About the role
The primary purpose of this role is to develop, maintain, continuously improve, and support both internal and client-facing IT infrastructure, including servers, storage, networks, and telecoms systems. The successful candidate will report directly to our Global Infrastructure Lead, providing expert Infrastructure oversight, while working with the wider IT department to ensure the successful delivery and performance of our IT services the fulfillment of our obligations, and Service Level Targets.
What you will do
Takes a lead role in completing more complex project tasks to enable the on-time, within-budget, and scope delivery of IT Infrastructure projects.
Takes a lead role in conducting more complex root cause analysis to identify and resolve complex problems impacting IT Infrastructure.
Work with the global IT team to undertake maintenance activities to ensure that the servers (both Cloud and on-premise) are secure to make sure IT infrastructure remains available and ‘fit for purpose’
Perform L2 and L3 incident management for Desktop and Server Infrastructure Technologies Supporting the systems administrator(s) with BAU support, providing an escalation point for high-level users and issues
Infrastructure innovation, in line with business plans and software development
Develop an understanding of ISO 27001 and assist with audits, compliance, and policy development
Perform root-cause analysis on cyber and compliance risks
Out-of-hours work to support global teams when required
Takes a lead role in developing documentation for the more complex technical areas. Mentor less experienced team members in the execution of their duties
Ensure security compliance of the IT infrastructure by carrying out remedial actions as required
What we are looking for
Excellent working knowledge of The Microsoft Cloud services and experience of building solutions around the,
Solid technical experience in supporting Microsoft server infrastructure (hardware and software)
Team Leader experience, generally focused around mentoring junior members of the team
Experienced engineer with an excellent record of server infrastructure, medium and large schedule rolls of Cloud first infrastructures
Experience working with MS Windows Server 2012/R2, ADFS, AD MS SharePoint, Exchange, PowerShell, Skype for business, Teams, O365, and Intune.
Working knowledge and experience of Hyper-V is essential
Experience of SQL server management
Technical experience Office 365 and administration of MS Azure
Be able to demonstrate advanced networking skills
Working knowledge of Microsoft Teams and Microsoft PowerApps and power platform builds
Knowledge of Microsoft Dynamics 360 or equivalent
Experience supporting Azure DevOP’s platforms, Maintain Blob Storage as well as other Microsoft cloud technologies
Have a positive ‘can do’ attitude, be willing to go the extra mile and suggest improvements to departmental processes
IT Project Management (Technical side) desirable
Excellent communication skills at all levels, be able to provide updates to the relevant individuals / teams as and when necessary
Solid understanding of General IT equipment e.g., Switch, routers, SaaS etc.
Experience in cybersecurity is desirable
Experience of 27001 is desirable (not audit level)
Experience designing and implementing CRM Systems is desirable
NB: The successful candidate will be required to pass our security screening procedures.
Apr 16, 2024
Full time
About the role
The primary purpose of this role is to develop, maintain, continuously improve, and support both internal and client-facing IT infrastructure, including servers, storage, networks, and telecoms systems. The successful candidate will report directly to our Global Infrastructure Lead, providing expert Infrastructure oversight, while working with the wider IT department to ensure the successful delivery and performance of our IT services the fulfillment of our obligations, and Service Level Targets.
What you will do
Takes a lead role in completing more complex project tasks to enable the on-time, within-budget, and scope delivery of IT Infrastructure projects.
Takes a lead role in conducting more complex root cause analysis to identify and resolve complex problems impacting IT Infrastructure.
Work with the global IT team to undertake maintenance activities to ensure that the servers (both Cloud and on-premise) are secure to make sure IT infrastructure remains available and ‘fit for purpose’
Perform L2 and L3 incident management for Desktop and Server Infrastructure Technologies Supporting the systems administrator(s) with BAU support, providing an escalation point for high-level users and issues
Infrastructure innovation, in line with business plans and software development
Develop an understanding of ISO 27001 and assist with audits, compliance, and policy development
Perform root-cause analysis on cyber and compliance risks
Out-of-hours work to support global teams when required
Takes a lead role in developing documentation for the more complex technical areas. Mentor less experienced team members in the execution of their duties
Ensure security compliance of the IT infrastructure by carrying out remedial actions as required
What we are looking for
Excellent working knowledge of The Microsoft Cloud services and experience of building solutions around the,
Solid technical experience in supporting Microsoft server infrastructure (hardware and software)
Team Leader experience, generally focused around mentoring junior members of the team
Experienced engineer with an excellent record of server infrastructure, medium and large schedule rolls of Cloud first infrastructures
Experience working with MS Windows Server 2012/R2, ADFS, AD MS SharePoint, Exchange, PowerShell, Skype for business, Teams, O365, and Intune.
Working knowledge and experience of Hyper-V is essential
Experience of SQL server management
Technical experience Office 365 and administration of MS Azure
Be able to demonstrate advanced networking skills
Working knowledge of Microsoft Teams and Microsoft PowerApps and power platform builds
Knowledge of Microsoft Dynamics 360 or equivalent
Experience supporting Azure DevOP’s platforms, Maintain Blob Storage as well as other Microsoft cloud technologies
Have a positive ‘can do’ attitude, be willing to go the extra mile and suggest improvements to departmental processes
IT Project Management (Technical side) desirable
Excellent communication skills at all levels, be able to provide updates to the relevant individuals / teams as and when necessary
Solid understanding of General IT equipment e.g., Switch, routers, SaaS etc.
Experience in cybersecurity is desirable
Experience of 27001 is desirable (not audit level)
Experience designing and implementing CRM Systems is desirable
NB: The successful candidate will be required to pass our security screening procedures.
This is a fantastic opportunity for a SAP Senior Project Manager to join one of the world's top 10 IT service providers delivering solutions to more than 9,000 customers worldwide. Candidates must be able to work in the UK without restrictions Role Info: SAP Senior Project Manager UK Remote / Occasional Visits to Office and Client Sites as Required Up to £105,000 per annum Plus Bonus and Benefits Permanent - Full Time Product / Service: Global authority in Enterprise SAP Consulting & SAP Managed Services Values: Clients First, Foresight and Teamwork Who we are: We are a global SAP Platinum Partner with over 9,000 SAP experts across 29 countries. We have a range of businesses, including multinationals and very large household names in our portfolio, across many industries and countries. We have a large number of consultants, UK wide, who provide support across all SAP areas as their primary job function. We take care of our customers solutions from A to Z, transforming trust into value. From analysing and optimising customer processes, to implementing tailored solutions to suit their needs, to service and maintenance of their SAP system landscape. We work collaboratively with our own teams, the project delivery teams and our customers to ensure long term support excellence and vision. Your Day-to-Day Responsibilities will include: + Creating, maintaining and developing relationships to sustain client interest and growth + Solving problems through a wide knowledge spectrum and experience + Providing strategic support to help clients with changes/transformation + Managing and delivering projects in accordance with defined guidelines and budget to a high quality + Developing your own knowledge to share with the team + Assisting with the on boarding and orientation, training of new employees actively supporting the team and its development + Giving the project team clear input of the project procedure and of the requirements + Being responsible for the project planning with respect to people, cost and deadlines + Contributing to technical discussions with integration know-how + Taking responsibility for revenue, & cost, as well as employees and the result in the project + Increasing and escalating sales opportunities thereby maximising revenue for the organisation + Leading the project team and supporting the team as needed About you: + At least 6 years experience in a relevant domain, industry and/or project experience + Successful delivery and experience of involvement in all elements of 10 full project life cycles on large size projects + Broad and deep understanding of ASAP methodology, preferably certified + Multiple full SAP project life cycles, end to end experience from project initiation through to go-live as well as experience of managing multiple medium to large projects £2M+ value + Prince 2 certification and/or experience of Agile methodologies e.g. Scrum an advantage + Demonstrable experience of accurate and effective project reporting, both internal and external + Experience in deploying SAP solutions in some of the following industries: discrete manufacturing, engineering, process manufacturing, wholesale, consumer products + Produces high quality project and bid documentation plus quality assurance reviews + Able to lead and coordinate integrated workshops with detail and complexity + Understands complex contracts at the appropriate level in order to track content with respect to costs and benefits in the project + Clear understanding of the overall processes in the project and can give professional support in discussions and enable decisions + A full UK driving licence and be willing to travel frequently to different UK customer sites Join us to start the journey that is your career path. Career opportunities exist along multiple route maps from people and leadership, products and expertise and project management. Which route you take is up to you and we are on hand to provide guidance and support. We are an equal opportunities employer. You must be eligible to work in the UK and prepared to undergo high level security clearance Sounds like a good fit? Apply here for a fast-track path to the Hiring Manager Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Apr 17, 2024
Full time
This is a fantastic opportunity for a SAP Senior Project Manager to join one of the world's top 10 IT service providers delivering solutions to more than 9,000 customers worldwide. Candidates must be able to work in the UK without restrictions Role Info: SAP Senior Project Manager UK Remote / Occasional Visits to Office and Client Sites as Required Up to £105,000 per annum Plus Bonus and Benefits Permanent - Full Time Product / Service: Global authority in Enterprise SAP Consulting & SAP Managed Services Values: Clients First, Foresight and Teamwork Who we are: We are a global SAP Platinum Partner with over 9,000 SAP experts across 29 countries. We have a range of businesses, including multinationals and very large household names in our portfolio, across many industries and countries. We have a large number of consultants, UK wide, who provide support across all SAP areas as their primary job function. We take care of our customers solutions from A to Z, transforming trust into value. From analysing and optimising customer processes, to implementing tailored solutions to suit their needs, to service and maintenance of their SAP system landscape. We work collaboratively with our own teams, the project delivery teams and our customers to ensure long term support excellence and vision. Your Day-to-Day Responsibilities will include: + Creating, maintaining and developing relationships to sustain client interest and growth + Solving problems through a wide knowledge spectrum and experience + Providing strategic support to help clients with changes/transformation + Managing and delivering projects in accordance with defined guidelines and budget to a high quality + Developing your own knowledge to share with the team + Assisting with the on boarding and orientation, training of new employees actively supporting the team and its development + Giving the project team clear input of the project procedure and of the requirements + Being responsible for the project planning with respect to people, cost and deadlines + Contributing to technical discussions with integration know-how + Taking responsibility for revenue, & cost, as well as employees and the result in the project + Increasing and escalating sales opportunities thereby maximising revenue for the organisation + Leading the project team and supporting the team as needed About you: + At least 6 years experience in a relevant domain, industry and/or project experience + Successful delivery and experience of involvement in all elements of 10 full project life cycles on large size projects + Broad and deep understanding of ASAP methodology, preferably certified + Multiple full SAP project life cycles, end to end experience from project initiation through to go-live as well as experience of managing multiple medium to large projects £2M+ value + Prince 2 certification and/or experience of Agile methodologies e.g. Scrum an advantage + Demonstrable experience of accurate and effective project reporting, both internal and external + Experience in deploying SAP solutions in some of the following industries: discrete manufacturing, engineering, process manufacturing, wholesale, consumer products + Produces high quality project and bid documentation plus quality assurance reviews + Able to lead and coordinate integrated workshops with detail and complexity + Understands complex contracts at the appropriate level in order to track content with respect to costs and benefits in the project + Clear understanding of the overall processes in the project and can give professional support in discussions and enable decisions + A full UK driving licence and be willing to travel frequently to different UK customer sites Join us to start the journey that is your career path. Career opportunities exist along multiple route maps from people and leadership, products and expertise and project management. Which route you take is up to you and we are on hand to provide guidance and support. We are an equal opportunities employer. You must be eligible to work in the UK and prepared to undergo high level security clearance Sounds like a good fit? Apply here for a fast-track path to the Hiring Manager Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
We are seeking an experienced SAP transformation Manager to be a part of the Supply Chain Transformation (SAP) Advisory practice; with a solid track record of consulting business engagements and delivery for clients. You will possess a deep expertise in clearly defining the business impact of SAP technologies (SAP S/4HANA and others) on the supply chain function across different industries. SAP S/4HANA Supply Chain Transformation Consultant Salary: 80,000 - 88,000 pa. (Bonus 8,000, Pension 4%/6%, Private Health, Life Assurance) Location: London By combining strategy, technology, data science, and creative design expertise with an inventive mindset, we partner with our clients to innovate and transform their business, helping them navigate today, while plotting a course for the future. The Client: Our client is a global leader in Systems Integration and IT Consultancy. They have built out a super advanced and respected industry wide Digital Customer Experience team, which is currently collaborating with the biggest companies across multiple sectors, including, Banking, Energy & Utilities, Fashion, Retail, Manufacturing, Automotive and Public Sector. They are engaged on the biggest and most cutting-edge software development projects across the UK. The Role: We are seeking an experienced SAP transformation Manager to be a part of the Supply Chain Transformation (SAP) Advisory practice; with a solid track record of consulting business engagements and delivery for clients. You will possess a deep expertise in clearly defining the business impact of SAP technologies (SAP S/4HANA and others) on the supply chain function across different industries. You will be a self-motivated, highly analytical and strategic person who comes with a 'hands on', pragmatic approach. A team player who enjoys building and developing teams with a high degree of collaborative and innovative spirit. You will be working alongside our established technical architects, digital specialists, consulting and award-winning SAP delivery teams to help our clients scope & envision their future business model, build the case for change; design & build their S/4HANA enabled transformation; and support the roll out and adoption Essential Skills and Experience: Define, design and deliver large scale SAP S/4HANA transformation programs by leveraging your SAP Supply Chain expertise. Engage with client's Global process owners, process leads to understand their current values streams and processes, pain points and bottlenecks, requirements. Manage and guide the team towards on-time, high-quality deliverables and tangible results. Support the engagement team in delivering the overall business case, roadmap, future state architecture Supporting the RFI, RFP response, support in drafting the statement of work Support in building, enhancing our tools and accelerators Support in writing thought leadership paper, PoV and research papers Proven SAP S/4 HANA Supply Chain experience transformation experience in large, complex transformation programmes. End to End knowledge in one or more of the Supply Chain processes - Plan to Produce, Plan to Deliver, Procure to Pay in the context of SAP S/4HANA and other SAP/ non-SAP Cloud applications. And a very good understanding of industry / SAP best practices. Ability to map processes to key Supply Chain technologies including SAP S/4 HANA modules - SAP PP-DS, EWM, MM, ATM and integration with cloud based Supply Chain tools such as Ariba, IBP, Manufacturing Cloud etc.
Apr 17, 2024
Full time
We are seeking an experienced SAP transformation Manager to be a part of the Supply Chain Transformation (SAP) Advisory practice; with a solid track record of consulting business engagements and delivery for clients. You will possess a deep expertise in clearly defining the business impact of SAP technologies (SAP S/4HANA and others) on the supply chain function across different industries. SAP S/4HANA Supply Chain Transformation Consultant Salary: 80,000 - 88,000 pa. (Bonus 8,000, Pension 4%/6%, Private Health, Life Assurance) Location: London By combining strategy, technology, data science, and creative design expertise with an inventive mindset, we partner with our clients to innovate and transform their business, helping them navigate today, while plotting a course for the future. The Client: Our client is a global leader in Systems Integration and IT Consultancy. They have built out a super advanced and respected industry wide Digital Customer Experience team, which is currently collaborating with the biggest companies across multiple sectors, including, Banking, Energy & Utilities, Fashion, Retail, Manufacturing, Automotive and Public Sector. They are engaged on the biggest and most cutting-edge software development projects across the UK. The Role: We are seeking an experienced SAP transformation Manager to be a part of the Supply Chain Transformation (SAP) Advisory practice; with a solid track record of consulting business engagements and delivery for clients. You will possess a deep expertise in clearly defining the business impact of SAP technologies (SAP S/4HANA and others) on the supply chain function across different industries. You will be a self-motivated, highly analytical and strategic person who comes with a 'hands on', pragmatic approach. A team player who enjoys building and developing teams with a high degree of collaborative and innovative spirit. You will be working alongside our established technical architects, digital specialists, consulting and award-winning SAP delivery teams to help our clients scope & envision their future business model, build the case for change; design & build their S/4HANA enabled transformation; and support the roll out and adoption Essential Skills and Experience: Define, design and deliver large scale SAP S/4HANA transformation programs by leveraging your SAP Supply Chain expertise. Engage with client's Global process owners, process leads to understand their current values streams and processes, pain points and bottlenecks, requirements. Manage and guide the team towards on-time, high-quality deliverables and tangible results. Support the engagement team in delivering the overall business case, roadmap, future state architecture Supporting the RFI, RFP response, support in drafting the statement of work Support in building, enhancing our tools and accelerators Support in writing thought leadership paper, PoV and research papers Proven SAP S/4 HANA Supply Chain experience transformation experience in large, complex transformation programmes. End to End knowledge in one or more of the Supply Chain processes - Plan to Produce, Plan to Deliver, Procure to Pay in the context of SAP S/4HANA and other SAP/ non-SAP Cloud applications. And a very good understanding of industry / SAP best practices. Ability to map processes to key Supply Chain technologies including SAP S/4 HANA modules - SAP PP-DS, EWM, MM, ATM and integration with cloud based Supply Chain tools such as Ariba, IBP, Manufacturing Cloud etc.
Our client are a global technology services and solutions provider, led by Business and Technology Consulting. They provide technology solutions and services to enterprises across industries such as Banking & Financial Services, Consumer Goods and Manufacturing, Healthcare, Travel and Hospitality, through a combination of traditional and newer business models. Role Purpose: We're looking for an experienced Digital Consultant with experience in delivering digital solutions for the hospitality or travel sector. This role requires expertise in both front-end and back-end architecture, along with proficiency in a range of technical tools and platforms specific to digital delivery in hospitality and travel sectors. What you will be doing: As a Digital Consultant focused on hospitality sector, you will provide expert guidance and support to clients within the hospitality industry, helping them navigate the digital landscape to enhance their online presence and drive business growth. Collaborating with cross-functional teams to deliver innovative digital solutions for hospitality and travel clients, ensuring alignment with business objectives and technical requirements. What experience you'll have: • The ideal candidate will have a strong technical background and a proven track record of success in digital delivery teams • Leading the design and implementation of front-end and back-end architectures for digital projects, leveraging tools and frameworks such as Next.js, React.js, GraphQL, Java, Spring Boot, and REST services • Providing technical guidance and expertise to project teams, ensuring adherence to best practices and standards in digital delivery • Leading quality assurance efforts, both manual and automated, using frameworks such as Mocha with Webdriver.IO and JavaScript, ensuring the delivery of high-quality digital products • Providing technical guidance and expertise to project teams, ensuring adherence to best practices and standards in digital delivery You'll have an understanding of: • 8+ years of experience working in digital delivery teams, with a focus on the hospitality or travel sector • Strong technical skills with proficiency in front-end and back-end architecture, including Next.js, React.js, GraphQL, Java, Spring Boot, and REST services • Experience with content management systems, particularly Adobe Experience Manager (AEM), and AEM API development • Expertise in DevOps practices and tools, including Jenkins, AWS, CI/CD pipelines, GitHub, and GitAction • Hands-on experience with quality assurance, including both manual and automated testing using frameworks such as Mocha with Webdriver.IO and JavaScript • Knowledge of the Oracle Opera platform is considered a plus Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as required to meet the ongoing needs of the organisation. Concerned that you might not perfectly meet all the criteria for this role? At Recruitment Collective, we hold a strong commitment to fostering inclusivity for all and establishing opportunities where individuals from diverse personal and professional backgrounds can excel. Therefore, if you're enthusiastic about this position but find that your previous experiences don't align precisely with every aspect of the job description, we strongly encourage you to register with us. You may well be the ideal candidate for another role or opportunity, and our recruitment team is here to assist in evaluating how your skills can be a valuable fit for our clients.
Apr 17, 2024
Full time
Our client are a global technology services and solutions provider, led by Business and Technology Consulting. They provide technology solutions and services to enterprises across industries such as Banking & Financial Services, Consumer Goods and Manufacturing, Healthcare, Travel and Hospitality, through a combination of traditional and newer business models. Role Purpose: We're looking for an experienced Digital Consultant with experience in delivering digital solutions for the hospitality or travel sector. This role requires expertise in both front-end and back-end architecture, along with proficiency in a range of technical tools and platforms specific to digital delivery in hospitality and travel sectors. What you will be doing: As a Digital Consultant focused on hospitality sector, you will provide expert guidance and support to clients within the hospitality industry, helping them navigate the digital landscape to enhance their online presence and drive business growth. Collaborating with cross-functional teams to deliver innovative digital solutions for hospitality and travel clients, ensuring alignment with business objectives and technical requirements. What experience you'll have: • The ideal candidate will have a strong technical background and a proven track record of success in digital delivery teams • Leading the design and implementation of front-end and back-end architectures for digital projects, leveraging tools and frameworks such as Next.js, React.js, GraphQL, Java, Spring Boot, and REST services • Providing technical guidance and expertise to project teams, ensuring adherence to best practices and standards in digital delivery • Leading quality assurance efforts, both manual and automated, using frameworks such as Mocha with Webdriver.IO and JavaScript, ensuring the delivery of high-quality digital products • Providing technical guidance and expertise to project teams, ensuring adherence to best practices and standards in digital delivery You'll have an understanding of: • 8+ years of experience working in digital delivery teams, with a focus on the hospitality or travel sector • Strong technical skills with proficiency in front-end and back-end architecture, including Next.js, React.js, GraphQL, Java, Spring Boot, and REST services • Experience with content management systems, particularly Adobe Experience Manager (AEM), and AEM API development • Expertise in DevOps practices and tools, including Jenkins, AWS, CI/CD pipelines, GitHub, and GitAction • Hands-on experience with quality assurance, including both manual and automated testing using frameworks such as Mocha with Webdriver.IO and JavaScript • Knowledge of the Oracle Opera platform is considered a plus Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as required to meet the ongoing needs of the organisation. Concerned that you might not perfectly meet all the criteria for this role? At Recruitment Collective, we hold a strong commitment to fostering inclusivity for all and establishing opportunities where individuals from diverse personal and professional backgrounds can excel. Therefore, if you're enthusiastic about this position but find that your previous experiences don't align precisely with every aspect of the job description, we strongly encourage you to register with us. You may well be the ideal candidate for another role or opportunity, and our recruitment team is here to assist in evaluating how your skills can be a valuable fit for our clients.
We have been approached to source an exceptional AWS Telecommunications Manager to join our rapidly growing client, highly successful client. Our clients telephony solutions are all based on AWS Connect Omni Channel solution and therefore we need an individual who is highly experienced in the day to day manipulation of the system at a 'local level' to improve customer and colleague experience. Please note, extensive AWS Connect experience is essential This role will own all of the technical delivery into the customer contact centre and The role will work closely with the IT team and will own all of the technical delivery and management of the system into the customer contact centre across all channels. This is a dynamic role working in a fast paced environment and requires a forward thinking, customer focussed and self-motivated individual with the drive to improve all IT, Telephony services and the user experience. All powered and managed through AWS Connect , the key responsibilities will be: To ensure that the Director of IT Provision is kept informed of progress and advised about major problems and / or issues in a timely manner. Work closely with the Director of Operations to ensure adaptions to customer contact are in the best interests of customer and colleagues. Proactively manage the day to day live manipulation of AWS to improve customer experience Identify trends, report on initiatives and improvements To maintain the continuous running of a large number of geographical and non geographical delivery numbers across the call delivery and call management platform. To provide critical incident management response and ownership, controlling and coordinating necessary activities to restore service across AWS and deliver root cause fixes and preventative solutions. Identify, analyse and document business processes & workflows to identify opportunities for streamlining and improvements in service delivery. Work collaboratively with team members and support functions to resolve issues in a timely manner. To be pro-active in suggesting and proposing new technologies to support the businesses. What we need to be successful in this role: Extensive experience in local management and manipulation of AWS Contact Centre Connect solutions. A deep understanding of customer contact operations Some experience in architecting solutions on AWS as well using Agile and DevOps methodologies. Strong IT architecture background Demonstrated experience working in global IT teams. Confident with the ability to influence and persuade. Analytical and results focused. Experience of both reacting to and solving problems. An understanding of how complex matrixed organizations operate
Apr 17, 2024
Full time
We have been approached to source an exceptional AWS Telecommunications Manager to join our rapidly growing client, highly successful client. Our clients telephony solutions are all based on AWS Connect Omni Channel solution and therefore we need an individual who is highly experienced in the day to day manipulation of the system at a 'local level' to improve customer and colleague experience. Please note, extensive AWS Connect experience is essential This role will own all of the technical delivery into the customer contact centre and The role will work closely with the IT team and will own all of the technical delivery and management of the system into the customer contact centre across all channels. This is a dynamic role working in a fast paced environment and requires a forward thinking, customer focussed and self-motivated individual with the drive to improve all IT, Telephony services and the user experience. All powered and managed through AWS Connect , the key responsibilities will be: To ensure that the Director of IT Provision is kept informed of progress and advised about major problems and / or issues in a timely manner. Work closely with the Director of Operations to ensure adaptions to customer contact are in the best interests of customer and colleagues. Proactively manage the day to day live manipulation of AWS to improve customer experience Identify trends, report on initiatives and improvements To maintain the continuous running of a large number of geographical and non geographical delivery numbers across the call delivery and call management platform. To provide critical incident management response and ownership, controlling and coordinating necessary activities to restore service across AWS and deliver root cause fixes and preventative solutions. Identify, analyse and document business processes & workflows to identify opportunities for streamlining and improvements in service delivery. Work collaboratively with team members and support functions to resolve issues in a timely manner. To be pro-active in suggesting and proposing new technologies to support the businesses. What we need to be successful in this role: Extensive experience in local management and manipulation of AWS Contact Centre Connect solutions. A deep understanding of customer contact operations Some experience in architecting solutions on AWS as well using Agile and DevOps methodologies. Strong IT architecture background Demonstrated experience working in global IT teams. Confident with the ability to influence and persuade. Analytical and results focused. Experience of both reacting to and solving problems. An understanding of how complex matrixed organizations operate
We are currently recruiting for one of our trusted clients who are look for a Digital Project Manager to join their team! Join a team of specialists in delivering retail display programmes for the world's most prominent brands and retailers. What You Can Expect Work Type - Permanent Location - Baldock (Hybrid - 3 days per week) Salary - £45k - £50k Industry - Retail Main Responsibilities as a Digital Project Manager Fully understand client requirements to ensure all correct details are included and all information is complete. Have a good technical understanding of software, hardware, and content management systems. Make sure there are realistic, achievable budgets and timelines. Create, manage, and monitor overall project time plans with team colleagues and clients to ensure the delivery of plans and correct processes. Work with installation partners to coordinate and deliver digital signs / retail experience projects. Experience & Skills Required Experience working in a digital adverts / AV project management role. Digital sign/ad installation and deployment experience at scale. Strong track record of successful customer management and the ability to manage client expectations. Prefer experience working directly with global brands or directly with retailers. Experience with Microsoft Office, including strong Excel skills. What's in it For You? Amazing company to work for! Work on projects for leading retail brands. Great routes for progression For further information on this Digital Project Manager role apply below We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. By applying, you confirm you are happy to be added to the Addition mailing list regarding future suitable positions. You can opt out of this at any time simply by contacting one of our consultants.
Apr 17, 2024
Full time
We are currently recruiting for one of our trusted clients who are look for a Digital Project Manager to join their team! Join a team of specialists in delivering retail display programmes for the world's most prominent brands and retailers. What You Can Expect Work Type - Permanent Location - Baldock (Hybrid - 3 days per week) Salary - £45k - £50k Industry - Retail Main Responsibilities as a Digital Project Manager Fully understand client requirements to ensure all correct details are included and all information is complete. Have a good technical understanding of software, hardware, and content management systems. Make sure there are realistic, achievable budgets and timelines. Create, manage, and monitor overall project time plans with team colleagues and clients to ensure the delivery of plans and correct processes. Work with installation partners to coordinate and deliver digital signs / retail experience projects. Experience & Skills Required Experience working in a digital adverts / AV project management role. Digital sign/ad installation and deployment experience at scale. Strong track record of successful customer management and the ability to manage client expectations. Prefer experience working directly with global brands or directly with retailers. Experience with Microsoft Office, including strong Excel skills. What's in it For You? Amazing company to work for! Work on projects for leading retail brands. Great routes for progression For further information on this Digital Project Manager role apply below We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. By applying, you confirm you are happy to be added to the Addition mailing list regarding future suitable positions. You can opt out of this at any time simply by contacting one of our consultants.
Elite Moving Systems (EMS) IT Manager Park Royal, NW10, North-West London.Circa £45,000 dependent on experienceOn-site role with possibility of up to two days per week remote working after probationary periodFree parking on site and good public transport options with Harlesden Station and Park Royal and Hanger Lane tube stations a short bus journey away. EMS Move is an international moving company specialising in providing relocation services on a global scale. Independently owned, we have around 50 staff based mainly in our Park Royal offices, with a small operations team based remotely in APAC and EMEA. A forward-looking and welcoming place to build your career in the relocation industry, we are recruiting for an ambitious, results-focused and technically-minded IT Manager to join our team. This is an exciting opportunity for an IT professional looking to take the next step of their career in a stand-alone role, working closely with the senior management team. The purpose of the role is to take ownership of the management of the company's IT systems, data management and compliance and support programmes. You will continually analyse the company's requirements in these areas at a strategic level, making proactive recommendations to the senior management team on improvements and enhancements and then project managing their delivery. In addition, you will work closely with the General Manager and external IT service partners to identity, plan and deliver IT development projects that will improve our efficiency and enable us to offer an improved customer experience. You will conduct regular audits with industry governing bodies and also educate and train colleagues in technological updates and on industry standards and compliance requirements. The successful candidate will be a reliable professional with the ability to build effective working relationships with both internal and external stakeholders, able to communicate with technical and non-technical colleagues and who is not afraid to speak their mind and stand by their decisions. You will have knowledge of the following: Windows Server - Active Directory domain infrastructure, management and administration Wide Area Network - security, topology, routing, MPLS Microsoft 365 - security, administration, licencing Strong knowledge of data protection and cyber security processes Risk management The following is not essential but would be a bonus: Knowledge of EntraID & Azure Previous experience within an International Moving company or a similar industry with an international element No agencies please.
Apr 17, 2024
Full time
Elite Moving Systems (EMS) IT Manager Park Royal, NW10, North-West London.Circa £45,000 dependent on experienceOn-site role with possibility of up to two days per week remote working after probationary periodFree parking on site and good public transport options with Harlesden Station and Park Royal and Hanger Lane tube stations a short bus journey away. EMS Move is an international moving company specialising in providing relocation services on a global scale. Independently owned, we have around 50 staff based mainly in our Park Royal offices, with a small operations team based remotely in APAC and EMEA. A forward-looking and welcoming place to build your career in the relocation industry, we are recruiting for an ambitious, results-focused and technically-minded IT Manager to join our team. This is an exciting opportunity for an IT professional looking to take the next step of their career in a stand-alone role, working closely with the senior management team. The purpose of the role is to take ownership of the management of the company's IT systems, data management and compliance and support programmes. You will continually analyse the company's requirements in these areas at a strategic level, making proactive recommendations to the senior management team on improvements and enhancements and then project managing their delivery. In addition, you will work closely with the General Manager and external IT service partners to identity, plan and deliver IT development projects that will improve our efficiency and enable us to offer an improved customer experience. You will conduct regular audits with industry governing bodies and also educate and train colleagues in technological updates and on industry standards and compliance requirements. The successful candidate will be a reliable professional with the ability to build effective working relationships with both internal and external stakeholders, able to communicate with technical and non-technical colleagues and who is not afraid to speak their mind and stand by their decisions. You will have knowledge of the following: Windows Server - Active Directory domain infrastructure, management and administration Wide Area Network - security, topology, routing, MPLS Microsoft 365 - security, administration, licencing Strong knowledge of data protection and cyber security processes Risk management The following is not essential but would be a bonus: Knowledge of EntraID & Azure Previous experience within an International Moving company or a similar industry with an international element No agencies please.
GCI Manager (Global Continuous Improvement) Lean Six Sigma Black Belt 6 months (with view to extend) INSIDE IR35 Watford - 3 days a week onsite with occasional travel to other sites Responsibilities: Mentor and train more junior members of the team (eg Green Belt) to understand a higher level of lean processes. Leads in the development and delivery of continuous improvement documentation and training. Participates in the development and maintenance of the continuous improvement standards and methods utilizing industry best practices. Identifies project opportunities while working within various business functions. May participate on project teams outside of the functional area as a subject matter expert (SME). Guides the project team through all phases of the DMAIC (Define-Measure-Analyse-Improve-Control) roadmap. Manage the continuous improvement across cross functional projects. Skills/Experience: A deep understanding of continuous improvement with commercial experience. Previously Embedded lean processes into teams to support continuous improvement. Worked in a processing centre environment. Excellent stakeholder management. Black Belt certified (Lean Six Sigma). A background in core engineering. Experience in the manufacturing industry. Agile, Safe, PMP, PgMP or Prince2 certification an advantage. Bachelor's degree (in Operations Management, Quality Management, Industrial Engineering, Math, Statistics, or another technical major) would be an advantage. IND_PC2 Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Apr 17, 2024
Contractor
GCI Manager (Global Continuous Improvement) Lean Six Sigma Black Belt 6 months (with view to extend) INSIDE IR35 Watford - 3 days a week onsite with occasional travel to other sites Responsibilities: Mentor and train more junior members of the team (eg Green Belt) to understand a higher level of lean processes. Leads in the development and delivery of continuous improvement documentation and training. Participates in the development and maintenance of the continuous improvement standards and methods utilizing industry best practices. Identifies project opportunities while working within various business functions. May participate on project teams outside of the functional area as a subject matter expert (SME). Guides the project team through all phases of the DMAIC (Define-Measure-Analyse-Improve-Control) roadmap. Manage the continuous improvement across cross functional projects. Skills/Experience: A deep understanding of continuous improvement with commercial experience. Previously Embedded lean processes into teams to support continuous improvement. Worked in a processing centre environment. Excellent stakeholder management. Black Belt certified (Lean Six Sigma). A background in core engineering. Experience in the manufacturing industry. Agile, Safe, PMP, PgMP or Prince2 certification an advantage. Bachelor's degree (in Operations Management, Quality Management, Industrial Engineering, Math, Statistics, or another technical major) would be an advantage. IND_PC2 Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Fraud and Security Manager Located near Cannon Street Station 6 Months Contract Day rate - (Apply online only) inside IR35 Hybrid working (2 days in the office) About The Role In order to be successful in this role, the Fraud and Security Manager will identify and contribute to a range of security initiatives within the company and in relevant external organisations and standards bodies. A key responsibility is to provide programme management support and subject matter expertise within the Industry Security team and within the member-led Fraud and Security Group (FASG). Responsibilities include providing the necessary operational capabilities and support to the projects of the Industry Security team and of FASG. The Fraud and Security Manager should keep senior management and FASG members updated on progress against agreed objectives via regular reporting. The Fraud and Security Manager will also maintain process and procedural documents, to ensure transparency and compliance with the policies. Roles and responsibilities Identifying business needs in the area of mobile fraud and security and translating these into project plans and/or new work item descriptions for delivery through FASG and/or Industry Security team. Facilitating member-led committees responsible for the development and the delivery of agreed industry initiatives, including shaping and monitoring project/work item scoping and planning. Presentations at major industry conferences and seminars, to include communication of analysis, updates and recommendations to security and fraud management practitioners and senior management in the mobile and other industries Advocacy of policies and positions to external stakeholders Managing multi-national and cross functional teams of 5 - 50 organisations Working within cross functional teams of specialists from the marketing, finance, regulatory, technical and commercial areas the company Requirements You will have notable industrial experience and a technical background, ideally with a strong technology degree. Professional security certifications would be advantageous. You will have demonstrable understanding of security principles, information security management systems, risk management and vulnerability treatment and response. You will have knowledge of the mobile telecommunications industry, specifically the threats faced and technologies used (legacy, current and future), and enjoy the respect of mobile industry security professionals. You will have fluent spoken and written English, and you will be able to communicate technical matters to a non-technical audience You will have the ability to demonstrate sound judgment in the prioritisation of competing work assignments, escalation of issues and analytical problem solving You will have effective organisation and project management skills with key attention to detail and delivery of high-quality documentation. You will be able to motivate project teams composed of geographically-dispersed members from member companies worldwide, and enjoy coordinating their activities. You will be able to effectively work with others to make up for gaps in your experience or knowledge. You will have a strong sense of business ethics and principles, and you will understand and adhere to anti-trust principles. You will display cultural understanding and sensitivity, recognising that the company is a global organisation with members from many countries and cultures. In our company values we aim for equity at all stages of the recruitment process, please let us know if we can do anything to make the process more accessible to you.
Apr 17, 2024
Seasonal
Fraud and Security Manager Located near Cannon Street Station 6 Months Contract Day rate - (Apply online only) inside IR35 Hybrid working (2 days in the office) About The Role In order to be successful in this role, the Fraud and Security Manager will identify and contribute to a range of security initiatives within the company and in relevant external organisations and standards bodies. A key responsibility is to provide programme management support and subject matter expertise within the Industry Security team and within the member-led Fraud and Security Group (FASG). Responsibilities include providing the necessary operational capabilities and support to the projects of the Industry Security team and of FASG. The Fraud and Security Manager should keep senior management and FASG members updated on progress against agreed objectives via regular reporting. The Fraud and Security Manager will also maintain process and procedural documents, to ensure transparency and compliance with the policies. Roles and responsibilities Identifying business needs in the area of mobile fraud and security and translating these into project plans and/or new work item descriptions for delivery through FASG and/or Industry Security team. Facilitating member-led committees responsible for the development and the delivery of agreed industry initiatives, including shaping and monitoring project/work item scoping and planning. Presentations at major industry conferences and seminars, to include communication of analysis, updates and recommendations to security and fraud management practitioners and senior management in the mobile and other industries Advocacy of policies and positions to external stakeholders Managing multi-national and cross functional teams of 5 - 50 organisations Working within cross functional teams of specialists from the marketing, finance, regulatory, technical and commercial areas the company Requirements You will have notable industrial experience and a technical background, ideally with a strong technology degree. Professional security certifications would be advantageous. You will have demonstrable understanding of security principles, information security management systems, risk management and vulnerability treatment and response. You will have knowledge of the mobile telecommunications industry, specifically the threats faced and technologies used (legacy, current and future), and enjoy the respect of mobile industry security professionals. You will have fluent spoken and written English, and you will be able to communicate technical matters to a non-technical audience You will have the ability to demonstrate sound judgment in the prioritisation of competing work assignments, escalation of issues and analytical problem solving You will have effective organisation and project management skills with key attention to detail and delivery of high-quality documentation. You will be able to motivate project teams composed of geographically-dispersed members from member companies worldwide, and enjoy coordinating their activities. You will be able to effectively work with others to make up for gaps in your experience or knowledge. You will have a strong sense of business ethics and principles, and you will understand and adhere to anti-trust principles. You will display cultural understanding and sensitivity, recognising that the company is a global organisation with members from many countries and cultures. In our company values we aim for equity at all stages of the recruitment process, please let us know if we can do anything to make the process more accessible to you.
E-trading Support Analyst - Financial Services - London - Permanent - hybrid (3 days office/2 days wfh) We are seeking a talented an experienced e-trading Support Analyst to join our client, a large commodities house based in city of london on a permanent basis. You should have experience of Bloomberg and/or Refinitive or Reuters platforms along with Linux and other support technologies. In this role, you will be responsible for providing technical support expertise for our eCommerce trading platforms. You will collaborate with cross-functional teams and end users to troubleshoot issues, vendor engagement, implement enhancements, and optimize the performance of the platform. The ideal candidate should have a strong background in eCommerce trading systems, possess excellent problem-solving skills, and be able to work in a fast-paced environment. Key Responsibilities: Pre-Trade System 2nd line application support out of London, for global regions Provide analysis, design & development for solutions to problems raised, following best practices. Identifying and communicating issues and risks to manager as appropriate in a timely manner. Support Level 1.5 teams with problem investigation, resolution and knowledge transfer as required. Pro-actively responding to the demands, challenges of Business and other IT Departments, prioritizing those solutions/demands and managing expectations of users/customers. Ensure the robustness of systems and procedures within eCommerce IT. Share knowledge and participate as a team member within eCommerce IT team. Participate in Functional and User Acceptance Testing for projects in the Bank that impact the eCommerce IT. Required Skills, Knowledge, Experience and Values: Bachelor's degree in computer science, information technology, or a related field. Relevant work experience may be considered in lieu of a degree. Proven experience in eCommerce/eMarkets support, preferably in a Smart Trade environment. Good working knowledge of trade processing, trade types, and straight-through processing. Experience with Linux Familiarity with API integrations and web services. Strong analytical and problem-solving skills, with the ability to diagnose and troubleshoot technical issues. Excellent communication skills and the ability to collaborate effectively with crossfunctional teams. Self-motivated and able to work independently as well as part of a team. Desirable Skills: Experience with Smart Trade concepts and technologies. Strong knowledge of eCommerce trading and market data platforms and technologies, such as Bloomberg, Refinitiv, and Ffastfill. Attention to detail and the ability to prioritize tasks in a fast paced environment. *Please note that this role will be working on a hybrid model of 3 days minimum in the office and 2 days wfh.* Our Recruitment Delivery Team are committed to offering an inclusive recruitment experience to all candidates. If you require any accommodations or adjustments as a result of disability, impairment, or health condition, please do not hesitate to let me know by emailing
Apr 17, 2024
Full time
E-trading Support Analyst - Financial Services - London - Permanent - hybrid (3 days office/2 days wfh) We are seeking a talented an experienced e-trading Support Analyst to join our client, a large commodities house based in city of london on a permanent basis. You should have experience of Bloomberg and/or Refinitive or Reuters platforms along with Linux and other support technologies. In this role, you will be responsible for providing technical support expertise for our eCommerce trading platforms. You will collaborate with cross-functional teams and end users to troubleshoot issues, vendor engagement, implement enhancements, and optimize the performance of the platform. The ideal candidate should have a strong background in eCommerce trading systems, possess excellent problem-solving skills, and be able to work in a fast-paced environment. Key Responsibilities: Pre-Trade System 2nd line application support out of London, for global regions Provide analysis, design & development for solutions to problems raised, following best practices. Identifying and communicating issues and risks to manager as appropriate in a timely manner. Support Level 1.5 teams with problem investigation, resolution and knowledge transfer as required. Pro-actively responding to the demands, challenges of Business and other IT Departments, prioritizing those solutions/demands and managing expectations of users/customers. Ensure the robustness of systems and procedures within eCommerce IT. Share knowledge and participate as a team member within eCommerce IT team. Participate in Functional and User Acceptance Testing for projects in the Bank that impact the eCommerce IT. Required Skills, Knowledge, Experience and Values: Bachelor's degree in computer science, information technology, or a related field. Relevant work experience may be considered in lieu of a degree. Proven experience in eCommerce/eMarkets support, preferably in a Smart Trade environment. Good working knowledge of trade processing, trade types, and straight-through processing. Experience with Linux Familiarity with API integrations and web services. Strong analytical and problem-solving skills, with the ability to diagnose and troubleshoot technical issues. Excellent communication skills and the ability to collaborate effectively with crossfunctional teams. Self-motivated and able to work independently as well as part of a team. Desirable Skills: Experience with Smart Trade concepts and technologies. Strong knowledge of eCommerce trading and market data platforms and technologies, such as Bloomberg, Refinitiv, and Ffastfill. Attention to detail and the ability to prioritize tasks in a fast paced environment. *Please note that this role will be working on a hybrid model of 3 days minimum in the office and 2 days wfh.* Our Recruitment Delivery Team are committed to offering an inclusive recruitment experience to all candidates. If you require any accommodations or adjustments as a result of disability, impairment, or health condition, please do not hesitate to let me know by emailing
Global Technology Solutions Ltd
Hampton, Cambridgeshire
Location - Hampton, Peterborough Pay - £15 per hour, after 3 months goes up to £17.46 Contract - 3 months with potential extensions Hours - 7.5 hours a day, between 06:30 and 18:00 - maximum of 2 weekends a month, get the days back in the week. Required skills: - fluent German and English speaking, with strong all round communication skills - Plenty of Customer service experience - Previously required to complete calls/make bookings. - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English to a professional level. - Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you're suitable for the role, apply now! If you are interested, please contact GTS. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy
Apr 17, 2024
Contractor
Location - Hampton, Peterborough Pay - £15 per hour, after 3 months goes up to £17.46 Contract - 3 months with potential extensions Hours - 7.5 hours a day, between 06:30 and 18:00 - maximum of 2 weekends a month, get the days back in the week. Required skills: - fluent German and English speaking, with strong all round communication skills - Plenty of Customer service experience - Previously required to complete calls/make bookings. - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English to a professional level. - Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you're suitable for the role, apply now! If you are interested, please contact GTS. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy
Upcoming Webinar: Unlocking the Power of Social Intent Data Register Now Solutions Architect London Oktopost is revolutionizing the way companies connect with their customers and audiences. We enable B2B marketers fully manage and optimize social media to drive their businesses forward in a scalable and measurable way. Leading B2B organizations all over the world such as ACI Worldwide, Snowflake and Fujitsu are using Oktopost to improve and understand their social presence in order to make better business decisions. We are a global, fast-paced, and innovative start up with offices in Ramat Gan, London, and Grand Rapids (MI). We are looking for a Solutions Architect to support our awesome sales & customer success teams. You will be the technical counterpart to our North America Account Executive team, supporting our North American market. We are looking for someone who can be flexible with working hours, sometimes working in the UK evening. Our ideal candidate has previous experience in supporting sales & Customer Success teams with a deep understanding of marketing SaaS solutions and how they bring value to organizations. Being super comfortable in customer facing meetings and working collaboratively with their peers are mandatory. Responsibilities Reporting to our Solutions Architect leader, you will be responsible for primarily supporting our sales and Customer Success teams in North America. Work alongside Account Executives, as their product specialist and technical partner on Discovery Calls and Product Demos. Understand how to demonstrate customer strategic and tactical use-cases and requirements using the Oktopost platform. Answer Oktopost product questions and help prospects to fully understand the Oktopost product capabilities. Manage the infosec process from prospective customers. Manage the RFP process & proposals from prospective customers. Regularly meet with Oktopost Account Executives to define a relationship that ensures seamless communication and coordination on all net new business generation. Work with Account Executives during the sales cycle to ensure the delivery of knowledge of how Oktopost technology integrates with the prospects marketing technology stack and the value it brings. Successfully position our solution and understand the differences between Oktopost competitors. Work with our Product team and Product Marketing Manager to ensure an effective communication channel exists between our commercial teams and product teams. Equally that the revenue teams are supported with the relevant sales collateral. Requirements 2 years of tech/SaaS experience as a Solutions / Sales Engineer / Architect. Understanding of social networks and social media strategy for large organizations. Experience presenting to Marketing and Social Media Professionals including Directors/VPs of Marketing and CMOs. Presentation skills with the ability to present to a variety of external audiences. Understanding of how APIs work in general. Experience with marketing technology such as Marketo, Eloqua, Hubspot, Pardot and CRMs such as and MS Dynamics. Ability to ask the right questions to uncover business needs and requirements. Experience and understanding of SaaS infosec and data privacy requirements for global businesses. Can't find the position you're looking for? We're always on the lookout for talented people to join Oktopost, feel free to send your resume to or drop us a line.
Apr 17, 2024
Full time
Upcoming Webinar: Unlocking the Power of Social Intent Data Register Now Solutions Architect London Oktopost is revolutionizing the way companies connect with their customers and audiences. We enable B2B marketers fully manage and optimize social media to drive their businesses forward in a scalable and measurable way. Leading B2B organizations all over the world such as ACI Worldwide, Snowflake and Fujitsu are using Oktopost to improve and understand their social presence in order to make better business decisions. We are a global, fast-paced, and innovative start up with offices in Ramat Gan, London, and Grand Rapids (MI). We are looking for a Solutions Architect to support our awesome sales & customer success teams. You will be the technical counterpart to our North America Account Executive team, supporting our North American market. We are looking for someone who can be flexible with working hours, sometimes working in the UK evening. Our ideal candidate has previous experience in supporting sales & Customer Success teams with a deep understanding of marketing SaaS solutions and how they bring value to organizations. Being super comfortable in customer facing meetings and working collaboratively with their peers are mandatory. Responsibilities Reporting to our Solutions Architect leader, you will be responsible for primarily supporting our sales and Customer Success teams in North America. Work alongside Account Executives, as their product specialist and technical partner on Discovery Calls and Product Demos. Understand how to demonstrate customer strategic and tactical use-cases and requirements using the Oktopost platform. Answer Oktopost product questions and help prospects to fully understand the Oktopost product capabilities. Manage the infosec process from prospective customers. Manage the RFP process & proposals from prospective customers. Regularly meet with Oktopost Account Executives to define a relationship that ensures seamless communication and coordination on all net new business generation. Work with Account Executives during the sales cycle to ensure the delivery of knowledge of how Oktopost technology integrates with the prospects marketing technology stack and the value it brings. Successfully position our solution and understand the differences between Oktopost competitors. Work with our Product team and Product Marketing Manager to ensure an effective communication channel exists between our commercial teams and product teams. Equally that the revenue teams are supported with the relevant sales collateral. Requirements 2 years of tech/SaaS experience as a Solutions / Sales Engineer / Architect. Understanding of social networks and social media strategy for large organizations. Experience presenting to Marketing and Social Media Professionals including Directors/VPs of Marketing and CMOs. Presentation skills with the ability to present to a variety of external audiences. Understanding of how APIs work in general. Experience with marketing technology such as Marketo, Eloqua, Hubspot, Pardot and CRMs such as and MS Dynamics. Ability to ask the right questions to uncover business needs and requirements. Experience and understanding of SaaS infosec and data privacy requirements for global businesses. Can't find the position you're looking for? We're always on the lookout for talented people to join Oktopost, feel free to send your resume to or drop us a line.
This is a fantastic opportunity for a SAP Senior Project Manager to join one of the world's top 10 IT service providers delivering solutions to more than 9,000 customers worldwide. Candidates must be able to work in the UK without restrictions Role Info: SAP Senior Project ManagerUK Remote / Occasional Visits to Office and Client Sites as RequiredUp to £105,000 per annum Plus Bonus and Benefits Permanent - Full Time Product / Service: Global authority in Enterprise SAP Consulting & SAP Managed ServicesValues: Clients First, Foresight and Teamwork Who we are: We are a global SAP Platinum Partner with over 9,000 SAP experts across 29 countries. We have a range of businesses, including multinationals and very large household names in our portfolio, across many industries and countries. We have a large number of consultants, UK wide, who provide support across all SAP areas as their primary job function. We take care of our customers' solutions from A to Z, transforming trust into value. From analysing and optimising customer processes, to implementing tailored solutions to suit their needs, to service and maintenance of their SAP system landscape. We work collaboratively with our own teams, the project delivery teams and our customers to ensure long term support excellence and vision. Your Day-to-Day Responsibilities will include: + Creating, maintaining and developing relationships to sustain client interest and growth+ Solving problems through a wide knowledge spectrum and experience+ Providing strategic support to help clients with changes/transformation+ Managing and delivering projects in accordance with defined guidelines and budget to a high quality+ Developing your own knowledge to share with the team+ Assisting with the on boarding and orientation, training of new employees actively supporting the team and its development+ Giving the project team clear input of the project procedure and of the requirements+ Being responsible for the project planning with respect to people, cost and deadlines+ Contributing to technical discussions with integration know-how+ Taking responsibility for revenue, & cost, as well as employees and the result in the project+ Increasing and escalating sales opportunities thereby maximising revenue for the organisation+ Leading the project team and supporting the team as needed About you: + At least 6 years experience in a relevant domain, industry and/or project experience+ Successful delivery and experience of involvement in all elements of 10 full project life cycles on large size projects+ Broad and deep understanding of ASAP methodology, preferably certified+ Multiple full SAP project life cycles, end to end experience from project initiation through to go-live as well as experience of managing multiple medium to large projects £2M+ value+ Prince 2 certification and/or experience of Agile methodologies e.g. Scrum an advantage+ Demonstrable experience of accurate and effective project reporting, both internal and external+ Experience in deploying SAP solutions in some of the following industries: discrete manufacturing, engineering, process manufacturing, wholesale, consumer products+ Produces high quality project and bid documentation plus quality assurance reviews+ Able to lead and coordinate integrated workshops with detail and complexity+ Understands complex contracts at the appropriate level in order to track content with respect to costs and benefits in the project+ Clear understanding of the overall processes in the project and can give professional support in discussions and enable decisions+ A full UK driving licence and be willing to travel frequently to different UK customer sites Join us to start the journey that is your career path. Career opportunities exist along multiple route maps from people and leadership, products and expertise and project management. Which route you take is up to you and we are on hand to provide guidance and support. We are an equal opportunities employer. You must be eligible to work in the UK and prepared to undergo high level security clearance Sounds like a good fit? Apply here for a fast-track path to the Hiring Manager Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Apr 17, 2024
Full time
This is a fantastic opportunity for a SAP Senior Project Manager to join one of the world's top 10 IT service providers delivering solutions to more than 9,000 customers worldwide. Candidates must be able to work in the UK without restrictions Role Info: SAP Senior Project ManagerUK Remote / Occasional Visits to Office and Client Sites as RequiredUp to £105,000 per annum Plus Bonus and Benefits Permanent - Full Time Product / Service: Global authority in Enterprise SAP Consulting & SAP Managed ServicesValues: Clients First, Foresight and Teamwork Who we are: We are a global SAP Platinum Partner with over 9,000 SAP experts across 29 countries. We have a range of businesses, including multinationals and very large household names in our portfolio, across many industries and countries. We have a large number of consultants, UK wide, who provide support across all SAP areas as their primary job function. We take care of our customers' solutions from A to Z, transforming trust into value. From analysing and optimising customer processes, to implementing tailored solutions to suit their needs, to service and maintenance of their SAP system landscape. We work collaboratively with our own teams, the project delivery teams and our customers to ensure long term support excellence and vision. Your Day-to-Day Responsibilities will include: + Creating, maintaining and developing relationships to sustain client interest and growth+ Solving problems through a wide knowledge spectrum and experience+ Providing strategic support to help clients with changes/transformation+ Managing and delivering projects in accordance with defined guidelines and budget to a high quality+ Developing your own knowledge to share with the team+ Assisting with the on boarding and orientation, training of new employees actively supporting the team and its development+ Giving the project team clear input of the project procedure and of the requirements+ Being responsible for the project planning with respect to people, cost and deadlines+ Contributing to technical discussions with integration know-how+ Taking responsibility for revenue, & cost, as well as employees and the result in the project+ Increasing and escalating sales opportunities thereby maximising revenue for the organisation+ Leading the project team and supporting the team as needed About you: + At least 6 years experience in a relevant domain, industry and/or project experience+ Successful delivery and experience of involvement in all elements of 10 full project life cycles on large size projects+ Broad and deep understanding of ASAP methodology, preferably certified+ Multiple full SAP project life cycles, end to end experience from project initiation through to go-live as well as experience of managing multiple medium to large projects £2M+ value+ Prince 2 certification and/or experience of Agile methodologies e.g. Scrum an advantage+ Demonstrable experience of accurate and effective project reporting, both internal and external+ Experience in deploying SAP solutions in some of the following industries: discrete manufacturing, engineering, process manufacturing, wholesale, consumer products+ Produces high quality project and bid documentation plus quality assurance reviews+ Able to lead and coordinate integrated workshops with detail and complexity+ Understands complex contracts at the appropriate level in order to track content with respect to costs and benefits in the project+ Clear understanding of the overall processes in the project and can give professional support in discussions and enable decisions+ A full UK driving licence and be willing to travel frequently to different UK customer sites Join us to start the journey that is your career path. Career opportunities exist along multiple route maps from people and leadership, products and expertise and project management. Which route you take is up to you and we are on hand to provide guidance and support. We are an equal opportunities employer. You must be eligible to work in the UK and prepared to undergo high level security clearance Sounds like a good fit? Apply here for a fast-track path to the Hiring Manager Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Job Title: Desktop Support Intern Location: Cambridge, UK. SLB Cambridge Research (SCR) is part of SLB's global network of research and engineering centres. SCR is a dynamic, multidisciplinary environment with state-of-the-art research and computing facilities. We work on applied research projects in the physical sciences to meet the current and future challenges of the industry. SLB Cambridge Research is a distinctive marquee-like structure dominating the High Cross site on the western outskirts of Cambridge, England. This spectacular building was completed in 1985 and the smaller second phase was opened in 1992. It has recently been classified as a Grade II listed building. Altogether, there are more than 930 m2; of laboratory space and offices for more than 100 scientists, technicians and domain experts. About SLB: We are a global technology company, driving energy innovation for a balanced planet. At SLB we create amazing technology that unlocks access to energy for the benefit of all. That is our purpose. As innovators, that's been our mission for 100 years. We are facing the world's greatest balancing act - how to simultaneously reduce emissions and meet the world's growing energy demands. We're working on that answer. Every day, a step closer. Our collective future depends on decarbonizing the fossil fuel industry, while innovating a new energy landscape. It's what drives us. Ensuring progress for people and the planet, on the journey to net zero and beyond. For a balanced planet. Job Summary: You will work with the global IT organisation to provide desktop support and IT service management to the scientific community in Cambridge. You will be exposed to a wide range of tools and business processes. This is a great opportunity to learn about IT service delivery and management. Essential Responsibilities and Duties: Troubleshoot and resolve PC incidents Hardware & software maintenance and support Asset management Coordinate with Break/Fix vendor for hardware repair Assist and work closely with IT security issue and virus eradication effort Comply with IT standard processes and procedures Active participation in regular staff meetings as coordinated by Service Delivery manager Maintain working area to professional standards Comply with Schlumberger QHSE and IT security policies Assist in running local and virtual conferences in our state-of-the-art conferencing facilities. Qualification: Studying towards a Bachelors or Masters in Computer Science or related field. Competencies: A familiarity with PC hardware and Microsoft software Great customer focus Show initiative to identify and solve interesting technical problems and share the results with the wider organisation The ability to communicate technical issues to a wide audience SLB is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or other characteristics protected by law.
Apr 17, 2024
Full time
Job Title: Desktop Support Intern Location: Cambridge, UK. SLB Cambridge Research (SCR) is part of SLB's global network of research and engineering centres. SCR is a dynamic, multidisciplinary environment with state-of-the-art research and computing facilities. We work on applied research projects in the physical sciences to meet the current and future challenges of the industry. SLB Cambridge Research is a distinctive marquee-like structure dominating the High Cross site on the western outskirts of Cambridge, England. This spectacular building was completed in 1985 and the smaller second phase was opened in 1992. It has recently been classified as a Grade II listed building. Altogether, there are more than 930 m2; of laboratory space and offices for more than 100 scientists, technicians and domain experts. About SLB: We are a global technology company, driving energy innovation for a balanced planet. At SLB we create amazing technology that unlocks access to energy for the benefit of all. That is our purpose. As innovators, that's been our mission for 100 years. We are facing the world's greatest balancing act - how to simultaneously reduce emissions and meet the world's growing energy demands. We're working on that answer. Every day, a step closer. Our collective future depends on decarbonizing the fossil fuel industry, while innovating a new energy landscape. It's what drives us. Ensuring progress for people and the planet, on the journey to net zero and beyond. For a balanced planet. Job Summary: You will work with the global IT organisation to provide desktop support and IT service management to the scientific community in Cambridge. You will be exposed to a wide range of tools and business processes. This is a great opportunity to learn about IT service delivery and management. Essential Responsibilities and Duties: Troubleshoot and resolve PC incidents Hardware & software maintenance and support Asset management Coordinate with Break/Fix vendor for hardware repair Assist and work closely with IT security issue and virus eradication effort Comply with IT standard processes and procedures Active participation in regular staff meetings as coordinated by Service Delivery manager Maintain working area to professional standards Comply with Schlumberger QHSE and IT security policies Assist in running local and virtual conferences in our state-of-the-art conferencing facilities. Qualification: Studying towards a Bachelors or Masters in Computer Science or related field. Competencies: A familiarity with PC hardware and Microsoft software Great customer focus Show initiative to identify and solve interesting technical problems and share the results with the wider organisation The ability to communicate technical issues to a wide audience SLB is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or other characteristics protected by law.
JOB DESCRIPTION If you are a software engineering leader ready to take the reins and drive impact, we've got an opportunity just for you. As a Director of Software Engineering at JPMorgan Chase within the Regulatory & Controls Technology team, you lead a technical area and drive impact within teams, technologies, and projects across departments. Utilize your in-depth knowledge of software, applications, technical processes, and product management to drive multiple complex projects and initiatives, while serving as a primary decision maker for your teams and be a driver of innovation and solution delivery. Your expertise is applied cross-functionally to drive the adoption and implementation of technical methods within various teams and aid the firm in remaining at the forefront of industry trends, best practices, and technological advances. Regulatory, Controls & Op Risk Technology (RCORT) designs and develops business products required to identify and manage JP Morgan's regulatory obligations and associated firm policies, along with a control environment designed to manage compliance and operational risks across all Lines of Business (LOBs) and Corporate Functions. Job responsibilities Leads technology and process implementations to achieve functional technology objectives Is accountable for decisions that influence teams' resources, budget, tactical operations, and the execution and implementation of processes and procedures Provides leadership and high-level direction to teams while frequently overseeing employee populations across multiple platforms, divisions, and lines of business Carries governance accountability for coding decisions, control obligations, and measures of success such as cost of ownership, maintainability, and portfolio operations Delivers technical solutions that can be leveraged across multiple businesses and domains Acts as the primary interface with senior leaders, stakeholders, and executives, driving consensus across competing objectives Manages senior stakeholders, complex projects, and cross-product collaborations Influences peer leaders and senior stakeholders across the business, product, and technology teams Champions the firm's culture of diversity, equity, inclusion, and respect Required qualifications, capabilities, and skills Formal training or certification on software engineering concepts and expert applied experience. In addition, advanced experience leading technologists to manage, anticipate and solve complex technical items within your domain of expertise Deep experience leading technologists to manage, anticipate and solve complex technical items within your domain of expertise and more broadly across the organization Experience developing Java applications including hands on coding Experience leading complex projects supporting system design, testing, and operational stability Experience developing or leading cross-functional teams of technologists Demonstrated prior experience influencing across highly matrixed, complex organizations and delivering value at scale Experience with hiring, developing, and recognizing talent Experience leading a product as a Product Owner or Product Manager Practical cloud native experience Expertise in Computer Science, Computer Engineering, Mathematics, or a related technical field ABOUT US J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. ABOUT THE TEAM Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Apr 17, 2024
Full time
JOB DESCRIPTION If you are a software engineering leader ready to take the reins and drive impact, we've got an opportunity just for you. As a Director of Software Engineering at JPMorgan Chase within the Regulatory & Controls Technology team, you lead a technical area and drive impact within teams, technologies, and projects across departments. Utilize your in-depth knowledge of software, applications, technical processes, and product management to drive multiple complex projects and initiatives, while serving as a primary decision maker for your teams and be a driver of innovation and solution delivery. Your expertise is applied cross-functionally to drive the adoption and implementation of technical methods within various teams and aid the firm in remaining at the forefront of industry trends, best practices, and technological advances. Regulatory, Controls & Op Risk Technology (RCORT) designs and develops business products required to identify and manage JP Morgan's regulatory obligations and associated firm policies, along with a control environment designed to manage compliance and operational risks across all Lines of Business (LOBs) and Corporate Functions. Job responsibilities Leads technology and process implementations to achieve functional technology objectives Is accountable for decisions that influence teams' resources, budget, tactical operations, and the execution and implementation of processes and procedures Provides leadership and high-level direction to teams while frequently overseeing employee populations across multiple platforms, divisions, and lines of business Carries governance accountability for coding decisions, control obligations, and measures of success such as cost of ownership, maintainability, and portfolio operations Delivers technical solutions that can be leveraged across multiple businesses and domains Acts as the primary interface with senior leaders, stakeholders, and executives, driving consensus across competing objectives Manages senior stakeholders, complex projects, and cross-product collaborations Influences peer leaders and senior stakeholders across the business, product, and technology teams Champions the firm's culture of diversity, equity, inclusion, and respect Required qualifications, capabilities, and skills Formal training or certification on software engineering concepts and expert applied experience. In addition, advanced experience leading technologists to manage, anticipate and solve complex technical items within your domain of expertise Deep experience leading technologists to manage, anticipate and solve complex technical items within your domain of expertise and more broadly across the organization Experience developing Java applications including hands on coding Experience leading complex projects supporting system design, testing, and operational stability Experience developing or leading cross-functional teams of technologists Demonstrated prior experience influencing across highly matrixed, complex organizations and delivering value at scale Experience with hiring, developing, and recognizing talent Experience leading a product as a Product Owner or Product Manager Practical cloud native experience Expertise in Computer Science, Computer Engineering, Mathematics, or a related technical field ABOUT US J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. ABOUT THE TEAM Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
JOB DESCRIPTION When you mentor and advise multiple technical teams and move financial technologies forward, it's a big challenge with big impact. You were made for this. As a Senior Manager of Software Engineering at JPMorgan Chase within Corporate Sector for TCIO Technology , you serve in a leadership role by providing technical coaching and advisory for multiple technical teams, as well as anticipate the needs and potential dependencies of other functions within the firm. As an expert in your field, your insights influence budget and technical considerations to advance operational efficiencies and functionalities. Job responsibilities Provide overall direction, oversight, and coaching for a team of entry-level to mid-level software engineers that work on basic to moderately complex tasks Accountable for decisions that influence teams' resources, budget, tactical operations, and the execution and implementation of processes and procedures Ensures successful collaboration across teams and stakeholders Identifies and mitigates issues to execute a book of work while escalating issues as necessary Provides input to leadership regarding budget, approach, and technical considerations to improve operational efficiencies and functionality for the team Creates a culture of diversity, equity, inclusion, and respect for team members and prioritizes diverse representation Required qualifications, capabilities, and skills Significant years of experience in Project Delivery Experience leading teams of technologists Ability to guide and coach teams on approach to achieve goals aligned against a set of strategic initiatives Experience with hiring, developing, and recognizing talent In-depth knowledge of the services industry and their IT systems Hands on technical experience in Python based application development Experience in Computer Science, Engineering, Mathematics, or a related field and expertise in technology disciplines Preferred qualifications, capabilities, and skills Financial Industry and investment banking product knowledge ABOUT US J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. ABOUT THE TEAM Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Apr 17, 2024
Full time
JOB DESCRIPTION When you mentor and advise multiple technical teams and move financial technologies forward, it's a big challenge with big impact. You were made for this. As a Senior Manager of Software Engineering at JPMorgan Chase within Corporate Sector for TCIO Technology , you serve in a leadership role by providing technical coaching and advisory for multiple technical teams, as well as anticipate the needs and potential dependencies of other functions within the firm. As an expert in your field, your insights influence budget and technical considerations to advance operational efficiencies and functionalities. Job responsibilities Provide overall direction, oversight, and coaching for a team of entry-level to mid-level software engineers that work on basic to moderately complex tasks Accountable for decisions that influence teams' resources, budget, tactical operations, and the execution and implementation of processes and procedures Ensures successful collaboration across teams and stakeholders Identifies and mitigates issues to execute a book of work while escalating issues as necessary Provides input to leadership regarding budget, approach, and technical considerations to improve operational efficiencies and functionality for the team Creates a culture of diversity, equity, inclusion, and respect for team members and prioritizes diverse representation Required qualifications, capabilities, and skills Significant years of experience in Project Delivery Experience leading teams of technologists Ability to guide and coach teams on approach to achieve goals aligned against a set of strategic initiatives Experience with hiring, developing, and recognizing talent In-depth knowledge of the services industry and their IT systems Hands on technical experience in Python based application development Experience in Computer Science, Engineering, Mathematics, or a related field and expertise in technology disciplines Preferred qualifications, capabilities, and skills Financial Industry and investment banking product knowledge ABOUT US J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. ABOUT THE TEAM Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Lead Software Engineer / Manager (Embedded Linux C / C++) Remote UK to £140,000 Do you have expertise with low level embedded systems programming combined with leadership / management skills? You could be progressing your career, in a senior, hands-on Lead Software Engineer / Manager role at a global technology company that believes in investing its people and the wider global community. You can work from home (or remotely from anywhere in Europe) and enjoy global meetups approximately four times a year. As a Lead Software Engineer / Manager you will head up a team of six highly skilled Software Engineers, designing and implementing new features and enhancements to the core, open source, operating system on various CPU architectures, such as ARM, RISC-V and X86. You'll collaborate with senior stakeholders to prioritise requests, plan the roadmap and ensure the team can deliver, you'll influence the culture, facilitate technical delivery and work with your team to ensure successful strategy execution. You will be an advocate of engineering and Agile software development best practices, conducting code reviews and cultivating a culture of collaboration and knowledge sharing. Location / Work from Home: You can work from home full-time / remotely from anywhere in the UK. Requirements: You have expertise with low level programming including Embedded C / C++, Linux Kernel, Bare Metal programming You have experience of working on complex, distributed systems with Containerisation including a deep knowledge of Kubernetes / Docker You have experience of leading, mentoring, coaching and recruiting talented Software Engineers within Agile team environments You can plan, execute and deliver on software development projects You're comfortable collaborating across teams and with senior stakeholders You have excellent English language communication skills Salary & benefits: As a Lead Software Engineer / Manager you will earn a competitive salary (to £140,000) plus benefits. Apply now to find out more about this Lead Software Engineer / Manager (Embedded Linux C / C++) opportunity. Ref: 20606/C/KS/020424
Apr 16, 2024
Full time
Lead Software Engineer / Manager (Embedded Linux C / C++) Remote UK to £140,000 Do you have expertise with low level embedded systems programming combined with leadership / management skills? You could be progressing your career, in a senior, hands-on Lead Software Engineer / Manager role at a global technology company that believes in investing its people and the wider global community. You can work from home (or remotely from anywhere in Europe) and enjoy global meetups approximately four times a year. As a Lead Software Engineer / Manager you will head up a team of six highly skilled Software Engineers, designing and implementing new features and enhancements to the core, open source, operating system on various CPU architectures, such as ARM, RISC-V and X86. You'll collaborate with senior stakeholders to prioritise requests, plan the roadmap and ensure the team can deliver, you'll influence the culture, facilitate technical delivery and work with your team to ensure successful strategy execution. You will be an advocate of engineering and Agile software development best practices, conducting code reviews and cultivating a culture of collaboration and knowledge sharing. Location / Work from Home: You can work from home full-time / remotely from anywhere in the UK. Requirements: You have expertise with low level programming including Embedded C / C++, Linux Kernel, Bare Metal programming You have experience of working on complex, distributed systems with Containerisation including a deep knowledge of Kubernetes / Docker You have experience of leading, mentoring, coaching and recruiting talented Software Engineers within Agile team environments You can plan, execute and deliver on software development projects You're comfortable collaborating across teams and with senior stakeholders You have excellent English language communication skills Salary & benefits: As a Lead Software Engineer / Manager you will earn a competitive salary (to £140,000) plus benefits. Apply now to find out more about this Lead Software Engineer / Manager (Embedded Linux C / C++) opportunity. Ref: 20606/C/KS/020424
Job Title: Project Manager Location: Sunderland- Hybrid 3 days' per week in the office Salary: £40,000 Our client a global communications organisation is currently recruiting a Project Manager for their office based in Sunderland. This is a permanent full-time office-based role. Job Purpose As a Project Manager within the BPO division, you will be responsible for successfully delivering the design, plan, development and implementation of group wide projects using standard project and company process methodology. Ensuring client and internal requirements are met, and that the project is completed to plan and within budget. Main Duties/Responsibilities: Carry out Project Management on own projects. Build strong relationships with senior management across the business units and the sites. Report accurately on baseline costs & ROI vs forecast costs (actuals, estimates to complete) and revised ROI ensuring your projects are delivered within the agreed budget. To identify & manage project resources from all levels within the organisation for timely delivery of your projects. To initiate project status meetings and hold project scrums on an appropriate basis for the project. Awareness and adhering to certain industry standards such as ISO 9001 /2 ISO 27001 accreditations. Perform any other duties that may be required by your line manager and the Director for Programme Management from time to time. Attend and comply with all training on new products and business offerings to support Client & Internal transition and transformation deliveries. Multi-Site travel and project support where overnight stays are possible. To adhere to Project Governance as set by the PMO. Technical Qualities You will need to possess effective verbal and written communication skills and have proven project management experience. You must be well organised, able to interpret and draw relevant insights from various resources and methodologies; you will transform requirements into a realistic project that can be communicated to relevant departments within the business and manage the delivery of these. There is a strong need for you to be independent as well as a team player, focused, confident, assertive and diplomatic. • Delivery focused. Passionate about delivering value, on time and above customer expectations. • Experienced in the use of ERP tools to effectively control project delivery (MS Project Server, MIS, SharePoint, Resource Planning, Forecasting, Estimating, Management Information, Reporting) • Experience using Prince2 / Agile methodologies • Ability to use reporting and MI effectively for projects and line management • Proven track record of successful project management • Excellent verbal and written communication skills, able to communicate and report successfully with all levels, internally and externally. • Strong relationship management • Excellent presentation skills • Attend all training on new products and Paragon offerings to support Client deliveries & Internal Transformations. If you'd like to learn more about this role, please get in touch with Natalie! Please only apply if you have the right to work in the UK. NO sponsorship on offer. Devonshire is an equal opportunity employer and we encourage job applications from people of all backgrounds. All qualified applicants will receive consideration regardless of gender, race, religion, age, disability, sexual orientation or marital status
Apr 16, 2024
Full time
Job Title: Project Manager Location: Sunderland- Hybrid 3 days' per week in the office Salary: £40,000 Our client a global communications organisation is currently recruiting a Project Manager for their office based in Sunderland. This is a permanent full-time office-based role. Job Purpose As a Project Manager within the BPO division, you will be responsible for successfully delivering the design, plan, development and implementation of group wide projects using standard project and company process methodology. Ensuring client and internal requirements are met, and that the project is completed to plan and within budget. Main Duties/Responsibilities: Carry out Project Management on own projects. Build strong relationships with senior management across the business units and the sites. Report accurately on baseline costs & ROI vs forecast costs (actuals, estimates to complete) and revised ROI ensuring your projects are delivered within the agreed budget. To identify & manage project resources from all levels within the organisation for timely delivery of your projects. To initiate project status meetings and hold project scrums on an appropriate basis for the project. Awareness and adhering to certain industry standards such as ISO 9001 /2 ISO 27001 accreditations. Perform any other duties that may be required by your line manager and the Director for Programme Management from time to time. Attend and comply with all training on new products and business offerings to support Client & Internal transition and transformation deliveries. Multi-Site travel and project support where overnight stays are possible. To adhere to Project Governance as set by the PMO. Technical Qualities You will need to possess effective verbal and written communication skills and have proven project management experience. You must be well organised, able to interpret and draw relevant insights from various resources and methodologies; you will transform requirements into a realistic project that can be communicated to relevant departments within the business and manage the delivery of these. There is a strong need for you to be independent as well as a team player, focused, confident, assertive and diplomatic. • Delivery focused. Passionate about delivering value, on time and above customer expectations. • Experienced in the use of ERP tools to effectively control project delivery (MS Project Server, MIS, SharePoint, Resource Planning, Forecasting, Estimating, Management Information, Reporting) • Experience using Prince2 / Agile methodologies • Ability to use reporting and MI effectively for projects and line management • Proven track record of successful project management • Excellent verbal and written communication skills, able to communicate and report successfully with all levels, internally and externally. • Strong relationship management • Excellent presentation skills • Attend all training on new products and Paragon offerings to support Client deliveries & Internal Transformations. If you'd like to learn more about this role, please get in touch with Natalie! Please only apply if you have the right to work in the UK. NO sponsorship on offer. Devonshire is an equal opportunity employer and we encourage job applications from people of all backgrounds. All qualified applicants will receive consideration regardless of gender, race, religion, age, disability, sexual orientation or marital status
Amplitude 's mission is to help companies build better products. By building best-in-class teams, we create best-in-class products that customers love. We approach challenges with humility, we take ownership over our work, and our growth mindset pushes us to constantly improve ourselves, each other, and the value we bring to customers. The Customer Success team is responsible for driving adoption and long-term value realization for Amplitude's customers through structured programs as well as ad-hoc engagement to provide product expertise and best practices. The team partners cross-functionally with every part of the company (Product, Engineering, Marketing, Sales etc.) to advocate for our customers and ensure a high-quality experience through their lifecycle as an Amplitude customer. Join us as we deliver innovative and creative solutions to our customers. We're looking for an additional Engagement Manager in EMEA to be a key member of Amplitude's Customer Success. You will have the opportunity to provide a significant impact on Amplitude and the success of our customers. To learn more about our team, check out our blog ! As an Engagement Manager, you will: Own a critical phase of the Enterprise customer lifecycle, the implementation. Work with a Solutions Architect (your technical counterpart) and other Customer Success team members to deliver great results. Be responsible for rapidly understanding each customer's business requirements and driving them to realize quick time-to-value from their investment in Amplitude. Plan, organize, and manage all phases of the project lifecycle to ensure successful delivery. This includes developing the project schedule, managing issues/risks, and driving on-time execution with cross-functional team members and stakeholders. Draw upon your comprehensive understanding of product analytics, Amplitude's vision, and relevant experience to guide customers in building solutions to further their product intelligence strategy. Collaborate with Sales to understand prospect's business needs, scope project terms, and draft statements of work. Collaborate with Product, Marketing, and Customer Success teams to design and launch new service offerings to support new product launches like Experiment and Session Replay. Build strong familiarity with Amplitude's architecture and technical partners like mParticle and Segment. Proactively identify areas for business improvement and either suggest changes or roll up your sleeves and make the changes yourself. Lastly, as part of a growing team, you will be expected to show versatility, become a thought leader in the space, and demonstrate a growth mindset. Y ou'll be a great addition to the team if you have: At least 5 years of experience in a consulting, customer success, project management, or professional services role. At least 1.5 years of experience working with large enterprise customers. Experience managing multiple business units of the same customer or multiple different customers at the same time. Demonstrated ability to navigate complex enterprises and build new relationships. Demonstrated ability to learn and explain a technical product or concept. Proven experience in successfully coordinating internally across many different teams. Experience with other digital platforms like Adobe, Marketo, SFDC and BI toolsets like Tableau, Qlik, and Informatica is a big plus. An aura of integrity, professionalism, and a willingness to assist. Fluent in French is a must Who We Are The Company: Amplitude is filled with humble, life-long learners who are eager to help one another and the company succeed. Our values of growth mindset, ownership, and humility are core to the way we work: we're tenacious in the face of challenges, we take the initiative to solve problems that drive our shared success, and we operate from a place of empathy and openness, seeking to understand many points of view. The Product: Amplitude is a digital analytics platform-we help companies capture data they can trust, uncover clear insights about customer behavior, and take faster action. This empowers teams to build better product experiences that drive business growth. We're super proud of what we've built and continue to expand: a platform that empowers companies to thrive in the digital era. Some of our benefit programs include: Excellent Medical insurance coverages Flexible time off, paid holidays, and more Generous stipends to spend on what matters most to you, whether that's wellness (monthly), commuter transit/parking (monthly), learning and development (quarterly), home office equipment, and much more Excellent Parental benefits including: 12-20 weeks of Paid Parental Leave, Carrot Fertility Benefits/Adoption/Surrogacy support, Mental health and wellness benefits including no cost employee access to Modern Health coaching & therapy Sessions Employee Stock Purchase Program (ESPP) Other fun facts about Amplitude: Recognized in the Newsweek Excellence Index 2024 . G2 Customer Reviews: product analytics solution for 13 quarters in a row. Business Insider: A top tech company to bet your career on. Fast Company: most innovative enterprise company in the world. Founded in 2012, Amplitude went public via a direct listing in September 2021 and is now trading under the ticker $AMPL. We're a global and fast-growing team! We have offices in San Francisco (HQ), New York, Vancouver, Amsterdam, London, Paris, Singapore, and employees around the world. Our mascot is the datamonster, who loves to chow down on numbers, charts, and graphs. Nom nom. Amplitude provides equal employment opportunities (EEO). All applicants are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.
Apr 16, 2024
Full time
Amplitude 's mission is to help companies build better products. By building best-in-class teams, we create best-in-class products that customers love. We approach challenges with humility, we take ownership over our work, and our growth mindset pushes us to constantly improve ourselves, each other, and the value we bring to customers. The Customer Success team is responsible for driving adoption and long-term value realization for Amplitude's customers through structured programs as well as ad-hoc engagement to provide product expertise and best practices. The team partners cross-functionally with every part of the company (Product, Engineering, Marketing, Sales etc.) to advocate for our customers and ensure a high-quality experience through their lifecycle as an Amplitude customer. Join us as we deliver innovative and creative solutions to our customers. We're looking for an additional Engagement Manager in EMEA to be a key member of Amplitude's Customer Success. You will have the opportunity to provide a significant impact on Amplitude and the success of our customers. To learn more about our team, check out our blog ! As an Engagement Manager, you will: Own a critical phase of the Enterprise customer lifecycle, the implementation. Work with a Solutions Architect (your technical counterpart) and other Customer Success team members to deliver great results. Be responsible for rapidly understanding each customer's business requirements and driving them to realize quick time-to-value from their investment in Amplitude. Plan, organize, and manage all phases of the project lifecycle to ensure successful delivery. This includes developing the project schedule, managing issues/risks, and driving on-time execution with cross-functional team members and stakeholders. Draw upon your comprehensive understanding of product analytics, Amplitude's vision, and relevant experience to guide customers in building solutions to further their product intelligence strategy. Collaborate with Sales to understand prospect's business needs, scope project terms, and draft statements of work. Collaborate with Product, Marketing, and Customer Success teams to design and launch new service offerings to support new product launches like Experiment and Session Replay. Build strong familiarity with Amplitude's architecture and technical partners like mParticle and Segment. Proactively identify areas for business improvement and either suggest changes or roll up your sleeves and make the changes yourself. Lastly, as part of a growing team, you will be expected to show versatility, become a thought leader in the space, and demonstrate a growth mindset. Y ou'll be a great addition to the team if you have: At least 5 years of experience in a consulting, customer success, project management, or professional services role. At least 1.5 years of experience working with large enterprise customers. Experience managing multiple business units of the same customer or multiple different customers at the same time. Demonstrated ability to navigate complex enterprises and build new relationships. Demonstrated ability to learn and explain a technical product or concept. Proven experience in successfully coordinating internally across many different teams. Experience with other digital platforms like Adobe, Marketo, SFDC and BI toolsets like Tableau, Qlik, and Informatica is a big plus. An aura of integrity, professionalism, and a willingness to assist. Fluent in French is a must Who We Are The Company: Amplitude is filled with humble, life-long learners who are eager to help one another and the company succeed. Our values of growth mindset, ownership, and humility are core to the way we work: we're tenacious in the face of challenges, we take the initiative to solve problems that drive our shared success, and we operate from a place of empathy and openness, seeking to understand many points of view. The Product: Amplitude is a digital analytics platform-we help companies capture data they can trust, uncover clear insights about customer behavior, and take faster action. This empowers teams to build better product experiences that drive business growth. We're super proud of what we've built and continue to expand: a platform that empowers companies to thrive in the digital era. Some of our benefit programs include: Excellent Medical insurance coverages Flexible time off, paid holidays, and more Generous stipends to spend on what matters most to you, whether that's wellness (monthly), commuter transit/parking (monthly), learning and development (quarterly), home office equipment, and much more Excellent Parental benefits including: 12-20 weeks of Paid Parental Leave, Carrot Fertility Benefits/Adoption/Surrogacy support, Mental health and wellness benefits including no cost employee access to Modern Health coaching & therapy Sessions Employee Stock Purchase Program (ESPP) Other fun facts about Amplitude: Recognized in the Newsweek Excellence Index 2024 . G2 Customer Reviews: product analytics solution for 13 quarters in a row. Business Insider: A top tech company to bet your career on. Fast Company: most innovative enterprise company in the world. Founded in 2012, Amplitude went public via a direct listing in September 2021 and is now trading under the ticker $AMPL. We're a global and fast-growing team! We have offices in San Francisco (HQ), New York, Vancouver, Amsterdam, London, Paris, Singapore, and employees around the world. Our mascot is the datamonster, who loves to chow down on numbers, charts, and graphs. Nom nom. Amplitude provides equal employment opportunities (EEO). All applicants are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.
Are you somebody who is sales and marketing savvy, has a confident presence, and loves working with prospects and customers in a fast-paced environment? If yes, read on! Oktopost is revolutionizing the way companies connect with their customers and audiences. We enable B2B marketers fully manage and optimize social media to drive their businesses forward in a scalable and measurable way. Leading B2B organizations all over the world such as ACI Worldwide, Snowflake and Fujitsu are using Oktopost to improve and understand their social presence in order to make better business decisions. We are a global, fast-paced, and innovative start up with offices in Ramat Gan, London, and Grand Rapids (MI). We are looking for a Solutions Architect to support our awesome sales & customer success teams. You will be the technical counterpart to our North America Account Executive team, supporting our North American market. We are looking for someone who can be flexible with working hours, sometimes working in the UK evening. Our ideal candidate has previous experience in supporting sales & Customer Success teams with a deep understanding of marketing SaaS solutions and how they bring value to organizations. Being super comfortable in customer facing meetings and working collaboratively with their peers are mandatory. Responsibilities Reporting to our Solutions Architect leader, you will be responsible for primarily supporting our sales and Customer Success teams in North America. Work alongside Account Executives, as their product specialist and technical partner on Discovery Calls and Product Demos. Understand how to demonstrate customer strategic and tactical use-cases and requirements using the Oktopost platform. Answer Oktopost product questions and help prospects to fully understand the Oktopost product capabilities. Manage the infosec process from prospective customers. Manage the RFP process & proposals from prospective customers. Regularly meet with Oktopost Account Executives to define a relationship that ensures seamless communication and coordination on all net new business generation. Work with Account Executives during the sales cycle to ensure the delivery of knowledge of how Oktopost technology integrates with the prospects marketing technology stack and the value it brings. Successfully position our solution and understand the differences between Oktopost competitors. Work with our Product team and Product Marketing Manager to ensure an effective communication channel exists between our commercial teams and product teams. Equally that the revenue teams are supported with the relevant sales collateral. Requirements 2 years of tech/SaaS experience as a Solutions / Sales Engineer / Architect. Experience demonstrating a SaaS platform. Understanding of social networks and social media strategy for large organizations. Experience presenting to Marketing and Social Media Professionals including Directors/VPs of Marketing and CMOs. Excellent written and verbal communication. Presentation skills with the ability to present to a variety of external audiences. Understanding of how APIs work in general. Experience with marketing technology such as Marketo, Eloqua, Hubspot, Pardot and CRMs such as and MS Dynamics. Ability to ask the right questions to uncover business needs and requirements. Experience and understanding of SaaS infosec and data privacy requirements for global businesses. Proven internal stakeholder management experience.
Apr 16, 2024
Full time
Are you somebody who is sales and marketing savvy, has a confident presence, and loves working with prospects and customers in a fast-paced environment? If yes, read on! Oktopost is revolutionizing the way companies connect with their customers and audiences. We enable B2B marketers fully manage and optimize social media to drive their businesses forward in a scalable and measurable way. Leading B2B organizations all over the world such as ACI Worldwide, Snowflake and Fujitsu are using Oktopost to improve and understand their social presence in order to make better business decisions. We are a global, fast-paced, and innovative start up with offices in Ramat Gan, London, and Grand Rapids (MI). We are looking for a Solutions Architect to support our awesome sales & customer success teams. You will be the technical counterpart to our North America Account Executive team, supporting our North American market. We are looking for someone who can be flexible with working hours, sometimes working in the UK evening. Our ideal candidate has previous experience in supporting sales & Customer Success teams with a deep understanding of marketing SaaS solutions and how they bring value to organizations. Being super comfortable in customer facing meetings and working collaboratively with their peers are mandatory. Responsibilities Reporting to our Solutions Architect leader, you will be responsible for primarily supporting our sales and Customer Success teams in North America. Work alongside Account Executives, as their product specialist and technical partner on Discovery Calls and Product Demos. Understand how to demonstrate customer strategic and tactical use-cases and requirements using the Oktopost platform. Answer Oktopost product questions and help prospects to fully understand the Oktopost product capabilities. Manage the infosec process from prospective customers. Manage the RFP process & proposals from prospective customers. Regularly meet with Oktopost Account Executives to define a relationship that ensures seamless communication and coordination on all net new business generation. Work with Account Executives during the sales cycle to ensure the delivery of knowledge of how Oktopost technology integrates with the prospects marketing technology stack and the value it brings. Successfully position our solution and understand the differences between Oktopost competitors. Work with our Product team and Product Marketing Manager to ensure an effective communication channel exists between our commercial teams and product teams. Equally that the revenue teams are supported with the relevant sales collateral. Requirements 2 years of tech/SaaS experience as a Solutions / Sales Engineer / Architect. Experience demonstrating a SaaS platform. Understanding of social networks and social media strategy for large organizations. Experience presenting to Marketing and Social Media Professionals including Directors/VPs of Marketing and CMOs. Excellent written and verbal communication. Presentation skills with the ability to present to a variety of external audiences. Understanding of how APIs work in general. Experience with marketing technology such as Marketo, Eloqua, Hubspot, Pardot and CRMs such as and MS Dynamics. Ability to ask the right questions to uncover business needs and requirements. Experience and understanding of SaaS infosec and data privacy requirements for global businesses. Proven internal stakeholder management experience.