Network Engineer £35,000-£40,000 per anum. Full time hours - Flexible choice between 8.30am and 5.30pm Office, home and field based. Full driving licence required. Everpool Recruitment, are looking for an experienced Networking Engineer, to join our client based In Runcorn, the role is commutable from Mersey side, Cheshire or Manchester regions and is an office and site based position, with some remote working available.Are you passionate about working in telecommunications, with skills and experience established up to 3rd line infrastructure and helpdesk support? Do you thrive in an environment, of shared learning and developing ideas in a team? Our client is all about development and encouraging education as well as coaching team members to the best of their ability and you'll have a responsibility to train others too. About them; Our client is revolutionising the telecoms industry. Working with a number of different customers, in a variety of sectors to bring smoother connection, telephony, and desk top support forward!They have a commitment to looking after their large nationwide client base, and delivering excellent service, whilst transforming the way people connect and communicate digitally and the Network Engineer, will play a pivotal role in the process. About you? As a Network Engineer, you will play a pivotal role in designing, implementing, and optimizing customers Network infrastructure. You must have experience with Network Infrastructure and installation/configuration. From deploying technologies to ensuring seamless connectivity, you'll be instrumental in maintaining the systems and hardware for their substantial customer base. You should be a team player, willing to bring new and fresh ideas to the department, able to work well with in a team, being able to motivate yourself and others along the way. You'll need to be able to prioritise and reprioritise quickly, working to strict timeframes and able to manage in a pressurised environment. Allow flexibility, whilst our client is happy for you to pick your working hours between Monday - Friday, we also ask for you to remain flexible around customer needs when on site too. Key Responsibilities: Design, configure, and maintain network infrastructure components:Providing 1st 2nd and 3rd line support. Install and configure network switches, routers, Wi-Fi networks and firewalls. Set up & Support clients with applications such as Microsoft 365. Install and administrate servers, laptops and PCs including operating systems and applications. Configure and administrate of the Network Attached Storage (NAS) data appliances. Perform system backups and recovery Implement network security measures to safeguard against cyber threats. Monitor network performance and troubleshoot issues to ensure maximum uptime. Working closely across all divisions, help desk, sales, and provisions to implement new technologies and initiatives. Hands on experience required to complete the role: Proficiency in networking protocols and technologies (LAN, WAN, VPN). Configuring DHCP and DNS. End user management - Local PC Configurations, (MACD) Experience and understanding of network cabling and rack design - Including the configuration of switches and routers. Understanding of incidents and service requests (network including LAN, ADSL, FTTC, FTTP, ETHERNET, ECT). Virtualisation software (Hyper-V) - using/managing VMs. Enterprise server operating systems (OS) (Windows Server 2012R2& Linux). Microsoft 365, exchange on-line, SharePoint and Azure. NAS - monitoring and storage assignments. Hands-on experience with network equipment (routers, switches, firewalls) from leading vendors. Strong analytical and problem-solving skills with a proactive approach to challenges. Excellent communication and interpersonal skills, as well as a great customer service manner. Additional information and what's on offer? Offering genuine flexible working, diversity, and inclusion within the team. You will be joining a small technical team, where you can make your mark and look to progress and further develop your skills and leadership.Here, you'll have the opportunity to work with industry experts, tackle complex challenges, and make a meaningful impact. 28 days holiday rising with service and including bank holidaysPension scheme Onsite parking Pool vehicles - 24 hours useExpensed mileage and lunch Company hotel credit card Should you wish to apply for the role or want to learn a little more about it, you can contact Josie Evans, at
Mar 27, 2024
Full time
Network Engineer £35,000-£40,000 per anum. Full time hours - Flexible choice between 8.30am and 5.30pm Office, home and field based. Full driving licence required. Everpool Recruitment, are looking for an experienced Networking Engineer, to join our client based In Runcorn, the role is commutable from Mersey side, Cheshire or Manchester regions and is an office and site based position, with some remote working available.Are you passionate about working in telecommunications, with skills and experience established up to 3rd line infrastructure and helpdesk support? Do you thrive in an environment, of shared learning and developing ideas in a team? Our client is all about development and encouraging education as well as coaching team members to the best of their ability and you'll have a responsibility to train others too. About them; Our client is revolutionising the telecoms industry. Working with a number of different customers, in a variety of sectors to bring smoother connection, telephony, and desk top support forward!They have a commitment to looking after their large nationwide client base, and delivering excellent service, whilst transforming the way people connect and communicate digitally and the Network Engineer, will play a pivotal role in the process. About you? As a Network Engineer, you will play a pivotal role in designing, implementing, and optimizing customers Network infrastructure. You must have experience with Network Infrastructure and installation/configuration. From deploying technologies to ensuring seamless connectivity, you'll be instrumental in maintaining the systems and hardware for their substantial customer base. You should be a team player, willing to bring new and fresh ideas to the department, able to work well with in a team, being able to motivate yourself and others along the way. You'll need to be able to prioritise and reprioritise quickly, working to strict timeframes and able to manage in a pressurised environment. Allow flexibility, whilst our client is happy for you to pick your working hours between Monday - Friday, we also ask for you to remain flexible around customer needs when on site too. Key Responsibilities: Design, configure, and maintain network infrastructure components:Providing 1st 2nd and 3rd line support. Install and configure network switches, routers, Wi-Fi networks and firewalls. Set up & Support clients with applications such as Microsoft 365. Install and administrate servers, laptops and PCs including operating systems and applications. Configure and administrate of the Network Attached Storage (NAS) data appliances. Perform system backups and recovery Implement network security measures to safeguard against cyber threats. Monitor network performance and troubleshoot issues to ensure maximum uptime. Working closely across all divisions, help desk, sales, and provisions to implement new technologies and initiatives. Hands on experience required to complete the role: Proficiency in networking protocols and technologies (LAN, WAN, VPN). Configuring DHCP and DNS. End user management - Local PC Configurations, (MACD) Experience and understanding of network cabling and rack design - Including the configuration of switches and routers. Understanding of incidents and service requests (network including LAN, ADSL, FTTC, FTTP, ETHERNET, ECT). Virtualisation software (Hyper-V) - using/managing VMs. Enterprise server operating systems (OS) (Windows Server 2012R2& Linux). Microsoft 365, exchange on-line, SharePoint and Azure. NAS - monitoring and storage assignments. Hands-on experience with network equipment (routers, switches, firewalls) from leading vendors. Strong analytical and problem-solving skills with a proactive approach to challenges. Excellent communication and interpersonal skills, as well as a great customer service manner. Additional information and what's on offer? Offering genuine flexible working, diversity, and inclusion within the team. You will be joining a small technical team, where you can make your mark and look to progress and further develop your skills and leadership.Here, you'll have the opportunity to work with industry experts, tackle complex challenges, and make a meaningful impact. 28 days holiday rising with service and including bank holidaysPension scheme Onsite parking Pool vehicles - 24 hours useExpensed mileage and lunch Company hotel credit card Should you wish to apply for the role or want to learn a little more about it, you can contact Josie Evans, at
Job Title IT Service Desk (2nd Line) If you want to know about the requirements for this role, read on for all the relevant information. Closing Date 15-Oct-2022 Position Full Time - Permanent Business Entity Gateley Legal Department Information Technology Location Manchester - United Kingdom Job Type Experienced Hire Description We are a legal and professional services group, with over 1,000 employees across 12 offices. We support more than 5,700 active clients, ranging from FTSE 100 companies to private individuals, in the UK and beyond. We proudly won 'UK Law Firm of the Year' at The British Legal Awards 2019. The Team Gateley Plc has a dynamic, collaborative IT team consisting of 30 team members. These include 1st, 2nd and 3rd line Support Analysts, a Security Analyst, an Infrastructure Architect, Project Managers and Developers. The IT Service Delivery team consists of 19 members across 5 sites, including Birmingham, London and Manchester, Leeds and Guildford. They provide deskside and remote support for IT queries, action tickets and ensure items are managed effectively whilst maintaining a high level of customer service. The Role As a 2nd Line Support Analyst, you will be expected to have in depth knowledge of the software and technical platforms that make up Gateley IT services as well as how IT within Gateley is consumed by end users. As a result, you will be able to resolve the majority of incidents and requests that are raised to the Service Desk and will be a point of escalation for the 1st Line Team. Responsibilities Technical escalation point Desk side and remote support Identify trends and potential problems and respond proactively Support and mentor 1st line analysts and apprentices Provide support at other Gateley sites where required Provide out of hours on-call support for the business Provide excellent customer service Comply with the company's policies and procedures Use, maintain and create knowledge documents in the Service Management platform Personal Attributes In order to be successful in this role you will need to demonstrate the following attributes, aligned with the following Gateley team spirit elements: Ambitious for Success Willingness to learn and be invested in personal development objectives Room to Breathe Ability to mentor and support junior colleagues Forward Thinking Support continual improvement by identifying opportunities for improvement Trusted to Do Proactive attitude Strong personal organisation skills Fastidious attention to detail Ability to prioritise own workload Work well under pressure Ability to talk confidently about technical issues and their resolutions Working Together A service & customer focussed attitude Empathy with colleagues Excellent communication skills, empathy and diplomacy Ability to work individually, potentially remotely at times as well as part of a team Technical Competencies In order to carry out this role, an established understanding and ability to undertake administration and troubleshooting in the following areas will be required: Microsoft Windows & Windows Server environments Microsoft Active Directory Microsoft O365 Networking, TCP/IP, DNS, DHCP, VPN Mobile Device Management tools Mobile device configuration Workstation/Laptop hardware Telephony Email Security (Mimecast) Printers/Copiers Data Rooms Understanding of security threats within IT Diversity, inclusion and well being Diversity, inclusion and well-being is an important part of Gateley's culture and values. We recruit talented people from a diverse range of backgrounds and cultures, providing equal opportunities for all to join our team regardless of age, sex, race, disability, sexual orientation, disability, and culture. We create an exciting and rewarding place to work that aims to fulfil everyone's potential and together to achieve personal and business goals. We offer flexible working patterns to help our staff achieve a good work/ life balance and we encourage candidates seeking flexibility in their next role to apply for any of our vacancies. Additional Information If you are successful in receiving an offer of a role with our company a variety of pre-employment screening checks will be completed. Our screening checks can include but are not limited to your eligibility to work, professional and academic qualifications, any criminal records, your financial stability and references from previous employers. The screening that takes place will be relevant to your role and will vary from role to role.
Sep 24, 2022
Full time
Job Title IT Service Desk (2nd Line) If you want to know about the requirements for this role, read on for all the relevant information. Closing Date 15-Oct-2022 Position Full Time - Permanent Business Entity Gateley Legal Department Information Technology Location Manchester - United Kingdom Job Type Experienced Hire Description We are a legal and professional services group, with over 1,000 employees across 12 offices. We support more than 5,700 active clients, ranging from FTSE 100 companies to private individuals, in the UK and beyond. We proudly won 'UK Law Firm of the Year' at The British Legal Awards 2019. The Team Gateley Plc has a dynamic, collaborative IT team consisting of 30 team members. These include 1st, 2nd and 3rd line Support Analysts, a Security Analyst, an Infrastructure Architect, Project Managers and Developers. The IT Service Delivery team consists of 19 members across 5 sites, including Birmingham, London and Manchester, Leeds and Guildford. They provide deskside and remote support for IT queries, action tickets and ensure items are managed effectively whilst maintaining a high level of customer service. The Role As a 2nd Line Support Analyst, you will be expected to have in depth knowledge of the software and technical platforms that make up Gateley IT services as well as how IT within Gateley is consumed by end users. As a result, you will be able to resolve the majority of incidents and requests that are raised to the Service Desk and will be a point of escalation for the 1st Line Team. Responsibilities Technical escalation point Desk side and remote support Identify trends and potential problems and respond proactively Support and mentor 1st line analysts and apprentices Provide support at other Gateley sites where required Provide out of hours on-call support for the business Provide excellent customer service Comply with the company's policies and procedures Use, maintain and create knowledge documents in the Service Management platform Personal Attributes In order to be successful in this role you will need to demonstrate the following attributes, aligned with the following Gateley team spirit elements: Ambitious for Success Willingness to learn and be invested in personal development objectives Room to Breathe Ability to mentor and support junior colleagues Forward Thinking Support continual improvement by identifying opportunities for improvement Trusted to Do Proactive attitude Strong personal organisation skills Fastidious attention to detail Ability to prioritise own workload Work well under pressure Ability to talk confidently about technical issues and their resolutions Working Together A service & customer focussed attitude Empathy with colleagues Excellent communication skills, empathy and diplomacy Ability to work individually, potentially remotely at times as well as part of a team Technical Competencies In order to carry out this role, an established understanding and ability to undertake administration and troubleshooting in the following areas will be required: Microsoft Windows & Windows Server environments Microsoft Active Directory Microsoft O365 Networking, TCP/IP, DNS, DHCP, VPN Mobile Device Management tools Mobile device configuration Workstation/Laptop hardware Telephony Email Security (Mimecast) Printers/Copiers Data Rooms Understanding of security threats within IT Diversity, inclusion and well being Diversity, inclusion and well-being is an important part of Gateley's culture and values. We recruit talented people from a diverse range of backgrounds and cultures, providing equal opportunities for all to join our team regardless of age, sex, race, disability, sexual orientation, disability, and culture. We create an exciting and rewarding place to work that aims to fulfil everyone's potential and together to achieve personal and business goals. We offer flexible working patterns to help our staff achieve a good work/ life balance and we encourage candidates seeking flexibility in their next role to apply for any of our vacancies. Additional Information If you are successful in receiving an offer of a role with our company a variety of pre-employment screening checks will be completed. Our screening checks can include but are not limited to your eligibility to work, professional and academic qualifications, any criminal records, your financial stability and references from previous employers. The screening that takes place will be relevant to your role and will vary from role to role.
Job Role:IT Systems Administrator/Infrastructure Engineer Reports To:IT Manager Location:Waterloo SE1 (London) Hours:Flexible, to ensure team presence from 8.30am to 6pm Salary:£45,000 - £55,000 per annum, depending on experience, plus benefits Joining a small team as the third member of the IT team you will ideally have some good exposure to automation and Intune and be excited by the opportunity to help this company migrate to the cloud over the next 18 months whilst also getting involved with BAU and project work. Whilst technical skills are important, personality is key, they can train the skills. The Company: Independent firm of chartered surveyors and technical specialists also providing a full building consultancy service. For more than 25 years they have been building their reputation for delivering creative solutions on some of the most prestigious developments in the UK and around the world. With over 150 staff in offices in London and Manchester, they are the largest specialist advisor in the UK. The Role: A proactive, keen and technically minded individual not afraid to get stuck in and willing to help in all areas of the department. As a key member of a small team being team player is an absolute must. Self-sufficient troubleshooting and diagnostic experience and strong attention to detail are also vital. You will be reporting to the IT Manager and responsible for all systems and networking administration. Duties Include (but are not limited to): *Install and configure software and hardware *Manage and maintain networks, Servers and technology tools *Manage remote security and application deployment *Monitor performance and maintain systems according to requirements *Troubleshoot any issues and outages *Ensure security through access controls, Firewalls and backups *Upgrade systems with new software and hardware releases *Work with the IT Manager to ensure up to date technical documentation, manuals and IT policies *End user support as and when required as 2nd/3rd line point of escalation Required Skills and Attributes: *Must have previous experience in a Systems Administrator, Network Administrator, or similar role *Strong technical experience of networking *Experience of Firewall and VPN configuration *Helpdesk support experience *Technical implementation experience *On-site and remote user support *Professional presentation, customer-service focused and a can-do attitude *Well organised approach to tasks and projects *Ability to multitask and work at speed when under pressure *Excellent oral and written communication skills, with the ability to interact with users at all levels of the company *Exposure to cloud infrastructure and systems migrations is desirable Hardware and Software Experience: *M365 InTune application and device deployment *M365 Intune security configuration and management - including Azure AD *Windows 10 *Microsoft Office 365 implementation and management *Windows server 2016 - AD, GPO, DNS, DHCP, WSUS, WDS, & TCP/IP *Managed Anti-Virus set-up and maintenance *VMware ESXi management and configuration *SAN management and configuration *Veeam Backup & Replication *Networking - Core and Edge switch management - including: vLans, ACL's, PoE, QOS *SonicWall Firewall management *Cisco Meraki wifi management *AWS server management *Mac and iOS knowledge. Person Specification: *Educated to degree level in Information Technology, Computer Science or a related discipline *Professional certifications (egMCSE) is a plus *Holds ITIL qualification or can demonstrate understanding of ITIL principles *Excellent time management skills *Excellent problem-solving aptitude Teamwork, trust and support are important to the IT team and the company as a whole TLP Consultancy Ltd is acting as an Employment Agency in relation to this vacancy.
Sep 24, 2022
Full time
Job Role:IT Systems Administrator/Infrastructure Engineer Reports To:IT Manager Location:Waterloo SE1 (London) Hours:Flexible, to ensure team presence from 8.30am to 6pm Salary:£45,000 - £55,000 per annum, depending on experience, plus benefits Joining a small team as the third member of the IT team you will ideally have some good exposure to automation and Intune and be excited by the opportunity to help this company migrate to the cloud over the next 18 months whilst also getting involved with BAU and project work. Whilst technical skills are important, personality is key, they can train the skills. The Company: Independent firm of chartered surveyors and technical specialists also providing a full building consultancy service. For more than 25 years they have been building their reputation for delivering creative solutions on some of the most prestigious developments in the UK and around the world. With over 150 staff in offices in London and Manchester, they are the largest specialist advisor in the UK. The Role: A proactive, keen and technically minded individual not afraid to get stuck in and willing to help in all areas of the department. As a key member of a small team being team player is an absolute must. Self-sufficient troubleshooting and diagnostic experience and strong attention to detail are also vital. You will be reporting to the IT Manager and responsible for all systems and networking administration. Duties Include (but are not limited to): *Install and configure software and hardware *Manage and maintain networks, Servers and technology tools *Manage remote security and application deployment *Monitor performance and maintain systems according to requirements *Troubleshoot any issues and outages *Ensure security through access controls, Firewalls and backups *Upgrade systems with new software and hardware releases *Work with the IT Manager to ensure up to date technical documentation, manuals and IT policies *End user support as and when required as 2nd/3rd line point of escalation Required Skills and Attributes: *Must have previous experience in a Systems Administrator, Network Administrator, or similar role *Strong technical experience of networking *Experience of Firewall and VPN configuration *Helpdesk support experience *Technical implementation experience *On-site and remote user support *Professional presentation, customer-service focused and a can-do attitude *Well organised approach to tasks and projects *Ability to multitask and work at speed when under pressure *Excellent oral and written communication skills, with the ability to interact with users at all levels of the company *Exposure to cloud infrastructure and systems migrations is desirable Hardware and Software Experience: *M365 InTune application and device deployment *M365 Intune security configuration and management - including Azure AD *Windows 10 *Microsoft Office 365 implementation and management *Windows server 2016 - AD, GPO, DNS, DHCP, WSUS, WDS, & TCP/IP *Managed Anti-Virus set-up and maintenance *VMware ESXi management and configuration *SAN management and configuration *Veeam Backup & Replication *Networking - Core and Edge switch management - including: vLans, ACL's, PoE, QOS *SonicWall Firewall management *Cisco Meraki wifi management *AWS server management *Mac and iOS knowledge. Person Specification: *Educated to degree level in Information Technology, Computer Science or a related discipline *Professional certifications (egMCSE) is a plus *Holds ITIL qualification or can demonstrate understanding of ITIL principles *Excellent time management skills *Excellent problem-solving aptitude Teamwork, trust and support are important to the IT team and the company as a whole TLP Consultancy Ltd is acting as an Employment Agency in relation to this vacancy.
IT Service Desk Manager - ITIL - Manchester. Are you a Service Desk Manager with a background in IT Managed Services? You will effectively manage escalations, communicate expectations and manage third party involvement for a rapidly expanding Cloud / IAAS / IT Managed Service Provider. You will also provide regular training to your team and conduct appraisals. Proven experience of improving services to customers and within a Service Desk is required. Your team will be providing 1st, 2nd and 3rd line support within technologies such as MS Server 2003, Exchange 2003/2007 and Cisco. Experience in Implementing service desk processes and procedures i.e. SLA's/KPIs etc. is very advantageous. ITIL accreditation would also be advantageous. If you have experience of performance management setting, monitoring, and reviews then apply now!
This is a new team and you will hold a pivotal position in a fast paced dynamic IT company! If you are an IT Service Desk Manager / Helpdesk Manager and interested in working for an exciting work hard, play harder market leading IT company then this could be the right opportunity for you!!
For this Manchester based Service Desk Manager / Helpdesk Manager opportunity, if you are used to working in a busy environment and able to ensure that SLA targets are met and appropriate standards achieved; against incidents, problems, change requests and internal work requests are met then apply NOW! This is a new team and an exciting greenfield opportunity. The salary for this Manchester based IT Service Desk Manager / Helpdesk Manager position is £35,000 - £40,000 + Excellent Benefits
May 03, 2017
IT Service Desk Manager - ITIL - Manchester. Are you a Service Desk Manager with a background in IT Managed Services? You will effectively manage escalations, communicate expectations and manage third party involvement for a rapidly expanding Cloud / IAAS / IT Managed Service Provider. You will also provide regular training to your team and conduct appraisals. Proven experience of improving services to customers and within a Service Desk is required. Your team will be providing 1st, 2nd and 3rd line support within technologies such as MS Server 2003, Exchange 2003/2007 and Cisco. Experience in Implementing service desk processes and procedures i.e. SLA's/KPIs etc. is very advantageous. ITIL accreditation would also be advantageous. If you have experience of performance management setting, monitoring, and reviews then apply now!
This is a new team and you will hold a pivotal position in a fast paced dynamic IT company! If you are an IT Service Desk Manager / Helpdesk Manager and interested in working for an exciting work hard, play harder market leading IT company then this could be the right opportunity for you!!
For this Manchester based Service Desk Manager / Helpdesk Manager opportunity, if you are used to working in a busy environment and able to ensure that SLA targets are met and appropriate standards achieved; against incidents, problems, change requests and internal work requests are met then apply NOW! This is a new team and an exciting greenfield opportunity. The salary for this Manchester based IT Service Desk Manager / Helpdesk Manager position is £35,000 - £40,000 + Excellent Benefits