Repton School
Repton School, Willington Road, Repton, Derby, UK
Are you passionate about data and providing high quality information to further the aims of a charitable organisation in the field of education? The Repton Foundation provides truly life-changing bursary places to children who have the potential, but lack the financial means, to access a world class education at a leading co-educational independent day and boarding school.
With an ambitious development plan to see the school through to its 470th anniversary in 2027 and beyond, Repton School is looking for an experienced, data-savvy and tenacious Database and Research Lead to join the team. Quality of data is critical to the success of fundraising and wider engagement activities, and this role is therefore fundamental in supporting the Repton Foundation and the Old Reptonian (OR) Alumni Society.
Please submit your application online by Tuesday 31st October 2023.
Should you wish to complete an offline application form, or should you have any questions, please do not hesitate to contact a member of the HR team via HR@repton.org.uk
Should you wish to be considered for this role, and would like an informal conversation about the position, please send your CV to the hiring manager Juliet Wolfe via jwolfe@repton.org.uk or request a call to discuss the role requirements.
Main Responsibilities
Database Management – manage, maintain and operate the Old Reptonian and Repton Foundation database. Ensure that the database is developed, updated and run according to current data security protocols. Ensure that back-up and recovery processes are fit for purpose. Establish ‘query/report request’ protocols.
Data Quality Assurance – work through the School’s electronic and hard copy records to ensure that data held is accurate, relevant, up to date and lawful.
Database Enhancement – work with software developers/providers to ensure the database is fit for purpose, accurate, accessible and secure. Liaise with developers on an ongoing basis to design, commission, install and implement new features, integrations and apps – or customise existing – and troubleshoot and solve issues.
Data Importing – ensure that annual bulk data imports (of Upper Sixth records) are processed accurately and in a timely manner.
Capacity Planning – analyse database usage patterns/trends to identify resource and upgrade requirements. Make recommendations as appropriate.
Database User Management – establish the needs and training requirements of end-users. Manage and monitor appropriate permissions and access levels and ensure data security and integrity. Provide ongoing training and support to approved users, where required.
Research – support the Development Director and Alumni Relations Manager in identifying donor prospects, mentors, speakers, case studies etc and generating guest profiles for events and fundraising purposes.
Reporting and Analytics – produce accurate data, reports and performance metrics to aid in event planning, audience profiling and donor, campaign and event analysis.
Financial Reconciliation – support Development Director in gift processing through recording and tracking donations, and reconciling with Finance Department.
Data Privacy Compliance –implement a robust process to ensure Data Protection Law 2018, UK GDPR and PECR regulations are adhered to with regard to all stored data and bulk data migrations.
Other Duties – any other reasonable duties as requested by the Line Manager.
The Ideal Candidate
Manage all aspects of data, the database and prospect research for alumni engagement and fundraising.
Skills & Experience
The successful candidate will have:
Essential
Knowledge of SQL
Knowledge of Oracle, MySQL, Raiser’s Edge, Salesforce, Potentiality or similar RDBMS, preferably used within the education or charities sector
The technical know-how and ability to manage a database, identify gaps both in data quality and database functionality, and propose and implement workable solutions
The perseverance and attention to detail to work through historical electronic and hard copy records and update contacts accordingly to ensure data integrity
Experience in interrogating and analysing data and running and interpreting reports, along with the ability to distil findings and complex data into easy-to-digest formats (to include metrics)
Good understanding of the Data Protection Act 2018, UK GDPR and PECR
Self-starter with ability to work independently within a small team
Flexibility and willingness to support the team with other activities when required (e.g. event and ticketing support/administration, OR alumni/staff/supplier/visitor liaison and queries, marketing support, social media support etc)
Excellent problem solving, analytical and communication skills
Desirable
Understanding of the alumni engagement and fundraising landscape as it relates to data processes and requirements (e.g. knowledge of third-party platforms such as JustGiving, Mailchimp and Eventbrite, as well as Gift Aid processing following HMRC guidelines)
Oct 02, 2023
Full time
Are you passionate about data and providing high quality information to further the aims of a charitable organisation in the field of education? The Repton Foundation provides truly life-changing bursary places to children who have the potential, but lack the financial means, to access a world class education at a leading co-educational independent day and boarding school.
With an ambitious development plan to see the school through to its 470th anniversary in 2027 and beyond, Repton School is looking for an experienced, data-savvy and tenacious Database and Research Lead to join the team. Quality of data is critical to the success of fundraising and wider engagement activities, and this role is therefore fundamental in supporting the Repton Foundation and the Old Reptonian (OR) Alumni Society.
Please submit your application online by Tuesday 31st October 2023.
Should you wish to complete an offline application form, or should you have any questions, please do not hesitate to contact a member of the HR team via HR@repton.org.uk
Should you wish to be considered for this role, and would like an informal conversation about the position, please send your CV to the hiring manager Juliet Wolfe via jwolfe@repton.org.uk or request a call to discuss the role requirements.
Main Responsibilities
Database Management – manage, maintain and operate the Old Reptonian and Repton Foundation database. Ensure that the database is developed, updated and run according to current data security protocols. Ensure that back-up and recovery processes are fit for purpose. Establish ‘query/report request’ protocols.
Data Quality Assurance – work through the School’s electronic and hard copy records to ensure that data held is accurate, relevant, up to date and lawful.
Database Enhancement – work with software developers/providers to ensure the database is fit for purpose, accurate, accessible and secure. Liaise with developers on an ongoing basis to design, commission, install and implement new features, integrations and apps – or customise existing – and troubleshoot and solve issues.
Data Importing – ensure that annual bulk data imports (of Upper Sixth records) are processed accurately and in a timely manner.
Capacity Planning – analyse database usage patterns/trends to identify resource and upgrade requirements. Make recommendations as appropriate.
Database User Management – establish the needs and training requirements of end-users. Manage and monitor appropriate permissions and access levels and ensure data security and integrity. Provide ongoing training and support to approved users, where required.
Research – support the Development Director and Alumni Relations Manager in identifying donor prospects, mentors, speakers, case studies etc and generating guest profiles for events and fundraising purposes.
Reporting and Analytics – produce accurate data, reports and performance metrics to aid in event planning, audience profiling and donor, campaign and event analysis.
Financial Reconciliation – support Development Director in gift processing through recording and tracking donations, and reconciling with Finance Department.
Data Privacy Compliance –implement a robust process to ensure Data Protection Law 2018, UK GDPR and PECR regulations are adhered to with regard to all stored data and bulk data migrations.
Other Duties – any other reasonable duties as requested by the Line Manager.
The Ideal Candidate
Manage all aspects of data, the database and prospect research for alumni engagement and fundraising.
Skills & Experience
The successful candidate will have:
Essential
Knowledge of SQL
Knowledge of Oracle, MySQL, Raiser’s Edge, Salesforce, Potentiality or similar RDBMS, preferably used within the education or charities sector
The technical know-how and ability to manage a database, identify gaps both in data quality and database functionality, and propose and implement workable solutions
The perseverance and attention to detail to work through historical electronic and hard copy records and update contacts accordingly to ensure data integrity
Experience in interrogating and analysing data and running and interpreting reports, along with the ability to distil findings and complex data into easy-to-digest formats (to include metrics)
Good understanding of the Data Protection Act 2018, UK GDPR and PECR
Self-starter with ability to work independently within a small team
Flexibility and willingness to support the team with other activities when required (e.g. event and ticketing support/administration, OR alumni/staff/supplier/visitor liaison and queries, marketing support, social media support etc)
Excellent problem solving, analytical and communication skills
Desirable
Understanding of the alumni engagement and fundraising landscape as it relates to data processes and requirements (e.g. knowledge of third-party platforms such as JustGiving, Mailchimp and Eventbrite, as well as Gift Aid processing following HMRC guidelines)
Role: Data Migration Consultant Location: Walsall (Minimum 1 Day Per Week In-office + Site Travel) Salary: £50,000 - £60,000 Benefits: 10% Bonus, 6% Pension, 25 Days Annual Leave Plus Bank Holiday's We are looking for a Data Migration Consultant to join a marketing-leading software house, supporting and driving the Data Migration strategy for their large-scale implementation projects. You will work with the current Data Migration Consultant with their latest product - a cloud-based SaaS billing solution built around the Salesforce platform that has had a recent major launch in Australia and the USA. You will receive mentoring from their long-standing Lead Solution Consultant to develop your technical data skills, with the opportunity to become a Data Migration Lead. As well as the opportunity to support their Australian and American Markets, with the potential to travel to international clients if you wish to go. Role Reporting to the Lead Solution Consultant, you will support, manage, and facilitate internal business data migrations to support stakeholders throughout all stages of the implementation process. Responsibilities in this role include: Support and drive discussions around the business migration strategy, including data mapping and Extract, Transform and Load (ETL) activities. Assist in the planning of the workstream to ensure all activities are captured and planned for a successful phase. Facilitate Data Mapping workshops and drive discussions around data to capture and document the future state of data architecture. Ensure data migration works closely with other project workstreams such as Business Process Alignment, Integrations, and Reporting. Provide support to the integration stream, ensuring data consistency and accuracy in information and data exchanges. Experience A significant focus in this role will be ensuring the data migration strategy and processes are understood and adhered to across internal and external, technical and non-technical stakeholders. This includes project dedicated project managers, business analysts and application consultants, as well as onshore and offshore developers. The ideal Data Migration Consultant will possess the following skills and experience: Proven experience running large-scale data migrations. Technical experience in ETL, SQL and SSIS. A strong ethic towards high data standards in accuracy and completeness. Previously ran data migration workshops, driving business-wide discussion around data and the future of data architecture. Expertise in handling data migration concerning business processes and systems. Strong communication skills to liaise with stakeholders at all levels. Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.
Mar 29, 2024
Full time
Role: Data Migration Consultant Location: Walsall (Minimum 1 Day Per Week In-office + Site Travel) Salary: £50,000 - £60,000 Benefits: 10% Bonus, 6% Pension, 25 Days Annual Leave Plus Bank Holiday's We are looking for a Data Migration Consultant to join a marketing-leading software house, supporting and driving the Data Migration strategy for their large-scale implementation projects. You will work with the current Data Migration Consultant with their latest product - a cloud-based SaaS billing solution built around the Salesforce platform that has had a recent major launch in Australia and the USA. You will receive mentoring from their long-standing Lead Solution Consultant to develop your technical data skills, with the opportunity to become a Data Migration Lead. As well as the opportunity to support their Australian and American Markets, with the potential to travel to international clients if you wish to go. Role Reporting to the Lead Solution Consultant, you will support, manage, and facilitate internal business data migrations to support stakeholders throughout all stages of the implementation process. Responsibilities in this role include: Support and drive discussions around the business migration strategy, including data mapping and Extract, Transform and Load (ETL) activities. Assist in the planning of the workstream to ensure all activities are captured and planned for a successful phase. Facilitate Data Mapping workshops and drive discussions around data to capture and document the future state of data architecture. Ensure data migration works closely with other project workstreams such as Business Process Alignment, Integrations, and Reporting. Provide support to the integration stream, ensuring data consistency and accuracy in information and data exchanges. Experience A significant focus in this role will be ensuring the data migration strategy and processes are understood and adhered to across internal and external, technical and non-technical stakeholders. This includes project dedicated project managers, business analysts and application consultants, as well as onshore and offshore developers. The ideal Data Migration Consultant will possess the following skills and experience: Proven experience running large-scale data migrations. Technical experience in ETL, SQL and SSIS. A strong ethic towards high data standards in accuracy and completeness. Previously ran data migration workshops, driving business-wide discussion around data and the future of data architecture. Expertise in handling data migration concerning business processes and systems. Strong communication skills to liaise with stakeholders at all levels. Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.
Role: Solution Architect - CRMSalary: Up to £95'000 + 10% bonusLocation Bristol HQ - 2 days p/w on site. This market leader in the facilities management industry is looking for a CRM Solution Architect to help integrate their CRM systems and help them implement Salesforce as their main CRM. Experience Required: Demonstrable experience architecting and overseeing Customer focused cloud-based systems (Salesforce, Microsoft, Oracle etc.) and integrations including Mobile App, Web, Asset and Facilities Management, Finance etc. Experience with hospitality/property management systems is also highly desirable. Proven experience as a technical/solutions architect or related role, in a variety of industries; you will have the lessons learned from previous positions both good, and bad, and be able to apply these to this role. Expertise in business architecture capability modelling and process improvement. Proven experience helping to drive the adoption of new and emerging technology aligned to business needs in the Customer / Property domain, through understanding technology trends and prototyping / evaluating their practical application including low-code/no-code technologies. Excellent leadership and team collaboration skills, with strong business acumen and ability to understand organisational needs. Knowledge of industry standards, best practices, and emerging technologies Relevant Qualifications in Computer Science, Information Technology, or a related area Certifications in enterprise architecture (e.g., TOGAF, Zachman) are highly desirable. Responsibilities: Define and own the end-to-end solution architecture for all things Customer and Property Management including CRM, Marketing, Bookings/Inventory, Check-in, Check-out, and workflow while our customers are living with us. Validate and assure the technical suitability of solutions proposed by Implementation Partners, ensuring we drive early release of value, and pragmatic solutioning always. As a key member of our Architecture team, you will ensure all solution proposals align with our technology strategy, architecture principles and standards, working closely with projects and enterprise architecture to assure these solutions through technical design authority. Be the Technical lead during any software evaluations and RFI / RFP, facilitating technical requirements capture, scoring, workshops, questions, and answers etc. Ensure that all technology solutions meet security and regulatory compliance requirements, implementing security measures to protect our data and systems. Keep abreast of emerging technologies and trends and propose innovative solutions that enhance efficiency and competitiveness. Collaborate with technology teams, business functions, and external suppliers to implement solutions that meet business needs and align with architectural principles. Benefits: Pension matched +1% up to 11% 25 days holiday + bank holidays 10% annual bonus 18 weeks parental pay
Mar 29, 2024
Full time
Role: Solution Architect - CRMSalary: Up to £95'000 + 10% bonusLocation Bristol HQ - 2 days p/w on site. This market leader in the facilities management industry is looking for a CRM Solution Architect to help integrate their CRM systems and help them implement Salesforce as their main CRM. Experience Required: Demonstrable experience architecting and overseeing Customer focused cloud-based systems (Salesforce, Microsoft, Oracle etc.) and integrations including Mobile App, Web, Asset and Facilities Management, Finance etc. Experience with hospitality/property management systems is also highly desirable. Proven experience as a technical/solutions architect or related role, in a variety of industries; you will have the lessons learned from previous positions both good, and bad, and be able to apply these to this role. Expertise in business architecture capability modelling and process improvement. Proven experience helping to drive the adoption of new and emerging technology aligned to business needs in the Customer / Property domain, through understanding technology trends and prototyping / evaluating their practical application including low-code/no-code technologies. Excellent leadership and team collaboration skills, with strong business acumen and ability to understand organisational needs. Knowledge of industry standards, best practices, and emerging technologies Relevant Qualifications in Computer Science, Information Technology, or a related area Certifications in enterprise architecture (e.g., TOGAF, Zachman) are highly desirable. Responsibilities: Define and own the end-to-end solution architecture for all things Customer and Property Management including CRM, Marketing, Bookings/Inventory, Check-in, Check-out, and workflow while our customers are living with us. Validate and assure the technical suitability of solutions proposed by Implementation Partners, ensuring we drive early release of value, and pragmatic solutioning always. As a key member of our Architecture team, you will ensure all solution proposals align with our technology strategy, architecture principles and standards, working closely with projects and enterprise architecture to assure these solutions through technical design authority. Be the Technical lead during any software evaluations and RFI / RFP, facilitating technical requirements capture, scoring, workshops, questions, and answers etc. Ensure that all technology solutions meet security and regulatory compliance requirements, implementing security measures to protect our data and systems. Keep abreast of emerging technologies and trends and propose innovative solutions that enhance efficiency and competitiveness. Collaborate with technology teams, business functions, and external suppliers to implement solutions that meet business needs and align with architectural principles. Benefits: Pension matched +1% up to 11% 25 days holiday + bank holidays 10% annual bonus 18 weeks parental pay
As the Systems Architect, you'll be working in the Digital Education Products Portfolio team across a number of projects. We are seeking a highly skilled and motivated Systems Architect to join a team and spearhead the design, implementation and integration of robust, scalable, and secure technology solutions across a digital education, customer facing global education business. As a Systems Architect, you will play a pivotal role in designing, optimizing, and evaluating the technologies that form the digital education platforms and products. The Systems Architect will possess a strong delivery ethic and ensure technology projects are designed and implemented having thoroughly evaluated options and opportunities for both short and long term, to high quality standards and taking into consideration our technology landscape. Key responsibilities - System Architect: Develop and maintain a comprehensive technical architecture for the digital education platforms, aligning with the vision and goals. Design scalable and flexible systems that can cater to the needs of each product vision and accommodate future growth and technology advancements. Collaborate with product leads, IT teams, 3 rd party vendors and other stakeholders to translate business requirements into technical solutions. Conduct periodic audits and assessments to identify areas for optimization and propose solutions accordingly. Collaborate with compliance and cyber security teams and stay abreast of industry standards and regulations related to data privacy and education, ensuring compliance across all systems. Lead IT processes including presenting at: Technical Forums, IT Design Authority / Architecture Review Boards, IT Change Approval Board / management, IT Service reviews Experience required - Systems Architect: Proven experience as a Systems Architect or a similar role, preferably in the digital education domain or a related industry. Proficiency in designing systems and solution architecture incorporating SaaS, Digital web and apps, email protocols, Cloud infra, Middleware, backend enterprise systems and data platforms. Solid understanding of software development processes and methodologies, cloud computing, and infrastructure. Understanding of EdTech standards LTI, LIS, OneRoster, xAPI, SCORM, cmi5 etc, ideal, or willingness to learn. Proficiency in architectural design patterns, data modelling, system integration and considerations. Ability to collaborate effectively with others to define requirements. Adaptable and flexible working as part of a small team on various aspects of Technology evaluation, definition, sourcing, integrating etc. Experience with educational technologies, Learning Management Systems (LMS), and Student Information Systems (SIS) is advantageous. API / Integrations understanding, definition overseeing implementation for cross platform interoperability. RPA and automation experience connecting legacy systems. Identity management and SSO understanding and integration experience. Understanding of cyber security and global compliance. Experience of considered architecture including functional, non-functional, timelines, commercial considerations and constraints Experience in integrating digital platforms to backend enterprise systems: Salesforce CRM, SuccessFactors HR, Mulesoft, Azure cloud, Azure data platform. Innovation and use of AI tools Excellent communication and collaboration skills to work with both technical and non-technical stakeholders This is a hybrid role - 3 days in the office (London, Victoria) 2 from home.
Mar 29, 2024
Full time
As the Systems Architect, you'll be working in the Digital Education Products Portfolio team across a number of projects. We are seeking a highly skilled and motivated Systems Architect to join a team and spearhead the design, implementation and integration of robust, scalable, and secure technology solutions across a digital education, customer facing global education business. As a Systems Architect, you will play a pivotal role in designing, optimizing, and evaluating the technologies that form the digital education platforms and products. The Systems Architect will possess a strong delivery ethic and ensure technology projects are designed and implemented having thoroughly evaluated options and opportunities for both short and long term, to high quality standards and taking into consideration our technology landscape. Key responsibilities - System Architect: Develop and maintain a comprehensive technical architecture for the digital education platforms, aligning with the vision and goals. Design scalable and flexible systems that can cater to the needs of each product vision and accommodate future growth and technology advancements. Collaborate with product leads, IT teams, 3 rd party vendors and other stakeholders to translate business requirements into technical solutions. Conduct periodic audits and assessments to identify areas for optimization and propose solutions accordingly. Collaborate with compliance and cyber security teams and stay abreast of industry standards and regulations related to data privacy and education, ensuring compliance across all systems. Lead IT processes including presenting at: Technical Forums, IT Design Authority / Architecture Review Boards, IT Change Approval Board / management, IT Service reviews Experience required - Systems Architect: Proven experience as a Systems Architect or a similar role, preferably in the digital education domain or a related industry. Proficiency in designing systems and solution architecture incorporating SaaS, Digital web and apps, email protocols, Cloud infra, Middleware, backend enterprise systems and data platforms. Solid understanding of software development processes and methodologies, cloud computing, and infrastructure. Understanding of EdTech standards LTI, LIS, OneRoster, xAPI, SCORM, cmi5 etc, ideal, or willingness to learn. Proficiency in architectural design patterns, data modelling, system integration and considerations. Ability to collaborate effectively with others to define requirements. Adaptable and flexible working as part of a small team on various aspects of Technology evaluation, definition, sourcing, integrating etc. Experience with educational technologies, Learning Management Systems (LMS), and Student Information Systems (SIS) is advantageous. API / Integrations understanding, definition overseeing implementation for cross platform interoperability. RPA and automation experience connecting legacy systems. Identity management and SSO understanding and integration experience. Understanding of cyber security and global compliance. Experience of considered architecture including functional, non-functional, timelines, commercial considerations and constraints Experience in integrating digital platforms to backend enterprise systems: Salesforce CRM, SuccessFactors HR, Mulesoft, Azure cloud, Azure data platform. Innovation and use of AI tools Excellent communication and collaboration skills to work with both technical and non-technical stakeholders This is a hybrid role - 3 days in the office (London, Victoria) 2 from home.
My client is currently in the midst of implementing Workday Finance ERP to streamline their financial operations. We are seeking a highly skilled and experienced Workday Finance Integration Lead with Salesforce experience. The Workday Finance Integration Lead will be responsible for overseeing the integration of Workday Finance ERP with my clients existing systems, in addition to a Salesforce integration. The ideal candidate will have extensive experience in both Workday Finance and Salesforce, along with a deep understanding of integration methodologies and best practices. This individual will work closely with cross-functional teams to gather requirements, design integration solutions, and ensure successful implementation and testing. Key Responsibilities: Lead the integration efforts of Workday Finance ERP with existing systems, Collaborate with stakeholders to gather integration requirements and define integration scope. Design and architect integration solutions, ensuring scalability, reliability, and performance. Develop and implement integration mappings, transformations, and workflows. Configure and customize Workday Finance and Salesforce to support integration requirements. Collaborate with technical teams to develop and deploy integration components. Conduct integration testing, identify and resolve issues, and ensure data integrity. Provide guidance and support to cross-functional teams during the integration process. Essentials: Minimum of 5 years of experience in Workday Finance implementation and integration. Have been involved in End to End implementations of Workday Financials Extensive experience with Salesforce integration, including API integration, data synchronization, and middleware platforms.
Mar 29, 2024
Contractor
My client is currently in the midst of implementing Workday Finance ERP to streamline their financial operations. We are seeking a highly skilled and experienced Workday Finance Integration Lead with Salesforce experience. The Workday Finance Integration Lead will be responsible for overseeing the integration of Workday Finance ERP with my clients existing systems, in addition to a Salesforce integration. The ideal candidate will have extensive experience in both Workday Finance and Salesforce, along with a deep understanding of integration methodologies and best practices. This individual will work closely with cross-functional teams to gather requirements, design integration solutions, and ensure successful implementation and testing. Key Responsibilities: Lead the integration efforts of Workday Finance ERP with existing systems, Collaborate with stakeholders to gather integration requirements and define integration scope. Design and architect integration solutions, ensuring scalability, reliability, and performance. Develop and implement integration mappings, transformations, and workflows. Configure and customize Workday Finance and Salesforce to support integration requirements. Collaborate with technical teams to develop and deploy integration components. Conduct integration testing, identify and resolve issues, and ensure data integrity. Provide guidance and support to cross-functional teams during the integration process. Essentials: Minimum of 5 years of experience in Workday Finance implementation and integration. Have been involved in End to End implementations of Workday Financials Extensive experience with Salesforce integration, including API integration, data synchronization, and middleware platforms.
Technical Consultant £ Competitive + Benefits Cambridge - Remote / hybrid with relevant travel About Arcus Arcus is a fast growing and successful GovTech company. We are dynamic and forward thinking, with great ambition. At Arcus, you will have the chance to share your knowledge and make your presence felt. With our people at the core of everything we do, we don t want people to fit in , diversity and difference are essential to creativity. We want people to thrive in our open and collaborative environment and be an integral part of our close knit team. So, if you are looking for something more than just a job , you are in the right place. We have big company benefits, including Private Medical Insurance, Life Assurance and Pension, as well as Volunteering Days, Health & Wellbeing benefits and even our company Punt available for team members to book. If this all appeals and you have the ambition to match ours, then read on! The Job Role As a Technical Consultant within the Technical Operations division at Arcus Global you will work directly with customers, third parties and other teams within Arcus to deploy, configure and integrate the right blend of Arcus Apps (built on the Salesforce platform) and supporting technologies (such as CRM, GIS and Document Management). Responsibilities: Use your technical skills to customise and configure the product and platform to meet the customer s needs. You will translate their spoken and written business requirements into technical solutions where possible while offering advice on best practice and alternative technical solutions where appropriate Find new ways to improve customer experience and deliver their business goals. You will be confident in guiding customers to provide the information required clearly and concisely to allow you to quickly and accurately configure their system for them Deliver solutions that not only meet the customer s business requirements but make their day to day work easier and allow them to work efficiently and to a high quality Work with the internal project team to develop project documentation, such as training plans and material, how to videos and configuration templates. Ensure that your work is well documented so others within the team can make use of it on appropriate projects Guide and encourage the customer through the implementation process with excellent customer training and in turn building up their confidence in you, the team and the Arcus brand. Ensure that the product owner is engaged and understands their tasks so that they can complete them in a timely fashion Ensure that updates are passed on the customers regularly and pursue the necessary level of engagement from stakeholders both within and outside the business Look for new ways to improve our processes and products by analysing information gathered from customers and presenting well thought out solutions and ideas back to internal seniors and leads in our R&D department. You may see your work and suggestions added to our products, helping you show your customers that you are working for them Is this You? Experience of configuring or developing business (web) applications A good understanding of factors such as data models, security models, and workflows Our work often includes custom code and integrations, thus a working knowledge of the following is expected: issue management application such as JIRA; basic HTML development principles; DBA skills; JavaScript; Frameworks & Tools (e.g. Bootstrap, AngularJS, Semantic UI etc); experience with source control such as GIT would also be very useful Understand the principles of application architecture and have experience with the design process Good level of customer service (our team s customers are external, but your experience working with internal stakeholders is also valued) and helping them work through challenges to achieve a positive outcome Excellent communication skills both verbal and written Highly organised and not easily fazed by unexpected changes or issues You must be a self-starter, as comfortable working outside of the box as in it, happy to learn any technology or tool and become the expert on it within the company. You should not be afraid to step up and lead if appropriate Desired Skills and Experience: Hands on experience with data analysis and/or migration work Salesforce experience - We build mainly on the (url removed) platform so existing knowledge and experience with Salesforce is required. You should be able to turn your hand to both the declarative and programmatic aspects of the platform Experience working with and configuring cloud services (AWS, Azure, etc.) Knowledge of how the UK public sector is structured and the different roles and purposes of the organisations that comprise it. This will help you understand who our customers are and the pressures they face The role could include UK-wide travel and therefore holding a full UK driving licence and having use of your own vehicle would be helpful How to Apply If interested, please click on the link provided and you will be redirected to our website to complete your application.
Mar 29, 2024
Full time
Technical Consultant £ Competitive + Benefits Cambridge - Remote / hybrid with relevant travel About Arcus Arcus is a fast growing and successful GovTech company. We are dynamic and forward thinking, with great ambition. At Arcus, you will have the chance to share your knowledge and make your presence felt. With our people at the core of everything we do, we don t want people to fit in , diversity and difference are essential to creativity. We want people to thrive in our open and collaborative environment and be an integral part of our close knit team. So, if you are looking for something more than just a job , you are in the right place. We have big company benefits, including Private Medical Insurance, Life Assurance and Pension, as well as Volunteering Days, Health & Wellbeing benefits and even our company Punt available for team members to book. If this all appeals and you have the ambition to match ours, then read on! The Job Role As a Technical Consultant within the Technical Operations division at Arcus Global you will work directly with customers, third parties and other teams within Arcus to deploy, configure and integrate the right blend of Arcus Apps (built on the Salesforce platform) and supporting technologies (such as CRM, GIS and Document Management). Responsibilities: Use your technical skills to customise and configure the product and platform to meet the customer s needs. You will translate their spoken and written business requirements into technical solutions where possible while offering advice on best practice and alternative technical solutions where appropriate Find new ways to improve customer experience and deliver their business goals. You will be confident in guiding customers to provide the information required clearly and concisely to allow you to quickly and accurately configure their system for them Deliver solutions that not only meet the customer s business requirements but make their day to day work easier and allow them to work efficiently and to a high quality Work with the internal project team to develop project documentation, such as training plans and material, how to videos and configuration templates. Ensure that your work is well documented so others within the team can make use of it on appropriate projects Guide and encourage the customer through the implementation process with excellent customer training and in turn building up their confidence in you, the team and the Arcus brand. Ensure that the product owner is engaged and understands their tasks so that they can complete them in a timely fashion Ensure that updates are passed on the customers regularly and pursue the necessary level of engagement from stakeholders both within and outside the business Look for new ways to improve our processes and products by analysing information gathered from customers and presenting well thought out solutions and ideas back to internal seniors and leads in our R&D department. You may see your work and suggestions added to our products, helping you show your customers that you are working for them Is this You? Experience of configuring or developing business (web) applications A good understanding of factors such as data models, security models, and workflows Our work often includes custom code and integrations, thus a working knowledge of the following is expected: issue management application such as JIRA; basic HTML development principles; DBA skills; JavaScript; Frameworks & Tools (e.g. Bootstrap, AngularJS, Semantic UI etc); experience with source control such as GIT would also be very useful Understand the principles of application architecture and have experience with the design process Good level of customer service (our team s customers are external, but your experience working with internal stakeholders is also valued) and helping them work through challenges to achieve a positive outcome Excellent communication skills both verbal and written Highly organised and not easily fazed by unexpected changes or issues You must be a self-starter, as comfortable working outside of the box as in it, happy to learn any technology or tool and become the expert on it within the company. You should not be afraid to step up and lead if appropriate Desired Skills and Experience: Hands on experience with data analysis and/or migration work Salesforce experience - We build mainly on the (url removed) platform so existing knowledge and experience with Salesforce is required. You should be able to turn your hand to both the declarative and programmatic aspects of the platform Experience working with and configuring cloud services (AWS, Azure, etc.) Knowledge of how the UK public sector is structured and the different roles and purposes of the organisations that comprise it. This will help you understand who our customers are and the pressures they face The role could include UK-wide travel and therefore holding a full UK driving licence and having use of your own vehicle would be helpful How to Apply If interested, please click on the link provided and you will be redirected to our website to complete your application.
Trust Payments has an exciting opportunity for a Technical Support Officer to join their team. Location: Bournemouth, UK Salary: Competitive + Benefits Job Type: Permanent, Full-Time About Us: Trust Payments is a global unified payment technology group that was formed in 2019 combining technology and financial services into an omnichannel solution. The new business model has enabled Trust Payments to establish itself as a leading Fintech Payments group. Technical Support Officer The Role: The Technical Support Officer will provide second-line assistance to our customers and partners. You will always practise excellent customer service, via multiple channels with a particular champion role to play regarding our new and growing product offering in the retail space. You will be accountable for initial investigation / resolution of technical issues, handling customer phone calls, integration tasks - and escalation to third line teams as required Technical Support Officer Key Responsibilities: - Managing support cases in the Zendesk tool both from email and phone - Assisting Trust Payment s customers & partners in the technical operation of their till systems, banking, and merchant services accounts - Assisting Trust Payment s customers during the integration of their website and/or retail payments equipment / functionalities - Dealing with customer escalations - Record details of enquiries, comments and details of action taken via the Zendesk tool - Liaising with banks and development partners - Contribute to meetings with the Technical Support team as required (on-going issues, team huddles) - Keep the Technical Support management team updated on support issues, and request assistance where needed - Contribute to the 24/7 support model on a rotational basis with the team - Taking on ad-hoc tasks when required - Comply with all legislation and codes of practice appropriate to the role - Comply with the Health and Safety at work Act (1974) and relevant directives in all activities. Technical Support Officer Experience & Qualifications: Essential: - 1+ years in a similar technical assistance orientated role - Dealing with customers on the phone and via email - Handling difficult situations over the phone with customers - Managing a busy workload in a fast-paced environment - Excellent typing skills and IT Skills including Microsoft Office (Excel, Word, and PowerPoint), Salesforce, DMS, Data handling and Record keeping - Information gathering, problem analysis and resolution - Able to articulate technical explanations in a non-technical way - Strong communicator able to communicate confidently with all levels of colleagues within the business - Experience of working in an ITIL environment Desirable: - Using Zendesk or similar ITSM tool - Assist function within the retail industry and/or payment services Technical Support Officer Key Skills: Essential: - Loves dealing with customers and is dedicated to delivering the best customer experience possible - Ability to build strong relationships with customers - Shows empathy towards customers - Able to demonstrate appropriate business acumen - Utilises effective problem-solving techniques during stressful situations - Able to adapt in a fast-paced environment - The ability to prioritise own workload - Works well under pressure and to tight timescales - Excellent team player with the skills and ability to build strong relationships with the team and stakeholders within the business at all levels - Ability to work unsupervised in an efficient manner applying integrity with discretion in dealing with customers - Ability to identify and contribute to opportunities/solutions for the company in a collaborative environment Desirable: - ITIL Foundation qualified - Javascript and/or PHP - Awareness of Payment system capabilities and features Technical Support Officer Benefits: - Opportunity to be part of a rapidly scaling and market-leading Fintech business - Health and Wellbeing ethos including regular wellness sessions, fitness and nutrition and other events as well as internally qualified mental health first aiders - Family-friendly enhanced benefits/policies - Pension, Healthcare, Life Assurance - Social events and team building We acknowledge the value that a diverse and inclusive working environment brings to Trust Payments. We celebrate the differences that people can bring through their cultures, backgrounds, and perspectives. We are dedicated to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other protected characteristic. During the recruitment process we welcome you to inform us confidentially of any special adjustments required to participate fully in our recruitment experience. To submit your CV for this exciting Technical Support Officer opportunity, please click Apply now!
Mar 28, 2024
Full time
Trust Payments has an exciting opportunity for a Technical Support Officer to join their team. Location: Bournemouth, UK Salary: Competitive + Benefits Job Type: Permanent, Full-Time About Us: Trust Payments is a global unified payment technology group that was formed in 2019 combining technology and financial services into an omnichannel solution. The new business model has enabled Trust Payments to establish itself as a leading Fintech Payments group. Technical Support Officer The Role: The Technical Support Officer will provide second-line assistance to our customers and partners. You will always practise excellent customer service, via multiple channels with a particular champion role to play regarding our new and growing product offering in the retail space. You will be accountable for initial investigation / resolution of technical issues, handling customer phone calls, integration tasks - and escalation to third line teams as required Technical Support Officer Key Responsibilities: - Managing support cases in the Zendesk tool both from email and phone - Assisting Trust Payment s customers & partners in the technical operation of their till systems, banking, and merchant services accounts - Assisting Trust Payment s customers during the integration of their website and/or retail payments equipment / functionalities - Dealing with customer escalations - Record details of enquiries, comments and details of action taken via the Zendesk tool - Liaising with banks and development partners - Contribute to meetings with the Technical Support team as required (on-going issues, team huddles) - Keep the Technical Support management team updated on support issues, and request assistance where needed - Contribute to the 24/7 support model on a rotational basis with the team - Taking on ad-hoc tasks when required - Comply with all legislation and codes of practice appropriate to the role - Comply with the Health and Safety at work Act (1974) and relevant directives in all activities. Technical Support Officer Experience & Qualifications: Essential: - 1+ years in a similar technical assistance orientated role - Dealing with customers on the phone and via email - Handling difficult situations over the phone with customers - Managing a busy workload in a fast-paced environment - Excellent typing skills and IT Skills including Microsoft Office (Excel, Word, and PowerPoint), Salesforce, DMS, Data handling and Record keeping - Information gathering, problem analysis and resolution - Able to articulate technical explanations in a non-technical way - Strong communicator able to communicate confidently with all levels of colleagues within the business - Experience of working in an ITIL environment Desirable: - Using Zendesk or similar ITSM tool - Assist function within the retail industry and/or payment services Technical Support Officer Key Skills: Essential: - Loves dealing with customers and is dedicated to delivering the best customer experience possible - Ability to build strong relationships with customers - Shows empathy towards customers - Able to demonstrate appropriate business acumen - Utilises effective problem-solving techniques during stressful situations - Able to adapt in a fast-paced environment - The ability to prioritise own workload - Works well under pressure and to tight timescales - Excellent team player with the skills and ability to build strong relationships with the team and stakeholders within the business at all levels - Ability to work unsupervised in an efficient manner applying integrity with discretion in dealing with customers - Ability to identify and contribute to opportunities/solutions for the company in a collaborative environment Desirable: - ITIL Foundation qualified - Javascript and/or PHP - Awareness of Payment system capabilities and features Technical Support Officer Benefits: - Opportunity to be part of a rapidly scaling and market-leading Fintech business - Health and Wellbeing ethos including regular wellness sessions, fitness and nutrition and other events as well as internally qualified mental health first aiders - Family-friendly enhanced benefits/policies - Pension, Healthcare, Life Assurance - Social events and team building We acknowledge the value that a diverse and inclusive working environment brings to Trust Payments. We celebrate the differences that people can bring through their cultures, backgrounds, and perspectives. We are dedicated to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other protected characteristic. During the recruitment process we welcome you to inform us confidentially of any special adjustments required to participate fully in our recruitment experience. To submit your CV for this exciting Technical Support Officer opportunity, please click Apply now!
Senior Salesforce Developer Fully remote We are working with our client, who are headquartered out of Birmingham to hire a Senior Salesforce Developer to join their team on a permanent basis. This role will need a strong technical background to provide hands-on Salesforce development as well as mentoring other, less experienced, team members both onshore and offshore. You will also be heavily involved in collaborating with stakeholders to solve business needs along with the strategic priorities of the organisation. This role offers a fully remote opportunity with occasional visits to their office as and when required for induction, meetings and quarterly 1 to 1's. Key Responsibilities Assist in the deployment of extensions and additions to the system, providing specifications for change, and liaising with internal or external development resources to deliver agreed system changes on Salesforce and other ancillary systems. Coach, develop and motivate Salesforce Developers, providing technical expertise to ensure they know what is expected of them, maximise their performance and develop their potential striving for continually improving team efficiency and effectiveness. Collaborate business stakeholders by developing positive relationships through appropriate management of their expectations and agreed objectives. Define and maintain team operating standards for items such as System Development Life Cycle (SDLC) processes, coding standards, issue tracking, reporting to improve productivity and quality in the deliverables. Analyse current system enhancements with a view to enhancing efficiency and automation. Perform data migration/manipulation/analysis which may be needed as part of the implementation of new enhancements or for regulatory requirements. Deliver one off activities and projects to the outcomes and standards agreed with line manager. Other ad-hoc tasks and/or projects as required in line with the skills and responsibilities of the job holder. Skills required: Proven background in Salesforce development Excellent communication skills - able to liaise with internal team members as well as business stakeholders A background within a leadership/management would be highly desirable Senior Salesforce Developer Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website (url removed)
Mar 28, 2024
Full time
Senior Salesforce Developer Fully remote We are working with our client, who are headquartered out of Birmingham to hire a Senior Salesforce Developer to join their team on a permanent basis. This role will need a strong technical background to provide hands-on Salesforce development as well as mentoring other, less experienced, team members both onshore and offshore. You will also be heavily involved in collaborating with stakeholders to solve business needs along with the strategic priorities of the organisation. This role offers a fully remote opportunity with occasional visits to their office as and when required for induction, meetings and quarterly 1 to 1's. Key Responsibilities Assist in the deployment of extensions and additions to the system, providing specifications for change, and liaising with internal or external development resources to deliver agreed system changes on Salesforce and other ancillary systems. Coach, develop and motivate Salesforce Developers, providing technical expertise to ensure they know what is expected of them, maximise their performance and develop their potential striving for continually improving team efficiency and effectiveness. Collaborate business stakeholders by developing positive relationships through appropriate management of their expectations and agreed objectives. Define and maintain team operating standards for items such as System Development Life Cycle (SDLC) processes, coding standards, issue tracking, reporting to improve productivity and quality in the deliverables. Analyse current system enhancements with a view to enhancing efficiency and automation. Perform data migration/manipulation/analysis which may be needed as part of the implementation of new enhancements or for regulatory requirements. Deliver one off activities and projects to the outcomes and standards agreed with line manager. Other ad-hoc tasks and/or projects as required in line with the skills and responsibilities of the job holder. Skills required: Proven background in Salesforce development Excellent communication skills - able to liaise with internal team members as well as business stakeholders A background within a leadership/management would be highly desirable Senior Salesforce Developer Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website (url removed)
Role: Solution Architect Location: Remote Salary: 80,000 per annum + benefits About Company: 83zero is proud to partner with a leading for-profit organisation in the education sector, committed to delivering exceptional services to students globally. Job Purpose: As a Solution Architect, you will collaborate closely with senior stakeholders to identify and design solutions for business projects. Leading the design efforts during project delivery, you'll play a pivotal role in ensuring successful outcomes. This role involves working closely with customers and delivery teams, making it central to project success. Key Responsibilities: Conduct high-level technical impact assessments to support business cases and project initiation. Assist in detailed analysis, requirements capture, and project planning. Collaborate with IT Leadership to devise, broker, and document solutions to business problems. Work with business stakeholders, application architects, and development teams to refine requirements and resolve issues. Act as a central point of guidance and motivation for development teams during project phases. Assist project team members in resolving issues with project deliverable. Proactively participate in the build and management of platform and delivery road maps in collaboration with IT Leadership. People and Leadership: Foster a productive working environment through constructive feedback and appropriate involvement, delegation, and monitoring of staff. Provide regular communication updates to direct reports and other IT team members. Encourage a culture of accountability, trust, commitment, professional development, and team cooperation. Relationship Management: Manage internal and external relationships and communications effectively. Interface with vendors as required. Projects: Deliver or assist in projects as required. Maintain Control and Integrity of Systems and Processes: Adhere to all IT-related policies and procedures. Provide technical leadership to ensure solutions are architecturally sound and minimise technical debt. Governance: Ensure compliance with relevant data protection, financial, taxation, and legal requirements. Experience Required: Broad knowledge of enterprise business systems, especially CRM, BI, and BPM. Deep technical expertise in at least one key area such as security, performance, high availability, or relational databases. Broad technical awareness covering network infrastructure, information architecture, software languages, frameworks, and integration technologies. Desired Experience: Previous role as an application architect, lead developer, or business analyst, ideally in a medium-sized enterprise. Practical experience in programming. Demonstrated experience in leading small teams. Direct experience with Salesforce and Boomi is advantageous. Knowledge/Skills: Understanding of agile methodologies and related project management frameworks. Familiarity with design thinking, product management, SDLC, and release plan processes. Ability to maintain, influence, and motivate teams. Familiarity with a variety of development methods and processes. Experience with Salesforce or another SaaS CRM platform. Understanding of web application architecture and enterprise integration patterns. If you're passionate about delivering innovative solutions and thrive in a collaborative environment, we'd love to hear from you! Please apply with your CV and cover letter detailing your suitability for the role.
Mar 28, 2024
Full time
Role: Solution Architect Location: Remote Salary: 80,000 per annum + benefits About Company: 83zero is proud to partner with a leading for-profit organisation in the education sector, committed to delivering exceptional services to students globally. Job Purpose: As a Solution Architect, you will collaborate closely with senior stakeholders to identify and design solutions for business projects. Leading the design efforts during project delivery, you'll play a pivotal role in ensuring successful outcomes. This role involves working closely with customers and delivery teams, making it central to project success. Key Responsibilities: Conduct high-level technical impact assessments to support business cases and project initiation. Assist in detailed analysis, requirements capture, and project planning. Collaborate with IT Leadership to devise, broker, and document solutions to business problems. Work with business stakeholders, application architects, and development teams to refine requirements and resolve issues. Act as a central point of guidance and motivation for development teams during project phases. Assist project team members in resolving issues with project deliverable. Proactively participate in the build and management of platform and delivery road maps in collaboration with IT Leadership. People and Leadership: Foster a productive working environment through constructive feedback and appropriate involvement, delegation, and monitoring of staff. Provide regular communication updates to direct reports and other IT team members. Encourage a culture of accountability, trust, commitment, professional development, and team cooperation. Relationship Management: Manage internal and external relationships and communications effectively. Interface with vendors as required. Projects: Deliver or assist in projects as required. Maintain Control and Integrity of Systems and Processes: Adhere to all IT-related policies and procedures. Provide technical leadership to ensure solutions are architecturally sound and minimise technical debt. Governance: Ensure compliance with relevant data protection, financial, taxation, and legal requirements. Experience Required: Broad knowledge of enterprise business systems, especially CRM, BI, and BPM. Deep technical expertise in at least one key area such as security, performance, high availability, or relational databases. Broad technical awareness covering network infrastructure, information architecture, software languages, frameworks, and integration technologies. Desired Experience: Previous role as an application architect, lead developer, or business analyst, ideally in a medium-sized enterprise. Practical experience in programming. Demonstrated experience in leading small teams. Direct experience with Salesforce and Boomi is advantageous. Knowledge/Skills: Understanding of agile methodologies and related project management frameworks. Familiarity with design thinking, product management, SDLC, and release plan processes. Ability to maintain, influence, and motivate teams. Familiarity with a variety of development methods and processes. Experience with Salesforce or another SaaS CRM platform. Understanding of web application architecture and enterprise integration patterns. If you're passionate about delivering innovative solutions and thrive in a collaborative environment, we'd love to hear from you! Please apply with your CV and cover letter detailing your suitability for the role.
Hours: 40 hours per week, Monday to Friday Location: Cannock with hybrid and flexible working When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. We are currently looking for a talented Data Analyst to join a large data and analytics function within a leading Environmental company. The Data Analyst will be surrounded by like minded people who are all trying to achieve similar goals. As a business we are making more and more decisions based on data and you can play a big part in helping us to achieve our growth objectives. What we can offer you; 25 days of annual leave. Access to our company pension scheme. Discounts on everything from groceries to well known retailers. Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to. 24 hour access to a virtual GP, 365 days a year, for you and family members in your household. One paid days leave every year to volunteer and support your community. Ongoing training and development opportunities, allowing you to reach your full potential. What will you be doing? Create a suite of automated reports and dashboards by which we can effectively manage our business. Identify KPIs within the business and ensure that they are measurable with achievable targets. Develop an understanding of the various end users of these reports and ensure that they are suitable. Use advanced analytics practices to delve deeper into trends and patterns in the data. Be able to communicate technical solutions to non-technical people. What are we looking for? Strong SQL coding ability with an ability to understand data modelling within SSAS or Power BI Models. Experience utilising data viz tools (Salesforce / Power Bi preferred). Microsoft Power BI Desktop and Online (Report and Dataset development and management). High problem solving ability. What's Next: Apply today, so we can make a difference for generations to come. We're proud to be listed in The Sunday Times Best Places to Work 2023, being named as a Top 10 Very Big Organisation and Highly Commended as a workplace for 55+. This accolade further demonstrates our commitment to our people and our actions in creating an environment where everyone can be their true selves and enjoy working at Veolia. We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process please do not hesitate to let us know. Here at Veolia, we're proud to be known as an equal opportunities employer. We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. So no matter their age, gender, gender expression, disability, race, ethnicity, religion, belief, sexuality or veteran status, every applicant who meets the minimum requirements will be considered fully.
Mar 28, 2024
Full time
Hours: 40 hours per week, Monday to Friday Location: Cannock with hybrid and flexible working When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. We are currently looking for a talented Data Analyst to join a large data and analytics function within a leading Environmental company. The Data Analyst will be surrounded by like minded people who are all trying to achieve similar goals. As a business we are making more and more decisions based on data and you can play a big part in helping us to achieve our growth objectives. What we can offer you; 25 days of annual leave. Access to our company pension scheme. Discounts on everything from groceries to well known retailers. Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to. 24 hour access to a virtual GP, 365 days a year, for you and family members in your household. One paid days leave every year to volunteer and support your community. Ongoing training and development opportunities, allowing you to reach your full potential. What will you be doing? Create a suite of automated reports and dashboards by which we can effectively manage our business. Identify KPIs within the business and ensure that they are measurable with achievable targets. Develop an understanding of the various end users of these reports and ensure that they are suitable. Use advanced analytics practices to delve deeper into trends and patterns in the data. Be able to communicate technical solutions to non-technical people. What are we looking for? Strong SQL coding ability with an ability to understand data modelling within SSAS or Power BI Models. Experience utilising data viz tools (Salesforce / Power Bi preferred). Microsoft Power BI Desktop and Online (Report and Dataset development and management). High problem solving ability. What's Next: Apply today, so we can make a difference for generations to come. We're proud to be listed in The Sunday Times Best Places to Work 2023, being named as a Top 10 Very Big Organisation and Highly Commended as a workplace for 55+. This accolade further demonstrates our commitment to our people and our actions in creating an environment where everyone can be their true selves and enjoy working at Veolia. We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process please do not hesitate to let us know. Here at Veolia, we're proud to be known as an equal opportunities employer. We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. So no matter their age, gender, gender expression, disability, race, ethnicity, religion, belief, sexuality or veteran status, every applicant who meets the minimum requirements will be considered fully.
Do you have Salesforce Velocity experience, and are you seeking a new job? This position can be based anywhere within the UK and is primarily remote with occasional travel. Deerfoot IT Recruitment is helping a collaborative company recruit a Salesforce Velocity Consultant, and this full-time role comes with a salary of up to 85,000 p/a and excellent benefits. As a Salesforce Velocity Consultant, you will work across various industry sectors, from Energy and Utilities, Automotive to Telecommunications. You will be working with our clients to transform their business using the (url removed) platform supported by one of the largest ecosystems of Salesforce apps. In your first few weeks in this Salesforce Velocity Consultant role, you can expect to: Work closely with our Salesforce functional consultants to understand the client's requirements and develop the solution in Salesforce Operate as a salesforce Industries Platform SME to support building the skillset across the DCX practice Build solutions as part of an agile team using OmniStudio tools, LWC, JavaScript and Apex To apply, you will need Salesforce Industries technical experience covering one or more of the industry clouds Energy and Utilities, Communication, Public Sector, Health. You will also require the following: Experience in project work with tools like Omniscripts, Dataraptor, Integration procedures, FlexCards, IDX workbench and Lightning web components (LWC) Experience in Order Management, Enterprise Sales Management, Multisite Cart (preferred) Experience working on large complex end-user or client projects involving several hundred Salesforce end users Certifications - Platform Developer PD1 and any other Salesforce cloud certifications In return for your passion, collaborative approach and commitment, you'll receive a generous salary of up to 85,000 p/a and a benefits package and join a friendly and inclusive culture. If this full-time Salesforce Velocity Consultant job in London motivates and inspires you, please contact Deerfoot IT Recruitment today. We'd love to help you get your next role. Deerfoot IT Resources Ltd is one of the UK's leading IT Recruitment Agencies, trusted by many of the UK's leading employers. Established in 1997, we have over 25 years of experience as IT Recruitment Specialists. We will never send your CV anywhere without your authorisation and only after you have seen the complete details of this opportunity. Deerfoot is acting as an employment agency for permanent hires and an employment business for contingency hires. Each time Deerfoot sends a CV to a recruiting client, we donate 1 to The Born Free Foundation phone number removed . Deerfoot is also climate-positive in partnership with Ecologi. Deerfoot IT Resources Ltd is acting as an Employment Agency in relation to this vacancy.
Mar 28, 2024
Full time
Do you have Salesforce Velocity experience, and are you seeking a new job? This position can be based anywhere within the UK and is primarily remote with occasional travel. Deerfoot IT Recruitment is helping a collaborative company recruit a Salesforce Velocity Consultant, and this full-time role comes with a salary of up to 85,000 p/a and excellent benefits. As a Salesforce Velocity Consultant, you will work across various industry sectors, from Energy and Utilities, Automotive to Telecommunications. You will be working with our clients to transform their business using the (url removed) platform supported by one of the largest ecosystems of Salesforce apps. In your first few weeks in this Salesforce Velocity Consultant role, you can expect to: Work closely with our Salesforce functional consultants to understand the client's requirements and develop the solution in Salesforce Operate as a salesforce Industries Platform SME to support building the skillset across the DCX practice Build solutions as part of an agile team using OmniStudio tools, LWC, JavaScript and Apex To apply, you will need Salesforce Industries technical experience covering one or more of the industry clouds Energy and Utilities, Communication, Public Sector, Health. You will also require the following: Experience in project work with tools like Omniscripts, Dataraptor, Integration procedures, FlexCards, IDX workbench and Lightning web components (LWC) Experience in Order Management, Enterprise Sales Management, Multisite Cart (preferred) Experience working on large complex end-user or client projects involving several hundred Salesforce end users Certifications - Platform Developer PD1 and any other Salesforce cloud certifications In return for your passion, collaborative approach and commitment, you'll receive a generous salary of up to 85,000 p/a and a benefits package and join a friendly and inclusive culture. If this full-time Salesforce Velocity Consultant job in London motivates and inspires you, please contact Deerfoot IT Recruitment today. We'd love to help you get your next role. Deerfoot IT Resources Ltd is one of the UK's leading IT Recruitment Agencies, trusted by many of the UK's leading employers. Established in 1997, we have over 25 years of experience as IT Recruitment Specialists. We will never send your CV anywhere without your authorisation and only after you have seen the complete details of this opportunity. Deerfoot is acting as an employment agency for permanent hires and an employment business for contingency hires. Each time Deerfoot sends a CV to a recruiting client, we donate 1 to The Born Free Foundation phone number removed . Deerfoot is also climate-positive in partnership with Ecologi. Deerfoot IT Resources Ltd is acting as an Employment Agency in relation to this vacancy.
Business Improvement Project Manager Hybrid working / Edgbaston We are exited to be working with a fantastic company in the Birmingham area. These guys are a leader in the procurement space who support some of the UK's most critical health infrastructures in the private and public sector. They are looking for a PM who is experienced in a variety of technicalities. These include change management, transformation, implementation, business improvement and more! What are we looking for: Confident PM who can communicate clearly with Stakeholders and internal team members Strong delivery experience and ability to focus on the business needs. Strong ability to work independently and in a team Confident in stakeholder management and building relationships. Extensive knowledge of frameworks and standards Comfortable managing multiple, diverse medium to large projects of high complexity across multiple teams KNOWLEDGE, SKILLS & ABILITIES PRINCE 2/APM Projects or qualified through experience Ability to learn and adopt in house software such as Salesforce (CRM tools) Proven experience in business process change and analysis. Align internal and external resources to achieve objectives Understand and interpret complex instructions, proposals, and contract language Apply now!
Mar 28, 2024
Full time
Business Improvement Project Manager Hybrid working / Edgbaston We are exited to be working with a fantastic company in the Birmingham area. These guys are a leader in the procurement space who support some of the UK's most critical health infrastructures in the private and public sector. They are looking for a PM who is experienced in a variety of technicalities. These include change management, transformation, implementation, business improvement and more! What are we looking for: Confident PM who can communicate clearly with Stakeholders and internal team members Strong delivery experience and ability to focus on the business needs. Strong ability to work independently and in a team Confident in stakeholder management and building relationships. Extensive knowledge of frameworks and standards Comfortable managing multiple, diverse medium to large projects of high complexity across multiple teams KNOWLEDGE, SKILLS & ABILITIES PRINCE 2/APM Projects or qualified through experience Ability to learn and adopt in house software such as Salesforce (CRM tools) Proven experience in business process change and analysis. Align internal and external resources to achieve objectives Understand and interpret complex instructions, proposals, and contract language Apply now!
Senior Salesforce Developer Senior Salesforce Developer required by a leading professional membership body in London. This organisation has a dynamic IT environment and are about to kick off a major Salesforce re-implementation programme. This is therefore a key role within the in-house Salesforce team where you will be the technical specialist, leading the ongoing development of the Salesforce platform, drive projects, improve processes, advise, and support the 3rd party implementation partner. You will even get the opportunity to mentor, coach and manage a Junior Developer and Salesforce Administrator. With a collaborative, friendly and stable team, this is an organisation that continually invests in its technology estate. You will take ownership, oversee and lead on Salesforce development and support, setting technical standards and guidelines for Salesforce, and coaching developers on reusability and best practices. You will collaborate with the team and end users in identifying possible enhancements and in identifying bugs and will work closely with Project Managers and Business Analysts to produce accurate delivery estimates and manage the transition from analysis through to design and delivery. This is an exciting and challenging opportunity for a Salesforce Developer who is looking to make that next step in their career, be involved in a wide range of projects and take on responsibility for defining, designing and implementing Salesforce application and data architectures. To be considered you will be a passionate Salesforce Developer with a broad range of skills spanning hands on development, knowledge of data migration and integration. Skills required: Excellent hands-on development experience using Salesforce configuration and customisations using Apex, Visualforce, Triggers, Scheduled and Batch classes etc., Strong Salesforce customisation and configuration experience (with exposure to at least 1 or more of the following clouds: Sales, Service, Marketing, Communities and Knowledge) Good experience using Salesforce data tools (Data Loader, DemandTools, Eclipse (url removed) IDE) Proven integration experience with knowledge of REST, SOAP APIs, oAuth and Single Sign-On. Ability to write SQL Queries, stored procedures, DTSs, SSIS Knowledge of relational database concepts and database design Knowledge of the Product Development Lifecycle and DevOps Tools like GIT, Jenkins, JIRA etc A good understanding of Salesforce Deployment Process and tools like ANT, Change Sets and (url removed) IDE. Supporting users in the use of database driven applications You should hold Salesforce Certifications (ideally Salesforce Administrator and Platform Developer). In addition to your Salesforce skills, you should be a strong communicator with excellent relationship and team working skills. You will be flexible and adaptable in your approach and a keen problem solver with a hands-on and can-do attitude. This organisation can offer a lot of flexibility, and this is a hybrid role which will see you work in the fantastic Central London office twice a week, with 3 days remotely. An excellent salary up to 60,000 is on offer as well as an excellent package including 27 Days Holiday, Pension Contribution, Life Assurance, Flexitime option, Onsite Gym, Family Friendly Benefits, as well as other perks. If you are a Salesforce Developer looking for an amazing opportunity to progress your skills, then apply NOW. If you are interested please apply ASAP. The People Network is an employment agency and will respond to all applicants within three - five working days. If you do not hear within these timescales please feel free to get in touch.
Mar 28, 2024
Full time
Senior Salesforce Developer Senior Salesforce Developer required by a leading professional membership body in London. This organisation has a dynamic IT environment and are about to kick off a major Salesforce re-implementation programme. This is therefore a key role within the in-house Salesforce team where you will be the technical specialist, leading the ongoing development of the Salesforce platform, drive projects, improve processes, advise, and support the 3rd party implementation partner. You will even get the opportunity to mentor, coach and manage a Junior Developer and Salesforce Administrator. With a collaborative, friendly and stable team, this is an organisation that continually invests in its technology estate. You will take ownership, oversee and lead on Salesforce development and support, setting technical standards and guidelines for Salesforce, and coaching developers on reusability and best practices. You will collaborate with the team and end users in identifying possible enhancements and in identifying bugs and will work closely with Project Managers and Business Analysts to produce accurate delivery estimates and manage the transition from analysis through to design and delivery. This is an exciting and challenging opportunity for a Salesforce Developer who is looking to make that next step in their career, be involved in a wide range of projects and take on responsibility for defining, designing and implementing Salesforce application and data architectures. To be considered you will be a passionate Salesforce Developer with a broad range of skills spanning hands on development, knowledge of data migration and integration. Skills required: Excellent hands-on development experience using Salesforce configuration and customisations using Apex, Visualforce, Triggers, Scheduled and Batch classes etc., Strong Salesforce customisation and configuration experience (with exposure to at least 1 or more of the following clouds: Sales, Service, Marketing, Communities and Knowledge) Good experience using Salesforce data tools (Data Loader, DemandTools, Eclipse (url removed) IDE) Proven integration experience with knowledge of REST, SOAP APIs, oAuth and Single Sign-On. Ability to write SQL Queries, stored procedures, DTSs, SSIS Knowledge of relational database concepts and database design Knowledge of the Product Development Lifecycle and DevOps Tools like GIT, Jenkins, JIRA etc A good understanding of Salesforce Deployment Process and tools like ANT, Change Sets and (url removed) IDE. Supporting users in the use of database driven applications You should hold Salesforce Certifications (ideally Salesforce Administrator and Platform Developer). In addition to your Salesforce skills, you should be a strong communicator with excellent relationship and team working skills. You will be flexible and adaptable in your approach and a keen problem solver with a hands-on and can-do attitude. This organisation can offer a lot of flexibility, and this is a hybrid role which will see you work in the fantastic Central London office twice a week, with 3 days remotely. An excellent salary up to 60,000 is on offer as well as an excellent package including 27 Days Holiday, Pension Contribution, Life Assurance, Flexitime option, Onsite Gym, Family Friendly Benefits, as well as other perks. If you are a Salesforce Developer looking for an amazing opportunity to progress your skills, then apply NOW. If you are interested please apply ASAP. The People Network is an employment agency and will respond to all applicants within three - five working days. If you do not hear within these timescales please feel free to get in touch.
Business Change Project Manager FTC - 6 MONTHS Hybrid working / Edgbaston We are exited to be working with a fantastic company in the Birmingham area. These guys are a leader in the procurement space who support some of the UK's most critical health infrastructures in the private and public sector. They are looking for a PM who is experienced in a variety of technicalities. These include change management, transformation, implementation, business improvement, strategy and more! What are we looking for: Confident PM who can communicate clearly with Stakeholders and internal team members Strong delivery experience and ability to focus on the business needs. Strong ability to work independently and in a team Confident in stakeholder management and building relationships. Extensive knowledge of frameworks and standards Comfortable managing multiple, diverse medium to large projects of high complexity across multiple teams Expertise in business change and strategy. Business acumen surrounding operations and business performance. KNOWLEDGE, SKILLS & ABILITIES PRINCE 2/APM Projects or qualified through experience Ability to learn and adopt in house software such as Salesforce (CRM tools) Proven experience in business process change and analysis. Align internal and external resources to achieve objectives Understand and interpret complex instructions, proposals, and contract language Apply now!
Mar 28, 2024
Contractor
Business Change Project Manager FTC - 6 MONTHS Hybrid working / Edgbaston We are exited to be working with a fantastic company in the Birmingham area. These guys are a leader in the procurement space who support some of the UK's most critical health infrastructures in the private and public sector. They are looking for a PM who is experienced in a variety of technicalities. These include change management, transformation, implementation, business improvement, strategy and more! What are we looking for: Confident PM who can communicate clearly with Stakeholders and internal team members Strong delivery experience and ability to focus on the business needs. Strong ability to work independently and in a team Confident in stakeholder management and building relationships. Extensive knowledge of frameworks and standards Comfortable managing multiple, diverse medium to large projects of high complexity across multiple teams Expertise in business change and strategy. Business acumen surrounding operations and business performance. KNOWLEDGE, SKILLS & ABILITIES PRINCE 2/APM Projects or qualified through experience Ability to learn and adopt in house software such as Salesforce (CRM tools) Proven experience in business process change and analysis. Align internal and external resources to achieve objectives Understand and interpret complex instructions, proposals, and contract language Apply now!
Business Change Project Manager Hybrid working / Edgbaston We are exited to be working with a fantastic company in the Birmingham area. These guys are a leader in the procurement space who support some of the UK's most critical health infrastructures in the private and public sector. They are looking for a PM who is experienced in a variety of technicalities. These include change management, transformation, implementation, business improvement, strategy and more! What are we looking for: Confident PM who can communicate clearly with Stakeholders and internal team members Strong delivery experience and ability to focus on the business needs. Strong ability to work independently and in a team Confident in stakeholder management and building relationships. Extensive knowledge of frameworks and standards Comfortable managing multiple, diverse medium to large projects of high complexity across multiple teams Expertise in business change and strategy. Business acumen surrounding operations and business performance. KNOWLEDGE, SKILLS & ABILITIES PRINCE 2/APM Projects or qualified through experience Ability to learn and adopt in house software such as Salesforce (CRM tools) Proven experience in business process change and analysis. Align internal and external resources to achieve objectives Understand and interpret complex instructions, proposals, and contract language Apply now!
Mar 28, 2024
Full time
Business Change Project Manager Hybrid working / Edgbaston We are exited to be working with a fantastic company in the Birmingham area. These guys are a leader in the procurement space who support some of the UK's most critical health infrastructures in the private and public sector. They are looking for a PM who is experienced in a variety of technicalities. These include change management, transformation, implementation, business improvement, strategy and more! What are we looking for: Confident PM who can communicate clearly with Stakeholders and internal team members Strong delivery experience and ability to focus on the business needs. Strong ability to work independently and in a team Confident in stakeholder management and building relationships. Extensive knowledge of frameworks and standards Comfortable managing multiple, diverse medium to large projects of high complexity across multiple teams Expertise in business change and strategy. Business acumen surrounding operations and business performance. KNOWLEDGE, SKILLS & ABILITIES PRINCE 2/APM Projects or qualified through experience Ability to learn and adopt in house software such as Salesforce (CRM tools) Proven experience in business process change and analysis. Align internal and external resources to achieve objectives Understand and interpret complex instructions, proposals, and contract language Apply now!
Senior Business Analyst We re Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online. So, we re on a mission to provide just that. Lightning fast, reliable broadband that reaches the places other providers leave behind. Our mission relies on a team full of inspiring people, and we re looking for a Senior Business Analyst to meet the current needs of the business. Could that be you? If all things analysis and insights get you out of bed in the morning and effective stakeholder management puts a genuine smile on your face, then we would love to find out more about you. This is a full-time role, 37.5 hours, with 1 day working from your remote location and 4 based in our Willerby Office, HU10 6DN. Here s why you ll love this role - Working with stakeholders to understand business plans and objective. - Defining, documenting, or reviewing processes to ensure they re fit for purpose and support delivery of business plans. - To be the lead Senior Business Analyst and represent the IT function on major projects and improvements. - Be a key player in the transformation project implementing an end-to-end salesforce platform. - Identifying areas for improvement through analysis of KPIs and insight. - Supporting specific project activity with requirements gathering and producing documentation such as user stories, acceptance criteria and functional specifications. - Bridging the gap between the business and IT translating the non-technical into technical and vice versa. Here s why you ll be great in this role - Previous experience as a Business Analyst within an IT function. - Proven experience in functional & non-functional requirements gathering, documentation and prioritisation. - Ability to produce and execute system/user test plans. - Ability to lead a small team initially. - Creation and completion of process documentation. - Experience or exposure to the Salesforce eco system is desirable. - Understanding of AGILE delivery methods. The benefits - Pension 5% employer / 5% employee contribution. - WPA Health Scheme Can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations, NHS parking claim back, EAP, 24/7 remote GP service, member discounts. - 25 days annual leave + bank holidays, your birthday, house move and wedding day off. - High Street Shopping Discount Scheme - Holidays, food and drink, insurance, sport, tech, high street, Ikea, M&S, cinema etc. - Free Parking on site. - Hybrid Working. - Regular Lunch & Learns and company wide Elevenses meets to discuss company direction. - Social Events Summer and Christmas parties etc. - Thank Q Awards Monthly £50 winner, yearly £500 winner. and more. Please note: Unfortunately, we can t offer visa sponsorship.
Mar 28, 2024
Full time
Senior Business Analyst We re Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online. So, we re on a mission to provide just that. Lightning fast, reliable broadband that reaches the places other providers leave behind. Our mission relies on a team full of inspiring people, and we re looking for a Senior Business Analyst to meet the current needs of the business. Could that be you? If all things analysis and insights get you out of bed in the morning and effective stakeholder management puts a genuine smile on your face, then we would love to find out more about you. This is a full-time role, 37.5 hours, with 1 day working from your remote location and 4 based in our Willerby Office, HU10 6DN. Here s why you ll love this role - Working with stakeholders to understand business plans and objective. - Defining, documenting, or reviewing processes to ensure they re fit for purpose and support delivery of business plans. - To be the lead Senior Business Analyst and represent the IT function on major projects and improvements. - Be a key player in the transformation project implementing an end-to-end salesforce platform. - Identifying areas for improvement through analysis of KPIs and insight. - Supporting specific project activity with requirements gathering and producing documentation such as user stories, acceptance criteria and functional specifications. - Bridging the gap between the business and IT translating the non-technical into technical and vice versa. Here s why you ll be great in this role - Previous experience as a Business Analyst within an IT function. - Proven experience in functional & non-functional requirements gathering, documentation and prioritisation. - Ability to produce and execute system/user test plans. - Ability to lead a small team initially. - Creation and completion of process documentation. - Experience or exposure to the Salesforce eco system is desirable. - Understanding of AGILE delivery methods. The benefits - Pension 5% employer / 5% employee contribution. - WPA Health Scheme Can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations, NHS parking claim back, EAP, 24/7 remote GP service, member discounts. - 25 days annual leave + bank holidays, your birthday, house move and wedding day off. - High Street Shopping Discount Scheme - Holidays, food and drink, insurance, sport, tech, high street, Ikea, M&S, cinema etc. - Free Parking on site. - Hybrid Working. - Regular Lunch & Learns and company wide Elevenses meets to discuss company direction. - Social Events Summer and Christmas parties etc. - Thank Q Awards Monthly £50 winner, yearly £500 winner. and more. Please note: Unfortunately, we can t offer visa sponsorship.
EMS - Customer & Operational Support Advisor At Pilot Group we believe in using technology to make the places we live and work SMART, SAFE and SUSTAINABLE. Our businesses cover Energy Management, EV Charging and Traffic Control Systems, working across a wide range of commercial and industrial applications. We achieve this by designing and investing in innovative products and solutions that reduce energy costs, enable management through data, and improve safety. We are committed to contributing to a low carbon future. Energy Management Solutions Division - Customer & Operational Support Advisor Our Energy Management System is a proven technology, reducing the gas consumption of our customers by an average of 43%. This year will see us continue to enhance and develop our product offering by providing our customers with new and enhanced products and services that will allow them to become more energy efficient and ultimately begin a meaningful journey towards reaching net zero. Energy Efficiency and the transition to net zero has never been more important, for our society and for individual customers looking to minimise their energy spend. This puts Pilot Group at the forefront of a key societal changes where we believe we can truly make a difference for the better. If you are passionate about making a difference to our environment, and have a skill set that encompass much of the below, we encourage you to apply. Main Responsibilities - Customer & Operational Support Advisor: Customer Support: Respond to customer Enquiries adhering to SLAs and KPI targets whilst providing first class customer service support to our clients. Answer our helpdesk telephone line. Answer our livechats. Respond to emails. Pass sales enquiries to our internal sales team to generate leads Raise technical hardware and software issues internally with our technical team and monitor to resolution, keeping the customer informed of progress. Keep our customer records up to date in our salesforce system. Assist in onboarding our new customers by following our onboarding procedure and ensuring Our new customers are set up in all systems, including Salesforce, Zendesk and our scheduling tool, as well as our bespoke energy management system. Logins are created in a timely manner following the installation of a new system. Create site schematics using Visio/CAD for all new installations of our bespoke EMS system. Publish release notes when out technical team update our energy management system. Scheduling Support Schedule all installation and maintenance work. Ensure engineers are given all information required to complete scheduled work. Ensure stock is delivered to engineers/contractors ahead of works to be completed. Book hotels for our engineers on a weekly or ad-hoc basis. Provide first-line Support to engineers on the road, helping them to understand their daily workload and answering any queries relating to their daily tasks, stock requests and hotel booking. Warehouse Support (adhoc): Assist with Equipment Manufacturing (adhoc) Assist in keeping the Warehouse area organized and perform monthly stock checks Essential - Customer & Operational Support Advisor: Internal/ Customer Support Experience IT proficient - Microsoft Office essential - specifically excel Numerically competent with the ability to analyse datasets and produce reports in various formats. Inquisitive and logical approach to situations Independent and motivated approach to work Ability to communicate effectively with team and stakeholders Able to understand and articulate complex information Excellent Phone Manner Recruitment Agencies; The Pilot Group operates a strict PSL and will not accept any unsolicited CVs sent to any member, employee, representative or business unit of the Pilot Group. Any unsolicited introduction will be treated as a CV 'sent in kind' and as such The Pilot Group rejects all liability to pay any such fees for an unsolicited introduction.
Mar 28, 2024
Full time
EMS - Customer & Operational Support Advisor At Pilot Group we believe in using technology to make the places we live and work SMART, SAFE and SUSTAINABLE. Our businesses cover Energy Management, EV Charging and Traffic Control Systems, working across a wide range of commercial and industrial applications. We achieve this by designing and investing in innovative products and solutions that reduce energy costs, enable management through data, and improve safety. We are committed to contributing to a low carbon future. Energy Management Solutions Division - Customer & Operational Support Advisor Our Energy Management System is a proven technology, reducing the gas consumption of our customers by an average of 43%. This year will see us continue to enhance and develop our product offering by providing our customers with new and enhanced products and services that will allow them to become more energy efficient and ultimately begin a meaningful journey towards reaching net zero. Energy Efficiency and the transition to net zero has never been more important, for our society and for individual customers looking to minimise their energy spend. This puts Pilot Group at the forefront of a key societal changes where we believe we can truly make a difference for the better. If you are passionate about making a difference to our environment, and have a skill set that encompass much of the below, we encourage you to apply. Main Responsibilities - Customer & Operational Support Advisor: Customer Support: Respond to customer Enquiries adhering to SLAs and KPI targets whilst providing first class customer service support to our clients. Answer our helpdesk telephone line. Answer our livechats. Respond to emails. Pass sales enquiries to our internal sales team to generate leads Raise technical hardware and software issues internally with our technical team and monitor to resolution, keeping the customer informed of progress. Keep our customer records up to date in our salesforce system. Assist in onboarding our new customers by following our onboarding procedure and ensuring Our new customers are set up in all systems, including Salesforce, Zendesk and our scheduling tool, as well as our bespoke energy management system. Logins are created in a timely manner following the installation of a new system. Create site schematics using Visio/CAD for all new installations of our bespoke EMS system. Publish release notes when out technical team update our energy management system. Scheduling Support Schedule all installation and maintenance work. Ensure engineers are given all information required to complete scheduled work. Ensure stock is delivered to engineers/contractors ahead of works to be completed. Book hotels for our engineers on a weekly or ad-hoc basis. Provide first-line Support to engineers on the road, helping them to understand their daily workload and answering any queries relating to their daily tasks, stock requests and hotel booking. Warehouse Support (adhoc): Assist with Equipment Manufacturing (adhoc) Assist in keeping the Warehouse area organized and perform monthly stock checks Essential - Customer & Operational Support Advisor: Internal/ Customer Support Experience IT proficient - Microsoft Office essential - specifically excel Numerically competent with the ability to analyse datasets and produce reports in various formats. Inquisitive and logical approach to situations Independent and motivated approach to work Ability to communicate effectively with team and stakeholders Able to understand and articulate complex information Excellent Phone Manner Recruitment Agencies; The Pilot Group operates a strict PSL and will not accept any unsolicited CVs sent to any member, employee, representative or business unit of the Pilot Group. Any unsolicited introduction will be treated as a CV 'sent in kind' and as such The Pilot Group rejects all liability to pay any such fees for an unsolicited introduction.
Salesforce Digital Developer - CPQ Fulltime / Permanent Hybrid: 2 days in Reading/Glasgow Hiring a Salesforce Developer with CPQ to join their current project with our telecom client. The role holder will design, develop and implement simple, medium and complex business solutions utilising the (url removed) platform and integrating them seamlessly with our digital experience, you will be familiar with a variety of clouds but primarily with the experience cloud layer. Provide solution architecture detailing how they plan to utilise the (url removed) experience cloud platform to bring about a series of digital experience outcomes, working closely with the Digital and Experience team to ensure outcome align with the Digital strategic objectives. Build on these solutions to design, develop and implement HLD's into a working business process. Bringing the design to life into the Client's B2B business ensuring all builds are scalable for future growth. Also ensuring solutions are developed in a way that allows for easy adoption of the tools and technologies at our digital experience layer across our sales and service customer touchpoints. Experience needed: Experience in a (url removed) development, ideally with a core focus on experience cloud and delivering outcomes using this technology. Self-starter, adept at picking up new skills and technologies, and eager to break new ground to achieve results. Bachelors or Master's degree in related field or equivalent work experience with professional accreditation Experience with enterprise-level business process re-engineering and lead to cash transformation. A deep technical understanding of (url removed) with proven development and delivery experience in this technology, ideally a certified developer Experience and understanding of LWC and underlying development languages that support the (url removed) platform Proficient in web technologies and frontend frameworks, e.g. JavaScript and React, and preferably holding a Salesforce JavaScript Developer certification. Experience working in an agile environment beneficial (scrum or kanban) and working knowledge of Jira Knowledge of HTML and CSS and any exposure to the Adobe suite of products also desirable. Previous experience of system development within a telco industry setting, preferably in the B2B channel. Please apply via this ad in the first instance or send a CV with covering note or contact me on (phone number removed) or (url removed) Project People is acting as an Employment Agency in relation to this vacancy.
Mar 28, 2024
Full time
Salesforce Digital Developer - CPQ Fulltime / Permanent Hybrid: 2 days in Reading/Glasgow Hiring a Salesforce Developer with CPQ to join their current project with our telecom client. The role holder will design, develop and implement simple, medium and complex business solutions utilising the (url removed) platform and integrating them seamlessly with our digital experience, you will be familiar with a variety of clouds but primarily with the experience cloud layer. Provide solution architecture detailing how they plan to utilise the (url removed) experience cloud platform to bring about a series of digital experience outcomes, working closely with the Digital and Experience team to ensure outcome align with the Digital strategic objectives. Build on these solutions to design, develop and implement HLD's into a working business process. Bringing the design to life into the Client's B2B business ensuring all builds are scalable for future growth. Also ensuring solutions are developed in a way that allows for easy adoption of the tools and technologies at our digital experience layer across our sales and service customer touchpoints. Experience needed: Experience in a (url removed) development, ideally with a core focus on experience cloud and delivering outcomes using this technology. Self-starter, adept at picking up new skills and technologies, and eager to break new ground to achieve results. Bachelors or Master's degree in related field or equivalent work experience with professional accreditation Experience with enterprise-level business process re-engineering and lead to cash transformation. A deep technical understanding of (url removed) with proven development and delivery experience in this technology, ideally a certified developer Experience and understanding of LWC and underlying development languages that support the (url removed) platform Proficient in web technologies and frontend frameworks, e.g. JavaScript and React, and preferably holding a Salesforce JavaScript Developer certification. Experience working in an agile environment beneficial (scrum or kanban) and working knowledge of Jira Knowledge of HTML and CSS and any exposure to the Adobe suite of products also desirable. Previous experience of system development within a telco industry setting, preferably in the B2B channel. Please apply via this ad in the first instance or send a CV with covering note or contact me on (phone number removed) or (url removed) Project People is acting as an Employment Agency in relation to this vacancy.
Marketing Automation Specialist - Pardot As a Marketing Automation Specialist, you will be heavily involved in taking ownership of the strategic and technical operations relating to Pardot . A main part of the role would be to work with a Digital Marketing Director to build out complex B2B customer journeys through Pardot . The key focus of this role is to take ownership of campaigns that are sent out to select regions from both a strategic and a hands-on capacity. Key Skills Knowledge of Marketing Automation in a professional setting with a B2B Marketing Automation system ( Pardot , Hubspot , Marketo ) Experience Setting up Lead Nurturing and Lead scoring Experience with hands-on execution of Marketing Automation Storng command of CMS platforms like WordPress A Salesforce Certified Pardot Specialist Certification would be ideal but not essential! If you find that this role is something that you would like to know more about please get in touch by either applying with an up to date version of your CV or feel free to reach out via the contact information below. - Email - (url removed) - Telephone - (phone number removed)
Mar 28, 2024
Full time
Marketing Automation Specialist - Pardot As a Marketing Automation Specialist, you will be heavily involved in taking ownership of the strategic and technical operations relating to Pardot . A main part of the role would be to work with a Digital Marketing Director to build out complex B2B customer journeys through Pardot . The key focus of this role is to take ownership of campaigns that are sent out to select regions from both a strategic and a hands-on capacity. Key Skills Knowledge of Marketing Automation in a professional setting with a B2B Marketing Automation system ( Pardot , Hubspot , Marketo ) Experience Setting up Lead Nurturing and Lead scoring Experience with hands-on execution of Marketing Automation Storng command of CMS platforms like WordPress A Salesforce Certified Pardot Specialist Certification would be ideal but not essential! If you find that this role is something that you would like to know more about please get in touch by either applying with an up to date version of your CV or feel free to reach out via the contact information below. - Email - (url removed) - Telephone - (phone number removed)
Head of Salesforce Applications. 1 - 2 days per week in the office Salesforce expert needed for a business critical, high availability, highly complex and customised environment - this role needs someone who has been in a technical Salesforce role and is moved into management and leadership - but still loves to be hands on at the higher level. You will have responsibility and accountability for the entire Salesforce ecosystem, which is the foundation of the business across all operational areas, from Contact centre through to Finance. The system will be maintained, supported, enhanced, and improved in accordance with business priorities and industry best practices. Salesforce is key to the company and is used across all areas of the business. You will Serve as the Subject Matter Expert for all aspects of Salesforce, providing comprehensive knowledge and guidance. Manage the Technology Roadmap of enhancements and upgrades prioritising changes to the system in line with business priorities. Provide technical leadership to the Salesforce team, ensuring effective and efficient operations. Manage the delivery of all technical change, including configuration, custom development, Test and Deploy for Salesforce. Guide multi-discipline teams, both technical and non-technical, including quality assurance testers, administrators, and developers. Establish and enforce best practices for Salesforce technical solutions, data management, security, performance and integrations. Develop enterprise-grade architecture, solutions and processes which truly utilise and realise the value of the (url removed) platform. Lead technical design sessions, architecting and documenting solutions aligned with business objectives, while identifying gaps between current and desired end states. Collaborate with stakeholders to define requirements, deliverables, and set and manage expectations, fostering strong relationships and collaboration. Your background will of course be Salesforce focussed - experience across complex environments along with excellent stakeholder management skills. More specifically you will have: Demonstratable experience with multi-cloud Salesforce solutions using the Salesforce product suite, including Sales Cloud, Service Cloud, Pardot, CRMA, Communities, AppExchange, FinancialForce (Now Certinia), CPQ and complementary technologies. Proven experience in implementing new and optimizing well established Salesforce orgs, demonstrating adaptability and innovation, in-depth understanding Hands-on Salesforce experience, with 3 years of demonstrated experience as a senior Salesforce Developer/ Architect designing and successfully delivering large or transformational outcomes at an enterprise level. Experience with the Salesforce platform preferably in various industries, with multiple Salesforce certifications Developer / Admin with progress towards Architect certification.
Mar 28, 2024
Full time
Head of Salesforce Applications. 1 - 2 days per week in the office Salesforce expert needed for a business critical, high availability, highly complex and customised environment - this role needs someone who has been in a technical Salesforce role and is moved into management and leadership - but still loves to be hands on at the higher level. You will have responsibility and accountability for the entire Salesforce ecosystem, which is the foundation of the business across all operational areas, from Contact centre through to Finance. The system will be maintained, supported, enhanced, and improved in accordance with business priorities and industry best practices. Salesforce is key to the company and is used across all areas of the business. You will Serve as the Subject Matter Expert for all aspects of Salesforce, providing comprehensive knowledge and guidance. Manage the Technology Roadmap of enhancements and upgrades prioritising changes to the system in line with business priorities. Provide technical leadership to the Salesforce team, ensuring effective and efficient operations. Manage the delivery of all technical change, including configuration, custom development, Test and Deploy for Salesforce. Guide multi-discipline teams, both technical and non-technical, including quality assurance testers, administrators, and developers. Establish and enforce best practices for Salesforce technical solutions, data management, security, performance and integrations. Develop enterprise-grade architecture, solutions and processes which truly utilise and realise the value of the (url removed) platform. Lead technical design sessions, architecting and documenting solutions aligned with business objectives, while identifying gaps between current and desired end states. Collaborate with stakeholders to define requirements, deliverables, and set and manage expectations, fostering strong relationships and collaboration. Your background will of course be Salesforce focussed - experience across complex environments along with excellent stakeholder management skills. More specifically you will have: Demonstratable experience with multi-cloud Salesforce solutions using the Salesforce product suite, including Sales Cloud, Service Cloud, Pardot, CRMA, Communities, AppExchange, FinancialForce (Now Certinia), CPQ and complementary technologies. Proven experience in implementing new and optimizing well established Salesforce orgs, demonstrating adaptability and innovation, in-depth understanding Hands-on Salesforce experience, with 3 years of demonstrated experience as a senior Salesforce Developer/ Architect designing and successfully delivering large or transformational outcomes at an enterprise level. Experience with the Salesforce platform preferably in various industries, with multiple Salesforce certifications Developer / Admin with progress towards Architect certification.