We are currently looking for an IT Program Manager to join our IT Department on a full time, 18 months fixed term basis.
The successful candidate will join a team of 11 and will report directly to the Head of IT.
This new role will focus on a number of key IT programme areas and will be instrumental in delivering a busy and ambitious array of IT projects, spanning infrastructure and applications.
The vibrant and welcoming IT team is set on delivering major pieces of work in the next 18 months, including a capital Wi-Fi and edge switch refresh, a new online purchase path, major database and process upgrades, and more.
The successful candidate will work across a variety of responsibilities which include but are not limited to IT strategy and planning, business analysis and requirements specification as well as governance, risk and compliance.
We welcome applications from people from a Black, Asian or Ethnically Diverse background or those who are D/deaf or disabled. If you wish to discuss reasonable adjustments such as a BSL interpreter for your interview please indicate this on your application form. Interviews will take place at The Southbank Centre. If you would like to speak to someone about any adjustments or concerns you can also email hrteam@southbankcentre.co.uk and we will be in touch with you to make the necessary arrangements.
By attracting people to work for us from a broad range of backgrounds with diverse attitudes, opinions and beliefs we can continue to look at the world with fresh eyes and find new ways of doing things. The Southbank Centre is a warm and welcoming place to work, with great aspirations and ambitions to create great and accessible work for all. We pride ourselves in building a supportive environment to enable the development of our staff.
If you feel you have just some of the required skills and experience but meet the person specification, we would still encourage you to apply; we are very open to continuing the training and development of individuals who are self motivated to acquire new skills and knowledge relevant to the role.
Southbank Centre
The Southbank Centre is Europe’s largest arts centre and one of the UK’s top five visitor attractions, occupying an 11-acre site that sits in the midst of London’s most vibrant cultural quarter on the South Bank of the Thames.
Its impact and reach are significant and it is respected internationally as a convener of great artists and diverse audiences and for being entrepreneurial and innovative in response to a volatile and changing financial landscape. The Southbank Centre is a charity that is determined to demonstrate its ambition to remain innovative, disruptive and experimental in what it does and to be highly relevant to the artists it wants to work with and to the audiences it wants to attract.
The Southbank Centre believes that a commitment to diversity and inclusion helps it be a more relevant and effective organisation.
Our Artistic Mission
The Southbank Centre exists to provide great artistic experiences for everyone. Through art, we invite our visitors to enjoy shared cultural encounters together. To gaze. To listen. To be moved. To discover a new idea or a new perspective. We are proud that for the last 70 years, the performances and exhibitions here have moved millions. We have provided a home for art and for artists. A community centred on art, where everyone, no matter their job, helps make the experience.
Benefits & Perks:
As well as working at one of London's most popular and exciting sites the successful candidate will also benefit from the following:
A min 5% pension contribution (going up to 8% depending on employee contribution), from day 1 of employment.
28 days annual leave, plus bank holidays
Hybrid working model (3 days office working, 2 days from home)
Enhanced sick pay
Enhanced family leave benefits
Up to 30% discounts at onsite retail, food and beverage vendors
Staff ticket offers for SC events
Free entry to Hayward Gallery
Free/discounted entry with other reciprocal organisations
Free staff yoga
Season ticket loan
The deadline for applications is 23:59 on the closing date for the job posting.
Jan 02, 2024
Full time
We are currently looking for an IT Program Manager to join our IT Department on a full time, 18 months fixed term basis.
The successful candidate will join a team of 11 and will report directly to the Head of IT.
This new role will focus on a number of key IT programme areas and will be instrumental in delivering a busy and ambitious array of IT projects, spanning infrastructure and applications.
The vibrant and welcoming IT team is set on delivering major pieces of work in the next 18 months, including a capital Wi-Fi and edge switch refresh, a new online purchase path, major database and process upgrades, and more.
The successful candidate will work across a variety of responsibilities which include but are not limited to IT strategy and planning, business analysis and requirements specification as well as governance, risk and compliance.
We welcome applications from people from a Black, Asian or Ethnically Diverse background or those who are D/deaf or disabled. If you wish to discuss reasonable adjustments such as a BSL interpreter for your interview please indicate this on your application form. Interviews will take place at The Southbank Centre. If you would like to speak to someone about any adjustments or concerns you can also email hrteam@southbankcentre.co.uk and we will be in touch with you to make the necessary arrangements.
By attracting people to work for us from a broad range of backgrounds with diverse attitudes, opinions and beliefs we can continue to look at the world with fresh eyes and find new ways of doing things. The Southbank Centre is a warm and welcoming place to work, with great aspirations and ambitions to create great and accessible work for all. We pride ourselves in building a supportive environment to enable the development of our staff.
If you feel you have just some of the required skills and experience but meet the person specification, we would still encourage you to apply; we are very open to continuing the training and development of individuals who are self motivated to acquire new skills and knowledge relevant to the role.
Southbank Centre
The Southbank Centre is Europe’s largest arts centre and one of the UK’s top five visitor attractions, occupying an 11-acre site that sits in the midst of London’s most vibrant cultural quarter on the South Bank of the Thames.
Its impact and reach are significant and it is respected internationally as a convener of great artists and diverse audiences and for being entrepreneurial and innovative in response to a volatile and changing financial landscape. The Southbank Centre is a charity that is determined to demonstrate its ambition to remain innovative, disruptive and experimental in what it does and to be highly relevant to the artists it wants to work with and to the audiences it wants to attract.
The Southbank Centre believes that a commitment to diversity and inclusion helps it be a more relevant and effective organisation.
Our Artistic Mission
The Southbank Centre exists to provide great artistic experiences for everyone. Through art, we invite our visitors to enjoy shared cultural encounters together. To gaze. To listen. To be moved. To discover a new idea or a new perspective. We are proud that for the last 70 years, the performances and exhibitions here have moved millions. We have provided a home for art and for artists. A community centred on art, where everyone, no matter their job, helps make the experience.
Benefits & Perks:
As well as working at one of London's most popular and exciting sites the successful candidate will also benefit from the following:
A min 5% pension contribution (going up to 8% depending on employee contribution), from day 1 of employment.
28 days annual leave, plus bank holidays
Hybrid working model (3 days office working, 2 days from home)
Enhanced sick pay
Enhanced family leave benefits
Up to 30% discounts at onsite retail, food and beverage vendors
Staff ticket offers for SC events
Free entry to Hayward Gallery
Free/discounted entry with other reciprocal organisations
Free staff yoga
Season ticket loan
The deadline for applications is 23:59 on the closing date for the job posting.
Role Summary
Be at the forefront of ICT improvements and transformation within the Fire & Rescue Service (AF&RS). We are seeking a visionary leader to shape our future ICT and digital strategy, make further improvements to our infrastructure and ensure our ICT systems are resilient, reliable, and accessible to all staff 24/7.
This is a new role leading the development of an integrated ICT strategy and technology roadmap and overseeing the delivery of technology initiatives. This business-critical position will require you to work effectively with key stakeholders to create and implement an ICT strategy which aligns with our organisational goals and ambitions, ensures the integration and enhancement of our systems and improved user experience.
This role will require an ambitious, forward-thinking individual who has the technical knowledge, drive and passion to make a big difference. You will have a unique opportunity to make the role your own and bring your experience, ideas, influencing skills and technical expertise to our organisation. With challenging budgets, a creative and innovative approach is key, as is the exploration of potential funding sources.
Some of the things you’ll be doing
Strategic Leadership : Drive continuous improvement, culture change, and effective performance management. Act as the advocate for AF&RS’s digital vision, engaging leadership and representing AF&RS in local and national digital forums.
Expert Consultation : Offer expert guidance on ICT matters to senior stakeholders and the Fire Authority, enabling discussions on modern ICT and digital technology.
System Management : Ensure the efficiency, reliability, security, and cost-effectiveness of ICT systems and technology. Oversee external IT helpdesk providers and business continuity plans.
Infrastructure Enhancement : Drive continual improvements to the ICT infrastructure to ensure a solid foundation and enhanced user experience. Collaborate with stakeholders to define and implement improvements, presenting robust business cases for investment.
Digital Horizon-Scanning : Stay updated on digital developments and evaluate new technologies potential benefits, risks, and affordability aligned with the ICT strategy.
Strategy Development : Lead the creation and implementation of AF&RS’s cohesive ICT and Digital Strategy, fostering innovative and integrated improvements.
Project Oversight : Oversee the successful delivery of all ICT, digital, and systems projects. Establish governance structures, aligning with the ICT strategy and legal compliance.
Change Management : Implement efficient change processes, improving service quality and business continuity while minimising disruption.
Risk Management: Proactively assess and monitor ICT-related risks across AF&RS, implementing effective controls and mitigations.
Resource Optimisation : Develop an appropriate ICT organisational structure, optimising internal and external resources to ensure delivery and an integrated approach.
Team Leadership : Provide training and mentoring to internal ICT staff, fostering a responsive and agile cross-functional team.
Stakeholder Engagement: Liaise with stakeholders across AF&RS, building strong internal networks to maximise technology benefits.
Policy Implementation : Develop and implement up-to-date ICT policies ensuring robust controls across AF&RS. Liaise with internal data protection teams, ensuring ICT developments are compliant with relevant information legislation. Act as the Deputy Senior Risk Owner ensuring high-quality governance standards and compliance.
Training Alignment : Identify and evaluate ICT training aligned with the ICT strategy and budget requirements.
Budget Management : Manage ICT budgets aligned with the ICT strategy, forecasting and reviewing budgetary arrangements and exploring potential funding opportunities.
What we’ll need from you:
Essential:
Proven experience in senior ICT leadership role, driving digital transformation and strategy (ideally within the emergency services or public sector – but not essential).
Demonstrable experience in design, sourcing, transition, delivery and implementation of new technology and data capabilities.
Excellent up-to-date technical knowledge of ICT and the technology landscape.
Extensive knowledge of digital, data and technology regulations and best practice methodologies (e.g. ITIL, ISO) and performance benchmarking. You will also maintain up-to-date technical knowledge of ICT and the technology landscape.
Significant experience of leading and managing high performing teams (via direct or matrix management).
Proven experience of strategic service planning, business processes, developing, leading, and implementing IT/ICT strategies and change programs.
Experience of successfully managing high quality business-as-usual (BAU) ICT, while also inspiring, leading, and driving innovative solutions.
Proven experience of proactively managing business continuity and cyber security arrangements.
Significant experience of dealing with vendors and third parties including experience of procuring, negotiating, and robustly managing business-critical service contractors.
Degree level education, or equivalent, in business, computer science or a related field of study, or proven relevant business experience.
Professional ICT qualifications (such as ITIL or accredited status such as Chartered IT Professional CITP), or equivalent through a combination of proven relevant training, experience and evidenced continuing professional development.
Highly effective communication and influencing skills across the full breadth of written, verbal, presentation, and digital media. You will be able to engage, advise and explain technical matters in a non-technical way.
Adaptable, inclusive, and values-based leadership and people management skills.
Relationship building and collaboration skills with the ability to influence strategic thinking and approaches to complex service issues.
Strong analytical, research, numerical and decision-making skills, to deal with complex service delivery.
Ability to manage and prioritise high workloads, with pressing and conflicting deadlines.
Desirable:
Comprehensive budget-creation and budget-management experience including identifying and evaluating opportunities, negotiation, and delivering efficiencies.
Experience of working in a climate of transformation and/or continuous improvement and supporting others in uncertain times.
Experience of working for an emergency service or local authority.
Experience of Information and Data Governance and/or of being a Senior Risk Information Officer (SIRO) or Deputy SIRO.
Experience of portfolio and project management methodologies and tailoring these for significant ICT projects and organisational context.
Proven ICT risk management experience.
High level of political awareness and acuity to interact with senior stakeholders and elected Members.
Foundation or Practitioner level qualification in programme or project management.
What you can expect in return
27 days annual holiday (plus public holidays) rising to 31 days after 5 years, and 32 after 10 years of service
Local Government Pension - Defined Benefit Scheme
Flexible and hybrid working
Electric Vehicle Salary Sacrifice Scheme
Cycle to Work scheme
Welfare and Wellbeing services
Staff Engagement Groups
Access to a Medical Intervention Scheme which can support staff to access private medical assessments and treatments
Access to Blue Light card with offers online and high street discounts
Use of the multi-gym, sports hall, restaurant, free parking, and beautiful open surroundings at our Headquarters in Portishead
Please note - as this post is based at our Headquarters which we share with Avon & Somerset Police, the successful applicant will be required to undergo a security clearance check & DBS check.
Further Information
If you would like to have an informal conversation with the hiring manager for this role please contact recruitment@avonfire.gov.uk to request this.
How to apply: The full job description can be found on our careers pages: Head of ICT | Yes You Can! The Avon Fire & Rescue Service Job . Once you have read the job description please submit a tailored CV demonstrating how your skills and experience match the requirements of the role.
Late applications will not be accepted. Please quote job reference number 1023 [JD number] on any communications. Thank you.
Avon Fire & Rescue Service is committed to securing equality of opportunity. W e welcome applications from all members of our community who are currently under-represented at Avon Fire & Rescue Service, particularly women, Disabled people and members of ethnic minority communities.
Dec 20, 2023
Full time
Role Summary
Be at the forefront of ICT improvements and transformation within the Fire & Rescue Service (AF&RS). We are seeking a visionary leader to shape our future ICT and digital strategy, make further improvements to our infrastructure and ensure our ICT systems are resilient, reliable, and accessible to all staff 24/7.
This is a new role leading the development of an integrated ICT strategy and technology roadmap and overseeing the delivery of technology initiatives. This business-critical position will require you to work effectively with key stakeholders to create and implement an ICT strategy which aligns with our organisational goals and ambitions, ensures the integration and enhancement of our systems and improved user experience.
This role will require an ambitious, forward-thinking individual who has the technical knowledge, drive and passion to make a big difference. You will have a unique opportunity to make the role your own and bring your experience, ideas, influencing skills and technical expertise to our organisation. With challenging budgets, a creative and innovative approach is key, as is the exploration of potential funding sources.
Some of the things you’ll be doing
Strategic Leadership : Drive continuous improvement, culture change, and effective performance management. Act as the advocate for AF&RS’s digital vision, engaging leadership and representing AF&RS in local and national digital forums.
Expert Consultation : Offer expert guidance on ICT matters to senior stakeholders and the Fire Authority, enabling discussions on modern ICT and digital technology.
System Management : Ensure the efficiency, reliability, security, and cost-effectiveness of ICT systems and technology. Oversee external IT helpdesk providers and business continuity plans.
Infrastructure Enhancement : Drive continual improvements to the ICT infrastructure to ensure a solid foundation and enhanced user experience. Collaborate with stakeholders to define and implement improvements, presenting robust business cases for investment.
Digital Horizon-Scanning : Stay updated on digital developments and evaluate new technologies potential benefits, risks, and affordability aligned with the ICT strategy.
Strategy Development : Lead the creation and implementation of AF&RS’s cohesive ICT and Digital Strategy, fostering innovative and integrated improvements.
Project Oversight : Oversee the successful delivery of all ICT, digital, and systems projects. Establish governance structures, aligning with the ICT strategy and legal compliance.
Change Management : Implement efficient change processes, improving service quality and business continuity while minimising disruption.
Risk Management: Proactively assess and monitor ICT-related risks across AF&RS, implementing effective controls and mitigations.
Resource Optimisation : Develop an appropriate ICT organisational structure, optimising internal and external resources to ensure delivery and an integrated approach.
Team Leadership : Provide training and mentoring to internal ICT staff, fostering a responsive and agile cross-functional team.
Stakeholder Engagement: Liaise with stakeholders across AF&RS, building strong internal networks to maximise technology benefits.
Policy Implementation : Develop and implement up-to-date ICT policies ensuring robust controls across AF&RS. Liaise with internal data protection teams, ensuring ICT developments are compliant with relevant information legislation. Act as the Deputy Senior Risk Owner ensuring high-quality governance standards and compliance.
Training Alignment : Identify and evaluate ICT training aligned with the ICT strategy and budget requirements.
Budget Management : Manage ICT budgets aligned with the ICT strategy, forecasting and reviewing budgetary arrangements and exploring potential funding opportunities.
What we’ll need from you:
Essential:
Proven experience in senior ICT leadership role, driving digital transformation and strategy (ideally within the emergency services or public sector – but not essential).
Demonstrable experience in design, sourcing, transition, delivery and implementation of new technology and data capabilities.
Excellent up-to-date technical knowledge of ICT and the technology landscape.
Extensive knowledge of digital, data and technology regulations and best practice methodologies (e.g. ITIL, ISO) and performance benchmarking. You will also maintain up-to-date technical knowledge of ICT and the technology landscape.
Significant experience of leading and managing high performing teams (via direct or matrix management).
Proven experience of strategic service planning, business processes, developing, leading, and implementing IT/ICT strategies and change programs.
Experience of successfully managing high quality business-as-usual (BAU) ICT, while also inspiring, leading, and driving innovative solutions.
Proven experience of proactively managing business continuity and cyber security arrangements.
Significant experience of dealing with vendors and third parties including experience of procuring, negotiating, and robustly managing business-critical service contractors.
Degree level education, or equivalent, in business, computer science or a related field of study, or proven relevant business experience.
Professional ICT qualifications (such as ITIL or accredited status such as Chartered IT Professional CITP), or equivalent through a combination of proven relevant training, experience and evidenced continuing professional development.
Highly effective communication and influencing skills across the full breadth of written, verbal, presentation, and digital media. You will be able to engage, advise and explain technical matters in a non-technical way.
Adaptable, inclusive, and values-based leadership and people management skills.
Relationship building and collaboration skills with the ability to influence strategic thinking and approaches to complex service issues.
Strong analytical, research, numerical and decision-making skills, to deal with complex service delivery.
Ability to manage and prioritise high workloads, with pressing and conflicting deadlines.
Desirable:
Comprehensive budget-creation and budget-management experience including identifying and evaluating opportunities, negotiation, and delivering efficiencies.
Experience of working in a climate of transformation and/or continuous improvement and supporting others in uncertain times.
Experience of working for an emergency service or local authority.
Experience of Information and Data Governance and/or of being a Senior Risk Information Officer (SIRO) or Deputy SIRO.
Experience of portfolio and project management methodologies and tailoring these for significant ICT projects and organisational context.
Proven ICT risk management experience.
High level of political awareness and acuity to interact with senior stakeholders and elected Members.
Foundation or Practitioner level qualification in programme or project management.
What you can expect in return
27 days annual holiday (plus public holidays) rising to 31 days after 5 years, and 32 after 10 years of service
Local Government Pension - Defined Benefit Scheme
Flexible and hybrid working
Electric Vehicle Salary Sacrifice Scheme
Cycle to Work scheme
Welfare and Wellbeing services
Staff Engagement Groups
Access to a Medical Intervention Scheme which can support staff to access private medical assessments and treatments
Access to Blue Light card with offers online and high street discounts
Use of the multi-gym, sports hall, restaurant, free parking, and beautiful open surroundings at our Headquarters in Portishead
Please note - as this post is based at our Headquarters which we share with Avon & Somerset Police, the successful applicant will be required to undergo a security clearance check & DBS check.
Further Information
If you would like to have an informal conversation with the hiring manager for this role please contact recruitment@avonfire.gov.uk to request this.
How to apply: The full job description can be found on our careers pages: Head of ICT | Yes You Can! The Avon Fire & Rescue Service Job . Once you have read the job description please submit a tailored CV demonstrating how your skills and experience match the requirements of the role.
Late applications will not be accepted. Please quote job reference number 1023 [JD number] on any communications. Thank you.
Avon Fire & Rescue Service is committed to securing equality of opportunity. W e welcome applications from all members of our community who are currently under-represented at Avon Fire & Rescue Service, particularly women, Disabled people and members of ethnic minority communities.
Department: IT Location: Hybrid working between our head office (Aldgate, London) and home Hours of Work: 37.5 hours a week Contract: Full-time, permanent Salary: £25,000 – £28,000 per annum Closing date: Monday 7th August at 10am Annual Leave: 33 days (plus eight bank holidays) Benefits: Pension – 8% contribution Enhanced maternity, paternity, adoption and shared parental leave
Background:
Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help families care for their loved one. Every day, Admiral Nurses help families up and down the country to have the best life possible for as long as possible.
About the role:
The IT team plays an integral part in driving a rapidly expanding Dementia UK forward, from supplying equipment and managing our internal support function to leading on digital strategy. Our vision is to create a ‘Digital Dementia UK’ to transform business processes with technology, harness the power of the organisation’s data to create real insight and use innovation to support our Admiral Nurses in an ever-changing technological landscape.
The First Line Support Technician is the first line escalation point for all IT support queries (excluding those relating to clinical software). You will work with the Second and Third line Support Technicians, our Managed Service Provider, the Service Desk and Performance Manager and over 200 users to maintain and monitor IT systems including remote working solutions. You will understand and resolve technical issues in a prompt and professional manner and judge when to escalate to 2nd line, to keep the service running smoothly, therefore the ability to always provide great customer service, have solid technical knowledge and high IT admin skills is essential.
You will have proven experience in delivering at a high level and be at SFIA competency Level 3 for Incident management. Experience working in an IT Support/Helpdesk/Service Desk OR equivalent industry certification (CompTIA or Microsoft Certified) is highly desired.
This is a great opportunity to join a dedicated and fully supportive team to deliver a high-quality IT service in an ever-changing technological environment.
Our Culture and benefits:
We value our people so it’s important for us to create a working environment that looks after our workforce to achieve their full potential. You will become part of a diverse and dedicated team who are supported to not only use but develop your skills.
We offer a competitive salary, a generous benefits package including 33 days annual leave (plus 8 bank holidays), 8% pensions contribution alongside an environment where you can collaborate, be respected and thrive.
Dementia UK is proud to welcome everyone, we aim for a truly inclusive culture with talented diverse teams that represent a variety of backgrounds, perspectives and skills. We celebrate difference, individuality, and encourage everyone to join us and be their whole selves always.
Dementia UK are proud to be Disability Confident Committed.
Jul 25, 2023
Full time
Department: IT Location: Hybrid working between our head office (Aldgate, London) and home Hours of Work: 37.5 hours a week Contract: Full-time, permanent Salary: £25,000 – £28,000 per annum Closing date: Monday 7th August at 10am Annual Leave: 33 days (plus eight bank holidays) Benefits: Pension – 8% contribution Enhanced maternity, paternity, adoption and shared parental leave
Background:
Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help families care for their loved one. Every day, Admiral Nurses help families up and down the country to have the best life possible for as long as possible.
About the role:
The IT team plays an integral part in driving a rapidly expanding Dementia UK forward, from supplying equipment and managing our internal support function to leading on digital strategy. Our vision is to create a ‘Digital Dementia UK’ to transform business processes with technology, harness the power of the organisation’s data to create real insight and use innovation to support our Admiral Nurses in an ever-changing technological landscape.
The First Line Support Technician is the first line escalation point for all IT support queries (excluding those relating to clinical software). You will work with the Second and Third line Support Technicians, our Managed Service Provider, the Service Desk and Performance Manager and over 200 users to maintain and monitor IT systems including remote working solutions. You will understand and resolve technical issues in a prompt and professional manner and judge when to escalate to 2nd line, to keep the service running smoothly, therefore the ability to always provide great customer service, have solid technical knowledge and high IT admin skills is essential.
You will have proven experience in delivering at a high level and be at SFIA competency Level 3 for Incident management. Experience working in an IT Support/Helpdesk/Service Desk OR equivalent industry certification (CompTIA or Microsoft Certified) is highly desired.
This is a great opportunity to join a dedicated and fully supportive team to deliver a high-quality IT service in an ever-changing technological environment.
Our Culture and benefits:
We value our people so it’s important for us to create a working environment that looks after our workforce to achieve their full potential. You will become part of a diverse and dedicated team who are supported to not only use but develop your skills.
We offer a competitive salary, a generous benefits package including 33 days annual leave (plus 8 bank holidays), 8% pensions contribution alongside an environment where you can collaborate, be respected and thrive.
Dementia UK is proud to welcome everyone, we aim for a truly inclusive culture with talented diverse teams that represent a variety of backgrounds, perspectives and skills. We celebrate difference, individuality, and encourage everyone to join us and be their whole selves always.
Dementia UK are proud to be Disability Confident Committed.
Hastoe Housing Association Limited
Marina Place, Hampton Wick, Kingston upon Thames KT1 4BH, UK
Salary: £35,406 - £39,340
Hours: 35 per week
Location: Hybrid – Home-based / Hampton Wick, KT1
Contract: Permanent
Benefits: 25 days annual leave plus 1.5 days complimentary leave, option to purchase additional annual leave, car leasing scheme, healthcare cash plan, pension plus many more.
Why Hastoe’s different
Are you passionate about data? Do you have an eye for detail? Then you could be the one to complete our Performance and IT Team? Now is a really exciting time to join the Hastoe family as we kick-start 2023 with plenty of interesting projects.
In return, we’ll offer support and training through your journey with us, as well as a great network of colleagues where a friendly face is never far away. As an award winning leading rural housing provider managing 7,500 sustainable, affordable homes, there’s always a new and exciting project happening at Hastoe, while our regular all-staff get togethers will allow you to connect and develop great relationships with your colleagues across the company.
What will you be doing?
Analysing requirements, developing, and maintaining reports, visualisations and dashboards in line with agreed Key Performance Indicator definitions for operational and management performance packs
Managing all regulatory returns for the business
Supporting the Data Governance strategy; working with data owners to develop and maintain key data controls, ensuring these controls are adhered to on a regular basis. Working with the business to ensure data reporting definitions are relevant to the business needs
Working closely with stakeholders to understand business objectives and data requirements
We’re looking for?
To be considered for this role you will have the following:
Previous experience in a Data Analyst or similar role, with proven experience ideally using Power BI
Strong T-Sql querying skills
Excellent attention to detail
Strong problem solving and critical thinking skills with the ability to solve issues utilising data
Excellent interpersonal, communication and relationship building skills
The ability to adapt and organise your workload to accommodate deadlines
If you have previous experience in using Housing Management systems then this is a bonus but it’s not essential to the role. You’ll receive full training on our in house systems when you join.
What you’ll get from us:
Training opportunities to develop your skills
A team of supportive colleagues
The opportunity to make your mark on our performance reporting
A personal note from hiring manager:
“Working in the Performance & IT Team at Hastoe is working at the center of our business. You will communicate and work with all our friendly and passionate employees. The Team is supportive and approachable, and we can’t wait to welcome our new Business Intelligence Analyst into the team”.
Application
Please send your CV and supporting statement to recruitment@hastoe.com by 5pm on Sunday 26 February 2023.
We will review CVs as they come in and carry out interviews throughout the recruitment process. We reserve the right to close this vacancy early should we find a suitable candidate so to avoid missing out, don’t delay in applying for this exciting new role.
Please note, CVs sent without a supporting statement will not be considered.
Your supporting statement should include:
Your motivations for applying for the role
How you meet the person specification
What attracts you to work for a Housing Association / what you enjoy about currently working for a Housing Association
If you’d like more information about the role or have any questions about the application process, please contact the HR Team at recruitment@hastoe.com or call 0208 973 0435.
This post is subject to background checks.
Feb 07, 2023
Full time
Salary: £35,406 - £39,340
Hours: 35 per week
Location: Hybrid – Home-based / Hampton Wick, KT1
Contract: Permanent
Benefits: 25 days annual leave plus 1.5 days complimentary leave, option to purchase additional annual leave, car leasing scheme, healthcare cash plan, pension plus many more.
Why Hastoe’s different
Are you passionate about data? Do you have an eye for detail? Then you could be the one to complete our Performance and IT Team? Now is a really exciting time to join the Hastoe family as we kick-start 2023 with plenty of interesting projects.
In return, we’ll offer support and training through your journey with us, as well as a great network of colleagues where a friendly face is never far away. As an award winning leading rural housing provider managing 7,500 sustainable, affordable homes, there’s always a new and exciting project happening at Hastoe, while our regular all-staff get togethers will allow you to connect and develop great relationships with your colleagues across the company.
What will you be doing?
Analysing requirements, developing, and maintaining reports, visualisations and dashboards in line with agreed Key Performance Indicator definitions for operational and management performance packs
Managing all regulatory returns for the business
Supporting the Data Governance strategy; working with data owners to develop and maintain key data controls, ensuring these controls are adhered to on a regular basis. Working with the business to ensure data reporting definitions are relevant to the business needs
Working closely with stakeholders to understand business objectives and data requirements
We’re looking for?
To be considered for this role you will have the following:
Previous experience in a Data Analyst or similar role, with proven experience ideally using Power BI
Strong T-Sql querying skills
Excellent attention to detail
Strong problem solving and critical thinking skills with the ability to solve issues utilising data
Excellent interpersonal, communication and relationship building skills
The ability to adapt and organise your workload to accommodate deadlines
If you have previous experience in using Housing Management systems then this is a bonus but it’s not essential to the role. You’ll receive full training on our in house systems when you join.
What you’ll get from us:
Training opportunities to develop your skills
A team of supportive colleagues
The opportunity to make your mark on our performance reporting
A personal note from hiring manager:
“Working in the Performance & IT Team at Hastoe is working at the center of our business. You will communicate and work with all our friendly and passionate employees. The Team is supportive and approachable, and we can’t wait to welcome our new Business Intelligence Analyst into the team”.
Application
Please send your CV and supporting statement to recruitment@hastoe.com by 5pm on Sunday 26 February 2023.
We will review CVs as they come in and carry out interviews throughout the recruitment process. We reserve the right to close this vacancy early should we find a suitable candidate so to avoid missing out, don’t delay in applying for this exciting new role.
Please note, CVs sent without a supporting statement will not be considered.
Your supporting statement should include:
Your motivations for applying for the role
How you meet the person specification
What attracts you to work for a Housing Association / what you enjoy about currently working for a Housing Association
If you’d like more information about the role or have any questions about the application process, please contact the HR Team at recruitment@hastoe.com or call 0208 973 0435.
This post is subject to background checks.
For over 50 years we have been helping its clients deliver better business financing. Today, our products and services are used by over 120 banks and finance providers worldwide. Our flexible end-to-end platform offers them everything they need to provide an extensive range of financing products, smoothly and securely. From institutional lenders to SME specialists, our software gives our clients the agility to create new and innovative finance products that help their customers thrive. Headquartered in London, and with regional offices in California and Singapore, Lendscape employs over 200 people around the world. We continue to grow and evolve, building on our heritage while keeping pace with the changing demands of the financial software sector. About the role and our Engineering team Joining our team is an exciting opportunity to be apart of a growing bunch. As a member of a team that is spread across various parts of the world, you will gain exposure to diverse cultures and perspectives. Being a part of Lendscape while we are venturing into new countries puts you at the forefront of expansion! Our Software Engineering team is our biggest function, with 80 colleagues spread across 9 squads they play a key role ensuring we continue to be leaders in our field. We have some exciting new developments and are committed to introducing 3 additional teams to take us to over 100 colleagues in Engineering. You will be responsible for both manual and automated testing, using analytical and technical skills to have a direct impact of the quality of the software we create and deliver. How you will make a difference The Quality Lead will be responsible for leading and managing the quality assurance function within the Engineering department. The primary focus of the role is to ensure the delivery of high-quality software products through the implementation and continuous improvement of quality processes and methodologies. You are responsible for Developing and executing a comprehensive quality strategy aligned with organisational goals. Leading and mentoring a team of quality assurance professionals. Collaborating with cross-functional teams to integrate quality practices throughout the software development lifecycle. Defining, implementing and continuously monitoring quality standards, procedures, and best practices with emphasis on rigour across the three. Establishing and monitoring key performance indicators (KPIs) to measure and improve software quality. Conducting regular audits and assessments to identify areas for improvement. Overseeing the creation and execution of test plans, test cases, and test scripts. Staying abreast of industry trends and advancements in quality assurance and software testing. Driving continuous improvement initiatives to enhance overall software development efficiency and quality. Technical requirements In-depth understanding of quality assurance methodologies such as Agile, Scrum, and DevOps. Experience in implementing and managing QA processes throughout the software development lifecycle. Proficiency in using testing tools and frameworks for both manual and automated testing. Knowledge of automation tools such as Cypress, Selenium, JUnit, TestNG, or equivalent. Very strong expertise in test automation, including the ability to design, develop, and maintain automated test scripts. Competency in at least one programming language (e.g., Java, Python, C#) to facilitate automated testing and scripting. Experience with bug tracking and project management tools (e.g., Jira, Bugzilla) to manage and prioritize quality issues. Proficient in version control systems (e.g., Git) to ensure proper code management and collaboration within development teams. Understanding of performance testing concepts and tools (e.g., Apache JMeter, LoadRunner) to assess software scalability and performance. Knowledge of security testing practices and tools to identify and mitigate potential vulnerabilities in software applications. Familiarity with cloud platforms (e.g., AWS, Azure, GCP) and their testing capabilities. Experience in testing mobile applications on various platforms (iOS, Android) and devices. Understanding of data management principles and proficiency in SQL for database testing. Skills and experience Proven experience in a leadership role within quality assurance or software testing. In-depth knowledge of quality assurance methodologies, tools, and best practices. Strong understanding of the software development lifecycle. Excellent analytical and problem-solving skills. Exceptional communication and interpersonal skills. Ability to influence and collaborate with cross-functional teams. Knowledge of continuous integration and continuous delivery (CI/CD) practices. Bachelor's/Master's degree in Computer Science, Software Engineering, or related field. Minimum of five years of experience in quality assurance/testing roles. Experience in a leadership or managerial position advantageous. What's in it for you Private medical care and cash plan Flexible working hours Continuous training Cycle scheme and sponsored gym Learning and development Wellness and mindfulness perks Colleague volunteering Life assurance Work alongside a team developing and delivering innovative technology that creates huge value for a variety of local and international clients Our culture We are very proud of our culture and our way of working. Below are our shared values and behaviours that make up our work environment and our day-to-day experience at Lendscape. Achieve great things, together: We are supportive and empathetic, always available to lend a hand when needed. Go above and beyond for customers: We are customer centric and give 100% to deliver exceptional outcomes. Everyone is willing to go the extra mile to solve the customer's biggest challenges and help them get ahead. Embrace every opportunity: We're inspired by opportunities to sustainably grow ourselves. Lendscape and our customers. Rise to the challenge: We are self-motivated, empowered with flexibility and autonomy to work in our best way. What to expect We appreciate you taking the time to apply to this role with us, and we are committed to making your journey with us as positive as possible. Interviews are a team effort and we're keen to address any queries you may have and to determine if you equally feel if we are the right choice for your career. Should your application be selected for an interview the process will be an initial conversation with our Talent Partner Safa Mohamoud. During this conversation we will explore your background, a broad overview of your skillset and what drives you. This will be followed by a conversation with our Head of Engineering, Jon Jenkins to dive deeper into your experience and equally for you to ask in depth questions about the role. You will also have the opportunity to meet with some of the members of the Engineering team to understand our ways of working a bit better. Lendscape is for everyone Lendscape is passionate about ensuring that we remain a top performing business and a fantastic place to work - a place where everyone is comfortable to work. We're a business that values equal opportunities for all and we celebrate the unique and diverse backgrounds and experiences of each individual. Interested but not sure you tick every box? We recognize that skills and experience can be gained in various ways, and we encourage you to apply for a role at our company, even if you feel your background might not perfectly align with the position. We look forward to connecting with you.
Apr 19, 2024
Full time
For over 50 years we have been helping its clients deliver better business financing. Today, our products and services are used by over 120 banks and finance providers worldwide. Our flexible end-to-end platform offers them everything they need to provide an extensive range of financing products, smoothly and securely. From institutional lenders to SME specialists, our software gives our clients the agility to create new and innovative finance products that help their customers thrive. Headquartered in London, and with regional offices in California and Singapore, Lendscape employs over 200 people around the world. We continue to grow and evolve, building on our heritage while keeping pace with the changing demands of the financial software sector. About the role and our Engineering team Joining our team is an exciting opportunity to be apart of a growing bunch. As a member of a team that is spread across various parts of the world, you will gain exposure to diverse cultures and perspectives. Being a part of Lendscape while we are venturing into new countries puts you at the forefront of expansion! Our Software Engineering team is our biggest function, with 80 colleagues spread across 9 squads they play a key role ensuring we continue to be leaders in our field. We have some exciting new developments and are committed to introducing 3 additional teams to take us to over 100 colleagues in Engineering. You will be responsible for both manual and automated testing, using analytical and technical skills to have a direct impact of the quality of the software we create and deliver. How you will make a difference The Quality Lead will be responsible for leading and managing the quality assurance function within the Engineering department. The primary focus of the role is to ensure the delivery of high-quality software products through the implementation and continuous improvement of quality processes and methodologies. You are responsible for Developing and executing a comprehensive quality strategy aligned with organisational goals. Leading and mentoring a team of quality assurance professionals. Collaborating with cross-functional teams to integrate quality practices throughout the software development lifecycle. Defining, implementing and continuously monitoring quality standards, procedures, and best practices with emphasis on rigour across the three. Establishing and monitoring key performance indicators (KPIs) to measure and improve software quality. Conducting regular audits and assessments to identify areas for improvement. Overseeing the creation and execution of test plans, test cases, and test scripts. Staying abreast of industry trends and advancements in quality assurance and software testing. Driving continuous improvement initiatives to enhance overall software development efficiency and quality. Technical requirements In-depth understanding of quality assurance methodologies such as Agile, Scrum, and DevOps. Experience in implementing and managing QA processes throughout the software development lifecycle. Proficiency in using testing tools and frameworks for both manual and automated testing. Knowledge of automation tools such as Cypress, Selenium, JUnit, TestNG, or equivalent. Very strong expertise in test automation, including the ability to design, develop, and maintain automated test scripts. Competency in at least one programming language (e.g., Java, Python, C#) to facilitate automated testing and scripting. Experience with bug tracking and project management tools (e.g., Jira, Bugzilla) to manage and prioritize quality issues. Proficient in version control systems (e.g., Git) to ensure proper code management and collaboration within development teams. Understanding of performance testing concepts and tools (e.g., Apache JMeter, LoadRunner) to assess software scalability and performance. Knowledge of security testing practices and tools to identify and mitigate potential vulnerabilities in software applications. Familiarity with cloud platforms (e.g., AWS, Azure, GCP) and their testing capabilities. Experience in testing mobile applications on various platforms (iOS, Android) and devices. Understanding of data management principles and proficiency in SQL for database testing. Skills and experience Proven experience in a leadership role within quality assurance or software testing. In-depth knowledge of quality assurance methodologies, tools, and best practices. Strong understanding of the software development lifecycle. Excellent analytical and problem-solving skills. Exceptional communication and interpersonal skills. Ability to influence and collaborate with cross-functional teams. Knowledge of continuous integration and continuous delivery (CI/CD) practices. Bachelor's/Master's degree in Computer Science, Software Engineering, or related field. Minimum of five years of experience in quality assurance/testing roles. Experience in a leadership or managerial position advantageous. What's in it for you Private medical care and cash plan Flexible working hours Continuous training Cycle scheme and sponsored gym Learning and development Wellness and mindfulness perks Colleague volunteering Life assurance Work alongside a team developing and delivering innovative technology that creates huge value for a variety of local and international clients Our culture We are very proud of our culture and our way of working. Below are our shared values and behaviours that make up our work environment and our day-to-day experience at Lendscape. Achieve great things, together: We are supportive and empathetic, always available to lend a hand when needed. Go above and beyond for customers: We are customer centric and give 100% to deliver exceptional outcomes. Everyone is willing to go the extra mile to solve the customer's biggest challenges and help them get ahead. Embrace every opportunity: We're inspired by opportunities to sustainably grow ourselves. Lendscape and our customers. Rise to the challenge: We are self-motivated, empowered with flexibility and autonomy to work in our best way. What to expect We appreciate you taking the time to apply to this role with us, and we are committed to making your journey with us as positive as possible. Interviews are a team effort and we're keen to address any queries you may have and to determine if you equally feel if we are the right choice for your career. Should your application be selected for an interview the process will be an initial conversation with our Talent Partner Safa Mohamoud. During this conversation we will explore your background, a broad overview of your skillset and what drives you. This will be followed by a conversation with our Head of Engineering, Jon Jenkins to dive deeper into your experience and equally for you to ask in depth questions about the role. You will also have the opportunity to meet with some of the members of the Engineering team to understand our ways of working a bit better. Lendscape is for everyone Lendscape is passionate about ensuring that we remain a top performing business and a fantastic place to work - a place where everyone is comfortable to work. We're a business that values equal opportunities for all and we celebrate the unique and diverse backgrounds and experiences of each individual. Interested but not sure you tick every box? We recognize that skills and experience can be gained in various ways, and we encourage you to apply for a role at our company, even if you feel your background might not perfectly align with the position. We look forward to connecting with you.
Strategic Communications Manager (Campaigns) £28,200.50 (£56,401 FTE) per annum Part time, 17.5 hours per week Permanent contract London based contract with the option of hybrid working in the office and from home . Too many people miss out on the essential rehabilitation they need after major events like strokes and heart attacks or to manage a condition such as arthritis and chronic obstructive pulmonary disease. You might be one of those people. One in four people in the UK now live with a long-term health condition, so the chances are you at least know someone whose quality of life could be improved through better care outside of hospital. We are working tirelessly to deliver change - and now we need your help to make it happen. About the role: In this role, you will plan and manage the coordination, delivery, quality control and evaluation of assigned communication campaigns (initially focusing on our workforce workstream) and other communications projects as required. You will advise directors, assistant directors and workstream leads on how communications can help achieve their strategic goals. Additionally, you will work closely with comms and policy colleagues in-house to deliver plans. Please review the job description below for full details. About you: We're seeking a talented Strategic Communications Manager to work in a high profile area. You need to be a problem-solver, able to create a plan with tactics to target different audiences and political influencers. You also need to be creative and capable of writing and producing high quality content. You should have an excitement for communicating using digital platforms, but have a sound grounding across other disciplines to work with our talented teams throughout the organisation. With extensive experience of successfully managing a significant health or social care campaign or similar type of experience, you will have in-depth knowledge of how to use digital and non-digital campaigns to influence behaviour and effect policy changes. You will be able to work collaboratively across the organisation, offering support to colleagues and the accountable Assistant Director to enable them to use qualitative and quantitative data to gain insight into the audience. Finally, you will have the courage to take risks, follow through on what you say you will deliver, be open to learning and looking for an organisation with a culture where all of that is encouraged. Click via the "Apply on website" button below to view a copy of the job description and person specification. Want to find out more? We will be holding an open webinar on Friday 19 April at 12:00pm, where we hope you can join us to hear more about the role, and to enable you to ask any questions. Please email Tina Suttle-Smith to request a link to join. Please note, you do not need to attend the webinar to apply for this position. For an informal discussion about the role with Sara Hazzard, Assistant Director Strategic Communications and Co-Chair Community Rehabilitation Alliance, please contact Tina Suttle-Smith on . Why work for the CSP? The CSP is the professional, educational and trade union body for the UK's 65,000 chartered physiotherapists, physiotherapy students and support workers; and one of the largest representative bodies in healthcare. At the CSP, our goal is to create a culture characterised by innovation, respect, encouragement, passion and teamwork. We all strive for continuous improvement and to be the best at everything we do. We aspire to work in a way that embodies our values of learning, courage, inclusive and integrity. Our shared values are part of our organisational DNA, reflecting the expectations we have of ourselves and others. They guide what we do and how we do it, to have the greatest impact for our members. Please click here for further information. We offer an excellent benefits package, including 27 days' annual leave plus bank holidays (pro rata), Christmas office closure between 25 December to 01 January and generous pension scheme with 12% employer contribution. The CSP operates hybrid working where employees can work between their home and the office. Through discussions with line managers, the CSP encourages employees to decide how, when and where they work best in a way that balances the needs of the CSP, the team and themselves. Employees are still expected to attend the office for in person meetings when required for their role and the organisation. Homeworking is subject to meeting homeworking assessment requirements, which includes a minimum broadband speed of 18Mbps and a dedicated space to work from. To enable our employees to balance their individual, family and work-life, we would be happy to discuss flexible working arrangements with shortlisted candidates (subject to business needs). To apply for the role please click on the 'Apply on website" tab below and complete the online application form. CVs will not be accepted. Closing date: 10am, Thursday 25 April 2024 Interview date: 08 May 2024 (In person at the CSP London office). If you require any adjustments during the application stage, please email the Human Resources team at . The CSP is committed to equity of opportunity, and we aim to provide a working and learning environment which is free from discrimination. We are taking appropriate steps to create a workforce that reflects the diverse society we work and live in and therefore positively encourage candidates from all sections of the community to apply. To see our Equity, Diversity and Belonging strategy please click here . NO AGENCIES
Apr 19, 2024
Full time
Strategic Communications Manager (Campaigns) £28,200.50 (£56,401 FTE) per annum Part time, 17.5 hours per week Permanent contract London based contract with the option of hybrid working in the office and from home . Too many people miss out on the essential rehabilitation they need after major events like strokes and heart attacks or to manage a condition such as arthritis and chronic obstructive pulmonary disease. You might be one of those people. One in four people in the UK now live with a long-term health condition, so the chances are you at least know someone whose quality of life could be improved through better care outside of hospital. We are working tirelessly to deliver change - and now we need your help to make it happen. About the role: In this role, you will plan and manage the coordination, delivery, quality control and evaluation of assigned communication campaigns (initially focusing on our workforce workstream) and other communications projects as required. You will advise directors, assistant directors and workstream leads on how communications can help achieve their strategic goals. Additionally, you will work closely with comms and policy colleagues in-house to deliver plans. Please review the job description below for full details. About you: We're seeking a talented Strategic Communications Manager to work in a high profile area. You need to be a problem-solver, able to create a plan with tactics to target different audiences and political influencers. You also need to be creative and capable of writing and producing high quality content. You should have an excitement for communicating using digital platforms, but have a sound grounding across other disciplines to work with our talented teams throughout the organisation. With extensive experience of successfully managing a significant health or social care campaign or similar type of experience, you will have in-depth knowledge of how to use digital and non-digital campaigns to influence behaviour and effect policy changes. You will be able to work collaboratively across the organisation, offering support to colleagues and the accountable Assistant Director to enable them to use qualitative and quantitative data to gain insight into the audience. Finally, you will have the courage to take risks, follow through on what you say you will deliver, be open to learning and looking for an organisation with a culture where all of that is encouraged. Click via the "Apply on website" button below to view a copy of the job description and person specification. Want to find out more? We will be holding an open webinar on Friday 19 April at 12:00pm, where we hope you can join us to hear more about the role, and to enable you to ask any questions. Please email Tina Suttle-Smith to request a link to join. Please note, you do not need to attend the webinar to apply for this position. For an informal discussion about the role with Sara Hazzard, Assistant Director Strategic Communications and Co-Chair Community Rehabilitation Alliance, please contact Tina Suttle-Smith on . Why work for the CSP? The CSP is the professional, educational and trade union body for the UK's 65,000 chartered physiotherapists, physiotherapy students and support workers; and one of the largest representative bodies in healthcare. At the CSP, our goal is to create a culture characterised by innovation, respect, encouragement, passion and teamwork. We all strive for continuous improvement and to be the best at everything we do. We aspire to work in a way that embodies our values of learning, courage, inclusive and integrity. Our shared values are part of our organisational DNA, reflecting the expectations we have of ourselves and others. They guide what we do and how we do it, to have the greatest impact for our members. Please click here for further information. We offer an excellent benefits package, including 27 days' annual leave plus bank holidays (pro rata), Christmas office closure between 25 December to 01 January and generous pension scheme with 12% employer contribution. The CSP operates hybrid working where employees can work between their home and the office. Through discussions with line managers, the CSP encourages employees to decide how, when and where they work best in a way that balances the needs of the CSP, the team and themselves. Employees are still expected to attend the office for in person meetings when required for their role and the organisation. Homeworking is subject to meeting homeworking assessment requirements, which includes a minimum broadband speed of 18Mbps and a dedicated space to work from. To enable our employees to balance their individual, family and work-life, we would be happy to discuss flexible working arrangements with shortlisted candidates (subject to business needs). To apply for the role please click on the 'Apply on website" tab below and complete the online application form. CVs will not be accepted. Closing date: 10am, Thursday 25 April 2024 Interview date: 08 May 2024 (In person at the CSP London office). If you require any adjustments during the application stage, please email the Human Resources team at . The CSP is committed to equity of opportunity, and we aim to provide a working and learning environment which is free from discrimination. We are taking appropriate steps to create a workforce that reflects the diverse society we work and live in and therefore positively encourage candidates from all sections of the community to apply. To see our Equity, Diversity and Belonging strategy please click here . NO AGENCIES
Strategic Communications Manager (Campaigns) £56,401 per annum Full time, 35 hours per week Permanent contract London based contract with the option of hybrid working in the office and from home . Too many people miss out on the essential rehabilitation they need after major events like strokes and heart attacks or to manage a condition such as arthritis and chronic obstructive pulmonary disease. You might be one of those people. One in four people in the UK now live with a long-term health condition, so the chances are you at least know someone whose quality of life could be improved through better care outside of hospital. We are working tirelessly to deliver change - and now we need your help to make it happen. About the role: In this role, you will plan and manage the coordination, delivery, quality control and evaluation of assigned communication campaigns (initially focusing on our rehabilitation and exercise workstreams) and other communications projects as required. You will advise directors, assistant directors and workstream leads on how communications can help achieve their strategic goals. Additionally, you will work closely with comms and policy colleagues in-house to deliver plans. Please review the job description below for full details. About you: We're seeking a talented Strategic Communications Manager to work in a high profile area. You need to be a problem-solver, able to create a plan with tactics to target different audiences and political influencers. You also need to be creative and capable of writing and producing high quality content. You should have an excitement for communicating using digital platforms, but have a sound grounding across other disciplines to work with our talented teams throughout the organisation. With extensive experience of successfully managing a significant health or social care campaign or similar type of experience, you will have in-depth knowledge of how to use digital and non-digital campaigns to influence behaviour and effect policy changes. You will be able to work collaboratively across the organisation, offering support to colleagues and the accountable Assistant Director to enable them to use qualitative and quantitative data to gain insight into the audience. Finally, you will have the courage to take risks, follow through on what you say you will deliver, be open to learning and looking for an organisation with a culture where all of that is encouraged. Click below to view a copy of the job description and person specification. Want to find out more? We will be holding an open webinar on Friday 19 April at 12:00pm, where we hope you can join us to hear more about the role, and to enable you to ask any questions. Please email Tina Suttle-Smith to request a link to join. Please note, you do not need to attend the webinar to apply for this position. For an informal discussion about the role with Sara Hazzard, Assistant Director Strategic Communications and Co-Chair Community Rehabilitation Alliance, please contact Tina Suttle-Smith on . Why work for the CSP? The CSP is the professional, educational and trade union body for the UK's 65,000 chartered physiotherapists, physiotherapy students and support workers; and one of the largest representative bodies in healthcare. At the CSP, our goal is to create a culture characterised by innovation, respect, encouragement, passion and teamwork. We all strive for continuous improvement and to be the best at everything we do. We aspire to work in a way that embodies our values of learning, courage, inclusive and integrity. Our shared values are part of our organisational DNA, reflecting the expectations we have of ourselves and others. They guide what we do and how we do it, to have the greatest impact for our members. Please click here for further information. We offer an excellent benefits package, including 27 days' annual leave plus bank holidays, Christmas office closure between 25 December to 01 January and generous pension scheme with 12% employer contribution. The CSP operates hybrid working where employees can work between their home and the office. Through discussions with line managers, the CSP encourages employees to decide how, when and where they work best in a way that balances the needs of the CSP, the team and themselves. Employees are still expected to attend the office for in person meetings when required for their role and the organisation. Homeworking is subject to meeting homeworking assessment requirements, which includes a minimum broadband speed of 18Mbps and a dedicated space to work from. To enable our employees to balance their individual, family and work-life, we would be happy to discuss flexible working arrangements with shortlisted candidates (subject to business needs). To apply for the role please click on the 'Apply on website' tab below and complete the online application form. CVs will not be accepted. Closing date: 10am, Thursday 25 April 2024 Interview date: 09 May 2024 (In person at the CSP London office) If you require any adjustments during the application stage, please email the Human Resources team at . The CSP is committed to equity of opportunity, and we aim to provide a working and learning environment which is free from discrimination. We are taking appropriate steps to create a workforce that reflects the diverse society we work and live in and therefore positively encourage candidates from all sections of the community to apply. To see our Equity, Diversity and Belonging strategy please click here . NO AGENCIES
Apr 19, 2024
Full time
Strategic Communications Manager (Campaigns) £56,401 per annum Full time, 35 hours per week Permanent contract London based contract with the option of hybrid working in the office and from home . Too many people miss out on the essential rehabilitation they need after major events like strokes and heart attacks or to manage a condition such as arthritis and chronic obstructive pulmonary disease. You might be one of those people. One in four people in the UK now live with a long-term health condition, so the chances are you at least know someone whose quality of life could be improved through better care outside of hospital. We are working tirelessly to deliver change - and now we need your help to make it happen. About the role: In this role, you will plan and manage the coordination, delivery, quality control and evaluation of assigned communication campaigns (initially focusing on our rehabilitation and exercise workstreams) and other communications projects as required. You will advise directors, assistant directors and workstream leads on how communications can help achieve their strategic goals. Additionally, you will work closely with comms and policy colleagues in-house to deliver plans. Please review the job description below for full details. About you: We're seeking a talented Strategic Communications Manager to work in a high profile area. You need to be a problem-solver, able to create a plan with tactics to target different audiences and political influencers. You also need to be creative and capable of writing and producing high quality content. You should have an excitement for communicating using digital platforms, but have a sound grounding across other disciplines to work with our talented teams throughout the organisation. With extensive experience of successfully managing a significant health or social care campaign or similar type of experience, you will have in-depth knowledge of how to use digital and non-digital campaigns to influence behaviour and effect policy changes. You will be able to work collaboratively across the organisation, offering support to colleagues and the accountable Assistant Director to enable them to use qualitative and quantitative data to gain insight into the audience. Finally, you will have the courage to take risks, follow through on what you say you will deliver, be open to learning and looking for an organisation with a culture where all of that is encouraged. Click below to view a copy of the job description and person specification. Want to find out more? We will be holding an open webinar on Friday 19 April at 12:00pm, where we hope you can join us to hear more about the role, and to enable you to ask any questions. Please email Tina Suttle-Smith to request a link to join. Please note, you do not need to attend the webinar to apply for this position. For an informal discussion about the role with Sara Hazzard, Assistant Director Strategic Communications and Co-Chair Community Rehabilitation Alliance, please contact Tina Suttle-Smith on . Why work for the CSP? The CSP is the professional, educational and trade union body for the UK's 65,000 chartered physiotherapists, physiotherapy students and support workers; and one of the largest representative bodies in healthcare. At the CSP, our goal is to create a culture characterised by innovation, respect, encouragement, passion and teamwork. We all strive for continuous improvement and to be the best at everything we do. We aspire to work in a way that embodies our values of learning, courage, inclusive and integrity. Our shared values are part of our organisational DNA, reflecting the expectations we have of ourselves and others. They guide what we do and how we do it, to have the greatest impact for our members. Please click here for further information. We offer an excellent benefits package, including 27 days' annual leave plus bank holidays, Christmas office closure between 25 December to 01 January and generous pension scheme with 12% employer contribution. The CSP operates hybrid working where employees can work between their home and the office. Through discussions with line managers, the CSP encourages employees to decide how, when and where they work best in a way that balances the needs of the CSP, the team and themselves. Employees are still expected to attend the office for in person meetings when required for their role and the organisation. Homeworking is subject to meeting homeworking assessment requirements, which includes a minimum broadband speed of 18Mbps and a dedicated space to work from. To enable our employees to balance their individual, family and work-life, we would be happy to discuss flexible working arrangements with shortlisted candidates (subject to business needs). To apply for the role please click on the 'Apply on website' tab below and complete the online application form. CVs will not be accepted. Closing date: 10am, Thursday 25 April 2024 Interview date: 09 May 2024 (In person at the CSP London office) If you require any adjustments during the application stage, please email the Human Resources team at . The CSP is committed to equity of opportunity, and we aim to provide a working and learning environment which is free from discrimination. We are taking appropriate steps to create a workforce that reflects the diverse society we work and live in and therefore positively encourage candidates from all sections of the community to apply. To see our Equity, Diversity and Belonging strategy please click here . NO AGENCIES
Sustainability Manager Fully Remote - 50,000- 80,000 + Excellent Benefits Company: Our client is a leading IT Integration & Services business, known for its innovative solutions and commitment to sustainability. With a strong reputation in the industry, they are dedicated to driving positive environmental impact through their operations and services. Position Overview: They are seeking a dynamic and experienced Sustainability Manager to lead the development and implementation of our it's sustainability strategy. The successful candidate will be responsible for comprehensive reporting, including ESG (Environmental, Social, and Governance) metrics, Scope 1, 2 & 3 emissions, and ensuring compliance with ISO 14001 standards. Key Responsibilities: Develop and implement a robust sustainability strategy aligned with the company's objectives and industry best practices. Lead comprehensive reporting initiatives, including ESG metrics, carbon emissions (Scope 1, 2 & 3), and other relevant sustainability indicators. Manage compliance with ISO 14001 standards and other relevant environmental regulations. Collaborate with internal teams to identify opportunities for environmental improvements and drive sustainable practices across the organization. Provide guidance and support to internal stakeholders on sustainability-related matters. Stay informed about emerging trends, regulations, and best practices in sustainability and incorporate them into the company's strategy. Requirements: Proven experience in a sustainability-focused role, preferably within the IT Integration or Construction Fit-Out industry. Strong understanding of Scope 1, 2 & 3 emissions and familiarity with Science-Based Targets initiative (SBTi) within a tech company. Demonstrated experience in developing and implementing sustainability strategies and initiatives. Excellent analytical skills and ability to interpret complex sustainability data. Strong project management skills and the ability to lead cross-functional teams. Excellent communication and stakeholder management skills. Relevant qualifications in sustainability, environmental management, or related fields are desirable. Salary: 50,000 - 80,000 per annum, depending on experience, plus attractive benefits. Location: Fully-remote position. Application: If you are passionate about sustainability and possess the necessary skills and experience to excel in this role, we encourage you to apply. Please submit your CV and a cover letter outlining your suitability for the position. Our client is committed to diversity and inclusion and welcomes applications from all qualified individuals regardless of race, gender, disability, or background.
Apr 19, 2024
Full time
Sustainability Manager Fully Remote - 50,000- 80,000 + Excellent Benefits Company: Our client is a leading IT Integration & Services business, known for its innovative solutions and commitment to sustainability. With a strong reputation in the industry, they are dedicated to driving positive environmental impact through their operations and services. Position Overview: They are seeking a dynamic and experienced Sustainability Manager to lead the development and implementation of our it's sustainability strategy. The successful candidate will be responsible for comprehensive reporting, including ESG (Environmental, Social, and Governance) metrics, Scope 1, 2 & 3 emissions, and ensuring compliance with ISO 14001 standards. Key Responsibilities: Develop and implement a robust sustainability strategy aligned with the company's objectives and industry best practices. Lead comprehensive reporting initiatives, including ESG metrics, carbon emissions (Scope 1, 2 & 3), and other relevant sustainability indicators. Manage compliance with ISO 14001 standards and other relevant environmental regulations. Collaborate with internal teams to identify opportunities for environmental improvements and drive sustainable practices across the organization. Provide guidance and support to internal stakeholders on sustainability-related matters. Stay informed about emerging trends, regulations, and best practices in sustainability and incorporate them into the company's strategy. Requirements: Proven experience in a sustainability-focused role, preferably within the IT Integration or Construction Fit-Out industry. Strong understanding of Scope 1, 2 & 3 emissions and familiarity with Science-Based Targets initiative (SBTi) within a tech company. Demonstrated experience in developing and implementing sustainability strategies and initiatives. Excellent analytical skills and ability to interpret complex sustainability data. Strong project management skills and the ability to lead cross-functional teams. Excellent communication and stakeholder management skills. Relevant qualifications in sustainability, environmental management, or related fields are desirable. Salary: 50,000 - 80,000 per annum, depending on experience, plus attractive benefits. Location: Fully-remote position. Application: If you are passionate about sustainability and possess the necessary skills and experience to excel in this role, we encourage you to apply. Please submit your CV and a cover letter outlining your suitability for the position. Our client is committed to diversity and inclusion and welcomes applications from all qualified individuals regardless of race, gender, disability, or background.
Information Security Officer £65,000 Emersons Green, Bristol We are excited to be recruiting an Information Security Officer to be based in our Bristol office. This is a newly created position as part of our continued investment in technology and provides the opportunity to grow and lead the information security capability, for Ian Willaims. This will enable us to continue to innovate within our sector and support our mission to provide high quality services to our customers and improve the communities in which we operate. Autonomy, the buy in from board level to evolve the information security capability and the investment in a modern tech stack and are all reasons to join Ian Williams. The Information Security Officer will be responsible for: Working with the IT manager to define and implement an Information Security strategy and Information Security Management System. Work closely with the Ian Williams Cyber Security Operations Centre (CSOC) to review the current cyber security posture and prioritise areas for improvement. Proactively managing and developing Ian Williams ongoing annual adherence to current Cyber Essentials standards and annual audit and accreditation Management of ongoing penetration testing and vulnerability checks, taking ownership of the programme of work to resolve any weakness identified Development and implementation of a Data Loss Prevention strategy, working closely with key stakeholders to drive adoption and compliance within the wider business. Enforcing suitable and relevant information security policies, ensuring that these are compliant with the Data Protection Act 2018 and other legislation and regulations related to information security. Building and implementing an information security awareness training programme and providing ongoing evaluation of that. Providing stakeholder support to technology projects, to advise on security considerations Providing regular reporting on key management information and progress reports What will you bring as an Information Security Officer? A team player, with a strong work ethic who strives to provide the best level of customer satisfaction. A strong technical aptitude and in-depth knowledge of information security. Attention to detail with a logical approach to problems and projects, drawing relevant information from all parties and solving problems efficiently. Working in a structured manner with excellent organisational skills, prioritising own workload and meeting agreed timescales. The ability to communicates and document complex technical concepts clearly to a non-technical audience. A self-motivated individual, demonstrating a "cando" attitude. Clearly identifying opportunities for improvement in information security and IT process. The ability to build strong relationships with peers and key stakeholders. Treating information relating to Ian William's and its employees in confidence and in line with Data Protection legislation. Benefits: Be part of our company profit share scheme. Let us help you prepare for your future with an employer pension contribution. 23 days annual leave, (25 days after 5 years) buy up to 5 days or sell up to 3 days per year. Life Insurance. Enhanced maternity/ paternity pay. We want our employees to have a well-balanced work/ life balance, therefore flexible working patterns would be considered. Access to an employee assistance programme to support employee's health and wellbeing. Annual pay reviews. Training and development opportunities. Trade discounts from our preferred suppliers for you and your friends and family. Specsavers vouchers. About Ian Williams Limited Ian Williams are one of the UK's largest privately owned property services companies, at the forefront of delivering innovative planned and responsive maintenance services to homes and buildings. We are on an ambitious, exciting and sustainable growth journey, already supported by a record level secured orderbook. 80% of our work takes place in the social housing and public sectors- empowering our teams to apply their skills for technology for good. IT at Ian Williams We recently launched a new IT Vision and 5-year Strategy focussed on digital and technology transformation. Our vision is to enable secure and consistent growth through trusted business partnerships, value-add digitisation, optimisation, and delighting customers. Discover more from our website, LinkedIn, Indeed and Glassdoor pages. Ian Williams is committed to creating a diverse environment and is proud to be an equal opportunity employer. Diversity is more than a commitment at Ian Williams-it is the foundation of what we do. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity and all other characteristics that make us different. We reserve the right to shortlist prior to the closing date based on application volumes. Ian Williams Limited will use applicants' details for recruitment purposes only. For more information please read our Candidate Privacy Notice located on our website.
Apr 18, 2024
Full time
Information Security Officer £65,000 Emersons Green, Bristol We are excited to be recruiting an Information Security Officer to be based in our Bristol office. This is a newly created position as part of our continued investment in technology and provides the opportunity to grow and lead the information security capability, for Ian Willaims. This will enable us to continue to innovate within our sector and support our mission to provide high quality services to our customers and improve the communities in which we operate. Autonomy, the buy in from board level to evolve the information security capability and the investment in a modern tech stack and are all reasons to join Ian Williams. The Information Security Officer will be responsible for: Working with the IT manager to define and implement an Information Security strategy and Information Security Management System. Work closely with the Ian Williams Cyber Security Operations Centre (CSOC) to review the current cyber security posture and prioritise areas for improvement. Proactively managing and developing Ian Williams ongoing annual adherence to current Cyber Essentials standards and annual audit and accreditation Management of ongoing penetration testing and vulnerability checks, taking ownership of the programme of work to resolve any weakness identified Development and implementation of a Data Loss Prevention strategy, working closely with key stakeholders to drive adoption and compliance within the wider business. Enforcing suitable and relevant information security policies, ensuring that these are compliant with the Data Protection Act 2018 and other legislation and regulations related to information security. Building and implementing an information security awareness training programme and providing ongoing evaluation of that. Providing stakeholder support to technology projects, to advise on security considerations Providing regular reporting on key management information and progress reports What will you bring as an Information Security Officer? A team player, with a strong work ethic who strives to provide the best level of customer satisfaction. A strong technical aptitude and in-depth knowledge of information security. Attention to detail with a logical approach to problems and projects, drawing relevant information from all parties and solving problems efficiently. Working in a structured manner with excellent organisational skills, prioritising own workload and meeting agreed timescales. The ability to communicates and document complex technical concepts clearly to a non-technical audience. A self-motivated individual, demonstrating a "cando" attitude. Clearly identifying opportunities for improvement in information security and IT process. The ability to build strong relationships with peers and key stakeholders. Treating information relating to Ian William's and its employees in confidence and in line with Data Protection legislation. Benefits: Be part of our company profit share scheme. Let us help you prepare for your future with an employer pension contribution. 23 days annual leave, (25 days after 5 years) buy up to 5 days or sell up to 3 days per year. Life Insurance. Enhanced maternity/ paternity pay. We want our employees to have a well-balanced work/ life balance, therefore flexible working patterns would be considered. Access to an employee assistance programme to support employee's health and wellbeing. Annual pay reviews. Training and development opportunities. Trade discounts from our preferred suppliers for you and your friends and family. Specsavers vouchers. About Ian Williams Limited Ian Williams are one of the UK's largest privately owned property services companies, at the forefront of delivering innovative planned and responsive maintenance services to homes and buildings. We are on an ambitious, exciting and sustainable growth journey, already supported by a record level secured orderbook. 80% of our work takes place in the social housing and public sectors- empowering our teams to apply their skills for technology for good. IT at Ian Williams We recently launched a new IT Vision and 5-year Strategy focussed on digital and technology transformation. Our vision is to enable secure and consistent growth through trusted business partnerships, value-add digitisation, optimisation, and delighting customers. Discover more from our website, LinkedIn, Indeed and Glassdoor pages. Ian Williams is committed to creating a diverse environment and is proud to be an equal opportunity employer. Diversity is more than a commitment at Ian Williams-it is the foundation of what we do. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity and all other characteristics that make us different. We reserve the right to shortlist prior to the closing date based on application volumes. Ian Williams Limited will use applicants' details for recruitment purposes only. For more information please read our Candidate Privacy Notice located on our website.
Macildowie Recruitment and Retention
Leicester, Leicestershire
The Role: Tech Lead (Software Engineering Manager) Salary: £90,000 to £95,000 + Bonus + Pension + Benefits About the business: Situated in Leicester and easily commutable from most of the East Midlands and West Midlands, we're on the hunt for an experienced Tech Lead for one of the most exciting and innovative clients we have the pleasure of working with! You'll be leading a team of talented developers and collaborate closely with the Product Manager to develop innovative solutions across a Full Stack range of technology. The Role: As Tech Lead, you will be the guiding force for a team of five developers, overseeing the development and implementation of projects on the businesses modern tech stack. Your leadership will be instrumental in shaping the businesses technology strategy and ensuring project success. Hybrid/Remote Work: 1 day per week office based (can be more if you want though!) Key Responsibilities: Lead and mentor a team of five developers, fostering a collaborative and productive work environment. Partner closely with the Product Manager to plan, coordinate, and oversee development projects. Ensure the effective use of the businesses tech stack, including React, Next.js, Tailwind, Dynamo, Cognito, Lambda, and more, to deliver high-quality software solutions. Guide the team in serverless architecture implementations using SST and AWS CDK. Utilise tools like Datadog, MySQL, and GitHub to streamline development processes and ensure best practices. Drive innovation and stay abreast of emerging technologies and trends. We're Looking For Someone Who: Has a strong background in leading development teams and managing complex projects in a product lead environment. Demonstrates deep technical expertise in the businesses technology stack. Exhibits outstanding leadership skills with the ability to inspire and motivate. Is a strategic thinker with excellent problem-solving abilities. Possesses exceptional communication skills, capable of liaising effectively with both technical and non-technical stakeholders. Qualifications: A degree in Computer Science, Engineering, or a related field, or equivalent experience. Significant experience in a leadership role within a technical environment. A proven track record of successful project delivery using technologies similar to the businesses stack. What is on offer: Salary: £90,000 to £95,000 + Bonus + Excellent benefits Highly flexible working policy 1 day per week in the office A vibrant, supportive, and dynamic work culture with amazing offices Flexible working arrangements to maintain a healthy work-life balance. Applying: If you are a tech enthusiast with a knack for leadership, keen to make a significant impact in a growing company, we want to hear from you. Apply now to kick off the conversations! Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography. Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process. If you would like information on how we will process your data please go to our website (macildowie) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise. Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.
Apr 18, 2024
Full time
The Role: Tech Lead (Software Engineering Manager) Salary: £90,000 to £95,000 + Bonus + Pension + Benefits About the business: Situated in Leicester and easily commutable from most of the East Midlands and West Midlands, we're on the hunt for an experienced Tech Lead for one of the most exciting and innovative clients we have the pleasure of working with! You'll be leading a team of talented developers and collaborate closely with the Product Manager to develop innovative solutions across a Full Stack range of technology. The Role: As Tech Lead, you will be the guiding force for a team of five developers, overseeing the development and implementation of projects on the businesses modern tech stack. Your leadership will be instrumental in shaping the businesses technology strategy and ensuring project success. Hybrid/Remote Work: 1 day per week office based (can be more if you want though!) Key Responsibilities: Lead and mentor a team of five developers, fostering a collaborative and productive work environment. Partner closely with the Product Manager to plan, coordinate, and oversee development projects. Ensure the effective use of the businesses tech stack, including React, Next.js, Tailwind, Dynamo, Cognito, Lambda, and more, to deliver high-quality software solutions. Guide the team in serverless architecture implementations using SST and AWS CDK. Utilise tools like Datadog, MySQL, and GitHub to streamline development processes and ensure best practices. Drive innovation and stay abreast of emerging technologies and trends. We're Looking For Someone Who: Has a strong background in leading development teams and managing complex projects in a product lead environment. Demonstrates deep technical expertise in the businesses technology stack. Exhibits outstanding leadership skills with the ability to inspire and motivate. Is a strategic thinker with excellent problem-solving abilities. Possesses exceptional communication skills, capable of liaising effectively with both technical and non-technical stakeholders. Qualifications: A degree in Computer Science, Engineering, or a related field, or equivalent experience. Significant experience in a leadership role within a technical environment. A proven track record of successful project delivery using technologies similar to the businesses stack. What is on offer: Salary: £90,000 to £95,000 + Bonus + Excellent benefits Highly flexible working policy 1 day per week in the office A vibrant, supportive, and dynamic work culture with amazing offices Flexible working arrangements to maintain a healthy work-life balance. Applying: If you are a tech enthusiast with a knack for leadership, keen to make a significant impact in a growing company, we want to hear from you. Apply now to kick off the conversations! Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography. Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process. If you would like information on how we will process your data please go to our website (macildowie) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise. Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.
Bramwith Consulting HEAD OF PROCUREMENT - TECH/DATA/DIGITAL - LONDON X 2 PW - FINANCIAL REGULATORY BOARD - £90-115K + £5K + BENEFITS An exciting opportunity as Head of Procurement has emerged within the financial services sector, specifically targeting individuals with public sector experience. In this role, you will hold a pivotal position in steering strategic transformation within the organisation, particularly focusing on Technology services. This presents an exciting chance to influence the trajectory of procurement in accordance with their Technology Vision Statement and Strategy amidst a significant period of change As the Head of Procurement for Technology, Data, and Digital (DDaT), you will lead the charge in delivering innovative procurement solutions that align with our strategic objectives. Reporting directly to the Chief Procurement Officer (CPO), you will oversee a team responsible for driving commercial outcomes and ensuring value for money across DDaT categories. Your expertise in futuristic technology, serving as a Subject Matter Expert (SME), will be instrumental in educating and guiding the financial services industry through innovative technologies such as AI Develop and manage a pipeline of procurement projects, prioritizing key initiatives and allocating resources effectively. Establish effective category strategies aligned with organizational priorities, emphasizing stakeholder engagement and benefits tracking. Provide expert advice and guidance on procurement best practices, utilizing market intelligence to optimize outcomes. Lead complex supplier negotiations and contract management activities, ensuring compliance with regulations and risk mitigation. Advocate for change initiatives and foster a culture of continuous improvement within the procurement function This position presents a unique opportunity for individuals with public sector experience to join our Procurement leadership team during a phase of transformation and expansion. You will have the opportunity to lead change initiatives, drive digital enablement, and make a tangible impact on our organization's success. With our commitment to your professional development and a supportive work environment, you will be equipped with the necessary tools and resources to excel. If you are keen to understand more about this role, please reach out to Sophie at Key skills: Procurement, Digital, Technology, Data, Technology, Information Technology Procurement, Senior procurement Management, Procurement Manager, Indirect, Banking, finance, public sector, contract management, commercial, compliance Add your cover letter for supporting information here. Upload a CV Upload your CV to accompany your application for this job. Please tick this box to consent to us using your data. How we use your data is outlined in our privacy policy Fields marked with are required. Upload CV Name Email Upload Would you like us to hold onto your details so that we can keep you up to date with relevant opportunities? Add your cover letter for supporting information here. Upload a CV Upload your CV to accompany your application for this job. Please tick this box to consent to us using your data. How we use your data is outlined in our privacy policy Fields marked with are required. Upload CV Name Email Upload Would you like us to hold onto your details so that we can keep you up to date with relevant opportunities? Add your cover letter for supporting information here. Upload a CV Upload your CV to accompany your application for this job. Please tick this box to consent to us using your data. How we use your data is outlined in our privacy policy Fields marked with are required. Copyright (c) 2019 Bramwith Consulting. All rights Reserved. Functional Functional Always active The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network. Preferences Preferences The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user. Statistics Statistics The technical storage or access that is used exclusively for statistical purposes. The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you. Marketing Marketing The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.
Apr 18, 2024
Full time
Bramwith Consulting HEAD OF PROCUREMENT - TECH/DATA/DIGITAL - LONDON X 2 PW - FINANCIAL REGULATORY BOARD - £90-115K + £5K + BENEFITS An exciting opportunity as Head of Procurement has emerged within the financial services sector, specifically targeting individuals with public sector experience. In this role, you will hold a pivotal position in steering strategic transformation within the organisation, particularly focusing on Technology services. This presents an exciting chance to influence the trajectory of procurement in accordance with their Technology Vision Statement and Strategy amidst a significant period of change As the Head of Procurement for Technology, Data, and Digital (DDaT), you will lead the charge in delivering innovative procurement solutions that align with our strategic objectives. Reporting directly to the Chief Procurement Officer (CPO), you will oversee a team responsible for driving commercial outcomes and ensuring value for money across DDaT categories. Your expertise in futuristic technology, serving as a Subject Matter Expert (SME), will be instrumental in educating and guiding the financial services industry through innovative technologies such as AI Develop and manage a pipeline of procurement projects, prioritizing key initiatives and allocating resources effectively. Establish effective category strategies aligned with organizational priorities, emphasizing stakeholder engagement and benefits tracking. Provide expert advice and guidance on procurement best practices, utilizing market intelligence to optimize outcomes. Lead complex supplier negotiations and contract management activities, ensuring compliance with regulations and risk mitigation. Advocate for change initiatives and foster a culture of continuous improvement within the procurement function This position presents a unique opportunity for individuals with public sector experience to join our Procurement leadership team during a phase of transformation and expansion. You will have the opportunity to lead change initiatives, drive digital enablement, and make a tangible impact on our organization's success. With our commitment to your professional development and a supportive work environment, you will be equipped with the necessary tools and resources to excel. If you are keen to understand more about this role, please reach out to Sophie at Key skills: Procurement, Digital, Technology, Data, Technology, Information Technology Procurement, Senior procurement Management, Procurement Manager, Indirect, Banking, finance, public sector, contract management, commercial, compliance Add your cover letter for supporting information here. Upload a CV Upload your CV to accompany your application for this job. Please tick this box to consent to us using your data. How we use your data is outlined in our privacy policy Fields marked with are required. Upload CV Name Email Upload Would you like us to hold onto your details so that we can keep you up to date with relevant opportunities? Add your cover letter for supporting information here. Upload a CV Upload your CV to accompany your application for this job. Please tick this box to consent to us using your data. How we use your data is outlined in our privacy policy Fields marked with are required. Upload CV Name Email Upload Would you like us to hold onto your details so that we can keep you up to date with relevant opportunities? Add your cover letter for supporting information here. Upload a CV Upload your CV to accompany your application for this job. Please tick this box to consent to us using your data. How we use your data is outlined in our privacy policy Fields marked with are required. Copyright (c) 2019 Bramwith Consulting. All rights Reserved. Functional Functional Always active The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network. Preferences Preferences The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user. Statistics Statistics The technical storage or access that is used exclusively for statistical purposes. The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you. Marketing Marketing The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.
UX Manager Location - Stamford Salary 50k - 55k Full time - Monday - Friday ( Hybrid ) Key Responsibilities Develop and implement a holistic UX strategy aligned with business goals, customer needs, and industry best practices. Define and communicate UX design principles, guidelines, and standards across the organisation. Lead and mentor a team of UX/UI designers and QA specialists. Foster a collaborative and innovative environment that encourages creativity and high-quality design outcomes. Conduct or oversee user research activities to gain insights into user behaviours, preferences, and pain points. Utilise data-driven insights to inform UX design decisions and identify areas for improvement. Create detailed user journey maps and user flows that illustrate the end-to-end user experience. Identify opportunities to enhance user interactions and streamline processes. Oversee the creation of wireframes and interactive prototypes to communicate design concepts and validate user interactions for new front end website updates to platforms. Plan and conduct usability testing sessions to gather user feedback and validate design solutions. Use test results to make data-informed design improvements. Ensure thorough quality assurance testing of front-end implementation and development to guarantee a best in class execution for users. Collaborate with development teams to ensure seamless integration of UX design into the product development lifecycle. Advocate for accessibility best practices and ensure that designs comply with accessibility standards to provide an inclusive experience for all users. Monitor and analyse UX metrics and analytics to measure the effectiveness of design solutions and make data-driven decisions for continuous improvement. Work closely with the digital team to conduct data-driven CRO initiatives. Analyse user behaviour, design persuasive calls-to-action, and implement A/B testing to optimise user journeys and increase conversions. Collaborate with the digital team and developers to implement personalised experiences based on user preferences, behaviour, and demographics. Leverage user research and data insights to deliver more relevant and engaging content to our users. Effectively communicate UX strategies & design concepts. Present findings and recommendations in a clear and compelling manner. Person Specification Qualifications & Experience Proven experience as a UX Manager or in a senior UX design role Strong leadership and people management skills, with a track record of leading and inspiring design teams Proficiency in user-centred design principles, design thinking, and UX methodologies Extensive experience with user research, usability testing, data-driven decision-making, QA & UAT Experience with wireframing and prototyping tools such as Sketch, Adobe XD, Figma, or similar Solid understanding of web and mobile design best practices, as well as the latest trends and technologies in UX Experience with project organisation tools such as Jira, Trello etc Excellent communication and presentation skills, with the ability to articulate design concepts and recommendations to diverse audiences Demonstrated experience in implementing Conversion Rate Optimisation (CRO) strategies, conducting A/B tests, and analysing data to improve digital product performance Understanding of Agile/Scrum methodology User Experience (UX) Manager 4 Expertise in personalisation techniques and the ability to craft personalised user experiences based on user preferences and behaviour Hours 9am to 5pm, Monday to Friday (35 hour contractual working week), but the salary has been structured to take account of the need to occasionally work unsocial hours as required by a global organisation and therefore no additional remuneration will be paid outside of base salary) Benefits Life Assurance 4 times gross annual salary for death in service Healthcare - Private Medical Insurance through BUPA.
Apr 18, 2024
Full time
UX Manager Location - Stamford Salary 50k - 55k Full time - Monday - Friday ( Hybrid ) Key Responsibilities Develop and implement a holistic UX strategy aligned with business goals, customer needs, and industry best practices. Define and communicate UX design principles, guidelines, and standards across the organisation. Lead and mentor a team of UX/UI designers and QA specialists. Foster a collaborative and innovative environment that encourages creativity and high-quality design outcomes. Conduct or oversee user research activities to gain insights into user behaviours, preferences, and pain points. Utilise data-driven insights to inform UX design decisions and identify areas for improvement. Create detailed user journey maps and user flows that illustrate the end-to-end user experience. Identify opportunities to enhance user interactions and streamline processes. Oversee the creation of wireframes and interactive prototypes to communicate design concepts and validate user interactions for new front end website updates to platforms. Plan and conduct usability testing sessions to gather user feedback and validate design solutions. Use test results to make data-informed design improvements. Ensure thorough quality assurance testing of front-end implementation and development to guarantee a best in class execution for users. Collaborate with development teams to ensure seamless integration of UX design into the product development lifecycle. Advocate for accessibility best practices and ensure that designs comply with accessibility standards to provide an inclusive experience for all users. Monitor and analyse UX metrics and analytics to measure the effectiveness of design solutions and make data-driven decisions for continuous improvement. Work closely with the digital team to conduct data-driven CRO initiatives. Analyse user behaviour, design persuasive calls-to-action, and implement A/B testing to optimise user journeys and increase conversions. Collaborate with the digital team and developers to implement personalised experiences based on user preferences, behaviour, and demographics. Leverage user research and data insights to deliver more relevant and engaging content to our users. Effectively communicate UX strategies & design concepts. Present findings and recommendations in a clear and compelling manner. Person Specification Qualifications & Experience Proven experience as a UX Manager or in a senior UX design role Strong leadership and people management skills, with a track record of leading and inspiring design teams Proficiency in user-centred design principles, design thinking, and UX methodologies Extensive experience with user research, usability testing, data-driven decision-making, QA & UAT Experience with wireframing and prototyping tools such as Sketch, Adobe XD, Figma, or similar Solid understanding of web and mobile design best practices, as well as the latest trends and technologies in UX Experience with project organisation tools such as Jira, Trello etc Excellent communication and presentation skills, with the ability to articulate design concepts and recommendations to diverse audiences Demonstrated experience in implementing Conversion Rate Optimisation (CRO) strategies, conducting A/B tests, and analysing data to improve digital product performance Understanding of Agile/Scrum methodology User Experience (UX) Manager 4 Expertise in personalisation techniques and the ability to craft personalised user experiences based on user preferences and behaviour Hours 9am to 5pm, Monday to Friday (35 hour contractual working week), but the salary has been structured to take account of the need to occasionally work unsocial hours as required by a global organisation and therefore no additional remuneration will be paid outside of base salary) Benefits Life Assurance 4 times gross annual salary for death in service Healthcare - Private Medical Insurance through BUPA.
Employee Relations Specialist 12 month FTC - Part-Time Reading OR Glasgow location Hybrid working We have an exciting opportunity for an Employee Relations Specialist to provide professional, commercial and specialist employee relations advice and coaching to our people managers and stakeholders across the broader People team and business to deliver business objectives and operational outcomes. The SME advise ensures our people experiences are aligned to our business strategy, policies, precedents, compliance and legislative requirements. As a result, knowledge of the company's broader People Policies and processes is also required. The Employee Relations Specialist manages a variety of complex and high risk cases including disciplinary, grievance, whistleblowing, sickness absence and capability, performance, appeals, early conciliation and Employment Tribunal claims. The role is responsible for the delivery of consultation for business change projects including restructures/redundancy (individual and collective), TUPE (in and out) and changing terms and conditions. This varied role also manages the delivery of ER related projects, policy updates and initiatives for continuous improvement. Responsibilities: Delivery of individual and collective consultation for business change projects across organisation including redundancy, TUPE and changes of terms and conditions Manage highly complex and high-risk cases including; disciplinary, grievance, sickness, capability, appeals, whistleblowing, early conciliation, settlement agreements/COT3 and Employment Tribunals. Risk assess ER related issues and projects, providing clear and viable options for business consideration. Effective support, buddying, and development of the Advisors. Using ER data (including data manipulation on Excel), identify trends/ insights to meet stakeholder needs, story-telling and identify opportunities for proactive intervention. Identifies shortcomings in existing processes, systems and procedures, then collaborates with stakeholders to drive continuous improvement. Manage relationships with key internal customers and act as their business partner, while typically using support teams to ensure client satisfaction. Develops training courses to meet identified needs to improve performance and meet business requirements. What we are looking for: CIPD Qualified or Part Qualified. Comprehensive experience in Employee Relations including the management of complex/high risk cases and leading consultation requirements for business change projects Comprehensive technical knowledge and skills to act independently asSME on the following: Guiding, coaching and training managers in relation to Employee Relations, negotiation, and the compliance and application of policy & legal frameworks Identifies, assesses and manages risk using excellent communication skills and technical guidance to provide options to determine a balanced, commercial and fair outcome. Applying understanding of the business environment and objectives to develop commercial solutions while also providing technical assistance when necessary (usually in the most complex or sensitive scenarios). Communicating and influencing in a clear, concise and compelling manner to any role holder in the organisation and any external contacts. Interpreting & identifying data trends, and horizon scanning. To apply for the Employee Relations Specialist please send your CV to (url removed) Project People is acting as an Employment Business in relation to this vacancy.
Apr 18, 2024
Contractor
Employee Relations Specialist 12 month FTC - Part-Time Reading OR Glasgow location Hybrid working We have an exciting opportunity for an Employee Relations Specialist to provide professional, commercial and specialist employee relations advice and coaching to our people managers and stakeholders across the broader People team and business to deliver business objectives and operational outcomes. The SME advise ensures our people experiences are aligned to our business strategy, policies, precedents, compliance and legislative requirements. As a result, knowledge of the company's broader People Policies and processes is also required. The Employee Relations Specialist manages a variety of complex and high risk cases including disciplinary, grievance, whistleblowing, sickness absence and capability, performance, appeals, early conciliation and Employment Tribunal claims. The role is responsible for the delivery of consultation for business change projects including restructures/redundancy (individual and collective), TUPE (in and out) and changing terms and conditions. This varied role also manages the delivery of ER related projects, policy updates and initiatives for continuous improvement. Responsibilities: Delivery of individual and collective consultation for business change projects across organisation including redundancy, TUPE and changes of terms and conditions Manage highly complex and high-risk cases including; disciplinary, grievance, sickness, capability, appeals, whistleblowing, early conciliation, settlement agreements/COT3 and Employment Tribunals. Risk assess ER related issues and projects, providing clear and viable options for business consideration. Effective support, buddying, and development of the Advisors. Using ER data (including data manipulation on Excel), identify trends/ insights to meet stakeholder needs, story-telling and identify opportunities for proactive intervention. Identifies shortcomings in existing processes, systems and procedures, then collaborates with stakeholders to drive continuous improvement. Manage relationships with key internal customers and act as their business partner, while typically using support teams to ensure client satisfaction. Develops training courses to meet identified needs to improve performance and meet business requirements. What we are looking for: CIPD Qualified or Part Qualified. Comprehensive experience in Employee Relations including the management of complex/high risk cases and leading consultation requirements for business change projects Comprehensive technical knowledge and skills to act independently asSME on the following: Guiding, coaching and training managers in relation to Employee Relations, negotiation, and the compliance and application of policy & legal frameworks Identifies, assesses and manages risk using excellent communication skills and technical guidance to provide options to determine a balanced, commercial and fair outcome. Applying understanding of the business environment and objectives to develop commercial solutions while also providing technical assistance when necessary (usually in the most complex or sensitive scenarios). Communicating and influencing in a clear, concise and compelling manner to any role holder in the organisation and any external contacts. Interpreting & identifying data trends, and horizon scanning. To apply for the Employee Relations Specialist please send your CV to (url removed) Project People is acting as an Employment Business in relation to this vacancy.
Colt DCS provides true service and operational excellence in the sustainable design build delivery and operational management of hyperscale data centres across Europe and APAC We provide data centre solutions to hyperscale and large enterprise customers across 17 state of the art carrier neutral data centres spanning 7 cities. Our hyperscale and colocation solutions allow our customers freedom to plan effectively for the growth of their business knowing that their data centre strategy is ready for the demands of tomorrow We have over 25 years of experience in the industry delivering on our vision of being the most trusted and customer centric data centre operator in the market We put environmental awareness at the heart of everything we do because we know its the right thing to do for our planet Thats why were taking the ownership to reduce our environmental impact globally and make sustainability a key strategic driver. As part of our sustainability journey Colt DCS has set comprehensive near and long term Science Based Targets to cut our emissions in line with the SBT is latest Net Zero Standard. Design Manager (Senior Electrical Engineer) - London Mission: We are seeking an agile Senior Electrical Engineer to support our Delivery Team at Colt DCS, acting as a project Design Manager and an SME on discipline matters. You will report to the Regional Engineering Manager (UK / EUR) of the Major Builds Delivery Team in Colt DCS and will be based in the UK with a focus on out London portfolio. You will play a leading role in the delivery of a multi-disciplinary design, managing external engineering consultants and contractors to meet programme, design and budget for the successful delivery of the project and to achieve cost effective and resilient infrastructures in line with Colt's Global design standards. The successful candidate must take an agile approach to design, cost and programme & project management always, providing solutions to potential issues and having a direct input to the business performance, ensuring that we, as a team, deliver on time and on budget, every time. You must have the 'outside of the box' thinking mentality when reacting to design and site-specific project issues that hamper the project design or overall programme delivery, working alongside key business stakeholders to ensure we stay customer focussed on all times. Outcomes: You should manage the Design Programme to ensure on time creation and review of Employers Requirements (ER's), tender information and design documentation issued for planning and Construction. You will be required to steer and guide and challenge the external Design Consultants and Contractors when required taking a 'Trust but Verify' approach, to ensure they deliver a design to meet the requirements of the Design Brief, periodically assessing and evaluating all project related design decisions presented by consultants and contractors with support if required from Senior DCS staff. You will apply a commercial approach in all aspects of the work including design engineering and construction, working with other engineering functions, Procurement and Delivery to ensure that the procurement of all items is conducted on the most cost-effective basis to drive reduction in costs, maximise our speed to Market, while obtaining the lowest PUE values that meet Colt's sustainability and environmental targets. The Design Manager will be required to analyse, review and comment on design proposals, specifications, manuals, and other data submitted for Colt DCS review on BIM 360 Platform and to evaluate the feasibility, cost, and maintenance requirements of designs or applications; you will also actively participate to the team workload to ensure that all project documentation internal governance approvals are completed in a detailed and timely fashion. As a Senior Electrical Engineer, you will also participate in project Commissioning activities and, when requested, support and advise the Global Head of Electrical Engineering on lessons learnt from live projects regarding Electrical infrastructure, Sequence of Operations, Equipment selection, as well as participating when requested to study innovative solutions and appraise modern technologies that are available on the market. This is to ensure that Colt DCS remains the market leader with pioneering data centre design, low PUE, and 'future proofing' our Global Reference design (GRD) for any new potential technologies that we may incorporate into the overall design in the near future. You will support the Project managers to drive project programmes/delivery while working closely with the other design engineers and construction teams to ensure milestones and completion dates are met with successful handover to the client on time. You will also work on Sales requests and liaise with customers to develop specific project design requirements, together with senior staff, delivery managers, to deliver first class projects to our customers. The Team: The Delivery Team, reporting to the VP of Real Estate, is formed by in Regional groups of Project Managers, Design Managers/Engineers, Specialists (namely, Security and Commissioning), Cost Managers and Procurement Managers reporting the Regional Head of Delivery. The Design Managers are managed by a Regional Engineering Manager, who will assign a Design Manager and a supporting engineer (of opposite discipline) to each project. The Design Managers will interface daily with their peers of the Delivery team, but also with the Development Team, who is responsible for site acquisition, power and connectivity searches, authorities' approval, preparation of the project's Design Brief and Business Plan. The Centre of Excellence/Global Engineering Team, reporting to the Global Director of Design & construction, is instead responsible and owner of the GRD and technically responsible for the equipment procurement and vendors management, ensuring at each stage that the projects are compliant with our standardised design. Our core values are: Agility of a Start-Up Collaborate to perform Value Creation Step Up to Challenges The skills and Expertise Required: The ideal candidate should have robust design management skills, a proven record of accomplishment in Multi-Disciplinary Project delivery and a strong background in all aspects of mission critical systems, with a focus on Electrical engineering. A thorough understanding of site planning and interdependent disciplines, such as civils, structures, architecture, demolition, site enabling works and project delivery processes needed to support our growing fleet of Data Centres, is strongly desired. This person shall be detail-oriented, possess strong organizational skills, and be a self-starter that can excel with little direction. Ownership: Regularly checks with other areas of the business that they and their team are delivering on their part of any activity, working with them to resolve issues to ensure flawless delivery Regularly reviews spend and identifies opportunities to drive down the cost or improve the return on investment of their personal / team's activities Leadership: Looks at industry best practice and current trends/innovations for their role and applies these within Colt - sharing what has worked and what has not (and why) with others who hold similar roles within the business. Understands cultural differences and utilises this understanding to ensure the successful completion of a task Teamwork: Proactively requests other team member's views and opinions; using this feedback to improve personal performance Identifies areas where relationships between the team and its stakeholders are not working effectively; making well-considered recommendations on suggestions for improvement - implements agreed actions. Takes action to maintain morale and productivity of geographically distributed teams. Technical Knowledge: Previous experience of working in a MEP data centre design role within mission critical facilities with design experience with all the following: Generators, and Transformers MV and LV Switch Gear Lighting, Fire systems and Security BMS Proficient knowledge of Mechanical Engineering principles General knowledge of CSA (Civils, Structural, Architectural) disciplines principles Minimum Bachelor's degree in Electrical Engineering Excellent written and Verbal English skills. Who we are: Colt Data Centre Services provide true service and operational excellence in the sustainable design, build, delivery and operational management of hyperscale data centres across Europe and the APAC. We provide data centre solutions to hyperscale and large enterprise customers across 15 state of the art carrier neutral data centres spanning 9 cities. Our Hyperscale and colocation solutions allow our customers freedom to plan effectively for the growth of their business, knowing that their data centre strategy is ready for the demands of tomorrow. We have over 25 years of experience in the industry, delivering on our vision of being the most trusted and customer centric data centre operator in the market. We put environmental awareness at the heart of everything we do because we know it's the right thing to do for our planet. That's why we're taking the ownership to reduce our environmental impact globally and make sustainability a key strategic driver. As part of our sustainability journey . click apply for full job details
Apr 18, 2024
Full time
Colt DCS provides true service and operational excellence in the sustainable design build delivery and operational management of hyperscale data centres across Europe and APAC We provide data centre solutions to hyperscale and large enterprise customers across 17 state of the art carrier neutral data centres spanning 7 cities. Our hyperscale and colocation solutions allow our customers freedom to plan effectively for the growth of their business knowing that their data centre strategy is ready for the demands of tomorrow We have over 25 years of experience in the industry delivering on our vision of being the most trusted and customer centric data centre operator in the market We put environmental awareness at the heart of everything we do because we know its the right thing to do for our planet Thats why were taking the ownership to reduce our environmental impact globally and make sustainability a key strategic driver. As part of our sustainability journey Colt DCS has set comprehensive near and long term Science Based Targets to cut our emissions in line with the SBT is latest Net Zero Standard. Design Manager (Senior Electrical Engineer) - London Mission: We are seeking an agile Senior Electrical Engineer to support our Delivery Team at Colt DCS, acting as a project Design Manager and an SME on discipline matters. You will report to the Regional Engineering Manager (UK / EUR) of the Major Builds Delivery Team in Colt DCS and will be based in the UK with a focus on out London portfolio. You will play a leading role in the delivery of a multi-disciplinary design, managing external engineering consultants and contractors to meet programme, design and budget for the successful delivery of the project and to achieve cost effective and resilient infrastructures in line with Colt's Global design standards. The successful candidate must take an agile approach to design, cost and programme & project management always, providing solutions to potential issues and having a direct input to the business performance, ensuring that we, as a team, deliver on time and on budget, every time. You must have the 'outside of the box' thinking mentality when reacting to design and site-specific project issues that hamper the project design or overall programme delivery, working alongside key business stakeholders to ensure we stay customer focussed on all times. Outcomes: You should manage the Design Programme to ensure on time creation and review of Employers Requirements (ER's), tender information and design documentation issued for planning and Construction. You will be required to steer and guide and challenge the external Design Consultants and Contractors when required taking a 'Trust but Verify' approach, to ensure they deliver a design to meet the requirements of the Design Brief, periodically assessing and evaluating all project related design decisions presented by consultants and contractors with support if required from Senior DCS staff. You will apply a commercial approach in all aspects of the work including design engineering and construction, working with other engineering functions, Procurement and Delivery to ensure that the procurement of all items is conducted on the most cost-effective basis to drive reduction in costs, maximise our speed to Market, while obtaining the lowest PUE values that meet Colt's sustainability and environmental targets. The Design Manager will be required to analyse, review and comment on design proposals, specifications, manuals, and other data submitted for Colt DCS review on BIM 360 Platform and to evaluate the feasibility, cost, and maintenance requirements of designs or applications; you will also actively participate to the team workload to ensure that all project documentation internal governance approvals are completed in a detailed and timely fashion. As a Senior Electrical Engineer, you will also participate in project Commissioning activities and, when requested, support and advise the Global Head of Electrical Engineering on lessons learnt from live projects regarding Electrical infrastructure, Sequence of Operations, Equipment selection, as well as participating when requested to study innovative solutions and appraise modern technologies that are available on the market. This is to ensure that Colt DCS remains the market leader with pioneering data centre design, low PUE, and 'future proofing' our Global Reference design (GRD) for any new potential technologies that we may incorporate into the overall design in the near future. You will support the Project managers to drive project programmes/delivery while working closely with the other design engineers and construction teams to ensure milestones and completion dates are met with successful handover to the client on time. You will also work on Sales requests and liaise with customers to develop specific project design requirements, together with senior staff, delivery managers, to deliver first class projects to our customers. The Team: The Delivery Team, reporting to the VP of Real Estate, is formed by in Regional groups of Project Managers, Design Managers/Engineers, Specialists (namely, Security and Commissioning), Cost Managers and Procurement Managers reporting the Regional Head of Delivery. The Design Managers are managed by a Regional Engineering Manager, who will assign a Design Manager and a supporting engineer (of opposite discipline) to each project. The Design Managers will interface daily with their peers of the Delivery team, but also with the Development Team, who is responsible for site acquisition, power and connectivity searches, authorities' approval, preparation of the project's Design Brief and Business Plan. The Centre of Excellence/Global Engineering Team, reporting to the Global Director of Design & construction, is instead responsible and owner of the GRD and technically responsible for the equipment procurement and vendors management, ensuring at each stage that the projects are compliant with our standardised design. Our core values are: Agility of a Start-Up Collaborate to perform Value Creation Step Up to Challenges The skills and Expertise Required: The ideal candidate should have robust design management skills, a proven record of accomplishment in Multi-Disciplinary Project delivery and a strong background in all aspects of mission critical systems, with a focus on Electrical engineering. A thorough understanding of site planning and interdependent disciplines, such as civils, structures, architecture, demolition, site enabling works and project delivery processes needed to support our growing fleet of Data Centres, is strongly desired. This person shall be detail-oriented, possess strong organizational skills, and be a self-starter that can excel with little direction. Ownership: Regularly checks with other areas of the business that they and their team are delivering on their part of any activity, working with them to resolve issues to ensure flawless delivery Regularly reviews spend and identifies opportunities to drive down the cost or improve the return on investment of their personal / team's activities Leadership: Looks at industry best practice and current trends/innovations for their role and applies these within Colt - sharing what has worked and what has not (and why) with others who hold similar roles within the business. Understands cultural differences and utilises this understanding to ensure the successful completion of a task Teamwork: Proactively requests other team member's views and opinions; using this feedback to improve personal performance Identifies areas where relationships between the team and its stakeholders are not working effectively; making well-considered recommendations on suggestions for improvement - implements agreed actions. Takes action to maintain morale and productivity of geographically distributed teams. Technical Knowledge: Previous experience of working in a MEP data centre design role within mission critical facilities with design experience with all the following: Generators, and Transformers MV and LV Switch Gear Lighting, Fire systems and Security BMS Proficient knowledge of Mechanical Engineering principles General knowledge of CSA (Civils, Structural, Architectural) disciplines principles Minimum Bachelor's degree in Electrical Engineering Excellent written and Verbal English skills. Who we are: Colt Data Centre Services provide true service and operational excellence in the sustainable design, build, delivery and operational management of hyperscale data centres across Europe and the APAC. We provide data centre solutions to hyperscale and large enterprise customers across 15 state of the art carrier neutral data centres spanning 9 cities. Our Hyperscale and colocation solutions allow our customers freedom to plan effectively for the growth of their business, knowing that their data centre strategy is ready for the demands of tomorrow. We have over 25 years of experience in the industry, delivering on our vision of being the most trusted and customer centric data centre operator in the market. We put environmental awareness at the heart of everything we do because we know it's the right thing to do for our planet. That's why we're taking the ownership to reduce our environmental impact globally and make sustainability a key strategic driver. As part of our sustainability journey . click apply for full job details
Data Strategy Manager (AIS & Radio Frequency) Salary: 70,000 - 75,000 London (2 days in the office) (No sponsorship provided) Position Overview: This position offers an exciting opportunity for a dynamic, results-oriented individual with a passion for large maritime datasets and a proactive approach to problem-solving. The ideal candidate will have experience with AIS and other tracking methodologies, coupled with a blend of commercial acumen and technological proficiency, ready to drive impactful changes from day one. Key Responsibilities: Drive the ship-tracking data strategy by implementing a program of improvements over the next 3-5 years, aligning with the overall group and business strategies. Oversee AIS (terrestrial and satellite), non-AIS (RF, imaging, etc.), and human validation processes as part of the data strategy. Develop compelling business cases for enhancement projects, showcasing data quality and differentiation from competitors, and present them to senior leadership for approval. Collaborate with the Programme Management team to devise project plans and mobilize matrix teams for successful project execution. Stay updated on competitor and subject matter advances in maritime tracking by actively participating in conferences, webinars, and industry events. Monitor data quality of existing tracking systems and identify opportunities for improvement, presenting findings to senior management. Ensure all key supplier relationships managed by the team adhere to up-to-date agreements approved with the legal team. Provide expert support to stakeholders during customer engagements, including calls and visits, leveraging domain expertise as needed. Work closely with Product Management to provide insights into system capabilities and enhancements. Support client tender processes with subject matter expertise to ensure alignment with organizational goals. Qualifications: Essential: Minimum of 3 years of experience in analyzing data from vessel tracking and RF sources. Solid understanding of the technical foundations of ship tracking, RF, and imaging data, including collection, relay, processing, and database management. Demonstrated success in implementing improvements in vessel tracking and radio frequency communications. Innovative and dynamic approach to problem-solving. Strong project management skills, including the ability to articulate business justifications, build timelines, and manage risks effectively. Proven stakeholder management skills across all areas of the business, facilitating relationship building at all levels. Confident presentation skills for internal and external audiences, including senior leadership. Desirable: Understanding of local data protection laws related to vessel tracking data and its use. Proven success in negotiating with suppliers. Experience in preparing procurement tenders and assessing applicants for contract awards. Experience in resolving complex customer queries regarding ship movements and AIS.
Apr 18, 2024
Full time
Data Strategy Manager (AIS & Radio Frequency) Salary: 70,000 - 75,000 London (2 days in the office) (No sponsorship provided) Position Overview: This position offers an exciting opportunity for a dynamic, results-oriented individual with a passion for large maritime datasets and a proactive approach to problem-solving. The ideal candidate will have experience with AIS and other tracking methodologies, coupled with a blend of commercial acumen and technological proficiency, ready to drive impactful changes from day one. Key Responsibilities: Drive the ship-tracking data strategy by implementing a program of improvements over the next 3-5 years, aligning with the overall group and business strategies. Oversee AIS (terrestrial and satellite), non-AIS (RF, imaging, etc.), and human validation processes as part of the data strategy. Develop compelling business cases for enhancement projects, showcasing data quality and differentiation from competitors, and present them to senior leadership for approval. Collaborate with the Programme Management team to devise project plans and mobilize matrix teams for successful project execution. Stay updated on competitor and subject matter advances in maritime tracking by actively participating in conferences, webinars, and industry events. Monitor data quality of existing tracking systems and identify opportunities for improvement, presenting findings to senior management. Ensure all key supplier relationships managed by the team adhere to up-to-date agreements approved with the legal team. Provide expert support to stakeholders during customer engagements, including calls and visits, leveraging domain expertise as needed. Work closely with Product Management to provide insights into system capabilities and enhancements. Support client tender processes with subject matter expertise to ensure alignment with organizational goals. Qualifications: Essential: Minimum of 3 years of experience in analyzing data from vessel tracking and RF sources. Solid understanding of the technical foundations of ship tracking, RF, and imaging data, including collection, relay, processing, and database management. Demonstrated success in implementing improvements in vessel tracking and radio frequency communications. Innovative and dynamic approach to problem-solving. Strong project management skills, including the ability to articulate business justifications, build timelines, and manage risks effectively. Proven stakeholder management skills across all areas of the business, facilitating relationship building at all levels. Confident presentation skills for internal and external audiences, including senior leadership. Desirable: Understanding of local data protection laws related to vessel tracking data and its use. Proven success in negotiating with suppliers. Experience in preparing procurement tenders and assessing applicants for contract awards. Experience in resolving complex customer queries regarding ship movements and AIS.
Service Manager will support the Head of Service with the strategic, operational, and financial management of the service area. Work with colleagues across the organisation and with partners as a change agent and ensure positive outcomes for the service area, and for Homes and Neighbourhoods residents and stakeholders. You will deliver Strategic Management to your team, while supporting the Head of Service in developing long term plans to provide homes and services that put residents and communities first and are fit for the future. Lead and coordinate the strategy and performance functions of the Assets, Building Safety and Development Teams. Support the Head of Service in establishing performance management and monitoring regimes and delivering service improvement and coordination activities. Chair the Assets Programme Management Board ensuring oversight and coordination of all capital delivery projects. Establishing suites of Key Performance Indicators (KPIs) to provide transparency, ensure statutory compliance and support management of services and projects. Work with other Service Managers to ensure that programmes of inspection and work are delivered on time and that specification and procurement processes are compliant and support the achievement of standards. To ensure that the service is fit for purpose and fit for the future by identifying best practice, emerging good practice, legislative requirements and sector innovation and applying these to the delivery of services in H&N. Developing policies and procedures required to deliver the Asset Strategy action plan and other service strategies. Ensuring that policies and procedures remain up to date and that working practices reflect requirements, identifying and delivering changes to processes and practices. Support workforce planning through skills and training audits and assessments ensuring legislative requirements are met. Excellent written and verbal communication with the ability to express effectively and sensitively, in person, via the telephone and in writing, with a range of stakeholders, internal and external Demonstrate a proven track record of delivering targets and goals within operational plans Skill and ability to work with partner organisations to achieve common goals Previous experience of data input and maintenance of databases and/or Contact Management Systems Literacy and numeracy to a standard required to maintain accurate records and a good level of computer literacy to interrogate various software packages
Apr 18, 2024
Contractor
Service Manager will support the Head of Service with the strategic, operational, and financial management of the service area. Work with colleagues across the organisation and with partners as a change agent and ensure positive outcomes for the service area, and for Homes and Neighbourhoods residents and stakeholders. You will deliver Strategic Management to your team, while supporting the Head of Service in developing long term plans to provide homes and services that put residents and communities first and are fit for the future. Lead and coordinate the strategy and performance functions of the Assets, Building Safety and Development Teams. Support the Head of Service in establishing performance management and monitoring regimes and delivering service improvement and coordination activities. Chair the Assets Programme Management Board ensuring oversight and coordination of all capital delivery projects. Establishing suites of Key Performance Indicators (KPIs) to provide transparency, ensure statutory compliance and support management of services and projects. Work with other Service Managers to ensure that programmes of inspection and work are delivered on time and that specification and procurement processes are compliant and support the achievement of standards. To ensure that the service is fit for purpose and fit for the future by identifying best practice, emerging good practice, legislative requirements and sector innovation and applying these to the delivery of services in H&N. Developing policies and procedures required to deliver the Asset Strategy action plan and other service strategies. Ensuring that policies and procedures remain up to date and that working practices reflect requirements, identifying and delivering changes to processes and practices. Support workforce planning through skills and training audits and assessments ensuring legislative requirements are met. Excellent written and verbal communication with the ability to express effectively and sensitively, in person, via the telephone and in writing, with a range of stakeholders, internal and external Demonstrate a proven track record of delivering targets and goals within operational plans Skill and ability to work with partner organisations to achieve common goals Previous experience of data input and maintenance of databases and/or Contact Management Systems Literacy and numeracy to a standard required to maintain accurate records and a good level of computer literacy to interrogate various software packages
Project Manager _ Mandarin speaking _ minimum 5 years' experience Location: London Overall: Our client, a software company is looking for a talented and entrepreneurial team player to support and spearhead new and existing portfolios with main responsibilities on conducting industry research for product strategy, formulate business strategy, managing project timelines, collaborating with various teams, problem-solving to ensure the achievement and completion of projects. This role involves supporting or spearheading M&A projects in the emerging and EMEA markets, conducting industry research for product strategy, managing project timelines, and collaborating with various teams. The candidate should possess a bachelor's degree, excellent communication, in-depth research, and teamwork skills, and ideally have 5+ years' experience in project management or product strategy in highly regulated industries. Knowledge of intercultural skills with due diligence thought process as well as experience in private equity or VC projects are desirable. What you will do: Perform and assist in detailed analysis of portfolio projects. Major industries: Emerging technologies which include, ICT sector, gametech, Web 3.0-related, blockchain, AI and etc. Work on the initiation and product building of several projects in the emerging markets and EMEA market. Conduct research on relevant policies, market and industry trends, and competitive landscapes for product strategy, provide competitive research and insights, and drive our competitive strategy. Planning, scheduling, monitoring, and reporting on activities across multiple locations to deliver key project performance indicators efficiently. Work closely with adjacent functional groups such as Engineers, Product Management, Legal, Finance, and Operation. Monitor the progress of the portfolio companies' performance and development, maintain relationships with project teams and conduct in-depth reviews of post-investment projects. Lead half-yearly and annual planning (strategic, financial, people), which includes partnering with cross functional teams to determine corresponding goals and targets in an integrated and cohesive manner. Maintain a lean, effective management cadence for accountability and decision making, allowing the team to remain nimble and dynamic while setting up the business to meet and exceed plans. Partner closely with Finance and Analytics teams for P&L and KPI oversight, promptly calling out opportunity and risk areas to business leaders for decision making. Partner with our Data Analytics teams to build a deep understanding of our business and generate strategic insights and action plans that drive growth in both the core business as well as new verticals. Develop regular reporting to senior management at a company top level. Implement project supervision and compliance, immediately prompt risk warnings and propose solutions. Have strong interpersonal skills, a 'can-do' philosophy and be a collaborative member of the operations team. Work with co-investors/specialists to develop proposals for new and existing investments. Prepare documents for management committee meetings, and secure exits for portfolio companies. The ideal candidate: University degree or above, graduated from accounting, strategy, economics, finance, law, science and engineering, IT, product, and other related departments. Ideally have at least 5 years of experience in project management, product strategy or projects, finance, strategy, consulting, investment banking, leading within multi-disciplinary and diverse groups in a tech or highly regulated industry. Strong professional skills in research, due diligence, numerate and analytical. Prior experience in reading legal documents is desirable but not mandatory. Strong commercial and operational acumen as well as critical problem-solving skills, with independence and objective through process. Strong communication skills (both English and Chinese), prior experience in writing and preparing presentation papers, good in MS Excel and MS Powerpoint, and experience in presenting to internal senior management team and external parties. Prior experience working with various disciplines, experience, cultures, and strong interpersonal skills and to harmonise with peers, senior management, project players, and customers. Ability to build strong cross functional relationships and to engage with internal stakeholders of various levels. Possess leadership skills and able to lead a project and a team. Cooperate with irregular overseas business trips. A self-starter and entrepreneurial attitude with a willingness to commit to delivering the required results. A good team player. Project People is acting as an Employment Agency in relation to this vacancy.
Apr 18, 2024
Full time
Project Manager _ Mandarin speaking _ minimum 5 years' experience Location: London Overall: Our client, a software company is looking for a talented and entrepreneurial team player to support and spearhead new and existing portfolios with main responsibilities on conducting industry research for product strategy, formulate business strategy, managing project timelines, collaborating with various teams, problem-solving to ensure the achievement and completion of projects. This role involves supporting or spearheading M&A projects in the emerging and EMEA markets, conducting industry research for product strategy, managing project timelines, and collaborating with various teams. The candidate should possess a bachelor's degree, excellent communication, in-depth research, and teamwork skills, and ideally have 5+ years' experience in project management or product strategy in highly regulated industries. Knowledge of intercultural skills with due diligence thought process as well as experience in private equity or VC projects are desirable. What you will do: Perform and assist in detailed analysis of portfolio projects. Major industries: Emerging technologies which include, ICT sector, gametech, Web 3.0-related, blockchain, AI and etc. Work on the initiation and product building of several projects in the emerging markets and EMEA market. Conduct research on relevant policies, market and industry trends, and competitive landscapes for product strategy, provide competitive research and insights, and drive our competitive strategy. Planning, scheduling, monitoring, and reporting on activities across multiple locations to deliver key project performance indicators efficiently. Work closely with adjacent functional groups such as Engineers, Product Management, Legal, Finance, and Operation. Monitor the progress of the portfolio companies' performance and development, maintain relationships with project teams and conduct in-depth reviews of post-investment projects. Lead half-yearly and annual planning (strategic, financial, people), which includes partnering with cross functional teams to determine corresponding goals and targets in an integrated and cohesive manner. Maintain a lean, effective management cadence for accountability and decision making, allowing the team to remain nimble and dynamic while setting up the business to meet and exceed plans. Partner closely with Finance and Analytics teams for P&L and KPI oversight, promptly calling out opportunity and risk areas to business leaders for decision making. Partner with our Data Analytics teams to build a deep understanding of our business and generate strategic insights and action plans that drive growth in both the core business as well as new verticals. Develop regular reporting to senior management at a company top level. Implement project supervision and compliance, immediately prompt risk warnings and propose solutions. Have strong interpersonal skills, a 'can-do' philosophy and be a collaborative member of the operations team. Work with co-investors/specialists to develop proposals for new and existing investments. Prepare documents for management committee meetings, and secure exits for portfolio companies. The ideal candidate: University degree or above, graduated from accounting, strategy, economics, finance, law, science and engineering, IT, product, and other related departments. Ideally have at least 5 years of experience in project management, product strategy or projects, finance, strategy, consulting, investment banking, leading within multi-disciplinary and diverse groups in a tech or highly regulated industry. Strong professional skills in research, due diligence, numerate and analytical. Prior experience in reading legal documents is desirable but not mandatory. Strong commercial and operational acumen as well as critical problem-solving skills, with independence and objective through process. Strong communication skills (both English and Chinese), prior experience in writing and preparing presentation papers, good in MS Excel and MS Powerpoint, and experience in presenting to internal senior management team and external parties. Prior experience working with various disciplines, experience, cultures, and strong interpersonal skills and to harmonise with peers, senior management, project players, and customers. Ability to build strong cross functional relationships and to engage with internal stakeholders of various levels. Possess leadership skills and able to lead a project and a team. Cooperate with irregular overseas business trips. A self-starter and entrepreneurial attitude with a willingness to commit to delivering the required results. A good team player. Project People is acting as an Employment Agency in relation to this vacancy.
Who We Are: Endeavor is a global sports and entertainment company, home to many of the world's most dynamic and engaging storytellers, brands, live events, and experiences. The Endeavor network specializes in talent representation through entertainment agency WME; sports operations and advisory, event management, media production and distribution, and brand licensing through IMG; live event experiences and hospitality through On Location; full-service marketing through global cultural marketing agency 160over90; and sports data and technology through IMG ARENA and OpenBet. Endeavor is also the majority owner of TKO Group Holdings (NYSE: TKO), a premium sports and entertainment company comprising UFC and WWE. The Company: Endeavor (formerly WME IMG) is a global leader in sports, entertainment and fashion operating in more than 30 countries. Named one of Fortune's 25 Most Important Private Companies, Endeavor is comprised of a number of industry-leading companies including WME, IMG and UFC. The Endeavor network specializes in talent representation and management; brand marketing, sponsorship and licensing; media sales and distribution; event operation and management; and sports training and league development. The Opportunity In your role as Senior Product Manager within Endeavor's Data Services department, you'll play a pivotal role in developing and shaping data solutions that span Big Data, Business Intelligence, and Data Science across Endeavor's global operations. We work in cross functional product squads composed of Data Engineers, Data Analysts, Data Scientists, Business Analysts, and other supporting roles such as DevOps, Security and Architecture. You will be responsible for your own assigned squad(s) products, as well as setting up processes, shared resources and workflows for other squads. You will need a strategic mindset and to be able to positively influence other Product Managers in their strategy and direction. This role may involve management of other Product Managers or Business Analysts. Role & Responsibilities Develop and articulate a clear and engaging product vision and strategy that aligns with our departmental and company goals. Enhance departmental workflows and processes, promoting efficiency and a shared learning environment. Utilise data analytics and usage metrics to monitor product performance, guiding strategic improvements and user engagement. Lead market research to uncover emerging trends and opportunities for innovation. Manage project budgets with a focus on optimal resource allocation and impact. Deliver exceptional products that meet or exceed client's expectations, to the agreed timeline and release plans. Clearly define product requirements and user stories, ensuring a thorough understanding among development teams. Strategically prioritize the product backlog to reflect our client's needs and potential business impact. Directly engage with clients to gather feedback, sharing insights and updates to guide future product enhancements. Work closely with all disciplines in the Data Services department from Support, Engineering, Analysis, QA, management and Scrum Masters Meet with data scientists, data analysts and data engineers to create an understanding of the business impact and value of the requirements Introduce agile process improvements, and work in an evolving Agile and DevOps environment providing and receiving honest feedback Produce and maintain product roadmaps, and ensure clients are kept up-to-date with progress and tracking against roadmap Provide proactive and timely communication to stakeholders regarding releases, delays, updates and issues Collaborate with clients to understand their data needs, gather feedback and incorporate insights into product development Conduct regular client meetings and presentations to communicate product updates, roadmap and gather input for future enhancements Set expectations with stakeholders and mitigate issues to ensure smooth and on-time deliveries Develop and maintain product documentation, including user guides and release notes Preferred Skills A seasoned Product Manager with extensive in Product Management or similar roles Bachelor's degree in Information Systems, Computer Science or equivalent experience A comprehensive understanding of Agile methodologies and proven examples of introducing new agile practises and ideas into teams Excellent proactive stakeholder management and communication skills Excellent organization and forward-planning skills Excellent scoping and requirement documentation skills A proactive approach to problem-solving, with a keen eye for detail and a drive to uncover the root cause of any challenge A solid grasp of data-related products including data science, analytics, reporting, dashboarding, Big Data and data warehousing The ability to prioritize and execute tasks in a high-pressure environment A commitment to maintaining complete confidentiality and discretion at all times - all Endeavor employees are required to sign a confidentiality agreement, and any breach of this agreement will result in immediate disciplinary procedures Desirable Skills Previous leadership, management or mentoring experience Experience using product delivery tools e.g. JIRA/TFS Experience with data security principles and compliance (GDPR, CCPA etc) Experience with delivering cloud solutions Knowledge in a range of industries, including events, Media, Sports, Talent and other industries that Endeavor are involved with Additional Responsibilities and Duties when necessary Available to work out of normal business hours and weekends when required Endeavor unites and brings people together in our love of sport, culture, and entertainment. Weunderstand this can only be accomplished when we lead with a lens of diversity,equity,andinclusionineverything we do. As a global companythatdrivesculture,westrive to reflect theworld'sdiversevoices.Endeavor is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief. About Us Endeavor (NYSE: EDR) is a global sports and entertainment company, home to many of the world's most dynamic and engaging storytellers, brands, live events, and experiences. The Endeavor network specializes in talent representation through entertainment agency WME; sports operations and advisory, event management, media production and distribution, and brand licensing through IMG; live event experiences and hospitality through On Location; full-service marketing through global cultural marketing agency 160over90; and sports data and technology through OpenBet. Endeavor is also the majority owner of TKO Group Holdings, Inc. (NYSE: TKO), a premium sports and entertainment company comprising UFC and WWE. Diversity Statement for Endeavor Endeavor unites and brings people together in our love of sport, culture, and entertainment. We understand this can only be accomplished when we harness the entirety of our company and lead with a lens of diversity, equity, and inclusion in everything we do. It means that we engage in anti-racism and allyship the way we do anything. Fiercely and Fearlessly. As a global company that drives culture we endeavor to reflect the world's diverse voices both internally and externally to ensure success in our mission.
Apr 18, 2024
Full time
Who We Are: Endeavor is a global sports and entertainment company, home to many of the world's most dynamic and engaging storytellers, brands, live events, and experiences. The Endeavor network specializes in talent representation through entertainment agency WME; sports operations and advisory, event management, media production and distribution, and brand licensing through IMG; live event experiences and hospitality through On Location; full-service marketing through global cultural marketing agency 160over90; and sports data and technology through IMG ARENA and OpenBet. Endeavor is also the majority owner of TKO Group Holdings (NYSE: TKO), a premium sports and entertainment company comprising UFC and WWE. The Company: Endeavor (formerly WME IMG) is a global leader in sports, entertainment and fashion operating in more than 30 countries. Named one of Fortune's 25 Most Important Private Companies, Endeavor is comprised of a number of industry-leading companies including WME, IMG and UFC. The Endeavor network specializes in talent representation and management; brand marketing, sponsorship and licensing; media sales and distribution; event operation and management; and sports training and league development. The Opportunity In your role as Senior Product Manager within Endeavor's Data Services department, you'll play a pivotal role in developing and shaping data solutions that span Big Data, Business Intelligence, and Data Science across Endeavor's global operations. We work in cross functional product squads composed of Data Engineers, Data Analysts, Data Scientists, Business Analysts, and other supporting roles such as DevOps, Security and Architecture. You will be responsible for your own assigned squad(s) products, as well as setting up processes, shared resources and workflows for other squads. You will need a strategic mindset and to be able to positively influence other Product Managers in their strategy and direction. This role may involve management of other Product Managers or Business Analysts. Role & Responsibilities Develop and articulate a clear and engaging product vision and strategy that aligns with our departmental and company goals. Enhance departmental workflows and processes, promoting efficiency and a shared learning environment. Utilise data analytics and usage metrics to monitor product performance, guiding strategic improvements and user engagement. Lead market research to uncover emerging trends and opportunities for innovation. Manage project budgets with a focus on optimal resource allocation and impact. Deliver exceptional products that meet or exceed client's expectations, to the agreed timeline and release plans. Clearly define product requirements and user stories, ensuring a thorough understanding among development teams. Strategically prioritize the product backlog to reflect our client's needs and potential business impact. Directly engage with clients to gather feedback, sharing insights and updates to guide future product enhancements. Work closely with all disciplines in the Data Services department from Support, Engineering, Analysis, QA, management and Scrum Masters Meet with data scientists, data analysts and data engineers to create an understanding of the business impact and value of the requirements Introduce agile process improvements, and work in an evolving Agile and DevOps environment providing and receiving honest feedback Produce and maintain product roadmaps, and ensure clients are kept up-to-date with progress and tracking against roadmap Provide proactive and timely communication to stakeholders regarding releases, delays, updates and issues Collaborate with clients to understand their data needs, gather feedback and incorporate insights into product development Conduct regular client meetings and presentations to communicate product updates, roadmap and gather input for future enhancements Set expectations with stakeholders and mitigate issues to ensure smooth and on-time deliveries Develop and maintain product documentation, including user guides and release notes Preferred Skills A seasoned Product Manager with extensive in Product Management or similar roles Bachelor's degree in Information Systems, Computer Science or equivalent experience A comprehensive understanding of Agile methodologies and proven examples of introducing new agile practises and ideas into teams Excellent proactive stakeholder management and communication skills Excellent organization and forward-planning skills Excellent scoping and requirement documentation skills A proactive approach to problem-solving, with a keen eye for detail and a drive to uncover the root cause of any challenge A solid grasp of data-related products including data science, analytics, reporting, dashboarding, Big Data and data warehousing The ability to prioritize and execute tasks in a high-pressure environment A commitment to maintaining complete confidentiality and discretion at all times - all Endeavor employees are required to sign a confidentiality agreement, and any breach of this agreement will result in immediate disciplinary procedures Desirable Skills Previous leadership, management or mentoring experience Experience using product delivery tools e.g. JIRA/TFS Experience with data security principles and compliance (GDPR, CCPA etc) Experience with delivering cloud solutions Knowledge in a range of industries, including events, Media, Sports, Talent and other industries that Endeavor are involved with Additional Responsibilities and Duties when necessary Available to work out of normal business hours and weekends when required Endeavor unites and brings people together in our love of sport, culture, and entertainment. Weunderstand this can only be accomplished when we lead with a lens of diversity,equity,andinclusionineverything we do. As a global companythatdrivesculture,westrive to reflect theworld'sdiversevoices.Endeavor is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief. About Us Endeavor (NYSE: EDR) is a global sports and entertainment company, home to many of the world's most dynamic and engaging storytellers, brands, live events, and experiences. The Endeavor network specializes in talent representation through entertainment agency WME; sports operations and advisory, event management, media production and distribution, and brand licensing through IMG; live event experiences and hospitality through On Location; full-service marketing through global cultural marketing agency 160over90; and sports data and technology through OpenBet. Endeavor is also the majority owner of TKO Group Holdings, Inc. (NYSE: TKO), a premium sports and entertainment company comprising UFC and WWE. Diversity Statement for Endeavor Endeavor unites and brings people together in our love of sport, culture, and entertainment. We understand this can only be accomplished when we harness the entirety of our company and lead with a lens of diversity, equity, and inclusion in everything we do. It means that we engage in anti-racism and allyship the way we do anything. Fiercely and Fearlessly. As a global company that drives culture we endeavor to reflect the world's diverse voices both internally and externally to ensure success in our mission.
Role: SAP Master Data Senior Manager Location: London (Manchester, Birmingham, Reading or Edinburgh considered) Salary: Competitive salary and package dependent on experience Career Level: Senior Manager Accenture is a leading global professional services company, providing a broad variety of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO As a team: As one of SAP's Tier 1 global partners we understand the importance of data in our client's transformation journeys. Whether in the context of a S/4HANA transformation or of a data roadmap we strive to bring leading thinking and delivery of innovative solutions to our clients. You will work on full lifecycle data journeys with clients from roadmap through to execution, delivering value through the latest features and benefits within SAP solution set. In our team you will: Advise clients on their data transformation roadmaps driving value creation through the positioning of SAP enabled solutions as well as leading solutions from SAP partners. Define solutions to solve client business problems that take advantage of SAP's latest cloud enabled solutions. Lead the vital solution sign-off with robust thinking based on client business objectives, industry imperatives, risk assessment, budget and technology options. As SAP Master Data Senior Manager, you will: Take leadership of SAP MDG projects covering both functional and technical elements and management of senior business and IT stakeholders. Leading the data elements of clients SAP S/4HANA transformation journeys, helping them to formulate requirements and plans for successfully moving from ECC to SAP S/4HANA. Lead the transformation of clients data governance models, ensuring the relevant business accountabilities are in place and appropriate technologies such as SAP MDG, other MDM tools and innovation are brought to simplify business data processes. Lead sales origination, including working with other Accenture teams in identifying opportunities to grow a successful practice. We are looking for experience in the following skills: Strong functional data leadership skills for Finance, Supplier, Material and Customer master data. Prior experience of assisting clients with the definition of data management processes and governance models. Experience of both leading clients on the data elements of their S/4HANA roadmaps and supporting the implementation of S/4HANA and associated Data Management solutions like SAP MDG. Proven track record of supporting clients with Data Quality challenges, working with the client to define corrective actions and data quality monitoring solutions. Understanding of Data Management and Governance frameworks and methodologies. Set yourself apart: Ability to demonstrate innovative thinking in front of our clients in to help them improve the value of their investments in data. Proven track record of the leadership of data solution delivery experience ranging from assisting clients with their initial thinking, through to definition of functional requirements, right through to delivery. The ability to develop relationships with clients, through confidence in communicating challenging points of view and innovative solutions to their business challenges. What's in it for you At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 30 days' vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice! Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for. About Accenture Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries - powered by the world's largest network of Advanced Technology and Intelligent Operations centres. With 509,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law. Closing Date for Applications: 01/05/2024 Accenture reserves the right to close the role prior to this date should a suitable applicant be found.
Apr 18, 2024
Full time
Role: SAP Master Data Senior Manager Location: London (Manchester, Birmingham, Reading or Edinburgh considered) Salary: Competitive salary and package dependent on experience Career Level: Senior Manager Accenture is a leading global professional services company, providing a broad variety of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO As a team: As one of SAP's Tier 1 global partners we understand the importance of data in our client's transformation journeys. Whether in the context of a S/4HANA transformation or of a data roadmap we strive to bring leading thinking and delivery of innovative solutions to our clients. You will work on full lifecycle data journeys with clients from roadmap through to execution, delivering value through the latest features and benefits within SAP solution set. In our team you will: Advise clients on their data transformation roadmaps driving value creation through the positioning of SAP enabled solutions as well as leading solutions from SAP partners. Define solutions to solve client business problems that take advantage of SAP's latest cloud enabled solutions. Lead the vital solution sign-off with robust thinking based on client business objectives, industry imperatives, risk assessment, budget and technology options. As SAP Master Data Senior Manager, you will: Take leadership of SAP MDG projects covering both functional and technical elements and management of senior business and IT stakeholders. Leading the data elements of clients SAP S/4HANA transformation journeys, helping them to formulate requirements and plans for successfully moving from ECC to SAP S/4HANA. Lead the transformation of clients data governance models, ensuring the relevant business accountabilities are in place and appropriate technologies such as SAP MDG, other MDM tools and innovation are brought to simplify business data processes. Lead sales origination, including working with other Accenture teams in identifying opportunities to grow a successful practice. We are looking for experience in the following skills: Strong functional data leadership skills for Finance, Supplier, Material and Customer master data. Prior experience of assisting clients with the definition of data management processes and governance models. Experience of both leading clients on the data elements of their S/4HANA roadmaps and supporting the implementation of S/4HANA and associated Data Management solutions like SAP MDG. Proven track record of supporting clients with Data Quality challenges, working with the client to define corrective actions and data quality monitoring solutions. Understanding of Data Management and Governance frameworks and methodologies. Set yourself apart: Ability to demonstrate innovative thinking in front of our clients in to help them improve the value of their investments in data. Proven track record of the leadership of data solution delivery experience ranging from assisting clients with their initial thinking, through to definition of functional requirements, right through to delivery. The ability to develop relationships with clients, through confidence in communicating challenging points of view and innovative solutions to their business challenges. What's in it for you At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 30 days' vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice! Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for. About Accenture Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries - powered by the world's largest network of Advanced Technology and Intelligent Operations centres. With 509,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law. Closing Date for Applications: 01/05/2024 Accenture reserves the right to close the role prior to this date should a suitable applicant be found.
With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience. The Global Customer Success (GCS) organization is leading the effort to create the desired customer experience through support offer creation, driving digital transformation across our tools, and delivering operational excellence across CE&S. Would you like to join one of the fastest-growing teams within Microsoft Azure Engineering? Are you constantly customer-obsessed, and focused on enhancing customer experience? Are you passionate about cloud computing and love the challenge of solving the most complex technical problems? Come join us and surround yourself with people who are passionate about cloud computing and believe that extraordinary support is critical to customer success. We are Azure Customer Experience Engineering - a global Azure Engineering Support organization (part of Azure Customer Experience group) that is customer-obsessed, and support engaged, with an engineering mindset. As an Azure Customer Experience Engineer, you are the primary support and engineering contact accountable for the customer's Azure support experience driving resolution of complex critical problems and supporting key customer projects on Azure. You will also act as the voice of the customer within Azure to escalate problems and to drive prioritization of platform/support improvement needs for customers. In this role, you will work together with field teams (Customer Success Account Managers, Cloud Solution Architects, Support Escalation Engineers) and Azure engineering teams with our mission to turn Azure customers into fans with a world-class engineering-led support experience. This role is flexible in that you can work up to 100% from home. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Qualifications • Experience: Demonstrated IT experience supporting and troubleshooting enterprise level, mission-critical applications resolving highly complex issues/situations and driving technical resolution across cross-functional organizations. Substantial cloud experience. • Excellent Communication: Must have the ability to empathize with customers and convey confidence. Able to explain highly technical issues to varied audiences. Able to prioritize and advocate customer's needs to the proper channels. Take ownership and work towards a resolution. • Customer Obsession: Passion for customers and focus on delivering the right customer experience. • Growth Mindset: Openness and ability to learn new skills and technologies in a fast-paced environment. • Technical Skills: Some understanding of cloud computing technologies. Optionally, demonstrated hands on experience in one or more of the following: o Core IaaS: Compute, Storage, Networking, High Availability o Data Platform and Bigdata: SQL Server, Azure SQL DB, HDInsight/Hadoop, Machine Learning, Azure Stream Analytics, Azure Data Factory / Data Bricks o Azure PaaS Services: Redis Cache, Service Bus, Event Hub, Cloud Service, IoT suite, Mobile Apps, etc. o Identity and Authentication: SSO/Federation, AD/Azure AD, ADFS, etc. o Preferred but not required: Cosmos DB, Azure Kubernetes Service o Experience in one or more automation languages (PowerShell, Python, C#, Open Source) Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter. Responsibilities • Technical Oriented - o Utilizes engineering tools, customer telemetry and direct input. Flags the patterns of defects/signals in the products or issues across customers. Inform customers and partners about the complex thematic active issues, progress made on them, and discuss next steps. o Synthesizes feedback from customers and partners to learn about the product usage and identify and resolve feature and knowledge gaps and key performance indicators (KPIs) in the current product. Leads team in sharing insights and best practices with customers and partners on these service improvements. Recommends changes to content improvement or troubleshooting guides and develops metrics to evaluate the changes • Customer Solution Lifecycle Management - o Utilizes cross systems to conduct health checks to ensure customer environment (e.g., product, service, feature) is optimized and configured for deployment. Provides guidance to customers on understanding and implementing new versions. Serves as a connecting point between the engineering team and customers throughout the solution's lifecycle. Utilizes any resources to respond and resolve the immediate issues throughout the solution lifecycle. Proactively provides guidance to customers on designing configurations and deploying solutions on Microsoft platforms. o Handles complex escalations on customer issues from the support or field teams. Conducts impact analysis to determine the priority of the escalations. Conducts deep root cause analysis of the issues and converts them into improvement opportunities. Serves as an escalation resource in areas of subject matter expertise. Represents the team on highly complex issues and answers a large variety of technical questions and concerns. • Relationship/Experience Management - o Acts as a voice of customers and leverages customers feedback to provide input on business plans developed by the relevant product and business groups. Identifies customer usage patterns and driving resolutions on reoccurring customer issues with engineering and product and business groups. Leads their team in engaging with feature and product groups on redesign/customer requested changes for Microsoft products. Closes the loop of feedback with the customers on product features. o Partners with other teams (e.g., program managers, software engineers, product, customer service support CSS teams) to prioritize and drive resolutions of complex, high-impact customer issues and integration of customer features into the products. Leads discussions with stakeholders on customer progression and provides expertise on resolutions plans for common types of customer issues. Proactively communicates the translation of signals into actionable insights/trends to product teams to improve service reliability. Leads coordination with stakeholders (e.g., engineering/product teams) to develop mechanisms that improve customer health engagement and reduce the turnover time. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work. Industry leading healthcare Educational resources Discounts on products and services Savings and investments Maternity and paternity leave Generous time away Giving programs Opportunities to network and connect Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations .
Apr 18, 2024
Full time
With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience. The Global Customer Success (GCS) organization is leading the effort to create the desired customer experience through support offer creation, driving digital transformation across our tools, and delivering operational excellence across CE&S. Would you like to join one of the fastest-growing teams within Microsoft Azure Engineering? Are you constantly customer-obsessed, and focused on enhancing customer experience? Are you passionate about cloud computing and love the challenge of solving the most complex technical problems? Come join us and surround yourself with people who are passionate about cloud computing and believe that extraordinary support is critical to customer success. We are Azure Customer Experience Engineering - a global Azure Engineering Support organization (part of Azure Customer Experience group) that is customer-obsessed, and support engaged, with an engineering mindset. As an Azure Customer Experience Engineer, you are the primary support and engineering contact accountable for the customer's Azure support experience driving resolution of complex critical problems and supporting key customer projects on Azure. You will also act as the voice of the customer within Azure to escalate problems and to drive prioritization of platform/support improvement needs for customers. In this role, you will work together with field teams (Customer Success Account Managers, Cloud Solution Architects, Support Escalation Engineers) and Azure engineering teams with our mission to turn Azure customers into fans with a world-class engineering-led support experience. This role is flexible in that you can work up to 100% from home. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Qualifications • Experience: Demonstrated IT experience supporting and troubleshooting enterprise level, mission-critical applications resolving highly complex issues/situations and driving technical resolution across cross-functional organizations. Substantial cloud experience. • Excellent Communication: Must have the ability to empathize with customers and convey confidence. Able to explain highly technical issues to varied audiences. Able to prioritize and advocate customer's needs to the proper channels. Take ownership and work towards a resolution. • Customer Obsession: Passion for customers and focus on delivering the right customer experience. • Growth Mindset: Openness and ability to learn new skills and technologies in a fast-paced environment. • Technical Skills: Some understanding of cloud computing technologies. Optionally, demonstrated hands on experience in one or more of the following: o Core IaaS: Compute, Storage, Networking, High Availability o Data Platform and Bigdata: SQL Server, Azure SQL DB, HDInsight/Hadoop, Machine Learning, Azure Stream Analytics, Azure Data Factory / Data Bricks o Azure PaaS Services: Redis Cache, Service Bus, Event Hub, Cloud Service, IoT suite, Mobile Apps, etc. o Identity and Authentication: SSO/Federation, AD/Azure AD, ADFS, etc. o Preferred but not required: Cosmos DB, Azure Kubernetes Service o Experience in one or more automation languages (PowerShell, Python, C#, Open Source) Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter. Responsibilities • Technical Oriented - o Utilizes engineering tools, customer telemetry and direct input. Flags the patterns of defects/signals in the products or issues across customers. Inform customers and partners about the complex thematic active issues, progress made on them, and discuss next steps. o Synthesizes feedback from customers and partners to learn about the product usage and identify and resolve feature and knowledge gaps and key performance indicators (KPIs) in the current product. Leads team in sharing insights and best practices with customers and partners on these service improvements. Recommends changes to content improvement or troubleshooting guides and develops metrics to evaluate the changes • Customer Solution Lifecycle Management - o Utilizes cross systems to conduct health checks to ensure customer environment (e.g., product, service, feature) is optimized and configured for deployment. Provides guidance to customers on understanding and implementing new versions. Serves as a connecting point between the engineering team and customers throughout the solution's lifecycle. Utilizes any resources to respond and resolve the immediate issues throughout the solution lifecycle. Proactively provides guidance to customers on designing configurations and deploying solutions on Microsoft platforms. o Handles complex escalations on customer issues from the support or field teams. Conducts impact analysis to determine the priority of the escalations. Conducts deep root cause analysis of the issues and converts them into improvement opportunities. Serves as an escalation resource in areas of subject matter expertise. Represents the team on highly complex issues and answers a large variety of technical questions and concerns. • Relationship/Experience Management - o Acts as a voice of customers and leverages customers feedback to provide input on business plans developed by the relevant product and business groups. Identifies customer usage patterns and driving resolutions on reoccurring customer issues with engineering and product and business groups. Leads their team in engaging with feature and product groups on redesign/customer requested changes for Microsoft products. Closes the loop of feedback with the customers on product features. o Partners with other teams (e.g., program managers, software engineers, product, customer service support CSS teams) to prioritize and drive resolutions of complex, high-impact customer issues and integration of customer features into the products. Leads discussions with stakeholders on customer progression and provides expertise on resolutions plans for common types of customer issues. Proactively communicates the translation of signals into actionable insights/trends to product teams to improve service reliability. Leads coordination with stakeholders (e.g., engineering/product teams) to develop mechanisms that improve customer health engagement and reduce the turnover time. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work. Industry leading healthcare Educational resources Discounts on products and services Savings and investments Maternity and paternity leave Generous time away Giving programs Opportunities to network and connect Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations .