Derbyshire Fire & Rescue Service
Ripley, Derbyshire DE5 3RS, UK
3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure)
£44,539 - *£51,387** per annum *Career Progression Criteria applies **The salary includes a market supplement
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure). Underlying responsibilities of the role are ensuring the IT infrastructure is fit for purpose, systems are secure, and you will contribute to the continual improvement of our ICT provision.
As a 3rd Line ICT Systems Support Specialist, you will be responsible for desktop software deployment, management of endpoints, providing support to system administrators and troubleshooting within the areas of responsibility.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing issues across the ICT infrastructure, including end-point devices and some servers, in physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment
A strong understanding of Microsoft Windows operating system technologies
A strong understanding of virtualised server and desktop provision
A strong understanding of cloud-based infrastructure
An excellent all-round ICT support understanding working as part of a busy team
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
To apply and find out more please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=696
For an informal discussion about the role, please contact Brett Clements, ICT Service Delivery Manager on 01773 305344.
The closing date for completed applications is midnight Sunday 23rd April 2023 .
Interviews will be held week commencing 1st May 2023 .
There may be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours however you may occasionally need to work beyond normal office hours. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours
Family friendly policies
Free car parking
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations
Employee discount scheme
Employee support networks
Ongoing training and development opportunities
Eligibility to join the Local Government Pension Scheme
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities.
Derbyshire Fire and Rescue Service’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
Mar 28, 2023
Full time
3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure)
£44,539 - *£51,387** per annum *Career Progression Criteria applies **The salary includes a market supplement
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure). Underlying responsibilities of the role are ensuring the IT infrastructure is fit for purpose, systems are secure, and you will contribute to the continual improvement of our ICT provision.
As a 3rd Line ICT Systems Support Specialist, you will be responsible for desktop software deployment, management of endpoints, providing support to system administrators and troubleshooting within the areas of responsibility.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing issues across the ICT infrastructure, including end-point devices and some servers, in physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment
A strong understanding of Microsoft Windows operating system technologies
A strong understanding of virtualised server and desktop provision
A strong understanding of cloud-based infrastructure
An excellent all-round ICT support understanding working as part of a busy team
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
To apply and find out more please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=696
For an informal discussion about the role, please contact Brett Clements, ICT Service Delivery Manager on 01773 305344.
The closing date for completed applications is midnight Sunday 23rd April 2023 .
Interviews will be held week commencing 1st May 2023 .
There may be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours however you may occasionally need to work beyond normal office hours. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours
Family friendly policies
Free car parking
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations
Employee discount scheme
Employee support networks
Ongoing training and development opportunities
Eligibility to join the Local Government Pension Scheme
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities.
Derbyshire Fire and Rescue Service’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
Job Title: Project Controller Salary Range: PO3-PO6 (£40,854 to £58,893) per annum Permanent Full time (36 hours per week) Location: Reed House, Frogmore Depot About Us The Major Works Section is seeking a suitably qualified building professional, who wishes to develop their already sound technical skills within a small professional team. We have two permanent positions available. This is an integral position to the continuing success of the Housing & Regeneration Department during the current period of dynamic change, so presents an exciting opportunity for professional development. About the role Project Delivery: You will be responsible from project inception through to completion for a broad range of projects, managing a multi-disciplinary team of external consultants. The section manages projects on the full range of the Councils stock, ranging from Victorian street properties through to high rise housing estates. Regulatory compliance: You will need to hold relevant qualification or experience of supervising a broad range of building/construction projects and are required to have a working knowledge and awareness of Health & Safety and Housing legislation on major works projects, including planning, building regulation legislation and leasehold management practices on social housing projects. Team Player - You will be joining an established team which has an exceptional record of maintaining and improving the Councils housing stock whilst achieving a high level of resident satisfaction using both traditional and non-traditional procurement routes. Essential Qualifications, Skills and ExperienceL Previous experience in supervising large multi-disciplinary major work projects, including the role of contract administrator and managing consultants and contractors. Experience in preparing detailed technical briefs, appraisals and technical reports, specifications and managing contracts on-site from inception to completion. Must have the ability to manage workload with minimum supervision and work to strict deadlines. You will need to hold relevant qualification or experience of supervising a broad range of building/construction projects with a particular emphasis on high rise buildings and the problems found with this type of construction. Must have the ability to maintain financial control on projects. A working knowledge and awareness of Health & Safety and Housing legislation on major works projects, including planning, building regulation legislation and leasehold management practices on social housing projects. A relevant qualification and/or membership of a relevant professional body. Indicative Recruitment Timeline: Closing Date: 21st April 2024. Shortlisting Date: W/C 22nd April 2024. Interview Date: TBC. Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer, if you require any reasonable adjustments throughout the recruitment and selection process, please let us know. We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan. For more details, please click here
Mar 29, 2024
Full time
Job Title: Project Controller Salary Range: PO3-PO6 (£40,854 to £58,893) per annum Permanent Full time (36 hours per week) Location: Reed House, Frogmore Depot About Us The Major Works Section is seeking a suitably qualified building professional, who wishes to develop their already sound technical skills within a small professional team. We have two permanent positions available. This is an integral position to the continuing success of the Housing & Regeneration Department during the current period of dynamic change, so presents an exciting opportunity for professional development. About the role Project Delivery: You will be responsible from project inception through to completion for a broad range of projects, managing a multi-disciplinary team of external consultants. The section manages projects on the full range of the Councils stock, ranging from Victorian street properties through to high rise housing estates. Regulatory compliance: You will need to hold relevant qualification or experience of supervising a broad range of building/construction projects and are required to have a working knowledge and awareness of Health & Safety and Housing legislation on major works projects, including planning, building regulation legislation and leasehold management practices on social housing projects. Team Player - You will be joining an established team which has an exceptional record of maintaining and improving the Councils housing stock whilst achieving a high level of resident satisfaction using both traditional and non-traditional procurement routes. Essential Qualifications, Skills and ExperienceL Previous experience in supervising large multi-disciplinary major work projects, including the role of contract administrator and managing consultants and contractors. Experience in preparing detailed technical briefs, appraisals and technical reports, specifications and managing contracts on-site from inception to completion. Must have the ability to manage workload with minimum supervision and work to strict deadlines. You will need to hold relevant qualification or experience of supervising a broad range of building/construction projects with a particular emphasis on high rise buildings and the problems found with this type of construction. Must have the ability to maintain financial control on projects. A working knowledge and awareness of Health & Safety and Housing legislation on major works projects, including planning, building regulation legislation and leasehold management practices on social housing projects. A relevant qualification and/or membership of a relevant professional body. Indicative Recruitment Timeline: Closing Date: 21st April 2024. Shortlisting Date: W/C 22nd April 2024. Interview Date: TBC. Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer, if you require any reasonable adjustments throughout the recruitment and selection process, please let us know. We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan. For more details, please click here
Our market-leading client in Guildford seeks an IT Consultant to join their growing team. The company offers great benefits, genuine progression opportunities and many options for you to learn new technologies. My client is a UK-wide group of ICT experts enabling businesses to work smarter through technology. They specialise in the design, implementation, and support of a range of Cloud services and business applications including I.T. managed services, I.T. infrastructure support, hosted collaboration, and mobile communication solutions. What will the IT Consultant be doing day-to-day? This role is varied and will include a mix of client-facing and internal technical consultancy, pre-sales technical design, project work and support work, both in the office and working at client's sites. The IT Consultant will help clients with their digital transformation journey, including advising on and implementing infrastructure and cloud solutions, plus cyber security and safeguarding. Communication is a key part of this role, ensuring ideas, recommendations and plans are clear and documented. An ability to explain technical things to non-technical stakeholders is important. IT Consultant - Overview: Lead client IT audits, creating digital transformation plans for implementation. Set technical standards, working within the group. IT infrastructure planning, including network designs, cloud services, and cyber security. From planning and design through to project completion. Provide IT consultancy and third/fourth level technical support services to clients, on-site and remotely. Assist with internal IT systems and IT projects, including R&D. Provide technical guidance and be a point of technical escalation when required to ensure high service levels are delivered and maintained. Company & department responsibilities: You will be a key member of the senior team, with a flexible and adaptable approach to the job and a focus on providing the best possible service at all times. You will provide direct assistance to clients, plus internal company support. You will work on technical R&D as the company works with new IT products and systems. You will be a technology enthusiast who is good with people and enjoy solving problems. This role requires regular working at client's sites. You will need your own transport and a willingness to travel. You will be able to produce comprehensive and high-quality technical designs and proposals, a combination of written reports and diagrams. IT Consultant - Qualifications & experience: A minimum of five years of experience in a similar role. Experience working with and supporting a range of IT solutions: Essential: Microsoft technologies:365, Azure, Windows, AD, Servers, Hyper-V Cloud technologies and SAAS Cyber Securities systems and strategies Networks - network switches, wireless networks, routers, cabling infrastructures, firewalls VMware/Hyper-V & related storage systems Desirable qualifications: Microsoft certifications Ruckus network certifications HPE Aruba ACSP Cisco CCNA Certified Wireless Network Administrator (CWNA)
Mar 29, 2024
Full time
Our market-leading client in Guildford seeks an IT Consultant to join their growing team. The company offers great benefits, genuine progression opportunities and many options for you to learn new technologies. My client is a UK-wide group of ICT experts enabling businesses to work smarter through technology. They specialise in the design, implementation, and support of a range of Cloud services and business applications including I.T. managed services, I.T. infrastructure support, hosted collaboration, and mobile communication solutions. What will the IT Consultant be doing day-to-day? This role is varied and will include a mix of client-facing and internal technical consultancy, pre-sales technical design, project work and support work, both in the office and working at client's sites. The IT Consultant will help clients with their digital transformation journey, including advising on and implementing infrastructure and cloud solutions, plus cyber security and safeguarding. Communication is a key part of this role, ensuring ideas, recommendations and plans are clear and documented. An ability to explain technical things to non-technical stakeholders is important. IT Consultant - Overview: Lead client IT audits, creating digital transformation plans for implementation. Set technical standards, working within the group. IT infrastructure planning, including network designs, cloud services, and cyber security. From planning and design through to project completion. Provide IT consultancy and third/fourth level technical support services to clients, on-site and remotely. Assist with internal IT systems and IT projects, including R&D. Provide technical guidance and be a point of technical escalation when required to ensure high service levels are delivered and maintained. Company & department responsibilities: You will be a key member of the senior team, with a flexible and adaptable approach to the job and a focus on providing the best possible service at all times. You will provide direct assistance to clients, plus internal company support. You will work on technical R&D as the company works with new IT products and systems. You will be a technology enthusiast who is good with people and enjoy solving problems. This role requires regular working at client's sites. You will need your own transport and a willingness to travel. You will be able to produce comprehensive and high-quality technical designs and proposals, a combination of written reports and diagrams. IT Consultant - Qualifications & experience: A minimum of five years of experience in a similar role. Experience working with and supporting a range of IT solutions: Essential: Microsoft technologies:365, Azure, Windows, AD, Servers, Hyper-V Cloud technologies and SAAS Cyber Securities systems and strategies Networks - network switches, wireless networks, routers, cabling infrastructures, firewalls VMware/Hyper-V & related storage systems Desirable qualifications: Microsoft certifications Ruckus network certifications HPE Aruba ACSP Cisco CCNA Certified Wireless Network Administrator (CWNA)
About the role We are looking for an enthusiastic Business Support Officer to join a small team supporting the delivery of StreetScene's chargeable services. The role will require effective administration, inspection and enforcement of matters associated with the provision of beach huts across the district, sports pitch hire, memorial benches, boat registration, and allotments among other administrative duties such as updating the service's webpages and social media accounts. About you As a customer focused, experienced administrator with demonstrable experience of operating online booking systems, you will be methodical and organised and able to plan your often conflicting workload to meet deadlines. You will be competent in the use of Microsoft Office and capable of learning other IT applications. You will be adept at communicating with people at all levels, and able to build rapport and credibility quickly. If you have a passion for delivering a professional customer focused service, the skills to maximize income collection and the experience to build and maintain excellent working relations we would be delighted to hear from you. You will need to be able to visit sites throughout the district so a valid driving license and access to suitable transport are essential (reasonable adjustments may be possible according to the Equality Act). About us In return, you will be part of a Gold Investors in People (IiP) organisation which works together with local people to create great value services and an outstanding community, economy and environment in which people want to live, work, visit and enjoy now, and for future generations. And with our wide range of health and wellbeing benefits, our highly flexible and collaborative hybrid Worksmart working arrangements as well as our commitment to continuous learning and development, you can be confident of joining a dedicated community of colleagues who are Happy, Healthy and Here. For more about working for East Devon District Council, visit For an informal discussion, please contact Vicki Saunders, StreetScene Office Manager on or email Closing date: 31 March 2024 at midnight. Interviews will be held during week commencing 15 April 2024. To apply, please click "Apply Now".
Mar 29, 2024
Full time
About the role We are looking for an enthusiastic Business Support Officer to join a small team supporting the delivery of StreetScene's chargeable services. The role will require effective administration, inspection and enforcement of matters associated with the provision of beach huts across the district, sports pitch hire, memorial benches, boat registration, and allotments among other administrative duties such as updating the service's webpages and social media accounts. About you As a customer focused, experienced administrator with demonstrable experience of operating online booking systems, you will be methodical and organised and able to plan your often conflicting workload to meet deadlines. You will be competent in the use of Microsoft Office and capable of learning other IT applications. You will be adept at communicating with people at all levels, and able to build rapport and credibility quickly. If you have a passion for delivering a professional customer focused service, the skills to maximize income collection and the experience to build and maintain excellent working relations we would be delighted to hear from you. You will need to be able to visit sites throughout the district so a valid driving license and access to suitable transport are essential (reasonable adjustments may be possible according to the Equality Act). About us In return, you will be part of a Gold Investors in People (IiP) organisation which works together with local people to create great value services and an outstanding community, economy and environment in which people want to live, work, visit and enjoy now, and for future generations. And with our wide range of health and wellbeing benefits, our highly flexible and collaborative hybrid Worksmart working arrangements as well as our commitment to continuous learning and development, you can be confident of joining a dedicated community of colleagues who are Happy, Healthy and Here. For more about working for East Devon District Council, visit For an informal discussion, please contact Vicki Saunders, StreetScene Office Manager on or email Closing date: 31 March 2024 at midnight. Interviews will be held during week commencing 15 April 2024. To apply, please click "Apply Now".
If you are an immediately available and experienced Business Analyst who is actively looking for their next challenge, and you're looking to join a business where you can really make a difference, then this could be the role for you! My client who are based in Wakefield are currently undergoing a project and as a result they're looking for an ambitious Business Analyst to join their team on a 6 month contract initially, with the view to go permanent for the right person. They can offer training so as well as those with solid experience, they will consider those who have 1-2 years' under their belt in a similar role, if they're really eager to learn and are looking to excel in their career. The business have experienced a lot of growth and change in recent years and they're actively reviewing and analysing their processes, current systems and ways of working to make improvements, so it's an exciting time to join. They offer hybrid working, some flexibility with start and finish times if required and the opportunity to work for a globally recognised business who are renowned for making a difference in their field and driving positive change across the world in many different countries. Some of the duties: Collect, clean and organise data i.e. from financial reports, databases and spreadsheets Develop and apply statistical models and techniques to extract meaningful data Build and maintain financial models to forecast trends and predict future revenue streams Prepare and present reports Work with budget holders, stakeholders and senior managers to offer analytical insights Some of the duties: Hybrid working Competitive salary Clear progression path If this role appeals to you then please contact Suliman Mahmood at Sewell Wallis. To apply please send your CV, quoting our reference and specifying which website you saw this position advertised on. Due to the high volume of applications please accept that if we have not responded to your application within seven days, your application has not been successful. Sewell Wallis is a specialist recruitment company with a vast amount of experience in our industry we offer permanent, temporary and interim recruitment support for accounting and finance, human resources and business support positions. We recruit at all levels within finance from Purchase Ledger Administrator and Credit Controller level through to Financial Controller and Director positions. With offices in Sheffield and Leeds, we are well situated to cover all of South Yorkshire, West Yorkshire and Manchester. Please visit our website for more information on accountancy and finance jobs and human resources or business support positions.
Mar 28, 2024
Full time
If you are an immediately available and experienced Business Analyst who is actively looking for their next challenge, and you're looking to join a business where you can really make a difference, then this could be the role for you! My client who are based in Wakefield are currently undergoing a project and as a result they're looking for an ambitious Business Analyst to join their team on a 6 month contract initially, with the view to go permanent for the right person. They can offer training so as well as those with solid experience, they will consider those who have 1-2 years' under their belt in a similar role, if they're really eager to learn and are looking to excel in their career. The business have experienced a lot of growth and change in recent years and they're actively reviewing and analysing their processes, current systems and ways of working to make improvements, so it's an exciting time to join. They offer hybrid working, some flexibility with start and finish times if required and the opportunity to work for a globally recognised business who are renowned for making a difference in their field and driving positive change across the world in many different countries. Some of the duties: Collect, clean and organise data i.e. from financial reports, databases and spreadsheets Develop and apply statistical models and techniques to extract meaningful data Build and maintain financial models to forecast trends and predict future revenue streams Prepare and present reports Work with budget holders, stakeholders and senior managers to offer analytical insights Some of the duties: Hybrid working Competitive salary Clear progression path If this role appeals to you then please contact Suliman Mahmood at Sewell Wallis. To apply please send your CV, quoting our reference and specifying which website you saw this position advertised on. Due to the high volume of applications please accept that if we have not responded to your application within seven days, your application has not been successful. Sewell Wallis is a specialist recruitment company with a vast amount of experience in our industry we offer permanent, temporary and interim recruitment support for accounting and finance, human resources and business support positions. We recruit at all levels within finance from Purchase Ledger Administrator and Credit Controller level through to Financial Controller and Director positions. With offices in Sheffield and Leeds, we are well situated to cover all of South Yorkshire, West Yorkshire and Manchester. Please visit our website for more information on accountancy and finance jobs and human resources or business support positions.
GreatFind Recruitment
Kingston Upon Thames, Surrey
We are recruiting a 2nd line Service Desk Engineer for a leading managed service provider in the education sector! Could this be you? This is a permanent position in the Surbiton Area with an excellent salary of up to £38,000! Apply today! Role Overview Responsible for managing the day-to-day essentials of a service desk and collaborating with other engineers to ensure fast and reliable ticket resolution as well as this you will be escalation point for 1st/2nd line. As directed by the management, you will also provide support and maintenance to client sites, maintaining the company's excellent reputation. Responsibilities: Provide hardware, software, and peripheral support for workstations and ICT equipment. Escalations: Advanced troubleshooting of issues that 1st/2nd line cannot resolve. Group Policy GPO. M365 troubleshooting, ie mail flow issues. Ability to create new WDS/MDT build images/sequences and add applications. Working on mini projects. Offering first- and second-line technical support to customers, mostly remotely, but also on-site when required. Configure email accounts and manage network-wide settings. Maintaining, updating, and supporting various ICT networks. Keep management informed about client requests for supplies and products. Create system-specific projects with open-source software. Install new PCs & other equipment as necessary. Provide support to school administrators and users regarding the school's IT systems. The installation, configuration and maintenance of antivirus software. Requirements: Experience working in a similar IT Support environment with a school or educational setting. Working knowledge of MDMs: MS Intune, Meraki device manager, Jamf School, Apple School Manager. Excellent understanding of Windows Server 2012 R2, 2016 and 2019, Active Directory, GPO, DHCP, DNS, Win10 / Win 11 / Mac OSX / iOS, Google Workspace for Education, Microsoft 365, Azure, Hyper-V and VMWare ESXi. Experienced in network communications and network switching hardware - diagnosing faults, configuring switches, and designing topologies efficiently. Excellent communication skills. Person Specification: Problem solver. Highly Organised. Analytically minded. About GreatFind Recruitment Here at GreatFind Recruitment, with 20 years EdTech experience, we specialise in Sourcing IT Talent for Education and the technology sector. Our clients include schools, multi-academy trusts, IT service providers, IT resellers, and educational software providers, Providing marketing, sales, technical, and operational professionals is our forte. At our agency, we know exactly what skills, personal attributes, and work experience our candidates need to succeed within our clients' businesses. We are an equal opportunity provider. Please note that as a result of the high volume of applications we receive, we may not be able to provide individual responses to each application. If you have not received any communication from us within three business days, please consider your application unsuccessful.
Mar 28, 2024
Full time
We are recruiting a 2nd line Service Desk Engineer for a leading managed service provider in the education sector! Could this be you? This is a permanent position in the Surbiton Area with an excellent salary of up to £38,000! Apply today! Role Overview Responsible for managing the day-to-day essentials of a service desk and collaborating with other engineers to ensure fast and reliable ticket resolution as well as this you will be escalation point for 1st/2nd line. As directed by the management, you will also provide support and maintenance to client sites, maintaining the company's excellent reputation. Responsibilities: Provide hardware, software, and peripheral support for workstations and ICT equipment. Escalations: Advanced troubleshooting of issues that 1st/2nd line cannot resolve. Group Policy GPO. M365 troubleshooting, ie mail flow issues. Ability to create new WDS/MDT build images/sequences and add applications. Working on mini projects. Offering first- and second-line technical support to customers, mostly remotely, but also on-site when required. Configure email accounts and manage network-wide settings. Maintaining, updating, and supporting various ICT networks. Keep management informed about client requests for supplies and products. Create system-specific projects with open-source software. Install new PCs & other equipment as necessary. Provide support to school administrators and users regarding the school's IT systems. The installation, configuration and maintenance of antivirus software. Requirements: Experience working in a similar IT Support environment with a school or educational setting. Working knowledge of MDMs: MS Intune, Meraki device manager, Jamf School, Apple School Manager. Excellent understanding of Windows Server 2012 R2, 2016 and 2019, Active Directory, GPO, DHCP, DNS, Win10 / Win 11 / Mac OSX / iOS, Google Workspace for Education, Microsoft 365, Azure, Hyper-V and VMWare ESXi. Experienced in network communications and network switching hardware - diagnosing faults, configuring switches, and designing topologies efficiently. Excellent communication skills. Person Specification: Problem solver. Highly Organised. Analytically minded. About GreatFind Recruitment Here at GreatFind Recruitment, with 20 years EdTech experience, we specialise in Sourcing IT Talent for Education and the technology sector. Our clients include schools, multi-academy trusts, IT service providers, IT resellers, and educational software providers, Providing marketing, sales, technical, and operational professionals is our forte. At our agency, we know exactly what skills, personal attributes, and work experience our candidates need to succeed within our clients' businesses. We are an equal opportunity provider. Please note that as a result of the high volume of applications we receive, we may not be able to provide individual responses to each application. If you have not received any communication from us within three business days, please consider your application unsuccessful.
We have an opportunity for an ICT Cloud Infrastructure Specialist to join our client based in Stockton, responsible for delivering a broad range of key ICT infrastructure tasks, projects and initiatives. This is a full-time permanent role with an attractive salary on offer working for a Company with over 25 years experience providing operations management, engineering services and energy management solutions. Responsibilities: Support and influence the clients cloud transformation roadmap by assisting with the design, implementation, and maintenance our cloud infrastructure (Azure) Ensure the reliability, scalability, and security of our cloud infrastructure Monitor and optimise the performance and cost of our cloud infrastructure Troubleshoot and resolve issues related to cloud infrastructure Requirements: Microsoft certified cloud qualifications such as Azure Administrator Associate Experience in a cloud infrastructure support, engineering or development role Experience of on prem to cloud migration projects Knowledge on AVD s, Azure AD, Azure infrastructure (servers, AVD s, networking etc), Intune, Autopilot and M365 Services (Exchange, Teams etc) Experience with monitoring, performance optimisation and cost management tools Experienced of VMware, Active Directory and Windows Server Working hours are 37.5 hours per week with hybrid working available. If this ICT Cloud Infrastructure Specialist role is of interest, please submit your CV for consideration.
Mar 28, 2024
Full time
We have an opportunity for an ICT Cloud Infrastructure Specialist to join our client based in Stockton, responsible for delivering a broad range of key ICT infrastructure tasks, projects and initiatives. This is a full-time permanent role with an attractive salary on offer working for a Company with over 25 years experience providing operations management, engineering services and energy management solutions. Responsibilities: Support and influence the clients cloud transformation roadmap by assisting with the design, implementation, and maintenance our cloud infrastructure (Azure) Ensure the reliability, scalability, and security of our cloud infrastructure Monitor and optimise the performance and cost of our cloud infrastructure Troubleshoot and resolve issues related to cloud infrastructure Requirements: Microsoft certified cloud qualifications such as Azure Administrator Associate Experience in a cloud infrastructure support, engineering or development role Experience of on prem to cloud migration projects Knowledge on AVD s, Azure AD, Azure infrastructure (servers, AVD s, networking etc), Intune, Autopilot and M365 Services (Exchange, Teams etc) Experience with monitoring, performance optimisation and cost management tools Experienced of VMware, Active Directory and Windows Server Working hours are 37.5 hours per week with hybrid working available. If this ICT Cloud Infrastructure Specialist role is of interest, please submit your CV for consideration.
A mobile software company who are at the forefront of shaping data infrastructure for the future are looking for a Senior Database Administrator to join their Cloud Ops team. Do have the desire and know-how to learn new systems quickly with little supervision? Are you a dab hand at relaying technical problems to non-technical business stakeholders? Then get ready to take your career in tech to new heights in a remote first company that values collaboration and growth. Picture this: You, as a Senior Database Administrator , leading the charge in a Cloud Ops team. You'll be the leader behind the data infrastructure, ensuring it runs like a well-oiled machine. From fine-tuning performance to owning database design, your expertise will shape the future of the company's product. What's in Store for You? Get ready to dive into a world of cutting-edge tech, from MySQL and MongoDB to AWS RDS and beyond. With 7-9 years of industry experience under your belt, you'll be the driving force behind data platforms, keeping them humming with your proactive monitoring and strategic solutions. But it's not just about the tech - your communication skills and can-do attitude will set you apart as a true MVP. Essential skills and knowledge: 5+ years of Database Administration experience in a production environment. Proficiency in MySQL, MongoDB, and AWS RDS. Strong communication skills and a proactive problem-solving mindset. Why apply for this Senior Database Administrator role? Be part of a global company that values collaboration and growth. Enjoy the flexibility of remote work while making a big impact. Work alongside passionate, talented individuals who love what they do. Why You'll Love this Senior Database Administrator role: Competitive salary and benefits package. Opportunities for growth and professional development. Join a company that's at the forefront of innovation in cloud technology. Ready to make your mark in Cloud Ops? If you think you'll fit right in with a team that takes pride in their work and loves a good challenge, then apply to this Senior Database Administrator role now. Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.
Mar 28, 2024
Full time
A mobile software company who are at the forefront of shaping data infrastructure for the future are looking for a Senior Database Administrator to join their Cloud Ops team. Do have the desire and know-how to learn new systems quickly with little supervision? Are you a dab hand at relaying technical problems to non-technical business stakeholders? Then get ready to take your career in tech to new heights in a remote first company that values collaboration and growth. Picture this: You, as a Senior Database Administrator , leading the charge in a Cloud Ops team. You'll be the leader behind the data infrastructure, ensuring it runs like a well-oiled machine. From fine-tuning performance to owning database design, your expertise will shape the future of the company's product. What's in Store for You? Get ready to dive into a world of cutting-edge tech, from MySQL and MongoDB to AWS RDS and beyond. With 7-9 years of industry experience under your belt, you'll be the driving force behind data platforms, keeping them humming with your proactive monitoring and strategic solutions. But it's not just about the tech - your communication skills and can-do attitude will set you apart as a true MVP. Essential skills and knowledge: 5+ years of Database Administration experience in a production environment. Proficiency in MySQL, MongoDB, and AWS RDS. Strong communication skills and a proactive problem-solving mindset. Why apply for this Senior Database Administrator role? Be part of a global company that values collaboration and growth. Enjoy the flexibility of remote work while making a big impact. Work alongside passionate, talented individuals who love what they do. Why You'll Love this Senior Database Administrator role: Competitive salary and benefits package. Opportunities for growth and professional development. Join a company that's at the forefront of innovation in cloud technology. Ready to make your mark in Cloud Ops? If you think you'll fit right in with a team that takes pride in their work and loves a good challenge, then apply to this Senior Database Administrator role now. Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.
Do you want to work for one of the world's largest manufacturers of construction and utility equipment? Our client is looking for a Product Support Service Administrator to provide general administrative duties to support the service operation. This is ideal for a candidate who is well organised and has an enthusiastic approach. Product Support Service Administrator Permanent £22,895.60-£25,426.41 Monday-Friday 08:00-16:00 or 09:00-17:00 Redditch Product Support Service Administrator Job Description Answer calls and redirect to relevant persons. Data processing: Write up Engineer's reports to ERP system, price up jobs on ERP system, create Pro Forma for customer, email customers with prices and job sheets, collate photographs / job sheets and update to ERP system, timesheet processing, raising purchase orders & Receipting Invoices and use of telemetry software. Contacting customers via phone and email. General Administrative duties. Filing documents Supporting admin staff to maximise monthly revenue invoicing. Contact customers to ensure correct billing and purchase orders are received in a timely manner. Correct and accurate data processing. Product Support Service Administrator Essential Experience/Skills/Qualifications Good knowledge of Microsoft Office. Good general ICT knowledge. Ability to work to tight deadlines. Excellent attention to detail Good telephone manner Product Support Service Administrator Company Benefits Competitive Salary Up to 27 days holiday linked to service, plus bank holidays and Christmas shutdown. Employee Assistance Programme Pension Scheme Career development/progression Death in service benefit If you feel you're a good fit for this position, please click 'apply'
Mar 28, 2024
Full time
Do you want to work for one of the world's largest manufacturers of construction and utility equipment? Our client is looking for a Product Support Service Administrator to provide general administrative duties to support the service operation. This is ideal for a candidate who is well organised and has an enthusiastic approach. Product Support Service Administrator Permanent £22,895.60-£25,426.41 Monday-Friday 08:00-16:00 or 09:00-17:00 Redditch Product Support Service Administrator Job Description Answer calls and redirect to relevant persons. Data processing: Write up Engineer's reports to ERP system, price up jobs on ERP system, create Pro Forma for customer, email customers with prices and job sheets, collate photographs / job sheets and update to ERP system, timesheet processing, raising purchase orders & Receipting Invoices and use of telemetry software. Contacting customers via phone and email. General Administrative duties. Filing documents Supporting admin staff to maximise monthly revenue invoicing. Contact customers to ensure correct billing and purchase orders are received in a timely manner. Correct and accurate data processing. Product Support Service Administrator Essential Experience/Skills/Qualifications Good knowledge of Microsoft Office. Good general ICT knowledge. Ability to work to tight deadlines. Excellent attention to detail Good telephone manner Product Support Service Administrator Company Benefits Competitive Salary Up to 27 days holiday linked to service, plus bank holidays and Christmas shutdown. Employee Assistance Programme Pension Scheme Career development/progression Death in service benefit If you feel you're a good fit for this position, please click 'apply'
We're looking for a Technical Administrator for one of our clients in Oldham. Are you a competent administrator with a good level of knowledge of excel? Are you organised in busy and demanding environments where meeting strict deadlines is of paramount importance? If you're looking for role a highly reputable business, an extremely enviable client base, one that offers a friendly and welcoming team environment, then this could be the role for you. About You You'll have previous administrative experience. You'll be computer literate with MS Office, especially excel. A high level of organisational skills along with a key eye for detail is needed here. Commutable to Oldham. About The Job You'll be based in a technical environment providing admin support to a small team. Along with the required admin tasks such as logging samples, completing product information on the system and updating order progress, you'll also chase samples and liaise with customers. You'll be working with data, so we need someone who is numerate and analytical. What You Get c£22,000 salary Pension Life assurance Free onsite parking 1 day per week WFH Discount on their beautiful products. Our client can offer an immediate start for the right candidate, so get in touch now for more information.
Mar 28, 2024
Full time
We're looking for a Technical Administrator for one of our clients in Oldham. Are you a competent administrator with a good level of knowledge of excel? Are you organised in busy and demanding environments where meeting strict deadlines is of paramount importance? If you're looking for role a highly reputable business, an extremely enviable client base, one that offers a friendly and welcoming team environment, then this could be the role for you. About You You'll have previous administrative experience. You'll be computer literate with MS Office, especially excel. A high level of organisational skills along with a key eye for detail is needed here. Commutable to Oldham. About The Job You'll be based in a technical environment providing admin support to a small team. Along with the required admin tasks such as logging samples, completing product information on the system and updating order progress, you'll also chase samples and liaise with customers. You'll be working with data, so we need someone who is numerate and analytical. What You Get c£22,000 salary Pension Life assurance Free onsite parking 1 day per week WFH Discount on their beautiful products. Our client can offer an immediate start for the right candidate, so get in touch now for more information.
Database Administrator Agency Reference Number: J74050 Venn Group is currently working with an NHS Trust, based in London, who are recruiting for a SQL Database Administrator (DBA). Rate: £39.71 umbrella per hour Location: London- Hybrid Duration: 3months Job Responsibilities: Experience installing SQL server instances Experienced in the backup and restore of databases Data files movement (to different servers) Exposure to Windows Clusters and SQL availability groups (HA) Monitor databases user access and security Ability to monitor performance and manage parameters in order to provide fast responses to front-end users Monitor system storage requirements Install and test new versions of the database management system (DBMS) Maintain data standards, including adherence to the Data Protection Act Write database documentation, including data standards, procedures and definitions for the data dictionary (metadata) Develop, manage and test back-up and recovery plans Ensure that storage and archiving procedures are functioning correctly Carry out capacity planning Work closely with the different teams across Informatics and the wider Organisation Knowledge of different recovery plans Install new applications and customise existing applications in order to make them fit for purpose Manage the security and disaster recovery aspects of a database Experience in implementing and maintain high availability clusters The ideal candidate will have: Previous experience working as a SQL DBA NHS/healthcare experience Previous exposure in the management and security implementation of Microsoft BI stack reporting tools like SSRS and Power BI Previous experience in patching and rebooting servers, including enabling and disabling the relevant services Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.
Mar 28, 2024
Full time
Database Administrator Agency Reference Number: J74050 Venn Group is currently working with an NHS Trust, based in London, who are recruiting for a SQL Database Administrator (DBA). Rate: £39.71 umbrella per hour Location: London- Hybrid Duration: 3months Job Responsibilities: Experience installing SQL server instances Experienced in the backup and restore of databases Data files movement (to different servers) Exposure to Windows Clusters and SQL availability groups (HA) Monitor databases user access and security Ability to monitor performance and manage parameters in order to provide fast responses to front-end users Monitor system storage requirements Install and test new versions of the database management system (DBMS) Maintain data standards, including adherence to the Data Protection Act Write database documentation, including data standards, procedures and definitions for the data dictionary (metadata) Develop, manage and test back-up and recovery plans Ensure that storage and archiving procedures are functioning correctly Carry out capacity planning Work closely with the different teams across Informatics and the wider Organisation Knowledge of different recovery plans Install new applications and customise existing applications in order to make them fit for purpose Manage the security and disaster recovery aspects of a database Experience in implementing and maintain high availability clusters The ideal candidate will have: Previous experience working as a SQL DBA NHS/healthcare experience Previous exposure in the management and security implementation of Microsoft BI stack reporting tools like SSRS and Power BI Previous experience in patching and rebooting servers, including enabling and disabling the relevant services Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.
Lead Salesforce Consultant required by market leading, professional services organisation based in Central Bristol. This is a hybrid role with 2 days a week onsite with flexibility. The Lead Salesforce Consultant will provide technical leadership, guidance, and expertise in the development, implementation, and optimisation of the Salesforce platform (Predominantly CRM, Marketing Cloud and Field Service). This role ensures that the platform aligns with our clients objectives, is efficient, well run, and is equipped with the latest features and functionalities to support customers, operational and corporate teams. The ideal candidate will be someone who possesses a blend of technical expertise, strategic thinking, and leadership acumen, who has the ability to work collaboratively with multiple stakeholders, both technical and non-technical. You will lead a small team of Junior Developers and will be directly involved in developing and expanding the current team. Responsibilities Include: Provide hands on expertise in Salesforce and other systems. Collaborate with business owners to grasp organisational goals and formulate a strategic vision for the Platform. Work with the Portfolio office to prioritise opportunities for new application functionality, while aligning with our clients digital roadmap. Monitor and communicate Platform metrics. Partner with business owners to refine Platform usage. Work with Business Process owners to ensure that process maps are kept up to date and aligned to system enhancements/changes. Manage relationships with and track performance of Platform vendors. Ensure contractual terms and service agreements provide optimal value. Implement governance policies for Platform usage that will stand up to strict Audit scrutiny and adhere to relevant regulations. Stakeholder Engagement and Communication. Propose initiatives for new features. Seek opportunities to innovate and work across Platform leads and other stakeholders to ensure alignment. Provide leadership and development paths for Platform team members aligned to platform strategy. Ideal Background: Significant Salesforce experience in Development, leading teams and maintaining Salesforce platform and/or other similar roles. Holding one or more of the following certifications: Salesforce Certified Administrator, Salesforce Service Cloud Consultant, Salesforce Sales Cloud Consultant, Salesforce Field Service Consultant, Salesforce Marketing Cloud Consultant. Proven track record of successful delivery of large programs of work across multiple salesforce clouds. Must be a Salesforce SME with deep knowledge of the platform both technically and functionally. Experienced in dealing with vendors and third party suppliers. Strong track record of managing teams and building effective partnerships with peers. Proven experience of managing a 24/7 production environment Demonstrable hands-on experience in Salesforce application setup, configuration and administration. Expert in Agile methodologies. Track record of managing technology projects from design to build, test and implementation. Excellent communication skills. This fantastic role comes with a salary of (phone number removed) p/a and is accompanied with a 10% annual bonus, 25 days paid holiday, a flexible pension scheme, flexible working opportunities, shared Parental Leave - 18 weeks full pay, continued investment in your career, Bike to Work, discounts and many more.
Mar 28, 2024
Full time
Lead Salesforce Consultant required by market leading, professional services organisation based in Central Bristol. This is a hybrid role with 2 days a week onsite with flexibility. The Lead Salesforce Consultant will provide technical leadership, guidance, and expertise in the development, implementation, and optimisation of the Salesforce platform (Predominantly CRM, Marketing Cloud and Field Service). This role ensures that the platform aligns with our clients objectives, is efficient, well run, and is equipped with the latest features and functionalities to support customers, operational and corporate teams. The ideal candidate will be someone who possesses a blend of technical expertise, strategic thinking, and leadership acumen, who has the ability to work collaboratively with multiple stakeholders, both technical and non-technical. You will lead a small team of Junior Developers and will be directly involved in developing and expanding the current team. Responsibilities Include: Provide hands on expertise in Salesforce and other systems. Collaborate with business owners to grasp organisational goals and formulate a strategic vision for the Platform. Work with the Portfolio office to prioritise opportunities for new application functionality, while aligning with our clients digital roadmap. Monitor and communicate Platform metrics. Partner with business owners to refine Platform usage. Work with Business Process owners to ensure that process maps are kept up to date and aligned to system enhancements/changes. Manage relationships with and track performance of Platform vendors. Ensure contractual terms and service agreements provide optimal value. Implement governance policies for Platform usage that will stand up to strict Audit scrutiny and adhere to relevant regulations. Stakeholder Engagement and Communication. Propose initiatives for new features. Seek opportunities to innovate and work across Platform leads and other stakeholders to ensure alignment. Provide leadership and development paths for Platform team members aligned to platform strategy. Ideal Background: Significant Salesforce experience in Development, leading teams and maintaining Salesforce platform and/or other similar roles. Holding one or more of the following certifications: Salesforce Certified Administrator, Salesforce Service Cloud Consultant, Salesforce Sales Cloud Consultant, Salesforce Field Service Consultant, Salesforce Marketing Cloud Consultant. Proven track record of successful delivery of large programs of work across multiple salesforce clouds. Must be a Salesforce SME with deep knowledge of the platform both technically and functionally. Experienced in dealing with vendors and third party suppliers. Strong track record of managing teams and building effective partnerships with peers. Proven experience of managing a 24/7 production environment Demonstrable hands-on experience in Salesforce application setup, configuration and administration. Expert in Agile methodologies. Track record of managing technology projects from design to build, test and implementation. Excellent communication skills. This fantastic role comes with a salary of (phone number removed) p/a and is accompanied with a 10% annual bonus, 25 days paid holiday, a flexible pension scheme, flexible working opportunities, shared Parental Leave - 18 weeks full pay, continued investment in your career, Bike to Work, discounts and many more.
NB this role is 100% office based in Glasgow city centre. My client is seeking a dynamic and experienced IT Manager to play a pivotal role in both the operational efficiency and strategic development of their internal IT landscape. Based at head office in Glasgow City Centre, you will oversee internal user support and operational infrastructure, working collaboratively with on-site staff. This role demands a strategic mindset to drive continuous improvement by challenging established norms, as well as a hands-on approach to ensure seamless service delivery in accordance with agreed Service Level Agreements (SLAs). Operational Responsibilities: User Support : Respond promptly to client Support Requests through our ITSM Tools or by Telephone. Address ad-hoc and urgent requests, ensuring swift resolution. Technical Troubleshooting: Troubleshoot hardware and software issues with a focus on operational impact. Proactively engage to address network and connectivity issues and minimize downtime. Infrastructure Management : Strategically collaborate to install and upgrade Operating Systems and Software. Document operational procedures based on best practices. Quality of Service : Collaborate to ensure the successful delivery of Quality of Service within agreed SLAs. Work closely to escalate any unresolved issues and ensure prompt resolution. Strategic Responsibilities: Infrastructure Enhancement: Partner to propose and implement improvements to the IT infrastructure, considering long-term strategic goals. Contribute to design documentation for structural changes and enhancements. Technology Management : Maintain a working knowledge of various technologies, including Virtualisation (VMWare), Storage (SAN/NAS), Windows Server, Active Directory, Group Policy, Backup & Disaster Recovery, VOIP Systems (Mitel), Cisco, Zabbix, and Office 365. Networking and Security : Demonstrate a strategic understanding of networking to support future growth. Implement and oversee security policies in an office environment. Collaboration and Leadership : Foster effective collaboration with internal teams to ensure strategic alignment. Demonstrate strong leadership in driving strategic IT initiatives. Documentation and Compliance : Collaborate to produce comprehensive documentation on current infrastructure design and processes. Ensure compliance with security policies and industry standards. Requirements: Proven experience as an I.T Manager, Systems Administrator, Technical Support Specialist, or a related role. Strong understanding of networks. Excellent interpersonal skills for effective collaboration. Strong problem-solving and multitasking abilities for operational efficiency. Working knowledge of ITSM toolsets including Service Now is advantageous. Working Knowledge of various technologies, including Virtualisation, Storage, Windows Server, Active Directory, Group Policy, Backup & Disaster Recovery, VOIP Systems, Cisco, Zabbix, and Office 365. Ability to work with conflicting priorities in a fast-paced environment. Benefits Package: Pension Scheme with up to 5% Employer Contribution Life Assurance (4 x Salary) 33-Days annual leave Bike 2 Work Scheme Salary sacrifice car scheme Apply now for an immediate interview.
Mar 28, 2024
Full time
NB this role is 100% office based in Glasgow city centre. My client is seeking a dynamic and experienced IT Manager to play a pivotal role in both the operational efficiency and strategic development of their internal IT landscape. Based at head office in Glasgow City Centre, you will oversee internal user support and operational infrastructure, working collaboratively with on-site staff. This role demands a strategic mindset to drive continuous improvement by challenging established norms, as well as a hands-on approach to ensure seamless service delivery in accordance with agreed Service Level Agreements (SLAs). Operational Responsibilities: User Support : Respond promptly to client Support Requests through our ITSM Tools or by Telephone. Address ad-hoc and urgent requests, ensuring swift resolution. Technical Troubleshooting: Troubleshoot hardware and software issues with a focus on operational impact. Proactively engage to address network and connectivity issues and minimize downtime. Infrastructure Management : Strategically collaborate to install and upgrade Operating Systems and Software. Document operational procedures based on best practices. Quality of Service : Collaborate to ensure the successful delivery of Quality of Service within agreed SLAs. Work closely to escalate any unresolved issues and ensure prompt resolution. Strategic Responsibilities: Infrastructure Enhancement: Partner to propose and implement improvements to the IT infrastructure, considering long-term strategic goals. Contribute to design documentation for structural changes and enhancements. Technology Management : Maintain a working knowledge of various technologies, including Virtualisation (VMWare), Storage (SAN/NAS), Windows Server, Active Directory, Group Policy, Backup & Disaster Recovery, VOIP Systems (Mitel), Cisco, Zabbix, and Office 365. Networking and Security : Demonstrate a strategic understanding of networking to support future growth. Implement and oversee security policies in an office environment. Collaboration and Leadership : Foster effective collaboration with internal teams to ensure strategic alignment. Demonstrate strong leadership in driving strategic IT initiatives. Documentation and Compliance : Collaborate to produce comprehensive documentation on current infrastructure design and processes. Ensure compliance with security policies and industry standards. Requirements: Proven experience as an I.T Manager, Systems Administrator, Technical Support Specialist, or a related role. Strong understanding of networks. Excellent interpersonal skills for effective collaboration. Strong problem-solving and multitasking abilities for operational efficiency. Working knowledge of ITSM toolsets including Service Now is advantageous. Working Knowledge of various technologies, including Virtualisation, Storage, Windows Server, Active Directory, Group Policy, Backup & Disaster Recovery, VOIP Systems, Cisco, Zabbix, and Office 365. Ability to work with conflicting priorities in a fast-paced environment. Benefits Package: Pension Scheme with up to 5% Employer Contribution Life Assurance (4 x Salary) 33-Days annual leave Bike 2 Work Scheme Salary sacrifice car scheme Apply now for an immediate interview.
Hamlin Knight - Recruitment Specialists in Human Resources, Office Support and Sales & Marketing
Warwick, Warwickshire
Due to expansion, our client, a regulating membership body based in Leamington Spa are seeking a Support Administrator to work within their Executive team. Reporting into the Executive Assistant, you will work closely with the Executive Office team and, where required assisting with setting up meetings on an ad hoc basis. You will also provide administrative support to the Management Team. You will assist the Executive Assistant and the Management Team with delegated tasks required to make the best use of their time by dealing with secretarial and administrative duties. This will also include assisting with office/facilities co-ordination to ensure the smooth running of head office. Main Duties and Responsibilities: Organising and minuting meetings, providing secretarial support including the circulation of pre-approved agendas and approved minutes/meeting notes as appropriate. Follow up on any actions noted in the minutes / meeting notes. Point of contact for enquiries for all our volunteer ambassadors including screening calls, enquiries and requests and handling as appropriate. Assisting with the process for ambassadorial recruitment. Assisting the Executive Assistant with processing ambassador expenses claims and ensuring they adhere to the company expenses policy. Such other duties that may be requested by the Executive Assistant and from time to time to assist with the general functions of Head Office and the Executive area. Liaise with suppliers/stakeholders and where necessary co-ordinate maintenance/repair works. IT System support - liaising with the ICT provider when there are problems in Head Office. When required, assist with the employee leavers process (ensuring all equipment has been returned, fobs deactivated, contacting the IT support provider regarding emails and create a log detailing all leavers and equipment Raising Purchase Orders, processing invoices and tracking spend. Being one of the main points of contact for staff queries when you are in the Head Office. Job Requirement / Skills: Excellent minute taking skills - shorthand is not essential Exceptional and accurate written and oral communication skills. Good organisational and time management skills. Flexible - able to adapt to changing situations/priorities working extra hours to meet deadlines. Ability to work in a fast-paced role adapting to working to tight deadlines and under pressure. Excellent interpersonal skills. Pro-active problem-solving skills. The ability to work on your own initiative, self-motivated, but also the ability to work as an integral part of a team. Can do attitude. Honesty and reliability with a strong understanding and compliance on the confidential nature of the department. Good IT skills Microsoft Office: Word, Excel & PowerPoint. In return you can expect to receive; excellent progression, free parking, hybrid working hours - 3 days in office and 2 from home, generous holidays, social events, pension and annual pay reviews. Education / Experience: 2 or more years in a similar role (essential) Knowledge of a membership organisation (desirable but not essential)
Mar 28, 2024
Full time
Due to expansion, our client, a regulating membership body based in Leamington Spa are seeking a Support Administrator to work within their Executive team. Reporting into the Executive Assistant, you will work closely with the Executive Office team and, where required assisting with setting up meetings on an ad hoc basis. You will also provide administrative support to the Management Team. You will assist the Executive Assistant and the Management Team with delegated tasks required to make the best use of their time by dealing with secretarial and administrative duties. This will also include assisting with office/facilities co-ordination to ensure the smooth running of head office. Main Duties and Responsibilities: Organising and minuting meetings, providing secretarial support including the circulation of pre-approved agendas and approved minutes/meeting notes as appropriate. Follow up on any actions noted in the minutes / meeting notes. Point of contact for enquiries for all our volunteer ambassadors including screening calls, enquiries and requests and handling as appropriate. Assisting with the process for ambassadorial recruitment. Assisting the Executive Assistant with processing ambassador expenses claims and ensuring they adhere to the company expenses policy. Such other duties that may be requested by the Executive Assistant and from time to time to assist with the general functions of Head Office and the Executive area. Liaise with suppliers/stakeholders and where necessary co-ordinate maintenance/repair works. IT System support - liaising with the ICT provider when there are problems in Head Office. When required, assist with the employee leavers process (ensuring all equipment has been returned, fobs deactivated, contacting the IT support provider regarding emails and create a log detailing all leavers and equipment Raising Purchase Orders, processing invoices and tracking spend. Being one of the main points of contact for staff queries when you are in the Head Office. Job Requirement / Skills: Excellent minute taking skills - shorthand is not essential Exceptional and accurate written and oral communication skills. Good organisational and time management skills. Flexible - able to adapt to changing situations/priorities working extra hours to meet deadlines. Ability to work in a fast-paced role adapting to working to tight deadlines and under pressure. Excellent interpersonal skills. Pro-active problem-solving skills. The ability to work on your own initiative, self-motivated, but also the ability to work as an integral part of a team. Can do attitude. Honesty and reliability with a strong understanding and compliance on the confidential nature of the department. Good IT skills Microsoft Office: Word, Excel & PowerPoint. In return you can expect to receive; excellent progression, free parking, hybrid working hours - 3 days in office and 2 from home, generous holidays, social events, pension and annual pay reviews. Education / Experience: 2 or more years in a similar role (essential) Knowledge of a membership organisation (desirable but not essential)
Sales Operations Administrator We have an exciting opportunity for a Sales Operations Administrator for a 6-month temporary role. It is working on behalf of a company that is a global market leader in manufacturing medical diagnostic machines. This is a fantastic company who have been trading for nearly 100 years. The role is hybrid, so three days from home and two days from their office in Oxford. The hours are 8.30am to 5pm, Monday to Friday. The rate will be £12.82 paid weekly in arrears. You will need to have advanced Excel skills and be able to use pivot tables, vlookup and create formulas. Good planning and organisational skills are imperative. Ideally you will have used SAP and Salesforce. The main responsibilities include. Managing customer enquiries Complete customer qualification processes strictly in accordance with the specific local SOP Provide administrative support to the business operations manager. Respond to request and queries from sales and marketing team efficiently. Manage customer product complaints. If this holds appeal and you are immediately available, apply today
Mar 27, 2024
Full time
Sales Operations Administrator We have an exciting opportunity for a Sales Operations Administrator for a 6-month temporary role. It is working on behalf of a company that is a global market leader in manufacturing medical diagnostic machines. This is a fantastic company who have been trading for nearly 100 years. The role is hybrid, so three days from home and two days from their office in Oxford. The hours are 8.30am to 5pm, Monday to Friday. The rate will be £12.82 paid weekly in arrears. You will need to have advanced Excel skills and be able to use pivot tables, vlookup and create formulas. Good planning and organisational skills are imperative. Ideally you will have used SAP and Salesforce. The main responsibilities include. Managing customer enquiries Complete customer qualification processes strictly in accordance with the specific local SOP Provide administrative support to the business operations manager. Respond to request and queries from sales and marketing team efficiently. Manage customer product complaints. If this holds appeal and you are immediately available, apply today
Job Title : Local Technology Support Administrator Location : Birmingham Salary: £23,920 - £27,040 per annum, depending on experience Job type: Full time - Permanent Closing date for applications: 7th April 2024 Employer: BIMM University Department: Technology Are you passionate about providing exceptional technical support in a dynamic educational environment? BIMM University is seeking a dedicated Local Technology Support Administrator to join our team and ensure the smooth operation of technology services across our campus. If you're a tech-savvy problem solver with excellent customer service skills, we want to hear from you. About the Role : As the Local Technology Support Administrator, you will play a crucial role in maintaining the technical customer service experience on our campus. From managing helpdesk tickets to providing remote and deskside support for students and staff, your efforts will contribute to the seamless operation of technology services, enabling our community to make the most of the resources available to them. What You'll Do: Take ownership of the helpdesk ticket management process at 1st and 2nd line levels, ensuring prompt resolution of technical issues. Provide remote and deskside support to campus buildings, assisting both students and staff with their technology needs. Collaborate closely with the Regional Technology Supervisor to manage helpdesk tickets efficiently and meet service level agreements. Manage staff account creation and retirement, ensuring accurate record-keeping and adherence to security protocols. Procure and maintain accurate records of campus technology assets, including device builds and deployment. Coordinate with Technology Operations Managers and Technology Development Managers to implement campus infrastructure changes effectively. Maintain strong communication channels with Campus Deans and Faculty Deans to ensure quality of service. Cultivate positive relationships with stakeholders and work with third-party vendors as needed. What You'll Bring: A blend of technical expertise and exceptional customer service skills. The ability to remain calm, patient, and personable while addressing technical issues. Experience managing helpdesk ticket queues in a fast-paced environment, with a focus on prioritization and business needs. Proficiency in Microsoft Cloud Technologies, Microsoft client operating systems, Mac operating systems, and Active Directory. Knowledge of cyber security best practices, network infrastructures, and printer management. Strong communication skills, both verbal and written, with a commitment to accessibility and collaboration. A sense of ownership, integrity, and accountability in your work, with the flexibility to occasionally work evenings and weekends. Why BIMM University? At BIMM, we're dedicated to fostering an environment where technology supports learning and creativity flourishes. As a Local Technology Support Administrator, you'll have the opportunity to make a meaningful impact on the student experience, ensuring that our campus remains at the forefront of innovation in education. If you're ready to join a dynamic team and play a vital role in our campus community, apply now and become part of the BIMM University family. We are a values led organisation, meaning our core values underpin all that we do. In addition to joining a committed and dedicated team, you will have access to: 25 days holiday per year (FTE) SMART pension A comprehensive benefits package We continually strive to create a culture of inclusivity so that we truly represent our diverse communities. We particularly welcome applications from people of colour who are underrepresented in our organisation. We are committed to promoting the safety and welfare of our students, therefore all appointments are subject to satisfactory pre-employment checks including DBS. Please click APPLY to be redirected to our website to complete an application form. Candidates with the relevant experience or job titles of; Helpdesk Administrator, Helpdesk Manager, Technology Operations, Cyber Security Officer, Technology Support Coordinator, Support Analyst, Technical Support Specialist, Technical Customer Service, 1st Line Support, 2nd Line Support, ICT Systems Engineer, IT Service Desk Technician, Technical Support, Technical Support Technician, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support, IT Technician, IT, Technical Support Engineer, Technical Customer Support, Tech Support, Tech Support Services will also be considered for this role.
Mar 27, 2024
Full time
Job Title : Local Technology Support Administrator Location : Birmingham Salary: £23,920 - £27,040 per annum, depending on experience Job type: Full time - Permanent Closing date for applications: 7th April 2024 Employer: BIMM University Department: Technology Are you passionate about providing exceptional technical support in a dynamic educational environment? BIMM University is seeking a dedicated Local Technology Support Administrator to join our team and ensure the smooth operation of technology services across our campus. If you're a tech-savvy problem solver with excellent customer service skills, we want to hear from you. About the Role : As the Local Technology Support Administrator, you will play a crucial role in maintaining the technical customer service experience on our campus. From managing helpdesk tickets to providing remote and deskside support for students and staff, your efforts will contribute to the seamless operation of technology services, enabling our community to make the most of the resources available to them. What You'll Do: Take ownership of the helpdesk ticket management process at 1st and 2nd line levels, ensuring prompt resolution of technical issues. Provide remote and deskside support to campus buildings, assisting both students and staff with their technology needs. Collaborate closely with the Regional Technology Supervisor to manage helpdesk tickets efficiently and meet service level agreements. Manage staff account creation and retirement, ensuring accurate record-keeping and adherence to security protocols. Procure and maintain accurate records of campus technology assets, including device builds and deployment. Coordinate with Technology Operations Managers and Technology Development Managers to implement campus infrastructure changes effectively. Maintain strong communication channels with Campus Deans and Faculty Deans to ensure quality of service. Cultivate positive relationships with stakeholders and work with third-party vendors as needed. What You'll Bring: A blend of technical expertise and exceptional customer service skills. The ability to remain calm, patient, and personable while addressing technical issues. Experience managing helpdesk ticket queues in a fast-paced environment, with a focus on prioritization and business needs. Proficiency in Microsoft Cloud Technologies, Microsoft client operating systems, Mac operating systems, and Active Directory. Knowledge of cyber security best practices, network infrastructures, and printer management. Strong communication skills, both verbal and written, with a commitment to accessibility and collaboration. A sense of ownership, integrity, and accountability in your work, with the flexibility to occasionally work evenings and weekends. Why BIMM University? At BIMM, we're dedicated to fostering an environment where technology supports learning and creativity flourishes. As a Local Technology Support Administrator, you'll have the opportunity to make a meaningful impact on the student experience, ensuring that our campus remains at the forefront of innovation in education. If you're ready to join a dynamic team and play a vital role in our campus community, apply now and become part of the BIMM University family. We are a values led organisation, meaning our core values underpin all that we do. In addition to joining a committed and dedicated team, you will have access to: 25 days holiday per year (FTE) SMART pension A comprehensive benefits package We continually strive to create a culture of inclusivity so that we truly represent our diverse communities. We particularly welcome applications from people of colour who are underrepresented in our organisation. We are committed to promoting the safety and welfare of our students, therefore all appointments are subject to satisfactory pre-employment checks including DBS. Please click APPLY to be redirected to our website to complete an application form. Candidates with the relevant experience or job titles of; Helpdesk Administrator, Helpdesk Manager, Technology Operations, Cyber Security Officer, Technology Support Coordinator, Support Analyst, Technical Support Specialist, Technical Customer Service, 1st Line Support, 2nd Line Support, ICT Systems Engineer, IT Service Desk Technician, Technical Support, Technical Support Technician, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support, IT Technician, IT, Technical Support Engineer, Technical Customer Support, Tech Support, Tech Support Services will also be considered for this role.
Role: ICT Technician Salary: 28k ( Pro-Rata ) - 26K Location: Ascot Location: On site Hours of Work: 08:30 - 16:30 Monday to Friday Term Time Only + 4 Weeks (39+4 = 43 weeks). Salary: £26K (£28k pro rata Term-Time Plus Four Weeks (39+4 weeks) Holiday: Pro-rata of 33 days per annum (27.28 days at pro-rata) Holidays to be taken within school break Summary: This is an exciting opportunity to join our national ICT Managed Services team. The job is to provide first and second-line hardware and software support, asset management, general ICT administration and other ICT facility services as a member of a customer-site-based team. The team's function will be to provide staff and pupil support for all aspects of the ICT infrastructure, including Servers, Storage, Networking, Wireless, Telephony, Client Devices and Software. Key Responsibilities: Provide professional first and second-line technical advisory, diagnostic and repair support services to academy users within a Service Desk environment, via telephone, web, email and face-to-face during the service window. Provide a professional and effective second-line remote network monitoring and management service within an academy environment. Where necessary and directed to do so, attend desk-side to resolve support issues and assist with the technical development of the academy's ICT environment. Report and manage any incident that requires the services of a third-party organisation or our third-line support team. Ensure all problems identified whilst performing Service Desk duties are recorded and updated on the helpdesk system so the user is kept fully up to date with the status of each ongoing incident and problem. Ensure that the escalation process is adhered to in all appropriate cases and that the Systems Administrator and where required, the school, are fully updated on the status of all ongoing problems and escalations. Action any asset changes in compliance with the Change Management Procedure. Provide an effective communications interface between the academy and the various groups within the company. Monitor/manage call queues to ensure that support calls are being escalated and resolved within agreed service levels. Assist the Network Manager by carrying out reasonable requests for additional duties, as and when required. Make recommendations on potential improvements to working practices and performance to improve service levels and overall customer satisfaction. Keep the working area clean and tidy at all times. Be prepared to work outside of normal working hours at short notice to resolve issues affecting systems availability or to complete project work. To complete ad-hoc duties and tasks allocated by line management from time to time. To complete additional ad-hoc and scheduled project work, as required. Applicants will need to pass an enhanced DBS check. Key Skills/Experience: Good working knowledge of Microsoft Desktop Operating Systems and applications is essential. Good working knowledge of Active Directory. Good understanding of TCP/IP, DNS, DHCP and VPN's. CompTia A+ Certified. Desirable Criteria: CompTia N+ or S+. ITIL V4 foundation Knowledge of Apple Mac IOS and managing an Apple Mac network environment. INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Mar 27, 2024
Full time
Role: ICT Technician Salary: 28k ( Pro-Rata ) - 26K Location: Ascot Location: On site Hours of Work: 08:30 - 16:30 Monday to Friday Term Time Only + 4 Weeks (39+4 = 43 weeks). Salary: £26K (£28k pro rata Term-Time Plus Four Weeks (39+4 weeks) Holiday: Pro-rata of 33 days per annum (27.28 days at pro-rata) Holidays to be taken within school break Summary: This is an exciting opportunity to join our national ICT Managed Services team. The job is to provide first and second-line hardware and software support, asset management, general ICT administration and other ICT facility services as a member of a customer-site-based team. The team's function will be to provide staff and pupil support for all aspects of the ICT infrastructure, including Servers, Storage, Networking, Wireless, Telephony, Client Devices and Software. Key Responsibilities: Provide professional first and second-line technical advisory, diagnostic and repair support services to academy users within a Service Desk environment, via telephone, web, email and face-to-face during the service window. Provide a professional and effective second-line remote network monitoring and management service within an academy environment. Where necessary and directed to do so, attend desk-side to resolve support issues and assist with the technical development of the academy's ICT environment. Report and manage any incident that requires the services of a third-party organisation or our third-line support team. Ensure all problems identified whilst performing Service Desk duties are recorded and updated on the helpdesk system so the user is kept fully up to date with the status of each ongoing incident and problem. Ensure that the escalation process is adhered to in all appropriate cases and that the Systems Administrator and where required, the school, are fully updated on the status of all ongoing problems and escalations. Action any asset changes in compliance with the Change Management Procedure. Provide an effective communications interface between the academy and the various groups within the company. Monitor/manage call queues to ensure that support calls are being escalated and resolved within agreed service levels. Assist the Network Manager by carrying out reasonable requests for additional duties, as and when required. Make recommendations on potential improvements to working practices and performance to improve service levels and overall customer satisfaction. Keep the working area clean and tidy at all times. Be prepared to work outside of normal working hours at short notice to resolve issues affecting systems availability or to complete project work. To complete ad-hoc duties and tasks allocated by line management from time to time. To complete additional ad-hoc and scheduled project work, as required. Applicants will need to pass an enhanced DBS check. Key Skills/Experience: Good working knowledge of Microsoft Desktop Operating Systems and applications is essential. Good working knowledge of Active Directory. Good understanding of TCP/IP, DNS, DHCP and VPN's. CompTia A+ Certified. Desirable Criteria: CompTia N+ or S+. ITIL V4 foundation Knowledge of Apple Mac IOS and managing an Apple Mac network environment. INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Job Title : Local Technology Support Administrator Location : Birmingham Salary: £23,920 - £27,040 per annum, depending on experience Job type: Full time - Permanent Closing date for applications: 7th April 2024 Employer: BIMM University Department: Technology Are you passionate about providing exceptional technical support in a dynamic educational environment? BIMM University is seeking a dedicated Local Technology Support Administrator to join our team and ensure the smooth operation of technology services across our campus. If you're a tech-savvy problem solver with excellent customer service skills, we want to hear from you. About the Role : As the Local Technology Support Administrator, you will play a crucial role in maintaining the technical customer service experience on our campus. From managing helpdesk tickets to providing remote and deskside support for students and staff, your efforts will contribute to the seamless operation of technology services, enabling our community to make the most of the resources available to them. What You'll Do: Take ownership of the helpdesk ticket management process at 1st and 2nd line levels, ensuring prompt resolution of technical issues. Provide remote and deskside support to campus buildings, assisting both students and staff with their technology needs. Collaborate closely with the Regional Technology Supervisor to manage helpdesk tickets efficiently and meet service level agreements. Manage staff account creation and retirement, ensuring accurate record-keeping and adherence to security protocols. Procure and maintain accurate records of campus technology assets, including device builds and deployment. Coordinate with Technology Operations Managers and Technology Development Managers to implement campus infrastructure changes effectively. Maintain strong communication channels with Campus Deans and Faculty Deans to ensure quality of service. Cultivate positive relationships with stakeholders and work with third-party vendors as needed. What You'll Bring: A blend of technical expertise and exceptional customer service skills. The ability to remain calm, patient, and personable while addressing technical issues. Experience managing helpdesk ticket queues in a fast-paced environment, with a focus on prioritization and business needs. Proficiency in Microsoft Cloud Technologies, Microsoft client operating systems, Mac operating systems, and Active Directory. Knowledge of cyber security best practices, network infrastructures, and printer management. Strong communication skills, both verbal and written, with a commitment to accessibility and collaboration. A sense of ownership, integrity, and accountability in your work, with the flexibility to occasionally work evenings and weekends. Why BIMM University? At BIMM, we're dedicated to fostering an environment where technology supports learning and creativity flourishes. As a Local Technology Support Administrator, you'll have the opportunity to make a meaningful impact on the student experience, ensuring that our campus remains at the forefront of innovation in education. If you're ready to join a dynamic team and play a vital role in our campus community, apply now and become part of the BIMM University family. We are a values led organisation, meaning our core values underpin all that we do. In addition to joining a committed and dedicated team, you will have access to: 25 days holiday per year (FTE) SMART pension A comprehensive benefits package We continually strive to create a culture of inclusivity so that we truly represent our diverse communities. We particularly welcome applications from people of colour who are underrepresented in our organisation. We are committed to promoting the safety and welfare of our students, therefore all appointments are subject to satisfactory pre-employment checks including DBS. Please click APPLY to be redirected to our website to complete an application form. Candidates with the relevant experience or job titles of; Helpdesk Administrator, Helpdesk Manager, Technology Operations, Cyber Security Officer, Technology Support Coordinator, Support Analyst, Technical Support Specialist, Technical Customer Service, 1st Line Support, 2nd Line Support, ICT Systems Engineer, IT Service Desk Technician, Technical Support, Technical Support Technician, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support, IT Technician, IT, Technical Support Engineer, Technical Customer Support, Tech Support, Tech Support Services will also be considered for this role.
Mar 27, 2024
Full time
Job Title : Local Technology Support Administrator Location : Birmingham Salary: £23,920 - £27,040 per annum, depending on experience Job type: Full time - Permanent Closing date for applications: 7th April 2024 Employer: BIMM University Department: Technology Are you passionate about providing exceptional technical support in a dynamic educational environment? BIMM University is seeking a dedicated Local Technology Support Administrator to join our team and ensure the smooth operation of technology services across our campus. If you're a tech-savvy problem solver with excellent customer service skills, we want to hear from you. About the Role : As the Local Technology Support Administrator, you will play a crucial role in maintaining the technical customer service experience on our campus. From managing helpdesk tickets to providing remote and deskside support for students and staff, your efforts will contribute to the seamless operation of technology services, enabling our community to make the most of the resources available to them. What You'll Do: Take ownership of the helpdesk ticket management process at 1st and 2nd line levels, ensuring prompt resolution of technical issues. Provide remote and deskside support to campus buildings, assisting both students and staff with their technology needs. Collaborate closely with the Regional Technology Supervisor to manage helpdesk tickets efficiently and meet service level agreements. Manage staff account creation and retirement, ensuring accurate record-keeping and adherence to security protocols. Procure and maintain accurate records of campus technology assets, including device builds and deployment. Coordinate with Technology Operations Managers and Technology Development Managers to implement campus infrastructure changes effectively. Maintain strong communication channels with Campus Deans and Faculty Deans to ensure quality of service. Cultivate positive relationships with stakeholders and work with third-party vendors as needed. What You'll Bring: A blend of technical expertise and exceptional customer service skills. The ability to remain calm, patient, and personable while addressing technical issues. Experience managing helpdesk ticket queues in a fast-paced environment, with a focus on prioritization and business needs. Proficiency in Microsoft Cloud Technologies, Microsoft client operating systems, Mac operating systems, and Active Directory. Knowledge of cyber security best practices, network infrastructures, and printer management. Strong communication skills, both verbal and written, with a commitment to accessibility and collaboration. A sense of ownership, integrity, and accountability in your work, with the flexibility to occasionally work evenings and weekends. Why BIMM University? At BIMM, we're dedicated to fostering an environment where technology supports learning and creativity flourishes. As a Local Technology Support Administrator, you'll have the opportunity to make a meaningful impact on the student experience, ensuring that our campus remains at the forefront of innovation in education. If you're ready to join a dynamic team and play a vital role in our campus community, apply now and become part of the BIMM University family. We are a values led organisation, meaning our core values underpin all that we do. In addition to joining a committed and dedicated team, you will have access to: 25 days holiday per year (FTE) SMART pension A comprehensive benefits package We continually strive to create a culture of inclusivity so that we truly represent our diverse communities. We particularly welcome applications from people of colour who are underrepresented in our organisation. We are committed to promoting the safety and welfare of our students, therefore all appointments are subject to satisfactory pre-employment checks including DBS. Please click APPLY to be redirected to our website to complete an application form. Candidates with the relevant experience or job titles of; Helpdesk Administrator, Helpdesk Manager, Technology Operations, Cyber Security Officer, Technology Support Coordinator, Support Analyst, Technical Support Specialist, Technical Customer Service, 1st Line Support, 2nd Line Support, ICT Systems Engineer, IT Service Desk Technician, Technical Support, Technical Support Technician, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support, IT Technician, IT, Technical Support Engineer, Technical Customer Support, Tech Support, Tech Support Services will also be considered for this role.
PharmaLex is looking for an experienced Senior Database Administrator - MySQL / Senior DBA to work within Cloud Engineering and Operations to support PharmaLex's products. This opportunity can be home based within the UK or hybrid from our offices in Colchester, Essex. About us: PharmaLex is now part of Cencora, a leading global healthcare company with a foundation in pharmaceutical distribution. Together, PharmaLex and Cencora offer end-to-end product commercialization, including global market access strategy and execution, to drive patients' healthier futures wherever they are in the world. Our experts use technology-elevated solutions to support clients through the entire product lifecycle. About the role: PharmaLex is looking for an experienced Senior Database Administrator/Senior DBA to work within Cloud Engineering and Operations to support PharmaLex's products. We need you to take ownership of our MySQL servers, take them to the next level via automation, tooling and best practices then shift left to ensure our applications can handle the future demands of our fast-growing area.If you are passionate about databases, good engineering practices and processes, automation, and customers we want to hear from you! What are we offering our Senior Database Administrator - MySQL? High autonomy. You are the engineer and craftsman we are here to enable you to make your masterpiece your way. Space to learn. 10% of your time is reserved for training days. Access to online training tools including A Cloud Guru. Career progression and mentorship. We want you to be the best version of yourself. Clear goals and development plan to get you where you want with space and tools to achieve those goals. You will be stretched daily which creates real rock star engineers. International mindset, operating in a diverse working environment, interacting with global employees and customers, and understanding and valuing cultural differences to become a global player in our industry. Health cash plan or private healthcare from day one. Life assurance. 25 days holiday plus BH (increasing to 27 after qualifying service). 8% employer pension contribution. Volunteer Day. An opportunity to work within an organisation with a positive work/life balance environment. Key responsibilities as our Senior Database Administrator - MySQL: Database Monitoring and Maintenance: Monitoring database health, space utilization, and system resource usage to identify and resolve issues promptly. Performing routine maintenance tasks such as database reorganization, index rebuilding, and statistics updates. Troubleshooting and Issue Resolution: Investigating and resolving database-related issues, including performance problems, data corruption, query optimisation, index recommendations connectivity problems, and application integration issues. Collaboration and Communication: Collaborating with development teams, SRE, and other stakeholders to ensure database requirements are met, and providing technical guidance and support when needed. Capacity Planning and Scalability: Assessing current database capacity and planning for future growth. Scaling the database infrastructure to handle increased data volumes and user loads as the organization expands. Supporting development teams by shifting database processes left What we're looking for in our Senior Database Administrator - MySQL: The successful Senior Database Administrator - MySQL will havea strong mix of technical and soft skills to drive technical brilliance and strong collaboration across multiple teams. Not all skills are required! Soft skills You love learning new skills and are always pushing yourself to learn more. You can deal with high-pressure situations, step back and get the full picture before jumping in. Complex polymorphic problem-solving is your bread and butter. You love the solution and want more! You grasp new concepts quickly and to a high standard. You thrive in a strong teamwork environment and put the team first in all of your actions. Technical skills Extensive MySQL 5.7 and 8.0 experience to cover the activities described in the job role. Experience using PT tool set. Configuration technologies such as Ansible to support configuration changes of our MySQL servers. Experience using Public Clouds such as Azure. A strong drive to engineer solutions using best practices. This is very important! Security first design philosophy. If you are passionate about reliability, good engineering practices and processes, automation, and customers we want to hear from you! To join our team as a Senior Database Administrator - MySQL , please click 'apply' now. Pharmalex is an equal opportunity employer and welcomes everyone to join our growing team. At Pharmalex we make sure that we comply equality, diversity and inclusion in all our offices and prohibit against any discrimination on basis of race, religion, colour, sex, age, marital status or disability status etc. No agencies please.
Mar 27, 2024
Full time
PharmaLex is looking for an experienced Senior Database Administrator - MySQL / Senior DBA to work within Cloud Engineering and Operations to support PharmaLex's products. This opportunity can be home based within the UK or hybrid from our offices in Colchester, Essex. About us: PharmaLex is now part of Cencora, a leading global healthcare company with a foundation in pharmaceutical distribution. Together, PharmaLex and Cencora offer end-to-end product commercialization, including global market access strategy and execution, to drive patients' healthier futures wherever they are in the world. Our experts use technology-elevated solutions to support clients through the entire product lifecycle. About the role: PharmaLex is looking for an experienced Senior Database Administrator/Senior DBA to work within Cloud Engineering and Operations to support PharmaLex's products. We need you to take ownership of our MySQL servers, take them to the next level via automation, tooling and best practices then shift left to ensure our applications can handle the future demands of our fast-growing area.If you are passionate about databases, good engineering practices and processes, automation, and customers we want to hear from you! What are we offering our Senior Database Administrator - MySQL? High autonomy. You are the engineer and craftsman we are here to enable you to make your masterpiece your way. Space to learn. 10% of your time is reserved for training days. Access to online training tools including A Cloud Guru. Career progression and mentorship. We want you to be the best version of yourself. Clear goals and development plan to get you where you want with space and tools to achieve those goals. You will be stretched daily which creates real rock star engineers. International mindset, operating in a diverse working environment, interacting with global employees and customers, and understanding and valuing cultural differences to become a global player in our industry. Health cash plan or private healthcare from day one. Life assurance. 25 days holiday plus BH (increasing to 27 after qualifying service). 8% employer pension contribution. Volunteer Day. An opportunity to work within an organisation with a positive work/life balance environment. Key responsibilities as our Senior Database Administrator - MySQL: Database Monitoring and Maintenance: Monitoring database health, space utilization, and system resource usage to identify and resolve issues promptly. Performing routine maintenance tasks such as database reorganization, index rebuilding, and statistics updates. Troubleshooting and Issue Resolution: Investigating and resolving database-related issues, including performance problems, data corruption, query optimisation, index recommendations connectivity problems, and application integration issues. Collaboration and Communication: Collaborating with development teams, SRE, and other stakeholders to ensure database requirements are met, and providing technical guidance and support when needed. Capacity Planning and Scalability: Assessing current database capacity and planning for future growth. Scaling the database infrastructure to handle increased data volumes and user loads as the organization expands. Supporting development teams by shifting database processes left What we're looking for in our Senior Database Administrator - MySQL: The successful Senior Database Administrator - MySQL will havea strong mix of technical and soft skills to drive technical brilliance and strong collaboration across multiple teams. Not all skills are required! Soft skills You love learning new skills and are always pushing yourself to learn more. You can deal with high-pressure situations, step back and get the full picture before jumping in. Complex polymorphic problem-solving is your bread and butter. You love the solution and want more! You grasp new concepts quickly and to a high standard. You thrive in a strong teamwork environment and put the team first in all of your actions. Technical skills Extensive MySQL 5.7 and 8.0 experience to cover the activities described in the job role. Experience using PT tool set. Configuration technologies such as Ansible to support configuration changes of our MySQL servers. Experience using Public Clouds such as Azure. A strong drive to engineer solutions using best practices. This is very important! Security first design philosophy. If you are passionate about reliability, good engineering practices and processes, automation, and customers we want to hear from you! To join our team as a Senior Database Administrator - MySQL , please click 'apply' now. Pharmalex is an equal opportunity employer and welcomes everyone to join our growing team. At Pharmalex we make sure that we comply equality, diversity and inclusion in all our offices and prohibit against any discrimination on basis of race, religion, colour, sex, age, marital status or disability status etc. No agencies please.
A very exciting opportunity to come and work for a very high profile network client based in Farnborough at as a 3rd Line System Administrator has arisen. Excellent Benefits : Medical cover, Pension, Bonus, Holidays including birthday off, Vouchers for retailer, Electric car scheme, Cycling scheme and lots more. As a 3rd Line System Administrator you'll have experience . Predominantly on the networking side Someone who is used to providing support (ideally in the defence sector) VMware, VLAN's, Windows servers (operations and configurations) Working in an ITIL environment CCNA, JNCIA, ITIL Certification, Windows certification Mixed bag between working and infrastructure On call allowance - 3 shifts alternating between 8-6pm (half an hour lunch) - 8-4, 9-5, 10-6 - 1 week in every 4 weeks - 5% of annual salary Overall purpose of the job: The main purpose and function of this role is to provide end user escalation support for identified andassociated services incorporating hardware, software and Anti-Virus within the PaaS-D and the CEA wide rangingcontract. As the Level 3 System Administrator you will lead and coordinate escalations for technical support for theL2 System Admin role within the project. You will take an ownership approach to the escalations andprovide advice and support to resolve any issues for networking and products deployed within PaaS-D andCEA. Key responsibilities As a 3rd Line System Administrator for this job: Act as technical escalation for the 2nd Line System Admin roles. Maintain a patching and upgrade plan for services deployed Conduct fault analysis and predictive failure calculations (Problem Management) Provide advice and support to resolve any networking issues for products deployed in the UK oroversea and Ex and Or Ops Own and maintain an up-to-date secure sanitation process within agreed secure locations Keep accurate and updated records for escalations and outcomes Take preventative measures by notifications and monitor checks to ensure systems are runningcorrectly prior to escalations Alongside troubleshooting identify process optimisation opportunities to enhance the experiencewithin PaaS-D and CEA deployment Produce reports and analyse data as part of resolution Knowledge and experience required as A 3rd Line System Engineer Knowledge of administration within hardware and software protocols within ITIL environment Expert Level 3 and Level 2 support Technical troubleshooting of applications provided within the deployment Strong organisation and communication skills Strong self-starter against project and task deliverables Time management skills to meet and support tight deadline Agile approach to tasks multitasking when required against deadlines Experience of supporting installation from software to hardware customer endorsement Understanding of problem solving and critical planning skills within timelines Specialised knowledge of defining, documenting, and implementing firmware and softwarepatching principles Experience of working within the Defence sector Team Orientated and ability to work on own initiative but owning and driving areas of remit Ability to work independently, take ownership and drive solutions when asked outside of remit. High attention to detail Must be able to manage multiple, often competing, priorities effectively within an SLA basedoutcome Excellent Industry knowledge and the ability to listen and understand requirements and proactivelycommunicate in a dynamic agile environment. Skills (Essential) Demonstratable experience and working knowledge of: Hypervisors and Virtualisation - VMWare ESXi, vCentre and vSphere VEEAM Backup and Replication Windows and Exchange PowerShell Antivirus platform and ecosystem - ESET Knowledge of TCP/IP, WAN/LAN and VLAN's, MPLS Asset and network monitoring tools such as PRTG, Lansweeper etc Firewall and Switch CLI configuration Operating systems - Windows server 2016/2019 and Windows 10 Confident using command line interfaces
Mar 27, 2024
Full time
A very exciting opportunity to come and work for a very high profile network client based in Farnborough at as a 3rd Line System Administrator has arisen. Excellent Benefits : Medical cover, Pension, Bonus, Holidays including birthday off, Vouchers for retailer, Electric car scheme, Cycling scheme and lots more. As a 3rd Line System Administrator you'll have experience . Predominantly on the networking side Someone who is used to providing support (ideally in the defence sector) VMware, VLAN's, Windows servers (operations and configurations) Working in an ITIL environment CCNA, JNCIA, ITIL Certification, Windows certification Mixed bag between working and infrastructure On call allowance - 3 shifts alternating between 8-6pm (half an hour lunch) - 8-4, 9-5, 10-6 - 1 week in every 4 weeks - 5% of annual salary Overall purpose of the job: The main purpose and function of this role is to provide end user escalation support for identified andassociated services incorporating hardware, software and Anti-Virus within the PaaS-D and the CEA wide rangingcontract. As the Level 3 System Administrator you will lead and coordinate escalations for technical support for theL2 System Admin role within the project. You will take an ownership approach to the escalations andprovide advice and support to resolve any issues for networking and products deployed within PaaS-D andCEA. Key responsibilities As a 3rd Line System Administrator for this job: Act as technical escalation for the 2nd Line System Admin roles. Maintain a patching and upgrade plan for services deployed Conduct fault analysis and predictive failure calculations (Problem Management) Provide advice and support to resolve any networking issues for products deployed in the UK oroversea and Ex and Or Ops Own and maintain an up-to-date secure sanitation process within agreed secure locations Keep accurate and updated records for escalations and outcomes Take preventative measures by notifications and monitor checks to ensure systems are runningcorrectly prior to escalations Alongside troubleshooting identify process optimisation opportunities to enhance the experiencewithin PaaS-D and CEA deployment Produce reports and analyse data as part of resolution Knowledge and experience required as A 3rd Line System Engineer Knowledge of administration within hardware and software protocols within ITIL environment Expert Level 3 and Level 2 support Technical troubleshooting of applications provided within the deployment Strong organisation and communication skills Strong self-starter against project and task deliverables Time management skills to meet and support tight deadline Agile approach to tasks multitasking when required against deadlines Experience of supporting installation from software to hardware customer endorsement Understanding of problem solving and critical planning skills within timelines Specialised knowledge of defining, documenting, and implementing firmware and softwarepatching principles Experience of working within the Defence sector Team Orientated and ability to work on own initiative but owning and driving areas of remit Ability to work independently, take ownership and drive solutions when asked outside of remit. High attention to detail Must be able to manage multiple, often competing, priorities effectively within an SLA basedoutcome Excellent Industry knowledge and the ability to listen and understand requirements and proactivelycommunicate in a dynamic agile environment. Skills (Essential) Demonstratable experience and working knowledge of: Hypervisors and Virtualisation - VMWare ESXi, vCentre and vSphere VEEAM Backup and Replication Windows and Exchange PowerShell Antivirus platform and ecosystem - ESET Knowledge of TCP/IP, WAN/LAN and VLAN's, MPLS Asset and network monitoring tools such as PRTG, Lansweeper etc Firewall and Switch CLI configuration Operating systems - Windows server 2016/2019 and Windows 10 Confident using command line interfaces