure project such as HS2, Crossrail, Network Rail OR LUL. Open to candidates from a Principal Contractor, Client or Consultant background will have Principle Design Experience. Would consider applicants from other complex safety critical engineering backgrounds such as Power, Nuclear, water etc chartered is desirable but not essential for the role. But Rail experience is a distinct advantage. You will have experience as Project Engineer / Design Manager / Engineering manager with delivery experience and will be well versed in Design Assurance, CDM & NEC3 contracts. You will be a strong communicator & capable of stakeholder managing a wide variety of third parties, advising internal stakeholders & supply chain including the EMS contract main contractor. SKILLS Ability to identify complex problems and review related information to develop and evaluate options and implement solutions. Gather and synthesise information, identify options and apply judgement based on logic during decision making. Provide support, engineering systems principles and seek further guidance from various disciplines and Subject Matter Expert. Ability to use Digital Engineering tools, procedures and systems for the development designs and during construction, testing and commissioning. Management and progression of interfaces to bring together the various components of the system successfully to achieve the required outcomes. Ability to use a variety of analytical approaches to provide relevant information to suppliers, stakeholders and decision makers using key facts and data. KNOWLEDGE Relevant domain experience in EMS design, installation and Testing & Commissioning. Application of technical standards, both national and international which apply to M&E Systems. Application of risk identification and management. Applicable UK construction regulations including CDM requirements. Working knowledge CSM-RA regulations. Understanding of the Regulatory/Legislative Framework relevant to the Railway industry and M&E engineering. Commercial awareness including understanding of cost delivery, schedule targets and the need to deliver an integrated solution that meets all requirements. Chartered Engineer/Membership (desirable) of an appropriate professional institution or working towards with the equivalent experience. Relevant domain knowledge in EMS (Scada /PLC) including design, installation and Testing & Commissioning. Design & Installation project lifecycle experience essential. TYPE OF EXPERIENCE Experience in managing standards, engineering and safety activity on any engineering projects/ programmes. Experience of managing competing project and engineering demands, with cost and schedule implications on any engineering projects/ programmes. Experience in undertaking or directly supporting CDM duties associated with Principal Designer and/or Designer.
Apr 18, 2024
Full time
Senior EMS Project Engineer (Scada /PLC) Are you an experienced EMS (Scada / PLC) Engineer with major infrastructure project experience and interested in working on Europe s largest infrastructure project HS2? Open to main contractor, client or consultant background. A Senior EMS Project Engineer is required to work for the Client Organisation (High Speed Two Ltd) responsible for the New High-Speed Rail project in the UK. The role sits within a dedicated Telecoms Team within the technical directorate at High Speed Two. Reporting to the Head of Telecoms, supporting the Lead EMS Project Engineer working on the c£100m Engineering Management Systems Contract. Job Purpose The Senior EMS Project Engineer - Provided professional and technical support on project engineering duties within the Engineering Management Systems Project delivery team, supporting progressive risk based integrated assurance of railway system design, construction and handover into operations; delivering configuration management, providing information exchange and supporting the facilitation technical co-ordination, in accordance with HS2 technical requirements, standards and policies. The role supports the Lead EMS Project Engineer, Railway Systems as directed in the co-ordination, interface management and assurance. The EMS Contract is a route wide contract that spans & interfaces with nearly all of the other contracts within HS2 such as Main Works Civils, Station Contracts and numerous rail system contracts, where the EMS enables HS2 to monitor infrastructure assets (stations, tunnels etc) and systems (lighting, tunnel ventilation etc) all from the integrated Control Room. Profile of Works Engineering Management Systems £100m The £100m EMS Contract is to design, manufacture, supply, installation, integration, testing and commissioning of the EMS. The EMS will be an integrated software solution, capable of providing HS2 operations staff with remote supervisory control and monitoring of the railway infrastructure assets and systems from the Integrated Control Room. It will also support maintenance management of assets from different key locations. The EMS will be the primary user interface to operate and coordinate the maintenance of the railway infrastructure (implement isolations, select tunnel ventilation operational modes, monitor the health of assets and systems, etc). Work Situation Hybrid The office location is Birmingham Snowhill or London Euston (your choice) they operate a flexible hybrid working model with plans to be working 2 days a week from the office. Overall, this is a very flexible modern employer who cares about delivery not where you deliver from, however, if you wish to be based front the office more you can. Birmingham £65 71,160.00 + Pen (6:12) + health + 25 days (Potentially up to £74,718) London £75 80,760+ Pen (6:12) + health + 25 days (Potentially up to £84,798) Duties & Responsibilities Responsible for coordinating technical assurance, as per the HS2 assurance requirements, checking and coordinating the submission of assurance evidence for technical stage gates. Responsible for coordinating the acceptance of the design, construction and commissioning of assets comply with the technical and sponsor requirements and applicable standards, specifications and procedures. Undertaking duties in supporting the Lead EMS Project Engineer in discharging their duties of NEC3 Supervisor. Undertaking duties in supporting the Lead EMS Project Engineer in discharging their duties of Principal Designer Representative as mandated within the Construction Desing Management (CDM) Regulations 2015. Providing guidance on design solutions for the asset, promoting use of best practice and innovative engineering techniques, technologies and processes, driving consistency and identifying opportunities for efficiencies within the Telecoms team. Engage with technical specialists to support appropriate and cost balanced mitigation strategies and solutions, contributing to successful system integration. Provide technical co-ordination and integration of the EMS railway systems contracts with other interfacing contracts, station contracts, main works civils contracts and others. Support the management and effective communication of engineering issues or change affecting railway systems. Oversee the identification, communicating, and managing technical risks and assumptions. Management of interface management tools used to enable effective system integration of Railway Systems and other neighbouring contracts. Actively promote and embed Equality Diversity and Inclusion (EDI) in all your work, and support Required Criteria You will be a qualified Engineer, likely to be Electrical but open to other related disciplines and have EMS (Engineering Management Systems) with good understanding of Scada and PLC s with experience on major infrastructure projects, ideally rail infrastructure project such as HS2, Crossrail, Network Rail OR LUL. Open to candidates from a Principal Contractor, Client or Consultant background will have Principle Design Experience. Would consider applicants from other complex safety critical engineering backgrounds such as Power, Nuclear, water etc chartered is desirable but not essential for the role. But Rail experience is a distinct advantage. You will have experience as Project Engineer / Design Manager / Engineering manager with delivery experience and will be well versed in Design Assurance, CDM & NEC3 contracts. You will be a strong communicator & capable of stakeholder managing a wide variety of third parties, advising internal stakeholders & supply chain including the EMS contract main contractor. SKILLS Ability to identify complex problems and review related information to develop and evaluate options and implement solutions. Gather and synthesise information, identify options and apply judgement based on logic during decision making. Provide support, engineering systems principles and seek further guidance from various disciplines and Subject Matter Expert. Ability to use Digital Engineering tools, procedures and systems for the development designs and during construction, testing and commissioning. Management and progression of interfaces to bring together the various components of the system successfully to achieve the required outcomes. Ability to use a variety of analytical approaches to provide relevant information to suppliers, stakeholders and decision makers using key facts and data. KNOWLEDGE Relevant domain experience in EMS design, installation and Testing & Commissioning. Application of technical standards, both national and international which apply to M&E Systems. Application of risk identification and management. Applicable UK construction regulations including CDM requirements. Working knowledge CSM-RA regulations. Understanding of the Regulatory/Legislative Framework relevant to the Railway industry and M&E engineering. Commercial awareness including understanding of cost delivery, schedule targets and the need to deliver an integrated solution that meets all requirements. Chartered Engineer/Membership (desirable) of an appropriate professional institution or working towards with the equivalent experience. Relevant domain knowledge in EMS (Scada /PLC) including design, installation and Testing & Commissioning. Design & Installation project lifecycle experience essential. TYPE OF EXPERIENCE Experience in managing standards, engineering and safety activity on any engineering projects/ programmes. Experience of managing competing project and engineering demands, with cost and schedule implications on any engineering projects/ programmes. Experience in undertaking or directly supporting CDM duties associated with Principal Designer and/or Designer.
What if you could work with remarkable people on extraordinary things? What if the end result was something a little bit special? What if your role was mission critical? For nearly 70 years, AWE has been at the forefront of nuclear weapons research and development. We have a critical mission: to provide the warheads for the UK s ultimate deterrent - Trident. We also use our unique skills to provide wider UK government with counter-terrorism and nuclear threat reduction solutions. It takes a special sort of person to work at AWE. What if that person was you? Information Services and Security have a vital role to play in a crucial national mission. We re here to enable the organisation to deliver through the use of technology. As AWE transforms itself to meet the needs of the UK s next-generation nuclear deterrent, we need to adapt to deliver data-driven decision making, flexible and future-proofed IT services, adaptable cyber security, support to a multi-billion Pound building programme, and many more. The scale might be daunting to some, but you ll find it stimulating. We ve got a long journey that we ve only just started and we re looking for motivated people who can take us in the right direction. Your role will contribute directly to that shared mission. We won t deceive you, in some areas we re starting from a low base, but within ten years this organisation will look very different, and you can help make that happen. This is a role where you ll contribute to a legacy of national security for decades to come. So come and join us. AWE is seeking an experienced, innovative, and dedicated Senior Systems Administrator to join our team to provide Server support to an AWE onsite customer. Each day offers a new challenge and learning opportunity. As an experienced Senior Systems Administrator, you would possess a deep and broad knowledge of Microsoft computer platforms, Virtualised Server Infrastructure and configuration and should be able to communicate well in both verbal and written form. You will be working as part of the IT Team and have technical responsibility for key parts of the IT infrastructure. Your role will require hands-on technical experience, the ability to assess the impact of complex regulatory requirements and ensure IT systems are conforming to those regulations. You will be a key member of the team in a demanding high-tech environment, supporting members of the organisation in both project and operational aspects of the business platforms, delivering highly available systems. You will be challenged to improve the infrastructure in order to facilitate continuous growth within the business. There is also an expectation to play an active role in the on-call team who will support the business out of hours. Location - Reading area Salary from £42,700 - £60,000 As part of our People Promise, AWE (one of the best 25 big companies to work for in the UK) has a range of benefits to suit you. These include: Time to recharge your batteries with 270 hours of annual leave (plus every other Friday off work) Consideration for flexible working arrangements so that your work may fit in with your lifestyle. Just let us know on your application if you wish to work part time Opportunities for Professional Career Development that include funding for the annual membership of a relevant professional body, access to mentors and training Employee Assistance Programme and Occupational Health Services A generous defined contribution Group Personal Pension (we will pay between 9% and 13% of your pensionable pay depending on your own contribution) Life Assurance Discounts - access to savings on a wide range of everyday spending Special Leave Policy including paid time off for volunteering, public service (including reserve forces) and caring for your family A host of voluntary & core benefits to suit your health and wellbeing - more information available on our careers site Key Accountabilities: To support the Technical Service Manager(s) and Team Leader in maintaining the operational status, and maximising availability of assets to programme demanders. Resolution of significant issues. Maintain and promote high personal standards in environment, safety, health, security and quality and be a great team player. Additional accountabilities for this job profile may be defined and appointed through the Chief Engineer Management Arrangements, with appointees listed within the Company Design Authorities and Technical Authorities, as held in the company management system. Key Responsibilities: Provide a resilient cost effective highly available infrastructure to the business on top of which hosted services can be deployed, managed and maintained. To manage the day-to-day sustainment of Infrastructure Systems, ensuring that planning, end-user impact, change management and problem management are properly addressed and monitored to ensure that deadlines, budgets and service levels are met and results delivered. Be responsible for diagnosing and following through to resolution any problems, escalating to team members or other teams and vendors when required. Build relationships with other teams within IT Operations to enable better support and communications. To maintain technical skills to allow us to benefit from new and emerging technologies in order to make supportive decisions Attend technical briefing / support groups. Understand and develop support system road maps. The Company may require you to fulfil any other reasonable duties aligned to your position from time to time in line with business needs You Will Have: Extensive experience with Microsoft Server 2012/16/19 Installation and Administration as well as knowledge of Windows 7/8.1/10. In-depth experience of virtualisation technologies including VMware. A good working knowledge on a breadth of technologies including Active Directory, PowerShell and proficient knowledge of tools such as SCCM and MDT. Degree in IS/IT or ONC/HNC in an IS/IT related subject or relevant experience. Be able to create technical documentation for a technical audience. Working knowledge of ITIL framework. Technical investigation and problem-solving skills. Experience in troubleshooting technical problems involving software and operating systems. All Candidates must be willing and able to obtain and maintain the necessary security clearance for the role. Please note that you must be a British Citizen to apply for a role with us. Our ambition is to create workplaces where we recognise and celebrate differences, encourage diverse contributions and our employees feel able to be themselves at work. We strive to create a genuine culture of openness and inclusion and encourage diverse applicants. Any inclusion information you provide us will be used to encourage and support you through the application process and will be held only for this purpose in accordance with GDPR.
Apr 18, 2024
Full time
What if you could work with remarkable people on extraordinary things? What if the end result was something a little bit special? What if your role was mission critical? For nearly 70 years, AWE has been at the forefront of nuclear weapons research and development. We have a critical mission: to provide the warheads for the UK s ultimate deterrent - Trident. We also use our unique skills to provide wider UK government with counter-terrorism and nuclear threat reduction solutions. It takes a special sort of person to work at AWE. What if that person was you? Information Services and Security have a vital role to play in a crucial national mission. We re here to enable the organisation to deliver through the use of technology. As AWE transforms itself to meet the needs of the UK s next-generation nuclear deterrent, we need to adapt to deliver data-driven decision making, flexible and future-proofed IT services, adaptable cyber security, support to a multi-billion Pound building programme, and many more. The scale might be daunting to some, but you ll find it stimulating. We ve got a long journey that we ve only just started and we re looking for motivated people who can take us in the right direction. Your role will contribute directly to that shared mission. We won t deceive you, in some areas we re starting from a low base, but within ten years this organisation will look very different, and you can help make that happen. This is a role where you ll contribute to a legacy of national security for decades to come. So come and join us. AWE is seeking an experienced, innovative, and dedicated Senior Systems Administrator to join our team to provide Server support to an AWE onsite customer. Each day offers a new challenge and learning opportunity. As an experienced Senior Systems Administrator, you would possess a deep and broad knowledge of Microsoft computer platforms, Virtualised Server Infrastructure and configuration and should be able to communicate well in both verbal and written form. You will be working as part of the IT Team and have technical responsibility for key parts of the IT infrastructure. Your role will require hands-on technical experience, the ability to assess the impact of complex regulatory requirements and ensure IT systems are conforming to those regulations. You will be a key member of the team in a demanding high-tech environment, supporting members of the organisation in both project and operational aspects of the business platforms, delivering highly available systems. You will be challenged to improve the infrastructure in order to facilitate continuous growth within the business. There is also an expectation to play an active role in the on-call team who will support the business out of hours. Location - Reading area Salary from £42,700 - £60,000 As part of our People Promise, AWE (one of the best 25 big companies to work for in the UK) has a range of benefits to suit you. These include: Time to recharge your batteries with 270 hours of annual leave (plus every other Friday off work) Consideration for flexible working arrangements so that your work may fit in with your lifestyle. Just let us know on your application if you wish to work part time Opportunities for Professional Career Development that include funding for the annual membership of a relevant professional body, access to mentors and training Employee Assistance Programme and Occupational Health Services A generous defined contribution Group Personal Pension (we will pay between 9% and 13% of your pensionable pay depending on your own contribution) Life Assurance Discounts - access to savings on a wide range of everyday spending Special Leave Policy including paid time off for volunteering, public service (including reserve forces) and caring for your family A host of voluntary & core benefits to suit your health and wellbeing - more information available on our careers site Key Accountabilities: To support the Technical Service Manager(s) and Team Leader in maintaining the operational status, and maximising availability of assets to programme demanders. Resolution of significant issues. Maintain and promote high personal standards in environment, safety, health, security and quality and be a great team player. Additional accountabilities for this job profile may be defined and appointed through the Chief Engineer Management Arrangements, with appointees listed within the Company Design Authorities and Technical Authorities, as held in the company management system. Key Responsibilities: Provide a resilient cost effective highly available infrastructure to the business on top of which hosted services can be deployed, managed and maintained. To manage the day-to-day sustainment of Infrastructure Systems, ensuring that planning, end-user impact, change management and problem management are properly addressed and monitored to ensure that deadlines, budgets and service levels are met and results delivered. Be responsible for diagnosing and following through to resolution any problems, escalating to team members or other teams and vendors when required. Build relationships with other teams within IT Operations to enable better support and communications. To maintain technical skills to allow us to benefit from new and emerging technologies in order to make supportive decisions Attend technical briefing / support groups. Understand and develop support system road maps. The Company may require you to fulfil any other reasonable duties aligned to your position from time to time in line with business needs You Will Have: Extensive experience with Microsoft Server 2012/16/19 Installation and Administration as well as knowledge of Windows 7/8.1/10. In-depth experience of virtualisation technologies including VMware. A good working knowledge on a breadth of technologies including Active Directory, PowerShell and proficient knowledge of tools such as SCCM and MDT. Degree in IS/IT or ONC/HNC in an IS/IT related subject or relevant experience. Be able to create technical documentation for a technical audience. Working knowledge of ITIL framework. Technical investigation and problem-solving skills. Experience in troubleshooting technical problems involving software and operating systems. All Candidates must be willing and able to obtain and maintain the necessary security clearance for the role. Please note that you must be a British Citizen to apply for a role with us. Our ambition is to create workplaces where we recognise and celebrate differences, encourage diverse contributions and our employees feel able to be themselves at work. We strive to create a genuine culture of openness and inclusion and encourage diverse applicants. Any inclusion information you provide us will be used to encourage and support you through the application process and will be held only for this purpose in accordance with GDPR.
What if you could work with remarkable people on extraordinary things? What if the end result was something a little bit special? What if your role was mission critical? For nearly 70 years, AWE has been at the forefront of nuclear weapons research and development. We have a critical mission: to provide the warheads for the UK s ultimate deterrent - Trident. We also use our unique skills to provide wider UK government with counter-terrorism and nuclear threat reduction solutions. It takes a special sort of person to work at AWE. What if that person was you? What if you could work with remarkable people on extraordinary things? What if the result was something a little bit special? What if your role was mission critical? For nearly 70 years, AWE has been at the forefront of nuclear weapons research and development. We have a critical mission: to provide the warheads for the UK s ultimate deterrent - Trident. We also use our unique skills to provide wider UK government with counter-terrorism and nuclear threat reduction solutions. The Enterprise Applications team at AWE are looking to hire a Senior Application Manager (Siemens NX/Teamcenter) who will be accountable to the Head of Enterprise Applications for delivering value for money services that meet AWE Business requirements utilising internal and external resources to deliver to agreed Service Levels and assuring that the methodologies around IS Supplier relationships are met. Extract additional value, either in provided services or financially and provide visibility to AWE of the success of these contracts. To participate in the development of long-term strategy for the future direction of AWEs Information Services. Resource manager for the Operational Applications team working with suppliers and IS customers. IS Operations Group Resource Manager for Internal (FTE s) and External (Managed Services). Location - Reading area Salary - £58,640 - £75,000 per annum AWE (one of the best 25 big companies to work for in the UK) offers an attractive array of benefits which include: Market leading contributory pension scheme Generous holiday entitlement (270 hours a year including bank holidays, plus every other Friday off) Flexible working hours Salary sacrifice scheme Consideration for either full time or part time hours. Just let us know on your application if you wish to work part time Relocation package available (terms and conditions apply) Key Accountabilities: Delivers stakeholder needs, understands the Business and Programme requirements and describes how the team s work delivers stakeholder needs. Makes decisions identifies issues, problems and opportunities. Uses data and insights to make pragmatic decisions to meet Application team s objectives. Drives team (internal or external) results, sets challenging objectives for self and team and works to achieve or exceed goals. Shows drive to make a difference to the team, individuals, and the leadership community. Engages and directs people to commit to the work and to the organisation, facilitates and encourages communication both within own team and other teams. Supports people to deliver, effectively allocates responsibility, develops, and motivates the team to deliver. Supports diversity within a team, works effectively with individuals of diverse cultures, interpersonal styles, abilities, motivations and backgrounds. Seeks and delivers continuous improvement, guides, influences and directs the team to understand, embrace and deliver change. Delivers objectives through the team, sets individual objectives and provides coaching, resources and feedback to help employees to meet these. Ensures that account is taken of any relevant statutory or external regulations, standards and codes of good practice. Takes accountability for the conduct of all relevant supply contracts. Markets the service and benefits and maintain a positive public relations profile with customers. Provide high quality representation and develops constructive relationships with senior management, external suppliers, competitors and customers. Overall direction is received from the Head of Enterprise Applications; however, a high degree of independent judgment and decision making is required in order to achieve AWE stated objectives. Accountable for the Application services budget (circa. £3M for CY17) including the provisioning of 3rd party support contracts. Maintain and promote high personal standards in environment, safety, health, security and quality and be a great team player. Additional accountabilities for this job profile may be defined and appointed through the Chief Engineer Management Arrangements, with appointees listed within the Company Design Authorities and Technical Authorities, as held in the company management system. Key Responsibilities: Provide Subject Matter Expert (SME) guidance on functionality of Teamcenter/NX, working with the business to understand their requirements and translate these into technical requirements that can be delivered by the team. Review and integrate all application requirements, including functional, security, integration, performance, quality, and operations requirements. Review and integrate technical architecture requirements. Provide input into final decisions regarding hardware, network products, system software, and security. Encourage teams in the implementation of the company/local procedures and systems of work to safeguard people, Quality, Security and the environment including compliance with the requirements of current legislation. Services delivered to agreed Service Level agreements / contracts. Licence compliance against signed / agreed contracts / agreements. Active management and delivery to an agreed budget of circa £3M. Monthly forecasting, reporting and explanation of actuals. Development of teams and individuals. The safety of all staff within the functional area organisation unit. Responsibility for the management and development of Value for Money services. Oversee resourcing of the Operational Applications teams. The Company may require you to fulfil any other reasonable duties aligned to your position from time to time in line with business needs. The ideal candidate will have: 10+ years of Siemens Teamcenter/NX administration experience in large environments Proficiency in Teamcenter/NX system performance tuning and troubleshooting. Participation in a minimum of 2-3 implementations of Teamcenter/NX systems. Ability to take ownership of work activities and bring them to a timely and efficient conclusion. Effective communication skills, both written and verbal, with technical and non-technical multi-functional teams across regions. Proven problem-solving abilities and attention to detail. Led the implementation of Teamcenter/NX systems across multiple technical landscapes. All Candidates must be willing and able to obtain and maintain the necessary security clearance for the role. Please note that you must be a British National to apply for a role with us. Our ambition is to create workplaces where we recognise and celebrate differences, encourage diverse contributions and our employees feel able to be themselves at work. We strive to create a genuine culture of openness and inclusion and encourage diverse applicants. Any inclusion information you provide us will be used to encourage and support you through the application process and will be held only for this purpose in accordance with GDPR.
Apr 18, 2024
Full time
What if you could work with remarkable people on extraordinary things? What if the end result was something a little bit special? What if your role was mission critical? For nearly 70 years, AWE has been at the forefront of nuclear weapons research and development. We have a critical mission: to provide the warheads for the UK s ultimate deterrent - Trident. We also use our unique skills to provide wider UK government with counter-terrorism and nuclear threat reduction solutions. It takes a special sort of person to work at AWE. What if that person was you? What if you could work with remarkable people on extraordinary things? What if the result was something a little bit special? What if your role was mission critical? For nearly 70 years, AWE has been at the forefront of nuclear weapons research and development. We have a critical mission: to provide the warheads for the UK s ultimate deterrent - Trident. We also use our unique skills to provide wider UK government with counter-terrorism and nuclear threat reduction solutions. The Enterprise Applications team at AWE are looking to hire a Senior Application Manager (Siemens NX/Teamcenter) who will be accountable to the Head of Enterprise Applications for delivering value for money services that meet AWE Business requirements utilising internal and external resources to deliver to agreed Service Levels and assuring that the methodologies around IS Supplier relationships are met. Extract additional value, either in provided services or financially and provide visibility to AWE of the success of these contracts. To participate in the development of long-term strategy for the future direction of AWEs Information Services. Resource manager for the Operational Applications team working with suppliers and IS customers. IS Operations Group Resource Manager for Internal (FTE s) and External (Managed Services). Location - Reading area Salary - £58,640 - £75,000 per annum AWE (one of the best 25 big companies to work for in the UK) offers an attractive array of benefits which include: Market leading contributory pension scheme Generous holiday entitlement (270 hours a year including bank holidays, plus every other Friday off) Flexible working hours Salary sacrifice scheme Consideration for either full time or part time hours. Just let us know on your application if you wish to work part time Relocation package available (terms and conditions apply) Key Accountabilities: Delivers stakeholder needs, understands the Business and Programme requirements and describes how the team s work delivers stakeholder needs. Makes decisions identifies issues, problems and opportunities. Uses data and insights to make pragmatic decisions to meet Application team s objectives. Drives team (internal or external) results, sets challenging objectives for self and team and works to achieve or exceed goals. Shows drive to make a difference to the team, individuals, and the leadership community. Engages and directs people to commit to the work and to the organisation, facilitates and encourages communication both within own team and other teams. Supports people to deliver, effectively allocates responsibility, develops, and motivates the team to deliver. Supports diversity within a team, works effectively with individuals of diverse cultures, interpersonal styles, abilities, motivations and backgrounds. Seeks and delivers continuous improvement, guides, influences and directs the team to understand, embrace and deliver change. Delivers objectives through the team, sets individual objectives and provides coaching, resources and feedback to help employees to meet these. Ensures that account is taken of any relevant statutory or external regulations, standards and codes of good practice. Takes accountability for the conduct of all relevant supply contracts. Markets the service and benefits and maintain a positive public relations profile with customers. Provide high quality representation and develops constructive relationships with senior management, external suppliers, competitors and customers. Overall direction is received from the Head of Enterprise Applications; however, a high degree of independent judgment and decision making is required in order to achieve AWE stated objectives. Accountable for the Application services budget (circa. £3M for CY17) including the provisioning of 3rd party support contracts. Maintain and promote high personal standards in environment, safety, health, security and quality and be a great team player. Additional accountabilities for this job profile may be defined and appointed through the Chief Engineer Management Arrangements, with appointees listed within the Company Design Authorities and Technical Authorities, as held in the company management system. Key Responsibilities: Provide Subject Matter Expert (SME) guidance on functionality of Teamcenter/NX, working with the business to understand their requirements and translate these into technical requirements that can be delivered by the team. Review and integrate all application requirements, including functional, security, integration, performance, quality, and operations requirements. Review and integrate technical architecture requirements. Provide input into final decisions regarding hardware, network products, system software, and security. Encourage teams in the implementation of the company/local procedures and systems of work to safeguard people, Quality, Security and the environment including compliance with the requirements of current legislation. Services delivered to agreed Service Level agreements / contracts. Licence compliance against signed / agreed contracts / agreements. Active management and delivery to an agreed budget of circa £3M. Monthly forecasting, reporting and explanation of actuals. Development of teams and individuals. The safety of all staff within the functional area organisation unit. Responsibility for the management and development of Value for Money services. Oversee resourcing of the Operational Applications teams. The Company may require you to fulfil any other reasonable duties aligned to your position from time to time in line with business needs. The ideal candidate will have: 10+ years of Siemens Teamcenter/NX administration experience in large environments Proficiency in Teamcenter/NX system performance tuning and troubleshooting. Participation in a minimum of 2-3 implementations of Teamcenter/NX systems. Ability to take ownership of work activities and bring them to a timely and efficient conclusion. Effective communication skills, both written and verbal, with technical and non-technical multi-functional teams across regions. Proven problem-solving abilities and attention to detail. Led the implementation of Teamcenter/NX systems across multiple technical landscapes. All Candidates must be willing and able to obtain and maintain the necessary security clearance for the role. Please note that you must be a British National to apply for a role with us. Our ambition is to create workplaces where we recognise and celebrate differences, encourage diverse contributions and our employees feel able to be themselves at work. We strive to create a genuine culture of openness and inclusion and encourage diverse applicants. Any inclusion information you provide us will be used to encourage and support you through the application process and will be held only for this purpose in accordance with GDPR.
IT Infrastructure and Security Manager Milton Keynes, MK16 9EZ Salary range £60,000 - £70,000 Full time role. Hybrid working model. We're looking for IT Infrastructure and Security Manager to join us to drive, deliver and support these technologies while leading our internal Infrastructure team. This exciting role plays a key part in shaping our future, ensuring we continue to invest in secure, stable, and scalable technologies while remaining technically hands-on when needed. The role-holder will have a passion for technology, innovation, and IT Security and compliment this with the skills, experience, and dynamism to provide management and leadership in a modern workplace, working with the IT department and key stakeholders across the business. What will your role look like? You will be responsible for: Developing, and optimising best-of-class IT Infrastructure and IT Security architecture, technologies, and services across the Welcome Break business. Delivering and supporting our End-User-Computing including; build, deployment, management of workstation/laptop/mobile and the Microsoft 365 technology stack. Ensuring IT and Cyber Security is at the forefront, maintaining hardware, software and network security measures and controls, and assisting in related governance, risk & compliance. Working with Head of IT Operations and IT Director; design, plan, and deliver the roadmap for each element of the multi-year IT System & Infrastructure strategy. Lead the internal IT Infrastructure team; guide, coach and manage the team including personal development and succession planning, ensuring the function evolves to meet future needs. About you Ideally we are looking for someone who has: Proven experience in a similar leadership role (IT Infrastructure Manager, System Administrator, Infrastructure Lead) for a minimum of three years. Experience in a similar industry (Retail, Hospitality, QSR, FMCG) is desirable but not essential. Excellent Team and Line Management skills with the ability to lead and manage a dynamic, fast-paced, and delivery-focused team - coaching, mentoring, and evolving as needed. Excellent working technical knowledge across IT Infrastructure technologies including WAN/LAN/WLAN (SDWAN, MPLS, Fortinet, Aruba), Cloud (Azure/AWS), Domain Services (AD, AAD), Servers (Windows), Hosting/virtualisation (Nutanix, VMWare), End User Devices, Endpoint Management (InTune, Autopilot) and Endpoint Protection (Sentinel, Defender). Experience in the full Microsoft 365 technology stack including Apps and Collaboration. Strong functional knowledge of all components in the overall IT landscape including networks, cloud and hosting technologies, servers, end-user-devices, operating systems, and applications. Retail and Hospitality technologies (POS, CRM, ERP) experience is desirable but not essential. Strong understanding of IT and Cyber Security including technologies, principles, processes and compliance. Experience in ISO 27001 or Cyber Essentials+ certification or any Cyber security qualifications (e.g. CISSP) are highly desirable. We also have some great benefits; Bonus Scheme Private Healthcare scheme provided by Vitality 33 days Holiday (inc. BH) - entitlement increases with service Pension Scheme. 4% employer, 5% employee contribution. Employee discounts (50% off onsite KFC, Burger King, Starbucks and Pizza Express to name a few) My Welcome Break discounts - savings at hundreds of high street retailers including fashion stores, electrical retailers, supermarkets and travel companies Career progression and brilliant training programmes Cycle to work scheme - salary sacrifice scheme allows you to save money on bikes - including e-bikes Free onsite parking at all Welcome Break sites Free lunch provided in office (sandwiches, pasta pots, rolls) as well as Tea and Coffee About Welcome Break Welcome Break is one of the UK's leading motorway service operators, running 59 service areas and 31 hotels across the UK. When you come into one of our sites you will recognise your favourite brands such as Starbucks, Subway, WHSmith, KFC, Pizza Express and Burger King, as well hotels under the Ramada and Days Inn brands. But what might come as a surprise is that we are all one team and that even with different uniforms, everyone works for Welcome Break. INDTECH
Apr 18, 2024
Full time
IT Infrastructure and Security Manager Milton Keynes, MK16 9EZ Salary range £60,000 - £70,000 Full time role. Hybrid working model. We're looking for IT Infrastructure and Security Manager to join us to drive, deliver and support these technologies while leading our internal Infrastructure team. This exciting role plays a key part in shaping our future, ensuring we continue to invest in secure, stable, and scalable technologies while remaining technically hands-on when needed. The role-holder will have a passion for technology, innovation, and IT Security and compliment this with the skills, experience, and dynamism to provide management and leadership in a modern workplace, working with the IT department and key stakeholders across the business. What will your role look like? You will be responsible for: Developing, and optimising best-of-class IT Infrastructure and IT Security architecture, technologies, and services across the Welcome Break business. Delivering and supporting our End-User-Computing including; build, deployment, management of workstation/laptop/mobile and the Microsoft 365 technology stack. Ensuring IT and Cyber Security is at the forefront, maintaining hardware, software and network security measures and controls, and assisting in related governance, risk & compliance. Working with Head of IT Operations and IT Director; design, plan, and deliver the roadmap for each element of the multi-year IT System & Infrastructure strategy. Lead the internal IT Infrastructure team; guide, coach and manage the team including personal development and succession planning, ensuring the function evolves to meet future needs. About you Ideally we are looking for someone who has: Proven experience in a similar leadership role (IT Infrastructure Manager, System Administrator, Infrastructure Lead) for a minimum of three years. Experience in a similar industry (Retail, Hospitality, QSR, FMCG) is desirable but not essential. Excellent Team and Line Management skills with the ability to lead and manage a dynamic, fast-paced, and delivery-focused team - coaching, mentoring, and evolving as needed. Excellent working technical knowledge across IT Infrastructure technologies including WAN/LAN/WLAN (SDWAN, MPLS, Fortinet, Aruba), Cloud (Azure/AWS), Domain Services (AD, AAD), Servers (Windows), Hosting/virtualisation (Nutanix, VMWare), End User Devices, Endpoint Management (InTune, Autopilot) and Endpoint Protection (Sentinel, Defender). Experience in the full Microsoft 365 technology stack including Apps and Collaboration. Strong functional knowledge of all components in the overall IT landscape including networks, cloud and hosting technologies, servers, end-user-devices, operating systems, and applications. Retail and Hospitality technologies (POS, CRM, ERP) experience is desirable but not essential. Strong understanding of IT and Cyber Security including technologies, principles, processes and compliance. Experience in ISO 27001 or Cyber Essentials+ certification or any Cyber security qualifications (e.g. CISSP) are highly desirable. We also have some great benefits; Bonus Scheme Private Healthcare scheme provided by Vitality 33 days Holiday (inc. BH) - entitlement increases with service Pension Scheme. 4% employer, 5% employee contribution. Employee discounts (50% off onsite KFC, Burger King, Starbucks and Pizza Express to name a few) My Welcome Break discounts - savings at hundreds of high street retailers including fashion stores, electrical retailers, supermarkets and travel companies Career progression and brilliant training programmes Cycle to work scheme - salary sacrifice scheme allows you to save money on bikes - including e-bikes Free onsite parking at all Welcome Break sites Free lunch provided in office (sandwiches, pasta pots, rolls) as well as Tea and Coffee About Welcome Break Welcome Break is one of the UK's leading motorway service operators, running 59 service areas and 31 hotels across the UK. When you come into one of our sites you will recognise your favourite brands such as Starbucks, Subway, WHSmith, KFC, Pizza Express and Burger King, as well hotels under the Ramada and Days Inn brands. But what might come as a surprise is that we are all one team and that even with different uniforms, everyone works for Welcome Break. INDTECH
Title: Information Security Manager Salary: 45,000 to 55,000 Location: Stockport Overview Our client provides IT Managed Services and IT infrastructure solutions to customers across the UK, Europe, and APAC regions. Customers include both private corporations and government organisations. Our IT infrastructure solutions primarily focus on the Dell product range, Cisco networking, Citrix, Microsoft, and our own Cloud platform. They operates a security-first culture which we see as a critical capability to our future success. As an Information Security Manager you will be responsible for maintaining, enhancing and operating ISMS(Information Security Management System) and developing and reinforcing our security first culture. Working alongside the director of security you will focus on policy implementation, user training, security awareness and auditing. The role requires excellent documentation, auditing, and risk management skills, you must be organised and thorough in your approach. You will be expected to present new security risks to the board and make sure these are managed throughout their life cycle until they are remediated or mitigated. You will be responsible for maintaining our ISMS audit schedule and making sure these tasks are conducted in a timely manner. This includes coverage of key partners and suppliers to ensure security alignment across the supply chain. What Success Looks Like: Maintain our ISO27001 certification and the ISMS. Help to maintain their Cyber Essentials plus certification. Increase the current ISO27001 scope to include all data centre sites, Cloud, and other developments that come along from time to time. Keep up to date with the latest security threats and help mitigate these. Operate an effective security risk management process that identifies risks ahead of them occurring and puts in place effective risk mitigations where appropriate. Maintain a continuous improvement approach to improve our security capability. Maintain company-wide security awareness amongst our people. Train and develop our peoples understanding of security, our security systems to keep our people understanding of security current. Reduce the number of Security Incidents through risk management and keeping personal knowledge up to date on emerging trends and threats. Key Responsibilities Maintain our information security and compliance framework(ISO27001): Create and implement policies, procedures, and guidelines to establish an effective information security and compliance program aligned with industry standards and regulations. Complete routine IT security reviews and liaise with relevant staff members to help maintain our ISMS IT objectives. Work with relevant teams to ensure our internal KPI's for security related operations are within the accepted targets and SLAs. Support our teams who are supporting our Customers to enhance their security capabilities. Help to complete customer security compliance audits, assessments, and questionnaires in relation to security policies and procedures and the services we supply to these customers. For clarity, this role is not responsible for delivering consultancy to our customers. Ensure regulatory compliance: Stay up to date with relevant laws, regulations, and industry standards (such as GDPR, ISO27001, Cyber Essentials, etc.) and ensure our organisation's compliance. Monitor changes in regulations and update policies and procedures accordingly. Conduct risk assessments: Identify and assess potential security risks and vulnerabilities, both internally and externally, and develop strategies to mitigate and manage them effectively. Perform regular risk assessments and maintain risk registers. Skills & Experience Essential Experience maintaining an ISO27001 information management system Prior experience in assessing and managing information security risks Experience giving presentations to management-level audience Experience of at least 3 years in an information security role Strong ability to convey complex information risk and security issues in a manner that is easily understood and actionable and constructively challenges prevailing thoughts and processes Exceptional knowledge of the Cyber Security Industry and providers A passion for Information Security Desirable ISO27001 Lead Auditor/Implementer experience CISSP/CISM/CRISK/ISSMP/CISMA/ NIST/ Experience of managing Cyber Essentials and Cyber Essentials plus certification requirements Strong evidence of continued personal and professional development Colleague Benefits 25 days paid leave + Bank Holidays Contributory Pension Scheme, tiered contributions rising to 7% with length of service Tailored personal development plans and career journey planning Fully/Partially Funded training Free parking (if office based) Laptop & company mobile phone If you believe you are suitable for this job or know someone who is, please reply to this advertisement with a copy of your CV and all other relevant information. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 18, 2024
Full time
Title: Information Security Manager Salary: 45,000 to 55,000 Location: Stockport Overview Our client provides IT Managed Services and IT infrastructure solutions to customers across the UK, Europe, and APAC regions. Customers include both private corporations and government organisations. Our IT infrastructure solutions primarily focus on the Dell product range, Cisco networking, Citrix, Microsoft, and our own Cloud platform. They operates a security-first culture which we see as a critical capability to our future success. As an Information Security Manager you will be responsible for maintaining, enhancing and operating ISMS(Information Security Management System) and developing and reinforcing our security first culture. Working alongside the director of security you will focus on policy implementation, user training, security awareness and auditing. The role requires excellent documentation, auditing, and risk management skills, you must be organised and thorough in your approach. You will be expected to present new security risks to the board and make sure these are managed throughout their life cycle until they are remediated or mitigated. You will be responsible for maintaining our ISMS audit schedule and making sure these tasks are conducted in a timely manner. This includes coverage of key partners and suppliers to ensure security alignment across the supply chain. What Success Looks Like: Maintain our ISO27001 certification and the ISMS. Help to maintain their Cyber Essentials plus certification. Increase the current ISO27001 scope to include all data centre sites, Cloud, and other developments that come along from time to time. Keep up to date with the latest security threats and help mitigate these. Operate an effective security risk management process that identifies risks ahead of them occurring and puts in place effective risk mitigations where appropriate. Maintain a continuous improvement approach to improve our security capability. Maintain company-wide security awareness amongst our people. Train and develop our peoples understanding of security, our security systems to keep our people understanding of security current. Reduce the number of Security Incidents through risk management and keeping personal knowledge up to date on emerging trends and threats. Key Responsibilities Maintain our information security and compliance framework(ISO27001): Create and implement policies, procedures, and guidelines to establish an effective information security and compliance program aligned with industry standards and regulations. Complete routine IT security reviews and liaise with relevant staff members to help maintain our ISMS IT objectives. Work with relevant teams to ensure our internal KPI's for security related operations are within the accepted targets and SLAs. Support our teams who are supporting our Customers to enhance their security capabilities. Help to complete customer security compliance audits, assessments, and questionnaires in relation to security policies and procedures and the services we supply to these customers. For clarity, this role is not responsible for delivering consultancy to our customers. Ensure regulatory compliance: Stay up to date with relevant laws, regulations, and industry standards (such as GDPR, ISO27001, Cyber Essentials, etc.) and ensure our organisation's compliance. Monitor changes in regulations and update policies and procedures accordingly. Conduct risk assessments: Identify and assess potential security risks and vulnerabilities, both internally and externally, and develop strategies to mitigate and manage them effectively. Perform regular risk assessments and maintain risk registers. Skills & Experience Essential Experience maintaining an ISO27001 information management system Prior experience in assessing and managing information security risks Experience giving presentations to management-level audience Experience of at least 3 years in an information security role Strong ability to convey complex information risk and security issues in a manner that is easily understood and actionable and constructively challenges prevailing thoughts and processes Exceptional knowledge of the Cyber Security Industry and providers A passion for Information Security Desirable ISO27001 Lead Auditor/Implementer experience CISSP/CISM/CRISK/ISSMP/CISMA/ NIST/ Experience of managing Cyber Essentials and Cyber Essentials plus certification requirements Strong evidence of continued personal and professional development Colleague Benefits 25 days paid leave + Bank Holidays Contributory Pension Scheme, tiered contributions rising to 7% with length of service Tailored personal development plans and career journey planning Fully/Partially Funded training Free parking (if office based) Laptop & company mobile phone If you believe you are suitable for this job or know someone who is, please reply to this advertisement with a copy of your CV and all other relevant information. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
IAM Manager - Cyber Security Up to 65,000 + bonus Head Resourcing is looking for a Cyber Security Identity Manager to join one of Scotland's biggest success stories. This role will be worked on a hybrid basis in Glasgow and will be responsible for ensuring all aspects of Identity implementations are secure across our clients systems. In this role you will ensure the Identity aspects of our clients Cyber Security Strategy are implemented, integrating best practice within all working practices, and enabling cyber security to become a business differentiator across all digital channels. Responsibilities: Maintain working knowledge of access management, directory services, privileged access management (PAM), multi-factor authentication (MFA), Azure Active directory (Azure AD), and federated identities across applications and services Understands the roles of certificates and keys in securing identities Provide solutions and operations for identity and access management services for on premises and cloud environments Responsible for swiftly resolving disruptions to technology services, minimizing user impact Supporting the development of strategy, roadmaps and implementation plans for IAM Required Skills: Knowledge of Cyber Security frameworks, including PCIDSS, GDPR, Cyber Essentials+ Deep understanding of cloud native authentication mechanisms Provides expert knowledge of SAML 2.0, SSO, 2FA/MFA, Kerberos and LDAP Expert knowledge of Identity Lifecyle Management In-depth knowledge of windows operating systems Experience with deployment / implementation / of M365 tools Strong experience of access governance, identity administration and provisioning Sounds interesting? Apply now! Head Resourcing is committed to being an inclusive business where diversity is valued and celebrated. Diversity to us, includes but is not limited to: educational background, socio-economic background, neurodiversity, age, marriage and civil partnership status, veteran status, gender, gender identity, gender reassignment, sexual orientation, disability, religion or belief, race and ethnicity. As such we welcome enquiries and applications from everyone. We will be happy discuss with you any workplace adjustments you need in order to be at your best during the recruitment process.
Apr 18, 2024
Full time
IAM Manager - Cyber Security Up to 65,000 + bonus Head Resourcing is looking for a Cyber Security Identity Manager to join one of Scotland's biggest success stories. This role will be worked on a hybrid basis in Glasgow and will be responsible for ensuring all aspects of Identity implementations are secure across our clients systems. In this role you will ensure the Identity aspects of our clients Cyber Security Strategy are implemented, integrating best practice within all working practices, and enabling cyber security to become a business differentiator across all digital channels. Responsibilities: Maintain working knowledge of access management, directory services, privileged access management (PAM), multi-factor authentication (MFA), Azure Active directory (Azure AD), and federated identities across applications and services Understands the roles of certificates and keys in securing identities Provide solutions and operations for identity and access management services for on premises and cloud environments Responsible for swiftly resolving disruptions to technology services, minimizing user impact Supporting the development of strategy, roadmaps and implementation plans for IAM Required Skills: Knowledge of Cyber Security frameworks, including PCIDSS, GDPR, Cyber Essentials+ Deep understanding of cloud native authentication mechanisms Provides expert knowledge of SAML 2.0, SSO, 2FA/MFA, Kerberos and LDAP Expert knowledge of Identity Lifecyle Management In-depth knowledge of windows operating systems Experience with deployment / implementation / of M365 tools Strong experience of access governance, identity administration and provisioning Sounds interesting? Apply now! Head Resourcing is committed to being an inclusive business where diversity is valued and celebrated. Diversity to us, includes but is not limited to: educational background, socio-economic background, neurodiversity, age, marriage and civil partnership status, veteran status, gender, gender identity, gender reassignment, sexual orientation, disability, religion or belief, race and ethnicity. As such we welcome enquiries and applications from everyone. We will be happy discuss with you any workplace adjustments you need in order to be at your best during the recruitment process.
My client in the Technology & Telecoms sector is seeking an IT Asset Manager is to manage and optimise the use of information technology within company. The successful candidate will oversee the organisation's hardware and software, ensuring effective allocation and use. Client Details Our client is a well-established firm in the Technology & Telecoms sector, employing under 100 individuals. Located near Lancashire, they are renowned for their innovative approach to technology and their commitment to staff development. My client is an ambitious Technology Solutions Provider, headquartered near Lancashire. Having more than doubled in size in the past four years, they are going through a journey of exponential growth and are a business that work extremely efficiently to deliver for their varied clientele across the UK. Description The appointed IT Asset Manager will be responsible for the following but, not limited to: Governance and Oversight: Oversee the governance of IT Asset Management (ITAM) tools, ensuring effective monitoring and reporting of IT assets within the organisation. Database Management: Manage databases containing crucial information such as licenses, service agreements, and warranties for both software and hardware assets, ensuring accuracy and compliance. Compliance Assurance: Ensure compliance with vendor contracts by meticulously planning, monitoring, and coordinating with hardware assets and software licenses. Procurement Strategy: Develop and implement procurement strategies across the organisation to optimise technology spend and resource allocation. Asset Identification and Enhancement: Define and refine schemes for identifying hardware and software-related assets, including versioning and dependencies, within asset management tools and the CMDB. Continuously enhance the CMDB throughout its lifecycle to maintain accuracy and relevance of content. Operational and Strategic Management: Lead daily and long-term operational and strategic management of hardware and software assets, ensuring efficient utilisation and alignment with organisational objectives. Reporting and Analysis: Provide timely KPI/metric information and standardised reporting as scheduled, along with ad hoc reporting as requested by management. Conduct trend analyses to inform decision-making processes. Project Support: Participate in various projects, offering asset management support and expertise to ensure successful project outcomes. Inventory Management: Manage inventory of Configuration Items (CIs) and assets, including dependencies and attributes, ensuring accurate recording of modifications, withdrawals, and additions. Lifecycle Management: Oversee the lifecycle management of hardware and software models in the CMDB, from introduction to retirement, ensuring proper documentation and adherence to processes. Compliance and Audit: Generate and disseminate various reports, including compliance reports on current assets and CIs. Conduct verification and audit of CMDB content to ensure accuracy and compliance. License Compliance: Manage activities related to license compliance audits, ensuring effective response to customer requests and maintaining compliance with licensing agreements. Process Improvement: Drive process efficiency by implementing key performance indicators (KPIs) and suggesting continuous improvements to asset management processes. Process Design and Execution: Design, execute, and enhance processes pertaining to software and hardware asset management, ensuring alignment with organisational objectives. Documentation and Governance: Establish and maintain comprehensive documentation of procedures, processes, and reports related to asset and configuration management. Develop and execute governance and strategic asset management functions. Collaboration and Communication: Collaborate with infrastructure teams to identify trends in asset performance and optimise resource utilisation. Maintain open communication channels with stakeholders and teams. Incorporation of Best Practices: Conduct research on industry best practices and incorporate them into organisational asset management practices to ensure alignment with industry standards. Maintenance Database: Establish and maintain a hardware and software maintenance database to track maintenance activities and schedules effectively, ensuring proper maintenance and upkeep of assets. Profile A successful IT Asset Manager should have: Demonstrated expertise in both IT software and hardware, complemented by over five years of dedicated experience in IT asset analysis. Extensive proficiency with Configuration Management Database (CMDB) operations, boasting over five years of hands-on involvement in aligning CMDB functionalities with specific business services. A track record of over five years in utilising IT Service Management (ITSM) tools for effective asset management, showcasing adeptness in optimising asset-related processes. Proven capability and history of successfully executing strategic asset management protocols, underscoring an ability to drive asset management initiatives to fruition. Robust understanding of IT Service Management (ITSM) procedures, coupled with practical experience in employing Discovery tools, highlighting a comprehensive grasp of asset discovery methodologies. Self-reliant with a strong aptitude for independently carrying out assigned tasks with minimal supervision, demonstrating autonomy and initiative in task execution. Exceptional multitasking abilities, adept at seamlessly managing multiple tasks simultaneously without compromising accuracy or efficiency. Outstanding communication and interpersonal skills, facilitating effective collaboration and interaction across various stakeholders and teams. Job Offer A competitive salary range up to 50,000 per annum Comprehensive benefits package 25 days holiday (increasing with length of service) Access to health cash plan Pension (3% employee/ 5% employer) Plus, a wide range of other benefits including Perkbox and free parking. A supportive and collaborative company culture The opportunity to work in a vibrant office in Lancashire Being part of a leading company in the Technology & Telecoms industry We encourage all candidates with the appropriate knowledge to apply and join this innovative team in advancing IT operations in the Technology & Telecoms industry.
Apr 18, 2024
Full time
My client in the Technology & Telecoms sector is seeking an IT Asset Manager is to manage and optimise the use of information technology within company. The successful candidate will oversee the organisation's hardware and software, ensuring effective allocation and use. Client Details Our client is a well-established firm in the Technology & Telecoms sector, employing under 100 individuals. Located near Lancashire, they are renowned for their innovative approach to technology and their commitment to staff development. My client is an ambitious Technology Solutions Provider, headquartered near Lancashire. Having more than doubled in size in the past four years, they are going through a journey of exponential growth and are a business that work extremely efficiently to deliver for their varied clientele across the UK. Description The appointed IT Asset Manager will be responsible for the following but, not limited to: Governance and Oversight: Oversee the governance of IT Asset Management (ITAM) tools, ensuring effective monitoring and reporting of IT assets within the organisation. Database Management: Manage databases containing crucial information such as licenses, service agreements, and warranties for both software and hardware assets, ensuring accuracy and compliance. Compliance Assurance: Ensure compliance with vendor contracts by meticulously planning, monitoring, and coordinating with hardware assets and software licenses. Procurement Strategy: Develop and implement procurement strategies across the organisation to optimise technology spend and resource allocation. Asset Identification and Enhancement: Define and refine schemes for identifying hardware and software-related assets, including versioning and dependencies, within asset management tools and the CMDB. Continuously enhance the CMDB throughout its lifecycle to maintain accuracy and relevance of content. Operational and Strategic Management: Lead daily and long-term operational and strategic management of hardware and software assets, ensuring efficient utilisation and alignment with organisational objectives. Reporting and Analysis: Provide timely KPI/metric information and standardised reporting as scheduled, along with ad hoc reporting as requested by management. Conduct trend analyses to inform decision-making processes. Project Support: Participate in various projects, offering asset management support and expertise to ensure successful project outcomes. Inventory Management: Manage inventory of Configuration Items (CIs) and assets, including dependencies and attributes, ensuring accurate recording of modifications, withdrawals, and additions. Lifecycle Management: Oversee the lifecycle management of hardware and software models in the CMDB, from introduction to retirement, ensuring proper documentation and adherence to processes. Compliance and Audit: Generate and disseminate various reports, including compliance reports on current assets and CIs. Conduct verification and audit of CMDB content to ensure accuracy and compliance. License Compliance: Manage activities related to license compliance audits, ensuring effective response to customer requests and maintaining compliance with licensing agreements. Process Improvement: Drive process efficiency by implementing key performance indicators (KPIs) and suggesting continuous improvements to asset management processes. Process Design and Execution: Design, execute, and enhance processes pertaining to software and hardware asset management, ensuring alignment with organisational objectives. Documentation and Governance: Establish and maintain comprehensive documentation of procedures, processes, and reports related to asset and configuration management. Develop and execute governance and strategic asset management functions. Collaboration and Communication: Collaborate with infrastructure teams to identify trends in asset performance and optimise resource utilisation. Maintain open communication channels with stakeholders and teams. Incorporation of Best Practices: Conduct research on industry best practices and incorporate them into organisational asset management practices to ensure alignment with industry standards. Maintenance Database: Establish and maintain a hardware and software maintenance database to track maintenance activities and schedules effectively, ensuring proper maintenance and upkeep of assets. Profile A successful IT Asset Manager should have: Demonstrated expertise in both IT software and hardware, complemented by over five years of dedicated experience in IT asset analysis. Extensive proficiency with Configuration Management Database (CMDB) operations, boasting over five years of hands-on involvement in aligning CMDB functionalities with specific business services. A track record of over five years in utilising IT Service Management (ITSM) tools for effective asset management, showcasing adeptness in optimising asset-related processes. Proven capability and history of successfully executing strategic asset management protocols, underscoring an ability to drive asset management initiatives to fruition. Robust understanding of IT Service Management (ITSM) procedures, coupled with practical experience in employing Discovery tools, highlighting a comprehensive grasp of asset discovery methodologies. Self-reliant with a strong aptitude for independently carrying out assigned tasks with minimal supervision, demonstrating autonomy and initiative in task execution. Exceptional multitasking abilities, adept at seamlessly managing multiple tasks simultaneously without compromising accuracy or efficiency. Outstanding communication and interpersonal skills, facilitating effective collaboration and interaction across various stakeholders and teams. Job Offer A competitive salary range up to 50,000 per annum Comprehensive benefits package 25 days holiday (increasing with length of service) Access to health cash plan Pension (3% employee/ 5% employer) Plus, a wide range of other benefits including Perkbox and free parking. A supportive and collaborative company culture The opportunity to work in a vibrant office in Lancashire Being part of a leading company in the Technology & Telecoms industry We encourage all candidates with the appropriate knowledge to apply and join this innovative team in advancing IT operations in the Technology & Telecoms industry.
Head of Learning and Development UK Gigafactory HR UK Gigafactory, Bridgwater, Somerset Initially, this will be a homebased role with regular travel our head office based in Warwick in line with business requirements. This role will transition into a hybrid role when an office space is ready in Somerset. About Agratas: Agratas is a wholly owned subsidiary of Tata Sons. We are rapidly scaling up our operations to pioneer the design, development, and manufacturing of high-quality, high-performance, sustainable batteries for electric vehicles (EVs) at our state-of-the-art gigafactory in the UK. The Role: The Head of Learning and Development will be responsible for the planning, development, and successful delivery of an organisational programme of core, specialist and professional learning and development initiatives that meet operational and regulatory requirements to ensure that all colleagues are suitably qualified, competent and skilled to undertake their roles. The role will report to the VP HR, UK Gigafactory, with a dotted line to the VP Talent Management and matrix of stakeholders including the VP UK Manufacturing and CHRO. They will create and lead a high-performance Learning and Development team responsible for the implementation of agreed strategic objectives, on time and on budget in a fast paced operational environment. The overriding goal of the Head of Learning & Development is to help Agratas meet its targets through an in-depth training and development programme. The role will also take the lead on partnerships with education providers and government agencies, helping Agratas secure funding and the facilities to train large numbers of workers, as well as working with external and internal resources to design fit for purpose training programmes. Key Responsibilities: Build effective, collaborative working relationships with relevant senior leadership representatives, Gigafactory leaders, HR teams and subject matter experts to understand and continually re-evaluate organisational learning and development needs to ensure they are aligned with business need and current regulatory and legislative requirements. Develop and oversee the delivery of an agreed learning and development strategy, in conjunction with the VP HR, UK Gigafactory, and VP Talent Management, Gigafactory Senior Leadership and other internal stakeholders, which meets the short, medium and long-term aims of the organisation. Project manage the development, design and creation of training materials from a "blank sheet" to deliver mandatory, leadership and developmental training. Lead and coach the Learning and Development team to ensure it is high-performing and value adding through effective recruitment, induction, training, development, performance management and leadership of all members of the team. Develop, implement and lead a far-reaching apprenticeship and early careers program to secure a continuous flow of talent into the Gigafactory to ensure we meet our growth plans. To facilitate this, partner with local and national education providers and stakeholders to develop a skills pipeline and secure suitable funding. Foster a culture of continuous improvement within the Learning & Development function to ensure processes and practices are continually reviewed and lessons learned lead to change and best practice. Maintain an internal and external focus, horizon scanning and networking to explore and identify the most effective and innovative training, learning and delivery initiatives and projects to ensure that Agratas is a sector-leader in respect of career and professional development. Build and create robust methods for tracking, reporting, evaluating and analysing performance of the Learning & Development function and the effectiveness of the programme it delivers. Person Specification: Significant prior experience working as a Senior Learning & Development Manager. Previous experience in an equivalent industry (manufacturing, FMCG, Automotive, Aerospace etc). Prior experience with apprenticeship, early careers and associated funding channels. Experience in project management, budgeting and vendor management. Practical experience with e-learning platforms and Learning Management Systems (LMS). Experience in change management. Excellent communication skills with the ability to communicate at all levels. Highly organised with the ability to prioritise and manage numerous projects with competing priorities. Strong stakeholder management and influencing skills Relevant HR qualification or L&D Certification (CIPD, CPLP, CPTD) or equivalent experience. At Agratas, we strongly believe that people are at their best when they feel supported and happy in their workplace. To that end we continue to cultivate a diverse workforce which protects the individuality of each employee. We therefore warmly welcome applicants from any race, gender, sexuality, and ability. Should you have a preference in how your suitability is assessed for this role or require any reasonable adjustments please let the Talent Acquisition team know.
Apr 18, 2024
Full time
Head of Learning and Development UK Gigafactory HR UK Gigafactory, Bridgwater, Somerset Initially, this will be a homebased role with regular travel our head office based in Warwick in line with business requirements. This role will transition into a hybrid role when an office space is ready in Somerset. About Agratas: Agratas is a wholly owned subsidiary of Tata Sons. We are rapidly scaling up our operations to pioneer the design, development, and manufacturing of high-quality, high-performance, sustainable batteries for electric vehicles (EVs) at our state-of-the-art gigafactory in the UK. The Role: The Head of Learning and Development will be responsible for the planning, development, and successful delivery of an organisational programme of core, specialist and professional learning and development initiatives that meet operational and regulatory requirements to ensure that all colleagues are suitably qualified, competent and skilled to undertake their roles. The role will report to the VP HR, UK Gigafactory, with a dotted line to the VP Talent Management and matrix of stakeholders including the VP UK Manufacturing and CHRO. They will create and lead a high-performance Learning and Development team responsible for the implementation of agreed strategic objectives, on time and on budget in a fast paced operational environment. The overriding goal of the Head of Learning & Development is to help Agratas meet its targets through an in-depth training and development programme. The role will also take the lead on partnerships with education providers and government agencies, helping Agratas secure funding and the facilities to train large numbers of workers, as well as working with external and internal resources to design fit for purpose training programmes. Key Responsibilities: Build effective, collaborative working relationships with relevant senior leadership representatives, Gigafactory leaders, HR teams and subject matter experts to understand and continually re-evaluate organisational learning and development needs to ensure they are aligned with business need and current regulatory and legislative requirements. Develop and oversee the delivery of an agreed learning and development strategy, in conjunction with the VP HR, UK Gigafactory, and VP Talent Management, Gigafactory Senior Leadership and other internal stakeholders, which meets the short, medium and long-term aims of the organisation. Project manage the development, design and creation of training materials from a "blank sheet" to deliver mandatory, leadership and developmental training. Lead and coach the Learning and Development team to ensure it is high-performing and value adding through effective recruitment, induction, training, development, performance management and leadership of all members of the team. Develop, implement and lead a far-reaching apprenticeship and early careers program to secure a continuous flow of talent into the Gigafactory to ensure we meet our growth plans. To facilitate this, partner with local and national education providers and stakeholders to develop a skills pipeline and secure suitable funding. Foster a culture of continuous improvement within the Learning & Development function to ensure processes and practices are continually reviewed and lessons learned lead to change and best practice. Maintain an internal and external focus, horizon scanning and networking to explore and identify the most effective and innovative training, learning and delivery initiatives and projects to ensure that Agratas is a sector-leader in respect of career and professional development. Build and create robust methods for tracking, reporting, evaluating and analysing performance of the Learning & Development function and the effectiveness of the programme it delivers. Person Specification: Significant prior experience working as a Senior Learning & Development Manager. Previous experience in an equivalent industry (manufacturing, FMCG, Automotive, Aerospace etc). Prior experience with apprenticeship, early careers and associated funding channels. Experience in project management, budgeting and vendor management. Practical experience with e-learning platforms and Learning Management Systems (LMS). Experience in change management. Excellent communication skills with the ability to communicate at all levels. Highly organised with the ability to prioritise and manage numerous projects with competing priorities. Strong stakeholder management and influencing skills Relevant HR qualification or L&D Certification (CIPD, CPLP, CPTD) or equivalent experience. At Agratas, we strongly believe that people are at their best when they feel supported and happy in their workplace. To that end we continue to cultivate a diverse workforce which protects the individuality of each employee. We therefore warmly welcome applicants from any race, gender, sexuality, and ability. Should you have a preference in how your suitability is assessed for this role or require any reasonable adjustments please let the Talent Acquisition team know.
AWS Team Lead, SaaS deployment, data architectures, Microservice, serverless development, APIs, IoT Our client is a small, world-class decarbonisation tech company. The AWS Cloud Team Leader will lead the growing cloud team and spearhead the development of secure & scalable, AWS hosted domestic energy management products to deliver home decarbonisation. The successful applicant will build a high performing team, fostering innovation and ensuring that they leverage the cloud securely & effectively to achieve business objectives. Working closely with other team leads, chief architect, product managers, and business stakeholders to ensure that software products meet the needs of their customers. The role is based in the Newbury, Berkshire office 2 days each week and 3 days at home. Your responsibilities: • Lead, manage and mentor a team of cloud engineers and developers • Design, build, and maintain secure, scalable, and reliable cloud infrastructure and applications • Develop Services & Application Programming Interfaces (APIs), in a Serverless and Server based cloud Internet of Things (IoT) environment • Work in close partnership with product management ensuring delivery of business goals • Automate cloud operations and processes to improve efficiency and reduce costs • Collaborate with other teams (e.g., DevOps) to ensure successful cloud adoption • Help the company achieve the goal of adopting test-driven development Essential experience to include: • Degree in software engineering related subject or equivalent experience • Proven experience in design and delivery of AWS based SaaS deployments • Large-scale data architectures • Microservice and Serverless development • Web UI & App. • Believes in agile software development and has used it effectively • Extensive hands-on development experience, with working knowledge of Java, Python, JavaScript, OOD and Functional Programming concepts. • Strong problem-solving and analytical skills. • Excellent communication (written and oral) as well as interpersonal and teamwork skills. • Ability to coach, develop and mentor a team • Effective leadership and team management skills Desirable skills: • AWS Certified Solutions Architect (Pro) • Experience of IoT development, deployment and fleet management • Knowledge of the UK energy sector Stunning career move with an industry leader in decarbonisation, Cleantech!
Apr 18, 2024
Full time
AWS Team Lead, SaaS deployment, data architectures, Microservice, serverless development, APIs, IoT Our client is a small, world-class decarbonisation tech company. The AWS Cloud Team Leader will lead the growing cloud team and spearhead the development of secure & scalable, AWS hosted domestic energy management products to deliver home decarbonisation. The successful applicant will build a high performing team, fostering innovation and ensuring that they leverage the cloud securely & effectively to achieve business objectives. Working closely with other team leads, chief architect, product managers, and business stakeholders to ensure that software products meet the needs of their customers. The role is based in the Newbury, Berkshire office 2 days each week and 3 days at home. Your responsibilities: • Lead, manage and mentor a team of cloud engineers and developers • Design, build, and maintain secure, scalable, and reliable cloud infrastructure and applications • Develop Services & Application Programming Interfaces (APIs), in a Serverless and Server based cloud Internet of Things (IoT) environment • Work in close partnership with product management ensuring delivery of business goals • Automate cloud operations and processes to improve efficiency and reduce costs • Collaborate with other teams (e.g., DevOps) to ensure successful cloud adoption • Help the company achieve the goal of adopting test-driven development Essential experience to include: • Degree in software engineering related subject or equivalent experience • Proven experience in design and delivery of AWS based SaaS deployments • Large-scale data architectures • Microservice and Serverless development • Web UI & App. • Believes in agile software development and has used it effectively • Extensive hands-on development experience, with working knowledge of Java, Python, JavaScript, OOD and Functional Programming concepts. • Strong problem-solving and analytical skills. • Excellent communication (written and oral) as well as interpersonal and teamwork skills. • Ability to coach, develop and mentor a team • Effective leadership and team management skills Desirable skills: • AWS Certified Solutions Architect (Pro) • Experience of IoT development, deployment and fleet management • Knowledge of the UK energy sector Stunning career move with an industry leader in decarbonisation, Cleantech!
Senior Product Manager Are you ready to make a meaningful impact in the world of technical product management? Consult Energy is working with a dynamic company at the forefront of decarbonisation and energy transition, who are looking for a Senior Product Manager to own a suite of products and contribute to the long-term development strategy of the business. About the Role: As a Senior Product Manager, you'll be at the forefront of driving change. You'll lead the development and execution of product/service strategies aligning with the company s mission, and collaborate with cross-functional teams, championing your product/service portfolio, and be part of an exciting journey to transform energy usage in the UK. Key Responsibilities: Own the product/service lifecycle from concept to retirement. Manage risks and ensure effective service operations. Communicate progress and collaborate with stakeholders. Stay ahead of industry trends to meet evolving needs. Skills and Experience: Senior experience in lifecycle management/product management in a service delivery environment. Background in a telco, energy or utilities environment. Strong problem-solving and customer-centric mindset. Leadership abilities in navigating ambiguity and change. Ability to translate technical information to a variety of audiences. Excellent communication and stakeholder management skills. Location: London (hybrid working) Salary: £80,000 - £95,000 + benefits package Ready to apply? Send your CV over to Lily at Consult Energy for consideration. Any questions feel free to reach out!
Apr 18, 2024
Full time
Senior Product Manager Are you ready to make a meaningful impact in the world of technical product management? Consult Energy is working with a dynamic company at the forefront of decarbonisation and energy transition, who are looking for a Senior Product Manager to own a suite of products and contribute to the long-term development strategy of the business. About the Role: As a Senior Product Manager, you'll be at the forefront of driving change. You'll lead the development and execution of product/service strategies aligning with the company s mission, and collaborate with cross-functional teams, championing your product/service portfolio, and be part of an exciting journey to transform energy usage in the UK. Key Responsibilities: Own the product/service lifecycle from concept to retirement. Manage risks and ensure effective service operations. Communicate progress and collaborate with stakeholders. Stay ahead of industry trends to meet evolving needs. Skills and Experience: Senior experience in lifecycle management/product management in a service delivery environment. Background in a telco, energy or utilities environment. Strong problem-solving and customer-centric mindset. Leadership abilities in navigating ambiguity and change. Ability to translate technical information to a variety of audiences. Excellent communication and stakeholder management skills. Location: London (hybrid working) Salary: £80,000 - £95,000 + benefits package Ready to apply? Send your CV over to Lily at Consult Energy for consideration. Any questions feel free to reach out!
An exciting opportunity has arisen for a Project Manager Team Leader to join this growing company who are based in Wallingford. This position will work closely alongside the Managing Director to strategically drive the company's growth initiatives. Job Type: Permanent position Location: Wallingford, office based Salary: 35,000 - 40,000 (depending on experience) Working Hours: Monday - Friday, 9AM - 5.30PM The Project Manager Team Leader will administer and manage the delivery of services through the complete event project management life cycle from the end of the sales process to post-event reporting. In addition to office work, you will occasionally need to conduct site visits and attend client meetings. You will also provide support to onsite delivery teams when necessary. As the Project Manager Team Leader, you will be responsible for: Leading and developing a team of people to deliver exceptional Professional Services through effective operational service management. Establish an energetic and customer-centric culture of continuous improvement within the Project Management team. Develop and implement operational and personnel development plans within your team to enhance our service. Proactively identify and resolve issues and challenges, as far as possible ahead of time to avoid impact to customers and delivery times. Establish close working relationships with the wider professional services team as well as development, sales, support and finance teams to ensure all aspects of our projects are well managed and delivered in line with customer expectations. Working with the Operations Director, understand and contribute to the Professional Services ratio within the business model and support in forecasting and driving revenue recognition. Report weekly/monthly on the activities of the Professional Services team and the wider Customer Experience. Manage a team ensuring that suitably qualified staff are effectively and efficiently scheduled to cover all projects. Delivering responsive implementations of our products in a timely manner. Manage and continually improve customer satisfaction measures, reporting processes and systems; based on regular customer surveys and post-case questionnaires. Set agreed installation satisfaction targets within the team and with other departments. Regularly attend Account Meetings, User Groups and other customer-facing events across the UK as required. Drive the Professional Services standard across the business and specifically inspire and develop the Project Management team to embed a culture of continuous improvement. Establish clear performance indicators which are implemented, regularly monitored, continually improved and reported to the management team. The successful candidate will have the following related skills / experience: Proven experience in project management and business growth strategies. Excellent leadership and team management skills. Strong analytical and data-driven decision-making abilities. Effective communication and interpersonal skills. Strategic thinking and the ability to work collaboratively. Experience of meeting goals and objectives, committed to driving results both individually and as part of a team. Remain approachable, calm and clear when under pressure. Excellent organisational skills, pay meticulous attention to detail and be able to organise and influence others in similar ways to manage the entire process. Proven ability to effectively prioritise and resolve complex client concerns and issues both individually and for and on behalf of a team. Excellent, effective and clear written and oral communication skills with customers, partners and colleagues A high level of interpersonal savvy with the ability to build relationships and obtain results from people at all level of a business. An appreciation and empathy for non-technical customers in a fast paced, consumer- facing environment. Strong team player able to work both hands on and hands off to help develop staff at all levels as necessary.
Apr 18, 2024
Full time
An exciting opportunity has arisen for a Project Manager Team Leader to join this growing company who are based in Wallingford. This position will work closely alongside the Managing Director to strategically drive the company's growth initiatives. Job Type: Permanent position Location: Wallingford, office based Salary: 35,000 - 40,000 (depending on experience) Working Hours: Monday - Friday, 9AM - 5.30PM The Project Manager Team Leader will administer and manage the delivery of services through the complete event project management life cycle from the end of the sales process to post-event reporting. In addition to office work, you will occasionally need to conduct site visits and attend client meetings. You will also provide support to onsite delivery teams when necessary. As the Project Manager Team Leader, you will be responsible for: Leading and developing a team of people to deliver exceptional Professional Services through effective operational service management. Establish an energetic and customer-centric culture of continuous improvement within the Project Management team. Develop and implement operational and personnel development plans within your team to enhance our service. Proactively identify and resolve issues and challenges, as far as possible ahead of time to avoid impact to customers and delivery times. Establish close working relationships with the wider professional services team as well as development, sales, support and finance teams to ensure all aspects of our projects are well managed and delivered in line with customer expectations. Working with the Operations Director, understand and contribute to the Professional Services ratio within the business model and support in forecasting and driving revenue recognition. Report weekly/monthly on the activities of the Professional Services team and the wider Customer Experience. Manage a team ensuring that suitably qualified staff are effectively and efficiently scheduled to cover all projects. Delivering responsive implementations of our products in a timely manner. Manage and continually improve customer satisfaction measures, reporting processes and systems; based on regular customer surveys and post-case questionnaires. Set agreed installation satisfaction targets within the team and with other departments. Regularly attend Account Meetings, User Groups and other customer-facing events across the UK as required. Drive the Professional Services standard across the business and specifically inspire and develop the Project Management team to embed a culture of continuous improvement. Establish clear performance indicators which are implemented, regularly monitored, continually improved and reported to the management team. The successful candidate will have the following related skills / experience: Proven experience in project management and business growth strategies. Excellent leadership and team management skills. Strong analytical and data-driven decision-making abilities. Effective communication and interpersonal skills. Strategic thinking and the ability to work collaboratively. Experience of meeting goals and objectives, committed to driving results both individually and as part of a team. Remain approachable, calm and clear when under pressure. Excellent organisational skills, pay meticulous attention to detail and be able to organise and influence others in similar ways to manage the entire process. Proven ability to effectively prioritise and resolve complex client concerns and issues both individually and for and on behalf of a team. Excellent, effective and clear written and oral communication skills with customers, partners and colleagues A high level of interpersonal savvy with the ability to build relationships and obtain results from people at all level of a business. An appreciation and empathy for non-technical customers in a fast paced, consumer- facing environment. Strong team player able to work both hands on and hands off to help develop staff at all levels as necessary.
We are currently recruiting for a Senior Project Coordinator to join the IT Management Team in a public sector organisation to support in the planning, implementation, and completion of varied projects. This is a permanent position which offers hybrid working.Your CompanyA Government organisation that works in partnership with several areas including operations to deliver efficiency and effectiveness, improving services and resilience at a reduced cost. The Projects team embark on varied exciting projects to improve the proficiency and productivity across the organisation with its main headquarters being based in Eastleigh.Your RoleYou will work as part of the IT Management team reporting into the Business Operations Manager. You will help support and provide clarity to key projects across the business, alongside working with internal stakeholders to ensure all aspects of the projects are identified. You will be looking to implement IT training systems and implement IT Service Management tools.Daily duties and responsibilities include collecting, comparing, and evaluating project data allowing a thorough review of project performance; You will also provide guidance on the planning process throughout the lifecycle of the projects, and mentor/lead a junior Project Manager to support on this.This position requires an individual that has the ability to successfully implement processes and systems, build relationships with internal stakeholders and bring together the IT team, as well as suggest improvements to current IT Service tools.What you'll need to succeedYou will demonstrate knowledge and experience of the following: Change Management experience Successfully implemented systems and processes Roughly 2-3 years experience within the projects and change field Experience acting as a lead or mentor for more junior members of staff Experience of managing and co-ordinating projects within a formal project management framework (i.e. PRINCE 2) Stakeholder engagement experience Analytical skills with excellent attention to detail, ability to meet deadlines, prioritise work and multi-task Benefits Salary £39,189- £40,221 29 days leave - 32 after 5 years Flexible working options Career development- investment into courses and development programme including options of gaining professional qualifications Free onsite parking Employee support networks And more What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call/email Sophia Redpath now. Email: this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Apr 18, 2024
Full time
We are currently recruiting for a Senior Project Coordinator to join the IT Management Team in a public sector organisation to support in the planning, implementation, and completion of varied projects. This is a permanent position which offers hybrid working.Your CompanyA Government organisation that works in partnership with several areas including operations to deliver efficiency and effectiveness, improving services and resilience at a reduced cost. The Projects team embark on varied exciting projects to improve the proficiency and productivity across the organisation with its main headquarters being based in Eastleigh.Your RoleYou will work as part of the IT Management team reporting into the Business Operations Manager. You will help support and provide clarity to key projects across the business, alongside working with internal stakeholders to ensure all aspects of the projects are identified. You will be looking to implement IT training systems and implement IT Service Management tools.Daily duties and responsibilities include collecting, comparing, and evaluating project data allowing a thorough review of project performance; You will also provide guidance on the planning process throughout the lifecycle of the projects, and mentor/lead a junior Project Manager to support on this.This position requires an individual that has the ability to successfully implement processes and systems, build relationships with internal stakeholders and bring together the IT team, as well as suggest improvements to current IT Service tools.What you'll need to succeedYou will demonstrate knowledge and experience of the following: Change Management experience Successfully implemented systems and processes Roughly 2-3 years experience within the projects and change field Experience acting as a lead or mentor for more junior members of staff Experience of managing and co-ordinating projects within a formal project management framework (i.e. PRINCE 2) Stakeholder engagement experience Analytical skills with excellent attention to detail, ability to meet deadlines, prioritise work and multi-task Benefits Salary £39,189- £40,221 29 days leave - 32 after 5 years Flexible working options Career development- investment into courses and development programme including options of gaining professional qualifications Free onsite parking Employee support networks And more What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call/email Sophia Redpath now. Email: this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Working on behalf of a Local Authority, Aatom Recruitment has a new opportunity for an Energy Capital Project Manager on a 3 months contract with a possibility of further extension. Main purpose of the role: The Energy Capital Projects Manager leads the delivery of the client's major capital energy projects, including decentralised energy, renewables and energy efficiency measures, from procurement and planning to construction and delivery. They manage a team of project managers and oversee external consultants. Main responsibilities: Leading on the client's decentralised energy work, including identifying heat network opportunities, developing strategies and new projects. Overseeing the development of other projects to reduce energy consumption, costs and carbon emissions in both domestic and non-domestic buildings and in the wider public realm. Overseeing the effective project management of projects delivered by the team and external consultants, through all stages from conception to implementation and monitoring, ensuring that the project is delivered to time, budget and quality and in line with client policies Keeping up-to-date with developments in the energy sphere, including new technologies, legislation, regulations and funding streams. Representing the Energy Services team at a wide range of forums, including attendance at committees and public meetings. Representing the client in meetings with residents, consultants and other parties and ensuring any action points agreed are delivered. Deputising for the Head of Energy Services as required. Managing the Energy Capital Projects team in a fair, inclusive and ethical way. Requirements: Degree in construction, engineering or energy-related field, or substantial proven experience in a similar role. Professional qualification in project management Experience of managing a team of project managers and consultants and overseeing their work, including carrying out recruitment, inductions and appraisals, supporting career and personal development, and managing staff workloads Project management experience through all stages from conception through to implementation and handover to operations, preferably in the public sector. If this sounds good to you, please apply for immediate contact or call Inesa directly.
Apr 18, 2024
Contractor
Working on behalf of a Local Authority, Aatom Recruitment has a new opportunity for an Energy Capital Project Manager on a 3 months contract with a possibility of further extension. Main purpose of the role: The Energy Capital Projects Manager leads the delivery of the client's major capital energy projects, including decentralised energy, renewables and energy efficiency measures, from procurement and planning to construction and delivery. They manage a team of project managers and oversee external consultants. Main responsibilities: Leading on the client's decentralised energy work, including identifying heat network opportunities, developing strategies and new projects. Overseeing the development of other projects to reduce energy consumption, costs and carbon emissions in both domestic and non-domestic buildings and in the wider public realm. Overseeing the effective project management of projects delivered by the team and external consultants, through all stages from conception to implementation and monitoring, ensuring that the project is delivered to time, budget and quality and in line with client policies Keeping up-to-date with developments in the energy sphere, including new technologies, legislation, regulations and funding streams. Representing the Energy Services team at a wide range of forums, including attendance at committees and public meetings. Representing the client in meetings with residents, consultants and other parties and ensuring any action points agreed are delivered. Deputising for the Head of Energy Services as required. Managing the Energy Capital Projects team in a fair, inclusive and ethical way. Requirements: Degree in construction, engineering or energy-related field, or substantial proven experience in a similar role. Professional qualification in project management Experience of managing a team of project managers and consultants and overseeing their work, including carrying out recruitment, inductions and appraisals, supporting career and personal development, and managing staff workloads Project management experience through all stages from conception through to implementation and handover to operations, preferably in the public sector. If this sounds good to you, please apply for immediate contact or call Inesa directly.
Location : Ringwood Salary: £ doe Benefits: 26 days holiday, hybrid working, pension Auto Enrolment (employer 6%, employee 2%), optional cash plan and flexed holiday, Free parking, great social team environment Hours : Monday - Friday 8.30am - 5pm (1 hour lunch); Hybrid working 2 days in office 3 days at home (Office days are Weds and Thurs) PLEASE NOTE, IDEALLY YOU NEED TO DRIVE FOR THIS ROLE DUE TO MAYBE VISITING OTHER LOCATIONS Aspire Jobs are delighted to be working with this well-established Group of companies with their Head Office in Ringwood, who are now looking for an experienced Team Manager to join their team. The Team Manager role would suit someone with previous Insurance, Financial Services, Wealth Management, Pensions or Accountancy Management experience-basically any professional services industry that is regulated and where you have to deal with a lot of compliance. You will have previous staff management experience as you will be managing a busy claim's department's daily and monthly activity, ensuring that a smooth running of the claims department to ensure the best level of service to their clients. The successful Team Manager will: Have previous staff management experience Have worked in a mgmt role within a Professional services company Have an understanding of working in a regulatory/compliance industry Have excellent communication skills both verbally, written and face to face Have good IT skills inc MS Office Be used to working as part of a Senior team Job Responsibilities C LAIMS To ensure that claims service levels are implemented and maintained to a high level, ensuring that team achieves results whereby at least 90% of clients are satisfied with the level of service provided To ensure that full claims representation are actively managed to ensure the best service are obtained for the needs of the client and suppliers throughout the team To ensure the team timely and accurately report to Insurers To deliver the claims delegated authority service levels and adherence to authority levels are obtained for both the client and the supplier To ensure that telephone response times are maintained in accordance with specified parameters within the team To ensure the team appropriately and fully communicate to the clients, suppliers and third parties are completed in a timely manner, with accuracy in order to conclude a claim in a timely manner To ensure all third party complaints are sent to the relevant suppliers / third party in a timely manner To ensure that all staff complaints are dealt with within 1 working day in accordance with FCA requirements, or if unresolved/unsatisfied such complaints are passed to compliance manager immediately Ensure that all clients are appropriately informed of all matters relating to their insurance claim in a timely manner and in accordance with FCA guidelines, accurately presenting recommendations and options to clients. CUSTOMER SERVICES To ensure that customer service levels provided by the team are implemented and maintained to a high level, ensuring that the team achieves results whereby at least 90% of clients are satisfied with the level of service provided To ensure that there are no more than 1% complaints per month for the department To ensure that telephone response times are maintained in accordance with specified parameters amongst the team To ensure that all complaints are dealt with within 1 working day in accordance with FCA requirements, or if unresolved/unsatisfied such complaints are passed to compliance manager immediately To liaise and build relationships with insurers, assessors and adjusters to ensure the best level of service and support is provided to your team and clients MANAGEMENT & LEADERSHIP To oversee all day to day activity in the team including day to day employee issues, keeping communication fluid using both upward and downward communication To ensure that all directions from the Operations Director are implemented across the office To conduct and administer (at least) half-yearly performance reviews and ensure that performance and development objectives are met within agreed timeframes To attend and represent the department in monthly team manager meetings and where appropriate, Board meetings To develop and maintain close working relationships within the department, management team and third parties To ensure fluid communication is maintained with the Operations Director, including but not limited to, staffing issues and established targets Ensure that appropriate staffing levels and cover are maintained at all times Ensure timekeeping, absence and appointments are managed and recorded in accordance with company procedures To report to the Operations Director bi-weekly on the financial status of the team in terms of sales figures and forecasting
Apr 17, 2024
Full time
Location : Ringwood Salary: £ doe Benefits: 26 days holiday, hybrid working, pension Auto Enrolment (employer 6%, employee 2%), optional cash plan and flexed holiday, Free parking, great social team environment Hours : Monday - Friday 8.30am - 5pm (1 hour lunch); Hybrid working 2 days in office 3 days at home (Office days are Weds and Thurs) PLEASE NOTE, IDEALLY YOU NEED TO DRIVE FOR THIS ROLE DUE TO MAYBE VISITING OTHER LOCATIONS Aspire Jobs are delighted to be working with this well-established Group of companies with their Head Office in Ringwood, who are now looking for an experienced Team Manager to join their team. The Team Manager role would suit someone with previous Insurance, Financial Services, Wealth Management, Pensions or Accountancy Management experience-basically any professional services industry that is regulated and where you have to deal with a lot of compliance. You will have previous staff management experience as you will be managing a busy claim's department's daily and monthly activity, ensuring that a smooth running of the claims department to ensure the best level of service to their clients. The successful Team Manager will: Have previous staff management experience Have worked in a mgmt role within a Professional services company Have an understanding of working in a regulatory/compliance industry Have excellent communication skills both verbally, written and face to face Have good IT skills inc MS Office Be used to working as part of a Senior team Job Responsibilities C LAIMS To ensure that claims service levels are implemented and maintained to a high level, ensuring that team achieves results whereby at least 90% of clients are satisfied with the level of service provided To ensure that full claims representation are actively managed to ensure the best service are obtained for the needs of the client and suppliers throughout the team To ensure the team timely and accurately report to Insurers To deliver the claims delegated authority service levels and adherence to authority levels are obtained for both the client and the supplier To ensure that telephone response times are maintained in accordance with specified parameters within the team To ensure the team appropriately and fully communicate to the clients, suppliers and third parties are completed in a timely manner, with accuracy in order to conclude a claim in a timely manner To ensure all third party complaints are sent to the relevant suppliers / third party in a timely manner To ensure that all staff complaints are dealt with within 1 working day in accordance with FCA requirements, or if unresolved/unsatisfied such complaints are passed to compliance manager immediately Ensure that all clients are appropriately informed of all matters relating to their insurance claim in a timely manner and in accordance with FCA guidelines, accurately presenting recommendations and options to clients. CUSTOMER SERVICES To ensure that customer service levels provided by the team are implemented and maintained to a high level, ensuring that the team achieves results whereby at least 90% of clients are satisfied with the level of service provided To ensure that there are no more than 1% complaints per month for the department To ensure that telephone response times are maintained in accordance with specified parameters amongst the team To ensure that all complaints are dealt with within 1 working day in accordance with FCA requirements, or if unresolved/unsatisfied such complaints are passed to compliance manager immediately To liaise and build relationships with insurers, assessors and adjusters to ensure the best level of service and support is provided to your team and clients MANAGEMENT & LEADERSHIP To oversee all day to day activity in the team including day to day employee issues, keeping communication fluid using both upward and downward communication To ensure that all directions from the Operations Director are implemented across the office To conduct and administer (at least) half-yearly performance reviews and ensure that performance and development objectives are met within agreed timeframes To attend and represent the department in monthly team manager meetings and where appropriate, Board meetings To develop and maintain close working relationships within the department, management team and third parties To ensure fluid communication is maintained with the Operations Director, including but not limited to, staffing issues and established targets Ensure that appropriate staffing levels and cover are maintained at all times Ensure timekeeping, absence and appointments are managed and recorded in accordance with company procedures To report to the Operations Director bi-weekly on the financial status of the team in terms of sales figures and forecasting
Tennex Recruitment Solutions
Gateshead, Tyne And Wear
IT Operations Manager My partner are at the forefront of technological innovation, providing cutting-edge solutions to our clients. They are expanding and need a Operations Manager with a focus on managed services, IT infrastructure, VOIP, and telephony, we pride ourselves on delivering top-notch services that exceed expectations. The ideal candidate would have come from an MSP background, doesn't necescarily need to be hands on, but have some IT understanding as people management is essential. As an Operations Manager, you'll be instrumental in overseeing our day-to-day operations. Your responsibilities will include: Managing and mentoring our dedicated team of professionals of up to 15 people, fostering a collaborative and high-performing work environment. Utilising your IT knowledge to ensure smooth operations and troubleshooting any technical issues that may arise Overseeing the implementation and maintenance of IT infrastructure to support our company's growth and innovation. Leveraging your expertise in VOIP and telephony to optimize our communication systems and enhance client experiences. (Bonus) What We're Looking For: Previous experience in a similar role within the managed service provider sector is essential. Monitor service performance metrics and key performance indicators (KPIs) and take proactive measures to address any issues. Strong people management skills with the ability to motivate and develop teams. Understanding of IT infrastructure, networking, cloud computing, VOIP, and telephony systems. Excellent communication and problem-solving skills. A proactive and strategic mindset with the ability to drive results. Excellent communication, negotiation, and presentation skills. Perks: The salary for this position is ranging from £45k-£60k per annum. Generous holidays and 1+ days extra per year. Join a dynamic and collaborative team passionate about technology. Opportunity for professional growth and development. Flexible working arrangements - 3-4 days office-based, 1-2 days remote in their Gateshead office. Discounts and savings hub along with a Healthcare cash plan Death in Service Cycle to work scheme Employee Assistance Programme If you are based within a 45 minute commute or would consider coming onsite 3-4 days a week and the above matches your skills. Apply to this advert or email Kelvin.Cheng AT Tennex.uk
Apr 17, 2024
Full time
IT Operations Manager My partner are at the forefront of technological innovation, providing cutting-edge solutions to our clients. They are expanding and need a Operations Manager with a focus on managed services, IT infrastructure, VOIP, and telephony, we pride ourselves on delivering top-notch services that exceed expectations. The ideal candidate would have come from an MSP background, doesn't necescarily need to be hands on, but have some IT understanding as people management is essential. As an Operations Manager, you'll be instrumental in overseeing our day-to-day operations. Your responsibilities will include: Managing and mentoring our dedicated team of professionals of up to 15 people, fostering a collaborative and high-performing work environment. Utilising your IT knowledge to ensure smooth operations and troubleshooting any technical issues that may arise Overseeing the implementation and maintenance of IT infrastructure to support our company's growth and innovation. Leveraging your expertise in VOIP and telephony to optimize our communication systems and enhance client experiences. (Bonus) What We're Looking For: Previous experience in a similar role within the managed service provider sector is essential. Monitor service performance metrics and key performance indicators (KPIs) and take proactive measures to address any issues. Strong people management skills with the ability to motivate and develop teams. Understanding of IT infrastructure, networking, cloud computing, VOIP, and telephony systems. Excellent communication and problem-solving skills. A proactive and strategic mindset with the ability to drive results. Excellent communication, negotiation, and presentation skills. Perks: The salary for this position is ranging from £45k-£60k per annum. Generous holidays and 1+ days extra per year. Join a dynamic and collaborative team passionate about technology. Opportunity for professional growth and development. Flexible working arrangements - 3-4 days office-based, 1-2 days remote in their Gateshead office. Discounts and savings hub along with a Healthcare cash plan Death in Service Cycle to work scheme Employee Assistance Programme If you are based within a 45 minute commute or would consider coming onsite 3-4 days a week and the above matches your skills. Apply to this advert or email Kelvin.Cheng AT Tennex.uk
Billing ManagerJoin the Access Family and see how we make software ideas become a reality!Our core value of Love Work, Love Life, Be You' has been central to our success and so we're looking for people to join us who share our passion for making things better every day and help us continue to grow. We are the number one UK headquartered software provider in the UK and are forecasted to grow to a global population of over 12,000 employees by 2026. What are we all about?At Access, we love software and how technology never stays the same. It's this obsession that drives us to work closely across sectors to understand the business needs of our customers - from the Hospitality sector, to Manufacturing industry, to Not for Profit's to Construction, and many more. We're passionate about helping our customers stay one step ahead of the challenges facing their industry and business, currently helping over 60,000 customers to have the freedom to do more. About you:We are seeking a dynamic and experienced Billing Manager to join our team. The Billing Manager will be responsible for overseeing all aspects of the billing operations, managing the team of Billing Specialists, and ensuring that timely and accurate invoices are issued to our customers.Day-to-day, you will:• Manage the billing process from start to finish ensuring the timeliness and accuracy of invoices.• Manage a team of Billing Specialists providing guidance, training, and support as needed.• Support the Head of Billing with any ad hoc tasks or projects.• Review and analyse billing data to identify trends, discrepancies, and areas for improvement.• Collaborate with stakeholders to share best practices and in order to ensure that we maintain a positive customer experience for our customers• Help with driving automation to ensure we get things right first time for our customers.Your skills and experiences might also include: • Prior experience working in a high growth business.• Prior experience managing a team.• Strong understanding of billing processes, systems, and software.• Exceptional communication and interpersonal skills, with the ability to interact effectively with internal and external stakeholders at all levels.• Ability to adapt to change and challenge the status quo.What does Access offer you?We are a growing software company, and we deliver on what we say we do! We take the development of our people very seriously and we will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference.On top of a competitive salary, our standard 25 days holiday (which goes up the longer you're with us), and a matched pension scheme you'll also be able to choose from a range of benefits to suit you. We pride ourselves on being an organisation that gives back so you'll also have a charity day you can take to support something that matters to you. At Access we're all about helping everyone Love Work and Love Life. Why? Because we believe people can only be their best when they can be themselves. So, if you are excited about this role, but your past experience doesn't match perfectly, we'd still love to hear from you. You might just be who we are looking for. We love the fact that we're all different. We believe by having more diverse perspectives at work improves how we run our business, helps us to better support our customers, and when you think about it, it's just more fun!What's holding you back? Come and be part of our Amazing Access Family! Love Work. Love Life. Be You.
Apr 17, 2024
Full time
Billing ManagerJoin the Access Family and see how we make software ideas become a reality!Our core value of Love Work, Love Life, Be You' has been central to our success and so we're looking for people to join us who share our passion for making things better every day and help us continue to grow. We are the number one UK headquartered software provider in the UK and are forecasted to grow to a global population of over 12,000 employees by 2026. What are we all about?At Access, we love software and how technology never stays the same. It's this obsession that drives us to work closely across sectors to understand the business needs of our customers - from the Hospitality sector, to Manufacturing industry, to Not for Profit's to Construction, and many more. We're passionate about helping our customers stay one step ahead of the challenges facing their industry and business, currently helping over 60,000 customers to have the freedom to do more. About you:We are seeking a dynamic and experienced Billing Manager to join our team. The Billing Manager will be responsible for overseeing all aspects of the billing operations, managing the team of Billing Specialists, and ensuring that timely and accurate invoices are issued to our customers.Day-to-day, you will:• Manage the billing process from start to finish ensuring the timeliness and accuracy of invoices.• Manage a team of Billing Specialists providing guidance, training, and support as needed.• Support the Head of Billing with any ad hoc tasks or projects.• Review and analyse billing data to identify trends, discrepancies, and areas for improvement.• Collaborate with stakeholders to share best practices and in order to ensure that we maintain a positive customer experience for our customers• Help with driving automation to ensure we get things right first time for our customers.Your skills and experiences might also include: • Prior experience working in a high growth business.• Prior experience managing a team.• Strong understanding of billing processes, systems, and software.• Exceptional communication and interpersonal skills, with the ability to interact effectively with internal and external stakeholders at all levels.• Ability to adapt to change and challenge the status quo.What does Access offer you?We are a growing software company, and we deliver on what we say we do! We take the development of our people very seriously and we will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference.On top of a competitive salary, our standard 25 days holiday (which goes up the longer you're with us), and a matched pension scheme you'll also be able to choose from a range of benefits to suit you. We pride ourselves on being an organisation that gives back so you'll also have a charity day you can take to support something that matters to you. At Access we're all about helping everyone Love Work and Love Life. Why? Because we believe people can only be their best when they can be themselves. So, if you are excited about this role, but your past experience doesn't match perfectly, we'd still love to hear from you. You might just be who we are looking for. We love the fact that we're all different. We believe by having more diverse perspectives at work improves how we run our business, helps us to better support our customers, and when you think about it, it's just more fun!What's holding you back? Come and be part of our Amazing Access Family! Love Work. Love Life. Be You.