If you have an AAT and a good understanding of accounting this is your chance to learn Business Central, which is Microsoft's accounting software for the SME market. (it was call MS Dynamics NAV or Navision) This would be a complete new career for an experienced Accounts Assistant or Financial Controller. It would be: 12 months doing ERP support, learning the product, working with customers and finding your feet. 12 months doing support and bits of training, requirements and consulting 12 months working on Implementation projects helping other ERP consultants Then you will start working on your own projects having done the Business Central certifications and gained the experience to deliver projects on your own. You will be working for a well established stable software provider. If you are feed up with month end, reconciliation and purchase orders, drop your CV across by applying to this advert and I will have a read! Thanks Jake
Mar 28, 2024
Full time
If you have an AAT and a good understanding of accounting this is your chance to learn Business Central, which is Microsoft's accounting software for the SME market. (it was call MS Dynamics NAV or Navision) This would be a complete new career for an experienced Accounts Assistant or Financial Controller. It would be: 12 months doing ERP support, learning the product, working with customers and finding your feet. 12 months doing support and bits of training, requirements and consulting 12 months working on Implementation projects helping other ERP consultants Then you will start working on your own projects having done the Business Central certifications and gained the experience to deliver projects on your own. You will be working for a well established stable software provider. If you are feed up with month end, reconciliation and purchase orders, drop your CV across by applying to this advert and I will have a read! Thanks Jake
A Japanese IT company is currently looking for a SAP Consultant/Digital Learning Specialist.In this role you will be responsible for supporting SAP application, dealing with SAP projects, as well as providing digital training to customers, data analysis user support and Generative AI tool/LLM creation support.The ideal candidate should have SAP support experience.Basic knowledge and understanding of software development languages, including SQL would be advantageous. TYPE: Permanent, fulltime WORKING HOURS: 9:0017:30 from Monday to Friday SALARY: Depending on experience START: ASAP LOCATION: London SAP Consultant/Digital Learning Specialist RESPONSIBILITIES: 1. SAP Application Support Provide second level support professionally and efficiently with third level support Troubleshoot and manage resolution of operational problems for SAP and related business applications Define business requirements discussing with end users and convey them to 3rd line support in technical language Manage change process to meet business requirements working closely with 3rd line support Perform technical diagnoses and fix and resolve issues either remotely or onsite at customers' offices Create and submit SAP service reports every mouth to customers 2. SAP Project Assist in design and implementation work for customers' SAP implementation/transition projects Create/update user manual and carry out necessary trainings for users Assist in creating UAT scenario for users and handle enquires raised by users during UAT Provide 'hypercare' support after system GoLive Manage project schedule and issues raised during project period with project management tools Keep close communications with all stakeholders to run projects smoothly Manage off/nearshore/3rd party vendors that work for them 3.Digital Training Provide customers' management and endusers with IT/digital transformation related lectures onsite and remotely mainly for enhancing customers' digital literacy covering Data analysis and Generative AI tools Design and create concise training materials in documents and videos for endusers Lead planning, scheduling, and holding customers' digital transformation training related activities Motivate end users drawing their interests through following and examining trend and new features of technologies 4. Data Analysis User Support Comprehend business objectives to make recommendations to create Power BI reports Consult Power BI reports creation Assist and optimise Datamart creation for required Power BI report Come up with plans to automate business processes with MS365 tools; closely work with relevant stakeholders and implement a project By reviewing the implementation, make suggestions for future projects and improve the processes 5.Generative AI tool/LLM Creation Support Come up with plans to create effective and specific LLM (Large Language Model) on Microsoft platform; closely work with relevant stakeholders and implement a project By reviewing the implementation, make suggestions for future projects and improve the models 6.Assist Presales Activities Assist creating presales/proposal documents related with SAP and services 7.Customer Management Manage customers' requirements and wishes for both technical and nontechnical in English Cooperate with our partners and provide excellent customer service Report customer's complaint or any problems to Supervisor / Line Manager immediately 8.Standard Company Policy Read, understand, and comply with all company policies and procedures Minimize security and quality incidents SAP Consultant/Digital Learning Specialist Ideal Candidate: Experience of SAP support role Knowledge of SAP (FI): Certificate of SAP S/4 HANA for Financial Accounting Associates or equivalent Basic knowledge and understanding of software development languages, including SQL Basic knowledge of BI tools Business level of English and languages Excellent Interpersonal Skills Accounting skills Other skills: project management, documentation (for customer training and other SAP project/support related) and presentation Basic Knowledge of SAP SD/MM functions and operations would be advantageous Knowledge of MS365 Power Platform: Power BI, Power Automate and Power Apps would be advantageous Some understanding of Japanese culture and Japanese language would be advantageous All applicants for the SAP Consultant/Digital Learning Specialist must have the right to work in the UK or German as the Company is not able to offer visa support. If your application is successful, you will be contacted within two business days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs.
Mar 28, 2024
Full time
A Japanese IT company is currently looking for a SAP Consultant/Digital Learning Specialist.In this role you will be responsible for supporting SAP application, dealing with SAP projects, as well as providing digital training to customers, data analysis user support and Generative AI tool/LLM creation support.The ideal candidate should have SAP support experience.Basic knowledge and understanding of software development languages, including SQL would be advantageous. TYPE: Permanent, fulltime WORKING HOURS: 9:0017:30 from Monday to Friday SALARY: Depending on experience START: ASAP LOCATION: London SAP Consultant/Digital Learning Specialist RESPONSIBILITIES: 1. SAP Application Support Provide second level support professionally and efficiently with third level support Troubleshoot and manage resolution of operational problems for SAP and related business applications Define business requirements discussing with end users and convey them to 3rd line support in technical language Manage change process to meet business requirements working closely with 3rd line support Perform technical diagnoses and fix and resolve issues either remotely or onsite at customers' offices Create and submit SAP service reports every mouth to customers 2. SAP Project Assist in design and implementation work for customers' SAP implementation/transition projects Create/update user manual and carry out necessary trainings for users Assist in creating UAT scenario for users and handle enquires raised by users during UAT Provide 'hypercare' support after system GoLive Manage project schedule and issues raised during project period with project management tools Keep close communications with all stakeholders to run projects smoothly Manage off/nearshore/3rd party vendors that work for them 3.Digital Training Provide customers' management and endusers with IT/digital transformation related lectures onsite and remotely mainly for enhancing customers' digital literacy covering Data analysis and Generative AI tools Design and create concise training materials in documents and videos for endusers Lead planning, scheduling, and holding customers' digital transformation training related activities Motivate end users drawing their interests through following and examining trend and new features of technologies 4. Data Analysis User Support Comprehend business objectives to make recommendations to create Power BI reports Consult Power BI reports creation Assist and optimise Datamart creation for required Power BI report Come up with plans to automate business processes with MS365 tools; closely work with relevant stakeholders and implement a project By reviewing the implementation, make suggestions for future projects and improve the processes 5.Generative AI tool/LLM Creation Support Come up with plans to create effective and specific LLM (Large Language Model) on Microsoft platform; closely work with relevant stakeholders and implement a project By reviewing the implementation, make suggestions for future projects and improve the models 6.Assist Presales Activities Assist creating presales/proposal documents related with SAP and services 7.Customer Management Manage customers' requirements and wishes for both technical and nontechnical in English Cooperate with our partners and provide excellent customer service Report customer's complaint or any problems to Supervisor / Line Manager immediately 8.Standard Company Policy Read, understand, and comply with all company policies and procedures Minimize security and quality incidents SAP Consultant/Digital Learning Specialist Ideal Candidate: Experience of SAP support role Knowledge of SAP (FI): Certificate of SAP S/4 HANA for Financial Accounting Associates or equivalent Basic knowledge and understanding of software development languages, including SQL Basic knowledge of BI tools Business level of English and languages Excellent Interpersonal Skills Accounting skills Other skills: project management, documentation (for customer training and other SAP project/support related) and presentation Basic Knowledge of SAP SD/MM functions and operations would be advantageous Knowledge of MS365 Power Platform: Power BI, Power Automate and Power Apps would be advantageous Some understanding of Japanese culture and Japanese language would be advantageous All applicants for the SAP Consultant/Digital Learning Specialist must have the right to work in the UK or German as the Company is not able to offer visa support. If your application is successful, you will be contacted within two business days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs.
If you have an AAT and a good understanding of accounting this is your chance to learn Business Central, which is Microsoft's accounting software for the SME market. (it was call MS Dynamics NAV or Navision) This would be a complete new career for an experienced Accounts Assistant or Financial Controller. It would be: 12 months doing ERP support, learning the product, working with customers and finding your feet. 12 months doing support and bits of training, requirements and consulting 12 months working on Implementation projects helping other ERP consultants Then you will start working on your own projects having done the Business Central certifications and gained the experience to deliver projects on your own. You will be working for a well established stable software provider. If you are feed up with month end, reconciliation and purchase orders, drop your CV across by applying to this advert and I will have a read! Thanks Jake
Mar 27, 2024
Full time
If you have an AAT and a good understanding of accounting this is your chance to learn Business Central, which is Microsoft's accounting software for the SME market. (it was call MS Dynamics NAV or Navision) This would be a complete new career for an experienced Accounts Assistant or Financial Controller. It would be: 12 months doing ERP support, learning the product, working with customers and finding your feet. 12 months doing support and bits of training, requirements and consulting 12 months working on Implementation projects helping other ERP consultants Then you will start working on your own projects having done the Business Central certifications and gained the experience to deliver projects on your own. You will be working for a well established stable software provider. If you are feed up with month end, reconciliation and purchase orders, drop your CV across by applying to this advert and I will have a read! Thanks Jake
office based in Potters Bar 3 days every week. Working in accounts ? And love software side of your job? If you are working in the accounts team and you are the super user on accounting software for the team, this is your chance to move into accounting software support and consultancy this is your chance. You will be very strong on Finance and accounts and be the "GO TO" person in the Finance department for all things accounting software. You will be the person that is the Super User, knows the quick ways to use the accounts software and is unofficial Systems admin, trainer and support person. This job is working in the office in Potters Bar with 6 other software consultants and become part of a tight knit professional team. This company supports and Implements accounting software. They are looking for someone to train up in their products to do: Support Implementation Training Report writing You will have worked on at least 2 accounting solutions like: Sage 50 or 200 or any version QuickBooks Xero Pegasus Opera Syspro Civica Corero PS Financials You will be excited about working in the software industry and switching your career into Accounting software. The job is office based at least 3 days a week in Potters Bar. Drop your CV Across to Jake and give yourself a chance to grow into an accounting software consultant. This busy ERP software reseller needs another bright and enthusiastic Support Consultant, who has experience of supporting any ERP or accounting software solution for a perm role near South Mimms. Working conditions are flexible, you will need to be in the office 2 days a week, and can be home based for 3 days, so there is a good balance here, but ideally you will probably live within 40 minutes' drive to make your office days easily commutable. Salary is up to £40k, but there's room for some negotiation on that as they are very open minded. They are an extremely well run and managed software consultancy, with a long history of providing flexible ERP, accounting, and payroll software solutions as well as IT services and networking. They have a bright team of developers who can customise the solutions to fit requirements, develop add-on products and software extensions, and you will find a lot of variety in the products you will be supporting. Clients are in finance, manufacturing, construction, professional services, retail, distribution, and many other sectors. Accounting or ERP application support, or something very similar, is essential. So you will have experience supporting solutions such as Intact IQ, Access Dimensions, SAP Business One, Sage 200, Kerridge, Epicor, Dynamics NAV or Business Central, Sage Intacct, Pegasus Opera, SunSystems, Exchequer, Sage 500, Dynamics GP, PS Financials, QAD, Infor LN etc. or other software that has finance modules such as property management software, construction software, legal accounting software, dealer management, fleet management software or similar. People stay here very long term, as they love the working conditions and the attitude of the management team; it's a very flat structure where everyone feels as important as the next person and there's no hierarchy or in-house politics. You will take support requests by telephone, email and through the portal, dealing with client queries on accounting and ERP software solutions, documenting issues, using your creative thinking and problem-solving skills, and coming up with solutions. You respond to client calls with an empathetic, friendly manner, review outstanding issues, maintain quality service levels, and ensure that you keep the clients informed of progress on their cases, aiming always to provide a fix within the SLA. Strong communication skills, the ability to multi-task, the desire to help and a personable manner are a must and will win you loyalty with the clients. You stay calm under pressure and put the client at ease when they're in a panic! They will ensure you get professional training in their 4 software solutions and gain the relevant accreditations that will give you knowledge and kudos and will encourage you to develop in whatever areas you are interested in. This is a really lovely place to work
Mar 27, 2024
Full time
office based in Potters Bar 3 days every week. Working in accounts ? And love software side of your job? If you are working in the accounts team and you are the super user on accounting software for the team, this is your chance to move into accounting software support and consultancy this is your chance. You will be very strong on Finance and accounts and be the "GO TO" person in the Finance department for all things accounting software. You will be the person that is the Super User, knows the quick ways to use the accounts software and is unofficial Systems admin, trainer and support person. This job is working in the office in Potters Bar with 6 other software consultants and become part of a tight knit professional team. This company supports and Implements accounting software. They are looking for someone to train up in their products to do: Support Implementation Training Report writing You will have worked on at least 2 accounting solutions like: Sage 50 or 200 or any version QuickBooks Xero Pegasus Opera Syspro Civica Corero PS Financials You will be excited about working in the software industry and switching your career into Accounting software. The job is office based at least 3 days a week in Potters Bar. Drop your CV Across to Jake and give yourself a chance to grow into an accounting software consultant. This busy ERP software reseller needs another bright and enthusiastic Support Consultant, who has experience of supporting any ERP or accounting software solution for a perm role near South Mimms. Working conditions are flexible, you will need to be in the office 2 days a week, and can be home based for 3 days, so there is a good balance here, but ideally you will probably live within 40 minutes' drive to make your office days easily commutable. Salary is up to £40k, but there's room for some negotiation on that as they are very open minded. They are an extremely well run and managed software consultancy, with a long history of providing flexible ERP, accounting, and payroll software solutions as well as IT services and networking. They have a bright team of developers who can customise the solutions to fit requirements, develop add-on products and software extensions, and you will find a lot of variety in the products you will be supporting. Clients are in finance, manufacturing, construction, professional services, retail, distribution, and many other sectors. Accounting or ERP application support, or something very similar, is essential. So you will have experience supporting solutions such as Intact IQ, Access Dimensions, SAP Business One, Sage 200, Kerridge, Epicor, Dynamics NAV or Business Central, Sage Intacct, Pegasus Opera, SunSystems, Exchequer, Sage 500, Dynamics GP, PS Financials, QAD, Infor LN etc. or other software that has finance modules such as property management software, construction software, legal accounting software, dealer management, fleet management software or similar. People stay here very long term, as they love the working conditions and the attitude of the management team; it's a very flat structure where everyone feels as important as the next person and there's no hierarchy or in-house politics. You will take support requests by telephone, email and through the portal, dealing with client queries on accounting and ERP software solutions, documenting issues, using your creative thinking and problem-solving skills, and coming up with solutions. You respond to client calls with an empathetic, friendly manner, review outstanding issues, maintain quality service levels, and ensure that you keep the clients informed of progress on their cases, aiming always to provide a fix within the SLA. Strong communication skills, the ability to multi-task, the desire to help and a personable manner are a must and will win you loyalty with the clients. You stay calm under pressure and put the client at ease when they're in a panic! They will ensure you get professional training in their 4 software solutions and gain the relevant accreditations that will give you knowledge and kudos and will encourage you to develop in whatever areas you are interested in. This is a really lovely place to work
Ambis Resourcing Partnership
Potters Bar, Hertfordshire
office based in Potters Bar 3 days every week. Working in accounts ? And love software side of your job? If you are working in the accounts team and you are the super user on accounting software for the team, this is your chance to move into accounting software support and consultancy this is your chance. You will be very strong on Finance and accounts and be the "GO TO" person in the Finance department for all things accounting software. You will be the person that is the Super User, knows the quick ways to use the accounts software and is unofficial Systems admin, trainer and support person. This job is working in the office in Potters Bar with 6 other software consultants and become part of a tight knit professional team. This company supports and Implements accounting software. They are looking for someone to train up in their products to do: Support Implementation Training Report writing You will have worked on at least 2 accounting solutions like: Sage 50 or 200 or any version QuickBooks Xero Pegasus Opera Syspro Civica Corero PS Financials You will be excited about working in the software industry and switching your career into Accounting software. The job is office based at least 3 days a week in Potters Bar. Drop your CV Across to Jake and give yourself a chance to grow into an accounting software consultant. This busy ERP software reseller needs another bright and enthusiastic Support Consultant, who has experience of supporting any ERP or accounting software solution for a perm role near South Mimms. Working conditions are flexible, you will need to be in the office 2 days a week, and can be home based for 3 days, so there is a good balance here, but ideally you will probably live within 40 minutes' drive to make your office days easily commutable. Salary is up to 40k, but there's room for some negotiation on that as they are very open minded. They are an extremely well run and managed software consultancy, with a long history of providing flexible ERP, accounting, and payroll software solutions as well as IT services and networking. They have a bright team of developers who can customise the solutions to fit requirements, develop add-on products and software extensions, and you will find a lot of variety in the products you will be supporting. Clients are in finance, manufacturing, construction, professional services, retail, distribution, and many other sectors. Accounting or ERP application support, or something very similar, is essential. So you will have experience supporting solutions such as Intact IQ, Access Dimensions, SAP Business One, Sage 200, Kerridge, Epicor, Dynamics NAV or Business Central, Sage Intacct, Pegasus Opera, SunSystems, Exchequer, Sage 500, Dynamics GP, PS Financials, QAD, Infor LN etc. or other software that has finance modules such as property management software, construction software, legal accounting software, dealer management, fleet management software or similar. People stay here very long term, as they love the working conditions and the attitude of the management team; it's a very flat structure where everyone feels as important as the next person and there's no hierarchy or in-house politics. You will take support requests by telephone, email and through the portal, dealing with client queries on accounting and ERP software solutions, documenting issues, using your creative thinking and problem-solving skills, and coming up with solutions. You respond to client calls with an empathetic, friendly manner, review outstanding issues, maintain quality service levels, and ensure that you keep the clients informed of progress on their cases, aiming always to provide a fix within the SLA. Strong communication skills, the ability to multi-task, the desire to help and a personable manner are a must and will win you loyalty with the clients. You stay calm under pressure and put the client at ease when they're in a panic! They will ensure you get professional training in their 4 software solutions and gain the relevant accreditations that will give you knowledge and kudos and will encourage you to develop in whatever areas you are interested in. This is a really lovely place to work
Mar 27, 2024
Full time
office based in Potters Bar 3 days every week. Working in accounts ? And love software side of your job? If you are working in the accounts team and you are the super user on accounting software for the team, this is your chance to move into accounting software support and consultancy this is your chance. You will be very strong on Finance and accounts and be the "GO TO" person in the Finance department for all things accounting software. You will be the person that is the Super User, knows the quick ways to use the accounts software and is unofficial Systems admin, trainer and support person. This job is working in the office in Potters Bar with 6 other software consultants and become part of a tight knit professional team. This company supports and Implements accounting software. They are looking for someone to train up in their products to do: Support Implementation Training Report writing You will have worked on at least 2 accounting solutions like: Sage 50 or 200 or any version QuickBooks Xero Pegasus Opera Syspro Civica Corero PS Financials You will be excited about working in the software industry and switching your career into Accounting software. The job is office based at least 3 days a week in Potters Bar. Drop your CV Across to Jake and give yourself a chance to grow into an accounting software consultant. This busy ERP software reseller needs another bright and enthusiastic Support Consultant, who has experience of supporting any ERP or accounting software solution for a perm role near South Mimms. Working conditions are flexible, you will need to be in the office 2 days a week, and can be home based for 3 days, so there is a good balance here, but ideally you will probably live within 40 minutes' drive to make your office days easily commutable. Salary is up to 40k, but there's room for some negotiation on that as they are very open minded. They are an extremely well run and managed software consultancy, with a long history of providing flexible ERP, accounting, and payroll software solutions as well as IT services and networking. They have a bright team of developers who can customise the solutions to fit requirements, develop add-on products and software extensions, and you will find a lot of variety in the products you will be supporting. Clients are in finance, manufacturing, construction, professional services, retail, distribution, and many other sectors. Accounting or ERP application support, or something very similar, is essential. So you will have experience supporting solutions such as Intact IQ, Access Dimensions, SAP Business One, Sage 200, Kerridge, Epicor, Dynamics NAV or Business Central, Sage Intacct, Pegasus Opera, SunSystems, Exchequer, Sage 500, Dynamics GP, PS Financials, QAD, Infor LN etc. or other software that has finance modules such as property management software, construction software, legal accounting software, dealer management, fleet management software or similar. People stay here very long term, as they love the working conditions and the attitude of the management team; it's a very flat structure where everyone feels as important as the next person and there's no hierarchy or in-house politics. You will take support requests by telephone, email and through the portal, dealing with client queries on accounting and ERP software solutions, documenting issues, using your creative thinking and problem-solving skills, and coming up with solutions. You respond to client calls with an empathetic, friendly manner, review outstanding issues, maintain quality service levels, and ensure that you keep the clients informed of progress on their cases, aiming always to provide a fix within the SLA. Strong communication skills, the ability to multi-task, the desire to help and a personable manner are a must and will win you loyalty with the clients. You stay calm under pressure and put the client at ease when they're in a panic! They will ensure you get professional training in their 4 software solutions and gain the relevant accreditations that will give you knowledge and kudos and will encourage you to develop in whatever areas you are interested in. This is a really lovely place to work
Our client provides world class software solutions to the construction industry and is recruiting for an Application Consultant (Construction Software) With an excellent product, which is logged into by thousands of users every day, the company is extremely keen to leverage its success and funding by engaging experienced industry professionals to help take the business forward. Accountabilities and Requirements of the Application Consultant - Construction Software Form part of the implementation team on large projects or execute on an Individual basis small projects. Assist with new or existing customers, from project kick off meetings to continuous engagement Implement the company's software according to the standard implementation methodology Assist mapping customer business processes and provide solutions using the software Assist mapping customer reporting requirements to standard reports and analysis dashboards Coordinate with the task team on bespoke reporting requirements to standard reports and analysis dashboards Guide or perform system configuration, core user acceptance and training, data migration strategy and testing Proven experience as business consultant or working experience in construction company as Quantity Surveyor or as commercial team member Strong communication and interpersonal skills Analytical mind with excellent data collection and analysis skills, with aptitude in creative problem-solving Familiarity with a wide selection of business management software (CRM, ERP etc.) and databases Proficiency in MS Office Certification in business management, Construction management, accounting or finance will be an advantage, including any Business Analysis and or Project Management qualifications Understanding of the UK construction and subcontracting market In return the company offers a competitive salary and benefits package, hybrid working and the opportunity to grow and be part of a great future. Location: Hybrid - home and London office Salary: Competitive salary and benefits package Start: ASAP Status: Permanent, Full Time Ref: IB240302
Mar 26, 2024
Full time
Our client provides world class software solutions to the construction industry and is recruiting for an Application Consultant (Construction Software) With an excellent product, which is logged into by thousands of users every day, the company is extremely keen to leverage its success and funding by engaging experienced industry professionals to help take the business forward. Accountabilities and Requirements of the Application Consultant - Construction Software Form part of the implementation team on large projects or execute on an Individual basis small projects. Assist with new or existing customers, from project kick off meetings to continuous engagement Implement the company's software according to the standard implementation methodology Assist mapping customer business processes and provide solutions using the software Assist mapping customer reporting requirements to standard reports and analysis dashboards Coordinate with the task team on bespoke reporting requirements to standard reports and analysis dashboards Guide or perform system configuration, core user acceptance and training, data migration strategy and testing Proven experience as business consultant or working experience in construction company as Quantity Surveyor or as commercial team member Strong communication and interpersonal skills Analytical mind with excellent data collection and analysis skills, with aptitude in creative problem-solving Familiarity with a wide selection of business management software (CRM, ERP etc.) and databases Proficiency in MS Office Certification in business management, Construction management, accounting or finance will be an advantage, including any Business Analysis and or Project Management qualifications Understanding of the UK construction and subcontracting market In return the company offers a competitive salary and benefits package, hybrid working and the opportunity to grow and be part of a great future. Location: Hybrid - home and London office Salary: Competitive salary and benefits package Start: ASAP Status: Permanent, Full Time Ref: IB240302
ERP support for a 20 strong software company in London. fully remote Providing support for ERP software that covers: Distribution Manufacturing Ecommerce Finance Retail You will be someone who enjoys dealing with customers and helping solve problems. You will get a kick out of figuring stuff out and making clients happy. You will be a glass half full person, with a positive attitude and a spring in your step. You will be ambitious keen to learn and push your career forward. You will work with clients as they go live on the new ERP solution. You will be part of a team made up of: ERP Implementation consultant Support Consultants Project Manager Your role will be to helping the clients with the new Finance module, dealing with the issues that new clients have, so you will be helping: Add new customers Run a trial balance Reconciliation How to add supplier codes How to add a new user This job is exciting and demanding but you will be helping clients through a stressful time and they are normally ( ) really appreciative. You will have a background of accounting software support and enjoying working with clients solving issues You have previously worked with solutions like NetSuite, FinancialForce, Intact IQ, Merlin, COINS, SAP ByDesign, SAP Business One, Enapps, Yardi, Epicor, WinMan, IFS, Sage X3, Sage 200, Sage 300, Priority ERP, CloudSuite Financials, Sage Intacct, Business Cloud Essentials, Protean, Acumatica, Syspro, GreenTree, Opera, and MS Dynamics. This is a chance to join a company that is expecting to grow 50% by April 2025, so there are great career opportunities incdluinga cahcne to get into Consultancy or project management or account management. You will ideally have ERP support experience or accountying software support experience.
Mar 26, 2024
Full time
ERP support for a 20 strong software company in London. fully remote Providing support for ERP software that covers: Distribution Manufacturing Ecommerce Finance Retail You will be someone who enjoys dealing with customers and helping solve problems. You will get a kick out of figuring stuff out and making clients happy. You will be a glass half full person, with a positive attitude and a spring in your step. You will be ambitious keen to learn and push your career forward. You will work with clients as they go live on the new ERP solution. You will be part of a team made up of: ERP Implementation consultant Support Consultants Project Manager Your role will be to helping the clients with the new Finance module, dealing with the issues that new clients have, so you will be helping: Add new customers Run a trial balance Reconciliation How to add supplier codes How to add a new user This job is exciting and demanding but you will be helping clients through a stressful time and they are normally ( ) really appreciative. You will have a background of accounting software support and enjoying working with clients solving issues You have previously worked with solutions like NetSuite, FinancialForce, Intact IQ, Merlin, COINS, SAP ByDesign, SAP Business One, Enapps, Yardi, Epicor, WinMan, IFS, Sage X3, Sage 200, Sage 300, Priority ERP, CloudSuite Financials, Sage Intacct, Business Cloud Essentials, Protean, Acumatica, Syspro, GreenTree, Opera, and MS Dynamics. This is a chance to join a company that is expecting to grow 50% by April 2025, so there are great career opportunities incdluinga cahcne to get into Consultancy or project management or account management. You will ideally have ERP support experience or accountying software support experience.
ERP support for a 20 strong software company in London. fully remote Providing support for ERP software that covers: Distribution Manufacturing Ecommerce Finance Retail You will be someone who enjoys dealing with customers and helping solve problems. You will get a kick out of figuring stuff out and making clients happy. You will be a glass half full person, with a positive attitude and a spring in your step. You will be ambitious keen to learn and push your career forward. You will work with clients as they go live on the new ERP solution. You will be part of a team made up of: ERP Implementation consultant Support Consultants Project Manager Your role will be to helping the clients with the new Finance module, dealing with the issues that new clients have, so you will be helping: Add new customers Run a trial balance Reconciliation How to add supplier codes How to add a new user This job is exciting and demanding but you will be helping clients through a stressful time and they are normally ( ) really appreciative. You will have a background of accounting software support and enjoying working with clients solving issues You have previously worked with solutions like NetSuite, FinancialForce, Intact IQ, Merlin, COINS, SAP ByDesign, SAP Business One, Enapps, Yardi, Epicor, WinMan, IFS, Sage X3, Sage 200, Sage 300, Priority ERP, CloudSuite Financials, Sage Intacct, Business Cloud Essentials, Protean, Acumatica, Syspro, GreenTree, Opera, and MS Dynamics. This is a chance to join a company that is expecting to grow 50% by April 2025, so there are great career opportunities incdluinga cahcne to get into Consultancy or project management or account management. You will ideally have ERP support experience or accountying software support experience.
Mar 26, 2024
Full time
ERP support for a 20 strong software company in London. fully remote Providing support for ERP software that covers: Distribution Manufacturing Ecommerce Finance Retail You will be someone who enjoys dealing with customers and helping solve problems. You will get a kick out of figuring stuff out and making clients happy. You will be a glass half full person, with a positive attitude and a spring in your step. You will be ambitious keen to learn and push your career forward. You will work with clients as they go live on the new ERP solution. You will be part of a team made up of: ERP Implementation consultant Support Consultants Project Manager Your role will be to helping the clients with the new Finance module, dealing with the issues that new clients have, so you will be helping: Add new customers Run a trial balance Reconciliation How to add supplier codes How to add a new user This job is exciting and demanding but you will be helping clients through a stressful time and they are normally ( ) really appreciative. You will have a background of accounting software support and enjoying working with clients solving issues You have previously worked with solutions like NetSuite, FinancialForce, Intact IQ, Merlin, COINS, SAP ByDesign, SAP Business One, Enapps, Yardi, Epicor, WinMan, IFS, Sage X3, Sage 200, Sage 300, Priority ERP, CloudSuite Financials, Sage Intacct, Business Cloud Essentials, Protean, Acumatica, Syspro, GreenTree, Opera, and MS Dynamics. This is a chance to join a company that is expecting to grow 50% by April 2025, so there are great career opportunities incdluinga cahcne to get into Consultancy or project management or account management. You will ideally have ERP support experience or accountying software support experience.
This job offers full training in Software consulting for an exper ienced Application support consultant Y ou need to have a background in ERP support that includes accounting module. You will be given full training on Microsoft ERP software called Business Central, initially joining the support team and talking to clients about their accounting software and the issues they have, you will be talking about allocations, trial balance, reconciliation and all the standard issues companies have with their software. You will do little bits of training and then start taking requirements, (hop, skip and a jump later) and in 3 years you will be a fully certified ERP Implementation consultant. Your background: Currently you will work with ERP software doing application support, or working in the Finance department on an ERP solution. You will have worked with one or two of these: NetSuite, SAP Business One, SAP ByDesign, WinMan, COINS, Business Central, Integrity, IFS, Sage X3, Sage 1000, Sage 200, Sage 300, Protean, Syspro, GreenTree, MS Dynamics, Access Accounts, Dimensions, Emax, Acumatica, Syspro, Syteline, QAD and Exchequer You will understand P&L, trail balance, management accounting and be happy talking to accounts people. This is an amazing chance to get fully trained and accredited with a wonderful company in Scunthorpe. You will need to have a driving license and be happy to commute to Scunthorpe. Please drop your CV across and I'll give you a call to chat it through, thanks Jake.
Mar 26, 2024
Full time
This job offers full training in Software consulting for an exper ienced Application support consultant Y ou need to have a background in ERP support that includes accounting module. You will be given full training on Microsoft ERP software called Business Central, initially joining the support team and talking to clients about their accounting software and the issues they have, you will be talking about allocations, trial balance, reconciliation and all the standard issues companies have with their software. You will do little bits of training and then start taking requirements, (hop, skip and a jump later) and in 3 years you will be a fully certified ERP Implementation consultant. Your background: Currently you will work with ERP software doing application support, or working in the Finance department on an ERP solution. You will have worked with one or two of these: NetSuite, SAP Business One, SAP ByDesign, WinMan, COINS, Business Central, Integrity, IFS, Sage X3, Sage 1000, Sage 200, Sage 300, Protean, Syspro, GreenTree, MS Dynamics, Access Accounts, Dimensions, Emax, Acumatica, Syspro, Syteline, QAD and Exchequer You will understand P&L, trail balance, management accounting and be happy talking to accounts people. This is an amazing chance to get fully trained and accredited with a wonderful company in Scunthorpe. You will need to have a driving license and be happy to commute to Scunthorpe. Please drop your CV across and I'll give you a call to chat it through, thanks Jake.
Dynamics 365 Business Central Consultant Competitive Base Salary | Flexible Hybrid/Remote and Office Working About the Client Microsoft Gold Partner & leading digital transformation consultancy seeks a highly qualified Business Central Consultant to join their expanding Retail and Manufacturing practice. What will you be doing: Dynamic 365 Business Central Consulting and help manage key projects. Interpret new and existing client requirements and deliver first-class solutions to them through the full implementation cycle. Complete relevant documentation. Be budget-conscious and assist in helping to control successful delivery. Essential Skills: 2 + years experience in Dynamics 365 Business Central/NAV Consulting or implementations Proven track record of excellence in analytical thinking, problem-solving, and clear communication. Strong communication and stakeholder management experience Demonstrated ability to work independently and collaboratively to deliver a comprehensive range of client services. Highly Desirable Skills & Experience In-depth knowledge of core financial functions, including fixed assets, budgeting, cash management, consolidation, and credit control. Proven understanding of sales, marketing, procurement, and sourcing processes. Experience with compliance and quality management frameworks. Solid foundation in project management and accounting practices. Experience with software life cycle management tools (eg, Microsoft Lifecycle Services, Azure DevOps) Prior experience in people management and mentoring is highly regarded. Awareness of Business Intelligence and artificial intelligence tools (Copilot, Power BI, SQL Server Reporting Services). The Offer Access to a comprehensive suite of services encompassing the entire Dynamics solutions life cycle, including pre-sales, solution architecture, application consultancy and training, customisation, project management, support, and upgrades/migrations. The chance to collaborate with a high-performing team on impactful projects and initiatives across the client's established Retail and Manufacturing client base. Empowering work environment within an ambitious and entrepreneurial digital technology consultancy. Apply Today!
Mar 26, 2024
Full time
Dynamics 365 Business Central Consultant Competitive Base Salary | Flexible Hybrid/Remote and Office Working About the Client Microsoft Gold Partner & leading digital transformation consultancy seeks a highly qualified Business Central Consultant to join their expanding Retail and Manufacturing practice. What will you be doing: Dynamic 365 Business Central Consulting and help manage key projects. Interpret new and existing client requirements and deliver first-class solutions to them through the full implementation cycle. Complete relevant documentation. Be budget-conscious and assist in helping to control successful delivery. Essential Skills: 2 + years experience in Dynamics 365 Business Central/NAV Consulting or implementations Proven track record of excellence in analytical thinking, problem-solving, and clear communication. Strong communication and stakeholder management experience Demonstrated ability to work independently and collaboratively to deliver a comprehensive range of client services. Highly Desirable Skills & Experience In-depth knowledge of core financial functions, including fixed assets, budgeting, cash management, consolidation, and credit control. Proven understanding of sales, marketing, procurement, and sourcing processes. Experience with compliance and quality management frameworks. Solid foundation in project management and accounting practices. Experience with software life cycle management tools (eg, Microsoft Lifecycle Services, Azure DevOps) Prior experience in people management and mentoring is highly regarded. Awareness of Business Intelligence and artificial intelligence tools (Copilot, Power BI, SQL Server Reporting Services). The Offer Access to a comprehensive suite of services encompassing the entire Dynamics solutions life cycle, including pre-sales, solution architecture, application consultancy and training, customisation, project management, support, and upgrades/migrations. The chance to collaborate with a high-performing team on impactful projects and initiatives across the client's established Retail and Manufacturing client base. Empowering work environment within an ambitious and entrepreneurial digital technology consultancy. Apply Today!
Technology Consulting - SAP Finance - Manager - UK At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. EY Technology professionals focus on harnessing the power of technology to unleash human potential. They seek to deliver innovative tech-based solutions and in doing so, enhance our market impact and improve service delivery The opportunity Are you fascinated by technology, automation and strategic business and technology consultancy? Do you have the consulting skills to resolve complex technology and business issues? Are you able to use your business insight and technological expertise to identify how our clients can find new revenue and value-producing opportunities? Do you possess the right mindset, experience and capabilities to transform our clients business towards a digital enterprise enabled by SAP S/4ANA? Are you willing to deepen your current IT/Business skills in a high-performing environment? Then the opportunity is now! Having undergone a paradigm shift in recent years, SAP offers an innovative high-performance real-time platform and solutions which meet the needs of end-to-end digitised enterprises. Our EY SAP team is focused on working with our clients to leverage these SAP innovations and create business value. This could for example mean: Re-defining a finance functions financial processes based on S/4HANA to reduce both Opex and Capex, Optimising Sales & Operations planning by utilising the possibilities of granular and real-time forecasting and data to improve insight, or Creating strategic insight by adopting SAP predictive analytics to better understand customer behaviour and prevent potential customer churn whilst growing the top line. We are looking for technology-minded, business-focused and creative senior consultants with a passion for bringing context to SAP innovations and ability to demonstrate how it can help transform our clients' day to day operations. We are looking for people who have been there and done it, who want to keep close to the technology and who want to deliver solutions that have optimum impact on their clients. We are looking for people who can bring in their own business knowledge to engage at all levels with EY clients. Your key responsibilities In your role as an EY Consultant in our Technology Service Delivery, you will have responsibility for designing & delivering key aspects of our projects and transformation programmes within our client base. You will be expected to: Deliver strategic and operational change Support / deliver the cost/benefits case Manage a work stream on a client facing engagement Engage and collaborate with clients' stakeholders across all levels of the organisation Build excellent client relationships Work as part of a high performing team, mentoring junior members of staff As a Manager you would be expected to: Act as a line manager to Senior Consultants and ACPs Develop excellent client relationships Influence stakeholders across all levels, including CEO Deliver with the use of proven project methodology Mange profitable engagements Council and mentor more junior members of staff Generate sales according to Advisory targets. Skills and attributes for success You will have knowledge and experience of the following: SAP software solutions - Underpinned with strong functional process knowledge and an ability to contextualise technology and deliver business value Designing and delivering SAP solutions (incl. evidence of displaying thoughtful insight) in one or more of the following areas: SAP S/4HANA SAP Finance SAP Project Systems SAP Group Reporting SAP Central Finance SAP Analytics, performance management and Reporting SAP Financial planning solutions - BPC and/or SAC for Planning SAP Ariba SAP Concur To qualify for the role you MUST have The ability to Manage projects independently from 'Discovery' phase through to go-live by applying as well as technical and business knowledge The ability to structure teams, manage work streams and create end to end solutions Excellent communication skills with fluency in English and ability to build 'Trusted Adviser' relationships The ability to define and evaluate end-to-end finance business processes and its integration with Procurement, Sales, Supply chain, Manufacturing, Payroll and HR etc. Ability to capture and translate business needs into functional specifications Able to lead and facilitate customer workshops Ability to lead in presales activities and product demonstrations A deep understanding of the Technology Development Lifecycle Strong project management techniques experience with Waterfall, Hybrid-Agile and Agile methods (e.g. Scrum, Lean, Kanban) Willingness to travel as required in relation to working at Client Sites on specific engagements Ideally, you'll also have 8+ years of experience in complex SAP delivery Experience of project delivery using SAP Activate An understanding of business transformation including Target Operating model definition and benefits case development Be qualified or working towards an accounting qualification Holds SAP certification A progressive approach to SAP implementation, experience of SAP solution architecture An understanding of the SAP roadmap and industry trends Exposure to the given market would be advantageous What we look for You will be comfortable working as part of a multi-disciplinary team, where you operate collaboratively with clients to help them digitize their business processes utilizing the latest SAP technology. You will add value by contextualizing, designing and delivering solutions within your domain expertise, you are expected to continuously develop your skills and product knowledge, staying up-to-date with SAP's innovations and leveraging this to provide insight and creative solutions. What working at EY offers We offer a competitive remuneration package where you'll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer: Continuous learning: You'll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs. If you can demonstrate that you meet the criteria above, please contact us as soon as possible. The exceptional EY experience. It's yours to build. Apply now.
Feb 01, 2022
Full time
Technology Consulting - SAP Finance - Manager - UK At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. EY Technology professionals focus on harnessing the power of technology to unleash human potential. They seek to deliver innovative tech-based solutions and in doing so, enhance our market impact and improve service delivery The opportunity Are you fascinated by technology, automation and strategic business and technology consultancy? Do you have the consulting skills to resolve complex technology and business issues? Are you able to use your business insight and technological expertise to identify how our clients can find new revenue and value-producing opportunities? Do you possess the right mindset, experience and capabilities to transform our clients business towards a digital enterprise enabled by SAP S/4ANA? Are you willing to deepen your current IT/Business skills in a high-performing environment? Then the opportunity is now! Having undergone a paradigm shift in recent years, SAP offers an innovative high-performance real-time platform and solutions which meet the needs of end-to-end digitised enterprises. Our EY SAP team is focused on working with our clients to leverage these SAP innovations and create business value. This could for example mean: Re-defining a finance functions financial processes based on S/4HANA to reduce both Opex and Capex, Optimising Sales & Operations planning by utilising the possibilities of granular and real-time forecasting and data to improve insight, or Creating strategic insight by adopting SAP predictive analytics to better understand customer behaviour and prevent potential customer churn whilst growing the top line. We are looking for technology-minded, business-focused and creative senior consultants with a passion for bringing context to SAP innovations and ability to demonstrate how it can help transform our clients' day to day operations. We are looking for people who have been there and done it, who want to keep close to the technology and who want to deliver solutions that have optimum impact on their clients. We are looking for people who can bring in their own business knowledge to engage at all levels with EY clients. Your key responsibilities In your role as an EY Consultant in our Technology Service Delivery, you will have responsibility for designing & delivering key aspects of our projects and transformation programmes within our client base. You will be expected to: Deliver strategic and operational change Support / deliver the cost/benefits case Manage a work stream on a client facing engagement Engage and collaborate with clients' stakeholders across all levels of the organisation Build excellent client relationships Work as part of a high performing team, mentoring junior members of staff As a Manager you would be expected to: Act as a line manager to Senior Consultants and ACPs Develop excellent client relationships Influence stakeholders across all levels, including CEO Deliver with the use of proven project methodology Mange profitable engagements Council and mentor more junior members of staff Generate sales according to Advisory targets. Skills and attributes for success You will have knowledge and experience of the following: SAP software solutions - Underpinned with strong functional process knowledge and an ability to contextualise technology and deliver business value Designing and delivering SAP solutions (incl. evidence of displaying thoughtful insight) in one or more of the following areas: SAP S/4HANA SAP Finance SAP Project Systems SAP Group Reporting SAP Central Finance SAP Analytics, performance management and Reporting SAP Financial planning solutions - BPC and/or SAC for Planning SAP Ariba SAP Concur To qualify for the role you MUST have The ability to Manage projects independently from 'Discovery' phase through to go-live by applying as well as technical and business knowledge The ability to structure teams, manage work streams and create end to end solutions Excellent communication skills with fluency in English and ability to build 'Trusted Adviser' relationships The ability to define and evaluate end-to-end finance business processes and its integration with Procurement, Sales, Supply chain, Manufacturing, Payroll and HR etc. Ability to capture and translate business needs into functional specifications Able to lead and facilitate customer workshops Ability to lead in presales activities and product demonstrations A deep understanding of the Technology Development Lifecycle Strong project management techniques experience with Waterfall, Hybrid-Agile and Agile methods (e.g. Scrum, Lean, Kanban) Willingness to travel as required in relation to working at Client Sites on specific engagements Ideally, you'll also have 8+ years of experience in complex SAP delivery Experience of project delivery using SAP Activate An understanding of business transformation including Target Operating model definition and benefits case development Be qualified or working towards an accounting qualification Holds SAP certification A progressive approach to SAP implementation, experience of SAP solution architecture An understanding of the SAP roadmap and industry trends Exposure to the given market would be advantageous What we look for You will be comfortable working as part of a multi-disciplinary team, where you operate collaboratively with clients to help them digitize their business processes utilizing the latest SAP technology. You will add value by contextualizing, designing and delivering solutions within your domain expertise, you are expected to continuously develop your skills and product knowledge, staying up-to-date with SAP's innovations and leveraging this to provide insight and creative solutions. What working at EY offers We offer a competitive remuneration package where you'll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer: Continuous learning: You'll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs. If you can demonstrate that you meet the criteria above, please contact us as soon as possible. The exceptional EY experience. It's yours to build. Apply now.
OVERVIEW: Support Analyst / Technical Support Consultant / 1st & 2nd Line Support Engineer / Application Support Consultant sought by software house based in Almondsbury, Bristol. Salary £22K-£27K (depending on experience) plus potential up to C£5K on call allowance after probation / if and when competent, plus pension, health etc. BOTH Graduates with ideally a year in industry AND experienced support analyst professionals are welcome to apply! Great opportunity to join a rapidly growing company offering ongoing training and development and a structured career path.
LOCATION: Almondsbury, near Bristol. Full time office based position. Monday-Friday 9-5.30pm with 1 hour lunch.
THE COMPANY;
My client is a market leader in designing, developing and implementing enterprise software solutions for multiple industries. Their sophisticated business applications and systems support companies globally. Their industry-proven software is a unified enterprise solution. You will join the business at an exciting time, as the company continues to transition its highly successful software solution to the .NET framework as part of a multi-year strategy to maintain its competitive market advantage. You'll support new and existing customers who have purchased my clients world-class enterprise software suite of applications which is built on Windows / Unix, .NET 4.5, ASP.NET, MVC etc.
THE ROLE & OPPORTUNITY
This is a unique and exciting opportunity for EITHER a talented, ambitious Graduate level candidate or a proven and experienced technical support / support analyst specialist to join a talented team supporting a range of blue chip clients across multiple Industries. The successful candidate will join the Company at an exciting time as the business is experiencing rapid growth. A comprehensive learning and development programme will be provided for the successful candidate, who will deliver 1st and 2nd line technical and application support to a range of clients, including provision of support for the integration of diverse and extensive peripheral devices.
Day to day duties;
* Resolving and prioritising customers' support requests allocated via the support system in a timely and efficient manner.
* Acquire a good understanding of the company's software products as part of a formal learning and development programme.
* Working with customers to set up and integrate peripheral devices such as printers/scanners to the system and resolving issues associated with integration.
* Advising customers with specific responsibility for Windows and Unix based implementations.
* Reaching out, where appropriate, to colleagues in software development to gain second line support guidance to assist in the resolution of customer support requests.
* Documenting solutions to service requests and customer issues and ensuring they are logged and tagged appropriately in the company's knowledge base
* Regular updating of the support system with status of outstanding tickets
* Acting as the first point of contact for customer support requests, resolving or allocating such support requests appropriately.
* Working with 3rd party vendors who provide additional hardware and software
Resources available;
* A modern cloud-based Support Desk system, which supports customer engagement and self-service.
* Access to an extensive knowledge base within the Support team.
CANDIDATE PROFILE:
- You will be at an advantage if you have experience / exposure to supporting finance systems / accountancy software / ERP systems OR if you have any finance or accounting / ERP knowledge either commercial OR academic!
- Ideally degree or equivalent qualification in an IT or finance / accounting related discipline.
- You may have experience of providing a high quality software application support service, particularly in supporting specialised applications and products.
- Used to working under pressure in a busy Support Desk environment
- A strong understanding of the technologies on which the customer software solutions are built.
- Use of modern help desk or service desk systems in previous employments.
- Awareness / understanding of ITIL / ISO Standards
- High level awareness / understanding of programming / software development / software engineering and database structures from a support perspective is highly advantageous
WHAT'S ON OFFER;
This position is based in Almondsbury near Bristol and offers;
- Funding of relevant professional qualifications
- A comprehensive learning and development program
- An excellent hard working but fun environment
- A highly competitive salary plus pension, health, medical and life assurance based on experience coupled with excellent training and development opportunities.
If you are a good match then please send a CV immediately to learn more about this excellent career opportunity.
Keywords: service desk, support, analyst , consultant, technical, engineer, help, ERP, Unix, Windows, Cloud, helpdesk, servicedesk, WMS, warehouse management systems, accountancy, finance, manufacturing, accountant, financial, first line, second line, 1st line, 2nd line, help desk
This vacancy is being advertised by ChilliFrog Ltd. The services advertised by ChilliFrog Ltd are those of an Employment Agency
Oct 29, 2018
OVERVIEW: Support Analyst / Technical Support Consultant / 1st & 2nd Line Support Engineer / Application Support Consultant sought by software house based in Almondsbury, Bristol. Salary £22K-£27K (depending on experience) plus potential up to C£5K on call allowance after probation / if and when competent, plus pension, health etc. BOTH Graduates with ideally a year in industry AND experienced support analyst professionals are welcome to apply! Great opportunity to join a rapidly growing company offering ongoing training and development and a structured career path.
LOCATION: Almondsbury, near Bristol. Full time office based position. Monday-Friday 9-5.30pm with 1 hour lunch.
THE COMPANY;
My client is a market leader in designing, developing and implementing enterprise software solutions for multiple industries. Their sophisticated business applications and systems support companies globally. Their industry-proven software is a unified enterprise solution. You will join the business at an exciting time, as the company continues to transition its highly successful software solution to the .NET framework as part of a multi-year strategy to maintain its competitive market advantage. You'll support new and existing customers who have purchased my clients world-class enterprise software suite of applications which is built on Windows / Unix, .NET 4.5, ASP.NET, MVC etc.
THE ROLE & OPPORTUNITY
This is a unique and exciting opportunity for EITHER a talented, ambitious Graduate level candidate or a proven and experienced technical support / support analyst specialist to join a talented team supporting a range of blue chip clients across multiple Industries. The successful candidate will join the Company at an exciting time as the business is experiencing rapid growth. A comprehensive learning and development programme will be provided for the successful candidate, who will deliver 1st and 2nd line technical and application support to a range of clients, including provision of support for the integration of diverse and extensive peripheral devices.
Day to day duties;
* Resolving and prioritising customers' support requests allocated via the support system in a timely and efficient manner.
* Acquire a good understanding of the company's software products as part of a formal learning and development programme.
* Working with customers to set up and integrate peripheral devices such as printers/scanners to the system and resolving issues associated with integration.
* Advising customers with specific responsibility for Windows and Unix based implementations.
* Reaching out, where appropriate, to colleagues in software development to gain second line support guidance to assist in the resolution of customer support requests.
* Documenting solutions to service requests and customer issues and ensuring they are logged and tagged appropriately in the company's knowledge base
* Regular updating of the support system with status of outstanding tickets
* Acting as the first point of contact for customer support requests, resolving or allocating such support requests appropriately.
* Working with 3rd party vendors who provide additional hardware and software
Resources available;
* A modern cloud-based Support Desk system, which supports customer engagement and self-service.
* Access to an extensive knowledge base within the Support team.
CANDIDATE PROFILE:
- You will be at an advantage if you have experience / exposure to supporting finance systems / accountancy software / ERP systems OR if you have any finance or accounting / ERP knowledge either commercial OR academic!
- Ideally degree or equivalent qualification in an IT or finance / accounting related discipline.
- You may have experience of providing a high quality software application support service, particularly in supporting specialised applications and products.
- Used to working under pressure in a busy Support Desk environment
- A strong understanding of the technologies on which the customer software solutions are built.
- Use of modern help desk or service desk systems in previous employments.
- Awareness / understanding of ITIL / ISO Standards
- High level awareness / understanding of programming / software development / software engineering and database structures from a support perspective is highly advantageous
WHAT'S ON OFFER;
This position is based in Almondsbury near Bristol and offers;
- Funding of relevant professional qualifications
- A comprehensive learning and development program
- An excellent hard working but fun environment
- A highly competitive salary plus pension, health, medical and life assurance based on experience coupled with excellent training and development opportunities.
If you are a good match then please send a CV immediately to learn more about this excellent career opportunity.
Keywords: service desk, support, analyst , consultant, technical, engineer, help, ERP, Unix, Windows, Cloud, helpdesk, servicedesk, WMS, warehouse management systems, accountancy, finance, manufacturing, accountant, financial, first line, second line, 1st line, 2nd line, help desk
This vacancy is being advertised by ChilliFrog Ltd. The services advertised by ChilliFrog Ltd are those of an Employment Agency
OVERVIEW: Support Analyst / Technical Support Consultant / 1st & 2nd Line Support Engineer / Application Support Consultant sought by software house based in Almondsbury, Bristol. Salary £22K-£27K (depending on experience) plus potential up to C£5K on call allowance after probation / if and when competent, plus pension, health etc. BOTH Graduates with ideally a year in industry AND experienced support analyst professionals are welcome to apply! Great opportunity to join a rapidly growing company offering ongoing training and development and a structured career path.
LOCATION: Almondsbury, near Bristol. Full time office based position. Monday-Friday 9-5.30pm with 1 hour lunch.
THE COMPANY;
My client is a market leader in designing, developing and implementing enterprise software solutions for multiple industries. Their sophisticated business applications and systems support companies globally. Their industry-proven software is a unified enterprise solution. You will join the business at an exciting time, as the company continues to transition its highly successful software solution to the .NET framework as part of a multi-year strategy to maintain its competitive market advantage. You'll support new and existing customers who have purchased my clients world-class enterprise software suite of applications which is built on Windows / Unix, .NET 4.5, ASP.NET, MVC etc.
THE ROLE & OPPORTUNITY
This is a unique and exciting opportunity for EITHER a talented, ambitious Graduate level candidate or a proven and experienced technical support / support analyst specialist to join a talented team supporting a range of blue chip clients across multiple Industries. The successful candidate will join the Company at an exciting time as the business is experiencing rapid growth. A comprehensive learning and development programme will be provided for the successful candidate, who will deliver 1st and 2nd line technical and application support to a range of clients, including provision of support for the integration of diverse and extensive peripheral devices.
Day to day duties;
* Resolving and prioritising customers' support requests allocated via the support system in a timely and efficient manner.
* Acquire a good understanding of the company's software products as part of a formal learning and development programme.
* Working with customers to set up and integrate peripheral devices such as printers/scanners to the system and resolving issues associated with integration.
* Advising customers with specific responsibility for Windows and Unix based implementations.
* Reaching out, where appropriate, to colleagues in software development to gain second line support guidance to assist in the resolution of customer support requests.
* Documenting solutions to service requests and customer issues and ensuring they are logged and tagged appropriately in the company's knowledge base
* Regular updating of the support system with status of outstanding tickets
* Acting as the first point of contact for customer support requests, resolving or allocating such support requests appropriately.
* Working with 3rd party vendors who provide additional hardware and software
Resources available;
* A modern cloud-based Support Desk system, which supports customer engagement and self-service.
* Access to an extensive knowledge base within the Support team.
CANDIDATE PROFILE:
- You will be at an advantage if you have experience / exposure to supporting finance systems / accountancy software / ERP systems OR if you have any finance or accounting / ERP knowledge either commercial OR academic!
- Ideally degree or equivalent qualification in an IT or finance / accounting related discipline.
- You may have experience of providing a high quality software application support service, particularly in supporting specialised applications and products.
- Used to working under pressure in a busy Support Desk environment
- A strong understanding of the technologies on which the customer software solutions are built.
- Use of modern help desk or service desk systems in previous employments.
- Awareness / understanding of ITIL / ISO Standards
- High level awareness / understanding of programming / software development / software engineering and database structures from a support perspective is highly advantageous
WHAT'S ON OFFER;
This position is based in Almondsbury near Bristol and offers;
- Funding of relevant professional qualifications
- A comprehensive learning and development program
- An excellent hard working but fun environment
- A highly competitive salary plus pension, health, medical and life assurance based on experience coupled with excellent training and development opportunities.
If you are a good match then please send a CV immediately to learn more about this excellent career opportunity.
Keywords: service desk, support, analyst , consultant, technical, engineer, help, ERP, Unix, Windows, Cloud, helpdesk, servicedesk, WMS, warehouse management systems, accountancy, finance, manufacturing, accountant, financial, first line, second line, 1st line, 2nd line, help desk
This vacancy is being advertised by ChilliFrog Ltd. The services advertised by ChilliFrog Ltd are those of an Employment Agency
Oct 29, 2018
OVERVIEW: Support Analyst / Technical Support Consultant / 1st & 2nd Line Support Engineer / Application Support Consultant sought by software house based in Almondsbury, Bristol. Salary £22K-£27K (depending on experience) plus potential up to C£5K on call allowance after probation / if and when competent, plus pension, health etc. BOTH Graduates with ideally a year in industry AND experienced support analyst professionals are welcome to apply! Great opportunity to join a rapidly growing company offering ongoing training and development and a structured career path.
LOCATION: Almondsbury, near Bristol. Full time office based position. Monday-Friday 9-5.30pm with 1 hour lunch.
THE COMPANY;
My client is a market leader in designing, developing and implementing enterprise software solutions for multiple industries. Their sophisticated business applications and systems support companies globally. Their industry-proven software is a unified enterprise solution. You will join the business at an exciting time, as the company continues to transition its highly successful software solution to the .NET framework as part of a multi-year strategy to maintain its competitive market advantage. You'll support new and existing customers who have purchased my clients world-class enterprise software suite of applications which is built on Windows / Unix, .NET 4.5, ASP.NET, MVC etc.
THE ROLE & OPPORTUNITY
This is a unique and exciting opportunity for EITHER a talented, ambitious Graduate level candidate or a proven and experienced technical support / support analyst specialist to join a talented team supporting a range of blue chip clients across multiple Industries. The successful candidate will join the Company at an exciting time as the business is experiencing rapid growth. A comprehensive learning and development programme will be provided for the successful candidate, who will deliver 1st and 2nd line technical and application support to a range of clients, including provision of support for the integration of diverse and extensive peripheral devices.
Day to day duties;
* Resolving and prioritising customers' support requests allocated via the support system in a timely and efficient manner.
* Acquire a good understanding of the company's software products as part of a formal learning and development programme.
* Working with customers to set up and integrate peripheral devices such as printers/scanners to the system and resolving issues associated with integration.
* Advising customers with specific responsibility for Windows and Unix based implementations.
* Reaching out, where appropriate, to colleagues in software development to gain second line support guidance to assist in the resolution of customer support requests.
* Documenting solutions to service requests and customer issues and ensuring they are logged and tagged appropriately in the company's knowledge base
* Regular updating of the support system with status of outstanding tickets
* Acting as the first point of contact for customer support requests, resolving or allocating such support requests appropriately.
* Working with 3rd party vendors who provide additional hardware and software
Resources available;
* A modern cloud-based Support Desk system, which supports customer engagement and self-service.
* Access to an extensive knowledge base within the Support team.
CANDIDATE PROFILE:
- You will be at an advantage if you have experience / exposure to supporting finance systems / accountancy software / ERP systems OR if you have any finance or accounting / ERP knowledge either commercial OR academic!
- Ideally degree or equivalent qualification in an IT or finance / accounting related discipline.
- You may have experience of providing a high quality software application support service, particularly in supporting specialised applications and products.
- Used to working under pressure in a busy Support Desk environment
- A strong understanding of the technologies on which the customer software solutions are built.
- Use of modern help desk or service desk systems in previous employments.
- Awareness / understanding of ITIL / ISO Standards
- High level awareness / understanding of programming / software development / software engineering and database structures from a support perspective is highly advantageous
WHAT'S ON OFFER;
This position is based in Almondsbury near Bristol and offers;
- Funding of relevant professional qualifications
- A comprehensive learning and development program
- An excellent hard working but fun environment
- A highly competitive salary plus pension, health, medical and life assurance based on experience coupled with excellent training and development opportunities.
If you are a good match then please send a CV immediately to learn more about this excellent career opportunity.
Keywords: service desk, support, analyst , consultant, technical, engineer, help, ERP, Unix, Windows, Cloud, helpdesk, servicedesk, WMS, warehouse management systems, accountancy, finance, manufacturing, accountant, financial, first line, second line, 1st line, 2nd line, help desk
This vacancy is being advertised by ChilliFrog Ltd. The services advertised by ChilliFrog Ltd are those of an Employment Agency
OVERVIEW: Support Analyst / Technical Support Consultant / 1st & 2nd Line Support Engineer / Application Support Consultant sought by software house based in Almondsbury, Bristol. Salary £22K-£27K (depending on experience) plus potential up to C£5K on call allowance after probation / if and when competent, plus pension, health etc. BOTH Graduates with ideally a year in industry AND experienced support analyst professionals are welcome to apply! Great opportunity to join a rapidly growing company offering ongoing training and development and a structured career path.
LOCATION: Almondsbury, near Bristol. Full time office based position. Monday-Friday 9-5.30pm with 1 hour lunch.
THE COMPANY;
My client is a market leader in designing, developing and implementing enterprise software solutions for multiple industries. Their sophisticated business applications and systems support companies globally. Their industry-proven software is a unified enterprise solution. You will join the business at an exciting time, as the company continues to transition its highly successful software solution to the .NET framework as part of a multi-year strategy to maintain its competitive market advantage. You'll support new and existing customers who have purchased my clients world-class enterprise software suite of applications which is built on Windows / Unix, .NET 4.5, ASP.NET, MVC etc.
THE ROLE & OPPORTUNITY
This is a unique and exciting opportunity for EITHER a talented, ambitious Graduate level candidate or a proven and experienced technical support / support analyst specialist to join a talented team supporting a range of blue chip clients across multiple Industries. The successful candidate will join the Company at an exciting time as the business is experiencing rapid growth. A comprehensive learning and development programme will be provided for the successful candidate, who will deliver 1st and 2nd line technical and application support to a range of clients, including provision of support for the integration of diverse and extensive peripheral devices.
Day to day duties;
* Resolving and prioritising customers' support requests allocated via the support system in a timely and efficient manner.
* Acquire a good understanding of the company's software products as part of a formal learning and development programme.
* Working with customers to set up and integrate peripheral devices such as printers/scanners to the system and resolving issues associated with integration.
* Advising customers with specific responsibility for Windows and Unix based implementations.
* Reaching out, where appropriate, to colleagues in software development to gain second line support guidance to assist in the resolution of customer support requests.
* Documenting solutions to service requests and customer issues and ensuring they are logged and tagged appropriately in the company's knowledge base
* Regular updating of the support system with status of outstanding tickets
* Acting as the first point of contact for customer support requests, resolving or allocating such support requests appropriately.
* Working with 3rd party vendors who provide additional hardware and software
Resources available;
* A modern cloud-based Support Desk system, which supports customer engagement and self-service.
* Access to an extensive knowledge base within the Support team.
CANDIDATE PROFILE:
- You will be at an advantage if you have experience / exposure to supporting finance systems / accountancy software / ERP systems OR if you have any finance or accounting / ERP knowledge either commercial OR academic!
- Ideally degree or equivalent qualification in an IT or finance / accounting related discipline.
- You may have experience of providing a high quality software application support service, particularly in supporting specialised applications and products.
- Used to working under pressure in a busy Support Desk environment
- A strong understanding of the technologies on which the customer software solutions are built.
- Use of modern help desk or service desk systems in previous employments.
- Awareness / understanding of ITIL / ISO Standards
- High level awareness / understanding of programming / software development / software engineering and database structures from a support perspective is highly advantageous
WHAT'S ON OFFER;
This position is based in Almondsbury near Bristol and offers;
- Funding of relevant professional qualifications
- A comprehensive learning and development program
- An excellent hard working but fun environment
- A highly competitive salary plus pension, health, medical and life assurance based on experience coupled with excellent training and development opportunities.
If you are a good match then please send a CV immediately to learn more about this excellent career opportunity.
Keywords: service desk, support, analyst , consultant, technical, engineer, help, ERP, Unix, Windows, Cloud, helpdesk, servicedesk, WMS, warehouse management systems, accountancy, finance, manufacturing, accountant, financial, first line, second line, 1st line, 2nd line, help desk
This vacancy is being advertised by ChilliFrog Ltd. The services advertised by ChilliFrog Ltd are those of an Employment Agency
Oct 29, 2018
OVERVIEW: Support Analyst / Technical Support Consultant / 1st & 2nd Line Support Engineer / Application Support Consultant sought by software house based in Almondsbury, Bristol. Salary £22K-£27K (depending on experience) plus potential up to C£5K on call allowance after probation / if and when competent, plus pension, health etc. BOTH Graduates with ideally a year in industry AND experienced support analyst professionals are welcome to apply! Great opportunity to join a rapidly growing company offering ongoing training and development and a structured career path.
LOCATION: Almondsbury, near Bristol. Full time office based position. Monday-Friday 9-5.30pm with 1 hour lunch.
THE COMPANY;
My client is a market leader in designing, developing and implementing enterprise software solutions for multiple industries. Their sophisticated business applications and systems support companies globally. Their industry-proven software is a unified enterprise solution. You will join the business at an exciting time, as the company continues to transition its highly successful software solution to the .NET framework as part of a multi-year strategy to maintain its competitive market advantage. You'll support new and existing customers who have purchased my clients world-class enterprise software suite of applications which is built on Windows / Unix, .NET 4.5, ASP.NET, MVC etc.
THE ROLE & OPPORTUNITY
This is a unique and exciting opportunity for EITHER a talented, ambitious Graduate level candidate or a proven and experienced technical support / support analyst specialist to join a talented team supporting a range of blue chip clients across multiple Industries. The successful candidate will join the Company at an exciting time as the business is experiencing rapid growth. A comprehensive learning and development programme will be provided for the successful candidate, who will deliver 1st and 2nd line technical and application support to a range of clients, including provision of support for the integration of diverse and extensive peripheral devices.
Day to day duties;
* Resolving and prioritising customers' support requests allocated via the support system in a timely and efficient manner.
* Acquire a good understanding of the company's software products as part of a formal learning and development programme.
* Working with customers to set up and integrate peripheral devices such as printers/scanners to the system and resolving issues associated with integration.
* Advising customers with specific responsibility for Windows and Unix based implementations.
* Reaching out, where appropriate, to colleagues in software development to gain second line support guidance to assist in the resolution of customer support requests.
* Documenting solutions to service requests and customer issues and ensuring they are logged and tagged appropriately in the company's knowledge base
* Regular updating of the support system with status of outstanding tickets
* Acting as the first point of contact for customer support requests, resolving or allocating such support requests appropriately.
* Working with 3rd party vendors who provide additional hardware and software
Resources available;
* A modern cloud-based Support Desk system, which supports customer engagement and self-service.
* Access to an extensive knowledge base within the Support team.
CANDIDATE PROFILE:
- You will be at an advantage if you have experience / exposure to supporting finance systems / accountancy software / ERP systems OR if you have any finance or accounting / ERP knowledge either commercial OR academic!
- Ideally degree or equivalent qualification in an IT or finance / accounting related discipline.
- You may have experience of providing a high quality software application support service, particularly in supporting specialised applications and products.
- Used to working under pressure in a busy Support Desk environment
- A strong understanding of the technologies on which the customer software solutions are built.
- Use of modern help desk or service desk systems in previous employments.
- Awareness / understanding of ITIL / ISO Standards
- High level awareness / understanding of programming / software development / software engineering and database structures from a support perspective is highly advantageous
WHAT'S ON OFFER;
This position is based in Almondsbury near Bristol and offers;
- Funding of relevant professional qualifications
- A comprehensive learning and development program
- An excellent hard working but fun environment
- A highly competitive salary plus pension, health, medical and life assurance based on experience coupled with excellent training and development opportunities.
If you are a good match then please send a CV immediately to learn more about this excellent career opportunity.
Keywords: service desk, support, analyst , consultant, technical, engineer, help, ERP, Unix, Windows, Cloud, helpdesk, servicedesk, WMS, warehouse management systems, accountancy, finance, manufacturing, accountant, financial, first line, second line, 1st line, 2nd line, help desk
This vacancy is being advertised by ChilliFrog Ltd. The services advertised by ChilliFrog Ltd are those of an Employment Agency
OVERVIEW: Support Analyst / Technical Support Consultant / 1st & 2nd Line Support Engineer / Application Support Consultant sought by software house based in Almondsbury, Bristol. Salary £22K-£27K (depending on experience) plus potential up to C£5K on call allowance after probation / if and when competent, plus pension, health etc. BOTH Graduates with ideally a year in industry AND experienced support analyst professionals are welcome to apply! Great opportunity to join a rapidly growing company offering ongoing training and development and a structured career path.
LOCATION: Almondsbury, near Bristol. Full time office based position. Monday-Friday 9-5.30pm with 1 hour lunch.
THE COMPANY;
My client is a market leader in designing, developing and implementing enterprise software solutions for multiple industries. Their sophisticated business applications and systems support companies globally. Their industry-proven software is a unified enterprise solution. You will join the business at an exciting time, as the company continues to transition its highly successful software solution to the .NET framework as part of a multi-year strategy to maintain its competitive market advantage. You'll support new and existing customers who have purchased my clients world-class enterprise software suite of applications which is built on Windows / Unix, .NET 4.5, ASP.NET, MVC etc.
THE ROLE & OPPORTUNITY
This is a unique and exciting opportunity for EITHER a talented, ambitious Graduate level candidate or a proven and experienced technical support / support analyst specialist to join a talented team supporting a range of blue chip clients across multiple Industries. The successful candidate will join the Company at an exciting time as the business is experiencing rapid growth. A comprehensive learning and development programme will be provided for the successful candidate, who will deliver 1st and 2nd line technical and application support to a range of clients, including provision of support for the integration of diverse and extensive peripheral devices.
Day to day duties;
* Resolving and prioritising customers' support requests allocated via the support system in a timely and efficient manner.
* Acquire a good understanding of the company's software products as part of a formal learning and development programme.
* Working with customers to set up and integrate peripheral devices such as printers/scanners to the system and resolving issues associated with integration.
* Advising customers with specific responsibility for Windows and Unix based implementations.
* Reaching out, where appropriate, to colleagues in software development to gain second line support guidance to assist in the resolution of customer support requests.
* Documenting solutions to service requests and customer issues and ensuring they are logged and tagged appropriately in the company's knowledge base
* Regular updating of the support system with status of outstanding tickets
* Acting as the first point of contact for customer support requests, resolving or allocating such support requests appropriately.
* Working with 3rd party vendors who provide additional hardware and software
Resources available;
* A modern cloud-based Support Desk system, which supports customer engagement and self-service.
* Access to an extensive knowledge base within the Support team.
CANDIDATE PROFILE:
- You will be at an advantage if you have experience / exposure to supporting finance systems / accountancy software / ERP systems OR if you have any finance or accounting / ERP knowledge either commercial OR academic!
- Ideally degree or equivalent qualification in an IT or finance / accounting related discipline.
- You may have experience of providing a high quality software application support service, particularly in supporting specialised applications and products.
- Used to working under pressure in a busy Support Desk environment
- A strong understanding of the technologies on which the customer software solutions are built.
- Use of modern help desk or service desk systems in previous employments.
- Awareness / understanding of ITIL / ISO Standards
- High level awareness / understanding of programming / software development / software engineering and database structures from a support perspective is highly advantageous
WHAT'S ON OFFER;
This position is based in Almondsbury near Bristol and offers;
- Funding of relevant professional qualifications
- A comprehensive learning and development program
- An excellent hard working but fun environment
- A highly competitive salary plus pension, health, medical and life assurance based on experience coupled with excellent training and development opportunities.
If you are a good match then please send a CV immediately to learn more about this excellent career opportunity.
Keywords: service desk, support, analyst , consultant, technical, engineer, help, ERP, Unix, Windows, Cloud, helpdesk, servicedesk, WMS, warehouse management systems, accountancy, finance, manufacturing, accountant, financial, first line, second line, 1st line, 2nd line, help desk
This vacancy is being advertised by ChilliFrog Ltd. The services advertised by ChilliFrog Ltd are those of an Employment Agency
Oct 29, 2018
OVERVIEW: Support Analyst / Technical Support Consultant / 1st & 2nd Line Support Engineer / Application Support Consultant sought by software house based in Almondsbury, Bristol. Salary £22K-£27K (depending on experience) plus potential up to C£5K on call allowance after probation / if and when competent, plus pension, health etc. BOTH Graduates with ideally a year in industry AND experienced support analyst professionals are welcome to apply! Great opportunity to join a rapidly growing company offering ongoing training and development and a structured career path.
LOCATION: Almondsbury, near Bristol. Full time office based position. Monday-Friday 9-5.30pm with 1 hour lunch.
THE COMPANY;
My client is a market leader in designing, developing and implementing enterprise software solutions for multiple industries. Their sophisticated business applications and systems support companies globally. Their industry-proven software is a unified enterprise solution. You will join the business at an exciting time, as the company continues to transition its highly successful software solution to the .NET framework as part of a multi-year strategy to maintain its competitive market advantage. You'll support new and existing customers who have purchased my clients world-class enterprise software suite of applications which is built on Windows / Unix, .NET 4.5, ASP.NET, MVC etc.
THE ROLE & OPPORTUNITY
This is a unique and exciting opportunity for EITHER a talented, ambitious Graduate level candidate or a proven and experienced technical support / support analyst specialist to join a talented team supporting a range of blue chip clients across multiple Industries. The successful candidate will join the Company at an exciting time as the business is experiencing rapid growth. A comprehensive learning and development programme will be provided for the successful candidate, who will deliver 1st and 2nd line technical and application support to a range of clients, including provision of support for the integration of diverse and extensive peripheral devices.
Day to day duties;
* Resolving and prioritising customers' support requests allocated via the support system in a timely and efficient manner.
* Acquire a good understanding of the company's software products as part of a formal learning and development programme.
* Working with customers to set up and integrate peripheral devices such as printers/scanners to the system and resolving issues associated with integration.
* Advising customers with specific responsibility for Windows and Unix based implementations.
* Reaching out, where appropriate, to colleagues in software development to gain second line support guidance to assist in the resolution of customer support requests.
* Documenting solutions to service requests and customer issues and ensuring they are logged and tagged appropriately in the company's knowledge base
* Regular updating of the support system with status of outstanding tickets
* Acting as the first point of contact for customer support requests, resolving or allocating such support requests appropriately.
* Working with 3rd party vendors who provide additional hardware and software
Resources available;
* A modern cloud-based Support Desk system, which supports customer engagement and self-service.
* Access to an extensive knowledge base within the Support team.
CANDIDATE PROFILE:
- You will be at an advantage if you have experience / exposure to supporting finance systems / accountancy software / ERP systems OR if you have any finance or accounting / ERP knowledge either commercial OR academic!
- Ideally degree or equivalent qualification in an IT or finance / accounting related discipline.
- You may have experience of providing a high quality software application support service, particularly in supporting specialised applications and products.
- Used to working under pressure in a busy Support Desk environment
- A strong understanding of the technologies on which the customer software solutions are built.
- Use of modern help desk or service desk systems in previous employments.
- Awareness / understanding of ITIL / ISO Standards
- High level awareness / understanding of programming / software development / software engineering and database structures from a support perspective is highly advantageous
WHAT'S ON OFFER;
This position is based in Almondsbury near Bristol and offers;
- Funding of relevant professional qualifications
- A comprehensive learning and development program
- An excellent hard working but fun environment
- A highly competitive salary plus pension, health, medical and life assurance based on experience coupled with excellent training and development opportunities.
If you are a good match then please send a CV immediately to learn more about this excellent career opportunity.
Keywords: service desk, support, analyst , consultant, technical, engineer, help, ERP, Unix, Windows, Cloud, helpdesk, servicedesk, WMS, warehouse management systems, accountancy, finance, manufacturing, accountant, financial, first line, second line, 1st line, 2nd line, help desk
This vacancy is being advertised by ChilliFrog Ltd. The services advertised by ChilliFrog Ltd are those of an Employment Agency
OVERVIEW: Software Implementation Consultant / Project Implementer sought by software and IT services business specialising in delivering enterprise / ERP software solutions to the manufacturing and retail markets. Perfect opportunity for EITHER a proven Software Implementation specialist with solid client facing skills OR for an enterprise / ERP software support / business analyst / systems analyst experienced candidate who wishes to step up and into a customer facing Implementation Consultant role! This is a great position in a rapidly expanding team with REAL chances for further career development and progression into other roles within the company.
Salary dependent on experience is negotiable but target region is C£30K-C£38K+ basic plus C£4.8K car allowance and unlimited fuel card plus pension, health and other excellent corporate benefits.
Location - You will be based in the Bristol office about 50%-70% (each month is different) and then the remainder would be spent on client sites around the UK. If you're not a proven Implementation Consultant then you'll spend a greater % of the time in the office for the first 12 months+.
THE COMPANY;
My client is a very established and profitable software and IT services business specialising in the multi-channel retail and manufacturing markets. Operating primarily in the UK and Ireland, my client delivers solutions to organisations with turnovers typically between £5m and £250m. My client has a focus on growth, which is underpinned by a continual investment in its enterprise software solutions to ensure they are consistently market-leading, helping customers stay one step ahead of their competition.
THE ROLE & OPPORTUNITY
As a result of a focus on profitable growth and sustained investment in its enterprise software, my client is creating new roles within its software implementation team. You will work on projects implementing ERP software solutions at clients throughout the UK. Depending on your level of experience and competency your role will vary from project to project comprising Implementation, project management, customer training, business analysis, solution design, gap analysis, software installation, software configuration, testing, training and initial support following go live.
Day to day duties and responsibilities will depend on your experience level but include SOME of the following;
.• Work with the Senior Project Manager to ensure that projects are delivered to
plan
• Setting and managing client expectations throughout the full project lifecycle.
• Acting as the first point of contact for the client throughout the project lifecycle
• Developing training materials and training the client’s staff in the use of their
configured solution.
• Installing and implementing software on servers, PCs and terminals
• Analysing business requirements and drafting high-level specifications for client
sign-off
• Providing specifications to the software development team for new functionality
• Identifying and documenting change requests for approval by both the client
and the Senior Project Manager
• Configuring software to meet the required solution design.
• Supporting the client in testing the system prior to go live.
• Providing initial support following go live, prior to handing over to the support
team for on-going support.
CANDIDATE PROFILE:
Ideally the successful candidate will have experience of implementing or at least supporting / performing analysis on enterprise software solutions such as Microsoft Dynamics AX/NAV, Sage, Access, SAP ERP or similar complex enterprise level software. As mentioned above consideration will be given to experienced candidates from other enterprise software backgrounds and job roles.
You should posses at least SOME of the following;
- Configuring / Implementing / supporting complex software solutions on client sites
- experience in implementing or supporting enterprise scale software or experience of managing or supporting an enterprise software system
- Project management skills AND/OR customer training skills
- Understanding of software delivery processes and ideally methodologies.
- Ability to influence and negotiate and build consensus with both internal and client staff.
- Outgoing and positive personality.
- Flexible and able to work effectively on client sites
Advantageous skills;
- Degree or equivalent qualification in an IT or business discipline.
- Implementation accreditations for enterprise / financial management / ERP / MRP / Accounting software or similar
- Knowledge of project management methodologies
WHAT'S ON OFFER;
- The chance to join a highly established proven market leader who continually invest in their software solutions to stay ahead of the competition
- A comprehensive learning and development program and REAL chances for career progression to Lead implementation or similar roles
- An excellent professional, hard working but fun, team oriented environment
- A highly competitive basic salary plus benefits package
If you are a good match then please send a CV immediately to learn more about this excellent career opportunity.
Keywords: ERP, Implementer, , implementation, Consultant , Senior, Enterprise Software, Cloud, Retail, WMS, warehouse management systems, distribution, access supply chain, stock, warehousing, payroll, Finance, Accounting, Dynamics AX / NAV, Sage, Access, Netsuite, SAP ERP, MRP, Manufacturing, Financial, WinMAN, Syspro, K8, K3, QAD, EPICOR, support, analysis, systems, business, product, analyst, solutions, installation, support engineer, Manager, Project Management, Program, Programme
Oct 29, 2018
OVERVIEW: Software Implementation Consultant / Project Implementer sought by software and IT services business specialising in delivering enterprise / ERP software solutions to the manufacturing and retail markets. Perfect opportunity for EITHER a proven Software Implementation specialist with solid client facing skills OR for an enterprise / ERP software support / business analyst / systems analyst experienced candidate who wishes to step up and into a customer facing Implementation Consultant role! This is a great position in a rapidly expanding team with REAL chances for further career development and progression into other roles within the company.
Salary dependent on experience is negotiable but target region is C£30K-C£38K+ basic plus C£4.8K car allowance and unlimited fuel card plus pension, health and other excellent corporate benefits.
Location - You will be based in the Bristol office about 50%-70% (each month is different) and then the remainder would be spent on client sites around the UK. If you're not a proven Implementation Consultant then you'll spend a greater % of the time in the office for the first 12 months+.
THE COMPANY;
My client is a very established and profitable software and IT services business specialising in the multi-channel retail and manufacturing markets. Operating primarily in the UK and Ireland, my client delivers solutions to organisations with turnovers typically between £5m and £250m. My client has a focus on growth, which is underpinned by a continual investment in its enterprise software solutions to ensure they are consistently market-leading, helping customers stay one step ahead of their competition.
THE ROLE & OPPORTUNITY
As a result of a focus on profitable growth and sustained investment in its enterprise software, my client is creating new roles within its software implementation team. You will work on projects implementing ERP software solutions at clients throughout the UK. Depending on your level of experience and competency your role will vary from project to project comprising Implementation, project management, customer training, business analysis, solution design, gap analysis, software installation, software configuration, testing, training and initial support following go live.
Day to day duties and responsibilities will depend on your experience level but include SOME of the following;
.• Work with the Senior Project Manager to ensure that projects are delivered to
plan
• Setting and managing client expectations throughout the full project lifecycle.
• Acting as the first point of contact for the client throughout the project lifecycle
• Developing training materials and training the client’s staff in the use of their
configured solution.
• Installing and implementing software on servers, PCs and terminals
• Analysing business requirements and drafting high-level specifications for client
sign-off
• Providing specifications to the software development team for new functionality
• Identifying and documenting change requests for approval by both the client
and the Senior Project Manager
• Configuring software to meet the required solution design.
• Supporting the client in testing the system prior to go live.
• Providing initial support following go live, prior to handing over to the support
team for on-going support.
CANDIDATE PROFILE:
Ideally the successful candidate will have experience of implementing or at least supporting / performing analysis on enterprise software solutions such as Microsoft Dynamics AX/NAV, Sage, Access, SAP ERP or similar complex enterprise level software. As mentioned above consideration will be given to experienced candidates from other enterprise software backgrounds and job roles.
You should posses at least SOME of the following;
- Configuring / Implementing / supporting complex software solutions on client sites
- experience in implementing or supporting enterprise scale software or experience of managing or supporting an enterprise software system
- Project management skills AND/OR customer training skills
- Understanding of software delivery processes and ideally methodologies.
- Ability to influence and negotiate and build consensus with both internal and client staff.
- Outgoing and positive personality.
- Flexible and able to work effectively on client sites
Advantageous skills;
- Degree or equivalent qualification in an IT or business discipline.
- Implementation accreditations for enterprise / financial management / ERP / MRP / Accounting software or similar
- Knowledge of project management methodologies
WHAT'S ON OFFER;
- The chance to join a highly established proven market leader who continually invest in their software solutions to stay ahead of the competition
- A comprehensive learning and development program and REAL chances for career progression to Lead implementation or similar roles
- An excellent professional, hard working but fun, team oriented environment
- A highly competitive basic salary plus benefits package
If you are a good match then please send a CV immediately to learn more about this excellent career opportunity.
Keywords: ERP, Implementer, , implementation, Consultant , Senior, Enterprise Software, Cloud, Retail, WMS, warehouse management systems, distribution, access supply chain, stock, warehousing, payroll, Finance, Accounting, Dynamics AX / NAV, Sage, Access, Netsuite, SAP ERP, MRP, Manufacturing, Financial, WinMAN, Syspro, K8, K3, QAD, EPICOR, support, analysis, systems, business, product, analyst, solutions, installation, support engineer, Manager, Project Management, Program, Programme
OVERVIEW: Software Implementation Consultant / Project Implementer sought by software and IT services business specialising in delivering enterprise / ERP software solutions to the multi-channel retail and manufacturing markets. Perfect opportunity for EITHER a proven Software Implementation specialist with solid client facing skills OR for an enterprise / ERP software support / business analyst / systems analyst experienced candidate who wishes to step up and into a customer facing Implementation Consultant role! This is a great position in a rapidly expanding team with REAL chances for further career development and progression into other roles within the company.
Salary dependent on experience is negotiable but target region is C£30K-C£38K+ basic plus C£4.8K car allowance and unlimited fuel card plus pension, health and other excellent corporate benefits.
Location - You will be based in the Bristol office about 50%-70% (each month is different) and then the remainder would be spent on client sites around the UK. If you're not a proven Implementation Consultant then you'll spend a greater % of the time in the office for the first 12 months+.
THE COMPANY;
My client is a very established and profitable software and IT services business specialising in the multi-channel retail and manufacturing markets. Operating primarily in the UK and Ireland, my client delivers solutions to organisations with turnovers typically between £5m and £250m. My client has a focus on growth, which is underpinned by a continual investment in its enterprise software solutions to ensure they are consistently market-leading, helping customers stay one step ahead of their competition.
THE ROLE & OPPORTUNITY
As a result of a focus on profitable growth and sustained investment in its enterprise software, my client is creating new roles within its software implementation team. You will work on projects implementing ERP software solutions at clients throughout the UK. Depending on your level of experience and competency your role will vary from project to project comprising Implementation, project management, customer training, business analysis, solution design, gap analysis, software installation, software configuration, testing, training and initial support following go live.
Day to day duties and responsibilities will depend on your experience level but include SOME of the following;
.• Work with the Senior Project Manager to ensure that projects are delivered to
plan
• Setting and managing client expectations throughout the full project lifecycle.
• Acting as the first point of contact for the client throughout the project lifecycle
• Developing training materials and training the client’s staff in the use of their
configured solution.
• Installing and implementing software on servers, PCs and terminals
• Analysing business requirements and drafting high-level specifications for client
sign-off
• Providing specifications to the software development team for new functionality
• Identifying and documenting change requests for approval by both the client
and the Senior Project Manager
• Configuring software to meet the required solution design.
• Supporting the client in testing the system prior to go live.
• Providing initial support following go live, prior to handing over to the support
team for on-going support.
CANDIDATE PROFILE:
Ideally the successful candidate will have experience of implementing or at least supporting / performing analysis on enterprise software solutions such as Microsoft Dynamics AX/NAV, Sage, Access, SAP ERP or similar complex enterprise level software. As mentioned above consideration will be given to experienced candidates from other enterprise software backgrounds and job roles.
You should posses at least SOME of the following;
- Configuring / Implementing / supporting complex software solutions on client sites
- experience in implementing or supporting enterprise scale software or experience of managing or supporting an enterprise software system
- Project management skills AND/OR customer training skills
- Understanding of software delivery processes and ideally methodologies.
- Ability to influence and negotiate and build consensus with both internal and client staff.
- Outgoing and positive personality.
- Flexible and able to work effectively on client sites
Advantageous skills;
- Degree or equivalent qualification in an IT or business discipline.
- Implementation accreditations for enterprise / financial management / ERP / MRP / Accounting software or similar
- Knowledge of project management methodologies
WHAT'S ON OFFER;
- The chance to join a highly established proven market leader who continually invest in their software solutions to stay ahead of the competition
- A comprehensive learning and development program and REAL chances for career progression to Lead implementation or similar roles
- An excellent professional, hard working but fun, team oriented environment
- A highly competitive basic salary plus benefits package
If you are a good match then please send a CV immediately to learn more about this excellent career opportunity.
Keywords: ERP, Implementer, , implementation, Consultant , Senior, Enterprise Software, Cloud, Retail, WMS, warehouse management systems, distribution, access supply chain, stock, warehousing, payroll, Finance, Accounting, Dynamics AX / NAV, Sage, Access, Netsuite, SAP ERP, MRP, Manufacturing, Financial, WinMAN, Syspro, K8, K3, QAD, EPICOR, support, analysis, systems, business, product, analyst, solutions, installation, support engineer, Manager, Project Management, Program, Programme
Oct 29, 2018
OVERVIEW: Software Implementation Consultant / Project Implementer sought by software and IT services business specialising in delivering enterprise / ERP software solutions to the multi-channel retail and manufacturing markets. Perfect opportunity for EITHER a proven Software Implementation specialist with solid client facing skills OR for an enterprise / ERP software support / business analyst / systems analyst experienced candidate who wishes to step up and into a customer facing Implementation Consultant role! This is a great position in a rapidly expanding team with REAL chances for further career development and progression into other roles within the company.
Salary dependent on experience is negotiable but target region is C£30K-C£38K+ basic plus C£4.8K car allowance and unlimited fuel card plus pension, health and other excellent corporate benefits.
Location - You will be based in the Bristol office about 50%-70% (each month is different) and then the remainder would be spent on client sites around the UK. If you're not a proven Implementation Consultant then you'll spend a greater % of the time in the office for the first 12 months+.
THE COMPANY;
My client is a very established and profitable software and IT services business specialising in the multi-channel retail and manufacturing markets. Operating primarily in the UK and Ireland, my client delivers solutions to organisations with turnovers typically between £5m and £250m. My client has a focus on growth, which is underpinned by a continual investment in its enterprise software solutions to ensure they are consistently market-leading, helping customers stay one step ahead of their competition.
THE ROLE & OPPORTUNITY
As a result of a focus on profitable growth and sustained investment in its enterprise software, my client is creating new roles within its software implementation team. You will work on projects implementing ERP software solutions at clients throughout the UK. Depending on your level of experience and competency your role will vary from project to project comprising Implementation, project management, customer training, business analysis, solution design, gap analysis, software installation, software configuration, testing, training and initial support following go live.
Day to day duties and responsibilities will depend on your experience level but include SOME of the following;
.• Work with the Senior Project Manager to ensure that projects are delivered to
plan
• Setting and managing client expectations throughout the full project lifecycle.
• Acting as the first point of contact for the client throughout the project lifecycle
• Developing training materials and training the client’s staff in the use of their
configured solution.
• Installing and implementing software on servers, PCs and terminals
• Analysing business requirements and drafting high-level specifications for client
sign-off
• Providing specifications to the software development team for new functionality
• Identifying and documenting change requests for approval by both the client
and the Senior Project Manager
• Configuring software to meet the required solution design.
• Supporting the client in testing the system prior to go live.
• Providing initial support following go live, prior to handing over to the support
team for on-going support.
CANDIDATE PROFILE:
Ideally the successful candidate will have experience of implementing or at least supporting / performing analysis on enterprise software solutions such as Microsoft Dynamics AX/NAV, Sage, Access, SAP ERP or similar complex enterprise level software. As mentioned above consideration will be given to experienced candidates from other enterprise software backgrounds and job roles.
You should posses at least SOME of the following;
- Configuring / Implementing / supporting complex software solutions on client sites
- experience in implementing or supporting enterprise scale software or experience of managing or supporting an enterprise software system
- Project management skills AND/OR customer training skills
- Understanding of software delivery processes and ideally methodologies.
- Ability to influence and negotiate and build consensus with both internal and client staff.
- Outgoing and positive personality.
- Flexible and able to work effectively on client sites
Advantageous skills;
- Degree or equivalent qualification in an IT or business discipline.
- Implementation accreditations for enterprise / financial management / ERP / MRP / Accounting software or similar
- Knowledge of project management methodologies
WHAT'S ON OFFER;
- The chance to join a highly established proven market leader who continually invest in their software solutions to stay ahead of the competition
- A comprehensive learning and development program and REAL chances for career progression to Lead implementation or similar roles
- An excellent professional, hard working but fun, team oriented environment
- A highly competitive basic salary plus benefits package
If you are a good match then please send a CV immediately to learn more about this excellent career opportunity.
Keywords: ERP, Implementer, , implementation, Consultant , Senior, Enterprise Software, Cloud, Retail, WMS, warehouse management systems, distribution, access supply chain, stock, warehousing, payroll, Finance, Accounting, Dynamics AX / NAV, Sage, Access, Netsuite, SAP ERP, MRP, Manufacturing, Financial, WinMAN, Syspro, K8, K3, QAD, EPICOR, support, analysis, systems, business, product, analyst, solutions, installation, support engineer, Manager, Project Management, Program, Programme
OVERVIEW: Support Analyst / Technical Support Consultant / 1st & 2nd Line Support Engineer / Application Support Consultant sought by software house based in Almondsbury, Bristol. Salary £22K-£27K (depending on experience) plus potential up to C£5K on call allowance after probation / if and when competent, plus pension, health etc. BOTH Graduates with ideally a year in industry AND experienced support analyst professionals are welcome to apply! Great opportunity to join a rapidly growing company offering ongoing training and development and a structured career path.
LOCATION: Almondsbury, near Bristol. Full time office based position. Monday-Friday 9-5.30pm with 1 hour lunch.
THE COMPANY;
My client is a market leader in designing, developing and implementing enterprise software solutions for multiple industries. Their sophisticated business applications and systems support companies globally. Their industry-proven software is a unified enterprise solution. You will join the business at an exciting time, as the company continues to transition its highly successful software solution to the .NET framework as part of a multi-year strategy to maintain its competitive market advantage. You'll support new and existing customers who have purchased my clients world-class enterprise software suite of applications which is built on Windows / Unix, .NET 4.5, ASP.NET, MVC etc.
THE ROLE & OPPORTUNITY
This is a unique and exciting opportunity for EITHER a talented, ambitious Graduate level candidate or a proven and experienced technical support / support analyst specialist to join a talented team supporting a range of blue chip clients across multiple Industries. The successful candidate will join the Company at an exciting time as the business is experiencing rapid growth. A comprehensive learning and development programme will be provided for the successful candidate, who will deliver 1st and 2nd line technical and application support to a range of clients, including provision of support for the integration of diverse and extensive peripheral devices.
Day to day duties;
* Resolving and prioritising customers' support requests allocated via the support system in a timely and efficient manner.
* Acquire a good understanding of the company's software products as part of a formal learning and development programme.
* Working with customers to set up and integrate peripheral devices such as printers/scanners to the system and resolving issues associated with integration.
* Advising customers with specific responsibility for Windows and Unix based implementations.
* Reaching out, where appropriate, to colleagues in software development to gain second line support guidance to assist in the resolution of customer support requests.
* Documenting solutions to service requests and customer issues and ensuring they are logged and tagged appropriately in the company's knowledge base
* Regular updating of the support system with status of outstanding tickets
* Acting as the first point of contact for customer support requests, resolving or allocating such support requests appropriately.
* Working with 3rd party vendors who provide additional hardware and software
Resources available;
* A modern cloud-based Support Desk system, which supports customer engagement and self-service.
* Access to an extensive knowledge base within the Support team.
CANDIDATE PROFILE:
- You will be at an advantage if you have experience / exposure to supporting finance systems / accountancy software / ERP systems OR if you have any finance or accounting / ERP knowledge either commercial OR academic!
- Ideally degree or equivalent qualification in an IT or finance / accounting related discipline.
- You may have experience of providing a high quality software application support service, particularly in supporting specialised applications and products.
- Used to working under pressure in a busy Support Desk environment
- A strong understanding of the technologies on which the customer software solutions are built.
- Use of modern help desk or service desk systems in previous employments.
- Awareness / understanding of ITIL / ISO Standards
- High level awareness / understanding of programming / software development / software engineering and database structures from a support perspective is highly advantageous
WHAT'S ON OFFER;
This position is based in Almondsbury near Bristol and offers;
- Funding of relevant professional qualifications
- A comprehensive learning and development program
- An excellent hard working but fun environment
- A highly competitive salary plus pension, health, medical and life assurance based on experience coupled with excellent training and development opportunities.
If you are a good match then please send a CV immediately to learn more about this excellent career opportunity.
Keywords: service desk, support, analyst , consultant, technical, engineer, help, ERP, Unix, Windows, Cloud, helpdesk, servicedesk, WMS, warehouse management systems, accountancy, finance, manufacturing, accountant, financial, first line, second line, 1st line, 2nd line, help desk
This vacancy is being advertised by ChilliFrog Ltd. The services advertised by ChilliFrog Ltd are those of an Employment Agency
Oct 29, 2018
OVERVIEW: Support Analyst / Technical Support Consultant / 1st & 2nd Line Support Engineer / Application Support Consultant sought by software house based in Almondsbury, Bristol. Salary £22K-£27K (depending on experience) plus potential up to C£5K on call allowance after probation / if and when competent, plus pension, health etc. BOTH Graduates with ideally a year in industry AND experienced support analyst professionals are welcome to apply! Great opportunity to join a rapidly growing company offering ongoing training and development and a structured career path.
LOCATION: Almondsbury, near Bristol. Full time office based position. Monday-Friday 9-5.30pm with 1 hour lunch.
THE COMPANY;
My client is a market leader in designing, developing and implementing enterprise software solutions for multiple industries. Their sophisticated business applications and systems support companies globally. Their industry-proven software is a unified enterprise solution. You will join the business at an exciting time, as the company continues to transition its highly successful software solution to the .NET framework as part of a multi-year strategy to maintain its competitive market advantage. You'll support new and existing customers who have purchased my clients world-class enterprise software suite of applications which is built on Windows / Unix, .NET 4.5, ASP.NET, MVC etc.
THE ROLE & OPPORTUNITY
This is a unique and exciting opportunity for EITHER a talented, ambitious Graduate level candidate or a proven and experienced technical support / support analyst specialist to join a talented team supporting a range of blue chip clients across multiple Industries. The successful candidate will join the Company at an exciting time as the business is experiencing rapid growth. A comprehensive learning and development programme will be provided for the successful candidate, who will deliver 1st and 2nd line technical and application support to a range of clients, including provision of support for the integration of diverse and extensive peripheral devices.
Day to day duties;
* Resolving and prioritising customers' support requests allocated via the support system in a timely and efficient manner.
* Acquire a good understanding of the company's software products as part of a formal learning and development programme.
* Working with customers to set up and integrate peripheral devices such as printers/scanners to the system and resolving issues associated with integration.
* Advising customers with specific responsibility for Windows and Unix based implementations.
* Reaching out, where appropriate, to colleagues in software development to gain second line support guidance to assist in the resolution of customer support requests.
* Documenting solutions to service requests and customer issues and ensuring they are logged and tagged appropriately in the company's knowledge base
* Regular updating of the support system with status of outstanding tickets
* Acting as the first point of contact for customer support requests, resolving or allocating such support requests appropriately.
* Working with 3rd party vendors who provide additional hardware and software
Resources available;
* A modern cloud-based Support Desk system, which supports customer engagement and self-service.
* Access to an extensive knowledge base within the Support team.
CANDIDATE PROFILE:
- You will be at an advantage if you have experience / exposure to supporting finance systems / accountancy software / ERP systems OR if you have any finance or accounting / ERP knowledge either commercial OR academic!
- Ideally degree or equivalent qualification in an IT or finance / accounting related discipline.
- You may have experience of providing a high quality software application support service, particularly in supporting specialised applications and products.
- Used to working under pressure in a busy Support Desk environment
- A strong understanding of the technologies on which the customer software solutions are built.
- Use of modern help desk or service desk systems in previous employments.
- Awareness / understanding of ITIL / ISO Standards
- High level awareness / understanding of programming / software development / software engineering and database structures from a support perspective is highly advantageous
WHAT'S ON OFFER;
This position is based in Almondsbury near Bristol and offers;
- Funding of relevant professional qualifications
- A comprehensive learning and development program
- An excellent hard working but fun environment
- A highly competitive salary plus pension, health, medical and life assurance based on experience coupled with excellent training and development opportunities.
If you are a good match then please send a CV immediately to learn more about this excellent career opportunity.
Keywords: service desk, support, analyst , consultant, technical, engineer, help, ERP, Unix, Windows, Cloud, helpdesk, servicedesk, WMS, warehouse management systems, accountancy, finance, manufacturing, accountant, financial, first line, second line, 1st line, 2nd line, help desk
This vacancy is being advertised by ChilliFrog Ltd. The services advertised by ChilliFrog Ltd are those of an Employment Agency
OVERVIEW: Software Implementation Consultant / Project Implementer sought by software and IT services business specialising in delivering enterprise / ERP software solutions to the multi-channel retail and manufacturing markets. Perfect opportunity for EITHER a proven Software Implementation specialist with solid client facing skills OR for an enterprise / ERP software support / business analyst / systems analyst experienced candidate who wishes to step up and into a customer facing Implementation Consultant role! This is a great position in a rapidly expanding team with REAL chances for further career development and progression into other roles within the company.
Salary dependent on experience is negotiable but target region is C£30K-C£38K+ basic plus C£4.8K car allowance and unlimited fuel card plus pension, health and other excellent corporate benefits.
Location - You will be based in the Bristol office about 50%-70% (each month is different) and then the remainder would be spent on client sites around the UK. If you're not a proven Implementation Consultant then you'll spend a greater % of the time in the office for the first 12 months+.
THE COMPANY;
My client is a very established and profitable software and IT services business specialising in the multi-channel retail and manufacturing markets. Operating primarily in the UK and Ireland, my client delivers solutions to organisations with turnovers typically between £5m and £250m. My client has a focus on growth, which is underpinned by a continual investment in its enterprise software solutions to ensure they are consistently market-leading, helping customers stay one step ahead of their competition.
THE ROLE & OPPORTUNITY
As a result of a focus on profitable growth and sustained investment in its enterprise software, my client is creating new roles within its software implementation team. You will work on projects implementing ERP software solutions at clients throughout the UK. Depending on your level of experience and competency your role will vary from project to project comprising Implementation, project management, customer training, business analysis, solution design, gap analysis, software installation, software configuration, testing, training and initial support following go live.
Day to day duties and responsibilities will depend on your experience level but include SOME of the following;
.• Work with the Senior Project Manager to ensure that projects are delivered to
plan
• Setting and managing client expectations throughout the full project lifecycle.
• Acting as the first point of contact for the client throughout the project lifecycle
• Developing training materials and training the client’s staff in the use of their
configured solution.
• Installing and implementing software on servers, PCs and terminals
• Analysing business requirements and drafting high-level specifications for client
sign-off
• Providing specifications to the software development team for new functionality
• Identifying and documenting change requests for approval by both the client
and the Senior Project Manager
• Configuring software to meet the required solution design.
• Supporting the client in testing the system prior to go live.
• Providing initial support following go live, prior to handing over to the support
team for on-going support.
CANDIDATE PROFILE:
Ideally the successful candidate will have experience of implementing or at least supporting / performing analysis on enterprise software solutions such as Microsoft Dynamics AX/NAV, Sage, Access, SAP ERP or similar complex enterprise level software. As mentioned above consideration will be given to experienced candidates from other enterprise software backgrounds and job roles.
You should posses at least SOME of the following;
- Configuring / Implementing / supporting complex software solutions on client sites
- experience in implementing or supporting enterprise scale software or experience of managing or supporting an enterprise software system
- Project management skills AND/OR customer training skills
- Understanding of software delivery processes and ideally methodologies.
- Ability to influence and negotiate and build consensus with both internal and client staff.
- Outgoing and positive personality.
- Flexible and able to work effectively on client sites
Advantageous skills;
- Degree or equivalent qualification in an IT or business discipline.
- Implementation accreditations for enterprise / financial management / ERP / MRP / Accounting software or similar
- Knowledge of project management methodologies
WHAT'S ON OFFER;
- The chance to join a highly established proven market leader who continually invest in their software solutions to stay ahead of the competition
- A comprehensive learning and development program and REAL chances for career progression to Lead implementation or similar roles
- An excellent professional, hard working but fun, team oriented environment
- A highly competitive basic salary plus benefits package
If you are a good match then please send a CV immediately to learn more about this excellent career opportunity.
Keywords: ERP, Implementer, , implementation, Consultant , Senior, Enterprise Software, Cloud, Retail, WMS, warehouse management systems, distribution, access supply chain, stock, warehousing, payroll, Finance, Accounting, Dynamics AX / NAV, Sage, Access, Netsuite, SAP ERP, MRP, Manufacturing, Financial, WinMAN, Syspro, K8, K3, QAD, EPICOR, support, analysis, systems, business, product, analyst, solutions, installation, support engineer, Manager, Project Management, Program, Programme
Oct 29, 2018
OVERVIEW: Software Implementation Consultant / Project Implementer sought by software and IT services business specialising in delivering enterprise / ERP software solutions to the multi-channel retail and manufacturing markets. Perfect opportunity for EITHER a proven Software Implementation specialist with solid client facing skills OR for an enterprise / ERP software support / business analyst / systems analyst experienced candidate who wishes to step up and into a customer facing Implementation Consultant role! This is a great position in a rapidly expanding team with REAL chances for further career development and progression into other roles within the company.
Salary dependent on experience is negotiable but target region is C£30K-C£38K+ basic plus C£4.8K car allowance and unlimited fuel card plus pension, health and other excellent corporate benefits.
Location - You will be based in the Bristol office about 50%-70% (each month is different) and then the remainder would be spent on client sites around the UK. If you're not a proven Implementation Consultant then you'll spend a greater % of the time in the office for the first 12 months+.
THE COMPANY;
My client is a very established and profitable software and IT services business specialising in the multi-channel retail and manufacturing markets. Operating primarily in the UK and Ireland, my client delivers solutions to organisations with turnovers typically between £5m and £250m. My client has a focus on growth, which is underpinned by a continual investment in its enterprise software solutions to ensure they are consistently market-leading, helping customers stay one step ahead of their competition.
THE ROLE & OPPORTUNITY
As a result of a focus on profitable growth and sustained investment in its enterprise software, my client is creating new roles within its software implementation team. You will work on projects implementing ERP software solutions at clients throughout the UK. Depending on your level of experience and competency your role will vary from project to project comprising Implementation, project management, customer training, business analysis, solution design, gap analysis, software installation, software configuration, testing, training and initial support following go live.
Day to day duties and responsibilities will depend on your experience level but include SOME of the following;
.• Work with the Senior Project Manager to ensure that projects are delivered to
plan
• Setting and managing client expectations throughout the full project lifecycle.
• Acting as the first point of contact for the client throughout the project lifecycle
• Developing training materials and training the client’s staff in the use of their
configured solution.
• Installing and implementing software on servers, PCs and terminals
• Analysing business requirements and drafting high-level specifications for client
sign-off
• Providing specifications to the software development team for new functionality
• Identifying and documenting change requests for approval by both the client
and the Senior Project Manager
• Configuring software to meet the required solution design.
• Supporting the client in testing the system prior to go live.
• Providing initial support following go live, prior to handing over to the support
team for on-going support.
CANDIDATE PROFILE:
Ideally the successful candidate will have experience of implementing or at least supporting / performing analysis on enterprise software solutions such as Microsoft Dynamics AX/NAV, Sage, Access, SAP ERP or similar complex enterprise level software. As mentioned above consideration will be given to experienced candidates from other enterprise software backgrounds and job roles.
You should posses at least SOME of the following;
- Configuring / Implementing / supporting complex software solutions on client sites
- experience in implementing or supporting enterprise scale software or experience of managing or supporting an enterprise software system
- Project management skills AND/OR customer training skills
- Understanding of software delivery processes and ideally methodologies.
- Ability to influence and negotiate and build consensus with both internal and client staff.
- Outgoing and positive personality.
- Flexible and able to work effectively on client sites
Advantageous skills;
- Degree or equivalent qualification in an IT or business discipline.
- Implementation accreditations for enterprise / financial management / ERP / MRP / Accounting software or similar
- Knowledge of project management methodologies
WHAT'S ON OFFER;
- The chance to join a highly established proven market leader who continually invest in their software solutions to stay ahead of the competition
- A comprehensive learning and development program and REAL chances for career progression to Lead implementation or similar roles
- An excellent professional, hard working but fun, team oriented environment
- A highly competitive basic salary plus benefits package
If you are a good match then please send a CV immediately to learn more about this excellent career opportunity.
Keywords: ERP, Implementer, , implementation, Consultant , Senior, Enterprise Software, Cloud, Retail, WMS, warehouse management systems, distribution, access supply chain, stock, warehousing, payroll, Finance, Accounting, Dynamics AX / NAV, Sage, Access, Netsuite, SAP ERP, MRP, Manufacturing, Financial, WinMAN, Syspro, K8, K3, QAD, EPICOR, support, analysis, systems, business, product, analyst, solutions, installation, support engineer, Manager, Project Management, Program, Programme
OVERVIEW: Support Analyst / Technical Support Consultant / 1st & 2nd Line Support Engineer / Application Support Consultant sought by software house based in Almondsbury, Bristol. Salary £22K-£27K (depending on experience) plus potential up to C£5K on call allowance after probation / if and when competent, plus pension, health etc. BOTH Graduates with ideally a year in industry AND experienced support analyst professionals are welcome to apply! Great opportunity to join a rapidly growing company offering ongoing training and development and a structured career path.
LOCATION: Almondsbury, near Bristol. Full time office based position. Monday-Friday 9-5.30pm with 1 hour lunch.
THE COMPANY;
My client is a market leader in designing, developing and implementing enterprise software solutions for multiple industries. Their sophisticated business applications and systems support companies globally. Their industry-proven software is a unified enterprise solution. You will join the business at an exciting time, as the company continues to transition its highly successful software solution to the .NET framework as part of a multi-year strategy to maintain its competitive market advantage. You'll support new and existing customers who have purchased my clients world-class enterprise software suite of applications which is built on Windows / Unix, .NET 4.5, ASP.NET, MVC etc.
THE ROLE & OPPORTUNITY
This is a unique and exciting opportunity for EITHER a talented, ambitious Graduate level candidate or a proven and experienced technical support / support analyst specialist to join a talented team supporting a range of blue chip clients across multiple Industries. The successful candidate will join the Company at an exciting time as the business is experiencing rapid growth. A comprehensive learning and development programme will be provided for the successful candidate, who will deliver 1st and 2nd line technical and application support to a range of clients, including provision of support for the integration of diverse and extensive peripheral devices.
Day to day duties;
* Resolving and prioritising customers' support requests allocated via the support system in a timely and efficient manner.
* Acquire a good understanding of the company's software products as part of a formal learning and development programme.
* Working with customers to set up and integrate peripheral devices such as printers/scanners to the system and resolving issues associated with integration.
* Advising customers with specific responsibility for Windows and Unix based implementations.
* Reaching out, where appropriate, to colleagues in software development to gain second line support guidance to assist in the resolution of customer support requests.
* Documenting solutions to service requests and customer issues and ensuring they are logged and tagged appropriately in the company's knowledge base
* Regular updating of the support system with status of outstanding tickets
* Acting as the first point of contact for customer support requests, resolving or allocating such support requests appropriately.
* Working with 3rd party vendors who provide additional hardware and software
Resources available;
* A modern cloud-based Support Desk system, which supports customer engagement and self-service.
* Access to an extensive knowledge base within the Support team.
CANDIDATE PROFILE:
- You will be at an advantage if you have experience / exposure to supporting finance systems / accountancy software / ERP systems OR if you have any finance or accounting / ERP knowledge either commercial OR academic!
- Ideally degree or equivalent qualification in an IT or finance / accounting related discipline.
- You may have experience of providing a high quality software application support service, particularly in supporting specialised applications and products.
- Used to working under pressure in a busy Support Desk environment
- A strong understanding of the technologies on which the customer software solutions are built.
- Use of modern help desk or service desk systems in previous employments.
- Awareness / understanding of ITIL / ISO Standards
- High level awareness / understanding of programming / software development / software engineering and database structures from a support perspective is highly advantageous
WHAT'S ON OFFER;
This position is based in Almondsbury near Bristol and offers;
- Funding of relevant professional qualifications
- A comprehensive learning and development program
- An excellent hard working but fun environment
- A highly competitive salary plus pension, health, medical and life assurance based on experience coupled with excellent training and development opportunities.
If you are a good match then please send a CV immediately to learn more about this excellent career opportunity.
Keywords: service desk, support, analyst , consultant, technical, engineer, help, ERP, Unix, Windows, Cloud, helpdesk, servicedesk, WMS, warehouse management systems, accountancy, finance, manufacturing, accountant, financial, first line, second line, 1st line, 2nd line, help desk
This vacancy is being advertised by ChilliFrog Ltd. The services advertised by ChilliFrog Ltd are those of an Employment Agency
Oct 29, 2018
OVERVIEW: Support Analyst / Technical Support Consultant / 1st & 2nd Line Support Engineer / Application Support Consultant sought by software house based in Almondsbury, Bristol. Salary £22K-£27K (depending on experience) plus potential up to C£5K on call allowance after probation / if and when competent, plus pension, health etc. BOTH Graduates with ideally a year in industry AND experienced support analyst professionals are welcome to apply! Great opportunity to join a rapidly growing company offering ongoing training and development and a structured career path.
LOCATION: Almondsbury, near Bristol. Full time office based position. Monday-Friday 9-5.30pm with 1 hour lunch.
THE COMPANY;
My client is a market leader in designing, developing and implementing enterprise software solutions for multiple industries. Their sophisticated business applications and systems support companies globally. Their industry-proven software is a unified enterprise solution. You will join the business at an exciting time, as the company continues to transition its highly successful software solution to the .NET framework as part of a multi-year strategy to maintain its competitive market advantage. You'll support new and existing customers who have purchased my clients world-class enterprise software suite of applications which is built on Windows / Unix, .NET 4.5, ASP.NET, MVC etc.
THE ROLE & OPPORTUNITY
This is a unique and exciting opportunity for EITHER a talented, ambitious Graduate level candidate or a proven and experienced technical support / support analyst specialist to join a talented team supporting a range of blue chip clients across multiple Industries. The successful candidate will join the Company at an exciting time as the business is experiencing rapid growth. A comprehensive learning and development programme will be provided for the successful candidate, who will deliver 1st and 2nd line technical and application support to a range of clients, including provision of support for the integration of diverse and extensive peripheral devices.
Day to day duties;
* Resolving and prioritising customers' support requests allocated via the support system in a timely and efficient manner.
* Acquire a good understanding of the company's software products as part of a formal learning and development programme.
* Working with customers to set up and integrate peripheral devices such as printers/scanners to the system and resolving issues associated with integration.
* Advising customers with specific responsibility for Windows and Unix based implementations.
* Reaching out, where appropriate, to colleagues in software development to gain second line support guidance to assist in the resolution of customer support requests.
* Documenting solutions to service requests and customer issues and ensuring they are logged and tagged appropriately in the company's knowledge base
* Regular updating of the support system with status of outstanding tickets
* Acting as the first point of contact for customer support requests, resolving or allocating such support requests appropriately.
* Working with 3rd party vendors who provide additional hardware and software
Resources available;
* A modern cloud-based Support Desk system, which supports customer engagement and self-service.
* Access to an extensive knowledge base within the Support team.
CANDIDATE PROFILE:
- You will be at an advantage if you have experience / exposure to supporting finance systems / accountancy software / ERP systems OR if you have any finance or accounting / ERP knowledge either commercial OR academic!
- Ideally degree or equivalent qualification in an IT or finance / accounting related discipline.
- You may have experience of providing a high quality software application support service, particularly in supporting specialised applications and products.
- Used to working under pressure in a busy Support Desk environment
- A strong understanding of the technologies on which the customer software solutions are built.
- Use of modern help desk or service desk systems in previous employments.
- Awareness / understanding of ITIL / ISO Standards
- High level awareness / understanding of programming / software development / software engineering and database structures from a support perspective is highly advantageous
WHAT'S ON OFFER;
This position is based in Almondsbury near Bristol and offers;
- Funding of relevant professional qualifications
- A comprehensive learning and development program
- An excellent hard working but fun environment
- A highly competitive salary plus pension, health, medical and life assurance based on experience coupled with excellent training and development opportunities.
If you are a good match then please send a CV immediately to learn more about this excellent career opportunity.
Keywords: service desk, support, analyst , consultant, technical, engineer, help, ERP, Unix, Windows, Cloud, helpdesk, servicedesk, WMS, warehouse management systems, accountancy, finance, manufacturing, accountant, financial, first line, second line, 1st line, 2nd line, help desk
This vacancy is being advertised by ChilliFrog Ltd. The services advertised by ChilliFrog Ltd are those of an Employment Agency