Infrastructure Operations Engineer: Pay up to £43,347, plus up to 27% employer pension contributions, hybrid home working, flexible hours, and great work life balance. DWP. Digital with Purpose. Are you an IT Operations Controller looking for a role where you can utilise your skills and experience to deliver high value services? Do you want to solve complex problems that will help DWP support the most vulnerable citizens? This is a great opportunity for an IT Operations Controller to join and support DWP as we take on a digital transformation that will mean better experience for our millions of users, better work for our people, and more efficient and effective services. You'll be part of a team of around 30 people based across our Newcastle and Manchester Digital Hubs. Together you will provide 24-hour cover on a shift basis and be the central point of monitoring for every service on the DWP Estate. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year, to support millions of daily users. Our DWP Digital teams are delivering a once-in-a-generation transformation of products and services that almost everyone in the UK will use, at key times in their lives. The scale of what we do is outstanding, and our purpose is unique. We'd love you to join us. Delivery. Work. Projects. As an IT Operations Controller you will manage a team who monitor infrastructure and applications across Datacentre and Cloud (AWS and Azure) environments. You will lead shift team members in first line fault diagnosis and incident resolution. As an IT Operations Shift Lead you will manage and support the performance and development of team members. You will support Major Incidents and coordinating and liaising with stakeholders to minimise service impacting issues. Assist with the implementation of agreed remedies and preventative measures. Initiate and monitor actions to investigate and resolve problems in systems. You'll provide expert knowledge and guidance to projects and lead on the coordination of incoming data to prioritise the workload for the Operations Analyst team. You will work closely with senior stakeholders and team members to identify areas for improvement and simplify processes. Identify improvements and support proposed solutions. What skills, knowledge and experience will you need? Experience of leadership and Team Management in an IT Operations area. Experience working within a first line Command Centre team or incident resolution teams. Knowledge of IT Infrastructure e.g., Networks, Servers and IT Application monitoring hosted within traditional Datacentres and Cloud (AWS and Azure) environments using tools such as BMC and Dynatrace. Ability to analyse and triage high profile technical incidents, prioritise accordingly and coordinate through to resolution with 2/3rd line technical SMEs (this will include supporting the Major Incident Management process). Understand the ITIL framework with working knowledge of Incident, Problem and Change. Analytical and problem-solving skills with working knowledge of ServiceNow, Service Management products and collaboration tools. Ability to utilise service reports to monitor and measure service performance of operational services. You can identify Continual Service Improvement opportunities to improve user experience and deliver a consistently high standard of customer service to all stakeholders Details. Wages. Perks. You'll join us in our brilliant digital hubs in Manchester or Newcastle. We also have all the tools and tech we need to enable our people to work flexibly. We work a hybrid model with a mix of home working and sometime in the office. In return for your skills, we offer competitive pay of up to £43,347. You'll be eligible for a brilliant civil service pension with employer contributions of 28.97%. You'll get a generous leave package starting at 26 days, plus all the usual bank holidays, and the option to take extra days off on flexi leave. We also have a broad benefits package built around your work-life balance which includes: Flexible working, flexi hours and flexi days Hybrid working: some time in a hub with the team, some time at home Family-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket Sports and social activities Working in an award-winning environment and culture Professional development, coaching, mentoring and career progression opportunities. Click 'Apply' for more information and to start an application on Civil Service Jobs.
Apr 19, 2024
Full time
Infrastructure Operations Engineer: Pay up to £43,347, plus up to 27% employer pension contributions, hybrid home working, flexible hours, and great work life balance. DWP. Digital with Purpose. Are you an IT Operations Controller looking for a role where you can utilise your skills and experience to deliver high value services? Do you want to solve complex problems that will help DWP support the most vulnerable citizens? This is a great opportunity for an IT Operations Controller to join and support DWP as we take on a digital transformation that will mean better experience for our millions of users, better work for our people, and more efficient and effective services. You'll be part of a team of around 30 people based across our Newcastle and Manchester Digital Hubs. Together you will provide 24-hour cover on a shift basis and be the central point of monitoring for every service on the DWP Estate. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year, to support millions of daily users. Our DWP Digital teams are delivering a once-in-a-generation transformation of products and services that almost everyone in the UK will use, at key times in their lives. The scale of what we do is outstanding, and our purpose is unique. We'd love you to join us. Delivery. Work. Projects. As an IT Operations Controller you will manage a team who monitor infrastructure and applications across Datacentre and Cloud (AWS and Azure) environments. You will lead shift team members in first line fault diagnosis and incident resolution. As an IT Operations Shift Lead you will manage and support the performance and development of team members. You will support Major Incidents and coordinating and liaising with stakeholders to minimise service impacting issues. Assist with the implementation of agreed remedies and preventative measures. Initiate and monitor actions to investigate and resolve problems in systems. You'll provide expert knowledge and guidance to projects and lead on the coordination of incoming data to prioritise the workload for the Operations Analyst team. You will work closely with senior stakeholders and team members to identify areas for improvement and simplify processes. Identify improvements and support proposed solutions. What skills, knowledge and experience will you need? Experience of leadership and Team Management in an IT Operations area. Experience working within a first line Command Centre team or incident resolution teams. Knowledge of IT Infrastructure e.g., Networks, Servers and IT Application monitoring hosted within traditional Datacentres and Cloud (AWS and Azure) environments using tools such as BMC and Dynatrace. Ability to analyse and triage high profile technical incidents, prioritise accordingly and coordinate through to resolution with 2/3rd line technical SMEs (this will include supporting the Major Incident Management process). Understand the ITIL framework with working knowledge of Incident, Problem and Change. Analytical and problem-solving skills with working knowledge of ServiceNow, Service Management products and collaboration tools. Ability to utilise service reports to monitor and measure service performance of operational services. You can identify Continual Service Improvement opportunities to improve user experience and deliver a consistently high standard of customer service to all stakeholders Details. Wages. Perks. You'll join us in our brilliant digital hubs in Manchester or Newcastle. We also have all the tools and tech we need to enable our people to work flexibly. We work a hybrid model with a mix of home working and sometime in the office. In return for your skills, we offer competitive pay of up to £43,347. You'll be eligible for a brilliant civil service pension with employer contributions of 28.97%. You'll get a generous leave package starting at 26 days, plus all the usual bank holidays, and the option to take extra days off on flexi leave. We also have a broad benefits package built around your work-life balance which includes: Flexible working, flexi hours and flexi days Hybrid working: some time in a hub with the team, some time at home Family-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket Sports and social activities Working in an award-winning environment and culture Professional development, coaching, mentoring and career progression opportunities. Click 'Apply' for more information and to start an application on Civil Service Jobs.
Infrastructure Operations Engineer: Pay up to £43,347, plus up to 27% employer pension contributions, hybrid home working, flexible hours, and great work life balance. DWP. Digital with Purpose. Are you an IT Operations Controller looking for a role where you can utilise your skills and experience to deliver high value services? Do you want to solve complex problems that will help DWP support the most vulnerable citizens? This is a great opportunity for an IT Operations Controller to join and support DWP as we take on a digital transformation that will mean better experience for our millions of users, better work for our people, and more efficient and effective services. You'll be part of a team of around 30 people based across our Newcastle and Manchester Digital Hubs. Together you will provide 24-hour cover on a shift basis and be the central point of monitoring for every service on the DWP Estate. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year, to support millions of daily users. Our DWP Digital teams are delivering a once-in-a-generation transformation of products and services that almost everyone in the UK will use, at key times in their lives. The scale of what we do is outstanding, and our purpose is unique. We'd love you to join us. Delivery. Work. Projects. As an IT Operations Controller you will manage a team who monitor infrastructure and applications across Datacentre and Cloud (AWS and Azure) environments. You will lead shift team members in first line fault diagnosis and incident resolution. As an IT Operations Shift Lead you will manage and support the performance and development of team members. You will support Major Incidents and coordinating and liaising with stakeholders to minimise service impacting issues. Assist with the implementation of agreed remedies and preventative measures. Initiate and monitor actions to investigate and resolve problems in systems. You'll provide expert knowledge and guidance to projects and lead on the coordination of incoming data to prioritise the workload for the Operations Analyst team. You will work closely with senior stakeholders and team members to identify areas for improvement and simplify processes. Identify improvements and support proposed solutions. What skills, knowledge and experience will you need? Experience of leadership and Team Management in an IT Operations area. Experience working within a first line Command Centre team or incident resolution teams. Knowledge of IT Infrastructure e.g., Networks, Servers and IT Application monitoring hosted within traditional Datacentres and Cloud (AWS and Azure) environments using tools such as BMC and Dynatrace. Ability to analyse and triage high profile technical incidents, prioritise accordingly and coordinate through to resolution with 2/3rd line technical SMEs (this will include supporting the Major Incident Management process). Understand the ITIL framework with working knowledge of Incident, Problem and Change. Analytical and problem-solving skills with working knowledge of ServiceNow, Service Management products and collaboration tools. Ability to utilise service reports to monitor and measure service performance of operational services. You can identify Continual Service Improvement opportunities to improve user experience and deliver a consistently high standard of customer service to all stakeholders Details. Wages. Perks. You'll join us in our brilliant digital hubs in Manchester or Newcastle. We also have all the tools and tech we need to enable our people to work flexibly. We work a hybrid model with a mix of home working and sometime in the office. In return for your skills, we offer competitive pay of up to £43,347. You'll be eligible for a brilliant civil service pension with employer contributions of 28.97%. You'll get a generous leave package starting at 26 days, plus all the usual bank holidays, and the option to take extra days off on flexi leave. We also have a broad benefits package built around your work-life balance which includes: Flexible working, flexi hours and flexi days Hybrid working: some time in a hub with the team, some time at home Family-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket Sports and social activities Working in an award-winning environment and culture Professional development, coaching, mentoring and career progression opportunities. Click 'Apply' for more information and to start an application on Civil Service Jobs.
Apr 19, 2024
Full time
Infrastructure Operations Engineer: Pay up to £43,347, plus up to 27% employer pension contributions, hybrid home working, flexible hours, and great work life balance. DWP. Digital with Purpose. Are you an IT Operations Controller looking for a role where you can utilise your skills and experience to deliver high value services? Do you want to solve complex problems that will help DWP support the most vulnerable citizens? This is a great opportunity for an IT Operations Controller to join and support DWP as we take on a digital transformation that will mean better experience for our millions of users, better work for our people, and more efficient and effective services. You'll be part of a team of around 30 people based across our Newcastle and Manchester Digital Hubs. Together you will provide 24-hour cover on a shift basis and be the central point of monitoring for every service on the DWP Estate. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year, to support millions of daily users. Our DWP Digital teams are delivering a once-in-a-generation transformation of products and services that almost everyone in the UK will use, at key times in their lives. The scale of what we do is outstanding, and our purpose is unique. We'd love you to join us. Delivery. Work. Projects. As an IT Operations Controller you will manage a team who monitor infrastructure and applications across Datacentre and Cloud (AWS and Azure) environments. You will lead shift team members in first line fault diagnosis and incident resolution. As an IT Operations Shift Lead you will manage and support the performance and development of team members. You will support Major Incidents and coordinating and liaising with stakeholders to minimise service impacting issues. Assist with the implementation of agreed remedies and preventative measures. Initiate and monitor actions to investigate and resolve problems in systems. You'll provide expert knowledge and guidance to projects and lead on the coordination of incoming data to prioritise the workload for the Operations Analyst team. You will work closely with senior stakeholders and team members to identify areas for improvement and simplify processes. Identify improvements and support proposed solutions. What skills, knowledge and experience will you need? Experience of leadership and Team Management in an IT Operations area. Experience working within a first line Command Centre team or incident resolution teams. Knowledge of IT Infrastructure e.g., Networks, Servers and IT Application monitoring hosted within traditional Datacentres and Cloud (AWS and Azure) environments using tools such as BMC and Dynatrace. Ability to analyse and triage high profile technical incidents, prioritise accordingly and coordinate through to resolution with 2/3rd line technical SMEs (this will include supporting the Major Incident Management process). Understand the ITIL framework with working knowledge of Incident, Problem and Change. Analytical and problem-solving skills with working knowledge of ServiceNow, Service Management products and collaboration tools. Ability to utilise service reports to monitor and measure service performance of operational services. You can identify Continual Service Improvement opportunities to improve user experience and deliver a consistently high standard of customer service to all stakeholders Details. Wages. Perks. You'll join us in our brilliant digital hubs in Manchester or Newcastle. We also have all the tools and tech we need to enable our people to work flexibly. We work a hybrid model with a mix of home working and sometime in the office. In return for your skills, we offer competitive pay of up to £43,347. You'll be eligible for a brilliant civil service pension with employer contributions of 28.97%. You'll get a generous leave package starting at 26 days, plus all the usual bank holidays, and the option to take extra days off on flexi leave. We also have a broad benefits package built around your work-life balance which includes: Flexible working, flexi hours and flexi days Hybrid working: some time in a hub with the team, some time at home Family-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket Sports and social activities Working in an award-winning environment and culture Professional development, coaching, mentoring and career progression opportunities. Click 'Apply' for more information and to start an application on Civil Service Jobs.
Department of Work & Pensions
Newcastle Upon Tyne, Tyne And Wear
Infrastructure Operations Engineer: Pay up to 43,347, plus up to 27% employer pension contributions, hybrid home working, flexible hours, and great work life balance. DWP. Digital with Purpose. Are you an IT Operations Controller looking for a role where you can utilise your skills and experience to deliver high value services? Do you want to solve complex problems that will help DWP support the most vulnerable citizens? This is a great opportunity for an IT Operations Controller to join and support DWP as we take on a digital transformation that will mean better experience for our millions of users, better work for our people, and more efficient and effective services. You'll be part of a team of around 30 people based across our Newcastle and Manchester Digital Hubs. Together you will provide 24-hour cover on a shift basis and be the central point of monitoring for every service on the DWP Estate. DWP is the UK's largest government department. We help people into work and make payments worth over 195bn a year, to support millions of daily users. Our DWP Digital teams are delivering a once-in-a-generation transformation of products and services that almost everyone in the UK will use, at key times in their lives. The scale of what we do is outstanding, and our purpose is unique. We'd love you to join us. Delivery. Work. Projects. As an IT Operations Controller you will manage a team who monitor infrastructure and applications across Datacentre and Cloud (AWS and Azure) environments. You will lead shift team members in first line fault diagnosis and incident resolution. As an IT Operations Shift Lead you will manage and support the performance and development of team members. You will support Major Incidents and coordinating and liaising with stakeholders to minimise service impacting issues. Assist with the implementation of agreed remedies and preventative measures. Initiate and monitor actions to investigate and resolve problems in systems. You'll provide expert knowledge and guidance to projects and lead on the coordination of incoming data to prioritise the workload for the Operations Analyst team. You will work closely with senior stakeholders and team members to identify areas for improvement and simplify processes. Identify improvements and support proposed solutions. What skills, knowledge and experience will you need? Experience of leadership and Team Management in an IT Operations area. Experience working within a first line Command Centre team or incident resolution teams. Knowledge of IT Infrastructure e.g., Networks, Servers and IT Application monitoring hosted within traditional Datacentres and Cloud (AWS and Azure) environments using tools such as BMC and Dynatrace. Ability to analyse and triage high profile technical incidents, prioritise accordingly and coordinate through to resolution with 2/3rd line technical SMEs (this will include supporting the Major Incident Management process). Understand the ITIL framework with working knowledge of Incident, Problem and Change. Analytical and problem-solving skills with working knowledge of ServiceNow, Service Management products and collaboration tools. Ability to utilise service reports to monitor and measure service performance of operational services. You can identify Continual Service Improvement opportunities to improve user experience and deliver a consistently high standard of customer service to all stakeholders Details. Wages. Perks. You'll join us in our brilliant digital hubs in Manchester or Newcastle. We also have all the tools and tech we need to enable our people to work flexibly. We work a hybrid model with a mix of home working and sometime in the office. In return for your skills, we offer competitive pay of up to 43,347. You'll be eligible for a brilliant civil service pension with employer contributions of 28.97%. You'll get a generous leave package starting at 26 days, plus all the usual bank holidays, and the option to take extra days off on flexi leave. We also have a broad benefits package built around your work-life balance which includes: Flexible working, flexi hours and flexi days Hybrid working: some time in a hub with the team, some time at home Family-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket Sports and social activities Working in an award-winning environment and culture Professional development, coaching, mentoring and career progression opportunities. Click 'Apply' for more information and to start an application on Civil Service Jobs.
Apr 18, 2024
Full time
Infrastructure Operations Engineer: Pay up to 43,347, plus up to 27% employer pension contributions, hybrid home working, flexible hours, and great work life balance. DWP. Digital with Purpose. Are you an IT Operations Controller looking for a role where you can utilise your skills and experience to deliver high value services? Do you want to solve complex problems that will help DWP support the most vulnerable citizens? This is a great opportunity for an IT Operations Controller to join and support DWP as we take on a digital transformation that will mean better experience for our millions of users, better work for our people, and more efficient and effective services. You'll be part of a team of around 30 people based across our Newcastle and Manchester Digital Hubs. Together you will provide 24-hour cover on a shift basis and be the central point of monitoring for every service on the DWP Estate. DWP is the UK's largest government department. We help people into work and make payments worth over 195bn a year, to support millions of daily users. Our DWP Digital teams are delivering a once-in-a-generation transformation of products and services that almost everyone in the UK will use, at key times in their lives. The scale of what we do is outstanding, and our purpose is unique. We'd love you to join us. Delivery. Work. Projects. As an IT Operations Controller you will manage a team who monitor infrastructure and applications across Datacentre and Cloud (AWS and Azure) environments. You will lead shift team members in first line fault diagnosis and incident resolution. As an IT Operations Shift Lead you will manage and support the performance and development of team members. You will support Major Incidents and coordinating and liaising with stakeholders to minimise service impacting issues. Assist with the implementation of agreed remedies and preventative measures. Initiate and monitor actions to investigate and resolve problems in systems. You'll provide expert knowledge and guidance to projects and lead on the coordination of incoming data to prioritise the workload for the Operations Analyst team. You will work closely with senior stakeholders and team members to identify areas for improvement and simplify processes. Identify improvements and support proposed solutions. What skills, knowledge and experience will you need? Experience of leadership and Team Management in an IT Operations area. Experience working within a first line Command Centre team or incident resolution teams. Knowledge of IT Infrastructure e.g., Networks, Servers and IT Application monitoring hosted within traditional Datacentres and Cloud (AWS and Azure) environments using tools such as BMC and Dynatrace. Ability to analyse and triage high profile technical incidents, prioritise accordingly and coordinate through to resolution with 2/3rd line technical SMEs (this will include supporting the Major Incident Management process). Understand the ITIL framework with working knowledge of Incident, Problem and Change. Analytical and problem-solving skills with working knowledge of ServiceNow, Service Management products and collaboration tools. Ability to utilise service reports to monitor and measure service performance of operational services. You can identify Continual Service Improvement opportunities to improve user experience and deliver a consistently high standard of customer service to all stakeholders Details. Wages. Perks. You'll join us in our brilliant digital hubs in Manchester or Newcastle. We also have all the tools and tech we need to enable our people to work flexibly. We work a hybrid model with a mix of home working and sometime in the office. In return for your skills, we offer competitive pay of up to 43,347. You'll be eligible for a brilliant civil service pension with employer contributions of 28.97%. You'll get a generous leave package starting at 26 days, plus all the usual bank holidays, and the option to take extra days off on flexi leave. We also have a broad benefits package built around your work-life balance which includes: Flexible working, flexi hours and flexi days Hybrid working: some time in a hub with the team, some time at home Family-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket Sports and social activities Working in an award-winning environment and culture Professional development, coaching, mentoring and career progression opportunities. Click 'Apply' for more information and to start an application on Civil Service Jobs.
Role : ServiceNow GRC Architect Location: London The company: Wipro is an exciting organisation to work for. We ranked as a "Top Employer" as part of the Top Employer Institute annual listings. We were assessed on several key HR practices including Diversity and Inclusion. This is accompanied by exciting business growth in the last six-quarters. The Role: As a ServiceNow Technical Lead / Solution Architect operating across the enterprise within the capability team, you will be responsible for leading scoping, design, development, and implementation activities across client projects to deliver world class ServiceNow-based solutions. You must analyse new business requirements and their correct technical implementation solutions using industry best practices. You will work closely with client engagement leads, ServiceNow architects, connected service teams, project managers, business analysts, developers, and testers to guide the design through to implementation and beyond whilst ensuring company risk and quality standards are adhered to. Responsibilities: Lead the technical delivery of projects based on the ServiceNow platform: • Define technical solutions (at an architectural and design level of detail) • Provide technical leadership and mentoring to junior architects and offshore development teams • Deliver compelling solution demonstrations across the ServiceNow platform • Design and deliver technical integrations between ServiceNow, client IT and business services • Hands-on experience in the new UI ServiceNow has brought into the platform, like, Workspace, Generative AI, MS Office integration, Self Service Portal etc. • Good experience in integrating ServiceNow platform apps with external systems like SAP, Workday, Coupa, or any other GRC tools like Archer, and MetricStream. • Assist development teams in resolving complex technical issues through all stages of the project lifecycle. • The continuous growth of knowledge around the ServiceNow platform through certifications, internal/external webinars, case studies, training, community, and other resources. • Ability to establish deep and lasting relationships with clients and team members to enhance the reputation of the company as an advisor of choice • Support the ServiceNow presales opportunity lifecycle • Build constructive, working relationships with companies' global network of ServiceNow resources • Contribute to the development of companies ServiceNow product roadmap. • Ensure the project delivery team complies with companies' solution architecture standards and frameworks • Operate as a member of the wider company's community, sharing knowledge across functions and building your network within the firm. Required Skills & Experience: • Proven experience in consulting / professional services and technical delivery. • A proven track record of delivering complex technology projects on the ServiceNow platform on time and budget as a Solution Architect. • Experience in leading offshore development teams and working with engagement leads, project managers and business analysts to deliver enterprise wide ServiceNow solutions. • Certified ServiceNow System Administrator. • Certified Implementation Specialist in at least 1 product suite ( Risk and Compliance, SecOps , HRSD). • Certified in ITIL Foundation (v3 or v4). • Strong expertise in scripting on the ServiceNow platform using JavaScript, CSS, and Angular JS: Flows, Business Rules, Client Scripts, UI Actions, Widgets and UI Pages. • Deep understanding of the key technologies relevant to the ServiceNow integration solutions including Integration Hub, SSO, Web Services, LDAP, JDBC, etc. • Experience with delivering solutions in complex client environments. • Understanding of common business analysis techniques and approaches. • Experience with agile and traditional software and project methodologies. • Able to communicate with impact, in a way that is open, honest, consistent, and clear to influence and align stakeholders around a proposed approach. • Strong negotiator, influencer, and team player, used to managing multiple stakeholders in demanding time-critical situations. • Strong drive and resilience to overcome challenges or setbacks to achieve your team/project/client goals. • Passionate about areas of expertise, managing your development by learning continuously from experience and seeking out development opportunities. Benefits: You will receive a competitive salary, a generous benefits package, training, and development, as well as an exciting career within a fast paced and dynamic business. The benefits include; Contributory pension Extra holiday purchase Life insurance policy Private medical insurance Equal Opportunities: Wipro is an advocate for positive change and conscious inclusion. As a global employer, we strive to create a diverse Wipro family by remaining committed to the development of our culture, diversity, equality, and inclusion in the workplace. All applicants welcome. GRC Consulting
Apr 18, 2024
Full time
Role : ServiceNow GRC Architect Location: London The company: Wipro is an exciting organisation to work for. We ranked as a "Top Employer" as part of the Top Employer Institute annual listings. We were assessed on several key HR practices including Diversity and Inclusion. This is accompanied by exciting business growth in the last six-quarters. The Role: As a ServiceNow Technical Lead / Solution Architect operating across the enterprise within the capability team, you will be responsible for leading scoping, design, development, and implementation activities across client projects to deliver world class ServiceNow-based solutions. You must analyse new business requirements and their correct technical implementation solutions using industry best practices. You will work closely with client engagement leads, ServiceNow architects, connected service teams, project managers, business analysts, developers, and testers to guide the design through to implementation and beyond whilst ensuring company risk and quality standards are adhered to. Responsibilities: Lead the technical delivery of projects based on the ServiceNow platform: • Define technical solutions (at an architectural and design level of detail) • Provide technical leadership and mentoring to junior architects and offshore development teams • Deliver compelling solution demonstrations across the ServiceNow platform • Design and deliver technical integrations between ServiceNow, client IT and business services • Hands-on experience in the new UI ServiceNow has brought into the platform, like, Workspace, Generative AI, MS Office integration, Self Service Portal etc. • Good experience in integrating ServiceNow platform apps with external systems like SAP, Workday, Coupa, or any other GRC tools like Archer, and MetricStream. • Assist development teams in resolving complex technical issues through all stages of the project lifecycle. • The continuous growth of knowledge around the ServiceNow platform through certifications, internal/external webinars, case studies, training, community, and other resources. • Ability to establish deep and lasting relationships with clients and team members to enhance the reputation of the company as an advisor of choice • Support the ServiceNow presales opportunity lifecycle • Build constructive, working relationships with companies' global network of ServiceNow resources • Contribute to the development of companies ServiceNow product roadmap. • Ensure the project delivery team complies with companies' solution architecture standards and frameworks • Operate as a member of the wider company's community, sharing knowledge across functions and building your network within the firm. Required Skills & Experience: • Proven experience in consulting / professional services and technical delivery. • A proven track record of delivering complex technology projects on the ServiceNow platform on time and budget as a Solution Architect. • Experience in leading offshore development teams and working with engagement leads, project managers and business analysts to deliver enterprise wide ServiceNow solutions. • Certified ServiceNow System Administrator. • Certified Implementation Specialist in at least 1 product suite ( Risk and Compliance, SecOps , HRSD). • Certified in ITIL Foundation (v3 or v4). • Strong expertise in scripting on the ServiceNow platform using JavaScript, CSS, and Angular JS: Flows, Business Rules, Client Scripts, UI Actions, Widgets and UI Pages. • Deep understanding of the key technologies relevant to the ServiceNow integration solutions including Integration Hub, SSO, Web Services, LDAP, JDBC, etc. • Experience with delivering solutions in complex client environments. • Understanding of common business analysis techniques and approaches. • Experience with agile and traditional software and project methodologies. • Able to communicate with impact, in a way that is open, honest, consistent, and clear to influence and align stakeholders around a proposed approach. • Strong negotiator, influencer, and team player, used to managing multiple stakeholders in demanding time-critical situations. • Strong drive and resilience to overcome challenges or setbacks to achieve your team/project/client goals. • Passionate about areas of expertise, managing your development by learning continuously from experience and seeking out development opportunities. Benefits: You will receive a competitive salary, a generous benefits package, training, and development, as well as an exciting career within a fast paced and dynamic business. The benefits include; Contributory pension Extra holiday purchase Life insurance policy Private medical insurance Equal Opportunities: Wipro is an advocate for positive change and conscious inclusion. As a global employer, we strive to create a diverse Wipro family by remaining committed to the development of our culture, diversity, equality, and inclusion in the workplace. All applicants welcome. GRC Consulting
Arbuthnot Latham has been associated with banking since 1833. We combine private and commercial banking, wealth planning and investment management. We believe in traditional relationship and service-led banking powered by modern technology. Job Purpose The Solution Architect is responsible for the design and implementation of designs and documentation at the system level. This role requires strong technical expertise, communication and ability to problem solve complex problems in a way that achieves scalable, resilient and secure IT solutions. As the Solutions Architect, you will play a vital role in shaping and implementing solutions which bring to life the Bank's strategic vision for business and technology. You will work closely with a variety of stakeholders, including Business and Enterprise Architects, IT Leaders, Business Executives and Technology teams to hone and optimize our technology solutions. In your role, you will harmonise the technology with strategy. Where applicable, to place the interests of customers at the centre of all activities, act in a way that is consistent with achieving good outcomes for consumers; and to comply with the FCA and PRA's Conduct Rules. Key Responsibilities: Collaborate with Product Owners, Head of Platforms, Enterprise Architects & Engineers to create the Architectural runway for our Platform teams; Be responsible for our application architecture and the delivery of our engineering design deliverables and managing architecture decisions through formal governance processes whilst ensuring IT Compliance and governance policies are met. Partner with fellow architects & service providers to elaborate on solutions, their interfaces and validating technology assumptions, evaluating implementation alternatives and software lifecycle risks, assumptions, issues & dependencies. Provide analysis of options and deliver end-to-end solution designs using relevant architectural building blocks as well as producing designs for features that enable frequent incremental customer value delivery. Promote adaptive design practises to drive collaboration across Platform teams centring on a common vision with continuous feedback. Capture technical design risks or issues and drive resolution through architectural or agile practices. Responsible for managing risks inherent to the role by diligently observing internal policies and procedures. Key Interfaces: Business Transformation and Systems Development Director Technical teams Director, Transformation Enablement Heads of IT Platforms Head of IT Infrastructure and Operations Person Specification Person Specification Knowledge/ Experience/Skills: Experience in designing complex solutions Experience working with Commercial-Off-the-Shelf and bespoke solutions Experience in both greenfield and legacy environments Strong stakeholder management in a regulated environment Experience in decommissioning legacy systems Experience in business transformation programmes Ability to influence at all levels Outstanding communication and interpersonal abilities Self- starter attitude with drive to achieve Commercial awareness with an operational and strategic mindset Experience with Cloud-native services & applications (Preferably MS Azure). Experience of distributed, micro-services based or event-driven architectures. Good understanding of software design principles and best practices Experience with APIs, Integration Patterns and microservices Experience of DevOps technologies and practices Technical Skills Prior experience in a solution architecture position and demonstrable working knowledge of infrastructure and security architecture practices and concerns as well as experience in architecture and design governance. Strong understanding of building applications through containerised microservices-based architectures, with a working-to-strong understanding of cloud methodologies; Experience in the following: Mobile Native & Cross Platform Apps for Apple iOS, Android or ReactNative MuleSoft Software as a Service Platform (SalesForce, ServiceNow, Offices365) Programming languages, including Backbase stack Micro-front end and micro-service API design, event driven architecture Single Page Applications using technologies such as Backbase stack or equivalent Qualifications: Proven experience in solution architecture within banking and financial services. Technical specialism in cloud architectures, preferably Azure and / or Oracle. TOGAF 9 (or newer) Certified Problem Solving & Judgment Customer Focus Planning & Reviewing Performance Focus Expert Knowledge Communication & Confidence About Us Life, Work and Benefits Arbuthnot Latham is committed to equal-opportunities for all staff and candidates. We embrace inclusion & diversity and understand why they are critical for the success of our business and people. Competitive salary, pension & holiday allowance BUPA Health cover 4x Life Assurance Discretionary bonus Market leading maternity/paternity and menopause policies
Apr 18, 2024
Full time
Arbuthnot Latham has been associated with banking since 1833. We combine private and commercial banking, wealth planning and investment management. We believe in traditional relationship and service-led banking powered by modern technology. Job Purpose The Solution Architect is responsible for the design and implementation of designs and documentation at the system level. This role requires strong technical expertise, communication and ability to problem solve complex problems in a way that achieves scalable, resilient and secure IT solutions. As the Solutions Architect, you will play a vital role in shaping and implementing solutions which bring to life the Bank's strategic vision for business and technology. You will work closely with a variety of stakeholders, including Business and Enterprise Architects, IT Leaders, Business Executives and Technology teams to hone and optimize our technology solutions. In your role, you will harmonise the technology with strategy. Where applicable, to place the interests of customers at the centre of all activities, act in a way that is consistent with achieving good outcomes for consumers; and to comply with the FCA and PRA's Conduct Rules. Key Responsibilities: Collaborate with Product Owners, Head of Platforms, Enterprise Architects & Engineers to create the Architectural runway for our Platform teams; Be responsible for our application architecture and the delivery of our engineering design deliverables and managing architecture decisions through formal governance processes whilst ensuring IT Compliance and governance policies are met. Partner with fellow architects & service providers to elaborate on solutions, their interfaces and validating technology assumptions, evaluating implementation alternatives and software lifecycle risks, assumptions, issues & dependencies. Provide analysis of options and deliver end-to-end solution designs using relevant architectural building blocks as well as producing designs for features that enable frequent incremental customer value delivery. Promote adaptive design practises to drive collaboration across Platform teams centring on a common vision with continuous feedback. Capture technical design risks or issues and drive resolution through architectural or agile practices. Responsible for managing risks inherent to the role by diligently observing internal policies and procedures. Key Interfaces: Business Transformation and Systems Development Director Technical teams Director, Transformation Enablement Heads of IT Platforms Head of IT Infrastructure and Operations Person Specification Person Specification Knowledge/ Experience/Skills: Experience in designing complex solutions Experience working with Commercial-Off-the-Shelf and bespoke solutions Experience in both greenfield and legacy environments Strong stakeholder management in a regulated environment Experience in decommissioning legacy systems Experience in business transformation programmes Ability to influence at all levels Outstanding communication and interpersonal abilities Self- starter attitude with drive to achieve Commercial awareness with an operational and strategic mindset Experience with Cloud-native services & applications (Preferably MS Azure). Experience of distributed, micro-services based or event-driven architectures. Good understanding of software design principles and best practices Experience with APIs, Integration Patterns and microservices Experience of DevOps technologies and practices Technical Skills Prior experience in a solution architecture position and demonstrable working knowledge of infrastructure and security architecture practices and concerns as well as experience in architecture and design governance. Strong understanding of building applications through containerised microservices-based architectures, with a working-to-strong understanding of cloud methodologies; Experience in the following: Mobile Native & Cross Platform Apps for Apple iOS, Android or ReactNative MuleSoft Software as a Service Platform (SalesForce, ServiceNow, Offices365) Programming languages, including Backbase stack Micro-front end and micro-service API design, event driven architecture Single Page Applications using technologies such as Backbase stack or equivalent Qualifications: Proven experience in solution architecture within banking and financial services. Technical specialism in cloud architectures, preferably Azure and / or Oracle. TOGAF 9 (or newer) Certified Problem Solving & Judgment Customer Focus Planning & Reviewing Performance Focus Expert Knowledge Communication & Confidence About Us Life, Work and Benefits Arbuthnot Latham is committed to equal-opportunities for all staff and candidates. We embrace inclusion & diversity and understand why they are critical for the success of our business and people. Competitive salary, pension & holiday allowance BUPA Health cover 4x Life Assurance Discretionary bonus Market leading maternity/paternity and menopause policies
ServiceNow Senior Technical Consultant required to work at an leading ServiceNow Implementation Partner to work across a range of interesting and complex implementation projects on a permanent basis with work split between home and London. Joining a growing and industry-leading group of consultants you will be responsible for implementing ServiceNow for various customers from initial engagement through to delivery. You will therefore be required to have strong business-facing and technical skills; from advising on possible solutions and running requirements gathering workshops, through to hands on development and configuring the platform using JavaScript, HTML, and AngularJS. Ideally, the successful candidate will have prior experience in a consulting role and hold ServiceNow certifications such as CSA and CIS (preferably across multiple product lines). Successful candidates will be technical, engaging and adaptable; with the ability to push themselves and be self-sufficient in a fast-moving environment. There is an excellent working culture; with importance placed on the social and collaborative aspects, as well as the technical nature of the role, and is a great opportunity to join an excellent consultancy as part of an incredibly impressive team. By applying to this advert, you are giving Xcede authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. A copy of our Privacy notice is available on our website for further details. Xcede is acting as an Employment Business in relation to this vacancy.
Apr 17, 2024
Full time
ServiceNow Senior Technical Consultant required to work at an leading ServiceNow Implementation Partner to work across a range of interesting and complex implementation projects on a permanent basis with work split between home and London. Joining a growing and industry-leading group of consultants you will be responsible for implementing ServiceNow for various customers from initial engagement through to delivery. You will therefore be required to have strong business-facing and technical skills; from advising on possible solutions and running requirements gathering workshops, through to hands on development and configuring the platform using JavaScript, HTML, and AngularJS. Ideally, the successful candidate will have prior experience in a consulting role and hold ServiceNow certifications such as CSA and CIS (preferably across multiple product lines). Successful candidates will be technical, engaging and adaptable; with the ability to push themselves and be self-sufficient in a fast-moving environment. There is an excellent working culture; with importance placed on the social and collaborative aspects, as well as the technical nature of the role, and is a great opportunity to join an excellent consultancy as part of an incredibly impressive team. By applying to this advert, you are giving Xcede authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. A copy of our Privacy notice is available on our website for further details. Xcede is acting as an Employment Business in relation to this vacancy.
About Sapphire Systems: Sapphire is the largest digital operating transformation provider to the mid-market and mid-enterprise clients. Our mission is to turn operating friction into digital business momentum. Through the passion and expertise of our people, we unlock cloud-delivered operating platforms, digital user experiences, data analytics, and intelligent automation that transforms our client's operational performance. We are globally significant partners for SAP, ServiceNow, Automation Anywhere, Infor, Hexagon and AWS, and we have transformed the digital operating capacity, capability, intelligence and resilience of over 1,250 clients in the UK and US through our portfolio of consulting, design, delivery, lifecycle service, and cloud services. Job summary: The Senior EAM consultant will work with customer stakeholders, management and other consultants to design or enhance functionality in the HxGN EAM system and Technical Interfaces. Configurations is to be based on a system design document, design specifications and software updates, as required. Key to success will be strong leadership, a positive client experience and demonstrating the system capabilities and business benefit to promote the product and create a solution that is fit for purpose. Duties will include: Designing solutions within software and/or interfaces. Managing workshops to design the system, analyse data and identify issues for resolution. Documenting business processes and/or system design changes. Building the system and applying appropriate front-end knowledge. Conducting training sessions for customer system admin and end user teams. Developing action plans to resolve system issues and/or enhance system functionality. Working closely with Project Managers & the PMO to assist with scope parameters, analysing/mitigating risk and guiding the team to deliver a high-quality solution. Maintaining excellent client relations. Supporting sales and pre-sales endeavours, as required. Adhering to internal processes and procedures. Assisting & supporting colleagues within the EAM team to maintain high standards of delivery. Leading project implementations, including resource allocation, delivery, risk & issue ownership & proactively following up and providing feedback. Representing Sapphire in a professional and positive manner. Desirable knowledge & experience: Experience implementing a leading asset management solution preferably HxGN EAM (formerly Infor EAM). Experience integrating asset management systems to other external systems such as Infor SunSystems, SAP, Infor Syteline, Sage or other ERPs and FMS'. SLDC (Lifecycle Development) experience. Java, SQL and ION (or similar middleware platform) and Flex and Alert Management experience. Experience or knowledge of building custom API's. Proficiency in configuration of EAM Mobile solutions. Leading design and business process analysis workshops and documenting system design documents. Leading proof of concept/conference room pilot sessions. A sound understanding of a Project Life Cycle, including planning, scope, resources, cost, quality, change management and risk/issue management required for implementations. (A PM certification would be advantageous). Experience in asset management/maintenance, transportation, energy, facilities or manufacturing industries. Good knowledge of Microsoft Office products. UK-based with the ability to work remotely/on-site, as required. Key personal attributes: Strong leadership capability. Ability to guide and mentor and to manage and oversee work done by junior consultants. High degree of emotional intelligence. Articulate in speech and conversation and friendly and personable with a professional, tactful and diplomatic approach. Dynamic, confident self-starter with a 'can-do' attitude and the ability to work independently and under pressure. Tertiary Business, Information Technology or Engineering qualification. Excellent written and verbal presentation skills with the ability to present complex ideas in a clear and concise manner and to influence and mediate where necessary. Attention to detail and a high quality output in all aspects of work. An ability to shape the Sapphire EAM offering and drive it forward, pre and post implementation, and ensure an ongoing partnership with clients. Desire to be part of a winning and innovative team, both in client facing or internal/continuous improvement endeavours.
Apr 16, 2024
Full time
About Sapphire Systems: Sapphire is the largest digital operating transformation provider to the mid-market and mid-enterprise clients. Our mission is to turn operating friction into digital business momentum. Through the passion and expertise of our people, we unlock cloud-delivered operating platforms, digital user experiences, data analytics, and intelligent automation that transforms our client's operational performance. We are globally significant partners for SAP, ServiceNow, Automation Anywhere, Infor, Hexagon and AWS, and we have transformed the digital operating capacity, capability, intelligence and resilience of over 1,250 clients in the UK and US through our portfolio of consulting, design, delivery, lifecycle service, and cloud services. Job summary: The Senior EAM consultant will work with customer stakeholders, management and other consultants to design or enhance functionality in the HxGN EAM system and Technical Interfaces. Configurations is to be based on a system design document, design specifications and software updates, as required. Key to success will be strong leadership, a positive client experience and demonstrating the system capabilities and business benefit to promote the product and create a solution that is fit for purpose. Duties will include: Designing solutions within software and/or interfaces. Managing workshops to design the system, analyse data and identify issues for resolution. Documenting business processes and/or system design changes. Building the system and applying appropriate front-end knowledge. Conducting training sessions for customer system admin and end user teams. Developing action plans to resolve system issues and/or enhance system functionality. Working closely with Project Managers & the PMO to assist with scope parameters, analysing/mitigating risk and guiding the team to deliver a high-quality solution. Maintaining excellent client relations. Supporting sales and pre-sales endeavours, as required. Adhering to internal processes and procedures. Assisting & supporting colleagues within the EAM team to maintain high standards of delivery. Leading project implementations, including resource allocation, delivery, risk & issue ownership & proactively following up and providing feedback. Representing Sapphire in a professional and positive manner. Desirable knowledge & experience: Experience implementing a leading asset management solution preferably HxGN EAM (formerly Infor EAM). Experience integrating asset management systems to other external systems such as Infor SunSystems, SAP, Infor Syteline, Sage or other ERPs and FMS'. SLDC (Lifecycle Development) experience. Java, SQL and ION (or similar middleware platform) and Flex and Alert Management experience. Experience or knowledge of building custom API's. Proficiency in configuration of EAM Mobile solutions. Leading design and business process analysis workshops and documenting system design documents. Leading proof of concept/conference room pilot sessions. A sound understanding of a Project Life Cycle, including planning, scope, resources, cost, quality, change management and risk/issue management required for implementations. (A PM certification would be advantageous). Experience in asset management/maintenance, transportation, energy, facilities or manufacturing industries. Good knowledge of Microsoft Office products. UK-based with the ability to work remotely/on-site, as required. Key personal attributes: Strong leadership capability. Ability to guide and mentor and to manage and oversee work done by junior consultants. High degree of emotional intelligence. Articulate in speech and conversation and friendly and personable with a professional, tactful and diplomatic approach. Dynamic, confident self-starter with a 'can-do' attitude and the ability to work independently and under pressure. Tertiary Business, Information Technology or Engineering qualification. Excellent written and verbal presentation skills with the ability to present complex ideas in a clear and concise manner and to influence and mediate where necessary. Attention to detail and a high quality output in all aspects of work. An ability to shape the Sapphire EAM offering and drive it forward, pre and post implementation, and ensure an ongoing partnership with clients. Desire to be part of a winning and innovative team, both in client facing or internal/continuous improvement endeavours.
Company Description We foster diverse perspectives and embrace innovation to help our clients navigate the uncertainty of capital markets. Through high-quality research and diversified investment services, we serve institutions, individuals, and private wealth clients in major markets worldwide. Our ambition is simple: to be our clients' most valued asset-management partner. Job Description Summary We seek a London-based End User Technology Analyst to join our EMEA End User Technology Team in Global Technology & Operations (GTO). Role Description The End User Technology Analyst is a key role for our firm providing the delivery and support of end user and workspace technology to our staff across EMEA offices. The successful candidate will be expected to build strong relationships with the business staff and management, acting as a trusted advisor for technology solutions as well as providing ongoing training to increase awareness and adoption of technology. This is a client-facing role which will have daily interaction with business and technology staff, including executive management. Key job responsibilities include, but are not limited to Act as a partner, trusted advisor and relationship manager for our business users, serving as the face of enterprise technology. This is business unit and/or location aligned and partners with the global technology management. Partner with product management, engineering?teams, and business aligned technology teams, providing feedback on products and services and engaging when new solutions are requested. Manage customer expectations and client experience in relation to consumption of enterprise technology by levering quantitative metrics, soliciting and analyzing client feedback, with the goal of providing superior service across our technology product offerings. End-user technology subject matter expert, understanding the product portfolio and how to support them. Ownership of all incident tickets and service requests for the business and/or location the candidate is aligned too. This includes the logging, review and escalation of incident tickets and problems, updating of knowledge articles, and facilitation across technology teams. Drive product training and adoption efforts; conduct end-user training, new hire training, host Tech Bar. Overall owner of?the new hire experience (setup, applications, on-boarding, training, etc.). Leads planning and buildouts of workplace technology for new offices, as well as regular move, add and change activities. Owns hardware procurement, disposal and asset management, including the regional equipment loaner programs. What makes this role unique or interesting? The successful candidate will be business-aligned and will have the opportunity to interact with all aspects of the business and technology. They will gain a thorough understanding of how technology impacts our business and contribute to the products and services that improve the business experience. The technology organization is highly collaborative and end user technologists are empowered and encouraged to be involved in discussions with engineers and application owners to work together on technology solutions. Qualifications, Experience, Education Bachelor's degree preferred. 5 years related experience is preferred.? Proven track record of supporting demanding and high energy users. Skills Strong interpersonal and communication skills. Strong business and technical writing skills. Demonstration of strong verbal and written communications skills in a corporate environment. Strong presence and presentation skills. Strong executive presence and high energy. Special Knowledge Strong understanding of IT Service Management practices, experience in using ITSM programs and the use of ServiceNow. Excellent troubleshooting, technical & creative problem-solving and analytical ability. Knowledge of Windows capabilities e.g. folder redirection, roaming profiles, distributed file system (DFS), permissions and shares. Strong knowledge of Windows 10 and 11 operating systems. Strong knowledge of Apple and Android mobile devices. Knowledge of Microsoft Active Directory and Active Roles interface. Knowledge of Cisco desktop phones and features. Salary £55,000 - £65,000 including bonus and benefits Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: gb/en/how-spot-recruitment-scams-and-protect-yourself
Apr 15, 2024
Full time
Company Description We foster diverse perspectives and embrace innovation to help our clients navigate the uncertainty of capital markets. Through high-quality research and diversified investment services, we serve institutions, individuals, and private wealth clients in major markets worldwide. Our ambition is simple: to be our clients' most valued asset-management partner. Job Description Summary We seek a London-based End User Technology Analyst to join our EMEA End User Technology Team in Global Technology & Operations (GTO). Role Description The End User Technology Analyst is a key role for our firm providing the delivery and support of end user and workspace technology to our staff across EMEA offices. The successful candidate will be expected to build strong relationships with the business staff and management, acting as a trusted advisor for technology solutions as well as providing ongoing training to increase awareness and adoption of technology. This is a client-facing role which will have daily interaction with business and technology staff, including executive management. Key job responsibilities include, but are not limited to Act as a partner, trusted advisor and relationship manager for our business users, serving as the face of enterprise technology. This is business unit and/or location aligned and partners with the global technology management. Partner with product management, engineering?teams, and business aligned technology teams, providing feedback on products and services and engaging when new solutions are requested. Manage customer expectations and client experience in relation to consumption of enterprise technology by levering quantitative metrics, soliciting and analyzing client feedback, with the goal of providing superior service across our technology product offerings. End-user technology subject matter expert, understanding the product portfolio and how to support them. Ownership of all incident tickets and service requests for the business and/or location the candidate is aligned too. This includes the logging, review and escalation of incident tickets and problems, updating of knowledge articles, and facilitation across technology teams. Drive product training and adoption efforts; conduct end-user training, new hire training, host Tech Bar. Overall owner of?the new hire experience (setup, applications, on-boarding, training, etc.). Leads planning and buildouts of workplace technology for new offices, as well as regular move, add and change activities. Owns hardware procurement, disposal and asset management, including the regional equipment loaner programs. What makes this role unique or interesting? The successful candidate will be business-aligned and will have the opportunity to interact with all aspects of the business and technology. They will gain a thorough understanding of how technology impacts our business and contribute to the products and services that improve the business experience. The technology organization is highly collaborative and end user technologists are empowered and encouraged to be involved in discussions with engineers and application owners to work together on technology solutions. Qualifications, Experience, Education Bachelor's degree preferred. 5 years related experience is preferred.? Proven track record of supporting demanding and high energy users. Skills Strong interpersonal and communication skills. Strong business and technical writing skills. Demonstration of strong verbal and written communications skills in a corporate environment. Strong presence and presentation skills. Strong executive presence and high energy. Special Knowledge Strong understanding of IT Service Management practices, experience in using ITSM programs and the use of ServiceNow. Excellent troubleshooting, technical & creative problem-solving and analytical ability. Knowledge of Windows capabilities e.g. folder redirection, roaming profiles, distributed file system (DFS), permissions and shares. Strong knowledge of Windows 10 and 11 operating systems. Strong knowledge of Apple and Android mobile devices. Knowledge of Microsoft Active Directory and Active Roles interface. Knowledge of Cisco desktop phones and features. Salary £55,000 - £65,000 including bonus and benefits Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: gb/en/how-spot-recruitment-scams-and-protect-yourself
Six Degrees is a leading secure, integrated cloud services provider, where everyone is welcome. We believe success lies in harnessing a truly diverse and inclusive culture. Our business protects UK organisations with the goal of enabling them to operate effectively and securely in the cloud, by giving them secure platforms to innovate and grow. We support our customers on their digital transformation journey regardless of their maturity. Our vision is to be the UK's number one provider of secure, integrated cloud services to the small to mid-size market. The position requires your presence at our datacentre in Studley on a rotational basis of 4 days on and 4 days off, alternating between day and night shifts. Additionally, you will be responsible for overseeing a team of 3-4 Engineers who work on both Connectivity and Server Infrastructure. This includes working with service transition, problem and change management, automation and continual process improvement. Our Senior Managed Services Engineers act as the point of escalation for the Managed Services Engineers in relation to customer incidents or requests. This role is responsible for leading on the key areas of delivery as directed by the Managed Services Manager, whilst acting as a mentor for the wider team. Key delivery areas include improved patching compliance, improved saturation of Antivirus, Monitoring, Backups, and the reduction of non-value add work. The role plays an important part in the technical aspects of Incident Management, Service Requests and Problem Management relating to their product specialism as well as being responsible for maintaining and developing the technical skills required to provide these services to our customers in accordance with our performance indicators and service level agreements. Senior Managed Services Engineers are also expected to maintain relationships with engineering teams, and potentially spend up to half their time on engineering activity. KEY RESPONSIBILITIES • Ensure a strong focus on the customer and delivery to meet their requirements, resolve issues and provide a professional service to their satisfaction across the shift. • Manage the workload and productivity of your shift, including Incident, Request, Change and Phone, acting as a point of escalation for the Managed Services Engineers on your shift to ensure Service Level targets are achieved. • Perform comprehensive handover with oncoming Senior Engineer/shift, including the completion of handover documentation and reassignment of all required activities. • Manage and update all planned activities from teams Planner Board. • Ensure appropriate engineer cover for shifts, across Server and Connectivity. • Maintain good customer engagement as a point of escalation via all means of communication available, including but not limited to email, ServiceNow, phone. Experience • Significant experience of working with relevant technology and delivering brilliant technical services including proven working experience in installing, configuring, and troubleshooting complex systems and environments. • Experience working in a fast-paced managed services environment desirable. • Experience working as a technical point of escalation/senior Engineer. • Understanding of the ITIL processes, particularly Change • Proven experience in delivering effective communication Strong technical background in at least two of the following: • Network/Firewalls (Cisco, Juniper, Palo Alto) • Infrastructure (Windows server, AD, Exchange, RDS, O365) • Database Platform (SQL server) • Virtualisation (Citrix, VMware, vSphere) • Cloud (Microsoft Azure ) Benefits Shift Allowance £7,500 25 days holiday & your birthday off Pension Holiday Trading Scheme - Buy/sell a maximum of 4 days leave. Employee Referral Scheme - A referral fee for any successful referrals that join Six Degrees. Group Life Assurance. Private Medical Insurance. Employee Assistance Programme. Eye Care Vouchers. Travel Insurance. Health Cash Plan. Six Degrees is not interested in paying lip-service to diversity and inclusion, just observing our statutory duties. We work to continually re-affirm our commitment to cultivating a workplace and society that embraces and vigorously defends equity, diversity and inclusion. This includes all aspects of recruitment and employment - our recruitment and selection processes are open and fair, and we will always consider any reasonable adjustments or flexible working requirements. We are also an active member of the Employers Network for Equality and Inclusion (ENEI) who support us on this journey. Our recruitment process: We don't like to have lengthy recruitment processes here at Six Degrees as it's more important for us that you have the opportunity to meet with people you'll work alongside. We will review all of our applications in detail and our Talent Acquisition team will arrange a telephone or video call if your background and experiences fit what we're looking. All being well, you will be invited to attend a behavioural interview with your line manager and members of the team to talk through your fit for the role in detail and explain more about Six Degrees. Some of our positions are so important to the business that we'll invite you back for a second and final interview, where you'll be asked to complete a role-specific activity. After your final stage in the assessment process, we will confirm the outcome and hopefully welcome you to the Six Degrees family! Apply today at 6dg.co.uk.
Apr 15, 2024
Full time
Six Degrees is a leading secure, integrated cloud services provider, where everyone is welcome. We believe success lies in harnessing a truly diverse and inclusive culture. Our business protects UK organisations with the goal of enabling them to operate effectively and securely in the cloud, by giving them secure platforms to innovate and grow. We support our customers on their digital transformation journey regardless of their maturity. Our vision is to be the UK's number one provider of secure, integrated cloud services to the small to mid-size market. The position requires your presence at our datacentre in Studley on a rotational basis of 4 days on and 4 days off, alternating between day and night shifts. Additionally, you will be responsible for overseeing a team of 3-4 Engineers who work on both Connectivity and Server Infrastructure. This includes working with service transition, problem and change management, automation and continual process improvement. Our Senior Managed Services Engineers act as the point of escalation for the Managed Services Engineers in relation to customer incidents or requests. This role is responsible for leading on the key areas of delivery as directed by the Managed Services Manager, whilst acting as a mentor for the wider team. Key delivery areas include improved patching compliance, improved saturation of Antivirus, Monitoring, Backups, and the reduction of non-value add work. The role plays an important part in the technical aspects of Incident Management, Service Requests and Problem Management relating to their product specialism as well as being responsible for maintaining and developing the technical skills required to provide these services to our customers in accordance with our performance indicators and service level agreements. Senior Managed Services Engineers are also expected to maintain relationships with engineering teams, and potentially spend up to half their time on engineering activity. KEY RESPONSIBILITIES • Ensure a strong focus on the customer and delivery to meet their requirements, resolve issues and provide a professional service to their satisfaction across the shift. • Manage the workload and productivity of your shift, including Incident, Request, Change and Phone, acting as a point of escalation for the Managed Services Engineers on your shift to ensure Service Level targets are achieved. • Perform comprehensive handover with oncoming Senior Engineer/shift, including the completion of handover documentation and reassignment of all required activities. • Manage and update all planned activities from teams Planner Board. • Ensure appropriate engineer cover for shifts, across Server and Connectivity. • Maintain good customer engagement as a point of escalation via all means of communication available, including but not limited to email, ServiceNow, phone. Experience • Significant experience of working with relevant technology and delivering brilliant technical services including proven working experience in installing, configuring, and troubleshooting complex systems and environments. • Experience working in a fast-paced managed services environment desirable. • Experience working as a technical point of escalation/senior Engineer. • Understanding of the ITIL processes, particularly Change • Proven experience in delivering effective communication Strong technical background in at least two of the following: • Network/Firewalls (Cisco, Juniper, Palo Alto) • Infrastructure (Windows server, AD, Exchange, RDS, O365) • Database Platform (SQL server) • Virtualisation (Citrix, VMware, vSphere) • Cloud (Microsoft Azure ) Benefits Shift Allowance £7,500 25 days holiday & your birthday off Pension Holiday Trading Scheme - Buy/sell a maximum of 4 days leave. Employee Referral Scheme - A referral fee for any successful referrals that join Six Degrees. Group Life Assurance. Private Medical Insurance. Employee Assistance Programme. Eye Care Vouchers. Travel Insurance. Health Cash Plan. Six Degrees is not interested in paying lip-service to diversity and inclusion, just observing our statutory duties. We work to continually re-affirm our commitment to cultivating a workplace and society that embraces and vigorously defends equity, diversity and inclusion. This includes all aspects of recruitment and employment - our recruitment and selection processes are open and fair, and we will always consider any reasonable adjustments or flexible working requirements. We are also an active member of the Employers Network for Equality and Inclusion (ENEI) who support us on this journey. Our recruitment process: We don't like to have lengthy recruitment processes here at Six Degrees as it's more important for us that you have the opportunity to meet with people you'll work alongside. We will review all of our applications in detail and our Talent Acquisition team will arrange a telephone or video call if your background and experiences fit what we're looking. All being well, you will be invited to attend a behavioural interview with your line manager and members of the team to talk through your fit for the role in detail and explain more about Six Degrees. Some of our positions are so important to the business that we'll invite you back for a second and final interview, where you'll be asked to complete a role-specific activity. After your final stage in the assessment process, we will confirm the outcome and hopefully welcome you to the Six Degrees family! Apply today at 6dg.co.uk.
Robert Half Technology are assisting a global market leading financial services organisation to recruit a SailPoint Consultant on a 12 month contract paying £800-£900 - fully remote working (UK based) Role The SailPoint Consultant will be performing the full range of UAM Project delivery using SailpointIDN Production of UAM technical and process documentation Production and maintenance of UAM related testing, QA and training materials Providing professional UAM subject matter expertise to colleagues Assisting with the production and maintenance of IAM governance and process documentation Profile The SailPoint Consultant will have strong Experience with SailPoint Technical skills and implementing SailPoint IdentityNow Experience of Java, SQL, LDAP, ServiceNow Good awareness of other IAM tools and the IAM technical landscape, technological developments and trends Experience configuring connectors for Active Directory, SAP, Web services/REST Experience with Cloud-based deployments and technologies Strong experience working with business owners and co-ordinating teams across the organisation and 3rd parties to meet technical milestones Company Global market leading financial services organisation Offices globally including London Salary & Benefits £800 - £900 per day, depending on experience The salary range/rates of pay is dependent upon your experience, qualifications or training . Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: gb/en/how-spot-recruitment-scams-and-protect-yourself
Apr 14, 2024
Full time
Robert Half Technology are assisting a global market leading financial services organisation to recruit a SailPoint Consultant on a 12 month contract paying £800-£900 - fully remote working (UK based) Role The SailPoint Consultant will be performing the full range of UAM Project delivery using SailpointIDN Production of UAM technical and process documentation Production and maintenance of UAM related testing, QA and training materials Providing professional UAM subject matter expertise to colleagues Assisting with the production and maintenance of IAM governance and process documentation Profile The SailPoint Consultant will have strong Experience with SailPoint Technical skills and implementing SailPoint IdentityNow Experience of Java, SQL, LDAP, ServiceNow Good awareness of other IAM tools and the IAM technical landscape, technological developments and trends Experience configuring connectors for Active Directory, SAP, Web services/REST Experience with Cloud-based deployments and technologies Strong experience working with business owners and co-ordinating teams across the organisation and 3rd parties to meet technical milestones Company Global market leading financial services organisation Offices globally including London Salary & Benefits £800 - £900 per day, depending on experience The salary range/rates of pay is dependent upon your experience, qualifications or training . Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: gb/en/how-spot-recruitment-scams-and-protect-yourself
We're in search of an End User Technology Analyst based in London to join an EMEA End User Technology Team within Global Technology & Operations. This role encompasses the delivery, adoption, and support of various end user and workplace technologies across EMEA offices. Responsibilities include managing the desktop computing environment, mobile devices, communication tools, file services, telephony, and desktop software. Key Responsibilities: Act as a trusted advisor and relationship manager for business users, aligning with global technology management. Collaborate with product management, engineering teams, and business-aligned technology groups to provide feedback and engage in new solution development. Manage customer expectations and enhance client experience through quantitative metrics and solicited feedback. Serve as a subject matter expert on end-user technology, supporting the product portfolio. Take ownership of incident tickets, service requests, and knowledge articles, facilitating communication across technology teams. Drive product training and adoption initiatives, including end-user and new hire training. Manage the new hire experience from setup to training. Lead workplace technology planning and buildouts for new offices, as well as regular maintenance activities. Oversee hardware procurement, disposal, asset management, and regional mobile phone plans. Collaborate with Audio Visual Services team to ensure excellent client experiences. Partner with infrastructure teams for smart hands support and occasional travel to satellite offices. Skills: Deep interest in technology and high energy. Strong interpersonal and communication skills. Proficient in business and technical writing. Demonstrated ability in corporate communication. Strong executive presence and presentation skills. Specialized Knowledge: Understanding of IT Service Management practices and experience with ITSM programs like ServiceNow. Excellent troubleshooting and problem-solving skills. Knowledge of Windows and Apple operating systems, Microsoft Active Directory, Cisco desktop phones, VDI, and PC/server hardware.
Apr 13, 2024
Full time
We're in search of an End User Technology Analyst based in London to join an EMEA End User Technology Team within Global Technology & Operations. This role encompasses the delivery, adoption, and support of various end user and workplace technologies across EMEA offices. Responsibilities include managing the desktop computing environment, mobile devices, communication tools, file services, telephony, and desktop software. Key Responsibilities: Act as a trusted advisor and relationship manager for business users, aligning with global technology management. Collaborate with product management, engineering teams, and business-aligned technology groups to provide feedback and engage in new solution development. Manage customer expectations and enhance client experience through quantitative metrics and solicited feedback. Serve as a subject matter expert on end-user technology, supporting the product portfolio. Take ownership of incident tickets, service requests, and knowledge articles, facilitating communication across technology teams. Drive product training and adoption initiatives, including end-user and new hire training. Manage the new hire experience from setup to training. Lead workplace technology planning and buildouts for new offices, as well as regular maintenance activities. Oversee hardware procurement, disposal, asset management, and regional mobile phone plans. Collaborate with Audio Visual Services team to ensure excellent client experiences. Partner with infrastructure teams for smart hands support and occasional travel to satellite offices. Skills: Deep interest in technology and high energy. Strong interpersonal and communication skills. Proficient in business and technical writing. Demonstrated ability in corporate communication. Strong executive presence and presentation skills. Specialized Knowledge: Understanding of IT Service Management practices and experience with ITSM programs like ServiceNow. Excellent troubleshooting and problem-solving skills. Knowledge of Windows and Apple operating systems, Microsoft Active Directory, Cisco desktop phones, VDI, and PC/server hardware.
End Date Friday 26 April 2024 Salary Range £85,255 - £100,300 We support flexible working - click here for more information on flexible working options Flexible Working Options Hybrid Working Job Description Summary . Job Description JOB TITLE: Senior Solution Architect SALARY: £86,964 - £102,310 LOCATION(S): Halifax or Leeds HOURS: Full-time WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week currently, or 40% of our time, at either our Halifax or Leeds hubs. About the team If you think all banks are the same, you d be wrong. We re an innovative, fast-changing business that s shaping finance as a force for good. A bank that s empowering its people to innovate, explore possibilities and grow with purpose. We are looking for a Senior Solutions Architect to join our People Platform team at Lloyds Banking Group; a team in place to combine the best of colleague centricity, product obsession and agile delivery across our People Technology landscape. Our team is focussed on transforming the experiences throughout the end-to-end colleague lifecycle enabled by technology. You will be at the heart of designing our solutions in a way that unlocks and creates opportunities to digitise and deliver excellent colleague journeys and business outcomes, as well as meeting the Group s strategic goals to simplify and redefine the technology landscape. Purpose of the role Our People Platform is structured into Labs, each focussed on end-to-end colleague journeys - from Attract, Activate & Grow through Thrive and Succeed . These are underpinned by enterprise technologies and business partnerships recognised as best in class across the People/HR systems domain. We need a Senior Solution Architect who will have the opportunity to play a critical role in designing solutions that can provide continuous flow of value to our colleagues, and will be responsible for: collaborating with Product Owners, Platform Leads, Enterprise Architects & Engineers to create the architectural runway for our Platform teams. leading on the discovery and analysis of technology options and the delivery of end-to-end solution designs, using relevant architectural building blocks that enable frequent incremental value delivery for colleagues. identifying and managing technical design risks and issues, driving remediation and resolution through architectural or agile practises. supporting Product Owners and Platform Leads in identifying, articulating and impact assessing software and infrastructure currency risks or issues, offering options and recommendations on action planning enabling continuous ever-greening of our technology landscape. help develop our passion to promote the architecture subject area through mentoring coaching and participation in Agile ceremonies. Senior Solution Architects will have line manager responsibilities, so the ability to performance-manage and get the best out of your team will be key. What we need from you? We need a leader in Solution Architecture who understands the challenges of modern architecture. You will build a compelling strategic vision and will understand a wide array of technology implications including people and process, bringing this to your comprehensive view of design. You'll ideally have previous career experience in software or infrastructure engineering and will be well placed to define and sell your vision for Engineers, Architects, and Product Owners alike. You must be a keen and comfortable communicator who is happy working with a wide range of technical and non-technical colleagues. You would be able to produce high quality documentation tailored to the audience which would include senior stakeholders. As a role that can require demanding delivery timeframes, you will need to be self-organised and be able to proactively prioritise your time. Essential skills & main accountabilities Has experienced working in multi-disciplinary Product, Platform and/or Feature teams. Has established systems engineering or solution architecture experience and appreciation of software engineering methods such as Behaviour and Test-Driven Development. Understands the external market including how and where third-party products could be appropriate, knowledge of technology evaluation processes and best practise. Has established experiences partnering with other collaborators such as Enterprise, Security, Business, Data and Infrastructure architects to create customer value and address business problems. Holds proficient experience in leading activities associated with Architectural Governance, Risk Management or Compliance processes. We also need to see specialisation in the type of technology baseline that we use. So detailed knowledge of one or more of our enterprise class SaaS solutions - specifically Workday, ServiceNow, Beeline ad the Microsoft M365 and Viva products - would be a bonus. Why Lloyds Banking Group Like the modern Britain we serve, we re evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. We re growing with purpose. Join us on our journey and you will too. About working for us Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. If you d like reasonable adjustments to be made to the recruitment process, just let us know. If you re excited by the thought of becoming part of our team, get in touch. We d love to hear from you. We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual performance-related bonus Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 30 days holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies Want to do amazing work, that s interesting and makes a difference to millions of people? Join our journey. At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
Apr 13, 2024
Full time
End Date Friday 26 April 2024 Salary Range £85,255 - £100,300 We support flexible working - click here for more information on flexible working options Flexible Working Options Hybrid Working Job Description Summary . Job Description JOB TITLE: Senior Solution Architect SALARY: £86,964 - £102,310 LOCATION(S): Halifax or Leeds HOURS: Full-time WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week currently, or 40% of our time, at either our Halifax or Leeds hubs. About the team If you think all banks are the same, you d be wrong. We re an innovative, fast-changing business that s shaping finance as a force for good. A bank that s empowering its people to innovate, explore possibilities and grow with purpose. We are looking for a Senior Solutions Architect to join our People Platform team at Lloyds Banking Group; a team in place to combine the best of colleague centricity, product obsession and agile delivery across our People Technology landscape. Our team is focussed on transforming the experiences throughout the end-to-end colleague lifecycle enabled by technology. You will be at the heart of designing our solutions in a way that unlocks and creates opportunities to digitise and deliver excellent colleague journeys and business outcomes, as well as meeting the Group s strategic goals to simplify and redefine the technology landscape. Purpose of the role Our People Platform is structured into Labs, each focussed on end-to-end colleague journeys - from Attract, Activate & Grow through Thrive and Succeed . These are underpinned by enterprise technologies and business partnerships recognised as best in class across the People/HR systems domain. We need a Senior Solution Architect who will have the opportunity to play a critical role in designing solutions that can provide continuous flow of value to our colleagues, and will be responsible for: collaborating with Product Owners, Platform Leads, Enterprise Architects & Engineers to create the architectural runway for our Platform teams. leading on the discovery and analysis of technology options and the delivery of end-to-end solution designs, using relevant architectural building blocks that enable frequent incremental value delivery for colleagues. identifying and managing technical design risks and issues, driving remediation and resolution through architectural or agile practises. supporting Product Owners and Platform Leads in identifying, articulating and impact assessing software and infrastructure currency risks or issues, offering options and recommendations on action planning enabling continuous ever-greening of our technology landscape. help develop our passion to promote the architecture subject area through mentoring coaching and participation in Agile ceremonies. Senior Solution Architects will have line manager responsibilities, so the ability to performance-manage and get the best out of your team will be key. What we need from you? We need a leader in Solution Architecture who understands the challenges of modern architecture. You will build a compelling strategic vision and will understand a wide array of technology implications including people and process, bringing this to your comprehensive view of design. You'll ideally have previous career experience in software or infrastructure engineering and will be well placed to define and sell your vision for Engineers, Architects, and Product Owners alike. You must be a keen and comfortable communicator who is happy working with a wide range of technical and non-technical colleagues. You would be able to produce high quality documentation tailored to the audience which would include senior stakeholders. As a role that can require demanding delivery timeframes, you will need to be self-organised and be able to proactively prioritise your time. Essential skills & main accountabilities Has experienced working in multi-disciplinary Product, Platform and/or Feature teams. Has established systems engineering or solution architecture experience and appreciation of software engineering methods such as Behaviour and Test-Driven Development. Understands the external market including how and where third-party products could be appropriate, knowledge of technology evaluation processes and best practise. Has established experiences partnering with other collaborators such as Enterprise, Security, Business, Data and Infrastructure architects to create customer value and address business problems. Holds proficient experience in leading activities associated with Architectural Governance, Risk Management or Compliance processes. We also need to see specialisation in the type of technology baseline that we use. So detailed knowledge of one or more of our enterprise class SaaS solutions - specifically Workday, ServiceNow, Beeline ad the Microsoft M365 and Viva products - would be a bonus. Why Lloyds Banking Group Like the modern Britain we serve, we re evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. We re growing with purpose. Join us on our journey and you will too. About working for us Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. If you d like reasonable adjustments to be made to the recruitment process, just let us know. If you re excited by the thought of becoming part of our team, get in touch. We d love to hear from you. We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual performance-related bonus Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 30 days holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies Want to do amazing work, that s interesting and makes a difference to millions of people? Join our journey. At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
Role summary We are looking to recruit Cyber Security Consultants to join our growing, vibrant community of security professionals based on client sites across the UK, including London, Leeds, and Bristol. You will work at the core of our customers' mission to defend themselves from cyber attacks by helping them to clearly understand their exposure and put in place pragmatic and cost effective controls. Our customers span across all sectors; from those of critical national importance to greenfield start-ups, offering a variety of exciting challenges and environments to work in. We pride ourselves in our people being smart. We make a difference by embracing challenges, using the best technology we create sophisticated solutions that our customers trust. Your engagements will be consulting-led, focused on understanding our customers' business, building trust and providing cyber security expertise across the spectrum of strategic advisory through to secure solution design. We are looking for candidates across a range of experience levels and skillsets. You will learn and develop in the role working closely with our experienced team, with clear pathways defined for your career progression in the organisation. Key Responsibilities Working on client sites you will support and grow to lead engagements that deliver cyber risk assessments, improve control maturity, define secure solutions and ensure compliance. You will deliver these engagements across clients in financial services, transport, energy, telecommunications, health, legal, defence and central Government. Your responsibilities will include, but are not limited to: Delivery of small to medium cyber security work-streams or engagements Understanding business and information risk context of our customers and judging risk at a technical and business process level Reviewing effectiveness of controls and proposing proportionate security improvements Analysing and researching security technologies to support the development of innovative solutions Working and collaborating with account teams to identify new opportunities for work and support the production of quality proposals Essential Skills and Experience Required A passion for and understanding of cyber security trends and threats Experience in a consulting environment Effective business acumen and an understanding of the cyber security challenges faced by organisations Ability to articulate and pitch security advice, often at a technical level, directly to key customer stakeholders Excellent interpersonal skills as well as both written and verbal communication and presentation skills. Ability to prioritise workload, work well under pressure and concurrently manage both customer and BAE Systems expectations Desired Skills and Experience Required Demonstrable experience of identifying security risk and familiarity with common control frameworks, defining and delivering security transformation programmes - from business cases through to technical implementation, and/or designing and delivering security operations capabilities and processes. Experience with relevant toolsets, including security capabilities within Azure and AWS, Splunk Enterprise Security, cloud identity providers (AAD, AWS IAM, Goggle Cloud Identity) as well as broader IT technology such as single sign-on tools (eg Ping, Okta), Jira, ServiceNow and serverless technologies. Life at BAE Systems Digital Intelligence We are embracing Hybrid Working. This means you and your colleagues may be working in different locations, such as from home, another BAE Systems office or client site, some or all of the time, and work might be going on at different times of the day. By embracing technology, we can interact, collaborate and create together, even when we're working remotely from one another. Hybrid Working allows for increased flexibility in when and where we work, helping us to balance our work and personal life more effectively, and enhance wellbeing. Diversity and inclusion are integral to the success of BAE Systems Digital Intelligence. We are proud to have an organisational culture where employees with varying perspectives, skills, life experiences and backgrounds - the best and brightest minds - can work together to achieve excellence and realise individual and organisational potential. About BAE Systems Digital Intelligence We use our intelligence-led insights to help defend Governments, Nations and Societies from cyber-attacks and financial crime. Our customers depend on our evolving capabilities to help them safely grow their organisations. Our unprecedented access to threat intelligence, world-leading analysts and market-leading technology means we can help them to adapt, evolve and stay ahead of the criminals.
Sep 23, 2022
Full time
Role summary We are looking to recruit Cyber Security Consultants to join our growing, vibrant community of security professionals based on client sites across the UK, including London, Leeds, and Bristol. You will work at the core of our customers' mission to defend themselves from cyber attacks by helping them to clearly understand their exposure and put in place pragmatic and cost effective controls. Our customers span across all sectors; from those of critical national importance to greenfield start-ups, offering a variety of exciting challenges and environments to work in. We pride ourselves in our people being smart. We make a difference by embracing challenges, using the best technology we create sophisticated solutions that our customers trust. Your engagements will be consulting-led, focused on understanding our customers' business, building trust and providing cyber security expertise across the spectrum of strategic advisory through to secure solution design. We are looking for candidates across a range of experience levels and skillsets. You will learn and develop in the role working closely with our experienced team, with clear pathways defined for your career progression in the organisation. Key Responsibilities Working on client sites you will support and grow to lead engagements that deliver cyber risk assessments, improve control maturity, define secure solutions and ensure compliance. You will deliver these engagements across clients in financial services, transport, energy, telecommunications, health, legal, defence and central Government. Your responsibilities will include, but are not limited to: Delivery of small to medium cyber security work-streams or engagements Understanding business and information risk context of our customers and judging risk at a technical and business process level Reviewing effectiveness of controls and proposing proportionate security improvements Analysing and researching security technologies to support the development of innovative solutions Working and collaborating with account teams to identify new opportunities for work and support the production of quality proposals Essential Skills and Experience Required A passion for and understanding of cyber security trends and threats Experience in a consulting environment Effective business acumen and an understanding of the cyber security challenges faced by organisations Ability to articulate and pitch security advice, often at a technical level, directly to key customer stakeholders Excellent interpersonal skills as well as both written and verbal communication and presentation skills. Ability to prioritise workload, work well under pressure and concurrently manage both customer and BAE Systems expectations Desired Skills and Experience Required Demonstrable experience of identifying security risk and familiarity with common control frameworks, defining and delivering security transformation programmes - from business cases through to technical implementation, and/or designing and delivering security operations capabilities and processes. Experience with relevant toolsets, including security capabilities within Azure and AWS, Splunk Enterprise Security, cloud identity providers (AAD, AWS IAM, Goggle Cloud Identity) as well as broader IT technology such as single sign-on tools (eg Ping, Okta), Jira, ServiceNow and serverless technologies. Life at BAE Systems Digital Intelligence We are embracing Hybrid Working. This means you and your colleagues may be working in different locations, such as from home, another BAE Systems office or client site, some or all of the time, and work might be going on at different times of the day. By embracing technology, we can interact, collaborate and create together, even when we're working remotely from one another. Hybrid Working allows for increased flexibility in when and where we work, helping us to balance our work and personal life more effectively, and enhance wellbeing. Diversity and inclusion are integral to the success of BAE Systems Digital Intelligence. We are proud to have an organisational culture where employees with varying perspectives, skills, life experiences and backgrounds - the best and brightest minds - can work together to achieve excellence and realise individual and organisational potential. About BAE Systems Digital Intelligence We use our intelligence-led insights to help defend Governments, Nations and Societies from cyber-attacks and financial crime. Our customers depend on our evolving capabilities to help them safely grow their organisations. Our unprecedented access to threat intelligence, world-leading analysts and market-leading technology means we can help them to adapt, evolve and stay ahead of the criminals.
Site Reliability Engineer Our client, a leading global supplier for IT services requires a Site Reliability Engineer- Virtualisation SME based at their client's offices in London . You may be able to work some days remotely. This is a 1 year temporary contract to start ASAP. Day rate: Competitive market rate We are looking for a Site Reliability Engineer - Virtualisation SME with 10+ years of experience having excellent knowledge of ESX VMWare and/or Nutanix HCI and of container orchestration platforms such as Docker and Kubernetes: Key Responsibilities Responsible for the reliability and efficiency of virtualisation infrastructure through the delivery of common, repeatable tools and processes that greatly reduce the amount of toil the OS and DB Platform Operations team must perform Responsible for writing software to make the virtualisation infrastructure self-managing and self-service. Responsible for automation and continuous service improvement by developing Infrastructure as Code. Responsible for elimination of manual, repetitive, automatable, tactical tasks that are devoid from value. Responsible for availability, latency, performance, efficiency, change management, monitoring and capacity planning. Responsible for improving system performance, making effective use of resources, distributing load and reducing latency. Responsible for identifying SLO's (Service Level Objectives) that align the team to meet availability and latency objectives. Responsible for developing pro-active monitoring solutions that alert on symptoms and not just on outages. Responsible for performing detailed root cause analysis (RCA's) on incidents and outages to prevent future occurrence. Responsible for partnering with development teams to improve services via rigorous testing and release procedures. Responsible for actively sharing knowledge and best practices across the organisation. Responsible for identifying technical debt and partner with application teams to build remediation plans. Responsible for developing standard operational procedures and producing effective documentation. Responsible for analysing workloads and devising suitable cloud migration strategies where appropriate. Responsible for participating in on-call rotation, triaging and addressing production issues as they arise. Responsible for performing the OS Platform Operations function as and when required. Responsible for mentoring and developing less experienced SA's and SRE's. Responsible for identifying cost saving and optimisation opportunities within the customer business. Responsible for building strong relationships across the customer functions and business areas, underpinned by trust and the core values of the customer. Key Skills Essential: Excellent knowledge of ESX VMWare and/or Nutanix HCI. Excellent knowledge of Windows Server 2008/2012/2016/2019. Excellent knowledge of Windows OS tuning utilities and commands. Excellent knowledge of configuring Windows OS systems for optimal performance. Excellent knowledge of Windows clustering and high-availability solutions. Excellent knowledge of Microsoft Active Directory, LDAP and Kerberos. Excellent knowledge of TCP/IP Networking Protocols. Excellent knowledge of networking, storage, database and virtualization layers. Excellent knowledge of container orchestration platforms such as Docker and Kubernetes. Excellent knowledge of version control software such as GitHub and Subversion. Excellent knowledge of configuration management software such as Chef, Puppet, Ansible, Terraform and SaltStack. Excellent knowledge of "Infrastructure as Code" principles and practices. Excellent knowledge of continuous integration (CI) and continuous development (CD) principles and practices. Excellent knowledge of applications development using Agile, and DevOps best practices. Excellent knowledge of operating system security and auditing methods. Excellent knowledge of security hardening principles in line with CIS industry benchmarks. Excellent knowledge of data security governance and regulations such as GDPR and SOX. Excellent knowledge of cloud computing - IaaS, PaaS and SaaS offerings across Azure, AWS, GCP and Oracle. Desirable: Good working knowledge of RedHat Enterprise Linux (6.x, 7.x, 8.x) and Solaris (10.x and 11.x). Good working knowledge of Unix/Linux OS tuning utilities and commands. Good working knowledge of Unix/Linux system internals and Kernel tuning for optimal performance. Good working knowledge of Red Hat Satellite. Good working knowledge of Anti-Virus software such as McAfee and Sophos. Good working knowledge of Ivanti LANDESK and Symantec Altiris. Good working knowledge of ThinPrint and EquiTrack (Follow-Me Printing). Good working knowledge of Rubrik. Good working knowledge of EMC, HDS and Pure storage arrays. Good working knowledge of Dell PowerEdge, IBM xSeries and Cisco UCS hardware. Good working knowledge of EMC Networker, Data Domain and IBM Tivoli Storage Manager. Good working knowledge of Infoblox DNS. Good working knowledge of Icinga 2 and OpManager. Good working knowledge of IBM Tivoli and Netcool. Good working knowledge of GitHub, Subversion and TeamCity. Good working knowledge of BMC Control-M. Good working knowledge of CyberArk. Good working knowledge of Splunk and IBM QRadar. Good working knowledge of Qualys. Good working knowledge of SharePoint, JIRA and Confluence. Good working knowledge of ServiceNow and Serena Business Manager. Candidate Specifications Excellent communication and interpersonal skills Ability to handle pressure during outages and systematically resolve issues Excellent problem-solving skills Results driven, with a strong sense of accountability A proactive, motivated approach The ability to operate with urgency and prioritise work accordingly A structured and logical approach to work Attention to detail and accuracy Ability to perform well in a pressurised environment Ability to manage constructive conflict effectively The ability to manage large workloads and tight deadlines Able to communicate complex technical concepts to non-technical persons at all levels
Sep 23, 2022
Contractor
Site Reliability Engineer Our client, a leading global supplier for IT services requires a Site Reliability Engineer- Virtualisation SME based at their client's offices in London . You may be able to work some days remotely. This is a 1 year temporary contract to start ASAP. Day rate: Competitive market rate We are looking for a Site Reliability Engineer - Virtualisation SME with 10+ years of experience having excellent knowledge of ESX VMWare and/or Nutanix HCI and of container orchestration platforms such as Docker and Kubernetes: Key Responsibilities Responsible for the reliability and efficiency of virtualisation infrastructure through the delivery of common, repeatable tools and processes that greatly reduce the amount of toil the OS and DB Platform Operations team must perform Responsible for writing software to make the virtualisation infrastructure self-managing and self-service. Responsible for automation and continuous service improvement by developing Infrastructure as Code. Responsible for elimination of manual, repetitive, automatable, tactical tasks that are devoid from value. Responsible for availability, latency, performance, efficiency, change management, monitoring and capacity planning. Responsible for improving system performance, making effective use of resources, distributing load and reducing latency. Responsible for identifying SLO's (Service Level Objectives) that align the team to meet availability and latency objectives. Responsible for developing pro-active monitoring solutions that alert on symptoms and not just on outages. Responsible for performing detailed root cause analysis (RCA's) on incidents and outages to prevent future occurrence. Responsible for partnering with development teams to improve services via rigorous testing and release procedures. Responsible for actively sharing knowledge and best practices across the organisation. Responsible for identifying technical debt and partner with application teams to build remediation plans. Responsible for developing standard operational procedures and producing effective documentation. Responsible for analysing workloads and devising suitable cloud migration strategies where appropriate. Responsible for participating in on-call rotation, triaging and addressing production issues as they arise. Responsible for performing the OS Platform Operations function as and when required. Responsible for mentoring and developing less experienced SA's and SRE's. Responsible for identifying cost saving and optimisation opportunities within the customer business. Responsible for building strong relationships across the customer functions and business areas, underpinned by trust and the core values of the customer. Key Skills Essential: Excellent knowledge of ESX VMWare and/or Nutanix HCI. Excellent knowledge of Windows Server 2008/2012/2016/2019. Excellent knowledge of Windows OS tuning utilities and commands. Excellent knowledge of configuring Windows OS systems for optimal performance. Excellent knowledge of Windows clustering and high-availability solutions. Excellent knowledge of Microsoft Active Directory, LDAP and Kerberos. Excellent knowledge of TCP/IP Networking Protocols. Excellent knowledge of networking, storage, database and virtualization layers. Excellent knowledge of container orchestration platforms such as Docker and Kubernetes. Excellent knowledge of version control software such as GitHub and Subversion. Excellent knowledge of configuration management software such as Chef, Puppet, Ansible, Terraform and SaltStack. Excellent knowledge of "Infrastructure as Code" principles and practices. Excellent knowledge of continuous integration (CI) and continuous development (CD) principles and practices. Excellent knowledge of applications development using Agile, and DevOps best practices. Excellent knowledge of operating system security and auditing methods. Excellent knowledge of security hardening principles in line with CIS industry benchmarks. Excellent knowledge of data security governance and regulations such as GDPR and SOX. Excellent knowledge of cloud computing - IaaS, PaaS and SaaS offerings across Azure, AWS, GCP and Oracle. Desirable: Good working knowledge of RedHat Enterprise Linux (6.x, 7.x, 8.x) and Solaris (10.x and 11.x). Good working knowledge of Unix/Linux OS tuning utilities and commands. Good working knowledge of Unix/Linux system internals and Kernel tuning for optimal performance. Good working knowledge of Red Hat Satellite. Good working knowledge of Anti-Virus software such as McAfee and Sophos. Good working knowledge of Ivanti LANDESK and Symantec Altiris. Good working knowledge of ThinPrint and EquiTrack (Follow-Me Printing). Good working knowledge of Rubrik. Good working knowledge of EMC, HDS and Pure storage arrays. Good working knowledge of Dell PowerEdge, IBM xSeries and Cisco UCS hardware. Good working knowledge of EMC Networker, Data Domain and IBM Tivoli Storage Manager. Good working knowledge of Infoblox DNS. Good working knowledge of Icinga 2 and OpManager. Good working knowledge of IBM Tivoli and Netcool. Good working knowledge of GitHub, Subversion and TeamCity. Good working knowledge of BMC Control-M. Good working knowledge of CyberArk. Good working knowledge of Splunk and IBM QRadar. Good working knowledge of Qualys. Good working knowledge of SharePoint, JIRA and Confluence. Good working knowledge of ServiceNow and Serena Business Manager. Candidate Specifications Excellent communication and interpersonal skills Ability to handle pressure during outages and systematically resolve issues Excellent problem-solving skills Results driven, with a strong sense of accountability A proactive, motivated approach The ability to operate with urgency and prioritise work accordingly A structured and logical approach to work Attention to detail and accuracy Ability to perform well in a pressurised environment Ability to manage constructive conflict effectively The ability to manage large workloads and tight deadlines Able to communicate complex technical concepts to non-technical persons at all levels
Contract ServiceNow Program Manager - 6 months - Inside IR35 The ServiceNow Program Manager will support our client, a large scale retailer to establish a ServiceNow Program and lead technical deliverables with the assistance of the Business Engagement and Delivery Lead. They will work with other departments to make sure all projects are running well following the Centre Of Excellence Policies and Standards. Part of the key deliverables is to establish the right level of governance and control and share program/projects updates to key stakeholders and generate the ServiceNow Strategic Roadmap. Role Responsibilities: Lead and manage the deliverables of ServiceNow professionals and offers leadership, direction and program governance for ServiceNow projects. Supports the ServiceNow Centre of Excellence and Innovation team in creation/maintenance of ServiceNow High quality documents (MVP Policy, Operating Model, Governance Board and Golden Rules); Leading ServiceNow Governance Boards and assist board chair to track meeting actions items; Oversee the day to day ServiceNow delivery for multiple ServiceNow managed services teams, to meet or project schedule/milestones, key performance indicators (KPIs) and other business objectives related to project timeliness, service quality and efficiency; Supports the definition of done and the scope definition for all ServiceNow deliverables; Work with ServiceNow Platform and product teams to apply CoEI Standards and Polices in all ServiceNow projects; Work with partners and internal teams to identify Service and Integration Requirements to successfully onboard TSAs in a fresh instance. Provide input and insight into workforce management capacity planning. Ensure future demand from growth and projects is understood and factored into capacity plans on ServiceNow projects. Responsible for input into the vendor management process for creation of service schedules associated with new or amended services; Manage relationships with all relevant stakeholders to communicate the progress with ServiceNow BAU activities/deliverables from a ServiceNow Centre of Excellence perspective About You: Program/Project/consulting experience of 8+ years of which 4+ years is in ServiceNow; Extensive and varied ServiceNow implementation (or enterprise system equivalent) experience. Experience in analysing and recommending enterprise platform strategies based on desired business outcomes and priorities. Experience working in IT Service Management (ITIL)/Agile environment Lead the deliverables of a team of Project managers/Scrum Masters; PMO reporting, Project Management frameworks (Prince2, PMBOK) We are able to offer a competitive day rate for this opportunity, inside IR35 and will be looking for someone to work on a Hybrid basis with weekly visits to our clients site in Leeds. If you feel your experience meets the essential criteria please send a relevant and tailored CV via this advert.
Sep 22, 2022
Contractor
Contract ServiceNow Program Manager - 6 months - Inside IR35 The ServiceNow Program Manager will support our client, a large scale retailer to establish a ServiceNow Program and lead technical deliverables with the assistance of the Business Engagement and Delivery Lead. They will work with other departments to make sure all projects are running well following the Centre Of Excellence Policies and Standards. Part of the key deliverables is to establish the right level of governance and control and share program/projects updates to key stakeholders and generate the ServiceNow Strategic Roadmap. Role Responsibilities: Lead and manage the deliverables of ServiceNow professionals and offers leadership, direction and program governance for ServiceNow projects. Supports the ServiceNow Centre of Excellence and Innovation team in creation/maintenance of ServiceNow High quality documents (MVP Policy, Operating Model, Governance Board and Golden Rules); Leading ServiceNow Governance Boards and assist board chair to track meeting actions items; Oversee the day to day ServiceNow delivery for multiple ServiceNow managed services teams, to meet or project schedule/milestones, key performance indicators (KPIs) and other business objectives related to project timeliness, service quality and efficiency; Supports the definition of done and the scope definition for all ServiceNow deliverables; Work with ServiceNow Platform and product teams to apply CoEI Standards and Polices in all ServiceNow projects; Work with partners and internal teams to identify Service and Integration Requirements to successfully onboard TSAs in a fresh instance. Provide input and insight into workforce management capacity planning. Ensure future demand from growth and projects is understood and factored into capacity plans on ServiceNow projects. Responsible for input into the vendor management process for creation of service schedules associated with new or amended services; Manage relationships with all relevant stakeholders to communicate the progress with ServiceNow BAU activities/deliverables from a ServiceNow Centre of Excellence perspective About You: Program/Project/consulting experience of 8+ years of which 4+ years is in ServiceNow; Extensive and varied ServiceNow implementation (or enterprise system equivalent) experience. Experience in analysing and recommending enterprise platform strategies based on desired business outcomes and priorities. Experience working in IT Service Management (ITIL)/Agile environment Lead the deliverables of a team of Project managers/Scrum Masters; PMO reporting, Project Management frameworks (Prince2, PMBOK) We are able to offer a competitive day rate for this opportunity, inside IR35 and will be looking for someone to work on a Hybrid basis with weekly visits to our clients site in Leeds. If you feel your experience meets the essential criteria please send a relevant and tailored CV via this advert.
Application Support Lead We're hiring! Aon are currently recruiting an Application Support Lead to join our team in London. The Application Support Lead will be primarily responsible for building out a new Application Support team within Aon Tyche. The role will involve defining processes and standards, creating a team, and running a best-in-class Application Support function to provide second-line business and technical support for our rapidly growing client base across all Aon Tyche applications (both hosted and installed). About Aon Aon Plc is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance. Aon's software platform, Tyche, is used by some of the largest life, non-life, composite and pension firms worldwide, which benefit from the ground-breaking capabilities that Tyche gives them. Our consulting team provides a full breadth of actuarial services with a focus on Tyche implementations and developing solutions in Tyche. We have a strong team of outstanding developers and our IT team offer fully hosted solutions Aon is an equal opportunities employer. Aon's recruitment and selection policy ensures the best possible skill mix of colleagues and the highest quality candidates are appointed using objective job-related criteria. About the Role Your impact as an Application Support Lead: Working with key individuals across IT, Product Development and Delivery functions, to define the processes and standards for all support tickets; In conjunction with Infrastructure Support, ensure that the IT applications remain consistently available to all users through the management of tickets, root cause elimination of issues and implementation of appropriate practices and procedures; Building a strong, independent team of Business and Technical Support Analysts to provide global support for our web and desktop products; Spending time working with product teams, learning the applications and their support needs; Building a knowledge base and documentation to allow the team to scale and provide efficient support for clients; Defining and manage a set of metrics vital to supervise the support and application experience for clients. These should include both ticketing and application environment metrics (such as up-time, page load times etc); Working with the wider business to ensure SLAs are being met and are reasonably defined in contracts; Working with Product Leads to define development roadmap items to improve supportability for the product (both from a business and technical perspective) and support the development teams in delivering the right solutions; Effectively manage and prioritise requests or incidents using appropriate tooling and via appropriate communication channels (e.g. phone, email, helpdesk ticket); Being a "Support evangelist" across the organisation, working with product development teams to think about this from product inception; building in the right reporting mechanisms from the start; Managing the scheduling and delivery of plannable support tasks such as client upgrades and service requests. Where necessary work with the wider Development and IT Support teams to ensure all key personnel are available; Ensuring correct tracking of chargeable tasks through appropriate mechanisms such as time reporting; Being the voice of the client for application support, reporting back to management and driving for change and improvement; Building training materials and deliver training for new clients, working with the business to ensure appropriate content and expertise is available; Managing Major Incidents, ensuring that the right people from product, IT, delivery and business functions are involved, and providing clear actions and oversight; Building a training programme for new starters for the support function likely to include focused training and product rotation; Working with the product and business leads to build knowledge transfer into the organisation - particularly to begin with as the support function is built out; Working with management to define growth and resourcing plans for the support function as it grows. This is likely to include roles across multiple locations globally; Where required, provide support services through management of shift rotas of staff; The nature of the role may require out of hours working from time to time to support a global client base; Responsibility for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company. About you Your knowledge and expertise: Degree or equivalent qualification in a computer/business related discipline; Working in a software support function to at least a senior level; Building and managing teams; Supporting hosted applications preferably in Azure; Experience providing appropriate support and expertise on on-prem installations to client users and IT teams; Knowledge of IT Service Management tools and processes e.g. ITIL; Strong knowledge of using and configuring issue management and CMS systems; A strong analytical mindset; Proven ability to work successfully with colleagues and clients in a high pressure situation; Clear communicator; Positive attitude and customer focus with excellent time management skills; Willingness to share knowledge and build a supportive culture; Ability and willingness to research best practices, adjust as appropriate and implement within a new environment; Good to have: Insurance or Finance domain experience; Working knowledge of ITIL and Microsoft Operations Framework; Major incident experience; ServiceNow; Delivering training; Azure; Experience using Microsoft SQL Server; Experience of SaaS support. Salary and Benefits This role offers a competitive salary and bonus, plus a comprehensive benefits package and 25 days holiday. Through our flexible benefits, you will also have the opportunity to choose additional benefits, including healthcare and additional holiday. We also offer tremendous potential with a growing worldwide organisation. Our Colleague Experience Every day, our colleagues make a difference, work with the best, own their potential, and value one another. Together, we share this one purpose: to empower economic and human possibility around the world. This unifying goal is at the heart of our identity, and it lives in everything we do. To learn more about our colleague experience, visit Aon Colleague Experience. We're happy to talk flexible working. If you need to flex your working pattern, Aon offers flexible and agile working policies and we're happy to discuss options with you upon application.
Sep 21, 2022
Full time
Application Support Lead We're hiring! Aon are currently recruiting an Application Support Lead to join our team in London. The Application Support Lead will be primarily responsible for building out a new Application Support team within Aon Tyche. The role will involve defining processes and standards, creating a team, and running a best-in-class Application Support function to provide second-line business and technical support for our rapidly growing client base across all Aon Tyche applications (both hosted and installed). About Aon Aon Plc is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance. Aon's software platform, Tyche, is used by some of the largest life, non-life, composite and pension firms worldwide, which benefit from the ground-breaking capabilities that Tyche gives them. Our consulting team provides a full breadth of actuarial services with a focus on Tyche implementations and developing solutions in Tyche. We have a strong team of outstanding developers and our IT team offer fully hosted solutions Aon is an equal opportunities employer. Aon's recruitment and selection policy ensures the best possible skill mix of colleagues and the highest quality candidates are appointed using objective job-related criteria. About the Role Your impact as an Application Support Lead: Working with key individuals across IT, Product Development and Delivery functions, to define the processes and standards for all support tickets; In conjunction with Infrastructure Support, ensure that the IT applications remain consistently available to all users through the management of tickets, root cause elimination of issues and implementation of appropriate practices and procedures; Building a strong, independent team of Business and Technical Support Analysts to provide global support for our web and desktop products; Spending time working with product teams, learning the applications and their support needs; Building a knowledge base and documentation to allow the team to scale and provide efficient support for clients; Defining and manage a set of metrics vital to supervise the support and application experience for clients. These should include both ticketing and application environment metrics (such as up-time, page load times etc); Working with the wider business to ensure SLAs are being met and are reasonably defined in contracts; Working with Product Leads to define development roadmap items to improve supportability for the product (both from a business and technical perspective) and support the development teams in delivering the right solutions; Effectively manage and prioritise requests or incidents using appropriate tooling and via appropriate communication channels (e.g. phone, email, helpdesk ticket); Being a "Support evangelist" across the organisation, working with product development teams to think about this from product inception; building in the right reporting mechanisms from the start; Managing the scheduling and delivery of plannable support tasks such as client upgrades and service requests. Where necessary work with the wider Development and IT Support teams to ensure all key personnel are available; Ensuring correct tracking of chargeable tasks through appropriate mechanisms such as time reporting; Being the voice of the client for application support, reporting back to management and driving for change and improvement; Building training materials and deliver training for new clients, working with the business to ensure appropriate content and expertise is available; Managing Major Incidents, ensuring that the right people from product, IT, delivery and business functions are involved, and providing clear actions and oversight; Building a training programme for new starters for the support function likely to include focused training and product rotation; Working with the product and business leads to build knowledge transfer into the organisation - particularly to begin with as the support function is built out; Working with management to define growth and resourcing plans for the support function as it grows. This is likely to include roles across multiple locations globally; Where required, provide support services through management of shift rotas of staff; The nature of the role may require out of hours working from time to time to support a global client base; Responsibility for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company. About you Your knowledge and expertise: Degree or equivalent qualification in a computer/business related discipline; Working in a software support function to at least a senior level; Building and managing teams; Supporting hosted applications preferably in Azure; Experience providing appropriate support and expertise on on-prem installations to client users and IT teams; Knowledge of IT Service Management tools and processes e.g. ITIL; Strong knowledge of using and configuring issue management and CMS systems; A strong analytical mindset; Proven ability to work successfully with colleagues and clients in a high pressure situation; Clear communicator; Positive attitude and customer focus with excellent time management skills; Willingness to share knowledge and build a supportive culture; Ability and willingness to research best practices, adjust as appropriate and implement within a new environment; Good to have: Insurance or Finance domain experience; Working knowledge of ITIL and Microsoft Operations Framework; Major incident experience; ServiceNow; Delivering training; Azure; Experience using Microsoft SQL Server; Experience of SaaS support. Salary and Benefits This role offers a competitive salary and bonus, plus a comprehensive benefits package and 25 days holiday. Through our flexible benefits, you will also have the opportunity to choose additional benefits, including healthcare and additional holiday. We also offer tremendous potential with a growing worldwide organisation. Our Colleague Experience Every day, our colleagues make a difference, work with the best, own their potential, and value one another. Together, we share this one purpose: to empower economic and human possibility around the world. This unifying goal is at the heart of our identity, and it lives in everything we do. To learn more about our colleague experience, visit Aon Colleague Experience. We're happy to talk flexible working. If you need to flex your working pattern, Aon offers flexible and agile working policies and we're happy to discuss options with you upon application.
VB6 Software Developer - Remote Working (Telford Based) The Job on offer The Software Engineer will work within a multi-disciplined engineering team and will be involved in development of new products and maintenance of existing products. Your Role Capgemini is excited to announce that we are adding to our team of experienced Developers. The Software Engineer will work within a multi-disciplined engineering team and will be involved in development of new products and maintenance of existing products. • Carry out development in accordance with the agreed requirements and development standards. • Support of existing products and services, both reactive and proactive. • Testing of products in accordance with the test strategy to ensure that they are fit for purpose. • Assisting team members in examining packages of work and giving realistic timescales for completion. • Completion of work allocated within agreed time, cost and quality criteria and fully participating within an agile delivery environment. • Management and control of problems and change within their area of responsibility, including negotiation with other teams as necessary. • Prompt escalation of problems, issues and risks as necessary. • Playing an active part in process improvement, awareness of and compliance with all relevant quality processes and procedures, including completion of all the specified quality records. Your Profile It would be great if you had good experience of: VB6, VBA SQL and SQL Server Azure DevOps It would be nice if you had experience of: .Net, .Net Core, C#, MS Access PL/SQL and Oracle databases HTML, CSS, JavaScript, Vue.js Bootstrap, RESTful API, PowerShell ASP Net MVC 4 or above ServiceNow Supporting services in a production environment, managing incidents, and resolving issues. These could be applications built by your team or 3rd party applications built by other suppliers Knowledge of Agile methodology, OO Analysis & Design techniques Awareness of Risk, Change & Problem Management Awareness of Configuration Management Awareness of testing best practice Awareness of DevOps Pipelines and ALM Awareness of MS Azure Why Capgemini is unique We aim to build an environment where employees can enjoy a positive work-life balance. Through our New Normal campaign, we are looking to embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements. Capgemini offers the opportunity to shape your career path, based on your interests and ambitions. For example, if you want to become a 'People Manager' Connected Manager learning journey is there for you. If you want to become an 'Architect' our Global Architect Community offerings can help you get there. Get the future you want Growing clients' businesses while building a more sustainable, more inclusive future is a tough ask. But when you join Capgemini, you join a thriving company and become part of a diverse collective of free-thinkers, entrepreneurs and industry experts. A powerful source of energy that drives us all to find new ways technology can help us reimagine what's possible. It's why, together, we seek out opportunities that will transform the world's leading businesses. And it's how you'll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge and always pushing yourself to do better, you'll build the skills you want. And you'll use them to help our clients leverage technology to grow their business and give innovation that human touch the world needs. So, it might not always be easy, but making the world a better place rarely is. , Capgemini. Get The Future You Want. About Capgemini Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2021 global revenues of €18 billion.
Sep 21, 2022
Full time
VB6 Software Developer - Remote Working (Telford Based) The Job on offer The Software Engineer will work within a multi-disciplined engineering team and will be involved in development of new products and maintenance of existing products. Your Role Capgemini is excited to announce that we are adding to our team of experienced Developers. The Software Engineer will work within a multi-disciplined engineering team and will be involved in development of new products and maintenance of existing products. • Carry out development in accordance with the agreed requirements and development standards. • Support of existing products and services, both reactive and proactive. • Testing of products in accordance with the test strategy to ensure that they are fit for purpose. • Assisting team members in examining packages of work and giving realistic timescales for completion. • Completion of work allocated within agreed time, cost and quality criteria and fully participating within an agile delivery environment. • Management and control of problems and change within their area of responsibility, including negotiation with other teams as necessary. • Prompt escalation of problems, issues and risks as necessary. • Playing an active part in process improvement, awareness of and compliance with all relevant quality processes and procedures, including completion of all the specified quality records. Your Profile It would be great if you had good experience of: VB6, VBA SQL and SQL Server Azure DevOps It would be nice if you had experience of: .Net, .Net Core, C#, MS Access PL/SQL and Oracle databases HTML, CSS, JavaScript, Vue.js Bootstrap, RESTful API, PowerShell ASP Net MVC 4 or above ServiceNow Supporting services in a production environment, managing incidents, and resolving issues. These could be applications built by your team or 3rd party applications built by other suppliers Knowledge of Agile methodology, OO Analysis & Design techniques Awareness of Risk, Change & Problem Management Awareness of Configuration Management Awareness of testing best practice Awareness of DevOps Pipelines and ALM Awareness of MS Azure Why Capgemini is unique We aim to build an environment where employees can enjoy a positive work-life balance. Through our New Normal campaign, we are looking to embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements. Capgemini offers the opportunity to shape your career path, based on your interests and ambitions. For example, if you want to become a 'People Manager' Connected Manager learning journey is there for you. If you want to become an 'Architect' our Global Architect Community offerings can help you get there. Get the future you want Growing clients' businesses while building a more sustainable, more inclusive future is a tough ask. But when you join Capgemini, you join a thriving company and become part of a diverse collective of free-thinkers, entrepreneurs and industry experts. A powerful source of energy that drives us all to find new ways technology can help us reimagine what's possible. It's why, together, we seek out opportunities that will transform the world's leading businesses. And it's how you'll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge and always pushing yourself to do better, you'll build the skills you want. And you'll use them to help our clients leverage technology to grow their business and give innovation that human touch the world needs. So, it might not always be easy, but making the world a better place rarely is. , Capgemini. Get The Future You Want. About Capgemini Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2021 global revenues of €18 billion.
At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. EY is a global leader in assurance, tax, transaction and advisory services. Technology is at the heart of what we do and deliver at EY. Technology solutions are integrated in the client services we deliver and are key to our innovation as an organization. Fueled by strategic investment in technology and innovation, Client Technology seeks to drive growth opportunities and solve complex business problems for our clients through building a robust platform for business and powerful product engine that are vital to innovation at scale. As part of Client Technology, you'll work with technologists and business experts, blending EY's deep industry knowledge and innovative ideas with our platforms, capabilities, and technical expertise. As a catalyst for change and growth, you'll be at the forefront of integrating emerging technologies from AI to Data Analytics into every corner of what we do at EY. That means more growth for you, exciting learning opportunities, career choices, and the chance to make a real impact. The opportunity The selected candidate will: Lead the overall Level 4 Service Desk Support Function for all EY applications and services. Develop and deploy an effective and efficient "best practice" Level 4 Support Desk capability for all EY applications & Services. Support and enable an end-to-end Service Delivery Management capability for all Systems & Services that ensures an effective and efficient service for each application or service. Act as the overall accountable point contact and escalation for Level 4 Support Function for all EY applications and services. Be accountable for delivering to the SLA's, OLA's, and contractual commitments for Level 4, and act as a key enabler for the success of other complementary support functions. Responsible for the smooth, on-going operation and support for a portfolio of complex solutions and is responsible for their successful deployment to the user communities Responsible for the running, maintenance and support of technology projects post-transition, being accountable for the quality of support Drives the development and implementation of processes and approaches to ensure quality standards of support engineering activities Develops trusted relationships with senior business stakeholders to gain an in-depth understanding of key business processes, products and services, and influences others to ensure business case and customer satisfaction goals are met Your key responsibilities Build & Effectively lead the Level 4 Support Function to deliver standardised, reliable, best in class support services in a manner that meets our contractual obligations and delights our customers and clients. Support for the development and deployment of a cohesive "best practice" end to end Service Delivery capability for all Systems & Services. Develop and effectively lead the Level 4 Helpdesk Support Function through clear Accountabilities, effective Communication, adherence to and advocacy for Quality & Compliance. Responsible for the on-going management of existing development and related pre-production environments for multiple, complex solutions, setting priorities and expectations with regards to delivery timing, resource requirements and monitoring outcomes Manages and oversees the assessment, analysis, planning and design of release packages, including assessment of risk and delivery of post release reviews Evaluates risks to integrity of infrastructure inherent in proposed implementations, reviews effectiveness of change implementations and incorporates improvements to organizational procedures governing change management Contributes to business cases and ROM estimates for multiple, complex projects and performs financial management functions including monthly forecasting, annual budgeting, reviewing and approving invoices and identifying cost savings Manages operational support service providers to assure internal and external providers are meeting service level agreements and performance metrics Develops long-term, trusted relationships with senior stakeholders to gain an in-depth understanding of products, services and key business processes and utilized deep business knowledge to oversees activities of multiple teams to provide project engineering deliverables in alignment with business requirements Skills and attributes for success Highly advanced understanding of technology including networks, storage systems, servers, operating systems, applications, database and web platforms Highly advanced programming knowledge and experience Demonstrates in-depth knowledge of key business processes, products and services, within agreed areas of expertise and is able to provide input and advice to key stakeholders, such as Product Owners, business sponsors and Service Delivery Managers on complex queries To qualify for the role, you must have Bachelor's degree in Computer Science, IT, Mathematics, or related field preferred More than 10 years of relevant work experience Extensive relevant experience in either an internal or external support engineering role, or similar, with highly advanced technical knowledge in assigned specialism Exceptional experience in customer facing roles Extensive managed service experience with modern technology understanding including cloud service, virtual networks/systems Considerable experience working virtually in a globally-dispersed team Considerable project management, financial management, supplier management, and stakeholder management experience in an engineering / support environment Proven experience adhering to strategic operational plans and translating them into actionable roadmaps Ideally, you'll also have Experience working with ServiceNow or similar tool. Experience working Agile/Scrum environment preferred. Experience working in Dev Ops organizations preferred. Experience in a professional services industry preferred. Experience working in TFS and TFS Release Management is preferred. Project management certification is preferred (PMI/CAPM or PMP, PRINCE2). Familiarity with ITIL v2 or 3 would be advantageous What we look for A self-starter, independent-thinker, curious and creative person with ambition and passion What we offer As part of this role, you'll work in a highly integrated, global team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here's a snapshot of what we offer: Continuous learning: You'll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs. Please apply to this role only through the 'Apply' link (not through the local office). Your application will then be routed to the appropriate recruiting team. The exceptional EY experience. It's yours to build. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.
Feb 05, 2022
Full time
At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. EY is a global leader in assurance, tax, transaction and advisory services. Technology is at the heart of what we do and deliver at EY. Technology solutions are integrated in the client services we deliver and are key to our innovation as an organization. Fueled by strategic investment in technology and innovation, Client Technology seeks to drive growth opportunities and solve complex business problems for our clients through building a robust platform for business and powerful product engine that are vital to innovation at scale. As part of Client Technology, you'll work with technologists and business experts, blending EY's deep industry knowledge and innovative ideas with our platforms, capabilities, and technical expertise. As a catalyst for change and growth, you'll be at the forefront of integrating emerging technologies from AI to Data Analytics into every corner of what we do at EY. That means more growth for you, exciting learning opportunities, career choices, and the chance to make a real impact. The opportunity The selected candidate will: Lead the overall Level 4 Service Desk Support Function for all EY applications and services. Develop and deploy an effective and efficient "best practice" Level 4 Support Desk capability for all EY applications & Services. Support and enable an end-to-end Service Delivery Management capability for all Systems & Services that ensures an effective and efficient service for each application or service. Act as the overall accountable point contact and escalation for Level 4 Support Function for all EY applications and services. Be accountable for delivering to the SLA's, OLA's, and contractual commitments for Level 4, and act as a key enabler for the success of other complementary support functions. Responsible for the smooth, on-going operation and support for a portfolio of complex solutions and is responsible for their successful deployment to the user communities Responsible for the running, maintenance and support of technology projects post-transition, being accountable for the quality of support Drives the development and implementation of processes and approaches to ensure quality standards of support engineering activities Develops trusted relationships with senior business stakeholders to gain an in-depth understanding of key business processes, products and services, and influences others to ensure business case and customer satisfaction goals are met Your key responsibilities Build & Effectively lead the Level 4 Support Function to deliver standardised, reliable, best in class support services in a manner that meets our contractual obligations and delights our customers and clients. Support for the development and deployment of a cohesive "best practice" end to end Service Delivery capability for all Systems & Services. Develop and effectively lead the Level 4 Helpdesk Support Function through clear Accountabilities, effective Communication, adherence to and advocacy for Quality & Compliance. Responsible for the on-going management of existing development and related pre-production environments for multiple, complex solutions, setting priorities and expectations with regards to delivery timing, resource requirements and monitoring outcomes Manages and oversees the assessment, analysis, planning and design of release packages, including assessment of risk and delivery of post release reviews Evaluates risks to integrity of infrastructure inherent in proposed implementations, reviews effectiveness of change implementations and incorporates improvements to organizational procedures governing change management Contributes to business cases and ROM estimates for multiple, complex projects and performs financial management functions including monthly forecasting, annual budgeting, reviewing and approving invoices and identifying cost savings Manages operational support service providers to assure internal and external providers are meeting service level agreements and performance metrics Develops long-term, trusted relationships with senior stakeholders to gain an in-depth understanding of products, services and key business processes and utilized deep business knowledge to oversees activities of multiple teams to provide project engineering deliverables in alignment with business requirements Skills and attributes for success Highly advanced understanding of technology including networks, storage systems, servers, operating systems, applications, database and web platforms Highly advanced programming knowledge and experience Demonstrates in-depth knowledge of key business processes, products and services, within agreed areas of expertise and is able to provide input and advice to key stakeholders, such as Product Owners, business sponsors and Service Delivery Managers on complex queries To qualify for the role, you must have Bachelor's degree in Computer Science, IT, Mathematics, or related field preferred More than 10 years of relevant work experience Extensive relevant experience in either an internal or external support engineering role, or similar, with highly advanced technical knowledge in assigned specialism Exceptional experience in customer facing roles Extensive managed service experience with modern technology understanding including cloud service, virtual networks/systems Considerable experience working virtually in a globally-dispersed team Considerable project management, financial management, supplier management, and stakeholder management experience in an engineering / support environment Proven experience adhering to strategic operational plans and translating them into actionable roadmaps Ideally, you'll also have Experience working with ServiceNow or similar tool. Experience working Agile/Scrum environment preferred. Experience working in Dev Ops organizations preferred. Experience in a professional services industry preferred. Experience working in TFS and TFS Release Management is preferred. Project management certification is preferred (PMI/CAPM or PMP, PRINCE2). Familiarity with ITIL v2 or 3 would be advantageous What we look for A self-starter, independent-thinker, curious and creative person with ambition and passion What we offer As part of this role, you'll work in a highly integrated, global team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here's a snapshot of what we offer: Continuous learning: You'll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs. Please apply to this role only through the 'Apply' link (not through the local office). Your application will then be routed to the appropriate recruiting team. The exceptional EY experience. It's yours to build. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.
Job Title: Service Delivery Manager Salary: £400 - £450 p/d Outside IR35 Location: Remote Duration: 3 Months + extensions Service Delivery Manager experience required Proven ability to manage, motivate and empower teams and lead by example. ITIL v3 or V4 Agile Methodologies ServiceNow Strong commercial awareness and sound understanding of project dynamics, particularly in a multi-supplier environment. Affable, credible, and can communicate effectively with clients and colleagues, including formal presentations. Excellent team player capable of delivering results in difficult scenarios. Have a natural willingness to share information freely. Mature, firm but non-confrontational style. Have the vision and drive to experiment and deliver 'firsts. 5 years of demonstrable success managing the delivery of technology-based projects using agile methodology. Substantial experience in managing and leading project teams including line management responsibility. Deep understanding of agile and lean methodologies and how they help deliver products and services at scale Experience of project delivery aimed at digital transformation Evidence of developing and managing sound client-supplier relationships and good knowledge of at least one industry vertical (e.g., Government). Evidence of taking responsibility for contract and commercial terms on projects. ·Experience in adhering to robust project governance and technical quality standards If you are interested in the Service delivery Manager opportunity, please contact Emmanuel Tetteh at Mainstay IT.
Nov 10, 2021
Full time
Job Title: Service Delivery Manager Salary: £400 - £450 p/d Outside IR35 Location: Remote Duration: 3 Months + extensions Service Delivery Manager experience required Proven ability to manage, motivate and empower teams and lead by example. ITIL v3 or V4 Agile Methodologies ServiceNow Strong commercial awareness and sound understanding of project dynamics, particularly in a multi-supplier environment. Affable, credible, and can communicate effectively with clients and colleagues, including formal presentations. Excellent team player capable of delivering results in difficult scenarios. Have a natural willingness to share information freely. Mature, firm but non-confrontational style. Have the vision and drive to experiment and deliver 'firsts. 5 years of demonstrable success managing the delivery of technology-based projects using agile methodology. Substantial experience in managing and leading project teams including line management responsibility. Deep understanding of agile and lean methodologies and how they help deliver products and services at scale Experience of project delivery aimed at digital transformation Evidence of developing and managing sound client-supplier relationships and good knowledge of at least one industry vertical (e.g., Government). Evidence of taking responsibility for contract and commercial terms on projects. ·Experience in adhering to robust project governance and technical quality standards If you are interested in the Service delivery Manager opportunity, please contact Emmanuel Tetteh at Mainstay IT.
Murex Support Engineer - FO thru BO - FX Pricing Excellent opportunity to join Global FX and Commodities trading business. The FX Support Engineer provides a single point of contact for all FX functional and technology related support incidents and requests from Front Office, Market Risk, Product Control and Operations. There will be an increasing opportunity to be involved in delivery initiatives. We are looking to hire an experienced Murex Front to Back Office Support Engineer with a desire to expand their skills beyond the application as the role is also expected to support the entire FX Pricing technology stack. Role Monitoring the health of the FX Pricing and Risk systems using Geneos, Murex OSP queues, Control-M, emails etc. and responding to alerts. Investigating issues as and when they occur, notifying users/interested parties and restoring service in a timely manner. Managing incidents, change problems or requests using ServiceNow and closing them out punctually within agreed SLAs. Escalating major incidents with service delivery leads and raising risk events where required. Providing advice and best practice guidance on the functional use of multiple FX applications including Murex. Improving operational efficiency such as enhancing monitoring and minimising manual checks through automation. Developing, testing and delivering user stories in line with the agreed FX Asset Delivery Process for applications such as Murex, NOVA, Barracuda, Geneos etc. Updating documentation and shared confluence pages with on-going issues and system changes. Your skills Proven experience working with Murex (3.1 preferred) Experience in pricing, risk management and PL attribution of FX products such as Spot, Forwards, Swaps, NDF's, Options at a portfolio level. Query trade bookings, back to back trades and analyse impact of market of operations. Ability to understand and address market data issues in RTBS and Real Time cache. Basic to intermediate product knowledge of the Commodities asset class. Willingness to learn about multiple other FX applications. Basic understanding of the FX electronic space including liquidity aggregation, execution and client connectivity via MBP's or FIX connection. Basic to intermediate technical understating of multiple OS environments (Unix, Linux, Windows, Solaris), DB environments (Oracle, Sybase, SQL Server, PostgreSQL). Basic to intermediate ability to support multiple cloud based (AWS and Azure) applications and interrogate logs Please apply in via Jobserve! Murex Support Murex Appliation Support Murex SME
Nov 05, 2021
Contractor
Murex Support Engineer - FO thru BO - FX Pricing Excellent opportunity to join Global FX and Commodities trading business. The FX Support Engineer provides a single point of contact for all FX functional and technology related support incidents and requests from Front Office, Market Risk, Product Control and Operations. There will be an increasing opportunity to be involved in delivery initiatives. We are looking to hire an experienced Murex Front to Back Office Support Engineer with a desire to expand their skills beyond the application as the role is also expected to support the entire FX Pricing technology stack. Role Monitoring the health of the FX Pricing and Risk systems using Geneos, Murex OSP queues, Control-M, emails etc. and responding to alerts. Investigating issues as and when they occur, notifying users/interested parties and restoring service in a timely manner. Managing incidents, change problems or requests using ServiceNow and closing them out punctually within agreed SLAs. Escalating major incidents with service delivery leads and raising risk events where required. Providing advice and best practice guidance on the functional use of multiple FX applications including Murex. Improving operational efficiency such as enhancing monitoring and minimising manual checks through automation. Developing, testing and delivering user stories in line with the agreed FX Asset Delivery Process for applications such as Murex, NOVA, Barracuda, Geneos etc. Updating documentation and shared confluence pages with on-going issues and system changes. Your skills Proven experience working with Murex (3.1 preferred) Experience in pricing, risk management and PL attribution of FX products such as Spot, Forwards, Swaps, NDF's, Options at a portfolio level. Query trade bookings, back to back trades and analyse impact of market of operations. Ability to understand and address market data issues in RTBS and Real Time cache. Basic to intermediate product knowledge of the Commodities asset class. Willingness to learn about multiple other FX applications. Basic understanding of the FX electronic space including liquidity aggregation, execution and client connectivity via MBP's or FIX connection. Basic to intermediate technical understating of multiple OS environments (Unix, Linux, Windows, Solaris), DB environments (Oracle, Sybase, SQL Server, PostgreSQL). Basic to intermediate ability to support multiple cloud based (AWS and Azure) applications and interrogate logs Please apply in via Jobserve! Murex Support Murex Appliation Support Murex SME