Reigate and Banstead Borough Council
Reigate & Banstead Borough Council, Castlefield Road, Reigate, UK
Can you help us improve the services delivered to our residents and customers? Do you have software development skills, technical ICT experience and enjoy variety? Reigate and Banstead Borough Council are seeking someone to join them as a Systems Support Analyst and it could be the position you are looking for.
Joining the small and friendly Business Improvement Team in ICT, you will help deliver the Council’s ICT and Digital Strategy. You will be able to demonstrate that you are an innovative, supportive, positive and flexible person whilst working on wide variety of interesting business change and application projects.
You will be using your knowledge and experience of CRM, API’s, SQL and SQL Server, ETL software, automation, ftp, DOS scripting, webservices and PowerBI. This could be:
with the Granicus govService CRM platform, creating self-service online forms and processes for our residents and customers, or generating efficiencies and business value for our internal service unit colleagues
integrating diverse back office systems using API’s and webservices
creating and managing existing SQL databases
writing and maintaining PowerBI reports
supporting legacy batch work using scheduled tasks, ftp and DOS scripting tools
working with third party software suppliers on upgrade and migration projects
troubleshoot third line support calls
You will be a self-starter and have excellent analytical and problem-solving skills along with strong organisational and interpersonal skills.
Staff Benefits
In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits.
We provide you with generous annual leave, flexible working and contribute 15% towards the LGPS pension scheme. You will also have access to a range of discounts including local and high street stores, salary sacrifice schemes including a cycle lease scheme, and discounted ‘Better’ leisure centre membership.
Additional Information
For an informal discussion about the role, please contact: Kenton Reader, Business Improvement Team Leader on Tel: 01737 276764.
We are proud to be an equal opportunities employer, supporting the guaranteed interview scheme for disabled and ex-armed forces candidates, who meet the essential criteria for the role.
Closing Date: 16 October 2023
Values and Behaviours
Our great working environment and the values and behaviours of every individual and team in the Council, help to evolve the culture of our organisation to become more commercial, innovative and embracing of change. Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.
Oct 04, 2023
Full time
Can you help us improve the services delivered to our residents and customers? Do you have software development skills, technical ICT experience and enjoy variety? Reigate and Banstead Borough Council are seeking someone to join them as a Systems Support Analyst and it could be the position you are looking for.
Joining the small and friendly Business Improvement Team in ICT, you will help deliver the Council’s ICT and Digital Strategy. You will be able to demonstrate that you are an innovative, supportive, positive and flexible person whilst working on wide variety of interesting business change and application projects.
You will be using your knowledge and experience of CRM, API’s, SQL and SQL Server, ETL software, automation, ftp, DOS scripting, webservices and PowerBI. This could be:
with the Granicus govService CRM platform, creating self-service online forms and processes for our residents and customers, or generating efficiencies and business value for our internal service unit colleagues
integrating diverse back office systems using API’s and webservices
creating and managing existing SQL databases
writing and maintaining PowerBI reports
supporting legacy batch work using scheduled tasks, ftp and DOS scripting tools
working with third party software suppliers on upgrade and migration projects
troubleshoot third line support calls
You will be a self-starter and have excellent analytical and problem-solving skills along with strong organisational and interpersonal skills.
Staff Benefits
In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits.
We provide you with generous annual leave, flexible working and contribute 15% towards the LGPS pension scheme. You will also have access to a range of discounts including local and high street stores, salary sacrifice schemes including a cycle lease scheme, and discounted ‘Better’ leisure centre membership.
Additional Information
For an informal discussion about the role, please contact: Kenton Reader, Business Improvement Team Leader on Tel: 01737 276764.
We are proud to be an equal opportunities employer, supporting the guaranteed interview scheme for disabled and ex-armed forces candidates, who meet the essential criteria for the role.
Closing Date: 16 October 2023
Values and Behaviours
Our great working environment and the values and behaviours of every individual and team in the Council, help to evolve the culture of our organisation to become more commercial, innovative and embracing of change. Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.
Repton School
Repton School, Willington Road, Repton, Derby, UK
Are you passionate about data and providing high quality information to further the aims of a charitable organisation in the field of education? The Repton Foundation provides truly life-changing bursary places to children who have the potential, but lack the financial means, to access a world class education at a leading co-educational independent day and boarding school.
With an ambitious development plan to see the school through to its 470th anniversary in 2027 and beyond, Repton School is looking for an experienced, data-savvy and tenacious Database and Research Lead to join the team. Quality of data is critical to the success of fundraising and wider engagement activities, and this role is therefore fundamental in supporting the Repton Foundation and the Old Reptonian (OR) Alumni Society.
Please submit your application online by Tuesday 31st October 2023.
Should you wish to complete an offline application form, or should you have any questions, please do not hesitate to contact a member of the HR team via HR@repton.org.uk
Should you wish to be considered for this role, and would like an informal conversation about the position, please send your CV to the hiring manager Juliet Wolfe via jwolfe@repton.org.uk or request a call to discuss the role requirements.
Main Responsibilities
Database Management – manage, maintain and operate the Old Reptonian and Repton Foundation database. Ensure that the database is developed, updated and run according to current data security protocols. Ensure that back-up and recovery processes are fit for purpose. Establish ‘query/report request’ protocols.
Data Quality Assurance – work through the School’s electronic and hard copy records to ensure that data held is accurate, relevant, up to date and lawful.
Database Enhancement – work with software developers/providers to ensure the database is fit for purpose, accurate, accessible and secure. Liaise with developers on an ongoing basis to design, commission, install and implement new features, integrations and apps – or customise existing – and troubleshoot and solve issues.
Data Importing – ensure that annual bulk data imports (of Upper Sixth records) are processed accurately and in a timely manner.
Capacity Planning – analyse database usage patterns/trends to identify resource and upgrade requirements. Make recommendations as appropriate.
Database User Management – establish the needs and training requirements of end-users. Manage and monitor appropriate permissions and access levels and ensure data security and integrity. Provide ongoing training and support to approved users, where required.
Research – support the Development Director and Alumni Relations Manager in identifying donor prospects, mentors, speakers, case studies etc and generating guest profiles for events and fundraising purposes.
Reporting and Analytics – produce accurate data, reports and performance metrics to aid in event planning, audience profiling and donor, campaign and event analysis.
Financial Reconciliation – support Development Director in gift processing through recording and tracking donations, and reconciling with Finance Department.
Data Privacy Compliance –implement a robust process to ensure Data Protection Law 2018, UK GDPR and PECR regulations are adhered to with regard to all stored data and bulk data migrations.
Other Duties – any other reasonable duties as requested by the Line Manager.
The Ideal Candidate
Manage all aspects of data, the database and prospect research for alumni engagement and fundraising.
Skills & Experience
The successful candidate will have:
Essential
Knowledge of SQL
Knowledge of Oracle, MySQL, Raiser’s Edge, Salesforce, Potentiality or similar RDBMS, preferably used within the education or charities sector
The technical know-how and ability to manage a database, identify gaps both in data quality and database functionality, and propose and implement workable solutions
The perseverance and attention to detail to work through historical electronic and hard copy records and update contacts accordingly to ensure data integrity
Experience in interrogating and analysing data and running and interpreting reports, along with the ability to distil findings and complex data into easy-to-digest formats (to include metrics)
Good understanding of the Data Protection Act 2018, UK GDPR and PECR
Self-starter with ability to work independently within a small team
Flexibility and willingness to support the team with other activities when required (e.g. event and ticketing support/administration, OR alumni/staff/supplier/visitor liaison and queries, marketing support, social media support etc)
Excellent problem solving, analytical and communication skills
Desirable
Understanding of the alumni engagement and fundraising landscape as it relates to data processes and requirements (e.g. knowledge of third-party platforms such as JustGiving, Mailchimp and Eventbrite, as well as Gift Aid processing following HMRC guidelines)
Oct 02, 2023
Full time
Are you passionate about data and providing high quality information to further the aims of a charitable organisation in the field of education? The Repton Foundation provides truly life-changing bursary places to children who have the potential, but lack the financial means, to access a world class education at a leading co-educational independent day and boarding school.
With an ambitious development plan to see the school through to its 470th anniversary in 2027 and beyond, Repton School is looking for an experienced, data-savvy and tenacious Database and Research Lead to join the team. Quality of data is critical to the success of fundraising and wider engagement activities, and this role is therefore fundamental in supporting the Repton Foundation and the Old Reptonian (OR) Alumni Society.
Please submit your application online by Tuesday 31st October 2023.
Should you wish to complete an offline application form, or should you have any questions, please do not hesitate to contact a member of the HR team via HR@repton.org.uk
Should you wish to be considered for this role, and would like an informal conversation about the position, please send your CV to the hiring manager Juliet Wolfe via jwolfe@repton.org.uk or request a call to discuss the role requirements.
Main Responsibilities
Database Management – manage, maintain and operate the Old Reptonian and Repton Foundation database. Ensure that the database is developed, updated and run according to current data security protocols. Ensure that back-up and recovery processes are fit for purpose. Establish ‘query/report request’ protocols.
Data Quality Assurance – work through the School’s electronic and hard copy records to ensure that data held is accurate, relevant, up to date and lawful.
Database Enhancement – work with software developers/providers to ensure the database is fit for purpose, accurate, accessible and secure. Liaise with developers on an ongoing basis to design, commission, install and implement new features, integrations and apps – or customise existing – and troubleshoot and solve issues.
Data Importing – ensure that annual bulk data imports (of Upper Sixth records) are processed accurately and in a timely manner.
Capacity Planning – analyse database usage patterns/trends to identify resource and upgrade requirements. Make recommendations as appropriate.
Database User Management – establish the needs and training requirements of end-users. Manage and monitor appropriate permissions and access levels and ensure data security and integrity. Provide ongoing training and support to approved users, where required.
Research – support the Development Director and Alumni Relations Manager in identifying donor prospects, mentors, speakers, case studies etc and generating guest profiles for events and fundraising purposes.
Reporting and Analytics – produce accurate data, reports and performance metrics to aid in event planning, audience profiling and donor, campaign and event analysis.
Financial Reconciliation – support Development Director in gift processing through recording and tracking donations, and reconciling with Finance Department.
Data Privacy Compliance –implement a robust process to ensure Data Protection Law 2018, UK GDPR and PECR regulations are adhered to with regard to all stored data and bulk data migrations.
Other Duties – any other reasonable duties as requested by the Line Manager.
The Ideal Candidate
Manage all aspects of data, the database and prospect research for alumni engagement and fundraising.
Skills & Experience
The successful candidate will have:
Essential
Knowledge of SQL
Knowledge of Oracle, MySQL, Raiser’s Edge, Salesforce, Potentiality or similar RDBMS, preferably used within the education or charities sector
The technical know-how and ability to manage a database, identify gaps both in data quality and database functionality, and propose and implement workable solutions
The perseverance and attention to detail to work through historical electronic and hard copy records and update contacts accordingly to ensure data integrity
Experience in interrogating and analysing data and running and interpreting reports, along with the ability to distil findings and complex data into easy-to-digest formats (to include metrics)
Good understanding of the Data Protection Act 2018, UK GDPR and PECR
Self-starter with ability to work independently within a small team
Flexibility and willingness to support the team with other activities when required (e.g. event and ticketing support/administration, OR alumni/staff/supplier/visitor liaison and queries, marketing support, social media support etc)
Excellent problem solving, analytical and communication skills
Desirable
Understanding of the alumni engagement and fundraising landscape as it relates to data processes and requirements (e.g. knowledge of third-party platforms such as JustGiving, Mailchimp and Eventbrite, as well as Gift Aid processing following HMRC guidelines)
Location
Dstl Porton Down, Salisbury, Wiltshire, SP4 0JQ or Dstl Portsdown West, Fareham, Hampshire, PO17 6AD
About the job
Job summary
Dstl is the science and technology arm of the Ministry of Defence. We improve the front-line capability of the UK Armed Forces helping keep our country safe.
The Cyber Security and Safety Group has never been more important. Many military platforms such as fast jets, unmanned air vehicles, helicopters, naval vessels, and land vehicles are becoming increasingly reliant on Software, Artificial Intelligence (AI) and Autonomous functions to control all aspects of their behaviour.
We’re looking for mathematically strong data scientists to help make AI reliant military systems robust and trustworthy in complex operations to help save lives.
An example of our world class inspiring work is designing and trialling a variety of autonomous air and ground vehicles out in Salisbury plain with the US and Australia. AI models were retrained in flight to meet changing mission situations to enhance commanders’ decision-making.
You could be involved in:
Assessing and improving AI content in Defence and Security safety critical systems in the Air, Sea and Land domains, to ensure that they are safe, secure and protected.
Applying the latest thinking in verification and validation of artificial intelligence and autonomous functions for defence and security purposes.
Innovating to support the delivery of the UK Cyber Strategy by researching algorithms for Cyber defence.
Dstl recognises the importance of diversity and inclusion as people from diverse backgrounds bring fresh ideas. We are committed to building an inclusive working environment in which each employee fulfils their potential and maximises their contribution.
We particularly welcome female and ethnic minority applicants and those from the LGBTQI community, as they are under-represented within Dstl at these levels.
Job description
In this role you will:
Have a drive for keeping abreast of the latest developments in cyber security and emerging trends in artificial intelligence. We give our people the opportunity to think and innovate. We offer loads of opportunities for training and scholarships, attending and presenting at conferences, and collaborating with internal research and industry and academia.
Work in a team consisting of highly professional Autonomy and Mathematical experts with enviable national and international reputations to take part in cutting edge research. Use your critical thinking and creative problem solving skills to implement state of art methods and tools.
Develop a knowledge of undertaking verification, validation and vulnerability assessments on Systems of interest.
Appreciate the importance of safety, security requirements to have a positive impact on defence and security of the UK.
Deliver technical reports and recommendations to leadership, senior officials across government and military and other non-technical audiences through clear data storytelling and well-crafted verbal presentations
Person specification
We are looking for someone who has:
A keen interest in algorithms, AI, ML or statistical analysis along with a willingness to develop additional capabilities in cyber security and safety.
Experience contributing to Software or AI / ML intensive projects.
Is looking for a career with a difference, doing a job that provides the latest and most effective tools to defend our nation and uphold the principle of freedom.
Important Information:
Our work in defence, security and intelligence requires our employees to be UK Nationals who are able to gain a high level of security clearance to undertake the projects we are involved in to protect us from security threats. For this reason, only UK Nationals will be able to apply for this role. If you are an international or dual-national candidate, and you think you have the skills we need, please consider applying to any of our government, security or defence partners.
This role will require full UK security clearance and you should have resided in the UK for the past 5 years. For some roles Developed Vetting will also be required, in this case you should have resided in the UK for the past 10 years.
Behaviours
We'll assess you against these behaviours during the selection process:
Changing and Improving
Communicating and Influencing
Seeing the Big Picture
Working Together
Benefits
Benefits
Dstl’s full range of great benefits can be found in the information pack which includes:
Financial : An excellent pension scheme starting from 26% employer contribution ( find out more here ). In Year Rewarding Achievement bonuses and thank you vouchers. Rental deposit scheme and cycle to work scheme.
Flexible working : Options include alternative working patterns such as; compressed hours (e.g. working a 4 day week/ 9 day fortnight), job shares and annualised hours (agreed number of hours per annum paid monthly i.e. working term-time only).
Working hours: Flexibility around your working day (e.g. start time, finish time). Ability to bank hours in a 12 month reference period including the ability to accrue and use 3 days per calendar month.
Where you work: Depending on your role, blended working may be available including remote working to suit you and your team. This can be discussed at interview.
Annual leave: 25 days pro rata (rising to 30 after 5 years) plus 8 public holidays with the ability to buy/sell 5 additional days per annum.
Family: Maternity, adoption or shared parental leave of up to 26 weeks with full pay, an additional 13 weeks statutory pay and a further 13 weeks unpaid
Learning and Development: Dstl encourages and supports charterships, accreditations and provides employees access to fully funded apprenticeships up to level 7 (Masters Degree). Dstl will pay for 2 memberships with relevant bodies/institutions. Employees also have access to Civil Service Learning.
Facilities: Onsite parking, EV Charging points, restaurants, cafés and gyms.
Things you need to know
Selection process details
This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours and Experience.
We want you to have your best chance of success in our recruitment process, so If at any stage of the application process you would like help or assistance please contact the Dstl Recruitment Team dstlrecruitment@dstl.gov.uk and we will do all we can to support you.
Sifting will be taking place bi-weekly throughout the campaign, successful applicants will be invited to attend an online interview via MS Teams.
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window) . See our vetting charter (opens in a new window) . People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
Open to UK nationals only. This job is not open to candidates who hold a dual nationality.
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) . The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Apply and further information
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job contact :
Name : Dstl Recruitment
Email : dstlrecruitment@dstl.gov.uk
Recruitment team
Email : dstlrecruitment@dstl.gov.uk
Further information
Should you wish to raise a formal complaint about the Dstl recruitment process you should email dstlrecruitment@dstl.gov.uk stating the nature of the issue. We will respond within 5 working days.
Attachments
20230626_CSAS_Data_Scientist_Autonomy_Dependability_L5 Opens in new window (docx, 66kB) Candidate_info_pack_CIS - 20220824 Opens in new window (pdf, 1378kB)
Jul 03, 2023
Full time
Location
Dstl Porton Down, Salisbury, Wiltshire, SP4 0JQ or Dstl Portsdown West, Fareham, Hampshire, PO17 6AD
About the job
Job summary
Dstl is the science and technology arm of the Ministry of Defence. We improve the front-line capability of the UK Armed Forces helping keep our country safe.
The Cyber Security and Safety Group has never been more important. Many military platforms such as fast jets, unmanned air vehicles, helicopters, naval vessels, and land vehicles are becoming increasingly reliant on Software, Artificial Intelligence (AI) and Autonomous functions to control all aspects of their behaviour.
We’re looking for mathematically strong data scientists to help make AI reliant military systems robust and trustworthy in complex operations to help save lives.
An example of our world class inspiring work is designing and trialling a variety of autonomous air and ground vehicles out in Salisbury plain with the US and Australia. AI models were retrained in flight to meet changing mission situations to enhance commanders’ decision-making.
You could be involved in:
Assessing and improving AI content in Defence and Security safety critical systems in the Air, Sea and Land domains, to ensure that they are safe, secure and protected.
Applying the latest thinking in verification and validation of artificial intelligence and autonomous functions for defence and security purposes.
Innovating to support the delivery of the UK Cyber Strategy by researching algorithms for Cyber defence.
Dstl recognises the importance of diversity and inclusion as people from diverse backgrounds bring fresh ideas. We are committed to building an inclusive working environment in which each employee fulfils their potential and maximises their contribution.
We particularly welcome female and ethnic minority applicants and those from the LGBTQI community, as they are under-represented within Dstl at these levels.
Job description
In this role you will:
Have a drive for keeping abreast of the latest developments in cyber security and emerging trends in artificial intelligence. We give our people the opportunity to think and innovate. We offer loads of opportunities for training and scholarships, attending and presenting at conferences, and collaborating with internal research and industry and academia.
Work in a team consisting of highly professional Autonomy and Mathematical experts with enviable national and international reputations to take part in cutting edge research. Use your critical thinking and creative problem solving skills to implement state of art methods and tools.
Develop a knowledge of undertaking verification, validation and vulnerability assessments on Systems of interest.
Appreciate the importance of safety, security requirements to have a positive impact on defence and security of the UK.
Deliver technical reports and recommendations to leadership, senior officials across government and military and other non-technical audiences through clear data storytelling and well-crafted verbal presentations
Person specification
We are looking for someone who has:
A keen interest in algorithms, AI, ML or statistical analysis along with a willingness to develop additional capabilities in cyber security and safety.
Experience contributing to Software or AI / ML intensive projects.
Is looking for a career with a difference, doing a job that provides the latest and most effective tools to defend our nation and uphold the principle of freedom.
Important Information:
Our work in defence, security and intelligence requires our employees to be UK Nationals who are able to gain a high level of security clearance to undertake the projects we are involved in to protect us from security threats. For this reason, only UK Nationals will be able to apply for this role. If you are an international or dual-national candidate, and you think you have the skills we need, please consider applying to any of our government, security or defence partners.
This role will require full UK security clearance and you should have resided in the UK for the past 5 years. For some roles Developed Vetting will also be required, in this case you should have resided in the UK for the past 10 years.
Behaviours
We'll assess you against these behaviours during the selection process:
Changing and Improving
Communicating and Influencing
Seeing the Big Picture
Working Together
Benefits
Benefits
Dstl’s full range of great benefits can be found in the information pack which includes:
Financial : An excellent pension scheme starting from 26% employer contribution ( find out more here ). In Year Rewarding Achievement bonuses and thank you vouchers. Rental deposit scheme and cycle to work scheme.
Flexible working : Options include alternative working patterns such as; compressed hours (e.g. working a 4 day week/ 9 day fortnight), job shares and annualised hours (agreed number of hours per annum paid monthly i.e. working term-time only).
Working hours: Flexibility around your working day (e.g. start time, finish time). Ability to bank hours in a 12 month reference period including the ability to accrue and use 3 days per calendar month.
Where you work: Depending on your role, blended working may be available including remote working to suit you and your team. This can be discussed at interview.
Annual leave: 25 days pro rata (rising to 30 after 5 years) plus 8 public holidays with the ability to buy/sell 5 additional days per annum.
Family: Maternity, adoption or shared parental leave of up to 26 weeks with full pay, an additional 13 weeks statutory pay and a further 13 weeks unpaid
Learning and Development: Dstl encourages and supports charterships, accreditations and provides employees access to fully funded apprenticeships up to level 7 (Masters Degree). Dstl will pay for 2 memberships with relevant bodies/institutions. Employees also have access to Civil Service Learning.
Facilities: Onsite parking, EV Charging points, restaurants, cafés and gyms.
Things you need to know
Selection process details
This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours and Experience.
We want you to have your best chance of success in our recruitment process, so If at any stage of the application process you would like help or assistance please contact the Dstl Recruitment Team dstlrecruitment@dstl.gov.uk and we will do all we can to support you.
Sifting will be taking place bi-weekly throughout the campaign, successful applicants will be invited to attend an online interview via MS Teams.
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window) . See our vetting charter (opens in a new window) . People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
Open to UK nationals only. This job is not open to candidates who hold a dual nationality.
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) . The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Apply and further information
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job contact :
Name : Dstl Recruitment
Email : dstlrecruitment@dstl.gov.uk
Recruitment team
Email : dstlrecruitment@dstl.gov.uk
Further information
Should you wish to raise a formal complaint about the Dstl recruitment process you should email dstlrecruitment@dstl.gov.uk stating the nature of the issue. We will respond within 5 working days.
Attachments
20230626_CSAS_Data_Scientist_Autonomy_Dependability_L5 Opens in new window (docx, 66kB) Candidate_info_pack_CIS - 20220824 Opens in new window (pdf, 1378kB)
Our client is looking for an IT support analyst to join their small London based team.
This is a full-time permanent role that is predominantly based in the London office in the West End. It is a varied role that spreads across all Level 1 and Level 2 support and extends into Level 3 support for some systems.
The role involves:
IT systems administration and maintenance
Troubleshooting IT problems
IT security investigations
Data Backups
Generation of regular IT system performance and activity reports
Device management and operating system rebuilds
IT Change management
Documentation
Training of staff in the use of IT systems
General IT support and advice/sounding board for management
Desired competencies for candidates are:
- A very high level of discipline and trustworthiness - Tertiary qualification in IT systems administration and/or networking - Minimum of 2-3 years of experience in previous IT roles - Strong analytical skills. Driven by process and identifying opportunities for process improvement - Strong interpersonal skills and an excellent standard of both written and spoken English - A deep understanding of cyber security issues - Familiarity with Microsoft Active Directory environment. Detailed knowledge of Windows 10 administration - Experience installing operating systems on laptops/desktops - A detailed understanding of TCP/IP networking. Familiarity with Cisco networking to CCNA level or higher - Proficient use of Excel, Word - SQL, HTML or C# (.Net) skills are an advantage - Familiarity with Cisco security products such as Stealthwatch, ESA, WSA, ISE is an advantage - Familiarity with collaboration software such as Microsoft SharePoint, Cisco Unified Communications Manager or Cisco Meeting Server is an advantage - Familiarity with mobile device management is an advantage - Ability to work flexible hours
Mar 27, 2023
Full time
Our client is looking for an IT support analyst to join their small London based team.
This is a full-time permanent role that is predominantly based in the London office in the West End. It is a varied role that spreads across all Level 1 and Level 2 support and extends into Level 3 support for some systems.
The role involves:
IT systems administration and maintenance
Troubleshooting IT problems
IT security investigations
Data Backups
Generation of regular IT system performance and activity reports
Device management and operating system rebuilds
IT Change management
Documentation
Training of staff in the use of IT systems
General IT support and advice/sounding board for management
Desired competencies for candidates are:
- A very high level of discipline and trustworthiness - Tertiary qualification in IT systems administration and/or networking - Minimum of 2-3 years of experience in previous IT roles - Strong analytical skills. Driven by process and identifying opportunities for process improvement - Strong interpersonal skills and an excellent standard of both written and spoken English - A deep understanding of cyber security issues - Familiarity with Microsoft Active Directory environment. Detailed knowledge of Windows 10 administration - Experience installing operating systems on laptops/desktops - A detailed understanding of TCP/IP networking. Familiarity with Cisco networking to CCNA level or higher - Proficient use of Excel, Word - SQL, HTML or C# (.Net) skills are an advantage - Familiarity with Cisco security products such as Stealthwatch, ESA, WSA, ISE is an advantage - Familiarity with collaboration software such as Microsoft SharePoint, Cisco Unified Communications Manager or Cisco Meeting Server is an advantage - Familiarity with mobile device management is an advantage - Ability to work flexible hours
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
Sep 15, 2022
Full time
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
Job Description for Business Analyst:
There’s never been a more exciting time to be part of the nuclear sector. New opportunities are being created all the time. At NNL, you’ll be in the ideal place to capitalise on this momentum, face new challenges and develop a long, successful and meaningful career.
We’re an organisation that’s here to experiment and push the limits of what’s possible. So, if you’re keen to excel in your chosen field, this is the place to do it. Because at NNL, anything is possible.
The Technical Business Analysts (TBA) will act as an intermediary between the business and technical delivery teams. Working with Business Engagement Partners, IT project teams and business clients, the TBA will collect, clarify, and translate requirements into requirements definition and conceptual design (using appropriate tools and techniques) from which applications and solutions are developed.
The TBA may also provide project management for small technical projects and work packages.
Main Responsibilities for Business Analyst:
Develop a thorough understanding of the current IT solutions and work with key stakeholders in the business to identify new requirements or opportunities for improvement.
Produce requirements for complex software development, architecture, infrastructure and integration projects in a highly secure environment.
Elicit, document and manage requirements using appropriate tools and techniques, interviews, workshops, surveys, site visits, business process mapping, through full project lifecycle.
Work with IT Business Engagement Partners and key stakeholders to develop business cases to support proposed solutions.
Analyse project proposals alongside solution architects and project managers to determine time frame, budget, risk and the appropriate process for accomplishing projects.
Support the creation, and maintenance, of standard project artefacts, such as project initiation documentation, project plans, and risk and stakeholder’s matrices.
Support the production and delivery of Invitation to Tenders on projects, including the evaluation criteria, scoring and subsequent assessment.
Analyse, document and test (as required) program development, logic, process flows and specifications.
Coordinate and conduct user acceptance testing.
Document user guides to describe application installation and operating procedures.
Assist in the coordination of project resources, when necessary, to ensure that projects are delivered to time, cost and quality.
Essential Criteria for Business Analyst:
Develop a thorough understanding of the current IT solutions and work with key stakeholders in the business to identify new requirements or opportunities for improvement.
Produce requirements for complex software development, architecture, infrastructure and integration projects in a highly secure environment.
Elicit, document and manage requirements using appropriate tools and techniques, interviews, workshops, surveys, site visits, business process mapping, through full project lifecycle.
Work with IT Business Engagement Partners and key stakeholders to develop business cases to support proposed solutions.
Analyse project proposals alongside solution architects and project managers to determine time frame, budget, risk and the appropriate process for accomplishing projects.
Support the creation, and maintenance, of standard project artefacts, such as project initiation documentation, project plans, and risk and stakeholder’s matrices.
Support the production and delivery of Invitation to Tenders on projects, including the evaluation criteria, scoring and subsequent assessment.
Analyse, document and test (as required) program development, logic, process flows and specifications.
Coordinate and conduct user acceptance testing.
Document user guides to describe application installation and operating procedures.
Assist in the coordination of project resources, when necessary, to ensure that projects are delivered to time, cost and quality.
Ability to obtain SC level security clearance (this includes but is not limited to identity, employment, financial and criminal record checks plus 5 years’ worth of UK residency).
Desirable Criteria for Business Analyst:
Experience of working with both business and IT projects within a secure environment.
Willingness to travel to other UK locations and a full UK Driving license.
Comfortable in managing small projects, if required.
About The Company
Grounded in robust science and decades of experience, National Nuclear Laboratory (NNL) is the authoritative voice in the UK and beyond for technological development within the nuclear power sector.
Our unparalleled understanding of the science, challenges and opportunities makes us an unrivalled authority and partner in the field, providing experts, technologies, and access to cutting-edge facilities to organisations around the world.
Harnessing potential technologies and translating them into to industry-ready solutions means our pioneering approach spearheads international improvement and technological progress.
We work on projects as small as drilling a hole to analyse underground wastes with our integrated micro drilling technology, or as large as developing state-of-the-art power systems for spacecraft, based on radioactive materials
NNL has a vision for Equality, Diversity and Inclusivity (ED&I) where NNL aims to be an inclusive workplace that attracts diverse talent through transparent and equal policies and procedures. We want you and the diverse mix of people that we employ, customers that we service and stakeholders that we influence to feel valued. We encourage a workplace culture where everyone can thrive with a sense of belonging.
Recruitment Agency Notice
We operate a strict Preferred Supplier List (PSL) for the provision of recruitment services. Only agencies on our PSL may provide CVs and only when the role is released to them by our recruitment team. We will not accept unsolicited CVs from suppliers not currently on our PSL. We explicitly reserve the right to add candidate details from unsolicited CVs from non-PSL agencies into our own candidate database and to pursue/hire such candidate(s) without any obligation, financial or otherwise, to the agency concerned.
Aug 19, 2022
Full time
Job Description for Business Analyst:
There’s never been a more exciting time to be part of the nuclear sector. New opportunities are being created all the time. At NNL, you’ll be in the ideal place to capitalise on this momentum, face new challenges and develop a long, successful and meaningful career.
We’re an organisation that’s here to experiment and push the limits of what’s possible. So, if you’re keen to excel in your chosen field, this is the place to do it. Because at NNL, anything is possible.
The Technical Business Analysts (TBA) will act as an intermediary between the business and technical delivery teams. Working with Business Engagement Partners, IT project teams and business clients, the TBA will collect, clarify, and translate requirements into requirements definition and conceptual design (using appropriate tools and techniques) from which applications and solutions are developed.
The TBA may also provide project management for small technical projects and work packages.
Main Responsibilities for Business Analyst:
Develop a thorough understanding of the current IT solutions and work with key stakeholders in the business to identify new requirements or opportunities for improvement.
Produce requirements for complex software development, architecture, infrastructure and integration projects in a highly secure environment.
Elicit, document and manage requirements using appropriate tools and techniques, interviews, workshops, surveys, site visits, business process mapping, through full project lifecycle.
Work with IT Business Engagement Partners and key stakeholders to develop business cases to support proposed solutions.
Analyse project proposals alongside solution architects and project managers to determine time frame, budget, risk and the appropriate process for accomplishing projects.
Support the creation, and maintenance, of standard project artefacts, such as project initiation documentation, project plans, and risk and stakeholder’s matrices.
Support the production and delivery of Invitation to Tenders on projects, including the evaluation criteria, scoring and subsequent assessment.
Analyse, document and test (as required) program development, logic, process flows and specifications.
Coordinate and conduct user acceptance testing.
Document user guides to describe application installation and operating procedures.
Assist in the coordination of project resources, when necessary, to ensure that projects are delivered to time, cost and quality.
Essential Criteria for Business Analyst:
Develop a thorough understanding of the current IT solutions and work with key stakeholders in the business to identify new requirements or opportunities for improvement.
Produce requirements for complex software development, architecture, infrastructure and integration projects in a highly secure environment.
Elicit, document and manage requirements using appropriate tools and techniques, interviews, workshops, surveys, site visits, business process mapping, through full project lifecycle.
Work with IT Business Engagement Partners and key stakeholders to develop business cases to support proposed solutions.
Analyse project proposals alongside solution architects and project managers to determine time frame, budget, risk and the appropriate process for accomplishing projects.
Support the creation, and maintenance, of standard project artefacts, such as project initiation documentation, project plans, and risk and stakeholder’s matrices.
Support the production and delivery of Invitation to Tenders on projects, including the evaluation criteria, scoring and subsequent assessment.
Analyse, document and test (as required) program development, logic, process flows and specifications.
Coordinate and conduct user acceptance testing.
Document user guides to describe application installation and operating procedures.
Assist in the coordination of project resources, when necessary, to ensure that projects are delivered to time, cost and quality.
Ability to obtain SC level security clearance (this includes but is not limited to identity, employment, financial and criminal record checks plus 5 years’ worth of UK residency).
Desirable Criteria for Business Analyst:
Experience of working with both business and IT projects within a secure environment.
Willingness to travel to other UK locations and a full UK Driving license.
Comfortable in managing small projects, if required.
About The Company
Grounded in robust science and decades of experience, National Nuclear Laboratory (NNL) is the authoritative voice in the UK and beyond for technological development within the nuclear power sector.
Our unparalleled understanding of the science, challenges and opportunities makes us an unrivalled authority and partner in the field, providing experts, technologies, and access to cutting-edge facilities to organisations around the world.
Harnessing potential technologies and translating them into to industry-ready solutions means our pioneering approach spearheads international improvement and technological progress.
We work on projects as small as drilling a hole to analyse underground wastes with our integrated micro drilling technology, or as large as developing state-of-the-art power systems for spacecraft, based on radioactive materials
NNL has a vision for Equality, Diversity and Inclusivity (ED&I) where NNL aims to be an inclusive workplace that attracts diverse talent through transparent and equal policies and procedures. We want you and the diverse mix of people that we employ, customers that we service and stakeholders that we influence to feel valued. We encourage a workplace culture where everyone can thrive with a sense of belonging.
Recruitment Agency Notice
We operate a strict Preferred Supplier List (PSL) for the provision of recruitment services. Only agencies on our PSL may provide CVs and only when the role is released to them by our recruitment team. We will not accept unsolicited CVs from suppliers not currently on our PSL. We explicitly reserve the right to add candidate details from unsolicited CVs from non-PSL agencies into our own candidate database and to pursue/hire such candidate(s) without any obligation, financial or otherwise, to the agency concerned.
Job Summary:
The Security Systems Support Engineer (SSE) is an embedded role, with one of Pinkerton's largest clients (Fortune 500 company). The SSE will on a day-to-day basis, manage and maintain a strong working relationship with internal and external stakeholders to ensure the timely triaging, escalation, resolution, and coordination of all activities relating to the enterprise electronic security system to minimize system downtime.
The Engineer provides reactive (including out of hours on call) first-line technical support to service requests with remote diagnosis and resolution of system faults and proactively monitors the health of all security systems and devices. This position can be based anywhere (remote) within the United Kingdom.
Essential Functions:
Represent Pinkerton's core values of integrity, vigilance, and excellence.
Maintain currency (working practices, risk, threat, regulatory, standards, technology) to ensure the delivery of the essential skills of the role.
Maintain accurate, up to date trackers/reporting tools and provide daily, weekly, and monthly reporting metrics.
Mitigate any associated risks and develop (with the appointed installation provider) a coordinated project schedule/plan.
Monitor the various email security support aliases, triage, prioritise, and respond within the agreed response times.
Ensure all faults are captured accurately in the tracker ticketing system.
Provide remote investigation, first line support of all security systems, with escalations to appropriate resources.
Provide first line support to the Security Operations Centre's for all reported security system issues, escalating accordingly after triage.
Provide first line diagnostics of system issues prior to call outs being raised with the security vendor.
Following first line review and diagnostics of any security system faults, provide supporting information of the issue to the security vendor to enable them to provide a costing for site attendance or to expediate a quicker resolution provides estimated cost based upon the approved ROM calculator.
Obtain confirmation from the business owner of related break-fix costs and once approved provide purchase order confirmation to the point of contact or the security vendor and instruct to attend site.
Record and keep updated the break-fix call out log tracking and ticketing system at all stages, so it reflects the latest status of the call out/issue. This will include escalation, update, rectification notes, financials, and any associated correspondence.
Coordinate any works and site visits relating to the security systems with other parties and stakeholders on site following their processes as required.
Support with the coordination and oversee the execution of the planned preventative maintenance delivery by approved security vendors and validate their work in accordance with the clients' expectations.
Review any remediation proposal provided by the approved security vendors to ensure suitability prior to submittal for client for approval.
Escalate any concerns which impact on the security systems' performance to the EMEA Supplier Manager.
Perform routine daily, weekly, and monthly spot checks on the systems to verify their correct operations and where required provide reports.
Conduct signal review - using the site signal trace – identify any items in the system tree that need review and provide a detailed breakdown of each devices reported activity along with any devices needing special attention.
Support the EMEA Supplier Manager with managing the EMEA approved security device/vendor list by providing feedback and input on supplier/device performance with recommendations for areas of improvement.
Contribute to the development and continual improvement of the EMEA regional specific standards, processes and supporting documentation. Ensure all processes are optimized and continually aligned to the client requirements.
All other duties assigned.
Education, Experience, and Certifications:
Bachelor's degree and five or more years of experience gained in an engineering capacity of installing, servicing, commissioning, technical support role, managing the deployment of standalone and integrated physical electronic security systems.
Competencies:
Thorough understanding of IT principles and practices.
Good understanding of enterprise security in a business environment.
Solid understanding of security operations, design, and systems integration.
Understanding of security systems Analog and IP CCTV, Access Control, Intrusion – intimate knowledge of Lenel, Milestone and Galaxy are desirable but the ability to learn these systems is critical.
Knowledge of local code/regulation/legislation knowledge for EMEA is desirable.
Able to take accountability and ownership of issues, actions, decisions, and outcomes.
Adaptable to work variations while ensuring on-going performance effectiveness.
Pinkerton is an equal opportunity employer and provides equal opportunity to all applicants for all positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status or any protected status by local, state, federal or country-specific law.
Jun 12, 2022
Full time
Job Summary:
The Security Systems Support Engineer (SSE) is an embedded role, with one of Pinkerton's largest clients (Fortune 500 company). The SSE will on a day-to-day basis, manage and maintain a strong working relationship with internal and external stakeholders to ensure the timely triaging, escalation, resolution, and coordination of all activities relating to the enterprise electronic security system to minimize system downtime.
The Engineer provides reactive (including out of hours on call) first-line technical support to service requests with remote diagnosis and resolution of system faults and proactively monitors the health of all security systems and devices. This position can be based anywhere (remote) within the United Kingdom.
Essential Functions:
Represent Pinkerton's core values of integrity, vigilance, and excellence.
Maintain currency (working practices, risk, threat, regulatory, standards, technology) to ensure the delivery of the essential skills of the role.
Maintain accurate, up to date trackers/reporting tools and provide daily, weekly, and monthly reporting metrics.
Mitigate any associated risks and develop (with the appointed installation provider) a coordinated project schedule/plan.
Monitor the various email security support aliases, triage, prioritise, and respond within the agreed response times.
Ensure all faults are captured accurately in the tracker ticketing system.
Provide remote investigation, first line support of all security systems, with escalations to appropriate resources.
Provide first line support to the Security Operations Centre's for all reported security system issues, escalating accordingly after triage.
Provide first line diagnostics of system issues prior to call outs being raised with the security vendor.
Following first line review and diagnostics of any security system faults, provide supporting information of the issue to the security vendor to enable them to provide a costing for site attendance or to expediate a quicker resolution provides estimated cost based upon the approved ROM calculator.
Obtain confirmation from the business owner of related break-fix costs and once approved provide purchase order confirmation to the point of contact or the security vendor and instruct to attend site.
Record and keep updated the break-fix call out log tracking and ticketing system at all stages, so it reflects the latest status of the call out/issue. This will include escalation, update, rectification notes, financials, and any associated correspondence.
Coordinate any works and site visits relating to the security systems with other parties and stakeholders on site following their processes as required.
Support with the coordination and oversee the execution of the planned preventative maintenance delivery by approved security vendors and validate their work in accordance with the clients' expectations.
Review any remediation proposal provided by the approved security vendors to ensure suitability prior to submittal for client for approval.
Escalate any concerns which impact on the security systems' performance to the EMEA Supplier Manager.
Perform routine daily, weekly, and monthly spot checks on the systems to verify their correct operations and where required provide reports.
Conduct signal review - using the site signal trace – identify any items in the system tree that need review and provide a detailed breakdown of each devices reported activity along with any devices needing special attention.
Support the EMEA Supplier Manager with managing the EMEA approved security device/vendor list by providing feedback and input on supplier/device performance with recommendations for areas of improvement.
Contribute to the development and continual improvement of the EMEA regional specific standards, processes and supporting documentation. Ensure all processes are optimized and continually aligned to the client requirements.
All other duties assigned.
Education, Experience, and Certifications:
Bachelor's degree and five or more years of experience gained in an engineering capacity of installing, servicing, commissioning, technical support role, managing the deployment of standalone and integrated physical electronic security systems.
Competencies:
Thorough understanding of IT principles and practices.
Good understanding of enterprise security in a business environment.
Solid understanding of security operations, design, and systems integration.
Understanding of security systems Analog and IP CCTV, Access Control, Intrusion – intimate knowledge of Lenel, Milestone and Galaxy are desirable but the ability to learn these systems is critical.
Knowledge of local code/regulation/legislation knowledge for EMEA is desirable.
Able to take accountability and ownership of issues, actions, decisions, and outcomes.
Adaptable to work variations while ensuring on-going performance effectiveness.
Pinkerton is an equal opportunity employer and provides equal opportunity to all applicants for all positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status or any protected status by local, state, federal or country-specific law.
About the Role
The post-holder will be expected to support development of the Centre’s networked PC servers and all the online services they provide. You will be required to maintain optimum configuration and performance of the servers, the supported applications they run and any databases they hold.
About You
Applicants must hold a degree in a relevant subject or have substantial relevant experience. You must have systems administration experience supporting core business platforms using Microsoft based technologies (AD, ADFS, DNS, DFS, DHCP, IIS, etc) and infrastructure including Citrix and VMware ESXi/vSAN. Strong knowledge in storage technologies/connectivity is essential. In addition, experience of supporting a Checkpoint Next Gen security firewalls is desirable. You should be well organised, with the ability to work under pressure and meet deadlines. You will have strong communication skills and a friendly, positive, customer service-orientated disposition.
About the Department
Applications are invited for the post of Research Systems Analyst (PC) for the Barts CR-UK Centre. The Centre comprises of the Barts Cancer Institute and the Centre for Cancer Prevention and is at the forefront of cancer research in the areas of haematological malignancy, pancreatic cancer, women’s cancers and male genitourinary cancers.
About Queen Mary
At Queen Mary University of London, we believe that a diversity of ideas helps us achieve the previously unthinkable.
Throughout our history, we’ve fostered social justice and improved lives through academic excellence. And we continue to live and breathe this spirit today, not because it’s simply ‘the right thing to do’ but for what it helps us achieve and the intellectual brilliance it delivers.
We continue to embrace diversity of thought and opinion in everything we do, in the belief that when views collide, disciplines interact, and perspectives intersect, truly original thought takes form.
Benefits
We offer competitive salaries, access to a generous pension scheme, 30 days’ leave per annum (pro-rata for part-time/fixed-term), a season ticket loan scheme and access to a comprehensive range of personal and professional development opportunities. In addition, we offer a range of work life balance and family friendly, inclusive employment policies, flexible working arrangements, and campus facilities including an on-site nursery at the Mile End campus.
The post is based at the Charterhouse Square Campus in London. It is full time (35 hours per week), permanent appointment, with an expected start date of 26/07/2021. The starting salary will be Grade 4, in the range of £34,220 - £40,194 per annum, inclusive of London Allowance.
Queen Mary’s commitment to our diverse and inclusive community is embedded in our appointments processes. Reasonable adjustments will be made at each stage of the recruitment process for any candidate with a disability. We are open to considering applications from candidates wishing to work flexibly.
Informal enquiries should be addressed to (Mohamed Ali) at mohamed.ali@qmul.ac.uk or on +44 (0) 020 7882 3547.
To apply for the role, please click the ‘apply’ button below.
The closing date for applications is 26th November 2021.
The School of Medicine and Athena SWAN Charter for Women in Science.
Valuing Diversity & Committed to Equality
Nov 16, 2021
Full time
About the Role
The post-holder will be expected to support development of the Centre’s networked PC servers and all the online services they provide. You will be required to maintain optimum configuration and performance of the servers, the supported applications they run and any databases they hold.
About You
Applicants must hold a degree in a relevant subject or have substantial relevant experience. You must have systems administration experience supporting core business platforms using Microsoft based technologies (AD, ADFS, DNS, DFS, DHCP, IIS, etc) and infrastructure including Citrix and VMware ESXi/vSAN. Strong knowledge in storage technologies/connectivity is essential. In addition, experience of supporting a Checkpoint Next Gen security firewalls is desirable. You should be well organised, with the ability to work under pressure and meet deadlines. You will have strong communication skills and a friendly, positive, customer service-orientated disposition.
About the Department
Applications are invited for the post of Research Systems Analyst (PC) for the Barts CR-UK Centre. The Centre comprises of the Barts Cancer Institute and the Centre for Cancer Prevention and is at the forefront of cancer research in the areas of haematological malignancy, pancreatic cancer, women’s cancers and male genitourinary cancers.
About Queen Mary
At Queen Mary University of London, we believe that a diversity of ideas helps us achieve the previously unthinkable.
Throughout our history, we’ve fostered social justice and improved lives through academic excellence. And we continue to live and breathe this spirit today, not because it’s simply ‘the right thing to do’ but for what it helps us achieve and the intellectual brilliance it delivers.
We continue to embrace diversity of thought and opinion in everything we do, in the belief that when views collide, disciplines interact, and perspectives intersect, truly original thought takes form.
Benefits
We offer competitive salaries, access to a generous pension scheme, 30 days’ leave per annum (pro-rata for part-time/fixed-term), a season ticket loan scheme and access to a comprehensive range of personal and professional development opportunities. In addition, we offer a range of work life balance and family friendly, inclusive employment policies, flexible working arrangements, and campus facilities including an on-site nursery at the Mile End campus.
The post is based at the Charterhouse Square Campus in London. It is full time (35 hours per week), permanent appointment, with an expected start date of 26/07/2021. The starting salary will be Grade 4, in the range of £34,220 - £40,194 per annum, inclusive of London Allowance.
Queen Mary’s commitment to our diverse and inclusive community is embedded in our appointments processes. Reasonable adjustments will be made at each stage of the recruitment process for any candidate with a disability. We are open to considering applications from candidates wishing to work flexibly.
Informal enquiries should be addressed to (Mohamed Ali) at mohamed.ali@qmul.ac.uk or on +44 (0) 020 7882 3547.
To apply for the role, please click the ‘apply’ button below.
The closing date for applications is 26th November 2021.
The School of Medicine and Athena SWAN Charter for Women in Science.
Valuing Diversity & Committed to Equality
I am looking for someone who is passionate about IT and eager to grow their expertise in Microsoft 365, Device Management (iPhones), Windows Desktop and Laptop Support, including Build and Deployment. This role is a perfect match for individuals with 1-2 years of experience or those keen to embark on their IT support career, backed by a keen interest in IT and a desire to explore a career in IT. Key Responsibilities: Incident and Request Management: Manage and resolve incidents and service requests focusing on Office 365, Windows Desktop, and Laptop issues. Responsibilities include triaging, managing, resolving incidents, offering temporary solutions when necessary, and escalating complex issues. Customer Communication: Can communicate complex IT issues in understandable terms, ensuring customers are updated throughout the resolution process. Comfortable with supporting all levels of staff up to and including C level staff such as CEO/CFO Asset Lifecycle Management: Maintain an accurate inventory of IT assets, including hardware, software, licenses, and warranties, to ensure optimal asset performance throughout their lifecycle. Specifying and obtaining quotes for hardware and accessories such as docking stations Technical Support: Serve as the initial point of contact for IT support queries, especially around Office 365, Windows Desktop, mobile devices (iPhones), Azure AD accounts and policies, and Laptop Build and Deployment, applying your technical acumen to resolve issues and escalating as needed. Timekeeping and Performance Management: Monitor and manage your performance and timekeeping diligently to meet or exceed set targets and SLAs. Reporting: Generate timely and accurate reports as requested, ensuring changes are communicated effectively to stakeholders. Skills and Qualifications: 1-2 years of experience in IT support desirable or a strong interest and passion for IT, with a keen interest in entering the IT support field. Experience with Microsoft 365/ Office 365, Windows Desktop, mobile devices and Laptop Support, including Build and Deployment processes. Excellent communication skills, capable of breaking down technical jargon for a non-technical audience. Strong reporting skills, time management, and an ability to work within defined SLAs. A proactive, problem-solving approach and a commitment to delivering high-quality customer service. Any of the following certifications are considered an advantage : Comptia ITF+, A+, Network+, Security+, Microsoft certifications in desktop or server operating systems
Mar 29, 2024
Full time
I am looking for someone who is passionate about IT and eager to grow their expertise in Microsoft 365, Device Management (iPhones), Windows Desktop and Laptop Support, including Build and Deployment. This role is a perfect match for individuals with 1-2 years of experience or those keen to embark on their IT support career, backed by a keen interest in IT and a desire to explore a career in IT. Key Responsibilities: Incident and Request Management: Manage and resolve incidents and service requests focusing on Office 365, Windows Desktop, and Laptop issues. Responsibilities include triaging, managing, resolving incidents, offering temporary solutions when necessary, and escalating complex issues. Customer Communication: Can communicate complex IT issues in understandable terms, ensuring customers are updated throughout the resolution process. Comfortable with supporting all levels of staff up to and including C level staff such as CEO/CFO Asset Lifecycle Management: Maintain an accurate inventory of IT assets, including hardware, software, licenses, and warranties, to ensure optimal asset performance throughout their lifecycle. Specifying and obtaining quotes for hardware and accessories such as docking stations Technical Support: Serve as the initial point of contact for IT support queries, especially around Office 365, Windows Desktop, mobile devices (iPhones), Azure AD accounts and policies, and Laptop Build and Deployment, applying your technical acumen to resolve issues and escalating as needed. Timekeeping and Performance Management: Monitor and manage your performance and timekeeping diligently to meet or exceed set targets and SLAs. Reporting: Generate timely and accurate reports as requested, ensuring changes are communicated effectively to stakeholders. Skills and Qualifications: 1-2 years of experience in IT support desirable or a strong interest and passion for IT, with a keen interest in entering the IT support field. Experience with Microsoft 365/ Office 365, Windows Desktop, mobile devices and Laptop Support, including Build and Deployment processes. Excellent communication skills, capable of breaking down technical jargon for a non-technical audience. Strong reporting skills, time management, and an ability to work within defined SLAs. A proactive, problem-solving approach and a commitment to delivering high-quality customer service. Any of the following certifications are considered an advantage : Comptia ITF+, A+, Network+, Security+, Microsoft certifications in desktop or server operating systems
Title: Network Engineer Location: Harrogate (Hybrid Working) Salary: £35,000 We are working with a global brand who are seeking an experienced Network Engineer who wants to grow within a new role that will see them investigate and resolve incidents affecting supported platforms. This is an exciting new opportunity that will only require you to be in the office for 2 day a week whilst still giving you the opportunity to absorb knowledge from a wealth of experience within your team. Our client always has numerous roles being actively advertised internally and encourage vertical and horizontal integration to upskill and increase satisfaction of their values employees. In order to be considered for the role a candidate will need Firewall and Routers and Switches experience (Wireless, SD-WAN, DNAC, ISE, ACI). Ideally the candidate in question would have certification or training already in a range of discalplines with a variety of vendors. Responsibilities: Respond to incidents logged in the Incident Management system and provide end users with a technical solution covering some of the below areas: Incident Diagnostics and Assistance Log Monitoring and Analysis Rule base Auditing and Advisory Device Software Upgrades, Patches, and Bug Fixes Configuration Backup / Restore Rule base and Network Configuration Change Management Provide assistance to Team members and Analysts as required. Maintain technical accreditations in line with catalogued services. Benefits: Hybrid working position with only 2 day in office a week Regular opportunities to become accredited in Microsoft, Security Systems and Cisco awards Lots of opportunities to move into other roles to gain new experience and exposure Free parking 25 days annual leave + bank holidays If you are interested in this opportunity and meet the requirements, please submit your CV and a cover letter. We look forward to hearing from you. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Mar 29, 2024
Full time
Title: Network Engineer Location: Harrogate (Hybrid Working) Salary: £35,000 We are working with a global brand who are seeking an experienced Network Engineer who wants to grow within a new role that will see them investigate and resolve incidents affecting supported platforms. This is an exciting new opportunity that will only require you to be in the office for 2 day a week whilst still giving you the opportunity to absorb knowledge from a wealth of experience within your team. Our client always has numerous roles being actively advertised internally and encourage vertical and horizontal integration to upskill and increase satisfaction of their values employees. In order to be considered for the role a candidate will need Firewall and Routers and Switches experience (Wireless, SD-WAN, DNAC, ISE, ACI). Ideally the candidate in question would have certification or training already in a range of discalplines with a variety of vendors. Responsibilities: Respond to incidents logged in the Incident Management system and provide end users with a technical solution covering some of the below areas: Incident Diagnostics and Assistance Log Monitoring and Analysis Rule base Auditing and Advisory Device Software Upgrades, Patches, and Bug Fixes Configuration Backup / Restore Rule base and Network Configuration Change Management Provide assistance to Team members and Analysts as required. Maintain technical accreditations in line with catalogued services. Benefits: Hybrid working position with only 2 day in office a week Regular opportunities to become accredited in Microsoft, Security Systems and Cisco awards Lots of opportunities to move into other roles to gain new experience and exposure Free parking 25 days annual leave + bank holidays If you are interested in this opportunity and meet the requirements, please submit your CV and a cover letter. We look forward to hearing from you. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Identity & Access Management Analyst Title: Identity & Access Management Analyst Contract Type: Permanent x2 Location: West Ham Lane, Stratford and Sale Point, Manchester Our office in Sale Point, Manchester will be relocating to Old Trafford by early 2025 Persona: Agile, Office based 20-40% Salary: £29,500 - £33,154 pa depending on experience and location Closing date for completed applications: 9th April 2024 Interviews will be held in the week commencing 8th April 2024 via Microsoft Teams Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated Role Profile.docx An excellent opportunity has arisen for an Identity & Access Management Analyst to join us. This role will help to support the operational Identity & Access Management activities; Recertifications, Joiners, Movers, Leavers (JML), Access Provisioning and IAM Monitoring, in addition to driving continuous improvements and supporting our strategic change projects as our IAM function matures and grows. The role reports directly to the Identity & Access Management Lead. The role holder will work closely with our colleagues in Cyber Security Operations team, Risk & Compliance, HR and Infrastructure Teams, as well as L&Q business teams. You will need to operate at several different levels: from being a team player in IAM, to working alongside technical colleagues in the Infrastructure, Info Sec and other Technology Support teams, for provisioning/de provisioning and entitlement changes for end users. This would suit someone technical and an analytical problem solver who enjoys working as part of a team in an evolving environment. As an Identity & Access Management Analyst, you will be part of the team that's driving Identity as the new security perimeter. The Identity & Access Management platform is constantly improving the way L&Q users gain access to systems and data. We are big users of Microsoft Active Directory, Azure, Office 365 and love things like identity lifecycle, role-based access, multi factor authentication, and privileged access management as per industry best practices and standards. Key Responsibilities include but not limited to: Deliver the BAU Identity and Access Management function through the Joiners, Movers and Leavers process in line with established operational processes Support the Access Management Team Lead with the design, documentation and improvements of the Joiner Mover and Leaver (JML) process that embeds continual improvements in service quality. Look at prioritising requests and monitoring scheduled Joiners/Movers/Leavers, working closely with HR department. Responding to IAM related incidents or requests via ITSM Tool or Telephony System in line with KPI's Work as a key point of contact for IAM related issues through escalation as part of security incidents Ensure SLAs (service level agreements) are met. Support improvements to the L&Q's Security related policies, standards, and procedures Experience/Knowledge: Experience with Microsoft Active Directory, Office 365 and Group Policy in a large enterprise environment required, Experience in PowerShell scripting and troubleshooting Active Directory issues desirable, Experience with Azure AD desirable such as Azure Active Directory built-in and custom roles, Privileged Identity Management, Azure Conditional Access Policies, Analytical, problem solving and detail-oriented, Desire to collaborate, share and learn by doing, Collaborate with other teams in Technology to successfully migrate from old methods to latest for improving User Life Cycle Management, including automation for provisioning and de- provisioning, and assignment of Role Base Access Controls, Excellent communication (written and verbal) and interpersonal skills and ability to work effectively at all levels in a collaborative team environment Ability to explain technical concepts and adjust messaging based on the audience, including non-technical groups. Strong interpersonal Proactive and self-starter Ability to communicate effectively, both orally and in writing at all levels of the organisation Ability to read, understand, follow, and enforce procedures Awareness of Identity Management and Access Governance Experience with managing user access management controls and processes, Awareness of the guiding principles and underlying requirements of compliance against regulatory requirements such as GDPR Skills, knowledge & experience of ITIL processes. Ideally hold the ITIL Foundation V3 qualification or higher but not essential. If you are interested in this role and have the experience required, then apply without delay! We are a multi-site organisation, so some roles may require occasional travel between offices, but expenses will be covered. At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q. More information about L&Q's values can be found on our website and a copy of our behavioural framework can be provided on request. Our commitments: At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success. In addition to our support and training, the successful candidate will have access to our full suite of benefits including 26 days holiday rising to 31 days with length of service, excellent Pension scheme, an employee assistance programme and non-contributory life assurance . We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you're interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it's feasible then we'll make it happen. For the fifth year in a row, we have been recognised as one of the UK's Best Workplaces for Women in the super large category. We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility. L&Q is a regulated charitable housing association and one of the UK's most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 100,000 homes, primarily across London and the South East. As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy. Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.
Mar 29, 2024
Full time
Identity & Access Management Analyst Title: Identity & Access Management Analyst Contract Type: Permanent x2 Location: West Ham Lane, Stratford and Sale Point, Manchester Our office in Sale Point, Manchester will be relocating to Old Trafford by early 2025 Persona: Agile, Office based 20-40% Salary: £29,500 - £33,154 pa depending on experience and location Closing date for completed applications: 9th April 2024 Interviews will be held in the week commencing 8th April 2024 via Microsoft Teams Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated Role Profile.docx An excellent opportunity has arisen for an Identity & Access Management Analyst to join us. This role will help to support the operational Identity & Access Management activities; Recertifications, Joiners, Movers, Leavers (JML), Access Provisioning and IAM Monitoring, in addition to driving continuous improvements and supporting our strategic change projects as our IAM function matures and grows. The role reports directly to the Identity & Access Management Lead. The role holder will work closely with our colleagues in Cyber Security Operations team, Risk & Compliance, HR and Infrastructure Teams, as well as L&Q business teams. You will need to operate at several different levels: from being a team player in IAM, to working alongside technical colleagues in the Infrastructure, Info Sec and other Technology Support teams, for provisioning/de provisioning and entitlement changes for end users. This would suit someone technical and an analytical problem solver who enjoys working as part of a team in an evolving environment. As an Identity & Access Management Analyst, you will be part of the team that's driving Identity as the new security perimeter. The Identity & Access Management platform is constantly improving the way L&Q users gain access to systems and data. We are big users of Microsoft Active Directory, Azure, Office 365 and love things like identity lifecycle, role-based access, multi factor authentication, and privileged access management as per industry best practices and standards. Key Responsibilities include but not limited to: Deliver the BAU Identity and Access Management function through the Joiners, Movers and Leavers process in line with established operational processes Support the Access Management Team Lead with the design, documentation and improvements of the Joiner Mover and Leaver (JML) process that embeds continual improvements in service quality. Look at prioritising requests and monitoring scheduled Joiners/Movers/Leavers, working closely with HR department. Responding to IAM related incidents or requests via ITSM Tool or Telephony System in line with KPI's Work as a key point of contact for IAM related issues through escalation as part of security incidents Ensure SLAs (service level agreements) are met. Support improvements to the L&Q's Security related policies, standards, and procedures Experience/Knowledge: Experience with Microsoft Active Directory, Office 365 and Group Policy in a large enterprise environment required, Experience in PowerShell scripting and troubleshooting Active Directory issues desirable, Experience with Azure AD desirable such as Azure Active Directory built-in and custom roles, Privileged Identity Management, Azure Conditional Access Policies, Analytical, problem solving and detail-oriented, Desire to collaborate, share and learn by doing, Collaborate with other teams in Technology to successfully migrate from old methods to latest for improving User Life Cycle Management, including automation for provisioning and de- provisioning, and assignment of Role Base Access Controls, Excellent communication (written and verbal) and interpersonal skills and ability to work effectively at all levels in a collaborative team environment Ability to explain technical concepts and adjust messaging based on the audience, including non-technical groups. Strong interpersonal Proactive and self-starter Ability to communicate effectively, both orally and in writing at all levels of the organisation Ability to read, understand, follow, and enforce procedures Awareness of Identity Management and Access Governance Experience with managing user access management controls and processes, Awareness of the guiding principles and underlying requirements of compliance against regulatory requirements such as GDPR Skills, knowledge & experience of ITIL processes. Ideally hold the ITIL Foundation V3 qualification or higher but not essential. If you are interested in this role and have the experience required, then apply without delay! We are a multi-site organisation, so some roles may require occasional travel between offices, but expenses will be covered. At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q. More information about L&Q's values can be found on our website and a copy of our behavioural framework can be provided on request. Our commitments: At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success. In addition to our support and training, the successful candidate will have access to our full suite of benefits including 26 days holiday rising to 31 days with length of service, excellent Pension scheme, an employee assistance programme and non-contributory life assurance . We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you're interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it's feasible then we'll make it happen. For the fifth year in a row, we have been recognised as one of the UK's Best Workplaces for Women in the super large category. We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility. L&Q is a regulated charitable housing association and one of the UK's most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 100,000 homes, primarily across London and the South East. As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy. Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.
A fanastic Netzero client based in London is looking for another mid level software engineer to come and join their dynamic team. Great benefits and perks too. This role is 2 days in the office and 3 days WFH, based in Canary Wharf. At least 3 years' experience of coding Python with Django framework At least 3 years' experience with microservices and using related tools - e.g. Docker Docker Compose Kubernetes logstash and using messaging tools e.g. Rabbit MQ Apache Kafka. RESTful API development and management Transactional management. Databases - e.g. SQL PostgreSQL MongoDB and Linux OS. Experience with data science libraries is highly desire As a Full Stack Python Developer, you will be joining a growing team of software engineers, data modelers, and quants. As a team you will design, develop, and maintain the client's digital platform that comprises of multiple applications including settlements tools, forecasting, calculation engines, data portals, and other applications that the business requires to help the UK achieve Net Zero by 2050. You will be working with multiple different project teams covering generation areas such as nuclear, hydrogen, solar, and tidal power. Key Responsibilities This role is very hands-on with coding so you will need to be comfortable getting stuck in. Design highly scalable software solutions to improve functionality and system longevity. Work with technical business analysts and solution architects to fine tune requirements and ensure that wants are feasible and pragmatic and validate development tasks in Jira. Translate designs and wireframes into high quality code. Develop new user-facing features using React.js. Write front-end components using JavaScript, CSS and integrate with back-end Python components (possibly other languages). Develop modules that satisfy the functional and non-functional requirements. Coordinate deployments with Release Manager and monitor for successful integration. Manage design, build, test bug fix prerogatives. Prepare, review and build reusable components and front-end libraries. Build reusable components. Participate in the maintenance and improvement of existing applications. Optimise microservices for maximum performance. Contribute to the wider engineering team. Stay abreast of developments in web applications, analytics, programming languages. Skills Knowledge and Expertise At least 3 years' experience of coding Python and 1+ years using the Django framework. At least 1 year of coding in a front end capacity (preferably React but other languages will be considered) Microservices and using related tools - e.g. Docker, Docker Compose, Kubernetes, logstash and using messaging tools e.g. Rabbit MQ, Apache Kafka. RESTful API development and management, Transactional management. Databases - e.g. SQL, PostgreSQL, MongoDB and Linux OS. Experience with data science libraries is beneficial Performance Tuning. Solid understanding of design patterns and relevant implementation models. Solid understanding of DevOps tooling, GitLab, CI/CD, Jenkins, build pipelines and source control systems. Working knowledge of cloud infrastructure services: compute, storage, networking, hybrid connectivity, monitoring/logging, security and IAM. Knowledge of other languages (e.g. C#, C) a plus. Ideally previous experience in electricity and gas utilities sector.
Mar 29, 2024
Full time
A fanastic Netzero client based in London is looking for another mid level software engineer to come and join their dynamic team. Great benefits and perks too. This role is 2 days in the office and 3 days WFH, based in Canary Wharf. At least 3 years' experience of coding Python with Django framework At least 3 years' experience with microservices and using related tools - e.g. Docker Docker Compose Kubernetes logstash and using messaging tools e.g. Rabbit MQ Apache Kafka. RESTful API development and management Transactional management. Databases - e.g. SQL PostgreSQL MongoDB and Linux OS. Experience with data science libraries is highly desire As a Full Stack Python Developer, you will be joining a growing team of software engineers, data modelers, and quants. As a team you will design, develop, and maintain the client's digital platform that comprises of multiple applications including settlements tools, forecasting, calculation engines, data portals, and other applications that the business requires to help the UK achieve Net Zero by 2050. You will be working with multiple different project teams covering generation areas such as nuclear, hydrogen, solar, and tidal power. Key Responsibilities This role is very hands-on with coding so you will need to be comfortable getting stuck in. Design highly scalable software solutions to improve functionality and system longevity. Work with technical business analysts and solution architects to fine tune requirements and ensure that wants are feasible and pragmatic and validate development tasks in Jira. Translate designs and wireframes into high quality code. Develop new user-facing features using React.js. Write front-end components using JavaScript, CSS and integrate with back-end Python components (possibly other languages). Develop modules that satisfy the functional and non-functional requirements. Coordinate deployments with Release Manager and monitor for successful integration. Manage design, build, test bug fix prerogatives. Prepare, review and build reusable components and front-end libraries. Build reusable components. Participate in the maintenance and improvement of existing applications. Optimise microservices for maximum performance. Contribute to the wider engineering team. Stay abreast of developments in web applications, analytics, programming languages. Skills Knowledge and Expertise At least 3 years' experience of coding Python and 1+ years using the Django framework. At least 1 year of coding in a front end capacity (preferably React but other languages will be considered) Microservices and using related tools - e.g. Docker, Docker Compose, Kubernetes, logstash and using messaging tools e.g. Rabbit MQ, Apache Kafka. RESTful API development and management, Transactional management. Databases - e.g. SQL, PostgreSQL, MongoDB and Linux OS. Experience with data science libraries is beneficial Performance Tuning. Solid understanding of design patterns and relevant implementation models. Solid understanding of DevOps tooling, GitLab, CI/CD, Jenkins, build pipelines and source control systems. Working knowledge of cloud infrastructure services: compute, storage, networking, hybrid connectivity, monitoring/logging, security and IAM. Knowledge of other languages (e.g. C#, C) a plus. Ideally previous experience in electricity and gas utilities sector.
IT Operations Centre Analyst An exciting opportunity has become available within our IT Operations Centre Team! This is a hybrid working role that can be based in Peterborough or Chesterfield. This is a shift-based position with a mixture of days and nights. This does attract a competitive shift allowance. Role Purpose: Provide server, network and application monitoring including reporting, alerting and basic troubleshooting to ensure system stability across the Markerstudy environment. Manage incidents by responding to and coordinating activities for high priority systems and outage events triggered by existing monitoring tools or tickets dispatched from the Service Desk. Carry out support activities on behalf of other resolver teams as required. Help troubleshoot and solve system and service issues with resolver teams as required. Collaborate with technology colleagues, stakeholders and 3rd party partners. Contribute to a continuous improvement culture which will look to improve practices, knowledge, skills and processes to increase service levels to customers and users. Key Responsibilities: Monitoring - Monitor systems and services, ensuring issues are identified and alerted / escalated appropriately in a timely manner. Incident management - Manage Major Incidents ensuring key technical resources are brought together to investigate and resolve. Notification and escalation - Provide accurate and business context communications to stakeholders on service/system issues. Relationship Management - Build and maintain appropriate relationships with internal teams and 3rd Operational activities - Support operational processes, system releases and system maintenance as required. File system - Automating file and folder management including archiving and comparing files. FTP - FTP server file tasks - adding, removing, renaming files, monitoring server. System - Server restart, shutdown, monitoring and troubleshooting. Application - Verify processes running, resource consumption and unauthorised software. Microsoft IIS - Recycling application pools, monitoring web site and creating virtual directories. Security & compliance - Auditing changes to security policies, failed logons, admin accounts. Energy management - Energy management configuration tasks. VMware vSphere Integration - VMware tasks, VM provisioning, snapshots, clone, configure and resolve VMware incidents. Key Skills & Experience Monitoring system experience. Understanding of virtualised infrastructure. Proficient with ticket tracking systems. Knowledge and understanding of enterprise IT infrastructure. Experience within a technology operational team. Proficiency with Microsoft 2003/2008/2016/2019 Server Operating Systems LAN / WAN / WLAN support and trouble shooting. Experience of Cloud Technologies (GCP Azure). Key Competencies Good verbal and written communication skills. Troubleshooting/diagnostic skills. Good documentation and organisation skills. Desire to learn new technologies. Analytical and data driven approach to problem solving. Ability to work well under pressure and juggle many tasks at any given time. Outstanding trouble-shooting and organisational skills. Ability to work well in a team. Why us? Markerstudy Insurance Services Limited (MISL) is one of the largest Managing General Agents in the UK. With a strong presence in the UK motor insurance market, we specialise in niche motor cover, where our solid market knowledge and experience enables us to create highly targeted products. Our success is underpinned by our underwriting strategy to identify and apply special risk factors to the customers' advantage. That, and our skilled underwriting technicians who are friendly, accessible and empowered to make decisions. We only transact business through professional UK insurance intermediaries and we take pride in fostering excellent working relationships. Our products feature prominently on Aggregators' sites, such as (url removed), Go Compare and Compare the Market, via our broker partners. What we offer in return? A collaborative and fast paced work environment 25 days annual leave plus of Bank Holidays and the ability to buy an additional five days holiday Health Cash Plan A benefit scheme that offers discounts and cashback on shopping, restaurants, travel and more Life Assurance 4x annual salary Hybrid working model- from either of our offices in Peterborough or Chesterfield
Mar 29, 2024
Full time
IT Operations Centre Analyst An exciting opportunity has become available within our IT Operations Centre Team! This is a hybrid working role that can be based in Peterborough or Chesterfield. This is a shift-based position with a mixture of days and nights. This does attract a competitive shift allowance. Role Purpose: Provide server, network and application monitoring including reporting, alerting and basic troubleshooting to ensure system stability across the Markerstudy environment. Manage incidents by responding to and coordinating activities for high priority systems and outage events triggered by existing monitoring tools or tickets dispatched from the Service Desk. Carry out support activities on behalf of other resolver teams as required. Help troubleshoot and solve system and service issues with resolver teams as required. Collaborate with technology colleagues, stakeholders and 3rd party partners. Contribute to a continuous improvement culture which will look to improve practices, knowledge, skills and processes to increase service levels to customers and users. Key Responsibilities: Monitoring - Monitor systems and services, ensuring issues are identified and alerted / escalated appropriately in a timely manner. Incident management - Manage Major Incidents ensuring key technical resources are brought together to investigate and resolve. Notification and escalation - Provide accurate and business context communications to stakeholders on service/system issues. Relationship Management - Build and maintain appropriate relationships with internal teams and 3rd Operational activities - Support operational processes, system releases and system maintenance as required. File system - Automating file and folder management including archiving and comparing files. FTP - FTP server file tasks - adding, removing, renaming files, monitoring server. System - Server restart, shutdown, monitoring and troubleshooting. Application - Verify processes running, resource consumption and unauthorised software. Microsoft IIS - Recycling application pools, monitoring web site and creating virtual directories. Security & compliance - Auditing changes to security policies, failed logons, admin accounts. Energy management - Energy management configuration tasks. VMware vSphere Integration - VMware tasks, VM provisioning, snapshots, clone, configure and resolve VMware incidents. Key Skills & Experience Monitoring system experience. Understanding of virtualised infrastructure. Proficient with ticket tracking systems. Knowledge and understanding of enterprise IT infrastructure. Experience within a technology operational team. Proficiency with Microsoft 2003/2008/2016/2019 Server Operating Systems LAN / WAN / WLAN support and trouble shooting. Experience of Cloud Technologies (GCP Azure). Key Competencies Good verbal and written communication skills. Troubleshooting/diagnostic skills. Good documentation and organisation skills. Desire to learn new technologies. Analytical and data driven approach to problem solving. Ability to work well under pressure and juggle many tasks at any given time. Outstanding trouble-shooting and organisational skills. Ability to work well in a team. Why us? Markerstudy Insurance Services Limited (MISL) is one of the largest Managing General Agents in the UK. With a strong presence in the UK motor insurance market, we specialise in niche motor cover, where our solid market knowledge and experience enables us to create highly targeted products. Our success is underpinned by our underwriting strategy to identify and apply special risk factors to the customers' advantage. That, and our skilled underwriting technicians who are friendly, accessible and empowered to make decisions. We only transact business through professional UK insurance intermediaries and we take pride in fostering excellent working relationships. Our products feature prominently on Aggregators' sites, such as (url removed), Go Compare and Compare the Market, via our broker partners. What we offer in return? A collaborative and fast paced work environment 25 days annual leave plus of Bank Holidays and the ability to buy an additional five days holiday Health Cash Plan A benefit scheme that offers discounts and cashback on shopping, restaurants, travel and more Life Assurance 4x annual salary Hybrid working model- from either of our offices in Peterborough or Chesterfield
IT Operations Centre Analyst An exciting opportunity has become available within our IT Operations Centre Team! This is a hybrid working role that can be based in Peterborough or Chesterfield. This is a shift-based position with a mixture of days and nights. This does attract a competitive shift allowance. Role Purpose: Provide server, network and application monitoring including reporting, alerting and basic troubleshooting to ensure system stability across the Markerstudy environment. Manage incidents by responding to and coordinating activities for high priority systems and outage events triggered by existing monitoring tools or tickets dispatched from the Service Desk. Carry out support activities on behalf of other resolver teams as required. Help troubleshoot and solve system and service issues with resolver teams as required. Collaborate with technology colleagues, stakeholders and 3rd party partners. Contribute to a continuous improvement culture which will look to improve practices, knowledge, skills and processes to increase service levels to customers and users. Key Responsibilities: Monitoring - Monitor systems and services, ensuring issues are identified and alerted / escalated appropriately in a timely manner. Incident management - Manage Major Incidents ensuring key technical resources are brought together to investigate and resolve. Notification and escalation - Provide accurate and business context communications to stakeholders on service/system issues. Relationship Management - Build and maintain appropriate relationships with internal teams and 3rd Operational activities - Support operational processes, system releases and system maintenance as required. File system - Automating file and folder management including archiving and comparing files. FTP - FTP server file tasks - adding, removing, renaming files, monitoring server. System - Server restart, shutdown, monitoring and troubleshooting. Application - Verify processes running, resource consumption and unauthorised software. Microsoft IIS - Recycling application pools, monitoring web site and creating virtual directories. Security & compliance - Auditing changes to security policies, failed logons, admin accounts. Energy management - Energy management configuration tasks. VMware vSphere Integration - VMware tasks, VM provisioning, snapshots, clone, configure and resolve VMware incidents. Key Skills & Experience Monitoring system experience. Understanding of virtualised infrastructure. Proficient with ticket tracking systems. Knowledge and understanding of enterprise IT infrastructure. Experience within a technology operational team. Proficiency with Microsoft 2003/2008/2016/2019 Server Operating Systems LAN / WAN / WLAN support and trouble shooting. Experience of Cloud Technologies (GCP Azure). Key Competencies Good verbal and written communication skills. Troubleshooting/diagnostic skills. Good documentation and organisation skills. Desire to learn new technologies. Analytical and data driven approach to problem solving. Ability to work well under pressure and juggle many tasks at any given time. Outstanding trouble-shooting and organisational skills. Ability to work well in a team. Why us? Markerstudy Insurance Services Limited (MISL) is one of the largest Managing General Agents in the UK. With a strong presence in the UK motor insurance market, we specialise in niche motor cover, where our solid market knowledge and experience enables us to create highly targeted products. Our success is underpinned by our underwriting strategy to identify and apply special risk factors to the customers' advantage. That, and our skilled underwriting technicians who are friendly, accessible and empowered to make decisions. We only transact business through professional UK insurance intermediaries and we take pride in fostering excellent working relationships. Our products feature prominently on Aggregators' sites, such as Confused, Go Compare and Compare the Market, via our broker partners. What we offer in return? A collaborative and fast paced work environment 25 days annual leave plus of Bank Holidays and the ability to buy an additional five days holiday Health Cash Plan A benefit scheme that offers discounts and cashback on shopping, restaurants, travel and more Life Assurance 4x annual salary Hybrid working model- from either of our offices in Peterborough or Chesterfield
Mar 29, 2024
Full time
IT Operations Centre Analyst An exciting opportunity has become available within our IT Operations Centre Team! This is a hybrid working role that can be based in Peterborough or Chesterfield. This is a shift-based position with a mixture of days and nights. This does attract a competitive shift allowance. Role Purpose: Provide server, network and application monitoring including reporting, alerting and basic troubleshooting to ensure system stability across the Markerstudy environment. Manage incidents by responding to and coordinating activities for high priority systems and outage events triggered by existing monitoring tools or tickets dispatched from the Service Desk. Carry out support activities on behalf of other resolver teams as required. Help troubleshoot and solve system and service issues with resolver teams as required. Collaborate with technology colleagues, stakeholders and 3rd party partners. Contribute to a continuous improvement culture which will look to improve practices, knowledge, skills and processes to increase service levels to customers and users. Key Responsibilities: Monitoring - Monitor systems and services, ensuring issues are identified and alerted / escalated appropriately in a timely manner. Incident management - Manage Major Incidents ensuring key technical resources are brought together to investigate and resolve. Notification and escalation - Provide accurate and business context communications to stakeholders on service/system issues. Relationship Management - Build and maintain appropriate relationships with internal teams and 3rd Operational activities - Support operational processes, system releases and system maintenance as required. File system - Automating file and folder management including archiving and comparing files. FTP - FTP server file tasks - adding, removing, renaming files, monitoring server. System - Server restart, shutdown, monitoring and troubleshooting. Application - Verify processes running, resource consumption and unauthorised software. Microsoft IIS - Recycling application pools, monitoring web site and creating virtual directories. Security & compliance - Auditing changes to security policies, failed logons, admin accounts. Energy management - Energy management configuration tasks. VMware vSphere Integration - VMware tasks, VM provisioning, snapshots, clone, configure and resolve VMware incidents. Key Skills & Experience Monitoring system experience. Understanding of virtualised infrastructure. Proficient with ticket tracking systems. Knowledge and understanding of enterprise IT infrastructure. Experience within a technology operational team. Proficiency with Microsoft 2003/2008/2016/2019 Server Operating Systems LAN / WAN / WLAN support and trouble shooting. Experience of Cloud Technologies (GCP Azure). Key Competencies Good verbal and written communication skills. Troubleshooting/diagnostic skills. Good documentation and organisation skills. Desire to learn new technologies. Analytical and data driven approach to problem solving. Ability to work well under pressure and juggle many tasks at any given time. Outstanding trouble-shooting and organisational skills. Ability to work well in a team. Why us? Markerstudy Insurance Services Limited (MISL) is one of the largest Managing General Agents in the UK. With a strong presence in the UK motor insurance market, we specialise in niche motor cover, where our solid market knowledge and experience enables us to create highly targeted products. Our success is underpinned by our underwriting strategy to identify and apply special risk factors to the customers' advantage. That, and our skilled underwriting technicians who are friendly, accessible and empowered to make decisions. We only transact business through professional UK insurance intermediaries and we take pride in fostering excellent working relationships. Our products feature prominently on Aggregators' sites, such as Confused, Go Compare and Compare the Market, via our broker partners. What we offer in return? A collaborative and fast paced work environment 25 days annual leave plus of Bank Holidays and the ability to buy an additional five days holiday Health Cash Plan A benefit scheme that offers discounts and cashback on shopping, restaurants, travel and more Life Assurance 4x annual salary Hybrid working model- from either of our offices in Peterborough or Chesterfield
Customer IT Customer Assurance Analyst Leeds / Hybrid Up to £60,000 per annum We're looking for an experienced Customer IT Assurance Analyst for our globally recognised Client, a leading specialist in insurance with offices located throughout the UK.As the Customer IT Assurance Analyst you will assist in the operation of 3rd Party IT Risk functions focused on Customer Assurance by the execution of activities including bids & tenders, due diligence, audits, findings and reporting to manage and deliver the expectations of customers aligned to defined SLAs and deadlines.Core Responsibilities: Execute the delivery of end-to-end customer IT due diligence, both as part of the onboarding and ongoing processes aligned to defined SLAs, including responding to questions, providing documentation and managing follow-up queries aligned to both Bupa and customer expectations.I would really like to discuss this more with you and see how this opportunity could align with you or what other opportunities would align better. Support Commercial and Tender teams with the IT component new business opportunities including questionnaires, presentations and customer calls. Support the end-to-end delivery of the IT components of customers audits, including planning, scoping, preparation, documentation, delivery and follow-up; in direct partnership with customers and internal Commercial teams.Key Skills / Qualifications needed for this role: Educated to degree level or certified in relevant audit, risk, and security certifications preferably with one of the following: IIA, CISA, CISM, or CISSP, or equivalent experience. Extensive skills and experience across IT Security/Assurance, Compliance or Risk, with experience of IT Risk and Assurance frameworks, and control assurance assessments (e.g. ISO 27001, PCI DSS, CIS 20, NIST, ISACA IT Risk). Extensive experience in carrying out IT controls assessments with skills in Cyber and IT Risk. Experience of Assurance concepts preferably with internal IT Compliance or IT Control assurance experience.There's a true flexible working culture and leading benefits. (Great pension, bonus, flexible working, etc). Although the team work remotely this position would require office days every now and then in one of their UK based offices for those important meetings. Along with a great benefits package.
Mar 29, 2024
Full time
Customer IT Customer Assurance Analyst Leeds / Hybrid Up to £60,000 per annum We're looking for an experienced Customer IT Assurance Analyst for our globally recognised Client, a leading specialist in insurance with offices located throughout the UK.As the Customer IT Assurance Analyst you will assist in the operation of 3rd Party IT Risk functions focused on Customer Assurance by the execution of activities including bids & tenders, due diligence, audits, findings and reporting to manage and deliver the expectations of customers aligned to defined SLAs and deadlines.Core Responsibilities: Execute the delivery of end-to-end customer IT due diligence, both as part of the onboarding and ongoing processes aligned to defined SLAs, including responding to questions, providing documentation and managing follow-up queries aligned to both Bupa and customer expectations.I would really like to discuss this more with you and see how this opportunity could align with you or what other opportunities would align better. Support Commercial and Tender teams with the IT component new business opportunities including questionnaires, presentations and customer calls. Support the end-to-end delivery of the IT components of customers audits, including planning, scoping, preparation, documentation, delivery and follow-up; in direct partnership with customers and internal Commercial teams.Key Skills / Qualifications needed for this role: Educated to degree level or certified in relevant audit, risk, and security certifications preferably with one of the following: IIA, CISA, CISM, or CISSP, or equivalent experience. Extensive skills and experience across IT Security/Assurance, Compliance or Risk, with experience of IT Risk and Assurance frameworks, and control assurance assessments (e.g. ISO 27001, PCI DSS, CIS 20, NIST, ISACA IT Risk). Extensive experience in carrying out IT controls assessments with skills in Cyber and IT Risk. Experience of Assurance concepts preferably with internal IT Compliance or IT Control assurance experience.There's a true flexible working culture and leading benefits. (Great pension, bonus, flexible working, etc). Although the team work remotely this position would require office days every now and then in one of their UK based offices for those important meetings. Along with a great benefits package.
About us Avencia is the first recruitment outsourcing provider dedicated to serving the Insurance industry. We help Hiring Managers, HR Directors, Procurement Leads and Heads of Resourcing get more from their transformational journey through personalised Recruitment Process Outsourcing (RPO), Managed Service Programme (MSP) and Contingent Workforce solutions. The role Business Support Services (BSS) is our Manchester based Shared Services Centre and responsible for enabling our Client Services Teams to provide service excellence. As a result of growing the services that we provide our Clients, we have a new opportunity for a BI Analyst to join BSS. As part of a team of two you'll be responsible for providing insight and analytics across the business via the creation and enhancement of dashboards and reports. This will include weekly, monthly, quarterly and annual MI & BI reporting and RPO and MSP board packs to our Clients. In collaboration with the BI Manager you'll be expected to improve the efficiency and quality of the data visualisations we produce and a key aspect of your role will be to conduct analytical reviews of our recruitment data and external data to develop market insights When onboarding a new Client or service you'll be expected to lead the entire development life cycle from requirements capture, design ,data extraction, data modelling, report creation, deployment and testing. Key accountabilities Building, enhancing and maintaining tools, reporting and dashboards both in Excel, PPT and Power BI or other business intelligence tools Extract, validate and cleanse data from multiple source systems and perform data cleansing, transformation, exploration, analysis and visualisations for relevant Client & Client Services stakeholders Identification of opportunities to design, build, test and deploy new BI solutions that will add value and enhance the services already provided Deliver improvements in data quality, database and reporting efficiency Diagnose root cause for complex data errors and recommend and create solutions Producing ad-hoc and cyclical business reports to influence business decisions Stakeholder management and project delivery Skills & experience You'll have experience of extracting data and building BI dashboards from SaaS based HRIS and or ATS/VMS/CRM systems You'll have a passion for data, storytelling and a proven understanding of how it can be used to analyse performance and provide opportunity PowerBI or visualisation software and Advanced Excel (Macros, VBA, PowerQuery) Reviewing, analysing and manipulating data to present clear and concise management information reports Experience working with incidents, service requests, changes and problems. You'll combine a customer service outlook with a keen interest in systems and analytical approach to solving problems logically You'll need excellent organisational, stakeholder and time management skills Delivering a best-in-class customer service experience to clients and internal stakeholders and colleagues Being an SME for Key Business Metrics and logic used across the business for performance analytics You will be comfortable working autonomously Other The opportunity to join a maturing business with the security of a long-established parent company. Avencia is armed with a clear vision for expansion so if you're excited by a role that places you at the heart of our business and our clients - this is the role for you. In return, you'll receive a competitive salary and bonus, full systems training, a wellbeing support programme and numerous other benefits. Our preference is for the role to be based in Manchester but we will consider remote workers with reasonably frequent travel to Manchester.
Mar 29, 2024
Full time
About us Avencia is the first recruitment outsourcing provider dedicated to serving the Insurance industry. We help Hiring Managers, HR Directors, Procurement Leads and Heads of Resourcing get more from their transformational journey through personalised Recruitment Process Outsourcing (RPO), Managed Service Programme (MSP) and Contingent Workforce solutions. The role Business Support Services (BSS) is our Manchester based Shared Services Centre and responsible for enabling our Client Services Teams to provide service excellence. As a result of growing the services that we provide our Clients, we have a new opportunity for a BI Analyst to join BSS. As part of a team of two you'll be responsible for providing insight and analytics across the business via the creation and enhancement of dashboards and reports. This will include weekly, monthly, quarterly and annual MI & BI reporting and RPO and MSP board packs to our Clients. In collaboration with the BI Manager you'll be expected to improve the efficiency and quality of the data visualisations we produce and a key aspect of your role will be to conduct analytical reviews of our recruitment data and external data to develop market insights When onboarding a new Client or service you'll be expected to lead the entire development life cycle from requirements capture, design ,data extraction, data modelling, report creation, deployment and testing. Key accountabilities Building, enhancing and maintaining tools, reporting and dashboards both in Excel, PPT and Power BI or other business intelligence tools Extract, validate and cleanse data from multiple source systems and perform data cleansing, transformation, exploration, analysis and visualisations for relevant Client & Client Services stakeholders Identification of opportunities to design, build, test and deploy new BI solutions that will add value and enhance the services already provided Deliver improvements in data quality, database and reporting efficiency Diagnose root cause for complex data errors and recommend and create solutions Producing ad-hoc and cyclical business reports to influence business decisions Stakeholder management and project delivery Skills & experience You'll have experience of extracting data and building BI dashboards from SaaS based HRIS and or ATS/VMS/CRM systems You'll have a passion for data, storytelling and a proven understanding of how it can be used to analyse performance and provide opportunity PowerBI or visualisation software and Advanced Excel (Macros, VBA, PowerQuery) Reviewing, analysing and manipulating data to present clear and concise management information reports Experience working with incidents, service requests, changes and problems. You'll combine a customer service outlook with a keen interest in systems and analytical approach to solving problems logically You'll need excellent organisational, stakeholder and time management skills Delivering a best-in-class customer service experience to clients and internal stakeholders and colleagues Being an SME for Key Business Metrics and logic used across the business for performance analytics You will be comfortable working autonomously Other The opportunity to join a maturing business with the security of a long-established parent company. Avencia is armed with a clear vision for expansion so if you're excited by a role that places you at the heart of our business and our clients - this is the role for you. In return, you'll receive a competitive salary and bonus, full systems training, a wellbeing support programme and numerous other benefits. Our preference is for the role to be based in Manchester but we will consider remote workers with reasonably frequent travel to Manchester.
Title: Infrastructure Business Analyst (Windows 11) Day Rate: £500 - £600 per day (Inside IR35) Duration: 6 Months Based: London (Hybrid - 1-3 days a week) Working with an exciting Insurance company in search of a Business Analyst to own the discovery phase of upgrading their EUC environment from Windows 10 to 11. The Role/Experience Required: Collaborate with IT and business stakeholders to understand technical requirements for the adoption and deployment of Windows 11 Business Analyst experience is an ESSENTIAL for this role Assess hardware and software compatibility, security considerations, and system integration requirements. Identify apps and owners Follow up with testing - ensure it is completed Chasing down early stage prep tasks Need to be a Self-starter/confident business analyst with great interpersonal skills Financial Service industry experience is very favourable for this position Please apply for more information!
Mar 29, 2024
Full time
Title: Infrastructure Business Analyst (Windows 11) Day Rate: £500 - £600 per day (Inside IR35) Duration: 6 Months Based: London (Hybrid - 1-3 days a week) Working with an exciting Insurance company in search of a Business Analyst to own the discovery phase of upgrading their EUC environment from Windows 10 to 11. The Role/Experience Required: Collaborate with IT and business stakeholders to understand technical requirements for the adoption and deployment of Windows 11 Business Analyst experience is an ESSENTIAL for this role Assess hardware and software compatibility, security considerations, and system integration requirements. Identify apps and owners Follow up with testing - ensure it is completed Chasing down early stage prep tasks Need to be a Self-starter/confident business analyst with great interpersonal skills Financial Service industry experience is very favourable for this position Please apply for more information!
1st / 2nd Line Desktop Support Analyst - Candidates will have a minimum 2+ years (ideally more) 1st / 2nd Line Desktop Support experience with any previous Application Support and Financial / Banking highly beneficial. This is a superb opportunity working within a Major Brokerage House and could provide a stepping stone to move into 3rd Line Support over time as the company have a history of promoting from within. You must have strong Windows 10 / 11 Desktop Support, Office Applications (2013 to 2019) and Exchange / Office 365 with some knowledge of JIRA, AWS or other Cloud based products advantageous. You'll also have a core knowledge of Windows Server - 2012, 2016, 2019 including Active Directory and Group Policy for managing user accounts with any Windows Deployment Server and a general awareness of Networking in a Switched Environment - TCP/IP, DNS, DHCP, GPO's, LAN/WAN all beneficial. Ideally used to working in an SLA / ITIL driven environment, able to monitor and restore back-ups and generate reports. You'll be involved in the management of Application / Access Security (firewall, anti-virus, e-mail filters) and able to install, configure and troubleshoot devices / printers. You will have excellent communication skills, able to deal with users at all levels on the phone, via e-mail and face to face. None Essential Skills: Any Application Support the Financial / Banking / Brokerage Sector supporting Market Data Feeds / Trade Floor Support (Reuters, Bloomberg) along with any Linux Systems Administration and Scripting (Python, PowerShell), along with a core knowledge of Databases (Oracle and SQL) advantageous. You will be working in a dynamic Financial environment and the client is seeking a motivated individual with the right attitude and aptitude. Not essential but any MCP, MCDST, MCITP, MCSA, MCSE accreditation all beneficial as is any Citrix and Cisco experience and a sense of humour and ability to interact well and get on with others essential. This role is as much about attitude and aptitude and being able to demonstrate a genuine desire to learn than it is the current skillset. The salary range will vary on experience and the amount of training a candidate may require to bring them up to speed.
Mar 29, 2024
Full time
1st / 2nd Line Desktop Support Analyst - Candidates will have a minimum 2+ years (ideally more) 1st / 2nd Line Desktop Support experience with any previous Application Support and Financial / Banking highly beneficial. This is a superb opportunity working within a Major Brokerage House and could provide a stepping stone to move into 3rd Line Support over time as the company have a history of promoting from within. You must have strong Windows 10 / 11 Desktop Support, Office Applications (2013 to 2019) and Exchange / Office 365 with some knowledge of JIRA, AWS or other Cloud based products advantageous. You'll also have a core knowledge of Windows Server - 2012, 2016, 2019 including Active Directory and Group Policy for managing user accounts with any Windows Deployment Server and a general awareness of Networking in a Switched Environment - TCP/IP, DNS, DHCP, GPO's, LAN/WAN all beneficial. Ideally used to working in an SLA / ITIL driven environment, able to monitor and restore back-ups and generate reports. You'll be involved in the management of Application / Access Security (firewall, anti-virus, e-mail filters) and able to install, configure and troubleshoot devices / printers. You will have excellent communication skills, able to deal with users at all levels on the phone, via e-mail and face to face. None Essential Skills: Any Application Support the Financial / Banking / Brokerage Sector supporting Market Data Feeds / Trade Floor Support (Reuters, Bloomberg) along with any Linux Systems Administration and Scripting (Python, PowerShell), along with a core knowledge of Databases (Oracle and SQL) advantageous. You will be working in a dynamic Financial environment and the client is seeking a motivated individual with the right attitude and aptitude. Not essential but any MCP, MCDST, MCITP, MCSA, MCSE accreditation all beneficial as is any Citrix and Cisco experience and a sense of humour and ability to interact well and get on with others essential. This role is as much about attitude and aptitude and being able to demonstrate a genuine desire to learn than it is the current skillset. The salary range will vary on experience and the amount of training a candidate may require to bring them up to speed.
Responsible for the management, support, maintenance, upgrade and development of IT applications within the business. Overseeing system reliability, security and scalability while playing a leading role in identifying technical requirements, driving DevOps practices, and ensuring compliance with regulatory standards. Client Details Leading property developer in London Description Provide 3rd line support for business applications with a primary focus on continual improvement, upgrade, integration and development. Take a lead role in identifying technical requirements in IT projects, providing technical support, maintaining comprehensive documentation of systems architecture, configurations and procedures while ensuring source control aligns with industry best practices Drive continuous value delivery to the business, adapting to changes, fostering collaboration and enhancing communications across teams. Aid in implementing DevOps practices including CI/CD pipelines deployments, leading their integration and staying updated on evolving DevOps trends and technologies. Develop and maintain disaster recovery and resilience plan for all IT applications and databases to ensure seamless continuity in the face of unexpected events. To follow Change Control procedures alongside best practice deployment in line with corporate cyber security standards. Manage relationships with users, key stakeholders and 3rd parties for applications delivery and support, including IT Application contracts renewals. Provide support for database upgrades and public websites including monthly health checks and refresh processes. Analyse data and present insights through reports and also assist with the design and development of complex SQL queries as required by the business. Develop automation scripts using APIs and other tools for continuous integration, deployment and monitoring, in ensuring reliability and efficiency in system operation. Implement robust security measures and ensure systems adhere to regulatory compliance standards, participating in regular audits and remediations as necessary. To identify and replace legacy applications where possible consolidating similar applications across the business. Coach, train and mentor junior members of the team on key skills and knowledge areas Undertake other duties as requested by Line Management. Profile Bachelor's degree in Computer Science, Engineering or relevant discipline, with a minimum of 5 years of related professional experience. A minimum of 4 years' experience in a development role. Proficient in problem-solving within an operational support environment, adept at triaging tickets and resolving issues to minimise further incidents. Strong analytical skills to identify business requirements and offer effective solutions. Experience with DevOps principles and practices including continuous integration, continuous delivery, automated testing and change control best practices. 4+ years experience in major programming languages such as ASP.NET, PHP along with substantial experience in major relational databases , preferably MS SQL Server, MySQL. Skilled in writing complex SQL queries, report development and data processing, with exposure to PowerBI. Experience with WordPress, cPanel and WHM. Understanding of HTML, CSS, JavaScript and REST API. Proven expertise and skill in cloud-based technologies, ideally with skills in Azure Experience with both Windows and Linux/Unix-based operating systems. Ability to work under pressure across diverse projects and deal effectively with ad-hoc tasks. Willingness to quickly embrace new technologies and learn modern development tools. Strong ability to engage with Suppliers and External Consultants. Strong within both a team and individual project environment. Job Offer competitive salary hybrid working generous pension insurance plans, health care subsidised gym membership store discounts. family leave
Mar 29, 2024
Full time
Responsible for the management, support, maintenance, upgrade and development of IT applications within the business. Overseeing system reliability, security and scalability while playing a leading role in identifying technical requirements, driving DevOps practices, and ensuring compliance with regulatory standards. Client Details Leading property developer in London Description Provide 3rd line support for business applications with a primary focus on continual improvement, upgrade, integration and development. Take a lead role in identifying technical requirements in IT projects, providing technical support, maintaining comprehensive documentation of systems architecture, configurations and procedures while ensuring source control aligns with industry best practices Drive continuous value delivery to the business, adapting to changes, fostering collaboration and enhancing communications across teams. Aid in implementing DevOps practices including CI/CD pipelines deployments, leading their integration and staying updated on evolving DevOps trends and technologies. Develop and maintain disaster recovery and resilience plan for all IT applications and databases to ensure seamless continuity in the face of unexpected events. To follow Change Control procedures alongside best practice deployment in line with corporate cyber security standards. Manage relationships with users, key stakeholders and 3rd parties for applications delivery and support, including IT Application contracts renewals. Provide support for database upgrades and public websites including monthly health checks and refresh processes. Analyse data and present insights through reports and also assist with the design and development of complex SQL queries as required by the business. Develop automation scripts using APIs and other tools for continuous integration, deployment and monitoring, in ensuring reliability and efficiency in system operation. Implement robust security measures and ensure systems adhere to regulatory compliance standards, participating in regular audits and remediations as necessary. To identify and replace legacy applications where possible consolidating similar applications across the business. Coach, train and mentor junior members of the team on key skills and knowledge areas Undertake other duties as requested by Line Management. Profile Bachelor's degree in Computer Science, Engineering or relevant discipline, with a minimum of 5 years of related professional experience. A minimum of 4 years' experience in a development role. Proficient in problem-solving within an operational support environment, adept at triaging tickets and resolving issues to minimise further incidents. Strong analytical skills to identify business requirements and offer effective solutions. Experience with DevOps principles and practices including continuous integration, continuous delivery, automated testing and change control best practices. 4+ years experience in major programming languages such as ASP.NET, PHP along with substantial experience in major relational databases , preferably MS SQL Server, MySQL. Skilled in writing complex SQL queries, report development and data processing, with exposure to PowerBI. Experience with WordPress, cPanel and WHM. Understanding of HTML, CSS, JavaScript and REST API. Proven expertise and skill in cloud-based technologies, ideally with skills in Azure Experience with both Windows and Linux/Unix-based operating systems. Ability to work under pressure across diverse projects and deal effectively with ad-hoc tasks. Willingness to quickly embrace new technologies and learn modern development tools. Strong ability to engage with Suppliers and External Consultants. Strong within both a team and individual project environment. Job Offer competitive salary hybrid working generous pension insurance plans, health care subsidised gym membership store discounts. family leave
The Client My client are a fintech business that service the Financial services industry. Rapid growth sees the recruiting for a Systems Analyst to join their London based team. The Role Provide 1st, 2nd & 3rd line support for offices in London, Germany, Luxembourg, Paris, and USA. Resolve IT Incidents and Requests promptly via ticketing and communication platforms. Utilise diagnostic techniques and remote troubleshooting. Maintain accurate records of queries, problems, and resolutions. Analyse call logs to identify common issues and improve support processes. Develop and update user-guides and team documentation. Manage AV equipment and meeting technology. Support multiple IT platforms including Azure, Office, Mimecast, Backups, Exclaimer Cloud, etc. Your Profile To apply for this role you will have around 2-5 years experience in a service desk role. You will be progressive, inquisitve and have the desire to get stuck in and grow with the business. You will have excellent communication skills and a positive attitude. Salary & Benefits £40,000 - £50,000 + an extremely generous bonus 30 days annual leave Free breakfast and lunch 3 days a week in the office Outstanding riverside offices Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: gb/en/how-spot-recruitment-scams-and-protect-yourself
Mar 29, 2024
Full time
The Client My client are a fintech business that service the Financial services industry. Rapid growth sees the recruiting for a Systems Analyst to join their London based team. The Role Provide 1st, 2nd & 3rd line support for offices in London, Germany, Luxembourg, Paris, and USA. Resolve IT Incidents and Requests promptly via ticketing and communication platforms. Utilise diagnostic techniques and remote troubleshooting. Maintain accurate records of queries, problems, and resolutions. Analyse call logs to identify common issues and improve support processes. Develop and update user-guides and team documentation. Manage AV equipment and meeting technology. Support multiple IT platforms including Azure, Office, Mimecast, Backups, Exclaimer Cloud, etc. Your Profile To apply for this role you will have around 2-5 years experience in a service desk role. You will be progressive, inquisitve and have the desire to get stuck in and grow with the business. You will have excellent communication skills and a positive attitude. Salary & Benefits £40,000 - £50,000 + an extremely generous bonus 30 days annual leave Free breakfast and lunch 3 days a week in the office Outstanding riverside offices Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: gb/en/how-spot-recruitment-scams-and-protect-yourself